Run Process in AL to execute a Perl script - Help!

[TL]

Hi all,

I'm trying to run a Perl script from an Active link. I'm firing the AL
on a CTI match. The Run Process action looks like this:

$PROCESS$ @@:/usr/local/lib/perl5/site_perl/5.8.7/Custom/alert.pl

No matter what I do, Remedy is giving me the following error:

"The system cannot find the file specified."

I have moved the script to various locations on the server including
the server directory for the AR System but Remedy still can't locate
the file. Do I need to set some environment variable in the ar.conf to
make this work?

Thank you,

Tom

ARS 6.3, ITSM 6.0 on RHEL 3

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

CMDB 1.1- BMC_Dependency Relation Class Attribute Modification Problem

[권민석]

*

AR Server 6.3 patch 023

ITSM 6.0 Package

CMDB 1.1 patch 05

OS: Windows 2003 Server

DB : MS SQL 2000 Server

We have a problem when modify attribute permission in BMC_Dependency
Relation Class.

We've tried to change DeleteInstanceTrigger attribute change permission to
APP-Support Group.

But It happened to have error with 93 error message. And There isn't any
pending list in OBJSTR:Pending Form. So we cannot use cmdbdriver for this
problem.

And I tried to analyze logs(filter,api,sql) but each log size is over
50Mbecause of the problem.

Anyone have any ideas for what I could solve this problem?
*

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

EIE Very Slow

[Drew Shuller]

Actually, it may not be all that slow, but it's not pulling in very many 
records. The logs says that the Data Exchange starts and stops about 7 
seconds later, pulling only 8 records. Then it starts again 5 minutes 
later.


The external db/table is not really 
external at all; it's a table residing on my Remedy server. The target 
form is BMC_ComputerSystem. I have no Response or Delete mappings; there 
are no quereys going back to the source db.


Can anyone tell me what to check? It seems like the Data Exchange should 
pull a lot more records at one time. Thanks in advance!


Sun Solaris
Oracle 10g
ITSM 7.0.01
EIE 7.0.01 Patch 006

Drew
Tulsa, OK

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Display Order in Application Field

[Moore, Chris]

Hey all.  I'm trying to change the order of items shown in the
application field in the home page in 7.1.  I went into each application
entry point and changed the display numbers but they would not move- is
there something else that I need to change?

 

Also, I would like to change the wording on the headers displayed.  I
was able to change the text of the link by going into the different view
properties, but the bold text header doesn't have an option - how can I
change that one?

 

Thanks!

Chris


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: Assigned solution ticket 7.1

[Moore, Chris]

Thanks- I was looking in the Incident docs.

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Lisa Westerfield
Sent: Monday, January 21, 2008 12:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Assigned solution ticket 7.1

 

The Status and View Access fields control the availability of a
solution.  It's usually the Problem Manager who validates and
categorizes the solutions and then make the status "Available".  They
can also determine the View Access to be Public or Internal to control
who can use the available solution.

 

I do not have the guide, but it is called BMC Service Desk: Problem
Management 7.0 User's Guide. This guide will be helpful if you can get
your hands on a copy.

 

FYI

problem manager

A person who reviews problem investigations and known errors to maintain
the quality and integrity of the problem management process. This person

coordinates the assignment of problem investigations and known errors to
support staff, and also reviews problem investigation requests and
performs

business impact analysis.

 

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Moore, Chris
Sent: Monday, January 21, 2008 10:38 AM
To: arslist@ARSLIST.ORG
Subject: Assigned solution ticket 7.1

 

** 

Hey everyone- I've been reading through the manuals but can't find an
answer to this.  

 

In 7.1 when you create a solution a ticket is created and assigned to an
individual.  It shows up in their queue of tickets to work on.  What are
they supposed to do with it?  I can't find any way to "resolve" a
solution ticket.  Am I missing something here?

 

Thanks,

Chris

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ 

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: View Form upper/lower case question

[Drew Shuller]

VB, thanks for that. There would be more than one workaround; I asked 
the Informatica people to perform the LOWER function so the data will 
load into the oracle table that way.


Drew

On Mon, 21 Jan 2008, Viswanathan 
Balakumar wrote:



HI Drew,

You can create a view (with in oracle) of the table\view using an SQL
statement. In SQL you have the UPPER\LOWER functions with that you can
manipulate the data.

Use the new view (with in oracle) to create the remedy view form, this way
you will use the SQL functions to get what you want.

Hope this helps.

Thanks,
VB

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Drew Shuller
Sent: Monday, January 21, 2008 12:45 PM
To: arslist@ARSLIST.ORG
Subject: View Form upper/lower case question

Hello everyone,

I have some data in an external db that is all upper case. Would there be
a way to display that data in a View form as lower case?

I'm actually federating data where I have one View form that holds a
few table fields that also come from view forms. The first table's data is
related through the initial View form, and as I go along, the next table
is related using data in the last table field's column. Clear as
mud, I know, but that's where the mismatch occurs.

So, I need to either see lower-case data in my initial view form, or I
need to be able to apply the LOWER function on a table field column. Is
this possible?

Thanks in advance.

Drew
Tulsa, OK


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"



___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: View Form upper/lower case question

[Viswanathan Balakumar]

HI Drew,

You can create a view (with in oracle) of the table\view using an SQL
statement. In SQL you have the UPPER\LOWER functions with that you can
manipulate the data. 

Use the new view (with in oracle) to create the remedy view form, this way
you will use the SQL functions to get what you want.

Hope this helps.

Thanks,
VB

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Drew Shuller
Sent: Monday, January 21, 2008 12:45 PM
To: arslist@ARSLIST.ORG
Subject: View Form upper/lower case question

Hello everyone,

I have some data in an external db that is all upper case. Would there be 
a way to display that data in a View form as lower case?

I'm actually federating data where I have one View form that holds a 
few table fields that also come from view forms. The first table's data is 
related through the initial View form, and as I go along, the next table 
is related using data in the last table field's column. Clear as 
mud, I know, but that's where the mismatch occurs.

So, I need to either see lower-case data in my initial view form, or I 
need to be able to apply the LOWER function on a table field column. Is 
this possible?

Thanks in advance.

Drew
Tulsa, OK


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: Appending headers to outgoing email messages

[Thad K Esser]

Sorry, I guess I should have followed the chain farther back.  I see now 
that you are on 5.1.2.  I'm using 6.3 (ARS and email engine) for this 
process.

Thad Esser
Remedy Developer
"Argue for your limitations, and sure enough, they're yours."-- Richard 
Bach



"L G Robinson" <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 

01/19/2008 06:33 AM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: Appending headers to outgoing email messages






Hi Thad,

During my experimentation, I tried exactly what you have described,
but it did not work for me. Can you tell me what version of ARS
server and email engine you are using?

Thanks.
Larry

On Jan 18, 2008, at 5:05 PM, Thad K Esser wrote:

> **
> Larry,
>
> In regards to your first bullet:
> "It is not possible to pass a multi-line character value to 
> any of the email header fields using the Notify action."
>
> I'm actually doing just that.  In my scenario I use a temporary 
> character field and build out the header elements I want, making 
> sure the first character is a hard return which ensures that its at 
> the start of a new line in the header.  And then in the Notify 
> action, I use the Organization field on the Messages tab, as Fred 
> suggests, and put my temp char field there.
>
> Action one:  Set fields, $ztmpChar$ = "|Importance: 1"  (where the 
> pipe symbol represents a hard return)
> Action Two: Notify, set Organization field to $ztmpChar$ (and of 
> course all the other information you need for the notify).
>
> Works like a champ.  Hopefully that helps.
>
> Thad Esser
> Remedy Developer
> "Argue for your limitations, and sure enough, they're yours."-- 
> Richard Bach
>
>
> "L G Robinson" <[EMAIL PROTECTED]>
> Sent by: "Action Request System discussion list(ARSList)" 
> 
> 01/18/2008 01:42 PM
> Please respond to
> arslist@ARSLIST.ORG
>
> To
> arslist@ARSLIST.ORG
> cc
> Subject
> Re: Appending headers to outgoing email messages
>
> Hi Carey and Fred,
>
> Thanks for the replies and suggestions. After experimenting for a
> day, I have found the following:
>
> - It is not possible to pass a multi-line character value to any
>   of the email header fields using the Notify action.
>
> - It is possible to send multi-line character values to headers
>   fields by pushing directly to the "AR System Email Messages"
>   form. This almost works.
>
> When I push values directly to the form, a couple of other problems
> have popped up:
>
> - The email messages created by a Push action do not get deleted after
>   they are sent, but they do get deleted automatically when the 
> message
>   is created by using a Notify action. I suspect that I am missing 
> some
>   critical value when pushing, but I have not been able to identify 
> the
>   missing field yet.
>
> - My goal is to add two custom headers to the outgoing email message:
>   X-Sender: Prog=arserver - Group=TEST - Type=Ownership
>   X-Mailer: Prog=arserver - Group=TEST - Type=Ownership
>
>   As suggested, the content is dynamic such that workgroup will 
> change.
>   When I append these headers to the "Organization:" header, they DO
>   make it through to the Email Messages form and they DO make it into
>   the actual email that gets delivered. That is good! However, on my
>   console, if I start the ARServer manually, I see the following error
>   message each time a record is pushed to the Email Messages form:
>
>   sh: X-Mailer:: not found
>
>   So obviously, something isn't quite right.
>
> Anyway... sorry this is so long. I'll keep poking at it to see if I 
> can
> stumble upon a winning combination.
>
> Thanks for your suggestions.
> Larry

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"



***IMPORTANT NOTICE: This communication, including any attachment, contains 
information that may be confidential or privileged, and is intended solely for 
the entity or individual to whom it is addressed.  If you are not the intended 
recipient, you should delete this message and are hereby notified that any 
disclosure, copying, or distribution of this message is strictly prohibited.  
Nothing in this email, including any attachment, is intended to be a legally 
binding signature.***

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

View Form upper/lower case question

[Drew Shuller]

Hello everyone,

I have some data in an external db that is all upper case. Would there be 
a way to display that data in a View form as lower case?


I'm actually federating data where I have one View form that holds a 
few table fields that also come from view forms. The first table's data is 
related through the initial View form, and as I go along, the next table 
is related using data in the last table field's column. Clear as 
mud, I know, but that's where the mismatch occurs.


So, I need to either see lower-case data in my initial view form, or I 
need to be able to apply the LOWER function on a table field column. Is 
this possible?


Thanks in advance.

Drew
Tulsa, OK

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: Assigned solution ticket 7.1

[Lisa Westerfield]

The Status and View Access fields control the availability of a
solution.  It's usually the Problem Manager who validates and
categorizes the solutions and then make the status "Available".  They
can also determine the View Access to be Public or Internal to control
who can use the available solution.

 

I do not have the guide, but it is called BMC Service Desk: Problem
Management 7.0 User's Guide. This guide will be helpful if you can get
your hands on a copy.

 

FYI

problem manager

A person who reviews problem investigations and known errors to maintain
the quality and integrity of the problem management process. This person

coordinates the assignment of problem investigations and known errors to
support staff, and also reviews problem investigation requests and
performs

business impact analysis.

 

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Moore, Chris
Sent: Monday, January 21, 2008 10:38 AM
To: arslist@ARSLIST.ORG
Subject: Assigned solution ticket 7.1

 

** 

Hey everyone- I've been reading through the manuals but can't find an
answer to this.  

 

In 7.1 when you create a solution a ticket is created and assigned to an
individual.  It shows up in their queue of tickets to work on.  What are
they supposed to do with it?  I can't find any way to "resolve" a
solution ticket.  Am I missing something here?

 

Thanks,

Chris

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: HPD:IncidentInterface_Create

[John Sundberg]

Wondering -- is the goal to create an incident or is the goal to create an
incident via email? Plus -- will there be some back and forth -- or will the
original form be filled out perfectly (kidding).

If the goal is to easily create an incident without using Windows User Tool
- or the MidTier -- take a look at Kinetic Request or Kinetic Survey -- both
allow you to create a "custom" web form that will push into any Remedy table
(aka HPD:IncidentInterface_Create)

A sample video -- integrates a custom form (Kinetic Request) to incident v7.
http://videos.kineticdata.com/demos/incidentIntegration/index.html

Feel free to ask any questions.

Hope that helps!

-John


On 1/21/08, Jase Brandon <[EMAIL PROTECTED]> wrote:
>
> ** Hello All,
> I want to use the HPD:IncidentInterface_Create form to create an incident.
> The only way I can figure out to do this is to send each user the .arm
> template and have them copy/paste that into an email each time they wish to
> create an incident.
> I have two issues: First, it's extremely ugly when a user adds the .arm
> template each time into an email, and the potential for them to change a
> field (server name, action, format, etc.).
> Secondly, when I try to submit a record from Outlook; testing as I am
> another user, I populate the login/password fields with another user/login
> to ensure that a remote user can submit an incident, it fails. Just
> wondering if anyone had any experiences with the login issue or with using
> this functionality another way that is more cosmetically pleasing.
>
> Thanks to All,
>
> Jase
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___




-- 
John David Sundberg
235 East 6th Street, Suite 400B
St. Paul, MN 55101
(651) 556-0930-work
(651) 247-6766-cell
(651) 695-8577-fax
[EMAIL PROTECTED]

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

"Escalated" field in Incident - ITSM 7

[Harry Pugh]

We've noticed there is a dropdown field named "Escalated" on the
HPD:Help Desk form in ITSM 7 but it is always disabled. Does anybody
know what events cause this field to become enabled?

 

Thanks! 

Mike Pugh
Software Engineer

AMERICAN SYSTEMS
13990 Parkeast Circle
Chantilly, VA 20151
www.AmericanSystems.com

phone: (703) 968-5265
mobile: (203) 434-5082
[EMAIL PROTECTED]

"Contractor of the Year - 5th Annual Greater Washington Government Contractor 
Awards" 

--
LEGAL DISCLAIMER: The information in this email is confidential and may be 
legally privileged. It is intended solely for the addressee. Access to this 
email by anyone else is unauthorized. If you are not the intended recipient, 
any disclosure, copying, distribution or any action taken or omitted to be 
taken in reliance on it, is prohibited and may be unlawful.
--

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
<>

Assigned solution ticket 7.1

[Moore, Chris]

Hey everyone- I've been reading through the manuals but can't find an
answer to this.  

 

In 7.1 when you create a solution a ticket is created and assigned to an
individual.  It shows up in their queue of tickets to work on.  What are
they supposed to do with it?  I can't find any way to "resolve" a
solution ticket.  Am I missing something here?

 

Thanks,

Chris


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: ARS 7.1 Localisation Notification messages

[Aleksey E.]

Hi David!

ty for quick answer.

I find my Error, i don't set "Notification Language" at Russian in
"CTM:People" form for users.

Now all ok. 

ty all


David Sanders wrote:
> 
> Hi Aleksy
> 
> Have you set the Server to localized?  Open the Administration Console in
> the User Tool, go to System...General..Server Information.  Change to the
> Advanced tab and make sure the Localize Server checkbox is checked.
> 
> The messages shown should then be determined by the locale of your client
> PCs, but you can also specifically set the locale in the User tool on the
> Tools... Options menu on the Locale tab (or in the User Preferences form
> if
> used).
> 
> HTH
> 
> David Sanders
> Remedy Solution Architect
> Enterprise Service Suite @ Work
> ==
> ARS List Award Winner 2005
> Best 3rd party Remedy Application
>  
> See the ESS Concepts Guide
>  
> tel +44 1494 468980
> mobile +44 7710 377761
> email [EMAIL PROTECTED]
>  
> web http://www.westoverconsulting.co.uk
>  
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Aleksey E.
> Sent: Monday, January 21, 2008 12:00 PM
> To: arslist@ARSLIST.ORG
> Subject: ARS 7.1 Localisation Notification messages
> 
> Hi all!
> 
> I have installed BMC Remedy ARS 7.1 Russian version(ARS Server, Email
> Engine, Incident Managment)
> 
> And have next trouble: All form, menus, etc. displayed in Russian language
> -
> ok
> But all notifications(Incident assignment for example) i receive at
> English
> Language.
> 
> "SYS:Notification Messages" form have both version messages in Russian and
> English language.
> 
> Any1 know, where i must set preference for receive Russian version
> Notifications?
> 
> P.S. In "Server Information-->Configuration->Server Language" RUS;1251
> In "Server Information-->Advanced->Localize Server" Yes
> -- 
> View this message in context:
> http://www.nabble.com/ARS-7.1-Localisation-Notification-messages-tp14995993p
> 14995993.html
> Sent from the ARS (Action Request System) mailing list archive at
> Nabble.com.
> 
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> 
> 

-- 
View this message in context: 
http://www.nabble.com/ARS-7.1-Localisation-Notification-messages-tp14995993p14999286.html
Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: mid-tier logs- ARERR 623

[Kemes, Lisa]

Check your config.properties file and make sure there is a preference
server listed?



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Moore, Chris
Sent: Friday, January 18, 2008 3:22 PM
To: arslist@ARSLIST.ORG
Subject: mid-tier logs- ARERR 623


** 

Hey everyone- this is the log from our mid-tier where no user ID can log
in.  It looks like there is a problem getting the preferences from the
preference server.  I tied setting the preference server to null, but
that didn't work either.  Anyone have any ideas?

 

Thanks,

Chris

 

Jan 18, 2008 3:02:20 PM - WARNING (com.remedy.log.SESSION) : Error
loading preference from server dev001.groupz.net for the user
[EMAIL PROTECTED]

 

ARERR [623] Authentication failed

at com.remedy.arsys.stubs.ServerLogin.(Unknown Source)

at com.remedy.arsys.stubs.ServerLogin.get(Unknown Source)

at com.remedy.arsys.stubs.ServerLogin.getAdmin(Unknown Source)

at com.remedy.arsys.stubs.ServerLogin.getAdmin(Unknown Source)

at
com.remedy.arsys.goat.preferences.ARUserPreferences.loadFromServer(Unkno
wn Source)

at
com.remedy.arsys.goat.preferences.ARUserPreferences.addConfiguredPrefere
nces(Unknown Source)

at
com.remedy.arsys.goat.preferences.ARUserPreferences.(Unknown
Source)

at
com.remedy.arsys.goat.preferences.ARUserPreferences.getUserPreferences(U
nknown Source)

at com.remedy.arsys.stubs.SessionData.(Unknown Source)

at com.remedy.arsys.stubs.SessionData.(Unknown Source)

at com.remedy.arsys.session.Login.initSessions(Unknown Source)

at com.remedy.arsys.session.Login.establishSession(Unknown
Source)

at com.remedy.arsys.session.Login.establishSession(Unknown
Source)

at com.remedy.arsys.stubs.GoatServlet.postInternal(Unknown
Source)

at com.remedy.arsys.stubs.GoatHttpServlet.doGet(Unknown Source)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:689)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)

at
org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(Applica
tionFilterChain.java:252)

at
org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilt
erChain.java:173)

at
org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValv
e.java:213)

at
org.apache.catalina.core.StandardContextValve.invoke(StandardContextValv
e.java:178)

at
org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java
:126)

at
org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java
:105)

at
org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.
java:107)

at
org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:1
48)

at
org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:199)

at
org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:282)

at
org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:754)

at
org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:
684)

at
org.apache.jk.common.ChannelSocket$SocketConnection.runIt(ChannelSocket.
java:876)

at
org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool
.java:684)

at java.lang.Thread.run(Unknown Source)

Caused by: ERROR (623): Authentication failed;

at com.bmc.arsys.api.ProxyJRpcBase.verifyStatus(Unknown Source)

at com.bmc.arsys.api.ProxyJRpcBase.verifyStatus(Unknown Source)

at com.bmc.arsys.api.ProxyJRpcBase.a(Unknown Source)

at com.bmc.arsys.api.ProxyJRpcBase.arCall(Unknown Source)

at com.bmc.arsys.api.ProxyJRpc.ARVerifyUser(Unknown Source)

at com.bmc.arsys.api.ARServerUser.verifyUser(Unknown Source)

... 32 more

 

Jan 18, 2008 3:02:20 PM - WARNING (com.remedy.log.SERVLET) : Caught
GoatException ARERR [623] Authentication failed

at com.remedy.arsys.stubs.ServerLogin.(Unknown Source)

at com.remedy.arsys.stubs.ServerLogin.get(Unknown Source)

at com.remedy.arsys.stubs.ServerLogin.getAdmin(Unknown Source)

at com.remedy.arsys.stubs.ServerLogin.getAdmin(Unknown Source)

at com.remedy.arsys.share.ServerInfo.get(Unknown Source)

at com.remedy.arsys.stubs.HomeServlet.getHomeForm(Unknown
Source)

at com.remedy.arsys.stubs.HomeServlet.doRequest(Unknown Source)

at com.remedy.arsys.stubs.GoatServlet.postInternal(Unknown
Source)

at com.remedy.arsys.stubs.GoatHttpServlet.doGet(Unknown Source)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:689)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)

at
org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(Applica
tionFilterChain.java:252)

at
org.apache.catalina.core.ApplicationFilt

Question Regarding HPD:IncidentInterface_Create in V 7

[Jase Brandon]

Hello All,
I want to use the HPD:IncidentInterface_Create form to create an incident.
The only way I can figure out to do this is to send each user the .arm
template and have them copy/paste that into an email each time they wish to
create an incident.
I have two issues: First, it's extremely ugly when a user adds the .arm
template each time into an email, and the potential for them to change a
field (server name, action, format, etc.).
Secondly, when I try to submit a record from Outlook; testing as I am
another user, I populate the login/password fields with another login
password  to ensure that a remote user can submit an incident, it fails. A
record is created on the interface form, but no incident. It works fine if
I send an email from outlook without the user/password fields populated
(sending en email using my outlook account). Just wondering if anyone had
any experiences with the login/password issue or with using this
functionality another way that is more cosmetically pleasing.

Thanks to All,

Jase

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

HPD:IncidentInterface_Create

[Jase Brandon]

Hello All,
I want to use the HPD:IncidentInterface_Create form to create an incident.
The only way I can figure out to do this is to send each user the .arm
template and have them copy/paste that into an email each time they wish to
create an incident.
I have two issues: First, it's extremely ugly when a user adds the .arm
template each time into an email, and the potential for them to change a
field (server name, action, format, etc.).
Secondly, when I try to submit a record from Outlook; testing as I am
another user, I populate the login/password fields with another user/login
to ensure that a remote user can submit an incident, it fails. Just
wondering if anyone had any experiences with the login issue or with using
this functionality another way that is more cosmetically pleasing.

Thanks to All,

Jase

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: how to remove duplicate entries

[Remedy Maniac]

my fault: I said "entries" but actually this is not correct.

I already have in the workflow one AL-table-loop and one 
filter-table-loop on two different tables for my form A.

And I read logins from another form B. These are read in the table fields.
At the end of my 2 table-loop I have a field which displays logins on my 
form A.
Sometimes I have 2 times the same login. This is because one login could 
be checked two times. So it is a normal result at the end.
But still I would like to remove duplicates at the very end of my 
workflow ... before I send emails out ... :D

Sorry for the confusion.

Remedy.maniac


Heider, Stephen wrote:

serouche,

If you know SQL you could write a stored procedure that would identify
the duplicates and then update a separate field on the form (ie. Set an
Optional Checkbox field to 0).  Followed by a filter that would delete
each of the records which have a value in this checkbox field. 


If you need users to be able to run this at anytime trigger it from an
Active Link.

HTH

Stephen
Remedy Skilled Professional

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Misi Mladoniczky
Sent: Monday, January 21, 2008 6:28 AM
To: arslist@ARSLIST.ORG
Subject: Re: how to remove duplicate entries

Hi,

You could create a table-field that sorts its content on the field(s)
you
want to remove duplicates from. Also include the request-id in one
column.

Table Field with Columns:
- TblColValue
- TblColReqID

Create a display-only-temp-fields:
- TempPrevValue

Then you create Active Links for a table-loop-guide:
AL 1:
  Run If: $TblColValue$ = $TempPrevValue$
  Action Run Process: @@:Application-Delete-Entry "Form" "$TblColReqID$"
AL 2:
  Run If:
  Action Set Fields: TempPrevValue = $TblColValue$

Create the Guide and add the above Active Links:

Create an Active Link that calls the guide with Table Loop activated.

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
logs.
* RRR|Translator - Manage and automate your language translations.
Find these products, and many free tools and utilities, at
http://rrr.se.

  

dear all,

I would like to clean-up duplicate entries in a character field.
I must use AL on the web.
How can I do this?
Through filters I would do something like "RUN PROCESS echo "MYFIELD"


|
  

sort | uniq" and that will do but through AL on the web I don't see.
Please help.
Thank you.

serouche
/"because there is always a remedy to help you"/





___
  

UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

--
This message was scanned by ESVA and is believed to be clean.





___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

  


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: how to remove duplicate entries

[Heider, Stephen]

serouche,

If you know SQL you could write a stored procedure that would identify
the duplicates and then update a separate field on the form (ie. Set an
Optional Checkbox field to 0).  Followed by a filter that would delete
each of the records which have a value in this checkbox field. 

If you need users to be able to run this at anytime trigger it from an
Active Link.

HTH

Stephen
Remedy Skilled Professional

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Misi Mladoniczky
Sent: Monday, January 21, 2008 6:28 AM
To: arslist@ARSLIST.ORG
Subject: Re: how to remove duplicate entries

Hi,

You could create a table-field that sorts its content on the field(s)
you
want to remove duplicates from. Also include the request-id in one
column.

Table Field with Columns:
- TblColValue
- TblColReqID

Create a display-only-temp-fields:
- TempPrevValue

Then you create Active Links for a table-loop-guide:
AL 1:
  Run If: $TblColValue$ = $TempPrevValue$
  Action Run Process: @@:Application-Delete-Entry "Form" "$TblColReqID$"
AL 2:
  Run If:
  Action Set Fields: TempPrevValue = $TblColValue$

Create the Guide and add the above Active Links:

Create an Active Link that calls the guide with Table Loop activated.

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
logs.
* RRR|Translator - Manage and automate your language translations.
Find these products, and many free tools and utilities, at
http://rrr.se.

> dear all,
>
> I would like to clean-up duplicate entries in a character field.
> I must use AL on the web.
> How can I do this?
> Through filters I would do something like "RUN PROCESS echo "MYFIELD"
|
> sort | uniq" and that will do but through AL on the web I don't see.
> Please help.
> Thank you.
>
> serouche
> /"because there is always a remedy to help you"/
>
>

___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>
> --
> This message was scanned by ESVA and is believed to be clean.
>


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: ARS 7.1 Localisation Notification messages

[David Sanders]

Hi Aleksy

Have you set the Server to localized?  Open the Administration Console in
the User Tool, go to System...General..Server Information.  Change to the
Advanced tab and make sure the Localize Server checkbox is checked.

The messages shown should then be determined by the locale of your client
PCs, but you can also specifically set the locale in the User tool on the
Tools... Options menu on the Locale tab (or in the User Preferences form if
used).

HTH

David Sanders
Remedy Solution Architect
Enterprise Service Suite @ Work
==
ARS List Award Winner 2005
Best 3rd party Remedy Application
 
See the ESS Concepts Guide
 
tel +44 1494 468980
mobile +44 7710 377761
email [EMAIL PROTECTED]
 
web http://www.westoverconsulting.co.uk
 
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Aleksey E.
Sent: Monday, January 21, 2008 12:00 PM
To: arslist@ARSLIST.ORG
Subject: ARS 7.1 Localisation Notification messages

Hi all!

I have installed BMC Remedy ARS 7.1 Russian version(ARS Server, Email
Engine, Incident Managment)

And have next trouble: All form, menus, etc. displayed in Russian language -
ok
But all notifications(Incident assignment for example) i receive at English
Language.

"SYS:Notification Messages" form have both version messages in Russian and
English language.

Any1 know, where i must set preference for receive Russian version
Notifications?

P.S. In "Server Information-->Configuration->Server Language" RUS;1251
In "Server Information-->Advanced->Localize Server" Yes
-- 
View this message in context:
http://www.nabble.com/ARS-7.1-Localisation-Notification-messages-tp14995993p
14995993.html
Sent from the ARS (Action Request System) mailing list archive at
Nabble.com.


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

ARS 7.1 Localisation Notification messages

[Aleksey E.]

Hi all!

I have installed BMC Remedy ARS 7.1 Russian version(ARS Server, Email
Engine, Incident Managment)

And have next trouble: All form, menus, etc. displayed in Russian language -
ok
But all notifications(Incident assignment for example) i receive at English
Language.

"SYS:Notification Messages" form have both version messages in Russian and
English language.

Any1 know, where i must set preference for receive Russian version
Notifications?

P.S. In "Server Information-->Configuration->Server Language" RUS;1251
In "Server Information-->Advanced->Localize Server" Yes
-- 
View this message in context: 
http://www.nabble.com/ARS-7.1-Localisation-Notification-messages-tp14995993p14995993.html
Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: how to remove duplicate entries

[Misi Mladoniczky]

Hi,

You could create a table-field that sorts its content on the field(s) you
want to remove duplicates from. Also include the request-id in one column.

Table Field with Columns:
- TblColValue
- TblColReqID

Create a display-only-temp-fields:
- TempPrevValue

Then you create Active Links for a table-loop-guide:
AL 1:
  Run If: $TblColValue$ = $TempPrevValue$
  Action Run Process: @@:Application-Delete-Entry "Form" "$TblColReqID$"
AL 2:
  Run If:
  Action Set Fields: TempPrevValue = $TblColValue$

Create the Guide and add the above Active Links:

Create an Active Link that calls the guide with Table Loop activated.

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
* RRR|Translator - Manage and automate your language translations.
Find these products, and many free tools and utilities, at http://rrr.se.

> dear all,
>
> I would like to clean-up duplicate entries in a character field.
> I must use AL on the web.
> How can I do this?
> Through filters I would do something like "RUN PROCESS echo "MYFIELD" |
> sort | uniq" and that will do but through AL on the web I don't see.
> Please help.
> Thank you.
>
> serouche
> /"because there is always a remedy to help you"/
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>
> --
> This message was scanned by ESVA and is believed to be clean.
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: CRITICAL:Link not working to directly opening the "create ticket page"

[Gavin Coleman]

Manish - we have been seeing this problem. We think it MAY be related to 
the Load Balancer we use. This Load Balancer is setup to cache certain 
files requested by users. The problem, Remedy support suggests, may be the 
"Wrong version" of the file ClientCore.js is being cached. There are two 
versions of these files on the mid-tier servers - one for Firefox and one 
for Internet Explorer. If most of your users are using IE, and somebody 
with Firefox logs into the Load Balancer when the cache is cleared, then 
the Load Balancer will cache the Firefox version  and all IE users will 
experience errors.

A temporary fix is to get the the users to clear their browser cache and 
then try and log in again.

Thanks,


Gavin Coleman
Senior Analyst/Programmer




Manish SINGLA <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)" 

21/01/2008 11:15
Please respond to arslist

 
To: arslist@ARSLIST.ORG
cc: 
Subject:CRITICAL:Link not working to directly opening the 
"create ticket page"


** 
Hello   List, 
 
 We have provided a link for opening a view of Remedy form direct URL. 
 
But some users at Europe/Crolles are not been able to open the link and 
its giving following error.
 URL: 
http://helpdesk.sgp.st.com:8080/arsys/forms/euxa91.sgp.st.com/Remedy+Requester+-+New+Request/Req_Cat_projMgmt_view/?mode=CREATE
 
  The Remedy window shows up properly , but after putting the username and 
password, they have the following error : 
 
 

 
Their IE version is the same than mine  : 6.0.29 sp2
 
 Please help  to resolve the issue
 
Regards
Manish
 
 
__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" 
html___ 


**
COMPUTACENTER PLC is registered in England and Wales with the registered number 
03110569.  Its registered office is at Hatfield Business Park, Hatfield Avenue, 
Hatfield, Hertfordshire AL10 9TW
COMPUTACENTER (UK) Limited is registered in England and Wales with the 
registered number 01584718.  Its registered office is at Hatfield Business 
Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW 

The contents of this email are intended for the named addressee only.
It contains information which may be confidential and which may also be 
privileged.
Unless you are the named addressee (or authorised to receive mail for the 
addressee) you may not copy or use it, or disclose it to anyone else.
 
If you receive it in error please notify us immediately and then destroy it.
 
Computacenter information is available from:
http://www.computacenter.com
**
<>

CRITICAL:Link not working to directly opening the "create ticket page"

[Manish SINGLA]

Hello   List, 

 

 We have provided a link for opening a view of Remedy form direct URL. 

 

But some users at Europe/Crolles are not been able to open the link and its 
giving following error.

 URL:  

 
http://helpdesk.sgp.st.com:8080/arsys/forms/euxa91.sgp.st.com/Remedy+Requester+-+New+Request/Req_Cat_projMgmt_view/?mode=CREATE

 

  The Remedy window shows up properly , but after putting the username and 
password, they have the following error : 

 

 



 

Their IE version is the same than mine  : 6.0.29 sp2

 

 Please help  to resolve the issue

 

Regards

Manish

 

 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
<>

how to remove duplicate entries

[Remedy Maniac]

dear all,

I would like to clean-up duplicate entries in a character field.
I must use AL on the web.
How can I do this?
Through filters I would do something like "RUN PROCESS echo "MYFIELD" | 
sort | uniq" and that will do but through AL on the web I don't see.

Please help.
Thank you.

serouche
/"because there is always a remedy to help you"/

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"