Open Alert List receive error message Cann ot create the COM object for AR System User”
Hello, In Remedy Alert, when an user receives an alert, selects it from the list and clicks on Open Alert List button, these two messages appears: - Cannot create the COM object for AR System User. Returned error code is 0x80010005 - An error has happened in the start of AR System User session. Description of OLE automatization error: Cannot perform operation because the user has shut down the application Once the user clicks OK for each message, he can see the alert list form. Any idea about how to solve it? Configuration: ARServer 6.3 patch 20 Remedy User / Alert: 6.3 patch 24 Remedy User OS: Windows XP Thanks in advance Kind regards, Sergio Tomillero -- View this message in context: http://www.nabble.com/Open-Alert-List-receive-error-message-%22Cannot-create-the-COM-object-for-AR-System-User%E2%80%9D-tp20555765p20555765.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Tivoli License Compliance Manager
Hi All Listers Just a question: Has any of you out there did some integration between Tivoli License Compliance Manager and Atrium CMDB? Regards Frans Ferreira _ Standard Bank email Disclaimer and confidentiality note This e-mail, its attachments and any rights attaching hereto are, unless the content clearly indicates otherwise, the property of Standard Bank Group Limited and its subsidiaries. It is confidential, private and intended for only the addressee. Should you not be the addressee and receive this e-mail by mistake, kindly notify the sender, and delete this e-mail immediately. Do not disclose or use it in any way. Views and opinions expressed in this e-mail are those of the sender unless clearly stated as those of Standard Bank Group. Standard Bank Group accepts no liability for any loss or damages howsoever incurred, or suffered, resulting, or arising, from the use of this email or its attachments. Standard Bank Group does not warrant the integrity of this e-mail nor that it is free of errors, viruses, interception or interference. Licensed divisions of the Standard Bank Group are authorised financial services providers in terms of the Financial Advisory and Intermediary Services Act, No 37 of 2002 (FAIS). For information about the Standard Bank Group visit our website http://www.standardbank.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Single Sign On (SSO) Issue
++ Please Read The Disclaimer At The Bottom Of This Email ++ Kevin, I would look at the code in your custom authenticator jar file located on the mid tier and see how it works out the user name. It seems that after the migration it cannot get the user name. Hope this gets you some idea. Jiri Pospisil IT Services LCH.Clearnet From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin Sent: 17 November 2008 23:11 To: arslist@ARSLIST.ORG Subject: Single Sign On (SSO) Issue ** I am having an issue with Single Sign On. I have a current environment for the mid tier, IIS, Servlet Exec where SSO works. We are looking to change from Servlet to Tomcat on our mid tier servers. In doing so it looks like SSO is not working anymore. SSO is not Supported by BMC from what I have been told so my options are limited. I was told by BMC that there should be no issue changing what we have with SSO from Servlet exec to tomcat. We are on mid tier 7.1 patch 4, windows 2003, IIS. All the configurations on the AR Server is fine because it was working before. When I load the mid tier the log in screen pops up and no visible errors appear. From logging I am getting the following issues - Trying to load configuration arsys_api.xml - Could not load optional configuration arsys_api.xml - Trying to load configuration default.xml - constructor(arcatalog) - Trying to load configuration arsys_api.xml - Could not load optional configuration arsys_api.xml - Trying to load configuration default.xml - Connects to ARServer *servername* through [EMAIL PROTECTED]mailto:[EMAIL PROTECTED] - Api source is identified as: AP675689916919Q6UhSQhwYAAAKQAA SSO: Initialization: Version 2.05e SSO: Property values were loaded. usermethod:remoteuser usercase:lower removedomain:T headername: attname: authmethod:default authcustom: debuglogging:T - Unable to find required classes (javax.activation.DataHandler and javax.mail.internet.MimeMultipart). Attachment support is disabled. SSO ERROR: RemoteUser name is null or empty. Using default login page - Connects to ARServer *servername* through [EMAIL PROTECTED]mailto:[EMAIL PROTECTED] SSO ERROR: RemoteUser name is null or empty. Using default login page SSO ERROR: RemoteUser name is null or empty. Using default login page it also makes reference to the custom authenticator failed, and that it is using the default one. And for the sake of the email I removed my server name under *servername*, so that part was just my servers name. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED]mailto:[EMAIL PROTECTED] __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ * This email is intended for the named recipient(s) only. Its contents are confidential and may only be retained by the named recipient(s) and may only be copied or disclosed with the consent of LCH.Clearnet Limited. If you are not an intended recipient please delete this e-mail and notify [EMAIL PROTECTED] The contents of this email are subject to contract in all cases, and LCH.Clearnet Limited makes no contractual commitment save where confirmed by hard copy. LCH.Clearnet Limited accepts no liability, including liability for negligence, in respect of any statement in this email. LCH.Clearnet Limited, Registered Office: Aldgate House, 33 Aldgate High Street, London EC3N 1EA.Recognised as a Clearing House under the Financial Services Markets Act 2000. Reg in England No.25932 Telephone: +44 20 7426 7000 Internet: http://www.lchclearnet.com * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
OT: Test
Just checking to see if this is working.. I haven't received any messages for the last couple of days and wanted to make sure that my address was still good. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ARS for non Trouble Ticketing applications
Hi, Way back in 2001 I was part of the team that built a big work order management system for Telefonica. It is still in production and processes 30,000 work orders per day, so you *can* think big if you want. These days we build CRM ITIL suites... the usual Remedy sweet spot but with cooler telephony integration. I wouldn't use ARS for just *anything* but there's a whole World of business processes out there waiting to be automated, and doing it in Java is no fun! Best of luck Mark --- On Mon, 17/11/08, Kemes, Lisa [EMAIL PROTECTED] wrote: From: Kemes, Lisa [EMAIL PROTECTED] Subject: Re: ARS for non Trouble Ticketing applications To: arslist@ARSLIST.ORG Date: Monday, 17 November, 2008, 8:00 PM We created a Contract System, Change Control System, Survey System and an On Call System all home grown on ARS 7.0. Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Meyer, Jennifer L Sent: Friday, November 14, 2008 12:43 PM To: arslist@ARSLIST.ORG Subject: Re: ARS for non Trouble Ticketing applications Escalation ShovelSnow:HasitSnowed? Qualification: 'Snow Depth' 6 Inches Set Fields: 'Neighbor Kid' = 20 Bucks Runs every morning from November 15th to May 1st at 8:00. Filter ShovelSnow:MoveYouCheapskate! Qualification: 'Neighbor Kid' != $NULL$ Set Fields 'GetOutThere' = $TIMESTAMP$ Push Fields to form Shovel:ClearDrive Jennifer -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Friday, November 14, 2008 12:29 PM To: arslist@ARSLIST.ORG Subject: Re: ARS for non Trouble Ticketing applications How did you configure the escalations? Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Meyer, Jennifer L Sent: Friday, November 14, 2008 11:18 AM To: arslist@ARSLIST.ORG Subject: Re: ARS for non Trouble Ticketing applications I wrote a Remedy application that made my husband shovel snow back in '03. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Friday, November 14, 2008 12:09 PM To: arslist@ARSLIST.ORG Subject: Re: ARS for non Trouble Ticketing applications I didn't do that one, I believe you or BM did :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Darrell Reading Sent: Friday, November 14, 2008 10:56 AM To: arslist@ARSLIST.ORG Subject: Re: ARS for non Trouble Ticketing applications Darrell Reading Systems What about pest control, Junior? Darrell Reading Systems Engineer Phone 479.204.5739 [EMAIL PROTECTED] Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Friday, November 14, 2008 10:51 To: arslist@ARSLIST.ORG Subject: Re: ARS for non Trouble Ticketing applications Sam, I've written applications that perform the following non-help desk functionality: Vacation tracking approval Knowledge base Report Generator Purchase Request Flow I'm sure there are more, but you can do anything you can think of. Heck, remedy does a lot of their support site web pages using remedy (it's slow though, although getting better). In addition, there are the standard Help Desk, Change Management, Asset Management, etc that all of us have worked with. Thanks, Gary Opela, Jr. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of sam appecherla Sent: Friday, November 14, 2008 10:22 AM To: arslist@ARSLIST.ORG Subject: ARS for non Trouble Ticketing applications ** Hi List, Just curious to know.. Apart from using Remedy for HelpDesk, Trouble Ticketing and the kinds, what else can we do with this workflow engine for? Does anyone have a custom built product/application built on ARS apart from Trouble Ticketing kinds that you would like to share? Regards, SriSamSri Appecherla Mobile# +91 991 610 6008 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __ _ _ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -
Re: Using a vendor form to find the form name when you just have the tablename (ID)
You can do that by laying a view form over the arschema table. Use schemaid as your unique identifier. Thanks, Jonathan Jones Southern Company Services 205-257-4799 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter Sent: Monday, November 17, 2008 1:00 PM To: arslist@ARSLIST.ORG Subject: Using a vendor form to find the form name when you just have the tablename (ID) ** Good afternoon all, I might be getting a little senile, but I thought I remember reading someplace where if you don't have access to the database you could use a vendor form to find out what the form name is, when you just have the tablename. If anyone has that info can you pass it on to me? or if I am just crazy then just be kind. Thanks -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Admin tool changing license type?
Which version of ARServer and ARAdmin? Patch Levels? Database and server OS? If it matches mine, I'm game for trying it, as long as it doesn't really change what ARS sees, just what is displayed in the admin tool If it's really a bug, and if it changes what ARS sees, then we need to get an engineer working it :) Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Barber, David Sent: Monday, November 17, 2008 7:51 AM To: arslist@ARSLIST.ORG Subject: Admin tool changing license type? ** All, Both a colleague and myself have seen this behaviour fairly consistently ... In the admin tool, go to Add/Remove licenses, and select the AR Server. License type shows up correctly with all the relevant details, and shows a type of Server. Leave it for a while, other windows over the top, then come back and instead of showing type as Server, its decided to show Demo. Bizarre, and not quite end-of-the-world stuff, but its ever so slightly disturbing. Anyone else on the list seen this happen? Dave Barber This e-mail has been scanned for viruses by the Cable Wireless e-mail security system - powered by MessageLabs. For more information on a proactive managed e-mail security service, visit http://www.cw.com/uk/emailprotection/ The information contained in this e-mail is confidential and may also be subject to legal privilege. It is intended only for the recipient(s) named above. If you are not named above as a recipient, you must not read, copy, disclose, forward or otherwise use the information contained in this email. If you have received this e-mail in error, please notify the sender (whose contact details are above) immediately by reply e-mail and delete the message and any attachments without retaining any copies. Cable and Wireless plc Registered in England and Wales.Company Number 238525 Registered office: 3rd Floor, 26 Red Lion Square, London WC1R 4HQ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Results List Color change
Probably not the likely culprit, but. Have you tried checking it on another machine? I have had problems in the past where my WUT cache was not clearing and I would not see changes using the WUT that I had just made to forms or workflow. Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gornto, Robert R Civ USAF AETC 37 CS/SCOO Sent: Friday, November 14, 2008 2:26 PM To: arslist@ARSLIST.ORG Subject: Re: Results List Color change Been there, done that, even deleted the Default Admin View (the only view created for this form) and re-created it with the defaults. If you select the view and go to the results color tab, all the entries for status show the default color (black). //SIGNED// Robert R. Gornto, YC-02,37 CS/SCOO Chief, Network Operations DSN 945-0483 Comm 210 925-0483 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Craig Carter Sent: Thursday, November 13, 2008 12:55 PM To: arslist@ARSLIST.ORG Subject: Re: Results List Color change You may need to select the correct view first (using the same menu option) before updating the colors. //SIGNED// Craig Carter Software Engineer, RSP -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gornto, Robert R Civ USAF AETC 37 CS/SCOO Sent: Thursday, November 13, 2008 11:52 AM To: arslist@ARSLIST.ORG Subject: Results List Color change ** Does anyone know where in the database that the result list color selection is stored ? I changed the results list colors based on status and now I want to change them back and am unable to. I have created a new default admin view, tried to change the colors back 3 times and they will not change. I have had a ticket open with BMC for two weeks with no response. I figure it has to be a value in the database somewhere... //SIGNED// Robert R. Gornto, YC-02,37 CS/SCOO Chief, Network Operations DSN 945-0483 Comm 210 925-0483 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Using a vendor form to find the form name when you just have the tablename (ID)
Thanks to all. I just rememeber someone had talked about, them creating a vendor form that had a way if you put in the t number it would display the name of the form. I was trying to make it easer for my customer. Thanks again to all and have a great day (or try to). Howard On Tue, Nov 18, 2008 at 8:20 AM, Jones, Jonathan Clark [EMAIL PROTECTED] wrote: ** You can do that by laying a view form over the arschema table. Use schemaid as your unique identifier. Thanks, Jonathan Jones Southern Company Services 205-257-4799 -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Howard Richter *Sent:* Monday, November 17, 2008 1:00 PM *To:* arslist@ARSLIST.ORG *Subject:* Using a vendor form to find the form name when you just have the tablename (ID) ** Good afternoon all, I might be getting a little senile, but I thought I remember reading someplace where if you don't have access to the database you could use a vendor form to find out what the form name is, when you just have the tablename. If anyone has that info can you pass it on to me? or if I am just crazy then just be kind. Thanks -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Monday Humor: They're ready for a conference now I think
Next year, BMC User World will be cancelled to not conflict with a Star Trek convention. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Monday, November 17, 2008 8:13 PM To: arslist@ARSLIST.ORG Subject: Re: Monday Humor: They're ready for a conference now I think ** (Hotel management meeting a few months ago) OK, should we scare off the boring software company to free up the date for lingerie models? All in favor? All opposed? Well, Vegas won't have that problem. Rick On Mon, Nov 17, 2008 at 4:58 PM, Benedetto Cantatore [EMAIL PROTECTED]mailto:[EMAIL PROTECTED] wrote: ** I guess they were motivated when they found out it was Victoria Secret models. Ben Cantatore Remedy Manager (914) 457-6209 Emerging Health IT 3 Odell Plaza Yonkers, New York 10701 [EMAIL PROTECTED]mailto:[EMAIL PROTECTED] 11/17/08 1:19 PM http://www.usatoday.com/life/people/2008-11-16-victorias-secret_N.htm?loc=interstitialskip David M Clark Remedy Programmer/Analyst ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Platinum Sponsor: www.rmsportal.comhttp://www.rmsportal.com ARSlist: Where the Answers Are __Platinum Sponsor: www.rmsportal.comhttp://www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Single Sign On (SSO) Issue
well according to BMC the mid tier plug-in jar file I have should work for both, it is not specific to Tomcat or Servlet Exec Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jiri Pospisil Sent: Tuesday, November 18, 2008 4:20 AM To: arslist@ARSLIST.ORG Subject: Re: Single Sign On (SSO) Issue ** ++ Please Read The Disclaimer At The Bottom Of This Email ++ Kevin, I would look at the code in your custom authenticator jar file located on the mid tier and see how it works out the user name. It seems that after the migration it cannot get the user name. Hope this gets you some idea. Jiri Pospisil IT Services LCH.Clearnet From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin Sent: 17 November 2008 23:11 To: arslist@ARSLIST.ORG Subject: Single Sign On (SSO) Issue ** I am having an issue with Single Sign On. I have a current environment for the mid tier, IIS, Servlet Exec where SSO works. We are looking to change from Servlet to Tomcat on our mid tier servers. In doing so it looks like SSO is not working anymore. SSO is not Supported by BMC from what I have been told so my options are limited. I was told by BMC that there should be no issue changing what we have with SSO from Servlet exec to tomcat. We are on mid tier 7.1 patch 4, windows 2003, IIS. All the configurations on the AR Server is fine because it was working before. When I load the mid tier the log in screen pops up and no visible errors appear. From logging I am getting the following issues - Trying to load configuration arsys_api.xml - Could not load optional configuration arsys_api.xml - Trying to load configuration default.xml - constructor(arcatalog) - Trying to load configuration arsys_api.xml - Could not load optional configuration arsys_api.xml - Trying to load configuration default.xml - Connects to ARServer *servername* through [EMAIL PROTECTED] - Api source is identified as: AP675689916919Q6UhSQhwYAAAKQAA SSO: Initialization: Version 2.05e SSO: Property values were loaded. usermethod:remoteuser usercase:lower removedomain:T headername: attname: authmethod:default authcustom: debuglogging:T - Unable to find required classes (javax.activation.DataHandler and javax.mail.internet.MimeMultipart). Attachment support is disabled. SSO ERROR: RemoteUser name is null or empty. Using default login page - Connects to ARServer *servername* through [EMAIL PROTECTED] SSO ERROR: RemoteUser name is null or empty. Using default login page SSO ERROR: RemoteUser name is null or empty. Using default login page it also makes reference to the custom authenticator failed, and that it is using the default one. And for the sake of the email I removed my server name under *servername*, so that part was just my servers name. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ * This email is intended for the named recipient(s) only. Its contents are confidential and may only be retained by the named recipient(s) and may only be copied or disclosed with the consent of LCH.Clearnet Limited. If you are not an intended recipient please delete this e-mail and notify [EMAIL PROTECTED] The contents of this email are subject to contract in all cases, and LCH.Clearnet Limited makes no contractual commitment save where confirmed by hard copy. LCH.Clearnet Limited accepts no liability, including liability for negligence, in respect of any statement in this email. LCH.Clearnet Limited, Registered Office: Aldgate House, 33 Aldgate High Street, London EC3N 1EA. Recognised as a Clearing House under the Financial Services Markets Act 2000. Reg in England No.25932 Telephone: +44 20 7426 7000 Internet: http://www.lchclearnet.com * __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Change Calendar errors
ITSM 7 patch 7 installed on Red Hat Linux 4 kernel 2.6.9-78.0.5.ELsmp. ARS is at 7.0.1 patch 5. When I installed ITSM patch 7 (upgraded from 4) my change calendar stopped working. In the user client I get 3 errors: An Error has occurred in the script on this page. Error: 'Calendar' is undefined URL: https://its.support.nc.gov/arsys/plugins/DashboardPlugins/param An Error has occurred in the script on this page. Error: 'MonthGrid' is undefined URL: https://its.support.nc.gov/arsys/plugins/DashboardPlugins/param An Error has occurred in the script on this page. Error: Object Expected URL: https://its.support.nc.gov/arsys/plugins/DashboardPlugins/param When I access it via a browser, I don't see the errors, but it still doesn't work properly. The calendar will come up, it will display the day, or week, etc. but when you click on a change, it never is selected and you can never pull up the full details of a change from the calendar. That makes it less than useful. The URL it displays appears to be correct. I'm running Tomcat on the same red hat version for my mikd-tier servers. No one else seems to be able to re-create it, but its happening in all 3 of our environments (dev, test, and production). I'm unsure what to try to fix it, or where to look to find the error. Thanks, Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Single Sign On (SSO) Issue
Also the reason I think this is failing is because for some reason with Tomcat it is not get the user name from IIS. I do have integrated windows authentication on. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jiri Pospisil Sent: Tuesday, November 18, 2008 4:20 AM To: arslist@ARSLIST.ORG Subject: Re: Single Sign On (SSO) Issue ** ++ Please Read The Disclaimer At The Bottom Of This Email ++ Kevin, I would look at the code in your custom authenticator jar file located on the mid tier and see how it works out the user name. It seems that after the migration it cannot get the user name. Hope this gets you some idea. Jiri Pospisil IT Services LCH.Clearnet From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin Sent: 17 November 2008 23:11 To: arslist@ARSLIST.ORG Subject: Single Sign On (SSO) Issue ** I am having an issue with Single Sign On. I have a current environment for the mid tier, IIS, Servlet Exec where SSO works. We are looking to change from Servlet to Tomcat on our mid tier servers. In doing so it looks like SSO is not working anymore. SSO is not Supported by BMC from what I have been told so my options are limited. I was told by BMC that there should be no issue changing what we have with SSO from Servlet exec to tomcat. We are on mid tier 7.1 patch 4, windows 2003, IIS. All the configurations on the AR Server is fine because it was working before. When I load the mid tier the log in screen pops up and no visible errors appear. From logging I am getting the following issues - Trying to load configuration arsys_api.xml - Could not load optional configuration arsys_api.xml - Trying to load configuration default.xml - constructor(arcatalog) - Trying to load configuration arsys_api.xml - Could not load optional configuration arsys_api.xml - Trying to load configuration default.xml - Connects to ARServer *servername* through [EMAIL PROTECTED] - Api source is identified as: AP675689916919Q6UhSQhwYAAAKQAA SSO: Initialization: Version 2.05e SSO: Property values were loaded. usermethod:remoteuser usercase:lower removedomain:T headername: attname: authmethod:default authcustom: debuglogging:T - Unable to find required classes (javax.activation.DataHandler and javax.mail.internet.MimeMultipart). Attachment support is disabled. SSO ERROR: RemoteUser name is null or empty. Using default login page - Connects to ARServer *servername* through [EMAIL PROTECTED] SSO ERROR: RemoteUser name is null or empty. Using default login page SSO ERROR: RemoteUser name is null or empty. Using default login page it also makes reference to the custom authenticator failed, and that it is using the default one. And for the sake of the email I removed my server name under *servername*, so that part was just my servers name. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ * This email is intended for the named recipient(s) only. Its contents are confidential and may only be retained by the named recipient(s) and may only be copied or disclosed with the consent of LCH.Clearnet Limited. If you are not an intended recipient please delete this e-mail and notify [EMAIL PROTECTED] The contents of this email are subject to contract in all cases, and LCH.Clearnet Limited makes no contractual commitment save where confirmed by hard copy. LCH.Clearnet Limited accepts no liability, including liability for negligence, in respect of any statement in this email. LCH.Clearnet Limited, Registered Office: Aldgate House, 33 Aldgate High Street, London EC3N 1EA. Recognised as a Clearing House under the Financial Services Markets Act 2000. Reg in England No.25932 Telephone: +44 20 7426 7000 Internet: http://www.lchclearnet.com * __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Active Link Question
If your CSV is just writing a couple of things you could do the same thing with a Process command to write the data out to the .csv file when you press the button. Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent: Monday, November 17, 2008 5:31 PM To: arslist@ARSLIST.ORG Subject: Re: Active Link Question It's a pretty painful process, but I will attempt to explain. When creating a new record on this form, I have to take GPS coordinates (provided by user), plug them into a mapping program to see where the site is located (predefined territories on the map), then assign it the appropriate number for that territory (1-9). I wanted to create workflow that would create a .CSV file and save it to a specified location, then open the map (which I have linked to the .CSV file) and update. I have it all working except that I have to save the form first; then press the button that fires the workflow. Once it opens I can see what territory it's in and go back and update the ticket. I was hoping to be able to do it before actually saving the form the first time, but it sounds like that might not be feasible. Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Monday, November 17, 2008 5:18 PM To: arslist@ARSLIST.ORG Subject: Re: Active Link Question A report is generally pulled from the database and not from the current transaction that has not yet been committed to the database. Why do you want to pull a report before the transaction is committed anyways? Just curious? You could perhaps 'work around' this by committing the transaction to a temporary table using Direct SQL prior to saving the request and pulling the report off that temporary table. Joe From: Mayfield, Andy L. [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, November 17, 2008 5:29:13 PM Subject: Active Link Question I know this is probably simple, but my brain is having more problems than usual this afternoon. I want the active link to create a report from information on the current screen. The thing that has me stumped is that I need to do this prior to the record being saved. I'm able to get it to work after the record is submitted using the qualification of 'Request ID' = $Request ID$, but of course that will only work after the record has been saved and I need to be able to do it before saving. Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Email Engine 7.1 P5
Yes...I'm running the following configuration Mid Tier Version 7.1.00 Patch 005 200809100630 Web Server Information Apache Tomcat/5.5.17 Operating System NameWindows 2003 Java Version 1.6.0_03 _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bala Patel Sent: Monday, November 17, 2008 12:09 PM To: arslist@ARSLIST.ORG Subject: Email Engine 7.1 P5 ** All, ARS version 7.1 Patch5 Windows 2003 SQL 2005 DB Is anyone using java 1.6 for the Email Engine and Mid-Tier? Java was automatically updated and I want to see if I can just leave this version. I don't see on compatibility matrix. Regards, Bala Patel Independent Consultant __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Email Engine 7.1 P5
I've run that before at a different site. I never saw any problems, but one of my log files was getting spammed with messages saying something about an unknown version of java, if I remember correctly. Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Tuesday, November 18, 2008 9:49 AM To: arslist@ARSLIST.ORG Subject: Re: Email Engine 7.1 P5 ** Yes...I'm running the following configuration Mid Tier Version 7.1.00 Patch 005 200809100630 Web Server Information Apache Tomcat/5.5.17 Operating System NameWindows 2003 Java Version 1.6.0_03 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bala Patel Sent: Monday, November 17, 2008 12:09 PM To: arslist@ARSLIST.ORG Subject: Email Engine 7.1 P5 ** All, ARS version 7.1 Patch5 Windows 2003 SQL 2005 DB Is anyone using java 1.6 for the Email Engine and Mid-Tier? Java was automatically updated and I want to see if I can just leave this version. I don't see on compatibility matrix. Regards, Bala Patel Independent Consultant __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Monday Humor: They're ready for a conference now I think
I think the line from George Hamilton says it all. It's extraordinary, It's going to change the landscape. It's just what Miami needs. I guess Miami's image needs more lingerie models than some nerdy IT people. Christopher Pruitt EDS, an HP Company mailto: [EMAIL PROTECTED] We deliver on our commitments so you can deliver on yours. Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Monday, November 17, 2008 8:13 PM To: arslist@ARSLIST.ORG Subject: Re: Monday Humor: They're ready for a conference now I think ** (Hotel management meeting a few months ago) OK, should we scare off the boring software company to free up the date for lingerie models? All in favor? All opposed? Well, Vegas won't have that problem. Rick On Mon, Nov 17, 2008 at 4:58 PM, Benedetto Cantatore [EMAIL PROTECTED] wrote: ** I guess they were motivated when they found out it was Victoria Secret models. Ben Cantatore Remedy Manager (914) 457-6209 Emerging Health IT 3 Odell Plaza Yonkers, New York 10701 [EMAIL PROTECTED] 11/17/08 1:19 PM http://www.usatoday.com/life/people/2008-11-16-victorias-secret_N.htm?lo c=interstitialskip David M Clark Remedy Programmer/Analyst ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ARS for non Trouble Ticketing applications
For one of my clients, I support a totally home grown set of solutions built on old 2.x I believe and now brought up to 6.3 ARS (read NO application licenses). This set of functions includes: Training Reservation System for customers RMA for customers Company/Contact/Products Master DB Purchasing Technical Support (for customers) Customer Feedback Problem Tracking (for internal engineering group) Various specialized tracking systems for beta customers Time Tracking System (Remedy backend with a Java GUI) Oh and they also have old Help Desk 5.6 for internal tech support. That is the only application requiring app licenses. Candace From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of sam appecherla Sent: Friday, November 14, 2008 8:22 AM To: arslist@ARSLIST.ORG Subject: ARS for non Trouble Ticketing applications ** Hi List, Just curious to know.. Apart from using Remedy for HelpDesk, Trouble Ticketing and the kinds, what else can we do with this workflow engine for? Does anyone have a custom built product/application built on ARS apart from Trouble Ticketing kinds that you would like to share? Regards, SriSamSri Appecherla Mobile# +91 991 610 6008 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Connecting a form to data in another database
I'm trying to connect a form in ARS 7.01 to data in ARS 6 which is located in a different database. I was able to create a view form to do this, but none of my field definitions are as they were in the past. Everything is an integer (like Priority, Case Type, and most importantly the date fields). Is there a way to build a form with the correct (or should I say translated) field types? Date fields will be date fields instead of integers... Thanks! Melissa ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Connecting a form to data in another database
Create the fields on your View form as the correct type of field. i.e. Create a Date field on the view form. In the Database tab put the correct database field name in the View Information Name field For Selection fields do the same thing... Create a selection field with the correct choices and just fill out the Database tab with the correct database field information. Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of SUBSCRIBE arslist Melissa Sent: Tuesday, November 18, 2008 10:19 AM To: arslist@ARSLIST.ORG Subject: Connecting a form to data in another database I'm trying to connect a form in ARS 7.01 to data in ARS 6 which is located in a different database. I was able to create a view form to do this, but none of my field definitions are as they were in the past. Everything is an integer (like Priority, Case Type, and most importantly the date fields). Is there a way to build a form with the correct (or should I say translated) field types? Date fields will be date fields instead of integers... Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
HTML Email Template
I created an HTML Template for our survey email. I selected the fields and entered the template name for the content template on the notify action. My issue is that we have turned off the email engine on our dev box, so the emails don't go anywhere. I can usually bring them up via the AR Email Messages. When I bring up ones created via the template, there is nothing in either the Plain Text or HTML Text boxes. If I select advanced options, the template name shows in the content template and if I click on Field Values, the field information is appearing correctly. Is there a way I can actually view the email that is going to be sent out - or am I doing something wrong if it is not appearing? -- View this message in context: http://www.nabble.com/HTML-Email-Template-tp20511099p20511099.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Max CIs on a Discovery server
The real hardcore limit is the JRE running under the discovery tool, that can only grow to 2GB. You will need to have multiple discovery servers if you hit that 2 GB limit -Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Rick Cook Sent: Mon 11/17/08 11:16 PM To: arslist@ARSLIST.ORG Subject: Max CIs on a Discovery server Am trying to size discovery hardware, and ran into an issue. BMC's docs say that the limit per server is 2.6 million CIs, but after deeper questioning, that's just the highest number they tested, not the highest number a given server will actually handle. Does anyone have any real life experience pushing more CIs than that through one Foundation Discovery service into the CMDB? If so, I'd appreciate knowing your hardware, settings, performance stats, etc. We're looking at about 10 million. Thanks! Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: HTML Email Template
Janet, If you want to view the email you could modify the entry so it gets sent to your address. Then export the record and import it into your production environment if the mailbox configurations are the same and if you have the templates there. Otherwise, you could use a different mailbox for your dev environment. We have a filter on our dev environment that changes the 'Send Message' field to No when the 'Message Type' is Outgoing and the 'Create Date' = 'Modified Date' on modify. Then if you want to see a specific message, you can just select the record you want and hit the Send button. HTH, Jon On Tue, Nov 18, 2008 at 8:28 AM, JanetB [EMAIL PROTECTED] wrote: I created an HTML Template for our survey email. I selected the fields and entered the template name for the content template on the notify action. My issue is that we have turned off the email engine on our dev box, so the emails don't go anywhere. I can usually bring them up via the AR Email Messages. When I bring up ones created via the template, there is nothing in either the Plain Text or HTML Text boxes. If I select advanced options, the template name shows in the content template and if I click on Field Values, the field information is appearing correctly. Is there a way I can actually view the email that is going to be sent out - or am I doing something wrong if it is not appearing? -- View this message in context: http://www.nabble.com/HTML-Email-Template-tp20511099p20511099.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: HTML Email Template
I haven't done HTML emails, so I can't speak to that. But you could add workflow to suppress emails for all but a select few email addresses. Then you could turn your Email Engine on and let it send emails to one of those email addresses. We do this in our dev and test environments. We have custom workflow which will suppress emails for everyone except the list of email addresses we define in a separate custom form. I can provide more details if needed, but you probably get the idea. An even simpler method would be to hard code a list of email addresses in a custom AR System Email Messages filter so it changes 'Send Message' to No unless its one of the defined email addresses. Chad Hall (501) 342-2650 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of JanetB Sent: Tuesday, November 18, 2008 10:28 AM To: arslist@ARSLIST.ORG Subject: HTML Email Template I created an HTML Template for our survey email. I selected the fields and entered the template name for the content template on the notify action. My issue is that we have turned off the email engine on our dev box, so the emails don't go anywhere. I can usually bring them up via the AR Email Messages. When I bring up ones created via the template, there is nothing in either the Plain Text or HTML Text boxes. If I select advanced options, the template name shows in the content template and if I click on Field Values, the field information is appearing correctly. Is there a way I can actually view the email that is going to be sent out - or am I doing something wrong if it is not appearing? -- View this message in context: http://www.nabble.com/HTML-Email-Template-tp20511099p20511099.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are * The information contained in this communication is confidential, is intended only for the use of the recipient named above, and may be legally privileged. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please resend this communication to the sender and delete the original message or any copy of it from your computer system. Thank you. * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: SLM Install
Joe yeah it creates the entries in the SHR:Application Properties form. It also creates some hidden system tables(not exposed in the Admin or User Tool). But that seems to be all it does. thanks shafqat --- On Tue, 11/18/08, Joe DeSouza [EMAIL PROTECTED] wrote: From: Joe DeSouza [EMAIL PROTECTED] Subject: Re: SLM Install To: arslist@ARSLIST.ORG Date: Tuesday, November 18, 2008, 7:41 AM ** Does the SHARE:Application Properties form already have SLM related entries? Joe From: Shafqat Ayaz [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, November 17, 2008 6:57:58 PM Subject: Re: SLM Install ** Joe yeah, the install does not even go past the first screen if that is not set. the variable is set correctly, the licenses are there, ITSM is already installed. can't think of anything else. thanks shafqat --- On Mon, 11/17/08, Joe DeSouza [EMAIL PROTECTED] wrote: From: Joe DeSouza [EMAIL PROTECTED] Subject: Re: SLM Install To: arslist@ARSLIST.ORG Date: Monday, November 17, 2008, 11:14 PM ** Did you run through the list of pre-requisites? One of them being creating a environment variable BMC_SLM_JAVA_HOME pointing it to the directory that JRE is installed on? Joe From: Shafqat Ayaz [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, November 17, 2008 5:47:28 PM Subject: SLM Install ** Hi Guys An install problem with the SLM Module. I am trying to install the SLM Module on my QA server, and the install repeatedly fails. It gives the message that the install finished successfully, but no SLM forms appear on the server. Looking at the install logs, there does not seem to be any errors. It just reaches a stage where it re-starts the ARSever after doing part of the install and then gives the message that the install was succesful and exits. Any ideas would be greatly appreciated. I am talking to BMC support regarding this issue, and they seem as stumped as I am. ARS 7.0.1 patch 8 Oracle 10 SunOs 5.10 SLM 7.01 I had previously done the install with patch 5 and it went fine. I have installed it on patch 8 on the Development server without any problems. The only difference between the dev server and the QA is, that there are two servers in QA as part of the server group. I have tried installing after taking the server out of the server group and doing it as a stand alone server, no luck. thank you as always for any help or pointers you can provide. shafqat ayaz __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Single Sign On (SSO) Issue
Hi Kevin, I am facing the exact same problem with my SSO integration. Let me know in case you make any progress in that case and I will let you know in case I have any updates. Thanks Siva ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Single Sign On (SSO) Issue
okay sounds good. That is with Tomcat? Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of sivarama velicheti Sent: Tuesday, November 18, 2008 12:07 PM To: arslist@ARSLIST.ORG Subject: Re: Single Sign On (SSO) Issue ** Hi Kevin, I am facing the exact same problem with my SSO integration. Let me know in case you make any progress in that case and I will let you know in case I have any updates. Thanks Siva __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Economy: Cool and getting cooler. Remedy market: Not so Cool?
Hi listers. Economy everywhere seems to be getting worse with each passing day. However, permanent and contract jobs related to Remedy seem to be out there in decent numbers, if not in great numbers. At least that's what I see in the U.S. I am surprised, to tell you the truth. What d'you see? In your country/your area? I've been on a contract for a while, but may be back in the market in not so distant future. So I have been trying to take a pulse of the market. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Single Sign On (SSO) Issue
Yep IIS Tomcat. Thanks Siva ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Work Log Conversion utility
Hi, I just wanted to point out that the RRR|DiaryX-utility is FREE. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. * RRR|Translator - Manage and automate your language translations. Find these products, and many free tools and utilities, at http://rrr.se. You could write one yourself using remedy workflow. I've had to do this before, it's not too hard. Processing would take a while, but it would be free. On Nov 12, 4:40 am, Frank, Gordon M. (CMS/CTR) [EMAIL PROTECTED] wrote: Does anyone know of a utility for converting the old Work Log Diary field to the new 7.0.3 Work Info? I'm interested in batch conversion of multiple records Gordon M. Frank Remedy Skilled Professional ITIL V3 Certified Lockheed Martin ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- This message was scanned by ESVA and is believed to be clean. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Economy: Cool and getting cooler. Remedy market: Not so Cool?
Ray, I think that you'll find it just depends on the Market Sector that your focused on. I suspect that as far as the US Federal sector goes, things will remain relatively strong. Financial and Manufacturing will probably see some difficulty as companies tighten up. I would imagine that is true for State government also. They are really feeling the pinch with all of the unfunded federal mandates out there and a huge drop in tax revenues I hope I'm wrong, but I suspect it's going to get worse before it gets better On Tue, Nov 18, 2008 at 12:23 PM, Ray T. [EMAIL PROTECTED] wrote: Hi listers. Economy everywhere seems to be getting worse with each passing day. However, permanent and contract jobs related to Remedy seem to be out there in decent numbers, if not in great numbers. At least that's what I see in the U.S. I am surprised, to tell you the truth. What d'you see? In your country/your area? I've been on a contract for a while, but may be back in the market in not so distant future. So I have been trying to take a pulse of the market. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Server Hangs
Help I believe we may have found the culprit of our server hang ups. I believe we've traced it to an Active Link (which really confuses me) and I'm hoping that someone might have a clue as to why. The strangest thing is that the server seemed to hang as soon as the Active Link was enabled, without even firing. Is this even possible? I'm not 100% sure this is the problem, but it's really starting to look like that might be it. I can attach the def file for the Active Link if anyone wants to see, but below are the actions it performs. I have the Active Link performing 4 actions and being triggered by a button press. Action 1: Set Fields = Sets a value to a display only field with the change flag disabled. (the path for the report generated in action 2) Action 2: Open Window= Open the report form and runs a predefined report and saves as .csv on local machine. Action 3:Run Process= C:\Program Files\Microsoft MapPoint\mappoint.exe /U C:\SOC Apps\SOC_MapIt.ptm (This updates the map file which is linked to the csv file created in action 2. Action 4:Open Window= Opens a confirmation box window. (I have another separate active link that fires after this one that closes the confirmation window... I knowI have no idea why I did it this way. Anyone have any ideas? I am thoroughly confused. Windows Sever 2003 MSSQL 2000 SP3 ARS 7.0.01 Patch1 Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Monday, November 17, 2008 5:08 PM To: arslist@ARSLIST.ORG Subject: Re: Server Hangs Check the Windows Temp driectory. Check at the time when you perform certain operation if there is a temp file that gets created that keeps growing indefinitely to a point it starts eating out most of your disk space. If you notice this, yes we are facing a similar problem and I am still in the process of troubleshooting it. For us it turns out that there are some fields that have somehow got corrupted in their definitions on the forms that result in this problem. Using a debug version of the arserverd process, I am in the process of finding which fields are causing this problem and eliminating it by changing the properties of the field and saving it. Joe From: Mayfield, Andy L. [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, November 17, 2008 5:45:38 PM Subject: Server Hangs We've begun having a strange problem. Our server has begun to hang making searching or creating records on most forms impossible. It will still allow you to log in and work with some of our smaller forms (6 or so fields), but it makes our Trouble Report form hang. The error message you get after a few minutes states: ARERR [94] Timeout during database query -- consider using more specific search criteria to narrow the results, and retry the operation : You have to either restart the services or totally reboot the server to recover. Below I've listed a couple of symptoms that seem odd to me. 1.You can search for a specific ticket number and get the results just fine, but if you search something that will return multiple results it hangs. 2.As stated above, searching for multiple results causes it to hang, but it will populate tables with multiple results with no problems and will allow you to refresh them with no issues at all. Windows Server 2003 MS SQL 2000 SP3 Windows XP Pro Clients with WUT 7.0.01 P5 (some users may still have older versions) Has anyone seen anything like this before? Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Server Hangs
If the Active Link is corrupted in the meta tables somewhere it could cause this. Also I believe Active Links write to the log after they complete running Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent: Tuesday, November 18, 2008 1:41 PM To: arslist@ARSLIST.ORG Subject: Re: Server Hangs ** Help I believe we may have found the culprit of our server hang ups. I believe we've traced it to an Active Link (which really confuses me) and I'm hoping that someone might have a clue as to why. The strangest thing is that the server seemed to hang as soon as the Active Link was enabled, without even firing. Is this even possible? I'm not 100% sure this is the problem, but it's really starting to look like that might be it. I can attach the def file for the Active Link if anyone wants to see, but below are the actions it performs. I have the Active Link performing 4 actions and being triggered by a button press. Action 1: Set Fields = Sets a value to a display only field with the change flag disabled. (the path for the report generated in action 2) Action 2: Open Window= Open the report form and runs a predefined report and saves as .csv on local machine. Action 3:Run Process= C:\Program Files\Microsoft MapPoint\mappoint.exe /U C:\SOC Apps\SOC_MapIt.ptm (This updates the map file which is linked to the csv file created in action 2. Action 4:Open Window= Opens a confirmation box window. (I have another separate active link that fires after this one that closes the confirmation window... I knowI have no idea why I did it this way. Anyone have any ideas? I am thoroughly confused. Windows Sever 2003 MSSQL 2000 SP3 ARS 7.0.01 Patch1 Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Monday, November 17, 2008 5:08 PM To: arslist@ARSLIST.ORG Subject: Re: Server Hangs Check the Windows Temp driectory. Check at the time when you perform certain operation if there is a temp file that gets created that keeps growing indefinitely to a point it starts eating out most of your disk space. If you notice this, yes we are facing a similar problem and I am still in the process of troubleshooting it. For us it turns out that there are some fields that have somehow got corrupted in their definitions on the forms that result in this problem. Using a debug version of the arserverd process, I am in the process of finding which fields are causing this problem and eliminating it by changing the properties of the field and saving it. Joe From: Mayfield, Andy L. [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, November 17, 2008 5:45:38 PM Subject: Server Hangs We've begun having a strange problem. Our server has begun to hang making searching or creating records on most forms impossible. It will still allow you to log in and work with some of our smaller forms (6 or so fields), but it makes our Trouble Report form hang. The error message you get after a few minutes states: ARERR [94] Timeout during database query -- consider using more specific search criteria to narrow the results, and retry the operation : You have to either restart the services or totally reboot the server to recover. Below I've listed a couple of symptoms that seem odd to me. 1.You can search for a specific ticket number and get the results just fine, but if you search something that will return multiple results it hangs. 2.As stated above, searching for multiple results causes it to hang, but it will populate tables with multiple results with no problems and will allow you to refresh them with no issues at all. Windows Server 2003 MS SQL 2000 SP3 Windows XP Pro Clients with WUT 7.0.01 P5 (some users may still have older versions) Has anyone seen anything like this before? Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Load Balanced Remedy - Load Balanced Oracle environments?
Word of Caution on an Oracle RAC ... make sure you allocate a lot of memory to the db. Here is what remedy recommends: Small DB: CPU 2 Memory 4 Gig Concurrent Users1-400 sga_target 1-2 gigs pga_aggregate-target1 gig Medium DB: CPU 4 Memory 8 Gig Concurrent Users401-800 sga_target 3-4 gigs pga_aggregate-target2 gig Large DB: CPU 8 Memory 16 Gig Concurrent Users800 or more sga_target 6-8 gigs pga_aggregate-target2-4 gig (page 18 on the Performance Tuning for Business Service Management Document) One problem we ran into with RAC: 4 servers x 1 gig of memory is not equal to 1 server X 4 gigs of memory. The more memory you allocate to the DB the better your performance. So if your remedy db is shared among other databases on the same server you may not be able to allocate a whole lot of memory to the db. Something to keep in mind. Thanks, Sean From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of W Scott Russell Sent: Monday, November 17, 2008 9:16 AM To: arslist@ARSLIST.ORG Subject: Re: Load Balanced Remedy - Load Balanced Oracle environments? ** Dave, It will work given the right DBA help and experience. And the right appliction tuning. We are running a 4 node Oracle 10g RAC with 20+ ARS (7.1) processing over 100,000+ tickets a day. Scott On Fri, Nov 14, 2008 at 3:41 AM, Barber, David [EMAIL PROTECTED]mailto:[EMAIL PROTECTED] wrote: ** Shyam, I think the question for us is whether going Oracle RAC will give us scalability. From what Conny said it sounds as if we'd probably have a performance drop, as we are primarily read/write/modify. I've discussed this with our DBA, and he's done some investigation, and it turns out that Remedy is not truly Oracle RAC aware. This could also explain why I've had one of the developers ask if I've seen anything about Remedy 7.5 (hoping that its RAC aware???). Ta Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG]On Behalf Of Shyam Attavar Sent: 14 November 2008 07:05 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Load Balanced Remedy - Load Balanced Oracle environments? ** We are also running Oracle 10gR2 (RAC) on a RHEL (Red Hat Enterprise Linux) cluster with three nodes. Not sure if this directly equates as Load Balanced Oracle environment. We have been on this setup for over a year and we have not seen any real issues so far. HTH -- Shyam - Original Message - From: Barber, Davidmailto:[EMAIL PROTECTED] Newsgroups: gmane.comp.crm.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Sent: Thursday, November 13, 2008 7:59 AM Subject: Load Balanced Remedy - Load Balanced Oracle environments? ** Been asked an intriguing question. Our current Remedy environment : - Hardware load balancer - 2 x ARS 7.0.1 Remedy servers running on Solaris - 1 x Oracle database server running on Solaris Looking to the future and scaling the application, we're looking at load balanced Oracle solutions (I've heard about an Oracle RAC - real application cluster?), and our DBA has stated that Remedy will not work against an Oracle RAC in a load balanced mode. Anyone on the list have experience of running Remedy against a load balanced Oracle cluster? Any case studies, or information to share? Regards Dave Barber This e-mail has been scanned for viruses by the Cable Wireless e-mail security system - powered by MessageLabs. For more information on a proactive managed e-mail security service, visit http://www.cw.com/uk/emailprotection/ The information contained in this e-mail is confidential and may also be subject to legal privilege. It is intended only for the recipient(s) named above. If you are not named above as a recipient, you must not read, copy, disclose, forward or otherwise use the information contained in this email. If you have received this e-mail in error, please notify the sender (whose contact details are above) immediately by reply e-mail and delete the message and any attachments without retaining any copies. Cable and Wireless plc Registered in England and Wales.Company Number 238525 Registered office: 3rd Floor, 26 Red Lion Square, London WC1R 4HQ __Platinum Sponsor: www.rmsportal.comhttp://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.comhttp://www.rmsportal.com/ ARSlist: Where the Answers Are html___ This e-mail has been scanned for viruses by the Cable Wireless e-mail security system - powered by MessageLabs. For more information on a proactive managed e-mail security
OT: Kinetic Calendar rocks Change Management
What: How Kinetic Calendar provides visibility to Change Management When: 2008-11-20 1:00 PM EST Where: (register here) http://www.kineticdata.com/News/Webinars.html What you get: -- A mind blowing experience on how to view and interact with Remedy in a way you have never done before. OK - maybe not mind blowing - but I predict you will be impressed. (and want it) As always - have fun!!! -John -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Job - 2 Remedy ITSM Engineers - Sierra Vista, AZ - Permanent Positions - Kforce
TWO REMEDY ITSM SYSTEMS ENGINEERS Target Start Date before December 1st 2008, however can be flexible * US Citizen clearable or Secret Clearance * Up to a 100K Salary with Full Benefits and PTO Plan * Location: Sierra Vista, AZ - 45 Minutes from Tucson, AZ * Gov Client * 4 yr degree in IT/ CS / or EE required * Years of Experience: 5 to 7 Years * Our Client has over 2000 Employees in 100 Worldwide Locations and is a ISO 9001:2000 Certified JOB DESCRIPTION: Integrate the CMDB with capabilities established using Remedy 7 ITSM Utilize ITAM expertise gained through direct experience to assess current Remedy/ITSM operational and functional ITAM baseline being implemented. Mirror that functional baseline and develop requirements that interface with the Data Aggregation database. DESIRED SKILLS: * Remedy/ITSM * Oracle Database and Reporting Services * Solaris * MS SQL * Scripting, Stored Procedures, Queries, Reporting Services, Data Exchange, Data Reconciliation * System Management Tools, such as SMS, Tivoli, CA Unicenter, Altiris, or similar * Network Management Tools, such as Spectrum, HP OpenView, or similar * Asset Discovery and/or Vulnerability Scanners, such as Harris STAT Guardian or Retna Enterprise Management (REM) /Retina or similar Work with senior managers and executives to provide industry vision and strategic direction with regard to the enterprise design and implementation of the DAI and ITAM across the LandWarNet. The Subcontractor shall have operational and administrative expertise in the following technologies. * Oracle Database and Reporting Services, current version * Remedy/ITSM, current version * Sun Solaris, current version * MS SQL and SQL Reporting, current version Develop strategies to enhance data aggregation and ITAM Operations. Test and provide written reports on verification of data collection. If you are interested please email me or call me at [EMAIL PROTECTED] // 937-416-3456 Joshua Kitchen Recruiter Kforce Technology Staffing Two Prestige Place Suite 350 Miamisburg, Ohio 45342 937.449.1749 Office 937.461.6888 Fax 937.416.3456 Cell http://www.linkedin.com/in/joshkitchen Search Dayton, Ohio Jobs today! http://www.kforce.com/tech-jobs-Ohio http://www.kforce.com/Jobs/Search.aspx?Location=1039Specialty=Technolo gy-Jobsid=2189 Great People = Great Results(r) Confidentiality Notice: This email message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and/or privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are att43472.gifatt43483.jpgatt43484.gifatt43485.jpg
Re: Job - 2 Remedy ITSM Engineers - Sierra Vista, AZ - Permanent Positions - Kforce
Can the person work remotely or would they have to re-locate? Thanks, Rich --- Kitchen, Joshua T [EMAIL PROTECTED] wrote: TWO REMEDY ITSM SYSTEMS ENGINEERS Target Start Date before December 1st 2008, however can be flexible * US Citizen clearable or Secret Clearance * Up to a 100K Salary with Full Benefits and PTO Plan * Location: Sierra Vista, AZ - 45 Minutes from Tucson, AZ * Gov Client * 4 yr degree in IT/ CS / or EE required * Years of Experience: 5 to 7 Years * Our Client has over 2000 Employees in 100 Worldwide Locations and is a ISO 9001:2000 Certified JOB DESCRIPTION: Integrate the CMDB with capabilities established using Remedy 7 ITSM Utilize ITAM expertise gained through direct experience to assess current Remedy/ITSM operational and functional ITAM baseline being implemented. Mirror that functional baseline and develop requirements that interface with the Data Aggregation database. DESIRED SKILLS: * Remedy/ITSM * Oracle Database and Reporting Services * Solaris * MS SQL * Scripting, Stored Procedures, Queries, Reporting Services, Data Exchange, Data Reconciliation * System Management Tools, such as SMS, Tivoli, CA Unicenter, Altiris, or similar * Network Management Tools, such as Spectrum, HP OpenView, or similar * Asset Discovery and/or Vulnerability Scanners, such as Harris STAT Guardian or Retna Enterprise Management (REM) /Retina or similar Work with senior managers and executives to provide industry vision and strategic direction with regard to the enterprise design and implementation of the DAI and ITAM across the LandWarNet. The Subcontractor shall have operational and administrative expertise in the following technologies. * Oracle Database and Reporting Services, current version * Remedy/ITSM, current version * Sun Solaris, current version * MS SQL and SQL Reporting, current version Develop strategies to enhance data aggregation and ITAM Operations. Test and provide written reports on verification of data collection. If you are interested please email me or call me at [EMAIL PROTECTED] // 937-416-3456 Joshua Kitchen Recruiter Kforce Technology Staffing Two Prestige Place Suite 350 Miamisburg, Ohio 45342 937.449.1749 Office 937.461.6888 Fax 937.416.3456 Cell http://www.linkedin.com/in/joshkitchen Search Dayton, Ohio Jobs today! http://www.kforce.com/tech-jobs-Ohio http://www.kforce.com/Jobs/Search.aspx?Location=1039Specialty=Technolo gy-Jobsid=2189 Great People = Great Results(r) Confidentiality Notice: This email message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and/or privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Max CIs on a Discovery server
Just to expand a little on this topic If my memory servs me well, the limit on the number of CIs is around 4 million if you keep the default settings on FD/TD. At around 4 million CIs, the JRE hits the 2 GB limit, and the discovery can't run no more The 2.6 million CI limit on the docs is a conservative estimate, plus they are taking into account all the relationships too. When you hist the 2 GB limit, you need to partition the discovery. If you have 10 millions CIs, you'll need 3 or 4 discovery servers, configured so the discoveries don't overlap. Typically each discovery server is a 4 GB memory dual processor server, that is what is recommended. -Guillaume -Original Message- From: Guillaume Rheault Sent: Tue 11/18/08 11:46 AM To: arslist@ARSLIST.ORG; arslist@ARSLIST.ORG Subject: RE: Max CIs on a Discovery server The real hardcore limit is the JRE running under the discovery tool, that can only grow to 2GB. You will need to have multiple discovery servers if you hit that 2 GB limit -Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Rick Cook Sent: Mon 11/17/08 11:16 PM To: arslist@ARSLIST.ORG Subject: Max CIs on a Discovery server Am trying to size discovery hardware, and ran into an issue. BMC's docs say that the limit per server is 2.6 million CIs, but after deeper questioning, that's just the highest number they tested, not the highest number a given server will actually handle. Does anyone have any real life experience pushing more CIs than that through one Foundation Discovery service into the CMDB? If so, I'd appreciate knowing your hardware, settings, performance stats, etc. We're looking at about 10 million. Thanks! Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
How can I tell if tomcat is running?
I run the startup.sh script and get this: Using CATALINA_BASE: /remedy/apache-tomcat-5.5.25 Using CATALINA_HOME: /remedy/apache-tomcat-5.5.25 Using CATALINA_TMPDIR: /remedy/apache-tomcat-5.5.25/temp Using JRE_HOME: /usr/java When I do a ps -ef I don't see any additional processes. Thanks! Steve Solaris 10 Informix 10 ARSystem 7.1 MidTier 7.1 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ARS for non Trouble Ticketing applications
I wrote an application(with help from the perl API) that was used to track calls to our licensees 4 times per month. the calls were a secret shopper kind of thing. On the first of the month an escalation fired that preloaded the survey form with over 12k blank survey forms. the callers pressed a Next Call button and the next randomzed survey was displayed. That was a fun one. The one that tracked manual credit card autorizations real-time to predict third-party prosessor communication problems was fun too. On Fri, Nov 14, 2008 at 9:21 AM, sam appecherla [EMAIL PROTECTED]wrote: ** Hi List, Just curious to know.. Apart from using Remedy for HelpDesk, Trouble Ticketing and the kinds, what else can we do with this workflow engine for? Does anyone have a custom built product/application built on ARS apart from Trouble Ticketing kinds that you would like to share? Regards, SriSamSri Appecherla Mobile# +91 991 610 6008 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: How can I tell if tomcat is running?
It should appear as a java process. Alan Blake Knowlysis | Services Manager | Office: 801.224.0002 ext 105 _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Steve McDonald Sent: Tuesday, November 18, 2008 4:39 PM To: arslist@ARSLIST.ORG Subject: How can I tell if tomcat is running? ** I run the startup.sh script and get this: Using CATALINA_BASE: /remedy/apache-tomcat-5.5.25 Using CATALINA_HOME: /remedy/apache-tomcat-5.5.25 Using CATALINA_TMPDIR: /remedy/apache-tomcat-5.5.25/temp Using JRE_HOME: /usr/java When I do a ps -ef I don't see any additional processes. Thanks! Steve Solaris 10 Informix 10 ARSystem 7.1 MidTier 7.1 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: How can I tell if tomcat is running?
Does it run all the time or is it started when needed? On Tue, Nov 18, 2008 at 4:55 PM, Alan Blake [EMAIL PROTECTED] wrote: ** It should appear as a java process. *Alan Blake* Knowlysis | Services Manager | Office: 801.224.0002 ext 105 -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Steve McDonald *Sent:* Tuesday, November 18, 2008 4:39 PM *To:* arslist@ARSLIST.ORG *Subject:* How can I tell if tomcat is running? ** I run the startup.sh script and get this: Using CATALINA_BASE: /remedy/apache-tomcat-5.5.25 Using CATALINA_HOME: /remedy/apache-tomcat-5.5.25 Using CATALINA_TMPDIR: /remedy/apache-tomcat-5.5.25/temp Using JRE_HOME: /usr/java When I do a ps -ef I don't see any additional processes. Thanks! Steve Solaris 10 Informix 10 ARSystem 7.1 MidTier 7.1 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Midtier Time Zone Issues
Hello, I've gone through the archives and I cannot find a situation quite like mine so I'm opening a new thread. The issue I am having is that the mid-tier is reading the user's Windows Time Zone information, and I want it to either use the server OS time zone, or read from the User Preference form. My goal is to have everyone across several time zones use the same time zone on the mid-tier regardless of their Windows setting. I cannot find a way to override the Windows Time Zone at this time. I have tried without success: -Setting the Locale portion of the User Preferences form to be en_US and PST time zone, with the Mid-Tier using the Preference Server. -Removing the Preference Server from the Mid-Tier settings completely The User Preference setting is working correctly if I use the User Client, but not the Mid-Tier. Here is my AR System and Mid Tier environment: AR System 6.3 patch 22 Solaris 9 Oracle 9R2 Mid Tier Version7.1.00 Build 200708221849 Web Server Information Apache Tomcat/5.5.17 Operating System Name SunOS Java Version1.5.0_11 Any help is appreciated! Paul Blasquez Senior Network Engineer/Remedy Developer ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Resolved (kind of): Midtier Time Zone Issues
FYI: I hacked around this by modifying the TimezoneFinder.js file to always return America/Los_Angeles which was the time zone I was after. Not sure how this will go down next DST change but I'll watch out for it. -Paul -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Paul Blasquez Sent: Tuesday, November 18, 2008 8:49 PM To: arslist@ARSLIST.ORG Subject: Midtier Time Zone Issues Hello, I've gone through the archives and I cannot find a situation quite like mine so I'm opening a new thread. The issue I am having is that the mid-tier is reading the user's Windows Time Zone information, and I want it to either use the server OS time zone, or read from the User Preference form. My goal is to have everyone across several time zones use the same time zone on the mid-tier regardless of their Windows setting. I cannot find a way to override the Windows Time Zone at this time. I have tried without success: -Setting the Locale portion of the User Preferences form to be en_US and PST time zone, with the Mid-Tier using the Preference Server. -Removing the Preference Server from the Mid-Tier settings completely The User Preference setting is working correctly if I use the User Client, but not the Mid-Tier. Here is my AR System and Mid Tier environment: AR System 6.3 patch 22 Solaris 9 Oracle 9R2 Mid Tier Version7.1.00 Build 200708221849 Web Server Information Apache Tomcat/5.5.17 Operating System Name SunOS Java Version1.5.0_11 Any help is appreciated! Paul Blasquez Senior Network Engineer/Remedy Developer ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
ARERR 91 and 9351 at new site
Hello, I am at a new site trying to access my Remedy server with the client and/or mid-tier. With either method I get an error trying to load the Incident or Problem Management Console. On the client, the system hangs for a bit and then displays: ARERR (91) RPC Call failed: RPC: Unable to receive; Asynchronous event occurred On the mid-tier, the system hangs for a bit and then displays: Unable to set up data connection which is preventing the application from working correctly (ARERR 9351) When I click Ok on either message, a blank Incident Management Console displays. Other forms open OK, and sites local to the server work OK too. Could latency be causing this? I have eliminated any router or firewall issues. Remedy Server 7.1/Windows 2003 Mid-Tier 7.1 Patch 3/Windows 2003 SQL Server 2005 Any help would be greatly appreciated ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: How can I tell if tomcat is running?
Depends if you put the startup script in your rc directory to have it execute on startup or if you are manually running the ./startup.sh _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Steve McDonald Sent: Tuesday, November 18, 2008 5:37 PM To: arslist@ARSLIST.ORG Subject: Re: How can I tell if tomcat is running? ** Does it run all the time or is it started when needed? On Tue, Nov 18, 2008 at 4:55 PM, Alan Blake [EMAIL PROTECTED] wrote: ** It should appear as a java process. Alan Blake Knowlysis | Services Manager | Office: 801.224.0002 ext 105 _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Steve McDonald Sent: Tuesday, November 18, 2008 4:39 PM To: arslist@ARSLIST.ORG Subject: How can I tell if tomcat is running? ** I run the startup.sh script and get this: Using CATALINA_BASE: /remedy/apache-tomcat-5.5.25 Using CATALINA_HOME: /remedy/apache-tomcat-5.5.25 Using CATALINA_TMPDIR: /remedy/apache-tomcat-5.5.25/temp Using JRE_HOME: /usr/java When I do a ps -ef I don't see any additional processes. Thanks! Steve Solaris 10 Informix 10 ARSystem 7.1 MidTier 7.1 __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: How can I tell if tomcat is running?
At all times after it is started once started.. An easy way to check for tomcats processes is grep for the installation path.. when listing your processes.. For eg if Tomcat is installed on /usr/apache do a ps -ef | grep /usr/apache This will definitely reteurn all processes that are running from within that directory. Hope this helps.. Cheers Joe From: Alan Blake [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, November 18, 2008 10:41:10 PM Subject: Re: How can I tell if tomcat is running? ** Depends if you put the startup script in your rc directory to have it execute on startup or if you are manually running the ./startup.sh From:Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Steve McDonald Sent: Tuesday, November 18, 2008 5:37 PM To: arslist@ARSLIST.ORG Subject: Re: How can I tell if tomcat is running? ** Does it run all the time or is it started when needed? On Tue, Nov 18, 2008 at 4:55 PM, Alan Blake [EMAIL PROTECTED] wrote: ** It should appear as a java process. Alan Blake Knowlysis | Services Manager | Office: 801.224.0002 ext 105 From:Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Steve McDonald Sent: Tuesday, November 18, 2008 4:39 PM To: arslist@ARSLIST.ORG Subject: How can I tell if tomcat is running? ** I run the startup.sh script and get this: Using CATALINA_BASE: /remedy/apache-tomcat-5.5.25 Using CATALINA_HOME: /remedy/apache-tomcat-5.5.25 Using CATALINA_TMPDIR: /remedy/apache-tomcat-5.5.25/temp Using JRE_HOME: /usr/java When I do a ps -ef I don't see any additional processes. Thanks! Steve Solaris 10 Informix 10 ARSystem 7.1 MidTier 7.1 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: SLM Install
Anything written in the install logs? There are detailed logs available in the /tmp folder besides the logs that are available in the Logs subfolder found in the installation directory.. Joe From: Shafqat Ayaz [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, November 18, 2008 12:05:44 PM Subject: Re: SLM Install ** Joe yeah it creates the entries in the SHR:Application Properties form. It also creates some hidden system tables(not exposed in the Admin or User Tool). But that seems to be all it does. thanks shafqat --- On Tue, 11/18/08, Joe DeSouza [EMAIL PROTECTED] wrote: From: Joe DeSouza [EMAIL PROTECTED] Subject: Re: SLM Install To: arslist@ARSLIST.ORG Date: Tuesday, November 18, 2008, 7:41 AM ** Does the SHARE:Application Properties form already have SLM related entries? Joe From: Shafqat Ayaz [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, November 17, 2008 6:57:58 PM Subject: Re: SLM Install ** Joe yeah, the install does not even go past the first screen if that is not set. the variable is set correctly, the licenses are there, ITSM is already installed. can't think of anything else. thanks shafqat --- On Mon, 11/17/08, Joe DeSouza [EMAIL PROTECTED] wrote: From: Joe DeSouza [EMAIL PROTECTED] Subject: Re: SLM Install To: arslist@ARSLIST.ORG Date: Monday, November 17, 2008, 11:14 PM ** Did you run through the list of pre-requisites? One of them being creating a environment variable BMC_SLM_JAVA_HOME pointing it to the directory that JRE is installed on? Joe From: Shafqat Ayaz [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, November 17, 2008 5:47:28 PM Subject: SLM Install ** Hi Guys An install problem with the SLM Module. I am trying to install the SLM Module on my QA server, and the install repeatedly fails. It gives the message that the install finished successfully, but no SLM forms appear on the server. Looking at the install logs, there does not seem to be any errors. It just reaches a stage where it re-starts the ARSever after doing part of the install and then gives the message that the install was succesful and exits. Any ideas would be greatly appreciated. I am talking to BMC support regarding this issue, and they seem as stumped as I am. ARS 7.0.1 patch 8 Oracle 10 SunOs 5.10 SLM 7.01 I had previously done the install with patch 5 and it went fine. I have installed it on patch 8 on the Development server without any problems. The only difference between the dev server and the QA is, that there are two servers in QA as part of the server group. I have tried installing after taking the server out of the server group and doing it as a stand alone server, no luck. thank you as always for any help or pointers you can provide. shafqat ayaz ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Server Hangs
Did you notice any files in your Temp directory that might be growing constantly eventually filling up the entire disk space? I'm assuming no since you said you would check on that.. If you suspect that AL, why not delete it and recreate it? After deleting it check the underlying meta tables like actlink_set, actlink_open, actlink_process to make sure that all references to that AL have been deleted after it is deleted from the Admin tool. Since its a suspect AL, you want to make sure that it doesn't get deleted 'leaving a few traces' behind. I've not seen something like this too often but there is always a first time.. Joe From: Grooms, Frederick W [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, November 18, 2008 2:50:25 PM Subject: Re: Server Hangs ** If the Active Link is corrupted in the meta tables somewhere it could cause this. Also I believe Active Links write to the log after they complete running Fred From:Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent: Tuesday, November 18, 2008 1:41 PM To: arslist@ARSLIST.ORG Subject: Re: Server Hangs ** Help I believe we may have found the culprit of our server hang ups. I believe we’ve traced it to an Active Link (which really confuses me) and I’m hoping that someone might have a clue as to why. The strangest thing is that the server seemed to hang as soon as the Active Link was enabled, without even firing. Is this even possible? I’m not 100% sure this is the problem, but it’s really starting to look like that might be it. I can attach the def file for the Active Link if anyone wants to see, but below are the actions it performs. I have the Active Link performing 4 actions and being triggered by a button press. Action 1: Set Fields = Sets a value to a display only field with the change flag disabled. (the path for the report generated in action 2) Action 2: Open Window = Open the report form and runs a predefined report and saves as .csv on local machine. Action 3: Run Process = C:\Program Files\Microsoft MapPoint\mappoint.exe /U C:\SOC Apps\SOC_MapIt.ptm (This updates the map file which is linked to the csv file created in action 2. Action 4: Open Window = Opens a confirmation box window. (I have another separate active link that fires after this one that closes the confirmation window... I knowI have no idea why I did it this way. Anyone have any ideas? I am thoroughly confused. Windows Sever 2003 MSSQL 2000 SP3 ARS 7.0.01 Patch1 Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 From:Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Monday, November 17, 2008 5:08 PM To: arslist@ARSLIST.ORG Subject: Re: Server Hangs Check the Windows Temp driectory. Check at the time when you perform certain operation if there is a temp file that gets created that keeps growing indefinitely to a point it starts eating out most of your disk space. If you notice this, yes we are facing a similar problem and I am still in the process of troubleshooting it. For us it turns out that there are some fields that have somehow got corrupted in their definitions on the forms that result in this problem. Using a debug version of the arserverd process, I am in the process of finding which fields are causing this problem and eliminating it by changing the properties of the field and saving it. Joe From:Mayfield, Andy L. [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, November 17, 2008 5:45:38 PM Subject: Server Hangs We've begun having a strange problem. Our server has begun to hang making searching or creating records on most forms impossible. It will still allow you to log in and work with some of our smaller forms (6 or so fields), but it makes our Trouble Report form hang. The error message you get after a few minutes states: ARERR [94] Timeout during database query -- consider using more specific search criteria to narrow the results, and retry the operation : You have to either restart the services or totally reboot the server to recover. Below I've listed a couple of symptoms that seem odd to me. 1. You can search for a specific ticket number and get the results just fine, but if you search something that will return multiple results it hangs. 2. As stated above, searching for multiple results causes it to hang, but it will populate tables with multiple results with no problems and will allow you to refresh them with no issues at all. Windows Server 2003 MS SQL 2000 SP3 Windows XP Pro Clients with WUT 7.0.01 P5 (some users may still have older versions) Has
Re: How can I tell if tomcat is running?
Just out of my head..I dont remember it exactly but this might help. Try it out to see if it works. There is a placeholder in server.xml file in tomcat which looks something like below (if you have deployed an app under webapps directory..you can replace app with your web-app name) Context path=/app docBase=app debug=0 reloadable=true crossContext=true Make changes appropriately. Shutdown tomcat. Start tomcat. Do ps -ef || grep java. You should be able to see jdk version that tomcat uses and something like below username 28808 1 0 Sep 28 ? 105:10 /path to java bin directory/java -Djava.awt.headless=true -Dapp-Xms2500m -X Thanks Chintan. --- On Tue, 11/18/08, Alan Blake [EMAIL PROTECTED] wrote: From: Alan Blake [EMAIL PROTECTED] Subject: Re: How can I tell if tomcat is running? To: arslist@ARSLIST.ORG Date: Tuesday, November 18, 2008, 7:41 PM ** Depends if you put the startup script in your rc directory to have it execute on startup or if you are manually running the ./startup.sh From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Steve McDonald Sent: Tuesday, November 18, 2008 5:37 PM To: arslist@ARSLIST.ORG Subject: Re: How can I tell if tomcat is running? ** Does it run all the time or is it started when needed? On Tue, Nov 18, 2008 at 4:55 PM, Alan Blake [EMAIL PROTECTED] wrote: ** It should appear as a java process. Alan Blake Knowlysis | Services Manager | Office: 801.224.0002 ext 105 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Steve McDonald Sent: Tuesday, November 18, 2008 4:39 PM To: arslist@ARSLIST.ORG Subject: How can I tell if tomcat is running? ** I run the startup.sh script and get this: Using CATALINA_BASE: /remedy/apache-tomcat-5.5.25 Using CATALINA_HOME: /remedy/apache-tomcat-5.5.25 Using CATALINA_TMPDIR: /remedy/apache-tomcat-5.5.25/temp Using JRE_HOME: /usr/java When I do a ps -ef I don't see any additional processes. Thanks! Steve Solaris 10 Informix 10 ARSystem 7.1 MidTier 7.1 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
