Re: Increasing Entry ID Length

[Uday Joshi]

Hi Ron,

I had handled such situation in earlier assignment. There to avoid huge
series of leading zeros we had limited size of request ID to 6.

There are few checks you will have to do
1) Check the "Input length" of this field.
2) Check column width of C1 at the data base level.

If at database level it is 15, then you can change input length to 7 or
whatever number up to 15. Since the data base is already capable of
handling larger data this change has least data. If both these have
length as 6 then the table needs to be altered, which may create
temporary load on the system.

In either case it is recommended that you do this activity in the lean
time.

As soon as you save the form the new ID will be generated with the new
length. If you have not hit the limit you will see leading zeros. It
does not affect any old records.

The only visible problem is that since the request ID is stored and
handled as a character the ones appended with zero comes on the top.

Example

0967991 (first with 7 digits)
0967992
0967993
967988
967989
967990 (last with 6 digits)

It would be a good idea to inform user community about this apparent
incorrect ordering of tickets.
Later on you can append leading zeros to old cases by writing direct SQL
at the data base level. However you will have to take of H and B table.


Best Regards,

Uday Joshi

Delivery Manager - BSM Tech Support
Technology Infrastructure Services - BSM Unit
---
Wipro Technologies,
Hinjewadi, Pune 411057
India
Tel: +91 20 39104092
VOIP 842-5103






From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Smith, Ron [TBC]
Sent: Friday, September 12, 2008 08:23 PM
To: arslist@ARSLIST.ORG
Subject: Increasing Entry ID Length


**

Hi all,
Wanted to bounce this off the group to see if there is an easy and safe
way to increase the size of the Entry-ID Field (1).  We are currently at
a length of six on the Homegrown helpdesk app, and after 10 + years
using it, we are about to roll over ID# 99.  What I want to do is to
increase it to a length of 8.  Problem is that the existing ID's do not
pad out to the full 8 digits.  Is there any utilities out there that
makes this change easy and simple to do.  I am pretty sure I can do this
by exporting the data and massage it and reimport it, but looking for an
easy way to do it.

Thanks in advance.

ARS 6.3 P.20
Win 2K3
SQL Server 2000

Thanks,

Ron Smith
Remedy/Web Developer
Providence Health & Services OR
[EMAIL PROTECTED]
503-216-7866

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<>

Re: Limitation of Member List on AP:Role form

[Rohini Prasher]

We have changed the length of Member list field to 0 (AP:Role form), and it has 
resolved this problem without any issue

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Danaceau, Chris
Sent: Wednesday, September 17, 2008 2:20 AM
To: arslist@ARSLIST.ORG
Subject: Re: Limitation of Member List on AP:Role form

Can't help but we ran into the same problem.   I'd be interested in any
responses to this.


--
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This e-mail and its attachments are confidential and solely for the
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-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Viji.PK
Sent: Tuesday, September 16, 2008 2:47 PM
To: arslist@ARSLIST.ORG
Subject: Limitation of Member List on AP:Role form

Hi All,

We have a requirement to add 100's of approvers onto one single group
for
the change management process.

The field length of Member list on the AP:Role form is just 512, is
there
any document which helps us to understand the things behind increasing
this
field length? For E.g., 1000.

Has anybody faced this problem? we are on V7.0.01

Thanks,
Viji
--
View this message in context:
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8157p19518157.html
Sent from the ARS (Action Request System) mailing list archive at
Nabble.com.


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Re: Regarding Unicode database

[danish khoya]

AR Server 7.0.1 onwards provide the option of Unicode upgrade.
There is a white paper available in 7.0.1 documentaion on this.
difference between AR server installers expectation and your environment is
that -
AR Server installer assums that database is already unicode and you have
non-unicode database. So move your tables to Unicode instance as Suggested
by Axton and then try the unicode upgrade using AR Server 7.0.1/7.1
installer

On Tue, Sep 16, 2008 at 11:56 AM, anil RAI <[EMAIL PROTECTED]> wrote:

> ** Hi,
>
> If ORACLE database is non Unicode and ARS is connected with non
> Unicode database.
>
> We have to upgrade the ARS as unicode then who is responsible for
> upgrading database to unicode supported.
> I mean BMC provides any document or white paper about how the DATABASE
> is upgraded to unicode.
>
>
> Thanks & Regards
> Anil
> --
> Did you know? You can CHAT without downloading messenger. Click 
> here__Platinum
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Re: Multiple Instance of ARS 6.3 on Shared database

[W Scott Russell]

It is possible to put multiple instance on one box; however, you must manage
which server is running escalations, email, admin, etc manually. You can
manage which users are connected to each machine by using a load balancer.

That said, there is still one major draw back - this will only work with
fixed licenses.  6.3 licenses have the server host id/nic as part of the
key.

On Tue, Sep 16, 2008 at 8:46 AM, Axton <[EMAIL PROTECTED]> wrote:

> Reasons I see why it won't work:
> - tcp ports can not be shared on a single interface; you can not load
> balance two servers on the same host
>
> Reasons why you don't want to point two servers to the same db and not
> use server groups:
> - subsystems will be running twice - escalation server, email engine,
> approval server, etc.
> - two admin threads - there will be concurrency issues should there be
> a collision
>
> Could you share more about what you are trying to accomplish.
> Arserver is multi-threaded in how it handles most types of operations;
> the exceptions being the admin thread and the escalation thread (prior
> to 7.1).  Context switching is going to be faster between threads than
> it will with processes in most cases; with that in mind, you will have
> greater throughput on a single host running a single instance of
> arserver on one host that running multiple instances of arserver on
> the same host.
>
> Axton Grams
>
> On Tue, Sep 16, 2008 at 9:31 AM, LJ Longwing <[EMAIL PROTECTED]>
> wrote:
> > I believe what David was saying is that if you have two Remedy servers
> > pointing at the same DB, then the only supported method of doing that is
> > with a server group.  The reason behind this is that is the only way to
> > ensure that the servers don't step on each other.  And Remedy doesn't
> > support two Remedy servers located on the same machine, in a server group
> > (the only supported way to point both to the same db).  So in
> shortyou
> > can't do what you are trying to do.  If you want multiple Remedy's
> pointing
> > to the same DB, they need to be on separate machines, if you want them on
> > the same machine, you need to point them to separate DB's.
> >
> > -Original Message-
> > From: Action Request System discussion list(ARSList)
> > [mailto:[EMAIL PROTECTED] On Behalf Of Icarus4
> > Sent: Tuesday, September 16, 2008 4:01 AM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: Multiple Instance of ARS 6.3 on Shared database
> >
> > There is no server group. It is another ARS instance on the same hardware
> > box sharing one single database.
> >
> > I'm just wondering if performance would be better if we separate all
> admin
> > duties on a separate instance. I know it will not change the fact that
> > database objects will be locked during edition by the admin instance and
> > that the other instance will have to wait, but I thought maybe server
> > resources would be used more efficiently this way.
> >
> > That's the kind of comparison I'm looking for. We currently don't have a
> dev
> > box where I could perform some load testings that would show something.
> >
> >
> > Easter, David wrote:
> >>
> >>> Instances will share the same database.
> >>
> >> One thing to consider is that "sharing the same database" appears to
> >> imply that you'll be putting both instances into the same server group
> >> - and server groups aren't supported for multiple instances on the
> >> same physical server.
> >>
> >> -David J. Easter
> >> Sr. Product Manager, Solution Strategy and Development BMC Software,
> >> Inc.
> >>
> >> The opinions, statements, and/or suggested courses of action expressed
> >> in this E-mail do not necessarily reflect those of BMC Software, Inc.
> >> My voluntary participation in this forum is not intended to convey a
> >> role as a spokesperson, liaison or public relations representative for
> >> BMC Software, Inc.
> >>
> >>
> >> -Original Message-
> >> From: Action Request System discussion list(ARSList)
> >> [mailto:[EMAIL PROTECTED] On Behalf Of Icarus4
> >> Sent: Friday, September 12, 2008 6:05 AM
> >> To: arslist@ARSLIST.ORG
> >> Subject: Multiple Instance of ARS 6.3 on Shared database
> >>
> >> Hello listers,
> >>
> >> I'm considering installing multiple instance of ARS 6.3 on the same box.
> >> Instances will share the same database.
> >>
> >> Anyone did a performance comparison between single and multiple
> >> instances?
> >> Does it bring a better usage of the server resources?
> >>
> >> Thanks for sharing.
> >> --
> >> View this message in context:
> >> http://www.nabble.com/Multiple-Instance-of-ARS-6.3-on-Shared-database-
> >> tp
> >> 19414834p19414834.html
> >> Sent from the ARS (Action Request System) mailing list archive at
> >> Nabble.com.
> >>
> >> __
> >> __
> >> ___
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Re: Regarding Unicode database

[anil RAI]

Hi Axton,

Thanks for your response.
I have followed the same steps. The steps are 1. Export the ARSystem
7.1 non unicode database. 2.I have installed the new database instance
with unicode support. 3. Import the non unicode database on newly
created instance of the  database.4.Run the ARS 7.1 and connecting the
newly unicode database with upgrade option.

But the problem is that when we are running the ARS 7.1 with upgrade
option it is nowhere asking to select explicitly unicode.

Thanks & regards
Anil



--- On Tue, 16/9/08, Axton <[EMAIL PROTECTED]> wrote:

From: Axton <[EMAIL PROTECTED]>
Subject: Re: Regarding Unicode database
To: arslist@ARSLIST.ORG
Date: Tuesday, 16 September, 2008, 7:42 PM

That list was a high level overview of the steps.  Some caveats you
may run into:
- characters that do not translate properly from non-unicode to
unicode (7-bit ascii characters with ordinal value greater than 127).
These have to be addressed at the db level after the import into the
unicode db
- arserver configuration (environment variables for locale/lang/oracle
client, arserver configuration-ar.conf)

Axton Grams

On Tue, Sep 16, 2008 at 9:58 AM, Axton <[EMAIL PROTECTED]> wrote:
> You need to:
>
> - create a new db instance that uses the AL32UTF8 character set
> - import your non-unicode db into the new instance
> - you then need to upgrade/reinstall your arserver to a unicode version
>
> Axton Grams
>
> On Tue, Sep 16, 2008 at 2:26 AM, anil RAI <[EMAIL PROTECTED]>
wrote:
>> **
>> Hi,
>>
>> If ORACLE database is non Unicode and ARS is connected with non
>> Unicode database.
>>
>> We have to upgrade the ARS as unicode then who is responsible for
>> upgrading database to unicode supported.
>> I mean BMC provides any document or white paper about how the DATABASE
>> is upgraded to unicode.
>>
>>
>> Thanks & Regards
>> Anil
>> 
>> Did you know? You can CHAT without downloading messenger. Click here
>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers
Are"
>> html___
>

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Re: Automated Test Tools for Remedy 7

[Hall Chad - chahal]

BMC used to use Borland SilkTest as of a couple years ago for their
internal regression testing. I'm not sure if they still do. Apparently
it's a pretty robust test suite, but I've never used it. I'm also not
sure if it handles load testing or just functional testing.

 

Chad Hall  
(501) 342-2650



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington
Sent: Tuesday, September 16, 2008 12:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Automated Test Tools for Remedy 7

 

** 
The best I've seen for both functional and load testing with Remedy is
ScapaTest.  It has the ability to load API log files from the user tool
and reproduce those actions in an automated fashion. 

http://www.scapatech.com/ 


-- 
Tony Worthington
Sr. Technical Analyst
Kohl's Department Stores
[EMAIL PROTECTED]
262-703-5911 



"Savant, [EMAIL PROTECTED]" <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)"
 

09/16/2008 11:51 AM 

Please respond to
arslist@ARSLIST.ORG

To

arslist@ARSLIST.ORG 

cc

 

Subject

Automated Test Tools for Remedy 7

 

 

 




** 
Does anyone have any experience testing Remedy 7 functionality with
automated test tools? Our users are tired of running manual test scripts
every time we apply a new patch.  We've heard that BMC uses LoadRunner
for performance testing but have no clue how they test functionality.
Any and all suggestions are appreciated.  Thanks. - Don 
  
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Re: how to configure Remedy mid tier6.3 on SSL (https)

[Axton]

Look at the SunOne documentation for instructions on how to do that.

Axton

On Wed, Sep 17, 2008 at 2:43 AM, priyanka_sareen
<[EMAIL PROTECTED]> wrote:
> hi,
> I have a Remedy mid tier version 6.3 running on SunOne web server, using
> tomcat as servlet engine.the server runs on port 80 using http protocol.
> I want to configure/change this on https SSL.
> How do i achieve that? will it require re installation of mid tier? or it
> can be updated by any means.
> --
> View this message in context: 
> http://www.nabble.com/how-to-configure-Remedy-mid-tier6.3-on-SSL-%28https%29-tp19526251p19526251.html
> Sent from the ARS (Action Request System) mailing list archive at Nabble.com.
>
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Business Objects

[Sokol, Brian]

OK after spending some time finally getting Crystal 10 to work with
Remedy I was told that they are upgrading to Business Objects 11
Enterprise on a new server. Back to square 1. I installed the
ARWebReportViewer but the config screen will not load. I just get the
generic blank page can not be displayed message. Tomcat is already
installed on the server and the service is running. It is under the BO
directory. The midtier installer did not find it during the install so I
had to point it to Tomcat. Anyone have anything I can check? This is
Midtier 7.1 on Windows server 2003.

Brian Sokol
Manager, Desktop Services
Scholastic Inc.
557 Broadway
NY, NY 10012
(212) 343-6494
http://www.Scholastic.com


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Re: Regarding Unicode database

[Axton]

You have to set up the UNIX environment properly.  The install script
will check for these values and either present or not present the
option of installing as a Unicode capable arserver.  I use the
following values:

LC_ALL=en_US.UTF-8
LANG=en_US.UTF-8
NLS_LANG=American_america.AL32UTF8
NLS_DATE_FORMAT=Mon DD  HH24:MI:SS

Axton Grams

On Wed, Sep 17, 2008 at 9:05 AM, anil RAI <[EMAIL PROTECTED]> wrote:
> **
> Hi Axton,
>
> Thanks for your response.
> I have followed the same steps. The steps are 1. Export the ARSystem
> 7.1 non unicode database. 2.I have installed the new database instance
> with unicode support. 3. Import the non unicode database on newly
> created instance of the  database.4.Run the ARS 7.1 and connecting the
> newly unicode database with upgrade option.
>
> But the problem is that when we are running the ARS 7.1 with upgrade
> option it is nowhere asking to select explicitly unicode.
>
> Thanks & regards
> Anil
>
>
>
> --- On Tue, 16/9/08, Axton <[EMAIL PROTECTED]> wrote:
>
> From: Axton <[EMAIL PROTECTED]>
> Subject: Re: Regarding Unicode database
> To: arslist@ARSLIST.ORG
> Date: Tuesday, 16 September, 2008, 7:42 PM
>
> That list was a high level overview of the steps.  Some caveats you
> may run into:
> - characters that do not translate properly from non-unicode to
> unicode (7-bit ascii characters with ordinal value greater than 127).
> These have to be addressed at the db level after the import into the
> unicode db
> - arserver configuration (environment variables for locale/lang/oracle
> client, arserver configuration-ar.conf)
>
> Axton Grams
>
> On Tue, Sep 16, 2008 at 9:58 AM, Axton <[EMAIL PROTECTED]> wrote:
>> You need to:
>>
>> - create a new db instance that uses the AL32UTF8 character set
>> - import your non-unicode db into the new instance
>> - you then need to upgrade/reinstall your arserver to a unicode version
>>
>> Axton Grams
>>
>> On Tue, Sep 16, 2008 at 2:26 AM, anil RAI <[EMAIL PROTECTED]>
> wrote:
>>> **
>>> Hi,
>>>
>>> If ORACLE database is non Unicode and ARS is connected with non
>>> Unicode database.
>>>
>>> We have to upgrade the ARS as unicode then who is responsible for
>>> upgrading database to unicode supported.
>>> I mean BMC provides any document or white paper about how the DATABASE
>>> is upgraded to unicode.
>>>
>>>
>>> Thanks & Regards
>>> Anil
>>> 
>>> Did you know? You can CHAT without downloading messenger. Click here
>>> __Platinum Sponsor: www.rmsportal.com
>  ARSlist: "Where the Answers
> Are"
>>> html___
>>
>
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ITSM 7.0.3 - Incident Management Issue

[Chowdhury, Tauf]

All,

Is there an escalation or anything that sets the status of an incident
to CANCELLED after a certain period of time such as 1 month? I have an
incident and in the audit log it shows the Remedy Application Service
cancelled the incident request.

 

Tauf Chowdhury | Forest Laboratories, Inc.

Sr. Analyst

Informatics

Office: 631.858.7765

Mobile:646.483.2779

P Please consider the environment before printing this email 

 

 

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Job: Remedy Developer - 4 Month Contract - Taylor, TX - Kforce

[Kitchen, Joshua T]

REMEDY SOFTWARE DEVELOPER

 

 

Location:  Taylor, TX (30 minutes north east of Austin)

 

Duration:   4 month Contract

 

Work Authorization:  US Citizens, TN-Visa, EAD, Green Card

 

Responsibilities:

You will be employed to architect, deploy, support, and in some cases,
train users on the BMC Remedy product set.  Candidate should have
successfully deployed version 7.x SLM and the Atrium CMDB 2.x.

Responsibilities will include but not limited to:

 

*  Develop and deploy SLMs (SLAs) for key business processes
using BMC Remedy SLM 7.x

*  Configuration and integration with Remedy Atrium CMDB 

*  Development and customization of BMC Remedy applications

*  Deliver design specifications after attending "Requirements
Analysis" sessions and customer workshops

*  Scope and develop custom applications

*  Provide system and customization documentation

*  System troubleshooting

*  Implement integrations to the BMC Remedy applications

*  Provide technical assistance on pre-sales calls and demos

*  Assist the Frontline Support when not working on active
projects

*  Provide project leadership and project management

*  Mentor junior engineers

 

Required Skills/Experience/Education:

*  A four-year undergraduate degree 

*  Demonstrated mastery of documentation software (e.g.,
Microsoft Word, Excel, PowerPoint, and Visio; Adobe Acrobat; a graphics
editing package such as Photoshop, etc.)

*  References indicating a proven track record of working well
with technical subject matter experts (SMEs) AND with non-technical
managers and project stakeholders 

*  Experience in business process and/or technical consulting

*  Experience defining and leading IT improvement projects

 

Preferred Experience/Education

*  Project management experience (on documentation projects)

*  Experience with ITIL best practices 

*  Experience with Remedy software products (also good: software
in the same general class and category, as concepts will be familiar)

*  Experience with PRINCE2 project management methodology (also
good: PMI project management experience)

*  Experience with Incident, Problem, Change, Configuration and
Asset Management

*  Knowledge of ITIL and other IT Best Practices frameworks
(ideally, Foundations-certified) (also good: Six Sigma, CMMI, other
methodologies)

*  Experience with SDLC tools and methodologies

*  Experience with IT systems and technology platforms  IBM AIX
and Microsoft Windows

 

Respectfully,

Joshua Kitchen
Information Technology Recruiter
Kforce Professional Staffing 
Two Prestige Place (Suite 350)
937.449.1749 Office  
937.461.6888 Fax 
937.416.3456 Cell
Great People = Great Results
   
Please don't keep me a secret... a referral is the best compliment I can
receive. 

 

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<>

Automated Test Tools for Remedy 7

[Savant, [EMAIL PROTECTED]]

Does anyone have any experience testing Remedy 7 functionality with automated 
test tools?  Our users are tired of running manual test scripts every time we 
apply a new patch.  We've heard that BMC uses LoadRunner for performance 
testing but have no clue how they test functionality.  Any and all suggestions 
are appreciated.  Thanks. - Don


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Time Zone Issue with the Mid-Tier

[Matthew Perrault]

List,
We've got users in a Buenos Aires Time Zone.
When they connect to our Mid-Tier here in the US (we route them through view 
form Servlet to bypass the login),
When it tries to load the web page, the web page just sits there and reloads 
over and over again in an infinite loop.
I was able to track it down to a Time Zone issue.
When they go to the Adjust Date/Time and turn off the Automatically Adjust for 
Daylight Savings Changes.
The page comes up, they turn it on, and infinite reload loop.

So I took a look at the TimezoneFinder.js file in: ...\Mid-Tier\shared\
It shows Buenos Aires as being a NON DST time zone.

var noDstTzs = [
{ tz:"AGT", offset:-1080 },
.
.
.
// America/Argentina/Buenos_Aires = AGT
// America/Buenos_Aires = AGT

Well, this is wrong. Buenos Aires and Argentina do use DST.

Here's what I've done to try and correct it.
I've tried changing the offset to -720 (-2 hours)
I've tried changing the offset to -1440 (-4 hours)
I've tried removing the { tz:"AGT", offset:-1080 } line and putting it 
under the "var dstTzs = [ " list
I tried doing that with start and end times and without start and end times
I tried using Start and end times from another -1080
I tired using the actual correct epoch start and end times for 2008.

Nothing has worked.

So at this point I'm scratching my head as to what I can do to fix this.
I do have a critical ticket in to BMC but haven't heard back yet.
The problem is that our users in those time zones can't submit incidents.

Any thoughts our help on this issue would be appreciated.
Thanks,
Matthew

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Re: Time Zone Issue with the Mid-Tier

[Matthew Perrault]

Sorry,
Meant to add:
Mid-Tier 7.1 Patch 03
Windows Sever 2003
IIS 6
Tomcat and Jakarta
Java 1.6 Patch 3

Matt

From: Matthew Perrault
Sent: Wednesday, September 17, 2008 9:36 AM
To: 'arslist@ARSLIST.ORG'
Subject: Time Zone Issue with the Mid-Tier

List,
We've got users in a Buenos Aires Time Zone.
When they connect to our Mid-Tier here in the US (we route them through view 
form Servlet to bypass the login),
When it tries to load the web page, the web page just sits there and reloads 
over and over again in an infinite loop.
I was able to track it down to a Time Zone issue.
When they go to the Adjust Date/Time and turn off the Automatically Adjust for 
Daylight Savings Changes.
The page comes up, they turn it on, and infinite reload loop.

So I took a look at the TimezoneFinder.js file in: ...\Mid-Tier\shared\
It shows Buenos Aires as being a NON DST time zone.

var noDstTzs = [
{ tz:"AGT", offset:-1080 },
.
.
.
// America/Argentina/Buenos_Aires = AGT
// America/Buenos_Aires = AGT

Well, this is wrong. Buenos Aires and Argentina do use DST.

Here's what I've done to try and correct it.
I've tried changing the offset to -720 (-2 hours)
I've tried changing the offset to -1440 (-4 hours)
I've tried removing the { tz:"AGT", offset:-1080 } line and putting it 
under the "var dstTzs = [ " list
I tried doing that with start and end times and without start and end times
I tried using Start and end times from another -1080
I tired using the actual correct epoch start and end times for 2008.

Nothing has worked.

So at this point I'm scratching my head as to what I can do to fix this.
I do have a critical ticket in to BMC but haven't heard back yet.
The problem is that our users in those time zones can't submit incidents.

Any thoughts our help on this issue would be appreciated.
Thanks,
Matthew

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Re: Nabble 2?

[Kemes, Lisa]

Thanks Dan!!!
 

Lisa 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Daniel Bloom
Sent: Tuesday, September 16, 2008 6:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: Nabble 2?


** 

Yes, YANPA (Yet Another Post Archive).

 

You will not be able to post from there though.

 

Done.

 

... Dan

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: September 16, 2008 4:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: Nabble 2?

 

I created another forum on Nabble 2.

 

This is the next step:

 

Mailing list administrators usually can add email addresses to the
subscribers' list directly. If you can do this, add
[EMAIL PROTECTED] to that list.  

 

Dan can you do this?

 

Lisa 

 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Tuesday, September 16, 2008 4:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: Nabble 2?

** 

Also, as far as our list was concerned it was more of an Archive for us.

 

Lisa 

 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Tuesday, September 16, 2008 4:32 PM
To: arslist@ARSLIST.ORG
Subject: Re: Nabble 2?

** 

Nabble is like a Universal Forum and grabs forums and mailing lists from
all over.  The ARSList is on Nabble and it has an awesome search
function to search through past subjects.  But the last post to it is
dated July 23rd.  I'm so bummed, I loved using it to search through past
forum posts to the ARSList.

 

Lisa 

 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter
Sent: Tuesday, September 16, 2008 4:21 PM
To: arslist@ARSLIST.ORG
Subject: Re: Nabble 2?

** 

Ok I bite, what is nabble and nabble2?

 

hbr

On Tue, Sep 16, 2008 at 4:11 PM, Kemes, Lisa
<[EMAIL PROTECTED]> wrote:

** 

Has anyone moved the ARS (Action Request System) Forum over from Nabble
to Nabble 2?  If so, do you have the link? 

The old link was
http://www.nabble.com/ARS-%28Action-Request-System%29-f716.html
  

Thanks! 

Lisa Kemes 
AR System Developer 
Tyco Electronics 
717-810-2408 tel 
717-810-2124 fax 
[EMAIL PROTECTED] 

 

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-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified 
E-Mail = [EMAIL PROTECTED]
LinkedIn Profile = http://www.linkedin.com/in/hbr4270

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unsubscribe

[Rodda, Henry]

 

 



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How to unsubscribe

[Darrell Reading]

The last time I did this, I generated 6,000 emails in ten minutes to an
undisclosed government mail server, but this is worth the risk.  For
those of you that want to unsubscribe, do not email this list, follow
the instructions that are below:
 
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 

 

Darrell Reading Systems Engineer 
Phone 479.204.5739 
[EMAIL PROTECTED] 

Wal-Mart Stores, Inc. 
805 Moberly Lane, MS-0560-68 
Bentonville, AR 72716 
Save Money. Live Better 




-
**
This email and any files transmitted with it are confidential and
intended solely for the individual or entity to whom they are
addressed. If you have received this email in error destroy it
immediately.
**
Wal-Mart Confidential
**


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Re: How to unsubscribe

[Opela, Gary L CTR USAF AFMC 72 CS/SCBAH]

Haha Darrell, I was waiting on you to reply to this!

-Jr

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Darrell Reading
Sent: Wednesday, September 17, 2008 10:22 AM
To: arslist@ARSLIST.ORG
Subject: How to unsubscribe

** 
The last time I did this, I generated 6,000 emails in ten minutes to an
undisclosed government mail server, but this is worth the risk.  For
those of you that want to unsubscribe, do not email this list, follow
the instructions that are below:
 
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 

 

Darrell Reading Systems Engineer 
Phone 479.204.5739 
[EMAIL PROTECTED] 

Wal-Mart Stores, Inc. 
805 Moberly Lane, MS-0560-68 
Bentonville, AR 72716 
Save Money. Live Better 



**
This email and any files transmitted with it are confidential and
intended solely for the individual or entity to whom they are addressed.
If you have received this email in error destroy it immediately.
**
Wal-Mart Confidential
** 

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Re: How to unsubscribe

[Darrell Reading]

I couldn't help it.  Three came in to my inbox in short order, it had to
be done. :P 


Darrell Reading Systems Engineer
Phone 479.204.5739
[EMAIL PROTECTED]

Wal-Mart Stores, Inc.
805 Moberly Lane, MS-0560-68
Bentonville, AR 72716
Save Money. Live Better

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72
CS/SCBAH
Sent: Wednesday, September 17, 2008 10:25
To: arslist@ARSLIST.ORG
Subject: Re: How to unsubscribe

Haha Darrell, I was waiting on you to reply to this!

-Jr

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Darrell Reading
Sent: Wednesday, September 17, 2008 10:22 AM
To: arslist@ARSLIST.ORG
Subject: How to unsubscribe

** 
The last time I did this, I generated 6,000 emails in ten minutes to an
undisclosed government mail server, but this is worth the risk.  For
those of you that want to unsubscribe, do not email this list, follow
the instructions that are below:
 
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 

 

Darrell Reading Systems Engineer 
Phone 479.204.5739 
[EMAIL PROTECTED] 

Wal-Mart Stores, Inc. 
805 Moberly Lane, MS-0560-68 
Bentonville, AR 72716 
Save Money. Live Better 



**
This email and any files transmitted with it are confidential and
intended solely for the individual or entity to whom they are addressed.
If you have received this email in error destroy it immediately.
**
Wal-Mart Confidential
** 

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-
**
This email and any files transmitted with it are confidential and
intended solely for the individual or entity to whom they are
addressed. If you have received this email in error destroy it
immediately.
**
Wal-Mart Confidential
**


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Re: How to unsubscribe

[Opela, Gary L CTR USAF AFMC 72 CS/SCBAH]

You know, you could create a rule :)


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Darrell Reading
Sent: Wednesday, September 17, 2008 10:28 AM
To: arslist@ARSLIST.ORG
Subject: Re: How to unsubscribe

I couldn't help it.  Three came in to my inbox in short order, it had to
be done. :P 


Darrell Reading Systems Engineer
Phone 479.204.5739
[EMAIL PROTECTED]

Wal-Mart Stores, Inc.
805 Moberly Lane, MS-0560-68
Bentonville, AR 72716
Save Money. Live Better

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72
CS/SCBAH
Sent: Wednesday, September 17, 2008 10:25
To: arslist@ARSLIST.ORG
Subject: Re: How to unsubscribe

Haha Darrell, I was waiting on you to reply to this!

-Jr

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Darrell Reading
Sent: Wednesday, September 17, 2008 10:22 AM
To: arslist@ARSLIST.ORG
Subject: How to unsubscribe

** 
The last time I did this, I generated 6,000 emails in ten minutes to an
undisclosed government mail server, but this is worth the risk.  For
those of you that want to unsubscribe, do not email this list, follow
the instructions that are below:
 
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 

 

Darrell Reading Systems Engineer 
Phone 479.204.5739 
[EMAIL PROTECTED] 

Wal-Mart Stores, Inc. 
805 Moberly Lane, MS-0560-68 
Bentonville, AR 72716 
Save Money. Live Better 



**
This email and any files transmitted with it are confidential and
intended solely for the individual or entity to whom they are addressed.
If you have received this email in error destroy it immediately.
**
Wal-Mart Confidential
** 

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**
This email and any files transmitted with it are confidential and
intended solely for the individual or entity to whom they are
addressed. If you have received this email in error destroy it
immediately.
**
Wal-Mart Confidential
**
 


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Re: How to unsubscribe

[Darrell Reading]

And that rule was the reason I spammed a government facility with 6,00
emails and got my PC power cable yanked from the outlet. :P 


Darrell Reading Systems Engineer
Phone 479.204.5739
[EMAIL PROTECTED]

Wal-Mart Stores, Inc.
805 Moberly Lane, MS-0560-68
Bentonville, AR 72716
Save Money. Live Better

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72
CS/SCBAH
Sent: Wednesday, September 17, 2008 10:30
To: arslist@ARSLIST.ORG
Subject: Re: How to unsubscribe

You know, you could create a rule :)


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Darrell Reading
Sent: Wednesday, September 17, 2008 10:28 AM
To: arslist@ARSLIST.ORG
Subject: Re: How to unsubscribe

I couldn't help it.  Three came in to my inbox in short order, it had to
be done. :P 


Darrell Reading Systems Engineer
Phone 479.204.5739
[EMAIL PROTECTED]

Wal-Mart Stores, Inc.
805 Moberly Lane, MS-0560-68
Bentonville, AR 72716
Save Money. Live Better

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72
CS/SCBAH
Sent: Wednesday, September 17, 2008 10:25
To: arslist@ARSLIST.ORG
Subject: Re: How to unsubscribe

Haha Darrell, I was waiting on you to reply to this!

-Jr

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Darrell Reading
Sent: Wednesday, September 17, 2008 10:22 AM
To: arslist@ARSLIST.ORG
Subject: How to unsubscribe

** 
The last time I did this, I generated 6,000 emails in ten minutes to an
undisclosed government mail server, but this is worth the risk.  For
those of you that want to unsubscribe, do not email this list, follow
the instructions that are below:
 
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 

 

Darrell Reading Systems Engineer 
Phone 479.204.5739 
[EMAIL PROTECTED] 

Wal-Mart Stores, Inc. 
805 Moberly Lane, MS-0560-68 
Bentonville, AR 72716 
Save Money. Live Better 



**
This email and any files transmitted with it are confidential and
intended solely for the individual or entity to whom they are addressed.
If you have received this email in error destroy it immediately.
**
Wal-Mart Confidential
** 

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**
This email and any files transmitted with it are confidential and
intended solely for the individual or entity to whom they are
addressed. If you have received this email in error destroy it
immediately.
**
Wal-Mart Confidential
**
 


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license Question

[Timothy Rondeau]

Hi,

 

Basically we are using arsystem 7.0.1 with ITSM.

 

For Example we have:  

 

AR USER 50 fixed

AR USER 50 Floating

 

Change Management Fixed 20

Change Management Floating 10

 

Incident Management Fixed 20

Incident Management Floating 10

 

 

Looking at the license tool, it seems that when we run out it is mainly
from the User pool.   Can someone explain exactly how the Change and
Incident Licenses work?We need to purchase more licenses, should we
only purchase USER license and not the app fixed/floating.

 

Thanks

 

Tim


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Re: Automated Test Tools for Remedy 7

[Rockwell, Rocky]

I have not used it yet for this purpose (I plan to shortly). There is an add-on 
to Firefox that might work called iMacro. I do not know if it will help but it 
looks cool.


Rocky

Rocky Rockwell
Remedy Application Designer
Wk Phone: 214-567-8874
Cell: 214-663-7229
[EMAIL PROTECTED]

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Savant, [EMAIL PROTECTED]
Sent: Wednesday, September 17, 2008 9:31 AM
To: arslist@ARSLIST.ORG
Subject: Automated Test Tools for Remedy 7

Does anyone have any experience testing Remedy 7 functionality with automated 
test tools?  Our users are tired of running manual test scripts every time we 
apply a new patch.  We’ve heard that BMC uses LoadRunner for performance 
testing but have no clue how they test functionality.  Any and all suggestions 
are appreciated.  Thanks. - Don

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Re: how to configure Remedy mid tier6.3 on SSL (https)

[Joe DeSouza]

You DO NOT need to re-install your mid-tier.

To enable https, you have to use the keytool utility that is bundled with your 
JRE to generate a certificate keystore. Having done this, you need to uncomment 
the SSL configuration line in your server.xml file found under the tomcat 
installation folder and then restart your tomcat server..

To create the certifcate run these options with keytool..

keytool -genkey -alias tomcat -keyalg RSA

The certificate when created is valid for 3 months.

keytool is found in the java home directory under the bin subfolder..

Joe


- Original Message 
From: priyanka_sareen <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wednesday, September 17, 2008 2:43:14 AM
Subject: how to configure Remedy mid tier6.3 on SSL (https)

hi,
I have a Remedy mid tier version 6.3 running on SunOne web server, using tomcat 
as servlet engine.the server runs on port 80 using http protocol.
I want to configure/change this on https SSL.
How do i achieve that? will it require re installation of mid tier? or it can 
be updated by any means.




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Re: how to configure Remedy mid tier6.3 on SSL (https)

[Axton]

That applies if you are using tomcat as a web server, but not if you
are using some other product as the web server.

Axton Grams

On Wed, Sep 17, 2008 at 11:43 AM, Joe DeSouza <[EMAIL PROTECTED]> wrote:
> **
> You DO NOT need to re-install your mid-tier.
>
> To enable https, you have to use the keytool utility that is bundled with
> your JRE to generate a certificate keystore. Having done this, you need to
> uncomment the SSL configuration line in your server.xml file found under the
> tomcat installation folder and then restart your tomcat server..
>
> To create the certifcate run these options with keytool..
>
> keytool -genkey -alias tomcat -keyalg RSA
>
> The certificate when created is valid for 3 months.
>
> keytool is found in the java home directory under the bin subfolder..
>
> Joe
> - Original Message 
> From: priyanka_sareen <[EMAIL PROTECTED]>
> To: arslist@ARSLIST.ORG
> Sent: Wednesday, September 17, 2008 2:43:14 AM
> Subject: how to configure Remedy mid tier6.3 on SSL (https)
>
> hi,
> I have a Remedy mid tier version 6.3 running on SunOne web server, using
> tomcat as servlet engine.the server runs on port 80 using http protocol.
> I want to configure/change this on https SSL.
> How do i achieve that? will it require re installation of mid tier? or it
> can be updated by any means.
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Re: license Question

[Roger Justice]

You need both an application license and a User license when a User logs in. 
The User license allow the right to the data base the Application license 
provides access to the application. If you upgrade to ARS 7.1 the ability to 
add licenses is simpler.


-Original Message-
From: Timothy Rondeau <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wed, 17 Sep 2008 10:33 am
Subject: license Question


** 

Hi,

?

Basically we are using arsystem 7.0.1 with ITSM.

?

For Example we have:? 

?

AR USER 50 fixed

AR USER 50 Floating

?

Change Management Fixed 20

Change Management Floating 10

?

Incident Management Fixed 20

Incident Management Floating 10

?

?

Looking at the license tool, it seems that when we run out it is mainly from 
the User pool.?? Can someone explain exactly how the Change and Incident 
Licenses work?? ??We need to purchase more licenses, should we only purchase 
USER license and not the app fixed/floating.

?

Thanks

?

Tim

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Re: Temporary License generator problem?

[Ron Legters]

I'm probably too late to this conversation, since you've probably gotten
your keys by now, but as an FYI for future reference: 

If you're not getting the emails for trial licenses, you can click on
the 'View Current Trial Licenses' tab on the Trial License Request page
to get the keys. They show up on that tab a few minutes after you
request them. (normally, anyway.) 

On Sunday, when the support was still really having problems, I was able
to get my key that way, and I just got the email with the key on Monday
night.

Thanks, 
Ron
Tools Admin


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of SCOTT PHILBEN
Sent: Tuesday, September 16, 2008 9:14 AM
To: arslist@ARSLIST.ORG
Subject: Temporary License generator problem?

I am trying to generate a temporary license on the BMC support website
and haven't been able to get an email back with the key. Anyone else
having problems or is it just me?

-scott philben


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Re: Temporary License generator problem?

[Shafqat Ayaz]

I just got a temp license and key without any problems
 
thanks
 
shafqat

--- On Wed, 9/17/08, Ron Legters <[EMAIL PROTECTED]> wrote:

From: Ron Legters <[EMAIL PROTECTED]>
Subject: Re: Temporary License generator problem?
To: arslist@ARSLIST.ORG
Date: Wednesday, September 17, 2008, 5:21 PM

I'm probably too late to this conversation, since you've probably gotten
your keys by now, but as an FYI for future reference: 

If you're not getting the emails for trial licenses, you can click on
the 'View Current Trial Licenses' tab on the Trial License Request page
to get the keys. They show up on that tab a few minutes after you
request them. (normally, anyway.) 

On Sunday, when the support was still really having problems, I was able
to get my key that way, and I just got the email with the key on Monday
night.

Thanks, 
Ron
Tools Admin


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of SCOTT PHILBEN
Sent: Tuesday, September 16, 2008 9:14 AM
To: arslist@ARSLIST.ORG
Subject: Temporary License generator problem?

I am trying to generate a temporary license on the BMC support website
and haven't been able to get an email back with the key. Anyone else
having problems or is it just me?

-scott philben


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(Statement of Direction) Removal of support for Sun Java System Web Server and HP-UX Web Server Suite

[Easter, David]

Hi All,
 
  Those of you signed up for notification of new documents posted to
Support Central may have seen a Product Change Notification with the
following title:
 
"(Statement of Direction) Removal of support for Sun Java System Web
Server and HP-UX Web Server Suite"

Unfortunately, it looks like the link to the document is currently
broken (probably due to some residual impact on our systems from
Hurricane Ike).  BMC is working to resolve the URL issue as quickly as
possible.  
 
Until then, here's the basic text of the SoD.  Apologies to those on
plain-text readers as the formatting probably will not carry over.
 
 
Background

In BMC(r) Remedy(r) AR System version 7.1.00 and earlier, the following
web servers are supported:

*  SunTM JavaTM System Web ServerTM

*  HP-UX(r) Web Server SuiteTM

Removal of Support in AR System 7.5.00 and later

Due to reduced market demand, BMC expects to cease testing and
certification of Sun Java System Web Server and HP-UX Web Server Suite
with the release of AR System 7.5.00.  These two products will be
removed from the compatibility matrix in AR System version 7.5.00 and
later.  This cessation of support will also include the Sun Java System
Web Server servlet engine.

Frequently asked questions

*  Does this mean support for Sun Java System Web Server or
HP-UX Web Server Suite is being removed from AR System version 7.1.00 or
earlier?

o No.  These web servers will continue to be supported until the
version of AR System that supports them itself becomes unsupported.  The
BMC Software Product Support Policy
  can be found on BMC Support Central. 

 

*  Will Sun Java System Web Server or HP-UX Web Server Suite
work properly with AR System 7.5.00 or later?

o Because BMC will not be testing or certifying Sun Java System
Web Server or HP-UX Web Server Suite, BMC cannot provide a complete
answer to this question.  However, no specific code changes are being
made to inherently cause an incompatibility.  Running with Sun Java
System Web Server or HP-UX Server Suite on AR System 7.5.00 or later
would be considered unconfirmed.  For a definition of unconfirmed,
please refer to the compatibility matrices for AR System
  found on BMC
Support Central.

 

*  My company wishes to continue using Sun Java Web Server or
HP-UX Web Server Suite.  What are my options?

o You will have two options:

*  Remain on AR System version 7.1.00 or earlier

*  Run in an unconfirmed status on AR System 7.5.00 or later

o If either option is chosen, BMC recommends that your company
also consider a migration plan to a web server supported in version
7.5.00 or later of AR System.

 

*  Are BMC Remedy IT Service Management applications or BMC
Atrium products affected by this direction?

o Yes.  These products, and any other products powered by AR
System, would cease support for Sun Java Web Server or HP-UX Web Server
Suite in versions released in the same time period as AR System 7.5.00
or later. 

 

*  What web servers will continue to be supported?

o It is expected that the following web and application servers
will continue to be supported in AR System 7.5.00

*  ApacheTM web server

*  ApacheTM TomcatTM

*  IBM(r) WebSphere(r) application server

*  Microsoft(r) IISTM web server

*  Oracle(r) BEA(r) WeblogicTM application server

*  Oracle(r) Application ServerTM

*  Red Hat(r) JBossTM application server


 

 
-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.
 

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Re: (Statement of Direction) Removal of support for Sun Java System Web Server and HP-UX Web Server Suite

[Pargeter, Christie :CO IS]

David - thank you for posting this!

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
Behalf Of Easter, David
Sent: Wednesday, September 17, 2008 9:51 AM
To: arslist@ARSLIST.ORG
Subject: (Statement of Direction) Removal of support for Sun Java System Web 
Server and HP-UX Web Server Suite


** 
Hi All,
 
  Those of you signed up for notification of new documents posted to Support 
Central may have seen a Product Change Notification with the following title:
 
"(Statement of Direction) Removal of support for Sun Java System Web Server and 
HP-UX Web Server Suite"

Unfortunately, it looks like the link to the document is currently broken 
(probably due to some residual impact on our systems from Hurricane Ike).  BMC 
is working to resolve the URL issue as quickly as possible.  
 
Until then, here's the basic text of the SoD.  Apologies to those on plain-text 
readers as the formatting probably will not carry over.
 
 
Background

In BMC® Remedy® AR System version 7.1.00 and earlier, the following web servers 
are supported:

·  SunTM JavaTM System Web ServerTM

·  HP-UX® Web Server SuiteTM

Removal of Support in AR System 7.5.00 and later

Due to reduced market demand, BMC expects to cease testing and certification of 
Sun Java System Web Server and HP-UX Web Server Suite with the release of AR 
System 7.5.00.  These two products will be removed from the compatibility 
matrix in AR System version 7.5.00 and later.  This cessation of support will 
also include the Sun Java System Web Server servlet engine.

Frequently asked questions

·  Does this mean support for Sun Java System Web Server or HP-UX Web 
Server Suite is being removed from AR System version 7.1.00 or earlier?

o No.  These web servers will continue to be supported until the 
version of AR System that supports them itself becomes unsupported.  The  

 BMC Software Product Support Policy can be found on BMC Support Central. 

 

·  Will Sun Java System Web Server or HP-UX Web Server Suite work 
properly with AR System 7.5.00 or later?

o Because BMC will not be testing or certifying Sun Java System Web 
Server or HP-UX Web Server Suite, BMC cannot provide a complete answer to this 
question.  However, no specific code changes are being made to inherently cause 
an incompatibility.  Running with Sun Java System Web Server or HP-UX Server 
Suite on AR System 7.5.00 or later would be considered unconfirmed.  For a 
definition of unconfirmed, please refer to the  
 compatibility matrices for 
AR System found on BMC Support Central.

 

·  My company wishes to continue using Sun Java Web Server or HP-UX Web 
Server Suite.  What are my options?

o You will have two options:

·  Remain on AR System version 7.1.00 or earlier

·  Run in an unconfirmed status on AR System 7.5.00 or later

o If either option is chosen, BMC recommends that your company also 
consider a migration plan to a web server supported in version 7.5.00 or later 
of AR System.

 

·  Are BMC Remedy IT Service Management applications or BMC Atrium 
products affected by this direction?

o Yes.  These products, and any other products powered by AR System, 
would cease support for Sun Java Web Server or HP-UX Web Server Suite in 
versions released in the same time period as AR System 7.5.00 or later. 

 

·  What web servers will continue to be supported?

o It is expected that the following web and application servers will 
continue to be supported in AR System 7.5.00

·  ApacheTM web server

·  ApacheTM TomcatTM

·  IBM® WebSphere® application server

·  Microsoft® IISTM web server

·  Oracle® BEA® WeblogicTM application server

·  Oracle® Application ServerTM

·  Red Hat® JBossTM application server


 


 
-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.
 
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Problems with new subscribers

[J.T. Shyman]

I'm working with a few people who are trying to subscribe to the ARSList but
are not able to pull up the list of lists even though they are logged in.
They are getting a message that says "There are no public lists on this
server". 

 

Anyone know if there is a client-side setting that would cause this or is
this something else?

 

Thanks!

 

--- J.T. Shyman

 


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OT: List weirdness

[Wheeler, Dylan]

Is it just me or are other people having problems with the emails coming
from the list the last couple days?
 
For example, on the Nabble subject, Lisa responded to an email yesterday
at 1:30pm (my time). I didn't get the original email she replied to. I
thought it weird but shrugged it off. I just got the email that she
responded to this morning at 9:15am.
 
Now that I think about it maybe it's a general internet weirdness. Maybe
my company's mail server decided to hold onto it and didn't decide to
send it on to me until this morning, the greedy bugger.

- 

Dylan Wheeler
Production Control Analyst Principal 
IT Operations 
Downey Savings & Loan Association, F.A. 
Email: [EMAIL PROTECTED]   

This message and any attachments are for the intended recipient(s) only
and may contain privileged, confidential and/or proprietary information
about Downey Savings or its customers, which Downey Savings does not
intend to disclose to the public. If you received this message by
mistake, please notify the sender by reply e-mail and delete the message
and attachments.

 

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IM 7.0.03 patch 007 recommended for Task Template 9002 add-on?

[Muhlethaler, Laurie]

According to the "BMC Remedy Incident Management 7.0.x Task Template
Add-on Installation Guide" (page 7):

 

To run the Task Template add-on, you must install Incident Management
7.0.x with a minimum of Patch 003, however Patch 007 or later, is
recommended.

 

Anyone know why patch 007 is recommended?

 

Laurie Muhlethaler

First Republic Bank

Remedy Developer / Administrator

415.364.4436

 


--
The information transmitted is intended only for the person or entity to which 
it is addressed and may contain confidential and/or privileged material. Any 
review, retransmission, dissemination or other use of, or taking of any action 
in reliance upon, this information by persons or entities other than the 
intended recipient is prohibited. If you received this in error, please contact 
the sender and delete the material from any computer. This message cannot be 
guaranteed to be secure or error-free.
 
First Republic Bank and its related entities do not take responsibility for, or 
accept time-sensitive instructions sent by email including orders, funds 
transfer instructions or stop payments on checks. All instructions of this 
nature must be handled by direct communication, not email.
 
We reserve the right to monitor and review the content of all email 
communications sent or received. Emails sent to or from this address may be 
stored in accordance with regulatory requirements.
 
First Republic Bank is a Division of Merrill Lynch Bank & Trust Co., FSB

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Re: IM 7.0.03 patch 007 recommended for Task Template 9002 add-on?

[strauss]

I would assume that it is because it was re-released in late May 2008 (the 
original patch 9002 was from Dec 2006 and very buggy), and it was probably 
revised and updated on a system with patch 007 installed, since 007 came out in 
Feb 2008.

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Muhlethaler, Laurie
Sent: Wednesday, September 17, 2008 12:18 PM
To: arslist@ARSLIST.ORG
Subject: IM 7.0.03 patch 007 recommended for Task Template 9002 add-on?

**
According to the "BMC Remedy Incident Management 7.0.x Task Template Add-on 
Installation Guide" (page 7):

To run the Task Template add-on, you must install Incident Management 7.0.x 
with a minimum of Patch 003, however Patch 007 or later, is recommended.

Anyone know why patch 007 is recommended?

Laurie Muhlethaler
First Republic Bank
Remedy Developer / Administrator
415.364.4436

[http://logos.firstrepublic.com/FRB.jpg]

The information transmitted is intended only for the person or entity to which 
it is addressed and may contain confidential and/or privileged material. Any 
review, retransmission, dissemination or other use of, or taking of any action 
in reliance upon, this information by persons or entities other than the 
intended recipient is prohibited. If you received this in error, please contact 
the sender and delete the material from any computer. This message cannot be 
guaranteed to be secure or error-free.

First Republic Bank and its related entities do not take responsibility for, or 
accept time-sensitive instructions sent by email including orders, funds 
transfer instructions or stop payments on checks. All instructions of this 
nature must be handled by direct communication, not email.

We reserve the right to monitor and review the content of all email 
communications sent or received. Emails sent to or from this address may be 
stored in accordance with regulatory requirements.

First Republic Bank is a Division of Merrill Lynch Bank & Trust Co., FSB
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Easy way to find changes after an upgrade?

[SUBSCRIBE arslist Melissa]

Is there an easy way to get a list of all the objects that have changes 
after a patch or an upgrade?

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SLM Module on ARS 7.0.1

[Shafqat Ayaz]

Hi All

Has anyone installed and implemented the SLM Module on Solaris?
I have a few questions I would like to ask if possible
Please email me directly or reply to the list which ever is more convenient
 
Many thanks
 
shafqa




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Re: Easy way to find changes after an upgrade?

[Joe DeSouza]

Doesn't sorting the objects by Modified Date give you that list? Or are you 
looking for a printable list?

You could get a printable list by selecting your forms from arschema table, 
active links from actlink table, filters and escalations from the filter table 
and menus from the char_menu table.

If you want to go a little more granular, and get the list of all newly created 
fields, you could browse the field table and get the new list of fields created 
for every schema ID..

Joe



- Original Message 
From: SUBSCRIBE arslist Melissa <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wednesday, September 17, 2008 2:27:07 PM
Subject: Easy way to find changes after an upgrade?

** 
Is there an easy way to get a list of all the objects that have changes after a 
patch or an upgrade?




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Re: (Statement of Direction) Removal of support for Sun Java System Web Server and HP-UX Web Server Suite

[LJ Longwing]

David,
Does that mean that New Atlanta is being dropped also...or was that already
dropped in 7.1 and I didn't notice?

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Easter, David
Sent: Wednesday, September 17, 2008 10:51 AM
To: arslist@ARSLIST.ORG
Subject: (Statement of Direction) Removal of support for Sun Java System Web
Server and HP-UX Web Server Suite


** 
Hi All,
 
  Those of you signed up for notification of new documents posted to Support
Central may have seen a Product Change Notification with the following
title:
 
"(Statement of Direction) Removal of support for Sun Java System Web Server
and HP-UX Web Server Suite"

Unfortunately, it looks like the link to the document is currently broken
(probably due to some residual impact on our systems from Hurricane Ike).
BMC is working to resolve the URL issue as quickly as possible.  
 
Until then, here's the basic text of the SoD.  Apologies to those on
plain-text readers as the formatting probably will not carry over.
 
 
Background

In BMCR RemedyR AR System version 7.1.00 and earlier, the following web
servers are supported:

.  SunTM JavaTM System Web ServerTM

.  HP-UXR Web Server SuiteTM

Removal of Support in AR System 7.5.00 and later

Due to reduced market demand, BMC expects to cease testing and certification
of Sun Java System Web Server and HP-UX Web Server Suite with the release of
AR System 7.5.00.  These two products will be removed from the compatibility
matrix in AR System version 7.5.00 and later.  This cessation of support
will also include the Sun Java System Web Server servlet engine.

Frequently asked questions

.  Does this mean support for Sun Java System Web Server or HP-UX
Web Server Suite is being removed from AR System version 7.1.00 or earlier?

o No.  These web servers will continue to be supported until the
version of AR System that supports them itself becomes unsupported.  The
 BMC Software Product Support Policy can be found on BMC Support
Central. 

 

.  Will Sun Java System Web Server or HP-UX Web Server Suite work
properly with AR System 7.5.00 or later?

o Because BMC will not be testing or certifying Sun Java System Web
Server or HP-UX Web Server Suite, BMC cannot provide a complete answer to
this question.  However, no specific code changes are being made to
inherently cause an incompatibility.  Running with Sun Java System Web
Server or HP-UX Server Suite on AR System 7.5.00 or later would be
considered unconfirmed.  For a definition of unconfirmed, please refer to
the   compatibility
matrices for AR System found on BMC Support Central.

 

.  My company wishes to continue using Sun Java Web Server or HP-UX
Web Server Suite.  What are my options?

o You will have two options:

.  Remain on AR System version 7.1.00 or earlier

.  Run in an unconfirmed status on AR System 7.5.00 or later

o If either option is chosen, BMC recommends that your company also
consider a migration plan to a web server supported in version 7.5.00 or
later of AR System.

 

.  Are BMC Remedy IT Service Management applications or BMC Atrium
products affected by this direction?

o Yes.  These products, and any other products powered by AR System,
would cease support for Sun Java Web Server or HP-UX Web Server Suite in
versions released in the same time period as AR System 7.5.00 or later. 

 

.  What web servers will continue to be supported?

o It is expected that the following web and application servers will
continue to be supported in AR System 7.5.00

.  ApacheTM web server

.  ApacheTM TomcatTM

.  IBMR WebSphereR application server

.  MicrosoftR IISTM web server

.  OracleR BEAR WeblogicTM application server

.  OracleR Application ServerTM

.  Red HatR JBossTM application server


 

 
-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc.  My
voluntary participation in this forum is not intended to convey a role as a
spokesperson, liaison or public relations representative for BMC Software,
Inc.
 
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html___ 

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Send HTML To Email Engine

[Frank Caruso]

I have been able to to send a user an email from the Email Engine that
contains HTML. The HTML prompts the user to enter values into a few fields.
When the user received the email (tested in Outlook and gMail) the email
format looks good. User can type into fields and select from radio buttons.
However, when they click the reply button the input fields no longer
function. In Outlook the input fields act lie images and the radio buttons
act like they are disabled.

Any  thoughts?

Thank you

Frank

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Re: (Statement of Direction) Removal of support for Sun Java System Web Server and HP-UX Web Server Suite

[Joe DeSouza]

New Atlanta is a web servelet and not a web server.. This doesn't appear as a 
supported servelet engine in the compatibility matrix for 7.1.

Joe


- Original Message 
From: LJ Longwing <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wednesday, September 17, 2008 2:49:42 PM
Subject: Re: (Statement of Direction) Removal of support for Sun Java System 
Web Server and HP-UX Web Server Suite

** 
David,
Does that mean that New Atlanta is being dropped also...or was that already 
dropped in 7.1 and I didn't notice?



From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Easter, David
Sent: Wednesday, September 17, 2008 10:51 AM
To: arslist@ARSLIST.ORG
Subject: (Statement of Direction) Removal of support for Sun Java System Web 
Server and HP-UX Web Server Suite

** 
Hi All,
 
  Those of you signed up for notification of new documents posted to Support 
Central may have seen a Product Change Notification with the following title:
 
"(Statement of Direction) Removal of support for Sun Java System Web Server and 
HP-UX Web Server Suite"

Unfortunately, it looks like the link to the document is currently broken 
(probably due to some residual impact on our systems from Hurricane Ike).  BMC 
is working to resolve the URL issue as quickly as possible.  
 
Until then, here's the basic text of the SoD.  Apologies to those on plain-text 
readers as the formatting probably will not carry over.
 
 
Background
In BMC® Remedy® AR System version 7.1.00 and earlier, the following web servers 
are supported:
·  SunTMJavaTMSystem Web ServerTM
·  HP-UX®Web Server SuiteTM
Removal of Support in AR System 7.5.00 and later
Due to reduced market demand, BMC expects to cease testing and certification of 
Sun Java System Web Server and HP-UX Web Server Suite with the release of AR 
System 7.5.00.  These two products will be removed from the compatibility 
matrix in AR System version 7.5.00 and later.  This cessation of support will 
also include the Sun Java System Web Server servlet engine.
Frequently asked questions
·  Does this mean support for Sun Java System Web Server or HP-UX Web 
Server Suite is being removed from AR System version 7.1.00 or earlier?
o No.  These web servers will continue to be supported until the 
version of AR System that supports them itself becomes unsupported.  The BMC 
Software Product Support Policycan be found on BMC Support Central. 
 
·  Will Sun Java System Web Server or HP-UX Web Server Suite work 
properly with AR System 7.5.00 or later?
o Because BMC will not be testing or certifying Sun Java System Web 
Server or HP-UX Web Server Suite, BMC cannot provide a complete answer to this 
question.  However, no specific code changes are being made to inherently cause 
an incompatibility.  Running with Sun Java System Web Server or HP-UX Server 
Suite on AR System 7.5.00 or later would be considered unconfirmed.  For a 
definition of unconfirmed, please refer to the compatibility matrices for AR 
Systemfound on BMC Support Central.
 
·  My company wishes to continue using Sun Java Web Server or HP-UX Web 
Server Suite.  What are my options?
o You will have two options:
·  Remain on AR System version 7.1.00 or earlier
·  Run in an unconfirmed status on AR System 7.5.00 or later
o If either option is chosen, BMC recommends that your company also 
consider a migration plan to a web server supported in version 7.5.00 or later 
of AR System.
 
·  Are BMC Remedy IT Service Management applications or BMC Atrium 
products affected by this direction?
o Yes.  These products, and any other products powered by AR System, 
would cease support for Sun Java Web Server or HP-UX Web Server Suite in 
versions released in the same time period as AR System 7.5.00 or later. 
 
·  What web servers will continue to be supported?
o It is expected that the following web and application servers will 
continue to be supported in AR System 7.5.00
·  ApacheTM web server
·  ApacheTM TomcatTM
·  IBM® WebSphere® application server
·  Microsoft® IISTM web server
·  Oracle® BEA® WeblogicTM application server
·  Oracle® Application ServerTM
·  Red Hat® JBossTM application server

 
 
-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.




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Re: (Statement of Direction) Removal of support for Sun Java System Web Server and HP-UX Web Server Suite

[LJ Longwing]

I knew in 7.1 they switched the 'default' to Tomcat, and no longer shipped
7.1 with New Atlanta, but I wasn't aware it had been dropped from the
compatibility matrix.
 
And below they list 'web and application servers', so I took that to be both
web servers as well as servlet enginesjust surprised that New Atlanta
wasn't on the list.

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
Sent: Wednesday, September 17, 2008 1:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: (Statement of Direction) Removal of support for Sun Java System
Web Server and HP-UX Web Server Suite


** 
New Atlanta is a web servelet and not a web server.. This doesn't appear as
a supported servelet engine in the compatibility matrix for 7.1.
 
Joe

- Original Message 
From: LJ Longwing <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wednesday, September 17, 2008 2:49:42 PM
Subject: Re: (Statement of Direction) Removal of support for Sun Java System
Web Server and HP-UX Web Server Suite

** 
David,
Does that mean that New Atlanta is being dropped also...or was that already
dropped in 7.1 and I didn't notice?

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Easter, David
Sent: Wednesday, September 17, 2008 10:51 AM
To: arslist@ARSLIST.ORG
Subject: (Statement of Direction) Removal of support for Sun Java System Web
Server and HP-UX Web Server Suite


** 
Hi All,
 
  Those of you signed up for notification of new documents posted to Support
Central may have seen a Product Change Notification with the following
title:
 
"(Statement of Direction) Removal of support for Sun Java System Web Server
and HP-UX Web Server Suite"

Unfortunately, it looks like the link to the document is currently broken
(probably due to some residual impact on our systems from Hurricane Ike).
BMC is working to resolve the URL issue as quickly as possible.  
 
Until then, here's the basic text of the SoD.  Apologies to those on
plain-text readers as the formatting probably will not carry over.
 
 
Background

In BMCR RemedyR AR System version 7.1.00 and earlier, the following web
servers are supported:

.  SunTM JavaTM System Web ServerTM

.  HP-UXR Web Server SuiteTM

Removal of Support in AR System 7.5.00 and later

Due to reduced market demand, BMC expects to cease testing and certification
of Sun Java System Web Server and HP-UX Web Server Suite with the release of
AR System 7.5.00.  These two products will be removed from the compatibility
matrix in AR System version 7.5.00 and later.  This cessation of support
will also include the Sun Java System Web Server servlet engine.

Frequently asked questions

.  Does this mean support for Sun Java System Web Server or HP-UX
Web Server Suite is being removed from AR System version 7.1.00 or earlier?

o No.  These web servers will continue to be supported until the
version of AR System that supports them itself becomes unsupported.  The
 BMC Software Product Support Policy can be found on BMC Support
Central. 

 

.  Will Sun Java System Web Server or HP-UX Web Server Suite work
properly with AR System 7.5.00 or later?

o Because BMC will not be testing or certifying Sun Java System Web
Server or HP-UX Web Server Suite, BMC cannot provide a complete answer to
this question.  However, no specific code changes are being made to
inherently cause an incompatibility.  Running with Sun Java System Web
Server or HP-UX Server Suite on AR System 7.5.00 or later would be
considered unconfirmed.  For a definition of unconfirmed, please refer to
the   compatibility
matrices for AR System found on BMC Support Central.

 

.  My company wishes to continue using Sun Java Web Server or HP-UX
Web Server Suite.  What are my options?

o You will have two options:

.  Remain on AR System version 7.1.00 or earlier

.  Run in an unconfirmed status on AR System 7.5.00 or later

o If either option is chosen, BMC recommends that your company also
consider a migration plan to a web server supported in version 7.5.00 or
later of AR System.

 

.  Are BMC Remedy IT Service Management applications or BMC Atrium
products affected by this direction?

o Yes.  These products, and any other products powered by AR System,
would cease support for Sun Java Web Server or HP-UX Web Server Suite in
versions released in the same time period as AR System 7.5.00 or later. 

 

.  What web servers will continue to be supported?

o It is expected that the following web and application servers will
continue to be supported in AR System 7.5.00

.  ApacheTM web server

.  ApacheTM TomcatTM

.  IBMR WebSphereR application server

.  MicrosoftR IISTM web serv

Re: (Statement of Direction) Removal of support for Sun Java System Web Server and HP-UX Web Server Suite

[Easter, David]

> Does that mean that New Atlanta is being dropped also...or was that
already dropped in 7.1 and I didn't notice?
 
Neither.  New Atlanta is supported in 7.1.00 and is expected to be
supported in 7.5.00.  However, it still will not be supplied by BMC -
i.e. customers will need to obtain ServletExec directly from New
Atlanta.  See the following SoD for more information:
 
06-Oct-2006 (Statement of Direction) Change in BMC Remedy AR
System Servlet EnginePDF
  
 
> This doesn't appear as a supported servelet engine in the
compatibility matrix for 7.1.
 
Yes it does.  It is the first on the list of supported servlet engines
in the "AR System Mid-Tier Supported Configurations" section.
ServletExec 5.0 is listed.
 
 
-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.
 
 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
Sent: Wednesday, September 17, 2008 12:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: (Statement of Direction) Removal of support for Sun Java
System Web Server and HP-UX Web Server Suite


** 
New Atlanta is a web servelet and not a web server.. This doesn't appear
as a supported servelet engine in the compatibility matrix for 7.1.
 
Joe

- Original Message 
From: LJ Longwing <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wednesday, September 17, 2008 2:49:42 PM
Subject: Re: (Statement of Direction) Removal of support for Sun Java
System Web Server and HP-UX Web Server Suite

** 
David,
Does that mean that New Atlanta is being dropped also...or was that
already dropped in 7.1 and I didn't notice?



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Easter, David
Sent: Wednesday, September 17, 2008 10:51 AM
To: arslist@ARSLIST.ORG
Subject: (Statement of Direction) Removal of support for Sun Java System
Web Server and HP-UX Web Server Suite


** 
Hi All,
 
  Those of you signed up for notification of new documents posted to
Support Central may have seen a Product Change Notification with the
following title:
 
"(Statement of Direction) Removal of support for Sun Java System Web
Server and HP-UX Web Server Suite"

Unfortunately, it looks like the link to the document is currently
broken (probably due to some residual impact on our systems from
Hurricane Ike).  BMC is working to resolve the URL issue as quickly as
possible.  
 
Until then, here's the basic text of the SoD.  Apologies to those on
plain-text readers as the formatting probably will not carry over.
 
 
Background

In BMC(r) Remedy(r) AR System version 7.1.00 and earlier, the following
web servers are supported:

*  SunTM JavaTM System Web ServerTM

*  HP-UX(r) Web Server SuiteTM

Removal of Support in AR System 7.5.00 and later

Due to reduced market demand, BMC expects to cease testing and
certification of Sun Java System Web Server and HP-UX Web Server Suite
with the release of AR System 7.5.00.  These two products will be
removed from the compatibility matrix in AR System version 7.5.00 and
later.  This cessation of support will also include the Sun Java System
Web Server servlet engine.

Frequently asked questions

*  Does this mean support for Sun Java System Web Server or
HP-UX Web Server Suite is being removed from AR System version 7.1.00 or
earlier?

o No.  These web servers will continue to be supported until the
version of AR System that supports them itself becomes unsupported.  The
BMC Software Product Support Policy
  can be found on BMC Support Central. 

 

*  Will Sun Java System Web Server or HP-UX Web Server Suite
work properly with AR System 7.5.00 or later?

o Because BMC will not be testing or certifying Sun Java System
Web Server or HP-UX Web Server Suite, BMC cannot provide a complete
answer to this question.  However, no specific code changes are being
made to inherently cause an incompatibility.  Running with Sun Java
System Web Server or HP-UX Server Suite on AR System 7.5.00 or later
would be considered unconfirmed.  For a definition of unconfirmed,
please refer to the compatibility matrices for AR System
  found on BMC
Support Central.

 

*  My company wishes to continue using Sun Java Web Server or
HP-UX Web Server Suite.  What are my options?

o You will have two options:

*  Remain on AR System version 7.1.00 or earlier

*

Run Process Timeout

[Tadeu Augusto Dutra Pinto]

Hi people.
 
How can I handle timeout on Run Process function??
 
I have a Run Process command that executes a shell script batch ... and this 
shell script code calls a Java program...
 
 
Where do I have to implement my timeout controller??? In ARS, Shell Script code 
or Java Code???
 
 
 
Att,
 
 
Tadeu Augusto Dutra Pinto
-
IT Web Services ATM 
Cinq Technologies
http://www.cinq.com.br 
 
 
[EMAIL PROTECTED]  
Fone: 41 3018-2833 - Cinq
-
Confiabilidade, Inovação e Qualidade em T.I.

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Re: Easy way to find changes after an upgrade?

[Hall Chad - chahal]

Enable Server Events logging for all the different types of objects
before your upgrade and then do a report on the Server Events form after
your upgrade. You won't get low-level details of what changed, but it
will tell you what kind of change it was at a high level. You'll need to
refer to the "Configuring" guide to extrapolate the type of changes
involved. I created a Crystal Report that has formulas to convert all of
that so I can run that report and quickly see what has been changed.

 

 

To get real details, I created some SQL scripts that compare the data
dictionary of two ARSystem databases (presumably one that is upgraded,
one that is not) to identify differences. This lets me see some detailed
form and field differences such as:

 

Forms - created, removed, changed (permissions, indexes, results list,
views)

Fields - created, removed, changed (permissions, field properties, field
name)

 

It was very handy after our 6.3-to-7.0.1 upgrade. I didn't catch
everything, but I caught a lot more than I otherwise would have.

 

Chad Hall  
(501) 342-2650



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
Sent: Wednesday, September 17, 2008 1:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: Easy way to find changes after an upgrade?

 

Doesn't sorting the objects by Modified Date give you that list? Or are
you looking for a printable list?

 

You could get a printable list by selecting your forms from arschema
table, active links from actlink table, filters and escalations from the
filter table and menus from the char_menu table.

 

If you want to go a little more granular, and get the list of all newly
created fields, you could browse the field table and get the new list of
fields created for every schema ID..

 

Joe

 

- Original Message 
From: SUBSCRIBE arslist Melissa <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wednesday, September 17, 2008 2:27:07 PM
Subject: Easy way to find changes after an upgrade?

** 
Is there an easy way to get a list of all the objects that have changes
after a patch or an upgrade?

 

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Re: Increasing Entry ID Length

[Joe DeSouza]

**

Uday, Ron,
 
A workaround to resolve this would be to sort the results by the Create Date rather than the Request ID..
 
Create Dates are usually in chronological order and there is a very very thin chance this may not be the case for consecutive requests that may have been created at about the same time...
 
Joe

- Original Message From: Uday Joshi <[EMAIL PROTECTED]>To: arslist@ARSLIST.ORGSent: Wednesday, September 17, 2008 5:39:23 AMSubject: Re: Increasing Entry ID Length** 
Hi Ron,
 
I had handled such situation in earlier assignment. There to avoid huge series of leading zeros we had limited size of request ID to 6.
 
There are few checks you will have to do 
1) Check the "Input length" of this field.
2) Check column width of C1 at the data base level.
 
If at database level it is 15, then you can change input length to 7 or whatever number up to 15. Since the data base is already capable of handling larger data this change has least data. If both these have length as 6 then the table needs to be altered, which may create temporary load on the system.
 
In either case it is recommended that you do this activity in the lean time.
 
As soon as you save the form the new ID will be generated with the new length. If you have not hit the limit you will see leading zeros. It does not affect any old records.
 
The only visible problem is that since the request ID is stored and handled as a character the ones appended with zero comes on the top.
 
Example
 
0967991 (first with 7 digits)
0967992
0967993
967988
967989
967990 (last with 6 digits)
 
It would be a good idea to inform user community about this apparent incorrect ordering of tickets.
Later on you can append leading zeros to old cases by writing direct SQL at the data base level. However you will have to take of H and B table.
 
 
Best Regards,
 
Uday Joshi
 
Delivery Manager - BSM Tech Support
Technology Infrastructure Services - BSM Unit
---
Wipro Technologies,
Hinjewadi, Pune 411057
India
Tel: +91 20 39104092
VOIP 842-5103
 

 


From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Smith, Ron [TBC]Sent: Friday, September 12, 2008 08:23 PMTo: arslist@ARSLIST.ORGSubject: Increasing Entry ID Length
** 
Hi all, Wanted to bounce this off the group to see if there is an easy and safe way to increase the size of the Entry-ID Field (1).  We are currently at a length of six on the Homegrown helpdesk app, and after 10 + years using it, we are about to roll over ID# 99.  What I want to do is to increase it to a length of 8.  Problem is that the existing ID's do not pad out to the full 8 digits.  Is there any utilities out there that makes this change easy and simple to do.  I am pretty sure I can do this by exporting the data and massage it and reimport it, but looking for an easy way to do it.
Thanks in advance. 
ARS 6.3 P.20 Win 2K3 SQL Server 2000 
Thanks, 
Ron Smith Remedy/Web Developer Providence Health & Services OR [EMAIL PROTECTED] 503-216-7866 

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Re: IM 7.0.03 patch 007 recommended for Task Template 9002 add-on?

[Howard Richter]

FYI: You might have issues if you use the Task add-on with patch 8 or
greater.

Howard

On Wed, Sep 17, 2008 at 1:17 PM, Muhlethaler, Laurie <
[EMAIL PROTECTED]> wrote:

> **
>
> According to the "BMC Remedy Incident Management 7.0.x Task Template
> Add-on Installation Guide" (page 7):
>
>
>
> To run the Task Template add-on, you must install Incident Management 7*.*
> 0*.x *with a minimum of Patch 003, *however *Patch 007 or later, is
> recommended.
>
>
>
> Anyone know why patch 007 is recommended?
>
>
>
> *Laurie Muhlethaler*
>
> First Republic Bank
>
> Remedy Developer / Administrator
>
> 415.364.4436
>
>
> [image: [First Republic Bank logo]]
> --
>   The information transmitted is intended only for the person or entity to
> which it is addressed and may contain confidential and/or privileged
> material. Any review, retransmission, dissemination or other use of, or
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-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = [EMAIL PROTECTED]
LinkedIn Profile = http://www.linkedin.com/in/hbr4270

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Re: Business Objects

[Joe DeSouza]

Brian,
 
I'm asking the obvious - have you checked the permissions to the newly 
installed BO11 files if these could be read/executed by the user that runs 
Tomcat?
 
Joe


- Original Message 
From: "Sokol, Brian" <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wednesday, September 17, 2008 9:41:35 AM
Subject: Business Objects

** 
OK after spending some time finally getting Crystal 10 to work with Remedy I 
was told that they are upgrading to Business Objects 11 Enterprise on a new 
server. Back to square 1. I installed the ARWebReportViewer but the config 
screen will not load. I just get the generic blank page can not be displayed 
message. Tomcat is already installed on the server and the service is running. 
It is under the BO directory. The midtier installer did not find it during the 
install so I had to point it to Tomcat. Anyone have anything I can check? This 
is Midtier 7.1 on Windows server 2003.
Brian Sokol 
Manager, Desktop Services 
Scholastic Inc. 
557 Broadway 
NY, NY 10012 
(212) 343-6494 
http://www.Scholastic.com




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Re: (Statement of Direction) Removal of support for Sun Java System Web Server and HP-UX Web Server Suite

[LJ Longwing]

Cool...thanks for the clarification David.

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Easter, David
Sent: Wednesday, September 17, 2008 1:11 PM
To: arslist@ARSLIST.ORG
Subject: Re: (Statement of Direction) Removal of support for Sun Java System
Web Server and HP-UX Web Server Suite


** 
> Does that mean that New Atlanta is being dropped also...or was that
already dropped in 7.1 and I didn't notice?
 
Neither.  New Atlanta is supported in 7.1.00 and is expected to be supported
in 7.5.00.  However, it still will not be supplied by BMC - i.e. customers
will need to obtain ServletExec directly from New Atlanta.  See the
following SoD for more information:
 
06-Oct-2006 (Statement of Direction) Change in BMC Remedy AR
System Servlet EnginePDF
  
 
> This doesn't appear as a supported servelet engine in the compatibility
matrix for 7.1.
 
Yes it does.  It is the first on the list of supported servlet engines in
the "AR System Mid-Tier Supported Configurations" section.  ServletExec 5.0
is listed.
 
 
-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc.  My
voluntary participation in this forum is not intended to convey a role as a
spokesperson, liaison or public relations representative for BMC Software,
Inc.
 
 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
Sent: Wednesday, September 17, 2008 12:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: (Statement of Direction) Removal of support for Sun Java System
Web Server and HP-UX Web Server Suite


** 
New Atlanta is a web servelet and not a web server.. This doesn't appear as
a supported servelet engine in the compatibility matrix for 7.1.
 
Joe

- Original Message 
From: LJ Longwing <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wednesday, September 17, 2008 2:49:42 PM
Subject: Re: (Statement of Direction) Removal of support for Sun Java System
Web Server and HP-UX Web Server Suite

** 
David,
Does that mean that New Atlanta is being dropped also...or was that already
dropped in 7.1 and I didn't notice?

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Easter, David
Sent: Wednesday, September 17, 2008 10:51 AM
To: arslist@ARSLIST.ORG
Subject: (Statement of Direction) Removal of support for Sun Java System Web
Server and HP-UX Web Server Suite


** 
Hi All,
 
  Those of you signed up for notification of new documents posted to Support
Central may have seen a Product Change Notification with the following
title:
 
"(Statement of Direction) Removal of support for Sun Java System Web Server
and HP-UX Web Server Suite"

Unfortunately, it looks like the link to the document is currently broken
(probably due to some residual impact on our systems from Hurricane Ike).
BMC is working to resolve the URL issue as quickly as possible.  
 
Until then, here's the basic text of the SoD.  Apologies to those on
plain-text readers as the formatting probably will not carry over.
 
 
Background

In BMCR RemedyR AR System version 7.1.00 and earlier, the following web
servers are supported:

.  SunTM JavaTM System Web ServerTM

.  HP-UXR Web Server SuiteTM

Removal of Support in AR System 7.5.00 and later

Due to reduced market demand, BMC expects to cease testing and certification
of Sun Java System Web Server and HP-UX Web Server Suite with the release of
AR System 7.5.00.  These two products will be removed from the compatibility
matrix in AR System version 7.5.00 and later.  This cessation of support
will also include the Sun Java System Web Server servlet engine.

Frequently asked questions

.  Does this mean support for Sun Java System Web Server or HP-UX
Web Server Suite is being removed from AR System version 7.1.00 or earlier?

o No.  These web servers will continue to be supported until the
version of AR System that supports them itself becomes unsupported.  The
 BMC Software Product Support Policy can be found on BMC Support
Central. 

 

.  Will Sun Java System Web Server or HP-UX Web Server Suite work
properly with AR System 7.5.00 or later?

o Because BMC will not be testing or certifying Sun Java System Web
Server or HP-UX Web Server Suite, BMC cannot provide a complete answer to
this question.  However, no specific code changes are being made to
inherently cause an incompatibility.  Running with Sun Java System Web
Server or HP-UX Server Suite on AR System 7.5.00 or later would be
considered unconfirmed.  For a definition of unconfirmed, please refer to
the  

Re: Flashboards question

[Howard Richter]

Shafqat,

Open up (in the admin tool) each part of the flashboard your trying to use
and check permissions at that level. I know that Demo should work, however
its something to check.

Howard

Something strange is going on.

Howard

On Tue, Sep 16, 2008 at 7:34 PM, Shafqat Ayaz <[EMAIL PROTECTED]> wrote:

> **   Howard
> that is what I thought, but the user is Demo and with Admin access. I have
> tried with another user with a Fixed License and Administrator access. But
> still the same message.
> The user has all application permissions, for example App-Admin etc.
>
> thanks
>
> shafqat
>
> --- On *Wed, 9/17/08, Howard Richter <[EMAIL PROTECTED]>* wrote:
>
> From: Howard Richter <[EMAIL PROTECTED]>
> Subject: Re: Flashboards question
> To: arslist@ARSLIST.ORG
> Date: Wednesday, September 17, 2008, 12:28 AM
>
> **  Shafqat,
>
> It sounds like a permissions issue.
>
> hbr
>
> On Tue, Sep 16, 2008 at 7:00 PM, Shafqat Ayaz <[EMAIL PROTECTED]> wrote:
>
>> **  Hi All
>>
>> When trying to view the flashboards for SLA's, no matter who the user is,
>> it gives the message
>>
>> ARERROR [9200] User has no access permission to Trend of Number of Missed
>> Time-based SLAs by Application
>>
>> obviously the Trend of Number message changes with the flashboards
>>
>> Environment: ARS 7.0.01 Patch 5
>> SLA 6
>> Solaris
>> Oracle 10.2
>>
>> Thank you for any help
>>
>> shafqat
>>
>>
>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>> html___
>
>
>
>
> --
> Howard Richter
> Red Hat Certified Technician
> CompTIA Linux+ Certified
> ITIL Foundation Certified
> E-Mail = [EMAIL PROTECTED]
> LinkedIn Profile = http://www.linkedin.com/in/hbr4270
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
>
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
>



-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = [EMAIL PROTECTED]
LinkedIn Profile = http://www.linkedin.com/in/hbr4270

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Email Notifications

[kiran kodali]

Hi i am trying to send an email to the current assigned group, when a
request is created.
In the Notify action of the filter I am giving  this value : $Assigned
Group$ in the User Name field.

This doesn't work. If i give my email ID in the user name field, it works.
What should be the value, to sent the email to the whole Group?
Thanks in advance.

-- 
Kiran Kodali
Ph: 940-231-8524

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Re: Business Objects

[Sokol, Brian]

Hi Joe,
 
I just checked the server and the local internet guest account has
permissions to the Mid Tier folders. I do not know Tomcat at all so I am
flying blind here. The web server is running but the arwebreportviewer
will not load.
 
Brian



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
Sent: Wednesday, September 17, 2008 3:50 PM
To: arslist@ARSLIST.ORG
Subject: Re: Business Objects


** 

Brian,

 

I'm asking the obvious - have you checked the permissions to the newly
installed BO11 files if these could be read/executed by the user that
runs Tomcat?

 

Joe


- Original Message 
From: "Sokol, Brian" <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wednesday, September 17, 2008 9:41:35 AM
Subject: Business Objects

** 

OK after spending some time finally getting Crystal 10 to work with
Remedy I was told that they are upgrading to Business Objects 11
Enterprise on a new server. Back to square 1. I installed the
ARWebReportViewer but the config screen will not load. I just get the
generic blank page can not be displayed message. Tomcat is already
installed on the server and the service is running. It is under the BO
directory. The midtier installer did not find it during the install so I
had to point it to Tomcat. Anyone have anything I can check? This is
Midtier 7.1 on Windows server 2003.

Brian Sokol 
Manager, Desktop Services 
Scholastic Inc. 
557 Broadway 
NY, NY 10012 
(212) 343-6494 
http://www.Scholastic.com  


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Re: IM 7.0.03 patch 007 recommended for Task Template 9002 add-on?

[strauss]

Why would that be (other than this is the worst application code on the 
planet)?  I have the original 9002 on an overall 7.0.02.007 app and planned to 
apply both 008 and the new 9002 to it (and possibly 9004 although it is still 
junk), and then reapply my customizations.  I have already updated 9003 to 
9005, and that has been an improvement.

What are the specific issues?

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Howard Richter
Sent: Wednesday, September 17, 2008 2:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: IM 7.0.03 patch 007 recommended for Task Template 9002 add-on?

**
FYI: You might have issues if you use the Task add-on with patch 8 or greater.

Howard
On Wed, Sep 17, 2008 at 1:17 PM, Muhlethaler, Laurie <[EMAIL 
PROTECTED]> wrote:
**

According to the "BMC Remedy Incident Management 7.0.x Task Template Add-on 
Installation Guide" (page 7):



To run the Task Template add-on, you must install Incident Management 7.0.x 
with a minimum of Patch 003, however Patch 007 or later, is recommended.



Anyone know why patch 007 is recommended?



Laurie Muhlethaler

First Republic Bank

Remedy Developer / Administrator

415.364.4436


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QRe: (Statement of Direction) Removal of support for Sun Java System Web Server and HP-UX Web Server Suite

[Joe DeSouza]

How come it doesn't appear in the compatibility matrix then?

I know it still works as I did upgrade MT successfully from an older config to 
the new versions on the same NA serveket engine without errors and problems but 
was a little uncomfortable by the fact that it didn't appear in the 
compatibility matrix when I did..

Joe



- Original Message 
From: "Easter, David" <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wednesday, September 17, 2008 3:11:22 PM
Subject: Re: (Statement of Direction) Removal of support for Sun Java System 
Web Server and HP-UX Web Server Suite

** 
> Does that mean that New Atlanta is being dropped also...or was that already 
> dropped in 7.1 and I didn't notice?

Neither.  New Atlanta is supported in 7.1.00 and is expected to be supported in 
7.5.00.  However, it still will not be supplied by BMC - i.e. customers will 
need to obtain ServletExec directly from New Atlanta.  See the following SoD 
for more information:
 
06-Oct-2006 (Statement of Direction) Change in BMC Remedy AR System Servlet 
Engine PDF
 
> This doesn't appear as a supported servelet engine in the compatibility 
> matrix for 7.1.
 
Yes it does.  It is the first on the list of supported servlet engines in the 
"AR System Mid-Tier Supported Configurations" section.  ServletExec 5.0 is 
listed.
 
 
-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.





From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Joe DeSouza
Sent: Wednesday, September 17, 2008 12:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: (Statement of Direction) Removal of support for Sun Java System 
Web Server and HP-UX Web Server Suite

** 
New Atlanta is a web servelet and not a web server.. This doesn't appear as a 
supported servelet engine in the compatibility matrix for 7.1.

Joe


- Original Message 
From: LJ Longwing <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wednesday, September 17, 2008 2:49:42 PM
Subject: Re: (Statement of Direction) Removal of support for Sun Java System 
Web Server and HP-UX Web Server Suite

** 
David,
Does that mean that New Atlanta is being dropped also...or was that already 
dropped in 7.1 and I didn't notice?



From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Easter, David
Sent: Wednesday, September 17, 2008 10:51 AM
To: arslist@ARSLIST.ORG
Subject: (Statement of Direction) Removal of support for Sun Java System Web 
Server and HP-UX Web Server Suite

** 
Hi All,
 
  Those of you signed up for notification of new documents posted to Support 
Central may have seen a Product Change Notification with the following title:
 
"(Statement of Direction) Removal of support for Sun Java System Web Server and 
HP-UX Web Server Suite"

Unfortunately, it looks like the link to the document is currently broken 
(probably due to some residual impact on our systems from Hurricane Ike).  BMC 
is working to resolve the URL issue as quickly as possible.  
 
Until then, here's the basic text of the SoD.  Apologies to those on plain-text 
readers as the formatting probably will not carry over.
 
 
Background
In BMC® Remedy® AR System version 7.1.00 and earlier, the following web servers 
are supported:
·  SunTMJavaTMSystem Web ServerTM
·  HP-UX®Web Server SuiteTM
Removal of Support in AR System 7.5.00 and later
Due to reduced market demand, BMC expects to cease testing and certification of 
Sun Java System Web Server and HP-UX Web Server Suite with the release of AR 
System 7.5.00.  These two products will be removed from the compatibility 
matrix in AR System version 7.5.00 and later.  This cessation of support will 
also include the Sun Java System Web Server servlet engine.
Frequently asked questions
·  Does this mean support for Sun Java System Web Server or HP-UX Web 
Server Suite is being removed from AR System version 7.1.00 or earlier?
o No.  These web servers will continue to be supported until the 
version of AR System that supports them itself becomes unsupported.  The BMC 
Software Product Support Policycan be found on BMC Support Central. 
 
·  Will Sun Java System Web Server or HP-UX Web Server Suite work 
properly with AR System 7.5.00 or later?
o Because BMC will not be testing or certifying Sun Java System Web 
Server or HP-UX Web Server Suite, BMC cannot provide a complete answer to this 
question.  However, no specific code changes are being made to inherently cause 
an incompatibility.  Running with Sun Java System Web Server or HP-UX Server 
Suite on AR Sy

Re: Run Process Timeout

[Joe DeSouza]

Find the setting you need in the Timeouts tab of the Server Information.. The 
default is 20 seconds I think.. I have mine reduced to 5 seconds..
 
Joe


- Original Message 
From: Tadeu Augusto Dutra Pinto <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wednesday, September 17, 2008 3:24:32 PM
Subject: Run Process Timeout

** 
Hi people.
 
How can I handle timeout on Run Process function??
 
I have a Run Process command that executes a shell script batch ... and this 
shell script code calls a Java program...
 
 
Where do I have to implement my timeout controller??? In ARS, Shell Script code 
or Java Code???
 
 
 
Att,
 

Tadeu Augusto Dutra Pinto
-IT Web 
Services ATM 
Cinq Technologies
http://www.cinq.com.br 
[EMAIL PROTECTED]
Fone: 41 3018-2833 - Cinq
-
Confiabilidade, Inovação e Qualidade em T.I.




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Re: Business Objects

[Joe DeSouza]

Are you using Tomcat as a servelet or as a web server?
 
Joe



- Original Message 
From: "Sokol, Brian" <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wednesday, September 17, 2008 4:03:08 PM
Subject: Re: Business Objects

** 
Hi Joe,
 
I just checked the server and the local internet guest account has permissions 
to the Mid Tier folders. I do not know Tomcat at all so I am flying blind here. 
The web server is running but the arwebreportviewer will not load.
 
Brian



From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Joe DeSouza
Sent: Wednesday, September 17, 2008 3:50 PM
To: arslist@ARSLIST.ORG
Subject: Re: Business Objects

** 
Brian,
 
I'm asking the obvious - have you checked the permissions to the newly 
installed BO11 files if these could be read/executed by the user that runs 
Tomcat?
 
Joe


- Original Message 
From: "Sokol, Brian" <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wednesday, September 17, 2008 9:41:35 AM
Subject: Business Objects

** 
OK after spending some time finally getting Crystal 10 to work with Remedy I 
was told that they are upgrading to Business Objects 11 Enterprise on a new 
server. Back to square 1. I installed the ARWebReportViewer but the config 
screen will not load. I just get the generic blank page can not be displayed 
message. Tomcat is already installed on the server and the service is running. 
It is under the BO directory. The midtier installer did not find it during the 
install so I had to point it to Tomcat. Anyone have anything I can check? This 
is Midtier 7.1 on Windows server 2003.
Brian Sokol 
Manager, Desktop Services 
Scholastic Inc. 
557 Broadway 
NY, NY 10012 
(212) 343-6494 
http://www.Scholastic.com




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How to catch webservice Error code\ARERR [9130] ?

[Balakumar, Viswanathan]

HI,

I am calling the OOTB "People_Query_Service" (Question is not specific to this 
webservice) using the set fields and then mapping the response to another form 
to store the People records returned. It works fine when I get some return 
values.

But if there is no data it returns me an error like this..

ARERR [9130] An exception occurred from the WebService class: 

MessageType: 2 MessageNum: 302 MessageText: Entry does not exist in database 
AppendedText: 

The Question is will I be able to catch this error code & error Message in a 
Field? Currently it's thrown in the user Screen.

I could not see this error codes in the output values, so that I can map it to 
the fields ?

Hope somebody has done it or some other way to do it ?

Thanks,

VB


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Re: license Question

[Misi Mladoniczky]

Hi,

Different forms are tagged to different application. Whenever you access
data in a tagged form, the system will verify that you have a license for
the related application.

I have summarized some things in a presentation I have done at a couple of
local RUGs: http://rrr.se/doc/RRR_LicenseManagement.pdf

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
* RRR|Translator - Manage and automate your language translations.
Find these products, and many free tools and utilities, at http://rrr.se.

> Hi,
>
>
>
> Basically we are using arsystem 7.0.1 with ITSM.
>
>
>
> For Example we have:
>
>
>
> AR USER 50 fixed
>
> AR USER 50 Floating
>
>
>
> Change Management Fixed 20
>
> Change Management Floating 10
>
>
>
> Incident Management Fixed 20
>
> Incident Management Floating 10
>
>
>
>
>
> Looking at the license tool, it seems that when we run out it is mainly
> from the User pool.   Can someone explain exactly how the Change and
> Incident Licenses work?We need to purchase more licenses, should we
> only purchase USER license and not the app fixed/floating.
>
>
>
> Thanks
>
>
>
> Tim
>
>
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>
> --
> This message was scanned by ESVA and is believed to be clean.
>
>

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Test Mail

[johnson karicotte]

Test Mail
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PERFORM-ACTION-SAVE-ATTACHMENT

[LJ Longwing]

I have a Filter doing a setfield process save attachment.  I want the
attachment to not overwrite an existing file if one already
exists...suggestions?

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Re: How to catch webservice Error code\ARERR [9130] ?

[Joe DeSouza]

Vishwanathan,
 
This may work..
 
Create a display only field that you want to write your error message to and 
create a filter on 'Get Entry' to set $ERRMSG$ to this field.
 
Modify your web service to retreive this field in the output mapping. 
Displaying this field as Text on the form might look nice..
 
If this works, go ahead and suppress the Error message 9130 so that it doesn't 
display as a prompt..
 
Joe



- Original Message 
From: "Balakumar, Viswanathan" <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wednesday, September 17, 2008 4:42:20 PM
Subject: How to catch webservice Error code\ARERR [9130] ?

** 
HI,I am calling the OOTB "People_Query_Service" (Question is not specific to 
this webservice) using the set fields and then mapping the response to another 
form to store the People records returned. It works fine when I get some return 
values.
But if there is no data it returns me an error like this..
ARERR [9130] An exception occurred from the WebService class: 
MessageType: 2 MessageNum: 302 MessageText: Entry does not exist in database 
AppendedText: 
The Question is will I be able to catch this error code & error Message in a 
Field? Currently it’s thrown in the user Screen.
I could not see this error codes in the output values, so that I can map it to 
the fields ?
Hope somebody has done it or some other way to do it ?Thanks,
VB




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Re: PERFORM-ACTION-SAVE-ATTACHMENT

[Joe DeSouza]

I think by setting the attachment field to a character field, sets the path of 
the attachment if present to the character field..
 
You can use this information in your workflow prior to running the 
Perform-Action-Save-Attachment process and if present warn the user that the 
attachment is not saved as there is one that is already present.. Or display an 
error message if thats more appropriate..
 
Joe


- Original Message 
From: LJ Longwing <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wednesday, September 17, 2008 4:53:54 PM
Subject: PERFORM-ACTION-SAVE-ATTACHMENT

** 
I have a Filter doing a setfield process save attachment.  I want the 
attachment to not overwrite an existing file if one already 
exists...suggestions?




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Mail Message

[johnson karicotte]

Mail Message
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Re: Flashboards question

[Shafqat Ayaz]

Howard
checked them already, they are all set to Public
 
thanks
shafqat

--- On Wed, 9/17/08, Howard Richter <[EMAIL PROTECTED]> wrote:

From: Howard Richter <[EMAIL PROTECTED]>
Subject: Re: Flashboards question
To: arslist@ARSLIST.ORG
Date: Wednesday, September 17, 2008, 8:53 PM


** 

Shafqat,
 
Open up (in the admin tool) each part of the flashboard your trying to use and 
check permissions at that level. I know that Demo should work, however its 
something to check.
 
Howard
 
Something strange is going on.
 
Howard


On Tue, Sep 16, 2008 at 7:34 PM, Shafqat Ayaz <[EMAIL PROTECTED]> wrote:

** 




Howard
that is what I thought, but the user is Demo and with Admin access. I have 
tried with another user with a Fixed License and Administrator access. But 
still the same message.
The user has all application permissions, for example App-Admin etc.
 
thanks
 
shafqat

--- On Wed, 9/17/08, Howard Richter <[EMAIL PROTECTED]> wrote:

From: Howard Richter <[EMAIL PROTECTED]>
Subject: Re: Flashboards question
To: arslist@ARSLIST.ORG
Date: Wednesday, September 17, 2008, 12:28 AM


** 


Shafqat,
 
It sounds like a permissions issue.
 
hbr


On Tue, Sep 16, 2008 at 7:00 PM, Shafqat Ayaz <[EMAIL PROTECTED]> wrote:

** 



Hi All


When trying to view the flashboards for SLA's, no matter who the user is, it 
gives the message
 
ARERROR [9200] User has no access permission to Trend of Number of Missed 
Time-based SLAs by Application
 
obviously the Trend of Number message changes with the flashboards
 
Environment: ARS 7.0.01 Patch 5
SLA 6
Solaris
Oracle 10.2
 
Thank you for any help
 
shafqat
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-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified 
E-Mail = [EMAIL PROTECTED]
LinkedIn Profile = http://www.linkedin.com/in/hbr4270
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-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified 
E-Mail = [EMAIL PROTECTED]
LinkedIn Profile = http://www.linkedin.com/in/hbr4270
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Re: Email Notifications

[Joe DeSouza]

Kiran,

There shouldn't be a reason why it wouldn't work if you are setting a valid 
value of a valid group in the Assigned Group field and then setting that to the 
User Name field in the Notify action of a Filter..

What you should be checking is are you really setting a valid Group Name with 
no spaces before or after the name?

Another thing worth checking is if you are overiding the Filter phase using the 
`! at the end of the Filter name, that the Group Name is set before the 
notification Filter is fired as if the value is NULL at that time or invalid, 
the Filter will use that value to send the notification..

Joe



- Original Message 
From: kiran kodali <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wednesday, September 17, 2008 4:02:23 PM
Subject: Email Notifications

** 
Hi i am trying to send an email to the current assigned group, when a request 
is created.
In the Notify action of the filter I am giving  this value : $Assigned Group$ 
in the User Name field.

This doesn't work. If i give my email ID in the user name field, it works. What 
should be the value, to sent the email to the whole Group?
Thanks in advance.

-- 
Kiran Kodali
Ph: 940-231-8524




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Re: Data load tool for Service Request Management 2.2

[Mahesh Chandra]

Hi Joe

If the environment is a mix and match, it is possible to import the
Navigational Categories, Work Order Templates and Task templates but not the
SRD's, PDTS and AOTs. (Ref: Page 324 of SRM 2.2 Admin Guide)

In our case, it was ITSP 3 Request Management to ITSM SRM 2.2. We had to
manually create AOT's and associate the Work Order Template to the AOT, then
create PDT and SRD.

Thanks
Mahesh


On Tue, Sep 16, 2008 at 12:30 PM, Joe DeSouza <[EMAIL PROTECTED]> wrote:

> **
> I have some data for Navigational Categories, SRD's, Item details with
> SRD's, etc given to me in the form of a excel spreadsheet..
>
> Is there a tool available for data load for SRM 2.2 configuration data? Or
> is it pretty much something that I may need to build myself?
>
> Joe
>
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Re: Data load tool for Service Request Management 2.2

[Joe DeSouza]

Thank you Mahesh..

I was hoping for a tool to import the rest to make life a bit easier! I wonder 
if it would be too hard to build such a tool from scratch than to enter 900 
billion configuration records by hand :-) Okay its not that much but you know 
what I mean.. 200 is a lot too and a lot more uninteresting to do manually than 
developing some ARS code to facilitate the same thing..

Are you or anyone reading this post, aware of any 'behind the curtains' kind of 
a document about SRM that may be useful if one were to attempt to build such 
tools?

Joe



- Original Message 
From: Mahesh Chandra <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wednesday, September 17, 2008 5:35:11 PM
Subject: Re: Data load tool for Service Request Management 2.2

** 
Hi Joe
 
If the environment is a mix and match, it is possible to import the 
Navigational Categories, Work Order Templates and Task templates but not the 
SRD's, PDTS and AOTs. (Ref: Page 324 of SRM 2.2 Admin Guide)
 
In our case, it was ITSP 3 Request Management to ITSM SRM 2.2. We had to 
manually create AOT's and associate the Work Order Template to the AOT, then 
create PDT and SRD.
 
Thanks
Mahesh

 
On Tue, Sep 16, 2008 at 12:30 PM, Joe DeSouza <[EMAIL PROTECTED]> wrote:

** 
I have some data for Navigational Categories, SRD's, Item details with SRD's, 
etc given to me in the form of a excel spreadsheet..

Is there a tool available for data load for SRM 2.2 configuration data? Or is 
it pretty much something that I may need to build myself?

Joe




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Re: Data load tool for Service Request Management 2.2

[Mahesh Chandra]

We will be very much interested if there is any such tool and I agree with
you, as a developer it is really a night mare doing the Data configuration
work.

I wish there was some Data Wizard tool to do this.

Regards
Mahesh
On Wed, Sep 17, 2008 at 4:42 PM, Joe DeSouza <[EMAIL PROTECTED]> wrote:

> **
> Thank you Mahesh..
>
> I was hoping for a tool to import the rest to make life a bit easier! I
> wonder if it would be too hard to build such a tool from scratch than to
> enter 900 billion configuration records by hand :-) Okay its not that much
> but you know what I mean.. 200 is a lot too and a lot more uninteresting to
> do manually than developing some ARS code to facilitate the same thing..
>
> Are you or anyone reading this post, aware of any 'behind the curtains'
> kind of a document about SRM that may be useful if one were to attempt to
> build such tools?
>
> Joe
>
> - Original Message 
> From: Mahesh Chandra <[EMAIL PROTECTED]>
> To: arslist@ARSLIST.ORG
> Sent: Wednesday, September 17, 2008 5:35:11 PM
> Subject: Re: Data load tool for Service Request Management 2.2
>
> ** Hi Joe
>
> If the environment is a mix and match, it is possible to import the
> Navigational Categories, Work Order Templates and Task templates but not the
> SRD's, PDTS and AOTs. (Ref: Page 324 of SRM 2.2 Admin Guide)
>
> In our case, it was ITSP 3 Request Management to ITSM SRM 2.2. We had to
> manually create AOT's and associate the Work Order Template to the AOT, then
> create PDT and SRD.
>
> Thanks
> Mahesh
>
>
> On Tue, Sep 16, 2008 at 12:30 PM, Joe DeSouza <[EMAIL PROTECTED]>wrote:
>
>> **
>> I have some data for Navigational Categories, SRD's, Item details with
>> SRD's, etc given to me in the form of a excel spreadsheet..
>>
>> Is there a tool available for data load for SRM 2.2 configuration data? Or
>> is it pretty much something that I may need to build myself?
>>
>> Joe
>>
>
>  __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
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Similar Group Names

[Shane Buchholz]

I ran into an interesting problem today with group names that are
similar.  One group is called Quest, and another group has the word
Request in it.  Members of the group with Request in the name are seeing
tickets assigned to the group called Quest without actually being
members of the group.  When I change the group name to have anything
other than just Quest it works correctly.  Has anyone seen this before,
and maybe know the cause?  I could not find anything on the Remedy
Support site or in the ARList Archives.  Any help would be appreciated.

 

AR System - 6.3
Help Desk - 5.6

Windows 2003 Server SP2
SQL 8.0

 

Thanks,

 

Shane Buchholz

Information Security Specialist

Remedy Administrator

Account Services - Information Services

 


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Re: Similar Group Names

[Robert Molenda]

Don't you just have to "love" the LIKE %% functionality?

That's HD 5x for you... it is because of the LIKE queries...

To get "around" this in the past we put a non-descript character in the
group name which is getting 'duplicated' so your your example if you change
"Quest" to "Quest." (with a period) that will correct (circumvent) the issue
although people might not like it but you get what you got.

HTH
Robert

On Thu, Sep 18, 2008 at 8:33 AM, Shane Buchholz <[EMAIL PROTECTED]>wrote:

> **
>
> I ran into an interesting problem today with group names that are similar.
> One group is called Quest, and another group has the word Request in it.
> Members of the group with Request in the name are seeing tickets assigned to
> the group called Quest without actually being members of the group.  When I
> change the group name to have anything other than just Quest it works
> correctly.  Has anyone seen this before, and maybe know the cause?  I could
> not find anything on the Remedy Support site or in the ARList Archives.  Any
> help would be appreciated.
>
>
>
> AR System – 6.3
> Help Desk – 5.6
>
> Windows 2003 Server SP2
> SQL 8.0
>
>
>
> Thanks,
>
>
>
> Shane Buchholz
>
> Information Security Specialist
>
> Remedy Administrator
>
> Account Services – Information Services
>
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___




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Re: Similar Group Names

[Shane Buchholz]

I don't think it makes any sense at all to set it up like this, but I
suspected that was the case.  Thanks for the prompt response.

 

Shane

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Robert Molenda
Sent: Wednesday, September 17, 2008 3:46 PM
To: arslist@ARSLIST.ORG
Subject: Re: Similar Group Names

 

** 

Don't you just have to "love" the LIKE %% functionality?

 

That's HD 5x for you... it is because of the LIKE queries...

 

To get "around" this in the past we put a non-descript character in the
group name which is getting 'duplicated' so your your example if you
change "Quest" to "Quest." (with a period) that will correct
(circumvent) the issue although people might not like it but you get
what you got.

 

HTH

Robert

On Thu, Sep 18, 2008 at 8:33 AM, Shane Buchholz <[EMAIL PROTECTED]>
wrote:

** 

I ran into an interesting problem today with group names that are
similar.  One group is called Quest, and another group has the word
Request in it.  Members of the group with Request in the name are seeing
tickets assigned to the group called Quest without actually being
members of the group.  When I change the group name to have anything
other than just Quest it works correctly.  Has anyone seen this before,
and maybe know the cause?  I could not find anything on the Remedy
Support site or in the ARList Archives.  Any help would be appreciated.

 

AR System - 6.3
Help Desk - 5.6

Windows 2003 Server SP2
SQL 8.0

 

Thanks,

 

Shane Buchholz

Information Security Specialist

Remedy Administrator

Account Services - Information Services

 

__Platinum Sponsor: www.rmsportal.com 
ARSlist: "Where the Answers Are" html___ 




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html___ 


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Re: Data load tool for Service Request Management 2.2

[Joe DeSouza]

Might not be too hard to build one..
 
Anyway did anyone of you have problems where the borad Navigation Category got 
duplicated in the Request Entry console?
 
What I had done was entered a few Navigation categories and before adding SRD's 
felt the need to modify some of the Navigational Categories..
 
After modifying them, where the first tier was changed, it dupliacted two sets 
of the first tier, one containing all the older subcategories, and the other 
containing the newly entered subcategories..
 
Where is this list of Service Categories being read from? I know the 
navigational categories is where you configure them, but obviously its not 
reading this list from there directly..
 
Joe



- Original Message 
From: Mahesh Chandra <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wednesday, September 17, 2008 6:03:34 PM
Subject: Re: Data load tool for Service Request Management 2.2

** 
We will be very much interested if there is any such tool and I agree with you, 
as a developer it is really a night mare doing the Data configuration work. 
 
I wish there was some Data Wizard tool to do this.
 
Regards
Mahesh

On Wed, Sep 17, 2008 at 4:42 PM, Joe DeSouza <[EMAIL PROTECTED]> wrote:

** 
Thank you Mahesh..

I was hoping for a tool to import the rest to make life a bit easier! I wonder 
if it would be too hard to build such a tool from scratch than to enter 900 
billion configuration records by hand :-) Okay its not that much but you know 
what I mean.. 200 is a lot too and a lot more uninteresting to do manually than 
developing some ARS code to facilitate the same thing..

Are you or anyone reading this post, aware of any 'behind the curtains' kind of 
a document about SRM that may be useful if one were to attempt to build such 
tools?
Joe



- Original Message 
From: Mahesh Chandra <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wednesday, September 17, 2008 5:35:11 PM
Subject: Re: Data load tool for Service Request Management 2.2

** 
Hi Joe
 
If the environment is a mix and match, it is possible to import the 
Navigational Categories, Work Order Templates and Task templates but not the 
SRD's, PDTS and AOTs. (Ref: Page 324 of SRM 2.2 Admin Guide)
 
In our case, it was ITSP 3 Request Management to ITSM SRM 2.2. We had to 
manually create AOT's and associate the Work Order Template to the AOT, then 
create PDT and SRD.
 
Thanks
Mahesh

 
On Tue, Sep 16, 2008 at 12:30 PM, Joe DeSouza <[EMAIL PROTECTED]> wrote:

** 
I have some data for Navigational Categories, SRD's, Item details with SRD's, 
etc given to me in the form of a excel spreadsheet..

Is there a tool available for data load for SRM 2.2 configuration data? Or is 
it pretty much something that I may need to build myself?

Joe




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Re: Similar Group Names

[Joe DeSouza]

Depending on how you have structured your Group ID's you are less likelier to 
get this error if you base your search criteria on the Group ID of the group. 
It is a good practice therefore to have a good group ID naming convention 
wherein a like search for a group say $GROUP$ like ("100012;" + "%") would not 
result in finding another group that has its ID say 1100012. Remember to 
include the semi colon at the end of the Group ID as that is how the Group ID's 
are separated in the database in the C104 column of the T table belonging to 
the User schema..
 
Take a good look at the contents of the C104 column in your T table of the User 
schema to arrive at what might be the best search for you..
 
Joe



- Original Message 
From: Robert Molenda <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wednesday, September 17, 2008 6:46:07 PM
Subject: Re: Similar Group Names

** 
Don't you just have to "love" the LIKE %% functionality?

That's HD 5x for you... it is because of the LIKE queries...

To get "around" this in the past we put a non-descript character in the group 
name which is getting 'duplicated' so your your example if you change "Quest" 
to "Quest." (with a period) that will correct (circumvent) the issue although 
people might not like it but you get what you got.

HTH
Robert


On Thu, Sep 18, 2008 at 8:33 AM, Shane Buchholz <[EMAIL PROTECTED]> wrote:

** 
I ran into an interesting problem today with group names that are similar.  One 
group is called Quest, and another group has the word Request in it.  Members 
of the group with Request in the name are seeing tickets assigned to the group 
called Quest without actually being members of the group.  When I change the 
group name to have anything other than just Quest it works correctly.  Has 
anyone seen this before, and maybe know the cause?  I could not find anything 
on the Remedy Support site or in the ARList Archives.  Any help would be 
appreciated.
 
AR System – 6.3
Help Desk – 5.6
Windows 2003 Server SP2
SQL 8.0
 
Thanks,
 
Shane Buchholz
Information Security Specialist
Remedy Administrator
Account Services – Information Services
 __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ 


-- 
If it were not for the gutter, my mind would be homeless!




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Re: (Statement of Direction) Removal of support for Sun Java System Web Server and HP-UX Web Server Suite

[Easter, David]

> How come it doesn't appear in the compatibility matrix then?
 
It is on the matrix.  Look at the following cut/paste from the 7.1.00
Compatibility Matrix (bolding / italics / underlining / red color mine)
:
 
AR System Mid-Tier Supported Configurations

The following Web / Application Servers and Servlet Engines are
supported on all operating systems.

Web / Application Servers Servlet Engines

Apache 2.0.x, 2.2.xServletExec 5.0

Tomcat 5.0.x, 5.5.xTomcat 5.0.x, 5.5.x

JBoss 3.2.4+, 4.02+JBoss (Embedded) 3.2.4+, 4.02+

BEA WebLogic 9.1, 9.2BEA WebLogic Servlet Engine 9.1,
9.2

 
It is the first entry under Servlet Engines.  ServletExec is the product
name for the servlet engine from the company called New Atlanta.  
 
 
-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.
 
 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
Sent: Wednesday, September 17, 2008 1:24 PM
To: arslist@ARSLIST.ORG
Subject: QRe: (Statement of Direction) Removal of support for Sun Java
System Web Server and HP-UX Web Server Suite


** 
How come it doesn't appear in the compatibility matrix then?
 
I know it still works as I did upgrade MT successfully from an older
config to the new versions on the same NA serveket engine without errors
and problems but was a little uncomfortable by the fact that it didn't
appear in the compatibility matrix when I did..
 
Joe


- Original Message 
From: "Easter, David" <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wednesday, September 17, 2008 3:11:22 PM
Subject: Re: (Statement of Direction) Removal of support for Sun Java
System Web Server and HP-UX Web Server Suite

** 
> Does that mean that New Atlanta is being dropped also...or was that
already dropped in 7.1 and I didn't notice?
 
Neither.  New Atlanta is supported in 7.1.00 and is expected to be
supported in 7.5.00.  However, it still will not be supplied by BMC -
i.e. customers will need to obtain ServletExec directly from New
Atlanta.  See the following SoD for more information:
 
06-Oct-2006 (Statement of Direction) Change in BMC Remedy AR System
Servlet Engine PDF
  
 
> This doesn't appear as a supported servelet engine in the
compatibility matrix for 7.1.
 
Yes it does.  It is the first on the list of supported servlet engines
in the "AR System Mid-Tier Supported Configurations" section.
ServletExec 5.0 is listed.
 
 
-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.
 
 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
Sent: Wednesday, September 17, 2008 12:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: (Statement of Direction) Removal of support for Sun Java
System Web Server and HP-UX Web Server Suite


** 
New Atlanta is a web servelet and not a web server.. This doesn't appear
as a supported servelet engine in the compatibility matrix for 7.1.
 
Joe

- Original Message 
From: LJ Longwing <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wednesday, September 17, 2008 2:49:42 PM
Subject: Re: (Statement of Direction) Removal of support for Sun Java
System Web Server and HP-UX Web Server Suite

** 
David,
Does that mean that New Atlanta is being dropped also...or was that
already dropped in 7.1 and I didn't notice?



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Easter, David
Sent: Wednesday, September 17, 2008 10:51 AM
To: arslist@ARSLIST.ORG
Subject: (Statement of Direction) Removal of support for Sun Java System
Web Server and HP-UX Web Server Suite


** 
Hi All,
 
  Those of you signed up for notification of new documents posted to
Support Central may have seen a Product Change Notification with the
following title:
 
"(Statement of Direction) Removal of support for Sun Java System Web
Server and HP-UX Web Server Suite"

Unfortunately, it looks like the link to the document is currently
broken (probably due to some residual impact on our systems from
Hurricane Ike).  BMC is working to resolve the URL issue as quickly as
possible.  
 
Until then, her

Re: Data load tool for Service Request Management 2.2

[Drew Shuller]

Joe, make sure you're not confusing the Navigational Category form with the
Browse for Service Details form. This may be why you have duplicates.

Drew
Tulsa, OK
  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Joe DeSouza
  Sent: Wednesday, September 17, 2008 5:51 PM
  To: arslist@ARSLIST.ORG
  Subject: Re: Data load tool for Service Request Management 2.2


  **
  Might not be too hard to build one..



  Anyway did anyone of you have problems where the borad Navigation Category
got duplicated in the Request Entry console?



  What I had done was entered a few Navigation categories and before adding
SRD's felt the need to modify some of the Navigational Categories..



  After modifying them, where the first tier was changed, it dupliacted two
sets of the first tier, one containing all the older subcategories, and the
other containing the newly entered subcategories..



  Where is this list of Service Categories being read from? I know the
navigational categories is where you configure them, but obviously its not
reading this list from there directly..



  Joe




  - Original Message 
  From: Mahesh Chandra <[EMAIL PROTECTED]>
  To: arslist@ARSLIST.ORG
  Sent: Wednesday, September 17, 2008 6:03:34 PM
  Subject: Re: Data load tool for Service Request Management 2.2

  **
  We will be very much interested if there is any such tool and I agree with
you, as a developer it is really a night mare doing the Data configuration
work.

  I wish there was some Data Wizard tool to do this.

  Regards
  Mahesh

  On Wed, Sep 17, 2008 at 4:42 PM, Joe DeSouza <[EMAIL PROTECTED]> wrote:

**
Thank you Mahesh..

I was hoping for a tool to import the rest to make life a bit easier! I
wonder if it would be too hard to build such a tool from scratch than to
enter 900 billion configuration records by hand :-) Okay its not that much
but you know what I mean.. 200 is a lot too and a lot more uninteresting to
do manually than developing some ARS code to facilitate the same thing..

Are you or anyone reading this post, aware of any 'behind the curtains'
kind of a document about SRM that may be useful if one were to attempt to
build such tools?

Joe



- Original Message 
From: Mahesh Chandra <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wednesday, September 17, 2008 5:35:11 PM
Subject: Re: Data load tool for Service Request Management 2.2

**
Hi Joe

If the environment is a mix and match, it is possible to import the
Navigational Categories, Work Order Templates and Task templates but not the
SRD's, PDTS and AOTs. (Ref: Page 324 of SRM 2.2 Admin Guide)

In our case, it was ITSP 3 Request Management to ITSM SRM 2.2. We had to
manually create AOT's and associate the Work Order Template to the AOT, then
create PDT and SRD.

Thanks
Mahesh


On Tue, Sep 16, 2008 at 12:30 PM, Joe DeSouza <[EMAIL PROTECTED]>
wrote:

  **
  I have some data for Navigational Categories, SRD's, Item details with
SRD's, etc given to me in the form of a excel spreadsheet..

  Is there a tool available for data load for SRM 2.2 configuration
data? Or is it pretty much something that I may need to build myself?

  Joe

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Re: How to unsubscribe

[Daniel Bloom]

However, 3 in a row in one day is a new list record! Woohoo.

Ooops. Sorry. Back to 7.5 ..

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Darrell Reading
Sent: September 17, 2008 11:34 AM
To: arslist@ARSLIST.ORG
Subject: Re: How to unsubscribe

And that rule was the reason I spammed a government facility with 6,00
emails and got my PC power cable yanked from the outlet. :P 


Darrell Reading Systems Engineer
Phone 479.204.5739
[EMAIL PROTECTED]

Wal-Mart Stores, Inc.
805 Moberly Lane, MS-0560-68
Bentonville, AR 72716
Save Money. Live Better

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72
CS/SCBAH
Sent: Wednesday, September 17, 2008 10:30
To: arslist@ARSLIST.ORG
Subject: Re: How to unsubscribe

You know, you could create a rule :)


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Darrell Reading
Sent: Wednesday, September 17, 2008 10:28 AM
To: arslist@ARSLIST.ORG
Subject: Re: How to unsubscribe

I couldn't help it.  Three came in to my inbox in short order, it had to
be done. :P 


Darrell Reading Systems Engineer
Phone 479.204.5739
[EMAIL PROTECTED]

Wal-Mart Stores, Inc.
805 Moberly Lane, MS-0560-68
Bentonville, AR 72716
Save Money. Live Better

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72
CS/SCBAH
Sent: Wednesday, September 17, 2008 10:25
To: arslist@ARSLIST.ORG
Subject: Re: How to unsubscribe

Haha Darrell, I was waiting on you to reply to this!

-Jr

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Darrell Reading
Sent: Wednesday, September 17, 2008 10:22 AM
To: arslist@ARSLIST.ORG
Subject: How to unsubscribe

** 
The last time I did this, I generated 6,000 emails in ten minutes to an
undisclosed government mail server, but this is worth the risk.  For
those of you that want to unsubscribe, do not email this list, follow
the instructions that are below:
 
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 

 

Darrell Reading Systems Engineer 
Phone 479.204.5739 
[EMAIL PROTECTED] 

Wal-Mart Stores, Inc. 
805 Moberly Lane, MS-0560-68 
Bentonville, AR 72716 
Save Money. Live Better 



**
This email and any files transmitted with it are confidential and
intended solely for the individual or entity to whom they are addressed.
If you have received this email in error destroy it immediately.
**
Wal-Mart Confidential
** 

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-
**
This email and any files transmitted with it are confidential and
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addressed. If you have received this email in error destroy it
immediately.
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Re: Data load tool for Service Request Management 2.2

[Joe DeSouza]

Hello Drew,
 
No I am not and I found a backdoor fix to it.. If you modify the Navigation 
Categories after creating them, it seems to break the relationships between the 
parent category and the child in the Reference Category form.. I had to 
manually fix the instance Id's in this form after I noticed this to remove the 
duplicate from appearing in the Service Catalog list..
 
I'm still perfecting the best way to do this :-) will resume tomorrow..
 
Thanks for your help though.. Appreciate it..
 
Joe


- Original Message 
From: Drew Shuller <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wednesday, September 17, 2008 7:28:53 PM
Subject: Re: Data load tool for Service Request Management 2.2

** 
Joe, make sure you're not confusing the Navigational Category form with the 
Browse for Service Details form. This may be why you have duplicates. 
 
Drew
Tulsa, OK
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
Behalf Of Joe DeSouza
Sent: Wednesday, September 17, 2008 5:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: Data load tool for Service Request Management 2.2

** 
Might not be too hard to build one..
 
Anyway did anyone of you have problems where the borad Navigation Category got 
duplicated in the Request Entry console?
 
What I had done was entered a few Navigation categories and before adding SRD's 
felt the need to modify some of the Navigational Categories..
 
After modifying them, where the first tier was changed, it dupliacted two sets 
of the first tier, one containing all the older subcategories, and the other 
containing the newly entered subcategories..
 
Where is this list of Service Categories being read from? I know the 
navigational categories is where you configure them, but obviously its not 
reading this list from there directly..
 
Joe



- Original Message 
From: Mahesh Chandra <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wednesday, September 17, 2008 6:03:34 PM
Subject: Re: Data load tool for Service Request Management 2.2

** 
We will be very much interested if there is any such tool and I agree with you, 
as a developer it is really a night mare doing the Data configuration work. 
 
I wish there was some Data Wizard tool to do this.
 
Regards
Mahesh

On Wed, Sep 17, 2008 at 4:42 PM, Joe DeSouza <[EMAIL PROTECTED]> wrote:

** 
Thank you Mahesh..

I was hoping for a tool to import the rest to make life a bit easier! I wonder 
if it would be too hard to build such a tool from scratch than to enter 900 
billion configuration records by hand :-) Okay its not that much but you know 
what I mean.. 200 is a lot too and a lot more uninteresting to do manually than 
developing some ARS code to facilitate the same thing..

Are you or anyone reading this post, aware of any 'behind the curtains' kind of 
a document about SRM that may be useful if one were to attempt to build such 
tools?
Joe



- Original Message 
From: Mahesh Chandra <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wednesday, September 17, 2008 5:35:11 PM
Subject: Re: Data load tool for Service Request Management 2.2

** 
Hi Joe
 
If the environment is a mix and match, it is possible to import the 
Navigational Categories, Work Order Templates and Task templates but not the 
SRD's, PDTS and AOTs. (Ref: Page 324 of SRM 2.2 Admin Guide)
 
In our case, it was ITSP 3 Request Management to ITSM SRM 2.2. We had to 
manually create AOT's and associate the Work Order Template to the AOT, then 
create PDT and SRD.
 
Thanks
Mahesh

 
On Tue, Sep 16, 2008 at 12:30 PM, Joe DeSouza <[EMAIL PROTECTED]> wrote:

** 
I have some data for Navigational Categories, SRD's, Item details with SRD's, 
etc given to me in the form of a excel spreadsheet..

Is there a tool available for data load for SRM 2.2 configuration data? Or is 
it pretty much something that I may need to build myself?

Joe




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Re: Similar Group Names

[Joe DeSouza]

Read my earlier email on this topic. Using the Group ID with the ; at the end 
of the ID in the like statement is more likely to give you a more accurate 
result. Even doing so it is a good idea to make sure you have a convention at 
arriving at group ID's with a structured approach so that the like searches may 
not break things like it does if you perform a like search on the logical 
group names..

Every group ID in the C104 form is stored with ; as a termination character to 
it, so this can be used as an advantage if your Group ID's are well structured 
so as not to run into a limitation like you have..

Joe



- Original Message 
From: Shane Buchholz <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wednesday, September 17, 2008 6:33:09 PM
Subject: Similar Group Names

** 
I ran into an interesting problem today with group names that are similar.  One 
group is called Quest, and another group has the word Request in it.  Members 
of the group with Request in the name are seeing tickets assigned to the group 
called Quest without actually being members of the group.  When I change the 
group name to have anything other than just Quest it works correctly.  Has 
anyone seen this before, and maybe know the cause?  I could not find anything 
on the Remedy Support site or in the ARList Archives.  Any help would be 
appreciated.
 
AR System – 6.3
Help Desk – 5.6
Windows 2003 Server SP2
SQL 8.0
 
Thanks,
 
Shane Buchholz
Information Security Specialist
Remedy Administrator
Account Services – Information Services




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Re: (Statement of Direction) Removal of support for Sun Java System Web Server and HP-UX Web Server Suite

[Joe DeSouza]

I guess I'll need to re-read the matrix.. I may have missed it out or maybe I 
have an older copy of it that might have had a documentation bug? I have one 
that I printed when ARS 7.1 was just released that I keep as a handy copy and 
cannot yet spot servletexec on it.. Good to know its not been done away with 
though..
 
Thank you for your response..
 
Joe


- Original Message 
From: "Easter, David" <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wednesday, September 17, 2008 7:28:10 PM
Subject: Re: (Statement of Direction) Removal of support for Sun Java System 
Web Server and HP-UX Web Server Suite

** 
> How come it doesn't appear in the compatibility matrix then?
 
It is on the matrix.  Look at the following cut/paste from the 7.1.00 
Compatibility Matrix (bolding / italics / underlining / red color mine) :
 
AR System Mid-Tier Supported ConfigurationsThe following Web / Application 
Servers and Servlet Engines are supported on all operating systems.Web / 
Application Servers Servlet Engines
Apache 2.0.x, 2.2.x    ServletExec 5.0
Tomcat 5.0.x, 5.5.x    Tomcat 5.0.x, 5.5.x
JBoss 3.2.4+, 4.02+    JBoss (Embedded) 3.2.4+, 4.02+
BEA WebLogic 9.1, 9.2    BEA WebLogic Servlet Engine 9.1, 9.2
 
It is the first entry under Servlet Engines.  ServletExec is the product name 
for the servlet engine from the company called New Atlanta.  
 
 
-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.





From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Joe DeSouza
Sent: Wednesday, September 17, 2008 1:24 PM
To: arslist@ARSLIST.ORG
Subject: QRe: (Statement of Direction) Removal of support for Sun Java System 
Web Server and HP-UX Web Server Suite

** 
How come it doesn't appear in the compatibility matrix then?

I know it still works as I did upgrade MT successfully from an older config to 
the new versions on the same NA serveket engine without errors and problems but 
was a little uncomfortable by the fact that it didn't appear in the 
compatibility matrix when I did..

Joe



- Original Message 
From: "Easter, David" <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wednesday, September 17, 2008 3:11:22 PM
Subject: Re: (Statement of Direction) Removal of support for Sun Java System 
Web Server and HP-UX Web Server Suite

** 
> Does that mean that New Atlanta is being dropped also...or was that already 
> dropped in 7.1 and I didn't notice?

Neither.  New Atlanta is supported in 7.1.00 and is expected to be supported in 
7.5.00.  However, it still will not be supplied by BMC - i.e. customers will 
need to obtain ServletExec directly from New Atlanta.  See the following SoD 
for more information:
 
06-Oct-2006 (Statement of Direction) Change in BMC Remedy AR System Servlet 
Engine PDF
 
> This doesn't appear as a supported servelet engine in the compatibility 
> matrix for 7.1.
 
Yes it does.  It is the first on the list of supported servlet engines in the 
"AR System Mid-Tier Supported Configurations" section.  ServletExec 5.0 is 
listed.
 
 
-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.





From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Joe DeSouza
Sent: Wednesday, September 17, 2008 12:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: (Statement of Direction) Removal of support for Sun Java System 
Web Server and HP-UX Web Server Suite

** 
New Atlanta is a web servelet and not a web server.. This doesn't appear as a 
supported servelet engine in the compatibility matrix for 7.1.

Joe


- Original Message 
From: LJ Longwing <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wednesday, September 17, 2008 2:49:42 PM
Subject: Re: (Statement of Direction) Removal of support for Sun Java System 
Web Server and HP-UX Web Server Suite

** 
David,
Does that mean that New Atlanta is being dropped also...or was that already 
dropped in 7.1 and I didn't notice?



From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Easter, David
Sent: Wednesday, September 17, 2008 10:51 AM
To: arslist@ARSLIST.ORG
Subject: (Statement of Direction) Remova

Re: Similar Group Names

[sam appecherla]

Hi Shane,

You may like to try changing the QBE value to 'Exact' for the Group field
(field properties) in the Group form.

Regards,
SriSamSri Appecherla
Mobile# +91 991 610 6008


On Thu, Sep 18, 2008 at 4:03 AM, Shane Buchholz <[EMAIL PROTECTED]>wrote:

> **
>
> I ran into an interesting problem today with group names that are similar.
> One group is called Quest, and another group has the word Request in it.
> Members of the group with Request in the name are seeing tickets assigned to
> the group called Quest without actually being members of the group.  When I
> change the group name to have anything other than just Quest it works
> correctly.  Has anyone seen this before, and maybe know the cause?  I could
> not find anything on the Remedy Support site or in the ARList Archives.  Any
> help would be appreciated.
>
>
>
> AR System – 6.3
> Help Desk – 5.6
>
> Windows 2003 Server SP2
> SQL 8.0
>
>
>
> Thanks,
>
>
>
> Shane Buchholz
>
> Information Security Specialist
>
> Remedy Administrator
>
> Account Services – Information Services
>
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___

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Re: Similar Group Names

[Axton]

That's probably not going to help and it is ill-advised to change the
core forms (e.g., User, Group).  You should always use the run process
command that checks group membership based on groupid or use an equal
comparison.

Axton Grams

On Wed, Sep 17, 2008 at 10:18 PM, sam appecherla
<[EMAIL PROTECTED]> wrote:
> **
> Hi Shane,
>
> You may like to try changing the QBE value to 'Exact' for the Group field
> (field properties) in the Group form.
> Regards,
> SriSamSri Appecherla
> Mobile# +91 991 610 6008
>
>
> On Thu, Sep 18, 2008 at 4:03 AM, Shane Buchholz <[EMAIL PROTECTED]>
> wrote:
>>
>> **
>>
>> I ran into an interesting problem today with group names that are
>> similar.  One group is called Quest, and another group has the word Request
>> in it.  Members of the group with Request in the name are seeing tickets
>> assigned to the group called Quest without actually being members of the
>> group.  When I change the group name to have anything other than just Quest
>> it works correctly.  Has anyone seen this before, and maybe know the cause?
>> I could not find anything on the Remedy Support site or in the ARList
>> Archives.  Any help would be appreciated.
>>
>>
>>
>> AR System – 6.3
>> Help Desk – 5.6
>>
>> Windows 2003 Server SP2
>> SQL 8.0
>>
>>
>>
>> Thanks,
>>
>>
>>
>> Shane Buchholz
>>
>> Information Security Specialist
>>
>> Remedy Administrator
>>
>> Account Services – Information Services
>>
>>
>>
>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>> html___
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___

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Re: How to catch webservice Error code\ARERR [9130] ?

[Carey Matthew Black]

VB,

I think it can be trapped if your using v7.1 or higher.

What ARS Server version are you using?

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.



On Wed, Sep 17, 2008 at 4:42 PM, Balakumar, Viswanathan
<[EMAIL PROTECTED]> wrote:
> **
>
> HI,
>
> I am calling the OOTB "People_Query_Service" (Question is not specific to
> this webservice) using the set fields and then mapping the response to
> another form to store the People records returned. It works fine when I get
> some return values.
>
> But if there is no data it returns me an error like this..
>
> ARERR [9130] An exception occurred from the WebService class:
>
> MessageType: 2 MessageNum: 302 MessageText: Entry does not exist in database
> AppendedText:
>
> The Question is will I be able to catch this error code & error Message in a
> Field? Currently it's thrown in the user Screen.
>
> I could not see this error codes in the output values, so that I can map it
> to the fields ?
>
> Hope somebody has done it or some other way to do it ?
>
> Thanks,
>
> VB

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Re: Similar Group Names

[Joe DeSouza]

I didn't think of that.. Application-Confirm-Group however may not be useful to 
view tickets of your group if you are using it against a table field.. Would be 
great on qualifications in other workflow to confirm group memberships..
 
Joe


- Original Message 
From: Axton <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wednesday, September 17, 2008 11:00:42 PM
Subject: Re: Similar Group Names

That's probably not going to help and it is ill-advised to change the core 
forms (e.g., User, Group).  You should always use the run process command that 
checks group membership based on groupid or use an equal comparison.

Axton Grams

On Wed, Sep 17, 2008 at 10:18 PM, sam appecherla
<[EMAIL PROTECTED]> wrote:
> **
> Hi Shane,
>
> You may like to try changing the QBE value to 'Exact' for the Group field
> (field properties) in the Group form.
> Regards,
> SriSamSri Appecherla
> Mobile# +91 991 610 6008
>
>
> On Thu, Sep 18, 2008 at 4:03 AM, Shane Buchholz <[EMAIL PROTECTED]>
> wrote:
>>
>> **
>>
>> I ran into an interesting problem today with group names that are
>> similar.  One group is called Quest, and another group has the word Request
>> in it.  Members of the group with Request in the name are seeing tickets
>> assigned to the group called Quest without actually being members of the
>> group.  When I change the group name to have anything other than just Quest
>> it works correctly.  Has anyone seen this before, and maybe know the cause?
>> I could not find anything on the Remedy Support site or in the ARList
>> Archives.  Any help would be appreciated.
>>
>>
>>
>> AR System – 6.3
>> Help Desk – 5.6
>>
>> Windows 2003 Server SP2
>> SQL 8.0
>>
>>
>>
>> Thanks,
>>
>>
>>
>> Shane Buchholz
>>
>> Information Security Specialist
>>
>> Remedy Administrator
>>
>> Account Services – Information Services




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Re: ARERR [103] in midtier

[Uday Joshi]

Hi Sree,

Its not clear whether you are getting error while login to midtier, may
be with login name more than 30 characters.

If yes, its a known issue and BMC has defect for this.

The work around is to modify the login.jsp

Best Regards,

Uday Joshi

Delivery Manager - BSM Tech Support
Technology Infrastructure Services - BSM Unit
---
Wipro Technologies,
Hinjewadi, Pune 411057
India
Tel: +91 20 39104092
VOIP 842-5103






From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sree Vyas
Sent: Tuesday, September 16, 2008 06:46 AM
To: arslist@ARSLIST.ORG
Subject: ARERR [103] in midtier


**
Hello List,

I am getting this Error in midtier login,

ARS 7.1 patch 3
Midtier 7.1 patch 3
SQL 2005
Win2003

The following error(s) occurred while trying to process your request:


ARERR [103]
Name parameter (or name field in a parameter) is longer than the maximum
allowed length.

What should I do with this solution
"Name parameter (or name field in a parameter) is longer than the
maximum allowed length.
The name specified was longer than the maximum length allowed
(AR_MAX_NAME_SIZE, 30
characters). Verify the name of the item, and retry the operation.
Remember that character strings
must be terminated by a 0 (zero) character."

Please suggest me exaclty whats happening with my mid tier :(

Vyas
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<>

Re: ITSM 7.0.3 - Incident Management Issue

[Rohini Prasher]

No there is no such escalation.
Do you have requester console or SRM, may be user has cancelled it from there.


From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Chowdhury, Tauf
Sent: Wednesday, September 17, 2008 7:22 PM
To: arslist@ARSLIST.ORG
Subject: ITSM 7.0.3 - Incident Management Issue

All,
Is there an escalation or anything that sets the status of an incident to 
CANCELLED after a certain period of time such as 1 month? I have an incident 
and in the audit log it shows the Remedy Application Service cancelled the 
incident request.

Tauf Chowdhury | Forest Laboratories, Inc.
Sr. Analyst
Informatics
Office: 631.858.7765
Mobile:646.483.2779
P Please consider the environment before printing this email



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Re: Increasing Entry ID Length

[Uday Joshi]

Hi Joe,

That's definitely good idea.

However this will have to defined the form properties, otherwise by
default the result list is sorted on the request ID.

Also there are questions from user community that why the list looks
different. We can take out leading zeros mentally but system can not.

Still your idea is the most practical way.

Best Regards,

Uday Joshi

Delivery Manager - BSM Tech Support
Technology Infrastructure Services - BSM Unit
---
Wipro Technologies,
Hinjewadi, Pune 411057
India
Tel: +91 20 39104092
VOIP 842-5103






From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
Sent: Thursday, September 18, 2008 01:18 AM
To: arslist@ARSLIST.ORG
Subject: Re: Increasing Entry ID Length


**
Uday, Ron,

A workaround to resolve this would be to sort the results by the Create
Date rather than the Request ID..

Create Dates are usually in chronological order and there is a very very
thin chance this may not be the case for consecutive requests that may
have been created at about the same time...

Joe

- Original Message 
From: Uday Joshi <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wednesday, September 17, 2008 5:39:23 AM
Subject: Re: Increasing Entry ID Length

**
Hi Ron,

I had handled such situation in earlier assignment. There to avoid huge
series of leading zeros we had limited size of request ID to 6.

There are few checks you will have to do
1) Check the "Input length" of this field.
2) Check column width of C1 at the data base level.

If at database level it is 15, then you can change input length to 7 or
whatever number up to 15. Since the data base is already capable of
handling larger data this change has least data. If both these have
length as 6 then the table needs to be altered, which may create
temporary load on the system.

In either case it is recommended that you do this activity in the lean
time.

As soon as you save the form the new ID will be generated with the new
length. If you have not hit the limit you will see leading zeros. It
does not affect any old records.

The only visible problem is that since the request ID is stored and
handled as a character the ones appended with zero comes on the top.

Example

0967991 (first with 7 digits)
0967992
0967993
967988
967989
967990 (last with 6 digits)

It would be a good idea to inform user community about this apparent
incorrect ordering of tickets.
Later on you can append leading zeros to old cases by writing direct SQL
at the data base level. However you will have to take of H and B table.


Best Regards,

Uday Joshi

Delivery Manager - BSM Tech Support
Technology Infrastructure Services - BSM Unit
---
Wipro Technologies,
Hinjewadi, Pune 411057
India
Tel: +91 20 39104092
VOIP 842-5103






From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Smith, Ron [TBC]
Sent: Friday, September 12, 2008 08:23 PM
To: arslist@ARSLIST.ORG
Subject: Increasing Entry ID Length


**

Hi all,
Wanted to bounce this off the group to see if there is an easy and safe
way to increase the size of the Entry-ID Field (1).  We are currently at
a length of six on the Homegrown helpdesk app, and after 10 + years
using it, we are about to roll over ID# 99.  What I want to do is to
increase it to a length of 8.  Problem is that the existing ID's do not
pad out to the full 8 digits.  Is there any utilities out there that
makes this change easy and simple to do.  I am pretty sure I can do this
by exporting the data and massage it and reimport it, but looking for an
easy way to do it.

Thanks in advance.

ARS 6.3 P.20
Win 2K3
SQL Server 2000

Thanks,

Ron Smith
Remedy/Web Developer
Providence Health & Services OR
[EMAIL PROTECTED]
503-216-7866

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Upgrading CMDB 2.0.1 patch 3 to CMDB 2.1.0 ERROR

[Sree Vyas]

Hello List,

I am in upgrade CMDB Upgrade process with evironment:

*Upgrading CMDB 2.0.1 patch 3 to CMDB 2.1.0*
AR System 7.1 patch 003, ITSM 7.02.02 Patch 4 and CMDB 2.0.1 Patch 3 with
Windows Server 2003 R2 SP1 on SQL server 2005.

Here is the "BMCAtriumCMDB-install.log":

"23:53:25: --->>> OnFirstUIBefore
23:53:25: --->>> CheckingRequirements
23:53:25: <<<--- CheckingRequirements
23:53:32: --->>> GetServerList
23:53:32: The AR Server IDs are 
23:53:32: <<<--- GetServerList
23:53:32: --->>> getARInstallDir
23:53:32: <<<--- getARInstallDir
23:53:32: --->>> getARCfgFile
23:53:32: <<<--- getARCfgFile
23:53:32: --->>> getARPort
23:53:32: AR configuration file: D:\Program Files\AR
System\\conf\ar.cfg
23:53:32: Port number not found in ar.cfg.
23:53:32: There may be only one AR server on the current machine.
23:53:32: Port Number has been set to default value 0
23:53:32: <<<--- getARPort
23:53:38: --->>> RIKVerifyAdmin
23:53:38: Rik action: veradmin
23:53:38: <<<--- RIKVerifyAdmin
23:53:38: --->>> getARInstallDir
23:53:38: <<<--- getARInstallDir
23:53:38: --->>> getARCfgFile
23:53:38: <<<--- getARCfgFile
23:53:38: AR System Server Service Name: BMC Remedy Action Request
System Server
23:53:38: --->>> CheckARServerVersion
23:53:38: --->>> GetSvrInfo
23:53:38: Rik action: getsvrinfo(4)
23:53:38: GetSvrInfo: SuccessReturn: 0
23:53:38: <<<--- GetSvrInfo
23:53:38: AR Server:  version is 7.1.00 Patch 003
200805260630
23:53:38: --->>> RIKAppInfoVerCmp
23:53:38: Rik action: appinfo vercmp
23:53:38: <<<--- RIKAppInfoVerCmp
23:53:38: <<<--- CheckARServerVersion
23:53:38: --->>> ValidateLicense
23:53:38: --->>> runDriver
23:53:38:  Converting
C:\DOCUME~1\BMCREM~2\LOCALS~1\Temp\1\{79D6E447-3962-4468-8ED7-71E35306D3B8}\{8CB6C0F0-9384-414A-B7A7-A3B8290ED12B}\c
mdb-license.drm to DOS format
23:53:38: Executing AR driver command:
C:\DOCUME~1\BMCREM~2\LOCALS~1\Temp\1\{79D6E447-3962-4468-8ED7-71E35306D3B8}\{8CB6C0F0-9384-414A-B7A7-A3B8290ED12B}\c
mdb-license.drm
23:53:48: <<<--- runDriver
23:53:48: Number Of Licenses:  1
23:53:48: <<<--- ValidateLicense
23:53:48: --->>> RIKItemsOnServer
23:53:48: Rik action: itemsonserver
23:53:49: RIKItemsOnServer: All items from
C:\DOCUME~1\BMCREM~2\LOCALS~1\Temp\1\{79D6E447-3962-4468-8ED7-71E35306D3B8}\{8CB6C0F0-9384-414A-B7A7-A3B8290ED12B}\t
ypemgr-mustitems.xml present on the server
23:53:49: <<<--- RIKItemsOnServer
23:53:49: --->>> RIKAppInfoVerCmp
23:53:49: Rik action: appinfo vercmp
23:53:50: <<<--- RIKAppInfoVerCmp
23:53:50: Remedy CMDB is found on the current server.
23:53:50: --->>> RIKAppInfoGet
23:53:50: Rik action: appinfo get
23:53:51: RIKAppInfoGet: SuccessReturn: 0
23:53:51: <<<--- RIKAppInfoGet
23:53:51: --->>> RIKAppInfoVerCmp
23:53:51: Rik action: appinfo vercmp
23:53:52: <<<--- RIKAppInfoVerCmp
23:54:08: Type Management UI will be imported
23:54:08: <<<--- OnFirstUIBefore
23:54:08: --->>> OnMoveData
23:54:08: --->>> ProcessBeforeDataMove
23:54:08: --->>> RIKAppInfoGet
23:54:08: Rik action: appinfo get
23:54:08: RIKAppInfoGet: SuccessReturn: 0
23:54:08: <<<--- RIKAppInfoGet
23:54:08: Installing product BMC Atrium CMDB 2.1.00
23:54:08: Data Language: English
23:55:46: --->>> GetSvrInfo
23:55:46: Rik action: getsvrinfo(1)
23:55:47: GetSvrInfo: SuccessReturn: 0
23:55:47: <<<--- GetSvrInfo
23:55:47: <<<--- ProcessBeforeDataMove
23:55:47: --->>> Entering Function GetDevCacheMode
23:55:47: --->>> runDriver
23:55:47:  Converting
C:\DOCUME~1\BMCREM~2\LOCALS~1\Temp\1\{79D6E447-3962-4468-8ED7-71E35306D3B8}\{8CB6C0F0-9384-414A-B7A7-A3B8290ED12B}\g
etdevcache.drm to DOS format
23:55:47: Executing AR driver command:
C:\DOCUME~1\BMCREM~2\LOCALS~1\Temp\1\{79D6E447-3962-4468-8ED7-71E35306D3B8}\{8CB6C0F0-9384-414A-B7A7-A3B8290ED12B}\g
etdevcache.drm
23:55:57: <<<--- runDriver
23:55:57: 1
23:55:57: <<<--- Exiting Function GetDevCacheMode
23:55:57: --->>> StopDependedService
23:56:32: Service BMC Remedy Email Engine -  stopped
successfully.
23:56:32: --->>> PollServiceStop
23:56:35: <<<--- PollServiceStop
23:56:35: Attempting to stop service -bmcSlmCollector
23:56:35: --->>> PollServiceStop
23:57:11: Service -bmcSlmCollector failed to stop even after waiting.
23:57:11: <<<--- PollServiceStop
23:57:12: --->>> PollServiceStop
23:57:15: <<<--- PollServiceStop
23:59:27: --->>> PollServiceStart
23:59:30: <<<--- PollServiceStart
23:59:30: --->>> ARSWaitForBusyServer
23:59:45: --->>> GetSvrInfo
23:59:45: Rik action: getsvrinfo(4)
23:59:45: GetSvrInfo: SuccessReturn: 0
23:59:45: <<<--- GetSvrInfo
23:59:45: <<<--- ARSWaitForBusyServer
23:59:47: --->>> PollServiceStart
23:59:50: <<<--- PollServiceStart
23:59:52: --->>> PollServiceStart
23:59:55: <<<--- PollServiceStart
23:59:55: <<<--- OnMoveData
23:59:55: --->>> OnFirstUIAfter
23:59:55: --->>> ProcessAfterDataMove
23:59:55: --->>> RIKLoadApp
23:59:55: Rik action: loadapp application definition file: D:\Program
Files\AR System Application

Re: ARERR [103] in midtier

[Sree Vyas]

Hello Uday,

Problem is solved with all Lists Ideas.

Thanks
Sree

On Wed, Sep 17, 2008 at 11:05 PM, Uday Joshi <[EMAIL PROTECTED]> wrote:

> ** Hi Sree,
>
> Its not clear whether you are getting error while login to midtier, may be
> with login name more than 30 characters.
>
> If yes, its a known issue and BMC has defect for this.
>
> The work around is to modify the login.jsp
>
> Best Regards,
>
> Uday Joshi
>
> Delivery Manager - BSM Tech Support
> Technology Infrastructure Services - BSM Unit
> ---
> *Wipro Technologies,*
> Hinjewadi, Pune 411057
> India
> Tel: +91 20 39104092
> VOIP 842-5103
>
>
>
>  --
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Sree Vyas
> *Sent:* Tuesday, September 16, 2008 06:46 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* ARERR [103] in midtier
>
> **
>  Hello List,
>
> I am getting this Error in midtier login,
>
> ARS 7.1 patch 3
> Midtier 7.1 patch 3
> SQL 2005
> Win2003
>
>  The following error(s) occurred while trying to process your request:
>
>
> ARERR [103]
> Name parameter (or name field in a parameter) is longer than the maximum
> allowed length.
>
> What should I do with this solution
> "Name parameter (or name field in a parameter) is longer than the maximum
> allowed length.
> The name specified was longer than the maximum length allowed
> (AR_MAX_NAME_SIZE, 30
> characters). Verify the name of the item, and retry the operation. Remember
> that character strings
> must be terminated by a 0 (zero) character."
>
> Please suggest me exaclty whats happening with my mid tier :(
>
> Vyas
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