Re: Retrieving Date from SQL

[KulapJohn]

Try this

 

select dateadd(s,1155032236,'1/1/1970 03:00 am')

 

kulap

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Luke, Brian
Sent: Saturday, December 09, 2006 3:32 AM
To: arslist@ARSLIST.ORG
Subject: Re: Retrieving Date from SQL

 

This site is handy if you just want to get a general timestamp from a date
for use in ad-hoc queries:

 

http://www.onlineconversion.com/unix_time.htm

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Veeral J Oza
Sent: Friday, December 08, 2006 2:16 AM
To: arslist@ARSLIST.ORG
Subject: Retrieving Date from SQL

** 

Hi All,

 

Remedy datatype "Date" is stored as an integer in the SQL Server database.
It is stored as the number of seconds from 1st Jan 1970. Now I am using a
SELECT query to read this value in a character (There is a requirement that
I cannot read this into a date field on Remedy). The value returned is an
integer. Is there a way through which I can convert this integer value into
date?

 

Environment: 

ARS 6.3

SQL Server 2000.

 

Regards,

Veeral Oza,

Application Analyst,

Wipro Technologies

Cell: +91 9422771736

Desk: +91 20 39102370

 



The information contained in this electronic message and any attachments to
this message are intended for the exclusive use of the addressee(s) and may
contain proprietary, confidential or privileged information. If you are not
the intended recipient, you should not disseminate, distribute or copy this
e-mail. Please notify the sender immediately and destroy all copies of this
message and any attachments. 

WARNING: Computer viruses can be transmitted via email. The recipient should
check this email and any attachments for the presence of viruses. The
company accepts no liability for any damage caused by any virus transmitted
by this email.

www.wipro.com

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Re: Asset Scanning solutions for Remedy

[msb *****]

Most Barcode readers would dump a CSV/text file on your machine once you 
'cradle' them. To get this info into Remedy, you would need a small app that 
can automatically read this csv and push the data into an Asset form. This 
is also usually available with the Barcode solution provider...


You can then build workflow to:
1. Create an asset in Remedy whenever this is a new scan.
2. Update the status/location of the asset when it gets scanned again.
etc

regards,
Murtuza.


From: "Lammey, Peter A." <[EMAIL PROTECTED]>
Reply-To: arslist@ARSLIST.ORG
To: arslist@ARSLIST.ORG
Subject: Asset Scanning solutions for Remedy
Date: Fri, 8 Dec 2006 11:21:06 -0500

Our management here has raised more and more concern regarding
accurately tracking assets in our enterprise.
We are starting to look at ways of scanning our asset tags and are
trying to find ways of getting an interface so that the scanned
information can update our Remedy Asset Management database.

Does anyone recommend certain BMC partners or companies that sell Asset
scanning solutions that can easily integrate with Remedy?

We are on ARS 6.3 Patch 16 and ITSM 5.6 with Asset Management 5.6.

Thanks
Peter Lammey
ESPN MIT Technical Services & Applications Management
860-766-4761


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Re: Retrieving Date from SQL

[Luke, Brian]

This site is handy if you just want to get a general timestamp from a
date for use in ad-hoc queries:
 
http://www.onlineconversion.com/unix_time.htm



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Veeral J Oza
Sent: Friday, December 08, 2006 2:16 AM
To: arslist@ARSLIST.ORG
Subject: Retrieving Date from SQL


** 
Hi All,
 
Remedy datatype "Date" is stored as an integer in the SQL Server
database. It is stored as the number of seconds from 1st Jan 1970. Now I
am using a SELECT query to read this value in a character (There is a
requirement that I cannot read this into a date field on Remedy). The
value returned is an integer. Is there a way through which I can convert
this integer value into date?
 
Environment: 
ARS 6.3
SQL Server 2000.
 

Regards,

Veeral Oza,

Application Analyst,

Wipro Technologies

Cell: +91 9422771736

Desk: +91 20 39102370

 

The information contained in this electronic message and any attachments
to this message are intended for the exclusive use of the addressee(s)
and may contain proprietary, confidential or privileged information. If
you are not the intended recipient, you should not disseminate,
distribute or copy this e-mail. Please notify the sender immediately and
destroy all copies of this message and any attachments. 

WARNING: Computer viruses can be transmitted via email. The recipient
should check this email and any attachments for the presence of viruses.
The company accepts no liability for any damage caused by any virus
transmitted by this email.

www.wipro.com

__20060125___This posting was submitted with HTML in
it___

___
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Answers Are"

Re: OT-RE: BMC SupportWeb is GARBAGE

[CONDREA, Daniel]

The real issue comes from the fact that the real competition is in the
US when it comes to software products. The competition tends to dye
while crossing the Atlantic ocean. The competition keeps on dying while
it moves to the east.
 
There on the Romanian market software services for ARS are practically
nonexistent.
 
Daniel



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Warren Baltimore
Sent: 09 December 2006 01:08
To: arslist@ARSLIST.ORG
Subject: Re: OT-RE: BMC SupportWeb is GARBAGE


** 
I'm sorry to hear that Daniel.  Just goes to show that BMC has a big
problem that they need to resolve ASAP.  I'm a big fan of the Remedy ARS
platform.  I can make it do all sorts of things.  But more and more,
whenever I have to deal with support I groan.  That's not to say that I
have a problem with the support team, for the most part, the folks on
the Remedy app that I have dealt with are knowlegdable and helpful, but
the processes that BMC are moving too (off shoring etc.) are not making
me happy.  If BMC wanted to keep Remedy the success that the last
15+years have made them, they wouldn't have touched a thing.  I believe
that I agree with the folks who have indicated that they feel BMC sees
Remedy as little more than a "value added" product for their line.  It's
a shame.  
 
Warren

 
On 12/8/06, CONDREA, Daniel <[EMAIL PROTECTED]> wrote: 

Hi All,

In the year 1998 we where looking for "something" that will
solve our
requirements. Two Americans came here in Romania. They brought a
box 
with documentation and software. The presentation regarding
Remedy
products was very professional. In this conditions the decision
was very
easy: ARS from Remedy with custom applications.

The supplier was Softlab from Austria. Softlab was a very bad
experience 
and we decided to work directly with Remedy.

Until Remedy & BMC joined hands everything was OK. Now from the
legal
point of view everything is a big OK. The real difference comes
from the
practice. In the old times when Remedy was an independent
company 
technical support was very OK. Now the support is a big MESS.

This is the reason why I am determined to migrate our
applications to
Windows Workflow Foundation.

Daniel

-Original Message- 
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Meyer, Jennifer
Sent: 08 December 2006 23:43
To: arslist@ARSLIST.ORG
Subject: OT-RE: BMC SupportWeb is GARBAGE

Susan,

I cuss like a sailor in RL, too. ;~>

J Meyer

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer
Sent: Friday, December 08, 2006 4:39 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC SupportWeb is GARBAGE 

**
Jennifer,

Dirty words are generally put in special characters like [EMAIL 
PROTECTED]
 ^&

Susan


On 12/8/06, Meyer, Jennifer < [EMAIL PROTECTED]
 > wrote:

   Peregrine

   $.02

   J Meyer

   -Original Message-
   Wrom:

SHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOT


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FVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBG

JS

Re: OT-RE: BMC SupportWeb is GARBAGE

[Axton]

Competition is healthy.  Maybe it is time for some outside influence.

Axton Grams

On 12/8/06, CONDREA, Daniel <[EMAIL PROTECTED]> wrote:


Hi All,

In the year 1998 we where looking for "something" that will solve our
requirements. Two Americans came here in Romania. They brought a box
with documentation and software. The presentation regarding Remedy
products was very professional. In this conditions the decision was very
easy: ARS from Remedy with custom applications.

The supplier was Softlab from Austria. Softlab was a very bad experience
and we decided to work directly with Remedy.

Until Remedy & BMC joined hands everything was OK. Now from the legal
point of view everything is a big OK. The real difference comes from the
practice. In the old times when Remedy was an independent company
technical support was very OK. Now the support is a big MESS.

This is the reason why I am determined to migrate our applications to
Windows Workflow Foundation.

Daniel

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Meyer, Jennifer
Sent: 08 December 2006 23:43
To: arslist@ARSLIST.ORG
Subject: OT-RE: BMC SupportWeb is GARBAGE

Susan,

I cuss like a sailor in RL, too. ;~>

J Meyer

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer
Sent: Friday, December 08, 2006 4:39 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC SupportWeb is GARBAGE

**
Jennifer,

Dirty words are generally put in special characters like [EMAIL PROTECTED]
 ^&

Susan


On 12/8/06, Meyer, Jennifer <[EMAIL PROTECTED]> wrote:

Peregrine

$.02

J Meyer

-Original Message-
Wrom:
SHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOT
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PEGA

Re: OT-RE: BMC SupportWeb is GARBAGE

[Warren Baltimore]

I'm sorry to hear that Daniel.  Just goes to show that BMC has a big problem
that they need to resolve ASAP.  I'm a big fan of the Remedy ARS platform.
I can make it do all sorts of things.  But more and more, whenever I have to
deal with support I groan.  That's not to say that I have a problem with the
support team, for the most part, the folks on the Remedy app that I have
dealt with are knowlegdable and helpful, but the processes that BMC are
moving too (off shoring etc.) are not making me happy.  If BMC wanted to
keep Remedy the success that the last 15+years have made them, they wouldn't
have touched a thing.  I believe that I agree with the folks who have
indicated that they feel BMC sees Remedy as little more than a "value added"
product for their line.  It's a shame.

Warren


On 12/8/06, CONDREA, Daniel <[EMAIL PROTECTED]> wrote:


Hi All,

In the year 1998 we where looking for "something" that will solve our
requirements. Two Americans came here in Romania. They brought a box
with documentation and software. The presentation regarding Remedy
products was very professional. In this conditions the decision was very
easy: ARS from Remedy with custom applications.

The supplier was Softlab from Austria. Softlab was a very bad experience
and we decided to work directly with Remedy.

Until Remedy & BMC joined hands everything was OK. Now from the legal
point of view everything is a big OK. The real difference comes from the
practice. In the old times when Remedy was an independent company
technical support was very OK. Now the support is a big MESS.

This is the reason why I am determined to migrate our applications to
Windows Workflow Foundation.

Daniel

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Meyer, Jennifer
Sent: 08 December 2006 23:43
To: arslist@ARSLIST.ORG
Subject: OT-RE: BMC SupportWeb is GARBAGE

Susan,

I cuss like a sailor in RL, too. ;~>

J Meyer

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer
Sent: Friday, December 08, 2006 4:39 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC SupportWeb is GARBAGE

**
Jennifer,

Dirty words are generally put in special characters like [EMAIL PROTECTED]
 ^&

Susan


On 12/8/06, Meyer, Jennifer <[EMAIL PROTECTED]> wrote:

   Peregrine

   $.02

   J Meyer

   -Original Message-
   Wrom:
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SHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOT
WFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGD
ADRZFSQHYUCDDJBLVLMHAALPTC

Re: BMC SupportWeb is GARBAGE

[Rocky Rockwell]

Gee I wish I had hair :-(

*Rocky*

Rocky Rockwell
eMA Team – Remedy Developer
[EMAIL PROTECTED] 
Ph#1: 214-567-8874
Ph#2: 325-884-1263



Warren Baltimore wrote:

**
"And I have great hair".
 
Heck Jennifer, that's as good a reason as any!!
 
Thanks for the smile, I needed that!
 
Warren


 
On 12/8/06, *Meyer, Jennifer* <[EMAIL PROTECTED] 
> wrote:


Shameless Vendor Plug***
Well, you're always welcome to sign a support contract with Strategic
and have me support you.  I can't guarantee I know any more than
you do,
but I'm really good at sympathizing, and you won't have to deal with
BMC's website any more.  And I have great hair!
/Shameless Vendor Plug*

J Meyer

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG ] On
Behalf Of Dan Caissie
Sent: Friday, December 08, 2006 3:42 PM
To: arslist@ARSLIST.ORG 
Subject: Re: BMC SupportWeb is GARBAGE

**

Well they don't need the large oops small support staff since
there self
support website is working so well.

Luck we have 3rd part support.

But I heard our support is going over seas also.

There lucky I don't pay the support bill.



Dan Caissie



From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG ] On
Behalf Of Rick Cook
Sent: Friday, December 08, 2006 12:30 PM
To: arslist@ARSLIST.ORG 
Subject: Re: BMC SupportWeb is GARBAGE



Did you hear that they're cutting more support staff next month?  I
don't know details, I've just heard from reliable sources that some
people there are looking for other work in advance of the axe.



BMC business plan:  "Let's pull one of the legs off the stool on which
we stand - it'll still support us, right?"



Rick



From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG ] On
Behalf Of Herb Partlow
Sent: Friday, December 08, 2006 3:18 PM
To: arslist@ARSLIST.ORG 
Subject: Re: BMC SupportWeb is GARBAGE

** **

Let face it folks. It seems since BMC has taken over the Remedy Family
product.

They have not been very interested in the users.

They basically wanted it so they could show case they other products.

The web site has become a piece of $%^&. I would have expected
more from
a company,

But they are more into selling and collecting their support money then
providing the quality

support we had when Remedy owned the software.



If they had competition on this product I bet they would be a bit more
forth coming with

Support



and let's not forget the Rug... when it was the yearly highlight and
people were busting their

butts to convince their Bosses that this was a MUST attend function.
You now it is bad when

Remedy Admin and Developer were rather stay away and work.









My .02 cents









-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG ] On
Behalf Of Tyrone Dee
Sent: Friday, December 08, 2006 11:56 AM
To: arslist@ARSLIST.ORG 
Subject: Re: BMC SupportWeb is GARBAGE



They took something that was working perfectly and screwed it up.





From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG ] On
Behalf Of Mathieu Pitre
Sent: Friday, December 08, 2006 2:33 PM
To: arslist@ARSLIST.ORG 
Subject: Re: BMC SupportWeb is GARBAGE




I agree. It makes me laugh that a business like this is not able
to have
a decent support web site.

Very stupid and annoying!

Mathieu Pitre
IT Business Systems Analyst
Production Operation
Computer Sciences Corporation
Pratt & Whitney Canada, Plant 1
Sametime: Mathieu Pitre
office: 450-647-8008 x7030





This is a PRIVATE message. If you are not the intended recipient,
please
delete without copying and kindly advise us by e-mail of the
mistake in
delivery. NOTE: Regardless of content, this e-mail shall not
operate to
bind CSC to any order or other contract unless pursuant to explicit
written agreement or government initiative expressly permitting
th

Re: OT-RE: BMC SupportWeb is GARBAGE

[CONDREA, Daniel]

Hi All,

In the year 1998 we where looking for "something" that will solve our
requirements. Two Americans came here in Romania. They brought a box
with documentation and software. The presentation regarding Remedy
products was very professional. In this conditions the decision was very
easy: ARS from Remedy with custom applications.

The supplier was Softlab from Austria. Softlab was a very bad experience
and we decided to work directly with Remedy.

Until Remedy & BMC joined hands everything was OK. Now from the legal
point of view everything is a big OK. The real difference comes from the
practice. In the old times when Remedy was an independent company
technical support was very OK. Now the support is a big MESS.

This is the reason why I am determined to migrate our applications to
Windows Workflow Foundation.

Daniel

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Meyer, Jennifer
Sent: 08 December 2006 23:43
To: arslist@ARSLIST.ORG
Subject: OT-RE: BMC SupportWeb is GARBAGE

Susan,

I cuss like a sailor in RL, too. ;~>

J Meyer

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer
Sent: Friday, December 08, 2006 4:39 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC SupportWeb is GARBAGE

**
Jennifer,
 
Dirty words are generally put in special characters like [EMAIL PROTECTED]
 ^&
 
Susan

 
On 12/8/06, Meyer, Jennifer <[EMAIL PROTECTED]> wrote: 

Peregrine

$.02

J Meyer

-Original Message-
Wrom:
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TCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFM

Re: Issue with Change Requests

[ARSList]

Did you already change the Group name on the ticket?  And 
Do you have your Remedy Agents (who are in APP-Support) in a Support
Group?

It depends on how you want the product (Remedy) to conform to your
organization, or vice-versa...



-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heynewgirl
Sent: Friday, December 08, 2006 12:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: Issue with Change Requests

I am on patch 18.  On my change request there is no assigned to field.
Just Supervisor.  It is also the Supervisor who does the work.  In my
area the supervisor doesnt mean the "manager type".  So when I choose
the "Supervisor+" from the drop down nothing will show up in the
Supervisor+ queue.  Its only when I put in their userid.  First letter
and last name.  I am new to all of this so this is probably a pretty
easy fix..

thanks for everyones help.

katherine


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where
the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: BMC SupportWeb is GARBAGE

[Warren Baltimore]

"And I have great hair".

Heck Jennifer, that's as good a reason as any!!

Thanks for the smile, I needed that!

Warren


On 12/8/06, Meyer, Jennifer <[EMAIL PROTECTED]> wrote:


Shameless Vendor Plug***
Well, you're always welcome to sign a support contract with Strategic
and have me support you.  I can't guarantee I know any more than you do,
but I'm really good at sympathizing, and you won't have to deal with
BMC's website any more.  And I have great hair!
/Shameless Vendor Plug*

J Meyer

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Dan Caissie
Sent: Friday, December 08, 2006 3:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC SupportWeb is GARBAGE

**

Well they don't need the large oops small support staff since there self
support website is working so well.

Luck we have 3rd part support.

But I heard our support is going over seas also.

There lucky I don't pay the support bill.



Dan Caissie



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Friday, December 08, 2006 12:30 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC SupportWeb is GARBAGE



Did you hear that they're cutting more support staff next month?  I
don't know details, I've just heard from reliable sources that some
people there are looking for other work in advance of the axe.



BMC business plan:  "Let's pull one of the legs off the stool on which
we stand - it'll still support us, right?"



Rick



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Herb Partlow
Sent: Friday, December 08, 2006 3:18 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC SupportWeb is GARBAGE

** **

Let face it folks. It seems since BMC has taken over the Remedy Family
product.

They have not been very interested in the users.

They basically wanted it so they could show case they other products.

The web site has become a piece of $%^&. I would have expected more from
a company,

But they are more into selling and collecting their support money then
providing the quality

support we had when Remedy owned the software.



If they had competition on this product I bet they would be a bit more
forth coming with

Support



and let's not forget the Rug... when it was the yearly highlight and
people were busting their

butts to convince their Bosses that this was a MUST attend function.
You now it is bad when

Remedy Admin and Developer were rather stay away and work.









My .02 cents









-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tyrone Dee
Sent: Friday, December 08, 2006 11:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: BMC SupportWeb is GARBAGE



They took something that was working perfectly and screwed it up.





From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mathieu Pitre
Sent: Friday, December 08, 2006 2:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC SupportWeb is GARBAGE




I agree. It makes me laugh that a business like this is not able to have
a decent support web site.

Very stupid and annoying!

Mathieu Pitre
IT Business Systems Analyst
Production Operation
Computer Sciences Corporation
Pratt & Whitney Canada, Plant 1
Sametime: Mathieu Pitre
office: 450-647-8008 x7030





This is a PRIVATE message. If you are not the intended recipient, please
delete without copying and kindly advise us by e-mail of the mistake in
delivery. NOTE: Regardless of content, this e-mail shall not operate to
bind CSC to any order or other contract unless pursuant to explicit
written agreement or government initiative expressly permitting the use
of e-mail for such purpose.






Warren Baltimore <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)"


08/12/2006 01:41 PM

Please respond to
arslist@ARSLIST.ORG

To

arslist@ARSLIST.ORG

cc



Subject

BMC SupportWeb is GARBAGE










**
And now, a bit of a rant.

What in God's name do we pay all of the money in support to BMC for if
they cannot even provide a halfway decent support website?

It's next to impossible to get anything to work!  Every time I try to
use the Knowledgebase, it jumps me back to the support home page.  I'm
signed in, I'm payed up, all popup blockers are turned off.

I'm really getting sick of this.

They have had more than enough time to fix this piece of garbage.

--
Warren R. Baltimo

OT-RE: BMC SupportWeb is GARBAGE

[Meyer, Jennifer]

Susan,

I cuss like a sailor in RL, too. ;~>

J Meyer

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer
Sent: Friday, December 08, 2006 4:39 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC SupportWeb is GARBAGE

**
Jennifer,
 
Dirty words are generally put in special characters like [EMAIL PROTECTED]
 ^&
 
Susan

 
On 12/8/06, Meyer, Jennifer <[EMAIL PROTECTED]> wrote: 

Peregrine

$.02

J Meyer

-Original Message-
Wrom:
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BXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKV
FVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBG
JSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQ
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RNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBL
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ZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJG
DGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBAR
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YUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHS
CRTNHGSWZIDREXCAX

Re: BMC SupportWeb is GARBAGE

[Meyer, Jennifer]

Shameless Vendor Plug***
Well, you're always welcome to sign a support contract with Strategic
and have me support you.  I can't guarantee I know any more than you do,
but I'm really good at sympathizing, and you won't have to deal with
BMC's website any more.  And I have great hair!
/Shameless Vendor Plug*

J Meyer

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Dan Caissie
Sent: Friday, December 08, 2006 3:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC SupportWeb is GARBAGE

** 

Well they don't need the large oops small support staff since there self
support website is working so well.

Luck we have 3rd part support.

But I heard our support is going over seas also.

There lucky I don't pay the support bill.

 

Dan Caissie



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Friday, December 08, 2006 12:30 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC SupportWeb is GARBAGE

 

Did you hear that they're cutting more support staff next month?  I
don't know details, I've just heard from reliable sources that some
people there are looking for other work in advance of the axe.

 

BMC business plan:  "Let's pull one of the legs off the stool on which
we stand - it'll still support us, right?"

 

Rick 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Herb Partlow
Sent: Friday, December 08, 2006 3:18 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC SupportWeb is GARBAGE

** ** 

Let face it folks. It seems since BMC has taken over the Remedy Family
product. 

They have not been very interested in the users. 

They basically wanted it so they could show case they other products. 

The web site has become a piece of $%^&. I would have expected more from
a company,

But they are more into selling and collecting their support money then
providing the quality

support we had when Remedy owned the software.

 

If they had competition on this product I bet they would be a bit more
forth coming with 

Support

 

and let's not forget the Rug... when it was the yearly highlight and
people were busting their

butts to convince their Bosses that this was a MUST attend function.
You now it is bad when

Remedy Admin and Developer were rather stay away and work.

 

 

 

 

My .02 cents

 

 

 

 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tyrone Dee
Sent: Friday, December 08, 2006 11:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: BMC SupportWeb is GARBAGE

 

They took something that was working perfectly and screwed it up.

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mathieu Pitre
Sent: Friday, December 08, 2006 2:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC SupportWeb is GARBAGE

 


I agree. It makes me laugh that a business like this is not able to have
a decent support web site. 

Very stupid and annoying!

Mathieu Pitre
IT Business Systems Analyst
Production Operation
 Computer Sciences Corporation
Pratt & Whitney Canada, Plant 1
Sametime: Mathieu Pitre
office: 450-647-8008 x7030





This is a PRIVATE message. If you are not the intended recipient, please
delete without copying and kindly advise us by e-mail of the mistake in
delivery. NOTE: Regardless of content, this e-mail shall not operate to
bind CSC to any order or other contract unless pursuant to explicit
written agreement or government initiative expressly permitting the use
of e-mail for such purpose.






Warren Baltimore <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)"
 

08/12/2006 01:41 PM 

Please respond to
arslist@ARSLIST.ORG

To

arslist@ARSLIST.ORG 

cc

 

Subject

BMC SupportWeb is GARBAGE

 

 

 




** 
And now, a bit of a rant. 
  
What in God's name do we pay all of the money in support to BMC for if
they cannot even provide a halfway decent support website? 
  
It's next to impossible to get anything to work!  Every time I try to
use the Knowledgebase, it jumps me back to the support home page.  I'm
signed in, I'm payed up, all popup blockers are turned off. 
  
I'm really getting sick of this. 
  
They have had more than enough time to fix this piece of garbage.

-- 
Warren R. Baltimore II
Remedy Developer
UW Medicine IT Services
School of Medicine
University of Washington
Box 358220
1325 Fourth Ave, Suite 2000
Seattle, W

Re: BMC SupportWeb is GARBAGE

[Susan Palmer]

Jennifer,

Dirty words are generally put in special characters like [EMAIL PROTECTED] <[EMAIL 
PROTECTED]>^&

Susan


On 12/8/06, Meyer, Jennifer <[EMAIL PROTECTED]> wrote:


Peregrine

$.02

J Meyer

-Original Message-
Wrom:
SHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCD

Re: Issue with Change Requests

[Heynewgirl]

I am on patch 18.  On my change request there is no assigned to field.
Just Supervisor.  It is also the Supervisor who does the work.  In my
area the supervisor doesnt mean the "manager type".  So when I choose
the "Supervisor+" from the drop down nothing will show up in the
Supervisor+ queue.  Its only when I put in their userid.  First letter
and last name.  I am new to all of this so this is probably a pretty
easy fix..

thanks for everyones help.

katherine

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Answers Are"

Re: BMC SupportWeb is GARBAGE

[Meyer, Jennifer]

Peregrine

$.02

J Meyer 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Friday, December 08, 2006 12:30 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC SupportWeb is GARBAGE

**
Did you hear that they're cutting more support staff next month?  I
don't know details, I've just heard from reliable sources that some
people there are looking for other work in advance of the axe.
 
BMC business plan:  "Let's pull one of the legs off the stool on which
we stand - it'll still support us, right?"
 
Rick


From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Herb Partlow
Sent: Friday, December 08, 2006 3:18 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC SupportWeb is GARBAGE


** ** 

Let face it folks. It seems since BMC has taken over the Remedy Family
product. 

They have not been very interested in the users. 

They basically wanted it so they could show case they other products. 

The web site has become a piece of $%^&. I would have expected more from
a company,

But they are more into selling and collecting their support money then
providing the quality

support we had when Remedy owned the software.

 

If they had competition on this product I bet they would be a bit more
forth coming with 

Support

 

and let's not forget the Rug... when it was the yearly highlight and
people were busting their

butts to convince their Bosses that this was a MUST attend function.
You now it is bad when

Remedy Admin and Developer were rather stay away and work.

 

 

 

 

My .02 cents

 

 

 

 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tyrone Dee
Sent: Friday, December 08, 2006 11:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: BMC SupportWeb is GARBAGE

 

They took something that was working perfectly and screwed it up.

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mathieu Pitre
Sent: Friday, December 08, 2006 2:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC SupportWeb is GARBAGE

 


I agree. It makes me laugh that a business like this is not able to have
a decent support web site. 

Very stupid and annoying!

Mathieu Pitre
IT Business Systems Analyst
Production Operation
 Computer Sciences Corporation
Pratt & Whitney Canada, Plant 1
Sametime: Mathieu Pitre
office: 450-647-8008 x7030





This is a PRIVATE message. If you are not the intended recipient, please
delete without copying and kindly advise us by e-mail of the mistake in
delivery. NOTE: Regardless of content, this e-mail shall not operate to
bind CSC to any order or other contract unless pursuant to explicit
written agreement or government initiative expressly permitting the use
of e-mail for such purpose.






Warren Baltimore <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)"
 

08/12/2006 01:41 PM 

Please respond to
arslist@ARSLIST.ORG

To

arslist@ARSLIST.ORG 

cc

 

Subject

BMC SupportWeb is GARBAGE

 

 

 




** 
And now, a bit of a rant. 
  
What in God's name do we pay all of the money in support to BMC for if
they cannot even provide a halfway decent support website? 
  
It's next to impossible to get anything to work!  Every time I try to
use the Knowledgebase, it jumps me back to the support home page.  I'm
signed in, I'm payed up, all popup blockers are turned off. 
  
I'm really getting sick of this. 
  
They have had more than enough time to fix this piece of garbage.

-- 
Warren R. Baltimore II
Remedy Developer
UW Medicine IT Services
School of Medicine
University of Washington
Box 358220
1325 Fourth Ave, Suite 2000
Seattle, WA 98101

The opinions expressed in this e-mail are in no way those of the
University of Washington, or the State of Washington.  They are my own. 
__20060125___This posting was submitted with HTML in
it___ 

__20060125___This posting was submitted with HTML in
it___ __20060125___This posting was submitted with
HTML in it___
__20060125___This posting was submitted with HTML in
it___ 

___
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Answers Are"

Re: BMC SupportWeb is GARBAGE

[Dan Caissie]

Well they don't need the large oops small support staff since there self
support website is working so well.

Luck we have 3rd part support.

But I heard our support is going over seas also.

There lucky I don't pay the support bill.

 

Dan Caissie



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Friday, December 08, 2006 12:30 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC SupportWeb is GARBAGE

 

Did you hear that they're cutting more support staff next month?  I
don't know details, I've just heard from reliable sources that some
people there are looking for other work in advance of the axe.

 

BMC business plan:  "Let's pull one of the legs off the stool on which
we stand - it'll still support us, right?"

 

Rick 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Herb Partlow
Sent: Friday, December 08, 2006 3:18 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC SupportWeb is GARBAGE

** ** 

Let face it folks. It seems since BMC has taken over the Remedy Family
product. 

They have not been very interested in the users. 

They basically wanted it so they could show case they other products. 

The web site has become a piece of $%^&. I would have expected more from
a company,

But they are more into selling and collecting their support money then
providing the quality

support we had when Remedy owned the software.

 

If they had competition on this product I bet they would be a bit more
forth coming with 

Support

 

and let's not forget the Rug... when it was the yearly highlight and
people were busting their

butts to convince their Bosses that this was a MUST attend function.
You now it is bad when

Remedy Admin and Developer were rather stay away and work.

 

 

 

 

My .02 cents

 

 

 

 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tyrone Dee
Sent: Friday, December 08, 2006 11:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: BMC SupportWeb is GARBAGE

 

They took something that was working perfectly and screwed it up.

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mathieu Pitre
Sent: Friday, December 08, 2006 2:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC SupportWeb is GARBAGE

 


I agree. It makes me laugh that a business like this is not able to have
a decent support web site. 

Very stupid and annoying!

Mathieu Pitre 
IT Business Systems Analyst
Production Operation
  Computer Sciences Corporation
Pratt & Whitney Canada, Plant 1
Sametime: Mathieu Pitre
office: 450-647-8008 x7030





This is a PRIVATE message. If you are not the intended recipient, please
delete without copying and kindly advise us by e-mail of the mistake in
delivery. NOTE: Regardless of content, this e-mail shall not operate to
bind CSC to any order or other contract unless pursuant to explicit
written agreement or government initiative expressly permitting the use
of e-mail for such purpose.






Warren Baltimore <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)"
 

08/12/2006 01:41 PM 

Please respond to
arslist@ARSLIST.ORG

To

arslist@ARSLIST.ORG 

cc

 

Subject

BMC SupportWeb is GARBAGE

 

 

 




** 
And now, a bit of a rant. 
  
What in God's name do we pay all of the money in support to BMC for if
they cannot even provide a halfway decent support website? 
  
It's next to impossible to get anything to work!  Every time I try to
use the Knowledgebase, it jumps me back to the support home page.  I'm
signed in, I'm payed up, all popup blockers are turned off. 
  
I'm really getting sick of this. 
  
They have had more than enough time to fix this piece of garbage.

-- 
Warren R. Baltimore II
Remedy Developer
UW Medicine IT Services
School of Medicine
University of Washington
Box 358220
1325 Fourth Ave, Suite 2000
Seattle, WA 98101

The opinions expressed in this e-mail are in no way those of the
University of Washington, or the State of Washington.  They are my own. 
__20060125___This posting was submitted with HTML in
it___ 

__20060125___This posting was submitted with HTML in
it___ __20060125___This posting was submitted with
HTML in it___

__20060125___This posting was submitted with HTML in
it___

___
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Re: OT: ARUtilities Holiday Special

[Jim Ashton]

Apologies to the list for resending this. I meant to send it solely to 
myself as a reminder.  It is a very useful product!

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Re: ARUtilities Holiday Special

[Timothy Powell]

Dang it. I bought my copy on 11/28...
Well worth the money. Great tool.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED]
Sent: Friday, December 08, 2006 11:06 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARUtilities Holiday Special

I think everyone should ;)

> Good deal!  I just bought a copy for myself.
> 
> Thanks.
> 
> Stephen
> 
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED]
> Sent: Friday, December 08, 2006 7:48 AM
> To: arslist@ARSLIST.ORG
> Subject: OT: ARUtilities Holiday Special
> 
> Hello everyone, Happy Holidays.
> 
> ARUtilities Suite is now available for half price during the month of 
> December.
> The sale will end January 1, 2007.
> 
> ARUtilities Suite includes:
> ARUtilities 7.0
> ARUtilities 6.5
> ARUtilities 5.6
> ARUtilities 4
> 
> ARUtilities 7.0 has had a recent update that addressed issues reported 
> by users, and new features requested by users. New search abilities 
> include searching Help Text and Change History for all objects on your 
> servers.
> 
> For more information and to download visit http://www.arutilities.com
> 
> Comments are welcome at [EMAIL PROTECTED] problems can be 
> reported to [EMAIL PROTECTED]
> 
> Thank you so much for your support.
> Have a safe and happy holiday.
> 
> Les Ganton
> 
> __
> __
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
> ARSlist:"Where the Answers Are"
> 
>

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> 


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Re: BMC SupportWeb is GARBAGE

[Rick Cook]

Did you hear that they're cutting more support staff next month?  I don't
know details, I've just heard from reliable sources that some people there
are looking for other work in advance of the axe.
 
BMC business plan:  "Let's pull one of the legs off the stool on which we
stand - it'll still support us, right?"
 
Rick 
  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Herb Partlow
Sent: Friday, December 08, 2006 3:18 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC SupportWeb is GARBAGE


** ** 

Let face it folks. It seems since BMC has taken over the Remedy Family
product. 

They have not been very interested in the users. 

They basically wanted it so they could show case they other products. 

The web site has become a piece of $%^&. I would have expected more from a
company,

But they are more into selling and collecting their support money then
providing the quality

support we had when Remedy owned the software.

 

If they had competition on this product I bet they would be a bit more forth
coming with 

Support

 

and let's not forget the Rug. when it was the yearly highlight and people
were busting their

butts to convince their Bosses that this was a MUST attend function.  You
now it is bad when

Remedy Admin and Developer were rather stay away and work...

 

 

 

 

My .02 cents

 

 

 

 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tyrone Dee
Sent: Friday, December 08, 2006 11:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: BMC SupportWeb is GARBAGE

 

They took something that was working perfectly and screwed it up.

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mathieu Pitre
Sent: Friday, December 08, 2006 2:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC SupportWeb is GARBAGE

 


I agree. It makes me laugh that a business like this is not able to have a
decent support web site. 

Very stupid and annoying!

Mathieu Pitre 
IT Business Systems Analyst
Production Operation
 Computer Sciences Corporation
Pratt & Whitney Canada, Plant 1
Sametime: Mathieu Pitre
office: 450-647-8008 x7030





This is a PRIVATE message. If you are not the intended recipient, please
delete without copying and kindly advise us by e-mail of the mistake in
delivery. NOTE: Regardless of content, this e-mail shall not operate to bind
CSC to any order or other contract unless pursuant to explicit written
agreement or government initiative expressly permitting the use of e-mail
for such purpose.







Warren Baltimore <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)"
 

08/12/2006 01:41 PM 


Please respond to
arslist@ARSLIST.ORG


To

arslist@ARSLIST.ORG 


cc

 


Subject

BMC SupportWeb is GARBAGE

 


 

 




** 
And now, a bit of a rant. 
  
What in God's name do we pay all of the money in support to BMC for if they
cannot even provide a halfway decent support website? 
  
It's next to impossible to get anything to work!  Every time I try to use
the Knowledgebase, it jumps me back to the support home page.  I'm signed
in, I'm payed up, all popup blockers are turned off. 
  
I'm really getting sick of this. 
  
They have had more than enough time to fix this piece of garbage.

-- 
Warren R. Baltimore II
Remedy Developer
UW Medicine IT Services
School of Medicine
University of Washington
Box 358220
1325 Fourth Ave, Suite 2000
Seattle, WA 98101

The opinions expressed in this e-mail are in no way those of the University
of Washington, or the State of Washington.  They are my own. 
__20060125___This posting was submitted with HTML in
it___ 

__20060125___This posting was submitted with HTML in
it___ __20060125___This posting was submitted with HTML
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image001.gif
Description: GIF image

Re: OT: ARUtilities Holiday Special

[Jim Ashton]

On Fri, 8 Dec 2006 07:47:44 -0500, [EMAIL PROTECTED] wrote:

>Hello everyone, Happy Holidays.
>
>ARUtilities Suite is now available for half price during the month of 
December.
>The sale will end January 1, 2007.
>
>ARUtilities Suite includes:
>ARUtilities 7.0
>ARUtilities 6.5
>ARUtilities 5.6
>ARUtilities 4
>
>ARUtilities 7.0 has had a recent update that addressed issues reported by 
users,
>and new features requested by users. New search abilities include 
searching Help
>Text and Change History for all objects on your servers.
>
>For more information and to download visit
>http://www.arutilities.com
>
>Comments are welcome at [EMAIL PROTECTED]
>problems can be reported to [EMAIL PROTECTED]
>
>Thank you so much for your support.
>Have a safe and happy holiday.
>
>Les Ganton
>
>___

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the Answers Are"
>=

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Re: Retrieving Date from SQL

[Jim Ashton]

Yet another option

The following T-SQL functions convert date/time to/from Remedy and account 
for GMT and Daylight Savings Time (set up for Canada):


/* NOTES on this function:
Input parameters @GetUTCDate and @GetDate expect the results of the 
GetUTCDate() and GetDate()
built-in functions respectively.  These functions won't work within the 
context of
a UDF.
@RemedySeconds is the value from a Remedy date field.

SAMPLE USE:
declare @result datetime
declare @remedyseconds int
select @remedyseconds=1140120203 --create_date from shr_categorization 
where entry_id=0001583

select @result=msdb.dbo.fnGetRemedyDate(@remedyseconds,GetUTCDate(),GetDate
())
print @result

Acknowledgements: 
http://classicasp.aspfaq.com/date-time-routines-manipulation/how-do-i-
convert-local-time-to-utc-gmt-time.html
*/
USE MSDB
GO

ALTER FUNCTION fnGetRemedyDate(@RemedySeconds int, @GetUTCDate datetime, 
@GetDate datetime)
RETURNS datetime
AS
BEGIN
 DECLARE 
@sdt smalldatetime, 
@edt smalldatetime,
@i tinyint, 
 @Offset int,
 @RemedyDate datetime,
 @UTCDate smalldatetime
 SELECT @UTCDate = DATEADD(second, @RemedySeconds, '1970-01-01') -- 
value of Remedy (epoch) time GMT 

 -- find first Sunday in April 
 SET @i = 1
 WHILE @i < 7 
 BEGIN 
  SET @sdt = RTRIM(YEAR(@UTCDate))+'040'+RTRIM(@i)+' 02:00'
  IF DATEPART(weekday,@sdt)=1  
  BEGIN 
   SET @i = 7 
  END 
  SET @i = @i + 1 
 END 
 -- find last Sunday in October 
 SET @i = 31 
 WHILE @i > 24 
 BEGIN 
  SET @edt = RTRIM(YEAR(@UTCDate))+'10'+RTRIM(@i) + ' 02:00' 
  IF DATEPART(weekday,@edt)=1  
  BEGIN 
   SET @i = 24 
  END 
  SET @i = @i - 1 
 END 
 SELECT @Offset = DATEDIFF ( ss , @GetUTCDate , @GetDate )
/* NOTE that the adjustment below is slightly flawed; you are comparing the 
initial value in GMT/UTC time
to the start/end times of DST in the local time zone (since they can't be 
adjusted for UTC without knowing
the adjustment factor)!
A more accurate (but also complex) methodology involves use of the registry 
as described at
http://www.planet-source-code.com/vb/scripts/ShowCode.asp?
txtCodeId=544&lngWId=5
*/
 IF (@UTCDate>[EMAIL PROTECTED] AND @UTCDate<@edt) 
  SET @offset = @offset + 3600 -- an hour's worth of seconds 
 SELECT @RemedyDate = DATEADD(second,(@RemedySeconds + 
@Offset), '1970-01-01')
 RETURN(@RemedyDate)
END


/*
SAMPLE USE:
declare @TargetDate datetime
declare @RemedyDate datetime
set @TargetDate='2006-02-09'
select @RemedyDate=msdb.dbo.fnSetRemedyDate(@TargetDate,GetUTCDate(),GetDate
())
print @RemedyDate
*/
ALTER FUNCTION fnSetRemedyDate(@TargetDate datetime, @GetUTCDate datetime, 
@GetDate datetime)
RETURNS int
AS
BEGIN
-- work out GMT/UTC offset value
 DECLARE @Offset int,
@sdt smalldatetime, 
@edt smalldatetime,
@i tinyint
 -- find first Sunday in April 
 SET @i = 1
 WHILE @i < 7 
 BEGIN 
  SET @sdt = RTRIM(YEAR(@TargetDate))+'040'+RTRIM(@i)+' 02:00'
  IF DATEPART(weekday,@sdt)=1  
  BEGIN 
   SET @i = 7 
  END 
  SET @i = @i + 1 
 END 
 -- find last Sunday in October 
 SET @i = 31 
 WHILE @i > 24 
 BEGIN 
  SET @edt = RTRIM(YEAR(@TargetDate))+'10'+RTRIM(@i) + ' 
02:00' 
  IF DATEPART(weekday,@edt)=1  
  BEGIN 
   SET @i = 24 
  END 
  SET @i = @i - 1 
 END 
 SELECT @Offset = DATEDIFF ( hh , @GetDate, @GetUTCDate )
-- adjust for DST (see NOTE in fnGetRemedyDate)
 IF (@TargetDate>[EMAIL PROTECTED] AND @TargetDate<@edt) 
  SET @Offset = @Offset - 1 -- an hour's worth of seconds 

--apply offset value to target date (so date is entered in GMT time, not 
local time)
 SELECT @TargetDate = dateadd(hh,@Offset,@TargetDate)

-- determine Remedy int value for revised target date
 DECLARE @RemedyDate int
 SELECT @RemedyDate=ABS(DATEDIFF(ss,@TargetDate,'1970-01-01'))
 RETURN(@remedyDate)
END

/*
SAMPLE USE:
declare @result int
declare @GetUTCDate datetime
select @result=msdb.dbo.fnSetRemedyDate(GetUTCDate())
print @result
*/
CREATE FUNCTION fnSetRemedyCurrentDate(@GetUTCDate datetime)
RETURNS int
AS
BEGIN
 DECLARE @RemedyDate int
 SELECT @RemedyDate=ABS(DATEDIFF(ss,@GetUTCDate,'1970-01-01'))
 RETURN(@remedyDate)
END

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Re: BMC SupportWeb is GARBAGE

[Herb Partlow]

** 

Let face it folks. It seems since BMC has taken over the Remedy Family
product. 

They have not been very interested in the users. 

They basically wanted it so they could show case they other products. 

The web site has become a piece of $%^&. I would have expected more from
a company,

But they are more into selling and collecting their support money then
providing the quality

support we had when Remedy owned the software.

 

If they had competition on this product I bet they would be a bit more
forth coming with 

Support

 

and let's not forget the Rug. when it was the yearly highlight and
people were busting their

butts to convince their Bosses that this was a MUST attend function.
You now it is bad when

Remedy Admin and Developer were rather stay away and work...

 

 

 

 

My .02 cents

 

 

 

 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tyrone Dee
Sent: Friday, December 08, 2006 11:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: BMC SupportWeb is GARBAGE

 

They took something that was working perfectly and screwed it up.

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mathieu Pitre
Sent: Friday, December 08, 2006 2:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC SupportWeb is GARBAGE

 


I agree. It makes me laugh that a business like this is not able to have
a decent support web site. 

Very stupid and annoying!

Mathieu Pitre 
IT Business Systems Analyst
Production Operation
 Computer Sciences Corporation
Pratt & Whitney Canada, Plant 1
Sametime: Mathieu Pitre
office: 450-647-8008 x7030





This is a PRIVATE message. If you are not the intended recipient, please
delete without copying and kindly advise us by e-mail of the mistake in
delivery. NOTE: Regardless of content, this e-mail shall not operate to
bind CSC to any order or other contract unless pursuant to explicit
written agreement or government initiative expressly permitting the use
of e-mail for such purpose.







Warren Baltimore <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)"
 

08/12/2006 01:41 PM 


Please respond to
arslist@ARSLIST.ORG


To

arslist@ARSLIST.ORG 


cc

 


Subject

BMC SupportWeb is GARBAGE

 


 

 




** 
And now, a bit of a rant. 
  
What in God's name do we pay all of the money in support to BMC for if
they cannot even provide a halfway decent support website? 
  
It's next to impossible to get anything to work!  Every time I try to
use the Knowledgebase, it jumps me back to the support home page.  I'm
signed in, I'm payed up, all popup blockers are turned off. 
  
I'm really getting sick of this. 
  
They have had more than enough time to fix this piece of garbage.

-- 
Warren R. Baltimore II
Remedy Developer
UW Medicine IT Services
School of Medicine
University of Washington
Box 358220
1325 Fourth Ave, Suite 2000
Seattle, WA 98101

The opinions expressed in this e-mail are in no way those of the
University of Washington, or the State of Washington.  They are my own. 
__20060125___This posting was submitted with HTML in
it___ 

__20060125___This posting was submitted with HTML in
it___

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Description: GIF image

Re: BMC SupportWeb is GARBAGE

[Tyrone Dee]

They took something that was working perfectly and screwed it up.

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mathieu Pitre
Sent: Friday, December 08, 2006 2:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC SupportWeb is GARBAGE

 


I agree. It makes me laugh that a business like this is not able to have a
decent support web site. 

Very stupid and annoying!

Mathieu Pitre 
IT Business Systems Analyst
Production Operation
 Computer Sciences Corporation
Pratt & Whitney Canada, Plant 1
Sametime: Mathieu Pitre
office: 450-647-8008 x7030





This is a PRIVATE message. If you are not the intended recipient, please
delete without copying and kindly advise us by e-mail of the mistake in
delivery. NOTE: Regardless of content, this e-mail shall not operate to bind
CSC to any order or other contract unless pursuant to explicit written
agreement or government initiative expressly permitting the use of e-mail
for such purpose.








Warren Baltimore <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)"
 

08/12/2006 01:41 PM 


Please respond to
arslist@ARSLIST.ORG


To

arslist@ARSLIST.ORG 


cc

 


Subject

BMC SupportWeb is GARBAGE

 


 

 




** 
And now, a bit of a rant. 
  
What in God's name do we pay all of the money in support to BMC for if they
cannot even provide a halfway decent support website? 
  
It's next to impossible to get anything to work!  Every time I try to use
the Knowledgebase, it jumps me back to the support home page.  I'm signed
in, I'm payed up, all popup blockers are turned off. 
  
I'm really getting sick of this. 
  
They have had more than enough time to fix this piece of garbage.

-- 
Warren R. Baltimore II
Remedy Developer
UW Medicine IT Services
School of Medicine
University of Washington
Box 358220
1325 Fourth Ave, Suite 2000
Seattle, WA 98101

The opinions expressed in this e-mail are in no way those of the University
of Washington, or the State of Washington.  They are my own. 
__20060125___This posting was submitted with HTML in
it___ 


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Description: GIF image

Re: Issue with Change Requests

[ARSList]

What patch(es) are you on?

Nick

Havin' Fun in Sacramento - CA

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heynewgirl
Sent: Friday, December 08, 2006 10:56 AM
To: arslist@ARSLIST.ORG
Subject: Issue with Change Requests

I have an issue when a change request is submitted.  Initially the user
will create the change request and under Support Information they
choose the group ( we only have one ) and they pull the the Supervisors
name from the drop down list that is supplied.  When this happens the
tickets will not go into the users queue.  I have to change their full
name that was chosen to their user id instead.  I cant figure out what
it was that I did wrong.  This happened after we upgraded to 6.3 from
5.5.  In a sense it wasnt an upgrade in the typical format because we
just purchased a new server loaded 6.3 and migrated the data only.


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Re: BMC SupportWeb is GARBAGE

[Mathieu Pitre]

I agree. It makes me laugh that a business like this is not able to have a 
decent support web site.

Very stupid and annoying!
 
Mathieu Pitre 
IT Business Systems Analyst
Production Operation
 Computer Sciences Corporation
Pratt & Whitney Canada, Plant 1
Sametime: Mathieu Pitre
office: 450-647-8008 x7030



This is a PRIVATE message. If you are not the intended recipient, please 
delete without copying and kindly advise us by e-mail of the mistake in 
delivery. NOTE: Regardless of content, this e-mail shall not operate to 
bind CSC to any order or other contract unless pursuant to explicit 
written agreement or government initiative expressly permitting the use of 
e-mail for such purpose.





Warren Baltimore <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 

08/12/2006 01:41 PM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
BMC SupportWeb is GARBAGE






** 
And now, a bit of a rant.
 
What in God's name do we pay all of the money in support to BMC for if 
they cannot even provide a halfway decent support website?
 
It's next to impossible to get anything to work!  Every time I try to use 
the Knowledgebase, it jumps me back to the support home page.  I'm signed 
in, I'm payed up, all popup blockers are turned off.
 
I'm really getting sick of this.
 
They have had more than enough time to fix this piece of garbage.

-- 
Warren R. Baltimore II
Remedy Developer
UW Medicine IT Services
School of Medicine
University of Washington
Box 358220
1325 Fourth Ave, Suite 2000
Seattle, WA 98101

The opinions expressed in this e-mail are in no way those of the 
University of Washington, or the State of Washington.  They are my own. 
__20060125___This posting was submitted with HTML in 
it___ 


gify3gWEBqj0z.gif
Description: GIF image

Re: Issue with Change Requests

[VanAartsen, Christopher]

I'd say check what is being sent to the shr:consolidatedlist, then look at
your submit and modify filters (on my 6.3 install they are called
shrc:shr-modifyconsolidated1&2, and shrc:shr-submitconsolidated).  Are you
sending the full name or the Assignee Login Name for the Assigned To field? 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heynewgirl
Sent: Friday, December 08, 2006 1:56 PM
To: arslist@ARSLIST.ORG
Subject: Issue with Change Requests

I have an issue when a change request is submitted.  Initially the user
will create the change request and under Support Information they
choose the group ( we only have one ) and they pull the the Supervisors
name from the drop down list that is supplied.  When this happens the
tickets will not go into the users queue.  I have to change their full
name that was chosen to their user id instead.  I cant figure out what
it was that I did wrong.  This happened after we upgraded to 6.3 from
5.5.  In a sense it wasnt an upgrade in the typical format because we
just purchased a new server loaded 6.3 and migrated the data only.


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Re: BMC SupportWeb is GARBAGE

[patrick zandi]

Sometimes, Like me.. you have to have the support folks fix this
personally..
I just gave them my userid and password Shh
and said SEE I am not Crazy..

I was then reminded of the quote from the Bible..
*Rev 8:1* And when he had opened the seventh seal, there was silence in
heaven about the space of half an hour

Then the tech came back and said.. "this is going to take a while"
a day later.. Voila.. it worked..

On 12/8/06, Heynewgirl <[EMAIL PROTECTED]> wrote:


Totally Agree.  I cant find anything either and am also brought back to
the support home page.  Makes me crazy.

katherine.


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--
Patrick Zandi

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Issue with Change Requests

[Heynewgirl]

I have an issue when a change request is submitted.  Initially the user
will create the change request and under Support Information they
choose the group ( we only have one ) and they pull the the Supervisors
name from the drop down list that is supplied.  When this happens the
tickets will not go into the users queue.  I have to change their full
name that was chosen to their user id instead.  I cant figure out what
it was that I did wrong.  This happened after we upgraded to 6.3 from
5.5.  In a sense it wasnt an upgrade in the typical format because we
just purchased a new server loaded 6.3 and migrated the data only.

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Re: BMC SupportWeb is GARBAGE

[Warren Baltimore]

Speak softly...

carry a big stick!


On 12/8/06, Meyer, Jennifer <[EMAIL PROTECTED]> wrote:


S, Warren.  You know better.  Flames belong in ALL CAPS!

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Warren Baltimore
Sent: Friday, December 08, 2006 1:41 PM
To: arslist@ARSLIST.ORG
Subject: BMC SupportWeb is GARBAGE

**
And now, a bit of a rant.

What in God's name do we pay all of the money in support to BMC for if
they cannot even provide a halfway decent support website?

It's next to impossible to get anything to work!  Every time I try to
use the Knowledgebase, it jumps me back to the support home page.  I'm
signed in, I'm payed up, all popup blockers are turned off.

I'm really getting sick of this.

They have had more than enough time to fix this piece of garbage.

--
Warren R. Baltimore II
Remedy Developer
UW Medicine IT Services
School of Medicine
University of Washington
Box 358220
1325 Fourth Ave, Suite 2000
Seattle, WA 98101

The opinions expressed in this e-mail are in no way those of the
University of Washington, or the State of Washington.  They are my own.
__20060125___This posting was submitted with HTML in
it___


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the Answers Are"





--
Warren R. Baltimore II
Remedy Developer
UW Medicine IT Services
School of Medicine
University of Washington
Box 358220
1325 Fourth Ave, Suite 2000
Seattle, WA 98101

The opinions expressed in this e-mail are in no way those of the University
of Washington, or the State of Washington.  They are my own.

___
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Are"

Re: BMC SupportWeb is GARBAGE

[Meyer, Jennifer]

S, Warren.  You know better.  Flames belong in ALL CAPS! 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Warren Baltimore
Sent: Friday, December 08, 2006 1:41 PM
To: arslist@ARSLIST.ORG
Subject: BMC SupportWeb is GARBAGE

**
And now, a bit of a rant.
 
What in God's name do we pay all of the money in support to BMC for if
they cannot even provide a halfway decent support website?
 
It's next to impossible to get anything to work!  Every time I try to
use the Knowledgebase, it jumps me back to the support home page.  I'm
signed in, I'm payed up, all popup blockers are turned off.
 
I'm really getting sick of this.
 
They have had more than enough time to fix this piece of garbage.

--
Warren R. Baltimore II
Remedy Developer
UW Medicine IT Services
School of Medicine
University of Washington
Box 358220
1325 Fourth Ave, Suite 2000
Seattle, WA 98101

The opinions expressed in this e-mail are in no way those of the
University of Washington, or the State of Washington.  They are my own. 
__20060125___This posting was submitted with HTML in
it___ 

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Re: BMC SupportWeb is GARBAGE

[Heynewgirl]

Totally Agree.  I cant find anything either and am also brought back to
the support home page.  Makes me crazy.

katherine.

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Re: Remedy ARS 7.01 and ITSM 7.X Education Plans

[Kelly Deaver]

**
Older Admin class + What's new = New Admin class as far as BMC is concerned. 
I've sent several of my team to training using this combination.
 
You might as well get the benefit of the What's new class when the cost is the same ;)-Kelly DeaverDirector, ITSM PracticeXinify[EMAIL PROTECTED]

 Original Message Subject: Re: Remedy ARS 7.01 and ITSM 7.X Education PlansFrom: "Lammey, Peter A." <[EMAIL PROTECTED]>Date: Fri, December 08, 2006 10:06 amTo: arslist@ARSLIST.ORG** 
I thought about that.  However, I noticed the class session ones for Service Desk 7.X, Change Management 7.X and CMDB all have the Admin 1 class as a Prerequisite so thats why I figured to go with that one.
BMC might be fine if I took that What's New class instead to satisfy that prerequisite.
Thanks Peter Lammey ESPN MIT Technical Services & Applications Management 860-766-4761 
 


From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kelly DeaverSent: Friday, December 08, 2006 10:00 AMTo: arslist@ARSLIST.ORGSubject: Re: Remedy ARS 7.01 and ITSM 7.X Education Plans
** 
Peter,
If you have Administrator training already, the recommended WBT to get you updated is "ARS 7 What's New". The Admin Part 1 and Part 2 is for people new to AR System. If you do the part one, you are going to miss a lot of the more advanced "new" features which are covered in Part 2. What's New just focuses on the new stuff assuming you already know about filters, active links, -Kelly DeaverDirector, ITSM PracticeXinify[EMAIL PROTECTED]

 Original Message Subject: Re: Remedy ARS 7.01 and ITSM 7.X Education PlansFrom: Rick Cook <[EMAIL PROTECTED]>Date: Thu, December 07, 2006 8:54 amTo: arslist@ARSLIST.ORG** 
Peter, it really all depends on when BMC will allow non-partners to actually take the ITSM 7 classes.  As far as I know, that hasn't happened yet, though they keep saying "soon".
 
So my suggestion would be to run this past the Head Cheese(s) at BMC Education, and see what (s)he says about it.
 
Rick 
On 12/7/06, Lammey, Peter A. <[EMAIL PROTECTED]> wrote: 
** 

We are planning to start our project to look to upgrade our ARS 6.3 and ITSM 5.6 apps to ARS 7.01 and ITSM 7.1 starting early next year.
Ive been looking at the training programs on the Supportweb but there seems to be quite a few classes scheduled but I am not sure what would be the most effective way to tackle enough of the training and not be too tied up and out of office too much. 
I have administration training in ARS 6.3 so I am not sure if I can take the minimum amount of classes to learn new features of ARS 7.X.
I also have taken a class in the ITIL Foundation. I have some good experience with the ITSM apps but I know they are drastically different in 7.X so I want to ensure that I understand the base applications (Service Desk, Problem, and Change). 
We are also looking to tackle CMDB 2.0 which is new for us since we currently only use AM 5.6. 
I am thinking my plan should be the following: 

BMC Remedy AR System 7.x: Administering – Part 1 (WBT) 
BMC Remedy Service Desk 7.x Using Incident Management (WBT) 
BMC Remedy Service Desk 7.x Using Problem Management (WBT) 
BMC Remedy Change Management 7.x: Using (WBT) 
BMC Remedy Service Desk & BMC Remedy Change Management 7.x: Administering 
BMC® Atrium™ CMDB 2.0: Implementation Best Practices 
This will require hours of WBT training and 2 weeks of off site training but I think should cover what I need. 
Does anyone know if this is a good plan or not or if I am missing something that will be very valuable for a 7.0 Upgrade?
Thanks Peter Lammey ESPN MIT Technical Services & Applications Management 860-766-4761 __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ 
__20060125___This posting was submitted with HTML in it___

BMC SupportWeb is GARBAGE

[Warren Baltimore]

And now, a bit of a rant.

What in God's name do we pay all of the money in support to BMC for if they
cannot even provide a halfway decent support website?

It's next to impossible to get anything to work!  Every time I try to use
the Knowledgebase, it jumps me back to the support home page.  I'm signed
in, I'm payed up, all popup blockers are turned off.

I'm really getting sick of this.

They have had more than enough time to fix this piece of garbage.

--
Warren R. Baltimore II
Remedy Developer
UW Medicine IT Services
School of Medicine
University of Washington
Box 358220
1325 Fourth Ave, Suite 2000
Seattle, WA 98101

The opinions expressed in this e-mail are in no way those of the University
of Washington, or the State of Washington.  They are my own.

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Re: Java Search Record API

[Carey Matthew Black]

Mikhail,

While it could be a bug in the v7 server. However, it is also (and
maybe even as likely) an incompatibility between the v6.x JNI/Java API
and the Java Version - 1.5.0_10  JRE that you are running the client
in.

If possible, it would be an interesting test to try to run this code
in the Java Version - 1.5.0_10 env against the v6.x ARS server.

BTW, the version of the Mid-Tier likely has nothing to do with the
"price of tea in china" for this problem. Unless your Java client is
being run from the Web server and then you might have issues because
your loading the v7 Java env for the Mid-Tier and the v6 API for the
"other client" and that could be a cause for concern in a shared JVM
too.


Maybe some of that will be helpful...

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.

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Re: Migration Path from ARS 5.12 ~> 7

[Meyer, Jennifer]

Tee-Hee!  

Hard as it may be to believe, there are managers out there who do work
without their shoulders permanently super-glued to their thighs.  Some
of them have an idea where they want to go and how they want to get
there and can even spell "requirement" and say "no."  Even more
difficult to fathom, some of them are nice people to work for.

But don't let onto my boss I said that, or he'll start to think the
whole office is going soft on him.  :-)

J Meyer

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED]
Sent: Friday, December 08, 2006 12:48 PM
To: arslist@ARSLIST.ORG
Subject: Re: Migration Path from ARS 5.12 ~> 7

"Clear requirements and Vision"? What is that? I can understand the
Vague part, but Clear?

> 6 weeks to a year.  Depends on the requirements and the level of 
> idiocy of whomever's in charge.  You know how it is:  Clear 
> Requirements & Vision make for an easy project whereas Vague 
> Requirements and Scope Creep are every developer's nightmare.
> 
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi
> Sent: Friday, December 08, 2006 11:51 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Migration Path from ARS 5.12 ~> 7
> 
> **
> Wow, awesome..  
> I am Totally impressed with your work ethics !!
> How long does it take for you to migrate a server ?
> 
> 
>  
> On 12/8/06, Meyer, Jennifer <[EMAIL PROTECTED]> wrote: 
> 
>   Patrick, you are so cute!
>   
>   IMHO, the best way to perform an upgrade is to start with a
brand new
>   server and map my fields from one database to the other, but I
like
>   doing a lot of work.  ;-D
>   
>   J Meyer
>   
>   -Original Message-
>   From: Action Request System discussion list(ARSList)
>   [mailto: arslist@ARSLIST.ORG  ] On
Behalf 
> Of patrick zandi
>   Sent: Friday, December 08, 2006 10:38 AM
>   To: arslist@ARSLIST.ORG
>   Subject: Migration Path from ARS 5.12 ~> 7
>   
>   ** 
>   Hello everyone,
>   I wanted to share my testing of a possible migration path for
ARS 
> 5.12
>   ~~> 7.0/01.
>   1. Tested Migrator 6 / 7p1 / 7p2.
>   2. Tested ARUtilites Migration (some)
>   3. Tested DB Move / with Installer Upgrades. 
>   ENV:: Solaris 9 / Oracle 9206 -8i libs ~~> Solaris 9 / Oracle
> 10.2.0.1 -
>   9i libs
>   
>   From the above scenario's my conclusion so far are to do option
> 3 ..
>   EVERYTIME.
>   
>   make backups - make backups - and make backups again. 
>   
>   Create 10.2.0.1 DB in an Oracle Home (some folks use oracle as
the
>   account name) Create 9.2.0.6 Client Account and install the
Client 
> only
>   on that account name (oracle9 -for the discussion) Ensure the 9i

> account
>   is set so no one can login to it.- security.
>   install ARS 7.0 to the system --> don't worry.. read the rest.
>   using Oracle 10 Client on your PC, login as "system" find
aradmin 
> table
>   space - Remove all Tables --- This will clean all the indexes as

> well.
>   Take the export of your production DB, Ftp it to the new server
(in 
> this
>   case /u02).
>   import using a PAR file
>   par file will be like the following::
>   --
>   
>   69 [EMAIL PROTECTED] /u02 > more ARImport.dat
>   
>   USERID=system/
>   
>   FROMUSER=ARADMIN
>   
>   TOUSER=ARADMIN
>   
>   buffer=9192000 <--- NOTE:: if you get disapprop errors you
> do not
>   have this big enough
>   
>   commit=y
>   
>   LOG=/u02/ARS9_ARADMIN_IMP.log
>   
>   FULL=N
>   
>   GRANTS=Y
>   
>   IGNORE=N
>   
>   ROWS=Y
>   
>   FILE=/u02/.dmp
>   -
>   Prior to the actual import make sure ARADMIN has unlimited table

> space,
>   and can create links in the security section user aradmin.
>   ---
>   after the ARImport.dat file is clean and setup imp 
> parfile=ARImport.dat
>   ---
>   That will import all your 9.2 oracle data and create all the
links..
>   (you might have to clean then up some -- tnsnames might need
> fixing)
>   ---
>   Delete the ARS 7 install manually -- delete folders etc..  (If
you 
> got a
>   ARS 7.0 License for a move you are in luck) Install ARS 6.01
patch 
> 1539
>   -- Both Server and Email and Flashboards and Other app's you
have.
>   Install ARS 6.3patch 19  -- Both Server and Email and
> Flashboards
>   and Other app's you have.
>   --- At this point you should test your applications check them
out..
>   NOTE:: your ARS 7.0 licenses work for the ARS 6.3 Server.. funny
huh.
>   Install ARS 7.0 or Patch 01  -- Both Server and Email and
Flashboards
>   and Other app's you have.
>   
>   
>   

Remedy Developer Positions in the Washington DC Area

[Bill Rodzevik]

We at Specific Integration, Inc. are searching for additional Remedy Developers 
to join to our staff project team in the Washington, DC area. Specific 
Integration is a long time Remedy Integration Partner. We have an immediate 
need for developers in the DC Metro area to support private and public sector 
projects. Salary negotiable based on experience.  Specific Integration provides 
Health and Dental benefits that are fully paid for by the company.
 

Remedy Development personnel will aid clients with the deployment of Remedy 
Action Request System and related applications from requirements analysis 
through implementation. The Developers must have the experience to work 
independently on Remedy implementations or to lead small Remedy project teams.  
Developers will be responsible for understanding detailed client Help Desk and 
Asset Management Requirements, developing database solutions, customizing out 
the of box Remedy applications, and maintaining systems using the appropriate 
service management processes, tools and technology.  Linux experience would be 
a plus.

 

Education: B.S. Degree in Computer Science or equivalent experience. 



If interested, please email resume to: [EMAIL PROTECTED]

Thanks,

Bill Rodzevik

Specific Integration, Inc.

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Re: Migration Path from ARS 5.12 ~> 7

[remedy]

"Clear requirements and Vision"? What is that? I can understand the Vague part,
but Clear?

> 6 weeks to a year.  Depends on the requirements and the level of idiocy
> of whomever's in charge.  You know how it is:  Clear Requirements &
> Vision make for an easy project whereas Vague Requirements and Scope
> Creep are every developer's nightmare.
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi
> Sent: Friday, December 08, 2006 11:51 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Migration Path from ARS 5.12 ~> 7
> 
> **
> Wow, awesome..  
> I am Totally impressed with your work ethics !!
> How long does it take for you to migrate a server ?
> 
> 
>  
> On 12/8/06, Meyer, Jennifer <[EMAIL PROTECTED]> wrote: 
> 
>   Patrick, you are so cute!
>   
>   IMHO, the best way to perform an upgrade is to start with a
> brand new
>   server and map my fields from one database to the other, but I
> like
>   doing a lot of work.  ;-D
>   
>   J Meyer
>   
>   -Original Message-
>   From: Action Request System discussion list(ARSList)
>   [mailto: arslist@ARSLIST.ORG  ] On
> Behalf Of patrick zandi
>   Sent: Friday, December 08, 2006 10:38 AM
>   To: arslist@ARSLIST.ORG
>   Subject: Migration Path from ARS 5.12 ~> 7
>   
>   ** 
>   Hello everyone,
>   I wanted to share my testing of a possible migration path for
> ARS 5.12
>   ~~> 7.0/01.
>   1. Tested Migrator 6 / 7p1 / 7p2.
>   2. Tested ARUtilites Migration (some)
>   3. Tested DB Move / with Installer Upgrades. 
>   ENV:: Solaris 9 / Oracle 9206 -8i libs ~~> Solaris 9 / Oracle
> 10.2.0.1 -
>   9i libs
>   
>   From the above scenario's my conclusion so far are to do option
> 3 ..
>   EVERYTIME.
>   
>   make backups - make backups - and make backups again. 
>   
>   Create 10.2.0.1 DB in an Oracle Home (some folks use oracle as
> the
>   account name) Create 9.2.0.6 Client Account and install the
> Client only
>   on that account name (oracle9 -for the discussion) Ensure the 9i
> account 
>   is set so no one can login to it.- security.
>   install ARS 7.0 to the system --> don't worry.. read the rest.
>   using Oracle 10 Client on your PC, login as "system" find
> aradmin table
>   space - Remove all Tables --- This will clean all the indexes as
> well. 
>   Take the export of your production DB, Ftp it to the new server
> (in this
>   case /u02).
>   import using a PAR file
>   par file will be like the following::
>   --
>   
>   69 [EMAIL PROTECTED] /u02 > more ARImport.dat
>   
>   USERID=system/
>   
>   FROMUSER=ARADMIN
>   
>   TOUSER=ARADMIN
>   
>   buffer=9192000 <--- NOTE:: if you get disapprop errors you
> do not
>   have this big enough 
>   
>   commit=y
>   
>   LOG=/u02/ARS9_ARADMIN_IMP.log
>   
>   FULL=N
>   
>   GRANTS=Y
>   
>   IGNORE=N
>   
>   ROWS=Y
>   
>   FILE=/u02/.dmp
>   -
>   Prior to the actual import make sure ARADMIN has unlimited table
> space, 
>   and can create links in the security section user aradmin.
>   ---
>   after the ARImport.dat file is clean and setup imp
> parfile=ARImport.dat
>   ---
>   That will import all your 9.2 oracle data and create all the
> links.. 
>   (you might have to clean then up some -- tnsnames might need
> fixing)
>   ---
>   Delete the ARS 7 install manually -- delete folders etc..  (If
> you got a
>   ARS 7.0 License for a move you are in luck) Install ARS 6.01
> patch 1539 
>   -- Both Server and Email and Flashboards and Other app's you
> have.
>   Install ARS 6.3patch 19  -- Both Server and Email and
> Flashboards
>   and Other app's you have.
>   --- At this point you should test your applications check them
> out.. 
>   NOTE:: your ARS 7.0 licenses work for the ARS 6.3 Server.. funny
> huh.
>   Install ARS 7.0 or Patch 01  -- Both Server and Email and
> Flashboards
>   and Other app's you have.
>   
>   
>   Check system out again..
>   I have found that it is pretty Close so far.. 
>   
>   This is purely my result, your results may vary according to
> ability,
>   functions, platform, no coffee, bad day.. whatever.
>   This comes with no warranty either implied or inferred, it may
> or may 
>   not work -- that is your problem for following this information.
>   I can and will not be held responsible for your data, server or
>   functionality of your server before, now, or in the future.
>   
>   --
>   Patrick Zandi
>   __20060125___This posting was submitted with
> HTML in
>   it___
>   
>   
> 

Re: Java Extended API for J2SE5.0 ?

[Dan Hardy]

 

Rather than start any new projects, please consider adding to these existing 
projects:

 

C++ (uses STL for collections, exceptions, and provides encapsulation of memory 
management.  Compiles on Windows, Linux, Solaris.)

 

http://www.sourceforge.net/projects/rtl

Why you should use this: http://rtl.sourceforge.net/doc  (check out the code 
comparison)

 

Java (uses proper collections, and is reasonably OO - could use an upgrade to 
Java 5 features.  Works on at least Windows and Linux - can't recall if I 
provided Solaris binaries)

http://www.sourceforge.net/projects/joarse

 

COM (automation compatible, uses proper COM collections and error handling, and 
is also usable from .NET - only 168 kb)

http://www.sourceforge.net/projects/coarse

 

As far as I know, these are all very stable.  The latter two projects build on 
the first (they were initially examples of how trivial it is to build APIs for 
other languages once you have RTL).

 

Dan

 

 



From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Hugo Visser
Sent: Friday, December 08, 2006 3:18 AM
To: arslist@ARSLIST.ORG
Subject: Re: Java Extended API for J2SE5.0 ?

 

** John,

No JNI that would be great :) In the past I've investigated doing a "light" api 
in pure Java, but the whole RPC stuff seemed the biggest hurdle. One could 
ofcourse build a wrapper around the existing API using collections and 
annotations (which I have done just to keep things compatible) but then you'll 
still be stuck with the jni stuff. I think it would be nice to start some kind 
of opensource project of some kind for making working with Remedy easier. Maybe 
an API layer or an alternative API. 

Hugo

On 12/8/06, John Baker <[EMAIL PROTECTED]> wrote:

Julio,

I feel your chances of getting that from the Remedy Java API are around nil.
The API isn't even OO, let alone equipped with Collections (which was a year
2000 feature) - hence, while a nice Java API would be welcome, it's never 
going to happen until the Remedy Java API is taken seriously (I include
removing JNI in this statement).

However. I had heard of an open source Remedy Java API, if you fancy
contriburing towards an alternative.1 


John

Java System Solutions : http://www.javasystemsolutions.com

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__20060125___This posting was submitted with HTML in it___ 


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Answers Are"

Re: Migration Path from ARS 5.12 ~> 7

[Meyer, Jennifer]

6 weeks to a year.  Depends on the requirements and the level of idiocy
of whomever's in charge.  You know how it is:  Clear Requirements &
Vision make for an easy project whereas Vague Requirements and Scope
Creep are every developer's nightmare.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi
Sent: Friday, December 08, 2006 11:51 AM
To: arslist@ARSLIST.ORG
Subject: Re: Migration Path from ARS 5.12 ~> 7

**
Wow, awesome..  
I am Totally impressed with your work ethics !!
How long does it take for you to migrate a server ?


 
On 12/8/06, Meyer, Jennifer <[EMAIL PROTECTED]> wrote: 

Patrick, you are so cute!

IMHO, the best way to perform an upgrade is to start with a
brand new
server and map my fields from one database to the other, but I
like
doing a lot of work.  ;-D

J Meyer

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto: arslist@ARSLIST.ORG  ] On
Behalf Of patrick zandi
Sent: Friday, December 08, 2006 10:38 AM
To: arslist@ARSLIST.ORG
Subject: Migration Path from ARS 5.12 ~> 7

** 
Hello everyone,
I wanted to share my testing of a possible migration path for
ARS 5.12
~~> 7.0/01.
1. Tested Migrator 6 / 7p1 / 7p2.
2. Tested ARUtilites Migration (some)
3. Tested DB Move / with Installer Upgrades. 
ENV:: Solaris 9 / Oracle 9206 -8i libs ~~> Solaris 9 / Oracle
10.2.0.1 -
9i libs

From the above scenario's my conclusion so far are to do option
3 ..
EVERYTIME.

make backups - make backups - and make backups again. 

Create 10.2.0.1 DB in an Oracle Home (some folks use oracle as
the
account name) Create 9.2.0.6 Client Account and install the
Client only
on that account name (oracle9 -for the discussion) Ensure the 9i
account 
is set so no one can login to it.- security.
install ARS 7.0 to the system --> don't worry.. read the rest.
using Oracle 10 Client on your PC, login as "system" find
aradmin table
space - Remove all Tables --- This will clean all the indexes as
well. 
Take the export of your production DB, Ftp it to the new server
(in this
case /u02).
import using a PAR file
par file will be like the following::
--

69 [EMAIL PROTECTED] /u02 > more ARImport.dat

USERID=system/

FROMUSER=ARADMIN

TOUSER=ARADMIN

buffer=9192000 <--- NOTE:: if you get disapprop errors you
do not
have this big enough 

commit=y

LOG=/u02/ARS9_ARADMIN_IMP.log

FULL=N

GRANTS=Y

IGNORE=N

ROWS=Y

FILE=/u02/.dmp
-
Prior to the actual import make sure ARADMIN has unlimited table
space, 
and can create links in the security section user aradmin.
---
after the ARImport.dat file is clean and setup imp
parfile=ARImport.dat
---
That will import all your 9.2 oracle data and create all the
links.. 
(you might have to clean then up some -- tnsnames might need
fixing)
---
Delete the ARS 7 install manually -- delete folders etc..  (If
you got a
ARS 7.0 License for a move you are in luck) Install ARS 6.01
patch 1539 
-- Both Server and Email and Flashboards and Other app's you
have.
Install ARS 6.3patch 19  -- Both Server and Email and
Flashboards
and Other app's you have.
--- At this point you should test your applications check them
out.. 
NOTE:: your ARS 7.0 licenses work for the ARS 6.3 Server.. funny
huh.
Install ARS 7.0 or Patch 01  -- Both Server and Email and
Flashboards
and Other app's you have.


Check system out again..
I have found that it is pretty Close so far.. 

This is purely my result, your results may vary according to
ability,
functions, platform, no coffee, bad day.. whatever.
This comes with no warranty either implied or inferred, it may
or may 
not work -- that is your problem for following this information.
I can and will not be held responsible for your data, server or
functionality of your server before, now, or in the future.

--
Patrick Zandi
__20060125___This posting was submitted with
HTML in
it___



___
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ARSlist:"Where the Answers Are"





-- 
Patrick Zandi __20

Re: Daylight savings time again

[Mike White]

Again, thank you.  This confirmed my understanding.

Good read for anybody not certain of BMC's support position for their ARS
release.

Mike White
Office:  813-978-2192
E-mail:  [EMAIL PROTECTED]



   
  "Easter, David"   
   
  <[EMAIL PROTECTED]To:   arslist@ARSLIST.ORG   

  .COM>cc:  
   
  Sent by: "Action Subject:  Re: Daylight savings 
time again   
  Request System
   
  discussion
   
  list(ARSList)"
   
  <[EMAIL PROTECTED]

  ORG>  
   

   

   
  12/08/2006 11:16  
   
  Please respond to 
   
  arslist   
   

   

   




> I've understood that our current release (6.0.1) is supported.  I
suppose it's possible that I misunderstood
> the compatability matrix.

6.0.1 is a supported platform, although under BMC support policy it in
Limited Support.

http://www.bmc.com/info_center_support/overview/0,,19097_4736154_4073759
6,00.html

> can you confirm Full Text Search functionality on 6.3?

The "original" FTS is not compatible with AR System 6.3.  This is
explained in the Statement of Direction around FTS which can be found on
Support Central.

http://www.bmc.com/support/hou_Support_ProdVersion/0,3648,19097_19695_14
4856_0,00.html


-David J. Easter
Sr. Product Manager, Service Management Business Unit

BMC Software, Inc.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mike White
Sent: Friday, December 08, 2006 5:59 AM
To: arslist@ARSLIST.ORG
Subject: Re: Daylight savings time again

First, thank you for sharing this information, David.  We know more than
we did.  The DST change is effective 03/11/2007, so we have a little
time to try to assess impact and plan accordingly.

That said, this news is disappointing.  I've understood that our current
release (6.0.1) is supported.  I suppose it's possible that I
misunderstood the compatability matrix.

We're not ready for ARS 7.  Need much UAT and my users are jammed with
work for our contract (the stuff we support with Remedy).  I might be
able to short-cut by migrating to 6.3.  Before we go to far down this
path, can you confirm Full Text Search functionality on 6.3?  My "What's
New - ARS 6.x"
instructor explained that due to a 3rd-party price issue, FTS was
unavailable after 6.0 (wont' run in 6.3).  I've read the 7.0
documentation and see that it's available with 7.  I'd like to make sure
I didn't misunderstand the instructor.

Mike White
Office:  813-978-2192
E-mail:  [EMAIL PROTECTED]




  "Easter, David"

  <[EMAIL PROTECTED]To:
arslist@ARSLIST.ORG
  .COM>cc:

  Sent by: "Action Subject:  Re: Daylight
savings time again
  Request System

  discussion

  list(ARSList)"

  <[EMAIL PROTECTED]

  ORG>





  12/07/2006 16:49

  Please respond to

  arslist









Hi Mike,

  As per the posted web page, 6.0.1 users will be affected but no DST
patch will be made available for the 6.0.1 rel

Re: Java Extended API for J2SE5.0 ?

[Dan Hardy]

Yes, there is an open source Java API at 
http://www.sourceforge.net/projects/joarse.  

I didn't take advantage of Java 5 features such as generics at the time I wrote 
this, but I think now it would be appropriate to do so as Java 5 has been 
available for quite some time now.  I don't have time to do this at the moment, 
but I'd welcome contributions.  This API is much more of an OO API than 
Remedy's, and perhaps more importantly takes advantages of Java collections so 
is far less verbose and is easier to use.  (See code samples at 
http://joarse.sourceforge.net/doc).

Yes, it still uses JNI - a pretty thin and straightforward layer built on top 
of the RTL project.  There are many reasons for this, not the least of which is 
proprietary encryption and server compatibility mapping, which are built into 
the C API and not otherwise accessible to developers. 

No, it's not a 100% complete wrapper either.  It probably serves most 
integration needs though.

Dan


-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of John Baker
Sent: Friday, December 08, 2006 12:48 AM
To: arslist@ARSLIST.ORG
Subject: Re: Java Extended API for J2SE5.0 ?

Julio,

I feel your chances of getting that from the Remedy Java API are around nil.
The API isn't even OO, let alone equipped with Collections (which was a year
2000 feature) - hence, while a nice Java API would be welcome, it's never
going to happen until the Remedy Java API is taken seriously (I include
removing JNI in this statement).

However. I had heard of an open source Remedy Java API, if you fancy
contriburing towards an alternative.1


John

Java System Solutions : http://www.javasystemsolutions.com

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Re: dynamic drop downs

[Julie Rockwood]

Thanks for all the ideas; I am new to SQL menus.
Would it be Select (Field Name1) FROM (Form Name) WHERE entry_id = '1'
UNION SELECT (Field Name2) FROM (Form Name) WHERE entry_id = '1'


This is correct, except you will want to use '$1$' instead of '1'



If not, how do you find the SQL values for your forms?
thanks


You will need some kind of database tool like sql plus, oracle 
developer, or toad.  Those are Oracle, but all databases have some 
kind of tool to access them. You will probably log in as 
ARAdmin.   You will see that Remedy has created a view of each form 
using the form name but replacing the special characters with underscores.





-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Julie Rockwood
Sent: Friday, December 08, 2006 11:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: dynamic drop downs

What great timing!  I just had to do this earlier in the week.  You
can use an sql menu with unions.  This creates a list of 3 email
addresses from character fields in the parent record.  Of course, if
it were from the current form, the where clauses would be WHERE
entry_id = '$1$'

SELECT  customer_email
FROM Parent_Table WHERE entry_id = '$536870913$'
UNION SELECT  assignee_email
FROM Parent_Table WHERE entry_id = '$536870913$'
UNION SELECT  a2nd_tier_email
FROM Parent_Table WHERE entry_id = '$536870913$'

Let me know if this helps you.
Julie

At 09:09 AM 12/8/2006, you wrote:
>Hi all:
>
>Is it possible to dynamically create a dropdown list from a set fields
>action?
>
>I have several values calculated on loading of a new form.
>I then want to take those values (currently in char fields) and
>place them in 1 drop down for user selection.
>
>Any ideas?
>
>Thanks in advance
>anthony
>
>___

>UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>ARSlist:"Where the Answers Are"


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Re: ARS and Oracle Default Schemas

[patrick zandi]

One thing I would Really look at as well.. would be the implications on your
ability to Patch these boxes.. Afterward.
Test that good.. for example.. Take an oracle 10.2 box Stock, and Rip those
above out.. then Patch with the April and Oct CPU Security patches.. see how
that works..
The last thing you want is a secure box that you cannot even patch. then it
is only secure to the date you made it.
Consider the following information as well for security Hardening..
http://www.ngssoftware.com/papers  I just found this today..

XDB is the HTMLDB stuff.. (which I would consider for future use..  it give
you the ability to on the fly create a data view.
WKSYS
WMSYS
  These are used for auditing.. from what I can tell.  (depends on what
your DBA needs )

Just ensure you are ripping out what you do not ever want.


On 12/8/06, Mark Powell <[EMAIL PROTECTED]> wrote:


That's interesting on OE.  Here is an excerpt from my (pretty darn
fast actually) Remedy Support response:

"ARSystem uses its own Table Space and Schema so none of the ones
listed would apply, unless the previous install was put in one of
them? which is doubtful
considering the issues you would have. "

We definitely didn't put the install in one of them, so it seems we
are clear, except for the possible OE implications which I'm still
reading.

Thanks a lot for your help.


On 12/8/06, patrick zandi <[EMAIL PROTECTED]> wrote:
> **
> Actually, I am looking further into this..
> I think OE is needed.. Oracle using this for security side..
> if he is Hardening the server..
> check this
>
http://www.oracle.com/technology/deploy/security/pdf/twp_security_checklist_db_database.pdf
>
> I am looking around at the rest..
>
>
>
> On 12/8/06, Mark Powell <[EMAIL PROTECTED]> wrote:
> >
> > Thanks, Zandi.  I know ARS creates background schemas of its own like
> > ARSCHEMA and FILTERS... etc., and since it functions across several DB
> > platforms, I didn't think it would have total reliance on Oracle
> > default schemas.  But, if it does make use of them, say to improve
> > performance when on Oracle, I didn't want to break it.
> >
> > We are using a testbed for the first pass, so we shouldn't do too much
> > damage either way.
> >
> > I've also asked Remedy Support, and will post an update on their
> > response.  You were much quicker, and I know you've done installs many
> > times over the years!  Thanks!!
> >
> > -Mark Powell
> > [EMAIL PROTECTED]
> > ---
> >
> > On 12/8/06, patrick zandi <[EMAIL PROTECTED]> wrote:
> > > **
> > > Mark,
> > > Not that I know of..Remedy using ARadmin tables, and any links that
you
> > > need..
> > > you could use remedy to access the scott / hr tables for testing
> purposes..
> > > your choice..
> > > like a Testbed of sorts.. This way you don't mess with your prod
data..
> who
> > > cares about scott's tables..
> > >
> > > But there is additional functionality that you can use with some of
> these..
> > > Like if you wanted an oracle application to access your remedy
tables..
> and
> > > build in some additinal View functionality or report's.. some of
those
> > > below.. (if I remember correctly) will be needed..
> > >
> > >
> > > On 12/8/06, Mark Powell <[EMAIL PROTECTED]> wrote:
> > > >
> > > > Hello list:
> > > >
> > > > We are in the process of upgrading Oracle to support an upgrade of
> > > > ARS.  We are moving from Oracle 9i to Oracle 10gR2 and then will
> > > > upgrade ARS from 5.1.2 to 7.0.1.  The question the DBA presented
me
> > > > is... does ARS make use of any of the following Oracle default
> > > > schemas, or can they be removed to keep things clean?
> > > >
> > > > CTXSYS
> > > > HR
> > > > MDSYS
> > > > ODM
> > > > ODM_MTR
> > > > OE
> > > > OLAPSYS
> > > > ORDPLUGINS
> > > > ORDSYS
> > > > OUTLN
> > > > PM
> > > > QS
> > > > QS_ADM
> > > > QS_CBADM
> > > > QS_CS
> > > > QS_ES
> > > > QS_OS
> > > > QS_WS
> > > > SCOTT
> > > > SH
> > > > WKSYS
> > > > WMSYS
> > > > XDB
> > > >
> > > > Does ARS (5.1.2, 6.3 or 7.0.1) use any of these when residing on
> > > > Oracle??  We're on Solaris 9 if that makes any difference.
> > > >
> > > > Thanks for your help!
> > > >
> > > > -Mark Powell
> > > > [EMAIL PROTECTED]
> > > >
> > > >
> > >
>
___
> > > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> ARSlist:"Where
> > > the Answers Are"
> > > >
> > >
> > >
> > >
> > > --
> > > Patrick Zandi __20060125___This
> posting
> > > was submitted with HTML in it___
> >
> >
>
___
> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.orgARSlist:"Where
> the Answers Are"
> >
>
>
>
> --
> Patrick Zandi __20060125___This posting
> was submitted with HTML in it___


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Re: dynamic drop downs

[Caressimo Jr., Anthony]

Thanks for all the ideas; I am new to SQL menus.
Would it be Select (Field Name1) FROM (Form Name) WHERE entry_id = '1'
UNION SELECT (Field Name2) FROM (Form Name) WHERE entry_id = '1'

If not, how do you find the SQL values for your forms?
thanks

Anthony 



-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Julie Rockwood
Sent: Friday, December 08, 2006 11:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: dynamic drop downs

What great timing!  I just had to do this earlier in the week.  You 
can use an sql menu with unions.  This creates a list of 3 email 
addresses from character fields in the parent record.  Of course, if 
it were from the current form, the where clauses would be WHERE 
entry_id = '$1$'

SELECT  customer_email
FROM Parent_Table WHERE entry_id = '$536870913$'
UNION SELECT  assignee_email
FROM Parent_Table WHERE entry_id = '$536870913$'
UNION SELECT  a2nd_tier_email
FROM Parent_Table WHERE entry_id = '$536870913$'

Let me know if this helps you.
Julie

At 09:09 AM 12/8/2006, you wrote:
>Hi all:
>
>Is it possible to dynamically create a dropdown list from a set fields
>action?
>
>I have several values calculated on loading of a new form.
>I then want to take those values (currently in char fields) and
>place them in 1 drop down for user selection.
>
>Any ideas?
>
>Thanks in advance
>anthony
>
>___

>UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
>ARSlist:"Where the Answers Are"


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the Answers Are"

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Re: ARS and Oracle Default Schemas

[Mark Powell]

That's interesting on OE.  Here is an excerpt from my (pretty darn
fast actually) Remedy Support response:

"ARSystem uses its own Table Space and Schema so none of the ones
listed would apply, unless the previous install was put in one of
them? which is doubtful
considering the issues you would have. "

We definitely didn't put the install in one of them, so it seems we
are clear, except for the possible OE implications which I'm still
reading.

Thanks a lot for your help.


On 12/8/06, patrick zandi <[EMAIL PROTECTED]> wrote:

**
Actually, I am looking further into this..
I think OE is needed.. Oracle using this for security side..
if he is Hardening the server..
check this
http://www.oracle.com/technology/deploy/security/pdf/twp_security_checklist_db_database.pdf

I am looking around at the rest..



On 12/8/06, Mark Powell <[EMAIL PROTECTED]> wrote:
>
> Thanks, Zandi.  I know ARS creates background schemas of its own like
> ARSCHEMA and FILTERS... etc., and since it functions across several DB
> platforms, I didn't think it would have total reliance on Oracle
> default schemas.  But, if it does make use of them, say to improve
> performance when on Oracle, I didn't want to break it.
>
> We are using a testbed for the first pass, so we shouldn't do too much
> damage either way.
>
> I've also asked Remedy Support, and will post an update on their
> response.  You were much quicker, and I know you've done installs many
> times over the years!  Thanks!!
>
> -Mark Powell
> [EMAIL PROTECTED]
> ---
>
> On 12/8/06, patrick zandi <[EMAIL PROTECTED]> wrote:
> > **
> > Mark,
> > Not that I know of..Remedy using ARadmin tables, and any links that you
> > need..
> > you could use remedy to access the scott / hr tables for testing
purposes..
> > your choice..
> > like a Testbed of sorts.. This way you don't mess with your prod data..
who
> > cares about scott's tables..
> >
> > But there is additional functionality that you can use with some of
these..
> > Like if you wanted an oracle application to access your remedy tables..
and
> > build in some additinal View functionality or report's.. some of those
> > below.. (if I remember correctly) will be needed..
> >
> >
> > On 12/8/06, Mark Powell <[EMAIL PROTECTED]> wrote:
> > >
> > > Hello list:
> > >
> > > We are in the process of upgrading Oracle to support an upgrade of
> > > ARS.  We are moving from Oracle 9i to Oracle 10gR2 and then will
> > > upgrade ARS from 5.1.2 to 7.0.1.  The question the DBA presented me
> > > is... does ARS make use of any of the following Oracle default
> > > schemas, or can they be removed to keep things clean?
> > >
> > > CTXSYS
> > > HR
> > > MDSYS
> > > ODM
> > > ODM_MTR
> > > OE
> > > OLAPSYS
> > > ORDPLUGINS
> > > ORDSYS
> > > OUTLN
> > > PM
> > > QS
> > > QS_ADM
> > > QS_CBADM
> > > QS_CS
> > > QS_ES
> > > QS_OS
> > > QS_WS
> > > SCOTT
> > > SH
> > > WKSYS
> > > WMSYS
> > > XDB
> > >
> > > Does ARS (5.1.2, 6.3 or 7.0.1) use any of these when residing on
> > > Oracle??  We're on Solaris 9 if that makes any difference.
> > >
> > > Thanks for your help!
> > >
> > > -Mark Powell
> > > [EMAIL PROTECTED]
> > >
> > >
> >
___
> > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
ARSlist:"Where
> > the Answers Are"
> > >
> >
> >
> >
> > --
> > Patrick Zandi __20060125___This
posting
> > was submitted with HTML in it___
>
>
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the Answers Are"
>



--
Patrick Zandi __20060125___This posting
was submitted with HTML in it___


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Re: Asset Scanning solutions for Remedy (U)

[Hennigan, Sandra H CTR OSD-CIO]

UNCLASSIFIED

I can highly recommend AEROPRISE, MOBILE REACH or NAVARA - each company
has a slightly different expertise because "scanning" is not equal to
"scanning".  Barcode readers are varied in what a reader picks up and
how it interprets code as well as it's capability to be programmed for
interaction with the Remedy application.

Sandra Hennigan

OSD Remedy Administrator
Office # 703-602-2525 x251
CACI - Ever Vigilant(tm)

Apparently, there is nothing that cannot happen today.  Mark Twain



-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A.
Sent: Friday, December 08, 2006 11:21 AM
To: arslist@ARSLIST.ORG
Subject: Asset Scanning solutions for Remedy


** 

Our management here has raised more and more concern regarding
accurately tracking assets in our enterprise. 
We are starting to look at ways of scanning our asset tags and are
trying to find ways of getting an interface so that the scanned
information can update our Remedy Asset Management database.

Does anyone recommend certain BMC partners or companies that sell Asset
scanning solutions that can easily integrate with Remedy?

We are on ARS 6.3 Patch 16 and ITSM 5.6 with Asset Management 5.6. 

Thanks 
Peter Lammey 
ESPN MIT Technical Services & Applications Management 
860-766-4761 

__20060125___This posting was submitted with HTML in
it___

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Java Search Record API

[Mikhail Serate]

Hello List,
I've got an API that searches for a Record X in Form A. I created a Java API
for this under the 6.3 version on our test server and it worked fine. Now
we've upgraded this server to 7.0.00 Patch 002 200607211559 and when I ran
it, it gives me this error:

#
# An unexpected error has been detected by HotSpot Virtual Machine:
#
#  Internal Error (455843455054494F4E530E43505000FB), pid=7952, tid=2692
#
# Java VM: Java HotSpot(TM) Client VM (1.4.2_12-b03 mixed mode)
# An error report file with more information is saved as hs_err_pid7952.log
#
# If you would like to submit a bug report, please visit:
#   http://java.sun.com/webapps/bugreport/crash.jsp
#

This is the line where it crashes: 
Field[] formFields = FieldFactory.findObjects(userInfo, fListCrit, fCrit);

This is the snippet of code that goes before the above:

if(debugMode) System.out.println("retrieving... ");
try {
// Set the field criteria to retrieve all field info
if(debugMode) System.out.println("\tSetting field criteria to
retrieve all field info...");
FieldCriteria fCrit = new FieldCriteria();
fCrit.setRetrieveAll(true);

// Retrieve all types of fields
if(debugMode) System.out.println("\tRetrieve all types of fields");
FieldListCriteria fListCrit = new FieldListCriteria(formName, new
Timestamp(0), FieldType.AR_ALL_FIELD);

// Load the field array with all fields in the form
if(debugMode) System.out.println("\tLoad the field array with all
fields in the form");
Field[] formFields = FieldFactory.findObjects(userInfo, fListCrit,
fCrit);
.
. 
}

This is our server information (test):
--
Mid Tier Version - 7.0.00 Patch 002 200607211559
Web Server Information - Microsoft IIS ServletExec/5.0.0.10
Operating System Name - Windows 2003
Java Version - 1.5.0_10
--

I tested the same API on our production server and it works just fine. This
is the server info:
--
Mid Tier Version - 6.03.00 patch 015
Web Server Information - IBM WebSphere Application Server/5.1
Operating System Name - AIX
Java Version - 1.4.2
--

All I know is that for Java APIs, when upgrading to a different version, as
long as I'm using the same libraries as I used in a previous version, it
should work just as fine. So I'm thinking it could be a problem with the
server?

If anyone can give me any information about this problem that would be
greatly appreciated.

Thanks!

Mikhail Serate
Remedy Development Team
Information Technologies
University of Calgary
[EMAIL PROTECTED]


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Re: Asset Scanning solutions for Remedy

[Rick cook]

Peter, there are TONS of cheap and functional Bar code scanning applications
out there.  I wouldn't focus so much on those on the front end as much as I
would look at the back end to ensure that it will be easy to
interface/migrate/transfer its information into something your Remedy
applications can use.  I know you're not using CMDB right now, but when you
get there, it will be of far greater importance.
 
Rick

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A.
Sent: Friday, December 08, 2006 11:21 AM
To: arslist@ARSLIST.ORG
Subject: Asset Scanning solutions for Remedy


** 

Our management here has raised more and more concern regarding accurately
tracking assets in our enterprise. 
We are starting to look at ways of scanning our asset tags and are trying to
find ways of getting an interface so that the scanned information can update
our Remedy Asset Management database.

Does anyone recommend certain BMC partners or companies that sell Asset
scanning solutions that can easily integrate with Remedy?

We are on ARS 6.3 Patch 16 and ITSM 5.6 with Asset Management 5.6. 

Thanks 
Peter Lammey 
ESPN MIT Technical Services & Applications Management 
860-766-4761 

__20060125___This posting was submitted with HTML in
it___

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Answers Are"

Re: ARS and Oracle Default Schemas

[patrick zandi]

Actually, I am looking further into this..
I think OE is needed.. Oracle using this for security side..
if he is Hardening the server..
check this
http://www.oracle.com/technology/deploy/security/pdf/twp_security_checklist_db_database.pdf

I am looking around at the rest..



On 12/8/06, Mark Powell <[EMAIL PROTECTED]> wrote:


Thanks, Zandi.  I know ARS creates background schemas of its own like
ARSCHEMA and FILTERS... etc., and since it functions across several DB
platforms, I didn't think it would have total reliance on Oracle
default schemas.  But, if it does make use of them, say to improve
performance when on Oracle, I didn't want to break it.

We are using a testbed for the first pass, so we shouldn't do too much
damage either way.

I've also asked Remedy Support, and will post an update on their
response.  You were much quicker, and I know you've done installs many
times over the years!  Thanks!!

-Mark Powell
[EMAIL PROTECTED]
---

On 12/8/06, patrick zandi <[EMAIL PROTECTED]> wrote:
> **
> Mark,
> Not that I know of..Remedy using ARadmin tables, and any links that you
> need..
> you could use remedy to access the scott / hr tables for testing
purposes..
> your choice..
> like a Testbed of sorts.. This way you don't mess with your prod data..
who
> cares about scott's tables..
>
> But there is additional functionality that you can use with some of
these..
> Like if you wanted an oracle application to access your remedy tables..
and
> build in some additinal View functionality or report's.. some of those
> below.. (if I remember correctly) will be needed..
>
>
> On 12/8/06, Mark Powell <[EMAIL PROTECTED]> wrote:
> >
> > Hello list:
> >
> > We are in the process of upgrading Oracle to support an upgrade of
> > ARS.  We are moving from Oracle 9i to Oracle 10gR2 and then will
> > upgrade ARS from 5.1.2 to 7.0.1.  The question the DBA presented me
> > is... does ARS make use of any of the following Oracle default
> > schemas, or can they be removed to keep things clean?
> >
> > CTXSYS
> > HR
> > MDSYS
> > ODM
> > ODM_MTR
> > OE
> > OLAPSYS
> > ORDPLUGINS
> > ORDSYS
> > OUTLN
> > PM
> > QS
> > QS_ADM
> > QS_CBADM
> > QS_CS
> > QS_ES
> > QS_OS
> > QS_WS
> > SCOTT
> > SH
> > WKSYS
> > WMSYS
> > XDB
> >
> > Does ARS (5.1.2, 6.3 or 7.0.1) use any of these when residing on
> > Oracle??  We're on Solaris 9 if that makes any difference.
> >
> > Thanks for your help!
> >
> > -Mark Powell
> > [EMAIL PROTECTED]
> >
> >
>
___
> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.orgARSlist:"Where
> the Answers Are"
> >
>
>
>
> --
> Patrick Zandi __20060125___This posting
> was submitted with HTML in it___


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Re: Migration Path from ARS 5.12 ~> 7

[patrick zandi]

Wow, awesome..
I am Totally impressed with your work ethics !!
How long does it take for you to migrate a server ?



On 12/8/06, Meyer, Jennifer <[EMAIL PROTECTED]> wrote:


Patrick, you are so cute!

IMHO, the best way to perform an upgrade is to start with a brand new
server and map my fields from one database to the other, but I like
doing a lot of work.  ;-D

J Meyer

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi
Sent: Friday, December 08, 2006 10:38 AM
To: arslist@ARSLIST.ORG
Subject: Migration Path from ARS 5.12 ~> 7

**
Hello everyone,
I wanted to share my testing of a possible migration path for ARS 5.12
~~> 7.0/01.
1. Tested Migrator 6 / 7p1 / 7p2.
2. Tested ARUtilites Migration (some)
3. Tested DB Move / with Installer Upgrades.
ENV:: Solaris 9 / Oracle 9206 -8i libs ~~> Solaris 9 / Oracle 10.2.0.1 -
9i libs

From the above scenario's my conclusion so far are to do option 3 ..
EVERYTIME.

make backups - make backups - and make backups again.

Create 10.2.0.1 DB in an Oracle Home (some folks use oracle as the
account name) Create 9.2.0.6 Client Account and install the Client only
on that account name (oracle9 -for the discussion) Ensure the 9i account
is set so no one can login to it.- security.
install ARS 7.0 to the system --> don't worry.. read the rest.
using Oracle 10 Client on your PC, login as "system" find aradmin table
space - Remove all Tables --- This will clean all the indexes as well.
Take the export of your production DB, Ftp it to the new server (in this
case /u02).
import using a PAR file
par file will be like the following::
--

69 [EMAIL PROTECTED] /u02 > more ARImport.dat

USERID=system/

FROMUSER=ARADMIN

TOUSER=ARADMIN

buffer=9192000 <--- NOTE:: if you get disapprop errors you do not
have this big enough

commit=y

LOG=/u02/ARS9_ARADMIN_IMP.log

FULL=N

GRANTS=Y

IGNORE=N

ROWS=Y

FILE=/u02/.dmp
-
Prior to the actual import make sure ARADMIN has unlimited table space,
and can create links in the security section user aradmin.
---
after the ARImport.dat file is clean and setup imp parfile=ARImport.dat
---
That will import all your 9.2 oracle data and create all the links..
(you might have to clean then up some -- tnsnames might need fixing)
---
Delete the ARS 7 install manually -- delete folders etc..  (If you got a
ARS 7.0 License for a move you are in luck) Install ARS 6.01 patch 1539
-- Both Server and Email and Flashboards and Other app's you have.
Install ARS 6.3patch 19  -- Both Server and Email and Flashboards
and Other app's you have.
--- At this point you should test your applications check them out..
NOTE:: your ARS 7.0 licenses work for the ARS 6.3 Server.. funny huh.
Install ARS 7.0 or Patch 01  -- Both Server and Email and Flashboards
and Other app's you have.


Check system out again..
I have found that it is pretty Close so far..

This is purely my result, your results may vary according to ability,
functions, platform, no coffee, bad day.. whatever.
This comes with no warranty either implied or inferred, it may or may
not work -- that is your problem for following this information.
I can and will not be held responsible for your data, server or
functionality of your server before, now, or in the future.

--
Patrick Zandi
__20060125___This posting was submitted with HTML in
it___


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Re: ARS and Oracle Default Schemas

[Mark Powell]

Thanks, Zandi.  I know ARS creates background schemas of its own like
ARSCHEMA and FILTERS... etc., and since it functions across several DB
platforms, I didn't think it would have total reliance on Oracle
default schemas.  But, if it does make use of them, say to improve
performance when on Oracle, I didn't want to break it.

We are using a testbed for the first pass, so we shouldn't do too much
damage either way.

I've also asked Remedy Support, and will post an update on their
response.  You were much quicker, and I know you've done installs many
times over the years!  Thanks!!

-Mark Powell
[EMAIL PROTECTED]
---

On 12/8/06, patrick zandi <[EMAIL PROTECTED]> wrote:

**
Mark,
Not that I know of..Remedy using ARadmin tables, and any links that you
need..
you could use remedy to access the scott / hr tables for testing purposes..
your choice..
like a Testbed of sorts.. This way you don't mess with your prod data.. who
cares about scott's tables..

But there is additional functionality that you can use with some of these..
Like if you wanted an oracle application to access your remedy tables.. and
build in some additinal View functionality or report's.. some of those
below.. (if I remember correctly) will be needed..


On 12/8/06, Mark Powell <[EMAIL PROTECTED]> wrote:
>
> Hello list:
>
> We are in the process of upgrading Oracle to support an upgrade of
> ARS.  We are moving from Oracle 9i to Oracle 10gR2 and then will
> upgrade ARS from 5.1.2 to 7.0.1.  The question the DBA presented me
> is... does ARS make use of any of the following Oracle default
> schemas, or can they be removed to keep things clean?
>
> CTXSYS
> HR
> MDSYS
> ODM
> ODM_MTR
> OE
> OLAPSYS
> ORDPLUGINS
> ORDSYS
> OUTLN
> PM
> QS
> QS_ADM
> QS_CBADM
> QS_CS
> QS_ES
> QS_OS
> QS_WS
> SCOTT
> SH
> WKSYS
> WMSYS
> XDB
>
> Does ARS (5.1.2, 6.3 or 7.0.1) use any of these when residing on
> Oracle??  We're on Solaris 9 if that makes any difference.
>
> Thanks for your help!
>
> -Mark Powell
> [EMAIL PROTECTED]
>
>
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>



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Re: dynamic drop downs

[Julie Rockwood]

What great timing!  I just had to do this earlier in the week.  You 
can use an sql menu with unions.  This creates a list of 3 email 
addresses from character fields in the parent record.  Of course, if 
it were from the current form, the where clauses would be WHERE 
entry_id = '$1$'


SELECT  customer_email
FROM Parent_Table WHERE entry_id = '$536870913$'
UNION SELECT  assignee_email
FROM Parent_Table WHERE entry_id = '$536870913$'
UNION SELECT  a2nd_tier_email
FROM Parent_Table WHERE entry_id = '$536870913$'

Let me know if this helps you.
Julie

At 09:09 AM 12/8/2006, you wrote:

Hi all:

Is it possible to dynamically create a dropdown list from a set fields
action?

I have several values calculated on loading of a new form.
I then want to take those values (currently in char fields) and
place them in 1 drop down for user selection.

Any ideas?

Thanks in advance
anthony

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Re: Migration Path from ARS 5.12 ~> 7

[Meyer, Jennifer]

Patrick, you are so cute!

IMHO, the best way to perform an upgrade is to start with a brand new
server and map my fields from one database to the other, but I like
doing a lot of work.  ;-D

J Meyer  

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi
Sent: Friday, December 08, 2006 10:38 AM
To: arslist@ARSLIST.ORG
Subject: Migration Path from ARS 5.12 ~> 7

**
Hello everyone,
I wanted to share my testing of a possible migration path for ARS 5.12
~~> 7.0/01.
1. Tested Migrator 6 / 7p1 / 7p2. 
2. Tested ARUtilites Migration (some)
3. Tested DB Move / with Installer Upgrades.
ENV:: Solaris 9 / Oracle 9206 -8i libs ~~> Solaris 9 / Oracle 10.2.0.1 -
9i libs
 
>From the above scenario's my conclusion so far are to do option 3 ..
EVERYTIME.
 
make backups - make backups - and make backups again.
 
Create 10.2.0.1 DB in an Oracle Home (some folks use oracle as the
account name) Create 9.2.0.6 Client Account and install the Client only
on that account name (oracle9 -for the discussion) Ensure the 9i account
is set so no one can login to it.- security.
install ARS 7.0 to the system --> don't worry.. read the rest.
using Oracle 10 Client on your PC, login as "system" find aradmin table
space - Remove all Tables --- This will clean all the indexes as well.
Take the export of your production DB, Ftp it to the new server (in this
case /u02). 
import using a PAR file
 par file will be like the following::
--

69 [EMAIL PROTECTED] /u02 > more ARImport.dat

USERID=system/

FROMUSER=ARADMIN

TOUSER=ARADMIN

buffer=9192000 <--- NOTE:: if you get disapprop errors you do not
have this big enough

commit=y

LOG=/u02/ARS9_ARADMIN_IMP.log

FULL=N

GRANTS=Y

IGNORE=N

ROWS=Y

FILE=/u02/.dmp
-
Prior to the actual import make sure ARADMIN has unlimited table space,
and can create links in the security section user aradmin. 
---
after the ARImport.dat file is clean and setup imp parfile=ARImport.dat
---
That will import all your 9.2 oracle data and create all the links..
(you might have to clean then up some -- tnsnames might need fixing)
---
Delete the ARS 7 install manually -- delete folders etc..  (If you got a
ARS 7.0 License for a move you are in luck) Install ARS 6.01 patch 1539
-- Both Server and Email and Flashboards and Other app's you have. 
Install ARS 6.3patch 19  -- Both Server and Email and Flashboards
and Other app's you have.
--- At this point you should test your applications check them out.. 
NOTE:: your ARS 7.0 licenses work for the ARS 6.3 Server.. funny huh.
Install ARS 7.0 or Patch 01  -- Both Server and Email and Flashboards
and Other app's you have.

 
Check system out again.. 
I have found that it is pretty Close so far.. 

This is purely my result, your results may vary according to ability,
functions, platform, no coffee, bad day.. whatever. 
This comes with no warranty either implied or inferred, it may or may
not work -- that is your problem for following this information. 
I can and will not be held responsible for your data, server or
functionality of your server before, now, or in the future. 

--
Patrick Zandi
__20060125___This posting was submitted with HTML in
it___ 

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Re: dynamic drop downs

[Jason Miller]

You could push the calculated values to a separate temp menu form and use
those records in your menu.

Create a GUID in a display only field for the set of records before you
start to push the values to your temp menu form. Push this GUID to the new
records along with the values. Then your menu would look to your temp menu
form for records with a matching GUID. Don't forget to clean up the records
in the temp menu form once they are no longer needed.

Jason

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Anthony Caressimo
Sent: Friday, December 08, 2006 8:10 AM
To: arslist@ARSLIST.ORG
Subject: dynamic drop downs

Hi all:

Is it possible to dynamically create a dropdown list from a set fields 
action? 

I have several values calculated on loading of a new form.
I then want to take those values (currently in char fields) and
place them in 1 drop down for user selection.

Any ideas?

Thanks in advance
anthony


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Re: How to enable a button when modifying a character field?

[Halstead, Robert]

I'm pretty sure that internal "Save" button functionality you see on the
toolbar is a built in feature.  Not sure if you can actually capture the
event of when a text box contents changes real-time, but only when it
enters or loses focus.

One way I suppose you could do it is run an AL every second and check
the "GET-CHANGE-FLAG = 1" in the Run-If.  If it's true, set your button
accordingly.  It'll be a little taxing on the client side, but I guess
that would be a way of doing it.  An extension would be to disable the
active link once it has trigger.. Not sure if that's possible.


Bob Halstead

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Michel Giguere
Sent: Friday, December 08, 2006 8:57 AM
To: arslist@ARSLIST.ORG
Subject: How to enable a button when modifying a character field?

We are trying to have a save button changed to become "Enabled" as soon
as the user modifies a character in a character field.

We know how to do this on a "Lose Focus" action on that modified field
but we were hoping to find a way on doing this while the user is still
in that field.

We can see being done by the system when on an existing Help Desk
ticket. 
If you go on the Description field, as soon as you modify a character,
the Save button built-in on the right-top corner becomes enabled.

Anyone would know is that done?

-Michel Giguere-


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Re: ARS and Oracle Default Schemas

[patrick zandi]

Mark,
Not that I know of..Remedy using ARadmin tables, and any links that you
need..
you could use remedy to access the scott / hr tables for testing purposes..
your choice..
like a Testbed of sorts.. This way you don't mess with your prod data.. who
cares about scott's tables..

But there is additional functionality that you can use with some of these..
Like if you wanted an oracle application to access your remedy tables.. and
build in some additinal View functionality or report's.. some of those
below.. (if I remember correctly) will be needed..


On 12/8/06, Mark Powell <[EMAIL PROTECTED]> wrote:


Hello list:

We are in the process of upgrading Oracle to support an upgrade of
ARS.  We are moving from Oracle 9i to Oracle 10gR2 and then will
upgrade ARS from 5.1.2 to 7.0.1.  The question the DBA presented me
is... does ARS make use of any of the following Oracle default
schemas, or can they be removed to keep things clean?

CTXSYS
HR
MDSYS
ODM
ODM_MTR
OE
OLAPSYS
ORDPLUGINS
ORDSYS
OUTLN
PM
QS
QS_ADM
QS_CBADM
QS_CS
QS_ES
QS_OS
QS_WS
SCOTT
SH
WKSYS
WMSYS
XDB

Does ARS (5.1.2, 6.3 or 7.0.1) use any of these when residing on
Oracle??  We're on Solaris 9 if that makes any difference.

Thanks for your help!

-Mark Powell
[EMAIL PROTECTED]


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Re: dynamic drop downs

[Meenakshinathan]

You can use the change field action and in this you can see a option
called attach menu to the field in active link. take all those valies
via menu and attach that menu when ever u want using the change field
action. This may help.

Meenakshinathan

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ARS and Oracle Default Schemas

[Mark Powell]

Hello list:

We are in the process of upgrading Oracle to support an upgrade of
ARS.  We are moving from Oracle 9i to Oracle 10gR2 and then will
upgrade ARS from 5.1.2 to 7.0.1.  The question the DBA presented me
is... does ARS make use of any of the following Oracle default
schemas, or can they be removed to keep things clean?

CTXSYS
HR
MDSYS
ODM
ODM_MTR
OE
OLAPSYS
ORDPLUGINS
ORDSYS
OUTLN
PM
QS
QS_ADM
QS_CBADM
QS_CS
QS_ES
QS_OS
QS_WS
SCOTT
SH
WKSYS
WMSYS
XDB

Does ARS (5.1.2, 6.3 or 7.0.1) use any of these when residing on
Oracle??  We're on Solaris 9 if that makes any difference.

Thanks for your help!

-Mark Powell
[EMAIL PROTECTED]

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Asset Scanning solutions for Remedy

[Lammey, Peter A.]

Our management here has raised more and more concern regarding
accurately tracking assets in our enterprise.
We are starting to look at ways of scanning our asset tags and are
trying to find ways of getting an interface so that the scanned
information can update our Remedy Asset Management database.

Does anyone recommend certain BMC partners or companies that sell Asset
scanning solutions that can easily integrate with Remedy?

We are on ARS 6.3 Patch 16 and ITSM 5.6 with Asset Management 5.6.

Thanks
Peter Lammey
ESPN MIT Technical Services & Applications Management
860-766-4761


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Re: Daylight savings time again

[Easter, David]

> I've understood that our current release (6.0.1) is supported.  I
suppose it's possible that I misunderstood 
> the compatability matrix.

6.0.1 is a supported platform, although under BMC support policy it in
Limited Support.  

http://www.bmc.com/info_center_support/overview/0,,19097_4736154_4073759
6,00.html

> can you confirm Full Text Search functionality on 6.3? 

The "original" FTS is not compatible with AR System 6.3.  This is
explained in the Statement of Direction around FTS which can be found on
Support Central.

http://www.bmc.com/support/hou_Support_ProdVersion/0,3648,19097_19695_14
4856_0,00.html


-David J. Easter
Sr. Product Manager, Service Management Business Unit

BMC Software, Inc.
 
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mike White
Sent: Friday, December 08, 2006 5:59 AM
To: arslist@ARSLIST.ORG
Subject: Re: Daylight savings time again

First, thank you for sharing this information, David.  We know more than
we did.  The DST change is effective 03/11/2007, so we have a little
time to try to assess impact and plan accordingly.

That said, this news is disappointing.  I've understood that our current
release (6.0.1) is supported.  I suppose it's possible that I
misunderstood the compatability matrix.

We're not ready for ARS 7.  Need much UAT and my users are jammed with
work for our contract (the stuff we support with Remedy).  I might be
able to short-cut by migrating to 6.3.  Before we go to far down this
path, can you confirm Full Text Search functionality on 6.3?  My "What's
New - ARS 6.x"
instructor explained that due to a 3rd-party price issue, FTS was
unavailable after 6.0 (wont' run in 6.3).  I've read the 7.0
documentation and see that it's available with 7.  I'd like to make sure
I didn't misunderstand the instructor.

Mike White
Office:  813-978-2192
E-mail:  [EMAIL PROTECTED]


 

  "Easter, David"

  <[EMAIL PROTECTED]To:
arslist@ARSLIST.ORG   
  .COM>cc:

  Sent by: "Action Subject:  Re: Daylight
savings time again   
  Request System

  discussion

  list(ARSList)"

  <[EMAIL PROTECTED]

  ORG>

 

 

  12/07/2006 16:49

  Please respond to

  arslist

 

 





Hi Mike,

  As per the posted web page, 6.0.1 users will be affected but no DST
patch will be made available for the 6.0.1 release.  Only 6.3 and 7.0.01
are to be patched.

  Unfortunately, the affected libraries in 6.0.1 (and 5.1.2) are not
being patched by the vendor that supplies BMC with those libraries - so
6.0.1 and 5.1.2 cannot be patched to resolve the issue.  The affected
libraries are used in areas such as the API and Mid-Tier.  The internal
server itself uses the Operating System for DST.  Folks are certainly
encouraged to emulate the DST change in a lab situation to determine how
affected their specific operations will be.

Thanks,

-David J. Easter
Sr. Product Manager, Service Management Business Unit

BMC Software, Inc.


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mike White
Sent: Thursday, December 07, 2006 5:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: Daylight savings time again

I need to chime-in on this as well.  I've read that there are patches
for
6.3 and 7.0.  How about 6.0?  As I understand it, this release is on the
cusp, but still supported.  It'll go end-of-life (unsupported) when ARS
7.5 is released - later in 2007.  It seems to me that there should be a
patch for ARS 6.0 as well.  (6.0.1, if it matters).

Mike White
Office:  813-978-2192
E-mail:  [EMAIL PROTECTED]




  "Easter, David"

  <[EMAIL PROTECTED]To:
arslist@ARSLIST.ORG
  .COM>cc:

  Sent by: "Action Subject:  Re: Daylight
savings time again
  Request System

  discussion

  list(ARSList)"

  <[EMAIL PROTECTED]

  ORG>





  12/06/2006 16:36

  Please respond to

  arslist









**
AR System 5.1.2 is unsupported and there are no plans to patch AR System
5.1.2 for DST issues.  If you look at the chart, the resolution is:

"Install AR system 6.03 with Patch 20, or 7.0.01. Follow instructions
for those AR releases."

The reason it says 1/15/2007 for the resolution date is because that is
when the Patch 20 for AR System 6.03 will be available.  Note that, as
posted by me earlier, that 7.0.01 will also require patch 001 which
should be out by end of t

Re: Retrieving Date from SQL

[Tim Richardson]

We use this a lot--SQL Server specific
   
  SELECT dateadd (ss, YOUR_INTEGER_FIELD, '1970-01-01') from 
   
  This returns a date/time value with your default format:  You can further add 
date formatting commands to this statement to get it into "prettier" formats if 
your default format needs to be changed.
   
  
Tim

"CONDREA, Daniel" <[EMAIL PROTECTED]> wrote:
  **   v\:* {behavior:url(#default#VML);}  o\:* 
{behavior:url(#default#VML);}  w\:* {behavior:url(#default#VML);}  .shape 
{behavior:url(#default#VML);}st1\:*{behavior:url(#default#ieooui) } 
   Database independent:
   
  1)   Define a display only field of type date
  2)   Set value 01/01/1970 char in the newly created field
  3)   Define a result field of type date/time
  4)   (2) step + integer value = (3) step
   
  
-
  
  From: Action Request System discussion list(ARSList) [mailto:[EMAIL 
PROTECTED] On Behalf Of Veeral J Oza
Sent: Friday, December 08, 2006 12:16 PM
To: arslist@ARSLIST.ORG
Subject: Retrieving Date from SQL

   
Hi All,

 

Remedy data type "Date" is stored as an integer in the SQL Server database. 
It is stored as the number of seconds from 1st Jan 1970. Now I am using a 
SELECT query to read this value in a character (There is a requirement that I 
cannot read this into a date field on Remedy). The value returned is an 
integer. Is there a way through which I can convert this integer value into 
date?

 

Environment: 

ARS 6.3

SQL Server 2000.

 

  Regards,
  Veeral Oza,
  Application Analyst,
  Wipro Technologies
  Cell: +91 9422771736
  Desk: +91 20 39102370
 



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Re: Migration Path from ARS 5.12 ~> 7

[patrick zandi]

Well..
(oracle install 10.2 - oracle install of client 9i) --
I installed these and tested them with a demo ars 7.01 first.. had that all
working..
(approx 1 or 2 days)
Then started with dropping all the Tables -- Below (1 long day)
So 2 - 3 days I suppose..  at most.



On 12/8/06, [EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote:


I will be making the upgrade from ARS 5.1.2 to the latest 7 release early
in
2007. I would love to use my own ARUtilities but it was not designed for
this
type of migration. (perhaps I have time to write some additional
functionality
before my migration).

Just curious though, how long did the migration take using your method?
I have saved this email for reference when I have to perform the task.

Thanks for the details

Les Ganton


> NOTE:: I am not DIS'ing ARUTILITES / PANACEA / OR MIGRATOR.. It is just
the
> simple fact that you are moving through too many changes // system
> modificaitons.. They are no made to Modify Structures (ars 4 to 7) .. it
is
> not designed to do so..
> I would afterward use this to keep you data / forms // syncronized
> afterward.. they work just fine.  But for this instance.. it just did
not
> work properly -- too many changes.
>
>
>
> On 12/8/06, patrick zandi <[EMAIL PROTECTED]> wrote:
> >
> > Hello everyone,
> > I wanted to share my testing of a possible migration path for ARS 5.12~~>
> > 7.0/01.
> > 1. Tested Migrator 6 / 7p1 / 7p2.
> > 2. Tested ARUtilites Migration (some)
> > 3. Tested DB Move / with Installer Upgrades.
> > ENV:: Solaris 9 / Oracle 9206 -8i libs ~~> Solaris 9 / Oracle 10.2.0.1-
> > 9i libs
> >
> > From the above scenario's my conclusion so far are to do option 3 ..
> > EVERYTIME.
> >
> > make backups - make backups - and make backups again.
> >
> > Create 10.2.0.1 DB in an Oracle Home (some folks use oracle as the
account
> > name)
> > Create 9.2.0.6 Client Account and install the Client only on that
account
> > name (oracle9 -for the discussion)
> > Ensure the 9i account is set so no one can login to it.- security.
> > install ARS 7.0 to the system --> don't worry.. read the rest.
> > using Oracle 10 Client on your PC, login as "system" find aradmin
table
> > space - Remove all Tables --- This will clean all the indexes as well.
> > Take the export of your production DB, Ftp it to the new server (in
this
> > case /u02).
> > import using a PAR file
> >  par file will be like the following::
> > --
> >
> > 69 [EMAIL PROTECTED] /u02 > more ARImport.dat
> >
> > USERID=system/
> >
> > FROMUSER=ARADMIN
> >
> > TOUSER=ARADMIN
> >
> > buffer=9192000 <--- NOTE:: if you get disapprop errors you do not
have
> > this big enough
> >
> > commit=y
> >
> > LOG=/u02/ARS9_ARADMIN_IMP.log
> >
> > FULL=N
> >
> > GRANTS=Y
> >
> > IGNORE=N
> >
> > ROWS=Y
> > FILE=/u02/.dmp
> > -
> > Prior to the actual import make sure ARADMIN has unlimited table
space,
> > and can create links in the security section user aradmin.
> > ---
> > after the ARImport.dat file is clean and setup
> > imp parfile=ARImport.dat
> > ---
> > That will import all your 9.2 oracle data and create all the links..
(you
> > might have to clean then up some -- tnsnames might need fixing)
> > ---
> > Delete the ARS 7 install manually -- delete folders etc..  (If you got
a
> > ARS 7.0 License for a move you are in luck)
> > Install ARS 6.01 patch 1539 -- Both Server and Email and Flashboards
and
> > Other app's you have.
> > Install ARS 6.3patch 19  -- Both Server and Email and Flashboards
and
> > Other app's you have.
> > --- At this point you should test your applications check them out..
> > NOTE:: your ARS 7.0 licenses work for the ARS 6.3 Server.. funny huh.
> > Install ARS 7.0 or Patch 01  -- Both Server and Email and Flashboards
and
> > Other app's you have.
> > 
> >
> > Check system out again..
> > I have found that it is pretty Close so far..
> > 
> > This is purely my result, your results may vary according to ability,
> > functions, platform, no coffee, bad day.. whatever.
> > This comes with no warranty either implied or inferred, it may or may
not
> > work -- that is your problem for following this information.
> > I can and will not be held responsible for your data, server or
> > functionality of your server before, now, or in the future.
> > 
> > --
> > Patrick Zandi
> >
>
>
>
> --
> Patrick Zandi
>
>

___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where
the
> Answers Are"
>


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the Answers Are"





--
Patrick Zandi

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dynamic drop downs

[Anthony Caressimo]

Hi all:

Is it possible to dynamically create a dropdown list from a set fields 
action? 

I have several values calculated on loading of a new form.
I then want to take those values (currently in char fields) and
place them in 1 drop down for user selection.

Any ideas?

Thanks in advance
anthony

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Re: Daylight savings time again

[Easter, David]

As per the BMC Legal department:
 
"This type of information is not only confidential and proprietary to
BMC, but also to the other parties to these agreements.  Providing it
would be a violation of the terms of the agreements and a material
breach. [...] all requests for such information must come through Legal"
 
That's about all I can say on the matter.
 
-David J. Easter
Sr. Product Manager, Service Management Business Unit
 
BMC Software, Inc.
 


From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick cook
Sent: Friday, December 08, 2006 2:38 AM
To: arslist@ARSLIST.ORG
Subject: Re: Daylight savings time again


** 
That seems a strange restriction - I would think most service providers
would be glad to get their name in front of more potential customers.
Is there anyone who is allowed to point us there, or if not all of us,
at least discrete customers (like Mr. Strauss) whose use of Remedy
applications might be impacted by some contact from these folks?
 
Rick 


From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Easter, David
Sent: Thursday, December 07, 2006 7:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: Daylight savings time again


** 
Sorry - I'm not legally allowed to disclose that kind of information.  
 
-David J. Easter
Sr. Product Manager, Service Management Business Unit
 
BMC Software, Inc.
 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Thursday, December 07, 2006 2:18 PM
To: arslist@ARSLIST.ORG
Subject: Re: Daylight savings time again


** Who is the third party and are you still using their products?

Axton Grams


On 12/7/06, Easter, David <[EMAIL PROTECTED] > wrote: 

Hi Mike,

  As per the posted web page, 6.0.1 users will be affected but
no DST 
patch will be made available for the 6.0.1 release.  Only 6.3
and 7.0.01
are to be patched.

  Unfortunately, the affected libraries in 6.0.1 (and 5.1.2) are
not
being patched by the vendor that supplies BMC with those
libraries - so 
6.0.1 and 5.1.2 cannot be patched to resolve the issue.  The
affected
libraries are used in areas such as the API and Mid-Tier.  The
internal
server itself uses the Operating System for DST.  Folks are
certainly 
encouraged to emulate the DST change in a lab situation to
determine how
affected their specific operations will be.

Thanks,

-David J. Easter
Sr. Product Manager, Service Management Business Unit

BMC Software, Inc.


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mike White
Sent: Thursday, December 07, 2006 5:27 AM 
To: arslist@ARSLIST.ORG
Subject: Re: Daylight savings time again

I need to chime-in on this as well.  I've read that there are
patches
for
6.3 and 7.0.  How about 6.0?  As I understand it, this release
is on the
cusp, but still supported.  It'll go end-of-life (unsupported)
when ARS
7.5 is released - later in 2007.  It seems to me that there
should be a
patch for ARS 6.0 as well.  ( 6.0.1, if it matters).

Mike White
Office:  813-978-2192
E-mail:  [EMAIL PROTECTED]




  "Easter, David"

  < [EMAIL PROTECTED]To:
arslist@ARSLIST.ORG
  .COM>cc:

  Sent by: "Action Subject:  Re:
Daylight 
savings time again
  Request System

  discussion

  list(ARSList)"

  <[EMAIL PROTECTED]

  ORG> 





  12/06/2006 16:36

  Please respond to

  arslist









**
AR System 5.1.2 is unsupported and there are no plans to patch
AR System 
5.1.2 for DST issues.  If you look at the chart, the resolution
is:

"Install AR system 6.03 with Patch 20, or 7.0.01. Follow
instructions
for those AR releases."

The reason it says 1/15/2007 for the resolution date is because
that is 
when the Patch 20 for AR System 6.03 will be available.  Note
that, as
posted by me earlier, that 7.0.01 will also require patch 001
which
should be out b

How to enable a button when modifying a character field?

[Michel Giguere]

We are trying to have a save button changed to become "Enabled" as soon as 
the user modifies a character in a character field.

We know how to do this on a "Lose Focus" action on that modified field but 
we were hoping to find a way on doing this while the user is still in that 
field.

We can see being done by the system when on an existing Help Desk ticket. 
If you go on the Description field, as soon as you modify a character, the 
Save button built-in on the right-top corner becomes enabled.

Anyone would know is that done?

-Michel Giguere-

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Re: Remedy ARS 7.01 and ITSM 7.X Education Plans

[Lammey, Peter A.]

I thought about that.  However, I noticed the class session ones for
Service Desk 7.X, Change Management 7.X and CMDB all have the Admin 1
class as a Prerequisite so thats why I figured to go with that one.
BMC might be fine if I took that What's New class instead to satisfy
that prerequisite.


Thanks 
Peter Lammey 
ESPN MIT Technical Services & Applications Management 
860-766-4761 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kelly Deaver
Sent: Friday, December 08, 2006 10:00 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy ARS 7.01 and ITSM 7.X Education Plans


** 
Peter,
If you have Administrator training already, the recommended WBT to get
you updated is "ARS 7 What's New". The Admin Part 1 and Part 2 is for
people new to AR System. If you do the part one, you are going to miss a
lot of the more advanced "new" features which are covered in Part 2.
What's New just focuses on the new stuff assuming you already know about
filters, active links, 

-
Kelly Deaver
Director, ITSM Practice
Xinify
[EMAIL PROTECTED]





 Original Message 
Subject: Re: Remedy ARS 7.01 and ITSM 7.X Education Plans
From: Rick Cook <[EMAIL PROTECTED]>
Date: Thu, December 07, 2006 8:54 am
To: arslist@ARSLIST.ORG

** 
Peter, it really all depends on when BMC will allow non-partners
to actually take the ITSM 7 classes.  As far as I know, that hasn't
happened yet, though they keep saying "soon".
 
So my suggestion would be to run this past the Head Cheese(s) at
BMC Education, and see what (s)he says about it.
 
Rick
 
On 12/7/06, Lammey, Peter A. <[EMAIL PROTECTED]> wrote: 

** 
We are planning to start our project to look to upgrade
our ARS 6.3 and ITSM 5.6 apps to ARS 7.01 and ITSM 7.1 starting early
next year.
Ive been looking at the training programs on the
Supportweb but there seems to be quite a few classes scheduled but I am
not sure what would be the most effective way to tackle enough of the
training and not be too tied up and out of office too much. 
I have administration training in ARS 6.3 so I am not
sure if I can take the minimum amount of classes to learn new features
of ARS 7.X.
I also have taken a class in the ITIL Foundation. 
I have some good experience with the ITSM apps but I
know they are drastically different in 7.X so I want to ensure that I
understand the base applications (Service Desk, Problem, and Change). 
We are also looking to tackle CMDB 2.0 which is new for
us since we currently only use AM 5.6. 
I am thinking my plan should be the following: 

*   BMC Remedy AR System 7.x: Administering - Part 1
(WBT) 
*   BMC Remedy Service Desk 7.x Using Incident
Management (WBT) 
*   BMC Remedy Service Desk 7.x Using Problem
Management (WBT) 
*   BMC Remedy Change Management 7.x: Using (WBT) 
*   BMC Remedy Service Desk & BMC Remedy Change
Management 7.x: Administering 
*   BMC(r) Atrium(tm) CMDB 2.0: Implementation Best
Practices 


This will require hours of WBT training and 2 weeks of
off site training but I think should cover what I need. 
Does anyone know if this is a good plan or not or if I
am missing something that will be very valuable for a 7.0 Upgrade?
Thanks 
Peter Lammey 
ESPN MIT Technical Services & Applications Management 
860-766-4761 
__20060125___This posting was
submitted with HTML in it___ 

__20060125___This posting was submitted with
HTML in it___ 

__20060125___This posting was submitted with HTML in
it___ 

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Re: ARUtilities Holiday Special

[remedy]

I think everyone should ;)

> Good deal!  I just bought a copy for myself.
> 
> Thanks.
> 
> Stephen 
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED]
> Sent: Friday, December 08, 2006 7:48 AM
> To: arslist@ARSLIST.ORG
> Subject: OT: ARUtilities Holiday Special
> 
> Hello everyone, Happy Holidays.
> 
> ARUtilities Suite is now available for half price during the month of
> December.
> The sale will end January 1, 2007.
> 
> ARUtilities Suite includes:
> ARUtilities 7.0
> ARUtilities 6.5
> ARUtilities 5.6
> ARUtilities 4
> 
> ARUtilities 7.0 has had a recent update that addressed issues reported
> by users, and new features requested by users. New search abilities
> include searching Help Text and Change History for all objects on your
> servers.
> 
> For more information and to download visit http://www.arutilities.com
> 
> Comments are welcome at [EMAIL PROTECTED] problems can be
> reported to [EMAIL PROTECTED]
> 
> Thank you so much for your support.
> Have a safe and happy holiday.
> 
> Les Ganton
> 
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where
> the Answers Are"
> 
>
___
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> Answers Are"
> 

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Re: Migration Path from ARS 5.12 ~> 7

[remedy]

I will be making the upgrade from ARS 5.1.2 to the latest 7 release early in
2007. I would love to use my own ARUtilities but it was not designed for this
type of migration. (perhaps I have time to write some additional functionality
before my migration).

Just curious though, how long did the migration take using your method?
I have saved this email for reference when I have to perform the task.

Thanks for the details

Les Ganton


> NOTE:: I am not DIS'ing ARUTILITES / PANACEA / OR MIGRATOR.. It is just the
> simple fact that you are moving through too many changes // system
> modificaitons.. They are no made to Modify Structures (ars 4 to 7) .. it is
> not designed to do so..
> I would afterward use this to keep you data / forms // syncronized
> afterward.. they work just fine.  But for this instance.. it just did not
> work properly -- too many changes.
> 
> 
> 
> On 12/8/06, patrick zandi <[EMAIL PROTECTED]> wrote:
> >
> > Hello everyone,
> > I wanted to share my testing of a possible migration path for ARS 5.12 ~~>
> > 7.0/01.
> > 1. Tested Migrator 6 / 7p1 / 7p2.
> > 2. Tested ARUtilites Migration (some)
> > 3. Tested DB Move / with Installer Upgrades.
> > ENV:: Solaris 9 / Oracle 9206 -8i libs ~~> Solaris 9 / Oracle 10.2.0.1 -
> > 9i libs
> >
> > From the above scenario's my conclusion so far are to do option 3 ..
> > EVERYTIME.
> >
> > make backups - make backups - and make backups again.
> >
> > Create 10.2.0.1 DB in an Oracle Home (some folks use oracle as the account
> > name)
> > Create 9.2.0.6 Client Account and install the Client only on that account
> > name (oracle9 -for the discussion)
> > Ensure the 9i account is set so no one can login to it.- security.
> > install ARS 7.0 to the system --> don't worry.. read the rest.
> > using Oracle 10 Client on your PC, login as "system" find aradmin table
> > space - Remove all Tables --- This will clean all the indexes as well.
> > Take the export of your production DB, Ftp it to the new server (in this
> > case /u02).
> > import using a PAR file
> >  par file will be like the following::
> > --
> >
> > 69 [EMAIL PROTECTED] /u02 > more ARImport.dat
> >
> > USERID=system/
> >
> > FROMUSER=ARADMIN
> >
> > TOUSER=ARADMIN
> >
> > buffer=9192000 <--- NOTE:: if you get disapprop errors you do not have
> > this big enough
> >
> > commit=y
> >
> > LOG=/u02/ARS9_ARADMIN_IMP.log
> >
> > FULL=N
> >
> > GRANTS=Y
> >
> > IGNORE=N
> >
> > ROWS=Y
> > FILE=/u02/.dmp
> > -
> > Prior to the actual import make sure ARADMIN has unlimited table space,
> > and can create links in the security section user aradmin.
> > ---
> > after the ARImport.dat file is clean and setup
> > imp parfile=ARImport.dat
> > ---
> > That will import all your 9.2 oracle data and create all the links.. (you
> > might have to clean then up some -- tnsnames might need fixing)
> > ---
> > Delete the ARS 7 install manually -- delete folders etc..  (If you got a
> > ARS 7.0 License for a move you are in luck)
> > Install ARS 6.01 patch 1539 -- Both Server and Email and Flashboards and
> > Other app's you have.
> > Install ARS 6.3patch 19  -- Both Server and Email and Flashboards and
> > Other app's you have.
> > --- At this point you should test your applications check them out..
> > NOTE:: your ARS 7.0 licenses work for the ARS 6.3 Server.. funny huh.
> > Install ARS 7.0 or Patch 01  -- Both Server and Email and Flashboards and
> > Other app's you have.
> > 
> >
> > Check system out again..
> > I have found that it is pretty Close so far..
> > 
> > This is purely my result, your results may vary according to ability,
> > functions, platform, no coffee, bad day.. whatever.
> > This comes with no warranty either implied or inferred, it may or may not
> > work -- that is your problem for following this information.
> > I can and will not be held responsible for your data, server or
> > functionality of your server before, now, or in the future.
> > 
> > --
> > Patrick Zandi
> >
> 
> 
> 
> -- 
> Patrick Zandi
> 
>
___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the
> Answers Are"
> 

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Re: ARUtilities Holiday Special

[Heider, Stephen]

Good deal!  I just bought a copy for myself.

Thanks.

Stephen 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED]
Sent: Friday, December 08, 2006 7:48 AM
To: arslist@ARSLIST.ORG
Subject: OT: ARUtilities Holiday Special

Hello everyone, Happy Holidays.

ARUtilities Suite is now available for half price during the month of
December.
The sale will end January 1, 2007.

ARUtilities Suite includes:
ARUtilities 7.0
ARUtilities 6.5
ARUtilities 5.6
ARUtilities 4

ARUtilities 7.0 has had a recent update that addressed issues reported
by users, and new features requested by users. New search abilities
include searching Help Text and Change History for all objects on your
servers.

For more information and to download visit http://www.arutilities.com

Comments are welcome at [EMAIL PROTECTED] problems can be
reported to [EMAIL PROTECTED]

Thank you so much for your support.
Have a safe and happy holiday.

Les Ganton


___
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Re: Migration Path from ARS 5.12 ~> 7

[patrick zandi]

NOTE:: I am not DIS'ing ARUTILITES / PANACEA / OR MIGRATOR.. It is just the
simple fact that you are moving through too many changes // system
modificaitons.. They are no made to Modify Structures (ars 4 to 7) .. it is
not designed to do so..
I would afterward use this to keep you data / forms // syncronized
afterward.. they work just fine.  But for this instance.. it just did not
work properly -- too many changes.



On 12/8/06, patrick zandi <[EMAIL PROTECTED]> wrote:


Hello everyone,
I wanted to share my testing of a possible migration path for ARS 5.12 ~~>
7.0/01.
1. Tested Migrator 6 / 7p1 / 7p2.
2. Tested ARUtilites Migration (some)
3. Tested DB Move / with Installer Upgrades.
ENV:: Solaris 9 / Oracle 9206 -8i libs ~~> Solaris 9 / Oracle 10.2.0.1 -
9i libs

From the above scenario's my conclusion so far are to do option 3 ..
EVERYTIME.

make backups - make backups - and make backups again.

Create 10.2.0.1 DB in an Oracle Home (some folks use oracle as the account
name)
Create 9.2.0.6 Client Account and install the Client only on that account
name (oracle9 -for the discussion)
Ensure the 9i account is set so no one can login to it.- security.
install ARS 7.0 to the system --> don't worry.. read the rest.
using Oracle 10 Client on your PC, login as "system" find aradmin table
space - Remove all Tables --- This will clean all the indexes as well.
Take the export of your production DB, Ftp it to the new server (in this
case /u02).
import using a PAR file
 par file will be like the following::
--

69 [EMAIL PROTECTED] /u02 > more ARImport.dat

USERID=system/

FROMUSER=ARADMIN

TOUSER=ARADMIN

buffer=9192000 <--- NOTE:: if you get disapprop errors you do not have
this big enough

commit=y

LOG=/u02/ARS9_ARADMIN_IMP.log

FULL=N

GRANTS=Y

IGNORE=N

ROWS=Y
FILE=/u02/.dmp
-
Prior to the actual import make sure ARADMIN has unlimited table space,
and can create links in the security section user aradmin.
---
after the ARImport.dat file is clean and setup
imp parfile=ARImport.dat
---
That will import all your 9.2 oracle data and create all the links.. (you
might have to clean then up some -- tnsnames might need fixing)
---
Delete the ARS 7 install manually -- delete folders etc..  (If you got a
ARS 7.0 License for a move you are in luck)
Install ARS 6.01 patch 1539 -- Both Server and Email and Flashboards and
Other app's you have.
Install ARS 6.3patch 19  -- Both Server and Email and Flashboards and
Other app's you have.
--- At this point you should test your applications check them out..
NOTE:: your ARS 7.0 licenses work for the ARS 6.3 Server.. funny huh.
Install ARS 7.0 or Patch 01  -- Both Server and Email and Flashboards and
Other app's you have.


Check system out again..
I have found that it is pretty Close so far..

This is purely my result, your results may vary according to ability,
functions, platform, no coffee, bad day.. whatever.
This comes with no warranty either implied or inferred, it may or may not
work -- that is your problem for following this information.
I can and will not be held responsible for your data, server or
functionality of your server before, now, or in the future.

--
Patrick Zandi





--
Patrick Zandi

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Are"

Re: Migration Path from ARS 5.12 ~> 7

[patrick zandi]

OOPS::
Ensure you do not have any MACRO functionality running either -- Make sure
they are converted.. or you can start over.


On 12/8/06, patrick zandi <[EMAIL PROTECTED]> wrote:


Hello everyone,
I wanted to share my testing of a possible migration path for ARS 5.12 ~~>
7.0/01.
1. Tested Migrator 6 / 7p1 / 7p2.
2. Tested ARUtilites Migration (some)
3. Tested DB Move / with Installer Upgrades.
ENV:: Solaris 9 / Oracle 9206 -8i libs ~~> Solaris 9 / Oracle 10.2.0.1 -
9i libs

From the above scenario's my conclusion so far are to do option 3 ..
EVERYTIME.

make backups - make backups - and make backups again.

Create 10.2.0.1 DB in an Oracle Home (some folks use oracle as the account
name)
Create 9.2.0.6 Client Account and install the Client only on that account
name (oracle9 -for the discussion)
Ensure the 9i account is set so no one can login to it.- security.
install ARS 7.0 to the system --> don't worry.. read the rest.
using Oracle 10 Client on your PC, login as "system" find aradmin table
space - Remove all Tables --- This will clean all the indexes as well.
Take the export of your production DB, Ftp it to the new server (in this
case /u02).
import using a PAR file
 par file will be like the following::
--

69 [EMAIL PROTECTED] /u02 > more ARImport.dat

USERID=system/

FROMUSER=ARADMIN

TOUSER=ARADMIN

buffer=9192000 <--- NOTE:: if you get disapprop errors you do not have
this big enough

commit=y

LOG=/u02/ARS9_ARADMIN_IMP.log

FULL=N

GRANTS=Y

IGNORE=N

ROWS=Y
FILE=/u02/.dmp
-
Prior to the actual import make sure ARADMIN has unlimited table space,
and can create links in the security section user aradmin.
---
after the ARImport.dat file is clean and setup
imp parfile=ARImport.dat
---
That will import all your 9.2 oracle data and create all the links.. (you
might have to clean then up some -- tnsnames might need fixing)
---
Delete the ARS 7 install manually -- delete folders etc..  (If you got a
ARS 7.0 License for a move you are in luck)
Install ARS 6.01 patch 1539 -- Both Server and Email and Flashboards and
Other app's you have.
Install ARS 6.3patch 19  -- Both Server and Email and Flashboards and
Other app's you have.
--- At this point you should test your applications check them out..
NOTE:: your ARS 7.0 licenses work for the ARS 6.3 Server.. funny huh.
Install ARS 7.0 or Patch 01  -- Both Server and Email and Flashboards and
Other app's you have.


Check system out again..
I have found that it is pretty Close so far..

This is purely my result, your results may vary according to ability,
functions, platform, no coffee, bad day.. whatever.
This comes with no warranty either implied or inferred, it may or may not
work -- that is your problem for following this information.
I can and will not be held responsible for your data, server or
functionality of your server before, now, or in the future.

--
Patrick Zandi





--
Patrick Zandi

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Migration Path from ARS 5.12 ~> 7

[patrick zandi]

Hello everyone,
I wanted to share my testing of a possible migration path for ARS 5.12 ~~>
7.0/01.
1. Tested Migrator 6 / 7p1 / 7p2.
2. Tested ARUtilites Migration (some)
3. Tested DB Move / with Installer Upgrades.
ENV:: Solaris 9 / Oracle 9206 -8i libs ~~> Solaris 9 / Oracle 10.2.0.1 - 9i
libs


From the above scenario's my conclusion so far are to do option 3 ..

EVERYTIME.

make backups - make backups - and make backups again.

Create 10.2.0.1 DB in an Oracle Home (some folks use oracle as the account
name)
Create 9.2.0.6 Client Account and install the Client only on that account
name (oracle9 -for the discussion)
Ensure the 9i account is set so no one can login to it.- security.
install ARS 7.0 to the system --> don't worry.. read the rest.
using Oracle 10 Client on your PC, login as "system" find aradmin table
space - Remove all Tables --- This will clean all the indexes as well.
Take the export of your production DB, Ftp it to the new server (in this
case /u02).
import using a PAR file
par file will be like the following::
--

69 [EMAIL PROTECTED] /u02 > more ARImport.dat

USERID=system/

FROMUSER=ARADMIN

TOUSER=ARADMIN

buffer=9192000 <--- NOTE:: if you get disapprop errors you do not have
this big enough

commit=y

LOG=/u02/ARS9_ARADMIN_IMP.log

FULL=N

GRANTS=Y

IGNORE=N

ROWS=Y
FILE=/u02/.dmp
-
Prior to the actual import make sure ARADMIN has unlimited table space, and
can create links in the security section user aradmin.
---
after the ARImport.dat file is clean and setup
imp parfile=ARImport.dat
---
That will import all your 9.2 oracle data and create all the links.. (you
might have to clean then up some -- tnsnames might need fixing)
---
Delete the ARS 7 install manually -- delete folders etc..  (If you got a ARS
7.0 License for a move you are in luck)
Install ARS 6.01 patch 1539 -- Both Server and Email and Flashboards and
Other app's you have.
Install ARS 6.3patch 19  -- Both Server and Email and Flashboards and
Other app's you have.
--- At this point you should test your applications check them out..
NOTE:: your ARS 7.0 licenses work for the ARS 6.3 Server.. funny huh.
Install ARS 7.0 or Patch 01  -- Both Server and Email and Flashboards and
Other app's you have.


Check system out again..
I have found that it is pretty Close so far..

This is purely my result, your results may vary according to ability,
functions, platform, no coffee, bad day.. whatever.
This comes with no warranty either implied or inferred, it may or may not
work -- that is your problem for following this information.
I can and will not be held responsible for your data, server or
functionality of your server before, now, or in the future.

--
Patrick Zandi

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Re: Remedy ARS 7.01 and ITSM 7.X Education Plans

[Kelly Deaver]

**
Peter,
If you have Administrator training already, the recommended WBT to get you updated is "ARS 7 What's New". The Admin Part 1 and Part 2 is for people new to AR System. If you do the part one, you are going to miss a lot of the more advanced "new" features which are covered in Part 2. What's New just focuses on the new stuff assuming you already know about filters, active links, -Kelly DeaverDirector, ITSM PracticeXinify[EMAIL PROTECTED]

 Original Message Subject: Re: Remedy ARS 7.01 and ITSM 7.X Education PlansFrom: Rick Cook <[EMAIL PROTECTED]>Date: Thu, December 07, 2006 8:54 amTo: arslist@ARSLIST.ORG** 
Peter, it really all depends on when BMC will allow non-partners to actually take the ITSM 7 classes.  As far as I know, that hasn't happened yet, though they keep saying "soon".
 
So my suggestion would be to run this past the Head Cheese(s) at BMC Education, and see what (s)he says about it.
 
Rick 
On 12/7/06, Lammey, Peter A. <[EMAIL PROTECTED]> wrote: 
** 

We are planning to start our project to look to upgrade our ARS 6.3 and ITSM 5.6 apps to ARS 7.01 and ITSM 7.1 starting early next year.
Ive been looking at the training programs on the Supportweb but there seems to be quite a few classes scheduled but I am not sure what would be the most effective way to tackle enough of the training and not be too tied up and out of office too much. 
I have administration training in ARS 6.3 so I am not sure if I can take the minimum amount of classes to learn new features of ARS 7.X.
I also have taken a class in the ITIL Foundation. I have some good experience with the ITSM apps but I know they are drastically different in 7.X so I want to ensure that I understand the base applications (Service Desk, Problem, and Change). 
We are also looking to tackle CMDB 2.0 which is new for us since we currently only use AM 5.6. 
I am thinking my plan should be the following: 

BMC Remedy AR System 7.x: Administering – Part 1 (WBT) 
BMC Remedy Service Desk 7.x Using Incident Management (WBT) 
BMC Remedy Service Desk 7.x Using Problem Management (WBT) 
BMC Remedy Change Management 7.x: Using (WBT) 
BMC Remedy Service Desk & BMC Remedy Change Management 7.x: Administering 
BMC® Atrium™ CMDB 2.0: Implementation Best Practices 
This will require hours of WBT training and 2 weeks of off site training but I think should cover what I need. 
Does anyone know if this is a good plan or not or if I am missing something that will be very valuable for a 7.0 Upgrade?
Thanks Peter Lammey ESPN MIT Technical Services & Applications Management 860-766-4761 __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ 
__20060125___This posting was submitted with HTML in it___

Re: Daylight savings time again

[Mike White]

First, thank you for sharing this information, David.  We know more than we
did.  The DST change is effective 03/11/2007, so we have a little time to
try to assess impact and plan accordingly.

That said, this news is disappointing.  I've understood that our current
release (6.0.1) is supported.  I suppose it's possible that I misunderstood
the compatability matrix.

We're not ready for ARS 7.  Need much UAT and my users are jammed with work
for our contract (the stuff we support with Remedy).  I might be able to
short-cut by migrating to 6.3.  Before we go to far down this path, can you
confirm Full Text Search functionality on 6.3?  My "What's New - ARS 6.x"
instructor explained that due to a 3rd-party price issue, FTS was
unavailable after 6.0 (wont' run in 6.3).  I've read the 7.0 documentation
and see that it's available with 7.  I'd like to make sure I didn't
misunderstand the instructor.

Mike White
Office:  813-978-2192
E-mail:  [EMAIL PROTECTED]



   
  "Easter, David"   
   
  <[EMAIL PROTECTED]To:   arslist@ARSLIST.ORG   

  .COM>cc:  
   
  Sent by: "Action Subject:  Re: Daylight savings 
time again   
  Request System
   
  discussion
   
  list(ARSList)"
   
  <[EMAIL PROTECTED]

  ORG>  
   

   

   
  12/07/2006 16:49  
   
  Please respond to 
   
  arslist   
   

   

   




Hi Mike,

  As per the posted web page, 6.0.1 users will be affected but no DST
patch will be made available for the 6.0.1 release.  Only 6.3 and 7.0.01
are to be patched.

  Unfortunately, the affected libraries in 6.0.1 (and 5.1.2) are not
being patched by the vendor that supplies BMC with those libraries - so
6.0.1 and 5.1.2 cannot be patched to resolve the issue.  The affected
libraries are used in areas such as the API and Mid-Tier.  The internal
server itself uses the Operating System for DST.  Folks are certainly
encouraged to emulate the DST change in a lab situation to determine how
affected their specific operations will be.

Thanks,

-David J. Easter
Sr. Product Manager, Service Management Business Unit

BMC Software, Inc.


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mike White
Sent: Thursday, December 07, 2006 5:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: Daylight savings time again

I need to chime-in on this as well.  I've read that there are patches
for
6.3 and 7.0.  How about 6.0?  As I understand it, this release is on the
cusp, but still supported.  It'll go end-of-life (unsupported) when ARS
7.5 is released - later in 2007.  It seems to me that there should be a
patch for ARS 6.0 as well.  (6.0.1, if it matters).

Mike White
Office:  813-978-2192
E-mail:  [EMAIL PROTECTED]




  "Easter, David"

  <[EMAIL PROTECTED]To:
arslist@ARSLIST.ORG
  .COM>cc:

  Sent by: "Action Subject:  Re: Daylight
savings time again
  Request System

  discussion

  list(ARSList)"

  <[EMAIL PROTECTED]

  ORG>





 

Task Template for Incident Management app in 7.0.01

[Mary Dollus]

Morning All! (from the cold Midwest!!! Brrr,,,)

I'm attempting to set up a list of associated tasks that need to be used for
certain types of tickets,, say for account management.  These tickets will
be entered into the Incident Management application.  First,, do you think
that's Best Practice; or should they go into the Change Management
application?

If I'm going to use the Incident Management application, and I'm going to
set up a template for tasks,,, is there a guideline on how to accomplish
that? I've scanned the TMS.pdf guide several times, and I guess I'm just
missing it.. There is a record in the Integration Configuration form for the
HPD:HelpDesk and the docs say not to change it,,, OTB it's set to Minimal
Task View.  I added a new record setting it to Full Task View so now it's
available for selection in the templates task area.

The ones that are set to Full Task View also have an entry in the fields
Relationship Form and Template Form.  So,, do you know if I need to generate
one of these or is there an auto generation feature?  

I can't find where it's spelled out very clear... I'm guessing I missed it
somewhere, and I'm kind of under the gun to get something simple to show in
just a few hours...

Any help you all can provide would be awesome!!! Page numbers,, your
experience,, best practice,, anything at all to point me in the right
direction to be able to set up a simple set of tasks that can be created for
the Incident Management form.  

OR if you think it's better to use the Change Management form, just let me
know.  I'm a total newbie to the applications,, and am trying to learn how
they function... :)

Thanks In Advance :)

Mary Dollus
generationE Technologies

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Re: Question about Groups (U)

[Rick cook]

It wouldn't solve the major issue, which is that they want to be treated
differently than the other groups from a workflow perspective.  This would
set a bad precedent, unless it can make a powerful ally that might be used
for long term good.

Rick

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of ARSList
Sent: Thursday, December 07, 2006 6:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: Question about Groups (U)

Have your email admin setup the necessary rules on her email account.
That would solve everyone's issues.  :)


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heynewgirl
Sent: Thursday, December 07, 2006 2:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: Question about Groups (U)

yes they want to receive their own email just not all the others.  In our
environment everyone in IT got everysingle email.  We are small and thats
what the rule was and will continue to be.  She wants the ability to
transfer tickets to groups she isnt a part of. So now that I am thinking
...she wants her own groups emails but then doesnt want the emails for any
other group.  That would mean she wouldnt be cc'd on any tickets she sends
outside her group.  AARGH.

Katherine


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Re: Daylight savings time again

[Rick cook]

That seems a strange restriction - I would think most service providers
would be glad to get their name in front of more potential customers.  Is
there anyone who is allowed to point us there, or if not all of us, at least
discrete customers (like Mr. Strauss) whose use of Remedy applications might
be impacted by some contact from these folks?
 
Rick 
  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Easter, David
Sent: Thursday, December 07, 2006 7:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: Daylight savings time again


** 
Sorry - I'm not legally allowed to disclose that kind of information.  
 
-David J. Easter
Sr. Product Manager, Service Management Business Unit
 
BMC Software, Inc.
 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Thursday, December 07, 2006 2:18 PM
To: arslist@ARSLIST.ORG
Subject: Re: Daylight savings time again


** Who is the third party and are you still using their products?

Axton Grams


On 12/7/06, Easter, David <[EMAIL PROTECTED]
 > wrote: 

Hi Mike,

  As per the posted web page, 6.0.1 users will be affected but no DST 
patch will be made available for the 6.0.1 release.  Only 6.3 and 7.0.01
are to be patched.

  Unfortunately, the affected libraries in 6.0.1 (and 5.1.2) are not
being patched by the vendor that supplies BMC with those libraries - so 
6.0.1 and 5.1.2 cannot be patched to resolve the issue.  The affected
libraries are used in areas such as the API and Mid-Tier.  The internal
server itself uses the Operating System for DST.  Folks are certainly 
encouraged to emulate the DST change in a lab situation to determine how
affected their specific operations will be.

Thanks,

-David J. Easter
Sr. Product Manager, Service Management Business Unit

BMC Software, Inc.


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mike White
Sent: Thursday, December 07, 2006 5:27 AM 
To: arslist@ARSLIST.ORG
Subject: Re: Daylight savings time again

I need to chime-in on this as well.  I've read that there are patches
for
6.3 and 7.0.  How about 6.0?  As I understand it, this release is on the
cusp, but still supported.  It'll go end-of-life (unsupported) when ARS
7.5 is released - later in 2007.  It seems to me that there should be a
patch for ARS 6.0 as well.  ( 6.0.1, if it matters).

Mike White
Office:  813-978-2192
E-mail:  [EMAIL PROTECTED]




  "Easter, David"

  < [EMAIL PROTECTED]To:
arslist@ARSLIST.ORG
  .COM>cc:

  Sent by: "Action Subject:  Re: Daylight 
savings time again
  Request System

  discussion

  list(ARSList)"

  <[EMAIL PROTECTED]

  ORG> 





  12/06/2006 16:36

  Please respond to

  arslist









**
AR System 5.1.2 is unsupported and there are no plans to patch AR System 
5.1.2 for DST issues.  If you look at the chart, the resolution is:

"Install AR system 6.03 with Patch 20, or 7.0.01. Follow instructions
for those AR releases."

The reason it says 1/15/2007 for the resolution date is because that is 
when the Patch 20 for AR System 6.03 will be available.  Note that, as
posted by me earlier, that 7.0.01 will also require patch 001 which
should be out by end of this month.  The chart will be updated with this 
information shortly.

Thanks,

-David J. Easter
Sr. Product Manager, Service Management Business Unit BMC Software, Inc.

From: Action Request System discussion list(ARSList)
[mailto: arslist@ARSLIST.ORG  ] On Behalf Of
strauss
Sent: Wednesday, December 06, 2006 10:47 AM
To: arslist@ARSLIST.ORG
Subject: Re: Daylight savings time again

**
Hopefully there will be a patch for 5.1.2 as well - there is a "Planned
Resolution Date" of  1/15/2007 listed for that version. There is no way
that my current production 5.1.2 hardware will run either 6.3 or 7.x
adequately so upgrading is not an option, and at the rate our ITSM 7 
build has been going we probably won't be in production on 7 by March.


Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/





From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Wednesday, December 06, 2006 12:14 PM 
To: arslist@ARSLIST.ORG
Subject: Re: Daylight savings time again



**
David Easter posted here last week that a 6.3 DST patch would be out
sometime in January. 

Rick

On 12/6/06, PC Wai <[EMAIL PROTECTED]> wrote:
Folks,

In case you are not aware of this page

http://www.bmc.com/info_center_support/overview/0,,19097_0_68222529,00.h
tml

I am not impressed of this. I h

OT: ARUtilities Holiday Special

[remedy]

Hello everyone, Happy Holidays.

ARUtilities Suite is now available for half price during the month of December.
The sale will end January 1, 2007.

ARUtilities Suite includes:
ARUtilities 7.0
ARUtilities 6.5
ARUtilities 5.6
ARUtilities 4

ARUtilities 7.0 has had a recent update that addressed issues reported by users,
and new features requested by users. New search abilities include searching Help
Text and Change History for all objects on your servers.

For more information and to download visit
http://www.arutilities.com

Comments are welcome at [EMAIL PROTECTED]
problems can be reported to [EMAIL PROTECTED]

Thank you so much for your support.
Have a safe and happy holiday.

Les Ganton

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Re: Retrieving Date from SQL

[Tarun Kumar SHARMA]

Hi,
 
You can use  "to_date('01/01/1970','MM/DD/YY')+c3/(60*60*24)+5.5/24"
function to manipulate it. Here +5.5 is GMT difference from IST time. This
value can vary based on your location. So you can always add(+diff) or
remove(-diff) that amount of time from date field. At place of c3(create
time) you can take any of your date field. So SQL cab be like this:
 
select to_char(to_date('01/01/1970','MM/DD/YY
HH:MI:SS')+c3/(60*60*24)+5.5/24,'MM/DD/YY HH:MI:SS') from t369 where
rownum<2
 
Regards,
Tarun
  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of CONDREA, Daniel
Sent: Friday, December 08, 2006 4:11 PM
To: arslist@ARSLIST.ORG
Subject: Re: Retrieving Date from SQL


** 

Database independent:

 

1)   Define a display only field of type date

2)   Set value 01/01/1970 char in the newly created field

3)   Define a result field of type date/time

4)   (2) step + integer value = (3) step

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Veeral J Oza
Sent: Friday, December 08, 2006 12:16 PM
To: arslist@ARSLIST.ORG
Subject: Retrieving Date from SQL

 

Hi All,

 

Remedy data type "Date" is stored as an integer in the SQL Server database.
It is stored as the number of seconds from 1st Jan 1970. Now I am using a
SELECT query to read this value in a character (There is a requirement that
I cannot read this into a date field on Remedy). The value returned is an
integer. Is there a way through which I can convert this integer value into
date?

 

Environment: 

ARS 6.3

SQL Server 2000.

 

Regards,

Veeral Oza,

Application Analyst,

Wipro Technologies

Cell: +91 9422771736

Desk: +91 20 39102370

 


The information contained in this electronic message and any attachments to
this message are intended for the exclusive use of the addressee(s) and may
contain proprietary, confidential or privileged information. If you are not
the intended recipient, you should not disseminate, distribute or copy this
e-mail. Please notify the sender immediately and destroy all copies of this
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WARNING: Computer viruses can be transmitted via email. The recipient should
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www.wipro.com

__20060125___This posting was submitted with HTML in
it___ __20060125___This posting was submitted with HTML
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Re: Java Extended API for J2SE5.0 ?

[Hugo Visser]

John,

No JNI that would be great :) In the past I've investigated doing a "light"
api in pure Java, but the whole RPC stuff seemed the biggest hurdle. One
could ofcourse build a wrapper around the existing API using collections and
annotations (which I have done just to keep things compatible) but then
you'll still be stuck with the jni stuff. I think it would be nice to start
some kind of opensource project of some kind for making working with Remedy
easier. Maybe an API layer or an alternative API.

Hugo

On 12/8/06, John Baker <[EMAIL PROTECTED]> wrote:


Julio,

I feel your chances of getting that from the Remedy Java API are around
nil.
The API isn't even OO, let alone equipped with Collections (which was a
year
2000 feature) - hence, while a nice Java API would be welcome, it's never
going to happen until the Remedy Java API is taken seriously (I include
removing JNI in this statement).

However. I had heard of an open source Remedy Java API, if you fancy
contriburing towards an alternative.1


John

Java System Solutions : http://www.javasystemsolutions.com


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Re: Check for duplicate values while creating tkts automatically in HD - Resolved

[Ananthakrishnan]

Thanks everybody for all your help.. I got this correct finally... I added
one run-if condition to the 2nd filter where it chks for null value in one
of the duplicate fields.. and only if it is Null thn the tkt is pushed
ahead...

Thanks,
Anantha

On 12/7/06, Carey Matthew Black <[EMAIL PROTECTED]> wrote:


Why use a Set Field action when the qualification can be part of the
Push action?

A Push action is normally a Search followed by one of the following a
Create, Update first, Update all, or Do Nothing.

It seems to me that your trying to hard to make something that is
simple to complicated.

So...
Your Push field If value should be whatever search your doing in your
SQL. Just use the User Tool Advanced search bar to work out the
syntax.

then set:
If No Requests Match: Create a New Request
If Any Requests match: Take no Action.

(And use the field mapping that you were using.)


Or am I missing something about the requirement?

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.

> > Hi,
> >
> > I have one requirement in my present project. Here the tickets
are
> > getting created automatically by reading the values from an .csv file.
> > This
> > is currently being done as follows :
> >
> > 1) I have created one temporary form which stores the values which are
> > read
> > from the .csv file (by using Remedy import tool).
> > 2) Using a filter which gets executed on a "Merge" Execute on action
on
> > this
> > particular form, I use a "Push Fields" action to create tkts
automatically
> > in Helpdesk.
> > 3) The tickets created automatically in the Helpdesk form and the
default
> > notification is also being received by the user.
> >
> > As mentioned above, I now have a reqt whereby before pushing the
values to
> > the HD form (i.e while creating a tkt automatically in HD) it shld chk
for
> > couple of values in the entire HD table (at the backend) and then
discard
> > this particluar row from creating a ticket automatically in HD so that
we
> > can then avoid duplication of tkts.
> >
> > Can anybody give me some ideas to implement this??
> >
> > I have tried this particular workaround , but with no result
> >
> > 1) I created two extra fields in the temporary form for trapping these
> > values (in case of duplication)
> > 2) I achieve this by creating a filter which again executes on "Merge"
> > action and uses a Set Field action , and Set Fields if using "SQL"
query.
> > 3) The query stands something like this... "Select column1, Column2
from
> > HPD_Helpdesk where Column1='$Fieldname$' AND Column2 = '$Fieldname$' "
> > 4) The resultant values are then saved in the two extra fields which I
> > have
> > created.
> > 5) Finally in the filter which is creating the tkts automatically in
HD
> > form
> > , i have added an "AND " condition which chks for NULL value in
Column1
> > and
> > Column2
> > 6) Only if its NULL thn it shld create a tkt.
> >
> > But as i hv mentioned above, I did not get any luck with this
> > workaround...
> > Any other ideas any body would like to suggest for achieving this???
> >
> > Thanks & Regards,
> > Anantha
> >
> >
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Reply to me at :-
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Re: Question about Groups

[Dave Barber]

Keep saying that mantra, and you'll start to believe it 

thats a good idea on the email form, but ultimately the solution should come
from management, who must enforce correct utilisation of the applications.

The idea of anyone being able to log tickets to any group is just
ridiculous, there has to be controls on the routing of tickets.  At my prior
employers, only the central support team could log tickets to any other
team, and move them about according to changes in the issue at hand.  the
various other support teams could log tickets to their own group, reassign
within their own team, and if they wanted to reassign tickets outside of
their groups, they had to request that, which in turn got authorised by
their manager.  99.999% of the time it worked perfectly.


Dave


On 07/12/06, Jason Miller <[EMAIL PROTECTED]> wrote:


**

Must love your users, Must love your users…



You could also try using a filter on the AR System Email Messages form to
manipulate the TO: field or delete the record all together. I have used this
in my dev environment to route all emails to myself that were not sent to me
or users who have been specifically configured to receive emails while
testing.



Jason


 --

*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On Behalf Of *Rick Cook
*Sent:* Thursday, December 07, 2006 11:39 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Question about Groups



**

Hmmm...several suggestions come to mind, most of which involve the
creative use of a pen or other sharp office utensils.  But seriously...



The easy way would be to disable the filters that send out the
notifications, and make copies of them with this group exempted from the Run
If qualification.  Not exactly recommended process, but it would get them
off your back.



The more difficult (but proper) way would be to get your manager to tell
their manager to have his/her people use the product as intended, or they
can find budget for your time to make the necessary modifications to the
system to accommodate them.  That would put a stop to that nonsense right
then and there, if only more managers were willing to do that.



Rick


On 12/7/06, *Heynewgirl* <[EMAIL PROTECTED]> wrote:

I have a problem that many of you might find easy.  But I am stumped.
In my environment we do not have queue managers.  All the tickets go
thru the help desk.  In late August I loaded 6.3 onto a new server.
When we were running our previous version ( 5.5), rules were turned off
so that basically anyone could assign tickets to any group or any
person.  Now that we have 6.3 we are using the system basically the way
it should.  So I have this group that is complaining about this entire
situation.  They are not in Helpdesk but are demanding that they be
able to submit tickets to other groups but do not want to get the
"spam".  All of our other users who use the tool get all the email's
and if they dont want them then they just set a rule on their email.
Not this group.  S ...sorry this is boring huh...ok i will hurry.
So I added them to one of the main groups that we have and the manager
said that that would do.  She just 1.  doesnt want to get any email
from this group.  2. does not want to show up in the new groups
dropdown.. 3. continue gettting email from her own 2 groups.  whew.
So...  do you think anyone can give me some guidance...

Thanks
Katherine


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Re: Retrieving Date from SQL

[CONDREA, Daniel]

Database independent:

 

1)   Define a display only field of type date

2)   Set value 01/01/1970 char in the newly created field

3)   Define a result field of type date/time

4)   (2) step + integer value = (3) step

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Veeral J Oza
Sent: Friday, December 08, 2006 12:16 PM
To: arslist@ARSLIST.ORG
Subject: Retrieving Date from SQL

 

Hi All,

 

Remedy data type "Date" is stored as an integer in the SQL Server
database. It is stored as the number of seconds from 1st Jan 1970. Now I
am using a SELECT query to read this value in a character (There is a
requirement that I cannot read this into a date field on Remedy). The
value returned is an integer. Is there a way through which I can convert
this integer value into date?

 

Environment: 

ARS 6.3

SQL Server 2000.

 

Regards,

Veeral Oza,

Application Analyst,

Wipro Technologies

Cell: +91 9422771736

Desk: +91 20 39102370

 


The information contained in this electronic message and any attachments
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destroy all copies of this message and any attachments. 

WARNING: Computer viruses can be transmitted via email. The recipient
should check this email and any attachments for the presence of viruses.
The company accepts no liability for any damage caused by any virus
transmitted by this email.

www.wipro.com

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Re: Retrieving Date from SQL

[Sam Rx]

There are some Kbs on this .. following should help you.


Oracle

--



SELECT TO_CHAR(TO_DATE('01/01/1970 00:00:00', 'MM/DD/ HH24:MI:SS') +
(C3 / ( 60 * 60 * 24 )), 'MM/DD/YY HH24:MI:SS') FROM T40;



SQL

---

select dateadd(second, c3, "Jan 1, 1970") from T7







On 12/8/06, Veeral J Oza <[EMAIL PROTECTED]> wrote:


** Hi All,

Remedy datatype *"Date"* is stored as an *integer* in the SQL Server
database. It is stored as the number of seconds from 1st Jan 1970. Now I am
using a SELECT query to read this value in a character (There is
a requirement that I cannot read this into a date field on Remedy). The
value returned is an integer. Is there a way through which I can convert
this integer value into date?

Environment:
ARS 6.3
SQL Server 2000.


Regards,

Veeral Oza,

Application Analyst,

*Wipro Technologies*

Cell: +91 9422771736

Desk: +91 20 39102370


The information contained in this electronic message and any attachments
to this message are intended for the exclusive use of the addressee(s) and
may contain proprietary, confidential or privileged information. If you are
not the intended recipient, you should not disseminate, distribute or copy
this e-mail. Please notify the sender immediately and destroy all copies of
this message and any attachments.

WARNING: Computer viruses can be transmitted via email. The recipient
should check this email and any attachments for the presence of viruses. The
company accepts no liability for any damage caused by any virus transmitted
by this email.

www.wipro.com
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Retrieving Date from SQL

[Veeral J Oza]

Hi All,
 
Remedy datatype "Date" is stored as an integer in the SQL Server
database. It is stored as the number of seconds from 1st Jan 1970. Now I
am using a SELECT query to read this value in a character (There is a
requirement that I cannot read this into a date field on Remedy). The
value returned is an integer. Is there a way through which I can convert
this integer value into date?
 
Environment: 
ARS 6.3
SQL Server 2000.
 

Regards,

Veeral Oza,

Application Analyst,

Wipro Technologies

Cell: +91 9422771736

Desk: +91 20 39102370

 



The information contained in this electronic message and any attachments to 
this message are intended for the exclusive use of the addressee(s) and may 
contain proprietary, confidential or privileged information. If you are not the 
intended recipient, you should not disseminate, distribute or copy this e-mail. 
Please notify the sender immediately and destroy all copies of this message and 
any attachments. 

WARNING: Computer viruses can be transmitted via email. The recipient should 
check this email and any attachments for the presence of viruses. The company 
accepts no liability for any damage caused by any virus transmitted by this 
email.
 
www.wipro.com

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Re: Java Extended API for J2SE5.0 ?

[John Baker]

Julio,

I feel your chances of getting that from the Remedy Java API are around nil.
The API isn't even OO, let alone equipped with Collections (which was a year
2000 feature) - hence, while a nice Java API would be welcome, it's never
going to happen until the Remedy Java API is taken seriously (I include
removing JNI in this statement).

However. I had heard of an open source Remedy Java API, if you fancy
contriburing towards an alternative.1


John

Java System Solutions : http://www.javasystemsolutions.com

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