Free graphical Midtier/AR System/Dashboards memory/CPU profiling tool
Dear Listers, Earlier this year, we provided a video on monitoring Midtier and AR System using jconsole. The jconsole tool uses JMX and is primarily for monitoring your Midtier, AR System Java plugin server, Dashboards, etc. We've produced a new video that demonstrates how to profile memory usage using the jvisualvm tool, a hidden gem within the Java Development Toolkit. The video covers the following: * An overview of jvisualvm functions. * How to profile memory usage on the Midtier. * Take snapshots of memory usage, essential for reporting memory issues to BMC. * And for the most curious, how to examine the state of objects held in memory. The video can be found here: http://www.javasystemsolutions.com/jss/video/view/MidTier-JVisualVM Whilst the video demonstrates how to profile memory, a CPU trace can be taken by using the CPU button next to the memory button at 1m22s. jvisualvm is a superb tool and we hope this is a useful addition to your support toolkit. John -- SSO for BMC Remedy ITSM http://www.javasystemsolutions.com/jss/ssoplugin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: BMC:Analytics Training?
Patrick, thanks for the link! JD, it is strange. I'm fairly certain that BMC has gutted their training department. There are plenty of classes in the catalog, but they're not offerring much. Maybe it's always been that way, I don't know. Anyone, please correct me if I'm wrong. Drew JTF-Bravo ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: BMC:Analytics Training?
BMC used to offer a lot more class options than they do now. I haven't noticed if any of the partners (Rapid Technologies, Column, etc..) are still allowed to offer training. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Drew Shuller Sent: Friday, May 27, 2011 8:11 AM To: arslist@ARSLIST.ORG Subject: Re: BMC:Analytics Training? ** Patrick, thanks for the link! JD, it is strange. I'm fairly certain that BMC has gutted their training department. There are plenty of classes in the catalog, but they're not offerring much. Maybe it's always been that way, I don't know. Anyone, please correct me if I'm wrong. Drew JTF-Bravo _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: BMC:Analytics Training?
I've also noticed that they have shifted a LOT of the few classes they offer to their online classes, which I am not a huge fan of. For BMC Analytics, you're probably better off just learning how Business Objects works and getting some report writing classes in BOXI. I work closely with the reporting team in my organization and they say that there is a wide variety of BOXI classes available from different vendors. If you already know ITSM and the basic structure of the data, it should be very easy to just get the BOXI training and be able to use BMC's universe. Thanks, Shawn Pierson Remedy Developer | Southern Union From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Drew Shuller Sent: Friday, May 27, 2011 8:11 AM To: arslist@ARSLIST.ORG Subject: Re: BMC:Analytics Training? ** Patrick, thanks for the link! JD, it is strange. I'm fairly certain that BMC has gutted their training department. There are plenty of classes in the catalog, but they're not offerring much. Maybe it's always been that way, I don't know. Anyone, please correct me if I'm wrong. Drew JTF-Bravo _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: BMC:Analytics Training?
I think Column has a facility in NY were they do training. We recently went through Column for training but basically they resold us BMC education and we ended up at BMC's office in San Jose (I prefer training by BMC anyway). A few years ago we arrange a local training course in San Diego through Rapid it was cancelled a week or two before the class (glad it was local). We ended up in Pleasanton for real BMC training. Regarding the course offerings, when we were at BMC a few weeks ago there was some discussion as to why we were taking ITSM 7.5 courses. Answer being 7.5 is the latest version being offered. It did sound like 7.6.03 was just about ready when it was held and revamped for 7.6.04. I tried to make the point that BMC is pushing these new versions pretty hard and it appears there is a pretty good adoption rate of 7.6.0x, they should be able to back it up with the appropriate training. Jason On Fri, May 27, 2011 at 6:14 AM, Tommy Morris tommy.mor...@radioshack.comwrote: ** BMC used to offer a lot more class options than they do now. I haven’t noticed if any of the partners (Rapid Technologies, Column, etc..) are still allowed to offer training. *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Drew Shuller *Sent:* Friday, May 27, 2011 8:11 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: BMC:Analytics Training? ** Patrick, thanks for the link! JD, it is strange. I'm fairly certain that BMC has gutted their training department. There are plenty of classes in the catalog, but they're not offerring much. Maybe it's always been that way, I don't know. Anyone, please correct me if I'm wrong. Drew JTF-Bravo _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Form View Issue
Hi , In 7.6 we created a Form and a View for it , we customized the view , but when we open the view in Midtier , It showing some extra space at the bottom What can be the issue .. Thanks, Anil ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Form View Issue
Check the Actual Size of the view in Dev studio - adjust actual size as needed - look for black line and black corner box that you can drag in with cursor to adjust actual size. Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com | -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of uday kiran Sent: Friday, May 27, 2011 9:10 AM To: arslist@ARSLIST.ORG Subject: Form View Issue Hi , In 7.6 we created a Form and a View for it , we customized the view , but when we open the view in Midtier , It showing some extra space at the bottom What can be the issue .. Thanks, Anil ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Form View Issue
Hi Thank you I did the same but still i am getting spaces. Thanks On Fri, May 27, 2011 at 7:43 PM, Andrew C Goodall ago...@jcpenney.com wrote: Check the Actual Size of the view in Dev studio - adjust actual size as needed - look for black line and black corner box that you can drag in with cursor to adjust actual size. Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com | -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of uday kiran Sent: Friday, May 27, 2011 9:10 AM To: arslist@ARSLIST.ORG Subject: Form View Issue Hi , In 7.6 we created a Form and a View for it , we customized the view , but when we open the view in Midtier , It showing some extra space at the bottom What can be the issue .. Thanks, Anil ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Form View Issue
Just to clarify... You are going to Layout and selecting Show Actual View Size and then modifying the size by using the modifiable black lines at the edges of your form? Thanks, Shane Buchholz Systems Analyst II - Remedy I.S. Business Operations Samaritan Health Services -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of uday kiran Sent: Friday, May 27, 2011 7:16 AM To: arslist@ARSLIST.ORG Subject: Re: Form View Issue Hi Thank you I did the same but still i am getting spaces. Thanks On Fri, May 27, 2011 at 7:43 PM, Andrew C Goodall ago...@jcpenney.com wrote: Check the Actual Size of the view in Dev studio - adjust actual size as needed - look for black line and black corner box that you can drag in with cursor to adjust actual size. Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com | -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of uday kiran Sent: Friday, May 27, 2011 9:10 AM To: arslist@ARSLIST.ORG Subject: Form View Issue Hi , In 7.6 we created a Form and a View for it , we customized the view , but when we open the view in Midtier , It showing some extra space at the bottom What can be the issue .. Thanks, Anil ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Form View Issue
Yes Shane Exactly thanks On Fri, May 27, 2011 at 7:51 PM, Shane Buchholz sha...@samhealth.org wrote: Just to clarify... You are going to Layout and selecting Show Actual View Size and then modifying the size by using the modifiable black lines at the edges of your form? Thanks, Shane Buchholz Systems Analyst II - Remedy I.S. Business Operations Samaritan Health Services -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of uday kiran Sent: Friday, May 27, 2011 7:16 AM To: arslist@ARSLIST.ORG Subject: Re: Form View Issue Hi Thank you I did the same but still i am getting spaces. Thanks On Fri, May 27, 2011 at 7:43 PM, Andrew C Goodall ago...@jcpenney.com wrote: Check the Actual Size of the view in Dev studio - adjust actual size as needed - look for black line and black corner box that you can drag in with cursor to adjust actual size. Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com | -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of uday kiran Sent: Friday, May 27, 2011 9:10 AM To: arslist@ARSLIST.ORG Subject: Form View Issue Hi , In 7.6 we created a Form and a View for it , we customized the view , but when we open the view in Midtier , It showing some extra space at the bottom What can be the issue .. Thanks, Anil ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Form View Issue
Clear the cache in mid tier -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of uday kiran Sent: Friday, May 27, 2011 9:23 AM To: arslist@ARSLIST.ORG Subject: Re: Form View Issue Yes Shane Exactly thanks On Fri, May 27, 2011 at 7:51 PM, Shane Buchholz sha...@samhealth.org wrote: Just to clarify... You are going to Layout and selecting Show Actual View Size and then modifying the size by using the modifiable black lines at the edges of your form? Thanks, Shane Buchholz Systems Analyst II - Remedy I.S. Business Operations Samaritan Health Services -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of uday kiran Sent: Friday, May 27, 2011 7:16 AM To: arslist@ARSLIST.ORG Subject: Re: Form View Issue Hi Thank you I did the same but still i am getting spaces. Thanks On Fri, May 27, 2011 at 7:43 PM, Andrew C Goodall ago...@jcpenney.com wrote: Check the Actual Size of the view in Dev studio - adjust actual size as needed - look for black line and black corner box that you can drag in with cursor to adjust actual size. Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com | -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of uday kiran Sent: Friday, May 27, 2011 9:10 AM To: arslist@ARSLIST.ORG Subject: Form View Issue Hi , In 7.6 we created a Form and a View for it , we customized the view , but when we open the view in Midtier , It showing some extra space at the bottom What can be the issue .. Thanks, Anil ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARERR 303 in Filter (Advanced) Set Fields action
Certainly a defect that you should open with BMC -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mikhail Kovrizhnykh Sent: Thursday, May 26, 2011 11:54 PM To: arslist@ARSLIST.ORG Subject: Re: ARERR 303 in Filter (Advanced) Set Fields action LJ LongWing (Head) wrote: Mikhail, I'm curious if you reproduce this in an AL if it works properlyI have this exact same setup functioning in an AL, but can't say I have ever tried this exact combination in a filter. Active Link works fine with Advanced Set Fields with Matching Ids flag. But Filter does not work - ARERR 303. -- View this message in context: http://old.nabble.com/ARERR-303-in-Filter-%28Advanced%29-%22Set-Fields%22-ac tion-tp31705877p31713938.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
DSO Delete
ARS 6.3 Solaris/Oracle We are passing records between ARS servers. The records are transferred using Independent Copy. The records only go one way. The receiving server stores the sending servers EntryID (field ID 1) in a separate field which the master server uses during updates. The master server does not sore the remote records unique identifier. All is working fine but we now have to handle deletes of records from the master. I cannot figure out a way to do this from the master server without knowing the unique identifier of the remote record. Can I use Distribute Delete in this situation or is there another way of doing this? Thank you. Frank ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Form View Issue
Yes i Cleared The Cache but still the issue is same. Thanks On Fri, May 27, 2011 at 7:54 PM, Martinez, Marcelo A marc...@cpchem.com wrote: Clear the cache in mid tier -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of uday kiran Sent: Friday, May 27, 2011 9:23 AM To: arslist@ARSLIST.ORG Subject: Re: Form View Issue Yes Shane Exactly thanks On Fri, May 27, 2011 at 7:51 PM, Shane Buchholz sha...@samhealth.org wrote: Just to clarify... You are going to Layout and selecting Show Actual View Size and then modifying the size by using the modifiable black lines at the edges of your form? Thanks, Shane Buchholz Systems Analyst II - Remedy I.S. Business Operations Samaritan Health Services -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of uday kiran Sent: Friday, May 27, 2011 7:16 AM To: arslist@ARSLIST.ORG Subject: Re: Form View Issue Hi Thank you I did the same but still i am getting spaces. Thanks On Fri, May 27, 2011 at 7:43 PM, Andrew C Goodall ago...@jcpenney.com wrote: Check the Actual Size of the view in Dev studio - adjust actual size as needed - look for black line and black corner box that you can drag in with cursor to adjust actual size. Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com | -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of uday kiran Sent: Friday, May 27, 2011 9:10 AM To: arslist@ARSLIST.ORG Subject: Form View Issue Hi , In 7.6 we created a Form and a View for it , we customized the view , but when we open the view in Midtier , It showing some extra space at the bottom What can be the issue .. Thanks, Anil ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Form View Issue
For the View in question, is the Layout Property set to Fill or XY? If it is set to Fill try changing it to XY. Scott Parrish IT Prophets -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of uday kiran Sent: Friday, May 27, 2011 10:35 AM To: arslist@ARSLIST.ORG Subject: Re: Form View Issue Yes i Cleared The Cache but still the issue is same. Thanks On Fri, May 27, 2011 at 7:54 PM, Martinez, Marcelo A marc...@cpchem.com wrote: Clear the cache in mid tier -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of uday kiran Sent: Friday, May 27, 2011 9:23 AM To: arslist@ARSLIST.ORG Subject: Re: Form View Issue Yes Shane Exactly thanks On Fri, May 27, 2011 at 7:51 PM, Shane Buchholz sha...@samhealth.org wrote: Just to clarify... You are going to Layout and selecting Show Actual View Size and then modifying the size by using the modifiable black lines at the edges of your form? Thanks, Shane Buchholz Systems Analyst II - Remedy I.S. Business Operations Samaritan Health Services -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of uday kiran Sent: Friday, May 27, 2011 7:16 AM To: arslist@ARSLIST.ORG Subject: Re: Form View Issue Hi Thank you I did the same but still i am getting spaces. Thanks On Fri, May 27, 2011 at 7:43 PM, Andrew C Goodall ago...@jcpenney.com wrote: Check the Actual Size of the view in Dev studio - adjust actual size as needed - look for black line and black corner box that you can drag in with cursor to adjust actual size. Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com | -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of uday kiran Sent: Friday, May 27, 2011 9:10 AM To: arslist@ARSLIST.ORG Subject: Form View Issue Hi , In 7.6 we created a Form and a View for it , we customized the view , but when we open the view in Midtier , It showing some extra space at the bottom What can be the issue .. Thanks, Anil ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: DSO Delete
Distribute delete may not work in this scenario. However you can make a dso update on the master record with a particular field set to a flag, say: fld1= deletefromsecond. You can write a filter on the second server like: RunIF:$USER$ = DSO AND 'fld1' = deletefromsecondserver Action: Application delete entry $RequestID$ On May 27, 9:29 am, Frank Caruso caruso.fr...@gmail.com wrote: ARS 6.3 Solaris/Oracle We are passing records between ARS servers. The records are transferred using Independent Copy. The records only go one way. The receiving server stores the sending servers EntryID (field ID 1) in a separate field which the master server uses during updates. The master server does not sore the remote records unique identifier. All is working fine but we now have to handle deletes of records from the master. I cannot figure out a way to do this from the master server without knowing the unique identifier of the remote record. Can I use Distribute Delete in this situation or is there another way of doing this? Thank you. Frank ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug11www.wwrug.comARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Business Object Infoview session timeout
Hi, We have a problem with the Business Object Infoview were the session time out after approx. 30 minutes. This happens both when we are working actively - and when we are idle/inactive. Can anyone help with a setting so that this only happens when we are inactive - so we are not disconnected while working? Thanks in advance. Cheers, Mr. Tee ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
filter consuming an external webservice is not sending namespace
Anyone seen this issue where a remedy filter consuming a webservice is not sending the namespaces in the xml sent to external system. It is sending like AbstractDescsummary/AbstractDesc instead of tic:AbstractDescabstractdesc/tic:AbstractDesc. I tried with soapUI and it is sending correctly with the namespace included. Any ideas on alternatives? Writing a custom java client or asking the external system to not use namespace is the last option. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: filter consuming an external webservice is not sending namespace
Sorry forgot to mention about the environment. We are on ars7.6.03 On May 27, 10:03 am, patchsk vamsi...@gmail.com wrote: Anyone seen this issue where a remedy filter consuming a webservice is not sending the namespaces in the xml sent to external system. It is sending like AbstractDescsummary/AbstractDesc instead of tic:AbstractDescabstractdesc/tic:AbstractDesc. I tried with soapUI and it is sending correctly with the namespace included. Any ideas on alternatives? Writing a custom java client or asking the external system to not use namespace is the last option. ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug11www.wwrug.comARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Business Object Infoview session timeout
not that I have an immediate answer... wodering Enviorment: boxi 3 SP2? Versions... Windows 2003/2008 just wondering... On Fri, May 27, 2011 at 11:02 AM, Mr. Tee mrtee...@gmail.com wrote: Hi, We have a problem with the Business Object Infoview were the session time out after approx. 30 minutes. This happens both when we are working actively - and when we are idle/inactive. Can anyone help with a setting so that this only happens when we are inactive - so we are not disconnected while working? Thanks in advance. Cheers, Mr. Tee ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Business Object Infoview session timeout
We had the same issues with BOXI. Resolved it with the following. Read the below config changes and reference the two links below. This resolved our timeout issues which were heavily impacting our report development resources. Nate. Navigate to the deployed application where the web.xml file containing the session timeout for WebI Report processing: Tomcat ex: JavaAppServerInstallDir/webapps/AnalyticalReporting/WEB-INF/web.xml Open the web.xml in a text editor such as Notepad or vi Edit the following line: session-config session-timeout20/session-timeout /session-config This line is in minutes.Choose a value as required Save the web.xml file. Stop and start the Java Application Server Change the below paramters in Central management console. Log on to Central management console (CMC) in XI 3.1 Go To #Applications# under Manage Right Click (Web Intelligence) Manage Properties. Increase the time of #auto-save time delay# to 120min. Click Save Close http://busobj.wordpress.com/2010/01/14/how-to-set-various-web-intelligence-timeouts/ http://sunsethill.ca/articles/id/8/infoview-timeout-issues.aspx Nathan Aker ITSM Solution Architect McAfee, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mr. Tee Sent: Friday, May 27, 2011 10:02 AM To: arslist@ARSLIST.ORG Subject: Business Object Infoview session timeout Hi, We have a problem with the Business Object Infoview were the session time out after approx. 30 minutes. This happens both when we are working actively - and when we are idle/inactive. Can anyone help with a setting so that this only happens when we are inactive - so we are not disconnected while working? Thanks in advance. Cheers, Mr. Tee ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: JOB POSTING - BMC Remedy ITSM Tools Specialist - FTE - Plano, TX
Hi Nathan, Are you just considering local candidates for this position or people outside your area as well? Thanks. Best Regards, Joe Qian On Wed, 25 May 2011 23:46:55 -0500, Nathan Aker nathan_a...@mcafee.com wrote: JOB POSTING - FTE Position in Plano,TX **Please no 3rd party vendor solicitations** Title: ITSM Tools Specialist (Full Time FTE position in Plano, TX) Description: The ITSM Tools Specialist will provide subject matter expertise on the BMC Remedy ITSM and ITBM tool suites. Tools specialist will work with process development and program management team to analyze, design, test, and deploy a comprehensive BMC ITSM solution. Tools specialist will work with existing process architects, solution architects, and external consultants to execute on implementation tasks and provide application and platform support/administration for the BMC toolset until handover to Prod support teams after deployment phase. The solution to be implemented includes the following modules: ITSM -Service Desk (Incident Problem Mgt) -Change Mgt (Change Release) -Asset Management -CMDB -Service Level Mgt. -Service Request Mgt. -Dashboards Analytics ITBM -Demand Resource Mgt. -Service Costing -Supplier Mgt. -IT Controls Compliance Integrations/Ancilliary Technologies -Aeroprise -Xmatters (Alarmpoint) -ADDM -HP Monitoring Responsibilities: -Installation/Maintenance/Troubleshooting of technical BMC Software components on server environment. -Configuration/Customization of the ITSM and ITBM tool suites. -Requirements Definition, Technical Specifications Documentation -Data Loading/Manipulation/Maintenance -System Administration -Technical Documentation, Training Documentation, Implementation Documentation. -System Testing -Application Troubleshooting Qualifications: Bachelor degree in a technical field or equivalent experience Minimum 4-5 yrs of experience with BMC Remedy ITSM 7.x Experience architecting, implementing, developing and integrating BMC Remedy ITSM solutions. Excellent written and verbal communication skills Integration experience with development of Remedy API Windows/Linux experience Oracle Database Experience Experience deploying, configuring, and integrating ITSM modules Remedy performance tuning and optimization Interested parties should send resumes to Nathan Aker via nathan_a...@mcafee.commailto:nathan_a...@mcafee.com Thanks for your time. Nathan Aker ITSM Solution Architect McAfee, Inc. 5000 Headquarters Drive Plano, TX 75024 [cid:image002.jpg@01CC1B36.07923CB0] The information contained in this email message may be privileged, confidential and protected from disclosure. If you are not the intended recipient, any review, dissemination, distribution or copying is strictly prohibited. If you have received this email message in error, please notify the sender by reply email and delete the message and any attachments. __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
remedy itsm integration with hp Operations Manager (OMI)
Trying to get feedback from anyone who has done integration between remedy and HP Operations Manager product and how did it go? what is the integration mechanism used ? We are talking to HP on this and they are suggesting to buy a partner product called AppLink and we are thinking if we can do this internally without having to buy additional product. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: BMC:Analytics Training?
It is rather frustrating to pay the prices they ask for a three-hour, WBT power-point presentation that basically skims the docs. I'd rather have an instructor-led course, presuming the instructor is actually knowledgeable. Someone with a brain to pick between sessions. JDH On Fri, May 27, 2011 at 9:26 AM, Pierson, Shawn shawn.pier...@sug.comwrote: ** I’ve also noticed that they have shifted a LOT of the few classes they offer to their online classes, which I am not a huge fan of. For BMC Analytics, you’re probably better off just learning how Business Objects works and getting some report writing classes in BOXI. I work closely with the reporting team in my organization and they say that there is a wide variety of BOXI classes available from different vendors. If you already know ITSM and the basic structure of the data, it should be very easy to just get the BOXI training and be able to use BMC’s universe. Thanks, *Shawn Pierson * Remedy Developer | Southern Union *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Drew Shuller *Sent:* Friday, May 27, 2011 8:11 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: BMC:Analytics Training? ** Patrick, thanks for the link! JD, it is strange. I'm fairly certain that BMC has gutted their training department. There are plenty of classes in the catalog, but they're not offerring much. Maybe it's always been that way, I don't know. Anyone, please correct me if I'm wrong. Drew JTF-Bravo _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ Private and confidential as detailed herehttp://www.sug.com/disclaimers/default.htm#Mail. If you cannot access hyperlink, please e-mail sender. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Form View Issue
Hi Scott, It was set to Fill I changed it to XY. but still its same Thanks On Fri, May 27, 2011 at 8:09 PM, Scott Parrish sparr...@itprophets.com wrote: For the View in question, is the Layout Property set to Fill or XY? If it is set to Fill try changing it to XY. Scott Parrish IT Prophets -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of uday kiran Sent: Friday, May 27, 2011 10:35 AM To: arslist@ARSLIST.ORG Subject: Re: Form View Issue Yes i Cleared The Cache but still the issue is same. Thanks On Fri, May 27, 2011 at 7:54 PM, Martinez, Marcelo A marc...@cpchem.com wrote: Clear the cache in mid tier -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of uday kiran Sent: Friday, May 27, 2011 9:23 AM To: arslist@ARSLIST.ORG Subject: Re: Form View Issue Yes Shane Exactly thanks On Fri, May 27, 2011 at 7:51 PM, Shane Buchholz sha...@samhealth.org wrote: Just to clarify... You are going to Layout and selecting Show Actual View Size and then modifying the size by using the modifiable black lines at the edges of your form? Thanks, Shane Buchholz Systems Analyst II - Remedy I.S. Business Operations Samaritan Health Services -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of uday kiran Sent: Friday, May 27, 2011 7:16 AM To: arslist@ARSLIST.ORG Subject: Re: Form View Issue Hi Thank you I did the same but still i am getting spaces. Thanks On Fri, May 27, 2011 at 7:43 PM, Andrew C Goodall ago...@jcpenney.com wrote: Check the Actual Size of the view in Dev studio - adjust actual size as needed - look for black line and black corner box that you can drag in with cursor to adjust actual size. Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com | -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of uday kiran Sent: Friday, May 27, 2011 9:10 AM To: arslist@ARSLIST.ORG Subject: Form View Issue Hi , In 7.6 we created a Form and a View for it , we customized the view , but when we open the view in Midtier , It showing some extra space at the bottom What can be the issue .. Thanks, Anil ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
