Remedy 7.5 Installation Error - Preparing Sybase Database

[Kali Obsum]

Hi,
 
Our Remedy 7.5 Installation fails. Seems like the error is related to
the database. I'm wondering if it's related to the following:
 
In the Installation Guide -> Pre-creating your Sybase Database, it lists
the following steps:
 
5 Create the user pointing to the created login and group, for example:
sp_adduser 'ARAdmin', 'ARAdmin', db_owner
go
use master
go
 
7 Change the owner of the database to be the created user, for example:
sp_changedbowner 'ARAdmin'
go
use master
go
 
However, our DBA says that he encounters an error performing the above
steps. He says that the two are mutually exclusive, meaning if you add a
user, you can't make that user a dbowner and vice versa. Therefore, I
just asked him to make ARAdmin the dbowner and not add it as a user.
Could this be possible causing the error? Can anyone confirm that the
above steps are indeed mutually exclusive?
 
Thanks!
 
 
Regards,
Kali
 

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Re: Remedy 7.5 Installation Error - Preparing Sybase Database

[Kali Obsum]

Here's part of the error log produced during installation: (Anyone
encountered this before?)  
 
THROWABLE EVENT {Description=[Failed to validate AR DB user exists]},
  Throwable=[java.lang.NullPointerException
 
com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.AR
ServerSybaseDatabaseFileInputValidationTask.validateARDBUserExists(ARSer
verSybaseDatabaseFileInputValidationTask.java:1255)
 
com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.AR
ServerSybaseDatabaseFileInputValidationTask.performValidation(ARServerSy
baseDatabaseFileInputValidationTask.java:137)
  com.bmc.install.task.ValidationTask.execute(ValidationTask.java:52)
  com.bmc.install.task.InstallationTask.run(InstallationTask.java:81)
  java.lang.Thread.run(Unknown Source)]
(Jul 10 2009 01:43:59.467 PM
+1000),INFO,com.bmc.install.product.arsuitekit.platforms.arsystemservers
.arserver.ARServerSybaseDatabaseFileInputValidationTask,
  PROGRESS EVENT
{Description=[arservervalidation.databaseFileInput.description],Progress
=[35],Detail=[arservervalidation.databaseFileInput.fetchDatabases]}
(Jul 10 2009 01:44:00.480 PM
+1000),SEVERE,com.bmc.install.product.arsuitekit.platforms.arsystemserve
rs.arserver.ARServerSybaseDatabaseFileInputValidationTask,
  THROWABLE EVENT {Description=[Failed to fetch tablespaces]},
  Throwable=[java.sql.SQLException: JZ0R2: No result set for this query.
  com.sybase.jdbc3.jdbc.ErrorMessage.raiseError(Unknown Source)
  com.sybase.jdbc3.jdbc.SybStatement.queryLoop(Unknown Source)
  com.sybase.jdbc3.jdbc.SybStatement.executeQuery(Unknown Source)
  com.sybase.jdbc3.jdbc.SybPreparedStatement.executeQuery(Unknown
Source)
 
com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.AR
ServerSybaseDatabaseFileInputValidationTask.fetchDatabases(ARServerSybas
eDatabaseFileInputValidationTask.java:531)
 
com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.AR
ServerSybaseDatabaseFileInputValidationTask.performValidation(ARServerSy
baseDatabaseFileInputValidationTask.java:141)
  com.bmc.install.task.ValidationTask.execute(ValidationTask.java:52)
  com.bmc.install.task.InstallationTask.run(InstallationTask.java:81)
  java.lang.Thread.run(Unknown Source)]
(Jul 10 2009 01:44:00.484 PM
+1000),INFO,com.bmc.install.product.arsuitekit.platforms.arsystemservers
.arserver.ARServerSybaseDatabaseFileInputValidationTask,
  PROGRESS EVENT
{Description=[arservervalidation.databaseFileInput.description],Progress
=[40],Detail=[arservervalidation.databaseFileInput.validateUserPrivilege
s]}
(Jul 10 2009 01:44:01.501 PM
+1000),SEVERE,com.bmc.install.product.arsuitekit.platforms.arsystemserve
rs.arserver.ARServerSybaseDatabaseFileInputValidationTask,
  THROWABLE EVENT {Description=[Failed to validate user
Privileges],Detail=[java.sql.SQLException: JZ0R2: No result set for this
query.]},
  Throwable=[java.sql.SQLException: JZ0R2: No result set for this query.
  com.sybase.jdbc3.jdbc.ErrorMessage.raiseError(Unknown Source)
  com.sybase.jdbc3.jdbc.SybStatement.queryLoop(Unknown Source)
  com.sybase.jdbc3.jdbc.SybStatement.executeQuery(Unknown Source)
  com.sybase.jdbc3.jdbc.SybPreparedStatement.executeQuery(Unknown
Source)
 
com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.AR
ServerSybaseDatabaseFileInputValidationTask.validateUserPrivileges(ARSer
verSybaseDatabaseFileInputValidationTask.java:1472)
 
com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.AR
ServerSybaseDatabaseFileInputValidationTask.performValidation(ARServerSy
baseDatabaseFileInputValidationTask.java:146)
  com.bmc.install.task.ValidationTask.execute(ValidationTask.java:52)
  com.bmc.install.task.InstallationTask.run(InstallationTask.java:81)
  java.lang.Thread.run(Unknown Source)]
(Jul 10 2009 01:44:01.505 PM
+1000),INFO,com.bmc.install.product.arsuitekit.platforms.arsystemservers
.arserver.ARServerSybaseDatabaseFileInputValidationTask,
  PROGRESS EVENT
{Description=[arservervalidation.databaseFileInput.description],Progress
=[45],Detail=[arservervalidation.databaseFileInput.validateDatabaseExist
s]}
(Jul 10 2009 01:44:02.515 PM
+1000),CONFIG,com.bmc.install.task.InstallationPropertiesHelper,
  LOG EVENT {Description=[SET PROPERTY
BMC_DATABASE_TABLESPACE_ALREADY_EXISTS],Detail=[true]}
(Jul 10 2009 01:44:02.516 PM
+1000),INFO,com.bmc.install.product.arsuitekit.platforms.arsystemservers
.arserver.ARServerSybaseDatabaseFileInputValidationTask,
  LOG EVENT {Description=[Validating database exists],Detail=[Database
already exists]}
(Jul 10 2009 01:44:02.519 PM
+1000),INFO,com.bmc.install.product.arsuitekit.platforms.arsystemservers
.arserver.ARServerSybaseDatabaseFileInputValidationTask,
  PROGRESS EVENT
{Description=[arservervalidation.databaseFileInput.description],Progress
=[50],Detail=[arservervalidation.databaseFileInput.validateUserRole]}
(Jul 10 2009 01:44:03.531 PM
+1000),SEVERE,com.bmc.install.product.arsuitekit.platforms.arsystemserve
rs.arserver.ARServerSybaseDatabaseFileInputVal

CI Relationship Viewer

[Coleman, Gavin]

Hi List - Is there anybody out there who is still using ITSP 4.0? I'm trying to 
get the CI Relationship Viewer working, but seem to be missing some install 
files. Could somebody please send me the following files if at all possible:


1.   DataVisForms.def (Contained in the ..\AR System\AR Server\Samples\en 
directory)

2.   DataVisualizationModule.arx (Contained in the ..\AR System 
Applications\\Remedy CMDB\workflow directory)

3.   civiewer.jar (Contained in the ..\AR System 
Applications\\Remedy CMDB\workflow\DataVisualizationModule directory)

4.   cmdbapi20.dll
cmdbjni20.dll
cmdbapi20.jar

These are contained in the Mid-Tier server (..\WEB-INF\lib directory)


Many Thanks,

Gavin Coleman
Senior Analyst/Programmer
Computacenter (UK) Ltd
Services & Solutions
Hatfield Avenue
Hatfield, Hertfordshire, AL10 9TW, United Kingdom
T: +44 (0) 1707 631662
E: gavin.cole...@computacenter.com
W: www.computacenter.com


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registered number 01584718.  Its registered office is at Hatfield Business 
Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW
COMPUTACENTER (Mid-Market) Limited is registered in England and Wales with the 
registered number 3434654. Its registered office is at Hatfield Business Park, 
Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW
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Migrator messing up with locale

[Jonas Stumph Stevnsvig]

Hi everyone

has anyone experienced problems with the remedy migrator tool?

we keep encountering problems relating to a non-terminated string for about 5% 
of the migrated forms (always the same 5%):
/* fr jul 10 2009 14:02:00.5520 */UPDATE vui SET vuiName=N'Default Admin 
View',locale=N'$,owner=N'someuser',lastChanged=N'someotheruser',timestamp=1247227320
 WHERE schemaId=414 AND vuiId=536870912
*** ERROR ***  Unclosed quotation mark after the character string 
',timestamp=1247227320 WHERE schemaId=414 AND vuiId=536870912'. (SQL Server 
105)Incorrect syntax near 'someuser'. (SQL Server 102)

The locale field has not been set, and sometimes it helps to set it and then 
delete it - for other forms it still doesn't work, and we have to write a 
locale in the field to migrate.

My guess is that there is some sort of delimiter problem in the migrator, but 
does anyone else experience it?

We're running ARS 7.5 on a MSSQL 2005 Cluster with migrator 7.5




with regards,



Jonas Stumph Stevnsvig
Remedy Developer
BEC Competence Centre
Phone  (+45) 46 38 20 08
Mobile  (+45) 61 56 20 08
jonas.stumph.stevns...@bec.dk
becrem...@bec.dk

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Data Strategy

[Matt Worsdell]

Hi All

 

Does anyone have a Data Strategy document around implementation of
foundation data within v7 that they might share. I'm putting one together
for my current project and I have some best practices I've picked up along
the way but would be interested how others have approached this.

 

Matt


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Re: Migrator messing up with locale

[Jarl Grøneng]

Hi,

Shot in the dark;

Is there any similarity of the forms? Are those forms created by an
earlier version of AR System, or by the new version.

Does the same happend if you recreate the vui?

Regards,
Jarl



2009/7/10 Jonas Stumph Stevnsvig :
> **
> Hi everyone
>
> has anyone experienced problems with the remedy migrator tool?
>
> we keep encountering problems relating to a non-terminated string for about
> 5% of the migrated forms (always the same 5%):
> /* fr jul 10 2009 14:02:00.5520 */UPDATE vui SET vuiName=N'Default Admin
> View',locale=N'$,owner=N'someuser',lastChanged=N'someotheruser',timestamp=1247227320
> WHERE schemaId=414 AND vuiId=536870912
> *** ERROR ***  Unclosed quotation mark after the character string
> ',timestamp=1247227320 WHERE schemaId=414 AND vuiId=536870912'. (SQL Server
> 105)Incorrect syntax near 'someuser'. (SQL Server 102)
>
> The locale field has not been set, and sometimes it helps to set it and then
> delete it - for other forms it still doesn't work, and we have to write a
> locale in the field to migrate.
>
> My guess is that there is some sort of delimiter problem in the migrator,
> but does anyone else experience it?
>
> We're running ARS 7.5 on a MSSQL 2005 Cluster with migrator 7.5
>
>
>
> with regards,
>
> Jonas Stumph Stevnsvig
> Remedy Developer
> BEC Competence Centre
> Phone  (+45) 46 38 20 08
> Mobile  (+45) 61 56 20 08
> jonas.stumph.stevns...@bec.dk
> becrem...@bec.dk
>
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_

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Re: Migrator messing up with locale

[Howard Richter]

Is the patch version of migrator the same as the server? I had issues in the
past were they were not and we got into a mess.

Howard

On Fri, Jul 10, 2009 at 8:42 AM, Jonas Stumph Stevnsvig <
jonas.stumph.stevns...@bec.dk> wrote:

> ** Hi everyone
>
> has anyone experienced problems with the remedy migrator tool?
>
> we keep encountering problems relating to a non-terminated string for about
> 5% of the migrated forms (always the same 5%):
> /* fr jul 10 2009 14:02:00.5520 */UPDATE vui SET vuiName=N'Default Admin
> View',locale=N'*$*,owner=N'someuser',lastChanged=N'someotheruser',timestamp=1247227320
> WHERE schemaId=414 AND vuiId=536870912
> *** ERROR ***  Unclosed quotation mark after the character string
> ',timestamp=1247227320 WHERE schemaId=414 AND vuiId=536870912'. (SQL Server
> 105)Incorrect syntax near 'someuser'. (SQL Server 102)
>
> The locale field has not been set, and sometimes it helps to set it and
> then delete it - for other forms it still doesn't work, and we have to write
> a locale in the field to migrate.
>
> My guess is that there is some sort of delimiter problem in the migrator,
> but does anyone else experience it?
>
> We're running ARS 7.5 on a MSSQL 2005 Cluster with migrator 7.5
>
>
>
> with regards,
>
>
> *Jonas Stumph Stevnsvig*
> Remedy Developer
> *BEC* Competence Centre
> Phone  (+45) 46 38 20 08
> Mobile  (+45) 61 56 20 08
> jonas.stumph.stevns...@bec.dk
> becrem...@bec.dk
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_




-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = hbr4...@gmail.com
LinkedIn Profile = http://www.linkedin.com/in/hbr4270

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Telecom Expense Management solutions?

[Anderson, Douglas W.]

Hi ARSListers,

I am exploring software (as distinct from service) solutions in the Telecom 
Expense Management (TEM) space.

It occurred to me that there might be such a product based upon ARS.

Do you know of an ARS-based commercial TEM solution that you'd strongly 
recommend?

Or do you represent a company that provides such a solution?

If so, please clue me.

Thanks,
Doug Anderson

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Re: Migrator messing up with locale

[manoj jain]

Hi,

actually i have faced this kind of issue when there is lake of field in
migrated form.\
check into form and i think u need to add some fields over there.

thanks & regards,
manoj jain
On Fri, Jul 10, 2009 at 6:12 PM, Jonas Stumph Stevnsvig <
jonas.stumph.stevns...@bec.dk> wrote:

> ** Hi everyone
>
> has anyone experienced problems with the remedy migrator tool?
>
> we keep encountering problems relating to a non-terminated string for about
> 5% of the migrated forms (always the same 5%):
> /* fr jul 10 2009 14:02:00.5520 */UPDATE vui SET vuiName=N'Default Admin
> View',locale=N'*$*,owner=N'someuser',lastChanged=N'someotheruser',timestamp=1247227320
> WHERE schemaId=414 AND vuiId=536870912
> *** ERROR ***  Unclosed quotation mark after the character string
> ',timestamp=1247227320 WHERE schemaId=414 AND vuiId=536870912'. (SQL Server
> 105)Incorrect syntax near 'someuser'. (SQL Server 102)
>
> The locale field has not been set, and sometimes it helps to set it and
> then delete it - for other forms it still doesn't work, and we have to write
> a locale in the field to migrate.
>
> My guess is that there is some sort of delimiter problem in the migrator,
> but does anyone else experience it?
>
> We're running ARS 7.5 on a MSSQL 2005 Cluster with migrator 7.5
>
>
>
> with regards,
>
>
> *Jonas Stumph Stevnsvig*
> Remedy Developer
> *BEC* Competence Centre
> Phone  (+45) 46 38 20 08
> Mobile  (+45) 61 56 20 08
> jonas.stumph.stevns...@bec.dk
> becrem...@bec.dk
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_

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ARS View Form to FoxPro DB

[Reiser, John J]

Hello Listers,

ARS 7.1 Patch 4

SQL Server 2008

MS 2003 Sp2

 

Has anyone done an integration to view data that are stored in a Foxpro
table?

I'd rather make a View form than do a daily import of a .csv file.

 

Thanks,

--- 
John J. Reiser 
Senior Software Development Analyst 
Remedy Administrator/Developer 
Lockheed Martin - MS2 
The star that burns twice as bright burns half as long. 
Pay close attention and be illuminated by its brilliance. - paraphrased
by me 

 


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ARS 7.1 , ITSM 7.0.3 p7, Help File Location issue

[Chowdhury, Tauf]

Hi all,

I have an issue where the help file URL location in SHARE APPLICATION
PROPERTIES is incorrect. For example, the location for Incident
Management is: http:BMCRemedy_IM
 

 

Is this correct? 

For me, going to this URL of course generates a 404 error... 

Any guidance would be helpful.

Thanks.

 

Tauf Chowdhury | Forest Laboratories, Inc.

Analyst, Service Management

Informatics-Infrastructure

Office: 631.858.7765

Mobile:646.483.2779

 

 

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Re: ARS View Form to FoxPro DB

[Frank Caruso]

You could create a custom ARDBC plugin to Foxpro database

On Fri, Jul 10, 2009 at 4:35 PM, Reiser, John J wrote:

> **
>
> Hello Listers,
>
> ARS 7.1 Patch 4
>
> SQL Server 2008
>
> MS 2003 Sp2
>
>
>
> Has anyone done an integration to view data that are stored in a Foxpro
> table?
>
> I’d rather make a View form than do a daily import of a .csv file.
>
>
>
> Thanks,
>
> ---
> John J. Reiser
> Senior Software Development Analyst
> Remedy Administrator/Developer
> Lockheed Martin - MS2
> The star that burns twice as bright burns half as long.
> Pay close attention and be illuminated by its brilliance. - paraphrased by
> me
>
>
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_

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Re: ARS View Form to FoxPro DB

[Grooms, Frederick W]

Try this ...

 

Create a linked server to the FoxPro data.  Once you have the FoxPro
data available in SQL you can create the view form just as you would any
other view form.

 

A quick Google search found this:
http://support.microsoft.com/kb/199131

 

Fred

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Reiser, John J
Sent: Friday, July 10, 2009 8:35 AM
To: arslist@ARSLIST.ORG
Subject: ARS View Form to FoxPro DB

 

Hello Listers,

ARS 7.1 Patch 4

SQL Server 2008

MS 2003 Sp2

 

Has anyone done an integration to view data that are stored in a Foxpro
table?

I'd rather make a View form than do a daily import of a .csv file.

 

Thanks,

--- 
John J. Reiser 
Senior Software Development Analyst 
Remedy Administrator/Developer 
Lockheed Martin - MS2 
The star that burns twice as bright burns half as long. 
Pay close attention and be illuminated by its brilliance. - paraphrased
by me 

 

 


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Re: ARS View Form to FoxPro DB

[Reiser, John J]

Fred,

 

I thought that might be my solution. Just have to get the DBA to work
out the connection.

Thanks,

 

--- 
John J. Reiser 
Senior Software Development Analyst 
Remedy Administrator/Developer 
Lockheed Martin - MS2 
The star that burns twice as bright burns half as long. 
Pay close attention and be illuminated by its brilliance. - paraphrased
by me 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Sent: Friday, July 10, 2009 9:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS View Form to FoxPro DB

 

Try this ...

 

Create a linked server to the FoxPro data.  Once you have the FoxPro
data available in SQL you can create the view form just as you would any
other view form.

 

A quick Google search found this:
http://support.microsoft.com/kb/199131

 

Fred

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Reiser, John J
Sent: Friday, July 10, 2009 8:35 AM
To: arslist@ARSLIST.ORG
Subject: ARS View Form to FoxPro DB

 

Hello Listers,

ARS 7.1 Patch 4

SQL Server 2008

MS 2003 Sp2

 

Has anyone done an integration to view data that are stored in a Foxpro
table?

I'd rather make a View form than do a daily import of a .csv file.

 

Thanks,

--- 
John J. Reiser 
Senior Software Development Analyst 
Remedy Administrator/Developer 
Lockheed Martin - MS2 
The star that burns twice as bright burns half as long. 
Pay close attention and be illuminated by its brilliance. - paraphrased
by me 

 

 

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_

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Re: ARS View Form to FoxPro DB

[Reiser, John J]

Frank,

Thanks for the information. I was hoping for a solution that would not
involve any coding. I don't want to be hooked into maintaining/updating
code for this solution.

I'd rather leave it to the DBA to maintain the link.

 

Thank you,

 

--- 
John J. Reiser 
Senior Software Development Analyst 
Remedy Administrator/Developer 
Lockheed Martin - MS2 
The star that burns twice as bright burns half as long. 
Pay close attention and be illuminated by its brilliance. - paraphrased
by me 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Frank Caruso
Sent: Friday, July 10, 2009 9:53 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS View Form to FoxPro DB

 

** 

You could create a custom ARDBC plugin to Foxpro database

On Fri, Jul 10, 2009 at 4:35 PM, Reiser, John J 
wrote:

** 

Hello Listers,

ARS 7.1 Patch 4

SQL Server 2008

MS 2003 Sp2

 

Has anyone done an integration to view data that are stored in a Foxpro
table?

I'd rather make a View form than do a daily import of a .csv file.

 

Thanks,

--- 
John J. Reiser 
Senior Software Development Analyst 
Remedy Administrator/Developer 
Lockheed Martin - MS2 
The star that burns twice as bright burns half as long. 
Pay close attention and be illuminated by its brilliance. - paraphrased
by me 

 

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_ 

 

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_ 


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Re: ARS View Form to FoxPro DB

[Reiser, John J]

Correction to the system configuration.

MS SQL Server 2005 - 9.00.3077.00 (X64) 

 

 

--- 
John J. Reiser 
Senior Software Development Analyst 
Remedy Administrator/Developer 
Lockheed Martin - MS2 
The star that burns twice as bright burns half as long. 
Pay close attention and be illuminated by its brilliance. - paraphrased
by me 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Reiser, John J
Sent: Friday, July 10, 2009 9:35 AM
To: arslist@ARSLIST.ORG
Subject: ARS View Form to FoxPro DB

 

Hello Listers,

ARS 7.1 Patch 4

SQL Server 2008

MS 2003 Sp2

 

Has anyone done an integration to view data that are stored in a Foxpro
table?

I'd rather make a View form than do a daily import of a .csv file.

 

Thanks,

--- 
John J. Reiser 
Senior Software Development Analyst 
Remedy Administrator/Developer 
Lockheed Martin - MS2 
The star that burns twice as bright burns half as long. 
Pay close attention and be illuminated by its brilliance. - paraphrased
by me 

 

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Re: RKM - Multi-tenancy Issue

[strauss]

It's been a while, but I recall the hotfix broke so many things for our 
knowledge architect that we reverted to patch 002.  Haven't had a chance to try 
003 yet.

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/

> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of kevkenn
> Sent: Wednesday, July 01, 2009 1:21 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: RKM - Multi-tenancy Issue
> 
> RKM 7.2 Patch 2 (Hotfix)
> 
> --
> View this message in context: http://www.nabble.com/RKM---Multi-
> tenancy-Issue-tp24293067p24294728.html
> Sent from the ARS (Action Request System) mailing list archive at
> Nabble.com.
> 
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Re: Changing databases

[strauss]

SQL Server has several replication and mirroring options.  Avoid those that add 
a column to every table - ARS hates that.  If you are going to use 64-bit OS 
and SQL Server 2005 (which I recommend), use the Enterprise not the Standard 
version of SQL; there is an annoying memory handling issue in Standard x64 that 
is corrected in Enterprise x64.

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Marc Burick
Sent: Wednesday, July 01, 2009 11:48 AM
To: arslist@ARSLIST.ORG
Subject: Re: Changing databases

**
Thanks Jennifer.

How about replication? Does MS-SQL have a replication tool?

Marc

From:

"Meyer, Jennifer L" 

To:

arslist@ARSLIST.ORG

Date:

07/01/2009 12:26 PM

Subject:

Re: Changing databases

Sent by:

"Action Request System discussion list(ARSList)" 






**
You are aware that MS-SQL is a Microsoft product with all the baggage that 
entails?

If you are prepared to take that on, it's a nice product.  Runs smoothly, 
graphical user interface is easy to understand, really easy to schedule backups 
and perform regular maintenance.  You'll be able to cross-train your DBAs on 
some other stuff.  It plays best with other Microsoft products.

Jennifer Meyer



From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Marc Burick
Sent: Wednesday, July 01, 2009 12:10 PM
To: arslist@ARSLIST.ORG
Subject: Changing databases

**
Hi All,
We are looking into switching from Sybase 12.5.4 to MS-SQL 2005. Currently, we 
are on ARSystem 7.1, patch 1. Anything special we should know above the 
documentation we have from Microsoft? Any suggestions/assistance is appreciated.

Marc _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers 
Are"_




Email correspondence to and from this sender is subject to the N.C. Public 
Records Law and may be disclosed to third parties.
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Re: Changing databases

[Robert Molenda]

Completely agree with the method that SQL Server handles
replication/mirroring - it does work - but in order to perform a change to
the form (read table) you must basically disable the replication, which
removes the columns, add your fields, and then re-enable replication -
which, since it's not enabled, transfer the entire table to the remote
server. much less ties up SQL Server and your network for NN time...


On Fri, Jul 10, 2009 at 8:40 AM, strauss  wrote:

> **
>
> SQL Server has several replication and mirroring options.  Avoid those that
> add a column to every table - ARS hates that.  If you are going to use
> 64-bit OS and SQL Server 2005 (which I recommend), use the Enterprise not
> the Standard version of SQL; there is an annoying memory handling issue in
> Standard x64 that is corrected in Enterprise x64.
>
>
>
> Christopher Strauss, Ph.D.
> Call Tracking Administration Manager
> University of North Texas Computing & IT Center
> http://itsm.unt.edu/
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Marc Burick
> *Sent:* Wednesday, July 01, 2009 11:48 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Changing databases
>
>
>
> **
> Thanks Jennifer.
>
> How about replication? Does MS-SQL have a replication tool?
>
> Marc
>
>   From:
>
> "Meyer, Jennifer L" 
>
> To:
>
> arslist@ARSLIST.ORG
>
> Date:
>
> 07/01/2009 12:26 PM
>
> Subject:
>
> Re: Changing databases
>
> Sent by:
>
> "Action Request System discussion list(ARSList)" 
>
>
>  --
>
>
>
>
> **
> You are aware that MS-SQL is a Microsoft product with all the baggage that
> entails?
>
> If you are prepared to take that on, it’s a nice product.  Runs smoothly,
> graphical user interface is easy to understand, really easy to schedule
> backups and perform regular maintenance.  You’ll be able to cross-train your
> DBAs on some other stuff.  It plays best with other Microsoft products.
>
> Jennifer Meyer
>
>
>  --
>
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Marc
> Burick*
> Sent:* Wednesday, July 01, 2009 12:10 PM*
> To:* arsl...@arslist.org*
> Subject:* Changing databases
>
> **
> Hi All,
> We are looking into switching from Sybase 12.5.4 to MS-SQL 2005. Currently,
> we are on ARSystem 7.1, patch 1. Anything special we should know above the
> documentation we have from Microsoft? Any suggestions/assistance is
> appreciated.
>
> Marc _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the
> Answers Are"_
>
>
>  --
>
> Email correspondence to and from this sender is subject to the N.C. Public
> Records Law and may be disclosed to third parties.
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_
>
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_




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Re: Changing databases

[Pierson, Shawn]

We use log shipping for sending our ARSystem changes to our remote backup 
server and it works fine with no problems.  Obviously, this works for us since 
we don't have requirements for realtime replication or mirroring.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Robert Molenda
Sent: Friday, July 10, 2009 11:06 AM
To: arslist@ARSLIST.ORG
Subject: Re: Changing databases

**
Completely agree with the method that SQL Server handles replication/mirroring 
- it does work - but in order to perform a change to the form (read table) you 
must basically disable the replication, which removes the columns, add your 
fields, and then re-enable replication - which, since it's not enabled, 
transfer the entire table to the remote server. much less ties up SQL Server 
and your network for NN time...


On Fri, Jul 10, 2009 at 8:40 AM, strauss 
mailto:stra...@unt.edu>> wrote:
**

SQL Server has several replication and mirroring options.  Avoid those that add 
a column to every table - ARS hates that.  If you are going to use 64-bit OS 
and SQL Server 2005 (which I recommend), use the Enterprise not the Standard 
version of SQL; there is an annoying memory handling issue in Standard x64 that 
is corrected in Enterprise x64.



Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Marc 
Burick
Sent: Wednesday, July 01, 2009 11:48 AM
To: arslist@ARSLIST.ORG
Subject: Re: Changing databases



**
Thanks Jennifer.

How about replication? Does MS-SQL have a replication tool?

Marc

From:


"Meyer, Jennifer L" 
mailto:jennifer.me...@its.nc.gov>>


To:


arslist@ARSLIST.ORG


Date:


07/01/2009 12:26 PM


Subject:


Re: Changing databases


Sent by:


"Action Request System discussion list(ARSList)" 
mailto:arslist@ARSLIST.ORG>>








**
You are aware that MS-SQL is a Microsoft product with all the baggage that 
entails?

If you are prepared to take that on, it's a nice product.  Runs smoothly, 
graphical user interface is easy to understand, really easy to schedule backups 
and perform regular maintenance.  You'll be able to cross-train your DBAs on 
some other stuff.  It plays best with other Microsoft products.

Jennifer Meyer





From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Marc Burick
Sent: Wednesday, July 01, 2009 12:10 PM
To: arslist@ARSLIST.ORG
Subject: Changing databases

**
Hi All,
We are looking into switching from Sybase 12.5.4 to MS-SQL 2005. Currently, we 
are on ARSystem 7.1, patch 1. Anything special we should know above the 
documentation we have from Microsoft? Any suggestions/assistance is appreciated.

Marc _Platinum Sponsor: 
rmisoluti...@verizon.net ARSlist: "Where the 
Answers Are"_





Email correspondence to and from this sender is subject to the N.C. Public 
Records Law and may be disclosed to third parties.
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ARSlist: "Where the Answers Are"_

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ARSlist: "Where the Answers Are"_
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ARSlist: "Where the Answers Are"_



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Re: ARS 7.1 , ITSM 7.0.3 p7, Help File Location issue

[Joe DeSouza]

Those paths were forever funky. I had 'fixed' with some custom workflow and 
data tweaks and had a case opened later with Remedy Support who recognized this 
as a bug. They did take my def files to use as a workaround so if they still 
have retained those, you could try sourcing it from them. Unfortunately I moved 
away from that project and I didn't carry those defs out with me..

Cheers

Joe





From: "Chowdhury, Tauf" 
To: arslist@ARSLIST.ORG
Sent: Friday, July 10, 2009 9:51:42 AM
Subject: ARS 7.1 , ITSM 7.0.3 p7, Help File Location issue

** 
Hi all,
I have an issue where the help file URL location in SHARE APPLICATION 
PROPERTIES is incorrect. For example, the location for Incident Management is: 
http://%3cmidtier%3e/%3carserver%3e/BMCRemedy_IM
 
Is this correct? 
For me, going to this URL of course generates a 404 error… 
Any guidance would be helpful.
Thanks.
 
TaufChowdhury |ForestLaboratories, Inc.
Analyst, Service Management
Informatics-Infrastructure
Office: 631.858.7765
Mobile:646.483.2779


   
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Re: problem with importing incident

[Lyle Taylor]

Is it generating a value for the InstanceId field?  If not, that may be your 
problem, as that needs to be unique on both the HPD:IncidentInterface_Create 
and HPD:Help Desk forms.  Check your filter logs and see if you see it setting 
InstanceId.  If not, you may need to work with BMC support to determine why 
that's not working correctly.
Lyle
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Kevin
Sent: Thursday, July 09, 2009 10:00 PM
To: arslist@ARSLIST.ORG
Subject: problem with importing incident

**
Hi, all

I have met a problem, when I used the BMC Import tools to import Incidents, the 
first record generated successfully, but the second was not.
The second record even not import to the form HPD:IncidentInterface_Create and 
no filter executed, included the filter that generat the INC Number.
there is the error 382 shows "The values for this entry violate a unique index 
that has been defined for this form."
but I just map this field following the document:

Action  CREATE
Last_Name
First_Name
Status
Service_Type
Impact
Urgency
Summary
Reported_Source

has anyone meet this before? any advice will be helpful





Best Regards!

Kevin, Jin


Leadtrust, Hangzhou, China
--
Add: Floor 8, Huaxing Centry Building, No.317 Wantang Rd, Hangzhou, 310012 PRC
Tel:086-0571-87397397
Fax:086-0571-87397399
Mobile:13777801411
Web:www.leadtrust.cn

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 NOTICE: This email message is for the sole use of the intended recipient(s) 
and may contain confidential and privileged information. Any unauthorized 
review, use, disclosure or distribution is prohibited. If you are not the 
intended recipient, please contact the sender by reply email and destroy all 
copies of the original message.



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Re: ARS 7.1 , ITSM 7.0.3 p7, Help File Location issue

[Lyle Taylor]

You can easily fix the URL if you know where the documentation is installed.  
What is the path (directory path) to your documentation now?

Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf
Sent: Friday, July 10, 2009 7:52 AM
To: arslist@ARSLIST.ORG
Subject: ARS 7.1 , ITSM 7.0.3 p7, Help File Location issue

**
Hi all,
I have an issue where the help file URL location in SHARE APPLICATION 
PROPERTIES is incorrect. For example, the location for Incident Management is: 
http:BMCRemedy_IM

Is this correct?
For me, going to this URL of course generates a 404 error...
Any guidance would be helpful.
Thanks.

Tauf Chowdhury | Forest Laboratories, Inc.
Analyst, Service Management
Informatics-Infrastructure
Office: 631.858.7765
Mobile:646.483.2779



This e-mail and its attachments may contain Forest Laboratories, Inc. 
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Enabling BMC Remedy Encryption

[Sibi V]

Hi

I have created a java AREA plugin and  would like to encrypt user
information passing between remedy server and plugin server. As well as
between remedyweb interface and plugin server.

I understand that the BMC Remedy Encryption can provide me the facility.
Since the BMC third party plugins integration pdf talks about the BMC Remedy
premium , i assume there is a basic version available. Is this true? I have
searched through my /reemedy/java folders but could not find any.

Am i right?


The "Remedy 7.1.00 Integrating with Plugins and third party.pdf" says

"To override the default Java API configuration, create the arsys_api.xml
configuration file and make sure it is in the CLASSPATH environment variable
or
the java command -classpath command-line parameter. See the sample
configuration file, arsys_sample.xml, in the lib directory for descriptions,
valid
values, and default values for the API configuration options"

but i dont see any the arsys_api.xml  or the arsys_sample.xml, file

Thanks in advance

Thanks and Regards
Sibi

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Re: Close Window

[ccrashh]

Well...I would have code on the table double-click (that is, remove
the table's usual Table Drill Down check and capture the Table Double-
Click in an active link).  On this active link, I would do an Open
Window (Modify, though I would normally use a Dialog and have a Save
button or some such).  Then, on the same active link I would pass an
Event to the Child window (the one you just opened in Modify mode).
On the child window, have an AL that triggers on the event to set,
say, a flag field that says "Close on Modify" - I assume you meant
"After Modify" in your question, since you mentioned opening Assigned
Tickets from a table - the AL to Close Window would have that flag as
a Run If qualification.

That way, only if the Modify form is opened via a double-click on a
table field will you cause the Close Window action On Modify.

Hope that helps.

Steve

On Jul 9, 10:48 am, "Brittain, Mark"  wrote:
> Hi All,
>
> Not sure if I can do this one but thought I would ask. I want to do a close 
> window "After Submit" but only if a record is displayed as itself without a 
> list (e.g. Display Type = Detail Only).
>
> Typically users find their assigned tickets using a table field on a display 
> only form. They display the ticket by double clicking on a ticket. The above 
> action works fine in this case. However if they did a search of tickets, 
> getting a list (split window), when they save the ticket, the whole list 
> closes. Is there a qualification that says execute if the window is display 
> only?
>
> Thanks
> Mark
>
> 
> Mark Brittain
> Remedy Developer
> NaviSite
> mbritt...@navisite.com
> (315) 453-2912 x5418 (Phone)
> (315) 317.2897 (Cell)
>
> Reduce Cost of IT with Managed Hosting and Application Services from NaviSite.
> Visitwww.NaviSite.comToday.
>
>   
> This e-mail is the property of NaviSite, Inc. It is intended only for the 
> person or entity to which it is addressed and may contain information that is 
> privileged, confidential, or otherwise protected from disclosure. 
> Distribution or copying of this e-mail, or the information contained herein, 
> to anyone other than the intended recipient is prohibited.
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Re: Enabling BMC Remedy Encryption

[Easter, David]

Ø  Since the BMC third party plugins integration pdf talks about the BMC Remedy 
premium , i assume there is a basic version available. Is this true?

Standard (56-bit DES using CBC mode) encryption is part of AR System.  There is 
no additional product needed for that level.  You will need to purchase either 
Performance or Premium Encryption to increase the level of security for the 
API.  You can see this on page 341 of the AR System 7.5.00 Configuring Guide:

Encrypt-Data-Encryption-Algorithm
An integer indicating the encryption algorithm of the data key. Use the 
following values.
Standard Security
! 1-56-bit DES using CBC mode (default)
Performance Security
! 2-128-bit RC4 key (default)
! 6-128-bit AES CBC key (FIPS noncompliant)
! 8-128-bit AES CBC key (FIPS compliant)
Premium Security
! 3-2048-bit RC4 key (default)
! 7-256-bit AES CBC key (FIPS noncompliant)
! 9-256-bit AES CBC key (FIPS compliant)
For more information, see the BMC Remedy Encryption Security Guide.

Encrypt-Public-Key-Algorithm

An integer indicating the encryption algorithm of the public key. Valid values 
are
! 4-512-bit RSA key (default for Standard Security)
! 5-1024-bit RSA key (default for Performance Security)
! 6-2048-bit RSA key (default for Premium Security)
For more information, see the BMC Remedy Encryption Security Guide.


-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Sibi V
Sent: Friday, July 10, 2009 10:26 AM
To: arslist@ARSLIST.ORG
Subject: Enabling BMC Remedy Encryption

**
Hi

I have created a java AREA plugin and  would like to encrypt user information 
passing between remedy server and plugin server. As well as between remedyweb 
interface and plugin server.

I understand that the BMC Remedy Encryption can provide me the facility. Since 
the BMC third party plugins integration pdf talks about the BMC Remedy premium 
, i assume there is a basic version available. Is this true? I have searched 
through my /reemedy/java folders but could not find any.

Am i right?


The "Remedy 7.1.00 Integrating with Plugins and third party.pdf" says

"To override the default Java API configuration, create the arsys_api.xml 
configuration file and make sure it is in the CLASSPATH environment variable or
the java command -classpath command-line parameter. See the sample 
configuration file, arsys_sample.xml, in the lib directory for descriptions, 
valid
values, and default values for the API configuration options"

but i dont see any the arsys_api.xml  or the arsys_sample.xml, file

Thanks in advance

Thanks and Regards
Sibi
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Re: Enabling BMC Remedy Encryption

[patrick zandi]

Not to highjack, Quick Question,
Does this also do the ODBC at the same level of encryption?
Or is that again something else, another product, another price?

On Fri, Jul 10, 2009 at 1:40 PM, Easter, David  wrote:

> **
>
> Ø  Since the BMC third party plugins integration pdf talks about the BMC
> Remedy premium , i assume there is a basic version available. Is this true?
>
>
>
> Standard (56-bit DES using CBC mode) encryption is part of AR System.
> There is no additional product needed for that level.  You will need to
> purchase either Performance or Premium Encryption to increase the level of
> security for the API.  You can see this on page 341 of the AR System 7.5.00
> Configuring Guide:
>
>
>
> Encrypt-Data-Encryption-Algorithm
>
> An integer indicating the encryption algorithm of the data key. Use the
> following values.
>
> *Standard Security*
>
> ! 1—56-bit DES using CBC mode (default)
>
> *Performance Security*
>
> ! 2—128-bit RC4 key (default)
>
> ! 6—128-bit AES CBC key (FIPS noncompliant)
>
> ! 8—128-bit AES CBC key (FIPS compliant)
>
> *Premium Security*
>
> ! 3—2048-bit RC4 key (default)
>
> ! 7—256-bit AES CBC key (FIPS noncompliant)
>
> ! 9—256-bit AES CBC key (FIPS compliant)
>
> For more information, see the *BMC Remedy Encryption Security Guide*.
>
>
>
> Encrypt-Public-Key-Algorithm
>
>
>
> An integer indicating the encryption algorithm of the public key. Valid
> values are
>
> ! 4—512-bit RSA key (default for Standard Security)
>
> ! 5—1024-bit RSA key (default for Performance Security)
>
> ! 6—2048-bit RSA key (default for Premium Security)
>
> For more information, see the *BMC Remedy Encryption Security Guide*.
>
>
>
>
>
> -David J. Easter
>
> Sr. Product Manager, Solution Strategy and Development
>
> BMC Software, Inc.
>
>
>
> The opinions, statements, and/or suggested courses of action expressed in
> this E-mail do not necessarily reflect those of BMC Software, Inc.  My
> voluntary participation in this forum is not intended to convey a role as a
> spokesperson, liaison or public relations representative for BMC Software,
> Inc.
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Sibi V
> *Sent:* Friday, July 10, 2009 10:26 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Enabling BMC Remedy Encryption
>
>
>
> **
>
> Hi
>
>
>
> I have created a java AREA plugin and  would like to encrypt user
> information passing between remedy server and plugin server. As well as
> between remedyweb interface and plugin server.
>
>
>
> I understand that the BMC Remedy Encryption can provide me the facility.
> Since the BMC third party plugins integration pdf talks about the BMC Remedy
> premium , i assume there is a basic version available. Is this true? I have
> searched through my /reemedy/java folders but could not find any.
>
>
>
> Am i right?
>
>
>
>
>
> The "Remedy 7.1.00 Integrating with Plugins and third party.pdf" says
>
>
>
> "To override the default Java API configuration, create the arsys_api.xml
> configuration file and make sure it is in the CLASSPATH environment variable
> or
> the java command -classpath command-line parameter. See the sample
> configuration file, arsys_sample.xml, in the lib directory for descriptions,
> valid
> values, and default values for the API configuration options"
>
>
>
> but i dont see any the arsys_api.xml  or the arsys_sample.xml, file
>
>
>
> Thanks in advance
>
>
>
> Thanks and Regards
>
> Sibi
>
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_
>  _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_
>



-- 
Patrick Zandi

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ARADMIN user Roles for ARSYSTEM on 7.5

[Joe DeSouza]

To the best of my knowledge the previous versions it was enough to have full 
CONNECT (with the Admin Option) and the DBA (with the Admin option) for the 
ARADMIN user.. Have some more roles been added to 7.5? I do not have the 
documents handy right now to check so someone could kindly verify this for me?

Joe




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Re: Enabling BMC Remedy Encryption

[Easter, David]

My understanding is that ODBC goes through the ARAPI so yes, it honors 
encryption settings at the API level.

-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of patrick zandi
Sent: Friday, July 10, 2009 10:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: Enabling BMC Remedy Encryption

**
Not to highjack, Quick Question,
Does this also do the ODBC at the same level of encryption?
Or is that again something else, another product, another price?
On Fri, Jul 10, 2009 at 1:40 PM, Easter, David 
mailto:david_eas...@bmc.com>> wrote:
**

>  Since the BMC third party plugins integration pdf talks about the BMC Remedy 
> premium , i assume there is a basic version available. Is this true?



Standard (56-bit DES using CBC mode) encryption is part of AR System.  There is 
no additional product needed for that level.  You will need to purchase either 
Performance or Premium Encryption to increase the level of security for the 
API.  You can see this on page 341 of the AR System 7.5.00 Configuring Guide:



Encrypt-Data-Encryption-Algorithm

An integer indicating the encryption algorithm of the data key. Use the 
following values.

Standard Security

! 1—56-bit DES using CBC mode (default)

Performance Security

! 2—128-bit RC4 key (default)

! 6—128-bit AES CBC key (FIPS noncompliant)

! 8—128-bit AES CBC key (FIPS compliant)

Premium Security

! 3—2048-bit RC4 key (default)

! 7—256-bit AES CBC key (FIPS noncompliant)

! 9—256-bit AES CBC key (FIPS compliant)

For more information, see the BMC Remedy Encryption Security Guide.



Encrypt-Public-Key-Algorithm



An integer indicating the encryption algorithm of the public key. Valid values 
are

! 4—512-bit RSA key (default for Standard Security)

! 5—1024-bit RSA key (default for Performance Security)

! 6—2048-bit RSA key (default for Premium Security)

For more information, see the BMC Remedy Encryption Security Guide.





-David J. Easter

Sr. Product Manager, Solution Strategy and Development

BMC Software, Inc.



The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sibi V
Sent: Friday, July 10, 2009 10:26 AM
To: arslist@ARSLIST.ORG
Subject: Enabling BMC Remedy Encryption



**

Hi



I have created a java AREA plugin and  would like to encrypt user information 
passing between remedy server and plugin server. As well as between remedyweb 
interface and plugin server.



I understand that the BMC Remedy Encryption can provide me the facility. Since 
the BMC third party plugins integration pdf talks about the BMC Remedy premium 
, i assume there is a basic version available. Is this true? I have searched 
through my /reemedy/java folders but could not find any.



Am i right?





The "Remedy 7.1.00 Integrating with Plugins and third party.pdf" says



"To override the default Java API configuration, create the arsys_api.xml 
configuration file and make sure it is in the CLASSPATH environment variable or
the java command -classpath command-line parameter. See the sample 
configuration file, arsys_sample.xml, in the lib directory for descriptions, 
valid
values, and default values for the API configuration options"



but i dont see any the arsys_api.xml  or the arsys_sample.xml, file



Thanks in advance



Thanks and Regards

Sibi

_Platinum Sponsor: rmisoluti...@verizon.net 
ARSlist: "Where the Answers Are"_
_Platinum Sponsor: rmisoluti...@verizon.net 
ARSlist: "Where the Answers Are"_



--
Patrick Zandi
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_

Question: List View Visibility in Midtier

[Craig Carter]

Does anyone know why the results list in the midtier is still visible when 
using a direct URL search even though the results banner and web toolbar is 
hidden in Form-Current View-Properties?  I'm using a direct URL to pull up a 
specific request using the eid parameter in a browser view and don't want the 
results list (always one line) to be displayed.

Midtier Version is 7.0.1 Patch 5

Do you need add a results list to the form to prevent the default one at the 
top from showing up or is this a bug in this patch level or?

Regards,

//SIGNED//
Craig Carter
Supervisor, IT Specialist, RSP




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Re: Enabling BMC Remedy Encryption

[patrick zandi]

Awesome.. Was not positive..

On Fri, Jul 10, 2009 at 2:39 PM, Easter, David  wrote:

>  My understanding is that ODBC goes through the ARAPI so yes, it honors
> encryption settings at the API level.
>
>
>
> -David J. Easter
>
> Sr. Product Manager, Solution Strategy and Development
>
> BMC Software, Inc.
>
>
>
> The opinions, statements, and/or suggested courses of action expressed in
> this E-mail do not necessarily reflect those of BMC Software, Inc.  My
> voluntary participation in this forum is not intended to convey a role as a
> spokesperson, liaison or public relations representative for BMC Software,
> Inc.
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *patrick zandi
> *Sent:* Friday, July 10, 2009 10:45 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Enabling BMC Remedy Encryption
>
>
>
> **
>
> Not to highjack, Quick Question,
>
> Does this also do the ODBC at the same level of encryption?
>
> Or is that again something else, another product, another price?
>
> On Fri, Jul 10, 2009 at 1:40 PM, Easter, David 
> wrote:
>
> **
>
> Ø  Since the BMC third party plugins integration pdf talks about the BMC
> Remedy premium , i assume there is a basic version available. Is this true?
>
>
>
> Standard (56-bit DES using CBC mode) encryption is part of AR System.
> There is no additional product needed for that level.  You will need to
> purchase either Performance or Premium Encryption to increase the level of
> security for the API.  You can see this on page 341 of the AR System 7.5.00
> Configuring Guide:
>
>
>
> Encrypt-Data-Encryption-Algorithm
>
> An integer indicating the encryption algorithm of the data key. Use the
> following values.
>
> *Standard Security*
>
> ! 1—56-bit DES using CBC mode (default)
>
> *Performance Security*
>
> ! 2—128-bit RC4 key (default)
>
> ! 6—128-bit AES CBC key (FIPS noncompliant)
>
> ! 8—128-bit AES CBC key (FIPS compliant)
>
> *Premium Security*
>
> ! 3—2048-bit RC4 key (default)
>
> ! 7—256-bit AES CBC key (FIPS noncompliant)
>
> ! 9—256-bit AES CBC key (FIPS compliant)
>
> For more information, see the *BMC Remedy Encryption Security Guide*.
>
>
>
> Encrypt-Public-Key-Algorithm
>
>
>
> An integer indicating the encryption algorithm of the public key. Valid
> values are
>
> ! 4—512-bit RSA key (default for Standard Security)
>
> ! 5—1024-bit RSA key (default for Performance Security)
>
> ! 6—2048-bit RSA key (default for Premium Security)
>
> For more information, see the *BMC Remedy Encryption Security Guide*.
>
>
>
>
>
> -David J. Easter
>
> Sr. Product Manager, Solution Strategy and Development
>
> BMC Software, Inc.
>
>
>
> The opinions, statements, and/or suggested courses of action expressed in
> this E-mail do not necessarily reflect those of BMC Software, Inc.  My
> voluntary participation in this forum is not intended to convey a role as a
> spokesperson, liaison or public relations representative for BMC Software,
> Inc.
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Sibi V
> *Sent:* Friday, July 10, 2009 10:26 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Enabling BMC Remedy Encryption
>
>
>
> **
>
> Hi
>
>
>
> I have created a java AREA plugin and  would like to encrypt user
> information passing between remedy server and plugin server. As well as
> between remedyweb interface and plugin server.
>
>
>
> I understand that the BMC Remedy Encryption can provide me the facility.
> Since the BMC third party plugins integration pdf talks about the BMC Remedy
> premium , i assume there is a basic version available. Is this true? I have
> searched through my /reemedy/java folders but could not find any.
>
>
>
> Am i right?
>
>
>
>
>
> The "Remedy 7.1.00 Integrating with Plugins and third party.pdf" says
>
>
>
> "To override the default Java API configuration, create the arsys_api.xml
> configuration file and make sure it is in the CLASSPATH environment variable
> or
> the java command -classpath command-line parameter. See the sample
> configuration file, arsys_sample.xml, in the lib directory for descriptions,
> valid
> values, and default values for the API configuration options"
>
>
>
> but i dont see any the arsys_api.xml  or the arsys_sample.xml, file
>
>
>
> Thanks in advance
>
>
>
> Thanks and Regards
>
> Sibi
>
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_
>
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_
>
>
>
>
> --
> Patrick Zandi
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_
>



-- 
Patrick Zandi

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Re: ARADMIN user Roles for ARSYSTEM on 7.5

[Jarl Grøneng]

>From the install guide; (oracle)

To use a previously created tablespace in AR System

1 In an SQL*Plus window, create the tablespace. For example:
create tablespace arsys datafile 'c:\qa\data\QATST\data\arsys.dbf'
size 500M reuse;

2 Create a user. For example:
create user aradmin identified by AR#Admin#
default tablespace arsys temporary tablespace temp quota unlimited on arsys;

3 Create a role for the user you created. For example:
create role ARole_arsys not identified;

4 Set the privileges for the role. For example:
grant alter session, create cluster, create database link, create
sequence, create session, create synonym, create table, create view,
create procedure, create trigger, query rewrite to ARole_arsys;

5 Grant the role to the user. For example:
grant ARole_arsys to aradmin;



2009/7/10 Joe DeSouza :
> **
> To the best of my knowledge the previous versions it was enough to have full
> CONNECT (with the Admin Option) and the DBA (with the Admin option) for the
> ARADMIN user.. Have some more roles been added to 7.5? I do not have the
> documents handy right now to check so someone could kindly verify this for
> me?
>
> Joe
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_

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Re: Question: List View Visibility in Midtier

[Jarl Grøneng]

This may help you:
http://listserv.rbugs.com/cgi-bin/wa.exe?A2=ind0511&L=ARSLIST&P=R137038&X=7B33E605455700B40C

--
Jarl

2009/7/10 Craig Carter :
> **
> Does anyone know why the results list in the midtier is still visible when
> using a direct URL search even though the results banner and web toolbar is
> hidden in Form—Current View—Properties?  I’m using a direct URL to pull up a
> specific request using the eid parameter in a browser view and don’t want
> the results list (always one line) to be displayed.
>
> Midtier Version is 7.0.1 Patch 5
>
> Do you need add a results list to the form to prevent the default one at the
> top from showing up or is this a bug in this patch level or?
>
> Regards,
>
> //SIGNED//
> Craig Carter
> Supervisor, IT Specialist, RSP
>
>
>
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_

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Mid tier installation issue

[Rao]

Hi

 

ARS version: 7.0

 

I am trying to install mid tier on Windows Vista.  I installed JDK and
Apache 2.2.  

 

I checked Apache by entering in the browser - http://localhost/ and I got
the message - It Works! .  

 

When I start mid tier installation, I am getting the message - No Support
Web Server was found on the system.

 

Please help.

 

Regards,

 

Rao


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Re: Question: List View Visibility in Midtier - RESOLVED

[Craig Carter]

Thanks!  I'd searched the archives already but didn't find this one.  I thought 
it might require an extra results list field but I was hoping for an easier 
approach.  The .js modification is something to consider.

//SIGNED//
Craig Carter
Supervisor, IT Specialist, RSP

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Jarl Grøneng
Sent: Friday, July 10, 2009 1:11 PM
To: arslist@ARSLIST.ORG
Subject: Re: Question: List View Visibility in Midtier

This may help you:
http://listserv.rbugs.com/cgi-bin/wa.exe?A2=ind0511&L=ARSLIST&P=R137038&X=7B33E605455700B40C

--
Jarl

2009/7/10 Craig Carter :
> **
> Does anyone know why the results list in the midtier is still visible when
> using a direct URL search even though the results banner and web toolbar is
> hidden in Form-Current View-Properties?  I'm using a direct URL to pull up a
> specific request using the eid parameter in a browser view and don't want
> the results list (always one line) to be displayed.
>
> Midtier Version is 7.0.1 Patch 5
>
> Do you need add a results list to the form to prevent the default one at the
> top from showing up or is this a bug in this patch level or?
>
> Regards,
>
> //SIGNED//
> Craig Carter
> Supervisor, IT Specialist, RSP
>
>
>
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_

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SRM on 7.5

[Howard Richter]

Good Friday afternoon all,

Is there some strange step that is needed to install SRM on a new install of
7.5?

I have been fighting this all day.

Thanks and have a great weekend,

Howard

-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = hbr4...@gmail.com
LinkedIn Profile = http://www.linkedin.com/in/hbr4270

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Re: SRM on 7.5

[Lyle Taylor]

If you manage to get this to work, let me know how you did it.  I fought this 
for well over a month with no success, even with BMC's help.  Although, to be 
fair I have to say that I stopped trying before BMC could help me come to a 
solution, so I don't want to imply that they were unable to help me solve the 
problem.

Actually, I did get the installer to run, but once I restarted the AR server 
after the install, I got all kinds of errors, and the server was unusable after 
that.  I had to restore the database from backup after every time that I tried.

Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Howard Richter
Sent: Friday, July 10, 2009 2:55 PM
To: arslist@ARSLIST.ORG
Subject: SRM on 7.5

**
Good Friday afternoon all,

Is there some strange step that is needed to install SRM on a new install of 
7.5?

I have been fighting this all day.

Thanks and have a great weekend,

Howard

--
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = hbr4...@gmail.com
LinkedIn Profile = http://www.linkedin.com/in/hbr4270
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_


 NOTICE: This email message is for the sole use of the intended recipient(s) 
and may contain confidential and privileged information. Any unauthorized 
review, use, disclosure or distribution is prohibited. If you are not the 
intended recipient, please contact the sender by reply email and destroy all 
copies of the original message.



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Re: Looking for BMC Atrium Core 7.5 Installation Guide

[strauss]

More importantly, you will want to look at today's Technical Bulletin 
PDF sent 
out as a Customer Support Notice.  It documents just some of the many bizarre 
ways that the Atrium 7.5 installer can fail miserably.  None of them include 
the many ways it has failed for me (the POS has yet to complete a successful 
install, ever), but it's a start.  Too bad the Atrium 7.5 installer isn't built 
like the ARS 7.5 installer, which actually works most of the time.  And yes, I 
have tried both patch 001 and 002.

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Kali Obsum
Sent: Wednesday, July 08, 2009 3:18 AM
To: arslist@ARSLIST.ORG
Subject: Looking for BMC Atrium Core 7.5 Installation Guide

**
Hi,

Does anyone have a copy or a link to this document: BMC Atrium Core 7.5 
Installation Guide ?

Thanks!

Regards,
Kali


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Re: SRM on 7.5

[Howard Richter]

I got it installed, but not the can not get the patches to install. Also I
am not sure any of the integrations worked as well.

Monday will be my day to open that ticket with BMC.

Thanks,

Howard

On Fri, Jul 10, 2009 at 5:07 PM, Lyle Taylor  wrote:

> **
>
> If you manage to get this to work, let me know how you did it.  I fought
> this for well over a month with no success, even with BMC’s help.  Although,
> to be fair I have to say that I stopped trying before BMC could help me come
> to a solution, so I don’t want to imply that they were unable to help me
> solve the problem.
>
>
>
> Actually, I did get the installer to run, but once I restarted the AR
> server after the install, I got all kinds of errors, and the server was
> unusable after that.  I had to restore the database from backup after every
> time that I tried.
>
>
>
> Lyle
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Howard Richter
> *Sent:* Friday, July 10, 2009 2:55 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* SRM on 7.5
>
>
>
> **
>
> Good Friday afternoon all,
>
>
>
> Is there some strange step that is needed to install SRM on a new install
> of 7.5?
>
>
>
> I have been fighting this all day.
>
>
>
> Thanks and have a great weekend,
>
>
>
> Howard
>
>
> --
> Howard Richter
> Red Hat Certified Technician
> CompTIA Linux+ Certified
> ITIL Foundation Certified
> E-Mail = hbr4...@gmail.com
> LinkedIn Profile = http://www.linkedin.com/in/hbr4270
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_
>
>
>
> NOTICE: This email message is for the sole use of the intended recipient(s)
> and may contain confidential and privileged information. Any unauthorized
> review, use, disclosure or distribution is prohibited. If you are not the
> intended recipient, please contact the sender by reply email and destroy all
> copies of the original message.
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_




-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = hbr4...@gmail.com
LinkedIn Profile = http://www.linkedin.com/in/hbr4270

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