Problem with group and email messages

[Gianluca Nieri]

First, let me thank you all for the replay to friday's message.

I set up a filter to send an email to a remedy group.
What happens is that even if a user in the group has no email, Remedy puts
in the Ar System Email Messages form a message for that user with the login
for the email.

It has configured:
Notification availability: yes
Notification mechanism: none

Which is the problem?

Regards, Gianluca

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ARSperl with ARS 7.5 running on 64bit

[Sean Harrodine]

Hi everyone,

Can anyone confirm please whether ARSPerl will work with ARS 7.5 running on a 
redhat linux 64bit server and if so, whether there's anything "undocumented" i 
need to be aware of before i have a crack at installing it ?

TIA, as always !

Sean




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CI Viewer

[Frex Popo]

Dear all,
 
I get inconsistent behaviour with the CI Viewer. I relate 10 CIs (different 
types) to a physical location, the CI viewer shows all of them. Then I relate 
another 5, this time the viewer does not show any. I remove the 5 and start 
relating them one at a time, the viewer shows the first twelve relations but 
not the rest. I continue deleting and relating, and every time I get different 
results. 
 
I changed the grouping threshold and the show all items on DBlClick to a small 
value, the CIs never get grouped, in fact the viewer does not show any 
relationship.
 
Have you had similar behaviour with the CI Viewer? Any thought will be very 
much appreciated.
 
ARS      7.1.0 Patch 004
Mid-Tier:  7.1.0 Patch 002
WebServer: IBM WebSphere Application Server/6.1
OS:  Windows Server 2003
Java Version: 1.5.0
 
Thanks 
Frex.




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AW: ARSperl with ARS 7.5 running on 64bit

[Conny Martin]

Hi Sean,
 
it would run if you compile ARSPerl using a 32-Bit Perl. It won't run
with a 64-Bit Perl.
 
Kind Regards Conny



Von: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] Im Auftrag von Sean Harrodine
Gesendet: Montag, 8. Februar 2010 11:38
An: arslist@ARSLIST.ORG
Betreff: ARSperl with ARS 7.5 running on 64bit


** 
Hi everyone,
 
Can anyone confirm please whether ARSPerl will work with ARS 7.5 running
on a redhat linux 64bit server and if so, whether there's anything
"undocumented" i need to be aware of before i have a crack at installing
it ?
 
TIA, as always !
 
Sean

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Disable Group Notifications in ITSM 7.1

[Enslin Van Blerk - MWEB]

Hi

Can someone please assist? How do I disable Group Notifications in ITSM 7.1. I 
have users that are part of a group however some of the users do not want to 
receive the email notifications.

In the People form there is an option to disable it, however it does not allow 
me to do so.

Thanks in advance
Enslin

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Re: Disable Group Notifications in ITSM 7.1

[Frank Caruso]

To disable notifications at the group level you will need to add an entry to
the NTE:CFG-Notificaiton Evens form.


On Mon, Feb 8, 2010 at 3:43 PM, Enslin Van Blerk - MWEB
wrote:

> **
>
> Hi
>
>
>
> Can someone please assist? How do I disable Group Notifications in ITSM
> 7.1. I have users that are part of a group however some of the users do not
> want to receive the email notifications.
>
>
>
> In the People form there is an option to disable it, however it does not
> allow me to do so.
>
>
>
> Thanks in advance
>
> Enslin
>
>
> --
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Re: Problem with group and email messages

[Reiser, John J]

Gianluca,

Change the Notification method from email to User Default. The only members of 
the group with email checked on their user record will receive the email.
When you specify email in the notification filter it overrides the user 
settings.

---
John J. Reiser
Senior Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased by me

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Gianluca Nieri
Sent: Monday, February 08, 2010 5:29 AM
To: arslist@ARSLIST.ORG
Subject: Problem with group and email messages

** First, let me thank you all for the replay to friday's message.

I set up a filter to send an email to a remedy group.
What happens is that even if a user in the group has no email, Remedy puts in 
the Ar System Email Messages form a message for that user with the login for 
the email.

It has configured:
Notification availability: yes
Notification mechanism: none

Which is the problem?

Regards, Gianluca


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Workaround for Admin Tool v7.0.1P3 on Windows 7 ?

[Susan Palmer]

Hi everyone,

My off-hours laptop with Vista was having issues (no laughing) so I thought
I'd upgrade it to Windows 7.  It actually went well and it is working fine.

The one thing I'm having an issue with is the ARS *Admin* Tool.  I still
need to use v7.0.1P3 for a few months while we're upgrading our servers to
ARS 7.5.  This version of the admin tool does not like Windows 7.  The user
tool works fine.

When I try to install the message indicates it is not compatible with
Windows 7.

Has anyone found a workaround for the Windows 7 issue?  It worked fine on
Vista and I figured Win7 wouldn't be a problem.  Yes, I now realize it is
not listed in the compatibility chart.

Appreciate your help.

Thanks,
Susan

Susan Palmer
ShopperTrak
200 W Monroe St  11th Floor
Chicago, IL  60606
312-529-5325
312-502-7687
spal...@shoppertrak.com

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Ad Hoc Approvals in 7.5

[Moellmer, Matthew]

Using the out of box ad hoc approvals in 7.5 results in an error "Remedy
Application Service Error -- Cannot find first approver". I put in a
defect with BMC and trying to get it escalated. Meanwhile, has anyone
run into this? Anyone aware of a work around..? This is time critical
for us. 

Matthew Moellmer
Fifth Third Bank
Remedy Applications Development
matthew.moell...@53.com
513.358.2027

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Re: RPC Timeout Errors

[Tommy Morris]

We are just running with English right now. 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of danish khoya
Sent: Sunday, February 07, 2010 12:55 AM
To: arslist@ARSLIST.ORG
Subject: Re: RPC Timeout Errors

 

** Is your Windows OS 32 bit or 64 bit?

How many language views you have installed during installation of ITSM
and CMDB? More lang views more will be Cache size.

On Fri, Feb 5, 2010 at 10:10 PM, Tommy Morris
 wrote:

** 

No but I have seen one Malloc error concerning CopyCache that actually
caused the service to restart... that was really neat.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Leonard Neely - FOJ
Sent: Friday, February 05, 2010 10:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: RPC Timeout Errors

 

** 

Is the server in Development Cache Mode?

 

Leonard Neely

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Tommy Morris
Sent: Friday, February 05, 2010 7:46 AM
To: arslist@ARSLIST.ORG
Subject: RPC Timeout Errors

 

** 

Development Environment

Windows 2003 Enterprise Server R2 sp2

Dual Xeon 2.66ghz

6gb RAM

ARS 7.5p3

CMDB 7.6

ITSM 7.6

Remote Oracle 11g

We have started receiving RPC Timeout (91) errors when attempting to
save objects through the developer tool. Does anyone know if there is a
maximum number of developers that can connect? I have 4 developers who
report the same issue. Is there an issue where two people cannot save
through dev tool at the same time?

Tommy Morris

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Re: RPC Timeout Errors

[Tommy Morris]

After intense troubleshooting on this server with our Remedy, NT Server,
DB, Network, and UNIX teams I believe that we have solved this issue. 
1.) We found that Oracle 11g was running Stat Reports at 10pm on all
databases so there were 18 jobs running on the db that was putting the
load up to 15 (20 is max capacity?).
2.) Automated server backups were kicking off around the same time (give
or take an hour) and was running for almost 2 hours. This was also
transferring around 35 to 40 gb of data to our Tivoli server.
3.) Initial troubleshooting on our part was to disable Developer Cache
Mode.

Resolution steps
1.) Reschedule DB jobs. They were running in this manner because it was
default OOB configuration, changing that config was not a problem for
the dba's.
2.) Set our server to start backups in an earlier time slot.
3.) Re-enabled Dev mode.
4.) Disabled escalations

There were no reported performance issues last night. Thanks to everyone
for the suggestions. I actually didn't even look at the dev mode after
disabling it as I was focusing more on the server itself.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of patchsk
Sent: Saturday, February 06, 2010 2:52 AM
To: arslist@ARSLIST.ORG
Subject: Re: RPC Timeout Errors

Turning on devcache mode will increase the performance on a dev env.
But with just one/two developers doing code changes I don't think it
is the real cause.
RPC errors usually due to server crashes are due to server busy.
Some places to look for:

1.Malloc error seems to be some memory related.
See if any other processes are running at the same time and taking
more ram leaving less to remedy.
2.There seems to be  some bottle neck some where taking more time and
process might be  timing out.
Check the SQL logs to see if the db is taking more time for response.
Also looking at api logs also will tell you at which operation it is
restarting.
3. BMC has released a patch 7.5p3A for devstudio to fix an issue where
dev studio is crashing the arserver.
4. If possible stop all other processes (DSO,Email,Archive,Escalations
etc..) and try the same thing.


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Remedy Special Charater Encoding issue via Web Service

[Zalaki, Suresh IN BOM SISL]

Hi,

   I am trying to rise request via remedy webservice in remedy its not 
accepting the special character "Míċeál" giving error. Please suggest me what 
encoding it require?


Regards
Suresh Zalaki


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Thank You.

Re: New Remedy AR System Developers Forum

[Oracle4Me]

Like the idea, and I went to this web page
 
However...
 
What is up with the bright green psychedelic colors Yuckkk!  
Unbelievable.  Are they trying to blind us?
 
 
In a message dated 2/2/2010 6:08:05 A.M. Eastern Standard Time,  
plamen.iva...@materna.com writes:

Dear  Colleagues,

i want to introduce you a New Remedy AR System Developers  Forum :
www.remedydevelopers.eu. Hope to be useful for someone of you  :)

Regards,
Plamen Ivanov
(Пламен  Иванов)


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Report Button Mid Tier

[Kathy Morris]

Hello,
 
We are not seeing the Report button in Mid Tier when we are in the Modfiy  
mode.  How do you view the report button.
 
We want to select the entries and just generate a report on the items  
selected.
 

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ITSM v 6 compared to ITSM v 7

[Sanford, Claire]

Does anyone have a comparison chart? 

I am in the middle of planning an upgrade and I know we are not going to
go to 7.5/7.6 right now.  I would need new hardware for that and it
isn't in the budget.

I think I can just do an upgrade of my 6.3 to 7.1 without and maybe
upgrade the ITSM from 6 to 7.

Our ITSM 6 is VERY VERY VERY customized.

Moving from ARS 6.3 to 7.1, can I just do the file replace like in the
old days?



ARS 6.3 Patch 24
HD 6.0
Oracle 10.2.0.4.0 w/9 libraries  
Oracle lives on a remote server
Windows 2003 4 gig on app server and 8 gig on DB server

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Re: ITSM v 6 compared to ITSM v 7

[Kathy Morris]

It is more complicated than a file replace.
 
 
In a message dated 2/8/2010 12:26:43 P.M. Eastern Standard Time,  
claire.sanf...@memorialhermann.org writes:

Does  anyone have a comparison chart? 

I am in the middle of planning an  upgrade and I know we are not going to
go to 7.5/7.6 right now.  I  would need new hardware for that and it
isn't in the budget.

I think  I can just do an upgrade of my 6.3 to 7.1 without and maybe
upgrade the  ITSM from 6 to 7.

Our ITSM 6 is VERY VERY VERY  customized.

Moving from ARS 6.3 to 7.1, can I just do the file replace  like in the
old days?



ARS 6.3 Patch 24
HD 6.0
Oracle  10.2.0.4.0 w/9 libraries  
Oracle lives on a remote server
Windows  2003 4 gig on app server and 8 gig on DB  server


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Re: ITSM v 6 compared to ITSM v 7

[Grooms, Frederick W]

No you cannot do the File replace method to upgrade your ARS from 6.3 to 7.1

Upgrading the ARS Server will only change the system forms so you shouldn't 
have to worry about customization too much.  You will need to make sure you 
have the Oracle 10 client since 7.1.0 will not work with the Oracle 9 client.

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Sanford, Claire
Sent: Monday, February 08, 2010 11:26 AM
To: arslist@ARSLIST.ORG
Subject: ITSM v 6 compared to ITSM v 7

Does anyone have a comparison chart? 

I am in the middle of planning an upgrade and I know we are not going to
go to 7.5/7.6 right now.  I would need new hardware for that and it
isn't in the budget.

I think I can just do an upgrade of my 6.3 to 7.1 without and maybe
upgrade the ITSM from 6 to 7.

Our ITSM 6 is VERY VERY VERY customized.

Moving from ARS 6.3 to 7.1, can I just do the file replace like in the
old days?



ARS 6.3 Patch 24
HD 6.0
Oracle 10.2.0.4.0 w/9 libraries  
Oracle lives on a remote server
Windows 2003 4 gig on app server and 8 gig on DB server

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Re: Workaround for Admin Tool v7.0.1P3 on Windows 7 ?

[Lyle Taylor]

Right-click on the installer, select the compatibility tab, check the "Run this 
program in compatibility mode for:" check box, and select "Windows XP (Service 
Pack 3)".  Click OK and then try running the installer again.

Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Susan Palmer
Sent: Monday, February 08, 2010 7:49 AM
To: arslist@ARSLIST.ORG
Subject: Workaround for Admin Tool v7.0.1P3 on Windows 7 ?

**
Hi everyone,

My off-hours laptop with Vista was having issues (no laughing) so I thought I'd 
upgrade it to Windows 7.  It actually went well and it is working fine.

The one thing I'm having an issue with is the ARS Admin Tool.  I still need to 
use v7.0.1P3 for a few months while we're upgrading our servers to ARS 7.5.  
This version of the admin tool does not like Windows 7.  The user tool works 
fine.

When I try to install the message indicates it is not compatible with Windows 7.

Has anyone found a workaround for the Windows 7 issue?  It worked fine on Vista 
and I figured Win7 wouldn't be a problem.  Yes, I now realize it is not listed 
in the compatibility chart.

Appreciate your help.

Thanks,
Susan

Susan Palmer
ShopperTrak
200 W Monroe St  11th Floor
Chicago, IL  60606
312-529-5325
312-502-7687
spal...@shoppertrak.com


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Re: Problem on qualification

[Lyle Taylor]

On your last point,

>>> Current status is Assigned and company should be "MyCompany" (no space in 
>>> between)

It will actually only fire if the status is being changed to Assigned.  If it 
is currently already Assigned, then TR.Status will ne $NULL$, so the action 
will not fire.  If you want it to fire if the status is Assigned (whether it is 
being set to Assigned or was already Assiged), then change TR.Status to Status.

Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Ex Soundgarden
Sent: Friday, February 05, 2010 10:41 PM
To: arslist@ARSLIST.ORG
Subject: Re: Problem on qualification

**
If you would change your qualification to this:


(('DB.Status' != 'Status') OR ('DB.Assigned Group' != 'Assigned Group'))
and ('TR.Status'="Assigned") and ('Company'="MyCompany")

This would mean to Notify assigned group only when:

>>> Status has changed from the previously saved value OR
>>> Assigned group has been changed AND
>>> Current status is Assigned and company should be "MyCompany" (no space in 
>>> between)

Checking DB against TR must be the problem with your qualification.

Regards
Gabud


--- On Fri, 2/5/10, Gianluca Nieri  wrote:

From: Gianluca Nieri 
Subject: Problem on qualification
To: arslist@ARSLIST.ORG
Date: Friday, February 5, 2010, 11:24 AM
** Hi all,

I'm trying to send a message to the Assigned Group in Incident 7.1 when a 
ticket is assigned to a group.

I set up this qualification:

(('DB.Status'!='TR.Status') OR ('DB.Assigned Group' != 'TR.Assigned Group')
and ('TR.Status'="Assigned") and ('Company'="MyCompany")

Active on: Submit, Modify

Notification mechanism: email
User: Assigned Group

Of course there is full of tickets who goes assigned for company MyCompany... 
but I see no mail...

Any suggestion?


Thanks in advance, Gian

ps.: No, I don't want to user integrated mechanism... ;-)


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Re: Disable Group Notifications in ITSM 7.1

[Lyle Taylor]

That is essentially correct, but individuals can do it themselves by updating 
their own notification preferences from their profile in the People form.  If 
you give yourself Notification Admin permissions, you could probably also do it 
for them.  Being Administrator is not enough - it looks like it actively checks 
to see if you have Notification Admin permissions and disables the button if 
you don't.

Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Frank Caruso
Sent: Monday, February 08, 2010 5:54 AM
To: arslist@ARSLIST.ORG
Subject: Re: Disable Group Notifications in ITSM 7.1

**
To disable notifications at the group level you will need to add an entry to 
the NTE:CFG-Notificaiton Evens form.


On Mon, Feb 8, 2010 at 3:43 PM, Enslin Van Blerk - MWEB 
mailto:evanbl...@mweb.com>> wrote:
**
Hi

Can someone please assist? How do I disable Group Notifications in ITSM 7.1. I 
have users that are part of a group however some of the users do not want to 
receive the email notifications.

In the People form there is an option to disable it, however it does not allow 
me to do so.

Thanks in advance
Enslin



Error! Filename not specified.

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Re: Workaround for Admin Tool v7.0.1P3 on Windows 7 ?

[Susan Palmer]

Lyle ... I'll give this a try tonight!

Thanks,
Susan

On Mon, Feb 8, 2010 at 12:05 PM, Lyle Taylor  wrote:

> **
>
> Right-click on the installer, select the compatibility tab, check the “Run
> this program in compatibility mode for:” check box, and select “Windows XP
> (Service Pack 3)”.  Click OK and then try running the installer again.
>
>
>
> Lyle
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Susan Palmer
> *Sent:* Monday, February 08, 2010 7:49 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Workaround for Admin Tool v7.0.1P3 on Windows 7 ?
>
>
>
> **
>
> Hi everyone,
>
>
>
> My off-hours laptop with Vista was having issues (no laughing) so I thought
> I'd upgrade it to Windows 7.  It actually went well and it is working fine.
>
>
>
> The one thing I'm having an issue with is the ARS *Admin* Tool.  I still
> need to use v7.0.1P3 for a few months while we're upgrading our servers to
> ARS 7.5.  This version of the admin tool does not like Windows 7.  The user
> tool works fine.
>
>
>
> When I try to install the message indicates it is not compatible with
> Windows 7.
>
>
>
> Has anyone found a workaround for the Windows 7 issue?  It worked fine on
> Vista and I figured Win7 wouldn't be a problem.  Yes, I now realize it is
> not listed in the compatibility chart.
>
>
>
> Appreciate your help.
>
>
>
> Thanks,
>
> Susan
>
>
>
> Susan Palmer
>
> ShopperTrak
>
> 200 W Monroe St  11th Floor
>
> Chicago, IL  60606
>
> 312-529-5325
>
> 312-502-7687
>
> spal...@shoppertrak.com
>
>
>
>
>
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_
>
>
>
> NOTICE: This email message is for the sole use of the intended recipient(s)
> and may contain confidential and privileged information. Any unauthorized
> review, use, disclosure or distribution is prohibited. If you are not the
> intended recipient, please contact the sender by reply email and destroy all
> copies of the original message.
>
>  _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_
>

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SLM Export problem

[Daniel Bloom]

ARSystem 7.1 
SLM 7.1 patch partial 1 and partial 2
 
I try to export the SLM Service Targets using the Export in the App Admin
console, and the file isn't created.
The log shows everything working normally, no errors.
 
Anyone else encountered this?
 
(I gave it a path and file name).
 
thanks ... Dan

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Re: Report Button Mid Tier

[Joe D'Souza]

Kathy,

You have probably disabled it on the forms menu access?

Joe
  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Kathy Morris
  Sent: Monday, February 08, 2010 12:10 PM
  To: arslist@ARSLIST.ORG
  Subject: Report Button Mid Tier


  **
  Hello,

  We are not seeing the Report button in Mid Tier when we are in the Modfiy
mode.  How do you view the report button.

  We want to select the entries and just generate a report on the items
selected.

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Re: SLM Export problem

[Joe D'Souza]

Dan,

Just a thought but maybe it's saving it somewhere else? Why don't you search
the file on your system and check to see if saved it elsewhere?

Check the system event log - just in case the system is encountering an
error (maybe directory permissions??) but is not caught by the tool..

Joe
  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Daniel Bloom
  Sent: Monday, February 08, 2010 1:38 PM
  To: arslist@ARSLIST.ORG
  Subject: SLM Export problem


  **
  ARSystem 7.1
  SLM 7.1 patch partial 1 and partial 2

  I try to export the SLM Service Targets using the Export in the App Admin
console, and the file isn't created.
  The log shows everything working normally, no errors.

  Anyone else encountered this?

  (I gave it a path and file name).

  thanks ... Dan

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7.5 Adhoc approvals

[Moellmer, Matthew]

Manually adding an approver to the Change Module in 7.5 results in
approvals being bypassed erroneously. You can test this by manually
adding an approver and moving through the process flow. Has anyone dealt
with this or found a work around? 

We have automated "collector" forms which rely on adhoc approvals and
unable to get them to work... 

Matthew Moellmer
Fifth Third Bank
Remedy Applications Development
matthew.moell...@53.com
513.358.2027

This e-mail transmission contains information that is confidential and may be 
privileged.
It is intended only for the addressee(s) named above. If you receive this 
e-mail in error,
please do not read, copy or disseminate it in any manner.  If you are not the 
intended 
recipient, any disclosure, copying, distribution or use of the contents of this 
information
is prohibited. Please reply to the message immediately by informing the sender 
that the 
message was misdirected. After replying, please erase it from your computer 
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assistance in correcting this error is appreciated.




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Re: 7.5 Adhoc approvals

[Guillaume Rheault]

Hi Matt,

I can personally attest to this issue. It seems to me this is a bug.

At this point, you have two options:

1. You can either disable adding ad-hoc users by hiding the button on the 
change form
2. You can fix this, which means a customization

Adding ad-hoc users is totally discouraged (actually more like forbidden) from 
a change control/audit perspective. Ideally, any approver should be pre-defined 
in advance: that IS a best practice.

So if you want to go with the option that will make your auditors happy, hide 
that button from the change form to prevent adding ad-hoc approvers. Of course 
this means that all your approvers need to be correctly pre-defined as per your 
approval processes.

Guillaume


From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on 
behalf of Moellmer, Matthew [matthew.moell...@53.com]
Sent: Monday, February 08, 2010 2:02 PM
To: arslist@ARSLIST.ORG
Subject: 7.5 Adhoc approvals

**

Manually adding an approver to the Change Module in 7.5 results in approvals 
being bypassed erroneously. You can test this by manually adding an approver 
and moving through the process flow. Has anyone dealt with this or found a work 
around?

We have automated “collector” forms which rely on adhoc approvals and unable to 
get them to work…

Matthew Moellmer

Fifth Third Bank

Remedy Applications Development

matthew.moell...@53.com

513.358.2027

This e-mail transmission contains information that is confidential and may be 
privileged.
It is intended only for the addressee(s) named above. If you receive this 
e-mail in error,
please do not read, copy or disseminate it in any manner.  If you are not the 
intended
recipient, any disclosure, copying, distribution or use of the contents of this 
information
is prohibited. Please reply to the message immediately by informing the sender 
that the
message was misdirected. After replying, please erase it from your computer 
system. Your
assistance in correcting this error is appreciated.





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Re: Dear Arslist, If you can't find in google, try JUSTDIAL.COM

[Daniel Bloom]

Thrilled that you are so excited by yet another search site,
but I have still disabled your ability to post to the arslist.
 
Please contact me directly for it to be re-enabled.
 
thanks ... Dan
   
daniel.bl...@danielbloom.ca

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Suma R B
Sent: February 8, 2010 1:44 AM
To: arslist@ARSLIST.ORG
Subject: Dear Arslist, If you can't find in google, try JUSTDIAL.COM


** 
Dear Arslist,

I strongly recommend this website
 www.justdial.com. It's a world class local search service &
I've always found anything I've ever wanted.

You can find info on any company, product, or service in over 240 cities in
India.

You can also call them up 24x7, on phone (6999), a local call in 240
Indian cities.

Ask for anything, you'll get the info on the phone and/or by SMS within 30
secs, and this service is at no cost!

For a change, it's an original Indian idea and an Indian company with world
class service, and with a vision to spread all over the world.

Be a proud Indian and forward this to every Indian you know.

Best Wishes,
Suma R B


Click
 Here to
unsubscribe.
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Re: Dear Arslist, If you can't find in google, try JUSTDIAL.COM

[Tommy Morris]

Lol 

List Admin   1

Proud Spammer  0

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Daniel Bloom
Sent: Monday, February 08, 2010 1:21 PM
To: arslist@ARSLIST.ORG
Subject: Re: Dear Arslist, If you can't find in google, try JUSTDIAL.COM

 

** 

Thrilled that you are so excited by yet another search site,

but I have still disabled your ability to post to the arslist.

 

Please contact me directly for it to be re-enabled.

 

thanks ... Dan

 

daniel.bl...@danielbloom.ca

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Suma R B
Sent: February 8, 2010 1:44 AM
To: arslist@ARSLIST.ORG
Subject: Dear Arslist, If you can't find in google, try JUSTDIAL.COM

** 

Dear Arslist,

I strongly recommend this website www.justdial.com
 . It's a world class local search service & I've
always found anything I've ever wanted.

You can find info on any company, product, or service in over 240 cities
in India.

You can also call them up 24x7, on phone (6999), a local call in 240
Indian cities.

Ask for anything, you'll get the info on the phone and/or by SMS within
30 secs, and this service is at no cost!

For a change, it's an original Indian idea and an Indian company with
world class service, and with a vision to spread all over the world.

Be a proud Indian and forward this to every Indian you know.

Best Wishes,
Suma R B


Click Here
  to
unsubscribe.

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_ 

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_ 


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Re: 7.5 Adhoc approvals

[Moellmer, Matthew]

We actually don't use that button, but a collector form does allow our
customer to select from a predefined list of approvers. Because the
approver is still technically manually selected, we have to incorporate
the adhoc process. 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault
Sent: Monday, February 08, 2010 2:17 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.5 Adhoc approvals

 

** 

Hi Matt,

I can personally attest to this issue. It seems to me this is a bug. 

At this point, you have two options:

1. You can either disable adding ad-hoc users by hiding the button on
the change form
2. You can fix this, which means a customization

Adding ad-hoc users is totally discouraged (actually more like
forbidden) from a change control/audit perspective. Ideally, any
approver should be pre-defined in advance: that IS a best practice.

So if you want to go with the option that will make your auditors happy,
hide that button from the change form to prevent adding ad-hoc
approvers. Of course this means that all your approvers need to be
correctly pre-defined as per your approval processes.

Guillaume



From: Action Request System discussion list(ARSList)
[arsl...@arslist.org] on behalf of Moellmer, Matthew
[matthew.moell...@53.com]
Sent: Monday, February 08, 2010 2:02 PM
To: arslist@ARSLIST.ORG
Subject: 7.5 Adhoc approvals

** 

Manually adding an approver to the Change Module in 7.5 results in
approvals being bypassed erroneously. You can test this by manually
adding an approver and moving through the process flow. Has anyone dealt
with this or found a work around? 

We have automated "collector" forms which rely on adhoc approvals and
unable to get them to work... 

Matthew Moellmer

Fifth Third Bank

Remedy Applications Development

matthew.moell...@53.com

513.358.2027

This e-mail transmission contains information that is confidential and
may be privileged.
It is intended only for the addressee(s) named above. If you receive
this e-mail in error,
please do not read, copy or disseminate it in any manner.  If you are
not the intended 
recipient, any disclosure, copying, distribution or use of the contents
of this information
is prohibited. Please reply to the message immediately by informing the
sender that the 
message was misdirected. After replying, please erase it from your
computer system. Your 
assistance in correcting this error is appreciated.
 
 
 

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_ 

This e-mail transmission contains information that is confidential and may be 
privileged.
It is intended only for the addressee(s) named above. If you receive this 
e-mail in error,
please do not read, copy or disseminate it in any manner.  If you are not the 
intended 
recipient, any disclosure, copying, distribution or use of the contents of this 
information
is prohibited. Please reply to the message immediately by informing the sender 
that the 
message was misdirected. After replying, please erase it from your computer 
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Re: 7.5 Adhoc approvals

[Guillaume Rheault]

I guess you'll have to fix this yourself then

Guillaume


From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on 
behalf of Moellmer, Matthew [matthew.moell...@53.com]
Sent: Monday, February 08, 2010 2:41 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.5 Adhoc approvals

**
We actually don’t use that button, but a collector form does allow our customer 
to select from a predefined list of approvers. Because the approver is still 
technically manually selected, we have to incorporate the adhoc process.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault
Sent: Monday, February 08, 2010 2:17 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.5 Adhoc approvals

**
Hi Matt,

I can personally attest to this issue. It seems to me this is a bug.

At this point, you have two options:

1. You can either disable adding ad-hoc users by hiding the button on the 
change form
2. You can fix this, which means a customization

Adding ad-hoc users is totally discouraged (actually more like forbidden) from 
a change control/audit perspective. Ideally, any approver should be pre-defined 
in advance: that IS a best practice.

So if you want to go with the option that will make your auditors happy, hide 
that button from the change form to prevent adding ad-hoc approvers. Of course 
this means that all your approvers need to be correctly pre-defined as per your 
approval processes.

Guillaume

From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on 
behalf of Moellmer, Matthew [matthew.moell...@53.com]
Sent: Monday, February 08, 2010 2:02 PM
To: arslist@ARSLIST.ORG
Subject: 7.5 Adhoc approvals
**

Manually adding an approver to the Change Module in 7.5 results in approvals 
being bypassed erroneously. You can test this by manually adding an approver 
and moving through the process flow. Has anyone dealt with this or found a work 
around?

We have automated “collector” forms which rely on adhoc approvals and unable to 
get them to work…

Matthew Moellmer

Fifth Third Bank

Remedy Applications Development

matthew.moell...@53.com

513.358.2027

This e-mail transmission contains information that is confidential and may be 
privileged.

It is intended only for the addressee(s) named above. If you receive this 
e-mail in error,

please do not read, copy or disseminate it in any manner.  If you are not the 
intended

recipient, any disclosure, copying, distribution or use of the contents of this 
information

is prohibited. Please reply to the message immediately by informing the sender 
that the

message was misdirected. After replying, please erase it from your computer 
system. Your

assistance in correcting this error is appreciated.






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This e-mail transmission contains information that is confidential and may be 
privileged.
It is intended only for the addressee(s) named above. If you receive this 
e-mail in error,
please do not read, copy or disseminate it in any manner.  If you are not the 
intended
recipient, any disclosure, copying, distribution or use of the contents of this 
information
is prohibited. Please reply to the message immediately by informing the sender 
that the
message was misdirected. After replying, please erase it from your computer 
system. Your
assistance in correcting this error is appreciated.





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Re: 7.5 Adhoc approvals

[Charles Baldi]

Maybe you could save the selected list of approvers and then have a "Next
Approver" rule that queries the appropriate field.  Then the system would
think that the approver was added through the process rather than ad-hoc.  I
have not done this myself it it is worth a try and may be easier than
generating your own approver records.

Regards,
Chuck Baldi

On Mon, Feb 8, 2010 at 2:41 PM, Moellmer, Matthew
wrote:

> **
>
> We actually don’t use that button, but a collector form does allow our
> customer to select from a predefined list of approvers. Because the approver
> is still technically manually selected, we have to incorporate the adhoc
> process.
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Guillaume Rheault
> *Sent:* Monday, February 08, 2010 2:17 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: 7.5 Adhoc approvals
>
>
>
> **
>
> Hi Matt,
>
> I can personally attest to this issue. It seems to me this is a bug.
>
> At this point, you have two options:
>
> 1. You can either disable adding ad-hoc users by hiding the button on the
> change form
> 2. You can fix this, which means a customization
>
> Adding ad-hoc users is totally discouraged (actually more like forbidden)
> from a change control/audit perspective. Ideally, any approver should be
> pre-defined in advance: that IS a best practice.
>
> So if you want to go with the option that will make your auditors happy,
> hide that button from the change form to prevent adding ad-hoc approvers. Of
> course this means that all your approvers need to be correctly pre-defined
> as per your approval processes.
>
> Guillaume
>  --
>
> *From:* Action Request System discussion list(ARSList) [
> arsl...@arslist.org] on behalf of Moellmer, Matthew [
> matthew.moell...@53.com]
> *Sent:* Monday, February 08, 2010 2:02 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* 7.5 Adhoc approvals
>
> **
>
> Manually adding an approver to the Change Module in 7.5 results in
> approvals being bypassed erroneously. You can test this by manually adding
> an approver and moving through the process flow. Has anyone dealt with this
> or found a work around?
>
> We have automated “collector” forms which rely on adhoc approvals and
> unable to get them to work…
>
> *Matthew Moellmer*
>
> *Fifth Third Bank*
>
> *Remedy Applications Development*
>
> *matthew.moell...@53.com*
>
> *513.358.2027*
>
> This e-mail transmission contains information that is confidential and may be 
> privileged.
>
> It is intended only for the addressee(s) named above. If you receive this 
> e-mail in error,
>
> please do not read, copy or disseminate it in any manner.  If you are not the 
> intended
>
> recipient, any disclosure, copying, distribution or use of the contents of 
> this information
>
> is prohibited. Please reply to the message immediately by informing the 
> sender that the
>
> message was misdirected. After replying, please erase it from your computer 
> system. Your
>
> assistance in correcting this error is appreciated.
>
>
>
>
>
>
>
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_
>
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_
>
> This e-mail transmission contains information that is confidential and may be 
> privileged.
> It is intended only for the addressee(s) named above. If you receive this 
> e-mail in error,
> please do not read, copy or disseminate it in any manner.  If you are not the 
> intended
> recipient, any disclosure, copying, distribution or use of the contents of 
> this information
> is prohibited. Please reply to the message immediately by informing the 
> sender that the
> message was misdirected. After replying, please erase it from your computer 
> system. Your
> assistance in correcting this error is appreciated.
>
>
>
>
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> Are"_

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Re: SLM Export problem

[Daniel Bloom]

Hey Joe,
Good thoughts.
 
I have already done a search, and nope.
 
It was able to create the log so I assumed it would have permissions for the
data file too?
 
didn't think of the system event log, I will go take a look!
 
thanks  Dan

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
Sent: February 8, 2010 1:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: SLM Export problem


** 
Dan,
 
Just a thought but maybe it's saving it somewhere else? Why don't you search
the file on your system and check to see if saved it elsewhere?
 
Check the system event log - just in case the system is encountering an
error (maybe directory permissions??) but is not caught by the tool..
 
Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Daniel Bloom
Sent: Monday, February 08, 2010 1:38 PM
To: arslist@ARSLIST.ORG
Subject: SLM Export problem


** 
ARSystem 7.1 
SLM 7.1 patch partial 1 and partial 2
 
I try to export the SLM Service Targets using the Export in the App Admin
console, and the file isn't created.
The log shows everything working normally, no errors.
 
Anyone else encountered this?
 
(I gave it a path and file name).
 
thanks ... Dan

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ARSmarts Grapher beta program now open.

[support]

**




Hello List,

The beta program for ARSmarts Grapher is now open.

ARSmarts Grapher produces graphical representations of the
relationships between the Forms of your AR System application
(ITSM,
SRM, custom application, ...).  Click the colored links in a Graph to
drill down in the depth of your workflow, jump from Graph to
Graph to
follow the track, arrange the layout of your Graph to bring
important
aspects to light, ...

Used together with the Navigator and the Documenter, the new ARSmarts
Grapher saves times in development and troubleshooting,
produces
professional documentation, and offers the overview that you were
missing.

Feel like testing it?  Then register to the beta program at
http://www.arsmarts.com/Register



Don't hesitate to contact us at supp...@arsmarts.com.

Kaïs


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Remedy Home Page

[lee]

This one was quite difficult to search on.

Everytime I log into Remedy, the Home Page is so plain.
I have some ideas that I want to do but I'm wondering what others have
done to spruce up their home page.

I'm thinking of putting some simple like a flashboard.
Ideally I'd like to put up a flashboard of the logged user's current
open incident and work orders.
However I can't find a way to do it with a single variable flashboard.

Anyway, what have others done on their home page?
Links to intranet?
Picture of the company office?

Thanks

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Re: Remedy Home Page

[Joe D'Souza]

Lee,

Somewhere in that 'blank space' you may want to create a table of Alerts, if
your company uses Alerts, with functionality to open the ticket tied to the
alert.

If you use SLA, a table of upcoming thresholds and violations might be
useful as well.

While flashboards would make the page look pretty, they may not be as useful
to every individual to see on a home page, as the ability to check and
monitor specific alerts or events..

Cheers

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of lee
Sent: Monday, February 08, 2010 3:49 PM
To: arslist@ARSLIST.ORG
Subject: Remedy Home Page


This one was quite difficult to search on.

Everytime I log into Remedy, the Home Page is so plain.
I have some ideas that I want to do but I'm wondering what others have done
to spruce up their home page.

I'm thinking of putting some simple like a flashboard.
Ideally I'd like to put up a flashboard of the logged user's current open
incident and work orders.
However I can't find a way to do it with a single variable flashboard.

Anyway, what have others done on their home page?
Links to intranet?
Picture of the company office?

Thanks

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Re: Remedy Home Page

[Easter, David]

You may want to take a sneak peak at the home page coming in the mid-2010 
release.  A public screenshot can be seen here:

http://blogs.zdnet.com/BTL/?p=29654&tag=col1;post-30156

It's the last screenshot of the three.  Even though the article is about the 
Remedy On Demand offering, the technology to create that kind of home page will 
be part of the AR System on-premise release.

-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.
 
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of lee
Sent: Monday, February 08, 2010 12:49 PM
To: arslist@ARSLIST.ORG
Subject: Remedy Home Page

This one was quite difficult to search on.

Everytime I log into Remedy, the Home Page is so plain.
I have some ideas that I want to do but I'm wondering what others have
done to spruce up their home page.

I'm thinking of putting some simple like a flashboard.
Ideally I'd like to put up a flashboard of the logged user's current
open incident and work orders.
However I can't find a way to do it with a single variable flashboard.

Anyway, what have others done on their home page?
Links to intranet?
Picture of the company office?

Thanks

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Re: Workaround for Admin Tool v7.0.1P3 on Windows 7 ?

[Matt Worsdell]

V7.1 should install fine and I believe is backward compatible to that
version.

 

Caveat check matrix.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Susan Palmer
Sent: 08 February 2010 2:49 PM
To: arslist@ARSLIST.ORG
Subject: Workaround for Admin Tool v7.0.1P3 on Windows 7 ?

 

** 

Hi everyone,

 

My off-hours laptop with Vista was having issues (no laughing) so I thought
I'd upgrade it to Windows 7.  It actually went well and it is working fine.

 

The one thing I'm having an issue with is the ARS Admin Tool.  I still need
to use v7.0.1P3 for a few months while we're upgrading our servers to ARS
7.5.  This version of the admin tool does not like Windows 7.  The user tool
works fine.

 

When I try to install the message indicates it is not compatible with
Windows 7.

 

Has anyone found a workaround for the Windows 7 issue?  It worked fine on
Vista and I figured Win7 wouldn't be a problem.  Yes, I now realize it is
not listed in the compatibility chart.  

 

Appreciate your help.

 

Thanks,

Susan

 

Susan Palmer

ShopperTrak

200 W Monroe St  11th Floor

Chicago, IL  60606

312-529-5325

312-502-7687

spal...@shoppertrak.com

 

 

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Re: Remedy Home Page

[Maria Delagarza]

Lee,

To add to what Joe said...flashboards also have to look at the mid-tier 
in order to function.  I do find them very useful but usually restrict 
them to some other type of "Navigation Bar" usually at the top so that 
they do not fire as soon as you open the Home Page, this is important 
when you have a very large user base all accessing the Home Page (which 
is normal).  Also, I typically put a View Field on the Home Page and 
then call what ever I want (URL or anything else) into that field using 
the Navigation Bar.


HTH

MCD
Maria C Delagarza
Principal Consultant
eluridesigns.com | maria.delaga...@eluridesigns.com
817.629.1543

Joe D'Souza wrote:

Lee,

Somewhere in that 'blank space' you may want to create a table of Alerts, if
your company uses Alerts, with functionality to open the ticket tied to the
alert.

If you use SLA, a table of upcoming thresholds and violations might be
useful as well.

While flashboards would make the page look pretty, they may not be as useful
to every individual to see on a home page, as the ability to check and
monitor specific alerts or events..

Cheers

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of lee
Sent: Monday, February 08, 2010 3:49 PM
To: arslist@ARSLIST.ORG
Subject: Remedy Home Page


This one was quite difficult to search on.

Everytime I log into Remedy, the Home Page is so plain.
I have some ideas that I want to do but I'm wondering what others have done
to spruce up their home page.

I'm thinking of putting some simple like a flashboard.
Ideally I'd like to put up a flashboard of the logged user's current open
incident and work orders.
However I can't find a way to do it with a single variable flashboard.

Anyway, what have others done on their home page?
Links to intranet?
Picture of the company office?

Thanks

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Re: Remedy Home Page

[Timothy Powell]

We added a page holder containing the following:
1) A table field displaying a User's alerts and a character field below the
table providing the ability to view some details about a selected alert (as
well as double-click open of the ticket associated to the alert).
2) An advanced filtering area where you could narrow down or expand the
contents of the Overview (or "My Tickets") table.

Tim

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
Sent: Monday, February 08, 2010 4:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Home Page

Lee,

Somewhere in that 'blank space' you may want to create a table of Alerts, if
your company uses Alerts, with functionality to open the ticket tied to the
alert.

If you use SLA, a table of upcoming thresholds and violations might be
useful as well.

While flashboards would make the page look pretty, they may not be as useful
to every individual to see on a home page, as the ability to check and
monitor specific alerts or events..

Cheers

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of lee
Sent: Monday, February 08, 2010 3:49 PM
To: arslist@ARSLIST.ORG
Subject: Remedy Home Page


This one was quite difficult to search on.

Everytime I log into Remedy, the Home Page is so plain.
I have some ideas that I want to do but I'm wondering what others have done
to spruce up their home page.

I'm thinking of putting some simple like a flashboard.
Ideally I'd like to put up a flashboard of the logged user's current open
incident and work orders.
However I can't find a way to do it with a single variable flashboard.

Anyway, what have others done on their home page?
Links to intranet?
Picture of the company office?

Thanks


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Foundation Discovery and Database

[Koyb P. Liabt]

Is there any way to discover the database info (without buying  Topology).  
We only have Foundation 1.6 and we are transitioning into  another Remedy 
system soon.  In the meantime, we need to discover the  database info and 
load it into the CMDB.  Can this be done with perl  scripts? or some other 
method?
 

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Re: Remedy Home Page

[Timothy Powell]

Oh, but a caution.
If you put an Alerts table on the Home Page, maintain you're alerts
carefully. You don't want too many old alert records hanging around. We had
some alert "pack rats" and didn't clean ours up for a while. In the mornings
as various time zones came online in their respective 0700 hrs time frame,
the system got sluggish when it queried the 1.7 million alert records for
several hundred users all coming online in a 5 minute time frame.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Timothy Powell
Sent: Monday, February 08, 2010 4:39 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Home Page

We added a page holder containing the following:
1) A table field displaying a User's alerts and a character field below the
table providing the ability to view some details about a selected alert (as
well as double-click open of the ticket associated to the alert).
2) An advanced filtering area where you could narrow down or expand the
contents of the Overview (or "My Tickets") table.

Tim

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
Sent: Monday, February 08, 2010 4:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Home Page

Lee,

Somewhere in that 'blank space' you may want to create a table of Alerts, if
your company uses Alerts, with functionality to open the ticket tied to the
alert.

If you use SLA, a table of upcoming thresholds and violations might be
useful as well.

While flashboards would make the page look pretty, they may not be as useful
to every individual to see on a home page, as the ability to check and
monitor specific alerts or events..

Cheers

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of lee
Sent: Monday, February 08, 2010 3:49 PM
To: arslist@ARSLIST.ORG
Subject: Remedy Home Page


This one was quite difficult to search on.

Everytime I log into Remedy, the Home Page is so plain.
I have some ideas that I want to do but I'm wondering what others have done
to spruce up their home page.

I'm thinking of putting some simple like a flashboard.
Ideally I'd like to put up a flashboard of the logged user's current open
incident and work orders.
However I can't find a way to do it with a single variable flashboard.

Anyway, what have others done on their home page?
Links to intranet?
Picture of the company office?

Thanks


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Re: Remedy Home Page

[Jason Miller]

There was a thread on this topic (Remedy Home Page Ideas) on 7/2/09 with
some ideas.

Here is an image of our Home Page.  Nothing fancy but functional.

http://sites.google.com/site/jasonmilja2/homepage.png

Jason

On Mon, Feb 8, 2010 at 12:48 PM, lee  wrote:

> This one was quite difficult to search on.
>
> Everytime I log into Remedy, the Home Page is so plain.
> I have some ideas that I want to do but I'm wondering what others have
> done to spruce up their home page.
>
> I'm thinking of putting some simple like a flashboard.
> Ideally I'd like to put up a flashboard of the logged user's current
> open incident and work orders.
> However I can't find a way to do it with a single variable flashboard.
>
> Anyway, what have others done on their home page?
> Links to intranet?
> Picture of the company office?
>
> Thanks
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> Platinum 
> Sponsor:rmisoluti...@verizon.netARSlist: 
> "Where the Answers Are"
>

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Re: Remedy Home Page

[Ramey, Anne]

We tried to do something like this, basically show the overview console on the 
home page (7.0.03) and it kept crashing our plugin server.

Anne Ramey


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Jason Miller
Sent: Monday, February 08, 2010 4:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Home Page

** There was a thread on this topic (Remedy Home Page Ideas) on 7/2/09 with 
some ideas.

Here is an image of our Home Page.  Nothing fancy but functional.

http://sites.google.com/site/jasonmilja2/homepage.png

Jason
On Mon, Feb 8, 2010 at 12:48 PM, lee 
mailto:haeyoon@gmail.com>> wrote:
This one was quite difficult to search on.

Everytime I log into Remedy, the Home Page is so plain.
I have some ideas that I want to do but I'm wondering what others have
done to spruce up their home page.

I'm thinking of putting some simple like a flashboard.
Ideally I'd like to put up a flashboard of the logged user's current
open incident and work orders.
However I can't find a way to do it with a single variable flashboard.

Anyway, what have others done on their home page?
Links to intranet?
Picture of the company office?

Thanks

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www.arslist.org
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Sponsor:rmisoluti...@verizon.net 
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Approval Mappings

[Oliva Millonig, Patricia]

Hello,

Has anyone modified the Approval Mappings form in 7.5? We need just one more 
field to be able to do the approvals for Change Management according to the 
company process. If you have done it would you mind sharing what you did?

Thanks,
Tricia



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Migrating Approval Data

[Rick Cook]

We have CM 7.0.3, and are looking to migrate Approval configuration data
from Dev. to Test.  We know how to do the core configuration data, but want
to be sure of how the dependencies work and which exact forms the approval
data is stored in, so that we can export/import it onto the new server
without issues.

What I have so far is this:

   1. Approval Process Rules (form: AP:Process Definition)
   2. Approval Rules (form: AP:Rule Definiton)
   3. Approval Process Configuration (form: APR:SYS-Approval Definition)
   4. Roles (form: AP:Role)
   5. Alternates (form: AP:Alternate)
   6. Approval Mappings (form: APR:Approver Lookup)

Does this look correct, both in terms of completeness and the correct order?

Rick

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Re: Remedy Home Page

[Brock, Anne]

Might want to check out what BMC did with the ITSMoD home page; there's a 
webinar Tuesday morning that will show it. The webinar will be recorded for 
later viewing (go to www.bmc.com/events to sign up for it)

It's much nicer looking!

Anne Brock
BMC SC
(note: comments are my own, not necessarily BMC's position)

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of lee
Sent: Monday, February 08, 2010 12:49 PM
To: arslist@ARSLIST.ORG
Subject: Remedy Home Page

This one was quite difficult to search on.

Everytime I log into Remedy, the Home Page is so plain.
I have some ideas that I want to do but I'm wondering what others have
done to spruce up their home page.

I'm thinking of putting some simple like a flashboard.
Ideally I'd like to put up a flashboard of the logged user's current
open incident and work orders.
However I can't find a way to do it with a single variable flashboard.

Anyway, what have others done on their home page?
Links to intranet?
Picture of the company office?

Thanks

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Re: Workaround for Admin Tool v7.0.1P3 on Windows 7 ? - SOLVED

[Susan Palmer]

Lyle's suggestion worked great!!

I like to keep my admin tool the same version as my server, has just always
been my mode of operation.

Thank you so much,
Susan

On Mon, Feb 8, 2010 at 3:25 PM, Matt Worsdell  wrote:

> **
>
> V7.1 should install fine and I believe is backward compatible to that
> version.
>
>
>
> Caveat check matrix.
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Susan Palmer
> *Sent:* 08 February 2010 2:49 PM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Workaround for Admin Tool v7.0.1P3 on Windows 7 ?
>
>
>
> **
>
> Hi everyone,
>
>
>
> My off-hours laptop with Vista was having issues (no laughing) so I thought
> I'd upgrade it to Windows 7.  It actually went well and it is working fine.
>
>
>
> The one thing I'm having an issue with is the ARS *Admin* Tool.  I still
> need to use v7.0.1P3 for a few months while we're upgrading our servers to
> ARS 7.5.  This version of the admin tool does not like Windows 7.  The user
> tool works fine.
>
>
>
> When I try to install the message indicates it is not compatible with
> Windows 7.
>
>
>
> Has anyone found a workaround for the Windows 7 issue?  It worked fine on
> Vista and I figured Win7 wouldn't be a problem.  Yes, I now realize it is
> not listed in the compatibility chart.
>
>
>
> Appreciate your help.
>
>
>
> Thanks,
>
> Susan
>
>
>
> Susan Palmer
>
> ShopperTrak
>
> 200 W Monroe St  11th Floor
>
> Chicago, IL  60606
>
> 312-529-5325
>
> 312-502-7687
>
> spal...@shoppertrak.com
>
>
>
>
>
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_
>  _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_
>

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Problem in Building SLA's

[Nair, Rajesh IN BOM SISL]

Dear List
Urgent help required here
I have serious issue here with SLA's not building properly.
I have made an SLA which uses Business hours and Business holidays from the 
Business Holidays and Workdays form.
Once all the required qualification and milestones are entered i click on 
build. SLA start building when when it comes to building the Milestone it get 
stuck and will not proceed forward. I have tried restart the SLA services 
manually but still the same issue. Deleted the enteries in the Apllication 
Pending form and rebuilded the SLA's again but the problem still persisted
Please let me know what may be issue and how can this be fixed.

ARSYSTEM 6.3 patch 23
SLA module 5.5


Regards
Rajesh




  
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Re: New Remedy AR System Developers Forum

[pivanov]

Hi,

 what color can be more useful? We can change it, if the users don't
like it?

Regards,
 Plamen

On 4 Фев, 15:44, Matt Worsdell  wrote:
> +1
>
> I don't have enough time in the day to contribute to this list never mind
> BMC DN and other forums of personal interest.
>
>
>
>
>
> > It would be better to direct them to the arslist,
> > And if they are BMC customers to the Developer Network as well.
>
> > We have over 3000 developers on the ARSlist
> > (registrations are at 4956 so saying over 3000 should be safe).
>
> > There are also a number of other already existing forums,
> > And of course google groups and Nabble are good places for
> > doing searches.
>
> >  Dan
> > P.s. didn't take this off-line since some of this may be of interest to
> > others
> > And should end up in a searchable area
>
> > -Original Message-
> > From: Action Request System discussion list(ARSList)
> > [mailto:arsl...@arslist.org] On Behalf Of pivanov
> > Sent: February 4, 2010 1:33 AM
> > To: arsl...@arslist.org
> > Subject: Re:NewRemedyAR System Developers Forum
>
> > That is right.
> >  There are resources like google groups, bmc communities groups and so on,
> > but i found that there are a lot of posts in other non-remedyoriented
> > forums, thats why i decided that is a good idea to create anewone, which
> > to gather that spead information.
>
> > Cheers,
> >  Plamen
> > 
>
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> Скриване на цитирания текст -
>
> - Показване на цитирания текст -

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