SRM - IT Requester Console issue 7.6.04 (ARERR 1691285)
Hi All, I am getting this error in IT requester Console when i try to submit a request. Please enter First Name and Last Name for the Requested For Individual. (ARERR 1691285). The First Name and Last Name are alreay populated and greyed out(read-only). Please find similar issue in bmc thread: https://communities.bmc.com/communities/thread/46837 Appreciate your response for resolving this. Regards, Nithin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Mid-Tier 7.5 patch 007 issues. Please Help!!
Dear all,
I patched up mid-tier 7.5 patch001 to patch007 using the file replacement in
solaris 5.10. restarted apache tomacat and get this error when I try to connect
to the login.jsp page. We are running 7.1.00 Patch 009 server on Solaris 5.10.
All the files from the BMC pach downloads have been applied. We have restored
all the permissions and groups as well.
I would appreciate if someone could help on this issue as I need to start
testing ASAP.
If you need any further information please let me know.
Many thanks in advance
frex
=
the server encountered an internal error and could not fulfill the request
org.apache.jasper.JasperException: Exception in JSP:
/shared/login_common.jsp:114
111: this.document.loginForm.initialState.value = 0;
112: var ipmsg = %=ipOverrideMsg%;
113: if (ipmsg.length 5) {
114: var reply = window.confirm(ipmsg + %=
MessageTranslation.getLocalizedText(locale, Do you wish to override?)%);
115: if (reply)
116: location.href = location.href + ?ipoverride=1;
117: } else {
Stacktrace:
org.apache.jasper.servlet.JspServletWrapper.handleJspException(JspServletWrapper.java:451)
org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:355)
org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:329)
org.apache.jasper.servlet.JspServlet.service(JspServlet.java:265)
javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
com.javasystemsolutions.sso.http.NTLMPost.doFilter(NTLMPost.java:42)
root cause
javax.servlet.ServletException: Could not initialize class
com.remedy.arsys.share.MessageTranslation
org.apache.jasper.runtime.PageContextImpl.doHandlePageException(PageContextImpl.java:841)
org.apache.jasper.runtime.PageContextImpl.handlePageException(PageContextImpl.java:774)
org.apache.jsp.shared.login_jsp._jspService(login_jsp.java:1096)
org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:98)
javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:331)
org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:329)
org.apache.jasper.servlet.JspServlet.service(JspServlet.java:265)
javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
com.javasystemsolutions.sso.http.NTLMPost.doFilter(NTLMPost.java:42)
root cause
java.lang.NoClassDefFoundError: Could not initialize class
com.remedy.arsys.share.MessageTranslation
org.apache.jsp.shared.login_jsp._jspService(login_jsp.java:262)
org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:98)
javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:331)
org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:329)
org.apache.jasper.servlet.JspServlet.service(JspServlet.java:265)
javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
com.javasystemsolutions.sso.http.NTLMPost.doFilter(NTLMPost.java:42)
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Mid-Tier 7.5 patch 007 issues. Please Help!!
Fred Stop Tomcat, delete (yes delete) the Tomcat work directory, start Tomcat, try again. John -- SSO Plugin for BMC ITSM, ITBM, Dashboards and Analytics. http://www.javasystemsolutions.com/jss/ssoplugin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Incident and Change Consoles do not extend on mid-tier 7.6.04
Hi, I was wondering if anybody seen the following behaviour on mid-tier 7.6.04 (tried with SP1 and SP2). When I open the Incident management or Change Management console, the screen shows vertical and horizontal scroll bars and does not extend to fill the whole screen. No matter what size window I try, the scroll bars are there and the console does not extend to use the whole space available. Appears as if there is a frame of pre-defined size within the console which does not extend and the application functions and the actual list of tickets do not fit into it. I have raised a call with BMC, but they are under impression it is caused by the monitor resolution (I tested with various settings and it is same all the time). Also, this does not explain why it works fine in mid-tier 7.6.03 and not in 7.6.04. Can anybody shed any light on this or advise where to look for the culprit? Thanks Jiri Pospisil LCH Clearnet The test environment set up is Mid-tier 7.6.04 SP1 against Remedy server - 7.6.04 SP1 Mid-tier 7.6.04 SP2 against Remedy server - 7.6.03 SP2 ITSM 7.6.03 no patch OS - MS Windows Server 2003 - 64 bit Java - 1.6.0_26 (64 bit) Apache Tomcat 6.0.20 (bundled with mid-tier) * This email is intended for the named recipient(s) only. Its contents are confidential and may only be retained by the named recipient(s) and may only be copied or disclosed with the consent of LCH.Clearnet Limited and/or LCH.Clearnet SA. If you are not an intended recipient please delete this e-mail and notify postmas...@lchclearnet.com. LCH.Clearnet Limited, LCH.Clearnet SA and each other member of the LCH.Clearnet Group accept no liability, including liability for negligence, in respect of any statement in this email. The contents of this email are subject to contract in all cases, and LCH.Clearnet Limited and/or LCH.Clearnet SA makes no contractual commitment save where confirmed by hard copy. Cet e-mail et toutes les pièces jointes (ci-après le message) sont confidentiels et établis à l'intention exclusive de ses destinataires. Toute utilisation de ce message non conforme à sa destination, toute diffusion ou toute publication, est interdite, sauf autorisation expresse de LCH.Clearnet Limited et/ou LCH.Clearnet SA. Si ce message vous a été adressé par erreur, merci de le détruire et d'en avertir immédiatement postmas...@lchclearnet.com. LCH.Clearnet Limited, LCH.Clearnet SA et les autres entités du groupe LCH.Clearnet Group, ne peuvent en aucun cas être tenues responsables au titre de ce message à moins qu’il n’ait fait l’objet d’un contrat signé. LCH.Clearnet Limited, Registered Office: Aldgate House, 33 Aldgate High Street, London EC3N 1EA.Recognised as a Clearing House under the Financial Services Markets Act 2000. Reg in England No.25932 Telephone: +44 20 7426 7000 Internet: http://www.lchclearnet.com LCH.Clearnet SA, Siège Social, 18 rue du Quatre Septembre, 75002 Paris, Chambre de Compensation conformément au Code Monétaire et Financier. * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Incident and Change Consoles do not extend on mid-tier 7.6.04
Hello, I've seen this on ITSM 7.5. The monitor had to be set above 1024x768 or above for the scroll bars to disappear, and the tables behaved oddly too: when I clicked in the background (where there was no row), the page centred and the header disappeared. It was really tedious. I don't know if this was something that had been performed by the client or whether it was out of the box, but I need a low resolution screen to work for long periods of time and it made the interface useless. I have no idea how a partially sighted person would have coped. John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re : Mid-Tier 7.5 patch 007 issues. Please Help!!
yes I did but no luck :( Me thinking about installing it from scrach instead of file replacement. De : John Baker jba...@javasystemsolutions.com À : arslist@ARSLIST.ORG Envoyé le : Jeudi 9 février 2012 12h48 Objet : Mid-Tier 7.5 patch 007 issues. Please Help!! Fred Stop Tomcat, delete (yes delete) the Tomcat work directory, start Tomcat, try again. John -- SSO Plugin for BMC ITSM, ITBM, Dashboards and Analytics. http://www.javasystemsolutions.com/jss/ssoplugin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re : Mid-Tier 7.5 patch 007 issues. Please Help!!
Will be using the installer instead! thanks anyway frex De : John Baker jba...@javasystemsolutions.com À : arslist@ARSLIST.ORG Envoyé le : Jeudi 9 février 2012 12h48 Objet : Mid-Tier 7.5 patch 007 issues. Please Help!! Fred Stop Tomcat, delete (yes delete) the Tomcat work directory, start Tomcat, try again. John -- SSO Plugin for BMC ITSM, ITBM, Dashboards and Analytics. http://www.javasystemsolutions.com/jss/ssoplugin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re : Mid-Tier 7.5 patch 007 issues. Please Help!!
Fred I can't see a single piece of value in sending out file patches unless it's an emergency. The only way to distribute a web application is via a war file and I would expect one to be provided for each patch release. John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Abydos - experiences
Yes agreed... Version 8.0 of BMC Remedy should include both the Analyzer and Designer as standard toolsets. Much like how the Ostream Migrator become the Remedy Migrator. This would be a wonderful marriage - we just have to set up a blind date first...;-) On Feb 8, 4:34 pm, Jose Huerta jose.hue...@sm2baleares.es wrote: My opinion is that Abydos Analyzer features had to be included in the standard developer studio. Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Wed, Feb 8, 2012 at 16:06, Andrew C Goodall ago...@jcpenney.com wrote: ** ** ** ** ** ** ** We own and use Abydos Analyzer too. It’s one of those tools which you might not use everyday, but when you do it saves you a ton of time. It’s easy to work with and use, and very quick and powerful. I would definitely recommend it. Love that it uses standard Microsoft products for the output to Visio and Excel. ** ** Regards, *Andrew Goodall* Software Engineer 2 | Development Services | jcpenney .www.jcp.comhttp://www.jcp.com/ -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *John Sundberg *Sent:* Wednesday, February 08, 2012 8:42 AM *To:* arsl...@arslist.org *Subject:* Abydos - experiences ** ** ** (BTW - I have no connection to Abydos, except that we share the same earth, air, etc…) ** ** FYI - we purchased Abydos Analyzer a month or so ago. ** ** I thought I would relay back that 2 times in the last week alone -- it was quite helpful. ** ** One scenario was to track down and give insight into a design decision we were making for the next version of Request. ** ** We were able to easily look at the code areas and get a rough feel of level of effort to implement the change. We could see all the areas that were using a certain table and fields -- and then -- we could estimate the impact. To me - this is very valuable -- as - if you were going blind (I mean using the normal Admin tool) -- you would have to uncover this stuff over time -- and you may be walking into a mine-field of a problem. In our case - we were not walking into a mine-field -- and therefore had confidence in moving forward. ** ** ** ** The other scenario was a bit of an overall analysis of high-level workflow. We had Abydos analyze what happens on a submit of a Kinetic Request. We printed it out -- and then discussed the flow/process as a group. Without the printout -- it would have been practically impossible to have that kind of discussion. ** ** ** ** I thought I would relay these experiences - as I find design to be the most important step in the creation of software. The traditional tools for ARS are designed to program -- not designed for design :) I think it is a critically missing piece to the toolset. ** ** ** ** Abydos would be a great addition to any Remedy system. ** ** ** ** ** ** -John ** ** ** ** ** ** ** ** -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul**, **MN** **55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax john.sundb...@kineticdata.com _attend WWRUG12www.wwrug.comARSlist: Where the Answers Are_ The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG12www.wwrug.comARSlist: Where the Answers Are_
Re: SRM and Approval activity log issue
That's good to here! We need that. Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com http://www.jcp.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chou, David Sent: Wednesday, February 08, 2012 5:53 PM To: arslist@ARSLIST.ORG Subject: Re: SRM and Approval activity log issue Hi Tony, Yes, we are aware of this issue, it's actually an ITSM-wide issue, and a backlog has been created to rectify this in a future release. Thanks, David From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tony Worthington Sent: Wednesday, February 08, 2012 12:00 PM To: arslist@ARSLIST.ORG Subject: Re: SRM and Approval activity log issue ** Pete - I am not aware of any OOTB functionality which ties Approval Central questions/comments with SRM Activity Logs or vice versa. Similar limitations exist within the integration between Change Management, and Approval Central. (You will find there is nowhere on the CRQ to see questions or comments posed by approvers.) If someone can correct me in this assumption, by all means do. It seems like a whopper of a missed requirement in the apps. My suggestion would be to create some workflow which pushes data around between the two subsystems. Tony On Feb 8, 2012, at 7:52 AM, Joran, Peter CTR WHS/ITMD/CACI wrote: If a user creates a service request and creates an Activity Log entry the entry is not visible to the approver in Approval Central. The second issue is that the activity log issue breaks the ability for the approver to request more information before assigning an approval status. Activity logs created by the approver in Approval Central are not visible to the service request submitter. It's interesting that the activity logs are stored in SRM:WorkInfo for service requests and activity logs for approvals are stored in AP:Question-Comment-Info. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ font face=monospacesize=-3brThe information transmitted is intended only for the person or entity to which it is addressed and brmay contain confidential and/or privileged material. If the reader of this message is not the intendedbrrecipient, you are hereby notified that your access is unauthorized, and any review, dissemination,brdistribution or copying of this message including any attachments is strictly prohibited. If you are notbrthe intended recipient, please contact the sender and delete the material from any computer.br ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Kinetic jobs
Thanks John, that did clarify it. Back in EST Daniel From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg Sent: January 19, 2012 5:12 PM To: arslist@ARSLIST.ORG Subject: Re: Kinetic jobs ** Dan, hopefully the below is clarifying. I do have a spot in my heart for the Remedy world -- I have put nearly 20 years into it. our software extends ARS and it has been a fruitful world for me and Kinetic Data. What I was trying to avoid -- is a common confusion. Many people believe that because they know Remedy they know Kinetic. We built our Admin capability in ARS and we store our data in ARS -- the rest happens outside of normal ARS. In my email - I was highlighting - it is different -- as not to disappoint somebody who may be interested but does not have the Kinetic background. Regardless -- Kinetic software is fairly straightforward - and if you are interested in doing creative work and consulting -- Kinetic may be of interest. We have clients that would like assistance in Kinetic stuff -- I think many on ARSList would enjoy a choice of doing something different, yet - still be close to their existing knowledge space. Specifically - I am getting emails from search firms for permanent placement of Kinetic people. It seems inappropriate to fwd to ARSList. So - a one time email to the list - for people interested seems like the appropriate approach. BTW - I watched the Star Trek movie the other day. In the words of Spock -- Live Long and Prosper ARS!!! -John On Thu, Jan 19, 2012 at 3:16 PM, arslist arsl...@danielbloom.ca wrote: ** John, I am not sure you meant to say what you say here? I thought you cared about the Remedy world, part of why you are at WWRUG and on this list? ***Note -- a Kinetic project is not a Remedy project Kinetic development/management -- has near nothing to do with Remedy... Typically the clients are looking for skilled/mature consultants/employees who are comfortable talking to business type folks in order to understand their business need/process -- and then implement that in the Kinetic Suite of applications. I know that some Kinetic projects are not Remedy projects, and certainly for the Remedy world to use your products there must be value to us? Certainly there are integrations to add on to the features of the ARSystem and the ITSM Suite, but I am sure most would have described that as being a bit more connected than you imply here? Thanks . Daniel From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg Sent: January 19, 2012 2:32 PM To: arslist@ARSLIST.ORG Subject: OT:Kinetic jobs ** All, Often times we get recruiters calling us for Kinetic skilled people to become employees (or temp contractors) for our clients. We would like to assist them to find the right people. If you are interested in being forwarded opportunities in Kinetic projects -- please email me offline - and I will get you added to the list. ***Note -- a Kinetic project is not a Remedy project Kinetic development/management -- has near nothing to do with Remedy... Typically the clients are looking for skilled/mature consultants/employees who are comfortable talking to business type folks in order to understand their business need/process -- and then implement that in the Kinetic Suite of applications. My personal opinion is that this type of work is fun work -- as you are responding (typically with a Yes we can do that) to the business needs. (It is not data mgmt stuff - but actually creation/creative work) ***Note -- the reason I posted a non-Remedy opportunity here - is that many of the people that traditionally are in the Remedy space have the proper work background and consulting experience to be interested in Kinetic. The mental framework is similar to traditional Remedy consulting -- prior to canned-apps work. Thanks in advance!!! -John -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930 tel:%28651%29%20556-0930 -work (651) 247-6766 tel:%28651%29%20247-6766 -cell (651) 695-8577 tel:%28651%29%20695-8577 -fax john.sundb...@kineticdata.com _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax john.sundb...@kineticdata.com _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Abydos - experiences
Designer is a good tool and makes sense for organizations that want to really automate task management and enable their hybrid IT people like Business Analysts. Before I left my previous employer, I was trying to get them to use Designer to design the business process flows and decrease the bottleneck it causes for the remedy admin team to do it. Alas, I left and they are probably not pursuing that as priority right now. On Thu, Feb 9, 2012 at 9:31 AM, Elry elryal...@gmail.com wrote: Yes agreed... Version 8.0 of BMC Remedy should include both the Analyzer and Designer as standard toolsets. Much like how the Ostream Migrator become the Remedy Migrator. This would be a wonderful marriage - we just have to set up a blind date first...;-) On Feb 8, 4:34 pm, Jose Huerta jose.hue...@sm2baleares.es wrote: My opinion is that Abydos Analyzer features had to be included in the standard developer studio. Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Wed, Feb 8, 2012 at 16:06, Andrew C Goodall ago...@jcpenney.com wrote: ** ** ** ** ** ** ** We own and use Abydos Analyzer too. It’s one of those tools which you might not use everyday, but when you do it saves you a ton of time. It’s easy to work with and use, and very quick and powerful. I would definitely recommend it. Love that it uses standard Microsoft products for the output to Visio and Excel. ** ** Regards, *Andrew Goodall* Software Engineer 2 | Development Services | jcpenney .www.jcp.com http://www.jcp.com/ -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *John Sundberg *Sent:* Wednesday, February 08, 2012 8:42 AM *To:* arsl...@arslist.org *Subject:* Abydos - experiences ** ** ** (BTW - I have no connection to Abydos, except that we share the same earth, air, etc…) ** ** FYI - we purchased Abydos Analyzer a month or so ago. ** ** I thought I would relay back that 2 times in the last week alone -- it was quite helpful. ** ** One scenario was to track down and give insight into a design decision we were making for the next version of Request. ** ** We were able to easily look at the code areas and get a rough feel of level of effort to implement the change. We could see all the areas that were using a certain table and fields -- and then -- we could estimate the impact. To me - this is very valuable -- as - if you were going blind (I mean using the normal Admin tool) -- you would have to uncover this stuff over time -- and you may be walking into a mine-field of a problem. In our case - we were not walking into a mine-field -- and therefore had confidence in moving forward. ** ** ** ** The other scenario was a bit of an overall analysis of high-level workflow. We had Abydos analyze what happens on a submit of a Kinetic Request. We printed it out -- and then discussed the flow/process as a group. Without the printout -- it would have been practically impossible to have that kind of discussion. ** ** ** ** I thought I would relay these experiences - as I find design to be the most important step in the creation of software. The traditional tools for ARS are designed to program -- not designed for design :) I think it is a critically missing piece to the toolset. ** ** ** ** Abydos would be a great addition to any Remedy system. ** ** ** ** ** ** -John ** ** ** ** ** ** ** ** -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul**, **MN** **55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax john.sundb...@kineticdata.com _attend
Re: Incident and Change Consoles do not extend on mid-tier 7.6.04
I don't know that this is specifically the culprit, but we've seen some odd things happen with 7.6.4's CSS and Javascript. While I haven't seen the exact issue you are dealing with, I have seen sizing issues that I believe are due to me having multiple monitors used for the same desktop. Either way, there are some definite defects in the CSS and Javascript so I would push BMC harder to fix your issue. Get your sales representative involved to help you escalate. Thanks, Shawn Pierson -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jiri Pospisil Sent: Thursday, February 09, 2012 6:47 AM To: arslist@ARSLIST.ORG Subject: Incident and Change Consoles do not extend on mid-tier 7.6.04 Hi, I was wondering if anybody seen the following behaviour on mid-tier 7.6.04 (tried with SP1 and SP2). When I open the Incident management or Change Management console, the screen shows vertical and horizontal scroll bars and does not extend to fill the whole screen. No matter what size window I try, the scroll bars are there and the console does not extend to use the whole space available. Appears as if there is a frame of pre-defined size within the console which does not extend and the application functions and the actual list of tickets do not fit into it. I have raised a call with BMC, but they are under impression it is caused by the monitor resolution (I tested with various settings and it is same all the time). Also, this does not explain why it works fine in mid-tier 7.6.03 and not in 7.6.04. Can anybody shed any light on this or advise where to look for the culprit? Thanks Jiri Pospisil LCH Clearnet The test environment set up is Mid-tier 7.6.04 SP1 against Remedy server - 7.6.04 SP1 Mid-tier 7.6.04 SP2 against Remedy server - 7.6.03 SP2 ITSM 7.6.03 no patch OS - MS Windows Server 2003 - 64 bit Java - 1.6.0_26 (64 bit) Apache Tomcat 6.0.20 (bundled with mid-tier) * This email is intended for the named recipient(s) only. Its contents are confidential and may only be retained by the named recipient(s) and may only be copied or disclosed with the consent of LCH.Clearnet Limited and/or LCH.Clearnet SA. If you are not an intended recipient please delete this e-mail and notify postmas...@lchclearnet.com. LCH.Clearnet Limited, LCH.Clearnet SA and each other member of the LCH.Clearnet Group accept no liability, including liability for negligence, in respect of any statement in this email. The contents of this email are subject to contract in all cases, and LCH.Clearnet Limited and/or LCH.Clearnet SA makes no contractual commitment save where confirmed by hard copy. Cet e-mail et toutes les pièces jointes (ci-après le message) sont confidentiels et établis à l'intention exclusive de ses destinataires. Toute utilisation de ce message non conforme à sa destination, toute diffusion ou toute publication, est interdite, sauf autorisation expresse de LCH.Clearnet Limited et/ou LCH.Clearnet SA. Si ce message vous a été adressé par erreur, merci de le détruire et d'en avertir immédiatement postmas...@lchclearnet.com. LCH.Clearnet Limited, LCH.Clearnet SA et les autres entités du groupe LCH.Clearnet Group, ne peuvent en aucun cas être tenues responsables au titre de ce message à moins qu’il n’ait fait l’objet d’un contrat signé. LCH.Clearnet Limited, Registered Office: Aldgate House, 33 Aldgate High Street, London EC3N 1EA.Recognised as a Clearing House under the Financial Services Markets Act 2000. Reg in England No.25932 Telephone: +44 20 7426 7000 Internet: http://www.lchclearnet.com LCH.Clearnet SA, Siège Social, 18 rue du Quatre Septembre, 75002 Paris, Chambre de Compensation conformément au Code Monétaire et Financier. * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: SRM and Approval activity log issue
Gents Thanks for the confirmation and feedback! David Just to clarify, there are two considerations. 1. Related activity log visibility between application requests and approval records 2. The 'request more information' functionality is not complete or intuitive. Consider adding: a. A 'Request More Information' button in Approval Central that opens a dialog box b. Workflow to update the 'Needs Attention' count in the Service Request Console to reflect that an approver has requested a response or posted a comment. The search for the 'Needs Attention' link would also need to be updated. Cheers Pete -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chou, David Sent: Wednesday, February 08, 2012 6:53 PM To: arslist@ARSLIST.ORG Subject: Re: SRM and Approval activity log issue ** Hi Tony, Yes, we are aware of this issue, it's actually an ITSM-wide issue, and a backlog has been created to rectify this in a future release. Thanks, David From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tony Worthington Sent: Wednesday, February 08, 2012 12:00 PM To: arslist@ARSLIST.ORG Subject: Re: SRM and Approval activity log issue ** Pete - I am not aware of any OOTB functionality which ties Approval Central questions/comments with SRM Activity Logs or vice versa. Similar limitations exist within the integration between Change Management, and Approval Central. (You will find there is nowhere on the CRQ to see questions or comments posed by approvers.) If someone can correct me in this assumption, by all means do. It seems like a whopper of a missed requirement in the apps. My suggestion would be to create some workflow which pushes data around between the two subsystems. Tony On Feb 8, 2012, at 7:52 AM, Joran, Peter CTR WHS/ITMD/CACI wrote: If a user creates a service request and creates an Activity Log entry the entry is not visible to the approver in Approval Central. The second issue is that the activity log issue breaks the ability for the approver to request more information before assigning an approval status. Activity logs created by the approver in Approval Central are not visible to the service request submitter. It's interesting that the activity logs are stored in SRM:WorkInfo for service requests and activity logs for approvals are stored in AP:Question-Comment-Info. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are smime.p7s Description: S/MIME cryptographic signature
Re: Abydos - experiences
We currently have it deployed at one of the largest Canadian government departments. We have nearly 1,000 processes configured using Designer. You are right the beauty of it is - you leave it in the hands of the Business Analysts to draw up the process using a Visio like IDE. This means that ITSM will require minimal if any custom modifications. Unfortunately, this is great for the client but bad for those who do custom development of ITSM. On Feb 9, 10:19 am, Tauf Chowdhury taufc...@gmail.com wrote: Designer is a good tool and makes sense for organizations that want to really automate task management and enable their hybrid IT people like Business Analysts. Before I left my previous employer, I was trying to get them to use Designer to design the business process flows and decrease the bottleneck it causes for the remedy admin team to do it. Alas, I left and they are probably not pursuing that as priority right now. On Thu, Feb 9, 2012 at 9:31 AM, Elry elryal...@gmail.com wrote: Yes agreed... Version 8.0 of BMC Remedy should include both the Analyzer and Designer as standard toolsets. Much like how the Ostream Migrator become the Remedy Migrator. This would be a wonderful marriage - we just have to set up a blind date first...;-) On Feb 8, 4:34 pm, Jose Huerta jose.hue...@sm2baleares.es wrote: My opinion is that Abydos Analyzer features had to be included in the standard developer studio. Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Wed, Feb 8, 2012 at 16:06, Andrew C Goodall ago...@jcpenney.com wrote: ** ** ** ** ** ** ** We own and use Abydos Analyzer too. It’s one of those tools which you might not use everyday, but when you do it saves you a ton of time. It’s easy to work with and use, and very quick and powerful. I would definitely recommend it. Love that it uses standard Microsoft products for the output to Visio and Excel. ** ** Regards, *Andrew Goodall* Software Engineer 2 | Development Services | jcpenney .www.jcp.com http://www.jcp.com/ -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *John Sundberg *Sent:* Wednesday, February 08, 2012 8:42 AM *To:* arsl...@arslist.org *Subject:* Abydos - experiences ** ** ** (BTW - I have no connection to Abydos, except that we share the same earth, air, etc…) ** ** FYI - we purchased Abydos Analyzer a month or so ago. ** ** I thought I would relay back that 2 times in the last week alone -- it was quite helpful. ** ** One scenario was to track down and give insight into a design decision we were making for the next version of Request. ** ** We were able to easily look at the code areas and get a rough feel of level of effort to implement the change. We could see all the areas that were using a certain table and fields -- and then -- we could estimate the impact. To me - this is very valuable -- as - if you were going blind (I mean using the normal Admin tool) -- you would have to uncover this stuff over time -- and you may be walking into a mine-field of a problem. In our case - we were not walking into a mine-field -- and therefore had confidence in moving forward. ** ** ** ** The other scenario was a bit of an overall analysis of high-level workflow. We had Abydos analyze what happens on a submit of a Kinetic Request. We printed it out -- and then discussed the flow/process as a group. Without the printout -- it would have been practically impossible to have that kind of discussion. ** ** ** ** I thought I would relay these experiences - as I find design to be the most important step in the creation of software. The traditional tools for ARS
Re: Incident and Change Consoles do not extend on mid-tier 7.6.04
Mid-tier 7.6.04.01 with the same version of the Incident Console: I think part of the vertical behavior is that the Details and Tasks panel at the bottom has a fixed minimum and initial height. It takes up the same space on a 27 iMac showing 80 rows of Incidents that it does on an old 17 LCD on a PC that shows only 29 rows of Incidents. And yes, I doubled the Size of Chunk to 100, and even made the columns for Assigned Group and Owner Group Visible, so my form and views are all overlaid. I've never seen a horizontal scroll bar appear inside the z2TH Incidents table field - it just scrunches the column widths or hides them off-screen to the right - indicating a fixed width (Preferences - Reset brings them all back to a compromise best-fit for your screen). Do you only see this in a particular browser? I must admit that 99% of the time I am in some variant of IE on Windows or Safari on Macs. I've given up on all of the version changes for Firefox. Are you on a resolution lower than 1,125 x 595, which I see is the actual size of the HPD:Incident Management Console Default User View Panel Holder (z2PLH_Main)? I would have to assume that it is the minimum resolution that will work properly before you get scroll bars in the web browser window itself. It probably DID work differently in 7.6.03. IMHO, 7.6.03 was an odd cousin to 7.6.04, not a stepping stone; so many things in 7.6.03 that were very stable and worked great (after not working in 7.6.00) were broken (or broken again) in 7.6.04.00/01. Part of that was because so many fundamental changes were introduced, especially overlays, but it's almost like they were developed in parallel instead of sequentially. I no longer assume that anything that worked in 7.6.03 (which I liked) will work the same (or at all) in 7.6.04.x. At this point I am just happy to have 7.6.04.01 limping along in production with enough patches to keep it mostly stable. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jiri Pospisil Sent: Thursday, February 09, 2012 6:47 AM To: arslist@ARSLIST.ORG Subject: Incident and Change Consoles do not extend on mid-tier 7.6.04 Hi, I was wondering if anybody seen the following behaviour on mid-tier 7.6.04 (tried with SP1 and SP2). When I open the Incident management or Change Management console, the screen shows vertical and horizontal scroll bars and does not extend to fill the whole screen. No matter what size window I try, the scroll bars are there and the console does not extend to use the whole space available. Appears as if there is a frame of pre-defined size within the console which does not extend and the application functions and the actual list of tickets do not fit into it. I have raised a call with BMC, but they are under impression it is caused by the monitor resolution (I tested with various settings and it is same all the time). Also, this does not explain why it works fine in mid-tier 7.6.03 and not in 7.6.04. Can anybody shed any light on this or advise where to look for the culprit? Thanks Jiri Pospisil LCH Clearnet The test environment set up is Mid-tier 7.6.04 SP1 against Remedy server - 7.6.04 SP1 Mid-tier 7.6.04 SP2 against Remedy server - 7.6.03 SP2 ITSM 7.6.03 no patch OS - MS Windows Server 2003 - 64 bit Java - 1.6.0_26 (64 bit) Apache Tomcat 6.0.20 (bundled with mid-tier) * This email is intended for the named recipient(s) only. Its contents are confidential and may only be retained by the named recipient(s) and may only be copied or disclosed with the consent of LCH.Clearnet Limited and/or LCH.Clearnet SA. If you are not an intended recipient please delete this e-mail and notify postmas...@lchclearnet.com. LCH.Clearnet Limited, LCH.Clearnet SA and each other member of the LCH.Clearnet Group accept no liability, including liability for negligence, in respect of any statement in this email. The contents of this email are subject to contract in all cases, and LCH.Clearnet Limited and/or LCH.Clearnet SA makes no contractual commitment save where confirmed by hard copy. Cet e-mail et toutes les pièces jointes (ci-après le message) sont confidentiels et établis à l'intention exclusive de ses destinataires. Toute utilisation de ce message non conforme à sa destination, toute diffusion ou toute publication, est interdite, sauf autorisation expresse de LCH.Clearnet Limited et/ou LCH.Clearnet SA. Si ce message vous a été adressé par erreur, merci de le détruire et d'en avertir immédiatement postmas...@lchclearnet.com. LCH.Clearnet Limited, LCH.Clearnet SA et les autres entités du groupe LCH.Clearnet Group, ne peuvent en aucun cas être tenues responsables au titre
AIE queries
Hi, I have a couple of questions. in AIE, is it possible to do a Count like function in the data mappings section? The customer wants Number of Disks and the info from SCCM only gives disk 1 and disk 2, etc. Can I set up a data mapping that can count how many disks appear under a ResourceID? another question The customer also wants the last login user and time from SCCM. but SCCM shows all those that have logged in. There may be 10 entries for 1 computer in no particular order. Is there a way to put in the latest timestamp as the one to put into the dataset? Thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Incident and Change Consoles do not extend on mid-tier 7.6.04
On that form, is there a view field or DV field that shows another form (a form within a frame)? If so, how ugly a way to do such a thing. I guess with CSS fixed positioning, one is boxed into a corner of making bad choices when it comes to designing a web interface. Axton Grams On Thu, Feb 9, 2012 at 11:24 AM, Jiri Pospisil jiri.pospi...@lchclearnet.com wrote: Thanks for the response. Just one point I should have made clearer. The horizontal scroll bar does not show within the table field. It is on the console just below the place where the navigation bar on the left hand side ends. The vertical scroll bar is just to the right of the table field (again, not the scroll bar in the table field). It almost looks as if there is a frame around/within the console which resizes but just little bit smaller than what is required for all elements to fit in. I have attached a screenshot (see if it gets through). Thanks for your help Jiri Pospisil -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of strauss Sent: 09 February 2012 16:53 To: arslist@ARSLIST.ORG Subject: Re: Incident and Change Consoles do not extend on mid-tier 7.6.04 Mid-tier 7.6.04.01 with the same version of the Incident Console: I think part of the vertical behavior is that the Details and Tasks panel at the bottom has a fixed minimum and initial height. It takes up the same space on a 27 iMac showing 80 rows of Incidents that it does on an old 17 LCD on a PC that shows only 29 rows of Incidents. And yes, I doubled the Size of Chunk to 100, and even made the columns for Assigned Group and Owner Group Visible, so my form and views are all overlaid. I've never seen a horizontal scroll bar appear inside the z2TH Incidents table field - it just scrunches the column widths or hides them off-screen to the right - indicating a fixed width (Preferences - Reset brings them all back to a compromise best-fit for your screen). Do you only see this in a particular browser? I must admit that 99% of the time I am in some variant of IE on Windows or Safari on Macs. I've given up on all of the version changes for Firefox. Are you on a resolution lower than 1,125 x 595, which I see is the actual size of the HPD:Incident Management Console Default User View Panel Holder (z2PLH_Main)? I would have to assume that it is the minimum resolution that will work properly before you get scroll bars in the web browser window itself. It probably DID work differently in 7.6.03. IMHO, 7.6.03 was an odd cousin to 7.6.04, not a stepping stone; so many things in 7.6.03 that were very stable and worked great (after not working in 7.6.00) were broken (or broken again) in 7.6.04.00/01. Part of that was because so many fundamental changes were introduced, especially overlays, but it's almost like they were developed in parallel instead of sequentially. I no longer assume that anything that worked in 7.6.03 (which I liked) will work the same (or at all) in 7.6.04.x. At this point I am just happy to have 7.6.04.01 limping along in production with enough patches to keep it mostly stable. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Jiri Pospisil Sent: Thursday, February 09, 2012 6:47 AM To: arslist@ARSLIST.ORG Subject: Incident and Change Consoles do not extend on mid-tier 7.6.04 Hi, I was wondering if anybody seen the following behaviour on mid-tier 7.6.04 (tried with SP1 and SP2). When I open the Incident management or Change Management console, the screen shows vertical and horizontal scroll bars and does not extend to fill the whole screen. No matter what size window I try, the scroll bars are there and the console does not extend to use the whole space available. Appears as if there is a frame of pre-defined size within the console which does not extend and the application functions and the actual list of tickets do not fit into it. I have raised a call with BMC, but they are under impression it is caused by the monitor resolution (I tested with various settings and it is same all the time). Also, this does not explain why it works fine in mid-tier 7.6.03 and not in 7.6.04. Can anybody shed any light on this or advise where to look for the culprit? Thanks Jiri Pospisil LCH Clearnet The test environment set up is Mid-tier 7.6.04 SP1 against Remedy server - 7.6.04 SP1 Mid-tier 7.6.04 SP2 against Remedy server - 7.6.03 SP2 ITSM 7.6.03 no patch OS - MS Windows Server 2003 - 64 bit Java - 1.6.0_26 (64 bit) Apache Tomcat 6.0.20 (bundled with mid-tier) * This email is intended for the named recipient(s)
Re: Incident and Change Consoles do not extend on mid-tier 7.6.04
Try a different browser or different version of a browser. Terje On 9 Feb 2012, at 15:30, Pierson, Shawn shawn.pier...@sug.com wrote: I don't know that this is specifically the culprit, but we've seen some odd things happen with 7.6.4's CSS and Javascript. While I haven't seen the exact issue you are dealing with, I have seen sizing issues that I believe are due to me having multiple monitors used for the same desktop. Either way, there are some definite defects in the CSS and Javascript so I would push BMC harder to fix your issue. Get your sales representative involved to help you escalate. Thanks, Shawn Pierson -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jiri Pospisil Sent: Thursday, February 09, 2012 6:47 AM To: arslist@ARSLIST.ORG Subject: Incident and Change Consoles do not extend on mid-tier 7.6.04 Hi, I was wondering if anybody seen the following behaviour on mid-tier 7.6.04 (tried with SP1 and SP2). When I open the Incident management or Change Management console, the screen shows vertical and horizontal scroll bars and does not extend to fill the whole screen. No matter what size window I try, the scroll bars are there and the console does not extend to use the whole space available. Appears as if there is a frame of pre-defined size within the console which does not extend and the application functions and the actual list of tickets do not fit into it. I have raised a call with BMC, but they are under impression it is caused by the monitor resolution (I tested with various settings and it is same all the time). Also, this does not explain why it works fine in mid-tier 7.6.03 and not in 7.6.04. Can anybody shed any light on this or advise where to look for the culprit? Thanks Jiri Pospisil LCH Clearnet The test environment set up is Mid-tier 7.6.04 SP1 against Remedy server - 7.6.04 SP1 Mid-tier 7.6.04 SP2 against Remedy server - 7.6.03 SP2 ITSM 7.6.03 no patch OS - MS Windows Server 2003 - 64 bit Java - 1.6.0_26 (64 bit) Apache Tomcat 6.0.20 (bundled with mid-tier) * This email is intended for the named recipient(s) only. Its contents are confidential and may only be retained by the named recipient(s) and may only be copied or disclosed with the consent of LCH.Clearnet Limited and/or LCH.Clearnet SA. If you are not an intended recipient please delete this e-mail and notify postmas...@lchclearnet.com. LCH.Clearnet Limited, LCH.Clearnet SA and each other member of the LCH.Clearnet Group accept no liability, including liability for negligence, in respect of any statement in this email. The contents of this email are subject to contract in all cases, and LCH.Clearnet Limited and/or LCH.Clearnet SA makes no contractual commitment save where confirmed by hard copy. Cet e-mail et toutes les pièces jointes (ci-après le message) sont confidentiels et établis à l'intention exclusive de ses destinataires. Toute utilisation de ce message non conforme à sa destination, toute diffusion ou toute publication, est interdite, sauf autorisation expresse de LCH.Clearnet Limited et/ou LCH.Clearnet SA. Si ce message vous a été adressé par erreur, merci de le détruire et d'en avertir immédiatement postmas...@lchclearnet.com. LCH.Clearnet Limited, LCH.Clearnet SA et les autres entités du groupe LCH.Clearnet Group, ne peuvent en aucun cas être tenues responsables au titre de ce message à moins qu’il n’ait fait l’objet d’un contrat signé. LCH.Clearnet Limited, Registered Office: Aldgate House, 33 Aldgate High Street, London EC3N 1EA.Recognised as a Clearing House under the Financial Services Markets Act 2000. Reg in England No.25932 Telephone: +44 20 7426 7000 Internet: http://www.lchclearnet.com LCH.Clearnet SA, Siège Social, 18 rue du Quatre Septembre, 75002 Paris, Chambre de Compensation conformément au Code Monétaire et Financier. * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Incident and Change Consoles do not extend on mid-tier 7.6.04
Tried IE 7 and 8 as well as Firefox. Looks all the same. Thanks Jiri -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Terje Moglestue Sent: 09 February 2012 17:35 To: arslist@ARSLIST.ORG Subject: Re: Incident and Change Consoles do not extend on mid-tier 7.6.04 Try a different browser or different version of a browser. Terje On 9 Feb 2012, at 15:30, Pierson, Shawn shawn.pier...@sug.com wrote: I don't know that this is specifically the culprit, but we've seen some odd things happen with 7.6.4's CSS and Javascript. While I haven't seen the exact issue you are dealing with, I have seen sizing issues that I believe are due to me having multiple monitors used for the same desktop. Either way, there are some definite defects in the CSS and Javascript so I would push BMC harder to fix your issue. Get your sales representative involved to help you escalate. Thanks, Shawn Pierson -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jiri Pospisil Sent: Thursday, February 09, 2012 6:47 AM To: arslist@ARSLIST.ORG Subject: Incident and Change Consoles do not extend on mid-tier 7.6.04 Hi, I was wondering if anybody seen the following behaviour on mid-tier 7.6.04 (tried with SP1 and SP2). When I open the Incident management or Change Management console, the screen shows vertical and horizontal scroll bars and does not extend to fill the whole screen. No matter what size window I try, the scroll bars are there and the console does not extend to use the whole space available. Appears as if there is a frame of pre-defined size within the console which does not extend and the application functions and the actual list of tickets do not fit into it. I have raised a call with BMC, but they are under impression it is caused by the monitor resolution (I tested with various settings and it is same all the time). Also, this does not explain why it works fine in mid-tier 7.6.03 and not in 7.6.04. Can anybody shed any light on this or advise where to look for the culprit? Thanks Jiri Pospisil LCH Clearnet The test environment set up is Mid-tier 7.6.04 SP1 against Remedy server - 7.6.04 SP1 Mid-tier 7.6.04 SP2 against Remedy server - 7.6.03 SP2 ITSM 7.6.03 no patch OS - MS Windows Server 2003 - 64 bit Java - 1.6.0_26 (64 bit) Apache Tomcat 6.0.20 (bundled with mid-tier) * This email is intended for the named recipient(s) only. Its contents are confidential and may only be retained by the named recipient(s) and may only be copied or disclosed with the consent of LCH.Clearnet Limited and/or LCH.Clearnet SA. If you are not an intended recipient please delete this e-mail and notify postmas...@lchclearnet.com. LCH.Clearnet Limited, LCH.Clearnet SA and each other member of the LCH.Clearnet Group accept no liability, including liability for negligence, in respect of any statement in this email. The contents of this email are subject to contract in all cases, and LCH.Clearnet Limited and/or LCH.Clearnet SA makes no contractual commitment save where confirmed by hard copy. Cet e-mail et toutes les pièces jointes (ci-après le message) sont confidentiels et établis à l'intention exclusive de ses destinataires. Toute utilisation de ce message non conforme à sa destination, toute diffusion ou toute publication, est interdite, sauf autorisation expresse de LCH.Clearnet Limited et/ou LCH.Clearnet SA. Si ce message vous a été adressé par erreur, merci de le détruire et d'en avertir immédiatement postmas...@lchclearnet.com. LCH.Clearnet Limited, LCH.Clearnet SA et les autres entités du groupe LCH.Clearnet Group, ne peuvent en aucun cas être tenues responsables au titre de ce message à moins qu’il n’ait fait l’objet d’un contrat signé. LCH.Clearnet Limited, Registered Office: Aldgate House, 33 Aldgate High Street, London EC3N 1EA.Recognised as a Clearing House under the Financial Services Markets Act 2000. Reg in England No.25932 Telephone: +44 20 7426 7000 Internet: http://www.lchclearnet.com LCH.Clearnet SA, Siège Social, 18 rue du Quatre Septembre, 75002 Paris, Chambre de Compensation conformément au Code Monétaire et Financier. * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___
Re: Incident and Change Consoles do not extend on mid-tier 7.6.04
Are you running ITSM 7.6.03 in a 7.6.04 mid-tier, or something? Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jiri Pospisil Sent: Thursday, February 09, 2012 11:25 AM To: arslist@ARSLIST.ORG Subject: Re: Incident and Change Consoles do not extend on mid-tier 7.6.04 Thanks for the response. Just one point I should have made clearer. The horizontal scroll bar does not show within the table field. It is on the console just below the place where the navigation bar on the left hand side ends. The vertical scroll bar is just to the right of the table field (again, not the scroll bar in the table field). It almost looks as if there is a frame around/within the console which resizes but just little bit smaller than what is required for all elements to fit in. I have attached a screenshot (see if it gets through). Thanks for your help Jiri Pospisil -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of strauss Sent: 09 February 2012 16:53 To: arslist@ARSLIST.ORG Subject: Re: Incident and Change Consoles do not extend on mid-tier 7.6.04 Mid-tier 7.6.04.01 with the same version of the Incident Console: I think part of the vertical behavior is that the Details and Tasks panel at the bottom has a fixed minimum and initial height. It takes up the same space on a 27 iMac showing 80 rows of Incidents that it does on an old 17 LCD on a PC that shows only 29 rows of Incidents. And yes, I doubled the Size of Chunk to 100, and even made the columns for Assigned Group and Owner Group Visible, so my form and views are all overlaid. I've never seen a horizontal scroll bar appear inside the z2TH Incidents table field - it just scrunches the column widths or hides them off-screen to the right - indicating a fixed width (Preferences - Reset brings them all back to a compromise best-fit for your screen). Do you only see this in a particular browser? I must admit that 99% of the time I am in some variant of IE on Windows or Safari on Macs. I've given up on all of the version changes for Firefox. Are you on a resolution lower than 1,125 x 595, which I see is the actual size of the HPD:Incident Management Console Default User View Panel Holder (z2PLH_Main)? I would have to assume that it is the minimum resolution that will work properly before you get scroll bars in the web browser window itself. It probably DID work differently in 7.6.03. IMHO, 7.6.03 was an odd cousin to 7.6.04, not a stepping stone; so many things in 7.6.03 that were very stable and worked great (after not working in 7.6.00) were broken (or broken again) in 7.6.04.00/01. Part of that was because so many fundamental changes were introduced, especially overlays, but it's almost like they were developed in parallel instead of sequentially. I no longer assume that anything that worked in 7.6.03 (which I liked) will work the same (or at all) in 7.6.04.x. At this point I am just happy to have 7.6.04.01 limping along in production with enough patches to keep it mostly stable. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jiri Pospisil Sent: Thursday, February 09, 2012 6:47 AM To: arslist@ARSLIST.ORG Subject: Incident and Change Consoles do not extend on mid-tier 7.6.04 Hi, I was wondering if anybody seen the following behaviour on mid-tier 7.6.04 (tried with SP1 and SP2). When I open the Incident management or Change Management console, the screen shows vertical and horizontal scroll bars and does not extend to fill the whole screen. No matter what size window I try, the scroll bars are there and the console does not extend to use the whole space available. Appears as if there is a frame of pre-defined size within the console which does not extend and the application functions and the actual list of tickets do not fit into it. I have raised a call with BMC, but they are under impression it is caused by the monitor resolution (I tested with various settings and it is same all the time). Also, this does not explain why it works fine in mid-tier 7.6.03 and not in 7.6.04. Can anybody shed any light on this or advise where to look for the culprit? Thanks Jiri Pospisil LCH Clearnet The test environment set up is Mid-tier 7.6.04 SP1 against Remedy server - 7.6.04 SP1 Mid-tier 7.6.04 SP2 against Remedy server - 7.6.03 SP2 ITSM 7.6.03 no patch OS - MS Windows Server 2003 - 64 bit Java - 1.6.0_26 (64 bit) Apache Tomcat 6.0.20 (bundled with mid-tier)
Re: Question on approval server - Solved
Needed to add the field to CHG:ChangeSelfJoin and set the join criteria on CHG:ChangeApproverLookup - works like a charm! - Original Message - From: pritch pri...@ptd.net To: arslist@ARSLIST.ORG Sent: Wednesday, February 8, 2012 7:09:50 PM Subject: Question on approval server Hi everyone - I am looking to add a custom field on the change request form to the approval process - Might just be me, but the approval server document didn't seem to address what I'm looking to do. Basically, I have a field that can have a number of entries from a drop-down list. If this drop-down list is set to a certain value, I need an additional approval. I can set up the levels to get this to occur, but I can't find the info on how to get the approval engine to evaluate this field. In effect, all changes are having the extra approval generated. What I need is to only have the extra approval generated if this custom field is set to 'value x'. Anyone ever add a field to the approval mappings like this or can point me to a doc that describes how to accomplish it? thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
ITSM 7.5 CI Person Relationship X to X
Has anybody created a workflow that would enabled you to choose X Person to associated to X CI. This to avoid to add them one by one? Ex: I have 1 Computer, with 1 Monitor etc that is share by 10 Security agent. I want to related them all to both CI without having to do it one at a time. Thank's ARS: 7.5 ITSM: 7.5 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ITSM 7.5 CI Person Relationship X to X
How are you going to capture the user on the CI. After you answer this question then the way you can do it can be provided. -Original Message- From: Fabien T fabientetrea...@hotmail.com To: arslist arslist@ARSLIST.ORG Sent: Thu, Feb 9, 2012 3:48 pm Subject: ITSM 7.5 CI Person Relationship X to X Has anybody created a workflow that would enabled you to choose X Person to ssociated to X CI. This to avoid to add them one by one? Ex: I have 1 Computer, with 1 Monitor etc that is share by 10 Security agent. I ant to related them all to both CI without having to do it one at a time. Thank's ARS: 7.5 ITSM: 7.5 ___ NSUBSCRIBE or access ARSlist Archives at www.arslist.org ttend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
ITSM Incident Notification 7.6.04
Hello Listers; Has anyone used the AR System Email Templates in concert with the ITSM Incident out-of-the-box notifications functionality? Is there a way to utilize headers, content and footers HTML templates from within the standard user notofications? Thanks ya'll; R ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Immediate Opening for Remedy Admin in Herndon, VA!
*Contact me (Justine Nolte) directly at (703) 564 - 2100 ext. 2108 or jno...@resolvit.com for further details* The Remedy Administrator role would be responsible for alignment of service assurance processes for Trouble and Change Management with the corresponding technology enablement of workflow within Remedy ARS. The successful candidate will: - participate as a team member in streamlining processes and providing input to process governance committee members on enablement options within Remedy - 3+ years experience with the Remedy ARS platform (6.x and later) - Experience with ARS Remedy architecture and its applications (HelpDesk/Change Modules) - Hands-on experience in one or more of the following technical areas: Systems S/W design, H/W integration, S/W development, Quality Assurance, System requirements, integration, and networking; Functional knowledge of Fault and Performance Management; Knowledge of various OS platforms (Unix, Windows) - 1+ years experience developing reports; Experience with HTML, ASP, Java a plus; Knowledge of PL/SQL, Oracle RDBMS, Unix, shell scripting - Strong technical leadership is required ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ITSM 7.5 CI Person Relationship X to X
Look at the AST:Asset People form. It holds the PPL Id and the asset instance ID. You can build workflow to create/maintain that backend relationship which will be exposed in People and Asset. -Original Message- From: Fabien T fabientetrea...@hotmail.com To: arslist arslist@ARSLIST.ORG Sent: Thu, Feb 9, 2012 3:48 pm Subject: ITSM 7.5 CI Person Relationship X to X Has anybody created a workflow that would enabled you to choose X Person to associated to X CI. This to avoid to add them one by one? Ex: I have 1 Computer, with 1 Monitor etc that is share by 10 Security agent. I want to related them all to both CI without having to do it one at a time. Thank's ARS: 7.5 ITSM: 7.5 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ITSM 7.5 CI Person Relationship X to X
From the CI information Form in Modify People TAB Add button Peoples Search Form Would like to used the People Search form and be able to add multiples users and then used the Select button to apply selection. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ITSM 7.5 CI Person Relationship X to X
Thanks! Haven`t done customization in a while so I am rusty and carefull ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Abydos - experiences
But, technically, what is what the designer does? I mean, I know that the analyzer allows to represent the workflow objects graphically for easy reverse engineering, but the designer is something I don't understand. How can it achieve to deploy processes without customization? Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Thu, Feb 9, 2012 at 17:35, Elry elryal...@gmail.com wrote: We currently have it deployed at one of the largest Canadian government departments. We have nearly 1,000 processes configured using Designer. You are right the beauty of it is - you leave it in the hands of the Business Analysts to draw up the process using a Visio like IDE. This means that ITSM will require minimal if any custom modifications. Unfortunately, this is great for the client but bad for those who do custom development of ITSM. On Feb 9, 10:19 am, Tauf Chowdhury taufc...@gmail.com wrote: Designer is a good tool and makes sense for organizations that want to really automate task management and enable their hybrid IT people like Business Analysts. Before I left my previous employer, I was trying to get them to use Designer to design the business process flows and decrease the bottleneck it causes for the remedy admin team to do it. Alas, I left and they are probably not pursuing that as priority right now. On Thu, Feb 9, 2012 at 9:31 AM, Elry elryal...@gmail.com wrote: Yes agreed... Version 8.0 of BMC Remedy should include both the Analyzer and Designer as standard toolsets. Much like how the Ostream Migrator become the Remedy Migrator. This would be a wonderful marriage - we just have to set up a blind date first...;-) On Feb 8, 4:34 pm, Jose Huerta jose.hue...@sm2baleares.es wrote: My opinion is that Abydos Analyzer features had to be included in the standard developer studio. Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Wed, Feb 8, 2012 at 16:06, Andrew C Goodall ago...@jcpenney.com wrote: ** ** ** ** ** ** ** We own and use Abydos Analyzer too. It’s one of those tools which you might not use everyday, but when you do it saves you a ton of time. It’s easy to work with and use, and very quick and powerful. I would definitely recommend it. Love that it uses standard Microsoft products for the output to Visio and Excel. ** ** Regards, *Andrew Goodall* Software Engineer 2 | Development Services | jcpenney . www.jcp.com http://www.jcp.com/ -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *John Sundberg *Sent:* Wednesday, February 08, 2012 8:42 AM *To:* arsl...@arslist.org *Subject:* Abydos - experiences ** ** ** (BTW - I have no connection to Abydos, except that we share the same earth, air, etc…) ** ** FYI - we purchased Abydos Analyzer a month or so ago. ** ** I
Re: Abydos - experiences
Jose, On the front end of SRM, it aids in reducing the time and steps it takes to create a service request. It does this by introducing a front end QA interface to ease data entry. In my opinion, the power of designer is on the backend modules that use task management. Think of it as taking a process flow diagram created in Visio and each flow object being represented as a task within the ITSM module. Sent from my iPhone On Feb 9, 2012, at 4:23 PM, Jose Huerta jose.hue...@sm2baleares.es wrote: ** But, technically, what is what the designer does? I mean, I know that the analyzer allows to represent the workflow objects graphically for easy reverse engineering, but the designer is something I don't understand. How can it achieve to deploy processes without customization? Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 image001.jpg http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca image002.jpghttp://es-es.facebook.com/pages/SM2-Baleares/158608627954 image003.jpg http://twitter.com/#!/SM2Baleares image004.jpghttp://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Thu, Feb 9, 2012 at 17:35, Elry elryal...@gmail.com wrote: We currently have it deployed at one of the largest Canadian government departments. We have nearly 1,000 processes configured using Designer. You are right the beauty of it is - you leave it in the hands of the Business Analysts to draw up the process using a Visio like IDE. This means that ITSM will require minimal if any custom modifications. Unfortunately, this is great for the client but bad for those who do custom development of ITSM. On Feb 9, 10:19 am, Tauf Chowdhury taufc...@gmail.com wrote: Designer is a good tool and makes sense for organizations that want to really automate task management and enable their hybrid IT people like Business Analysts. Before I left my previous employer, I was trying to get them to use Designer to design the business process flows and decrease the bottleneck it causes for the remedy admin team to do it. Alas, I left and they are probably not pursuing that as priority right now. On Thu, Feb 9, 2012 at 9:31 AM, Elry elryal...@gmail.com wrote: Yes agreed... Version 8.0 of BMC Remedy should include both the Analyzer and Designer as standard toolsets. Much like how the Ostream Migrator become the Remedy Migrator. This would be a wonderful marriage - we just have to set up a blind date first...;-) On Feb 8, 4:34 pm, Jose Huerta jose.hue...@sm2baleares.es wrote: My opinion is that Abydos Analyzer features had to be included in the standard developer studio. Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Wed, Feb 8, 2012 at 16:06, Andrew C Goodall ago...@jcpenney.com wrote: ** ** ** ** ** ** ** We own and use Abydos Analyzer too. It’s one of those tools which you might not use everyday, but when you do it saves you a ton of time. It’s easy to work with and use, and very quick and powerful. I would definitely recommend it. Love that it uses standard Microsoft products for the output to Visio and Excel. ** ** Regards, *Andrew Goodall* Software Engineer 2 | Development Services | jcpenney . www.jcp.com
Remedy Developer Needed in Annapolis Junction, MD
Remedy Developer needed in Annapolis Junction, MD. Please contact me, Ardina Fox for more details 240-507-9476 or a...@infozen.com Thank you Position Description: The Remedy Developer will serve as one of several technical resources for the OM Department. The candidate will work under the supervision of a Project Manager to keep all of the Remedy Services, including custom applications built using the Remedy ARS platform, to the latest Remedy version up to date. Experienced in executing sound judgment to plan and accomplish goals is required. Perform a variety of tasks and work with some supervision. A certain degree of creativity and latitude is required. Typically reports to a project leader or manager. Responsibilities: • Advise senior management on best practices, as required during the upgrade project and subsequent maintenance. • Ensure that all solution delivery will be conducted on time and on budget • Conduct requirements gathering, analysis and evaluations • Maintain User accounts, Licenses • Actively participate in planning, designing and implementing of Remedy modules • Create various Crystal Reports such as Monthly reports, SLA reports etc., on Demand as well as Scheduled reports • Develop documentation of requirement analysis Minimum Qualifications: • Strong communication skills, as well as the ability to drive creative solutions to business problems • Ability to support the business/systems requirements process o Coding o Testing o Test plan preparation o Testing validation o Program debugging o Implementation o Coordination of program releases o Meet applicable project milestones and deliverables • Act as a technical resource in the Remedy upgrades • Help to Develop Remedy ITSM Suite and Custom Application solutions. • Help to Architect solutions in BMC Remedy Action Request System (ARS) up to 7.x as well as ITSM suite, CMDB, SRM, Mid-Tier and related tools • Ability to develop Crystal Reports and deploy in Crystal Enterprise Server. Preferred Qualifications: • Integrate various external integration tools with ARS Including but not limited to Tivoli, Business Objects and Mobile Device Platforms in support of the 7.6 upgrade project • ITIL v3 certification and experience Education/Certification Requirement: A Bachelor's degree or equivalent in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline with 7 or more years related professional experience. (Education can be substituted for 11 years of experience). Clearance: Active Secret Clearance and above ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ITSM Incident Notification 7.6.04
Ray, Yes, it's just a matter of making an html file for the header and one for the footer, then start using HTML within the body of the messages. For example, I've created a standard footer that provides contact information for our service desk at the bottom of every email that goes out from Remedy, and since I use HTML formatting I also set the notifications to put various things in bold, e.g. in the email message something like: bSummary/b: #Summary# bNotes/b: #Detailed Description# Another cool thing you can do is create hyperlinks, which I used to help users do approvals via email rather than logging in to Approval Central. Thanks, Shawn Pierson -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Palla Sent: Thursday, February 09, 2012 2:59 PM To: arslist@ARSLIST.ORG Subject: ITSM Incident Notification 7.6.04 Hello Listers; Has anyone used the AR System Email Templates in concert with the ITSM Incident out-of-the-box notifications functionality? Is there a way to utilize headers, content and footers HTML templates from within the standard user notofications? Thanks ya'll; R ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Server 'Alive' check
Listers, As we have discussed several times in the past a simple 'port check' isn't sufficient to tell you that your server is 'alive'. I'm looking for assistance with 'what do you check' when you are checking to see if your remedy server is alive and healthy. I'm not looking to check the MidTier in this effort.just the Remedy server itself. So far I have my script performing the following actions - Login - Search User Form - Execute Service The first of course ensures that the server is processing logins The second asks the remedy server to connect to the DB and return results The third 'exercises' it just a bit, asking it to do some things that one of our services does, and return a result These are of course just a small sampling of things I can have my script do.I was looking to the list to see if you have any 'oh yea, that's a good check' type of things that you typically do when embarking on this type of effort. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Server 'Alive' check
Very interested in answers! Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Thu, Feb 9, 2012 at 23:11, LJ LongWing lj.longw...@gmail.com wrote: ** Listers, As we have discussed several times in the past a simple ‘port check’ isn’t sufficient to tell you that your server is ‘alive’. I’m looking for assistance with ‘what do you check’ when you are checking to see if your remedy server is alive and healthy. I’m not looking to check the MidTier in this effort…just the Remedy server itself. So far I have my script performing the following actions ** ** **- **Login **- **Search User Form **- **Execute Service ** ** The first of course ensures that the server is processing logins The second asks the remedy server to connect to the DB and return results* *** The third ‘exercises’ it just a bit, asking it to do some things that one of our services does, and return a result ** ** These are of course just a small sampling of things I can have my script do…I was looking to the list to see if you have any ‘oh yea, that’s a good check’ type of things that you typically do when embarking on this type of effort. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image003.jpgimage002.jpgimage004.jpgimage001.jpg
Re: ITSM Incident Notification 7.6.04 - RESOLVED-Almost
Kool; I thought as much about the HTML use and will probably do exactly those same kinds of things. Excellent suggestion, but I don't see where to attach the headers and footers unless you just put that HTML code into the message, as well. Shouldn't they really be assigned within the filters, like for example: NTE:NTS:Email_200_Customer-NT ? Thanks Shawn; R -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Thursday, February 09, 2012 4:07 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM Incident Notification 7.6.04 Ray, Yes, it's just a matter of making an html file for the header and one for the footer, then start using HTML within the body of the messages. For example, I've created a standard footer that provides contact information for our service desk at the bottom of every email that goes out from Remedy, and since I use HTML formatting I also set the notifications to put various things in bold, e.g. in the email message something like: bSummary/b: #Summary# bNotes/b: #Detailed Description# Another cool thing you can do is create hyperlinks, which I used to help users do approvals via email rather than logging in to Approval Central. Thanks, Shawn Pierson -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Palla Sent: Thursday, February 09, 2012 2:59 PM To: arslist@ARSLIST.ORG Subject: ITSM Incident Notification 7.6.04 Hello Listers; Has anyone used the AR System Email Templates in concert with the ITSM Incident out-of-the-box notifications functionality? Is there a way to utilize headers, content and footers HTML templates from within the standard user notofications? Thanks ya'll; R ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Server 'Alive' check
You will want to run some kind of check to ensure the plugin server is working. We do a midtier transaction to login with a service account that has the home page set to the Overview console. Because the overview console leverages the plugin server (at least in v 7.6.04) we do a screen text scrape of the header content section of the overview console to ensure it loaded. This tells us 4 things: 1 – Remedy ARS is up, 2 – Midtier is up, 3 – AD Authentication is functioning, 4 – Plugin Server is running. We chose to do this specific test after various issues with the plugin server which would occur despite the fact that ARS was up and running fine. Nate. Nathan Aker ITSM Solution Architect McAfee, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Huerta Sent: Thursday, February 09, 2012 4:15 PM To: arslist@ARSLIST.ORG Subject: Re: Server 'Alive' check ** Very interested in answers! Jose M. Huerta Project Manager Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 [cid:image001.jpg@01CCE747.82063180]http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca [cid:image002.jpg@01CCE747.82063180] http://es-es.facebook.com/pages/SM2-Baleares/158608627954 [cid:image003.jpg@01CCE747.82063180] http://twitter.com/#!/SM2Baleares [cid:image004.jpg@01CCE747.82063180] http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Thu, Feb 9, 2012 at 23:11, LJ LongWing lj.longw...@gmail.commailto:lj.longw...@gmail.com wrote: ** Listers, As we have discussed several times in the past a simple ‘port check’ isn’t sufficient to tell you that your server is ‘alive’. I’m looking for assistance with ‘what do you check’ when you are checking to see if your remedy server is alive and healthy. I’m not looking to check the MidTier in this effort…just the Remedy server itself. So far I have my script performing the following actions - Login - Search User Form - Execute Service The first of course ensures that the server is processing logins The second asks the remedy server to connect to the DB and return results The third ‘exercises’ it just a bit, asking it to do some things that one of our services does, and return a result These are of course just a small sampling of things I can have my script do…I was looking to the list to see if you have any ‘oh yea, that’s a good check’ type of things that you typically do when embarking on this type of effort. _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are inline: image001.jpginline: image002.jpginline: image003.jpginline: image004.jpg
Re: Server 'Alive' check
I am usually satisfied with watching the AR System Email Messages form from the User Tool - I keep an open session on a work desktop that refreshes an open query for Send Message = Yes every 5 minutes, and another open query for Message Type = Outgoing where I can refresh to see all outbound traffic. If I remote in to look at it and see a miscellaneous tli error dialog, SOMETHING blocked the connection, at least momentarily, and I start troubleshooting from there by clearing the dialog. A method that requires even less effort is that I also have a folder in my mailbox that gets copies of notifications to the central Helpdesk, where I am an Associate Member. If there is recent traffic (unread mail in that folder), there isn't a problem. Basically, if people are entering tickets via one of the mid-tiers or Kinetic Request, and notifications (or escalations) are going out, it's working. A corollary benefit of this is that I see outage notifications and maintain an awareness of what kinds of tickets are being entered by both support staff and customers. That may not be what you are looking for, but it works for us. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Thursday, February 09, 2012 4:12 PM To: arslist@ARSLIST.ORG Subject: Server 'Alive' check ** Listers, As we have discussed several times in the past a simple 'port check' isn't sufficient to tell you that your server is 'alive'. I'm looking for assistance with 'what do you check' when you are checking to see if your remedy server is alive and healthy. I'm not looking to check the MidTier in this effort...just the Remedy server itself. So far I have my script performing the following actions - Login - Search User Form - Execute Service The first of course ensures that the server is processing logins The second asks the remedy server to connect to the DB and return results The third 'exercises' it just a bit, asking it to do some things that one of our services does, and return a result These are of course just a small sampling of things I can have my script do...I was looking to the list to see if you have any 'oh yea, that's a good check' type of things that you typically do when embarking on this type of effort. _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Senior Remedy Administrator needed in SAN JOSE, CA
Hello ARS List! We are expanding our Remedy team which is responsible for our custom workflow ARS implementation in a Network Engineering and Data Center Operations environment. Please view the complete job description here: http://equinix.hodesiq.com/job_detail.asp?JobID=2864689 Hope to hear from you soon! Regards, Paul Blasquez Manager, Network OSS Systems Equinix, Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Escalation trigger filters without modifying records?
I've got a lot of filters that do some normalization by setting some key fields via a lookup. This might be a bad idea, but I generally create escalations that do some tidying up-- they just blast through all the records and update a trigger field to trigger the modify filters. Having all the records last modified by AR_ESCALATOR is starting to irritate some of my colleagues, so I'd like to stop doing this. Any thoughts? I've tried several ways to get an escalation to trigger the modify actions without actually modifying the record-- without any success. I also definitely do not want to duplicate the code in the modify actions and copy them into the escalation. Thanks! Brien ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Error: Installing Approval Server 7.5P4
I'm getting the below error upon installation of the 7.5p4 approval server
component only, on aix 6.1. 10g.
on the GUI: Enter Admin User Info
Entered:
ServerAlias: XXXalias
Hostname/IP: XXXalias
Install GUI
Title Gui: Approval Server Dependency
Failed to detect AR System Server alias XXXalias and can not proceed woth
installation of featureApprovalServer.
Install.log
LOG EVENT {Description=[SET PROPERTY
VALIDATION_ERROR_RESULT],Detail=[APPROVAL_SERVER_UPGRADE_DEPENDANCY_MESSAGE4[String:XXXalias,String:featureApprovalServer]]}
(Feb 09 2012 06:59:03.604 PM
-0500),CONFIG,com.bmc.install.builder.installanywhere.InstallationTaskAction,
WHAT IS THE DEPENDENCY?
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Error: Installing Approval Server 7.5P4
I think you have to make sure the server and ip info match what is in
your ar.conf file. If you're in a server group, you should change this
temporarily to the local host name.
Sent from my iPhone
On Feb 9, 2012, at 7:23 PM, Dee ddus...@aim.com wrote:
I'm getting the below error upon installation of the 7.5p4 approval server
component only, on aix 6.1. 10g.
on the GUI: Enter Admin User Info
Entered:
ServerAlias: XXXalias
Hostname/IP: XXXalias
Install GUI
Title Gui: Approval Server Dependency
Failed to detect AR System Server alias XXXalias and can not proceed woth
installation of featureApprovalServer.
Install.log
LOG EVENT {Description=[SET PROPERTY
VALIDATION_ERROR_RESULT],Detail=[APPROVAL_SERVER_UPGRADE_DEPENDANCY_MESSAGE4[String:XXXalias,String:featureApprovalServer]]}
(Feb 09 2012 06:59:03.604 PM
-0500),CONFIG,com.bmc.install.builder.installanywhere.InstallationTaskAction,
WHAT IS THE DEPENDENCY?
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Escalation trigger filters without modifying records?
If your normalization happens on every save of the record then are you having to run thru them on a schedule to update them because something somewhere else changed? i.e. If you are setting a Name field in Form AAA on save, are you trying to keep that Name field in sync with a Name somewhere else (like on Form BBB)? I would look at trying to detect when the source of Name (Form BBB) is changed and force the related records (Form AAA) to update at that time. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brien Dieterle Sent: Thursday, February 09, 2012 6:13 PM To: arslist@ARSLIST.ORG Subject: Escalation trigger filters without modifying records? I've got a lot of filters that do some normalization by setting some key fields via a lookup. This might be a bad idea, but I generally create escalations that do some tidying up-- they just blast through all the records and update a trigger field to trigger the modify filters. Having all the records last modified by AR_ESCALATOR is starting to irritate some of my colleagues, so I'd like to stop doing this. Any thoughts? I've tried several ways to get an escalation to trigger the modify actions without actually modifying the record-- without any success. I also definitely do not want to duplicate the code in the modify actions and copy them into the escalation. Thanks! Brien ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Error: Installing Approval Server 7.5P4
Server alias is define in ar.conf.
I tried putting ip, host name. Only have not tried fully qualified.
Sincerely,
D.Dussie
On Feb 9, 2012, at 7:29 PM, Tauf Chowdhury taufc...@gmail.com wrote:
I think you have to make sure the server and ip info match what is in
your ar.conf file. If you're in a server group, you should change this
temporarily to the local host name.
Sent from my iPhone
On Feb 9, 2012, at 7:23 PM, Dee ddus...@aim.com wrote:
I'm getting the below error upon installation of the 7.5p4 approval server
component only, on aix 6.1. 10g.
on the GUI: Enter Admin User Info
Entered:
ServerAlias: XXXalias
Hostname/IP: XXXalias
Install GUI
Title Gui: Approval Server Dependency
Failed to detect AR System Server alias XXXalias and can not proceed woth
installation of featureApprovalServer.
Install.log
LOG EVENT {Description=[SET PROPERTY
VALIDATION_ERROR_RESULT],Detail=[APPROVAL_SERVER_UPGRADE_DEPENDANCY_MESSAGE4[String:XXXalias,String:featureApprovalServer]]}
(Feb 09 2012 06:59:03.604 PM
-0500),CONFIG,com.bmc.install.builder.installanywhere.InstallationTaskAction,
WHAT IS THE DEPENDENCY?
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
