Re: Full Time Remedy Developer - ATLANTA GA (Should be discussion of ITIL)

[Richard Baird]

Interesting discussion, but the thread title is a bit misleading...LOL

ITIL is more than a buzzword, but certainly isn't a silver bullet like the
vendors portray it. It is a set of "best practices", or since that phrase is
overused, perhaps a better way to describe it is as a set of "guiding
principles" by which you can manage IT. Think of it as the lighthouse that
guides you around the rocks, helping to make sure you think the whole
situation through without missing things. Just don't get caught thinking
that it is a detailed set of processes or that doing EVERYTHING exactly the
way ITIL says is the only way to make IT work in every environment...that is
a huge trap and money pit.

BTW, the full ITIL specs cover much more than just the Service and Support
parts covered in ITIL Foundation certification.

And it definitely is NOT a methodology. Methodology implies repeatability
and without good business process design and management, ITIL is like Six
Sigma. Great starting point, but not a solution. My beef with most of these
improvement tools is that they don't seem to address a standard, repeatable
way to design and maintain the business process itself (think of IT as just
another business within the business and you're learning...;), and that is
the real problem with managing IT. As long as IT Vendors ignore this and we
(IT Professionals) insist on making changes to technology on the fly and
constantly bending the rules (i.e. ignoring process), then all the
technology and process improvement tools in the world won't help reduce the
cost or increase the efficiency of IT. Management is just as much to blame
as they rarely go to bat to fix the big picture, preferring to spend huge
sums on quick fixes (that don't achieve objectives) and just as rarely swat
us on the head for bending rules.

What is needed in addition to these tools is something along the lines of
BAM! (Business Architecture Methodology) which came out of the old DEC (I
know the author and she's brilliant!!!). A repeatable method to build,
maintain and enforce business process. I'm biased toward BAM!, that being
the one I use, but there are others. The problem is it takes time and money
to make these kinds of changes. It's re-engineering and that term is not
popular in today's fix it fast world (but of course the benefits can be
staggering when executed properly and with management backing). Combined
rationally with things like ITIL, Six Sigma and appropriate technology, good
business process management is the root solution...!

I've been doing this ITIL stuff up here in Canada (and periodically in the
US) for well over a decade and Remedy development for longer. In fact much
of the ITIL code in ITSM (from the ITSP Product) was part of an ARS based
ITIL tool built up here by a smaller company which BMC/Remedy bought, that I
used to compete against...;).

The US, in general, has been slow to the game on this one compared to the
rest of the world but is starting to catch up fast. An interesting change
since IMHO, it's usually the other way around.

So in short, if you're based in the US, learn it!! It's a wave and unlike
the metric system has actually started to catch on there. Even if your
company doesn't adopt it, it will help you to make sure you don't miss the
big picture when you're focused on fixing a small piece and also to cut
through the marketing spiel to understand what can and can't be done at this
point with existing tools. If nothing else, at least ITIL
training/certification can get everyone talking the same language, which may
not be 1/2 the battle, but might be 1/4...;)

Sorry for the non techie rant on this great tech oriented list, but thought
folks in the US might be interested in the opinion of someone who's been
using ITIL for years who isn't British, not that there's anything wrong with
that...;)

Cheers,

Richard Baird
IT Consultant
Toronto, Canada
[EMAIL PROTECTED]
-Original Message-
From: Pierson, Shawn [mailto:[EMAIL PROTECTED] 
Sent: Wednesday, March 21, 2007 5:56 PM
Subject: Re: Full Time Remedy Developer - ATLANTA GA

As others have said it is a buzzword, but it is not useless either.

It's a good framework for you to figure out how to organize your I.T.
work.  Basically it centers around things like distinguishing between
incidents and problems with your helpdesk, dealing with SLAs, change
management, and then the CMDB for tracking everything.  There are other
methodologies, but ITIL is probably as good as any, and better than some.
The biggest benefit I've seen come out of it in my experiences is to have
everyone at a company talking about the same things instead of being
completely disorganized.

>From a personal standpoint, ITIL is the way BMC is pushing forward with
their apps, so I went and got my ITIL foundation certification as soon as I
could.  If you work on ITSM 7.0 it helps you out a lot.  In the long run
it's like being a RAC -- there's no guarantee that you are any good at
implementing Remedy,

Add a Column to Table Prefs

[Kevin Shaffer]

ITSM 7.02 Patch 3
ARS 7.01 Patch 1
 
In ITSM 7 you can add/remove columns from a table and save your preferences by 
user.  Is that stored in a form in Remedy or in an ini.   I have logged it and 
can't seem to find where it is stored.  I would like to add like 5 columns, but 
make them all hidden by default and then allow the users to add them if they 
want.  I can't seem to find a way to do this.  I can add the columns as visible 
to the table and then the user removes them, but that isn't what we want.
 
Just to be clear, I know how to add a column as hidden to a table, but under 
table preferences from the User Tool, hidden columns will not be in the list of 
columns I can add to the table.  I want to add columns to the table that don't 
appear in the table by default, but when the user selects preferences, add 
column, the column names will appear in there to add.
 
Am I missing something simple here or this just can't be done?
 
   
Thanks
Kevin
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Ron Fariss is out of the office.

[Ron Fariss]

I will be out of the office starting  03/22/2007 and will not return until
03/27/2007.

I will respond to your message when I return.

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Re: CMDB 2.0 compatibility with ARS 6.x... (Corrected to Change 6.0)

[Shyam Attavar]

David,

You probably have better insight in this area and hence accurate information. 

Anyhow, all that I have heard/read over the last few months since BMCUW w.r.t. 
CMDB 2.x and ITSM 6.x being supported have been indicative of the ITSM 6.x 
patch being most likely a white paper (including some definition files) - hence 
my point of reference.

Cheers,
--
Shyam
  - Original Message - 
  From: Easter, David 
  Newsgroups: gmane.comp.crm.arsystem.general
  To: arslist@ARSLIST.ORG 
  Sent: Wednesday, March 21, 2007 10:58 AM
  Subject: Re: CMDB 2.0 compatibility with ARS 6.x... (Corrected to Change 6.0)


  ** 
  > I would not hold my breath for the white paper 

  It's not just a white paper to make BMC applications compatible with CMDB 
2.0x.  It will also require the applications to be patched.  While I'm not 
involved in that area of development, the latest I've heard is that it's still 
scheduled and has not been cancelled.  My guess would be that something 
official would be announced in late April or early May.

  Thanks,

  -David J. Easter
  Sr. Product Manager, Service Management Business Unit
  BMC Software, Inc.

  The opinions, statements, and/or suggested courses of action expressed in 
this E-mail do not necessarily reflect those of BMC Software, Inc.  My 
voluntary participation in this forum is not intended to convey a role as a 
spokesperson, liaison or public relations representative for BMC Software, Inc.



--
  From: Action Request System discussion list(ARSList) [mailto:[EMAIL 
PROTECTED] On Behalf Of Rick Cook
  Sent: Wednesday, March 21, 2007 9:21 AM
  To: arslist@ARSLIST.ORG
  Subject: Re: CMDB 2.0 compatibility with ARS 6.x... (Corrected to Change 6.0)


  ** 
  I think you're probably right, Shyam.  It probably wouldn't be delayed this 
long unless there were some strategic concerns at play.  For my $0.02, there 
are customers who have no intention of upgrading ITSM beyond v6 for the time 
being, understand that there is no easy upgrade path, and yet they would like 
the much improved CMDB CDM and enhanced functionality it offers for as long as 
they are on ITSM 6.  If support is such a major concern (and I am not at all 
saying it shouldn't be), then perhaps the white paper needs to include caveats 
that "Support on this is limited to.".  Then let the customers decide if 
they have the bandwidth and expertise available to fly pretty much solo on it, 
or wait until they want to upgrade ITSM. 

  Of course, experienced customers know that the first time or two through a 
new process like this, they're pretty much finding the bugs that QA did not 
anyway, and helping support to know how to navigate the minefields, so maybe 
they should release this in a limited fashion to a couple of high-profile 
companies that are willing to trade the extra work in return for getting this 
done early.  Of course, by the time that process is finished, it may be a 
completely moot point anyway, as ITSM 6 will be rolling toward the end of the 
supported products line. 

  Rick
   
  On 3/21/07, Shyam Attavar <[EMAIL PROTECTED]> wrote: 
Joe,

I am also eagerly awaiting the white paper that will support running ITSM
6.x on CMDB 2.x. However, I have heard that there are concerns about the 
complexity from a support perspective and BMC is re-evaluating this
compatibility. Furthermore the upgrade path from such a configuration to
ITSM 7.x or higher.

I would not hold my breath for the white paper 

Cheers,
--
Shyam

- Original Message -
From: "Joe DeSouza" <[EMAIL PROTECTED]>
Newsgroups: gmane.comp.crm.arsystem.general
To: 
Sent: Tuesday, March 20, 2007 4:40 PM
Subject: CMDB 2.0 compatibility with ARS 6.x... (Corrected to Change 6.0)


> Disregard my previous email... my question actually is is 6.0 Change
> running on a 7.x ARS platform compatible with CMDB 2.0?
>
> I know this might not be supported if you go strictly according to the
> compatibility matrix but am wondering if this combination could be made 
> workable either directly or using some sort of a workaround.. Any good
> reasons besides the compatibility matrix why it would not work?
>
> Joe
>

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it___ __20060125___This posting was submitted with HTML in 
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how can I generate a Historical Flashboard

[Maria Elena Hernandez]

>
> Does any one know how can I generate a Historical Fl


>  
> Does any one know how can I generate a Historical Flashboard?
> 
> I need display for every day Open Tickets and Close Tickets
> 
> My cualification criteria is
> For Open Tickets (Variable 1)
> ('Department' = "Dept 1") and ('Status' = "New" OR 'Status' = "Assigned"
> OR 'Status' = "Validate")
> For Close Tickets (Variable 2)
> ('Department' = "Dept 1") and ('Status' = "Closed" OR 'Status' = "Not
> Apply")
> 
> 
> The Data collection in the Flashboar variable configuration is turn on,
> and Collection interval = Hourly every hour every day
> 
> Display type in the Flashboard configuration = History
> 
> This is an example
>  
> 
> 
> Any Idea is welcome
> 
> Regards!
> 
> 
>  



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Re: Hummingbird SearchServer download - where?

[Guillaume Rheault]

Thanks for the confirmation David.
This small incident is representative of the kind of information an end user (a 
customer) would get, from time to time, from BMC support, which is inaccurate 
information to put it nicely In this case, you were able to provide the 
correct information, which I am thankful, but sometimes incorrect information 
does not get corrected

I'll send you the ticket # offline so any appropriate corrective measures can 
be applied

Again thanks for your assistance 

Guillaume



From: Easter, David
Sent: Wed 03/21/07 6:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: Hummingbird SearchServer download - where?


** 
Hi Guillaume;

  I am unclear why support would have told you that - perhaps the question you 
asked was phrased in such a way that they thought you wanted to download 
Hummingbird without AR System?  In any case,  BMC Remedy AR System customers 
should not go to Hummingbird to obtain the SearchServer.  If you go to the 
download site and select AR System Server version 7.0.01, one of the selectable 
items for download on the next screen will be "Full Text Search".  I just went 
onto the support site and confirmed this myself.

  The release notes contain the needed information on how to install FTS 
(Hummingbird) on page 54.

http://documents.bmc.com/supportu/documents/75/41/67541/67541.pdf

  The serial number is, in fact, printed in the release notes on page 55 for 
Windows and page 57 for Unix.  Therefore you do not have to go to Hummingbird 
to download the Search Server nor to license it.  

-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.




From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Guillaume Rheault
Sent: Wednesday, March 21, 2007 2:50 PM
To: arslist@ARSLIST.ORG
Subject: Re: Hummingbird SearchServer download - where?


** 
David,

what if you don't have the ARS installation CDs? If I download ARS 7.0.1 from 
BMC support, does the server installer include the SearchServer?

I had also submitted a ticket to support, and this is support's reply, which 
again contradicts yours IMHO:

You will need to install the hummingbird before you install the FTS. You will 
also need to license the Hummingbird through the vendor
(http://www.hummingbird.com/support/dkm/registration.html)

The hummingbird has their package with their installer. Please, call 
hummingbird customer support and tell them what you are trying to do. They will 
provide you all the necessary information about hummingbird including the 
installation. 

It seems to me all this should be clearly documented in the 7.0 Configuration 
guide

Guillaume






From: Easter, David
Sent: Wed 03/21/07 4:27 PM
To: arslist@ARSLIST.ORG
Subject: Re: Hummingbird SearchServer download - where?


** 
If you think of the physical box that AR System comes in, the Hummingbird 
Search Server is its own CD.  However, it does come in every box of AR System.

> -No search engine product files are included in the AR System installation.

That is correct - the SearchServer has its own installation executable.  
However, that installation CD comes with AR System.

> -A global key is provided to install the search engine; however the Full Text 
> Search product must still be licensed to activate the functionality.

That is also correct.  There is a global key for Hummingbird to activate the 
SearchServer itself.  There is a separate license key for AR System to activate 
Full Text Search - which is a function within AR System that uses the 
Hummingbird Search Server.

Thanks,

-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.





From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Guillaume Rheault
Sent: Wednesday, March 21, 2007 1:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: Hummingbird SearchServer download - where?


** 
Thank your for your reply David.

However your reply raises more questions. In page 7 of the presentation 
"Understanding Full Text Search in BMC Remedy AR System v7", done by Bob Poulos 
from BMC during BUW 2006, it is clearly stated this, which contradicts your 
statement:
Hummingbird SearchServer is installed as a separate product using the vendor's 
installation.
-No search engine product files are included in the AR System installation.
-A 

ARSWiki Bugzilla Stats

[Axton]

There is some interesting information coming into the site.

A total of 52 users have registered with the site (20 more since Monday).
15 bugs have been reported.
6 enhancements have been requested.

I put together a series of reports:
Defects - vote distribution per component/version:
http://arswiki.org/bugs/report_bug_vote.html

RFE - vote distribution per component/version:
http://arswiki.org/bugs/report_rfe_vote.html

I've meant to state this in emails past; after you vote on a
particular defect/rfe, you can reallocate the vote at any point in
time.  You are basically granted 10 tokens that you can apply and
reallocate as needed.

Some of the useful features of the site include:
- ability to subscribe to a defect/rfe to receive notifications of updates
- ability to vote on what is important to you
- ability to record a defect/rfe in a way that allows to public to
view and interact with it
- BMC is keeping an eye on the content

Surely there are more than 6 enhancements and 15 defects out of 52
people?  Seems like I am always reading about something someone wishes
Remedy could do or something that doesn't work properly.

http://arswiki.org/bugs

Axton Grams

-- Thanks to those that have submitted defects or enhancement requests
to the site and/or voted on particular entries

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Re: Hummingbird SearchServer download - where?

[Easter, David]

Hi Guillaume;
 
  I am unclear why support would have told you that - perhaps the
question you asked was phrased in such a way that they thought you
wanted to download Hummingbird without AR System?  In any case,  BMC
Remedy AR System customers should not go to Hummingbird to obtain the
SearchServer.  If you go to the download site and select AR System
Server version 7.0.01, one of the selectable items for download on the
next screen will be "Full Text Search".  I just went onto the support
site and confirmed this myself.
 
  The release notes contain the needed information on how to install FTS
(Hummingbird) on page 54.
 
http://documents.bmc.com/supportu/documents/75/41/67541/67541.pdf
 
  The serial number is, in fact, printed in the release notes on page 55
for Windows and page 57 for Unix.  Therefore you do not have to go to
Hummingbird to download the Search Server nor to license it.  
 
-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Guillaume Rheault
Sent: Wednesday, March 21, 2007 2:50 PM
To: arslist@ARSLIST.ORG
Subject: Re: Hummingbird SearchServer download - where?


** 
David,
 
what if you don't have the ARS installation CDs? If I download ARS 7.0.1
from BMC support, does the server installer include the SearchServer?
 
I had also submitted a ticket to support, and this is support's reply,
which again contradicts yours IMHO:
 
You will need to install the hummingbird before you install the FTS. You
will also need to license the Hummingbird through the vendor
(http://www.hummingbird.com/support/dkm/registration.html)
 
 
The hummingbird has their package with their installer. Please, call
hummingbird customer support and tell them what you are trying to do.
They will provide you all the necessary information about hummingbird
including the installation. 
 
It seems to me all this should be clearly documented in the 7.0
Configuration guide
 
Guillaume
 



From: Easter, David
Sent: Wed 03/21/07 4:27 PM
To: arslist@ARSLIST.ORG
Subject: Re: Hummingbird SearchServer download - where?


** 
If you think of the physical box that AR System comes in, the
Hummingbird Search Server is its own CD.  However, it does come in every
box of AR System.
 
> -No search engine product files are included in the AR System
installation.
 
That is correct - the SearchServer has its own installation executable.
However, that installation CD comes with AR System.
 
> -A global key is provided to install the search engine; however the
Full Text Search product must still be licensed to activate the
functionality.
 
That is also correct.  There is a global key for Hummingbird to activate
the SearchServer itself.  There is a separate license key for AR System
to activate Full Text Search - which is a function within AR System that
uses the Hummingbird Search Server.
 
Thanks,
 
-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.
 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Guillaume Rheault
Sent: Wednesday, March 21, 2007 1:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: Hummingbird SearchServer download - where?


** 
Thank your for your reply David.
 
However your reply raises more questions. In page 7 of the presentation
"Understanding Full Text Search in BMC Remedy AR System v7", done by Bob
Poulos from BMC during BUW 2006, it is clearly stated this, which
contradicts your statement:
Hummingbird SearchServer is installed as a separate product using the
vendor's installation.

-No search engine product files are included in the AR System
installation.

-A global key is provided to install the search engine; however the Full
Text Search product must still be licensed to activate the
functionality.





From: Easter, David
Sent: Wed 03/21/07 2:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: Hummingbird SearchServer download - where?



** 
Hi Guillaume,
 
  The Hummingbird SearchServer 5.4 used with FTS for AR System 7.0.01
comes with AR System.  Therefore, when you download AR System from the
BMC website, you get the Hummingbird Sear

Re: ITSM 7.02 and Mid Tier 7.01

[Roney Samuel Varghese]

Dear Theo,
A 404 error means that the server has not found anything
matching the Request-URI. No indication is given of whether the condition is
temporary or permanent. The 410 (Gone) status code SHOULD be used if the
server knows, through some internally configurable mechanism, that an old
resource is permanently unavailable and has no forwarding address. This
status code is commonly used when the server does not wish to reveal exactly
why the request has been refused, or when no other response is applicable.
 Have you installed the Servlet Exec as an ISAPI or a
service? Also did you try patching the Sevlet Exec with the latest patch?
Also check if you can access any local jsp files on the IIS server. Hope
this helps

Regards,
Roney Samuel Varghese



On 3/20/07, Simmons, Theodore J. <[EMAIL PROTECTED]> wrote:


**

I have installed all of the ITSM 7.02 applications, with patch 003 on a
Windows 2003, SQL 2k environment. I have installed on a separate IIS
server Mid Tier 7.01 p001. The problem arises when attempting to access
the applications from the Home Page. I can access certain forms directly
(AP:Central) or a "Test form" I create and add as an entry point from the
Home Page. But when I attempt to access any applications I get a HTTP 404
error. BMC support thus far has been unable to find out why, I have check
ed the New Atlanta logs and Mid Tier logs to no avail.  I can access the
applications from the Home Page via the User tool.

Has anyone else experienced similar behavior?  Or does anyone have any
suggestions for troubleshooting this?

Theo
 __20060125___This posting was submitted with HTML in
it___


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Re: last working day function- help

[Roney Samuel Varghese]

Dear Shibu,
You can use the DATE function to get the current date and
then use DATEADD, DATEDIFF functions to add dates to the current date
accordingly using set field actions. Hope this helps. let me know if you
require a detailed explanation on this.

Regards,
Roney Samuel Varghese


On 3/21/07, Frank Caruso <[EMAIL PROTECTED]> wrote:


** Depending on the database you are on it may have some built in
functions to give such data.

On 3/21/07, David Sanders < [EMAIL PROTECTED]> wrote:
>
> Hi Samuel
>
> You should be able to find this by setting a data/time field to the
> FIRST
> day of next month at 00:00:00, then using Business Time functionality
> (using
> the workdays entry you use) to subtract a second from that.  You can
> then
> use DATE() on the value returned.
>
> HTH
>
> David Sanders
> Remedy Solution Architect
> Enterprise Service Suite @ Work
> ==
> ARS List Award Winner 2005
> Best 3rd party Remedy Application
>
> tel +44 1494 468980
> mobile +44 7710 377761
> email [EMAIL PROTECTED]
>
> web http://www.westoverconsulting.co.uk
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Shibu Samuel
> Sent: Wednesday, March 21, 2007 3:36 PM
> To: arslist@ARSLIST.ORG
> Subject: last working day function- help
>
> Hi List,
>
>
>
> Is there any function in remedy to set the last working day of the
> month(or
> last friday of the month).
>
>
>
> for Ex: User will select month from the dropdown and the field x will be
>
> populated with the last working date
>
> or any workaround.
>
>
>
> Thanks
>
> Shibu Samuel
>
>
> 
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> the Answers Are"
>



--
Frank Caruso
Specific Integration, Inc.
Senior Remedy Engineer, ITIL Foundation Certified
www.specificintegration.com
703-376-1249 __20060125___This posting was submitted
with HTML in it___


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Re: Force Use of Preference Server?

[Joe DeSouza]

Add the configuration line SUPRESS-WARNINGS:  to the ar.conf 
file and then run arsignal -c : for the AR Server to 
read that configuration file..

Joe



- Original Message 
From: "Sokol, Brian" <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wednesday, March 21, 2007 11:41:10 AM
Subject: Re: Force Use of Preference Server?


Is there a way to turn off the message that pops up the first time a
user logs in with this option set? 

A Preference server has been selected based upon the Administrator
settings

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of John Darroch
Sent: Monday, March 19, 2007 12:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: Force Use of Preference Server?

There is a setting in the Server configuration to set go through the
Remedy Admin tool


>From: Mark Blankenship <[EMAIL PROTECTED]>
>Reply-To: arslist@ARSLIST.ORG
>To: arslist@ARSLIST.ORG
>Subject: Force Use of Preference Server?
>Date: Mon, 19 Mar 2007 09:45:05 -0500
>
>Any know if we can force users to use a preference server?
>
>7.0.1
>
>Mark


 

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Re: Full Time Remedy Developer - ATLANTA GA

[Pierson, Shawn]

As others have said it is a buzzword, but it is not useless either.

It's a good framework for you to figure out how to organize your I.T.
work.  Basically it centers around things like distinguishing between
incidents and problems with your helpdesk, dealing with SLAs, change
management, and then the CMDB for tracking everything.  There are other
methodologies, but ITIL is probably as good as any, and better than
some.  The biggest benefit I've seen come out of it in my experiences is
to have everyone at a company talking about the same things instead of
being completely disorganized.

>From a personal standpoint, ITIL is the way BMC is pushing forward with
their apps, so I went and got my ITIL foundation certification as soon
as I could.  If you work on ITSM 7.0 it helps you out a lot.  In the
long run it's like being a RAC -- there's no guarantee that you are any
good at implementing Remedy, but it's another thing on your resume that
can set you above others in the long run.

The CMDB is another story as I'm not seeing much value in yet.  It's
basically just a data warehouse for Remedy, and is relatively difficult
to report out of or integrate with other applications.  Where in the
past you would write a program to directly mark an Asset as down, the
"proper" way with the CMDB is to update the CMDB with a different
dataset containing the down status, then build reconciliation rules to
merge the two datasets, which then will update Asset Management.  I see
potential in the CMDB, but at this point it just sits there, adding
loads of forms and overhead to ITSM.

So it's a mixed bag with ITIL, but whether you like it or not you should
know it.

Shawn Pierson

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L.
Sent: Wednesday, March 21, 2007 12:10 PM
To: arslist@ARSLIST.ORG
Subject: Re: Full Time Remedy Developer - ATLANTA GA


I still do not see the point in something like ITIL. Although to be
honest I am not very familiar with its particulars, just the concept. Is
there something I'm missing?

Andy L. Mayfield
System Operation Specialist
Alabama Power Company
Office: 8-226-1805

The information in this e-mail, and any files transmitted with it, is intended 
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Re: Hummingbird SearchServer download - where?

[Guillaume Rheault]

David,

what if you don't have the ARS installation CDs? If I download ARS 7.0.1 from 
BMC support, does the server installer include the SearchServer?

I had also submitted a ticket to support, and this is support's reply, which 
again contradicts yours IMHO:

You will need to install the hummingbird before you install the FTS. You will 
also need to license the Hummingbird through the vendor
(http://www.hummingbird.com/support/dkm/registration.html)

The hummingbird has their package with their installer. Please, call 
hummingbird customer support and tell them what you are trying to do. They will 
provide you all the necessary information about hummingbird including the 
installation. 

It seems to me all this should be clearly documented in the 7.0 Configuration 
guide

Guillaume






From: Easter, David
Sent: Wed 03/21/07 4:27 PM
To: arslist@ARSLIST.ORG
Subject: Re: Hummingbird SearchServer download - where?


** 
If you think of the physical box that AR System comes in, the Hummingbird 
Search Server is its own CD.  However, it does come in every box of AR System.

> -No search engine product files are included in the AR System installation.

That is correct - the SearchServer has its own installation executable.  
However, that installation CD comes with AR System.

> -A global key is provided to install the search engine; however the Full Text 
> Search product must still be licensed to activate the functionality.

That is also correct.  There is a global key for Hummingbird to activate the 
SearchServer itself.  There is a separate license key for AR System to activate 
Full Text Search - which is a function within AR System that uses the 
Hummingbird Search Server.

Thanks,

-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.





From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Guillaume Rheault
Sent: Wednesday, March 21, 2007 1:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: Hummingbird SearchServer download - where?


** 
Thank your for your reply David.

However your reply raises more questions. In page 7 of the presentation 
"Understanding Full Text Search in BMC Remedy AR System v7", done by Bob Poulos 
from BMC during BUW 2006, it is clearly stated this, which contradicts your 
statement:
Hummingbird SearchServer is installed as a separate product using the vendor's 
installation.
-No search engine product files are included in the AR System installation.
-A global key is provided to install the search engine; however the Full Text 
Search product must still be licensed to activate the functionality.




From: Easter, David
Sent: Wed 03/21/07 2:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: Hummingbird SearchServer download - where?


** 
Hi Guillaume,

  The Hummingbird SearchServer 5.4 used with FTS for AR System 7.0.01 comes 
with AR System.  Therefore, when you download AR System from the BMC website, 
you get the Hummingbird SearchServer.  You would not go to the Hummingbird web 
site.

  Licensing of FTS is purchased separately from AR System itself, but the code 
comes with every AR System.

Thanks,

-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.




From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Guillaume Rheault
Sent: Wednesday, March 21, 2007 12:17 PM
To: arslist@ARSLIST.ORG
Subject: Hummingbird SearchServer download - where?


** 
 Hello List,

Where do I download the Hummingbird SearchServer 5.4 installer that would be 
used for a Remedy FTS? from the BMC website or from the hummingbird web site?

Thanks, Guillaume
__20060125___This posting was submitted with HTML in it___ 
__20060125___This posting was submitted with HTML in it___ 
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Re: ARS 6.3 - encryption between ARS and AREmail.

[Hall Chad - chahal]

I tried to attach the PDF but its too big for this list. I'm not sure
what the original file name is, but the name of the document is "Remedy
Encryption Products 6.0 Release Notes and Installation Guide".

 

Chad Hall  
(501) 342-2650



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi
Sent: Wednesday, March 21, 2007 2:55 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 6.3 - encryption between ARS and AREmail.

 

** Actually, that is what I am looking for.. KB stinks.. will have to
check the docs themselves.. thanks.

On 3/21/07, Hall Chad - chahal <[EMAIL PROTECTED]> wrote: 

** 

We have a separate AR Server and Email Engine. We're not using
encryption, but it would be very easy to implement. Just add the ar.cfg
tags needed to enable and enforce the level of encryption you want, and
all API clients (including the email engine) should start using
encryption automatically. There's a PDF on the encryption products that
tells you everything you need to know. 

 

Chad Hall  
(501) 342-2650



From: Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] On Behalf Of patrick zandi
Sent: Wednesday, March 21, 2007 1:11 PM
To: arslist@ARSLIST.ORG 
Subject: ARS 6.3 - encryption between ARS and AREmail.

 

** 

Does anyone have an AR Email on 1 box and the Server on another
?

 

If so.. do you run encryption between them ?

 

Any info.. thanks...

Just starting into the research.. side.

IDEA HERE: is Solaris AREmail / Windows ARS - Mid-tier

Thanks

 

-- 
Patrick Zandi 

__20060125___This posting was submitted with HTML in
it___ 


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intended only for the use of the recipient named above, and may be
legally privileged.
 
If the reader of this message is not the intended recipient, you are 
hereby notified that any dissemination, distribution or copying of this
communication is strictly prohibited.
 
If you have received this communication in error, please resend this
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Re: Hummingbird SearchServer download - where?

[Easter, David]

If you think of the physical box that AR System comes in, the
Hummingbird Search Server is its own CD.  However, it does come in every
box of AR System.
 
> -No search engine product files are included in the AR System
installation.
 
That is correct - the SearchServer has its own installation executable.
However, that installation CD comes with AR System.
 
> -A global key is provided to install the search engine; however the
Full Text Search product must still be licensed to activate the
functionality.
 
That is also correct.  There is a global key for Hummingbird to activate
the SearchServer itself.  There is a separate license key for AR System
to activate Full Text Search - which is a function within AR System that
uses the Hummingbird Search Server.
 
Thanks,
 
-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.
 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Guillaume Rheault
Sent: Wednesday, March 21, 2007 1:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: Hummingbird SearchServer download - where?


** 
Thank your for your reply David.
 
However your reply raises more questions. In page 7 of the presentation
"Understanding Full Text Search in BMC Remedy AR System v7", done by Bob
Poulos from BMC during BUW 2006, it is clearly stated this, which
contradicts your statement:
Hummingbird SearchServer is installed as a separate product using the
vendor's installation.

-No search engine product files are included in the AR System
installation.

-A global key is provided to install the search engine; however the Full
Text Search product must still be licensed to activate the
functionality.





From: Easter, David
Sent: Wed 03/21/07 2:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: Hummingbird SearchServer download - where?



** 
Hi Guillaume,
 
  The Hummingbird SearchServer 5.4 used with FTS for AR System 7.0.01
comes with AR System.  Therefore, when you download AR System from the
BMC website, you get the Hummingbird SearchServer.  You would not go to
the Hummingbird web site.
 
  Licensing of FTS is purchased separately from AR System itself, but
the code comes with every AR System.
 
Thanks,
 
-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Guillaume Rheault
Sent: Wednesday, March 21, 2007 12:17 PM
To: arslist@ARSLIST.ORG
Subject: Hummingbird SearchServer download - where?


** 
 Hello List,
 
Where do I download the Hummingbird SearchServer 5.4 installer that
would be used for a Remedy FTS? from the BMC website or from the
hummingbird web site?
 
Thanks, Guillaume
__20060125___This posting was submitted with HTML in
it___ __20060125___This posting was submitted with
HTML in it___ 
__20060125___This posting was submitted with HTML in
it___ 

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Re: ITIL, CMDB usefulness ...was Re: Full Time Remedy Developer - ATLANTA GA (U)

[Mayfield, Andy L.]

I have no problem with a set of guidelines, especially if presented and
sustained as "suggested" best practices. My problem would be with the
scenario someone mentioned earlier about a couple of large entities
signing up and then mandating that others be compliant in order to do
business with them. Or god forbid someone show a presentation to
Sarbanes and Oxley.

I may be mistaken, but I believe I also read earlier where people were
paying thousands of dollars to be certified by "Pink Elephant" or
something like that. It sounds to me like they are inventing their own
cottage industry. 

The last Remedy course I took (ARS 7.0 admin part 2) was taught by an
ITIL instructor (very nice guy named "Wilkie"). He played the
presentation for me and it all sounds great. My only concern would be
that which I stated above in that companies wind up being
leveraged/forced into becoming compliant in order to do business.

>Andy L. Mayfield
>System Operation Specialist
>Alabama Power Company
Office: 8-226-1805


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rabi Tripathi
Sent: Wednesday, March 21, 2007 2:59 PM
To: arslist@ARSLIST.ORG
Subject: ITIL, CMDB usefulness ...was Re: Full Time Remedy Developer -
ATLANTA GA (U)

IMHO:

Patrick:
ITIL has been around for a long time and it's
connection to ISO is rather recent. I personally would
not judge ITIL based on any misgivings I may have
about UN, ISO or any other international agencies.

Andy, Norm:
ITIL provides *general* guidelines for ITSM. It
doesn't give you a complete blueprint to follow from a
to z. It doesn't say that anything not in ITIL is not
worth doing. If you understand that and use its
concepts sensibly to have them work in your
environment, it does provide the benefits it promises.
It has been around too long to be a fad. 

When ITIL hurts more than helping, in my opinionm, is
when an organization takes it as the word from god and
goes nuts following it to the letter trying to mold
themselves to every detail contained in it. You are
not for ITIL; ITIL is for you to be used the best way
it makes sense in your environment. 

Learning ITIL concepts is live having visited many
other IT organizations. Their commonalities are most
likely useful information for you, but you hardly want
to blindly mimic everything.

If members of an IT organization are more worried/more
occupied with ITIL (getting it right, following it)
than providing the core services--the IT Services--
then ITIL (or your implementation of ITIL) is clearly
counterproductive because you have let loose an unduly
disruptive and distracting beast.

[
As an aside: I remember a popular System/Network
/Application management platform (I guess I could have
said ITSM platform) IBM bought in Mid 1990s, which
when fully implemented at that time was reported to
consume so much network bandwidth and processing power
at some sites, that it was abandoned or severely
scaled back. 

Like, say, adding to a car a powerful but heavy engine
that barely manages to provide the extra power needed
to carrry the wight of the added engine. Hope I didn't
mess up this long winded sentence.
]

There are other ways an organization can abuse,
underuse or misuse ITIL: using or pretending to use
ITIL concepts merely for its cool factor...or its
fashion appeal (the label is what you are
after...intentionally, or by failing to truly cause
the changes required to benefit from it); focusing
more on tools rather than processes; failing to cause
the culture change required on the part of IT folks,
groups; having a good process on paper that is not
followed in reality or not follow-able for various
reasons; failing to account for the interdependence
between various ITSM processes;  attempting to change
everything at the same time, not having the CMDB
necessary to support ITSM processes (never built it
right, or could not maintain it) etc...

Otherwise, if you look at it as providing general
guidelines that represents collective wisdom collected
over decades--information that was deemed *generally*
appliacble to most typical environments--and use it
sensibly taking into account your own organization's
peculiarities it can provide the benefits it promises.


You can't implement ITIL in a vacuum devoid of the
uniqueness of your environment.

About CMDB: I am yet to see a successful
implementation of CMDB, on-going *maintainence* over a
long period such that it is fully leveraged (pardon
the cliche, perhaps fitting in this context) in other
ITSM processes...in a *complex organization*. But I am
a mere mortal that has seen only so much of the world.

If anybody has seen a successful CMDB implemantation
in a complex environment, that fully conforms to ITIL
standards, and one that has been sustained over a long
period and is truly used by the other ITIL processces
(at least a number of them) the way ITIL says it
should be used, feel free to chide me publicly.

I feel

Re: MS SQL on Win 2k -> Win 2k3 issue

[Joe DeSouza]

You need to restart the SQL server after turning off ANSI_WARNINGS. Forgot to 
mention that..
 
Joe



- Original Message 
From: "Opela, Gary L Contr OC-ALC/ITMA" <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wednesday, March 21, 2007 4:26:30 PM
Subject: Re: MS SQL on Win 2k -> Win 2k3 issue


Well, I'm at a loss


I've tried everything I can find on ARSList, Nabble, mattrienfelt.com, as well 
as MS website.



I have asked the DBA if he can check with a  server guy to see if the remote 
server has windows firewall running. One of MS's articles said the firewall 
blocks outgoing DTC traffic, which also seems that it could cause what I'm 
seeing.



For some reason, I'm doubting that this will resolve anything.



Oh, by the way, I opened my ticket with remedy 8 days ago, 7 days ago they 
asked me for log files, which I promptly sent them, and they've yet to respond 
to me, even though I've emailed them twice more since then... What great 
support. They can probably see that I'm working on it here, so they've put it 
on hold I'll bet...



Gary





From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Joe DeSouza
Sent: Wednesday, March 21, 2007 3:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: MS SQL on Win 2k -> Win 2k3 issue



Try switching off ANSI warnings.. It may help..


Joe



- Original Message 
From: "Opela, Gary L Contr OC-ALC/ITMA" <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wednesday, March 21, 2007 3:50:00 PM
Subject: Re: MS SQL on Win 2k -> Win 2k3 issue

** 

Wow, thanks. I can believe that, judging by the mass confusion of all of my 
DBAs.



Stephen has pointed out several other posts where users had similar issues. I’m 
going through and trying all of their different things right now that helped 
them. So far, no luck. I’ll look at the MS article below in a minute. I already 
sent one MS article I found on similar issues with DST to my DBA, and he tried 
configuring the DST service the same way that the article said, and that’s what 
got us to where we were. Before I started getting this error, my query would 
just hang.



I’ll keep you guys posted.





From: Action Request System discussion list(ARSList) [mailto: 
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Re: MS SQL on Win 2k -> Win 2k3 issue

[Opela, Gary L Contr OC-ALC/ITMA]

Well, I'm at a loss


I've tried everything I can find on ARSList, Nabble, mattrienfelt.com, as well 
as MS website.

 

I have asked the DBA if he can check with a  server guy to see if the remote 
server has windows firewall running. One of MS's articles said the firewall 
blocks outgoing DTC traffic, which also seems that it could cause what I'm 
seeing.

 

For some reason, I'm doubting that this will resolve anything.

 

Oh, by the way, I opened my ticket with remedy 8 days ago, 7 days ago they 
asked me for log files, which I promptly sent them, and they've yet to respond 
to me, even though I've emailed them twice more since then... What great 
support. They can probably see that I'm working on it here, so they've put it 
on hold I'll bet...

 

Gary

 



From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Joe DeSouza
Sent: Wednesday, March 21, 2007 3:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: MS SQL on Win 2k -> Win 2k3 issue

 

Try switching off ANSI warnings.. It may help..
 

Joe

 

- Original Message 
From: "Opela, Gary L Contr OC-ALC/ITMA" <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wednesday, March 21, 2007 3:50:00 PM
Subject: Re: MS SQL on Win 2k -> Win 2k3 issue

** 

Wow, thanks. I can believe that, judging by the mass confusion of all of my 
DBAs.

 

Stephen has pointed out several other posts where users had similar issues. I’m 
going through and trying all of their different things right now that helped 
them. So far, no luck. I’ll look at the MS article below in a minute. I already 
sent one MS article I found on similar issues with DST to my DBA, and he tried 
configuring the DST service the same way that the article said, and that’s what 
got us to where we were. Before I started getting this error, my query would 
just hang.

 

I’ll keep you guys posted.

 



From: Action Request System discussion list(ARSList) [mailto: 
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Re: Hummingbird SearchServer download - where?

[Guillaume Rheault]

Thank your for your reply David.

However your reply raises more questions. In page 7 of the presentation 
"Understanding Full Text Search in BMC Remedy AR System v7", done by Bob Poulos 
from BMC during BUW 2006, it is clearly stated this, which contradicts your 
statement:
Hummingbird SearchServer is installed as a separate product using the vendor's 
installation.
-No search engine product files are included in the AR System installation.
-A global key is provided to install the search engine; however the Full Text 
Search product must still be licensed to activate the functionality.




From: Easter, David
Sent: Wed 03/21/07 2:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: Hummingbird SearchServer download - where?


** 
Hi Guillaume,

  The Hummingbird SearchServer 5.4 used with FTS for AR System 7.0.01 comes 
with AR System.  Therefore, when you download AR System from the BMC website, 
you get the Hummingbird SearchServer.  You would not go to the Hummingbird web 
site.

  Licensing of FTS is purchased separately from AR System itself, but the code 
comes with every AR System.

Thanks,

-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.




From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Guillaume Rheault
Sent: Wednesday, March 21, 2007 12:17 PM
To: arslist@ARSLIST.ORG
Subject: Hummingbird SearchServer download - where?


** 
 Hello List,

Where do I download the Hummingbird SearchServer 5.4 installer that would be 
used for a Remedy FTS? from the BMC website or from the hummingbird web site?

Thanks, Guillaume
__20060125___This posting was submitted with HTML in it___ 
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Re: MS SQL on Win 2k -> Win 2k3 issue

[Joe DeSouza]

Try switching off ANSI warnings.. It may help..
 
Joe



- Original Message 
From: "Opela, Gary L Contr OC-ALC/ITMA" <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wednesday, March 21, 2007 3:50:00 PM
Subject: Re: MS SQL on Win 2k -> Win 2k3 issue

** 
Wow, thanks. I can believe that, judging by the mass confusion of all of my 
DBAs.
 
Stephen has pointed out several other posts where users had similar issues. I’m 
going through and trying all of their different things right now that helped 
them. So far, no luck. I’ll look at the MS article below in a minute. I already 
sent one MS article I found on similar issues with DST to my DBA, and he tried 
configuring the DST service the same way that the article said, and that’s what 
got us to where we were. Before I started getting this error, my query would 
just hang.
 
I’ll keep you guys posted.
 



From: Action Request System discussion list(ARSList) [mailto: 
arslist@ARSLIST.ORG ] On Behalf Of Nall, Roger
Sent: Wednesday, March 21, 2007 2:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: MS SQL on Win 2k -> Win 2k3 issue
 
Gary,
 
Here is some more info from my dba:
 
btw the problem can be reproduced in query analyzer by putting the remote query 
in a transaction
 
begin tran
select * from linkedserver..tablename
commit tran
 
you would get an error stating that it could not being a distributed 
transaction. With Remedy you have to be careful to use the exact Remedy syntax 
including transaction rules to ensure that you get the same results.
 
Just so you know, it took my dba about a week to figure this out. He said it 
was the most difficult thing has had had to solve in his 2+ years here.
 
HTH,
 
Roger A. Nall
Manager, OSSNMS Remedy
T-Mobile USA
Desk: 813-348-2556(New)
Cell: 973-652-6723
FAX: 813-348-2565
sf49fanv AIM IM
RogerNall   Yahoo IM
 



From: Action Request System discussion list(ARSList) [mailto: 
arslist@ARSLIST.ORG ] On Behalf Of Opela, Gary L Contr OC-ALC/ITMA
Sent: Wednesday, March 21, 2007 1:26 PM
To: arslist@ARSLIST.ORG
Subject: Re: MS SQL on Win 2k -> Win 2k3 issue
 
Okay, so, my DBA changed something on the server, I’m not sure what yet, but we 
now are getting closer. I asked him about DTC, he said he had already checked 
it. I am wondering if maybe he had found a configuration was off or something, 
a colleague and I had found some documentation that seemed to document issues 
similar to mine and sent it off to him.

We now get the following error:
 
ARERR [552] Failure during SQL operation to the database : The ROLLBACK 
TRANSACTION request has no corresponding BEGIN TRANSACTION. (SQL Server 3903)
 
Do I have something configured incorrectly on my side?

Thanks,

Gary
 



From: Action Request System discussion list(ARSList) [mailto: 
arslist@ARSLIST.ORG ] On Behalf Of Heider, Stephen
Sent: Wednesday, March 21, 2007 10:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: MS SQL on Win 2k -> Win 2k3 issue
 
Has DTC been enabled and configured on the Win 2003 server?
 
Stephen
 



From: Action Request System discussion list(ARSList) [mailto: 
arslist@ARSLIST.ORG ] On Behalf Of Opela, Gary L Contr OC-ALC/ITMA
Sent: Wednesday, March 21, 2007 10:57 AM
To: arslist@ARSLIST.ORG
Subject: MS SQL on Win 2k -> Win 2k3 issue
** 
Environment:
 
Local Server: Windows 2k
MS SQL 2k
Remedy 6.3 no patch
 
Remote Server:
Windows 2k3
MS SQL 2k

 
Every since the server guys upgraded the remote server to 2k3, it has broken my 
functionality to connect to it via a linked database using remedy. It works 
just fine when using SQL Query Analyzer, it just doesn’t work with Remedy. The 
DBAs can see my connection come through, just not the query.
 
I know I’ve already posted on this, but I have new data in that I’ve found out 
what was upgraded, Windows 2k server -> Windows 2k3 server.
 
This upgrade is the only thing that changed, and then my linked database 
stopped working.
 
I was wondering if anyone out there has gone through the same process and had 
similar results?

Thanks


 

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Try the Yahoo! Mail Beta.
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ITIL, CMDB usefulness ...was Re: Full Time Remedy Developer - ATLANTA GA (U)

[Rabi Tripathi]

IMHO:

Patrick:
ITIL has been around for a long time and it's
connection to ISO is rather recent. I personally would
not judge ITIL based on any misgivings I may have
about UN, ISO or any other international agencies.

Andy, Norm:
ITIL provides *general* guidelines for ITSM. It
doesn't give you a complete blueprint to follow from a
to z. It doesn't say that anything not in ITIL is not
worth doing. If you understand that and use its
concepts sensibly to have them work in your
environment, it does provide the benefits it promises.
It has been around too long to be a fad. 

When ITIL hurts more than helping, in my opinionm, is
when an organization takes it as the word from god and
goes nuts following it to the letter trying to mold
themselves to every detail contained in it. You are
not for ITIL; ITIL is for you to be used the best way
it makes sense in your environment. 

Learning ITIL concepts is live having visited many
other IT organizations. Their commonalities are most
likely useful information for you, but you hardly want
to blindly mimic everything.

If members of an IT organization are more worried/more
occupied with ITIL (getting it right, following it)
than providing the core services--the IT Services--
then ITIL (or your implementation of ITIL) is clearly
counterproductive because you have let loose an unduly
disruptive and distracting beast.

[
As an aside: I remember a popular System/Network
/Application management platform (I guess I could have
said ITSM platform) IBM bought in Mid 1990s, which
when fully implemented at that time was reported to
consume so much network bandwidth and processing power
at some sites, that it was abandoned or severely
scaled back. 

Like, say, adding to a car a powerful but heavy engine
that barely manages to provide the extra power needed
to carrry the wight of the added engine. Hope I didn't
mess up this long winded sentence.
]

There are other ways an organization can abuse,
underuse or misuse ITIL: using or pretending to use
ITIL concepts merely for its cool factor...or its
fashion appeal (the label is what you are
after...intentionally, or by failing to truly cause
the changes required to benefit from it); focusing
more on tools rather than processes; failing to cause
the culture change required on the part of IT folks,
groups; having a good process on paper that is not
followed in reality or not follow-able for various
reasons; failing to account for the interdependence
between various ITSM processes;  attempting to change
everything at the same time, not having the CMDB
necessary to support ITSM processes (never built it
right, or could not maintain it) etc...

Otherwise, if you look at it as providing general
guidelines that represents collective wisdom collected
over decades--information that was deemed *generally*
appliacble to most typical environments--and use it
sensibly taking into account your own organization's
peculiarities it can provide the benefits it promises.


You can't implement ITIL in a vacuum devoid of the
uniqueness of your environment.

About CMDB: I am yet to see a successful
implementation of CMDB, on-going *maintainence* over a
long period such that it is fully leveraged (pardon
the cliche, perhaps fitting in this context) in other
ITSM processes...in a *complex organization*. But I am
a mere mortal that has seen only so much of the world.

If anybody has seen a successful CMDB implemantation
in a complex environment, that fully conforms to ITIL
standards, and one that has been sustained over a long
period and is truly used by the other ITIL processces
(at least a number of them) the way ITIL says it
should be used, feel free to chide me publicly.

I feel like going into hiding for a while.


--- patrick zandi <[EMAIL PROTECTED]> wrote:

> Thanks for all the info:
> I have come to the following conclusions.
> #1 This is stupid.
>   a. here is one reason why
> 
> 
> ISO/IEC 2-2:2005 is the *Code of Practice* and
> describes the best
> practices for Service Management processes within
> the scope of ISO/IEC
> 2-1. ""The code of Practice will be of
> particular use to organisations
> preparing to be audited against ISO/IEC 2 or
> planning service
> improvements. ""
> -- 
>  b.
> Since when did I become accountable or auditable by
> a UN Standard.
> I thought I was in the US..  Sorry.. not interested.
> Who is going to audit me ? the UN ? some Private
> Company ?
> 
> This is part of the Ecommerce Agenda by the
> Socialist Undercurrent of the
> U.N within the US.
> 
> The Above is my personal opinions only  and I am
> sure they are not of the
> Air Force.
> 
> I conviced that someone has been sold a bill of
> goods. Deception is
> everywhere.
> 
> 
> On 3/20/07, Joran, Peter P, CTR, OSD-CIO
> <[EMAIL PROTECTED]> wrote:
> >
> > UNCLASSIFIED
> >
> > ITIL is not certifiable as application nor can an
> organization be ITIL
> > certified. Individuals can be certified.
> >
> > ITIL is the process model for ISO2 (an IT
> Service

Re: CMDB 2.0 compatibility with ARS 6.x...

[Michiel Beijen]

Joe,

Even ITSM 6 (and cmdb 1.0) will not run on ARS 6.0, you will need at least
version 3.


--
Met vriendelijke groet / Kind regards
Michiel Beijen
__
MANSOLUTIONS
Energieweg 60-62
3771 NA Barneveld
The Netherlands
Tel. +31-(0)612968592
Mail [EMAIL PROTECTED]
Internet http://bsm.mansolutions.nl

On 3/21/07, Rick Cook <[EMAIL PROTECTED]> wrote:


** BMC is supposed to be providing a loong-promised white paper
telling how to map those two, but I don't think it's available yet.

Until then, you can still do it, but you're on your own to do the mapping
of the ITSM 6 forms to the CMDB 2.0 CDM, which is different than the 1.xCDM 
that it is currently mapped to.

*Rick*
--
*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On Behalf Of *Joe DeSouza
*Sent:* Tuesday, March 20, 2007 7:29 PM
*To:* arslist@ARSLIST.ORG
*Subject:* CMDB 2.0 compatibility with ARS 6.x...

**
Is anyone out there running CMDB 2.0 on ARS 6.0?

I know this might not be supported if you go strictly according to the
compatibility matrix but was wondering if this combination was workable.. If
not anyone knows the reasons why?

Joe

--
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Let Yahoo! FareChase search your favorite travel 
sitesto
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Re: ARS 6.3 - encryption between ARS and AREmail.

[patrick zandi]

Actually, that is what I am looking for.. KB stinks.. will have to check the
docs themselves.. thanks.

On 3/21/07, Hall Chad - chahal <[EMAIL PROTECTED]> wrote:


**

We have a separate AR Server and Email Engine. We're not using encryption,
but it would be very easy to implement. Just add the ar.cfg tags needed to
enable and enforce the level of encryption you want, and all API clients
(including the email engine) should start using encryption automatically.
There's a PDF on the encryption products that tells you everything you need
to know.



*Chad Hall*
(501) 342-2650
 --

*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On Behalf Of *patrick zandi
*Sent:* Wednesday, March 21, 2007 1:11 PM
*To:* arslist@ARSLIST.ORG
*Subject:* ARS 6.3 - encryption between ARS and AREmail.



**

Does anyone have an AR Email on 1 box and the Server on another ?



If so.. do you run encryption between them ?



Any info.. thanks...

Just starting into the research.. side.

IDEA HERE: is Solaris AREmail / Windows ARS - Mid-tier

Thanks



--
Patrick Zandi

__20060125___This posting was submitted with HTML in
it___

*
The information contained in this communication is confidential, is
intended only for the use of the recipient named above, and may be
legally privileged.

If the reader of this message is not the intended recipient, you are
hereby notified that any dissemination, distribution or copying of this
communication is strictly prohibited.

If you have received this communication in error, please resend this
communication to the sender and delete the original message or any copy
of it from your computer system.

Thank you.
*

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--
Patrick Zandi

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Re: MS SQL on Win 2k -> Win 2k3 issue

[Opela, Gary L Contr OC-ALC/ITMA]

Wow, thanks. I can believe that, judging by the mass confusion of all of
my DBAs.

 

Stephen has pointed out several other posts where users had similar
issues. I'm going through and trying all of their different things right
now that helped them. So far, no luck. I'll look at the MS article below
in a minute. I already sent one MS article I found on similar issues
with DST to my DBA, and he tried configuring the DST service the same
way that the article said, and that's what got us to where we were.
Before I started getting this error, my query would just hang.

 

I'll keep you guys posted.

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Nall, Roger
Sent: Wednesday, March 21, 2007 2:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: MS SQL on Win 2k -> Win 2k3 issue

 

Gary,

 

Here is some more info from my dba:

 

btw the problem can be reproduced in query analyzer by putting the
remote query in a transaction

 

begin tran

select * from linkedserver..tablename

commit tran

 

you would get an error stating that it could not being a distributed
transaction. With Remedy you have to be careful to use the exact Remedy
syntax including transaction rules to ensure that you get the same
results.

 

Just so you know, it took my dba about a week to figure this out. He
said it was the most difficult thing has had had to solve in his 2+
years here.

 

HTH,

 

Roger A. Nall

Manager, OSSNMS Remedy

T-Mobile USA

Desk: 813-348-2556(New)

Cell: 973-652-6723

FAX: 813-348-2565

sf49fanv AIM IM

RogerNall   Yahoo IM

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr
OC-ALC/ITMA
Sent: Wednesday, March 21, 2007 1:26 PM
To: arslist@ARSLIST.ORG
Subject: Re: MS SQL on Win 2k -> Win 2k3 issue

 

Okay, so, my DBA changed something on the server, I'm not sure what yet,
but we now are getting closer. I asked him about DTC, he said he had
already checked it. I am wondering if maybe he had found a configuration
was off or something, a colleague and I had found some documentation
that seemed to document issues similar to mine and sent it off to him.


We now get the following error:

 

ARERR [552] Failure during SQL operation to the database : The ROLLBACK
TRANSACTION request has no corresponding BEGIN TRANSACTION. (SQL Server
3903)

 

Do I have something configured incorrectly on my side?

Thanks,


Gary

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
Sent: Wednesday, March 21, 2007 10:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: MS SQL on Win 2k -> Win 2k3 issue

 

Has DTC been enabled and configured on the Win 2003 server?

 

Stephen

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr
OC-ALC/ITMA
Sent: Wednesday, March 21, 2007 10:57 AM
To: arslist@ARSLIST.ORG
Subject: MS SQL on Win 2k -> Win 2k3 issue

** 

Environment:

 

Local Server: Windows 2k

MS SQL 2k

Remedy 6.3 no patch

 

Remote Server:

Windows 2k3

MS SQL 2k



 

Every since the server guys upgraded the remote server to 2k3, it has
broken my functionality to connect to it via a linked database using
remedy. It works just fine when using SQL Query Analyzer, it just
doesn't work with Remedy. The DBAs can see my connection come through,
just not the query.

 

I know I've already posted on this, but I have new data in that I've
found out what was upgraded, Windows 2k server -> Windows 2k3 server.

 

This upgrade is the only thing that changed, and then my linked database
stopped working.

 

I was wondering if anyone out there has gone through the same process
and had similar results?


Thanks



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Re: Hummingbird SearchServer download - where?

[Easter, David]

Hi Guillaume,
 
  The Hummingbird SearchServer 5.4 used with FTS for AR System 7.0.01
comes with AR System.  Therefore, when you download AR System from the
BMC website, you get the Hummingbird SearchServer.  You would not go to
the Hummingbird web site.
 
  Licensing of FTS is purchased separately from AR System itself, but
the code comes with every AR System.
 
Thanks,
 
-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Guillaume Rheault
Sent: Wednesday, March 21, 2007 12:17 PM
To: arslist@ARSLIST.ORG
Subject: Hummingbird SearchServer download - where?


** 
 Hello List,
 
Where do I download the Hummingbird SearchServer 5.4 installer that
would be used for a Remedy FTS? from the BMC website or from the
hummingbird web site?
 
Thanks, Guillaume
__20060125___This posting was submitted with HTML in
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Re: Hummingbird SearchServer download - where?

[Guillaume Rheault]

**



Also, does anybody know what is the cost of the Hummingbird SearchServer license? is it possible to get a temporary license?


From: Guillaume RheaultSent: Wed 03/21/07 3:25 PMTo: arslist@ARSLIST.ORGSubject: Hummingbird SearchServer download - where?

 Hello List,
 
Where do I download the Hummingbird SearchServer 5.4 installer that would be used for a Remedy FTS? from the BMC website or from the hummingbird web site?
 
Thanks, Guillaume
__20060125___This posting was submitted with HTML in it___

Re: MS SQL on Win 2k -> Win 2k3 issue

[Nall, Roger]

Gary,

 

Here is some more info from my dba:

 

btw the problem can be reproduced in query analyzer by putting the
remote query in a transaction

 

begin tran

select * from linkedserver..tablename

commit tran

 

you would get an error stating that it could not being a distributed
transaction. With Remedy you have to be careful to use the exact Remedy
syntax including transaction rules to ensure that you get the same
results.

 

Just so you know, it took my dba about a week to figure this out. He
said it was the most difficult thing has had had to solve in his 2+
years here.

 

HTH,

 

Roger A. Nall

Manager, OSSNMS Remedy

T-Mobile USA

Desk: 813-348-2556(New)

Cell: 973-652-6723

FAX: 813-348-2565

sf49fanv AIM IM

RogerNall   Yahoo IM

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr
OC-ALC/ITMA
Sent: Wednesday, March 21, 2007 1:26 PM
To: arslist@ARSLIST.ORG
Subject: Re: MS SQL on Win 2k -> Win 2k3 issue

 

Okay, so, my DBA changed something on the server, I'm not sure what yet,
but we now are getting closer. I asked him about DTC, he said he had
already checked it. I am wondering if maybe he had found a configuration
was off or something, a colleague and I had found some documentation
that seemed to document issues similar to mine and sent it off to him.


We now get the following error:

 

ARERR [552] Failure during SQL operation to the database : The ROLLBACK
TRANSACTION request has no corresponding BEGIN TRANSACTION. (SQL Server
3903)

 

Do I have something configured incorrectly on my side?

Thanks,


Gary

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
Sent: Wednesday, March 21, 2007 10:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: MS SQL on Win 2k -> Win 2k3 issue

 

Has DTC been enabled and configured on the Win 2003 server?

 

Stephen

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr
OC-ALC/ITMA
Sent: Wednesday, March 21, 2007 10:57 AM
To: arslist@ARSLIST.ORG
Subject: MS SQL on Win 2k -> Win 2k3 issue

** 

Environment:

 

Local Server: Windows 2k

MS SQL 2k

Remedy 6.3 no patch

 

Remote Server:

Windows 2k3

MS SQL 2k



 

Every since the server guys upgraded the remote server to 2k3, it has
broken my functionality to connect to it via a linked database using
remedy. It works just fine when using SQL Query Analyzer, it just
doesn't work with Remedy. The DBAs can see my connection come through,
just not the query.

 

I know I've already posted on this, but I have new data in that I've
found out what was upgraded, Windows 2k server -> Windows 2k3 server.

 

This upgrade is the only thing that changed, and then my linked database
stopped working.

 

I was wondering if anyone out there has gone through the same process
and had similar results?


Thanks



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it___

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it___ __20060125___This posting was submitted with
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Re: ARS 6.3 - encryption between ARS and AREmail.

[Hall Chad - chahal]

We have a separate AR Server and Email Engine. We're not using
encryption, but it would be very easy to implement. Just add the ar.cfg
tags needed to enable and enforce the level of encryption you want, and
all API clients (including the email engine) should start using
encryption automatically. There's a PDF on the encryption products that
tells you everything you need to know.

 

Chad Hall  
(501) 342-2650



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi
Sent: Wednesday, March 21, 2007 1:11 PM
To: arslist@ARSLIST.ORG
Subject: ARS 6.3 - encryption between ARS and AREmail.

 

** 

Does anyone have an AR Email on 1 box and the Server on another
?

 

If so.. do you run encryption between them ?

 

Any info.. thanks...

Just starting into the research.. side.

IDEA HERE: is Solaris AREmail / Windows ARS - Mid-tier

Thanks

 

-- 
Patrick Zandi 

__20060125___This posting was submitted with HTML in
it___ 

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The information contained in this communication is confidential, is
intended only for the use of the recipient named above, and may be
legally privileged.

If the reader of this message is not the intended recipient, you are 
hereby notified that any dissemination, distribution or copying of this
communication is strictly prohibited.

If you have received this communication in error, please resend this
communication to the sender and delete the original message or any copy
of it from your computer system.

Thank you.
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Re: Email Engine Issue

[Simmons, Theodore J.]

I have gotten this error, because the Account under the logon properties didn't 
have permission to send through the MAPI account I was using in the Remedy 
Email Config. I changed the logon properties of the Email Engine to be an 
account that has permissions, generally I use the same account login as the 
MAPI account I have set up in Remedy Email Config, to the MAPI account you are 
attempting to use in Remedy.

HTH
Theo

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Shanmugadas, Suresh
Sent: Wednesday, March 21, 2007 2:56 PM
To: arslist@ARSLIST.ORG
Subject: Email Engine Issue

Hello All

ARS 7.0.1 Patch 1
Win 2003 server
Oracle 10g
Email Engine 7.0.1
Java JDK 1.5.0_10

When I upgraded from ARS 6.3 to 7.0.1 I am running into the following errors 
with the email engine. When I tried to send an email, I get these errors

Invalid class pointer. 

javax.mail.MessagingException: Invalid class pointer.


at com.remedy.mail.mapi.MAPINative.createMessage(Native Method)

at com.remedy.mail.mapi.MAPIMessage.createNative(MAPIMessage.java:240)

at 
com.remedy.mail.mapi.MAPITransport.createNativeMessage(MAPITransport.java:120)

at com.remedy.mail.mapi.MAPITransport.sendMessage(MAPITransport.java:60)

at com.remedy.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:359)

at com.remedy.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:211)

at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268)

at java.lang.Thread.run(Unknown Source)

Has anyone seen this before, earlier I had the unable to login to MAPI ,error 
which I resolved it by running the Email Engine service as a domain account.

Any Help would be appreciated.


-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Tony Worthington
Sent: Tuesday, January 30, 2007 12:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: Netcool 7.1 + ARS 7.0.1 ?

We have portmapper, and fixed TCP.  Netcool is using the AR_TCP_PORT setting, 
just to rule out portmapper weirdness

Netcool logs show sucessful connection, but it shows the same message when we 
put in a bogus server name.

We've opened a netcool ticket...


--
Tony Worthington
[EMAIL PROTECTED]
262-703-5911



Jarl Grøneng <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 

01/30/2007 12:42 PM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: Netcool 7.1 + ARS 7.0.1 ?






Dumb question:
Do your ar server running with tcp port?

What does the netcool logs say?

--
Jarl

On 1/30/07, Tony Worthington <[EMAIL PROTECTED]> wrote:
> Has anyone had any success using the linux Netcool 7.1 v5.1 adapter
> against an ARS 7.0.1 server?
>
> We've tried both the 6.3 and 7.0.1 api's and neither work.  I have on 
API
> and user logging, and there are no connection attempts from netcool.
>
> I won't go into specifics as this will quickly drift to a netcool
> discussion, but if someone with a working setup could contact me off 
list
> I'd appreciate it.
>
> Thanks,
> Tony
>
> --
> Tony Worthington
> [EMAIL PROTECTED]
> 262-703-5911
>
> CONFIDENTIALITY NOTICE:
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Re: MS SQL on Win 2k -> Win 2k3 issue

[Opela, Gary L Contr OC-ALC/ITMA]

Okay, thanks Stephen.


Gary

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
Sent: Wednesday, March 21, 2007 12:45 PM
To: arslist@ARSLIST.ORG
Subject: Re: MS SQL on Win 2k -> Win 2k3 issue

 

Gary, 

 

With Win Server 2003, there are some post-installation (or post-upgrade)
configuration changes needed to get this to work.  

 

There are several threads on the List that detail resolutions.  Check
out the post from March 12 entitled "MS SQL -> Oracle ... Distributed
Transaction failed ?" for a quick list of threads.

 

 

Stephen

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr
OC-ALC/ITMA
Sent: Wednesday, March 21, 2007 1:26 PM
To: arslist@ARSLIST.ORG
Subject: Re: MS SQL on Win 2k -> Win 2k3 issue

** 

Okay, so, my DBA changed something on the server, I'm not sure what yet,
but we now are getting closer. I asked him about DTC, he said he had
already checked it. I am wondering if maybe he had found a configuration
was off or something, a colleague and I had found some documentation
that seemed to document issues similar to mine and sent it off to him.


We now get the following error:

 

ARERR [552] Failure during SQL operation to the database : The ROLLBACK
TRANSACTION request has no corresponding BEGIN TRANSACTION. (SQL Server
3903)

 

Do I have something configured incorrectly on my side?

Thanks,


Gary

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
Sent: Wednesday, March 21, 2007 10:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: MS SQL on Win 2k -> Win 2k3 issue

 

Has DTC been enabled and configured on the Win 2003 server?

 

Stephen

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr
OC-ALC/ITMA
Sent: Wednesday, March 21, 2007 10:57 AM
To: arslist@ARSLIST.ORG
Subject: MS SQL on Win 2k -> Win 2k3 issue

** 

Environment:

 

Local Server: Windows 2k

MS SQL 2k

Remedy 6.3 no patch

 

Remote Server:

Windows 2k3

MS SQL 2k



 

Every since the server guys upgraded the remote server to 2k3, it has
broken my functionality to connect to it via a linked database using
remedy. It works just fine when using SQL Query Analyzer, it just
doesn't work with Remedy. The DBAs can see my connection come through,
just not the query.

 

I know I've already posted on this, but I have new data in that I've
found out what was upgraded, Windows 2k server -> Windows 2k3 server.

 

This upgrade is the only thing that changed, and then my linked database
stopped working.

 

I was wondering if anyone out there has gone through the same process
and had similar results?


Thanks



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Hummingbird SearchServer download - where?

[Guillaume Rheault]

 Hello List,

Where do I download the Hummingbird SearchServer 5.4 installer that would be 
used for a Remedy FTS? from the BMC website or from the hummingbird web site?

Thanks, Guillaume

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Re: MS SQL on Win 2k -> Win 2k3 issue

[Nall, Roger]

Gary,

 

I talked to my dba and he suggested that you look at this:

 

http://msdn2.microsoft.com/en-us/library/ms679479.aspx

 

HTH,

 

 

Roger A. Nall

Manager, OSSNMS Remedy

T-Mobile USA

Desk: 813-348-2556(New)

Cell: 973-652-6723

FAX: 813-348-2565

sf49fanv AIM IM

RogerNall   Yahoo IM

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr
OC-ALC/ITMA
Sent: Wednesday, March 21, 2007 10:57 AM
To: arslist@ARSLIST.ORG
Subject: MS SQL on Win 2k -> Win 2k3 issue

 

Environment:

 

Local Server: Windows 2k

MS SQL 2k

Remedy 6.3 no patch

 

Remote Server:

Windows 2k3

MS SQL 2k



 

Every since the server guys upgraded the remote server to 2k3, it has
broken my functionality to connect to it via a linked database using
remedy. It works just fine when using SQL Query Analyzer, it just
doesn't work with Remedy. The DBAs can see my connection come through,
just not the query.

 

I know I've already posted on this, but I have new data in that I've
found out what was upgraded, Windows 2k server -> Windows 2k3 server.

 

This upgrade is the only thing that changed, and then my linked database
stopped working.

 

I was wondering if anyone out there has gone through the same process
and had similar results?


Thanks



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Re: AR System Email Messages

[Tanner, Doug]

There are a few ways to do, but there is a hidden field that has the
mailbox ID (GUID). Doug

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Cupp, Michael E Jr. CTR USAF
AFRL/SNOD
Sent: Wednesday, March 21, 2007 2:47 PM
To: arslist@ARSLIST.ORG
Subject: AR System Email Messages
Importance: High

 

I have a need to set up an escalation, etc that runs against AR System
Email Messages. 

When it finds new messages in this form (as placed there by the remedy
email engine), I would like to run a set fields to push the data to a
new form.  My problem is that I want to look at Mailbox Name to secure
messages that come in from a specific remedy mailbox setup.  I get an
error that I can't since the mailbox name field is display only.  Ah ha!
So I'll instead use the to field, and grab only messages that were sent
to the inbox in question.  Now I get "Failure during SQL operation to
the database" - evidently there is a further issue.  "The data types
text and varchar are incompatible in the equal to operator. (SQL Server
402)"

My question is, once I have the email in remedy, procedurally, what is a
good way to find it and process it?  Someone has to have done this -
please help me.

 

Thanks!

---
Michael Cupp, Jr., Contractor, RCF
Oracle Database Administrator
AFRL EBS Helpdesk Team Lead
AFRL/SNOD Enterprise Operations Center
Wright-Patterson AFB, Ohio
DSN 785-3827 

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only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient 
of this e-mail and have received it in error, please immediately notify the 
sender by return email and then delete it from your mailbox. This message may 
be protected by the attorney-client privilege and/or work product doctrine.  
Accessing, copying, disseminating or re-using any of the information contained 
in this e-mail by anyone other than the intended recipient is strictly 
prohibited. Finally, you should check this email and any attachments for the 
presence of viruses, as the sender accepts no liability for any damage caused 
by any virus transmitted by this email.  Thank you.


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AR System Email Messages

[Cupp, Michael E Jr. CTR USAF AFRL/SNOD]

I have a need to set up an escalation, etc that runs against AR System
Email Messages.

When it finds new messages in this form (as placed there by the remedy
email engine), I would like to run a set fields to push the data to a
new form.  My problem is that I want to look at Mailbox Name to secure
messages that come in from a specific remedy mailbox setup.  I get an
error that I can't since the mailbox name field is display only.  Ah ha!
So I'll instead use the to field, and grab only messages that were sent
to the inbox in question.  Now I get "Failure during SQL operation to
the database" - evidently there is a further issue.  "The data types
text and varchar are incompatible in the equal to operator. (SQL Server
402)"

My question is, once I have the email in remedy, procedurally, what is a
good way to find it and process it?  Someone has to have done this -
please help me.


Thanks!


---
Michael Cupp, Jr., Contractor, RCF
Oracle Database Administrator
AFRL EBS Helpdesk Team Lead
AFRL/SNOD Enterprise Operations Center
Wright-Patterson AFB, Ohio
DSN 785-3827


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Email Engine Issue

[Shanmugadas, Suresh]

Hello All

ARS 7.0.1 Patch 1
Win 2003 server
Oracle 10g
Email Engine 7.0.1
Java JDK 1.5.0_10

When I upgraded from ARS 6.3 to 7.0.1 I am running into the following errors 
with the email engine. When I tried to send an email, I get these errors

Invalid class pointer. 

javax.mail.MessagingException: Invalid class pointer.


at com.remedy.mail.mapi.MAPINative.createMessage(Native Method)

at com.remedy.mail.mapi.MAPIMessage.createNative(MAPIMessage.java:240)

at 
com.remedy.mail.mapi.MAPITransport.createNativeMessage(MAPITransport.java:120)

at com.remedy.mail.mapi.MAPITransport.sendMessage(MAPITransport.java:60)

at com.remedy.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:359)

at com.remedy.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:211)

at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268)

at java.lang.Thread.run(Unknown Source)

Has anyone seen this before, earlier I had the unable to login to MAPI ,error 
which I resolved it by running the Email Engine service as a domain account.

Any Help would be appreciated.


-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Tony Worthington
Sent: Tuesday, January 30, 2007 12:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: Netcool 7.1 + ARS 7.0.1 ?

We have portmapper, and fixed TCP.  Netcool is using the AR_TCP_PORT setting, 
just to rule out portmapper weirdness

Netcool logs show sucessful connection, but it shows the same message when we 
put in a bogus server name.

We've opened a netcool ticket...


--
Tony Worthington
[EMAIL PROTECTED]
262-703-5911



Jarl Grøneng <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 

01/30/2007 12:42 PM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: Netcool 7.1 + ARS 7.0.1 ?






Dumb question:
Do your ar server running with tcp port?

What does the netcool logs say?

--
Jarl

On 1/30/07, Tony Worthington <[EMAIL PROTECTED]> wrote:
> Has anyone had any success using the linux Netcool 7.1 v5.1 adapter
> against an ARS 7.0.1 server?
>
> We've tried both the 6.3 and 7.0.1 api's and neither work.  I have on 
API
> and user logging, and there are no connection attempts from netcool.
>
> I won't go into specifics as this will quickly drift to a netcool
> discussion, but if someone with a working setup could contact me off 
list
> I'd appreciate it.
>
> Thanks,
> Tony
>
> --
> Tony Worthington
> [EMAIL PROTECTED]
> 262-703-5911
>
> CONFIDENTIALITY NOTICE:
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> If you have received this transmission in error, please destroy it and 
notify us immediately at 262-703-7000.
>
> CAUTION:
> Internet and e-mail communications are Kohl's property and Kohl's 
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received.  Kohl's reserves the right to monitor messages to or from 
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CONFIDENTIALITY NOTICE: 

This is a transmission from Kohl's Department Stores, Inc.

and may contain information which is confidential and proprietary.

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us immediately at 262-703-7000.



CAUTION:

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ARS 7 FTS different servers

[patrick zandi]

I know I saw someone post something on this subject, but cannot find..
Wasn't there some issue with ARS 7.X having the server with FTS, on one
physical box,
and oracle on the other physical box ?

--
Patrick Zandi

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ARS 6.3 - encryption between ARS and AREmail.

[patrick zandi]

Does anyone have an AR Email on 1 box and the Server on another ?



If so.. do you run encryption between them ?

Any info.. thanks...
Just starting into the research.. side.
IDEA HERE: is Solaris AREmail / Windows ARS - Mid-tier
Thanks

--

Patrick Zandi


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Re: Full Time Remedy Developer - ATLANTA GA

[patrick zandi]

The issue is purely ECommerce..
ISO --- is attempting to cut through any countries standards, and
universalize it.. with a cookie cutter..
International Standards -- Then once a couple of big Co. sign up.. then they
leverage that and say
"Well if you want to do business with us... Then become compliant.. "
Which is a really Dis-Information. They were the first Sold the bill of
good, hook line and sinker.. and they are being used to get everyone else to
anty up. All in the name of ECommerce.

Look at Walmart.. you cannot buy or sell anything without a Chip implanted
into each product. it hits the warehouse and scan it.. and voila.. they know
how many there are.. they do not need to do a count and some are not
missing. Similar in aspect..
But folks will disagree with my conclusion and listen to the party line
instead.


On 3/21/07, Mayfield, Andy L. <[EMAIL PROTECTED]> wrote:


I am far less concerned with what the UK has determined to be the "Best
business Practices" and more concerned with what meets my companies
needs. Of course in fairness I have to say that we only utilize ARS and
do not currently use CMDB.

>Andy L. Mayfield
>System Operation Specialist
>Alabama Power Company
   Office: 8-226-1805


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
CG/SCWOE
Sent: Wednesday, March 21, 2007 12:17 PM
To: arslist@ARSLIST.ORG
Subject: Re: Full Time Remedy Developer - ATLANTA GA

I just think it's one of the latest buzzwords.  IT managers hear these
grandiose stories about these new management/process techniques at
conferences and via sales presentations and then jump all over them.
They get very hot for awhile, people in the trenches realize it's smoke
and mirrors, and they go away...only to be replaced by the next great
thing.

BMC has some sales presentation they refer to as "training" where they
have managers attempt to "manage" an airport using their "current
know-how." Sure enough, the managers lose money in the exercise.  Then
they have the managers apply the ITIL techniques they're selling and
voila! They turn a profit.  People just eat that stuff up.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L.
Sent: Wednesday, March 21, 2007 12:10 PM
To: arslist@ARSLIST.ORG
Subject: Re: Full Time Remedy Developer - ATLANTA GA

I still do not see the point in something like ITIL. Although to be
honest I am not very familiar with its particulars, just the concept. Is
there something I'm missing?

Andy L. Mayfield
System Operation Specialist
Alabama Power Company
Office: 8-226-1805


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Tuesday, March 20, 2007 11:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: Full Time Remedy Developer - ATLANTA GA

http://www.isoiec2certification.com/certification/index.asp

"Any organisation is able to claim compliance with an industry
standard such as ISO/IEC 2 and may put such claims in their
documentation and other collateral.

However, it is clearly more valuable for such claims to be
independently verified as part of a formal certification scheme. ISO
9000 and BS 7799/ISO 17799 are examples where such certification
schemes have already been established."

So, to answer your question; it 'can' be expensive.

Axton Grams

On 3/20/07, patrick zandi <[EMAIL PROTECTED]> wrote:
> **
> ARSList folks..
> This may not be the case .. but
> Based on this.. I have a short question::
> How do you make a custom application ITIL compliant ?
> Wouldn't that take alot of programming, and cost to certify ?
> just wondering..
>
>
> On 3/20/07, Lang, Karee <[EMAIL PROTECTED]> wrote:
> > Title:
> > Sr. Remedy Developer
> >
> > Skills:
> > 7 yrs of software application design & develop, 5 yrs Custom Remedy
> > application develop & Admin, Current exp as Senior Remedy developer
with
> > Remedy 6 or 7
> >
> > Job description:
> >
> > Responsibilities include:
> > * Providing expert-level Remedy application design, development and
> > support.
> > * Working with other developers and project managers to explore
> > technical alternatives, develop project plans, estimate levels of
effort
> > and execute SW development work.
> > * Configuring and administering system settings for Production,
Staging,
> > Test and Development environments.
> > * Assisting the Director of Operational Support Systems in
architecting
> > specifications for systems to meet business requirements.
> > * Facilitating data validation and verification, preparing
management
> > reports, and assisting business users in data analysis
> >
> > Minimum Requirements:
> > * Minimum of 7 years of software application design and development
> > experience;
> > * Minimum 5 years Custom Remedy application development and
> > administration experience
> > * Experience with co

Re: CMDB 2.0 compatibility with ARS 6.x... (Corrected to Change 6.0)

[Easter, David]

> I would not hold my breath for the white paper 

It's not just a white paper to make BMC applications compatible with
CMDB 2.0x.  It will also require the applications to be patched.  While
I'm not involved in that area of development, the latest I've heard is
that it's still scheduled and has not been cancelled.  My guess would be
that something official would be announced in late April or early May.
 
Thanks,
 
-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Wednesday, March 21, 2007 9:21 AM
To: arslist@ARSLIST.ORG
Subject: Re: CMDB 2.0 compatibility with ARS 6.x... (Corrected to Change
6.0)


** 
I think you're probably right, Shyam.  It probably wouldn't be delayed
this long unless there were some strategic concerns at play.  For my
$0.02, there are customers who have no intention of upgrading ITSM
beyond v6 for the time being, understand that there is no easy upgrade
path, and yet they would like the much improved CMDB CDM and enhanced
functionality it offers for as long as they are on ITSM 6.  If support
is such a major concern (and I am not at all saying it shouldn't be),
then perhaps the white paper needs to include caveats that "Support on
this is limited to.".  Then let the customers decide if they have
the bandwidth and expertise available to fly pretty much solo on it, or
wait until they want to upgrade ITSM. 
 
Of course, experienced customers know that the first time or two through
a new process like this, they're pretty much finding the bugs that QA
did not anyway, and helping support to know how to navigate the
minefields, so maybe they should release this in a limited fashion to a
couple of high-profile companies that are willing to trade the extra
work in return for getting this done early.  Of course, by the time that
process is finished, it may be a completely moot point anyway, as ITSM 6
will be rolling toward the end of the supported products line. 
 
Rick
 
On 3/21/07, Shyam Attavar <[EMAIL PROTECTED]> wrote: 

Joe,

I am also eagerly awaiting the white paper that will support
running ITSM
6.x on CMDB 2.x. However, I have heard that there are concerns
about the 
complexity from a support perspective and BMC is re-evaluating
this
compatibility. Furthermore the upgrade path from such a
configuration to
ITSM 7.x or higher.

I would not hold my breath for the white paper 

Cheers,
--
Shyam

- Original Message -
From: "Joe DeSouza" <[EMAIL PROTECTED]>
Newsgroups: gmane.comp.crm.arsystem.general
To: 
Sent: Tuesday, March 20, 2007 4:40 PM
Subject: CMDB 2.0 compatibility with ARS 6.x... (Corrected to
Change 6.0)


> Disregard my previous email... my question actually is is 6.0
Change
> running on a 7.x ARS platform compatible with CMDB 2.0?
>
> I know this might not be supported if you go strictly
according to the
> compatibility matrix but am wondering if this combination
could be made 
> workable either directly or using some sort of a workaround..
Any good
> reasons besides the compatibility matrix why it would not
work?
>
> Joe
>


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Re: MS SQL on Win 2k -> Win 2k3 issue

[Heider, Stephen]

Gary, 
 
With Win Server 2003, there are some post-installation (or post-upgrade)
configuration changes needed to get this to work.  
 
There are several threads on the List that detail resolutions.  Check
out the post from March 12 entitled "MS SQL -> Oracle ... Distributed
Transaction failed ?" for a quick list of threads.
 
 
Stephen



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr
OC-ALC/ITMA
Sent: Wednesday, March 21, 2007 1:26 PM
To: arslist@ARSLIST.ORG
Subject: Re: MS SQL on Win 2k -> Win 2k3 issue


** 

Okay, so, my DBA changed something on the server, I'm not sure what yet,
but we now are getting closer. I asked him about DTC, he said he had
already checked it. I am wondering if maybe he had found a configuration
was off or something, a colleague and I had found some documentation
that seemed to document issues similar to mine and sent it off to him.


We now get the following error:

 

ARERR [552] Failure during SQL operation to the database : The ROLLBACK
TRANSACTION request has no corresponding BEGIN TRANSACTION. (SQL Server
3903)

 

Do I have something configured incorrectly on my side?

Thanks,


Gary

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
Sent: Wednesday, March 21, 2007 10:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: MS SQL on Win 2k -> Win 2k3 issue

 

Has DTC been enabled and configured on the Win 2003 server?

 

Stephen

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr
OC-ALC/ITMA
Sent: Wednesday, March 21, 2007 10:57 AM
To: arslist@ARSLIST.ORG
Subject: MS SQL on Win 2k -> Win 2k3 issue

** 

Environment:

 

Local Server: Windows 2k

MS SQL 2k

Remedy 6.3 no patch

 

Remote Server:

Windows 2k3

MS SQL 2k



 

Every since the server guys upgraded the remote server to 2k3, it has
broken my functionality to connect to it via a linked database using
remedy. It works just fine when using SQL Query Analyzer, it just
doesn't work with Remedy. The DBAs can see my connection come through,
just not the query.

 

I know I've already posted on this, but I have new data in that I've
found out what was upgraded, Windows 2k server -> Windows 2k3 server.

 

This upgrade is the only thing that changed, and then my linked database
stopped working.

 

I was wondering if anyone out there has gone through the same process
and had similar results?


Thanks



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Re: Vista Supported?

[patrick zandi]

Again another test ::ARS 6.3 against a ARS 6.3  both on Patch 20
I see no issues... ODBC / REPORTS / OLE / AL's  all seem to work fine..
I even previous had ARS 7.0 P2 installed and ripped it out cold.
and installed ARS 6.3 P20 on top..
rebooted.. logged in as a user.. .. worked fine.. I don't get it.. I see
nothing..
I suppose something might be there...


On 3/21/07, patrick zandi <[EMAIL PROTECTED]> wrote:


I have tested ARS 7.0 Patch 02 with Vista - so far so good.. even odbc
works against an ARS 5.12 server no problem..
Will test ARS 7.0 Patch 02 against a 6.3 server later today.

Issue so far are only the install.
Cannot install any version of aruser as generic vista install -- OS not
recognized .
Go to properties - select compatibility - select xp sp-2 -- Voila.. runs
fine.

I tested fields, most AL's and odbc.. my stuff works fine.. so far..


 On 3/21/07, Kaiser Norm E CIV USAF 96 CG/SCWOE <[EMAIL PROTECTED]>
wrote:
>
> **
>
> Does anyone know yet if the 6.3 user client works in Vista?
>
>
>  --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Michiel Beijen
> *Sent:* Wednesday, March 21, 2007 8:27 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Vista Supported?
>
>
>
> ** It has been like this as far as i can remember. If there are new OS
> or DB gets released, it is only added to the support matrix for upcoming
> versions or maybe for the last released version.
> 6.3 user tool will of course still be supported, but just not on Vista.
> v7 user tool is supported on Vista, also when running against a v6.3server...
>
> hth,
>
>
> --
> Met vriendelijke groet / Kind regards
> Michiel Beijen
> __
> MANSOLUTIONS
> Energieweg 60-62
> 3771 NA Barneveld
> The Netherlands
> Tel. +31-(0)612968592
> Mail [EMAIL PROTECTED]
> Internet http://bsm.mansolutions.nl
>
> On 3/21/07, *Kaiser Norm E CIV USAF 96 CG/SCWOE* <[EMAIL PROTECTED]>
> wrote:
>
> **
>
> My question is, will the 6.3 client still work in Vista and just not be
> supported or is it the 6.3 client does not work in Vista period?
>
>
>
> Either way, doesn't that beg the question of supported versions? I
> thought BMC supported two previous versions.  6.3, as I understand it,
> is still a supported version.  Is there another major release planned that
> would end 6.3's support? Or has BMC just decided, "Testing and QA is too
> expensive to do on both versions, so let's just do it for 7?"
>
>
>  --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *patrick zandi
> *Sent:* Tuesday, March 20, 2007 11:09 AM
>
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Vista Supported?
>
>
>
> **
>
> David,
>
> Did they officially fix the - ripout(uninstall) issue with crystal yet ?
>
>
>
>
> On 3/20/07, *Easter, David* < [EMAIL PROTECTED]> wrote:
>
> **
>
> Roger is correct.  There are no plans to test the 6.03 WUT running on
> Vista.  Customers wanting to use Vista will need to use the 7.0.01 (or
> later) WUT.  However, since the 7.0.01 WUT can connect to previous
> versions of AR System (e.g. 6.03), customers will not need to upgrade
> the server to 7.0.01 to take advantage of clients running Vista. Only
> the WUT would need to be upgraded.
>
> Latest update I have from QA is that testing should be completed within
> the next 30 days.
>
> -David J. Easter
>
> Sr. Product Manager, Service Management Business Unit
>
> BMC Software, Inc.
>
>
>
> The opinions, statements, and/or suggested courses of action expressed
> in this E-mail do not necessarily reflect those of BMC Software, Inc.  My
> voluntary participation in this forum is not intended to convey a role as a
> spokesperson, liaison or public relations representative for BMC Software,
> Inc.
>  --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Roger Justice
> *Sent:* Tuesday, March 20, 2007 7:59 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Vista Supported?
>
>
>
> **
>
> This has been posted multiple times and BMC will support the Version 7
> client in Vista.
>
>
>
>
> -Original Message-
> From: [EMAIL PROTECTED]
> To: arslist@ARSLIST.ORG
> Sent: Tue, 20 Mar 2007 10:54 AM
> Subject: Vista Supported?
>
> Can anyone tell me if Remedy supports the use of Vista for the ARS user tool,
>
>
>
> version 6.3?  I didn't see anything on the web site,
>
> and have a user asking about it.
>
>
>
> Thanks,
>
> Linda Blomberg
>
>
> Fermi National Accelerator Laboratory
>
>
> [EMAIL PROTECTED]
>
>
>
>
>
>
> 
___
>
> UNSUBSCRIBE or access ARSlist Archives at  
>
> *
> www.arslist.org* ARSlist:"Where the
>
> Answers Are"
>
>   --
>
> AOL now offers free email to everyone. Find out more about what's f

Re: Full Time Remedy Developer - ATLANTA GA

[Mayfield, Andy L.]

I am far less concerned with what the UK has determined to be the "Best
business Practices" and more concerned with what meets my companies
needs. Of course in fairness I have to say that we only utilize ARS and
do not currently use CMDB. 

>Andy L. Mayfield
>System Operation Specialist
>Alabama Power Company
Office: 8-226-1805


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
CG/SCWOE
Sent: Wednesday, March 21, 2007 12:17 PM
To: arslist@ARSLIST.ORG
Subject: Re: Full Time Remedy Developer - ATLANTA GA

I just think it's one of the latest buzzwords.  IT managers hear these
grandiose stories about these new management/process techniques at
conferences and via sales presentations and then jump all over them.
They get very hot for awhile, people in the trenches realize it's smoke
and mirrors, and they go away...only to be replaced by the next great
thing.

BMC has some sales presentation they refer to as "training" where they
have managers attempt to "manage" an airport using their "current
know-how." Sure enough, the managers lose money in the exercise.  Then
they have the managers apply the ITIL techniques they're selling and
voila! They turn a profit.  People just eat that stuff up.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L.
Sent: Wednesday, March 21, 2007 12:10 PM
To: arslist@ARSLIST.ORG
Subject: Re: Full Time Remedy Developer - ATLANTA GA

I still do not see the point in something like ITIL. Although to be
honest I am not very familiar with its particulars, just the concept. Is
there something I'm missing?

Andy L. Mayfield
System Operation Specialist
Alabama Power Company
Office: 8-226-1805


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Tuesday, March 20, 2007 11:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: Full Time Remedy Developer - ATLANTA GA

http://www.isoiec2certification.com/certification/index.asp

"Any organisation is able to claim compliance with an industry
standard such as ISO/IEC 2 and may put such claims in their
documentation and other collateral.

However, it is clearly more valuable for such claims to be
independently verified as part of a formal certification scheme. ISO
9000 and BS 7799/ISO 17799 are examples where such certification
schemes have already been established."

So, to answer your question; it 'can' be expensive.

Axton Grams

On 3/20/07, patrick zandi <[EMAIL PROTECTED]> wrote:
> **
> ARSList folks..
> This may not be the case .. but
> Based on this.. I have a short question::
> How do you make a custom application ITIL compliant ?
> Wouldn't that take alot of programming, and cost to certify ?
> just wondering..
>
>
> On 3/20/07, Lang, Karee <[EMAIL PROTECTED]> wrote:
> > Title:
> > Sr. Remedy Developer
> >
> > Skills:
> > 7 yrs of software application design & develop, 5 yrs Custom Remedy
> > application develop & Admin, Current exp as Senior Remedy developer
with
> > Remedy 6 or 7
> >
> > Job description:
> >
> > Responsibilities include:
> > * Providing expert-level Remedy application design, development and
> > support.
> > * Working with other developers and project managers to explore
> > technical alternatives, develop project plans, estimate levels of
effort
> > and execute SW development work.
> > * Configuring and administering system settings for Production,
Staging,
> > Test and Development environments.
> > * Assisting the Director of Operational Support Systems in
architecting
> > specifications for systems to meet business requirements.
> > * Facilitating data validation and verification, preparing
management
> > reports, and assisting business users in data analysis
> >
> > Minimum Requirements:
> > * Minimum of 7 years of software application design and development
> > experience;
> > * Minimum 5 years Custom Remedy application development and
> > administration experience
> > * Experience with configuring Remedy Mid Tier v6 or v7;
> > * Experience with Remedy reporting and Crystal Reports;
> > * Experience in Database Management Systems (SQL Server, Oracle)
> >
> > Preferred Requirements:
> > * ITIL Foundations Certification
> > * .ASP, .PHP experience
> >
> > If interested, please send resume to [EMAIL PROTECTED]
> >
> >
>

___
> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
ARSlist:"Where
> the Answers Are"
> >
>
>
>
> --
> Patrick Zandi __20060125___This posting
> was submitted with HTML in it___


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Re: MS SQL on Win 2k -> Win 2k3 issue

[Opela, Gary L Contr OC-ALC/ITMA]

Okay, so, my DBA changed something on the server, I'm not sure what yet,
but we now are getting closer. I asked him about DTC, he said he had
already checked it. I am wondering if maybe he had found a configuration
was off or something, a colleague and I had found some documentation
that seemed to document issues similar to mine and sent it off to him.


We now get the following error:

 

ARERR [552] Failure during SQL operation to the database : The ROLLBACK
TRANSACTION request has no corresponding BEGIN TRANSACTION. (SQL Server
3903)

 

Do I have something configured incorrectly on my side?

Thanks,


Gary

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
Sent: Wednesday, March 21, 2007 10:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: MS SQL on Win 2k -> Win 2k3 issue

 

Has DTC been enabled and configured on the Win 2003 server?

 

Stephen

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr
OC-ALC/ITMA
Sent: Wednesday, March 21, 2007 10:57 AM
To: arslist@ARSLIST.ORG
Subject: MS SQL on Win 2k -> Win 2k3 issue

** 

Environment:

 

Local Server: Windows 2k

MS SQL 2k

Remedy 6.3 no patch

 

Remote Server:

Windows 2k3

MS SQL 2k



 

Every since the server guys upgraded the remote server to 2k3, it has
broken my functionality to connect to it via a linked database using
remedy. It works just fine when using SQL Query Analyzer, it just
doesn't work with Remedy. The DBAs can see my connection come through,
just not the query.

 

I know I've already posted on this, but I have new data in that I've
found out what was upgraded, Windows 2k server -> Windows 2k3 server.

 

This upgrade is the only thing that changed, and then my linked database
stopped working.

 

I was wondering if anyone out there has gone through the same process
and had similar results?


Thanks



__20060125___This posting was submitted with HTML in
it___

__20060125___This posting was submitted with HTML in
it___

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Re: Full Time Remedy Developer - ATLANTA GA

[Kaiser Norm E CIV USAF 96 CG/SCWOE]

I just think it's one of the latest buzzwords.  IT managers hear these
grandiose stories about these new management/process techniques at
conferences and via sales presentations and then jump all over them.
They get very hot for awhile, people in the trenches realize it's smoke
and mirrors, and they go away...only to be replaced by the next great
thing.

BMC has some sales presentation they refer to as "training" where they
have managers attempt to "manage" an airport using their "current
know-how." Sure enough, the managers lose money in the exercise.  Then
they have the managers apply the ITIL techniques they're selling and
voila! They turn a profit.  People just eat that stuff up.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L.
Sent: Wednesday, March 21, 2007 12:10 PM
To: arslist@ARSLIST.ORG
Subject: Re: Full Time Remedy Developer - ATLANTA GA

I still do not see the point in something like ITIL. Although to be
honest I am not very familiar with its particulars, just the concept. Is
there something I'm missing?

Andy L. Mayfield
System Operation Specialist
Alabama Power Company
Office: 8-226-1805


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Tuesday, March 20, 2007 11:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: Full Time Remedy Developer - ATLANTA GA

http://www.isoiec2certification.com/certification/index.asp

"Any organisation is able to claim compliance with an industry
standard such as ISO/IEC 2 and may put such claims in their
documentation and other collateral.

However, it is clearly more valuable for such claims to be
independently verified as part of a formal certification scheme. ISO
9000 and BS 7799/ISO 17799 are examples where such certification
schemes have already been established."

So, to answer your question; it 'can' be expensive.

Axton Grams

On 3/20/07, patrick zandi <[EMAIL PROTECTED]> wrote:
> **
> ARSList folks..
> This may not be the case .. but
> Based on this.. I have a short question::
> How do you make a custom application ITIL compliant ?
> Wouldn't that take alot of programming, and cost to certify ?
> just wondering..
>
>
> On 3/20/07, Lang, Karee <[EMAIL PROTECTED]> wrote:
> > Title:
> > Sr. Remedy Developer
> >
> > Skills:
> > 7 yrs of software application design & develop, 5 yrs Custom Remedy
> > application develop & Admin, Current exp as Senior Remedy developer
with
> > Remedy 6 or 7
> >
> > Job description:
> >
> > Responsibilities include:
> > * Providing expert-level Remedy application design, development and
> > support.
> > * Working with other developers and project managers to explore
> > technical alternatives, develop project plans, estimate levels of
effort
> > and execute SW development work.
> > * Configuring and administering system settings for Production,
Staging,
> > Test and Development environments.
> > * Assisting the Director of Operational Support Systems in
architecting
> > specifications for systems to meet business requirements.
> > * Facilitating data validation and verification, preparing
management
> > reports, and assisting business users in data analysis
> >
> > Minimum Requirements:
> > * Minimum of 7 years of software application design and development
> > experience;
> > * Minimum 5 years Custom Remedy application development and
> > administration experience
> > * Experience with configuring Remedy Mid Tier v6 or v7;
> > * Experience with Remedy reporting and Crystal Reports;
> > * Experience in Database Management Systems (SQL Server, Oracle)
> >
> > Preferred Requirements:
> > * ITIL Foundations Certification
> > * .ASP, .PHP experience
> >
> > If interested, please send resume to [EMAIL PROTECTED]
> >
> >
>

___
> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
ARSlist:"Where
> the Answers Are"
> >
>
>
>
> --
> Patrick Zandi __20060125___This posting
> was submitted with HTML in it___


___
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Re: Full Time Remedy Developer - ATLANTA GA

[Mayfield, Andy L.]

I still do not see the point in something like ITIL. Although to be
honest I am not very familiar with its particulars, just the concept. Is
there something I'm missing?

Andy L. Mayfield
System Operation Specialist
Alabama Power Company
Office: 8-226-1805


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Tuesday, March 20, 2007 11:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: Full Time Remedy Developer - ATLANTA GA

http://www.isoiec2certification.com/certification/index.asp

"Any organisation is able to claim compliance with an industry
standard such as ISO/IEC 2 and may put such claims in their
documentation and other collateral.

However, it is clearly more valuable for such claims to be
independently verified as part of a formal certification scheme. ISO
9000 and BS 7799/ISO 17799 are examples where such certification
schemes have already been established."

So, to answer your question; it 'can' be expensive.

Axton Grams

On 3/20/07, patrick zandi <[EMAIL PROTECTED]> wrote:
> **
> ARSList folks..
> This may not be the case .. but
> Based on this.. I have a short question::
> How do you make a custom application ITIL compliant ?
> Wouldn't that take alot of programming, and cost to certify ?
> just wondering..
>
>
> On 3/20/07, Lang, Karee <[EMAIL PROTECTED]> wrote:
> > Title:
> > Sr. Remedy Developer
> >
> > Skills:
> > 7 yrs of software application design & develop, 5 yrs Custom Remedy
> > application develop & Admin, Current exp as Senior Remedy developer
with
> > Remedy 6 or 7
> >
> > Job description:
> >
> > Responsibilities include:
> > * Providing expert-level Remedy application design, development and
> > support.
> > * Working with other developers and project managers to explore
> > technical alternatives, develop project plans, estimate levels of
effort
> > and execute SW development work.
> > * Configuring and administering system settings for Production,
Staging,
> > Test and Development environments.
> > * Assisting the Director of Operational Support Systems in
architecting
> > specifications for systems to meet business requirements.
> > * Facilitating data validation and verification, preparing
management
> > reports, and assisting business users in data analysis
> >
> > Minimum Requirements:
> > * Minimum of 7 years of software application design and development
> > experience;
> > * Minimum 5 years Custom Remedy application development and
> > administration experience
> > * Experience with configuring Remedy Mid Tier v6 or v7;
> > * Experience with Remedy reporting and Crystal Reports;
> > * Experience in Database Management Systems (SQL Server, Oracle)
> >
> > Preferred Requirements:
> > * ITIL Foundations Certification
> > * .ASP, .PHP experience
> >
> > If interested, please send resume to [EMAIL PROTECTED]
> >
> >
>

___
> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
ARSlist:"Where
> the Answers Are"
> >
>
>
>
> --
> Patrick Zandi __20060125___This posting
> was submitted with HTML in it___


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Re: CMDB 2.0 compatibility with ARS 6.x... (Corrected to Change 6.0)

[Rick Cook]

I think you're probably right, Shyam.  It probably wouldn't be delayed this
long unless there were some strategic concerns at play.  For my $0.02, there
are customers who have no intention of upgrading ITSM beyond v6 for the time
being, understand that there is no easy upgrade path, and yet they would
like the much improved CMDB CDM and enhanced functionality it offers for as
long as they are on ITSM 6.  If support is such a major concern (and I am
not at all saying it shouldn't be), then perhaps the white paper needs to
include caveats that "Support on this is limited to.".  Then let the
customers decide if they have the bandwidth and expertise available to fly
pretty much solo on it, or wait until they want to upgrade ITSM.

Of course, experienced customers know that the first time or two through a
new process like this, they're pretty much finding the bugs that QA did not
anyway, and helping support to know how to navigate the minefields, so maybe
they should release this in a limited fashion to a couple of high-profile
companies that are willing to trade the extra work in return for
getting this done early.  Of course, by the time that process is finished,
it may be a completely moot point anyway, as ITSM 6 will be rolling toward
the end of the supported products line.

Rick

On 3/21/07, Shyam Attavar <[EMAIL PROTECTED]> wrote:


Joe,

I am also eagerly awaiting the white paper that will support running ITSM
6.x on CMDB 2.x. However, I have heard that there are concerns about the
complexity from a support perspective and BMC is re-evaluating this
compatibility. Furthermore the upgrade path from such a configuration to
ITSM 7.x or higher.

I would not hold my breath for the white paper

Cheers,
--
Shyam

- Original Message -
From: "Joe DeSouza" <[EMAIL PROTECTED]>
Newsgroups: gmane.comp.crm.arsystem.general
To: 
Sent: Tuesday, March 20, 2007 4:40 PM
Subject: CMDB 2.0 compatibility with ARS 6.x... (Corrected to Change 6.0)


> Disregard my previous email... my question actually is is 6.0 Change
> running on a 7.x ARS platform compatible with CMDB 2.0?
>
> I know this might not be supported if you go strictly according to the
> compatibility matrix but am wondering if this combination could be made
> workable either directly or using some sort of a workaround.. Any good
> reasons besides the compatibility matrix why it would not work?
>
> Joe
>



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Re: MS SQL

[Opela, Gary L Contr OC-ALC/ITMA]

Thanks Chad.

 

Gary

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Hall Chad - chahal
Sent: Wednesday, March 21, 2007 10:50 AM
To: arslist@ARSLIST.ORG
Subject: Re: MS SQL

 

Remedy uses the SQL Server client, which must be installed on the Remedy
server to allow connectivity to a SQL Server. That install creates its
own data source.

 

The AR System ODBC Driver is used by other clients to communicate
directly with the AR Server.

 

Chad Hall  
(501) 342-2650



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr
OC-ALC/ITMA
Sent: Wednesday, March 21, 2007 9:47 AM
To: arslist@ARSLIST.ORG
Subject: MS SQL

 

Well, this is an easy question that I probably either already do know or
already should know.

 

So, here it is...


Just how, exactly, does remedy communicate with the MS SQL database?
Does remedy use an ODBC connection? If so, is that the AR System ODBC
Driver that is listed under the User tab of Datasources (ODBC)?

 

Thanks


*
The information contained in this communication is confidential, is
intended only for the use of the recipient named above, and may be
legally privileged.
 
If the reader of this message is not the intended recipient, you are 
hereby notified that any dissemination, distribution or copying of this
communication is strictly prohibited.
 
If you have received this communication in error, please resend this
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Re: MS SQL on Win 2k -> Win 2k3 issue

[Opela, Gary L Contr OC-ALC/ITMA]

They could see my communication trying to use it, but then the server
never responded. That might be it, let me check.


Thanks,


Gray

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
Sent: Wednesday, March 21, 2007 10:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: MS SQL on Win 2k -> Win 2k3 issue

 

Has DTC been enabled and configured on the Win 2003 server?

 

Stephen

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr
OC-ALC/ITMA
Sent: Wednesday, March 21, 2007 10:57 AM
To: arslist@ARSLIST.ORG
Subject: MS SQL on Win 2k -> Win 2k3 issue

** 

Environment:

 

Local Server: Windows 2k

MS SQL 2k

Remedy 6.3 no patch

 

Remote Server:

Windows 2k3

MS SQL 2k



 

Every since the server guys upgraded the remote server to 2k3, it has
broken my functionality to connect to it via a linked database using
remedy. It works just fine when using SQL Query Analyzer, it just
doesn't work with Remedy. The DBAs can see my connection come through,
just not the query.

 

I know I've already posted on this, but I have new data in that I've
found out what was upgraded, Windows 2k server -> Windows 2k3 server.

 

This upgrade is the only thing that changed, and then my linked database
stopped working.

 

I was wondering if anyone out there has gone through the same process
and had similar results?


Thanks



__20060125___This posting was submitted with HTML in
it___

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it___

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Re: On LDAP search, "ARERR 100, Entry ID Parameter is Empty "-- RESOLVED

[Rabi Tripathi]

Fred,
Thanks. You were right to suspect the key. uid is the
key we were using and some entries being retuened had
no uid causing the error. What fooled me was that the
same setup has been working fine for years on older
ARS  version (5).

[IF YOU ARE UPGRADING ARS AND HAVE ARDBC LDAP VENDOR
FORMS...BEWARE OF THE FOLLOWING DIFFERENCE IN ARS 7]

It appears that when your ARDBC serach results set
contains entries with empty Request ID:
--In ARS 5 the results list comes up fine. You will
get an error, only if you subsequently attempt to get
details of an entry with empty entry ID (say you click
on that entry on the results list in your Remedy
User). [I am guessing GetListEntry and perhaps
GetListEntryWithFields work, GetEntry fails]

--In 7 ARS you will get the error right up front when
the results list is being generated, so you won't get
the results list at all. [GetListEntry or
GetListEntryWithFields fail]

--Not sure what the deal is in ARS 6.x

Resolution:
Include a filter in form's search filter excluding
empty "ui"s.

Or, I may use DN as the the key in "Request ID". No
LDAP admin can then mess up my search, as it's by
definition always unique and non-empty. It's long, but
ARS 7 provides a way of using it as the key. And then
filter out classes that I know are not needed,
including any future ones my LDAP admin may decide to
add without ui, to improve search performance.

By the way, the space in o="my company" turned out to
be harmless. It works with the space, and also works 
with URL encoded string "my%20company".



--- "Grooms, Frederick W" <[EMAIL PROTECTED]>
wrote:
It looks like your settings might be off...   What do
you have defined
as the Vendor field name for field 1 in your ARDBC
Vendor form?
Whatever vendor field that is has null values for
specific users. That
will cause the error 100 for those users.

I also notice the following (lines broken out for
email readability.
- Show quoted text -

 
 
 
 
 
  ldap_simple_bind("null", hidden)

 
 
 
 
 
  CLDAPSearch::Execute - ldap_search("o=my
company", 2,
"(&(objectclass=inetOrgPerson)(cn=*tr*))")

 
 
 
 
 
  CLDAPSearch::Execute - ldap_search(page size
= 1)

 
 
 
 
 
  Info: CLDAPSearch::Execute - ldap_search()
control not found
(ldaperr 93)

In the 2nd line you have a space on the organization
parameter and I
think that is causing the error in line 4.  Check your
AREA LDAP
Configuration form (probably the User Base field).  I
don't believe a
space in the organization is allowed (and in another
part of the log you
have mycompany with no spaces).

> Update:
> The obvious suspect is some kind of timeout or a
> limit
> on number of records, because only larger result
> lists
> cause errors. 
> 
> I played with every timeout and record limit
> parameters in Remedy known to mankind, even the ones
> that need to be set directly in ar.conf, but no
> luck.
> 
> Played with page size, more specific search point on
> the tree. The same issue. I have observed that upto
> around 30 results come back fine. The smallest
> result
> list that I have seen fail was 176 records.
> Somewhere
> in between, there is a cutoff point beyond which the
> search fails.
> 
> Plugin log always tells me how many matches are
> there
> and starts retrieving the records. After 100 records
> or so, the "GLEWF" API says "FAIL" and there is no
> other explanation. And on the client, no result is
> brought back.
> 
> LDAP admin says their timeout is 60 seconds and
> record
> limit 3, so they don't like my bothering them
> anymore.
> 
> A ticket is open with BMC, but no real progress so
> far.
> 
> :-(
> 
> 
>  
>

> It's here! Your new message!  
> Get new email alerts with the free Yahoo! Toolbar.
> http://tools.search.yahoo.com/toolbar/features/mail/
> 



 

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in the Yahoo! Answers Food & Drink Q&A.
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Re: last working day function- help

[Frank Caruso]

Depending on the database you are on it may have some built in functions to
give such data.

On 3/21/07, David Sanders <[EMAIL PROTECTED]> wrote:


Hi Samuel

You should be able to find this by setting a data/time field to the FIRST
day of next month at 00:00:00, then using Business Time functionality
(using
the workdays entry you use) to subtract a second from that.  You can then
use DATE() on the value returned.

HTH

David Sanders
Remedy Solution Architect
Enterprise Service Suite @ Work
==
ARS List Award Winner 2005
Best 3rd party Remedy Application

tel +44 1494 468980
mobile +44 7710 377761
email [EMAIL PROTECTED]

web http://www.westoverconsulting.co.uk


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Shibu Samuel
Sent: Wednesday, March 21, 2007 3:36 PM
To: arslist@ARSLIST.ORG
Subject: last working day function- help

Hi List,



Is there any function in remedy to set the last working day of the
month(or
last friday of the month).



for Ex: User will select month from the dropdown and the field x will be
populated with the last working date

or any workaround.



Thanks

Shibu Samuel


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--
Frank Caruso
Specific Integration, Inc.
Senior Remedy Engineer, ITIL Foundation Certified
www.specificintegration.com
703-376-1249

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Re: CMDB 2.0 compatibility with ARS 6.x... (Corrected to Change 6.0)

[Shyam Attavar]

Joe,

I am also eagerly awaiting the white paper that will support running ITSM 
6.x on CMDB 2.x. However, I have heard that there are concerns about the 
complexity from a support perspective and BMC is re-evaluating this 
compatibility. Furthermore the upgrade path from such a configuration to 
ITSM 7.x or higher.


I would not hold my breath for the white paper

Cheers,
--
Shyam

- Original Message - 
From: "Joe DeSouza" <[EMAIL PROTECTED]>

Newsgroups: gmane.comp.crm.arsystem.general
To: 
Sent: Tuesday, March 20, 2007 4:40 PM
Subject: CMDB 2.0 compatibility with ARS 6.x... (Corrected to Change 6.0)


Disregard my previous email... my question actually is is 6.0 Change 
running on a 7.x ARS platform compatible with CMDB 2.0?


I know this might not be supported if you go strictly according to the 
compatibility matrix but am wondering if this combination could be made 
workable either directly or using some sort of a workaround.. Any good 
reasons besides the compatibility matrix why it would not work?


Joe




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Re: MS SQL

[Hall Chad - chahal]

Remedy uses the SQL Server client, which must be installed on the Remedy
server to allow connectivity to a SQL Server. That install creates its
own data source.

 

The AR System ODBC Driver is used by other clients to communicate
directly with the AR Server.

 

Chad Hall  
(501) 342-2650



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr
OC-ALC/ITMA
Sent: Wednesday, March 21, 2007 9:47 AM
To: arslist@ARSLIST.ORG
Subject: MS SQL

 

Well, this is an easy question that I probably either already do know or
already should know.

 

So, here it is...


Just how, exactly, does remedy communicate with the MS SQL database?
Does remedy use an ODBC connection? If so, is that the AR System ODBC
Driver that is listed under the User tab of Datasources (ODBC)?

 

Thanks

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Re: last working day function- help

[David Sanders]

Hi Samuel

You should be able to find this by setting a data/time field to the FIRST
day of next month at 00:00:00, then using Business Time functionality (using
the workdays entry you use) to subtract a second from that.  You can then
use DATE() on the value returned.

HTH

David Sanders
Remedy Solution Architect
Enterprise Service Suite @ Work
==
ARS List Award Winner 2005
Best 3rd party Remedy Application
 
tel +44 1494 468980
mobile +44 7710 377761
email [EMAIL PROTECTED]
 
web http://www.westoverconsulting.co.uk
 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Shibu Samuel
Sent: Wednesday, March 21, 2007 3:36 PM
To: arslist@ARSLIST.ORG
Subject: last working day function- help

Hi List, 

 

Is there any function in remedy to set the last working day of the month(or
last friday of the month). 

 

for Ex: User will select month from the dropdown and the field x will be
populated with the last working date

or any workaround. 

 

Thanks 

Shibu Samuel 

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Re: Force Use of Preference Server?

[Sokol, Brian]

Is there a way to turn off the message that pops up the first time a
user logs in with this option set? 

A Preference server has been selected based upon the Administrator
settings

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of John Darroch
Sent: Monday, March 19, 2007 12:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: Force Use of Preference Server?

There is a setting in the Server configuration to set go through the
Remedy Admin tool


>From: Mark Blankenship <[EMAIL PROTECTED]>
>Reply-To: arslist@ARSLIST.ORG
>To: arslist@ARSLIST.ORG
>Subject: Force Use of Preference Server?
>Date: Mon, 19 Mar 2007 09:45:05 -0500
>
>Any know if we can force users to use a preference server?
>
>7.0.1
>
>Mark
>
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last working day function- help

[Shibu Samuel]

Hi List, 

 

Is there any function in remedy to set the last working day of the month(or 
last friday of the month). 

 

for Ex: User will select month from the dropdown and the field x will be 
populated with the last working date

or any workaround. 

 

Thanks 

Shibu Samuel 

Re: ARS 7 bug: $SCHEMA$ on menu qualification

[Rabi Tripathi]

Joe:
Thanks Joe I hadn't thought of it.

This field is "Assigned To Group", so not allowing
typing is perhaps not feasible (to allowd them to do
leading search), but in other situations it's a good
(and I guess "modern") solution.


--- Joe DeSouza <[EMAIL PROTECTED]> wrote:

> Instead of patterning the field to $MENU$ why dont
> you use the Display-Type as a drop down then.. it
> works exactly the way $MENU$ was designed to work
> except that you can't type into the field but select
> from the menu only...
> 
> Cheers
>  
> Joe D'Souza
> Remedy Developer / Consultant,
> BearingPoint,
> Virginia.
> 
> 
> - Original Message 
> From: Rabi Tripathi <[EMAIL PROTECTED]>
> To: arslist@ARSLIST.ORG
> Sent: Tuesday, March 13, 2007 6:11:54 PM
> Subject: ARS 7 bug: $SCHEMA$ on menu qualification
> 
> 
> I just figured out that if you have $SCHEMA$ keyword
> on any menu's qualification, it behaves very
> differently in ARS 7 (vs ARS 5, and perhaps ARS 6.x
> as well). 
> 
> In older versions, $SCHEMA$ always expanded to the
> name of the form where it is attached.  In 7.x it
> gets two different values, depending on the context.
> 
> For example if a menu gets its values from
> MenuSource form and is attached to forms Form1 and
> Form2 $SCHEMA$ in the menu's qualification always
> expanded to mean Form1 or Form2, depending on which
> form are you at.
> 
> Not any more. In 7, when the menu is opened on any
> form , say Form1, $MENU$ in the menu's qualification
> still expands to "Form1" and you get the expected
> values in the menu. 
> 
> However, if you have $MENU$ specified as the pattern
> for the field (fields's Properties, Attributes tab)
> save operation will most likely fail because $MENU$
> expands to "MenuSource". 
> 
> It broke my old workflow, so I need to redesign my
> menus to not have $SCHEMA$. Fun.
> 
> I have ARS 7.0.1 p1, AIX 5.2, Oracle 9.x. I tested
> with windows client only.
> 
> 
>  
>

> Food fight? Enjoy some healthy debate 
> in the Yahoo! Answers Food & Drink Q&A.
>
http://answers.yahoo.com/dir/?link=list&sid=396545367
> 
>
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Re: Crystal PageServer files location

[BROTONS Oscar]

** 

Thank you Jose Manuel,

 

It was the MidTier configuration.

 

Regards.

 

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Jose Manuel Viejo Lobato
Sent: 21 March 2007 13:19
To: arslist@ARSLIST.ORG
Subject: Re: Crystal PageServer files location

 

hi Oscar,

Look into MidTier configuration (/arsys/shared/config/config.jsp), in the 
General Settings option, the value in the field Reporting Working Directory.

Also see the "Report Type" form, there is a record for Crystal. In te Start 
Command field, must be $CRTLOC$/arreport/$ Maybe you need to change the 
"arreport" for the correct directory.

Hope this Helps.

Jose Manuel Viejo Lobato
[EMAIL PROTECTED]
http://ars.viejolobato.com



BROTONS Oscar escribió: 

** 

God day listers,

I have a trouble with Mid-Tier 6.3 and Crystal Reports viewer.

When I run a report I have the error:

Error encountered by Crystal PageServer 

 

The error message returned is:

File C:\Program Files\AR 
System\Mid-Tier\reports\arreports\m11c23c11b16\B8XHWMYl0R14zvtVBGrSJEuU4c\hpd5fhelpdesk5fopencases.rpt
 not found. [On Cache/Page Server: OASV397.pageserver]

Certainly this file cannot be found because the path is wrong, the reports are 
sited on C:\Program Files\AR System\Mid-Tier\reports\m11c23c11b16\;  the folder 
arreports doesn't exists in server.

There is something estrange because with a mid tier 6.0 server pointing to the 
same ARServer I doesn't have problems, and the location of reports is the same 
(without arreports folder).

Many thaks.



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**
As of 9 May 2006, the new OHIM Website address is www.oami.europa.eu. We would 
like to 
make 
you aware that this change to the Website address affects also OHIM e-mail 
addresses. Therefore, as of 
that same date, [EMAIL PROTECTED] has become [EMAIL PROTECTED] Please remember 
to update 
your OHIM contact addresses.
IMPORTANT: This message is intended exclusively for information purposes. It 
cannot be considered as an 
official OHIM communication concerning procedures laid down in the Community 
Trade Mark Regulations 
and Designs Regulations. It is therefore not legally binding on the OHIM for 
the purpose of those procedures.
The information contained in this message and attachments is intended solely 
for the attention and use of the 
named addressee and may be confidential. If you are not the intended recipient, 
you are reminded that the 
information remains the property of the sender. You must not use, disclose, 
distribute, copy, print or rely on this 
e-mail. If you have received this message in error, please contact the sender 
immediately and irrevocably 
delete or destroy this message and any copies.

**

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Re: MS SQL on Win 2k -> Win 2k3 issue

[Heider, Stephen]

Has DTC been enabled and configured on the Win 2003 server?
 
Stephen



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr
OC-ALC/ITMA
Sent: Wednesday, March 21, 2007 10:57 AM
To: arslist@ARSLIST.ORG
Subject: MS SQL on Win 2k -> Win 2k3 issue


** 

Environment:

 

Local Server: Windows 2k

MS SQL 2k

Remedy 6.3 no patch

 

Remote Server:

Windows 2k3

MS SQL 2k



 

Every since the server guys upgraded the remote server to 2k3, it has
broken my functionality to connect to it via a linked database using
remedy. It works just fine when using SQL Query Analyzer, it just
doesn't work with Remedy. The DBAs can see my connection come through,
just not the query.

 

I know I've already posted on this, but I have new data in that I've
found out what was upgraded, Windows 2k server -> Windows 2k3 server.

 

This upgrade is the only thing that changed, and then my linked database
stopped working.

 

I was wondering if anyone out there has gone through the same process
and had similar results?


Thanks



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Re: Vista Supported?

[patrick zandi]

I have tested ARS 7.0 Patch 02 with Vista - so far so good.. even odbc works
against an ARS 5.12 server no problem..
Will test ARS 7.0 Patch 02 against a 6.3 server later today.

Issue so far are only the install.
Cannot install any version of aruser as generic vista install -- OS not
recognized .
Go to properties - select compatibility - select xp sp-2 -- Voila.. runs
fine.

I tested fields, most AL's and odbc.. my stuff works fine.. so far..


On 3/21/07, Kaiser Norm E CIV USAF 96 CG/SCWOE <[EMAIL PROTECTED]>
wrote:


**

Does anyone know yet if the 6.3 user client works in Vista?


 --

*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On Behalf Of *Michiel Beijen
*Sent:* Wednesday, March 21, 2007 8:27 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Vista Supported?



** It has been like this as far as i can remember. If there are new OS or
DB gets released, it is only added to the support matrix for upcoming
versions or maybe for the last released version.
6.3 user tool will of course still be supported, but just not on Vista. v7
user tool is supported on Vista, also when running against a v6.3server...

hth,


--
Met vriendelijke groet / Kind regards
Michiel Beijen
__
MANSOLUTIONS
Energieweg 60-62
3771 NA Barneveld
The Netherlands
Tel. +31-(0)612968592
Mail [EMAIL PROTECTED]
Internet http://bsm.mansolutions.nl

On 3/21/07, *Kaiser Norm E CIV USAF 96 CG/SCWOE* <[EMAIL PROTECTED]>
wrote:

**

My question is, will the 6.3 client still work in Vista and just not be
supported or is it the 6.3 client does not work in Vista period?



Either way, doesn't that beg the question of supported versions? I thought
BMC supported two previous versions.  6.3, as I understand it, is still a
supported version.  Is there another major release planned that would end
6.3's support? Or has BMC just decided, "Testing and QA is too expensive
to do on both versions, so let's just do it for 7?"


 --

*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On Behalf Of *patrick zandi
*Sent:* Tuesday, March 20, 2007 11:09 AM


*To:* arslist@ARSLIST.ORG
*Subject:* Re: Vista Supported?



**

David,

Did they officially fix the - ripout(uninstall) issue with crystal yet ?




On 3/20/07, *Easter, David* <[EMAIL PROTECTED]> wrote:

**

Roger is correct.  There are no plans to test the 6.03 WUT running on
Vista.  Customers wanting to use Vista will need to use the 7.0.01 (or
later) WUT.  However, since the 7.0.01 WUT can connect to previous
versions of AR System (e.g. 6.03), customers will not need to upgrade the
server to 7.0.01 to take advantage of clients running Vista. Only the WUT
would need to be upgraded.

Latest update I have from QA is that testing should be completed within
the next 30 days.

-David J. Easter

Sr. Product Manager, Service Management Business Unit

BMC Software, Inc.



The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc.  My
voluntary participation in this forum is not intended to convey a role as a
spokesperson, liaison or public relations representative for BMC Software,
Inc.
 --

*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On Behalf Of *Roger Justice
*Sent:* Tuesday, March 20, 2007 7:59 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Vista Supported?



**

This has been posted multiple times and BMC will support the Version 7
client in Vista.




-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Tue, 20 Mar 2007 10:54 AM
Subject: Vista Supported?

Can anyone tell me if Remedy supports the use of Vista for the ARS user tool,



version 6.3?  I didn't see anything on the web site,

and have a user asking about it.



Thanks,

Linda Blomberg

Fermi National Accelerator Laboratory

[EMAIL PROTECTED]





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--
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MS SQL on Win 2k -> Win 2k3 issue

[Opela, Gary L Contr OC-ALC/ITMA]

Environment:

 

Local Server: Windows 2k

MS SQL 2k

Remedy 6.3 no patch

 

Remote Server:

Windows 2k3

MS SQL 2k



 

Every since the server guys upgraded the remote server to 2k3, it has
broken my functionality to connect to it via a linked database using
remedy. It works just fine when using SQL Query Analyzer, it just
doesn't work with Remedy. The DBAs can see my connection come through,
just not the query.

 

I know I've already posted on this, but I have new data in that I've
found out what was upgraded, Windows 2k server -> Windows 2k3 server.

 

This upgrade is the only thing that changed, and then my linked database
stopped working.

 

I was wondering if anyone out there has gone through the same process
and had similar results?


Thanks




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MS SQL

[Opela, Gary L Contr OC-ALC/ITMA]

Well, this is an easy question that I probably either already do know or
already should know.

 

So, here it is...


Just how, exactly, does remedy communicate with the MS SQL database?
Does remedy use an ODBC connection? If so, is that the AR System ODBC
Driver that is listed under the User tab of Datasources (ODBC)?

 

Thanks


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Re: Vista Supported?

[Joe DeSouza]

To add to Susan's inputs, I would risk only using the User, notification and 
import clients from an unsupported platform as these would only mean you might 
have problems viewing or writing data.

Using the Admin client might be more fatal if used from an unsupported clients 
as you never know if it would cause corruption of the object(s) you work with.

Joe

- Original Message 
From: Susan Palmer <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wednesday, March 21, 2007 10:24:53 AM
Subject: Re: Vista Supported?


The most true answer lies in the compatibility matrix on the website.  If it's 
not there, it may work but bmc is not supporting it so you're on your own.  
Once it appears there you can get support.
 
Susan

 
On 3/20/07, Linda Blomberg <[EMAIL PROTECTED]> wrote: 


Kimberly, and Roger,  
 
Thanks for the reply.  Sorry I hadn't seen the earlier posts.  
 
Linda Blomberg
Fermi National Accelerator Laboratory
[EMAIL PROTECTED] 
 
 



From: Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] 
On Behalf Of Kimberly Santana
Sent: Tuesday, March 20, 2007 10:07 AM
To: arslist@ARSLIST.ORG 
Subject: Re: Vista Supported?
 
I recently asked the same question. Below is the response I got from BMC. 
But just to add to the fun, I have a user who tried to install user client 7 on 
vista and he is unable to install. error message "unable to determine operating 
system" 

Windows Vista is currently not supported with 6.3 or 7.x user tools.  It is 
expected that Vista will be supported against AR System 7.0.01 within 90 days 
of Vista's general release. There are currently no plans to support Vista 
against AR System 6.03. 

Kimberly Santana
Remedy Skilled Professional (RSP),
Client Systems Analyst
Northeastern University


 

Get your own web address.  
Have a HUGE year through Yahoo! Small Business.
http://smallbusiness.yahoo.com/domains/?p=BESTDEAL

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Re: Crystal Report Error

[Mikhail]

Hi Susan,
One of our clients also had this problem. He got a logon failed error.
So I asked him to check his ODBC configurations, and noticed that the
"ARServer" field was blank. So he entered in remprod1 (which is our
server name) and it worked for him.
As for the account that I have that doesn't work, I tried logging on
to another machine and still didn't work. But when I tried logging on
with my new account (which works on MY station), worked on the other
station.
So clearly, there is something wrong with my old account.
As for the workflow differences, I couldn't find anything different
between the two, which means to me that the ALs associated with this
problem are working as they should be. It is on the back end of things
that are screwy.
I do not want to delete my old account YET, i want to compare the
differences between the bad and good accounts so I can narrow down
what's causing this to happen.
Any suggestions on how to do that?
Thanks for all your input!

On Mar 21, 8:23 am, Susan Palmer <[EMAIL PROTECTED]> wrote:
> But it seems so far the victims have been admins, which may be a clue.
> Mikhail was successful just by creating the new user, which you sure
> wouldn't want to do for alot of people.  Something is odd, but you can get
> grey hair worrying about these things if it's a one-off issue.
>
> Susan
>
> On 3/21/07, Bill H. <[EMAIL PROTECTED]> wrote:
>
>
>
>
>
>
>
> > ** Patrick,
>
> > Reinstalling the WUT was one of the first things I tried.  I have a few
> > more things to try today including Susan's suggestion of creating a new
> > user, and  uninstalling the WUT and then reinstalling.  As a true sign of
> > desperation - I'll reimage the machine.  I'm just kidding about that last
> > one!
>
> > I can run the reports (my issue is with all reports) on a different
> > machine as a workaround.  My goal is to to determine an effective resolution
> > for future victims.  I appreciate all the help I've gotten on this topic.
> > It's helped move me closer to my goal.
>
> > Bill
>
> > - Original Message -
> > *From:* patrick zandi <[EMAIL PROTECTED]>
> > *Newsgroups:* public.remedy.arsystem.general
> > *To:* [EMAIL PROTECTED]
> >  *Sent:* Wednesday, March 21, 2007 6:11 AM
> > *Subject:* Re: Crystal Report Error
>
> > ** Bill,
> > Did you try the reinstall on top of what is there ?
> > This would be my first approach.
>
> > On 3/20/07, Bill H <[EMAIL PROTECTED]> wrote:
>
> > > ** The issue I'm having (7.01 client - Crystal XI developed report) ,
> > > started long after our upgrade.  No one else here is having  the problem.
> > > I've installed other software on this machine, before the problem 
> > > appeared.
> > > That's why I think it's a dll/registry issue, at least for me.
>
> > > I don't really expect Remedy support to take this on.  Even if I had
> > > tons of faith in them, I think the issue would be difficult to replicate. 
> > >  I
> > > was just wondering if the crystal developer was present on the machines 
> > > with
> > > this problem. I am, basically, just looking for a pattern.
>
> > > Bill
>
> > > - Original Message -
> > > *From:* Susan Palmer <[EMAIL PROTECTED]>
> > > *Newsgroups:* public.remedy.arsystem.general
> > > *To:* [EMAIL PROTECTED]
> > >  *Sent:* Tuesday, March 20, 2007 1:46 PM
> > > *Subject:* Re: Crystal Report Error
>
> > > ** With this many people having the issue, what does Remedy support
> > > say?  You are clicking on a button using the odbc driver that is supplied
> > > within the user tool.
>
> > > Was it always like this or did it change recently?
>
> > > Susan
>
> > > On 3/20/07, Bill H <[EMAIL PROTECTED] > wrote:
>
> > > > Mikhail,
>
> > > > I'm also getting this error and it just started.  Quick question do
> > > > you have
> > > > the Crystal Reports Developers tool installed on that machine?  I also
>
> > > > believe it's a dll/registry issue, but I haven't isolated it yet.
>
> > > > Bill
>
> > > > - Original Message -
> > > > From: "Mikhail" < [EMAIL PROTECTED]>
> > > > Newsgroups: public.remedy.arsystem.general
> > > > To: <[EMAIL PROTECTED]>
> > > > Sent: Tuesday, March 20, 2007 12:19 PM
> > > > Subject: Re: Crystal Report Error
>
> > > > Hello Guys,
> > > > Just a little update on the situation.
> > > > When I login to User tool and try to print crystal reports using the
> > > > DTP Style button, It gives me a logon error (arerr 1904). When I ask
> > > > someone else to login to my usertool, they can print successfully!
> > > > Interesting thing is we both have "Administrator" accounts...
> > > > So now we're thinking this could be some permission issue, but we
> > > > can't quite point our fingers at it.
> > > > Anyone?
>
> > > > On Mar 20, 12:01 pm, Ben Cantatore < [EMAIL PROTECTED] > wrote:
> > > > > Kinda silly, but try fully qualifying the name of the server in the
> > > > ODBC
> > > > > driver.
>
> > > > ___­­
>
> > > > > UNSUBSCRIBE or access 

Re: Vista Supported?

[Michiel Beijen]

Check this post from the Nabble archive; it does seem to work on Vista
Enterprise as long as you set compatibility mode for the setup:

http://www.nabble.com/Help-with-Windows-Vista-tf3303617.html#a9189897

--
Met vriendelijke groet / Kind regards
Michiel Beijen
__
MANSOLUTIONS
Energieweg 60-62
3771 NA Barneveld
The Netherlands
Tel. +31-(0)612968592
Mail [EMAIL PROTECTED]
Internet http://bsm.mansolutions.nl

On 3/21/07, Kaiser Norm E CIV USAF 96 CG/SCWOE <[EMAIL PROTECTED]>
wrote:


**

Does anyone know yet if the 6.3 user client works in Vista?



___
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Are"

Re: Vista Supported?

[Susan Palmer]

The most true answer lies in the compatibility matrix on the website.  If
it's not there, it may work but bmc is not supporting it so you're on your
own.  Once it appears there you can get support.

Susan


On 3/20/07, Linda Blomberg <[EMAIL PROTECTED]> wrote:


**

Kimberly, and Roger,



Thanks for the reply.  Sorry I hadn't seen the earlier posts.



Linda Blomberg

Fermi National Accelerator Laboratory

[EMAIL PROTECTED]




 --

*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On Behalf Of *Kimberly Santana
*Sent:* Tuesday, March 20, 2007 10:07 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Vista Supported?



**


I recently asked the same question. Below is the response I got from BMC.
But just to add to the fun, I have a user who tried to install user client
7 on vista and he is unable to install. error message "unable to determine
operating system"



Windows Vista is currently not supported with 6.3 or 7.x user tools.  It
is expected that Vista will be supported against AR System 7.0.01 within
90 days of Vista's general release. There are currently no plans to support
Vista against AR System 6.03.



Kimberly Santana
Remedy Skilled Professional (RSP),
Client Systems Analyst
Northeastern University
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Re: Crystal Report Error

[Susan Palmer]

But it seems so far the victims have been admins, which may be a clue.
Mikhail was successful just by creating the new user, which you sure
wouldn't want to do for alot of people.  Something is odd, but you can get
grey hair worrying about these things if it's a one-off issue.

Susan


On 3/21/07, Bill H. <[EMAIL PROTECTED]> wrote:


** Patrick,

Reinstalling the WUT was one of the first things I tried.  I have a few
more things to try today including Susan's suggestion of creating a new
user, and  uninstalling the WUT and then reinstalling.  As a true sign of
desperation - I'll reimage the machine.  I'm just kidding about that last
one!

I can run the reports (my issue is with all reports) on a different
machine as a workaround.  My goal is to to determine an effective resolution
for future victims.  I appreciate all the help I've gotten on this topic.
It's helped move me closer to my goal.

Bill

- Original Message -
*From:* patrick zandi <[EMAIL PROTECTED]>
*Newsgroups:* public.remedy.arsystem.general
*To:* arslist@ARSLIST.ORG
 *Sent:* Wednesday, March 21, 2007 6:11 AM
*Subject:* Re: Crystal Report Error


** Bill,
Did you try the reinstall on top of what is there ?
This would be my first approach.


On 3/20/07, Bill H <[EMAIL PROTECTED]> wrote:
>
> ** The issue I'm having (7.01 client - Crystal XI developed report) ,
> started long after our upgrade.  No one else here is having  the problem.
> I've installed other software on this machine, before the problem appeared.
> That's why I think it's a dll/registry issue, at least for me.
>
> I don't really expect Remedy support to take this on.  Even if I had
> tons of faith in them, I think the issue would be difficult to replicate.  I
> was just wondering if the crystal developer was present on the machines with
> this problem. I am, basically, just looking for a pattern.
>
> Bill
>
> - Original Message -
> *From:* Susan Palmer <[EMAIL PROTECTED]>
> *Newsgroups:* public.remedy.arsystem.general
> *To:* arslist@ARSLIST.ORG
>  *Sent:* Tuesday, March 20, 2007 1:46 PM
> *Subject:* Re: Crystal Report Error
>
>
> ** With this many people having the issue, what does Remedy support
> say?  You are clicking on a button using the odbc driver that is supplied
> within the user tool.
>
> Was it always like this or did it change recently?
>
> Susan
>
>
> On 3/20/07, Bill H <[EMAIL PROTECTED] > wrote:
> >
> > Mikhail,
> >
> > I'm also getting this error and it just started.  Quick question do
> > you have
> > the Crystal Reports Developers tool installed on that machine?  I also
> >
> > believe it's a dll/registry issue, but I haven't isolated it yet.
> >
> > Bill
> >
> > - Original Message -
> > From: "Mikhail" < [EMAIL PROTECTED]>
> > Newsgroups: public.remedy.arsystem.general
> > To: 
> > Sent: Tuesday, March 20, 2007 12:19 PM
> > Subject: Re: Crystal Report Error
> >
> >
> > Hello Guys,
> > Just a little update on the situation.
> > When I login to User tool and try to print crystal reports using the
> > DTP Style button, It gives me a logon error (arerr 1904). When I ask
> > someone else to login to my usertool, they can print successfully!
> > Interesting thing is we both have "Administrator" accounts...
> > So now we're thinking this could be some permission issue, but we
> > can't quite point our fingers at it.
> > Anyone?
> >
> >
> > On Mar 20, 12:01 pm, Ben Cantatore < [EMAIL PROTECTED] > wrote:
> > > Kinda silly, but try fully qualifying the name of the server in the
> > ODBC
> > > driver.
> > >
> > >
> > 
___­
> >
> > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:"Where
> > the
> > > Answers Are"
> >
> >
> > 
___
> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.orgARSlist:"Where the
> > Answers Are"
> >
> >
> > 
___
> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.orgARSlist:"Where the 
Answers Are"
> >
>
> __20060125___This posting was submitted with HTML in
> it___
>
> __20060125___This posting was submitted with HTML in
> it___
>



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with HTML in it___

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Re: Crystal Report Error

[Heider, Stephen]

If your username is using Centralized Preferences, have you tried
deleting your record in the AR System User Preference form?
 
Stephen



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Bill H.
Sent: Wednesday, March 21, 2007 10:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: Crystal Report Error


** 
Patrick,
 
Reinstalling the WUT was one of the first things I tried.  I have a few
more things to try today including Susan's suggestion of creating a new
user, and  uninstalling the WUT and then reinstalling.  As a true sign
of desperation - I'll reimage the machine.  I'm just kidding about that
last one!
 
I can run the reports (my issue is with all reports) on a different
machine as a workaround.  My goal is to to determine an effective
resolution for future victims.  I appreciate all the help I've gotten on
this topic.  It's helped move me closer to my goal.
 
Bill

- Original Message - 
From: patrick zandi   
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 
Sent: Wednesday, March 21, 2007 6:11 AM
Subject: Re: Crystal Report Error

** 
Bill, 
Did you try the reinstall on top of what is there ?
This would be my first approach.

 
On 3/20/07, Bill H <[EMAIL PROTECTED]> wrote: 

** 
The issue I'm having (7.01 client - Crystal XI developed
report) , started long after our upgrade.  No one else here is having
the problem.  I've installed other software on this machine, before the
problem appeared.  That's why I think it's a dll/registry issue, at
least for me.  
 
I don't really expect Remedy support to take this on.
Even if I had tons of faith in them, I think the issue would be
difficult to replicate.  I was just wondering if the crystal developer
was present on the machines with this problem. I am, basically, just
looking for a pattern. 

 
Bill


- Original Message - 
From: Susan Palmer
  
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 

Sent: Tuesday, March 20, 2007 1:46 PM
Subject: Re: Crystal Report Error

 
** 
With this many people having the issue, what
does Remedy support say?  You are clicking on a button using the odbc
driver that is supplied within the user tool.
 
Was it always like this or did it change
recently?  
 
Susan

 
On 3/20/07, Bill H <[EMAIL PROTECTED] >
wrote: 

Mikhail,

I'm also getting this error and it just
started.  Quick question do you have
the Crystal Reports Developers tool
installed on that machine?  I also 
believe it's a dll/registry issue, but I
haven't isolated it yet.

Bill

- Original Message -
From: "Mikhail" < [EMAIL PROTECTED]
 > 
Newsgroups:
public.remedy.arsystem.general
To:  
Sent: Tuesday, March 20, 2007 12:19 PM
Subject: Re: Crystal Report Error


Hello Guys, 
Just a little update on the situation.
When I login to User tool and try to
print crystal reports using the
DTP Style button, It gives me a logon
error (arerr 1904). When I ask
someone else to login to my usertool,
they can print successfully! 
Interesting thing is we both have
"Administrator" accounts...
So now we're thinking this could be some
permission issue, but we 
can't quite point our fingers at it.
Anyone?


On Mar 20, 12:01 pm, Ben Cantatore <
[EMAIL PROTECTED] > wrote:
> Kinda silly, but try fully qualifying
the name of the server in the

Re: Crystal Report Error

[Bill H.]

Patrick,

Reinstalling the WUT was one of the first things I tried.  I have a few more 
things to try today including Susan's suggestion of creating a new user, and  
uninstalling the WUT and then reinstalling.  As a true sign of desperation - 
I'll reimage the machine.  I'm just kidding about that last one!

I can run the reports (my issue is with all reports) on a different machine as 
a workaround.  My goal is to to determine an effective resolution for future 
victims.  I appreciate all the help I've gotten on this topic.  It's helped 
move me closer to my goal.

Bill
  - Original Message - 
  From: patrick zandi 
  Newsgroups: public.remedy.arsystem.general
  To: arslist@ARSLIST.ORG 
  Sent: Wednesday, March 21, 2007 6:11 AM
  Subject: Re: Crystal Report Error


  ** 
  Bill, 
  Did you try the reinstall on top of what is there ?
  This would be my first approach.

   
  On 3/20/07, Bill H <[EMAIL PROTECTED]> wrote: 
** 
The issue I'm having (7.01 client - Crystal XI developed report) , started 
long after our upgrade.  No one else here is having  the problem.  I've 
installed other software on this machine, before the problem appeared.  That's 
why I think it's a dll/registry issue, at least for me.  

I don't really expect Remedy support to take this on.  Even if I had tons 
of faith in them, I think the issue would be difficult to replicate.  I was 
just wondering if the crystal developer was present on the machines with this 
problem. I am, basically, just looking for a pattern. 

Bill
  - Original Message - 
  From: Susan Palmer 
  Newsgroups: public.remedy.arsystem.general
  To: arslist@ARSLIST.ORG 
  Sent: Tuesday, March 20, 2007 1:46 PM
  Subject: Re: Crystal Report Error

   
  ** 
  With this many people having the issue, what does Remedy support say?  
You are clicking on a button using the odbc driver that is supplied within the 
user tool.

  Was it always like this or did it change recently?  

  Susan

   
  On 3/20/07, Bill H <[EMAIL PROTECTED] > wrote: 
Mikhail,

I'm also getting this error and it just started.  Quick question do you 
have
the Crystal Reports Developers tool installed on that machine?  I also 
believe it's a dll/registry issue, but I haven't isolated it yet.

Bill

- Original Message -
From: "Mikhail" < [EMAIL PROTECTED]> 
Newsgroups: public.remedy.arsystem.general
To:  
Sent: Tuesday, March 20, 2007 12:19 PM
Subject: Re: Crystal Report Error


Hello Guys, 
Just a little update on the situation.
When I login to User tool and try to print crystal reports using the
DTP Style button, It gives me a logon error (arerr 1904). When I ask
someone else to login to my usertool, they can print successfully! 
Interesting thing is we both have "Administrator" accounts...
So now we're thinking this could be some permission issue, but we 
can't quite point our fingers at it.
Anyone?


On Mar 20, 12:01 pm, Ben Cantatore < [EMAIL PROTECTED] > wrote:
> Kinda silly, but try fully qualifying the name of the server in the 
ODBC
> driver.
>
> 
___­
 
> UNSUBSCRIBE or access ARSlist Archives 
atwww.arslist.orgARSlist:"Where the
> Answers Are"


___
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ARSlist:"Where the
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Re: Vista Supported?

[Kaiser Norm E CIV USAF 96 CG/SCWOE]

Does anyone know yet if the 6.3 user client works in Vista?

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Michiel Beijen
Sent: Wednesday, March 21, 2007 8:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: Vista Supported?

 

** It has been like this as far as i can remember. If there are new OS
or DB gets released, it is only added to the support matrix for upcoming
versions or maybe for the last released version.
6.3 user tool will of course still be supported, but just not on Vista.
v7 user tool is supported on Vista, also when running against a v6.3
server...

hth,


-- 
Met vriendelijke groet / Kind regards 
Michiel Beijen
__
MANSOLUTIONS
Energieweg 60-62
3771 NA Barneveld 
The Netherlands
Tel. +31-(0)612968592
Mail [EMAIL PROTECTED]
Internet http://bsm.mansolutions.nl

On 3/21/07, Kaiser Norm E CIV USAF 96 CG/SCWOE
<[EMAIL PROTECTED]> wrote:

** 

My question is, will the 6.3 client still work in Vista and just not be
supported or is it the 6.3 client does not work in Vista period?

 

Either way, doesn't that beg the question of supported versions? I
thought BMC supported two previous versions.  6.3, as I understand it,
is still a supported version.  Is there another major release planned
that would end 6.3's support? Or has BMC just decided, "Testing and QA
is too expensive to do on both versions, so let's just do it for 7?"

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi
Sent: Tuesday, March 20, 2007 11:09 AM


To: arslist@ARSLIST.ORG
Subject: Re: Vista Supported?

 

** 

David, 

Did they officially fix the - ripout(uninstall) issue with crystal yet ?


 

On 3/20/07, Easter, David <[EMAIL PROTECTED]> wrote: 

** 

Roger is correct.  There are no plans to test the 6.03 WUT running on
Vista.  Customers wanting to use Vista will need to use the 7.0.01 (or
later) WUT.  However, since the 7.0.01 WUT can connect to previous
versions of AR System (e.g. 6.03), customers will not need to upgrade
the server to 7.0.01 to take advantage of clients running Vista. Only
the WUT would need to be upgraded. 

Latest update I have from QA is that testing should be completed within
the next 30 days.

-David J. Easter

Sr. Product Manager, Service Management Business Unit

BMC Software, Inc.

 

The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc. 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice
Sent: Tuesday, March 20, 2007 7:59 AM
To: arslist@ARSLIST.ORG 
Subject: Re: Vista Supported?

 

** 

This has been posted multiple times and BMC will support the Version 7
client in Vista.

 

 
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Tue, 20 Mar 2007 10:54 AM
Subject: Vista Supported?

Can anyone tell me if Remedy supports the use of Vista for the ARS user
tool, 
 
version 6.3?  I didn't see anything on the web site,
and have a user asking about it. 
 
Thanks,
Linda Blomberg
Fermi National Accelerator Laboratory
[EMAIL PROTECTED]
 
 

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Re: Vista Supported?

[Michiel Beijen]

It has been like this as far as i can remember. If there are new OS or DB
gets released, it is only added to the support matrix for upcoming versions
or maybe for the last released version.
6.3 user tool will of course still be supported, but just not on Vista. v7
user tool is supported on Vista, also when running against a v6.3 server...

hth,


--
Met vriendelijke groet / Kind regards
Michiel Beijen
__
MANSOLUTIONS
Energieweg 60-62
3771 NA Barneveld
The Netherlands
Tel. +31-(0)612968592
Mail [EMAIL PROTECTED]
Internet http://bsm.mansolutions.nl

On 3/21/07, Kaiser Norm E CIV USAF 96 CG/SCWOE <[EMAIL PROTECTED]>
wrote:


**

My question is, will the 6.3 client still work in Vista and just not be
supported or is it the 6.3 client does not work in Vista period?



Either way, doesn't that beg the question of supported versions? I thought
BMC supported two previous versions.  6.3, as I understand it, is still a
supported version.  Is there another major release planned that would end
6.3's support? Or has BMC just decided, "Testing and QA is too expensive
to do on both versions, so let's just do it for 7?"


 --

*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On Behalf Of *patrick zandi
*Sent:* Tuesday, March 20, 2007 11:09 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Vista Supported?



**

David,

Did they officially fix the - ripout(uninstall) issue with crystal yet ?




On 3/20/07, *Easter, David* <[EMAIL PROTECTED]> wrote:

**

Roger is correct.  There are no plans to test the 6.03 WUT running on
Vista.  Customers wanting to use Vista will need to use the 7.0.01 (or
later) WUT.  However, since the 7.0.01 WUT can connect to previous
versions of AR System (e.g. 6.03), customers will not need to upgrade the
server to 7.0.01 to take advantage of clients running Vista. Only the WUT
would need to be upgraded.

Latest update I have from QA is that testing should be completed within
the next 30 days.

-David J. Easter

Sr. Product Manager, Service Management Business Unit

BMC Software, Inc.



The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc.  My
voluntary participation in this forum is not intended to convey a role as a
spokesperson, liaison or public relations representative for BMC Software,
Inc.
  --

*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On Behalf Of *Roger Justice
*Sent:* Tuesday, March 20, 2007 7:59 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Vista Supported?



**

This has been posted multiple times and BMC will support the Version 7
client in Vista.




-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Tue, 20 Mar 2007 10:54 AM
Subject: Vista Supported?

Can anyone tell me if Remedy supports the use of Vista for the ARS user tool,

version 6.3?  I didn't see anything on the web site,

and have a user asking about it.



Thanks,

Linda Blomberg

Fermi National Accelerator Laboratory

[EMAIL PROTECTED]



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Re: Crystal Report Error

[patrick zandi]

Bill,
Did you try the reinstall on top of what is there ?
This would be my first approach.


On 3/20/07, Bill H <[EMAIL PROTECTED]> wrote:


** The issue I'm having (7.01 client - Crystal XI developed report) ,
started long after our upgrade.  No one else here is having  the problem.
I've installed other software on this machine, before the problem appeared.
That's why I think it's a dll/registry issue, at least for me.

I don't really expect Remedy support to take this on.  Even if I had tons
of faith in them, I think the issue would be difficult to replicate.  I was
just wondering if the crystal developer was present on the machines with
this problem. I am, basically, just looking for a pattern.

Bill

- Original Message -
*From:* Susan Palmer <[EMAIL PROTECTED]>
*Newsgroups:* public.remedy.arsystem.general
*To:* arslist@ARSLIST.ORG
 *Sent:* Tuesday, March 20, 2007 1:46 PM
*Subject:* Re: Crystal Report Error


** With this many people having the issue, what does Remedy support say?
You are clicking on a button using the odbc driver that is supplied within
the user tool.

Was it always like this or did it change recently?

Susan


On 3/20/07, Bill H <[EMAIL PROTECTED]> wrote:
>
> Mikhail,
>
> I'm also getting this error and it just started.  Quick question do you
> have
> the Crystal Reports Developers tool installed on that machine?  I also
> believe it's a dll/registry issue, but I haven't isolated it yet.
>
> Bill
>
> - Original Message -
> From: "Mikhail" <[EMAIL PROTECTED]>
> Newsgroups: public.remedy.arsystem.general
> To: 
> Sent: Tuesday, March 20, 2007 12:19 PM
> Subject: Re: Crystal Report Error
>
>
> Hello Guys,
> Just a little update on the situation.
> When I login to User tool and try to print crystal reports using the
> DTP Style button, It gives me a logon error (arerr 1904). When I ask
> someone else to login to my usertool, they can print successfully!
> Interesting thing is we both have "Administrator" accounts...
> So now we're thinking this could be some permission issue, but we
> can't quite point our fingers at it.
> Anyone?
>
>
> On Mar 20, 12:01 pm, Ben Cantatore < [EMAIL PROTECTED]> wrote:
> > Kinda silly, but try fully qualifying the name of the server in the
> ODBC
> > driver.
> >
> >
> 
___­
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Re: CMDB 2.0 compatibility with ARS 6.x... (Corrected to Change 6.0)

[Joe DeSouza]

Thanks will look for it.. Thanks to all those who replied to this thread..
 
Joe


- Original Message 
From: Rick Cook <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Tuesday, March 20, 2007 11:48:16 PM
Subject: Re: CMDB 2.0 compatibility with ARS 6.x... (Corrected to Change 6.0)

** 
There is a .pdf with the entire CMDB 2.0 data model on it on the Support site.
 
Rick 

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Joe DeSouza
Sent: Tuesday, March 20, 2007 11:41 PM
To: arslist@ARSLIST.ORG
Subject: Re: CMDB 2.0 compatibility with ARS 6.x... (Corrected to Change 6.0)


** 
I certainly can understand those concerns.. I guess if we ever are to venture 
into this territory, I'll have to make damn sure I have DB backups at every 
possible change on the application that might impact the applications 
definitions or its meta data..
 
>From what I've been told, messing with the meta data with the CMDB application 
>is not reccommended at all, but that doesn't really mean it can't be done - 
>I'm pretty sure there are ways out there but they may be long and time 
>consuming..
 
That brings me to asking - Is there a whitepaper on CMDB's architecture and its 
meta data? Or am I on my own to uncover it?



- Original Message 
From: Rick Cook <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Tuesday, March 20, 2007 10:54:56 PM
Subject: Re: CMDB 2.0 compatibility with ARS 6.x... (Corrected to Change 6.0)

** 
For the brave and/or foolish, anything is possible.  :)
 
Rick 

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Joe DeSouza
Sent: Tuesday, March 20, 2007 9:26 PM
To: arslist@ARSLIST.ORG
Subject: Re: CMDB 2.0 compatibility with ARS 6.x... (Corrected to Change 6.0)


** 
Rick,
 
Thanks for your response.. Good to know it is possible :-)
 
Joe



- Original Message 
From: Rick Cook <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Tuesday, March 20, 2007 7:48:40 PM
Subject: Re: CMDB 2.0 compatibility with ARS 6.x... (Corrected to Change 6.0)

** 
Joe, the version of ARS is irrelevant - CMDB 2.x needs to be manually mapped to 
ITSM 6.  The white paper, if it ever comes out, will tell you how to map that, 
but without it, you're on your own.
 
Rick 

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Joe DeSouza
Sent: Tuesday, March 20, 2007 7:40 PM
To: arslist@ARSLIST.ORG
Subject: CMDB 2.0 compatibility with ARS 6.x... (Corrected to Change 6.0)


** 
Disregard my previous email... my question actually is is 6.0 Change running on 
a 7.x ARS platform compatible with CMDB 2.0?
 
I know this might not be supported if you go strictly according to the 
compatibility matrix but am wondering if this combination could be made 
workable either directly or using some sort of a workaround.. Any good reasons 
besides the compatibility matrix why it would not work?
 
Joe


 

Food fight? Enjoy some healthy debate 
in the Yahoo! Answers Food & Drink Q&A.
http://answers.yahoo.com/dir/?link=list&sid=396545367

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Re: Vista Supported?

[Kaiser Norm E CIV USAF 96 CG/SCWOE]

My question is, will the 6.3 client still work in Vista and just not be
supported or is it the 6.3 client does not work in Vista period?

 

Either way, doesn't that beg the question of supported versions? I
thought BMC supported two previous versions.  6.3, as I understand it,
is still a supported version.  Is there another major release planned
that would end 6.3's support? Or has BMC just decided, "Testing and QA
is too expensive to do on both versions, so let's just do it for 7?"

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi
Sent: Tuesday, March 20, 2007 11:09 AM
To: arslist@ARSLIST.ORG
Subject: Re: Vista Supported?

 

** 

David, 

Did they officially fix the - ripout(uninstall) issue with crystal yet ?



 

On 3/20/07, Easter, David <[EMAIL PROTECTED]> wrote: 

** 

Roger is correct.  There are no plans to test the 6.03 WUT running on
Vista.  Customers wanting to use Vista will need to use the 7.0.01 (or
later) WUT.  However, since the 7.0.01 WUT can connect to previous
versions of AR System (e.g. 6.03), customers will not need to upgrade
the server to 7.0.01 to take advantage of clients running Vista. Only
the WUT would need to be upgraded. 

Latest update I have from QA is that testing should be completed within
the next 30 days.

-David J. Easter

Sr. Product Manager, Service Management Business Unit

BMC Software, Inc.

 

The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc. 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice
Sent: Tuesday, March 20, 2007 7:59 AM
To: arslist@ARSLIST.ORG 
Subject: Re: Vista Supported?

 

** 

This has been posted multiple times and BMC will support the Version 7
client in Vista.

 

 
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Tue, 20 Mar 2007 10:54 AM
Subject: Vista Supported?

Can anyone tell me if Remedy supports the use of Vista for the ARS user
tool, 
version 6.3?  I didn't see anything on the web site,
and have a user asking about it. 
 
Thanks,
Linda Blomberg
Fermi National Accelerator Laboratory
[EMAIL PROTECTED]
 

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Re: Crystal PageServer files location

[Jose Manuel Viejo Lobato]

hi Oscar,

Look into MidTier configuration (/arsys/shared/config/config.jsp), 
in the General Settings option, the value in the field Reporting Working 
Directory.


Also see the "Report Type" form, there is a record for Crystal. In te 
Start Command field, must be $CRTLOC$/arreport/$ Maybe you need to 
change the "arreport" for the correct directory.


Hope this Helps.

Jose Manuel Viejo Lobato
[EMAIL PROTECTED]
http://ars.viejolobato.com



BROTONS Oscar escribió:

**

God day listers,

I have a trouble with Mid-Tier 6.3 and Crystal Reports viewer.

When I run a report I have the error:

*Error encountered by Crystal PageServer *


*The error message returned is:*

*/File C:\Program Files\AR 
System\Mid-Tier\reports\arreports\m11c23c11b16\B8XHWMYl0R14zvtVBGrSJEuU4c\hpd5fhelpdesk5fopencases.rpt 
not found. [On Cache/Page Server: OASV397.pageserver]/*


Certainly this file cannot be found because the path is wrong, the 
reports are sited on/ C:\Program Files\AR 
System\Mid-Tier\reports\//m11c23c11b16/\;  the folder arreports 
doesn't exists in server.


There is something estrange because with a mid tier 6.0 server 
pointing to the same ARServer I doesn't have problems, and the 
location of reports is the same (without arreports folder).


Many thaks.


/ *As of 9 May 2006, the new OHIM Website address is 
www.oami.europa.eu. We would like to make you aware that this change 
to the Website address affects also OHIM e-mail addresses. Therefore, 
as of that same date, [EMAIL PROTECTED] has become 
[EMAIL PROTECTED] Please remember to update your OHIM contact 
addresses. *
//IMPORTANT: This message is intended exclusively for information 
purposes. It cannot be considered as an official OHIM communication 
concerning procedures laid down in the Community Trade Mark 
Regulations and Designs Regulations. It is therefore not legally 
binding on the OHIM for the purpose of those procedures.
The information contained in this message and attachments is intended 
solely for the attention and use of the named addressee and may be 
confidential. If you are not the intended recipient, you are reminded 
that the information remains the property of the sender. You must not 
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Crystal PageServer files location

[BROTONS Oscar]

God day listers,

I have a trouble with Mid-Tier 6.3 and Crystal Reports viewer.
When I run a report I have the error:
Error encountered by Crystal PageServer 


The error message returned is:
File C:\Program Files\AR
System\Mid-Tier\reports\arreports\m11c23c11b16\B8XHWMYl0R14zvtVBGrSJEuU4
c\hpd5fhelpdesk5fopencases.rpt not found. [On Cache/Page Server:
OASV397.pageserver]
Certainly this file cannot be found because the path is wrong, the
reports are sited on C:\Program Files\AR
System\Mid-Tier\reports\m11c23c11b16\;  the folder arreports doesn't
exists in server.

There is something estrange because with a mid tier 6.0 server pointing
to the same ARServer I doesn't have problems, and the location of
reports is the same (without arreports folder).

Many thaks.
**
As of 9 May 2006, the new OHIM Website address is www.oami.europa.eu. We would 
like to 
make 
you aware that this change to the Website address affects also OHIM e-mail 
addresses. Therefore, as of 
that same date, [EMAIL PROTECTED] has become [EMAIL PROTECTED] Please remember 
to update 
your OHIM contact addresses.
IMPORTANT: This message is intended exclusively for information purposes. It 
cannot be considered as an 
official OHIM communication concerning procedures laid down in the Community 
Trade Mark Regulations 
and Designs Regulations. It is therefore not legally binding on the OHIM for 
the purpose of those procedures.
The information contained in this message and attachments is intended solely 
for the attention and use of the 
named addressee and may be confidential. If you are not the intended recipient, 
you are reminded that the 
information remains the property of the sender. You must not use, disclose, 
distribute, copy, print or rely on this 
e-mail. If you have received this message in error, please contact the sender 
immediately and irrevocably 
delete or destroy this message and any copies.

**

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