Re: ARServer 6.3 on Red Hat AS4

[Luke, Brian]

**



We run Oracle on RHEL4-64-bit, but ARS itself is on 
W2K3.
 
Due to the different glibc versions, and the fact that 
RHEL3 was Linux 2.4.x and RHEL4 is Linux 2.6.x, I'm skeptical about the ARS 
server itself working on that platform.
 
 
-Brian


From: Action Request System discussion 
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ocampo, 
ErwinSent: Friday, April 21, 2006 2:22 PMTo: 
arslist@ARSLIST.ORGSubject: ARServer 6.3 on Red Hat 
AS4
** 




Has anybody done this?  Any 
“need to know’s” or horror stories? Thanks in 
advance.
 
Erwin__20060125___This 
posting was submitted with HTML in it___ 
__20060125___This posting was submitted with HTML in it___

Re: Urgent incoming email engine issue

[Tim Widowfield]

I know this isn't helpful, but what is it about the weekend that causes the
Remedy Email Engine to act up?

--Tim

--- William Rentfrow <[EMAIL PROTECTED]> wrote:

> This is AR Server/Email engine patch 16.
> 
> When using an incoming email "submit" template the documentation (and Remedy
> tech support) specify that any field with multiple lines must be included in
> [$$ $$].  For example, a Worklog in a properly formatted incoming email might
> be:
> 
> Schema: HPD_Test
> Server: MyARServer
> Login: Demo
> Password: 
> Action: Submit
> Format: Short
> !Status!: Work In Progress
> !WorkLog!: [$$ This
> has
> multiple
> lines $$]
> 
> In the current version any emails we recieve with the [$$ $$] pairs do not
> work.  The parser completely cuts this section out of the entry that goes
> into the AR System Email Messages form.
> 
> If we do not put in the [$$ $$] pairs then the entry does end up in the AR
> System Email Messages form but does not process correctly into the submit
> action because these are needed.
> 
> Is the documentation wrong? Or the formatting?  Any help would be
> appreciated.
> 
> William Rentfrow
> Principal Consultant, StrataCom
> [EMAIL PROTECTED]
> O 952-432-0227
> C 701-306-6157
> 
>
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> 
> 

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Urgent incoming email engine issue

[William Rentfrow]

This is AR Server/Email engine patch 16.

When using an incoming email "submit" template the documentation (and Remedy 
tech support) specify that any field with multiple lines must be included in 
[$$ $$].  For example, a Worklog in a properly formatted incoming email might 
be:

Schema: HPD_Test
Server: MyARServer
Login: Demo
Password: 
Action: Submit
Format: Short
!Status!: Work In Progress
!WorkLog!: [$$ This
has
multiple
lines $$]

In the current version any emails we recieve with the [$$ $$] pairs do not 
work.  The parser completely cuts this section out of the entry that goes into 
the AR System Email Messages form.

If we do not put in the [$$ $$] pairs then the entry does end up in the AR 
System Email Messages form but does not process correctly into the submit 
action because these are needed.

Is the documentation wrong? Or the formatting?  Any help would be appreciated.

William Rentfrow
Principal Consultant, StrataCom
[EMAIL PROTECTED]
O 952-432-0227
C 701-306-6157

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Re: Installation Order - New Server

[strauss]

Besides Claire, who else is running (or planning on running) the Remedy
Integration from Altiris against ITSM and SLA?? Altiris' current
documentation for Connector Pack 6.0 indicates that they only support
ITSM 5.6 on ARS 5.1.2 or 6.3. Our PeopleSoft server shop appears to be
convinced that they need the Altiris Server Management Suite in order to
live full and happy lives, and we would have to integrate it into CMDB
2.0 and ITSM 7.0 Service Level Management. It looks like it could be a
lot of trouble to integrate, but on the other hand it might make the SLM
application really worth having.

Christopher Strauss, MSLS
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/ 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sanford, Claire
Sent: Friday, April 21, 2006 2:23 PM
To: arslist@ARSLIST.ORG
Subject: Installation Order - New Server

I am finally going to be installing Remedy on my new server.

What is the best/recommended installation order.  I've tried skimming
through old posts to the list, but none have the answer.  It will be a
clean new install.  I will import the data after everything has been
installed and customized.

I will be installing ARS 6.3 and HD 6.? Along with the Mid Tier., email
engine, flashboards and SLA.

What is the best order to install these?

The OS and Oracle have already been installed.

For those of you who revel in the technical "stuff" here it is!

New Remedy System Purchased Jan 2006

Dell PowerEdge 6850
DUAL 3.0GHz
8MB Cache
8GB SDRAM
Hard Drives
2 - 73GB
7 - 146GB Ultra320, SCSI, 15K RPM, PowerVault
RAID 5
Windows 2003 Server
Oracle Version 10.x
Remedy ARS 6.x
Remedy Help Desk System 6.x
Remedy Integration w/Altiris
Service Level Agreements
Flashboards
Email Integration Engine


Claire Sanford
Information Systems Division
Memorial Hermann Healthcare System
Phone: 713 448 6035
[EMAIL PROTECTED]


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Re: View Field Deleting Files?!?!!

[Eric Roys]

**



Norm, 
 
Yes, I ran into this a long time ago. It was bugged 
(bug:SW21370). 
 
Eric Roys
Sr. Software Engineer
Verizon Business
Email:  
[EMAIL PROTECTED]
 

CONFIDENTIALITY: The information contained in this message and any attachment 
may be proprietary, confidential, and privileged or subject to the work product 
doctrine and thus protected from disclosure. If the reader of this message is 
not the intended recipient, or an employee or agent responsible for delivering 
this message to the intended recipient, you are hereby notified that any 
dissemination, distribution or copying of this communication is strictly 
prohibited. If you have received this communication in error, please notify me 
immediately by replying to this message and deleting it and all copies and 
backups thereof. Thank you.
 


From: Action Request System discussion 
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV 
USAF 96 CG/SCWOESent: Friday, April 21, 2006 4:11 PMTo: 
arslist@ARSLIST.ORGSubject: View Field Deleting 
Files?!?!!
** 




OK, folks, have I missed the boat on 
something? This is really, really weird.  My view fields are DELETING files 
from my file system!
 
Here's what I'm doing.  I have 
a view field and a button on a regular form.  When I click the button I do 
a SET FIELDS to the view field with the following 
text:
 
For more information, 
view the FAQ:  Test.html
 
OK, simple enough.  Just text 
and a basic HTML hyperlink to a file on my C: drive.  When I click the 
button, the text appears in my view field just as expected, including the 
hyperlink.  That hyperlink looks awfully tempting, so I click it, and sure 
enough, the HTML document on the C: drive is displayed, just as expected.  
Here's where it's weird: If I save the form, the Test.html document is deleted 
from my C: drive! I'm not kidding! I had a user report this to me and at first I 
didn't believe him, but then I recreated it myself and found he was right.  
Somehow, for some reason, view fields delete files that are viewed in the view 
field by clicking hyperlinked text that was also viewed in the view 
field.
 
How weird is that? Anyone seen this 
before?
 
Remedy 
5.1.2
 
Norm__This 
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technology powered by MessageLabs. For more information on Verizon Managed Email 
Content Service, visit 
http://www.verizonbusiness.com.20060125___This 
posting was submitted with HTML in it___ 

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__20060125___This posting was submitted with HTML in it___

ARServer 6.3 on Red Hat AS4

[Ocampo, Erwin]

**








Has anybody done this?  Any “need to know’s”
or horror stories? Thanks in advance.

 

Erwin






__20060125___This posting was submitted with HTML in it___

Re: ARS 7.0 Info

[[EMAIL PROTECTED]]

**



Quite.
Due to 
the lameness, and not including the OT: prefix in the subject 
line,
you 
can't post any more attempts for 6 months, and you must read every one that Gidd 
posts.

  -Original Message-From: Action Request System 
  discussion list(ARSList) [mailto:[EMAIL PROTECTED]On Behalf Of 
  Heider, StephenSent: April 21, 2006 16:00To: 
  arslist@ARSLIST.ORGSubject: ARS 7.0 Info** 
  
  I finally found 
  some info on ARS 7.0, code name Iron Horse.
   
  http://www.dirtragmag.com/print/article.php?ID=408&category=stuff_reviews
   
  Stephen 
   
  *feeble attempt at Friday humor 
  ;)__20060125___This posting was 
  submitted with HTML in it___ 
__20060125___This posting was submitted with HTML in it___

Re: Friday Humor

[Tim Widowfield]

Oh, man.  Early retirement here I come!

--Tim


--- "[EMAIL PROTECTED]" <[EMAIL PROTECTED]> wrote:

> Just write an app to help the Drug Dealers with their delivery problems
> (sheesh, most of the ITSM suite could apply to this in various ways,
> but the SLAs might be a bit different).
> 
> Dan
> p.s. I'll let you imaginative types figure out the details 
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] Behalf Of Pruitt, Christopher (COMSYS)
> Sent: April 21, 2006 16:24
> To: arslist@ARSLIST.ORG
> Subject: OT: Friday Humor
> 
> 
> I'm sure this isn't new, but it's new to me...
> 
> How Software Developers Differ From Drug Dealers
> ----
> Drug Dealers Software Developers
> ----
> Refer to their clients  Refer to their clients
> as "users".  as "users".
> 
> "The first one's free!" "Download a free trial
>   version..."
> 
> Have important Asian Have important Asian
> connections. connections.
> 
> Strange jargon:  Strange jargon:
>"Stick""SCSI"
>"Rock" "RTFM"
>"Wrap" "Packet"
>"E""C"
>"Stash""Cache"
>"Drive-by" "CTRL ALT DEL"
>"Hit (LSD)""Hit (WWW)"
>"Source"   "Source-code"
>"The Pigs" "Microsoft"
> 
> 
> Realize that there's tonsRealize that there's tons
> of cash in the 14- toof cash in the 14- to
> 25-year-old market.  25-year-old market.
> 
> 
> Clients really like yourClients really like your
> stuff when it works.stuff when it works.
> When it doesn't workWhen it doesn't work
> they want to kill you.  they want to kill you.
> 
> ... and the best...
> Do your job well and Damn!  DAMN!!!
> you can sleep with
> sexy movie stars who
> depend on you.
> 
> 
> Christopher Pruitt
> Remedy Developer
> EDS - Bank of America
> 
> 
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> 
>
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> 

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View Field Deleting Files?!?!!

[Kaiser Norm E CIV USAF 96 CG/SCWOE]

**








OK, folks, have I missed the boat on something? This is
really, really weird.  My view fields are DELETING files from my file system!

 

Here's what I'm doing.  I have a view field and
a button on a regular form.  When I click the button I do a SET FIELDS to the
view field with the following text:

 

For more information, view the FAQ:  

 

OK, simple enough.  Just text and a basic HTML hyperlink to
a file on my C: drive.  When I click the button, the text appears in my view
field just as expected, including the hyperlink.  That hyperlink looks awfully
tempting, so I click it, and sure enough, the HTML document on the C: drive is
displayed, just as expected.  Here's where it's weird: If I save
the form, the Test.html document is deleted from my C: drive! I'm not
kidding! I had a user report this to me and at first I didn't believe
him, but then I recreated it myself and found he was right.  Somehow, for some
reason, view fields delete files that are viewed in the view field by clicking
hyperlinked text that was also viewed in the view field.

 

How weird is that? Anyone seen this before?

 

Remedy 5.1.2

 

Norm






__20060125___This posting was submitted with HTML in it___

Re: Friday Humor

[[EMAIL PROTECTED]]

Just write an app to help the Drug Dealers with their delivery problems
(sheesh, most of the ITSM suite could apply to this in various ways,
but the SLAs might be a bit different).

Dan
p.s. I'll let you imaginative types figure out the details 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Pruitt, Christopher (COMSYS)
Sent: April 21, 2006 16:24
To: arslist@ARSLIST.ORG
Subject: OT: Friday Humor


I'm sure this isn't new, but it's new to me...

How Software Developers Differ From Drug Dealers
----
Drug Dealers Software Developers
----
Refer to their clients  Refer to their clients
as "users".  as "users".

"The first one's free!" "Download a free trial
  version..."

Have important Asian Have important Asian
connections. connections.

Strange jargon:  Strange jargon:
   "Stick""SCSI"
   "Rock" "RTFM"
   "Wrap" "Packet"
   "E""C"
   "Stash""Cache"
   "Drive-by" "CTRL ALT DEL"
   "Hit (LSD)""Hit (WWW)"
   "Source"   "Source-code"
   "The Pigs" "Microsoft"


Realize that there's tonsRealize that there's tons
of cash in the 14- toof cash in the 14- to
25-year-old market.  25-year-old market.


Clients really like yourClients really like your
stuff when it works.stuff when it works.
When it doesn't workWhen it doesn't work
they want to kill you.  they want to kill you.

... and the best...
Do your job well and Damn!  DAMN!!!
you can sleep with
sexy movie stars who
depend on you.


Christopher Pruitt
Remedy Developer
EDS - Bank of America


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Re: Escalations not firing

[Prasan Katti]

**
Jim,
 
We had a similar issue once and were unable to identify the cause, however restaring the Remedy server resolved the issue.
 
Prasan. 
On 4/21/06, Thad Esser <[EMAIL PROTECTED]> wrote:

** I didn't see which version you were on, but wasn't there a 6.3 patch level that caused the escalation thread to fail (if they had a notification action or something like that)?
 Also, I've had it where escalations were appearing to fire twice, with none of the workflow finishing.  It turned out I had a "ghost" escalation thread that was still running.  The easy fix was to disable escalations with the server setting, which stopped all the escalation threads.  And then re-enable them to start just the one.  
 Thad Esser"Perfection is achieved, not when there is nothing more to add, but when there is nothing left to take away."
 - Antoine de Saint-Exupéry 



"James Collins" <[EMAIL PROTECTED]
> Sent by: "Action Request System discussion list(ARSList)" <
arslist@ARSLIST.ORG> 
04/21/2006 11:24 AM 




Please respond toarslist@ARSLIST.ORG






To
arslist@ARSLIST.ORG 


cc





Subject
Re: Escalations not firing








Caig, warren, andrew, linda, satya and saby and all those thatrespondedThanks!Thanks for the responses.  The executions are enabled.  I have scheduled a
reboot for Monday morning as it is a production server, and see if ittriggers them on again.  It is just to ironic that all escalations stoprunning so hopefully a reboot will do the trick.  I will let all know if it
does.Have a great weekend all!Jim-Original Message-From: Action Request System discussion list(ARSList)[mailto:
arslist@ARSLIST.ORG] On Behalf Of Fernandes, Sabyson RSent: Friday, April 21, 2006 1:43 PMTo: arslist@ARSLIST.ORG
Subject: Re: Escalations not firingJim,Have you tried turning on the escalation logs? If not, try turning onthe logs and see if you can see the log file growing at the time youexpect your escalation to fire. This will not be a permissions issue as
the AR_Escalator user has admin permissions. Might be to do with too many escalations being executed at the sametime, causing your escalations to be queued up or as someone else haspointed out, your escalations maybe disabled on this server.
Hope this helps.Regards,Saby-Original Message-From: Action Request System discussion list(ARSList)[mailto:
arslist@ARSLIST.ORG] On Behalf Of James CollinsSent: Friday, April 21, 2006 12:41 PMTo: arslist@ARSLIST.ORG
Subject: Escalations not firingI am having a strange problem.  None of my escalations are firing on myproduction server.  All of them are firing on my test server.  Nothingseemsobvious (i.e. permissions etc.,)  Anyone have this type of problem
before?Jim Collins___UNSUBSCRIBE or access ARSlist Archives at 
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Re: Flashboards - Installation Does Not Complete

[Fernandes, Sabyson R]

Stephen,

If the service is not getting installed, then this is the same problem I
had when I installed flashboards. I did a reboot and re-install and this
resolved the issue. Remedy support said that sometimes in Windows 2003,
although entries are made in the registry they sometimes require the
server to be restarted. After re-starting the flashboards service was
still not visible so I re-installed and this fixed it. 

I have my Min API version set to 0, so this is not the issue. There are
several places where the Remedy Flashboard Server, service is referenced
within the registry. 

See if the reboot helps, otherwise I can send you the registry key from
my server.

Regards,
Saby

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
Sent: Friday, April 21, 2006 2:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: Flashboards - Installation Does Not Complete

Saby,

I was using RDP to connect the server (also on the other server where
the FB install worked), so I just tried installing after connecting via
"mstsc /console".  The installation program quits at the same point.  

Attached is the fb_install log file.  It is zipped... rename the file
extension to .zip to open.

It seems that it stops when attempting to start the service. However,
the FB service does not appear in the Services screen. If the service is
not installed when the installation program tries to start it, that
could cause it to crash.  Yet, I don't see in the log where the service
gets installed.

Stephen

FYI - According to the fb_install log file the installation program uses
ARS 5.1 library files.  This means that when installing FB the 'Min API
Version' in Remedy Admin has to be set to 9 or lower (only during the
install). 




-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Fernandes, Sabyson R
Sent: Friday, April 21, 2006 1:32 PM
To: arslist@ARSLIST.ORG
Subject: Re: Flashboards - Installation Does Not Complete

Stephen,

Are you attempting to do the install remotely using Remote Desktop
Connection(Microsoft terminal services)? If so, try to establish the
remote connection using mstsc /console. This will establish the
connection with a session id as if you were working on the physical
server itself.

Also look in the fb_install.log located in C:\Documents and
Settings\\Local Settings\Temp and see if any errors
are reported.

If all else fails, try the Microsoft known solution: re-boot the server
and re-attempt the install and see if that helps. Its what I had to do
when I installed flashboards 6.3 but the services would not show up.

Kind regards,

Saby

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
Sent: Friday, April 21, 2006 11:54 AM
To: arslist@arslist.org
Subject: Flashboards - Installation Does Not Complete

ARS 6.3 p5
Flashboards 6.3 (original, no patch)
Windows Server 2003
SQL Server 2000
 
On one Remedy server I can install Flashboards without any problems.  On
another server the FB installation never successfully completes.  I am
not using the monolithic install.exe installation, but the extracted
files setup.exe program.

The installation gets to the point of 'Importing Flashboard forms'.
After a few seconds the installation program closes. No error message,
no Event Log entries, no entries in the arerror.log file... it just
quits. The Flashboards server service does not get installed (eg. not
listed in the Windows Services screen).  
 
Afterwards, the FB installation will not uninstall from the Windows
Add/Remove Programs.  When I initiate the uninstall the uninstallation
program asks if I want to remove FB - I click Yes - then the program
exits.   I can however, uninstall FB by running  setup.exe /uninst.  
 
I have Admin permissions on the server.  The 'Min API Version' in Remedy
Admin is set to 0.
 
Here is the last thing that is logged before it quits:
 
SQL Log file:
/* Fri Apr 21 2006 11:14:53.0870 /BEGIN TRANSACTION
/* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM escalation WHERE
escalationId = 2795
/* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM escal_mapping WHERE
escalationId = 2795
/* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM filter_notify WHERE
filterId = 2795
/* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM filter_notify_ids WHERE
filterId = 2795
/* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM filter_message WHERE
filterId = 2795
/* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM filter_log WHERE filterId
= 2795
/* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM filter_set WHERE filterId
= 2795
/* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM filter_process WHERE
filterId = 2795
/* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM filter_push WHERE
filterId = 2795
/* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM filter_sql WHERE filterId
= 2795
/* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM filter_g

OT: Friday Humor

[Pruitt, Christopher (COMSYS)]

I'm sure this isn't new, but it's new to me...

How Software Developers Differ From Drug Dealers
----
Drug Dealers Software Developers
----
Refer to their clients  Refer to their clients
as "users".  as "users".

"The first one's free!" "Download a free trial  
  version..." 
 
Have important Asian Have important Asian
connections. connections.
 
Strange jargon:  Strange jargon:  
   "Stick""SCSI"
   "Rock" "RTFM"
   "Wrap" "Packet"
   "E""C" 
   "Stash""Cache" 
   "Drive-by" "CTRL ALT DEL" 
   "Hit (LSD)""Hit (WWW)"
   "Source"   "Source-code"
   "The Pigs" "Microsoft" 
 
 
Realize that there's tonsRealize that there's tons
of cash in the 14- toof cash in the 14- to
25-year-old market.  25-year-old market. 
 

Clients really like yourClients really like your
stuff when it works.stuff when it works.   
When it doesn't workWhen it doesn't work
they want to kill you.  they want to kill you.

... and the best...
Do your job well and Damn!  DAMN!!!
you can sleep with 
sexy movie stars who 
depend on you.  


Christopher Pruitt 
Remedy Developer
EDS - Bank of America 

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Re: ARS 7.0 Info

[Leonard Neely]

**

Nice!

I see it comes in multiple colors too...

Leonard Neely 






"Heider, Stephen"
<[EMAIL PROTECTED]> 
Sent by: "Action Request System
discussion list(ARSList)" 
04/21/2006 12:59 PM



Please respond to
arslist@ARSLIST.ORG





To
arslist@ARSLIST.ORG


cc



Subject
ARS 7.0 Info








** 
I finally found some info on ARS 7.0, code
name Iron Horse.
 
http://www.dirtragmag.com/print/article.php?ID=408&category=stuff_reviews
 
Stephen 
 
*feeble attempt at Friday humor ;)
__20060125___This posting was submitted
with HTML in it___ 

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Re: Macs Not displaying Character Expand Boxes and Diary Fields

[McKenzie, James J C-E LCMC HQISEC/L3]

Title: RE: Macs Not displaying Character Expand Boxes and Diary Fields
**





Michael:


I don't see why Firefox would display any different than Mozilla nor Netscape.  They are all based on the same display engine.  Do you see any difference?

James McKenzie



-Original Message-
From: Action Request System discussion list(ARSList)
To: arslist@ARSLIST.ORG
Sent: 4/21/2006 12:00 PM
Subject: Re: Macs Not displaying Character Expand Boxes and Diary Fields


** I hate to say it but you might know that on OS X only the Netscape
7.2 + browsers are in the support matrix for MidTier 6.3. On other OS's:
solaris, aix it is Mozilla. This might be for a reason. 
Have you by any chance installed Netscape 7.2 on a Mac? Do you have the
same results using NS?
If Netscape 7.2 or up has the same fault you can report it to Remedy
support and hope they fix it and then it MIGHT just also be fixed on
Firefox as well


Regards,


Michiel



On 4/21/06, Barbara SIEBERT < [EMAIL PROTECTED]
 > wrote:


Listers,


ARS 6.3 patch 13, Oracle 9i, Mid-Tier 6.3 patch 13, Linux, Apache Tomcat
5.0.28, Java 1.4.2, Help Desk 6


I'm on a project at an university where there are lots of Mac users
using FireFox to access the Mid-Tier.  Everything works fine except for
2 annoying issues. 
   1) Scroll bars, just the bars, are appearing randomly throughout the
screen.  They can live with this but it isn't pretty.


   2) When you click on the expand box or diary field icon, the edit
screen opens but the text is in a small area on the screen and is only
the amount that you could see on the HD ticket.  They do not see the
full edit screen.  This is extremely annoying as they can't see, for
example, the entire Description field, nor add to it. 


Any suggestions on how to fix/troubleshoot these issues?  I'm not a Mac
person and don't know where to start.


Thanks,
Barb Siebert
QMX Support Services



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__20060125___This posting was submitted with HTML in
it___ 




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Re: Macs Not displaying Character Expand Boxes and Diary Fields

[McKenzie, James J C-E LCMC HQISEC/L3]

Title: RE: Macs Not displaying Character Expand Boxes and Diary Fields
**





Barbara:


This is a known shortcoming of how the Aqua interface 'deals' with items that are too big to be displayed.  Unfortunately, this is NOT something that BMC can fix, but you possibly can.  In any field that displays a scrollbar, make it two rows.  This will give space for the scrollbar and for any text.  This also applies to any field that displays a drop down box.

James McKenzie



-Original Message-
From: Action Request System discussion list(ARSList)
To: arslist@ARSLIST.ORG
Sent: 4/21/2006 10:47 AM
Subject: Macs Not displaying Character Expand Boxes and Diary Fields


Listers,
 
ARS 6.3 patch 13, Oracle 9i, Mid-Tier 6.3 patch 13, Linux, Apache Tomcat
5.0.28, Java 1.4.2, Help Desk 6
 
I'm on a project at an university where there are lots of Mac users
using FireFox to access the Mid-Tier.  Everything works fine except for
2 annoying issues.
   1) Scroll bars, just the bars, are appearing randomly throughout the
screen.  They can live with this but it isn't pretty.
 
   2) When you click on the expand box or diary field icon, the edit
screen opens but the text is in a small area on the screen and is only
the amount that you could see on the HD ticket.  They do not see the
full edit screen.  This is extremely annoying as they can't see, for
example, the entire Description field, nor add to it.
 
Any suggestions on how to fix/troubleshoot these issues?  I'm not a Mac
person and don't know where to start.
 
Thanks,
Barb Siebert
QMX Support Services



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ARS 7.0 Info

[Heider, Stephen]

**



I finally found some 
info on ARS 7.0, code name Iron Horse.
 
http://www.dirtragmag.com/print/article.php?ID=408&category=stuff_reviews
 
Stephen 
 
*feeble attempt at Friday humor 
;)
__20060125___This posting was submitted with HTML in it___

Re: Installation Order - New Server

[Rick Cook]

Claire,

The way I usually do it is to verify that IIS is installed, then install
my Java SDK (I'm on 1.4.2_11, and it seems fine), then ARS, Mid-Tier/New
Atlanta, then the Email & FB afterward.  Make sure you add the default
web path in, or your FBs won't appear.

The ITSM suite is different.  There are different schools of thought on
whether installing the CMDB prior to Help Desk is a good thing.  The new
way of thinking is to install the version of CMDB you want first, then
go Help Desk, Approval, followed by Asset, Change, and/or SLA, in no
particular order.  The apps will check for the presence of the CMDB, and
will not overwrite a present one with the FCS version.

That being said, you can install the CMDB after Help Desk if you want to
just use the version on the disk.  However, upgrading it to the 1.1
patch 2 (a.k.a. 1.2) is STRONGLY recommended, for both structural and
performance reasons.  So putting in the latest version first seems to
save some work, though I haven't actually tried that myself yet.

Rick


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sanford, Claire
Sent: Friday, April 21, 2006 12:23 PM
To: arslist@ARSLIST.ORG
Subject: Installation Order - New Server

I am finally going to be installing Remedy on my new server.

What is the best/recommended installation order.  I've tried skimming
through old posts to the list, but none have the answer.  It will be a
clean new install.  I will import the data after everything has been
installed and customized.

I will be installing ARS 6.3 and HD 6.? Along with the Mid Tier., email
engine, flashboards and SLA.

What is the best order to install these?

The OS and Oracle have already been installed.

For those of you who revel in the technical "stuff" here it is!

New Remedy System Purchased Jan 2006

Dell PowerEdge 6850
DUAL 3.0GHz
8MB Cache
8GB SDRAM
Hard Drives
2 - 73GB
7 - 146GB Ultra320, SCSI, 15K RPM, PowerVault
RAID 5
Windows 2003 Server
Oracle Version 10.x
Remedy ARS 6.x
Remedy Help Desk System 6.x
Remedy Integration w/Altiris
Service Level Agreements
Flashboards
Email Integration Engine


Claire Sanford
Information Systems Division
Memorial Hermann Healthcare System
Phone: 713 448 6035
[EMAIL PROTECTED]


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Installation Order - New Server

[Sanford, Claire]

I am finally going to be installing Remedy on my new server.

What is the best/recommended installation order.  I've tried skimming
through old posts to the list, but none have the answer.  It will be a
clean new install.  I will import the data after everything has been
installed and customized.

I will be installing ARS 6.3 and HD 6.? Along with the Mid Tier., email
engine, flashboards and SLA.

What is the best order to install these?

The OS and Oracle have already been installed.

For those of you who revel in the technical "stuff" here it is!

New Remedy System Purchased Jan 2006

Dell PowerEdge 6850 
DUAL 3.0GHz
8MB Cache 
8GB SDRAM
Hard Drives
2 - 73GB
7 - 146GB Ultra320, SCSI, 15K RPM, PowerVault
RAID 5
Windows 2003 Server
Oracle Version 10.x
Remedy ARS 6.x
Remedy Help Desk System 6.x
Remedy Integration w/Altiris
Service Level Agreements
Flashboards
Email Integration Engine


Claire Sanford
Information Systems Division
Memorial Hermann Healthcare System
Phone: 713 448 6035
[EMAIL PROTECTED]

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Re: Escalations not firing

[Thad Esser]

**

I didn't see which version you were
on, but wasn't there a 6.3 patch level that caused the escalation thread
to fail (if they had a notification action or something like that)?

Also, I've had it where escalations
were appearing to fire twice, with none of the workflow finishing.  It
turned out I had a "ghost" escalation thread that was still running.
 The easy fix was to disable escalations with the server setting,
which stopped all the escalation threads.  And then re-enable them
to start just the one.  

Thad Esser
"Perfection is achieved, not when there is nothing more to add, but
when there is nothing left to take away."
- Antoine de Saint-Exupéry





"James Collins"
<[EMAIL PROTECTED]> 
Sent by: "Action Request System
discussion list(ARSList)" 
04/21/2006 11:24 AM



Please respond to
arslist@ARSLIST.ORG





To
arslist@ARSLIST.ORG


cc



Subject
Re: Escalations not firing








Caig, warren, andrew, linda, satya and saby and all
those that
respondedThanks!

Thanks for the responses.  The executions are enabled.  I have
scheduled a
reboot for Monday morning as it is a production server, and see if it
triggers them on again.  It is just to ironic that all escalations
stop
running so hopefully a reboot will do the trick.  I will let all know
if it
does.

Have a great weekend all!

Jim

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Fernandes, Sabyson R
Sent: Friday, April 21, 2006 1:43 PM
To: arslist@ARSLIST.ORG
Subject: Re: Escalations not firing

Jim,

Have you tried turning on the escalation logs? If not, try turning on
the logs and see if you can see the log file growing at the time you
expect your escalation to fire. This will not be a permissions issue as
the AR_Escalator user has admin permissions. 

Might be to do with too many escalations being executed at the same
time, causing your escalations to be queued up or as someone else has
pointed out, your escalations maybe disabled on this server.

Hope this helps.

Regards,
Saby


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of James Collins
Sent: Friday, April 21, 2006 12:41 PM
To: arslist@ARSLIST.ORG
Subject: Escalations not firing

I am having a strange problem.  None of my escalations are firing
on my
production server.  All of them are firing on my test server.  Nothing
seems
obvious (i.e. permissions etc.,)  Anyone have this type of problem
before?

Jim Collins


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IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed.  If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited.  Nothing in this email, including any attachment, is intended to be a legally binding signature.
==

__20060125___This posting was submitted with HTML in it___

Re: Macs Not displaying Character Expand Boxes and Diary Fields

[Michiel Beijen]

**
I hate to say it but you might know that on OS X only the Netscape 7.2 + browsers are in the support matrix for MidTier 6.3. On other OS's: solaris, aix it is Mozilla. This might be for a reason. Have you by any chance installed Netscape 
7.2 on a Mac? Do you have the same results using NS?If Netscape 7.2 or up has the same fault you can report it to Remedy support and hope they fix it and then it MIGHT just also be fixed on Firefox as well
Regards,MichielOn 4/21/06, Barbara SIEBERT <[EMAIL PROTECTED]> wrote:
Listers,ARS 6.3 patch 13, Oracle 9i, Mid-Tier 6.3 patch 13, Linux, Apache Tomcat 5.0.28, Java 1.4.2, Help Desk 6I'm on a project at an university where there are lots of Mac users using FireFox to access the Mid-Tier.  Everything works fine except for 2 annoying issues.
   1) Scroll bars, just the bars, are appearing randomly throughout the screen.  They can live with this but it isn't pretty.   2) When you click on the expand box or diary field icon, the edit screen opens but the text is in a small area on the screen and is only the amount that you could see on the HD ticket.  They do not see the full edit screen.  This is extremely annoying as they can't see, for example, the entire Description field, nor add to it.
Any suggestions on how to fix/troubleshoot these issues?  I'm not a Mac person and don't know where to start.Thanks,Barb SiebertQMX Support Services___
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Re: Escalations not firing

[James Collins]

Caig, warren, andrew, linda, satya and saby and all those that
respondedThanks!

Thanks for the responses.  The executions are enabled.  I have scheduled a
reboot for Monday morning as it is a production server, and see if it
triggers them on again.  It is just to ironic that all escalations stop
running so hopefully a reboot will do the trick.  I will let all know if it
does.

Have a great weekend all!

Jim

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Fernandes, Sabyson R
Sent: Friday, April 21, 2006 1:43 PM
To: arslist@ARSLIST.ORG
Subject: Re: Escalations not firing

Jim,

Have you tried turning on the escalation logs? If not, try turning on
the logs and see if you can see the log file growing at the time you
expect your escalation to fire. This will not be a permissions issue as
the AR_Escalator user has admin permissions. 

Might be to do with too many escalations being executed at the same
time, causing your escalations to be queued up or as someone else has
pointed out, your escalations maybe disabled on this server.

Hope this helps.

Regards,
Saby


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of James Collins
Sent: Friday, April 21, 2006 12:41 PM
To: arslist@ARSLIST.ORG
Subject: Escalations not firing

I am having a strange problem.  None of my escalations are firing on my
production server.  All of them are firing on my test server.  Nothing
seems
obvious (i.e. permissions etc.,)  Anyone have this type of problem
before?

Jim Collins


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Re: Flashboards - Installation Does Not Complete

[Heider, Stephen]

Saby,

I was using RDP to connect the server (also on the other server where
the FB install worked), so I just tried installing after connecting via
"mstsc /console".  The installation program quits at the same point.  

Attached is the fb_install log file.  It is zipped... rename the file
extension to .zip to open.

It seems that it stops when attempting to start the service. However,
the FB service does not appear in the Services screen. If the service is
not installed when the installation program tries to start it, that
could cause it to crash.  Yet, I don't see in the log where the service
gets installed.

Stephen

FYI - According to the fb_install log file the installation program uses
ARS 5.1 library files.  This means that when installing FB the 'Min API
Version' in Remedy Admin has to be set to 9 or lower (only during the
install). 




-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Fernandes, Sabyson R
Sent: Friday, April 21, 2006 1:32 PM
To: arslist@ARSLIST.ORG
Subject: Re: Flashboards - Installation Does Not Complete

Stephen,

Are you attempting to do the install remotely using Remote Desktop
Connection(Microsoft terminal services)? If so, try to establish the
remote connection using mstsc /console. This will establish the
connection with a session id as if you were working on the physical
server itself.

Also look in the fb_install.log located in C:\Documents and
Settings\\Local Settings\Temp and see if any errors
are reported.

If all else fails, try the Microsoft known solution: re-boot the server
and re-attempt the install and see if that helps. Its what I had to do
when I installed flashboards 6.3 but the services would not show up.

Kind regards,

Saby

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
Sent: Friday, April 21, 2006 11:54 AM
To: arslist@arslist.org
Subject: Flashboards - Installation Does Not Complete

ARS 6.3 p5
Flashboards 6.3 (original, no patch)
Windows Server 2003
SQL Server 2000
 
On one Remedy server I can install Flashboards without any problems.  On
another server the FB installation never successfully completes.  I am
not using the monolithic install.exe installation, but the extracted
files setup.exe program.

The installation gets to the point of 'Importing Flashboard forms'.
After a few seconds the installation program closes. No error message,
no Event Log entries, no entries in the arerror.log file... it just
quits. The Flashboards server service does not get installed (eg. not
listed in the Windows Services screen).  
 
Afterwards, the FB installation will not uninstall from the Windows
Add/Remove Programs.  When I initiate the uninstall the uninstallation
program asks if I want to remove FB - I click Yes - then the program
exits.   I can however, uninstall FB by running  setup.exe /uninst.  
 
I have Admin permissions on the server.  The 'Min API Version' in Remedy
Admin is set to 0.
 
Here is the last thing that is logged before it quits:
 
SQL Log file:
/* Fri Apr 21 2006 11:14:53.0870 /BEGIN TRANSACTION
/* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM escalation WHERE
escalationId = 2795
/* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM escal_mapping WHERE
escalationId = 2795
/* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM filter_notify WHERE
filterId = 2795
/* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM filter_notify_ids WHERE
filterId = 2795
/* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM filter_message WHERE
filterId = 2795
/* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM filter_log WHERE filterId
= 2795
/* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM filter_set WHERE filterId
= 2795
/* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM filter_process WHERE
filterId = 2795
/* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM filter_push WHERE
filterId = 2795
/* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM filter_sql WHERE filterId
= 2795
/* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM filter_gotoaction WHERE
filterId = 2795
/* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM filter_call WHERE
filterId = 2795
/* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM filter_exit WHERE
filterId = 2795
/* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM filter_goto WHERE
filterId = 2795
/* Fri Apr 21 2006 11:14:53.0870 */SELECT containerId,COUNT(*) FROM
arreference WHERE dataType = 0 AND referenceType = 4 AND referenceObjId
= 2795 GROUP BY containerId
/* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM arreference WHERE
referenceType = 4 AND dataType = 0 AND referenceObjId = 2795
/* Fri Apr 21 2006 11:14:53.1020 */COMMIT TRANSACTION
/* Fri Apr 21 2006 11:14:53.1020 */-DES  OK
 
Has anyone seen this type of error before? 
 
Stephen


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Re: Escalations not firing

[Satya Gandhi]

**
Check out in the Server Configuration if Escalations have been disabled ?
 
File -- > Server Information -- > Configuration 
 
Uncheck 'Disable Escalations' options if its checked.
 
satya 
On 4/21/06, Fernandes, Sabyson R <[EMAIL PROTECTED]> wrote:
Jim,Have you tried turning on the escalation logs? If not, try turning onthe logs and see if you can see the log file growing at the time you
expect your escalation to fire. This will not be a permissions issue asthe AR_Escalator user has admin permissions.Might be to do with too many escalations being executed at the sametime, causing your escalations to be queued up or as someone else has
pointed out, your escalations maybe disabled on this server.Hope this helps.Regards,Saby-Original Message-From: Action Request System discussion list(ARSList)[mailto:
arslist@ARSLIST.ORG] On Behalf Of James CollinsSent: Friday, April 21, 2006 12:41 PMTo: arslist@ARSLIST.ORGSubject: Escalations not firingI am having a strange problem.  None of my escalations are firing on my
production server.  All of them are firing on my test server.  Nothingseemsobvious (i.e. permissions etc.,)  Anyone have this type of problembefore?Jim Collins
___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org___UNSUBSCRIBE or access ARSlist Archives at 
http://www.wwrug.org-- Thanks & RegardsSatya GandhiConsultant - Remedy 
__20060125___This posting was submitted with HTML in it___

Re: Escalations not firing

[Linda Blomberg]

We had a problem like this on our production server last week.  It turned
out we had a network glitch.  Everything came back but the escalations.  We
tried to do a Remedy restart, but the escalations still didn't start up.  We
ended up rebooting the server, after that everything was back to normal.

Linda Blomberg
Fermi National Accelerator Laboratory
[EMAIL PROTECTED]


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Fernandes, Sabyson R
Sent: Friday, April 21, 2006 12:43 PM
To: arslist@ARSLIST.ORG
Subject: Re: Escalations not firing

Jim,

Have you tried turning on the escalation logs? If not, try turning on
the logs and see if you can see the log file growing at the time you
expect your escalation to fire. This will not be a permissions issue as
the AR_Escalator user has admin permissions. 

Might be to do with too many escalations being executed at the same
time, causing your escalations to be queued up or as someone else has
pointed out, your escalations maybe disabled on this server.

Hope this helps.

Regards,
Saby


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of James Collins
Sent: Friday, April 21, 2006 12:41 PM
To: arslist@ARSLIST.ORG
Subject: Escalations not firing

I am having a strange problem.  None of my escalations are firing on my
production server.  All of them are firing on my test server.  Nothing
seems
obvious (i.e. permissions etc.,)  Anyone have this type of problem
before?

Jim Collins


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Macs Not displaying Character Expand Boxes and Diary Fields

[Barbara SIEBERT]

Listers,
 
ARS 6.3 patch 13, Oracle 9i, Mid-Tier 6.3 patch 13, Linux, Apache Tomcat 
5.0.28, Java 1.4.2, Help Desk 6
 
I'm on a project at an university where there are lots of Mac users using 
FireFox to access the Mid-Tier.  Everything works fine except for 2 annoying 
issues.
   1) Scroll bars, just the bars, are appearing randomly throughout the screen. 
 They can live with this but it isn't pretty.
 
   2) When you click on the expand box or diary field icon, the edit screen 
opens but the text is in a small area on the screen and is only the amount that 
you could see on the HD ticket.  They do not see the full edit screen.  This is 
extremely annoying as they can't see, for example, the entire Description 
field, nor add to it.
 
Any suggestions on how to fix/troubleshoot these issues?  I'm not a Mac person 
and don't know where to start.
 
Thanks,
Barb Siebert
QMX Support Services

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Re: Escalations not firing

[Fernandes, Sabyson R]

Jim,

Have you tried turning on the escalation logs? If not, try turning on
the logs and see if you can see the log file growing at the time you
expect your escalation to fire. This will not be a permissions issue as
the AR_Escalator user has admin permissions. 

Might be to do with too many escalations being executed at the same
time, causing your escalations to be queued up or as someone else has
pointed out, your escalations maybe disabled on this server.

Hope this helps.

Regards,
Saby


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of James Collins
Sent: Friday, April 21, 2006 12:41 PM
To: arslist@ARSLIST.ORG
Subject: Escalations not firing

I am having a strange problem.  None of my escalations are firing on my
production server.  All of them are firing on my test server.  Nothing
seems
obvious (i.e. permissions etc.,)  Anyone have this type of problem
before?

Jim Collins


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Re: Flashboards - Installation Does Not Complete

[Fernandes, Sabyson R]

Stephen,

Are you attempting to do the install remotely using Remote Desktop
Connection(Microsoft terminal services)? If so, try to establish the
remote connection using mstsc /console. This will establish the
connection with a session id as if you were working on the physical
server itself.

Also look in the fb_install.log located in C:\Documents and
Settings\\Local Settings\Temp and see if any errors
are reported.

If all else fails, try the Microsoft known solution: re-boot the server
and re-attempt the install and see if that helps. Its what I had to do
when I installed flashboards 6.3 but the services would not show up.

Kind regards,

Saby

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
Sent: Friday, April 21, 2006 11:54 AM
To: arslist@arslist.org
Subject: Flashboards - Installation Does Not Complete

ARS 6.3 p5
Flashboards 6.3 (original, no patch)
Windows Server 2003
SQL Server 2000
 
On one Remedy server I can install Flashboards without any problems.  On
another server the FB installation never successfully completes.  I am
not using the monolithic install.exe installation, but the extracted
files setup.exe program.

The installation gets to the point of 'Importing Flashboard forms'.
After a few seconds the installation program closes. No error message,
no Event Log entries, no entries in the arerror.log file... it just
quits. The Flashboards server service does not get installed (eg. not
listed in the Windows Services screen).  
 
Afterwards, the FB installation will not uninstall from the Windows
Add/Remove Programs.  When I initiate the uninstall the uninstallation
program asks if I want to remove FB - I click Yes - then the program
exits.   I can however, uninstall FB by running  setup.exe /uninst.  
 
I have Admin permissions on the server.  The 'Min API Version' in Remedy
Admin is set to 0.
 
Here is the last thing that is logged before it quits:
 
SQL Log file:
/* Fri Apr 21 2006 11:14:53.0870 /BEGIN TRANSACTION
/* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM escalation WHERE
escalationId = 2795
/* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM escal_mapping WHERE
escalationId = 2795
/* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM filter_notify WHERE
filterId = 2795
/* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM filter_notify_ids WHERE
filterId = 2795
/* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM filter_message WHERE
filterId = 2795
/* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM filter_log WHERE filterId
= 2795
/* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM filter_set WHERE filterId
= 2795
/* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM filter_process WHERE
filterId = 2795
/* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM filter_push WHERE
filterId = 2795
/* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM filter_sql WHERE filterId
= 2795
/* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM filter_gotoaction WHERE
filterId = 2795
/* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM filter_call WHERE
filterId = 2795
/* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM filter_exit WHERE
filterId = 2795
/* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM filter_goto WHERE
filterId = 2795
/* Fri Apr 21 2006 11:14:53.0870 */SELECT containerId,COUNT(*) FROM
arreference WHERE dataType = 0 AND referenceType = 4 AND referenceObjId
= 2795 GROUP BY containerId
/* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM arreference WHERE
referenceType = 4 AND dataType = 0 AND referenceObjId = 2795
/* Fri Apr 21 2006 11:14:53.1020 */COMMIT TRANSACTION
/* Fri Apr 21 2006 11:14:53.1020 */-DES  OK
 
Has anyone seen this type of error before? 
 
Stephen


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Re: Flashboards - Installation Does Not Complete

[Grooms, Frederick W]

I don't know the Windows install, but on the Unix version of Flashboards
there is a fb_install.log created during the install.  You might look
for that and see if it has any error messages in it.  What you are
seeing in the SQL log is the Flashboards install being backed out.

Fred

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
Sent: Friday, April 21, 2006 10:54 AM
To: arslist@ARSLIST.ORG
Subject: Flashboards - Installation Does Not Complete

ARS 6.3 p5
Flashboards 6.3 (original, no patch)
Windows Server 2003
SQL Server 2000
 
On one Remedy server I can install Flashboards without any problems.  On
another server the FB installation never successfully completes.  I am
not using the monolithic install.exe installation, but the extracted
files setup.exe program.

The installation gets to the point of 'Importing Flashboard forms'.
After a few seconds the installation program closes. No error message,
no Event Log entries, no entries in the arerror.log file... it just
quits. The Flashboards server service does not get installed (eg. not
listed in the Windows Services screen).  
 
Afterwards, the FB installation will not uninstall from the Windows
Add/Remove Programs.  When I initiate the uninstall the uninstallation
program asks if I want to remove FB - I click Yes - then the program
exits.   I can however, uninstall FB by running  setup.exe /uninst.  
 
I have Admin permissions on the server.  The 'Min API Version' in Remedy
Admin is set to 0.
 
Here is the last thing that is logged before it quits:
 
SQL Log file:
/* Fri Apr 21 2006 11:14:53.0870 /BEGIN TRANSACTION
/* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM escalation WHERE
escalationId = 2795
/* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM escal_mapping WHERE
escalationId = 2795
/* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM filter_notify WHERE
filterId = 2795
/* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM filter_notify_ids WHERE
filterId = 2795
/* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM filter_message WHERE
filterId = 2795
/* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM filter_log WHERE filterId
= 2795
/* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM filter_set WHERE filterId
= 2795
/* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM filter_process WHERE
filterId = 2795
/* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM filter_push WHERE
filterId = 2795
/* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM filter_sql WHERE filterId
= 2795
/* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM filter_gotoaction WHERE
filterId = 2795
/* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM filter_call WHERE
filterId = 2795
/* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM filter_exit WHERE
filterId = 2795
/* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM filter_goto WHERE
filterId = 2795
/* Fri Apr 21 2006 11:14:53.0870 */SELECT containerId,COUNT(*) FROM
arreference WHERE dataType = 0 AND referenceType = 4 AND referenceObjId
= 2795 GROUP BY containerId
/* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM arreference WHERE
referenceType = 4 AND dataType = 0 AND referenceObjId = 2795
/* Fri Apr 21 2006 11:14:53.1020 */COMMIT TRANSACTION
/* Fri Apr 21 2006 11:14:53.1020 */-DES  OK
 
Has anyone seen this type of error before? 
 
Stephen


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Re: Escalations not firing

[Baxter, Andrew]

**








What OS, ARS Version and Patch level?

 



Thanks,

Andrew Baxter

Manager, Information Technology

w. (781) 902-6026

f. (781) 902-6002











From: Action Request
System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Warren Baltimore
Sent: Friday, April 21, 2006 12:53
PM
To: arslist@ARSLIST.ORG
Subject: Re: Escalations not
firing



 

** I have, I don't know
what caused it though.  Bouncing my server usually resolved the issue.



On 4/21/06, James
Collins <[EMAIL PROTECTED]>
wrote: 

I am having a strange problem.  None of my escalations are
firing on my
production server.  All of them are firing on my test
server.  Nothing seems 
obvious (i.e. permissions etc.,)  Anyone have this type of problem
before?

Jim Collins

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-- 
Warren R. Baltimore II
Remedy Developer
UW Medicine IT Services
School of Medicine
University of Washington 
Box 358220
1325 Fourth Ave, Suite 2000
Seattle, WA
 98101

The opinions expressed in this e-mail are in no way those of the University of Washington,
or the State of Washington.  They
are my own. __20060125___This posting was submitted with
HTML in it___ 







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__20060125___This posting was submitted with HTML in it___

Re: Question: SQL Restore

[Joe DeSouza]

**
If it is purely backing and restoring the SQL table at DB level yes it can be done safely without impairing or loosing the attachment connectivity to the main form..     Joe"T. Dee" <[EMAIL PROTECTED]> wrote:  I user asked me if we could restore an "attachment" from our backup. I've never had anyone ask a question like this. Not sure if you can tell SQL just to restore an attachment in a Form.Joe DeSouza <[EMAIL PROTECTED]>said:> Not sure I understood your question.. do you loose your attachment in question when you backup - which is the reason you want to do a restore of that attachment after a backup? If so there is something abnormal. A backup of a database should leave it intact.> > Joe> > Tyrone Dee
 <[EMAIL PROTECTED]>wrote:> I'm not sure if this is possible, but when we do a complete SQL backup every> night can a restore of one attachment be done?> > SQL 2000> > Thanks.> > -> Yahoo! Messenger with Voice. Make PC-to-Phone Calls to the US (and 30+ countries) for 2¢/min or less.> > ___> UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org-- ___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
		Talk is cheap. Use Yahoo! Messenger to make PC-to-Phone calls.  Great rates starting at 1¢/min.
__20060125___This posting was submitted with HTML in it___

Re: Escalations not firing

[Warren Baltimore]

**
I have, I don't know what caused it though.  Bouncing my server usually resolved the issue.
On 4/21/06, James Collins <[EMAIL PROTECTED]> wrote:
I am having a strange problem.  None of my escalations are firing on myproduction server.  All of them are firing on my test server.  Nothing seems
obvious (i.e. permissions etc.,)  Anyone have this type of problem before?Jim Collins___UNSUBSCRIBE or access ARSlist Archives at 
http://www.wwrug.org-- Warren R. Baltimore IIRemedy DeveloperUW Medicine IT ServicesSchool of MedicineUniversity of Washington
Box 3582201325 Fourth Ave, Suite 2000Seattle, WA 98101The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington.  They are my own. 
__20060125___This posting was submitted with HTML in it___

Re: Escalations not firing

[Carter, Craig J Civ ARPC/DPD]

This may be obvious but check the escalations setting in Administrator--you
may have them disabled.

Server Information - Configuration Tab.

CRAIG J. CARTER

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of James Collins
Sent: Friday, April 21, 2006 10:41 AM
To: arslist@ARSLIST.ORG
Subject: Escalations not firing

I am having a strange problem.  None of my escalations are firing on my
production server.  All of them are firing on my test server.  Nothing seems
obvious (i.e. permissions etc.,)  Anyone have this type of problem before?

Jim Collins


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Escalations not firing

[James Collins]

I am having a strange problem.  None of my escalations are firing on my
production server.  All of them are firing on my test server.  Nothing seems
obvious (i.e. permissions etc.,)  Anyone have this type of problem before?

Jim Collins

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Re: Question: Change Request ID Number

[Steve Waller]

 use

update arschema set nextId = 3000 where name = 'Table Name'



-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Friday, April 21, 2006 11:03 AM
To: arslist@ARSLIST.ORG
Subject: Question: Change Request ID Number

Could someone please assist me with changing the next Request ID.  I
have a 
Form and I need to change the Request ID to start at 3000.

THANKS!


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Re: Remedy BRIE Process did not shut down on ARSystem stop

[Luke, Brian]

Title: Remedy BRIE Process did not shut down on ARSystem stop
**



I've seen it but not fixed it yet.  Let us know if you 
find a good solution.
-Brian


From: Action Request System discussion 
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter 
A.Sent: Wednesday, April 19, 2006 12:00 PMTo: 
arslist@ARSLIST.ORGSubject: Remedy BRIE Process did not shut down on 
ARSystem stop
** 

We experienced a problem this morning on one of our 
Remedy 6.3 servers where connection was lost to the database. The database went down in actuality this morning for 6 minutes 
and then came back up. We have a Unix service 
that checks for the application to be up and if it is not it stops and restarts 
Remedy by executing the arsystem stop and arsystem start.
We found this morning that the stop of arsystem did 
not bring down the BRIE process on the server. When I contacted Remedy they indicated they have bug on this issue and a 
workaround that might work for us. A while 
back we experienced an issue like this when we were setting up our development 
server and we noticed multiple BRIE processes and applied their same workaround 
code but it didn’t seem to work.
<> 
Has anyone else experienced this same kind of 
issue and found a way to correct it? 
Thanks Peter 
Lammey ESPN MIT Technical Services & 
Applications Management 860-766-4761 
__20060125___This posting was submitted with HTML in 
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Re: Creating a menu on based on user’s permissions SOLVED

[Dwayne Martin]

Thanks, Thomas!

This article is very helpful.

Dwayne

 Original message 
>Date: Fri, 21 Apr 2006 10:34:19 -0500
>From: Thomas Bean <[EMAIL PROTECTED]>  
>Subject: Re: Creating a menu on based on   user’s permissions
SOLVED  
>To: arslist@ARSLIST.ORG
>
>   **  
>   Hi Dwayne,
>   If you only want to see users belonging to the group
>   with group ID 1000, this qualification would be more
>   effective:
>
>   ('Group List' LIKE "1000;%") OR ('Group List' LIKE
>   "%;1000;%") OR ('Group List' LIKE "% 1000;%")
>
>   I have attached an old "how-to" document from Remedy
>   (circa 1998 -- ARS 3.x) that explains why this is
>   the most consistent way to search the 'Group List'
>   field on the User form.  It is still valid today.
>
>   As for basing the selection on a local variable, I
>   provided a workable example of that in my last
>   post.  Here it is again:
>
>   ('Group List' LIKE $536870100$ + ";%") OR ('Group
>   List' LIKE "%;" + $536870100$ + ";%") OR ('Group
>   List' LIKE "% " + $536870100$ + ";%")
>
>   Search menus are not tied to a specific form, so you
>   cannot use field name references like:
>
>   'Group List' LIKE  "%" + $number$ + ";%"
>
>   This will not work.  Instead of using the field name
>   reference ($number$), you must reference the field
>   ID of the desired field, enclosed in dollar signs
>   (e.g., $536870100$).
>
>   --Thomas
>
>
> - Original Message -
> From: Dwayne Martin
> Newsgroups: gmane.comp.crm.arsystem.general
> Sent: Friday, April 21, 2006 06:50
> Subject: Re: Creating a menu on based on user’s
> permissions SOLVED
> Thanks, Thomas, first of all for your info on the
> ARSList
> archives.
>
> I tried your menu suggestion, but it didn't bring
> in any info.
>
> Fortunately I am hard-coding for a particular work
> group, so I
> tried basing it on the Group ID, ie:
>
> 'Group List' LIKE  "%1000%".
>
> That brot in more than were supposed to be there,
> but that
> turned out to be because we also have a Group ID
> of 1. The
> deciphered group list uses semi-colins to separate
> entries so
> I tried:
>
> 'Group List' LIKE  "%1000;%"
>
> and that works.
>
> I don't know how you would base your selection on
> a local
> variable, but something like:
>
> 'Group List' LIKE  "%" + $number$ + ";%"
>
> should work.
>
> Thanks again,
> Dwayne Martin
>
>  Original message 
> >Date: Thu, 20 Apr 2006 17:37:55 -0500
> >From: Thomas Bean <[EMAIL PROTECTED]> 
> >Subject: Re: Creating a menu on based on 
> user’s permissions 
> >To: arslist@ARSLIST.ORG
> >
> >   ** 
> >   Hi Dwayne,
> >   The URL for the ARSList (www.arslist.org) was
> >   somehow corrupted recently, it is missing a
> >   character in the re-direct URL (missing the
> letter
> >   "s" in "archives"):
> >   
> >   Current redirect URL:
> >   http://listserv.rbugs.com/archive/arslist.html
> >   
> >   Correct redirect URL:
> >  
> http://listserv.rbugs.com/archives/arslist.html
> >   
> >   Until this is corrected, the easiest way to
> get to
> >   the main ARSList archives is to either
> bookmark the
> >   above URL or go to www.wwrug.org and follow
> the link
> >   for www.ARSlist.org.
> >   
> >   Your question is very similar to one that was
> posted
> >   a few days ago by someone who needed to
> present a
> >   menu showing all groups for a given user.  You
> can
> >   find my response to that thread under the
> subject
> >   "Displaying users groups" in the main ARSList
> >   archive or directly from either of these
> alternative
> >   external ARSList archive sites:
> >   
> >   Gmane:
> >  
>
http://article.gmane.org/gmane.comp.crm.arsystem.general/25070
> >   The Mail Archive:
> > 
>
http://www.mail-archive.com/arslist%40arslist.org/msg00044.html
> >   
> >   What you are wanting to accomplish isn't quite
> as
> >   complicated, since you want to show all users
> for a
> >   given group, not all groups for a given user. 
> You
> >   can accomplish this by simply creating a
> search menu
> >   against the User form, with these properties:
> >   
> >   Label field(s):  Full Name, Login Name, or
> Full Name
> >   and Login Name
> >   Value field:  Full Name or Login Name
> >   
> >   Qualification (Dynamic):
> >   ('Group List' LIKE $536870100$ +  ";%") OR
> ('Group
> >   List' LIKE "%;"  + $536870100$ +  ";%") OR
> ('Group
> >   List' LIKE "% "  + $536870100$ +  ";%")
> >   
> >   Qualification (Static, if group ID does not
> change
> >   -- Group ID is "1" in this example):
> >   ('Group List' LIKE "1;%") OR ('Group List'
> LI

Re: Patch 16

[Luke, Brian]

Title: Patch 16
**



No issues here:
App: W2K3
DB: 10gR2 on RHEL4 64-bit
MT: Apache/ServletExec/RHEL3


From: Action Request System discussion 
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of PC 
WaiSent: Thursday, April 20, 2006 1:38 PMTo: 
arslist@ARSLIST.ORGSubject: Patch 16
** 

Has anyone run into any issues installing 
patch 16? 
Regards PC Wai TELUS Corporation 
Inc.  
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Question: Change Request ID Number

[T. Dee]

Could someone please assist me with changing the next Request ID.  I have a 
Form and I need to change the Request ID to start at 3000.

THANKS!

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Flashboards - Installation Does Not Complete

[Heider, Stephen]

ARS 6.3 p5
Flashboards 6.3 (original, no patch)
Windows Server 2003
SQL Server 2000
 
On one Remedy server I can install Flashboards without any problems.  On
another server the FB installation never successfully completes.  I am
not using the monolithic install.exe installation, but the extracted
files setup.exe program.

The installation gets to the point of 'Importing Flashboard forms'.
After a few seconds the installation program closes. No error message,
no Event Log entries, no entries in the arerror.log file... it just
quits. The Flashboards server service does not get installed (eg. not
listed in the Windows Services screen).  
 
Afterwards, the FB installation will not uninstall from the Windows
Add/Remove Programs.  When I initiate the uninstall the uninstallation
program asks if I want to remove FB - I click Yes - then the program
exits.   I can however, uninstall FB by running  setup.exe /uninst.  
 
I have Admin permissions on the server.  The 'Min API Version' in Remedy
Admin is set to 0.
 
Here is the last thing that is logged before it quits:
 
SQL Log file:
/* Fri Apr 21 2006 11:14:53.0870 /BEGIN TRANSACTION
/* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM escalation WHERE
escalationId = 2795
/* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM escal_mapping WHERE
escalationId = 2795
/* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM filter_notify WHERE
filterId = 2795
/* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM filter_notify_ids WHERE
filterId = 2795
/* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM filter_message WHERE
filterId = 2795
/* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM filter_log WHERE filterId
= 2795
/* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM filter_set WHERE filterId
= 2795
/* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM filter_process WHERE
filterId = 2795
/* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM filter_push WHERE
filterId = 2795
/* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM filter_sql WHERE filterId
= 2795
/* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM filter_gotoaction WHERE
filterId = 2795
/* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM filter_call WHERE
filterId = 2795
/* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM filter_exit WHERE
filterId = 2795
/* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM filter_goto WHERE
filterId = 2795
/* Fri Apr 21 2006 11:14:53.0870 */SELECT containerId,COUNT(*) FROM
arreference WHERE dataType = 0 AND referenceType = 4 AND referenceObjId
= 2795 GROUP BY containerId
/* Fri Apr 21 2006 11:14:53.0870 */DELETE FROM arreference WHERE
referenceType = 4 AND dataType = 0 AND referenceObjId = 2795
/* Fri Apr 21 2006 11:14:53.1020 */COMMIT TRANSACTION
/* Fri Apr 21 2006 11:14:53.1020 */-DES  OK
 
Has anyone seen this type of error before? 
 
Stephen

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FW: JOB: Remedy Analyst/ Remedy Developer - Permanent [repost]

[James Tobin]

Hi  

Cubicegg is STILL recruiting a permanent Remedy Analyst/ Remedy Developer
for our client in Basingstoke, Hampshire (England, UK).

The position requires an experienced Remedy developer with business acumen,
yet also a solid technical understanding of the Action Request System. 

Applicants should have at Remedy Action Request System experience (at any
level) building bespoke applications within a business critical environment,
comprehensive knowledge of Remedy AR System version 5.x and 6.x and
knowledge of Microsoft SQL Enterprise Manager and Query Analyzer and overall
solid SQL programming skills.

Desired skills include, incorporating Remedy with other information systems
using various integration techniques, e.g. database integrations, Remedy and
.NET API, XML, Java. 

The client is looking to pay a maximum salary of up to £40,000 GBP plus
benefits.

Please contact James Tobin on 07952 145127 (including at the weekends too)
to discuss further or email [EMAIL PROTECTED]

Applications must be eligible to work in the specified location!

Best regards,
James



James Tobin
CUBICEGG
+44 (0) 870 720 1074 - office
+44 (0) 7952 145 127 - mobile

To learn more about Cubicegg please visit our website at
http://www.cubicegg.com

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Re: Creating a menu on based on user’s permissions SOLVED

[Thomas Bean]

**



Hi Dwayne,
If you only want to see users belonging to the group with 
group ID 1000, this qualification would be more effective:
 
('Group 
List' LIKE "1000;%") OR ('Group List' LIKE "%;1000;%") OR ('Group List' LIKE "% 
1000;%")
 
I have attached an old "how-to" document from Remedy 
(circa 1998 -- ARS 3.x) that explains why this is the most consistent way to 
search the 'Group List' field on the User form.  It is still valid 
today.
 
As for basing the selection on a local variable, I provided a 
workable example of that in my last post.  Here it is again:
 
('Group List' LIKE $536870100$ + ";%") OR 
('Group List' LIKE "%;" + $536870100$ + ";%") OR ('Group List' LIKE "% " + 
$536870100$ + ";%")
 
Search menus are not tied to a specific form, so you cannot 
use field name references like:
 
'Group List' LIKE  "%" + 
$number$ + ";%"
 
This will not work.  Instead of using the field name 
reference ($number$), you must reference the field 
ID of the desired field, enclosed in dollar signs 
(e.g., $536870100$).
 
--Thomas
 

  - Original Message - 
  From: 
  Dwayne Martin 
  
  Newsgroups: 
  gmane.comp.crm.arsystem.general
  Sent: Friday, April 21, 2006 06:50
  Subject: Re: Creating a menu on based on 
  user’s permissions SOLVED
  Thanks, Thomas, first of all for your info on the 
  ARSListarchives.I tried your menu suggestion, but it didn't bring 
  in any info.Fortunately I am hard-coding for a particular work group, 
  so Itried basing it on the Group ID, ie:'Group List' LIKE  
  "%1000%".That brot in more than were supposed to be there, but 
  thatturned out to be because we also have a Group ID of 1. 
  Thedeciphered group list uses semi-colins to separate entries soI 
  tried:'Group List' LIKE  "%1000;%"and that 
  works.I don't know how you would base your selection on a 
  localvariable, but something like:'Group List' LIKE  "%" + 
  $number$ + ";%"should work.Thanks again,Dwayne 
  Martin Original message >Date: Thu, 20 Apr 2006 
  17:37:55 -0500>From: Thomas Bean <[EMAIL PROTECTED]>  >Subject: Re: 
  Creating a menu on based on  user’s permissions  >To: arslist@ARSLIST.ORG>>   
  **  >   Hi Dwayne,>   The URL for the 
  ARSList (www.arslist.org) 
  was>   somehow corrupted recently, it is missing 
  a>   character in the re-direct URL (missing the 
  letter>   "s" in "archives"):>    
  >   Current redirect URL:>   http://listserv.rbugs.com/archive/arslist.html>    
  >   Correct redirect URL:>   http://listserv.rbugs.com/archives/arslist.html>    
  >   Until this is corrected, the easiest way to get 
  to>   the main ARSList archives is to either bookmark 
  the>   above URL or go to www.wwrug.org and follow the 
  link>   for www.ARSlist.org.>    
  >   Your question is very similar to one that was 
  posted>   a few days ago by someone who needed to present 
  a>   menu showing all groups for a given user.  You 
  can>   find my response to that thread under the 
  subject>   "Displaying users groups" in the main 
  ARSList>   archive or directly from either of these 
  alternative>   external ARSList archive 
  sites:>    >   Gmane: 
  >   http://article.gmane.org/gmane.comp.crm.arsystem.general/25070>   
  The Mail Archive: >  http://www.mail-archive.com/arslist%40arslist.org/msg00044.html>    
  >   What you are wanting to accomplish isn't quite 
  as>   complicated, since you want to show all users for 
  a>   given group, not all groups for a given user.  
  You>   can accomplish this by simply creating a search 
  menu>   against the User form, with these 
  properties:>    >   Label 
  field(s):  Full Name, Login Name, or Full Name>   and 
  Login Name>   Value field:  Full Name or Login 
  Name>    >   Qualification 
  (Dynamic):>   ('Group List' LIKE $536870100$ +  ";%") OR 
  ('Group>   List' LIKE "%;"  + $536870100$ +  ";%") 
  OR ('Group>   List' LIKE "% "  + $536870100$ +  
  ";%")>    >   Qualification (Static, if 
  group ID does not change>   -- Group ID is "1" in this 
  example):>   ('Group List' LIKE "1;%") OR ('Group List' 
  LIKE>   "%;1;%") OR ('Group List' LIKE "% 
  1;%")>    >   If you are using a 
  dynamic qualification, the field>   reference in the 
  qualification line ($536870100$ in>   the above example) 
  needs to reference a character>   field from the current 
  form, containing the Group ID>   value from the Group form 
  for the group you wish to>   
  display.>    >   
  HTH,>    >   
  Thomas>    >> 
  - Original Message -> From: Dwayne 
  Martin> Newsgroups: 
  gmane.comp.crm.arsystem.general> Sent: 
  Thursday, April 20, 2006 15:50> Subject: 
  Creating a menu on based on user’s> 
  permissions> Hi 
  Everyone!>> How can I create a menu that 
  will select users> from the 
  User> form who belong to a particular 
  permission group?>> Excuse me if this 
  question has already been asked,> but 
  the> ARSList archive web page seems to be 
  unavailable> just 
  

Re: BMC Customer Service Stinks......NOT

[Zandi, Patrick S MSgt AFRL/IFOS]

**



The Great Days of Old Fashioned, Great Quality of 
Service, that is over and Beyond what you would ever expect, is in the old time 
staff..
I would say (IMHO) .. I hope the Management is 
listening (we have idea's too ya know ! ) ... Would Hate to loose this 
"MindSet".
 
The worry is just like in the days when the 
WALL came down.. What happened before was there were old time Craftsmen, who 
where specific in trade to Tweak the littlest thing but make Great changes with 
it. After the WALL came down, those types drifted and the Craftsmanship was lost 
forever.  Hate to see history repeat itself.
 
But this is also a result of the (Black Days of Remedy 
History).. I shudder to think about it. Plus the Management style / American 
industry thinking.. oh, let him go.. we can always hire another to replace him 
"Mindset".. But you cannot replace his history of how we got where we are. He 
made the difference for the Whole Company. If we can pay and get loyal folks 
into a Company this will help the Company Stay on Top.  Big people turnover 
is Death by Stupidity.
 
Just concerned .. no 
complaints.


From: Action Request System discussion 
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Warren 
BaltimoreSent: Friday, April 21, 2006 11:12 AMTo: 
arslist@ARSLIST.ORGSubject: BMC Customer Service 
Stinks..NOT
** ---
OK
 
If your gonna complain about the just plain unacceptable, you have got to 
praise the good.
 
I got a call from Mr. Dave Leonard.  After a long discussion, we were 
able to agree on a couple of items.  He was not happy with some of the 
commentary that came from the helpdesk, I told him that I had less of a problem 
with what the helpdesk staffer said to me then with the fact that the 
Engineering staff's answer to what is a poorly designed item wasTough!  
(or as they say, by design).  I think Dave sincerly understands the 
issue(s) that I have had recently, and is willing to try and rectify that. 

 
So, bottom line, there are still some old-line Remedy dedication out 
there... hopefully, they can make an impact.
 
Thanks Dave!-- Warren R. Baltimore IIRemedy 
DeveloperUW Medicine IT ServicesSchool of MedicineUniversity of 
WashingtonBox 3582201325 Fourth Ave, Suite 2000 Seattle, WA 98101 
The opinions expressed in this e-mail are in no way those of the 
University of Washington, or the State of Washington.  They are my 
own. __20060125___This posting was submitted with HTML in 
it___ 
__20060125___This posting was submitted with HTML in it___

BMC Customer Service Stinks......NOT

[Warren Baltimore]

**
---
OK
 
If your gonna complain about the just plain unacceptable, you have got to praise the good.
 
I got a call from Mr. Dave Leonard.  After a long discussion, we were able to agree on a couple of items.  He was not happy with some of the commentary that came from the helpdesk, I told him that I had less of a problem with what the helpdesk staffer said to me then with the fact that the Engineering staff's answer to what is a poorly designed item wasTough!  (or as they say, by design).  I think Dave sincerly understands the issue(s) that I have had recently, and is willing to try and rectify that. 

 
So, bottom line, there are still some old-line Remedy dedication out there... hopefully, they can make an impact.
 
Thanks Dave!-- Warren R. Baltimore IIRemedy DeveloperUW Medicine IT ServicesSchool of MedicineUniversity of WashingtonBox 3582201325 Fourth Ave, Suite 2000 Seattle, WA 98101
The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington.  They are my own. 
__20060125___This posting was submitted with HTML in it___

Re: Regarding $TIMESTAMP$

[Michiel Beijen]

**
with an active link the $TIMESTAMP$ variable will be the time on the user's PC.If you would want to use the time on the server you should look into converting the active link to a filter. You might need to create an active link that triggers a filter, to get what you need.
Regards,MichielOn 4/21/06, Steve <[EMAIL PROTECTED]> wrote:
**
Thanks for that.
1. The workflow being used is an Active Link.2. ARS 5.1 ; oracle 9i ; HP-UX
Regards,Steve
On 4/21/06, Michiel Beijen <[EMAIL PROTECTED]
> wrote:

** 
Hi Steve,
 
it depends; if you use it in an active link it will use the time on the client. If you use it in a filter or escalation it will use the time on the server.
You did not specify your Remedy version but there is also a keyword $SERVERTIMESTAMP$ available since V6 (or V63?) which will always use the time on the server, even in active links.
 
Regards,
Michiel 
On 4/21/06, Steve <[EMAIL PROTECTED]> wrote:
 

** 

Hi all, some doubts:
1. Is $TIMESTAMP$ value taken from the client end or from the server?2. We have a validation of the following sort:
('Diagnosed Time' > $TIMESTAMP$)
and if this is true, we flash an error to the user.
The problem is that they are getting in error one-too-many times and this is happening to a small pocket of users in a location different from that of the server.
Thanks,Steve
__20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ 


__20060125___This posting was submitted with HTML in it___


__20060125___This posting was submitted with HTML in it___

Re: Question: SQL Restore

[Axton]

You can restore data from a backup, though the procedure is a little
long-winded.

1-restore the entire db (use a different db) as there is not a way to
restore a single record out of a single table
2-locate the data you want to restore
3- manually move that data from the db you created from the restore to
your production db.

Axton Grams

On 4/21/06, T. Dee <[EMAIL PROTECTED]> wrote:
> I user asked me if we could restore an "attachment" from our backup.  I've
> never had anyone ask a question like this.  Not sure if you can tell SQL
> just to restore an attachment in a Form.
>
>
> Joe DeSouza <[EMAIL PROTECTED]> said:
>
> > Not sure I understood your question.. do you loose your attachment in
> question when you backup - which is the reason you want to do a restore of
> that attachment after a backup? If so there is something abnormal. A backup
> of a database should leave it intact.
> >
> >   Joe
> >
> > Tyrone Dee <[EMAIL PROTECTED]> wrote:
> >   I'm not sure if this is possible, but when we do a complete SQL backup
> every
> > night can a restore of one attachment be done?
> >
> > SQL 2000
> >
> > Thanks.
> >
> > -
> > Yahoo! Messenger with Voice. Make PC-to-Phone Calls to the US (and 30+
> countries) for 2¢/min or less.
> >
> >
> _
> __
> > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
>
>
>
> --
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
>

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Re: Question: SQL Restore

[T. Dee]

I user asked me if we could restore an "attachment" from our backup.  I've 
never had anyone ask a question like this.  Not sure if you can tell SQL 
just to restore an attachment in a Form.


Joe DeSouza <[EMAIL PROTECTED]> said:

> Not sure I understood your question.. do you loose your attachment in 
question when you backup - which is the reason you want to do a restore of 
that attachment after a backup? If so there is something abnormal. A backup 
of a database should leave it intact.
>
>   Joe
> 
> Tyrone Dee <[EMAIL PROTECTED]> wrote:
>   I'm not sure if this is possible, but when we do a complete SQL backup 
every
> night can a restore of one attachment be done?
> 
> SQL 2000
> 
> Thanks.
>   
> -
> Yahoo! Messenger with Voice. Make PC-to-Phone Calls to the US (and 30+ 
countries) for 2¢/min or less.
> 
> 
_
__
> UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org



-- 

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Using runmacro.exe

[CONDREA, Daniel]

Hi All!

Using runmacro.exe can be exported any data from any form in ARX format.
Runmacro is misleading at the moment. Actually there is no macro
involved.

Main steps to backup a server:

- build a command file; on every line in the command file "runmacro.exe"
should be used
- run the command file
- backup the result on a tape

To run "runmacro.exe" 4 or 5 DLLs is required.

Regards,
Daniel

--

*DISCLAIMER*

The information contained in this communication is confidential and may be 
legally privileged. It is intended solely for the use of the individual or 
entity to whom it is addressed and others authorized to receive it. If you are 
not the intended recipient you are hereby notified that any disclosure, 
copying, distribution or taking action in reliance of the contents of this 
information is strictly prohibited and may be unlawful. Orange Romania S.A. is 
neither liable for the proper, complete transmission of the information 
contained in this communication nor any delay in its receipt.

*END OF DISCLAIMER*

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Re: Question: SQL Restore

[Heider, Stephen]

Tyrone,

As far as I am aware, the only way to extract attachments stored within
a Remedy attachment field is through the API, User Tool or Mid-Tier...
because of the proprietary way ARS compresses the data.  If anyone else
knows a method to extract an attachment directly from SQL tables, please
share.

While we are on the subject, another option that has been discussed
previously is saving the attachments outside of Remedy in folders on a
server.  Then, you would be able to restore individual files from your
regular server backup jobs. 

If you decide to store attachments outside of Remedy forms, you might
also be able to store them in a SQL table.  Then, after restoring the
SQL backups to a separate database, you could extract the attachment
from the table.

HTH.

Stephen 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tyrone Dee
Sent: Friday, April 21, 2006 9:08 AM
To: arslist@ARSLIST.ORG
Subject: Question: SQL Restore

I'm not sure if this is possible, but when we do a complete SQL backup
every night can a restore of one attachment be done?

SQL 2000

Thanks.


___
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Re: Question: SQL Restore

[Joe DeSouza]

**
Not sure I understood your question.. do you loose your attachment in question when you backup - which is the reason you want to do a restore of that attachment after a backup? If so there is something abnormal. A backup of a database should leave it intact.     JoeTyrone Dee <[EMAIL PROTECTED]> wrote:  I'm not sure if this is possible, but when we do a complete SQL backup everynight can a restore of one attachment be done?SQL 2000Thanks.
		Yahoo! Messenger with Voice. Make PC-to-Phone Calls to the US (and 30+ countries) for 2¢/min or less.
__20060125___This posting was submitted with HTML in it___

AL Menu Help needed

[Baxter, Andrew]

**








I am trying to set the value from a menu choice to the Value
and not the Alias Value.  I have created a drop down list with Values of 1
through 5 and Aliases that are real words.  Now I want to be able to use the
number values for calculations but I have only been able to get it to return
the Alias to me.

 

Thanks,

Andrew Baxter

Manager, Information Technology

w. (781) 902-6026

f. (781) 902-6002

 







This e-mail is sent by Hudson Highland Group, Inc., or one of its subsidiaries, and may contain information that is privileged or confidential. If you are not the intended recipient, please delete the e-mail and any attachments and notify us immediately.

__20060125___This posting was submitted with HTML in it___

Question: SQL Restore

[Tyrone Dee]

I'm not sure if this is possible, but when we do a complete SQL backup every
night can a restore of one attachment be done?

SQL 2000

Thanks.

___
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4 opportunities with TuringSMI

[Keith Bunescu]

Hello List, 

Turing SMI is a BMC Platinum Solutions Provider and at present we have 
several requirements that we need to fill:

(1) 2 Sr. Remedy Consultants

Skills: Remedy 4+ years experience, Change Management preferred , ver. 6.x 

(2) 1 Senior Pre Sales Consultant - Ideally knowledge of BMC ITSM Remedy 
but not necessary this position permanent and will be located in Atlanta, 
GA.

(3) 1 Senior Project Manager - Knowledge of Remedy AR System v6.3 ITIL 
best practices would be a plus and any PMP or PMI certification would also 
be a plus - Major implementation to commence 

These positions are permanent and ideally based in our three Us locations 
New York, Chicago and Atlanta but since you will be required to travel

If you are interested please do not hesitate to contact me at the 
following:

[EMAIL PROTECTED]
312-235-3133


Regards,

Keith Bunescu
Turing SMI
US Resource Manager
[EMAIL PROTECTED]
312-235-3133

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Mid-tier error-ARERR [9280]

[Remedy Developer]

**
Hi  Team,
   I am getting an error - ARERR [9280] Server not present in the configured servers list - my Ip address. I  am able to login into the homepage thru Mid-tier , but when I try to access the Remedy-support console , I get the above mentioned error. However things are working fine in the Remedy user tool. 
 
Workarounds tried already:1) Checked in the Mid-tier configuration tool and found out that remedy-apphas been added in the configured AR Servers list and is also present as thepreference server and the Default home page. When you add the IP of the 
remedy-app server as a new server in the AR-Server list in the mid-tierconfiguration tool then everything works smoothly. 2) Analysed the log files of mid-tier and following are my observations inthe same. In the 
armidtier2.log file , I can see the following :Apr 11, 2006 4:46:55 PM - WARNING (com.remedy.midtier.WORKFLOW) : (Thread44) Caught exception while binding action list - dropping action : ARERR[-1] Message not found 
Apr 11, 2006 4:46:58 PM - FINE (com.remedy.midtier.INTERNAL) : (Thread 51)Throw Error - 9280Apr 12, 2006 3:10:54 PM - FINE (com.remedy.midtier.INTERNAL) : (Thread 276)Throw Error - 9280Apr 12, 2006 3:10:54 PM - SEVERE ( 
com.remedy.midtier.WEBSERVICES) : (Thread276) AxisFault : ARERR [9280] Server not present in the configured serverslist - remedy-appI feel this is something to do with the mapping of entries in the /etc/hosts
file. Since the screenshot (Screenshot_Error.doc) clearly shows the errorI am getting, but the same is being reflected as remedy-app in thelogs file.3) Checked the hosts file and found that the entry is present for the 
corresponding IP address and host name
Environment details :- AIX 5.2, IBM JDK 1.4.2 , Websphere Application server- 6.0.0.1, Midtier version - 6.3(patch - 12), ARS - 
6.3 (patch -12) Plz find the following details. 
1.JAVA Version:java version "1.4.2"                Java(TM) 2 Runtime Environment, Standard Edition (build 
1.4.2)                Classic VM (build 1.4.2, J2RE 1.4.2 IBM AIX build ca142ifx-20050119 SR1+80507+81
                622 (JIT enabled: jitc)) 
2.Machine Configuration:AIX Version 5 3.Midtier Version:ARMonitor version 6.03.00 Patch 012 
4.Web Server Version:WAS(WebSphere Application Server) - 6.0.0.1
 5.Action Request System:  Fork Daemon   Version 6.03.00 patch 012 
6.Remedy SLA Engine:   Version 6.00.00  
 
regds,
frank
__20060125___This posting was submitted with HTML in it___

Re: Multiple tickets notifications for a single issue

[Remedy Developer]

**
Hi Team,
  I am sorry. the Email Engine version is 6.3 with no patches. Also I am attaching the .arx file.

I do not see any problem in the records created in the email messages form. The multiple mails are a part of the workflow which is used to notify several people and not to one person about the different status of a particular 
ticket.It is supposed to work that way. I am not able to understand one thing, how come this started happening only when I changed the password for both Windows and Email configuration form. Please let me know.
 
Regds,
Frank 
On 4/21/06, Remedy Developer <[EMAIL PROTECTED]> wrote:


Dear Team,


As per the curent setup Emails are integrated with Remedy due to which all calls coming into Helpdesk mailbox automatically get  
logged. Sequence of events are as under:
   a) As per password policy,every month all passwords expire due to which we changed the password of Helpdesk mail 
Id.
 b) We also changed the password in Remedy Email Config.
 c) Currently all mails are getting logged twice for each mail recd. on the helpdesk mailbox. 
 
I analysed the log files and the Email Engine files but I am not able to get the cause for this. 
 
 
Environment Details:
 
OS: Windows Server
AR Server: ARS 6.3 no patch
Email Engine :6.0 no patch
Database: SQL 2000
I believe there is an issue in ticket generation.It is picking up twice or creating ticket twice. Also mail that is coming into Helpdesk account is only one.So the problem is in HDR generation.

Any clues?
 
Regds,
Frank
__20060125___This posting was submitted with HTML in it___

Re: Creating a menu on based on user’s permissions SOLVED

[Dwayne Martin]

Thanks, Thomas, first of all for your info on the ARSList
archives.

I tried your menu suggestion, but it didn't bring in any info.

Fortunately I am hard-coding for a particular work group, so I
tried basing it on the Group ID, ie:

'Group List' LIKE  "%1000%".

That brot in more than were supposed to be there, but that
turned out to be because we also have a Group ID of 1. The
deciphered group list uses semi-colins to separate entries so
I tried:

'Group List' LIKE  "%1000;%"

and that works.

I don't know how you would base your selection on a local
variable, but something like:

'Group List' LIKE  "%" + $number$ + ";%"

should work.

Thanks again,
Dwayne Martin

 Original message 
>Date: Thu, 20 Apr 2006 17:37:55 -0500
>From: Thomas Bean <[EMAIL PROTECTED]>  
>Subject: Re: Creating a menu on based on  user’s permissions  
>To: arslist@ARSLIST.ORG
>
>   **  
>   Hi Dwayne,
>   The URL for the ARSList (www.arslist.org) was
>   somehow corrupted recently, it is missing a
>   character in the re-direct URL (missing the letter
>   "s" in "archives"):
>
>   Current redirect URL:
>   http://listserv.rbugs.com/archive/arslist.html
>
>   Correct redirect URL:
>   http://listserv.rbugs.com/archives/arslist.html
>
>   Until this is corrected, the easiest way to get to
>   the main ARSList archives is to either bookmark the
>   above URL or go to www.wwrug.org and follow the link
>   for www.ARSlist.org.
>
>   Your question is very similar to one that was posted
>   a few days ago by someone who needed to present a
>   menu showing all groups for a given user.  You can
>   find my response to that thread under the subject
>   "Displaying users groups" in the main ARSList
>   archive or directly from either of these alternative
>   external ARSList archive sites:
>
>   Gmane: 
>   http://article.gmane.org/gmane.comp.crm.arsystem.general/25070
>   The Mail Archive: 
>  
http://www.mail-archive.com/arslist%40arslist.org/msg00044.html
>
>   What you are wanting to accomplish isn't quite as
>   complicated, since you want to show all users for a
>   given group, not all groups for a given user.  You
>   can accomplish this by simply creating a search menu
>   against the User form, with these properties:
>
>   Label field(s):  Full Name, Login Name, or Full Name
>   and Login Name
>   Value field:  Full Name or Login Name
>
>   Qualification (Dynamic):
>   ('Group List' LIKE $536870100$ +  ";%") OR ('Group
>   List' LIKE "%;"  + $536870100$ +  ";%") OR ('Group
>   List' LIKE "% "  + $536870100$ +  ";%")
>
>   Qualification (Static, if group ID does not change
>   -- Group ID is "1" in this example):
>   ('Group List' LIKE "1;%") OR ('Group List' LIKE
>   "%;1;%") OR ('Group List' LIKE "% 1;%")
>
>   If you are using a dynamic qualification, the field
>   reference in the qualification line ($536870100$ in
>   the above example) needs to reference a character
>   field from the current form, containing the Group ID
>   value from the Group form for the group you wish to
>   display.
>
>   HTH,
>
>   Thomas
>
>
> - Original Message -
> From: Dwayne Martin
> Newsgroups: gmane.comp.crm.arsystem.general
> Sent: Thursday, April 20, 2006 15:50
> Subject: Creating a menu on based on user’s
> permissions
> Hi Everyone!
>
> How can I create a menu that will select users
> from the User
> form who belong to a particular permission group?
>
> Excuse me if this question has already been asked,
> but the
> ARSList archive web page seems to be unavailable
> just now.
>
> (ARS 6.3, HPUX-11 server, Oracle 9.2 db)
>
> Dwayne Martin
> Computing Support
> James Madison University
>
>   __20060125___This posting was
>   submitted with HTML in it___

Dwayne Martin
Computing Support
James Madison University

Re: Regarding $TIMESTAMP$

[Steve]

**
Thanks for that.
1. The workflow being used is an Active Link.2. ARS 5.1 ; oracle 9i ; HP-UX
Regards,Steve
On 4/21/06, Michiel Beijen <[EMAIL PROTECTED]> wrote:

** 
Hi Steve,
 
it depends; if you use it in an active link it will use the time on the client. If you use it in a filter or escalation it will use the time on the server.
You did not specify your Remedy version but there is also a keyword $SERVERTIMESTAMP$ available since V6 (or V63?) which will always use the time on the server, even in active links.
 
Regards,
Michiel 
On 4/21/06, Steve <[EMAIL PROTECTED]> wrote:
 

** 

Hi all, some doubts:
1. Is $TIMESTAMP$ value taken from the client end or from the server?2. We have a validation of the following sort:
('Diagnosed Time' > $TIMESTAMP$)
and if this is true, we flash an error to the user.
The problem is that they are getting in error one-too-many times and this is happening to a small pocket of users in a location different from that of the server.
Thanks,Steve
__20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ 

__20060125___This posting was submitted with HTML in it___

Re: Creating a menu on based on user’s permissions

[Dave Barber]

**
I've done something along those lines relating to CTIs, and groups, all with a direct SQL menu.
 
The CTIs menu lists the CTIs in the users current call stack (ie. they could have hundreds of tickets outstanding, but want to list those relating to Order entry, invoicing, purchasing, etc).
 
select distinct  Case_Category___Type___Itemfrom  hpd_helpdeskwhere  Assigned_To_Group_ = '$536871136$'and Status < 4order by  1
 
Which seems to work quite well for us.  The menu is also dynamically changed between two versions (the one above is used for other custom views I've setup).
 
Regards
 
Dave 
On 20/04/06, Dwayne Martin <[EMAIL PROTECTED]> wrote:
Hi Everyone!How can I create a menu that will select users from the Userform who belong to a particular permission group?
Excuse me if this question has already been asked, but theARSList archive web page seems to be unavailable just now.(ARS 6.3, HPUX-11 server, Oracle 9.2 db)Dwayne MartinComputing Support
James Madison University___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org

__20060125___This posting was submitted with HTML in it___

Multiple tickets notifications for a single issue

[Remedy Developer]

**

Dear Team,


As per the curent setup Emails are integrated with Remedy due to which all calls coming into Helpdesk mailbox automatically 
get  logged. Sequence of events are as under:
 
 a) As per password policy,every month all passwords expire due to which we changed the password of Helpdesk mail 
Id.
 b) We also changed the password in Remedy Email 
Config.
 c) Currently all mails are getting logged twice for each mail recd. on the helpdesk mailbox.

 
I analysed the log files and the Email Engine files but I am not able to get the cause for this.
 
 
Environment Details:
 
OS: Windows Server
AR Server: ARS 6.3 no patch
Email Engine :6.0 no patch

Database: SQL 2000
I believe there is an issue in ticket generation.It is picking up twice or creating ticket twice. Also mail that is coming into Helpdesk account is only 
one.So the problem is in HDR generation.
Any clues?
 
Regds,
Frank
__20060125___This posting was submitted with HTML in it___

Re: Regarding $TIMESTAMP$

[Michiel Beijen]

**
Hi Steve,
 
it depends; if you use it in an active link it will use the time on the client. If you use it in a filter or escalation it will use the time on the server.
You did not specify your Remedy version but there is also a keyword $SERVERTIMESTAMP$ available since V6 (or V63?) which will always use the time on the server, even in active links.
 
Regards,
Michiel 
On 4/21/06, Steve <[EMAIL PROTECTED]> wrote:

** 
Hi all, some doubts:
1. Is $TIMESTAMP$ value taken from the client end or from the server?2. We have a validation of the following sort:
('Diagnosed Time' > $TIMESTAMP$)
and if this is true, we flash an error to the user.
The problem is that they are getting in error one-too-many times and this is happening to a small pocket of users in a location different from that of the server.
Thanks,Steve__20060125___This posting was submitted with HTML in it___ 
__20060125___This posting was submitted with HTML in it___

Regarding $TIMESTAMP$

[Steve]

**
Hi all, some doubts:
1. Is $TIMESTAMP$ value taken from the client end or from the server?2. We have a validation of the following sort:
('Diagnosed Time' > $TIMESTAMP$)
and if this is true, we flash an error to the user.
The problem is that they are getting in error one-too-many times and this is happening to a small pocket of users in a location different from that of the server.
Thanks,Steve
__20060125___This posting was submitted with HTML in it___

FW: Trouble in accessing columns in view forms

[Veeral J Oza]

**



 
Hi,
 
Kindly
ignore my previous mail. I was actually trying to access the nvarchar , date n
other datatypes which are not supported by ARS 6.3.
 
 

Regards,
Veeral Oza


From: Veeral Oza (WT01 - TECHNOLOGY
INFRASTRUCTURE SERVICES (GS)) Sent: Friday, April 21, 2006 2:30
PMTo: 'arslist@ARSLIST.ORG'Subject: Trouble in accessing
columns in view forms 

Hi,
 
When I create a View
form, and point to a database table, i am able to access only the integer
columns. The char, nchar, date n all other columns are not
accessible.
I have checked the
permissions on the database side and they are as per my
requirement.
 
Environment:
ARS
6.3
SQL Server
2000. 
 

Regards,
Veeral
Oza


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Trouble in accessing columns in view forms

[Veeral J Oza]

**



Hi,
 
When I create a View
form, and point to a database table, i am able to access only the integer
columns. The char, nchar, date n all other columns are not
accessible.
I have checked the
permissions on the database side and they are as per my
requirement.
 
Environment:
ARS
6.3
SQL Server
2000. 
 

Regards,
Veeral
Oza


The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. 

WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
 
www.wipro.com

__20060125___This posting was submitted with HTML in it___

Re: London next week - anybody want to meet up?

[Ashraf Elrefaey]

**
I wish I can make it but can't afford to take a day off at the moment, sorry John.On 4/20/06, John Sundberg <
[EMAIL PROTECTED]> wrote:**
Hello,I will be in London next week at the HelpDeskShow at Olympia. Is anybody interested in getting together?Are any ARSListers going to the event? If so - I will be at the TuringSMI booth showing Kinetic Survey - stop by and say "Hi"
Feel free to email me on or off-list if you are interested in meeting - or interested in having a custom demo at your site next week.Thanks,-John
 
John David Sundberg235 East 6th Street, Suite 400BSt. Paul, MN 55101(651) 556-0930-work(651) 247-6766-cell
(651) 695-8577-fax[EMAIL PROTECTED]
 
__20060125___This posting was submitted with HTML in it___
-- Ashraf Elrefaey,Remedy Skilled Professional (RSP)PRINCE2 Certified PractitionerMobile: +44-781-403-0015http://www.elrefaey.com

__20060125___This posting was submitted with HTML in it___

Re: Customized login and logout page - SOLVED

[Albert Bihler]

Hi,

after struggling a bit with the expire and path parameters of cookies it 
works now the way Eric suggested. Thank you very much Eric and all the 
others.


Best regards,
Albert


Eric Cleereman (IT) schrieb:

Hi Albert,

The following isn't pretty, but should be possible:

Embed a javascript on each custom login page, which would set a session 
persistent value to a cookie.  http://webserver/arsys/shared/login_app1.jsp 
would set the cookie's value to app1, 
http://webserver/arsys/shared/login_app2.jsp would set the cookie's value to 
app2, and so on.

Embed another javascript on the default login, logout, and error page.  That 
script could read the contents of the cookie, and redirect the user's browser 
to custom login, logout, and error pages.

Eric Cleereman
  


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