Re: Re : Non clustered indices (ITSM 7.3)
Thanks Rick, Yes I am aware of that ... having too many indices on a table requires space and resources to maintain these indeces to start with hence my question, so I can first find out what came initially with the helpdesk form and see what we have added through the Admin tool (none documented here yet) and what the DBAs without telling the rest, how many indices they have added and why without telling the rest. :-) Anyway, I think I will be taking this up with the DBAs. Have a good day frex --- En date de : Jeu 4.6.09, Rick Cook remedyr...@gmail.com a écrit : De: Rick Cook remedyr...@gmail.com Objet: Re: Re : Non clustered indices (ITSM 7.3) À: arslist@ARSLIST.ORG Date: Jeudi 4 Juin 2009, 20h49 Frex, that limit is there for a reason. Once you exceed about 8 indices, performance increasingly suffers, especially on submits. Rick From: Frex Popo Date: Thu, 4 Jun 2009 18:39:20 + To: arslist@ARSLIST.ORG Subject: Re : Non clustered indices (ITSM 7.3) ** Reason I am asking is that I think it's better to create the index through the Admin Client so that the server is aware of it rather than having to create the index at the DB level.. But if it comes to having to create it at the DB level I think I would opt for the latter since having an index is better than not having it at all :) --- En date de : Jeu 4.6.09, Frex Popo frexp...@yahoo.fr a écrit : De: Frex Popo frexp...@yahoo.fr Objet: Non clustered indices (ITSM 7.3) À: arslist@ARSLIST.ORG Date: Jeudi 4 Juin 2009, 12h26 Hello everyone, Found a number of join forms using a particular column in the join criteria. This column did not look it was indexed on the base form (i.e. HPD:Help Desk), so thought let's create one. When I tried to do so I got a SQL error: No se pudo crear índice no agrupado 'I1035_904003986_1' porque supera el máximo de 249 permitido por tabla o vista. (SQL Server 1910) (ARERR 552). Failure during SQL operation to the database : 904003986 (ARWARN 552). This simply means that the SQL server could not create the nonclustered index as it is beyond the maximum allowed. The form has 13 indexes. As a test I removed an existing non clustered index and create the new one and it works just fine, but of course I want to keep all the existing ones and be able to create the new one. I checked the table definition in the SQL Enterprise client by running sp_helpindex and got a list of some 250 entries. Now, I don't have a non customised version of this form nor do I have another environment to check if this is all created by the remedy server, hence the question, does anyone have all these indices defined on the Help Desk form in their ITSM 7.0 installation? I am using ARS 7.1 patch 4 / ITSM 7.3 / SQL server 2005. Here is part of the 250 entries. index_name,index_description,index_keys I1035_100019_1,nonclustered located on PRIMARY,C100019, C100018 I1035_100063_1,nonclustered located on PRIMARY,C100063, C100064, C100065 I1035_100079_1,nonclustered located on PRIMARY,C100079 I1035_100080_1,nonclustered located on PRIMARY,C100080 I1035_100161_1,nonclustered, unique located on PRIMARY,C100161 I1035_100427_1,nonclustered located on PRIMARY,C100427 I1035_100869_1,nonclustered located on PRIMARY,C100869 I1035_100875_1,nonclustered located on PRIMARY,C100875 I1035_179_1,nonclustered, unique located on PRIMARY,C179 I1035_20003_1,nonclustered located on PRIMARY,C20003, C20004, C20005 I1035_240001002_1,nonclustered located on PRIMARY,C240001002 I1035_4_1,nonclustered located on PRIMARY,C4 I1035_7_1,nonclustered located on PRIMARY,C7 missing_index_100016,nonclustered located on PRIMARY,C100079, C103009, C7 missing_index_100040,nonclustered located on PRIMARY,C100014, C100251, C100296, C100082, C100217 missing_index_100058,nonclustered located on PRIMARY,C100014, C100251, C100079, C100082, C100217 missing_index_100062,nonclustered located on PRIMARY,C100014, C100079, C100217, C100251, C100082 missing_index_100064,nonclustered located on PRIMARY,C100014, C100217, C100251, C100082 missing_index_100089,nonclustered located on PRIMARY,C100079, C7 . . . . missing_index_99846,nonclustered located on PRIMARY,C100099, C100251, C7 missing_index_99878,nonclustered located on PRIMARY,C100014, C100251, C100082 missing_index_99880,nonclustered located on PRIMARY,C100014, C100251, C100082, C100217 missing_index_99882,nonclustered located on PRIMARY,C100014, C100079, C100251, C100296, C100572, C100082, C100217 missing_index_99929,nonclustered located on PRIMARY,C7 PK__T1035__4032018A,clustered, unique, primary key located on PRIMARY,C1 Regards frex _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_
Re: Re : Non clustered indices (ITSM 7.3)
I stumbled across a fresh 7.3 installation and only 13 indices all together and same number at the database level ... so will be discussing this with the DBA over the morning coffee. Thanks --- En date de : Jeu 4.6.09, Lyle Taylor tayl...@ldschurch.org a écrit : De: Lyle Taylor tayl...@ldschurch.org Objet: Re: Re : Non clustered indices (ITSM 7.3) À: arslist@ARSLIST.ORG Date: Jeudi 4 Juin 2009, 21h16 ** Is there an appropriate existing index that you could simply add the field to rather than creating a new one for this field? That way, you don’t exceed the limit, and it may be more efficient for the DB as well. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Frex Popo Sent: Thursday, June 04, 2009 12:39 PM To: arslist@ARSLIST.ORG Subject: Re : Non clustered indices (ITSM 7.3) ** Reason I am asking is that I think it's better to create the index through the Admin Client so that the server is aware of it rather than having to create the index at the DB level.. But if it comes to having to create it at the DB level I think I would opt for the latter since having an index is better than not having it at all :) --- En date de : Jeu 4.6.09, Frex Popo frexp...@yahoo.fr a écrit : De: Frex Popo frexp...@yahoo.fr Objet: Non clustered indices (ITSM 7.3) À: arslist@ARSLIST.ORG Date: Jeudi 4 Juin 2009, 12h26 Hello everyone, Found a number of join forms using a particular column in the join criteria. This column did not look it was indexed on the base form (i.e. HPD:Help Desk), so thought let's create one. When I tried to do so I got a SQL error: No se pudo crear índice no agrupado 'I1035_904003986_1' porque supera el máximo de 249 permitido por tabla o vista. (SQL Server 1910) (ARERR 552). Failure during SQL operation to the database : 904003986 (ARWARN 552). This simply means that the SQL server could not create the nonclustered index as it is beyond the maximum allowed. The form has 13 indexes. As a test I removed an existing non clustered index and create the new one and it works just fine, but of course I want to keep all the existing ones and be able to create the new one. I checked the table definition in the SQL Enterprise client by running sp_helpindex and got a list of some 250 entries. Now, I don't have a non customised version of this form nor do I have another environment to check if this is all created by the remedy server, hence the question, does anyone have all these indices defined on the Help Desk form in their ITSM 7.0 installation? I am using ARS 7.1 patch 4 / ITSM 7.3 / SQL server 2005. Here is part of the 250 entries. index_name,index_description,index_keys I1035_100019_1,nonclustered located on PRIMARY,C100019, C100018 I1035_100063_1,nonclustered located on PRIMARY,C100063, C100064, C100065 I1035_100079_1,nonclustered located on PRIMARY,C100079 I1035_100080_1,nonclustered located on PRIMARY,C100080 I1035_100161_1,nonclustered, unique located on PRIMARY,C100161 I1035_100427_1,nonclustered located on PRIMARY,C100427 I1035_100869_1,nonclustered located on PRIMARY,C100869 I1035_100875_1,nonclustered located on PRIMARY,C100875 I1035_179_1,nonclustered, unique located on PRIMARY,C179 I1035_20003_1,nonclustered located on PRIMARY,C20003, C20004, C20005 I1035_240001002_1,nonclustered located on PRIMARY,C240001002 I1035_4_1,nonclustered located on PRIMARY,C4 I1035_7_1,nonclustered located on PRIMARY,C7 missing_index_100016,nonclustered located on PRIMARY,C100079, C103009, C7 missing_index_100040,nonclustered located on PRIMARY,C100014, C100251, C100296, C100082, C100217 missing_index_100058,nonclustered located on PRIMARY,C100014, C100251, C100079, C100082, C100217 missing_index_100062,nonclustered located on PRIMARY,C100014, C100079, C100217, C100251, C100082 missing_index_100064,nonclustered located on PRIMARY,C100014, C100217, C100251, C100082 missing_index_100089,nonclustered located on PRIMARY,C100079, C7 . . . . missing_index_99846,nonclustered located on PRIMARY,C100099, C100251, C7 missing_index_99878,nonclustered located on PRIMARY,C100014, C100251, C100082 missing_index_99880,nonclustered located on PRIMARY,C100014, C100251, C100082, C100217 missing_index_99882,nonclustered located on PRIMARY,C100014, C100079, C100251, C100296, C100572, C100082, C100217 missing_index_99929,nonclustered located on PRIMARY,C7 PK__T1035__4032018A,clustered, unique, primary key located on PRIMARY,C1 Regards frex _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any
AR Server Caching within Server Group
Hey all, Just wondering if anyone is getting issues with AR Server re-caching that occurs on the non-admin AR Servers within an AR Server group. We're seeing something where it's taking up to 7 minutes to perform a re-cache. During this time, other services (SLM, Dispatcher, user traffic) are triyng to get a response from these non-admin AR Servers running the non-admin AR Server is busy doing something and eventually the processes die out. This seems to occur when a significant code change occurs, for example when modifying a field on a form, making changes to the CMDB structure, configuring a Service Target... pretty much anything that creates/modifies AR Server Objects... Also seems to be that each re-cache that occurs, the memory consumption on the AR Server goes up fairly high (gets close or hits to the 4GB max range)! Anyway, let me know if anyone is using Server Groups out there and whether they're seeing any issues relating to server cache. Versions - AR 7.1 Patch 6 + ITSM 7.03 Patch 7 running on Solaris 10 Thanks. George ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
No Email send
hi,all there is the problem, when i completed the incident process, there is no email be send, even not push to the email message form, the email engine is running, so how can i check which part was wrong, can someone give me a list to check in order. Best Regards! Kevin, Jin Leadtrust, Hangzhou, China -- Add: Floor 8, Huaxing Centry Building, No.317 Wantang Rd, Hangzhou, 310012 PRC Tel:086-0571-87397397 Fax:086-0571-87397399 Mobile:13777801411 Web:www.leadtrust.cn ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: No Email send
What version of Incident are you using? Are any records being generated in the AR System Email Messages table? If you're using 7, check the NTE:CFG-Notification Events form. Make sure Remedy Notification Method is not set to Alert or None. From: Kevin kaitouno.1...@gmail.com To: arslist@ARSLIST.ORG Sent: Friday, June 5, 2009 11:46:04 AM Subject: No Email send ** hi,all there is the problem, when i completed the incident process, there is no email be send, even not push to the email message form, the email engine is running, so how can i check which part was wrong, can someone give me a list to check in order. Best Regards! Kevin, Jin Leadtrust, Hangzhou, China -- Add: Floor 8, Huaxing Centry Building, No.317 Wantang Rd, Hangzhou, 310012 PRC Tel:086-0571-87397397 Fax:086-0571-87397399 Mobile:13777801411 Web:www.leadtrust.cn _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
FW: Critical: 390620 : Error during symmetric key data decryption (ARERR 9004)
Hello List, Please find following issue we are facing on our QA end, which don't allow user to login: Fri Jun 5 13:20:12 2009 390620 : Error during symmetric key data decryption (ARERR 9004) Fri Jun 5 13:20:12 2009 HandleRPCs Fri Jun 5 13:20:12 2009 390620 : Error during symmetric key data decryption (ARERR 9004) Fri Jun 5 13:20:12 2009 HandleRPCs Fri Jun 5 13:20:37 2009 390620 : Error during symmetric key data decryption (ARERR 9004) Fri Jun 5 13:20:37 2009 HandleRPCs Fri Jun 5 13:20:37 2009 390620 : Error during symmetric key data decryption (ARERR 9004) Fri Jun 5 13:20:37 2009 HandleRPCs Fri Jun 5 13:25:37 2009 390620 : Error during symmetric key data decryption (ARERR 9004) Fri Jun 5 13:25:37 2009 HandleRPCs Fri Jun 5 13:25:37 2009 390620 : Error during symmetric key data decryption (ARERR 9004) Fri Jun 5 13:25:37 2009 HandleRPCs Fri Jun 5 13:25:37 2009 390620 : Error during symmetric key data decryption (ARERR 9004) Fri Jun 5 13:25:37 2009 HandleRPCs Fri Jun 5 13:25:37 2009 390620 : Error during symmetric key data decryption (ARERR 9004) Fri Jun 5 13:25:37 2009 HandleRPCs Fri Jun 5 13:25:37 2009 390620 : Error during symmetric key data decryption (ARERR 9004) Fri Jun 5 13:25:37 2009 HandleRPCs Fri Jun 5 13:25:37 2009 390620 : Error during symmetric key data decryption (ARERR 9004) Fri Jun 5 13:25:37 2009 HandleRPCs Fri Jun 5 13:25:45 2009 390620 : Error during symmetric key data decryption (ARERR 9004) Fri Jun 5 13:25:45 2009 HandleRPCs Fri Jun 5 13:25:45 2009 390620 : Error during symmetric key data decryption (ARERR 9004) Fri Jun 5 13:25:45 2009 HandleRPCs Fri Jun 5 13:25:46 2009 390620 : Error during symmetric key data decryption (ARERR 9004) Fri Jun 5 13:25:46 2009 HandleRPCs Fri Jun 5 13:25:46 2009 390620 : Error during symmetric key data decryption (ARERR 9004) Fri Jun 5 13:25:46 2009 HandleRPCs Fri Jun 5 13:25:46 2009 390620 : Error during symmetric key data decryption (ARERR 9004) Fri Jun 5 13:25:46 2009 HandleRPCs Fri Jun 5 13:25:46 2009 390620 : Error during symmetric key data decryption (ARERR 9004) Fri Jun 5 13:25:46 2009 HandleRPCs ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: WWRUG09 Hotel Registration: Hard Rock Hotel / Las Vegas
How do you not deliberately throw a Twinkie? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shellman, David Sent: Thursday, June 04, 2009 7:49 PM To: arslist@ARSLIST.ORG Subject: Re: WWRUG09 Hotel Registration: Hard Rock Hotel / Las Vegas I think your reading too much into that section. It doesn't say anything about not throwing Twinkies. It doesn't say anything about not throwing stress balls. It only notes Throwing of articles in a deliberate or aggressive manner; Sounds to me like tossing is ok. Gentle underhand pitches wouldn't be aggressive. Well maybe deliberate but not aggressive. Dave - dave.shell...@tycoelectronics.com (Wireless) From: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Sent: Thu Jun 04 20:39:51 2009 Subject: Re: WWRUG09 Hotel Registration: Hard Rock Hotel / Las Vegas According to: http://www.wwrug.org/wwrug/downloads/RULES.pdf Section II 1.c suggests there will not be Twinkies thrown. c) Throwing of articles in a deliberate or aggressive manner; (BTW -- I think the whole rules document is very odd.) I mean really -- the rules don't allow stealing (g) or for me to pack heat (h). g) Theft of property; h) Possession of weapons; Where is the fun now? -John John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax john.sundb...@kineticdata.com On Jun 2, 2009, at 3:35 PM, Daniel Bloom wrote: What makes you think that? I'm sure we will have the opportunity, and after that poem I know who I'm throwing them at :-) From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Susan Palmer Sent: June 2, 2009 4:21 PM To: arslist@ARSLIST.ORG Subject: Re: WWRUG09 Hotel Registration: Hard Rock Hotel / Las Vegas But even worse ... no twinkie throwing !! On Tue, Jun 2, 2009 at 1:13 PM, patrick zandi remedy...@gmail.com wrote: The part that will be missed, is the Railing on BMC Management for things that are not being done! Oh, wait.. maybe that is why they did not have one this year? On Tue, Jun 2, 2009 at 9:07 AM, Pierson, Shawn shawn.pier...@sug.com wrote: That’s probably half of the rate for the hotel of any BMC UW that I’ve gone to. I know the economy is suffering some in Las Vegas, but I still think that’s a great rate for a nice hotel like that. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Daniel Bloom Sent: Tuesday, June 02, 2009 6:37 AM To: arslist@ARSLIST.ORG Subject: WWRUG09 Hotel Registration: Hard Rock Hotel / Las Vegas WWRUG09 is happening at the Hard Rock Hotel in Las Vegas NV Stay close to the action with a room on-site at the HRH. WWRUG09 Conference rates are $79/night for the entire conference, Nov 9 - Nov 13, 2009, with some rooms available at that rate for a few days before and after. Follow the 'Accommodations' link at www.WWRUG.com http://www.wwrug.com/ to the Hard Rock Hotel reservation page. (the Accommodations link is at the bottom of each page) WWRUG09: the Other November event. questions or comments about the conference? email wwrug2...@wwrug.org Daniel Daniel Bloom, Conference Chair
ADM: Timing Test
10:12EST ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
re. WWRUG09 Hotel Registration: Hard Rock Hotel / Las Vegas
My question is if a Twinkie is an article, what is it an article of? Deliberate: unhurried and with care and dignity; carefully thought out in advance; think about carefully, Nope, it isn't that. Or at least wasn't until now. Aggresive: Well, unless you are fastball pitcher I would suggest an underhanded lob would not be aggresive. So, Twinkies are not Articles thrown in an deliberate or aggressive manner as long as they7 are thrown in the ARSlist Awards session on Weds. morning. Daniel ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: re. WWRUG09 Hotel Registration: Hard Rock Hotel / Las Vegas
No Rocks in the Twinkie's ? Analogous to snowballs. On Fri, Jun 5, 2009 at 10:13 AM, Daniel Bloom danielbl...@rogers.comwrote: ** My question is if a Twinkie is an article, what is it an article of? Deliberate: unhurried and with care and dignity; carefully thought out in advance; think about carefully, Nope, it isn't that. Or at least wasn't until now. Aggresive: Well, unless you are fastball pitcher I would suggest an underhanded lob would not be aggresive. So, Twinkies are not Articles thrown in an deliberate or aggressive manner as long as they7 are thrown in the ARSlist Awards session on Weds. morning. Daniel _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: re. WWRUG09 Hotel Registration: Hard Rock Hotel / Las Vegas
This has to be friday humor, LOL.. you guys are funny.. On Fri, Jun 5, 2009 at 11:03 AM, patrick zandi remedy...@gmail.com wrote: No Rocks in the Twinkie's ? Analogous to snowballs. On Fri, Jun 5, 2009 at 10:13 AM, Daniel Bloom danielbl...@rogers.comwrote: ** My question is if a Twinkie is an article, what is it an article of? Deliberate: unhurried and with care and dignity; carefully thought out in advance; think about carefully, Nope, it isn't that. Or at least wasn't until now. Aggresive: Well, unless you are fastball pitcher I would suggest an underhanded lob would not be aggresive. So, Twinkies are not Articles thrown in an deliberate or aggressive manner as long as they7 are thrown in the ARSlist Awards session on Weds. morning. Daniel _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Patrick Zandi -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: WWRUG09 Hotel Registration: Hard Rock Hotel / Las Vegas
Maybe instead of a throw -- they jump off your hand? Or - possibly an apparatus which can launch said article into a very low orbit? The possibilities are endless. (I have found -- the tighter the rules get -- the easier it is to slip out) -John On Jun 5, 2009, at 8:15 AM, Grooms, Frederick W wrote: How do you not deliberately throw a Twinkie? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG ] On Behalf Of Shellman, David Sent: Thursday, June 04, 2009 7:49 PM To: arslist@ARSLIST.ORG Subject: Re: WWRUG09 Hotel Registration: Hard Rock Hotel / Las Vegas I think your reading too much into that section. It doesn't say anything about not throwing Twinkies. It doesn't say anything about not throwing stress balls. It only notes Throwing of articles in a deliberate or aggressive manner; Sounds to me like tossing is ok. Gentle underhand pitches wouldn't be aggressive. Well maybe deliberate but not aggressive. Dave - dave.shell...@tycoelectronics.com (Wireless) From: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Sent: Thu Jun 04 20:39:51 2009 Subject: Re: WWRUG09 Hotel Registration: Hard Rock Hotel / Las Vegas According to: http://www.wwrug.org/wwrug/downloads/RULES.pdf Section II 1.c suggests there will not be Twinkies thrown. c) Throwing of articles in a deliberate or aggressive manner; (BTW -- I think the whole rules document is very odd.) I mean really -- the rules don't allow stealing (g) or for me to pack heat (h). g) Theft of property; h) Possession of weapons; Where is the fun now? -John John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax john.sundb...@kineticdata.com On Jun 2, 2009, at 3:35 PM, Daniel Bloom wrote: What makes you think that? I'm sure we will have the opportunity, and after that poem I know who I'm throwing them at :-) From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG ] On Behalf Of Susan Palmer Sent: June 2, 2009 4:21 PM To: arslist@ARSLIST.ORG Subject: Re: WWRUG09 Hotel Registration: Hard Rock Hotel / Las Vegas But even worse ... no twinkie throwing !! On Tue, Jun 2, 2009 at 1:13 PM, patrick zandi remedy...@gmail.com wrote: The part that will be missed, is the Railing on BMC Management for things that are not being done! Oh, wait.. maybe that is why they did not have one this year? On Tue, Jun 2, 2009 at 9:07 AM, Pierson, Shawn shawn.pier...@sug.com wrote: That’s probably half of the rate for the hotel of any BMC UW that I’ve gone to. I know the economy is suffering some in Las Vegas, but I still think that’s a great rate for a nice hotel like that. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG ] On Behalf Of Daniel Bloom Sent: Tuesday, June 02, 2009 6:37 AM To: arslist@ARSLIST.ORG Subject: WWRUG09 Hotel Registration: Hard Rock Hotel / Las Vegas WWRUG09 is happening at the Hard Rock Hotel in Las Vegas NV Stay close to the action with a room on-site at the HRH. WWRUG09 Conference rates are $79/night for the entire conference, Nov 9 - Nov 13, 2009, with some rooms available at that rate for a few days before and after. Follow the 'Accommodations' link at www.WWRUG.com to the Hard Rock Hotel reservation page. (the Accommodations link is at the bottom of each page) WWRUG09: the Other November event. questions or comments about the conference? email wwrug2...@wwrug.org Daniel Daniel Bloom, Conference Chair -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax john.sundb...@kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: AR Server Caching within Server Group
Any time you make a schema or workflow change (or create a new permission group or Support Group in Remedy), all of the servers in the server group will do a recache, so that they all have the most recent information. If you're running a remote Oracle database, then the time it takes sounds pretty normal. AR 7.5 seems to handle it better - it does it much quicker. I don't know how the user and other processes are affected during the recache yet, though - haven't gotten that far. Essentially, in your production system, you probably don't want to be making any changes like these during peak system usage. Save them for after hours so that users and processes are less impacted. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of George Jungle Sent: Friday, June 05, 2009 1:20 AM To: arslist@ARSLIST.ORG Subject: AR Server Caching within Server Group ** Hey all, Just wondering if anyone is getting issues with AR Server re-caching that occurs on the non-admin AR Servers within an AR Server group. We're seeing something where it's taking up to 7 minutes to perform a re-cache. During this time, other services (SLM, Dispatcher, user traffic) are triyng to get a response from these non-admin AR Servers running the non-admin AR Server is busy doing something and eventually the processes die out. This seems to occur when a significant code change occurs, for example when modifying a field on a form, making changes to the CMDB structure, configuring a Service Target... pretty much anything that creates/modifies AR Server Objects... Also seems to be that each re-cache that occurs, the memory consumption on the AR Server goes up fairly high (gets close or hits to the 4GB max range)! Anyway, let me know if anyone is using Server Groups out there and whether they're seeing any issues relating to server cache. Versions - AR 7.1 Patch 6 + ITSM 7.03 Patch 7 running on Solaris 10 Thanks. George _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: BMC RKM
Well, if working as expected means that it now returns answers that are usually relevant and sometimes helpful, then I would have to validate your assertion. However, we may disagree slightly on the usefulness of the data as a whole. Right now, ARSList archives, and for that matter, Google, are still serving to be more useful. The problem doesn't seem to be with depth or quality - I would actually rate those pretty highly. There are simply many topics for which there are NO relevant entries. This adds more work for support, as I'm sure you're aware. Rick On Thu, Jun 4, 2009 at 8:49 PM, Axton axton.gr...@gmail.com wrote: This should now be working as expected again. It's always the little things that bite you. Please continue to post to the list when you see that things are not working as expected. I will do my best to watch for them and get things back in order. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
OT - Friday Funny
http://www.dailymotion.com/video/x9gcyi_total-eclipse-spoof_music Christopher Pruitt Consultant Specialist EDS, an HP Company mailto: christopher.pru...@eds.com We deliver on our commitments so you can deliver on yours. Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Definition files
Bola Oyefeso ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Recall: Definition files
Oyefeso, Bola would like to recall the message, Definition files. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Definition Files
We have just installed Action Request. We are not using any of the Remedy applications. We don't have a backup of the definition files. Is there a place where I can get the original definitions installed without any applications. I don't even want the definitions for CMDB to be included. If anyone has it and can send it to me I'll appreciate it too. Bola Oyefeso ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Definition Files
All of the definition files get installed into the server's installation directory? If you didn't actively remove those, they should all still be there. In our Windows install, they're in the ARServer directory under the main installation directory. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Oyefeso, Bola Sent: Friday, June 05, 2009 9:57 AM To: arslist@ARSLIST.ORG Subject: Definition Files ** We have just installed Action Request. We are not using any of the Remedy applications. We don't have a backup of the definition files. Is there a place where I can get the original definitions installed without any applications. I don't even want the definitions for CMDB to be included. If anyone has it and can send it to me I'll appreciate it too. Bola Oyefeso _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
How do you PUSH to a Web Service ???
Hi All, I wonder if anyone can assist me with what is hopefully a simple question with a simple answer on web services. I know that you can set the contents of a field by using a web service to go and extract the data from an external source Example modify entry on a form - this invokes the SET field to read data from WEB SERVICE, use a WSDL to go off, compare and match the Stock Market Symbol and then pull back the results and update the field on the form (Remedy example) But.my question is, if i wanted to PUSH the results of a field/s based on an SUBMIT or MODIFY out through a WEB SERVICE, how do i do it ? I want to be able to push data out under certain scenarios to another ticketing system and it will need to be sent to a Web Service. PUSH doesnt have the option to PUSH value to WEB SERVICEyou only seem to be able to do a SET FIELD and then Read Value From a Web service Am i being blind or just blindly dumb today ??? All help gratefully received. TIA Sean ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: How do you PUSH to a Web Service ???
Sean you have the input values and the output values, so you can push your data in input values without returning output values. The Setfield from Web Service is a Push/Pull method best regards Mauro 2009/6/5, Sean Harrodine sean_rem...@yahoo.co.uk: ** Hi All, I wonder if anyone can assist me with what is hopefully a simple question with a simple answer on web services. I know that you can set the contents of a field by using a web service to go and extract the data from an external source Example modify entry on a form - this invokes the SET field to read data from WEB SERVICE, use a WSDL to go off, compare and match the Stock Market Symbol and then pull back the results and update the field on the form (Remedy example) But.my question is, if i wanted to PUSH the results of a field/s based on an SUBMIT or MODIFY out through a WEB SERVICE, how do i do it ? I want to be able to push data out under certain scenarios to another ticketing system and it will need to be sent to a Web Service. PUSH doesnt have the option to PUSH value to WEB SERVICEyou only seem to be able to do a SET FIELD and then Read Value From a Web service Am i being blind or just blindly dumb today ??? All help gratefully received. TIA Sean _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: How do you PUSH to a Web Service ???
When you do a remedy setfield from webservice you are consuming that web service, meaning you are really 'pushing' to itthe input mappings are what you are pushing in, and the output mappings are what it's giving back. _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sean Harrodine Sent: Friday, June 05, 2009 10:11 AM To: arslist@ARSLIST.ORG Subject: How do you PUSH to a Web Service ??? ** Hi All, I wonder if anyone can assist me with what is hopefully a simple question with a simple answer on web services. I know that you can set the contents of a field by using a web service to go and extract the data from an external source Example modify entry on a form - this invokes the SET field to read data from WEB SERVICE, use a WSDL to go off, compare and match the Stock Market Symbol and then pull back the results and update the field on the form (Remedy example) But.my question is, if i wanted to PUSH the results of a field/s based on an SUBMIT or MODIFY out through a WEB SERVICE, how do i do it ? I want to be able to push data out under certain scenarios to another ticketing system and it will need to be sent to a Web Service. PUSH doesnt have the option to PUSH value to WEB SERVICEyou only seem to be able to do a SET FIELD and then Read Value From a Web service Am i being blind or just blindly dumb today ??? All help gratefully received. TIA Sean _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: How do you PUSH to a Web Service ???
Sean, I know it isn't intuitive, but you still use the Set Field to do the push. There are 'Input Mappings' and 'Output Mappings' on Set Field using Web Services. When I do my push I use 'Input Mappings' to specify what I'm pushing and receive my acknowledgement success/failure/error response through 'Output Mappings' fields. HTH Dennis Ruble Rockwell Collins Sean Harrodine sean_rem...@yahoo.co.uk Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 06/05/2009 11:11 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject How do you PUSH to a Web Service ??? ** Hi All, I wonder if anyone can assist me with what is hopefully a simple question with a simple answer on web services. I know that you can set the contents of a field by using a web service to go and extract the data from an external source Example modify entry on a form - this invokes the SET field to read data from WEB SERVICE, use a WSDL to go off, compare and match the Stock Market Symbol and then pull back the results and update the field on the form (Remedy example) But.my question is, if i wanted to PUSH the results of a field/s based on an SUBMIT or MODIFY out through a WEB SERVICE, how do i do it ? I want to be able to push data out under certain scenarios to another ticketing system and it will need to be sent to a Web Service. PUSH doesnt have the option to PUSH value to WEB SERVICEyou only seem to be able to do a SET FIELD and then Read Value From a Web service Am i being blind or just blindly dumb today ??? All help gratefully received. TIA Sean _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: BMC RKM
We are aware of this and we are working on ways to better the situation for both sides. It will take some time to get there but things are moving in the right direction. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. On Fri, Jun 5, 2009 at 10:28 AM, Rick Cookremedyr...@gmail.com wrote: ** Well, if working as expected means that it now returns answers that are usually relevant and sometimes helpful, then I would have to validate your assertion. However, we may disagree slightly on the usefulness of the data as a whole. Right now, ARSList archives, and for that matter, Google, are still serving to be more useful. The problem doesn't seem to be with depth or quality - I would actually rate those pretty highly. There are simply many topics for which there are NO relevant entries. This adds more work for support, as I'm sure you're aware. Rick On Thu, Jun 4, 2009 at 8:49 PM, Axton axton.gr...@gmail.com wrote: This should now be working as expected again. It's always the little things that bite you. Please continue to post to the list when you see that things are not working as expected. I will do my best to watch for them and get things back in order. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Change Timing Report/Field
ARS 7.1 p5 Windows Server 2003 SQL Server 2005 In ITSM 7.03p5 there is a report called Changes by Timing. It uses the field Change Timing from CHG:Infrastructure Change. However, the report will not display this field. I opened in the report in Crystal developer and the field shows up. I created a new report with just that field and attached it to the Report form as a brand new report. But the field still does not show up when I run the report form the user tool. I checked premissions on the field and it is set for public. This happens on all of our servers. Any thoughts? Frank Caruso ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Issue with Reconciliation Jobs
Hi Listers, I am facing an issue with the Reconciliation jobs in CMDB 7.5. When the arrecond script is uncommented in armonitor.conf, the RE:Job_Runs form and RE:Job_Events form is being loaded with records continuously. In RE:Job_Runs, the record is loaded with the Run_Status as Started and changes to Aborted immediately. I am not able to get much clue from arrecond.log. Is there any other log I should be looking into? Can someone please help me understand the Reconciliation job process please? If the status of the job is set to Inactive, is it still possible to run the job? Thanks in advance! Regards, SriSamSri Appecherla Mobile# +91 991 610 6008 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
OT: Friday Humor II
http://www.newsday.com/media/flash/2009-04/46217527.swf Maybe not really that funny ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Change Timing Report/Field
Hi Frank, I ran into this same issue. This is a known issue. Here is the KB. Data in the Change Timing field does not appear in reports. http://rkm.bmc.com/rkm/viewdoc.jsp?remedy=1doc=20005944sid=2309746type=P ublishedterms=searchTermsuser=Self%20Help Print http://rkm.bmc.com/rkm/viewdoc.jsp?remedy=1doc=20005944sid=2309746type=P ublishedterms=searchTermsuser=Self%20Help Highlight http://rkm.bmc.com/rkm/viewdoc.jsp?remedy=1doc=20005944sid=2309746type=P ublishedterms=searchTermsuser=Self%20Help Close Details Self Help Document ID: 20005944 Type: Problem Solution Top of Form Problem When we create a custom report via Crystal Reports and then run it in Remedy, the data in the Change Timing field does not show on the report. This is also true for out of the box reports, such as the canned report Changes by Timing report. The data is shown when you run the report in Crystal but does not when it is previewed in Remedy. Product BMC Remedy Change Management Application (version 7.0.03) Environment Solution This is a known issue and has been reported in defect SW00297784. The work around is: In the Admin tool, open the Infrastructure Change form, in the Properties of the Change Timing field under Attributes, change the Alias Values for each of the Timing values. An example is provided in the attachment. Following the example provided: you would change the Emergency alias to Emergency1do the same with the other alias values, save the form. Then, change them back to the original Emergency, Expedited, etc. You will need to do this on all form views where this field is present. Make sure to save a backup of the original form in case you need to restore back. HTH Leonard Neely From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Frank Caruso Sent: Friday, June 05, 2009 9:49 AM To: arslist@ARSLIST.ORG Subject: Change Timing Report/Field ** ARS 7.1 p5 Windows Server 2003 SQL Server 2005 In ITSM 7.03p5 there is a report called Changes by Timing. It uses the field Change Timing from CHG:Infrastructure Change. However, the report will not display this field. I opened in the report in Crystal developer and the field shows up. I created a new report with just that field and attached it to the Report form as a brand new report. But the field still does not show up when I run the report form the user tool. I checked premissions on the field and it is set for public. This happens on all of our servers. Any thoughts? Frank Caruso _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: How do you PUSH to a Web Service ???
It all depends upon the Operation that you select. Mappings (Input/Output) are based on the selected Operation. Thanks Mahesh On Fri, Jun 5, 2009 at 11:11 AM, Sean Harrodine sean_rem...@yahoo.co.ukwrote: ** Hi All, I wonder if anyone can assist me with what is hopefully a simple question with a simple answer on web services. I know that you can set the contents of a field by using a web service to go and extract the data from an external source Example modify entry on a form - this invokes the SET field to read data from WEB SERVICE, use a WSDL to go off, compare and match the Stock Market Symbol and then pull back the results and update the field on the form (Remedy example) But.my question is, if i wanted to PUSH the results of a field/s based on an SUBMIT or MODIFY out through a WEB SERVICE, how do i do it ? I want to be able to push data out under certain scenarios to another ticketing system and it will need to be sent to a Web Service. PUSH doesnt have the option to PUSH value to WEB SERVICEyou only seem to be able to do a SET FIELD and then Read Value From a Web service Am i being blind or just blindly dumb today ??? All help gratefully received. TIA Sean _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: How do you PUSH to a Web Service ???
If you want to push the data to another ticketing system, you would need a WSDL from that application with Create or Modify functions. Then, you would load that WSDL from the filter and select the appropriate function and map the fields accordingly. Thanks Mahesh On Fri, Jun 5, 2009 at 1:45 PM, Mahesh Chandra mchand...@gmail.com wrote: It all depends upon the Operation that you select. Mappings (Input/Output) are based on the selected Operation. Thanks Mahesh On Fri, Jun 5, 2009 at 11:11 AM, Sean Harrodine sean_rem...@yahoo.co.ukwrote: ** Hi All, I wonder if anyone can assist me with what is hopefully a simple question with a simple answer on web services. I know that you can set the contents of a field by using a web service to go and extract the data from an external source Example modify entry on a form - this invokes the SET field to read data from WEB SERVICE, use a WSDL to go off, compare and match the Stock Market Symbol and then pull back the results and update the field on the form (Remedy example) But.my question is, if i wanted to PUSH the results of a field/s based on an SUBMIT or MODIFY out through a WEB SERVICE, how do i do it ? I want to be able to push data out under certain scenarios to another ticketing system and it will need to be sent to a Web Service. PUSH doesnt have the option to PUSH value to WEB SERVICEyou only seem to be able to do a SET FIELD and then Read Value From a Web service Am i being blind or just blindly dumb today ??? All help gratefully received. TIA Sean _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Passing variables between Applications and Tasks
Does anyone know if it's possible to pass variable data from ITSM applications (e.g. Change mgmt or Work Orders) to Task and/or Task Groups? I've successfully configured variables to pass from one task to another and from one task group to another but everything I've read appears to be limited within the Task mgmt System(TMS) itself. I haven't seen anything which shows how to pass data from the parent to the task or task group. Thanks in advance. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
ARS 7.5 Install Question
Can anyone help me understand and perhaps provide wisdom on this? When I install ARS 7.5 it installs Tomcat 5.x When I install CMDB it installs Tomcat 6.x I don't seem to have any choice in the matter, and I would prefer to use just one version, different ports. When I installed Tomcat 6 manually, neither ARS or CMDB will recognize it. Uninstalling 7.5 is just so much fun, as I discovered. NOT! Nothing like having to go into the registry to remove stuff, no uninstall and/or it doesn't uninstall everything. I must have missed something, don't understand something, or it has not clicked why this makes sense that they do it this way. Windows SQL IIS Patch 01 used to install Thanks, Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Passing variables between Applications and Tasks
Our primary user community works only on Incidents or Tasks. Since we completely bypass the Work Order system, we wanted to figure out a way to pass the variables from Work Order to Task but haven’t had any luck. Even I was successful in passing variables between Tasks but couldn't figure out a way to fetch information from the parent system (Work Orders/ Change), finally gave up since I had many other critical issues on my plate. As far as my research goes, this would basically require understanding the CAI system and how each Event works. Please share your experience when you are done. Good Luck. Thanks Mahesh On Fri, Jun 5, 2009 at 5:39 PM, Savant, don...@dts donald.sav...@dts.ca.gov wrote: ** Does anyone know if it’s possible to pass variable data from ITSM applications (e.g. Change mgmt or Work Orders) to Task and/or Task Groups? I’ve successfully configured variables to pass from one task to another and from one task group to another but everything I’ve read appears to be limited within the Task mgmt System(TMS) itself. I haven’t seen anything which shows how to pass data from the parent to the task or task group. Thanks in advance. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ARS 7.5 Install Question
Mark, This is incomplete, but it might help a little. Tomcat 5.x is used by everything except Web Services and I think AIE, which require Tomcat 6. BMC recommends that the Tomcat 6 components be on another server, for that reason at least. Uninstalling the CMDB does not work with the Uninstaller or the Add/Remove programs. The only way I have found that worked was that there is a cleanup executable buried deep in the install directory (sorry, can't remember the particulars). It does work. I have heard that the fix for that will be in patch 3. Also, do NOT trust the HTML logs as official judges of whether an installation works. They are no longer reliable in that regard in 7.5, especially with Approval and Assignment. Rick On Fri, Jun 5, 2009 at 6:47 PM, Mark Lev mark@rightstarsystems.comwrote: ** Can anyone help me understand and perhaps provide wisdom on this? When I install ARS 7.5 it installs Tomcat 5.x When I install CMDB it installs Tomcat 6.x I don’t seem to have any choice in the matter, and I would prefer to use just one version, different ports. When I installed Tomcat 6 manually, neither ARS or CMDB will recognize it. Uninstalling 7.5 is just so much fun, as I discovered. NOT! Nothing like having to go into the registry to remove stuff, no uninstall and/or it doesn’t uninstall everything. I must have missed something, don’t understand something, or it has not clicked why this makes sense that they do it this way. Windows SQL IIS Patch 01 used to install Thanks, Mark _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: No Email send
incident version 7.0.03, AR Server 7.1, I have checked that, there is no records in Email Message, and have changed the Notification method to email Jason Bess wrote: What version of Incident are you using? Are any records being generated in the AR System Email Messages table? If you're using 7, check the NTE:CFG-Notification Events form. Make sure Remedy Notification Method is not set to Alert or None. From: Kevin kaitouno.1...@gmail.com To: arslist@ARSLIST.ORG Sent: Friday, June 5, 2009 11:46:04 AM Subject: No Email send ** hi,all there is the problem, when i completed the incident process, there is no email be send, even not push to the email message form, the email engine is running, so how can i check which part was wrong, can someone give me a list to check in order. Best Regards! Kevin, Jin Leadtrust, Hangzhou, China -- Add: Floor 8, Huaxing Centry Building, No.317 Wantang Rd, Hangzhou, 310012 PRC Tel:086-0571-87397397 Fax:086-0571-87397399 Mobile:13777801411 Web:www.leadtrust.cn _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/No-Email-send-tp23884551p23898930.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
