Remedy on Demand - integrations
John, You didn't ask if there was a (competent) Single Sign On solution? John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Remedy on Demand - integrations
OK - I'll bite -- is there a reasonably working SSO for RoD??? -John On Oct 26, 2011, at 2:37 AM, John Baker wrote: John, You didn't ask if there was a (competent) Single Sign On solution? John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are -- John Sundberg Save the Date! First Annual KEG - Kinetic Enthusiasts Group Feb. 29th - Mar. 2nd 2012 in Denver CO For more information click here - KEG Kinetic Data, Inc. Building a Better Service Experience Recipient of: WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I www.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Internal Servern Error 500 (Midtiern 7.604)
BMC has not yet given us a defectID :( we only have a issuenumber that only we can see. But report the error, think they will give us a hotfix in a while. 2011/10/25 patchsk vamsi...@gmail.com ** We are in itsm 7.6.03 p002 and we are also noticing this. We saw this happening when when user tries to open a dialog on click of a menu or button. This does not happen to all the users all the time. Only one or two users notice it while it works fine for all others. As you mentioned the workaround was to flush the midtier cache or sometimes user's browser cache. Do you have a defectID that BMC created for this issue? _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- M.v.h/Regards Daniel Tillberg Blå Tornet Systems www.blatornet.se +46 703 82 10 20 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Remedy on Demand - integrations
John: As long as you're using standard API clients, then OnDemand is no different than on-premesis -- it's just some application mid-tier servers at the other end of a network (a VPN, usually). For each integration, though; you'll have to open a change ticket with the OnDemand engineers so that they can perform analysis approval processes. After all, they have to manage their infrastructure, and any customization/integration that could impact capacity needs review approval. I've never specifically requested access to the application server filesystem, but I'm guessing they'd let you access certain folders via filters/escalations/API at a minimum. FWIW, --Phil -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg Sent: Wednesday, October 26, 2011 04:40 To: arslist@ARSLIST.ORG Subject: Re: Remedy on Demand - integrations OK - I'll bite -- is there a reasonably working SSO for RoD??? -John On Oct 26, 2011, at 2:37 AM, John Baker wrote: John, You didn't ask if there was a (competent) Single Sign On solution? John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are -- John Sundberg Save the Date! First Annual KEG - Kinetic Enthusiasts Group Feb. 29th - Mar. 2nd 2012 in Denver CO For more information click here - KEG Kinetic Data, Inc. Building a Better Service Experience Recipient of: WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I www.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
ITSM Product Catalogue
Hi list, I just wanted to get a feel for how many of you start from scratch, take the BMC sample data and add to it, etc? I have always started with the sample set and added from customer to customer then heavily used aliases for discovery etc I know BMC deployed a set with 7.03 of approx 15k, and now they are scaling back to a list of approx 4000 (I am told, Matt Laurenceau is kindly following this up internally) Just wanted to get a feel and hopefully when I get to the bottom of this I will post the list back to BMCDN if anyone is interested. Bored of reinventing the wheel every time J Anyway thanks and take care Kind regards Danny Kellett Principle ITSM Consultant / SSO Support ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ITSM Product Catalogue
The BMC ADDM guys produced a product catalog for software that the patterns in ADDM used. This was withdrawn as it was pretty poor but we should expect it to reappear at some point. BMC has said in the past that the system will include more, better quality sample foundation data based on ADDM and it would be good to see this happening. I also start by using the sample data which takes care of most classes. The more complex ones like computer and product are added to as CI's are brought in. Using the rule that no CIs are reconciled unless they are normalised should help keep the product catalog clean. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Danny Kellett Sent: 26 October 2011 13:39 To: arslist@ARSLIST.ORG Subject: ITSM Product Catalogue ** Hi list, I just wanted to get a feel for how many of you start from scratch, take the BMC sample data and add to it, etc? I have always started with the sample set and added from customer to customer then heavily used aliases for discovery etc I know BMC deployed a set with 7.03 of approx 15k, and now they are scaling back to a list of approx 4000 (I am told, Matt Laurenceau is kindly following this up internally) Just wanted to get a feel and hopefully when I get to the bottom of this I will post the list back to BMCDN if anyone is interested. Bored of reinventing the wheel every time J Anyway thanks and take care Kind regards Danny Kellett Principle ITSM Consultant / SSO Support _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Remedy on Demand - integrations
Phil, Thanks for the response. -John On Oct 26, 2011, at 7:28 AM, Murnane, Phil wrote: John: As long as you're using standard API clients, then OnDemand is no different than on-premesis -- it's just some application mid-tier servers at the other end of a network (a VPN, usually). For each integration, though; you'll have to open a change ticket with the OnDemand engineers so that they can perform analysis approval processes. After all, they have to manage their infrastructure, and any customization/integration that could impact capacity needs review approval. I've never specifically requested access to the application server filesystem, but I'm guessing they'd let you access certain folders via filters/escalations/API at a minimum. FWIW, --Phil -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg Sent: Wednesday, October 26, 2011 04:40 To: arslist@ARSLIST.ORG Subject: Re: Remedy on Demand - integrations OK - I'll bite -- is there a reasonably working SSO for RoD??? -John On Oct 26, 2011, at 2:37 AM, John Baker wrote: John, You didn't ask if there was a (competent) Single Sign On solution? John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are -- John Sundberg Save the Date! First Annual KEG - Kinetic Enthusiasts Group Feb. 29th - Mar. 2nd 2012 in Denver CO For more information click here - KEG Kinetic Data, Inc. Building a Better Service Experience Recipient of: WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I www.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are -- John Sundberg Save the Date! First Annual KEG - Kinetic Enthusiasts Group Feb. 29th - Mar. 2nd 2012 in Denver CO For more information click here - KEG Kinetic Data, Inc. Building a Better Service Experience Recipient of: WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I www.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Remedy on Demand - integrations
Phil I do appreciate what you state and understand completely. I guess you're saying, the solution is to use SSO Plugin :-) John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Compliance activity for Remedy
We use the LDAP integration with Active Directory so all of the password changes and restrictions are handled within that; however there is a 'User Password Management Configuration' within the AR System Administration Console under the System General section where it looks like you can configure how the system enforces the passwords and restrictions within Remedy. I have never used this, but may be something you want to check out. We also have a compliance module where it cuts tickets for our support teams with specific instructions on things they need to review, the Remedy specific tickets includes a review of all the AP Role groups that we have created as well as support groupsto make sure they are still accurate with members and needed going further, and a review of specific logs. These tickets are setup to run daily, weekly, monthly, semi-annually, and annually depending on the compliance need. For removing people in and out of groups once they have left our company we used to have a manual task created for our Remedy Admins within the Termination service request, but now we use OIM (Oracle Identity Manager) to remove all permissions, support group association, functional roles, and ap:role member association. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ITSM Product Catalogue
Hi, Thanks for the reply. I am in contact with those guys who said it will be released again approx January 2012. Apps seems to be the easiest. But what about hardware and the fact that Incident, Problem and Change need to have different prod cats to Asset/CMDB? Regards From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Peter Romain Sent: 26 October 2011 14:03 To: arslist@ARSLIST.ORG Subject: Re: ITSM Product Catalogue ** The BMC ADDM guys produced a product catalog for software that the patterns in ADDM used. This was withdrawn as it was pretty poor but we should expect it to reappear at some point. BMC has said in the past that the system will include more, better quality sample foundation data based on ADDM and it would be good to see this happening. I also start by using the sample data which takes care of most classes. The more complex ones like computer and product are added to as CI's are brought in. Using the rule that no CIs are reconciled unless they are normalised should help keep the product catalog clean. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Danny Kellett Sent: 26 October 2011 13:39 To: arslist@ARSLIST.ORG Subject: ITSM Product Catalogue ** Hi list, I just wanted to get a feel for how many of you start from scratch, take the BMC sample data and add to it, etc? I have always started with the sample set and added from customer to customer then heavily used aliases for discovery etc I know BMC deployed a set with 7.03 of approx 15k, and now they are scaling back to a list of approx 4000 (I am told, Matt Laurenceau is kindly following this up internally) Just wanted to get a feel and hopefully when I get to the bottom of this I will post the list back to BMCDN if anyone is interested. Bored of reinventing the wheel every time J Anyway thanks and take care Kind regards Danny Kellett Principle ITSM Consultant / SSO Support _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Any recommendations on Oracle 11.2 init.ora settings with v7.1
All, I've seen a few people that are using the 11.2 Oracle with the Oracle 10g client from the application servers. I'm interested in oracle settings in the init.ora that give best performance for a shared DB server for a Server Group. We have about 12 hosts in our server group now. We don't plan to upgrade to v7.6 until next year. The only setting we are currently using is the ar.conf setting for Cursor Sharing = FORCE -- -Geoff Endresen Amazon.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
active link not working after import
Remedy 7.6.0.4, Oracle 11g Using the midtier interface, a user performing any operation that uses and active link generates an error - cannot establish a network connection to the AR system server This error occurs when an active link that executes a SQL programmed command is altered. It is inconvenient to have to re-construct many active links. This error also occurs when one of these active links is exported from one server to another (eg. from our dev to test server). There are too many types of these active links to manually adjust during a release. As time goes on we are using this functionality more, so more of our code will break without us knowing about it until someone tries to use the portions of the program that use it. In our setup ARS server, midtier and Oracle db are all on the same host. What is causing this issue and how do I address it? -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/active-link-not-working-after-import-tp6932876p6932876.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Any recommendations on Oracle 11.2 init.ora settings with v7.1
How much memory do you have on your database server? Is it a dedicated database to Remedy? In addition to the documented usual settings (cursor sharing = FORCE, in-line CLOB) consider pinning in memory the ITSM lookup tables (people, user, group, support groups, categorizations, etc). Also consider partitioning your transaction tables (incidents, tasks, etc). In any case, your DBA should run the SQL Tuning Advisor, SQL Access Advisor and SQL Performance Advisor, and analyze the recommendations Guillaume From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Geoffrey Endresen [geoffer...@gmail.com] Sent: Wednesday, October 26, 2011 10:13 AM To: arslist@ARSLIST.ORG Subject: Any recommendations on Oracle 11.2 init.ora settings with v7.1 ** All, I've seen a few people that are using the 11.2 Oracle with the Oracle 10g client from the application servers. I'm interested in oracle settings in the init.ora that give best performance for a shared DB server for a Server Group. We have about 12 hosts in our server group now. We don't plan to upgrade to v7.6 until next year. The only setting we are currently using is the ar.conf setting for Cursor Sharing = FORCE -- -Geoff Endresen Amazon.com _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: active link not working after import
Are you exporting to a .def file or to a .xml file? Open the exported file and see if your server name is in it (or does it specify @ for the server name). After a release are you going in to the Mid-Tier Admin page and telling it to Flush the Cache? Also are you using 7.6.04 SP1, SP2, or unpatched 7.6.04? And on what OS is Remedy running on? And what version Dev Studio? (Yes these can all make a difference) Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of NormD Sent: Wednesday, October 26, 2011 9:28 AM To: arslist@ARSLIST.ORG Subject: active link not working after import Remedy 7.6.0.4, Oracle 11g Using the midtier interface, a user performing any operation that uses and active link generates an error - cannot establish a network connection to the AR system server This error occurs when an active link that executes a SQL programmed command is altered. It is inconvenient to have to re-construct many active links. This error also occurs when one of these active links is exported from one server to another (eg. from our dev to test server). There are too many types of these active links to manually adjust during a release. As time goes on we are using this functionality more, so more of our code will break without us knowing about it until someone tries to use the portions of the program that use it. In our setup ARS server, midtier and Oracle db are all on the same host. What is causing this issue and how do I address it? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: active link not working after import
Norm, The problem is that with 7.6.4, the age old representation of @ as server is somehow changing to * in the definitions. In the case of AL's with Direct SQL actions, it is causing an issue. The 7.6.4 Dev Studio (all versions that I have tested) convert the reference to 'server' to *, and then fail to work with the clientsthe fix we have found is to export to an XML, change the * to an @, and re-import the workflow. This 'fixes' the workflow until someone else modifies the same workflow again with the Dev Studio...the procedure must be done againbut an export of the workflow and import into another server still works. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of NormD Sent: Wednesday, October 26, 2011 8:28 AM To: arslist@ARSLIST.ORG Subject: active link not working after import Remedy 7.6.0.4, Oracle 11g Using the midtier interface, a user performing any operation that uses and active link generates an error - cannot establish a network connection to the AR system server This error occurs when an active link that executes a SQL programmed command is altered. It is inconvenient to have to re-construct many active links. This error also occurs when one of these active links is exported from one server to another (eg. from our dev to test server). There are too many types of these active links to manually adjust during a release. As time goes on we are using this functionality more, so more of our code will break without us knowing about it until someone tries to use the portions of the program that use it. In our setup ARS server, midtier and Oracle db are all on the same host. What is causing this issue and how do I address it? -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/active-link-not-worki ng-after-import-tp6932876p6932876.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Remedy on Demand - integrations
Atrium SSO is supported within the Remedy OnDemand offering. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg Sent: Wednesday, October 26, 2011 1:40 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy on Demand - integrations OK - I'll bite -- is there a reasonably working SSO for RoD??? -John On Oct 26, 2011, at 2:37 AM, John Baker wrote: John, You didn't ask if there was a (competent) Single Sign On solution? John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are -- John Sundberg Save the Date! First Annual KEG - Kinetic Enthusiasts Group Feb. 29th - Mar. 2nd 2012 in Denver CO For more information click here - KEG Kinetic Data, Inc. Building a Better Service Experience Recipient of: WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I www.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: active link not working after import
LJ Do you know if a bug has been opened against that? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Wednesday, October 26, 2011 9:53 AM To: arslist@ARSLIST.ORG Subject: Re: active link not working after import Norm, The problem is that with 7.6.4, the age old representation of @ as server is somehow changing to * in the definitions. In the case of AL's with Direct SQL actions, it is causing an issue. The 7.6.4 Dev Studio (all versions that I have tested) convert the reference to 'server' to *, and then fail to work with the clientsthe fix we have found is to export to an XML, change the * to an @, and re-import the workflow. This 'fixes' the workflow until someone else modifies the same workflow again with the Dev Studio...the procedure must be done againbut an export of the workflow and import into another server still works. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of NormD Sent: Wednesday, October 26, 2011 8:28 AM To: arslist@ARSLIST.ORG Subject: active link not working after import Remedy 7.6.0.4, Oracle 11g Using the midtier interface, a user performing any operation that uses and active link generates an error - cannot establish a network connection to the AR system server This error occurs when an active link that executes a SQL programmed command is altered. It is inconvenient to have to re-construct many active links. This error also occurs when one of these active links is exported from one server to another (eg. from our dev to test server). There are too many types of these active links to manually adjust during a release. As time goes on we are using this functionality more, so more of our code will break without us knowing about it until someone tries to use the portions of the program that use it. In our setup ARS server, midtier and Oracle db are all on the same host. What is causing this issue and how do I address it? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: active link not working after import
I don't know but I've raised a support request with our support. Regards; Norm From: Grooms, Frederick W [via ARS (Action Request System)] [mailto:ml-node+s1093659n693302...@n2.nabble.com] Sent: Wednesday, October 26, 2011 11:15 AM To: Dignard, Norman Subject: Re: active link not working after import LJ Do you know if a bug has been opened against that? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[hidden email]/user/SendEmail.jtp?type=nodenode=6933024i=0] On Behalf Of LJ LongWing Sent: Wednesday, October 26, 2011 9:53 AM To: [hidden email]/user/SendEmail.jtp?type=nodenode=6933024i=1 Subject: Re: active link not working after import Norm, The problem is that with 7.6.4, the age old representation of @ as server is somehow changing to * in the definitions. In the case of AL's with Direct SQL actions, it is causing an issue. The 7.6.4 Dev Studio (all versions that I have tested) convert the reference to 'server' to *, and then fail to work with the clientsthe fix we have found is to export to an XML, change the * to an @, and re-import the workflow. This 'fixes' the workflow until someone else modifies the same workflow again with the Dev Studio...the procedure must be done againbut an export of the workflow and import into another server still works. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[hidden email]/user/SendEmail.jtp?type=nodenode=6933024i=2] On Behalf Of NormD Sent: Wednesday, October 26, 2011 8:28 AM To: [hidden email]/user/SendEmail.jtp?type=nodenode=6933024i=3 Subject: active link not working after import Remedy 7.6.0.4, Oracle 11g Using the midtier interface, a user performing any operation that uses and active link generates an error - cannot establish a network connection to the AR system server This error occurs when an active link that executes a SQL programmed command is altered. It is inconvenient to have to re-construct many active links. This error also occurs when one of these active links is exported from one server to another (eg. from our dev to test server). There are too many types of these active links to manually adjust during a release. As time goes on we are using this functionality more, so more of our code will break without us knowing about it until someone tries to use the portions of the program that use it. In our setup ARS server, midtier and Oracle db are all on the same host. What is causing this issue and how do I address it? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are If you reply to this email, your message will be added to the discussion below: http://ars-action-request-system.1093659.n2.nabble.com/active-link-not-working-after-import-tp6932876p6933024.html To unsubscribe from active link not working after import, click herehttp://ars-action-request-system.1093659.n2.nabble.com/template/NamlServlet.jtp?macro=unsubscribe_by_codenode=6932876code=ZGlnbmFybkBOQVZDQU5BREEuQ0F8NjkzMjg3NnwxOTQ2MjEyNzIy. -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/active-link-not-working-after-import-tp6932876p6933035.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: active link not working after import
Thanks for the info. Regards; Norm From: LJ Longwing [via ARS (Action Request System)] [mailto:ml-node+s1093659n6932947...@n2.nabble.com] Sent: Wednesday, October 26, 2011 10:53 AM To: Dignard, Norman Subject: Re: active link not working after import Norm, The problem is that with 7.6.4, the age old representation of @ as server is somehow changing to * in the definitions. In the case of AL's with Direct SQL actions, it is causing an issue. The 7.6.4 Dev Studio (all versions that I have tested) convert the reference to 'server' to *, and then fail to work with the clientsthe fix we have found is to export to an XML, change the * to an @, and re-import the workflow. This 'fixes' the workflow until someone else modifies the same workflow again with the Dev Studio...the procedure must be done againbut an export of the workflow and import into another server still works. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[hidden email]/user/SendEmail.jtp?type=nodenode=6932947i=0] On Behalf Of NormD Sent: Wednesday, October 26, 2011 8:28 AM To: [hidden email]/user/SendEmail.jtp?type=nodenode=6932947i=1 Subject: active link not working after import Remedy 7.6.0.4, Oracle 11g Using the midtier interface, a user performing any operation that uses and active link generates an error - cannot establish a network connection to the AR system server This error occurs when an active link that executes a SQL programmed command is altered. It is inconvenient to have to re-construct many active links. This error also occurs when one of these active links is exported from one server to another (eg. from our dev to test server). There are too many types of these active links to manually adjust during a release. As time goes on we are using this functionality more, so more of our code will break without us knowing about it until someone tries to use the portions of the program that use it. In our setup ARS server, midtier and Oracle db are all on the same host. What is causing this issue and how do I address it? -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/active-link-not-worki ng-after-import-tp6932876p6932876.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are If you reply to this email, your message will be added to the discussion below: http://ars-action-request-system.1093659.n2.nabble.com/active-link-not-working-after-import-tp6932876p6932947.html To unsubscribe from active link not working after import, click herehttp://ars-action-request-system.1093659.n2.nabble.com/template/NamlServlet.jtp?macro=unsubscribe_by_codenode=6932876code=ZGlnbmFybkBOQVZDQU5BREEuQ0F8NjkzMjg3NnwxOTQ2MjEyNzIy. -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/active-link-not-working-after-import-tp6932876p6933040.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: active link not working after import
I had an issue a couple months back where I exported a working AL to a .def file from DEV, but when I imported it to PROD a couple of actions' field references were switched. Was odd but an easy fix. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of NormD Sent: Wednesday, October 26, 2011 10:22 AM To: arslist@ARSLIST.ORG Subject: Re: active link not working after import ** Thanks for the info. Regards; Norm From: LJ Longwing [via ARS (Action Request System)] [mailto:[hidden email]/user/SendEmail.jtp?type=nodenode=6933040i=0] Sent: Wednesday, October 26, 2011 10:53 AM To: Dignard, Norman Subject: Re: active link not working after import Norm, The problem is that with 7.6.4, the age old representation of @ as server is somehow changing to * in the definitions. In the case of AL's with Direct SQL actions, it is causing an issue. The 7.6.4 Dev Studio (all versions that I have tested) convert the reference to 'server' to *, and then fail to work with the clientsthe fix we have found is to export to an XML, change the * to an @, and re-import the workflow. This 'fixes' the workflow until someone else modifies the same workflow again with the Dev Studio...the procedure must be done againbut an export of the workflow and import into another server still works. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[hidden email]/user/SendEmail.jtp?type=nodenode=6932947i=0] On Behalf Of NormD Sent: Wednesday, October 26, 2011 8:28 AM To: [hidden email]/user/SendEmail.jtp?type=nodenode=6932947i=1 Subject: active link not working after import Remedy 7.6.0.4, Oracle 11g Using the midtier interface, a user performing any operation that uses and active link generates an error - cannot establish a network connection to the AR system server This error occurs when an active link that executes a SQL programmed command is altered. It is inconvenient to have to re-construct many active links. This error also occurs when one of these active links is exported from one server to another (eg. from our dev to test server). There are too many types of these active links to manually adjust during a release. As time goes on we are using this functionality more, so more of our code will break without us knowing about it until someone tries to use the portions of the program that use it. In our setup ARS server, midtier and Oracle db are all on the same host. What is causing this issue and how do I address it? -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/active-link-not-worki ng-after-import-tp6932876p6932876.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are If you reply to this email, your message will be added to the discussion below: http://ars-action-request-system.1093659.n2.nabble.com/active-link-not-working-after-import-tp6932876p6932947.html To unsubscribe from active link not working after import, click here. View this message in context: RE: active link not working after importhttp://ars-action-request-system.1093659.n2.nabble.com/active-link-not-working-after-import-tp6932876p6933040.html Sent from the ARS (Action Request System) mailing list archivehttp://ars-action-request-system.1093659.n2.nabble.com/ at Nabble.com. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Stack Installer with Remote DB
Anybody know if you can use the stack installer for 7.6.04 SP1 with a DB on a separate server ? Thanks Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: active link not working after import
I have not opened one with my front line...but I can confirm that it is in fact a bug :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Wednesday, October 26, 2011 9:15 AM To: arslist@ARSLIST.ORG Subject: Re: active link not working after import LJ Do you know if a bug has been opened against that? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Wednesday, October 26, 2011 9:53 AM To: arslist@ARSLIST.ORG Subject: Re: active link not working after import Norm, The problem is that with 7.6.4, the age old representation of @ as server is somehow changing to * in the definitions. In the case of AL's with Direct SQL actions, it is causing an issue. The 7.6.4 Dev Studio (all versions that I have tested) convert the reference to 'server' to *, and then fail to work with the clientsthe fix we have found is to export to an XML, change the * to an @, and re-import the workflow. This 'fixes' the workflow until someone else modifies the same workflow again with the Dev Studio...the procedure must be done againbut an export of the workflow and import into another server still works. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of NormD Sent: Wednesday, October 26, 2011 8:28 AM To: arslist@ARSLIST.ORG Subject: active link not working after import Remedy 7.6.0.4, Oracle 11g Using the midtier interface, a user performing any operation that uses and active link generates an error - cannot establish a network connection to the AR system server This error occurs when an active link that executes a SQL programmed command is altered. It is inconvenient to have to re-construct many active links. This error also occurs when one of these active links is exported from one server to another (eg. from our dev to test server). There are too many types of these active links to manually adjust during a release. As time goes on we are using this functionality more, so more of our code will break without us knowing about it until someone tries to use the portions of the program that use it. In our setup ARS server, midtier and Oracle db are all on the same host. What is causing this issue and how do I address it? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
How does one override Mid-Tier (7.5) client behavior using JavaScript?
I am developing a form that will be accessed with the web client, through Mid-Tier. The customer has three feature requirements that will require modification of the default behavior using JavaScript. I know JavaScript scripts can be added to a form using the Web Content Header/Footer, but my attempts to code these are not working. (1) Tab over menus and other field elements. KA337611 says comment out a line in ClientCore.js. This is not an option as the change will affect all forms, not just the form in question. Can I override function setFocusToTabElementFromCur? (2) Tab to specified field from current field. Fields are in panels and default next element behavior cycles twice through the fields in a panel before moving to the next panel. KA333860 gives JavaScript code to override tab order, but appears to be for a previous version of Mid-Tier, one that does not use the Yahoo-dom-event model. (3) Auto-advance to next field when maxlenth characters entered. Customer requires for fields like phone numbers that the focus move to the next field when the maximum number of characters are entered. How is this done from within the DOM Event model? Mid-Tier: 7.5.00 Build 200812291922 Web Client: IE8 Thank you in advance for your kind assistance. James Rubarth-Lay ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Protected Web Service
In the 6.3 Advanced Guide it states the web service can have either public or protected permissions with this shown in the URL as http://midtier_server/arsys/WSDL/public/server_name/webservicehttp://%3cmidtier_server%3e/arsys/WSDL/public/%3cserver_name%3e/%3cwebservice or http://midtier_server/arsys/WSDL/protected/server_name/webservicehttp://%3cmidtier_server%3e/arsys/WSDL/protected/%3cserver_name%3e/%3cwebservice What does protected mean? How does it work differently than public? Thanks Mark Mark Brittain Remedy Developer NaviSite - A Time Warner Cable Company mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-317-2897 This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Stack Installer with Remote DB
I don't think it exists Mark. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mark Herring Sent: 26 October 2011 16:36 To: arslist@ARSLIST.ORG Subject: Stack Installer with Remote DB ** Anybody know if you can use the stack installer for 7.6.04 SP1 with a DB on a separate server ? Thanks Mark _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Protected Web Service
Hi, If a Web Service have public permissions, it is public. Otherwise it is protected, and you have to login in order to use it. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. In the 6.3 Advanced Guide it states the web service can have either public or protected permissions with this shown in the URL as http://midtier_server/arsys/WSDL/public/server_name/webservicehttp://%3cmidtier_server%3e/arsys/WSDL/public/%3cserver_name%3e/%3cwebservice or http://midtier_server/arsys/WSDL/protected/server_name/webservicehttp://%3cmidtier_server%3e/arsys/WSDL/protected/%3cserver_name%3e/%3cwebservice What does protected mean? How does it work differently than public? Thanks Mark Mark Brittain Remedy Developer NaviSite - A Time Warner Cable Company mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-317-2897 This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Protected Web Service
Mark, In order to access the protected ones you must have a valid login to the Remedy Server.cannot be used anonymously. Public ones can be used anonymously, assuming of course that the web service user id and pw are entered in the mid-tier config. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Wednesday, October 26, 2011 9:45 AM To: arslist@ARSLIST.ORG Subject: Protected Web Service ** In the 6.3 Advanced Guide it states the web service can have either public or protected permissions with this shown in the URL as http:// http://%3cmidtier_server%3e/arsys/WSDL/public/%3cserver_name%3e/%3cwebservi ce midtier_server/arsys/WSDL/public/server_name/webservice or http:// http://%3cmidtier_server%3e/arsys/WSDL/protected/%3cserver_name%3e/%3cwebse rvice midtier_server/arsys/WSDL/protected/server_name/webservice What does protected mean? How does it work differently than public? Thanks Mark Mark Brittain Remedy Developer NaviSite - A Time Warner Cable Company mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-317-2897 _ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Stack Installer with Remote DB
The Stack installer should ask (just like the ARS Server installer) if the db is Remote. I believe that is the configuration most people on the list use (for Prod servers at least). Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mark Herring Sent: Wednesday, October 26, 2011 10:36 AM To: arslist@ARSLIST.ORG Subject: Stack Installer with Remote DB ** Anybody know if you can use the stack installer for 7.6.04 SP1 with a DB on a separate server ? Thanks Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Stack Installer with Remote DB
I have a stack install of 7.6.04 witha remote sql db and it works great - Original Message - From: Grooms, Frederick W [mailto:frederick.w.gro...@xo.com] Sent: Wednesday, October 26, 2011 10:57 AM To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Subject: Re: Stack Installer with Remote DB The Stack installer should ask (just like the ARS Server installer) if the db is Remote. I believe that is the configuration most people on the list use (for Prod servers at least). Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mark Herring Sent: Wednesday, October 26, 2011 10:36 AM To: arslist@ARSLIST.ORG Subject: Stack Installer with Remote DB ** Anybody know if you can use the stack installer for 7.6.04 SP1 with a DB on a separate server ? Thanks Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Stack Installer with Remote DB
Hi Mark, Yes , you can. The installation notes outline the supported configurations including remote databases. If you have access to the BMC support site then just do a search in the knowledgebase for preconfigured stack installation notes and you should be able to find the doco that explains everything. Rod On 26 October 2011 23:36, Mark Herring mherr...@abydos-workflow.com wrote: ** Anybody know if you can use the stack installer for 7.6.04 SP1 with a DB on a separate server ? ** ** Thanks Mark ** ** ** ** _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: active link not working after import
We are exporting .def files. Yes we flush the cache every time. It started at some point with 7.1, and still an issue with sp1 and now also sp2 (dev Studio) Regards; Norm From: Grooms, Frederick W [via ARS (Action Request System)] [mailto:ml-node+s1093659n6932933...@n2.nabble.com] Sent: Wednesday, October 26, 2011 10:48 AM To: Dignard, Norman Subject: Re: active link not working after import Are you exporting to a .def file or to a .xml file? Open the exported file and see if your server name is in it (or does it specify @ for the server name). After a release are you going in to the Mid-Tier Admin page and telling it to Flush the Cache? Also are you using 7.6.04 SP1, SP2, or unpatched 7.6.04? And on what OS is Remedy running on? And what version Dev Studio? (Yes these can all make a difference) Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[hidden email]/user/SendEmail.jtp?type=nodenode=6932933i=0] On Behalf Of NormD Sent: Wednesday, October 26, 2011 9:28 AM To: [hidden email]/user/SendEmail.jtp?type=nodenode=6932933i=1 Subject: active link not working after import Remedy 7.6.0.4, Oracle 11g Using the midtier interface, a user performing any operation that uses and active link generates an error - cannot establish a network connection to the AR system server This error occurs when an active link that executes a SQL programmed command is altered. It is inconvenient to have to re-construct many active links. This error also occurs when one of these active links is exported from one server to another (eg. from our dev to test server). There are too many types of these active links to manually adjust during a release. As time goes on we are using this functionality more, so more of our code will break without us knowing about it until someone tries to use the portions of the program that use it. In our setup ARS server, midtier and Oracle db are all on the same host. What is causing this issue and how do I address it? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are If you reply to this email, your message will be added to the discussion below: http://ars-action-request-system.1093659.n2.nabble.com/active-link-not-working-after-import-tp6932876p6932933.html To unsubscribe from active link not working after import, click herehttp://ars-action-request-system.1093659.n2.nabble.com/template/NamlServlet.jtp?macro=unsubscribe_by_codenode=6932876code=ZGlnbmFybkBOQVZDQU5BREEuQ0F8NjkzMjg3NnwxOTQ2MjEyNzIy. -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/active-link-not-working-after-import-tp6932876p6933308.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Stack Installer with Remote DB
Rod is correct on both counts. You can specify a remote DB when installing using the SSI and this is covered in the documentation. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rod Harris Sent: Wednesday, October 26, 2011 9:04 AM To: arslist@ARSLIST.ORG Subject: Re: Stack Installer with Remote DB ** Hi Mark, Yes , you can. The installation notes outline the supported configurations including remote databases. If you have access to the BMC support site then just do a search in the knowledgebase for preconfigured stack installation notes and you should be able to find the doco that explains everything. Rod On 26 October 2011 23:36, Mark Herring mherr...@abydos-workflow.commailto:mherr...@abydos-workflow.com wrote: ** Anybody know if you can use the stack installer for 7.6.04 SP1 with a DB on a separate server ? Thanks Mark _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Protected Web Service
LJ, As a follow up question, would the username and password be in the URL or in the transmitted XML? Thanks Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Wednesday, October 26, 2011 11:51 AM To: arslist@ARSLIST.ORG Subject: Re: Protected Web Service ** Mark, In order to access the protected ones you must have a valid login to the Remedy Server...cannot be used anonymously. Public ones can be used anonymously, assuming of course that the web service user id and pw are entered in the mid-tier config. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Wednesday, October 26, 2011 9:45 AM To: arslist@ARSLIST.ORG Subject: Protected Web Service ** In the 6.3 Advanced Guide it states the web service can have either public or protected permissions with this shown in the URL as http://midtier_server/arsys/WSDL/public/server_name/webservicehttp://%3cmidtier_server%3e/arsys/WSDL/public/%3cserver_name%3e/%3cwebservice or http://midtier_server/arsys/WSDL/protected/server_name/webservicehttp://%3cmidtier_server%3e/arsys/WSDL/protected/%3cserver_name%3e/%3cwebservice What does protected mean? How does it work differently than public? Thanks Mark Mark Brittain Remedy Developer NaviSite - A Time Warner Cable Company mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-317-2897 This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Protected Web Service
I would expect it to be in the Auth section of the XML From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Wednesday, October 26, 2011 11:18 AM To: arslist@ARSLIST.ORG Subject: Re: Protected Web Service ** LJ, As a follow up question, would the username and password be in the URL or in the transmitted XML? Thanks Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Wednesday, October 26, 2011 11:51 AM To: arslist@ARSLIST.ORG Subject: Re: Protected Web Service ** Mark, In order to access the protected ones you must have a valid login to the Remedy Server.cannot be used anonymously. Public ones can be used anonymously, assuming of course that the web service user id and pw are entered in the mid-tier config. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Wednesday, October 26, 2011 9:45 AM To: arslist@ARSLIST.ORG Subject: Protected Web Service ** In the 6.3 Advanced Guide it states the web service can have either public or protected permissions with this shown in the URL as http:// http://%3cmidtier_server%3e/arsys/WSDL/public/%3cserver_name%3e/%3cwebservi ce midtier_server/arsys/WSDL/public/server_name/webservice or http:// http://%3cmidtier_server%3e/arsys/WSDL/protected/%3cserver_name%3e/%3cwebse rvice midtier_server/arsys/WSDL/protected/server_name/webservice What does protected mean? How does it work differently than public? Thanks Mark Mark Brittain Remedy Developer NaviSite - A Time Warner Cable Company mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-317-2897 _ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Protected Web Service
Thanks LJ and Misi From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Wednesday, October 26, 2011 1:56 PM To: arslist@ARSLIST.ORG Subject: Re: Protected Web Service ** I would expect it to be in the Auth section of the XML From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Wednesday, October 26, 2011 11:18 AM To: arslist@ARSLIST.ORG Subject: Re: Protected Web Service ** LJ, As a follow up question, would the username and password be in the URL or in the transmitted XML? Thanks Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Wednesday, October 26, 2011 11:51 AM To: arslist@ARSLIST.ORG Subject: Re: Protected Web Service ** Mark, In order to access the protected ones you must have a valid login to the Remedy Server...cannot be used anonymously. Public ones can be used anonymously, assuming of course that the web service user id and pw are entered in the mid-tier config. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Wednesday, October 26, 2011 9:45 AM To: arslist@ARSLIST.ORG Subject: Protected Web Service ** In the 6.3 Advanced Guide it states the web service can have either public or protected permissions with this shown in the URL as http://midtier_server/arsys/WSDL/public/server_name/webservicehttp://%3cmidtier_server%3e/arsys/WSDL/public/%3cserver_name%3e/%3cwebservice or http://midtier_server/arsys/WSDL/protected/server_name/webservicehttp://%3cmidtier_server%3e/arsys/WSDL/protected/%3cserver_name%3e/%3cwebservice What does protected mean? How does it work differently than public? Thanks Mark Mark Brittain Remedy Developer NaviSite - A Time Warner Cable Company mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-317-2897 This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Any recommendations on Oracle 11.2 init.ora settings with v7.1
Guilluame, Thanks for the reply. We have around 20GB shared on a huge DB host that is only for Remedy. In addition to the documented usual settings (cursor sharing = FORCE, in-line CLOB) We are using FORCE. What is the in-line CLOB recommendation? consider pinning in memory the ITSM lookup tables (people, user, group, support groups, categorizations, etc). Good Idea. This is the same as the results cache, right? Also consider partitioning your transaction tables (incidents, tasks, etc). I did not know that a Remedy tables could actually be partitioned. For example HPD:HelpDesk has too many entries. It would be great to have the T-table that coule be partitioned by Create_Date. How is that done? Thanks, -Geoff On Wed, Oct 26, 2011 at 7:31 AM, Guillaume Rheault guilla...@dcshq.comwrote: ** How much memory do you have on your database server? Is it a dedicated database to Remedy? In addition to the documented usual settings (cursor sharing = FORCE, in-line CLOB) consider pinning in memory the ITSM lookup tables (people, user, group, support groups, categorizations, etc). Also consider partitioning your transaction tables (incidents, tasks, etc). In any case, your DBA should run the SQL Tuning Advisor, SQL Access Advisor and SQL Performance Advisor, and analyze the recommendations Guillaume -- *From:* Action Request System discussion list(ARSList) [ arslist@ARSLIST.ORG] on behalf of Geoffrey Endresen [geoffer...@gmail.com] *Sent:* Wednesday, October 26, 2011 10:13 AM *To:* arslist@ARSLIST.ORG *Subject:* Any recommendations on Oracle 11.2 init.ora settings with v7.1 ** All, I've seen a few people that are using the 11.2 Oracle with the Oracle 10g client from the application servers. I'm interested in oracle settings in the init.ora that give best performance for a shared DB server for a Server Group. We have about 12 hosts in our server group now. We don't plan to upgrade to v7.6 until next year. The only setting we are currently using is the ar.conf setting for Cursor Sharing = FORCE -- -Geoff Endresen Amazon.com _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- -Geoff Endresen Amazon.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Incident Owner Team
ARS 7.1p7 ITSM 7.0.3p8 Want to configure Incident Management so that who ever enters a ticket their default support group becomes the Incident Owner. There is currently only one Assignment record for Incident Owner that sets all tickets to be owned by one group . we are not running under a service desk model. I disabled that Assignment configuration record and that appears to have provided the solution - it now uses the users default Support group. Can anyone think of another way of acomplishing this or see a problem with the configuration change? TIA Frank ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
How To Relate A Record In One Table To A Record In Another Table; custom app
Good afternoon everyone. I have what seems like a simple question. I have a 6.3 Change app where the users need to be able to relate a trouble ticket. This is pretty easy and straightforward. I'm doing it the old way and asking the users to create a trouble ticket from the Change app, and inserting the Change record number into a field on the Trouble Ticket system and pulling that back via a table in the form. That's one button. There's another button that will relate an existing Trouble Ticket by opening a small dialog, entering the Trouble Ticket number, and pressing a button that fires an AL that does a push fields, adding the Change record number to the Trouble Ticket. This works OK... But we also have a business rule in place that prevents modifications to closed tickets, so if the ticket number that the user enters in that dialog is closed, the push fails. We would still want to relate a closed ticket as this might have been an Emergency change, meaning that we're keeping track of the change after it happened. Any trouble tickets would be in closed status. So...is there any way to write a qual for the Filter that is preventing the mofication of closed records so that it allows exceptions? I looked at the keywords, and I'm not sure if any of the CURRENTWIND or EVENTTYPE will be suitable. I don't know if FIELDID would be useful but it won't work on the Web. I can see where the DIALOG or VUI keywords may be useful, if the dialog I call from the Change app is a view of the Trouble Ticket form (I'm going to try DIALOG right now, maybe it will work). I could user USER or GROUP, but a lot of my Change app users are also Trouble Ticket users and they would be able to modify the closed tickets. Any suggestions? Running an INSERT command direct to the db? Thanks in advance, Drew Comayagua, Honduras ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
7.6.04Asset Management - CI Unique Identifier
In the manual it gives steps for creating an Asset Record. #4 says type a unique alpha numeric value for the CI. In ITSM 764, it let me create a record for a computer that had the same CI ID and the same Serial Number and the same CI Name. They were identical asset records on creation. Any ideas why this is happening? Do I need to add custom workflow that makes sure the CI ID is unique and the Serial # is unique? Chapter 3 Working with configuration items p75 To create a Computer System CI 1 In the navigation pane of the Asset Management console, choose Functions = Manage CIs. 2 In the Select a CI Type dialog box, choose System = Computer System, and click Create. At the top of the Computer System form, specify general information. Bold field names indicate required fields. You must specify information into these fields before you can save the CI. 3 In the CI Name field, specify a name for the CI. When creating a CI name, follow a consistent naming convention. According to IT Infrastructure Library (ITIL) guidelines, identifiers should be short but meaningful, and for hardware, not based on supplier device names. For example, the name might include an indicator of the item's function followed by a numeric code, such as MONITOR100. 4 In the CI ID field, type a unique alphanumeric value for the CI. Thank you! Claire ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: 7.6.04Asset Management - CI Unique Identifier
The field does not have a unique index and there can be multiple entries with the same ID. Remember that a unique entry could still appear in multiple datasets so use the uniquex index only when a single CI entry will have it. -Original Message- From: Sanford, Claire claire.sanf...@memorialhermann.org To: arslist arslist@ARSLIST.ORG Sent: Wed, Oct 26, 2011 4:37 pm Subject: 7.6.04Asset Management - CI Unique Identifier In the manual it gives steps for creating an Asset Record. #4 says type a nique alpha numeric value for the CI. n ITSM 764, it let me create a record for a computer that had the same CI ID nd the same Serial Number and the same CI Name. They were identical asset ecords on creation. Any ideas why this is happening? Do I need to add custom workflow that makes ure the CI ID is unique and the Serial # is unique? Chapter 3 Working with configuration items p75 To create a Computer System CI In the navigation pane of the Asset Management console, choose Functions = anage CIs. In the Select a CI Type dialog box, choose System = Computer System, and lick Create. t the top of the Computer System form, specify general information. Bold field ames indicate required fields. You must specify information into these fields efore you can save the CI. In the CI Name field, specify a name for the CI. hen creating a CI name, follow a consistent naming convention. According to T Infrastructure Library (ITIL) guidelines, identifiers should be short but eaningful, and for hardware, not based on supplier device names. For example, he name might include an indicator of the item's function followed by a numeric ode, such as MONITOR100. In the CI ID field, type a unique alphanumeric value for the CI. Thank you! laire ___ NSUBSCRIBE or access ARSlist Archives at www.arslist.org ttend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: How To Relate A Record In One Table To A Record In Another Table; custom app
Compare the DB entry and the Tranactional data, if the DB and TR entry are not equal and the DB entry is Null allow the modification to take place. -Original Message- From: Drew Shuller drew.shul...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Wed, Oct 26, 2011 4:34 pm Subject: How To Relate A Record In One Table To A Record In Another Table; custom app Good afternoon everyone. I have what seems like a simple question. I have a 6.3 Change app where the users need to be able to relate a rouble ticket. This is pretty easy and straightforward. I'm doing it he old way and asking the users to create a trouble ticket from the hange app, and inserting the Change record number into a field on the rouble Ticket system and pulling that back via a table in the form. hat's one button. There's another button that will relate an existing rouble Ticket by opening a small dialog, entering the Trouble Ticket umber, and pressing a button that fires an AL that does a push ields, adding the Change record number to the Trouble Ticket. This orks OK... But we also have a business rule in place that prevents modifications o closed tickets, so if the ticket number that the user enters in hat dialog is closed, the push fails. We would still want to relate a losed ticket as this might have been an Emergency change, meaning hat we're keeping track of the change after it happened. Any trouble ickets would be in closed status. So...is there any way to write a qual for the Filter that is reventing the mofication of closed records so that it allows xceptions? I looked at the keywords, and I'm not sure if any of the URRENTWIND or EVENTTYPE will be suitable. I don't know if FIELDID ould be useful but it won't work on the Web. I can see where the IALOG or VUI keywords may be useful, if the dialog I call from the hange app is a view of the Trouble Ticket form (I'm going to try IALOG right now, maybe it will work). I could user USER or GROUP, but lot of my Change app users are also Trouble Ticket users and they ould be able to modify the closed tickets. Any suggestions? Running an INSERT command direct to the db? Thanks in advance, Drew omayagua, Honduras ___ NSUBSCRIBE or access ARSlist Archives at www.arslist.org ttend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: How To Relate A Record In One Table To A Record In Another Table; custom app
If you are trying to bypass existing rules you could do something like the following... Add a new Display Only field to your ticket form. Adjust your business rule on modifying Closed tickets to not fire when the new Display Only form is a special value. Set up your relate push to set the Display Only field to that value. (You will already have restrictions on where/who this relate push can happen) The other option of direct to the database would be using an UPDATE statement instead of an INSERT (You are modifying a single field not creating a whole new record). Personally I try to avoid this if at all possible. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Drew Shuller Sent: Wednesday, October 26, 2011 3:34 PM To: arslist@ARSLIST.ORG Subject: How To Relate A Record In One Table To A Record In Another Table; custom app Good afternoon everyone. I have what seems like a simple question. I have a 6.3 Change app where the users need to be able to relate a trouble ticket. This is pretty easy and straightforward. I'm doing it the old way and asking the users to create a trouble ticket from the Change app, and inserting the Change record number into a field on the Trouble Ticket system and pulling that back via a table in the form. That's one button. There's another button that will relate an existing Trouble Ticket by opening a small dialog, entering the Trouble Ticket number, and pressing a button that fires an AL that does a push fields, adding the Change record number to the Trouble Ticket. This works OK... But we also have a business rule in place that prevents modifications to closed tickets, so if the ticket number that the user enters in that dialog is closed, the push fails. We would still want to relate a closed ticket as this might have been an Emergency change, meaning that we're keeping track of the change after it happened. Any trouble tickets would be in closed status. So...is there any way to write a qual for the Filter that is preventing the mofication of closed records so that it allows exceptions? I looked at the keywords, and I'm not sure if any of the CURRENTWIND or EVENTTYPE will be suitable. I don't know if FIELDID would be useful but it won't work on the Web. I can see where the DIALOG or VUI keywords may be useful, if the dialog I call from the Change app is a view of the Trouble Ticket form (I'm going to try DIALOG right now, maybe it will work). I could user USER or GROUP, but a lot of my Change app users are also Trouble Ticket users and they would be able to modify the closed tickets. Any suggestions? Running an INSERT command direct to the db? Thanks in advance, Drew Comayagua, Honduras ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Incident Owner Team
Hi Frank. That is the method we used on the combination of ARS/ITSM you are using (transition to 7.6.04 for both in occurred early August 2011). I built Assignment critera which set Ownership to the default group for the Company/Organization/Department of requesting customer (heavily multi-tenancy, distributed support organizations). The only difficulty we encountered: these rules look like they should be sequence-oriented with a specified sort order, but did not actually behave as such. We had to explicitly make certain that any one potential support group-destination was met by one (and only one!) rule for ownership, then same uniqueness for assignment. Don W. McClure, P.E. CITC Call Tracking Administration University of North Texas dwmac @ unt . edu From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Frank Caruso Sent: Wednesday, October 26, 2011 1:42 PM To: arslist@ARSLIST.ORG Subject: Incident Owner Team ** ARS 7.1p7 ITSM 7.0.3p8 Want to configure Incident Management so that who ever enters a ticket their default support group becomes the Incident Owner. There is currently only one Assignment record for Incident Owner that sets all tickets to be owned by one group . we are not running under a service desk model. I disabled that Assignment configuration record and that appears to have provided the solution - it now uses the users default Support group. Can anyone think of another way of acomplishing this or see a problem with the configuration change? TIA Frank _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
