HelpDesk 6.0 Installation - Fail to load prerequisite applications
Title: Trouble with using AR System .NET API version 1.2.1761.15495 ** Hi, While installing HelpDesk 6.0 (base setup) on a production server,I'm getting the following error : Setup is currently installing Remedy Object Store components..."Failed to load prerequisite applications." Environment : Windows 2003 Server, 2GB RAM , 13 GB free Hard Disk space, ARS 6.3 Patch 17, Helpdesk 6.0 (Not yet licensed.) ARS 6.3 Patch 17 installation was successful. Able to connect to Remedy using User and Admin tools. But Helpdesk installation is failing with the above error message. Please help torectify this and install successfully. I'm installing sample data also with Helpdesk. When I used the same files to install on an unlicensed development server, there were no such errors. Regards Radhika +44 20718 20262 This e-mail and any attachment is for authorised use by the intended recipient(s) only. It may contain proprietary material, confidential information and/or be subject to legal privilege. It should not be copied, disclosed to, retained or used by, any other party. If you are not an intended recipient then please promptly delete this e-mail and any attachment and all copies and inform the sender. Thank you.__20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: MidTier 6.3 Windows 2003 - RPC Procedure unavailable
Hi George, we patched to #18, let's see if that will help. We also applied one patch at the Win2k3 box. I'm quite sure that it is load related, as it only happens (infrequently, like very other week) at Nafta operation times, which are using the web very much ... seems like US folks like web things :-) After all, found the bug SW00240706 at the Remedy Product Defects and status is Work in Progress. That seems to be what we are facing. Thanks and best greetings from Germany, Robert -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of George Barsan Sent: Thursday, August 10, 2006 12:32 PM To: arslist@ARSLIST.ORG Subject: Re: MidTier 6.3 Windows 2003 - RPC Procedure unavailable Robert, Are you sure that this problem is caused by IIS6? Which patch of the 6.3 Midtier are you running? How often does this occur - might it be related to the load on the Midtier server? George On 8/9/06, Kern, Robert SBA [EMAIL PROTECTED] wrote: ** In addition to that, when RPC failure occurs then the views are bogus. The link to the webview suddenly opens the admin view (instead of the web view) with the search bar ... very strange. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kern, Robert SBA Sent: Monday, August 07, 2006 11:44 AM To: arslist@ARSLIST.ORG Subject: MidTier 6.3 Windows 2003 - RPC Procedure unavailable ** Hello list, we are running with Window Server 2003 SP1, IIS6 and Remedy v6.3. At MidTier we are facing the RPC Procedure unavailable issue from time to time ... when running a Google search I noticed some posting that said that when running the patcher and applying all available fixes, that the issue was then gone. Unfortunately we can't do that with application fixes and therefore have to name specific Hotfix / KB entries which fix that behaviour and can then apply this specific patch. I was wondering if anyone has more insights on that error, or may even know which hotfix needs to be applied for fixing this RPC failure. The ones I have digged up so far (but not installed yet) are these : http://support.microsoft.com/kb/898060/en-us http://support.microsoft.com/kb/887222/en-us http://support.microsoft.com/kb/908521/en-us We will also run a check to list what KB / Hotfixe could be applied at the server at all and dig through them. If anyone has an insight on that one, thank you. Best greetings, Robert __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: email engine sending emails while disabled ?!?!
maybe I was not clear enough. The problem is that I don't want my email engine to be stopped. I'd like to get incoming emails. Therefore I would also like not to disable sendmail. What I would like is not sending outgoing emails. That was working fine for months. The email engine was running and only the Outgoing emails was disabled. I was getting incoming emails and nothing was sent out. The other day I noticed that the email engine was down. I started it while the Outgoing was still disabled. I could check this through the User tool. However people got emails from my platform. So my question is how can this be ? Is anybody aware of such problem with the email engine ? Has anybody experience such a curiosity ? Is there soemthing else to check in some config file ? Thansk for your feedback anyway. Serouche McKenzie, James J C-E LCMC HQISEC/L3 wrote: ** Lars: Yes, an arsystem stop followed by an arsystem start should stop the email engine if it is truly disabled. You don't need to stop workflow, if the email engine is truly disabled. If you have access to a terminal or SSH session you can check if the engine is indeed down on a UNIX system. Just run ps -ef, pipe it (|) to a grep session looking for email and if you get no return then it is down. If you do get a answer back, that means that the process is running and needs to be stopped. If you are not a system admin, then get one to help you. If you are, you know what to do to stop it. I find that sometimes the admin tool will tell you one thing and your system another... James McKenzie From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Thursday, August 10, 2006 7:08 AM To: arslist@ARSLIST.ORG Subject: Re: email engine sending emails while disabled ?!?! ** arsystem stop/start should fix this. No need to disable wf, correct me if I'm wrong ... L ars -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of McKenzie, James J C-E LCMC HQISEC/L3 Sent: Thursday, August 10, 2006 3:56 PM To: arslist@ARSLIST.ORG Subject: Re: email engine sending emails while disabled ?!?! ** Serouche: You have to disable the workflow for the e-mail engine or it will definitely send out mail. You did not state which platform you are on, but I know of another method, under UNIX that will also stop mail from being sent and that is to disable or stop the sendmail process. James McKenzie -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Serouche Rahimpour Sent: Thursday, August 10, 2006 12:38 AM To: arslist@ARSLIST.ORG Subject: email engine sending emails while disabled ?!?! yes listers indeed that's exacty what happen ! And I don't believe in ghosts ! Yesterday I started the email engine with /opt/AREmail/emaild.sh start I got dozen of calls minutes later because this email engine was sending out emails. But when I had a look into the arusertool at AR System Email Mailbox Configuration for the Outgoing entry I could see it is disabled. So could anyone give a help/idea/information/suggestion on how this could had happend ? My env: ars server and email engine 6.00.01 patch 1454 SunOS 5.9 on sun4u DB: Sybase 12.5.3/EBF 12600 ESD#3 s. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: email engine sending emails while disabled ?!?!
Hi, If you disable the outgoing mailbox(es) and then restart the Email Engine (restart Service or kill the email daemon process), it should not send any emails. Best Regards - Misi, RRR AB, http://www.rrr.se maybe I was not clear enough. The problem is that I don't want my email engine to be stopped. I'd like to get incoming emails. Therefore I would also like not to disable sendmail. What I would like is not sending outgoing emails. That was working fine for months. The email engine was running and only the Outgoing emails was disabled. I was getting incoming emails and nothing was sent out. The other day I noticed that the email engine was down. I started it while the Outgoing was still disabled. I could check this through the User tool. However people got emails from my platform. So my question is how can this be ? Is anybody aware of such problem with the email engine ? Has anybody experience such a curiosity ? Is there soemthing else to check in some config file ? Thansk for your feedback anyway. Serouche McKenzie, James J C-E LCMC HQISEC/L3 wrote: ** Lars: Yes, an arsystem stop followed by an arsystem start should stop the email engine if it is truly disabled. You don't need to stop workflow, if the email engine is truly disabled. If you have access to a terminal or SSH session you can check if the engine is indeed down on a UNIX system. Just run ps -ef, pipe it (|) to a grep session looking for email and if you get no return then it is down. If you do get a answer back, that means that the process is running and needs to be stopped. If you are not a system admin, then get one to help you. If you are, you know what to do to stop it. I find that sometimes the admin tool will tell you one thing and your system another... James McKenzie From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Thursday, August 10, 2006 7:08 AM To: arslist@ARSLIST.ORG Subject: Re: email engine sending emails while disabled ?!?! ** arsystem stop/start should fix this. No need to disable wf, correct me if I'm wrong ... L ars -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of McKenzie, James J C-E LCMC HQISEC/L3 Sent: Thursday, August 10, 2006 3:56 PM To: arslist@ARSLIST.ORG Subject: Re: email engine sending emails while disabled ?!?! ** Serouche: You have to disable the workflow for the e-mail engine or it will definitely send out mail. You did not state which platform you are on, but I know of another method, under UNIX that will also stop mail from being sent and that is to disable or stop the sendmail process. James McKenzie -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Serouche Rahimpour Sent: Thursday, August 10, 2006 12:38 AM To: arslist@ARSLIST.ORG Subject: email engine sending emails while disabled ?!?! yes listers indeed that's exacty what happen ! And I don't believe in ghosts ! Yesterday I started the email engine with /opt/AREmail/emaild.sh start I got dozen of calls minutes later because this email engine was sending out emails. But when I had a look into the arusertool at AR System Email Mailbox Configuration for the Outgoing entry I could see it is disabled. So could anyone give a help/idea/information/suggestion on how this could had happend ? My env: ars server and email engine 6.00.01 patch 1454 SunOS 5.9 on sun4u DB: Sybase 12.5.3/EBF 12600 ESD#3 s. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Question: Mid-Tier 6.00.01 - Patch 1490 on win2003k
Hi All, I'm getting a strange error of ARNOTE 8914, which pops up as a blank dialogue box when I browse through my applicantion in IE. Please suggest what can be done on this. Thank Saurabh ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Getting ARNOTE 8914 pop up
Title: Getting ARNOTE 8914 pop up ** Hi All, I'm getting an arnote 8914 error on my IE when surfing the application. The midtier is 6:00:01 with patch 1490 on win2003. Please let me know what can be done to resolve this. Thanks Saurabh __20060125___This posting was submitted with HTML in it___
Re: Java api driver program help
** Theo, That seems to have cleared up that problem. Don't suppose you have icuuc28.dll that you could send (offline)to clear up the next issue? (so much for download, compile and run). Eric Roys Sr. Software Engineer Verizon Business Email: [EMAIL PROTECTED] CONFIDENTIALITY: The information contained in this message and any attachment may be proprietary, confidential, and privileged or subject to the work product doctrine and thus protected from disclosure. If the reader of this message is not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify me immediately by replying to this message and deleting it and all copies and backups thereof. Thank you. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Theo FondseSent: Friday, August 11, 2006 4:17 AMTo: arslist@ARSLIST.ORGSubject: Re: Java api driver program help ** Hi Eric! This is something I came across as well some time ago. To get it to work, simply comment out the following line in the getListEntryBlocks() method in the JavaDriver.java file: IARRowIterator ri = new RowIterator(); Add a new line below it: IARRowIterator ri = null; Your Java driver program should compile run afterwards. Best regards, Theo Fondse From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Eric RoysSent: 10 August 2006 18:05To: arslist@ARSLIST.ORGSubject: Java api driver program help Hello all, Im new to the java api (and java in general) and having issues compiling the driver program that came with ars 6.3 api. The following is the output generated during compile: F:\rem_java\JavaDriver.java:2267: cannot find symbol symbol : class RowIterator location: class JavaDriver IARRowIterator ri = new RowIterator(); ^ Note: Some input files use unchecked or unsafe operations. Note: Recompile with -Xlint:unchecked for details. 1 error Any suggestions would be appreciated. Eric Roys Sr. Software Engineer Verizon Business Email: [EMAIL PROTECTED] CONFIDENTIALITY: The information contained in this message and any attachment may be proprietary, confidential, and privileged or subject to the work product doctrine and thus protected from disclosure. If the reader of this message is not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify me immediately by replying to this message and deleting it and all copies and backups thereof. Thank you. __This e-mail has been scanned by Verizon Managed Email Content Service, using Skeptic technology powered by MessageLabs. For more information on Verizon Managed Email Content Service, visit http://www.verizonbusiness.com.This e-mail has been scanned by Verizon Managed Email Content Service, using Skeptic technology powered by MessageLabs. For more information on Verizon Managed Email Content Service, visit http://www.verizonbusiness.com.20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __ This e-mail has been scanned by Verizon Managed Email Content Service, using Skeptic technology powered by MessageLabs. For more information on Verizon Managed Email Content Service, visit http://www.verizonbusiness.com. __ __20060125___This posting was submitted with HTML in it___
Re: email engine sending emails while disabled ?!?!
indeed ! aleluia ! This is exactly what I did ! And still the email engine sent out email ! Any other idea ? s. Misi Mladoniczky wrote: Hi, If you disable the outgoing mailbox(es) and then restart the Email Engine (restart Service or kill the email daemon process), it should not send any emails. Best Regards - Misi, RRR AB, http://www.rrr.se maybe I was not clear enough. The problem is that I don't want my email engine to be stopped. I'd like to get incoming emails. Therefore I would also like not to disable sendmail. What I would like is not sending outgoing emails. That was working fine for months. The email engine was running and only the Outgoing emails was disabled. I was getting incoming emails and nothing was sent out. The other day I noticed that the email engine was down. I started it while the Outgoing was still disabled. I could check this through the User tool. However people got emails from my platform. So my question is how can this be ? Is anybody aware of such problem with the email engine ? Has anybody experience such a curiosity ? Is there soemthing else to check in some config file ? Thansk for your feedback anyway. Serouche McKenzie, James J C-E LCMC HQISEC/L3 wrote: ** Lars: Yes, an arsystem stop followed by an arsystem start should stop the email engine if it is truly disabled. You don't need to stop workflow, if the email engine is truly disabled. If you have access to a terminal or SSH session you can check if the engine is indeed down on a UNIX system. Just run ps -ef, pipe it (|) to a grep session looking for email and if you get no return then it is down. If you do get a answer back, that means that the process is running and needs to be stopped. If you are not a system admin, then get one to help you. If you are, you know what to do to stop it. I find that sometimes the admin tool will tell you one thing and your system another... James McKenzie From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Thursday, August 10, 2006 7:08 AM To: arslist@ARSLIST.ORG Subject: Re: email engine sending emails while disabled ?!?! ** arsystem stop/start should fix this. No need to disable wf, correct me if I'm wrong ... L ars -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of McKenzie, James J C-E LCMC HQISEC/L3 Sent: Thursday, August 10, 2006 3:56 PM To: arslist@ARSLIST.ORG Subject: Re: email engine sending emails while disabled ?!?! ** Serouche: You have to disable the workflow for the e-mail engine or it will definitely send out mail. You did not state which platform you are on, but I know of another method, under UNIX that will also stop mail from being sent and that is to disable or stop the sendmail process. James McKenzie -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Serouche Rahimpour Sent: Thursday, August 10, 2006 12:38 AM To: arslist@ARSLIST.ORG Subject: email engine sending emails while disabled ?!?! yes listers indeed that's exacty what happen ! And I don't believe in ghosts ! Yesterday I started the email engine with /opt/AREmail/emaild.sh start I got dozen of calls minutes later because this email engine was sending out emails. But when I had a look into the arusertool at AR System Email Mailbox Configuration for the Outgoing entry I could see it is disabled. So could anyone give a help/idea/information/suggestion on how this could had happend ? My env: ars server and email engine 6.00.01 patch 1454 SunOS 5.9 on sun4u DB: Sybase 12.5.3/EBF 12600 ESD#3 s. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: email engine sending emails while disabled ?!?!
** Is it possible that itisa funky cache thing.Maybe you should try enabling the mailbox, cycle the email engine, then disable the mailbox, and cycle the email engine again. I don't think it would hurt. Also, are you sure the e-mails going out are actaully going through that mailbox. Is it possible that they are actually going through a different outgoing mailbox? .ron On 8/11/06, Serouche Rahimpour [EMAIL PROTECTED] wrote: indeed !aleluia !This is exactly what I did !And still the email engine sent out email !Any other idea ? s.Misi Mladoniczky wrote:Hi,If you disable the outgoing mailbox(es) and then restart the Email Engine(restart Service or kill the email daemon process), it should not send any emails.Best Regards - Misi, RRR AB, http://www.rrr.semaybe I was not clear enough.The problem is that I don't want my email engine to be stopped. I'd like to get incoming emails. Therefore I would also like not todisable sendmail.What I would like is not sending outgoing emails.That was working fine for months. The email engine was running and only the Outgoing emails was disabled.I was getting incoming emails and nothing was sent out.The other day I noticed that the email engine was down.I started it while the Outgoing was still disabled. I could check this through the User tool.However people got emails from my platform.So my question is how can this be ?Is anybody aware of such problem with the email engine ?Has anybody experience such a curiosity ? Is there soemthing else to check in some config file ?Thansk for your feedback anyway.SeroucheMcKenzie, James J C-E LCMC HQISEC/L3 wrote: **Lars:Yes, an arsystem stop followed by an arsystem start should stop theemail engine if it is truly disabled.You don't need to stop workflow, if the email engine is truly disabled.If you have access to a terminal or SSH session you can check if theengine is indeed down on a UNIX system.Just run ps -ef, pipe it (|) to a grep session looking for email and if you get no return then itis down.If you do get a answer back, that means that the process isrunning and needs to be stopped.If you are not a system admin, then get one to help you.If you are, you know what to do to stop it.I find that sometimes the admin tool will tell you one thing and yoursystem another... James McKenzieFrom: Action Request System discussion list(ARSList)[mailto: arslist@ARSLIST.ORG] On Behalf Of[EMAIL PROTECTED]Sent: Thursday, August 10, 2006 7:08 AM To: arslist@ARSLIST.ORGSubject: Re: email engine sending emails while disabled ?!?!**arsystem stop/start should fix this. No need to disable wf, correct me if I'm wrong ...L ars-Original Message-From: Action Request System discussion list(ARSList)[mailto: arslist@ARSLIST.ORG]On Behalf Of McKenzie, James J C-E LCMCHQISEC/L3Sent: Thursday, August 10, 2006 3:56 PMTo: arslist@ARSLIST.ORGSubject: Re: email engine sending emails while disabled ?!?!** Serouche:You have to disable the workflow for the e-mail engine or itwill definitely send out mail.You did not state which platform you are on, but I know of another method, under UNIX that will also stop mail from being sentand that is to disable or stop the sendmail process.James McKenzie -Original Message-From: Action Request System discussion list(ARSList)[mailto:arslist@ARSLIST.ORG] On Behalf Of Serouche Rahimpour Sent: Thursday, August 10, 2006 12:38 AMTo: arslist@ARSLIST.ORGSubject: email engine sending emails while disabled ?!?! yes listers indeed that's exacty what happen !And I don't believe in ghosts !Yesterday I started the email engine with /opt/AREmail/emaild.sh start I got dozen of calls minutes laterbecause this email engine was sending out emails.But when I had a look into the arusertool at AR System Email Mailbox Configuration for the Outgoing entry I could see it is disabled.So could anyone give a help/idea/information/suggestion on howthis could had happend ? My env:ars server and email engine 6.00.01 patch 1454 SunOS 5.9 onsun4uDB: Sybase 12.5.3/EBF 12600 ESD#3 s.___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org__20060125___This posting was submittedwith HTML in it_20060125___This posting was submitted with HTML in it_20060125___This posting was submitted with HTMLin it__ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___
Page Field
Hi, We are using ARS 6.3 with IBM Websphere. I have a page holder field with 15 pages (don't ask me why so many). Well on the user tool the page field looks fine with tha tabs in multiple rows. But on the web (we use ie) it shows as one big line of tabs (going across the form) Any clue what should be done? Thanks Atul ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: email engine sending emails while disabled ?!?!
** from the aremail directory you type ./emaild.sh stop this will stop the email engine. armonitor shoud restart it, if not do: nohup ./emaild.sh start Thiswill recycle the cache. Also note that there is a setting in your emaildeamon.pproerites file that controls the caching interval. The defauls is 30 minutes com.remedy.arsys.emaildaemon.server.Interval=30 On 8/11/06, Carey Matthew Black [EMAIL PROTECTED] wrote: Serouche,Ok. While I hate this solution (workaround) it works.1) Do not trust the enable/disable flag. There are bugs in special version of the Email engine that makes that a questionable value.2) Change the SMTP server to an invalid value. The Email engine willtry to send it, but fail to and log an error. (Keep an eye on thatError log form.. the data will grow...) 3) Restart the Email engine.And while we are on the topic...I would create this dummy config and mark it as the Default andleave it disabled.This way you can alter the Mailbox (to your normal mailbox name) in the Email Messages form for individual message and let them be sent,but the Notification actions will pickup the Default mailbox andthose should not be sent.HTH.--Carey Matthew Black Remedy Skilled Professional (RSP)ARS = Action Request System(Remedy)Solution = People + Process + ToolsFast, Accurate, Cheap Pick two.Never ascribe to malice, that which can be explained by incompetence. On 8/11/06, Serouche Rahimpour [EMAIL PROTECTED] wrote: indeed ! aleluia ! This is exactly what I did ! And still the email engine sent out email ! Any other idea ? s.___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___
Re: Page Field
Atul, Make the page holder wider? Push some of the tabs into page holders on one or more of the outer page holder tabs? Invent a workflow way to scroll throw the tabs by hiding the tab on the left and unhidding the next tab on the right? (and the reverse direction too) The GUI of multiple rows of tabs (and how they work) is a very inconsistent thing in the computing universe. Browsers do the simple thing and show it as one row. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. Never ascribe to malice, that which can be explained by incompetence. On 8/11/06, Atul Vohra [EMAIL PROTECTED] wrote: Hi, We are using ARS 6.3 with IBM Websphere. I have a page holder field with 15 pages (don't ask me why so many). Well on the user tool the page field looks fine with tha tabs in multiple rows. But on the web (we use ie) it shows as one big line of tabs (going across the form) Any clue what should be done? Thanks Atul ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Home Page issues
Title: Home Page issues ** I have an overzealous coworker who messed up the 7.0 Home Page form and I'd like to restore it. However, being that he didn't warn me that he was going to do this, I don't have a new backup yet. I would appreciate it if someone could send me a definition file with the 7.0 Home Page in it. Thanks, Shawn Pierson 5444 Westheimer Rd Houston, TX 77056 (713)989-7226 The information in this e-mail, and any files transmitted with it, is intended for the exclusive use of the recipient(s) to which it is addressed and may contain confidential, proprietary or privileged information. If you are not an intended recipient, you have received this transmission in error and any use, review, dissemination, distribution, printing or copying of this information is strictly prohibited. If you have received this e-mail in error, please notify the sender immediately of the erroneous transmission by reply e-mail, immediately delete this e-mail and all electronic copies of it from your system and destroy any hard copies of it that you may have made. Thank you. __20060125___This posting was submitted with HTML in it___
Re: Question: Mid-Tier 6.00.01 - Patch 1490 on win2003k
Saurabh, Ref: ErrMsgsGuide-630.pdf Page: 221 says: Note 8914: Workflow logging active. This special message for logging appears when the request log type matches the current log. So I think you have User workflow logging turned on, or Mid-Tier logging turned on and this message is being shown. But I have never seen it before, so I find this described condition odd. Maybe it is a bug in that patch level showing the message when it should not? -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. Never ascribe to malice, that which can be explained by incompetence. On 8/11/06, Saurabh Batwe [EMAIL PROTECTED] wrote: Hi All, I'm getting a strange error of ARNOTE 8914, which pops up as a blank dialogue box when I browse through my applicantion in IE. Please suggest what can be done on this. Thank Saurabh ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Home Page issues
** Pierson, Shawn wrote: I have an overzealous coworker who messed up the 7.0 Home Page form and I'd like to restore it. However, being that he didn't warn me that he was going to do this, I don't have a new backup yet. I would appreciate it if someone could send me a definition file with the 7.0 Home Page in it. Thanks, Shawn Pierson Shawn Remedy provide a 'back up' of the Home Page for you in the installation directory. Look in the Samples directory, which is within the ARServer directory of the installation. If you are a Windows site then it will probably be found in the path: C:\Program Files\AR System\ARServer\Samples\en (presuming you want the English language version!) Look for a file named HomePage.def. Cheers, Ian Ian Trimnell, AR System Lead Developer (amongst other jobs), Specialist Support Information Team, Academic Administrative Computing Service Open University, MILTON KEYNES, UK Phone: 01908 653741 web: http://www.open.ac.uk/ __20060125___This posting was submitted with HTML in it___
Re: Gantt Chart
Tell them to test it.. until then you are going to use it. This might be what I will get as well.. I do like the charting.. Once I get up.. on V7 Completely I will compare.. functionality to flashboards.. On 8/10/06, L. J. Head [EMAIL PROTECTED] wrote: I'm working with a government agency on a project and building a change management type of system. They have requested to be able to display Gantt Chart type capability but not specifically integration with Project. I found 'elegantt' and installed it on my dev system and it works great to display the stuff I'm wanting to do. The problem is that the charting system that it uses (http://www.aditus.nu/jpgraph/) is out of country developed and I'm getting a bit of flack from IA on that. My question is this, is anyone in the DOD using elegantt? Are there other out of the box apps that perform similar functions? Windows 6.3 L. J. Head Software Engineer Remedy Approved Consultant ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Gantt Chart
Unfortunately not quite how it works in the DOD L. J. Head Software Engineer Remedy Approved Consultant -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi Sent: Friday, August 11, 2006 8:23 AM To: arslist@ARSLIST.ORG Subject: Re: Gantt Chart Tell them to test it.. until then you are going to use it. This might be what I will get as well.. I do like the charting.. Once I get up.. on V7 Completely I will compare.. functionality to flashboards.. On 8/10/06, L. J. Head [EMAIL PROTECTED] wrote: I'm working with a government agency on a project and building a change management type of system. They have requested to be able to display Gantt Chart type capability but not specifically integration with Project. I found 'elegantt' and installed it on my dev system and it works great to display the stuff I'm wanting to do. The problem is that the charting system that it uses (http://www.aditus.nu/jpgraph/) is out of country developed and I'm getting a bit of flack from IA on that. My question is this, is anyone in the DOD using elegantt? Are there other out of the box apps that perform similar functions? Windows 6.3 L. J. Head Software Engineer Remedy Approved Consultant __ _ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Trouble with using AR System .NET API version 1.2.1761.15495
Title: Trouble with using AR System .NET API version 1.2.1761.15495
**
Peter,
Qualifications in .NET API are SQL-like
and are of same format/grammar as that of AR System Advanced Query bar in User
Tool. One exception being User Tool handles qualifications expressed in terms
of Field screen labels, where as other typical API programs including the .NET
API work fool-proof way when qualifications are expressed in terms of field ids
or field DB names (not the display labels).
Following are 3 example qualifications:
1 = 2
SomeFieldName 3 AND 1
LIKE %David%
1 ($TIMESTAMP$ - (2
* 24 * 60 * 60))
Where 1 is a field id; SomeFieldName
is the DB name of a field. As you can see field id/names are single quoted,
string values are double quoted, the qualification can include computational
expressions (like 2 * 24), can use AR supported keywords (with the
syntax of $XXX$) and several conditions can be combined using AND/OR/NOT etc
operators to build more complex qualifications.
For comprehensive details on AR System
qualifications, please refer to AR System documentation.
Hope this helps.
Regards
Appajee
From: Action Request
System discussion list(ARSList) [mailto:arslist@arslist.org]
On Behalf Of Anthony K R
Sent: Thursday, August 10, 2006
11:42 PM
To: arslist@arslist.org
Subject: Re: Trouble with using AR
System .NET API version 1.2.1761.15495
Peter,
Refer .NET API help doc (it must be
there in the installation pack).
Here is the sample code snippet from
it;
[C#]
ARSystem.EntryListFieldList entryListFieldList = new ARSystem.EntryListFieldList();entryListFieldList.AddField(8, 50, );ARSystem.EntryListFieldValueList entryListFieldValues = server.GetListEntryWithFields(formName, 'Short Description' LIKE \A%\, entryListFieldList, 0, 0);foreach (ARSystem.EntryListFieldValue entry in entryListFieldValues){ Console.WriteLine(entry.EntryId.ToString()); foreach (uint field in entry.FieldValues.Fields) { Console.WriteLine(Field + field + : + entry.FieldValues[field]); }}
[_vbscript_]
Dim entryListFieldListSet entryListFieldList = CreateObject(ARSystem.EntryListFieldList)entryListFieldList.AddField 8, 50, Dim entryListFieldValuesSet entryListFieldValues = server.GetListEntryWithFields_3(formName, 'Short Description' LIKE A%, entryListFieldList, 0, 0)Dim entryFor Each entry in entryListFieldValues WScript.Echo entry.EntryId.ToString() Dim field For Each field In entry.FieldValues.Fields WScript.Echo Field CLng(field) : entry.FieldValues.Item(field) NextNext
Regards,
Anthony
From: Action
Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A.
Sent: Thursday, August 10, 2006
7:39 PM
To: arslist@ARSLIST.ORG
Subject: Re: Trouble with using AR
System .NET API version 1.2.1761.15495
**
We have been able to isolate the issue to
a parameter being passed to the function that retrieves the data from Remedy.
Once we established an object indicating all the fields we wanted returned,
everything worked as desired.
However, we are having trouble determining
how to qualify search criteria in the syntax of the .NET API (such as searching
for tickets where 'Status' = Assigned as an example.
Can you offer any sample code that
performs a search with qualification?
Thanks
Peter
Lammey
ESPN
MIT Technical Services Applications Management
860-766-4761
__20060125___This posting was submitted with HTML in it___
__20060125___This posting was submitted with HTML in it___
Re: Question: Menus not being used
MARS was the only tool that I know of that had this. I do not know if it made it into Developer Plus. Roger A. Nall OSSNMS Sr. Remedy Administrator/Developer T-Mobile USA Desk: 973-644-3963 Cell: 973-652-6723 FAX: 973-490-3296 sf49fanv AIM IM RogerNall Yahoo IM -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Friday, August 11, 2006 10:28 AM To: arslist@ARSLIST.ORG Subject: Question: Menus not being used Does anyone know a utility that can tell me which menus are not being used or should I say menus no longer associated with a form? Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Question: Menus not being used
ARSDoc tells you that...I think that ARInside does as well L. J. Head Software Engineer Remedy Approved Consultant -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Friday, August 11, 2006 8:28 AM To: arslist@ARSLIST.ORG Subject: Question: Menus not being used Does anyone know a utility that can tell me which menus are not being used or should I say menus no longer associated with a form? Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Question: Menus not being used
ARInside does.. look at the bottom of Menu '*' Menu is not attached to a character field and no Active Link Change Field Action sets the menu to a field On 8/11/06, L. J. Head [EMAIL PROTECTED] wrote: ARSDoc tells you that...I think that ARInside does as well L. J. Head Software Engineer Remedy Approved Consultant -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Friday, August 11, 2006 8:28 AM To: arslist@ARSLIST.ORG Subject: Question: Menus not being used Does anyone know a utility that can tell me which menus are not being used or should I say menus no longer associated with a form? Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Question: Menus not being used
** I've been playing with this query for a while:select cm.name from char_menu cmwhere cm.name not in (select fc.charMenu from field_char fc where fc.charMenu=cm.name )and cm.name not in (select sf.charMenu from actlink_set_char sf where sf.charMenu=cm.name)It tells any menu that cannot be found attached directly to or field and any menu that is not being dynamically attached to a field during an Active Link Change process. On 8/11/06, L. J. Head [EMAIL PROTECTED] wrote: ARSDoc tells you that...I think that ARInside does as wellL. J. HeadSoftware EngineerRemedy Approved Consultant-Original Message-From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of T. DeeSent: Friday, August 11, 2006 8:28 AMTo: arslist@ARSLIST.ORGSubject: Question: Menus not being used Does anyone know a utility that can tell me which menus are not being usedor should I say menus no longer associated with a form?Thanks! ___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org-- Frank CarusoSpecific Integration, Inc.Senior Remedy Engineer www.specificintegration.com703-376-1249 __20060125___This posting was submitted with HTML in it___
Re: Gantt Chart
Title: RE: Gantt Chart ** LJ: Patrick is a MSGT in the Air Force...I think they are a part of the DoD. I know what you are talking about as far as foreign produced software. It is a bear to get it approved. I think Project Remedies also has a Gant product. James McKenzie -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of L. J. Head Sent: Friday, August 11, 2006 7:27 AM To: arslist@ARSLIST.ORG Subject: Re: Gantt Chart Unfortunately not quite how it works in the DOD L. J. Head Software Engineer Remedy Approved Consultant -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Friday, August 11, 2006 8:23 AM To: arslist@ARSLIST.ORG Subject: Re: Gantt Chart Tell them to test it.. until then you are going to use it. This might be what I will get as well.. I do like the charting.. Once I get up.. on V7 Completely I will compare.. functionality to flashboards.. On 8/10/06, L. J. Head [EMAIL PROTECTED] wrote: I'm working with a government agency on a project and building a change management type of system. They have requested to be able to display Gantt Chart type capability but not specifically integration with Project. I found 'elegantt' and installed it on my dev system and it works great to display the stuff I'm wanting to do. The problem is that the charting system that it uses (http://www.aditus.nu/jpgraph/) is out of country developed and I'm getting a bit of flack from IA on that. My question is this, is anyone in the DOD using elegantt? Are there other out of the box apps that perform similar functions? Windows 6.3 L. J. Head Software Engineer Remedy Approved Consultant __ _ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___
Re: Gantt Chart
I was being a little facetious ... On 8/11/06, McKenzie, James J C-E LCMC HQISEC/L3 [EMAIL PROTECTED] wrote: ** LJ: Patrick is a MSGT in the Air Force...I think they are a part of the DoD. I know what you are talking about as far as foreign produced software. It is a bear to get it approved. I think Project Remedies also has a Gant product. James McKenzie -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Gantt Chart
You said that this might be the way you go?...I'm specifically looking for anyone that has the module in use so I can use them as a precedence as to why this module is ok...have you started this process at all? L. J. Head Software Engineer Remedy Approved Consultant -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi Sent: Friday, August 11, 2006 9:05 AM To: arslist@ARSLIST.ORG Subject: Re: Gantt Chart I was being a little facetious ... On 8/11/06, McKenzie, James J C-E LCMC HQISEC/L3 [EMAIL PROTECTED] wrote: ** LJ: Patrick is a MSGT in the Air Force...I think they are a part of the DoD. I know what you are talking about as far as foreign produced software. It is a bear to get it approved. I think Project Remedies also has a Gant product. James McKenzie -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Question: Mid-Tier 6.00.01 - Patch 1490 on win2003k
Title: RE: Question: Mid-Tier 6.00.01 - Patch 1490 on win2003k ** Thanks Carey. I'm working on this issue with BMC. They also don't know why this dialogue is coming up. Please let me know if you get any updates on this. Thanks Saurabh -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]On Behalf Of Carey Matthew Black Sent: Friday, August 11, 2006 9:14 AM To: arslist@ARSLIST.ORG Subject: Re: Question: Mid-Tier 6.00.01 - Patch 1490 on win2003k Saurabh, Ref: ErrMsgsGuide-630.pdf Page: 221 says: Note 8914: Workflow logging active. This special message for logging appears when the request log type matches the current log. So I think you have User workflow logging turned on, or Mid-Tier logging turned on and this message is being shown. But I have never seen it before, so I find this described condition odd. Maybe it is a bug in that patch level showing the message when it should not? -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. Never ascribe to malice, that which can be explained by incompetence. On 8/11/06, Saurabh Batwe [EMAIL PROTECTED] wrote: Hi All, I'm getting a strange error of ARNOTE 8914, which pops up as a blank dialogue box when I browse through my applicantion in IE. Please suggest what can be done on this. Thank Saurabh ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___
Re: Question: Menus not being used
THANK YOU VERY MUCH ! Enjoy the weekend. T. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi Sent: August 11, 2006 10:43 AM To: arslist@ARSLIST.ORG Subject: Re: Question: Menus not being used ARInside does.. look at the bottom of Menu '*' Menu is not attached to a character field and no Active Link Change Field Action sets the menu to a field On 8/11/06, L. J. Head [EMAIL PROTECTED] wrote: ARSDoc tells you that...I think that ARInside does as well L. J. Head Software Engineer Remedy Approved Consultant -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Friday, August 11, 2006 8:28 AM To: arslist@ARSLIST.ORG Subject: Question: Menus not being used Does anyone know a utility that can tell me which menus are not being used or should I say menus no longer associated with a form? Thanks! __ __ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __ _ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Signal 11 - a nightmare!!
** Dear Listers,I am back again for your help.Past one week, we have been receiving the below error on our server. This some times occur every two hours and sometimes every 10 minutes. For the past 3 days we did not see this error, but today this is happening almost every hour. I (and BMC Support) have analysed the SQL and API logs, but they were not of much help!__Fri Aug 11 15:47:09 2006 0 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20)Fri Aug 11 15:47:09 2006 11Fri Aug 11 15:48:05 2006 Dispatch : Cannot establish a network connection to the AR System server (arsapp01 (0) : RPC: Miscellaneous tli error - An event requires attentionNo message of desired type) ARERR - 90 Fri Aug 11 15:52:15 2006 0 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20)Fri Aug 11 15:52:15 2006 11Fri Aug 11 15:53:02 2006 Approve : Cannot establish a network connection to the AR System server (ARERR 90)Fri Aug 11 15:53:02 2006 Approve : arsapp01 (0) : RPC: Miscellaneous tli error - An event requires attentionNo message of desired typeFri Aug 11 15:53:05 2006 Dispatch : Cannot establish a network connection to the AR System server (arsapp01 (0) : RPC: Miscellaneous tli error - An event requires attentionNo message of desired type) ARERR - 90__We are on ARS 6.3, patch 17 on Oracle 9.2.0.6. (both App and DB are on the same very high-end machine). We had escalated this to Oracle also to check any thing on the DB level, but that is ruled out. BMC support is suggesting us to go to Patch 18, but we are a bit skeptical about this. We were earlier on Patch 16 and were getting this error and BMC asked us to upgrade to Patch 17 to fix this. Even after going to Patch 17, we continue to have this nightmare.Can any one help? I would be glad to provide more information if required.Thanks in advance,Balaji Wise people speak from experience. Wiser people, from Experience, do not speak. __20060125___This posting was submitted with HTML in it___
Re: Signal 11 - a nightmare!!
arserverd is dying. Turn on the api and filter logs on and find out what the last call was before each crash. This shoudl give an indication. Find the easiest way to get the last event is to set the logs to create a backup, then just view the *.bak log file after the server comes back up. This can be from simple little things like misused currency fields, corrupted form defs, etc. The key is to find where it is happening and correct it. Axton Grams On 8/11/06, Balaji Chandrashekar [EMAIL PROTECTED] wrote: ** Dear Listers, I am back again for your help. Past one week, we have been receiving the below error on our server. This some times occur every two hours and sometimes every 10 minutes. For the past 3 days we did not see this error, but today this is happening almost every hour. I (and BMC Support) have analysed the SQL and API logs, but they were not of much help! __ Fri Aug 11 15:47:09 2006 0 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Fri Aug 11 15:47:09 2006 11 Fri Aug 11 15:48:05 2006 Dispatch : Cannot establish a network connection to the AR System server (arsapp01 (0) : RPC: Miscellaneous tli error - An event requires attentionNo message of desired type) ARERR - 90 Fri Aug 11 15:52:15 2006 0 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Fri Aug 11 15:52:15 2006 11 Fri Aug 11 15:53:02 2006 Approve : Cannot establish a network connection to the AR System server (ARERR 90) Fri Aug 11 15:53:02 2006 Approve : arsapp01 (0) : RPC: Miscellaneous tli error - An event requires attentionNo message of desired type Fri Aug 11 15:53:05 2006 Dispatch : Cannot establish a network connection to the AR System server (arsapp01 (0) : RPC: Miscellaneous tli error - An event requires attentionNo message of desired type) ARERR - 90 __ We are on ARS 6.3, patch 17 on Oracle 9.2.0.6. (both App and DB are on the same very high-end machine). We had escalated this to Oracle also to check any thing on the DB level, but that is ruled out. BMC support is suggesting us to go to Patch 18, but we are a bit skeptical about this. We were earlier on Patch 16 and were getting this error and BMC asked us to upgrade to Patch 17 to fix this. Even after going to Patch 17, we continue to have this nightmare. Can any one help? I would be glad to provide more information if required. Thanks in advance, Balaji Wise people speak from experience. Wiser people, from Experience, do not speak. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Question: Menus not being used
The only thing that none of these methods will catch is an advanced set characteristics action. Be careful when deleting the menus, as you may inadertantly remove something that is indeed being used. Axton Grams On 8/11/06, Tyrone Dee [EMAIL PROTECTED] wrote: THANK YOU VERY MUCH ! Enjoy the weekend. T. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi Sent: August 11, 2006 10:43 AM To: arslist@ARSLIST.ORG Subject: Re: Question: Menus not being used ARInside does.. look at the bottom of Menu '*' Menu is not attached to a character field and no Active Link Change Field Action sets the menu to a field On 8/11/06, L. J. Head [EMAIL PROTECTED] wrote: ARSDoc tells you that...I think that ARInside does as well L. J. Head Software Engineer Remedy Approved Consultant -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Friday, August 11, 2006 8:28 AM To: arslist@ARSLIST.ORG Subject: Question: Menus not being used Does anyone know a utility that can tell me which menus are not being used or should I say menus no longer associated with a form? Thanks! __ __ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __ _ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Signal 11 - a nightmare!!
Also set the parameters for logging server events in the admin tool. When it crashes it should push an entry into the server event form. From this you should be able to look up the event code in one of the manuals. Sorry I forget exactly which manual. It may assist with additional information. In my past experiences I have found 1) Workflow can cause this. Maybe direct SQL calls to the database. 2) I have also seen a bad network card causing an interruption in network connection. 3) I had one client that had an issue with a process that was running on the database Oracle that was locking the process and causing this to happen on a hourly and nightly basis. I know this is kind of vague, just things I have experienced. Herb ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Signal 11 - a nightmare!!
Balaji, Are you using the Mid-Tier? I have stumbled into a condition for our dev server that could be what your seeing. Basically if an authenticated user (to the Mid-Tier) manages to re-authenticate in a strange way it can cause the ARS server to crash. The best way I can describe this would be something like the following (from what I have seen happen here.) 1) User logs in but home page fails to load completely. (unknown reason as to why.) 2) User refreshes browser and ends up at the Login page. 3) I see this my ARERR log: Thu Aug 10 16:16:03 2006 390620 : User is currently connected from another machine (ARERR 9084) Thu Aug 10 16:16:03 2006 Client already connected - username:LOGIN_NAME, client-type:Mid-tier, existing-IP:69ca2eeb5ef95374:132021a:107ddf0ccbb:-7f7f, new-IP:69ca2eeb5ef95374:132021a:107ddf0ccbb:-7f7e - Override is not allowed Thu Aug 10 16:16:03 2006 0 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Thu Aug 10 16:16:03 2006 11 Thu Aug 10 16:17:20 2006 Dispatch : Cannot establish a network connection to the AR System server (ARSERVER_NAME (0) : RPC: Miscellaneous tli error - An event requires attentionNo message of desired type) ARERR - 90 Thu Aug 10 16:18:20 2006 Dispatch : Cannot establish a network connection to the AR System server (ARSERVER_NAME (0) : RPC: Miscellaneous tli error - An event requires attentionNo message of desired type) ARERR - 90 Thu Aug 10 17:17:04 2006 390620 : User is currently connected from another machine (ARERR 9093) Thu Aug 10 17:17:04 2006 Client already connected - username:LOGIN_NAME, client-type:Mid-tier, existing-IP:69ca2eeb5ef95374:132021a:107ddf0ccbb:-7f7d, new-IP:69ca2eeb5ef95374:132021a:107ddf0ccbb:-7f7f - User has Override option Maybe you see this just prior to the snip of log you sent? Maybe you see something in the Mid-tier logs in the same timeline? So far I have yet to see this behaviour on our production server, and I have no idea why too. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. Never ascribe to malice, that which can be explained by incompetence. On 8/11/06, Balaji Chandrashekar [EMAIL PROTECTED] wrote: ** Dear Listers, I am back again for your help. Past one week, we have been receiving the below error on our server. This some times occur every two hours and sometimes every 10 minutes. For the past 3 days we did not see this error, but today this is happening almost every hour. I (and BMC Support) have analysed the SQL and API logs, but they were not of much help! __ Fri Aug 11 15:47:09 2006 0 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Fri Aug 11 15:47:09 2006 11 Fri Aug 11 15:48:05 2006 Dispatch : Cannot establish a network connection to the AR System server (arsapp01 (0) : RPC: Miscellaneous tli error - An event requires attentionNo message of desired type) ARERR - 90 Fri Aug 11 15:52:15 2006 0 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Fri Aug 11 15:52:15 2006 11 Fri Aug 11 15:53:02 2006 Approve : Cannot establish a network connection to the AR System server (ARERR 90) Fri Aug 11 15:53:02 2006 Approve : arsapp01 (0) : RPC: Miscellaneous tli error - An event requires attentionNo message of desired type Fri Aug 11 15:53:05 2006 Dispatch : Cannot establish a network connection to the AR System server (arsapp01 (0) : RPC: Miscellaneous tli error - An event requires attentionNo message of desired type) ARERR - 90 __ We are on ARS 6.3, patch 17 on Oracle 9.2.0.6. (both App and DB are on the same very high-end machine). We had escalated this to Oracle also to check any thing on the DB level, but that is ruled out. BMC support is suggesting us to go to Patch 18, but we are a bit skeptical about this. We were earlier on Patch 16 and were getting this error and BMC asked us to upgrade to Patch 17 to fix this. Even after going to Patch 17, we continue to have this nightmare. Can any one help? I would be glad to provide more information if required. Thanks in advance, Balaji ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Signal 11 - a nightmare!!
** Has anything changed within the start of this problem in the actual oracle instance the your AR Server is using? I vaguely remember I encountered the same problem earlier this year but it had something to Oracle and Archive_logging mode not being set correctly. I hope thishelps if any. -Original Message-From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]On Behalf Of Balaji ChandrashekarSent: Friday, August 11, 2006 12:03 PMTo: arslist@ARSLIST.ORGSubject: Signal 11 - a nightmare!!** Dear Listers,I am back again for your help.Past one week, we have been receiving the below error on our server. This some times occur every two hours and sometimes every 10 minutes. For the past 3 days we did not see this error, but today this is happening almost every hour. I (and BMC Support) have analysed the SQL and API logs, but they were not of much help!__Fri Aug 11 15:47:09 2006 0 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20)Fri Aug 11 15:47:09 2006 11Fri Aug 11 15:48:05 2006 Dispatch : Cannot establish a network connection to the AR System server (arsapp01 (0) : RPC: Miscellaneous tli error - An event requires attentionNo message of desired type) ARERR - 90 Fri Aug 11 15:52:15 2006 0 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20)Fri Aug 11 15:52:15 2006 11Fri Aug 11 15:53:02 2006 Approve : Cannot establish a network connection to the AR System server (ARERR 90)Fri Aug 11 15:53:02 2006 Approve : arsapp01 (0) : RPC: Miscellaneous tli error - An event requires attentionNo message of desired typeFri Aug 11 15:53:05 2006 Dispatch : Cannot establish a network connection to the AR System server (arsapp01 (0) : RPC: Miscellaneous tli error - An event requires attentionNo message of desired type) ARERR - 90__We are on ARS 6.3, patch 17 on Oracle 9.2.0.6. (both App and DB are on the same very high-end machine). We had escalated this to Oracle also to check any thing on the DB level, but that is ruled out. BMC support is suggesting us to go to Patch 18, but we are a bit skeptical about this. We were earlier on Patch 16 and were getting this error and BMC asked us to upgrade to Patch 17 to fix this. Even after going to Patch 17, we continue to have this nightmare.Can any one help? I would be glad to provide more information if required.Thanks in advance,BalajiWise people speak from experience.Wiser people, from Experience, do not speak. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: Signal 11 - a nightmare!!
Title: RE: Signal 11 - a nightmare!! ** Balaji: Operating system and version. Look at the arerror.log file to see what is causing this error. I doubt that this is an Oracle problem, but you never know. James McKenzie -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carey Matthew Black Sent: Friday, August 11, 2006 9:49 AM To: arslist@ARSLIST.ORG Subject: Re: Signal 11 - a nightmare!! Balaji, Are you using the Mid-Tier? I have stumbled into a condition for our dev server that could be what your seeing. Basically if an authenticated user (to the Mid-Tier) manages to re-authenticate in a strange way it can cause the ARS server to crash. The best way I can describe this would be something like the following (from what I have seen happen here.) 1) User logs in but home page fails to load completely. (unknown reason as to why.) 2) User refreshes browser and ends up at the Login page. 3) I see this my ARERR log: Thu Aug 10 16:16:03 2006 390620 : User is currently connected from another machine (ARERR 9084) Thu Aug 10 16:16:03 2006 Client already connected - username:LOGIN_NAME, client-type:Mid-tier, existing-IP:69ca2eeb5ef95374:132021a:107ddf0ccbb:-7f7f, new-IP:69ca2eeb5ef95374:132021a:107ddf0ccbb:-7f7e - Override is not allowed Thu Aug 10 16:16:03 2006 0 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Thu Aug 10 16:16:03 2006 11 Thu Aug 10 16:17:20 2006 Dispatch : Cannot establish a network connection to the AR System server (ARSERVER_NAME (0) : RPC: Miscellaneous tli error - An event requires attentionNo message of desired type) ARERR - 90 Thu Aug 10 16:18:20 2006 Dispatch : Cannot establish a network connection to the AR System server (ARSERVER_NAME (0) : RPC: Miscellaneous tli error - An event requires attentionNo message of desired type) ARERR - 90 Thu Aug 10 17:17:04 2006 390620 : User is currently connected from another machine (ARERR 9093) Thu Aug 10 17:17:04 2006 Client already connected - username:LOGIN_NAME, client-type:Mid-tier, existing-IP:69ca2eeb5ef95374:132021a:107ddf0ccbb:-7f7d, new-IP:69ca2eeb5ef95374:132021a:107ddf0ccbb:-7f7f - User has Override option Maybe you see this just prior to the snip of log you sent? Maybe you see something in the Mid-tier logs in the same timeline? So far I have yet to see this behaviour on our production server, and I have no idea why too. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. Never ascribe to malice, that which can be explained by incompetence. On 8/11/06, Balaji Chandrashekar [EMAIL PROTECTED] wrote: ** Dear Listers, I am back again for your help. Past one week, we have been receiving the below error on our server. This some times occur every two hours and sometimes every 10 minutes. For the past 3 days we did not see this error, but today this is happening almost every hour. I (and BMC Support) have analysed the SQL and API logs, but they were not of much help! __ Fri Aug 11 15:47:09 2006 0 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Fri Aug 11 15:47:09 2006 11 Fri Aug 11 15:48:05 2006 Dispatch : Cannot establish a network connection to the AR System server (arsapp01 (0) : RPC: Miscellaneous tli error - An event requires attentionNo message of desired type) ARERR - 90 Fri Aug 11 15:52:15 2006 0 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Fri Aug 11 15:52:15 2006 11 Fri Aug 11 15:53:02 2006 Approve : Cannot establish a network connection to the AR System server (ARERR 90) Fri Aug 11 15:53:02 2006 Approve : arsapp01 (0) : RPC: Miscellaneous tli error - An event requires attentionNo message of desired type Fri Aug 11 15:53:05 2006 Dispatch : Cannot establish a network connection to the AR System server (arsapp01 (0) : RPC: Miscellaneous tli error - An event requires attentionNo message of desired type) ARERR - 90 __ We are on ARS 6.3, patch 17 on Oracle 9.2.0.6. (both App and DB are on the same very high-end machine). We had escalated this to Oracle also to check any thing on the DB level, but that is ruled out. BMC support is suggesting us to go to Patch 18, but we are a bit skeptical about this. We were earlier on Patch 16 and were getting this error and BMC asked us to upgrade to Patch 17 to fix this. Even after going to Patch 17, we continue to have this nightmare. Can any one help? I would be glad to provide more information if required. Thanks in advance, Balaji ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Remedy vs Footprints
** We are currently using Remedy ARS (6.3 running on windows 2000) for our Helpdesk tracking system (7+ yrs - home grown) and have been asked to evaluate Footprints tracking system. Does anyone have any experience with Footprints, how does it compare to Remedy. (Good or bad) Thanks, Linda Blomberg Fermi National Accelerator Laboratory [EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___
Any success with ardisabled?
Hey folks - I'm about to upgrade from HD 5.5 to 5.6, and I'd like to save some time by using the 'ardisabled' utility to restore customizations to disabled workflow, but it doesn't work. I've searched the ARSList archives, and all I found were several other folks asking if anyone's gotten it to work, so I'm asking again: Has anyone gotten this seemingly useful utility to actually work? According to the doc, in prompt mode it's supposed to build a list of servers and ask me to select one. In fact, it prompts me for the server name, then reports A server name must be supplied in the control record (ARERR 150) Thanks, Ron Legters Tools Administrator Production Systems Services Univar USA Inc. 425.889.3952 Office 425.889.4111 Fax ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Error 623
Hey all, We are using Remedy 6.3 and have users authenticate to their Active Directory accounts and Windows domains by leaving the password fields in their User form blank. We have a user who cannot login to Remedy unless we supply a password into her password field in the User form. Everyong else logs in fine. Her A/D account appears perfectly normal on our system, so that doesn't appear to be the problem. When she tries to login when there's no password in her User profile, she gets Error 623: Authentication Failed. We had her change her password, and it's not working at all with Remedy, though she can login to other parts of our system with her A/D account with no problem. Has anybody experienced this before and found any causes? Thanks, Mark ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Error 623
Title: RE: Error 623 ** Does her user id contain ANYTHING other than alphanumeric characters? James McKenzie -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mark Lyndle Johnson Sent: Friday, August 11, 2006 12:04 PM To: arslist@ARSLIST.ORG Subject: Error 623 Hey all, We are using Remedy 6.3 and have users authenticate to their Active Directory accounts and Windows domains by leaving the password fields in their User form blank. We have a user who cannot login to Remedy unless we supply a password into her password field in the User form. Everyong else logs in fine. Her A/D account appears perfectly normal on our system, so that doesn't appear to be the problem. When she tries to login when there's no password in her User profile, she gets Error 623: Authentication Failed. We had her change her password, and it's not working at all with Remedy, though she can login to other parts of our system with her A/D account with no problem. Has anybody experienced this before and found any causes? Thanks, Mark ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___
Re: MidTier 6.3 Windows 2003 - RPC Procedure unavailable
Completely uninstall ServletExex and the mid-tier. Use the attached document to install ServletExec AS. Download the new version from the New Atlanta website. Install the mid-tier. When prompted for Select JSP Engine, select Other. It will not work unless you select other. I'm getting an error attaching the doc so I pasted it below. Hope it helps. Fixing Service Unavailable Error with Mid-Tier 6.3 Installation with ServletExec 5.6p06 on Windows 2003 with IIS 6.0. Categories: Administration MidTier Configuration ServletExec Windows2003 P R O B L E M --- - There have been a number of occurrences of IIS errors when running ServletExec ISAPI 5.6p06 with the Mid Tier 6.3 installation and IIS 6.0 on Windows 2003. To fix the problem, it may be necessary to install the ServletExec AS 5.0 before re-running the Mid-Tier installation. Some of the possible errors are as follows: Installation runs fine, but Service Unavailable message when resolving http://localhost Installation runs with error Servlet Exec configuration files were not found. Please refer to the installation guide for information on updating these manually. S O L U T I O N --- - First be sure to check that all permissions have been granted accordingly such that the guest Internet user and the Application Pool default user has read/write/execute permissions to the following directories. After making the changes, restart the IIS Admin service. 1. Default directory for scripts for IIS 6.0 normally c:\InetPub\Scripts 2. Installation directory for ServletExec AS normally c:\Program Files\New Atlanta\ ServletExec AS If your servername is TEST01, then your guest Internet User is typically IUSR_TEST01. Also, the Application Pool default user is typically NETWORK SERVICE. If your Windows Administrator has made changes, please see that person to figure whom these users are. If this doesnt resolve the issue, uninstall ServletExec 5.6 ISAP from the server. Then uninstall Remedy Mid-Tier from the server. Finally reboot the server. Download ServletExec AS for Windows from the New Atlanta website and install the application, using these instructions as a guide. 1. Click Next from Application Server Setup screen. 2. Choose Install a ServletExec AS Instance option. Click Next. 3. Read and Accept License Agreement. 4. Enter unique istance name for server. Default is fine. Write down for later step. 5. Choose Microsoft IIS or PWS on Setup Type screen. Click Next. 6. Install script will stop IIS Admin and dependent Services 7. Click Next and leave default port number unless instructed by Windows Admin 8. Confirm installation options and Click Next 9. Fill in password for Servlet Admin 10. Click Yes when asked Would you like to install ServletExec as a NT service? 11. Check log files in default c:\Program Files\New Atlanta\ServletExec AS\config\Install.log location, if necessary. After the installation, before restarting the IIS Service and/or rebooting, you need to manually add the appropriate permissions as described in the beginning of this document. Also, you will need to manually configure the ServletExec service to start automatically. Reboot. Now you have to configure the ServletExec AS engine. 1. Verify Servlet Exec is running (not necessary) http://localhost/servlet/TestServlet 2. Start the ServletExec Administration Console: http://localhost/servletexec/admin/login.jsp 3. Click License under General heading in left frame. 4. Type NJQL6-EFB-FQ5BD in License Key field. 5. Click manage under Web Applications heading in left frame. 6. Click Add Web Application button. 7. Fill in the following fields with similar values depending on your installation. Leave other default values. a. Application Name=ARSYSTEM b. L URL Context Path=/arsys/ c. Location=C:\Program Files\AR System\Mid-Tier There are .bat files that start and stop ServletExec located in your Servlet Instance subdirectory. Normally this is located in C:\Program Files\New Atlanta\ServletExec\se-Instance_Name\ subdirectory, where the Instance Name is the value you put in Step 4 when installing ServletExec. 1. Add Xms and Xmx parameters to the beginning of the Java command inthe StartServletExec.bat file like it is below: C:\j2sdk1.4.2_08\bin\java -Xms16m -Xmx256m classpath . Reboot. Now you can install the Mid-Tier product and everything should work as expected. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Authenticate an ARS user using a certificate stored on a smart card
Daniel, You may want to take a look at the Integrating BMC Remedy Action Request System with Single Sign-On (SSO) white paper that was updated for AR System 7.00.00. It also applies to other client-side login intercept technologies like smart cards or PKI. It is available on http://supportweb.remedy.com in the Documents section. David J. Easter Sr. Product Manager - BMC Software -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of CONDREA, Daniel Sent: Thursday, August 10, 2006 10:53 PM To: arslist@ARSLIST.ORG Subject: Authenticate an ARS user using a certificate stored on a smart card Hi All, Can anybody suggest a way to authenticate an ARS user using a certificate stored on a smart card? The end user can not authenticate with a username and a password. He/she can only authenticate using the certificate stored in the smartcard. Best regards, Daniel Condrea -- *DISCLAIMER* The information contained in this communication is confidential and may be legally privileged. It is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking action in reliance of the contents of this information is strictly prohibited and may be unlawful. Orange Romania S.A. is neither liable for the proper, complete transmission of the information contained in this communication nor any delay in its receipt. *END OF DISCLAIMER* ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Pushing values to the CTM:People Form
Hello everyone, I have recently created a vendor form which captures data out of Active Directory, using the ARDBC LDAP Plug-in. My next step is to take this data, and push it into the CTM:People Form. I have created the following Push Field Escalation: Push Value to: CTM:People Push Field if: $Request ID$ = 'Remedy Login ID' ($Request ID$ is my unique identifier which is mapped to userid) If No Requests Match: Create a New Request If Any Requests Match: Modify All Matching Requests I then proceed to map out the fields between my vendor form and the CTM:People Form. When the escalation runs, I receive no on screen errors, but in my log files I get Error while performing escalation action It is not very descriptive. I know I have scripted the escalation correctly because if I point it to a custom form rather than CTM:People, it populates no problem. I don't want to avoid the CTM:People form because every other workflow,form, etc in the system uses it. I'm also curious if people are populating their people table using a different method? Any guidance would be greatly appreciated. Thanks. Remedy AR System 7.x Win 2003 Server Oracle 10g ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Pushing values to the CTM:People Form
I know in 7 you have the ability to specify request_id's greater than 15 characters but I have not yet experienced it myself. Have you turned on filter logging to see what record it is matching at when it generates the error? If you find that it is erroring on the same record you may try pulling that record up in the user tool to see if you can find a problem with it. L. J. Head Software Engineer Remedy Approved Consultant -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mike Madole Sent: Friday, August 11, 2006 3:40 PM To: arslist@ARSLIST.ORG Subject: Pushing values to the CTM:People Form Hello everyone, I have recently created a vendor form which captures data out of Active Directory, using the ARDBC LDAP Plug-in. My next step is to take this data, and push it into the CTM:People Form. I have created the following Push Field Escalation: Push Value to: CTM:People Push Field if: $Request ID$ = 'Remedy Login ID' ($Request ID$ is my unique identifier which is mapped to userid) If No Requests Match: Create a New Request If Any Requests Match: Modify All Matching Requests I then proceed to map out the fields between my vendor form and the CTM:People Form. When the escalation runs, I receive no on screen errors, but in my log files I get Error while performing escalation action It is not very descriptive. I know I have scripted the escalation correctly because if I point it to a custom form rather than CTM:People, it populates no problem. I don't want to avoid the CTM:People form because every other workflow,form, etc in the system uses it. I'm also curious if people are populating their people table using a different method? Any guidance would be greatly appreciated. Thanks. Remedy AR System 7.x Win 2003 Server Oracle 10g ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Any success with ardisabled?
I've never tried ardisabled but what if you specify the server on the command line and let it prompt you for the rest. ardisabled [-c command] [-f filename] [-u user] [-p password] [-a authString] [-x server] [-t tcpPort] Something like: ardisabled -x myservername Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ron Legters Sent: Friday, August 11, 2006 2:06 PM To: arslist@ARSLIST.ORG Subject: Any success with ardisabled? Hey folks - I'm about to upgrade from HD 5.5 to 5.6, and I'd like to save some time by using the 'ardisabled' utility to restore customizations to disabled workflow, but it doesn't work. I've searched the ARSList archives, and all I found were several other folks asking if anyone's gotten it to work, so I'm asking again: Has anyone gotten this seemingly useful utility to actually work? According to the doc, in prompt mode it's supposed to build a list of servers and ask me to select one. In fact, it prompts me for the server name, then reports A server name must be supplied in the control record (ARERR 150) Thanks, Ron Legters Tools Administrator Production Systems Services Univar USA Inc. 425.889.3952 Office 425.889.4111 Fax ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
