How to check that email has sent by AR Remedy email engine
Hi All, Can anybody tell me how to take the log of successful or failed outgoing mails. Actually in my case most of mails are being delivered but few are not going. I believe there is some form or log file which can tell that mail has been sent out from Remedy or not. I am using BMC Remedy 7 Thanks Regards Amanullah Software Consultant IT Application and Enterprise Management Emirates NBD Desk: +971 4 2092634 Mobile: +971 50 2182455 DISCLAIMER: This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error. Please notify the sender and delete the email destroying any hard copies of the original e-mail message and The sender will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: How to check that email has sent by AR Remedy email engine
Hey Amanullah, Yes there is a form called AR System Email Messages form. Look for the field 'Send Message'. It is on the 'Message Information' tab, you have to set 'Display Advanced Options' = Yes to see that tab. It sets that field to 'Sent' after sending the email, so you can search for 'Send Message' = Yes or Error to see which ones haven't gone out or returned some error... I would also advise that you put an index on that field, as the form can fill up very quickly and searches can be difficult. Hope that helps. Jason From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed) Sent: Monday, December 14, 2009 3:42 AM To: arslist@ARSLIST.ORG Subject: How to check that email has sent by AR Remedy email engine Hi All, Can anybody tell me how to take the log of successful or failed outgoing mails. Actually in my case most of mails are being delivered but few are not going. I believe there is some form or log file which can tell that mail has been sent out from Remedy or not. I am using BMC Remedy 7 Thanks Regards Amanullah Software Consultant IT Application and Enterprise Management Emirates NBD Desk: +971 4 2092634 Mobile: +971 50 2182455 DISCLAIMER: This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error. Please notify the sender and delete the email destroying any hard copies of the original e-mail message and The sender will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
fast way to find the object in Remedy
Hi, I am using Remedy 7 and need to know the quickest way to find that Objects (e.g. active links, Filters) related to Form. Thanks Regards Atif Akbar DISCLAIMER: This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error. Please notify the sender and delete the email destroying any hard copies of the original e-mail message and The sender will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Fetching data through search
Hi there, Even though I changed the option Limit number of items returned to unlimited but still it is fetching up to 10,000 records. Can anybody tell where to change this option to remove this check. Thanks Regards Amanullah Software Consultant IT Application and Enterprise Management Emirates NBD Desk: +971 4 2092634 Mobile: +971 50 2182455 DISCLAIMER: This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error. Please notify the sender and delete the email destroying any hard copies of the original e-mail message and The sender will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: fast way to find the object in Remedy
Hi Atif , Login to aradmin with administrator and in that go the Views tab in that go to BY FORM after going to that select the option Selected Forms and in the available forms :- select the form you want and add in the selected forms and click ok . Now you can find only that form or objects you want in active links , filters etc . Ravi ___ RAVI CHANDRA . RAMAGIRI Infrastructure Management Services Team System Administrator - Windows / Remedy (O) +91 40 44556600 (351) (C) +91 9985794493 (V) 847-879-4995 Ext:- 351 * ravi.ramag...@gssamerica.com mailto:rambabu.ru...@gssamerica.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of ITN (Atif Akbar) Sent: Monday, December 14, 2009 5:39 PM To: arslist@ARSLIST.ORG Subject: fast way to find the object in Remedy ** Hi, I am using Remedy 7 and need to know the quickest way to find that Objects (e.g. active links, Filters) related to Form. Thanks Regards Atif Akbar DISCLAIMER: This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error. Please notify the sender and delete the email destroying any hard copies of the original e-mail message and The sender will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. __ Information from ESET NOD32 Antivirus, version of virus signature database 4684 (20091213) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Fetching data through search
Hi, There is one server setting for this, and one client setting. Both must be set to 0/unlimited. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi there, Even though I changed the option Limit number of items returned to unlimited but still it is fetching up to 10,000 records. Can anybody tell where to change this option to remove this check. Thanks Regards Amanullah Software Consultant IT Application and Enterprise Management Emirates NBD Desk: +971 4 2092634 Mobile: +971 50 2182455 DISCLAIMER: This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error. Please notify the sender and delete the email destroying any hard copies of the original e-mail message and The sender will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are -- This message was scanned by ESVA and is believed to be clean. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
AW: Fetching data through search
** Hi, you may check: - the client setting - the server information setting: -- Max entries Returned by GetList -- ServerTable Field Chunk Size - per Form -- in the view definition(tab Advanced Results List, chunk size) - per Form --limitation on table fields (chunk size, tab Advanced display, , chunk size) Friendly regards, Jan Harenburg INFOSYS GmbH / INFOSYS ONLINE GmbH Solution Engineering * Software Integration jan.harenb...@infosys-online.de http://www.infosys-online.de Tel. 49 89 614471-0 Grünwalder Weg 13a D-82008 Unterhaching INFOSYS Online Sales Consulting Services GmbH Geschäftsführer: Dr. Anton Matheis, Roland Roßmüller Sitz der Gesellschaft: Unterhaching; Registergericht München HRB 123291 INFOSYS Gesellschaft für Informationssysteme und Software Engineering mbH Geschäftsführer: Dr. Anton Matheis, Roland Roßmüller Sitz der Gesellschaft: Unterhaching; Registergericht München HRB 82361 Von: Action Request System discussion list(ARSList) [arsl...@arslist.org] im Auftrag von ITN (Amanullah Bashir Ahmed) [ahmed...@emiratesnbd.com] Gesendet: Montag, 14. Dezember 2009 13:27 An: arslist@ARSLIST.ORG Betreff: Fetching data through search ** Hi there, Even though I changed the option “Limit number of items returned ” to unlimited but still it is fetching up to 10,000 records. Can anybody tell where to change this option to remove this check. Thanks Regards Amanullah Software Consultant IT Application and Enterprise Management Emirates NBD Desk: 971 4 2092634 Mobile: 971 50 2182455 DISCLAIMER: This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error. Please notify the sender and delete the email destroying any hard copies of the original e-mail message and The sender will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_
Re: How to check that email has sent by AR Remedy email engine
You can also see the error messages in the form AR System Email Error Logs. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Barnhill, Jason (Jason) Sent: Monday, December 14, 2009 3:02 AM To: arslist@ARSLIST.ORG Subject: Re: How to check that email has sent by AR Remedy email engine ** Hey Amanullah, Yes there is a form called AR System Email Messages form. Look for the field 'Send Message'. It is on the 'Message Information' tab, you have to set 'Display Advanced Options' = Yes to see that tab. It sets that field to 'Sent' after sending the email, so you can search for 'Send Message' = Yes or Error to see which ones haven't gone out or returned some error... I would also advise that you put an index on that field, as the form can fill up very quickly and searches can be difficult. Hope that helps. Jason From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed) Sent: Monday, December 14, 2009 3:42 AM To: arslist@ARSLIST.ORG Subject: How to check that email has sent by AR Remedy email engine Hi All, Can anybody tell me how to take the log of successful or failed outgoing mails. Actually in my case most of mails are being delivered but few are not going. I believe there is some form or log file which can tell that mail has been sent out from Remedy or not. I am using BMC Remedy 7 Thanks Regards Amanullah Software Consultant IT Application and Enterprise Management Emirates NBD Desk: +971 4 2092634 Mobile: +971 50 2182455 DISCLAIMER: This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error. Please notify the sender and delete the email destroying any hard copies of the original e-mail message and The sender will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: How to check that email has sent by AR Remedy email engine
Amanullah, Building on what Jason stated, I've noticed sometimes that even if 'Send Message' = Yes, the message has not gone out. For me, I also confirm that the 'Date Sent' field has a value. If it does, I usually can confirm that the message has been sent. If 'Date Sent' is NULL, it may mean the message is queued up to send but hasn't gone out yet. Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Barnhill, Jason (Jason) Sent: Monday, December 14, 2009 4:02 AM To: arslist@ARSLIST.ORG Subject: Re: How to check that email has sent by AR Remedy email engine ** Hey Amanullah, Yes there is a form called AR System Email Messages form. Look for the field 'Send Message'. It is on the 'Message Information' tab, you have to set 'Display Advanced Options' = Yes to see that tab. It sets that field to 'Sent' after sending the email, so you can search for 'Send Message' = Yes or Error to see which ones haven't gone out or returned some error... I would also advise that you put an index on that field, as the form can fill up very quickly and searches can be difficult. Hope that helps. Jason From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed) Sent: Monday, December 14, 2009 3:42 AM To: arslist@ARSLIST.ORG Subject: How to check that email has sent by AR Remedy email engine Hi All, Can anybody tell me how to take the log of successful or failed outgoing mails. Actually in my case most of mails are being delivered but few are not going. I believe there is some form or log file which can tell that mail has been sent out from Remedy or not. I am using BMC Remedy 7 Thanks Regards Amanullah Software Consultant IT Application and Enterprise Management Emirates NBD Desk: +971 4 2092634 Mobile: +971 50 2182455 DISCLAIMER: This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error. Please notify the sender and delete the email destroying any hard copies of the original e-mail message and The sender will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Task error - suggestions?
Richard, I found the KB article but no def file. Where is it located? Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of copits.rich...@bwc.state.oh.us Sent: Monday, December 14, 2009 7:39 AM To: arslist@ARSLIST.ORG Subject: Re: Task error - suggestions? Finally got a solution! This problem is logged as defect SW00336037. They say that this will be fixed in 7.5.01 patch 002. There is a hotfix def file that you can get that fixes it in the meantime that will allow the ad-hoc tasks to be activated when the status of the incident is created as “In Progress”. You can also get around it right now by a bit of a different roundabout technique. If the task is created while the parent incident is “In Progress” you have to take the incident back to a previous status (such as assigned….) , save it, and then take it again to “In Progress” and save it. That way you’ll be able to modify the tasks status. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Friday, December 04, 2009 12:09 PM To: arslist@ARSLIST.ORG Subject: Re: Task error - suggestions? I currently have a ticket open for this as well. I can't re-produce it at will so I can't get logs. This was their suggested solution: Solution There is a hidden field associated with the TMS:Task form, State (10003019). This field must be set to Active for the task to allow a status change. For some reason, the OOB workflow has been found to intermittently fail in setting this. The exact cause is still under evaluation. The defect related to this is SW00316007. In-house testing of a simple active link which pushes the value of Active to this field for the task in question has succeeded in triggering the other OOB workflow to advance the status of the task. For example: One way to accomplish this would be to create a new form with a character field and a button. The character field is populated with the ID of the task that needs to be moved from Staged, expl – TAS13. Pressing the button will trigger an active link to search the TMS:Task form for the matching task record (a Push If action). When found, it will push to the field, State, a value of http://rkm.bmc.com/rkm/viewdoc.jsp?remedy=1do...ype=Publishedterms=searchTermsuser=Self Help (1 of 2) [11/30/2009 11:04:20 AM] Document Viewer Active. This action should trigger the other out of box workflow to then change the Status of the task to either Pending or Assigned. NOTE: Be sure to have proper backups when trying custom workflow in case it is found necessary to restore to original state. Anne Ramey From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf Sent: Friday, December 04, 2009 9:52 AM To: arslist@ARSLIST.ORG Subject: Re: Task error - suggestions? Richard, What is your Issue #? I had a ticket open for this but they closed it out because at the time, I didn’t know how to reproduce. I will re-open but possibly they can relate the issues together. Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of copits.rich...@bwc.state.oh.us Sent: Friday, December 04, 2009 9:44 AM To: arslist@ARSLIST.ORG Subject: Re: Task error - suggestions? OK. Thanks. The task that won’t change is the first (and only) ad-hoc task. I have a ticket open with BMC so we’ll see what they suggest…. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sabyson Fernandes Sent: Friday, December 04, 2009 9:34 AM To: arslist@ARSLIST.ORG Subject: Re: Task error - suggestions? ** Hi Richard, The tasks need to be activated by the parent object i.e. incident/change or any predecessor task/task groups in a sequential flow. For incident setting the status of In Progress will activate the first task or task group associated to the incident. There is a known issue when sometimes the task flow is broken and the tasks do not get activated. This mainly happens when you have a cancelled task somewhere in the middle of a sequence. The way to manually activate the task is to set the 'State' field on the task to active. You can do this by workflow to push this value into the relevant task from a display only form that you can create. BMC support advised that we install ITSM patch 9 to resolve the issue when a task does not get activated. We did install patch 9, but there were 2 major issues that got introduced as a result of installing the patch. We got a hot fix for one of them and the other issue is still open. Regards, Saby From: copits.rich...@bwc.state.oh.us
Re: Task error - suggestions?
We obtained it from the BMC support folks. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf Sent: Monday, December 14, 2009 9:02 AM To: arslist@ARSLIST.ORG Subject: Re: Task error - suggestions? Richard, I found the KB article but no def file. Where is it located? Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of copits.rich...@bwc.state.oh.us Sent: Monday, December 14, 2009 7:39 AM To: arslist@ARSLIST.ORG Subject: Re: Task error - suggestions? Finally got a solution! This problem is logged as defect SW00336037. They say that this will be fixed in 7.5.01 patch 002. There is a hotfix def file that you can get that fixes it in the meantime that will allow the ad-hoc tasks to be activated when the status of the incident is created as “In Progress”. You can also get around it right now by a bit of a different roundabout technique. If the task is created while the parent incident is “In Progress” you have to take the incident back to a previous status (such as assigned….) , save it, and then take it again to “In Progress” and save it. That way you’ll be able to modify the tasks status. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message.
How To Track Floating HD licenses
We have floating ARS and Help Desk licenses. It is easy to track our ARS license usage. Is there a way to also track our floating Help Desk license usage? We are on ARS 7.1 and Help Desk 5.6. Thanks, Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com http://www.scholastic.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: How To Track Floating HD licenses
Hi,
Licenses in Help Desk 5.6 are not tracked by the system.
You could build some workflow to push information to a tracking form.
For example a filter that runs on GetEntry/Submit/Modify that
creates/updates a record in your tracking form with the following search:
('Submitter' = $USER$ AND 'Modified Date' $TIMESTAMP$ - 60*60)
Short Description = $OPERATION$
This filter should be attached to the the HPD:HelpDesk-form and possibly
some other forms as well.
This will give you something similar to the user-log where you have one
record per individual user session. The sample above gives you a one-hour
timeout between sessions.
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.
We have floating ARS and Help Desk licenses. It is easy to track our ARS
license usage. Is there a way to also track our floating Help Desk
license usage? We are on ARS 7.1 and Help Desk 5.6.
Thanks,
Brian Sokol
Manager, Desktop Services
Scholastic Inc.
557 Broadway
NY, NY 10012
(212) 343-6494
http://www.Scholastic.com http://www.scholastic.com/
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Re: How To Track Floating HD licenses
Brian, The ability to monitor ITSM application user licenses is not included with the OOTB products until version 7.x. That being said, what I did to estimate the usage was too create a form which collected the users who submitted of modified a HPD:HelpDesk request. I then created a flashboard to show me the count that had occurred in the last hour. The main flaw in this logic is that this only account for the main Help Desk form and did not account for any of the other forms which are a part of this application. I hope this helps. Kelly Gatewood Senior Solutions Architect IT Prophets Cell 615-830-5078 www.itprophets.comhttp://www.itprophets.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian Sent: Monday, December 14, 2009 9:10 AM To: arslist@ARSLIST.ORG Subject: How To Track Floating HD licenses ** We have floating ARS and Help Desk licenses. It is easy to track our ARS license usage. Is there a way to also track our floating Help Desk license usage? We are on ARS 7.1 and Help Desk 5.6. Thanks, Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.comhttp://www.scholastic.com/ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: How To Track Floating HD licenses
Hi, If you only have one application on this server, the AR System License Usage and the Application License Usage is the same thing. Remember that license are taken on Search as well as on Modify/Submit. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Brian, The ability to monitor ITSM application user licenses is not included with the OOTB products until version 7.x. That being said, what I did to estimate the usage was too create a form which collected the users who submitted of modified a HPD:HelpDesk request. I then created a flashboard to show me the count that had occurred in the last hour. The main flaw in this logic is that this only account for the main Help Desk form and did not account for any of the other forms which are a part of this application. I hope this helps. Kelly Gatewood Senior Solutions Architect IT Prophets Cell 615-830-5078 www.itprophets.comhttp://www.itprophets.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian Sent: Monday, December 14, 2009 9:10 AM To: arslist@ARSLIST.ORG Subject: How To Track Floating HD licenses ** We have floating ARS and Help Desk licenses. It is easy to track our ARS license usage. Is there a way to also track our floating Help Desk license usage? We are on ARS 7.1 and Help Desk 5.6. Thanks, Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.comhttp://www.scholastic.com/ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are -- This message was scanned by ESVA and is believed to be clean. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: How To Track Floating HD licenses
Misi, We have other apps as well. Not everyone has a Help Desk license. They may only have an ARS license. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky Sent: Monday, December 14, 2009 11:19 AM To: arslist@ARSLIST.ORG Subject: Re: How To Track Floating HD licenses Hi, If you only have one application on this server, the AR System License Usage and the Application License Usage is the same thing. Remember that license are taken on Search as well as on Modify/Submit. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Brian, The ability to monitor ITSM application user licenses is not included with the OOTB products until version 7.x. That being said, what I did to estimate the usage was too create a form which collected the users who submitted of modified a HPD:HelpDesk request. I then created a flashboard to show me the count that had occurred in the last hour. The main flaw in this logic is that this only account for the main Help Desk form and did not account for any of the other forms which are a part of this application. I hope this helps. Kelly Gatewood Senior Solutions Architect IT Prophets Cell 615-830-5078 www.itprophets.comhttp://www.itprophets.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian Sent: Monday, December 14, 2009 9:10 AM To: arslist@ARSLIST.ORG Subject: How To Track Floating HD licenses ** We have floating ARS and Help Desk licenses. It is easy to track our ARS license usage. Is there a way to also track our floating Help Desk license usage? We are on ARS 7.1 and Help Desk 5.6. Thanks, Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.comhttp://www.scholastic.com/ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are -- This message was scanned by ESVA and is believed to be clean. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: How To Track Floating HD licenses
Hi Brian, In that case you need to take the advice of Kelly Gatewood into account! Best Regards - Misi, RRR AB, http://rrr.se Misi, We have other apps as well. Not everyone has a Help Desk license. They may only have an ARS license. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky Sent: Monday, December 14, 2009 11:19 AM To: arslist@ARSLIST.ORG Subject: Re: How To Track Floating HD licenses Hi, If you only have one application on this server, the AR System License Usage and the Application License Usage is the same thing. Remember that license are taken on Search as well as on Modify/Submit. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Brian, The ability to monitor ITSM application user licenses is not included with the OOTB products until version 7.x. That being said, what I did to estimate the usage was too create a form which collected the users who submitted of modified a HPD:HelpDesk request. I then created a flashboard to show me the count that had occurred in the last hour. The main flaw in this logic is that this only account for the main Help Desk form and did not account for any of the other forms which are a part of this application. I hope this helps. Kelly Gatewood Senior Solutions Architect IT Prophets Cell 615-830-5078 www.itprophets.comhttp://www.itprophets.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian Sent: Monday, December 14, 2009 9:10 AM To: arslist@ARSLIST.ORG Subject: How To Track Floating HD licenses ** We have floating ARS and Help Desk licenses. It is easy to track our ARS license usage. Is there a way to also track our floating Help Desk license usage? We are on ARS 7.1 and Help Desk 5.6. Thanks, Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.comhttp://www.scholastic.com/ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are -- This message was scanned by ESVA and is believed to be clean. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are -- This message was scanned by ESVA and is believed to be clean. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: fast way to find the object in Remedy
Atif, Since you say 'quickest' technically the AR Admin tool isn't the 'quickest' way to find objects especially if you have all those OTB apps of ITSM installed.. The quickest way would be trying a database search.. For e.g. if you want to search for all AL's tied to a particular form: select name from actlink where schemaid in (select schemaid from arschema where name = 'your schema name'; You could also use the exist clause instead of in, which I am told has a performance advantage.. These searches will take no more than a few seconds (1 to 2 or 3 seconds) as opposed to nearly a minute or more on the Admin tool.. You could run similar searches for other objects like filters, menus, etc.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of ITN (Atif Akbar) Sent: Monday, December 14, 2009 7:09 AM To: arslist@ARSLIST.ORG Subject: fast way to find the object in Remedy ** Hi, I am using Remedy 7 and need to know the quickest way to find that Objects (e.g. active links, Filters) related to Form. Thanks Regards Atif Akbar DISCLAIMER: This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error. Please notify the sender and delete the email destroying any hard copies of the original e-mail message and The sender will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
ARERR 44901
I've created 2 new product categories for database and application system as shown below. I'd like to assign these categories to CI's I've created in order to my users to be able to search by the type of CI. But I am getting ARERR44901 when I search for a database on BMC.CORE:BMC_Database and try to assign these categories to a database.. not sure why. Any ideas? Thanks, Marcelo ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are attachment: Picture (Device Independent Bitmap) 1.jpg
Re: fast way to find the object in Remedy
You could also do it fairly easily in Developer Studio, if you're brave enough to use Developer Studio against a 7.1 server (I haven't really had any issues so far). Developer Studio lets you easily filter workflow and forms based on various criteria, one of which is the Primary Form for the workflow. I haven't found a way to bring up workflow associated to a form that isn't the primary form, though. That seems to be a drawback of Dev Studio. But then again, I may just have missed that option... Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Monday, December 14, 2009 12:17 PM To: arslist@ARSLIST.ORG Subject: Re: fast way to find the object in Remedy ** Atif, Since you say 'quickest' technically the AR Admin tool isn't the 'quickest' way to find objects especially if you have all those OTB apps of ITSM installed.. The quickest way would be trying a database search.. For e.g. if you want to search for all AL's tied to a particular form: select name from actlink where schemaid in (select schemaid from arschema where name = 'your schema name'; You could also use the exist clause instead of in, which I am told has a performance advantage.. These searches will take no more than a few seconds (1 to 2 or 3 seconds) as opposed to nearly a minute or more on the Admin tool.. You could run similar searches for other objects like filters, menus, etc.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of ITN (Atif Akbar) Sent: Monday, December 14, 2009 7:09 AM To: arslist@ARSLIST.ORG Subject: fast way to find the object in Remedy ** Hi, I am using Remedy 7 and need to know the quickest way to find that Objects (e.g. active links, Filters) related to Form. Thanks Regards Atif Akbar DISCLAIMER: This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error. Please notify the sender and delete the email destroying any hard copies of the original e-mail message and The sender will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: fast way to find the object in Remedy
Another option is if you have a documentation utility like ARInside (www.arinside.org). From here you can view all fields and workflow related to the form and go down to the field level as well. If you still want to stick to the admin tool, as Joe pointed out, it can be slow at times. If I need to do this, I restrict the number of objects I am viewing by using the View - By form functionality in the admin tool. Saby From: Joe D'Souza jdso...@shyle.net To: arslist@ARSLIST.ORG Sent: Mon, December 14, 2009 2:16:40 PM Subject: Re: fast way to find the object in Remedy ** Atif, Since you say 'quickest' technically the AR Admin tool isn't the 'quickest' way to find objects especially if you have all those OTB apps of ITSM installed.. The quickest way would be trying a database search.. For e.g. if you want to search for all AL's tied to a particular form: select name from actlink where schemaid in (select schemaid from arschema where name = 'your schema name'; You could also use the exist clause instead of in, which I am told has a performance advantage.. These searches will take no more than a few seconds (1 to 2 or 3 seconds) as opposed to nearly a minute or more on the Admin tool.. You could run similar searches for other objects like filters, menus, etc.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of ITN (Atif Akbar) Sent: Monday, December 14, 2009 7:09 AM To: arslist@ARSLIST.ORG Subject: fast way to find the object in Remedy ** Hi, I am using Remedy 7 and need to know the quickest way to find that Objects (e.g. active links, Filters) related to Form. Thanks Regards Atif Akbar DISCLAIMER: This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error. Please notify the sender and delete the email destroying any hard copies of the original e-mail message and The sender will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons._Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
CORRECTION: fast way to find the object in Remedy
I just noticed that in my post I missed out a bracket but then if you have already attempted to use that statement you might have already figured that out.. The statement should have been.. select name from actlink where schemaid in (select schemaid from arschema where name = 'your schema name'); If you do not get a distinct set of results and its not ordered you could modify it as select distinct name from actlink where schemaid in (select schemaid from arschema where name = 'your schema name') ordered by name; Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Sabyson Fernandes Sent: Monday, December 14, 2009 2:47 PM To: arslist@ARSLIST.ORG Subject: Re: fast way to find the object in Remedy ** Another option is if you have a documentation utility like ARInside (www.arinside.org). From here you can view all fields and workflow related to the form and go down to the field level as well. If you still want to stick to the admin tool, as Joe pointed out, it can be slow at times. If I need to do this, I restrict the number of objects I am viewing by using the View - By form functionality in the admin tool. Saby -- From: Joe D'Souza jdso...@shyle.net To: arslist@ARSLIST.ORG Sent: Mon, December 14, 2009 2:16:40 PM Subject: Re: fast way to find the object in Remedy ** Atif, Since you say 'quickest' technically the AR Admin tool isn't the 'quickest' way to find objects especially if you have all those OTB apps of ITSM installed.. The quickest way would be trying a database search.. For e.g. if you want to search for all AL's tied to a particular form: select name from actlink where schemaid in (select schemaid from arschema where name = 'your schema name'; You could also use the exist clause instead of in, which I am told has a performance advantage.. These searches will take no more than a few seconds (1 to 2 or 3 seconds) as opposed to nearly a minute or more on the Admin tool.. You could run similar searches for other objects like filters, menus, etc.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of ITN (Atif Akbar) Sent: Monday, December 14, 2009 7:09 AM To: arslist@ARSLIST.ORG Subject: fast way to find the object in Remedy ** Hi, I am using Remedy 7 and need to know the quickest way to find that Objects (e.g. active links, Filters) related to Form. Thanks Regards Atif Akbar DISCLAIMER: This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error. Please notify the sender and delete the email destroying any hard copies of the original e-mail message and The sender will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Getting Midtier to work on mobile devices: how far can it go?
Joe, Droid is Google's operating system that uses a Webkit based browser. iPhone's browser is built on Webkit too. I don't want to get hung up on the specifics. I just want to hear about successes and failures from people that have tried to get Midtier to work on different mobile devices. Anybody? --- On Mon, 12/14/09, Joe D'Souza jdso...@shyle.net wrote: From: Joe D'Souza jdso...@shyle.net Subject: Re: Getting Midtier to work on mobile devices: how far can it go? To: arslist@ARSLIST.ORG Date: Monday, December 14, 2009, 2:35 AM Hey Rabi, I assumed your smartphone (since you claimed you are using that) is loaded with Windows mobile OS which is a MS product and uses Internet Explorer as its browser.. I was and still am under the impression that it was Microsoft that first coined the term smartphones for devices that were PDA's with a phone function included.. Hence my assumption that you had IE on your phone.. It has nothing to do on the day of the week I swear - such things have an effect on only mortal humans haha!! On a serious note, if you do not have IE, you must be using either a mac phone (iPhone) or a blackberry?? Or maybe even the latest Nuvi Garmin phone or one of the Nokia PDA/phones? In that case yes it MAY not be IE - About 5 years ago I did have had a fancy Nokia phone that was not a Windows mobile phone and did have IE in its OS.. If it is not IE that you are using then there is your small problem in the first place. The Mid-Tier application was generally tested for IE browsers on PC's and to the best of my knowledge IE browsers on wireless devices as well. I am not sure if it is even tested for blackberries.. I used the mid tier application on a my older phone that had a Windows 6 OS and did not have the same problem you said you are experiencing which is why I suggested downgrading it to a lower version (just in case the newer one is not compatible).. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Rabi Tripathi Sent: Sunday, December 13, 2009 11:58 PM To: arslist@ARSLIST.ORG Subject: Re: Getting Midtier to work on mobile devices: how far can it go? Joe: You said (a lot)-- Try lower version of IE. Try newer phone firmware. Consider it a bug on the phone browser. Open a ticket with phone company to find out why midtier won't work on their browser. It's not IE...but it's a Sunday reply, so I have to thank you. :) --- On Sun, 12/13/09, Joe D'Souza jdso...@shyle.net wrote: From: Joe D'Souza jdso...@shyle.net Subject: Re: Getting Midtier to work on mobile devices: how far can it go? To: arslist@ARSLIST.ORG Date: Sunday, December 13, 2009, 5:48 PM Rabi, This could well be a problem with the version of IE used in your smart phone.. try backdating (if a lower version is available) or updating the HTC phones firmware if an update is available, so you can check if a previous version or a later released version works better? Also it looks like a bug with the browser on the smart phone since all these things work on browsers on a PC including non IE browsers such as safari and FireFox with a few limitations that are not really that significant.. So I may raise a ticket with the vendors of your phone too and have them try out what you are experiencing and compare the difference from a PC and a smart phone in case you have your applications deployed on the web so they could access your pages and experience your problems first hand.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Rabi Tripathi Sent: Sunday, December 13, 2009 5:15 PM To: arslist@ARSLIST.ORG Subject: Re: Getting Midtier to work on mobile devices: how far can it go? One more thing with Eris Droid: double clicking on a table row is not registered, because that is intercepted by Droid to do a zoom out. This can perhaps be changed in Droid configuration. --- On Sun, 12/13/09, Rabi Tripathi ars_l...@yahoo.com wrote: From: Rabi Tripathi ars_l...@yahoo.com Subject: Getting Midtier to work on mobile devices: how far can it go? To: arslist@arslist.org Date: Sunday, December 13, 2009, 5:08 PM Hi all, I just started testing Midtier performance on Smart Phone browsers. It appears that forms and workflow tend to work on phone browsers, but have limitations. Has anybody played around with this? Your experience? I am trying a custom console form on HTC Eris Droid that I just got from Verizon. This and many other more complex pages render fine, but when working on the forms, there are some issues. The most annoying for me at this point are: -Menu selection doesn't work. Menus list items ok, but I can't
Re: Getting Midtier to work on mobile devices: how far can it go?
People have been using Remedy on Blackberry and Palm devices for years. Aeroprise, MobileReach, and a slew of other companies have written apps and plugins to do just that. If you are trying to do it without one of those apps, you could size down a view of a form and view it on any device that can run a browser. I would recommend that you make a small front-end form for that use, so that all of the Active Links associated with a big form won't load onto the device and eat up its memory. Rick On Mon, Dec 14, 2009 at 12:49 PM, Rabi Tripathi ars_l...@yahoo.com wrote: Joe, Droid is Google's operating system that uses a Webkit based browser. iPhone's browser is built on Webkit too. I don't want to get hung up on the specifics. I just want to hear about successes and failures from people that have tried to get Midtier to work on different mobile devices. Anybody? --- On Mon, 12/14/09, Joe D'Souza jdso...@shyle.net wrote: From: Joe D'Souza jdso...@shyle.net Subject: Re: Getting Midtier to work on mobile devices: how far can it go? To: arslist@ARSLIST.ORG Date: Monday, December 14, 2009, 2:35 AM Hey Rabi, I assumed your smartphone (since you claimed you are using that) is loaded with Windows mobile OS which is a MS product and uses Internet Explorer as its browser.. I was and still am under the impression that it was Microsoft that first coined the term smartphones for devices that were PDA's with a phone function included.. Hence my assumption that you had IE on your phone.. It has nothing to do on the day of the week I swear - such things have an effect on only mortal humans haha!! On a serious note, if you do not have IE, you must be using either a mac phone (iPhone) or a blackberry?? Or maybe even the latest Nuvi Garmin phone or one of the Nokia PDA/phones? In that case yes it MAY not be IE - About 5 years ago I did have had a fancy Nokia phone that was not a Windows mobile phone and did have IE in its OS.. If it is not IE that you are using then there is your small problem in the first place. The Mid-Tier application was generally tested for IE browsers on PC's and to the best of my knowledge IE browsers on wireless devices as well. I am not sure if it is even tested for blackberries.. I used the mid tier application on a my older phone that had a Windows 6 OS and did not have the same problem you said you are experiencing which is why I suggested downgrading it to a lower version (just in case the newer one is not compatible).. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Rabi Tripathi Sent: Sunday, December 13, 2009 11:58 PM To: arslist@ARSLIST.ORG Subject: Re: Getting Midtier to work on mobile devices: how far can it go? Joe: You said (a lot)-- Try lower version of IE. Try newer phone firmware. Consider it a bug on the phone browser. Open a ticket with phone company to find out why midtier won't work on their browser. It's not IE...but it's a Sunday reply, so I have to thank you. :) --- On Sun, 12/13/09, Joe D'Souza jdso...@shyle.net wrote: From: Joe D'Souza jdso...@shyle.net Subject: Re: Getting Midtier to work on mobile devices: how far can it go? To: arslist@ARSLIST.ORG Date: Sunday, December 13, 2009, 5:48 PM Rabi, This could well be a problem with the version of IE used in your smart phone.. try backdating (if a lower version is available) or updating the HTC phones firmware if an update is available, so you can check if a previous version or a later released version works better? Also it looks like a bug with the browser on the smart phone since all these things work on browsers on a PC including non IE browsers such as safari and FireFox with a few limitations that are not really that significant.. So I may raise a ticket with the vendors of your phone too and have them try out what you are experiencing and compare the difference from a PC and a smart phone in case you have your applications deployed on the web so they could access your pages and experience your problems first hand.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Rabi Tripathi Sent: Sunday, December 13, 2009 5:15 PM To: arslist@ARSLIST.ORG Subject: Re: Getting Midtier to work on mobile devices: how far can it go? One more thing with Eris Droid: double clicking on a table row is not registered, because that is intercepted by Droid to do a zoom out. This can perhaps be changed in Droid configuration. --- On Sun, 12/13/09, Rabi Tripathi ars_l...@yahoo.com wrote: From: Rabi Tripathi ars_l...@yahoo.com Subject: Getting
Reporting from Share:Application_Properties question....
I'd like to get a report out of SHARE:Application_Properties that lists name, version and patch values but these don't appear to be selectable items from the reporting choices. Is there a utility that anyone has run across that can be used to display these or will it need to be developed by or database guy? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Reporting from Share:Application_Properties question....
Richard, Where are you trying to select these from? The results list? Or the Reporting interface of the user tool? Either case it should be selectable.. You can report or even export the whole contents of the Share Properties form if you need to. I do it whenever I have need to 'fix' problems with the data in that form so that I have a backup in case something goes wrong... Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of copits.rich...@bwc.state.oh.us Sent: Monday, December 14, 2009 3:58 PM To: arslist@ARSLIST.ORG Subject: Reporting from Share:Application_Properties question ** I'd like to get a report out of SHARE:Application_Properties that lists name, version and patch values but these don't appear to be selectable items from the reporting choices. Is there a utility that anyone has run across that can be used to display these or will it need to be developed by or database guy? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Reporting from Share:Application_Properties question....
What I was doing was bringing up SHARE:Application_properties and then doing a search to display all in the top pane. This has in the upper pane Property Name, Property Value, Application ID and Instance ID. In the lower pane it shows All Application Properties on a tab and in the window Property Name and Property value. In this window - depending on what's selected - I can get the name (Incident Management), the version (7.5) and the patch level (001). I tried going to tools/reporting and printing it from there but don't see any way to print what's in the lower selected tab. Now, I'm new at this ...so how can I report everything that I see in the lower pane? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Monday, December 14, 2009 4:07 PM To: arslist@ARSLIST.ORG Subject: Re: Reporting from Share:Application_Properties question ** Richard, Where are you trying to select these from? The results list? Or the Reporting interface of the user tool? Either case it should be selectable.. You can report or even export the whole contents of the Share Properties form if you need to. I do it whenever I have need to 'fix' problems with the data in that form so that I have a backup in case something goes wrong... Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of copits.rich...@bwc.state.oh.us Sent: Monday, December 14, 2009 3:58 PM To: arslist@ARSLIST.ORG Subject: Reporting from Share:Application_Properties question ** I'd like to get a report out of SHARE:Application_Properties that lists name, version and patch values but these don't appear to be selectable items from the reporting choices. Is there a utility that anyone has run across that can be used to display these or will it need to be developed by or database guy? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Getting Midtier to work on mobile devices: how far can it go?
I just tried on my iPhone with mid-tier 7.5p3. I was able to log in, the home page rendered correctly, but I was unable to scroll up or down to see the entire contents of the entry point list on the left. I did not try with direct URL's but I bet it works... at least partially. Here's a screenshot. Nevermind on the screenshot - listserv keeps rejecting. Tony Worthington | Sr. Technical Analyst | Kohl?s Department Stores N56 W17000 Ridgewood Drive | Menomonee Falls, WI 53051 | office: (262) 703-7763 | e-mail: tony.worthing...@kohls.com From: Rabi Tripathi ars_l...@yahoo.com To: arslist@ARSLIST.ORG Date: 12/14/2009 02:49 PM Subject: Re: Getting Midtier to work on mobile devices: how far can it go? Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Joe, Droid is Google's operating system that uses a Webkit based browser. iPhone's browser is built on Webkit too. I don't want to get hung up on the specifics. I just want to hear about successes and failures from people that have tried to get Midtier to work on different mobile devices. Anybody? --- On Mon, 12/14/09, Joe D'Souza jdso...@shyle.net wrote: From: Joe D'Souza jdso...@shyle.net Subject: Re: Getting Midtier to work on mobile devices: how far can it go? To: arslist@ARSLIST.ORG Date: Monday, December 14, 2009, 2:35 AM Hey Rabi, I assumed your smartphone (since you claimed you are using that) is loaded with Windows mobile OS which is a MS product and uses Internet Explorer as its browser.. I was and still am under the impression that it was Microsoft that first coined the term smartphones for devices that were PDA's with a phone function included.. Hence my assumption that you had IE on your phone.. It has nothing to do on the day of the week I swear - such things have an effect on only mortal humans haha!! On a serious note, if you do not have IE, you must be using either a mac phone (iPhone) or a blackberry?? Or maybe even the latest Nuvi Garmin phone or one of the Nokia PDA/phones? In that case yes it MAY not be IE - About 5 years ago I did have had a fancy Nokia phone that was not a Windows mobile phone and did have IE in its OS.. If it is not IE that you are using then there is your small problem in the first place. The Mid-Tier application was generally tested for IE browsers on PC's and to the best of my knowledge IE browsers on wireless devices as well. I am not sure if it is even tested for blackberries.. I used the mid tier application on a my older phone that had a Windows 6 OS and did not have the same problem you said you are experiencing which is why I suggested downgrading it to a lower version (just in case the newer one is not compatible).. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Rabi Tripathi Sent: Sunday, December 13, 2009 11:58 PM To: arslist@ARSLIST.ORG Subject: Re: Getting Midtier to work on mobile devices: how far can it go? Joe: You said (a lot)-- Try lower version of IE. Try newer phone firmware. Consider it a bug on the phone browser. Open a ticket with phone company to find out why midtier won't work on their browser. It's not IE...but it's a Sunday reply, so I have to thank you. :) --- On Sun, 12/13/09, Joe D'Souza jdso...@shyle.net wrote: From: Joe D'Souza jdso...@shyle.net Subject: Re: Getting Midtier to work on mobile devices: how far can it go? To: arslist@ARSLIST.ORG Date: Sunday, December 13, 2009, 5:48 PM Rabi, This could well be a problem with the version of IE used in your smart phone.. try backdating (if a lower version is available) or updating the HTC phones firmware if an update is available, so you can check if a previous version or a later released version works better? Also it looks like a bug with the browser on the smart phone since all these things work on browsers on a PC including non IE browsers such as safari and FireFox with a few limitations that are not really that significant.. So I may raise a ticket with the vendors of your phone too and have them try out what you are experiencing and compare the difference from a PC and a smart phone in case you have your applications deployed on the web so they could access your pages and experience your problems first hand.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Rabi Tripathi Sent: Sunday, December 13, 2009 5:15 PM To: arslist@ARSLIST.ORG Subject: Re: Getting Midtier to work on mobile devices: how far can it go? One more thing with Eris Droid: double clicking on a table row is not registered, because that is intercepted by Droid to do a zoom out. This can perhaps be changed in Droid configuration. --- On Sun, 12/13/09, Rabi Tripathi
Re: Reporting from Share:Application_Properties question....
There's an app for that on BMCDN... Steve Wilson wrote it... http://communities.bmc.com/communities/docs/DOC-6451 Application Properties Console_v2.0.zip The Application Properties Console provides a user friendly way to access application property data stored in the SHARE:Application_Properties form. You should be able to run a report on the form ... just search/group on application ID (guid) Tony Worthington | Sr. Technical Analyst | Kohl?s Department Stores N56 W17000 Ridgewood Drive | Menomonee Falls, WI 53051 | office: (262) 703-7763 | e-mail: tony.worthing...@kohls.com From: copits.rich...@bwc.state.oh.us To: arslist@ARSLIST.ORG Date: 12/14/2009 03:21 PM Subject: Re: Reporting from Share:Application_Properties question Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** What I was doing was bringing up SHARE:Application_properties and then doing a search to display all in the top pane. This has in the ?upper pane? Property Name, Property Value, Application ID and Instance ID. In the lower pane it shows ?All Application Properties? on a tab and in the window Property Name and Property value. In this window ? depending on what?s selected ? I can get the name (Incident Management), the version (7.5) and the patch level (001). I tried going to tools/reporting and printing it from there but don?t see any way to print what?s in the lower ?selected? tab. Now, I?m new at this ?so how can I report everything that I see in the lower pane? From: Action Request System discussion list(ARSList) [ mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Monday, December 14, 2009 4:07 PM To: arslist@ARSLIST.ORG Subject: Re: Reporting from Share:Application_Properties question ** Richard, Where are you trying to select these from? The results list? Or the Reporting interface of the user tool? Either case it should be selectable.. You can report or even export the whole contents of the Share Properties form if you need to. I do it whenever I have need to 'fix' problems with the data in that form so that I have a backup in case something goes wrong... Joe -Original Message- From: Action Request System discussion list(ARSList) [ mailto:arsl...@arslist.org]on Behalf Of copits.rich...@bwc.state.oh.us Sent: Monday, December 14, 2009 3:58 PM To: arslist@ARSLIST.ORG Subject: Reporting from Share:Application_Properties question ** I?d like to get a report out of SHARE:Application_Properties that lists name, version and patch values but these don?t appear to be selectable items from the reporting choices. Is there a utility that anyone has run across that can be used to display these or will it need to be developed by or database guy? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ** CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages by authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Reporting from Share:Application_Properties question....
You need to select the fields you see in the Reporting dialog, and then use those to create a report.. If you want to call me, write to me offline and I'll send you my number and I'll guide you.. You would need to be my 'eyes' though on what you see on your screen as I am not facing a Remedy server right now.. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of copits.rich...@bwc.state.oh.us Sent: Monday, December 14, 2009 4:19 PM To: arslist@ARSLIST.ORG Subject: Re: Reporting from Share:Application_Properties question ** What I was doing was bringing up SHARE:Application_properties and then doing a search to display all in the top pane. This has in the upper pane Property Name, Property Value, Application ID and Instance ID. In the lower pane it shows All Application Properties on a tab and in the window Property Name and Property value. In this window - depending on what's selected - I can get the name (Incident Management), the version (7.5) and the patch level (001). I tried going to tools/reporting and printing it from there but don't see any way to print what's in the lower selected tab. Now, I'm new at this .so how can I report everything that I see in the lower pane? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Monday, December 14, 2009 4:07 PM To: arslist@ARSLIST.ORG Subject: Re: Reporting from Share:Application_Properties question ** Richard, Where are you trying to select these from? The results list? Or the Reporting interface of the user tool? Either case it should be selectable.. You can report or even export the whole contents of the Share Properties form if you need to. I do it whenever I have need to 'fix' problems with the data in that form so that I have a backup in case something goes wrong... Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of copits.rich...@bwc.state.oh.us Sent: Monday, December 14, 2009 3:58 PM To: arslist@ARSLIST.ORG Subject: Reporting from Share:Application_Properties question ** I'd like to get a report out of SHARE:Application_Properties that lists name, version and patch values but these don't appear to be selectable items from the reporting choices. Is there a utility that anyone has run across that can be used to display these or will it need to be developed by or database guy? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Getting Midtier to work on mobile devices: how far can it go?
I could sure use a lesson in clear communication. I am not asking this question right. I know Rick that there are many vendors that since forever have been selling wares to enable mobile devices to access Remedy applications. God bless these fine folks and their ingenuity. I also know that it's unrealistic to expect form/workflow designed for windows client or regular browser to fully work on mobile devices, as html and javascript support in mobile browsers is limited. Not to mention the difference in screen size, speed. My intention is to come up with simplified forms/workflow for mobile devices to have them work without third party products. At least for a small set of devices/browsers. Given what I have seen so far for HTC Eris Droid, it won't be possible or will be very funky (such as replace menus with buttons that open a form with a table listing menu choices), because menus don't work, can't double click on a table etc. I'm sure there are more caveats for Droid, and different caveats for other devices. So I am interested in hearing from anyone who has tried to get simplified Remedy forms/workflow to work on any Mobile device/browser using nothing but the good old midtier. What midtier and Device/browser, did you try and how well did it work (or not)? I have midtier 7.1 p7 / Tomcat on Sun. I thought a lot would have a lot to say on this topic. Or are my users and I just too wishful to want mobile device support and not to want to pay for and maintain third party products? On Mon, Dec 14, 2009 at 3:56 PM, Rick Cook remedyr...@gmail.com wrote: ** People have been using Remedy on Blackberry and Palm devices for years. Aeroprise, MobileReach, and a slew of other companies have written apps and plugins to do just that. If you are trying to do it without one of those apps, you could size down a view of a form and view it on any device that can run a browser. I would recommend that you make a small front-end form for that use, so that all of the Active Links associated with a big form won't load onto the device and eat up its memory. Rick On Mon, Dec 14, 2009 at 12:49 PM, Rabi Tripathi ars_l...@yahoo.com wrote: Joe, Droid is Google's operating system that uses a Webkit based browser. iPhone's browser is built on Webkit too. I don't want to get hung up on the specifics. I just want to hear about successes and failures from people that have tried to get Midtier to work on different mobile devices. Anybody? --- On Mon, 12/14/09, Joe D'Souza jdso...@shyle.net wrote: From: Joe D'Souza jdso...@shyle.net Subject: Re: Getting Midtier to work on mobile devices: how far can it go? To: arslist@ARSLIST.ORG Date: Monday, December 14, 2009, 2:35 AM Hey Rabi, I assumed your smartphone (since you claimed you are using that) is loaded with Windows mobile OS which is a MS product and uses Internet Explorer as its browser.. I was and still am under the impression that it was Microsoft that first coined the term smartphones for devices that were PDA's with a phone function included.. Hence my assumption that you had IE on your phone.. It has nothing to do on the day of the week I swear - such things have an effect on only mortal humans haha!! On a serious note, if you do not have IE, you must be using either a mac phone (iPhone) or a blackberry?? Or maybe even the latest Nuvi Garmin phone or one of the Nokia PDA/phones? In that case yes it MAY not be IE - About 5 years ago I did have had a fancy Nokia phone that was not a Windows mobile phone and did have IE in its OS.. If it is not IE that you are using then there is your small problem in the first place. The Mid-Tier application was generally tested for IE browsers on PC's and to the best of my knowledge IE browsers on wireless devices as well. I am not sure if it is even tested for blackberries.. I used the mid tier application on a my older phone that had a Windows 6 OS and did not have the same problem you said you are experiencing which is why I suggested downgrading it to a lower version (just in case the newer one is not compatible).. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Rabi Tripathi Sent: Sunday, December 13, 2009 11:58 PM To: arslist@ARSLIST.ORG Subject: Re: Getting Midtier to work on mobile devices: how far can it go? Joe:
Re: Issue in Sending Mail in HTML format
The only suggestion I have is to make sure you use the database name of the field in your template, not the field label. James On Dec 11, 12:51 am, Nair, Rajesh IN BOM SISL nairraj...@siemens.com wrote: Dear LIst, I am facing a issue in sending mail from remedy system in HTML format.. I have copied the format in the Template form. Have created a form say XYZ which stores the exact name of the template. This in turn is set to the helpdesk form. In the notfiy filter i have copied the template name in the Content field and have selected the fields which are present in the Helpdesk form and in the template. OutpuT System send the mail in the HTML format as desired but it is not using the Field iD .. say Case id goes NULL I have used the variable name in the template in the format #$$Case ID$$# Can anyone tell me where i am going worng or what can be done. Regards Rajesh ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Getting Midtier to work on mobile devices: how far can it go?
We have tried for years as the device get more powerful and the MT gets faster. To this day we are yet to find a device that can utilize enough functionality to be usable. The closest we have come is with the newer generation Blackberries (Storm/Tour) and the iPhone with both MT 7.1 and 7.5. We can get authenticated and load a very basic form display only form. We have see similar issues where tables to not work as designed, buttons and Active Links do not work. It doesn't take too complex of a form to make a Blackberry display an error that the page is too large to load. We are closer than we have ever been but not quite there yet. We are supposed to be getting a few demo phones not sure if there is any kind of NDA so I will not state the device that are claimed to have full browser functionality including flash. We'll see how these work when they materialize. Jason On Mon, Dec 14, 2009 at 1:38 PM, Rabi Tripathi ars_l...@yahoo.com wrote: I could sure use a lesson in clear communication. I am not asking this question right. I know Rick that there are many vendors that since forever have been selling wares to enable mobile devices to access Remedy applications. God bless these fine folks and their ingenuity. I also know that it's unrealistic to expect form/workflow designed for windows client or regular browser to fully work on mobile devices, as html and javascript support in mobile browsers is limited. Not to mention the difference in screen size, speed. My intention is to come up with simplified forms/workflow for mobile devices to have them work without third party products. At least for a small set of devices/browsers. Given what I have seen so far for HTC Eris Droid, it won't be possible or will be very funky (such as replace menus with buttons that open a form with a table listing menu choices), because menus don't work, can't double click on a table etc. I'm sure there are more caveats for Droid, and different caveats for other devices. So I am interested in hearing from anyone who has tried to get simplified Remedy forms/workflow to work on any Mobile device/browser using nothing but the good old midtier. What midtier and Device/browser, did you try and how well did it work (or not)? I have midtier 7.1 p7 / Tomcat on Sun. I thought a lot would have a lot to say on this topic. Or are my users and I just too wishful to want mobile device support and not to want to pay for and maintain third party products? On Mon, Dec 14, 2009 at 3:56 PM, Rick Cook remedyr...@gmail.com wrote: ** People have been using Remedy on Blackberry and Palm devices for years. Aeroprise, MobileReach, and a slew of other companies have written apps and plugins to do just that. If you are trying to do it without one of those apps, you could size down a view of a form and view it on any device that can run a browser. I would recommend that you make a small front-end form for that use, so that all of the Active Links associated with a big form won't load onto the device and eat up its memory. Rick On Mon, Dec 14, 2009 at 12:49 PM, Rabi Tripathi ars_l...@yahoo.com wrote: Joe, Droid is Google's operating system that uses a Webkit based browser. iPhone's browser is built on Webkit too. I don't want to get hung up on the specifics. I just want to hear about successes and failures from people that have tried to get Midtier to work on different mobile devices. Anybody? --- On Mon, 12/14/09, Joe D'Souza jdso...@shyle.net wrote: From: Joe D'Souza jdso...@shyle.net Subject: Re: Getting Midtier to work on mobile devices: how far can it go? To: arslist@ARSLIST.ORG Date: Monday, December 14, 2009, 2:35 AM Hey Rabi, I assumed your smartphone (since you claimed you are using that) is loaded with Windows mobile OS which is a MS product and uses Internet Explorer as its browser.. I was and still am under the impression that it was Microsoft that first coined the term smartphones for devices that were PDA's with a phone function included.. Hence my assumption that you had IE on your phone.. It has nothing to do on the day of the week I swear - such things have an effect on only mortal humans haha!! On a serious note, if you do not have IE, you must be using either a mac phone (iPhone) or a blackberry?? Or maybe even the latest Nuvi Garmin phone or one of the Nokia PDA/phones? In that case yes it MAY not be IE - About 5 years ago I did have had a fancy Nokia phone that was not a Windows mobile phone and did have IE in its OS.. If it is not IE that you are using then there is your small problem in the first place. The Mid-Tier
Re: Issue in Sending Mail in HTML format
In addition, Remedy takes field permissions into account when sending e-mails. If the user receiving the e-mail doesn't have permissions to those fields (or Remedy can't determine that they do), then it will not include those fields in the e-mail. Remedy will be able to determine if the user has those permissions if you send it using their login ID. If you're sending explicitly to an e-mail address, and that e-mail address doesn't correspond to an entry in the People form, then only fields will Public permissions will be included in the e-mail. Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of jham36 Sent: Monday, December 14, 2009 3:24 PM To: arslist@ARSLIST.ORG Subject: Re: Issue in Sending Mail in HTML format The only suggestion I have is to make sure you use the database name of the field in your template, not the field label. James On Dec 11, 12:51 am, Nair, Rajesh IN BOM SISL nairraj...@siemens.com wrote: Dear LIst, I am facing a issue in sending mail from remedy system in HTML format.. I have copied the format in the Template form. Have created a form say XYZ which stores the exact name of the template. This in turn is set to the helpdesk form. In the notfiy filter i have copied the template name in the Content field and have selected the fields which are present in the Helpdesk form and in the template. OutpuT System send the mail in the HTML format as desired but it is not using the Field iD .. say Case id goes NULL I have used the variable name in the template in the format #$$Case ID$$# Can anyone tell me where i am going worng or what can be done. Regards Rajesh ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Getting Midtier to work on mobile devices: how far can it go?
Thanks Jason. Your'e right about the situation getting better. The only reason I am taking this trouble at this point is that the pages look fantastic on my phone...even complex forms used in regular browsers. I can login without any issue. Many of the buttons work. So, I feel that there is not a whole lot standing between a simple working form and what I see now. That by using a simple form, a limited set of workflow and using some workarounds, I can get a small set of mobile devices to work with midtier. That's the dream anyway and I may just be overreacting to what reviewers say is the excellent ability of HTC Eris to render web pages. I am also looking at ARSPERL to send html and limited javascript back to the browser. Not the most elegant and scalable solution, but will work. On Mon, Dec 14, 2009 at 5:40 PM, Jason Miller jason.mil...@gmail.com wrote: ** We have tried for years as the device get more powerful and the MT gets faster. To this day we are yet to find a device that can utilize enough functionality to be usable. The closest we have come is with the newer generation Blackberries (Storm/Tour) and the iPhone with both MT 7.1 and 7.5. We can get authenticated and load a very basic form display only form. We have see similar issues where tables to not work as designed, buttons and Active Links do not work. It doesn't take too complex of a form to make a Blackberry display an error that the page is too large to load. We are closer than we have ever been but not quite there yet. We are supposed to be getting a few demo phones not sure if there is any kind of NDA so I will not state the device that are claimed to have full browser functionality including flash. We'll see how these work when they materialize. Jason On Mon, Dec 14, 2009 at 1:38 PM, Rabi Tripathi ars_l...@yahoo.com wrote: I could sure use a lesson in clear communication. I am not asking this question right. I know Rick that there are many vendors that since forever have been selling wares to enable mobile devices to access Remedy applications. God bless these fine folks and their ingenuity. I also know that it's unrealistic to expect form/workflow designed for windows client or regular browser to fully work on mobile devices, as html and javascript support in mobile browsers is limited. Not to mention the difference in screen size, speed. My intention is to come up with simplified forms/workflow for mobile devices to have them work without third party products. At least for a small set of devices/browsers. Given what I have seen so far for HTC Eris Droid, it won't be possible or will be very funky (such as replace menus with buttons that open a form with a table listing menu choices), because menus don't work, can't double click on a table etc. I'm sure there are more caveats for Droid, and different caveats for other devices. So I am interested in hearing from anyone who has tried to get simplified Remedy forms/workflow to work on any Mobile device/browser using nothing but the good old midtier. What midtier and Device/browser, did you try and how well did it work (or not)? I have midtier 7.1 p7 / Tomcat on Sun. I thought a lot would have a lot to say on this topic. Or are my users and I just too ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: fast way to find the object in Remedy
Lyle, To bring up workflow associated to a form that isn't the primary form, you would use the Working Lists feature introduced in the 7.5 Developer Studio (especially the Related List type Working List). Here is a snippet from the chapter that talks about Working Lists in the 7.5 Developer Studio guide (found at http://documents.bmc.com/supportu/documents/53/81/95381/95381.pdf). Working with working lists Create a working list to keep references to objects that you need to view, change, or export to complete an application development or maintenance task. You can add and remove objects from working lists as you work with them. Descriptions of your working lists are stored locally in your BMC Remedy Developer Studio workspace. Working lists refer to objects on the AR System server, but the server does not record any information about working lists or an object's membership in them. BMC Remedy Developer Studio has the following types of working lists: _ View-by-form list-Contains one or more AR System forms and all objects related to them. _ Related list-Contains one or more AR System objects and optionally either directly related objects or all related objects. Every time you open a working list, the list is updated with the current related objects. For example, if a filter is created that is associated with a form in a view-by-form list, the new filter is included the next time that you open the list. NOTE Although there is no limit on the number of objects in a working list, lists with many objects, included related objects, are slower to open than lists with fewer objects. _ To create a view-by-form list 1 In the AR System Navigator, expand serverName, right-click Working Lists, and choose New View by Form List. 2 In the New View by Form List dialog box, enter the List Name. 3 Click Add. 4 In the Form Selector dialog box, select one or more forms to include in the list, and click OK. To filter the list of forms, type a pattern in the Name field. To move to a form in the list, type the first characters of the name in the Locate field. Use the usual Windows methods to select multiple objects. For example, hold down the CTRL key and click an item to select or deselect it. 5 Click OK to save the list. _ To create a related list 1 In the server branch in the AR System Navigator, right-click Working Lists and choose New Related List. 2 In New Related List dialog box, enter the List Name. 3 Click Add. 4 In the Add Items dialog box, select the objects to include in the list. To filter the list of object, type a pattern in the Name field, select an application from the Application drop-down list, or clear the appropriate Object Category check boxes. To move to a form in the list, type the first characters of the name in the Locate field. 5 In the Add Items with Related Property drop-down list , choose to add just the objects selected, the object and directly related objects, the objects and all related objects, or, for applications and packing lists, the object and its contents. See the information about exporting objects in the Form and Application Objects Guide for descriptions of the related options. 6 Click OK. 7 In the Related List dialog box, to see which objects will be included in the list, select an object and click Show Related. 8 To remove an object and its related objects, select it in the list and click Remove. To remove all objects from the list, click Remove All. 9 To change which related objects are included in the list with the selected object, select the objects in the list and click and change the value in the Related column or click the buttons. See the information about exporting objects in the Form and Application Objects Guide for descriptions of related options. 10 Click OK to save the list. Thanks Suresh BMC Software Note: Developer Studio is backwards compatible with 7.1 servers. From: Lyle Taylor [mailto:tayl...@ldschurch.org] Sent: Monday, December 14, 2009 11:31 AM Subject: Re: fast way to find the object in Remedy ** You could also do it fairly easily in Developer Studio, if you're brave enough to use Developer Studio against a 7.1 server (I haven't really had any issues so far). Developer Studio lets you easily filter workflow and forms based on various criteria, one of which is the Primary Form for the workflow. I haven't found a way to bring up workflow associated to a form that isn't the primary form, though. That seems to be a drawback of Dev Studio. But then again, I may just have missed that option... Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Monday, December 14, 2009 12:17 PM To: arslist@ARSLIST.ORG Subject: Re: fast way to find the object in Remedy ** Atif, Since you say 'quickest' technically the AR Admin tool isn't the 'quickest' way to find objects especially if you have all those OTB apps of ITSM installed.. The quickest way would be trying a
Re: fast way to find the object in Remedy
Thanks for the info, Suresh! I'll take a look that. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mohan, Sureshbabu Sent: Monday, December 14, 2009 4:58 PM To: arslist@ARSLIST.ORG Subject: Re: fast way to find the object in Remedy ** Lyle, To bring up workflow associated to a form that isn't the primary form, you would use the Working Lists feature introduced in the 7.5 Developer Studio (especially the Related List type Working List). Here is a snippet from the chapter that talks about Working Lists in the 7.5 Developer Studio guide (found at http://documents.bmc.com/supportu/documents/53/81/95381/95381.pdf). NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: fast way to find the object in Remedy
Hi Atif, You can use Remedy Developer Plus too. The initial setup will took sometime but after that you can easily find out Active Links, Filters, Fields etc. associated with a form. HTH Vinit ITN (Atif Akbar) wrote: Hi, I am using Remedy 7 and need to know the quickest way to find that Objects (e.g. active links, Filters) related to Form. Thanks Regards Atif Akbar DISCLAIMER: This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error. Please notify the sender and delete the email destroying any hard copies of the original e-mail message and The sender will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are - Thanks Regards, Vinit -- View this message in context: http://old.nabble.com/fast-way-to-find-the-object-in-Remedy-tp26776908p26788903.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Getting Midtier to work on mobile devices: how far can it go?
Jason Miller wrote: ** We have tried for years as the device get more powerful and the MT gets faster. To this day we are yet to find a device that can utilize enough functionality to be usable. The closest we have come is with the newer generation Blackberries (Storm/Tour) and the iPhone with both MT 7.1 and 7.5. We can get authenticated and load a very basic form display only form. We have see similar issues where tables to not work as designed, buttons and Active Links do not work. It doesn't take too complex of a form to make a Blackberry display an error that the page is too large to load. We are closer than we have ever been but not quite there yet. We are supposed to be getting a few demo phones not sure if there is any kind of NDA so I will not state the device that are claimed to have full browser functionality including flash. We'll see how these work when they materialize. Jason I have been working on getting our forms to work on the iPhone (which seem to be the only mobile devices that seem to work with our internal WiFi network) but it is a bit of an uphill challenge. As people have previously said, some objects, like menus and double-clicking on table rows, don't work on the iPhone. Also, getting large fields to display with a scroll-bar is a bit hit-and-miss (although I have been given a JavaScript workaround from BMC that sometimes helps). For example, getting the diary to display caused me quite a headache. My final solution was to write it out to an HTML page and then use an open URL Perform Action AL to display it. Thanks for the idea to get menus displayed as tables - I'll give that a try. Buying an Aeroprise set-up is not a solution for us as with the number of devices that we are using doesn't justify the cost. Aeroprise did tell me once that they are working on a solution specifically for the iPhone but were a bit sketchy on details. I have also written CGI scripts using ARSperl, but that is not really the way forward that I wish to take. Hope this helps, Ian Ian Trimnell, AR System Lead Developer (amongst other jobs), Specialist Support Development, Training Support Services, Academic Administrative Computing Service Open University, MILTON KEYNES, UK Phone: 01908 653741 web: http://www.open.ac.uk/ The Open University is incorporated by Royal Charter (RC 000391), an exempt charity in England Wales and a charity registered in Scotland (SC 038302). ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
