Exported data from AP Trouble Ticket form cannot be imported back to the same form (using Import Tool) - returning Invalid AR Export format file error
Hi All, Have anyone experienced exporting records from a form but the exported arx file cannot be imported back to the same form? I found out that the arx file contains a number of ? characters scattered within the data and I'm not sure what causing these characters to be included in the exported data. This only happen to one particular form, exporting and importing data from other forms work ok. Thanks, Jay ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
ARS.XSD File location
Hi Listers, I generated a XML file (instead of DEF file) while exporting a form from the server. The XML refers to an XSD file called ars.xsd. I wanted that XSD file to understand the tag definitions better. I did search for that but couldn't find it. Can you please help me out with the location to find the file? Thanks in advance. Thanks Regards Saravanan Palaniappan ITSM To teach and to learn, to laugh and make others laugh. This is my purpose. Any day I don't do this was not worth the time it took to get through it. This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
filtering of collection in table object
Hi all, I am using ARS 7.1 and have a problem regarding filtering of collection in table object. Table object using Vendor Form as supporting form. I want to filter a result from a Vendor Form by one column (e.g Item No). To do it I have use [Item No LIKE %some_phrase%] in external qualification to find all items which content the phrase. But in this approach I can not filter collection. Can you please help me to solve this problem. -- View this message in context: http://www.nabble.com/filtering-of-collection-in-table-object-tp19087073p19087073.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: filtering of collection in table object
Dear rg25, You said: But in this approach I can not filter collection. but you did not explain what is failing. Is there an error message that you are getting? -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Thu, Aug 21, 2008 at 7:46 AM, rg25 [EMAIL PROTECTED] wrote: Hi all, I am using ARS 7.1 and have a problem regarding filtering of collection in table object. Table object using Vendor Form as supporting form. I want to filter a result from a Vendor Form by one column (e.g Item No). To do it I have use [Item No LIKE %some_phrase%] in external qualification to find all items which content the phrase. But in this approach I can not filter collection. Can you please help me to solve this problem. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: 6.3 Helpdesk Ar System...
I've done this before. I did the following: Whenever a child ticket is closed, push a value to a hidden, display-only radio button. The Parent Ticket will have a filter that runs on modify if that radio button has a value. It will select the request ID of the first child ticket that is still open. The next filter will run under the same conditions, and will check to see if the request ID field set in the step above is $NULL$. If it is $NULL$, then that means there are no child tickets open, so it will close the parent ticket. Now, the only problem you have, is if the users open the child ticket from the parent ticket, they will not get the change on the parent ticket, whenever the Status changes. I had a modal window open for my child ticket, and the users opened it via a button click. The first action was to open the window. The next active link would set the status for the current ticket (The parent ticket), from the database. I also had to disable the change flag for the status field, but that wasn't a problem because I didn't have my users ever modifying the status field on their own, I controlled that with filters. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jay Mee Sent: Wednesday, August 20, 2008 11:51 PM To: arslist@ARSLIST.ORG Subject: 6.3 Helpdesk Ar System... ** I need help to set up something to close the parent ticket of tasks once all task are closed. Any ideas or thoughts on how to do this will be much appreciated. Thanks. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Jobs: Multiple Contract-to-Hire Openings Across the US with Kforce
Dear List, Sorry to overwhelm you all with many postings these past couple weeks. I figured I would post a quick summary of what we are looking for (Must have all of the following to be considered for the position): 1) Remedy Developer - Wisconsin - 6 month CTH - 7+ Years Exp, 7.0.2/7.0.3, ITSM, Change Management, Asset Management, CMDB, ORACLE, Unix, Sun Solaris - US Citizens or TN-Visa (Must be On-Site) 2) Remedy Administrator - Maryland - 4 month CTH - 5+ Years Exp, 7.x, ITSM, Incident, Change, Problem, SLM, CMDB, Asset, Oracle, Unix, Sun Solaris, Crystal Reports - US Citizens with Active DoD Clearances (Must be On-Site) 3) Remedy Developer - Texas - 6 month CTH - 3+ Years Exp, 7.x, ARS Service Desk, Bachelors Degree, Oracle, Unix - US Citizen (Must be On-Site) If you are in the market please feel free to network and contact me. Respectfully, Joshua Kitchen Information Technology Recruiter Kforce Professional Staffing Two Prestige Place (Suite 350) 937.449.1749 Office 937.461.6888 Fax 937.416.3456 Cell Great People = Great Results http://www.linkedin.com/in/joshkitchen Please don't keep me a secret... a referral is the best compliment I can receive. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are btn_viewmy_160x33.gif
JOB: Column Technologies seeking a Remedy Developer with Secret Clearance based in OK for a 1 yr project
Column Technologies is seeking a Remedy Developer with a Secret Clearance for a gov't project in Oklahoma City, OK. This is a permanent position with a generous salary, benefits, bonus and vacation package. The local project will last 1 year +. Candidates must be based in OK. If you're interested, please email me your resume as a PDF or MS Word document as well as a good time to contact you. Thanks! Melissa Wish Corporate Recruiter Column Technologies, Inc. Home Office: 718-399-2136 Cell/Evenings: 917-748-7104 E-Fax: 646-349-3799 Email: mailto:[EMAIL PROTECTED] [EMAIL PROTECTED] http://www.columnit.com www.columnit.com BMC Remedy Partner of the Year 2000 - 2004 BMC Solution Partner of the Year 2004 - 2006 BMC Fastest Growing Worldwide Partner - 2006 Inc. 500 Fastest Growing Private Companies - 2006 BMC 2007 Americas and Worldwide Top Solution Provider __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Two Tomcat on same server
Sweet. Would you mind posting the list of jars to the list that you moved to a common classloader? Thanks, Axton Grams On Wed, Aug 20, 2008 at 4:55 PM, LJ Longwing [EMAIL PROTECTED] wrote: Wow...it's amazing what can be accomplished with the right tools and knowledge...I used my machine as a test bed and used more of a shotgun approach to which jar's should be in the common class loadeder...but it's working greatAxton...thank you once again...your supreme knowledge is appreciated. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Wednesday, August 20, 2008 9:39 AM To: arslist@ARSLIST.ORG Subject: Re: Two Tomcat on same server You can use the same container (i.e., tomcat installation) for multiple mid-tiers. The key with the native libraries is to use a classloader to load the jars that is common to both applications. This is typically accomplished by placing the jars that contain the classes that load the system libraries in a in a place where both webapps have a common classloader, then removing the jars (jni) from the deployed app classloader. This has to be done to use the CI viewer, slm collector, and mid-tier from the same container. http://tomcat.apache.org/tomcat-6.0-doc/class-loader-howto.html Plan on using the Common classloader. Axton Grams On Wed, Aug 20, 2008 at 11:18 AM, LJ Longwing [EMAIL PROTECTED] wrote: Ok...that's greatbut after reading that page it still doesn't answer my main questionI'm familiar with how to setup a basic tomcatso this is the basic configuration I configure IIS with isapi redirector...so IIS is running on 80...I install Tomcat...it runs by default on whatever port it runs on...IIS redirects everything to the 1 instance of tomcat...everything is happy and tomcat is running with a context of /arsys. Now...if I try to setup a context of /arsys2 within that existing tomcat I get errors about native libraries already loaded...so past experience tells me that I need to install a separate java containerso I install another Tomcat...and I setup a context of /arsys2 on itnow how do I get IIS, or Tomcat1 to redirect to Tomcat2 when /arsys2 is attempted? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Wednesday, August 20, 2008 9:08 AM To: arslist@ARSLIST.ORG Subject: Re: Two Tomcat on same server http://tomcat.apache.org/tomcat-6.0-doc/deployer-howto.html#A%20word%2 0on%20 Contexts On Wed, Aug 20, 2008 at 10:54 AM, LJ Longwing [EMAIL PROTECTED] wrote: ** Do they discuss how to configure the box so that they both use the same URL but different contexts? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Wednesday, August 20, 2008 8:48 AM To: arslist@ARSLIST.ORG Subject: Re: Two Tomcat on same server ** There is a documentation on Apaches website on how to have two tomcat instances on a single machine.. They have notes both for creating a second windows service as well as notes for unix. Joe - Original Message From: LJ Longwing [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, August 20, 2008 10:28:37 AM Subject: Two Tomcat on same server ** List, I'm needing a little bit of assistance with some server config. I have a development server running two of each ARServer and New Atlanta. About 2 years ago I tried to put two mid-tiers in the same New Atlanta, and found that because of the native libraries, it wasn't possible to run two mid-tiers in the same java container. I however discovered that if I was running New Atlanta AS instead of ISAPI, that I could install more than one java container on the same machine, and New Atlanta has a feature where if you reference a java app that's not configured on server1, it fails over to server2 to allow it to handle the url requestso basically what my configuration is is this IIS - New Atlanta 1 - New Atlanta 2 So I have two URL's to access the individual Mid-Tier servers http://devserver/arsys1/home http://devserver/arsys2/home and each points to its respective new atlanta server. Now for the problem. When we upgraded to 7.1 and setup our new production servers we went with the new default configuration of Tomcat instead of New Atlanta...so all of our boxes (except this dev server) are using this new config without issuebut I'm not entirely sure how to configured Tomcat in the same fashion as I have New Atlanta configured and I would appreciate any and all help the list can provide that will assist me in this changeover. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___
Re: Another view form question...
Look into using a sequence via a trigger to populate the column. Axton Grams On Wed, Aug 20, 2008 at 4:13 PM, Moore, Christopher Allen [EMAIL PROTECTED] wrote: Drew- I figured I'd have to create a new column, but how can I populate it? Is there a way in SQL to generate a GUID for each entry? Forgive my ignorance here; I don't know a lot on the SQL side. Thanks, Chris -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Drew Shuller Sent: Wednesday, August 20, 2008 3:09 PM To: arslist@ARSLIST.ORG Subject: Re: Another view form question... You've got to have that key field and it must be in the format that is in the documentation. Create a new column if you don't have a suitable one already. Drew On Wed, 20 Aug 2008, Moore, Christopher Allen wrote: I have a problem creating a view form- thanks to Joe's advice I am now able to see all the columns. My problem now is designating a key field. The only column which is guaranteed to be unique is a GUID passed from the external data source, but it's too long- 25 characters. Has anyone else run into this problem, and how did you get around it? I can't use ROW_ID because this table will be overwritten monthly. I know just enough SQL to be dangerous...is there some sort of way to add a column and ensure it's unique via SQL? ITSM 7.0.1 p6 SQL 2005 SP2 Win 2003 svr I appreciate any advice! Chris ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
CMDB patching
Hi all I want to ask you something which bother me from the last week. I'm in the process of preparing of test environment for tracking all changes caused by the 7-th and 8-th ITSM patches. I read all the documentation regarding it - patching of all AR components (server, midtier, approval, assignment etc..) and found that I must first patch the CMDB. My test environment consist: All parts are 7.01 patch 6 AR server Email Flash Board Assignment Approval Midtier ServletExec 5.0.13 ITSM 7.0.01 without patches The CMDB is 2.01 without patches, but during the installation, it crashed twice and when I kill the process and restart the machine and on the 3-rd attempt the installation was successful. Now I trying to patch it with cmdb patch 6 but the error is that i must have version 1.1 patch 2. This is the result from SHARE: Application_Properties for CMDB records: But on the production is with one more row for BMC Atrium CMDB: Sorry, but I have no time possibility to read the whole documentation for CMDB and to check all topics from the list here and my question is: Is there any chance to force appearing of this record into the form (if this is the place for checking of version), I must reinstall the CMDB, create manually the missing record or there is some other trick for solving the issue? Thank you in advance. Best Regards Konstantin Pavlov Application Administrator ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are image001.pngimage002.png
Re: Another view form question...
SQL2005 has a newid() function that you can set a column to. It creates a 16-byte unique identifier...however, that may still be too long for Remedy...but it is worth a shot. http://msdn.microsoft.com/en-us/library/ms190348(SQL.90).aspx Note that this may affect the way data is imported into the table from the external source. If your insert statements don't list the column names then changing or adding a column to the table may cause insert issues. If, on the other hand, your insert statements do list field names you should be okay. Here's a clearer explanation. Say your table (MyTable) has 5 columns named A, B, C, D and E. An insert can be implicit like so: INSERT MyTable VALUES (ValueA, ValueB, ValueC, ValueD, ValueE) SQL knows what to do because you have one value for each column. However if you were then to add a GUID column, defined as newid() you'd get an error trying to perform the insert because there would be more columns than data. If, however, your insert statement is explicit like so: INSERT MyTable (A, B, C, D, E) VALUES (ValueA, ValueB, ValueC, ValueD, ValueE) You should be okay because SQL would know which value goes with which column. The newid() function, however, may require a value be sent to it (see Example B on the URL above) which may require changing your data import method anyway. Sorry if this is overly technical...I was a DBA in a previous life and its hard to shake old habits. --- J.T. Shyman -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Thursday, August 21, 2008 9:29 AM To: arslist@ARSLIST.ORG Subject: Re: Another view form question... Look into using a sequence via a trigger to populate the column. Axton Grams On Wed, Aug 20, 2008 at 4:13 PM, Moore, Christopher Allen [EMAIL PROTECTED] wrote: Drew- I figured I'd have to create a new column, but how can I populate it? Is there a way in SQL to generate a GUID for each entry? Forgive my ignorance here; I don't know a lot on the SQL side. Thanks, Chris ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Another view form question...
Why can't you use ROW_ID? You only need the unique ID for displaying the View Form. When selecting records from the View form save the GUID and work with that (just make sure that field is indexed on your table). When the table is overwritten there is no problem because you have never saved the temporary ROW_ID value to any other table. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Moore, Christopher Allen Sent: Wednesday, August 20, 2008 3:13 PM To: arslist@ARSLIST.ORG Subject: Re: Another view form question... Drew- I figured I'd have to create a new column, but how can I populate it? Is there a way in SQL to generate a GUID for each entry? Forgive my ignorance here; I don't know a lot on the SQL side. Thanks, Chris -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Drew Shuller Sent: Wednesday, August 20, 2008 3:09 PM To: arslist@ARSLIST.ORG Subject: Re: Another view form question... You've got to have that key field and it must be in the format that is in the documentation. Create a new column if you don't have a suitable one already. Drew On Wed, 20 Aug 2008, Moore, Christopher Allen wrote: I have a problem creating a view form- thanks to Joe's advice I am now able to see all the columns. My problem now is designating a key field. The only column which is guaranteed to be unique is a GUID passed from the external data source, but it's too long- 25 characters. Has anyone else run into this problem, and how did you get around it? I can't use ROW_ID because this table will be overwritten monthly. I know just enough SQL to be dangerous...is there some sort of way to add a column and ensure it's unique via SQL? ITSM 7.0.1 p6 SQL 2005 SP2 Win 2003 svr I appreciate any advice! Chris ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
MidTier 7.0.01/Patch 7 - CRS XI/R2 - Crystal Concurrent License Usage
We have used Crystal with Remedy for years now but are new to Crystal Reports Server and the Midtier. We have Crystal Reports Server XI/R2 installed on a separate server from the MidTier 7.0.01/Patch 7. We bought 5 concurrent (not named) Crystal Licenses. What we have noticed is that if only 1 user is on the MidTier and they are running 1 different report after another, closing each report after each run, a Crystal license is used. So when they try to run the 6th report, they get a message that all concurrent licenses are in use. Even if the user logs off of the Mid-Tier, Crystal CMS still shows 5 licenses in use. Has anyone else experienced this? We have not installed any CRS XI patches but maybe that is the answer. Thanks very much. Mary Ann ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Question: Help Desk 6.0 - Solutions
Does anyone use the List Possible Soltuions button on the Solutions tab in HPD:Help Desk 6.0? I click on this button and get a search dialog window that searches HPD:Solutions. The problem is it is not find any matches, despite the fact that there are records in HPD:Solutions. Has anyone encountered this before? Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Another view form question...
I use the SQL 2005 row_number function to do something that sounds like what you want, in a SQL view, and then expose that as a View Form in remedy: SELECT cast(row_number() OVER (ORDER BY somecolumn) AS int) AS Record, column2, column3. One note, don't do this. Since the row_number is generated dynamically it is not permanently bound to a certain record unless you export it into a regular table (or a regular remedy form). I didn't think would be a problem until I found this out the hard way: Search results would sometimes display record A in the results section, and record B in the details section. This was not immediately obvious, because it only has this behavior when you have search criteria that filters some records. Hope this helps somehow! Brien On Wed, Aug 20, 2008 at 12:53 PM, Moore, Christopher Allen [EMAIL PROTECTED] wrote: ** I have a problem creating a view form- thanks to Joe's advice I am now able to see all the columns. My problem now is designating a key field. The only column which is guaranteed to be unique is a GUID passed from the external data source, but it's too long- 25 characters. Has anyone else run into this problem, and how did you get around it? I can't use ROW_ID because this table will be overwritten monthly. I know just enough SQL to be dangerous…is there some sort of way to add a column and ensure it's unique via SQL? ITSM 7.0.1 p6 SQL 2005 SP2 Win 2003 svr I appreciate any advice! Chris __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
RESOLVED Re: Custom arealdap.so
Success!!! Placed the arealdapX.so in the bin directory, added a few .so files from the old server and restarted Remedy. Everything worked. Thank you. On Wed, Aug 20, 2008 at 3:29 PM, Axton [EMAIL PROTECTED] wrote: It might work then. The only commonality between the two will be the functions the plugin server handles using the plugin. This includes your AREA... api calls, which I don't think have changed much between the various versions. In the event there was a change between the versions for those calls, I expect you'll find out when/if things don't work. Axton Grams On Wed, Aug 20, 2008 at 3:09 PM, Grooms, Frederick W [EMAIL PROTECTED] wrote: Axton ... FYY: ldd on a custom arealdap.so file. ldd areaXOldap.so libnsl.so.1 = /lib/libnsl.so.1 libw.so.1 = /lib/libw.so.1 libpthread.so.1 = /lib/libpthread.so.1 libc.so.1 = /lib/libc.so.1 libmp.so.2 =/lib/libmp.so.2 libmd.so.1 =/lib/libmd.so.1 libscf.so.1 = /lib/libscf.so.1 libdoor.so.1 = /lib/libdoor.so.1 libuutil.so.1 = /lib/libuutil.so.1 libgen.so.1 = /lib/libgen.so.1 libm.so.2 = /lib/libm.so.2 /platform/SUNW,Sun-Fire-V440/lib/libc_psr.so.1 /platform/SUNW,Sun-Fire-V440/lib/libmd_psr.so.1 Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Wednesday, August 20, 2008 11:53 AM To: arslist@ARSLIST.ORG Subject: Re: Custom arealdap.so Probably not going to transport straight over. Some of the api calls have changed between 6.3 and 7.1; if you are using any of those, things aren't going to work. Also, the existing plugin is going to link against the old libs; this may cause issues when the plugin server attempts to load the plugin. You don't have to explicitly state the location of the libraries in the makefile if they are in your LD_LIBRARY_PATH. Run ldd against the .so file to see what it links against, do this on the existing 6.3 server as the user that remedy runs as. Axton Grams On Wed, Aug 20, 2008 at 11:50 AM, Frank Caruso [EMAIL PROTECTED] wrote: ** Need some clarification. We have a custom arealdap.so built to handle authenticating against an LDAP server using a SecureID as wells as to handle SSO. Currently this is running on a Solaris 5.9 server on ARS 6.3p20. I am building out a new ARS 7.1p3 server using the same Solaris version. From what I can tell (its been a while since I did C Coding) there are no ARS specific libraries being referenced in the makefile for the build. It uses the stock arealdap.c code with a few modifications and some LDAP libs. Since I cannot see any ARS libraries being referenced (no lib or include directories in the makefile), I am assuming that I should be able to take the existing arealdap.so for 7.1p3 and replace it with the custom one. I have not attempted this yet but wanted to see if my thought process was correct. Thank you Frank __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
JOB: Column Technologies seeking Senior Mid Level Remedy Consultants based in Dallas, Oklahoma City, Minneapolis and Chicago
We are seeking Mid and Senior level Remedy Consultants based in Dallas, Oklahoma City, Minneapolis and Chicago. *These are permanent positions with generous salary, bonus, benefits and vacation packages. If you're interested please email me your resume as a PDF or MS Word document and we can coordinate a time to talk. The job description is below. You will be employed at Column Technologies as a Senior Remedy Consulting Applications Engineer to architect, deploy, support, and in some cases, train the Remedy product for our growing global customer base. Your responsibilities will include but are not limited to: * Install and configuration BMC Remedy applications * Customize BMC Remedy applications * Implement integrations with BMC Remedy applications * Troubleshoot and support BMC Remedy based applications and systems * Draft technical installation, configuration and customization specification documents * Conduct requirements gathering workshops * Draft use cases and functional requirements documents * Communicate strategies and best practices for product implementation * Design custom or product-based solutions based on BMC Remedy applications * Demonstrate BMC Remedy products to customers * Respond to customer requests for product or solution information * Estimate level of effort to design or deploy products or solutions * Draft proposals and statements of work for solutions * Provide technical assistance in a pre-sales capacity * Mentor Junior Remedy Consultants You will primarily serve our customers who are located in your region but travel will be required based on project needs. Thanks! Melissa Wish Corporate Recruiter Column Technologies, Inc. Home Office: 718-399-2136 Cell/Evenings: 917-748-7104 E-Fax: 646-349-3799 Email: mailto:[EMAIL PROTECTED] [EMAIL PROTECTED] http://www.columnit.com www.columnit.com BMC Remedy Partner of the Year 2000 - 2004 BMC Solution Partner of the Year 2004 - 2006 BMC Fastest Growing Worldwide Partner - 2006 Inc. 500 Fastest Growing Private Companies - 2006 BMC 2007 Americas and Worldwide Top Solution Provider ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Remedy Link for SQL server question...
ARS 7.0.01 P08 on AIX 5.3 Database Oracle 10g on separate AIX 5.3 server Remedy Link for SQL 7.01 Patch 05 It seems as if the Remedy Link for SQL uses a different port each time the service is started on the Windows server. This puts the port number in the EIE:BackUpLoadFlag form in the EIE Service Request Wakeup Port each time the service is restarted. Trouble is that we have multiple vlans and the tcp ports have to be opened INDIVIDUALLY. With all the port hopping, we'd have to get them to open up almost all of the ports to that server and that's not likely to happen. We found a configuration item in the EIE.CONF on the windows server that LOOKS like it would allow you to specify the WAKEUP PORT, but that seemed to have no affect on the port hopping at all. Has anyone been successful in specifying a port for the Remedy Link for SQL server? If we could nail each instance to a pre-defined port then we could probably sell the idea of opening up those specific ports. Thanks, Gp George Payne Corporate Applications Developer Electric Reliability Council of Texas (512) 248-3940 [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Task templates used with incident mgmt.
Hi Group, I have a question. How can I add a task template for an Incident. I don't see any place in the incident templates to add in the task templates that I have defined (one thing which I am able to do with change template). Can I do something similar with incident? I went to custom configurations-TMS-integration-application integration and changed the Helpdesk record corresponding to what the change mgmt record looks like. But it does not seem to help. One more thing, is there any way I can use the task defined in the change template before the implementation phase? Before implementation phase the task shows as staged but not assigned. It is only assigning to the group in the implementation phase. If I try to change the task manually to assigned its giving me an ARERR 45093 saying that task or group must be activated from parent before it can be changed to staus: work in progress. Please share your thoughts with me on these issues. Thanks -- Sivarama Velicheti ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ITSM Application Patch 8 Install Error
Rick, I think that the issue is our sys:action form is not deleting it's records. When patch 8 runs it tries and install the patch and look through 800,000 records to delete 10 and the processor cannot take it. For some reason the records on sys:action are not being deleted when they should. Has anyone ever ran into that. We have about 800,000 records on that form and there should not be that many. Kevin Begosh, RSP External Initiatives System Design Integration 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Tuesday, August 19, 2008 11:33 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM Application Patch 8 Install Error ** If you re-run the install with Filter and Escalation logs on, then monitor the arerror log until you see it happening, you will see the offending workflow object in the other logs. Then you can look at the actual actions therein to see what it's trying to do and know how to help it get done. Rick On Tue, Aug 19, 2008 at 8:24 AM, Begosh, Kevin [EMAIL PROTECTED] wrote: ** well the issue that I am having is I do not now what it is doing or how to find out what it is doing. Every record on the form sys:action is in the enabled status. Kevin Begosh, RSP External Initiatives System Design Integration 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Tuesday, August 19, 2008 11:13 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM Application Patch 8 Install Error ** What that command does is query every record in the form - regardless of whether it's already found its search criteria - for EACH record it's trying to delete. The errors are not as severe as they sound, but it does take WAY more time than necessary. It should be using the API call that contains a query (see the API manual for the exact name - something like Application-Delete-Query). That runs through the form ONCE. However, since you probably can't alter their install procedures, the better course is to figure out what it's trying to do and do it before it gets there; i.e. if it's trying to remove some rows from SYS:Action, make sure that form is free of deletable records before it makes it's call. That at least will make the call process less slowly. Rick On Tue, Aug 19, 2008 at 7:44 AM, Begosh, Kevin [EMAIL PROTECTED] wrote: ** well the form that the patch is trying to delete records from is sys:action. I am not sure why it is trying to delete records. From the error I put in the original email I do not think the issue is with the delete, there is a error occurring with each delete and I am not sure why this is happening and why the install is trying to do that. Kevin Begosh, RSP External Initiatives System Design Integration 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Tuesday, August 19, 2008 10:40 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM Application Patch 8 Install Error ** Kevin, are you seeing a corresponding entry in the Filter/Escalation logs? I think what's happening is that there's one or the other that's deleting a bunch of entries from a form, and it's getting hung up, like an Escalation that ties up a thread or a DB timeout or something. If you can track down the form that's in the delete command, maybe you could just do the delete manually and see if that frees up the rest of the install. Rick On Tue, Aug 19, 2008 at 7:28 AM, Begosh, Kevin [EMAIL PROTECTED] wrote: ** I have experienced the same thing before as well but I guys I should have clarified this, no it is not doing anything. The second time we let it run for about 20 hours and it still never finished. The actually logs are not getting updated either, like the patch logs. The second time it took me only about 3 mins to get to 85% and then it just stopped. Kevin Begosh,
Running Multiple Instances
List, I appologize if this has been asked before, but is it possible to run an instance of AR 7.1 and an instance of AR 5.01.02 on the same machine. I know it is possible to run multiple versions of 7.x on the same machine, but I'm unaware of the capabilities of AR 5.x Thanks Matthew Ferrigno ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Running Multiple Instances
Are you asking about Server or User Tool? What platform (O/S)? I believe both can be installed at the same time (in different directories). For the server as long as they run on separate ports (and use different alias names) they should be able to. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Matt Ferrigno Sent: Thursday, August 21, 2008 3:41 PM To: arslist@ARSLIST.ORG Subject: Running Multiple Instances List, I appologize if this has been asked before, but is it possible to run an instance of AR 7.1 and an instance of AR 5.01.02 on the same machine. I know it is possible to run multiple versions of 7.x on the same machine, but I'm unaware of the capabilities of AR 5.x Thanks Matthew Ferrigno ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Running Multiple Instances
Ah, sorry, I should have included that Installing AR Server on Windows 2003 server (5.x uses oracle 9i and 7.x will use oracle 10g, both installed locally) On Thu, Aug 21, 2008 at 4:46 PM, Grooms, Frederick W [EMAIL PROTECTED] wrote: ** Are you asking about Server or User Tool? What platform (O/S)? I believe both can be installed at the same time (in different directories). For the server as long as they run on separate ports (and use different alias names) they should be able to. -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Matt Ferrigno *Sent:* Thursday, August 21, 2008 3:41 PM *To:* arslist@ARSLIST.ORG *Subject:* Running Multiple Instances List, I appologize if this has been asked before, but is it possible to run an instance of AR 7.1 and an instance of AR 5.01.02 on the same machine. I know it is possible to run multiple versions of 7.x on the same machine, but I'm unaware of the capabilities of AR 5.x Thanks Matthew Ferrigno __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Exported data from AP Trouble Ticket form cannot be imported back to the same form (using Import Tool) - returning Invalid AR Export format file error
Jay, I would say that the export is converting 'hidden' characters into ?'s when creating the arx. The most common time when I see this type of behavior is when someone copies something out of Email, or Word and pasts it into a char field or maybe even a diary...MS is horrible about putting control codes and non ASCII code page characters all over the place. I bet if you put the field(s) in question through a 'wash' you may find that your problem goes awaywhat I mean by a 'wash' is to copy them from point a, paste them into a new (never used before) notepad window, which is not capable of handling most extended characters, and then close the file, re-open it, copy out of the notepad window, and paste back into original location...that's about my best suggestion -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jay Sytangco Sent: Thursday, August 21, 2008 12:37 AM To: arslist@ARSLIST.ORG Subject: Exported data from AP Trouble Ticket form cannot be imported back to the same form (using Import Tool) - returning Invalid AR Export format file error Hi All, Have anyone experienced exporting records from a form but the exported arx file cannot be imported back to the same form? I found out that the arx file contains a number of ? characters scattered within the data and I'm not sure what causing these characters to be included in the exported data. This only happen to one particular form, exporting and importing data from other forms work ok. Thanks, Jay ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Two Tomcat on same server
As I said...I took a shotgun approach...meaning I took all JAR files out of
the individual folder and put it in the common classloader...I then moved
the MidTier.jar back into and that got Mid-Tier workingbut I couldn't
config itI moved the Config.jar file back into the individual folders,
and everything worked fine from my limited testing perspective...so this
list is 'everything else'
first thing I did was edited conf/catalina.properties and changed line 32
from
common.loader=${catalina.home}/common/classes,${catalina.home}/common/i18n/*
.jar,${catalina.home}/common/endorsed/*.jar,${catalina.home}/common/lib/*.ja
r
to
common.loader=${catalina.home}/common/classes,${catalina.home}/common/i18n/*
.jar,${catalina.home}/common/endorsed/*.jar,${catalina.home}/common/lib/*.ja
r,${catalina.home}/common/arsystem/*.jar
I then created the arsystem folder under /common
I did this so that I was keeping my common libraries separate from Tomcats
common ones...:)...here is a list of the jar files in the common/arsystem
folder
arapi71.jar
arcmn71.jar
ARInterfaces70.jar
arrpc71.jar
arutil71.jar
axis.jar
blowfishj.jar
commons-beanutils.jar
commons-codec-1.3.jar
commons-collections-3.2.jar
commons-configuration-1.3.jar
commons-digester-1.7.jar
commons-discovery-0.2.jar
commons-lang-2.2.jar
commons-logging-1.1.jar
cos.jar
ehcache-1.2.4.jar
GraphPlugin.jar
icu4j.jar
jaxrpc.jar
log4j-1.2.14.jar
Logger.jar
oncrpc.jar
ReportCommon.jar
saaj.jar
spring.jar
Support.jar
websvc71.jar
wsdl4j-1.5.1.jar
Both of the web mid-tiers I was using for this testing were 7.1 Patch 4. I
haven't moved this to our Dev server yetbut if I come up with a more
refined list...I'll post to this thread
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Thursday, August 21, 2008 7:28 AM
To: arslist@ARSLIST.ORG
Subject: Re: Two Tomcat on same server
Sweet. Would you mind posting the list of jars to the list that you moved
to a common classloader?
Thanks,
Axton Grams
On Wed, Aug 20, 2008 at 4:55 PM, LJ Longwing [EMAIL PROTECTED] wrote:
Wow...it's amazing what can be accomplished with the right tools and
knowledge...I used my machine as a test bed and used more of a shotgun
approach to which jar's should be in the common class loadeder...but
it's working greatAxton...thank you once again...your supreme
knowledge is appreciated.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Wednesday, August 20, 2008 9:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: Two Tomcat on same server
You can use the same container (i.e., tomcat installation) for
multiple mid-tiers. The key with the native libraries is to use a
classloader to load the jars that is common to both applications.
This is typically accomplished by placing the jars that contain the
classes that load the system libraries in a in a place where both
webapps have a common classloader, then removing the jars (jni) from
the deployed app classloader. This has to be done to use the CI
viewer, slm collector, and mid-tier from the same container.
http://tomcat.apache.org/tomcat-6.0-doc/class-loader-howto.html
Plan on using the Common classloader.
Axton Grams
On Wed, Aug 20, 2008 at 11:18 AM, LJ Longwing [EMAIL PROTECTED]
wrote:
Ok...that's greatbut after reading that page it still doesn't
answer my main questionI'm familiar with how to setup a basic
tomcatso this is the basic configuration
I configure IIS with isapi redirector...so IIS is running on 80...I
install Tomcat...it runs by default on whatever port it runs on...IIS
redirects everything to the 1 instance of tomcat...everything is
happy and tomcat is running with a context of /arsys. Now...if I try
to setup a context of
/arsys2 within that existing tomcat I get errors about native
libraries already loaded...so past experience tells me that I need to
install a separate java containerso I install another
Tomcat...and I setup a context of /arsys2 on itnow how do I get
IIS, or Tomcat1 to redirect to
Tomcat2 when /arsys2 is attempted?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Wednesday, August 20, 2008 9:08 AM
To: arslist@ARSLIST.ORG
Subject: Re: Two Tomcat on same server
http://tomcat.apache.org/tomcat-6.0-doc/deployer-howto.html#A%20word%
2
0on%20
Contexts
On Wed, Aug 20, 2008 at 10:54 AM, LJ Longwing [EMAIL PROTECTED]
wrote:
**
Do they discuss how to configure the box so that they both use the
same URL but different contexts?
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
Sent: Wednesday, August 20, 2008 8:48 AM
To: arslist@ARSLIST.ORG
Subject: Re: Two Tomcat on same server
**
There is
Re: ITSM Application Patch 8 Install Error
I suspected as much. I would clear out that form (or at least the stuff that's supposed to be gone) before proceeding with the install. Rick On Thu, Aug 21, 2008 at 1:31 PM, Begosh, Kevin [EMAIL PROTECTED]wrote: ** Rick, I think that the issue is our sys:action form is not deleting it's records. When patch 8 runs it tries and install the patch and look through 800,000 records to delete 10 and the processor cannot take it. For some reason the records on sys:action are not being deleted when they should. Has anyone ever ran into that. We have about 800,000 records on that form and there should not be that many. Kevin Begosh, RSP External Initiatives System Design Integration 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Rick Cook *Sent:* Tuesday, August 19, 2008 11:33 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: ITSM Application Patch 8 Install Error ** If you re-run the install with Filter and Escalation logs on, then monitor the arerror log until you see it happening, you will see the offending workflow object in the other logs. Then you can look at the actual actions therein to see what it's trying to do and know how to help it get done. Rick On Tue, Aug 19, 2008 at 8:24 AM, Begosh, Kevin [EMAIL PROTECTED]wrote: ** well the issue that I am having is I do not now what it is doing or how to find out what it is doing. Every record on the form sys:action is in the enabled status. Kevin Begosh, RSP External Initiatives System Design Integration 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Rick Cook *Sent:* Tuesday, August 19, 2008 11:13 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: ITSM Application Patch 8 Install Error ** What that command does is query every record in the form - regardless of whether it's already found its search criteria - for EACH record it's trying to delete. The errors are not as severe as they sound, but it does take WAY more time than necessary. It should be using the API call that contains a query (see the API manual for the exact name - something like Application-Delete-Query). That runs through the form ONCE. However, since you probably can't alter their install procedures, the better course is to figure out what it's trying to do and do it before it gets there; i.e. if it's trying to remove some rows from SYS:Action, make sure that form is free of deletable records before it makes it's call. That at least will make the call process less slowly. Rick On Tue, Aug 19, 2008 at 7:44 AM, Begosh, Kevin [EMAIL PROTECTED]wrote: ** well the form that the patch is trying to delete records from is sys:action. I am not sure why it is trying to delete records. From the error I put in the original email I do not think the issue is with the delete, there is a error occurring with each delete and I am not sure why this is happening and why the install is trying to do that. Kevin Begosh, RSP External Initiatives System Design Integration 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Rick Cook *Sent:* Tuesday, August 19, 2008 10:40 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: ITSM Application Patch 8 Install Error ** Kevin, are you seeing a corresponding entry in the Filter/Escalation logs? I think what's happening is that there's one or the other that's deleting a bunch of entries from a form, and it's getting hung up, like an Escalation that ties up a thread or a DB timeout or something. If you can track down the form that's in the delete command, maybe you could just do the delete manually and see if that frees up the rest of the install. Rick On Tue, Aug 19, 2008 at 7:28 AM, Begosh, Kevin [EMAIL PROTECTED]wrote: ** I have experienced the same thing before as well but I guys I should have clarified this, no it is not doing anything. The second time we let it run for about 20 hours and it still never finished. The actually logs are not getting updated either, like the patch logs. The second time it took me only about 3 mins to get to 85% and then it just stopped. Kevin Begosh, RSP 301-791-3540 Phone 410-422-3623 Cell -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Ramey, Anne *Sent:* Tuesday, August 19, 2008 10:20 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: ITSM Application Patch 8 Install Error ** Do you get to a point where you stop getting logs and nothing at all is happening on either server. If you are still actively getting logs, it is
Re: Two Tomcat on same server
LJ,
Did you create a directory named arsystem because that is your context path for
the Mid-Tier or the name of the Mid-Tier install directory? Or is it a name you
chose at random and it doesn't matter what you name it?
Joe
- Original Message
From: LJ Longwing [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Thursday, August 21, 2008 5:10:08 PM
Subject: Re: Two Tomcat on same server
As I said...I took a shotgun approach...meaning I took all JAR files out of the
individual folder and put it in the common classloader...I then moved the
MidTier.jar back into and that got Mid-Tier workingbut I couldn't config
itI moved the Config.jar file back into the individual folders, and
everything worked fine from my limited testing perspective...so this list is
'everything else'
first thing I did was edited conf/catalina.properties and changed line 32 from
common.loader=${catalina.home}/common/classes,${catalina.home}/common/i18n/*.jar,${catalina.home}/common/endorsed/*.jar,${catalina.home}/common/lib/*.jar
to
common.loader=${catalina.home}/common/classes,${catalina.home}/common/i18n/*.jar,${catalina.home}/common/endorsed/*.jar,${catalina.home}/common/lib/*.jar,${catalina.home}/common/arsystem/*.jar
I then created the arsystem folder under /common
I did this so that I was keeping my common libraries separate from Tomcats
common ones...:)...here is a list of the jar files in the common/arsystem folder
arapi71.jar
arcmn71.jar
ARInterfaces70.jar
arrpc71.jar
arutil71.jar
axis.jar
blowfishj.jar
commons-beanutils.jar
commons-codec-1.3.jar
commons-collections-3.2.jar
commons-configuration-1.3.jar
commons-digester-1.7.jar
commons-discovery-0.2.jar
commons-lang-2.2.jar
commons-logging-1.1.jar
cos.jar
ehcache-1.2.4.jar
GraphPlugin.jar
icu4j.jar
jaxrpc.jar
log4j-1.2.14.jar
Logger.jar
oncrpc.jar
ReportCommon.jar
saaj.jar
spring.jar
Support.jar
websvc71.jar
wsdl4j-1.5.1.jar
Both of the web mid-tiers I was using for this testing were 7.1 Patch 4. I
haven't moved this to our Dev server yetbut if I come up with a more
refined list...I'll post to this thread
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Task templates used with incident mgmt.
It is a optional Add-on, the patch number is 9002, you must download it from Patch Downloads area under Incident Management product. PCr On Thu, Aug 21, 2008 at 3:27 PM, sivarama velicheti [EMAIL PROTECTED]wrote: ** Hi Group, I have a question. How can I add a task template for an Incident. I don't see any place in the incident templates to add in the task templates that I have defined (one thing which I am able to do with change template). Can I do something similar with incident? I went to custom configurations-TMS-integration-application integration and changed the Helpdesk record corresponding to what the change mgmt record looks like. But it does not seem to help. One more thing, is there any way I can use the task defined in the change template before the implementation phase? Before implementation phase the task shows as staged but not assigned. It is only assigning to the group in the implementation phase. If I try to change the task manually to assigned its giving me an ARERR 45093 saying that task or group must be activated from parent before it can be changed to staus: work in progress. Please share your thoughts with me on these issues. Thanks -- Sivarama Velicheti __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Exported data from AP Trouble Ticket form cannot be imported back to the same form (using Import Tool) - returning Invalid AR Export format file error
These '?' characters also could be a result of accented characters when you export them from a database containing such characters.. I'm not sure where I came across this but I think it was the data contained in one of the CFG cities or country forms where one of the countries have an accented character in its name.. Joe - Original Message From: LJ Longwing [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, August 21, 2008 5:03:00 PM Subject: Re: Exported data from AP Trouble Ticket form cannot be imported back to the same form (using Import Tool) - returning Invalid AR Export format file error Jay, I would say that the export is converting 'hidden' characters into ?'s when creating the arx. The most common time when I see this type of behavior is when someone copies something out of Email, or Word and pasts it into a char field or maybe even a diary...MS is horrible about putting control codes and non ASCII code page characters all over the place. I bet if you put the field(s) in question through a 'wash' you may find that your problem goes awaywhat I mean by a 'wash' is to copy them from point a, paste them into a new (never used before) notepad window, which is not capable of handling most extended characters, and then close the file, re-open it, copy out of the notepad window, and paste back into original location...that's about my best suggestion -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jay Sytangco Sent: Thursday, August 21, 2008 12:37 AM To: arslist@ARSLIST.ORG Subject: Exported data from AP Trouble Ticket form cannot be imported back to the same form (using Import Tool) - returning Invalid AR Export format file error Hi All, Have anyone experienced exporting records from a form but the exported arx file cannot be imported back to the same form? I found out that the arx file contains a number of ? characters scattered within the data and I'm not sure what causing these characters to be included in the exported data. This only happen to one particular form, exporting and importing data from other forms work ok. Thanks, Jay ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Task templates used with incident mgmt.
Hi, I am using AR Server 7.1. Are you talking about the same version?? Thanks Sivarama On Thu, Aug 21, 2008 at 2:30 PM, PCR Remedy [EMAIL PROTECTED] wrote: ** It is a optional Add-on, the patch number is 9002, you must download it from Patch Downloads area under Incident Management product. PCr On Thu, Aug 21, 2008 at 3:27 PM, sivarama velicheti [EMAIL PROTECTED]wrote: ** Hi Group, I have a question. How can I add a task template for an Incident. I don't see any place in the incident templates to add in the task templates that I have defined (one thing which I am able to do with change template). Can I do something similar with incident? I went to custom configurations-TMS-integration-application integration and changed the Helpdesk record corresponding to what the change mgmt record looks like. But it does not seem to help. One more thing, is there any way I can use the task defined in the change template before the implementation phase? Before implementation phase the task shows as staged but not assigned. It is only assigning to the group in the implementation phase. If I try to change the task manually to assigned its giving me an ARERR 45093 saying that task or group must be activated from parent before it can be changed to staus: work in progress. Please share your thoughts with me on these issues. Thanks -- Sivarama Velicheti __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Response time for Midtier
Hi, I have the AR Server 7.1.00 Set up on windows 2003 environment running on the SQL Server Database. I have installed Midtier in another machine. I am noticing that the response time for the midtier is not as expected. Can any one help me figure out how to enhance the performance of Mid-Tier. Is there any way that I can change the cache settings in the Mid-Tier config tool to enhance the performance. I see a Mid-Tier prefetch XML settings. Do I need to do anything with that to improve the performance. Suggestions are welcome. I did not do any performance tweaking as of now. -- Sivarama ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Exported data from AP Trouble Ticket form cannot be imported back to the same form (using Import Tool) - returning Invalid AR Export format file error (RESOLVED)
Joe/LJ, Found out, some of the field labels have carriage return at the end which cause the invalid format error. Thanks for your inputs. Regards, Jay Sytangco CAI Outsourcing IT Equipment and Process Team Phone: 63.2.5819240 Email: [EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Friday, August 22, 2008 5:35 AM To: arslist@ARSLIST.ORG Subject: Re: Exported data from AP Trouble Ticket form cannot be imported back to the same form (using Import Tool) - returning Invalid AR Export format file error ** These '?' characters also could be a result of accented characters when you export them from a database containing such characters.. I'm not sure where I came across this but I think it was the data contained in one of the CFG cities or country forms where one of the countries have an accented character in its name.. Joe - Original Message From: LJ Longwing [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, August 21, 2008 5:03:00 PM Subject: Re: Exported data from AP Trouble Ticket form cannot be imported back to the same form (using Import Tool) - returning Invalid AR Export format file error Jay, I would say that the export is converting 'hidden' characters into ?'s when creating the arx. The most common time when I see this type of behavior is when someone copies something out of Email, or Word and pasts it into a char field or maybe even a diary...MS is horrible about putting control codes and non ASCII code page characters all over the place. I bet if you put the field(s) in question through a 'wash' you may find that your problem goes awaywhat I mean by a 'wash' is to copy them from point a, paste them into a new (never used before) notepad window, which is not capable of handling most extended characters, and then close the file, re-open it, copy out of the notepad window, and paste back into original location...that's about my best suggestion -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jay Sytangco Sent: Thursday, August 21, 2008 12:37 AM To: arslist@ARSLIST.ORG Subject: Exported data from AP Trouble Ticket form cannot be imported back to the same form (using Import Tool) - returning Invalid AR Export format file error Hi All, Have anyone experienced exporting records from a form but the exported arx file cannot be imported back to the same form? I found out that the arx file contains a number of ? characters scattered within the data and I'm not sure what causing these characters to be included in the exported data. This only happen to one particular form, exporting and importing data from other forms work ok. Thanks, Jay __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Response time for Midtier
You need to be specific about what the performance issue is? Also, your ARS server and MidTier versions. I will assume you are running Midtier 7.1. The one thing I remember about MT 7.1 was there was a performance issue moving from record to record in a query list in IE and Firefox. We actually downgraded to MT 7.0 and that fixed the issue. On Thu, Aug 21, 2008 at 8:01 PM, sivarama velicheti [EMAIL PROTECTED]wrote: ** Hi, I have the AR Server 7.1.00 Set up on windows 2003 environment running on the SQL Server Database. I have installed Midtier in another machine. I am noticing that the response time for the midtier is not as expected. Can any one help me figure out how to enhance the performance of Mid-Tier. Is there any way that I can change the cache settings in the Mid-Tier config tool to enhance the performance. I see a Mid-Tier prefetch XML settings. Do I need to do anything with that to improve the performance. Suggestions are welcome. I did not do any performance tweaking as of now. -- Sivarama __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
