ADM:Timing test Please ignore
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WebService - XML formatted in a char field question ?
Hi all, I've been having issues creating a web service out to a third party solution (IBM Maximo) so i thought i would try the following.. 1 - create a basic form with just 2 fields, i called OUTBOUNDXML, 1 called REPLY 2 - load their WSDL into a filter to run on SUBMIT 3 - in the filter, click the Input Mappings button where i now see an XML Data Type of arg0, so i map this field to the OUTBOUNDXMLfield on my form 4 - similarily, in the Output Mappings, i see an XML Data Type of return so i map this to field REPLY on my form 5 - and finally, i create an entry in the Form and put some XML formatted data in the OUTBOUNDXML and submit, hoping that i get a successful reply back. So, i submit the record and the system waits for a second or 2 before yes i get a reply back, but its an error and our 3rd party company are saying that they cant see any data. So, question Should this work, namely, formatting the data in a character field in an XML format and sending through to ??? I wanted to do this purely as a back to basics style test to just prove that their side is working ok. All help gretefully received. Sean ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Remedy and DOD SSO
Hello Mark, I would also be interested in seeing your solution as well. Thank You, Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mark Lev Sent: Thursday, July 30, 2009 15:33 To: arslist@ARSLIST.ORG Subject: Re: Remedy and DOD SSO ** Abdullah, How have you been? We have a CAC integration that has been implemented in DoD environments. If this is something you'd like to check out, please contact me off-list. Thanks, Mark Mark Lev Director of Remedy Operations ITIL Foundation 3 Certified 703-672-4390 703-399-6155 (cell) mark@rightstarsystems.com --- RightStar Systems, Inc. 100 East Street SE, Suite 202 Vienna, VA 22180 USA --- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Abdullah Baytops Sent: Thursday, July 30, 2009 10:59 AM To: arslist@ARSLIST.ORG Subject: Remedy and DOD SSO ** Our DOD client would like for us to implement SSO using a product called siteminder. Has anyone ever integrated SSO with Remedy 7.1 for a DOD client using this product? If anyone has ever did any kind of SSO integration that would be helpful as well. Thanks in Advance for any Response V/R Abdul Baytops Digital Foundation Corporation Web: www.thedigitalcorp.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are smime.p7s Description: S/MIME cryptographic signature
Logging onto MidTier
I have a MidTier form that is open to the public and anyone that gets into it is automatically logged on as a guest user... If they need to change anything, then they will need to log on to the MidTier with their user id and password (if they have one) to make the changes. I have a button that does a run process to this URL: http://servername/arsys/servlet/ViewFormServlet?server=serverform=On+Call Under normal circumstances, this would make the user go to the log in screen, log in and then go to the form, but since they are already logged in as guest, it takes them right back to the same form with guest access again Is there any URL or anything that will force the user to login? Lisa Kemes AR System Developer Tyco Electronics 717-810-2408 tel 717-810-2124 fax lisa.ke...@tycoelectronics.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: WebService - XML formatted in a char field question ?
Most of the time when I see this type of WSDL (arg0 and arg1) I have to enclose my XML in a CDATA structure. i.e. arg0![CDATA[?xml version=1.0 encoding=UTF-8? MY_XML ATTR1VALUE/ATTR1 . . . /MY_XML]] /arg0 With the plugin logging turned on and set to 100 ( Plugin-Log-Level:100 ) in the ar.conf (ar.cfg in windows) you can see the XML in the log. See the Configuring manual the AR System configuration files section. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sean Harrodine Sent: Monday, August 10, 2009 7:21 AM To: arslist@ARSLIST.ORG Subject: WebService - XML formatted in a char field question ? Hi all, I've been having issues creating a web service out to a third party solution (IBM Maximo) so i thought i would try the following.. 1 - create a basic form with just 2 fields, i called OUTBOUNDXML, 1 called REPLY 2 - load their WSDL into a filter to run on SUBMIT 3 - in the filter, click the Input Mappings button where i now see an XML Data Type of arg0, so i map this field to the OUTBOUNDXML field on my form 4 - similarily, in the Output Mappings, i see an XML Data Type of return so i map this to field REPLY on my form 5 - and finally, i create an entry in the Form and put some XML formatted data in the OUTBOUNDXML and submit, hoping that i get a successful reply back. So, i submit the record and the system waits for a second or 2 before yes i get a reply back, but its an error and our 3rd party company are saying that they cant see any data. So, question Should this work, namely, formatting the data in a character field in an XML format and sending through to ??? I wanted to do this purely as a back to basics style test to just prove that their side is working ok. All help gretefully received. Sean
Re: Logging onto MidTier
Yes. Call the Logout servlet with a goto parameter http://servername/arsys/servlet/LogoutServlet?goto=/arsys/forms/server/On+Call That will force the guest user to be logged out and prompt for the new login. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa Sent: Monday, August 10, 2009 8:36 AM To: arslist@ARSLIST.ORG Subject: Logging onto MidTier I have a MidTier form that is open to the public and anyone that gets into it is automatically logged on as a guest user. If they need to change anything, then they will need to log on to the MidTier with their user id and password (if they have one) to make the changes. I have a button that does a run process to this URL: http://servername/arsys/servlet/ViewFormServlet?server=serverform=On+Call Under normal circumstances, this would make the user go to the log in screen, log in and then go to the form, but since they are already logged in as guest, it takes them right back to the same form with guest access again Is there any URL or anything that will force the user to login? Lisa Kemes AR System Developer Tyco Electronics 717-810-2408 tel 717-810-2124 fax lisa.ke...@tycoelectronics.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Logging onto MidTier
Thanks so much! Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Monday, August 10, 2009 9:53 AM To: arslist@ARSLIST.ORG Subject: Re: Logging onto MidTier Yes. Call the Logout servlet with a goto parameter http://servername/arsys/servlet/LogoutServlet?goto=/arsys/forms/server/On+Call That will force the guest user to be logged out and prompt for the new login. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa Sent: Monday, August 10, 2009 8:36 AM To: arslist@ARSLIST.ORG Subject: Logging onto MidTier I have a MidTier form that is open to the public and anyone that gets into it is automatically logged on as a guest user. If they need to change anything, then they will need to log on to the MidTier with their user id and password (if they have one) to make the changes. I have a button that does a run process to this URL: http://servername/arsys/servlet/ViewFormServlet?server=serverform=On+Call Under normal circumstances, this would make the user go to the log in screen, log in and then go to the form, but since they are already logged in as guest, it takes them right back to the same form with guest access again Is there any URL or anything that will force the user to login? Lisa Kemes AR System Developer Tyco Electronics 717-810-2408 tel 717-810-2124 fax lisa.ke...@tycoelectronics.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: WebService - XML formatted in a char field question ?
Hi Fred, Thanks for your reply. I tried first of all with no CDATA and in the logfiles, i can see the arg0 and /arg0 with my XML following and it looks fine to me but still errors. I then tried with the ![CDATA[ at the top and then the ]] at the end and again, still errors. Finally, i tried with ![CDATA[ at the top and put it on a line of its own and yes, you guessed it, still fails ! I have the plugins tracing at level 100 and the 3 log files ... Sean From: Grooms, Frederick W frederick.w.gro...@xo.com To: arslist@ARSLIST.ORG Sent: Monday, 10 August, 2009 14:47:10 Subject: Re: WebService - XML formatted in a char field question ? Most of the time when I see this type of WSDL (arg0 and arg1) I have to enclose my XML in a CDATA structure. i.e. arg0![CDATA[?xml version=1.0 encoding=UTF-8? MY_XML ATTR1VALUE/ATTR1 . . . /MY_XML]] /arg0 With the plugin logging turned on and set to 100 ( Plugin-Log-Level:100 ) in the ar.conf (ar.cfg in windows) you can see the XML in the log. See the Configuring manual the AR System configuration files section. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sean Harrodine Sent: Monday, August 10, 2009 7:21 AM To: arslist@ARSLIST.ORG Subject: WebService - XML formatted in a char field question ? Hi all, I've been having issues creating a web service out to a third party solution (IBM Maximo) so i thought i would try the following.. 1 - create a basic form with just 2 fields, i called OUTBOUNDXML, 1 called REPLY 2 - load their WSDL into a filter to run on SUBMIT 3 - in the filter, click the Input Mappings button where i now see an XML Data Type of arg0, so i map this field to the OUTBOUNDXML field on my form 4 - similarily, in the Output Mappings, i see an XML Data Type of return so i map this to field REPLY on my form 5 - and finally, i create an entry in the Form and put some XML formatted data in the OUTBOUNDXML and submit, hoping that i get a successful reply back. So, i submit the record and the system waits for a second or 2 before yes i get a reply back, but its an error and our 3rd party company are saying that they cant see any data. So, question Should this work, namely, formatting the data in a character field in an XML format and sending through to ??? I wanted to do this purely as a back to basics style test to just prove that their side is working ok. All help gretefully received. Sean ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Encouraging Float License Users to Log Off When Inactive
How about this: Your users don't actually take a float license unless/until they modify a ticket created by someone else? Why is it that they grab a float license when doing things that don't require a float license? If they are not performing tasks that require a float license, then they should be using a float-read, or a read license, freeing up a floating license. I'm not sure if they've fixed this or not in the 7.x tools, but with 6.3, a user with a floating license consumes a floating license as soon as he/she logs in, and remedy won't necessarily take his license away if someone else needs it. Thanks, Gary Opela, Jr. Sr. Remedy Engineer Avaya Phone Admin RSP Cert, Sec+ 405 739 7006 x30043 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Robert Halstead Sent: Friday, August 07, 2009 4:10 PM To: arslist@ARSLIST.ORG Subject: Re: Encouraging Float License Users to Log Off When Inactive ** I think that is what we're trying to implement by separating the groups by license instead of group name. If they have a floating license, the license nazi takes in and no auto-refresh for you! If they have a read or fixed, do the happy dance cause you have auto-refresh. Hopefully, this will allow us to more accurately trend license usage as more and more people are hired by our company. On Thu, Aug 6, 2009 at 8:04 PM, Pat Zandi remedy...@gmail.com wrote: ** It would be nice if it was attached to a group as well.. Like auto-refresh. Good people go in this group, otherwise nope. Then if Joe is doing bad things you just remove the group and next refresh he is shutdown. Sent from my iPhone On Aug 6, 2009, at 3:45 PM, Shellman, David dave.shell...@tycoelectronics.com wrote: ** Todd, There is one item that is often overlooked or forgotten about. Use of Auto-Refresh caused us issues with floating licenses for many years. They would turn on Auto-Refresh and leave the client open for days on end. Since the Floating Write license timer is tied to searches this caused the floating license to be locked to an individual. Folks even had it buried within macros. Best thing you can do is open forms and disable Auto-Refresh on the views. We then went on an active campaign to identify folks that were showing with a recent Last Access that didn't make sense like the folks that worked days that were consistently showing up in the middle of the night. Once we deactivated Auto-Refresh and cleared out the macros, we didn't have to purchase floating licenses for three years. Dave From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Arner, Todd Sent: Tuesday, August 04, 2009 11:26 AM To: mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG Subject: Encouraging Float License Users to Log Off When Inactive ** Hello Everyone, We are currently experiencing an issue with our float license users not logging out when they are inactive in Remedy. Needless to say this is holding a float license open for an hour that other users could have been using it. My question is, have you found an effective way to encourage your users to log off when inactive? We have sent emails which helps for about a day but then they forget again. Thanks in advance for any suggestions you may have. Todd Arner Great Lakes _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- A fool acts, regardless; knowing well that he is wrong. The ignoramus acts on only what he knows, but all that he knows. The ignoramus may be saved, but the fool knows that he is doomed. Bob Halstead _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_
Re: WebService - XML formatted in a char field question ?
Sounds like you need the 3rd party to send you some example XML payloads to compare against. This way you will know exactly what they are looking for. One thing to watch out for is you can't have a CDATA inside another CDATA (that is against the XML specifications). Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sean Harrodine Sent: Monday, August 10, 2009 9:16 AM To: arslist@ARSLIST.ORG Subject: Re: WebService - XML formatted in a char field question ? Hi Fred, Thanks for your reply. I tried first of all with no CDATA and in the logfiles, i can see the arg0 and /arg0 with my XML following and it looks fine to me but still errors. I then tried with the ![CDATA[ at the top and then the ]] at the end and again, still errors. Finally, i tried with ![CDATA[ at the top and put it on a line of its own and yes, you guessed it, still fails ! I have the plugins tracing at level 100 and the 3 log files ... Sean -Original Message- From: Grooms, Frederick W frederick.w.gro...@xo.com To: arslist@ARSLIST.ORG Sent: Monday, 10 August, 2009 14:47:10 Subject: Re: WebService - XML formatted in a char field question ? Most of the time when I see this type of WSDL (arg0 and arg1) I have to enclose my XML in a CDATA structure. i.e. arg0![CDATA[?xml version=1.0 encoding=UTF-8? MY_XML ATTR1VALUE/ATTR1 . . . /MY_XML]] /arg0 With the plugin logging turned on and set to 100 ( Plugin-Log-Level:100 ) in the ar.conf (ar.cfg in windows) you can see the XML in the log. See the Configuring manual the AR System configuration files section. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sean Harrodine Sent: Monday, August 10, 2009 7:21 AM To: arslist@ARSLIST.ORG Subject: WebService - XML formatted in a char field question ? Hi all, I've been having issues creating a web service out to a third party solution (IBM Maximo) so i thought i would try the following.. 1 - create a basic form with just 2 fields, i called OUTBOUNDXML, 1 called REPLY 2 - load their WSDL into a filter to run on SUBMIT 3 - in the filter, click the Input Mappings button where i now see an XML Data Type of arg0, so i map this field to the OUTBOUNDXML field on my form 4 - similarily, in the Output Mappings, i see an XML Data Type of return so i map this to field REPLY on my form 5 - and finally, i create an entry in the Form and put some XML formatted data in the OUTBOUNDXML and submit, hoping that i get a successful reply back. So, i submit the record and the system waits for a second or 2 before yes i get a reply back, but its an error and our 3rd party company are saying that they cant see any data. So, question Should this work, namely, formatting the data in a character field in an XML format and sending through to ??? I wanted to do this purely as a back to basics style test to just prove that their side is working ok. All help gretefully received. Sean
Re: WebService - XML formatted in a char field question ?
..is it normal in the Plugin logs to see the and being translated to lt; and gt; (see below) PLGN TID: 012300 RPC ID: 03 Queue: ARFILTERAPI Client-RPC: 390695 /* Mon Aug 10 2009 13:58:25.9620 */ FINE soapInputDocument = ROOT x mlns=http://xxx.yyy.zzz/; xmlns:xsd=http://www.w3.org/2001/XMLSchema; xmlns:xsi=http://www.w3.org/2001/XMLSchema-instance; arg0lt;?xml version=quot;1.0quot; encoding=quot;UTF-8quot;?gt; ServiceIncident xmlns=http://b2b.ibm.com/schema/IS_B2B_CDM/R2_2;; xmlns:xsi=http://www.w3.org/2001/XMLSchema-instance;; lt;RequesterIDgt;lt;/RequesterIDgt; and if not, does anyone know what would be causing it ? to my knowledge, i am not doing anything out of the ordinary. thanks again, Sean From: Grooms, Frederick W frederick.w.gro...@xo.com To: arslist@ARSLIST.ORG Sent: Monday, 10 August, 2009 14:47:10 Subject: Re: WebService - XML formatted in a char field question ? Most of the time when I see this type of WSDL (arg0 and arg1) I have to enclose my XML in a CDATA structure. i.e. arg0![CDATA[?xml version=1.0 encoding=UTF-8? MY_XML ATTR1VALUE/ATTR1 . . . /MY_XML]] /arg0 With the plugin logging turned on and set to 100 ( Plugin-Log-Level:100 ) in the ar.conf (ar.cfg in windows) you can see the XML in the log. See the Configuring manual the AR System configuration files section. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sean Harrodine Sent: Monday, August 10, 2009 7:21 AM To: arslist@ARSLIST.ORG Subject: WebService - XML formatted in a char field question ? Hi all, I've been having issues creating a web service out to a third party solution (IBM Maximo) so i thought i would try the following.. 1 - create a basic form with just 2 fields, i called OUTBOUNDXML, 1 called REPLY 2 - load their WSDL into a filter to run on SUBMIT 3 - in the filter, click the Input Mappings button where i now see an XML Data Type of arg0, so i map this field to the OUTBOUNDXML field on my form 4 - similarily, in the Output Mappings, i see an XML Data Type of return so i map this to field REPLY on my form 5 - and finally, i create an entry in the Form and put some XML formatted data in the OUTBOUNDXML and submit, hoping that i get a successful reply back. So, i submit the record and the system waits for a second or 2 before yes i get a reply back, but its an error and our 3rd party company are saying that they cant see any data. So, question Should this work, namely, formatting the data in a character field in an XML format and sending through to ??? I wanted to do this purely as a back to basics style test to just prove that their side is working ok. All help gretefully received. Sean ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Tracing outbound data froma web service.......
Make sure you are looking at the right log file and that you have the webservices checkbox checked in the configuration manager for the midtier. The location of the mid-tier log can be found in the configuration utility. On Fri, Aug 7, 2009 at 10:27 AM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: For web services consumed by Remedy the Mid-Tier is not used. All work is performed by the webservice plugin. Set the Plugin log file to the highest level and it will show the xml Fred - Original Message - From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Sean Harrodine Sent: Tuesday, August 04, 2009 3:44 PM To: arslist@ARSLIST.ORG Subject: Re: Tracing outbound data froma web service... ** Hi Carey, I have just checked the mid-tier, and can see in the Config tool / Log Settings that the following are all switched on. reporting / cache / session management / web services / performance / servlet / internal but nothing shows in the logfile, relating to the transaction that i send from a test Remedy form, and then grab the error thats coming back from a 3rd parties web service. I have set the Log Level to Fine and Log Format set to Detailed Text but still nothing shows in the log file at all. Do i need to stop/start the mid-tier ???. hmmm - Original Message - From: Carey Matthew Black black@gmail.com To: arslist@ARSLIST.ORG Sent: Tuesday, 4 August, 2009 16:26:19 Subject: Re: Tracing outbound data froma web service... Sean, I think the Mid-tier config settings can log WebService calls. (in bound and outbound) I think you see the exact XML that came in and goes out. -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. - Original Message - On Tue, Aug 4, 2009 at 8:36 AM, Sean Harrodinesean_rem...@yahoo.co.uk wrote: ** Hi everyone, Is there a way to be able to trace or see outbound data that is going out through a web service and if so, could anyone enlighten me how please ? thanks, -- A fool acts, regardless; knowing well that he is wrong. The ignoramus acts on only what he knows, but all that he knows. The ignoramus may be saved, but the fool knows that he is doomed. Bob Halstead ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: WebService - XML formatted in a char field question ?
Hi Sean, 1. You need to first test with a SoapUI if the WSDL which is being provided waorks as desired. 2. On your remedy Server please check if the Webservice Plugin is working correctly. you can do this by typing arplugin -m from a command prompt on the server. 3. Can you please let us know what is the error that you are receiving? you can get this by enabling your Filter login and for more details you can enable the Plugin Login with the level set to All. Thanks Mathew From: Sean Harrodine sean_rem...@yahoo.co.uk To: arslist@ARSLIST.ORG Sent: Monday, 10 August, 2009 6:20:47 AM Subject: WebService - XML formatted in a char field question ? ** Hi all, I've been having issues creating a web service out to a third party solution (IBM Maximo) so i thought i would try the following.. 1 - create a basic form with just 2 fields, i called OUTBOUNDXML, 1 called REPLY 2 - load their WSDL into a filter to run on SUBMIT 3 - in the filter, click the Input Mappings button where i now see an XML Data Type of arg0, so i map this field to the OUTBOUNDXML field on my form 4 - similarily, in the Output Mappings, i see an XML Data Type of return so i map this to field REPLY on my form 5 - and finally, i create an entry in the Form and put some XML formatted data in the OUTBOUNDXML and submit, hoping that i get a successful reply back. So, i submit the record and the system waits for a second or 2 before yes i get a reply back, but its an error and our 3rd party company are saying that they cant see any data. So, question Should this work, namely, formatting the data in a character field in an XML format and sending through to ??? I wanted to do this purely as a back to basics style test to just prove that their side is working ok. All help gretefully received. Sean _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Love Cricket? Check out live scores, photos, video highlights and more. Click here http://cricket.yahoo.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: WebService - XML formatted in a char field question ?
Hi Mathew, Thanks for the email. I am assured that the WSDL works correctly by my 3rd party. We are running Linux so cant run the -m option but we have 13 plugin processes running. This is the error that i get back from them. UnknownUnknown09nullUnknown I think that the translation of to lt; is not accepted on their side and the same with as the message above implies null values but there is definately data being passed through strange...very strange... their system is IBM Maximo if that helps rgds, Sean From: mathew thomas tinu_m_tho...@yahoo.co.in To: arslist@ARSLIST.ORG Sent: Monday, 10 August, 2009 17:52:15 Subject: Re: WebService - XML formatted in a char field question ? ** Hi Sean, 1. You need to first test with a SoapUI if the WSDL which is being provided waorks as desired. 2. On your remedy Server please check if the Webservice Plugin is working correctly. you can do this by typing arplugin -m from a command prompt on the server. 3. Can you please let us know what is the error that you are receiving? you can get this by enabling your Filter login and for more details you can enable the Plugin Login with the level set to All. Thanks Mathew From: Sean Harrodine sean_rem...@yahoo.co.uk ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
user requests to receive notifications only from 12am-6am (UNCLASSIFIED)
Classification: UNCLASSIFIED Caveats: FOUO Hi all, I'm trying to run an escalation within a specific time between 1200am - 600am everyday to notify a user. While I thought this will would be quick and easy, it is becoming a bit more than I wanted. What I have so far is 60 escalations created with having each minute specified on the hour for each escalation. Basically, for each escalation, all the Weekdays are checked and Hour of Day selected from 12am-6am and Time selected for 00, 01, 02, or 03, etc. I really do not want 60 escalations running for this request. Is there a way to run 1 escalation or even a filter within a specific timeframe (between 12am-6am everyday)? It's crucial for the user to receive the notification when his ticket is created right away, since SLA requires it. Otherwise, I could just run one escalation checking for that user's ticket(s) once every hour. Thanks and I hope I made sense. Thien ARS 7.1 SQL Server 2000 HPD 5.6 Classification: UNCLASSIFIED Caveats: FOUO
Decimal Field
I have a form that is part of a purchasing application. The cost field on one of the forms is a decimal field. If a user enters a $ in front of the amount it is saved as 0.00. Any suggestions on preventing the users from entering a dollar sign? Thanks Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com http://www.scholastic.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
JOB: Chicago metro area based Remedy Project Manager Position (full time w/ benefits) with Column Technologies
If you are interested in the position below, please email me your resume as a MS Word document as well as a good time to talk with you. Column Technologies is a global provider of infrastructure management and business intelligence solutions that help organizations better manage their internal and external services. We provide infrastructure and customer support applications, application development, consulting, managed services, and training. Column implements only a select group of business processes and technologies. Our team understands business processes and how they map back to the underlying technologies. Our integrated process and technology approach enables us to quickly deliver solutions. Column has offices in the United States, Canada, the United Kingdom, South Africa, India, Singapore, Australia, and a worldwide partner network. Job Description The Project Manager must excel in the following areas. You will primarily serve our customers who are located in your region but travel will be required based on project needs. * Create and execute project work plans * Revise work plans as appropriate - and according to Column's approved process - to meet changing needs and requirements. * Identify project resources as needed and assign individual responsibilities. * Manage day-to-day operational aspects of a project and scope. * Review deliverables prepared by team before passing to client * Effectively apply our PRINCE2 methodology and enforces project standards * Prepare for engagement reviews and execute quality assurance procedures * Minimize our exposure and risk on each project * Ensure project documents are complete, current, and stored appropriately * Ensure the Column's overall strength and reputation * Project Accounting * Track and reports project team hours and expenses on a weekly basis * Manage the project budget * Determine appropriate revenue recognition, ensures timely and accurate invoicing, and monitors receivables * Follow up with clients, when necessary, regarding unpaid invoices * Analyze project profitability, revenue, margins, bill rates and utilization * Provide weekly project burn sheets in the Column format * Project Closeout * Conduct Project Close out activities * Responsible for the creation, review, and getting sign off the Project Completion form * Communication * Facilitate team and client meetings effectively * Keep project team well informed of changes within the customer organization * Effectively communicate relevant project information to superiors * Deliver engaging, informative, well-organized presentations in support of project success * Resolve and/or escalates issues in a timely fashion * Understand how to communicate difficult/sensitive information tactfully * Technical Understanding * Possesses a thorough understanding of our capabilities * Maintain awareness of new and emerging technologies and the potential application on client engagements * Characteristics of a Column PM * Must be personable, organized, excellent with documentation, detail orientated, analytical and an effective communicator * Must follow the prescribed Column PRINCE2 PM process * Must be interested in the field (Be a student of the industry) * Must have strong follow up skills, be able to anticipate problems and be a strong problem solver/trouble shooter * Must be stern and flexible based on the situation Travel will be required based on project needs. Candidates should be comfortable with 50% travel. Column Technologies is an Equal Opportunity Employer. Benefits Health, Dental, Vision, Basic Life, Long/Short Term Disability Insurance Dental, Personal Sickness, and Personal Accident supplemental insurance benefits CollegeAmerica 529 College Savings Plan Paid Vacation Roth and Traditional 401K Employee Assistance Program Melissa Wish Corporate Recruiter Column Technologies, Inc. Direct: (718) 399-2136 Cell: (917) 748-7104 Fax: (646) 349-3799 Email: mw...@columnit.com mailto:cp...@columnit.com Web: http://www.columnit.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Locale of data shown in Table field
Hi All, ARS 7.1 p6 What determines which locale is used to display information in a table field? We have a situation where a form has a table in it, and some of the information in the table is displayed in Spanish, and some in English. The form is really just a custom view added to the HDP:Help Desk form, and we have the Spanish and English locales installed for Incident Management. On this view, we have duplicated the Relationships tab with the associations table. The locale for this view is set to NULL, which, as I understand it, is how all the English views should be, and the other English views on this form are set that way. So, when you view a record, some of the values are in English, and others in Spanish. For example, the Relationship Type and Status are in English, but the Record Type is in Spanish. This also happens with other fields on other OOB forms. For example, if I want to relate an Incident to another one, when I select the relationship type in the Incident Relationship Search dialog, even though the rest of the dialog is in English (I'm seeing the English view of the form), the relationship types displayed in the Relationship Type drop down list are in Spanish. My initial thought is that this might have something to do with either the database sort order or sort orders defined on a form somewhere, but I'm not sure where to look. Any ideas? Thanks, Lyle Taylor NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Locale of data shown in Table field
From the What's New in AR System 7.1.00 document: Locale-aware table fields Table fields in AR System 7.1.00 can be refreshed with specific locale information by selecting the Use Locale check box option in the Advanced Display tab of the Field Properties dialog box. When the box for this option is checked, the system returns only entries for the user's locale when the table is refreshed. This option applies only to table fields and tree fields on a form; it does not apply to results lists. For more information about these features, see the Form and Application Objects guide. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Monday, August 10, 2009 11:46 AM To: arslist@ARSLIST.ORG Subject: Locale of data shown in Table field ** Hi All, ARS 7.1 p6 What determines which locale is used to display information in a table field? We have a situation where a form has a table in it, and some of the information in the table is displayed in Spanish, and some in English. The form is really just a custom view added to the HDP:Help Desk form, and we have the Spanish and English locales installed for Incident Management. On this view, we have duplicated the Relationships tab with the associations table. The locale for this view is set to NULL, which, as I understand it, is how all the English views should be, and the other English views on this form are set that way. So, when you view a record, some of the values are in English, and others in Spanish. For example, the Relationship Type and Status are in English, but the Record Type is in Spanish. This also happens with other fields on other OOB forms. For example, if I want to relate an Incident to another one, when I select the relationship type in the Incident Relationship Search dialog, even though the rest of the dialog is in English (I'm seeing the English view of the form), the relationship types displayed in the Relationship Type drop down list are in Spanish. My initial thought is that this might have something to do with either the database sort order or sort orders defined on a form somewhere, but I'm not sure where to look. Any ideas? Thanks, Lyle Taylor NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: user requests to receive notifications only from 12am-6am (UNCLASSIFIED)
HI Thien I am thinking you could do something with the Business Time and Holiday forms. Set up your Business Time M-F, 12Am - 6AM. Use a filter to get the Business Time populated into your form. Then have another filter that compares the Create Date to the Business Time. You might have to play with it because they may not be equal but would be within seconds if the ticket is opened in the window. If the criteria matches then the filter would check a box (Send Notification) Follow this with a Notify filter on Submit if the check box is checked, send the email. This should give you an idea on how to get it to work without all of the escalations. Mark -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Nguyen, AnhThien Mr CTR NG NGB ARNG Sent: Monday, August 10, 2009 1:59 PM To: arslist@ARSLIST.ORG Subject: user requests to receive notifications only from 12am-6am (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: FOUO Hi all, I'm trying to run an escalation within a specific time between 1200am - 600am everyday to notify a user. While I thought this will would be quick and easy, it is becoming a bit more than I wanted. What I have so far is 60 escalations created with having each minute specified on the hour for each escalation. Basically, for each escalation, all the Weekdays are checked and Hour of Day selected from 12am-6am and Time selected for 00, 01, 02, or 03, etc. I really do not want 60 escalations running for this request. Is there a way to run 1 escalation or even a filter within a specific timeframe (between 12am-6am everyday)? It's crucial for the user to receive the notification when his ticket is created right away, since SLA requires it. Otherwise, I could just run one escalation checking for that user's ticket(s) once every hour. Thanks and I hope I made sense. Thien ARS 7.1 SQL Server 2000 HPD 5.6 Classification: UNCLASSIFIED Caveats: FOUO This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: user requests to receive notifications only from 12am-6am (UNCLASSIFIED)
A Filter may be the more appropriate mechanism to run a notification on 'Submit' do what you want to. An Escalation can fire only on an existing ticket, and not a ticket that is just being created. Have you tried using a Filter and not been able to arrive at your solution? If so what was your problem? Joe From: Nguyen, AnhThien Mr CTR NG NGB ARNG anhthien.ngu...@us.army.mil To: arslist@ARSLIST.ORG Sent: Monday, August 10, 2009 1:58:52 PM Subject: user requests to receive notifications only from 12am-6am (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: FOUO Hi all, I'm trying to run an escalation within a specific time between 1200am - 600am everyday to notify a user. While I thought this will would be quick and easy, it is becoming a bit more than I wanted. What I have so far is 60 escalations created with having each minute specified on the hour for each escalation. Basically, for each escalation, all the Weekdays are checked and Hour of Day selected from 12am-6am and Time selected for 00, 01, 02, or 03, etc. I really do not want 60 escalations running for this request. Is there a way to run 1 escalation or even a filter within a specific timeframe (between 12am-6am everyday)? It's crucial for the user to receive the notification when his ticket is created right away, since SLA requires it. Otherwise, I could just run one escalation checking for that user's ticket(s) once every hour. Thanks and I hope I made sense. Thien ARS 7.1 SQL Server 2000 HPD 5.6 Classification: UNCLASSIFIED Caveats: FOUO ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Locale of data shown in Table field
Thanks, David. Use Locale us currently set to False for this table. However, if I'm understanding the documentation correctly, I'm not sure that field property is related to the issue I'm seeing. It looks like it effectively adds another filter to the table's qualification such that only records in the user's locale are shown, not that it will affect what locale is used to display information. For example, if I have requests in Spanish and English (and the Locale field on the record is set appropriately for each request), checking Use Locale would effectively cause only the English tickets to be displayed if my locale is set to English. Am I understanding that correctly? In this case, however, all requests are being displayed, it's just not using the correct locale for the selection value labels. Thanks, Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Monday, August 10, 2009 12:56 PM To: arslist@ARSLIST.ORG Subject: Re: Locale of data shown in Table field ** From the What's New in AR System 7.1.00 document: Locale-aware table fields Table fields in AR System 7.1.00 can be refreshed with specific locale information by selecting the Use Locale check box option in the Advanced Display tab of the Field Properties dialog box. When the box for this option is checked, the system returns only entries for the user's locale when the table is refreshed. This option applies only to table fields and tree fields on a form; it does not apply to results lists. For more information about these features, see the Form and Application Objects guide. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Monday, August 10, 2009 11:46 AM To: arslist@ARSLIST.ORG Subject: Locale of data shown in Table field ** Hi All, ARS 7.1 p6 What determines which locale is used to display information in a table field? We have a situation where a form has a table in it, and some of the information in the table is displayed in Spanish, and some in English. The form is really just a custom view added to the HDP:Help Desk form, and we have the Spanish and English locales installed for Incident Management. On this view, we have duplicated the Relationships tab with the associations table. The locale for this view is set to NULL, which, as I understand it, is how all the English views should be, and the other English views on this form are set that way. So, when you view a record, some of the values are in English, and others in Spanish. For example, the Relationship Type and Status are in English, but the Record Type is in Spanish. This also happens with other fields on other OOB forms. For example, if I want to relate an Incident to another one, when I select the relationship type in the Incident Relationship Search dialog, even though the rest of the dialog is in English (I'm seeing the English view of the form), the relationship types displayed in the Relationship Type drop down list are in Spanish. My initial thought is that this might have something to do with either the database sort order or sort orders defined on a form somewhere, but I'm not sure where to look. Any ideas? Thanks, Lyle Taylor NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: user requests to receive notifications only from 12am-6am (UNCLASSIFIED)
Thien, We had something similar where a manager wanted a QA report every 15 minutes between the hours of 8AM and 4PM. What I did was to create a QA form with a Status field with Active, Sleep, and In-Active as options Then I have 3 Escalations 1 to change the Status on the QA form to Active (M-F @ 8AM) 1 to change the Status on the QA form to Sleep (M-F @ 4PM) 1 to do a push fields to the form being reported. The Run If on this Escalation looks to see if the entry on the QA Form 'Status' = Active A Filter on the form being reported on takes care of the rest. Hope this give you some ideas on how it can work for your situation. Greg Givens Millington Consolidated Data Center (MILL-CDC) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Nguyen, AnhThien Mr CTR NG NGB ARNG Sent: Monday, August 10, 2009 12:59 PM To: arslist@ARSLIST.ORG Subject: user requests to receive notifications only from 12am-6am (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: FOUO Hi all, I'm trying to run an escalation within a specific time between 1200am - 600am everyday to notify a user. While I thought this will would be quick and easy, it is becoming a bit more than I wanted. What I have so far is 60 escalations created with having each minute specified on the hour for each escalation. Basically, for each escalation, all the Weekdays are checked and Hour of Day selected from 12am-6am and Time selected for 00, 01, 02, or 03, etc. I really do not want 60 escalations running for this request. Is there a way to run 1 escalation or even a filter within a specific timeframe (between 12am-6am everyday)? It's crucial for the user to receive the notification when his ticket is created right away, since SLA requires it. Otherwise, I could just run one escalation checking for that user's ticket(s) once every hour. Thanks and I hope I made sense. Thien ARS 7.1 SQL Server 2000 HPD 5.6 Classification: UNCLASSIFIED Caveats: FOUO ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are smime.p7s Description: S/MIME cryptographic signature
Re: user requests to receive notifications only from 12am-6am (UNCLASSIFIED)
Classification: UNCLASSIFIED
Caveats: FOUO
Hi Fred,
Yes, it would be great to do it in just 1 filter and your Run If statement
seems like a great solution. I originally had a filter with various Run Ifs,
such as, ('Arrival Time' = ($TIMESTAMP$ - 21600)) AND ('Arrival Time' =
($TIMESTAMP$ - 0)), but none of them work. Let me try your suggestion and
will let you know.
Thanks!
Thien
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Sent: Monday, August 10, 2009 3:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: user requests to receive notifications only from 12am-6am
(UNCLASSIFIED)
It sounds like you want a notification to be sent when a ticket is created
for a user and the time it is submitted is between Midnight and 6 AM.
You should not need any Escalations as you should be able to do this with a
Submit Filter. You check in the Run-If of the filter to see if it is for that
user and if the hour is between 0 and 6
To check the hour you can use the following to see if it is = 6 AM:
((( $TIMESTAMP$ - 1/1/1970) % 86400) = (6 * 3600))
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Nguyen, AnhThien Mr CTR NG NGB ARNG
Sent: Monday, August 10, 2009 12:59 PM
To: arslist@ARSLIST.ORG
Subject: user requests to receive notifications only from 12am-6am
(UNCLASSIFIED)
Hi all,
I'm trying to run an escalation within a specific time between 1200am - 600am
everyday to notify a user. While I thought this will would be quick and easy,
it is becoming a bit more than I wanted. What I have so far is 60 escalations
created with having each minute specified on the hour for each escalation.
Basically, for each escalation, all the Weekdays are checked and Hour of Day
selected from 12am-6am and Time selected for 00, 01, 02, or 03, etc. I really
do not want 60 escalations running for this request.
Is there a way to run 1 escalation or even a filter within a specific
timeframe (between 12am-6am everyday)? It's crucial for the user to receive
the notification when his ticket is created right away, since SLA requires
it. Otherwise, I could just run one escalation checking for that user's
ticket(s) once every hour.
Thanks and I hope I made sense.
Thien
ARS 7.1
SQL Server 2000
HPD 5.6
Classification: UNCLASSIFIED
Caveats: FOUO
Classification: UNCLASSIFIED
Caveats: FOUO
Re: user requests to receive notifications only from 12am-6am (UNCLASSIFIED)
I'm thinking a filter running against the AR System Email Messages form that
will run on Submit and set the Send Message to no if it is the user and the
time. Then an Escalation to reverse. See below:
Filter:
Run If:
'To' = anhthien.ngu...@us.army.mil AND ($TIME$ 6:00 AM OR $TIME$
11:57 PM)
If Actions:
Set Fields: Set 'Send Message' = No
Escalation:
Run If:
'To' = anhthien.ngu...@us.army.mil AND 'Send Message' = No
If Actions:
Set Fields: Set 'Send Message' = Yes
Time:
Monday - Friday at 06:00 AM
Thanks,
Gary Opela, Jr.
Sr. Remedy Engineer
Avaya Phone Admin
RSP Cert, Sec+
405 739 7006 x30043
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Nguyen, AnhThien Mr CTR NG NGB ARNG
Sent: Monday, August 10, 2009 2:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: user requests to receive notifications only from 12am-6am
(UNCLASSIFIED)
Classification: UNCLASSIFIED
Caveats: FOUO
Hi Fred,
Yes, it would be great to do it in just 1 filter and your Run If statement
seems like a great solution. I originally had a filter with various Run Ifs,
such as, ('Arrival Time' = ($TIMESTAMP$ - 21600)) AND ('Arrival Time' =
($TIMESTAMP$ - 0)), but none of them work. Let me try your suggestion and
will let you know.
Thanks!
Thien
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Sent: Monday, August 10, 2009 3:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: user requests to receive notifications only from 12am-6am
(UNCLASSIFIED)
It sounds like you want a notification to be sent when a ticket is created
for a user and the time it is submitted is between Midnight and 6 AM.
You should not need any Escalations as you should be able to do this with a
Submit Filter. You check in the Run-If of the filter to see if it is for that
user and if the hour is between 0 and 6
To check the hour you can use the following to see if it is = 6 AM:
((( $TIMESTAMP$ - 1/1/1970) % 86400) = (6 * 3600))
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Nguyen, AnhThien Mr CTR NG NGB ARNG
Sent: Monday, August 10, 2009 12:59 PM
To: arslist@ARSLIST.ORG
Subject: user requests to receive notifications only from 12am-6am
(UNCLASSIFIED)
Hi all,
I'm trying to run an escalation within a specific time between 1200am - 600am
everyday to notify a user. While I thought this will would be quick and easy,
it is becoming a bit more than I wanted. What I have so far is 60 escalations
created with having each minute specified on the hour for each escalation.
Basically, for each escalation, all the Weekdays are checked and Hour of Day
selected from 12am-6am and Time selected for 00, 01, 02, or 03, etc. I really
do not want 60 escalations running for this request.
Is there a way to run 1 escalation or even a filter within a specific
timeframe (between 12am-6am everyday)? It's crucial for the user to receive
the notification when his ticket is created right away, since SLA requires
it. Otherwise, I could just run one escalation checking for that user's
ticket(s) once every hour.
Thanks and I hope I made sense.
Thien
ARS 7.1
SQL Server 2000
HPD 5.6
Classification: UNCLASSIFIED
Caveats: FOUO
Classification: UNCLASSIFIED
Caveats: FOUO
Re: user requests to receive notifications only from 12am-6am (UNCLASSIFIED)
I guess I missed that it was only for one user or group, sorry. I thought he
was looking for all emails.
From: Action Request System discussion list(ARSList) [arsl...@arslist.org] On
Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH [gary.opela@tinker.af.mil]
Sent: Monday, August 10, 2009 2:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: user requests to receive notifications only from 12am-6am
(UNCLASSIFIED)
Well, that is kind of drastic if you only have one user, or maybe even a
group of users which want this functionality. Instead of not sending
email out for a small group of users, you are looking at disabling email
totally for everyone.
Thanks,
Gary Opela, Jr.
Sr. Remedy Engineer
Avaya Phone Admin
RSP Cert, Sec+
405 739 7006 x30043
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Begosh, Kevin
Sent: Monday, August 10, 2009 3:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: user requests to receive notifications only from 12am-6am
(UNCLASSIFIED)
how about a escalation that disables the outgoing email configuration at
12am and enables it at 6am.
From: Action Request System discussion list(ARSList)
[arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF AFMC 72
CS/SCBAH [gary.opela@tinker.af.mil]
Sent: Monday, August 10, 2009 1:46 PM
To: arslist@ARSLIST.ORG
Subject: Re: user requests to receive notifications only from 12am-6am
(UNCLASSIFIED)
I'm thinking a filter running against the AR System Email Messages form
that will run on Submit and set the Send Message to no if it is the user
and the time. Then an Escalation to reverse. See below:
Filter:
Run If:
'To' = anhthien.ngu...@us.army.mil AND ($TIME$ 6:00 AM OR
$TIME$ 11:57 PM)
If Actions:
Set Fields: Set 'Send Message' = No
Escalation:
Run If:
'To' = anhthien.ngu...@us.army.mil AND 'Send Message' = No
If Actions:
Set Fields: Set 'Send Message' = Yes
Time:
Monday - Friday at 06:00 AM
Thanks,
Gary Opela, Jr.
Sr. Remedy Engineer
Avaya Phone Admin
RSP Cert, Sec+
405 739 7006 x30043
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Nguyen, AnhThien Mr CTR NG NGB
ARNG
Sent: Monday, August 10, 2009 2:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: user requests to receive notifications only from 12am-6am
(UNCLASSIFIED)
Classification: UNCLASSIFIED
Caveats: FOUO
Hi Fred,
Yes, it would be great to do it in just 1 filter and your Run If
statement
seems like a great solution. I originally had a filter with various Run
Ifs,
such as, ('Arrival Time' = ($TIMESTAMP$ - 21600)) AND ('Arrival Time'
=
($TIMESTAMP$ - 0)), but none of them work. Let me try your suggestion
and
will let you know.
Thanks!
Thien
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Sent: Monday, August 10, 2009 3:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: user requests to receive notifications only from 12am-6am
(UNCLASSIFIED)
It sounds like you want a notification to be sent when a ticket is
created
for a user and the time it is submitted is between Midnight and 6 AM.
You should not need any Escalations as you should be able to do this
with a
Submit Filter. You check in the Run-If of the filter to see if it is for
that
user and if the hour is between 0 and 6
To check the hour you can use the following to see if it is = 6 AM:
((( $TIMESTAMP$ - 1/1/1970) % 86400) = (6 * 3600))
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Nguyen, AnhThien Mr CTR NG NGB
ARNG
Sent: Monday, August 10, 2009 12:59 PM
To: arslist@ARSLIST.ORG
Subject: user requests to receive notifications only from 12am-6am
(UNCLASSIFIED)
Hi all,
I'm trying to run an escalation within a specific time between 1200am -
600am
everyday to notify a user. While I thought this will would be quick and
easy,
it is becoming a bit more than I wanted. What I have so far is 60
escalations
created with having each minute specified on the hour for each
escalation.
Basically, for each escalation, all the Weekdays are checked and Hour of
Day
selected from 12am-6am and Time selected for 00, 01, 02, or 03, etc. I
really
do not want 60 escalations running for this request.
Is there a way to run 1 escalation or even a filter within a specific
timeframe (between 12am-6am everyday)? It's crucial for the user to
receive
the notification when his ticket is created right away, since SLA
requires
it. Otherwise, I could just run one escalation checking for that user's
ticket(s) once every hour.
Thanks and I hope I made sense.
Thien
ARS 7.1
SQL Server 2000
HPD 5.6
Classification: UNCLASSIFIED
Caveats: FOUO
Classification: UNCLASSIFIED
Caveats: FOUO
Reloading ar.conf file
Dear List, Isn't there a way to reload the ar.conf file without restarting Remedy? I've searched the configuration manual but can't seem to find it. Dwayne Martin James Madison University (ARS 7.1, p3, RH Linux server, Oracle 10.2 db) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Locale of data shown in Table field
Well, I think I may have found the problem for at least a couple of the fields. For some reason, the selection fields on the English views have the Selection Values in English, but the Alias in Spanish. Not sure how that happened. I'll get those fixed and see where that leaves us... Thanks, Lyle From: Lyle Taylor Sent: Monday, August 10, 2009 1:28 PM To: 'arslist@ARSLIST.ORG' Subject: RE: Locale of data shown in Table field Thanks, David. Use Locale us currently set to False for this table. However, if I'm understanding the documentation correctly, I'm not sure that field property is related to the issue I'm seeing. It looks like it effectively adds another filter to the table's qualification such that only records in the user's locale are shown, not that it will affect what locale is used to display information. For example, if I have requests in Spanish and English (and the Locale field on the record is set appropriately for each request), checking Use Locale would effectively cause only the English tickets to be displayed if my locale is set to English. Am I understanding that correctly? In this case, however, all requests are being displayed, it's just not using the correct locale for the selection value labels. Thanks, Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Monday, August 10, 2009 12:56 PM To: arslist@ARSLIST.ORG Subject: Re: Locale of data shown in Table field ** From the What's New in AR System 7.1.00 document: Locale-aware table fields Table fields in AR System 7.1.00 can be refreshed with specific locale information by selecting the Use Locale check box option in the Advanced Display tab of the Field Properties dialog box. When the box for this option is checked, the system returns only entries for the user's locale when the table is refreshed. This option applies only to table fields and tree fields on a form; it does not apply to results lists. For more information about these features, see the Form and Application Objects guide. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Monday, August 10, 2009 11:46 AM To: arslist@ARSLIST.ORG Subject: Locale of data shown in Table field ** Hi All, ARS 7.1 p6 What determines which locale is used to display information in a table field? We have a situation where a form has a table in it, and some of the information in the table is displayed in Spanish, and some in English. The form is really just a custom view added to the HDP:Help Desk form, and we have the Spanish and English locales installed for Incident Management. On this view, we have duplicated the Relationships tab with the associations table. The locale for this view is set to NULL, which, as I understand it, is how all the English views should be, and the other English views on this form are set that way. So, when you view a record, some of the values are in English, and others in Spanish. For example, the Relationship Type and Status are in English, but the Record Type is in Spanish. This also happens with other fields on other OOB forms. For example, if I want to relate an Incident to another one, when I select the relationship type in the Incident Relationship Search dialog, even though the rest of the dialog is in English (I'm seeing the English view of the form), the relationship types displayed in the Relationship Type drop down list are in Spanish. My initial thought is that this might have something to do with either the database sort order or sort orders defined on a form somewhere, but I'm not sure where to look. Any ideas? Thanks, Lyle Taylor NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Reloading ar.conf file
Do some changes in Administrator Console. Ie; turn on, turn off loging. -- Jarl 2009/8/10 Robert D Martin marti...@jmu.edu: ** Dear List, Isn’t there a way to reload the ar.conf file without restarting Remedy? I’ve searched the configuration manual but can’t seem to find it. Dwayne Martin James Madison University (ARS 7.1, p3, RH Linux server, Oracle 10.2 db) _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: user requests to receive notifications only from 12am-6am (UNCLASSIFIED)
Well, that is kind of drastic if you only have one user, or maybe even a
group of users which want this functionality. Instead of not sending
email out for a small group of users, you are looking at disabling email
totally for everyone.
Thanks,
Gary Opela, Jr.
Sr. Remedy Engineer
Avaya Phone Admin
RSP Cert, Sec+
405 739 7006 x30043
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Begosh, Kevin
Sent: Monday, August 10, 2009 3:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: user requests to receive notifications only from 12am-6am
(UNCLASSIFIED)
how about a escalation that disables the outgoing email configuration at
12am and enables it at 6am.
From: Action Request System discussion list(ARSList)
[arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF AFMC 72
CS/SCBAH [gary.opela@tinker.af.mil]
Sent: Monday, August 10, 2009 1:46 PM
To: arslist@ARSLIST.ORG
Subject: Re: user requests to receive notifications only from 12am-6am
(UNCLASSIFIED)
I'm thinking a filter running against the AR System Email Messages form
that will run on Submit and set the Send Message to no if it is the user
and the time. Then an Escalation to reverse. See below:
Filter:
Run If:
'To' = anhthien.ngu...@us.army.mil AND ($TIME$ 6:00 AM OR
$TIME$ 11:57 PM)
If Actions:
Set Fields: Set 'Send Message' = No
Escalation:
Run If:
'To' = anhthien.ngu...@us.army.mil AND 'Send Message' = No
If Actions:
Set Fields: Set 'Send Message' = Yes
Time:
Monday - Friday at 06:00 AM
Thanks,
Gary Opela, Jr.
Sr. Remedy Engineer
Avaya Phone Admin
RSP Cert, Sec+
405 739 7006 x30043
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Nguyen, AnhThien Mr CTR NG NGB
ARNG
Sent: Monday, August 10, 2009 2:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: user requests to receive notifications only from 12am-6am
(UNCLASSIFIED)
Classification: UNCLASSIFIED
Caveats: FOUO
Hi Fred,
Yes, it would be great to do it in just 1 filter and your Run If
statement
seems like a great solution. I originally had a filter with various Run
Ifs,
such as, ('Arrival Time' = ($TIMESTAMP$ - 21600)) AND ('Arrival Time'
=
($TIMESTAMP$ - 0)), but none of them work. Let me try your suggestion
and
will let you know.
Thanks!
Thien
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Sent: Monday, August 10, 2009 3:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: user requests to receive notifications only from 12am-6am
(UNCLASSIFIED)
It sounds like you want a notification to be sent when a ticket is
created
for a user and the time it is submitted is between Midnight and 6 AM.
You should not need any Escalations as you should be able to do this
with a
Submit Filter. You check in the Run-If of the filter to see if it is for
that
user and if the hour is between 0 and 6
To check the hour you can use the following to see if it is = 6 AM:
((( $TIMESTAMP$ - 1/1/1970) % 86400) = (6 * 3600))
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Nguyen, AnhThien Mr CTR NG NGB
ARNG
Sent: Monday, August 10, 2009 12:59 PM
To: arslist@ARSLIST.ORG
Subject: user requests to receive notifications only from 12am-6am
(UNCLASSIFIED)
Hi all,
I'm trying to run an escalation within a specific time between 1200am -
600am
everyday to notify a user. While I thought this will would be quick and
easy,
it is becoming a bit more than I wanted. What I have so far is 60
escalations
created with having each minute specified on the hour for each
escalation.
Basically, for each escalation, all the Weekdays are checked and Hour of
Day
selected from 12am-6am and Time selected for 00, 01, 02, or 03, etc. I
really
do not want 60 escalations running for this request.
Is there a way to run 1 escalation or even a filter within a specific
timeframe (between 12am-6am everyday)? It's crucial for the user to
receive
the notification when his ticket is created right away, since SLA
requires
it. Otherwise, I could just run one escalation checking for that user's
ticket(s) once every hour.
Thanks and I hope I made sense.
Thien
ARS 7.1
SQL Server 2000
HPD 5.6
Classification: UNCLASSIFIED
Caveats: FOUO
Classification: UNCLASSIFIED
Caveats: FOUO
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers
Are
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: user requests to receive notifications only from 12am-6am (UNCLASSIFIED)
how about a escalation that disables the outgoing email configuration at 12am
and enables it at 6am.
From: Action Request System discussion list(ARSList) [arsl...@arslist.org] On
Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH [gary.opela@tinker.af.mil]
Sent: Monday, August 10, 2009 1:46 PM
To: arslist@ARSLIST.ORG
Subject: Re: user requests to receive notifications only from 12am-6am
(UNCLASSIFIED)
I'm thinking a filter running against the AR System Email Messages form that
will run on Submit and set the Send Message to no if it is the user and the
time. Then an Escalation to reverse. See below:
Filter:
Run If:
'To' = anhthien.ngu...@us.army.mil AND ($TIME$ 6:00 AM OR $TIME$
11:57 PM)
If Actions:
Set Fields: Set 'Send Message' = No
Escalation:
Run If:
'To' = anhthien.ngu...@us.army.mil AND 'Send Message' = No
If Actions:
Set Fields: Set 'Send Message' = Yes
Time:
Monday - Friday at 06:00 AM
Thanks,
Gary Opela, Jr.
Sr. Remedy Engineer
Avaya Phone Admin
RSP Cert, Sec+
405 739 7006 x30043
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Nguyen, AnhThien Mr CTR NG NGB ARNG
Sent: Monday, August 10, 2009 2:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: user requests to receive notifications only from 12am-6am
(UNCLASSIFIED)
Classification: UNCLASSIFIED
Caveats: FOUO
Hi Fred,
Yes, it would be great to do it in just 1 filter and your Run If statement
seems like a great solution. I originally had a filter with various Run Ifs,
such as, ('Arrival Time' = ($TIMESTAMP$ - 21600)) AND ('Arrival Time' =
($TIMESTAMP$ - 0)), but none of them work. Let me try your suggestion and
will let you know.
Thanks!
Thien
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Sent: Monday, August 10, 2009 3:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: user requests to receive notifications only from 12am-6am
(UNCLASSIFIED)
It sounds like you want a notification to be sent when a ticket is created
for a user and the time it is submitted is between Midnight and 6 AM.
You should not need any Escalations as you should be able to do this with a
Submit Filter. You check in the Run-If of the filter to see if it is for that
user and if the hour is between 0 and 6
To check the hour you can use the following to see if it is = 6 AM:
((( $TIMESTAMP$ - 1/1/1970) % 86400) = (6 * 3600))
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Nguyen, AnhThien Mr CTR NG NGB ARNG
Sent: Monday, August 10, 2009 12:59 PM
To: arslist@ARSLIST.ORG
Subject: user requests to receive notifications only from 12am-6am
(UNCLASSIFIED)
Hi all,
I'm trying to run an escalation within a specific time between 1200am - 600am
everyday to notify a user. While I thought this will would be quick and easy,
it is becoming a bit more than I wanted. What I have so far is 60 escalations
created with having each minute specified on the hour for each escalation.
Basically, for each escalation, all the Weekdays are checked and Hour of Day
selected from 12am-6am and Time selected for 00, 01, 02, or 03, etc. I really
do not want 60 escalations running for this request.
Is there a way to run 1 escalation or even a filter within a specific
timeframe (between 12am-6am everyday)? It's crucial for the user to receive
the notification when his ticket is created right away, since SLA requires
it. Otherwise, I could just run one escalation checking for that user's
ticket(s) once every hour.
Thanks and I hope I made sense.
Thien
ARS 7.1
SQL Server 2000
HPD 5.6
Classification: UNCLASSIFIED
Caveats: FOUO
Classification: UNCLASSIFIED
Caveats: FOUO
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Reloading ar.conf file
You can use the arsignal utility in your server's bin directory. arsignal -c hostname[:port] -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Robert D Martin Sent: Monday, August 10, 2009 3:22 PM To: arslist@ARSLIST.ORG Subject: Reloading ar.conf file Dear List, Isn't there a way to reload the ar.conf file without restarting Remedy? I've searched the configuration manual but can't seem to find it. Dwayne Martin James Madison University (ARS 7.1, p3, RH Linux server, Oracle 10.2 db) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: user requests to receive notifications only from 12am-6am (UNCLASSIFIED)
Off the cuffI would create a field and set the the current time in that field, some fancy work with strings and find out the time portion within the field if the time sets between 12am and 6pm then run a filter to notify this person.I have not tried this but I think it should work and let you get out of the situation of writing 60 escalations. If not something along these lines perhaps? thanks shafqat --- On Mon, 8/10/09, Nguyen, AnhThien Mr CTR NG NGB ARNG anhthien.ngu...@us.army.mil wrote: From: Nguyen, AnhThien Mr CTR NG NGB ARNG anhthien.ngu...@us.army.mil Subject: user requests to receive notifications only from 12am-6am (UNCLASSIFIED) To: arslist@ARSLIST.ORG Date: Monday, August 10, 2009, 6:58 PM Classification: UNCLASSIFIED Caveats: FOUO Hi all, I'm trying to run an escalation within a specific time between 1200am - 600am everyday to notify a user. While I thought this will would be quick and easy, it is becoming a bit more than I wanted. What I have so far is 60 escalations created with having each minute specified on the hour for each escalation. Basically, for each escalation, all the Weekdays are checked and Hour of Day selected from 12am-6am and Time selected for 00, 01, 02, or 03, etc. I really do not want 60 escalations running for this request. Is there a way to run 1 escalation or even a filter within a specific timeframe (between 12am-6am everyday)? It's crucial for the user to receive the notification when his ticket is created right away, since SLA requires it. Otherwise, I could just run one escalation checking for that user's ticket(s) once every hour. Thanks and I hope I made sense. Thien ARS 7.1 SQL Server 2000 HPD 5.6 Classification: UNCLASSIFIED Caveats: FOUO ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
ITSM 7.5/SRM 2.2 Issues
Listers, We are currently having major issues with SRM 2.2 Patch 003 running on ARS 7.5.0/ITSM 7.5.01. BMC's answer to the problem is to roll back and reinstall SRM. I am curious, is there anyone out there running SRM 2.2 with ITSM 7.5.01? And, if so, was yours a fresh install of ARS 7.5/ITSM 7.5 or an upgrade? And, did you run into any issues or problems? ARS 7.5.0 ITSM 7.5.1 SQL Server 2005 Windows Server 2003 Standard Edition Scott Parrish IT Prophets (770) 653-5203 www.itprophets.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Locale of data shown in Table field
I'm more inclined to think that something happened when the application was installed (or patched). The Spanish view shows the exact same thing, values in English and aliases in Spanish. Updating the affected fields on the English view of the form has fixed the problem. Thanks, Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Monday, August 10, 2009 4:10 PM To: arslist@ARSLIST.ORG Subject: Re: Locale of data shown in Table field ** Lyle, It may be that the Alias is View specific, but the Value is server specific? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Monday, August 10, 2009 2:24 PM To: arslist@ARSLIST.ORG Subject: Re: Locale of data shown in Table field ** Well, I think I may have found the problem for at least a couple of the fields. For some reason, the selection fields on the English views have the Selection Values in English, but the Alias in Spanish. Not sure how that happened. I'll get those fixed and see where that leaves us... Thanks, Lyle From: Lyle Taylor Sent: Monday, August 10, 2009 1:28 PM To: 'arslist@ARSLIST.ORG' Subject: RE: Locale of data shown in Table field Thanks, David. Use Locale us currently set to False for this table. However, if I'm understanding the documentation correctly, I'm not sure that field property is related to the issue I'm seeing. It looks like it effectively adds another filter to the table's qualification such that only records in the user's locale are shown, not that it will affect what locale is used to display information. For example, if I have requests in Spanish and English (and the Locale field on the record is set appropriately for each request), checking Use Locale would effectively cause only the English tickets to be displayed if my locale is set to English. Am I understanding that correctly? In this case, however, all requests are being displayed, it's just not using the correct locale for the selection value labels. Thanks, Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Monday, August 10, 2009 12:56 PM To: arslist@ARSLIST.ORG Subject: Re: Locale of data shown in Table field ** From the What's New in AR System 7.1.00 document: Locale-aware table fields Table fields in AR System 7.1.00 can be refreshed with specific locale information by selecting the Use Locale check box option in the Advanced Display tab of the Field Properties dialog box. When the box for this option is checked, the system returns only entries for the user's locale when the table is refreshed. This option applies only to table fields and tree fields on a form; it does not apply to results lists. For more information about these features, see the Form and Application Objects guide. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Monday, August 10, 2009 11:46 AM To: arslist@ARSLIST.ORG Subject: Locale of data shown in Table field ** Hi All, ARS 7.1 p6 What determines which locale is used to display information in a table field? We have a situation where a form has a table in it, and some of the information in the table is displayed in Spanish, and some in English. The form is really just a custom view added to the HDP:Help Desk form, and we have the Spanish and English locales installed for Incident Management. On this view, we have duplicated the Relationships tab with the associations table. The locale for this view is set to NULL, which, as I understand it, is how all the English views should be, and the other English views on this form are set that way. So, when you view a record, some of the values are in English, and others in Spanish. For example, the Relationship Type and Status are in English, but the Record Type is in Spanish. This also happens with other fields on other OOB forms. For example, if I want to relate an Incident to another one, when I select the relationship type in the Incident Relationship Search dialog, even though the rest of the dialog is in English (I'm seeing the English view of the form), the relationship types displayed in the Relationship Type drop down list are in Spanish. My initial thought is that this might have something to do with either the database sort order or sort orders defined on a form somewhere, but I'm not sure where to look. Any ideas? Thanks, Lyle Taylor
Re: Locale of data shown in Table field
Lyle, It may be that the Alias is View specific, but the Value is server specific? _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Monday, August 10, 2009 2:24 PM To: arslist@ARSLIST.ORG Subject: Re: Locale of data shown in Table field ** Well, I think I may have found the problem for at least a couple of the fields. For some reason, the selection fields on the English views have the Selection Values in English, but the Alias in Spanish. Not sure how that happened. I'll get those fixed and see where that leaves us. Thanks, Lyle From: Lyle Taylor Sent: Monday, August 10, 2009 1:28 PM To: 'arslist@ARSLIST.ORG' Subject: RE: Locale of data shown in Table field Thanks, David. Use Locale us currently set to False for this table. However, if I'm understanding the documentation correctly, I'm not sure that field property is related to the issue I'm seeing. It looks like it effectively adds another filter to the table's qualification such that only records in the user's locale are shown, not that it will affect what locale is used to display information. For example, if I have requests in Spanish and English (and the Locale field on the record is set appropriately for each request), checking Use Locale would effectively cause only the English tickets to be displayed if my locale is set to English. Am I understanding that correctly? In this case, however, all requests are being displayed, it's just not using the correct locale for the selection value labels. Thanks, Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Monday, August 10, 2009 12:56 PM To: arslist@ARSLIST.ORG Subject: Re: Locale of data shown in Table field ** From the What's New in AR System 7.1.00 document: Locale-aware table fields Table fields in AR System 7.1.00 can be refreshed with specific locale information by selecting the Use Locale check box option in the Advanced Display tab of the Field Properties dialog box. When the box for this option is checked, the system returns only entries for the user's locale when the table is refreshed. This option applies only to table fields and tree fields on a form; it does not apply to results lists. For more information about these features, see the Form and Application Objects guide. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Monday, August 10, 2009 11:46 AM To: arslist@ARSLIST.ORG Subject: Locale of data shown in Table field ** Hi All, ARS 7.1 p6 What determines which locale is used to display information in a table field? We have a situation where a form has a table in it, and some of the information in the table is displayed in Spanish, and some in English. The form is really just a custom view added to the HDP:Help Desk form, and we have the Spanish and English locales installed for Incident Management. On this view, we have duplicated the Relationships tab with the associations table. The locale for this view is set to NULL, which, as I understand it, is how all the English views should be, and the other English views on this form are set that way. So, when you view a record, some of the values are in English, and others in Spanish. For example, the Relationship Type and Status are in English, but the Record Type is in Spanish. This also happens with other fields on other OOB forms. For example, if I want to relate an Incident to another one, when I select the relationship type in the Incident Relationship Search dialog, even though the rest of the dialog is in English (I'm seeing the English view of the form), the relationship types displayed in the Relationship Type drop down list are in Spanish. My initial thought is that this might have something to do with either the database sort order or sort orders defined on a form somewhere, but I'm not sure where to look. Any ideas? Thanks, Lyle Taylor NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor:
Re: Reloading ar.conf file
arsignal -c hostname:[ARTCPORT] does it for the most part.. If your changes still do not take into effect, then you would need to restart the AR Server.. there have been times / instances where this utility did not do it for me.. it works, but has a 'mind of its own'. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Robert D Martin Sent: Monday, August 10, 2009 4:22 PM To: arslist@ARSLIST.ORG Subject: Reloading ar.conf file ** Dear List, Isn't there a way to reload the ar.conf file without restarting Remedy? I've searched the configuration manual but can't seem to find it. Dwayne Martin James Madison University (ARS 7.1, p3, RH Linux server, Oracle 10.2 db) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Server-side Log Files empty
Hi, We have an external application that connects to remedy through the Remedy APIs. We would like to trace what happens (what workflows are triggered etc) so we turned on the logging in the server by going to File-Server Information-Logs and checking the API, Filter, User logs, then asking them to perform a process in the external application. However, when I went to the server, the log files are created but no activity was recorded. Content of Log file: FLTR TID: 09 RPC ID: 0033482866 Queue: Admin Client-RPC: 390600 USER: xxx /* Tue Aug 11 2009 11:34:39.4448 */Filter Trace Log -- OFF USER TID: 09 RPC ID: 0033482866 Queue: Admin Client-RPC: 390600 USER: xxx /* Tue Aug 11 2009 11:34:39.4448 */User Trace Log -- OFF API TID: 09 RPC ID: 0033482866 Queue: Admin Client-RPC: 390600 USER: xxx /* Tue Aug 11 2009 11:34:39.4449 */API Trace Log -- OFF END OF LOG FILE Is there something else I need to configure in order to record the activity in the server? Thanks! Regards, Kali NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Server-side Log Files empty
Depends on what type of activity you are trying to track. If they perform a GetListEntry, that would show up under API, if they update a record, that would cause the filters to fire, what are they doing that you want to track? _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kali Obsum Sent: Monday, August 10, 2009 8:17 PM To: arslist@ARSLIST.ORG Subject: Server-side Log Files empty ** Hi, We have an external application that connects to remedy through the Remedy APIs. We would like to trace what happens (what workflows are triggered etc) so we turned on the logging in the server by going to File-Server Information-Logs and checking the API, Filter, User logs, then asking them to perform a process in the external application. However, when I went to the server, the log files are created but no activity was recorded. Content of Log file: FLTR TID: 09 RPC ID: 0033482866 Queue: Admin Client-RPC: 390600 USER: xxx /* Tue Aug 11 2009 11:34:39.4448 */Filter Trace Log -- OFF USER TID: 09 RPC ID: 0033482866 Queue: Admin Client-RPC: 390600 USER: xxx /* Tue Aug 11 2009 11:34:39.4448 */User Trace Log -- OFF API TID: 09 RPC ID: 0033482866 Queue: Admin Client-RPC: 390600 USER: xxx /* Tue Aug 11 2009 11:34:39.4449 */API Trace Log -- OFF END OF LOG FILE Is there something else I need to configure in order to record the activity in the server? Thanks! Regards, Kali NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Server-side Log Files empty
They are updating the records. After they press the button on their side, I then turn off the logs as to not to record other activities that are happening that are being done by other processes. Regards, Kali From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Tuesday, 11 August 2009 10:22 AM To: arslist@ARSLIST.ORG Subject: Re: Server-side Log Files empty ** Depends on what type of activity you are trying to track. If they perform a GetListEntry, that would show up under API, if they update a record, that would cause the filters to fire, what are they doing that you want to track? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kali Obsum Sent: Monday, August 10, 2009 8:17 PM To: arslist@ARSLIST.ORG Subject: Server-side Log Files empty ** Hi, We have an external application that connects to remedy through the Remedy APIs. We would like to trace what happens (what workflows are triggered etc) so we turned on the logging in the server by going to File-Server Information-Logs and checking the API, Filter, User logs, then asking them to perform a process in the external application. However, when I went to the server, the log files are created but no activity was recorded. Content of Log file: FLTR TID: 09 RPC ID: 0033482866 Queue: Admin Client-RPC: 390600 USER: xxx /* Tue Aug 11 2009 11:34:39.4448 */Filter Trace Log -- OFF USER TID: 09 RPC ID: 0033482866 Queue: Admin Client-RPC: 390600 USER: xxx /* Tue Aug 11 2009 11:34:39.4448 */User Trace Log -- OFF API TID: 09 RPC ID: 0033482866 Queue: Admin Client-RPC: 390600 USER: xxx /* Tue Aug 11 2009 11:34:39.4449 */API Trace Log -- OFF END OF LOG FILE Is there something else I need to configure in order to record the activity in the server? Thanks! Regards, Kali NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Server-side Log Files empty
Then if they are successfully updating the records, you should see an SE+ and SE- (SetEntry) in the API portion of the log, and you should see the filters that are firing on update. Are the records successfully getting updated by their API program?oh...and what API are they using? _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kali Obsum Sent: Monday, August 10, 2009 8:46 PM To: arslist@ARSLIST.ORG Subject: Re: Server-side Log Files empty ** They are updating the records. After they press the button on their side, I then turn off the logs as to not to record other activities that are happening that are being done by other processes. Regards, Kali _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Tuesday, 11 August 2009 10:22 AM To: arslist@ARSLIST.ORG Subject: Re: Server-side Log Files empty ** Depends on what type of activity you are trying to track. If they perform a GetListEntry, that would show up under API, if they update a record, that would cause the filters to fire, what are they doing that you want to track? _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kali Obsum Sent: Monday, August 10, 2009 8:17 PM To: arslist@ARSLIST.ORG Subject: Server-side Log Files empty ** Hi, We have an external application that connects to remedy through the Remedy APIs. We would like to trace what happens (what workflows are triggered etc) so we turned on the logging in the server by going to File-Server Information-Logs and checking the API, Filter, User logs, then asking them to perform a process in the external application. However, when I went to the server, the log files are created but no activity was recorded. Content of Log file: FLTR TID: 09 RPC ID: 0033482866 Queue: Admin Client-RPC: 390600 USER: xxx /* Tue Aug 11 2009 11:34:39.4448 */Filter Trace Log -- OFF USER TID: 09 RPC ID: 0033482866 Queue: Admin Client-RPC: 390600 USER: xxx /* Tue Aug 11 2009 11:34:39.4448 */User Trace Log -- OFF API TID: 09 RPC ID: 0033482866 Queue: Admin Client-RPC: 390600 USER: xxx /* Tue Aug 11 2009 11:34:39.4449 */API Trace Log -- OFF END OF LOG FILE Is there something else I need to configure in order to record the activity in the server? Thanks! Regards, Kali NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
