Migration Problems
Hi List, We are busy with a migration from a Sun 6000 environment with Solaris 5.8 to a SUN K25 with Solaris 5.10. The Database Oracle 9i runs on a separate server and was successfully migrated to the new K25 environment. Our current version of Remedy is 6.03 patch 13. We copied all the Remedy directories and files to the new server. The Remedy application starts up without errors but the arfork process takes up to 20 min to start up on the SUN K25 server. Due to response issues and the server hanging on the SUN K25 we had to switch back to the Sun 6000. Access to the server is fast at times but the server seems to lose communication with the database and hangs. The server name, Ip Address and network configuration is the same for both servers and access the Database goes through the same route. The following message appear in the arrerror.log file of the K25 Sun Aug 17 08:23:43 2008 390620 : SQL database is now available (ARNOTE 592) Sun Aug 17 08:23:57 2008 390620 : SQL database is now available (ARNOTE 592) Sun Aug 17 08:24:50 2008 390600 : SQL database is now available (ARNOTE 592) Sun Aug 17 08:24:50 2008 390600 : Failure during SQL operation to the database (ARERR 552) Sun Aug 17 08:24:50 2008 GetCheckIntervalTime() Sun Aug 17 08:24:50 2008 ORA-03113: end-of-file on communication channel Sun Aug 17 08:27:25 2008 390622 : SQL database is now available (ARNOTE 592) Sun Aug 17 08:38:07 2008 390635 : SQL database is now available (ARNOTE 592) Sun Aug 17 08:38:18 2008 390635 : SQL database is now available (ARNOTE 592) Sun Aug 17 08:43:45 2008 Dispatch : Timeout during database query -- consider using more specific search criteria to narrow the results, and retry the operation (saps3) ARERR - 94 Sun Aug 17 08:47:33 2008 390635 : SQL database is now available (ARNOTE 592) Sun Aug 17 08:47:41 2008 390620 : SQL database is now available (ARNOTE 592) Any help in resolving the issue or a different approach to do the migration would be appreciated. Kind Regards Louis ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: importing data from sql to remedy
It's possible, although I've never used it for that purpose. The reason being that it's easy to set up a view form based on the SQL table outside of ARS that you want to pull data from, then use escalations and filters to pull that into the ARS tables you need. However, if you're talking about hundreds of thousands of records or more, with lots of updates to lots of tables (such as updating ITSM configuration data) then you are better off using something threaded like ARSPerl. VB can be used for that too, but I don't think it will be able to beat the speed of ARSPerl. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Monty Sent: Tuesday, August 12, 2008 4:57 PM To: arslist@ARSLIST.ORG Subject: importing data from sql to remedy ** Has anyone succesfully imported data from SQL production to their remedy systems using vb? we currently use arsperl to propogate account data from various servers into the remedy server user data tables and some other tables such as office records etc, I was wondering if anyone had done this type of data transfer using vb or c and if they would care to share their experience with how easy or dificult it was to do this along with any helpful resources they can think of, as I need to figure out how to do this __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
FW: Arslist Awards, in peril of cancellation
** I vote for Chris to be MVP too. -Original Message- From: Frank, Gordon M. (CMS/CTR) [mailto:[EMAIL PROTECTED] Sent: Friday, August 15, 2008 10:06 AM Subject: Re: Arslist Awards, in peril of cancellation MVP! I vote for Dr. Christopher Strauss. He is a long contributor to the ARSlist and is greatly overdue. Chris is on the list constantly and is one of the most helpful Texan's I know. Thank you Chris for all the support you have given us all. I think everyone should vote for Chris and make it a landslide!! Come-on all of you regular contributors! Let's finally get Chris Strauss the MVP! Gordon M. Frank Remedy Skilled Professional ITIL V3 Certified Lockheed Martin From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Daniel Bloom Sent: Tuesday, August 12, 2008 8:16 PM To: arslist@ARSLIST.ORG Subject: ADM:Arslist Awards, in peril of cancellation Well, the nominations have not been impressive in numbers So far, quality yes, numbers no. To the 0.1% of you that have Contributed, thank-you. Perhaps the list as a whole feels that the Awards are no longer needed? That those that contribute so much should do so and don't really deserve some form of recognition for it? That 80% of people on the list can benefit from their knowledge without ever posting, even acknowledging the contributions of the other 20% when all it requires is a few minutes A year to show their appreciation? Or more accurately the 5-10% that provide solid technical responses? I don't have the time or energy to try and get the 4400 + subscribers to Get involved. I will just be disappointed that you don't. (ignore that there are 8000+ that read it). I have spent up to 200 hours preparing for the Awards and doing the presentations (for a single year), And I am not happy with the lack of participation. ... Daniel Founder of the ARSlist 1993 Creator of the Awards 1995 RAC 1995 etc. p.s. and I am contemplating cancelling them due to lack of interest, I give it until Friday evening __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Sorting issue on WUT 7.1p3
ARS 6.3p20 Solaris WUT 7.1p3 Sybase 12.5 We are finding that if the first column of a results list is the Status field (actually, any enumerated field) clicking on the column heading to sort does not work. If you take that same column and drag it any other location the sorting does work. We are all seeing this with data time fields. If you take a date time field and make it the first column in the results list the sorting does not work. This is not happening in MidTier 7.0.1 p7 Anybody else seen this? Frank ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Sorting issue on WUT 7.1p3
Yes, that's a user tool bug I think. Drew Shuller Tulsa, OK On Mon, 18 Aug 2008, Frank Caruso wrote: ARS 6.3p20 Solaris WUT 7.1p3 Sybase 12.5 We are finding that if the first column of a results list is the Status field (actually, any enumerated field) clicking on the column heading to sort does not work. If you take that same column and drag it any other location the sorting does work. We are all seeing this with data time fields. If you take a date time field and make it the first column in the results list the sorting does not work. This is not happening in MidTier 7.0.1 p7 Anybody else seen this? Frank ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Email Engine Does Not Work After Reboot
Hi everyone: Anyone ever seen this before? The Email Engine at a remote site I support is acting up. The service is set to automatic, but when the server is rebooted-even though the service says it's started-email does not flow. If the administrator restarts the service, however, the email flows and everything seems fine...until the server is rebooted. So restarting the service after a reboot fixes the problem, but why does the service hang after a reboot? Maybe related and maybe not: The site upgraded their JRE from 1.4.2_17 to 1.4.2_18 last week, and that's when the trouble started. Could just be a coincidence, but it's still highly suspect. Windows 2003 SP2 Microsoft SQL 2000 Standard SP4 ARS 6.3 Patch 21 Norm ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Email Engine Does Not Work After Reboot
Did they update the JavaPath in the EmailStart.bat to the new jre directory? Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Monday, August 18, 2008 9:47 AM To: arslist@ARSLIST.ORG Subject: Email Engine Does Not Work After Reboot ** Hi everyone: Anyone ever seen this before? The Email Engine at a remote site I support is acting up. The service is set to automatic, but when the server is rebooted-even though the service says it's started-email does not flow. If the administrator restarts the service, however, the email flows and everything seems fine...until the server is rebooted. So restarting the service after a reboot fixes the problem, but why does the service hang after a reboot? Maybe related and maybe not: The site upgraded their JRE from 1.4.2_17 to 1.4.2_18 last week, and that's when the trouble started. Could just be a coincidence, but it's still highly suspect. Windows 2003 SP2 Microsoft SQL 2000 Standard SP4 ARS 6.3 Patch 21 Norm __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Open window help
Hello Everybody, I'm working in ars 7.0.1, and have a problem when opening a auxiliar form in the current window, in web. The problem is that in my main regular form I have information(values), and when open the auxiliar form and select the value that I need, and close the window, all the fields in the main form loose their values. I need to open a auxiliar form in current window and when I perform a close window, don't loose the information in the main form. Has anyone any idea? Thanks in advanced. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Arslist Awards, in peril of cancellation
I would just like to add that I have not been on the list very long, nor am I that knowledgeable on the systems discussed (yet) to be able to partake much. Hope that helps explain maybe why at least one of the 4k never submitted anyone. --Kevin From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of ZHANG, ERIC L Sent: Monday, August 18, 2008 9:57 AM To: arslist@ARSLIST.ORG Subject: FW: Arslist Awards, in peril of cancellation ** ** I vote for Chris to be MVP too. -Original Message- From: Frank, Gordon M. (CMS/CTR) [mailto:[EMAIL PROTECTED] Sent: Friday, August 15, 2008 10:06 AM Subject: Re: Arslist Awards, in peril of cancellation MVP! I vote for Dr. Christopher Strauss. He is a long contributor to the ARSlist and is greatly overdue. Chris is on the list constantly and is one of the most helpful Texan's I know. Thank you Chris for all the support you have given us all. I think everyone should vote for Chris and make it a landslide!! Come-on all of you regular contributors! Let's finally get Chris Strauss the MVP! Gordon M. Frank Remedy Skilled Professional ITIL V3 Certified Lockheed Martin From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Daniel Bloom Sent: Tuesday, August 12, 2008 8:16 PM To: arslist@ARSLIST.ORG Subject: ADM:Arslist Awards, in peril of cancellation Well, the nominations have not been impressive in numbers So far, quality yes, numbers no. To the 0.1% of you that have Contributed, thank-you. Perhaps the list as a whole feels that the Awards are no longer needed? That those that contribute so much should do so and don't really deserve some form of recognition for it? That 80% of people on the list can benefit from their knowledge without ever posting, even acknowledging the contributions of the other 20% when all it requires is a few minutes A year to show their appreciation? Or more accurately the 5-10% that provide solid technical responses? I don't have the time or energy to try and get the 4400 + subscribers to Get involved. I will just be disappointed that you don't. (ignore that there are 8000+ that read it). I have spent up to 200 hours preparing for the Awards and doing the presentations (for a single year), And I am not happy with the lack of participation. .. Daniel Founder of the ARSlist 1993 Creator of the Awards 1995 RAC 1995 etc. p.s. and I am contemplating cancelling them due to lack of interest, I give it until Friday evening __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Please visit us at http://www.teletech.com This email and any attachments may contain confidential, proprietary and/or privileged information. If you are not the intended recipient, please immediately notify the sender by return email, and delete this communication and any copies. Any dissemination or use of this information by a person other than the intended recipient is unauthorized and may be subject to criminal and civil proceedings. Unless otherwise stated, opinions expressed in this email are those of the author and are not endorsed by TeleTech Holdings. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Null Reported Date ARS7
Out of curiosity, would it be possible to just open the actual ARSystem DB and manually enter the dates? I will give the import another shot with the updated advice. Thank you for the assistance! M.B. On Aug 16, 5:53 pm, Carey Matthew Black [EMAIL PROTECTED] wrote: M.B. Sorry for the incomplete answer. I hit the send button to soon. :( Yes you need to cross map the value for the field that you want to set to the field (in the file) that you want it to be set to. So after you Add All You need to set 'reported date' = $3$ (or whaterver field ID/field name you are going to use to backfill the data with) before you do the import. BTW: If you look at the 4th line of an ARX file you will see a line like this... FLD-ID 4 1 3 This is a space separated list of field ID's that were exported in the arx file. In the example above fields: 4 , 1, and 3 were exported. I would bet that your ARX file does not have a 1 as a field ID in the file. Also .. I just looked on our ITSM v7 HPD:Helpdesk form and the field 1 name is 'Entry ID' and it has a prefix of INC. ( The 'Incident ID' field is actually field ID 100161 and has a Field DB name of Incident Number. This field can not be used to update a record via the import tool. Unless they finally fixed the idea of doing the matching on other columns than field 1 when I was not looking. :) ) Submit Date = field ID 3 Which is why you were getting the errors you were getting. Without a Field 1 value the Import tool assumes that your trying to create a new record (like a Submit operation) instead of trying to update an existing record ( like a Modify) operation. ( Keep in mind the filters that are triggered are neither Submit, nor Modify. Only Merge filters are triggered directly by the Import tool. Workflow can the trigger Submit/Modify filters as a result of Push actions, and even Get Entry filters too (SetField) but those are other topics for other days. So I hope that does not confuse the issue any.) But there is a twist I was not expecting Reported Date = field ID 100719, but it is a display only field ( What the [EMAIL PROTECTED]@[EMAIL PROTECTED]@[EMAIL PROTECTED] ) So that means that MAYBE if you import the data into that field there will be workflow on Merge that puts it where it needs to go to actually keep the value. The general approrach of using the import tool to backfill the data should work if you can figure out where it needs to be kept. Maybe the display only field already has workflow no merge that will work. I think it is worth a shot at least. I doubt it can hurt anything. (If you do your field map correctly.) If the Merge to the display only field fails to get you what your after then you may need to turn on Filter tracing, do a Submit or a Modify of a record where you manually set 'Reported Date' to a value to be able to find where the value is kept in the application. (Sorry for the confusion, but apparently the field you are likely seeing on the form is not actually where that data is stored. GRRR.) HTH. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. P.S. Your first initial would not happen to be a C would it? :) On Fri, Aug 15, 2008 at 5:12 PM, MCrawford [EMAIL PROTECTED] wrote: Can you clarify step one? I am exporting the following from HPD:Helpdesk to an ARX file. 1 Incident ID 2 Reported Date 3 Submit Date I open the import tool, and load the form and data. I click 'Add all'. From here I would think I would have to change the mappings so that Reported Date = Submit Date, but following your steps I just change the preference settings to update records and click the start import button. It gives me the following errors: AR System Import Tool Fri Aug 15 17:05:59 2008 Did not find any matching fields to add as new mappings (ARWARN 4013) Import of d:\documents and settings\matthew.crawford\desktop \report.arx started. (ARNOTE 4001) Record 1 : The value(s) for this entry violate a unique index that has been defined for this form -- HPD:Help Desk entry:INC00042965 fields: 100161 100079 100018 100019 100080 4 100427 100063 100064 100065 20003 20004 20005 240001002 100869 100875 179 7 301735100 301734000 (ARERR 382) DATA INC00045876 1218122557 On Aug 15, 2:13 pm, Carey Matthew Black [EMAIL PROTECTED] wrote: M.B. I am sure there is a way to fix these records. And I would guess that one way would be to do something like this: 1) Export three columns of data from the effected records to an ARX or CSV file. Field 1 (maybe called 'Request ID', 'Entry ID', 'Call ID' or some other name) 'reported date' Field 3 (maybe called 'Create Date', 'Create-date', or some
Re: Email Engine Does Not Work After Reboot
OK, I'm going to expose some ignorance here -- what role does EmailStart.bat play in the automatic-starting Remedy Email Engine service? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Monday, August 18, 2008 9:57 AM To: arslist@ARSLIST.ORG Subject: Re: Email Engine Does Not Work After Reboot ** Did they update the JavaPath in the EmailStart.bat to the new jre directory? Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Monday, August 18, 2008 9:47 AM To: arslist@ARSLIST.ORG Subject: Email Engine Does Not Work After Reboot ** Hi everyone: Anyone ever seen this before? The Email Engine at a remote site I support is acting up. The service is set to automatic, but when the server is rebooted-even though the service says it's started-email does not flow. If the administrator restarts the service, however, the email flows and everything seems fine...until the server is rebooted. So restarting the service after a reboot fixes the problem, but why does the service hang after a reboot? Maybe related and maybe not: The site upgraded their JRE from 1.4.2_17 to 1.4.2_18 last week, and that's when the trouble started. Could just be a coincidence, but it's still highly suspect. Windows 2003 SP2 Microsoft SQL 2000 Standard SP4 ARS 6.3 Patch 21 Norm __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Open window help
Sorry...but can't do it. In the web the 'close window' action actually does a 'back' action, not an actual close. It's my understanding that in IE6, a back actually worked properlybut in IE7 when you do a back onto a previous remedy form, it displays a blank window. As such, I suggest setting your open window action to new, and then the close window action will actually close the window, and return values to the previous screen... -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of ars.developer Sent: Monday, August 18, 2008 8:50 AM To: arslist@ARSLIST.ORG Subject: Open window help Hello Everybody, I'm working in ars 7.0.1, and have a problem when opening a auxiliar form in the current window, in web. The problem is that in my main regular form I have information(values), and when open the auxiliar form and select the value that I need, and close the window, all the fields in the main form loose their values. I need to open a auxiliar form in current window and when I perform a close window, don't loose the information in the main form. Has anyone any idea? Thanks in advanced. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Email Engine Does Not Work After Reboot
We ran into this - basically the e-mail service was starting before the AR Server process so I guess the e-mail service never gets initialized properly but it carries on its way as if it did. We did our own registry edits to make the e-mail service dependant on the ar server service so that it would start up at the proper time and we haven't run into this problem anymore. If your e-mail service isn't on the same box as your ar server then this solution probably isn't for you. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Monday, August 18, 2008 10:57 AM To: arslist@ARSLIST.ORG Subject: Re: Email Engine Does Not Work After Reboot ** Did they update the JavaPath in the EmailStart.bat to the new jre directory? Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Monday, August 18, 2008 9:47 AM To: arslist@ARSLIST.ORG Subject: Email Engine Does Not Work After Reboot ** Hi everyone: Anyone ever seen this before? The Email Engine at a remote site I support is acting up. The service is set to automatic, but when the server is rebooted-even though the service says it's started-email does not flow. If the administrator restarts the service, however, the email flows and everything seems fine...until the server is rebooted. So restarting the service after a reboot fixes the problem, but why does the service hang after a reboot? Maybe related and maybe not: The site upgraded their JRE from 1.4.2_17 to 1.4.2_18 last week, and that's when the trouble started. Could just be a coincidence, but it's still highly suspect. Windows 2003 SP2 Microsoft SQL 2000 Standard SP4 ARS 6.3 Patch 21 Norm __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Mike Pugh Software Engineer AMERICAN SYSTEMS 13990 Parkeast Circle Chantilly, VA 20151 www.AmericanSystems.com phone: (703) 968-5265 mobile: (203) 434-5082 [EMAIL PROTECTED] Contractor of the Year - 5th Annual Greater Washington Government Contractor Awards -- LEGAL DISCLAIMER: The information in this email is confidential and may be legally privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. -- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are inline: logo.gif
Re: Null Reported Date ARS7
Yes you canbut it's not supported by anyone...and you need to know the Epoch/Julian (depending on the type of field) that Remedy actually stores in the DB (which you can lookup from the other field, if they are the same data type) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of MCrawford Sent: Monday, August 18, 2008 9:04 AM To: arslist@ARSLIST.ORG Subject: Re: Null Reported Date ARS7 Out of curiosity, would it be possible to just open the actual ARSystem DB and manually enter the dates? I will give the import another shot with the updated advice. Thank you for the assistance! M.B. On Aug 16, 5:53 pm, Carey Matthew Black [EMAIL PROTECTED] wrote: M.B. Sorry for the incomplete answer. I hit the send button to soon. :( Yes you need to cross map the value for the field that you want to set to the field (in the file) that you want it to be set to. So after you Add All You need to set 'reported date' = $3$ (or whaterver field ID/field name you are going to use to backfill the data with) before you do the import. BTW: If you look at the 4th line of an ARX file you will see a line like this... FLD-ID 4 1 3 This is a space separated list of field ID's that were exported in the arx file. In the example above fields: 4 , 1, and 3 were exported. I would bet that your ARX file does not have a 1 as a field ID in the file. Also .. I just looked on our ITSM v7 HPD:Helpdesk form and the field 1 name is 'Entry ID' and it has a prefix of INC. ( The 'Incident ID' field is actually field ID 100161 and has a Field DB name of Incident Number. This field can not be used to update a record via the import tool. Unless they finally fixed the idea of doing the matching on other columns than field 1 when I was not looking. :) ) Submit Date = field ID 3 Which is why you were getting the errors you were getting. Without a Field 1 value the Import tool assumes that your trying to create a new record (like a Submit operation) instead of trying to update an existing record ( like a Modify) operation. ( Keep in mind the filters that are triggered are neither Submit, nor Modify. Only Merge filters are triggered directly by the Import tool. Workflow can the trigger Submit/Modify filters as a result of Push actions, and even Get Entry filters too (SetField) but those are other topics for other days. So I hope that does not confuse the issue any.) But there is a twist I was not expecting Reported Date = field ID 100719, but it is a display only field ( What the [EMAIL PROTECTED]@[EMAIL PROTECTED]@[EMAIL PROTECTED] ) So that means that MAYBE if you import the data into that field there will be workflow on Merge that puts it where it needs to go to actually keep the value. The general approrach of using the import tool to backfill the data should work if you can figure out where it needs to be kept. Maybe the display only field already has workflow no merge that will work. I think it is worth a shot at least. I doubt it can hurt anything. (If you do your field map correctly.) If the Merge to the display only field fails to get you what your after then you may need to turn on Filter tracing, do a Submit or a Modify of a record where you manually set 'Reported Date' to a value to be able to find where the value is kept in the application. (Sorry for the confusion, but apparently the field you are likely seeing on the form is not actually where that data is stored. GRRR.) HTH. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. P.S. Your first initial would not happen to be a C would it? :) On Fri, Aug 15, 2008 at 5:12 PM, MCrawford [EMAIL PROTECTED] wrote: Can you clarify step one? I am exporting the following from HPD:Helpdesk to an ARX file. 1 Incident ID 2 Reported Date 3 Submit Date I open the import tool, and load the form and data. I click 'Add all'. From here I would think I would have to change the mappings so that Reported Date = Submit Date, but following your steps I just change the preference settings to update records and click the start import button. It gives me the following errors: AR System Import Tool Fri Aug 15 17:05:59 2008 Did not find any matching fields to add as new mappings (ARWARN 4013) Import of d:\documents and settings\matthew.crawford\desktop \report.arx started. (ARNOTE 4001) Record 1 : The value(s) for this entry violate a unique index that has been defined for this form -- HPD:Help Desk entry:INC00042965 fields: 100161 100079 100018 100019 100080 4 100427 100063 100064 100065 20003 20004 20005 240001002 100869 100875 179 7 301735100 301734000 (ARERR
Re: Email Engine Does Not Work After Reboot
That's worth a shot. Let me try that. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Harry Pugh Sent: Monday, August 18, 2008 10:22 AM To: arslist@ARSLIST.ORG Subject: Re: Email Engine Does Not Work After Reboot ** We ran into this - basically the e-mail service was starting before the AR Server process so I guess the e-mail service never gets initialized properly but it carries on its way as if it did. We did our own registry edits to make the e-mail service dependant on the ar server service so that it would start up at the proper time and we haven't run into this problem anymore. If your e-mail service isn't on the same box as your ar server then this solution probably isn't for you. American Systems Logo Mike Pugh Software Engineer 13990 Parkeast Circle Chantilly, VA 20151 www.AmericanSystems.com http://www.americansystems.com/ phone: (703) 968-5265 mobile: (203) 434-5082 [EMAIL PROTECTED] Contractor of the Year - 5th Annual Greater Washington Government Contractor Awards LEGAL DISCLAIMER: The information in this email is confidential and may be legally privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Monday, August 18, 2008 10:57 AM To: arslist@ARSLIST.ORG Subject: Re: Email Engine Does Not Work After Reboot ** Did they update the JavaPath in the EmailStart.bat to the new jre directory? Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Monday, August 18, 2008 9:47 AM To: arslist@ARSLIST.ORG Subject: Email Engine Does Not Work After Reboot ** Hi everyone: Anyone ever seen this before? The Email Engine at a remote site I support is acting up. The service is set to automatic, but when the server is rebooted-even though the service says it's started-email does not flow. If the administrator restarts the service, however, the email flows and everything seems fine...until the server is rebooted. So restarting the service after a reboot fixes the problem, but why does the service hang after a reboot? Maybe related and maybe not: The site upgraded their JRE from 1.4.2_17 to 1.4.2_18 last week, and that's when the trouble started. Could just be a coincidence, but it's still highly suspect. Windows 2003 SP2 Microsoft SQL 2000 Standard SP4 ARS 6.3 Patch 21 Norm __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
View form creation issue
Hey list, We're trying to pull data populated into a table by a product called TotalStorage Productivity Center. It's an IBM product that does server scanning to return information about drive space. The end goal is to use it to update values in the CMDB. A table was created in the ARS DB that is being populated by TPC. I'm attempting to create a view form to read from the table with the following columns: [GUID] [varchar](255) NULL, [COMPUTER_NAME] [varchar](255) NULL, [IP_ADDRESS] [varchar](30) NULL, [SERIAL_NUMBER] [varchar](100) NULL, [PROCESSOR_TYPE] [varchar](100) NULL, [OS_TYPE] [varchar](100) NULL, [OS_VERSION] [varchar](100) NULL, [MODEL] [varchar](100) NULL, [MANUFACTURER] [varchar](100) NULL, [DEDICATED] [float] NULL, [SHARED] [float] NULL, [SHARED_MANUFACTURER] [varchar](255) NULL, [LAST_SCAN_DATE] [varchar](50) NULL When creating the view form, the only two available columns are Dedicated and Shared (the floats). Nothing appears in the dropdown for a key field (I manually typed in GUID to create a form, but the other fields were not there and could not be added, and GUID wasn't there either). The table does contain data. Is there some issue with varchar or am I doing something incorrectly? According to the help files, varchar is supported: * Only the following data types are supported in view forms: * SQL Server-char, varchar, tinyint, smallint, int, text, real, float, decimal Should this be a vendor form, even though the table is already populated in our DB? 7.0.1 p6 SQL 2005 SP2 Win Server 2003 Thanks, Chris ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Email Engine Does Not Work After Reboot
I'm probably not the best person to ask since I don't like anything about the java architecture, but I think this is one of those things where the java app (AREmail) has been made to appear as a Windows service even though it really isn't one, so under the covers the EmailStart.bat is called when the service starts and that is what actually starts the application. Similar to the way Tomcat installs a wrapper around the app so that you can manage it as a Windows service even though it is not one. I do know that every time I have been required to update the JRE by our security folks - about the only time I will agree to do so after an installation - I have had to edit the path to the jre in the EmailStart.bat in order for it to work properly. I also had to edit the registry entry in HKLM\CurrentControlSet\BMC Remedy Email Engine - servername\Parameters\JVM Library, which shows the path to the jvm.dll. I know that I had to do this on 5.1.2 when they found major security problems in 1.4.x jre back in 2007... and I have edited both the EmailStart.bat and registry paths on 7.0 and 7.1 while testing systems over the past two years. Someone who understands java and AREmail better than I is welcome to correct me on this - I just try to keep it working reliably in a pure Windows Server environment, where java is always problematic. In your situation, where the service will start manually, it may not be the path but the mail service starting before ARS as Harry pointed out; in my experience if the path is the problem the service won't start manually, either. FYI, I think 7.1 is the first version where the installer actually makes the mail service dependent on the AR server service - where if you restart ARS it tells you that it is also going to restart the dependent mail service. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Monday, August 18, 2008 10:11 AM To: arslist@ARSLIST.ORG Subject: Re: Email Engine Does Not Work After Reboot OK, I'm going to expose some ignorance here -- what role does EmailStart.bat play in the automatic-starting Remedy Email Engine service? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Monday, August 18, 2008 9:57 AM To: arslist@ARSLIST.ORG Subject: Re: Email Engine Does Not Work After Reboot ** Did they update the JavaPath in the EmailStart.bat to the new jre directory? Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Monday, August 18, 2008 9:47 AM To: arslist@ARSLIST.ORG Subject: Email Engine Does Not Work After Reboot ** Hi everyone: Anyone ever seen this before? The Email Engine at a remote site I support is acting up. The service is set to automatic, but when the server is rebooted-even though the service says it's started-email does not flow. If the administrator restarts the service, however, the email flows and everything seems fine...until the server is rebooted. So restarting the service after a reboot fixes the problem, but why does the service hang after a reboot? Maybe related and maybe not: The site upgraded their JRE from 1.4.2_17 to 1.4.2_18 last week, and that's when the trouble started. Could just be a coincidence, but it's still highly suspect. Windows 2003 SP2 Microsoft SQL 2000 Standard SP4 ARS 6.3 Patch 21 Norm __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: importing data from sql to remedy
I'm not sure I understand your needs for sure. Are you trying to populate the Remedy user and people forms? If that is the case and you are using the ITSM 7 product you can utilize the Application Integration Engine and set up exchanges to pull data from SQL without writing any c or vb code. It's quite simple once you know what fields to populate and how to use the AIE. Monty [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@arslist.org 08/12/2008 03:56 PM Please respond to arslist@arslist.org To arslist@arslist.org cc Subject importing data from sql to remedy ** Has anyone succesfully imported data from SQL production to their remedy systems using vb? we currently use arsperl to propogate account data from various servers into the remedy server user data tables and some other tables such as office records etc, I was wondering if anyone had done this type of data transfer using vb or c and if they would care to share their experience with how easy or dificult it was to do this along with any helpful resources they can think of, as I need to figure out how to do this __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Open window help
Dear ars.developer, Is this a case where a Modal Dialog would make sense? AKA: Go to this second window and do some stuff then when done, return stuff to the window that you came from and keep going. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Mon, Aug 18, 2008 at 10:49 AM, ars.developer [EMAIL PROTECTED] wrote: Hello Everybody, I'm working in ars 7.0.1, and have a problem when opening a auxiliar form in the current window, in web. The problem is that in my main regular form I have information(values), and when open the auxiliar form and select the value that I need, and close the window, all the fields in the main form loose their values. I need to open a auxiliar form in current window and when I perform a close window, don't loose the information in the main form. Has anyone any idea? Thanks in advanced. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Asset Console Advanced Search
We have customized the search functionality in the Asset console. Could someone with a OOB Advanced Search run this Computer System query using the Advanced Search builder to see if they have the same problem? I'm getting a null set, when I should at least get the server I'm looking for: 'Name' = something OR 'Model' LIKE %Something% Where name is CI Name and Model is Product Name. Drew Tulsa, OK ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Email Engine Does Not Work After Reboot
Well, this was a good theory, but the site already has the ARS Server service listed as a dependency for the Email Engine. So I'm afraid that's out. Any other ideas? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Harry Pugh Sent: Monday, August 18, 2008 10:22 AM To: arslist@ARSLIST.ORG Subject: Re: Email Engine Does Not Work After Reboot ** We ran into this - basically the e-mail service was starting before the AR Server process so I guess the e-mail service never gets initialized properly but it carries on its way as if it did. We did our own registry edits to make the e-mail service dependant on the ar server service so that it would start up at the proper time and we haven't run into this problem anymore. If your e-mail service isn't on the same box as your ar server then this solution probably isn't for you. American Systems Logo Mike Pugh Software Engineer 13990 Parkeast Circle Chantilly, VA 20151 www.AmericanSystems.com http://www.americansystems.com/ phone: (703) 968-5265 mobile: (203) 434-5082 [EMAIL PROTECTED] Contractor of the Year - 5th Annual Greater Washington Government Contractor Awards LEGAL DISCLAIMER: The information in this email is confidential and may be legally privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Monday, August 18, 2008 10:57 AM To: arslist@ARSLIST.ORG Subject: Re: Email Engine Does Not Work After Reboot ** Did they update the JavaPath in the EmailStart.bat to the new jre directory? Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Monday, August 18, 2008 9:47 AM To: arslist@ARSLIST.ORG Subject: Email Engine Does Not Work After Reboot ** Hi everyone: Anyone ever seen this before? The Email Engine at a remote site I support is acting up. The service is set to automatic, but when the server is rebooted-even though the service says it's started-email does not flow. If the administrator restarts the service, however, the email flows and everything seems fine...until the server is rebooted. So restarting the service after a reboot fixes the problem, but why does the service hang after a reboot? Maybe related and maybe not: The site upgraded their JRE from 1.4.2_17 to 1.4.2_18 last week, and that's when the trouble started. Could just be a coincidence, but it's still highly suspect. Windows 2003 SP2 Microsoft SQL 2000 Standard SP4 ARS 6.3 Patch 21 Norm __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Sorting issue on WUT 7.1p3
We have this same problem, and reported it to BMC. Here's a excerpt from their knowledge base: == This issue has been registered via several defects: SW00276920 - For sorting on Selection / Integer fields SW00288363 - For sorting on Date/ Time fields SW00296911 - For sorting on Real fields The current workaround for this issue is to not use these fields as the first column in the result list. If a character field is used as the first column, sorting on the other columns will be enabled as well. Please note: The fact that LONG CHAR fields (i.e. character fields above 255 characters) cannot be sorted in the result list is 'As Designed' - the initial 7.x User Tool allowed this, but this was corrected in the 7.1 User Tool. The current status of the above defects can be monitored by logging into the support website and then follow these instructions: * Select - View/Update under Issue Management * Select - Defect/RFE/CAR tab * Select - Search This will be fixed in the next 7.1 user tool patch. Most likely patch 006. == The defect associated with our issue, SW00276920, has a status of Closed, and Classification of Fixed, so I'm guessing it's in that new patch. We have not installed that patch yet. HTH Regards, Tor Maynard Computer Aid, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Drew Shuller Sent: Monday, August 18, 2008 10:39 AM To: arslist@ARSLIST.ORG Subject: Re: Sorting issue on WUT 7.1p3 Yes, that's a user tool bug I think. Drew Shuller Tulsa, OK On Mon, 18 Aug 2008, Frank Caruso wrote: ARS 6.3p20 Solaris WUT 7.1p3 Sybase 12.5 We are finding that if the first column of a results list is the Status field (actually, any enumerated field) clicking on the column heading to sort does not work. If you take that same column and drag it any other location the sorting does work. We are all seeing this with data time fields. If you take a date time field and make it the first column in the results list the sorting does not work. This is not happening in MidTier 7.0.1 p7 Anybody else seen this? Frank __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: View form creation issue
Chris, Alter the table and have the columns as VARCHAR2 and not VARCHAR.. This will resolve your problem of not being able to see character fields.. Also your field that you want to dedicate towards the request ID should have a max length or 15 and a min length of 5.. I do not think ARS will like a violation of this.. Cheers Joe - Original Message From: Moore, Christopher Allen [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, August 18, 2008 11:22:12 AM Subject: View form creation issue ** Hey list, We’re trying to pull data populated into a table by a product called TotalStorage Productivity Center . It’s an IBM product that does server scanning to return information about drive space. The end goal is to use it to update values in the CMDB. A table was created in the ARS DB that is being populated by TPC. I’m attempting to create a view form to read from the table with the following columns: [GUID] [varchar](255) NULL, [COMPUTER_NAME] [varchar](255) NULL, [IP_ADDRESS] [varchar](30) NULL, [SERIAL_NUMBER] [varchar](100) NULL, [PROCESSOR_TYPE] [varchar](100) NULL, [OS_TYPE] [varchar](100) NULL, [OS_VERSION] [varchar](100) NULL, [MODEL] [varchar](100) NULL, [MANUFACTURER] [varchar](100) NULL, [DEDICATED] [float] NULL, [SHARED] [float] NULL, [SHARED_MANUFACTURER] [varchar](255) NULL, [LAST_SCAN_DATE] [varchar](50) NULL When creating the view form, the only two available columns are Dedicated and Shared (the floats). Nothing appears in the dropdown for a key field (I manually typed in GUID to create a form, but the other fields were not there and could not be added, and GUID wasn’t there either). The table does contain data. Is there some issue with varchar or am I doing something incorrectly? According to the help files, varchar is supported: * Only the following data types are supported in view forms: * SQL Server—char, varchar, tinyint, smallint, int, text, real, float, decimal Should this be a vendor form, even though the table is already populated in our DB? 7.0.1 p6 SQL 2005 SP2 Win Server 2003 Thanks, Chris__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Open window help
I agree a dialog in a new window is best. Then when stuff is entered completely have a button the closes the dialog and then bring back the info in the original form/page. *Rocky* Rocky Rockwell Remedy/BMC Application Designer [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Ph#1: 214-567-8874 Ph#2: 325-450-5076 Carey Matthew Black wrote: Dear ars.developer, Is this a case where a Modal Dialog would make sense? AKA: Go to this second window and do some stuff then when done, return stuff to the window that you came from and keep going. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Sorting issue on WUT 7.1p3
Glad to see this info... I thought it was a pain seeing the integer fields left justified in the WUT. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Maynard,Tor T. Sent: Monday, August 18, 2008 12:46 PM To: arslist@ARSLIST.ORG Subject: Re: Sorting issue on WUT 7.1p3 We have this same problem, and reported it to BMC. Here's a excerpt from their knowledge base: == This issue has been registered via several defects: SW00276920 - For sorting on Selection / Integer fields SW00288363 - For sorting on Date/ Time fields SW00296911 - For sorting on Real fields The current workaround for this issue is to not use these fields as the first column in the result list. If a character field is used as the first column, sorting on the other columns will be enabled as well. Please note: The fact that LONG CHAR fields (i.e. character fields above 255 characters) cannot be sorted in the result list is 'As Designed' - the initial 7.x User Tool allowed this, but this was corrected in the 7.1 User Tool. The current status of the above defects can be monitored by logging into the support website and then follow these instructions: * Select - View/Update under Issue Management * Select - Defect/RFE/CAR tab * Select - Search This will be fixed in the next 7.1 user tool patch. Most likely patch 006. == The defect associated with our issue, SW00276920, has a status of Closed, and Classification of Fixed, so I'm guessing it's in that new patch. We have not installed that patch yet. HTH Regards, Tor Maynard Computer Aid, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Drew Shuller Sent: Monday, August 18, 2008 10:39 AM To: arslist@ARSLIST.ORG Subject: Re: Sorting issue on WUT 7.1p3 Yes, that's a user tool bug I think. Drew Shuller Tulsa, OK On Mon, 18 Aug 2008, Frank Caruso wrote: ARS 6.3p20 Solaris WUT 7.1p3 Sybase 12.5 We are finding that if the first column of a results list is the Status field (actually, any enumerated field) clicking on the column heading to sort does not work. If you take that same column and drag it any other location the sorting does work. We are all seeing this with data time fields. If you take a date time field and make it the first column in the results list the sorting does not work. This is not happening in MidTier 7.0.1 p7 Anybody else seen this? Frank ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Asset Console Advanced Search
Could there be hidden fields holding values that are messing up the search? Try clicking Edit on the menu bar, then Clear All. Then perform your search. On Aug 18, 1:12 pm, Drew Shuller [EMAIL PROTECTED] wrote: We have customized the search functionality in the Asset console. Could someone with a OOB Advanced Search run this Computer System query using the Advanced Search builder to see if they have the same problem? I'm getting a null set, when I should at least get the server I'm looking for: 'Name' = something OR 'Model' LIKE %Something% Where name is CI Name and Model is Product Name. Drew Tulsa, OK ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Asset Console Advanced Search
Thanks for the replies so for. I was thinking that ITSM was mis-handling the OR part of the query somehow. After more checking, that menu is built from a SYS form that handles the differences in the field label and the field database name. The users select the field label from the Advanced Search menu, but it inserts the database name into the query. For this one particular case, one of the value pairs in the SYS backend form is incorrect. It is Product Name=Model when it really should be Product Name=Model Number. Remedy (oops, BMC Remedy ITSM) doesn't know what field that is, and it returns a null set. Drew On Mon, 18 Aug 2008, jham36 wrote: Could there be hidden fields holding values that are messing up the search? Try clicking Edit on the menu bar, then Clear All. Then perform your search. On Aug 18, 1:12 pm, Drew Shuller [EMAIL PROTECTED] wrote: We have customized the search functionality in the Asset console. Could someone with a OOB Advanced Search run this Computer System query using the Advanced Search builder to see if they have the same problem? I'm getting a null set, when I should at least get the server I'm looking for: 'Name' = something OR 'Model' LIKE %Something% Where name is CI Name and Model is Product Name. Drew Tulsa, OK ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: View form creation issue
Thank you Joe! From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Monday, August 18, 2008 1:06 PM To: arslist@ARSLIST.ORG Subject: Re: View form creation issue Chris, Alter the table and have the columns as VARCHAR2 and not VARCHAR.. This will resolve your problem of not being able to see character fields.. Also your field that you want to dedicate towards the request ID should have a max length or 15 and a min length of 5.. I do not think ARS will like a violation of this.. Cheers Joe - Original Message From: Moore, Christopher Allen [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, August 18, 2008 11:22:12 AM Subject: View form creation issue ** Hey list, We're trying to pull data populated into a table by a product called TotalStorage Productivity Center . It's an IBM product that does server scanning to return information about drive space. The end goal is to use it to update values in the CMDB. A table was created in the ARS DB that is being populated by TPC. I'm attempting to create a view form to read from the table with the following columns: [GUID] [varchar](255) NULL, [COMPUTER_NAME] [varchar](255) NULL, [IP_ADDRESS] [varchar](30) NULL, [SERIAL_NUMBER] [varchar](100) NULL, [PROCESSOR_TYPE] [varchar](100) NULL, [OS_TYPE] [varchar](100) NULL, [OS_VERSION] [varchar](100) NULL, [MODEL] [varchar](100) NULL, [MANUFACTURER] [varchar](100) NULL, [DEDICATED] [float] NULL, [SHARED] [float] NULL, [SHARED_MANUFACTURER] [varchar](255) NULL, [LAST_SCAN_DATE] [varchar](50) NULL When creating the view form, the only two available columns are Dedicated and Shared (the floats). Nothing appears in the dropdown for a key field (I manually typed in GUID to create a form, but the other fields were not there and could not be added, and GUID wasn't there either). The table does contain data. Is there some issue with varchar or am I doing something incorrectly? According to the help files, varchar is supported: * Only the following data types are supported in view forms: * SQL Server-char, varchar, tinyint, smallint, int, text, real, float, decimal Should this be a vendor form, even though the table is already populated in our DB? 7.0.1 p6 SQL 2005 SP2 Win Server 2003 Thanks, Chris __Platinum Sponsor: www.rmsportal.comhttp://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Migration Problems
Hi Louis! ORA-03113: end-of-file on communication channel is a catch-all generic error normally due to one of the following problems: -Network / Firewall Issues -Oracle Software Crash -Oracle Server Crash -Oracle internal errors (e.g.: ORA-00600 or ORA-07445) causing aborts -Oracle Client or TNS layer inability to handle the connections -Forceful Disconnection of a Server Session Also check your Oracle server to see if it runs out of disk space (especially on the rollback segments). Best Regards, Theo From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Louis van der Walt Sent: 18 August 2008 09:29 To: arslist@ARSLIST.ORG Subject: Migration Problems Importance: High ** Hi List, We are busy with a migration from a Sun 6000 environment with Solaris 5.8 to a SUN K25 with Solaris 5.10. The Database Oracle 9i runs on a separate server and was successfully migrated to the new K25 environment. Our current version of Remedy is 6.03 patch 13. We copied all the Remedy directories and files to the new server. The Remedy application starts up without errors but the arfork process takes up to 20 min to start up on the SUN K25 server. Due to response issues and the server hanging on the SUN K25 we had to switch back to the Sun 6000. Access to the server is fast at times but the server seems to lose communication with the database and hangs. The server name, Ip Address and network configuration is the same for both servers and access the Database goes through the same route. The following message appear in the arrerror.log file of the K25 .. Sun Aug 17 08:23:43 2008 390620 : SQL database is now available (ARNOTE 592) Sun Aug 17 08:23:57 2008 390620 : SQL database is now available (ARNOTE 592) Sun Aug 17 08:24:50 2008 390600 : SQL database is now available (ARNOTE 592) Sun Aug 17 08:24:50 2008 390600 : Failure during SQL operation to the database (ARERR 552) Sun Aug 17 08:24:50 2008 GetCheckIntervalTime() Sun Aug 17 08:24:50 2008 ORA-03113: end-of-file on communication channel Sun Aug 17 08:27:25 2008 390622 : SQL database is now available (ARNOTE 592) Sun Aug 17 08:38:07 2008 390635 : SQL database is now available (ARNOTE 592) Sun Aug 17 08:38:18 2008 390635 : SQL database is now available (ARNOTE 592) Sun Aug 17 08:43:45 2008 Dispatch : Timeout during database query -- consider using more specific search criteria to narrow the results, and retry the operation (saps3) ARERR - 94 Sun Aug 17 08:47:33 2008 390635 : SQL database is now available (ARNOTE 592) Sun Aug 17 08:47:41 2008 390620 : SQL database is now available (ARNOTE 592) Any help in resolving the issue or a different approach to do the migration would be appreciated. Kind Regards Louis __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Error 500: GCPUtil
Hello, I get this error when logging into my Mid-Tier config app or from pretty much any DV page in ITSM. Could someone give me some troubleshooting ideas please? There were problems with the physical web server and it had to be tweaked and re-booted serveral times over the last week or so. Unfortunately, we're not privy to what changes were made to this box or its configuration. Remedy Server 7.1 Patch 002 Solaris 5.1 Oracle 10.2.0.3 Websphere 6.1.0.9 Drew Shuller Tulsa, OK ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Loading Mappings failed: The import was not attempted- arimportcmd from the command line
I am digging through this error on 6.3 and I found that if I try to load the mapping from the Import Tool I am getting the same error message. So, I am trying to recreate the mapping to see where the problem is. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Moore, Christopher Allen Sent: Monday, August 18, 2008 1:34 PM To: arslist@ARSLIST.ORG Subject: Loading Mappings failed: The import was not attempted- arimportcmd from the command line ** Hey list- A co-worker of mine was trying to run arimportcmd.exe from the command line to import a file and got the following error: Loading Mappings failed: The import was not attempted Here's the line he used: arimportcmd.exe -u ** -p -a 51000 -l arlog.txt -m ImportComputerData -d F:\Program Files\AR System\HOME\ARCmds He's called BMC support (Friday) but nothing from them yet, and he's seen a reference that running arimportcmd from the command line stopped working properly at ~7.0 p2. Does anyone have any information about this error? I did see an older post on the list from 2005 doing something similar in 6.3, but there was no resolution there. Only some of us on the list have reverted back to using the 5.x Import tool to perform our imports. OK, I'm going to attempt to use a 5.x version of arimportcmd to see if it will work. Wish me luck... Thanks, Chris __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Loading Mappings failed: The import was not attempted- arimportcmd from the command line
Instead of -m and -d try using -M to indicate the full path and name of the arm file. For example: arimportcmd.exe -u ** -p -a 51000 -l arlog.txt -M F:\Program Files\AR System\HOME\ARCmds\ImportComputerData.arm --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Moore, Christopher Allen Sent: Monday, August 18, 2008 4:34 PM To: arslist@ARSLIST.ORG Subject: Loading Mappings failed: The import was not attempted- arimportcmd from the command line Hey list- A co-worker of mine was trying to run arimportcmd.exe from the command line to import a file and got the following error: Loading Mappings failed: The import was not attempted Here's the line he used: arimportcmd.exe -u ** -p -a 51000 -l arlog.txt -m ImportComputerData -d F:\Program Files\AR System\HOME\ARCmds He's called BMC support (Friday) but nothing from them yet, and he's seen a reference that running arimportcmd from the command line stopped working properly at ~7.0 p2. Does anyone have any information about this error? I did see an older post on the list from 2005 doing something similar in 6.3, but there was no resolution there. Only some of us on the list have reverted back to using the 5.x Import tool to perform our imports. OK, I'm going to attempt to use a 5.x version of arimportcmd to see if it will work. Wish me luck... Thanks, Chris __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Custom crystal report to replace HPR: Incident Print
We found that the problem was with the crdb_odbc-verxi.dll. The client that was working had that dll. All other clients do not. Not sure why BMC did not include that file in the redistributables. We have added the file manually to 2 clients and all is well. Thane Price [EMAIL PROTECTED] 08/14/2008 11:48 AM To [EMAIL PROTECTED] cc Thane Price [EMAIL PROTECTED] Subject Custom crystal report to replace HPR: Incident Print We have just implemented ITSM 7. Our service desk team would like more information on the incident print out. We've modified the existing report to add 3 subreports. The administrator creating the reports with Crystal 11 can see the reports fine on her machine when she clicks the print button. However, all other clients that try to print the report get an error Failed to load database information. Has anyone encountered this? I've checked the use underscores box as many have indicated but that does not help at all. All clients are using the crytal redistributables that come with the client install. We've not modified the ODBC drivers on either the administrators or other clients from that which was installed. We've been working this issue for days now and the troops are getting restless. Any help would be greatly appreciated. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Loading Mappings failed: The import was not attempted- arimportcmd from the command line
A couple of other things to check firstly see if you can change to the directory via dos using the syntax you are using,sometimes you might need to truncate the directory path, if that is the problem I would suggest creating a directory called something like c:\import and renaming the import file to something less than 8 characters. It looks like it is not finding your import file, so there is either a problem with the path or the file name thanks shafqat --- On Mon, 8/18/08, J.T. Shyman [EMAIL PROTECTED] wrote: From: J.T. Shyman [EMAIL PROTECTED] Subject: Re: Loading Mappings failed: The import was not attempted- arimportcmd from the command line To: arslist@ARSLIST.ORG Date: Monday, August 18, 2008, 9:45 PM ** Instead of -m and -d try using -M to indicate the full path and name of the arm file. For example: arimportcmd.exe -u ** -p -a 51000 -l arlog.txt -M F:\Program Files\AR System\HOME\ARCmds\ImportComputerData.arm” --- J.T. Shyman From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Moore, Christopher Allen Sent: Monday, August 18, 2008 4:34 PM To: arslist@ARSLIST.ORG Subject: Loading Mappings failed: The import was not attempted- arimportcmd from the command line Hey list- A co-worker of mine was trying to run arimportcmd.exe from the command line to import a file and got the following error: Loading Mappings failed: The import was not attempted Here’s the line he used: arimportcmd.exe -u ** -p -a 51000 -l arlog.txt -m ImportComputerData -d F:\Program Files\AR System\HOME\ARCmds He’s called BMC support (Friday) but nothing from them yet, and he’s seen a reference that running arimportcmd from the command line stopped working properly at ~7.0 p2. Does anyone have any information about this error? I did see an older post on the list from 2005 doing something similar in 6.3, but there was no resolution there. Only “some of us on the list have reverted back to using the 5.x Import tool to perform our imports. OK, I'm going to attempt to use a 5.x version of arimportcmd to see if it will work. Wish me luck...” Thanks, Chris__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
BMC Remedy Action Request System
Hi All, We need a Remedy Developer position in Houston, TX for our Insurance client. Local preferred. Remedy Developer Duration: 12 Months + Location: Houston, TX ***The key technology expertise requested is for the BMC Remedy Action Request System. 'Experience in designing, developing, and testing applications in multiple system environments. Combines multiple technologies to provide alternative physical solutions. Performs analysis of business models, logical specifications and/or user requirements to design solutions for the application environment. Understands the various types of tools and technologies on the market and their appropriate usage. Can design an entire system configuration including hardware, software, and communications. Can lead a tool evaluation effort, including the definition of the evaluation criteria, identification of tools to be evaluated, and the actual evaluation. Coordinates and performs logical and physical systems design. Reviews and prepares system documents and specifications. Prepares reports, studies, and documentation, delivers presentations, and participates in meetings' Kindly send your Resume with contact information. Regards, ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Ticket creation in 7.1 via email
Hi Guys, Thanks for your inputs. It was really helpful. Thanks Sivarama On Thu, Aug 14, 2008 at 5:33 PM, Roger Justice [EMAIL PROTECTED] wrote: ** In ITSM 7 there is a form called HPD:IncidentInterfacecreate. This is the form you push the required fields to including Customer first and last name. The workflow for this form is all filters and it will do the appropriate population that you are seeing on the Incident form that are Active Links. There is documentation in the Integration manual that will better explaing this. Look at the WEB Services section for more details. -Original Message- From: sivarama velicheti [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thu, 14 Aug 2008 4:37 pm Subject: Re: Ticket creation in 7.1 via email ** Hi Rune, Can you be more elaborate. I searched the integration document and there was no mention about any such form. Can you give me what form it is in the administrator. Can you please give me the exact names so that I can look up. Thanks Sivarama On Thu, Aug 14, 2008 at 2:18 PM, Rune Sorlid [EMAIL PROTECTED] wrote: ** Hi. You do not create Incidents directly in the HPD:HelpDesk form. ITSM 7.0 has creation forms for all processes(Incident, Problem, Change...). Look in the ITSM 7.0 Integration documet and look at the Incident_Create form... /Rune Sorlid 2008/8/14 sivarama velicheti [EMAIL PROTECTED] ** Hi Group, I have a question for you guys. I am doing the AR Server 7.1 email integration for my company. One of the standard requirements is to create an incident when an email is submitted to a particular account. Now I have written filters to push the values of the email submitter on to the required fields in HPD: helpdesk form (which is the incident creation form for 7.1). Now I have a problem. The filter fails and I am pretty sure why. But I don't know how to go about doing it. In the incident form in 7.1 simply typing in the user details, fails to generate an incident number. When I enter the name and hit enter (in the incident creation form) an underlying workflow is triggered which also assigns the incident number. In my filter, I am pushing in the values and I am getting the same error which says incident number is not assigned. Which makes sense because the activelink to assign the incident nummber is not firing. Has any one attempted a similar job. Can please guide me as to what should be done next. Thanks Sivarama Velicheti __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- It's time to go back to school! Get the latest trends and gadgets that make the grade on AOL Shoppinghttp://shopping.aol.com/back-to-school?ncid=aolins000507 . __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Sivarama Velicheti * * * *** * * * - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: View form creation issue
You are welcome.. - Original Message From: Moore, Christopher Allen [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, August 18, 2008 3:01:19 PM Subject: Re: View form creation issue ** Thank you Joe! From:Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Monday, August 18, 2008 1:06 PM To: arslist@ARSLIST.ORG Subject: Re: View form creation issue Chris, Alter the table and have the columns as VARCHAR2 and not VARCHAR.. This will resolve your problem of not being able to see character fields.. Also your field that you want to dedicate towards the request ID should have a max length or 15 and a min length of 5.. I do not think ARS will like a violation of this.. Cheers Joe - Original Message From: Moore, Christopher Allen [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, August 18, 2008 11:22:12 AM Subject: View form creation issue ** Hey list, We’re trying to pull data populated into a table by a product called TotalStorage Productivity Center . It’s an IBM product that does server scanning to return information about drive space. The end goal is to use it to update values in the CMDB. A table was created in the ARS DB that is being populated by TPC. I’m attempting to create a view form to read from the table with the following columns: [GUID] [varchar](255) NULL, [COMPUTER_NAME] [varchar](255) NULL, [IP_ADDRESS] [varchar](30) NULL, [SERIAL_NUMBER] [varchar](100) NULL, [PROCESSOR_TYPE] [varchar](100) NULL, [OS_TYPE] [varchar](100) NULL, [OS_VERSION] [varchar](100) NULL, [MODEL] [varchar](100) NULL, [MANUFACTURER] [varchar](100) NULL, [DEDICATED] [float] NULL, [SHARED] [float] NULL, [SHARED_MANUFACTURER] [varchar](255) NULL, [LAST_SCAN_DATE] [varchar](50) NULL When creating the view form, the only two available columns are Dedicated and Shared (the floats). Nothing appears in the dropdown for a key field (I manually typed in GUID to create a form, but the other fields were not there and could not be added, and GUID wasn’t there either). The table does contain data. Is there some issue with varchar or am I doing something incorrectly? According to the help files, varchar is supported: * Only the following data types are supported in view forms: * SQL Server—char, varchar, tinyint, smallint, int, text, real, float, decimal Should this be a vendor form, even though the table is already populated in our DB? 7.0.1 p6 SQL 2005 SP2 Win Server 2003 Thanks, Chris ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Loading Mappings failed: The import was not attempted- arimportcmd from the command line
Along the same lines, alternatevely instead of renaming the directory, write the path in a 8.3 format.. you can get a 8.3 format name of a directory by a dir /x on the dos command prompt by using the x switch.. Joe - Original Message From: Shafqat Ayaz [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, August 18, 2008 5:39:23 PM Subject: Re: Loading Mappings failed: The import was not attempted- arimportcmd from the command line ** A couple of other things to check firstly see if you can change to the directory via dos using the syntax you are using,sometimes you might need to truncate the directory path, if that is the problem I would suggest creating a directory called something like c:\import and renaming the import file to something less than 8 characters. It looks like it is not finding your import file, so there is either a problem with the path or the file name thanks shafqat --- On Mon, 8/18/08, J.T. Shyman [EMAIL PROTECTED] wrote: From: J.T. Shyman [EMAIL PROTECTED] Subject: Re: Loading Mappings failed: The import was not attempted- arimportcmd from the command line To: arslist@ARSLIST.ORG Date: Monday, August 18, 2008, 9:45 PM ** Instead of -m and -d try using -M to indicate the full path and name of the arm file. For example: arimportcmd.exe -u ** -p -a 51000 -l arlog.txt -M F:\Program Files\AR System\HOME\ARCmds\ImportComputerData.arm” --- J.T. Shyman From:Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Moore, Christopher Allen Sent: Monday, August 18, 2008 4:34 PM To: arslist@ARSLIST.ORG Subject: Loading Mappings failed: The import was not attempted- arimportcmd from the command line Hey list- A co-worker of mine was trying to run arimportcmd.exe from the command line to import a file and got the following error: Loading Mappings failed: The import was not attempted Here’s the line he used: arimportcmd.exe -u ** -p -a 51000 -l arlog.txt -m ImportComputerData -d F:\Program Files\AR System\HOME\ARCmds He’s called BMC support (Friday) but nothing from them yet, and he’s seen a reference that running arimportcmd from the command line stopped working properly at ~7.0 p2. Does anyone have any information about this error? I did see an older post on the list from 2005 doing something similar in 6.3, but there was no resolution there. Only “some of us on the list have reverted back to using the 5.x Import tool to perform our imports. OK, I'm going to attempt to use a 5.x version of arimportcmd to see if it will work. Wish me luck...” Thanks, Chris ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Hiding Class manager in cmdb navigation bar
How to hide Class manager in cmdb console navigation bar.. I have to tried to hide using Active link and option is to hide entire navigation bar,I need to hide just class manager tab.. any easy way to hide? -- View this message in context: http://www.nabble.com/Hiding-Class-manager-in-cmdb-navigation-bar-tp19044591p19044591.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Loading Mappings failed: The import was not attempted- arimportcmd from the command line
1.Add the arimportcmd.exe directory path to the environment variables...like java class path.. 2.goto run-cmd-arimportcmd directory and run the import command it work surely Pargeter, Christie :CO IS wrote: I am digging through this error on 6.3 and I found that if I try to load the mapping from the Import Tool I am getting the same error message. So, I am trying to recreate the mapping to see where the problem is. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Moore, Christopher Allen Sent: Monday, August 18, 2008 1:34 PM To: arslist@ARSLIST.ORG Subject: Loading Mappings failed: The import was not attempted- arimportcmd from the command line ** Hey list- A co-worker of mine was trying to run arimportcmd.exe from the command line to import a file and got the following error: Loading Mappings failed: The import was not attempted Here's the line he used: arimportcmd.exe -u ** -p -a 51000 -l arlog.txt -m ImportComputerData -d F:\Program Files\AR System\HOME\ARCmds He's called BMC support (Friday) but nothing from them yet, and he's seen a reference that running arimportcmd from the command line stopped working properly at ~7.0 p2. Does anyone have any information about this error? I did see an older post on the list from 2005 doing something similar in 6.3, but there was no resolution there. Only some of us on the list have reverted back to using the 5.x Import tool to perform our imports. OK, I'm going to attempt to use a 5.x version of arimportcmd to see if it will work. Wish me luck... Thanks, Chris __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/Loading-Mappings-failed%3A-The-import-was-not-attempted--arimportcmd-from-the-command-line-tp19039570p19044614.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: SRM Navigational Categories
Is the problem solved?i am trying to hide menu item from a navigation bar and needs your help.. can we hide using active link? PCR Remedy wrote: Hi list SRM 2.2 Does anybody has tried to disable the SRM Nav Categories option List Related Services and/or change the OOTB functionality of Browse Sub-Categories links? My boss wants when he click the Category level 1, y drill down to Category 2 and 3 (see attach file) and no to see the two mentioned links. He also want to disable the Add to favorites and Add to cart buttons. Thanks in advance for any help. Peter ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/SRM-Navigational-Categories-tp18477060p19044720.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
