Performance issue on Menu
I have a table with about 22,000 records. I have a unique index on 2 field on this table. On another form I have a Character field that connects via a menu to these records. Even though I have an index, it takes a good 40 seconds for the menu item to show all of the records when activated. Is there any way to increase the performance on this? Looks like it works this way on the desktop client and the midtier. ARS 7.1 p7 Windows 2003 Oracle 10g Lisa Kemes AR System Developer TE Information Systems Global Infrastructure and Ops +01 717 810 2408 tel +01 717 602 9460 mobile lisa.ke...@te.com MS 161-43 P.O. Box 3608 Harrisburg, PA 17105-3608 [cid:image001.gif@01CC2749.FBEC6050]http://www.te.com/ www.te.comhttp://www.te.com/ [cid:image002.png@01CC2749.FBEC6050]http://twitter.com/teconnectivity[cid:image003.png@01CC2749.FBEC6050]http://www.facebook.com/teconnectivity[cid:image004.png@01CC2749.FBEC6050]http://www.flickr.com/photos/teconnectivity/[cid:image005.png@01CC2749.FBEC6050]http://www.linkedin.com/groups?gid=1591657[cid:image006.png@01CC2749.FBEC6050]http://www.youtube.com/teconnectivity ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are inline: image001.gifinline: image002.pnginline: image003.pnginline: image004.pnginline: image005.pnginline: image006.png
Re: Performance issue on Menu
Hi, If you want to load 22,000 records into your client, it will always take time. Would it not be possible to limit the selection? If you are loading all records, indexes are not important, as everything must be read anyhow. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. I have a table with about 22,000 records. I have a unique index on 2 field on this table. On another form I have a Character field that connects via a menu to these records. Even though I have an index, it takes a good 40 seconds for the menu item to show all of the records when activated. Is there any way to increase the performance on this? Looks like it works this way on the desktop client and the midtier. ARS 7.1 p7 Windows 2003 Oracle 10g Lisa Kemes AR System Developer TE Information Systems Global Infrastructure and Ops +01 717 810 2408 tel +01 717 602 9460 mobile lisa.ke...@te.com MS 161-43 P.O. Box 3608 Harrisburg, PA 17105-3608 [cid:image001.gif@01CC2749.FBEC6050]http://www.te.com/ www.te.comhttp://www.te.com/ [cid:image002.png@01CC2749.FBEC6050]http://twitter.com/teconnectivity[cid:image003.png@01CC2749.FBEC6050]http://www.facebook.com/teconnectivity[cid:image004.png@01CC2749.FBEC6050]http://www.flickr.com/photos/teconnectivity/[cid:image005.png@01CC2749.FBEC6050]http://www.linkedin.com/groups?gid=1591657[cid:image006.png@01CC2749.FBEC6050]http://www.youtube.com/teconnectivity ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Performance issue on Menu
That's probably what I'll have to end up doing (limiting the selection). I'll think of a different way (there are many ways to skin a cat) -where did this saying come from anyway? Anyway, just wondering if I was doing something wrong, but if this performance is as expected for 22,000+ records, I'll figure out another way to gather this data for the customer. Maybe I'll make them type in the first few letters and only bring back those records or something. Thanks!! Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Friday, June 10, 2011 8:55 AM To: arslist@ARSLIST.ORG Subject: Re: Performance issue on Menu Hi, If you want to load 22,000 records into your client, it will always take time. Would it not be possible to limit the selection? If you are loading all records, indexes are not important, as everything must be read anyhow. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. I have a table with about 22,000 records. I have a unique index on 2 field on this table. On another form I have a Character field that connects via a menu to these records. Even though I have an index, it takes a good 40 seconds for the menu item to show all of the records when activated. Is there any way to increase the performance on this? Looks like it works this way on the desktop client and the midtier. ARS 7.1 p7 Windows 2003 Oracle 10g Lisa Kemes AR System Developer TE Information Systems Global Infrastructure and Ops +01 717 810 2408 tel +01 717 602 9460 mobile lisa.ke...@te.com MS 161-43 P.O. Box 3608 Harrisburg, PA 17105-3608 [cid:image001.gif@01CC2749.FBEC6050]http://www.te.com/ www.te.comhttp://www.te.com/ [cid:image002.png@01CC2749.FBEC6050]http://twitter.com/teconnectivity [cid:image003.png@01CC2749.FBEC6050]http://www.facebook.com/teconnec tivity[cid:image004.png@01CC2749.FBEC6050]http://www.flickr.com/phot os/teconnectivity/[cid:image005.png@01CC2749.FBEC6050]http://www.lin kedin.com/groups?gid=1591657[cid:image006.png@01CC2749.FBEC6050]http ://www.youtube.com/teconnectivity __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Table drill down not working for one form on mid-tier
Hi All, When I double click on a selected row on this table from web, the form is open in modified mode, but without any data populated. And: 1) it works fine with remedy client 2) other tables and/or forms works fine on web 3) I made a copy of this form without any workflow, created a new table based on this copy form from scratch with a few sample records, it still doesn't work 4) Furthermore, I deleted all the none-core fields, only left the core fields from this copy form, it still doesn't work! Platform: ARS server and mid-tier 7.1 patch 7 Really appreciate any ideas!! Jerry Zhou The Ambit Group - FCC/CGB 4-B505 (202)-418-7426 *** Non-Public: For Internal Use Only *** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Performance issue on Menu
Lisa, How are you qualifying the search on the menu? If needed, run a SQL log to see what query is actually getting passed to the database, and work from there. Often, it's not what you'd expect. Hopefully, you're doing something on the front-end to narrow down what shows in that menu from 22k, though! Good luck, Matt From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa Sent: Friday, June 10, 2011 7:40 AM To: arslist@ARSLIST.ORG Subject: Performance issue on Menu ** I have a table with about 22,000 records. I have a unique index on 2 field on this table. On another form I have a Character field that connects via a menu to these records. Even though I have an index, it takes a good 40 seconds for the menu item to show all of the records when activated. Is there any way to increase the performance on this? Looks like it works this way on the desktop client and the midtier. ARS 7.1 p7 Windows 2003 Oracle 10g Lisa Kemes AR System Developer TE Information Systems Global Infrastructure and Ops +01 717 810 2408 tel +01 717 602 9460 mobile lisa.ke...@te.com MS 161-43 P.O. Box 3608 Harrisburg, PA 17105-3608 http://www.te.com/ Description: http://www.tycoelectronics.com/images/socialmedia/smallTElogo.gif www.te.com http://www.te.com/ http://twitter.com/teconnectivity Description: http://www.tycoelectronics.com/images/socialmedia/twitter.png http://www.facebook.com/teconnectivity Description: http://www.tycoelectronics.com/images/socialmedia/facebook.png http://www.flickr.com/photos/teconnectivity/ Description: http://www.tycoelectronics.com/images/socialmedia/flickr.png http://www.linkedin.com/groups?gid=1591657 Description: http://www.tycoelectronics.com/images/socialmedia/linkedin.png http://www.youtube.com/teconnectivity Description: http://www.tycoelectronics.com/images/socialmedia/youtube.png _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are image001.gifimage002.pngimage003.pngimage004.pngimage005.pngimage006.png
Re: Performance issue on Menu
Hi, If the data does not need to be 100% up to date, this seems like a good candidate for a nightly report? When it is useful for human to examine 22,000 lines when clicking on a char-menu or scrolling a table-field? If the person needs to find one specific line, it seems likely that you can do a multiple-tier selection of some kind? Best Regards - Misi, RRR AB, http://rrr.se That's probably what I'll have to end up doing (limiting the selection). I'll think of a different way (there are many ways to skin a cat) -where did this saying come from anyway? Anyway, just wondering if I was doing something wrong, but if this performance is as expected for 22,000+ records, I'll figure out another way to gather this data for the customer. Maybe I'll make them type in the first few letters and only bring back those records or something. Thanks!! Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Friday, June 10, 2011 8:55 AM To: arslist@ARSLIST.ORG Subject: Re: Performance issue on Menu Hi, If you want to load 22,000 records into your client, it will always take time. Would it not be possible to limit the selection? If you are loading all records, indexes are not important, as everything must be read anyhow. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. I have a table with about 22,000 records. I have a unique index on 2 field on this table. On another form I have a Character field that connects via a menu to these records. Even though I have an index, it takes a good 40 seconds for the menu item to show all of the records when activated. Is there any way to increase the performance on this? Looks like it works this way on the desktop client and the midtier. ARS 7.1 p7 Windows 2003 Oracle 10g Lisa Kemes AR System Developer TE Information Systems Global Infrastructure and Ops +01 717 810 2408 tel +01 717 602 9460 mobile lisa.ke...@te.com MS 161-43 P.O. Box 3608 Harrisburg, PA 17105-3608 [cid:image001.gif@01CC2749.FBEC6050]http://www.te.com/ www.te.comhttp://www.te.com/ [cid:image002.png@01CC2749.FBEC6050]http://twitter.com/teconnectivity [cid:image003.png@01CC2749.FBEC6050]http://www.facebook.com/teconnec tivity[cid:image004.png@01CC2749.FBEC6050]http://www.flickr.com/phot os/teconnectivity/[cid:image005.png@01CC2749.FBEC6050]http://www.lin kedin.com/groups?gid=1591657[cid:image006.png@01CC2749.FBEC6050]http ://www.youtube.com/teconnectivity __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Performance issue on Menu
I want them to choose one of the records instead Typing it in and getting it wrong. It would better to do it another way instead of giving them a selection of all the records to choose from for sure! Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Friday, June 10, 2011 9:20 AM To: arslist@ARSLIST.ORG Subject: Re: Performance issue on Menu Hi, If the data does not need to be 100% up to date, this seems like a good candidate for a nightly report? When it is useful for human to examine 22,000 lines when clicking on a char-menu or scrolling a table-field? If the person needs to find one specific line, it seems likely that you can do a multiple-tier selection of some kind? Best Regards - Misi, RRR AB, http://rrr.se That's probably what I'll have to end up doing (limiting the selection). I'll think of a different way (there are many ways to skin a cat) -where did this saying come from anyway? Anyway, just wondering if I was doing something wrong, but if this performance is as expected for 22,000+ records, I'll figure out another way to gather this data for the customer. Maybe I'll make them type in the first few letters and only bring back those records or something. Thanks!! Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Friday, June 10, 2011 8:55 AM To: arslist@ARSLIST.ORG Subject: Re: Performance issue on Menu Hi, If you want to load 22,000 records into your client, it will always take time. Would it not be possible to limit the selection? If you are loading all records, indexes are not important, as everything must be read anyhow. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. I have a table with about 22,000 records. I have a unique index on 2 field on this table. On another form I have a Character field that connects via a menu to these records. Even though I have an index, it takes a good 40 seconds for the menu item to show all of the records when activated. Is there any way to increase the performance on this? Looks like it works this way on the desktop client and the midtier. ARS 7.1 p7 Windows 2003 Oracle 10g Lisa Kemes AR System Developer TE Information Systems Global Infrastructure and Ops +01 717 810 2408 tel +01 717 602 9460 mobile lisa.ke...@te.com MS 161-43 P.O. Box 3608 Harrisburg, PA 17105-3608 [cid:image001.gif@01CC2749.FBEC6050]http://www.te.com/ www.te.comhttp://www.te.com/ [cid:image002.png@01CC2749.FBEC6050]http://twitter.com/teconnectivit y [cid:image003.png@01CC2749.FBEC6050]http://www.facebook.com/teconne c tivity[cid:image004.png@01CC2749.FBEC6050]http://www.flickr.com/pho tivityt os/teconnectivity/[cid:image005.png@01CC2749.FBEC6050]http://www.li n kedin.com/groups?gid=1591657[cid:image006.png@01CC2749.FBEC6050]htt p ://www.youtube.com/teconnectivity _ _ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Compound qualification for a GetList web service
Hi Chintan, Thanks for the additional suggestions. I believe I will take a different aproach... Instead of returning complete records on the get-list request based on the qualification supplied by the user, I will return a subset of the fields, specifically excluding the field(s) that may contain information that is not for general consumption. But I will include the Entry-id as one of the returned fields. Then I will provide another web service (get-entry) which will return all of the fields for a single entry, specified by Entry-id. Then I can impose my additional restriction on the qualification for the request since the customer will just be supplying the Entry-id and not a complete qualification. I know how to do this and have successfully done it on another service. This is not exactly what I was shooting for because it requires additional steps for the user, but it will give me assurance that the restricted information does not leak out through this web service. Thanks again for your thoughts on this question. Larry On Thu, Jun 9, 2011 at 11:04 PM, Chintan Shah cbss...@yahoo.com wrote: ** Ah..I c what you are saying now..Sorry, in all of my conversation, I thought you would be comparing XPATH Qualification to some field on form but that's not the case. My bad for not reading the thread properly. IMHO, there are 2 solutions for this(there could be more..but this is what I can think of so far)..again this might not be the most elegant solution on planet but it can get job done. 1. Build an automated workflow that would push all Distribution!=Internal records to a staging form and build web-service from staging form. In that case you will never need AND 'Distribution'!=Internal qualification appended. This is probably good since amount of records to traverse would be lesser than what is on source form and it would take query off the source form. One of caveat I see upfront is that you will have to spend time in building that staging form(you can probably just do a save as on source form) and maintaining that workflow that pushes records to it. 2. Client should supply complete qualification(as you mentioned you will be at the mercy of the client) Does #1 help or does it over-complicate :)? Thanks Chintan. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Performance issue on Menu
As Misi noted, a multi-tiered menu could be very helpful here – if you have indexes declared, those same datapoints should be useful as groupings as well for a multi-tiered menu. Or they could be separate elements set by the customer for the search to narrow the selection and make the query faster. These could be tiered elements like Product Categorization uses, in a multi-tiered menu or set of menus, or separate elements like Incident Matching (customer name, location, priority, etc) on a control panel with a list of query results in a table below. Perhaps some of these datapoints could be set by the system from what is known about the user; without knowing the data involved it's hard to guess, but an example would be showing by default sites that are in the same state as the customer, or issues that are associated with the laptop the customer owns, or the top 10, 20, 100 choices made by similar customers. This could also let you present most of the desired customer choices without having to do an unqualified query. Kelly Logan, Sr. Systems Administrator (Remedy), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.commailto:kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa Sent: Friday, June 10, 2011 9:25 AM To: arslist@ARSLIST.ORG Subject: Re: Performance issue on Menu I want them to choose one of the records instead Typing it in and getting it wrong. It would better to do it another way instead of giving them a selection of all the records to choose from for sure! Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Friday, June 10, 2011 9:20 AM To: arslist@ARSLIST.ORG Subject: Re: Performance issue on Menu Hi, If the data does not need to be 100% up to date, this seems like a good candidate for a nightly report? When it is useful for human to examine 22,000 lines when clicking on a char-menu or scrolling a table-field? If the person needs to find one specific line, it seems likely that you can do a multiple-tier selection of some kind? Best Regards - Misi, RRR AB, http://rrr.se That's probably what I'll have to end up doing (limiting the selection). I'll think of a different way (there are many ways to skin a cat) -where did this saying come from anyway? Anyway, just wondering if I was doing something wrong, but if this performance is as expected for 22,000+ records, I'll figure out another way to gather this data for the customer. Maybe I'll make them type in the first few letters and only bring back those records or something. Thanks!! Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Friday, June 10, 2011 8:55 AM To: arslist@ARSLIST.ORG Subject: Re: Performance issue on Menu Hi, If you want to load 22,000 records into your client, it will always take time. Would it not be possible to limit the selection? If you are loading all records, indexes are not important, as everything must be read anyhow. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. I have a table with about 22,000 records. I have a unique index on 2 field on this table. On another form I have a Character field that connects via a menu to these records. Even though I have an index, it takes a good 40 seconds for the menu item to show all of the records when activated. Is there any way to increase the performance on this? Looks like it works this way on the desktop client and the midtier. ARS 7.1 p7 Windows 2003 Oracle 10g Lisa Kemes AR System Developer TE Information Systems Global Infrastructure and Ops +01 717 810 2408 tel +01 717 602 9460 mobile lisa.ke...@te.commailto:lisa.ke...@te.com MS 161-43 P.O. Box 3608 Harrisburg, PA 17105-3608 [cid:image001.gif@01CC2749.FBEC6050]mailto:[cid:image001.gif@01CC2749.FBEC6050]http://www.te.com/
Re: Performance issue on Menu
Form a UI design perspective that is kind of harsh; here's your 22,000 records, select one. Unless you have a really good drill down tier structure to hide many of the values that do not apply it is likely people would pick the wrong value out of frustration. You are already seeing the performance impact in the amount of time it takes to open the menu but think about why. That is 22k records being sent over the wire and being stored in memory on the client's computer. With modern computers and a strong LAN this probably isn't much of an issue but will that be the case for all of your users? Can you give us a little more detail about your requirements? I am sure the community could help with a solution :) Jason On Jun 10, 2011 6:25 AM, Kemes, Lisa lisa.ke...@te.com wrote: I want them to choose one of the records instead Typing it in and getting it wrong. It would better to do it another way instead of giving them a selection of all the records to choose from for sure! Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Friday, June 10, 2011 9:20 AM To: arslist@ARSLIST.ORG Subject: Re: Performance issue on Menu Hi, If the data does not need to be 100% up to date, this seems like a good candidate for a nightly report? When it is useful for human to examine 22,000 lines when clicking on a char-menu or scrolling a table-field? If the person needs to find one specific line, it seems likely that you can do a multiple-tier selection of some kind? Best Regards - Misi, RRR AB, http://rrr.se That's probably what I'll have to end up doing (limiting the selection). I'll think of a different way (there are many ways to skin a cat) -where did this saying come from anyway? Anyway, just wondering if I was doing something wrong, but if this performance is as expected for 22,000+ records, I'll figure out another way to gather this data for the customer. Maybe I'll make them type in the first few letters and only bring back those records or something. Thanks!! Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Friday, June 10, 2011 8:55 AM To: arslist@ARSLIST.ORG Subject: Re: Performance issue on Menu Hi, If you want to load 22,000 records into your client, it will always take time. Would it not be possible to limit the selection? If you are loading all records, indexes are not important, as everything must be read anyhow. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. I have a table with about 22,000 records. I have a unique index on 2 field on this table. On another form I have a Character field that connects via a menu to these records. Even though I have an index, it takes a good 40 seconds for the menu item to show all of the records when activated. Is there any way to increase the performance on this? Looks like it works this way on the desktop client and the midtier. ARS 7.1 p7 Windows 2003 Oracle 10g Lisa Kemes AR System Developer TE Information Systems Global Infrastructure and Ops +01 717 810 2408 tel +01 717 602 9460 mobile lisa.ke...@te.com MS 161-43 P.O. Box 3608 Harrisburg, PA 17105-3608 [cid:image001.gif@01CC2749.FBEC6050]http://www.te.com/ www.te.comhttp://www.te.com/ [cid:image002.png@01CC2749.FBEC6050]http://twitter.com/teconnectivit y [cid:image003.png@01CC2749.FBEC6050]http://www.facebook.com/teconne c tivity[cid:image004.png@01CC2749.FBEC6050]http://www.flickr.com/pho tivityt os/teconnectivity/[cid:image005.png@01CC2749.FBEC6050]http://www.li n kedin.com/groups?gid=1591657[cid:image006.png@01CC2749.FBEC6050]htt p ://www.youtube.com/teconnectivity _ _ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Performance issue on Menu
Another possibility (perhaps more forward looking) is to upgrade to AR System 7.6.04 or later and utilize the auto-complete feature. BMC has tune the auto-complete to address this exact use case (a menu with a very large number of items - like a customer list). Auto-complete was actually introduced in AR System 7.5.00, but the performance increase for this use case was added in 7.6.04. 28-Jan-2011 What's New: BMC Remedy Action Request System 7.6.04 PDFhttp://documents.bmc.com/supportu/documents/42/26/194226/194226.pdf Enhanced auto-completion The automatic complete feature is improved to handle large data sets in search menus that are attached to a character field (for example, over 10,000 entries). This feature also minimizes unwanted searches. For more information, see the Form and Application Objects Guide. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Friday, June 10, 2011 07:07 AM To: arslist@ARSLIST.ORG Subject: Re: Performance issue on Menu ** Form a UI design perspective that is kind of harsh; here's your 22,000 records, select one. Unless you have a really good drill down tier structure to hide many of the values that do not apply it is likely people would pick the wrong value out of frustration. You are already seeing the performance impact in the amount of time it takes to open the menu but think about why. That is 22k records being sent over the wire and being stored in memory on the client's computer. With modern computers and a strong LAN this probably isn't much of an issue but will that be the case for all of your users? Can you give us a little more detail about your requirements? I am sure the community could help with a solution :) Jason On Jun 10, 2011 6:25 AM, Kemes, Lisa lisa.ke...@te.commailto:lisa.ke...@te.com wrote: I want them to choose one of the records instead Typing it in and getting it wrong. It would better to do it another way instead of giving them a selection of all the records to choose from for sure! Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Friday, June 10, 2011 9:20 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Performance issue on Menu Hi, If the data does not need to be 100% up to date, this seems like a good candidate for a nightly report? When it is useful for human to examine 22,000 lines when clicking on a char-menu or scrolling a table-field? If the person needs to find one specific line, it seems likely that you can do a multiple-tier selection of some kind? Best Regards - Misi, RRR AB, http://rrr.se That's probably what I'll have to end up doing (limiting the selection). I'll think of a different way (there are many ways to skin a cat) -where did this saying come from anyway? Anyway, just wondering if I was doing something wrong, but if this performance is as expected for 22,000+ records, I'll figure out another way to gather this data for the customer. Maybe I'll make them type in the first few letters and only bring back those records or something. Thanks!! Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto_attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Changeable Reported Date Rule
And responded and resolution date. From what I can tell the settings haven't changed the access these fields. As an Incident Master I can change Responded Date and Last Resolved Date, but not Reported Date. As a regular user I can only change Last Resolved Date. Changing the Incident rules seems to have no effect on this access. ITSM 7.1, patch 7. -- Chris Danaceau 301-903-8741 Contractor to the Department Of Energy ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Looking for white paper on disaster recovery configurations
There are products available to automate the management of this configuration. Look at the f5 GTM for some documentation around the concepts. http://www.f5.com/products/big-ip/global-traffic-manager.html http://www.f5.com/pdf/products/big-ip-global-traffic-manager-ds.pdf Axton Grams On Thu, Jun 9, 2011 at 8:14 PM, Shellman, David dave.shell...@te.com wrote: Thad, We do something similar to what you describe you want to do. It's easier now than it was a few versions ago. What makes it easier is the fixed, floating licenses are stored in the data base. Anyway what you do is create a DNS alias for your production server. You configure desktop clients and any MidTier servers to connect using the alias. Any internal connections like the email engine should also use the alias. Make sure everything works right. Install the second server to the DB instance. Make sure you do the installation as an upgrade. Like with the production server make sure that internal connections use the alias. Apply any server license while you have the fail over up and running. (You can get a hot stand by server license at no cost but you do have to renew it each year). If you need to switch to the fail over server, you shut down the production. Change DNS alias. Start up the fail over. Desktop clients may need to flush their DNS cache. In our case we also have several MidTier instances that are running on separate servers around the world. Users connect to the MidTier servers using a DNS alias defined with in the regional zone. The big thing is to test the stand by configuration at least once a year. You will be surprised at the little things hiding in config files that you forgot to change. Dave - dave.shell...@tycoelectronics.com (Wireless) From: Thad Esser [mailto:thad.es...@gmail.com] Sent: Thursday, June 09, 2011 07:25 PM To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Subject: Looking for white paper on disaster recovery configurations ** Hello, I thought I had recently seen a white paper on disaster recovery for ARS, but I can't seem to find it now, either by searching the arslist archives or BMC's website. I found the white paper on load balancer configurations, but that doesn't cover what I'm looking for. Basically, we are setting up a secondary site to function as a failover (ARS stays down until needed), and I'm looking for the best way to configure ARS. We already have a mid-tier and replicated database set up, and now I need to put the AR server in place. In particular, I'm thinking about server names and how best to manage the configurations of those between the two servers (prod and failover). That's a vague question I know, (I'm just starting down this path) so a link to the white paper or any general advice is appreciated. Thanks, Thad ARS 7.1 on AIX ITSM 7.0.3 (all apps) Oracle 10g _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Performance issue on Menu
Agreed - the menu is too large for actual use -- auto-complete would be a great solution for both usability and performance. Also -- for fun -- it is good to look at this occasionally for thoughts/inspiration... http://developer.apple.com/library/mac/#documentation/UserExperience/Conceptual/AppleHIGuidelines/XHIGIntro/XHIGIntro.html -John On Jun 10, 2011, at 10:26 AM, Easter, David wrote: ** Another possibility (perhaps more forward looking) is to upgrade to AR System 7.6.04 or later and utilize the auto-complete feature. BMC has tune the auto-complete to address this exact use case (a menu with a very large number of items – like a customer list). Auto-complete was actually introduced in AR System 7.5.00, but the performance increase for this use case was added in 7.6.04. 28-Jan-2011 What’s New: BMC Remedy Action Request System 7.6.04 PDF Enhanced auto-completion The automatic complete feature is improved to handle large data sets in search menus that are attached to a character field (for example, over 10,000 entries). This feature also minimizes unwanted searches. For more information, see the Form and Application Objects Guide. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Friday, June 10, 2011 07:07 AM To: arslist@ARSLIST.ORG Subject: Re: Performance issue on Menu ** Form a UI design perspective that is kind of harsh; here's your 22,000 records, select one. Unless you have a really good drill down tier structure to hide many of the values that do not apply it is likely people would pick the wrong value out of frustration. You are already seeing the performance impact in the amount of time it takes to open the menu but think about why. That is 22k records being sent over the wire and being stored in memory on the client's computer. With modern computers and a strong LAN this probably isn't much of an issue but will that be the case for all of your users? Can you give us a little more detail about your requirements? I am sure the community could help with a solution :) Jason On Jun 10, 2011 6:25 AM, Kemes, Lisa lisa.ke...@te.com wrote: I want them to choose one of the records instead Typing it in and getting it wrong. It would better to do it another way instead of giving them a selection of all the records to choose from for sure! Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Friday, June 10, 2011 9:20 AM To: arslist@ARSLIST.ORG Subject: Re: Performance issue on Menu Hi, If the data does not need to be 100% up to date, this seems like a good candidate for a nightly report? When it is useful for human to examine 22,000 lines when clicking on a char-menu or scrolling a table-field? If the person needs to find one specific line, it seems likely that you can do a multiple-tier selection of some kind? Best Regards - Misi, RRR AB, http://rrr.se That's probably what I'll have to end up doing (limiting the selection). I'll think of a different way (there are many ways to skin a cat) -where did this saying come from anyway? Anyway, just wondering if I was doing something wrong, but if this performance is as expected for 22,000+ records, I'll figure out another way to gather this data for the customer. Maybe I'll make them type in the first few letters and only bring back those records or something. Thanks!! Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto_attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- John Sundberg Kinetic Data, Inc. Building a Better Service Experience Recipient of: WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I www.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Urgent Contract opening in New York, NY
We have an immediate 6 to 8 week contract in the city for someone who has ARS 6.3 / Change Management 6.x consulting and development experience. After this assignment wraps up there's a good chance we can roll you right into another project. On a similar note, Lebron James has only scored 11 points in the combined 4th quarters of the past 5 games. Move over Jordan... uh wait a sec. Kind regards, David David Frankfater Column Technical Services Toll Free 1-866-265-8665 Ext. 332 Cell 630-664-5800 Fax 630-271-1508 dfrankfa...@columnit.commailto:dfrankfa...@columnit.com www.columntech.comhttp://www.columntech.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Error in ARS 7.6.0.4 log
We had the same crashing issue in arserverd 7.6.04 on Linux and it ended up being tied to a bug with Authentication Chaining. If this is set to anything other than Off, change it to Off and see if your issue persists. This was driving us nuts because it happened every time we flushed the Mid-Tier cache. BMC support helped us come to this solution. Hope this helps. Tony Cesaro aces...@gmail.com http://amcpu.org ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Urgent Contract opening in New York, NY
If Lebron was able to carry a team single handedly, Cleveland would have done better. He's good, but he's no Dirk N. On Fri, 10 Jun 2011 10:32:29 -0500, Frankfater, David dfrankfa...@columnit.com wrote: We have an immediate 6 to 8 week contract in the city for someone who has ARS 6.3 / Change Management 6.x consulting and development experience. After this assignment wraps up there's a good chance we can roll you right into another project. On a similar note, Lebron James has only scored 11 points in the combined 4th quarters of the past 5 games. Move over Jordan... uh wait a sec. Kind regards, David David Frankfater Column Technical Services Toll Free 1-866-265-8665 Ext. 332 Cell 630-664-5800 Fax 630-271-1508 dfrankfa...@columnit.commailto:dfrankfa...@columnit.com www.columntech.comhttp://www.columntech.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Urgent Contract opening in New York, NY
Well put sir. Todd Kiefer Technical Recruiting Manager Column Technical Services www.columnit.com Office: 630-515-6660 ext. 446 Cell: 309-256-0924 Fax: 630-390-2246 http://www.linkedin.com/in/toddkiefer1 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pritch Sent: Friday, June 10, 2011 10:45 AM To: arslist@ARSLIST.ORG Subject: Re: Urgent Contract opening in New York, NY If Lebron was able to carry a team single handedly, Cleveland would have done better. He's good, but he's no Dirk N. On Fri, 10 Jun 2011 10:32:29 -0500, Frankfater, David dfrankfa...@columnit.com wrote: We have an immediate 6 to 8 week contract in the city for someone who has ARS 6.3 / Change Management 6.x consulting and development experience. After this assignment wraps up there's a good chance we can roll you right into another project. On a similar note, Lebron James has only scored 11 points in the combined 4th quarters of the past 5 games. Move over Jordan... uh wait a sec. Kind regards, David David Frankfater Column Technical Services Toll Free 1-866-265-8665 Ext. 332 Cell 630-664-5800 Fax 630-271-1508 dfrankfa...@columnit.commailto:dfrankfa...@columnit.com www.columntech.comhttp://www.columntech.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Urgent Contract opening in New York, NY
David, I have that experience, along with CM 7.1 and 7.5. What rate are you paying for 1099, and does that include expenses? Rick Cook On Jun 10, 2011 10:33 AM, Frankfater, David dfrankfa...@columnit.com wrote: We have an immediate 6 to 8 week contract in the city for someone who has ARS 6.3 / Change Management 6.x consulting and development experience. After this assignment wraps up there's a good chance we can roll you right into another project. On a similar note, Lebron James has only scored 11 points in the combined 4th quarters of the past 5 games. Move over Jordan... uh wait a sec. Kind regards, David David Frankfater Column Technical Services Toll Free 1-866-265-8665 Ext. 332 Cell 630-664-5800 Fax 630-271-1508 dfrankfa...@columnit.commailto:dfrankfa...@columnit.com www.columntech.comhttp://www.columntech.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Urgent Contract opening in New York, NY
Darn it! Didn't mean to respond to the list! Sorry about that. Rick On Jun 10, 2011 10:54 AM, Rick Cook remedyr...@gmail.com wrote: David, I have that experience, along with CM 7.1 and 7.5. What rate are you paying for 1099, and does that include expenses? Rick Cook On Jun 10, 2011 10:33 AM, Frankfater, David dfrankfa...@columnit.com wrote: We have an immediate 6 to 8 week contract in the city for someone who has ARS 6.3 / Change Management 6.x consulting and development experience. After this assignment wraps up there's a good chance we can roll you right into another project. On a similar note, Lebron James has only scored 11 points in the combined 4th quarters of the past 5 games. Move over Jordan... uh wait a sec. Kind regards, David David Frankfater Column Technical Services Toll Free 1-866-265-8665 Ext. 332 Cell 630-664-5800 Fax 630-271-1508 dfrankfa...@columnit.commailto:dfrankfa...@columnit.com www.columntech.comhttp://www.columntech.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Error in ARS 7.6.0.4 log
I assume this is on the Server info, EA tab of the user tool? If so it is/was set to OFF. Regards; Norm _ From: Tony Cesaro [via ARS (Action Request System)] [mailto:ml-node+6462753-1553051408-161...@n2.nabble.com] Sent: Friday, June 10, 2011 11:44 AM To: Dignard, Norman Subject: Re: Error in ARS 7.6.0.4 log ** We had the same crashing issue in arserverd 7.6.04 on Linux and it ended up being tied to a bug with Authentication Chaining. If this is set to anything other than Off, change it to Off and see if your issue persists. This was driving us nuts because it happened every time we flushed the Mid-Tier cache. BMC support helped us come to this solution. Hope this helps. Tony Cesaro [hidden email] http://amcpu.org _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _ If you reply to this email, your message will be added to the discussion below: http://ars-action-request-system.1093659.n2.nabble.com/Error-in-ARS-7-6-0-4-log-tp6432182p6462753.html To unsubscribe from Error in ARS 7.6.0.4 log, click here http://ars-action-request-system.1093659.n2.nabble.com/template/NamlServlet.jtp?macro=unsubscribe_by_codenode=6432182code=ZGlnbmFybkBOQVZDQU5BREEuQ0F8NjQzMjE4MnwxOTQ2MjEyNzIy . -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Error-in-ARS-7-6-0-4-log-tp6432182p6463165.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Table drill down not working for one form on mid-tier
Did you... 1.) Do workflow logging to see if the API and/or workflow logging is firing to set the data into the fields? You should probably see a +GLE or +GLEWF happening if it's strictly API stuff happening. There's also a chance that there's workflow that's setting all fields to NULL after window open. Sounds unlikely but I've seen it happen (as recently as 7.6.03...) 2.) Verify row level permissions on the data 3.) Try this as the admin user as well as the others? That said - I have seen a few mid-tier bugs where data didn't display in this way though. BMC will ask you for the logs if you call them though, so you might as well check it first. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Blog: www.williamrentfrow.com O 715-592-5185 C 715-410-8056 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jerry Zhou Sent: Friday, June 10, 2011 8:13 AM To: arslist@ARSLIST.ORG Subject: Table drill down not working for one form on mid-tier Hi All, When I double click on a selected row on this table from web, the form is open in modified mode, but without any data populated. And: 1) it works fine with remedy client 2) other tables and/or forms works fine on web 3) I made a copy of this form without any workflow, created a new table based on this copy form from scratch with a few sample records, it still doesn't work 4) Furthermore, I deleted all the none-core fields, only left the core fields from this copy form, it still doesn't work! Platform: ARS server and mid-tier 7.1 patch 7 Really appreciate any ideas!! Jerry Zhou The Ambit Group - FCC/CGB 4-B505 (202)-418-7426 *** Non-Public: For Internal Use Only *** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Performance issue on Menu
However One of my current customers has 40,000+ sites. Consequently the Site+ field pulls 120,000+ records because the way the application was structured the Region/Site Group/Site menus do not just pull form site - they pull from a cascading set of join forms that include things like site aliases, etc. The tiered menu system should help in this Instance - BUT - the best practice view blow that philosophy out of the water. There is specific workflow in several places that set Region and Site Group to NULL when you hit the Site+ field. In other places those fields aren't even on the form. 4 minutes later you get your menu with120,000 records. Believe it or not they are laid out well enough that you can find your site quicklybut there's some weird design in there. We're still working with BMC support and RD on this issue. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Blog: www.williamrentfrow.com O 715-592-5185 C 715-410-8056 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg Sent: Friday, June 10, 2011 10:21 AM To: arslist@ARSLIST.ORG Subject: Re: Performance issue on Menu ** Agreed - the menu is too large for actual use -- auto-complete would be a great solution for both usability and performance. Also -- for fun -- it is good to look at this occasionally for thoughts/inspiration... http://developer.apple.com/library/mac/#documentation/UserExperience/Con ceptual/AppleHIGuidelines/XHIGIntro/XHIGIntro.html http://developer.apple.com/library/mac/#documentation/UserExperience/Co nceptual/AppleHIGuidelines/XHIGIntro/XHIGIntro.html -John On Jun 10, 2011, at 10:26 AM, Easter, David wrote: ** Another possibility (perhaps more forward looking) is to upgrade to AR System 7.6.04 or later and utilize the auto-complete feature. BMC has tune the auto-complete to address this exact use case (a menu with a very large number of items - like a customer list). Auto-complete was actually introduced in AR System 7.5.00, but the performance increase for this use case was added in 7.6.04. 28-Jan-2011 What's New: BMC Remedy Action Request System 7.6.04 PDF http://documents.bmc.com/supportu/documents/42/26/194226/194226.pdf Enhanced auto-completion The automatic complete feature is improved to handle large data sets in search menus that are attached to a character field (for example, over 10,000 entries). This feature also minimizes unwanted searches. For more information, see the Form and Application Objects Guide. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Friday, June 10, 2011 07:07 AM To: arslist@ARSLIST.ORG Subject: Re: Performance issue on Menu ** Form a UI design perspective that is kind of harsh; here's your 22,000 records, select one. Unless you have a really good drill down tier structure to hide many of the values that do not apply it is likely people would pick the wrong value out of frustration. You are already seeing the performance impact in the amount of time it takes to open the menu but think about why. That is 22k records being sent over the wire and being stored in memory on the client's computer. With modern computers and a strong LAN this probably isn't much of an issue but will that be the case for all of your users? Can you give us a little more detail about your requirements? I am sure the community could help with a solution :) Jason On Jun 10, 2011 6:25 AM, Kemes, Lisa lisa.ke...@te.com wrote: I want them to choose one of the records instead Typing it in and getting it wrong. It would better to do it another way instead of giving them a selection of all the records to choose from for sure! Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Friday, June 10, 2011 9:20 AM To: arslist@ARSLIST.ORG Subject: Re: Performance issue on Menu Hi, If the data does not need to be 100% up to date, this seems like a good candidate for a nightly report? When it is useful for human to examine 22,000 lines when clicking on a char-menu or scrolling a table-field? If the person needs to find one specific line, it seems likely that you can do a multiple-tier selection of some kind? Best Regards - Misi, RRR AB, http://rrr.se http://rrr.se/ That's probably what I'll have to end up doing (limiting the selection). I'll think of a different way (there are
Delete contents of the workflow directory
Hello everybody, After upgrading our server to everything 7.6.04 SP1 we now have a 5.8 GB install path\BMCRemedyITSMSuite\servername\Workflow directory. We need to free some space or expand the volume. I am hoping to free some space vs. going to the volume expansion well (again). Does anybody know if we can delete these files? (actually archive them, never know when you need original defs). Are they ever used again? If they are used again is that only during upgrades/patches/etc? Thanks, Jason ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Resize Box in 7.6.4 Overlay mode
Hi, Does anyone know how to resize a Box in 7.6.4? We have created an overlay of the form and the box . But the properties are disabled and we tried all the tags at the corner, middle, etc and none of it is working. This is a display only form... does this make a difference. Vindhya Samarasekera NBC Denver 303-969-5825 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Resize Box in 7.6.4 Overlay mode
So, you have an overlay of the Form, View, and Field? Double-check all three. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Vindhya Samarasekera Sent: Friday, June 10, 2011 4:20 PM To: arslist@ARSLIST.ORG Subject: Resize Box in 7.6.4 Overlay mode Hi, Does anyone know how to resize a Box in 7.6.4? We have created an overlay of the form and the box . But the properties are disabled and we tried all the tags at the corner, middle, etc and none of it is working. This is a display only form... does this make a difference. Vindhya Samarasekera NBC Denver 303-969-5825 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Resize Box in 7.6.4 Overlay mode
You have to make an overlay of the view also. Open the form and click Form - Create View Overlay. Jason On Fri, Jun 10, 2011 at 2:20 PM, Vindhya Samarasekera vindhya_r_samarasek...@nbc.gov wrote: Hi, Does anyone know how to resize a Box in 7.6.4? We have created an overlay of the form and the box . But the properties are disabled and we tried all the tags at the corner, middle, etc and none of it is working. This is a display only form... does this make a difference. Vindhya Samarasekera NBC Denver 303-969-5825 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Resize Box in 7.6.4 Overlay mode
We forgot the view. That worked!!! thanks to both of you guys (Jason and Matt) who responded. Vindhya Samarasekera Remedy Administrator NBC Denver 303-969-5825 From: Matt Reinfeldt arsl...@mattreinfeldt.com To: arslist@ARSLIST.ORG Date: 06/10/2011 03:38 PM Subject:Re: Resize Box in 7.6.4 Overlay mode Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG So, you have an overlay of the Form, View, and Field? Double-check all three. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Vindhya Samarasekera Sent: Friday, June 10, 2011 4:20 PM To: arslist@ARSLIST.ORG Subject: Resize Box in 7.6.4 Overlay mode Hi, Does anyone know how to resize a Box in 7.6.4? We have created an overlay of the form and the box . But the properties are disabled and we tried all the tags at the corner, middle, etc and none of it is working. This is a display only form... does this make a difference. Vindhya Samarasekera NBC Denver 303-969-5825 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Resize Box in 7.6.4 Overlay mode
Glad you got it! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Vindhya Samarasekera Sent: Friday, June 10, 2011 5:02 PM To: arslist@ARSLIST.ORG Subject: Re: Resize Box in 7.6.4 Overlay mode We forgot the view. That worked!!! thanks to both of you guys (Jason and Matt) who responded. Vindhya Samarasekera Remedy Administrator NBC Denver 303-969-5825 From: Matt Reinfeldt arsl...@mattreinfeldt.com To: arslist@ARSLIST.ORG Date: 06/10/2011 03:38 PM Subject:Re: Resize Box in 7.6.4 Overlay mode Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG So, you have an overlay of the Form, View, and Field? Double-check all three. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Vindhya Samarasekera Sent: Friday, June 10, 2011 4:20 PM To: arslist@ARSLIST.ORG Subject: Resize Box in 7.6.4 Overlay mode Hi, Does anyone know how to resize a Box in 7.6.4? We have created an overlay of the form and the box . But the properties are disabled and we tried all the tags at the corner, middle, etc and none of it is working. This is a display only form... does this make a difference. Vindhya Samarasekera NBC Denver 303-969-5825 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
