Job: Remedy Administrator/Developer position at UC Berkeley

[Anthony Roybal]

Folks,

We are currently recruiting for a Remedy administrator and developer  
here at the University of
California at Berkeley. I've enclosed the job listing, along with  
links for information on working at

UC Berkeley and a link to apply.

Interested parties can also contact me directly.

Regards,
Anthony Roybal
Information Services and Technology
University of California, Berkeley
Berkeley, CA, USA

[EMAIL PROTECTED]
510 643-6242

To apply, please refer to job posting number 8585 at
http://jobs.berkeley.edu

Why work at Berkeley?
http://hrweb.berkeley.edu/jobs/whywork/whywork.htm

Benefits:
http://hrweb.berkeley.edu/hrbenies.htm

Remedy Administrator/Developer

Salary: Annual: $59,676 - $111,636. Although the full salary range is  
indicated, generally offers
will not exceed the midpoint of the range, $85,656 and will be  
commensurate with experience.

The University of California offers an excellent benefits package.

Job Description:

The Information Services & Technology (IST) Department of the  
University of California Berkeley
Campus provides centrally managed hardware and software computing  
resources in support of

the University's academic and administrative customers.

This position is a member of IST's Service Desk and provides advanced  
technical support for the

Remedy v7 system hosted by Information Services & Technology.

This position will be responsible for providing both advanced  
administrative and development

support for the Remedy AR System Server and ISTM Suite.

The successful candidate should be expertly proficient with Remedy's  
AR System Server and ISTM

Suite tools and development methodology.

Responsibilities:

- Administer and develop forms, fields, menus, and workflows in Remedy.
- Provide 2nd/3rd level support for customers experiencing problems  
with their Remedy accounts
- Build AR System filters and active links to automate responses to  
user actions and enforce

business rules
- Provide training and guidance on all aspects of the AR System  
Server and ITSM Suite (Help Desk,

Change Management, Asset Management, Service Level Management)
- Troubleshoot complex issues regarding forms, workflows, and log  
files in Remedy
- Participate in rolling out Remedy-related services for new campus  
customers
- Supervise the design and automation of customized reports to meet  
management needs

- Coordinate resolution of issues requiring BMC support
- Other related duties as assigned

Requirements & Qualifications:

- Demonstrated experience in designing, implementing, and maintaining  
an enterprise Remedy IT

Service Management Suite solution
- Demonstrated experience in the implementation of customized  
enterprise Remedy solutions

- Experience upgrading from Remedy AR System Release 5/6 to 7
- Database experience (SQL/Oracle)
- Unix-based operating system experience (Solaris, Linux)
- Ability to work with a range of customers, from novice to advanced
- Ability to liaison with internal technical staff and outside vendors

Desired Qualifications:

- 2 - 5 years experience with Remedy Action Request System (Releases  
5 - 7) and programming

using the Remedy Language in a medium-sized organization
- 1 - 2 years experience with MVS and BMC Control-M
- 1 - 2 years experience integrating Remedy with enterprise  
management applications
- 1 - 2 years experience with BMC Atrium CMDB -  ITIL Foundation  
Certified


Other:

Applications will not be received by the hiring committee until after  
the first review date / closing

date.

This position has been designated as sensitive and may require a  
Criminal Background Check. We
reserve the right to make employment contingent upon successful  
completion of a Criminal

Background Check.

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Strange Behaviour in Tree Table

[Remprof]

Hi Listers,

I have a strange problem in my customized form. I will sumarize it below:

1. Built a display only form. (To act as a console)
2. Put a tree table there.
3. To display the menus, I have used another form and mapped the required
fields in the current form based on the qual.
4. The qual is as 'Menu Type' = $z1D Char01$.
5. I am setting the necessary value for the hidden field 'z1D Char01' while
clicking the entry point in the Homepage. (It is happening correctly and
pulling the records to display in the tree table)

Now the problem is, when I am in the parent form and do some changes in the
user(Tools > Options), the value in the tree table got vanished. But I could
see the correct value in the hidden field, 'z1D Char01'. It is very odd.
When I checked with the logs, I could see as below:

*/+GLE ARGetListEntry -- schema TST:SA:MenuItems from Remedy User (protocol
12) at IP address 10.77.202.221
  /* Fri Jun 06 2008 06:24:05.5598 */SELECT
T1413.C1,C7,C17,C18,C19,C100012 FROM T1413 WHERE
('MNI0067' = T1413.C1) ORDER BY 1 ASC
  /* Fri Jun 06 2008 06:24:05.5609 */OK
  /* Fri Jun 06 2008 06:24:05.5614 */-GLE OK
  /* Fri Jun 06 2008 06:24:05.8459 */+GE ARGetEntry
-- schema TST:SA:MenuItems entryId MNI0067 from Remedy User
(protocol 12) at IP address 10.77.202.221
  /* Fri Jun 06 2008 06:24:05.8461 */SELECT
C10 FROM T1413 WHERE C1 = 'MNI0067'
  /* Fri Jun 06 2008 06:24:05.8470 */OK
  /* Fri Jun 06 2008 06:24:05.8473 */-GE OK
  /* Fri Jun 06 2008 06:24:44.7765 */+GMEP
ARGetMultipleEntryPoints
from Remedy User (protocol 12) at IP address 10.77.202.221
  /* Fri Jun 06 2008 06:24:45.1863 */-GMEP OK

I am hitting my head in the desk to resolve this. Please help me to find the
cause of this strange behaviour.

Thanks,
RemProf

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Re: Job: Remedy Developer - Oklahoma City - Contract to Hire - Kforce

[Gary Opela (Corporate)]

I work in OKC and live near by, about 50 miles away. I commute each day. I have 
lived in OK for 25 of my 28 years. I like OK a lot. I lived in Arkansas for 3 
years, it's very nice as well.

In 24 years, I've seen 0 tornadoes, about a million ice storms, and well, you 
get used to the 30 mph wind. In the last week, we've had some windy days, 
around 30 - 40 mph sustained winds all day, we've had, I think, 3 thunderstorms 
with 80+ mph wind and baseball sized hail, but that all missed me, except the 
wind. It is currently raining, as it has been all night, I think we're up to 
around 4".

Carrie Underwood is from Checotah, it's around 75 miles from OKC probably. Yes, 
football is all that and a box of chocolates, especially if you live in a town 
like the one I live where half the town is OU and half the town is OSU. Man, 
church the day after Bedlam (OU vs OSU) can be quite a tense situation!

Oklahoma is great because you can live in a small, quite town just outside of 
the big city, you have great access to the big city, but you don't' have to be 
in the big city. Right now, the big thing is sub-divisions out in the country. 
I'm building a house, and it will be ready this week. It's in the country, but 
is in a sub-division that will be 40 houses each on around an acre of land. 
It's nice is all I can say.

Here are some things I've learned living in OK almost all my life:

Tornadoes - Just get a cellar, and get used to it. A closet is no match for an 
F-5 tornado with 301 mph winds.

Ice - don't plan trees near your house. They WILL fall on your house. Don't  
park your car under a tree, it will fall on your tree. You may be able to drive 
safely on the ice, but the 10% of drivers out there that are MORONS do not, 
thus you are not safe. Ice can be fun though, for those 10% of MORONS!

Hail - 25 year shingles only last about 5 - 7 years in OK. On the plus side, 
you get a new roof every 5 - 7 years, so it always looks nice. Hail makes your 
car look like a 3 yr old with a  ball-ping hammer got a hold of it. (and from 
my stint in Arkansas - Softball sized hail can punch 4" holes through your 
roof!)

Fire ants - They hurt, really really bad. They do not like gasoline, neither do 
bees, hornets, or wasps, however, fire ants really really love grass-hoppers 
when thrown on a nest, as do garden spiders.

Funyuns - The are a round, oniony flavored chip, they also burn green.

Hot Summers - You will never have a summer without a 100 degree day. 100 
degrees is really no hotter than 110 degrees. In the summer, 80 degrees feels 
cold.

Oceans - Every spring, we experience many oceans. For instance, last year, the 
town of kingfisher received 10" of rain in one day and the entire town was 
under water, literally.

Singing - For some reason, Oklahoma puts out a lot of singers such as, Carrie 
Underwood, Reba McIntyre, Garth Brooks, etc. They all seem to sing country, 
which I think is the main genre here. For every rock station, there are at 
least 4 FM country stations, and 2 AM country stations.

Roads - On my 50 mile trip to work, literally 36 miles of it is road 
construction.

Thanks,



Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com

http://www.lcibest.com

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Rick Cook
Sent: Friday, June 06, 2008 11:48 PM
To: arslist@ARSLIST.ORG
Subject: Re: Job: Remedy Developer - Oklahoma City - Contract to Hire - Kforce

Kelly, I know you are from Oklahoma (so is my Mom), but I've been there,
and, well, while I'm sure that all of what you said is true, you left out
the hornets, fire ants, constant wind, tornadoes, hot summers, icy winters,
and not an ocean within a day's drive.  Of course, they WILL have an NBA
franchise in a year or so, unlike Seattle.  Kevin Durant's worth watching.
Football season is awesome.  And I think Carrie Underwood's from there, if
you like her music.

To some, that combination might be paradise.  Afraid that a Pacific NW guy
like me is not one of those guys.  I do wish them well in filling the job
with the right fit, though.

Rick

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Re: Job: Remedy Developer - Oklahoma City - Contract to Hire - Kforce

[William Rentfrow]

I've spent a fair amount of time in the area too doing work in Norman,
OK - which is basically the burbs at this point.

I'd like to clarify what they call "wind".  I am familiar with wind.  I
lived in Fargo ND for 13 years.  Wind is pretty constant there.  Quite
often it contains snow that can sandblast the skin off of your face
while freezing it.  We called that "spring".  Now I live in what
northern Minnesotans call "the deep south" - ie, the SE metro burbs of
the greater Minneapolis/St. Paul area.

However, the "wind" in OK is not wind as you would normally think of it,
unless you are an industrial worker with great familiarity with blast
furnaces.  You would out into that stuff and your normal hydration level
is instantly cut in half.  The 30-foot walk across the parking lot
suddenly seems like a desert of unimaginable proportions.  And when I
would get to the rental car (which had no sun screen) the interior was
approximately 8,000,000 degrees K.

That said - if you are ever in Norman, OK I HIGHLY recommend "Van's Pig
Stand" - it's simply the best BBQ I've ever had (Memphis and KC have
good stuff too of course - I'm not out to start some kind of holy BBQ
flame war).  And the people down there are very friendly - it's not just
anyplace you can stagger, limp, and half crawl into a restaurant barely
able to utter "HOT! HOT! Wa-waneed wa-wa", get a glass of water,
and not have anyone thing twice about it :) 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate)
Sent: Monday, June 09, 2008 8:35 AM
To: arslist@ARSLIST.ORG
Subject: Re: Job: Remedy Developer - Oklahoma City - Contract to Hire -
Kforce

I work in OKC and live near by, about 50 miles away. I commute each day.
I have lived in OK for 25 of my 28 years. I like OK a lot. I lived in
Arkansas for 3 years, it's very nice as well.

In 24 years, I've seen 0 tornadoes, about a million ice storms, and
well, you get used to the 30 mph wind. In the last week, we've had some
windy days, around 30 - 40 mph sustained winds all day, we've had, I
think, 3 thunderstorms with 80+ mph wind and baseball sized hail, but
that all missed me, except the wind. It is currently raining, as it has
been all night, I think we're up to around 4".

Carrie Underwood is from Checotah, it's around 75 miles from OKC
probably. Yes, football is all that and a box of chocolates, especially
if you live in a town like the one I live where half the town is OU and
half the town is OSU. Man, church the day after Bedlam (OU vs OSU) can
be quite a tense situation!

Oklahoma is great because you can live in a small, quite town just
outside of the big city, you have great access to the big city, but you
don't' have to be in the big city. Right now, the big thing is
sub-divisions out in the country. I'm building a house, and it will be
ready this week. It's in the country, but is in a sub-division that will
be 40 houses each on around an acre of land. It's nice is all I can say.

Here are some things I've learned living in OK almost all my life:

Tornadoes - Just get a cellar, and get used to it. A closet is no match
for an F-5 tornado with 301 mph winds.

Ice - don't plan trees near your house. They WILL fall on your house.
Don't  park your car under a tree, it will fall on your tree. You may be
able to drive safely on the ice, but the 10% of drivers out there that
are MORONS do not, thus you are not safe. Ice can be fun though, for
those 10% of MORONS!

Hail - 25 year shingles only last about 5 - 7 years in OK. On the plus
side, you get a new roof every 5 - 7 years, so it always looks nice.
Hail makes your car look like a 3 yr old with a  ball-ping hammer got a
hold of it. (and from my stint in Arkansas - Softball sized hail can
punch 4" holes through your roof!)

Fire ants - They hurt, really really bad. They do not like gasoline,
neither do bees, hornets, or wasps, however, fire ants really really
love grass-hoppers when thrown on a nest, as do garden spiders.

Funyuns - The are a round, oniony flavored chip, they also burn green.

Hot Summers - You will never have a summer without a 100 degree day. 100
degrees is really no hotter than 110 degrees. In the summer, 80 degrees
feels cold.

Oceans - Every spring, we experience many oceans. For instance, last
year, the town of kingfisher received 10" of rain in one day and the
entire town was under water, literally.

Singing - For some reason, Oklahoma puts out a lot of singers such as,
Carrie Underwood, Reba McIntyre, Garth Brooks, etc. They all seem to
sing country, which I think is the main genre here. For every rock
station, there are at least 4 FM country stations, and 2 AM country
stations.

Roads - On my 50 mile trip to work, literally 36 miles of it is road
construction.

Thanks,



Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com

http://www.lcibest.com

Best Product, Best People, Best PriceTM

Re: Job: Remedy Developer - Oklahoma City - Contract to Hire - Kforce

[Gary Opela (Corporate)]

William, nice job describing the summer wind. Don't forget the winter wind 
though, it is face-peeling and cold. Well, I guess that frozen skin won't 
really peel off. A hot day in the summer in OK is 105+, a cold day in the 
winter is in the single-digits. I know there are places that get hotter, or 
colder, but is there anywhere that gets both hotter and colder? That would be 
interesting.

Van's Pig Stand is awesome. There is one in Shawnee as well, if you all are 
ever over there. Great food, best BBQ in Oklahoma.

Thanks,



Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com

http://www.lcibest.com

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company


-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of William Rentfrow
Sent: Monday, June 09, 2008 9:10 AM
To: arslist@ARSLIST.ORG
Subject: Re: Job: Remedy Developer - Oklahoma City - Contract to Hire - Kforce

I've spent a fair amount of time in the area too doing work in Norman,
OK - which is basically the burbs at this point.

I'd like to clarify what they call "wind".  I am familiar with wind.  I
lived in Fargo ND for 13 years.  Wind is pretty constant there.  Quite
often it contains snow that can sandblast the skin off of your face
while freezing it.  We called that "spring".  Now I live in what
northern Minnesotans call "the deep south" - ie, the SE metro burbs of
the greater Minneapolis/St. Paul area.

However, the "wind" in OK is not wind as you would normally think of it,
unless you are an industrial worker with great familiarity with blast
furnaces.  You would out into that stuff and your normal hydration level
is instantly cut in half.  The 30-foot walk across the parking lot
suddenly seems like a desert of unimaginable proportions.  And when I
would get to the rental car (which had no sun screen) the interior was
approximately 8,000,000 degrees K.

That said - if you are ever in Norman, OK I HIGHLY recommend "Van's Pig
Stand" - it's simply the best BBQ I've ever had (Memphis and KC have
good stuff too of course - I'm not out to start some kind of holy BBQ
flame war).  And the people down there are very friendly - it's not just
anyplace you can stagger, limp, and half crawl into a restaurant barely
able to utter "HOT! HOT! Wa-waneed wa-wa", get a glass of water,
and not have anyone thing twice about it :)

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate)
Sent: Monday, June 09, 2008 8:35 AM
To: arslist@ARSLIST.ORG
Subject: Re: Job: Remedy Developer - Oklahoma City - Contract to Hire -
Kforce

I work in OKC and live near by, about 50 miles away. I commute each day.
I have lived in OK for 25 of my 28 years. I like OK a lot. I lived in
Arkansas for 3 years, it's very nice as well.

In 24 years, I've seen 0 tornadoes, about a million ice storms, and
well, you get used to the 30 mph wind. In the last week, we've had some
windy days, around 30 - 40 mph sustained winds all day, we've had, I
think, 3 thunderstorms with 80+ mph wind and baseball sized hail, but
that all missed me, except the wind. It is currently raining, as it has
been all night, I think we're up to around 4".

Carrie Underwood is from Checotah, it's around 75 miles from OKC
probably. Yes, football is all that and a box of chocolates, especially
if you live in a town like the one I live where half the town is OU and
half the town is OSU. Man, church the day after Bedlam (OU vs OSU) can
be quite a tense situation!

Oklahoma is great because you can live in a small, quite town just
outside of the big city, you have great access to the big city, but you
don't' have to be in the big city. Right now, the big thing is
sub-divisions out in the country. I'm building a house, and it will be
ready this week. It's in the country, but is in a sub-division that will
be 40 houses each on around an acre of land. It's nice is all I can say.

Here are some things I've learned living in OK almost all my life:

Tornadoes - Just get a cellar, and get used to it. A closet is no match
for an F-5 tornado with 301 mph winds.

Ice - don't plan trees near your house. They WILL fall on your house.
Don't  park your car under a tree, it will fall on your tree. You may be
able to drive safely on the ice, but the 10% of drivers out there that
are MORONS do not, thus you are not safe. Ice can be fun though, for
those 10% of MORONS!

Hail - 25 year shingles only last about 5 - 7 years in OK. On the plus
side, you get a new roof every 5 - 7 years, so it always looks nice.
Hail makes your car look like a 3 yr old with a  ball-ping hammer got a
hold of it. (and from my stint in Arkansas - Softball sized hail can
punch 4" holes through your roof!)

Fire ants - They hurt, really really bad. They do not like gasoline,
neither do bees, hornets, or wasps, however, fire a

Re: Job: Remedy Developer - Oklahoma City - Contract to Hire - Kforce

[Pierson, Shawn]

I don't mean to rain on everyone's parade, but I can't recommend
Oklahoma City at all.  I know everyone has different standards and
opinions, but I think it would only appeal to a certain subset of
people.  Here are a few things that I didn't like about it:

There are more churches than bars by a ratio of about 20 to 1.  There
are very few people in their 20's or early 30's other than college
students.  Despite Oklahomans calling OKC a big city, it's only the 30th
largest in the nation, so if you are used to anything resembling an
urban lifestyle, you are out of luck.  There is a lot of poverty and
more crime than I expected.  There are a lot of people doing drugs, and
crystal meth is an epidemic (I had coworkers in I.T. on meth.)  The food
there is pretty bad, unless you like overly greasy chicken fried steak
and other obesity causing stuff.  There are a lot of crazy people (there
are some good people too, obviously, but I don't think they are the
majority.)  Most of the people you meet there have a very
Oklahoma-centric view of things, and seem to have a smug attitude about
how Oklahoma is so superior to all the other states, and will give you
detailed explanation of why they are better than wherever it is you come
from.

Granted, a lot of my view is slanted by the bad job I was working at in
Oklahoma City, but I experienced enough of the city that I didn't like
it. I was pretty miserable when I lived there, and I'll be happy if I
never have to go back.  Still, your mileage may vary and you might love
it.  I just wanted to point out that it's not for everyone.

Shawn Pierson

Private and confidential as detailed here: 
http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the 
link, please e-mail sender.

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Re: Job: Remedy Developer - Oklahoma City - Contract to Hire - Kforce

[Gary Opela (Corporate)]

All fair points, Steve. Oh, by the way, technically, OKC is the largest city in 
the nation, by land mass :)

I can not argue with your points. OKC is not for everyone. I particularly hate 
the urban lifestyle. Crime here is bad in places, but it's typically 
non-violent crime, although this year OKC has had around 30 murders already.

Most of the reasons you lamented against OKC are also reasons why I commute 50 
miles. If you get away from OKC, you can typically relieve all of the problems 
you noted below, except for OKC being small and lacking an urban lifestyle.

Thanks,



Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com

http://www.lcibest.com

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company


-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Pierson, Shawn
Sent: Monday, June 09, 2008 9:20 AM
To: arslist@ARSLIST.ORG
Subject: Re: Job: Remedy Developer - Oklahoma City - Contract to Hire - Kforce

I don't mean to rain on everyone's parade, but I can't recommend
Oklahoma City at all.  I know everyone has different standards and
opinions, but I think it would only appeal to a certain subset of
people.  Here are a few things that I didn't like about it:

There are more churches than bars by a ratio of about 20 to 1.  There
are very few people in their 20's or early 30's other than college
students.  Despite Oklahomans calling OKC a big city, it's only the 30th
largest in the nation, so if you are used to anything resembling an
urban lifestyle, you are out of luck.  There is a lot of poverty and
more crime than I expected.  There are a lot of people doing drugs, and
crystal meth is an epidemic (I had coworkers in I.T. on meth.)  The food
there is pretty bad, unless you like overly greasy chicken fried steak
and other obesity causing stuff.  There are a lot of crazy people (there
are some good people too, obviously, but I don't think they are the
majority.)  Most of the people you meet there have a very
Oklahoma-centric view of things, and seem to have a smug attitude about
how Oklahoma is so superior to all the other states, and will give you
detailed explanation of why they are better than wherever it is you come
from.

Granted, a lot of my view is slanted by the bad job I was working at in
Oklahoma City, but I experienced enough of the city that I didn't like
it. I was pretty miserable when I lived there, and I'll be happy if I
never have to go back.  Still, your mileage may vary and you might love
it.  I just wanted to point out that it's not for everyone.

Shawn Pierson

Private and confidential as detailed here: 
http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the 
link, please e-mail sender.

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Re: Job: Remedy Developer - Oklahoma City - Contract to Hire - Kforce

[Rick Cook]

...And yet, lots of people live there and love it.  So, like I said, it's
not my cup of tea, and probably not yours, but it's a good fit for someone
out there.  I wish KForce well in finding that someone.

Rick

On Mon, Jun 9, 2008 at 7:19 AM, Pierson, Shawn <[EMAIL PROTECTED]>
wrote:

> I don't mean to rain on everyone's parade, but I can't recommend
> Oklahoma City at all.  I know everyone has different standards and
> opinions, but I think it would only appeal to a certain subset of
> people.  Here are a few things that I didn't like about it:
>
> There are more churches than bars by a ratio of about 20 to 1.  There
> are very few people in their 20's or early 30's other than college
> students.  Despite Oklahomans calling OKC a big city, it's only the 30th
> largest in the nation, so if you are used to anything resembling an
> urban lifestyle, you are out of luck.  There is a lot of poverty and
> more crime than I expected.  There are a lot of people doing drugs, and
> crystal meth is an epidemic (I had coworkers in I.T. on meth.)  The food
> there is pretty bad, unless you like overly greasy chicken fried steak
> and other obesity causing stuff.  There are a lot of crazy people (there
> are some good people too, obviously, but I don't think they are the
> majority.)  Most of the people you meet there have a very
> Oklahoma-centric view of things, and seem to have a smug attitude about
> how Oklahoma is so superior to all the other states, and will give you
> detailed explanation of why they are better than wherever it is you come
> from.
>
> Granted, a lot of my view is slanted by the bad job I was working at in
> Oklahoma City, but I experienced enough of the city that I didn't like
> it. I was pretty miserable when I lived there, and I'll be happy if I
> never have to go back.  Still, your mileage may vary and you might love
> it.  I just wanted to point out that it's not for everyone.
>
> Shawn Pierson
>
> Private and confidential as detailed here:
> http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the
> link, please e-mail sender.
>
>
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CMDB 2.1 - CI Relationship Viewer Install

[Boucher, Philip]

Hi All,

 

We are setting up a new ITSM 7.0.3 environment with separate servers for
each tier as follows:

 

Database Server

AIX

Oracle 10G

 

Application Server

Windows 2003

ARS 7.1 patch 2

CMDB 2.1 patch 2

ITSM 7.0.3

 

Web Server

Windows 2003

Tomcat

Mid Tier 7.1 patch 2

 

The CI Relationship Viewer is installed automatically with CMDB 2.1, it
is no longer a separate installation. The install guide is not clear on
how this works. 

 

We queried the CMDB 2.1 install with BMC support and they told us that
Mid Tier must be installed on the same server as the CMDB. This doesn't
sound right, if we follow the BMC support persons advice we will have to
install Mid Tier on both the Application and Web server.

 

If anyone has completed a similar install, please confirm the correct
configuration.

 

Many Thanks

 

 

Phil Boucher
Remedy Technical Architect
_

Logica - Releasing your potential

400 Park Avenue, Aztec West

Almondsbury

Bristol BS32 4TR
UK

T: +44 (0) 1454 204463 (direct)
E: [EMAIL PROTECTED]  

www.logica.com

 

Logica UK Limited

Registered in England and Wales (registered number 947968)

Registered office: Stephenson House, 75 Hampstead Road, London NW1 2PL,
United Kingdom

 

 

 



This e-mail and any attachment is for authorised use by the intended 
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information and/or be subject to legal privilege. It should not be copied, 
disclosed to, retained or used by, any other party. If you are not an intended 
recipient then please promptly delete this e-mail and any attachment and all 
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Re: Job: Remedy Developer - Oklahoma City - Contract to Hire - Kforce

[Pascale Boyer]

Well Gary, 

I live in such a place.  We get -31F in the winter and it was above 103F 
yesterday 
You need to love extrems to be able to live here ;o)

Pascale Boyer
Analyste Remedy Expert
Vidéotron Technologie Inc
Développement produits affaires & service corporatifs
300, avenue Viger Est - 
5e étage Est
Montréal (Québec) H2X 3W4
Tél.: (514) 380-7841
Courriel: [EMAIL PROTECTED]



"Gary Opela (Corporate)" <[EMAIL PROTECTED]> 
Envoyé par : "Action Request System discussion list(ARSList)" 

2008-06-09 10:15
Veuillez répondre à
arslist@ARSLIST.ORG


A
arslist@ARSLIST.ORG
cc

Objet
Re: Job:  Remedy Developer - Oklahoma City - Contract to Hire - Kforce







William, nice job describing the summer wind. Don't forget the winter wind 
though, it is face-peeling and cold. Well, I guess that frozen skin won't 
really peel off. A hot day in the summer in OK is 105+, a cold day in the 
winter is in the single-digits. I know there are places that get hotter, 
or colder, but is there anywhere that gets both hotter and colder? That 
would be interesting.

Van's Pig Stand is awesome. There is one in Shawnee as well, if you all 
are ever over there. Great food, best BBQ in Oklahoma.

Thanks,



Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com

http://www.lcibest.com

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Monday, June 09, 2008 9:10 AM
To: arslist@ARSLIST.ORG
Subject: Re: Job: Remedy Developer - Oklahoma City - Contract to Hire - 
Kforce

I've spent a fair amount of time in the area too doing work in Norman,
OK - which is basically the burbs at this point.

I'd like to clarify what they call "wind".  I am familiar with wind.  I
lived in Fargo ND for 13 years.  Wind is pretty constant there.  Quite
often it contains snow that can sandblast the skin off of your face
while freezing it.  We called that "spring".  Now I live in what
northern Minnesotans call "the deep south" - ie, the SE metro burbs of
the greater Minneapolis/St. Paul area.

However, the "wind" in OK is not wind as you would normally think of it,
unless you are an industrial worker with great familiarity with blast
furnaces.  You would out into that stuff and your normal hydration level
is instantly cut in half.  The 30-foot walk across the parking lot
suddenly seems like a desert of unimaginable proportions.  And when I
would get to the rental car (which had no sun screen) the interior was
approximately 8,000,000 degrees K.

That said - if you are ever in Norman, OK I HIGHLY recommend "Van's Pig
Stand" - it's simply the best BBQ I've ever had (Memphis and KC have
good stuff too of course - I'm not out to start some kind of holy BBQ
flame war).  And the people down there are very friendly - it's not just
anyplace you can stagger, limp, and half crawl into a restaurant barely
able to utter "HOT! HOT! Wa-waneed wa-wa", get a glass of water,
and not have anyone thing twice about it :)

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate)
Sent: Monday, June 09, 2008 8:35 AM
To: arslist@ARSLIST.ORG
Subject: Re: Job: Remedy Developer - Oklahoma City - Contract to Hire -
Kforce

I work in OKC and live near by, about 50 miles away. I commute each day.
I have lived in OK for 25 of my 28 years. I like OK a lot. I lived in
Arkansas for 3 years, it's very nice as well.

In 24 years, I've seen 0 tornadoes, about a million ice storms, and
well, you get used to the 30 mph wind. In the last week, we've had some
windy days, around 30 - 40 mph sustained winds all day, we've had, I
think, 3 thunderstorms with 80+ mph wind and baseball sized hail, but
that all missed me, except the wind. It is currently raining, as it has
been all night, I think we're up to around 4".

Carrie Underwood is from Checotah, it's around 75 miles from OKC
probably. Yes, football is all that and a box of chocolates, especially
if you live in a town like the one I live where half the town is OU and
half the town is OSU. Man, church the day after Bedlam (OU vs OSU) can
be quite a tense situation!

Oklahoma is great because you can live in a small, quite town just
outside of the big city, you have great access to the big city, but you
don't' have to be in the big city. Right now, the big thing is
sub-divisions out in the country. I'm building a house, and it will be
ready this week. It's in the country, but is in a sub-division that will
be 40 houses each on around an acre of land. It's nice is all I can say.

Here are some things I've learned living in OK almost all my life:

Tornadoes - Just get a cellar, and get used to it. A closet is no match
for an F-5 tornado with 301 mph winds.

Ice - don't plan trees near your house. They WILL fall on your house.
Don

VBA aruser/Remedy newbie questions

[Redick, Kevin]

Hi everyone I want to apologize as I think my questions may seem a
bit to simple and/or below the level that most of this group is, hoping
to have better questions and maybe some answers for other newbies like
me.
 
Unfortunately due to my current system limitation/access I am stuck
only being able to use VBA and am currently pulling a lot of Data
through ARUSER for my reports.
 
Right now the method I am using to pull information is via the
following code:
 
 

Sub LaunchRemedy(macroname)
Dim App
Dim ARForm
Dim sessionId
 
' create a new Remedy User
Set App = CreateObject("Remedy.User")
 
' login, username and password
sessionId = App.Login("username", "password", False)
 
Call App.RunMacro(sessionId, macroname, 0, 0)
#
 
This generally works, I pre-generate my Macro's using VBA and have this
call ARUSER and typically dump out my report for the data I need to a
CSV that is then picked up and my VBA program continues along.
 
My question would be, if there a way using only VBA that I 
a. might be able to run a data set, or a macro without having to
call the ARUSER program?
 (This is a problem as after only a few hours of continuous
polling (My current report pulls around 500+ unique tickets every 5
minutes) ARUSER runs out of system memory.
or
b. just to get me started while I hopefully learn some better ways,
is there an easy way to close aruser directly? I currently have my code
attempt to close pull AR system user into focus after ~40 macro's to
close it, and re-open it. The code I am using right now is bad however.
 
###
' Close Remedy
SendKeys ("%F")
SendKeys ("x") 
###
 
Very bad code, and as I typically wish to have my reports running in the
background of my current work machine this can also cause problems...
 
P.S. we are using V5.01 I believe ... I only have access to ARUSER.EXE..
ARTASK.EXE doesn't load for me and I do not have registry access. Also I
have no armacro(?) program I have read about in the documentation to
play with...
 
 

TeleTech(r)

Kevin Redick | SMG - Service Monitoring Group | Verizon Online



Please visit us at http://www.teletech.com

This email and any attachments may contain confidential, proprietary and/or 
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than the intended recipient is unauthorized and may be subject to criminal and 
civil proceedings. Unless otherwise stated, opinions expressed in this email 
are those of the author and are not endorsed by TeleTech Holdings.



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Remedy and Automated Dispatch based on location, skills, and availability

[Burkholder, Anthony O]

Server Info:
AR Server 6.3 patch 20
AR 4.x Applications (I know, I know)
Oracle 9i
Unix
 
 
Now that the preliminaries are out of the way on to the
question.
 
 
What are folks doing with Remedy and Automated Dispatch based on
location, skills, and availability?  I am looking for solutions used,
ideas, whitepapers, etc.
 
 
Thanks In Advance,
Anthony Burkholder

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ARS Scripting Plug-in for JAVA

[Kodali Prakash]

Hi,


How I can use these plug-in to create a Filter that executes a
script ??
I created a script in "Filter Script Library" & tested in "Java
Scripting Test"
Now my question is, how i can call this script from a Filter setfield
action.?
I cant find any reference for the script i created from the filter.
Please help in this regard.

Thanx-in-advance...
Prakash.k

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RES: ARS Scripting Plug-in for JAVA

[Tadeu Augusto Dutra Pinto]

Hi,
 
I have a question about ARS Scripting Plug-in for JAVA, is this plug-in 
supported by BMC ? 



De: Action Request System discussion list(ARSList) em nome de Kodali Prakash
Enviada: seg 9/6/2008 14:47
Para: arslist@ARSLIST.ORG
Assunto: ARS Scripting Plug-in for JAVA



Hi,


How I can use these plug-in to create a Filter that executes a
script ??
I created a script in "Filter Script Library" & tested in "Java
Scripting Test"
Now my question is, how i can call this script from a Filter setfield
action.?
I cant find any reference for the script i created from the filter.
Please help in this regard.

Thanx-in-advance...
Prakash.k

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Re: RES: ARS Scripting Plug-in for JAVA

[Kodali Prakash]

Yes, I believe.


On Jun 9, 11:03 pm, Tadeu Augusto Dutra Pinto <[EMAIL PROTECTED]>
wrote:
> Hi,
>
> I have a question about ARS Scripting Plug-in for JAVA, is this plug-in 
> supported by BMC ?
>
> 
>
> De: Action Request System discussion list(ARSList) em nome de Kodali Prakash
> Enviada: seg 9/6/2008 14:47
> Para: [EMAIL PROTECTED]
> Assunto: ARS Scripting Plug-in for JAVA
>
> Hi,
>
> How I can use these plug-in to create a Filter that executes a
> script ??
> I created a script in "Filter Script Library" & tested in "Java
> Scripting Test"
> Now my question is, how i can call this script from a Filter setfield
> action.?
> I cant find any reference for the script i created from the filter.
> Please help in this regard.
>
> Thanx-in-advance...
> Prakash.k
>
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RES: RES: ARS Scripting Plug-in for JAVA

[Tadeu Augusto Dutra Pinto]

Prakash,

I say that because some months ago we tried to install this feature in our 
company. And, unfortunatly, we did not use this feature because we're having 
some problems during installation and the BMC's Company Representative in my 
Country said that they don't support us because this feature wasn't supported 
by BMC...

I really did not understand their answer and our support staff forgot this 
subject considering the answer of BMC's Representative...

 

I really was hopefull to use Java codes like script to interact with our AR 
System Apps  ::(

 

Tadeu Augusto Dutra Pinto

 




De: Action Request System discussion list(ARSList) em nome de Kodali Prakash
Enviada: seg 9/6/2008 15:10
Para: arslist@ARSLIST.ORG
Assunto: Re: RES: ARS Scripting Plug-in for JAVA



Yes, I believe.


On Jun 9, 11:03 pm, Tadeu Augusto Dutra Pinto <[EMAIL PROTECTED]>
wrote:
> Hi,
>
> I have a question about ARS Scripting Plug-in for JAVA, is this plug-in 
> supported by BMC ?
>
> 
>
> De: Action Request System discussion list(ARSList) em nome de Kodali Prakash
> Enviada: seg 9/6/2008 14:47
> Para: [EMAIL PROTECTED]
> Assunto: ARS Scripting Plug-in for JAVA
>
> Hi,
>
> How I can use these plug-in to create a Filter that executes a
> script ??
> I created a script in "Filter Script Library" & tested in "Java
> Scripting Test"
> Now my question is, how i can call this script from a Filter setfield
> action.?
> I cant find any reference for the script i created from the filter.
> Please help in this regard.
>
> Thanx-in-advance...
> Prakash.k
>
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Re: ARS Scripting Plug-in for JAVA

[Carey Matthew Black]

Prakash,

For a sample look at the form:  Java Scripting Test

) Open the form in New mode
) Select the 'Name' of the "Filter Script Library" record you created
) Input up to 4 inputs in the 'Argument [1,2,3,4]' fields
) Submit the record

Filters on that form should show you what you need to know.

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.



On Mon, Jun 9, 2008 at 1:47 PM, Kodali Prakash <[EMAIL PROTECTED]> wrote:
> Hi,
>
>
> How I can use these plug-in to create a Filter that executes a
> script ??
> I created a script in "Filter Script Library" & tested in "Java
> Scripting Test"
> Now my question is, how i can call this script from a Filter setfield
> action.?
> I cant find any reference for the script i created from the filter.
> Please help in this regard.
>
> Thanx-in-advance...
> Prakash.k

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Re: IP Address and the MidTier

[jham36]

Not if the ip address is getting resolved by DNS.

On Jun 6, 10:55 am, "Kemes, Lisa" <[EMAIL PROTECTED]>
wrote:
> Changing the IP Address on the Mid Tier server, should not "break"
> anything as far as the client goes right?
>
> MT 7.0.1 p5
> ARS 7.0.1 p3
> Windows 2003 Server
> Apache/Tomcat
>
> Lisa Kemes
> AR System Developer
> Tyco Electronics
> 717-810-2408 tel
> 717-810-2124 fax
> [EMAIL PROTECTED]
>
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Re: VBA aruser/Remedy newbie questions

[LJ Longwing]

Kevin,
I'm sure there is something better than what you are doing...but in the mean
time...get your hands on 'runmacro'...this is a stand alone client that uses
the macro as input and closes when its done running the macroso you
should be able to use it to do the work instead of trying to automate the
user tool.

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Redick, Kevin
Sent: Monday, June 09, 2008 10:17 AM
To: arslist@ARSLIST.ORG
Subject: VBA aruser/Remedy newbie questions


** 
Hi everyone I want to apologize as I think my questions may seem a bit
to simple and/or below the level that most of this group is, hoping to have
better questions and maybe some answers for other newbies like me.
 
Unfortunately due to my current system limitation/access I am stuck only
being able to use VBA and am currently pulling a lot of Data through ARUSER
for my reports.
 
Right now the method I am using to pull information is via the following
code:
 
 

Sub LaunchRemedy(macroname)
Dim App
Dim ARForm
Dim sessionId
 
' create a new Remedy User
Set App = CreateObject("Remedy.User")
 
' login, username and password
sessionId = App.Login("username", "password", False)
 
Call App.RunMacro(sessionId, macroname, 0, 0)
#
 
This generally works, I pre-generate my Macro's using VBA and have this call
ARUSER and typically dump out my report for the data I need to a CSV that is
then picked up and my VBA program continues along.
 
My question would be, if there a way using only VBA that I 
a. might be able to run a data set, or a macro without having to call
the ARUSER program?
 (This is a problem as after only a few hours of continuous polling
(My current report pulls around 500+ unique tickets every 5 minutes) ARUSER
runs out of system memory.
or
b. just to get me started while I hopefully learn some better ways, is
there an easy way to close aruser directly? I currently have my code attempt
to close pull AR system user into focus after ~40 macro's to close it, and
re-open it. The code I am using right now is bad however.
 
###
' Close Remedy
SendKeys ("%F")
SendKeys ("x") 
###
 
Very bad code, and as I typically wish to have my reports running in the
background of my current work machine this can also cause problems...
 
P.S. we are using V5.01 I believe ... I only have access to ARUSER.EXE..
ARTASK.EXE doesn't load for me and I do not have registry access. Also I
have no armacro(?) program I have read about in the documentation to play
with...
 
 

TeleTechR

Kevin Redick | SMG - Service Monitoring Group | Verizon Online


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 This email and
any attachments may contain confidential, proprietary and/or privileged
information. If you are not the intended recipient, please immediately
notify the sender by return email, and delete this communication and any
copies. Any dissemination or use of this information by a person other than
the intended recipient is unauthorized and may be subject to criminal and
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are those of the author and are not endorsed by TeleTech Holdings.
 

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Re: CMDB 2.1 - CI Relationship Viewer Install

[Thad K Esser]

CMDB and Mid-tier do not need to be installed on the same server.

I think all you have to do (beyond what you've already done) to get the CI 
viewer to work is to point the "Default Web Path" (its on the Advanced tab 
of the Server Information form) to your Mid-Tier.

Thad Esser
Remedy Developer
"Argue for your limitations, and sure enough, they're yours."-- Richard 
Bach



"Boucher, Philip" <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 

06/09/2008 07:24 AM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
CMDB 2.1 - CI Relationship Viewer Install






** 
Hi All,
 
We are setting up a new ITSM 7.0.3 environment with separate servers for 
each tier as follows:
 
Database Server
AIX
Oracle 10G
 
Application Server
Windows 2003
ARS 7.1 patch 2
CMDB 2.1 patch 2
ITSM 7.0.3
 
Web Server
Windows 2003
Tomcat
Mid Tier 7.1 patch 2
 
The CI Relationship Viewer is installed automatically with CMDB 2.1, it is 
no longer a separate installation. The install guide is not clear on how 
this works. 
 
We queried the CMDB 2.1 install with BMC support and they told us that Mid 
Tier must be installed on the same server as the CMDB. This doesn?t sound 
right, if we follow the BMC support persons advice we will have to install 
Mid Tier on both the Application and Web server.
 
If anyone has completed a similar install, please confirm the correct 
configuration.
 
Many Thanks
 
 
Phil Boucher
Remedy Technical Architect
_
Logica - Releasing your potential
400 Park Avenue, Aztec West
Almondsbury
Bristol BS32 4TR
UK
T: +44 (0) 1454 204463 (direct)
E: [EMAIL PROTECTED]
www.logica.com
 
Logica UK Limited
Registered in England and Wales (registered number 947968)
Registered office: Stephenson House, 75 Hampstead Road, London NW1 2PL, 
United Kingdom
 
 
 

This e-mail and any attachment is for authorised use by the intended 
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information and/or be subject to legal privilege. It should not be copied, 
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Re: VBA aruser/Remedy newbie questions

[Carey Matthew Black]

Kevin,

If your up for it then you might try the ODBC access to ARS data. ( An
ARS ODBC driver should have been installed when the User Tool was
installed.) That might be a better programmatic way to get at the
data.

HTH.
-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.


On Mon, Jun 9, 2008 at 12:17 PM, Redick, Kevin
<[EMAIL PROTECTED]> wrote:
> **
> Hi everyone I want to apologize as I think my questions may seem a bit
> to simple and/or below the level that most of this group is, hoping to have
> better questions and maybe some answers for other newbies like me.
>
> Unfortunately due to my current system limitation/access I am stuck only
> being able to use VBA and am currently pulling a lot of Data through ARUSER
> for my reports.
>
> Right now the method I am using to pull information is via the following
> code:
>
>
> 
> Sub LaunchRemedy(macroname)
> Dim App
> Dim ARForm
> Dim sessionId
>
> ' create a new Remedy User
> Set App = CreateObject("Remedy.User")
>
> ' login, username and password
> sessionId = App.Login("username", "password", False)
>
> Call App.RunMacro(sessionId, macroname, 0, 0)
> #
>
> This generally works, I pre-generate my Macro's using VBA and have this call
> ARUSER and typically dump out my report for the data I need to a CSV that is
> then picked up and my VBA program continues along.
>
> My question would be, if there a way using only VBA that I
> a. might be able to run a data set, or a macro without having to call
> the ARUSER program?
>  (This is a problem as after only a few hours of continuous polling
> (My current report pulls around 500+ unique tickets every 5 minutes) ARUSER
> runs out of system memory.
> or
> b. just to get me started while I hopefully learn some better ways,
> is there an easy way to close aruser directly? I currently have my code
> attempt to close pull AR system user into focus after ~40 macro's to close
> it, and re-open it. The code I am using right now is bad however.
>
> ###
> ' Close Remedy
> SendKeys ("%F")
> SendKeys ("x")
> ###
>
> Very bad code, and as I typically wish to have my reports running in the
> background of my current work machine this can also cause problems...
>
> P.S. we are using V5.01 I believe ... I only have access to ARUSER.EXE..
> ARTASK.EXE doesn't load for me and I do not have registry access. Also I
> have no armacro(?) program I have read about in the documentation to play
> with...
>
>
>
> TeleTech(R)
>
> Kevin Redick | SMG – Service Monitoring Group | Verizon Online

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[no subject]

[Larry Zimmermann]

I am sending the following because my intern can not send anything to the
arlist.

Thanks,

Larry Zimmermann
Remedy Team
4400 Dacoma, BH2, 1433F, Houston, Tx
(Office)713-431-0172
(Cell)713-823-4985


Listeners,
  I am new to Remedy and I see an error that I believe i know the cause
for, I just need to find the evidence. We are running Remedy on the
following settings:

As Sy 6.3p23
UNIX 11.11
Oracle 10.00

The error we are having is as follows:
Mon Jun  9 06:04:22 2008  390688 : Malloc failed on server (ARERR 300)
Mon Jun  9 06:04:22 2008 GetPendingLongData()
Mon Jun  9 06:04:22 2008  390688 : Failure during SQL operation to the
database (ARERR 552)
Mon Jun  9 06:04:22 2008 ORA-03127: no new operations allowed until the
active operation ends
Mon Jun  9 06:04:22 2008  390688 : AR System server terminated -- fatal
error encountered (ARNOTE 21)
Mon Jun  9 06:04:22 2008  390688 : Failure while trying to connect to the
SQL database.
Please ensure the SQL database is running or contact the Database
Administrator for help (ARERR 550)
Mon Jun  9 06:04:22 2008 Error - OCIEnvInit

Mon Jun  9 06:04:22 2008  390688 : Cannot initialize contact with SQL
database (ARERR 551)
Mon Jun  9 06:04:22 2008 Stop server
Mon Jun  9 06:04:22 2008  390688 : AR System server terminated -- fatal
error encountered (ARNOTE 21)

  I believe that this error is cause by the presence of LONG datatypes
that still exist in Oracle on the Production level causing it to fail when
it attempts to DSO onto another server (even though i am aware that Oracle
no longer considers LONG an appropriate datatype). I have the textual
evidence to support this, but I need proof from the program itself, which i
have been unable to find. I was wondering if anyone else was operating on a
similar setting and experiencing similar issues? And if so, how you have
solved the issue or are currently dealing with the problem. Any help would
be much appreciated.


Respectfully,
Morgan Peterson
ExxonMobil GSC/BLA/CAS/EMIT Applications
Office: GSC-BH2-1433D
Phone: 713-431-0130

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Re: Business Hours for ITSM 7.0 Assignment

[Orndorff, Greg]

Barring any development, Business Hours for a group are not taken into account 
for group assignment.
And yes, it will be assigned to this group - as long as it would have normally 
been assigned to this group within normal support hours. In the Incident Log 
however, while the 'Actual Duration' will continue to tick away, the 'Business 
Hours Duration' won't begin until the next start time defined for the group.

Greg


-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of lann
Sent: Thursday, June 05, 2008 6:06 AM
To: arslist@ARSLIST.ORG
Subject: Business Hours for ITSM 7.0 Assignment

Is Business Hours configured for a Support group taken into account for Group
Assignments?
Suppose for Group1 I have configured the Monday timings as 9:00 AM  to 6:00
PM.
Will a ticket created at 8:00 PM on Monday be assigned to this group?

--
View this message in context: 
http://www.nabble.com/Business-Hours-for-ITSM-7.0-Assignment-tp17669368p17669368.html
Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

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Users unable to log in

[Gary Opela (Corporate)]

This is the second time this has happened. I come in to work in the morning, 
and no one can log in. I have to cycle remedy on the server to get it to work. 
It is throwing a miscellaneous TLI error from the client, or from the MT, just 
saying authentication failed.

Below is from the error logs:

Sun Jun 08 08:10:48 2008  390695 : Unable to extract minor version from Java VM 
version string: 10.0-b19 (ARERR 9130)
Sun Jun 08 08:10:56 2008 : Action Request System(R) Server Version 7.1.00 Build 
200708221849
(c) Copyright 1991-2007 BMC Software, Inc.
Sun Jun 08 08:10:56 2008  390600 : Failure during SQL operation to the database 
(ARERR 552)
Sun Jun 08 08:10:56 2008 Cannot open database "ARSystem" requested by the 
login. The login failed. (SQL Server 4060)
Sun Jun 08 08:10:57 2008  390695 : Unable to extract minor version from Java VM 
version string: 10.0-b19 (ARERR 9130)
Sun Jun 08 08:11:11 2008  390600 : SQL database is now available (ARNOTE 592)
Sun Jun 08 08:11:11 2008  390600 : SQL database is not available -- will retry 
connection (ARNOTE 590)
Sun Jun 08 08:11:11 2008 Cannot open database "ARSystem" requested by the 
login. The login failed. (SQL Server 4060)
Sun Jun 08 08:43:36 2008  Dispatch : Cannot establish a network connection to 
the AR System server (hqrem (0) : RPC: Program not registered)  ARERR - 90
Sun Jun 08 08:43:36 2008  Dispatch : AR System Application server terminated -- 
fatal error encountered (ARAPPNOTE 4501)

Java information is as follows:

java version "1.6.0_05"
Java(TM) SE Runtime Environment (build 1.6.0_05-b13)
Java HotSpot(TM) Client VM (build 10.0-b19, mixed mode, sharing)


I saw someone post they were getting the same error, about being unable to 
extract minor version from java VM.

Basically, I'm randomly seeing the java error in my logs. But occasionally, 
about five to eight seconds after that error, as you can see above, my 
connection to the database is severed, and remedy cannot recover. It tries to 
cycle itself, then it says that it comes up, but then it fails immediately, and 
cannot recover until I manually cycle it when I come in.

Do you all think I need to go to a 1.5 java version, or do you think that 
something else might be to blame?

Users with static passwords, as well as users using cross ref blank passwords 
are affected, it does not care where their login password is stored.

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company


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Re: Users unable to log in

[Rick Cook]

Gary, this looks like it might be a connectivity issue between AR System and
the DB.  This often happens when the DB is taken down for backups and then
brought back up without restarting AR System.  Have you verified that this
is not the problem?  If it all works again after bouncing AR System, that
might be the culprit.

Rick

On Mon, Jun 9, 2008 at 1:15 PM, Gary Opela (Corporate) <
[EMAIL PROTECTED]> wrote:

> **
>
> This is the second time this has happened. I come in to work in the
> morning, and no one can log in. I have to cycle remedy on the server to get
> it to work. It is throwing a miscellaneous TLI error from the client, or
> from the MT, just saying authentication failed.
>
>
>
> Below is from the error logs:
>
>
>
> Sun Jun 08 08:10:48 2008  390695 : Unable to extract minor version from
> Java VM version string: 10.0-b19 (ARERR 9130)
>
> Sun Jun 08 08:10:56 2008 : Action Request System(R) Server Version 7.1.00
> Build 200708221849
>
> (c) Copyright 1991-2007 BMC Software, Inc.
>
> Sun Jun 08 08:10:56 2008  390600 : Failure during SQL operation to the
> database (ARERR 552)
>
> Sun Jun 08 08:10:56 2008 Cannot open database "ARSystem" requested by
> the login. The login failed. (SQL Server 4060)
>
> Sun Jun 08 08:10:57 2008  390695 : Unable to extract minor version from
> Java VM version string: 10.0-b19 (ARERR 9130)
>
> Sun Jun 08 08:11:11 2008  390600 : SQL database is now available (ARNOTE
> 592)
>
> Sun Jun 08 08:11:11 2008  390600 : SQL database is not available -- will
> retry connection (ARNOTE 590)
>
> Sun Jun 08 08:11:11 2008 Cannot open database "ARSystem" requested by
> the login. The login failed. (SQL Server 4060)
>
> Sun Jun 08 08:43:36 2008  Dispatch : Cannot establish a network connection
> to the AR System server (hqrem (0) : RPC: Program not registered)  ARERR -
> 90
>
> Sun Jun 08 08:43:36 2008  Dispatch : AR System Application server
> terminated -- fatal error encountered (ARAPPNOTE 4501)
>
>
>
> Java information is as follows:
>
>
>
> java version "1.6.0_05"
>
> Java(TM) SE Runtime Environment (build 1.6.0_05-b13)
>
> Java HotSpot(TM) Client VM (build 10.0-b19, mixed mode, sharing)
>
>
>
>
>
> I saw someone post they were getting the same error, about being unable to
> extract minor version from java VM.
>
>
>
> Basically, I'm randomly seeing the java error in my logs. But occasionally,
> about five to eight seconds after that error, as you can see above, my
> connection to the database is severed, and remedy cannot recover. It tries
> to cycle itself, then it says that it comes up, but then it fails
> immediately, and cannot recover until I manually cycle it when I come in.
>
>
> Do you all think I need to go to a 1.5 java version, or do you think that
> something else might be to blame?
>
>
>
> Users with static passwords, as well as users using cross ref blank
> passwords are affected, it does not care where their login password is
> stored.
>
>
>
> Thanks,
>
>
>
> Gary Opela, Jr., RSP
>
> Remedy Engineer
>
> Leader Communications, Inc.
>
> http://www.5pointleader.com
>
> http://www.lcibest.com
>
> *Best Product, Best People, Best Price**TM*
>
> *An ISO 9001:2000 Certified, CMMI(R) Level 3 Rated Company***
>
>
>  __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___

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[no subject]

[Howard Richter]

Larry and intern,

A Malloc error is a memory error, what was going on when the error happend?

Have you turend on logging?


hbr


On 6/9/08, Larry Zimmermann <[EMAIL PROTECTED]> wrote:
>
> I am sending the following because my intern can not send anything to the
> arlist.
>
> Thanks,
>
> Larry Zimmermann
> Remedy Team
> 4400 Dacoma, BH2, 1433F, Houston, Tx
> (Office)713-431-0172
> (Cell)713-823-4985
>
>
> Listeners,
>  I am new to Remedy and I see an error that I believe i know the cause
> for, I just need to find the evidence. We are running Remedy on the
> following settings:
>
> As Sy 6.3p23
> UNIX 11.11
> Oracle 10.00
>
> The error we are having is as follows:
> Mon Jun  9 06:04:22 2008  390688 : Malloc failed on server (ARERR 300)
> Mon Jun  9 06:04:22 2008 GetPendingLongData()
> Mon Jun  9 06:04:22 2008  390688 : Failure during SQL operation to the
> database (ARERR 552)
> Mon Jun  9 06:04:22 2008 ORA-03127: no new operations allowed until the
> active operation ends
> Mon Jun  9 06:04:22 2008  390688 : AR System server terminated -- fatal
> error encountered (ARNOTE 21)
> Mon Jun  9 06:04:22 2008  390688 : Failure while trying to connect to the
> SQL database.
> Please ensure the SQL database is running or contact the Database
> Administrator for help (ARERR 550)
> Mon Jun  9 06:04:22 2008 Error - OCIEnvInit
>
> Mon Jun  9 06:04:22 2008  390688 : Cannot initialize contact with SQL
> database (ARERR 551)
> Mon Jun  9 06:04:22 2008 Stop server
> Mon Jun  9 06:04:22 2008  390688 : AR System server terminated -- fatal
> error encountered (ARNOTE 21)
>
>  I believe that this error is cause by the presence of LONG datatypes
> that still exist in Oracle on the Production level causing it to fail when
> it attempts to DSO onto another server (even though i am aware that Oracle
> no longer considers LONG an appropriate datatype). I have the textual
> evidence to support this, but I need proof from the program itself, which i
> have been unable to find. I was wondering if anyone else was operating on a
> similar setting and experiencing similar issues? And if so, how you have
> solved the issue or are currently dealing with the problem. Any help would
> be much appreciated.
>
>
> Respectfully,
> Morgan Peterson
> ExxonMobil GSC/BLA/CAS/EMIT Applications
> Office: GSC-BH2-1433D
> Phone: 713-431-0130
>
>
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> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>



-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = [EMAIL PROTECTED]
Resume = http://www.richter-home.net/resume/
LinkedIn Profile = http://www.linkedin.com/in/hbr4270

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Re: Users unable to log in

[Gary Opela (Corporate)]

The DB and ARServer are on the same server. I just found out that server was 
rebooted at the same time.

I checked my dependencies and it shows that SQL Server is a dependency of AR 
System, so the sql server should come up first and then arsystem should.

For some reason, arsystem looks like it's trying to start before sql server is 
up clean.

Anyone have any ideas?  Rick, I think you are right on the money with what the 
issue is, the problem is why is remedy trying to load prior to the database?

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Rick Cook
Sent: Monday, June 09, 2008 3:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: Users unable to log in

** Gary, this looks like it might be a connectivity issue between AR System and 
the DB.  This often happens when the DB is taken down for backups and then 
brought back up without restarting AR System.  Have you verified that this is 
not the problem?  If it all works again after bouncing AR System, that might be 
the culprit.

Rick
On Mon, Jun 9, 2008 at 1:15 PM, Gary Opela (Corporate) <[EMAIL 
PROTECTED]> wrote:
**

This is the second time this has happened. I come in to work in the morning, 
and no one can log in. I have to cycle remedy on the server to get it to work. 
It is throwing a miscellaneous TLI error from the client, or from the MT, just 
saying authentication failed.



Below is from the error logs:



Sun Jun 08 08:10:48 2008  390695 : Unable to extract minor version from Java VM 
version string: 10.0-b19 (ARERR 9130)

Sun Jun 08 08:10:56 2008 : Action Request System(R) Server Version 7.1.00 Build 
200708221849

(c) Copyright 1991-2007 BMC Software, Inc.

Sun Jun 08 08:10:56 2008  390600 : Failure during SQL operation to the database 
(ARERR 552)

Sun Jun 08 08:10:56 2008 Cannot open database "ARSystem" requested by the 
login. The login failed. (SQL Server 4060)

Sun Jun 08 08:10:57 2008  390695 : Unable to extract minor version from Java VM 
version string: 10.0-b19 (ARERR 9130)

Sun Jun 08 08:11:11 2008  390600 : SQL database is now available (ARNOTE 592)

Sun Jun 08 08:11:11 2008  390600 : SQL database is not available -- will retry 
connection (ARNOTE 590)

Sun Jun 08 08:11:11 2008 Cannot open database "ARSystem" requested by the 
login. The login failed. (SQL Server 4060)

Sun Jun 08 08:43:36 2008  Dispatch : Cannot establish a network connection to 
the AR System server (hqrem (0) : RPC: Program not registered)  ARERR - 90

Sun Jun 08 08:43:36 2008  Dispatch : AR System Application server terminated -- 
fatal error encountered (ARAPPNOTE 4501)



Java information is as follows:



java version "1.6.0_05"

Java(TM) SE Runtime Environment (build 1.6.0_05-b13)

Java HotSpot(TM) Client VM (build 10.0-b19, mixed mode, sharing)





I saw someone post they were getting the same error, about being unable to 
extract minor version from java VM.



Basically, I'm randomly seeing the java error in my logs. But occasionally, 
about five to eight seconds after that error, as you can see above, my 
connection to the database is severed, and remedy cannot recover. It tries to 
cycle itself, then it says that it comes up, but then it fails immediately, and 
cannot recover until I manually cycle it when I come in.

Do you all think I need to go to a 1.5 java version, or do you think that 
something else might be to blame?



Users with static passwords, as well as users using cross ref blank passwords 
are affected, it does not care where their login password is stored.



Thanks,



Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com

http://www.lcibest.com

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company


__Platinum Sponsor: www.rmsportal.com ARSlist: "Where 
the Answers Are" html___

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Re: Users unable to log in

[LJ Longwing]

I took special notice of that the other day too...because I am also running
1.6...but I'm running patch 3 which according to the post is the latest you
can run without coming up against that error...I would recommend trying
1.6.0_03 and see if that helps

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate)
Sent: Monday, June 09, 2008 2:16 PM
To: arslist@ARSLIST.ORG
Subject: Users unable to log in


** 

This is the second time this has happened. I come in to work in the morning,
and no one can log in. I have to cycle remedy on the server to get it to
work. It is throwing a miscellaneous TLI error from the client, or from the
MT, just saying authentication failed.

 

Below is from the error logs:

 

Sun Jun 08 08:10:48 2008  390695 : Unable to extract minor version from Java
VM version string: 10.0-b19 (ARERR 9130)

Sun Jun 08 08:10:56 2008 : Action Request System(R) Server Version 7.1.00
Build 200708221849

(c) Copyright 1991-2007 BMC Software, Inc. 

Sun Jun 08 08:10:56 2008  390600 : Failure during SQL operation to the
database (ARERR 552)

Sun Jun 08 08:10:56 2008 Cannot open database "ARSystem" requested by
the login. The login failed. (SQL Server 4060)

Sun Jun 08 08:10:57 2008  390695 : Unable to extract minor version from Java
VM version string: 10.0-b19 (ARERR 9130)

Sun Jun 08 08:11:11 2008  390600 : SQL database is now available (ARNOTE
592)

Sun Jun 08 08:11:11 2008  390600 : SQL database is not available -- will
retry connection (ARNOTE 590)

Sun Jun 08 08:11:11 2008 Cannot open database "ARSystem" requested by
the login. The login failed. (SQL Server 4060)

Sun Jun 08 08:43:36 2008  Dispatch : Cannot establish a network connection
to the AR System server (hqrem (0) : RPC: Program not registered)  ARERR -
90

Sun Jun 08 08:43:36 2008  Dispatch : AR System Application server terminated
-- fatal error encountered (ARAPPNOTE 4501)

 

Java information is as follows:

 

java version "1.6.0_05"

Java(TM) SE Runtime Environment (build 1.6.0_05-b13)

Java HotSpot(TM) Client VM (build 10.0-b19, mixed mode, sharing)

 

 

I saw someone post they were getting the same error, about being unable to
extract minor version from java VM.

 

Basically, I'm randomly seeing the java error in my logs. But occasionally,
about five to eight seconds after that error, as you can see above, my
connection to the database is severed, and remedy cannot recover. It tries
to cycle itself, then it says that it comes up, but then it fails
immediately, and cannot recover until I manually cycle it when I come in.


Do you all think I need to go to a 1.5 java version, or do you think that
something else might be to blame?

 

Users with static passwords, as well as users using cross ref blank
passwords are affected, it does not care where their login password is
stored.

 

Thanks,

 

Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com

http://www.lcibest.com

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMIR Level 3 Rated Company

 

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ 

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Re: Users unable to log in

[Jason Miller]

I too have noticed that our ARS 7.0.1 p6 tries to start before SQL 2005 is
ready.  Both are on the same 2003 server.

Jason

On Mon, Jun 9, 2008 at 1:26 PM, Gary Opela (Corporate) <
[EMAIL PROTECTED]> wrote:

> **
>
> The DB and ARServer are on the same server. I just found out that server
> was rebooted at the same time.
>
> I checked my dependencies and it shows that SQL Server is a dependency of
> AR System, so the sql server should come up first and then arsystem should.
>
>
>
> For some reason, arsystem looks like it's trying to start before sql server
> is up clean.
>
>
>
> Anyone have any ideas?  Rick, I think you are right on the money with what
> the issue is, the problem is why is remedy trying to load prior to the
> database?
>
>
>
> Thanks,
>
>
>
> Gary Opela, Jr., RSP
>
> Remedy Engineer
>
> Leader Communications, Inc.
>
> http://www.5pointleader.com
>
> http://www.lcibest.com
>
> *Best Product, Best People, Best Price**TM*
>
> *An ISO 9001:2000 Certified, CMMI(R) Level 3 Rated Company***
>   --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Rick Cook
> *Sent:* Monday, June 09, 2008 3:20 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Users unable to log in
>
>
>
> ** Gary, this looks like it might be a connectivity issue between AR System
> and the DB.  This often happens when the DB is taken down for backups and
> then brought back up without restarting AR System.  Have you verified that
> this is not the problem?  If it all works again after bouncing AR System,
> that might be the culprit.
>
> Rick
>
> On Mon, Jun 9, 2008 at 1:15 PM, Gary Opela (Corporate) <
> [EMAIL PROTECTED]> wrote:
>
> **
>
> This is the second time this has happened. I come in to work in the
> morning, and no one can log in. I have to cycle remedy on the server to get
> it to work. It is throwing a miscellaneous TLI error from the client, or
> from the MT, just saying authentication failed.
>
>
>
> Below is from the error logs:
>
>
>
> Sun Jun 08 08:10:48 2008  390695 : Unable to extract minor version from
> Java VM version string: 10.0-b19 (ARERR 9130)
>
> Sun Jun 08 08:10:56 2008 : Action Request System(R) Server Version 7.1.00
> Build 200708221849
>
> (c) Copyright 1991-2007 BMC Software, Inc.
>
> Sun Jun 08 08:10:56 2008  390600 : Failure during SQL operation to the
> database (ARERR 552)
>
> Sun Jun 08 08:10:56 2008 Cannot open database "ARSystem" requested by
> the login. The login failed. (SQL Server 4060)
>
> Sun Jun 08 08:10:57 2008  390695 : Unable to extract minor version from
> Java VM version string: 10.0-b19 (ARERR 9130)
>
> Sun Jun 08 08:11:11 2008  390600 : SQL database is now available (ARNOTE
> 592)
>
> Sun Jun 08 08:11:11 2008  390600 : SQL database is not available -- will
> retry connection (ARNOTE 590)
>
> Sun Jun 08 08:11:11 2008 Cannot open database "ARSystem" requested by
> the login. The login failed. (SQL Server 4060)
>
> Sun Jun 08 08:43:36 2008  Dispatch : Cannot establish a network connection
> to the AR System server (hqrem (0) : RPC: Program not registered)  ARERR -
> 90
>
> Sun Jun 08 08:43:36 2008  Dispatch : AR System Application server
> terminated -- fatal error encountered (ARAPPNOTE 4501)
>
>
>
> Java information is as follows:
>
>
>
> java version "1.6.0_05"
>
> Java(TM) SE Runtime Environment (build 1.6.0_05-b13)
>
> Java HotSpot(TM) Client VM (build 10.0-b19, mixed mode, sharing)
>
>
>
>
>
> I saw someone post they were getting the same error, about being unable to
> extract minor version from java VM.
>
>
>
> Basically, I'm randomly seeing the java error in my logs. But occasionally,
> about five to eight seconds after that error, as you can see above, my
> connection to the database is severed, and remedy cannot recover. It tries
> to cycle itself, then it says that it comes up, but then it fails
> immediately, and cannot recover until I manually cycle it when I come in.
>
>
> Do you all think I need to go to a 1.5 java version, or do you think that
> something else might be to blame?
>
>
>
> Users with static passwords, as well as users using cross ref blank
> passwords are affected, it does not care where their login password is
> stored.
>
>
>
> Thanks,
>
>
>
> Gary Opela, Jr., RSP
>
> Remedy Engineer
>
> Leader Communications, Inc.
>
> http://www.5pointleader.com
>
> http://www.lcibest.com
>
> *Best Product, Best People, Best PriceTM*
>
> *An ISO 9001:2000 Certified, CMMI(R) Level 3 Rated Company*
>
>
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
>
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
>  __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
>

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Re: Users unable to log in

[Gary Opela (Corporate)]

Tomorrow I'm going to add SQL Server agent as a dependency to remedy, so that 
will give SQL server more time to come up, since SQL Server is a dependency on 
SQL Server agent.

I'm running 7.1 no patch, and 2003 server with sql 2k5.

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Jason Miller
Sent: Monday, June 09, 2008 3:41 PM
To: arslist@ARSLIST.ORG
Subject: Re: Users unable to log in

** I too have noticed that our ARS 7.0.1 p6 tries to start before SQL 2005 is 
ready.  Both are on the same 2003 server.

Jason
On Mon, Jun 9, 2008 at 1:26 PM, Gary Opela (Corporate) <[EMAIL 
PROTECTED]> wrote:
**

The DB and ARServer are on the same server. I just found out that server was 
rebooted at the same time.

I checked my dependencies and it shows that SQL Server is a dependency of AR 
System, so the sql server should come up first and then arsystem should.



For some reason, arsystem looks like it's trying to start before sql server is 
up clean.



Anyone have any ideas?  Rick, I think you are right on the money with what the 
issue is, the problem is why is remedy trying to load prior to the database?



Thanks,



Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com

http://www.lcibest.com

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Monday, June 09, 2008 3:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: Users unable to log in



** Gary, this looks like it might be a connectivity issue between AR System and 
the DB.  This often happens when the DB is taken down for backups and then 
brought back up without restarting AR System.  Have you verified that this is 
not the problem?  If it all works again after bouncing AR System, that might be 
the culprit.

Rick

On Mon, Jun 9, 2008 at 1:15 PM, Gary Opela (Corporate) <[EMAIL 
PROTECTED]> wrote:

**

This is the second time this has happened. I come in to work in the morning, 
and no one can log in. I have to cycle remedy on the server to get it to work. 
It is throwing a miscellaneous TLI error from the client, or from the MT, just 
saying authentication failed.



Below is from the error logs:



Sun Jun 08 08:10:48 2008  390695 : Unable to extract minor version from Java VM 
version string: 10.0-b19 (ARERR 9130)

Sun Jun 08 08:10:56 2008 : Action Request System(R) Server Version 7.1.00 Build 
200708221849

(c) Copyright 1991-2007 BMC Software, Inc.

Sun Jun 08 08:10:56 2008  390600 : Failure during SQL operation to the database 
(ARERR 552)

Sun Jun 08 08:10:56 2008 Cannot open database "ARSystem" requested by the 
login. The login failed. (SQL Server 4060)

Sun Jun 08 08:10:57 2008  390695 : Unable to extract minor version from Java VM 
version string: 10.0-b19 (ARERR 9130)

Sun Jun 08 08:11:11 2008  390600 : SQL database is now available (ARNOTE 592)

Sun Jun 08 08:11:11 2008  390600 : SQL database is not available -- will retry 
connection (ARNOTE 590)

Sun Jun 08 08:11:11 2008 Cannot open database "ARSystem" requested by the 
login. The login failed. (SQL Server 4060)

Sun Jun 08 08:43:36 2008  Dispatch : Cannot establish a network connection to 
the AR System server (hqrem (0) : RPC: Program not registered)  ARERR - 90

Sun Jun 08 08:43:36 2008  Dispatch : AR System Application server terminated -- 
fatal error encountered (ARAPPNOTE 4501)



Java information is as follows:



java version "1.6.0_05"

Java(TM) SE Runtime Environment (build 1.6.0_05-b13)

Java HotSpot(TM) Client VM (build 10.0-b19, mixed mode, sharing)





I saw someone post they were getting the same error, about being unable to 
extract minor version from java VM.



Basically, I'm randomly seeing the java error in my logs. But occasionally, 
about five to eight seconds after that error, as you can see above, my 
connection to the database is severed, and remedy cannot recover. It tries to 
cycle itself, then it says that it comes up, but then it fails immediately, and 
cannot recover until I manually cycle it when I come in.

Do you all think I need to go to a 1.5 java version, or do you think that 
something else might be to blame?



Users with static passwords, as well as users using cross ref blank passwords 
are affected, it does not care where their login password is stored.



Thanks,



Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com

http://www.lcibest.com

Best Product, Best People

Re: Users unable to log in

[Kaiser Norm E CIV USAF 96 CS/SCCE]

Yeah, from a completely uninformed position, it sounds on the surface
like a bug of some sort in SQL 2K5...like the service is announcing that
it's started BEFORE the tables are accessible yet.  It seems like the
common thread is SQL 2K5...

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate)
Sent: Monday, June 09, 2008 3:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: Users unable to log in

** 

Tomorrow I'm going to add SQL Server agent as a dependency to remedy, so
that will give SQL server more time to come up, since SQL Server is a
dependency on SQL Server agent.


I'm running 7.1 no patch, and 2003 server with sql 2k5.

 

Thanks,

 

Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com

http://www.lcibest.com

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Jason Miller
Sent: Monday, June 09, 2008 3:41 PM
To: arslist@ARSLIST.ORG
Subject: Re: Users unable to log in

 

** I too have noticed that our ARS 7.0.1 p6 tries to start before SQL
2005 is ready.  Both are on the same 2003 server.

Jason

On Mon, Jun 9, 2008 at 1:26 PM, Gary Opela (Corporate)
<[EMAIL PROTECTED]> wrote:

** 

The DB and ARServer are on the same server. I just found out that server
was rebooted at the same time. 

I checked my dependencies and it shows that SQL Server is a dependency
of AR System, so the sql server should come up first and then arsystem
should.

 

For some reason, arsystem looks like it's trying to start before sql
server is up clean.

 

Anyone have any ideas?  Rick, I think you are right on the money with
what the issue is, the problem is why is remedy trying to load prior to
the database?

 

Thanks,

 

Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com

http://www.lcibest.com

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Monday, June 09, 2008 3:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: Users unable to log in

 

** Gary, this looks like it might be a connectivity issue between AR
System and the DB.  This often happens when the DB is taken down for
backups and then brought back up without restarting AR System.  Have you
verified that this is not the problem?  If it all works again after
bouncing AR System, that might be the culprit.

Rick

On Mon, Jun 9, 2008 at 1:15 PM, Gary Opela (Corporate)
<[EMAIL PROTECTED]> wrote:

** 

This is the second time this has happened. I come in to work in the
morning, and no one can log in. I have to cycle remedy on the server to
get it to work. It is throwing a miscellaneous TLI error from the
client, or from the MT, just saying authentication failed.

 

Below is from the error logs:

 

Sun Jun 08 08:10:48 2008  390695 : Unable to extract minor version from
Java VM version string: 10.0-b19 (ARERR 9130)

Sun Jun 08 08:10:56 2008 : Action Request System(R) Server Version
7.1.00 Build 200708221849

(c) Copyright 1991-2007 BMC Software, Inc. 

Sun Jun 08 08:10:56 2008  390600 : Failure during SQL operation to the
database (ARERR 552)

Sun Jun 08 08:10:56 2008 Cannot open database "ARSystem" requested
by the login. The login failed. (SQL Server 4060)

Sun Jun 08 08:10:57 2008  390695 : Unable to extract minor version from
Java VM version string: 10.0-b19 (ARERR 9130)

Sun Jun 08 08:11:11 2008  390600 : SQL database is now available (ARNOTE
592)

Sun Jun 08 08:11:11 2008  390600 : SQL database is not available -- will
retry connection (ARNOTE 590)

Sun Jun 08 08:11:11 2008 Cannot open database "ARSystem" requested
by the login. The login failed. (SQL Server 4060)

Sun Jun 08 08:43:36 2008  Dispatch : Cannot establish a network
connection to the AR System server (hqrem (0) : RPC: Program not
registered)  ARERR - 90

Sun Jun 08 08:43:36 2008  Dispatch : AR System Application server
terminated -- fatal error encountered (ARAPPNOTE 4501)

 

Java information is as follows:

 

java version "1.6.0_05"

Java(TM) SE Runtime Environment (build 1.6.0_05-b13)

Java HotSpot(TM) Client VM (build 10.0-b19, mixed mode, sharing)

 

 

I saw someone post they were getting the same error, about being unable
to extract minor version from java VM.

 

Basically, I'm randomly seeing the java error in my logs. But
occasionally, about five to eight seconds after that error, as you can
see above, my connection to the database is severed, and remedy cannot
recover. It tries to cycle itself, then it says that it comes up, but
then it fails immediately, and cannot recover until I manually cycle it
when I come in.


Do you all think I need to go to a 1.5 j

No Application List - ARERR 1900

[Wheeler, Dylan]

I'm having a problem with a users client. She opens Remedy and gets an
ARERR 1900 and the Application List is greyed out. This started this
morning and she hasn't had this problem before. I completely removed the
client, rebooted her machine and reinstalled but same problem. Anyone
run into this before?
Her machine is the only one having this problem.
 
ARS 6.3 Patch 23 (Server and Client)
Windows 2003
 
- 

Dylan Wheeler
Production Control Analyst Principal 
IT Operations 
Downey Savings & Loan Association, F.A. 
Email: [EMAIL PROTECTED]   

This message and any attachments are for the intended recipient(s) only
and may contain privileged, confidential and/or proprietary information
about Downey Savings or its customers, which Downey Savings does not
intend to disclose to the public. If you received this message by
mistake, please notify the sender by reply e-mail and delete the message
and attachments.

 

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Re: No Application List - ARERR 1900

[Roger Justice]

Did you login as another user to determine if it was the user or the machine?


-Original Message-
From: Wheeler, Dylan <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Mon, 9 Jun 2008 4:53 pm
Subject: No Application List - ARERR 1900


** 
I'm having a problem with a users client.?She opens Remedy and gets an ARERR 
1900 and the Application List is greyed out. This started this morning and she 
hasn't had this problem before. I completely removed the client, rebooted her 
machine and reinstalled but same problem. Anyone run into this before?

Her machine is the only one having this problem.

?

ARS 6.3 Patch 23 (Server and Client)

Windows 2003

?

- 

Dylan Wheeler
Production Control Analyst Principal 
IT Operations 
Downey Savings & Loan Association, F.A. 
Email: [EMAIL PROTECTED] 

This message and any attachments are for the intended recipient(s) only and may 
contain privileged, confidential and/or proprietary information about Downey 
Savings or its customers, which Downey Savings does not intend to disclose to 
the public. If you received this message by mistake, please notify the sender 
by reply e-mail and delete the message and attachments.

?
__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ 

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Re: No Application List - ARERR 1900

[Rick Cook]

Does this user have the same problem on a different machine?  Maybe it's the
user account, not the machine.

Rick

On Mon, Jun 9, 2008 at 1:53 PM, Wheeler, Dylan <[EMAIL PROTECTED]>
wrote:

> ** I'm having a problem with a users client. She opens Remedy and gets an
> ARERR 1900 and the Application List is greyed out. This started this morning
> and she hasn't had this problem before. I completely removed the client,
> rebooted her machine and reinstalled but same problem. Anyone run into this
> before?
> Her machine is the only one having this problem.
>
> ARS 6.3 Patch 23 (Server and Client)
> Windows 2003
> 
> *-*
>
> *Dylan Wheeler*
> *Production Control Analyst Principal*
> *IT Operations*
> *Downey Savings & Loan Association, F.A. *
> *Email: [EMAIL PROTECTED] <[EMAIL PROTECTED]>**
>
> This message and any attachments are for the intended recipient(s) only and
> may contain privileged, confidential and/or proprietary information about
> Downey Savings or its customers, which Downey Savings does not intend to
> disclose to the public. If you received this message by mistake, please
> notify the sender by reply e-mail and delete the message and attachments.
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___

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Re: backup and recovery

[Rick Cook]

Chris, how did the weekend's recovery go?  Any more questions or lessons
learned that you could share with us?

Rick

On Fri, Jun 6, 2008 at 1:02 PM, Rick Cook <[EMAIL PROTECTED]> wrote:

> Well, that's an unfortunate fact that I'm afraid I don't know any way
> around.  The bulk of the time is really going to be recovering and possibly
> cleaning the data that's been gathered since your last backup.  Once you get
> that done, importing shouldn't take all that long, since I wouldn't think
> that most of your foundation data has changed all that much in a few days,
> and even a few thousand Incidents wouldn't take but an hour or two, tops.
> So you're really looking at history tables, work logs, etc., and the
> IM/PM/CR tables, and maybe a few others.
>
> As far as data import tools, whether BMC's or Effective's, they're both
> intended to import NEW data, not data with a history.  There are some fields
> that I don't think exist in the templates that would be necessary to import
> pre-existing records with history.  And they don't deal with Incidents,
> Problems, etc. - just foundation data.  So I don't know that I would waste
> my time down that rabbit hole.  This is probably going to be a manual
> effort.
>
> I hope there's a good pizza place near your office - I'm afraid you'll be
> there a good part of the weekend.  :-(
>
> Rick
>
>
> On Fri, Jun 6, 2008 at 12:21 PM, Moore, Christopher Allen <
> [EMAIL PROTECTED]> wrote:
>
>> **
>>
>> Rick- thanks again for your advice!
>>
>>
>>
>> Our problem is that if we have to do this import by form, we're looking at
>> an incredible amount of time.  I estimate an average of 30 minutes per form,
>> and with over 1500 forms on the server, and guessing at least 2/3 or them
>> could have been touched in the last week….you see how long this could take.
>>
>>
>>
>> A tech for BMC suggested a tool which was available as a patch- 9003- the
>> tool is ITSM Data Management.  Its primary use is for doing server
>> migrations and moving data, but it could help us- I'm still reading through
>> the documentation on it.  Unfortunately when trying to install it we got an
>> error that we were at an incompatible patch level, so I'm waiting to talk to
>> BMC again about it.
>>
>>
>>  --
>>
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> [EMAIL PROTECTED] *On Behalf Of *Rick Cook
>> *Sent:* Friday, June 06, 2008 1:57 PM
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* Re: backup and recovery
>>
>>
>>
>> ** The problem, Chris, is that it's all data.  If it can be read by an AR
>> System, you can export it and import it.  You may be able to get it from
>> your DBA, too, but unless you get it out in an ARS-readable format, you'll
>> have to import it that way as well, and that's going to be a bit
>> unpredictable, and probably unsupported.  Have your DBA make a copy of the
>> DB as it sits now.
>>
>>
>> That will determine the last point in time where all of the tables, from
>> Company to Incident, were in sync with one another.  Then you'll have to
>> export the data, either directly from the DB. Or perhaps you could get a
>> temp AR Server license, hook that up to the new DB, and use that to extract
>> the data into csv/arx or something.  Then Import the data, starting with the
>> bottom end forms first (just like the order of migration in ITSM 6), i.e.
>> all of the base associated records first, and ending with the actual
>> Incidents, Changes, etc.  Use the Admin console as a guide to the order of
>> the data restore.
>>
>> For $deity$'s sake, remember to import the existing GUIDs, or your data
>> relationships will probably not be clean.  I would also recommend starting
>> with just a tiny slice of all of the form data as a practice run, because
>> sure as shooting, there will be some glitch in the code that overwrites a
>> GUID, or uses an Entry ID differently, or changes a Modified Date or
>> something, and that will fire workflow you don't intend.
>>
>> Workflow.  Make sure that you turn off workflow that will fire on Merge,
>> unless you really want it to fire.  I would turn off escalations, too,
>> because you don't want them firing on an incomplete data set.
>>
>> I'm sure I'm leaving something out, but that should get you in the
>> ballpark.
>>
>> Rick
>>
>> On Fri, Jun 6, 2008 at 11:31 AM, Moore, Christopher Allen <
>> [EMAIL PROTECTED]> wrote:
>>
>> **
>>
>> Hey Rick- thanks!
>>
>>
>>
>> So the BMC tech said she doesn't know a way to do this, but here's my
>> question.  We're recovering from our last known good configuration, Friday
>> night.  In the meantime however we've had thousands of records updated.  Is
>> there a way, for the entire DB (all forms) to extract just the data and not
>> attributes/configuration to import into our recovered database so we don't
>> have to go by form?
>>
>>
>>
>> Thanks!
>> Chris
>>
>>
>>
>>
>>
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> [EMAIL PROTECTED] *On Behalf 

Re: No Application List - ARERR 1900

[Wheeler, Dylan]

She was able to login to another machine and she is able to login to the
mid tier.
I haven't tried logging into it on her machine myself, I'll try that
when she gets back to her desk.

- 

Dylan Wheeler
Production Control Analyst Principal 
IT Operations 
Downey Savings & Loan Association, F.A. 
Direct: 949.509.4565
Fax:  949.509.7841 
Email: [EMAIL PROTECTED]  

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Monday, June 09, 2008 2:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: No Application List - ARERR 1900


** Does this user have the same problem on a different machine?
Maybe it's the user account, not the machine.

Rick


On Mon, Jun 9, 2008 at 1:53 PM, Wheeler, Dylan
<[EMAIL PROTECTED]> wrote:


** 
I'm having a problem with a users client. She opens
Remedy and gets an ARERR 1900 and the Application List is greyed out.
This started this morning and she hasn't had this problem before. I
completely removed the client, rebooted her machine and reinstalled but
same problem. Anyone run into this before?
Her machine is the only one having this problem.
 
ARS 6.3 Patch 23 (Server and Client)
Windows 2003
 
- 

Dylan Wheeler
Production Control Analyst Principal 
IT Operations 
Downey Savings & Loan Association, F.A. 
Email: [EMAIL PROTECTED]
  

This message and any attachments are for the intended
recipient(s) only and may contain privileged, confidential and/or
proprietary information about Downey Savings or its customers, which
Downey Savings does not intend to disclose to the public. If you
received this message by mistake, please notify the sender by reply
e-mail and delete the message and attachments.

 
__Platinum Sponsor: www.rmsportal.com ARSlist: "Where
the Answers Are" html___ 


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Answers Are" html___ 


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Re: No Application List - ARERR 1900

[Wheeler, Dylan]

I just logged in and I got the same error, so it must be something on
the machine.

- 

Dylan Wheeler
Production Control Analyst Principal 
IT Operations 
Downey Savings & Loan Association, F.A. 
Email: [EMAIL PROTECTED]  

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice
Sent: Monday, June 09, 2008 2:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: No Application List - ARERR 1900


** Did you login as another user to determine if it was the user
or the machine?


-Original Message-
From: Wheeler, Dylan <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Mon, 9 Jun 2008 4:53 pm
Subject: No Application List - ARERR 1900


** 
I'm having a problem with a users client. She opens Remedy and
gets an ARERR 1900 and the Application List is greyed out. This started
this morning and she hasn't had this problem before. I completely
removed the client, rebooted her machine and reinstalled but same
problem. Anyone run into this before?
Her machine is the only one having this problem.
 
ARS 6.3 Patch 23 (Server and Client)
Windows 2003
 
- 
Dylan Wheeler
Production Control Analyst Principal 
IT Operations 
Downey Savings & Loan Association, F.A. 
Email: [EMAIL PROTECTED]
  
This message and any attachments are for the intended
recipient(s) only and may contain privileged, confidential and/or
proprietary information about Downey Savings or its customers, which
Downey Savings does not intend to disclose to the public. If you
received this message by mistake, please notify the sender by reply
e-mail and delete the message and attachments.
 
__Platinum Sponsor: www.rmsportal.com
  ARSlist: "Where the Answers Are" html___ 



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San Diego Remedy Developer

[Haver, Matthew]

Hello,

 

I'm working with a company in San Diego that is looking for a strong
Remedy Developer (description below).  If you are interested or know
someone that is please touch base with me.  

 

Respectfully,

 

Matthew Haver CIR ACIR CDR
Senior IT Recruiter
Yoh IT
Know greater talent (r) 
10251 Vista Sorrento Parkway Suite 150
San Diego, CA 92121
858.622.9005 x228 Office
858.922.4484 Mobile

858.922.9048 Fax 

Click Here to see my LinkedIn Profile - Send me an Invitation and we can
Connect  

Remember when your career dreams were limitless?  They can be again when
you work with Yoh.  Visit yoh.com for current career opportunities.
 

 

 

Remedy Developer

Detailed Knowledge of ARSystem 7.0 and Remedy ITSM 6.0 (Help Desk,
Change, Asset). Knowledge of CMDB and MSSQL. 

Strong Remedy ITSM workflow and customization experience with the
ability to develop modules that integrate with the current out of the
box application. 

Proficient with Remedy ITSM Application Configuration. 

Proficient with Remedy Mid-Tier 7.0, ARSXML, Crystal Reports.  Track
record of several successful enterprise implementations using
dev/test/prod environments 

3 - 5 years of Remedy Developer and Administrator experience.

Knowledge of Remedy and Server maintenance including basic networking
and software patches.

Ability to coordinate tasks with other team members and manage work
against a project plan

Ability to determine work effort and prioritize tasks accordingly

Ability to work in a team and independently

Ability to obtain Security Clearance  

The location is Point Loma.  It's a 3-6 month contract-2-hire.  The
salary is approx. 80-100k, with the contract rate being the equivalent
or slightly higher.  We have benefits after 30 days during the contract
period.


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Re: VBA aruser/Remedy newbie questions

[Mark Latta]

Kevin,
I have been doing this for years and the simplest method that I have found is 
to use the "AR System ODBC Data Source" available through MS Excel.  This ODBC 
driver is installed/available by default on workstations that have the Remedy 
User Tool installed on it.  The best part is that you can simply record an 
Excel macro while you establish the ODBC connection to Remedy and define your 
query criteria through MS Query.  Once you have recorded the code you'll have 
almost everything you need to tailor it and to add subsequent formatting, 
charting and analysis code for reporting.  Here are a few things to keep in 
mind for security reasons:
1.) Password protect the excel VBA project (in the VB Editor) to protect the 
login and password information which will be recorded for establishing the 
database connection
2.) If you opt to return the data to Excel (which isn't necessary for 
reporting) you will want to set the following Query/Table property: 
EnableEditing = False
 This prevents the users from being able to modify the query criteria after 
it is retrieved from the database by simply right-clicking on the data in the 
Excel worksheet.
 
Summary of steps for the macro:
1.) From the main Excel menu: Data -> Import External Data -> New Database 
Query...
2.) In the "Choose Data Source" pop-up window select the "AR System ODBC Data 
Source"
3.) Provide the ODBC login information when prompted.
4.) Select your query criteria through MS Query which was automatically 
started.  (Select columns, etc.)
  You can choose to return the data to Excel or to continue editing in MS Query.
  Note: MS Query is limited in capabilities and will not support all datatypes 
in Remedy.
 
The format in which the query criteria is recorded is a bit difficult to edit.  
However you can replace that with a query sting property which allows you to 
enter plain text that is much simpler to read and edit than the array type 
construction that it records it in.
 
Let me know if you need any additional help.  Feel free to email me directly at 
[EMAIL PROTECTED]
 
- Mark Latta


Date: Mon, 9 Jun 2008 10:17:00 -0600From: [EMAIL PROTECTED]: VBA aruser/Remedy 
newbie questionsTo: [EMAIL PROTECTED] 

Hi everyone I want to apologize as I think my questions may seem a bit to 
simple and/or below the level that most of this group is, hoping to have better 
questions and maybe some answers for other newbies like me.
 
Unfortunately due to my current system limitation/access I am stuck only 
being able to use VBA and am currently pulling a lot of Data through ARUSER for 
my reports.
 
Right now the method I am using to pull information is via the following 
code:
 
 

Sub LaunchRemedy(macroname)Dim AppDim ARFormDim sessionId
 
' create a new Remedy UserSet App = CreateObject("Remedy.User")
 
' login, username and passwordsessionId = App.Login("username", "password", 
False)
 
Call App.RunMacro(sessionId, macroname, 0, 0)
#
 
This generally works, I pre-generate my Macro's using VBA and have this call 
ARUSER and typically dump out my report for the data I need to a CSV that is 
then picked up and my VBA program continues along.
 
My question would be, if there a way using only VBA that I 
a. might be able to run a data set, or a macro without having to call the 
ARUSER program?
 (This is a problem as after only a few hours of continuous polling (My 
current report pulls around 500+ unique tickets every 5 minutes) ARUSER runs 
out of system memory.
or
b. just to get me started while I hopefully learn some better ways, is 
there an easy way to close aruser directly? I currently have my code attempt to 
close pull AR system user into focus after ~40 macro's to close it, and re-open 
it. The code I am using right now is bad however.
 
###
' Close Remedy
SendKeys ("%F")SendKeys ("x") 
###
 
Very bad code, and as I typically wish to have my reports running in the 
background of my current work machine this can also cause problems...
 
P.S. we are using V5.01 I believe ... I only have access to ARUSER.EXE.. 
ARTASK.EXE doesn't load for me and I do not have registry access. Also I have 
no armacro(?) program I have read about in the documentation to play with...
 
 

TeleTech®
Kevin Redick | SMG – Service Monitoring Group | Verizon Online
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Mid-Tier license usage for webservices !!!

[Mario Roberto Porto Fº]

Hi everyone...

I need to understand how mid-tier ( 5.1.2 or 7.x ) manages license with 
webservices.
For exemple. I have 100 users ( floating ) consuming remedy webservices and 
they need to 
change tickets. Will the Remedy Server hold the user licences waiting the 
time-out or 
the webservices performs the logout after send the response ?

Thanks

Mario Roberto

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Re: Mid-Tier license usage for webservices !!!

[Lina Hartojo]

Hi Mario

>From experience for version earlier than 7.x (not quite sure for
version 7.x yet), Remedy server will hold the user licences waiting
the time-out if user did not log out.  Webservice will not performs
the logout after send the response straight away if user did not
logout themselves.

Regards
Lina Hartojo

On 6/10/08, Mario Roberto Porto Fº <[EMAIL PROTECTED]> wrote:
> **
> Hi everyone...
>
> I need to understand how mid-tier ( 5.1.2 or 7.x ) manages license with
> webservices.
> For exemple. I have 100 users ( floating ) consuming remedy webservices and
> they need to
> change tickets. Will the Remedy Server hold the user licences waiting the
> time-out or
> the webservices performs the logout after send the response ?
>
> Thanks
>
> Mario Roberto__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the
> Answers Are" html___

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Re: Mid-Tier license usage for webservices !!!

[Dylan]

On the mid tier, if the user does not click the logout button, it will hold
the license until the license timeout period.

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mario Roberto Porto Fº
Sent: Monday, June 09, 2008 6:03 PM
To: arslist@ARSLIST.ORG
Subject: Mid-Tier license usage for webservices !!!

 

Hi everyone...

 

I need to understand how mid-tier ( 5.1.2 or 7.x ) manages license with
webservices.

For exemple. I have 100 users ( floating ) consuming remedy webservices and
they need to 

change tickets. Will the Remedy Server hold the user licences waiting the
time-out or 

the webservices performs the logout after send the response ?

 

Thanks

 

Mario Roberto



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Re: Strange Behaviour in Tree Table

[Remprof]

Dear Listers,

Did you get a chance to go through my problem below?

Thanks,
RemProf

On 6/9/08, Remprof <[EMAIL PROTECTED]> wrote:
>
> Hi Listers,
>
> I have a strange problem in my customized form. I will sumarize it below:
>
> 1. Built a display only form. (To act as a console)
> 2. Put a tree table there.
> 3. To display the menus, I have used another form and mapped the required
> fields in the current form based on the qual.
> 4. The qual is as 'Menu Type' = $z1D Char01$.
> 5. I am setting the necessary value for the hidden field 'z1D Char01' while
> clicking the entry point in the Homepage. (It is happening correctly and
> pulling the records to display in the tree table)
>
> Now the problem is, when I am in the parent form and do some changes in the
> user(Tools > Options), the value in the tree table got vanished. But I could
> see the correct value in the hidden field, 'z1D Char01'. It is very odd.
> When I checked with the logs, I could see as below:
>
> */+GLE ARGetListEntry -- schema TST:SA:MenuItems from Remedy User (protocol
> 12) at IP address 10.77.202.221
>  390620 >  /* Fri Jun 06 2008 06:24:05.5598 */SELECT
> T1413.C1,C7,C17,C18,C19,C100012 FROM T1413 WHERE
> ('MNI0067' = T1413.C1) ORDER BY 1 ASC
>  390620 >  /* Fri Jun 06 2008 06:24:05.5609 */OK
>  390620 >  /* Fri Jun 06 2008 06:24:05.5614 */-GLE OK
>  390620 >  /* Fri Jun 06 2008 06:24:05.8459 */+GE ARGetEntry
> -- schema TST:SA:MenuItems entryId MNI0067 from Remedy User
> (protocol 12) at IP address 10.77.202.221
>  390620 >  /* Fri Jun 06 2008 06:24:05.8461 */SELECT
> C10 FROM T1413 WHERE C1 = 'MNI0067'
>  390620 >  /* Fri Jun 06 2008 06:24:05.8470 */OK
>  390620 >  /* Fri Jun 06 2008 06:24:05.8473 */-GE OK
>  390620 >  /* Fri Jun 06 2008 06:24:44.7765 */+GMEP 
> ARGetMultipleEntryPoints
> from Remedy User (protocol 12) at IP address 10.77.202.221
>  390620 >  /* Fri Jun 06 2008 06:24:45.1863 */-GMEP OK
>
> I am hitting my head in the desk to resolve this. Please help me to find
> the cause of this strange behaviour.
>
> Thanks,
> RemProf
>

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