Re: Selection Menu Question

[Joe DeSouza]

While I think I more or less understand what you want to do, what exactly do 
you mean by 'filter out attributes of a selection field' ??

Are you looking to perform a search Based on the selection of the INC Status? 
So if 'In Progress' is selected do you want the system to return results that 
contain records that have the App Status of 'Approoved', 'Scheduled' and 
'BreakFix'??

If so depending on where you want that search result to be returned to, 
(Results List or Table Field) I do not think it is really hard to build an 
external qualification that does it?

Wouldn't you be looking at creating an external qualificaton that could be used 
in the table field or results list that would build the qualication against the 
App Status on selection of the INC Status? I think its as simple as that..

Or have I understood what you want to do wrong? Sorry more questions than 
answers - so if I have understood you wrong please try and explain what exactly 
you are aiming for..

Cheers

Joe



From: John Kelley 
To: arslist@ARSLIST.ORG
Sent: Tuesday, July 7, 2009 4:14:41 PM
Subject: Selection Menu Question


Hi List 


Is it possible to setup an Active link to filter out attributes of a selection 
field drop down? 
Heres the story. 

I currently have on my Helpdesk form the INC Status field that has the normal 
status' and an APP Status field which has other Process status' for example.  
Approve, Scheduled, Awaiting release, Breakfix, Go-live, No-Go etc. 

I also have another form with APP Status and INC Status.  I save entries of APP 
status with a particular INC status. 
For Ex. 
APP Status        INC Status 
Approve        In Progress 
Scheduled        In Progress 
BreakFix        In Progress 
Awaiting  rel        Pending 
Go Live                Resolved 

Now I'm trying to get the APP status on the Helpdesk form to filter out what 
matches to the INC status that is selected.   
Basically I should be able to select INC Status of "In Progress" and It should 
show me three items. 
I think the selection field is the problem, I may need a character field 
instead and then map a menu to it. 
Or continue with my AL somehow 

Any ideas. 
Thanks John 

ARS 7.1 patch 6 
Apps 7.003 patch6




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Re: ITSM Version on AR server

[Joe DeSouza]

Look at the Share Application Properties form.. It has all the versioning 
information of all the core products as well as the ITSM apps and their 
versions and patches installed..

Cheers

Joe



From: nsachin 
To: arslist@ARSLIST.ORG
Sent: Wednesday, July 8, 2009 1:35:28 AM
Subject: ITSM Version on AR server

Hello All,

How to find the version of ITSM suite installed on AR server?

Regards



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ITSM Version on AR server

[nsachin]

Hello All,

How to find the version of ITSM suite installed on AR server?

Regards
-- 
View this message in context: 
http://www.nabble.com/ITSM-Version-on-AR-server-tp24385619p24385619.html
Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

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Robert02 Kern is out of the office.

[Robert . 2 . Kern]

I will be out of the office starting  08.07.2009 and will not return until
06.08.2009.

I will work on your email after my return.

HP Service Manager Reporting and Training: Christoph Sommerlik
Migration Planing: Claus Witzgall
HP Service Manager (technical and organisation), Remedy (SIMS+ITSM), Change
Management Operations: Martin Hammermann

Service Desk Topics: Janker August, Janette Galvan-Diaz, Anthony Vanta
Head: Walter Zettl


Have a great day,
Robert

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Re: Resolved: AR User Floating licenses converting to Read (UNCLASSIFIED)

[Roger Justice]

I have encountered similar problems with a client that was caused by the user 
cache and we had to do the same thing. They were still in the testing mode and 
only one user encountered the issue.


-Original Message-
From: Jason Miller 
To: arslist@ARSLIST.ORG
Sent: Tue, Jul 7, 2009 4:06 pm
Subject: Re: Resolved: AR User Floating licenses converting to Read 
(UNCLASSIFIED)


** And then I read the resolution thread...? Nevermind my last email.


On Tue, Jul 7, 2009 at 8:24 AM, Nguyen, AnhThien Mr CTR NG NGB ARNG 
 wrote:

Classification: UNCLASSIFIED
Caveats: FOUO

Thank you all for your suggestions. After using them, I still was not able to
make the AR User floating working for my users. I then did what Remedy
support suggested (restart Remedy service), and it worked. I then talked to
them to see why this has happened, to see what the root cause of the problem
might be. Basically, they said they have seen this before and it could be due
to various reasons, such as, cache problems. Anyway, I asked them to send me
something in writing, and hopefully, I'll receive that email soon.

Again, thanks for everyone's involvement.

Thien

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF AFMC 72
CS/SCBAH
Sent: Tuesday, July 07, 2009 10:38 AM
To: arslist@ARSLIST.ORG
Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED)

Additionally, try logging into only that server with your admin tool. If you
receive the standard message stating:

"This version of the Action Request System(R) is ready for use or evaluation
without purchasing or activiating an authorization key. For unlimited
capabilities, contact your sales representative or visit www.remedy.com.
(ARERR 2877) "

If you receive the above error message, then something is wrong with your AR
Server license (probably the MAC address/Host ID).


Thanks,

Gary Opela, Jr.
Sr. Remedy Engineer
Avaya Phone Admin
RSP Cert, Sec+
405 739 7006 x30043


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Nguyen, AnhThien Mr CTR NG NGB ARNG
Sent: Tuesday, July 07, 2009 9:32 AM
To: arslist@ARSLIST.ORG
Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED)

Classification: UNCLASSIFIED
Caveats: FOUO

No, the Read(floating) license stays with that user. The user can search but
cannot save or modify any ticket.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Tuesday, July 07, 2009 10:25 AM
To: arslist@ARSLIST.ORG
Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED)

Do the floating(read) licences convert to write licenses when a search or
modify is performed?

Rick

-Original Message-
From: ? ? ? ? "Nguyen, AnhThien Mr CTR NG NGB ARNG"
? ? ? ? ? ? ?

Date: ? ? ? ? Tue, 7 Jul 2009 10:21:28
To: 
Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED)


Classification: UNCLASSIFIED
Caveats: FOUO

Thanks Roger, but we are well below the number of Floating licenses
available. Everyone that has an AR User floating licensing are experiencing
this problem, not just a few. I have also tried what you suggested in
releasing every floating user. However, when they log back in and receive an
AR User floating, they still get the Read (floating).

Btw, we're ARS 7.1.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Roger Justice
Sent: Tuesday, July 07, 2009 10:06 AM
To: arslist@ARSLIST.ORG
Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED)

** This is working as designed. When a person with a floating ?license logs
in they are provided a Read(floating) license, when they save the system
queries the floating licenses to determine if a write license is available.
The problem you are encountering could be associated to Floating write
licenses not being released. Do a license count if this occurs again to see
how many floating licenses are being used.


-Original Message-
From: Nguyen, AnhThien Mr CTR NG NGB ARNG 
To: arslist@ARSLIST.ORG
Sent: Tue, Jul 7, 2009 9:56 am
Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED)


Classification: UNCLASSIFIED
Caveats: FOUO

Thanks Rick. ?However, I have talked with Remedy and they verified that my AR
Server license is valid and supported. Looks like a restart is necessary.
Otherwise, do you have any other thoughts?

TIA
Thien

-Original Message-
From: Action Request System discussion list(ARSList)_Platinum Sponsor:
rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_

Classification: UNCLASSIFIED
Caveats: FOUO


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Re: Converting MACRO

[LJ Longwing]

If you are going to attempt it on an existing server, I highly recommend
doing a complete DB backup before in case anything gets corrupted.

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mayfield, Andy L.
Sent: Tuesday, July 07, 2009 2:43 PM
To: arslist@ARSLIST.ORG
Subject: Re: Converting MACRO


** 

I was able to download the 5.x admin tool.  Would you recommend NOT
attempting this on a test server?  It would be difficult for me to get a new
5.x server setup.   

I may just have to try and recreate them manually, but I suspect that would
be difficult as well.

 

Andy L. Mayfield
Protection & Control Technician Sr.
Alabama Power Company
Office: 205-226-1805
Cell: 205-288-9140
SoLinc: 10*19140 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Tuesday, June 30, 2009 5:45 PM
To: arslist@ARSLIST.ORG
Subject: Re: Converting MACRO

 

I wouldn't try a 6.3 tool against 7 though. What I would do is convert the
macros on a 6.3 server (if I had one or if I could setup one temporarily),
export them and them import them into 7 using a 7 tool.

 

Joe

 

  _  

From: LJ Longwing 
To: arslist@ARSLIST.ORG
Sent: Tuesday, June 30, 2009 2:23:53 PM
Subject: Re: Converting MACRO

The macro conversion actions were taken out of the Admin tool in v7.0 I
think...so if you still have a 6.3 admin tool laying around you should find
it in the menus. 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mayfield, Andy L.
Sent: Tuesday, June 30, 2009 12:11 PM
To: arslist@ARSLIST.ORG
Subject: Converting MACRO

I remember there was once a way to convert MACRO's to AL's, but I am unable
to find it now. I searched the documentation and found a reference in the
Master Index to the "MACRO conversion procedure" in the Workflow Objects
Guide, but I cannot find anything about it there.

Is that still around?

ARS 7.1
Windows
MSSQL 

Andy L. Mayfield
Protection & Control Technician Sr.
Alabama Power Company
Office: 205-226-1805
Cell: 205-288-9140
SoLinc: 10*19140

 

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Re: Converting MACRO

[Mayfield, Andy L.]

I was able to download the 5.x admin tool.  Would you recommend NOT
attempting this on a test server?  It would be difficult for me to get a
new 5.x server setup.   

I may just have to try and recreate them manually, but I suspect that
would be difficult as well.

 

Andy L. Mayfield
Protection & Control Technician Sr.
Alabama Power Company
Office: 205-226-1805
Cell: 205-288-9140
SoLinc: 10*19140 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Tuesday, June 30, 2009 5:45 PM
To: arslist@ARSLIST.ORG
Subject: Re: Converting MACRO

 

I wouldn't try a 6.3 tool against 7 though. What I would do is convert
the macros on a 6.3 server (if I had one or if I could setup one
temporarily), export them and them import them into 7 using a 7 tool.

 

Joe

 



From: LJ Longwing 
To: arslist@ARSLIST.ORG
Sent: Tuesday, June 30, 2009 2:23:53 PM
Subject: Re: Converting MACRO

The macro conversion actions were taken out of the Admin tool in v7.0 I
think...so if you still have a 6.3 admin tool laying around you should
find it in the menus. 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mayfield, Andy L.
Sent: Tuesday, June 30, 2009 12:11 PM
To: arslist@ARSLIST.ORG
Subject: Converting MACRO

I remember there was once a way to convert MACRO's to AL's, but I am
unable to find it now. I searched the documentation and found a
reference in the Master Index to the "MACRO conversion procedure" in the
Workflow Objects Guide, but I cannot find anything about it there.

Is that still around?

ARS 7.1
Windows
MSSQL 

Andy L. Mayfield
Protection & Control Technician Sr.
Alabama Power Company
Office: 205-226-1805
Cell: 205-288-9140
SoLinc: 10*19140

 

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Are"_

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Selection Menu Question

[John Kelley]

Hi List


Is it possible to setup an Active link to filter out attributes of a 
selection field drop down?
Heres the story.

I currently have on my Helpdesk form the INC Status field that has the 
normal status' and an APP Status field which has other Process status' for 
example.  Approve, Scheduled, Awaiting release, Breakfix, Go-live, No-Go 
etc.

I also have another form with APP Status and INC Status.  I save entries 
of APP status with a particular INC status. 
For Ex.
APP Status  INC Status
Approve In Progress
Scheduled   In Progress
BreakFixIn Progress
Awaiting  rel   Pending
Go Live Resolved

Now I'm trying to get the APP status on the Helpdesk form to filter out 
what matches to the INC status that is selected. 
Basically I should be able to select INC Status of "In Progress" and It 
should show me three items.
I think the selection field is the problem, I may need a character field 
instead and then map a menu to it. 
Or continue with my AL somehow

Any ideas.
Thanks John

ARS 7.1 patch 6
Apps 7.003 patch6


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Re: Resolved: AR User Floating licenses converting to Read (UNCLASSIFIED)

[Jason Miller]

And then I read the resolution thread...  Nevermind my last email.

On Tue, Jul 7, 2009 at 8:24 AM, Nguyen, AnhThien Mr CTR NG NGB ARNG <
anhthien.ngu...@us.army.mil> wrote:

> Classification: UNCLASSIFIED
> Caveats: FOUO
>
> Thank you all for your suggestions. After using them, I still was not able
> to
> make the AR User floating working for my users. I then did what Remedy
> support suggested (restart Remedy service), and it worked. I then talked to
> them to see why this has happened, to see what the root cause of the
> problem
> might be. Basically, they said they have seen this before and it could be
> due
> to various reasons, such as, cache problems. Anyway, I asked them to send
> me
> something in writing, and hopefully, I'll receive that email soon.
>
> Again, thanks for everyone's involvement.
>
> Thien
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF AFMC 72
> CS/SCBAH
> Sent: Tuesday, July 07, 2009 10:38 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED)
>
> Additionally, try logging into only that server with your admin tool. If
> you
> receive the standard message stating:
>
> "This version of the Action Request System(R) is ready for use or
> evaluation
> without purchasing or activiating an authorization key. For unlimited
> capabilities, contact your sales representative or visit www.remedy.com.
> (ARERR 2877) "
>
> If you receive the above error message, then something is wrong with your
> AR
> Server license (probably the MAC address/Host ID).
>
>
> Thanks,
>
> Gary Opela, Jr.
> Sr. Remedy Engineer
> Avaya Phone Admin
> RSP Cert, Sec+
> 405 739 7006 x30043
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Nguyen, AnhThien Mr CTR NG NGB
> ARNG
> Sent: Tuesday, July 07, 2009 9:32 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED)
>
> Classification: UNCLASSIFIED
> Caveats: FOUO
>
> No, the Read(floating) license stays with that user. The user can search
> but
> cannot save or modify any ticket.
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Rick Cook
> Sent: Tuesday, July 07, 2009 10:25 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED)
>
> Do the floating(read) licences convert to write licenses when a search or
> modify is performed?
>
> Rick
>
> -Original Message-
> From: "Nguyen, AnhThien Mr CTR NG NGB ARNG"
>  
>
> Date: Tue, 7 Jul 2009 10:21:28
> To: 
> Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED)
>
>
> Classification: UNCLASSIFIED
> Caveats: FOUO
>
> Thanks Roger, but we are well below the number of Floating licenses
> available. Everyone that has an AR User floating licensing are experiencing
> this problem, not just a few. I have also tried what you suggested in
> releasing every floating user. However, when they log back in and receive
> an
> AR User floating, they still get the Read (floating).
>
> Btw, we're ARS 7.1.
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Roger Justice
> Sent: Tuesday, July 07, 2009 10:06 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED)
>
> ** This is working as designed. When a person with a floating  license logs
> in they are provided a Read(floating) license, when they save the system
> queries the floating licenses to determine if a write license is available.
> The problem you are encountering could be associated to Floating write
> licenses not being released. Do a license count if this occurs again to see
> how many floating licenses are being used.
>
>
> -Original Message-
> From: Nguyen, AnhThien Mr CTR NG NGB ARNG 
> To: arslist@ARSLIST.ORG
> Sent: Tue, Jul 7, 2009 9:56 am
> Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED)
>
>
> Classification: UNCLASSIFIED
> Caveats: FOUO
>
> Thanks Rick.  However, I have talked with Remedy and they verified that my
> AR
> Server license is valid and supported. Looks like a restart is necessary.
> Otherwise, do you have any other thoughts?
>
> TIA
> Thien
>
> -Original Message-
> From: Action Request System discussion list(ARSList)_Platinum Sponsor:
> rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_
>
> Classification: UNCLASSIFIED
> Caveats: FOUO
>
> 
> _
> __
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum
> Sponsor:rmisoluti...@verizon.net ARSlist: 
> "Where the Answers Are"
> Classification: UNCLASSIFIED
> Caveats: FOUO
>
> _

Re: AR User Floating licenses converting to Read (UNCLASSIFIED)

[Jason Miller]

If the server is validly licensed, what about External Authentication?  Do
you have "Authenticate Unregistered User" checked?  Or even "Allow Guest
Users"

I think it is a long shot that all of your users would have started using
the different case usernames then they usually use. This sounds like a
symptom of people authenticating not using the exact case as their login
name in the User record.

In the case of Authenticate Unregistered Users they would still authenticate
to the LDAP server but would not match up their User record.  They would be
logged in but their licenses and groups would not be picked up from the User
form.

For Allow Guest Users they would be allow to login as a guest using any
username they typed in.

You usually wouldn't see a user behavior change on mass scale like this.

Did something in change between the external authentication server and
Remedy?  Maybe their LDAP usernames where changed (jsmith changed to
john.smith) and they are now registering as Guests?  Maybe somebody changed
the case of the Login Names of all of these users in the User form?

Just some thoughts, HTH.
Jason

On Tue, Jul 7, 2009 at 7:38 AM, Opela, Gary L CTR USAF AFMC 72 CS/SCBAH <
gary.opela@tinker.af.mil> wrote:

> Additionally, try logging into only that server with your admin tool. If
> you receive the standard message stating:
>
> "This version of the Action Request System(R) is ready for use or
> evaluation without purchasing or activiating an authorization key. For
> unlimited capabilities, contact your sales representative or visit
> www.remedy.com. (ARERR 2877) "
>
> If you receive the above error message, then something is wrong with
> your AR Server license (probably the MAC address/Host ID).
>
>
> Thanks,
>
> Gary Opela, Jr.
> Sr. Remedy Engineer
> Avaya Phone Admin
> RSP Cert, Sec+
> 405 739 7006 x30043
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Nguyen, AnhThien Mr CTR NG NGB
> ARNG
>  Sent: Tuesday, July 07, 2009 9:32 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED)
>
> Classification: UNCLASSIFIED
> Caveats: FOUO
>
> No, the Read(floating) license stays with that user. The user can search
> but
> cannot save or modify any ticket.
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Rick Cook
> Sent: Tuesday, July 07, 2009 10:25 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED)
>
> Do the floating(read) licences convert to write licenses when a search
> or
> modify is performed?
>
> Rick
>
> -Original Message-
> From: "Nguyen, AnhThien Mr CTR NG NGB ARNG"
>  
>
> Date: Tue, 7 Jul 2009 10:21:28
> To: 
> Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED)
>
>
> Classification: UNCLASSIFIED
> Caveats: FOUO
>
> Thanks Roger, but we are well below the number of Floating licenses
> available. Everyone that has an AR User floating licensing are
> experiencing
> this problem, not just a few. I have also tried what you suggested in
> releasing every floating user. However, when they log back in and
> receive an
> AR User floating, they still get the Read (floating).
>
> Btw, we're ARS 7.1.
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Roger Justice
> Sent: Tuesday, July 07, 2009 10:06 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED)
>
> ** This is working as designed. When a person with a floating  license
> logs
> in they are provided a Read(floating) license, when they save the system
> queries the floating licenses to determine if a write license is
> available.
> The problem you are encountering could be associated to Floating write
> licenses not being released. Do a license count if this occurs again to
> see
> how many floating licenses are being used.
>
>
> -Original Message-
> From: Nguyen, AnhThien Mr CTR NG NGB ARNG 
> To: arslist@ARSLIST.ORG
> Sent: Tue, Jul 7, 2009 9:56 am
> Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED)
>
>
> Classification: UNCLASSIFIED
> Caveats: FOUO
>
> Thanks Rick.  However, I have talked with Remedy and they verified that
> my AR
> Server license is valid and supported. Looks like a restart is
> necessary.
> Otherwise, do you have any other thoughts?
>
> TIA
> Thien
>
> -Original Message-
> From: Action Request System discussion list(ARSList)_Platinum Sponsor:
> rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_
>
> Classification: UNCLASSIFIED
> Caveats: FOUO
>
> 
> _
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OT; REMEDY SYSTEMS ENGINEER US CITIZEN WITH DoD CLEARANCE BOULDER COLORADO

[Jeff Glaser]

We have a new opportunity for s Remedy Engineer in Boulder, Colorado. This is 
W-2 with Benefits

MUST BE US Citizen with active DoD Clearance:

If interested please rush resume. If not for you, I would appreciate any 
referrals you can make. Thank you.

 

 Systems Engineer  with  BMC Remedy ITSM Suite 7.1. 
  
  Boulder, CO 
  
US CITIZEN with DoD  SECRET Clearance Required 
    
Job Description: Remedy Systems Engineer
Requirement
•   5 plus   years experience in installing, maintaining and managing 
Remedy applications   on AIX, UNIX or LINUX. 
•   Requires familiarity with BMC Remedy products   including Configuration 
Management (CMDB), IT Service Management (ITSM)   Suite including Analytics, 
Mid-tier, Remedy Knowledge Management,  
 Change Management, Problem Management, Flashboards, Migrator, 
Service Desk   (Incident Management), AR System, Service Level Management 
(SLM),  and   Service Request Management. 
  
Responsibilities
•   Analyze customer's needs to determine the technical solutions that will 
best meet those needs, including gathering and reviewing detailed technical 
requirements.
•   Design the overall architecture of unique tools solutions for customers 
and integrating all of the unique requirements into one comprehensive solution.
•   Develop detailed specifications necessary to achieve the desired 
technical solution, including architectural details, coding and  scripting the 
tools to be used.
•   Develop, maintain & support Remedy customizations to improve service  
delivery, customer needs or productivity improvements
•   Install, configure, integrate (with DB2 and Tivoli software),  and 
support BMC Remedy ITSM Suite 7.1. 
  
 Desired Experience:  At least 5+ years of experience related to technologies 
listed in Skills listed below
  
Technical Skills: 
•   Perform infrastructure planning and package implementation including 
hardware sizing and capacity planning. 
>   Perform installation of Remedy software, upgrades and patches. 
•   Customize Remedy applications when out-of-the-box solutions are not  
adequate. 
•   Analyze and evaluate enhancement requests and Remedy application 
capabilities to minimize customization where possible. 
•   Troubleshoot and resolve BMC Remedy applications issues including root 
cause analysis. 
•   Integrate Remedy with Enterprise tools and proactively monitor Remedy 
applications. 
•   Perform risk identification, assessment, remediation, and performance 
tuning. 
•   Remedy out-of-box configuration and implementation. 
•   Solid understanding of relational databases such as Oracle and SQL  
Server. 
•   Developing/implementing forms, web forms, active links, filters, 
escalations, dashboards, menus, guides, data-driven menus/workflow, reporting, 
and other related components.
•   Coordination and planning development projects including estimating 
effort and determining schedules. 
•   Infrastructure planning around package implementation to include   
hardware sizing, configuration, customization and deployment.  
•   ITIL Foundation certification (required within 60 days of start)
  
Non-Technical Skills: 
•   Excellent teamwork skills; written and oral communication skills. 
•   Excellent formal documentation skills 

Work environment: Work as part of an integrated team onsite at the client’s 
Boulder,  CO campus providing operational support in a 24 x 7 x 365 day a year 
environment.
Weekend and night support may be  required.  (Will require passing addition 
background investigation for DHS)



Sincerely,

Jeffrey Glaser
VP IT Resource Recruiting
NewGen Technologies
703-729-3382 (o)
703-597-7167 (c)

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Re: DataImport JavaDoc

[LJ Longwing]

I have a Java program that does all sorts of migration work for us,
including data import from ARX.  I have previously written my own parsing
routine for ARX which works fairly well, but I would prefer to use theirs
(because it's theirs) from within my Java program without launching another
shell to execute it.  My hope was that they built it to be called as an
instance, and I have it 'functional' but I would like to do some additional
things than just grab the file and import it...and am having difficulty
figuring out the interface without any documentation.

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Tuesday, July 07, 2009 11:02 AM
To: arslist@ARSLIST.ORG
Subject: Re: DataImport JavaDoc


** 

It would surprise me that they intended it to be used in this manner, as I
would expect they would expect you to use the Remedy API to do it in your
program (though I could be wrong).  Are you importing data from a file or
from data stored in memory?  If from a file, couldn't you simply call out to
the command line version of the import utility to do the work?  I know that
may not be as elegant or streamlined as it sounds like you would like, but
it might be much easier.

 

Lyle

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Tuesday, July 07, 2009 10:57 AM
To: arslist@ARSLIST.ORG
Subject: Re: DataImport JavaDoc

 

** 

I am not entirely sure of that, no, but I'm hoping they did :)  I have need
of doing data import via java program and am wanting to use theirs instead
of the one I built that has a few problems with it :)

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Tuesday, July 07, 2009 10:48 AM
To: arslist@ARSLIST.ORG
Subject: Re: DataImport JavaDoc

** 

You sound like you're trying to use Java program and Java API
interchangeably here.  Are you sure that BMC intended its import utility to
also provide an API for use in other programs?  

 

Lyle

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Tuesday, July 07, 2009 9:28 AM
To: arslist@ARSLIST.ORG
Subject: Re: DataImport JavaDoc

 

** 

Unfortunately Rahul, that is also documentation on how to use their tools
via the command line.  

 

In 7.5 the Import tool is a Java program.  I would like to attach to that
Java API via my Java program and perform actions with it.  I have been able
to successfully add their java class to my program, but without
documentation I'm finding it difficult to utilize the api.

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Maheshwari, Rahul
Sent: Tuesday, July 07, 2009 9:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: DataImport JavaDoc

** 

 

The documentation is available in Chapter-17 of the following:

 

http://documents.bmc.com/supportu/documents/53/80/95380/95380.pdf

 

 

Thanks & Regards,

 

Rahul Maheshwari

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Tuesday, July 07, 2009 8:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: DataImport JavaDoc

 

That unfortunately is help on how to use the GUI tool, not documentation of
the APIand the normal API JavaDocs don't have this documentation.

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ian Trimnell
Sent: Monday, July 06, 2009 11:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: DataImport JavaDoc

** LJ Longwing wrote: 

** 

I'm looking for the JavaDoc for the new 7.5 Java DataImport tool.  Any
suggestions on where to find?

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_ 

Hi,

I don't know which platform you are using but I found the documentation -
well, the help files - in the plugins folder within the distribution folder.
On our Windows 2003 server they are in:

C:\Program Files\BMC
Software\ARSystem\dataimporttool\plugins\com.bmc.arsys.dataimport.help_7.5.0
\doc.zip

In the com.bmc.arsys.dataimport.help_7.5.0 folder are some xml files which
make up the index pages.  These HTML pages are what you get if you select
Help Contents form the Help menu within BMC Remedy Data Import.

Hope this helps,

Ian
  _  


Ian Trimnell, AR System Lead Developer (amongst other jobs),
Specialist Support & Information Team, Academic & Administrative Computing
Service
Open University, MILTON KEYNES, UK
Phone: 01908 653741   web: http://www.open.ac.uk/
The Open University is incorporated by Royal Charter (RC 000391), an exempt
charity in England & Wales and a charity registered in Scotland (SC 038302).


_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_ 

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"__Platinum 

Re: DataImport JavaDoc

[Lyle Taylor]

It would surprise me that they intended it to be used in this manner, as I 
would expect they would expect you to use the Remedy API to do it in your 
program (though I could be wrong).  Are you importing data from a file or from 
data stored in memory?  If from a file, couldn't you simply call out to the 
command line version of the import utility to do the work?  I know that may not 
be as elegant or streamlined as it sounds like you would like, but it might be 
much easier.

Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Tuesday, July 07, 2009 10:57 AM
To: arslist@ARSLIST.ORG
Subject: Re: DataImport JavaDoc

**
I am not entirely sure of that, no, but I'm hoping they did :)  I have need of 
doing data import via java program and am wanting to use theirs instead of the 
one I built that has a few problems with it :)


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Tuesday, July 07, 2009 10:48 AM
To: arslist@ARSLIST.ORG
Subject: Re: DataImport JavaDoc
**
You sound like you're trying to use Java program and Java API interchangeably 
here.  Are you sure that BMC intended its import utility to also provide an API 
for use in other programs?

Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Tuesday, July 07, 2009 9:28 AM
To: arslist@ARSLIST.ORG
Subject: Re: DataImport JavaDoc

**
Unfortunately Rahul, that is also documentation on how to use their tools via 
the command line.

In 7.5 the Import tool is a Java program.  I would like to attach to that Java 
API via my Java program and perform actions with it.  I have been able to 
successfully add their java class to my program, but without documentation I'm 
finding it difficult to utilize the api.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Maheshwari, Rahul
Sent: Tuesday, July 07, 2009 9:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: DataImport JavaDoc
**

The documentation is available in Chapter-17 of the following:

http://documents.bmc.com/supportu/documents/53/80/95380/95380.pdf


Thanks & Regards,

Rahul Maheshwari


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Tuesday, July 07, 2009 8:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: DataImport JavaDoc

That unfortunately is help on how to use the GUI tool, not documentation of the 
APIand the normal API JavaDocs don't have this documentation.


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Ian Trimnell
Sent: Monday, July 06, 2009 11:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: DataImport JavaDoc
** LJ Longwing wrote:
**
I'm looking for the JavaDoc for the new 7.5 Java DataImport tool.  Any 
suggestions on where to find?
_Platinum Sponsor: rmisoluti...@verizon.net 
ARSlist: "Where the Answers Are"_

Hi,

I don't know which platform you are using but I found the documentation - well, 
the help files - in the plugins folder within the distribution folder.  On our 
Windows 2003 server they are in:

C:\Program Files\BMC 
Software\ARSystem\dataimporttool\plugins\com.bmc.arsys.dataimport.help_7.5.0\doc.zip

In the com.bmc.arsys.dataimport.help_7.5.0 folder are some xml files which make 
up the index pages.  These HTML pages are what you get if you select Help 
Contents form the Help menu within BMC Remedy Data Import.

Hope this helps,

Ian

Ian Trimnell, AR System Lead Developer (amongst other jobs),
Specialist Support & Information Team, Academic & Administrative Computing 
Service
Open University, MILTON KEYNES, UK
Phone: 01908 653741   web: http://www.open.ac.uk/
The Open University is incorporated by Royal Charter (RC 000391), an exempt 
charity in England & Wales and a charity registered in Scotland (SC 038302).
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_
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Are"_
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may contain confidential and privileged information. Any unauthorized review, 
use, disclosure or distribution is prohibited. If you are not the intended 
recipient, please contact the sender by reply email and destroy all copies of 
the original message.
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__

Re: DataImport JavaDoc

[LJ Longwing]

I am not entirely sure of that, no, but I'm hoping they did :)  I have need
of doing data import via java program and am wanting to use theirs instead
of the one I built that has a few problems with it :)

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Tuesday, July 07, 2009 10:48 AM
To: arslist@ARSLIST.ORG
Subject: Re: DataImport JavaDoc


** 

You sound like you're trying to use Java program and Java API
interchangeably here.  Are you sure that BMC intended its import utility to
also provide an API for use in other programs?  

 

Lyle

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Tuesday, July 07, 2009 9:28 AM
To: arslist@ARSLIST.ORG
Subject: Re: DataImport JavaDoc

 

** 

Unfortunately Rahul, that is also documentation on how to use their tools
via the command line.  

 

In 7.5 the Import tool is a Java program.  I would like to attach to that
Java API via my Java program and perform actions with it.  I have been able
to successfully add their java class to my program, but without
documentation I'm finding it difficult to utilize the api.

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Maheshwari, Rahul
Sent: Tuesday, July 07, 2009 9:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: DataImport JavaDoc

** 

 

The documentation is available in Chapter-17 of the following:

 

http://documents.bmc.com/supportu/documents/53/80/95380/95380.pdf

 

 

Thanks & Regards,

 

Rahul Maheshwari

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Tuesday, July 07, 2009 8:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: DataImport JavaDoc

 

That unfortunately is help on how to use the GUI tool, not documentation of
the APIand the normal API JavaDocs don't have this documentation.

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ian Trimnell
Sent: Monday, July 06, 2009 11:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: DataImport JavaDoc

** LJ Longwing wrote: 

** 

I'm looking for the JavaDoc for the new 7.5 Java DataImport tool.  Any
suggestions on where to find?

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_ 

Hi,

I don't know which platform you are using but I found the documentation -
well, the help files - in the plugins folder within the distribution folder.
On our Windows 2003 server they are in:

C:\Program Files\BMC
Software\ARSystem\dataimporttool\plugins\com.bmc.arsys.dataimport.help_7.5.0
\doc.zip

In the com.bmc.arsys.dataimport.help_7.5.0 folder are some xml files which
make up the index pages.  These HTML pages are what you get if you select
Help Contents form the Help menu within BMC Remedy Data Import.

Hope this helps,

Ian
  _  


Ian Trimnell, AR System Lead Developer (amongst other jobs),
Specialist Support & Information Team, Academic & Administrative Computing
Service
Open University, MILTON KEYNES, UK
Phone: 01908 653741   web: http://www.open.ac.uk/
The Open University is incorporated by Royal Charter (RC 000391), an exempt
charity in England & Wales and a charity registered in Scotland (SC 038302).


_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_ 

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Are"_ 

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
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and may contain confidential and privileged information. Any unauthorized
review, use, disclosure or distribution is prohibited. If you are not the
intended recipient, please contact the sender by reply email and destroy all
copies of the original message.

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
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[no subject]

[marco . rasile]

Hi Folks,

On ITSM 7.5, Release Management Console, I'm trying to find out why the "View 
Calendar" menu option is not showing, under the Advanced Options menu.  
Permissions on that object are Public - View, and I can't find any workflow 
that would hide it on window open/loaded based on Group Permissions.  Any 
thoughts?

Thanks,
Marco Rasile
Remedy Consultant
marco.ras...@bell.net
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Re: DataImport JavaDoc

[Lyle Taylor]

You sound like you're trying to use Java program and Java API interchangeably 
here.  Are you sure that BMC intended its import utility to also provide an API 
for use in other programs?

Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Tuesday, July 07, 2009 9:28 AM
To: arslist@ARSLIST.ORG
Subject: Re: DataImport JavaDoc

**
Unfortunately Rahul, that is also documentation on how to use their tools via 
the command line.

In 7.5 the Import tool is a Java program.  I would like to attach to that Java 
API via my Java program and perform actions with it.  I have been able to 
successfully add their java class to my program, but without documentation I'm 
finding it difficult to utilize the api.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Maheshwari, Rahul
Sent: Tuesday, July 07, 2009 9:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: DataImport JavaDoc
**

The documentation is available in Chapter-17 of the following:

http://documents.bmc.com/supportu/documents/53/80/95380/95380.pdf


Thanks & Regards,

Rahul Maheshwari


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Tuesday, July 07, 2009 8:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: DataImport JavaDoc

That unfortunately is help on how to use the GUI tool, not documentation of the 
APIand the normal API JavaDocs don't have this documentation.


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Ian Trimnell
Sent: Monday, July 06, 2009 11:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: DataImport JavaDoc
** LJ Longwing wrote:
**
I'm looking for the JavaDoc for the new 7.5 Java DataImport tool.  Any 
suggestions on where to find?
_Platinum Sponsor: rmisoluti...@verizon.net 
ARSlist: "Where the Answers Are"_

Hi,

I don't know which platform you are using but I found the documentation - well, 
the help files - in the plugins folder within the distribution folder.  On our 
Windows 2003 server they are in:

C:\Program Files\BMC 
Software\ARSystem\dataimporttool\plugins\com.bmc.arsys.dataimport.help_7.5.0\doc.zip

In the com.bmc.arsys.dataimport.help_7.5.0 folder are some xml files which make 
up the index pages.  These HTML pages are what you get if you select Help 
Contents form the Help menu within BMC Remedy Data Import.

Hope this helps,

Ian

Ian Trimnell, AR System Lead Developer (amongst other jobs),
Specialist Support & Information Team, Academic & Administrative Computing 
Service
Open University, MILTON KEYNES, UK
Phone: 01908 653741   web: http://www.open.ac.uk/
The Open University is incorporated by Royal Charter (RC 000391), an exempt 
charity in England & Wales and a charity registered in Scotland (SC 038302).
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers 
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Are"_
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 NOTICE: This email message is for the sole use of the intended recipient(s) 
and may contain confidential and privileged information. Any unauthorized 
review, use, disclosure or distribution is prohibited. If you are not the 
intended recipient, please contact the sender by reply email and destroy all 
copies of the original message.



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Re: Installing Remedy 7.5 - Issues

[Easter, David]

Anwered here:  http://communities.bmc.com/communities/message/101175#101175

-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.



From: Action Request System discussion list(ARSList) [arsl...@arslist.org] On 
Behalf Of Kaye Bernales [kristine.berna...@macquarie.com]
Sent: Monday, July 06, 2009 4:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: Installing Remedy 7.5 - Issues

Does client have to be Sybase OpenClient version? Or can we have Sybase
ASE version?

Thanks!

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Walters, Mark
Sent: Monday, 6 July 2009 2:28 PM
To: arslist@ARSLIST.ORG
Subject: Re: Installing Remedy 7.5 - Issues

The db can be 12.5.3 or higher but you must use the 12.5.3 client for
ARS to be able to connect to it.  This is all documented in the
compatibility matrix;

http://www.bmc.com/support/reg/remedy-compatibility-tables.html


Mark


From: Action Request System discussion list(ARSList)
[arsl...@arslist.org] On Behalf Of Kaye Bernales
[kristine.berna...@macquarie.com]
Sent: 06 July 2009 07:17
To: arslist@ARSLIST.ORG
Subject: Re: Installing Remedy 7.5 - Issues

Meaning we can have server db as 15 and client as 12.5?  Or should they
be the same?

Thanks!

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Walters, Mark
Sent: Monday, 6 July 2009 2:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: Installing Remedy 7.5 - Issues

ARS 7.5 requires Sybase 12.5.3 client libraries - this is from the
compatibility matrix;

The following database client versions are supported and required to
operate properly with suppor databases.  Database clients must match
this version - lower or higher versions are not supported.
Sybase : 64-bit Sybase 12.5.3
Mark

From: Action Request System discussion list(ARSList)
[arsl...@arslist.org] On Behalf Of Kaye Bernales
[kristine.berna...@macquarie.com]
Sent: 06 July 2009 04:35
To: arslist@ARSLIST.ORG
Subject: Installing Remedy 7.5 - Issues

**
Hi List,

We're trying to install Remedy 7.5 on a test server (Unix - Solaris)
with Sybase database (on another server) - Sybase server installed was
15.0.  When asked for the database client home path, we got a message
saying it can't find the lib directory.  It is somehow looking for a
12_5 directory even if we specified a 15.0 sybase db.

client home path for example: ../ocs/15.0 it's looking for:
../ocs/15.0/ASE-12_5/lib and /ocs/15.0/OCS-12_5/lib

Any ideas?

Thanks!
Kaye

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Re: Resolved: AR User Floating licenses converting to Read (UNCLASSIFIED)

[Alicea, Alex CTR USA]

Classification:  UNCLASSIFIED 
Caveats: FOUO

Thien,
  Could you forward whatever BMC sends you. We get that same issue
intermittently.

Alex 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Nguyen, AnhThien Mr CTR NG NGB
ARNG
Sent: Tuesday, July 07, 2009 11:25 AM
To: arslist@ARSLIST.ORG
Subject: Resolved: AR User Floating licenses converting to Read
(UNCLASSIFIED)

Classification: UNCLASSIFIED
Caveats: FOUO

Thank you all for your suggestions. After using them, I still was not able
to
make the AR User floating working for my users. I then did what Remedy
support suggested (restart Remedy service), and it worked. I then talked to
them to see why this has happened, to see what the root cause of the problem
might be. Basically, they said they have seen this before and it could be
due
to various reasons, such as, cache problems. Anyway, I asked them to send me
something in writing, and hopefully, I'll receive that email soon.

Again, thanks for everyone's involvement. 

Thien

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF AFMC 72
CS/SCBAH
Sent: Tuesday, July 07, 2009 10:38 AM
To: arslist@ARSLIST.ORG
Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED)

Additionally, try logging into only that server with your admin tool. If you
receive the standard message stating:

"This version of the Action Request System(R) is ready for use or evaluation
without purchasing or activiating an authorization key. For unlimited
capabilities, contact your sales representative or visit www.remedy.com.
(ARERR 2877) "

If you receive the above error message, then something is wrong with your AR
Server license (probably the MAC address/Host ID).


Thanks,

Gary Opela, Jr.
Sr. Remedy Engineer
Avaya Phone Admin
RSP Cert, Sec+
405 739 7006 x30043


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Nguyen, AnhThien Mr CTR NG NGB
ARNG
Sent: Tuesday, July 07, 2009 9:32 AM
To: arslist@ARSLIST.ORG
Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED)

Classification: UNCLASSIFIED
Caveats: FOUO

No, the Read(floating) license stays with that user. The user can search but
cannot save or modify any ticket.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Tuesday, July 07, 2009 10:25 AM
To: arslist@ARSLIST.ORG
Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED)

Do the floating(read) licences convert to write licenses when a search or
modify is performed?

Rick

-Original Message-
From: "Nguyen, AnhThien Mr CTR NG NGB ARNG"
  

Date: Tue, 7 Jul 2009 10:21:28 
To: 
Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED)


Classification: UNCLASSIFIED
Caveats: FOUO

Thanks Roger, but we are well below the number of Floating licenses
available. Everyone that has an AR User floating licensing are experiencing
this problem, not just a few. I have also tried what you suggested in
releasing every floating user. However, when they log back in and receive an
AR User floating, they still get the Read (floating).

Btw, we're ARS 7.1.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Roger Justice
Sent: Tuesday, July 07, 2009 10:06 AM
To: arslist@ARSLIST.ORG
Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED)

** This is working as designed. When a person with a floating  license logs
in they are provided a Read(floating) license, when they save the system
queries the floating licenses to determine if a write license is available.
The problem you are encountering could be associated to Floating write
licenses not being released. Do a license count if this occurs again to see
how many floating licenses are being used.


-Original Message-
From: Nguyen, AnhThien Mr CTR NG NGB ARNG 
To: arslist@ARSLIST.ORG
Sent: Tue, Jul 7, 2009 9:56 am
Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED)


Classification: UNCLASSIFIED
Caveats: FOUO

Thanks Rick.  However, I have talked with Remedy and they verified that my
AR
Server license is valid and supported. Looks like a restart is necessary.
Otherwise, do you have any other thoughts?

TIA
Thien

-Original Message-
From: Action Request System discussion list(ARSList)_Platinum Sponsor:
rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_

Classification: UNCLASSIFIED
Caveats: FOUO


_
__
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum
Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Classification: UNCLASSIFIED
Caveats: FOUO

_

Re: DataImport JavaDoc

[LJ Longwing]

Unfortunately Rahul, that is also documentation on how to use their tools
via the command line.  
 
In 7.5 the Import tool is a Java program.  I would like to attach to that
Java API via my Java program and perform actions with it.  I have been able
to successfully add their java class to my program, but without
documentation I'm finding it difficult to utilize the api.

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Maheshwari, Rahul
Sent: Tuesday, July 07, 2009 9:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: DataImport JavaDoc


** 

 

The documentation is available in Chapter-17 of the following:

 

http://documents.bmc.com/supportu/documents/53/80/95380/95380.pdf

 

 

Thanks & Regards,

 

Rahul Maheshwari

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Tuesday, July 07, 2009 8:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: DataImport JavaDoc

 

That unfortunately is help on how to use the GUI tool, not documentation of
the APIand the normal API JavaDocs don't have this documentation.

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ian Trimnell
Sent: Monday, July 06, 2009 11:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: DataImport JavaDoc

** LJ Longwing wrote: 

** 

I'm looking for the JavaDoc for the new 7.5 Java DataImport tool.  Any
suggestions on where to find?

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_ 

Hi,

I don't know which platform you are using but I found the documentation -
well, the help files - in the plugins folder within the distribution folder.
On our Windows 2003 server they are in:

C:\Program Files\BMC
Software\ARSystem\dataimporttool\plugins\com.bmc.arsys.dataimport.help_7.5.0
\doc.zip

In the com.bmc.arsys.dataimport.help_7.5.0 folder are some xml files which
make up the index pages.  These HTML pages are what you get if you select
Help Contents form the Help menu within BMC Remedy Data Import.

Hope this helps,

Ian
  _  


Ian Trimnell, AR System Lead Developer (amongst other jobs),
Specialist Support & Information Team, Academic & Administrative Computing
Service
Open University, MILTON KEYNES, UK
Phone: 01908 653741   web: http://www.open.ac.uk/
The Open University is incorporated by Royal Charter (RC 000391), an exempt
charity in England & Wales and a charity registered in Scotland (SC 038302).


_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_ 

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"__Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_ 

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Resolved: AR User Floating licenses converting to Read (UNCLASSIFIED)

[Nguyen, AnhThien Mr CTR NG NGB ARNG]

Classification: UNCLASSIFIED
Caveats: FOUO

Thank you all for your suggestions. After using them, I still was not able to
make the AR User floating working for my users. I then did what Remedy
support suggested (restart Remedy service), and it worked. I then talked to
them to see why this has happened, to see what the root cause of the problem
might be. Basically, they said they have seen this before and it could be due
to various reasons, such as, cache problems. Anyway, I asked them to send me
something in writing, and hopefully, I'll receive that email soon.

Again, thanks for everyone's involvement. 

Thien

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF AFMC 72
CS/SCBAH
Sent: Tuesday, July 07, 2009 10:38 AM
To: arslist@ARSLIST.ORG
Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED)

Additionally, try logging into only that server with your admin tool. If you
receive the standard message stating:

"This version of the Action Request System(R) is ready for use or evaluation
without purchasing or activiating an authorization key. For unlimited
capabilities, contact your sales representative or visit www.remedy.com.
(ARERR 2877) "

If you receive the above error message, then something is wrong with your AR
Server license (probably the MAC address/Host ID).


Thanks,

Gary Opela, Jr.
Sr. Remedy Engineer
Avaya Phone Admin
RSP Cert, Sec+
405 739 7006 x30043


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Nguyen, AnhThien Mr CTR NG NGB ARNG
Sent: Tuesday, July 07, 2009 9:32 AM
To: arslist@ARSLIST.ORG
Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED)

Classification: UNCLASSIFIED
Caveats: FOUO

No, the Read(floating) license stays with that user. The user can search but
cannot save or modify any ticket.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Tuesday, July 07, 2009 10:25 AM
To: arslist@ARSLIST.ORG
Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED)

Do the floating(read) licences convert to write licenses when a search or
modify is performed?

Rick

-Original Message-
From: "Nguyen, AnhThien Mr CTR NG NGB ARNG"
  

Date: Tue, 7 Jul 2009 10:21:28 
To: 
Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED)


Classification: UNCLASSIFIED
Caveats: FOUO

Thanks Roger, but we are well below the number of Floating licenses
available. Everyone that has an AR User floating licensing are experiencing
this problem, not just a few. I have also tried what you suggested in
releasing every floating user. However, when they log back in and receive an
AR User floating, they still get the Read (floating).

Btw, we're ARS 7.1.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Roger Justice
Sent: Tuesday, July 07, 2009 10:06 AM
To: arslist@ARSLIST.ORG
Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED)

** This is working as designed. When a person with a floating  license logs
in they are provided a Read(floating) license, when they save the system
queries the floating licenses to determine if a write license is available.
The problem you are encountering could be associated to Floating write
licenses not being released. Do a license count if this occurs again to see
how many floating licenses are being used.


-Original Message-
From: Nguyen, AnhThien Mr CTR NG NGB ARNG 
To: arslist@ARSLIST.ORG
Sent: Tue, Jul 7, 2009 9:56 am
Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED)


Classification: UNCLASSIFIED
Caveats: FOUO

Thanks Rick.  However, I have talked with Remedy and they verified that my AR
Server license is valid and supported. Looks like a restart is necessary.
Otherwise, do you have any other thoughts?

TIA
Thien

-Original Message-
From: Action Request System discussion list(ARSList)_Platinum Sponsor:
rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_

Classification: UNCLASSIFIED
Caveats: FOUO


_
__
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum
Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Classification: UNCLASSIFIED
Caveats: FOUO


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Classification: UNCLASSI

Re: DataImport JavaDoc

[Maheshwari, Rahul]

The documentation is available in Chapter-17 of the following:

http://documents.bmc.com/supportu/documents/53/80/95380/95380.pdf


Thanks & Regards,

Rahul Maheshwari


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Tuesday, July 07, 2009 8:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: DataImport JavaDoc

That unfortunately is help on how to use the GUI tool, not documentation of the 
APIand the normal API JavaDocs don't have this documentation.


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Ian Trimnell
Sent: Monday, July 06, 2009 11:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: DataImport JavaDoc
** LJ Longwing wrote:
**
I'm looking for the JavaDoc for the new 7.5 Java DataImport tool.  Any 
suggestions on where to find?
_Platinum Sponsor: rmisoluti...@verizon.net 
ARSlist: "Where the Answers Are"_

Hi,

I don't know which platform you are using but I found the documentation - well, 
the help files - in the plugins folder within the distribution folder.  On our 
Windows 2003 server they are in:

C:\Program Files\BMC 
Software\ARSystem\dataimporttool\plugins\com.bmc.arsys.dataimport.help_7.5.0\doc.zip

In the com.bmc.arsys.dataimport.help_7.5.0 folder are some xml files which make 
up the index pages.  These HTML pages are what you get if you select Help 
Contents form the Help menu within BMC Remedy Data Import.

Hope this helps,

Ian

Ian Trimnell, AR System Lead Developer (amongst other jobs),
Specialist Support & Information Team, Academic & Administrative Computing 
Service
Open University, MILTON KEYNES, UK
Phone: 01908 653741   web: http://www.open.ac.uk/
The Open University is incorporated by Royal Charter (RC 000391), an exempt 
charity in England & Wales and a charity registered in Scotland (SC 038302).
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_

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AW: Old Install Files

[Conny Martin]

Andy,

these files are available on the patchdownload ftp-server. But the macro 
converting feature is available until 6.3

HTH

Kind Regards Conny 

-Ursprüngliche Nachricht-
Von: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] Im Auftrag von Mayfield, Andy L.
Gesendet: Dienstag, 7. Juli 2009 15:29
An: arslist@ARSLIST.ORG
Betreff: Old Install Files

Does anyone know where I can get a copy of the installation files for the 
version 5.X admin tool?  It had a feature to convert macros to active links and 
wanted to give that a try.

Windows Based System

Thanks,



Andy L. Mayfield
Protection & Control Technician Sr.
Alabama Power Company
Office: 205-226-1805
Cell: 205-288-9140
SoLinc: 10*19140 

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Job: Columbus Ohio

[bob lind]

Contact:
Claire R. Gooding
Account Manager
APEX Systems, Inc.
495 Metro Place South
Suite #160
Dublin, OH 43017
614-467-4200 Office
866-928-2739 Toll Free
cgood...@apexsystemsinc.com

Contract: 6 months - Open Ended
Location: Columbus, OH
Title: Remedy Developer (x4)

Apex Systems, Inc. is currently seeking 4 Remedy Developers for
immediate open ended contracts in the Columbus, OH area.

Description:

The Qualified candidate will be responsible for the development of the
IT Service Management (ITSM) application for our client. ITSM
technically includes the install and customization of the BMC Remedy
Version 7 package. The initial phase of the project will concentrate
on the install of the Remedy Asset, Change, CMDB and Foundation Data
Loading modules. Creating several integrations with other existing
applications will also be required.

Requirements:  Skills needed for the position include:

·   Experience with BMC Remedy (Service Management) Version 7 within the
past year.  Currently converting to version 7.5.
·   Experience with most Remedy modules is preferred (first phase is
asset, change, and CMDB; other phases include incident, problem,
service request, service level management, etc.)
·   Experience integrating other application data into and out of Remedy
·   Experience setting up AIE with Configuration Items, including
setting up rules for auto-discovery and mass loading of data
·   Experience with CMDB Reconciliation and Datasets
·   Prior Experience of Customizing Approval Process in Remedy Version 7
is a plus
·   Prior use of Quality Center testing tool is a plus
·   Excellent problem solving and analytical skills
·   Excellent interpersonal communication skills (written and oral) are a 
MUST
·   Experience in software development and implementation (understands
the development lifecycle)
·   Can work well in a team environment
·   Self motivated
·   Strong problem solving and analytical skills
·   Well organized with project documentation and project administrative 
tasks

Position Notes:
·   Some overtime will be required
·   Limited time off during the first phase (until first of October)
·   Local resources preferred however some work MAY be done remotely
·   ITIL methodology observed/modeled with new remedy development

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Re: AR User Floating licenses converting to Read (UNCLASSIFIED)

[Opela, Gary L CTR USAF AFMC 72 CS/SCBAH]

Additionally, try logging into only that server with your admin tool. If
you receive the standard message stating:

"This version of the Action Request System(R) is ready for use or
evaluation without purchasing or activiating an authorization key. For
unlimited capabilities, contact your sales representative or visit
www.remedy.com. (ARERR 2877) "

If you receive the above error message, then something is wrong with
your AR Server license (probably the MAC address/Host ID).


Thanks,

Gary Opela, Jr.
Sr. Remedy Engineer
Avaya Phone Admin
RSP Cert, Sec+
405 739 7006 x30043


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Nguyen, AnhThien Mr CTR NG NGB
ARNG
Sent: Tuesday, July 07, 2009 9:32 AM
To: arslist@ARSLIST.ORG
Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED)

Classification: UNCLASSIFIED
Caveats: FOUO

No, the Read(floating) license stays with that user. The user can search
but
cannot save or modify any ticket.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Tuesday, July 07, 2009 10:25 AM
To: arslist@ARSLIST.ORG
Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED)

Do the floating(read) licences convert to write licenses when a search
or
modify is performed?

Rick

-Original Message-
From: "Nguyen, AnhThien Mr CTR NG NGB ARNG"
  

Date: Tue, 7 Jul 2009 10:21:28 
To: 
Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED)


Classification: UNCLASSIFIED
Caveats: FOUO

Thanks Roger, but we are well below the number of Floating licenses
available. Everyone that has an AR User floating licensing are
experiencing
this problem, not just a few. I have also tried what you suggested in
releasing every floating user. However, when they log back in and
receive an
AR User floating, they still get the Read (floating).

Btw, we're ARS 7.1.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Roger Justice
Sent: Tuesday, July 07, 2009 10:06 AM
To: arslist@ARSLIST.ORG
Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED)

** This is working as designed. When a person with a floating  license
logs
in they are provided a Read(floating) license, when they save the system
queries the floating licenses to determine if a write license is
available.
The problem you are encountering could be associated to Floating write
licenses not being released. Do a license count if this occurs again to
see
how many floating licenses are being used.


-Original Message-
From: Nguyen, AnhThien Mr CTR NG NGB ARNG 
To: arslist@ARSLIST.ORG
Sent: Tue, Jul 7, 2009 9:56 am
Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED)


Classification: UNCLASSIFIED
Caveats: FOUO

Thanks Rick.  However, I have talked with Remedy and they verified that
my AR
Server license is valid and supported. Looks like a restart is
necessary.
Otherwise, do you have any other thoughts?

TIA
Thien

-Original Message-
From: Action Request System discussion list(ARSList)_Platinum Sponsor:
rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_

Classification: UNCLASSIFIED
Caveats: FOUO


_
__
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum
Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Classification: UNCLASSIFIED
Caveats: FOUO


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Re: DataImport JavaDoc

[LJ Longwing]

That unfortunately is help on how to use the GUI tool, not documentation of
the APIand the normal API JavaDocs don't have this documentation.

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ian Trimnell
Sent: Monday, July 06, 2009 11:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: DataImport JavaDoc


** LJ Longwing wrote: 

** 
I'm looking for the JavaDoc for the new 7.5 Java DataImport tool.  Any
suggestions on where to find?
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_ 

Hi,

I don't know which platform you are using but I found the documentation -
well, the help files - in the plugins folder within the distribution folder.
On our Windows 2003 server they are in:

C:\Program Files\BMC
Software\ARSystem\dataimporttool\plugins\com.bmc.arsys.dataimport.help_7.5.0
\doc.zip

In the com.bmc.arsys.dataimport.help_7.5.0 folder are some xml files which
make up the index pages.  These HTML pages are what you get if you select
Help Contents form the Help menu within BMC Remedy Data Import.

Hope this helps,

Ian
  _  

Ian Trimnell, AR System Lead Developer (amongst other jobs),
Specialist Support & Information Team, Academic & Administrative Computing
Service
Open University, MILTON KEYNES, UK
Phone: 01908 653741   web: http://www.open.ac.uk/
The Open University is incorporated by Royal Charter (RC 000391), an exempt
charity in England & Wales and a charity registered in Scotland (SC 038302).

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_ 

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Re: AR User Floating licenses converting to Read (UNCLASSIFIED)

[Opela, Gary L CTR USAF AFMC 72 CS/SCBAH]

Make sure the Host ID is correct on all of your licenses you have
installed.

Check this by going to add a new license. Select the Product Feature of
"AR Server" and note the Host ID that remedy pulls.

Next, check your license keys that you've already installed to ensure
they are referencing the same Host ID. If they are not, then the license
keys will be invalid. It is case sensitive (I've found out the hard
way), so ensure all the letters are the same case (should be upper
case).

If the Host ID is different, on your existing licenses which have
previously been installed, then what remedy chooses when you go to add a
new license, then something changed, either you had to have a NIC
replaced (in the event your server does not have integrated network
ports), or for some reason remedy is seeing a different MAC (as most
servers have more than one), or maybe they virtualized your server
overnight without letting you know.


Thanks,

Gary Opela, Jr.
Sr. Remedy Engineer
Avaya Phone Admin
RSP Cert, Sec+

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Tuesday, July 07, 2009 9:25 AM
To: arslist@ARSLIST.ORG
Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED)

Do the floating(read) licences convert to write licenses when a search
or modify is performed?

Rick

-Original Message-
From: "Nguyen, AnhThien Mr CTR NG NGB ARNG"
  

Date: Tue, 7 Jul 2009 10:21:28 
To: 
Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED)


Classification: UNCLASSIFIED
Caveats: FOUO

Thanks Roger, but we are well below the number of Floating licenses
available. Everyone that has an AR User floating licensing are
experiencing
this problem, not just a few. I have also tried what you suggested in
releasing every floating user. However, when they log back in and
receive an
AR User floating, they still get the Read (floating).

Btw, we're ARS 7.1.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Roger Justice
Sent: Tuesday, July 07, 2009 10:06 AM
To: arslist@ARSLIST.ORG
Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED)

** This is working as designed. When a person with a floating  license
logs
in they are provided a Read(floating) license, when they save the system
queries the floating licenses to determine if a write license is
available.
The problem you are encountering could be associated to Floating write
licenses not being released. Do a license count if this occurs again to
see
how many floating licenses are being used.


-Original Message-
From: Nguyen, AnhThien Mr CTR NG NGB ARNG 
To: arslist@ARSLIST.ORG
Sent: Tue, Jul 7, 2009 9:56 am
Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED)


Classification: UNCLASSIFIED
Caveats: FOUO

Thanks Rick.  However, I have talked with Remedy and they verified that
my AR
Server license is valid and supported. Looks like a restart is
necessary.
Otherwise, do you have any other thoughts?

TIA
Thien

-Original Message-
From: Action Request System discussion list(ARSList)_Platinum Sponsor:
rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_

Classification: UNCLASSIFIED
Caveats: FOUO


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Re: AR User Floating licenses converting to Read (UNCLASSIFIED)

[Nguyen, AnhThien Mr CTR NG NGB ARNG]

Classification: UNCLASSIFIED
Caveats: FOUO

No, the Read(floating) license stays with that user. The user can search but
cannot save or modify any ticket.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Tuesday, July 07, 2009 10:25 AM
To: arslist@ARSLIST.ORG
Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED)

Do the floating(read) licences convert to write licenses when a search or
modify is performed?

Rick

-Original Message-
From: "Nguyen, AnhThien Mr CTR NG NGB ARNG"
  

Date: Tue, 7 Jul 2009 10:21:28 
To: 
Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED)


Classification: UNCLASSIFIED
Caveats: FOUO

Thanks Roger, but we are well below the number of Floating licenses
available. Everyone that has an AR User floating licensing are experiencing
this problem, not just a few. I have also tried what you suggested in
releasing every floating user. However, when they log back in and receive an
AR User floating, they still get the Read (floating).

Btw, we're ARS 7.1.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Roger Justice
Sent: Tuesday, July 07, 2009 10:06 AM
To: arslist@ARSLIST.ORG
Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED)

** This is working as designed. When a person with a floating  license logs
in they are provided a Read(floating) license, when they save the system
queries the floating licenses to determine if a write license is available.
The problem you are encountering could be associated to Floating write
licenses not being released. Do a license count if this occurs again to see
how many floating licenses are being used.


-Original Message-
From: Nguyen, AnhThien Mr CTR NG NGB ARNG 
To: arslist@ARSLIST.ORG
Sent: Tue, Jul 7, 2009 9:56 am
Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED)


Classification: UNCLASSIFIED
Caveats: FOUO

Thanks Rick.  However, I have talked with Remedy and they verified that my AR
Server license is valid and supported. Looks like a restart is necessary.
Otherwise, do you have any other thoughts?

TIA
Thien

-Original Message-
From: Action Request System discussion list(ARSList)_Platinum Sponsor:
rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_

Classification: UNCLASSIFIED
Caveats: FOUO

_
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Classification: UNCLASSIFIED
Caveats: FOUO

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Re: AR User Floating licenses converting to Read (UNCLASSIFIED)

[Roger Justice]

The initial Read (floating) is as designed the not getting a write license when 
they save is a different issue.


-Original Message-
From: Nguyen, AnhThien Mr CTR NG NGB ARNG 
To: arslist@ARSLIST.ORG
Sent: Tue, Jul 7, 2009 10:21 am
Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED)



Classification: UNCLASSIFIED
Caveats: FOUO

Thanks Roger, but we are well below the number of Floating licenses
available. Everyone that has an AR User floating licensing are experiencing
this problem, not just a few. I have also tried what you suggested in
releasing every floating user. However, when they log back in and receive an
AR User floating, they still get the Read (floating).

Btw, we're ARS 7.1.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Roger Justice
Sent: Tuesday, July 07, 2009 10:06 AM
To: arslist@ARSLIST.ORG
Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED)

** This is working as designed. When a person with a floating  license logs
in they are provided a Read(floating) license, when they save the system
queries the floating licenses to determine if a write license is available.
The problem you are encountering could be associated to Floating write
licenses not being released. Do a license count if this occurs again to see
how many floating licenses are being used.


-Original Message-
From: Nguyen, AnhThien Mr CTR NG NGB ARNG 
To: arslist@ARSLIST.ORG
Sent: Tue, Jul 7, 2009 9:56 am
Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED)


Classification: UNCLASSIFIED
Caveats: FOUO

Thanks Rick.  However, I have talked with Remedy and they verified that my AR
Server license is valid and supported. Looks like a restart is necessary.
Otherwise, do you have any other thoughts?

TIA
Thien

-Original Message-
From: Action Request System discussion list(ARSList) _Platinum Sponsor:
rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_

Classification: UNCLASSIFIED
Caveats: FOUO

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Re: getting error while importing the data using BMC Remedy Import Tool

[O'Brien, Keith KOB. (Citco)]

Can I also suggest you verify the Floating Licenses in 'Add or Remove Licenses' 
and check the Expiration Date?

Regards,
Keith.

Keith O'Brien | Application Management - Citco Bank IT | Citco Global 
Securities Services Ltd |Cork| Ireland.  E-mail:  kobr...@citco.com

*: 00353 (0) 21 483 6482


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Maheshwari, Rahul
Sent: 07 July 2009 15:12
To: arslist@ARSLIST.ORG
Subject: Re: getting error while importing the data using BMC Remedy Import Tool

The problem is with the fact that the titles in the .csv file are the labels 
and not the actual database names of the fields on AP:Process Definition. So, 
auto-map is not possible. First, you must create a mapping file using the Java 
Import tool UI. There also you will have to do manual mapping of fields. Then 
import using that mapping file.

If the data file is arx, then import would be possible even without mapping 
file, since arx file contains the field-ids also.



Regards,


Rahul Maheshwari
Jr. Product Developer
ARS Platform Development
BMC Software
Phone: +91.020.3987.5229

Tower A, 8-S, G-02
ICC Tech Park
Senapati Bapat Road
Pune, Maharashtra
India - 411016

BMC Software

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of RKVKRKVK
Sent: Tuesday, July 07, 2009 12:57 PM
To: arslist@ARSLIST.ORG
Subject: getting error while importing the data using BMC Remedy Import Tool

Hi,

When i try to import data (AR Server Data, AP:Process Definition) from one
server to another server, I am getting the following error.

This is my original data which is imported from Test Machine (ProcessDef.csv
file).

"Process*","Form*","Type*","Status*","Can Reassign?","Approval Success*","If
Multiple Approvers*","Allow Ad Hoc Next Approver?*","Validate
Approvers?*","Require Password?*","Created By*"
"test","AAA:TST:TWO","Ad Hoc","Active","Yes","No More Approvers","Allow Only
One Approver","No one","No","No","Demo"

when i try to import the data, using BMC Remedy Import Tool, i am getting
the following error.

INFO - Error importing record 1: ERROR (104): Field/Value list item is empty
"test","AAA:TST:TWO","Ad Hoc","Active","Yes","No More Approvers","Allow Only
One Approver","No one","No","No","Demo"
INFO - Import Completed. 0 records were imported to AP:Process Definition; 1
Records were not.

can anyone give me the solution for the above problem.


Best Regards,
Krishna B
--
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Disclaimer link.  To see it, click the link below, or copy and paste it into 
your browser's address line.
http://www.citco.com/emaildisclaimer.htm

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Re: getting error while importing the data using BMC Remedy Import Tool

[Maheshwari, Rahul]

The problem is with the fact that the titles in the .csv file are the labels 
and not the actual database names of the fields on AP:Process Definition. So, 
auto-map is not possible. First, you must create a mapping file using the Java 
Import tool UI. There also you will have to do manual mapping of fields. Then 
import using that mapping file.

If the data file is arx, then import would be possible even without mapping 
file, since arx file contains the field-ids also.



Regards,



Rahul Maheshwari
Jr. Product Developer
ARS Platform Development
BMC Software
Phone: +91.020.3987.5229
 
Tower A, 8-S, G-02
ICC Tech Park
Senapati Bapat Road 
Pune, Maharashtra
India - 411016

BMC Software

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of RKVKRKVK
Sent: Tuesday, July 07, 2009 12:57 PM
To: arslist@ARSLIST.ORG
Subject: getting error while importing the data using BMC Remedy Import Tool

Hi,

When i try to import data (AR Server Data, AP:Process Definition) from one
server to another server, I am getting the following error.

This is my original data which is imported from Test Machine (ProcessDef.csv
file).

"Process*","Form*","Type*","Status*","Can Reassign?","Approval Success*","If
Multiple Approvers*","Allow Ad Hoc Next Approver?*","Validate
Approvers?*","Require Password?*","Created By*"
"test","AAA:TST:TWO","Ad Hoc","Active","Yes","No More Approvers","Allow Only
One Approver","No one","No","No","Demo"

when i try to import the data, using BMC Remedy Import Tool, i am getting
the following error.

INFO - Error importing record 1: ERROR (104): Field/Value list item is empty
"test","AAA:TST:TWO","Ad Hoc","Active","Yes","No More Approvers","Allow Only
One Approver","No one","No","No","Demo"
INFO - Import Completed. 0 records were imported to AP:Process Definition; 1
Records were not.

can anyone give me the solution for the above problem.


Best Regards,
Krishna B
-- 
View this message in context: 
http://www.nabble.com/getting-error-while-importing-the-data-using-BMC-Remedy-Import-Tool-tp24368421p24368421.html
Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

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Re: AR User Floating licenses converting to Read (UNCLASSIFIED)

[Rick Cook]

Do the floating(read) licences convert to write licenses when a search or 
modify is performed?

Rick

-Original Message-
From: "Nguyen, AnhThien Mr CTR NG NGB ARNG"
  

Date: Tue, 7 Jul 2009 10:21:28 
To: 
Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED)


Classification: UNCLASSIFIED
Caveats: FOUO

Thanks Roger, but we are well below the number of Floating licenses
available. Everyone that has an AR User floating licensing are experiencing
this problem, not just a few. I have also tried what you suggested in
releasing every floating user. However, when they log back in and receive an
AR User floating, they still get the Read (floating).

Btw, we're ARS 7.1.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Roger Justice
Sent: Tuesday, July 07, 2009 10:06 AM
To: arslist@ARSLIST.ORG
Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED)

** This is working as designed. When a person with a floating  license logs
in they are provided a Read(floating) license, when they save the system
queries the floating licenses to determine if a write license is available.
The problem you are encountering could be associated to Floating write
licenses not being released. Do a license count if this occurs again to see
how many floating licenses are being used.


-Original Message-
From: Nguyen, AnhThien Mr CTR NG NGB ARNG 
To: arslist@ARSLIST.ORG
Sent: Tue, Jul 7, 2009 9:56 am
Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED)


Classification: UNCLASSIFIED
Caveats: FOUO

Thanks Rick.  However, I have talked with Remedy and they verified that my AR
Server license is valid and supported. Looks like a restart is necessary.
Otherwise, do you have any other thoughts?

TIA
Thien

-Original Message-
From: Action Request System discussion list(ARSList)_Platinum Sponsor:
rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_

Classification: UNCLASSIFIED
Caveats: FOUO

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Re: getting error while importing the data using BMC Remedy Import Tool

[Maheshwari, Rahul]

The problem is with the fact that the titles in the .csv file are the labels 
and not the actual database names of the fields on AP:Process Definition. So, 
auto-map is not possible. First, you must create a mapping file using the Java 
Import tool UI. There also you will have to do manual mapping of fields. Then 
import using that mapping file.

If the data file is arx, then import would be possible even without mapping 
file, since arx file contains the field-ids also.



Regards,


Rahul Maheshwari
Jr. Product Developer
ARS Platform Development
BMC Software
Phone: +91.020.3987.5229
 
Tower A, 8-S, G-02
ICC Tech Park
Senapati Bapat Road 
Pune, Maharashtra
India - 411016

BMC Software

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of RKVKRKVK
Sent: Tuesday, July 07, 2009 12:57 PM
To: arslist@ARSLIST.ORG
Subject: getting error while importing the data using BMC Remedy Import Tool

Hi,

When i try to import data (AR Server Data, AP:Process Definition) from one
server to another server, I am getting the following error.

This is my original data which is imported from Test Machine (ProcessDef.csv
file).

"Process*","Form*","Type*","Status*","Can Reassign?","Approval Success*","If
Multiple Approvers*","Allow Ad Hoc Next Approver?*","Validate
Approvers?*","Require Password?*","Created By*"
"test","AAA:TST:TWO","Ad Hoc","Active","Yes","No More Approvers","Allow Only
One Approver","No one","No","No","Demo"

when i try to import the data, using BMC Remedy Import Tool, i am getting
the following error.

INFO - Error importing record 1: ERROR (104): Field/Value list item is empty
"test","AAA:TST:TWO","Ad Hoc","Active","Yes","No More Approvers","Allow Only
One Approver","No one","No","No","Demo"
INFO - Import Completed. 0 records were imported to AP:Process Definition; 1
Records were not.

can anyone give me the solution for the above problem.


Best Regards,
Krishna B
-- 
View this message in context: 
http://www.nabble.com/getting-error-while-importing-the-data-using-BMC-Remedy-Import-Tool-tp24368421p24368421.html
Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

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Re: AR User Floating licenses converting to Read (UNCLASSIFIED)

[Nguyen, AnhThien Mr CTR NG NGB ARNG]

Classification: UNCLASSIFIED
Caveats: FOUO

Thanks Roger, but we are well below the number of Floating licenses
available. Everyone that has an AR User floating licensing are experiencing
this problem, not just a few. I have also tried what you suggested in
releasing every floating user. However, when they log back in and receive an
AR User floating, they still get the Read (floating).

Btw, we're ARS 7.1.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Roger Justice
Sent: Tuesday, July 07, 2009 10:06 AM
To: arslist@ARSLIST.ORG
Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED)

** This is working as designed. When a person with a floating  license logs
in they are provided a Read(floating) license, when they save the system
queries the floating licenses to determine if a write license is available.
The problem you are encountering could be associated to Floating write
licenses not being released. Do a license count if this occurs again to see
how many floating licenses are being used.


-Original Message-
From: Nguyen, AnhThien Mr CTR NG NGB ARNG 
To: arslist@ARSLIST.ORG
Sent: Tue, Jul 7, 2009 9:56 am
Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED)


Classification: UNCLASSIFIED
Caveats: FOUO

Thanks Rick.  However, I have talked with Remedy and they verified that my AR
Server license is valid and supported. Looks like a restart is necessary.
Otherwise, do you have any other thoughts?

TIA
Thien

-Original Message-
From: Action Request System discussion list(ARSList) _Platinum Sponsor:
rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_

Classification: UNCLASSIFIED
Caveats: FOUO

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Re: AR User Floating licenses converting to Read (UNCLASSIFIED)

[Roger Justice]

This is working as designed. When a person with a floating ?license logs in 
they are provided a Read(floating) license, when they save the system queries 
the floating licenses to determine if a write license is available. The problem 
you are encountering could be associated to Floating write licenses not being 
released. Do a license count if this occurs again to see how many floating 
licenses are being used.


-Original Message-
From: Nguyen, AnhThien Mr CTR NG NGB ARNG 
To: arslist@ARSLIST.ORG
Sent: Tue, Jul 7, 2009 9:56 am
Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED)



Classification: UNCLASSIFIED
Caveats: FOUO

Thanks Rick.  However, I have talked with Remedy and they verified that my AR
Server license is valid and supported. Looks like a restart is necessary.
Otherwise, do you have any other thoughts?

TIA
Thien

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Tuesday, July 07, 2009 9:48 AM
To: arslist@ARSLIST.ORG
Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED)

This would also happen if for some reason your AR Server license became
invalid.  I would check that next if a restart doesn't fix it. 

Rick

-Original Message-
From: "Nguyen, AnhThien Mr CTR NG NGB ARNG"
  

Date: Tue, 7 Jul 2009 09:43:32 
To: 
Subject: AR User Floating licenses converting to Read (UNCLASSIFIED)


Classification: UNCLASSIFIED
Caveats: FOUO

Hi all,

Most of my helpdesk are having problems saving/updating their tickets this
morning. I found out that the people who cannot save tickets are the ones who
have floating licenses. I then looked at my Remedy licenses and all the AR
User floating licenses have turned into Read(floating) licenses. Why all of a
sudden? Nothing changed/updated on the Remedy system.

I have also called Remedy and their recommendation is to restart the server.
I thought I ask, since (hopefully) someone out there might have a
suggestion/solution that doesn't require a restart of the server.

Any help is greatly appreciated.

Thien
Classification: UNCLASSIFIED
Caveats: FOUO

_
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Classification: UNCLASSIFIED
Caveats: FOUO

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Re: AR User Floating licenses converting to Read (UNCLASSIFIED)

[Nguyen, AnhThien Mr CTR NG NGB ARNG]

Classification: UNCLASSIFIED
Caveats: FOUO

Thanks Rick.  However, I have talked with Remedy and they verified that my AR
Server license is valid and supported. Looks like a restart is necessary.
Otherwise, do you have any other thoughts?

TIA
Thien

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Tuesday, July 07, 2009 9:48 AM
To: arslist@ARSLIST.ORG
Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED)

This would also happen if for some reason your AR Server license became
invalid.  I would check that next if a restart doesn't fix it. 

Rick

-Original Message-
From: "Nguyen, AnhThien Mr CTR NG NGB ARNG"
  

Date: Tue, 7 Jul 2009 09:43:32 
To: 
Subject: AR User Floating licenses converting to Read (UNCLASSIFIED)


Classification: UNCLASSIFIED
Caveats: FOUO

Hi all,

Most of my helpdesk are having problems saving/updating their tickets this
morning. I found out that the people who cannot save tickets are the ones who
have floating licenses. I then looked at my Remedy licenses and all the AR
User floating licenses have turned into Read(floating) licenses. Why all of a
sudden? Nothing changed/updated on the Remedy system.

I have also called Remedy and their recommendation is to restart the server.
I thought I ask, since (hopefully) someone out there might have a
suggestion/solution that doesn't require a restart of the server.

Any help is greatly appreciated.

Thien
Classification: UNCLASSIFIED
Caveats: FOUO

_
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Classification: UNCLASSIFIED
Caveats: FOUO

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Re: AR User Floating licenses converting to Read (UNCLASSIFIED)

[Rick Cook]

This would also happen if for some reason your AR Server license became 
invalid.  I would check that next if a restart doesn't fix it. 

Rick

-Original Message-
From: "Nguyen, AnhThien Mr CTR NG NGB ARNG"
  

Date: Tue, 7 Jul 2009 09:43:32 
To: 
Subject: AR User Floating licenses converting to Read (UNCLASSIFIED)


Classification: UNCLASSIFIED
Caveats: FOUO

Hi all,

Most of my helpdesk are having problems saving/updating their tickets this
morning. I found out that the people who cannot save tickets are the ones who
have floating licenses. I then looked at my Remedy licenses and all the AR
User floating licenses have turned into Read(floating) licenses. Why all of a
sudden? Nothing changed/updated on the Remedy system.

I have also called Remedy and their recommendation is to restart the server.
I thought I ask, since (hopefully) someone out there might have a
suggestion/solution that doesn't require a restart of the server.

Any help is greatly appreciated.

Thien
Classification: UNCLASSIFIED
Caveats: FOUO

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AR User Floating licenses converting to Read (UNCLASSIFIED)

[Nguyen, AnhThien Mr CTR NG NGB ARNG]

Classification: UNCLASSIFIED
Caveats: FOUO

Hi all,

Most of my helpdesk are having problems saving/updating their tickets this
morning. I found out that the people who cannot save tickets are the ones who
have floating licenses. I then looked at my Remedy licenses and all the AR
User floating licenses have turned into Read(floating) licenses. Why all of a
sudden? Nothing changed/updated on the Remedy system.

I have also called Remedy and their recommendation is to restart the server.
I thought I ask, since (hopefully) someone out there might have a
suggestion/solution that doesn't require a restart of the server.

Any help is greatly appreciated.

Thien
Classification: UNCLASSIFIED
Caveats: FOUO

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Old Install Files

[Mayfield, Andy L.]

Does anyone know where I can get a copy of the installation files for
the version 5.X admin tool?  It had a feature to convert macros to
active links and wanted to give that a try.

Windows Based System

Thanks,



Andy L. Mayfield 
Protection & Control Technician Sr.
Alabama Power Company 
Office: 205-226-1805 
Cell: 205-288-9140 
SoLinc: 10*19140 

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Re: logic limit on shared workflow?

[Ben Chernys]

How would you expect a performance degradation on this issue?  

A record is saved.  ARS must query its filters / cache for filters on that
form.  If a filter is used in multiple forms, it cannot make a performance
difference as only the set of filters for that one form is looked at.

So, if you do what you plan and run a performance test, I expect zero
performance changes whether the set of filters is shared by one form or 500
forms.

A good way (in general, not related to your query) to increase filter
performance is to NOT have filter qualifications evaluated at all by coding
them up in filter guides and implementing branches (gotos) within that
guide.  Filters in guides have no firing conditions and are not looked at
until the guide itself is fired.  Then appropriate branching within that
guide can eliminate condition evaluation of filters in that guide.

Cheers
Ben

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Louise van Hine
Sent: July 7, 2009 2:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: logic limit on shared workflow?

Sorry I wasn't clear, I am concerned about whether there is a performance
degradation or a hard limit on the number of forms that can be
attached/share a group of 120 links and about 20 filters, and you've
answered the part about number of forms, now the only concern is whether the
same workflow shared by 50 forms causes a significant decrease in
performance.

Thanks!



Axton Grams wrote:
> 
> Logical Limits:
> - number of groups in the assignee group field
> - length of a username/group
> - joins: unions, aggregates, inline functions
> - functions in qualifications
> - number of actions in a workflow object's if/else
> - number of optional/required fields on a form
> - size of an integer
> - date/time field after 2038
> - number of filters in a single operation, though the limit can be 
> changed
> - duration the arserver waits on the db server to return
> - A regular form can only handle 999,999,999,999,999 entries
> 
> The list can go on for a long time.  Anything in particular you are 
> worried about?
> 
> As for shared workflow, the data model used in the meta-data tables is 
> capable of accommodating any number of forms per workflow object.
> 
> Axton Grams
> 
> This reflects my opinions and observations.
> 
> On Mon, Jul 6, 2009 at 10:56 AM, Louise van 
> Hine wrote:
>> Has anyone ever run into a logical or performance limit on shared 
>> workflow?
>> The sizing I am talking about is 150 objects (mostly active links, a 
>> few AL guides and a couple of dozen filters), and 75 forms.  Most of 
>> the workflow consists of shared buttons and screen control, the 
>> filters do mainly creates and a few modifies to subforms.
>>
>> I did see an earlier message on the list regarding the use of 
>> $SERVER$ and $SCHEMA$ keywords in AL actions slowing down the server, 
>> but are there other logical limits that anyone knows about?
>>
>> Platform ARS 7.0.01 Patch 7
>>
>>
>> Thanks!
>>
>>
>> --
>> View this message in context:
>> http://www.nabble.com/logic-limit-on-shared-workflow--tp24358132p2435
>> 8132.html Sent from the ARS (Action Request System) mailing list 
>> archive at Nabble.com.
>>
>> _
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Known Error Workaround

[Frank Caruso]

ITSM 7.0.2 p5

Scenario 1: From an incident user relates a known error. When a work around
or resolution is added to the known error the assignee of the incident is
notified.

Scenario 2: A problem record is created and linked from an incident. A known
error is created and linked from that problem record. So, there is now an
incident with a related problem and a known error related to the problem.
When a work around or resolution is added to the known error no
notifications are sent.

Shouldn't a notification be sent to someone in scenario 2? Is this a bug?

Thank you

Frank.

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Re: logic limit on shared workflow?

[Louise van Hine]

Sorry I wasn't clear, I am concerned about whether there is a performance
degradation or a hard limit on the number of forms that can be
attached/share a group of 120 links and about 20 filters, and you've
answered the part about number of forms, now the only concern is whether the
same workflow shared by 50 forms causes a significant decrease in
performance.

Thanks!



Axton Grams wrote:
> 
> Logical Limits:
> - number of groups in the assignee group field
> - length of a username/group
> - joins: unions, aggregates, inline functions
> - functions in qualifications
> - number of actions in a workflow object's if/else
> - number of optional/required fields on a form
> - size of an integer
> - date/time field after 2038
> - number of filters in a single operation, though the limit can be changed
> - duration the arserver waits on the db server to return
> - A regular form can only handle 999,999,999,999,999 entries
> 
> The list can go on for a long time.  Anything in particular you are
> worried about?
> 
> As for shared workflow, the data model used in the meta-data tables is
> capable of accommodating any number of forms per workflow object.
> 
> Axton Grams
> 
> This reflects my opinions and observations.
> 
> On Mon, Jul 6, 2009 at 10:56 AM, Louise van
> Hine wrote:
>> Has anyone ever run into a logical or performance limit on shared
>> workflow?
>> The sizing I am talking about is 150 objects (mostly active links, a few
>> AL
>> guides and a couple of dozen filters), and 75 forms.  Most of the
>> workflow
>> consists of shared buttons and screen control, the filters do mainly
>> creates
>> and a few modifies to subforms.
>>
>> I did see an earlier message on the list regarding the use of $SERVER$
>> and
>> $SCHEMA$ keywords in AL actions slowing down the server, but are there
>> other
>> logical limits that anyone knows about?
>>
>> Platform ARS 7.0.01 Patch 7
>>
>>
>> Thanks!
>>
>>
>> --
>> View this message in context:
>> http://www.nabble.com/logic-limit-on-shared-workflow--tp24358132p24358132.html
>> Sent from the ARS (Action Request System) mailing list archive at
>> Nabble.com.
>>
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>> Are"
>>
> 
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> 
> 

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Remedy Web Services: How to use startRecord in GetList operation

[DJenamani]

Hi All, 

  
I am using Remedy Server 6.3. There is an option of using startRecord and
maxLimit incase of BMC ARServer 7 for opGetList operation type of Web
services. But in 6.3 there is no option like this. For maxLimit I have
configured the maxOccuarnce parametere in the properties field mapping.That
is working fine  But I need to identify the start record , so that it
will be not a burden on Database server while searching records by using
getList operation of Web Services. Is there any way to use start record
facility in Remedy 6.3 ? 

  
If anybody has idea about this please reply 

  
Waiting for your response positively... 

  
Thanks in advance, 

Dibyendu Jenamani
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getting error while importing the data using BMC Remedy Import Tool

[RKVKRKVK]

Hi,

When i try to import data (AR Server Data, AP:Process Definition) from one
server to another server, I am getting the following error.

This is my original data which is imported from Test Machine (ProcessDef.csv
file).

"Process*","Form*","Type*","Status*","Can Reassign?","Approval Success*","If
Multiple Approvers*","Allow Ad Hoc Next Approver?*","Validate
Approvers?*","Require Password?*","Created By*"
"test","AAA:TST:TWO","Ad Hoc","Active","Yes","No More Approvers","Allow Only
One Approver","No one","No","No","Demo"

when i try to import the data, using BMC Remedy Import Tool, i am getting
the following error.

INFO - Error importing record 1: ERROR (104): Field/Value list item is empty
"test","AAA:TST:TWO","Ad Hoc","Active","Yes","No More Approvers","Allow Only
One Approver","No one","No","No","Demo"
INFO - Import Completed. 0 records were imported to AP:Process Definition; 1
Records were not.

can anyone give me the solution for the above problem.


Best Regards,
Krishna B
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