Re: Escalation does not push vendor form data to regular form
Have you tried using AIE as an alternative? Can’t really think about why an Escalation should fail but AIE should work.. It worked for me although I can’t say I have tried it for 7.6.03 Joe From: Mahendra Mahalkar Sent: Tuesday, November 02, 2010 1:58 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Escalation does not push vendor form data to regular form ** I checked the escalation logs, there I found only NULL values pushing to staging form. Regards, Mahendra Mahalkar On Tue, Nov 2, 2010 at 9:53 AM, Joe Martin D'Souza jdso...@shyle.net wrote: ** You haven’t turned off Escalations on that server have you? Turn on your Escalation Log’s. This may tell you something if you think you have done everything else right.. Joe From: Mahendra Mahalkar Sent: Tuesday, November 02, 2010 1:46 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Escalation does not push vendor form data to regular form ** Hi All, I want to transfer ldap data from vendor form to staging form(regular form). ARS version - 7.6.03, DB - MS SQL 2005 For this, I created one escalation with push field action in which it create/modify the entries only if 'sAMAccountName' = $sAMAccountName$. Mapped the vendor data to staging form. The issue is that escalation pushing NULL to staging form though I can see/query the vendor form data from arsystem. I tried the following scenarios also --- a.. Created another vendor form, no luck b.. Created another escalation, no luck c.. Tried escalation to push vendor to another regular form, no luck d.. Tried with matching ids in push field action, no luck e.. tried same escalation between two regular forms where it worked perfect, but why it not working between vendor and regular form. f.. Tried with vendor form with one field only, no luck g.. I know it was easy to create such transfer prior to 7.6.03, is there any issue with this 7.6.03 version? Help is appreciated. I am going to raise this issue with BMC Support also. Regards, Mahendra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Escalation does not push vendor form data to regular form
Will AIE work for Ldap data structure, what should I put for mapping? External Data to ARSystem form, right? But all the time in prior versions we used vendor form which worked perfect. *Regards,* *Mahendra Mahalkar* On Tue, Nov 2, 2010 at 10:16 AM, Joe Martin D'Souza jdso...@shyle.netwrote: ** Have you tried using AIE as an alternative? Can’t really think about why an Escalation should fail but AIE should work.. It worked for me although I can’t say I have tried it for 7.6.03 Joe *From:* Mahendra Mahalkar mahendra.mahal...@gmail.com *Sent:* Tuesday, November 02, 2010 1:58 AM *Newsgroups:* public.remedy.arsystem.general *To:* arslist@ARSLIST.ORG *Subject:* Re: Escalation does not push vendor form data to regular form ** I checked the escalation logs, there I found only NULL values pushing to staging form. *Regards,* *Mahendra Mahalkar* On Tue, Nov 2, 2010 at 9:53 AM, Joe Martin D'Souza jdso...@shyle.netwrote: ** You haven’t turned off Escalations on that server have you? Turn on your Escalation Log’s. This may tell you something if you think you have done everything else right.. Joe *From:* Mahendra Mahalkar mahendra.mahal...@gmail.com *Sent:* Tuesday, November 02, 2010 1:46 AM *Newsgroups:* public.remedy.arsystem.general *To:* arslist@ARSLIST.ORG *Subject:* Escalation does not push vendor form data to regular form ** Hi All, I want to transfer ldap data from vendor form to staging form(regular form). ARS version - 7.6.03, DB - MS SQL 2005 For this, I created one escalation with push field action in which it create/modify the entries only if 'sAMAccountName' = $sAMAccountName$. Mapped the vendor data to staging form. The issue is that escalation pushing NULL to staging form though I can see/query the vendor form data from arsystem. I tried the following scenarios also --- - Created another vendor form, no luck - Created another escalation, no luck - Tried escalation to push vendor to another regular form, no luck - Tried with matching ids in push field action, no luck - tried same escalation between two regular forms where it worked perfect, but why it not working between vendor and regular form. - Tried with vendor form with one field only, no luck - I know it was easy to create such transfer prior to 7.6.03, is there any issue with this 7.6.03 version? Help is appreciated. I am going to raise this issue with BMC Support also. *Regards,* *Mahendra* _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Escalation does not push vendor form data to regular form
Set the Escalation to do a set filed on the vendor form.Create a filter to do the push field action on modify _ John Atherly | APC by Schneider Electric | Information, Process Organization (IPO) | Remedy Administrator / Developer Phone: +401-789-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail Mahendra Mahalkar mahendra.mahal...@gmail.com Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 11/02/2010 02:42 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Escalation does not push vendor form data to regular form ** Will AIE work for Ldap data structure, what should I put for mapping? External Data to ARSystem form, right? But all the time in prior versions we used vendor form which worked perfect. Regards, Mahendra Mahalkar On Tue, Nov 2, 2010 at 10:16 AM, Joe Martin D'Souza jdso...@shyle.net wrote: ** Have you tried using AIE as an alternative? Can’t really think about why an Escalation should fail but AIE should work.. It worked for me although I can’t say I have tried it for 7.6.03 Joe From: Mahendra Mahalkar Sent: Tuesday, November 02, 2010 1:58 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Escalation does not push vendor form data to regular form ** I checked the escalation logs, there I found only NULL values pushing to staging form. Regards, Mahendra Mahalkar On Tue, Nov 2, 2010 at 9:53 AM, Joe Martin D'Souza jdso...@shyle.net wrote: ** You haven’t turned off Escalations on that server have you? Turn on your Escalation Log’s. This may tell you something if you think you have done everything else right.. Joe From: Mahendra Mahalkar Sent: Tuesday, November 02, 2010 1:46 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Escalation does not push vendor form data to regular form ** Hi All, I want to transfer ldap data from vendor form to staging form(regular form). ARS version - 7.6.03, DB - MS SQL 2005 For this, I created one escalation with push field action in which it create/modify the entries only if 'sAMAccountName' = $sAMAccountName$. Mapped the vendor data to staging form. The issue is that escalation pushing NULL to staging form though I can see/query the vendor form data from arsystem. I tried the following scenarios also --- Created another vendor form, no luck Created another escalation, no luck Tried escalation to push vendor to another regular form, no luck Tried with matching ids in push field action, no luck tried same escalation between two regular forms where it worked perfect, but why it not working between vendor and regular form. Tried with vendor form with one field only, no luck I know it was easy to create such transfer prior to 7.6.03, is there any issue with this 7.6.03 version? Help is appreciated. I am going to raise this issue with BMC Support also. Regards, Mahendra _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_
Re: Can't open attachment field in display-only form SOLVED
Thanks, Joe and John. The PERFORM -ACTION-OPEN-ATTACHMENT works. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe Martin D'Souza Sent: Monday, November 01, 2010 6:04 PM To: arslist@ARSLIST.ORG Subject: Re: Can't open attachment field in display-only form ** Use an AL to do it with the Run Process PERFORM-ACTION-OPEN-ATTACHMENT. This action is available on ARS 7.1. Hope this helps.. Joe From: John Atherly [john.athe...@apc.com] ** Yes you can't open in search mode From: Martin, Dwayne - martinrdmailto:marti...@jmu.edu Sent: Monday, November 01, 2010 5:02 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Can't open attachment field in display-only form ** Dear List, I have a display-only form that on “Window Loaded” copies an attachment field from another form into its own field. The attachment appears in the pool, but the users can’t open it in either WUT or Mid Tier, even tho “Public” has read permission to the field and pool, and the user is an Administrator. The form is in “Search” mode. Could that be a problem? Dwayne Martin James Madison University ARS Mid Tier 7.1 _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_
Change Web Alias
I have a form that I need to change the Web Alias to avoid a conflict. This is an old form that needed a web alias at the time. I'm now running 7.5 and can't see where to mod this? The online Help doesn't help. Dave ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Change Web Alias
Web Alias are a thing of the past. As you have pointed out, forms needed a web alias in the past. If I recollect right, that feature has been dropped since ARS MT 6.3. Joe From: Boylan, David Sent: Tuesday, November 02, 2010 10:08 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Change Web Alias ** I have a form that I need to change the Web Alias to avoid a conflict. This is an old form that needed a web alias at the time. I'm now running 7.5 and can't see where to mod this? The online Help doesn't help. Dave ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Escalation does not push vendor form data to regular form
Mahendra, You are right.. AIE is not an option. I wasn’t thinking correctly. John’s suggestion seems pretty good. There should be no reason why that should not work. Joe From: John Atherly Sent: Tuesday, November 02, 2010 8:16 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Escalation does not push vendor form data to regular form Set the Escalation to do a set filed on the vendor form.Create a filter to do the push field action on modify _ John Atherly | APC by Schneider Electric | Information, Process Organization (IPO) | Remedy Administrator / Developer Phone: +401-789-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail Mahendra Mahalkar mahendra.mahal...@gmail.com Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 11/02/2010 02:42 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Escalation does not push vendor form data to regular form ** Will AIE work for Ldap data structure, what should I put for mapping? External Data to ARSystem form, right? But all the time in prior versions we used vendor form which worked perfect. Regards, Mahendra Mahalkar On Tue, Nov 2, 2010 at 10:16 AM, Joe Martin D'Souza jdso...@shyle.net wrote: ** Have you tried using AIE as an alternative? Can’t really think about why an Escalation should fail but AIE should work.. It worked for me although I can’t say I have tried it for 7.6.03 Joe From: Mahendra Mahalkar Sent: Tuesday, November 02, 2010 1:58 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Escalation does not push vendor form data to regular form ** I checked the escalation logs, there I found only NULL values pushing to staging form. Regards, Mahendra Mahalkar On Tue, Nov 2, 2010 at 9:53 AM, Joe Martin D'Souza jdso...@shyle.net wrote: ** You haven’t turned off Escalations on that server have you? Turn on your Escalation Log’s. This may tell you something if you think you have done everything else right.. Joe From: Mahendra Mahalkar Sent: Tuesday, November 02, 2010 1:46 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Escalation does not push vendor form data to regular form ** Hi All, I want to transfer ldap data from vendor form to staging form(regular form). ARS version - 7.6.03, DB - MS SQL 2005 For this, I created one escalation with push field action in which it create/modify the entries only if 'sAMAccountName' = $sAMAccountName$. Mapped the vendor data to staging form. The issue is that escalation pushing NULL to staging form though I can see/query the vendor form data from arsystem. I tried the following scenarios also --- a.. Created another vendor form, no luck b.. Created another escalation, no luck c.. Tried escalation to push vendor to another regular form, no luck d.. Tried with matching ids in push field action, no luck e.. tried same escalation between two regular forms where it worked perfect, but why it not working between vendor and regular form. f.. Tried with vendor form with one field only, no luck g.. I know it was easy to create such transfer prior to 7.6.03, is there any issue with this 7.6.03 version? Help is appreciated. I am going to raise this issue with BMC Support also. Regards, Mahendra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: SRM 2.1 upgrade to SRM 7.6 trouble/issue/fail
The form does not exist on server are the errors that might be something to watch for. Violation or unique indexes errors are normal. It just means the installer is trying to insert a row of data that already exists either from a previous install or an install of another product that needs the same data. Try manually importing the forms that it complains about not being present. You will find defs for these in the installation folder.. Joe -Original Message- From: remedy lee Sent: Monday, November 01, 2010 4:31 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: SRM 2.1 upgrade to SRM 7.6 trouble/issue/fail Error log file [Mon Nov 01 12:57:56.098] LoadApp- [Mon Nov 01 12:57:56.098] LoadApp- Processing component: srm [ERROR][Mon Nov 01 13:01:41.051] ImportFileNode- Non-zero rc in import of items in C:\Program Files\AR System Applications\DRBBSREMEDYAPP\BMC Service Request Management\ar\srm\workflow\en\.\SRM_menu.def, result 2 [ERROR][Mon Nov 01 13:01:41.051] ImportFileNode- 303 Form does not exist on server PCT:Product Model/Version [WARNING][Mon Nov 01 13:01:41.051] ImportFileNode- 55 The following item was not imported SRM:PDV:Product VersionSRM-Q [ERROR][Mon Nov 01 13:01:41.051] DefnImport- Defnimp failed, code 2, filename C:\Program Files\AR System Applications\DRBBSREMEDYAPP\BMC Service Request Management\ar\srm\workflow\en\.\SRM_menu.def [ERROR][Mon Nov 01 13:03:23.411] LoadApp- At least one file in definitions list received non-zero rc [Mon Nov 01 13:04:56.880] LoadApp- Application load completed, errors encountered. [Mon Nov 01 13:04:56.880] LoadApp- Worst RCs 2 0 0 2 [Mon Nov 01 13:04:56.880] LoadApp- File Load Status for overall Application: srm [Mon Nov 01 13:04:56.880] LoadApp- Packing Lists Config Data Sample Data All Files [Mon Nov 01 13:04:56.880] LoadApp- Skipped 0 0 0 0 [Mon Nov 01 13:04:56.880] LoadApp- Success 106 44 0 150 [Mon Nov 01 13:04:56.880] LoadApp- Failed 1 0 0 1 [Mon Nov 01 13:04:56.880] LoadApp- Totals 107 44 0 151 [Mon Nov 01 13:04:56.880] LoadApp- Worst rc for application overall: 2 [Mon Nov 01 13:04:56.895] rikMain- Returning 1054 for command loadapp [Mon Nov 01 13:05:46.723] rikMain- Returning 0 for command getsvrinfo [Mon Nov 01 13:05:53.786] LoadApp- [Mon Nov 01 13:05:53.786] LoadApp- Processing component: srs [ERROR][Mon Nov 01 13:09:18.895] ImportFileNode- Non-zero rc in import of items in C:\Program Files\AR System Applications\DRBBSREMEDYAPP\BMC Service Request Management\ar\srs\workflow\en\.\srs_deplapp.def, result 2 [ERROR][Mon Nov 01 13:09:18.895] ImportFileNode- 552 Failure during SQL operation to the database The statement has been terminated.The CREATE UNIQUE INDEX statement terminated because a duplicate key was found for the object name 'dbo.T1587' and the index name 'I1587_42001_1'. The duplicate key value is (Approval, 1.0.00.000). [WARNING][Mon Nov 01 13:09:18.895] ImportFileNode- 55 The following item was not imported Visualizer Module Registration [WARNING][Mon Nov 01 13:09:18.895] ImportFileNode- 552 Failure during SQL operation to the database 42001,42007 [ERROR][Mon Nov 01 13:09:18.895] DefnImport- Defnimp failed, code 2, filename C:\Program Files\AR System Applications\DRBBSREMEDYAPP\BMC Service Request Management\ar\srs\workflow\en\.\srs_deplapp.def [ERROR][Mon Nov 01 13:10:00.348] ImportFileNode- Non-zero rc in import of items in C:\Program Files\AR System Applications\DRBBSREMEDYAPP\BMC Service Request Management\ar\srs\workflow\en\.\SRS_menu.def, result 2 [ERROR][Mon Nov 01 13:10:00.348] ImportFileNode- 303 Form does not exist on server PCT:Product Model/Version [WARNING][Mon Nov 01 13:10:00.348] ImportFileNode- 55 The following item was not imported SRD:PDV:Product VersionSRM-Q [ERROR][Mon Nov 01 13:10:00.348] DefnImport- Defnimp failed, code 2, filename C:\Program Files\AR System Applications\DRBBSREMEDYAPP\BMC Service Request Management\ar\srs\workflow\en\.\SRS_menu.def [WARNING][Mon Nov 01 13:13:38.239] MigrateFile- 'WESTERN' charset is been used for server DRBBSREMEDYAPP [WARNING][Mon Nov 01 13:13:51.333] MigrateFile- 'WESTERN' charset is been used for server DRBBSREMEDYAPP [WARNING][Mon Nov 01 13:14:03.473] MigrateFile- 'WESTERN' charset is been used for server DRBBSREMEDYAPP [WARNING][Mon Nov 01 13:14:10.067] MigrateFile- 'WESTERN' charset is been used for server DRBBSREMEDYAPP [WARNING][Mon Nov 01 13:14:17.473] MigrateFile- 'WESTERN' charset is been used for server DRBBSREMEDYAPP [WARNING][Mon Nov 01 13:14:25.520] MigrateFile- 'WESTERN' charset is been used for server DRBBSREMEDYAPP [WARNING][Mon Nov 01 13:14:37.723] MigrateFile- 'WESTERN' charset is been used for server DRBBSREMEDYAPP [WARNING][Mon Nov 01 13:14:44.614] MigrateFile- 'WESTERN' charset is been used for server DRBBSREMEDYAPP [WARNING][Mon Nov 01 13:14:52.114] MigrateFile- 'WESTERN' charset is been used for server DRBBSREMEDYAPP [WARNING][Mon Nov 01
Re: Change Web Alias
You could change the web alias from the def file. I did that by first export the form, change the web alias, then re-import the form back. AF On Tue, Nov 2, 2010 at 8:22 AM, Joe Martin D'Souza jdso...@shyle.netwrote: ** Web Alias are a thing of the past. As you have pointed out, forms needed a web alias in the past. If I recollect right, that feature has been dropped since ARS MT 6.3. Joe *From:* Boylan, David david_boy...@brown.edu *Sent:* Tuesday, November 02, 2010 10:08 AM *Newsgroups:* public.remedy.arsystem.general *To:* arslist@ARSLIST.ORG *Subject:* Change Web Alias ** I have a form that I need to change the Web Alias to avoid a conflict. This is an old form that needed a web alias at the time. I'm now running 7.5 and can't see where to mod this? The online Help doesn't help. Dave _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Change Web Alias
Is that really used by the new mid-tier anymore? Joe From: Andrew Fremont Sent: Tuesday, November 02, 2010 12:59 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Change Web Alias ** You could change the web alias from the def file. I did that by first export the form, change the web alias, then re-import the form back. AF On Tue, Nov 2, 2010 at 8:22 AM, Joe Martin D'Souza jdso...@shyle.net wrote: ** Web Alias are a thing of the past. As you have pointed out, forms needed a web alias in the past. If I recollect right, that feature has been dropped since ARS MT 6.3. Joe From: Boylan, David Sent: Tuesday, November 02, 2010 10:08 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Change Web Alias ** I have a form that I need to change the Web Alias to avoid a conflict. This is an old form that needed a web alias at the time. I'm now running 7.5 and can't see where to mod this? The online Help doesn't help. Dave _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Change Web Alias
No but it can still cause problems in some cases. We have a lot of older forms that were imported into a fresh 7.5 server. Since the the forms never went through an actual upgrade the alias' and old unsupported web views were never removed. Jason On Tue, Nov 2, 2010 at 10:10 AM, Joe Martin D'Souza jdso...@shyle.netwrote: ** Is that really used by the new mid-tier anymore? Joe *From:* Andrew Fremont andrewfrem...@gmail.com *Sent:* Tuesday, November 02, 2010 12:59 PM *Newsgroups:* public.remedy.arsystem.general *To:* arslist@ARSLIST.ORG *Subject:* Re: Change Web Alias ** You could change the web alias from the def file. I did that by first export the form, change the web alias, then re-import the form back. AF On Tue, Nov 2, 2010 at 8:22 AM, Joe Martin D'Souza jdso...@shyle.netwrote: ** Web Alias are a thing of the past. As you have pointed out, forms needed a web alias in the past. If I recollect right, that feature has been dropped since ARS MT 6.3. Joe *From:* Boylan, David david_boy...@brown.edu *Sent:* Tuesday, November 02, 2010 10:08 AM *Newsgroups:* public.remedy.arsystem.general *To:* arslist@ARSLIST.ORG *Subject:* Change Web Alias ** I have a form that I need to change the Web Alias to avoid a conflict. This is an old form that needed a web alias at the time. I'm now running 7.5 and can't see where to mod this? The online Help doesn't help. Dave _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Change Web Alias
Thanks. This is a very old form back when we did have to use web alias. I'll try modding the def file and re-import it. I was wondering if this could be changed using either Dev Studio or a 7.0 Admin tool. Doesn't seem to be there. Dave ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Escalation does not push vendor form data to regular form
Set field action is like a modify action on vendor which is not allowed as vendor point to Ldap where user doesn't have access to create or modify. *Regards,* *Mahendra Mahalkar* On Tue, Nov 2, 2010 at 4:16 PM, John Atherly john.athe...@apc.com wrote: Set the Escalation to do a set filed on the vendor form.Create a filter to do the push field action on modify _ * John Atherly* | * APC by Schneider Electric ** | Information, Process Organization (IPO)* | *Remedy Administrator / Developer* * Phone:* +401-789-5735 ext. 2120 | *Fax:* +401-789-3710 | * Email:* *john.athe...@apcc.com* +john.athe...@apcc.com | *Site:**www.apc.com/ * http://www.apc.com/ | *Address:* 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail *Mahendra Mahalkar mahendra.mahal...@gmail.com* Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 11/02/2010 02:42 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Escalation does not push vendor form data to regular form ** Will AIE work for Ldap data structure, what should I put for mapping? External Data to ARSystem form, right? But all the time in prior versions we used vendor form which worked perfect. *Regards,* *Mahendra Mahalkar* On Tue, Nov 2, 2010 at 10:16 AM, Joe Martin D'Souza *jdso...@shyle.net*jdso...@shyle.net wrote: ** Have you tried using AIE as an alternative? Can’t really think about why an Escalation should fail but AIE should work.. It worked for me although I can’t say I have tried it for 7.6.03 Joe *From:* *Mahendra Mahalkar* mahendra.mahal...@gmail.com *Sent:* Tuesday, November 02, 2010 1:58 AM *Newsgroups:* public.remedy.arsystem.general *To:* *arsl...@arslist.org* arslist@ARSLIST.ORG *Subject:* Re: Escalation does not push vendor form data to regular form ** I checked the escalation logs, there I found only NULL values pushing to staging form. *Regards,* *Mahendra Mahalkar* On Tue, Nov 2, 2010 at 9:53 AM, Joe Martin D'Souza *jdso...@shyle.net*jdso...@shyle.net wrote: ** You haven’t turned off Escalations on that server have you? Turn on your Escalation Log’s. This may tell you something if you think you have done everything else right.. Joe *From:* *Mahendra Mahalkar* mahendra.mahal...@gmail.com *Sent:* Tuesday, November 02, 2010 1:46 AM *Newsgroups:* public.remedy.arsystem.general *To:* *arsl...@arslist.org* arslist@ARSLIST.ORG *Subject:* Escalation does not push vendor form data to regular form ** Hi All, I want to transfer ldap data from vendor form to staging form(regular form). ARS version - 7.6.03, DB - MS SQL 2005 For this, I created one escalation with push field action in which it create/modify the entries only if 'sAMAccountName' = $sAMAccountName$. Mapped the vendor data to staging form. The issue is that escalation pushing NULL to staging form though I can see/query the vendor form data from arsystem. I tried the following scenarios also --- - Created another vendor form, no luck - Created another escalation, no luck - Tried escalation to push vendor to another regular form, no luck - Tried with matching ids in push field action, no luck - tried same escalation between two regular forms where it worked perfect, but why it not working between vendor and regular form. - Tried with vendor form with one field only, no luck - I know it was easy to create such transfer prior to 7.6.03, is there any issue with this 7.6.03 version? Help is appreciated. I am going to raise this issue with BMC Support also. *Regards,* *Mahendra* _attend WWRUG11 *www.wwrug.com* http://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Change Web Alias
Sorry I was wrong that's not where to edit the Web Alias. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shellman, David Sent: Tuesday, November 02, 2010 2:23 PM To: arslist@ARSLIST.ORG Subject: Re: Change Web Alias ** David, If I remember correctly, the Web Alias is/was in the View properties of the form. Go to Manage Views and then Properties. Look under Aliases and Labels. At least that's how to get there using the Admin tool. Dave From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Boylan, David Sent: Tuesday, November 02, 2010 10:08 AM To: arslist@ARSLIST.ORG Subject: Change Web Alias ** I have a form that I need to change the Web Alias to avoid a conflict. This is an old form that needed a web alias at the time. I'm now running 7.5 and can't see where to mod this? The online Help doesn't help. Dave _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Change Web Alias
David, Dug into my older 7.01 documentation. In the Forms and Application Objects document there is following about Web Alias: This field is not supported in version 6.3 and later versions of the mid tier. The field was used in earlier versions for administrators who wanted to create and deploy web views of a form. As of version 6.3, forms are no longer deployed; all forms can be viewed on the web without special aliases. If you created a form in a mid tier prior to version 6.3, and a web alias is associated with the form, you can also edit the web alias by choosing Form Compatibility Set Web Alias, and editing the Set Web Alias dialog box that appears. Dave From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Boylan, David Sent: Tuesday, November 02, 2010 10:08 AM To: arslist@ARSLIST.ORG Subject: Change Web Alias ** I have a form that I need to change the Web Alias to avoid a conflict. This is an old form that needed a web alias at the time. I'm now running 7.5 and can't see where to mod this? The online Help doesn't help. Dave _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Change Mgmt documentation
I'm going through the BMC site looking for change management documentation but I cannot find anything related to best practices on how it is intended to use certain fields in the application. Specifically Change Type. i.e.: Change, Asset Configuration, Asset Management, Asset Maintenance and so on.. does anybody know what document or where I might find good reads related to this? I've looked at the concepts guide, the CM user guide, etc.. to no avail. I am trying to better define what is a Change versus Maintenance versus Administration... (this while wearing my Change Mgmt hat).. Thanks all, Marcelo Martinez ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Escalation does not push vendor form data to regular form (UNCLASSIFIED)
Classification: UNCLASSIFIED Caveats: NONE Mahendra, You could use a SQL view for the LDAP connection and then use AIE to import. This also solves the known issue with not being able to use date fields when querying your vendor form. Christopher Michaud -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe Martin D'Souza Sent: Tuesday, November 02, 2010 10:44 AM To: arslist@ARSLIST.ORG Subject: Re: Escalation does not push vendor form data to regular form ** Mahendra, You are right.. AIE is not an option. I wasn’t thinking correctly. John’s suggestion seems pretty good. There should be no reason why that should not work. Joe From: John Atherly blockedmailto:john.athe...@apc.com Sent: Tuesday, November 02, 2010 8:16 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Escalation does not push vendor form data to regular form Set the Escalation to do a set filed on the vendor form.Create a filter to do the push field action on modify _ John Atherly | APC by Schneider Electric | Information, Process Organization (IPO) | Remedy Administrator / Developer Phone: +401-789-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com blockedmailto: john.athe...@apcc.com | Site: www.apc.com/ blockedhttp://www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail Mahendra Mahalkar mahendra.mahal...@gmail.com Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 11/02/2010 02:42 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Escalation does not push vendor form data to regular form ** Will AIE work for Ldap data structure, what should I put for mapping? External Data to ARSystem form, right? But all the time in prior versions we used vendor form which worked perfect. Regards, Mahendra Mahalkar On Tue, Nov 2, 2010 at 10:16 AM, Joe Martin D'Souza jdso...@shyle.net blockedmailto:jdso...@shyle.net wrote: ** Have you tried using AIE as an alternative? Can’t really think about why an Escalation should fail but AIE should work.. It worked for me although I can’t say I have tried it for 7.6.03 Joe From: Mahendra Mahalkar blockedmailto:mahendra.mahal...@gmail.com Sent: Tuesday, November 02, 2010 1:58 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG blockedmailto:arslist@ARSLIST.ORG Subject: Re: Escalation does not push vendor form data to regular form ** I checked the escalation logs, there I found only NULL values pushing to staging form. Regards, Mahendra Mahalkar On Tue, Nov 2, 2010 at 9:53 AM, Joe Martin D'Souza jdso...@shyle.net blockedmailto:jdso...@shyle.net wrote: ** You haven’t turned off Escalations on that server have you? Turn on your Escalation Log’s. This may tell you something if you think you have done everything else right.. Joe From: Mahendra Mahalkar blockedmailto:mahendra.mahal...@gmail.com Sent: Tuesday, November 02, 2010 1:46 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG blockedmailto:arslist@ARSLIST.ORG Subject: Escalation does not push vendor form data to regular form ** Hi All, I want to transfer ldap data from vendor form to staging form(regular form). ARS version - 7.6.03, DB - MS SQL 2005 For this, I created one escalation with push field action in which it create/modify the entries only if 'sAMAccountName' = $sAMAccountName$. Mapped the vendor data to staging form. The issue is that escalation pushing NULL to staging form though I can see/query the vendor form data from arsystem. I tried the following scenarios also --- * Created another vendor form, no luck * Created another escalation, no luck * Tried escalation to push vendor to another regular form, no luck * Tried with matching ids in push field action, no luck * tried same escalation between two regular forms where it worked perfect, but why it not working between vendor and regular form. * Tried with vendor form with one field only, no luck * I know it was easy to create such transfer prior to 7.6.03, is there any issue with this 7.6.03 version? Help is appreciated. I am going to raise this issue with BMC Support also. Regards, Mahendra _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ Classification: UNCLASSIFIED Caveats: NONE
Re: SRM 2.1 upgrade to SRM 7.6 trouble/issue/fail
Thanks Larry! That did the trick. the 7.6 patch 1 SRM install went through with warnings. But it did install. Now I have the fun of finding out what broke and how to fix it from my SRM 2.1 setup. Fun fun... Thanks again! On Nov 1, 4:47 pm, Larry Barnes larry.bar...@thecreek.com wrote: I was having similar errors when trying to upgrade from SRM 2.2 patch 3. I was pointed to the following KB article from BMC: KB article SW00359420. I've followed the steps in this article and it found several of my SRM files that would not be migrated due to category errors; I think these are the same errors you are seeing. Hope this is helpful, Larry B. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of remedy lee Sent: Monday, November 01, 2010 1:31 PM To: arsl...@arslist.org Subject: Re: SRM 2.1 upgrade to SRM 7.6 trouble/issue/fail Error log file [Mon Nov 01 12:57:56.098] LoadApp- [Mon Nov 01 12:57:56.098] LoadApp- Processing component: srm [ERROR][Mon Nov 01 13:01:41.051] ImportFileNode- Non-zero rc in import of items in C:\Program Files\AR System Applications\DRBBSREMEDYAPP\BMC Service Request Management\ar\srm\workflow\en\.\SRM_menu.def, result 2 [ERROR][Mon Nov 01 13:01:41.051] ImportFileNode- 303 Form does not exist on server PCT:Product Model/Version [WARNING][Mon Nov 01 13:01:41.051] ImportFileNode- 55 The following item was not imported SRM:PDV:Product VersionSRM-Q [ERROR][Mon Nov 01 13:01:41.051] DefnImport- Defnimp failed, code 2, filename C:\Program Files\AR System Applications\DRBBSREMEDYAPP\BMC Service Request Management\ar\srm\workflow\en\.\SRM_menu.def [ERROR][Mon Nov 01 13:03:23.411] LoadApp- At least one file in definitions list received non-zero rc [Mon Nov 01 13:04:56.880] LoadApp- Application load completed, errors encountered. [Mon Nov 01 13:04:56.880] LoadApp- Worst RCs 2 0 0 2 [Mon Nov 01 13:04:56.880] LoadApp- File Load Status for overall Application: srm [Mon Nov 01 13:04:56.880] LoadApp- Packing Lists Config Data Sample Data All Files [Mon Nov 01 13:04:56.880] LoadApp- Skipped 0 0 0 0 [Mon Nov 01 13:04:56.880] LoadApp- Success 106 44 0 150 [Mon Nov 01 13:04:56.880] LoadApp- Failed 1 0 0 1 [Mon Nov 01 13:04:56.880] LoadApp- Totals 107 44 0 151 [Mon Nov 01 13:04:56.880] LoadApp- Worst rc for application overall: 2 [Mon Nov 01 13:04:56.895] rikMain- Returning 1054 for command loadapp [Mon Nov 01 13:05:46.723] rikMain- Returning 0 for command getsvrinfo [Mon Nov 01 13:05:53.786] LoadApp- [Mon Nov 01 13:05:53.786] LoadApp- Processing component: srs [ERROR][Mon Nov 01 13:09:18.895] ImportFileNode- Non-zero rc in import of items in C:\Program Files\AR System Applications\DRBBSREMEDYAPP\BMC Service Request Management\ar\srs\workflow\en\.\srs_deplapp.def, result 2 [ERROR][Mon Nov 01 13:09:18.895] ImportFileNode- 552 Failure during SQL operation to the database The statement has been terminated.The CREATE UNIQUE INDEX statement terminated because a duplicate key was found for the object name 'dbo.T1587' and the index name 'I1587_42001_1'. The duplicate key value is (Approval, 1.0.00.000). [WARNING][Mon Nov 01 13:09:18.895] ImportFileNode- 55 The following item was not imported Visualizer Module Registration [WARNING][Mon Nov 01 13:09:18.895] ImportFileNode- 552 Failure during SQL operation to the database 42001,42007 [ERROR][Mon Nov 01 13:09:18.895] DefnImport- Defnimp failed, code 2, filename C:\Program Files\AR System Applications\DRBBSREMEDYAPP\BMC Service Request Management\ar\srs\workflow\en\.\srs_deplapp.def [ERROR][Mon Nov 01 13:10:00.348] ImportFileNode- Non-zero rc in import of items in C:\Program Files\AR System Applications\DRBBSREMEDYAPP\BMC Service Request Management\ar\srs\workflow\en\.\SRS_menu.def, result 2 [ERROR][Mon Nov 01 13:10:00.348] ImportFileNode- 303 Form does not exist on server PCT:Product Model/Version [WARNING][Mon Nov 01 13:10:00.348] ImportFileNode- 55 The following item was not imported SRD:PDV:Product VersionSRM-Q [ERROR][Mon Nov 01 13:10:00.348] DefnImport- Defnimp failed, code 2, filename C:\Program Files\AR System Applications\DRBBSREMEDYAPP\BMC Service Request Management\ar\srs\workflow\en\.\SRS_menu.def [WARNING][Mon Nov 01 13:13:38.239] MigrateFile- 'WESTERN' charset is been used for server DRBBSREMEDYAPP [WARNING][Mon Nov 01 13:13:51.333] MigrateFile- 'WESTERN' charset is been used for server DRBBSREMEDYAPP [WARNING][Mon Nov 01 13:14:03.473] MigrateFile- 'WESTERN' charset is been used for server DRBBSREMEDYAPP [WARNING][Mon Nov 01 13:14:10.067] MigrateFile- 'WESTERN' charset is
Re: Escalation does not push vendor form data to regular form
Why do you want to create an LDAP attribute to add a new field? Doesn’t a view form build from the LDAP plugin allow you to create a display only field for ARS transactional purposes? Joe From: Mahendra Mahalkar Sent: Tuesday, November 02, 2010 2:16 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Escalation does not push vendor form data to regular form ** Set field action is like a modify action on vendor which is not allowed as vendor point to Ldap where user doesn't have access to create or modify. Regards, Mahendra Mahalkar On Tue, Nov 2, 2010 at 4:16 PM, John Atherly john.athe...@apc.com wrote: Set the Escalation to do a set filed on the vendor form.Create a filter to do the push field action on modify _ John Atherly | APC by Schneider Electric | Information, Process Organization (IPO) | Remedy Administrator / Developer Phone: +401-789-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail Mahendra Mahalkar mahendra.mahal...@gmail.com Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 11/02/2010 02:42 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Escalation does not push vendor form data to regular form ** Will AIE work for Ldap data structure, what should I put for mapping? External Data to ARSystem form, right? But all the time in prior versions we used vendor form which worked perfect. Regards, Mahendra Mahalkar On Tue, Nov 2, 2010 at 10:16 AM, Joe Martin D'Souza jdso...@shyle.net wrote: ** Have you tried using AIE as an alternative? Can’t really think about why an Escalation should fail but AIE should work.. It worked for me although I can’t say I have tried it for 7.6.03 Joe From: Mahendra Mahalkar Sent: Tuesday, November 02, 2010 1:58 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Escalation does not push vendor form data to regular form ** I checked the escalation logs, there I found only NULL values pushing to staging form. Regards, Mahendra Mahalkar On Tue, Nov 2, 2010 at 9:53 AM, Joe Martin D'Souza jdso...@shyle.net wrote: ** You haven’t turned off Escalations on that server have you? Turn on your Escalation Log’s. This may tell you something if you think you have done everything else right.. Joe From: Mahendra Mahalkar Sent: Tuesday, November 02, 2010 1:46 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Escalation does not push vendor form data to regular form ** Hi All, I want to transfer ldap data from vendor form to staging form(regular form). ARS version - 7.6.03, DB - MS SQL 2005 For this, I created one escalation with push field action in which it create/modify the entries only if 'sAMAccountName' = $sAMAccountName$. Mapped the vendor data to staging form. The issue is that escalation pushing NULL to staging form though I can see/query the vendor form data from arsystem. I tried the following scenarios also --- a.. Created another vendor form, no luck b.. Created another escalation, no luck c.. Tried escalation to push vendor to another regular form, no luck d.. Tried with matching ids in push field action, no luck e.. tried same escalation between two regular forms where it worked perfect, but why it not working between vendor and regular form. f.. Tried with vendor form with one field only, no luck g.. I know it was easy to create such transfer prior to 7.6.03, is there any issue with this 7.6.03 version? Help is appreciated. I am going to raise this issue with BMC Support also. Regards, Mahendra _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Escalation does not push vendor form data to regular form
I running 7.5 and current working on just about the samething where my vendor form is populated by employee data and I have an escalation that does a set field to modify the vendor form that kicks off the filter to move it to a workbook form to then allow the other filters run modification of the data before it gets pushed to the people form. We been used this in 6.3 also with no issues _ John Atherly | APC by Schneider Electric | Information, Process Organization (IPO) | Remedy Administrator / Developer Phone: +401-789-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail Mahendra Mahalkar mahendra.mahal...@gmail.com Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 11/02/2010 02:16 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Escalation does not push vendor form data to regular form ** Set field action is like a modify action on vendor which is not allowed as vendor point to Ldap where user doesn't have access to create or modify. Regards, Mahendra Mahalkar On Tue, Nov 2, 2010 at 4:16 PM, John Atherly john.athe...@apc.com wrote: Set the Escalation to do a set filed on the vendor form.Create a filter to do the push field action on modify _ John Atherly | APC by Schneider Electric | Information, Process Organization (IPO) | Remedy Administrator / Developer Phone: +401-789-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail Mahendra Mahalkar mahendra.mahal...@gmail.com Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 11/02/2010 02:42 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Escalation does not push vendor form data to regular form ** Will AIE work for Ldap data structure, what should I put for mapping? External Data to ARSystem form, right? But all the time in prior versions we used vendor form which worked perfect. Regards, Mahendra Mahalkar On Tue, Nov 2, 2010 at 10:16 AM, Joe Martin D'Souza jdso...@shyle.net wrote: ** Have you tried using AIE as an alternative? Can’t really think about why an Escalation should fail but AIE should work.. It worked for me although I can’t say I have tried it for 7.6.03 Joe From: Mahendra Mahalkar Sent: Tuesday, November 02, 2010 1:58 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Escalation does not push vendor form data to regular form ** I checked the escalation logs, there I found only NULL values pushing to staging form. Regards, Mahendra Mahalkar On Tue, Nov 2, 2010 at 9:53 AM, Joe Martin D'Souza jdso...@shyle.net wrote: ** You haven’t turned off Escalations on that server have you? Turn on your Escalation Log’s. This may tell you something if you think you have done everything else right.. Joe From: Mahendra Mahalkar Sent: Tuesday, November 02, 2010 1:46 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Escalation does not push vendor form data to regular form ** Hi All, I want to transfer ldap data from vendor form to staging form(regular form). ARS version - 7.6.03, DB - MS SQL 2005 For this, I created one escalation with push field action in which it create/modify the entries only if 'sAMAccountName' = $sAMAccountName$. Mapped the vendor data to staging form. The issue is that escalation pushing NULL to staging form though I can see/query the vendor form data from arsystem. I tried the following scenarios also --- Created another vendor form, no luck Created another escalation, no luck Tried escalation to push vendor to another regular form, no luck Tried with matching ids in push field action, no luck tried same escalation between two regular forms where it worked perfect, but why it not working between vendor and regular form. Tried with vendor form with one field only, no luck I know it was easy to create such transfer prior to 7.6.03, is there any issue with this 7.6.03 version? Help is appreciated. I am going to raise this issue with BMC Support also. Regards, Mahendra _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_
Re: Escalation does not push vendor form data to regular form (UNCLASSIFIED)
We have some LDAP vendor forms on our 7.5 server where the date/time fields show relevant data and we are able to query on them. Jason On Tue, Nov 2, 2010 at 12:07 PM, Michaud, Christopher W Mr CTR US USA MEDCOM USAMITC christopher.micha...@us.army.mil wrote: Classification: UNCLASSIFIED Caveats: NONE Mahendra, You could use a SQL view for the LDAP connection and then use AIE to import. This also solves the known issue with not being able to use date fields when querying your vendor form. Christopher Michaud -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Joe Martin D'Souza Sent: Tuesday, November 02, 2010 10:44 AM To: arslist@ARSLIST.ORG Subject: Re: Escalation does not push vendor form data to regular form ** Mahendra, You are right.. AIE is not an option. I wasn’t thinking correctly. John’s suggestion seems pretty good. There should be no reason why that should not work. Joe From: John Atherly blockedmailto:john.athe...@apc.comblockedmailto%3ajohn.athe...@apc.com Sent: Tuesday, November 02, 2010 8:16 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Escalation does not push vendor form data to regular form Set the Escalation to do a set filed on the vendor form.Create a filter to do the push field action on modify _ John Atherly | APC by Schneider Electric | Information, Process Organization (IPO) | Remedy Administrator / Developer Phone: +401-789-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com blockedmailto: john.athe...@apcc.com | Site: www.apc.com/ blockedhttp://www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail Mahendra Mahalkar mahendra.mahal...@gmail.com Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 11/02/2010 02:42 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Escalation does not push vendor form data to regular form ** Will AIE work for Ldap data structure, what should I put for mapping? External Data to ARSystem form, right? But all the time in prior versions we used vendor form which worked perfect. Regards, Mahendra Mahalkar On Tue, Nov 2, 2010 at 10:16 AM, Joe Martin D'Souza jdso...@shyle.net blockedmailto:jdso...@shyle.net blockedmailto%3ajdso...@shyle.net wrote: ** Have you tried using AIE as an alternative? Can’t really think about why an Escalation should fail but AIE should work.. It worked for me although I can’t say I have tried it for 7.6.03 Joe From: Mahendra Mahalkar blockedmailto:mahendra.mahal...@gmail.comblockedmailto%3amahendra.mahal...@gmail.com Sent: Tuesday, November 02, 2010 1:58 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG blockedmailto:arslist@ARSLIST.ORGblockedmailto%3aarsl...@arslist.org Subject: Re: Escalation does not push vendor form data to regular form ** I checked the escalation logs, there I found only NULL values pushing to staging form. Regards, Mahendra Mahalkar On Tue, Nov 2, 2010 at 9:53 AM, Joe Martin D'Souza jdso...@shyle.net blockedmailto:jdso...@shyle.net blockedmailto%3ajdso...@shyle.net wrote: ** You haven’t turned off Escalations on that server have you? Turn on your Escalation Log’s. This may tell you something if you think you have done everything else right.. Joe From: Mahendra Mahalkar blockedmailto:mahendra.mahal...@gmail.comblockedmailto%3amahendra.mahal...@gmail.com Sent: Tuesday, November 02, 2010 1:46 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG blockedmailto:arslist@ARSLIST.ORGblockedmailto%3aarsl...@arslist.org Subject: Escalation does not push vendor form data to regular form ** Hi All, I want to transfer ldap data from vendor form to staging form(regular form). ARS version - 7.6.03, DB - MS SQL 2005 For this, I created one escalation with push field action in which it create/modify the entries only if 'sAMAccountName' = $sAMAccountName$. Mapped the vendor data to staging form. The issue is that escalation pushing NULL to staging form though I can see/query the vendor form data from arsystem. I tried the following scenarios also --- * Created another vendor form, no luck * Created another escalation, no luck * Tried escalation to push vendor to another regular form, no luck * Tried with matching ids in push field action, no luck * tried same escalation between two regular forms where it worked perfect, but why it not working between vendor and regular form. * Tried with vendor form with one field only, no luck * I know it was easy to create such transfer prior to 7.6.03, is there any issue with
Re: [AKO Warning - Message fails DKIM verification] you there
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QMX Support Services is looking to fill multiple Remedy Consultant positions. The opportunities are in Arizona. Candidates must have strong Remedy skills and experience with ITSM and CMDB 7.5. Canidates must be US citizens and have a secret clearance or be able to qualify for a secret clearance. QMX is a certified BMC Alliance Consulting Partner. We specialize in government contracts as well as commercial projects. You will be working with a group of experienced QMX consultants who have successfully completed over 500 projects and most of whom have more than 10 years experience with the BMC Remedy products. If you are interested in learning more about QMX and this opportunity, please contact: Mike Gauche Email: mgau...@qmxs.com Phone: 703-549-3690 Thank you, Barb Barbara Siebert Senior Consultant QMX Support Services cell phone: 949-637-7522 The contents of this e-mail and any attachments are intended solely for the use of the named addressee(s) and may contain confidential and/or privileged information. Any unauthorized use, copying, disclosure, or distribution of the contents of this e-mail is strictly prohibited by the sender and may be unlawful. If you are not the intended recipient, please notify the sender immediately and delete this e-mail. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Escalation does not push vendor form data to regular form
This will require a db-link sort of the thing which I will have to create to pull the data from the ldap external data source to arsystem db server in another tablespace other than arsystem and then I can go for the view form to make it available for transaction. Again database to database transaction is not recommanded in case of remedy, secondly Ldap data structure is not like our regular database structure which is quite not easy to go for it. *Regards,* *Mahendra Mahalkar* On Tue, Nov 2, 2010 at 11:42 PM, Joe Martin D'Souza jdso...@shyle.netwrote: ** Why do you want to create an LDAP attribute to add a new field? Doesn’t a view form build from the LDAP plugin allow you to create a display only field for ARS transactional purposes? Joe *From:* Mahendra Mahalkar mahendra.mahal...@gmail.com *Sent:* Tuesday, November 02, 2010 2:16 PM *Newsgroups:* public.remedy.arsystem.general *To:* arslist@ARSLIST.ORG *Subject:* Re: Escalation does not push vendor form data to regular form ** Set field action is like a modify action on vendor which is not allowed as vendor point to Ldap where user doesn't have access to create or modify. *Regards,* *Mahendra Mahalkar* On Tue, Nov 2, 2010 at 4:16 PM, John Atherly john.athe...@apc.com wrote: Set the Escalation to do a set filed on the vendor form.Create a filter to do the push field action on modify _ * John Atherly* | *APC by Schneider Electric ** | Information, Process Organization (IPO)* | *Remedy Administrator / Developer* * Phone:* +401-789-5735 ext. 2120 | *Fax:* +401-789-3710 | * Email:* *john.athe...@apcc.com* +john.athe...@apcc.com | *Site:**www.apc.com/ * http://www.apc.com/ | *Address:* 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail *Mahendra Mahalkar mahendra.mahal...@gmail.com* Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 11/02/2010 02:42 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Escalation does not push vendor form data to regular form ** Will AIE work for Ldap data structure, what should I put for mapping? External Data to ARSystem form, right? But all the time in prior versions we used vendor form which worked perfect. *Regards,* *Mahendra Mahalkar* On Tue, Nov 2, 2010 at 10:16 AM, Joe Martin D'Souza *jdso...@shyle.net*jdso...@shyle.net wrote: ** Have you tried using AIE as an alternative? Can’t really think about why an Escalation should fail but AIE should work.. It worked for me although I can’t say I have tried it for 7.6.03 Joe *From:* *Mahendra Mahalkar* mahendra.mahal...@gmail.com *Sent:* Tuesday, November 02, 2010 1:58 AM *Newsgroups:* public.remedy.arsystem.general *To:* *arsl...@arslist.org* arslist@ARSLIST.ORG *Subject:* Re: Escalation does not push vendor form data to regular form ** I checked the escalation logs, there I found only NULL values pushing to staging form. *Regards,* *Mahendra Mahalkar* On Tue, Nov 2, 2010 at 9:53 AM, Joe Martin D'Souza *jdso...@shyle.net*jdso...@shyle.net wrote: ** You haven’t turned off Escalations on that server have you? Turn on your Escalation Log’s. This may tell you something if you think you have done everything else right.. Joe *From:* *Mahendra Mahalkar* mahendra.mahal...@gmail.com *Sent:* Tuesday, November 02, 2010 1:46 AM *Newsgroups:* public.remedy.arsystem.general *To:* *arsl...@arslist.org* arslist@ARSLIST.ORG *Subject:* Escalation does not push vendor form data to regular form ** Hi All, I want to transfer ldap data from vendor form to staging form(regular form). ARS version - 7.6.03, DB - MS SQL 2005 For this, I created one escalation with push field action in which it create/modify the entries only if 'sAMAccountName' = $sAMAccountName$. Mapped the vendor data to staging form. The issue is that escalation pushing NULL to staging form though I can see/query the vendor form data from arsystem. I tried the following scenarios also --- - Created another vendor form, no luck - Created another escalation, no luck - Tried escalation to push vendor to another regular form, no luck - Tried with matching ids in push field action, no luck - tried same escalation between two regular forms where it worked perfect, but why it not working between vendor and regular form. - Tried with vendor form with one field only, no luck - I know it was easy to create such transfer prior to 7.6.03, is there any issue with this 7.6.03 version? Help is appreciated. I am going to raise this issue with BMC Support also. *Regards,* *Mahendra* _attend WWRUG11 *www.wwrug.com* http://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_
Re: Escalation does not push vendor form data to regular form
As Joe suggested below, you should be able to create a Display Only field directly on the LDAP Vendor Form. Thanks Mahesh On Tue, Nov 2, 2010 at 10:41 PM, Mahendra Mahalkar mahendra.mahal...@gmail.com wrote: ** This will require a db-link sort of the thing which I will have to create to pull the data from the ldap external data source to arsystem db server in another tablespace other than arsystem and then I can go for the view form to make it available for transaction. Again database to database transaction is not recommanded in case of remedy, secondly Ldap data structure is not like our regular database structure which is quite not easy to go for it. *Regards,* *Mahendra Mahalkar* On Tue, Nov 2, 2010 at 11:42 PM, Joe Martin D'Souza jdso...@shyle.netwrote: ** Why do you want to create an LDAP attribute to add a new field? Doesn’t a view form build from the LDAP plugin allow you to create a display only field for ARS transactional purposes? Joe *From:* Mahendra Mahalkar mahendra.mahal...@gmail.com *Sent:* Tuesday, November 02, 2010 2:16 PM *Newsgroups:* public.remedy.arsystem.general *To:* arslist@ARSLIST.ORG *Subject:* Re: Escalation does not push vendor form data to regular form ** Set field action is like a modify action on vendor which is not allowed as vendor point to Ldap where user doesn't have access to create or modify. *Regards,* *Mahendra Mahalkar* On Tue, Nov 2, 2010 at 4:16 PM, John Atherly john.athe...@apc.comwrote: Set the Escalation to do a set filed on the vendor form.Create a filter to do the push field action on modify _ * John Atherly* | *APC by Schneider Electric ** | Information, Process Organization (IPO)* | *Remedy Administrator / Developer* * Phone:* +401-789-5735 ext. 2120 | *Fax:* +401-789-3710 | * Email:* *john.athe...@apcc.com* +john.athe...@apcc.com | *Site:**www.apc.com/ * http://www.apc.com/ | *Address:* 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail *Mahendra Mahalkar mahendra.mahal...@gmail.com* Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 11/02/2010 02:42 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Escalation does not push vendor form data to regular form ** Will AIE work for Ldap data structure, what should I put for mapping? External Data to ARSystem form, right? But all the time in prior versions we used vendor form which worked perfect. *Regards,* *Mahendra Mahalkar* On Tue, Nov 2, 2010 at 10:16 AM, Joe Martin D'Souza *jdso...@shyle.net*jdso...@shyle.net wrote: ** Have you tried using AIE as an alternative? Can’t really think about why an Escalation should fail but AIE should work.. It worked for me although I can’t say I have tried it for 7.6.03 Joe *From:* *Mahendra Mahalkar* mahendra.mahal...@gmail.com *Sent:* Tuesday, November 02, 2010 1:58 AM *Newsgroups:* public.remedy.arsystem.general *To:* *arsl...@arslist.org* arslist@ARSLIST.ORG *Subject:* Re: Escalation does not push vendor form data to regular form ** I checked the escalation logs, there I found only NULL values pushing to staging form. *Regards,* *Mahendra Mahalkar* On Tue, Nov 2, 2010 at 9:53 AM, Joe Martin D'Souza *jdso...@shyle.net*jdso...@shyle.net wrote: ** You haven’t turned off Escalations on that server have you? Turn on your Escalation Log’s. This may tell you something if you think you have done everything else right.. Joe *From:* *Mahendra Mahalkar* mahendra.mahal...@gmail.com *Sent:* Tuesday, November 02, 2010 1:46 AM *Newsgroups:* public.remedy.arsystem.general *To:* *arsl...@arslist.org* arslist@ARSLIST.ORG *Subject:* Escalation does not push vendor form data to regular form ** Hi All, I want to transfer ldap data from vendor form to staging form(regular form). ARS version - 7.6.03, DB - MS SQL 2005 For this, I created one escalation with push field action in which it create/modify the entries only if 'sAMAccountName' = $sAMAccountName$. Mapped the vendor data to staging form. The issue is that escalation pushing NULL to staging form though I can see/query the vendor form data from arsystem. I tried the following scenarios also --- - Created another vendor form, no luck - Created another escalation, no luck - Tried escalation to push vendor to another regular form, no luck - Tried with matching ids in push field action, no luck - tried same escalation between two regular forms where it worked perfect, but why it not working between vendor and regular form. - Tried with vendor form with one field only, no luck - I know it was easy to create such transfer prior to 7.6.03, is there any issue with this 7.6.03 version? Help is appreciated. I am going to
