Re: Midtier login.jsp - caching...

[Shyam Attavar]

Frank,

We have multiple midtier instances that connect to a server group sitting 
behind a load balancer, out of which only one of the servers is the admin 
server. So, I am not sure if putting all the servers in Admin Only mode will 
work. 

Also, with deleting the two files that I have mentioned in the original post, 
there is no need to restart the servlet engine (in our case - tomcat).

Any other ideas?
--
Shyam





From: Frank Caruso 
To: arslist@ARSLIST.ORG
Sent: Tue, November 3, 2009 9:04:14 PM
Subject: Re: Midtier login.jsp - caching...

1. Instead of blocking the login page you could just put the server in
Administrator only mode while you performing your upgrades.

2. Restart your JSP engine after swapping in the new login.jsp.

On Wed, Nov 4, 2009 at 3:11 AM, Shyam Attavar  wrote:
> **
> Dear Listers,
>
> We have a need to put a dummy JSP for our users during our maintenance
> window, so that they are not logging into the server accidentally when we
> are still in the process of making changes to the system. For this we are
> planning to temporarily change the actual login.jsp to a dummy page
> indicating the Maintenance Window message.
>
> However, just by swapping login.jsp does not necessarily take effect
> immediately, until some significant time (in our case 60 minutes) has
> elapsed from the time the page was changed to the next time the page was
> accessed (by anyone). If someone logs in before that threshold has occurred,
> we have to wait an additional 60 minutes.
>
> We can certainly force the update by deleting two files "login_jsp.java" and
> "login_jsp.class" in the folder
> /work/Catalina/localhost/arsys/org/apache/jsp/shared and
> then swapping the actual login.jsp with the dummy login.jsp. The next time
> the login.jsp page is accessed, the two deleted files are automatically
> recreated and after that users get the intended message.
>
> Although, this can probably work for the interim, we are hoping to have a
> long term solution that is less intrusive. That arises a couple of questions
> and if someone can shed some light on these, I would really appreciate it.
>
> 1) Why is it that, updating login.jsp does not take effect immediately and
> what needs to be done for this to take effect immediately?
>
> 2) Looks like there is some sort of timeout threshold some where and I am
> not sure what or where this is. Anyone know what to change and where to set
> this threshold to a small number, so that updates to login.jsp take effect
> immediately?
>
> We are using AR System 7.1.00 Patch 6 on Linux platform with Oracle 10g R3
> in the backend.
>
> Thanks,
> --
> Shyam Attavar
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_

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Re: Developer Studio issue - auto grouping of qualification criteria

[Misi Mladoniczky]

Hi,

Well and good, except that this would require extra storage space in the
database repository. There is no space to store such a thing in either the
API or the Database, and it should not be implemented as a patch.

Drop your idea to BMC as an Enhancement Request.

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
* RRR|Translator - Manage and automate your language translations.
Find these products, and many free tools and utilities, at http://rrr.se.

> I'll agree with that and take it a step further.  I want it to only show
> the brackets that I put there and not take them out or add new ones.  They
> could do that by simply storing the qualification text as well as its
> internal representation.
>
> Lyle
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
> Sent: Thursday, October 29, 2009 3:32 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Developer Studio issue - auto grouping of qualification
> criteria
>
> I can certainly see that argument :)
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky
> Sent: Thursday, October 29, 2009 3:25 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Developer Studio issue - auto grouping of qualification
> criteria
>
> Hi,
>
> I agree, but why settle for the way AR Admin did it?
>
> I think that ALL unnecessary brackets should be removed. I want to see
> brackets only where they make a difference!
>
> The "normal" way:
> ('Field 1' != $NULL$ AND 'Field 2' != $NULL$ AND 'Field 3' != $NULL$ AND
> 'Field 4' != $NULL$) OR 'Field 5' != $NULL$
>
> AR Admin:
> (('Field 1' != $NULL$) AND ('Field 2' != $NULL$) AND ('Field 3' != $NULL$)
> AND ('Field 4' != $NULL$)) OR ('Field 5' != $NULL$)
>
> DevStudio:
> 'Field 1' != $NULL$) AND ('Field 2' != $NULL$)) AND ('Field 3' !=
> $NULL$)) AND ('Field 4' != $NULL$)) OR ('Field 5' != $NULL$)
>
> Best Regards - Misi, RRR AB, http://www.rrr.se
>
> Products from RRR Scandinavia:
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> * RRR|Translator - Manage and automate your language translations.
> Find these products, and many free tools and utilities, at http://rrr.se.
>
>> Not that I condone the practice, but I understand how it's doing
>> it...this goes back to the discussion regarding how to parse a
>> qualification.  The 'dev studio way' is how ARInside has always parsed
>> the qualification.  It takes the left and right operand and puts
>> brackets around them, then it parses again, and puts brackets around
>> left and right again, over and over till it hits the individual
> qualifications.  it's significantly 'easier'
>> from a programming standpoint to do that than it is to do it the way
>> Admin tool used to do itbut I agree it makes it significantly
>> harder to read.
>> I would say we need to open defects against the DevStudio and get it
>> fixed.
>>
>>   _
>>
>> From: Action Request System discussion list(ARSList)
>> [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault
>> Sent: Thursday, October 29, 2009 8:03 AM
>> To: arslist@ARSLIST.ORG
>> Subject: Developer Studio issue - auto grouping of qualification
>> criteria
>>
>>
>> **
>>
>> DevStudio is a great revolutionary tool compared to the good ol' Admin
>> tool, but there is something that the Admin Tool is better at, by not
>> doing it:
>> the automatic grouping of qualification statements. Let me explain.
>> When setting a qualification, whether for an active link , filter or
>> table field qualification, or any qualification, DevStudio "over"
>> groups the statements to the point where it is harder to see what it
>> is.
>>
>> So for instance in the Admin tool, you can have this qualification:
>>
>> (('Field 1' != $NULL$) AND ('Field 2' != $NULL$) AND ('Field 3' !=
>> $NULL$) AND ('Field 4' != $NULL$)) OR ('Field 5' != $NULL$)
>>
>> In DevStudio, this becomes:
>>
>> 'Field 1' != $NULL$) AND ('Field 2' != $NULL$)) AND ('Field 3' !=
>> $NULL$)) AND ('Field 4' != $NULL$)) OR ('Field 5' != $NULL$)
>>
>> Notice the extra brackets.
>>
>> This qualification is very simple, but as you can see it is more
>> difficult to figure it out in DevStudio than the  Admin tool because
>> of the extra brackets. With complex qualifications, this becomes a
>> real annoyance that really gets in the way of the developer, specially
>> because the auto-grouping is done even before saving the active link,
>> filter, table field, etc. This problem is magnified when dealing with
>> the ITSM workflow, to the point that I find myself copying and pasting
>> qualifications in Notepad to strip the extra brackets to be able to

Re: Java API - parseQualification Error

[Misi Mladoniczky]

Hi,

I guess you can allways try a ('1702' = 0-90). This workaround for the
bug should work even after it is fixed.

Best Regards - Misi, RRR AB, http://rrr.se

> Thanks, LJ.
>
> I'll try to uprev to patch 3 before dropping this in support's lap since
> I know that's always the first step in troubleshooting according to
> support ;-)
>
> -Eric
>
> 
>
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
> Sent: Tuesday, November 03, 2009 3:03 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Java API - parseQualification Error
>
>
> **
> Well...using the 7.1P6 Java API the output of both are
>
> [Operation=4,Operand Left=[Operation=1,Operand Left=[Operand
> Type=[type=1],Operand=1702],Operand Right=[Operand
> Type=[type=3],Operand=[Operation=6,Operand Left=,Operand
> Right=[Operand Type=[type=2],Operand=90,Operand Right=]
>
> [Operation=4,Operand Left=[Operation=1,Operand Left=[Operand
> Type=[type=1],Operand=1702],Operand Right=[Operand
> Type=[type=2],Operand=90]],Operand Right=]
>
> Obviously the two are different...the only difference between the two is
> that the top one has -90 and the bottom has 90...so I would say
> that we have an API bug...big surprise
>
>
> 
>
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Roys, Eric D
> Sent: Tuesday, November 03, 2009 12:37 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Java API - parseQualification Error
>
>
> **
> LJ,
>
> This is the string output from the latter :
>
> [Operation=4,Operand Left=[Operation=1,Operand Left=[Operand
> Type=[type=1],Operand=1702],Operand Right=[Operand
> Type=[type=2],Operand=90]],Operand Right=]
>
> // where 1702 is the db id for Role ID field and "90" is the value.
>
> -Eric
>
> 
>
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
> Sent: Tuesday, November 03, 2009 1:24 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Java API - parseQualification Error
>
>
> **
> I would say you have likely found a bugbut if you use the second,
> and then output the .toString() of it, what does it give you?
>
> 
>
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Roys, Eric D
> Sent: Tuesday, November 03, 2009 12:07 PM
> To: arslist@ARSLIST.ORG
> Subject: Java API - parseQualification Error
>
>
> **
>
> I hope someone can provide some clarity to this or substantiate that
> this is a bug...
>
> ARS7.5 p1 (server/api)
> Win2003
> Java 1.6
>
> Using QualifierInfo qual = ctl.parseQualification("Roles", "'Role ID' =
> -90"); // has negative sign
>
> returns ERROR (0) : Message not in catalog; Message number = 0; Error
> while decoding.
>
> Using QualifierInfo qual = ctl.parseQualification("Roles", "'Role ID' =
> 90");  // no negative although invalid role id
>
>
> returns no error and also no matching results (as expected).
>
> So it appears the parseQualification is having some issues with "-"
> interpretation.
>
> Thoughts/suggestions?
>
> Kind Regards,
>
> Eric Roys
> Sr. Sales Engineer
> GSSI
> Verizon Business
>
>
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Re: Midtier login.jsp - caching...

[Frank Caruso]

1. Instead of blocking the login page you could just put the server in
Administrator only mode while you performing your upgrades.

2. Restart your JSP engine after swapping in the new login.jsp.

On Wed, Nov 4, 2009 at 3:11 AM, Shyam Attavar  wrote:
> **
> Dear Listers,
>
> We have a need to put a dummy JSP for our users during our maintenance
> window, so that they are not logging into the server accidentally when we
> are still in the process of making changes to the system. For this we are
> planning to temporarily change the actual login.jsp to a dummy page
> indicating the Maintenance Window message.
>
> However, just by swapping login.jsp does not necessarily take effect
> immediately, until some significant time (in our case 60 minutes) has
> elapsed from the time the page was changed to the next time the page was
> accessed (by anyone). If someone logs in before that threshold has occurred,
> we have to wait an additional 60 minutes.
>
> We can certainly force the update by deleting two files "login_jsp.java" and
> "login_jsp.class" in the folder
> /work/Catalina/localhost/arsys/org/apache/jsp/shared and
> then swapping the actual login.jsp with the dummy login.jsp. The next time
> the login.jsp page is accessed, the two deleted files are automatically
> recreated and after that users get the intended message.
>
> Although, this can probably work for the interim, we are hoping to have a
> long term solution that is less intrusive. That arises a couple of questions
> and if someone can shed some light on these, I would really appreciate it.
>
> 1) Why is it that, updating login.jsp does not take effect immediately and
> what needs to be done for this to take effect immediately?
>
> 2) Looks like there is some sort of timeout threshold some where and I am
> not sure what or where this is. Anyone know what to change and where to set
> this threshold to a small number, so that updates to login.jsp take effect
> immediately?
>
> We are using AR System 7.1.00 Patch 6 on Linux platform with Oracle 10g R3
> in the backend.
>
> Thanks,
> --
> Shyam Attavar
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_

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Midtier login.jsp - caching...

[Shyam Attavar]

Dear Listers,

We have a need to put a dummy JSP for our users during our maintenance window, 
so that they are not logging into the server accidentally when we are still in 
the process of making changes to the system. For this we are planning to 
temporarily change the actual login.jsp to a dummy page indicating the 
Maintenance Window message. 

However, just by swapping login.jsp does not necessarily take effect 
immediately, until some significant time (in our case 60 minutes) has elapsed 
from the time the page was changed to the next time the page was accessed (by 
anyone). If someone logs in before that threshold has occurred, we have to wait 
an additional 60 minutes.

We can certainly force the update by deleting two files "login_jsp.java" and 
"login_jsp.class" in the folder 
/work/Catalina/localhost/arsys/org/apache/jsp/shared and 
then swapping the actual login.jsp with the dummy login.jsp. The next time the 
login.jsp page is accessed, the two deleted files are automatically recreated 
and after that users get the intended message. 

Although, this can probably work for the interim, we are hoping to have a long 
term solution that is less intrusive. That arises a couple of questions and if 
someone can shed some light on these, I would really appreciate it.

1) Why is it that, updating login.jsp does not take effect immediately and what 
needs to be done for this to take effect immediately? 

2) Looks like there is some sort of timeout threshold some where and I am not 
sure what or where this is. Anyone know what to change and where to set this 
threshold to a small number, so that updates to login.jsp take effect 
immediately? 

We are using AR System 7.1.00 Patch 6 on Linux platform with Oracle 10g R3 in 
the backend.

Thanks,
--
Shyam Attavar

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Re: Caught Exception issue

[Ramagiri]

Thanks a lot Kevin 

 

  But the problem still the error not resolved . Please help me out what can
I do to fix this issue. 

 

___

 

RAVI CHANDRA . RAMAGIRI
Infrastructure Management Services Team

System Administrator 
(O) +91 40 44556600 (351)  (C) +91 9985794493  (V) 847-879-4995 Ext:- 351

* ravi.ramag...@gssamerica.com <mailto:rambabu.ru...@gssamerica.com> 

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Begosh, Kevin
Sent: Tuesday, November 03, 2009 11:44 PM
To: arslist@ARSLIST.ORG
Subject: Re: Caught Exception issue

 

** 

Also we had this issue a lot, I mean someone was getting it every day.  We
turned off the enable persistence cache and that stopped the error from
happening.

 

Kevin Begosh, RSP

Remedy Development

ACE-IT

IS&GS Defense

301-791-3540 Phone

240-291-2467 Cell

kevin.beg...@lmco.com

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Tuesday, November 03, 2009 7:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: Caught Exception issue

 

** 

Raavi,

With only a single exception, I have found the 'caught exception' to be
either a client or server side cache issue.  Flush both and your error is
likely to go away.

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ramagiri
Sent: Monday, November 02, 2009 5:17 PM
To: arslist@ARSLIST.ORG
Subject: Caught Exception issue

** 

 

Hi , 

 

I am getting this following error when trying to login with web
interface . 

 

   Please find the attachment  and help me out in resolving this issue.

 

Thanks & Regards ,

 Raavi 

 

 

 



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Re: Caught Exception issue

[Begosh, Kevin]

Well you have to flush the mid tier cache like LJ said.  Whenever I flushed the 
cache it fixed the issue for me, the step I gave helped mine from happening 
every day.

Kevin Begosh, RSP
Remedy Development
ACE-IT
IS&GS Defense
301-791-3540 Phone
240-291-2467 Cell
kevin.beg...@lmco.com

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Ramagiri
Sent: Tuesday, November 03, 2009 1:39 PM
To: arslist@ARSLIST.ORG
Subject: Re: Caught Exception issue

**
Thanks a lot Kevin

  But the problem still the error not resolved . Please help me out what can I 
do to fix this issue.

___

RAVI CHANDRA . RAMAGIRI
Infrastructure Management Services Team
System Administrator
(O) +91 40 44556600 (351)  (C) +91 9985794493  (V) 847-879-4995 Ext:- 351
* ravi.ramag...@gssamerica.com<mailto:rambabu.ru...@gssamerica.com>



From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Begosh, Kevin
Sent: Tuesday, November 03, 2009 11:44 PM
To: arslist@ARSLIST.ORG
Subject: Re: Caught Exception issue

**
Also we had this issue a lot, I mean someone was getting it every day.  We 
turned off the enable persistence cache and that stopped the error from 
happening.

Kevin Begosh, RSP
Remedy Development
ACE-IT
IS&GS Defense
301-791-3540 Phone
240-291-2467 Cell
kevin.beg...@lmco.com

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Tuesday, November 03, 2009 7:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: Caught Exception issue

**
Raavi,
With only a single exception, I have found the 'caught exception' to be either 
a client or server side cache issue.  Flush both and your error is likely to go 
away.


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Ramagiri
Sent: Monday, November 02, 2009 5:17 PM
To: arslist@ARSLIST.ORG
Subject: Caught Exception issue
**

Hi ,

I am getting this following error when trying to login with web interface .

   Please find the attachment  and help me out in resolving this issue.

Thanks & Regards ,
 Raavi





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Re: Java API - parseQualification Error

[LJ Longwing]

Well...using the 7.1P6 Java API the output of both are
 
[Operation=4,Operand Left=[Operation=1,Operand Left=[Operand
Type=[type=1],Operand=1702],Operand Right=[Operand
Type=[type=3],Operand=[Operation=6,Operand Left=,Operand
Right=[Operand Type=[type=2],Operand=90,Operand Right=]

[Operation=4,Operand Left=[Operation=1,Operand Left=[Operand
Type=[type=1],Operand=1702],Operand Right=[Operand
Type=[type=2],Operand=90]],Operand Right=]
 
Obviously the two are different...the only difference between the two is
that the top one has -90 and the bottom has 90...so I would say that
we have an API bug...big surprise


  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Roys, Eric D
Sent: Tuesday, November 03, 2009 12:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Java API - parseQualification Error


** 
LJ, 
 
This is the string output from the latter :
 
[Operation=4,Operand Left=[Operation=1,Operand Left=[Operand
Type=[type=1],Operand=1702],Operand Right=[Operand
Type=[type=2],Operand=90]],Operand Right=]
 
// where 1702 is the db id for Role ID field and "90" is the value.
 
-Eric

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Tuesday, November 03, 2009 1:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: Java API - parseQualification Error


** 
I would say you have likely found a bugbut if you use the second, and
then output the .toString() of it, what does it give you?

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Roys, Eric D
Sent: Tuesday, November 03, 2009 12:07 PM
To: arslist@ARSLIST.ORG
Subject: Java API - parseQualification Error


** 

I hope someone can provide some clarity to this or substantiate that this is
a bug... 
  
ARS7.5 p1 (server/api) 
Win2003 
Java 1.6 
  
Using QualifierInfo qual = ctl.parseQualification("Roles", "'Role ID' =
-90"); // has negative sign 
  
returns ERROR (0) : Message not in catalog; Message number = 0; Error while
decoding. 
  
Using QualifierInfo qual = ctl.parseQualification("Roles", "'Role ID' =
90");  // no negative although invalid role id


returns no error and also no matching results (as expected). 
  
So it appears the parseQualification is having some issues with "-"
interpretation. 
  
Thoughts/suggestions? 

Kind Regards, 
  
Eric Roys 
Sr. Sales Engineer 
GSSI 
Verizon Business 


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Re: Caught Exception issue

[Ramagiri]

I have flushed the mid tier cache too , but still the issue not resolved. Is
there any other settings which we need to set.

 

___

 

RAVI CHANDRA . RAMAGIRI
Infrastructure Management Services Team

System Administrator 
(O) +91 40 44556600 (351)  (C) +91 9985794493  (V) 847-879-4995 Ext:- 351

* ravi.ramag...@gssamerica.com <mailto:rambabu.ru...@gssamerica.com> 

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Begosh, Kevin
Sent: Wednesday, November 04, 2009 2:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: Caught Exception issue

 

** 

Well you have to flush the mid tier cache like LJ said.  Whenever I flushed
the cache it fixed the issue for me, the step I gave helped mine from
happening every day.  

 

Kevin Begosh, RSP

Remedy Development

ACE-IT

IS&GS Defense

301-791-3540 Phone

240-291-2467 Cell

kevin.beg...@lmco.com

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ramagiri
Sent: Tuesday, November 03, 2009 1:39 PM
To: arslist@ARSLIST.ORG
Subject: Re: Caught Exception issue

 

** 

Thanks a lot Kevin 

 

  But the problem still the error not resolved . Please help me out what can
I do to fix this issue. 

 

___

 

RAVI CHANDRA . RAMAGIRI
Infrastructure Management Services Team

System Administrator 
(O) +91 40 44556600 (351)  (C) +91 9985794493  (V) 847-879-4995 Ext:- 351

* ravi.ramag...@gssamerica.com <mailto:rambabu.ru...@gssamerica.com> 

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Begosh, Kevin
Sent: Tuesday, November 03, 2009 11:44 PM
To: arslist@ARSLIST.ORG
Subject: Re: Caught Exception issue

 

** 

Also we had this issue a lot, I mean someone was getting it every day.  We
turned off the enable persistence cache and that stopped the error from
happening.

 

Kevin Begosh, RSP

Remedy Development

ACE-IT

IS&GS Defense

301-791-3540 Phone

240-291-2467 Cell

kevin.beg...@lmco.com

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Tuesday, November 03, 2009 7:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: Caught Exception issue

 

** 

Raavi,

With only a single exception, I have found the 'caught exception' to be
either a client or server side cache issue.  Flush both and your error is
likely to go away.

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ramagiri
Sent: Monday, November 02, 2009 5:17 PM
To: arslist@ARSLIST.ORG
Subject: Caught Exception issue

** 

 

Hi , 

 

I am getting this following error when trying to login with web
interface . 

 

   Please find the attachment  and help me out in resolving this issue.

 

Thanks & Regards ,

 Raavi 

 

 

 



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Re: Caught Exception issue

[Begosh, Kevin]

That was all I ever needed to do.

Kevin Begosh, RSP
Remedy Development
ACE-IT
IS&GS Defense
301-791-3540 Phone
240-291-2467 Cell
kevin.beg...@lmco.com

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Ramagiri
Sent: Tuesday, November 03, 2009 2:10 PM
To: arslist@ARSLIST.ORG
Subject: Re: Caught Exception issue

**
I have flushed the mid tier cache too , but still the issue not resolved. Is 
there any other settings which we need to set.

___

RAVI CHANDRA . RAMAGIRI
Infrastructure Management Services Team
System Administrator
(O) +91 40 44556600 (351)  (C) +91 9985794493  (V) 847-879-4995 Ext:- 351
* ravi.ramag...@gssamerica.com<mailto:rambabu.ru...@gssamerica.com>



From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Begosh, Kevin
Sent: Wednesday, November 04, 2009 2:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: Caught Exception issue

**
Well you have to flush the mid tier cache like LJ said.  Whenever I flushed the 
cache it fixed the issue for me, the step I gave helped mine from happening 
every day.

Kevin Begosh, RSP
Remedy Development
ACE-IT
IS&GS Defense
301-791-3540 Phone
240-291-2467 Cell
kevin.beg...@lmco.com

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Ramagiri
Sent: Tuesday, November 03, 2009 1:39 PM
To: arslist@ARSLIST.ORG
Subject: Re: Caught Exception issue

**
Thanks a lot Kevin

  But the problem still the error not resolved . Please help me out what can I 
do to fix this issue.

___

RAVI CHANDRA . RAMAGIRI
Infrastructure Management Services Team
System Administrator
(O) +91 40 44556600 (351)  (C) +91 9985794493  (V) 847-879-4995 Ext:- 351
* ravi.ramag...@gssamerica.com<mailto:rambabu.ru...@gssamerica.com>



From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Begosh, Kevin
Sent: Tuesday, November 03, 2009 11:44 PM
To: arslist@ARSLIST.ORG
Subject: Re: Caught Exception issue

**
Also we had this issue a lot, I mean someone was getting it every day.  We 
turned off the enable persistence cache and that stopped the error from 
happening.

Kevin Begosh, RSP
Remedy Development
ACE-IT
IS&GS Defense
301-791-3540 Phone
240-291-2467 Cell
kevin.beg...@lmco.com

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Tuesday, November 03, 2009 7:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: Caught Exception issue

**
Raavi,
With only a single exception, I have found the 'caught exception' to be either 
a client or server side cache issue.  Flush both and your error is likely to go 
away.


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Ramagiri
Sent: Monday, November 02, 2009 5:17 PM
To: arslist@ARSLIST.ORG
Subject: Caught Exception issue
**

Hi ,

I am getting this following error when trying to login with web interface .

   Please find the attachment  and help me out in resolving this issue.

Thanks & Regards ,
 Raavi





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RESOLVED: Attachments in Work Info Entries Opening the Wrong File

[Robert Dalton]

Many thanks to Charles Baldi for pointing me down the right road - Thanks 
Charles!!!

Problem: While working in the ITSM Incident Management console and working 
tickets from a second level support position.  Each time they open an 
attachment in a work info entry the attachment opens the same file no matter 
which ticket they are working on.

Problem is caused by tier-1 agents creating tickets from inbound email 
messages, they are trained to save the email and add as an attachment to the 
ticket -BUT- they were all using the same generic file name of "email.pdf".

When someone opens an attachment in Remedy it is saved to the person's hard 
drive in the temp folder under their Windows profile.  If another attachment is 
opened with the same name Windows will place a number at the end of the file 
name such as email1.pfd; email2.pdf; etc.  When Windows reaches 99 it doesn't 
know what to do.

Fix - Have the individual tech delete all files under the C:\Documents and 
Settings\\Local Settings\Temp folder.

Recommend a change in policy or training for tier-1 techs to use ticket number 
or something in the attachment file names to prevent problem from happening in 
the future.

Robert Dalton

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Re: Java API - parseQualification Error

[Roys, Eric D]

Thanks, LJ. 
 
I'll try to uprev to patch 3 before dropping this in support's lap since
I know that's always the first step in troubleshooting according to
support ;-)
 
-Eric



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Tuesday, November 03, 2009 3:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: Java API - parseQualification Error


** 
Well...using the 7.1P6 Java API the output of both are
 
[Operation=4,Operand Left=[Operation=1,Operand Left=[Operand
Type=[type=1],Operand=1702],Operand Right=[Operand
Type=[type=3],Operand=[Operation=6,Operand Left=,Operand
Right=[Operand Type=[type=2],Operand=90,Operand Right=]

[Operation=4,Operand Left=[Operation=1,Operand Left=[Operand
Type=[type=1],Operand=1702],Operand Right=[Operand
Type=[type=2],Operand=90]],Operand Right=]
 
Obviously the two are different...the only difference between the two is
that the top one has -90 and the bottom has 90...so I would say
that we have an API bug...big surprise




From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Roys, Eric D
Sent: Tuesday, November 03, 2009 12:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Java API - parseQualification Error


** 
LJ, 
 
This is the string output from the latter :
 
[Operation=4,Operand Left=[Operation=1,Operand Left=[Operand
Type=[type=1],Operand=1702],Operand Right=[Operand
Type=[type=2],Operand=90]],Operand Right=]
 
// where 1702 is the db id for Role ID field and "90" is the value.
 
-Eric



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Tuesday, November 03, 2009 1:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: Java API - parseQualification Error


** 
I would say you have likely found a bugbut if you use the second,
and then output the .toString() of it, what does it give you?



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Roys, Eric D
Sent: Tuesday, November 03, 2009 12:07 PM
To: arslist@ARSLIST.ORG
Subject: Java API - parseQualification Error


** 

I hope someone can provide some clarity to this or substantiate that
this is a bug... 
  
ARS7.5 p1 (server/api) 
Win2003 
Java 1.6 
  
Using QualifierInfo qual = ctl.parseQualification("Roles", "'Role ID' =
-90"); // has negative sign 
  
returns ERROR (0) : Message not in catalog; Message number = 0; Error
while decoding. 
  
Using QualifierInfo qual = ctl.parseQualification("Roles", "'Role ID' =
90");  // no negative although invalid role id


returns no error and also no matching results (as expected). 
  
So it appears the parseQualification is having some issues with "-"
interpretation. 
  
Thoughts/suggestions? 

Kind Regards, 
  
Eric Roys 
Sr. Sales Engineer 
GSSI 
Verizon Business 


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Re: Java API - parseQualification Error

[LJ Longwing]

good luck, let us know how it goes...:)

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Roys, Eric D
Sent: Tuesday, November 03, 2009 2:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: Java API - parseQualification Error


** 
Thanks, LJ. 
 
I'll try to uprev to patch 3 before dropping this in support's lap since I
know that's always the first step in troubleshooting according to support
;-)
 
-Eric

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Tuesday, November 03, 2009 3:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: Java API - parseQualification Error


** 
Well...using the 7.1P6 Java API the output of both are
 
[Operation=4,Operand Left=[Operation=1,Operand Left=[Operand
Type=[type=1],Operand=1702],Operand Right=[Operand
Type=[type=3],Operand=[Operation=6,Operand Left=,Operand
Right=[Operand Type=[type=2],Operand=90,Operand Right=]

[Operation=4,Operand Left=[Operation=1,Operand Left=[Operand
Type=[type=1],Operand=1702],Operand Right=[Operand
Type=[type=2],Operand=90]],Operand Right=]
 
Obviously the two are different...the only difference between the two is
that the top one has -90 and the bottom has 90...so I would say that
we have an API bug...big surprise


  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Roys, Eric D
Sent: Tuesday, November 03, 2009 12:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Java API - parseQualification Error


** 
LJ, 
 
This is the string output from the latter :
 
[Operation=4,Operand Left=[Operation=1,Operand Left=[Operand
Type=[type=1],Operand=1702],Operand Right=[Operand
Type=[type=2],Operand=90]],Operand Right=]
 
// where 1702 is the db id for Role ID field and "90" is the value.
 
-Eric

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Tuesday, November 03, 2009 1:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: Java API - parseQualification Error


** 
I would say you have likely found a bugbut if you use the second, and
then output the .toString() of it, what does it give you?

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Roys, Eric D
Sent: Tuesday, November 03, 2009 12:07 PM
To: arslist@ARSLIST.ORG
Subject: Java API - parseQualification Error


** 

I hope someone can provide some clarity to this or substantiate that this is
a bug... 
  
ARS7.5 p1 (server/api) 
Win2003 
Java 1.6 
  
Using QualifierInfo qual = ctl.parseQualification("Roles", "'Role ID' =
-90"); // has negative sign 
  
returns ERROR (0) : Message not in catalog; Message number = 0; Error while
decoding. 
  
Using QualifierInfo qual = ctl.parseQualification("Roles", "'Role ID' =
90");  // no negative although invalid role id


returns no error and also no matching results (as expected). 
  
So it appears the parseQualification is having some issues with "-"
interpretation. 
  
Thoughts/suggestions? 

Kind Regards, 
  
Eric Roys 
Sr. Sales Engineer 
GSSI 
Verizon Business 


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Re: Caught Exception issue

[LJ Longwing]

Client Cache?

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ramagiri
Sent: Tuesday, November 03, 2009 2:10 PM
To: arslist@ARSLIST.ORG
Subject: Re: Caught Exception issue


** 

I have flushed the mid tier cache too , but still the issue not resolved. Is
there any other settings which we need to set.

 

___

 

RAVI CHANDRA . RAMAGIRI
Infrastructure Management Services Team

System Administrator 
(O) +91 40 44556600 (351)  (C) +91 9985794493  (V) 847-879-4995 Ext:- 351

* ravi.ramag...@gssamerica.com <mailto:rambabu.ru...@gssamerica.com> 

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Begosh, Kevin
Sent: Wednesday, November 04, 2009 2:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: Caught Exception issue

 

** 

Well you have to flush the mid tier cache like LJ said.  Whenever I flushed
the cache it fixed the issue for me, the step I gave helped mine from
happening every day.  

 

Kevin Begosh, RSP

Remedy Development

ACE-IT

IS&GS Defense

301-791-3540 Phone

240-291-2467 Cell

kevin.beg...@lmco.com

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ramagiri
Sent: Tuesday, November 03, 2009 1:39 PM
To: arslist@ARSLIST.ORG
Subject: Re: Caught Exception issue

 

** 

Thanks a lot Kevin 

 

  But the problem still the error not resolved . Please help me out what can
I do to fix this issue. 

 

___

 

RAVI CHANDRA . RAMAGIRI
Infrastructure Management Services Team

System Administrator 
(O) +91 40 44556600 (351)  (C) +91 9985794493  (V) 847-879-4995 Ext:- 351

* ravi.ramag...@gssamerica.com <mailto:rambabu.ru...@gssamerica.com> 

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Begosh, Kevin
Sent: Tuesday, November 03, 2009 11:44 PM
To: arslist@ARSLIST.ORG
Subject: Re: Caught Exception issue

 

** 

Also we had this issue a lot, I mean someone was getting it every day.  We
turned off the enable persistence cache and that stopped the error from
happening.

 

Kevin Begosh, RSP

Remedy Development

ACE-IT

IS&GS Defense

301-791-3540 Phone

240-291-2467 Cell

kevin.beg...@lmco.com

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Tuesday, November 03, 2009 7:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: Caught Exception issue

 

** 

Raavi,

With only a single exception, I have found the 'caught exception' to be
either a client or server side cache issue.  Flush both and your error is
likely to go away.

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ramagiri
Sent: Monday, November 02, 2009 5:17 PM
To: arslist@ARSLIST.ORG
Subject: Caught Exception issue

** 

 

Hi , 

 

I am getting this following error when trying to login with web
interface . 

 

   Please find the attachment  and help me out in resolving this issue.

 

Thanks & Regards ,

 Raavi 

 

 

 



__ Information from ESET NOD32 Antivirus, version of virus signature
database 4566 (20091102) __

The message was checked by ESET NOD32 Antivirus.

http://www.eset.com
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_ 

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__ Information from ESET NOD32 Antivirus, version of virus signature
database 4569 (20091103) __

The message was checked by ESET NOD32 Antivirus.

http://www.eset.com

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__ Information from ESET NOD32 Antivirus, version of virus signature
database 4570 (20091103) __

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Are"_ 



__ Information from ESET NOD32 Antivirus, version of virus signature
database 4570 (20091103) __

The message was checked by ESET NOD32 Antivirus.

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_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_ 



__ Information from ESET NOD32 Antivirus, version of virus signature
database 4570 (20091103) __

The message was checked by ESET NOD32 Antivirus.

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Re: Java API - parseQualification Error

[Roys, Eric D]

LJ, 
 
This is the string output from the latter :
 
[Operation=4,Operand Left=[Operation=1,Operand Left=[Operand
Type=[type=1],Operand=1702],Operand Right=[Operand
Type=[type=2],Operand=90]],Operand Right=]
 
// where 1702 is the db id for Role ID field and "90" is the value.
 
-Eric



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Tuesday, November 03, 2009 1:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: Java API - parseQualification Error


** 
I would say you have likely found a bugbut if you use the second,
and then output the .toString() of it, what does it give you?



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Roys, Eric D
Sent: Tuesday, November 03, 2009 12:07 PM
To: arslist@ARSLIST.ORG
Subject: Java API - parseQualification Error


** 

I hope someone can provide some clarity to this or substantiate that
this is a bug... 
  
ARS7.5 p1 (server/api) 
Win2003 
Java 1.6 
  
Using QualifierInfo qual = ctl.parseQualification("Roles", "'Role ID' =
-90"); // has negative sign 
  
returns ERROR (0) : Message not in catalog; Message number = 0; Error
while decoding. 
  
Using QualifierInfo qual = ctl.parseQualification("Roles", "'Role ID' =
90");  // no negative although invalid role id


returns no error and also no matching results (as expected). 
  
So it appears the parseQualification is having some issues with "-"
interpretation. 
  
Thoughts/suggestions? 

Kind Regards, 
  
Eric Roys 
Sr. Sales Engineer 
GSSI 
Verizon Business 


_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the
Answers Are"_ 

___
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Re: Java API - parseQualification Error

[LJ Longwing]

I would say you have likely found a bugbut if you use the second, and
then output the .toString() of it, what does it give you?

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Roys, Eric D
Sent: Tuesday, November 03, 2009 12:07 PM
To: arslist@ARSLIST.ORG
Subject: Java API - parseQualification Error


** 

I hope someone can provide some clarity to this or substantiate that this is
a bug... 
  
ARS7.5 p1 (server/api) 
Win2003 
Java 1.6 
  
Using QualifierInfo qual = ctl.parseQualification("Roles", "'Role ID' =
-90"); // has negative sign 
  
returns ERROR (0) : Message not in catalog; Message number = 0; Error while
decoding. 
  
Using QualifierInfo qual = ctl.parseQualification("Roles", "'Role ID' =
90");  // no negative although invalid role id


returns no error and also no matching results (as expected). 
  
So it appears the parseQualification is having some issues with "-"
interpretation. 
  
Thoughts/suggestions? 

Kind Regards, 
  
Eric Roys 
Sr. Sales Engineer 
GSSI 
Verizon Business 


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Re: HELP ---Poblem with Menu

[Oyefeso, Bola]

Thank you all.  It is solved.

 

Bola Oyefeso



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Tuesday, November 03, 2009 1:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: HELP ---Poblem with Menu

 

Do any of the suggestions below help?

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Oyefeso, Bola
Sent: Tuesday, November 03, 2009 11:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: HELP ---Poblem with Menu

** 

Sorry, it is a search menu.

 

Bola Oyefeso



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Tuesday, November 03, 2009 1:30 PM
To: arslist@ARSLIST.ORG
Subject: Re: HELP ---Poblem with Menu

 

Bola,

What type of menu?  

If it's a search menu, it's possible that they don't have access to the
row in the table that contains the data

it's also possible that they might not have access to some of the
information used in the qualification

 

I have found that turning on SQL logging, then opening the menu gives me
a great amount of insight into what's causing the search to error.

 

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Oyefeso, Bola
Sent: Tuesday, November 03, 2009 11:17 AM
To: arslist@ARSLIST.ORG
Subject: HELP ---Poblem with Menu

** 

I created a menu and attached it to a field.  When I log in as an
administrator, I can see the entries in the menu, but if I log in as a
user, I cannot see the entries in the menu.  I have checked all
permissions on all forms and fields.  Has anyone has to deal with this
nerve wrecking situation in the past. Please help.

 

Bola 

 

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Re: HELP ---Poblem with Menu

[LJ Longwing]

Do any of the suggestions below help?

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Oyefeso, Bola
Sent: Tuesday, November 03, 2009 11:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: HELP ---Poblem with Menu


** 

Sorry, it is a search menu.

 

Bola Oyefeso

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Tuesday, November 03, 2009 1:30 PM
To: arslist@ARSLIST.ORG
Subject: Re: HELP ---Poblem with Menu

 

Bola,

What type of menu?  

If it's a search menu, it's possible that they don't have access to the row
in the table that contains the data

it's also possible that they might not have access to some of the
information used in the qualification

 

I have found that turning on SQL logging, then opening the menu gives me a
great amount of insight into what's causing the search to error.

 

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Oyefeso, Bola
Sent: Tuesday, November 03, 2009 11:17 AM
To: arslist@ARSLIST.ORG
Subject: HELP ---Poblem with Menu

** 

I created a menu and attached it to a field.  When I log in as an
administrator, I can see the entries in the menu, but if I log in as a user,
I cannot see the entries in the menu.  I have checked all permissions on all
forms and fields.  Has anyone has to deal with this nerve wrecking situation
in the past. Please help.

 

Bola 

 

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JOB - Senior Remedy Developer in DC area (Pentagon)

[Wangsameteegoon, Thitiwat CTR JCS DOM]

We are looking for a TS clear senior Remedy developer who has experienced with 
ARS/ITSM 6.0 migration to 7/7.5.  This person should have a good programming 
background or concept of object orient programming language.  The individual 
should also be familiar with Crystal Report design and development, 
understanding the concept of building formula/function within the report. This 
is a full time permanent position.  If anyone is interested please forward the 
resume to me or reply via email if there are other details that you would like 
to discuss.

Thank you.

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Re: installation problem of ARSystem 7.5

[Lyle Taylor]

Another option that may work for you, if your admins will allow it, is to 
install something like TightVNC on your Linux server and the client on your 
Windows machine.  TightVNC is an implementation of VNC which is similar to 
remote desktop for Windows.  In this case, you would start the vncserver on 
your Linux box which starts up a virtual X server in memory on the Linux box.  
Then you can connect to it using the TightVNC client from your Windows box 
(assuming there are no firewalls that you have to worry about between your 
Linux box and Windows box) and it will display on your Windows box.  That is 
what I do here, and I get better performance that way.  The installer ran quite 
slow when using an X server on my Windows box (Cygwin in this case) but ran 
quite well when displaying in the VNC X server.  However, the gain in 
performance you see will depend on your network.  In my case, there's enough 
latency between me and my servers that using VNC was much faster.  If you're on 
a fast network and are close to your servers, you may fair well with Cygwin or 
something similar.

Let me know if you want any more information on this approach.

Lyle

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Sent: Tuesday, November 03, 2009 9:02 AM
To: arslist@ARSLIST.ORG
Subject: Re: installation problem of ARSystem 7.5

You need to be running a local xWindows x11 server application on your PC.   
There are several available out there but the most common free ones I have seen 
listed here are CygWin (select the x11 options when installing) and Xming.  A 
non-free ones I have seen listed here is Hummingbird Exceed.

On the PC you have to have the xWindows server app running so that your Linux 
box can send the screen, keyboard, and mouse control to the PC.  In Cygwin (on 
the PC) you run the command "xhost +" to start the xWindows server accepting 
connections. You then have to have the DISPLAY environment variable set to the 
IP of your PC (in your telnet/ssh session to the Linux box do "export 
DISPLAY=10.10.3.4:0.0")

If you have been running Remedy for a long time then think back to the 4.x 
license administration (on Unix servers), it worked the same way.  

Fred


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Remedy Maniac
Sent: Tuesday, November 03, 2009 7:53 AM
To: arslist@ARSLIST.ORG
Subject: Re: installation problem of ARSystem 7.5

maybe the problem is on the localhost ...
can anybody tell me what I need on my Windows box to open the GUI remotely?
Thanks
Siriche



Lyle Taylor wrote:
> You probably need to install the 32-bit version of the X11 client libraries.  
> You would only need an X server running on the Linux box if you are logged 
> directly into the server.  If you are logged in from a remote host with an X 
> server running on the remote host (e.g., your PC), then you don't need an X 
> server running on the Linux box - you just need the appropriate X11 client 
> libraries.  Since Java is a 32-bit application, it will need the 32-bit 
> version of the X11 client libraries to run.
>
> Does that make sense?
>
> Lyle
>
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org] On Behalf Of siriche
> Sent: Friday, October 30, 2009 1:31 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: installation problem of ARSystem 7.5
>
> yes myremotehost is my PC.
> But actually I think the problem comes from the fact, there is no X-Server
> running on the server.
> Which makes it difficult for the box to open up a x-window.
> So I am just waiting for my sys admin to install or start the x-server.
> But thanks anyway for your reply.
> Siriche
>
>   

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 NOTICE: This email message is for the sole use of the intended recipient(s) 
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review, use, disclosure or distribution is prohibited. If you are not the 
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Email Submission issue

[Brittain, Mark]

Hi All,

I have had no problems with submitting a ticket using an email template until 
today. I changed the configuration of the incoming mailbox. Now I get an error 
after waiting 30 minutes (default) like this one:

MessageType: 2
MessageNum: 311
MessageText: Field ID is not related to this form
AppendedText: 18100
MessageType: 2
MessageNum: 311
MessageText: Field ID is not related to this form
AppendedText: 18091
Message will be deleted without logging in email messages form because there is 
an error on submit.

Here is what I changed:
Reply With Result: Yes to No
Reply with Entry: Yes to No
Enable Modify Actions: Yes to No

Anyone have any ideas on what is happening.
ARS 6.3 patch 20
Email Engine: 6.3 patch 24

Thanks
Mark

Mark Brittain
Remedy Developer
NaviSite
mbritt...@navisite.com
(315) 453-2912 x5418 (Phone)
(315) 317.2897 (Cell)
Reduce Cost of IT with Managed Hosting and Application Services from NaviSite.
Visit www.NaviSite.com Today.



  
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Java API - parseQualification Error

[Roys, Eric D]

I hope someone can provide some clarity to this or substantiate that this is a 
bug... 
 
ARS7.5 p1 (server/api)
Win2003
Java 1.6
 
Using QualifierInfo qual = ctl.parseQualification("Roles", "'Role ID' = 
-90"); // has negative sign
 
returns ERROR (0) : Message not in catalog; Message number = 0; Error while 
decoding.
 
Using QualifierInfo qual = ctl.parseQualification("Roles", "'Role ID' = 
90");  // no negative although invalid role id
 
returns no error and also no matching results (as expected). 
 
So it appears the parseQualification is having some issues with "-" 
interpretation. 
 
Thoughts/suggestions?

Kind Regards, 
 
Eric Roys
Sr. Sales Engineer
GSSI
Verizon Business



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Re: HELP ---Poblem with Menu

[Brittain, Mark]

Hi Bola,

Is there an active link associated with the menu? If so it could be the 
permissions in the active link

Mark


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Oyefeso, Bola
Sent: Tuesday, November 03, 2009 1:17 PM
To: arslist@ARSLIST.ORG
Subject: HELP ---Poblem with Menu

I created a menu and attached it to a field.  When I log in as an 
administrator, I can see the entries in the menu, but if I log in as a user, I 
cannot see the entries in the menu.  I have checked all permissions on all 
forms and fields.  Has anyone has to deal with this nerve wrecking situation in 
the past. Please help.


Bola

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Re: Caught Exception issue

[Begosh, Kevin]

Also we had this issue a lot, I mean someone was getting it every day.  We 
turned off the enable persistence cache and that stopped the error from 
happening.

Kevin Begosh, RSP
Remedy Development
ACE-IT
IS&GS Defense
301-791-3540 Phone
240-291-2467 Cell
kevin.beg...@lmco.com

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Tuesday, November 03, 2009 7:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: Caught Exception issue

**
Raavi,
With only a single exception, I have found the 'caught exception' to be either 
a client or server side cache issue.  Flush both and your error is likely to go 
away.


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Ramagiri
Sent: Monday, November 02, 2009 5:17 PM
To: arslist@ARSLIST.ORG
Subject: Caught Exception issue
**

Hi ,

I am getting this following error when trying to login with web interface .

   Please find the attachment  and help me out in resolving this issue.

Thanks & Regards ,
 Raavi





__ Information from ESET NOD32 Antivirus, version of virus signature 
database 4566 (20091102) __

The message was checked by ESET NOD32 Antivirus.

http://www.eset.com
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Re: HELP ---Poblem with Menu

[Oyefeso, Bola]

Sorry, it is a search menu.

 

Bola Oyefeso



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Tuesday, November 03, 2009 1:30 PM
To: arslist@ARSLIST.ORG
Subject: Re: HELP ---Poblem with Menu

 

Bola,

What type of menu?  

If it's a search menu, it's possible that they don't have access to the
row in the table that contains the data

it's also possible that they might not have access to some of the
information used in the qualification

 

I have found that turning on SQL logging, then opening the menu gives me
a great amount of insight into what's causing the search to error.

 

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Oyefeso, Bola
Sent: Tuesday, November 03, 2009 11:17 AM
To: arslist@ARSLIST.ORG
Subject: HELP ---Poblem with Menu

** 

I created a menu and attached it to a field.  When I log in as an
administrator, I can see the entries in the menu, but if I log in as a
user, I cannot see the entries in the menu.  I have checked all
permissions on all forms and fields.  Has anyone has to deal with this
nerve wrecking situation in the past. Please help.

 

Bola 

 

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Re: HELP ---Poblem with Menu

[LJ Longwing]

Bola,
What type of menu?  
If it's a search menu, it's possible that they don't have access to the row
in the table that contains the data
it's also possible that they might not have access to some of the
information used in the qualification
 
I have found that turning on SQL logging, then opening the menu gives me a
great amount of insight into what's causing the search to error.
 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Oyefeso, Bola
Sent: Tuesday, November 03, 2009 11:17 AM
To: arslist@ARSLIST.ORG
Subject: HELP ---Poblem with Menu


** 

I created a menu and attached it to a field.  When I log in as an
administrator, I can see the entries in the menu, but if I log in as a user,
I cannot see the entries in the menu.  I have checked all permissions on all
forms and fields.  Has anyone has to deal with this nerve wrecking situation
in the past. Please help.

 

Bola 

 

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HELP ---Poblem with Menu

[Oyefeso, Bola]

I created a menu and attached it to a field.  When I log in as an
administrator, I can see the entries in the menu, but if I log in as a
user, I cannot see the entries in the menu.  I have checked all
permissions on all forms and fields.  Has anyone has to deal with this
nerve wrecking situation in the past. Please help.

 

Bola 

 


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Re: windows 7 client?

[Lyle Taylor]

Thanks.  I was trying with Patch 2 and having issues.  I downloaded patch 3, 
and things went much better this time.

Thanks,
Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of strauss
Sent: Monday, November 02, 2009 12:28 PM
To: arslist@ARSLIST.ORG
Subject: Re: windows 7 client?

**
Yes - see my Thu 10/29/2009 6:26 PM posting.

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Monday, November 02, 2009 1:21 PM
To: arslist@ARSLIST.ORG
Subject: Re: windows 7 client?

**
Hmm.  OK.  I could probably simulate that if I need to.  Otherwise, has anyone 
successfully installed in on Windows 7 using the normal GUI installer?

Thanks,
Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Tommy Morris
Sent: Monday, November 02, 2009 12:18 PM
To: arslist@ARSLIST.ORG
Subject: Re: windows 7 client?

**
Just used a silent install SMS install. No issues at all.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Monday, November 02, 2009 1:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: windows 7 client?

**
How did you get the 7.5 client installed on the Windows 7 PC?  I tried it just 
Friday and the install failed, because the installer thought that there was no 
space left on my hard drive, so it wouldn't let me proceed.  I know that I can 
install it using XP mode, but that's less than ideal.

Thanks,
Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Tommy Morris
Sent: Thursday, October 29, 2009 1:43 PM
To: arslist@ARSLIST.ORG
Subject: Re: windows 7 client?

**
I have a user with the 7.5 client on Windows 7 right now. He's testing and it 
looks good right now.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Mansur, Joanne
Sent: Thursday, October 29, 2009 2:42 PM
To: arslist@ARSLIST.ORG
Subject: windows 7 client?

**
Has anyone out there loaded the 7.1.0 client on a windows 7 machine?
Any issues? I checked the website, but there doesn't seem to be anything special
for windows 7.

Thanks in advance,

Joanne Mansur
Client Systems Analyst
Northeastern University
(617) 373-3295 (office)
(617) 373-4354 (fax)
j.man...@neu.edu
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Re: installation problem of ARSystem 7.5

[Grooms, Frederick W]

You need to be running a local xWindows x11 server application on your PC.   
There are several available out there but the most common free ones I have seen 
listed here are CygWin (select the x11 options when installing) and Xming.  A 
non-free ones I have seen listed here is Hummingbird Exceed.

On the PC you have to have the xWindows server app running so that your Linux 
box can send the screen, keyboard, and mouse control to the PC.  In Cygwin (on 
the PC) you run the command "xhost +" to start the xWindows server accepting 
connections. You then have to have the DISPLAY environment variable set to the 
IP of your PC (in your telnet/ssh session to the Linux box do "export 
DISPLAY=10.10.3.4:0.0")

If you have been running Remedy for a long time then think back to the 4.x 
license administration (on Unix servers), it worked the same way.  

Fred


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Remedy Maniac
Sent: Tuesday, November 03, 2009 7:53 AM
To: arslist@ARSLIST.ORG
Subject: Re: installation problem of ARSystem 7.5

maybe the problem is on the localhost ...
can anybody tell me what I need on my Windows box to open the GUI remotely?
Thanks
Siriche



Lyle Taylor wrote:
> You probably need to install the 32-bit version of the X11 client libraries.  
> You would only need an X server running on the Linux box if you are logged 
> directly into the server.  If you are logged in from a remote host with an X 
> server running on the remote host (e.g., your PC), then you don't need an X 
> server running on the Linux box - you just need the appropriate X11 client 
> libraries.  Since Java is a 32-bit application, it will need the 32-bit 
> version of the X11 client libraries to run.
>
> Does that make sense?
>
> Lyle
>
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org] On Behalf Of siriche
> Sent: Friday, October 30, 2009 1:31 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: installation problem of ARSystem 7.5
>
> yes myremotehost is my PC.
> But actually I think the problem comes from the fact, there is no X-Server
> running on the server.
> Which makes it difficult for the box to open up a x-window.
> So I am just waiting for my sys admin to install or start the x-server.
> But thanks anyway for your reply.
> Siriche
>
>   

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Re: ARVALIDATE Cache and Performance Issues

[jaimie]

We are not using any ITSM applications, its all custom forms.   We are
on AIX and using Oracle 10g R3.

On Nov 3, 10:39 am, LJ Longwing  wrote:
> Those 15 might be the bugs in your stew...ARValidateFormCache, if I'm not
> mistaken is a 'resource intensive' action...you didn't say if you were ITSM
> or not, but those forms are huge and could in theory cause problems.  Are
> you guys Windows/Solaris/...?
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
>
> [mailto:arsl...@arslist.org] On Behalf Of jaimie
> Sent: Tuesday, November 03, 2009 8:31 AM
> To: arsl...@arslist.org
> Subject: Re: ARVALIDATE Cache and Performance Issues
>
> If we had any users on an older client it would only be about 15 users.  The
> remaining 400 go through Citrix and that client was upgraded to 7.1 patch 7
> all all of our Citrix servers.
>
> On Nov 3, 10:21 am, LJ Longwing  wrote:
> > OkI would recommend writing an AL on your home page that checks if
> > $VERSION$ != "Expected version", and have it throw a message to the
> > user saying they need to upgrade, and run a log or send an email or
> > something to the admins so they can follow-up with those users
>
> > -Original Message-
> > From: Action Request System discussion list(ARSList)
>
> > [mailto:arsl...@arslist.org] On Behalf Of jaimie
> > Sent: Tuesday, November 03, 2009 8:08 AM
> > To: arsl...@arslist.org
> > Subject: Re: ARVALIDATE Cache and Performance Issues
>
> > Patch 7
>
> > On Nov 3, 9:58 am, LJ Longwing  wrote:
> > > Which patch?
>
> > > -Original Message-
> > > From: Action Request System discussion list(ARSList)
>
> > > [mailto:arsl...@arslist.org] On Behalf Of jaimie
> > > Sent: Tuesday, November 03, 2009 7:50 AM
> > > To: arsl...@arslist.org
> > > Subject: Re: ARVALIDATE Cache and Performance Issues
>
> > > We updated both at the same time to patch 7.  We are using mid-tier,
> > > native clients, but more users go through Citrix which is also
> > > version
> > 7.1.
>
> > > do you remember if there was a fix for that?
>
> > > On Nov 3, 9:42 am, LJ Longwing  wrote:
> > > > Jaimie,
> > > > Did you upgrade just the server or the clients as well?  What
> > > > patch of
> > > > 7.1 did you go to, are you Native clients or Mid-Tier.  I seem to
> > > > remember a bug in the initial release 7.1, or was it with
> > > > mismatched client/server...but either way the client re-cached
> > > > EVERY time a form was opened instead of using its already received
> cache...
>
> > > > -Original Message-
> > > > From: Action Request System discussion list(ARSList)
>
> > > > [mailto:arsl...@arslist.org] On Behalf Of jaimie
> > > > Sent: Tuesday, November 03, 2009 7:20 AM
> > > > To: arsl...@arslist.org
> > > > Subject: Re: ARVALIDATE Cache and Performance Issues
>
> > > > Sorry that should be ARValidateFormCache
>
> > > > On Nov 3, 9:17 am, jaimie  wrote:
> > > > > We upgraded from 6.3 to 7.1 recently without changing any
> > > > > workflow or functions.   Since that time, our server keeps
> > > > > hanging and sometimes crashing.   We realized that we didn't
> > > > > have enough CPUs for 7.1 last week and so we added additional
> > > > > CPUs and oddly enough it just made our situation worse.   We
> > > > > have contacted BMC but they are not responding very quickly and
> > > > > we have done everything that they have come back with.   Looking
> > > > > at our API logs, we noticed that ARValidateCache is showing up
> > > > > quite frequently.  Can anyone please explain to me what that
> > > > > means or what it applies to.   I read in the manuals about it,
> > > > > but I would like to know more about the purpose and why it would
> > > > > keep showing up everytime we start having a server
> > > freeze.
>
> > > > > Thank you
>
> > > > > 
> > > > > __ __ __ _­ UNSUBSCRIBE or access ARSlist Archives
> > > > > atwww.arslist.orgPlatinumSponsor:rmisoluti...@verizon.net ARSlist:
> > > > > "Where the Answers Are"
>
> > > > __
> > > > __
> > > > __
> > > > _­_
> > > > ___
> > > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum
> > > > Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
>
> > > > __
> > > > __ __ _­ UNSUBSCRIBE or access ARSlist Archives
> > > > atwww.arslist.orgPlatinumSponsor:rmisoluti...@verizon.net ARSlist:
> > > > "Where the Answers
> > > > Are"- Hide quoted text -
>
> > > > - Show quoted text -
>
> > > 
> > > __
> > > _­_
> > > ___
> > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum
> > > Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
>
> > > 
> > > __ _­ UNSUBSCRIBE or acces

Re: ARVALIDATE Cache and Performance Issues

[LJ Longwing]

Those 15 might be the bugs in your stew...ARValidateFormCache, if I'm not
mistaken is a 'resource intensive' action...you didn't say if you were ITSM
or not, but those forms are huge and could in theory cause problems.  Are
you guys Windows/Solaris/...?

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of jaimie
Sent: Tuesday, November 03, 2009 8:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARVALIDATE Cache and Performance Issues

If we had any users on an older client it would only be about 15 users.  The
remaining 400 go through Citrix and that client was upgraded to 7.1 patch 7
all all of our Citrix servers.

On Nov 3, 10:21 am, LJ Longwing  wrote:
> OkI would recommend writing an AL on your home page that checks if 
> $VERSION$ != "Expected version", and have it throw a message to the 
> user saying they need to upgrade, and run a log or send an email or 
> something to the admins so they can follow-up with those users
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
>
> [mailto:arsl...@arslist.org] On Behalf Of jaimie
> Sent: Tuesday, November 03, 2009 8:08 AM
> To: arsl...@arslist.org
> Subject: Re: ARVALIDATE Cache and Performance Issues
>
> Patch 7
>
> On Nov 3, 9:58 am, LJ Longwing  wrote:
> > Which patch?
>
> > -Original Message-
> > From: Action Request System discussion list(ARSList)
>
> > [mailto:arsl...@arslist.org] On Behalf Of jaimie
> > Sent: Tuesday, November 03, 2009 7:50 AM
> > To: arsl...@arslist.org
> > Subject: Re: ARVALIDATE Cache and Performance Issues
>
> > We updated both at the same time to patch 7.  We are using mid-tier, 
> > native clients, but more users go through Citrix which is also 
> > version
> 7.1.
>
> > do you remember if there was a fix for that?
>
> > On Nov 3, 9:42 am, LJ Longwing  wrote:
> > > Jaimie,
> > > Did you upgrade just the server or the clients as well?  What 
> > > patch of
> > > 7.1 did you go to, are you Native clients or Mid-Tier.  I seem to 
> > > remember a bug in the initial release 7.1, or was it with 
> > > mismatched client/server...but either way the client re-cached 
> > > EVERY time a form was opened instead of using its already received
cache...
>
> > > -Original Message-
> > > From: Action Request System discussion list(ARSList)
>
> > > [mailto:arsl...@arslist.org] On Behalf Of jaimie
> > > Sent: Tuesday, November 03, 2009 7:20 AM
> > > To: arsl...@arslist.org
> > > Subject: Re: ARVALIDATE Cache and Performance Issues
>
> > > Sorry that should be ARValidateFormCache
>
> > > On Nov 3, 9:17 am, jaimie  wrote:
> > > > We upgraded from 6.3 to 7.1 recently without changing any 
> > > > workflow or functions.   Since that time, our server keeps 
> > > > hanging and sometimes crashing.   We realized that we didn't 
> > > > have enough CPUs for 7.1 last week and so we added additional 
> > > > CPUs and oddly enough it just made our situation worse.   We 
> > > > have contacted BMC but they are not responding very quickly and 
> > > > we have done everything that they have come back with.   Looking 
> > > > at our API logs, we noticed that ARValidateCache is showing up 
> > > > quite frequently.  Can anyone please explain to me what that 
> > > > means or what it applies to.   I read in the manuals about it, 
> > > > but I would like to know more about the purpose and why it would 
> > > > keep showing up everytime we start having a server
> > freeze.
>
> > > > Thank you
>
> > > > 
> > > > __ __ __ _­ UNSUBSCRIBE or access ARSlist Archives 
> > > > atwww.arslist.orgPlatinumSponsor:rmisoluti...@verizon.net ARSlist:
> > > > "Where the Answers Are"
>
> > > __
> > > __
> > > __
> > > _­_
> > > ___
> > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum 
> > > Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
>
> > > __
> > > __ __ _­ UNSUBSCRIBE or access ARSlist Archives 
> > > atwww.arslist.orgPlatinum Sponsor:rmisoluti...@verizon.net ARSlist:
> > > "Where the Answers
> > > Are"- Hide quoted text -
>
> > > - Show quoted text -
>
> > 
> > __
> > _­_
> > ___
> > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum 
> > Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
>
> > 
> > __ _­ UNSUBSCRIBE or access ARSlist Archives 
> > atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: 
> > "Where the Answers
> > Are"- Hide quoted text -
>
> > - Show quoted text -
>
> __
> _­_
> ___
> UNSUBSCRIBE or access ARSlist Archives atwww.a

Re: ARVALIDATE Cache and Performance Issues

[danny . kellett]

I have never run on a Citrix server before. Do all users share a home
directory? Would the cache files get removed at any point?

> If we had any users on an older client it would only be about 15
> users.  The remaining 400 go through Citrix and that client was
> upgraded to 7.1 patch 7 all all of our Citrix servers.
>
> On Nov 3, 10:21 am, LJ Longwing  wrote:
>> OkI would recommend writing an AL on your home page that checks if
>> $VERSION$ != "Expected version", and have it throw a message to the user
>> saying they need to upgrade, and run a log or send an email or something
>> to
>> the admins so they can follow-up with those users
>>
>>
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList)
>>
>> [mailto:arsl...@arslist.org] On Behalf Of jaimie
>> Sent: Tuesday, November 03, 2009 8:08 AM
>> To: arsl...@arslist.org
>> Subject: Re: ARVALIDATE Cache and Performance Issues
>>
>> Patch 7
>>
>> On Nov 3, 9:58 am, LJ Longwing  wrote:
>> > Which patch?
>>
>> > -Original Message-
>> > From: Action Request System discussion list(ARSList)
>>
>> > [mailto:arsl...@arslist.org] On Behalf Of jaimie
>> > Sent: Tuesday, November 03, 2009 7:50 AM
>> > To: arsl...@arslist.org
>> > Subject: Re: ARVALIDATE Cache and Performance Issues
>>
>> > We updated both at the same time to patch 7.  We are using mid-tier,
>> > native clients, but more users go through Citrix which is also version
>> 7.1.
>>
>> > do you remember if there was a fix for that?
>>
>> > On Nov 3, 9:42 am, LJ Longwing  wrote:
>> > > Jaimie,
>> > > Did you upgrade just the server or the clients as well?  What patch
>> > > of
>> > > 7.1 did you go to, are you Native clients or Mid-Tier.  I seem to
>> > > remember a bug in the initial release 7.1, or was it with mismatched
>> > > client/server...but either way the client re-cached EVERY time a
>> > > form was opened instead of using its already received cache...
>>
>> > > -Original Message-
>> > > From: Action Request System discussion list(ARSList)
>>
>> > > [mailto:arsl...@arslist.org] On Behalf Of jaimie
>> > > Sent: Tuesday, November 03, 2009 7:20 AM
>> > > To: arsl...@arslist.org
>> > > Subject: Re: ARVALIDATE Cache and Performance Issues
>>
>> > > Sorry that should be ARValidateFormCache
>>
>> > > On Nov 3, 9:17 am, jaimie  wrote:
>> > > > We upgraded from 6.3 to 7.1 recently without changing any workflow
>> > > > or functions.   Since that time, our server keeps hanging and
>> > > > sometimes crashing.   We realized that we didn't have enough CPUs
>> > > > for 7.1 last week and so we added additional CPUs and oddly enough
>> > > > it just made our situation worse.   We have contacted BMC but they
>> > > > are not responding very quickly and we have done everything that
>> > > > they have come back with.   Looking at our API logs, we noticed
>> > > > that ARValidateCache is showing up quite frequently.  Can anyone
>> > > > please explain to me what that means or what it applies to.   I
>> > > > read in the manuals about it, but I would like to know more about
>> > > > the purpose and why it would keep showing up everytime we start
>> > > > having a server
>> > freeze.
>>
>> > > > Thank you
>>
>> > > > __
>> > > > __ __ _­ UNSUBSCRIBE or access ARSlist Archives
>> > > > atwww.arslist.orgPlatinumSponsor:rmisoluti...@verizon.net ARSlist:
>> > > > "Where the Answers Are"
>>
>> > > 
>> > > __
>> > > _­_
>> > > ___
>> > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum
>> > > Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
>>
>> > > 
>> > > __ _­ UNSUBSCRIBE or access ARSlist Archives
>> > > atwww.arslist.orgPlatinum Sponsor:rmisoluti...@verizon.net ARSlist:
>> > > "Where the Answers
>> > > Are"- Hide quoted text -
>>
>> > > - Show quoted text -
>>
>> > __
>> > _­_
>> > ___
>> > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum
>> > Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
>>
>> > __
>> > _­ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
>> > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers
>> > Are"- Hide quoted text -
>>
>> > - Show quoted text -
>>
>> ___­_
>> ___
>> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum
>> Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
>>
>> ___­
>> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
>> Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers

Re: ARVALIDATE Cache and Performance Issues

[danny . kellett]

The ARValidateFormCache will be executed everytime you open a form. It
will be a quick call if the cache is up to date and it will do an ARExport
if its not. If you are seeing ARValidateFormCache taking longer than half
a second then contact BMC. I found that on our system the ARExport hit the
server a lot harder than the ARValidateFormCache.



> Also I checked the logs and the ARExport is not showing up every time
> the ARValidateFormCache is showing up.
>
> On Nov 3, 10:08 am, jaimie  wrote:
>> Patch 7
>>
>> On Nov 3, 9:58 am, LJ Longwing  wrote:
>>
>>
>>
>>
>>
>> > Which patch?
>>
>> > -Original Message-
>> > From: Action Request System discussion list(ARSList)
>>
>> > [mailto:arsl...@arslist.org] On Behalf Of jaimie
>> > Sent: Tuesday, November 03, 2009 7:50 AM
>> > To: arsl...@arslist.org
>> > Subject: Re: ARVALIDATE Cache and Performance Issues
>>
>> > We updated both at the same time to patch 7.  We are using mid-tier,
>> native
>> > clients, but more users go through Citrix which is also version 7.1.
>>
>> > do you remember if there was a fix for that?
>>
>> > On Nov 3, 9:42 am, LJ Longwing  wrote:
>> > > Jaimie,
>> > > Did you upgrade just the server or the clients as well?  What patch
>> of
>> > > 7.1 did you go to, are you Native clients or Mid-Tier.  I seem to
>> > > remember a bug in the initial release 7.1, or was it with mismatched
>> > > client/server...but either way the client re-cached EVERY time a
>> form
>> > > was opened instead of using its already received cache...
>>
>> > > -Original Message-
>> > > From: Action Request System discussion list(ARSList)
>>
>> > > [mailto:arsl...@arslist.org] On Behalf Of jaimie
>> > > Sent: Tuesday, November 03, 2009 7:20 AM
>> > > To: arsl...@arslist.org
>> > > Subject: Re: ARVALIDATE Cache and Performance Issues
>>
>> > > Sorry that should be ARValidateFormCache
>>
>> > > On Nov 3, 9:17 am, jaimie  wrote:
>> > > > We upgraded from 6.3 to 7.1 recently without changing any workflow
>> > > > or functions.   Since that time, our server keeps hanging and
>> > > > sometimes crashing.   We realized that we didn't have enough CPUs
>> > > > for 7.1 last week and so we added additional CPUs and oddly enough
>> > > > it just made our situation worse.   We have contacted BMC but they
>> > > > are not responding very quickly and we have done everything that
>> > > > they have come back with.   Looking at our API logs, we noticed
>> that
>> > > > ARValidateCache is showing up quite frequently.  Can anyone please
>> > > > explain to me what that means or what it applies to.   I read in
>> the
>> > > > manuals about it, but I would like to know more about the purpose
>> > > > and why it would keep showing up everytime we start having a
>> server
>> > freeze.
>>
>> > > > Thank you
>>
>> > > > 
>> > > > __ _­ UNSUBSCRIBE or access ARSlist Archives
>> > > > atwww.arslist.orgPlatinumSponsor:rmisoluti...@verizon.net ARSlist:
>> > > > "Where the Answers Are"
>>
>> > > __
>> > > _­_
>> > > ___
>> > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum
>> > > Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
>>
>> > > __
>> > > _­ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
>> > > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the
>> Answers
>> > > Are"- Hide quoted text -
>>
>> > > - Show quoted text -
>>
>> > ___­­_
>> > ___
>> > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum
>> > Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
>>
>> > ___­­
>> > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
>> > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers
>> Are"- Hide quoted text -
>>
>> > - Show quoted text -
>>
>> ___­
>> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
>> Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers
>> Are"- Hide quoted text -
>>
>> - Show quoted text -
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
>

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UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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Re: ARVALIDATE Cache and Performance Issues

[jaimie]

If we had any users on an older client it would only be about 15
users.  The remaining 400 go through Citrix and that client was
upgraded to 7.1 patch 7 all all of our Citrix servers.

On Nov 3, 10:21 am, LJ Longwing  wrote:
> OkI would recommend writing an AL on your home page that checks if
> $VERSION$ != "Expected version", and have it throw a message to the user
> saying they need to upgrade, and run a log or send an email or something to
> the admins so they can follow-up with those users
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
>
> [mailto:arsl...@arslist.org] On Behalf Of jaimie
> Sent: Tuesday, November 03, 2009 8:08 AM
> To: arsl...@arslist.org
> Subject: Re: ARVALIDATE Cache and Performance Issues
>
> Patch 7
>
> On Nov 3, 9:58 am, LJ Longwing  wrote:
> > Which patch?
>
> > -Original Message-
> > From: Action Request System discussion list(ARSList)
>
> > [mailto:arsl...@arslist.org] On Behalf Of jaimie
> > Sent: Tuesday, November 03, 2009 7:50 AM
> > To: arsl...@arslist.org
> > Subject: Re: ARVALIDATE Cache and Performance Issues
>
> > We updated both at the same time to patch 7.  We are using mid-tier,
> > native clients, but more users go through Citrix which is also version
> 7.1.
>
> > do you remember if there was a fix for that?
>
> > On Nov 3, 9:42 am, LJ Longwing  wrote:
> > > Jaimie,
> > > Did you upgrade just the server or the clients as well?  What patch
> > > of
> > > 7.1 did you go to, are you Native clients or Mid-Tier.  I seem to
> > > remember a bug in the initial release 7.1, or was it with mismatched
> > > client/server...but either way the client re-cached EVERY time a
> > > form was opened instead of using its already received cache...
>
> > > -Original Message-
> > > From: Action Request System discussion list(ARSList)
>
> > > [mailto:arsl...@arslist.org] On Behalf Of jaimie
> > > Sent: Tuesday, November 03, 2009 7:20 AM
> > > To: arsl...@arslist.org
> > > Subject: Re: ARVALIDATE Cache and Performance Issues
>
> > > Sorry that should be ARValidateFormCache
>
> > > On Nov 3, 9:17 am, jaimie  wrote:
> > > > We upgraded from 6.3 to 7.1 recently without changing any workflow
> > > > or functions.   Since that time, our server keeps hanging and
> > > > sometimes crashing.   We realized that we didn't have enough CPUs
> > > > for 7.1 last week and so we added additional CPUs and oddly enough
> > > > it just made our situation worse.   We have contacted BMC but they
> > > > are not responding very quickly and we have done everything that
> > > > they have come back with.   Looking at our API logs, we noticed
> > > > that ARValidateCache is showing up quite frequently.  Can anyone
> > > > please explain to me what that means or what it applies to.   I
> > > > read in the manuals about it, but I would like to know more about
> > > > the purpose and why it would keep showing up everytime we start
> > > > having a server
> > freeze.
>
> > > > Thank you
>
> > > > __
> > > > __ __ _­ UNSUBSCRIBE or access ARSlist Archives
> > > > atwww.arslist.orgPlatinumSponsor:rmisoluti...@verizon.net ARSlist:
> > > > "Where the Answers Are"
>
> > > 
> > > __
> > > _­_
> > > ___
> > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum
> > > Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
>
> > > 
> > > __ _­ UNSUBSCRIBE or access ARSlist Archives
> > > atwww.arslist.orgPlatinum Sponsor:rmisoluti...@verizon.net ARSlist:
> > > "Where the Answers
> > > Are"- Hide quoted text -
>
> > > - Show quoted text -
>
> > __
> > _­_
> > ___
> > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum
> > Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
>
> > __
> > _­ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers
> > Are"- Hide quoted text -
>
> > - Show quoted text -
>
> ___­_
> ___
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> Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
>
> ___­
> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"- 
> Hide quoted text -
>
> - Show quoted text -

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Re: ARVALIDATE Cache and Performance Issues

[LJ Longwing]

OkI would recommend writing an AL on your home page that checks if
$VERSION$ != "Expected version", and have it throw a message to the user
saying they need to upgrade, and run a log or send an email or something to
the admins so they can follow-up with those users 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of jaimie
Sent: Tuesday, November 03, 2009 8:08 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARVALIDATE Cache and Performance Issues

Patch 7

On Nov 3, 9:58 am, LJ Longwing  wrote:
> Which patch?
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
>
> [mailto:arsl...@arslist.org] On Behalf Of jaimie
> Sent: Tuesday, November 03, 2009 7:50 AM
> To: arsl...@arslist.org
> Subject: Re: ARVALIDATE Cache and Performance Issues
>
> We updated both at the same time to patch 7.  We are using mid-tier, 
> native clients, but more users go through Citrix which is also version
7.1.
>
> do you remember if there was a fix for that?
>
> On Nov 3, 9:42 am, LJ Longwing  wrote:
> > Jaimie,
> > Did you upgrade just the server or the clients as well?  What patch 
> > of
> > 7.1 did you go to, are you Native clients or Mid-Tier.  I seem to 
> > remember a bug in the initial release 7.1, or was it with mismatched 
> > client/server...but either way the client re-cached EVERY time a 
> > form was opened instead of using its already received cache...
>
> > -Original Message-
> > From: Action Request System discussion list(ARSList)
>
> > [mailto:arsl...@arslist.org] On Behalf Of jaimie
> > Sent: Tuesday, November 03, 2009 7:20 AM
> > To: arsl...@arslist.org
> > Subject: Re: ARVALIDATE Cache and Performance Issues
>
> > Sorry that should be ARValidateFormCache
>
> > On Nov 3, 9:17 am, jaimie  wrote:
> > > We upgraded from 6.3 to 7.1 recently without changing any workflow 
> > > or functions.   Since that time, our server keeps hanging and 
> > > sometimes crashing.   We realized that we didn't have enough CPUs 
> > > for 7.1 last week and so we added additional CPUs and oddly enough 
> > > it just made our situation worse.   We have contacted BMC but they 
> > > are not responding very quickly and we have done everything that 
> > > they have come back with.   Looking at our API logs, we noticed 
> > > that ARValidateCache is showing up quite frequently.  Can anyone 
> > > please explain to me what that means or what it applies to.   I 
> > > read in the manuals about it, but I would like to know more about 
> > > the purpose and why it would keep showing up everytime we start 
> > > having a server
> freeze.
>
> > > Thank you
>
> > > __
> > > __ __ _­ UNSUBSCRIBE or access ARSlist Archives 
> > > atwww.arslist.orgPlatinum Sponsor:rmisoluti...@verizon.net ARSlist:
> > > "Where the Answers Are"
>
> > 
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> > - Show quoted text -
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Re: ARVALIDATE Cache and Performance Issues

[jaimie]

Also I checked the logs and the ARExport is not showing up every time
the ARValidateFormCache is showing up.

On Nov 3, 10:08 am, jaimie  wrote:
> Patch 7
>
> On Nov 3, 9:58 am, LJ Longwing  wrote:
>
>
>
>
>
> > Which patch?
>
> > -Original Message-
> > From: Action Request System discussion list(ARSList)
>
> > [mailto:arsl...@arslist.org] On Behalf Of jaimie
> > Sent: Tuesday, November 03, 2009 7:50 AM
> > To: arsl...@arslist.org
> > Subject: Re: ARVALIDATE Cache and Performance Issues
>
> > We updated both at the same time to patch 7.  We are using mid-tier, native
> > clients, but more users go through Citrix which is also version 7.1.
>
> > do you remember if there was a fix for that?
>
> > On Nov 3, 9:42 am, LJ Longwing  wrote:
> > > Jaimie,
> > > Did you upgrade just the server or the clients as well?  What patch of
> > > 7.1 did you go to, are you Native clients or Mid-Tier.  I seem to
> > > remember a bug in the initial release 7.1, or was it with mismatched
> > > client/server...but either way the client re-cached EVERY time a form
> > > was opened instead of using its already received cache...
>
> > > -Original Message-
> > > From: Action Request System discussion list(ARSList)
>
> > > [mailto:arsl...@arslist.org] On Behalf Of jaimie
> > > Sent: Tuesday, November 03, 2009 7:20 AM
> > > To: arsl...@arslist.org
> > > Subject: Re: ARVALIDATE Cache and Performance Issues
>
> > > Sorry that should be ARValidateFormCache
>
> > > On Nov 3, 9:17 am, jaimie  wrote:
> > > > We upgraded from 6.3 to 7.1 recently without changing any workflow
> > > > or functions.   Since that time, our server keeps hanging and
> > > > sometimes crashing.   We realized that we didn't have enough CPUs
> > > > for 7.1 last week and so we added additional CPUs and oddly enough
> > > > it just made our situation worse.   We have contacted BMC but they
> > > > are not responding very quickly and we have done everything that
> > > > they have come back with.   Looking at our API logs, we noticed that
> > > > ARValidateCache is showing up quite frequently.  Can anyone please
> > > > explain to me what that means or what it applies to.   I read in the
> > > > manuals about it, but I would like to know more about the purpose
> > > > and why it would keep showing up everytime we start having a server
> > freeze.
>
> > > > Thank you
>
> > > > 
> > > > __ _­ UNSUBSCRIBE or access ARSlist Archives
> > > > atwww.arslist.orgPlatinumSponsor:rmisoluti...@verizon.net ARSlist:
> > > > "Where the Answers Are"
>
> > > __
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Re: ARVALIDATE Cache and Performance Issues

[jaimie]

Patch 7

On Nov 3, 9:58 am, LJ Longwing  wrote:
> Which patch?
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
>
> [mailto:arsl...@arslist.org] On Behalf Of jaimie
> Sent: Tuesday, November 03, 2009 7:50 AM
> To: arsl...@arslist.org
> Subject: Re: ARVALIDATE Cache and Performance Issues
>
> We updated both at the same time to patch 7.  We are using mid-tier, native
> clients, but more users go through Citrix which is also version 7.1.
>
> do you remember if there was a fix for that?
>
> On Nov 3, 9:42 am, LJ Longwing  wrote:
> > Jaimie,
> > Did you upgrade just the server or the clients as well?  What patch of
> > 7.1 did you go to, are you Native clients or Mid-Tier.  I seem to
> > remember a bug in the initial release 7.1, or was it with mismatched
> > client/server...but either way the client re-cached EVERY time a form
> > was opened instead of using its already received cache...
>
> > -Original Message-
> > From: Action Request System discussion list(ARSList)
>
> > [mailto:arsl...@arslist.org] On Behalf Of jaimie
> > Sent: Tuesday, November 03, 2009 7:20 AM
> > To: arsl...@arslist.org
> > Subject: Re: ARVALIDATE Cache and Performance Issues
>
> > Sorry that should be ARValidateFormCache
>
> > On Nov 3, 9:17 am, jaimie  wrote:
> > > We upgraded from 6.3 to 7.1 recently without changing any workflow
> > > or functions.   Since that time, our server keeps hanging and
> > > sometimes crashing.   We realized that we didn't have enough CPUs
> > > for 7.1 last week and so we added additional CPUs and oddly enough
> > > it just made our situation worse.   We have contacted BMC but they
> > > are not responding very quickly and we have done everything that
> > > they have come back with.   Looking at our API logs, we noticed that
> > > ARValidateCache is showing up quite frequently.  Can anyone please
> > > explain to me what that means or what it applies to.   I read in the
> > > manuals about it, but I would like to know more about the purpose
> > > and why it would keep showing up everytime we start having a server
> freeze.
>
> > > Thank you
>
> > > 
> > > __ _­ UNSUBSCRIBE or access ARSlist Archives
> > > atwww.arslist.orgPlatinum Sponsor:rmisoluti...@verizon.net ARSlist:
> > > "Where the Answers Are"
>
> > __
> > _­_
> > ___
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>
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Re: ARVALIDATE Cache and Performance Issues

[LJ Longwing]

Which patch? 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of jaimie
Sent: Tuesday, November 03, 2009 7:50 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARVALIDATE Cache and Performance Issues

We updated both at the same time to patch 7.  We are using mid-tier, native
clients, but more users go through Citrix which is also version 7.1.

do you remember if there was a fix for that?

On Nov 3, 9:42 am, LJ Longwing  wrote:
> Jaimie,
> Did you upgrade just the server or the clients as well?  What patch of 
> 7.1 did you go to, are you Native clients or Mid-Tier.  I seem to 
> remember a bug in the initial release 7.1, or was it with mismatched 
> client/server...but either way the client re-cached EVERY time a form 
> was opened instead of using its already received cache...
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
>
> [mailto:arsl...@arslist.org] On Behalf Of jaimie
> Sent: Tuesday, November 03, 2009 7:20 AM
> To: arsl...@arslist.org
> Subject: Re: ARVALIDATE Cache and Performance Issues
>
> Sorry that should be ARValidateFormCache
>
> On Nov 3, 9:17 am, jaimie  wrote:
> > We upgraded from 6.3 to 7.1 recently without changing any workflow 
> > or functions.   Since that time, our server keeps hanging and 
> > sometimes crashing.   We realized that we didn't have enough CPUs 
> > for 7.1 last week and so we added additional CPUs and oddly enough 
> > it just made our situation worse.   We have contacted BMC but they 
> > are not responding very quickly and we have done everything that 
> > they have come back with.   Looking at our API logs, we noticed that 
> > ARValidateCache is showing up quite frequently.  Can anyone please 
> > explain to me what that means or what it applies to.   I read in the 
> > manuals about it, but I would like to know more about the purpose 
> > and why it would keep showing up everytime we start having a server
freeze.
>
> > Thank you
>
> > 
> > __ _­ UNSUBSCRIBE or access ARSlist Archives 
> > atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: 
> > "Where the Answers Are"
>
> __
> _­_
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>
> __
> _­ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org 
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>
> - Show quoted text -


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Re: ARVALIDATE Cache and Performance Issues

[jaimie]

We updated both at the same time to patch 7.  We are using mid-tier,
native clients, but more users go through Citrix which is also version
7.1.

do you remember if there was a fix for that?

On Nov 3, 9:42 am, LJ Longwing  wrote:
> Jaimie,
> Did you upgrade just the server or the clients as well?  What patch of 7.1
> did you go to, are you Native clients or Mid-Tier.  I seem to remember a bug
> in the initial release 7.1, or was it with mismatched client/server...but
> either way the client re-cached EVERY time a form was opened instead of
> using its already received cache...
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
>
> [mailto:arsl...@arslist.org] On Behalf Of jaimie
> Sent: Tuesday, November 03, 2009 7:20 AM
> To: arsl...@arslist.org
> Subject: Re: ARVALIDATE Cache and Performance Issues
>
> Sorry that should be ARValidateFormCache
>
> On Nov 3, 9:17 am, jaimie  wrote:
> > We upgraded from 6.3 to 7.1 recently without changing any workflow or
> > functions.   Since that time, our server keeps hanging and sometimes
> > crashing.   We realized that we didn't have enough CPUs for 7.1 last
> > week and so we added additional CPUs and oddly enough it just made our
> > situation worse.   We have contacted BMC but they are not responding
> > very quickly and we have done everything that they have come back
> > with.   Looking at our API logs, we noticed that ARValidateCache is
> > showing up quite frequently.  Can anyone please explain to me what
> > that means or what it applies to.   I read in the manuals about it,
> > but I would like to know more about the purpose and why it would keep
> > showing up everytime we start having a server freeze.
>
> > Thank you
>
> > __
> > _­ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
>
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Re: ARVALIDATE Cache and Performance Issues

[danny . kellett]

This is the client checking to see if the cache you have is the most up to
date information you have on the workflow. If there is a newer version on
the AR Server then it will issue an ARExport etc.

If you believe the workflow has not changed then make sure you delete your
local .arv and .arf files.

Kind regards
Danny


> Sorry that should be ARValidateFormCache
>
> On Nov 3, 9:17 am, jaimie  wrote:
>> We upgraded from 6.3 to 7.1 recently without changing any workflow or
>> functions.   Since that time, our server keeps hanging and sometimes
>> crashing.   We realized that we didn't have enough CPUs for 7.1 last
>> week and so we added additional CPUs and oddly enough it just made our
>> situation worse.   We have contacted BMC but they are not responding
>> very quickly and we have done everything that they have come back
>> with.   Looking at our API logs, we noticed that ARValidateCache is
>> showing up quite frequently.  Can anyone please explain to me what
>> that means or what it applies to.   I read in the manuals about it,
>> but I would like to know more about the purpose and why it would keep
>> showing up everytime we start having a server freeze.
>>
>> Thank you
>>
>> ___­
>> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
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>> Are"
>
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Re: ARVALIDATE Cache and Performance Issues

[LJ Longwing]

Jaimie,
Did you upgrade just the server or the clients as well?  What patch of 7.1
did you go to, are you Native clients or Mid-Tier.  I seem to remember a bug
in the initial release 7.1, or was it with mismatched client/server...but
either way the client re-cached EVERY time a form was opened instead of
using its already received cache... 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of jaimie
Sent: Tuesday, November 03, 2009 7:20 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARVALIDATE Cache and Performance Issues

Sorry that should be ARValidateFormCache

On Nov 3, 9:17 am, jaimie  wrote:
> We upgraded from 6.3 to 7.1 recently without changing any workflow or 
> functions.   Since that time, our server keeps hanging and sometimes 
> crashing.   We realized that we didn't have enough CPUs for 7.1 last 
> week and so we added additional CPUs and oddly enough it just made our 
> situation worse.   We have contacted BMC but they are not responding 
> very quickly and we have done everything that they have come back 
> with.   Looking at our API logs, we noticed that ARValidateCache is 
> showing up quite frequently.  Can anyone please explain to me what 
> that means or what it applies to.   I read in the manuals about it, 
> but I would like to know more about the purpose and why it would keep 
> showing up everytime we start having a server freeze.
>
> Thank you
>
> __
> _­ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org 
> Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"


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Email Template Reply Subject Line

[Brittain, Mark]

Hi All,

I am using an email template to create tickets. Reply with Entry is set to yes 
so the system sends an email back to the sender. The body of the reply I can 
manipulate by defining the Result Template in the email template.

Is there a way to manipulate the subject line of the reply email? Currently if 
I have a subject of "Please create ticket" the subject in the reply is "Re: 
Please create ticket". I have a requirement to make the subject more 
descriptive.

If that can not be done is there an instruction that I can put in the email 
template that basically overrides the Reply with Entry in the mailbox 
configuration? If I can do that one a case by case basis then I can just use a 
notify filter to send a customer reply.

Thanks
Mark


Mark Brittain
Remedy Developer
NaviSite
mbritt...@navisite.com
(315) 453-2912 x5418 (Phone)
(315) 317.2897 (Cell)
Reduce Cost of IT with Managed Hosting and Application Services from NaviSite.
Visit www.NaviSite.com Today.



  
This e-mail is the property of NaviSite, Inc. It is intended only for the 
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or copying of this e-mail, or the information contained herein, to anyone other 
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Re: Caught Exception issue

[LJ Longwing]

Raavi,
With only a single exception, I have found the 'caught exception' to be
either a client or server side cache issue.  Flush both and your error is
likely to go away.

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ramagiri
Sent: Monday, November 02, 2009 5:17 PM
To: arslist@ARSLIST.ORG
Subject: Caught Exception issue


** 

 

Hi , 

 

I am getting this following error when trying to login with web
interface . 

 

   Please find the attachment  and help me out in resolving this issue.

 

Thanks & Regards ,

 Raavi 

 

 







__ Information from ESET NOD32 Antivirus, version of virus signature
database 4566 (20091102) __

The message was checked by ESET NOD32 Antivirus.

http://www.eset.com
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Re: Discovering UNIX Server Serial Numbers

[patrick zandi]

QM001621920 UNIX asset inventory discovery failed to discover any CIs if you

selected the Use Sudo option while specifying the credentials in

the discovery task.
http://documents.bmc.com/supportu/documents/68/87/106887/106887.pdf

On Tue, Oct 20, 2009 at 1:13 PM, Kathy Morris wrote:

> **
> Hi,
>
> Yes we have sudo, and I can logon to the box.  I am not sure what wrappers
> are.  We run the discovery, everything shows up EXCEPT the serial number of
> the Unix box with the Solaris operating system.  We do not get errors on the
> scan.
>
> Also sneep is a Solaris utility below:
>  http://wikis.sun.com/display/sneep/SNEEP+FAQ
> .
>
> http://www.sunsolarisadmin.com/hardware/find-chasis-serial-number-using-sneep/
>
>
>  In a message dated 10/20/2009 1:52:31 P.M. Eastern Daylight Time,
> remedy...@gmail.com writes:
>
> **
>  Kathy,
> do not know what sneep is, how are you accessing the server?
>
> 1. ssh -- with a login? onto the box? does it have sudo?
> 2. do you have wrappers on and you cannot login to the box?
> 3. are you getting errors on the scan?
> ---
> need additional information.
>
> On Tue, Oct 20, 2009 at 1:46 PM, Kathy Morris wrote:
>
>> **
>> Yes I am referring to BMC Foundation 1.6, Patch 1, AR 7.5, Windows OS.  We
>> are not able to discover Solaris UNIX systems. We have no issue discovering
>> Linux.
>>
>>
>> I found a Sun tool called SNEEP that is reads the Bios Serial #/Chassis
>> Serial # from NEW Unix hardware.   However for older systems, we have to
>> manually enter text into a file (1 X),  load this into SNEEP, and then SNEEP
>> loads the info into the EEPROM, and from that point we can retrieve the
>> serial number.  The problem is when you have 1000 servers, this is a huge
>> manual effort, and we are trying to avoid errors..
>>
>>
>>  In a message dated 10/20/2009 1:38:14 P.M. Eastern Daylight Time,
>> guilla...@dcshq.com writes:
>>
>> **
>>
>> Remedy ARS is not a discovery tool are you referring to BMC's
>> Foundation or Topology Discovery?
>>
>> Guillaume
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList) on behalf of Kathy
>> Morris
>> Sent: Tue 10/20/09 1:00 PM
>> To: arslist@ARSLIST.ORG
>> Subject: Discovering UNIX Server Serial Numbers
>>
>> Can someone tell me if this is a BUG in Remedy.  We are being told  that
>> discovering UNIX Serial Numbers is a BUG in Remedy, and the UNIX
>> bios/chassis
>> serial number can not be discovered.  Is this  true?
>>
>>
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>
>
>
>
> --
> Patrick Zandi
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_
>
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-- 
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Re: ARVALIDATE Cache and Performance Issues

[jaimie]

Sorry that should be ARValidateFormCache

On Nov 3, 9:17 am, jaimie  wrote:
> We upgraded from 6.3 to 7.1 recently without changing any workflow or
> functions.   Since that time, our server keeps hanging and sometimes
> crashing.   We realized that we didn't have enough CPUs for 7.1 last
> week and so we added additional CPUs and oddly enough it just made our
> situation worse.   We have contacted BMC but they are not responding
> very quickly and we have done everything that they have come back
> with.   Looking at our API logs, we noticed that ARValidateCache is
> showing up quite frequently.  Can anyone please explain to me what
> that means or what it applies to.   I read in the manuals about it,
> but I would like to know more about the purpose and why it would keep
> showing up everytime we start having a server freeze.
>
> Thank you
>
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ARVALIDATE Cache and Performance Issues

[jaimie]

We upgraded from 6.3 to 7.1 recently without changing any workflow or
functions.   Since that time, our server keeps hanging and sometimes
crashing.   We realized that we didn't have enough CPUs for 7.1 last
week and so we added additional CPUs and oddly enough it just made our
situation worse.   We have contacted BMC but they are not responding
very quickly and we have done everything that they have come back
with.   Looking at our API logs, we noticed that ARValidateCache is
showing up quite frequently.  Can anyone please explain to me what
that means or what it applies to.   I read in the manuals about it,
but I would like to know more about the purpose and why it would keep
showing up everytime we start having a server freeze.

Thank you

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Why does the OpenGuide Method within a VB Script or C# program open two windows?

[Ob1 Kenobi]

Hi Listers,

I have a situation where I need to open a particular view of a form so 
I've employed the use of the OpenGuide method call as advised by Chris 
Woyton. Thanks Chris! I'm trying to open view "A" even though the server's 
default view to open for this form is view "B". This cannot be changed! 
The program runs as expected and opens up the correct view in a submit 
window but I have another window opening up in the default view "B". I 
have checked all my workflow and I'm sure that I don't have any workflow 
opening up this extra window. The guide I'm calling is setup to only open 
up view "A" of the form in question. 

I've even gone as far as trying to close the other view (default view "B") 
by adding another active link that runs a close window action within the 
Guide. Problem with this approach is that the GetActiveForm() call may 
actually run on the form that was closed out rendering the View left 
behind useless. 

Question: 
Is this the normal behavior for the OpenGuide call and if so, how can I 
prevent it from opening up 2 windows?
Has anyone else seen this behavior?

TIA,
Chike


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JOB: Sr Remedy Developers - Washington DC Metro Area (Tysons Corner, VA) - US CITIZENS ONLY

[Antonio Maradiaga]

ARS Listers,

InfoPro Incorporated is searching for a Senior Remedy Developer with
experience migrating a client for Remedy v6.3 to Remedy v7.6.

The role is a full-time permanent salaried role with InfoPro Inc.  The
project is located in Tysons Corner, VA and requires candidates to be US
Citizen, local to the DC area and able to pass a FULL background
investigation and credit check.

Please see below for more information.  If interested, please reply with
your resume and the Job Opening number (551) to:

Shree Varma - sva...@infopro.net
Archna Vasudeva - avasud...@infopro.net

Thanks.


Job Opening #551
Senior Remedy Developer
==
InfoPro Incorporated provides high quality information technology services.
We are currently looking for a Senior Remedy Developer. The candidate
selected for this position will directly support Customs and Border
Protection’s (CBP) Border Enforcement Management Systems (BEMS) Program
Office’s Remedy project
The project involves analysis and process management support of the
development of asset management solutions in Remedy using ITSM 6.0
applications and ARS 6.3.

Work and deliverables include:
• Provide ITIL expertise and assist in establishing Help Desk and Asset
Management processes
• Document and analyze user and functional requirements
• Build test cases, document developer guides, training guides, quick
reference guides, user guides, support guides etc.,
• Support any Remedy administration work and management work as required
• Application development, implementation and maintenance (I.e., near term
support of the Remedy Application, version 6.x or higher)
• ITIL Guidelines and processes
• Development, management and maintenance of functional and technical system
requirements
• Technical writing and documentation management
• System and infrastructure architecture and design

Skills Requirement:
• 5+ Years of IT experience
• Full Lifecycle development experience
• Strong written and oral communication skills
• Experience with Dimensions for software configuration management is a Plus
• Knowledge of next release of Remedy ITSM is a plus
• 2 years+ experience ITIL and process engineering
• ITIL Certifications

Educational Requirements:
• Bachelor degree or equivalent

Security Clearance Requirements:
• Must be a US Citizen
• Must be able to obtain a full CBP Background Investigation (BI) clearance

Interested candidates, please send your WORD formatted resume to:

Shree Varma - sva...@infopro.net
Archna Vasudeva - avasud...@infopro.net

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Re: installation problem of ARSystem 7.5

[Remedy Maniac]

maybe the problem is on the localhost ...
can anybody tell me what I need on my Windows box to open the GUI remotely?
Thanks
Siriche



Lyle Taylor wrote:

You probably need to install the 32-bit version of the X11 client libraries.  
You would only need an X server running on the Linux box if you are logged 
directly into the server.  If you are logged in from a remote host with an X 
server running on the remote host (e.g., your PC), then you don't need an X 
server running on the Linux box - you just need the appropriate X11 client 
libraries.  Since Java is a 32-bit application, it will need the 32-bit version 
of the X11 client libraries to run.

Does that make sense?

Lyle

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of siriche
Sent: Friday, October 30, 2009 1:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: installation problem of ARSystem 7.5

yes myremotehost is my PC.
But actually I think the problem comes from the fact, there is no X-Server
running on the server.
Which makes it difficult for the box to open up a x-window.
So I am just waiting for my sys admin to install or start the x-server.
But thanks anyway for your reply.
Siriche

  


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Re: installation problem of ARSystem 7.5

[Remedy Maniac]

yes thank you that makes sense.
But still doesn't solve my problem :-(
My sys admin pretend they have already installed the X11 client libraries.
here is what has been done
rpm -Uvh xorg-x11-devel-6.8.2-1.EL.13.36.i386.rpm 
xorg-x11-libs-6.8.2-1.EL.13.36.i386.rpm  
xorg-x11-Mesa-libGL-6.8.2-1.EL.13.36.i386.rpm expat-1.95.7-4.i386.rpm  
fontconfig-2.2.3-7.i386.rpm  freetype-2.1.9-1.i386.rpm  
zlib-1.2.1.2-1.2.i386.rpm

What do you think of ?
Probably something is missing ...



Lyle Taylor wrote:

You probably need to install the 32-bit version of the X11 client libraries.  
You would only need an X server running on the Linux box if you are logged 
directly into the server.  If you are logged in from a remote host with an X 
server running on the remote host (e.g., your PC), then you don't need an X 
server running on the Linux box - you just need the appropriate X11 client 
libraries.  Since Java is a 32-bit application, it will need the 32-bit version 
of the X11 client libraries to run.

Does that make sense?

Lyle

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of siriche
Sent: Friday, October 30, 2009 1:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: installation problem of ARSystem 7.5

yes myremotehost is my PC.
But actually I think the problem comes from the fact, there is no X-Server
running on the server.
Which makes it difficult for the box to open up a x-window.
So I am just waiting for my sys admin to install or start the x-server.
But thanks anyway for your reply.
Siriche

  


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