date:20060818


have you tried 7.01 ? patched..

On 8/17/06, Chris Rom <[EMAIL PROTECTED]> wrote:

When people try to login remotely to my test server via Mid-Tier 7, they
get ARERR [9388]

That error is not even in the Remedy 7 Error Doc.

Also, they frequently get the following Tomcat/Java error:

type Exception report
message
description The server encountered an internal error () that prevented it
from fulfilling this request.
exception
javax.servlet.ServletException: Servlet execution threw an exception
root cause
java.lang.OutOfMemoryError
note The full stack trace of the root cause is available in the Apache
Tomcat/5.0.28 logs.

-
Windows 2003 SP1
Oracle 10g
ARS 7 ITSM 7.0
Mid-Tier 7.0
Java SDK 1.4.2_11
Tomcat 5.0.28

Has anyone seen this before ?

Chris

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Patrick Zandi

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Contract: Remedy Trainer, Spanish Speaking

2006-08-18 Thread james tobin

Hi List,

Please let me know if there is any body that has experience in Remedy
training and can speak Spanish and English.  We have a contract in Madrid/
Barcelona.

mailto: [EMAIL PROTECTED]

Much appreciated,
James

. . . . . . . .

James Tobin
Cubicegg
+44 (0) 870 720 1074 - office
+44 (0) 7952 145 127 - mobile

To learn more about Cubicegg please visit our website at
http://www.cubicegg.com

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Re: ADM: re. ahaha hehehe

2006-08-18 Thread Carl Reenus


No doubt, Warren...

"except certain exceptions of folks that are known to work within a 
particular organization that requires a disguise"


ahaha hehehe is a solid pen name!  Dan, how do you know he's not disguising 
himself for the reason I quoted above?


PS.  His email address (Audioslave) is a rock group...  Offensive?   I 
certainly hope not!





From: Warren Baltimore <[EMAIL PROTECTED]>
Reply-To: arslist@ARSLIST.ORG
To: arslist@ARSLIST.ORG
Subject: Re: ADM: re. ahaha hehehe
Date: Thu, 17 Aug 2006 20:21:37 -0700

Dan,

C'monwho cares what his/her name is.  Has this person posted something
that is unprofessional?  How about off topic?  I took a look, and as far as
I can tell, no.  Let's not get too uptight around hereplease?


On 8/17/06, [EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote:


** This person has identified himself as both Angelo and Ryan.

Has a name and an email address that are entirely unprofessional,
even if far from the most offensive I 've seen on the list.

Perhaps it is just me, but i have asked for a change, proper
identification
or I will remove ahaha hehehe [EMAIL PROTECTED] from the list.

One of my goals for the next year is to try and maintain some sort of
initial
order to things, so that when things drift, it isn't onto a rocky shore.

Showing enough respect to the list to identify yourself, seems a good
start.

 (except certain exceptions of folks that are known to work within a
particular
organization that requires a disguise, and a nose and wig won't do. i.e.
they
work for BMC and can't post to the list otherwise and I usually know about
them)


Yes, everyone probably has the good sense to not take these people
seriously,
but it is still an annoyance and makes it harder to police spammers.

. daniel
p.s. I think daniel and my originating address suffices in my case, but if
it doesn't let me know
and i will always include: List Founder in my signature
p.p.s. yes you can send a report automatically via email, knowing ARSystem
version, OS,
what you hvae installed and application will help to narrow down the
methods from a dozen
or more to an efficient one for your configuration


-Original Message-
*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] Behalf Of *ahaha hehehe
*Sent:* August 17, 2006 20:56
*To:* arslist@ARSLIST.ORG
*Subject:* send Remedy email notification for reports automatically

** Hi Guys,

Has anyone got an idea if it's possible for Remedy to send a report
automatically via email?

One of our users has requested a task status report be sent daily thru
email. Is there a procedure to do this?

Any help would be appreciated.

Thanks!

--
Yahoo! Messenger with Voice. Make PC-to-Phone 
Callsto 
the US (and 30+ countries) for 2¢/min or less.

__20060125___This posting was submitted with HTML in
it___

__20060125___This posting was submitted with HTML in
it___





--
Warren R. Baltimore II
Remedy Developer
UW Medicine IT Services
School of Medicine
University of Washington
Box 358220
1325 Fourth Ave, Suite 2000
Seattle, WA 98101

The opinions expressed in this e-mail are in no way those of the University
of Washington, or the State of Washington.  They are my own.

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"Native" Remedy client for Macintosh

2006-08-18 Thread L G Robinson


Hi Folks,

I have submitted the following Enhancement request to BMC/Remedy:

   RFE00010944

Want to get back into the Macintosh market? Here is a low/no cost
opportunity for BMC/Remedy to obtain a "native" Macintosh client...
check out:

   http://www.codeweavers.com/products/cxmac/

This software allows Intel Macintosh users to run Windows
applications, with no Windows OS or other complicated setup. The 5.1.2
Remedy client has already been tested and given a "Silver" rating.
This means that the software runs, but some bugs remain. If BMC/Remedy
could work with the developers of this software to iron out the
remaining issues, then Mac users would be able to run Remedy
applications! You get a whole new (old) platform back for very little
effort on your part.

See:

   http://www.codeweavers.com/compatibility/browse/name/?app_id=250

for the status of the Remedy 5.1.2 client.

If this makes sense to you, please consider endorsing this enhancement
request. It would get your Mac users back into Remedy, on their chosen
platform.

Hope this is helpful.
-lil-

Larry Robinson   [EMAIL PROTECTED]
Information Technology Division
NC State University  919-515-5432 Voice
Raleigh, NC  27695-7109  919-513-1893 FAX

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Re: Mid-Tier 7 - ARERR [9388]

2006-08-18 Thread Richard Crosby

There is an article from BMC support that references ARERR 9388
(KM-00025800):

ARERR 623 and 9388 when logging into Mid-Tier 7.0 as Demo. 

Categories Installation MidTier  

P R O B L E M


We are receiving ARERR 623 and ARERR 9388 when attempting to log in to
Mid-Tier 7.0 as Demo. We can log into the Config, Admin and User Tools
with no problem.


S O L U T I O N


Mid-Tier 7.0 now requires a password in the Admin Tool under File >
Server Information> Connection Settings. This would be the same password
that is in the Mid-Tier Configuration Tool on the AR Server setting page
for that specific server. If you access the AR Server settings, notice
the Admin Password - these 2 Passwords must match, and in Mid-Tier 7.0 a
null password is no longer acceptable. Please verify that both these
passwords match, then flush the cache, delete the browser cache and try
to log in to the Mid-Tier once more.



Also, you may need to increase the VM heap size (edit tomcat.sh) to at
least 256 MB or more if you continue to receive an out of memory error.
Check the Mid-tier 7 release notes as well.

HTH,
Richard

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Re: ADM: re. ahaha hehehe ADM:sigh

2006-08-18 Thread [EMAIL PROTECTED]

**



Warren,
 
I am not going to get any more uptight than I have been 
for the past 13 years.
Feels good to refer to a longish history these days, 
and so far no one on the list,
that I know of, can say that was before they were born, 
perhaps for the list's 20th anniversary.
 
Those 
that are unwilling to reveal who they are
immediately flagged by me as to be 
watched.
 
Not 
only as the list person, but personally and professionally.
 
Always 
remember and never forget, I have never banned anyone from posting to the 
list.
Some 
have not been able to understand this and thought they were, but it was their 
missinterpretation.
All I 
did was put them on moderation for a period of time so that I could read their 
posts before they went out.
They 
never even attempted to post until I told them I had already released their 
accounts.
 
 
Daniel
that 
annoying Admin guy, see you at  BMC UserWorld 2006
 
ps. 
the person has identified himself, explained what happened, and changed from 
ahaha hehehe and no need for an alias
 

  -Original Message-From: Action Request System 
  discussion list(ARSList) [mailto:[EMAIL PROTECTED]On Behalf Of 
  Warren BaltimoreSent: August 17, 2006 23:22To: 
  arslist@ARSLIST.ORGSubject: [Norton AntiSpam] Re: ADM: re. ahaha 
  hehehe** 
  Dan,
   
  C'monwho cares what his/her name is.  Has this person posted 
  something that is unprofessional?  How about off topic?  I took a 
  look, and as far as I can tell, no.  Let's not get too uptight around 
  hereplease? 
__20060125___This posting was submitted with HTML in it___

Re: ADM: re. ahaha hehehe

2006-08-18 Thread Reiser, John J

Maybe Dan is trying to "keep the camel's nose" out of the tent; "closing the 
barn door" before the horse gets out; keeping that [EMAIL PROTECTED]& cat in 
the bag. OK that last one was a stretch.

Remember we are a community and must consider what we post and it's affects on 
that community. Strange email subjects and addresses can get the list blocked 
by over zealous spam blockers. It happened to me when our email servers where 
tightened to reduce spam. A few messages got blocked and kicked of a total 
blocking of anything from the List which in turn got me booted and I had to 
re-subscribe.

There's no need for aliases unless you need anonymity. And John Smith works 
just as good as "imperial Remedy Guru of the Universe".

Yes, we don't want total censorship but courtesy and civility seem to be the 
norm for the List so a gentle nudge now and then seems appropriate.

In the words of Bill and Ted, "Be excellent to each other dudes" There now I've 
gone and done it, but good.

Flame On, I've got my asbestos suit on.

John J. Reiser
Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased by me 

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Carl Reenus
Sent: Friday, August 18, 2006 8:43 AM
To: arslist@ARSLIST.ORG
Subject: Re: ADM: re. ahaha hehehe

No doubt, Warren...

"except certain exceptions of folks that are known to work within a particular 
organization that requires a disguise"

ahaha hehehe is a solid pen name!  Dan, how do you know he's not disguising 
himself for the reason I quoted above?

PS.  His email address (Audioslave) is a rock group...  Offensive?   I 
certainly hope not!

>From: Warren Baltimore <[EMAIL PROTECTED]>
>Reply-To: arslist@ARSLIST.ORG
>To: arslist@ARSLIST.ORG
>Subject: Re: ADM: re. ahaha hehehe
>Date: Thu, 17 Aug 2006 20:21:37 -0700
>
>Dan,
>
>C'monwho cares what his/her name is.  Has this person posted 
>something that is unprofessional?  How about off topic?  I took a look, 
>and as far as I can tell, no.  Let's not get too uptight around hereplease?
>
>
>On 8/17/06, [EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote:
>>
>>** This person has identified himself as both Angelo and Ryan.
>>
>>Has a name and an email address that are entirely unprofessional, even 
>>if far from the most offensive I 've seen on the list.
>>
>>Perhaps it is just me, but i have asked for a change, proper 
>>identification or I will remove ahaha hehehe 
>>[EMAIL PROTECTED] from the list.
>>
>>One of my goals for the next year is to try and maintain some sort of 
>>initial order to things, so that when things drift, it isn't onto a 
>>rocky shore.
>>
>>Showing enough respect to the list to identify yourself, seems a good 
>>start.
>>
>>  (except certain exceptions of folks that are known to work within a 
>>particular organization that requires a disguise, and a nose and wig 
>>won't do. i.e.
>>they
>>work for BMC and can't post to the list otherwise and I usually know 
>>about
>>them)
>>
>>
>>Yes, everyone probably has the good sense to not take these people 
>>seriously, but it is still an annoyance and makes it harder to police 
>>spammers.
>>
>>. daniel
>>p.s. I think daniel and my originating address suffices in my case, 
>>but if it doesn't let me know and i will always include: List Founder 
>>in my signature p.p.s. yes you can send a report automatically via 
>>email, knowing ARSystem version, OS, what you hvae installed and 
>>application will help to narrow down the methods from a dozen or more 
>>to an efficient one for your configuration
>>
>>
>>-Original Message-
>>*From:* Action Request System discussion list(ARSList) [mailto:
>>[EMAIL PROTECTED] Behalf Of *ahaha hehehe
>>*Sent:* August 17, 2006 20:56
>>*To:* arslist@ARSLIST.ORG
>>*Subject:* send Remedy email notification for reports automatically
>>
>>** Hi Guys,
>>
>>Has anyone got an idea if it's possible for Remedy to send a report 
>>automatically via email?
>>
>>One of our users has requested a task status report be sent daily thru 
>>email. Is there a procedure to do this?
>>
>>Any help would be appreciated.
>>
>>Thanks!
>>
>>--
>>Yahoo! Messenger with Voice. Make PC-to-Phone 
>>Calls>ahoo.com/evt=39663/*http://voice.yahoo.com>to
>>the US (and 30+ countries) for 2¢/min or less.
>>__20060125___This posting was submitted with HTML 
>>in it___
>>
>>__20060125___This posting was submitted with HTML 
>>in it___
>>
>
>
>
>--
>Warren R. Baltimore II
>Remedy Developer
>UW Medicine IT Services
>School of Medicine
>University of Washington
>Box 358220
>1325 Fourth Ave, Suite 2000
>Seattle, WA 98101
>
>The opinions expressed in this e-mail are in no way those of

Re: BMCUserWorld ARS Developers Forum Session?

2006-08-18 Thread Richard Crosby

**








I would also be interested in a demo. Notifications and
escalations are the current the bane of my existence. Especially since ARS only
allows 1 thread for processing escalations. L


Richard

 






__20060125___This posting was submitted with HTML in it___

Problem with creating a form

2006-08-18 Thread Mark Bee

Hi,
This is my scenario:
I need to join two forms in such way:
select * from FormA
union all
select * from FormB

Since there is no way to do it through a join form so I use a
view form witch gets the data from a database view (executing above sql 
code) 

But the manual says that status history field is not suported on view 
forms.And that's just what I need.

Have you got any solution for me?

MarkB

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Re: automatically generate email with report included


Angelo,

I think it absolutely should be possible. I however have never found
the special handshake that would make it work. So let me quote a few
things from the Email docs (EmailEngine-630.pdf) and see if anyone can
help us get this to actually work. :)

Ref:  "Chapter 4—Outgoing email" page 120:
"
You can use the Field Values field or the Qualification field with
form to retrieve required data and substitute it in the email.
"

So it sound like there is a way to create a record in the "AR System
Email Messages" form that would let you Query for data and build the
"Field Values" for the outgoing email. (Which could be created by an
escalation to be sent at the "right time".)

"Figure 4-24" even shows a screenshot of how this should work, but it
does not work for me.

My guess is that my template is missing something. But I have yet to
decode the secret handshake.

Has anyone ever got this feature to work?
Any examples (preferably be based on the User or Group forms) that you
could share?

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
Never ascribe to malice, that which can be explained by incompetence.





On 8/17/06, Angelo Santos <[EMAIL PROTECTED]> wrote:

**
Hi Guys,

Has anyone got an idea if it's possible for Remedy to send a report
automatically via email?

One of our users has requested a task status report be sent daily thru
email. Is there a procedure to do this?

Any help would be appreciated.

Thanks!


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Re: ADM: re. ahaha hehehe

2006-08-18 Thread McKenzie, James J C-E LCMC HQISEC/L3

Title: RE: ADM: re. ahaha hehehe
**





Carl:


The email address can be considered offensive, but the individual is asking a basic administrator question.  Sounds like someone trolling for trouble or a brand new ARS administrator.  In either case, a more professional address would help.

James McKenzie 


-Original Message-
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Reenus
Sent: Friday, August 18, 2006 5:43 AM
To: arslist@ARSLIST.ORG
Subject: Re: ADM: re. ahaha hehehe


No doubt, Warren...


"except certain exceptions of folks that are known to work within a particular organization that requires a disguise"


ahaha hehehe is a solid pen name!  Dan, how do you know he's not disguising himself for the reason I quoted above?


PS.  His email address (Audioslave) is a rock group...  Offensive?   I 
certainly hope not!




>From: Warren Baltimore <[EMAIL PROTECTED]>
>Reply-To: arslist@ARSLIST.ORG
>To: arslist@ARSLIST.ORG
>Subject: Re: ADM: re. ahaha hehehe
>Date: Thu, 17 Aug 2006 20:21:37 -0700
>
>Dan,
>
>C'monwho cares what his/her name is.  Has this person posted 
>something that is unprofessional?  How about off topic?  I took a look, 
>and as far as I can tell, no.  Let's not get too uptight around hereplease?
>
>
>On 8/17/06, [EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote:
>>
>>** This person has identified himself as both Angelo and Ryan.
>>
>>Has a name and an email address that are entirely unprofessional, even 
>>if far from the most offensive I 've seen on the list.
>>
>>Perhaps it is just me, but i have asked for a change, proper 
>>identification or I will remove ahaha hehehe 
>>[EMAIL PROTECTED] from the list.
>>
>>One of my goals for the next year is to try and maintain some sort of 
>>initial order to things, so that when things drift, it isn't onto a 
>>rocky shore.
>>
>>Showing enough respect to the list to identify yourself, seems a good 
>>start.
>>
>>  (except certain exceptions of folks that are known to work within a 
>>particular organization that requires a disguise, and a nose and wig 
>>won't do. i.e.
>>they
>>work for BMC and can't post to the list otherwise and I usually know 
>>about
>>them)
>>
>>
>>Yes, everyone probably has the good sense to not take these people 
>>seriously, but it is still an annoyance and makes it harder to police 
>>spammers.
>>
>>. daniel
>>p.s. I think daniel and my originating address suffices in my case, 
>>but if it doesn't let me know and i will always include: List Founder 
>>in my signature p.p.s. yes you can send a report automatically via 
>>email, knowing ARSystem version, OS, what you hvae installed and 
>>application will help to narrow down the methods from a dozen or more 
>>to an efficient one for your configuration
>>
>>
>>-Original Message-
>>*From:* Action Request System discussion list(ARSList) [mailto:
>>[EMAIL PROTECTED] Behalf Of *ahaha hehehe
>>*Sent:* August 17, 2006 20:56
>>*To:* arslist@ARSLIST.ORG
>>*Subject:* send Remedy email notification for reports automatically
>>
>>** Hi Guys,
>>
>>Has anyone got an idea if it's possible for Remedy to send a report 
>>automatically via email?
>>
>>One of our users has requested a task status report be sent daily thru 
>>email. Is there a procedure to do this?
>>
>>Any help would be appreciated.
>>
>>Thanks!
>>
>>--
>>Yahoo! Messenger with Voice. Make PC-to-Phone 
>>Calls>ahoo.com/evt=39663/*http://voice.yahoo.com>to
>>the US (and 30+ countries) for 2¢/min or less.
>>__20060125___This posting was submitted with HTML 
>>in it___
>>
>>__20060125___This posting was submitted with HTML 
>>in it___
>>
>
>
>
>--
>Warren R. Baltimore II
>Remedy Developer
>UW Medicine IT Services
>School of Medicine
>University of Washington
>Box 358220
>1325 Fourth Ave, Suite 2000
>Seattle, WA 98101
>
>The opinions expressed in this e-mail are in no way those of the 
>University of Washington, or the State of Washington.  They are my own.
>
>___
> UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org


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Re: "Native" Remedy client for Macintosh

2006-08-18 Thread McKenzie, James J C-E LCMC HQISEC/L3

Title: RE: "Native" Remedy client for Macintosh
**





Larry:


If the improvements which are forthcoming to the Web Client, there will be no such thing as the Windows User Tool.  Also, there are many shops that have a significant investment in Power PC based Macs that this does nothing for them.  

BMC needs to support the KDE based browsers as well as the Gecko based browsers and all will be well in the Mac world (Safari is based on the KDE engine, Mozilla/Firefox on Gecko.)

James Mckenzie
 


-Original Message-
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of L G Robinson
Sent: Friday, August 18, 2006 6:13 AM
To: arslist@ARSLIST.ORG
Subject: "Native" Remedy client for Macintosh


Hi Folks,


I have submitted the following Enhancement request to BMC/Remedy:


    RFE00010944


Want to get back into the Macintosh market? Here is a low/no cost opportunity for BMC/Remedy to obtain a "native" Macintosh client...

check out:


    http://www.codeweavers.com/products/cxmac/


This software allows Intel Macintosh users to run Windows applications, with no Windows OS or other complicated setup. The 5.1.2 Remedy client has already been tested and given a "Silver" rating.

This means that the software runs, but some bugs remain. If BMC/Remedy could work with the developers of this software to iron out the remaining issues, then Mac users would be able to run Remedy applications! You get a whole new (old) platform back for very little effort on your part.

See:


    http://www.codeweavers.com/compatibility/browse/name/?app_id=250


for the status of the Remedy 5.1.2 client.


If this makes sense to you, please consider endorsing this enhancement request. It would get your Mac users back into Remedy, on their chosen platform.

Hope this is helpful.
-lil-


Larry Robinson   [EMAIL PROTECTED]
Information Technology Division
NC State University  919-515-5432 Voice
Raleigh, NC  27695-7109  919-513-1893 FAX


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Re: Running Remedy w/o Maintenance ?

2006-08-18 Thread McKenzie, James J C-E LCMC HQISEC/L3

Title: RE: Running Remedy w/o Maintenance ?
**





Candace:
 
There are shops out there still running ARS 3.2.1 on Oracle 7.  Why?  The upgrade to ARS 4 broke.  Thus they do not want to go through any more problems.  And yes, they are completely off of maintenance for ARS and Oracle.  They like it that way and will not move.  Additional functionality, that is why they have an in-house programmer that knows Remedy backwards and forwards.

 
And no, I don't want to work for one of these shops, but if the job is there, so am I.
 
James McKenzie
 





From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Candace DeCou
Sent: Thursday, August 17, 2006 4:17 PM
To: arslist@ARSLIST.ORG
Subject: Re: Running Remedy w/o Maintenance ?



** 


Yeah, you can do it, but it's not pretty.  In general, you end up stuck right where you are at, so any further enhancements are limited to the technology at hand.  You don't have cool access to the KB, but you can still get help from this list.  I have actually worked places that had been out of contract for over 2 or 3 years.  If you don't mind staying in a rut forever and the powers in charge are that cheap, then they deserve what they get and what they can and can't do with it.  Even with help from this list, the fact is that most of us move on to newer technologies and some of us just frankly forget what Versions 1.x, 2.x, 3.x were like, so even that becomes limited moving forward.  It is possible, however and there are places that do it.  

I don't want to work for any of them.


J


Candace


 


 





From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of L. J. Head
Sent: Thursday, August 17, 2006 7:28 AM
To: arslist@ARSLIST.ORG
Subject: Re: Running Remedy w/o Maintenance ?


 


It's not all of the retroactive support it's a 're-instatement' fee...which equates to about a years worth of support...so if in your scenario you went two years...it might save money...but it's certainly not 'the way to go' with a mission critical system

 


L. J. Head
Software Engineer
Remedy Approved Consultant 


 


 





From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ron Tavares
Sent: Thursday, August 17, 2006 8:11 AM
To: arslist@ARSLIST.ORG
Subject: Re: Running Remedy w/o Maintenance ?


** Two major concerns that I would have about not having support.
1)No access to patches or updates
2)If two years down the road you decide to pick up support again, you would have to pay support retroactive from the day you dropped it.  At least that is how I understand it. 

..ron


On 8/17/06, Kern, Robert SBA <[EMAIL PROTECTED]  > wrote: 


** 


Hello folks, 


just wondering is anyone of you is successfully running a Remedy Server/Application w/o support contract/maintenance ? 


Would that be possible at all ? 


From my point of view this is kind of risky -> not possible. For example if your NIC melt's or infrastructure changes may require a Remedy patch.

However, what do you think ? ...or is anyone running without a Remedy Support contract ? ...on a related note, as far as I know there are cheaper 3rd party support solutions as well, right ? 

 


Thanks, Robert 


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Re: ADM: re. ahaha hehehe

2006-08-18 Thread Scott Parrish

Title: RE: ADM: re. ahaha hehehe
**








I have to say that it amazes me that the
list Administrator cannot make a decision without it becoming the “topic
of the day.” If this were a technical discussion, I could understand all
of the interest, but dissecting Dan’s decision is purely a waste of list
space. He made a decision, let’s move on.

 



Scott Parrish

IT Prophets, LLC

(770) 653-5203

http://www.itprophets.com











From: Action Request
System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC
HQISEC/L3
Sent: Friday, August 18, 2006 8:31
AM
To: arslist@ARSLIST.ORG
Subject: Re: ADM: re. ahaha hehehe



 

Carl:


The email
address can be considered offensive, but the individual is asking a basic
administrator question.  Sounds like someone trolling for trouble or a
brand new ARS administrator.  In either case, a more professional address
would help.

James
McKenzie 

-Original
Message- 
From: Action Request System
discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]
On Behalf Of Carl Reenus 
Sent: Friday, August 18, 2006 5:43
AM 
To: arslist@ARSLIST.ORG

Subject: Re: ADM: re. ahaha hehehe


No doubt,
Warren...


"except
certain exceptions of folks that are known to work within a particular
organization that requires a disguise" 

ahaha
hehehe is a solid pen name!  Dan, how do you know he's not disguising
himself for the reason I quoted above? 

PS. 
His email address (Audioslave) is a rock group...  Offensive?  
I 
certainly hope not! 

 

>From:
Warren Baltimore <[EMAIL PROTECTED]> 
>Reply-To: arslist@ARSLIST.ORG

>To: arslist@ARSLIST.ORG

>Subject: Re: ADM: re. ahaha
hehehe 
>Date: Thu, 17 Aug 2006 20:21:37
-0700 
> 
>Dan, 
> 
>C'monwho cares what his/her
name is.  Has this person posted 
>something that is
unprofessional?  How about off topic?  I took a look, 
>and as far as I can tell,
no.  Let's not get too uptight around hereplease? 
> 
> 
>On 8/17/06,
[EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote: 
>> 
>>** This person has
identified himself as both Angelo and Ryan. 
>> 
>>Has a name and an email
address that are entirely unprofessional, even 
>>if far from the most
offensive I 've seen on the list. 
>> 
>>Perhaps it is just me, but
i have asked for a change, proper 
>>identification or I will
remove ahaha hehehe 
>>[EMAIL PROTECTED]
from the list. 
>> 
>>One of my goals for the
next year is to try and maintain some sort of 
>>initial order to things, so
that when things drift, it isn't onto a 
>>rocky shore. 
>> 
>>Showing enough respect to
the list to identify yourself, seems a good 
>>start. 
>> 
>>  (except certain
exceptions of folks that are known to work within a 
>>particular organization
that requires a disguise, and a nose and wig 
>>won't do. i.e.

>>they 
>>work for BMC and can't post
to the list otherwise and I usually know 
>>about 
>>them) 
>> 
>> 
>>Yes, everyone probably has
the good sense to not take these people 
>>seriously, but it is still
an annoyance and makes it harder to police 
>>spammers. 
>> 
>>. daniel 
>>p.s. I think daniel and my
originating address suffices in my case, 
>>but if it doesn't let me
know and i will always include: List Founder 
>>in my signature p.p.s. yes
you can send a report automatically via 
>>email, knowing ARSystem
version, OS, what you hvae installed and 
>>application will help to
narrow down the methods from a dozen or more 
>>to an efficient one for
your configuration 
>> 
>> 
>>-Original Message-

>>*From:* Action Request
System discussion list(ARSList) [mailto: 
>>[EMAIL PROTECTED]
Behalf Of *ahaha hehehe 
>>*Sent:* August 17, 2006
20:56 
>>*To:* arslist@ARSLIST.ORG

>>*Subject:* send Remedy
email notification for reports automatically 
>> 
>>** Hi Guys, 
>> 
>>Has anyone got an idea if
it's possible for Remedy to send a report 
>>automatically via email?

>> 
>>One of our users has
requested a task status report be sent daily thru 
>>email. Is there a procedure
to do this? 
>> 
>>Any help would be
appreciated. 
>> 
>>Thanks! 
>> 
>>--

>>Yahoo! Messenger with
Voice. Make PC-to-Phone 
>>Calls>ahoo.com/evt=39663/*http://voice.yahoo.com>to

>>the US (and 30+
countries) for 2¢/min or less. 
>>__20060125___This
posting was submitted with HTML 
>>in it___ 
>> 
>>__20060125___This
posting was submitted with HTML 
>>in it___ 
>> 
> 
> 
> 
>-- 
>Warren R. Baltimore II

>Remedy Developer 
>UW Medicine IT Services

>School of Medicine

>University of Washington

>Box 358220 
>1325 Fourth Ave, Suite 2000

>Seattle, WA 98101

> 
>The opinions expressed in this
e-mail are in no way those of the 
>University of Washington, or
the State of Washington.  They are my own. 
> 
>___

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ARSlist Archives at http://www.wwrug.org


_

License migration

2006-08-18 Thread Rusconi, Ignacio (I.)

Title: License migration
**






    Im going on a migration of a production server.


    Question refer specifically to license migration.

    Does anybody got a manual, tutorial for the migration of the license


Thanks


- Sql server 2000 

- Remedy  5.01




__20060125___This posting was submitted with HTML in it___

Re: automatically generate email with report included

2006-08-18 Thread [EMAIL PROTECTED]

My first question is: is this the right solution?

Would generating the report, putting it somewhere it can be retrieved
and emailing the location/URL or ARSystem entry/attachment be better?

Unless you know for sure it is a small report, and/or zip it,
a simple notification of where it is seems prudent.

... Daniel

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Carey Matthew Black
Sent: August 18, 2006 09:24
To: arslist@ARSLIST.ORG
Subject: Re: automatically generate email with report included

Angelo,

I think it absolutely should be possible. I however have never found
the special handshake that would make it work. So let me quote a few
things from the Email docs (EmailEngine-630.pdf) and see if anyone can
help us get this to actually work. :)

Ref:  "Chapter 4—Outgoing email" page 120:
"
You can use the Field Values field or the Qualification field with
form to retrieve required data and substitute it in the email.
"

So it sound like there is a way to create a record in the "AR System
Email Messages" form that would let you Query for data and build the
"Field Values" for the outgoing email. (Which could be created by an
escalation to be sent at the "right time".)

"Figure 4-24" even shows a screenshot of how this should work, but it
does not work for me.

My guess is that my template is missing something. But I have yet to
decode the secret handshake.

Has anyone ever got this feature to work?
Any examples (preferably be based on the User or Group forms) that you
could share?

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
Never ascribe to malice, that which can be explained by incompetence.

On 8/17/06, Angelo Santos <[EMAIL PROTECTED]> wrote:
> **
> Hi Guys,
>
> Has anyone got an idea if it's possible for Remedy to send a report
> automatically via email?
>
> One of our users has requested a task status report be sent daily thru
> email. Is there a procedure to do this?
>
> Any help would be appreciated.
>
> Thanks!

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Hide attachment pool file name

2006-08-18 Thread Meenakshi

i All,

I am having a attachment pool with 10 attachment fields. For some cases
i want to show only 4 attachment fields and for some other cases  only
2. At this time i want to hide other attachment fields. Can you please
let me know how can we do that through active link to hide only the
attachment fields? if any other possible ways also welcome.

Thanks,
Meenakshinathan

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Re: automatically generate email with report included

Dan,

I would think that when a report would be useful to many people that
you approach might be the better path. But if the report is a list of
tickets that the individual needs to do something with or a list
of tasks that they need to complete today... or a report of updates to
records they own that were made by users other than themselves...
etc... then publishing the content at some URL and trying to deal with
the security involved would likely be problematic at best.

But for what it is worth, the Email might have Mid-Tier URL's to the
tickets, tasks, records of interest too.  :)

However, the question still stands...

Has anyone ever used the Email Engine to send an outbound email with
content based on a Search? ( Like the docs suggest can be done)

P.S. If the v6 mid-Tier had real reporting features then maybe just a
count and a link to a Mid-Tier form so the user can push the button to
get the report would be fine too.

P.S.S. V7 Mid-Tier appears to have closed (most/all of?) the gap for
Web based Remedy reports, but those are "simple" formats too. If you
want something like "Crystal Reports" then there are other headaches
too.  So I am just shooting for HTML table'ish formats maybe with
links embedded. :) I know I must be asking for to much.

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
Never ascribe to malice, that which can be explained by incompetence.

On 8/18/06, [EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote:

My first question is: is this the right solution?

Would generating the report, putting it somewhere it can be retrieved
and emailing the location/URL or ARSystem entry/attachment be better?

Unless you know for sure it is a small report, and/or zip it,
a simple notification of where it is seems prudent.

... Daniel

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Carey Matthew Black
Sent: August 18, 2006 09:24
To: arslist@ARSLIST.ORG
Subject: Re: automatically generate email with report included

Angelo,

I think it absolutely should be possible. I however have never found
the special handshake that would make it work. So let me quote a few
things from the Email docs (EmailEngine-630.pdf) and see if anyone can
help us get this to actually work. :)

Ref:  "Chapter 4—Outgoing email" page 120:
"
You can use the Field Values field or the Qualification field with
form to retrieve required data and substitute it in the email.
"

So it sound like there is a way to create a record in the "AR System
Email Messages" form that would let you Query for data and build the
"Field Values" for the outgoing email. (Which could be created by an
escalation to be sent at the "right time".)

"Figure 4-24" even shows a screenshot of how this should work, but it
does not work for me.

My guess is that my template is missing something. But I have yet to
decode the secret handshake.

Has anyone ever got this feature to work?
Any examples (preferably be based on the User or Group forms) that you
could share?

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
Never ascribe to malice, that which can be explained by incompetence.

On 8/17/06, Angelo Santos <[EMAIL PROTECTED]> wrote:
> **
> Hi Guys,
>
> Has anyone got an idea if it's possible for Remedy to send a report
> automatically via email?
>
> One of our users has requested a task status report be sent daily thru
> email. Is there a procedure to do this?
>
> Any help would be appreciated.
>
> Thanks!

___
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Migrator 7.02 02 Patch #


To ALL,
I am working now with the testing of the Patch 002 or Migrator 7  or
Migrator 7.02 version..
It is looking Real promising.. it is doing the migrations I needed and
independant Field's better.. and Defaults also are a little
different..
This might be the ARS 5.12 ~~> 7.0   Solution.. it is looking Pretty Clean..

-  Migrator Folks better check it out

Patrick Zandi

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Re: automatically generate email with report included

2006-08-18 Thread Herb Partlow

Dan
Yes it is possible. Several years ago, a director I worked
for wanted reports every Monday morning. I designed it so
she would get them. I will go back thru the old code I have
written and see if I archived it Please send an email
to the email address below. If I get lucky and find it
I will send what I find to you. Sorry I can't be more help
right now.

Herb  
[EMAIL PROTECTED]

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
Sent: Friday, August 18, 2006 7:23 AM
To: arslist@ARSLIST.ORG
Subject: Re: automatically generate email with report included

Dan,

I would think that when a report would be useful to many people that
you approach might be the better path. But if the report is a list of
tickets that the individual needs to do something with or a list
of tasks that they need to complete today... or a report of updates to
records they own that were made by users other than themselves...
etc... then publishing the content at some URL and trying to deal with
the security involved would likely be problematic at best.

But for what it is worth, the Email might have Mid-Tier URL's to the
tickets, tasks, records of interest too.  :)

However, the question still stands...

Has anyone ever used the Email Engine to send an outbound email with
content based on a Search? ( Like the docs suggest can be done)

P.S. If the v6 mid-Tier had real reporting features then maybe just a
count and a link to a Mid-Tier form so the user can push the button to
get the report would be fine too.

P.S.S. V7 Mid-Tier appears to have closed (most/all of?) the gap for
Web based Remedy reports, but those are "simple" formats too. If you
want something like "Crystal Reports" then there are other headaches
too.  So I am just shooting for HTML table'ish formats maybe with
links embedded. :) I know I must be asking for to much.

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
Never ascribe to malice, that which can be explained by incompetence.

On 8/18/06, [EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote:
> My first question is: is this the right solution?
>
> Would generating the report, putting it somewhere it can be retrieved
> and emailing the location/URL or ARSystem entry/attachment be better?
>
>
> Unless you know for sure it is a small report, and/or zip it,
> a simple notification of where it is seems prudent.
>
>
> ... Daniel
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] Behalf Of Carey Matthew Black
> Sent: August 18, 2006 09:24
> To: arslist@ARSLIST.ORG
> Subject: Re: automatically generate email with report included
>
>
> Angelo,
>
> I think it absolutely should be possible. I however have never found
> the special handshake that would make it work. So let me quote a few
> things from the Email docs (EmailEngine-630.pdf) and see if anyone can
> help us get this to actually work. :)
>
> Ref:  "Chapter 4-Outgoing email" page 120:
> "
> You can use the Field Values field or the Qualification field with
> form to retrieve required data and substitute it in the email.
> "
>
> So it sound like there is a way to create a record in the "AR System
> Email Messages" form that would let you Query for data and build the
> "Field Values" for the outgoing email. (Which could be created by an
> escalation to be sent at the "right time".)
>
> "Figure 4-24" even shows a screenshot of how this should work, but it
> does not work for me.
>
> My guess is that my template is missing something. But I have yet to
> decode the secret handshake.
>
> Has anyone ever got this feature to work?
> Any examples (preferably be based on the User or Group forms) that you
> could share?
>
> --
> Carey Matthew Black
> Remedy Skilled Professional (RSP)
> ARS = Action Request System(Remedy)
>
> Solution = People + Process + Tools
> Fast, Accurate, Cheap Pick two.
> Never ascribe to malice, that which can be explained by incompetence.
>
>
>
>
>
> On 8/17/06, Angelo Santos <[EMAIL PROTECTED]> wrote:
> > **
> > Hi Guys,
> >
> > Has anyone got an idea if it's possible for Remedy to send a report
> > automatically via email?
> >
> > One of our users has requested a task status report be sent daily
thru
> > email. Is there a procedure to do this?
> >
> > Any help would be appreciated.
> >
> > Thanks!
>
>

> ___
> UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
>
>

___
> UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
>

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Re: automatically generate email with report included

2006-08-18 Thread Clary, Bill

Angelo;
  Yes I do it right now for "small" reports to my boss, below is a high
level list of steps to do it. I am using UNIX running ARS 6.3

1. Make a form "just" for running auto reports, make an entry for each
report.
2. Decide if your report needs Dynamic parameters.
3. If Yes then make entries in fields for the report at run time.
4. Use Escalation on Form to run report entry.
5. Using a Filter do a Run Process that does a "runmacro" command that
makes the report and saves to a file on the server.
6. Now run a Filter that uses the "PERFORM-ACTION-ADD-ATTACHMENT"
process to add the report to the record in the form.
7. Now run a filter to Notify as e-mail and add the attachment to the
e-mail.

  There you have it, you have automatically run a report and sent it out
as an attachment.

Bill Clary
Remedy Developer, Tech Solutions
FTS | Customer Support Center




"Angelo Santos" <[EMAIL PROTECTED]> wrote in message
news:<[EMAIL PROTECTED]>...
> Hi Guys,
>
>   Has anyone got an idea if it's possible for Remedy to send a report
automatically via email?
>
>   One of our users has requested a task status report be sent daily
thru email. Is there a procedure to do this?
>
>   Any help would be appreciated.
>
>   Thanks!
> 
>   
> -
> Do you Yahoo!?
>  Next-gen email? Have it all with the  all-new Yahoo! Mail Beta.

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Re: automatically generate email with report included

2006-08-18 Thread Thomas Bean

**



I have set up several automated reports that are generated 
from ARS on a nightly and/or weekly basis, using a series of (disconnected) 
escalations.  The general process is as follows:
 
Escalation 1:  Using a Run Process command, creates 
a csv export using a server-side macro (via runmacro.exe) that exports 
to a CSV, or using a command-line call to a DTS package in MS-SQL 
that creates a CSV or XLS file.
 
Escalation 2:  Uses the "PERFORM-ACTION-ADD-ATTACHMENT" 
command in a Run Process to attach the file (stored on the server file system) 
to an attachment field in a Remedy form.
 
Escalation 3:  Uses a Notify action to send an e-mail 
notification including the attachment field.
 
I space the escalations about 15 minutes apart just to be 
certain of the workflow order in the Run Process actions.  This isn't 
exactly the process that Carey described from the Email docs, but it seems to 
work very well in any case.
 
HTH,
 
Thomas
 

  - Original Message - 
  From: 
  Carey Matthew 
  Black 
  Newsgroups: 
  gmane.comp.crm.arsystem.general
  Sent: Friday, August 18, 2006 09:23
  Subject: Re: automatically generate email 
  with report included
  Dan,I would think that when a report would be useful to 
  many people thatyou approach might be the better path. But if the report 
  is a list oftickets that the individual needs to do something with or 
  a listof tasks that they need to complete today... or a report of updates 
  torecords they own that were made by users other than 
  themselves...etc... then publishing the content at some URL and trying to 
  deal withthe security involved would likely be problematic at 
  best.But for what it is worth, the Email might have Mid-Tier URL's to 
  thetickets, tasks, records of interest too.  :)However, 
  the question still stands...Has anyone ever used the Email Engine to 
  send an outbound email withcontent based on a Search? ( Like the docs 
  suggest can be done)P.S. If the v6 mid-Tier had real reporting 
  features then maybe just acount and a link to a Mid-Tier form so the user 
  can push the button toget the report would be fine too.P.S.S. V7 
  Mid-Tier appears to have closed (most/all of?) the gap forWeb based Remedy 
  reports, but those are "simple" formats too. If youwant something like 
  "Crystal Reports" then there are other headachestoo.  So I am just 
  shooting for HTML table'ish formats maybe withlinks embedded. :) I know I 
  must be asking for to much.-- Carey Matthew BlackRemedy 
  Skilled Professional (RSP)ARS = Action Request 
  System(Remedy)Solution = People + Process + ToolsFast, Accurate, 
  Cheap Pick two.Never ascribe to malice, that which can be explained by 
  incompetence.On 8/18/06, [EMAIL PROTECTED] <[EMAIL PROTECTED]> 
  wrote:> My first question is: is this the right 
  solution?>> Would generating the report, putting it somewhere it 
  can be retrieved> and emailing the location/URL or ARSystem 
  entry/attachment be better?>>> Unless you know for sure 
  it is a small report, and/or zip it,> a simple notification of where it 
  is seems prudent.>>> ... Daniel>>> 
  -Original Message-> From: Action Request System discussion 
  list(ARSList)> [mailto:[EMAIL PROTECTED] Behalf Of Carey Matthew 
  Black> Sent: August 18, 2006 09:24> To: arslist@ARSLIST.ORG> Subject: Re: 
  automatically generate email with report included>>> 
  Angelo,>> I think it absolutely should be possible. I however 
  have never found> the special handshake that would make it work. So let 
  me quote a few> things from the Email docs (EmailEngine-630.pdf) and 
  see if anyone can> help us get this to actually work. 
  :)>> Ref:  "Chapter 4—Outgoing email" page 120:> 
  "> You can use the Field Values field or the Qualification field 
  with> form to retrieve required data and substitute it in the 
  email.> ">> So it sound like there is a way to create a 
  record in the "AR System> Email Messages" form that would let you Query 
  for data and build the> "Field Values" for the outgoing email. (Which 
  could be created by an> escalation to be sent at the "right 
  time".)>> "Figure 4-24" even shows a screenshot of how this 
  should work, but it> does not work for me.>> My guess is 
  that my template is missing something. But I have yet to> decode the 
  secret handshake.>> Has anyone ever got this feature to 
  work?> Any examples (preferably be based on the User or Group forms) 
  that you> could share?>> --> Carey Matthew 
  Black> Remedy Skilled Professional (RSP)> ARS = Action Request 
  System(Remedy)>> Solution = People + Process + Tools> 
  Fast, Accurate, Cheap Pick two.> Never ascribe to malice, that 
  which can be explained by 
  incompetence.>> On 8/17/06, 
  Angelo Santos <[EMAIL PROTECTED]> 
  wrote:> > **> > Hi Guys,> >> > Has 
  anyone got an idea if it's possible for Remedy to send a report> > 
  automatically via email?> >> > One of our users has 
  requested a task status report be sent dail

Re: Problem with creating a form


Mark,

If your going down to the DB level anyways...

Look at the T and H tables for the forms your interested in. (Or maybe
the Views that Remedy creates if they include the Status History stuff
too.)

If your view joins 2 T and 2H tables into one view then I think you
should be able to expose the Status History values as fields instead
of the normal "Status History" construct.

Maybe that will solve your issue?

If you do not know how to find the right T,H tables just ask. :)

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
Never ascribe to malice, that which can be explained by incompetence.



On 8/18/06, Mark Bee <[EMAIL PROTECTED]> wrote:

Hi,
This is my scenario:
I need to join two forms in such way:
select * from FormA
union all
select * from FormB

Since there is no way to do it through a join form so I use a
view form witch gets the data from a database view (executing above sql
code)

But the manual says that status history field is not suported on view
forms.And that's just what I need.

Have you got any solution for me?

MarkB


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Question: Flashboard Variable Error

2006-08-18 Thread T. Dee

Using ars 6.00.01 patch 1394 running on windows 2000,sql 2000. using remedy 
admin 6.00.01 rel April 21 2004.

I am creating a Flashboard variable with 8 qualification items - when I try 
to add one more qualification to the string I get an error that consists of 
a red X and no other info. I am told the save failed after clicking on OK. 

I have tried changing the variables in the string and it seems to be the 
number of variables rather than the string itself.

Suggestions?

THANKS!

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ITSM Implementation Workshop

2006-08-18 Thread Jarl Grøneng


I did register for this course, but it was canceled by Remedy  because
I does not have 7.x admin course 1 and 2!

It quite fun if you read the Course Objectives:

Manage access control and AR System licenses.
Perform common administrative tasks using the BMC Remedy AR System
Administration Console.
Create AR System objects using BMC Remedy Administrator.
Import and export AR System server objects and data.
Build AR System forms, fields, and menus to meet business data requirements.
Build AR System active links that automate system responses to user actions.
Build AR System filters that enforce business rules.
Build time-based escalations.
Package AR System forms into a local application.
Create a deployable application.
Manage log files.
Customize an application for the web.
Perform basic server administration tasks.

--
Jarl

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Re: ITSM Implementation Workshop

2006-08-18 Thread Sanford, Claire

What about anything on that list CAN'T you do???That looks like admin 101 

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Jarl Grøneng
Sent: Friday, August 18, 2006 10:20 AM
To: arslist@ARSLIST.ORG
Subject: ITSM Implementation Workshop

I did register for this course, but it was canceled by Remedy  because
I does not have 7.x admin course 1 and 2!

It quite fun if you read the Course Objectives:

Manage access control and AR System licenses.
Perform common administrative tasks using the BMC Remedy AR System
Administration Console.
Create AR System objects using BMC Remedy Administrator.
Import and export AR System server objects and data.
Build AR System forms, fields, and menus to meet business data requirements.
Build AR System active links that automate system responses to user actions.
Build AR System filters that enforce business rules.
Build time-based escalations.
Package AR System forms into a local application.
Create a deployable application.
Manage log files.
Customize an application for the web.
Perform basic server administration tasks.

--
Jarl

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Re: ITSM Implementation Workshop

2006-08-18 Thread [EMAIL PROTECTED]

Jarl,
I know of someone who had the same issue, but a call to Remedy fixed it
real quick.

Scott Parrish
IT Prophets

Original Message:
-
From: Jarl Grøneng [EMAIL PROTECTED]
Date: Fri, 18 Aug 2006 17:19:42 +0200
To: arslist@ARSLIST.ORG
Subject: ITSM Implementation Workshop


I did register for this course, but it was canceled by Remedy  because
I does not have 7.x admin course 1 and 2!

It quite fun if you read the Course Objectives:

Manage access control and AR System licenses.
Perform common administrative tasks using the BMC Remedy AR System
Administration Console.
Create AR System objects using BMC Remedy Administrator.
Import and export AR System server objects and data.
Build AR System forms, fields, and menus to meet business data requirements.
Build AR System active links that automate system responses to user actions.
Build AR System filters that enforce business rules.
Build time-based escalations.
Package AR System forms into a local application.
Create a deployable application.
Manage log files.
Customize an application for the web.
Perform basic server administration tasks.

--
Jarl


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mail2web - Check your email from the web at
http://mail2web.com/ .

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Re: automatically generate email with report included

2006-08-18 Thread Julie Rockwood


Carey,

I have gotten reports to work with escalations 
and templates.  Yeeha!  It took a lot of time 
with support to figure out that the timestamp needed a backslash.
The escalation will eventually create 3 records 
in the AR System Email Messages form.  The 
outgoing messge that the escalation generated 
will generate an incoming query which will generate the outgoing report.


Just have your escalation run the following notify action

Text:
Server: myServer
Login: myLogin
Password: myPW
Schema: mySchema
Action: Query
Result: myResultTemplate
Qualification: 'Create-date' > ($\TIMESTAMP$ - (60*60*24))
User Name:  [EMAIL PROTECTED]
Mechanism: Email
Subject: Tickets Created Today
Include Fields: None
Reply To: [EMAIL PROTECTED]

HTH,
Julie

At 07:24 AM 8/18/2006, you wrote:

Angelo,

I think it absolutely should be possible. I however have never found
the special handshake that would make it work. So let me quote a few
things from the Email docs (EmailEngine-630.pdf) and see if anyone can
help us get this to actually work. :)

Ref:  "Chapter 4Outgoing email" page 120:
"
You can use the Field Values field or the Qualification field with
form to retrieve required data and substitute it in the email.
"

So it sound like there is a way to create a record in the "AR System
Email Messages" form that would let you Query for data and build the
"Field Values" for the outgoing email. (Which could be created by an
escalation to be sent at the "right time".)

"Figure 4-24" even shows a screenshot of how this should work, but it
does not work for me.

My guess is that my template is missing something. But I have yet to
decode the secret handshake.

Has anyone ever got this feature to work?
Any examples (preferably be based on the User or Group forms) that you
could share?

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
Never ascribe to malice, that which can be explained by incompetence.





On 8/17/06, Angelo Santos <[EMAIL PROTECTED]> wrote:

**
Hi Guys,

Has anyone got an idea if it's possible for Remedy to send a report
automatically via email?

One of our users has requested a task status report be sent daily thru
email. Is there a procedure to do this?

Any help would be appreciated.

Thanks!


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---
Julie Rockwood
Los Alamos National Laboratory
IST-AUBAD Remedy Technical Lead
(505) 667-9846

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Re: ITSM Implementation Workshop

2006-08-18 Thread Jarl Grøneng


Yes, I definitly will do! Monday morning!

--
Jarl

On 8/18/06, [EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote:

Jarl,
I know of someone who had the same issue, but a call to Remedy fixed it
real quick.

Scott Parrish
IT Prophets

Original Message:
-
From: Jarl Grøneng [EMAIL PROTECTED]
Date: Fri, 18 Aug 2006 17:19:42 +0200
To: arslist@ARSLIST.ORG
Subject: ITSM Implementation Workshop


I did register for this course, but it was canceled by Remedy  because
I does not have 7.x admin course 1 and 2!

It quite fun if you read the Course Objectives:

Manage access control and AR System licenses.
Perform common administrative tasks using the BMC Remedy AR System
Administration Console.
Create AR System objects using BMC Remedy Administrator.
Import and export AR System server objects and data.
Build AR System forms, fields, and menus to meet business data requirements.
Build AR System active links that automate system responses to user actions.
Build AR System filters that enforce business rules.
Build time-based escalations.
Package AR System forms into a local application.
Create a deployable application.
Manage log files.
Customize an application for the web.
Perform basic server administration tasks.

--
Jarl


___
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mail2web - Check your email from the web at
http://mail2web.com/ .

___
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ARS Admintool 7.02 (Error writing registry values) arerr 2815


Scenario is DOD system::
Installed the ARS USER-tool no problem
Installed the ARS Admin-tool no problem.
Made sure the Home Diretory has complete and full permissions.
However.. When logging in with Admintool I get the ARErr 2815 Error
writing registry values..
But in the Usertool I do not get that..

What is Written into Registry.. why only with the Admintool ?
Anyone Else see this...

Patrick Zandi

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Re: send Remedy email notification for reports automatically

2006-08-18 Thread Susan Palmer

**
I've been using http://www.crystaldesk.com/ and it works great.  I can schedule daily, weekly, monthly or one-time.  VERY reasonable cost.  Easy to use.
 
Susan 
On 8/17/06, ahaha hehehe <[EMAIL PROTECTED]> wrote:

** 
Hi Guys,
 
Has anyone got an idea if it's possible for Remedy to send a report automatically via email?
 
One of our users has requested a task status report be sent daily thru email. Is there a procedure to do this?
 
Any help would be appreciated.
 
Thanks!



Yahoo! Messenger with Voice. Make PC-to-Phone Calls
 to the US (and 30+ countries) for 2¢/min or less. __20060125___This posting was submitted with HTML in it___ 

__20060125___This posting was submitted with HTML in it___

Re: License migration

2006-08-18 Thread Grooms, Frederick W

Title: License migration
**



If you are simply upgrading your server to v6 (or above) 
simply go to SupportWeb and choose License File Upgrade.  Attach your 
existing license file and send it. You will receive an email with a file 
that has both your existing v5 keys and the new v6 keys in it.  Put that 
file in place of your existing license file and you are done with the 
licenses.  The new file will work with your existing v5 server and when you 
run the v6 upgrade install the server will recognize the v6 
keys.
 
Fred


From: Action Request System discussion 
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rusconi, Ignacio 
(I.)Sent: Friday, August 18, 2006 8:50 AMTo: 
arslist@ARSLIST.ORGSubject: License migration
** 

    Im going on a migration of a production server. 
    Question refer specifically to license migration.     Does anybody got a manual, tutorial for the migration of the 
license 
Thanks 
- Sql server 2000 
- Remedy  
5.01  
 
__20060125___This posting was submitted with HTML in it___

Re: automatically generate email with report included

Thomas and Bill,

I hear you. You can take that approach, but ...

  The macro has to login to get the data. That means there is an
account/password out there somewhere and that is generally a bad thing
from a security perspective. Also the account that is used may
actually report data that the user does not have direct access to.
(Which can be confusing or helpful depending on the conditions.) And
the data sent may or may not be "Public" and "ok" to be sent in
unsecured email.

While that could work I could also so this type of thing with an API
program that I call and let it send the email too.

What I think we all could use is better examples of the tool that we
all have should work.

The docs lead me to think that the Email engine will use the "ARS
Servers" access/logic to the fields that are referenced in the Content
Template. (per the normal notification logic) But I must admit, that
is an assumption as I can not find any docs that describe what fields
are returned form the Query when done via the "Advanced" options on
the "ARS Email Messages" form too.

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
Never ascribe to malice, that which can be explained by incompetence.

On 8/18/06, Thomas Bean <[EMAIL PROTECTED]> wrote:

**

I have set up several automated reports that are generated from ARS on a
nightly and/or weekly basis, using a series of (disconnected) escalations.
The general process is as follows:

Escalation 1:  Using a Run Process command, creates a csv export using a
server-side macro (via runmacro.exe) that exports to a CSV, or using a
command-line call to a DTS package in MS-SQL that creates a CSV or XLS file.

Escalation 2:  Uses the "PERFORM-ACTION-ADD-ATTACHMENT" command in a Run
Process to attach the file (stored on the server file system) to an
attachment field in a Remedy form.

Escalation 3:  Uses a Notify action to send an e-mail notification including
the attachment field.

I space the escalations about 15 minutes apart just to be certain of the
workflow order in the Run Process actions.  This isn't exactly the process
that Carey described from the Email docs, but it seems to work very well in
any case.

HTH,

Thomas

- Original Message -
From: Carey Matthew Black
Newsgroups: gmane.comp.crm.arsystem.general
Sent: Friday, August 18, 2006 09:23
Subject: Re: automatically generate email with report included

Dan,

I would think that when a report would be useful to many people that
you approach might be the better path. But if the report is a list of
tickets that the individual needs to do something with or a list
of tasks that they need to complete today... or a report of updates to
records they own that were made by users other than themselves...
etc... then publishing the content at some URL and trying to deal with
the security involved would likely be problematic at best.

But for what it is worth, the Email might have Mid-Tier URL's to the
tickets, tasks, records of interest too.  :)

However, the question still stands...

Has anyone ever used the Email Engine to send an outbound email with
content based on a Search? ( Like the docs suggest can be done)

P.S. If the v6 mid-Tier had real reporting features then maybe just a
count and a link to a Mid-Tier form so the user can push the button to
get the report would be fine too.

P.S.S. V7 Mid-Tier appears to have closed (most/all of?) the gap for
Web based Remedy reports, but those are "simple" formats too. If you
want something like "Crystal Reports" then there are other headaches
too.  So I am just shooting for HTML table'ish formats maybe with
links embedded. :) I know I must be asking for to much.

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
Never ascribe to malice, that which can be explained by incompetence.

On 8/18/06, [EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote:
> My first question is: is this the right solution?
>
> Would generating the report, putting it somewhere it can be retrieved
> and emailing the location/URL or ARSystem entry/attachment be better?
>
>
> Unless you know for sure it is a small report, and/or zip it,
> a simple notification of where it is seems prudent.
>
>
> ... Daniel
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] Behalf Of Carey Matthew Black
> Sent: August 18, 2006 09:24
> To: arslist@ARSLIST.ORG
> Subject: Re: automatically generate email with report included
>
>
> Angelo,
>
> I think it absolutely should be possible. I however have never found
> the special handshake that would make it work. So let me quote a few
> things from the Email docs (EmailEngine-630.pdf) and see if anyone can
> help us get this to actually work. :)
>
> Ref:  "Chapter 4—Outgoing email" page

Re: Question: Flashboard Variable Error

2006-08-18 Thread John Atherly

**

Can you create another varable and then
link to two together with the Data source?


John Atherly
American Power Conversion
[EMAIL PROTECTED]
401-789-5735 Ext. 2120
1-800-788-2208 Ext. 2120
__20060125___This posting was submitted with HTML in it___

Re: automatically generate email with report included

Julie,

WOW. That is kind of what I was trying to do, but in a very different
way than I was approaching it.

Maybe that is how it works... What a sad feature that would be then.

I have no interest in embedding a user name and password in any
workflow or submitting it to the "ARS Email Messages" form.  (Have you
looked at the permission on that form out of the box? That idea is
very scary to me.) I also have no interest in embedding such
information in an "AR System Email Templates" attachment either. (For
the same reasons.)

I was doing a Push action to the "AR System Email Messages" form and
populating the fields on the 'Advanced Options' (tab) --> 'Variable
Replacement' (tab).  To produce a record like "Figure 4-24" shows.

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
Never ascribe to malice, that which can be explained by incompetence.

On 8/18/06, Julie Rockwood <[EMAIL PROTECTED]> wrote:

Carey,

I have gotten reports to work with escalations
and templates.  Yeeha!  It took a lot of time
with support to figure out that the timestamp needed a backslash.
The escalation will eventually create 3 records
in the AR System Email Messages form.  The
outgoing messge that the escalation generated
will generate an incoming query which will generate the outgoing report.

Just have your escalation run the following notify action

Text:
 Server: myServer
 Login: myLogin
 Password: myPW
 Schema: mySchema
 Action: Query
 Result: myResultTemplate
 Qualification: 'Create-date' > ($\TIMESTAMP$ - (60*60*24))
User Name:  [EMAIL PROTECTED]
Mechanism: Email
Subject: Tickets Created Today
Include Fields: None
Reply To: [EMAIL PROTECTED]

HTH,
Julie

At 07:24 AM 8/18/2006, you wrote:
>Angelo,
>
>I think it absolutely should be possible. I however have never found
>the special handshake that would make it work. So let me quote a few
>things from the Email docs (EmailEngine-630.pdf) and see if anyone can
>help us get this to actually work. :)
>
>Ref:  "Chapter 4—Outgoing email" page 120:
>"
>You can use the Field Values field or the Qualification field with
>form to retrieve required data and substitute it in the email.
>"
>
>So it sound like there is a way to create a record in the "AR System
>Email Messages" form that would let you Query for data and build the
>"Field Values" for the outgoing email. (Which could be created by an
>escalation to be sent at the "right time".)
>
>"Figure 4-24" even shows a screenshot of how this should work, but it
>does not work for me.
>
>My guess is that my template is missing something. But I have yet to
>decode the secret handshake.
>
>Has anyone ever got this feature to work?
>Any examples (preferably be based on the User or Group forms) that you
>could share?
>
>--
>Carey Matthew Black
>Remedy Skilled Professional (RSP)
>ARS = Action Request System(Remedy)
>
>Solution = People + Process + Tools
>Fast, Accurate, Cheap Pick two.
>Never ascribe to malice, that which can be explained by incompetence.
---
Julie Rockwood
Los Alamos National Laboratory
IST-AUBAD Remedy Technical Lead
(505) 667-9846

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Re: ARS Admintool 7.02 (Error writing registry values) arerr 2815


Zandi,

There are some tools out there to help you watch the Registry. (Ref:
http://www.sysinternals.com/Utilities/Regmon.html and there are others
too.)

I would suggest you fire up something like that an watch what is
touched. My guess is that your user likely does not have enough access
to the "right keys".

And If I had to guess.. I would guess either RPC Program number,
Preference Server, ARS Server name(s)or maybe TCP Port are being
written back to the registry.

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
Never ascribe to malice, that which can be explained by incompetence.



On 8/18/06, patrick zandi <[EMAIL PROTECTED]> wrote:

Scenario is DOD system::
Installed the ARS USER-tool no problem
Installed the ARS Admin-tool no problem.
Made sure the Home Diretory has complete and full permissions.
However.. When logging in with Admintool I get the ARErr 2815 Error
writing registry values..
But in the Usertool I do not get that..

What is Written into Registry.. why only with the Admintool ?
Anyone Else see this...

Patrick Zandi

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Re: ARS Admintool 7.02 (Error writing registry values) arerr 2815

yep .. we own that.. but I did not go through that trouble yet..
seems to work just fine.. will check later.. monday ?

On 8/18/06, Carey Matthew Black <[EMAIL PROTECTED]> wrote:

Zandi,

There are some tools out there to help you watch the Registry. (Ref:
http://www.sysinternals.com/Utilities/Regmon.html and there are others
too.)

I would suggest you fire up something like that an watch what is
touched. My guess is that your user likely does not have enough access
to the "right keys".

And If I had to guess.. I would guess either RPC Program number,
Preference Server, ARS Server name(s)or maybe TCP Port are being
written back to the registry.

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
Never ascribe to malice, that which can be explained by incompetence.

On 8/18/06, patrick zandi <[EMAIL PROTECTED]> wrote:
> Scenario is DOD system::
> Installed the ARS USER-tool no problem
> Installed the ARS Admin-tool no problem.
> Made sure the Home Diretory has complete and full permissions.
> However.. When logging in with Admintool I get the ARErr 2815 Error
> writing registry values..
> But in the Usertool I do not get that..
>
> What is Written into Registry.. why only with the Admintool ?
> Anyone Else see this...
>
> Patrick Zandi
>
> 
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> UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
>

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--
Patrick Zandi

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Re: automatically generate email with report included


it is really Great when your password changes.. and it locks you out of AD !

On 8/18/06, Carey Matthew Black <[EMAIL PROTECTED]> wrote:

Julie,

WOW. That is kind of what I was trying to do, but in a very different
way than I was approaching it.

Maybe that is how it works... What a sad feature that would be then.

I have no interest in embedding a user name and password in any
workflow or submitting it to the "ARS Email Messages" form.  (Have you
looked at the permission on that form out of the box? That idea is
very scary to me.) I also have no interest in embedding such
information in an "AR System Email Templates" attachment either. (For
the same reasons.)


I was doing a Push action to the "AR System Email Messages" form and
populating the fields on the 'Advanced Options' (tab) --> 'Variable
Replacement' (tab).  To produce a record like "Figure 4-24" shows.

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
Never ascribe to malice, that which can be explained by incompetence.


On 8/18/06, Julie Rockwood <[EMAIL PROTECTED]> wrote:
> Carey,
>
> I have gotten reports to work with escalations
> and templates.  Yeeha!  It took a lot of time
> with support to figure out that the timestamp needed a backslash.
> The escalation will eventually create 3 records
> in the AR System Email Messages form.  The
> outgoing messge that the escalation generated
> will generate an incoming query which will generate the outgoing report.
>
> Just have your escalation run the following notify action
>
> Text:
>  Server: myServer
>  Login: myLogin
>  Password: myPW
>  Schema: mySchema
>  Action: Query
>  Result: myResultTemplate
>  Qualification: 'Create-date' > ($\TIMESTAMP$ - (60*60*24))
> User Name:  [EMAIL PROTECTED]
> Mechanism: Email
> Subject: Tickets Created Today
> Include Fields: None
> Reply To: [EMAIL PROTECTED]
>
> HTH,
> Julie
>
> At 07:24 AM 8/18/2006, you wrote:
> >Angelo,
> >
> >I think it absolutely should be possible. I however have never found
> >the special handshake that would make it work. So let me quote a few
> >things from the Email docs (EmailEngine-630.pdf) and see if anyone can
> >help us get this to actually work. :)
> >
> >Ref:  "Chapter 4—Outgoing email" page 120:
> >"
> >You can use the Field Values field or the Qualification field with
> >form to retrieve required data and substitute it in the email.
> >"
> >
> >So it sound like there is a way to create a record in the "AR System
> >Email Messages" form that would let you Query for data and build the
> >"Field Values" for the outgoing email. (Which could be created by an
> >escalation to be sent at the "right time".)
> >
> >"Figure 4-24" even shows a screenshot of how this should work, but it
> >does not work for me.
> >
> >My guess is that my template is missing something. But I have yet to
> >decode the secret handshake.
> >
> >Has anyone ever got this feature to work?
> >Any examples (preferably be based on the User or Group forms) that you
> >could share?
> >
> >--
> >Carey Matthew Black
> >Remedy Skilled Professional (RSP)
> >ARS = Action Request System(Remedy)
> >
> >Solution = People + Process + Tools
> >Fast, Accurate, Cheap Pick two.
> >Never ascribe to malice, that which can be explained by incompetence.
> ---
> Julie Rockwood
> Los Alamos National Laboratory
> IST-AUBAD Remedy Technical Lead
> (505) 667-9846

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--
Patrick Zandi

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Re: automatically generate email with report included

2006-08-18 Thread Julie Rockwood

**


Carey,
You may be able to get around sending the password via email by storing
it in another template and including that template.
Check out the old thread "Submitting tickets via email without
login and password info"
Julie

At 10:03 AM 8/18/2006, you
wrote:Julie,
WOW. That is kind of what I was trying to do, but in a very
different
way than I was approaching it.
Maybe that is how it works... What a sad feature that would be
then.
I have no interest in embedding a user name and password in any
workflow or submitting it to the "ARS Email Messages"
form.  (Have you
looked at the permission on that form out of the box? That idea is
very scary to me.) I also have no interest in embedding such
information in an "AR System Email Templates" attachment
either. (For
the same reasons.)

I was doing a Push action to the "AR System Email Messages"
form and
populating the fields on the 'Advanced Options' (tab) -->
'Variable
Replacement' (tab).  To produce a record like "Figure
4-24" shows.
-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
Never ascribe to malice, that which can be explained by
incompetence.

On 8/18/06, Julie Rockwood <[EMAIL PROTECTED]> wrote:
Carey,
I have gotten reports to work with escalations
and templates.  Yeeha!  It took a lot of time
with support to figure out that the timestamp needed a backslash.
The escalation will eventually create 3 records
in the AR System Email Messages form.  The
outgoing messge that the escalation generated
will generate an incoming query which will generate the outgoing
report.
Just have your escalation run the following notify action
Text:
 Server: myServer
 Login: myLogin
 Password: myPW
 Schema: mySchema
 Action: Query
 Result:
myResultTemplate
 Qualification:
'Create-date' > ($\TIMESTAMP$ - (60*60*24))
User Name:  [EMAIL PROTECTED]
Mechanism: Email
Subject: Tickets Created Today
Include Fields: None
Reply To: [EMAIL PROTECTED]
HTH,
Julie
At 07:24 AM 8/18/2006, you wrote:
>Angelo,
>
>I think it absolutely should be possible. I however have never
found
>the special handshake that would make it work. So let me quote a
few
>things from the Email docs (EmailEngine-630.pdf) and see if anyone
can
>help us get this to actually work. :)
>
>Ref:  "Chapter 4Outgoing email" page 120:
>"
>You can use the Field Values field or the Qualification field
with
>form to retrieve required data and substitute it in the email.
>"
>
>So it sound like there is a way to create a record in the "AR
System
>Email Messages" form that would let you Query for data and build
the
>"Field Values" for the outgoing email. (Which could be
created by an
>escalation to be sent at the "right time".)
>
>"Figure 4-24" even shows a screenshot of how this should
work, but it
>does not work for me.
>
>My guess is that my template is missing something. But I have yet
to
>decode the secret handshake.
>
>Has anyone ever got this feature to work?
>Any examples (preferably be based on the User or Group forms) that
you
>could share?
>
>--
>Carey Matthew Black
>Remedy Skilled Professional (RSP)
>ARS = Action Request System(Remedy)
>
>Solution = People + Process + Tools
>Fast, Accurate, Cheap Pick two.
>Never ascribe to malice, that which can be explained by
incompetence.
---
Julie Rockwood
Los Alamos National Laboratory
IST-AUBAD Remedy Technical Lead
(505) 667-9846
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Re: License migration

2006-08-18 Thread Rusconi, Ignacio (I.)

Title: License migration
**



Iam not upgrading the application. 
Iam only migrating the application to another server. So 
the problem may be that the license is associated with the old mac 
addrress...
 
thanks


From: Action Request System discussion 
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick 
WSent: Friday, August 18, 2006 12:47 PMTo: 
arslist@ARSLIST.ORGSubject: Re: License 
migration
** 

If you are simply upgrading your server to v6 (or above) 
simply go to SupportWeb and choose License File Upgrade.  Attach your 
existing license file and send it. You will receive an email with a file 
that has both your existing v5 keys and the new v6 keys in it.  Put that 
file in place of your existing license file and you are done with the 
licenses.  The new file will work with your existing v5 server and when you 
run the v6 upgrade install the server will recognize the v6 
keys.
 
Fred


From: Action Request System discussion 
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rusconi, Ignacio 
(I.)Sent: Friday, August 18, 2006 8:50 AMTo: 
arslist@ARSLIST.ORGSubject: License migration
** 

    Im going on a migration of a production server. 
    Question refer specifically to license migration.     Does anybody got a manual, tutorial for the migration of the 
license 
Thanks 
- Sql server 2000 
- Remedy  
5.01  
 __20060125___This 
posting was submitted with HTML in it___ 
__20060125___This posting was submitted with HTML in it___

Re: ARERR 9351

2006-08-18 Thread Davin Lindner-Green

What type of client are you using and were exactly is this error being
returned (in a client dialog box, or in the midtier server log, or on the AR
Server error log?)

This message has been associated with incompatible browsers accessing the
midtier. Can you double-check the browser on the compatibility matrix for MT
7.0 and/or try an alternate browser?

Thanks
Davin

Davin Lindner-Green
Rapid Technologies Inc
www.raptek.com

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of David Reilly
Sent: Friday, August 18, 2006 5:50 AM
To: arslist@ARSLIST.ORG
Subject: ARERR 9351

Hi All,

App Server:

AR 6.3 P16
HP-UX 11;
Oracle  9i Rel 2

Web: 

Solaris 8
MT 7.0 P1
Websphere 5.1

Has anyone encountered ARERR 9351 unable to setup data connection which is 
preventing the application from working properly.

There is no firewall between midtier and server.

Thanks,
David


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Re: License migration

2006-08-18 Thread McKenzie, James J C-E LCMC HQISEC/L3

Title: License migration
**



Ignacio:
 
You did not state if you have support or not.  If you 
do, you can purge off the old license and reuse it for the new server AFTER you 
install ARS 6.1/6.3/7.0 and use the license portion of the Admin Tool to 
get the Host ID.  This is something that I am quite familar with. I don't 
know if Remedy will help you with the migration of an ARS 5.1.2 server or 
not.
 
James McKenzie
L-3 GSI
 


From: Action Request System discussion 
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rusconi, Ignacio 
(I.)Sent: Friday, August 18, 2006 9:35 AMTo: 
arslist@ARSLIST.ORGSubject: Re: License 
migration
** 

Iam not upgrading the application. 
Iam only migrating the application to another server. So 
the problem may be that the license is associated with the old mac 
addrress...
 
thanks


From: Action Request System discussion 
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick 
WSent: Friday, August 18, 2006 12:47 PMTo: 
arslist@ARSLIST.ORGSubject: Re: License 
migration
** 

If you are simply upgrading your server to v6 (or above) 
simply go to SupportWeb and choose License File Upgrade.  Attach your 
existing license file and send it. You will receive an email with a file 
that has both your existing v5 keys and the new v6 keys in it.  Put that 
file in place of your existing license file and you are done with the 
licenses.  The new file will work with your existing v5 server and when you 
run the v6 upgrade install the server will recognize the v6 
keys.
 
Fred


From: Action Request System discussion 
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rusconi, Ignacio 
(I.)Sent: Friday, August 18, 2006 8:50 AMTo: 
arslist@ARSLIST.ORGSubject: License migration
** 

    Im going on a migration of a production server. 
    Question refer specifically to license migration.     Does anybody got a manual, tutorial for the migration of the 
license 
Thanks 
- Sql server 2000 
- Remedy  
5.01  
__20060125___This posting was submitted with HTML in it___

Re: License migration

2006-08-18 Thread Christie, Garron

Title: License migration
**



You have to execute a purge agreement, which can be found 
on the BMC support web - if you have support. The instructions and what you need 
to do are there as well. I think it is under the licensing link on the left, but 
can't say for sure.
 
If I remember correctly, if you don't have support you can 
still do it, but then you will have to contact support and have them send 
you a purge agreement. (I don't think the purge agreement is available in 
the general web site). I believe there is also a nominal charge to do that. At 
least, that's the way I remember it used to be - don't know with the new 
management.
 
HTH,
Garron Christie


From: Action Request System discussion 
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rusconi, Ignacio 
(I.)Sent: Friday, August 18, 2006 10:35 AMTo: 
arslist@ARSLIST.ORGSubject: Re: License 
migration
** 

Iam not upgrading the application. 
Iam only migrating the application to another server. So 
the problem may be that the license is associated with the old mac 
addrress...
 
thanks


From: Action Request System discussion 
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick 
WSent: Friday, August 18, 2006 12:47 PMTo: 
arslist@ARSLIST.ORGSubject: Re: License 
migration
** 

If you are simply upgrading your server to v6 (or above) 
simply go to SupportWeb and choose License File Upgrade.  Attach your 
existing license file and send it. You will receive an email with a file 
that has both your existing v5 keys and the new v6 keys in it.  Put that 
file in place of your existing license file and you are done with the 
licenses.  The new file will work with your existing v5 server and when you 
run the v6 upgrade install the server will recognize the v6 
keys.
 
Fred


From: Action Request System discussion 
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rusconi, Ignacio 
(I.)Sent: Friday, August 18, 2006 8:50 AMTo: 
arslist@ARSLIST.ORGSubject: License migration
** 

    Im going on a migration of a production server. 
    Question refer specifically to license migration.     Does anybody got a manual, tutorial for the migration of the 
license 
Thanks 
- Sql server 2000 
- Remedy  
5.01  
 __20060125___This 
posting was submitted with HTML in it___ __20060125___This 
posting was submitted with HTML in it___ 
__20060125___This posting was submitted with HTML in it___

Re: License migration

2006-08-18 Thread Heider, Stephen

Ignacio,
 
Does your new network card support changing the MAC?  If so, then you
should be able set it to same value as the old server.  If the old
server is still in use then you will need to either change it or disable
the network card, otherwise it may cause problems on your
internal/company network.

I just checked a couple of computers here and both directly support
changing the MAC.  Here is the output of IPCONFIG /ALL after I changed
it to 123456789012.


Ethernet adapter Local Area Connection 3:

   Media State . . . . . . . . . . . : Media disconnected
   Description . . . . . . . . . . . : Intel(R) PRO/100+ Dual Port
Server Adapter #2
   Physical Address. . . . . . . . . : 12-34-56-78-90-12
 

HTH

Stephen 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rusconi, Ignacio (I.)
Sent: Friday, August 18, 2006 12:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: License migration


** 
Iam not upgrading the application. 
Iam only migrating the application to another server. So the problem may
be that the license is associated with the old mac addrress...
 
thanks



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent: Friday, August 18, 2006 12:47 PM
To: arslist@ARSLIST.ORG
Subject: Re: License migration


** 
If you are simply upgrading your server to v6 (or above) simply go to
SupportWeb and choose License File Upgrade.  Attach your existing
license file and send it. You will receive an email with a file that has
both your existing v5 keys and the new v6 keys in it.  Put that file in
place of your existing license file and you are done with the licenses.
The new file will work with your existing v5 server and when you run the
v6 upgrade install the server will recognize the v6 keys.
 
Fred



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rusconi, Ignacio (I.)
Sent: Friday, August 18, 2006 8:50 AM
To: arslist@ARSLIST.ORG
Subject: License migration


** 

Im going on a migration of a production server. 

Question refer specifically to license migration. 
Does anybody got a manual, tutorial for the migration of the
license 

Thanks 

- Sql server 2000 
- Remedy  5.01  

 

__20060125___This posting was submitted with HTML in
it___ __20060125___This posting was submitted with
HTML in it___

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Friday Humor: Ultimate Divorce letter..

2006-08-18 Thread Joe D'Souza

Dear Husband
I'm writing you this letter
to tell you that I'm leaving you for good. I've been a good woman to you for
seven years and I have nothing to show for it. These last two weeks have been
hell.
Your boss called to tell me
that you had quit your job today and that was the last straw. Last week, you
came home and didn't notice that I had gotten my hair and nails done, cooked
your favorite meal and even wore a brand new negligee.
You came home and ate in two
minutes, and went straight to sleep after watching the game. You don't tell me
you love me anymore, you don't touch me or anything. Either you're cheating or
you don't love me anymore, whatever the case is, I'm gone.
P.S. If you're trying to find
me, don't. Your BROTHER and I are moving away to West Virginia together! Have a
great life!
Your Ex-wife
***
Dear Ex-Wife
Nothing has made my day more
than receiving your letter. It's true that you and I have been married for seven
years, although a good woman is a far cry from what you've been. I watch sports
so much to try to drown out your constant nagging. Too bad that doesn't work. I
did notice when you cut off all of your hair last week, the first thing that
came to mind was "You look just like a man!" My mother raised me to not say
anything if you can't say anything nice.
When you cooked my favorite
meal, you must have gotten me confused with my BROTHER, because I stopped eating pork seven
years ago. I went to sleep on you when you had on that new negligee because the
price tag was still on it. I prayed that it was a coincidence that my brother
had just borrowed fifty dollars from me that morning and your negligee was
$49.99.
After all of this, I still
loved you and felt that we could work it out. So when I discovered that I had
hit the lotto for ten million dollars, I quit my job and bought us two tickets
to Jamaica.
But When I got home you
were gone. Everything happens for a reason I guess. I hope you have the filling
life you always wanted. My lawyer said with your letter that you wrote, you
won't get a dime from me. So take care.
P.S. I don't know if I
ever told you this but Carl, my brother was born Carla. I hope that's not a
problem.
__20060125___This posting was submitted with HTML in it___

Re: Encryption and Remedy ARS 6.3

2006-08-18 Thread Joe DeSouza

**

Thanks Christie!
 
Thats nice information.. should have checked out their site :-) I just lack that time these days on this project.. 
Joe D'Souza
Remedy Developer / Consultant,
BearingPoint,
Virginia.

- Original Message From: "Christie, Garron" <[EMAIL PROTECTED]>To: arslist@ARSLIST.ORGSent: Thursday, August 17, 2006 3:01:57 PMSubject: Re: Encryption and Remedy ARS 6.3** 
You got me curious, so I looked into it a little. I was incorrect as far as the strength of the encryption packages. Check out http://documents.bmc.com/products/documents/91/34/59134/59134.pdf 
Here is what is says (Sorry for the format - don't have time to clean it up):
 
BMC Remedy AR System provides a variety of accesscontrol features that protect sensitive applications anddata. Password protection ensures that only authorizedusers are permitted to enter the system. Andgroup permissions restrict authorized users to accessonly those system resources, such as applications,forms, fields, and even records, that they are authorizedto view or change.For complete protection, however, you also need toensure that sensitive information is protected fromeavesdroppers as it is passed “over the wire” amongthe various components of the system. Secure SocketsLayer (SSL) encryption encrypts information communicatedbetween Web browsers and Web servers,protecting it from eavesdroppers.Now, with BMC® Remedy® Encryption, you canencrypt the information passed over the wire betweenyour BMC Remedy
 AR System Server and the othercomponents to which it connects, such as Web serversand BMC Remedy AR System clients. So, you canprovide complete end-to-end encryption of information— all the way from end users to the final datastorage. As a result, you protect critical informationfrom eavesdroppers inside and outside the firewall.Protect your sensitive applications and datafrom unauthorized access. Use BMC RemedyEncryption to help provide complete endto-end encryption of information.If your organization is like most, you need to expose critical BMC® Remedy® Action Request System®(AR System®) applications and data to an increasing number of users — both inside and outside theorganization. Many of these applications and data deal with sensitive information. So, it is imperativethat you protect them from unauthorized access by users, not only from outside the firewall, but frominside, as well. According to
 studies, while the threat of external hackers is certainly growing, insidersecurity breaches are also on the rise. For this reason, you need to protect your sensitive applicationsand data from all unauthorized users — whether internal or external.BMC REMEDY SERVICE MANAGEMENT PRODUCT DATASHEETBMC Remedy EncryptionBring Complete End-to-end Encryption toBMC Remedy Action Request System ApplicationsStrong Public Key/Private Key TechnologyBMC Remedy Encryption employs publickey encryption technology to secure the linksto the BMC Remedy AR System server. TheBMC Remedy AR System server generatesthe public key and private key and makesthe public key available to BMC Remedy ARSystem clients, which includes Web servers.The client generates a secret code and usesthe public key to encrypt it when it sends itback to the BMC Remedy AR System server.The BMC Remedy AR System server thendecrypts the secret code
 and both the clientand the server then generate a symmetricdata encryption key using the secret codeand other data. As a result, the symmetricencryption key is never transmitted over thewire and is not exposed to eavesdroppers,ensuring strong security.Meet a Variety of Security NeedsBMC Remedy Encryption is available in twoversions that differ in the strength of their keys.You can select the version that best meetsyour security requirements.> BMC Remedy Encryption –Performance SecurityImplements open standards library togenerate 128-bit equivalent public keypairs and the RC4 data encryption keyalgorithm to generate 128-bit equivalentsymmetric keys> BMC Remedy Encryption –Premium SecurityImplements open standards library togenerate 2048-bit equivalent public keypairs and the RC4 data encryption keyalgorithm to generate 2048-bit equivalentsymmetric keys (also
 includes PerformanceSecurity key technologies)Usage ScenarioHow does it all pull together? If you take theaverage end user accessing a BMC RemedyAR System application through a Web browseror Windows client, they’ll now be able toexperience end-to-end data security.WebWhen an end user submits a request throughtheir browser, the information they’ve submittedcan be encrypted with the SecureSockets Layer (SSL), the popular securityprotocol supported by most Web servers.From there, the request is sent from theWeb server to the BMC Remedy AR Systemserver. With BMC Remedy Encryption, the linkbetween the servers can be encrypted basedon an encryption level that meets the needsand restrictions of your company. You canchoose to use either the basic encryptionthat ships with the BMC Remedy AR System(56-bit equivalen

Re: Running Remedy w/o Maintenance ?

Title: RE: Running Remedy w/o Maintenance ?
**








Hehehe – You’re right James! 
I’ve been there too…just don’t prefer it.  Having way too
much more fun trying to keep up with the new stuff coming out.

J

Candace

 









From: Action Request
System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]
On Behalf Of McKenzie, James J C-E
LCMC HQISEC/L3
Sent: Friday, August 18, 2006 6:41
AM
To: arslist@ARSLIST.ORG
Subject: Re: Running Remedy w/o
Maintenance ?



 

Candace:

  
There are shops out there still
running ARS 3.2.1 on Oracle 7.  Why?  The upgrade to ARS 4
broke.  Thus they do not want to go through any more problems.  And
yes, they are completely off of maintenance for ARS and Oracle.  They like
it that way and will not move.  Additional functionality, that is why they
have an in-house programmer that knows Remedy backwards and forwards.

 

And no, I don't want to work for
one of these shops, but if the job is there, so am I. 
  
James McKenzie 
  




From:
Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Candace DeCou 
Sent: Thursday, August 17, 2006
4:17 PM 
To: arslist@ARSLIST.ORG

Subject: Re: Running Remedy w/o
Maintenance ? 

 

** 

Yeah, you
can do it, but it's not pretty.  In general, you end up stuck right where
you are at, so any further enhancements are limited to the technology at
hand.  You don't have cool access to the KB, but you can still get help
from this list.  I have actually worked places that had been out of contract
for over 2 or 3 years.  If you don't mind staying in a rut forever and the
powers in charge are that cheap, then they deserve what they get and what they
can and can't do with it.  Even with help from this list, the fact is that
most of us move on to newer technologies and some of us just frankly forget
what Versions 1.x, 2.x, 3.x were like, so even that becomes limited moving
forward.  It is possible, however and there are places that do it.  

I don't
want to work for any of them. 

J


Candace


 


 





From:
Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of
L. J. Head 
Sent: Thursday, August 17, 2006
7:28 AM 
To: arslist@ARSLIST.ORG

Subject: Re: Running Remedy w/o
Maintenance ? 

 


It's not
all of the retroactive support it's a 're-instatement' fee...which equates to
about a years worth of support...so if in your scenario you went two years...it
might save money...but it's certainly not 'the way to go' with a mission
critical system

 


L. J.
Head 
Software Engineer 
Remedy Approved Consultant 

 


 





From:
Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of
Ron Tavares 
Sent: Thursday, August 17, 2006
8:11 AM 
To: arslist@ARSLIST.ORG

Subject: Re: Running Remedy w/o
Maintenance ? 

** Two
major concerns that I would have about not having support. 
1)No access to patches or updates

2)If two years down the road you
decide to pick up support again, you would have to pay support retroactive from
the day you dropped it.  At least that is how I understand it. 

..ron


On
8/17/06, Kern, Robert SBA <[EMAIL PROTECTED]  >
wrote: 

** 

Hello
folks, 

just
wondering is anyone of you is successfully running a Remedy Server/Application
w/o support contract/maintenance ? 

Would
that be possible at all ? 

From my
point of view this is kind of risky -> not possible. For example if your NIC
melt's or infrastructure changes may require a Remedy patch.

However,
what do you think ? ...or is anyone running without a Remedy
 Support contract ? ...on a related note, as far as I know
there are cheaper 3rd party support solutions as well, right ? 

 


Thanks,
Robert 

__20060125___This
posting was submitted with HTML in it___ 

 

__20060125___This
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__20060125___This
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Number of Cases Created After Hours

2006-08-18 Thread Kyle Whitley

I am trying to figure out a query that will allow me to see, for a 
specific site, all cases that were created between 5:00 pm - 8:00 am.  I 
know how to do this for a specific date using the $DATE$ keyword, but 
how might this be done over a extended date range?


This is query I used for a specific date:

(('Arrival Time' >=  (( "08/17/2006" -  ( 60*60*24 )  + (60*60*17))) AND 
(Arrival Time'  <=   (( "08/17/2006" +  ( 60*60*24 )  - (60*60*16))


ARS 6.3
Helpdesk 5.5

Thanks

Kyle

--
Kyle Whitley
IT System Support Professional
Office of Information and Instructional Technology (OIIT)
Board of Regents of the University System of Georgia

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Re: Friday Humor: Ultimate Divorce letter..

2006-08-18 Thread McKenzie, James J C-E LCMC HQISEC/L3

**



ROFLMAO!
 
James McKenzie
 


From: Action Request System discussion 
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe 
D'SouzaSent: Friday, August 18, 2006 10:45 AMTo: 
arslist@ARSLIST.ORGSubject: Friday Humor: Ultimate Divorce 
letter..
** 

Dear Husband 
 
I'm writing you this letter 
to tell you that I'm leaving you for good. I've been a good woman to you for 
seven years and I have nothing to show for it. These last two weeks have been 
hell.
 
Your boss called to tell me 
that you had quit your job today and that was the last straw. Last week, you 
came home and didn't notice that I had gotten my hair and nails done, cooked 
your favorite meal and even wore a brand new negligee.
 
You came home and ate in two 
minutes, and went straight to sleep after watching the game. You don't tell me 
you love me anymore, you don't touch me or anything. Either you're cheating or 
you don't love me anymore, whatever the case is, I'm gone.
 
P.S. If you're trying to find 
me, don't. Your BROTHER and I are moving away to West Virginia together! Have a 
great life!
 
Your Ex-wife
 
***
 
Dear Ex-Wife
 
Nothing has made my day more 
than receiving your letter. It's true that you and I have been married for seven 
years, although a good woman is a far cry from what you've been. I watch sports 
so much to try to drown out your constant nagging. Too bad that doesn't work. I 
did notice when you cut off all of your hair last week, the first thing that 
came to mind was "You look just like a man!" My mother raised me to not say 
anything if you can't say anything nice.
 
When you cooked my favorite 
meal, you must have gotten me confused with my BROTHER, because I stopped eating pork seven 
years ago. I went to sleep on you when you had on that new negligee because the 
price tag was still on it. I prayed that it was a coincidence that my brother 
had just borrowed fifty dollars from me that morning and your negligee was 
$49.99.
 
After all of this, I still 
loved you and felt that we could work it out. So when I discovered that I had 
hit the lotto for ten million dollars, I quit my job and bought us two tickets 
to Jamaica.
 
But  When I got home you 
were gone. Everything happens for a reason I guess. I hope you have the filling 
life you always wanted. My lawyer said with your letter that you wrote, you 
won't get a dime from me. So take care.
 
P.S. I don't know if I 
ever told you this but Carl, my brother was born Carla. I hope that's not a 
problem.__20060125___This posting was submitted 
with HTML in it___ 
__20060125___This posting was submitted with HTML in it___

Mandatory / Required Field

2006-08-18 Thread Vianna

Hello

I have been asked to add a new mandatory field to our ticket form.
Unfortunately I have done very little development in the past (my
primary role is administration).

I'm wondering what ramifications adding this field might have?  For
example, I would like it to be mandatory for any new tickets, but if
somebody opens an existing (older) ticket, would they be forced to fill
in something to that field as well?  I don't want that to happen.

Also, is there a way to make a field mandatory based on CTI?

Any help that somebody can offer me would be great.  I'm relatively new
to this user group as well, so if I should be providing more info,
please let me know.  (We're running 5.01.02 patch level 1346 if that
helps?) 

Thank you!!

Vianna

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Re: Number of Cases Created After Hours

2006-08-18 Thread Lucero, Michelle - IST contractor

Hi, Kyle:

I love this stuff. I guess cause I love numbers.

Finds Cases Created between 5:00 PM and 8:00 AM of any day of any year
since Jan 1 1970.
You must use an OR statement, because items cannot be created after 5 PM
and before 8:00 AM at the same time.
(('Arrival Time' - "1/1/1970 12:00:00 AM")%86400) >= (17*3600) OR
(('Arrival Time' - "1/1/1970 12:00:00 AM")%86400) < (8*3600)


You can do the same thing for days of the week, too.  When building
qualifications to find items that were created on certain days, don't
forget that Jan 1, 1970 was a Thursday.  Meaning the day number for
Thursday in this qual will always be zero.

Finds items created on Thursday and Friday of any week of any year since
January 1, 1970.

((('Arrival Time' - "1/1/1970 12:00:00 AM")%(7 * 86400)) >= (0 * 86400))
AND ((('Arrival Time' - "1/1/1970 12:00:00 AM")%(7 * 86400)) < (2*
86400))

Hope that helps.  Obviously, you might want to add more criteria to
narrow your searches.

Michelle
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kyle Whitley
Sent: Friday, August 18, 2006 1:21 PM
To: arslist@ARSLIST.ORG
Subject: Number of Cases Created After Hours

I am trying to figure out a query that will allow me to see, for a 
specific site, all cases that were created between 5:00 pm - 8:00 am.  I

know how to do this for a specific date using the $DATE$ keyword, but 
how might this be done over a extended date range?

This is query I used for a specific date:

(('Arrival Time' >=  (( "08/17/2006" -  ( 60*60*24 )  + (60*60*17))) AND

(Arrival Time'  <=   (( "08/17/2006" +  ( 60*60*24 )  - (60*60*16))

ARS 6.3
Helpdesk 5.5

Thanks

Kyle

-- 
Kyle Whitley
IT System Support Professional
Office of Information and Instructional Technology (OIIT)
Board of Regents of the University System of Georgia


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Re: Mandatory / Required Field

2006-08-18 Thread lars . j . pettersson

You can use action Submit (= Create) and have a filter checking if the field is 
null or not, this filter will not trigger when editing already created requests 
(modify). You can also add a filter which don't accept the field to be set to 
null if set before. Based on CTI? Filters can perform anything .. I guess You 
want to make the field required if another field is XXX or check values is 
another form based upon field in your mainfom, ordinary filter actions, no 
problems. /L ars

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Vianna
Sent: Friday, August 18, 2006 8:33 PM
To: arslist@ARSLIST.ORG
Subject: Mandatory / Required Field


Hello

I have been asked to add a new mandatory field to our ticket form.
Unfortunately I have done very little development in the past (my
primary role is administration).

I'm wondering what ramifications adding this field might have?  For
example, I would like it to be mandatory for any new tickets, but if
somebody opens an existing (older) ticket, would they be forced to fill
in something to that field as well?  I don't want that to happen.

Also, is there a way to make a field mandatory based on CTI?

Any help that somebody can offer me would be great.  I'm relatively new
to this user group as well, so if I should be providing more info,
please let me know.  (We're running 5.01.02 patch level 1346 if that
helps?) 

Thank you!!

Vianna

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Re: Number of Cases Created After Hours

2006-08-18 Thread Grooms, Frederick W

Any ticket created between 5 PM and 8 AM any day

 'Arrival Time' - "01/01/1970") % 86400) >= (17 * 3600)) OR 
 ((( 'Arrival Time' - "01/01/1970" ) % 86400) <= (8 * 3600)))

Add in whatever else criteria needed 

 
86400 = (60*60*24) or 1 day 
 3600 = (60*60)or 1 hour 
   %  = the modulus operator 

In order for the mod to work on dates in a query you have to force the
date to be seen as a number. Subtracting the date of 01/01/1970 does
this.

Fred


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kyle Whitley
Sent: Friday, August 18, 2006 1:21 PM
To: arslist@ARSLIST.ORG
Subject: Number of Cases Created After Hours

I am trying to figure out a query that will allow me to see, for a
specific site, all cases that were created between 5:00 pm - 8:00 am.  I
know how to do this for a specific date using the $DATE$ keyword, but
how might this be done over a extended date range?

This is query I used for a specific date:

(('Arrival Time' >=  (( "08/17/2006" -  ( 60*60*24 )  + (60*60*17))) AND

(Arrival Time'  <=   (( "08/17/2006" +  ( 60*60*24 )  - (60*60*16))

ARS 6.3
Helpdesk 5.5

Thanks

Kyle

--
Kyle Whitley
IT System Support Professional
Office of Information and Instructional Technology (OIIT) Board of
Regents of the University System of Georgia

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Re: Mandatory / Required Field

2006-08-18 Thread Joe DeSouza

**

Vianna,
 
Besides what Lars pointed out, if there is any Push Fields operation happening from other forms to this one, then if there are modifications you are making to existing tickets, you would need to map the new mandatory field to ensure that it gets a value... 
Joe D'Souza
Remedy Developer / Consultant,
BearingPoint,
Virginia.

- Original Message From: [EMAIL PROTECTED]To: arslist@ARSLIST.ORGSent: Friday, August 18, 2006 2:55:09 PMSubject: Re: Mandatory / Required Field
You can use action Submit (= Create) and have a filter checking if the field is null or not, this filter will not trigger when editing already created requests (modify). You can also add a filter which don't accept the field to be set to null if set before. Based on CTI? Filters can perform anything .. I guess You want to make the field required if another field is XXX or check values is another form based upon field in your mainfom, ordinary filter actions, no problems. /L ars-Original Message-From: Action Request System discussion list(ARSList)[mailto:[EMAIL PROTECTED] Behalf Of ViannaSent: Friday, August 18, 2006 8:33 PMTo: arslist@ARSLIST.ORGSubject: Mandatory / Required FieldHelloI have been asked to add a new mandatory field to our ticket form. Unfortunately I have done very little development in the past (my primary role is administration).I'm wondering what ramifications adding this field
 might have?  For example, I would like it to be mandatory for any new tickets, but if somebody opens an existing (older) ticket, would they be forced to fill in something to that field as well?  I don't want that to happen.Also, is there a way to make a field mandatory based on CTI?Any help that somebody can offer me would be great.  I'm relatively new to this user group as well, so if I should be providing more info, please let me know.  (We're running 5.01.02 patch level 1346 if that helps?) Thank you!!Vianna
__20060125___This posting was submitted with HTML in it___

Re: Mandatory / Required Field

2006-08-18 Thread Timothy Powell

If you create a field on your form, and the Entry Mode for that field (as
defined on the Database tab of the Field Properties) is set to Required,
then any submit or modification of a record where that field value is NULL
will result in an error. The record cannot be saved until that required
field has a value.

To make a field conditionally required, create the same field, but this time
set the Entry Mode to Optional. Then you can create workflow (active links
or filters) to enforce value based on conditions that you define. For
instance, in your example, to make a field value required on a new ticket
but not an existing ticket, I'd create a filter that executes on Submit and
the Run If statement is: $YourField$ = $NULL$. Then add an If Action that
throws an Message (type Error). Your message text might say something like
"A value for YourField is required in order to submit a new ticket".

Enforce based on C/T/I? Sure...same concept as above, but you modify your
Run If statement to look at particular C/T/I (and/or any other field) values
present in the ticket. But if there is any chance that you might want the
field mandatory based on numerous C/T/Is that you have, I'd do the C/T/I
checking via some type of lookup and have the filter examine the result of
that lookup in order to determine the enforcement.

HTH,

Tim Powell

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Vianna
Sent: Friday, August 18, 2006 2:33 PM
To: arslist@ARSLIST.ORG
Subject: Mandatory / Required Field

Hello

I have been asked to add a new mandatory field to our ticket form.
Unfortunately I have done very little development in the past (my primary
role is administration).

I'm wondering what ramifications adding this field might have?  For example,
I would like it to be mandatory for any new tickets, but if somebody opens
an existing (older) ticket, would they be forced to fill in something to
that field as well?  I don't want that to happen.

Also, is there a way to make a field mandatory based on CTI?

Any help that somebody can offer me would be great.  I'm relatively new to
this user group as well, so if I should be providing more info, please let
me know.  (We're running 5.01.02 patch level 1346 if that
helps?) 

Thank you!!

Vianna


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Re: Mandatory / Required Field

2006-08-18 Thread lars . j . pettersson

It's also possible to make the field required and use modify all or sql and 
enter N/A for existing requests. For all new requests, create a filter on 
submit for which N/A is invalid. The user have to enter a value but not N/A. 
Sometimes it's better to make the field really required, depends on the 
situation.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Timothy Powell
Sent: Friday, August 18, 2006 9:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mandatory / Required Field


If you create a field on your form, and the Entry Mode for that field (as
defined on the Database tab of the Field Properties) is set to Required,
then any submit or modification of a record where that field value is NULL
will result in an error. The record cannot be saved until that required
field has a value.

To make a field conditionally required, create the same field, but this time
set the Entry Mode to Optional. Then you can create workflow (active links
or filters) to enforce value based on conditions that you define. For
instance, in your example, to make a field value required on a new ticket
but not an existing ticket, I'd create a filter that executes on Submit and
the Run If statement is: $YourField$ = $NULL$. Then add an If Action that
throws an Message (type Error). Your message text might say something like
"A value for YourField is required in order to submit a new ticket".

Enforce based on C/T/I? Sure...same concept as above, but you modify your
Run If statement to look at particular C/T/I (and/or any other field) values
present in the ticket. But if there is any chance that you might want the
field mandatory based on numerous C/T/Is that you have, I'd do the C/T/I
checking via some type of lookup and have the filter examine the result of
that lookup in order to determine the enforcement.

HTH,

Tim Powell

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Vianna
Sent: Friday, August 18, 2006 2:33 PM
To: arslist@ARSLIST.ORG
Subject: Mandatory / Required Field

Hello

I have been asked to add a new mandatory field to our ticket form.
Unfortunately I have done very little development in the past (my primary
role is administration).

I'm wondering what ramifications adding this field might have?  For example,
I would like it to be mandatory for any new tickets, but if somebody opens
an existing (older) ticket, would they be forced to fill in something to
that field as well?  I don't want that to happen.

Also, is there a way to make a field mandatory based on CTI?

Any help that somebody can offer me would be great.  I'm relatively new to
this user group as well, so if I should be providing more info, please let
me know.  (We're running 5.01.02 patch level 1346 if that
helps?) 

Thank you!!

Vianna


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Re: ? New Hires/Terminations/Moves solution

Well, we use OOB ITSM, so with Version 6.x Tasking is now available to
us in Help Desk.  Since we don't use Change the way most normal
companies do, that wasn't an option.  I simply configured CTI's for Help
Desk and Tasks based on what we call MAC (Moves/Adds/Changes) and we now
manage all new hire and termination processes this way.  We stick to MAC
at the CTI level since we ONLY use it for those types of activities that
require multiple 'tasks' and where something new, terminated or changing
is happening.  That way if we ever get around to re-doing the entire CTI
structure, it won't impact those tasking elements we have already
configured.
We are also now using this for new server installations (rack, install
OS, etc., decommissions, and other types of activities that involve
multiple tasks.
Hope this helps.
:)
Candace
H, now do I get a turn at what to call it?  How about Provisioning
Uniform Details - Then you could nickname it PRUD.  Just kidding.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Jeevan Kale
Sent: Thursday, August 17, 2006 12:45 PM
To: arslist@ARSLIST.ORG
Subject: Re: ? New Hires/Terminations/Moves solution

I do not think Remedy has an out of box application for this. As far as
the 
name goes how about Systems Technology Access Request Tool (START) ?

At 03:04 PM 8/17/2006, Carol Carnevali wrote:
>We want to begin using Remedy to track the process of
>hiring/terminating/moving employees and consultants and I was wondering
>what other companies are using to do this.  Is there an off-the-shelf
>Remedy application that handles this well or is it better to
custom-build
>something? Basically, the process goes something like this:
>
>HR initiates the request and creates an Employee record
>Hiring manager needs to fill in the requirements
>Facilities needs to provide a workspace
>Voice Comm needs to set up a phone
>PC Help Desk needs to provide a PC or Laptop, cabling, and needs to
know
>what software is required.
>Security needs to provide access to the building
>Data Security needs to provide access to the network, etc.
>User setup on various software (such as Remedy) needs to take place
>
>- For terminations, the reverse needs to take place.
>- For consultants, the process may be slightly different and there
needs
>to be a termination date.
>- For associates who move, another process needs to take place.
>
>And the $99,000 question is:  What is the best name to call this
process?
>There must be an industry name for it, right?
>
>Thanks for your replies.
>
>___

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-
*
This message contains information from Silicon Valley Bank, or from
one of its affiliates, that may be confidential and privileged.  If
you are not an intended recipient, please refrain from any
disclosure, copying, distribution or use of this information and
note that such actions are prohibited.  If you have received this
transmission in error, please notify the sender immediately by
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This message may include indicative rate information relating to
one or more products offered through Silicon Valley Bank, or
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are provided for informational purposes only, are not guaranteed,
and are subject to market conditions and availability.  Nothing in
this communication shall constitute a solicitation or
recommendation to buy or sell a particular security.
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Institutional Cash Reserves, SVB Securities Liquid Reserves, SVB
Securities Institutional Liquid Reserves and SVB Securities Horizon
Shares are offered through SVB Securities, a registered broker-
dealer and non-bank affiliate of Silicon Valley Bank.  Investments
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through SVB Securities are not insured by the FDIC or any other
Federal Government Agency, are not deposits of or guaranteed by
Silicon Valley Bank or its affiliates, and may lose value.

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Re: Number of Cases Created After Hours

2006-08-18 Thread Kyle Whitley

Yes, the definitely helps, I completely forgot about the beginning of 
Epoch time.  Thanks for the great suggestions.


Kyle

Lucero, Michelle - IST contractor wrote:

Hi, Kyle:

I love this stuff. I guess cause I love numbers.

Finds Cases Created between 5:00 PM and 8:00 AM of any day of any year
since Jan 1 1970.
You must use an OR statement, because items cannot be created after 5 PM
and before 8:00 AM at the same time.
(('Arrival Time' - "1/1/1970 12:00:00 AM")%86400) >= (17*3600) OR
(('Arrival Time' - "1/1/1970 12:00:00 AM")%86400) < (8*3600)


You can do the same thing for days of the week, too.  When building
qualifications to find items that were created on certain days, don't
forget that Jan 1, 1970 was a Thursday.  Meaning the day number for
Thursday in this qual will always be zero.

Finds items created on Thursday and Friday of any week of any year since
January 1, 1970.

((('Arrival Time' - "1/1/1970 12:00:00 AM")%(7 * 86400)) >= (0 * 86400))
AND ((('Arrival Time' - "1/1/1970 12:00:00 AM")%(7 * 86400)) < (2*
86400))

Hope that helps.  Obviously, you might want to add more criteria to
narrow your searches.

Michelle
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kyle Whitley
Sent: Friday, August 18, 2006 1:21 PM
To: arslist@ARSLIST.ORG
Subject: Number of Cases Created After Hours

I am trying to figure out a query that will allow me to see, for a 
specific site, all cases that were created between 5:00 pm - 8:00 am.  I


know how to do this for a specific date using the $DATE$ keyword, but 
how might this be done over a extended date range?


This is query I used for a specific date:

(('Arrival Time' >=  (( "08/17/2006" -  ( 60*60*24 )  + (60*60*17))) AND

(Arrival Time'  <=   (( "08/17/2006" +  ( 60*60*24 )  - (60*60*16))

ARS 6.3
Helpdesk 5.5

Thanks

Kyle

  


--
Kyle Whitley
IT System Support Professional
Office of Information and Instructional Technology (OIIT)
Board of Regents of the University System of Georgia

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Lowercase Login field

2006-08-18 Thread Kathy Morris

**



Hi,
 
Last night I spent a significant amount of time reading archived messages 
on this subject, the ARS guide, etc and my workflow is still not 
working.
 
We have several users with inconsistent formats - bsmith, TJackson, rVince, 
and our requirement is for a consistent lower case format.  
 
I created a filter which called the function LOWER ($Login Name$) passing 
the value LOWER($Login Name$) into the field $Login Name$.  Not 
working.  A thread had mentioned a direct SQL statement, which I did not 
have the syntax for.  Also there was mention of _javascript_ thru 
midtier.  I am trying to get this to work on the client via the user 
tool.
 
Is there a way to modify previous user login ids to lower 
case.
 
I know I can set a pattern of $LOWER$ on the field for future created login 
ids.
 
Is there a way so that when searching on fields, the case does not 
matter?  I think someone said "no, and live with it."  Just need to 
confirm.
 
 
 
__20060125___This posting was submitted with HTML in it___

Re: send Remedy email notification for reports automatically

2006-08-18 Thread Eric Cleereman (IT)

**



CRD 
may be another option for you:

  http://www.christiansteven.com/main.htm
It's 
quirky and buggy, but it's also cheap and powerful, so it's a 
trade-off.
 
Some of the features I really like to it are:
 - Reports can be set to run on custom 
calendars
 - Custom calendars can be pulled from any SQL source, 
including Remedy.
 - It supports up to 4 parallel threads.
 - It supports start times with formats such as "2:25 AM Last 
Friday"
 
A 
few of the features I don't like so much are:
 - Once defining an output location, it is not possible to retrieve 
the value, so it can not be verified.
 - The default install creates a public network share.  (this 
can later be made into a private share)

 - The progress bar is sometimes hangs, even though the report has 
completed.
 
Eric 
Cleereman

  -Original Message-From: Action Request System 
  discussion list(ARSList) [mailto:[EMAIL PROTECTED]On Behalf Of Susan 
  PalmerSent: Friday, August 18, 2006 11:46 AMTo: 
  arslist@ARSLIST.ORGSubject: Re: send Remedy email notification for 
  reports automatically** 
  I've been using http://www.crystaldesk.com/ and it 
  works great.  I can schedule daily, weekly, monthly or one-time.  
  VERY reasonable cost.  Easy to use.
   
  Susan 
  On 8/17/06, ahaha 
  hehehe <[EMAIL PROTECTED]> 
  wrote: 
  
** 
Hi Guys,
 
Has anyone got an idea if it's possible for Remedy to send a report 
automatically via email?
 
One of our users has requested a task status report be sent daily thru 
email. Is there a procedure to do this?
 
Any help would be appreciated.
 
Thanks!



Yahoo! Messenger with Voice. Make PC-to-Phone Calls to the US (and 30+ countries) for 
2¢/min or less. __20060125___This posting was submitted 
with HTML in it___ 

__20060125___This 
  posting was submitted with HTML in it___ 
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Re: Lowercase Login field

2006-08-18 Thread Joe DeSouza

If I were doing it via ARS I would run an escalation, NOT a filter, on the SHR:People form (or whatever other equivalent form you are using to maintain your user database if its a home grown application). And a similar filter on the User form to change the login field to loser case..
A Filter running would be triggered only on a server event on that record, such as a submit, Modify, Delete etc... which is why you are not seeing your filter firing...
Cheers
Joe D'Souza
Remedy Developer / Consultant,
BearingPoint,
Virginia.

- Original Message From: Kathy Morris <[EMAIL PROTECTED]>To: arslist@ARSLIST.ORGSent: Friday, August 18, 2006 4:06:56 PMSubject: Lowercase Login field**
Hi,
Last night I spent a significant amount of time reading archived messages on this subject, the ARS guide, etc and my workflow is still not working.
We have several users with inconsistent formats - bsmith, TJackson, rVince, and our requirement is for a consistent lower case format.
I created a filter which called the function LOWER ($Login Name$) passing the value LOWER($Login Name$) into the field $Login Name$. Not working. A thread had mentioned a direct SQL statement, which I did not have the syntax for. Also there was mention of _javascript_ thru midtier. I am trying to get this to work on the client via the user tool.
Is there a way to modify previous user login ids to lower case.
I know I can set a pattern of $LOWER$ on the field for future created login ids.
Is there a way so that when searching on fields, the case does not matter? I think someone said "no, and live with it." Just need to confirm.
__20060125___This posting was submitted with HTML in it___
__20060125___This posting was submitted with HTML in it___

ARS 6.3 Patch 18

2006-08-18 Thread Grooms, Frederick W

Has anybody tried ARS 6.3 Patch 18 yet (It was released August 13,
2006)?  

Anybody,  anybody,   Bueller, Bueller, ...

Fred 

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Pascale Boyer/VL/GVL est absent(e).

2006-08-18 Thread Pascale Boyer

Je serai absent(e) du  18-08-2006 au 05-09-2006.

Je suis en vacance. Je répondrai à votre message dès mon retour.
En cas d'urgence contacter le SAU 8787
Merci

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Re: ARS 6.3 Patch 18

2006-08-18 Thread Russell Wurth


Frederick,

We are currently running 6.3 patch 18 in production without any issues.  Using 
Solaris 9 and Sybase 12.5.

Russell

Grooms, Frederick W wrote:

Has anybody tried ARS 6.3 Patch 18 yet (It was released August 13,
2006)?  

Anybody,  anybody,   Bueller, Bueller, ...

Fred 



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Re: Need Help Importing CSV Asset Records With Cu rrency Field

Thanks Rick - that is pretty much what David Charters told me too.  Glad
to hear I'm not NUTS...but sorry to hear I will miss you at BUG.
:)
Candace

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Thursday, August 17, 2006 9:51 AM
To: arslist@ARSLIST.ORG
Subject: Re: spected Spam: Need Help Importing CSV Asset Records With Cu
rrency Field

Candace, I had this happen to me once too - there's a bug (since
patched, I think) that doesn't allow the import directly into a currency
field.  What I had to do was create a character field into which to
import the currency data, then have a Set Fields action move the data
from the char field to the currency field.

Rick

From: Action Request System discussion list(ARSList) on behalf of
McKenzie, James J C-E LCMC HQISEC/L3
Sent: Thu 8/17/2006 9:48 AM
To: arslist@ARSLIST.ORG
Subject: spected Spam: Need Help Importing CSV Asset Records With Cu
rrency Field

** 

Candace: 

You will need at least two fields to set a Currency field.  They are
Currency.value and currency.type (there are actually three fields for
currency.)  Without the type of currency (i.e. USD), the update will not
'take.'   You stated that you are working on a comma separated variable
file and it should have the currency.type in the file.  

James McKenzie 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Candace DeCou 
Sent: Thursday, August 17, 2006 9:43 AM 
To: arslist@ARSLIST.ORG 
Subject: Suspected Spam: Need Help Importing CSV Asset Records With
Currency Field 

** 

We are in need of updating our existing Asset records with Cost
information and I would like to export our existing records to csv, mass
update the Cost field (Currency field) and re-import back in place to
our 6.3 Patch 16 server (Windows 2003, SQL Server 2000).  I am getting
errors on Import since the Currency field doesn't seem to like any of
the trials I have set up to import to that field given that it appears
to have both the Current Type and Value fields.  Unfortunately, we have
recently lost Remedy support due to lack of payment on our maintenance
plan, so I would really appreciate it if anyone can help me figure out
how to import cost data into these currency fields.

Thanks in advance for your help. 

J 

Candace DeCou 
Applications Support Analyst 
Silicon Valley Bank 
Office: 408-654-6358 
Email: [EMAIL PROTECTED] 

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This message contains information from Silicon Valley Bank, or from
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you are not an intended recipient, please refrain from any
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Re: Suspected Spam: Need Help Importing CSV Asset Records With Cu rrency Field