New ARSExport version available (0.72)
Hi all, there is a new version of ARSExport available - see http://kenai.com/projects/arsexport [1] This tool supports you to export workflow objects by using a csv file. Please, feel free to send me your remarks or suggestions. Thanks Br, N. Bolmer Links: -- [1] http://kenai.com/projects/arsexport ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Menu problem....Group List id issue ?
Hi everyone, Can anyone help me with the following menu / query issue please on a bespoke app. I have a field name on a form called AssignedToGroup (id = 536870925). An example of its contents would be TECH_PLAN On the same form i have a field called Assignee (id = 536870926) The group TECH_PLAN exists in the group form and there are 3 users in the User form that have TECH_PLAN in their Group List I have created and attached a menu to the Assignee field, with the following query against the User form 'Group List' LIKE ( % + ($536870925$ + % )) .in the hope that the menu will display a list of the users with TECH_PLAN in their group list but it doesn't I suspect this is something to do with that the User form actually stores the ID for the Group in the User Form. Is there anyway of being able to present a menu based on using the actual Group Name, rather than the group ID ? TIA Sean ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Menu problem....Group List id issue ?
Store the GROUPID value (number) in a temp field when the user selects the assigned group. Then use the temp value in your menu. On Mon, Aug 31, 2009 at 12:43 PM, Sean Harrodinesean_rem...@yahoo.co.uk wrote: ** Hi everyone, Can anyone help me with the following menu / query issue please on a bespoke app. I have a field name on a form called AssignedToGroup (id = 536870925). An example of its contents would be TECH_PLAN On the same form i have a field called Assignee (id = 536870926) The group TECH_PLAN exists in the group form and there are 3 users in the User form that have TECH_PLAN in their Group List I have created and attached a menu to the Assignee field, with the following query against the User form 'Group List' LIKE ( % + ($536870925$ + % )) .in the hope that the menu will display a list of the users with TECH_PLAN in their group list but it doesn't I suspect this is something to do with that the User form actually stores the ID for the Group in the User Form. Is there anyway of being able to present a menu based on using the actual Group Name, rather than the group ID ? TIA Sean _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Menu problem....Group List id issue ?
Hi Frank, To your knowledge, is there no way around it other than storing the id and having to use that ? Sean From: Frank Caruso caruso.fr...@gmail.com To: arslist@ARSLIST.ORG Sent: Monday, 31 August, 2009 10:48:48 Subject: Re: Menu problemGroup List id issue ? Store the GROUPID value (number) in a temp field when the user selects the assigned group. Then use the temp value in your menu. On Mon, Aug 31, 2009 at 12:43 PM, Sean Harrodinesean_rem...@yahoo.co.uk wrote: ** Hi everyone, Can anyone help me with the following menu / query issue please on a bespoke app. I have a field name on a form called AssignedToGroup (id = 536870925). An example of its contents would be TECH_PLAN On the same form i have a field called Assignee (id = 536870926) The group TECH_PLAN exists in the group form and there are 3 users in the User form that have TECH_PLAN in their Group List I have created and attached a menu to the Assignee field, with the following query against the User form 'Group List' LIKE ( % + ($536870925$ + % )) .in the hope that the menu will display a list of the users with TECH_PLAN in their group list but it doesn't I suspect this is something to do with that the User form actually stores the ID for the Group in the User Form. Is there anyway of being able to present a menu based on using the actual Group Name, rather than the group ID ? TIA Sean _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
AW: Menu problem....Group List id issue ?
Sean, you can make use of a SQL-Menu with the following statement SELECT login_name FROM user_x WHERE group_list LIKE (SELECT group_id FROM group_x WHERE group_name = '$536870925$')||';%' OR group_list LIKE '%; '||(SELECT group_id FROM group_x WHERE group_name = '$536870925$')||';%' OR group_list LIKE '%;'||(SELECT group_id FROM group_x WHERE group_name = '$536870925$')||';%' HTH Kind Regards Conny Von: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Im Auftrag von Sean Harrodine Gesendet: Montag, 31. August 2009 12:09 An: arslist@ARSLIST.ORG Betreff: Re: Menu problemGroup List id issue ? ** Hi Frank, To your knowledge, is there no way around it other than storing the id and having to use that ? Sean From: Frank Caruso caruso.fr...@gmail.com To: arslist@ARSLIST.ORG Sent: Monday, 31 August, 2009 10:48:48 Subject: Re: Menu problemGroup List id issue ? Store the GROUPID value (number) in a temp field when the user selects the assigned group. Then use the temp value in your menu. On Mon, Aug 31, 2009 at 12:43 PM, Sean Harrodinesean_rem...@yahoo.co.uk wrote: ** Hi everyone, Can anyone help me with the following menu / query issue please on a bespoke app. I have a field name on a form called AssignedToGroup (id = 536870925). An example of its contents would be TECH_PLAN On the same form i have a field called Assignee (id = 536870926) The group TECH_PLAN exists in the group form and there are 3 users in the User form that have TECH_PLAN in their Group List I have created and attached a menu to the Assignee field, with the following query against the User form 'Group List' LIKE ( % + ($536870925$ + % )) .in the hope that the menu will display a list of the users with TECH_PLAN in their group list but it doesn't I suspect this is something to do with that the User form actually stores the ID for the Group in the User Form. Is there anyway of being able to present a menu based on using the actual Group Name, rather than the group ID ? TIA Sean _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Automated Test Tools for Remedy 7
Hi I went to scapatech.com and downloaded a demo video about perfomance testing, but I couldn't find anything about automated functional testing. Does anyone know if Scapatech can do that, or do you know other tools that can? Trond Valen - Steria AS Mobile: +47 913 36 275 t...@steria.no Fra: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] På vegne av Tony Worthington Lagt inn: 16. september 2008 19:37 Lagt inn i: Remedy Diskusjon: Automated Test Tools for Remedy 7 Emne: Re: Automated Test Tools for Remedy 7 ** The best I've seen for both functional and load testing with Remedy is ScapaTest. It has the ability to load API log files from the user tool and reproduce those actions in an automated fashion. http://www.scapatech.com/ -- Tony Worthington Sr. Technical Analyst Kohl's Department Stores tony.worthing...@kohls.com 262-703-5911 Savant, don...@dts donald.sav...@dts.ca.gov Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 09/16/2008 11:51 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Automated Test Tools for Remedy 7 ** Does anyone have any experience testing Remedy 7 functionality with automated test tools? Our users are tired of running manual test scripts every time we apply a new patch. We've heard that BMC uses LoadRunner for performance testing but have no clue how they test functionality. Any and all suggestions are appreciated. Thanks. - Don __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages by authorized Kohl's Associates at any time without any further consent. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ This email originates from Steria AS, Biskop Gunnerus' gate 14a, N-0051 OSLO, http://www.steria.no. This email and any attachments may contain confidential/intellectual property/copyright information and is only for the use of the addressee(s). You are prohibited from copying, forwarding, disclosing, saving or otherwise using it in any way if you are not the addressee(s) or responsible for delivery. If you receive this email by mistake, please advise the sender and cancel it immediately. Steria may monitor the content of emails within its network to ensure compliance with its policies and procedures. Any email is susceptible to alteration and its integrity cannot be assured. Steria shall not be liable if the message is altered, modified, falsified, or even edited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Réf : How to automatically add tasks via filters
Hi, can you explain to me what you just try to do ? im trying to create task, via filter, this works, im doing a direct push to tms:Task, but the problem is when the change request is moved to sheduled, the task status is never updated dod you have a similar problem ? thanks Pierson, Shawn shawn.pier...@sug.com Envoyé par : Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 2009-08-28 16:00 Veuillez répondre à arslist@ARSLIST.ORG A arslist@ARSLIST.ORG cc Objet How to automatically add tasks via filters ** Good afternoon, I don?t know if anyone has worked with this before, but I?ve run into a snag. Right now, I?m trying to automatically create the tasks via three task group templates via filters. Basically, from the application (I?m using Work Order, but this could apply to Change just as easily), I have a filter that looks for a certain set of conditions on submit, and when that happens the filter triggers the following actions 1. Push Fields to TMS:ParentApplicationTemplateBuilder. 2. Run Process (Application-Query-Delete-Entry TMS:Flow 'RootRequestInstanceID' = $InstanceId$ AND 'ParentID' = $InstanceId$ AND 'Sequence Mode' = Yes AND 'Status' = Pending) 3. Push Fields to TMS:FlowBuilder. These three items are mirrored after what happens when you use a Work Order Template with a related Task Group Template. The only thing I need to do is be able to similarly add task groups and tasks based on my own workflow. I think this is close, but I may be missing something. If you have done something like this before, let me know. Thanks, Shawn Pierson Remedy Developer | Southern Union 5444 Westheimer Rd. Houston, TX 77056 | 713.989.7226 Private and confidential as detailed here. If you cannot access hyperlink, please e-mail sender. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Le présent message est destiné uniquement aux personnes indiquées dans l'en-tête. Il contient des informations confidentielles qui peuvent être divulguées à des tiers sans que l'expéditeur ait préalablement accordé son consentement à cet égard. Si vous n'êtes pas un des destinataires concernés par cette communication ou une des personne autorisées à la recevoir, veuillez en aviser l'expéditeur par courriel et détruire toutes copies qui peuvent exister. This message is intended solely for the individual or entity to whom it is adresses. It contains privileged and confidential information which is not to be disclosed without the sender's express consent. If you are not the intended recipient of this message or an authorized representative thereof, please notify the sender by email and then destroy this message as well as all other existing copies. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: AW: Menu problem....Group List id issue ?
...thanks Conny - works a treat ! From: Conny Martin conny.mar...@t-systems.com To: arslist@ARSLIST.ORG Sent: Monday, 31 August, 2009 11:19:38 Subject: AW: Menu problemGroup List id issue ? ** Sean, you can make use of a SQL-Menu with the following statement SELECT login_name FROM user_x WHERE group_list LIKE (SELECT group_id FROM group_x WHERE group_name = '$536870925$')||';%' OR group_list LIKE '%; '||(SELECT group_id FROM group_x WHERE group_name = '$536870925$')||';%' OR group_list LIKE '%;'||(SELECT group_id FROM group_x WHERE group_name = '$536870925$')||';%' HTH Kind Regards Conny Von: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Im Auftrag von Sean Harrodine Gesendet: Montag, 31. August 2009 12:09 An: arslist@ARSLIST.ORG Betreff: Re: Menu problemGroup List id issue ? ** Hi Frank, To your knowledge, is there no way around it other than storing the id and having to use that ? Sean From: Frank Caruso caruso.fr...@gmail.com To: arslist@ARSLIST.ORG Sent: Monday, 31 August, 2009 10:48:48 Subject: Re: Menu problemGroup List id issue ? Store the GROUPID value (number) in a temp field when the user selects the assigned group. Then use the temp value in your menu. On Mon, Aug 31, 2009 at 12:43 PM, Sean Harrodinesean_rem...@yahoo.co.uk wrote: ** Hi everyone, Can anyone help me with the following menu / query issue please on a bespoke app. I have a field name on a form called AssignedToGroup (id = 536870925). An example of its contents would be TECH_PLAN On the same form i have a field called Assignee (id = 536870926) The group TECH_PLAN exists in the group form and there are 3 users in the User form that have TECH_PLAN in their Group List I have created and attached a menu to the Assignee field, with the following query against the User form 'Group List' LIKE ( % + ($536870925$ + % )) .in the hope that the menu will display a list of the users with TECH_PLAN in their group list but it doesn't I suspect this is something to do with that the User form actually stores the ID for the Group in the User Form.. Is there anyway of being able to present a menu based on using the actual Group Name, rather than the group ID ? TIA Sean _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Urgent :: Diary Field Issue -- Please help
Hi, I am in Remedy 7.5 patch 001 running on SuSE linux with oracle10g database. I need a solution urgently in my production system. I have a diary field which is using to store each user comments at various stages. If any one user is typed a space and modify the request the whole old diary information lost. Even in ,push field action modify request ,from a empty string character field to diary field also replaces the old information with null. Is there any properties is missing or do anyone can reproduce this error? Please let me know the solutions for this. i need to fix it as soon as possible. Thanks, Meenakshinathan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Table Coloring W/O a Selection Field
Dear List, I am looking for a way to color table rows according to the values of that table's specific row without using a dropdown list or a radio field. Regards, Alkan, Koray web http://www.alkankoray.net mobile (0090) 555 204 9218 e-mail ko...@alkankoray.net ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Test
test Le pr?sent message est destin? uniquement aux personnes indiqu?es dans l'en-t?te. Il contient des informations confidentielles qui peuvent ?tre divulgu?es ? des tiers sans que l'exp?diteur ait pr?alablement accord? son consentement ? cet ?gard. Si vous n'?tes pas un des destinataires concern?s par cette communication ou une des personne autoris?es ? la recevoir, veuillez en aviser l'exp?diteur par courriel et d?truire toutes copies qui peuvent exister. This message is intended solely for the individual or entity to whom it is adresses. It contains privileged and confidential information which is not to be disclosed without the sender's express consent. If you are not the intended recipient of this message or an authorized representative thereof, please notify the sender by email and then destroy this message as well as all other existing copies. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Test
Success From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Patrick St-Pierre Sent: Monday, August 31, 2009 8:22 AM To: arslist@ARSLIST.ORG Subject: Test ** test _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Creating Task Via filter
Hi im trying to create task via filter, im doing a push, to tms:Task this work fine, but when i updated the change request, the status of this task are never updated i just try to check all the log but im not able to find what is missing ? any idea ? thanks Le pr?sent message est destin? uniquement aux personnes indiqu?es dans l'en-t?te. Il contient des informations confidentielles qui peuvent ?tre divulgu?es ? des tiers sans que l'exp?diteur ait pr?alablement accord? son consentement ? cet ?gard. Si vous n'?tes pas un des destinataires concern?s par cette communication ou une des personne autoris?es ? la recevoir, veuillez en aviser l'exp?diteur par courriel et d?truire toutes copies qui peuvent exister. This message is intended solely for the individual or entity to whom it is adresses. It contains privileged and confidential information which is not to be disclosed without the sender's express consent. If you are not the intended recipient of this message or an authorized representative thereof, please notify the sender by email and then destroy this message as well as all other existing copies. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
ARSlist Awards 2008/09 MVP - Most Valuable Poster and BMCSoftware Remedy Employee Beyond the Call of Duty Award Voting Now Open
A round of kudos to all the nominees. Voting begins today as of this post and ends Monday September 14th (any time zone) *MVP - Most Valuable Poster. This is the person you feel has contributed the most to the list in a combination of quality and quantity. Anyone who has won the award in the last 5 years is not eligible, BMC or Remedy employees are not eligible. Current Nominees (in alphabetical order by first name) are: Christopher Strauss Frederick Grooms Gary Opela Jr. Joe Desouza Misi Mladonickzy BMCSoftware Remedy Employee Beyond the Call of Duty Award This is the person you feel has contributed to the BMC Remedy community the most. Anyone who has won the award in the last 5 years is not eligible, only BMC employees are eligible. (There isn't a winner every year). The Nominees are: Doug Mueller Kelly Deaver ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ARSlist Awards 2008/09 MVP - Most Valuable Poster and BMCSoftware Remedy Employee Beyond the Call of Duty Award Voting Now Open
Dan, Am I correct that the votes should be sent to you and not to the list? Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Daniel Bloom Sent: Monday, August 31, 2009 9:16 AM To: arslist@ARSLIST.ORG Subject: ARSlist Awards 2008/09 MVP - Most Valuable Poster and BMCSoftware Remedy Employee Beyond the Call of Duty Award Voting Now Open A round of kudos to all the nominees. Voting begins today as of this post and ends Monday September 14th (any time zone) *MVP - Most Valuable Poster. This is the person you feel has contributed the most to the list in a combination of quality and quantity. Anyone who has won the award in the last 5 years is not eligible, BMC or Remedy employees are not eligible. Current Nominees (in alphabetical order by first name) are: Christopher Strauss Frederick Grooms Gary Opela Jr. Joe Desouza Misi Mladonickzy BMCSoftware Remedy Employee Beyond the Call of Duty Award This is the person you feel has contributed to the BMC Remedy community the most. Anyone who has won the award in the last 5 years is not eligible, only BMC employees are eligible. (There isn't a winner every year). The Nominees are: Doug Mueller Kelly Deaver ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Automated Test Tools for Remedy 7
A co-worker and I are currently working on developing AutoIT scritps for automated Functional Testing _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Trond Valen Sent: Monday, August 31, 2009 4:25 AM To: arslist@ARSLIST.ORG Subject: Re: Automated Test Tools for Remedy 7 ** Hi I went to scapatech.com and downloaded a demo video about perfomance testing, but I couldnt find anything about automated functional testing. Does anyone know if Scapatech can do that, or do you know other tools that can? Trond Valen - Steria AS Mobile: +47 913 36 275 t...@steria.no Fra: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] På vegne av Tony Worthington Lagt inn: 16. september 2008 19:37 Lagt inn i: Remedy Diskusjon: Automated Test Tools for Remedy 7 Emne: Re: Automated Test Tools for Remedy 7 ** The best I've seen for both functional and load testing with Remedy is ScapaTest. It has the ability to load API log files from the user tool and reproduce those actions in an automated fashion. http://www.scapatech.com/ -- Tony Worthington Sr. Technical Analyst Kohl's Department Stores tony.worthing...@kohls.com 262-703-5911 Savant, don...@dts donald.sav...@dts.ca.gov Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 09/16/2008 11:51 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Automated Test Tools for Remedy 7 ** Does anyone have any experience testing Remedy 7 functionality with automated test tools? Our users are tired of running manual test scripts every time we apply a new patch. Weve heard that BMC uses LoadRunner for performance testing but have no clue how they test functionality. Any and all suggestions are appreciated. Thanks. - Don __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ _ CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages by authorized Kohl's Associates at any time without any further consent. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ _ This email originates from Steria AS, Biskop Gunnerus' gate 14a, N-0051 OSLO, http://www.steria.no. This email and any attachments may contain confidential/intellectual property/copyright information and is only for the use of the addressee(s). You are prohibited from copying, forwarding, disclosing, saving or otherwise using it in any way if you are not the addressee(s) or responsible for delivery. If you receive this email by mistake, please advise the sender and cancel it immediately. Steria may monitor the content of emails within its network to ensure compliance with its policies and procedures. Any email is susceptible to alteration and its integrity cannot be assured. Steria shall not be liable if the message is altered, modified, falsified, or even edited. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ARSlist Awards 2008/09 MVP - Most Valuable Poster and BMCSoftware Remedy Employee Beyond the Call of Duty Award Voting Now Open
Sigh. Seems like I forget something on each of these post. Yes, please send votes to: daniel.bl...@danielbloom.ca And not to the list. Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shellman, David Sent: August 31, 2009 9:20 AM To: arslist@ARSLIST.ORG Subject: Re: ARSlist Awards 2008/09 MVP - Most Valuable Poster and BMCSoftware Remedy Employee Beyond the Call of Duty Award Voting Now Open Dan, Am I correct that the votes should be sent to you and not to the list? Dave ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Urgent :: Diary Field Issue -- Please help
List, Please let me know if anyone cannot understand my question? I am giving further more details.. Create a test from, add add a diary field into it. Open the form in aruser and create one request. open the same request and try to add a space and save the request. Now if you the diary field values, it does not contain any values. the empty space replaces the old values in diary field. I don;t know how to fix this, please help. Thanks, Meenakshinathan. On Aug 31, 5:02 pm, Meenakshinathan kmnat...@gmail.com wrote: Hi, I am in Remedy 7.5 patch 001 running on SuSE linux with oracle10g database. I need a solution urgently in my production system. I have a diary field which is using to store each user comments at various stages. If any one user is typed a space and modify the request the whole old diary information lost. Even in ,push field action modify request ,from a empty string character field to diary field also replaces the old information with null. Is there any properties is missing or do anyone can reproduce this error? Please let me know the solutions for this. i need to fix it as soon as possible. Thanks, Meenakshinathan ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Table Coloring W/O a Selection Field
Alkan, I noted that your post did not include what ARS version your using. That information may have been helpful to understand your full options. So... You do not want to use the feature that is built into the system to do the task that you are trying to do. But you still want to do the task. So How about any of the following alternatives? If you only want this to work on the Mid-Tier you could: Mid-Tier ONLY) Write some custom javascript that you trigger any time the form is refreshed (good luck trapping all of those cases, so there is more custom javascript needed for that) that would alter the CSS for the rows. Mid-Tier ONLY2) You could use a column that is a display only, HTML-ReadOnly column and change the color of that cell, or put a colored image in the cell, in the row by using Active Links to loop over the table and set the correct HTML into the column. But if you need this to work in the User Tool then you really need to use the feature as it is designed to work. ( Which should also work for the Mid-Tier client too. :) I guess there are other approaches you could take... Submit a UI enhancement request to BMC and wait (years?) to maybe see the second way to implement this feature show up in the product. Oh.. how about this idea... This could work You could create your own ARS client from the ground up. That would let you do all kinds of things in your UI. If it helps you would not be the first customer to do it. However it is no small task to achieve so that you can implement table field row colors based on something other than a selection field value from the table row. (Note: The UI enhancement request might be faster (and cheaper) than this option.) Ok... I think I am totally out of ideas on this one... Anyone else know of a better way to skin this cat? HTH. -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Mon, Aug 31, 2009 at 8:06 AM, Alkan, Korayko...@alkankoray.net wrote: ** Dear List, I am looking for a way to color table rows according to the values of that table's specific row without using a dropdown list or a radio field. Regards, Alkan, Koray web http://www.alkankoray.net mobile (0090) 555 204 9218 e-mail ko...@alkankoray.net ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Creating Task Via filter
I am doing it via pushing just to a Task Group Template. In my scenario there are three different sets of tasks that I want to possibly use depending on the value of a certain field. What I did was basically create one filter that pushes the data to TMS:TaskGroupTemplate and TMS:FlowBuilder and that seems to take care of it. I just copied what BMC does when you automatically add tasks via a Work Order Template. Thanks, Shawn Pierson From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Patrick St-Pierre Sent: Monday, August 31, 2009 7:24 AM To: arslist@ARSLIST.ORG Subject: Creating Task Via filter ** Hi im trying to create task via filter, im doing a push, to tms:Task this work fine, but when i updated the change request, the status of this task are never updated i just try to check all the log but im not able to find what is missing ? any idea ? thanks _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Table Coloring W/O a Selection Field
Is there a particular reason you do not wish to use a selection field to contain the enum for the color? Hopefully you know that you could make the field hidden and populated by workflow - it does not have to be a visible field or a value selected by an end user. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Carey Matthew Black Sent: Monday, August 31, 2009 6:39 AM To: arslist@ARSLIST.ORG Subject: Re: Table Coloring W/O a Selection Field Alkan, I noted that your post did not include what ARS version your using. That information may have been helpful to understand your full options. So... You do not want to use the feature that is built into the system to do the task that you are trying to do. But you still want to do the task. So How about any of the following alternatives? If you only want this to work on the Mid-Tier you could: Mid-Tier ONLY) Write some custom javascript that you trigger any time the form is refreshed (good luck trapping all of those cases, so there is more custom javascript needed for that) that would alter the CSS for the rows. Mid-Tier ONLY2) You could use a column that is a display only, HTML-ReadOnly column and change the color of that cell, or put a colored image in the cell, in the row by using Active Links to loop over the table and set the correct HTML into the column. But if you need this to work in the User Tool then you really need to use the feature as it is designed to work. ( Which should also work for the Mid-Tier client too. :) I guess there are other approaches you could take... Submit a UI enhancement request to BMC and wait (years?) to maybe see the second way to implement this feature show up in the product. Oh.. how about this idea... This could work You could create your own ARS client from the ground up. That would let you do all kinds of things in your UI. If it helps you would not be the first customer to do it. However it is no small task to achieve so that you can implement table field row colors based on something other than a selection field value from the table row. (Note: The UI enhancement request might be faster (and cheaper) than this option.) Ok... I think I am totally out of ideas on this one... Anyone else know of a better way to skin this cat? HTH. -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Mon, Aug 31, 2009 at 8:06 AM, Alkan, Korayko...@alkankoray.net wrote: ** Dear List, I am looking for a way to color table rows according to the values of that table's specific row without using a dropdown list or a radio field. Regards, Alkan, Koray web http://www.alkankoray.net mobile (0090) 555 204 9218 e-mail ko...@alkankoray.net ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Table Coloring W/O a Selection Field
Well I'm using 6.3 and I'd like it done on User, not on mid-tier. Hope someone knows how to do it although I feel a bit out of luck today.. On Aug 31, 4:38 pm, Carey Matthew Black black@gmail.com wrote: Alkan, I noted that your post did not include what ARS version your using. That information may have been helpful to understand your full options. So... You do not want to use the feature that is built into the system to do the task that you are trying to do. But you still want to do the task. So How about any of the following alternatives? If you only want this to work on the Mid-Tier you could: Mid-Tier ONLY) Write some custom javascript that you trigger any time the form is refreshed (good luck trapping all of those cases, so there is more custom javascript needed for that) that would alter the CSS for the rows. Mid-Tier ONLY2) You could use a column that is a display only, HTML-ReadOnly column and change the color of that cell, or put a colored image in the cell, in the row by using Active Links to loop over the table and set the correct HTML into the column. But if you need this to work in the User Tool then you really need to use the feature as it is designed to work. ( Which should also work for the Mid-Tier client too. :) I guess there are other approaches you could take... Submit a UI enhancement request to BMC and wait (years?) to maybe see the second way to implement this feature show up in the product. Oh.. how about this idea... This could work You could create your own ARS client from the ground up. That would let you do all kinds of things in your UI. If it helps you would not be the first customer to do it. However it is no small task to achieve so that you can implement table field row colors based on something other than a selection field value from the table row. (Note: The UI enhancement request might be faster (and cheaper) than this option.) Ok... I think I am totally out of ideas on this one... Anyone else know of a better way to skin this cat? HTH. -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Mon, Aug 31, 2009 at 8:06 AM, Alkan, Korayko...@alkankoray.net wrote: ** Dear List, I am looking for a way to color table rows according to the values of that table's specific row without using a dropdown list or a radio field. Regards, Alkan, Koray web http://www.alkankoray.net mobile (0090) 555 204 9218 e-mail ko...@alkankoray.net ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Automated Test Tools for Remedy 7
Trond: We use QA Wizard Pro from Seapine Software (www.seapine.com/qawizard.htmlhttp://www.seapine.com/qawizard.html), but those scripts do take some work to maintain. QAW works with both Windows apps and web or java-based apps and the basic idea is that you first set up a repository of the controls in your app, then record a script that does what you want, then play it back. There are a few things that the automated record process doesn't do that well and you can do more effectively by scripting them manually, and *that* requires taking some time to learn the tool. However, it's not specifically designed to work with Remedy and there are a few things it either doesn't do that well or else is a bit quirky about, one of the biggest being that with the exception of command buttons, it identifies repository controls with generic names. You can go through and rename them to something more meaningful, but if your apps are like ours, there are a lot of non-command button controls and the renaming takes a bit of work. You're welcome to email me offline at the address below if you'd like additional information. Good luck with your project! Natalie Stroud Remedy/ESS Tester Science Applications International Corporation (SAIC), contractor to Sandia National Labs Albuquerque, NM (505)844-7983 nkst...@sandia.gov mailto:nkst...@sandia.gov From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Trond Valen Sent: Monday, August 31, 2009 4:25 AM To: arslist@ARSLIST.ORG Subject: Re: Automated Test Tools for Remedy 7 ** Hi I went to scapatech.com and downloaded a demo video about perfomance testing, but I couldn't find anything about automated functional testing. Does anyone know if Scapatech can do that, or do you know other tools that can? Trond Valen - Steria AS Mobile: +47 913 36 275 t...@steria.no Fra: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] På vegne av Tony Worthington Lagt inn: 16. september 2008 19:37 Lagt inn i: Remedy Diskusjon: Automated Test Tools for Remedy 7 Emne: Re: Automated Test Tools for Remedy 7 ** The best I've seen for both functional and load testing with Remedy is ScapaTest. It has the ability to load API log files from the user tool and reproduce those actions in an automated fashion. http://www.scapatech.com/ -- Tony Worthington Sr. Technical Analyst Kohl's Department Stores tony.worthing...@kohls.com 262-703-5911 Savant, don...@dts donald.sav...@dts.ca.gov Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 09/16/2008 11:51 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Automated Test Tools for Remedy 7 ** Does anyone have any experience testing Remedy 7 functionality with automated test tools? Our users are tired of running manual test scripts every time we apply a new patch. We've heard that BMC uses LoadRunner for performance testing but have no clue how they test functionality. Any and all suggestions are appreciated. Thanks. - Don __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages by authorized Kohl's Associates at any time without any further consent. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ This email originates from Steria AS, Biskop Gunnerus' gate 14a, N-0051 OSLO, http://www.steria.no. This email and any attachments may contain confidential/intellectual property/copyright information and is only for the use of the addressee(s). You are prohibited from copying, forwarding, disclosing, saving or otherwise using it in any way if you are not the addressee(s) or responsible for delivery. If you receive this email by mistake, please advise the sender and cancel it immediately. Steria may monitor the content of emails within its network to ensure compliance with its policies and procedures. Any email is susceptible to alteration and its integrity cannot be assured. Steria shall not be liable if the message is altered, modified, falsified, or even edited. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives
Re: Urgent :: Diary Field Issue -- Please help
Wow! I just tried this on 7.5 patch 002 (HPUX 11, Oracle 10g) and it acted as you described. If you just put a space in a diary field and save it, the entire contents of the diary field are cleared out. I'm thinking you might want to call BMC and report it. Mark -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meenakshinathan Sent: Monday, August 31, 2009 6:39 AM To: arslist@ARSLIST.ORG Subject: Re: Urgent :: Diary Field Issue -- Please help List, Please let me know if anyone cannot understand my question? I am giving further more details.. Create a test from, add add a diary field into it. Open the form in aruser and create one request. open the same request and try to add a space and save the request. Now if you the diary field values, it does not contain any values. the empty space replaces the old values in diary field. I don;t know how to fix this, please help. Thanks, Meenakshinathan. On Aug 31, 5:02 pm, Meenakshinathan kmnat...@gmail.com wrote: Hi, I am in Remedy 7.5 patch 001 running on SuSE linux with oracle10g database. I need a solution urgently in my production system. I have a diary field which is using to store each user comments at various stages. If any one user is typed a space and modify the request the whole old diary information lost. Even in ,push field action modify request ,from a empty string character field to diary field also replaces the old information with null. Is there any properties is missing or do anyone can reproduce this error? Please let me know the solutions for this. i need to fix it as soon as possible. Thanks, Meenakshinathan __ _ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ARSlist Awards 2008/09 MVP - Most Valuable Poster and BMCSoftware Remedy Employee Beyond the Call of Duty Award Voting Now Open
Daniel, Do you want us to send votes directly to the list or to a private email address like in years past? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Daniel Bloom Sent: Monday, August 31, 2009 7:16 AM To: arslist@ARSLIST.ORG Subject: ARSlist Awards 2008/09 MVP - Most Valuable Poster and BMCSoftware Remedy Employee Beyond the Call of Duty Award Voting Now Open A round of kudos to all the nominees. Voting begins today as of this post and ends Monday September 14th (any time zone) *MVP - Most Valuable Poster. This is the person you feel has contributed the most to the list in a combination of quality and quantity. Anyone who has won the award in the last 5 years is not eligible, BMC or Remedy employees are not eligible. Current Nominees (in alphabetical order by first name) are: Christopher Strauss Frederick Grooms Gary Opela Jr. Joe Desouza Misi Mladonickzy BMCSoftware Remedy Employee Beyond the Call of Duty Award This is the person you feel has contributed to the BMC Remedy community the most. Anyone who has won the award in the last 5 years is not eligible, only BMC employees are eligible. (There isn't a winner every year). The Nominees are: Doug Mueller Kelly Deaver ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Urgent :: Diary Field Issue -- Please help
Yes, i created a critical issue more than a hour, but nobody was responded... waiting for their call. Thanks for the info that in 7.5 patch 002 also the same error repeats.. On Aug 31, 7:48 pm, Eaton, Mark (DCS) mark.ea...@weyerhaeuser.com wrote: Wow! I just tried this on 7.5 patch 002 (HPUX 11, Oracle 10g) and it acted as you described. If you just put a space in a diary field and save it, the entire contents of the diary field are cleared out. I'm thinking you might want to call BMC and report it. Mark -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meenakshinathan Sent: Monday, August 31, 2009 6:39 AM To: arsl...@arslist.org Subject: Re: Urgent :: Diary Field Issue -- Please help List, Please let me know if anyone cannot understand my question? I am giving further more details.. Create a test from, add add a diary field into it. Open the form in aruser and create one request. open the same request and try to add a space and save the request. Now if you the diary field values, it does not contain any values. the empty space replaces the old values in diary field. I don;t know how to fix this, please help. Thanks, Meenakshinathan. On Aug 31, 5:02 pm, Meenakshinathan kmnat...@gmail.com wrote: Hi, I am in Remedy 7.5 patch 001 running on SuSE linux with oracle10g database. I need a solution urgently in my production system. I have a diary field which is using to store each user comments at various stages. If any one user is typed a space and modify the request the whole old diary information lost. Even in ,push field action modify request ,from a empty string character field to diary field also replaces the old information with null. Is there any properties is missing or do anyone can reproduce this error? Please let me know the solutions for this. i need to fix it as soon as possible. Thanks, Meenakshinathan __ _ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Table Coloring W/O a Selection Field
I am creating Views in SQL and View Forms in Admin, populating the main form via these two. Therefore my circumstance is a bit more complicated that I can not add any type of extra fields and implement it that way. Otherwise, yes a hidden field would have saved my hours of research on this issue :) Koray. On Aug 31, 5:38 pm, Easter, David david_eas...@bmc.com wrote: Is there a particular reason you do not wish to use a selection field to contain the enum for the color? Hopefully you know that you could make the field hidden and populated by workflow - it does not have to be a visible field or a value selected by an end user. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Carey Matthew Black Sent: Monday, August 31, 2009 6:39 AM To: arsl...@arslist.org Subject: Re: Table Coloring W/O a Selection Field Alkan, I noted that your post did not include what ARS version your using. That information may have been helpful to understand your full options. So... You do not want to use the feature that is built into the system to do the task that you are trying to do. But you still want to do the task. So How about any of the following alternatives? If you only want this to work on the Mid-Tier you could: Mid-Tier ONLY) Write some custom javascript that you trigger any time the form is refreshed (good luck trapping all of those cases, so there is more custom javascript needed for that) that would alter the CSS for the rows. Mid-Tier ONLY2) You could use a column that is a display only, HTML-ReadOnly column and change the color of that cell, or put a colored image in the cell, in the row by using Active Links to loop over the table and set the correct HTML into the column. But if you need this to work in the User Tool then you really need to use the feature as it is designed to work. ( Which should also work for the Mid-Tier client too. :) I guess there are other approaches you could take... Submit a UI enhancement request to BMC and wait (years?) to maybe see the second way to implement this feature show up in the product. Oh.. how about this idea... This could work You could create your own ARS client from the ground up. That would let you do all kinds of things in your UI. If it helps you would not be the first customer to do it. However it is no small task to achieve so that you can implement table field row colors based on something other than a selection field value from the table row. (Note: The UI enhancement request might be faster (and cheaper) than this option.) Ok... I think I am totally out of ideas on this one... Anyone else know of a better way to skin this cat? HTH. -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Mon, Aug 31, 2009 at 8:06 AM, Alkan, Korayko...@alkankoray.net wrote: ** Dear List, I am looking for a way to color table rows according to the values of that table's specific row without using a dropdown list or a radio field. Regards, Alkan, Koray web http://www.alkankoray.net mobile (0090) 555 204 9218 e-mail ko...@alkankoray.net ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Urgent :: Diary Field Issue -- Please help
For now, I would recommend putting a Filter in place that will detect a single space and replace it with some default text. That will buy you some time. Rick -Original Message- From: Meenakshinathan kmnat...@gmail.com Date: Mon, 31 Aug 2009 07:57:58 To: arslist@ARSLIST.ORG Subject: Re: Urgent :: Diary Field Issue -- Please help Yes, i created a critical issue more than a hour, but nobody was responded... waiting for their call. Thanks for the info that in 7.5 patch 002 also the same error repeats.. On Aug 31, 7:48 pm, Eaton, Mark (DCS) mark.ea...@weyerhaeuser.com wrote: Wow! I just tried this on 7.5 patch 002 (HPUX 11, Oracle 10g) and it acted as you described. If you just put a space in a diary field and save it, the entire contents of the diary field are cleared out. I'm thinking you might want to call BMC and report it. Mark -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meenakshinathan Sent: Monday, August 31, 2009 6:39 AM To: arsl...@arslist.org Subject: Re: Urgent :: Diary Field Issue -- Please help List, Please let me know if anyone cannot understand my question? I am giving further more details.. Create a test from, add add a diary field into it. Open the form in aruser and create one request. open the same request and try to add a space and save the request. Now if you the diary field values, it does not contain any values. the empty space replaces the old values in diary field. I don;t know how to fix this, please help. Thanks, Meenakshinathan. On Aug 31, 5:02 pm, Meenakshinathan kmnat...@gmail.com wrote: Hi, I am in Remedy 7.5 patch 001 running on SuSE linux with oracle10g database. I need a solution urgently in my production system. I have a diary field which is using to store each user comments at various stages. If any one user is typed a space and modify the request the whole old diary information lost. Even in ,push field action modify request ,from a empty string character field to diary field also replaces the old information with null. Is there any properties is missing or do anyone can reproduce this error? Please let me know the solutions for this. i need to fix it as soon as possible. Thanks, Meenakshinathan __ _ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Urgent :: Diary Field Issue -- Please help
Even via filter if you push a null value it deletes the previous text. In our application, our users are accessing a display only form to enter the comments, this comments are get stored in regular form diary field. Some users may type comments and some not. By your solution, i need to look for both null and space and replace a default text and the actual user may say that how it come without typing it ?. Anyway thanks for your suggestion, if BMC is not giving the solution, i am going to take your solution. On Aug 31, 8:04 pm, Rick Cook remedyr...@gmail.com wrote: For now, I would recommend putting a Filter in place that will detect a single space and replace it with some default text. That will buy you some time. Rick -Original Message- From: Meenakshinathan kmnat...@gmail.com Date: Mon, 31 Aug 2009 07:57:58 To: arsl...@arslist.org Subject: Re: Urgent :: Diary Field Issue -- Please help Yes, i created a critical issue more than a hour, but nobody was responded... waiting for their call. Thanks for the info that in 7.5 patch 002 also the same error repeats.. On Aug 31, 7:48 pm, Eaton, Mark (DCS) mark.ea...@weyerhaeuser.com wrote: Wow! I just tried this on 7.5 patch 002 (HPUX 11, Oracle 10g) and it acted as you described. If you just put a space in a diary field and save it, the entire contents of the diary field are cleared out. I'm thinking you might want to call BMC and report it. Mark -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meenakshinathan Sent: Monday, August 31, 2009 6:39 AM To: arsl...@arslist.org Subject: Re: Urgent :: Diary Field Issue -- Please help List, Please let me know if anyone cannot understand my question? I am giving further more details.. Create a test from, add add a diary field into it. Open the form in aruser and create one request. open the same request and try to add a space and save the request. Now if you the diary field values, it does not contain any values. the empty space replaces the old values in diary field. I don;t know how to fix this, please help. Thanks, Meenakshinathan. On Aug 31, 5:02 pm, Meenakshinathan kmnat...@gmail.com wrote: Hi, I am in Remedy 7.5 patch 001 running on SuSE linux with oracle10g database. I need a solution urgently in my production system. I have a diary field which is using to store each user comments at various stages. If any one user is typed a space and modify the request the whole old diary information lost. Even in ,push field action modify request ,from a empty string character field to diary field also replaces the old information with null. Is there any properties is missing or do anyone can reproduce this error? Please let me know the solutions for this. i need to fix it as soon as possible. Thanks, Meenakshinathan __ _ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinumSponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Job: Kforce Contract - MD
Type: Sr. Remedy Consultant Location: Ft Detrick, MD Authorization Status: US Citizen - Secret Clearance Duration: 3 Year Contract with Kforce Responsibilities: RAC Certified 10+ Years Experience with Remedy 2 Years Experience with 7.x ITSM Suite Experience Migrating to 7.x Experienced with Atrium CMDB Joshua Kitchen Recruiter Kforce Federal Staffing 937.449.1749 office Great People = Great Results(r) Confidentiality Notice: This email message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and/or privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Copying AREA LDAP Plugin from one server to another SOLVED
My mistake. I exported the ARDBC LDAP Configuration form our test server and imported it into the live server. But I just exported the form. I needed to check Add All Related. Thank you, Pawan of BMC support for figuring it out! (And thanks again, Axton, for your input.) Dwayne From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Axton Sent: Friday, August 28, 2009 3:14 PM To: arslist@ARSLIST.ORG Subject: Re: Copying AREA LDAP Plugin from one server to another ** Then all you should need is this in the ar.conf: Plugin: /path/to/remedy/plugin/ardbcldap.so Then restart the plugin server. Enable the plugin logs and make sure the plugin is loaded properly. Axton Grams On Fri, Aug 28, 2009 at 1:24 PM, Robert D Martin marti...@jmu.edumailto:marti...@jmu.edu wrote: ** Just - ARDBC LDAP to handle reading data from an LDAP store via a Vendor form. Dwayne From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Axton Sent: Friday, August 28, 2009 2:09 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Copying AREA LDAP Plugin from one server to another ** What all plugin(s) are you trying to move over? - AREA LDAP for authentication - AREA HUB to handle multiple authentication sources - ARDBC LDAP to handle reading data from an LDAP store via a Vendor form - ARDBC CONF to handle the configuration of the pre-built AREA plugin If you are trying to do the AREA authentication using the pre-built plugins, you need both the AREA LDAP plugin and the ARDBC CONF plugin. In addition to this, you will need to move the AREA LDAP Configuration and Configuration ARDBC forms for the AREA configuration form to work properly. Axton Grams On Fri, Aug 28, 2009 at 11:27 AM, Robert D Martin marti...@jmu.edumailto:marti...@jmu.edu wrote: ** I should also add that ardbcldap.so is in /opt/remedy/bin in both servers, and both ar.conf files have Plugin: /opt/remedy/bin/ardbcldap.so lines Dwayne From: Robert D Martin Sent: Friday, August 28, 2009 12:19 PM To: 'arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG' Subject: RE: Copying AREA LDAP Plugin from one server to another Thanks, Axton. I should have included that in my email. The ar.conf files are identical, at least all the lines that start with AREA-LDAP. Dwayne From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Axton Sent: Friday, August 28, 2009 10:46 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Copying AREA LDAP Plugin from one server to another ** You have to register the plugin in ar.conf. Take a look at your source server and target server to identify the lines that are missing. Axton Grams On Fri, Aug 28, 2009 at 9:39 AM, Robert D Martin marti...@jmu.edumailto:marti...@jmu.edu wrote: ** Dear List, We installed ARS 7.1 on our live system, and at the time we didn't think we needed the AREA LDAP Plugin. But now we do, and we don't want to do a re-install because of the risk that something will go wrong. But we do have the Plugin installed on our test arsystem. Is it possible to copy objects and data from the test system over to the live system? If so, what all needs to be moved and configured? We've copied over arealdap.so and ardbcconf.so, but when we try to create a new Vendor form, ARSYS.ARDBC.LDAP isn't on the list of Available Vendor Names. (In fact, the choices that were there are gone, which means that we have messed something up.) Any advice? (ARS 7.1, RH Linux server, Oracle 10.2 db) _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Table Coloring W/O a Selection Field
Actually I have had to add color to a View form with a db View. In the db I added an integer field I called DISPLAY_COLOR and put a Remedy selection field against it. Depending on your database you can also add extra fields in a View of the db Table so the table does not change. In oracle you can use the DECODE or CASE type statements to do this. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of koray Sent: Monday, August 31, 2009 10:00 AM To: arslist@ARSLIST.ORG Subject: Re: Table Coloring W/O a Selection Field I am creating Views in SQL and View Forms in Admin, populating the main form via these two. Therefore my circumstance is a bit more complicated that I can not add any type of extra fields and implement it that way. Otherwise, yes a hidden field would have saved my hours of research on this issue :) Koray. On Aug 31, 5:38 pm, Easter, David david_eas...@bmc.com wrote: Is there a particular reason you do not wish to use a selection field to contain the enum for the color? Hopefully you know that you could make the field hidden and populated by workflow - it does not have to be a visible field or a value selected by an end user. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Carey Matthew Black Sent: Monday, August 31, 2009 6:39 AM To: arsl...@arslist.org Subject: Re: Table Coloring W/O a Selection Field Alkan, I noted that your post did not include what ARS version your using. That information may have been helpful to understand your full options. So... You do not want to use the feature that is built into the system to do the task that you are trying to do. But you still want to do the task. So How about any of the following alternatives? If you only want this to work on the Mid-Tier you could: Mid-Tier ONLY) Write some custom javascript that you trigger any time the form is refreshed (good luck trapping all of those cases, so there is more custom javascript needed for that) that would alter the CSS for the rows. Mid-Tier ONLY2) You could use a column that is a display only, HTML-ReadOnly column and change the color of that cell, or put a colored image in the cell, in the row by using Active Links to loop over the table and set the correct HTML into the column. But if you need this to work in the User Tool then you really need to use the feature as it is designed to work. ( Which should also work for the Mid-Tier client too. :) I guess there are other approaches you could take... Submit a UI enhancement request to BMC and wait (years?) to maybe see the second way to implement this feature show up in the product. Oh.. how about this idea... This could work You could create your own ARS client from the ground up. That would let you do all kinds of things in your UI. If it helps you would not be the first customer to do it. However it is no small task to achieve so that you can implement table field row colors based on something other than a selection field value from the table row. (Note: The UI enhancement request might be faster (and cheaper) than this option.) Ok... I think I am totally out of ideas on this one... Anyone else know of a better way to skin this cat? HTH. -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Mon, Aug 31, 2009 at 8:06 AM, Alkan, Korayko...@alkankoray.net wrote: ** Dear List, I am looking for a way to color table rows according to the values of that table's specific row without using a dropdown list or a radio field. Regards, Alkan, Koray web http://www.alkankoray.net mobile (0090) 555 204 9218 e-mail ko...@alkankoray.net ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Email Notifications not populating filed information
Any advice please. On Fri, Aug 28, 2009 at 2:56 PM, Sreenivas sreko...@gmail.com wrote: Hi John, Request ID and other fields has permissions(Public-Read, IM-Write). The User who creates a record has IM and even Administrator access in the User profile. On submission of this record an email should send to either this user mail or an external mail. But both the Users are failing to receive this record information. But surprisingly When I supply my email ID am able to see the same record. :) We haven't used Assignee Group(ID 112) field at all in our forms. Why it is working in development machine and not in Test machine. As I earlier stated Operating Systems are different, do we have to consider any other factors. Please let me know any solution. Thanks, Sreeni ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Email Notifications not populating filed information
Are you using a template or including fields in the notification? The Request ID could be missing on test but selected on dev. FYI Mark From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sreenivas Sent: Monday, August 31, 2009 12:20 PM To: arslist@ARSLIST.ORG Subject: Re: Email Notifications not populating filed information ** Any advice please. On Fri, Aug 28, 2009 at 2:56 PM, Sreenivas sreko...@gmail.commailto:sreko...@gmail.com wrote: Hi John, Request ID and other fields has permissions(Public-Read, IM-Write). The User who creates a record has IM and even Administrator access in the User profile. On submission of this record an email should send to either this user mail or an external mail. But both the Users are failing to receive this record information. But surprisingly When I supply my email ID am able to see the same record. :) We haven't used Assignee Group(ID 112) field at all in our forms. Why it is working in development machine and not in Test machine. As I earlier stated Operating Systems are different, do we have to consider any other factors. Please let me know any solution. Thanks, Sreeni _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
install Atrium CMDB 7.5 on an evaluation version of ARS 7
Hello , I am trying to install ITSM 7.5 and Atrium CMDB 7.5 core on a Windows XP professional Service Pack 2. I was able to install AR Server without any issues. As this is just for evaluation I have not licensed the server.Now when I am trying to install atrium core 7.5 it is complaining that I need to license my server. The documentation doesn’t say that I need to have ARS license for CMDB. Hence the question arises: Is it possible to install Atrium CMDB 7.5 on an evaluation unlicensed version of ARS 7.5 ? Any help will be appreciated ? Regards, ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: install Atrium CMDB 7.5 on an evaluation version of ARS 7
You will need to obtain a trial license for AR System to be able to install additional applications. You can contact your BMC sales representative who can set you up with a temporary support ID. Once you have that, you can log into Support Central to request a trial license. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ankur G Sent: Monday, August 31, 2009 10:58 AM To: arslist@ARSLIST.ORG Subject: install Atrium CMDB 7.5 on an evaluation version of ARS 7 ** Hello , I am trying to install ITSM 7.5 and Atrium CMDB 7.5 core on a Windows XP professional Service Pack 2. I was able to install AR Server without any issues. As this is just for evaluation I have not licensed the server.Now when I am trying to install atrium core 7.5 it is complaining that I need to license my server. The documentation doesn’t say that I need to have ARS license for CMDB. Hence the question arises: Is it possible to install Atrium CMDB 7.5 on an evaluation unlicensed version of ARS 7.5 ? Any help will be appreciated ? Regards, _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_
Short term contract (1 to 2 weeks) good rate - Arlington, VA
Hello Listers, I have a very short term contract direct with the Navy that will be starting in the next couple of weeks in which I need a good ITSM process person to consult. The client has deployed ITSM 7 and they're operational, but their foundation data is not generating the types of reports they need. The consultant will come in for 1 week, perhaps 2 to take a look at the data they have and make recommendations on data to collect to generate the reports they need. (Assign homework, etc.) Import and teach them how to import it and leave them with a document to allow them to be self-sufficient. Rate is $120/hr plus travel and expenses. If you're in between contracts and flexible on a start date (this has to go through government acq. for SBA so it could move a bit) let me know and I'll try to fit their start time with your availability. Email me off thread at t...@remedyedge.com if interested. Also, if this specific one is not for you...send me your facebook or linked in account if you want ticklers as I come by these from time to time. Kind regards, t i m @ r e m e d y e d g e . c o m Tim Richardson Remedy Edge, LLC 917-892-9510 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Short term contract (1 to 2 weeks) good rate - Arlington, VA
Hi Tim, I am guessing that with it being the Navy that they will require US citizenship and possible a security clearance? Daniel _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tim Richardson Sent: August 31, 2009 3:39 PM To: arslist@ARSLIST.ORG Subject: Short term contract (1 to 2 weeks) good rate - Arlington, VA ** Hello Listers, I have a very short term contract direct with the Navy that will be starting in the next couple of weeks in which I need a good ITSM process person to consult. The client has deployed ITSM 7 and they're operational, but their foundation data is not generating the types of reports they need. The consultant will come in for 1 week, perhaps 2 to take a look at the data they have and make recommendations on data to collect to generate the reports they need. (Assign homework, etc.) Import and teach them how to import it and leave them with a document to allow them to be self-sufficient. Rate is $120/hr plus travel and expenses. If you're in between contracts and flexible on a start date (this has to go through government acq. for SBA so it could move a bit) let me know and I'll try to fit their start time with your availability. Email me off thread at t...@remedyedge.com if interested. Also, if this specific one is not for you...send me your facebook or linked in account if you want ticklers as I come by these from time to time. Kind regards, t i m @ r e m e d y e d g e . c o m Tim Richardson Remedy Edge, LLC 917-892-9510 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Automated Test Tools for Remedy 7
I must ask, how far have you got. I too started work on the same thing but had trouble getting some of the window ids for the fields etc. It would be good, and I would contribute to, if this was open source at the wiki From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: 31 August 2009 14:24 To: arslist@ARSLIST.ORG Subject: Re: Automated Test Tools for Remedy 7 ** A co-worker and I are currently working on developing AutoIT scritps for automated Functional Testing _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Trond Valen Sent: Monday, August 31, 2009 4:25 AM To: arslist@ARSLIST.ORG Subject: Re: Automated Test Tools for Remedy 7 ** Hi I went to scapatech.com and downloaded a demo video about perfomance testing, but I couldnt find anything about automated functional testing. Does anyone know if Scapatech can do that, or do you know other tools that can? Trond Valen - Steria AS Mobile: +47 913 36 275 t...@steria.no Fra: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] På vegne av Tony Worthington Lagt inn: 16. september 2008 19:37 Lagt inn i: Remedy Diskusjon: Automated Test Tools for Remedy 7 Emne: Re: Automated Test Tools for Remedy 7 ** The best I've seen for both functional and load testing with Remedy is ScapaTest. It has the ability to load API log files from the user tool and reproduce those actions in an automated fashion. http://www.scapatech.com/ -- Tony Worthington Sr. Technical Analyst Kohl's Department Stores tony.worthing...@kohls.com 262-703-5911 Savant, don...@dts donald.sav...@dts.ca.gov Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 09/16/2008 11:51 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Automated Test Tools for Remedy 7 ** Does anyone have any experience testing Remedy 7 functionality with automated test tools? Our users are tired of running manual test scripts every time we apply a new patch. Weve heard that BMC uses LoadRunner for performance testing but have no clue how they test functionality. Any and all suggestions are appreciated. Thanks. - Don __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ _ CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages by authorized Kohl's Associates at any time without any further consent. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ _ This email originates from Steria AS, Biskop Gunnerus' gate 14a, N-0051 OSLO, http://www.steria.no. This email and any attachments may contain confidential/intellectual property/copyright information and is only for the use of the addressee(s). You are prohibited from copying, forwarding, disclosing, saving or otherwise using it in any way if you are not the addressee(s) or responsible for delivery. If you receive this email by mistake, please advise the sender and cancel it immediately. Steria may monitor the content of emails within its network to ensure compliance with its policies and procedures. Any email is susceptible to alteration and its integrity cannot be assured. Steria shall not be liable if the message is altered, modified, falsified, or even edited. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ __ Information from ESET NOD32 Antivirus, version of virus signature database 4385 (20090831) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Automated Test Tools for Remedy 7
Hi Tony, You make it sound easy and quick. Is it? So if I have a function that I do on a Help Ticket, initially I just turn on the API logs while I'm doing that function and then I can load that API file for automated use? I just looked at the website and it looks pretty interesting. I've requested some pricing information before I get too excited about it. Thanks, Susan On Tue, Sep 16, 2008 at 12:36 PM, Tony Worthington tony.worthing...@kohls.com wrote: ** The best I've seen for both functional and load testing with Remedy is ScapaTest. It has the ability to load API log files from the user tool and reproduce those actions in an automated fashion. http://www.scapatech.com/ -- Tony Worthington Sr. Technical Analyst Kohl's Department Stores tony.worthing...@kohls.com 262-703-5911 *Savant, don...@dts donald.sav...@dts.ca.gov* Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 09/16/2008 11:51 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Automated Test Tools for Remedy 7 ** Does anyone have any experience testing Remedy 7 functionality with automated test tools? Our users are tired of running manual test scripts every time we apply a new patch. We’ve heard that BMC uses LoadRunner for performance testing but have no clue how they test functionality. Any and all suggestions are appreciated. Thanks. - Don __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages by authorized Kohl's Associates at any time without any further consent. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Automated Test Tools for Remedy 7
Well...the scripts we are working on are specifically related to our home grown app, so wouldn't be of much help to anyone else. It launches the browser, logs in, selects a link from the AppList on the home page, goes through a series of about 15 screens to include filling in fields, pressing buttons, traversing table fields, etcthe hard part is just getting it done. I haven't found anything that it doesn't do yet...the end ideal will be to have mini scripts that fill in specific portions of the app with specific data, and build one giant script that just calls others...:) _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Danny Kellett Sent: Monday, August 31, 2009 2:21 PM To: arslist@ARSLIST.ORG Subject: Re: Automated Test Tools for Remedy 7 ** I must ask, how far have you got. I too started work on the same thing but had trouble getting some of the window ids for the fields etc. It would be good, and I would contribute to, if this was open source at the wiki From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: 31 August 2009 14:24 To: arslist@ARSLIST.ORG Subject: Re: Automated Test Tools for Remedy 7 ** A co-worker and I are currently working on developing AutoIT scritps for automated Functional Testing _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Trond Valen Sent: Monday, August 31, 2009 4:25 AM To: arslist@ARSLIST.ORG Subject: Re: Automated Test Tools for Remedy 7 ** Hi I went to scapatech.com and downloaded a demo video about perfomance testing, but I couldnt find anything about automated functional testing. Does anyone know if Scapatech can do that, or do you know other tools that can? Trond Valen - Steria AS Mobile: +47 913 36 275 t...@steria.no Fra: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] På vegne av Tony Worthington Lagt inn: 16. september 2008 19:37 Lagt inn i: Remedy Diskusjon: Automated Test Tools for Remedy 7 Emne: Re: Automated Test Tools for Remedy 7 ** The best I've seen for both functional and load testing with Remedy is ScapaTest. It has the ability to load API log files from the user tool and reproduce those actions in an automated fashion. http://www.scapatech.com/ -- Tony Worthington Sr. Technical Analyst Kohl's Department Stores tony.worthing...@kohls.com 262-703-5911 Savant, don...@dts donald.sav...@dts.ca.gov Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 09/16/2008 11:51 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Automated Test Tools for Remedy 7 ** Does anyone have any experience testing Remedy 7 functionality with automated test tools? Our users are tired of running manual test scripts every time we apply a new patch. Weve heard that BMC uses LoadRunner for performance testing but have no clue how they test functionality. Any and all suggestions are appreciated. Thanks. - Don __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ _ CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages by authorized Kohl's Associates at any time without any further consent. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ _ This email originates from Steria AS, Biskop Gunnerus' gate 14a, N-0051 OSLO, http://www.steria.no. This email and any attachments may contain confidential/intellectual property/copyright information and is only for the use of the addressee(s). You are prohibited from copying, forwarding, disclosing, saving or otherwise using it in any way if you are not the addressee(s) or responsible for delivery. If you receive this email by mistake, please advise the sender and cancel it immediately. Steria may monitor the content of emails within its network to ensure compliance with its policies and procedures. Any email is susceptible to alteration and its integrity cannot be assured. Steria shall not be liable if the message is altered, modified, falsified, or even edited. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ __ Information from ESET NOD32 Antivirus, version of virus signature database 4385 (20090831) __ The message was checked by ESET
Re: what is the difference between administrator and subadministrator
Does anyone know if any of the OOB AR Server and ITSM forms include any preconfigured Subadministrator permissions or an easy way to find out? Thanks, Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Thursday, August 27, 2009 7:38 AM To: arslist@ARSLIST.ORG Subject: Re: what is the difference between administrator and subadministrator An Administrator is someone that has administrative access to the entire server and all forms, data, etc. A sub administrator is someone that has administrator access to only those forms where his sub administrator group is defined as a sub administrator. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of honormine Sent: Thursday, August 27, 2009 1:47 AM To: arslist@ARSLIST.ORG Subject: what is the difference between administrator and subadministrator I'm a new guy who is studying BMC Remdey AR System ,I couldn't understand what exactly the differences between adminstrator and subaministrator and I hope someone can explain . Thanks a lot !:handshake: -- View this message in context: http://www.nabble.com/what-is-the-difference-between-administrator-and-subad ministrator-tp25167235p25167235.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: what is the difference between administrator and subadministrator
I don't know of any pre-defined, but you can always look in your database in the SUBADMIN_GROUP table to find out what is defined on your system. ( Oracle SQL Select example ) Select a.NAME From SUBADMIN_GROUP s, ARSCHEMA a Where a.SCHEMAID = s.SCHEMAID Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Monday, August 31, 2009 4:55 PM To: arslist@ARSLIST.ORG Subject: Re: what is the difference between administrator and subadministrator Does anyone know if any of the OOB AR Server and ITSM forms include any preconfigured Subadministrator permissions or an easy way to find out? Thanks, Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Thursday, August 27, 2009 7:38 AM To: arslist@ARSLIST.ORG Subject: Re: what is the difference between administrator and subadministrator An Administrator is someone that has administrative access to the entire server and all forms, data, etc. A sub administrator is someone that has administrator access to only those forms where his sub administrator group is defined as a sub administrator. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of honormine Sent: Thursday, August 27, 2009 1:47 AM To: arslist@ARSLIST.ORG Subject: what is the difference between administrator and subadministrator I'm a new guy who is studying BMC Remdey AR System ,I couldn't understand what exactly the differences between adminstrator and subaministrator and I hope someone can explain . Thanks a lot !:handshake: ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: what is the difference between administrator and subadministrator
That's perfect. Thanks! Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Monday, August 31, 2009 4:09 PM To: arslist@ARSLIST.ORG Subject: Re: what is the difference between administrator and subadministrator I don't know of any pre-defined, but you can always look in your database in the SUBADMIN_GROUP table to find out what is defined on your system. ( Oracle SQL Select example ) Select a.NAME From SUBADMIN_GROUP s, ARSCHEMA a Where a.SCHEMAID = s.SCHEMAID Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Monday, August 31, 2009 4:55 PM To: arslist@ARSLIST.ORG Subject: Re: what is the difference between administrator and subadministrator Does anyone know if any of the OOB AR Server and ITSM forms include any preconfigured Subadministrator permissions or an easy way to find out? Thanks, Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Thursday, August 27, 2009 7:38 AM To: arslist@ARSLIST.ORG Subject: Re: what is the difference between administrator and subadministrator An Administrator is someone that has administrative access to the entire server and all forms, data, etc. A sub administrator is someone that has administrator access to only those forms where his sub administrator group is defined as a sub administrator. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of honormine Sent: Thursday, August 27, 2009 1:47 AM To: arslist@ARSLIST.ORG Subject: what is the difference between administrator and subadministrator I'm a new guy who is studying BMC Remdey AR System ,I couldn't understand what exactly the differences between adminstrator and subaministrator and I hope someone can explain . Thanks a lot !:handshake: ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
JOB: Remedy Developer/Architect - Washington, DC
All, There is an opening for a Senior Remedy Developer at a Dept of State project. The project requires that all candidate be clearable and to work onsite in downtown Washington, DC at a Federal building. All interested candidates please contact Maha Majdoub ( maha.sf...@gmail.com) for more information and with a copy of your resume. Thanks. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
JOB: Column Technologies - Sr Remedy Developers and Architects with TS Clearances Needed- Washington DC Metro Area
We are seeking Senior Level BMC Remedy Developers and Architects with TS Clearances for our Washington DC metro area team. (Ideally a TS SCI). BMC Remedy Development experience is required. This is a full time position with a generous salary, bonuses and benefits package. We will also consider contractors. Qualified candidates must be based in the Washington DC metro area or be willing to move at their own expense. If you are interested, please email your resume to mw...@columnit.com. Column Technologies is a global provider of infrastructure management and business intelligence solutions that help organizations better manage their internal and external services. We provide infrastructure and customer support applications, application development, consulting, managed services, and training. Column implements only a select group of business processes and technologies. Our team understands business processes and how they map back to the underlying technologies. Our integrated process and technology approach enables us to quickly deliver solutions. Column has offices in the United States, Canada, the United Kingdom, South Africa, India, Singapore, Australia, and a worldwide partner network. You can learn more at www.columnit. Job Description You will be employed at Column Technologies as a Senior Remedy Consulting Applications Engineer to architect, deploy, support, and in some cases, train the Remedy product for our growing global customer base. Your responsibilities will include but are not limited to: * Install and configuration BMC Remedy applications * Customize BMC Remedy applications * Implement integrations with BMC Remedy applications * Troubleshoot and support BMC Remedy based applications and systems * Draft technical installation, configuration and customization specification documents * Conduct requirements gathering workshops * Draft use cases and functional requirements documents * Communicate strategies and best practices for product implementation * Design custom or product-based solutions based on BMC Remedy applications * Demonstrate BMC Remedy products to customers * Respond to customer requests for product or solution information * Estimate level of effort to design or deploy products or solutions * Draft proposals and statements of work for solutions * Provide technical assistance in a pre-sales capacity * Mentor Junior Remedy Consultants You will primarily serve our customers who are located in your region but travel will be required based on project needs. Benefits Health, Dental, Vision, Basic Life, Long/Short Term Disability Insurance Dental, Personal Sickness, and Personal Accident supplemental insurance benefits CollegeAmerica 529 College Savings Plan Paid Vacation Roth and Traditional 401K Employee Assistance Program Melissa Wish Corporate Recruiter Column Technologies, Inc. Direct: (718) 399-2136 Cell: (917) 748-7104 Fax: (646) 349-3799 Email: mw...@columnit.com mailto:cp...@columnit.com Web: http://www.columnit.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Question regarding Daylight Savings and slm module
Guys/Gals, Is there a whitepaper that anyone knows of that explains how the BMC Remedy application deals with daylight savings changes? Ie: For open incidents that have a SLA/OLA attached to them. What happens when the time is reverted back at the end of daylight savings (ie: loses an hour) ITSM 7.5 Oracle 10g Thanks Nick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
