Help with search menu
Hi All I am trying to create a search menu that has both menu Items and submenu's in it. Like this *Sub Menu Sub Item 1 Sub Item 2 Root Item 1 Root Item 2* I am able to do it in a character menu, but not i a search menu. I thought I would just leave the field where I have the Sub Menu name as NULL, and that would make those items appear in the Root of the menu, but I keep getting a blank sub menu instead... Like this *Sub Menu Sub Item 1* * Sub Item 2* * Root Item 1* * Root Item 2* Any tips on how to do it?? Or is it even possible?? Thanks for your help. // Niklas Asplund ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Help with search menu
Your major and minor categories can be on a single form, but you'll have to use menu qualification for the Sub Item. Two menus, not one. The search menu for Root Item would be normal If the Field ID of the field that uses Root Item is 538123456, for example, your qualification for the second menu (for Sub Item) would be $538123456$ = Sub Item (plus any other qualifications, such as 'Status' xxx or whatever). Mike White Office: 813-978-2192 E-mail: [EMAIL PROTECTED] Niklas Asplund niklas.asplund.listTo: arslist@ARSLIST.ORG @GMAIL.COM cc: Sent by: ActionSubject: Help with search menu Request System discussion list(ARSList) arslist@ARSLIST.ORG 03/15/2007 05:50 Please respond to arslist ** Hi All I am trying to create a search menu that has both menu Items and submenu's in it. Like this Sub Menu Sub Item 1 Sub Item 2 Root Item 1 Root Item 2 I am able to do it in a character menu, but not i a search menu. I thought I would just leave the field where I have the Sub Menu name as NULL, and that would make those items appear in the Root of the menu, but I keep getting a blank sub menu instead... Like this Sub Menu Sub Item 1 Sub Item 2 Root Item 1 Root Item 2 Any tips on how to do it?? Or is it even possible?? Thanks for your help. // Niklas Asplund __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Who's in charge of support at BMC?
Bing, I appreciate the offer for special assistance. ( You will likely not be surprised to know that you are actually not the first member of this community to offer such help. Have I mentioned lately that this is the best group of co-workers that I have ever had the pleasure of working with? ) However the details of the technical issue are, at this point, not really the more important issue. I think the BMC support process is broke and their customers have little to no apparent way to actually receive any functional resolution to their problems. On this technical issue: I have been patient and sent in the same set of useless log files, multiple times, at the request of Tech support. I have answered the same set of useless questions, multiple times, at the request of Tech support. I have asked to have the issue transferred to another Tech support person. (That request has gone nowhere.) I have been patient and waited for a debug server to actually have some extra logging to diagnose the issue. (That has gone nowhere.) I have asked for my sales rep to help. (That has gone nowhere.) As a last resort, I have appealed to the community in the hopes that others that suffer the same fate might be brave enough to stand next to me. (And hope that such a display might show BMC that their process is really broke.) FWIW: I appear to have a voice mail this AM from a different person about this issue. I will have to wait to see if they might actually have transferred the issue to a different agent. Let me also give credit where it is due. If I had not have to leave the office early yesterday to attend a funeral, they would have actually been able to reach me at the time that they called. ( Most calls I get here on the east cost are after the normal business hours of 8AM - 5PM. This call was actually in the normal business hours window. :) Now I get to wait until they are open and give them a call. The phone number is a California number. :) Maybe I have a little hope of improvement at this point. I wonder if this thread had anything to do with the change in direction for how BMC is handling the issue? Or maybe I was just to impatient to wait for a response. Hum... -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 3/15/07, Bradford Bingel [EMAIL PROTECTED] wrote: No guarantees but I know some people in Support. What's the issue? -- Bing Bradford Bingel (Bing) ITM3 California http://www.itm3.com/ [EMAIL PROTECTED] (email) 925-260-6394 (mobile) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Groups issue - cannot use them
Can't you just run an arsignal to get it to pick everything up? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Wednesday, March 14, 2007 4:15 PM To: arslist@ARSLIST.ORG Subject: Re: Groups issue - cannot use them Change the server to development cache mode; the server will appear to hang while the cache operation completes, but it takes a lot less time, and the next time you look for a group it will be there (be it in the admin tool for field/form permissions, in the user tool for group list fields, etc.). Axton Grams On 3/14/07, Joe DeSouza [EMAIL PROTECTED] wrote: ** I still don't think that should take that long a time.. but then again I think a lot might also depend on how many users exist on your system, and their memberships to these groups, and also your object count (forms, AL's AL Guides) that depend on permissions to these groups.. Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. - Original Message From: patrick zandi [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, March 14, 2007 4:25:03 PM Subject: Re: Groups issue - cannot use them ** 62 On 3/14/07, Joe DeSouza [EMAIL PROTECTED] wrote: ** Patrick, That much of a delay? Nope I've never had that much of a delay.. How many permission groups are we talking about here? 10? 20? more? I've recently created about 9 permission groups and had them distributed to different parts of the application we have built here, and even on our dev build it didn't take more than 2 minutes to build the cache.. and we haven't got the fastest servers in town - I'm not aware of the exact specs but they are average I remember.. nothing to wow over... Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. - Original Message From: patrick zandi [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, March 14, 2007 2:36:30 PM Subject: Re: Groups issue - cannot use them ** And now it starts working.. Huh.. is there a delay in the CACHE ? On 3/14/07, patrick zandi [EMAIL PROTECTED] wrote: But I still cannot see the Forms I imported.. even though the groups now show up ? Wierd.. very very Wierd. On 3/14/07, patrick zandi [EMAIL PROTECTED] wrote: W --- 22 minutes after I imported the forms.. All of a sudden I can see the Group permissions.. What in the World.. is it suppose to take some 22 -44 minutes for Groups to become Active ? On 3/14/07, patrick zandi [EMAIL PROTECTED] wrote: Has anyone had issues with using Groups as permissions on fields .. Migrating from ARS 5.12 to ARS 6.3 P18 /P20 /P20 ARS 7.0 P2 ? none of my groups work.. they are not even listed in the field permissions gui.. -- Patrick Zandi No need to miss a message. Get email on-the-go with Yahoo! Mail for Mobile. Get started. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Help with search menu
Niklas, are you just trying to do a standard tiered menu? Hardware Dell Power Edge HP GX640 GX650 Software Microsoft Office Outlook Word Power Point Adobe Acrobat Photo Something Is this what you're needing to create, but in a search menu? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Niklas Asplund Sent: Thursday, March 15, 2007 4:51 AM To: arslist@ARSLIST.ORG Subject: Help with search menu ** Hi All I am trying to create a search menu that has both menu Items and submenu's in it. Like this Sub Menu Sub Item 1 Sub Item 2 Root Item 1 Root Item 2 I am able to do it in a character menu, but not i a search menu. I thought I would just leave the field where I have the Sub Menu name as NULL, and that would make those items appear in the Root of the menu, but I keep getting a blank sub menu instead... Like this Sub Menu Sub Item 1 Sub Item 2 Root Item 1 Root Item 2 Any tips on how to do it?? Or is it even possible?? Thanks for your help. // Niklas Asplund __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: RPC: Rpcbind failure - RPC: Timed out (U)
For rpcbind to work it should be in your /usr/bin and this has to be defined in your PATH or you would need to run it from that directory.. Joe - Original Message From: [EMAIL PROTECTED] [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, March 15, 2007 12:40:25 AM Subject: Re: RPC: Rpcbind failure - RPC: Timed out (U) It's OK right thanks a lot On Mar 14, 10:19 pm, [EMAIL PROTECTED] [EMAIL PROTECTED] wrote: ok any other idea about this? about RPC i'm stuck On Mar 14, 6:37 pm, Joe D'Souza [EMAIL PROTECTED] wrote: There is nothing wrong with your RPC daemon.. It seems to be running. If not rpcinfo would return an rpcbind failure.. rpcbind -w should restart it however.. give that a shot and then restart the arsystem service.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Joran, Peter P, CTR, OSD-CIO Sent: Wednesday, March 14, 2007 7:08 PM To: [EMAIL PROTECTED] Subject: Re: RPC: Rpcbind failure - RPC: Timed out (U) UNCLASSIFIED Try restarting /etc/rpcbind stop|start (on solaris this is the correct path and name but for AIX I'm not sure) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Wednesday, March 14, 2007 6:35 PM To: [EMAIL PROTECTED] Subject: Re: RPC: Rpcbind failure - RPC: Timed out It's unix AIX this is the result rpcinfo -p program vers proto port service 104 udp111 portmapper 103 udp111 portmapper 102 udp111 portmapper 104 tcp111 portmapper 103 tcp111 portmapper 102 tcp111 portmapper 1000831 tcp 32768 ttdbserver 1000682 udp 32774 cmsd 1000683 udp 32774 cmsd 1000684 udp 32774 cmsd 1000685 udp 32774 cmsd 3906205 tcp 34710 arserverd 3906206 tcp 34710 arserverd 3906207 tcp 34710 arserverd 3906208 tcp 34710 arserverd 3906209 tcp 34710 arserverd 390620 10 tcp 34710 arserverd 390620 11 tcp 34710 arserverd 3906351 tcp 34710 arserverd 3906352 tcp 34710 arserverd 3906353 tcp 34710 arserverd 3906354 tcp 34710 arserverd 3906355 tcp 34710 arserverd 3906356 tcp 34710 arserverd 3906357 tcp 34710 arserverd 3906358 tcp 34710 arserverd 3906359 tcp 34710 arserverd 390635 10 tcp 34710 arserverd 390635 11 tcp 34710 arserverd 3906205 udp 61943 arserverd 3906206 udp 61943 arserverd 3906207 udp 61943 arserverd 3906208 udp 61943 arserverd 3906209 udp 61943 arserverd 390620 10 udp 61943 arserverd 390620 11 udp 61943 arserverd 3906351 udp 61943 arserverd 3906352 udp 61943 arserverd 3906353 udp 61943 arserverd 3906354 udp 61943 arserverd 3906355 udp 61943 arserverd 3906356 udp 61943 arserverd 3906357 udp 61943 arserverd 3906358 udp 61943 arserverd 3906359 udp 61943 arserverd 390635 10 udp 61943 arserverd 390635 11 udp 61943 arserverd 3906951 tcp 34719 arserverd 3906952 tcp 34719 arserverd 3906953 tcp 34719 arserverd 3906951 udp 63677 arserverd 3906952 udp 63677 arserverd 3906953 udp 63677 arserverd Do I need to do something else? this command not work rpcbind -w Don't get soaked. Take a quick peek at the forecast with the Yahoo! Search weather shortcut. http://tools.search.yahoo.com/shortcuts/#loc_weather ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Monitoring Remedy Servers and Services
Kyle, Besides the monitoring others listed.. you have a couple more options. Oracle has it's own monitoring, either from the Grid (grid agent) or from oracle 10's EMCTL Web based monitor, It will email issues to you automatically. ARS has SNMP agent that you can turn on and have it connected to the HP-Openview. You can also have internal agents, for performance, etc. like SAR There are also ways to make Remedy send you emails for big issues from you own home made app's if you wanted. Many options here.. have fun. On 3/14/07, Kyle Whitley [EMAIL PROTECTED] wrote: Just wondering what everyone monitors for Remedy servers and services to determine if everything is up and running correctly. Also what services are you looking at to determine up time, such as arserverd. I think we should monitor the ARS, Midtier, and Email Engine, how does that translate into processes? Solaris Oracle ARS 6.3 and 7.x ITSM 6 -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
MidTier not Authenticating
MidTier 7.0.1 Patch 001 Windows 2003 Apache TomCat We have a MidTier server that is attached to our Production server and one that is attached to our Dev Server. I can log on just fine on the Production Midtier, but not on our Dev MidTier. (Both seem to be identical, obviously not). I'm able to get into the Dev Config page and also I'm able to get to any form using a URL with my credentials. Just not able to authenticate when using the logon screen. I've restarted the Apache services, still nothing Lisa ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Can I do a Not Like Search?
Yes, but do it like this: NOT (% + $field$ + % LIKE 'field') (% + $field$ + % NOT LIKE 'field') won't work in most languages. Fluxman -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: 03/14/2007 4:23 PM To: arslist@ARSLIST.ORG Subject: Can I do a Not Like Search? ** I have a character field with several rows of numbers. I also have a table that is displaying all the numbers in the character field that match a separate table (% + $field$ + % LIKE 'field'). I also would like a table that displays any numbers that are not matched. Is there a way to search for a value that is not like another? If there was a single value in the character field then this would be easy. Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com http://www.Scholastic.com __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Monitoring Remedy Servers and Services
Chris, we actually use Nagios as well, if you don't mind could you send me the script off line. Everyone thanks for all the suggestions. Kyle Perkins, Chris wrote: We use Nagios to perform Solaris service checks (ping, Disk Space, Work Load, etc) and I wrote a plugin for Nagios, a shell script that uses cURL to log in and out of the Midtier. I'd be happy to share it if there is a call for it. Christopher Perkins Assoc. Systems Engineer Infrastructure Operations Millennium Pharmaceuticals, Inc. 40 Landsdowne St Cambridge, MA 02139 617.444.1662 www.millennium.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kyle Whitley Sent: Wednesday, March 14, 2007 4:21 PM To: arslist@ARSLIST.ORG Subject: Monitoring Remedy Servers and Services Just wondering what everyone monitors for Remedy servers and services to determine if everything is up and running correctly. Also what services are you looking at to determine up time, such as arserverd. I think we should monitor the ARS, Midtier, and Email Engine, how does that translate into processes? Solaris Oracle ARS 6.3 and 7.x ITSM 6 -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are This e-mail, including any attachments, is a confidential business communication, and may contain information that is confidential, proprietary and/or privileged. This e-mail is intended only for the individual(s) to whom it is addressed, and may not be saved, copied, printed, disclosed or used by anyone else. If you are not the(an) intended recipient, please immediately delete this e-mail from your computer system and notify the sender. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: How to show group recipients e-mailed in CC list
If you put the persons or groups email address in the CC section of the notification filter it will show everyone that the email is going to. If this is a variable then you can build the list (separated by a ; or a ,) and put that field in the CC section of the notification filter html body p***/p pThe information in this email is confidential and may be legally privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. When addressed to our clients any opinions or advice contained in this email are subject to the terms and conditions expressed in the governing KPMG client engagement letter./p p***/p /body /html ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Who's in charge of support at BMC?
I'm right there with you, Matt. If making noise will help, I'll make some, too. More than likely, though, BMC will need to see a financial impact before they change behavior. I have very similar experiences with support as you and others have described. It's become routine. Entry-level support person asking rudimentary, unrelated questions, usually in broken English, demonstrating little/no understanding of the issue itself. Repeated phone calls/e-mails until max frustration. Ultimately, we're worn down and give up. We changed servers a couple of months ago, which didn't used to be a big deal. Simple license replacement. It went on for weeks. I got tangled on Floating Full Text Search licenses, which nearly cost me my Fixed Write licenses as well. The BMC support person was sure that FTS licenses aren't issued for ARS 6.0.1 - even after I slowly and carefully explained that we're running the same release and patch level on the new server. The originals had been issued for the same release. Two months later we still don't have the FTS licenses, my users have learned to accept the funky pop-up message, and we've given up. Just a recent example. I'd escalate to my account/sales rep. but I don't know him. BMC has changed our rep a couple of times. They don't advise us of these changes, so we find out when we try to contact the old rep. That's one way to insulate support, I suppose. It's risky to run mission-critical applications on a platform with suspect support. Mike White Office: 813-978-2192 E-mail: [EMAIL PROTECTED] Carey Matthew Black To: arslist@ARSLIST.ORG [EMAIL PROTECTED]cc: COM Subject: Re: Who's in charge of support at BMC? Sent by: Action Request System discussion list(ARSList) [EMAIL PROTECTED] ORG 03/15/2007 08:23 Please respond to arslist Bing, I appreciate the offer for special assistance. ( You will likely not be surprised to know that you are actually not the first member of this community to offer such help. Have I mentioned lately that this is the best group of co-workers that I have ever had the pleasure of working with? ) However the details of the technical issue are, at this point, not really the more important issue. I think the BMC support process is broke and their customers have little to no apparent way to actually receive any functional resolution to their problems. On this technical issue: I have been patient and sent in the same set of useless log files, multiple times, at the request of Tech support. I have answered the same set of useless questions, multiple times, at the request of Tech support. I have asked to have the issue transferred to another Tech support person. (That request has gone nowhere.) I have been patient and waited for a debug server to actually have some extra logging to diagnose the issue. (That has gone
Re: Another Table Field Question
Just as a FYI, from my past observation, Display Only fields from the current form (less than 254 characters in length if they are character fields), are also available in the selection list, to add to the table field apart from all Data fields (less than 254 characters in length if character field) from the form that is called on the table field.. One direct benefit of this is that you can use these Display Only field place holders on a table field to manupulate data and display them in the display only field column on the table during row selections.. Very useful feature at times.. Cheers Joe - Original Message From: Shellman, David [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, March 14, 2007 9:24:12 PM Subject: Re: Another Table Field Question John, You are correct. The fields listed in the Selection Field do not have to be in the Table. I was mistaken. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Reiser, John J Sent: Wednesday, March 14, 2007 8:56 PM To: arslist@ARSLIST.ORG Subject: Re: Another Table Field Question It must be a Selection (Selection, Radio Button, CheckBox) field for starters. It does not need to be in the table. John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Wednesday, March 14, 2007 7:32 PM To: arslist@ARSLIST.ORG Subject: Re: Another Table Field Question Andy, If memory serves me correctly, Priority would need to be included on the table field for it to show up in the list to color the rows. If you don't want it to show in the table you can make it hidden. Dave -- [EMAIL PROTECTED] (Wireless) Don't pick lemons. See all the new 2007 cars at Yahoo! Autos. http://autos.yahoo.com/new_cars.html ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Diary Field Issue
Jaya, Approach your problem from a slightly different angle... Instead of doing a Push Field from the main form to form 2 which is working as designed by copying only the TR value of the Diary field, do a Set Field filter on form 2, on 'Submit'. Set fields will copy the whole shebang TR + DB value... Hope this helps. Joe D'Souza - Original Message From: jaya munjal [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, March 15, 2007 2:26:36 AM Subject: Diary Field Issue ** Hi Listerner I am facing a problem while working with Diary Fields. Below is the scenario that I want to implement When ever the status is set to Closed on Form 1, it pushes the data to Form 2. There is a work log field( Diary Field) that also needs to be pushed to Form 2( Dairy Field). Issue As per design only current TR.Value of Diary field is being pushed. I require the complete worklog to be pushed. Any suggestions or workaround would highly be appreciated. Thanks Jaya Sucker-punch spam with award-winning protection. Try the free Yahoo! Mail Beta. http://advision.webevents.yahoo.com/mailbeta/features_spam.html ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Help with search menu
A tiered menu might be the word I'm looking for... Adding some images to clarify my problem. I want my search menu to look like my character menu in the example. // Niklas On 15/03/07, Opela, Gary L Contr OC-ALC/ITMA [EMAIL PROTECTED] wrote: ** Niklas, are you just trying to do a standard tiered menu? Hardware Dell Power Edge HP GX640 GX650 Software Microsoft Office Outlook Word Power Point Adobe Acrobat Photo Something Is this what you're needing to create, but in a search menu? -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Niklas Asplund *Sent:* Thursday, March 15, 2007 4:51 AM *To:* arslist@ARSLIST.ORG *Subject:* Help with search menu ** Hi All I am trying to create a search menu that has both menu Items and submenu's in it. Like this *Sub Menu Sub Item 1** Sub Item 2 Root Item 1 Root Item 2* I am able to do it in a character menu, but not i a search menu. I thought I would just leave the field where I have the Sub Menu name as NULL, and that would make those items appear in the Root of the menu, but I keep getting a blank sub menu instead... Like this *Sub Menu Sub Item 1* * Sub Item 2* * Root Item 1* * Root Item 2* Any tips on how to do it?? Or is it even possible?? Thanks for your help. // Niklas Asplund __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are search_menu.png Description: PNG image character_menu.png Description: PNG image
MidTier not Authenticating
Well, once I got into a form using the URL (with my credentials on it), I was able to log out and then log back in without any problems Maybe an IE Cache issue? Thanks! Lisa From: Kemes, Lisa Sent: Thursday, March 15, 2007 9:00 AM To: 'arslist@ARSLIST.ORG' Subject: MidTier not Authenticating MidTier 7.0.1 Patch 001 Windows 2003 Apache TomCat We have a MidTier server that is attached to our Production server and one that is attached to our Dev Server. I can log on just fine on the Production Midtier, but not on our Dev MidTier. (Both seem to be identical, obviously not). I'm able to get into the Dev Config page and also I'm able to get to any form using a URL with my credentials. Just not able to authenticate when using the logon screen. I've restarted the Apache services, still nothing Lisa ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Remedy 7.0.1 patch 001 Upgrade Problem
All,
We are upgrading from Remedy 6.0.1 to Remedy 7.0.1 patch 001. We are on
an Oracle 10.2.3 database. When we go to install Remedy 7.0.1 patch 001
we see the following error in our sql log:
/* Tue Mar 13 16:32:26 2007 */ SQL Trace Log -- ON
/* Tue Mar 13 16:32:26 2007 */ CONNECT ARAdmin
/* Tue Mar 13 16:32:26 2007 */ SELECT BANNER FROM V$VERSION
/* Tue Mar 13 16:32:26 2007 */ OK
/* Tue Mar 13 16:32:26 2007 */ ALTER SESSION SET NLS_COMP=BINARY
/* Tue Mar 13 16:32:26 2007 */ OK
/* Tue Mar 13 16:32:26 2007 */ ALTER SESSION SET NLS_SORT=BINARY
/* Tue Mar 13 16:32:26 2007 */ OK
/* Tue Mar 13 16:32:26 2007 */ SELECT dbVersion FROM control
/* Tue Mar 13 16:32:26 2007 */ OK
/* Tue Mar 13 16:32:26 2007 */ COMMIT WORK
/* Tue Mar 13 16:32:26 2007 */ INSERT INTO servgrp_op_mstr VALUES
('Reconciliation Engine', -1, 'Reconciliation-Engine-Suspended:',
'SG-Check-Config', 'Reconciliation-CHK-CONFIG;Reconciliation')
/* Tue Mar 13 16:32:27 2007 */ OK
/* Tue Mar 13 16:32:27 2007 */ INSERT INTO servgrp_op_mstr VALUES
('CMDB', -1, 'CMDB-Service-Suspended:', 'SG-Check-Config',
'CMDB-CHK-CONFIG;CMDB')
/* Tue Mar 13 16:32:27 2007 */ OK
/* Tue Mar 13 16:32:27 2007 */ DELETE FROM servgrp_op_mstr WHERE
operation = 'Full Text Index'
/* Tue Mar 13 16:32:27 2007 */ OK
/* Tue Mar 13 16:32:27 2007 */ SELECT schemaId FROM field WHERE
fieldId = 731
/* Tue Mar 13 16:32:27 2007 */ OK
/* Tue Mar 13 16:32:27 2007 */ COMMIT WORK
/* Tue Mar 13 16:32:27 2007 */ UPDATE control SET dbVersion = 21
/* Tue Mar 13 16:32:27 2007 */ OK
/* Tue Mar 13 16:32:27 2007 */ COMMIT WORK
/* Tue Mar 13 16:32:27 2007 */ ALTER TABLE support_file MODIFY (
fileContent blob )
/* Tue Mar 13 16:32:28 2007 */ OK
/* Tue Mar 13 16:32:28 2007 */ ALTER INDEX support_file_ind REBUILD
/* Tue Mar 13 16:32:28 2007 */ OK
/* Tue Mar 13 16:32:28 2007 */ ALTER TABLE field_attach ADD (
fullTextOptions number(15,0) NULL )
/* Tue Mar 13 16:32:28 2007 */ OK
/* Tue Mar 13 16:32:28 2007 */ CREATE TABLE user_cacheY22 (serverId
number(15,0) not null,entryId varchar(15) not null,userName varchar(254)
not null,password varchar(255) NULL,authUserName varchar(254)
NULL,shortAuthString varchar(255) NULL,longAuthString clob
NULL,licensePool varchar(30) NULL,email varchar(255) NULL,notifyMech
number(15,0) NULL,licType number(15,0) NULL,licTypeFText number(15,0)
NULL,licTypeReserv1 number(15,0) NULL,licTypeApp clob NULL,timestamp
number(15,0) NULL,validateKey varchar(30) NULL,shortGroup varchar(255)
NULL,longGroup clob NULL,shortCompGroup varchar(255) NULL,longCompGroup
clob NULL,fixedLicChange clob NULL,badPwd number(15,0) NULL,badPwdTotal
number(15,0) NULL,pwdChange number(15,0) NULL)
/* Tue Mar 13 16:32:28 2007 */ OK
/* Tue Mar 13 16:32:28 2007 */ CREATE UNIQUE INDEX user_cache_ind6 ON
user_cacheY22 (userName)
/* Tue Mar 13 16:32:28 2007 */ OK
/* Tue Mar 13 16:32:28 2007 */ INSERT INTO user_cacheY22 (serverId,
entryId,
userName,password,authUserName,shortAuthString,licensePool,email,
notifyMech,licType,licTypeFText,licTypeReserv1,licTypeApp,timestamp,vali
dateKey,shortGroup,longGroup,shortCompGroup,longCompGroup,fixedLicChange
,badPwd,badPwdTotal,pwdChange) SELECT serverId, entryId,
userName,password,authUserName,authString,licensePool,email,
notifyMech,licType,licTypeFText,licTypeReserv1,licTypeApp,timestamp,vali
dateKey,shortGroup,longGroup,shortCompGroup,longCompGroup,fixedLicChange
,badPwd,badPwdTotal,pwdChange FROM user_cache
/* Tue Mar 13 16:32:29 2007 */ ROLLBACK WORK
/* Tue Mar 13 16:32:29 2007 */ CREATE TABLE support_fileY22(fileType
number(15,0) not null,id number(15,0) not null,id2 number(15,0) not
null,fileId number(15,0) not null,timestamp number(15,0) not
null,fileContent long raw NULL)
/* Tue Mar 13 16:32:29 2007 */ OK
/* Tue Mar 13 16:32:29 2007 */ INSERT INTO support_fileY22
(fileType,id,id2,fileId,timestamp,fileContent) SELECT
fileType,id,id2,fileId,timestamp,fileContent FROM support_file
/* Tue Mar 13 16:32:29 2007 */ *** ERROR *** ORA-22835: Buffer too
small for CLOB to CHAR or BLOB to RAW conversion (actual: 38400,
maximum: 2000)
/* Tue Mar 13 16:32:29 2007 */ ROLLBACK WORK
/* Tue Mar 13 16:32:29 2007 */ DROP TABLE support_fileY22
/* Tue Mar 13 16:32:29 2007 */ OK
/* Tue Mar 13 16:32:29 2007 */ ALTER TABLE field_attach DROP COLUMN
fullTextOptions
/* Tue Mar 13 16:32:29 2007 */ OK
/* Tue Mar 13 16:32:29 2007 */ DROP TABLE user_cacheY22
/* Tue Mar 13 16:32:29 2007 */ OK
/* Tue Mar 13 16:32:29 2007 */ COMMIT WORK RELEASE
/* Tue Mar 13 16:32:29 2007 */ SQL Trace Log - OFF
Has anyone else experienced this issue Is there anything we can do
to bypass this?
Amanda Pierce
PDS Client Systems Development
Technology Services
Turner Broadcasting System, Inc
404-827-2959
Please use http://sos http://sos to submit a technology request.
Email Security Key Issue
All, We are in the process of upgrading from Remedy 6.0.1 to Remedy 7.0.1 patch 001, we have a couple of customers who submit tickets via the Email Template method. This works fine in v6, however in v7 we get this error when using the Security Key assigned to this user: Missing AR System User Information. automated process If I use a different account in my Security Key, like my own, then it goes through parsing successfully. Has anyone experienced this or has any ideas as to why this is happening or a fix? Thanks! Amanda Pierce ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Who's in charge of support at BMC?
** Matt White Wrote: I have very similar experiences with support as you and others have described. It's become routine. Entry-level support person asking rudimentary, unrelated questions, usually in broken English, demonstrating little/no understanding of the issue itself. Repeated phone calls/e-mails until max frustration. Ultimately, we're worn down and give up. Matt, I absolutely agree that having to repeat the same thing four or five times does get VERY annoying, VERY fast... Of course then theres the what?!?!?!? that comes out of my mouth in response to their response ARGH! I miss the California crew. Scott Scott Glass Enterprise Management Development SunGard Availability Services 401 North Broad Street MS-MC122 Philadelphia, PA 19108 office: 215 378-5016 cell: 215 208-2450 email: [EMAIL PROTECTED] ___ Keeping People and Information Connected http://www.availability.sungard.com CONFIDENTIALITY: This e-mail (including any attachments) may contain confidential, proprietary and privileged information, and unauthorized disclosure or use is prohibited. If you received this e-mail in error, please notify the sender and delete this e-mail from your system. __20060125___This posting was submitted with HTML in it___
Re: Remedy 7.0.1 patch 001 Upgrade Problem
Amanda,
After Googling the error, here is probably your best bet:
daust:oracle[o1020] oerr ora 22835
22835, 0, Buffer too small for CLOB to CHAR or BLOB to RAW
conversion (actual: %s, maximum: %s)
// *Cause:An attempt was made to convert CLOB to CHAR or BLOB to
RAW, where
//the LOB size was bigger than the buffer limit for CHAR and
RAW
//types.
//Note that widths are reported in characters if character
length
//semantics are in effect for the column, otherwise widths
are
//reported in bytes.
// *Action: Do one of the following:
//1. Make the LOB smaller before performing the conversion,
// for example, by using SUBSTR on CLOB
//2. Use DBMS_LOB.SUBSTR to convert CLOB to CHAR or BLOB to
RAW.
Bruce Scott
Application Developer - Remedy
SSG, PetSMART, Inc.
eMail: [EMAIL PROTECTED]
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pierce, Amanda (TBS)
Sent: Thursday, March 15, 2007 7:16 AM
To: arslist@ARSLIST.ORG
Subject: Remedy 7.0.1 patch 001 Upgrade Problem
**
All,
We are upgrading from Remedy 6.0.1 to Remedy 7.0.1 patch 001. We are on
an Oracle 10.2.3 database. When we go to install Remedy 7.0.1 patch 001
we see the following error in our sql log:
/* Tue Mar 13 16:32:26 2007 */ SQL Trace Log -- ON
/* Tue Mar 13 16:32:26 2007 */ CONNECT ARAdmin
/* Tue Mar 13 16:32:26 2007 */ SELECT BANNER FROM V$VERSION
/* Tue Mar 13 16:32:26 2007 */ OK
/* Tue Mar 13 16:32:26 2007 */ ALTER SESSION SET NLS_COMP=BINARY
/* Tue Mar 13 16:32:26 2007 */ OK
/* Tue Mar 13 16:32:26 2007 */ ALTER SESSION SET NLS_SORT=BINARY
/* Tue Mar 13 16:32:26 2007 */ OK
/* Tue Mar 13 16:32:26 2007 */ SELECT dbVersion FROM control
/* Tue Mar 13 16:32:26 2007 */ OK
/* Tue Mar 13 16:32:26 2007 */ COMMIT WORK
/* Tue Mar 13 16:32:26 2007 */ INSERT INTO servgrp_op_mstr VALUES
('Reconciliation Engine', -1, 'Reconciliation-Engine-Suspended:',
'SG-Check-Config', 'Reconciliation-CHK-CONFIG;Reconciliation')
/* Tue Mar 13 16:32:27 2007 */ OK
/* Tue Mar 13 16:32:27 2007 */ INSERT INTO servgrp_op_mstr VALUES
('CMDB', -1, 'CMDB-Service-Suspended:', 'SG-Check-Config',
'CMDB-CHK-CONFIG;CMDB')
/* Tue Mar 13 16:32:27 2007 */ OK
/* Tue Mar 13 16:32:27 2007 */ DELETE FROM servgrp_op_mstr WHERE
operation = 'Full Text Index'
/* Tue Mar 13 16:32:27 2007 */ OK
/* Tue Mar 13 16:32:27 2007 */ SELECT schemaId FROM field WHERE
fieldId = 731
/* Tue Mar 13 16:32:27 2007 */ OK
/* Tue Mar 13 16:32:27 2007 */ COMMIT WORK
/* Tue Mar 13 16:32:27 2007 */ UPDATE control SET dbVersion = 21
/* Tue Mar 13 16:32:27 2007 */ OK
/* Tue Mar 13 16:32:27 2007 */ COMMIT WORK
/* Tue Mar 13 16:32:27 2007 */ ALTER TABLE support_file MODIFY (
fileContent blob )
/* Tue Mar 13 16:32:28 2007 */ OK
/* Tue Mar 13 16:32:28 2007 */ ALTER INDEX support_file_ind REBUILD
/* Tue Mar 13 16:32:28 2007 */ OK
/* Tue Mar 13 16:32:28 2007 */ ALTER TABLE field_attach ADD (
fullTextOptions number(15,0) NULL )
/* Tue Mar 13 16:32:28 2007 */ OK
/* Tue Mar 13 16:32:28 2007 */ CREATE TABLE user_cacheY22 (serverId
number(15,0) not null,entryId varchar(15) not null,userName varchar(254)
not null,password varchar(255) NULL,authUserName varchar(254)
NULL,shortAuthString varchar(255) NULL,longAuthString clob
NULL,licensePool varchar(30) NULL,email varchar(255) NULL,notifyMech
number(15,0) NULL,licType number(15,0) NULL,licTypeFText number(15,0)
NULL,licTypeReserv1 number(15,0) NULL,licTypeApp clob NULL,timestamp
number(15,0) NULL,validateKey varchar(30) NULL,shortGroup varchar(255)
NULL,longGroup clob NULL,shortCompGroup varchar(255) NULL,longCompGroup
clob NULL,fixedLicChange clob NULL,badPwd number(15,0) NULL,badPwdTotal
number(15,0) NULL,pwdChange number(15,0) NULL)
/* Tue Mar 13 16:32:28 2007 */ OK
/* Tue Mar 13 16:32:28 2007 */ CREATE UNIQUE INDEX user_cache_ind6 ON
user_cacheY22 (userName)
/* Tue Mar 13 16:32:28 2007 */ OK
/* Tue Mar 13 16:32:28 2007 */ INSERT INTO user_cacheY22 (serverId,
entryId,
userName,password,authUserName,shortAuthString,licensePool,email,
notifyMech,licType,licTypeFText,licTypeReserv1,licTypeApp,timestamp,vali
dateKey,shortGroup,longGroup,shortCompGroup,longCompGroup,fixedLicChange
,badPwd,badPwdTotal,pwdChange) SELECT serverId, entryId,
userName,password,authUserName,authString,licensePool,email,
notifyMech,licType,licTypeFText,licTypeReserv1,licTypeApp,timestamp,vali
dateKey,shortGroup,longGroup,shortCompGroup,longCompGroup,fixedLicChange
,badPwd,badPwdTotal,pwdChange FROM user_cache
/* Tue Mar 13 16:32:29 2007 */ ROLLBACK WORK
/* Tue Mar 13 16:32:29 2007 */ CREATE TABLE support_fileY22(fileType
number(15,0) not null,id number(15,0) not null,id2 number(15,0) not
null,fileId number(15,0) not null,timestamp number(15,0) not
null,fileContent long raw NULL)
/* Tue Mar
Re: Groups issue - cannot use them
Even if you run arsignal, the recache operation puts precedence of every thread over the cache operation (meaning the cache operation waits for any other resources to be free before continuing). If you change the server to dev cache mode, the cache operation makes every thread wait for that cache operation to complete. Axton Grams On 3/15/07, Opela, Gary L Contr OC-ALC/ITMA [EMAIL PROTECTED] wrote: Can't you just run an arsignal to get it to pick everything up? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Wednesday, March 14, 2007 4:15 PM To: arslist@ARSLIST.ORG Subject: Re: Groups issue - cannot use them Change the server to development cache mode; the server will appear to hang while the cache operation completes, but it takes a lot less time, and the next time you look for a group it will be there (be it in the admin tool for field/form permissions, in the user tool for group list fields, etc.). Axton Grams On 3/14/07, Joe DeSouza [EMAIL PROTECTED] wrote: ** I still don't think that should take that long a time.. but then again I think a lot might also depend on how many users exist on your system, and their memberships to these groups, and also your object count (forms, AL's AL Guides) that depend on permissions to these groups.. Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. - Original Message From: patrick zandi [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, March 14, 2007 4:25:03 PM Subject: Re: Groups issue - cannot use them ** 62 On 3/14/07, Joe DeSouza [EMAIL PROTECTED] wrote: ** Patrick, That much of a delay? Nope I've never had that much of a delay.. How many permission groups are we talking about here? 10? 20? more? I've recently created about 9 permission groups and had them distributed to different parts of the application we have built here, and even on our dev build it didn't take more than 2 minutes to build the cache.. and we haven't got the fastest servers in town - I'm not aware of the exact specs but they are average I remember.. nothing to wow over... Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. - Original Message From: patrick zandi [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, March 14, 2007 2:36:30 PM Subject: Re: Groups issue - cannot use them ** And now it starts working.. Huh.. is there a delay in the CACHE ? On 3/14/07, patrick zandi [EMAIL PROTECTED] wrote: But I still cannot see the Forms I imported.. even though the groups now show up ? Wierd.. very very Wierd. On 3/14/07, patrick zandi [EMAIL PROTECTED] wrote: W --- 22 minutes after I imported the forms.. All of a sudden I can see the Group permissions.. What in the World.. is it suppose to take some 22 -44 minutes for Groups to become Active ? On 3/14/07, patrick zandi [EMAIL PROTECTED] wrote: Has anyone had issues with using Groups as permissions on fields .. Migrating from ARS 5.12 to ARS 6.3 P18 /P20 /P20 ARS 7.0 P2 ? none of my groups work.. they are not even listed in the field permissions gui.. -- Patrick Zandi No need to miss a message. Get email on-the-go with Yahoo! Mail for Mobile. Get started. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Who's in charge of support at BMC? (U)
UNCLASSIFIED This has been going on long enough. There seems to be a lack of planning and stakeholder analysis. Perhaps the time is right for a signed petition listing the issues, demanding change and requiring that BMC address the problems at RUG. What a painful post. It's right there with the parental saying 'This hurts me more than it hurts you.' Any thoughts? Pete -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Thursday, March 15, 2007 8:23 AM To: arslist@ARSLIST.ORG Subject: Re: Who's in charge of support at BMC? Bing, I appreciate the offer for special assistance. ( You will likely not be surprised to know that you are actually not the first member of this community to offer such help. Have I mentioned lately that this is the best group of co-workers that I have ever had the pleasure of working with? ) However the details of the technical issue are, at this point, not really the more important issue. I think the BMC support process is broke and their customers have little to no apparent way to actually receive any functional resolution to their problems. On this technical issue: I have been patient and sent in the same set of useless log files, multiple times, at the request of Tech support. I have answered the same set of useless questions, multiple times, at the request of Tech support. I have asked to have the issue transferred to another Tech support person. (That request has gone nowhere.) I have been patient and waited for a debug server to actually have some extra logging to diagnose the issue. (That has gone nowhere.) I have asked for my sales rep to help. (That has gone nowhere.) As a last resort, I have appealed to the community in the hopes that others that suffer the same fate might be brave enough to stand next to me. (And hope that such a display might show BMC that their process is really broke.) FWIW: I appear to have a voice mail this AM from a different person about this issue. I will have to wait to see if they might actually have transferred the issue to a different agent. Let me also give credit where it is due. If I had not have to leave the office early yesterday to attend a funeral, they would have actually been able to reach me at the time that they called. ( Most calls I get here on the east cost are after the normal business hours of 8AM - 5PM. This call was actually in the normal business hours window. :) Now I get to wait until they are open and give them a call. The phone number is a California number. :) Maybe I have a little hope of improvement at this point. I wonder if this thread had anything to do with the change in direction for how BMC is handling the issue? Or maybe I was just to impatient to wait for a response. Hum... -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 3/15/07, Bradford Bingel [EMAIL PROTECTED] wrote: No guarantees but I know some people in Support. What's the issue? -- Bing Bradford Bingel (Bing) ITM3 California http://www.itm3.com/ [EMAIL PROTECTED] (email) 925-260-6394 (mobile) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: enable disable fields
Hi All, Thanks for answering me quick - i tried these and it works. Although it's not the same as in vb where when text filed fires a window change when keyboard is pressed - but thanks again PS: is it possible to create an active link for a keyboard event? so it will also check this field? and therefore setting it as disabled (if it's null) thanks again Chanan Julie Rockwood wrote: Hi Chanan, Because you admit to being new, I'll give you some more details. Have your active link execute on Window Loaded and on Lose Focus of your text field. Put 'TextField' = $NULL$ in the Run If. Have the If Action disable the Clear button and the Else Action enable the Clear button. Julie At 06:22 AM 3/14/2007, you wrote: ** You could try using Return or Lose Focus options on the field to fire your active link. HTH, Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556(New) Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM -- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chanan Berler Sent: Wednesday, March 14, 2007 8:59 AM To: arslist@ARSLIST.ORG Subject: enable disable fields ** I am new to Remedy, and looking for help in this: I have a text filed and a clear button. What i need is when the text field has any text inside, the button to be enabled when the text field is empty it will be disabled. I can write an active link for the enable / disable of the button but how can i attach it so it will react to the change of the text field? thanks Chanan __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ --- Julie Rockwood Los Alamos National Laboratory IST-APPS3 BMC Technical Lead (505) 667-9846 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- View this message in context: http://www.nabble.com/enable-disable-fields-tf3402103.html#a9496552 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Remedy 7.0.1 patch 001 Upgrade Problem
Per chance, do you have a value for Db-Max-Attach-Size in your ar.conffile?
Does the remedy account in oracle have the ALTER SESSION privelage (the
default account created by the installer if providing the system account
during initial installation is to grant this privelage.)
Axton Grams
On 3/15/07, Pierce, Amanda (TBS) [EMAIL PROTECTED] wrote:
**
All,
We are upgrading from Remedy 6.0.1 to Remedy 7.0.1 patch 001. We are on an
Oracle 10.2.3 database. When we go to install Remedy 7.0.1 patch 001 we
see the following error in our sql log:
/* Tue Mar 13 16:32:26 2007 */ SQL Trace Log -- ON
/* Tue Mar 13 16:32:26 2007 */ CONNECT ARAdmin
/* Tue Mar 13 16:32:26 2007 */ SELECT BANNER FROM V$VERSION
/* Tue Mar 13 16:32:26 2007 */ OK
/* Tue Mar 13 16:32:26 2007 */ ALTER SESSION SET NLS_COMP=BINARY
/* Tue Mar 13 16:32:26 2007 */ OK
/* Tue Mar 13 16:32:26 2007 */ ALTER SESSION SET NLS_SORT=BINARY
/* Tue Mar 13 16:32:26 2007 */ OK
/* Tue Mar 13 16:32:26 2007 */ SELECT dbVersion FROM control
/* Tue Mar 13 16:32:26 2007 */ OK
/* Tue Mar 13 16:32:26 2007 */ COMMIT WORK
/* Tue Mar 13 16:32:26 2007 */ INSERT INTO servgrp_op_mstr VALUES
('Reconciliation Engine', -1, 'Reconciliation-Engine-Suspended:',
'SG-Check-Config', 'Reconciliation-CHK-CONFIG;Reconciliation')
/* Tue Mar 13 16:32:27 2007 */ OK
/* Tue Mar 13 16:32:27 2007 */ INSERT INTO servgrp_op_mstr VALUES
('CMDB', -1, 'CMDB-Service-Suspended:', 'SG-Check-Config',
'CMDB-CHK-CONFIG;CMDB')
/* Tue Mar 13 16:32:27 2007 */ OK
/* Tue Mar 13 16:32:27 2007 */ DELETE FROM servgrp_op_mstr WHERE
operation = 'Full Text Index'
/* Tue Mar 13 16:32:27 2007 */ OK
/* Tue Mar 13 16:32:27 2007 */ SELECT schemaId FROM field WHERE fieldId
= 731
/* Tue Mar 13 16:32:27 2007 */ OK
/* Tue Mar 13 16:32:27 2007 */ COMMIT WORK
/* Tue Mar 13 16:32:27 2007 */ UPDATE control SET dbVersion = 21
/* Tue Mar 13 16:32:27 2007 */ OK
/* Tue Mar 13 16:32:27 2007 */ COMMIT WORK
*/* Tue Mar 13 16:32:27 2007 */ ALTER TABLE support_file MODIFY (
fileContent blob )*
*/* Tue Mar 13 16:32:28 2007 */ OK*
/* Tue Mar 13 16:32:28 2007 */ ALTER INDEX support_file_ind REBUILD
/* Tue Mar 13 16:32:28 2007 */ OK
/* Tue Mar 13 16:32:28 2007 */ ALTER TABLE field_attach ADD (
fullTextOptions number(15,0) NULL )
/* Tue Mar 13 16:32:28 2007 */ OK
/* Tue Mar 13 16:32:28 2007 */ CREATE TABLE user_cacheY22 (serverId
number(15,0) not null,entryId varchar(15) not null,userName varchar(254) not
null,password varchar(255) NULL,authUserName varchar(254)
NULL,shortAuthString varchar(255) NULL,longAuthString clob NULL,licensePool
varchar(30) NULL,email varchar(255) NULL,notifyMech number(15,0)
NULL,licType number(15,0) NULL,licTypeFText number(15,0) NULL,licTypeReserv1
number(15,0) NULL,licTypeApp clob NULL,timestamp number(15,0)
NULL,validateKey varchar(30) NULL,shortGroup varchar(255) NULL,longGroup
clob NULL,shortCompGroup varchar(255) NULL,longCompGroup clob
NULL,fixedLicChange clob NULL,badPwd number(15,0) NULL,badPwdTotal
number(15,0) NULL,pwdChange number(15,0) NULL)
/* Tue Mar 13 16:32:28 2007 */ OK
/* Tue Mar 13 16:32:28 2007 */ CREATE UNIQUE INDEX user_cache_ind6 ON
user_cacheY22 (userName)
/* Tue Mar 13 16:32:28 2007 */ OK
/* Tue Mar 13 16:32:28 2007 */ INSERT INTO user_cacheY22 (serverId,
entryId, userName,password,authUserName,shortAuthString,licensePool,email,
notifyMech,licType,licTypeFText,licTypeReserv1,licTypeApp,timestamp,validateKey,shortGroup,longGroup,shortCompGroup,longCompGroup,fixedLicChange,badPwd,badPwdTotal,pwdChange)
SELECT serverId, entryId,
userName,password,authUserName,authString,licensePool,email,
notifyMech,licType,licTypeFText,licTypeReserv1,licTypeApp,timestamp,validateKey,shortGroup,longGroup,shortCompGroup,longCompGroup,fixedLicChange,badPwd,badPwdTotal,pwdChange
FROM user_cache
/* Tue Mar 13 16:32:29 2007 */ ROLLBACK WORK
/* Tue Mar 13 16:32:29 2007 */ CREATE TABLE support_fileY22(fileType
number(15,0) not null,id number(15,0) not null,id2 number(15,0) not
null,fileId number(15,0) not null,timestamp number(15,0) not
null,fileContent long raw NULL)
/* Tue Mar 13 16:32:29 2007 */ OK
*/* Tue Mar 13 16:32:29 2007 */ INSERT INTO support_fileY22
(fileType,id,id2,fileId,timestamp,fileContent) SELECT
fileType,id,id2,fileId,timestamp,fileContent FROM support_file*
*/* Tue Mar 13 16:32:29 2007 */ *** ERROR *** ORA-22835: Buffer too
small for CLOB to CHAR or BLOB to RAW conversion (actual: 38400, maximum:
2000)*
/* Tue Mar 13 16:32:29 2007 */ ROLLBACK WORK
/* Tue Mar 13 16:32:29 2007 */ DROP TABLE support_fileY22
/* Tue Mar 13 16:32:29 2007 */ OK
/* Tue Mar 13 16:32:29 2007 */ ALTER TABLE field_attach DROP COLUMN
fullTextOptions
/* Tue Mar 13 16:32:29 2007 */ OK
/* Tue Mar 13 16:32:29 2007 */ DROP TABLE user_cacheY22
/* Tue Mar 13 16:32:29 2007 */ OK
/* Tue Mar 13 16:32:29 2007 */ COMMIT WORK RELEASE
/* Tue
Re: DSO Stages
Janet, This is the first time that the DSO server will connect to the target DSO server so it could be a firewall issue. I would suggest you turn on Remedy DSO logging on both servers and also ask your firewall team to monitor the traffic between them. You could also turn on filter logging to make sure that workflow is not causing your problem (I doubt it would be at this stage.) Regards, Mike. Michael Worts Remedy Specialist IGS, Business Consulting Services ITIL Service Manager Certified Tel: +44 (0)1962 822273 Mob: +44 (0)7801 755346 Internet: [EMAIL PROTECTED] Mahan, Janet L [EQ] [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 15/03/2007 01:09 Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: DSO Stages ** So if we are getting to stage 6 of 8 and it says it can?t get the target, is that a connectivity/firewall issue? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Michael Worts Sent: Wednesday, March 14, 2007 4:58 PM To: arslist@ARSLIST.ORG Subject: Re: DSO Stages ** This was contributed by Ibrahim Akar last year: The following is a high level description of each stage and what occurs within DSO. STAGE #0 Go to the pending schema and get a list of the items (control records) that DSO needs to transfer. Detailed description ? Retrieve a list of pending transfers. This is done by retrieving a list of all the entries that exist in the Distributed Pending form. DSO gets a list of the Request Id's of all the pending records (control records). DSO does not retrieve the details of the pending definition nor the details of the data record to transfer, it simply gets the list of things that are pending. STAGE #1 Get the details of the pending item. Detailed description ? DSO retrieves the details of the pending item (control record) identified by the specified id in the Distributed Pending form. If there is no item (control record) found, an error is returned. STAGE #2 Get the definition of the source form. Detailed description ? Get the details of the source form and it's structure. This information is important to perform an efficient and accurate mapping. The definitions are cached locally. If the definition has changed it will be reloaded into the cache. STAGE #3 Get the details of the data record to transfer. Detailed description ? Retrieve the details of the entry (data record) that was identified as the entry to be mapped and transferred to the target machine. If the type of the mapping is a move master, remote update, or delete, the entry is checked for existence. If the entry (data record) does not exist an error is returned. Otherwise, the existence is confirmed and the full details of the entry are retrieved. STAGE #4 Get the mapping information. Detailed description ? Retrieve the mapping details which are used to map fields between the source and the target forms. The mapping definition is cached. The DSO will make sure that a mapping definition exists and is the most current in the cache. If the mapping information is not current or does not exist in the cache, the DSO will retrieve the mapping definition and load it into the cache. STAGE #5 Perform some checks to make sure that this DSO transfer should continue to the next stage (stage #6). Detailed description ? Make certain that this DSO transfer is ready to go to the next stage (stage #6). Check times and definitions. Check to see if this DSO operation should be done immediately or timed. If the operation is timed, has the time arrived or not? STAGE #6 Get the definition of the target form. Detailed description ? Get the details of the target form and it's structure. This information is important to perform an efficient and accurate mapping. The definitions are cached locally. If the definition has changed it will be reloaded into the cache. STAGE #7 Perform the mapping and transfer the entry (data record) from the source server to the target server. Detailed description ? The mapping of the fields between the source and the target forms will be performed and the entry (data record) will be transferred from the source machine to the target machine. In the case of Copy+Delete DSO transfers, the entry (data record) will be deleted from the source machine at this stage. STAGE #8 Tag the DSO operation as being completely done. Detailed description ? Tag the DSO operation as being completely successful. The tagging will be done immediately after successfully completing the mapping stage (stage #7). Delete the pending item (control record) from the pending schema. Michael Worts Remedy Specialist IGS, Business Consulting Services ITIL Service Manager Certified Tel: +44 (0)1962 822273 Mob: +44 (0)7801 755346 Internet: [EMAIL PROTECTED] Mahan, Janet L [EQ] [EMAIL PROTECTED]
Re: enable disable fields
No its not.. unfortunately most of the events that the client can capture are more window based events such as opening or closing a window or operations that happen within a window like submit, modify, pressing of a button, etc.. The only keyboard action that it can pick is pretty much the Enter key when you press return on a single row field (this action again is supported only on single row field and not multiple row fields) Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. - Original Message From: Chanan Berler [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, March 15, 2007 11:10:08 AM Subject: Re: enable disable fields Hi All, Thanks for answering me quick - i tried these and it works. Although it's not the same as in vb where when text filed fires a window change when keyboard is pressed - but thanks again PS: is it possible to create an active link for a keyboard event? so it will also check this field? and therefore setting it as disabled (if it's null) thanks again Chanan Don't get soaked. Take a quick peek at the forecast with the Yahoo! Search weather shortcut. http://tools.search.yahoo.com/shortcuts/#loc_weather ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: emailing group with a dash in the email address
Hi, Try putting double or single quotes aroudn the email address. [EMAIL PROTECTED] or '[EMAIL PROTECTED]'. Used to work for us. Rob On 3/14/07, ARSList [EMAIL PROTECTED] wrote: ** Hello List! When ARS 6.03 ITSM 6.0 emails my other groups that do NOT have a - (dash) in the email address (e.g. [EMAIL PROTECTED]) they work. The one group that does have a - dash in the email address (e.g. [EMAIL PROTECTED]) the email message do NOT show up in the email messages form. Could this be a known issue? (That I don't know about?) The only thing I could find in the KM was KM-00011914 This references the character set in use by Java and if the character is not recognized by Java it won't work. *What character set does the Email Engine use for outgoing email messages?* ARS 6.03 Patch 20 Email Patch 20 Java 1.4.2_13 Servlet 5.0.13 Nick Nick Hromyak Information Technology Services Division California Department of Health Services Office: (916) 440-7158 __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
2003 Server SP2 - ARS
Anyone tested this yet ? -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Setting the arUserId and arPassword when consuming a Webservice
Hey Everyone, I have the need to manually set the arUserId and arPassword as described on page 434 of the Advanced Dev Guide for 6.3 for a webservice. Basically, remedy needs to send a soap message to MS Sharepoint and receive a URL back. Unfortunatly there is an authentication layer around sharepoint which when I send the soap message returns a error stating: ARERR [9130] An exception occurred from the WebService class : (401)Unauthorized When I try to set both the password and the user id attributes in the filter that is creating this message it seems I can only set one equal to True at a time. When I go to set the other one to true I get this error: Password Attribute is already set for this Element ARERR 7023 OR User Attribute is already set for this Element ARERR 7022 The Remedy doc says you can do it but it's unclear how. If anyone has any ideas I would greatly appreciate it. Thanks in advance -Chris G ARS- 6.3 Patch 21 OS- Windows 2003 Server DB- MSSQL ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Who's in charge of support at BMC? (U)
The only thoughts I can add have to do with the irony of the whole thing. Can it really be that the company that sell the premier help desk application can't provide decent customer support? I mean, it just seems like yesterday that BMC/Remedy marketing was telling us how customer support should be thought of as a profit center. That is, you can retain customers and drive up new sales by treating people well and providing quality service. From my own experience, I actually think that's true. Last summer I spent over two hours on the phone with a certain airline, just trying to change a flight. I have nothing against anyone who happens to live and work in Bangalore. However, it appears the call-takers for this airline aren't empowered to do *anything* on their own. Let me talk to my supervisor is their mantra. (At BMC it's: Send me your log files.) The likelihood that I will ever choose to use that airline again is now extremely low. On the other hand, every time I've called DirecTV I'm astonished at how good their customer service is. They actually know how their products work, and they have the patience to walk customers through time-consuming tasks like rebooting an HD receiver/recorder. Would I ever switch to Dish Network or digital cable? Are you crazy? I hope the current support debacle at BMC will be rectified soon. However, I've seen this scenario played out before. Organizations get fixated on the idea that saving money is the same as making money. It isn't. It's a delusion that accompanies the death spiral. First they start cutting costs by firing all their competent employees. Next they sell off all their profitable assets, just to keep the bottom line from looking anemic. In the end, there's nothing left but the name and the dim memory of what used to be. Will the last one out of the building please turn out the lights? --Tim - Original Message From: Joran, Peter P, CTR, OSD-CIO [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, March 15, 2007 10:38:38 AM Subject: Re: [ARSLIST] Who's in charge of support at BMC? (U) UNCLASSIFIED This has been going on long enough. There seems to be a lack of planning and stakeholder analysis. Perhaps the time is right for a signed petition listing the issues, demanding change and requiring that BMC address the problems at RUG. What a painful post. It's right there with the parental saying 'This hurts me more than it hurts you.' Any thoughts? Pete -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Thursday, March 15, 2007 8:23 AM To: arslist@ARSLIST.ORG Subject: Re: Who's in charge of support at BMC? Bing, I appreciate the offer for special assistance. ( You will likely not be surprised to know that you are actually not the first member of this community to offer such help. Have I mentioned lately that this is the best group of co-workers that I have ever had the pleasure of working with? ) However the details of the technical issue are, at this point, not really the more important issue. I think the BMC support process is broke and their customers have little to no apparent way to actually receive any functional resolution to their problems. On this technical issue: I have been patient and sent in the same set of useless log files, multiple times, at the request of Tech support. I have answered the same set of useless questions, multiple times, at the request of Tech support. I have asked to have the issue transferred to another Tech support person. (That request has gone nowhere.) I have been patient and waited for a debug server to actually have some extra logging to diagnose the issue. (That has gone nowhere.) I have asked for my sales rep to help. (That has gone nowhere.) As a last resort, I have appealed to the community in the hopes that others that suffer the same fate might be brave enough to stand next to me. (And hope that such a display might show BMC that their process is really broke.) FWIW: I appear to have a voice mail this AM from a different person about this issue. I will have to wait to see if they might actually have transferred the issue to a different agent. Let me also give credit where it is due. If I had not have to leave the office early yesterday to attend a funeral, they would have actually been able to reach me at the time that they called. ( Most calls I get here on the east cost are after the normal business hours of 8AM - 5PM. This call was actually in the normal business hours window. :) Now I get to wait until they are open and give them a call. The phone number is a California number. :) Maybe I have a little hope of improvement at this point. I wonder if this thread had anything to do with the change in direction for how BMC is handling the issue? Or maybe I was just to impatient to wait for a response. Hum... -- Carey Matthew
Re: Remedy 7.0.1 patch 001 Upgrade Problem
Hello Amanda
I ran into the same issue, but the arsql.log is decieving. Not all the
statements executed by the installer are written to the log. I upgraded
from ARS 6.3 to 7.0.1. I was in a similar situation, I went by the
DML/DDL statements one by one from the log tried it in SQL PLus it works
fine but when I run the installer it fails.
After much frustration found out that its not because of the
SUPPORT_FILEY22 table. The installer looks at the user table for
duplicates and also if user and user_cache is out of sync you will have
this upgrade failure.
As a first step, try identifying any duplicate login names in the user
form remove those through the user form through the application(USER
TOOL). When you save this it automatically saves the record will update
the user_cache also.
OR if you can do a MODIFY ALL action on the user form selecting all the
records that will sync up the user_cache. Don't run arreload(that is
what it is supposed to do), but please do it through the application and
save it and then trying running the installer. Please let me know how it
goes?
SK
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Bruce Scott
Sent: Thursday, March 15, 2007 7:34 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy 7.0.1 patch 001 Upgrade Problem
**
Amanda,
After Googling the error, here is probably your best bet:
daust:oracle[o1020] oerr ora 22835
22835, 0, Buffer too small for CLOB to CHAR or BLOB to RAW
conversion (actual: %s, maximum: %s)
// *Cause:An attempt was made to convert CLOB to CHAR or BLOB to
RAW, where
//the LOB size was bigger than the buffer limit for CHAR and
RAW
//types.
//Note that widths are reported in characters if character
length
//semantics are in effect for the column, otherwise widths
are
//reported in bytes.
// *Action: Do one of the following:
//1. Make the LOB smaller before performing the conversion,
// for example, by using SUBSTR on CLOB
//2. Use DBMS_LOB.SUBSTR to convert CLOB to CHAR or BLOB to
RAW.
Bruce Scott
Application Developer - Remedy
SSG, PetSMART, Inc.
eMail: [EMAIL PROTECTED]
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pierce, Amanda (TBS)
Sent: Thursday, March 15, 2007 7:16 AM
To: arslist@ARSLIST.ORG
Subject: Remedy 7.0.1 patch 001 Upgrade Problem
**
All,
We are upgrading from Remedy 6.0.1 to Remedy 7.0.1 patch 001. We are on
an Oracle 10.2.3 database. When we go to install Remedy 7.0.1 patch 001
we see the following error in our sql log:
/* Tue Mar 13 16:32:26 2007 */ SQL Trace Log -- ON
/* Tue Mar 13 16:32:26 2007 */ CONNECT ARAdmin
/* Tue Mar 13 16:32:26 2007 */ SELECT BANNER FROM V$VERSION
/* Tue Mar 13 16:32:26 2007 */ OK
/* Tue Mar 13 16:32:26 2007 */ ALTER SESSION SET NLS_COMP=BINARY
/* Tue Mar 13 16:32:26 2007 */ OK
/* Tue Mar 13 16:32:26 2007 */ ALTER SESSION SET NLS_SORT=BINARY
/* Tue Mar 13 16:32:26 2007 */ OK
/* Tue Mar 13 16:32:26 2007 */ SELECT dbVersion FROM control
/* Tue Mar 13 16:32:26 2007 */ OK
/* Tue Mar 13 16:32:26 2007 */ COMMIT WORK
/* Tue Mar 13 16:32:26 2007 */ INSERT INTO servgrp_op_mstr VALUES
('Reconciliation Engine', -1, 'Reconciliation-Engine-Suspended:',
'SG-Check-Config', 'Reconciliation-CHK-CONFIG;Reconciliation')
/* Tue Mar 13 16:32:27 2007 */ OK
/* Tue Mar 13 16:32:27 2007 */ INSERT INTO servgrp_op_mstr VALUES
('CMDB', -1, 'CMDB-Service-Suspended:', 'SG-Check-Config',
'CMDB-CHK-CONFIG;CMDB')
/* Tue Mar 13 16:32:27 2007 */ OK
/* Tue Mar 13 16:32:27 2007 */ DELETE FROM servgrp_op_mstr WHERE
operation = 'Full Text Index'
/* Tue Mar 13 16:32:27 2007 */ OK
/* Tue Mar 13 16:32:27 2007 */ SELECT schemaId FROM field WHERE
fieldId = 731
/* Tue Mar 13 16:32:27 2007 */ OK
/* Tue Mar 13 16:32:27 2007 */ COMMIT WORK
/* Tue Mar 13 16:32:27 2007 */ UPDATE control SET dbVersion = 21
/* Tue Mar 13 16:32:27 2007 */ OK
/* Tue Mar 13 16:32:27 2007 */ COMMIT WORK
/* Tue Mar 13 16:32:27 2007 */ ALTER TABLE support_file MODIFY (
fileContent blob )
/* Tue Mar 13 16:32:28 2007 */ OK
/* Tue Mar 13 16:32:28 2007 */ ALTER INDEX support_file_ind REBUILD
/* Tue Mar 13 16:32:28 2007 */ OK
/* Tue Mar 13 16:32:28 2007 */ ALTER TABLE field_attach ADD (
fullTextOptions number(15,0) NULL )
/* Tue Mar 13 16:32:28 2007 */ OK
/* Tue Mar 13 16:32:28 2007 */ CREATE TABLE user_cacheY22 (serverId
number(15,0) not null,entryId varchar(15) not null,userName varchar(254)
not null,password varchar(255) NULL,authUserName varchar(254)
NULL,shortAuthString varchar(255) NULL,longAuthString clob
NULL,licensePool varchar(30) NULL,email varchar(255) NULL,notifyMech
number(15,0) NULL,licType number(15,0) NULL,licTypeFText number(15,0)
NULL,licTypeReserv1
Re: Help with search menu
Okay, here's try number 3... From: Opela, Gary L Contr OC-ALC/ITMA Sent: Thursday, March 15, 2007 10:36 AM To: arslist@ARSLIST.ORG Subject: Help with search menu Sending this as a test to make sure my other email didn't get deleted because of attachments... From: Opela, Gary L Contr OC-ALC/ITMA Sent: Thursday, March 15, 2007 10:13 AM To: 'arslist@ARSLIST.ORG' Subject: RE: Help with search menu Okay, this is pretty simple to set up. What you need to do first, is have your repository for your menu options, a schema that stores the data. On this schema, you can have up to five fields. A search menu can only tier to five levels deep. So, you have, for example, the following fields on your search menu schema: Level 1 Level 2 Level 3 Level 4 Level 5 Then, you create your search menu. On the section where you select your fields, the Label Fields section, you can select more than one field. You would want to select Level 1, Level 2, Level 3, Level 4, Level 5 and have them listed in that order. Then, in your search menu schema, you would have entries such as the below: Level 1: Hardware; Level 2: Dell; Level 3: Power Edge Level 1: Hardware; Level 2: HP; Level 3: GX640 Level 1: Hardware; Level 2: HP; Level 3: GX650 Level 1: Software; Level 2: Microsoft; Level 3: Office; Level 4: Outlook Level 1: Software; Level 2: Microsoft; Level 3: Office; Level 4: Word That would build most of the menu structure I have below in my previous email. Attached are several files. Search Menu Schema.def is the example schema I use above. Import this first. Next, import Search Menu Tickets.arx. These are the tickets to build the screenshots in the attached file, Menu Example.bmp. Lastly, import Search Menu Def.def, which is the example menu file. Attach it to a file in your test form, then open it up to see how it works. The Value Field is the end value that will be put in the field whenever the user selects an item from the menu. Let me know if you need any other help on this. It seems pretty clear to me right now, but I remember at first, getting the order of the level 1 - 5 in the menu definition could be confusing. After three years of using them though, search menus have become my favorite part of remedy :-) HTH Gary in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Who's in charge of support at BMC? (U)
Everone, I know that my support experiences are not the norm at BMC. I know that we all pay large amounts in maintenance and support and then a premium for Enterprise support. I also know that using the normal support channels can be non-productive and frustrating. All this being said, If your company can afford it, I would highly recommend Enterprise Support. Not only do you get a single contact for all of you support issues 24x7, but you get their cell and home numbers. You get quick access to the engineering and resolution teams. You get weekly status calls and routine health checks. You even get 7 on site visits per year and your Remedy Support person gets money to build a mock up of your environment. Since purchasing Enterprise Support, I can honestly say that I have never had a better support relationship or experience. Kelly Gatewood -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tim Widowfield Sent: Thursday, March 15, 2007 11:28 To: arslist@ARSLIST.ORG Subject: Re: Who's in charge of support at BMC? (U) The only thoughts I can add have to do with the irony of the whole thing. Can it really be that the company that sell the premier help desk application can't provide decent customer support? I mean, it just seems like yesterday that BMC/Remedy marketing was telling us how customer support should be thought of as a profit center. That is, you can retain customers and drive up new sales by treating people well and providing quality service. From my own experience, I actually think that's true. Last summer I spent over two hours on the phone with a certain airline, just trying to change a flight. I have nothing against anyone who happens to live and work in Bangalore. However, it appears the call-takers for this airline aren't empowered to do *anything* on their own. Let me talk to my supervisor is their mantra. (At BMC it's: Send me your log files.) The likelihood that I will ever choose to use that airline again is now extremely low. On the other hand, every time I've called DirecTV I'm astonished at how good their customer service is. They actually know how their products work, and they have the patience to walk customers through time-consuming tasks like rebooting an HD receiver/recorder. Would I ever switch to Dish Network or digital cable? Are you crazy? I hope the current support debacle at BMC will be rectified soon. However, I've seen this scenario played out before. Organizations get fixated on the idea that saving money is the same as making money. It isn't. It's a delusion that accompanies the death spiral. First they start cutting costs by firing all their competent employees. Next they sell off all their profitable assets, just to keep the bottom line from looking anemic. In the end, there's nothing left but the name and the dim memory of what used to be. Will the last one out of the building please turn out the lights? --Tim - Original Message From: Joran, Peter P, CTR, OSD-CIO [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, March 15, 2007 10:38:38 AM Subject: Re: [ARSLIST] Who's in charge of support at BMC? (U) UNCLASSIFIED This has been going on long enough. There seems to be a lack of planning and stakeholder analysis. Perhaps the time is right for a signed petition listing the issues, demanding change and requiring that BMC address the problems at RUG. What a painful post. It's right there with the parental saying 'This hurts me more than it hurts you.' Any thoughts? Pete -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Thursday, March 15, 2007 8:23 AM To: arslist@ARSLIST.ORG Subject: Re: Who's in charge of support at BMC? Bing, I appreciate the offer for special assistance. ( You will likely not be surprised to know that you are actually not the first member of this community to offer such help. Have I mentioned lately that this is the best group of co-workers that I have ever had the pleasure of working with? ) However the details of the technical issue are, at this point, not really the more important issue. I think the BMC support process is broke and their customers have little to no apparent way to actually receive any functional resolution to their problems. On this technical issue: I have been patient and sent in the same set of useless log files, multiple times, at the request of Tech support. I have answered the same set of useless questions, multiple times, at the request of Tech support. I have asked to have the issue transferred to another Tech support person. (That request has gone nowhere.) I have been patient and waited for a debug server to actually have some extra logging to diagnose the issue. (That has gone nowhere.) I have asked for my sales rep to help. (That has gone nowhere.) As a last resort, I have
Re: Who's in charge of support at BMC? (U)
I bet if I took a show of hands as to who was happy with Remedy engineering and support right now, it would be a small minority - no surprise there. Would it also be a minority of those who could say their BMC sales rep is either unknown to them or ineffective in serving them? Houston - YOU have a problem. For details, see your closest mirror. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tim Widowfield Sent: Thursday, March 15, 2007 9:28 AM To: arslist@ARSLIST.ORG Subject: Re: Who's in charge of support at BMC? (U) The only thoughts I can add have to do with the irony of the whole thing. Can it really be that the company that sell the premier help desk application can't provide decent customer support? I mean, it just seems like yesterday that BMC/Remedy marketing was telling us how customer support should be thought of as a profit center. That is, you can retain customers and drive up new sales by treating people well and providing quality service. From my own experience, I actually think that's true. Last summer I spent over two hours on the phone with a certain airline, just trying to change a flight. I have nothing against anyone who happens to live and work in Bangalore. However, it appears the call-takers for this airline aren't empowered to do *anything* on their own. Let me talk to my supervisor is their mantra. (At BMC it's: Send me your log files.) The likelihood that I will ever choose to use that airline again is now extremely low. On the other hand, every time I've called DirecTV I'm astonished at how good their customer service is. They actually know how their products work, and they have the patience to walk customers through time-consuming tasks like rebooting an HD receiver/recorder. Would I ever switch to Dish Network or digital cable? Are you crazy? I hope the current support debacle at BMC will be rectified soon. However, I've seen this scenario played out before. Organizations get fixated on the idea that saving money is the same as making money. It isn't. It's a delusion that accompanies the death spiral. First they start cutting costs by firing all their competent employees. Next they sell off all their profitable assets, just to keep the bottom line from looking anemic. In the end, there's nothing left but the name and the dim memory of what used to be. Will the last one out of the building please turn out the lights? --Tim - Original Message From: Joran, Peter P, CTR, OSD-CIO [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, March 15, 2007 10:38:38 AM Subject: Re: [ARSLIST] Who's in charge of support at BMC? (U) UNCLASSIFIED This has been going on long enough. There seems to be a lack of planning and stakeholder analysis. Perhaps the time is right for a signed petition listing the issues, demanding change and requiring that BMC address the problems at RUG. What a painful post. It's right there with the parental saying 'This hurts me more than it hurts you.' Any thoughts? Pete -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Thursday, March 15, 2007 8:23 AM To: arslist@ARSLIST.ORG Subject: Re: Who's in charge of support at BMC? Bing, I appreciate the offer for special assistance. ( You will likely not be surprised to know that you are actually not the first member of this community to offer such help. Have I mentioned lately that this is the best group of co-workers that I have ever had the pleasure of working with? ) However the details of the technical issue are, at this point, not really the more important issue. I think the BMC support process is broke and their customers have little to no apparent way to actually receive any functional resolution to their problems. On this technical issue: I have been patient and sent in the same set of useless log files, multiple times, at the request of Tech support. I have answered the same set of useless questions, multiple times, at the request of Tech support. I have asked to have the issue transferred to another Tech support person. (That request has gone nowhere.) I have been patient and waited for a debug server to actually have some extra logging to diagnose the issue. (That has gone nowhere.) I have asked for my sales rep to help. (That has gone nowhere.) As a last resort, I have appealed to the community in the hopes that others that suffer the same fate might be brave enough to stand next to me. (And hope that such a display might show BMC that their process is really broke.) FWIW: I appear to have a voice mail this AM from a different person about this issue. I will have to wait to see if they might actually have transferred the issue to a different agent. Let me also give credit where it is due. If I had not have to leave the office early yesterday to attend a funeral,
Re: Who's in charge of support at BMC?
Folks, At the risk of being a me too posting ME TOO!!! Support bites these days. Not that there are some shining stars out there, but the overall support process is a total wreck. Is BMC trying to smother the baby in the crib? I'll be glad to add my name to any complaint. Recently, I sent the following to our sales rep. Still haven't heard back... *Stephanie,* ** *I'm with the University of Washington's School of Medicine's office. I'm working as a Sr. Remedy Developer on our SOMAS Projects.* ** *I received this email today from BMC, and it was kind of the last straw for me. Now, thankfully, I was already aware of the problems with DST, and have taken the appropriate precautions, HOWEVER, had I not been aware of the issue with the BMC AR System's vulnerability, receiving this email 3 days prior to the event would have been an absolute disaster.* ** *This type of slapdash approach to supporting the Remedy customers has become indicative of an overall lack of support...period. With the continued re-organization of our support structures, we continue to see drop in the quality that we had come to expect from the old Remedy Company.* ** *When BMC first bought the Remedy wing of Peregrine, they made statements that reflected and understanding of what the Remedy company had once been and voiced a desire to bring it back.* ** *As far as support goes, BMC is failing miserably.* ** *If there is anything that I can do going forward, please feel free to call on me. * I sure would like to hear back from them On 3/15/07, Scott Glass [EMAIL PROTECTED] wrote: ** Matt White Wrote: I have very similar experiences with support as you and others have described. It's become routine. Entry-level support person asking rudimentary, unrelated questions, usually in broken English, demonstrating little/no understanding of the issue itself. Repeated phone calls/e-mails until max frustration. Ultimately, we're worn down and give up. Matt, I absolutely agree that having to repeat the same thing four or five times does get VERY annoying, VERY fast... Of course then there's the what?!?!?!? that comes out of my mouth in response to their response… ARGH! I miss the California crew. Scott *Scott Glass* Enterprise Management Development SunGard Availability Services 401 North Broad Street MS-MC122 Philadelphia, PA 19108 office: 215 378-5016 cell: 215 208-2450 email: [EMAIL PROTECTED] ___ Keeping People and Information Connected(r) http://www.availability.sungard.com CONFIDENTIALITY: This e-mail (including any attachments) may contain confidential, proprietary and privileged information, and unauthorized disclosure or use is prohibited. If you received this e-mail in error, please notify the sender and delete this e-mail from your system. __20060125___This posting was submitted with HTML in it___ -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
AW: Who's in charge of support at BMC? (U)
Well, I think you mix things up... BMC right now sells C-Level-Out-Of-The-Box-Tools. I.e. that they address deciders and not those guys that have something irrelevant as support problems - as YOU are. Then again choosing an airline is YOUR personal decision. Has anybody replaced BMC because of bad support? If not, they are right... -Ursprüngliche Nachricht- Von: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Im Auftrag von Tim Widowfield Gesendet: Donnerstag, 15. März 2007 17:28 An: arslist@ARSLIST.ORG Betreff: Re: Who's in charge of support at BMC? (U) The only thoughts I can add have to do with the irony of the whole thing. Can it really be that the company that sell the premier help desk application can't provide decent customer support? I mean, it just seems like yesterday that BMC/Remedy marketing was telling us how customer support should be thought of as a profit center. That is, you can retain customers and drive up new sales by treating people well and providing quality service. ... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Who's in charge of support at BMC? (U)
For the record - Our sales rep is the best I've dealt with thus far. As for support... well, they never seem to be able to fix my issues - this could be caused by the fact that when I have to contact support, I've exhausted every avenue prior to contacting them and I wind up fixing the issues myself and then telling them how I did it. Only my 2 cents... Rob On 3/15/07, Rick Cook [EMAIL PROTECTED] wrote: I bet if I took a show of hands as to who was happy with Remedy engineering and support right now, it would be a small minority - no surprise there. Would it also be a minority of those who could say their BMC sales rep is either unknown to them or ineffective in serving them? Houston - YOU have a problem. For details, see your closest mirror. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tim Widowfield Sent: Thursday, March 15, 2007 9:28 AM To: arslist@ARSLIST.ORG Subject: Re: Who's in charge of support at BMC? (U) The only thoughts I can add have to do with the irony of the whole thing. Can it really be that the company that sell the premier help desk application can't provide decent customer support? I mean, it just seems like yesterday that BMC/Remedy marketing was telling us how customer support should be thought of as a profit center. That is, you can retain customers and drive up new sales by treating people well and providing quality service. From my own experience, I actually think that's true. Last summer I spent over two hours on the phone with a certain airline, just trying to change a flight. I have nothing against anyone who happens to live and work in Bangalore. However, it appears the call-takers for this airline aren't empowered to do *anything* on their own. Let me talk to my supervisor is their mantra. (At BMC it's: Send me your log files.) The likelihood that I will ever choose to use that airline again is now extremely low. On the other hand, every time I've called DirecTV I'm astonished at how good their customer service is. They actually know how their products work, and they have the patience to walk customers through time-consuming tasks like rebooting an HD receiver/recorder. Would I ever switch to Dish Network or digital cable? Are you crazy? I hope the current support debacle at BMC will be rectified soon. However, I've seen this scenario played out before. Organizations get fixated on the idea that saving money is the same as making money. It isn't. It's a delusion that accompanies the death spiral. First they start cutting costs by firing all their competent employees. Next they sell off all their profitable assets, just to keep the bottom line from looking anemic. In the end, there's nothing left but the name and the dim memory of what used to be. Will the last one out of the building please turn out the lights? --Tim - Original Message From: Joran, Peter P, CTR, OSD-CIO [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, March 15, 2007 10:38:38 AM Subject: Re: [ARSLIST] Who's in charge of support at BMC? (U) UNCLASSIFIED This has been going on long enough. There seems to be a lack of planning and stakeholder analysis. Perhaps the time is right for a signed petition listing the issues, demanding change and requiring that BMC address the problems at RUG. What a painful post. It's right there with the parental saying 'This hurts me more than it hurts you.' Any thoughts? Pete -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Thursday, March 15, 2007 8:23 AM To: arslist@ARSLIST.ORG Subject: Re: Who's in charge of support at BMC? Bing, I appreciate the offer for special assistance. ( You will likely not be surprised to know that you are actually not the first member of this community to offer such help. Have I mentioned lately that this is the best group of co-workers that I have ever had the pleasure of working with? ) However the details of the technical issue are, at this point, not really the more important issue. I think the BMC support process is broke and their customers have little to no apparent way to actually receive any functional resolution to their problems. On this technical issue: I have been patient and sent in the same set of useless log files, multiple times, at the request of Tech support. I have answered the same set of useless questions, multiple times, at the request of Tech support. I have asked to have the issue transferred to another Tech support person. (That request has gone nowhere.) I have been patient and waited for a debug server to actually have some extra logging to diagnose the issue. (That has gone nowhere.) I have asked for my sales rep to help. (That has gone nowhere.) As a last resort, I have appealed to the community in the hopes that others that suffer the same fate might be brave enough to stand
Solaris Server Sizing Recommendations
Anyone have and server sizing recommendations for a Solaris environment for a small to medium implementation or ARS 7.x and ITSM 7. The sizing docs I got from BMC support only show one Solaris config that is for a large implementation, (much larger than what I am interested in)? -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Who's in charge of support at BMC? (U)
FOR OFFICIAL USE ONLY I agree. My sales reps and sales engineers have been and remain tops. Today that's Tom Beckett and David Quinn. Thanks fellas!! Pete -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rob Dudley Sent: Thursday, March 15, 2007 1:06 PM To: arslist@ARSLIST.ORG Subject: Re: Who's in charge of support at BMC? (U) ** For the record - Our sales rep is the best I've dealt with thus far. As for support... well, they never seem to be able to fix my issues - this could be caused by the fact that when I have to contact support, I've exhausted every avenue prior to contacting them and I wind up fixing the issues myself and then telling them how I did it. Only my 2 cents... Rob On 3/15/07, Rick Cook [EMAIL PROTECTED] wrote: I bet if I took a show of hands as to who was happy with Remedy engineering and support right now, it would be a small minority - no surprise there. Would it also be a minority of those who could say their BMC sales rep is either unknown to them or ineffective in serving them? Houston - YOU have a problem. For details, see your closest mirror. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tim Widowfield Sent: Thursday, March 15, 2007 9:28 AM To: arslist@ARSLIST.ORG Subject: Re: Who's in charge of support at BMC? (U) The only thoughts I can add have to do with the irony of the whole thing. Can it really be that the company that sell the premier help desk application can't provide decent customer support? I mean, it just seems like yesterday that BMC/Remedy marketing was telling us how customer support should be thought of as a profit center. That is, you can retain customers and drive up new sales by treating people well and providing quality service. From my own experience, I actually think that's true. Last summer I spent over two hours on the phone with a certain airline, just trying to change a flight. I have nothing against anyone who happens to live and work in Bangalore. However, it appears the call-takers for this airline aren't empowered to do *anything* on their own. Let me talk to my supervisor is their mantra. (At BMC it's: Send me your log files.) The likelihood that I will ever choose to use that airline again is now extremely low. On the other hand, every time I've called DirecTV I'm astonished at how good their customer service is. They actually know how their products work, and they have the patience to walk customers through time-consuming tasks like rebooting an HD receiver/recorder. Would I ever switch to Dish Network or digital cable? Are you crazy? I hope the current support debacle at BMC will be rectified soon. However, I've seen this scenario played out before. Organizations get fixated on the idea that saving money is the same as making money. It isn't. It's a delusion that accompanies the death spiral. First they start cutting costs by firing all their competent employees. Next they sell off all their profitable assets, just to keep the bottom line from looking anemic. In the end, there's nothing left but the name and the dim memory of what used to be. Will the last one out of the building please turn out the lights? --Tim - Original Message From: Joran, Peter P, CTR, OSD-CIO [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, March 15, 2007 10:38:38 AM Subject: Re: [ARSLIST] Who's in charge of support at BMC? (U) UNCLASSIFIED This has been going on long enough. There seems to be a lack of planning and stakeholder analysis. Perhaps the time is right for a signed petition listing the issues, demanding change and requiring that BMC address the problems at RUG. What a painful post. It's right there with the parental saying 'This hurts me more than it hurts you.' Any thoughts? Pete -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Thursday, March 15, 2007 8:23 AM To: arslist@ARSLIST.ORG Subject: Re: Who's in charge of support at BMC? Bing, I appreciate the offer for special assistance. ( You will likely not be surprised to know that you are actually not the
Re: Who's in charge of support at BMC? (U)
Some good points Tim. Especially regarding a HD application provider not being able to provide customer support. A company that is pushing IT Service Management as a product apparently doesn't have any ITSM internally? I must admit that I have only talked to support a time or two in recent history. My last contact regarding a technical issue in November was just what I would expect from top notch support. I must be a lucky boy? Does anybody on the list use other BMC products (we are just implementing ID Management but haven't call support for it yet)? Is support consistent for other their products? Maybe the Remedy product line just is not as important (as big a revenue generator) as their other products? Is the Remedy community seeing a lack of interest in Remedy or a BMC support issue as a whole? Jason -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tim Widowfield Sent: Thursday, March 15, 2007 9:28 AM To: arslist@ARSLIST.ORG Subject: Re: Who's in charge of support at BMC? (U) The only thoughts I can add have to do with the irony of the whole thing. Can it really be that the company that sell the premier help desk application can't provide decent customer support? I mean, it just seems like yesterday that BMC/Remedy marketing was telling us how customer support should be thought of as a profit center. That is, you can retain customers and drive up new sales by treating people well and providing quality service. From my own experience, I actually think that's true. Last summer I spent over two hours on the phone with a certain airline, just trying to change a flight. I have nothing against anyone who happens to live and work in Bangalore. However, it appears the call-takers for this airline aren't empowered to do *anything* on their own. Let me talk to my supervisor is their mantra. (At BMC it's: Send me your log files.) The likelihood that I will ever choose to use that airline again is now extremely low. On the other hand, every time I've called DirecTV I'm astonished at how good their customer service is. They actually know how their products work, and they have the patience to walk customers through time-consuming tasks like rebooting an HD receiver/recorder. Would I ever switch to Dish Network or digital cable? Are you crazy? I hope the current support debacle at BMC will be rectified soon. However, I've seen this scenario played out before. Organizations get fixated on the idea that saving money is the same as making money. It isn't. It's a delusion that accompanies the death spiral. First they start cutting costs by firing all their competent employees. Next they sell off all their profitable assets, just to keep the bottom line from looking anemic. In the end, there's nothing left but the name and the dim memory of what used to be. Will the last one out of the building please turn out the lights? --Tim - Original Message From: Joran, Peter P, CTR, OSD-CIO [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, March 15, 2007 10:38:38 AM Subject: Re: [ARSLIST] Who's in charge of support at BMC? (U) UNCLASSIFIED This has been going on long enough. There seems to be a lack of planning and stakeholder analysis. Perhaps the time is right for a signed petition listing the issues, demanding change and requiring that BMC address the problems at RUG. What a painful post. It's right there with the parental saying 'This hurts me more than it hurts you.' Any thoughts? Pete -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Thursday, March 15, 2007 8:23 AM To: arslist@ARSLIST.ORG Subject: Re: Who's in charge of support at BMC? Bing, I appreciate the offer for special assistance. ( You will likely not be surprised to know that you are actually not the first member of this community to offer such help. Have I mentioned lately that this is the best group of co-workers that I have ever had the pleasure of working with? ) However the details of the technical issue are, at this point, not really the more important issue. I think the BMC support process is broke and their customers have little to no apparent way to actually receive any functional resolution to their problems. On this technical issue: I have been patient and sent in the same set of useless log files, multiple times, at the request of Tech support. I have answered the same set of useless questions, multiple times, at the request of Tech support. I have asked to have the issue transferred to another Tech support person. (That request has gone nowhere.) I have been patient and waited for a debug server to actually have some extra logging to diagnose the issue. (That has gone nowhere.) I have asked for my sales rep to help. (That has gone nowhere.) As a last resort, I have appealed to the community in the hopes
Re: AW: Who's in charge of support at BMC? (U)
However, I would submit to you that eve Hmmm... You may have a point. However, I would submit to you that even the quintessential Pointy-Haired Boss (or simian decider) can understand that something is wrong when his Remedy administrator tells him that they can't upgrade the server because BMC support can't seem to cut a license in a timely manner. --Tim - Original Message From: Christian Janovic [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, March 15, 2007 1:02:01 PM Subject: [ARSLIST] AW: Who's in charge of support at BMC? (U) Well, I think you mix things up... BMC right now sells C-Level-Out-Of-The-Box-Tools. I.e. that they address deciders and not those guys that have something irrelevant as support problems - as YOU are. Then again choosing an airline is YOUR personal decision. Has anybody replaced BMC because of bad support? If not, they are right... -Ursprüngliche Nachricht- Von: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Im Auftrag von Tim Widowfield Gesendet: Donnerstag, 15. März 2007 17:28 An: arslist@ARSLIST.ORG Betreff: Re: Who's in charge of support at BMC? (U) The only thoughts I can add have to do with the irony of the whole thing. Can it really be that the company that sell the premier help desk application can't provide decent customer support? I mean, it just seems like yesterday that BMC/Remedy marketing was telling us how customer support should be thought of as a profit center. That is, you can retain customers and drive up new sales by treating people well and providing quality service. ... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Solaris Server Sizing Recommendations
We run ~350 concurrent users (peak, avg 250) on a SunFire v480 (4cpu/8gb); the box spikes to ~30% cpu periodically during peak user load, and 3-10% average cpu load. Things like flashboards (~80 variables with history and grouping) and eie put a load on the server at times, but response time is good. This box also acts as the mid-tier server (very light usage, maybe 20 concurrent users at peak) and the db is on a separate host (Sunfire v880). We are not using the 7.x apps, which I believe will introduce a different scenario. Things like the CMDB can probably put a heavy load when classmanager operations are performed. Axton Grams On 3/15/07, Kyle Whitley [EMAIL PROTECTED] wrote: Anyone have and server sizing recommendations for a Solaris environment for a small to medium implementation or ARS 7.x and ITSM 7. The sizing docs I got from BMC support only show one Solaris config that is for a large implementation, (much larger than what I am interested in)? -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
AW: AW: Who's in charge of support at BMC? (U)
Tim, I am being cynical out of despair... As many participants in this thread show a lack of understanding I recommend Joel Spolsky excellent AND insightful article: http://www.joelonsoftware.com/articles/customerservice.html Ok, that's a small, owner-run, bootstrapping software company. Still a lot of thruth there... -Ursprüngliche Nachricht- Von: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Im Auftrag von Tim Widowfield Gesendet: Donnerstag, 15. März 2007 18:28 An: arslist@ARSLIST.ORG Betreff: Re: AW: Who's in charge of support at BMC? (U) However, I would submit to you that eve Hmmm... You may have a point. However, I would submit to you that even the quintessential Pointy-Haired Boss (or simian decider) can understand that something is wrong when his Remedy administrator tells him that they can't upgrade the server because BMC support can't seem to cut a license in a timely manner. --Tim - Original Message From: Christian Janovic [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, March 15, 2007 1:02:01 PM Subject: [ARSLIST] AW: Who's in charge of support at BMC? (U) Well, I think you mix things up... BMC right now sells C-Level-Out-Of-The-Box-Tools. I.e. that they address deciders and not those guys that have something irrelevant as support problems - as YOU are. Then again choosing an airline is YOUR personal decision. Has anybody replaced BMC because of bad support? If not, they are right... -Ursprüngliche Nachricht- Von: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Im Auftrag von Tim Widowfield Gesendet: Donnerstag, 15. März 2007 17:28 An: arslist@ARSLIST.ORG Betreff: Re: Who's in charge of support at BMC? (U) The only thoughts I can add have to do with the irony of the whole thing. Can it really be that the company that sell the premier help desk application can't provide decent customer support? I mean, it just seems like yesterday that BMC/Remedy marketing was telling us how customer support should be thought of as a profit center. That is, you can retain customers and drive up new sales by treating people well and providing quality service. ... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Who's in charge of support at BMC? (U)
I seem to recall, two years ago when the RUG (yes it was still the RUG back then) was in San Jose, that at one meeting with BMC brass there were a large number of complaints about user support. I remember that they seemed surprised and that they promised they would look into the issues and complaints. Sadly it seems that instead of improving, things have only gotten worse. I seriously hope that BMC takes note of the complaints from the ARS list and takes another look at their current support policies before its too late. Shawn Rosenberry RSP On 3/15/07, Rick Cook [EMAIL PROTECTED] wrote: I bet if I took a show of hands as to who was happy with Remedy engineering and support right now, it would be a small minority - no surprise there. Would it also be a minority of those who could say their BMC sales rep is either unknown to them or ineffective in serving them? Houston - YOU have a problem. For details, see your closest mirror. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tim Widowfield Sent: Thursday, March 15, 2007 9:28 AM To: arslist@ARSLIST.ORG Subject: Re: Who's in charge of support at BMC? (U) The only thoughts I can add have to do with the irony of the whole thing. Can it really be that the company that sell the premier help desk application can't provide decent customer support? I mean, it just seems like yesterday that BMC/Remedy marketing was telling us how customer support should be thought of as a profit center. That is, you can retain customers and drive up new sales by treating people well and providing quality service. From my own experience, I actually think that's true. Last summer I spent over two hours on the phone with a certain airline, just trying to change a flight. I have nothing against anyone who happens to live and work in Bangalore. However, it appears the call-takers for this airline aren't empowered to do *anything* on their own. Let me talk to my supervisor is their mantra. (At BMC it's: Send me your log files.) The likelihood that I will ever choose to use that airline again is now extremely low. On the other hand, every time I've called DirecTV I'm astonished at how good their customer service is. They actually know how their products work, and they have the patience to walk customers through time-consuming tasks like rebooting an HD receiver/recorder. Would I ever switch to Dish Network or digital cable? Are you crazy? I hope the current support debacle at BMC will be rectified soon. However, I've seen this scenario played out before. Organizations get fixated on the idea that saving money is the same as making money. It isn't. It's a delusion that accompanies the death spiral. First they start cutting costs by firing all their competent employees. Next they sell off all their profitable assets, just to keep the bottom line from looking anemic. In the end, there's nothing left but the name and the dim memory of what used to be. Will the last one out of the building please turn out the lights? --Tim - Original Message From: Joran, Peter P, CTR, OSD-CIO [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, March 15, 2007 10:38:38 AM Subject: Re: [ARSLIST] Who's in charge of support at BMC? (U) UNCLASSIFIED This has been going on long enough. There seems to be a lack of planning and stakeholder analysis. Perhaps the time is right for a signed petition listing the issues, demanding change and requiring that BMC address the problems at RUG. What a painful post. It's right there with the parental saying 'This hurts me more than it hurts you.' Any thoughts? Pete -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Thursday, March 15, 2007 8:23 AM To: arslist@ARSLIST.ORG Subject: Re: Who's in charge of support at BMC? Bing, I appreciate the offer for special assistance. ( You will likely not be surprised to know that you are actually not the first member of this community to offer such help. Have I mentioned lately that this is the best group of co-workers that I have ever had the pleasure of working with? ) However the details of the technical issue are, at this point, not really the more important issue. I think the BMC support process is broke and their customers have little to no apparent way to actually receive any functional resolution to their problems. On this technical issue: I have been patient and sent in the same set of useless log files, multiple times, at the request of Tech support. I have answered the same set of useless questions, multiple times, at the request of Tech support. I have asked to have the issue transferred to another Tech support person. (That request has gone nowhere.) I have been patient and waited for a debug server to actually have some extra logging to diagnose the issue. (That has gone nowhere.) I have asked
Sr Remedy Contractor Needed in Cincinnati, Ohio
Listers I am looking for a Sr. Remedy Developer for a 2-3 month engagement onsite in Cincinnati, Ohio. Most development work is related to developing collector forms to feed into the Change module. The platform is ARS 6.3, ITSM 6 and CMDB 1.1 on Windows servers with an Oracle database. If you are interested, please send resumes, salary requirements and availability to [EMAIL PROTECTED] Thanks Brian Woods Fifth Third Bank This e-mail transmission contains information that is confidential and may be privileged. It is intended only for the addressee(s) named above. If you receive this e-mail in error, please do not read, copy or disseminate it in any manner. If you are not the intended recipient, any disclosure, copying, distribution or use of the contents of this information is prohibited. Please reply to the message immediately by informing the sender that the message was misdirected. After replying, please erase it from your computer system. Your assistance in correcting this error is appreciated. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Who's in charge of support at BMC? (U)
Well, I hope you're in the majority, Peter. I do hear some that aren't as lucky as you, but was really trying to get an idea of whether it was an isolated problem or an(other) common one. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joran, Peter P, CTR, OSD-CIO Sent: Thursday, March 15, 2007 10:24 AM To: arslist@ARSLIST.ORG Subject: Re: Who's in charge of support at BMC? (U) FOR OFFICIAL USE ONLY I agree. My sales reps and sales engineers have been and remain tops. Today that's Tom Beckett and David Quinn. Thanks fellas!! Pete -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rob Dudley Sent: Thursday, March 15, 2007 1:06 PM To: arslist@ARSLIST.ORG Subject: Re: Who's in charge of support at BMC? (U) ** For the record - Our sales rep is the best I've dealt with thus far. As for support... well, they never seem to be able to fix my issues - this could be caused by the fact that when I have to contact support, I've exhausted every avenue prior to contacting them and I wind up fixing the issues myself and then telling them how I did it. Only my 2 cents... Rob On 3/15/07, Rick Cook [EMAIL PROTECTED] wrote: I bet if I took a show of hands as to who was happy with Remedy engineering and support right now, it would be a small minority - no surprise there. Would it also be a minority of those who could say their BMC sales rep is either unknown to them or ineffective in serving them? Houston - YOU have a problem. For details, see your closest mirror. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tim Widowfield Sent: Thursday, March 15, 2007 9:28 AM To: arslist@ARSLIST.ORG Subject: Re: Who's in charge of support at BMC? (U) The only thoughts I can add have to do with the irony of the whole thing. Can it really be that the company that sell the premier help desk application can't provide decent customer support? I mean, it just seems like yesterday that BMC/Remedy marketing was telling us how customer support should be thought of as a profit center. That is, you can retain customers and drive up new sales by treating people well and providing quality service. From my own experience, I actually think that's true. Last summer I spent over two hours on the phone with a certain airline, just trying to change a flight. I have nothing against anyone who happens to live and work in Bangalore. However, it appears the call-takers for this airline aren't empowered to do *anything* on their own. Let me talk to my supervisor is their mantra. (At BMC it's: Send me your log files.) The likelihood that I will ever choose to use that airline again is now extremely low. On the other hand, every time I've called DirecTV I'm astonished at how good their customer service is. They actually know how their products work, and they have the patience to walk customers through time-consuming tasks like rebooting an HD receiver/recorder. Would I ever switch to Dish Network or digital cable? Are you crazy? I hope the current support debacle at BMC will be rectified soon. However, I've seen this scenario played out before. Organizations get fixated on the idea that saving money is the same as making money. It isn't. It's a delusion that accompanies the death spiral. First they start cutting costs by firing all their competent employees. Next they sell off all their profitable assets, just to keep the bottom line from looking anemic. In the end, there's nothing left but the name and the dim memory of what used to be. Will the last one out of the building please turn out the lights? --Tim - Original Message From: Joran, Peter P, CTR, OSD-CIO [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, March 15, 2007 10:38:38 AM Subject: Re: [ARSLIST] Who's in charge of support at BMC? (U) UNCLASSIFIED This has been going on long enough. There seems to be a lack of planning and stakeholder analysis. Perhaps the time is right for a signed petition listing the issues, demanding change and requiring that BMC address the problems at RUG. What a painful post. It's right there with the parental saying 'This hurts me more than it hurts you.' Any thoughts? Pete
Re: Who's in charge of support at BMC? (U)
If you can afford it, then I'm sure its greatbut quality should never depend on contract level! Chris Everone, I know that my support experiences are not the norm at BMC. I know that we all pay large amounts in maintenance and support and then a premium for Enterprise support. I also know that using the normal support channels can be non-productive and frustrating. All this being said, If your company can afford it, I would highly recommend Enterprise Support. Not only do you get a single contact for all of you support issues 24x7, but you get their cell and home numbers. You get quick access to the engineering and resolution teams. You get weekly status calls and routine health checks. You even get 7 on site visits per year and your Remedy Support person gets money to build a mock up of your environment. Since purchasing Enterprise Support, I can honestly say that I have never had a better support relationship or experience. Kelly Gatewood ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Who's in charge of support at BMC? (U)
I, too, have had mostly good experience with support of the past few years. However, I have to admit that by the time my customers, BMC support, and I are all on the same phone call together, we're talking to veteran analysts and engineers. I'm just relaying what other people keep telling me. That is, if you have a general application problem or licensing issue, support just ain't what it used to be. --Tim - Original Message From: Jason Miller [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, March 15, 2007 1:26:57 PM Subject: Re: [ARSLIST] Who's in charge of support at BMC? (U) Some good points Tim. Especially regarding a HD application provider not being able to provide customer support. A company that is pushing IT Service Management as a product apparently doesn't have any ITSM internally? I must admit that I have only talked to support a time or two in recent history. My last contact regarding a technical issue in November was just what I would expect from top notch support. I must be a lucky boy? Does anybody on the list use other BMC products (we are just implementing ID Management but haven't call support for it yet)? Is support consistent for other their products? Maybe the Remedy product line just is not as important (as big a revenue generator) as their other products? Is the Remedy community seeing a lack of interest in Remedy or a BMC support issue as a whole? Jason -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tim Widowfield Sent: Thursday, March 15, 2007 9:28 AM To: arslist@ARSLIST.ORG Subject: Re: Who's in charge of support at BMC? (U) The only thoughts I can add have to do with the irony of the whole thing. Can it really be that the company that sell the premier help desk application can't provide decent customer support? I mean, it just seems like yesterday that BMC/Remedy marketing was telling us how customer support should be thought of as a profit center. That is, you can retain customers and drive up new sales by treating people well and providing quality service. From my own experience, I actually think that's true. Last summer I spent over two hours on the phone with a certain airline, just trying to change a flight. I have nothing against anyone who happens to live and work in Bangalore. However, it appears the call-takers for this airline aren't empowered to do *anything* on their own. Let me talk to my supervisor is their mantra. (At BMC it's: Send me your log files.) The likelihood that I will ever choose to use that airline again is now extremely low. On the other hand, every time I've called DirecTV I'm astonished at how good their customer service is. They actually know how their products work, and they have the patience to walk customers through time-consuming tasks like rebooting an HD receiver/recorder. Would I ever switch to Dish Network or digital cable? Are you crazy? I hope the current support debacle at BMC will be rectified soon. However, I've seen this scenario played out before. Organizations get fixated on the idea that saving money is the same as making money. It isn't. It's a delusion that accompanies the death spiral. First they start cutting costs by firing all their competent employees. Next they sell off all their profitable assets, just to keep the bottom line from looking anemic. In the end, there's nothing left but the name and the dim memory of what used to be. Will the last one out of the building please turn out the lights? --Tim - Original Message From: Joran, Peter P, CTR, OSD-CIO [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, March 15, 2007 10:38:38 AM Subject: Re: [ARSLIST] Who's in charge of support at BMC? (U) UNCLASSIFIED This has been going on long enough. There seems to be a lack of planning and stakeholder analysis. Perhaps the time is right for a signed petition listing the issues, demanding change and requiring that BMC address the problems at RUG. What a painful post. It's right there with the parental saying 'This hurts me more than it hurts you.' Any thoughts? Pete -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Thursday, March 15, 2007 8:23 AM To: arslist@ARSLIST.ORG Subject: Re: Who's in charge of support at BMC? Bing, I appreciate the offer for special assistance. ( You will likely not be surprised to know that you are actually not the first member of this community to offer such help. Have I mentioned lately that this is the best group of co-workers that I have ever had the pleasure of working with? ) However the details of the technical issue are, at this point, not really the more important issue. I think the BMC support process is broke and their customers have little to no apparent way to actually receive any functional resolution to their problems. On this
Re: Help with search menu
Niklas, I've done this in the past with a Menu Form. I created 6 character fields for a 5-deep menu. Fields 1 - 5 are the labels field 6 is the value. There is *always* a value in the Label 1 and Value. To make submenus enter text in Labels 2 through 5. Your menu is a Search type with the Menu Form name in the Form Name selection box. Then so you must put the 5 label fields in the Label Fields section and the value field in the Value field section. That's pretty much it, unless you want to get data driven and use the same menu form for all of your menus Then you need a field to hold the Field Name to which you attach a menu. then the qualification would read 'MenuName00101' LIKE $FIELDNAME$ This finds all of the records in your Menu form where you put the Field name that has the menu attached. The Menu Form has MenuName00101 which holds the names of your fields that have menus. MenuLabel00101\ MenuLabel00102 \ MenuLabel00103 These hold your Menu Levels MenuLabel00104 / MenuLabel00105/ MenuValue01001 This holds the Menu value. I hope this makes sense. John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Niklas Asplund Sent: Thursday, March 15, 2007 9:26 AM To: arslist@ARSLIST.ORG Subject: Re: Help with search menu ** A tiered menu might be the word I'm looking for... Adding some images to clarify my problem. I want my search menu to look like my character menu in the example. // Niklas On 15/03/07, Opela, Gary L Contr OC-ALC/ITMA [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] wrote: ** Niklas, are you just trying to do a standard tiered menu? Hardware Dell Power Edge HP GX640 GX650 Software Microsoft Office Outlook Word Power Point Adobe Acrobat Photo Something Is this what you're needing to create, but in a search menu? From: Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] On Behalf Of Niklas Asplund Sent: Thursday, March 15, 2007 4:51 AM To: arslist@ARSLIST.ORG Subject: Help with search menu ** Hi All I am trying to create a search menu that has both menu Items and submenu's in it. Like this Sub Menu Sub Item 1 Sub Item 2 Root Item 1 Root Item 2 I am able to do it in a character menu, but not i a search menu. I thought I would just leave the field where I have the Sub Menu name as NULL, and that would make those items appear in the Root of the menu, but I keep getting a blank sub menu instead... Like this Sub Menu Sub Item 1 Sub Item 2 Root Item 1 Root Item 2 Any tips on how to do it?? Or is it even possible?? Thanks for your help. // Niklas Asplund __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: 2003 Server SP2 - ARS
I just installed today on my development server this morning. Everything I've tested so far has shown no problems. My Remedy environment is: Oracle 9.2.0.8 ARS 6.0.3 patch 21 HD 5.6 AM 5.6 I don't, however, have midtier or email on my development box yet as I just rebuilt it last week and haven't installed those pieces yet. Kelly G. Hundley Systems Administrator Information Systems Wake Forest University From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi Sent: Thursday, March 15, 2007 12:22 PM To: arslist@ARSLIST.ORG Subject: 2003 Server SP2 - ARS ** Anyone tested this yet ? -- Patrick Zandi __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are attachment: image002.jpg
Re: Diary Field wierdness
I see the same issue with WUT 7.0.01 patch 001 against our 6.0.1 patch 1351 server (Solaris 9, Oracle 9iR2). I entered a ticket with Remedy support just now, and referenced Ian's case. The only thing I'll add is that choosing Edit - Clear All (Ctl + E) does clear the old diary entry. That might be undesirable, though, since that erases default field values - David Durling Enterprise IT Services University of Georgia Date: Thu, 8 Mar 2007 10:06:18 + Reply-To: arslist@ARSLIST.ORG Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG From: Ian Trimnell [EMAIL PROTECTED] Organization: The Open University Subject: Re: Diary Field wierdness In-Reply-To: [EMAIL PROTECTED] Content-Type: multipart/alternative; Ron Legters wrote: ** Listers - I've got an issue here that I'm not seeing in the KB's or Issues log on BMC Support, so I thought I'd see if anyone else has seen this. I've got a case with BMC Support, too. We're running HelpDesk 6.0 on ARS 7.0.1 on Windows machines. When my users upgraded their User Tools to 7.0.1 patch 1, When they save a 'New' case, and a new, blank HD Case window opens, the new window has copied the last entry from the worklog of the previous case. They can't erase it, either. They can highlight it, and press delete and it appears to go away, but when they open it again, it's still there. It doesn't appear to stay in the new case once it's saved, though. I have one HD analyst who hasn't upgraded from 7.0.0 patch 2, and this isn't happening to him. Any ideas? Thanks, Ron Legters Ron, We have experienced this problem as well. Our site is purely custom build and still running on a 6.0.1 server. Our users who installed the 7.0.1 WUT (and also those who installed patch 1) have found that, upon submitting a ticket, the contents of the diary field (equivalent to your worklog) stays there in the diary field. Deleting it and writing over appears to not work as if they open up the diary field the old diary contents are still there. The new contents are, however, saved with the new ticket. This sound exactly the same as if happening on your site. I would suggest two courses of action: 1. Submit a ticket to BMC (or your partner) and cross reference it with ticket ISS03078412. 2. Revert to the 7.0.0 User Tool (any patch level will do) and this particular problem will cease. We are currently in the process of upgrading our system to 7.0.1 and I have now experienced this problem with the development server and the 7.0.1 User tool. Needless to say both BMC and our partner are currently scratching their heads over this one and are claiming to not to be able to replicate this. Hope this all helps, Ian Ian Trimnell, AR System Lead Developer (amongst other jobs), Specialist Support Information Team, Academic Administrative Computing Service Open University, MILTON KEYNES, UK Phone: 01908 653741 web: http://www.open.ac.uk/ -- David Durling 706-542-0223 Enterprise IT Services [EMAIL PROTECTED] University of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Who's in charge of support at BMC? ((one more)
And, I just received this line from a BMC tech rep concerning an open issue: snip Are we able to Close this ticket (the ticket status will not affect the bug in any way) with the bug attached to it? /snip This message only mentioned recording a known bug, and contained no other suggestions on fixing the broken non-functionality. The interchanges on this issue are only the latest installment in BMC communications, numerous issues involved, which follow a pattern all too familiar to other listers. I am now reluctantly convinced that a significant part of the BMC user support environment is only concerned with the paperwork mill of closing tickets--the substantive solution development for issues is secondary. My engineering background finds the latter situation totally unacceptable. I am remembering that some individuals at BMC are shining stars and solid contributors--and have been helpful to this customer. BTW--the 'bug' mentioned in the snip above is relatively minor--but a bug nonetheless, one that renders certain reports unusable in their present form. Further, the malfunction should be relatively easy to isolate and correct in a well-architected product suite--and I would not insult a customer by suggesting that the 'reports can be accepted as-is, then reformatted to suit'. This 'feature' contributes to the nondeployability of ITSM7 to our user community in its current form. Don W. McClure, P.E. Systems Engineer University of North Texas [EMAIL PROTECTED] 940.565.3287 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Who's in charge of support at BMC? THIS WORKED FOR ME!
I too, am greatly disappointed with the level of support BMC provides: Remedy Corp really spoiled us. I have, however, found someone there who actually can do something about it. The manager of Customer Support is a gentleman named WADE (last name withheld to protect his family and allow him to take a break from work). In order to get his attention, prefix the SUBJECT of your email with his name. for example, the subject of this email ( if sent to [EMAIL PROTECTED] ) WOULD be WADE: RE: Who's in charge of support at BMC? THIS WORKED FOR ME! Anyone receiving an email at [EMAIL PROTECTED] knows to forward a message prefixed with WADE directly to him. Wade is a good guy trying to cope with a bad situation, so be nice to him. (and don't tell him where you learned this trick) Joel ___ Joel D. Sender Director of Western Operations QMX SUPPORT SERVICES, INC. [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Chris Williams Sent: Thursday, March 15, 2007 11:04 AM To: arslist@ARSLIST.ORG Subject: Re: Who's in charge of support at BMC? (U) If you can afford it, then I'm sure its greatbut quality should never depend on contract level! Chris Everone, I know that my support experiences are not the norm at BMC. I know that we all pay large amounts in maintenance and support and then a premium for Enterprise support. I also know that using the normal support channels can be non-productive and frustrating. All this being said, If your company can afford it, I would highly recommend Enterprise Support. Not only do you get a single contact for all of you support issues 24x7, but you get their cell and home numbers. You get quick access to the engineering and resolution teams. You get weekly status calls and routine health checks. You even get 7 on site visits per year and your Remedy Support person gets money to build a mock up of your environment. Since purchasing Enterprise Support, I can honestly say that I have never had a better support relationship or experience. Kelly Gatewood ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Who's in charge of support at BMC? (U)
We used to have problems with sales reps several years ago during and shortly after the Peregrine/BMC transition, but our current and previous account representatives have been absolutely outstanding. We are currently assigned to Rick Finkle, and were previously with Lance Haile. Both have helped us resolve outstanding issues that we had with licensing and purchasing new products/licenses. As for the Remedy Support, I have to say that send me the log (or DEF) files has been the mantra ever since I began working with support nearly 7 years ago. There is a limited amount they can fix without knowing what else is going on in the background. That's like calling a mechanic, telling him your car is constantly overheating, and expecting the guy to fix the problem over the phone. At some point, he will need to physically look inside the engine, which is what logs and DEF files are to Remedy Support. I have had my share of support calls with the technician who insists on going through the script on a dozen things I have already checked. Playing devil's advocate though, the Remedy Support staff have no idea who I or any other caller actually is. They don't know whether we are senior Remedy Developers who can design forms and workflow in our sleep, or some schmuck on the Help Desk who was given the manuals 10 minutes ago and told Read this, and have our new Help Desk system ready for implementation in two weeks. We may know some of the more senior techs who also know us, but they are not the front-line support people taking all of the calls that come in everyday. If you have a problem with Remedy Support, I highly recommend you call up their support line and ask to speak with a manager. If they don't help you or seem indifferent, then go to that person's manager. Eventually, you are either going to get the help you are looking for, or be talking to CEO Robert Beauchamp himself. Good luck, -James - Original Message From: Rick Cook [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, March 15, 2007 12:55:42 PM Subject: Re: [ARSLIST] Who's in charge of support at BMC? (U) I bet if I took a show of hands as to who was happy with Remedy engineering and support right now, it would be a small minority - no surprise there. Would it also be a minority of those who could say their BMC sales rep is either unknown to them or ineffective in serving them? Houston - YOU have a problem. For details, see your closest mirror. Rick TV dinner still cooling? Check out Tonight's Picks on Yahoo! TV. http://tv.yahoo.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Overriding Mid-Tier Login
Is there anyone out there that has information or instructions on how to override or skip the login process in the mid-tier. Running version 6.3 patch 21. Thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: 2003 Server SP2 - ARS
Awesome What about mid-tier and IIS / newatlanta.. that is what I am wondering.. now On 3/15/07, Hundley, Kelly G. [EMAIL PROTECTED] wrote: ** I just installed today on my development server this morning. Everything I've tested so far has shown no problems. My Remedy environment is: Oracle 9.2.0.8 ARS 6.0.3 patch 21 HD 5.6 AM 5.6 I don't, however, have midtier or email on my development box yet as I just rebuilt it last week and haven't installed those pieces yet. Kelly G. Hundley Systems Administrator Information Systems Wake Forest University -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *patrick zandi *Sent:* Thursday, March 15, 2007 12:22 PM *To:* arslist@ARSLIST.ORG *Subject:* 2003 Server SP2 - ARS ** Anyone tested this yet ? -- Patrick Zandi __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are attachment: image002.jpg
Re: Monitoring Remedy Servers and Services
We just switched over to Nagios as well. I don't have it logging in and out of the Midtier but I just have it hit the login page. If it is down, it pages. Kelly G. Hundley Systems Administrator Information Systems Wake Forest University -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kyle Whitley Sent: Thursday, March 15, 2007 9:05 AM To: arslist@ARSLIST.ORG Subject: Re: Monitoring Remedy Servers and Services Chris, we actually use Nagios as well, if you don't mind could you send me the script off line. Everyone thanks for all the suggestions. Kyle Perkins, Chris wrote: We use Nagios to perform Solaris service checks (ping, Disk Space, Work Load, etc) and I wrote a plugin for Nagios, a shell script that uses cURL to log in and out of the Midtier. I'd be happy to share it if there is a call for it. Christopher Perkins Assoc. Systems Engineer Infrastructure Operations Millennium Pharmaceuticals, Inc. 40 Landsdowne St Cambridge, MA 02139 617.444.1662 www.millennium.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kyle Whitley Sent: Wednesday, March 14, 2007 4:21 PM To: arslist@ARSLIST.ORG Subject: Monitoring Remedy Servers and Services Just wondering what everyone monitors for Remedy servers and services to determine if everything is up and running correctly. Also what services are you looking at to determine up time, such as arserverd. I think we should monitor the ARS, Midtier, and Email Engine, how does that translate into processes? Solaris Oracle ARS 6.3 and 7.x ITSM 6 -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are This e-mail, including any attachments, is a confidential business communication, and may contain information that is confidential, proprietary and/or privileged. This e-mail is intended only for the individual(s) to whom it is addressed, and may not be saved, copied, printed, disclosed or used by anyone else. If you are not the(an) intended recipient, please immediately delete this e-mail from your computer system and notify the sender. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are attachment: image001.jpg
OT:Ex-Peregrine CEO pleads guilty in accounting scandal
http://www.signonsandiego.com/news/business/20070313-1257-bn13plea.html Regards.Gidd ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Additional information about DST event and how it affects AR System
Hi Thomas, http://support.microsoft.com/kb/228930 describes a utility called InUse.exe. It allows for the replacement of any locked file during the next reboot. Eric Cleereman -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Thomas Bean Sent: Wednesday, March 14, 2007 5:40 PM To: arslist@ARSLIST.ORG Subject: Re: Additional information about DST event and how it affects AR System Has anyone else had difficulties applying the DST hotfix to the Visual C++ C-Runtime libraries (msvcp71.dll and msvcr71.dll)? I obtained the DLLs from BMC Support, and have shut down almost every process and service running on my Windows 2003 AR Server (7.0.01 Patch 001). Every time I attempt to copy the new files into C:\WINDOWS\System32, I get an error that the files are in use and cannot be overwritten. Any ideas how to get around this? If the DLLs are somehow loaded into memory by the OS itself, then how can this hotfix be applied??? --Thomas - Original Message - From: Easter, David [EMAIL PROTECTED] Newsgroups: gmane.comp.crm.arsystem.general To: arslist@ARSLIST.ORG Sent: Monday, March 12, 2007 15:36 Subject: Re: Additional information about DST event and how it affects AR System Is there some sort of key phrase to mention to support Um - no, not specifically. Were it me, I suppose I'd refer to the paragraph in the technical bulletin found at: http://www.bmc.com/supportu/documents/87/89/68789/68789.pdf Customers requiring the corrected Visual C++ C-Runtime libraries prior to the release of AR System Patch 002 can contact support and obtain a hotfix for these libraries. Only the Visual C++ C-Runtime libraries will be included in the hotfix. and say you are looking for the DLL's mentioned in the bulletin. Support should have the two DLL's zipped, and the zip file is small enough that it could be E-mailed. The libraries are msvcp71.dll and msvcr71.dll. Once you have the DLL's, the instructions for installing them are: 1. Unzip the zip file contents to the C:\Windows\System32 folder or to the System32 folder where the Windows OS is installed. (Sometimes the Windows OS is installed into a folder other than C:\Windows). 2. Restart the machine. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ryan Kountz Sent: Friday, March 09, 2007 10:32 AM To: arslist@ARSLIST.ORG Subject: Re: Additional information about DST event and how it affects AR System David, Is there some sort of key phrase to mention to support that would help us actually obtain the hotfix mentioned above? We're running 7.0.1 patch 001, and are really eager to test a fix for historical dates -- but the person on my team assigned to track down this hotfix (the CRT dlls) has been unable to obtain them from support. Any help would be most appreciated. Thanks much, -ryan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Overriding Mid-Tier Login
On 3/15/07, Ashley Henderson [EMAIL PROTECTED] wrote: ** Is there anyone out there that has information or instructions on how to override or skip the login process in the mid-tier. Running version 6.3patch 21. Thanks __20060125___This posting was submitted with HTML in it___ You can specify the username and pw in the url. like this:http://* mid_tier_server*/arsys/servlet/ViewFormServlet?form=*form_name*server=* server_name*username=*user_namehttp://mid_tier_server/arsys/servlet/ViewFormServlet?form=form_nameserver=server_nameusername=user_name *pwd=password This info is in the BasicGuide630.pdf. The section starts on page 445 .ron ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Who's in charge of support at BMC? (U)
The following is strictly my opinion and they do not reflect the feelings of my employer Well, Norm, my process is a little different than yours :) - you Google or turn to ARSList for help. - After tons of research, you realize you can't possibly solve the problem yourself and reluctantly turn to Remedy for help. - User submits a request for help. - User gets a canned we got your request for help message. - A day or two later a support tech emails you for copies of the log files. - They sit on your ticket. here is where I'm at now. - A day or two later a support tech asks you to apply a patch that addresses bugs totally unrelated to your issue. - A Remedy support agent contacts you and asks you how you solved the problem. - You delete the automated customer satisfaction survey email because nothing happens. I would prefer your scenario over mine, because at least you got your problem fixed. As long as remedy has the corner in this niche market, they have no reason to spend more money on support. I mean, I wonder how many accounts they've really lost? I doubt they've lost very many. It's a sad fact that they give this level of support just because they can. You can't treat your prize flower like a dandelion and expect it to win any shows. I think I'll make this my new saying. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CG/SCWOE Sent: Thursday, March 15, 2007 2:28 PM To: arslist@ARSLIST.ORG Subject: Re: Who's in charge of support at BMC? (U) Yes, I have to agree there. I don't open many support requests--maybe three or four a year--but the last ones I submitted I experienced pretty much exactly what you describe. Pretty much Remedy support--from my experience--goes something like this: - User submits a request for help. - User gets a canned we got your request for help message. - A day or two later a support tech emails you for copies of the log files. - A day or two later a support tech asks you to apply a patch that addresses bugs totally unrelated to your issue. - They sit on your ticket. - Meanwhile you Google or turn to ARSList for help. - After tons of research, you solve the problem yourself. - A Remedy support agent contacts you and asks you how you solved the problem. - You fill out the automated customer satisfaction survey and nothing happens. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Who's in charge of support at BMC? (U)
Ive had many occasions where I had an issue and I submitted the issue to BMC and ARSList at the same time. BMC would send a basic response with very little insight and typically they will suggest patching the server since that patch might include some fixes that might fix your problem. Unless it includes a SW bug that is addressed by the patch that resembles your issue, my experience has been that the patch accomplishes nothing. Most of my issues sent to BMC and ARSList have ended up with better advice and help from ARSList vs BMC. We pay thousands of dollars every year for BMC with worse support than a distribution list that provides great advice and responses for no chargeGo figure. And to top if off, BMC could care less that you found the solution without their help. They look to close your ticket as soon as possible to get you off their backs rather than assure their supported customers are satisfied with the assistance and help provided. Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CG/SCWOE Sent: Thursday, March 15, 2007 3:28 PM To: arslist@ARSLIST.ORG Subject: Re: Who's in charge of support at BMC? (U) Yes, I have to agree there. I don't open many support requests--maybe three or four a year--but the last ones I submitted I experienced pretty much exactly what you describe. Pretty much Remedy support--from my experience--goes something like this: - User submits a request for help. - User gets a canned we got your request for help message. - A day or two later a support tech emails you for copies of the log files. - A day or two later a support tech asks you to apply a patch that addresses bugs totally unrelated to your issue. - They sit on your ticket. - Meanwhile you Google or turn to ARSList for help. - After tons of research, you solve the problem yourself. - A Remedy support agent contacts you and asks you how you solved the problem. - You fill out the automated customer satisfaction survey and nothing happens. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr OC-ALC/ITMA Sent: Thursday, March 15, 2007 2:06 PM To: arslist@ARSLIST.ORG Subject: Re: Who's in charge of support at BMC? (U) The following is strictly my opinion and they do not reflect the feelings of my employer Okay, I agree that the top level support is great and all, but they should at least hold to their level of support for which we're paying. Example: I opened a ticket with Remedy on Tuesday Morning at 9:37 AM regarding some database connectivity issues I've been having (See thread entitled MS SQL Linked Server error for full information). They did not respond until the next day. I got to work on Wednesday at 7:00 and there was an email from them asking for, guess what, log files. Note that in my original emails, I had pasted the errors I was seeing, so they would not have anything to find in the log files. Additionally, in my original email, I had stated that this was affecting my entire user base. So, I sent them the files at 7:37AM on Wednesday. I wait all day, nothing.. I get to work this morning, and still nothing! I emailed them back and said their response time was not acceptable and asked that they elevate the priority of the ticket. That was at 7:47 AM this morning. They still have yet to respond. So, now I'm 4 days into the issue, and it's 2.5 days since I opened the ticket, and where am I? My users still cannot use a core functionality of their application! Now, granted, the issue may or may not be with remedy, but remedy is the only thing that is being affected. I can use all of the functionality directly within SQL Server Enterprise Manager and Query tool, but only remedy is experiencing issues. I pay for support, I expect to get support, not a generic canned response asking me for data which I've already provided just so they can put me on the ignore list! David, I hope you read this and take it to heart. You have a large customer base that is not happy. I hope you guys realize that due to your less than acceptable level of support, you are going to lose customers. There are other products out there that, while they may not be as good as remedy, have good enough support to make it worth it! Remedy, although it is great, is of no use to me if I cannot get it to work! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist
Re: Ex-Peregrine CEO pleads guilty in accounting scandal
Have those of us that owned stock received all the disbursements we are going to be receiving??? It has not been an easy thing to keep up with... From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gidd Calden Sent: Thursday, March 15, 2007 2:37 PM To: arslist@ARSLIST.ORG Subject: OT:Ex-Peregrine CEO pleads guilty in accounting scandal ** http://www.signonsandiego.com/news/business/20070313-1257-bn13plea.html Regards...Gidd __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
export of CTI's in 7?
Can somebody who has 7 installed send me the OTB (or close to) CTI's for operational and product categorization? Thanks for your help... Jack ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Companies in ITSM 7.0 - Multiple Companies, same site
I am setting up our dev server with 7.0. I am defining the companies that we support, and have run across an issue which does not make sense to me. We have multiple locations that house multiple companies. For instance, our New York office houses key people from various different companies. When I go to put in the same address, it complains about already having this Site. Yes, that is exactly what I want. Shouldn't it have the ability to see that the other Site is for another company. I would see why it would be an issue for the same company Anyone know how to get around it? For now, I am just appending the Company Initials to the end of the site name. Thanks Tom Luebbe The Nielsen Company [EMAIL PROTECTED] Tom Luebbe 813.366.2404 (w) 727.638.4428 (m) Remedy Administrator IT Infrastructure Shared Services Picture (Metafile) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ole0.bmp Description: Picture (Metafile)
Re: Companies in ITSM 7.0 - Multiple Companies, same site
Find emails with subject of ITSM 7 site problem - multi-tennancy They discuss it there too, but I don't think ever come to a resolution. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Luebbe, Tom Sent: Thursday, March 15, 2007 3:18 PM To: arslist@ARSLIST.ORG Subject: Companies in ITSM 7.0 - Multiple Companies, same site I am setting up our dev server with 7.0. I am defining the companies that we support, and have run across an issue which does not make sense to me. We have multiple locations that house multiple companies. For instance, our New York office houses key people from various different companies. When I go to put in the same address, it complains about already having this Site. Yes, that is exactly what I want. Shouldn't it have the ability to see that the other Site is for another company. I would see why it would be an issue for the same company Anyone know how to get around it? For now, I am just appending the Company Initials to the end of the site name. Thanks Tom Luebbe The Nielsen Company [EMAIL PROTECTED] Tom Luebbe 813.366.2404 (w) 727.638.4428 (m) Remedy Administrator IT Infrastructure Shared Services __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are attachment: image001.jpg
Re: Companies in ITSM 7.0 - Multiple Companies, same site
After you have created the new company go to the Custom Configuration tab, select Organizational Structures then select Sites and do a search of Sites. Find the Site you want and go to the Company Relationship tab. You can now add multiple companies to one site. -Original Message- From: [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thu, 15 Mar 2007 4:17 PM Subject: Companies in ITSM 7.0 - Multiple Companies, same site ** I am setting up our dev server with 7.0. I am defining the companies that we support, and have run across an issue which does not make sense to me. We have multiple locations that house multiple companies. For instance, our New York office houses key people from various different companies. When I go to put in the same address, it complains about already having this Site. Yes, that is exactly what I want. Shouldn't it have the ability to see that the other Site is for another company. I would see why it would be an issue for the same company Anyone know how to get around it? For now, I am just appending the Company Initials to the end of the site name. Thanks Tom Luebbe The Nielsen Company [EMAIL PROTECTED] Tom Luebbe 813.366.2404 (w) 727.638.4428 (m) Remedy Administrator IT Infrastructure Shared Services __20060125___This posting was submitted with HTML in it___ AOL now offers free email to everyone. Find out more about what's free from AOL at AOL.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Ex-Peregrine CEO pleads guilty in accounting scandal
I didn't trust him the first time I met him.. the little crook ! On 3/15/07, Sanford, Claire [EMAIL PROTECTED] wrote: ** Have those of us that owned stock received all the disbursements we are going to be receiving??? It has not been an easy thing to keep up with... -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Gidd Calden *Sent:* Thursday, March 15, 2007 2:37 PM *To:* arslist@ARSLIST.ORG *Subject:* OT:Ex-Peregrine CEO pleads guilty in accounting scandal ** *http://www.signonsandiego.com/news/business/20070313-1257-bn13plea.html* Regards…Gidd __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Ex-Peregrine CEO pleads guilty in accounting scandal
I think so, unless John Moores is forced to give up some of his $600M. Don't hold your breath on that. Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sanford, Claire Sent: Thursday, March 15, 2007 12:58 PM To: arslist@ARSLIST.ORG Subject: Re: Ex-Peregrine CEO pleads guilty in accounting scandal ** Have those of us that owned stock received all the disbursements we are going to be receiving??? It has not been an easy thing to keep up with... _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gidd Calden Sent: Thursday, March 15, 2007 2:37 PM To: arslist@ARSLIST.ORG Subject: OT:Ex-Peregrine CEO pleads guilty in accounting scandal ** http://www.signonsandiego.com/news/business/20070313-1257-bn13plea.html Regards.Gidd __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Companies in ITSM 7.0 - Multiple Companies, same site
Tom, Just follow the steps Roger mentioned in his reply. We've been able to relate multiple companies to a single Site using that method without any issues. Hope that helps, Mike Gould US House of Representatives On 3/15/07, Roger Justice [EMAIL PROTECTED] wrote: ** After you have created the new company go to the Custom Configuration tab, select Organizational Structures then select Sites and do a search of Sites. Find the Site you want and go to the Company Relationship tab. You can now add multiple companies to one site. -Original Message- From: [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thu, 15 Mar 2007 4:17 PM Subject: Companies in ITSM 7.0 - Multiple Companies, same site ** I am setting up our dev server with 7.0. I am defining the companies that we support, and have run across an issue which does not make sense to me. We have multiple locations that house multiple companies. For instance, our New York office houses key people from various different companies. When I go to put in the same address, it complains about already having this Site. Yes, that is exactly what I want. Shouldn't it have the ability to see that the other Site is for another company. I would see why it would be an issue for the same company Anyone know how to get around it? For now, I am just appending the Company Initials to the end of the site name. Thanks Tom Luebbe The Nielsen Company [EMAIL PROTECTED] [EMAIL PROTECTED] Tom Luebbe 813.366.2404 (w) 727.638.4428 (m) Remedy Administrator IT Infrastructure Shared Services [image: Picture (Metafile)] __20060125___This posting was submitted with HTML in it___ -- AOL now offers free email to everyone. Find out more about what's free from AOL at *AOL.com*http://pr.atwola.com/promoclk/1615326657x4311227241x4298082137/aol?redir=http://www.aol.com . __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
