Re: Manager Console View ITSM 7

[Vyom Labs - ITSM Support]

**
Hi Bill,
 
In ITSM 6.3, there is no concept of Multitenancy.So, we can see all the tickets.
But In ITSM 7, there is feature called Multitenancy.That restrict to open another group ticket.
 
you can set multitenancy to single tenancy, but for that you have to have consult your Appl. Administrator.
 
Hope this helps... 
Regards, Sandeep & Mahendra. 
Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL 
Web : www.vyomlabs.com
 
 Original Message Subject: Manager Console View ITSM 7From: William Chen <[EMAIL PROTECTED]>Date: Fri, May 09, 2008 10:33 amTo: arslist@ARSLIST.ORGHello everyone,In the Incident Management Console for ITSM 7.0, is there a way to viewevery group's open tickets in the Manager Console view? Currently it lookslike you can only view tickets for groups you are a member of using optionsunder Select My Groups or All My Groups.In the Management Console for ITSM 6.3 you can select "All Open Requests"and "Any" which allows you to see every group's open tickets. Any ideas?Thank you in advance.Regards,Bill__Bill Chen | *(email): William.Chen@apc.com | Schneider Electric, APC-MGECritical Power & Cooling Services Division | BMC Remedy Operations132 Fairgrounds Road | West Kingston, RI (USA) 02892 | ((office):401-789-5735 Ext. 2376 |È(mobile): 401-486-2328Other must-visit sites include...http://www.datacenteruniversity.comhttp://www.bladeready.comhttp://www.gutor.comhttp://www.netbotz.comhttp://www.availability.com___UNSUBSCRIBE or access ARSlist Archives at www.arslist.orgPlatinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
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Out of Office

[Linda Brown]

Greetings:

I will be out of the office on Monday, May 12, and will return on Tuesday, May 
13.  Please forward all job inquiries to Priya Tejwani, [EMAIL PROTECTED], 
240-292-0233.  I will address all other matters when I return.

Enjoy your day,
Linda

Linda M. Brown
Technical Recruiter

Cyquent, Inc.
5410 Edson Lane, Suite 320B
Rockville, MD 20852
Office:  240-292-0230, Ext. 304
Direct:  240-292-0234
Fax:  866-509-0331
E-mail:  [EMAIL PROTECTED]

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OT:Friday Humour Part Deaux

[Gidd]

My bad .
 


 
A business man got on an elevator in a building. 
When he entered the elevator, there was a blonde already inside and she
greeted him by saying, "T-G-I-F" (letters only).

He smiled at her and replied, "S-H-I-T" (letters only)."

She looked at him, puzzled, and said, "T-G-I-F" again.

He acknowledged her remark again by answering, "S-H-I-T."

The blond was trying to be friendly, so she smiled her biggest smile and
said as sweetly as possibly "T-G-I-F" another time.

The man smiled back to her and once again replied with a quizzical
expression, "S-H-I-T."

The blond finally decided to explain things, and this time she said,
"T-G-I-F, Thank Goodness It's Friday, get it?"

The man answered, "Sorry, Honey, It's Thursday."
 
 
 
 

Useful Work Phrases


1. Thank you. We're all refreshed and challenged by your unique point of
view.
2. The fact that no one understands you doesn't mean you're an artist.
3. I don't know what your problem is, but I'll bet it's hard to pronounce.
4. Any connection between your reality and mine is purely coincidental.
5. I have plenty of talent and vision. I just don't care.
6. I like you. You remind me of when I was young and stupid.
7. What am I? Flypaper for freaks!?
8. I'm not being rude. You're just insignificant.
9. I'm already visualizing the duct tape over your mouth.
10. Ahhh, I see the f**k-up fairy has visited us again.
11. I will always cherish the initial misconceptions I had about you.
12. It's a thankless job, but I've got a lot of Karma to burn off.
13. Yes, I am an agent of Satan, but my duties are largely ceremonial.
14. No, my powers can only be used for good.
15. How about never? Is never good for you?
16. I'm really easy to get along with once you people learn to worship me.
17. You sound reasonable...Time to up my medication.
18. I'll try being nicer if you'll try being smarter.
19. I'm out of my mind, but feel free to leave a message.
20. I don't work here. I'm a consultant.
21. Who me? I just wander from room to room.
22. My toys! My toys! I can't do this job without my toys!
23. It might look like I'm doing nothing, but at the cellular level I'm
really quite busy.
24. At least I have a positive attitude about my destructive habits.
25. You are validating my inherent mistrust of strangers.
26. I see you've set aside this special time to humiliate yourself in
public.
27. Someday, we'll look back on this, laugh nervously and change the
subject.   

 

 

Regards.Gidd 

 

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viewcount.php?type=joke&id=1145&s=
Description: Binary data


viewcount.php?type=joke&id=1142&s=
Description: Binary data

Re: BMC Patch Site Down?

[Easter, David]

The server is definitely up, as I can get to it.  I can't comment on
routing issues, though, since I'm within BMC.
 
For example, I can see Patch 007 for AR System 7.0.01 at:
 
ftp://epddownload.bmc.com/smbu_patches//ars/7.0.1/patch007/
 
 
-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.
 


From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Jon Chau
Sent: Friday, May 09, 2008 2:14 PM
To: arslist@ARSLIST.ORG
Subject: BMC Patch Site Down?


** Getting page cannot be displayed errors when attempting to download a
patch that links to epddownload.bmc.com.  Anyone else having issues?

Thanks,
Jon
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Re: Next ID Blocks in Server Groups

[Rick Cook]

Joe/Mark, did your testing show any performance increase as a result of this
change?  My tests seem to indicate the opposite, though not to any
substantial degree.

Rick

On Fri, May 9, 2008 at 11:25 AM, Rick Cook <[EMAIL PROTECTED]> wrote:

> Thanks, Mark.  The count is set per server, then there's a check box on
> each form to enable it to use that server number.
>
> We'll have to evaluate whether having Entry IDs/Create Dates out of sync is
> worth the performance increase.  I suspect that it will be, but we may still
> have to check our apps and users to ensure no one gets hosed in the
> trade-off.
>
> Rick
>
>
> On Fri, May 9, 2008 at 11:07 AM, Walters, Mark <[EMAIL PROTECTED]>
> wrote:
>
>> When this setting is enabled the server will increment the nextid count in
>> the arschema table for the form by the configured number.  Once the server
>> has allocated all the ids the next block is fetched.  If the server is
>> terminated for any reason, intentionally or otherwise, any unused ids will
>> be discarded and there will be a gap in the request id sequence in the form.
>>  If you're using a server group and each server is using the feature there
>> is increased potential for these gaps to occur.  Each server is independant
>> in the use of this feature - you could have servers using different values
>> for the nextid block or a mix of servers with the setting enabled and
>> disabled. The next id count can also be set per form if I recall correctly
>> (don't have the docs handy).
>>
>> The occurrence of gaps in the request id sequence has always been a
>> possibility - consider the case of a heavily used form with mutliple users
>> running submits.  If the workflow that creates a new record has conditions
>> that may cause the submit to be cancelled the transaction would be backed
>> out and, if subsequent submits had already started, this would result in a
>> gap.
>>
>> Mark
>>
>> 
>>
>> From: Action Request System discussion list(ARSList) on behalf of Rick
>> Cook
>> Sent: Fri 09/05/2008 17:32
>> To: arslist@ARSLIST.ORG
>> Subject: Next ID Blocks in Server Groups
>>
>>
>> ** We are upgrading to AR System 7.1 (no ITSM - all custom apps), and are
>> looking at the potential performance gains of using the pre-allocated nextId
>> blocks.
>>
>> I attended the BUW session where they talked about the optimal setting
>> being about 100 for heavily used forms, but I got to thinking "What would
>> happen in a fail-over situation?  How do the servers play together with
>> those pre-allocated blocks?"  My thought was that at worst, the allocated
>> but as yet unused portion of the block would be discarded, and a new one
>> would be spawned on the new primary server, leaving ID gaps of between 1 and
>> 99.  That, we could live with.
>>
>> While digging through the 7.1 docs, I read this little gem in the O&T,
>> which seems to sort of obliquely reinforce my opinion:
>>
>> The use of this configuration setting could result in unpredictably large
>> NextID sequence gaps. The likelihood of this occurring increases with the
>> use of multiple servers that share a database. The AR System server will not
>> malfunction due to this gap and should not be considered a defect.
>>
>> Has someone been through this exercise who could offer some insight into
>> whether there might be other issues to be aware of?  Is this a setting that
>> could be different for different servers in a group (not that I know why one
>> WOULD, but...)?
>>
>> Also, I found it a bit disturbing that the documentation said to adjust
>> this value in the ar.conf file when there is a setting in the Administration
>> form for it (which the doc does not mention).  They probably just didn't
>> update that from 7.0.1, but it does tend to make one wonder about the
>> completeness of the rest of the information.
>>
>> Rick
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>>
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>
>

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Re: Question: ITSM 7 - Group

[T. Dee]

Thanks Roger, but I do have the Group Type set to Change.



On Fri, May 9, 2008 at 4:16 PM, Roger Justice <[EMAIL PROTECTED]> wrote:
> ** On the Group form the Group Type field needs to be set to Change
>
>
> -Original Message-
> From: T. Dee <[EMAIL PROTECTED]>
> To: arslist@ARSLIST.ORG
> Sent: Fri, 9 May 2008 3:01 pm
> Subject: Question: ITSM 7 - Group
>
> I have created my own Form and created a group in "Group".  I gave the
> Group a name and a unique ID as well as making it "Change".
> However, when I go into the admin form and select the field I want to
> set the permissions on the group is not showing up in the list of
> groups.
> What am I missing?
> Thanks!
> Happy Friday!
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Re: Manager Console View ITSM 7

[Brian Gillock]

Bill,
I realize it's not the best, easiest or cleanest way, but you could
always use the Advanced Search link.

I know, not all that helpful.  :P

Brian

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Chen
Sent: Friday, May 09, 2008 10:33 AM
To: arslist@ARSLIST.ORG
Subject: Manager Console View ITSM 7

Hello everyone,

In the Incident Management Console for ITSM 7.0, is there a way to view
every group's open tickets in the Manager Console view? Currently it looks
like you can only view tickets for groups you are a member of using options
under Select My Groups or All My Groups.

In the Management Console for ITSM 6.3 you can select "All Open Requests"
and "Any" which allows you to see every group's open tickets. Any ideas?


Thank you in advance.


Regards,


Bill





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Bill Chen | *(email): [EMAIL PROTECTED] | Schneider Electric, APC-MGE
Critical Power & Cooling Services Division | BMC Remedy Operations
132 Fairgrounds Road | West Kingston, RI (USA) 02892 | ((office):
401-789-5735 Ext. 2376 |È(mobile): 401-486-2328


Other must-visit sites include...

http://www.datacenteruniversity.com
http://www.bladeready.com
http://www.gutor.com
http://www.netbotz.com
http://www.availability.com

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BMC Patch Site Down?

[Jon Chau]

Getting page cannot be displayed errors when attempting to download a patch
that links to epddownload.bmc.com.  Anyone else having issues?

Thanks,
Jon

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Re: (Pattern - $MENU$) Problem

[Drew Shuller]

Nyall, that was it, thank you. Our dba did just do a patch. You gotta 
love the simple-easy fixes.


Gary and Rick, thanks for the responses. Rick, I did start to look 
through the SQL file but I didn't really know where to begin.


Drew


On Fri, 9 
May 2008, Nyall McCavitt wrote:



Hi,

I recently got this error message when our Oracle 10g database was upgraded 
to the latest patch level.


I found that if you remove the $MENU$ key word from the field attributes, 
save the form and then add the $MENU$ key word back again then the error 
message will not appear again.


Hope that this helps.

Nyall

Drew Shuller wrote:
I'm saving a record in a form but I get this error message: ARERR [306] 
Value does not fall within the limits specified for the field :  (Pattern - 
$MENU$) : 301107120


That field id represents a character field with a search menu attached. I 
ran that down and the contents of the field match the contents of the field 
that the search menu is pulling from. Nothing seems out of place.


Not that this would make a difference, but what I'm doing is creating a 
Copy Dataset job in the CMDB Reconciliation manager. The error message 
appears when the Save button is pressed. The field that the error message 
is complaining about (there's actually two of them) is the Source Dataset 
and the Destination Dataset. Again, I'm not sure that this is relevant, but 
it might be.


Since we have mutiple servers and this operation works on the other 
servers, I exported and then imported the form that ITSM uses to create the 
Copy Dataset job. This didn't help.


I imagine that I could safely remove the $MENU$ field constraint as a 
workaround, but now I worried that something may be wrong with the server.


Has anyone ever seen this kind of behavior? Thanks in advance for the help.

Drew
Tulsa

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Re: (Pattern - $MENU$) Problem

[Gary Opela (Corporate)]

That's always a good place to check. I've had that issue too.

Thanks,

 

Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com

http://www.lcibest.com

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin
Sent: Friday, May 09, 2008 3:21 PM
To: arslist@ARSLIST.ORG
Subject: Re: (Pattern - $MENU$) Problem

I am not sure exactly what is happening, but we once had a situation
where we picked an item from the menu, then would get the, "[306] . . .
$MENU$)" method.  It turned out there was a trailing space in the form
entry from which the menu was pulling data.


Dwayne Martin
James Madison University

 Original message 
>Date: Fri, 9 May 2008 22:07:10 +0200
>From: Nyall McCavitt <[EMAIL PROTECTED]>  
>Subject: Re: (Pattern - $MENU$) Problem  
>To: arslist@ARSLIST.ORG
>
>Hi,
>
>I recently got this error message when our Oracle 10g database was 
>upgraded to the latest patch level.
>
>I found that if you remove the $MENU$ key word from the field 
>attributes, save the form and then add the $MENU$ key word back again 
>then the error message will not appear again.
>
>Hope that this helps.
>
>Nyall
>
>Drew Shuller wrote:
>> I'm saving a record in a form but I get this error message: ARERR 
>> [306] Value does not fall within the limits specified for the field :

>> (Pattern - $MENU$) : 301107120
>>
>> That field id represents a character field with a search menu 
>> attached. I ran that down and the contents of the field match the 
>> contents of the field that the search menu is pulling from. Nothing 
>> seems out of place.
>>
>> Not that this would make a difference, but what I'm doing is creating

>> a Copy Dataset job in the CMDB Reconciliation manager. The error 
>> message appears when the Save button is pressed. The field that the 
>> error message is complaining about (there's actually two of them) is 
>> the Source Dataset and the Destination Dataset. Again, I'm not sure 
>> that this is relevant, but it might be.
>>
>> Since we have mutiple servers and this operation works on the other 
>> servers, I exported and then imported the form that ITSM uses to 
>> create the Copy Dataset job. This didn't help.
>>
>> I imagine that I could safely remove the $MENU$ field constraint as a

>> workaround, but now I worried that something may be wrong with the 
>> server.
>>
>> Has anyone ever seen this kind of behavior? Thanks in advance for the

>> help.
>>
>> Drew
>> Tulsa
>>
>>

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>>
>>
>
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Re: Retrieving Incident Number

[Roger Justice]

You will need a field on the Incident Create that references the InstanceID or 
Request ID of your staging form and then a filter where Incident Number is not 
NULL and the Reference Number is Not NULL to push the value back to your 
staging form.


-Original Message-
From: Gayford, Matthew C. <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Fri, 9 May 2008 3:06 pm
Subject: Retrieving Incident Number


** 

Happy Friday List,

 

I’ve set up some custom workflow to push values from a staging form to the 
HPD:IncidentInterface_Create form to generate an incident. Once the incident 
gets created, I’d like the staging form to get the incident number that was 
generated. Is there an easy way to do this, perhaps with the instance id?

 

Thanks,

 

Matt

 

ARS 7.0.1 patch 003, MS SQL 2005, ITSM 7

Matthew C. Gayford
Technology Research & Development
Information Technology Systems Division
University of North Carolina Wilmington 
(910) 962-7177

 

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Re: (Pattern - $MENU$) Problem

[Dwayne Martin]

I am not sure exactly what is happening, but we once had a situation where we 
picked an item from the menu, then would get the, "[306] . . . $MENU$)" method. 
 It turned out there was a trailing space in the form entry from which the menu 
was pulling data.

Dwayne Martin
James Madison University

 Original message 
>Date: Fri, 9 May 2008 22:07:10 +0200
>From: Nyall McCavitt <[EMAIL PROTECTED]>  
>Subject: Re: (Pattern - $MENU$) Problem  
>To: arslist@ARSLIST.ORG
>
>Hi,
>
>I recently got this error message when our Oracle 10g database was 
>upgraded to the latest patch level.
>
>I found that if you remove the $MENU$ key word from the field 
>attributes, save the form and then add the $MENU$ key word back again 
>then the error message will not appear again.
>
>Hope that this helps.
>
>Nyall
>
>Drew Shuller wrote:
>> I'm saving a record in a form but I get this error message: ARERR 
>> [306] Value does not fall within the limits specified for the field :  
>> (Pattern - $MENU$) : 301107120
>>
>> That field id represents a character field with a search menu 
>> attached. I ran that down and the contents of the field match the 
>> contents of the field that the search menu is pulling from. Nothing 
>> seems out of place.
>>
>> Not that this would make a difference, but what I'm doing is creating 
>> a Copy Dataset job in the CMDB Reconciliation manager. The error 
>> message appears when the Save button is pressed. The field that the 
>> error message is complaining about (there's actually two of them) is 
>> the Source Dataset and the Destination Dataset. Again, I'm not sure 
>> that this is relevant, but it might be.
>>
>> Since we have mutiple servers and this operation works on the other 
>> servers, I exported and then imported the form that ITSM uses to 
>> create the Copy Dataset job. This didn't help.
>>
>> I imagine that I could safely remove the $MENU$ field constraint as a 
>> workaround, but now I worried that something may be wrong with the 
>> server.
>>
>> Has anyone ever seen this kind of behavior? Thanks in advance for the 
>> help.
>>
>> Drew
>> Tulsa
>>
>> ___
>>  
>>
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>>
>>
>>
>
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Re: Question: ITSM 7 - Group

[Roger Justice]

On the Group form the Group Type field needs to be set to Change


-Original Message-
From: T. Dee <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Fri, 9 May 2008 3:01 pm
Subject: Question: ITSM 7 - Group



I have created my own Form and created a group in "Group".  I gave the
Group a name and a unique ID as well as making it "Change".

However, when I go into the admin form and select the field I want to
set the permissions on the group is not showing up in the list of
groups.

What am I missing?

Thanks!

Happy Friday!

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Re: (Pattern - $MENU$) Problem

[Nyall McCavitt]

Hi,

I recently got this error message when our Oracle 10g database was 
upgraded to the latest patch level.


I found that if you remove the $MENU$ key word from the field 
attributes, save the form and then add the $MENU$ key word back again 
then the error message will not appear again.


Hope that this helps.

Nyall

Drew Shuller wrote:
I'm saving a record in a form but I get this error message: ARERR 
[306] Value does not fall within the limits specified for the field :  
(Pattern - $MENU$) : 301107120


That field id represents a character field with a search menu 
attached. I ran that down and the contents of the field match the 
contents of the field that the search menu is pulling from. Nothing 
seems out of place.


Not that this would make a difference, but what I'm doing is creating 
a Copy Dataset job in the CMDB Reconciliation manager. The error 
message appears when the Save button is pressed. The field that the 
error message is complaining about (there's actually two of them) is 
the Source Dataset and the Destination Dataset. Again, I'm not sure 
that this is relevant, but it might be.


Since we have mutiple servers and this operation works on the other 
servers, I exported and then imported the form that ITSM uses to 
create the Copy Dataset job. This didn't help.


I imagine that I could safely remove the $MENU$ field constraint as a 
workaround, but now I worried that something may be wrong with the 
server.


Has anyone ever seen this kind of behavior? Thanks in advance for the 
help.


Drew
Tulsa

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Retrieving Incident Number

[Gayford, Matthew C.]

Happy Friday List,

 

I've set up some custom workflow to push values from a staging form to
the HPD:IncidentInterface_Create form to generate an incident. Once the
incident gets created, I'd like the staging form to get the incident
number that was generated. Is there an easy way to do this, perhaps with
the instance id?

 

Thanks,

 

Matt

 

ARS 7.0.1 patch 003, MS SQL 2005, ITSM 7

Matthew C. Gayford
Technology Research & Development
Information Technology Systems Division
University of North Carolina Wilmington 
(910) 962-7177

 


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Re: (Pattern - $MENU$) Problem

[Gary Opela (Corporate)]

I've run into this before with search menus and $MENU$. I just always
write filters to check the value against the underlying table instead of
relying on $MENU$. 

Thanks,

 

Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com

http://www.lcibest.com

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Drew Shuller
Sent: Friday, May 09, 2008 2:49 PM
To: arslist@ARSLIST.ORG
Subject: (Pattern - $MENU$) Problem

I'm saving a record in a form but I get this error message: ARERR [306] 
Value does not fall within the limits specified for the field :
(Pattern 
- $MENU$) : 301107120

That field id represents a character field with a search menu attached.
I 
ran that down and the contents of the field match the contents of the 
field that the search menu is pulling from. Nothing seems out of place.

Not that this would make a difference, but what I'm doing is creating a 
Copy Dataset job in the CMDB Reconciliation manager. The error message 
appears when the Save button is pressed. The field that the error
message 
is complaining about (there's actually two of them) is the Source
Dataset 
and the Destination Dataset. Again, I'm not sure that this is relevant, 
but it might be.

Since we have mutiple servers and this operation works on the other 
servers, I exported and then imported the form that ITSM uses to create 
the Copy Dataset job. This didn't help.

I imagine that I could safely remove the $MENU$ field constraint as a 
workaround, but now I worried that something may be wrong with the
server.

Has anyone ever seen this kind of behavior? Thanks in advance for the 
help.

Drew
Tulsa


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Question: ITSM 7 - Group

[T. Dee]

I have created my own Form and created a group in "Group".  I gave the
Group a name and a unique ID as well as making it "Change".

However, when I go into the admin form and select the field I want to
set the permissions on the group is not showing up in the list of
groups.

What am I missing?

Thanks!

Happy Friday!

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Re: (Pattern - $MENU$) Problem

[Rick Cook]

Just a guess: could the error be actually reporting on a problem with a
related (i.e. downstream) form, like a join or something?  What do your SQL
logs say?

Rick

On Fri, May 9, 2008 at 12:48 PM, Drew Shuller <[EMAIL PROTECTED]> wrote:

> I'm saving a record in a form but I get this error message: ARERR [306]
> Value does not fall within the limits specified for the field :  (Pattern -
> $MENU$) : 301107120
>
> That field id represents a character field with a search menu attached. I
> ran that down and the contents of the field match the contents of the field
> that the search menu is pulling from. Nothing seems out of place.
>
> Not that this would make a difference, but what I'm doing is creating a
> Copy Dataset job in the CMDB Reconciliation manager. The error message
> appears when the Save button is pressed. The field that the error message is
> complaining about (there's actually two of them) is the Source Dataset and
> the Destination Dataset. Again, I'm not sure that this is relevant, but it
> might be.
>
> Since we have mutiple servers and this operation works on the other
> servers, I exported and then imported the form that ITSM uses to create the
> Copy Dataset job. This didn't help.
>
> I imagine that I could safely remove the $MENU$ field constraint as a
> workaround, but now I worried that something may be wrong with the server.
>
> Has anyone ever seen this kind of behavior? Thanks in advance for the help.
>
> Drew
> Tulsa
>
>
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(Pattern - $MENU$) Problem

[Drew Shuller]

I'm saving a record in a form but I get this error message: ARERR [306] 
Value does not fall within the limits specified for the field :  (Pattern 
- $MENU$) : 301107120


That field id represents a character field with a search menu attached. I 
ran that down and the contents of the field match the contents of the 
field that the search menu is pulling from. Nothing seems out of place.


Not that this would make a difference, but what I'm doing is creating a 
Copy Dataset job in the CMDB Reconciliation manager. The error message 
appears when the Save button is pressed. The field that the error message 
is complaining about (there's actually two of them) is the Source Dataset 
and the Destination Dataset. Again, I'm not sure that this is relevant, 
but it might be.


Since we have mutiple servers and this operation works on the other 
servers, I exported and then imported the form that ITSM uses to create 
the Copy Dataset job. This didn't help.


I imagine that I could safely remove the $MENU$ field constraint as a 
workaround, but now I worried that something may be wrong with the server.


Has anyone ever seen this kind of behavior? Thanks in advance for the 
help.


Drew
Tulsa

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Re: Next ID Blocks in Server Groups

[Rick Cook]

Thanks, Mark.  The count is set per server, then there's a check box on each
form to enable it to use that server number.

We'll have to evaluate whether having Entry IDs/Create Dates out of sync is
worth the performance increase.  I suspect that it will be, but we may still
have to check our apps and users to ensure no one gets hosed in the
trade-off.

Rick

On Fri, May 9, 2008 at 11:07 AM, Walters, Mark <[EMAIL PROTECTED]> wrote:

> When this setting is enabled the server will increment the nextid count in
> the arschema table for the form by the configured number.  Once the server
> has allocated all the ids the next block is fetched.  If the server is
> terminated for any reason, intentionally or otherwise, any unused ids will
> be discarded and there will be a gap in the request id sequence in the form.
>  If you're using a server group and each server is using the feature there
> is increased potential for these gaps to occur.  Each server is independant
> in the use of this feature - you could have servers using different values
> for the nextid block or a mix of servers with the setting enabled and
> disabled. The next id count can also be set per form if I recall correctly
> (don't have the docs handy).
>
> The occurrence of gaps in the request id sequence has always been a
> possibility - consider the case of a heavily used form with mutliple users
> running submits.  If the workflow that creates a new record has conditions
> that may cause the submit to be cancelled the transaction would be backed
> out and, if subsequent submits had already started, this would result in a
> gap.
>
> Mark
>
> 
>
> From: Action Request System discussion list(ARSList) on behalf of Rick Cook
> Sent: Fri 09/05/2008 17:32
> To: arslist@ARSLIST.ORG
> Subject: Next ID Blocks in Server Groups
>
>
> ** We are upgrading to AR System 7.1 (no ITSM - all custom apps), and are
> looking at the potential performance gains of using the pre-allocated nextId
> blocks.
>
> I attended the BUW session where they talked about the optimal setting
> being about 100 for heavily used forms, but I got to thinking "What would
> happen in a fail-over situation?  How do the servers play together with
> those pre-allocated blocks?"  My thought was that at worst, the allocated
> but as yet unused portion of the block would be discarded, and a new one
> would be spawned on the new primary server, leaving ID gaps of between 1 and
> 99.  That, we could live with.
>
> While digging through the 7.1 docs, I read this little gem in the O&T,
> which seems to sort of obliquely reinforce my opinion:
>
> The use of this configuration setting could result in unpredictably large
> NextID sequence gaps. The likelihood of this occurring increases with the
> use of multiple servers that share a database. The AR System server will not
> malfunction due to this gap and should not be considered a defect.
>
> Has someone been through this exercise who could offer some insight into
> whether there might be other issues to be aware of?  Is this a setting that
> could be different for different servers in a group (not that I know why one
> WOULD, but...)?
>
> Also, I found it a bit disturbing that the documentation said to adjust
> this value in the ar.conf file when there is a setting in the Administration
> form for it (which the doc does not mention).  They probably just didn't
> update that from 7.0.1, but it does tend to make one wonder about the
> completeness of the rest of the information.
>
> Rick
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Re: Next ID Blocks in Server Groups

[Walters, Mark]

When this setting is enabled the server will increment the nextid count in the 
arschema table for the form by the configured number.  Once the server has 
allocated all the ids the next block is fetched.  If the server is terminated 
for any reason, intentionally or otherwise, any unused ids will be discarded 
and there will be a gap in the request id sequence in the form.  If you're 
using a server group and each server is using the feature there is increased 
potential for these gaps to occur.  Each server is independant in the use of 
this feature - you could have servers using different values for the nextid 
block or a mix of servers with the setting enabled and disabled. The next id 
count can also be set per form if I recall correctly (don't have the docs 
handy).
 
The occurrence of gaps in the request id sequence has always been a possibility 
- consider the case of a heavily used form with mutliple users running submits. 
 If the workflow that creates a new record has conditions that may cause the 
submit to be cancelled the transaction would be backed out and, if subsequent 
submits had already started, this would result in a gap.
 
Mark



From: Action Request System discussion list(ARSList) on behalf of Rick Cook
Sent: Fri 09/05/2008 17:32
To: arslist@ARSLIST.ORG
Subject: Next ID Blocks in Server Groups


** We are upgrading to AR System 7.1 (no ITSM - all custom apps), and are 
looking at the potential performance gains of using the pre-allocated nextId 
blocks.

I attended the BUW session where they talked about the optimal setting being 
about 100 for heavily used forms, but I got to thinking "What would happen in a 
fail-over situation?  How do the servers play together with those pre-allocated 
blocks?"  My thought was that at worst, the allocated but as yet unused portion 
of the block would be discarded, and a new one would be spawned on the new 
primary server, leaving ID gaps of between 1 and 99.  That, we could live with.

While digging through the 7.1 docs, I read this little gem in the O&T, which 
seems to sort of obliquely reinforce my opinion:

The use of this configuration setting could result in unpredictably large 
NextID sequence gaps. The likelihood of this occurring increases with the use 
of multiple servers that share a database. The AR System server will not 
malfunction due to this gap and should not be considered a defect.

Has someone been through this exercise who could offer some insight into 
whether there might be other issues to be aware of?  Is this a setting that 
could be different for different servers in a group (not that I know why one 
WOULD, but...)?

Also, I found it a bit disturbing that the documentation said to adjust this 
value in the ar.conf file when there is a setting in the Administration form 
for it (which the doc does not mention).  They probably just didn't update that 
from 7.0.1, but it does tend to make one wonder about the completeness of the 
rest of the information.

Rick
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Re: Friday Humor ?

[Gary Opela (Corporate)]

Yeah, I think so :-)

 

Thanks,

 

Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com

http://www.lcibest.com

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMI® Level 3 Rated Company



From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of J.T. Shyman
Sent: Friday, May 09, 2008 10:16 AM
To: arslist@ARSLIST.ORG
Subject: Re: Friday Humor ?

 

Whoa! OT:Friday Humor déjà vu.

 

Didn't we see this on 4/25?

 

:-)

 

--- J.T. Shyman

 



From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Gidd
Sent: Friday, May 09, 2008 11:12 AM
To: arslist@ARSLIST.ORG
Subject: OT:Friday Humor ?

 

SAD NEWS... 

Please join me in remembering a great icon of the entertainment community. The 
Pillsbury Doughboy died yesterday of a yeast infection and trauma complications 
from repeated pokes in the belly. He was 71.. 


Doughboy was buried in a lightly greased coffin. Dozens of celebrities turned 
out to pay their respects, including Mrs. Butterworth, Hungry Jack, 
theCalifornia Raisins, Betty Crocker, the Hostess Twinkies, and Captain Crunch. 
The grave site was piled high with flours. 

Aunt Jemima delivered the eulogy and lovingly described Doughboy as a man who 
never knew how much he was kneaded. Doughboy rose quickly in show business, but 
his later life was filled with turnovers. He was not considered a very smart 
cookie, wasting much of his dough on half-baked schemes. Despite being a little 
flaky at times he still was a crusty old man and was considered a positive roll 
model for millions. 


Doughboy is survived by his wife Play Dough, two children, John Dough and Jane 
Dough, plus they had one in the oven. He is also survived by his elderly 
father, Pop Tart. 


The funeral was held at 3:50 for about 20 minutes.
 

If this made you smile for even a brief second, please rise to the occasion and 
take time to pass it on and share that smile with someone else who may be 
having a crumby day and kneads it.

 

 

 

 

 

 

Regards...Gidd 

 

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Manager Console View ITSM 7

[William Chen]

Hello everyone,

In the Incident Management Console for ITSM 7.0, is there a way to view
every group's open tickets in the Manager Console view? Currently it looks
like you can only view tickets for groups you are a member of using options
under Select My Groups or All My Groups.

In the Management Console for ITSM 6.3 you can select "All Open Requests"
and "Any" which allows you to see every group's open tickets. Any ideas?


Thank you in advance.


Regards,


Bill





__
Bill Chen | *(email): [EMAIL PROTECTED] | Schneider Electric, APC-MGE
Critical Power & Cooling Services Division | BMC Remedy Operations
132 Fairgrounds Road | West Kingston, RI (USA) 02892 | ((office):
401-789-5735 Ext. 2376 |È(mobile): 401-486-2328


Other must-visit sites include...

http://www.datacenteruniversity.com
http://www.bladeready.com
http://www.gutor.com
http://www.netbotz.com
http://www.availability.com
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Re: Failed to process request error when viewing crystal reports via midtier (using BO XI R3)

[tina flores]

I have chosen to use MySQL 5 as the default DB during the BO XI R3
installation. When I go checked my Services (Start > Administrative Tools >
Services), I see that the BOE120MySQL is Started.

However, I don't see the BOE120MySQL service when I logged in to the MySQL
Administrator, I see the following dialog box: "Could not find settings:
Either the server service or the configuration file could not be found.
Startup variables and service section are therefore disabled." When I go to
the Service Control panel (of the MySQL Admin tool, the service status is
disabled (all grayed out). And on the right corner of the screen, it says in
bold red text: "this section is only available when connected to the
localhost." But when I checked my Schema tables, I have boe120 and
boe120_audit and I am able to connect to the CMS without any errors.


My question is, do I need to reconfigure MySQL db? If so, how do I go about
this?

Thanks in advance.


strauss wrote:
> 
> Is the SQL Server instance that hosts the CMS database running?
> 
> Christopher Strauss, Ph.D.
> Call Tracking Administration Manager
> University of North Texas Computing & IT Center
> http://itsm.unt.edu/ 
> 
>> -Original Message-
>> From: Action Request System discussion list(ARSList) 
>> [mailto:[EMAIL PROTECTED] On Behalf Of tina flores
>> Sent: Wednesday, April 30, 2008 11:00 AM
>> To: arslist@ARSLIST.ORG
>> Subject: Failed to process request error when viewing crystal 
>> reports via midtier (using BO XI R3)
>> 
>> Hello,
>> 
>> Has anyone seen this error before? 
>> 
>> Failed to process the request!!
>> All the servers with CMS , cluster 
>> @:6400 and kind fileserver are down or disabled
>> com.crystaldecisions.sdk.exception.SDKException$OCAFramework: 
>> All the servers with CMS fls, cluster 
>> @:6400 and kind fileserver are down or disabled
>> cause:com.crystaldecisions.enterprise.ocaframework.OCAFramewor
>> kException$AllServersDown: 
>> 
>> I received this error when running a crystal report via the 
>> Midtier 7.01 p6.
>> I checked and verified that all the BO servers and enabled 
>> and running. I am also able to login to the Central 
>> Management Console. Tomcat is up and running.
>> 
>> Thanks in advance for your input.
>> --
>> View this message in context: 
>> http://www.nabble.com/Failed-to-process-request-error-when-vie
> wing-crystal-reports-via-midtier-%28using-BO-XI-R3%29->
> tp16986058p16986058.html
>> Sent from the ARS (Action Request System) mailing list 
>> archive at Nabble.com.
>> 
>> __
>> _
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>> 
> 
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-- 
View this message in context: 
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Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

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Re: Next ID Blocks in Server Groups

[Joe D'Souza]

What I do not like so much about setting these next block id's is that the
sort order of the create date is often not in sync with the sort order of
the Request ID's. But then again I guess if I really want that benefit of
performance I have to live with that..

Might be a good idea to come to think of it to use it at the time of DSL
import (during the install of ITSM apps) and then remove it after that is
done..

Joe
  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Rick Cook
  Sent: Friday, May 09, 2008 12:32 PM
  To: arslist@ARSLIST.ORG
  Subject: Next ID Blocks in Server Groups


  ** We are upgrading to AR System 7.1 (no ITSM - all custom apps), and are
looking at the potential performance gains of using the pre-allocated nextId
blocks.

  I attended the BUW session where they talked about the optimal setting
being about 100 for heavily used forms, but I got to thinking "What would
happen in a fail-over situation?  How do the servers play together with
those pre-allocated blocks?"  My thought was that at worst, the allocated
but as yet unused portion of the block would be discarded, and a new one
would be spawned on the new primary server, leaving ID gaps of between 1 and
99.  That, we could live with.

  While digging through the 7.1 docs, I read this little gem in the O&T,
which seems to sort of obliquely reinforce my opinion:

  The use of this configuration setting could result in unpredictably large
NextID sequence gaps. The likelihood of this occurring increases with the
use of multiple servers that share a database. The AR System server will not
malfunction due to this gap and should not be considered a defect.

  Has someone been through this exercise who could offer some insight into
whether there might be other issues to be aware of?  Is this a setting that
could be different for different servers in a group (not that I know why one
WOULD, but...)?

  Also, I found it a bit disturbing that the documentation said to adjust
this value in the ar.conf file when there is a setting in the Administration
form for it (which the doc does not mention).  They probably just didn't
update that from 7.0.1, but it does tend to make one wonder about the
completeness of the rest of the information.

  Rick
No virus found in this outgoing message.
Checked by AVG.
Version: 7.5.524 / Virus Database: 269.23.14/1425 - Release Date: 5/9/2008
12:38 PM

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Re: Mid-tier/BOXI Connectivity question

[strauss]

As I recall, B needs read/write file access to C to create the .rpt
file, and may need the inverse of that to write it back to the mid-tier
server which will present it.  I found it difficult enough to do (and it
opens up some security settings on both servers) that it was easier to
put a mid-tier on the BOXI server for the sole purpose of presenting the
reports.
 
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/ 
 


  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Friday, May 09, 2008 10:34 AM
To: arslist@ARSLIST.ORG
Subject: Mid-tier/BOXI Connectivity question


** 

We have secured several servers and the connections are not
working.  I need to verify how connectivity works on the web.  As far as
I can tell the documentation does not cover this.

 

We are using Mid-tier 7.1 patch 001 on it's own Solaris server.
We are using AR Server 7.1 patch 001 on it's own server.  We are using
IM 7.03, SLM 7.1, and CMDB 2.1.  We have a separate remote BO XI server
with the AR Web Report Viewer (7.1 patch 001 windows) installed (but no
mid-tier).

 

Assume the following:

Client Browser is "A".

Mid-tier is "B"

BOXI Server is "C"

AR Server is "D".

 

Does "A" ever directly connect to "C"?  Or does it go indirectly
to "A > B > C > B > A"?

 

 

William Rentfrow

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Re: ASP.Net code (Web page accessing ITSM 7 Incidents)

[Kevin Pulsen]

**
Well,It's an exercise in learning. I seen it done before and I would like to see if I can replicate it myself.Thanks Matt for the info on the reference BMC.ARSystem namespace, after tweaking around I got the API 7.1 sample file to open and run.There are some issues with conversion from .net 2.0 to 3.5...I know there are going to be requests for accessing Remedy without using BMC's supplied methods and I need to learn how to do them.Sorry if I seem clueless on some of this stuff, like I said I just got into ASP.NET a couple of days ago.Thanks again for the information.Kevin P.

  Be a better friend, newshound, and 
know-it-all with Yahoo! Mobile.  Try it now.
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Next ID Blocks in Server Groups

[Rick Cook]

We are upgrading to AR System 7.1 (no ITSM - all custom apps), and are
looking at the potential performance gains of using the pre-allocated nextId
blocks.

I attended the BUW session where they talked about the optimal setting being
about 100 for heavily used forms, but I got to thinking "What would happen
in a fail-over situation?  How do the servers play together with those
pre-allocated blocks?"  My thought was that at worst, the allocated but as
yet unused portion of the block would be discarded, and a new one would be
spawned on the new primary server, leaving ID gaps of between 1 and 99.
That, we could live with.

While digging through the 7.1 docs, I read this little gem in the O&T, which
seems to sort of obliquely reinforce my opinion:

*The use of this configuration setting could result in unpredictably large
NextID sequence gaps. The likelihood of this occurring increases with the
use of multiple servers that share a database. The AR System server will not
malfunction due to this gap and should not be considered a defect.

*Has someone been through this exercise who could offer some insight into
whether there might be other issues to be aware of?  Is this a setting that
could be different for different servers in a group (not that I know why one
WOULD, but...)?

Also, I found it a bit disturbing that the documentation said to adjust this
value in the ar.conf file when there is a setting in the Administration form
for it (which the doc does not mention).  They probably just didn't update
that from 7.0.1, but it does tend to make one wonder about the completeness
of the rest of the information.

Rick

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Re: ASP.Net code (Web page accessing ITSM 7 Incidents)

[Chris Woyton]

Kevin, 

In essence, what you'd do by using the .NET libraries for ARS as opposed to 
direct access to the DB via ODBC/DAO/ADO/EIEIO is leveraging the ARS User 
authentication as well as any permissions, workflow, business rules, etc. that 
are in the AR application. Consequently, this is the superior way to go as you 
don't need to, as my esteemed colleague Matt said, "reinvent the wheel".

Besides, you don't really want to build a security model in ASP.NET, do you? ;)

You might try copying the code from the ASP.NET examples into a new project is 
MSVWD and see if it will work in that fashion.

My second, and probably more pertinent question is this: why not use the 
Mid-Tier and the Requester Console? It provides exactly what you're asking for 
and then some. Not to mention, it's a whole lot easier to maintain (and lord 
knows, if I can code a solution I will because I'm weird like that so I don't 
ask this question lightly).

Chris Woyton

 
  -Original Message-
  From: Action Request System discussion list(ARSList) [mailto:[EMAIL 
PROTECTED] Behalf Of Kevin Pulsen
  Sent: Friday, May 09, 2008 8:06 AM
  To: arslist@ARSLIST.ORG
  Subject: Re: ASP.Net code (Web page accessing ITSM 7 Incidents)


  ** Hi Matt,

I already have this file, the sample in the arsys_aspnet does not 
convert properly into MS Visual Web Developer 2008 Express Edition, it will not 
load.

Plus, I still lost at how the connections are made where -

1. Login Page (Check your Remedy LoginID and password from CTM:People 
form)
2. Based upon your Remedy LoginID show you only your Incidents you have 
open etc

Thanks,

Kevin P.

** 
Kevin,



Go to http://developer.bmc.com and search for “AR System .NET and COM 
API 7.1”.  That will allow you to use the Remedy API for the functions you need 
(no reason to reinvent the wheel!).



Good luck,


Matt Reinfeldt



From: Action Request System discussion list(ARSList) [mailto:[EMAIL 
PROTECTED] On Behalf Of Kevin Pulsen
Sent: Friday, May 09, 2008 9:45 AM
To: arslist@ARSLIST.ORG
Subject: ASP.Net code (Web page accessing ITSM 7 Incidents)



** 

  Hello everyone and happy Friday!

  I am extremely new to asp.net coding, couple of days to be exact.
  Here is what I have done so far -
  1. Downloaded and installed MS Visual Web Developer 2008 Express 
Edition.
  2. Created a SQL DataSource connection to my SQL 2005 ARSystem 
database
  3. I am able to pull all data (Incidents that are currently in - 
Views, HPD_Help_Desk form)

  Ok here is where I need some help -

  What I would like to do

  1. Login Page (Check your Remedy LoginID and password from 
CTM:People form)
  2. Based upon your Remedy LoginID show you only your Incidents 
you have open etc.
  3. Update your Incidents if needed.

  I've seen this done before, so I know it's possible.
  I searched the ARSList, ASP.Net, BMC Developer Community and MSDN 
to no avail on some sample code
  I hope someone is willing to share some asp.net code, or where I 
can find some sample code.

  Current system -
  AR Server 7.1 patch 002
  Service Desk (Incident & Problem Patch 7)
  Mid-Tier
  SQL 2005

  If there is any other information required please let me know.

  Thanks and have a great weekend.


 
   


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now. __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" 
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Re: ZTmpSchema1 strangeness

[Scott Parrish]

No, I don't think it's always been that way. My thinking is they changed it
in 6.0, but I could be wrong.

Scott Parrish
IT Prophets, LLC
(770) 653-5203
www.itprophets.com 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of David Sanders
Sent: Friday, May 09, 2008 12:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: ZTmpSchema1 strangeness

Hi Scott

You are right.  Well, you learn something new, if not every day, at least
often enough to make life interesting. Thanks for putting me right. I wonder
when they changed that, or if it's always been that way?

Regards

David Sanders
Remedy Solution Architect
Enterprise Service Suite @ Work
==
ARS List Award Winner 2005
Best 3rd party Remedy Application
 
See the ESS Concepts Guide
 
tel +44 1494 468980
mobile +44 7710 377761
email [EMAIL PROTECTED]
 
web http://www.westoverconsulting.co.uk
 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish
Sent: Friday, May 09, 2008 2:32 PM
To: arslist@ARSLIST.ORG
Subject: Re: ZTmpSchema1 strangeness

David,
You are easily one of the most knowledgeable responders on this list, but I
have to say that this simply is not true.

If you remove a trim field, table field, control (button), page or page
holder from its only view, it will be deleted. However, if you remove a data
holding field from the view, such as a display only character field, it will
not be deleted, although it will lose all of its display information.

Scott Parrish
IT Prophets, LLC
(770) 653-5203
www.itprophets.com 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of David Sanders
Sent: Wednesday, May 07, 2008 4:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: ZTmpSchema1 strangeness

Hi Drew

If you remove a field from its only view the field will be deleted when you
save the form (unless it is an attachment field - go figure !!).  So if you
pull one of these fields that are not in any view into the only view, you
cannot then remove it from the view again easily.

If you really need to remove it from the view (and this is how those fields
got in that strange position in the first place), create a temporary view
and move the field into this new view and remove from your proper view.
Update the form.  Then delete the temporary view and save.  You end up with
the field still existing, but not in any view.

HTH

David Sanders
Remedy Solution Architect
Enterprise Service Suite @ Work
==
ARS List Award Winner 2005
Best 3rd party Remedy Application
 
See the ESS Concepts Guide
 
tel +44 1494 468980
mobile +44 7710 377761
email [EMAIL PROTECTED]
 
web http://www.westoverconsulting.co.uk
 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Drew Shuller
Sent: Wednesday, May 07, 2008 9:02 PM
To: arslist@ARSLIST.ORG
Subject: ZTmpSchema1 strangeness

This is some strangeness. In the course of normal ITSM system development, 
somethings not working. An AL log says that the AL that a button runs is 
failing the qual. The field in the qual is hidden, so I'm going to unhide 
it and then run the workflow again.

So, in the Admin tool...the field isn't there so I go to Form...Current 
View...Fields In View. The field is in the list of fields not in view so I 
move it over. When I'm done with the testing, I want to move that field 
back over to the Fields Not In View column.

No problem...except that there is a problem. A message pops up telling me 
that I'm about to remove a field from its only view. If there's only one 
view, then how could the field not be in it to begin with? Is this because 
AST:Asset Management Console is a Display-Only form?

Drew
Tulsa, OK


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Re: ZTmpSchema1 strangeness

[David Sanders]

Hi Scott

You are right.  Well, you learn something new, if not every day, at least
often enough to make life interesting. Thanks for putting me right. I wonder
when they changed that, or if it's always been that way?

Regards

David Sanders
Remedy Solution Architect
Enterprise Service Suite @ Work
==
ARS List Award Winner 2005
Best 3rd party Remedy Application
 
See the ESS Concepts Guide
 
tel +44 1494 468980
mobile +44 7710 377761
email [EMAIL PROTECTED]
 
web http://www.westoverconsulting.co.uk
 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish
Sent: Friday, May 09, 2008 2:32 PM
To: arslist@ARSLIST.ORG
Subject: Re: ZTmpSchema1 strangeness

David,
You are easily one of the most knowledgeable responders on this list, but I
have to say that this simply is not true.

If you remove a trim field, table field, control (button), page or page
holder from its only view, it will be deleted. However, if you remove a data
holding field from the view, such as a display only character field, it will
not be deleted, although it will lose all of its display information.

Scott Parrish
IT Prophets, LLC
(770) 653-5203
www.itprophets.com 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of David Sanders
Sent: Wednesday, May 07, 2008 4:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: ZTmpSchema1 strangeness

Hi Drew

If you remove a field from its only view the field will be deleted when you
save the form (unless it is an attachment field - go figure !!).  So if you
pull one of these fields that are not in any view into the only view, you
cannot then remove it from the view again easily.

If you really need to remove it from the view (and this is how those fields
got in that strange position in the first place), create a temporary view
and move the field into this new view and remove from your proper view.
Update the form.  Then delete the temporary view and save.  You end up with
the field still existing, but not in any view.

HTH

David Sanders
Remedy Solution Architect
Enterprise Service Suite @ Work
==
ARS List Award Winner 2005
Best 3rd party Remedy Application
 
See the ESS Concepts Guide
 
tel +44 1494 468980
mobile +44 7710 377761
email [EMAIL PROTECTED]
 
web http://www.westoverconsulting.co.uk
 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Drew Shuller
Sent: Wednesday, May 07, 2008 9:02 PM
To: arslist@ARSLIST.ORG
Subject: ZTmpSchema1 strangeness

This is some strangeness. In the course of normal ITSM system development, 
somethings not working. An AL log says that the AL that a button runs is 
failing the qual. The field in the qual is hidden, so I'm going to unhide 
it and then run the workflow again.

So, in the Admin tool...the field isn't there so I go to Form...Current 
View...Fields In View. The field is in the list of fields not in view so I 
move it over. When I'm done with the testing, I want to move that field 
back over to the Fields Not In View column.

No problem...except that there is a problem. A message pops up telling me 
that I'm about to remove a field from its only view. If there's only one 
view, then how could the field not be in it to begin with? Is this because 
AST:Asset Management Console is a Display-Only form?

Drew
Tulsa, OK


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Re: "The CI Viewer Relationship viewer could not open because the specific root CI does not exist." (UNCLASSIFIED)

[Begosh, Kevin]

Well I think it would upgrade CMDB since it is not a separate install
anymore 


Kevin Begosh, RSP
External Initiatives
System Design & Integration 
301-791-3540 Phone
410-422-3623 Cell
[EMAIL PROTECTED]

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of FRANK, GORDON CTR DISA JSSC
Sent: Friday, May 09, 2008 11:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: "The CI Viewer Relationship viewer could not open because
the specific root CI does not exist." (UNCLASSIFIED)

Classification:  UNCLASSIFIED
Caveats: NONE

Thank you all for your help!!!

I think the answer is to upgrade the CI Viewer

Gordon M. Frank
DISA\Verizon FNS

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish
Sent: Friday, May 09, 2008 10:20 AM
To: arslist@ARSLIST.ORG
Subject: Re: "The CI Viewer Relationship viewer could not open because
the specific root CI does not exist." (UNCLASSIFIED)

Yes, you need to upgrade the CI Viewer (and the CI Viewer ONLY) to patch
4 or above. Download the latest CMDB patch, within the patch is the CI
Viewer install.

Scott Parrish
IT Prophets, LLC
(770) 653-5203
www.itprophets.com 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of FRANK, GORDON CTR DISA JSSC
Sent: Friday, May 09, 2008 10:17 AM
To: arslist@ARSLIST.ORG
Subject: "The CI Viewer Relationship viewer could not open because the
specific root CI does not exist." (UNCLASSIFIED)

Classification:  UNCLASSIFIED
Caveats: NONE

"The CI Viewer Relationship viewer could not open because the specific
root CI does not exist."

Does anyone know how to correct this?

I get it when I try to run the CI Viewer from the CMDB Console, Browse
Information screen. I get it on my workstation. Another gentleman does
not and the CI Viewer works as advertised. I get a feeling it's a
parameter someplace that I have set wrong.

My environment is:
Solaris
ARS 7.1p2
CMDB 2.1p2
ITSM 7.0.3p7
Mid-Tier 7.1p2 


Gordon M. Frank
DISA\Verizon FNS
Classification:  UNCLASSIFIED
Caveats: NONE



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Classification:  UNCLASSIFIED
Caveats: NONE


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Re: "The CI Viewer Relationship viewer could not open because the specific root CI does not exist." (UNCLASSIFIED)

[Scott Parrish]

Thanks Rick. However, not knowing doesn't bother me near as much as thinking
I knew and steering someone in the wrong direction. That being said (and I
haven't done the install of 2.1 myself) I'd really like to know how in the
Unix install of the CMDB the installer knows to install the CI Viewer on a
Windows web server.

 

Scott Parrish
IT Prophets, LLC
(770) 653-5203
www.itprophets.com 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Friday, May 09, 2008 12:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: "The CI Viewer Relationship viewer could not open because the
specific root CI does not exist." (UNCLASSIFIED)

 

** Don't feel too bad, Scott.  You and I both remember times when we had to
install the CI viewer separately, either by BMC design or flaw.  Hopefully,
this means that the process has been improved with this version.

Maybe next time they do that, they'll cc us on the memo.  ;-)

Rick

On Fri, May 9, 2008 at 8:52 AM, Scott Parrish <[EMAIL PROTECTED]>
wrote:

It appears that I am delusional as far as the upgrade to CMDB 2.1. This from
the html help files:

The CI Relationship Viewer component, which previously had to be installed
separately, is now installed along with BMC Atrium CMDB.

Sorry Kevin to have wasted to your time. If this is correct, and I can't
think of any reason that it's not, then your CI Viewer was upgraded along
with the CMDB.

Scott Parrish
IT Prophets, LLC
(770) 653-5203
www.itprophets.com

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin
Sent: Friday, May 09, 2008 11:29 AM
To: arslist@ARSLIST.ORG
Subject: Re: "The CI Viewer Relationship viewer could not open because the
specific root CI does not exist." (UNCLASSIFIED)

In order to get the windows install for CI Viewer for windows I would
have to get the windows CMDB install and pull it out of the correct?


Kevin Begosh, RSP
External Initiatives
System Design & Integration
301-791-3540 Phone
410-422-3623 Cell
[EMAIL PROTECTED]

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish
Sent: Friday, May 09, 2008 11:16 AM
To: arslist@ARSLIST.ORG
Subject: Re: "The CI Viewer Relationship viewer could not open because
the specific root CI does not exist." (UNCLASSIFIED)

Kevin,
Since your AR System is on a Unix server and your web server is a
Windows server and the CI Viewer gets installed on the Web Server, there
has to be a separate install. (Unless I am just totally delusional,
which wouldn't be the first time). If you still have the patch download
for the CMDB, check the patch to see if you have a CI Viewer installer.

Scott Parrish
IT Prophets, LLC
(770) 653-5203
www.itprophets.com

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin
Sent: Friday, May 09, 2008 11:06 AM
To: arslist@ARSLIST.ORG
Subject: Re: "The CI Viewer Relationship viewer could not open because
the specific root CI does not exist." (UNCLASSIFIED)

I was told by BMC that the CI Viewer is bundled in the CMDB 2.1 package
so there is no separate install.


Kevin Begosh, RSP
External Initiatives
System Design & Integration
301-791-3540 Phone
410-422-3623 Cell
[EMAIL PROTECTED]

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish
Sent: Friday, May 09, 2008 11:02 AM
To: arslist@ARSLIST.ORG
Subject: Re: "The CI Viewer Relationship viewer could not open because
the specific root CI does not exist." (UNCLASSIFIED)

When you upgraded the CMDB to 2.1, did you upgrade the CI Viewer also?

Scott Parrish
IT Prophets, LLC
(770) 653-5203
www.itprophets.com

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin
Sent: Friday, May 09, 2008 10:47 AM
To: arslist@ARSLIST.ORG
Subject: Re: "The CI Viewer Relationship viewer could not open because
the specific root CI does not exist." (UNCLASSIFIED)

I am on a UNIX AR Server and a windows mid tier, so how do I get the ci
viewer, download the windows version and pull it out.  Also, which
version are you talking about upgrading to.  I am on CMDB 2.1 now.


Kevin Begosh, RSP
External Initiatives
System Design & Integration
301-791-3540 Phone
410-422-3623 Cell
[EMAIL PROTECTED]

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish
Sent: Friday, May 09, 2008 10:43 AM
To: arslist@ARSLIST.ORG
Subject: Re: "The CI Viewer Relationship viewer could not open because
the specific root CI does not exist." (UNCLASSIFIED)

Kevin,
I was at a client site that ran into the same problem and the upgrading
the CI Viewer fixed it for them. I would give that a shot if I were you.
You can always back out of it. You 

Re: "The CI Viewer Relationship viewer could not open because the specific root CI does not exist." (UNCLASSIFIED)

[Rick Cook]

Don't feel too bad, Scott.  You and I both remember times when we had to
install the CI viewer separately, either by BMC design or flaw.  Hopefully,
this means that the process has been improved with this version.

Maybe next time they do that, they'll cc us on the memo.  ;-)

Rick

On Fri, May 9, 2008 at 8:52 AM, Scott Parrish <[EMAIL PROTECTED]>
wrote:

> It appears that I am delusional as far as the upgrade to CMDB 2.1. This
> from
> the html help files:
>
> The CI Relationship Viewer component, which previously had to be installed
> separately, is now installed along with BMC Atrium CMDB.
>
> Sorry Kevin to have wasted to your time. If this is correct, and I can't
> think of any reason that it's not, then your CI Viewer was upgraded along
> with the CMDB.
>
> Scott Parrish
> IT Prophets, LLC
> (770) 653-5203
> www.itprophets.com
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin
> Sent: Friday, May 09, 2008 11:29 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: "The CI Viewer Relationship viewer could not open because the
> specific root CI does not exist." (UNCLASSIFIED)
>
> In order to get the windows install for CI Viewer for windows I would
> have to get the windows CMDB install and pull it out of the correct?
>
>
> Kevin Begosh, RSP
> External Initiatives
> System Design & Integration
> 301-791-3540 Phone
> 410-422-3623 Cell
> [EMAIL PROTECTED]
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish
> Sent: Friday, May 09, 2008 11:16 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: "The CI Viewer Relationship viewer could not open because
> the specific root CI does not exist." (UNCLASSIFIED)
>
> Kevin,
> Since your AR System is on a Unix server and your web server is a
> Windows server and the CI Viewer gets installed on the Web Server, there
> has to be a separate install. (Unless I am just totally delusional,
> which wouldn't be the first time). If you still have the patch download
> for the CMDB, check the patch to see if you have a CI Viewer installer.
>
> Scott Parrish
> IT Prophets, LLC
> (770) 653-5203
> www.itprophets.com
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin
> Sent: Friday, May 09, 2008 11:06 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: "The CI Viewer Relationship viewer could not open because
> the specific root CI does not exist." (UNCLASSIFIED)
>
> I was told by BMC that the CI Viewer is bundled in the CMDB 2.1 package
> so there is no separate install.
>
>
> Kevin Begosh, RSP
> External Initiatives
> System Design & Integration
> 301-791-3540 Phone
> 410-422-3623 Cell
> [EMAIL PROTECTED]
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish
> Sent: Friday, May 09, 2008 11:02 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: "The CI Viewer Relationship viewer could not open because
> the specific root CI does not exist." (UNCLASSIFIED)
>
> When you upgraded the CMDB to 2.1, did you upgrade the CI Viewer also?
>
> Scott Parrish
> IT Prophets, LLC
> (770) 653-5203
> www.itprophets.com
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin
> Sent: Friday, May 09, 2008 10:47 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: "The CI Viewer Relationship viewer could not open because
> the specific root CI does not exist." (UNCLASSIFIED)
>
> I am on a UNIX AR Server and a windows mid tier, so how do I get the ci
> viewer, download the windows version and pull it out.  Also, which
> version are you talking about upgrading to.  I am on CMDB 2.1 now.
>
>
> Kevin Begosh, RSP
> External Initiatives
> System Design & Integration
> 301-791-3540 Phone
> 410-422-3623 Cell
> [EMAIL PROTECTED]
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish
> Sent: Friday, May 09, 2008 10:43 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: "The CI Viewer Relationship viewer could not open because
> the specific root CI does not exist." (UNCLASSIFIED)
>
> Kevin,
> I was at a client site that ran into the same problem and the upgrading
> the CI Viewer fixed it for them. I would give that a shot if I were you.
> You can always back out of it. You only have to upgrade the viewer,
> nothing else.
>
> Scott Parrish
> IT Prophets, LLC
> (770) 653-5203
> www.itprophets.com
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin
> Sent: Friday, May 09, 2008 10:33 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: "The CI Viewer Relationship viewer could not open because
> the specific root CI does not exist." (UNCLASSIFIED)
>
>  I am getting the

Re: "The CI Viewer Relationship viewer could not open because the specific root CI does not exist." (UNCLASSIFIED)

[Begosh, Kevin]

Yeah that's what I thought.  When I was going through this issue with
BMC they said that there is a defect with AR Encryption and CI
Relationship Viewer that is does not appear to be "Playing" well
together.  I have a defect # SW00295117 opened for it.  I can reply back
to this once I get a resolution if anything would like it?


Kevin Begosh

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish
Sent: Friday, May 09, 2008 11:53 AM
To: arslist@ARSLIST.ORG
Subject: Re: "The CI Viewer Relationship viewer could not open because
the specific root CI does not exist." (UNCLASSIFIED)

It appears that I am delusional as far as the upgrade to CMDB 2.1. This
from the html help files:

The CI Relationship Viewer component, which previously had to be
installed separately, is now installed along with BMC Atrium CMDB.

Sorry Kevin to have wasted to your time. If this is correct, and I can't
think of any reason that it's not, then your CI Viewer was upgraded
along with the CMDB.

Scott Parrish
IT Prophets, LLC
(770) 653-5203
www.itprophets.com 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin
Sent: Friday, May 09, 2008 11:29 AM
To: arslist@ARSLIST.ORG
Subject: Re: "The CI Viewer Relationship viewer could not open because
the specific root CI does not exist." (UNCLASSIFIED)

In order to get the windows install for CI Viewer for windows I would
have to get the windows CMDB install and pull it out of the correct? 


Kevin Begosh, RSP
External Initiatives
System Design & Integration
301-791-3540 Phone
410-422-3623 Cell
[EMAIL PROTECTED]

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish
Sent: Friday, May 09, 2008 11:16 AM
To: arslist@ARSLIST.ORG
Subject: Re: "The CI Viewer Relationship viewer could not open because
the specific root CI does not exist." (UNCLASSIFIED)

Kevin,
Since your AR System is on a Unix server and your web server is a
Windows server and the CI Viewer gets installed on the Web Server, there
has to be a separate install. (Unless I am just totally delusional,
which wouldn't be the first time). If you still have the patch download
for the CMDB, check the patch to see if you have a CI Viewer installer.

Scott Parrish
IT Prophets, LLC
(770) 653-5203
www.itprophets.com 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin
Sent: Friday, May 09, 2008 11:06 AM
To: arslist@ARSLIST.ORG
Subject: Re: "The CI Viewer Relationship viewer could not open because
the specific root CI does not exist." (UNCLASSIFIED)

I was told by BMC that the CI Viewer is bundled in the CMDB 2.1 package
so there is no separate install. 


Kevin Begosh, RSP
External Initiatives
System Design & Integration
301-791-3540 Phone
410-422-3623 Cell
[EMAIL PROTECTED]

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish
Sent: Friday, May 09, 2008 11:02 AM
To: arslist@ARSLIST.ORG
Subject: Re: "The CI Viewer Relationship viewer could not open because
the specific root CI does not exist." (UNCLASSIFIED)

When you upgraded the CMDB to 2.1, did you upgrade the CI Viewer also?

Scott Parrish
IT Prophets, LLC
(770) 653-5203
www.itprophets.com 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin
Sent: Friday, May 09, 2008 10:47 AM
To: arslist@ARSLIST.ORG
Subject: Re: "The CI Viewer Relationship viewer could not open because
the specific root CI does not exist." (UNCLASSIFIED)

I am on a UNIX AR Server and a windows mid tier, so how do I get the ci
viewer, download the windows version and pull it out.  Also, which
version are you talking about upgrading to.  I am on CMDB 2.1 now. 


Kevin Begosh, RSP
External Initiatives
System Design & Integration
301-791-3540 Phone
410-422-3623 Cell
[EMAIL PROTECTED]

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish
Sent: Friday, May 09, 2008 10:43 AM
To: arslist@ARSLIST.ORG
Subject: Re: "The CI Viewer Relationship viewer could not open because
the specific root CI does not exist." (UNCLASSIFIED)

Kevin,
I was at a client site that ran into the same problem and the upgrading
the CI Viewer fixed it for them. I would give that a shot if I were you.
You can always back out of it. You only have to upgrade the viewer,
nothing else.

Scott Parrish
IT Prophets, LLC
(770) 653-5203
www.itprophets.com 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin
Sent: Friday, May 09, 2008 10:33 AM
To: arslist@ARSLIST.ORG
Subject: Re: "The CI Viewer Relationship viewer could not open because
the sp

Re: "The CI Viewer Relationship viewer could not open because the specific root CI does not exist." (UNCLASSIFIED)

[FRANK, GORDON CTR DISA JSSC]

Classification:  UNCLASSIFIED 
Caveats: NONE

Thank you all for your help!!!

I think the answer is to upgrade the CI Viewer

Gordon M. Frank
DISA\Verizon FNS

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish
Sent: Friday, May 09, 2008 10:20 AM
To: arslist@ARSLIST.ORG
Subject: Re: "The CI Viewer Relationship viewer could not open because
the specific root CI does not exist." (UNCLASSIFIED)

Yes, you need to upgrade the CI Viewer (and the CI Viewer ONLY) to patch
4 or above. Download the latest CMDB patch, within the patch is the CI
Viewer install.

Scott Parrish
IT Prophets, LLC
(770) 653-5203
www.itprophets.com 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of FRANK, GORDON CTR DISA JSSC
Sent: Friday, May 09, 2008 10:17 AM
To: arslist@ARSLIST.ORG
Subject: "The CI Viewer Relationship viewer could not open because the
specific root CI does not exist." (UNCLASSIFIED)

Classification:  UNCLASSIFIED
Caveats: NONE

"The CI Viewer Relationship viewer could not open because the specific
root CI does not exist."

Does anyone know how to correct this?

I get it when I try to run the CI Viewer from the CMDB Console, Browse
Information screen. I get it on my workstation. Another gentleman does
not and the CI Viewer works as advertised. I get a feeling it's a
parameter someplace that I have set wrong.

My environment is:
Solaris
ARS 7.1p2
CMDB 2.1p2
ITSM 7.0.3p7
Mid-Tier 7.1p2 


Gordon M. Frank
DISA\Verizon FNS
Classification:  UNCLASSIFIED
Caveats: NONE



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___
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Classification:  UNCLASSIFIED 
Caveats: NONE

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Re: "The CI Viewer Relationship viewer could not open because the specific root CI does not exist." (UNCLASSIFIED)

[Scott Parrish]

It appears that I am delusional as far as the upgrade to CMDB 2.1. This from
the html help files:

The CI Relationship Viewer component, which previously had to be installed
separately, is now installed along with BMC Atrium CMDB.

Sorry Kevin to have wasted to your time. If this is correct, and I can't
think of any reason that it's not, then your CI Viewer was upgraded along
with the CMDB.

Scott Parrish
IT Prophets, LLC
(770) 653-5203
www.itprophets.com 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin
Sent: Friday, May 09, 2008 11:29 AM
To: arslist@ARSLIST.ORG
Subject: Re: "The CI Viewer Relationship viewer could not open because the
specific root CI does not exist." (UNCLASSIFIED)

In order to get the windows install for CI Viewer for windows I would
have to get the windows CMDB install and pull it out of the correct? 


Kevin Begosh, RSP
External Initiatives
System Design & Integration 
301-791-3540 Phone
410-422-3623 Cell
[EMAIL PROTECTED]

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish
Sent: Friday, May 09, 2008 11:16 AM
To: arslist@ARSLIST.ORG
Subject: Re: "The CI Viewer Relationship viewer could not open because
the specific root CI does not exist." (UNCLASSIFIED)

Kevin,
Since your AR System is on a Unix server and your web server is a
Windows server and the CI Viewer gets installed on the Web Server, there
has to be a separate install. (Unless I am just totally delusional,
which wouldn't be the first time). If you still have the patch download
for the CMDB, check the patch to see if you have a CI Viewer installer.

Scott Parrish
IT Prophets, LLC
(770) 653-5203
www.itprophets.com 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin
Sent: Friday, May 09, 2008 11:06 AM
To: arslist@ARSLIST.ORG
Subject: Re: "The CI Viewer Relationship viewer could not open because
the specific root CI does not exist." (UNCLASSIFIED)

I was told by BMC that the CI Viewer is bundled in the CMDB 2.1 package
so there is no separate install. 


Kevin Begosh, RSP
External Initiatives
System Design & Integration
301-791-3540 Phone
410-422-3623 Cell
[EMAIL PROTECTED]

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish
Sent: Friday, May 09, 2008 11:02 AM
To: arslist@ARSLIST.ORG
Subject: Re: "The CI Viewer Relationship viewer could not open because
the specific root CI does not exist." (UNCLASSIFIED)

When you upgraded the CMDB to 2.1, did you upgrade the CI Viewer also?

Scott Parrish
IT Prophets, LLC
(770) 653-5203
www.itprophets.com 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin
Sent: Friday, May 09, 2008 10:47 AM
To: arslist@ARSLIST.ORG
Subject: Re: "The CI Viewer Relationship viewer could not open because
the specific root CI does not exist." (UNCLASSIFIED)

I am on a UNIX AR Server and a windows mid tier, so how do I get the ci
viewer, download the windows version and pull it out.  Also, which
version are you talking about upgrading to.  I am on CMDB 2.1 now. 


Kevin Begosh, RSP
External Initiatives
System Design & Integration
301-791-3540 Phone
410-422-3623 Cell
[EMAIL PROTECTED]

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish
Sent: Friday, May 09, 2008 10:43 AM
To: arslist@ARSLIST.ORG
Subject: Re: "The CI Viewer Relationship viewer could not open because
the specific root CI does not exist." (UNCLASSIFIED)

Kevin,
I was at a client site that ran into the same problem and the upgrading
the CI Viewer fixed it for them. I would give that a shot if I were you.
You can always back out of it. You only have to upgrade the viewer,
nothing else.

Scott Parrish
IT Prophets, LLC
(770) 653-5203
www.itprophets.com 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin
Sent: Friday, May 09, 2008 10:33 AM
To: arslist@ARSLIST.ORG
Subject: Re: "The CI Viewer Relationship viewer could not open because
the specific root CI does not exist." (UNCLASSIFIED)

 I am getting the same error message you are getting and we are on the
same environment.  I have been working with BMC with this and they said
that it is a bug with encryption at least for us.  We got the error in
the mid tier logs.  Are you running AR Encryption on the AR Server?


Kevin Begosh

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of FRANK, GORDON CTR DISA JSSC
Sent: Friday, May 09, 2008 10:17 AM
To: arslist@ARSLIST.ORG
Subject: "The CI Viewer Relationship viewer could not open because the
specific root CI does not exist." (UNCL

Re: Temporarily disable DSO?

[Grooms, Frederick W]

What about changing the server name in the DSO Mapping?  This way wou
will get a "Server in Mapping does not match server requested" error and
the transaction will stay in the Pending?   I assume you only want to do
this for a short time?? 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe Castleman
Sent: Friday, May 09, 2008 10:09 AM
To: arslist@ARSLIST.ORG
Subject: Temporarily disable DSO?

All,

Is there a way to temporarily disable a DSO mapping, such that any
transactions on the "from" server will go into the Pending Distributions
queue and reliably flush out when DSO is again enabled?
I want to disable outbound traffic in one direction (i.e. one mapping),
but not another (i.e. another mapping to a different "to"
server).  Disabling the distributed mappings causes the transactions to
simply fail, with no queueing (I know the workaround for that is to
simply export those entries where Modified Date >= the time I disabled
DSO).  I also want to avoid stopping and restarting the Remedy service.

I have tried adding a line "Disable-Client-Operation: 5" to the ar.cfg
file and then running "arsignal -c".  Actually this does work, but not
in reverse - I can't seem to undo it.  If I comment out the line (or
delete it) and run "arsignal -c" again, DSO is not enabled (but no
errors).  (I also tried this using driver.exe and running the "sig"
command, no luck, but no errors either.)  A drawback to this method - if
it worked as expected - is that it disables the entire DSO, I really
just want to stop one mapping but not another.  Re-starting the Remedy
service did not clear up the queue (and again, restarting is something I
want to avoid, anyway.).

It occurred to me to try commenting-out the "DSO-Target-Connection:"
lines in ar.cfg but, as mentioned, I'm having trouble using "arsignal"
to undo the changes.

Details (both "to" and "from" servers):
ARS 6.3, p22
Help Desk 6 (with a lot of home-grown objects) MS-SQL 2005
(9.00.3042.00) Windows Server 2k3 R2

Thanks in advance,

Joe Castleman

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Re: Temporarily disable DSO?

[Hall Chad - chahal]

If you want to stop all transactions to a particular target server then
do something that will cause a recoverable error in DSO. A connection
error usually has that effect. It will keep retrying the transaction
until it reaches the limit defined by the mapping (which is probably
infinite). 

The tricky part is causing the connection error without impacting other
servers and without a restart of AR Server. Ideally you could edit the
hosts file to redirect the name of the target server to the IP address
of a server that doesn't have AR Server running. However, in my old 6.3
patch 20 environment DSO appeared to cache the IP address when AR Server
started, which meant changes to my hosts file were not honored by DSO
until I restarted AR Server. I think I even tried killing the
serverds.exe process in hopes that armonitor would restart it and use
the new IP address, but that didn't work either. Perhaps you can find
another way to reroute traffic though. DNS changes would work but that
would obviously affect other systems referencing the target server. 

You might be able to use 'route' from the command line to modify your
source server's network routing table. I know we've had that done before
as a safeguard on our test server to prevent it from sending test DSO
transactions to a production server, but I don't know if it takes effect
immediately or not.

Chad Hall  
(501) 342-2650


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe Castleman
Sent: Friday, May 09, 2008 10:09 AM
To: arslist@ARSLIST.ORG
Subject: Temporarily disable DSO?

All,

Is there a way to temporarily disable a DSO mapping, such that any
transactions on the "from" server will go into the Pending
Distributions queue and reliably flush out when DSO is again enabled?
I want to disable outbound traffic in one direction (i.e. one
mapping), but not another (i.e. another mapping to a different "to"
server).  Disabling the distributed mappings causes the transactions
to simply fail, with no queueing (I know the workaround for that is to
simply export those entries where Modified Date >= the time I disabled
DSO).  I also want to avoid stopping and restarting the Remedy
service.

I have tried adding a line "Disable-Client-Operation: 5" to the ar.cfg
file and then running "arsignal -c".  Actually this does work, but not
in reverse - I can't seem to undo it.  If I comment out the line (or
delete it) and run "arsignal -c" again, DSO is not enabled (but no
errors).  (I also tried this using driver.exe and running the "sig"
command, no luck, but no errors either.)  A drawback to this method -
if it worked as expected - is that it disables the entire DSO, I
really just want to stop one mapping but not another.  Re-starting the
Remedy service did not clear up the queue (and again, restarting is
something I want to avoid, anyway.).

It occurred to me to try commenting-out the "DSO-Target-Connection:"
lines in ar.cfg but, as mentioned, I'm having trouble using "arsignal"
to undo the changes.

Details (both "to" and "from" servers):
ARS 6.3, p22
Help Desk 6 (with a lot of home-grown objects)
MS-SQL 2005 (9.00.3042.00)
Windows Server 2k3 R2

Thanks in advance,

Joe Castleman


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Re: "The CI Viewer Relationship viewer could not open because the specific root CI does not exist." (UNCLASSIFIED)

[Begosh, Kevin]

In order to get the windows install for CI Viewer for windows I would
have to get the windows CMDB install and pull it out of the correct? 


Kevin Begosh, RSP
External Initiatives
System Design & Integration 
301-791-3540 Phone
410-422-3623 Cell
[EMAIL PROTECTED]

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish
Sent: Friday, May 09, 2008 11:16 AM
To: arslist@ARSLIST.ORG
Subject: Re: "The CI Viewer Relationship viewer could not open because
the specific root CI does not exist." (UNCLASSIFIED)

Kevin,
Since your AR System is on a Unix server and your web server is a
Windows server and the CI Viewer gets installed on the Web Server, there
has to be a separate install. (Unless I am just totally delusional,
which wouldn't be the first time). If you still have the patch download
for the CMDB, check the patch to see if you have a CI Viewer installer.

Scott Parrish
IT Prophets, LLC
(770) 653-5203
www.itprophets.com 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin
Sent: Friday, May 09, 2008 11:06 AM
To: arslist@ARSLIST.ORG
Subject: Re: "The CI Viewer Relationship viewer could not open because
the specific root CI does not exist." (UNCLASSIFIED)

I was told by BMC that the CI Viewer is bundled in the CMDB 2.1 package
so there is no separate install. 


Kevin Begosh, RSP
External Initiatives
System Design & Integration
301-791-3540 Phone
410-422-3623 Cell
[EMAIL PROTECTED]

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish
Sent: Friday, May 09, 2008 11:02 AM
To: arslist@ARSLIST.ORG
Subject: Re: "The CI Viewer Relationship viewer could not open because
the specific root CI does not exist." (UNCLASSIFIED)

When you upgraded the CMDB to 2.1, did you upgrade the CI Viewer also?

Scott Parrish
IT Prophets, LLC
(770) 653-5203
www.itprophets.com 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin
Sent: Friday, May 09, 2008 10:47 AM
To: arslist@ARSLIST.ORG
Subject: Re: "The CI Viewer Relationship viewer could not open because
the specific root CI does not exist." (UNCLASSIFIED)

I am on a UNIX AR Server and a windows mid tier, so how do I get the ci
viewer, download the windows version and pull it out.  Also, which
version are you talking about upgrading to.  I am on CMDB 2.1 now. 


Kevin Begosh, RSP
External Initiatives
System Design & Integration
301-791-3540 Phone
410-422-3623 Cell
[EMAIL PROTECTED]

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish
Sent: Friday, May 09, 2008 10:43 AM
To: arslist@ARSLIST.ORG
Subject: Re: "The CI Viewer Relationship viewer could not open because
the specific root CI does not exist." (UNCLASSIFIED)

Kevin,
I was at a client site that ran into the same problem and the upgrading
the CI Viewer fixed it for them. I would give that a shot if I were you.
You can always back out of it. You only have to upgrade the viewer,
nothing else.

Scott Parrish
IT Prophets, LLC
(770) 653-5203
www.itprophets.com 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin
Sent: Friday, May 09, 2008 10:33 AM
To: arslist@ARSLIST.ORG
Subject: Re: "The CI Viewer Relationship viewer could not open because
the specific root CI does not exist." (UNCLASSIFIED)

 I am getting the same error message you are getting and we are on the
same environment.  I have been working with BMC with this and they said
that it is a bug with encryption at least for us.  We got the error in
the mid tier logs.  Are you running AR Encryption on the AR Server?


Kevin Begosh

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of FRANK, GORDON CTR DISA JSSC
Sent: Friday, May 09, 2008 10:17 AM
To: arslist@ARSLIST.ORG
Subject: "The CI Viewer Relationship viewer could not open because the
specific root CI does not exist." (UNCLASSIFIED)

Classification:  UNCLASSIFIED
Caveats: NONE

"The CI Viewer Relationship viewer could not open because the specific
root CI does not exist."

Does anyone know how to correct this?

I get it when I try to run the CI Viewer from the CMDB Console, Browse
Information screen. I get it on my workstation. Another gentleman does
not and the CI Viewer works as advertised. I get a feeling it's a
parameter someplace that I have set wrong.

My environment is:
Solaris
ARS 7.1p2
CMDB 2.1p2
ITSM 7.0.3p7
Mid-Tier 7.1p2 


Gordon M. Frank
DISA\Verizon FNS
Classification:  UNCLASSIFIED
Caveats: NONE


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Re: Temporarily disable DSO?

[Robert Molenda]

So if I understand it you have Server A,B,C

Server A does DSO to Server B and C

You want to disable Form-1 (which does the DSO to B,C Servers) for only
server C but leave server B operational?

Logically you would have 2 filters to trigger the DSO operation, one for B
and one for C (or one filter which does two DSO operations)...

No-Can-Do, other than to disable the filter which queues the DSO
transaction. Then you will have to re-queue all transactions to the
particular server.

There are some other options, but that would leave the Distributed Pending
entry there with status of 'Retry' which slows down the DSO Server.

HTH
Robert Molenda

On Fri, May 9, 2008 at 8:09 AM, Joe Castleman <[EMAIL PROTECTED]>
wrote:

> All,
>
> Is there a way to temporarily disable a DSO mapping, such that any
> transactions on the "from" server will go into the Pending
> Distributions queue and reliably flush out when DSO is again enabled?
> I want to disable outbound traffic in one direction (i.e. one
> mapping), but not another (i.e. another mapping to a different "to"
> server).  Disabling the distributed mappings causes the transactions
> to simply fail, with no queueing (I know the workaround for that is to
> simply export those entries where Modified Date >= the time I disabled
> DSO).  I also want to avoid stopping and restarting the Remedy
> service.
>
> I have tried adding a line "Disable-Client-Operation: 5" to the ar.cfg
> file and then running "arsignal -c".  Actually this does work, but not
> in reverse - I can't seem to undo it.  If I comment out the line (or
> delete it) and run "arsignal -c" again, DSO is not enabled (but no
> errors).  (I also tried this using driver.exe and running the "sig"
> command, no luck, but no errors either.)  A drawback to this method -
> if it worked as expected - is that it disables the entire DSO, I
> really just want to stop one mapping but not another.  Re-starting the
> Remedy service did not clear up the queue (and again, restarting is
> something I want to avoid, anyway.).
>
> It occurred to me to try commenting-out the "DSO-Target-Connection:"
> lines in ar.cfg but, as mentioned, I'm having trouble using "arsignal"
> to undo the changes.
>
> Details (both "to" and "from" servers):
> ARS 6.3, p22
> Help Desk 6 (with a lot of home-grown objects)
> MS-SQL 2005 (9.00.3042.00)
> Windows Server 2k3 R2
>
> Thanks in advance,
>
> Joe Castleman
>
>
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>



-- 
If it were not for the gutter, my mind would be homeless!

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Re: "The CI Viewer Relationship viewer could not open because the specific root CI does not exist." (UNCLASSIFIED)

[Begosh, Kevin]

I tried that last time but I did not find it there and BMC told be that
it was not a separate install.  I will try again, thanks 


Kevin Begosh

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent: Friday, May 09, 2008 11:25 AM
To: arslist@ARSLIST.ORG
Subject: Re: "The CI Viewer Relationship viewer could not open because
the specific root CI does not exist." (UNCLASSIFIED)

Kevin,

Have you tried to download the Windows patch and extract the ci viewer
install from it (The Unix patch may not have the Windows ci viewer
install)?

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish
Sent: Friday, May 09, 2008 10:16 AM
To: arslist@ARSLIST.ORG
Subject: Re: "The CI Viewer Relationship viewer could not open because
the specific root CI does not exist." (UNCLASSIFIED)

Kevin,
Since your AR System is on a Unix server and your web server is a
Windows server and the CI Viewer gets installed on the Web Server, there
has to be a separate install. (Unless I am just totally delusional,
which wouldn't be the first time). If you still have the patch download
for the CMDB, check the patch to see if you have a CI Viewer installer.

Scott Parrish
IT Prophets, LLC
(770) 653-5203
www.itprophets.com 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin
Sent: Friday, May 09, 2008 11:06 AM
To: arslist@ARSLIST.ORG
Subject: Re: "The CI Viewer Relationship viewer could not open because
the specific root CI does not exist." (UNCLASSIFIED)

I was told by BMC that the CI Viewer is bundled in the CMDB 2.1 package
so there is no separate install. 


Kevin Begosh, RSP
External Initiatives
System Design & Integration
301-791-3540 Phone
410-422-3623 Cell
[EMAIL PROTECTED]

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish
Sent: Friday, May 09, 2008 11:02 AM
To: arslist@ARSLIST.ORG
Subject: Re: "The CI Viewer Relationship viewer could not open because
the specific root CI does not exist." (UNCLASSIFIED)

When you upgraded the CMDB to 2.1, did you upgrade the CI Viewer also?

Scott Parrish
IT Prophets, LLC
(770) 653-5203
www.itprophets.com 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin
Sent: Friday, May 09, 2008 10:47 AM
To: arslist@ARSLIST.ORG
Subject: Re: "The CI Viewer Relationship viewer could not open because
the specific root CI does not exist." (UNCLASSIFIED)

I am on a UNIX AR Server and a windows mid tier, so how do I get the ci
viewer, download the windows version and pull it out.  Also, which
version are you talking about upgrading to.  I am on CMDB 2.1 now. 


Kevin Begosh, RSP
External Initiatives
System Design & Integration
301-791-3540 Phone
410-422-3623 Cell
[EMAIL PROTECTED]

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish
Sent: Friday, May 09, 2008 10:43 AM
To: arslist@ARSLIST.ORG
Subject: Re: "The CI Viewer Relationship viewer could not open because
the specific root CI does not exist." (UNCLASSIFIED)

Kevin,
I was at a client site that ran into the same problem and the upgrading
the CI Viewer fixed it for them. I would give that a shot if I were you.
You can always back out of it. You only have to upgrade the viewer,
nothing else.

Scott Parrish
IT Prophets, LLC
(770) 653-5203
www.itprophets.com 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin
Sent: Friday, May 09, 2008 10:33 AM
To: arslist@ARSLIST.ORG
Subject: Re: "The CI Viewer Relationship viewer could not open because
the specific root CI does not exist." (UNCLASSIFIED)

 I am getting the same error message you are getting and we are on the
same environment.  I have been working with BMC with this and they said
that it is a bug with encryption at least for us.  We got the error in
the mid tier logs.  Are you running AR Encryption on the AR Server?


Kevin Begosh

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of FRANK, GORDON CTR DISA JSSC
Sent: Friday, May 09, 2008 10:17 AM
To: arslist@ARSLIST.ORG
Subject: "The CI Viewer Relationship viewer could not open because the
specific root CI does not exist." (UNCLASSIFIED)

Classification:  UNCLASSIFIED
Caveats: NONE

"The CI Viewer Relationship viewer could not open because the specific
root CI does not exist."

Does anyone know how to correct this?

I get it when I try to run the CI Viewer from the CMDB Console, Browse
Information screen. I get it on my workstation. Another gentleman does
not and the CI Viewer works as advertised. I get a feeling it's a
parameter someplace

Mid-tier/BOXI Connectivity question

[William Rentfrow]

We have secured several servers and the connections are not working.  I
need to verify how connectivity works on the web.  As far as I can tell
the documentation does not cover this.

 

We are using Mid-tier 7.1 patch 001 on it's own Solaris server.  We are
using AR Server 7.1 patch 001 on it's own server.  We are using IM 7.03,
SLM 7.1, and CMDB 2.1.  We have a separate remote BO XI server with the
AR Web Report Viewer (7.1 patch 001 windows) installed (but no
mid-tier).

 

Assume the following:

Client Browser is "A".

Mid-tier is "B"

BOXI Server is "C"

AR Server is "D".

 

Does "A" ever directly connect to "C"?  Or does it go indirectly to "A >
B > C > B > A"?

 

 

William Rentfrow


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Re: "The CI Viewer Relationship viewer could not open because the specific root CI does not exist." (UNCLASSIFIED)

[Grooms, Frederick W]

Kevin,

Have you tried to download the Windows patch and extract the ci viewer
install from it (The Unix patch may not have the Windows ci viewer
install)?

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish
Sent: Friday, May 09, 2008 10:16 AM
To: arslist@ARSLIST.ORG
Subject: Re: "The CI Viewer Relationship viewer could not open because
the specific root CI does not exist." (UNCLASSIFIED)

Kevin,
Since your AR System is on a Unix server and your web server is a
Windows server and the CI Viewer gets installed on the Web Server, there
has to be a separate install. (Unless I am just totally delusional,
which wouldn't be the first time). If you still have the patch download
for the CMDB, check the patch to see if you have a CI Viewer installer.

Scott Parrish
IT Prophets, LLC
(770) 653-5203
www.itprophets.com 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin
Sent: Friday, May 09, 2008 11:06 AM
To: arslist@ARSLIST.ORG
Subject: Re: "The CI Viewer Relationship viewer could not open because
the specific root CI does not exist." (UNCLASSIFIED)

I was told by BMC that the CI Viewer is bundled in the CMDB 2.1 package
so there is no separate install. 


Kevin Begosh, RSP
External Initiatives
System Design & Integration
301-791-3540 Phone
410-422-3623 Cell
[EMAIL PROTECTED]

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish
Sent: Friday, May 09, 2008 11:02 AM
To: arslist@ARSLIST.ORG
Subject: Re: "The CI Viewer Relationship viewer could not open because
the specific root CI does not exist." (UNCLASSIFIED)

When you upgraded the CMDB to 2.1, did you upgrade the CI Viewer also?

Scott Parrish
IT Prophets, LLC
(770) 653-5203
www.itprophets.com 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin
Sent: Friday, May 09, 2008 10:47 AM
To: arslist@ARSLIST.ORG
Subject: Re: "The CI Viewer Relationship viewer could not open because
the specific root CI does not exist." (UNCLASSIFIED)

I am on a UNIX AR Server and a windows mid tier, so how do I get the ci
viewer, download the windows version and pull it out.  Also, which
version are you talking about upgrading to.  I am on CMDB 2.1 now. 


Kevin Begosh, RSP
External Initiatives
System Design & Integration
301-791-3540 Phone
410-422-3623 Cell
[EMAIL PROTECTED]

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish
Sent: Friday, May 09, 2008 10:43 AM
To: arslist@ARSLIST.ORG
Subject: Re: "The CI Viewer Relationship viewer could not open because
the specific root CI does not exist." (UNCLASSIFIED)

Kevin,
I was at a client site that ran into the same problem and the upgrading
the CI Viewer fixed it for them. I would give that a shot if I were you.
You can always back out of it. You only have to upgrade the viewer,
nothing else.

Scott Parrish
IT Prophets, LLC
(770) 653-5203
www.itprophets.com 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin
Sent: Friday, May 09, 2008 10:33 AM
To: arslist@ARSLIST.ORG
Subject: Re: "The CI Viewer Relationship viewer could not open because
the specific root CI does not exist." (UNCLASSIFIED)

 I am getting the same error message you are getting and we are on the
same environment.  I have been working with BMC with this and they said
that it is a bug with encryption at least for us.  We got the error in
the mid tier logs.  Are you running AR Encryption on the AR Server?


Kevin Begosh

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of FRANK, GORDON CTR DISA JSSC
Sent: Friday, May 09, 2008 10:17 AM
To: arslist@ARSLIST.ORG
Subject: "The CI Viewer Relationship viewer could not open because the
specific root CI does not exist." (UNCLASSIFIED)

Classification:  UNCLASSIFIED
Caveats: NONE

"The CI Viewer Relationship viewer could not open because the specific
root CI does not exist."

Does anyone know how to correct this?

I get it when I try to run the CI Viewer from the CMDB Console, Browse
Information screen. I get it on my workstation. Another gentleman does
not and the CI Viewer works as advertised. I get a feeling it's a
parameter someplace that I have set wrong.

My environment is:
Solaris
ARS 7.1p2
CMDB 2.1p2
ITSM 7.0.3p7
Mid-Tier 7.1p2 


Gordon M. Frank
DISA\Verizon FNS
Classification:  UNCLASSIFIED
Caveats: NONE


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_

OT: Friday Humor

[Axton]

George Bush goes to a South American conference for a few days. While
down there, an aide comes to him and whispers into his ear, " Sir, it
is my unpleasant duty to inform you that last night, 3 Brazilian
troops were killed in Iraq."

The color visibly drained from the President's face, and burying his
head in his hands, he repeatedly sobbed "Oh no, oh no, oh no."
Finally Bush looked at the aide and asked, "Exactly how many is a
Brazillion?"



Yeah I just had to! ;)

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OT: Friday Humor

[Axton]

A little boy goes to his dad and asks, "What is politics?"

Dad says, "Well son, let me try to explain it this way: I'm the
breadwinner of the family, so let's call me capitalism. Your Mom,
she's the administrator of the money, so we'll call her the
Government. We're here to take care of your needs, so we'll call you
the people. The nanny, we'll consider her the Working Class. And your
baby brother, we'll call him the Future. Now, think about that and see
if that makes sense,"

So the little boy goes off to bed thinking about what dad had said.
Later that night, he hears his baby brother crying, so he gets up to
check on him. He finds that the baby has severely soiled his diaper.
So the little boy goes to his parents' room and finds his mother sound
asleep. Not wanting to wake her, he goes to the nanny's room. Finding
the door locked, he peeks in the keyhole and sees his father in bed
with the nanny. He gives up and goes back to bed. The next morning,
the little boy says to his father, "Dad, I think I Understand the
concept of politics now." The father says, "Good son, tell me in your
own words what you think politics is all about." The little boy
replies, "Well, while Capitalism is screwing the Working Class, the
Government is sound asleep, the People are being ignored and the
Future is in deep $h!t."

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Re: Friday Humor ?

[J.T. Shyman]

Whoa! OT:Friday Humor déjà vu.

 

Didn’t we see this on 4/25?

 

:-)

 

--- J.T. Shyman

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gidd
Sent: Friday, May 09, 2008 11:12 AM
To: arslist@ARSLIST.ORG
Subject: OT:Friday Humor ?

 

SAD NEWS... 

Please join me in remembering a great icon of the entertainment community.
The Pillsbury Doughboy died yesterday of a yeast infection and trauma
complications from repeated pokes in the belly. He was 71.. 


Doughboy was buried in a lightly greased coffin. Dozens of celebrities
turned out to pay their respects, including Mrs. Butterworth, Hungry Jack,
theCalifornia Raisins, Betty Crocker, the Hostess Twinkies, and Captain
Crunch. The grave site was piled high with flours. 

Aunt Jemima delivered the eulogy and lovingly described Doughboy as a man
who never knew how much he was kneaded. Doughboy rose quickly in show
business, but his later life was filled with turnovers. He was not
considered a very smart cookie, wasting much of his dough on half-baked
schemes. Despite being a little flaky at times he still was a crusty old man
and was considered a positive roll model for millions. 


Doughboy is survived by his wife Play Dough, two children, John Dough and
Jane Dough, plus they had one in the oven. He is also survived by his
elderly father, Pop Tart. 


The funeral was held at 3:50 for about 20 minutes.
 

If this made you smile for even a brief second, please rise to the occasion
and take time to pass it on and share that smile with someone else who may
be having a crumby day and kneads it.

 

 

 

 

 

 

Regards…Gidd 

 

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html___

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Re: "The CI Viewer Relationship viewer could not open because the specific root CI does not exist." (UNCLASSIFIED)

[Scott Parrish]

Kevin,
Since your AR System is on a Unix server and your web server is a Windows
server and the CI Viewer gets installed on the Web Server, there has to be a
separate install. (Unless I am just totally delusional, which wouldn't be
the first time). If you still have the patch download for the CMDB, check
the patch to see if you have a CI Viewer installer.

Scott Parrish
IT Prophets, LLC
(770) 653-5203
www.itprophets.com 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin
Sent: Friday, May 09, 2008 11:06 AM
To: arslist@ARSLIST.ORG
Subject: Re: "The CI Viewer Relationship viewer could not open because the
specific root CI does not exist." (UNCLASSIFIED)

I was told by BMC that the CI Viewer is bundled in the CMDB 2.1 package
so there is no separate install. 


Kevin Begosh, RSP
External Initiatives
System Design & Integration 
301-791-3540 Phone
410-422-3623 Cell
[EMAIL PROTECTED]

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish
Sent: Friday, May 09, 2008 11:02 AM
To: arslist@ARSLIST.ORG
Subject: Re: "The CI Viewer Relationship viewer could not open because
the specific root CI does not exist." (UNCLASSIFIED)

When you upgraded the CMDB to 2.1, did you upgrade the CI Viewer also?

Scott Parrish
IT Prophets, LLC
(770) 653-5203
www.itprophets.com 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin
Sent: Friday, May 09, 2008 10:47 AM
To: arslist@ARSLIST.ORG
Subject: Re: "The CI Viewer Relationship viewer could not open because
the specific root CI does not exist." (UNCLASSIFIED)

I am on a UNIX AR Server and a windows mid tier, so how do I get the ci
viewer, download the windows version and pull it out.  Also, which
version are you talking about upgrading to.  I am on CMDB 2.1 now. 


Kevin Begosh, RSP
External Initiatives
System Design & Integration
301-791-3540 Phone
410-422-3623 Cell
[EMAIL PROTECTED]

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish
Sent: Friday, May 09, 2008 10:43 AM
To: arslist@ARSLIST.ORG
Subject: Re: "The CI Viewer Relationship viewer could not open because
the specific root CI does not exist." (UNCLASSIFIED)

Kevin,
I was at a client site that ran into the same problem and the upgrading
the CI Viewer fixed it for them. I would give that a shot if I were you.
You can always back out of it. You only have to upgrade the viewer,
nothing else.

Scott Parrish
IT Prophets, LLC
(770) 653-5203
www.itprophets.com 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin
Sent: Friday, May 09, 2008 10:33 AM
To: arslist@ARSLIST.ORG
Subject: Re: "The CI Viewer Relationship viewer could not open because
the specific root CI does not exist." (UNCLASSIFIED)

 I am getting the same error message you are getting and we are on the
same environment.  I have been working with BMC with this and they said
that it is a bug with encryption at least for us.  We got the error in
the mid tier logs.  Are you running AR Encryption on the AR Server?


Kevin Begosh

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of FRANK, GORDON CTR DISA JSSC
Sent: Friday, May 09, 2008 10:17 AM
To: arslist@ARSLIST.ORG
Subject: "The CI Viewer Relationship viewer could not open because the
specific root CI does not exist." (UNCLASSIFIED)

Classification:  UNCLASSIFIED
Caveats: NONE

"The CI Viewer Relationship viewer could not open because the specific
root CI does not exist."

Does anyone know how to correct this?

I get it when I try to run the CI Viewer from the CMDB Console, Browse
Information screen. I get it on my workstation. Another gentleman does
not and the CI Viewer works as advertised. I get a feeling it's a
parameter someplace that I have set wrong.

My environment is:
Solaris
ARS 7.1p2
CMDB 2.1p2
ITSM 7.0.3p7
Mid-Tier 7.1p2 


Gordon M. Frank
DISA\Verizon FNS
Classification:  UNCLASSIFIED
Caveats: NONE


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Re: "The CI Viewer Relationship viewer could not open because the specific root CI does not exist." (UNCLASSIFIED)

[J.T. Shyman]

Bundled with, yes.

No separate install, no.

Look for a civiewer installer file in the CMDB download and install it on
your mid-tier.

--- J.T. Shyman

 -Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin
Sent: Friday, May 09, 2008 11:06 AM
To: arslist@ARSLIST.ORG
Subject: Re: "The CI Viewer Relationship viewer could not open because the
specific root CI does not exist." (UNCLASSIFIED)

I was told by BMC that the CI Viewer is bundled in the CMDB 2.1 package
so there is no separate install. 


Kevin Begosh, RSP
External Initiatives
System Design & Integration 
301-791-3540 Phone
410-422-3623 Cell
[EMAIL PROTECTED]

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish
Sent: Friday, May 09, 2008 11:02 AM
To: arslist@ARSLIST.ORG
Subject: Re: "The CI Viewer Relationship viewer could not open because
the specific root CI does not exist." (UNCLASSIFIED)

When you upgraded the CMDB to 2.1, did you upgrade the CI Viewer also?

Scott Parrish
IT Prophets, LLC
(770) 653-5203
www.itprophets.com 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin
Sent: Friday, May 09, 2008 10:47 AM
To: arslist@ARSLIST.ORG
Subject: Re: "The CI Viewer Relationship viewer could not open because
the specific root CI does not exist." (UNCLASSIFIED)

I am on a UNIX AR Server and a windows mid tier, so how do I get the ci
viewer, download the windows version and pull it out.  Also, which
version are you talking about upgrading to.  I am on CMDB 2.1 now. 


Kevin Begosh, RSP
External Initiatives
System Design & Integration
301-791-3540 Phone
410-422-3623 Cell
[EMAIL PROTECTED]

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish
Sent: Friday, May 09, 2008 10:43 AM
To: arslist@ARSLIST.ORG
Subject: Re: "The CI Viewer Relationship viewer could not open because
the specific root CI does not exist." (UNCLASSIFIED)

Kevin,
I was at a client site that ran into the same problem and the upgrading
the CI Viewer fixed it for them. I would give that a shot if I were you.
You can always back out of it. You only have to upgrade the viewer,
nothing else.

Scott Parrish
IT Prophets, LLC
(770) 653-5203
www.itprophets.com 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin
Sent: Friday, May 09, 2008 10:33 AM
To: arslist@ARSLIST.ORG
Subject: Re: "The CI Viewer Relationship viewer could not open because
the specific root CI does not exist." (UNCLASSIFIED)

 I am getting the same error message you are getting and we are on the
same environment.  I have been working with BMC with this and they said
that it is a bug with encryption at least for us.  We got the error in
the mid tier logs.  Are you running AR Encryption on the AR Server?


Kevin Begosh

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of FRANK, GORDON CTR DISA JSSC
Sent: Friday, May 09, 2008 10:17 AM
To: arslist@ARSLIST.ORG
Subject: "The CI Viewer Relationship viewer could not open because the
specific root CI does not exist." (UNCLASSIFIED)

Classification:  UNCLASSIFIED
Caveats: NONE

"The CI Viewer Relationship viewer could not open because the specific
root CI does not exist."

Does anyone know how to correct this?

I get it when I try to run the CI Viewer from the CMDB Console, Browse
Information screen. I get it on my workstation. Another gentleman does
not and the CI Viewer works as advertised. I get a feeling it's a
parameter someplace that I have set wrong.

My environment is:
Solaris
ARS 7.1p2
CMDB 2.1p2
ITSM 7.0.3p7
Mid-Tier 7.1p2 


Gordon M. Frank
DISA\Verizon FNS
Classification:  UNCLASSIFIED
Caveats: NONE


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OT:Friday Humor ?

[Gidd]

SAD NEWS... 

Please join me in remembering a great icon of the entertainment community.
The Pillsbury Doughboy died yesterday of a yeast infection and trauma
complications from repeated pokes in the belly. He was 71.. 


Doughboy was buried in a lightly greased coffin. Dozens of celebrities
turned out to pay their respects, including Mrs. Butterworth, Hungry Jack,
theCalifornia Raisins, Betty Crocker, the Hostess Twinkies, and Captain
Crunch. The grave site was piled high with flours. 

Aunt Jemima delivered the eulogy and lovingly described Doughboy as a man
who never knew how much he was kneaded. Doughboy rose quickly in show
business, but his later life was filled with turnovers. He was not
considered a very smart cookie, wasting much of his dough on half-baked
schemes. Despite being a little flaky at times he still was a crusty old man
and was considered a positive roll model for millions. 


Doughboy is survived by his wife Play Dough, two children, John Dough and
Jane Dough, plus they had one in the oven. He is also survived by his
elderly father, Pop Tart. 


The funeral was held at 3:50 for about 20 minutes.
 

If this made you smile for even a brief second, please rise to the occasion
and take time to pass it on and share that smile with someone else who may
be having a crumby day and kneads it.

 

 

 

 

 

 

Regards.Gidd 

 


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Temporarily disable DSO?

[Joe Castleman]

All,

Is there a way to temporarily disable a DSO mapping, such that any
transactions on the "from" server will go into the Pending
Distributions queue and reliably flush out when DSO is again enabled?
I want to disable outbound traffic in one direction (i.e. one
mapping), but not another (i.e. another mapping to a different "to"
server).  Disabling the distributed mappings causes the transactions
to simply fail, with no queueing (I know the workaround for that is to
simply export those entries where Modified Date >= the time I disabled
DSO).  I also want to avoid stopping and restarting the Remedy
service.

I have tried adding a line "Disable-Client-Operation: 5" to the ar.cfg
file and then running "arsignal -c".  Actually this does work, but not
in reverse - I can't seem to undo it.  If I comment out the line (or
delete it) and run "arsignal -c" again, DSO is not enabled (but no
errors).  (I also tried this using driver.exe and running the "sig"
command, no luck, but no errors either.)  A drawback to this method -
if it worked as expected - is that it disables the entire DSO, I
really just want to stop one mapping but not another.  Re-starting the
Remedy service did not clear up the queue (and again, restarting is
something I want to avoid, anyway.).

It occurred to me to try commenting-out the "DSO-Target-Connection:"
lines in ar.cfg but, as mentioned, I'm having trouble using "arsignal"
to undo the changes.

Details (both "to" and "from" servers):
ARS 6.3, p22
Help Desk 6 (with a lot of home-grown objects)
MS-SQL 2005 (9.00.3042.00)
Windows Server 2k3 R2

Thanks in advance,

Joe Castleman

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Re: "The CI Viewer Relationship viewer could not open because the specific root CI does not exist." (UNCLASSIFIED)

[Begosh, Kevin]

I was told by BMC that the CI Viewer is bundled in the CMDB 2.1 package
so there is no separate install. 


Kevin Begosh, RSP
External Initiatives
System Design & Integration 
301-791-3540 Phone
410-422-3623 Cell
[EMAIL PROTECTED]

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish
Sent: Friday, May 09, 2008 11:02 AM
To: arslist@ARSLIST.ORG
Subject: Re: "The CI Viewer Relationship viewer could not open because
the specific root CI does not exist." (UNCLASSIFIED)

When you upgraded the CMDB to 2.1, did you upgrade the CI Viewer also?

Scott Parrish
IT Prophets, LLC
(770) 653-5203
www.itprophets.com 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin
Sent: Friday, May 09, 2008 10:47 AM
To: arslist@ARSLIST.ORG
Subject: Re: "The CI Viewer Relationship viewer could not open because
the specific root CI does not exist." (UNCLASSIFIED)

I am on a UNIX AR Server and a windows mid tier, so how do I get the ci
viewer, download the windows version and pull it out.  Also, which
version are you talking about upgrading to.  I am on CMDB 2.1 now. 


Kevin Begosh, RSP
External Initiatives
System Design & Integration
301-791-3540 Phone
410-422-3623 Cell
[EMAIL PROTECTED]

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish
Sent: Friday, May 09, 2008 10:43 AM
To: arslist@ARSLIST.ORG
Subject: Re: "The CI Viewer Relationship viewer could not open because
the specific root CI does not exist." (UNCLASSIFIED)

Kevin,
I was at a client site that ran into the same problem and the upgrading
the CI Viewer fixed it for them. I would give that a shot if I were you.
You can always back out of it. You only have to upgrade the viewer,
nothing else.

Scott Parrish
IT Prophets, LLC
(770) 653-5203
www.itprophets.com 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin
Sent: Friday, May 09, 2008 10:33 AM
To: arslist@ARSLIST.ORG
Subject: Re: "The CI Viewer Relationship viewer could not open because
the specific root CI does not exist." (UNCLASSIFIED)

 I am getting the same error message you are getting and we are on the
same environment.  I have been working with BMC with this and they said
that it is a bug with encryption at least for us.  We got the error in
the mid tier logs.  Are you running AR Encryption on the AR Server?


Kevin Begosh

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of FRANK, GORDON CTR DISA JSSC
Sent: Friday, May 09, 2008 10:17 AM
To: arslist@ARSLIST.ORG
Subject: "The CI Viewer Relationship viewer could not open because the
specific root CI does not exist." (UNCLASSIFIED)

Classification:  UNCLASSIFIED
Caveats: NONE

"The CI Viewer Relationship viewer could not open because the specific
root CI does not exist."

Does anyone know how to correct this?

I get it when I try to run the CI Viewer from the CMDB Console, Browse
Information screen. I get it on my workstation. Another gentleman does
not and the CI Viewer works as advertised. I get a feeling it's a
parameter someplace that I have set wrong.

My environment is:
Solaris
ARS 7.1p2
CMDB 2.1p2
ITSM 7.0.3p7
Mid-Tier 7.1p2 


Gordon M. Frank
DISA\Verizon FNS
Classification:  UNCLASSIFIED
Caveats: NONE


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Re: ASP.Net code (Web page accessing ITSM 7 Incidents)

[Kevin Pulsen]

**
Hi Matt,I already have this file, the sample in the arsys_aspnet does not convert properly into MS Visual Web Developer 2008 Express 
Edition, it will not load.Plus, I still lost at how the connections are made where -1. Login Page (Check your Remedy LoginID 
and password from CTM:People form)2. Based upon your Remedy LoginID show you 
only your Incidents you have open etcThanks,Kevin P.** 






Kevin,
 
Go 
to http://developer.bmc.com and search 
for “AR System .NET and COM API 
7.1”.  
That will allow you to use the Remedy API for the functions you need (no reason 
to reinvent the wheel!).
 
Good 
luck,
Matt 
Reinfeldt
 

From: Action Request 
System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of 
Kevin PulsenSent: Friday, May 09, 2008 9:45 AMTo: 
arslist@ARSLIST.ORGSubject: ASP.Net code (Web page accessing ITSM 7 
Incidents)
 
** 




Hello everyone and happy Friday!I am extremely new to 
asp.net coding, couple of days to be exact.Here is what I have done so far 
-1. Downloaded and installed MS Visual Web Developer 2008 Express 
Edition.2. Created a SQL DataSource connection to my SQL 2005 ARSystem 
database3. I am able to pull all data (Incidents that are currently in - 
Views, HPD_Help_Desk form)Ok here is where I need some help 
-What I would like to do1. Login Page (Check your Remedy LoginID 
and password from CTM:People form)2. Based upon your Remedy LoginID show you 
only your Incidents you have open etc.3. Update your Incidents if 
needed.I've seen this done before, so I know it's possible.I 
searched the ARSList, ASP.Net, BMC Developer Community and MSDN to no avail on 
some sample codeI hope someone is willing to share some asp.net code, or 
where I can find some sample code.Current system -AR Server 7.1 
patch 002Service Desk (Incident & Problem Patch 7)Mid-TierSQL 
2005If there is any other information required please let me 
know.Thanks and have a great weekend.

  Be a better friend, newshound, and 
know-it-all with Yahoo! Mobile.  Try it now.
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Re: ASP.Net code (Web page accessing ITSM 7 Incidents)

[Chandre Gowda]

Kevin,

  Did you think of doing this via WebServices instead of ODBC ?

Cheers,
Chandru

On Fri, May 9, 2008 at 10:44 AM, Kevin Pulsen <[EMAIL PROTECTED]> wrote:

> **  Hello everyone and happy Friday!
>
> I am extremely new to asp.net coding, couple of days to be exact.
> Here is what I have done so far -
> 1. Downloaded and installed MS Visual Web Developer 2008 Express Edition.
> 2. Created a SQL DataSource connection to my SQL 2005 ARSystem database
> 3. I am able to pull all data (Incidents that are currently in - Views,
> HPD_Help_Desk form)
>
> Ok here is where I need some help -
>
> What I would like to do
>
> 1. Login Page (Check your Remedy LoginID and password from CTM:People form)
> 2. Based upon your Remedy LoginID show you only your Incidents you have
> open etc.
> 3. Update your Incidents if needed.
>
> I've seen this done before, so I know it's possible.
> I searched the ARSList, ASP.Net, BMC Developer Community and MSDN to no
> avail on some sample code
> I hope someone is willing to share some asp.net code, or where I can find
> some sample code.
>
> Current system -
> AR Server 7.1 patch 002
> Service Desk (Incident & Problem Patch 7)
> Mid-Tier
> SQL 2005
>
> If there is any other information required please let me know.
>
> Thanks and have a great weekend.
>
> Kevin P.
>  --
> Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it
> now.__Platinum
>  Sponsor:
> www.rmsportal.com ARSlist: "Where the Answers Are" html___
>

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Re: ZTmpSchema1 strangeness

[Rick Cook]

I agree with Scott - on both counts.  It used to be the case, but a few
versions ago all of a sudden it wasn't, which was a surprise to me, too,
when someone finally showed me.  If you look at almost any ITSM 7 form,
there is only one view, and a great many fields are not included on it.

Rick

On Fri, May 9, 2008 at 6:32 AM, Scott Parrish <[EMAIL PROTECTED]>
wrote:

> David,
> You are easily one of the most knowledgeable responders on this list, but I
> have to say that this simply is not true.
>
> If you remove a trim field, table field, control (button), page or page
> holder from its only view, it will be deleted. However, if you remove a
> data
> holding field from the view, such as a display only character field, it
> will
> not be deleted, although it will lose all of its display information.
>
> Scott Parrish
> IT Prophets, LLC
> (770) 653-5203
> www.itprophets.com
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of David Sanders
> Sent: Wednesday, May 07, 2008 4:12 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: ZTmpSchema1 strangeness
>
> Hi Drew
>
> If you remove a field from its only view the field will be deleted when you
> save the form (unless it is an attachment field - go figure !!).  So if you
> pull one of these fields that are not in any view into the only view, you
> cannot then remove it from the view again easily.
>
> If you really need to remove it from the view (and this is how those fields
> got in that strange position in the first place), create a temporary view
> and move the field into this new view and remove from your proper view.
> Update the form.  Then delete the temporary view and save.  You end up with
> the field still existing, but not in any view.
>
> HTH
>
> David Sanders
> Remedy Solution Architect
> Enterprise Service Suite @ Work
> ==
> ARS List Award Winner 2005
> Best 3rd party Remedy Application
>
> See the ESS Concepts Guide
>
> tel +44 1494 468980
> mobile +44 7710 377761
> email [EMAIL PROTECTED]
>
> web http://www.westoverconsulting.co.uk
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Drew Shuller
> Sent: Wednesday, May 07, 2008 9:02 PM
> To: arslist@ARSLIST.ORG
> Subject: ZTmpSchema1 strangeness
>
> This is some strangeness. In the course of normal ITSM system development,
> somethings not working. An AL log says that the AL that a button runs is
> failing the qual. The field in the qual is hidden, so I'm going to unhide
> it and then run the workflow again.
>
> So, in the Admin tool...the field isn't there so I go to Form...Current
> View...Fields In View. The field is in the list of fields not in view so I
> move it over. When I'm done with the testing, I want to move that field
> back over to the Fields Not In View column.
>
> No problem...except that there is a problem. A message pops up telling me
> that I'm about to remove a field from its only view. If there's only one
> view, then how could the field not be in it to begin with? Is this because
> AST:Asset Management Console is a Display-Only form?
>
> Drew
> Tulsa, OK
>
>
> 
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>
>
> 
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>
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Re: ASP.Net code (Web page accessing ITSM 7 Incidents)

[Matt Ferrigno]

Kevin,

I agree with Matt.  Download the the .net framework from the BMC develoer
site.  I'm not sure if you're using vb.net or c#,  but here's an example of
authenticating a user with asp.net in vb.net.  You'll need to reference the
BMC.ARSystem namespace. Just follwo the direction for seting up the remedy
.net api and that should get you started.

ARServer.Login(Me.txtServerName.Text, Me.txtUserName.Text,
Me.txtPassword.Text, "")
Dim isAdmin, isSubAdmin, isCustomize As Boolean
ARServer.VerifyUser(isAdmin, isSubAdmin, isCustomize)

Hope this helps

Matt Ferrigno


On 5/9/08, Matt Reinfeldt <[EMAIL PROTECTED]> wrote:
>
> **
>
> Kevin,
>
>
>
> Go to http://developer.bmc.com and search for "AR System .NET and COM API
> 7.1".  That will allow you to use the Remedy API for the functions you
> need (no reason to reinvent the wheel!).
>
>
>
> Good luck,
>
>
> Matt Reinfeldt
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Kevin Pulsen
> *Sent:* Friday, May 09, 2008 9:45 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* ASP.Net code (Web page accessing ITSM 7 Incidents)
>
>
>
> **
>
> Hello everyone and happy Friday!
>
> I am extremely new to asp.net coding, couple of days to be exact.
> Here is what I have done so far -
> 1. Downloaded and installed MS Visual Web Developer 2008 Express Edition.
> 2. Created a SQL DataSource connection to my SQL 2005 ARSystem database
> 3. I am able to pull all data (Incidents that are currently in - Views,
> HPD_Help_Desk form)
>
> Ok here is where I need some help -
>
> What I would like to do
>
> 1. Login Page (Check your Remedy LoginID and password from CTM:People form)
> 2. Based upon your Remedy LoginID show you only your Incidents you have
> open etc.
> 3. Update your Incidents if needed.
>
> I've seen this done before, so I know it's possible.
> I searched the ARSList, ASP.Net, BMC Developer Community and MSDN to no
> avail on some sample code
> I hope someone is willing to share some asp.net code, or where I can find
> some sample code.
>
> Current system -
> AR Server 7.1 patch 002
> Service Desk (Incident & Problem Patch 7)
> Mid-Tier
> SQL 2005
>
> If there is any other information required please let me know.
>
> Thanks and have a great weekend.
>
> Kevin P.
>
>
>  --
>
> Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it
> now.__Platinum
>  Sponsor:
> www.rmsportal.com ARSlist: "Where the Answers Are" html___
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
>

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Re: "The CI Viewer Relationship viewer could not open because the specific root CI does not exist." (UNCLASSIFIED)

[Scott Parrish]

When you upgraded the CMDB to 2.1, did you upgrade the CI Viewer also?

Scott Parrish
IT Prophets, LLC
(770) 653-5203
www.itprophets.com 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin
Sent: Friday, May 09, 2008 10:47 AM
To: arslist@ARSLIST.ORG
Subject: Re: "The CI Viewer Relationship viewer could not open because the
specific root CI does not exist." (UNCLASSIFIED)

I am on a UNIX AR Server and a windows mid tier, so how do I get the ci
viewer, download the windows version and pull it out.  Also, which
version are you talking about upgrading to.  I am on CMDB 2.1 now. 


Kevin Begosh, RSP
External Initiatives
System Design & Integration 
301-791-3540 Phone
410-422-3623 Cell
[EMAIL PROTECTED]

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish
Sent: Friday, May 09, 2008 10:43 AM
To: arslist@ARSLIST.ORG
Subject: Re: "The CI Viewer Relationship viewer could not open because
the specific root CI does not exist." (UNCLASSIFIED)

Kevin,
I was at a client site that ran into the same problem and the upgrading
the CI Viewer fixed it for them. I would give that a shot if I were you.
You can always back out of it. You only have to upgrade the viewer,
nothing else.

Scott Parrish
IT Prophets, LLC
(770) 653-5203
www.itprophets.com 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin
Sent: Friday, May 09, 2008 10:33 AM
To: arslist@ARSLIST.ORG
Subject: Re: "The CI Viewer Relationship viewer could not open because
the specific root CI does not exist." (UNCLASSIFIED)

 I am getting the same error message you are getting and we are on the
same environment.  I have been working with BMC with this and they said
that it is a bug with encryption at least for us.  We got the error in
the mid tier logs.  Are you running AR Encryption on the AR Server?


Kevin Begosh

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of FRANK, GORDON CTR DISA JSSC
Sent: Friday, May 09, 2008 10:17 AM
To: arslist@ARSLIST.ORG
Subject: "The CI Viewer Relationship viewer could not open because the
specific root CI does not exist." (UNCLASSIFIED)

Classification:  UNCLASSIFIED
Caveats: NONE

"The CI Viewer Relationship viewer could not open because the specific
root CI does not exist."

Does anyone know how to correct this?

I get it when I try to run the CI Viewer from the CMDB Console, Browse
Information screen. I get it on my workstation. Another gentleman does
not and the CI Viewer works as advertised. I get a feeling it's a
parameter someplace that I have set wrong.

My environment is:
Solaris
ARS 7.1p2
CMDB 2.1p2
ITSM 7.0.3p7
Mid-Tier 7.1p2 


Gordon M. Frank
DISA\Verizon FNS
Classification:  UNCLASSIFIED
Caveats: NONE


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Re: ASP.Net code (Web page accessing ITSM 7 Incidents)

[Matt Reinfeldt]

Kevin,

 

Go to http://developer.bmc.com and search for "AR System .NET and COM API
7.1".  That will allow you to use the Remedy API for the functions you need
(no reason to reinvent the wheel!).

 

Good luck,


Matt Reinfeldt

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kevin Pulsen
Sent: Friday, May 09, 2008 9:45 AM
To: arslist@ARSLIST.ORG
Subject: ASP.Net code (Web page accessing ITSM 7 Incidents)

 

** 


Hello everyone and happy Friday!

I am extremely new to asp.net coding, couple of days to be exact.
Here is what I have done so far -
1. Downloaded and installed MS Visual Web Developer 2008 Express Edition.
2. Created a SQL DataSource connection to my SQL 2005 ARSystem database
3. I am able to pull all data (Incidents that are currently in - Views,
HPD_Help_Desk form)

Ok here is where I need some help -

What I would like to do

1. Login Page (Check your Remedy LoginID and password from CTM:People form)
2. Based upon your Remedy LoginID show you only your Incidents you have open
etc.
3. Update your Incidents if needed.

I've seen this done before, so I know it's possible.
I searched the ARSList, ASP.Net, BMC Developer Community and MSDN to no
avail on some sample code
I hope someone is willing to share some asp.net code, or where I can find
some sample code.

Current system -
AR Server 7.1 patch 002
Service Desk (Incident & Problem Patch 7)
Mid-Tier
SQL 2005

If there is any other information required please let me know.

Thanks and have a great weekend.

Kevin P.

 

  _  

Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try
  it now. __Platinum Sponsor: www.rmsportal.com ARSlist:
"Where the Answers Are" html___ 


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Re: "The CI Viewer Relationship viewer could not open because the specific root CI does not exist." (UNCLASSIFIED)

[Begosh, Kevin]

I am on a UNIX AR Server and a windows mid tier, so how do I get the ci
viewer, download the windows version and pull it out.  Also, which
version are you talking about upgrading to.  I am on CMDB 2.1 now. 


Kevin Begosh, RSP
External Initiatives
System Design & Integration 
301-791-3540 Phone
410-422-3623 Cell
[EMAIL PROTECTED]

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish
Sent: Friday, May 09, 2008 10:43 AM
To: arslist@ARSLIST.ORG
Subject: Re: "The CI Viewer Relationship viewer could not open because
the specific root CI does not exist." (UNCLASSIFIED)

Kevin,
I was at a client site that ran into the same problem and the upgrading
the CI Viewer fixed it for them. I would give that a shot if I were you.
You can always back out of it. You only have to upgrade the viewer,
nothing else.

Scott Parrish
IT Prophets, LLC
(770) 653-5203
www.itprophets.com 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin
Sent: Friday, May 09, 2008 10:33 AM
To: arslist@ARSLIST.ORG
Subject: Re: "The CI Viewer Relationship viewer could not open because
the specific root CI does not exist." (UNCLASSIFIED)

 I am getting the same error message you are getting and we are on the
same environment.  I have been working with BMC with this and they said
that it is a bug with encryption at least for us.  We got the error in
the mid tier logs.  Are you running AR Encryption on the AR Server?


Kevin Begosh

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of FRANK, GORDON CTR DISA JSSC
Sent: Friday, May 09, 2008 10:17 AM
To: arslist@ARSLIST.ORG
Subject: "The CI Viewer Relationship viewer could not open because the
specific root CI does not exist." (UNCLASSIFIED)

Classification:  UNCLASSIFIED
Caveats: NONE

"The CI Viewer Relationship viewer could not open because the specific
root CI does not exist."

Does anyone know how to correct this?

I get it when I try to run the CI Viewer from the CMDB Console, Browse
Information screen. I get it on my workstation. Another gentleman does
not and the CI Viewer works as advertised. I get a feeling it's a
parameter someplace that I have set wrong.

My environment is:
Solaris
ARS 7.1p2
CMDB 2.1p2
ITSM 7.0.3p7
Mid-Tier 7.1p2 


Gordon M. Frank
DISA\Verizon FNS
Classification:  UNCLASSIFIED
Caveats: NONE


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ASP.Net code (Web page accessing ITSM 7 Incidents)

[Kevin Pulsen]

**
Hello everyone and happy Friday!I am extremely new to asp.net coding, couple of days to be exact.Here is what I have done so far -1. Downloaded and installed MS Visual Web Developer 2008 Express Edition.2. Created a SQL DataSource connection to my SQL 2005 ARSystem database3. I am able to pull all data (Incidents that are currently in - Views, HPD_Help_Desk form)Ok here is where I need some help -What I would like to do1. Login Page (Check your Remedy LoginID and password from CTM:People form)2. Based upon your Remedy LoginID show you only your Incidents you have open etc.3. Update your Incidents if needed.I've seen this done before, so I know it's possible.I searched the ARSList, ASP.Net, BMC Developer Community and MSDN to no avail on some sample codeI hope someone is willing to share some asp.net
 code, or where I can find some sample code.Current system -AR Server 7.1 patch 002Service Desk (Incident & Problem Patch 7)Mid-TierSQL 2005If there is any other information required please let me know.Thanks and have a great weekend.Kevin P.

  Be a better friend, newshound, and 
know-it-all with Yahoo! Mobile.  Try it now.
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Re: "The CI Viewer Relationship viewer could not open because the specific root CI does not exist." (UNCLASSIFIED)

[Scott Parrish]

Kevin,
I was at a client site that ran into the same problem and the upgrading the
CI Viewer fixed it for them. I would give that a shot if I were you. You can
always back out of it. You only have to upgrade the viewer, nothing else.

Scott Parrish
IT Prophets, LLC
(770) 653-5203
www.itprophets.com 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin
Sent: Friday, May 09, 2008 10:33 AM
To: arslist@ARSLIST.ORG
Subject: Re: "The CI Viewer Relationship viewer could not open because the
specific root CI does not exist." (UNCLASSIFIED)

 I am getting the same error message you are getting and we are on the
same environment.  I have been working with BMC with this and they said
that it is a bug with encryption at least for us.  We got the error in
the mid tier logs.  Are you running AR Encryption on the AR Server?


Kevin Begosh

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of FRANK, GORDON CTR DISA JSSC
Sent: Friday, May 09, 2008 10:17 AM
To: arslist@ARSLIST.ORG
Subject: "The CI Viewer Relationship viewer could not open because the
specific root CI does not exist." (UNCLASSIFIED)

Classification:  UNCLASSIFIED
Caveats: NONE

"The CI Viewer Relationship viewer could not open because the specific
root CI does not exist."

Does anyone know how to correct this?

I get it when I try to run the CI Viewer from the CMDB Console, Browse
Information screen. I get it on my workstation. Another gentleman does
not and the CI Viewer works as advertised. I get a feeling it's a
parameter someplace that I have set wrong.

My environment is:
Solaris
ARS 7.1p2
CMDB 2.1p2
ITSM 7.0.3p7
Mid-Tier 7.1p2 


Gordon M. Frank
DISA\Verizon FNS
Classification:  UNCLASSIFIED
Caveats: NONE


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Re: "The CI Viewer Relationship viewer could not open because the specific root CI does not exist." (UNCLASSIFIED)

[Begosh, Kevin]

 I am getting the same error message you are getting and we are on the
same environment.  I have been working with BMC with this and they said
that it is a bug with encryption at least for us.  We got the error in
the mid tier logs.  Are you running AR Encryption on the AR Server?


Kevin Begosh

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of FRANK, GORDON CTR DISA JSSC
Sent: Friday, May 09, 2008 10:17 AM
To: arslist@ARSLIST.ORG
Subject: "The CI Viewer Relationship viewer could not open because the
specific root CI does not exist." (UNCLASSIFIED)

Classification:  UNCLASSIFIED
Caveats: NONE

"The CI Viewer Relationship viewer could not open because the specific
root CI does not exist."

Does anyone know how to correct this?

I get it when I try to run the CI Viewer from the CMDB Console, Browse
Information screen. I get it on my workstation. Another gentleman does
not and the CI Viewer works as advertised. I get a feeling it's a
parameter someplace that I have set wrong.

My environment is:
Solaris
ARS 7.1p2
CMDB 2.1p2
ITSM 7.0.3p7
Mid-Tier 7.1p2 


Gordon M. Frank
DISA\Verizon FNS
Classification:  UNCLASSIFIED
Caveats: NONE


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Re: "The CI Viewer Relationship viewer could not open because the specific root CI does not exist." (UNCLASSIFIED)

[Scott Parrish]

Yes, you need to upgrade the CI Viewer (and the CI Viewer ONLY) to patch 4
or above. Download the latest CMDB patch, within the patch is the CI Viewer
install.

Scott Parrish
IT Prophets, LLC
(770) 653-5203
www.itprophets.com 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of FRANK, GORDON CTR DISA JSSC
Sent: Friday, May 09, 2008 10:17 AM
To: arslist@ARSLIST.ORG
Subject: "The CI Viewer Relationship viewer could not open because the
specific root CI does not exist." (UNCLASSIFIED)

Classification:  UNCLASSIFIED 
Caveats: NONE

"The CI Viewer Relationship viewer could not open because the specific
root CI does not exist."

Does anyone know how to correct this?

I get it when I try to run the CI Viewer from the CMDB Console, Browse
Information screen. I get it on my workstation. Another gentleman does
not and the CI Viewer works as advertised. I get a feeling it's a
parameter someplace that I have set wrong.

My environment is:
Solaris
ARS 7.1p2
CMDB 2.1p2
ITSM 7.0.3p7
Mid-Tier 7.1p2 


Gordon M. Frank
DISA\Verizon FNS
Classification:  UNCLASSIFIED 
Caveats: NONE


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"The CI Viewer Relationship viewer could not open because the specific root CI does not exist." (UNCLASSIFIED)

[FRANK, GORDON CTR DISA JSSC]

Classification:  UNCLASSIFIED 
Caveats: NONE

"The CI Viewer Relationship viewer could not open because the specific
root CI does not exist."

Does anyone know how to correct this?

I get it when I try to run the CI Viewer from the CMDB Console, Browse
Information screen. I get it on my workstation. Another gentleman does
not and the CI Viewer works as advertised. I get a feeling it's a
parameter someplace that I have set wrong.

My environment is:
Solaris
ARS 7.1p2
CMDB 2.1p2
ITSM 7.0.3p7
Mid-Tier 7.1p2 


Gordon M. Frank
DISA\Verizon FNS
Classification:  UNCLASSIFIED 
Caveats: NONE

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Re: Floating License alert

[Shellman, David]

Actually with server stats enabled, you can add workflow to send email when the 
number of floating licenses reaches a certain value or greater.

We have the form set to create a record at 10 minute intervals.  If the 
floating license count is greater than 5 less than our floating licenses, I get 
an email.  At 2 less I get paged. 
Dave
-
[EMAIL PROTECTED]
(Wireless)

- Original Message -
From: Action Request System discussion list(ARSList) 
To: arslist@ARSLIST.ORG 
Sent: Fri May 09 09:35:55 2008
Subject: Re: Floating License alert

** 
I would recommend enabling your server stats.  There's a floating write token 
denied field that you can watch among others.
 
Ben Cantatore
Remedy Manager
(914) 457-6209
 
Emerging Health IT
3 Odell Plaza
Yonkers, New York 10701


>>> [EMAIL PROTECTED] 05/09/08 9:11 AM >>>

Hi All & TGIF,

Is there any way to set up workflow so that if all of the floating
licenses are in use and a user gets the "read-only" message, an email
can be sent to the admin?

I have been watching licenses in the Admin Tool and frequently grep the
usr.log, but there has to be an easier way.

Thanks
Mark

Mark Brittain
Remedy Developer
NaviSite ESM Operations
315-453-2912 x5418 (Office)
315-317-2897 (Cell)
[EMAIL PROTECTED]


This e-mail is the property of NaviSite, Inc. It is intended only
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information that is privileged, confidential, or otherwise protected
from disclosure. Distribution or copying of this e-mail, or the
information contained herein, to anyone other than the intended
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Re: Changing a Field to Required

[Louis Cobuccio]

Hi Roger,

Thank you and all for the emails.  Sorry I haven't replied sooner, we
are in the middle of audit season :-(

Anyway, here is my Run if statement: ( 'Actual Start Date' !=  $NULL$ )
AND  ( 'z1D_Activity Type*' != "Closure Information" ) AND (
'z1D_Summary' =  $NULL$ ).  My If Action is simple, Message w/Type of
Error, Please enter "Closure Information" into the Work Info section of
the change ticket in order to "Complete" the ticket.

I've set the Execution order to 0.

It looks like the action works, but it is rather shaky.  The Error
Message pops up as needed but the status still shows Completed and you
have to refresh the screen in order for it to go back to Implementation
in Progress.  Also it still populates the Actual Start and End dates.

Thank you,
Lou

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Nall, Roger
Sent: Wednesday, May 07, 2008 1:26 PM
To: arslist@ARSLIST.ORG
Subject: Re: Changing a Field to Required

Louis,

What are the Execute On conditions and Execution Order of your Active
Link? That may point you in the right direction.

HTH,

Roger A. Nall
Manager, OSSNMS Remedy
T-Mobile USA
Desk: 813-348-2556
Cell: 973-652-6723
FAX: 813-348-2565
sf49fanv AIM IM
RogerNall   Yahoo IM
 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Louis Cobuccio
Sent: Wednesday, May 07, 2008 1:17 PM
To: arslist@ARSLIST.ORG
Subject: Changing a Field to Required

Good Afternoon List,

I've been asked to make a "Work Info" entry required when a Change
Ticket has 
been moved to a status of Completed.   I thought it might be easiest to 
make the z1D_Summary required on the Dialog View - Close view.  But it
seem 
that the Field Change Function doesn't allow for making a field
required, 
just visable and font changes seem to be the only changes allowed.

I also tried creating a simple error message active link but it is
firing 
after all the "Completed" workflow function fires.  The error messages 
comes up but ticket shows Completed even though no entry was made.

Any thoughts would be great.

We run AR applications and System v 7.0.01 patch 006, all on Windows
2003 
Servers and MS SQL 2005.

Thank you


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Re: Floating License alert

[Benedetto Cantatore]

I would recommend enabling your server stats.  There's a floating write
token denied field that you can watch among others.
 
Ben Cantatore
Remedy Manager
(914) 457-6209
 
Emerging Health IT
3 Odell Plaza
Yonkers, New York 10701


>>> [EMAIL PROTECTED] 05/09/08 9:11 AM >>>

Hi All & TGIF,

Is there any way to set up workflow so that if all of the floating
licenses are in use and a user gets the "read-only" message, an email
can be sent to the admin?

I have been watching licenses in the Admin Tool and frequently grep
the
usr.log, but there has to be an easier way.

Thanks
Mark

Mark Brittain
Remedy Developer
NaviSite ESM Operations
315-453-2912 x5418 (Office)
315-317-2897 (Cell)
[EMAIL PROTECTED]


This e-mail is the property of NaviSite, Inc. It is intended only
for the person or entity to which it is addressed and may contain
information that is privileged, confidential, or otherwise protected
from disclosure. Distribution or copying of this e-mail, or the
information contained herein, to anyone other than the intended
recipient is prohibited.

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Re: ZTmpSchema1 strangeness

[Scott Parrish]

David,
You are easily one of the most knowledgeable responders on this list, but I
have to say that this simply is not true.

If you remove a trim field, table field, control (button), page or page
holder from its only view, it will be deleted. However, if you remove a data
holding field from the view, such as a display only character field, it will
not be deleted, although it will lose all of its display information.

Scott Parrish
IT Prophets, LLC
(770) 653-5203
www.itprophets.com 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of David Sanders
Sent: Wednesday, May 07, 2008 4:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: ZTmpSchema1 strangeness

Hi Drew

If you remove a field from its only view the field will be deleted when you
save the form (unless it is an attachment field - go figure !!).  So if you
pull one of these fields that are not in any view into the only view, you
cannot then remove it from the view again easily.

If you really need to remove it from the view (and this is how those fields
got in that strange position in the first place), create a temporary view
and move the field into this new view and remove from your proper view.
Update the form.  Then delete the temporary view and save.  You end up with
the field still existing, but not in any view.

HTH

David Sanders
Remedy Solution Architect
Enterprise Service Suite @ Work
==
ARS List Award Winner 2005
Best 3rd party Remedy Application
 
See the ESS Concepts Guide
 
tel +44 1494 468980
mobile +44 7710 377761
email [EMAIL PROTECTED]
 
web http://www.westoverconsulting.co.uk
 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Drew Shuller
Sent: Wednesday, May 07, 2008 9:02 PM
To: arslist@ARSLIST.ORG
Subject: ZTmpSchema1 strangeness

This is some strangeness. In the course of normal ITSM system development, 
somethings not working. An AL log says that the AL that a button runs is 
failing the qual. The field in the qual is hidden, so I'm going to unhide 
it and then run the workflow again.

So, in the Admin tool...the field isn't there so I go to Form...Current 
View...Fields In View. The field is in the list of fields not in view so I 
move it over. When I'm done with the testing, I want to move that field 
back over to the Fields Not In View column.

No problem...except that there is a problem. A message pops up telling me 
that I'm about to remove a field from its only view. If there's only one 
view, then how could the field not be in it to begin with? Is this because 
AST:Asset Management Console is a Display-Only form?

Drew
Tulsa, OK


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Floating License alert

[Brittain, Mark]

Hi All & TGIF,

Is there any way to set up workflow so that if all of the floating
licenses are in use and a user gets the "read-only" message, an email
can be sent to the admin?

I have been watching licenses in the Admin Tool and frequently grep the
usr.log, but there has to be an easier way.

Thanks
Mark

Mark Brittain
Remedy Developer
NaviSite ESM Operations
315-453-2912 x5418 (Office)
315-317-2897 (Cell)
[EMAIL PROTECTED]


This e-mail is the property of NaviSite, Inc. It is intended only
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information that is privileged, confidential, or otherwise protected
from disclosure. Distribution or copying of this e-mail, or the
information contained herein, to anyone other than the intended
recipient is prohibited.

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test mail

[Datre, Ashwin]

 







This message contains information that may be privileged or confidential and is 
the property of the Capgemini Group. It is 
intended only for the person to whom it is addressed. If you are not the 
intended recipient, you are not authorized to 
read, print, retain, copy, disseminate, distribute, or use this message or any 
part thereof. If you receive this message 
in error, please notify the sender immediately and delete all copies of this 
message.

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Re: email and unlimited length fields

[Gary Opela (Corporate)]

Thanks for the responses.

I was using a 0 length character field, so it was unlimited.

I never could get my filter that did a notify type of email to work, it
never would push my unlimited length field across, so I just created a
filter that did a push fields to the AR System Email Messages form to
create the email and all works now.

Thanks,

 

Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com

http://www.lcibest.com

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of ITSM Support
Sent: Saturday, June 02, 2007 5:33 AM
To: arslist@ARSLIST.ORG
Subject: Re: email and unlimited length fields

Gary Opela (Corporate) wrote:
> **
>
> Can you not include an unlimited length field in an email message?
>
>  
>
> Thanks,
>
>  
>
> Gary Opela, Jr., RSP
>
> Remedy Engineer
>
> Leader Communications, Inc.
>
> http://www.5pointleader.com
>
> http://www.lcibest.com
>
> */Best Product, Best People, Best Price/**/^TM /*
>
> *An ISO 9001:2000 Certified, CMMI^(r)  Level 3 Rated Company***
>
>  
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

> html___ 

Hi,Gary,
Leaving the Input Length field empty or setting it to 0 specifies an
unlimited length field.

*Hope this helps...


*Regards,
Sandeep & Mahendra.

Vyom Labs Pvt. Ltd.
An ISO 2 certified company.
Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL
Web : www.vyomlabs.com*
*


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Re: How to print dialogue window?

[Ron Gehring]

Gary,

 

Since you are using a view field and setting it with HTML data, instead of
putting the java command in an active link, try putting it in the HTML at
the top of the report: Print this
page

 

This should put an HTML link on the report and allow it to print from any
client.

 

Ron Gehring

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate)
Sent: Thursday, May 08, 2008 5:10 PM
To: arslist@ARSLIST.ORG
Subject: Re: How to print dialogue window?

 

** 

Excellent, Smithers

 

It worked like a charm, thanks a ton. I've never used javascript before. I
tested it in the client and got an error, so I consulted the documentation,
which edumacated me that it only works in MT, which is fine anyways since
that's all we'll be using. I'm just lazy and hate flushing the cache every
time I make a change J

 

Thanks,

 

Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com

http://www.lcibest.com

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMIR Level 3 Rated Company

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent: Thursday, May 08, 2008 2:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: How to print dialogue window?

 

Mid Tier and IE (After a quick Google search on "javascript print window" I
found)

 

 javascript:window.print()

 

So try an Active Link that does a command of that.

 

Fred

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate)
Sent: Thursday, May 08, 2008 2:36 PM
To: arslist@ARSLIST.ORG
Subject: Re: How to print dialogue window?

** 

Mid-Tier only, guess I should have specified.

 

Thanks,

 

Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com

http://www.lcibest.com

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMIR Level 3 Rated Company

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing
Sent: Thursday, May 08, 2008 2:31 PM
To: arslist@ARSLIST.ORG
Subject: Re: How to print dialogue window?

 

If it's a client, you could always do a button that does the Ctrl-P for you
:)

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate)
Sent: Thursday, May 08, 2008 12:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: How to print dialogue window?

** 

Ctrl -P works. I was hoping to use a button, but they'll just have to do
ctrl-p.

 

It prints only the contents of the current active window, in this case at
least.

 

Thanks,

 

Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com

http://www.lcibest.com

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMIR Level 3 Rated Company

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing
Sent: Thursday, May 08, 2008 1:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: How to print dialogue window?

 

Out of curiosity, what does a Ctrl-P do in that situation?

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate)
Sent: Thursday, May 08, 2008 12:08 PM
To: arslist@ARSLIST.ORG
Subject: How to print dialogue window?

** 

I have a dialogue window that I need to be able to print exactly what is on
the window. It has a view field on it with an HTML report that is
dynamically generated whenever the window opens.

 

I can't really do a window open action, because there is no ticket created.
Can anyone think of an easy way to just print what is in the View Field?

 

Thanks,

 

Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com

http://www.lcibest.com

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMIR Level 3 Rated Company

 

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Re: Not getting AREmail Attachments

[ITSM Support]

lann wrote:

I have a problem with getting attachments in AREmail

When a Notification action is trigerred for a user configured for Email
notification,a message is automatically
created in the ARSystem Email messages form.However if the message in
the Email has any file attachment I couldn't find it in the attachments
table of ARSystem Email messages
form nor in the ARSystem email attachments.
In  the filter Notify action's "Fields" tab in the "Include fields" section
I've selected "selected"
and  selected the attachment field in trouble ticket.I verified the
permissions for the attachments field and found my receivers have the
premission for it.Still I dont get the attachments in the Email

Iam working in Remedy server 6.3 patch 19.
Ideas please.


  


Hi,lann,

Are you sure you selected attachment field in "selected" 
list of fields because  no attachments or page fields  present

in this list though these fields are present on the form?

   Hope this helps...


   **Regards,
   Sandeep & Mahendra.

   Vyom Labs Pvt. Ltd.
   An ISO 2 certified company.
   Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL
   Web : www.vyomlabs.com*
   *

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Re: email and unlimited length fields

[ITSM Support]

Gary Opela (Corporate) wrote:

**

Can you not include an unlimited length field in an email message?

 


Thanks,

 


Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com

http://www.lcibest.com

*/Best Product, Best People, Best Price/**/^TM /*

*An ISO 9001:2000 Certified, CMMI^®  Level 3 Rated Company***

 

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" 
html___ 


   Hi,Gary,
   Leaving the Input Length field empty or setting it to 0 specifies an
   unlimited length field.

   *Hope this helps...


   *Regards,
   Sandeep & Mahendra.

   Vyom Labs Pvt. Ltd.
   An ISO 2 certified company.
   Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL
   Web : www.vyomlabs.com*
   *

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Re: email and unlimited length fields

[ITSM Support]

Gary Opela (Corporate) wrote:

**

Can you not include an unlimited length field in an email message?

 


Thanks,

 


Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com

http://www.lcibest.com

*/Best Product, Best People, Best Price/**/^TM /*

*An ISO 9001:2000 Certified, CMMI^®  Level 3 Rated Company***

 

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" 
html___ 


   Hi,Gary,

   Hope character field may satisfy your need.
The default upper size limit of data contained in a character field
   is different for each of

   the following databases:

   For Sybase/MSSQL and Informix databases, 2 GB
   For DB2, 10 MB
   For Oracle®, 4 GB


 Use the ar.conf or ar.cfg files to configure a different upper
   limit for Oracle and SQL

   Server databases using the Db-Max-Text-Size configuration option.
   For more information about

   the AR System configuration files, see the Configuring AR System guide.



 To search a diary field when using Oracle, you must configure
   ar.conf or ar.cfg to allow

   searching on clob data types. For more information, see the
   Configuring guide.

   Hope this helps
   *   
   Regards,

   *
 *  Sandeep & Mahendra.

   Vyom Labs Pvt. Ltd.
   An ISO 2 certified company.
   Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL
   Web : www.vyomlabs.com*

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Re: Date/time format in MS SQL Server reports is not in a readable format (Epoch date).

[SYTANGCO,JENARO]

Thanks Shawn and Thomas for your ideas.  I'll try to apply them in MS
SQL.
 

Regards,
Jay Sytangco
CAI Outsourcing
IT Equipment and Process Team
Phone: 63.2.5819240
Email: [EMAIL PROTECTED] 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Thomas Bean
Sent: Thursday, May 08, 2008 10:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: Date/time format in MS SQL Server reports is not in a
readable format (Epoch date).


** 
Although I haven't actually seen a function to do this in MS-SQL, there
is a thread in the ARSList archives from September 2006 under the
subject heading "Date Field/PHP conversion" (author: Bob Palma) that
shows how to convert diary fields in PHP:
 
 # $worklog is set to value of diary field from the DB
 $array_of_diary_entries = explode('', $worklog);
 foreach ($array_of_diary_entries as $i) {
$array_of_entry_parts = explode('', $i);
 $date = date('m/j/y g:i:s a', $array_of_entry_parts[0]);
 if ($array_of_entry_parts[1] != "") {
   print "Date -- $date \n";
   print "User -- {$array_of_entry_parts[1]}
\n";
   print "Diary Entry -- {$array_of_entry_parts[2]}
\n";
  }
  }

This is basically splitting the individual elements of the diary field
(i.e., timestamps, user names, text) into an array, using the special
control characters ('' is char 03, '' is char 04), then it is
converting the epoch integer value into a readable date and printing the
result.
 
I'm guessing the approach would be similar in MS-SQL.
 
--Thomas
 

- Original Message - 
From: Thomas Bean   
Newsgroups: gmane.comp.crm.arsystem.general
To: arslist@ARSLIST.ORG 
Sent: Thursday, May 08, 2008 8:34 AM
Subject: Re: Date/time format in MS SQL Server reports is not in
a readable format (Epoch date).

** 
There are actually two special control characters that are used
to store diary field entries in the database.  Unicode value 0003 is the
"END OF TEXT" control character and is used to separate individual
entries in a diary field.  Unicode value 0004 is the "END OF
TRANSMISSION" control character and is used to separate the date/time
(stored in epoch time as an integer) from the user name, and the user
name from the actual text (see
http://unicode.org/Public/UNIDATA/NamesList.txt).  The entries are
stored as:
 
TIMESTAMP<0004>USER<0004>TEXT<0003>
 
So, it should be possible to split the diary field on these
characters, then use another function to convert the epoch integer into
a readable date/time value.
 
HTH,
 
Thomas
 
- Original Message - 
From: "Pierson, Shawn" <[EMAIL PROTECTED]
 >
Newsgroups: gmane.comp.crm.arsystem.general
To: mailto:arslist@ARSLIST.ORG> >
Sent: Thursday, May 08, 2008 07:35
Subject: Re: Date/time format in MS SQL Server reports is not in
a readable format (Epoch date).


I apologize in advance for not having all the details, but we
did this
at a company I used to work for.  What you want to do is look
through
the Work Log field and find a special character that occurs
somewhere
around the date field.  I wish I could remember what it was,
because I
think it was something different than a carriage return.
Anyway, we
found that special character and were able to split up the date,
the
username, and the text of the Work Log.  I wish I had kept that
information, but it's been years since I had to do it.  I think
this was
on version 5 of ARS.

Shawn Pierson

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Jay Sytangco
Sent: Thursday, May 08, 2008 4:24 AM
To: arslist@ARSLIST.ORG  
Subject: Date/time format in MS SQL Server reports is not in a
readable
format (Epoch date).

Hi everyone,

This issue is specifically for the Diary fields.  When diary
fields
are displayed in MS SQL Server reports, is there a way that we
can
identify the date/time from the rest of the data and format it
as Date/
Time format?

Example Problem Log report:


-
Problem Log

 1209364923
ramirec2
Ticket submitted with the following initial values: problem
description = Testing for Status Bar in TT form problem area =
ADM
Outsourcing-Remedy-Application priority = Other assignee =
Chidmark
Ramirez notify by = Contact Profile support level = 2 business
c

Not getting AREmail Attachments

[lann]

I have a problem with getting attachments in AREmail

When a Notification action is trigerred for a user configured for Email
notification,a message is automatically
created in the ARSystem Email messages form.However if the message in
the Email has any file attachment I couldn't find it in the attachments
table of ARSystem Email messages
form nor in the ARSystem email attachments.
In  the filter Notify action's "Fields" tab in the "Include fields" section
I've selected "selected"
and  selected the attachment field in trouble ticket.I verified the
permissions for the attachments field and found my receivers have the
premission for it.Still I dont get the attachments in the Email

Iam working in Remedy server 6.3 patch 19.
Ideas please.


-- 
View this message in context: 
http://www.nabble.com/Not-getting-AREmail-Attachments-tp17142151p17142151.html
Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

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Re: ARERR 9907

[Walters, Mark]

Which version of ARS are you using?  As far as I can see this error # is
new to 7.1 and is defined as;

AR_ERROR_ILLEGAL_CMD_LINE_PARAM  9907

You can see it using arreload for example;

C:\apps\ar\server\71>arreload.exe  -s
Illegal command line parameter (ARERR 9907)
   -s

Mark

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Chris Woyton
Sent: 08 May 2008 17:37
To: arslist@ARSLIST.ORG
Subject: ARERR 9907

Hey y'all :)

Has anyone encountered a 9907 error before or have any information on
the
nature of this error? It occurs during startup and seems to be DB
related,
but that's as far as I've been able to go with it. I've been unable to
find
*any* documentation on this particular error as of yet and before going
to
BMC Support I thought perhaps the collective wisdom of the list could
lend
some insight.

Thanks in advance!

Chris Woyton


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