Q: Underlying Specifics - Data Connection

[Craig Carter]

We've been experiencing an intermittent connection error for the past
couple of years and it is something we really need to try to resolve.
By intermittent, the application works great for everyone most of the
time but occasionally, the following error pops up:

 

"Unable to set up a data connection, which is preventing the application
from working correctly. (ARERR 9351)"

 

We're behind some firewalls and this pops up in a browser session while
performing a save and/or performing a retrieval of information.  Our
midtier is located a couple thousand miles away from our database server
and the midtier and database are set to use a specific port.  Our
assumption is that at that moment, there is a brief connectivity problem
that causes this-especially since it appears more often at certain
offsite locations that at others.

 

We have submitted a ticket to BMC since the error guide simply adds "An
internal error occurred during a back channel request from the browser
to the mid tier server."

 

I'm basically looking for anyone who might have more information on what
underlying problem would cause this specific message?  What kind of back
channel request?  It is related to something specific that we could
possible code around?

 

Any ideas are appreciated.  I'll be turning on all of the logs and
looking for an answer but wanted to tap the combined expertise for
possible remedies...

 

ARS 7.0.1 P5

Windows Server 2003

ServletExec 5 AS

Java 1.5.0_15

SQL Server 2005

 

Craig Carter

Software Engineer, RSP

 

 


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Re: Q: Underlying Specifics - Data Connection

[Lammey, Peter A.]

Are you using Mid Tier 7.1 Patch 002? What browser are your users using?



Thanks
Peter Lammey
ESPN MIT Technical Services & Applications Management
860-766-4761




From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Craig Carter
Sent: Thursday, May 01, 2008 8:34 AM
To: arslist@ARSLIST.ORG
Subject: Q: Underlying Specifics - Data Connection

**
We've been experiencing an intermittent connection error for the past couple of 
years and it is something we really need to try to resolve.  By intermittent, 
the application works great for everyone most of the time but occasionally, the 
following error pops up:
"Unable to set up a data connection, which is preventing the application from 
working correctly. (ARERR 9351)"
We're behind some firewalls and this pops up in a browser session while 
performing a save and/or performing a retrieval of information.  Our midtier is 
located a couple thousand miles away from our database server and the midtier 
and database are set to use a specific port.  Our assumption is that at that 
moment, there is a brief connectivity problem that causes this-especially since 
it appears more often at certain offsite locations that at others.
We have submitted a ticket to BMC since the error guide simply adds "An 
internal error occurred during a back channel request from the browser to the 
mid tier server."
I'm basically looking for anyone who might have more information on what 
underlying problem would cause this specific message?  What kind of back 
channel request?  It is related to something specific that we could possible 
code around?
Any ideas are appreciated.  I'll be turning on all of the logs and looking for 
an answer but wanted to tap the combined expertise for possible remedies...
ARS 7.0.1 P5
Windows Server 2003
ServletExec 5 AS
Java 1.5.0_15
SQL Server 2005
Craig Carter
Software Engineer, RSP
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Re: Q: Underlying Specifics - Data Connection

[Craig Carter]

Using Midtier v7.0.1 P5 as listed below (database and midtier on same
version).  Majority of users are using Internet Explorer 7.

 

The additional info in the error guide seems to indicate a problem
between the user's web browser and the midtier and not between the
midtier and database.  I'm having them clear their cache, cookies,
forms, etc, and checking their Java settings and Objects.

 

Craig Carter

Software Engineer, RSP

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A.
Sent: Thursday, May 01, 2008 6:42 AM
To: arslist@ARSLIST.ORG
Subject: Re: Q: Underlying Specifics - Data Connection

 

Are you using Mid Tier 7.1 Patch 002? What browser are your users using?

 

 

Thanks 
Peter Lammey 
ESPN MIT Technical Services & Applications Management 
860-766-4761 

 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Craig Carter
Sent: Thursday, May 01, 2008 8:34 AM
To: arslist@ARSLIST.ORG
Subject: Q: Underlying Specifics - Data Connection

** 

We've been experiencing an intermittent connection error for the past
couple of years and it is something we really need to try to resolve.
By intermittent, the application works great for everyone most of the
time but occasionally, the following error pops up:

"Unable to set up a data connection, which is preventing the application
from working correctly. (ARERR 9351)"

We're behind some firewalls and this pops up in a browser session while
performing a save and/or performing a retrieval of information.  Our
midtier is located a couple thousand miles away from our database server
and the midtier and database are set to use a specific port.  Our
assumption is that at that moment, there is a brief connectivity problem
that causes this-especially since it appears more often at certain
offsite locations that at others.

We have submitted a ticket to BMC since the error guide simply adds "An
internal error occurred during a back channel request from the browser
to the mid tier server."

I'm basically looking for anyone who might have more information on what
underlying problem would cause this specific message?  What kind of back
channel request?  It is related to something specific that we could
possible code around?

Any ideas are appreciated.  I'll be turning on all of the logs and
looking for an answer but wanted to tap the combined expertise for
possible remedies...

ARS 7.0.1 P5

Windows Server 2003

ServletExec 5 AS

Java 1.5.0_15

SQL Server 2005

Craig Carter

Software Engineer, RSP

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Re: Timezone info in date/time fields

[Grooms, Frederick W]

No, because the date and time are displayed in the timezone of the
person viewing the data.
 
i.e.  A person viewing the diary data in New York would see (assuming a
5 hour offset from your GMT examle ;)
04/10/2008 9:36:20 AR_ESCALATOR
  A person in Chicago would see
04/10/2008 8:36:20 AR_ESCALATOR

Fred 
 


From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Parij, Arkadi (Arkadi)
Sent: Wednesday, April 30, 2008 6:27 PM
To: arslist@ARSLIST.ORG
Subject: Timezone info in date/time fields



Hi All,

Is there a way to configure WUT to set the date/time format to include
the timezone information?

 

For example, currently the timestamp and user name in a Diary field are
displayed as follows:

04/10/2008 14:36:20 AR_ESCALATOR

 

The preferred format would be:

04/10/2008 14:36:20 GMT AR_ESCALATOR

 

Thanks.

 

Arkadi 

 


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Re: Crystal Report error on particular form and particular PC

[Dwayne Martin]

Hi Susan,

Thank you for your reply.  To answer your questions:

Re:What version of Crystal are the reports created in?
9
 
Re: Did you recently upgrade from a lower version of ARS?
Not quite a year ago we upgraded from 6.3 to 7.1

Re:What kind of a/l action are you using to initiate the reports, macro or open 
window?
Open Window.

Re: In tools/options/advanced do you have ODBC user Underscores  checked?
Yes

Re: Is the ODBC driver configured for ARS?
Yes. (Reports for other forms display OK.)

Re: Have you cleared cache?
We cleared the cache for the IT:Request form.  There isn't any cache for the 
reports.


Re: On the c drive in common files there is a business object folder that needs 
to be cleared (would have to check my notes, sorry for vagueness).
We don't have a C:\Common Files folder, but please tell us more.  This could be 
the problem.

Thanks again,
Dwayne

 Original message 
>Date: Wed, 30 Apr 2008 15:41:14 -0500
>From: Susan Palmer <[EMAIL PROTECTED]>  
>Subject: Re: Crystal Report error on particular form and particular PC  
>To: arslist@ARSLIST.ORG
>
>   **
>   Hi Dwayne,
>
>   What version of Crystal are the reports created in? 
>   Did you recently upgrade from a lower version of
>   ARS? 
>   What kind of a/l action are you using to initiate
>   the reports, macro or open window? 
>   In tools/options/advanced do you have ODBC user
>   Underscores  checked?
>   Is the ODBC driver configured for ARS?
>   Have you cleared cache?
>   On the c drive in common files there is a business
>   object folder that needs to be cleared (would have
>   to check my notes, sorry for vagueness).
>
>   We have this and similar problem periodically.  For
>   a while it was rampant.  Personally I believe it is
>   ODBC related since the installation of some little
>   non-related tool we use can cause running CR to act
>   up like this. 
>
>   Sorry if this email is a little disjointed, I've
>   been writing it for hours, word by word,
>   interruption by interruption.
>
>   Susan
>
>
>   On Wed, Apr 30, 2008 at 12:26 PM, Dwayne Martin
>   <[EMAIL PROTECTED]> wrote:
>
> Dear List,
>
> We have a form (IT:Request) with two buttons, each
> of which calls an Active Link, which launches a
> Crystal Report stored in the Report form.
>
> On one of our PCs, if someone, it doesn't matter
> who, clicks one of these buttons they get:
>
> "An unknown error occurred while generating the
> Crystal Report. 0x80047r41 – Unknown Database
> Connection Error [ARERR 1904]"
>
> If they click a similar button on another form the
> report displays OK.  If they go to another
> computer even the IT:Request reports display OK.
>
> The WUT configuration and version are the same as
> on other computers.  I couldn't find anything in
> Support KB about ARERR 1904. The user can display
> the reports from Mid-Tier launched from her
> computer.
>
> Any idea what might be going on?
>
> (ARS and WUT 7.1, RH Linux server, Oracle 10.2 db)
> Dwayne Martin
> James Madison University
>
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>   "Where the Answers Are" html___

Re: Q: Underlying Specifics - Data Connection

[Garrison, Sean (Norcross)]

Is all this running on one server or do you have multiple "Servlet Exec" 
servers or IIS Servers?  Are you running anything like this:

 Web Server A   
 Servlet 
Exec  A
Firewall -->Load Balancer--> Firewall  
-->Load Balander>
 Web Server B   
 Servlet 
Exec  B

If you do "Web Server A" could have a session to "Servlet Exec A" and then 
magically switch to B in the middle of a transaction and cause this error to 
occur.  If I understand right this error has to do with the connectivity 
between the "Web Server" and the "JSP Engine" whatever that might be (in your 
case it is Servlet Exec).  There may be a timeout setting on your web server 
that is causing this issue to occur.  If you connect directly to "Servlet Exec" 
then you probably won't get this error.  I am assuming you are running Apache 
or IIS for you web server ... so it may be a timeout setting on the connection 
between the web server and servlet exec.

Hope that helps ...

Thanks,

Sean



From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Craig Carter
Sent: Thursday, May 01, 2008 8:34 AM
To: arslist@ARSLIST.ORG
Subject: Q: Underlying Specifics - Data Connection

**
We've been experiencing an intermittent connection error for the past couple of 
years and it is something we really need to try to resolve.  By intermittent, 
the application works great for everyone most of the time but occasionally, the 
following error pops up:

"Unable to set up a data connection, which is preventing the application from 
working correctly. (ARERR 9351)"

We're behind some firewalls and this pops up in a browser session while 
performing a save and/or performing a retrieval of information.  Our midtier is 
located a couple thousand miles away from our database server and the midtier 
and database are set to use a specific port.  Our assumption is that at that 
moment, there is a brief connectivity problem that causes this-especially since 
it appears more often at certain offsite locations that at others.

We have submitted a ticket to BMC since the error guide simply adds "An 
internal error occurred during a back channel request from the browser to the 
mid tier server."

I'm basically looking for anyone who might have more information on what 
underlying problem would cause this specific message?  What kind of back 
channel request?  It is related to something specific that we could possible 
code around?

Any ideas are appreciated.  I'll be turning on all of the logs and looking for 
an answer but wanted to tap the combined expertise for possible remedies...

ARS 7.0.1 P5
Windows Server 2003
ServletExec 5 AS
Java 1.5.0_15
SQL Server 2005

Craig Carter
Software Engineer, RSP


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Re: V7 ARDBC Vendor form LDAP query

[Benjamin Trimmer]

Mark,

When I cahnge the port to 3268, the ARSYS.ARDBC.LDAP "Available Vendor 
Name" is no longer in the list and I'm not able to select a vendor table. 
I'm  basically in the need for help in writing the specific LDAP query 
that will pull a list of all domain users from each of the domains in the 
forest.

Regards,
Ben




"Walters, Mark" <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 

04/30/2008 09:15 AM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: V7 ARDBC Vendor form LDAP query






** 
This should work but you will need to use the global catalog port (3268 
IIRC) rather than the default LDAP port (389).  Also, when specifying the 
BaseDN in the plugin config form, start with a specific user and modify it 
via the vendor form properties later.  If you just point to the root of 
the tree you’ll probably get a timeout when trying to create the vendor 
form as the plugin trawls the LDAP server collecting data.
 
Mark
 
From: Action Request System discussion list(ARSList) 
[mailto:[EMAIL PROTECTED] On Behalf Of Benjamin Trimmer
Sent: 30 April 2008 14:29
To: arslist@ARSLIST.ORG
Subject: V7 ARDBC Vendor form LDAP query
 
** 
Listers, 

I am working on a Actice Directory integration where I need to pull user's 
(people) data from AD.  The environment that I am in is a forest with 4 
domains.  I wanteto make a connection the the forest level AD server, and 
get the information from the domains below.  I am having issues writing 
the correct LDAP query.  Is there anyone who can be of assistance on this? 


Regards, 
Ben Trimmer 
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Re: Q: Underlying Specifics - Data Connection

[Craig Carter]

Thanks for the response Sean,

 

We are not running any load balancers.  We have two configurations but
the error occurs on both:

 

Web Server A (IIS 6, asp pages) < > Web Server B (IIS 6, ServletExec,
Midtier) < > Firewall <> Database Server

Web Server A (IIS 6, asp pages, ServletExec, Midtier) < > Firewall < >
Database Server

 

This occurs even in the second example where everything resides on the
same web server.  I don't believe the firewall is a problem since both
of these configurations work fine for the majority of people.  They will
be using only one of the above during their session (no crossover).

 

The Remedy forms are running inside of iframes within asp wrapper pages
so people access the web site pages via IIS and those asp pages call the
Remedy content either via direct ViewFormServlet calls or jsp redirect
files within the iframes.

 

It may be a problem between IIS and ServletExec though and it gives me
something else to look at.  I may also have to consider testing with a
different Servlet.

 

I'm not sure I understand what you mean by connecting directly to
ServletExec since it resides within IIS on the default site?  I'm no IIS
expert so any recommendations on what settings to look at/tweak would be
helpful.

 

Craig Carter

Software Engineer, RSP

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Garrison, Sean (Norcross)
Sent: Thursday, May 01, 2008 7:33 AM
To: arslist@ARSLIST.ORG
Subject: Re: Q: Underlying Specifics - Data Connection

 

Is all this running on one server or do you have multiple "Servlet Exec"
servers or IIS Servers?  Are you running anything like this:

 

 Web
Server A
Servlet Exec  A

Firewall -->Load Balancer-->
Firewall  -->Load Balander>

 Web
Server B
Servlet Exec  B

 

If you do "Web Server A" could have a session to "Servlet Exec A" and
then magically switch to B in the middle of a transaction and cause this
error to occur.  If I understand right this error has to do with the
connectivity between the "Web Server" and the "JSP Engine" whatever that
might be (in your case it is Servlet Exec).  There may be a timeout
setting on your web server that is causing this issue to occur.  If you
connect directly to "Servlet Exec" then you probably won't get this
error.  I am assuming you are running Apache or IIS for you web server
... so it may be a timeout setting on the connection between the web
server and servlet exec.   

 

Hope that helps ...

 

Thanks,

 

Sean

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Craig Carter
Sent: Thursday, May 01, 2008 8:34 AM
To: arslist@ARSLIST.ORG
Subject: Q: Underlying Specifics - Data Connection

 

** 

We've been experiencing an intermittent connection error for the past
couple of years and it is something we really need to try to resolve.
By intermittent, the application works great for everyone most of the
time but occasionally, the following error pops up:

 

"Unable to set up a data connection, which is preventing the application
from working correctly. (ARERR 9351)"

 

We're behind some firewalls and this pops up in a browser session while
performing a save and/or performing a retrieval of information.  Our
midtier is located a couple thousand miles away from our database server
and the midtier and database are set to use a specific port.  Our
assumption is that at that moment, there is a brief connectivity problem
that causes this-especially since it appears more often at certain
offsite locations that at others.

 

We have submitted a ticket to BMC since the error guide simply adds "An
internal error occurred during a back channel request from the browser
to the mid tier server."

 

I'm basically looking for anyone who might have more information on what
underlying problem would cause this specific message?  What kind of back
channel request?  It is related to something specific that we could
possible code around?

 

Any ideas are appreciated.  I'll be turning on all of the logs and
looking for an answer but wanted to tap the combined expertise for
possible remedies...

 

ARS 7.0.1 P5

Windows Server 2003

ServletExec 5 AS

Java 1.5.0_15

SQL Server 2005

 

Craig Carter

Software Engineer, RSP

 

 

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
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Re: Q: Underlying Specifics - Data Connection

[Axton]

Also, anything that blocks an http request to servlet x will cause
this error.  I've seen this happen when an xss plugin on the web
server disallowed certain requests.

Axton Grams

On Thu, May 1, 2008 at 9:33 AM, Garrison, Sean (Norcross)
<[EMAIL PROTECTED]> wrote:
> **
>
>
>
> Is all this running on one server or do you have multiple "Servlet Exec"
> servers or IIS Servers?  Are you running anything like this:
>
>
>
>  Web Server
> A
> Servlet Exec  A
>
> Firewall -->Load Balancer--> Firewall
> -->Load Balander>
>
>  Web Server
> B
> Servlet Exec  B
>
>
>
> If you do "Web Server A" could have a session to "Servlet Exec A" and then
> magically switch to B in the middle of a transaction and cause this error to
> occur.  If I understand right this error has to do with the connectivity
> between the "Web Server" and the "JSP Engine" whatever that might be (in
> your case it is Servlet Exec).  There may be a timeout setting on your web
> server that is causing this issue to occur.  If you connect directly to
> "Servlet Exec" then you probably won't get this error.  I am assuming you
> are running Apache or IIS for you web server … so it may be a timeout
> setting on the connection between the web server and servlet exec.
>
>
>
> Hope that helps …
>
>
>
> Thanks,
>
>
>
> Sean
>
>
>
>
>
>
>
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Craig Carter
>  Sent: Thursday, May 01, 2008 8:34 AM
>  To: arslist@ARSLIST.ORG
>  Subject: Q: Underlying Specifics - Data Connection
>
>
>
> **
>
>
>
> We've been experiencing an intermittent connection error for the past couple
> of years and it is something we really need to try to resolve.  By
> intermittent, the application works great for everyone most of the time but
> occasionally, the following error pops up:
>
>
>
> "Unable to set up a data connection, which is preventing the application
> from working correctly. (ARERR 9351)"
>
>
>
> We're behind some firewalls and this pops up in a browser session while
> performing a save and/or performing a retrieval of information.  Our midtier
> is located a couple thousand miles away from our database server and the
> midtier and database are set to use a specific port.  Our assumption is that
> at that moment, there is a brief connectivity problem that causes
> this—especially since it appears more often at certain offsite locations
> that at others.
>
>
>
> We have submitted a ticket to BMC since the error guide simply adds "An
> internal error occurred during a back channel request from the browser to
> the mid tier server."
>
>
>
> I'm basically looking for anyone who might have more information on what
> underlying problem would cause this specific message?  What kind of back
> channel request?  It is related to something specific that we could possible
> code around?
>
>
>
> Any ideas are appreciated.  I'll be turning on all of the logs and looking
> for an answer but wanted to tap the combined expertise for possible
> remedies…
>
>
>
> ARS 7.0.1 P5
>
> Windows Server 2003
>
> ServletExec 5 AS
>
> Java 1.5.0_15
>
> SQL Server 2005
>
>
>
> Craig Carter
>
> Software Engineer, RSP
>
>
>
>
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
>
>  __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___

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Re: Q: Underlying Specifics - Data Connection

[Craig Carter]

Hi Axton,

This is actually all https and the web site is anonymous access
(standard IUSR account) so ServletExec "should" be available to any
request.  Wouldn't all requests to ServletExec come through using the
standard https protocol?

Craig Carter

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Thursday, May 01, 2008 8:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: Q: Underlying Specifics - Data Connection

Also, anything that blocks an http request to servlet x will cause
this error.  I've seen this happen when an xss plugin on the web
server disallowed certain requests.

Axton Grams

On Thu, May 1, 2008 at 9:33 AM, Garrison, Sean (Norcross)
<[EMAIL PROTECTED]> wrote:
> **
>
>
>
> Is all this running on one server or do you have multiple "Servlet
Exec"
> servers or IIS Servers?  Are you running anything like this:
>
>
>
>  Web
Server
> A
> Servlet Exec  A
>
> Firewall -->Load Balancer-->
Firewall
> -->Load Balander>
>
>  Web
Server
> B
> Servlet Exec  B
>
>
>
> If you do "Web Server A" could have a session to "Servlet Exec A" and
then
> magically switch to B in the middle of a transaction and cause this
error to
> occur.  If I understand right this error has to do with the
connectivity
> between the "Web Server" and the "JSP Engine" whatever that might be
(in
> your case it is Servlet Exec).  There may be a timeout setting on your
web
> server that is causing this issue to occur.  If you connect directly
to
> "Servlet Exec" then you probably won't get this error.  I am assuming
you
> are running Apache or IIS for you web server ... so it may be a
timeout
> setting on the connection between the web server and servlet exec.
>
>
>
> Hope that helps ...
>
>
>
> Thanks,
>
>
>
> Sean
>
>
>
>
>
>
>
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Craig Carter
>  Sent: Thursday, May 01, 2008 8:34 AM
>  To: arslist@ARSLIST.ORG
>  Subject: Q: Underlying Specifics - Data Connection
>
>
>
> **
>
>
>
> We've been experiencing an intermittent connection error for the past
couple
> of years and it is something we really need to try to resolve.  By
> intermittent, the application works great for everyone most of the
time but
> occasionally, the following error pops up:
>
>
>
> "Unable to set up a data connection, which is preventing the
application
> from working correctly. (ARERR 9351)"
>
>
>
> We're behind some firewalls and this pops up in a browser session
while
> performing a save and/or performing a retrieval of information.  Our
midtier
> is located a couple thousand miles away from our database server and
the
> midtier and database are set to use a specific port.  Our assumption
is that
> at that moment, there is a brief connectivity problem that causes
> this-especially since it appears more often at certain offsite
locations
> that at others.
>
>
>
> We have submitted a ticket to BMC since the error guide simply adds
"An
> internal error occurred during a back channel request from the browser
to
> the mid tier server."
>
>
>
> I'm basically looking for anyone who might have more information on
what
> underlying problem would cause this specific message?  What kind of
back
> channel request?  It is related to something specific that we could
possible
> code around?
>
>
>
> Any ideas are appreciated.  I'll be turning on all of the logs and
looking
> for an answer but wanted to tap the combined expertise for possible
> remedies...
>
>
>
> ARS 7.0.1 P5
>
> Windows Server 2003
>
> ServletExec 5 AS
>
> Java 1.5.0_15
>
> SQL Server 2005
>
>
>
> Craig Carter
>
> Software Engineer, RSP
>
>
>
>
>
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> html___
>
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Are"
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Re: Underlying Specifics - Data Connection

[LJ Longwing]

Craig,
I was receiving this error in a very specific repeatable situation on 7.1
(no patch) when pulling up a search menu with > 2k records in it, it worked
fine in the client, but Mid-Tier gave this error when we tried to open the
menu.  Support had me turn on servlet logs in the mid-tier config and found
errors when calling a specific servlet, etc, etc, blah blah, they eventually
provided Patch 2 (server, not mid-tier) that 'fixed' this issue, but by then
I had engineered around the problem, so I haven't experienced it since, I
doubt that it's your issue, but thought I would chime in..:)

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Craig Carter
Sent: Thursday, May 01, 2008 6:34 AM
To: arslist@ARSLIST.ORG
Subject: Q: Underlying Specifics - Data Connection


** 

We've been experiencing an intermittent connection error for the past couple
of years and it is something we really need to try to resolve.  By
intermittent, the application works great for everyone most of the time but
occasionally, the following error pops up:

 

"Unable to set up a data connection, which is preventing the application
from working correctly. (ARERR 9351)"

 

We're behind some firewalls and this pops up in a browser session while
performing a save and/or performing a retrieval of information.  Our midtier
is located a couple thousand miles away from our database server and the
midtier and database are set to use a specific port.  Our assumption is that
at that moment, there is a brief connectivity problem that causes
this-especially since it appears more often at certain offsite locations
that at others.

 

We have submitted a ticket to BMC since the error guide simply adds "An
internal error occurred during a back channel request from the browser to
the mid tier server."

 

I'm basically looking for anyone who might have more information on what
underlying problem would cause this specific message?  What kind of back
channel request?  It is related to something specific that we could possible
code around?

 

Any ideas are appreciated.  I'll be turning on all of the logs and looking
for an answer but wanted to tap the combined expertise for possible
remedies.

 

ARS 7.0.1 P5

Windows Server 2003

ServletExec 5 AS

Java 1.5.0_15

SQL Server 2005

 

Craig Carter

Software Engineer, RSP

 

 

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Re: Q: Underlying Specifics - Data Connection

[Axton]

Protocol is irrelevant in the case I mentioned as the xss checker I
had this experience with checked the url, not the content itself.  the
environment I worked with was very different (iPlanet, WebSphere, SSO
via netegrity, load balanced mid-tier servers, solaris, etc.).  The
important point to note is anything that sits between the client and
whatever services the request can interrupt the request:
- web server
- web server plugins (security plugins, etc.)
- servlet container plugins (isapi plugin, etc.)
- servlet container

Chances are something in the stack is failing and/or blocking the
request.  Somewhere in the logs for each piece in the stack should
provide the source of the problem.  There is some limited debugging
you can do from the client side for these types of things.  Firebug
for Firefox and Fiddler for IE come to mind.  These can at least point
you in a direction to chase.

Axton Grams

On Thu, May 1, 2008 at 10:27 AM, Craig Carter
<[EMAIL PROTECTED]> wrote:
> Hi Axton,
>
>  This is actually all https and the web site is anonymous access
>  (standard IUSR account) so ServletExec "should" be available to any
>  request.  Wouldn't all requests to ServletExec come through using the
>  standard https protocol?
>
>  Craig Carter
>
>
>  -Original Message-
>  From: Action Request System discussion list(ARSList)
>
> [mailto:[EMAIL PROTECTED] On Behalf Of Axton
>  Sent: Thursday, May 01, 2008 8:13 AM
>  To: arslist@ARSLIST.ORG
>
>
> Subject: Re: Q: Underlying Specifics - Data Connection
>
>  Also, anything that blocks an http request to servlet x will cause
>  this error.  I've seen this happen when an xss plugin on the web
>  server disallowed certain requests.
>
>  Axton Grams
>
>  On Thu, May 1, 2008 at 9:33 AM, Garrison, Sean (Norcross)
>  <[EMAIL PROTECTED]> wrote:
>  > **
>  >
>  >
>  >
>  > Is all this running on one server or do you have multiple "Servlet
>  Exec"
>  > servers or IIS Servers?  Are you running anything like this:
>  >
>  >
>  >
>  >  Web
>  Server
>  > A
>  > Servlet Exec  A
>  >
>  > Firewall -->Load Balancer-->
>  Firewall
>  > -->Load Balander>
>  >
>  >  Web
>  Server
>  > B
>  > Servlet Exec  B
>  >
>  >
>  >
>  > If you do "Web Server A" could have a session to "Servlet Exec A" and
>  then
>  > magically switch to B in the middle of a transaction and cause this
>  error to
>  > occur.  If I understand right this error has to do with the
>  connectivity
>  > between the "Web Server" and the "JSP Engine" whatever that might be
>  (in
>  > your case it is Servlet Exec).  There may be a timeout setting on your
>  web
>  > server that is causing this issue to occur.  If you connect directly
>  to
>  > "Servlet Exec" then you probably won't get this error.  I am assuming
>  you
>  > are running Apache or IIS for you web server ... so it may be a
>  timeout
>  > setting on the connection between the web server and servlet exec.
>  >
>  >
>  >
>  > Hope that helps ...
>  >
>  >
>  >
>  > Thanks,
>  >
>  >
>  >
>  > Sean
>  >
>  >
>  >
>  >
>  >
>  >
>  >
>  >
>  >
>  > From: Action Request System discussion list(ARSList)
>  > [mailto:[EMAIL PROTECTED] On Behalf Of Craig Carter
>  >  Sent: Thursday, May 01, 2008 8:34 AM
>  >  To: arslist@ARSLIST.ORG
>  >  Subject: Q: Underlying Specifics - Data Connection
>  >
>  >
>  >
>  > **
>  >
>  >
>  >
>  > We've been experiencing an intermittent connection error for the past
>  couple
>  > of years and it is something we really need to try to resolve.  By
>  > intermittent, the application works great for everyone most of the
>  time but
>  > occasionally, the following error pops up:
>  >
>  >
>  >
>  > "Unable to set up a data connection, which is preventing the
>  application
>  > from working correctly. (ARERR 9351)"
>  >
>  >
>  >
>  > We're behind some firewalls and this pops up in a browser session
>  while
>  > performing a save and/or performing a retrieval of information.  Our
>  midtier
>  > is located a couple thousand miles away from our database server and
>  the
>  > midtier and database are set to use a specific port.  Our assumption
>  is that
>  > at that moment, there is a brief connectivity problem that causes
>  > this-especially since it appears more often at certain offsite
>  locations
>  > that at others.
>  >
>  >
>  >
>  > We have submitted a ticket to BMC since the error guide simply adds
>  "An
>  > internal error occurred during a back channel request from the browser
>  to
>  > the mid tier server."
>  >
>  >
>  >
>  > I'm basically looking for anyone who might have more information on
>  what
>  > underlying problem would cause this specific message?  What kind of
>  back
>  > channel request?  It is related to something specific that we could
>  possible
>  > code around?
>  >
>  >
>  >
>  > Any ideas are appreciated.  I'll be turning on all of the logs and
>  

Re: V7 ARDBC Vendor form LDAP query

[Walters, Mark]

What do you have as your Base DN for Discovery?  If this is too general you may 
find the plugin times out and will not be available.  Set this to something 
very specific – the full DN of a user for example.  Once you have created the 
vendor form you can change the base DN via the form properties vendor 
information tab.

 

Mark

 

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Benjamin Trimmer
Sent: 01 May 2008 14:40
To: arslist@ARSLIST.ORG
Subject: Re: V7 ARDBC Vendor form LDAP query

 


Mark, 

When I cahnge the port to 3268, the ARSYS.ARDBC.LDAP "Available Vendor Name" is 
no longer in the list and I'm not able to select a vendor table.  I'm  
basically in the need for help in writing the specific LDAP query that will 
pull a list of all domain users from each of the domains in the forest. 

Regards, 
Ben 




"Walters, Mark" <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)"  

04/30/2008 09:15 AM 

Please respond to
arslist@ARSLIST.ORG

To

arslist@ARSLIST.ORG 

cc


Subject

Re: V7 ARDBC Vendor form LDAP query

 






** 
This should work but you will need to use the global catalog port (3268 IIRC) 
rather than the default LDAP port (389).  Also, when specifying the BaseDN in 
the plugin config form, start with a specific user and modify it via the vendor 
form properties later.  If you just point to the root of the tree you’ll 
probably get a timeout when trying to create the vendor form as the plugin 
trawls the LDAP server collecting data. 
  
Mark 
  
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Benjamin Trimmer
Sent: 30 April 2008 14:29
To: arslist@ARSLIST.ORG
Subject: V7 ARDBC Vendor form LDAP query 
  
** 
Listers, 

I am working on a Actice Directory integration where I need to pull user's 
(people) data from AD.  The environment that I am in is a forest with 4 
domains.  I wanteto make a connection the the forest level AD server, and get 
the information from the domains below.  I am having issues writing the correct 
LDAP query.  Is there anyone who can be of assistance on this? 

Regards, 
Ben Trimmer 
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Escalations crashing server....

[Mark Rushton]

Hi Guys

I am having some problems with escalations calling web services As 
soon as they are enabled they crash arserverd!!!

Running :-
ARS 6.3 patch 23
AIX5.3
Oracle 9.2

This escalation is calling an external (to the company lan) web service 
but I am having a similar problem with another one calling an internally 
hosted service. Initially I thought it was all Escalations but have 
narrowed it down to those that are either calling a web service directly 
or setting a flag for a filter to call a web service. This is happening on 
a new server that was cloned - I have had some issues with this anyway

I have run every single log I can think of but still found nothing 

Where else can I look?
Anyone got any ideas please?

Cheers

Mark Rushton
IBM Global Services
Remedy Engineering & Development Team








Unless stated otherwise above:
IBM United Kingdom Limited - Registered in England and Wales with number 
741598. 
Registered office: PO Box 41, North Harbour, Portsmouth, Hampshire PO6 3AU






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Re: Underlying Specifics - Data Connection

[Craig Carter]

Thanks-I was just getting ready to turn max logging on and see what I
could find.  I can't duplicate it myself so I have to rely on someone
else to run the test each time I tweak something.

 

We don't have any large menus but there are some queries happening to
pull back the request id, etc.  The weird thing is this only happens to
some of the people some of the time and works perfectly fine for others
using the same exact workflow and forms (including me) which makes it
real hard to nail down.

 

Craig Carter

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing
Sent: Thursday, May 01, 2008 8:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: Underlying Specifics - Data Connection

 

Craig,

I was receiving this error in a very specific repeatable situation on
7.1 (no patch) when pulling up a search menu with > 2k records in it, it
worked fine in the client, but Mid-Tier gave this error when we tried to
open the menu.  Support had me turn on servlet logs in the mid-tier
config and found errors when calling a specific servlet, etc, etc, blah
blah, they eventually provided Patch 2 (server, not mid-tier) that
'fixed' this issue, but by then I had engineered around the problem, so
I haven't experienced it since, I doubt that it's your issue, but
thought I would chime in..:)

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Craig Carter
Sent: Thursday, May 01, 2008 6:34 AM
To: arslist@ARSLIST.ORG
Subject: Q: Underlying Specifics - Data Connection

** 

We've been experiencing an intermittent connection error for the past
couple of years and it is something we really need to try to resolve.
By intermittent, the application works great for everyone most of the
time but occasionally, the following error pops up:

 

"Unable to set up a data connection, which is preventing the application
from working correctly. (ARERR 9351)"

 

We're behind some firewalls and this pops up in a browser session while
performing a save and/or performing a retrieval of information.  Our
midtier is located a couple thousand miles away from our database server
and the midtier and database are set to use a specific port.  Our
assumption is that at that moment, there is a brief connectivity problem
that causes this-especially since it appears more often at certain
offsite locations that at others.

 

We have submitted a ticket to BMC since the error guide simply adds "An
internal error occurred during a back channel request from the browser
to the mid tier server."

 

I'm basically looking for anyone who might have more information on what
underlying problem would cause this specific message?  What kind of back
channel request?  It is related to something specific that we could
possible code around?

 

Any ideas are appreciated.  I'll be turning on all of the logs and
looking for an answer but wanted to tap the combined expertise for
possible remedies...

 

ARS 7.0.1 P5

Windows Server 2003

ServletExec 5 AS

Java 1.5.0_15

SQL Server 2005

 

Craig Carter

Software Engineer, RSP

 

 

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html___ 

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Re: Crystal Report error on particular form and particular PC

[Susan Palmer]

Hi Dwayne,

We had numerous people in the same situation as you did.  And it wasn't
across the board, they could run some reports but not others.  To me it
seemed that a report with subreports caused more problems but that wasn't
consistent either.

We upgraded from 5.1.2 so we had many a/l buttons that still ran on a macro
and that appears to be a problem so we've had to change the workflow to open
window strategy.

Even after we get the user working, periodically they start getting the
errors again.  I believe it is ODBC related.  And it is generally after an
application has been installed so there must be some .dll overlap.  Although
I cannot prove that theory out, we'll go with intuition.

When we have a user like that we do a removal of the C:\Program Files\Common
Files\Business Objects folder, clearing of all cache files (we have a cool
little program that does it that our new support provider TuringSMI
provided), complete uninstall / reboot / install, reconfigure the ODBC, make
sure all options are chosen correctly etc. and then it generally will work.
(well until the next time)

I had a ticket with bmc and that went no where.  After months of logging,
hoop jumping, doing it over and over on webex, the best they could recommend
was switching from macro to open window a/l's.  Sort of works but was not a
total fix.

I hope some of  this info helps, feel free to ask questions, I may have
forgotten something.

Susan

On Thu, May 1, 2008 at 8:21 AM, Dwayne Martin <[EMAIL PROTECTED]> wrote:

> Hi Susan,
>
> Thank you for your reply.  To answer your questions:
>
> Re:What version of Crystal are the reports created in?
> 9
>
> Re: Did you recently upgrade from a lower version of ARS?
> Not quite a year ago we upgraded from 6.3 to 7.1
>
> Re:What kind of a/l action are you using to initiate the reports, macro or
> open window?
> Open Window.
>
> Re: In tools/options/advanced do you have ODBC user Underscores  checked?
> Yes
>
> Re: Is the ODBC driver configured for ARS?
> Yes. (Reports for other forms display OK.)
>
> Re: Have you cleared cache?
> We cleared the cache for the IT:Request form.  There isn't any cache for
> the reports.
>
>
> Re: On the c drive in common files there is a business object folder that
> needs to be cleared (would have to check my notes, sorry for vagueness).
> We don't have a C:\Common Files folder, but please tell us more.  This
> could be the problem.
>
> Thanks again,
> Dwayne
>
>  Original message 
> >Date: Wed, 30 Apr 2008 15:41:14 -0500
> >From: Susan Palmer <[EMAIL PROTECTED]>
> >Subject: Re: Crystal Report error on particular form and particular PC
> >To: arslist@ARSLIST.ORG
> >
> >   **
> >   Hi Dwayne,
> >
> >   What version of Crystal are the reports created in?
> >   Did you recently upgrade from a lower version of
> >   ARS?
> >   What kind of a/l action are you using to initiate
> >   the reports, macro or open window?
> >   In tools/options/advanced do you have ODBC user
> >   Underscores  checked?
> >   Is the ODBC driver configured for ARS?
> >   Have you cleared cache?
> >   On the c drive in common files there is a business
> >   object folder that needs to be cleared (would have
> >   to check my notes, sorry for vagueness).
> >
> >   We have this and similar problem periodically.  For
> >   a while it was rampant.  Personally I believe it is
> >   ODBC related since the installation of some little
> >   non-related tool we use can cause running CR to act
> >   up like this.
> >
> >   Sorry if this email is a little disjointed, I've
> >   been writing it for hours, word by word,
> >   interruption by interruption.
> >
> >   Susan
> >
> >
> >   On Wed, Apr 30, 2008 at 12:26 PM, Dwayne Martin
> >   <[EMAIL PROTECTED]> wrote:
> >
> > Dear List,
> >
> > We have a form (IT:Request) with two buttons, each
> > of which calls an Active Link, which launches a
> > Crystal Report stored in the Report form.
> >
> > On one of our PCs, if someone, it doesn't matter
> > who, clicks one of these buttons they get:
> >
> > "An unknown error occurred while generating the
> > Crystal Report. 0x80047r41 – Unknown Database
> > Connection Error [ARERR 1904]"
> >
> > If they click a similar button on another form the
> > report displays OK.  If they go to another
> > computer even the IT:Request reports display OK.
> >
> > The WUT configuration and version are the same as
> > on other computers.  I couldn't find anything in
> > Support KB about ARERR 1904. The user can display
> > the reports from Mid-Tier launched from her
> > computer.
> >
> > Any idea what might be going on?
> >
> > (ARS and WUT 7.1, RH Linux server, Oracle 10.2 db)
> > Dwayne Martin
> > James Madison University
> >
> >   __Platinum Sponsor: www.rmsportal.com ARSlist:
> >   "Where the Answers Are" html___
>

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Re: Underlying Specifics - Data Connection

[LJ Longwing]

I guess the point I was trying to make, but did a bad job of it was that the
error occurred as a result of an error with communication between the
Mid-Tier and the Remedy server, and the mid-tier logs showed the error...:)

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Craig Carter
Sent: Thursday, May 01, 2008 8:52 AM
To: arslist@ARSLIST.ORG
Subject: Re: Underlying Specifics - Data Connection


** 

Thanks-I was just getting ready to turn max logging on and see what I could
find.  I can't duplicate it myself so I have to rely on someone else to run
the test each time I tweak something.

 

We don't have any large menus but there are some queries happening to pull
back the request id, etc.  The weird thing is this only happens to some of
the people some of the time and works perfectly fine for others using the
same exact workflow and forms (including me) which makes it real hard to
nail down.

 

Craig Carter

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing
Sent: Thursday, May 01, 2008 8:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: Underlying Specifics - Data Connection

 

Craig,

I was receiving this error in a very specific repeatable situation on 7.1
(no patch) when pulling up a search menu with > 2k records in it, it worked
fine in the client, but Mid-Tier gave this error when we tried to open the
menu.  Support had me turn on servlet logs in the mid-tier config and found
errors when calling a specific servlet, etc, etc, blah blah, they eventually
provided Patch 2 (server, not mid-tier) that 'fixed' this issue, but by then
I had engineered around the problem, so I haven't experienced it since, I
doubt that it's your issue, but thought I would chime in..:)

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Craig Carter
Sent: Thursday, May 01, 2008 6:34 AM
To: arslist@ARSLIST.ORG
Subject: Q: Underlying Specifics - Data Connection

** 

We've been experiencing an intermittent connection error for the past couple
of years and it is something we really need to try to resolve.  By
intermittent, the application works great for everyone most of the time but
occasionally, the following error pops up:

 

"Unable to set up a data connection, which is preventing the application
from working correctly. (ARERR 9351)"

 

We're behind some firewalls and this pops up in a browser session while
performing a save and/or performing a retrieval of information.  Our midtier
is located a couple thousand miles away from our database server and the
midtier and database are set to use a specific port.  Our assumption is that
at that moment, there is a brief connectivity problem that causes
this-especially since it appears more often at certain offsite locations
that at others.

 

We have submitted a ticket to BMC since the error guide simply adds "An
internal error occurred during a back channel request from the browser to
the mid tier server."

 

I'm basically looking for anyone who might have more information on what
underlying problem would cause this specific message?  What kind of back
channel request?  It is related to something specific that we could possible
code around?

 

Any ideas are appreciated.  I'll be turning on all of the logs and looking
for an answer but wanted to tap the combined expertise for possible
remedies.

 

ARS 7.0.1 P5

Windows Server 2003

ServletExec 5 AS

Java 1.5.0_15

SQL Server 2005

 

Craig Carter

Software Engineer, RSP

 

 

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Re: Escalations crashing server....

[Grooms, Frederick W]

On the Escalations that just set a flag...  What happens if you set the
flag in the User Tool (With all logs on in the User Tool)?
 
Fred




From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mark Rushton
Sent: Thursday, May 01, 2008 9:51 AM
To: arslist@ARSLIST.ORG
Subject: Escalations crashing server


Hi Guys 

I am having some problems with escalations calling web services As
soon as they are enabled they crash arserverd!!! 

Running :- 
ARS 6.3 patch 23 
AIX5.3 
Oracle 9.2 

This escalation is calling an external (to the company lan) web service
but I am having a similar problem with another one calling an internally
hosted service. Initially I thought it was all Escalations but have
narrowed it down to those that are either calling a web service directly
or setting a flag for a filter to call a web service. This is happening
on a new server that was cloned - I have had some issues with this
anyway 

I have run every single log I can think of but still found nothing 

Where else can I look? 
Anyone got any ideas please? 

Cheers 

Mark Rushton
IBM Global Services
Remedy Engineering & Development Team



 


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Re: Underlying Specifics - Data Connection

[William Rentfrow]

We also experienced this error when we were having slow database
response times for some things.  I have not seen it since we corrected
the performance problems.



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing
Sent: Thursday, May 01, 2008 10:09 AM
To: arslist@ARSLIST.ORG
Subject: Re: Underlying Specifics - Data Connection


** 
I guess the point I was trying to make, but did a bad job of it was that
the error occurred as a result of an error with communication between
the Mid-Tier and the Remedy server, and the mid-tier logs showed the
error...:)



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Craig Carter
Sent: Thursday, May 01, 2008 8:52 AM
To: arslist@ARSLIST.ORG
Subject: Re: Underlying Specifics - Data Connection


** 

Thanks-I was just getting ready to turn max logging on and see what I
could find.  I can't duplicate it myself so I have to rely on someone
else to run the test each time I tweak something.

 

We don't have any large menus but there are some queries happening to
pull back the request id, etc.  The weird thing is this only happens to
some of the people some of the time and works perfectly fine for others
using the same exact workflow and forms (including me) which makes it
real hard to nail down.

 

Craig Carter

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing
Sent: Thursday, May 01, 2008 8:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: Underlying Specifics - Data Connection

 

Craig,

I was receiving this error in a very specific repeatable situation on
7.1 (no patch) when pulling up a search menu with > 2k records in it, it
worked fine in the client, but Mid-Tier gave this error when we tried to
open the menu.  Support had me turn on servlet logs in the mid-tier
config and found errors when calling a specific servlet, etc, etc, blah
blah, they eventually provided Patch 2 (server, not mid-tier) that
'fixed' this issue, but by then I had engineered around the problem, so
I haven't experienced it since, I doubt that it's your issue, but
thought I would chime in..:)

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Craig Carter
Sent: Thursday, May 01, 2008 6:34 AM
To: arslist@ARSLIST.ORG
Subject: Q: Underlying Specifics - Data Connection

** 

We've been experiencing an intermittent connection error for the past
couple of years and it is something we really need to try to resolve.
By intermittent, the application works great for everyone most of the
time but occasionally, the following error pops up:

 

"Unable to set up a data connection, which is preventing the application
from working correctly. (ARERR 9351)"

 

We're behind some firewalls and this pops up in a browser session while
performing a save and/or performing a retrieval of information.  Our
midtier is located a couple thousand miles away from our database server
and the midtier and database are set to use a specific port.  Our
assumption is that at that moment, there is a brief connectivity problem
that causes this-especially since it appears more often at certain
offsite locations that at others.

 

We have submitted a ticket to BMC since the error guide simply adds "An
internal error occurred during a back channel request from the browser
to the mid tier server."

 

I'm basically looking for anyone who might have more information on what
underlying problem would cause this specific message?  What kind of back
channel request?  It is related to something specific that we could
possible code around?

 

Any ideas are appreciated.  I'll be turning on all of the logs and
looking for an answer but wanted to tap the combined expertise for
possible remedies...

 

ARS 7.0.1 P5

Windows Server 2003

ServletExec 5 AS

Java 1.5.0_15

SQL Server 2005

 

Craig Carter

Software Engineer, RSP

 

 

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Remedy Integration Available ?

[Gidd]

Listers:
 
Anyone aware of integration tool(s) to Lawson Accounting application?  Any
advice,
suggestions or integration issues would be appreciated.
 

 

 

Regards.Gidd 

 

Glidden L. Calden 
BUOYANT SOLUTIONS, INC. 
  "Keeping business afloat 
...in a Sea of Solutions" 

 

 


Office

(

916.334.0599


FAX

4

916.265.0112 


Web

8

http://www.buoyantsolutions.net  


E-mail

+

mailto:[EMAIL PROTECTED]

 

 

This message and any attachments are intended only for the use of the
addressee and may contain information that is privileged and confidential.
If the reader of the message is not the intended recipient or an authorized
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Re: Escalations crashing server....

[Mark Rushton]

Crashes as soon as the filter runs on Modify I will do it again with 
more logs on.

M

Mark Rushton
IBM Global Services
Remedy Engineering & Development Team






"Grooms, Frederick W" <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 

01/05/2008 16:12
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: Escalations crashing server






** 
On the Escalations that just set a flag...  What happens if you set the 
flag in the User Tool (With all logs on in the User Tool)?
 
Fred

From: Action Request System discussion list(ARSList) 
[mailto:[EMAIL PROTECTED] On Behalf Of Mark Rushton
Sent: Thursday, May 01, 2008 9:51 AM
To: arslist@ARSLIST.ORG
Subject: Escalations crashing server

Hi Guys 

I am having some problems with escalations calling web services As 
soon as they are enabled they crash arserverd!!! 

Running :- 
ARS 6.3 patch 23 
AIX5.3 
Oracle 9.2 

This escalation is calling an external (to the company lan) web service 
but I am having a similar problem with another one calling an internally 
hosted service. Initially I thought it was all Escalations but have 
narrowed it down to those that are either calling a web service directly 
or setting a flag for a filter to call a web service. This is happening on 
a new server that was cloned - I have had some issues with this anyway 


I have run every single log I can think of but still found nothing 

Where else can I look? 
Anyone got any ideas please? 

Cheers 

Mark Rushton
IBM Global Services
Remedy Engineering & Development Team

 
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Registered office: PO Box 41, North Harbour, Portsmouth, Hampshire PO6 3AU






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Re: Organizational classifications (ITSM 7.x)

[Bruce Scott]

Rick,

I've found what you refer to, but I think I'm not seeing the whole
conversation.  I see your reply to Tony:

"I've been waiting for Remedy to say that explicitly in their ITSM migration
docs when they come out, but I suspect you're right.

Rick"

I've followed that thread to it's end with Chris Rom's explanation as well.
I'm wondering if Jennifer is alluding to a more in-depth discussion that I'm
not seeing?

Thank you for all of your help.

Bruce


On 4/29/08, Rick Cook <[EMAIL PROTECTED]> wrote:
>
> **
>
> Bruce, if you can, check the recent archives for info I posted on this.
> I'll be glad to fill in details as you might ask.
>
>
>
> Rick
>  --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Bruce Scott
> *Sent:* Tuesday, April 29, 2008 3:44 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Organizational classifications (ITSM 7.x)
>
>
>
> **
>
> Hello list.
>
>
>
> We have finally begun our upgrade from ARS 5.1.2/ITSM 5.6 to ARS
> 7.1/ITSM7.0.  I am beginning the configuration of the new version on our
> development system.  I am at the point of creating the classifications and
> want to involve the groups that work the tickets to create the
> classifications they feel most comfortable with using, however I have been
> unable to find definitions or even examples of organizational
> classifications that they can understand or expand on.  Can anyone point me
> in the right direction to find decent examples or clear definitions that you
> may have used?
>
>
>
> Thanks,
>
> Bruce Scott
>
> Application Developer - Remedy
>
> PetSmart, Inc.
>
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Re: Group Email Problem

[Sokol, Brian]

Ok someone please help me out here. It seems this is happening because
the email account for the support person is actually the email account
for the non-support person in the user_cache table. 
 
Any clue how this could have happened?
 
How to best fix this?
 
Thanks



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman
Sent: Wednesday, April 30, 2008 12:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: Group Email Problem


** 

Which one comes first, by first name and by full name, alphabetically?

 

--- J.T. Shyman

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian
Sent: Wednesday, April 30, 2008 11:54 AM
To: arslist@ARSLIST.ORG
Subject: Re: Group Email Problem

 

No the first names are not the same. Also in the full name fields one is
listed first name last name and the other is listed last name, first
name.

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman
Sent: Wednesday, April 30, 2008 11:50 AM
To: arslist@ARSLIST.ORG
Subject: Re: Group Email Problem

** 

Great points Chris!

 

Brian, are the two users First names the same? Last names obviously are
save for the s at the end.

 

What happens if you search the people form for the first and last name
of either user? Do you get both as a result?

 

--- J.T. Shyman

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of strauss
Sent: Wednesday, April 30, 2008 11:43 AM
To: arslist@ARSLIST.ORG
Subject: Re: Group Email Problem

 

If you are looking at group notifications in ITSM 5.5/5.6, I think they
are all generated from within the API, and there is no place you can
touch workflow that will affect that process.  I have not seen the error
you are reporting on users except where Full Name was identical, and I
don't remember if that was in a group notification or an individual one,
but we had problems with groups that had similar names, and had to add a
prefix to one to distinguish between them properly. BTW, watch out for
BMC Remedy developed code that tries to match on Full Name, ludicrous as
that seems (and is) - there is still code in ITSM 7 that tries to do
that!!

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/ 

 

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Re: Crystal Report error on particular form and particular PC

[Jennifer Meyer]

I seem to recall one of my clients experiencing something similar when I was at 
STI.  If I recall correctly, they had several versions of Crystal reports: 9, 
10 and 11 in their shop, and the workstations that were experiencing the issue 
had either multiple versions installed on their machine or had upgraded, 
causing an issue with a DLL file.  I recall BMC support sending me a file to 
replace the DLL with, but this was two years and three contracts ago, so I 
don't recall specifics, but you may want to look at the crpe32.dll.  I've seen 
a variety of problems with it over the years.

Jennifer Meyer
Data Manager
Mystikal Solutions
"Bringing Order to Chaos"
desk: 843-218-7120
cell: 919-995-2402
[EMAIL PROTECTED]
[EMAIL PROTECTED]




From: Susan Palmer
Sent: Thu 01-May-08 10:55
To: arslist@ARSLIST.ORG
Subject: Re: Crystal Report error on particular form and particular PC


--=_Part_5768_6353798.1209653719735
Content-Type: text/plain; charset=WINDOWS-1252
Content-Transfer-Encoding: quoted-printable
Content-Disposition: inline

Hi Dwayne,

We had numerous people in the same situation as you did.  And it wasn't
across the board, they could run some reports but not others.  To me it
seemed that a report with subreports caused more problems but that wasn't
consistent either.

We upgraded from 5.1.2 so we had many a/l buttons that still ran on a macro
and that appears to be a problem so we've had to change the workflow to ope=
n
window strategy.

Even after we get the user working, periodically they start getting the
errors again.  I believe it is ODBC related.  And it is generally after an
application has been installed so there must be some .dll overlap.  Althoug=
h
I cannot prove that theory out, we'll go with intuition.

When we have a user like that we do a removal of the C:\Program Files\Commo=
n
Files\Business Objects folder, clearing of all cache files (we have a cool
little program that does it that our new support provider TuringSMI
provided), complete uninstall / reboot / install, reconfigure the ODBC, mak=
e
sure all options are chosen correctly etc. and then it generally will work.
(well until the next time)

I had a ticket with bmc and that went no where.  After months of logging,
hoop jumping, doing it over and over on webex, the best they could recommen=
d
was switching from macro to open window a/l's.  Sort of works but was not a
total fix.

I hope some of  this info helps, feel free to ask questions, I may have
forgotten something.

Susan

On Thu, May 1, 2008 at 8:21 AM, Dwayne Martin <[EMAIL PROTECTED]> wrote:

> Hi Susan,
>
> Thank you for your reply.  To answer your questions:
>
> Re:What version of Crystal are the reports created in?
> 9
>
> Re: Did you recently upgrade from a lower version of ARS?
> Not quite a year ago we upgraded from 6.3 to 7.1
>
> Re:What kind of a/l action are you using to initiate the reports, macro o=
r
> open window?
> Open Window.
>
> Re: In tools/options/advanced do you have ODBC user Underscores  checked?
> Yes
>
> Re: Is the ODBC driver configured for ARS?
> Yes. (Reports for other forms display OK.)
>
> Re: Have you cleared cache?
> We cleared the cache for the IT:Request form.  There isn't any cache for
> the reports.
>
>
> Re: On the c drive in common files there is a business object folder that
> needs to be cleared (would have to check my notes, sorry for vagueness).
> We don't have a C:\Common Files folder, but please tell us more.  This
> could be the problem.
>
> Thanks again,
> Dwayne
>
>  Original message 
> >Date: Wed, 30 Apr 2008 15:41:14 -0500
> >From: Susan Palmer <[EMAIL PROTECTED]>
> >Subject: Re: Crystal Report error on particular form and particular PC
> >To: arslist@ARSLIST.ORG
> >
> >   **
> >   Hi Dwayne,
> >
> >   What version of Crystal are the reports created in?
> >   Did you recently upgrade from a lower version of
> >   ARS?
> >   What kind of a/l action are you using to initiate
> >   the reports, macro or open window?
> >   In tools/options/advanced do you have ODBC user
> >   Underscores  checked?
> >   Is the ODBC driver configured for ARS?
> >   Have you cleared cache?
> >   On the c drive in common files there is a business
> >   object folder that needs to be cleared (would have
> >   to check my notes, sorry for vagueness).
> >
> >   We have this and similar problem periodically.  For
> >   a while it was rampant.  Personally I believe it is
> >   ODBC related since the installation of some little
> >   non-related tool we use can cause running CR to act
> >   up like this.
> >
> >   Sorry if this email is a little disjointed, I've
> >   been writing it for hours, word by word,
> >   interruption by interruption.
> >
> >   Susan
> >
> >
> >   On Wed, Apr 30, 2008 at 12:26 PM, Dwayne Martin
> >   <[EMAIL PROTECTED]> wrote:
> >
> > Dear List,
> >
> > We have a form (IT:Request) with two buttons, each
> > of which calls an Active Link, which launches a
> > Crystal Report stored in the Report form.
> 

Re: Organizational classifications (ITSM 7.x)

[Rick Cook]

I am actually writing up a paper on it, to have my thoughts and
conversations collected together coherently in a way that would allow
someone else to benefit from them.  I'll try to put that somewhere
accessible in the next few days, rather than spamming the list with it.

Rick

On Thu, May 1, 2008 at 8:42 AM, Bruce Scott <[EMAIL PROTECTED]> wrote:

> ** Rick,
>
> I've found what you refer to, but I think I'm not seeing the whole
> conversation.  I see your reply to Tony:
>
> "I've been waiting for Remedy to say that explicitly in their ITSM
> migration
> docs when they come out, but I suspect you're right.
>
> Rick"
>
> I've followed that thread to it's end with Chris Rom's explanation as
> well.  I'm wondering if Jennifer is alluding to a more in-depth discussion
> that I'm not seeing?
>
> Thank you for all of your help.
>
> Bruce
>
>
> On 4/29/08, Rick Cook <[EMAIL PROTECTED]> wrote:
>>
>> **
>>
>> Bruce, if you can, check the recent archives for info I posted on this.
>> I'll be glad to fill in details as you might ask.
>>
>>
>>
>> Rick
>>  --
>>
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> [EMAIL PROTECTED] *On Behalf Of *Bruce Scott
>> *Sent:* Tuesday, April 29, 2008 3:44 PM
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* Organizational classifications (ITSM 7.x)
>>
>>
>>
>> **
>>
>> Hello list.
>>
>>
>>
>> We have finally begun our upgrade from ARS 5.1.2/ITSM 5.6 to ARS
>> 7.1/ITSM7.0.  I am beginning the configuration of the new version on our
>> development system.  I am at the point of creating the classifications and
>> want to involve the groups that work the tickets to create the
>> classifications they feel most comfortable with using, however I have been
>> unable to find definitions or even examples of organizational
>> classifications that they can understand or expand on.  Can anyone point me
>> in the right direction to find decent examples or clear definitions that you
>> may have used?
>>
>>
>>
>> Thanks,
>>
>> Bruce Scott
>>
>> Application Developer - Remedy
>>
>> PetSmart, Inc.
>>
>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>> html___
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>> html___
>>
>
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Re: Mid-Tier 7.1.00 Patch 002 - Performance

[Mike Gould]

Hi Michelle and Christopher,

Not sure if this helps but I'm also seeing very slow performance with my
development Mid-Tier 7.1.00 (No Patch) against our production ARS 7.0.01
Patch 003 server.

I performed the two following tests:

1.  Searched on HPD:Help Desk (Incident) using our production Mid-Tier
7.0.01 Patch 004 against our production ARS 7.0.01 Patch 003 server
Results list of 2154, selecting a record yields a lag time of ~2 to 3
seconds
Results list of 20, selecting a record yields a lag time of ~1 to 2 seconds.


2.  Searched on HPD:Help Desk (Incident) using our development Mid-Tier
7.1.00 (No Patch) against our production ARS 7.0.01 Patch 003 server
Results list of 2154, selecting a record yields a lag time of ~29 seconds!!!

Results list of 20, selecting a record yields a lag time of ~4 seconds.

I'll be upgrading our development Mid-Tier to 7.1.00 Patch 002 to hopefully
fix an unrelated CI Viewer problem but it doesn't appear I should expect
great improvements in the overall performance.

One other concern I have with Mid-Tier 7.1.00.00x is the black screen every
time a record is selected in the results list, at least when using XP/IE7.
Hopefully that's fixed soon since it's a major show stopper for me along
with the slow performance.  Although it sounds like that behavior
doesn't happen with Safari, which I think I'll be downloading now

Regards,
Michael Gould
US House of Representatives

Production Environment
Solaris 9, Oracle 10gR2, ARS 7.0.01 Patch 003, Mid-Tier 7.0.01 Patch 004 (w/
bundled Apache Tomcat)

Development Environment
Solaris 9, Mid-Tier 7.1.00 No Patch (w/ bundled Apache Tomcat)




On Wed, Apr 30, 2008 at 5:34 PM, Michelle L <[EMAIL PROTECTED]>
wrote:

> **
> Hey, Christopher:
>
> I will definitely pass this good info on to my team...and to tech
> support..who has yet to give me a legitimate response besidesthe usual
> send me your log.  I just want them to try it for themselves.
>
> By the way, I am using IE 6.0 for a browser.  I have not tried this on
> another browser.  The User Tool works pretty fast, with less than one second
> between selects on either a 7.1.00 patch 002 or 6.3 p23 User Tool.
>
> Thank you again,
> Michelle
>
>
>   *strauss <[EMAIL PROTECTED]>*
> Sent by: "Action Request System discussion list(ARSList)" <
> arslist@ARSLIST.ORG>
>
> 04/30/2008 01:33 PM   Please respond to
> arslist@ARSLIST.ORG
>
>To
> arslist@ARSLIST.ORG  cc
>   Subject
> Re: Mid-Tier 7.1.00 Patch 002 - Performance
>
>
>
>
> You piqued my curiosity enough to "pollute" my XP box with new installs
> of Safari and Firefox.  The results were almost the same as on the
> MacBook Pro, only Firefox was twice as slow as it had been on the Mac.
> Safari changes Incident records in 1 to 1.5 seconds  Firefox is more
> like 11 or 12 seconds. Even after flushing all of the temporary files
> from IE 7 it still hits at 7 seconds.  Go Safari!!
>
> Christopher Strauss, Ph.D.
> Call Tracking Administration Manager
> University of North Texas Computing & IT Center
> http://itsm.unt.edu/
>
>
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> received this communication in error, please immediately return this
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Re: Organizational classifications (ITSM 7.x)

[Jennifer Meyer]

This is the one I was alluding to:

I came up with one way last year that I thought was kind of innovative, and it 
fits the V/N/N methodology. It only works in conjunction with a Product 
Catalog, and works best when information about the user's Assets are available, 
but it goes like a question/statement from a user:
"I need you to $Category 1$ the $Category 2$ on my $Category 3$."
I need you to Upgrade the Hardware on my Desktop.
I need you to Install Software on my Laptop.
I need you to Disable an Account on my Server.
The best part is that by keeping them very generic, the lists were only about 
5-6 items each, which made selecting them a snap. Specific details about the 
Category 2 OR 3 (whichever was considered to need the most detail) were 
contained in the Product Categorization fields.
Rick
-

Jennifer Meyer
Data Manager
Mystikal Solutions
"Bringing Order to Chaos"
desk: 843-218-7120
cell: 919-995-2402
[EMAIL PROTECTED]
[EMAIL PROTECTED]




From: Bruce Scott
Sent: Thu 01-May-08 11:42
To: arslist@ARSLIST.ORG
Subject: Re: Organizational classifications (ITSM 7.x)


--=_Part_1194_23878833.1209656529837
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Rick,

I've found what you refer to, but I think I'm not seeing the whole
conversation.  I see your reply to Tony:

"I've been waiting for Remedy to say that explicitly in their ITSM migration
docs when they come out, but I suspect you're right.

Rick"

I've followed that thread to it's end with Chris Rom's explanation as well.
I'm wondering if Jennifer is alluding to a more in-depth discussion that I'm
not seeing?

Thank you for all of your help.

Bruce


On 4/29/08, Rick Cook <[EMAIL PROTECTED]> wrote:
>
> **
>
> Bruce, if you can, check the recent archives for info I posted on this.
> I'll be glad to fill in details as you might ask.
>
>
>
> Rick
>  --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Bruce Scott
> *Sent:* Tuesday, April 29, 2008 3:44 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Organizational classifications (ITSM 7.x)
>
>
>
> **
>
> Hello list.
>
>
>
> We have finally begun our upgrade from ARS 5.1.2/ITSM 5.6 to ARS
> 7.1/ITSM7.0.  I am beginning the configuration of the new version on our
> development system.  I am at the point of creating the classifications and
> want to involve the groups that work the tickets to create the
> classifications they feel most comfortable with using, however I have been
> unable to find definitions or even examples of organizational
> classifications that they can understand or expand on.  Can anyone point me
> in the right direction to find decent examples or clear definitions that you
> may have used?
>
>
>
> Thanks,
>
> Bruce Scott
>
> Application Developer - Remedy
>
> PetSmart, Inc.
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
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**
Rick,
 
I've found what you refer to, but I think I'm not seeing the whole 
conversation.  I see your reply to Tony:
 
"I've been waiting for Remedy to say that explicitly in their 
ITSM migrationdocs when they come out, but I suspect you're 
right.Rick" 
 
I've followed that thread to it's end with Chris Rom's 
explanation as well.  I'm wondering if Jennifer is alluding to a more 
in-depth discussion that I'm not seeing?
 
Thank you for all of your help.
 
Bruce 
On 4/29/08, Rick 
Cook [EMAIL PROTECTED]> 
wrote:
** 


Bruce, if you can, check the recent archives 
for info I posted on this.  I'll be glad to fill in details as you might 
ask.

 
Rick




From: Action Request 
System discussion list(ARSList) [mailto:mailto:arslist@ARSLIST.ORG"; 
target="_blank">arslist@ARSLIST.ORG] On 
Behalf Of Bruce Scott
Sent: Tuesday, April 29, 2008 
3:44 PMTo: mailto:arslist@ARSLIST.ORG"; 
target="_blank">arslist@ARSLIST.ORG
Subject: Organizational 
classifications (ITSM 7.x)
 
** 



Hello 
list.

 

We have 
finally begun our upgrade from ARS 5.1.2/ITSM 5.6 to ARS 7.1/ITSM7.0.  I 
am beginning the configuration of the new version on our development 
system.  I am at the point of creating the classifications and want to 
involve the groups that work the tickets to create the classifications they 
feel most comfortable with using, however I have been unable to find 
definitions or even examples of organizational classifications that they can 
understand or expand on.  Can anyone point me

Re: Escalations crashing server....

[Chandre Gowda]

Mark,

Were these escalations built newly, or were they existing prior. Also are
you able to invoke the WS with a SOAP tester ?
We faced similar issues with ARS 7.0.1 patch 6 while integrating with
Businessware. The server used to crash without any information in the logs,
remedy acknowledged it as a bug and gave a hotfix.

Cheers,
Chandru

On Thu, May 1, 2008 at 10:50 AM, Mark Rushton <[EMAIL PROTECTED]>
wrote:

> **
> Hi Guys
>
> I am having some problems with escalations calling web services As
> soon as they are enabled they crash arserverd!!!
>
> Running :-
> ARS 6.3 patch 23
> AIX5.3
> Oracle 9.2
>
> This escalation is calling an external (to the company lan) web service
> but I am having a similar problem with another one calling an internally
> hosted service. Initially I thought it was all Escalations but have narrowed
> it down to those that are either calling a web service directly or setting a
> flag for a filter to call a web service. This is happening on a new server
> that was cloned - I have had some issues with this anyway
>
> I have run every single log I can think of but still found nothing
>
> Where else can I look?
> Anyone got any ideas please?
>
> Cheers
>
> Mark Rushton
> IBM Global Services
> Remedy Engineering & Development Team
>
>
>
>
>
> --
>
> *
> *
>
> *Unless stated otherwise above:
> IBM United Kingdom Limited - Registered in England and Wales with number
> 741598.
> Registered office: PO Box 41, North Harbour, Portsmouth, Hampshire PO6 3AU
> *
>
>
>
>
>
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
>
>

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LDAP Plugin

[Haque, Rezaul R]

Is there anyone have the same issue that I am having described below.?

We are in ARS 7.0.1 patch 2

OS Sun Solaris

Database Oracle 9.2.0.8.0

 

Every time we try to create a vendor form it's give me an error below

"The AR System Plug-In server is not responding.  Cannot connect to the
system at this time.  Contact your AR System Administrator for
assistance. : RPC: Timed out (ARERR 8939)."

 

I talked to our vendor whose suggestion was  to do the following below
and we have done all of it but still no improvement.

 

There are several ways to work around this problem. 

1. You can add the following line to the ar.cfg/ar.conf file:

 

Server-Plugin-Default-Timeout: 500

 

This increases the Plug-in Server timeout theshold. Although this may
prevent the ARERR 8939 from occuring, all it is really doing is
providing more time for the Plug-in Server before issuing the error.

 

2. Change the Page Size to something smaller like 1000

 

During discovery, data is returned from the LDAP database in chunks.

This is affectively changing the chunk size.

 

3. Change the BaseDN in the ARDBC LDAP Configuration form to someting
more specific

 

The BaseDN tells the Plug-in Server where in the LDAP database to start
looking for data. LDAP databases are organized in a tree structure.

Having a BaseDN near the root structure will mean that it finds all the
data contained within resulting in a lengthy discovery process. If a
BaseDN closer to the location of the data is used, then there is less
information to process and discovery is faster.

 

4. Don't use the Vendor form wizard to create the vendor form.

 

 

After this our vendor have suggested to upgrade the LDAP plugin to patch
3 . still having the same issue.

 

 

Thanks

Rezaul Haque

 


E-MAIL CONFIDENTIALITY NOTICE: 

 

 

 

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any attachments are intended solely for the 
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Remedy Developer Position - Portland, Oregon

[Pargeter, Christie]

  We are getting ready to implement Remedy 7 and we are looking for a technical 
resource--full time permanent.  Remedy would be about 25-50% of the role, after 
the implementation--more during that phase.

http://www.legacyhealth.org/body.cfm?xyzpdqabc=0&id=82&action=detail&ref=636149

Also, please contact

Cathy Kramer
Senior Business Applications Analyst, Financial Systems
Legacy Health System
[EMAIL PROTECTED]
Office: 503-415-5846



Christie Pargeter
Weyerhaeuser
Documentation & Training
[EMAIL PROTECTED] 
  Portland, OR
tel: 503-574-3571
fax: 253-928-1072


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<>

Re: Escalations crashing server....

[Chandre Gowda]

**BMC acknowledged it as a bug and gave a hotfix. :-)

On Thu, May 1, 2008 at 12:01 PM, Chandre Gowda <[EMAIL PROTECTED]>
wrote:

> Mark,
>
> Were these escalations built newly, or were they existing prior. Also are
> you able to invoke the WS with a SOAP tester ?
> We faced similar issues with ARS 7.0.1 patch 6 while integrating with
> Businessware. The server used to crash without any information in the logs,
> remedy acknowledged it as a bug and gave a hotfix.
>
> Cheers,
> Chandru
>
>   On Thu, May 1, 2008 at 10:50 AM, Mark Rushton <[EMAIL PROTECTED]>
> wrote:
>
> > **
> > Hi Guys
> >
> > I am having some problems with escalations calling web services As
> > soon as they are enabled they crash arserverd!!!
> >
> > Running :-
> > ARS 6.3 patch 23
> > AIX5.3
> > Oracle 9.2
> >
> > This escalation is calling an external (to the company lan) web service
> > but I am having a similar problem with another one calling an internally
> > hosted service. Initially I thought it was all Escalations but have narrowed
> > it down to those that are either calling a web service directly or setting a
> > flag for a filter to call a web service. This is happening on a new server
> > that was cloned - I have had some issues with this anyway
> >
> > I have run every single log I can think of but still found nothing
> >
> > Where else can I look?
> > Anyone got any ideas please?
> >
> > Cheers
> >
> > Mark Rushton
> > IBM Global Services
> > Remedy Engineering & Development Team
> >
> >
> >
> >
> >
> > --
> >
> > *
> > *
> >
> > *Unless stated otherwise above:
> > IBM United Kingdom Limited - Registered in England and Wales with number
> > 741598.
> > Registered office: PO Box 41, North Harbour, Portsmouth, Hampshire PO6
> > 3AU*
> >
> >
> >
> >
> >
> >
> > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> > html___
> >
> >
>

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Re: LDAP Plugin (UNCLASSIFIED)

[Alicea, Alex CTR USA]

Classification:  UNCLASSIFIED 
Caveats: NONE

Have you checked your JAVA version? 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Haque, Rezaul R
Sent: Thursday, May 01, 2008 12:05 PM
To: arslist@ARSLIST.ORG
Subject: LDAP Plugin

** 

Is there anyone have the same issue that I am having described below.?

We are in ARS 7.0.1 patch 2

OS Sun Solaris

Database Oracle 9.2.0.8.0

 

Every time we try to create a vendor form it's give me an error below

"The AR System Plug-In server is not responding.  Cannot connect to the
system at this time.  Contact your AR System Administrator for assistance. :
RPC: Timed out (ARERR 8939)."

 

I talked to our vendor whose suggestion was  to do the following below and
we have done all of it but still no improvement.

 

There are several ways to work around this problem. 

1. You can add the following line to the ar.cfg/ar.conf file:

 

Server-Plugin-Default-Timeout: 500

 

This increases the Plug-in Server timeout theshold. Although this may
prevent the ARERR 8939 from occuring, all it is really doing is providing
more time for the Plug-in Server before issuing the error.

 

2. Change the Page Size to something smaller like 1000

 

During discovery, data is returned from the LDAP database in chunks.

This is affectively changing the chunk size.

 

3. Change the BaseDN in the ARDBC LDAP Configuration form to someting more
specific

 

The BaseDN tells the Plug-in Server where in the LDAP database to start
looking for data. LDAP databases are organized in a tree structure.

Having a BaseDN near the root structure will mean that it finds all the data
contained within resulting in a lengthy discovery process. If a BaseDN
closer to the location of the data is used, then there is less information
to process and discovery is faster.

 

4. Don't use the Vendor form wizard to create the vendor form.

 

 

After this our vendor have suggested to upgrade the LDAP plugin to patch 3 .
still having the same issue.

 

 

Thanks

Rezaul Haque

 


E-MAIL CONFIDENTIALITY NOTICE: 

 

 

 

The contents of this e-mail message and 
any attachments are intended solely for the 
addressee(s) and may contain confidential 
and/or legally privileged information. If you 
are not the intended recipient of this message 
or if this message has been addressed to you 
in error, please immediately alert the sender
 by reply e-mail and then delete this message 
and any attachments. If you are not the 
intended recipient, you are notified that 
any use, dissemination, distribution, copying, 
or storage of this message or any attachment 
is strictly prohibited.







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html___ 
Classification:  UNCLASSIFIED 
Caveats: NONE


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smime.p7s
Description: S/MIME cryptographic signature

Fwd: Mid-Tier 7.1.00 Patch 002 - Performance

[Jason Miller]

Hmmm, we depending on what patches are available and the specifics to this
issue we may want not go directly to MT 7.1 on the new web server.

Forwarded conversation
Subject: Mid-Tier 7.1.00 Patch 002 - Performance


From: *Michelle L* <[EMAIL PROTECTED]>
Date: Wed, Apr 30, 2008 at 10:17 AM
To: arslist@arslist.org


**
Hello, Friends:

Anyone else experience this slowness on Mid-Tier 7.1.00 Patch 002?.  It's
quite noticeable.

We've noticed an interesting thing on Mid-Tier 7.1.00 Patch 002 (on both
Apache Tomcat and Servlet Exec).
It doesn't seem to matter what if the version of the ARS Server is 6.3 or
7.1.0, the culprit seems to be this version of Mid-Tier (7.1.00 Patch 002)
When *selecting an item* from a results list of let's say 1000+ records, the
response time between record selections is roughly 6.87 - 12.18 seconds
When* selecting an item* from the results list of about 200 records (same
form), the response time between record selections is 1.02 seconds.
(Selecting an item refers to a single click on the results list)

For these we used SHR:People and performed a search using the same
qualification in each environment.

*I performed a search on SHR:People using a Mid-Tier 7.1.00 Patch 002
against an ARS 6.3 Patch 23 server*
Mid-Tier 7.1.00 Patch 002 > ARS 6.3 (SHR:People)
Results list of 3300+, selecting a record yields a lag time of about  6.87
seconds
Results list of 73 , selecting a record  yields a lag time of 1.02 seconds

*I performed a search on SHR:People using a Mid-Tier 6.3.0 Patch 20 against
the same  ARS 6.3 Patch 23 server*
Mid-Tier 6.3.0 Patch 20 --> ARS 6.3 P23 (SHR:People)
Results list of 3300+, selecting a record yields a lag time of about 0.61
seconds
Results list of 73, selecting a record yields a lag time of 0.59


*I performed a search on SHR:People using a Mid-Tier 7.0.1 Patch 004 against
the same ARS 6.3 Patch 23 server*
Mid-Tier 7.0.1 patch 004 --> ARS 6.3 P23 SHR:People
Results list of 3300+, selecting a record yields a lag time of 0.53 seconds
Results list of 73, selecting a record yields a lag time of 0.50 seconds

*I performed a search on CTM:People (yeah I know its different) using a
Mid-Tier 7.1.00 Patch 002 against ARS 7.1.0 Patch 002*
Results list of 1000+, selecting a record yields a lag time of 12.18 seconds
Results list of 2, selecting a record yields a lag time of 1.87 seconds.

Every bit of this points to an issue with Mid-Tier 7.1.00 Patch 002, whether
it is pointing at a 6.3 server or a 7.1.0 patch 002 server.  And as I
mentioned before the behavior is consistent no matter what form's results
list we are selecting an entry from.

Anyone?
Thanks,
Michelle

Environment
Windows 2003, IIS 6, Apache Tomcat or Servlet Exec
Windows 2003, SQL Server 2000 for ARS 6.3, SQL Server 2005 for ARS 7.1.0
Patch 002.


==
Confidentiality Notice: The information contained in and transmitted with
this communication is strictly confidential, is intended only for the use of
the intended recipient, and is the property of Countrywide Financial
Corporation or its affiliates and subsidiaries. If you are not the intended
recipient, you are hereby notified that any use of the information contained
in or transmitted with the communication or dissemination, distribution, or
copying of this communication is strictly prohibited by law. If you have
received this communication in error, please immediately return this
communication to the sender and delete the original message and any copy of
it in your possession.
==
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html___--
From: *strauss* <[EMAIL PROTECTED]>
Date: Wed, Apr 30, 2008 at 10:39 AM
To: arslist@arslist.org


** I guess so... when I open a list of all Incidents (726 records) and click
on any one of them, anywhere in the list, it blacks out - then displays the
record in 7 seconds consistently.  It was about 6 seconds on a returned list
of 1000 of the 142,869 records in CTM:People.

Did you measure faster times for mid-tier 7.1.00.001 or 7.1.00??  I'm not
sure that they were any faster, and even if they were, I need the corrected
Safari 3.x compatibility and persistent prefetch file that survives tomcat
crashes that are in patch 002 more than I need better speed.  It would
certainly point to something that needs to be improved in 7.1.00.003 or 004.

Windows 2003 Ent x64, Tomcat 5.5.26 under Mid-Tier 7.1.00.002 with
persistent prefetch
Windows 2003 Ent x64, SQL Server 2005 x64, ARS 7.1.00.002

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/


 --
*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On Behalf Of *Michelle L
*Sent:* Wednesday, April 30, 2008 12:18 PM
*To:* arslist@ARSLIST.ORG
*Subject:* M

Re: Mid-Tier 7.1.00 Patch 002 - Performance

[Frank Caruso]

We are currently testing MT 7.1 p2 (Apache Tomcat) against a 6.3 sever
(Solaris/Sybase). Both Firefox and IE both are much slower than our
production setup which is MT 6.3 p2. Black windows and slow time moving from
one record to the next.

I would agree that Safari is by far faster than Firefox and IE on MT v7.1
p2. Minimal delay switching records and no black windows.

On Thu, May 1, 2008 at 11:57 AM, Mike Gould <[EMAIL PROTECTED]> wrote:

> ** Hi Michelle and Christopher,
>
> Not sure if this helps but I'm also seeing very slow performance with my
> development Mid-Tier 7.1.00 (No Patch) against our production ARS 7.0.01
> Patch 003 server.
>
> I performed the two following tests:
>
> 1.  Searched on HPD:Help Desk (Incident) using our production Mid-Tier
> 7.0.01 Patch 004 against our production ARS 7.0.01 Patch 003 server
> Results list of 2154, selecting a record yields a lag time of ~2 to 3
> seconds
> Results list of 20, selecting a record yields a lag time of ~1 to
> 2 seconds.
>
> 2.  Searched on HPD:Help Desk (Incident) using our development Mid-Tier
> 7.1.00 (No Patch) against our production ARS 7.0.01 Patch 003 server
> Results list of 2154, selecting a record yields a lag time of ~29
> seconds!!!
> Results list of 20, selecting a record yields a lag time of ~4 seconds.
>
> I'll be upgrading our development Mid-Tier to 7.1.00 Patch 002 to
> hopefully fix an unrelated CI Viewer problem but it doesn't appear I should
> expect great improvements in the overall performance.
>
> One other concern I have with Mid-Tier 7.1.00.00x is the black screen
> every time a record is selected in the results list, at least when using
> XP/IE7.  Hopefully that's fixed soon since it's a major show stopper for me
> along with the slow performance.  Although it sounds like that behavior
> doesn't happen with Safari, which I think I'll be downloading now
>
> Regards,
> Michael Gould
> US House of Representatives
>
> Production Environment
> Solaris 9, Oracle 10gR2, ARS 7.0.01 Patch 003, Mid-Tier 7.0.01 Patch 004
> (w/ bundled Apache Tomcat)
>
> Development Environment
> Solaris 9, Mid-Tier 7.1.00 No Patch (w/ bundled Apache Tomcat)
>
>
>
>
> On Wed, Apr 30, 2008 at 5:34 PM, Michelle L <
> [EMAIL PROTECTED]> wrote:
>
> > **
> > Hey, Christopher:
> >
> > I will definitely pass this good info on to my team...and to tech
> > support..who has yet to give me a legitimate response besidesthe usual
> > send me your log.  I just want them to try it for themselves.
> >
> > By the way, I am using IE 6.0 for a browser.  I have not tried this on
> > another browser.  The User Tool works pretty fast, with less than one second
> > between selects on either a 7.1.00 patch 002 or 6.3 p23 User Tool.
> >
> > Thank you again,
> > Michelle
> >
> >
> >   *strauss <[EMAIL PROTECTED]>*
> > Sent by: "Action Request System discussion list(ARSList)" <
> > arslist@ARSLIST.ORG>
> >
> > 04/30/2008 01:33 PM
> >   Please respond to
> > arslist@ARSLIST.ORG
> >
> >To
> > arslist@ARSLIST.ORG  cc
> >   Subject
> > Re: Mid-Tier 7.1.00 Patch 002 - Performance
> >
> >
> >
> >
> > You piqued my curiosity enough to "pollute" my XP box with new installs
> > of Safari and Firefox.  The results were almost the same as on the
> > MacBook Pro, only Firefox was twice as slow as it had been on the Mac.
> > Safari changes Incident records in 1 to 1.5 seconds  Firefox is more
> > like 11 or 12 seconds. Even after flushing all of the temporary files
> > from IE 7 it still hits at 7 seconds.  Go Safari!!
> >
> > Christopher Strauss, Ph.D.
> > Call Tracking Administration Manager
> > University of North Texas Computing & IT Center
> > http://itsm.unt.edu/
> >
> >
> > ___
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> > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> >
> >
> > ==
> > Confidentiality Notice: The information contained in and transmitted
> > with this communication is strictly confidential, is intended only for the
> > use of the intended recipient, and is the property of Countrywide Financial
> > Corporation or its affiliates and subsidiaries. If you are not the intended
> > recipient, you are hereby notified that any use of the information contained
> > in or transmitted with the communication or dissemination, distribution, or
> > copying of this communication is strictly prohibited by law. If you have
> > received this communication in error, please immediately return this
> > communication to the sender and delete the original message and any copy of
> > it in your possession.
> > ==
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> > html___
>
>
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>

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Re: Crystal Report error on particular form and particular PC - SOLVED sort of

[Dwayne Martin]

Hi Susan,

I should have mentioned a point that didn't seem important at the time, but 
turned out to be the key.  The user installed Remedy WUT as PC Administrator, 
but was running as PC User.  (Lots of our people are doing that as a security 
precaution.)

She did try renaming the "Business Objects" file, but it didn't help.

So she re-installed the WUT as Administrator and ran it as Administrator and 
the problem went away.  Probably the PC User didn't have permission to some 
folder or object.  Unfortunately, she has destroyed the evidence so I have no 
way of tracking down the problem.

Thank you for your suggestions and info.  I'll keep a copy of your emails in 
case this happens again.

Dwayne

 Original message 
>Date: Thu, 1 May 2008 09:55:19 -0500
>From: Susan Palmer <[EMAIL PROTECTED]>  
>Subject: Re: Crystal Report error on particular form and particular PC  
>To: arslist@ARSLIST.ORG
>
>   **
>   Hi Dwayne,
>
>   We had numerous people in the same situation as you
>   did.  And it wasn't  across the board, they could
>   run some reports but not others.  To me it seemed
>   that a report with subreports caused more problems
>   but that wasn't consistent either.
>
>   We upgraded from 5.1.2 so we had many a/l buttons
>   that still ran on a macro and that appears to be a
>   problem so we've had to change the workflow to open
>   window strategy.
>
>   Even after we get the user working, periodically
>   they start getting the errors again.  I believe it
>   is ODBC related.  And it is generally after an
>   application has been installed so there must be some
>   .dll overlap.  Although I cannot prove that theory
>   out, we'll go with intuition.
>
>   When we have a user like that we do a removal of the
>   C:\Program Files\Common Files\Business Objects
>   folder, clearing of all cache files (we have a cool
>   little program that does it that our new support
>   provider TuringSMI provided), complete uninstall /
>   reboot / install, reconfigure the ODBC, make sure
>   all options are chosen correctly etc. and then it
>   generally will work. (well until the next time)
>
>   I had a ticket with bmc and that went no where. 
>   After months of logging, hoop jumping, doing it over
>   and over on webex, the best they could recommend was
>   switching from macro to open window a/l's.  Sort of
>   works but was not a total fix.
>
>   I hope some of  this info helps, feel free to ask
>   questions, I may have forgotten something.
>
>   Susan
>
>   On Thu, May 1, 2008 at 8:21 AM, Dwayne Martin
>   <[EMAIL PROTECTED]> wrote:
>
> Hi Susan,
>
> Thank you for your reply.  To answer your
> questions:
>
> Re:What version of Crystal are the reports created
> in?
> 9
>
> Re: Did you recently upgrade from a lower version
> of ARS?
> Not quite a year ago we upgraded from 6.3 to 7.1
>
> Re:What kind of a/l action are you using to
> initiate the reports, macro or open window?
> Open Window.
>
> Re: In tools/options/advanced do you have ODBC
> user Underscores  checked?
> Yes
>
> Re: Is the ODBC driver configured for ARS?
> Yes. (Reports for other forms display OK.)
>
> Re: Have you cleared cache?
> We cleared the cache for the IT:Request form.
>  There isn't any cache for the reports.
>
> Re: On the c drive in common files there is a
> business object folder that needs to be cleared
> (would have to check my notes, sorry for
> vagueness).
> We don't have a C:\Common Files folder, but please
> tell us more.  This could be the problem.
>
> Thanks again,
> Dwayne
>  Original message 
> >Date: Wed, 30 Apr 2008 15:41:14 -0500
> >From: Susan Palmer <[EMAIL PROTECTED]>
> >Subject: Re: Crystal Report error on particular
> form and particular PC
> >To: arslist@ARSLIST.ORG
> >
> >   **
> >   Hi Dwayne,
> >
> >   What version of Crystal are the reports
> created in?
> >   Did you recently upgrade from a lower version
> of
> >   ARS?
> >   What kind of a/l action are you using to
> initiate
> >   the reports, macro or open window?
> >   In tools/options/advanced do you have ODBC
> user
> >   Underscores  checked?
> >   Is the ODBC driver configured for ARS?
> >   Have you cleared cache?
> >   On the c drive in common files there is a
> business
> >   object folder that needs to be cleared (would
> have
> >   to check my notes, sorry for vagueness).
> >
> >   We have this and similar problem periodically.
>  For
> >   a while it was rampant.  Personally I believe
> it is
> >   ODBC related since the installation of some
> little
> >   non-related tool we use can cause running CR
> to act
> >   up like this.
> >
> >   Sorry if this email is a little disjointed,
> I've
> >   been writing it for hours, wo

HELP: Reports not Running

[[EMAIL PROTECTED]]

AR 7.0.1 Patch 2
Mid-Tier Patch 5
Win Srv 2003
MSSQL 2000
Crystal Enterprise 10

Our reports from the Reports Form stopped running this morning, they were 
running fine yesterday.  We are hoping someone may have experienced this before 
and knows of a fix.  These are ARSystem Reports and Crystal Reports.

On the Client there are no errors being generated or displayed.  When the 
report is run the cursor goes to an hourglass for a second or two and returns 
to normal with nothing else happening.  The client continues to function as 
normal.

On the Mid-Tier the report generates an ARERR 9246;
"Error during processing: ARERR [9246] Cannot find report
[Ljava.lang.String;@83d8be of type null for form {2} on server {3}.
Please see your administrator"

All AR System functions appear to be normal, the only thing affected is 
reporting.  There are no errors being reported in the AR logs, System logs or 
the SQL logs.  Any help on this is greatly appreciated.

Thanks,
Dave Fincher
BAE Systems

   
-
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Re: LDAP Plugin (UNCLASSIFIED)

[Haque, Rezaul R]

java version "1.6.0_03"


Thanks
Rezaul

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Alicea, Alex CTR USA
Sent: Thursday, May 01, 2008 11:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: LDAP Plugin (UNCLASSIFIED)

Classification:  UNCLASSIFIED 
Caveats: NONE

Have you checked your JAVA version? 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Haque, Rezaul R
Sent: Thursday, May 01, 2008 12:05 PM
To: arslist@ARSLIST.ORG
Subject: LDAP Plugin

** 

Is there anyone have the same issue that I am having described below.?

We are in ARS 7.0.1 patch 2

OS Sun Solaris

Database Oracle 9.2.0.8.0

 

Every time we try to create a vendor form it's give me an error below

"The AR System Plug-In server is not responding.  Cannot connect to the
system at this time.  Contact your AR System Administrator for
assistance. :
RPC: Timed out (ARERR 8939)."

 

I talked to our vendor whose suggestion was  to do the following below
and
we have done all of it but still no improvement.

 

There are several ways to work around this problem. 

1. You can add the following line to the ar.cfg/ar.conf file:

 

Server-Plugin-Default-Timeout: 500

 

This increases the Plug-in Server timeout theshold. Although this may
prevent the ARERR 8939 from occuring, all it is really doing is
providing
more time for the Plug-in Server before issuing the error.

 

2. Change the Page Size to something smaller like 1000

 

During discovery, data is returned from the LDAP database in chunks.

This is affectively changing the chunk size.

 

3. Change the BaseDN in the ARDBC LDAP Configuration form to someting
more
specific

 

The BaseDN tells the Plug-in Server where in the LDAP database to start
looking for data. LDAP databases are organized in a tree structure.

Having a BaseDN near the root structure will mean that it finds all the
data
contained within resulting in a lengthy discovery process. If a
BaseDN
closer to the location of the data is used, then there is less
information
to process and discovery is faster.

 

4. Don't use the Vendor form wizard to create the vendor form.

 

 

After this our vendor have suggested to upgrade the LDAP plugin to patch
3 .
still having the same issue.

 

 

Thanks

Rezaul Haque

 


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any attachments are intended solely for the 
addressee(s) and may contain confidential 
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are not the intended recipient of this message 
or if this message has been addressed to you 
in error, please immediately alert the sender
 by reply e-mail and then delete this message 
and any attachments. If you are not the 
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The contents of this e-mail message and 
any attachments are intended solely for the 
addressee(s) and may contain confidential 
and/or legally privileged information. If you 
are not the intended recipient of this message 
or if this message has been addressed to you 
in error, please immediately alert the sender
 by reply e-mail and then delete this message 
and any attachments. If you are not the 
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Re: LDAP Plugin (UNCLASSIFIED)

[Alicea, Alex CTR USA]

Classification:  UNCLASSIFIED 
Caveats: NONE

Has JAVA been upgraded recently? We are running 6.3 here and upgraded JAVA
and had a similar error, where the Plug-in wouldn't start. It actually
cleared the configuration in the AREA LDAP form. We installed the earlier
version of JAVA and it fixed the issue. 

Alex

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Haque, Rezaul R
Sent: Thursday, May 01, 2008 12:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: LDAP Plugin (UNCLASSIFIED)

java version "1.6.0_03"


Thanks
Rezaul

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Alicea, Alex CTR USA
Sent: Thursday, May 01, 2008 11:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: LDAP Plugin (UNCLASSIFIED)

Classification:  UNCLASSIFIED 
Caveats: NONE

Have you checked your JAVA version? 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Haque, Rezaul R
Sent: Thursday, May 01, 2008 12:05 PM
To: arslist@ARSLIST.ORG
Subject: LDAP Plugin

** 

Is there anyone have the same issue that I am having described below.?

We are in ARS 7.0.1 patch 2

OS Sun Solaris

Database Oracle 9.2.0.8.0

 

Every time we try to create a vendor form it's give me an error below

"The AR System Plug-In server is not responding.  Cannot connect to the
system at this time.  Contact your AR System Administrator for
assistance. :
RPC: Timed out (ARERR 8939)."

 

I talked to our vendor whose suggestion was  to do the following below
and
we have done all of it but still no improvement.

 

There are several ways to work around this problem. 

1. You can add the following line to the ar.cfg/ar.conf file:

 

Server-Plugin-Default-Timeout: 500

 

This increases the Plug-in Server timeout theshold. Although this may
prevent the ARERR 8939 from occuring, all it is really doing is
providing
more time for the Plug-in Server before issuing the error.

 

2. Change the Page Size to something smaller like 1000

 

During discovery, data is returned from the LDAP database in chunks.

This is affectively changing the chunk size.

 

3. Change the BaseDN in the ARDBC LDAP Configuration form to someting
more
specific

 

The BaseDN tells the Plug-in Server where in the LDAP database to start
looking for data. LDAP databases are organized in a tree structure.

Having a BaseDN near the root structure will mean that it finds all the
data
contained within resulting in a lengthy discovery process. If a
BaseDN
closer to the location of the data is used, then there is less
information
to process and discovery is faster.

 

4. Don't use the Vendor form wizard to create the vendor form.

 

 

After this our vendor have suggested to upgrade the LDAP plugin to patch
3 .
still having the same issue.

 

 

Thanks

Rezaul Haque

 


E-MAIL CONFIDENTIALITY NOTICE: 

 

 

 

The contents of this e-mail message and 
any attachments are intended solely for the 
addressee(s) and may contain confidential 
and/or legally privileged information. If you 
are not the intended recipient of this message 
or if this message has been addressed to you 
in error, please immediately alert the sender
 by reply e-mail and then delete this message 
and any attachments. If you are not the 
intended recipient, you are notified that 
any use, dissemination, distribution, copying, 
or storage of this message or any attachment 
is strictly prohibited.







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html___ 
Classification:  UNCLASSIFIED 
Caveats: NONE



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E-MAIL CONFIDENTIALITY NOTICE: 

 

 

 

The contents of this e-mail message and 
any attachments are intended solely for the 
addressee(s) and may contain confidential 
and/or legally privileged information. If you 
are not the intended recipient of this message 
or if this message has been addressed to you 
in error, please immediately alert the sender
 by reply e-mail and then delete this message 
and any attachments. If you are not the 
intended recipient, you are notified that 
any use, dissemination, distribution, copying, 
or storage of this message or any attachment 
is strictly prohibited.


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Classification:  UNCLASSIFIED 
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smime.p7s
Description: S/MIME cryptographic signature

SLM Status not changing when using HPD:IncidentInterface_Create

[William Rentfrow]

Vital Stats:
AR Server 7.1 patch 001 for Solaris
IM 7.03
SLM 7.1
 
We have a small custom integrations.  Some filters fire on the AR System
Email Messages and push data to a staging form.  This form then formats
the data and uses the HPD:IncidentInterface_Create to create the
Incident.
 
This all works well.  It's simple, fast and reliable.  However, now
we've added SLM in the mix.  When the Incident is created the Service
Targets attach to the Incident correctly but for some reason the SLM
Status field never gets updated.  It is stuck at "No Service Target
Assigned".
 
Is there something special you have to do to get the SLM module to work
correctly when using HPD:IncidentInterface_Create?  I haven't found any
documentation dealing with this...
 
William Rentfrow, Principal Consultant
[EMAIL PROTECTED]
C 701-306-6157
O 952-432-0227
 

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Re: SLM Status not changing when using HPD:IncidentInterface_Create

[strauss]

That might be an error in the so-called "integration" between SLM and
your version of Incident Mgmt, or in how your service targets are
defined versus your customers.  We are creating our Incidents through
Kinetic Request, which uses HPD:IncidentInterface_Create to generate
requests, and as long as the customer selected for the Incident is one
for whom a service target is active (in our case, the UNT Customer
company), the service targets are attaching and the SLM Status is
correct.  It is normal for Incidents created with a support staff
customer account (from one of the over 20 operational companies) to have
"No Service Target Assigned" since no service targets are active for
those companies.

 

As a side note, since the Kinetic request generated incidents are set to
Reported Source = Web, they are left at Response = No and the Incident
Response service target remains active. Using one of several other
reported sources, including the default of Phone (I think - we changed
it), will cause a new incident to be created as already Responded, and
that service target as met on Submit. We changed the default to Other,
which has the same effect as Web.

 

ARS 7.1.00.002, IM 7.0.02/03.007, SLM 7.1

 

Christopher Strauss, Ph.D.

Call Tracking Administration Manager

University of North Texas Computing & IT Center

http://itsm.unt.edu/  

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Thursday, May 01, 2008 12:06 PM
To: arslist@ARSLIST.ORG
Subject: SLM Status not changing when using HPD:IncidentInterface_Create

 

** 

Vital Stats:

AR Server 7.1 patch 001 for Solaris

IM 7.03

SLM 7.1

 

We have a small custom integrations.  Some filters fire on the AR System
Email Messages and push data to a staging form.  This form then formats
the data and uses the HPD:IncidentInterface_Create to create the
Incident.

 

This all works well.  It's simple, fast and reliable.  However, now
we've added SLM in the mix.  When the Incident is created the Service
Targets attach to the Incident correctly but for some reason the SLM
Status field never gets updated.  It is stuck at "No Service Target
Assigned".

 

Is there something special you have to do to get the SLM module to work
correctly when using HPD:IncidentInterface_Create?  I haven't found any
documentation dealing with this...

 

William Rentfrow, Principal Consultant

[EMAIL PROTECTED]

C 701-306-6157

O 952-432-0227

 

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Re: LDAP Plugin (UNCLASSIFIED)

[Haque, Rezaul R]

What version of JAVA you have used? I might try that if that compatible
with 7.0.1 patch 2. And thank you for your inputs regarding this issue.

Thanks
Rezaul


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Alicea, Alex CTR USA
Sent: Thursday, May 01, 2008 12:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: LDAP Plugin (UNCLASSIFIED)

Classification:  UNCLASSIFIED 
Caveats: NONE

Has JAVA been upgraded recently? We are running 6.3 here and upgraded
JAVA
and had a similar error, where the Plug-in wouldn't start. It actually
cleared the configuration in the AREA LDAP form. We installed the
earlier
version of JAVA and it fixed the issue. 

Alex

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Haque, Rezaul R
Sent: Thursday, May 01, 2008 12:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: LDAP Plugin (UNCLASSIFIED)

java version "1.6.0_03"


Thanks
Rezaul

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Alicea, Alex CTR USA
Sent: Thursday, May 01, 2008 11:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: LDAP Plugin (UNCLASSIFIED)

Classification:  UNCLASSIFIED 
Caveats: NONE

Have you checked your JAVA version? 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Haque, Rezaul R
Sent: Thursday, May 01, 2008 12:05 PM
To: arslist@ARSLIST.ORG
Subject: LDAP Plugin

** 

Is there anyone have the same issue that I am having described below.?

We are in ARS 7.0.1 patch 2

OS Sun Solaris

Database Oracle 9.2.0.8.0

 

Every time we try to create a vendor form it's give me an error below

"The AR System Plug-In server is not responding.  Cannot connect to the
system at this time.  Contact your AR System Administrator for
assistance. :
RPC: Timed out (ARERR 8939)."

 

I talked to our vendor whose suggestion was  to do the following below
and
we have done all of it but still no improvement.

 

There are several ways to work around this problem. 

1. You can add the following line to the ar.cfg/ar.conf file:

 

Server-Plugin-Default-Timeout: 500

 

This increases the Plug-in Server timeout theshold. Although this may
prevent the ARERR 8939 from occuring, all it is really doing is
providing
more time for the Plug-in Server before issuing the error.

 

2. Change the Page Size to something smaller like 1000

 

During discovery, data is returned from the LDAP database in chunks.

This is affectively changing the chunk size.

 

3. Change the BaseDN in the ARDBC LDAP Configuration form to someting
more
specific

 

The BaseDN tells the Plug-in Server where in the LDAP database to start
looking for data. LDAP databases are organized in a tree structure.

Having a BaseDN near the root structure will mean that it finds all the
data
contained within resulting in a lengthy discovery process. If a
BaseDN
closer to the location of the data is used, then there is less
information
to process and discovery is faster.

 

4. Don't use the Vendor form wizard to create the vendor form.

 

 

After this our vendor have suggested to upgrade the LDAP plugin to patch
3 .
still having the same issue.

 

 

Thanks

Rezaul Haque

 


E-MAIL CONFIDENTIALITY NOTICE: 

 

 

 

The contents of this e-mail message and 
any attachments are intended solely for the 
addressee(s) and may contain confidential 
and/or legally privileged information. If you 
are not the intended recipient of this message 
or if this message has been addressed to you 
in error, please immediately alert the sender
 by reply e-mail and then delete this message 
and any attachments. If you are not the 
intended recipient, you are notified that 
any use, dissemination, distribution, copying, 
or storage of this message or any attachment 
is strictly prohibited.







__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ 
Classification:  UNCLASSIFIED 
Caveats: NONE



___
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E-MAIL CONFIDENTIALITY NOTICE: 

 

 

 

The contents of this e-mail message and 
any attachments are intended solely for the 
addressee(s) and may contain confidential 
and/or legally privileged information. If you 
are not the intended recipient of this message 
or if this message has been addressed to you 
in error, please immediately alert the sender
 by reply e-mail and then delete this message 
and any attachments. If you are not the 
intended recipient, you are notified that 
any use, dissemination, distribution, copying, 
or storage of this message or any attachment 
is strictly prohibited.



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Re: LDAP Plugin (UNCLASSIFIED)

[Alicea, Alex CTR USA]

Classification:  UNCLASSIFIED 
Caveats: NONE

We used download JDK 1.5 update 15 from below website

https://sdlc1e.sun.com/ECom/EComActionServlet/DownloadPage:~:com.sun.sunit.s
dlc.content.DownloadPageInfo;jsessionid=2735330AF0371BF95D99CC1455D36724;jse
ssionid=2735330AF0371BF95D99CC1455D36724

I hope this helps...

Alex

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Haque, Rezaul R
Sent: Thursday, May 01, 2008 1:26 PM
To: arslist@ARSLIST.ORG
Subject: Re: LDAP Plugin (UNCLASSIFIED)

What version of JAVA you have used? I might try that if that compatible
with 7.0.1 patch 2. And thank you for your inputs regarding this issue.

Thanks
Rezaul


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Alicea, Alex CTR USA
Sent: Thursday, May 01, 2008 12:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: LDAP Plugin (UNCLASSIFIED)

Classification:  UNCLASSIFIED 
Caveats: NONE

Has JAVA been upgraded recently? We are running 6.3 here and upgraded
JAVA
and had a similar error, where the Plug-in wouldn't start. It actually
cleared the configuration in the AREA LDAP form. We installed the
earlier
version of JAVA and it fixed the issue. 

Alex

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Haque, Rezaul R
Sent: Thursday, May 01, 2008 12:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: LDAP Plugin (UNCLASSIFIED)

java version "1.6.0_03"


Thanks
Rezaul

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Alicea, Alex CTR USA
Sent: Thursday, May 01, 2008 11:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: LDAP Plugin (UNCLASSIFIED)

Classification:  UNCLASSIFIED 
Caveats: NONE

Have you checked your JAVA version? 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Haque, Rezaul R
Sent: Thursday, May 01, 2008 12:05 PM
To: arslist@ARSLIST.ORG
Subject: LDAP Plugin

** 

Is there anyone have the same issue that I am having described below.?

We are in ARS 7.0.1 patch 2

OS Sun Solaris

Database Oracle 9.2.0.8.0

 

Every time we try to create a vendor form it's give me an error below

"The AR System Plug-In server is not responding.  Cannot connect to the
system at this time.  Contact your AR System Administrator for
assistance. :
RPC: Timed out (ARERR 8939)."

 

I talked to our vendor whose suggestion was  to do the following below
and
we have done all of it but still no improvement.

 

There are several ways to work around this problem. 

1. You can add the following line to the ar.cfg/ar.conf file:

 

Server-Plugin-Default-Timeout: 500

 

This increases the Plug-in Server timeout theshold. Although this may
prevent the ARERR 8939 from occuring, all it is really doing is
providing
more time for the Plug-in Server before issuing the error.

 

2. Change the Page Size to something smaller like 1000

 

During discovery, data is returned from the LDAP database in chunks.

This is affectively changing the chunk size.

 

3. Change the BaseDN in the ARDBC LDAP Configuration form to someting
more
specific

 

The BaseDN tells the Plug-in Server where in the LDAP database to start
looking for data. LDAP databases are organized in a tree structure.

Having a BaseDN near the root structure will mean that it finds all the
data
contained within resulting in a lengthy discovery process. If a
BaseDN
closer to the location of the data is used, then there is less
information
to process and discovery is faster.

 

4. Don't use the Vendor form wizard to create the vendor form.

 

 

After this our vendor have suggested to upgrade the LDAP plugin to patch
3 .
still having the same issue.

 

 

Thanks

Rezaul Haque

 


E-MAIL CONFIDENTIALITY NOTICE: 

 

 

 

The contents of this e-mail message and 
any attachments are intended solely for the 
addressee(s) and may contain confidential 
and/or legally privileged information. If you 
are not the intended recipient of this message 
or if this message has been addressed to you 
in error, please immediately alert the sender
 by reply e-mail and then delete this message 
and any attachments. If you are not the 
intended recipient, you are notified that 
any use, dissemination, distribution, copying, 
or storage of this message or any attachment 
is strictly prohibited.







__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ 
Classification:  UNCLASSIFIED 
Caveats: NONE



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E-MAIL CONFIDENTIALITY NOTICE: 

 

 

 

The contents of this e-mail message and 
any attachments are intended solely for the 
addressee(s) and may contain conf

Re: LDAP Plugin (UNCLASSIFIED)

[Haque, Rezaul R]

Thanks, I will try go back a java version and give a try and let you
know the outcome.

Thanks
Rezaul


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Alicea, Alex CTR USA
Sent: Thursday, May 01, 2008 12:30 PM
To: arslist@ARSLIST.ORG
Subject: Re: LDAP Plugin (UNCLASSIFIED)

Classification:  UNCLASSIFIED 
Caveats: NONE

We used download JDK 1.5 update 15 from below website

https://sdlc1e.sun.com/ECom/EComActionServlet/DownloadPage:~:com.sun.sun
it.s
dlc.content.DownloadPageInfo;jsessionid=2735330AF0371BF95D99CC1455D36724
;jse
ssionid=2735330AF0371BF95D99CC1455D36724

I hope this helps...

Alex

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Haque, Rezaul R
Sent: Thursday, May 01, 2008 1:26 PM
To: arslist@ARSLIST.ORG
Subject: Re: LDAP Plugin (UNCLASSIFIED)

What version of JAVA you have used? I might try that if that compatible
with 7.0.1 patch 2. And thank you for your inputs regarding this issue.

Thanks
Rezaul


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Alicea, Alex CTR USA
Sent: Thursday, May 01, 2008 12:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: LDAP Plugin (UNCLASSIFIED)

Classification:  UNCLASSIFIED 
Caveats: NONE

Has JAVA been upgraded recently? We are running 6.3 here and upgraded
JAVA
and had a similar error, where the Plug-in wouldn't start. It actually
cleared the configuration in the AREA LDAP form. We installed the
earlier
version of JAVA and it fixed the issue. 

Alex

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Haque, Rezaul R
Sent: Thursday, May 01, 2008 12:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: LDAP Plugin (UNCLASSIFIED)

java version "1.6.0_03"


Thanks
Rezaul

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Alicea, Alex CTR USA
Sent: Thursday, May 01, 2008 11:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: LDAP Plugin (UNCLASSIFIED)

Classification:  UNCLASSIFIED 
Caveats: NONE

Have you checked your JAVA version? 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Haque, Rezaul R
Sent: Thursday, May 01, 2008 12:05 PM
To: arslist@ARSLIST.ORG
Subject: LDAP Plugin

** 

Is there anyone have the same issue that I am having described below.?

We are in ARS 7.0.1 patch 2

OS Sun Solaris

Database Oracle 9.2.0.8.0

 

Every time we try to create a vendor form it's give me an error below

"The AR System Plug-In server is not responding.  Cannot connect to the
system at this time.  Contact your AR System Administrator for
assistance. :
RPC: Timed out (ARERR 8939)."

 

I talked to our vendor whose suggestion was  to do the following below
and
we have done all of it but still no improvement.

 

There are several ways to work around this problem. 

1. You can add the following line to the ar.cfg/ar.conf file:

 

Server-Plugin-Default-Timeout: 500

 

This increases the Plug-in Server timeout theshold. Although this may
prevent the ARERR 8939 from occuring, all it is really doing is
providing
more time for the Plug-in Server before issuing the error.

 

2. Change the Page Size to something smaller like 1000

 

During discovery, data is returned from the LDAP database in chunks.

This is affectively changing the chunk size.

 

3. Change the BaseDN in the ARDBC LDAP Configuration form to someting
more
specific

 

The BaseDN tells the Plug-in Server where in the LDAP database to start
looking for data. LDAP databases are organized in a tree structure.

Having a BaseDN near the root structure will mean that it finds all the
data
contained within resulting in a lengthy discovery process. If a
BaseDN
closer to the location of the data is used, then there is less
information
to process and discovery is faster.

 

4. Don't use the Vendor form wizard to create the vendor form.

 

 

After this our vendor have suggested to upgrade the LDAP plugin to patch
3 .
still having the same issue.

 

 

Thanks

Rezaul Haque

 


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Re: Remedy Integration Available ?

[Jason Miller]

Hi Gidd,

I do not know of any products for integrating Remedy and Lawson.  We have
built our own integrations in house.  Remedy automatically create accounts
for self service users (this is probably more of the Lawson HR piece
though).  Remedy creates a csv file and uses sftp to upload it to the Lawson
server.  From there they have a job on the Lawson server that processes the
files and creates the accounts.

We are also in the beginning stages of integrate Remedy, Lawson and a custom
software ordering intranet page to automate ordering of approved software.
Since we are still in the planning phases I don't have many details
regarding this integration at this time.

What is it you are looking to accomplish from this integration?

Jason

On Thu, May 1, 2008 at 8:19 AM, Gidd <[EMAIL PROTECTED]> wrote:

> ** Listers:
>
> Anyone aware of integration tool(s) to Lawson Accounting application?  Any
> advice,
> suggestions or integration issues would be appreciated.
>
>
>
>
>
>
> Regards…Gidd
>
>
>
> *Glidden L. Calden*
> *BUOYANT SOLUTIONS, INC.*
>   "Keeping business afloat
> ...in a Sea of Solutions"
>
>
>
>
>
> Office
>
> (
>
> *916.334.0599*
>
> FAX
>
> 4
>
> *916.265.0112*
>
> Web
>
> 8
>
> *http://www.buoyantsolutions.net*
>
> E-mail
>
> +
>
> *mailto:[EMAIL PROTECTED] <[EMAIL PROTECTED]>*
>
>
>
>
>
> This message and any attachments are intended only for the use of the
> addressee and may contain information that is privileged and confidential.
> If the reader of the message is not the intended recipient or an authorized
> representative of the intended recipient, you are hereby notified that any
> dissemination of this communication is strictly prohibited. If you have
> received this communication in error, please notify us immediately by e-mail
> and delete the message and any attachments from your system.
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___

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Re: Remedy Integration Available ?

[Gidd]

Jason,
 
>From what I am told, the latest version of Lawson supports XML so if this is
the case I may have
a solution for my client.  They are looking to potentially integrate Lawson
and Asset Ordering/PO 
processes to/from our   [EMAIL PROTECTED] solution 
but nothing firm
yet and still in a planning stage.
 
I also tripped over Cast Iron Systems (appliance) that has hardware/firmware
that provides an 
integration point.  http://www.castiron.com/integration-solutions/lawson/
Just wondering if anyone
has used this ?
 
Thanks for the help.
 
 
Regards...Gidd

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Jason Miller
Sent: Thursday, May 01, 2008 11:17 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Integration Available ?


** Hi Gidd,

I do not know of any products for integrating Remedy and Lawson.  We have
built our own integrations in house.  Remedy automatically create accounts
for self service users (this is probably more of the Lawson HR piece
though).  Remedy creates a csv file and uses sftp to upload it to the Lawson
server.  From there they have a job on the Lawson server that processes the
files and creates the accounts.

We are also in the beginning stages of integrate Remedy, Lawson and a custom
software ordering intranet page to automate ordering of approved software.
Since we are still in the planning phases I don't have many details
regarding this integration at this time.

What is it you are looking to accomplish from this integration?

Jason


On Thu, May 1, 2008 at 8:19 AM, Gidd <[EMAIL PROTECTED]> wrote:


** 
Listers:
 
Anyone aware of integration tool(s) to Lawson Accounting application?  Any
advice,
suggestions or integration issues would be appreciated.
 

 

 

Regards.Gidd 

 

Glidden L. Calden 
BUOYANT SOLUTIONS, INC. 
  "Keeping business afloat 
...in a Sea of Solutions" 

 

 


Office

(

916.334.0599


FAX

4

916.265.0112 


Web

8

http://www.buoyantsolutions.net  


E-mail

+

mailto:[EMAIL PROTECTED]

 

 

This message and any attachments are intended only for the use of the
addressee and may contain information that is privileged and confidential.
If the reader of the message is not the intended recipient or an authorized
representative of the intended recipient, you are hereby notified that any
dissemination of this communication is strictly prohibited. If you have
received this communication in error, please notify us immediately by e-mail
and delete the message and any attachments from your system.

 
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Re: Escalations crashing server....

[Grooms, Frederick W]

What java version is the Server running?  And when starting up the
server does the libwebservice plugin load?
 
Fred



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mark Rushton
Sent: Thursday, May 01, 2008 10:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: Escalations crashing server


Crashes as soon as the filter runs on Modify I will do it again with
more logs on. 

M 

Mark Rushton
IBM Global Services
Remedy Engineering & Development Team




  
"Grooms, Frederick W" <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)"
 

01/05/2008 16:12 
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG 
cc
Subject
Re: Escalations crashing server



On the Escalations that just set a flag...  What happens if you set the
flag in the User Tool (With all logs on in the User Tool)? 
  
Fred 




From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mark Rushton
Sent: Thursday, May 01, 2008 9:51 AM
To: arslist@ARSLIST.ORG
Subject: Escalations crashing server

Hi Guys 

I am having some problems with escalations calling web services As
soon as they are enabled they crash arserverd!!! 

Running :- 
ARS 6.3 patch 23 
AIX5.3 
Oracle 9.2 

This escalation is calling an external (to the company lan) web service
but I am having a similar problem with another one calling an internally
hosted service. Initially I thought it was all Escalations but have
narrowed it down to those that are either calling a web service directly
or setting a flag for a filter to call a web service. This is happening
on a new server that was cloned - I have had some issues with this
anyway 

I have run every single log I can think of but still found nothing 

Where else can I look? 
Anyone got any ideas please? 

Cheers 

Mark Rushton
IBM Global Services
Remedy Engineering & Development Team


 


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Re: SLM Status not changing when using HPD:IncidentInterface_Create

[William Rentfrow]

Spoke to BMC - it's a bug.



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of strauss
Sent: Thursday, May 01, 2008 12:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: SLM Status not changing when using
HPD:IncidentInterface_Create


** 

That might be an error in the so-called "integration" between SLM and
your version of Incident Mgmt, or in how your service targets are
defined versus your customers.  We are creating our Incidents through
Kinetic Request, which uses HPD:IncidentInterface_Create to generate
requests, and as long as the customer selected for the Incident is one
for whom a service target is active (in our case, the UNT Customer
company), the service targets are attaching and the SLM Status is
correct.  It is normal for Incidents created with a support staff
customer account (from one of the over 20 operational companies) to have
"No Service Target Assigned" since no service targets are active for
those companies.

 

As a side note, since the Kinetic request generated incidents are set to
Reported Source = Web, they are left at Response = No and the Incident
Response service target remains active. Using one of several other
reported sources, including the default of Phone (I think - we changed
it), will cause a new incident to be created as already Responded, and
that service target as met on Submit. We changed the default to Other,
which has the same effect as Web.

 

ARS 7.1.00.002, IM 7.0.02/03.007, SLM 7.1

 

Christopher Strauss, Ph.D.

Call Tracking Administration Manager

University of North Texas Computing & IT Center

http://itsm.unt.edu/  

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Thursday, May 01, 2008 12:06 PM
To: arslist@ARSLIST.ORG
Subject: SLM Status not changing when using HPD:IncidentInterface_Create

 

** 

Vital Stats:

AR Server 7.1 patch 001 for Solaris

IM 7.03

SLM 7.1

 

We have a small custom integrations.  Some filters fire on the AR System
Email Messages and push data to a staging form.  This form then formats
the data and uses the HPD:IncidentInterface_Create to create the
Incident.

 

This all works well.  It's simple, fast and reliable.  However, now
we've added SLM in the mix.  When the Incident is created the Service
Targets attach to the Incident correctly but for some reason the SLM
Status field never gets updated.  It is stuck at "No Service Target
Assigned".

 

Is there something special you have to do to get the SLM module to work
correctly when using HPD:IncidentInterface_Create?  I haven't found any
documentation dealing with this...

 

William Rentfrow, Principal Consultant

[EMAIL PROTECTED]

C 701-306-6157

O 952-432-0227

 

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MT 7.1 and Searches Tool Bar

[Frank Caruso]

Does anyone know if its possible to get the Searches button in the tool bar
on MT 7.1p2 to work with an ARS 6.3p20 server?

I can see the button on the web but it is always disabled.

Thank you

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Re: SLM Status not changing when using HPD:IncidentInterface_Create

[strauss]

Did they tell you where, and in what version of which application?

 

Christopher Strauss, Ph.D.

Call Tracking Administration Manager

University of North Texas Computing & IT Center

http://itsm.unt.edu/  

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Thursday, May 01, 2008 2:17 PM
To: arslist@ARSLIST.ORG
Subject: Re: SLM Status not changing when using
HPD:IncidentInterface_Create

 

** 

Spoke to BMC - it's a bug.

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of strauss
Sent: Thursday, May 01, 2008 12:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: SLM Status not changing when using
HPD:IncidentInterface_Create

** 

That might be an error in the so-called "integration" between SLM and
your version of Incident Mgmt, or in how your service targets are
defined versus your customers.  We are creating our Incidents through
Kinetic Request, which uses HPD:IncidentInterface_Create to generate
requests, and as long as the customer selected for the Incident is one
for whom a service target is active (in our case, the UNT Customer
company), the service targets are attaching and the SLM Status is
correct.  It is normal for Incidents created with a support staff
customer account (from one of the over 20 operational companies) to have
"No Service Target Assigned" since no service targets are active for
those companies.

 

As a side note, since the Kinetic request generated incidents are set to
Reported Source = Web, they are left at Response = No and the Incident
Response service target remains active. Using one of several other
reported sources, including the default of Phone (I think - we changed
it), will cause a new incident to be created as already Responded, and
that service target as met on Submit. We changed the default to Other,
which has the same effect as Web.

 

ARS 7.1.00.002, IM 7.0.02/03.007, SLM 7.1

 

Christopher Strauss, Ph.D.

Call Tracking Administration Manager

University of North Texas Computing & IT Center

http://itsm.unt.edu/

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Thursday, May 01, 2008 12:06 PM
To: arslist@ARSLIST.ORG
Subject: SLM Status not changing when using HPD:IncidentInterface_Create

 

** 

Vital Stats:

AR Server 7.1 patch 001 for Solaris

IM 7.03

SLM 7.1

 

We have a small custom integrations.  Some filters fire on the AR System
Email Messages and push data to a staging form.  This form then formats
the data and uses the HPD:IncidentInterface_Create to create the
Incident.

 

This all works well.  It's simple, fast and reliable.  However, now
we've added SLM in the mix.  When the Incident is created the Service
Targets attach to the Incident correctly but for some reason the SLM
Status field never gets updated.  It is stuck at "No Service Target
Assigned".

 

Is there something special you have to do to get the SLM module to work
correctly when using HPD:IncidentInterface_Create?  I haven't found any
documentation dealing with this...

 

William Rentfrow, Principal Consultant

[EMAIL PROTECTED]

C 701-306-6157

O 952-432-0227

 

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OT: Canadian Tax Obligation for US Resident Working in Canada

[Ray T.]

Hi folks,
If anybody from the US is doing (or has done) contract work in Canada,
I would like to get some advice.

My main question is...for the same income I might have here in the US
vs in Canada, is there a significant difference in how much I will
lose to taxes?

I realize there are a lot of if, and and buts, but I am just trying to
get general info.

Here's what I have so far--
It appears that if Canada considers me a "resident" for tax purposes
(mainly presence of more than 183 days in Canada in the "tax year" ),
I will essentially end up paying Canadian taxes, although I don't have
to pay it twice (here in the US) because of a tax treaty between US
and Canada.

So it appears that unless I can work in Canada in such a way that I am
not considered a resident, I will end up paying higher taxes compared
 to having the same income in the US, because of generally higher tax
rates in Canada.

Have I gotten it right?

Thanks in advance.

ps: when does a tax year start in Canada?
ps: yes, I have an accountant but he's taking too long to get answers

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Re: SLM Status not changing when using HPD:IncidentInterface_Create

[William Rentfrow]

Not exactly - they imply it's in IM 7.03.  Here is exactly what they
said:
 

--
This is to update you on the status of the defect, SW00281799, I will
like to inform you that the defect will be closed in the next
maintainance patch relase for ITSM 7.0.03. Since the latest patch
release for ITSM 7.0.03 is patch 007 hence we can say that this defect
will be closed in the patch 008 for ITSM 7.0.03.



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of strauss
Sent: Thursday, May 01, 2008 2:23 PM
To: arslist@ARSLIST.ORG
Subject: Re: SLM Status not changing when using
HPD:IncidentInterface_Create


** 

Did they tell you where, and in what version of which application?

 

Christopher Strauss, Ph.D.

Call Tracking Administration Manager

University of North Texas Computing & IT Center

http://itsm.unt.edu/  

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Thursday, May 01, 2008 2:17 PM
To: arslist@ARSLIST.ORG
Subject: Re: SLM Status not changing when using
HPD:IncidentInterface_Create

 

** 

Spoke to BMC - it's a bug.

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of strauss
Sent: Thursday, May 01, 2008 12:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: SLM Status not changing when using
HPD:IncidentInterface_Create

** 

That might be an error in the so-called "integration" between SLM and
your version of Incident Mgmt, or in how your service targets are
defined versus your customers.  We are creating our Incidents through
Kinetic Request, which uses HPD:IncidentInterface_Create to generate
requests, and as long as the customer selected for the Incident is one
for whom a service target is active (in our case, the UNT Customer
company), the service targets are attaching and the SLM Status is
correct.  It is normal for Incidents created with a support staff
customer account (from one of the over 20 operational companies) to have
"No Service Target Assigned" since no service targets are active for
those companies.

 

As a side note, since the Kinetic request generated incidents are set to
Reported Source = Web, they are left at Response = No and the Incident
Response service target remains active. Using one of several other
reported sources, including the default of Phone (I think - we changed
it), will cause a new incident to be created as already Responded, and
that service target as met on Submit. We changed the default to Other,
which has the same effect as Web.

 

ARS 7.1.00.002, IM 7.0.02/03.007, SLM 7.1

 

Christopher Strauss, Ph.D.

Call Tracking Administration Manager

University of North Texas Computing & IT Center

http://itsm.unt.edu/

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Thursday, May 01, 2008 12:06 PM
To: arslist@ARSLIST.ORG
Subject: SLM Status not changing when using HPD:IncidentInterface_Create

 

** 

Vital Stats:

AR Server 7.1 patch 001 for Solaris

IM 7.03

SLM 7.1

 

We have a small custom integrations.  Some filters fire on the AR System
Email Messages and push data to a staging form.  This form then formats
the data and uses the HPD:IncidentInterface_Create to create the
Incident.

 

This all works well.  It's simple, fast and reliable.  However, now
we've added SLM in the mix.  When the Incident is created the Service
Targets attach to the Incident correctly but for some reason the SLM
Status field never gets updated.  It is stuck at "No Service Target
Assigned".

 

Is there something special you have to do to get the SLM module to work
correctly when using HPD:IncidentInterface_Create?  I haven't found any
documentation dealing with this...

 

William Rentfrow, Principal Consultant

[EMAIL PROTECTED]

C 701-306-6157

O 952-432-0227

 

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Re: Remedy Integration Available ?

[John Sundberg]

Gidd,
I don't have an integration for Lawson - but their headquarters are about
400 yards away -- I could go ask the receptionist :)

-John


On Thu, May 1, 2008 at 10:19 AM, Gidd <[EMAIL PROTECTED]> wrote:

> ** Listers:
>
> Anyone aware of integration tool(s) to Lawson Accounting application?  Any
> advice,
> suggestions or integration issues would be appreciated.
>
>
>
>
>
>
> Regards…Gidd
>
>
>
> *Glidden L. Calden*
> *BUOYANT SOLUTIONS, INC.*
>   "Keeping business afloat
> ...in a Sea of Solutions"
>
>
>
>
>
> Office
>
> (
>
> *916.334.0599*
>
> FAX
>
> 4
>
> *916.265.0112*
>
> Web
>
> 8
>
> *http://www.buoyantsolutions.net*
>
> E-mail
>
> +
>
> *mailto:[EMAIL PROTECTED] <[EMAIL PROTECTED]>*
>
>
>
>
>
> This message and any attachments are intended only for the use of the
> addressee and may contain information that is privileged and confidential.
> If the reader of the message is not the intended recipient or an authorized
> representative of the intended recipient, you are hereby notified that any
> dissemination of this communication is strictly prohibited. If you have
> received this communication in error, please notify us immediately by e-mail
> and delete the message and any attachments from your system.
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___




-- 
John David Sundberg
235 East 6th Street, Suite 400B
St. Paul, MN 55101
(651) 556-0930-work
(651) 247-6766-cell
(651) 695-8577-fax
[EMAIL PROTECTED]

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Re: V7 ARDBC Vendor form LDAP query

[Benjamin Trimmer]

Mark,

I have the following in the Base DN:

DC=uspl,DC=enbridge,DC=com

Regards,
Ben




"Walters, Mark" <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 

05/01/2008 09:42 AM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: V7 ARDBC Vendor form LDAP query






What do you have as your Base DN for Discovery?  If this is too general 
you may find the plugin times out and will not be available.  Set this to 
something very specific – the full DN of a user for example.  Once you 
have created the vendor form you can change the base DN via the form 
properties vendor information tab.
 
Mark
 
From: Action Request System discussion list(ARSList) 
[mailto:[EMAIL PROTECTED] On Behalf Of Benjamin Trimmer
Sent: 01 May 2008 14:40
To: arslist@ARSLIST.ORG
Subject: Re: V7 ARDBC Vendor form LDAP query
 

Mark, 

When I cahnge the port to 3268, the ARSYS.ARDBC.LDAP "Available Vendor 
Name" is no longer in the list and I'm not able to select a vendor table. 
I'm  basically in the need for help in writing the specific LDAP query 
that will pull a list of all domain users from each of the domains in the 
forest. 

Regards, 
Ben 



"Walters, Mark" <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 
 
04/30/2008 09:15 AM 


Please respond to
arslist@ARSLIST.ORG



To
arslist@ARSLIST.ORG 
cc

Subject
Re: V7 ARDBC Vendor form LDAP query
 








** 
This should work but you will need to use the global catalog port (3268 
IIRC) rather than the default LDAP port (389).  Also, when specifying the 
BaseDN in the plugin config form, start with a specific user and modify it 
via the vendor form properties later.  If you just point to the root of 
the tree you’ll probably get a timeout when trying to create the vendor 
form as the plugin trawls the LDAP server collecting data. 
  
Mark 
  
From: Action Request System discussion list(ARSList) 
[mailto:[EMAIL PROTECTED] On Behalf Of Benjamin Trimmer
Sent: 30 April 2008 14:29
To: arslist@ARSLIST.ORG
Subject: V7 ARDBC Vendor form LDAP query 
 
** 
Listers, 

I am working on a Actice Directory integration where I need to pull user's 
(people) data from AD.  The environment that I am in is a forest with 4 
domains.  I wanteto make a connection the the forest level AD server, and 
get the information from the domains below.  I am having issues writing 
the correct LDAP query.  Is there anyone who can be of assistance on this? 


Regards, 
Ben Trimmer 
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Job: Remedy CMDB and CLM Developer - 2 positions - Austin, TX ** Josh Kitchen

[Kitchen, Joshua T]

Howdy List,
 
Let me know if you have any questions.  Also they are willing to look at
all pay rates.  
 
Duration:  6 month Contract
 
Location:  Austin, TX
 
Authorization Status:  EAD, GC, US Citizen

 

Below is the job description.  2 slots, 1 is SLM developer, the 2nd is
CMDB 2.x development experience.  

 

REMEDY SOFTWARE ENGINEER

 

Responsibilities:

You will be employed to architect, deploy, support, and in some cases,
train users on the BMC Remedy product set.  Candidate should have
successfully deployed of 7.x SLM and the Atrium CMDB 2.x.

Responsibilities will include but not limited to:

 

*  Develop and deploy SLMs (SLAs) for key business processes
using BMC Remedy SLM 7.x

*  Configuration and integration with Remedy Atrium CMDB 

*  Development and customization of BMC Remedy applications

*  Deliver design specifications after attending "Requirements
Analysis" sessions and customer workshops

*  Scope and develop custom applications

*  Provide system and customization documentation

*  System troubleshooting

*  Implement integrations to the BMC Remedy applications

*  Provide technical assistance on pre-sales calls and demos

*  Assist the Frontline Support when not working on active
projects

*  Provide project leadership and project management

*  Mentor junior engineers

 

Required Skills/Experience/Education:

*  A four-year undergraduate degree 

*  Demonstrated mastery of documentation software (e.g.,
Microsoft Word, Excel, PowerPoint, and Visio; Adobe Acrobat; a graphics
editing package such as Photoshop, etc.)

*  References indicating a proven track record of working well
with technical subject matter experts (SMEs) AND with non-technical
managers and project stakeholders 

*  Experience in business process and/or technical consulting

*  Experience with IT systems and technology platforms

*  Experience defining and leading IT improvement projects

 

Preferred Experience/Education

*  Project management experience (on documentation projects)

*  Experience with ITIL best practices 

*  Experience with Remedy software products (also good: software
in the same general class and category, as concepts will be familiar)

*  Experience with PRINCE2 project management methodology (also
good: PMI project management experience)

*  Experience with Incident, Problem, Change, Configuration and
Asset Management

*  Knowledge of ITIL and other IT Best Practices frameworks
(ideally, Foundations-certified) (also good: Six Sigma, CMMI, other
methodologies)

*  Experience with SDLC tools and methodologies

 

Joshua Kitchen
Information Technology Recruiter
Kforce Professional Staffing 
Two Prestige Place (Suite 350)
937.449.1749 Office  
937.461.6888 Fax 
937.416.3456 Cell
Great People = Great Results
   
Please don't keep me a secret... a referral is the best compliment I can
receive. 

 

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<>

Re: Remedy Integration Available ?

[Gidd]

John,
 
 
Would ya mind popping in on them to get an answer
 
LOL
 
Gidd

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of John Sundberg
Sent: Thursday, May 01, 2008 12:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Integration Available ?


** Gidd, 

I don't have an integration for Lawson - but their headquarters are about
400 yards away -- I could go ask the receptionist :)

-John


On Thu, May 1, 2008 at 10:19 AM, Gidd <[EMAIL PROTECTED]> wrote:


** 
Listers:
 
Anyone aware of integration tool(s) to Lawson Accounting application?  Any
advice,
suggestions or integration issues would be appreciated.
 

 

 

Regards.Gidd 

 

Glidden L. Calden 
BUOYANT SOLUTIONS, INC. 
  "Keeping business afloat 
...in a Sea of Solutions" 

 

 


Office

(

916.334.0599


FAX

4

916.265.0112 


Web

8

http://www.buoyantsolutions.net  


E-mail

+

mailto:[EMAIL PROTECTED]

 

 

This message and any attachments are intended only for the use of the
addressee and may contain information that is privileged and confidential.
If the reader of the message is not the intended recipient or an authorized
representative of the intended recipient, you are hereby notified that any
dissemination of this communication is strictly prohibited. If you have
received this communication in error, please notify us immediately by e-mail
and delete the message and any attachments from your system.

 
__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ 




-- 
John David Sundberg
235 East 6th Street, Suite 400B
St. Paul, MN 55101
(651) 556-0930-work
(651) 247-6766-cell
(651) 695-8577-fax
[EMAIL PROTECTED] 
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Re: Remedy Integration Available ?

[William Rentfrow]

Asking a random secretary if they want to "integrate" MIGHT just get ya
slapped :)
 
PS - Hi, I hope all is well over there.  I'm about 5 miles south of ya.



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of John Sundberg
Sent: Thursday, May 01, 2008 2:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Integration Available ?


** Gidd, 

I don't have an integration for Lawson - but their headquarters are
about 400 yards away -- I could go ask the receptionist :)

-John


On Thu, May 1, 2008 at 10:19 AM, Gidd <[EMAIL PROTECTED]> wrote:


** 
Listers:
 
Anyone aware of integration tool(s) to Lawson Accounting
application?  Any advice,
suggestions or integration issues would be appreciated.
 

 

 

Regards...Gidd 

 

Glidden L. Calden 
BUOYANT SOLUTIONS, INC. 
  "Keeping business afloat 
...in a Sea of Solutions" 

 

 

Office

(

916.334.0599

FAX

4

916.265.0112 

Web

8

http://www.buoyantsolutions.net  

E-mail

+

mailto:[EMAIL PROTECTED]

 

 

This message and any attachments are intended only for the use
of the addressee and may contain information that is privileged and
confidential. If the reader of the message is not the intended recipient
or an authorized representative of the intended recipient, you are
hereby notified that any dissemination of this communication is strictly
prohibited. If you have received this communication in error, please
notify us immediately by e-mail and delete the message and any
attachments from your system.

 
__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the
Answers Are" html___ 




-- 
John David Sundberg
235 East 6th Street, Suite 400B
St. Paul, MN 55101
(651) 556-0930-work
(651) 247-6766-cell
(651) 695-8577-fax
[EMAIL PROTECTED] 
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Problem running AR System reports on Mid-Tier 7.0.1 patch 005

[Somers, Chris]

Hello,

I've run into a problem trying to run AR System style reports on Remedy
Mid-Tier 7.0.1 patch 005.
All that is displayed when a report is run is:
Index: 1, Size: 1 


The reports continue to run fine through the client tool.

Has anyone come across this before?


Thanks,

Chris Somers
IT Middleware
Business Technology Services
City of Winnipeg

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Re: Remedy Integration Available ?

[John Sundberg]

Slapped could be good ;)
FYI - MN people -- care to get together for a Sushi lunch some time - just
for fun?

Email me if interested.


-John


On Thu, May 1, 2008 at 3:28 PM, William Rentfrow <[EMAIL PROTECTED]>
wrote:

> ** Asking a random secretary if they want to "integrate" MIGHT just get ya
> slapped :)
>
> PS - Hi, I hope all is well over there.  I'm about 5 miles south of ya.
>
>  --
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *John Sundberg
> *Sent:* Thursday, May 01, 2008 2:59 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Remedy Integration Available ?
>
> ** Gidd,
>
> I don't have an integration for Lawson - but their headquarters are about
> 400 yards away -- I could go ask the receptionist :)
>
> -John
>
>
> On Thu, May 1, 2008 at 10:19 AM, Gidd <[EMAIL PROTECTED]> wrote:
>
> > ** Listers:
> >
> > Anyone aware of integration tool(s) to Lawson Accounting application?
> > Any advice,
> > suggestions or integration issues would be appreciated.
> >
> >
> >
> >
> >
> >
> > Regards…Gidd
> >
> >
> >
> > *Glidden L. Calden*
> > *BUOYANT SOLUTIONS, INC.*
> >   "Keeping business afloat
> > ...in a Sea of Solutions"
> >
> >
> >
> >
> >
> > Office
> >
> > (
> >
> > *916.334.0599*
> >
> > FAX
> >
> > 4
> >
> > *916.265.0112*
> >
> > Web
> >
> > 8
> >
> > *http://www.buoyantsolutions.net*
> >
> > E-mail
> >
> > +
> >
> > *mailto:[EMAIL PROTECTED] <[EMAIL PROTECTED]>*
> >
> >
> >
> >
> >
> > This message and any attachments are intended only for the use of the
> > addressee and may contain information that is privileged and confidential.
> > If the reader of the message is not the intended recipient or an authorized
> > representative of the intended recipient, you are hereby notified that any
> > dissemination of this communication is strictly prohibited. If you have
> > received this communication in error, please notify us immediately by e-mail
> > and delete the message and any attachments from your system.
> >
> > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> > html___
>
>
>
>
> --
> John David Sundberg
> 235 East 6th Street, Suite 400B
> St. Paul, MN 55101
> (651) 556-0930-work
> (651) 247-6766-cell
> (651) 695-8577-fax
> [EMAIL PROTECTED]
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
>



-- 
John David Sundberg
235 East 6th Street, Suite 400B
St. Paul, MN 55101
(651) 556-0930-work
(651) 247-6766-cell
(651) 695-8577-fax
[EMAIL PROTECTED]

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Re: Remedy Integration Available ?

[William H. Will Du Chene]

I dunno... Getting cuffed along side of the melon just plain smarts -
unless, of course, you're Klingon and sharpen the fangs by hand because
you think that pain is fun. :-p

Now if you had mentioned something about chowing down an animal that went
'moo', optionally has grill marks and is preferably still bleeding a
bit...




> Slapped could be good ;)
> FYI - MN people -- care to get together for a Sushi lunch some time - just
> for fun?
>
> Email me if interested.
>
>
> -John
>
>
> On Thu, May 1, 2008 at 3:28 PM, William Rentfrow
> <[EMAIL PROTECTED]>
> wrote:
>
>> ** Asking a random secretary if they want to "integrate" MIGHT just get
>> ya
>> slapped :)
>>
>> PS - Hi, I hope all is well over there.  I'm about 5 miles south of ya.
>>
>>  --
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> [EMAIL PROTECTED] *On Behalf Of *John Sundberg
>> *Sent:* Thursday, May 01, 2008 2:59 PM
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* Re: Remedy Integration Available ?
>>
>> ** Gidd,
>>
>> I don't have an integration for Lawson - but their headquarters are
>> about
>> 400 yards away -- I could go ask the receptionist :)
>>
>> -John
>>
>>
>> On Thu, May 1, 2008 at 10:19 AM, Gidd <[EMAIL PROTECTED]> wrote:
>>
>> > ** Listers:
>> >
>> > Anyone aware of integration tool(s) to Lawson Accounting application?
>> > Any advice,
>> > suggestions or integration issues would be appreciated.
>> >
>> >
>> >
>> >
>> >
>> >
>> > Regards…Gidd
>> >
>> >
>> >
>> > *Glidden L. Calden*
>> > *BUOYANT SOLUTIONS, INC.*
>> >   "Keeping business afloat
>> > ...in a Sea of Solutions"
>> >
>> >
>> >
>> >
>> >
>> > Office
>> >
>> > (
>> >
>> > *916.334.0599*
>> >
>> > FAX
>> >
>> > 4
>> >
>> > *916.265.0112*
>> >
>> > Web
>> >
>> > 8
>> >
>> > *http://www.buoyantsolutions.net*
>> >
>> > E-mail
>> >
>> > +
>> >
>> > *mailto:[EMAIL PROTECTED] <[EMAIL PROTECTED]>*
>> >
>> >
>> >
>> >
>> >
>> > This message and any attachments are intended only for the use of the
>> > addressee and may contain information that is privileged and
>> confidential.
>> > If the reader of the message is not the intended recipient or an
>> authorized
>> > representative of the intended recipient, you are hereby notified that
>> any
>> > dissemination of this communication is strictly prohibited. If you
>> have
>> > received this communication in error, please notify us immediately by
>> e-mail
>> > and delete the message and any attachments from your system.
>> >
>> > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>> > html___
>>
>>
>>
>>
>> --
>> John David Sundberg
>> 235 East 6th Street, Suite 400B
>> St. Paul, MN 55101
>> (651) 556-0930-work
>> (651) 247-6766-cell
>> (651) 695-8577-fax
>> [EMAIL PROTECTED]
>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>> html___
>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>> html___
>>
>
>
>
> --
> John David Sundberg
> 235 East 6th Street, Suite 400B
> St. Paul, MN 55101
> (651) 556-0930-work
> (651) 247-6766-cell
> (651) 695-8577-fax
> [EMAIL PROTECTED]
>
> ___
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>
> --
> This message has been scanned for viruses and
> dangerous content by MailScanner, and is
> believed to be clean.
>
>


-- 
-
Will Du Chene
-
[EMAIL PROTECTED]
http://www.myspace.com/wduchene
-
"...you're an anti-Microsoft zealot..."
 - Norm Kaiser
-

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Re: Timezone info in date/time fields

[PARIJ, Arkadi (Arkadi)]

Hi Fred,

Thanks for your reply.

However, my question is more related to the display format of the
date/time field and whether it is possible to include not only date and
time information but timezone of the client as well.

 

Regards,

 

Arkadi 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent: Thursday, May 01, 2008 11:17 PM
To: arslist@ARSLIST.ORG
Subject: Re: Timezone info in date/time fields

 

No, because the date and time are displayed in the timezone of the
person viewing the data.

 

i.e.  A person viewing the diary data in New York would see (assuming a
5 hour offset from your GMT examle ;)

04/10/2008 9:36:20 AR_ESCALATOR

  A person in Chicago would see

04/10/2008 8:36:20 AR_ESCALATOR


Fred 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Parij, Arkadi (Arkadi)
Sent: Wednesday, April 30, 2008 6:27 PM
To: arslist@ARSLIST.ORG
Subject: Timezone info in date/time fields

Hi All,

Is there a way to configure WUT to set the date/time format to include
the timezone information?

 

For example, currently the timestamp and user name in a Diary field are
displayed as follows:

04/10/2008 14:36:20 AR_ESCALATOR

 

The preferred format would be:

04/10/2008 14:36:20 GMT AR_ESCALATOR

 

Thanks.

 

Arkadi 

 

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OC LA RUG - Save the Date - June 12, 2008

[Cindy Harrison]

Please note the date shoud be June 12.  My original message said June 6 in
the subject area.

Thank you!

Hello OC LA RUG Members:

This is just a short note to advise you that we are currently planning our
next meeting for June 12, 2008.  We are still finalizing the presentation
schedule, and wanted to poll all of you to find out what type of
presentations you would be interested in attending at the next meeting.

One option that has been discussed is that one of our active members has
recently rolled out Remedy Service Desk and Change Management v7.  Would
any other members be interested in learning how they were to bridge the
gap between the IT and the business?

If not that topic, do any of you have a topic that you would like to
present to the group?

Also, does anyone have a particular vendor that they would like to jsbr
present?

Please let me know before May 9, so that there is time to arrange the
meeting.

Best Regards,

Cindy Harrison
[EMAIL PROTECTED]

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Re: Timezone info in date/time fields

[Misi Mladoniczky]

Hi!

Diary-dates and any date/time-field is stored timezone agnostic. The
timezone on the cliend decides how it is displayed.

If you store the date/time in a character fields on the client (using an
Active Link), it will keep the local time. The time-field should work in
the same way.

If you store the hour-portion in an integer-field, you may be able to
calculate the time difference between the client and the server using
filters. I have not tried it myself thought.

Active-Link:
  Set-Fields:
ClientModifyDateTime = $TIMESTAMP$
  Set-Fields:
ClientModifyHour = HOUR($ClientModifyDateTime$)
Filter:
  Set-Fields:
ServerModifyHour = HOUR($ClientModifyDateTime$)
  Set-Fields:
ClientTimezoneOffset = $ServerModifyHour$ - $ClientModifyHour$
Filter: ('ClientTimezoneOffset' <= -12)
  Set-Fields:
ClientTimezoneOffset = $ClientTimezoneOffset$ + 24

Best Regards - Misi, RRR AB, http://rrr.se/sv/

> Hi Fred,
>
> Thanks for your reply.
>
> However, my question is more related to the display format of the
> date/time field and whether it is possible to include not only date and
> time information but timezone of the client as well.
>
>
>
> Regards,
>
>
>
> Arkadi
>
> 
>
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
> Sent: Thursday, May 01, 2008 11:17 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Timezone info in date/time fields
>
>
>
> No, because the date and time are displayed in the timezone of the
> person viewing the data.
>
>
>
> i.e.  A person viewing the diary data in New York would see (assuming a
> 5 hour offset from your GMT examle ;)
>
> 04/10/2008 9:36:20 AR_ESCALATOR
>
>   A person in Chicago would see
>
> 04/10/2008 8:36:20 AR_ESCALATOR
>
>
> Fred
>
>
>
> 
>
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Parij, Arkadi (Arkadi)
> Sent: Wednesday, April 30, 2008 6:27 PM
> To: arslist@ARSLIST.ORG
> Subject: Timezone info in date/time fields
>
> Hi All,
>
> Is there a way to configure WUT to set the date/time format to include
> the timezone information?
>
>
>
> For example, currently the timestamp and user name in a Diary field are
> displayed as follows:
>
> 04/10/2008 14:36:20 AR_ESCALATOR
>
>
>
> The preferred format would be:
>
> 04/10/2008 14:36:20 GMT AR_ESCALATOR
>
>
>
> Thanks.
>
>
>
> Arkadi
>
>
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
>
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> --
> This message was scanned by ESVA and is believed to be clean.
>
>

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