JOB: Senior Developer needed for Portland Oregon

[pascale . boyer]

Hi all,

We have an opening for the following in Portland Oregon.

- Senior Developer of at least 6 years of experience in  ARS Remedy.
- Should have architected or developed custom built applications in 
remedy.
- Must have experience from Remedy 7.x, SQL Server 2005, Crystal Reports
- PL/SQL, stored procedures and DB2 skills are preferred
- Proven Software Development Life Cycle Management, Methodologies 
experience
- Ability to troubleshoot problems involving Remedy applications and 
integrated systems
- Experience in custom built high transactional Mid Tier Application.
- Business analytic skills are preferred
- Experience in gathering and documenting business requirements for 
software enhancement and/or new applications development
- Self Starter, good communication skills and team player

Please send your resume directly to me, not to the list

Thank you,

Pascale Boyer
Remedy Developer
Daimler Trucks North America
MP9 
Portland, OR
503-745-6569

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Re: INCREASED COMPENSATION-Remedy Engineer/Admin for IRAQ

[Chowdhury, Tauf]

Since we’re on the topic of creepy crawly things… check this monstrosity out….

http://www.youtube.com/watch?v=RoXfYvoUsxg

 

 

Tauf Chowdhury 

Analyst, Service Management

Office: 631.858.7765

Mobile:646.483.2779

 

 

 

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Friday, September 18, 2009 5:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: INCREASED COMPENSATION-Remedy Engineer/Admin for IRAQ

 

** 

While I was looking for information about camel spiders, I stumbled on this 
very very odd video on youtube. Its about a snake befriending its lunch at a 
zoo. I wish I could understand what the zoo keeper was saying about it.. A 
hamster and a snake, living together in the same cage.. how about that..

 

http://www.youtube.com/watch?v=-IG4kceZBWA

 

Joe

 

From: Danny Kellett 
To: arslist@ARSLIST.ORG
Sent: Thursday, September 17, 2009 4:41:52 AM
Subject: Re: INCREASED COMPENSATION-Remedy Engineer/Admin for IRAQ

** 

I have to say, I am happy to get the spiders out of the house for the wife but 
I know I would be a chicken if I woke to one of those in my face!

 

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf
Sent: 16 September 2009 22:43
To: arslist@ARSLIST.ORG
Subject: Re: INCREASED COMPENSATION-Remedy Engineer/Admin for IRAQ

 

** 

Yeah… Camel Spiders are pretty much the equivalent of the hatchling from the 
Alien movies in real life… 

 

Tauf Chowdhury 

Analyst, Service Management

Office: 631.858.7765

Mobile:646.483.2779

 

 

 

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L
Sent: Wednesday, September 16, 2009 5:32 PM
To: arslist@ARSLIST.ORG
Subject: Re: INCREASED COMPENSATION-Remedy Engineer/Admin for IRAQ

 

** 

http://www.nbc.com/Fear_Factor/gross/607_camel_spider.shtml

 

Jennifer 



From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Howard Richter
Sent: Wednesday, September 16, 2009 5:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: INCREASED COMPENSATION-Remedy Engineer/Admin for IRAQ

 

** 

Now I need to ask, does any one eat them?

 

hbr

On Wed, Sep 16, 2009 at 4:33 PM, Meyer, Jennifer L  
wrote:

** 

www.camelspider.net  

 

1.  Camel spiders can move at speeds over 30 MPH, screaming while they run.
2. Camel spiders can be as large as a Frisbee. 
3. Camel spiders venom is an anesthetic that numbs their prey. 
4. Camel spiders can jump three feet high.
5. Camel spiders get their name because they eat the stomachs of camels.
6. They eat or gnaw on people while they sleep. Due to the numbing 
effect of their venom, the victim is unaware until they awake. 

 

I HAD to look.

 

Jennifer 



From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Warren Baltimore
Sent: Wednesday, September 16, 2009 4:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: INCREASED COMPENSATION-Remedy Engineer/Admin for IRAQ

 

** 

I don't even want to know what a camel spider is

 

I hate spiders.

On Wed, Sep 16, 2009 at 4:03 PM, Darrell Reading 
 wrote:

** 

Why wouldn't it be for everyone?  There are some nice offices over there, food 
is great, and one gets to ride in a Blackhawk every now and then, I am sure.  
Don't jack with the Camel Spiders though.

 

Darrell Reading Systems Engineer 
Phone 479.204.5739 
dere...@wal-mart.com 

Wal-Mart Stores, Inc. 
805 Moberly Lane, MS-0560-68 
Bentonville, AR 72716 
Save Money. Live Better 

 

 



 



E-mail correspondence to and from this address may be subject to the North 
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CompTIA Linux+ Certified
ITIL Foundation Certified 
E-Mail = hbr4...@gmail.com
LinkedIn Profile = http://www.linkedin.com/in/hbr4270
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the contents of and 

Re: INCREASED COMPENSATION-Remedy Engineer/Admin for IRAQ

[Joe DeSouza]

While I was looking for information about camel spiders, I stumbled on this 
very very odd video on youtube. Its about a snake befriending its lunch at a 
zoo. I wish I could understand what the zoo keeper was saying about it.. A 
hamster and a snake, living together in the same cage.. how about that..

http://www.youtube.com/watch?v=-IG4kceZBWA

Joe

From: Danny Kellett 
To: arslist@ARSLIST.ORG
Sent: Thursday, September 17, 2009 4:41:52 AM
Subject: Re: INCREASED COMPENSATION-Remedy Engineer/Admin for IRAQ

** 
I have to say, I am happy to get the spiders out of the house for the wife but 
I know I would be a chicken if I woke to one of those in my face!
 
From:Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf
Sent: 16 September 2009 22:43
To: arslist@ARSLIST.ORG
Subject: Re: INCREASED COMPENSATION-Remedy Engineer/Admin for IRAQ
 
** 
Yeah… Camel Spiders are pretty much the equivalent of the hatchling from the 
Alien movies in real life… 
 
TaufChowdhury 
Analyst, Service Management
Office: 631.858.7765
Mobile:646.483.2779
 
 
 
From:Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L
Sent: Wednesday, September 16, 2009 5:32 PM
To: arslist@ARSLIST.ORG
Subject: Re: INCREASED COMPENSATION-Remedy Engineer/Admin for IRAQ
 
** 
http://www.nbc.com/Fear_Factor/gross/607_camel_spider.shtml
 
Jennifer 



From:Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Howard Richter
Sent: Wednesday, September 16, 2009 5:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: INCREASED COMPENSATION-Remedy Engineer/Admin for IRAQ
 
** 
Now I need to ask, does any one eat them?
 
hbr
On Wed, Sep 16, 2009 at 4:33 PM, Meyer, Jennifer L  
wrote:
** 
www.camelspider.net
 
1. Camel spiders can move at speeds over 30 MPH, screaming while they 
run.
2. Camel spiders can be as large as a Frisbee. 
3. Camel spiders venom is an anesthetic that numbs their prey. 
4. Camel spiders can jump three feet high.
5. Camel spiders get their name because they eat the stomachs of camels.
6. They eat or gnaw on people while they sleep. Due to the numbing effect of 
their venom, the victim is unaware until they awake. 
 
I HAD to look.
 
Jennifer 



From:Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Warren Baltimore
Sent: Wednesday, September 16, 2009 4:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: INCREASED COMPENSATION-Remedy Engineer/Admin for IRAQ
 
** 
I don't even want to know what a camel spider is
 
I hate spiders.
On Wed, Sep 16, 2009 at 4:03 PM, Darrell Reading 
 wrote:
** 
Why wouldn't it be for everyone?  There are some nice offices over there, food 
is great, and one gets to ride in a Blackhawk every now and then, I am sure.  
Don't jack with the Camel Spiders though.
 
Darrell ReadingSystems Engineer
Phone 479.204.5739
dere...@wal-mart.com
Wal-Mart Stores, Inc.
805 Moberly Lane, MS-0560-68
Bentonville, AR 72716
Save Money. Live Better
 
 



 



E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties by an 
authorized state official.
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-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified 
E-Mail = hbr4...@gmail.com
LinkedIn Profile = http://www.linkedin.com/in/hbr4270
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proprietary information that is privileged, confidential or subject to 
copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely 
for the use of the individual or entity to which it is addressed. If you are 
not the intended recipient of this e-mail, or the employee or agent responsible 
for delivering this e-mail to the intended recipient, you are hereby notified 
that any dissemination, distribution, copying or action taken in relation to 
the contents of and attachments to this e-mail is strictly prohibited and may 
be unlawful. If you have received this e-mail in error, please notify the 
sender immediately and permanently delete the original and any copy of this 
e-mail and any printout.




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Re: VMWare - Who is using successfully?

[Doug Blair]

**
Rick and others, thank you...As it turns out the Windows Install Anywhere for 7.5 p2 completed successfully just after I sent the email below, so i can confirm that the core features (server, email (POP/SMTP), mid-tier/tomcat) will indeed install and run under XP (sp3) under VMWare Fustion (2.05) on a Mac.There is chance you might see this very installation at WWRUG in Las Vegas!The only items logged as slightly out of the ordinary were the NLS_LANG setting (which was caught as an error by the installer) and I managed to somehow lose one of the database roles for ARAdmin.  Rick, I think the 1064 might be some sort of generic message, because I got that when I tried to start the server before all the data had been loaded by the SQL scripts, but the server did eventually start and run itself (and continues to run).Now, armed with my NLS_LANG info, going to try for the Linux combinations...DougOn Sep 18, 2009, at 12:49 PM, Rick Cook wrote:**
Doug,Let me share more details - maybe this will help you triangulate on the issue, which may help me.First, we are on a completely different platform - installing ARS 7.1 on a 32-bit Win2003 VM against a remote shared SQL 2005 DB box.  I know the base ARSystem DB tables are getting created, because we've checked.  They seem to have the proper permissions.  So I don't think the DB is the problem.
The only times I have seen 7.5 fail like this was when DEP was not used EXACTLY as the instructions state.  But that doesn't sound like your problem, since you're not on a Windows platform.  Those of you who are, RTFM.  Seriously.  And then follow it.  Seriously.
I have installed AR/ITSM 7.5 p2 on a 32-bit MS Virtual PC (Win2k3/SQL2k5), and while it was glitchy, and took a few tries, it did eventually install.  Surely BMC has tested ARS 7.1 on VM ESX, since they  have a detailed performance white paper out on the subject, using that combination.
Support says that they tested the 7.1p6 executable (I also tried p5) and found no problems installing it on their test box, so we're down to having to try a physical server - which we can only hope will work.  Client is not happy, and I don't blame them.
RickOn Fri, Sep 18, 2009 at 10:05 AM, Doug Blair  wrote:
Rick,

I am So happy to hear that someone else has run into this issue!  I was beginning to think that I was nuts! (which still might be true... )

Attempting to set up a minimal AR 7.5 patch 002 against Oracle 10g, and I have tried several architectures inside VMWare (VMWare Fusion on a Mac, if you must know).

When I tried installing on Linux under VM, Oracle installs OK, and then the ARInstaller wouldn't get past a stage where it validated one's database credentials.  I then built a Windows XP VM on the same machine, installed the Windows version of Oracle and the Windows AR 7.5 p2 installer, and the installer completed but the server refused to start with the same "application-specific error code 1064" message you got.


Luckily, the log left behind by the windows installer is much more detailed than the one left by the Linux install.

In my first attempt on the Windows VM I discovered that the NLS_LANG setting is significant in the Oracle environment, and on Windows it gets set in two places. Assuming you have the unicode version of the database and you want to install a unicode version of the ARServer, there is still a primary language, and not all the character sets support all the charcters needed to send XML. By default the Oracle install makes the database's NLS_LANG the same as your desktop, which is probably something like "Americaa_America.WE8MSWIN1252" (Territory underscore country dot characterset).  I needed to change the NLS_LANG in the windows registry to America_American.AL32UTF16 or something close to that to get the installer to complete.  After this, the install did complete and the arserverd runs, but because of the character set discrepancy all of the SQL that loaded things like groups and users and tables didn't run, so I couldnt do much.


There's a very helpful discussion of this at http://www.oracle.com/technology/tech/globalization/htdocs/nls_lang%20faq.htm.


And I am now beginning to doubt what I just wrote, because I removed it all and tried to reinstall now that I have the database set up with the proper character set.  This time similar symptoms with the 1064 failure, and the installer log notes that ARADMIN does not have the CREATE_TABLE ability.


So I am adding that (and for that matter all the DBA roles!) to my ARADMIN user in the database and will try another reinstall this afternoon.

And if it turns out that the issue is the primary language at the DB, I might go back to the Linux installation since that more closely resembles the production box here. Keep you posted on that too.

Doug




In my first attempt
On Sep 18, 2009, at 9:06 AM, Rick Cook wrote:


Um, no, Mark. We aren't even getting the base AR System service to do the initial startup during its installatio

Re: Problems with attachment

[LJ Longwing]

WeirdI use it on the web in my appnever noticed it not working :)

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Friday, September 18, 2009 2:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: Problems with attachment


** 
It is probably the same reason why Perform-Action-Add-Attachment doesn't
work (and is not supported) over the web. Even the manuals and the Help
files say that it works only on the Windows User tool.
 
Joe

-Original Message-
From: LJ Longwing 
To: arslist@ARSLIST.ORG
Sent: Friday, September 18, 2009 10:04:05 AM
Subject: Re: Problems with attachment

That's just the way it is with attachments from the webnothing that I
know of that you can do about it. 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Gianluca Nieri
Sent: Friday, September 18, 2009 7:34 AM
To: arslist@ARSLIST.ORG
Subject: Problems with attachment

Hi,
I'm experiencing a strange problem with ARS6.3 and HD5.6. If I create a
ticket from the WEB and attach a file, only the filename is stored, while if
I do the same from the client, all the path is storede. It's a huge problem
for me, any suggestion?

-- 
G I A N L U C A  N I E R I

3, Via Niccodemi - 20156 Milan - Italy (I)

Office: +39 02 36 51 16 27
Mobile: +39 347 58 44 658
Fax: +39 02 99 98 43 38

Email/Msn: gianl...@gianlucanieri.com
Web: http://www.gianlucanieri.com
Skype: gianlucanieri
LinkedIn: http://www.linkedin.com/in/gianlucanieri

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Re: Problems with attachment

[Joe DeSouza]

It is probably the same reason why Perform-Action-Add-Attachment doesn't work 
(and is not supported) over the web. Even the manuals and the Help files say 
that it works only on the Windows User tool.

Joe

-Original Message-
From: LJ Longwing 
To: arslist@ARSLIST.ORG
Sent: Friday, September 18, 2009 10:04:05 AM
Subject: Re: Problems with attachment

That's just the way it is with attachments from the webnothing that I know 
of that you can do about it. 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Gianluca Nieri
Sent: Friday, September 18, 2009 7:34 AM
To: arslist@ARSLIST.ORG
Subject: Problems with attachment

Hi,
I'm experiencing a strange problem with ARS6.3 and HD5.6. If I create a ticket 
from the WEB and attach a file, only the filename is stored, while if I do the 
same from the client, all the path is storede. It's a huge problem for me, any 
suggestion?

-- 
G I A N L U C A  N I E R I

3, Via Niccodemi - 20156 Milan - Italy (I)

Office: +39 02 36 51 16 27
Mobile: +39 347 58 44 658
Fax: +39 02 99 98 43 38

Email/Msn: gianl...@gianlucanieri.com
Web: http://www.gianlucanieri.com
Skype: gianlucanieri
LinkedIn: http://www.linkedin.com/in/gianlucanieri




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Re: Request ID being skipped

[Howard Richter]

Also are you in a server group?

On Fri, Sep 18, 2009 at 2:50 PM, Derek Berube  wrote:

> ** How many fast server threads are you running and do you have the
> Next-ID-Block-Size configuration parameter set?
>
> Derek Berube Wildstar Technologies, LLC.
> http://www.wildstartech.com
>
> On Sep 18, 2009, at 1:29 PM, shweta kumar 
> wrote:
>
>  **
>
>  Hello Listers
>
> When users are creating new requests on a custom form, Request ID number is
> being skipped. For eg. if the last Request ID was 10, the next ID would be
> 14. This issue is having happening arbitrarily (Request ID is in correct
> sequence for most of the records and it is skipping only sometimes). Any
> ideas? We are on ARS version 7.1 patch 5.
>
> Thanks
> Shweta
>
>
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> Are"_
>
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Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = hbr4...@gmail.com
LinkedIn Profile = http://www.linkedin.com/in/hbr4270

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Re: Request ID being skipped

[Derek Berube]

How many fast server threads are you running and do you have the Next- 
ID-Block-Size configuration parameter set?


Derek Berube
Wildstar Technologies, LLC.
http://www.wildstartech.com

On Sep 18, 2009, at 1:29 PM, shweta kumar   
wrote:



**
Hello Listers

When users are creating new requests on a custom form, Request ID  
number is being skipped. For eg. if the last Request ID was 10, the  
next ID would be 14. This issue is having happening arbitrarily  
(Request ID is in correct sequence for most of the records and it is  
skipping only sometimes). Any ideas? We are on ARS version 7.1 patch  
5.


Thanks
Shweta

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Answers Are"_


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Re: VMWare - Who is using successfully?

[Frank, Gordon M. (CMS/CTR)]

I want to thank everyone so far for their feedback. We are running
Windows Server 2003 R2 and SQL Server 2005. 

We did find a problem with the Transaction Log allocation. If you have a
template installed in the "Model" database you will get this regardless
of what you declare in the installation script. We had a very small
allocation in our template (not installed by myself) and this drove us
crazy. A BMC engineer actually said that they do not support VMWare on
the Database server. Is this a "Business" decision or a "Technical
Problem." We will be getting VMWare and BMC together later next week to
discuss. I will try to keep the list posted.

Gordon M. Frank
Lockheed Martin


-Original Message-
From: Frank, Gordon M. (CMS/CTR) 
Sent: Friday, September 18, 2009 9:34 AM
To: arslist@ARSLIST.ORG
Cc: Frank, Gordon M. (CMS/CTR)
Subject: VMWare - Who is using successfully?

Who has successfully implemented ARS 7.1 and ITSM 7.0.3 on a VMWare ESX
Server 3.5? 

We are experiencing malloc and Timeouts in a test environment. 

Gordon M. Frank
Lockheed Martin

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Re: Request ID being skipped

[Begosh, Kevin]

I do not know how your permissions are set up and I do not want to state the 
obvious but someone could be deleting records as well.

Kevin Begosh, RSP
301-791-3540 Phone
240-291-2467 Cell
kevin.beg...@lmco.com

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Decou, Candace M
Sent: Friday, September 18, 2009 12:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: Request ID being skipped

**
Shweta- this could happen if you are using a ticket sequencing generator form 
for your custom form.  I see this happen periodically when for some reason the 
ticket sequencing generator is getting set but the Request ID on the end form 
never gets sets, perhaps because some user never completed the commit.  The 
ticket generation form can also be used to 'save' a range of numbers for 
Request ID's if you ever need to import a set with a specific range of numbers. 
 I would recommend you look for the Ticket Number Generation form if one was 
built for your custom app and perform a query on.  You can then perhaps see 
these 'missing' numbers and run a report to see that they are not 'active' 
numbers.
Hope this helps.
:)
Candace


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of shweta kumar
Sent: Friday, September 18, 2009 10:30 AM
To: arslist@ARSLIST.ORG
Subject: Request ID being skipped

**
Hello Listers

When users are creating new requests on a custom form, Request ID number is 
being skipped. For eg. if the last Request ID was 10, the next ID would be 14. 
This issue is having happening arbitrarily (Request ID is in correct sequence 
for most of the records and it is skipping only sometimes). Any ideas? We are 
on ARS version 7.1 patch 5.

Thanks
Shweta


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Re: Request ID being skipped

[Decou, Candace M]

Shweta- this could happen if you are using a ticket sequencing generator
form for your custom form.  I see this happen periodically when for some
reason the ticket sequencing generator is getting set but the Request ID
on the end form never gets sets, perhaps because some user never
completed the commit.  The ticket generation form can also be used to
'save' a range of numbers for Request ID's if you ever need to import a
set with a specific range of numbers.  I would recommend you look for
the Ticket Number Generation form if one was built for your custom app
and perform a query on.  You can then perhaps see these 'missing'
numbers and run a report to see that they are not 'active' numbers.

Hope this helps.

:-)

Candace

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of shweta kumar
Sent: Friday, September 18, 2009 10:30 AM
To: arslist@ARSLIST.ORG
Subject: Request ID being skipped

 

** 

Hello Listers

 

When users are creating new requests on a custom form, Request
ID number is being skipped. For eg. if the last Request ID was 10, the
next ID would be 14. This issue is having happening arbitrarily (Request
ID is in correct sequence for most of the records and it is skipping
only sometimes). Any ideas? We are on ARS version 7.1 patch 5. 

 

Thanks

Shweta


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Are"_


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Re: VMWare - Who is using successfully?

[Juan Ingles]

I had the same experience trying to build a virtual 7.5 ITSM build.

The SQL Server build went fine all the way through, but I could never get
the Oracle 10g build to work. I don't remember the error specifically, but
it was failing to contact the DB during the initial startup.

Since I was just building a sandbox, I gave up on Oracle and went with the
SQL Server build.

ARS 7.5p1
Host OS: XP and x64 2003EE
Guest OS: 2003EE
Software: VMWare Workstation 6.5 & VMWare Server 2.0

I thought about trying Fusion also, but looks like that would have been a
waste of time :)

Juan Ingles
On Fri, Sep 18, 2009 at 10:05 AM, Doug Blair  wrote:

> Rick,
>
> I am So happy to hear that someone else has run into this issue!  I was
> beginning to think that I was nuts! (which still might be true... )
>
> Attempting to set up a minimal AR 7.5 patch 002 against Oracle 10g, and I
> have tried several architectures inside VMWare (VMWare Fusion on a Mac, if
> you must know).
>
> When I tried installing on Linux under VM, Oracle installs OK, and then the
> ARInstaller wouldn't get past a stage where it validated one's database
> credentials.  I then built a Windows XP VM on the same machine, installed
> the Windows version of Oracle and the Windows AR 7.5 p2 installer, and the
> installer completed but the server refused to start with the same
> "application-specific error code 1064" message you got.
>
> Luckily, the log left behind by the windows installer is much more detailed
> than the one left by the Linux install.
>
> In my first attempt on the Windows VM I discovered that the NLS_LANG
> setting is significant in the Oracle environment, and on Windows it gets set
> in two places. Assuming you have the unicode version of the database and you
> want to install a unicode version of the ARServer, there is still a primary
> language, and not all the character sets support all the charcters needed to
> send XML. By default the Oracle install makes the database's NLS_LANG the
> same as your desktop, which is probably something like
> "Americaa_America.WE8MSWIN1252" (Territory underscore country dot
> characterset).  I needed to change the NLS_LANG in the windows registry to
> America_American.AL32UTF16 or something close to that to get the installer
> to complete.  After this, the install did complete and the arserverd runs,
> but because of the character set discrepancy all of the SQL that loaded
> things like groups and users and tables didn't run, so I couldnt do much.
>
> There's a very helpful discussion of this at
> http://www.oracle.com/technology/tech/globalization/htdocs/nls_lang%20faq.htm
> .
>
> And I am now beginning to doubt what I just wrote, because I removed it all
> and tried to reinstall now that I have the database set up with the proper
> character set.  This time similar symptoms with the 1064 failure, and the
> installer log notes that ARADMIN does not have the CREATE_TABLE ability.
>
> So I am adding that (and for that matter all the DBA roles!) to my ARADMIN
> user in the database and will try another reinstall this afternoon.
>
> And if it turns out that the issue is the primary language at the DB, I
> might go back to the Linux installation since that more closely resembles
> the production box here. Keep you posted on that too.
>
> Doug
>
>
>
>
> In my first attempt
>
> On Sep 18, 2009, at 9:06 AM, Rick Cook wrote:
>
> Um, no, Mark. We aren't even getting the base AR System service to do the
>> initial startup during its installation. Returns a "Service-specific error
>> 1064".  Support has hd us run all kinds of diagnostics on it, the install
>> .exe checks out, etc.  I have searched every source of information I can
>> think of for an answer to this, with no success.
>>
>> Rick
>>
>> -Original Message-
>> From: "Walters, Mark" 
>>
>> Date: Fri, 18 Sep 2009 15:59:43
>> To: 
>> Subject: Re: VMWare - Who is using successfully?
>>
>>
>> What OS are you running in the VMs?  If it's Windows you may be hitting,
>> with a full ITSM system, the 2GB limit for 32 bit Windows.  How large is the
>> arserver.exe process once it has started up?
>>
>> By default 32 bit Windows will allow a process to grow to 2GB, if your
>> arserver reaches this then you can expect malloc errors.  There is a /3GB
>> switch that can be added to the boot.ini file that will increase the maximum
>> size.  Alternatively, and possibly a better solution, would be to use a 64
>> bit version of Windows in the VMs.  This allows, out of the box, a 32 bit
>> process (which all current versions of ARS for Windows are) to use up to 4GB
>> of RAM.
>>
>> You may also want to have a look at why the server is getting so bit -
>> enable Copy-Cache-Logging: T in the ar.cfg and turn on thread logging.  This
>> will allow you to see admin changes that are leading to re-caching and any
>> associated memory jumps.
>>
>> Mark Walters
>>
>> The opinions, statements, and/or suggested courses of action expressed in
>> this E-mail do n

Re: VMWare - Who is using successfully?

[Rick Cook]

Doug,

Let me share more details - maybe this will help you triangulate on the
issue, which may help me.

First, we are on a completely different platform - installing ARS 7.1 on a
32-bit Win2003 VM against a remote shared SQL 2005 DB box.  I know the base
ARSystem DB tables are getting created, because we've checked.  They seem to
have the proper permissions.  So I don't think the DB is the problem.

The only times I have seen 7.5 fail like this was when DEP was not used
EXACTLY as the instructions state.  But that doesn't sound like your
problem, since you're not on a Windows platform.  Those of you who are,
RTFM.  Seriously.  And then follow it.  Seriously.

I have installed AR/ITSM 7.5 p2 on a 32-bit MS Virtual PC (Win2k3/SQL2k5),
and while it was glitchy, and took a few tries, it did eventually install.
Surely BMC has tested ARS 7.1 on VM ESX, since they have a detailed
performance white paper out on the subject, using that combination.

Support says that they tested the 7.1p6 executable (I also tried p5) and
found no problems installing it on their test box, so we're down to having
to try a physical server - which we can only hope will work.  Client is not
happy, and I don't blame them.

Rick

On Fri, Sep 18, 2009 at 10:05 AM, Doug Blair  wrote:

> Rick,
>
> I am So happy to hear that someone else has run into this issue!  I was
> beginning to think that I was nuts! (which still might be true... )
>
> Attempting to set up a minimal AR 7.5 patch 002 against Oracle 10g, and I
> have tried several architectures inside VMWare (VMWare Fusion on a Mac, if
> you must know).
>
> When I tried installing on Linux under VM, Oracle installs OK, and then the
> ARInstaller wouldn't get past a stage where it validated one's database
> credentials.  I then built a Windows XP VM on the same machine, installed
> the Windows version of Oracle and the Windows AR 7.5 p2 installer, and the
> installer completed but the server refused to start with the same
> "application-specific error code 1064" message you got.
>
> Luckily, the log left behind by the windows installer is much more detailed
> than the one left by the Linux install.
>
> In my first attempt on the Windows VM I discovered that the NLS_LANG
> setting is significant in the Oracle environment, and on Windows it gets set
> in two places. Assuming you have the unicode version of the database and you
> want to install a unicode version of the ARServer, there is still a primary
> language, and not all the character sets support all the charcters needed to
> send XML. By default the Oracle install makes the database's NLS_LANG the
> same as your desktop, which is probably something like
> "Americaa_America.WE8MSWIN1252" (Territory underscore country dot
> characterset).  I needed to change the NLS_LANG in the windows registry to
> America_American.AL32UTF16 or something close to that to get the installer
> to complete.  After this, the install did complete and the arserverd runs,
> but because of the character set discrepancy all of the SQL that loaded
> things like groups and users and tables didn't run, so I couldnt do much.
>
> There's a very helpful discussion of this at
> http://www.oracle.com/technology/tech/globalization/htdocs/nls_lang%20faq.htm
> .
>
> And I am now beginning to doubt what I just wrote, because I removed it all
> and tried to reinstall now that I have the database set up with the proper
> character set.  This time similar symptoms with the 1064 failure, and the
> installer log notes that ARADMIN does not have the CREATE_TABLE ability.
>
> So I am adding that (and for that matter all the DBA roles!) to my ARADMIN
> user in the database and will try another reinstall this afternoon.
>
> And if it turns out that the issue is the primary language at the DB, I
> might go back to the Linux installation since that more closely resembles
> the production box here. Keep you posted on that too.
>
> Doug
>
>
>
>
> In my first attempt
>
> On Sep 18, 2009, at 9:06 AM, Rick Cook wrote:
>
>  Um, no, Mark. We aren't even getting the base AR System service to do the
>> initial startup during its installation. Returns a "Service-specific error
>> 1064".  Support has hd us run all kinds of diagnostics on it, the install
>> .exe checks out, etc.  I have searched every source of information I can
>> think of for an answer to this, with no success.
>>
>> Rick
>>
>> -Original Message-
>> From: "Walters, Mark" 
>>
>> Date: Fri, 18 Sep 2009 15:59:43
>> To: 
>> Subject: Re: VMWare - Who is using successfully?
>>
>>
>> What OS are you running in the VMs?  If it's Windows you may be hitting,
>> with a full ITSM system, the 2GB limit for 32 bit Windows.  How large is the
>> arserver.exe process once it has started up?
>>
>> By default 32 bit Windows will allow a process to grow to 2GB, if your
>> arserver reaches this then you can expect malloc errors.  There is a /3GB
>> switch that can be added to the boot.ini file that will increase the m

Re: Request ID being skipped

[Darrell Reading]

Could we see your query?
 

Darrell Reading Systems Engineer 
Phone 479.204.5739 
dere...@wal-mart.com 

Wal-Mart Stores, Inc. 
805 Moberly Lane, MS-0560-68 
Bentonville, AR 72716 
Save Money. Live Better 

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of shweta kumar
Sent: Friday, September 18, 2009 12:30
To: arslist@ARSLIST.ORG
Subject: Request ID being skipped


** 


Hello Listers
 
When users are creating new requests on a custom form, Request
ID number is being skipped. For eg. if the last Request ID was 10, the
next ID would be 14. This issue is having happening arbitrarily (Request
ID is in correct sequence for most of the records and it is skipping
only sometimes). Any ideas? We are on ARS version 7.1 patch 5. 
 
Thanks
Shweta


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Request ID being skipped

[shweta kumar]

Hello Listers
 
When users are creating new requests on a custom form, Request ID number is 
being skipped. For eg. if the last Request ID was 10, the next ID would be 
14. This issue is having happening arbitrarily (Request ID is in correct 
sequence for most of the records and it is skipping only sometimes). Any ideas? 
We are on ARS version 7.1 patch 5. 
 
Thanks
Shweta




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Re: Major 6.3 Migration Project

[Misi Mladoniczky]

Hi,

It would take a long time, but it does not really matter, as the old
system can run alongside.

The important thing is that the SYNC-operation is fast, that do the
incremental data updates later on when you put it into production.

It does not really have to do with the size of the whole system, but the
size of the delta.

Best Regards - Misi, RRR AB, http://rrr.se

> How long would RRR|Chive take to move a 700gb db?
>
> Thanks,
> Axton
>
> The opinions, statements, and/or suggested courses of action expressed
> in this E-mail do not necessarily reflect those of BMC Software, Inc.
> My voluntary participation in this forum is not intended to convey a
> role as a spokesperson, liaison or public relations representative for
> BMC Software, Inc.
>
> On Fri, Sep 18, 2009 at 10:48 AM, Misi Mladoniczky  wrote:
>> Hi,
>>
>> Let me know off list, and I will get you the newest RRR|Chive version
>> that
>> is much faster in syncing two systems.
>>
>> I would to it like this:
>> 1. Do a new install of the new server 7.1/7.5
>> 2. Import your custom groups
>> 3. Import your custom forms using def-files
>> 4. Analyze your core form customizations (probably some
>> permission-settings at least)
>> 5. User RRR|DefHideExpandBox to get rid of the expand-box on field 2, 4
>> and 5
>> 6. Use RRR|Chive to SYNC the data from your old production to the new
>> production server
>> 7. Test and fix
>> 8. Do a new RRR|Chive SYNC which will be much faster than the bulk
>> transfer
>>
>>        Best Regards - Misi, RRR AB, http://www.rrr.se
>>
>> Products from RRR Scandinavia:
>> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
>> logs.
>> * RRR|Translator - Manage and automate your language translations.
>> Find these products, and many free tools and utilities, at
>> http://rrr.se.
>>
>>> Paul,
>>> I would recommend a fresh install of everything in the destination.  I
>>> recommend this because migration from version/platform will be
>>> extremely
>>> difficult.  Particularly problematic will be your conversion from
>>> non-unicode to unicodeI do not believe this can be done easily...so
>>> I
>>> would recommend first setting up your 11G DB, then installing Remedy
>>> 7.5
>>> in
>>> their respective environments.  Then doing a selective code migration
>>> from
>>> existing to new.  Selective in that much has changed between 6.3 and
>>> 7.5...I
>>> would avoid migrating 'core' forms, instead re-customizing them
>>> manually.
>>> I
>>> recommend 7.5 instead of 7.1 because in less than a years time 7.1 will
>>> be
>>> R-2, which means it will be reaching it's end of support life, best to
>>> migrate to current 'R' and in a years time be slightly behind the curve
>>> instead of significantly.  Regarding data, I would suggest you look
>>> into
>>> 'rrrChive'...a tool produced for free from RRR and has been used by
>>> many
>>> on
>>> the list including myself successfully in the past.  This will allow
>>> you
>>> to
>>> move the data you care about into your newly setup server and forms
>>> with
>>> relative ease.  Once you have the simple system setup, then install
>>> your
>>> second remedy server and get server groups configured and functional.
>>> Regarding 'hot backup' of your data, I have never personally worked
>>> with a
>>> hot backup db server and associated app serverthe closest I worked
>>> on
>>> personally was an HP HA cluster with two nodes each capable of running
>>> both
>>> db and app, but connected to a raid5 san...so if any single piece of
>>> hardware were to fail it would switch to the other, or in the case of
>>> disk,
>>> simply wait for the replacement to be put in.  I have been involved in
>>> countless disaster recovery discussions, but none have ever come to
>>> fruition
>>> for me, so I fear I can't speak authoritatively on that subject.
>>>
>>>   _
>>>
>>> From: Action Request System discussion list(ARSList)
>>> [mailto:arsl...@arslist.org] On Behalf Of Paul Blasquez
>>> Sent: Thursday, September 17, 2009 6:05 PM
>>> To: arslist@ARSLIST.ORG
>>> Subject: Major 6.3 Migration Project
>>>
>>>
>>> **
>>> Hello,
>>>
>>> I have been tasked from moving our current production installation to a
>>> more
>>> robust/modern installation.  Any and all help would be appreciated!
>>>
>>> Currently:
>>>
>>> -AR System 6.3 custom server (with modifications to forms User and AR
>>> System
>>> Email Messages)
>>> -Oracle 9iR2 non-unicode
>>> -Solaris 9
>>> -Application and Database reside on the same machine
>>>
>>> Goal:
>>>
>>> -AR System 7.1 or 7.5 (With form modifications intact)
>>> -Oracle 11g unicode
>>> -Linux Redhat 5
>>> -Application and Database on different machines
>>> -Disaster Recovery (DR) backup site (Using Oracle log-shipping)
>>> -Local High Availibility (HA) backup server (server groups?)
>>>
>>> I have at my disposal 4 Virtual Machines (VMs) to do development and
>>> testing, with an additio

Re: Major 6.3 Migration Project

[Misi Mladoniczky]

Hi,

A good thing with RRR|Chive, or rather the ARAPI, is that it will handle
the character conversion automatically.

Another thing with an upgrade, is that it usually brings havoc to the
layout of forms it changes. Therefore I think it best to use the forms
supplied with the new version, and then customize them to your need. In
most cases, I think that you have to change the prmissions of some forms
and possibly fields. You may want to hide a couple of system-forms and you
may want to mess around with permissions on the User-form to suit your
needs.

Using a def-file to migrate the application is good. You will then "clean"
your possibly very old applications to fit into the new version. If you do
a db-copy/upgrade, you may be left with a lot of historical errors caused
by ARAdmin-bugs or version incompatibilities.

By using the SYNC-mode of RRR|Chive, you can run your new system parralel
and do testing/restoration on the new system until you are satisified.

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
* RRR|Translator - Manage and automate your language translations.
Find these products, and many free tools and utilities, at http://rrr.se.

> Assumptions I am making:
> - You are running custom applications (not sla, itsm, cs, crm, etc.)
> - You do not have any external api's (plugins, external binaries
> compiled for Solaris) on the ar servers
> -
>
> I would go with something along these lines:
>
> 1. Build the new 7.5 servers:
>   1. Install the prerequisite software (db client, java, etc.)
>   2. Install ARS 7.5, point it at an empty database that uses the
> AL32UTF8 character set
>1. Install subsystems in use (email, approval, etc.)
>   3. [1] Manually apply your form/field/permission changes to the core
> forms and grab a def
>   4. [2] You will need a load balancer, get it set up properly, get
> the server group set up properly
> 2. Migration preparation
>   1. Install the 64-bit 10g oracle client on the old arserver(s)
>   2. Empty the contents of the new db instance
> 3. Migration:
>   1. Upgrade the existing 6.3 server to 7.5
> 1. Perform a minimal installation (ARServer only)
>   2. Stop AR on the new and old servers
>   3. Convert the db character set/transport the data
> 1. Empty the temp new database with AL32UTF8 character set
> 2. Exported (exp utility) the data from original database (source)
> with the source character set
> 3. Copy the dump to the new server
> 4. Import (imp utility) the data into the new
> database(destination) with character set AL32UTF8
>   4. Perform the upgrade installer for other core ar components
> (email, fb, approval, etc.)
> 4. Post-migration
>   1. Set up oracle data guard
>
> Footnotes:
> 1. A better option would be to update your applications so they do not
> rely on (any) changes to the core forms prior to the migration.
> 2. Load Balancer: You will require a hardware load balancer (BigIP,
> etc.) in front of the ARServers:
> - Enable session persistence based on the source ip address
>
> Special Notes:
> 1. Do perform this operation in a non-production environment prior to
> upgrading production and verify it works.  Also, during this time, if
> you run into workflow problems, generate the defs necessary to apply
> to an upgraded system so that you can use them during your upgrade.
>
> Server Groups: Server groups will make the following operations
> easier, but is not required to run an HA arrangement with AR:
> - Object cache synchronization across all nodes
> - Subsystem failover between nodes (e.g., escalations)
>
> DR Failover: There are many approaches to this; the choice usually
> depends on the size of your wallet and the practices currently
> implemented for dr:
> - Using Oracle DG, the db should be available at the time you need to fail
> over
> - You should be able to image the AR VM's in the DR with a near mirror
> image of the production hosts (hostname can/may vary)
>   - This can be done on the fly during a dr or maintained separately
> - You will need to create a runbook of the operations required to
> perform a failover in the event you do not have any type of automated
> failover in place.  Tasks would include things like:
>   - dns changes
>   - fail over db to standby server
>   - bring up ar servers
>
> Axton Grams
>
> The opinions, statements, and/or suggested courses of action expressed
> in this E-mail do not necessarily reflect those of BMC Software, Inc.
> My voluntary participation in this forum is not intended to convey a
> role as a spokesperson, liaison or public relations representative for
> BMC Software, Inc.
>
>
> On Thu, Sep 17, 2009 at 7:05 PM, Paul Blasquez 
> wrote:
>> **
>> Hello,
>>
>> I have been tasked from moving our current production installation to a
>> more
>> robust/modern installation.  Any and all

Re: VMWare - Who is using successfully?

[Doug Blair]

Rick,

I am So happy to hear that someone else has run into this issue!   
I was beginning to think that I was nuts! (which still might be  
true... )


Attempting to set up a minimal AR 7.5 patch 002 against Oracle 10g,  
and I have tried several architectures inside VMWare (VMWare Fusion on  
a Mac, if you must know).


When I tried installing on Linux under VM, Oracle installs OK, and  
then the ARInstaller wouldn't get past a stage where it validated  
one's database credentials.  I then built a Windows XP VM on the same  
machine, installed the Windows version of Oracle and the Windows AR  
7.5 p2 installer, and the installer completed but the server refused  
to start with the same "application-specific error code 1064" message  
you got.


Luckily, the log left behind by the windows installer is much more  
detailed than the one left by the Linux install.


In my first attempt on the Windows VM I discovered that the NLS_LANG  
setting is significant in the Oracle environment, and on Windows it  
gets set in two places. Assuming you have the unicode version of the  
database and you want to install a unicode version of the ARServer,  
there is still a primary language, and not all the character sets  
support all the charcters needed to send XML. By default the Oracle  
install makes the database's NLS_LANG the same as your desktop, which  
is probably something like "Americaa_America.WE8MSWIN1252" (Territory  
underscore country dot characterset).  I needed to change the NLS_LANG  
in the windows registry to America_American.AL32UTF16 or something  
close to that to get the installer to complete.  After this, the  
install did complete and the arserverd runs, but because of the  
character set discrepancy all of the SQL that loaded things like  
groups and users and tables didn't run, so I couldnt do much.


There's a very helpful discussion of this at http://www.oracle.com/technology/tech/globalization/htdocs/nls_lang%20faq.htm 
.


And I am now beginning to doubt what I just wrote, because I removed  
it all and tried to reinstall now that I have the database set up with  
the proper character set.  This time similar symptoms with the 1064  
failure, and the installer log notes that ARADMIN does not have the  
CREATE_TABLE ability.


So I am adding that (and for that matter all the DBA roles!) to my  
ARADMIN user in the database and will try another reinstall this  
afternoon.


And if it turns out that the issue is the primary language at the DB,  
I might go back to the Linux installation since that more closely  
resembles the production box here. Keep you posted on that too.


Doug




In my first attempt
On Sep 18, 2009, at 9:06 AM, Rick Cook wrote:

Um, no, Mark. We aren't even getting the base AR System service to  
do the initial startup during its installation. Returns a "Service- 
specific error 1064".  Support has hd us run all kinds of  
diagnostics on it, the install .exe checks out, etc.  I have  
searched every source of information I can think of for an answer to  
this, with no success.


Rick

-Original Message-
From: "Walters, Mark" 

Date: Fri, 18 Sep 2009 15:59:43
To: 
Subject: Re: VMWare - Who is using successfully?


What OS are you running in the VMs?  If it's Windows you may be  
hitting, with a full ITSM system, the 2GB limit for 32 bit Windows.   
How large is the arserver.exe process once it has started up?


By default 32 bit Windows will allow a process to grow to 2GB, if  
your arserver reaches this then you can expect malloc errors.  There  
is a /3GB switch that can be added to the boot.ini file that will  
increase the maximum size.  Alternatively, and possibly a better  
solution, would be to use a 64 bit version of Windows in the VMs.   
This allows, out of the box, a 32 bit process (which all current  
versions of ARS for Windows are) to use up to 4GB of RAM.


You may also want to have a look at why the server is getting so bit  
- enable Copy-Cache-Logging: T in the ar.cfg and turn on thread  
logging.  This will allow you to see admin changes that are leading  
to re-caching and any associated memory jumps.


Mark Walters

The opinions, statements, and/or suggested courses of action  
expressed in this E-mail do not necessarily reflect those of BMC  
Software, Inc.  My voluntary participation in this forum is not  
intended to convey a role as a spokesperson, liaison or support  
representative for BMC Software, Inc.





-Original Message-
From: Action Request System discussion list(ARSList)  
[mailto:arsl...@arslist.org] On Behalf Of Frank, Gordon M. (CMS/CTR)

Sent: 18 September 2009 14:34
To: arslist@ARSLIST.ORG
Subject: VMWare - Who is using successfully?

Who has successfully implemented ARS 7.1 and ITSM 7.0.3 on a VMWare  
ESX

Server 3.5?

We are experiencing malloc and Timeouts in a test environment.

Gordon M. Frank
Lockheed Martin

___

Re: VMWare - Who is using successfully?

[Lyle Taylor]

Our AR servers are running on Windows Server 2003 hosts running under VMWare 
ESX (not sure which version, though), and we're relatively stable (I don't 
believe any of the issues we're having are related to VMWare).  We haven't had 
issues like what you're describing.  That error number was being encountered by 
someone else on the list a little while back, though.  Try searching the 
archives.  I'm not sure if (s)he ever figured it out, though...

Lyle

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Frank, Gordon M. (CMS/CTR)
Sent: Friday, September 18, 2009 7:34 AM
To: arslist@ARSLIST.ORG
Subject: VMWare - Who is using successfully?

Who has successfully implemented ARS 7.1 and ITSM 7.0.3 on a VMWare ESX
Server 3.5? 

We are experiencing malloc and Timeouts in a test environment. 

Gordon M. Frank
Lockheed Martin

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Re: Major 6.3 Migration Project

[Axton]

How long would RRR|Chive take to move a 700gb db?

Thanks,
Axton

The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.

On Fri, Sep 18, 2009 at 10:48 AM, Misi Mladoniczky  wrote:
> Hi,
>
> Let me know off list, and I will get you the newest RRR|Chive version that
> is much faster in syncing two systems.
>
> I would to it like this:
> 1. Do a new install of the new server 7.1/7.5
> 2. Import your custom groups
> 3. Import your custom forms using def-files
> 4. Analyze your core form customizations (probably some
> permission-settings at least)
> 5. User RRR|DefHideExpandBox to get rid of the expand-box on field 2, 4 and 5
> 6. Use RRR|Chive to SYNC the data from your old production to the new
> production server
> 7. Test and fix
> 8. Do a new RRR|Chive SYNC which will be much faster than the bulk transfer
>
>        Best Regards - Misi, RRR AB, http://www.rrr.se
>
> Products from RRR Scandinavia:
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> * RRR|Translator - Manage and automate your language translations.
> Find these products, and many free tools and utilities, at http://rrr.se.
>
>> Paul,
>> I would recommend a fresh install of everything in the destination.  I
>> recommend this because migration from version/platform will be extremely
>> difficult.  Particularly problematic will be your conversion from
>> non-unicode to unicodeI do not believe this can be done easily...so I
>> would recommend first setting up your 11G DB, then installing Remedy 7.5
>> in
>> their respective environments.  Then doing a selective code migration from
>> existing to new.  Selective in that much has changed between 6.3 and
>> 7.5...I
>> would avoid migrating 'core' forms, instead re-customizing them manually.
>> I
>> recommend 7.5 instead of 7.1 because in less than a years time 7.1 will be
>> R-2, which means it will be reaching it's end of support life, best to
>> migrate to current 'R' and in a years time be slightly behind the curve
>> instead of significantly.  Regarding data, I would suggest you look into
>> 'rrrChive'...a tool produced for free from RRR and has been used by many
>> on
>> the list including myself successfully in the past.  This will allow you
>> to
>> move the data you care about into your newly setup server and forms with
>> relative ease.  Once you have the simple system setup, then install your
>> second remedy server and get server groups configured and functional.
>> Regarding 'hot backup' of your data, I have never personally worked with a
>> hot backup db server and associated app serverthe closest I worked on
>> personally was an HP HA cluster with two nodes each capable of running
>> both
>> db and app, but connected to a raid5 san...so if any single piece of
>> hardware were to fail it would switch to the other, or in the case of
>> disk,
>> simply wait for the replacement to be put in.  I have been involved in
>> countless disaster recovery discussions, but none have ever come to
>> fruition
>> for me, so I fear I can't speak authoritatively on that subject.
>>
>>   _
>>
>> From: Action Request System discussion list(ARSList)
>> [mailto:arsl...@arslist.org] On Behalf Of Paul Blasquez
>> Sent: Thursday, September 17, 2009 6:05 PM
>> To: arslist@ARSLIST.ORG
>> Subject: Major 6.3 Migration Project
>>
>>
>> **
>> Hello,
>>
>> I have been tasked from moving our current production installation to a
>> more
>> robust/modern installation.  Any and all help would be appreciated!
>>
>> Currently:
>>
>> -AR System 6.3 custom server (with modifications to forms User and AR
>> System
>> Email Messages)
>> -Oracle 9iR2 non-unicode
>> -Solaris 9
>> -Application and Database reside on the same machine
>>
>> Goal:
>>
>> -AR System 7.1 or 7.5 (With form modifications intact)
>> -Oracle 11g unicode
>> -Linux Redhat 5
>> -Application and Database on different machines
>> -Disaster Recovery (DR) backup site (Using Oracle log-shipping)
>> -Local High Availibility (HA) backup server (server groups?)
>>
>> I have at my disposal 4 Virtual Machines (VMs) to do development and
>> testing, with an additional 2 VMs and 2 dedicated servers (for the DBs)
>> reserved for the final production installation.  (Please note that there
>> will be Midtier servers involved in all of this, but their deployment is
>> trivial so I'm not including them here.)
>>
>>>From my point of view I see that multiple operations must occur for this
>> migration to be successful (in no particular order):
>>
>> 1) The Oracle 9iR2 DB
>>     -Must be upgraded to 11g
>>     -Must be translated into Unicode
>>     -Must be moved from the Solaris 9 machine to the Linux RH5 machine
>>
>> 2) The 

Re: Oracle 11

[Axton]

Speaking from past experience, each major version of the ARServer
supports one version of the Oracle client.  For 7.x, this is the 10g
client.  I would expect that in a later major version release,
ARServer will support a later version of the Oracle client.  The
reason that only one Oracle client is support is because when ARServer
is compiled, it is linked against a specific version of the Oracle
client.  Support for multiple versions of the Oracle client by
ARServer would require a separate build and it has not been the
general practice to have multiple builds of ARServer for a given
version with the exception of platform and db flavor.

On the db server, you should be safe using 9i, 10g, or 11g as Remedy
does not utilize any features specific to the database server that
would warrant the use of a specific version.

These are just my observations based on past experience and do not
imply any future direction of the Remedy product line.  Please consult
the product compatibility matrix to ensure you are running a supported
configuration.

Axton Grams

The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.

On Fri, Sep 18, 2009 at 8:02 AM, Walters, Mark  wrote:
> **
>
> Oracle 11g is a supported database for ARS 7.5 but note that you still need
> to use an Oracle 10g client for the server to connect.  This is covered by
> the “or higher” clause in the 7.5 compatibility matrix.
>
>
>
> http://media.cms.bmc.com/documents/AR_System_7_5_00_Compatibility_Matrix_v1021.pdf
>
>
>
>
>
> Mark Walters
>
>
>
> The opinions, statements, and/or suggested courses of action expressed in
> this E-mail do not necessarily reflect those of BMC Software, Inc.  My
> voluntary participation in this forum is not intended to convey a role as a
> spokesperson, liaison or support representative for BMC Software, Inc.
>
>
>
>
>
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Patrick St-Pierre
> Sent: 18 September 2009 13:21
> To: arslist@ARSLIST.ORG
> Subject: Oracle 11
>
>
>
> **
> Hi list
> Did someone know when BMC will support oracle 11 ?, i hear they are suppose
> to support it only in 7.5 version, but when ? And did you hear the same
> thing ?
>
> thanks _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the
> Answers Are"_
>
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_

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Re: Major 6.3 Migration Project

[Misi Mladoniczky]

Hi,

Let me know off list, and I will get you the newest RRR|Chive version that
is much faster in syncing two systems.

I would to it like this:
1. Do a new install of the new server 7.1/7.5
2. Import your custom groups
3. Import your custom forms using def-files
4. Analyze your core form customizations (probably some
permission-settings at least)
5. User RRR|DefHideExpandBox to get rid of the expand-box on field 2, 4 and 5
6. Use RRR|Chive to SYNC the data from your old production to the new
production server
7. Test and fix
8. Do a new RRR|Chive SYNC which will be much faster than the bulk transfer

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
* RRR|Translator - Manage and automate your language translations.
Find these products, and many free tools and utilities, at http://rrr.se.

> Paul,
> I would recommend a fresh install of everything in the destination.  I
> recommend this because migration from version/platform will be extremely
> difficult.  Particularly problematic will be your conversion from
> non-unicode to unicodeI do not believe this can be done easily...so I
> would recommend first setting up your 11G DB, then installing Remedy 7.5
> in
> their respective environments.  Then doing a selective code migration from
> existing to new.  Selective in that much has changed between 6.3 and
> 7.5...I
> would avoid migrating 'core' forms, instead re-customizing them manually.
> I
> recommend 7.5 instead of 7.1 because in less than a years time 7.1 will be
> R-2, which means it will be reaching it's end of support life, best to
> migrate to current 'R' and in a years time be slightly behind the curve
> instead of significantly.  Regarding data, I would suggest you look into
> 'rrrChive'...a tool produced for free from RRR and has been used by many
> on
> the list including myself successfully in the past.  This will allow you
> to
> move the data you care about into your newly setup server and forms with
> relative ease.  Once you have the simple system setup, then install your
> second remedy server and get server groups configured and functional.
> Regarding 'hot backup' of your data, I have never personally worked with a
> hot backup db server and associated app serverthe closest I worked on
> personally was an HP HA cluster with two nodes each capable of running
> both
> db and app, but connected to a raid5 san...so if any single piece of
> hardware were to fail it would switch to the other, or in the case of
> disk,
> simply wait for the replacement to be put in.  I have been involved in
> countless disaster recovery discussions, but none have ever come to
> fruition
> for me, so I fear I can't speak authoritatively on that subject.
>
>   _
>
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Paul Blasquez
> Sent: Thursday, September 17, 2009 6:05 PM
> To: arslist@ARSLIST.ORG
> Subject: Major 6.3 Migration Project
>
>
> **
> Hello,
>
> I have been tasked from moving our current production installation to a
> more
> robust/modern installation.  Any and all help would be appreciated!
>
> Currently:
>
> -AR System 6.3 custom server (with modifications to forms User and AR
> System
> Email Messages)
> -Oracle 9iR2 non-unicode
> -Solaris 9
> -Application and Database reside on the same machine
>
> Goal:
>
> -AR System 7.1 or 7.5 (With form modifications intact)
> -Oracle 11g unicode
> -Linux Redhat 5
> -Application and Database on different machines
> -Disaster Recovery (DR) backup site (Using Oracle log-shipping)
> -Local High Availibility (HA) backup server (server groups?)
>
> I have at my disposal 4 Virtual Machines (VMs) to do development and
> testing, with an additional 2 VMs and 2 dedicated servers (for the DBs)
> reserved for the final production installation.  (Please note that there
> will be Midtier servers involved in all of this, but their deployment is
> trivial so I'm not including them here.)
>
>>From my point of view I see that multiple operations must occur for this
> migration to be successful (in no particular order):
>
> 1) The Oracle 9iR2 DB
> -Must be upgraded to 11g
> -Must be translated into Unicode
> -Must be moved from the Solaris 9 machine to the Linux RH5 machine
>
> 2) The current 6.3 installation
> -Must be upgraded to 7.1 or 7.5
> -Must be configured for server groups
> -Must be moved from the Solaris 9 machine to the Linux RH5 machine
> -Must begin connecting to the DB remotely instead of locally
>
> 3) The finished AR System 7.x installation and Oracle 11g DB
> -Must begin log shipping (Data Guard) to the second DB
> -Must have a method for failing over to the second site
> -Must have a method for local server group failover (load
> balancer/quick
> TTL DNS)
>
> If you have completed a

Re: Printing/Crystal Reports error....

[Copits . Richard]

As a follow-up, this is now resolved for us. It's described in KB 20014158 and 
is a known defect.  The KB includes a zip file
with a new HPR_Incident_Print.rpt file.  That fixed it for us. I imagine that 
there are several possible causes, a number of
which were described as this thread went along.




-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Alexander V. Doronin
Sent: Wednesday, September 16, 2009 11:52 AM
To: arslist@ARSLIST.ORG
Subject: Re: Printing/Crystal Reports error

Hi!

may bee AL that calls that report (open window action) point to  
development server ?

--
Best regards!
Alexander V. Doronin
doro...@jet.msk.su


16.09.2009, в 18:00, copits.rich...@bwc.state.oh.us написал(а):

> **
> We're getting an error condition but I don't know where to go to  
> look to resolve it.  Briefly, we bring up an
>
> incident in Incident Management, then click on the "print" button.  
> It then brings up a screen that shows an
>
> error box that is titled "Crystal Report Viewer" and contains  
> "Failed to retrieve data from the database.
>
> Details: [Database Vendor Code: 9021] and an "OK" button. This is on  
> our production server that is just
>
> getting it's final checkout before going live. This happens in the  
> user tool as an admin. It's
>
> reproducible.
>
>
>
>  The Development sever has the options set up the same but it works  
> as it should. We thought that
>
> they were set up identically as far as options/choices/ etc. go.   
> Comparing the two setups doesn't
>
> seem to show much, but we're not sure what we should be looking at/ 
> for for this one.
>
>
>
> We're on 7.5, patch 1.
>
>
>
> Any suggestions as to what to check/read/etc. are welcomed. Thanks!!
>
>
>
>
>
>
> Portions of this message may be confidential under an exemption to  
> Ohio's public records law or under a legal privilege. If you have  
> received this message in error or due to an unauthorized  
> transmission or interception, please delete all copies from your  
> system without disclosing, copying, or transmitting this message.
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the  
> Answers Are"_

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message in error or due to an unauthorized transmission or interception, please 
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FW: Atrium 7.5.00 install failed

[xor]

Hi list.

 

I got problem with Atrium installation:

 

The installation of BMC Atrium Core 7.5.00 failed. The following features
failed to install:

 

BMC Atrium CMDB

 

Com.bmc.smbu.install.common.rule.engine.CommandExecutionException: RIK
command (/tmp/Utilities/rik/rik loadapp -x remedyars -t 2551 -u install -p
-l /home/bmc/AtriumCore/remedyars -n BMCAtriumCMDV -f
/home/bmc/AtriumCore/remedyars/cmdb/ru/workflow/adf_postcmdb-ru.xml -k 0 -L
-c) returned an exit code of 1, which was interpreted as a failure

 

Any idea ?

 

 


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Re: Major 6.3 Migration Project

[Axton]

Knowing the source character set would help in assessing this.

Changing the column length semantics from byte to char will take care
of part of the problem...but may introduce other problems  (e.g., view
forms that use the entryid from a remedy view/table as the entryid in
the view form).

In a past life, I had a stored procedure that looked for 8-bit
characters and converted them to the proper representation for the
target character set.

It may be possible to set the NLS_LANG during exp/imp to address the
codepoint conversion, but I am not sure.

For the workflow objects that contain the special characters in a
column used to generate the checksum, those need to be cleaned up
through the Remedy api.

Axton Grams

The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.

On Fri, Sep 18, 2009 at 2:45 AM, Walters, Mark  wrote:
> There are possible problems with the db conversion to Unicode suggested here;
>
> ***
>  3. Convert the db character set/transport the data
>    1. Empty the temp new database with AL32UTF8 character set
>    2. Exported (exp utility) the data from original database (source)
> with the source character set
>    3. Copy the dump to the new server
>    4. Import (imp utility) the data into the new
> database(destination) with character set AL32UTF8
>
> ***
>
> Whether this would be successful depends on whether you have accented 
> characters stored as user data and/or as part of the ARS metadata 
> (form/workflow object names and workflow actions).
>
> If you have characters in your user data that would require multiple bytes to 
> store (European accented characters for example) in a Unicode database you 
> MAY find that the data gets truncated when converted as the arserver treats 
> all field lengths in terms of bytes.  For example a field with a length of 10 
> that contains this data in the non-unicode system - testätestä - would 
> require 12 bytes to store in a Unicode db.  (ARS 7.5 does have some 
> enhancements in this area but they need to be applied manually at the field 
> level.)
>
> The metadata issue is a problem because the serialised strings used by ARS to 
> store form/workflow information includes string lengths and this will not be 
> modified by a conversion at the database level.  Example - a form called 
> TESTä would have entries in the server data dictionary where the string 
> length of 5 is encoded.  After conversion to Unicode this string would 
> require 6 bytes to store and the server would encounter errors when loading 
> and parsing the data during the cache load on startup.  This is likely to 
> leave you with forms that are not accessible via ARS.
>
> If you are absolutely certain you have no characters that would need multiple 
> bytes to store in a Unicode db then the db conversion may be an option but I 
> would strongly recommend that you export/import forms/workflow and data using 
> ARS tools instead.
>
>
> Mark Walters
>
> The opinions, statements, and/or suggested courses of action expressed in 
> this E-mail do not necessarily reflect those of BMC Software, Inc.  My 
> voluntary participation in this forum is not intended to convey a role as a 
> spokesperson, liaison or support representative for BMC Software, Inc.
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org] On Behalf Of Axton
> Sent: 18 September 2009 03:55
> To: arslist@ARSLIST.ORG
> Subject: Re: Major 6.3 Migration Project
>
> Assumptions I am making:
> - You are running custom applications (not sla, itsm, cs, crm, etc.)
> - You do not have any external api's (plugins, external binaries
> compiled for Solaris) on the ar servers
> -
>
> I would go with something along these lines:
>
> 1. Build the new 7.5 servers:
>  1. Install the prerequisite software (db client, java, etc.)
>  2. Install ARS 7.5, point it at an empty database that uses the
> AL32UTF8 character set
>   1. Install subsystems in use (email, approval, etc.)
>  3. [1] Manually apply your form/field/permission changes to the core
> forms and grab a def
>  4. [2] You will need a load balancer, get it set up properly, get
> the server group set up properly
> 2. Migration preparation
>  1. Install the 64-bit 10g oracle client on the old arserver(s)
>  2. Empty the contents of the new db instance
> 3. Migration:
>  1. Upgrade the existing 6.3 server to 7.5
>    1. Perform a minimal installation (ARServer only)
>  2. Stop AR on the new and old servers
>  3. Convert the db character set/transport the data
>    1. Empty the temp new database with AL32UTF8 character set
>    2. Exported (exp utility) the data from original database (source)
> with the source character set
>    3. Copy the dump to the new server
>    

Re: Suggestions for storing/retrieving Remedy Data & Attachments

[LJ Longwing]

You would come across an issue (I think, maybe) if two different records had
attachments with the same name? 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Carey Matthew Black
Sent: Friday, September 18, 2009 8:59 AM
To: arslist@ARSLIST.ORG
Subject: Re: Suggestions for storing/retrieving Remedy Data & Attachments

Deidre,

I think you will find that after the arx export there is simply a directory
created with all of the original files in their original form.
Note the original name of the file looks like it is "mangled" a bit by the
process, but It likely is not a significant, nor confusing, change.

As a quick test I attached a doc named "2009.09.15.summary.xlsx" and the ARX
directory contained a file named "2009.09.15.summary_0.xlsx".
(So in this case "_0" was added to the end of the original file name.)


Now if you have more data in the ARS record than just the attachment, then
that part of the data is held in the ARX file.
However you could also export a csv file format to make that data more
accessible without AR System too.
  It looks like the CSV file only has the original file name. ( However, I
am not sure that will be much of a problem either. )
  The ARX does have the map from the original file to the name of the file
in the attachment directory.

HTH.

--
Carey Matthew Black
BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request
System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.



On Thu, Sep 17, 2009 at 3:07 PM, Deidre Nail  wrote:
> **
> I have a company that no longer wishes to use our Remedy System.  They 
> are requesting an extract of their data in a fashion that could be 
> read at a later time and also contain attachments.
>
> I am aware that attachments can be pulled from Remedy in a .arx or 
> .html file.  However, in order to read the .arx and the attachments, 
> you would need to re-import the data into a Remedy System.
>
> Does anyone have any suggestions as to how I can pull the data from 
> Remedy with attachments in a way that can be used by a different tool 
> for later reference for this company.
>
>
> Thanks,
>
> Deidre Nail
> Remedy Developer
> Phone: (770) 858-7053 T/L 88810
> 1600 RiverEdge Parkway, Atlanta GA 30328 _Platinum Sponsor:
> rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_


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Re: Friday Humor: BMC Remedy Spelling Fail

[Chowdhury, Tauf]

Hence the need for spell check throughout the entire application!

 

Tauf Chowdhury 

Analyst, Service Management

Office: 631.858.7765

Mobile:646.483.2779

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Julie L Kanakanui JLKANAKA
Sent: Friday, September 18, 2009 11:02 AM
To: arslist@ARSLIST.ORG
Subject: Re: Friday Humor: BMC Remedy Spelling Fail

 


I've certainly got bitten by that one ("Detailed Decription"), more than
once, when I tried to reference it  with the correct spelling (each time
I eventually remembered... "oh yeah, I have to misspell it...")  Aiigh!!






"Pargeter, Christie :CO IS"  
Sent by: "Action Request System discussion list(ARSList)"
 

09/18/2009 10:44 AM 

Please respond to
arslist@ARSLIST.ORG

To

arslist@ARSLIST.ORG 

cc


Subject

Re: Friday Humor: BMC Remedy Spelling Fail

 






** 
Here is one bug I submitted to BMC.  This is the Notes field on Incident
& Problem. 
  
 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Friday, September 18, 2009 6:55 AM
To: arslist@ARSLIST.ORG
Subject: Re: Friday Humor: BMC Remedy Spelling Fail

** 
That's more funny than the whole, "It's called INCIDENT Management, not
Help Desk!" thing that was beaten into our heads until we discovered
that the form was still called HPD:HelpDesk in the Admin tool. 
  
Thanks, 
  
Shawn Pierson 
Remedy Developer | Southern Union 
  
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf
Sent: Friday, September 18, 2009 8:51 AM
To: arslist@ARSLIST.ORG
Subject: Friday Humor: BMC Remedy Spelling Fail 
  
** 
FYI... AR7.1 and ITSM 7.0.3... 
  

  
Tauf Chowdhury | Forest Laboratories, Inc. 
Analyst, Service Management 
Informatics-Infrastructure 
Office: 631.858.7765 
Mobile:646.483.2779 
  
  

 




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Are"_ 

Private and confidential as detailed here
 . If you cannot access
hyperlink, please e-mail sender. _Platinum Sponsor:
rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ 
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_ 

**
This e-mail and its attachments may contain Forest Laboratories, Inc. 
proprietary information that is privileged, confidential or subject to 
copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely 
for the use of the individual or entity to which it is addressed. If you are 
not the intended recipient of this e-mail, or the employee or agent responsible 
for delivering this e-mail to the intended recipient, you are hereby notified 
that any dissemination, distribution, copying or action taken in relation to 
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be unlawful. If you have received this e-mail in error, please notify the 
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<>

Re: Friday Humor: BMC Remedy Spelling Fail

[Julie L Kanakanui JLKANAKA]

I've certainly got bitten by that one ("Detailed Decription"), more than 
once, when I tried to reference it  with the correct spelling (each time I 
eventually remembered... "oh yeah, I have to misspell it...")  Aiigh!!





"Pargeter, Christie :CO IS"  
Sent by: "Action Request System discussion list(ARSList)" 

09/18/2009 10:44 AM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: Friday Humor: BMC Remedy Spelling Fail






** 
Here is one bug I submitted to BMC.  This is the Notes field on Incident & 
Problem.
 


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Friday, September 18, 2009 6:55 AM
To: arslist@ARSLIST.ORG
Subject: Re: Friday Humor: BMC Remedy Spelling Fail

** 
That?s more funny than the whole, ?It?s called INCIDENT Management, not 
Help Desk!? thing that was beaten into our heads until we discovered that 
the form was still called HPD:HelpDesk in the Admin tool.
 
Thanks,
 
Shawn Pierson 
Remedy Developer | Southern Union
 
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf
Sent: Friday, September 18, 2009 8:51 AM
To: arslist@ARSLIST.ORG
Subject: Friday Humor: BMC Remedy Spelling Fail
 
** 
FYI? AR7.1 and ITSM 7.0.3?
 

 
Tauf Chowdhury | Forest Laboratories, Inc.
Analyst, Service Management
Informatics-Infrastructure
Office: 631.858.7765
Mobile:646.483.2779
 
 

This e-mail and its attachments may contain Forest Laboratories, Inc. 
proprietary information that is privileged, confidential or subject to 
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solely for the use of the individual or entity to which it is addressed. 
If you are not the intended recipient of this e-mail, or the employee or 
agent responsible for delivering this e-mail to the intended recipient, 
you are hereby notified that any dissemination, distribution, copying or 
action taken in relation to the contents of and attachments to this e-mail 
is strictly prohibited and may be unlawful. If you have received this 
e-mail in error, please notify the sender immediately and permanently 
delete the original and any copy of this e-mail and any printout.
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"Where the Answers Are"_ 
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Are"_ 
<>

Re: Suggestions for storing/retrieving Remedy Data & Attachments

[Carey Matthew Black]

Deidre,

I think you will find that after the arx export there is simply a
directory created with all of the original files in their original
form.
Note the original name of the file looks like it is "mangled" a bit by
the process, but It likely is not a significant, nor confusing,
change.

As a quick test I attached a doc named "2009.09.15.summary.xlsx" and
the ARX directory contained a file named "2009.09.15.summary_0.xlsx".
(So in this case "_0" was added to the end of the original file name.)


Now if you have more data in the ARS record than just the attachment,
then that part of the data is held in the ARX file.
However you could also export a csv file format to make that data more
accessible without AR System too.
  It looks like the CSV file only has the original file name. (
However, I am not sure that will be much of a problem either. )
  The ARX does have the map from the original file to the name of the
file in the attachment directory.

HTH.

-- 
Carey Matthew Black
BMC Remedy AR System Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.



On Thu, Sep 17, 2009 at 3:07 PM, Deidre Nail  wrote:
> **
> I have a company that no longer wishes to use our Remedy System.  They are
> requesting an extract of their data in a fashion that could be read at a
> later time and also contain attachments.
>
> I am aware that attachments can be pulled from Remedy in a .arx or .html
> file.  However, in order to read the .arx and the attachments, you would
> need to re-import the data into a Remedy System.
>
> Does anyone have any suggestions as to how I can pull the data from Remedy
> with attachments in a way that can be used by a different tool for later
> reference for this company.
>
>
> Thanks,
>
> Deidre Nail
> Remedy Developer
> Phone: (770) 858-7053 T/L 88810
> 1600 RiverEdge Parkway, Atlanta GA 30328 _Platinum Sponsor:
> rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_

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Re: Friday Humor: BMC Remedy Spelling Fail

[Pargeter, Christie :CO IS]

Here is one bug I submitted to BMC.  This is the Notes field on Incident
& Problem.
 
 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Friday, September 18, 2009 6:55 AM
To: arslist@ARSLIST.ORG
Subject: Re: Friday Humor: BMC Remedy Spelling Fail


** 

That's more funny than the whole, "It's called INCIDENT Management, not
Help Desk!" thing that was beaten into our heads until we discovered
that the form was still called HPD:HelpDesk in the Admin tool.

 

Thanks,

 

Shawn Pierson 

Remedy Developer | Southern Union

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf
Sent: Friday, September 18, 2009 8:51 AM
To: arslist@ARSLIST.ORG
Subject: Friday Humor: BMC Remedy Spelling Fail

 

** 

FYI... AR7.1 and ITSM 7.0.3...

 

 

 

Tauf Chowdhury | Forest Laboratories, Inc.

Analyst, Service Management

Informatics-Infrastructure

Office: 631.858.7765

Mobile:646.483.2779

 

 



This e-mail and its attachments may contain Forest Laboratories, Inc.
proprietary information that is privileged, confidential or subject to
copyright belonging to Forest Laboratories, Inc. This e-mail is intended
solely for the use of the individual or entity to which it is addressed.
If you are not the intended recipient of this e-mail, or the employee or
agent responsible for delivering this e-mail to the intended recipient,
you are hereby notified that any dissemination, distribution, copying or
action taken in relation to the contents of and attachments to this
e-mail is strictly prohibited and may be unlawful. If you have received
this e-mail in error, please notify the sender immediately and
permanently delete the original and any copy of this e-mail and any
printout.

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
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 . If you cannot access
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<><>

Re: VMWare - Who is using successfully?

[Ben Chernys]

I am not running ESX but rather workstation.  On 32 bit XP (server or ws)
you can use the /3gb switch to give more memory to an app (like vm).  On the
vm don't over allocate memory.  Run it at the bare minimum and try to keep
it all in unswappable memory (a VM setting).

The /3gb switch has extensive references.  I am running - a very non-busy
itsm - but get great performance no matter what operations I do on the
Remedy VM - and no matter how heavy I load my box's memory.

I've also seen Windows production VMs running on a group of quite big 64bit,
8 cpu machines on MS SQL Server.  I really loaded that one (multiple long
lived data migration processes from multiple client machines into the server
group) and had excellent performance throughout.  No users were on the
system at the time.  Normal users were around 100-200 or so I would guess
and I had not heard of any complaints.

Cheers
Ben 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Walters, Mark
Sent: September 18, 2009 4:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: VMWare - Who is using successfully?

What OS are you running in the VMs?  If it's Windows you may be hitting,
with a full ITSM system, the 2GB limit for 32 bit Windows.  How large is the
arserver.exe process once it has started up?

By default 32 bit Windows will allow a process to grow to 2GB, if your
arserver reaches this then you can expect malloc errors.  There is a /3GB
switch that can be added to the boot.ini file that will increase the maximum
size.  Alternatively, and possibly a better solution, would be to use a 64
bit version of Windows in the VMs.  This allows, out of the box, a 32 bit
process (which all current versions of ARS for Windows are) to use up to 4GB
of RAM.

You may also want to have a look at why the server is getting so bit -
enable Copy-Cache-Logging: T in the ar.cfg and turn on thread logging.  This
will allow you to see admin changes that are leading to re-caching and any
associated memory jumps.  

Mark Walters

The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc.  My
voluntary participation in this forum is not intended to convey a role as a
spokesperson, liaison or support representative for BMC Software, Inc.




-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Frank, Gordon M. (CMS/CTR)
Sent: 18 September 2009 14:34
To: arslist@ARSLIST.ORG
Subject: VMWare - Who is using successfully?

Who has successfully implemented ARS 7.1 and ITSM 7.0.3 on a VMWare ESX
Server 3.5? 

We are experiencing malloc and Timeouts in a test environment. 

Gordon M. Frank
Lockheed Martin


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Re: VMWare - Who is using successfully?

[Rick Cook]

Um, no, Mark. We aren't even getting the base AR System service to do the 
initial startup during its installation. Returns a "Service-specific error 
1064".  Support has hd us run all kinds of diagnostics on it, the install .exe 
checks out, etc.  I have searched every source of information I can think of 
for an answer to this, with no success. 

Rick

-Original Message-
From: "Walters, Mark" 

Date: Fri, 18 Sep 2009 15:59:43 
To: 
Subject: Re: VMWare - Who is using successfully?


What OS are you running in the VMs?  If it's Windows you may be hitting, with a 
full ITSM system, the 2GB limit for 32 bit Windows.  How large is the 
arserver.exe process once it has started up?

By default 32 bit Windows will allow a process to grow to 2GB, if your arserver 
reaches this then you can expect malloc errors.  There is a /3GB switch that 
can be added to the boot.ini file that will increase the maximum size.  
Alternatively, and possibly a better solution, would be to use a 64 bit version 
of Windows in the VMs.  This allows, out of the box, a 32 bit process (which 
all current versions of ARS for Windows are) to use up to 4GB of RAM.

You may also want to have a look at why the server is getting so bit - enable 
Copy-Cache-Logging: T in the ar.cfg and turn on thread logging.  This will 
allow you to see admin changes that are leading to re-caching and any 
associated memory jumps.  

Mark Walters

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or support representative for BMC Software, Inc.




-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Frank, Gordon M. (CMS/CTR)
Sent: 18 September 2009 14:34
To: arslist@ARSLIST.ORG
Subject: VMWare - Who is using successfully?

Who has successfully implemented ARS 7.1 and ITSM 7.0.3 on a VMWare ESX
Server 3.5? 

We are experiencing malloc and Timeouts in a test environment. 

Gordon M. Frank
Lockheed Martin

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Re: Problems with attachment

[LJ Longwing]

That's just the way it is with attachments from the webnothing that I
know of that you can do about it. 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Gianluca Nieri
Sent: Friday, September 18, 2009 7:34 AM
To: arslist@ARSLIST.ORG
Subject: Problems with attachment

Hi,
I'm experiencing a strange problem with ARS6.3 and HD5.6.
If I create a ticket from the WEB and attach a file, only the filename is
stored, while if I do the same from the client, all the path is storede.
It's a huge problem for me, any suggestion?




-- 
G I A N L U C A   N I E R I

3, Via Niccodemi - 20156 Milan - Italy (I)

Office: +39 02 36 51 16 27
Mobile: +39 347 58 44 658
Fax: +39 02 99 98 43 38

Email/Msn: gianl...@gianlucanieri.com
Web: http://www.gianlucanieri.com
Skype: gianlucanieri
LinkedIn: http://www.linkedin.com/in/gianlucanieri


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Re: Friday Humor: BMC Remedy Spelling Fail

[Pierson, Shawn]

That's more funny than the whole, "It's called INCIDENT Management, not Help 
Desk!" thing that was beaten into our heads until we discovered that the form 
was still called HPD:HelpDesk in the Admin tool.

Thanks,

Shawn Pierson
Remedy Developer | Southern Union

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf
Sent: Friday, September 18, 2009 8:51 AM
To: arslist@ARSLIST.ORG
Subject: Friday Humor: BMC Remedy Spelling Fail

**
FYI... AR7.1 and ITSM 7.0.3...

[cid:image001.png@01CA383D.AA876180]

Tauf Chowdhury | Forest Laboratories, Inc.
Analyst, Service Management
Informatics-Infrastructure
Office: 631.858.7765
Mobile:646.483.2779



This e-mail and its attachments may contain Forest Laboratories, Inc. 
proprietary information that is privileged, confidential or subject to 
copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely 
for the use of the individual or entity to which it is addressed. If you are 
not the intended recipient of this e-mail, or the employee or agent responsible 
for delivering this e-mail to the intended recipient, you are hereby notified 
that any dissemination, distribution, copying or action taken in relation to 
the contents of and attachments to this e-mail is strictly prohibited and may 
be unlawful. If you have received this e-mail in error, please notify the 
sender immediately and permanently delete the original and any copy of this 
e-mail and any printout.
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_

Private and confidential as detailed here: 
http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the 
link, please e-mail sender.

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<>

Re: VMWare - Who is using successfully?

[Walters, Mark]

What OS are you running in the VMs?  If it's Windows you may be hitting, with a 
full ITSM system, the 2GB limit for 32 bit Windows.  How large is the 
arserver.exe process once it has started up?

By default 32 bit Windows will allow a process to grow to 2GB, if your arserver 
reaches this then you can expect malloc errors.  There is a /3GB switch that 
can be added to the boot.ini file that will increase the maximum size.  
Alternatively, and possibly a better solution, would be to use a 64 bit version 
of Windows in the VMs.  This allows, out of the box, a 32 bit process (which 
all current versions of ARS for Windows are) to use up to 4GB of RAM.

You may also want to have a look at why the server is getting so bit - enable 
Copy-Cache-Logging: T in the ar.cfg and turn on thread logging.  This will 
allow you to see admin changes that are leading to re-caching and any 
associated memory jumps.  

Mark Walters

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or support representative for BMC Software, Inc.




-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Frank, Gordon M. (CMS/CTR)
Sent: 18 September 2009 14:34
To: arslist@ARSLIST.ORG
Subject: VMWare - Who is using successfully?

Who has successfully implemented ARS 7.1 and ITSM 7.0.3 on a VMWare ESX
Server 3.5? 

We are experiencing malloc and Timeouts in a test environment. 

Gordon M. Frank
Lockheed Martin

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Re: VMWare - Who is using successfully?

[Rick Cook]

I am currently unable to even install 7.1 on this environment. I have had no 
problems installing on MS Virtual Machines, or on older versions of VM. I can't 
even get the service to start up. 

I am all the way up to BMC's Resolution team, and as yet am no closer to it 
working than I was my first time through it. 

Is there something inherent in either of these platforms that would cause this? 


--Original Message--
From: Frank, Gordon M. (CMS/CTR)
Sender: Arslist
To: Arslist
ReplyTo: Arslist
Subject: VMWare - Who is using successfully?
Sent: Sep 18, 2009 6:33 AM

Who has successfully implemented ARS 7.1 and ITSM 7.0.3 on a VMWare ESX
Server 3.5? 

We are experiencing malloc and Timeouts in a test environment. 

Gordon M. Frank
Lockheed Martin

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Rick

Re: Friday Humor: BMC Remedy Spelling Fail

[Begosh, Kevin]

The third t is silent :)

Kevin Begosh, RSP
301-791-3540 Phone
240-291-2467 Cell
kevin.beg...@lmco.com

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf
Sent: Friday, September 18, 2009 7:51 AM
To: arslist@ARSLIST.ORG
Subject: Friday Humor: BMC Remedy Spelling Fail

**
FYI... AR7.1 and ITSM 7.0.3...

[cid:image001.png@01CA3835.065B0150]

Tauf Chowdhury | Forest Laboratories, Inc.
Analyst, Service Management
Informatics-Infrastructure
Office: 631.858.7765
Mobile:646.483.2779



This e-mail and its attachments may contain Forest Laboratories, Inc. 
proprietary information that is privileged, confidential or subject to 
copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely 
for the use of the individual or entity to which it is addressed. If you are 
not the intended recipient of this e-mail, or the employee or agent responsible 
for delivering this e-mail to the intended recipient, you are hereby notified 
that any dissemination, distribution, copying or action taken in relation to 
the contents of and attachments to this e-mail is strictly prohibited and may 
be unlawful. If you have received this e-mail in error, please notify the 
sender immediately and permanently delete the original and any copy of this 
e-mail and any printout.
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<>

Friday Humor: BMC Remedy Spelling Fail

[Chowdhury, Tauf]

FYI... AR7.1 and ITSM 7.0.3...

 

 

 

Tauf Chowdhury | Forest Laboratories, Inc.

Analyst, Service Management

Informatics-Infrastructure

Office: 631.858.7765

Mobile:646.483.2779

 

 

**
This e-mail and its attachments may contain Forest Laboratories, Inc. 
proprietary information that is privileged, confidential or subject to 
copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely 
for the use of the individual or entity to which it is addressed. If you are 
not the intended recipient of this e-mail, or the employee or agent responsible 
for delivering this e-mail to the intended recipient, you are hereby notified 
that any dissemination, distribution, copying or action taken in relation to 
the contents of and attachments to this e-mail is strictly prohibited and may 
be unlawful. If you have received this e-mail in error, please notify the 
sender immediately and permanently delete the original and any copy of this 
e-mail and any printout.

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<>

Problems with attachment

[Gianluca Nieri]

Hi,
I'm experiencing a strange problem with ARS6.3 and HD5.6.
If I create a ticket from the WEB and attach a file, only the filename  
is stored, while if I do the same from the client, all the path is  
storede.

It's a huge problem for me, any suggestion?




--
G I A N L U C A   N I E R I

3, Via Niccodemi - 20156 Milan - Italy (I)

Office: +39 02 36 51 16 27
Mobile: +39 347 58 44 658
Fax: +39 02 99 98 43 38

Email/Msn: gianl...@gianlucanieri.com
Web: http://www.gianlucanieri.com
Skype: gianlucanieri
LinkedIn: http://www.linkedin.com/in/gianlucanieri

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Re: Indexing help

[Nicky Madjarov]

Mark,

Indixing is too unique for each environment to have simple rules how to do it.
I allways distinguish new system from loaded system. New system is not a good 
place for analysis, you can leave it as it is out-of-the-box.
When you load your system with data and have it in production for awhile, 
again, all relative based on your daily volumes (but I'd say 6-9 months from 
deployment), it is a good time to launch a small "fine tunning" project.
The best source to start with are the "top sql" at the database level - pretty 
much the heaviest hitters in your app.
Forget about the rules, there are no common rules out there that apply to 
everyone. It is all give and take - you add index, then you maintain it, again, 
no rules apply, but it is measurable in db performance stats, so you can 
actually find if you are gaining or loosing.
 
Regards,

Nicky Madjarov
phone: 973-202-4278
Find out how to bust your AR System performance @
http://www.SpeedUpARS.com
  - Original Message - 
  From: Brittain, Mark 
  Newsgroups: public.remedy.arsystem.general
  To: arslist@ARSLIST.ORG 
  Sent: Thursday, September 17, 2009 11:30 AM
  Subject: Indexing help


  ** 
  Good morning,

  I think I inherited a mess and need some help with indexing. If I have an 
index
  Status
  Assigned Group
  Assigned Person

  And the query is Assigned Group and Assigned Person does the index get 
ignored because Status was not used?

  What if I have similar indexes like these

  Index 1
  Status
  Assigned Group
  Assigned Person

  Index 2
  Assigned Group

  Index 3
  Assigned Person

  Are these redundant?

  Also is there and good information out there that really gets into the nuts 
and bolts of indexing?

  Thanks
  Mark
  
  Mark Brittain 
  Remedy Developer 
  NaviSite 
  mbritt...@navisite.com 
  (315) 453-2912 x5418 (Phone)
  (315) 317.2897 (Cell) 
  Reduce Cost of IT with Managed Hosting and Application Services from 
NaviSite. 
  Visit www.NaviSite.com Today. 



  
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privileged, confidential, or otherwise protected from disclosure. Distribution 
or copying of this e-mail, or the information contained herein, to anyone other 
than the intended recipient is prohibited.

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VMWare - Who is using successfully?

[Frank, Gordon M. (CMS/CTR)]

Who has successfully implemented ARS 7.1 and ITSM 7.0.3 on a VMWare ESX
Server 3.5? 

We are experiencing malloc and Timeouts in a test environment. 

Gordon M. Frank
Lockheed Martin

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Re: runmacro.cat /Linux

[Narayanan, Radhika]

Hi,

Thanks for the reply. Should I add the path /usr/share/locale to NLSPATH in 
.bash_profile to get ./runmacro working?

Thanks
Radhika
Ph: +44 20718 20262
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Carey Matthew Black
Sent: Friday, September 18, 2009 6:46 PM
To: arslist@ARSLIST.ORG
Subject: Re: runmacro.cat /Linux

Radhika,

I think you can find all of the availalbe locals for this file based
on this command (or at least a similar command)

find /usr/share/locale/ -name runmacro.cat


I think this should work for you:

LANG=en_US

-- 
Carey Matthew Black
BMC Remedy AR System Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.



On Fri, Sep 18, 2009 at 7:50 AM, Narayanan, Radhika
 wrote:
> Hi,
>
> Can you please advise on resolving the following error when attempting
> to execute runmacro on AR Server 7.5 running on Linux 5.6. I'm running
> command as root directly on the server.
>
> "Can not open catalog file runmacro.cat"
>
> BMC KM-00018219 did not work for me.
>
> echo $LANG
> en_US.UTF-8
>
> Thanks
> Radhika
> Ph: +44 20718 20262
>
>
> Please help Logica to respect the environment by not printing this email  / 
> Pour contribuer comme Logica au respect de l'environnement, merci de ne pas 
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> respeitar o ambiente nao imprimindo este correio electronico.
>
>
>
> This e-mail and any attachment is for authorised use by the intended 
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> information and/or be subject to legal privilege. It should not be copied, 
> disclosed to, retained or used by, any other party. If you are not an 
> intended recipient then please promptly delete this e-mail and any attachment 
> and all copies and inform the sender. Thank you.
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Re: Indexing help

[LJ Longwing]

Yesselectivity:) 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rod Harris
Sent: Thursday, September 17, 2009 10:56 PM
To: arslist@ARSLIST.ORG
Subject: Re: Indexing help

Hi LJ,

Is the term you were searching for "index selectivity"?

I would think that in this case an index on assignee name would be the most
effective as it would be pretty selective always.

I guess when the database grows large which is when you need your index then
an index on "status" would be selective enough to make a difference. This
index will immediately ignore all of the old closed tickets and just find
the hopefully few open ones.

If it were me I'd index A and C seperately and forget about B. I would
expect the A index to be ignored until the database got very large and the
query was against open tickets.

Rod





On 17/09/2009, LJ Longwing  wrote:
> **
> I agree with reversing ABC to CBA, but only if C is oh damn I 
> always forget the DB term...is it 'referencable'?the term I'm 
> looking for means if you have a data set of 1000 records and 900 of 
> them have value X, and that field is indexed...searching on X is 
> likely not to use the index because it's not unique enough to make it 
> worth it for the DB.  In your case Assigned Person may be unique enough to
reverse the compound index.
> 
> From: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org] On Behalf Of ARSmarts Support
> Sent: Thursday, September 17, 2009 9:41 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Indexing help
>
> ** Hi Mark,
>
> You are right. If you create an index on ABC, and search on BC, the 
> query will not use an index.
> If you search on A, AB or ABC, you query may use the index.
>
> The 3 indexes you create are not redundant, but I would not do so. I 
> would reverse the order of your first index (Assigned Person, Assigned 
> Group, Status). This way you do not need to create the index 3.
>
> You must always remember that you can search on fields in the order 
> they are defined in the index.
>
> Jean-Louis Halleux
> www.arsmarts.com
>
>
> On 17 Sep 2009, at 17:30, Brittain, Mark wrote:
>
> **
> Good morning,
>
> I think I inherited a mess and need some help with indexing. If I have 
> an index Status Assigned Group Assigned Person
>
> And the query is Assigned Group and Assigned Person does the index get 
> ignored because Status was not used?
>
> What if I have similar indexes like these
>
> Index 1
> Status
> Assigned Group
> Assigned Person
>
> Index 2
> Assigned Group
>
> Index 3
> Assigned Person
>
> Are these redundant?
>
> Also is there and good information out there that really gets into the 
> nuts and bolts of indexing?
>
> Thanks
> Mark
> 
> Mark Brittain
> Remedy Developer
> NaviSite
> mbritt...@navisite.com
> (315) 453-2912 x5418 (Phone)
> (315) 317.2897 (Cell)
> Reduce Cost of IT with Managed Hosting and Application Services from 
> NaviSite.
> Visit www.NaviSite.com Today.
>
>
>   
> This e-mail is the property of NaviSite, Inc. It is intended only for 
> the person or entity to which it is addressed and may contain 
> information that is privileged, confidential, or otherwise protected from
disclosure.
> Distribution or copying of this e-mail, or the information contained 
> herein, to anyone other than the intended recipient is prohibited.
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> Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: 
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Re: runmacro.cat /Linux

[Carey Matthew Black]

Radhika,

I think you can find all of the availalbe locals for this file based
on this command (or at least a similar command)

find /usr/share/locale/ -name runmacro.cat


I think this should work for you:

LANG=en_US

-- 
Carey Matthew Black
BMC Remedy AR System Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.



On Fri, Sep 18, 2009 at 7:50 AM, Narayanan, Radhika
 wrote:
> Hi,
>
> Can you please advise on resolving the following error when attempting
> to execute runmacro on AR Server 7.5 running on Linux 5.6. I'm running
> command as root directly on the server.
>
> "Can not open catalog file runmacro.cat"
>
> BMC KM-00018219 did not work for me.
>
> echo $LANG
> en_US.UTF-8
>
> Thanks
> Radhika
> Ph: +44 20718 20262
>
>
> Please help Logica to respect the environment by not printing this email  / 
> Pour contribuer comme Logica au respect de l'environnement, merci de ne pas 
> imprimer ce mail /  Bitte drucken Sie diese Nachricht nicht aus und helfen 
> Sie so Logica dabei, die Umwelt zu schützen. /  Por favor ajude a Logica a 
> respeitar o ambiente nao imprimindo este correio electronico.
>
>
>
> This e-mail and any attachment is for authorised use by the intended 
> recipient(s) only. It may contain proprietary material, confidential 
> information and/or be subject to legal privilege. It should not be copied, 
> disclosed to, retained or used by, any other party. If you are not an 
> intended recipient then please promptly delete this e-mail and any attachment 
> and all copies and inform the sender. Thank you.
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
>

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Re: Oracle 11

[Walters, Mark]

Oracle 11g is a supported database for ARS 7.5 but note that you still need to 
use an Oracle 10g client for the server to connect.  This is covered by the "or 
higher" clause in the 7.5 compatibility matrix.

http://media.cms.bmc.com/documents/AR_System_7_5_00_Compatibility_Matrix_v1021.pdf


Mark Walters

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or support representative for BMC Software, Inc.



From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Patrick St-Pierre
Sent: 18 September 2009 13:21
To: arslist@ARSLIST.ORG
Subject: Oracle 11

**
Hi list
Did someone know when BMC will support oracle 11 ?, i hear they are suppose to 
support it only in 7.5 version, but when ? And did you hear the same thing ?

thanks _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers 
Are"_

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Oracle 11

[Patrick St-Pierre]

Hi list
Did someone know when BMC will support oracle 11 ?, i hear they are 
suppose to support it only in 7.5 version, but when ? And did you hear the 
same thing ?

thanks

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Authentication Error 9388 on a 7.1 Mid-tier and a 6.3 AR Server

[Joseph Kubasek]

Listers,

We are having a strange problem with our mid-tier. We have a ticket
(ISS03499205) open with BMC, but we would appreciate any help that we
could get from the list.

Our current set up:
App server
6.03.00 Patch 22 on Solaris 9

Mid-tier
Two main production mid-tiers behind a load balancer
Version 7.1.00 Patch 006 200812041310
Apache Tomcat/5.5.27
RHE Linux
Java 1.60_06

We also have a test 7.1 mid-tier that that is not in the load balancer
and a production 6.3 mid-tier and a test one that we have mainly for
web services access.
The production 6.3 mid-tier is on the same Solaris host as our
productions app server.

This set up has been stable for several months, but Wednesday we
started having a problem where
our version 7.1 mid-tier users could not log in. Their log in would
fail with an "ARERROR [9388] Authentication failed" error event though
they are using the correct username and password. They can log in via
the Usertool. This started with one of our production mid-tiers and
seemed to spread to the others as the night went on.

Sometimes we will see errors like this in the arerror.log associated
with the errors:

Wed Sep 16 13:02:27 2009 HandleRPCs
Wed Sep 16 13:02:27 2009  390635 : Error during symmetric key data
decryption (ARERR 9004)

We get the errors whether we are going through the load balancer or not.

We have tried various things:
- stopping and starting apache and tomcat
- resetting the mid-tier password in the mid-tier and the app server
- changing and resetting the mid-tier password in the mid-tier and the
app server
- flushing the cache on the mid-tier
- stopping and starting the app server
- added a ProxyFilter supplied by BMC to our mid-tier's web.xml file.
- changed back and forth between allowing and requiring encryption at
the AR server
- enabling/disabling mid-tier side api logging

None of these things really helped. However, sometimes when we stop
and start tomcat (especially when adding or removing the mid-tier side
ar api logging), the mid-tier will work correctly for a while, a few
minutes to a few hours, then it will start generating the ARERR 9388
authentication errors again. It will start with one or two users
getting the error and degrade from there with more and more of the
users getting the error.

As a side note, our version 6.3 mid-tier also started failing about
the same time, but in a different way. After we restarted the app
server, we restarted the 6.3 mid-tier and as soon as someone started
to log in, the server applet quickly starts using more and more RAM
over the course of a few minutes and then dies. Strangely enough, we
repointed our test 6.3 mid-tier server at the production app server as
a temporary work around while we are trying to figure our what is
going on and it is still working, at least for now.


Has anyone run into anything like this or have any suggestions?

Thanks,

Joe Kubasek
The Ohio State University

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runmacro.cat /Linux

[Narayanan, Radhika]

Hi,

Can you please advise on resolving the following error when attempting
to execute runmacro on AR Server 7.5 running on Linux 5.6. I'm running
command as root directly on the server.

"Can not open catalog file runmacro.cat"

BMC KM-00018219 did not work for me. 

echo $LANG
en_US.UTF-8

Thanks
Radhika
Ph: +44 20718 20262


Please help Logica to respect the environment by not printing this email  / 
Pour contribuer comme Logica au respect de l'environnement, merci de ne pas 
imprimer ce mail /  Bitte drucken Sie diese Nachricht nicht aus und helfen Sie 
so Logica dabei, die Umwelt zu schützen. /  Por favor ajude a Logica a 
respeitar o ambiente nao imprimindo este correio electronico.



This e-mail and any attachment is for authorised use by the intended 
recipient(s) only. It may contain proprietary material, confidential 
information and/or be subject to legal privilege. It should not be copied, 
disclosed to, retained or used by, any other party. If you are not an intended 
recipient then please promptly delete this e-mail and any attachment and all 
copies and inform the sender. Thank you.

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Re: Major 6.3 Migration Project

[Walters, Mark]

There are possible problems with the db conversion to Unicode suggested here;

***
  3. Convert the db character set/transport the data
1. Empty the temp new database with AL32UTF8 character set
2. Exported (exp utility) the data from original database (source)
with the source character set
3. Copy the dump to the new server
4. Import (imp utility) the data into the new
database(destination) with character set AL32UTF8

***

Whether this would be successful depends on whether you have accented 
characters stored as user data and/or as part of the ARS metadata 
(form/workflow object names and workflow actions).

If you have characters in your user data that would require multiple bytes to 
store (European accented characters for example) in a Unicode database you MAY 
find that the data gets truncated when converted as the arserver treats all 
field lengths in terms of bytes.  For example a field with a length of 10 that 
contains this data in the non-unicode system - testätestä - would require 12 
bytes to store in a Unicode db.  (ARS 7.5 does have some enhancements in this 
area but they need to be applied manually at the field level.)

The metadata issue is a problem because the serialised strings used by ARS to 
store form/workflow information includes string lengths and this will not be 
modified by a conversion at the database level.  Example - a form called TESTä 
would have entries in the server data dictionary where the string length of 5 
is encoded.  After conversion to Unicode this string would require 6 bytes to 
store and the server would encounter errors when loading and parsing the data 
during the cache load on startup.  This is likely to leave you with forms that 
are not accessible via ARS.

If you are absolutely certain you have no characters that would need multiple 
bytes to store in a Unicode db then the db conversion may be an option but I 
would strongly recommend that you export/import forms/workflow and data using 
ARS tools instead.


Mark Walters

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or support representative for BMC Software, Inc.



-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Axton
Sent: 18 September 2009 03:55
To: arslist@ARSLIST.ORG
Subject: Re: Major 6.3 Migration Project

Assumptions I am making:
- You are running custom applications (not sla, itsm, cs, crm, etc.)
- You do not have any external api's (plugins, external binaries
compiled for Solaris) on the ar servers
-

I would go with something along these lines:

1. Build the new 7.5 servers:
  1. Install the prerequisite software (db client, java, etc.)
  2. Install ARS 7.5, point it at an empty database that uses the
AL32UTF8 character set
   1. Install subsystems in use (email, approval, etc.)
  3. [1] Manually apply your form/field/permission changes to the core
forms and grab a def
  4. [2] You will need a load balancer, get it set up properly, get
the server group set up properly
2. Migration preparation
  1. Install the 64-bit 10g oracle client on the old arserver(s)
  2. Empty the contents of the new db instance
3. Migration:
  1. Upgrade the existing 6.3 server to 7.5
1. Perform a minimal installation (ARServer only)
  2. Stop AR on the new and old servers
  3. Convert the db character set/transport the data
1. Empty the temp new database with AL32UTF8 character set
2. Exported (exp utility) the data from original database (source)
with the source character set
3. Copy the dump to the new server
4. Import (imp utility) the data into the new
database(destination) with character set AL32UTF8
  4. Perform the upgrade installer for other core ar components
(email, fb, approval, etc.)
4. Post-migration
  1. Set up oracle data guard

Footnotes:
1. A better option would be to update your applications so they do not
rely on (any) changes to the core forms prior to the migration.
2. Load Balancer: You will require a hardware load balancer (BigIP,
etc.) in front of the ARServers:
- Enable session persistence based on the source ip address

Special Notes:
1. Do perform this operation in a non-production environment prior to
upgrading production and verify it works.  Also, during this time, if
you run into workflow problems, generate the defs necessary to apply
to an upgraded system so that you can use them during your upgrade.

Server Groups: Server groups will make the following operations
easier, but is not required to run an HA arrangement with AR:
- Object cache synchronization across all nodes
- Subsystem failover between nodes (e.g., escalations)

DR Failover: There are many approaches to this; the choice usually
depends on the size of your wallet and the practices currently
implemented for dr:
- Us