Re: Permission's mismatch between User and people form
The form is called CTM:People Permission Groups (memorised). You are correct Danny, CTM:People looks only at this form. I have seen issues with the Data Management Tool in 7.6 that imported these records and did not cause the appropriate workflow to update the User form. I didn't investigate but simply corrected the User records with a Meta-Update script. In the Remedy server, permissions can only be given by the User form (or an AREA plug-in). Adding the CTM:People Permission Groups record - through the GUI or with a display-only field set correctly - causes an update of the User form. Workflow (in this case ITSM workflow), plug-ins etc can do what they like. Hence the CTM:People Permission Groups form. The likely cause The reverse is not true. That is: adding (or changing) the User form does not create / delete / modify the CTM:People Permission Groups records (and cannot: there would be some missing info). Hence, making a change to the User, and then making a change to the People record, can cause an overwrite to the User record. I would suggest also that in these cases you manually add some CTM:People Permission Groups records (either directly or through the Data Management Tool. Cheers Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email:mailto:Ben.Chernys_AT_softwaretoolhouse.com Ben.Chernys _AT_ softwaretoolhouse.com Web: http://www.softwaretoolhouse.com www.softwaretoolhouse.com Check out Software Tool House's freebies section for an ITSM 7.6.04 forms and fields spreadsheet. Meta-Update, our premium ARS Data tool, lets you automate your imports, migrations, in no time at all, without programming, without staging forms, without merge workflow. http://www.softwaretoolhouse.com/ http://www.softwaretoolhouse.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Danny Kellett Sent: March-19-12 23:14 To: arslist@ARSLIST.ORG Subject: Re: Permission's mismatch between User and people form ** Hi, Open the people permissions form. (Sorry cant remember the actual name, not in front of ITSM) and add the persons details there. Those tables in the People form do not look at the User form for the group / permission info. Regards Danny From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sam Anderson Sent: 19 March 2012 20:27 To: arslist@ARSLIST.ORG Subject: Permission's mismatch between User and people form ** Hi All, ITSM Version:7.6 DB:SQL What could be the possible cause for the following Problem:Permission found in User form are not in People form. EX:1.User has Incident Master permission in user form but Only Incident user permission in people form 2.Change user present in user form but no change permission in people form. -- Thanks Regards Sam _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: BMC Analytics Report Question
As I see, you have to options: 1.- Figure out an SQL sentence that provides this information, (You can use the audit). This sentence will be a high CPU and Mem consuming, since the only solution I see is to create a subquerys at the audit to see which log recors are about priory and when this records mean a higher value or lower value than the current value. Another option would be to get the first log value, since it will contain the initial priority. Then you can create a derived table at the universe designer anduse it. Every time you get a report with some dimension of this table it will take long. 2.- Create a new field at HPD:Help Desk that reports the initial priority value, populated at submit. So you can compare this value with the current one to see if goes up or down. Regards, Jose Huerta http://theremedyforit.com/ On Tue, Mar 20, 2012 at 05:15, andrew tokarz andrew_tok...@yahoo.comwrote: ** Curious if anyone has tried to create a report using BMC Analytics where you track the amount of times the priority is upgraded or downgraded in an incident. So for 25000 incidents how many times were the incidents upgraded from: -Low to Critical -Low to Medium -Medium to High -High to Critical or downgraded from: -Critical to Low -Critical to Medium -Medium to Low Audit log tracks when a priority is changed but its not in a single field to report on. Its in a text/diary field with 40 other fields. You would have to somehow parse this out. Is there a simple way to do this in Analytics? Or would it be best if you create a supporting table that is updated to track priority changes when they occur. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: BMC Analytics Report Question
Or do it all in a Meta-Update script J It would process the Text/Diary field, extract the data required from the text and either accumulate it or update another simpler table to report on. About an hour development time. SQL would work but I’d expect development time to be a lot longer – and dependent on the db. To do the task, you need a history of the changes. In effect you’d try to “normalise” a subset of the audit log. The audit does contain that history - just in an inconvenient form. As an aside. I note that you have a different “downward” set than “upward”. I would try to generalise this (of-course) but if you only needed the set of numbers you gave, you could add the integer fields to the Help Desk and do it in workflow. Of course to set older tickets you would still need to process the audit log. Cheers Ben Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email:mailto:Ben.Chernys_AT_softwaretoolhouse.com Ben.Chernys _AT_ softwaretoolhouse.com Web: http://www.softwaretoolhouse.com www.softwaretoolhouse.com Check out Software Tool House's freebies section for an ITSM 7.6.04 forms and fields spreadsheet. Meta-Update, our premium ARS Data tool, lets you automate your imports, migrations, in no time at all, without programming, without staging forms, without merge workflow. http://www.softwaretoolhouse.com/ http://www.softwaretoolhouse.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Huerta Sent: March-20-12 08:06 To: arslist@ARSLIST.ORG Subject: Re: BMC Analytics Report Question ** As I see, you have to options: 1.- Figure out an SQL sentence that provides this information, (You can use the audit). This sentence will be a high CPU and Mem consuming, since the only solution I see is to create a subquerys at the audit to see which log recors are about priory and when this records mean a higher value or lower value than the current value. Another option would be to get the first log value, since it will contain the initial priority. Then you can create a derived table at the universe designer anduse it. Every time you get a report with some dimension of this table it will take long. 2.- Create a new field at HPD:Help Desk that reports the initial priority value, populated at submit. So you can compare this value with the current one to see if goes up or down. Regards, Jose Huerta http://theremedyforit.com/ On Tue, Mar 20, 2012 at 05:15, andrew tokarz andrew_tok...@yahoo.com wrote: ** Curious if anyone has tried to create a report using BMC Analytics where you track the amount of times the priority is upgraded or downgraded in an incident. So for 25000 incidents how many times were the incidents upgraded from: -Low to Critical -Low to Medium -Medium to High -High to Critical or downgraded from: -Critical to Low -Critical to Medium -Medium to Low Audit log tracks when a priority is changed but its not in a single field to report on. Its in a text/diary field with 40 other fields. You would have to somehow parse this out. Is there a simple way to do this in Analytics? Or would it be best if you create a supporting table that is updated to track priority changes when they occur. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Integartion with ITSM Module and Customized
Hi All, we are using one serverA is completely customized with the server version is 7.5 and another serverB is ITSM problem management with the version 7.1 I am looking for single interface to view all the tickets information associated with the ServerA and ServerB Is it possible to achieve my requirement? Do you know a better way? Could you please share your Ideas and suggestions Thanks Sagar ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Unable to save preferences of tables in 7.6.04 SP2
I think we seen this issue but in an earlier version of ARS and it was related to the user not having a record in the AR System User Preference form. Make sure the users have a record in the AR System User Preference form. The table preferences are stored in the Edit tab. Also make sure the user has permissions to write to the form. I am thinking there may have been a permissions issue as well on the form. Not sure if that’s your issue or not but worth taking a look. Todd Arner Great Lakes From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Bajwa, Ibrar Sent: Monday, March 19, 2012 2:43 PM To: arslist@ARSLIST.ORG Subject: Unable to save preferences of tables in 7.6.04 SP2 ** Hello All, We recently just went live with 7.6.04 SP2 and it seems like there’s an issue with being able to save table preferences on the homepage. For example, if I select ‘Assigned to all my groups” with respective company and ‘save’ under preferences, it does not save the settings for next login. Every time users login or come to homepage, they are having to select fields and ‘refresh’ table. I have tested this in multiple browsers. Nothing on support knowledge base either. Has anyone else experienced this? Any thoughts or suggestion to resolve the issue will be appreciated. Screenshot attached. [cid:image001.png@01CD0668.32CA0C00] Ibrar Bajwa Remedy Analyst Brookfield Corporate Operations Technology Services 1 Adelaide Street East, Suite 1400, Toronto, ON M5C 2V9 T 416.649.8249, F 416.649.8245 ibrar.ba...@brookfield.commailto:ibrar.ba...@brookfield.com [Brookfield Logo] View Important disclosures and information about our e-mail policies herehttp://www.brookfield.com/emaildisclaimer. _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ The information contained in this communication may be confidential, is intended only for the use of the recipient(s) named above, and may be legally privileged. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited. If you have received this communication in error, please notify the sender immediately and destroy or delete the original message and any copy of it from your computer system. If you have any questions concerning this message, please contact the sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are inline: image001.pnginline: image002.gif
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- Original Message - From: arslist automatic digest system [mailto:lists...@listserv.rbugs.com] Sent: Tuesday, March 20, 2012 12:00 AM To: arsl...@listserv.rbugs.com arsl...@listserv.rbugs.com Subject: arslist Digest - 19 Mar 2012 (#2012-104) html body p***/p pThe information in this email is confidential and may be legally privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. When addressed to our clients any opinions or advice contained in this email are subject to the terms and conditions expressed in the governing KPMG client engagement letter./p p***/p /body /html ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: invalid relational operator exception from QualifierInfo
Hi,
I was originally using the 7.5 version of the API. I just tried with 7.6.4
and got the same result.
Unfortunately, I don't know how to turn it into an internal representation.
thanks,
Tony
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| From: |
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|LJ LongWing lj.longw...@gmail.com
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| To:|
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|arslist@arslist.org
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| Date: |
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|03/19/2012 10:11 AM
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| Subject: |
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|Re: invalid relational operator exception from QualifierInfo
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| Sent by: |
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|Action Request System discussion list(ARSList) arslist@arslist.org
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Sothat begs the question then...what version of the API are you using?
Have you tried the latest 7.6.4 SP3? Can you try to use turn it into an
internal representation...and then back out to see if it goes there and
back
and comes out the same way it went in?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Anthony Jurado Jr
Sent: Friday, March 16, 2012 5:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: invalid relational operator exception from QualifierInfo
Hi,
Thanks to LJ and Jose for the replies! As suggested I looked at the logs.
The output seems to support the idea that there is a bug in
parseQualification:
When called on a field that works as expected ('Summary' in the example
below) the result is:
SELECT T852.C1,C536870989 FROM T852 WHERE (T852.C8 = 'atl01a')
ORDER
BY C536870944 DESC, 1 ASC
When called on a field that causes an exception ('Associated Asset' in the
example below) the result is:
SELECT T852.C1,C536870989 FROM T852 WHERE (T852.C536870989
ORDER BY
C536870944 DESC, 1 ASC
When called using LIKE instead of = on the 'Associated Asset' the result
is:
SELECT T852.C1,C536870989 FROM T852 WHERE (dbms_lob.instr
(T852.C536870989, 'atl01a') 0) ORDER BY C536870944 DESC, 1 ASC
Unfortunately, while this runs without an error, it does return any
results.
Maybe I'm missing something, but it seems to me that parseQualification is
not generating a working sql statement in the example that causes an
exception. Note that there is no comparison operator or RHS value between
T852.C536870989 and ORDER BY.
Further, the sql statement that is generated when LIKE is used doesn't
result in the correct results.
thanks again,
Tony
-Original Message-
Date:Thu, 15 Mar 2012 09:34:09 -0600
From:LJ LongWing lj.longw...@gmail.com
Subject: Re: invalid relational operator exception from QualifierInfo
Tony,
I have tried doing searches (via the user tool) on 0 length fields and
received errors (I believe it stores them in clob in the db)...but I'm on
SQL, and my error was different...but I suspect that the problem is a DB
problem, not a Remedy problemcan you issue the same query in the user
tool...and then maybe get an sql log of the request and try it directly at
the DB?...I fully suspect you will find that it's a db problem and not an
api
Re: invalid relational operator exception from QualifierInfo
Turning it into the QualifierInfo object turns it into the internal
representation. What I was looking for was for you to then utilize the
below method to turn your QualifierInfo object BACK into a string and
compare it with the string put into the original function...see if they
compare :)
encodeQualification(QualifierInfo qualifier)
Encodes an internal data structure representation of qualification
into String format
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Anthony Jurado Jr
Sent: Tuesday, March 20, 2012 6:30 AM
To: arslist@ARSLIST.ORG
Subject: Re: invalid relational operator exception from QualifierInfo
Hi,
I was originally using the 7.5 version of the API. I just tried with 7.6.4
and got the same result.
Unfortunately, I don't know how to turn it into an internal representation.
thanks,
Tony
|
| From: |
|
---
|
|LJ LongWing lj.longw...@gmail.com
|
---
|
|
| To:|
|
---
|
|arslist@arslist.org
|
---
|
|
| Date: |
|
---
|
|03/19/2012 10:11 AM
|
---
|
|
| Subject: |
|
---
|
|Re: invalid relational operator exception from QualifierInfo
|
---
|
|
| Sent by: |
|
---
|
|Action Request System discussion list(ARSList) arslist@arslist.org
|
---
|
Sothat begs the question then...what version of the API are you using?
Have you tried the latest 7.6.4 SP3? Can you try to use turn it into an
internal representation...and then back out to see if it goes there and
back
and comes out the same way it went in?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Anthony Jurado Jr
Sent: Friday, March 16, 2012 5:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: invalid relational operator exception from QualifierInfo
Hi,
Thanks to LJ and Jose for the replies! As suggested I looked at the logs.
The output seems to support the idea that there is a bug in
parseQualification:
When called on a field that works as expected ('Summary' in the example
below) the result is:
SELECT T852.C1,C536870989 FROM T852 WHERE (T852.C8 =
'atl01a')
ORDER
BY C536870944 DESC, 1 ASC
When called on a field that causes an exception ('Associated Asset' in the
example below) the result is:
SELECT T852.C1,C536870989 FROM T852 WHERE (T852.C536870989
ORDER BY
C536870944 DESC, 1 ASC
When called using LIKE instead of = on the 'Associated Asset' the result
is:
SELECT T852.C1,C536870989 FROM T852 WHERE (dbms_lob.instr
(T852.C536870989, 'atl01a') 0) ORDER BY C536870944 DESC, 1 ASC
Unfortunately, while this runs without an error, it does return any
results.
Maybe I'm missing something, but it seems to me that parseQualification is
not generating a working sql statement in the example that causes an
exception. Note that there is no comparison operator or RHS value between
T852.C536870989 and ORDER BY.
Further, the sql statement that is generated when LIKE is used doesn't
result in the correct results.
thanks again,
Tony
-Original Message-
Date:Thu, 15 Mar 2012 09:34:09 -0600
From:LJ LongWing lj.longw...@gmail.com
Subject: Re: invalid relational operator exception from QualifierInfo
Tony,
I have tried doing searches (via the user tool) on 0 length fields and
received errors (I believe it stores them in clob in the db)...but I'm on
SQL, and my error was different...but I suspect that the problem is a DB
problem,
Re: BMC Analytics Report Question
Those are all good suggestions. The winner seems to be Jose's long SQL query idea, since it fits what data and systems Andrew has. All he has to do now is to come up with the query language! Moving forward, it would be easy enough to create some workflow that fires on submit or modify if the Priority changes, that writes the Priority value and the associated record ID to a new table. You can also have a column in that table tell you what kind of change happened to the Priority - did it go up or down, was it from Medium to High, ect, moving the heavy lifting SQL to the front end, with the added advantage of knowing if the Priority was changed more than once in a particular ticket. Then your Analytics query would run a lot faster. I would do it this way because I haven't figured out how to run decent subqueries yet. Drew Soto Cano Air Base Honduras On Tue, Mar 20, 2012 at 1:25 AM, Ben Chernys ben.cher...@softwaretoolhouse.com wrote: ** Or do it all in a Meta-Update script J It would process the Text/Diary field, extract the data required from the text and either accumulate it or update another simpler table to report on. About an hour development time. SQL would work but I’d expect development time to be a lot longer – and dependent on the db. To do the task, you need a history of the changes. In effect you’d try to “normalise” a subset of the audit log. The audit does contain that history - just in an inconvenient form. As an aside. I note that you have a different “downward” set than “upward”. I would try to generalise this (of-course) but if you only needed the set of numbers you gave, you could add the integer fields to the Help Desk and do it in workflow. Of course to set older tickets you would still need to process the audit log. Cheers Ben Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland Mobile: +49 171 380 2329 GMT + 1 + [ DST ] Email: Ben.Chernys _AT_ softwaretoolhouse.com Web: www.softwaretoolhouse.com Check out Software Tool House's freebies section for an ITSM 7.6.04 forms and fields spreadsheet. Meta-Update, our premium ARS Data tool, lets you automate your imports, migrations, in no time at all, without programming, without staging forms, without merge workflow. http://www.softwaretoolhouse.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Huerta Sent: March-20-12 08:06 To: arslist@ARSLIST.ORG Subject: Re: BMC Analytics Report Question ** As I see, you have to options: 1.- Figure out an SQL sentence that provides this information, (You can use the audit). This sentence will be a high CPU and Mem consuming, since the only solution I see is to create a subquerys at the audit to see which log recors are about priory and when this records mean a higher value or lower value than the current value. Another option would be to get the first log value, since it will contain the initial priority. Then you can create a derived table at the universe designer anduse it. Every time you get a report with some dimension of this table it will take long. 2.- Create a new field at HPD:Help Desk that reports the initial priority value, populated at submit. So you can compare this value with the current one to see if goes up or down. Regards, Jose Huerta http://theremedyforit.com/ On Tue, Mar 20, 2012 at 05:15, andrew tokarz andrew_tok...@yahoo.com wrote: ** Curious if anyone has tried to create a report using BMC Analytics where you track the amount of times the priority is upgraded or downgraded in an incident. So for 25000 incidents how many times were the incidents upgraded from: -Low to Critical -Low to Medium -Medium to High -High to Critical or downgraded from: -Critical to Low -Critical to Medium -Medium to Low Audit log tracks when a priority is changed but its not in a single field to report on. Its in a text/diary field with 40 other fields. You would have to somehow parse this out. Is there a simple way to do this in Analytics? Or would it be best if you create a supporting table that is updated to track priority changes when they occur. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
CI Viewer consistency
We have a user complaining because the CI viewer isn't 100% consistent. Occasionally it won't display the image-just a blank screen. From what I remember, this has always been the case (even back when we had CMDB 2.1). If you were to try and draw something 15 or 20 times, 1 time it might not work...but it does if you do it again. In the user's opinion, that is unacceptable. Does anyone have a CI Viewer that is 100% consistent? Any tips for trying to make it more reliable? CMDB 7.6 p2 Midtier 7.5 p8 Customer is using IE8 Firefox Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
deleting a particular field values of record before or after saving.
Hi all, Env:ARsystem 7.5 patch4 Database:2005 sql server sp2 I want some tips I don't want some costume field values to be saved before saving they should be deleted.I am trying to use Application-Delete-Entry-$1$-$columnvalue$. It is not working any suggestions for work around. Thanks G -- View this message in context: http://old.nabble.com/deleting-a-particular-field-values-of-record-before-or-after-saving.-tp33539077p33539077.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Day light saving time
Thank you Joe. How do I update the OS. Jianqi Cen From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: March 19, 2012 04:00 PM To: arslist@ARSLIST.ORG Subject: Re: Day light saving time Jianqi, I cant claim to be an expert on issues related to timezones and DST conventions, but I may have a theory for your issue. Some time ago I recall, there was an universal adjustment to the switch.. If I recall right, the day on which the time changes were changed. To reflect this in the digital world, OS updates were required. I'm guessing, one of your two clients (the one that shows it incorrectly) does not have that update.. Joe From: Cen, Jianqimailto:jianqi@cra-arc.gc.ca Sent: Monday, March 19, 2012 3:42 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Day light saving time ** Hi: A user believes there is a bug related to daylight time saving in software. I can reproduce it. Steps: 1). If I have locale-TimeZone sets to blank, and creates an incident, its Create Date is 2012-03-19 01:55:06 PM. 2). However, when I change the TimeZone to GMT-5:00 (EST) America/New_York, Create Date of the same incident becomes 2012-03-19 12:55:06 PM. There is one hour defference. My time zone is GMT-5:00 (EST) US Canada. These two time zones are GMT-5:00. Do you know why these two GMT-5:00 setting shows one hour defference for the same incident. This happens to incidents created between new day light saving time (second week of March) and old day light saving time (first week of April). Thanks Jianqi Cen _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Day light saving time
Assuming that this may be the issue, your OS updates will be available with the OS vendor. For e.g. Microsoft updates are done using the web update feature built within the OS, called Windows Update. Similarly other operating systems would have their own methods for updating security and bug fixes. Joe From: Cen, Jianqi Sent: Tuesday, March 20, 2012 10:22 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Day light saving time ** Thank you Joe. How do I update the OS. Jianqi Cen From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: March 19, 2012 04:00 PM To: arslist@ARSLIST.ORG Subject: Re: Day light saving time Jianqi, I cant claim to be an expert on issues related to timezones and DST conventions, but I may have a theory for your issue. Some time ago I recall, there was an universal adjustment to the switch.. If I recall right, the day on which the time changes were changed. To reflect this in the digital world, OS updates were required. I’m guessing, one of your two clients (the one that shows it incorrectly) does not have that update.. Joe From: Cen, Jianqi Sent: Monday, March 19, 2012 3:42 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Day light saving time ** Hi: A user believes there is a bug related to daylight time saving in software. I can reproduce it. Steps: 1). If I have locale-TimeZone sets to blank, and creates an incident, its Create Date is 2012-03-19 01:55:06 PM. 2). However, when I change the TimeZone to GMT-5:00 (EST) America/New_York, Create Date of the same incident becomes 2012-03-19 12:55:06 PM. There is one hour defference. My time zone is GMT-5:00 (EST) US Canada. These two time zones are GMT-5:00. Do you know why these two GMT-5:00 setting shows one hour defference for the same incident. This happens to incidents created between new day light saving time (second week of March) and old day light saving time (first week of April). Thanks Jianqi Cen ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: deleting a particular field values of record before or after saving.
That’s not the use of Application-Delete-Entry. This run process is used to delete an entry (row) from a table, and not used to set a column to NULL what seems to be what you are attempting.. To set a column value to NULL use the Set Fields action or a Push Fields action depending on which one is more appropriate for your situation, and set that field to the $NULL$ keyword. Joe -Original Message- From: gok's Sent: Tuesday, March 20, 2012 10:17 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: deleting a particular field values of record before or after saving. Hi all, Env:ARsystem 7.5 patch4 Database:2005 sql server sp2 I want some tips I don't want some costume field values to be saved before saving they should be deleted.I am trying to use Application-Delete-Entry-$1$-$columnvalue$. It is not working any suggestions for work around. Thanks G ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
CMDBSync AST View Workflow
ARS 764 sp2 ITSM 764 Stack Installer Created a custom class. Added a few attributes. All looks good. I then ran Sync Asset with UI utility from with ITSM. The process took about 12 minutes to complete. When finished I had an AST form for my new class but it did not have any work flow. I removed the AST form and tried again but still no work flow. None of the buttons or navigation links work. The log file has some messages about duplicate IDs (which don't make any sense) but nothing else other than that. Thoughts? Frank Caruso ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: deleting a particular field values of record before or after saving.
Use a set fields action and set those fields to $NULL$. Set field actions are performed before the data is committed to the database. Jason On Mar 20, 2012, at 10:17 AM, gok's gmedise...@yahoo.com wrote: Hi all, Env:ARsystem 7.5 patch4 Database:2005 sql server sp2 I want some tips I don't want some costume field values to be saved before saving they should be deleted.I am trying to use Application-Delete-Entry-$1$-$columnvalue$. It is not working any suggestions for work around. Thanks G -- View this message in context: http://old.nabble.com/deleting-a-particular-field-values-of-record-before-or-after-saving.-tp33539077p33539077.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ARERR 3377 (LDAP Errors) and Filter Error Handlers
Thad, I read this mail yesterday morning and didn't have a clue..it appears that BMC will likely need to update their routine to recognize it as an error and utilize the handler. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser Sent: Tuesday, March 20, 2012 10:08 AM To: arslist@ARSLIST.ORG Subject: Fwd: ARERR 3377 (LDAP Errors) and Filter Error Handlers ** One of these days I will learn that Friday night is not the best time to send a question to the list. :-) Anyone have any thoughts on the below question? Thanks in advance, Thad -- Forwarded message -- From: Thad Esser thad.es...@gmail.com Date: Fri, Mar 16, 2012 at 6:59 PM Subject: ARERR 3377 (LDAP Errors) and Filter Error Handlers To: arslist@arslist.org Hello, We have an LDAP Vendor form that integrates with Active Directory. While trying to add some error trapping, it seems that the errors from LDAP don't trigger the ARS error handling of filters. I have a simple filter that adds a user to the member attribute of an AD Group. It works fine and has for years. Today, I added an error handler to that filter so that I could gracefully deal with situations where the member add failed. To test this, I am intentionally trying to add a user to a DN for which my LDAP account doesn't have access. I do get this message in the arerror.log (and on screen) so ARS does recognize it as an error: The LDAP operation has failed : Insufficient access (LDAPERR 50)2098: SecErr: DSID-03150A48, problem 4003 (INSUFF_ACCESS_RIGHTS), data 0 (ARERR 3377) The filter log shows the set field processing on the member field, but there is no indication of an error other than the last line: FLTR /* Fri Mar 16 2012 19:14:18.0717 */ Checking TRG:ADG:UserDN_AddToGroup (999) FLTR-- Passed -- perform actions FLTR 0: Set Fields FLTR members (536870921) = CN= userinfo1^|^CN= userinfo2^|^CN= userinfo3 FLTR /* Fri Mar 16 2012 19:14:18.0795 */ End of filter processing (phase 1) -- Operation - SET on TRG:Active Directory:Group - snip DN FLTR /* Fri Mar 16 2012 19:14:18.1717 */Canceled filter processing due to error I added an error message action to test the error handler, and it triggered as expected: FLTR /* Fri Mar 16 2012 19:45:13.6116 */ Checking TRG:ADG:UserDN_AddToGroup (999) FLTR-- Passed -- perform actions FLTR 0: Set Fields FLTR members (536870921) = CN= userinfo1^|^CN= userinfo2^|^CN= userinfo3 FLTR 1: Message FLTR test error message. FLTR Error while performing filter action: Error 1 FLTR Filter TRG:ADG:UserDN_AddToGroup: Calling filter error handler zzz:TempErrorHandler FLTR /* Fri Mar 16 2012 19:45:13.6276 */ Checking zzz:TempErrorHandler (999) FLTR-- Passed -- perform actions FLTR 0: Set Fields FLTR z1D_Char01 (536870922) = This is the error handler handling the error. FLTR Filter zzz:TempErrorHandler: Successfully handled filter error FLTR Filter TRG:ADG:UserDN_AddToGroup FLTR /* Fri Mar 16 2012 19:45:13.6277 */ End of filter processing (phase 1) -- Operation - SET on TRG:Active Directory:Group - snip DN FLTR /* Fri Mar 16 2012 19:45:13.7246 */Canceled filter processing due to error So, does anyone have any ideas on how I can get ARS to see the LDAP error as an error? Thanks, Thad ARS 7.1 on AIX 5.3 ITSM 7.0.3 Oracle 10g Remote _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ARERR 3377 (LDAP Errors) and Filter Error Handlers
You do not have Supress-Warning turned on in the ar.conf file do you? If you do, make sure that none of the related errors (3377 specifically) are not on the list to be suppressed.. Joe From: LJ LongWing Sent: Tuesday, March 20, 2012 12:22 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: ARERR 3377 (LDAP Errors) and Filter Error Handlers ** Thad, I read this mail yesterday morning and didn’t have a clue….it appears that BMC will likely need to update their routine to recognize it as an error and utilize the handler. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser Sent: Tuesday, March 20, 2012 10:08 AM To: arslist@ARSLIST.ORG Subject: Fwd: ARERR 3377 (LDAP Errors) and Filter Error Handlers ** One of these days I will learn that Friday night is not the best time to send a question to the list. :-) Anyone have any thoughts on the below question? Thanks in advance, Thad -- Forwarded message -- From: Thad Esser thad.es...@gmail.com Date: Fri, Mar 16, 2012 at 6:59 PM Subject: ARERR 3377 (LDAP Errors) and Filter Error Handlers To: arslist@arslist.org Hello, We have an LDAP Vendor form that integrates with Active Directory. While trying to add some error trapping, it seems that the errors from LDAP don't trigger the ARS error handling of filters. I have a simple filter that adds a user to the member attribute of an AD Group. It works fine and has for years. Today, I added an error handler to that filter so that I could gracefully deal with situations where the member add failed. To test this, I am intentionally trying to add a user to a DN for which my LDAP account doesn't have access. I do get this message in the arerror.log (and on screen) so ARS does recognize it as an error: The LDAP operation has failed : Insufficient access (LDAPERR 50)2098: SecErr: DSID-03150A48, problem 4003 (INSUFF_ACCESS_RIGHTS), data 0 (ARERR 3377) The filter log shows the set field processing on the member field, but there is no indication of an error other than the last line: FLTR /* Fri Mar 16 2012 19:14:18.0717 */ Checking TRG:ADG:UserDN_AddToGroup (999) FLTR-- Passed -- perform actions FLTR 0: Set Fields FLTR members (536870921) = CN= userinfo1^|^CN= userinfo2^|^CN= userinfo3 FLTR /* Fri Mar 16 2012 19:14:18.0795 */ End of filter processing (phase 1) -- Operation - SET on TRG:Active Directory:Group - snip DN FLTR /* Fri Mar 16 2012 19:14:18.1717 */Canceled filter processing due to error I added an error message action to test the error handler, and it triggered as expected: FLTR /* Fri Mar 16 2012 19:45:13.6116 */ Checking TRG:ADG:UserDN_AddToGroup (999) FLTR-- Passed -- perform actions FLTR 0: Set Fields FLTR members (536870921) = CN= userinfo1^|^CN= userinfo2^|^CN= userinfo3 FLTR 1: Message FLTR test error message. FLTR Error while performing filter action: Error 1 FLTR Filter TRG:ADG:UserDN_AddToGroup: Calling filter error handler zzz:TempErrorHandler FLTR /* Fri Mar 16 2012 19:45:13.6276 */ Checking zzz:TempErrorHandler (999) FLTR-- Passed -- perform actions FLTR 0: Set Fields FLTR z1D_Char01 (536870922) = This is the error handler handling the error. FLTR Filter zzz:TempErrorHandler: Successfully handled filter error FLTR Filter TRG:ADG:UserDN_AddToGroup FLTR /* Fri Mar 16 2012 19:45:13.6277 */ End of filter processing (phase 1) -- Operation - SET on TRG:Active Directory:Group - snip DN FLTR /* Fri Mar 16 2012 19:45:13.7246 */Canceled filter processing due to error So, does anyone have any ideas on how I can get ARS to see the LDAP error as an error? Thanks, Thad ARS 7.1 on AIX 5.3 ITSM 7.0.3 Oracle 10g Remote ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Server Group without load sharing
Hello all, I am working on a new configuration for ARS 7.6.4, with ITSM and Atrium CMDB. The server group documentation is mostly oriented around setting up load-shared systems, but also notes you can set up a user server (that users connect to directly) and process server(s). As we are on the smaller side, I don't think the full three load-shared servers recommended is necessary, but I do think it would be helpful to segregate the users from the processes that tend to run long and heavy. Has anyone had experience with how effective splitting the user and process demands is in preventing slowdowns and/or with which were the most effective to segregate (Email Engine, Escalations, Atrium Integrator/Reconciliation, etc)? Any issues that you've run across that effected standard functioning or other considerations you think I should take into account? Kelly Logan, Sr. Systems Administrator (Remedy), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.commailto:kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Dev Studio and purging old records
Can anyone in this group point me to good documentation on how to purge, not archive, old Incident/Change/problem/SRM tickets. I have many many years worth of data that needs cleaning up and I'm not finding any good doc files on the BMC site. I must be using a bad search string? Thanks, Larry B. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ARERR 3377 (LDAP Errors) and Filter Error Handlers
Joe, I hadn't thought of that, as the error does show up in the error log. I double checked and am not supressing any warnings. Thanks, Thad On Tue, Mar 20, 2012 at 9:26 AM, Joe Martin D'Souza jdso...@shyle.netwrote: ** You do not have Supress-Warning turned on in the ar.conf file do you? If you do, make sure that none of the related errors (3377 specifically) are not on the list to be suppressed.. Joe *From:* LJ LongWing lj.longw...@gmail.com *Sent:* Tuesday, March 20, 2012 12:22 PM *Newsgroups:* public.remedy.arsystem.general *To:* arslist@ARSLIST.ORG *Subject:* Re: ARERR 3377 (LDAP Errors) and Filter Error Handlers ** Thad, I read this mail yesterday morning and didn’t have a clue….it appears that BMC will likely need to update their routine to recognize it as an error and utilize the handler. *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Thad Esser *Sent:* Tuesday, March 20, 2012 10:08 AM *To:* arslist@ARSLIST.ORG *Subject:* Fwd: ARERR 3377 (LDAP Errors) and Filter Error Handlers ** One of these days I will learn that Friday night is not the best time to send a question to the list. :-) Anyone have any thoughts on the below question? Thanks in advance, Thad -- Forwarded message -- From: *Thad Esser* thad.es...@gmail.com Date: Fri, Mar 16, 2012 at 6:59 PM Subject: ARERR 3377 (LDAP Errors) and Filter Error Handlers To: arslist@arslist.org Hello, We have an LDAP Vendor form that integrates with Active Directory. While trying to add some error trapping, it seems that the errors from LDAP don't trigger the ARS error handling of filters. I have a simple filter that adds a user to the member attribute of an AD Group. It works fine and has for years. Today, I added an error handler to that filter so that I could gracefully deal with situations where the member add failed. To test this, I am intentionally trying to add a user to a DN for which my LDAP account doesn't have access. I do get this message in the arerror.log (and on screen) so ARS does recognize it as an error: The LDAP operation has failed : Insufficient access (LDAPERR 50)2098: SecErr: DSID-03150A48, problem 4003 (INSUFF_ACCESS_RIGHTS), data 0 (ARERR 3377) The filter log shows the set field processing on the member field, but there is no indication of an error other than the last line: FLTR /* Fri Mar 16 2012 19:14:18.0717 */ Checking TRG:ADG:UserDN_AddToGroup (999) FLTR-- Passed -- perform actions FLTR 0: Set Fields FLTR members (536870921) = CN= userinfo1^|^CN= userinfo2^|^CN= userinfo3 FLTR /* Fri Mar 16 2012 19:14:18.0795 */ End of filter processing (phase 1) -- Operation - SET on TRG:Active Directory:Group - snip DN FLTR /* Fri Mar 16 2012 19:14:18.1717 */Canceled filter processing due to error I added an error message action to test the error handler, and it triggered as expected: FLTR /* Fri Mar 16 2012 19:45:13.6116 */ Checking TRG:ADG:UserDN_AddToGroup (999) FLTR-- Passed -- perform actions FLTR 0: Set Fields FLTR members (536870921) = CN= userinfo1^|^CN= userinfo2^|^CN= userinfo3 FLTR 1: Message FLTR test error message. FLTR Error while performing filter action: Error 1 FLTR Filter TRG:ADG:UserDN_AddToGroup: Calling filter error handler zzz:TempErrorHandler FLTR /* Fri Mar 16 2012 19:45:13.6276 */ Checking zzz:TempErrorHandler (999) FLTR-- Passed -- perform actions FLTR 0: Set Fields FLTR z1D_Char01 (536870922) = This is the error handler handling the error. FLTR Filter zzz:TempErrorHandler: Successfully handled filter error FLTR Filter TRG:ADG:UserDN_AddToGroup FLTR /* Fri Mar 16 2012 19:45:13.6277 */ End of filter processing (phase 1) -- Operation - SET on TRG:Active Directory:Group - snip DN FLTR /* Fri Mar 16 2012 19:45:13.7246 */Canceled filter processing due to error So, does anyone have any ideas on how I can get ARS to see the LDAP error as an error? Thanks, Thad ARS 7.1 on AIX 5.3 ITSM 7.0.3 Oracle 10g Remote _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Job Opportunity Send Resume to: cwer...@windwardits.com
Hello Remedy Experts!! Wanted to reach out to all of you about an opportunity Windward has available right now. We're looking to bring on several full-time employees to join our team for an exciting opportunity that will give you the chance to be trained on all the latest remedy technologies. We are working directly with one of our commercial clients that is in need of remedy developers with about 6-10 years of remedy experience and experience with ITSM up to version 7.x. These candidates MUST BE US CITIZENS AND BE ABLE TO OBTAIN A DOD SECRET CLEARANCE. You will go through a few weeks of training on the latest version of ITSM 7.6.4 and will then be utilized on a project working directly with the client. This position will require extensive travel throughout the United States to multiple government sites. If this is an opportunity you're interested in please send me a copy of your resume or call me on my cell number below. Feel free to pass my information along to your colleagues. Thanks, Christopher Werner Technical Recruiter (703) 812-0117 (desk) (571) 234-0586 (cell) cwer...@windwardits.commailto:cwer...@windwardits.com [cid:image001.jpg@01CD06A0.F4310640]http://www.windwardits.com/index.php ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are inline: image001.jpg
Re: Permission's mismatch between User and people form
Hi All, Thanks a lot for your valuable suggestions. :) The issue seems to be inconsistent and many records are having this mismatch. There are many profiles being affected by this. Like mentioned earlier, is it possible to update all the records . On Tue, Mar 20, 2012 at 12:19 PM, Ben Chernys ben.cher...@softwaretoolhouse.com wrote: ** The form is called “CTM:People Permission Groups” (memorised). You are correct Danny, CTM:People looks only at this form. ** ** I have seen issues with the Data Management Tool in 7.6 that imported these records and did not cause the appropriate workflow to update the User form. I didn’t investigate but simply corrected the User records with a Meta-Update script. ** ** In the Remedy server, permissions can only be given by the User form (or an AREA plug-in). Adding the CTM:People Permission Groups record – through the GUI or with a display-only field set correctly – causes an update of the User form. Workflow (in this case ITSM workflow), plug-ins etc can do what they like. Hence the CTM:People Permission Groups form. ** ** *“The likely cause”* ** ** *The reverse is not true.* That is: adding (or changing) the User form does not create / delete / modify the CTM:People Permission Groups records (and cannot: there would be some missing info). ** ** Hence, making a change to the User, and then making a change to the People record, can cause an overwrite to the User record. ** ** I would suggest also that in these cases you manually add some CTM:People Permission Groups records (either directly or through the Data Management Tool. ** ** Cheers Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email: Ben.Chernys _AT_ softwaretoolhouse.comBen.Chernys_AT_softwaretoolhouse.com Web: www.softwaretoolhouse.com Check out Software Tool House's freebies section for an ITSM 7.6.04 forms and fields spreadsheet. *Meta-Update**,* our premium ARS Data tool, lets you automate your imports, migrations, *in no time at all*, without programming, without staging forms, without merge workflow. http://www.softwaretoolhouse.com/ ** ** ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Danny Kellett *Sent:* March-19-12 23:14 *To:* arslist@ARSLIST.ORG *Subject:* Re: Permission's mismatch between User and people form ** ** ** Hi, ** ** Open the people permissions form. (Sorry cant remember the actual name, not in front of ITSM) and add the persons details there. Those tables in the People form do not look at the User form for the group / permission info. ** ** Regards Danny ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Sam Anderson *Sent:* 19 March 2012 20:27 *To:* arslist@ARSLIST.ORG *Subject:* Permission's mismatch between User and people form ** ** ** Hi All, ITSM Version:7.6 DB:SQL What could be the possible cause for the following Problem:Permission found in User form are not in People form. EX:1.User has Incident Master permission in user form but Only Incident user permission in people form 2.Change user present in user form but no change permission in people form. -- Thanks Regards Sam _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Thanks Regards Sam ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: error in work order
Hi , No users are having different first and last name. No dual account.Users are having work order master permissions work order assignee role. Floating license. Does it has something to do with license or entitlement . Users are able to save the ticket , problem occurs only when they try to re assign the ticket to someone from the same team. On Tue, Mar 20, 2012 at 3:37 AM, Saji Philip sphili...@gmail.com wrote: ** Do these people have similar names? Or do they have dual accounts, ie an admin account and a regular account? On Mar 19, 2012 3:36 PM, Sam Anderson samanderson...@gmail.com wrote: ** Hi All, Require suggestion on the following.Getting error in work order when user tries to re-assign the ticket to someone from the same group.All the people in a particular group has the same permission and roles.ITSM 7.6.Error says Requested Foruser can't be uniquely identified from the list, please select user from the list . We get the error eventhough we search the people name from the list and choose it from the list. -- Thanks Regards Sam _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Thanks Regards Sam ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
In built functionality
Hi All, Just would like to know the in built functionality of the remedy product. When we create change from a work order or from an incident, will the Requested for info gets copied to the change ticket or not ? If yes, is this the way how the product works by default or do we need to do the customization to make it work? I havent tried this before so any information would be useful. :) -- Thanks Regards Sam ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ARERR 3377 (LDAP Errors) and Filter Error Handlers
If you suppress errors, to the best of my knowledge, the ARS suppresses it only from being displayed on the user console. Suppressed errors and warnings still happen on the background and are logged by the arerror.log file. Joe From: Thad Esser Sent: Tuesday, March 20, 2012 2:01 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: ARERR 3377 (LDAP Errors) and Filter Error Handlers ** Joe, I hadn't thought of that, as the error does show up in the error log. I double checked and am not supressing any warnings. Thanks, Thad On Tue, Mar 20, 2012 at 9:26 AM, Joe Martin D'Souza jdso...@shyle.net wrote: ** You do not have Supress-Warning turned on in the ar.conf file do you? If you do, make sure that none of the related errors (3377 specifically) are not on the list to be suppressed.. Joe From: LJ LongWing Sent: Tuesday, March 20, 2012 12:22 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: ARERR 3377 (LDAP Errors) and Filter Error Handlers ** Thad, I read this mail yesterday morning and didn’t have a clue….it appears that BMC will likely need to update their routine to recognize it as an error and utilize the handler. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser Sent: Tuesday, March 20, 2012 10:08 AM To: arslist@ARSLIST.ORG Subject: Fwd: ARERR 3377 (LDAP Errors) and Filter Error Handlers ** One of these days I will learn that Friday night is not the best time to send a question to the list. :-) Anyone have any thoughts on the below question? Thanks in advance, Thad -- Forwarded message -- From: Thad Esser thad.es...@gmail.com Date: Fri, Mar 16, 2012 at 6:59 PM Subject: ARERR 3377 (LDAP Errors) and Filter Error Handlers To: arslist@arslist.org Hello, We have an LDAP Vendor form that integrates with Active Directory. While trying to add some error trapping, it seems that the errors from LDAP don't trigger the ARS error handling of filters. I have a simple filter that adds a user to the member attribute of an AD Group. It works fine and has for years. Today, I added an error handler to that filter so that I could gracefully deal with situations where the member add failed. To test this, I am intentionally trying to add a user to a DN for which my LDAP account doesn't have access. I do get this message in the arerror.log (and on screen) so ARS does recognize it as an error: The LDAP operation has failed : Insufficient access (LDAPERR 50)2098: SecErr: DSID-03150A48, problem 4003 (INSUFF_ACCESS_RIGHTS), data 0 (ARERR 3377) The filter log shows the set field processing on the member field, but there is no indication of an error other than the last line: FLTR /* Fri Mar 16 2012 19:14:18.0717 */ Checking TRG:ADG:UserDN_AddToGroup (999) FLTR-- Passed -- perform actions FLTR 0: Set Fields FLTR members (536870921) = CN= userinfo1^|^CN= userinfo2^|^CN= userinfo3 FLTR /* Fri Mar 16 2012 19:14:18.0795 */ End of filter processing (phase 1) -- Operation - SET on TRG:Active Directory:Group - snip DN FLTR /* Fri Mar 16 2012 19:14:18.1717 */Canceled filter processing due to error I added an error message action to test the error handler, and it triggered as expected: FLTR /* Fri Mar 16 2012 19:45:13.6116 */ Checking TRG:ADG:UserDN_AddToGroup (999) FLTR-- Passed -- perform actions FLTR 0: Set Fields FLTR members (536870921) = CN= userinfo1^|^CN= userinfo2^|^CN= userinfo3 FLTR 1: Message FLTR test error message. FLTR Error while performing filter action: Error 1 FLTR Filter TRG:ADG:UserDN_AddToGroup: Calling filter error handler zzz:TempErrorHandler FLTR /* Fri Mar 16 2012 19:45:13.6276 */ Checking zzz:TempErrorHandler (999) FLTR-- Passed -- perform actions FLTR 0: Set Fields FLTR z1D_Char01 (536870922) = This is the error handler handling the error. FLTR Filter zzz:TempErrorHandler: Successfully handled filter error FLTR Filter TRG:ADG:UserDN_AddToGroup FLTR /* Fri Mar 16 2012 19:45:13.6277 */ End of filter processing (phase 1) -- Operation - SET on TRG:Active Directory:Group - snip DN FLTR /* Fri Mar 16 2012 19:45:13.7246 */Canceled filter processing due to error So, does anyone have any ideas on how I can get ARS to see the LDAP error as an error? Thanks, Thad ARS 7.1 on AIX 5.3 ITSM 7.0.3 Oracle 10g Remote ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Job Opportunity Send Resume to: cwer...@windwardits.com
Hi, When I run a query from the database on arschema, field and field_dispprop tables to get fields Name and Label from a join table (HPD:Search-Assignment Logs), how can I identify which fields are from the primary form, which fields are from secondary form? Anyone know where join information properties are stored in the database? Any help is highly appreciated. Regards, Suping Li NOTICE: All information in and attached to the e-mail(s) below may be proprietary, confidential, privileged and otherwise protected from improper or erroneous disclosure. If you are not the sender's intended recipient, you are not authorized to intercept, read, print, retain, copy, forward, or disseminate this message. If you have erroneously received this communication, please notify the sender immediately by phone (704-758-1000) or by e-mail and destroy all copies of this message (electronic, paper, or otherwise). Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Recall: Job Opportunity Send Resume to: cwer...@windwardits.com
Li, Suping - Suping would like to recall the message, Job Opportunity Send Resume to: cwer...@windwardits.com. NOTICE: All information in and attached to the e-mail(s) below may be proprietary, confidential, privileged and otherwise protected from improper or erroneous disclosure. If you are not the sender's intended recipient, you are not authorized to intercept, read, print, retain, copy, forward, or disseminate this message. If you have erroneously received this communication, please notify the sender immediately by phone (704-758-1000) or by e-mail and destroy all copies of this message (electronic, paper, or otherwise). Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Query to get the field properties
Hi, When I run a query from the database on arschema, field and field_dispprop tables to get fields Name and Label from a join table (HPD:Search-Assignment Logs), how can I identify which fields are from the primary form, which fields are from secondary form? Anyone know where join information properties are stored in the database? Any help is highly appreciated. Regards, Suping Li NOTICE: All information in and attached to the e-mail(s) below may be proprietary, confidential, privileged and otherwise protected from improper or erroneous disclosure. If you are not the sender's intended recipient, you are not authorized to intercept, read, print, retain, copy, forward, or disseminate this message. If you have erroneously received this communication, please notify the sender immediately by phone (704-758-1000) or by e-mail and destroy all copies of this message (electronic, paper, or otherwise). Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: CMDBSync AST View Workflow
I personally never use it as it never does quite what you expect. It has the habit of adding hidden fields and tabs to views that you don't need which clutters the view in dev studio and will need extra time to render to the user. I would: - export the AST form from the parent class to an XML - edit the ~ 6 lines of the XML that, for example, define the join to reflect the new class - import the new form and add it to the asset application - share the workflow of the parent with it - update the share applications record with the new form name Cheers Peter -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Frank Caruso Sent: 20 March 2012 15:25 To: arslist@ARSLIST.ORG Subject: CMDBSync AST View Workflow ARS 764 sp2 ITSM 764 Stack Installer Created a custom class. Added a few attributes. All looks good. I then ran Sync Asset with UI utility from with ITSM. The process took about 12 minutes to complete. When finished I had an AST form for my new class but it did not have any work flow. I removed the AST form and tried again but still no work flow. None of the buttons or navigation links work. The log file has some messages about duplicate IDs (which don't make any sense) but nothing else other than that. Thoughts? Frank Caruso ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: BMC's Future on the horizon.. IMHO
Hi all, So going to the original first 4 months old message - was IE9 with flash 10.3 compatibility issue resolved? Cheers Vaibh Sent from my iPhone On 20/03/2012, at 12:03 PM, Shellman, David dave.shell...@te.com wrote: ** I agree. As you said it's so close. I do get encouragement from Dave's last sentence. Dave On Mar 19, 2012, at 8:28 PM, Jason Miller jason.mil...@gmail.com wrote: ** There will always be those use cases where offline access is needed, bandwidth usage considerations, additional security, etc. I am noticing customers/users getting frustrated that they can pull up a Mid Tier page on their mobile device and almost use the system. Today's Mid Tier is so close to working for those users/companies that do not need the extra benefits of a mobility solution (and are not trying to use the Overview Console, SHR:LandingConsole, etc.). Jason On Mon, Mar 19, 2012 at 1:14 PM, Easter, David david_eas...@bmc.com wrote: ** Hi Dave, Business needs in a mobile environment can differ from those that can be solved purely through a web client/server based solution. For example, mobile users may not have consistent (or cost-effective) connectivity or sufficient bandwidth to utilize a traditional web-based client/server model. These kind of users benefit strongly from a “native” application that may use concepts like store-and-forward. We’ve encountered, for example, mobile customers who work in remote locations with no cellular access – but still need to update Remedy tickets in the field. Once they return to a location where their network connectivity is returned, that information is transferred back to the Remedy application. In a purely web based application, you wouldn’t even be able to bring up the web app if you had no connectivity to the web server… Both models work in their own respective environments. While I can’t discuss futures in a public forum, be assured that we’re thinking about the best ways to address the needs of all kinds of mobile environments – local Wi-Fi/high bandwidth environments vs. remote low/now service environments, out-of-the-box simplicity vs. customized applications, etc. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Monday, March 19, 2012 12:48 PM To: arslist@ARSLIST.ORG Subject: Re: BMC's Future on the horizon.. IMHO ** Dave, I understand the track that BMC/Remedy has headed done. However, I do not understand why a company would need to purchase a product to support mobile devices in a web environment. Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Monday, March 19, 2012 3:34 PM To: arslist@ARSLIST.ORG Subject: Re: BMC's Future on the horizon.. IMHO ** There are solutions available for both types of customers – those that want an “Out-of-the-Box” application that meets their business needs and those that want to create custom (or customized) mobile applications based on AR System. Feel free to contact your BMC representative for additional information on a solution that works best for you and your organization. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Monday, March 19, 2012 12:23 PM To: arslist@ARSLIST.ORG Subject: Re: BMC's Future on the horizon.. IMHO ** Thanks David.. To come to think of it yes, I think I had downloaded an app, but from what I recall, it wasn’t customizable? Which is why I wasn’t leaning on that being an ‘ideal’ solution.. Just as any other app on an iPhone or iPad, it was a static application that ignored your form level customizations.. Do I remember right ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Performance Testing with HP PerformanceCenter
Listers, Anyone had any luck SUCCESSFULLY doing performance testing on Remedy using HP PerformanceCenter on ARS/ITSM 7.6.04? Yes, I'm aware it's not supported and that BMC's stated recommendations are Microfocus SilkPerformer or Scapa TPP but I'm curious if anyone else has had any luck with HP. We were able to successfully run some scripts in Change Management, but have been fighting trying to get Incident scripts to run. BMC Support is standing behind the not supported stance, which is fine, but just curious if this is another item that is not supported, but that others have gotten to work. Trying to avoid buying another expensive enterprise performance testing tool as we already have one. Thanks. Nate. Nathan Aker ITSM Solution Architect ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
RKM 7.2 SRL
Hi All - Does anyone know if you can (and how) to change the SRL in RKM 7.2? We would like to remove some columns, preferably only when looking from the Incident tab. ARS 7.1 p 6 ITSM 7.0.3 p 9 Window 2003 MS SQ 2005 IIS/Tomcat RKM 7.2 p 4 MidTier 7.5 p 3 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Convert multiple escalations to filters for use in a filter guide
Hi All Does anyone know of an easy way of converting escalations into filters? I have about 10 escalations that copy information from LDAP into remedy (10 because they are different OU's in active directory) and for testing purposes, I was going to create a filter guide to push information from LDAP to CTM:People (and my active directory form which sits in between) Thanks Regards, Michael Benz Remedy Programer www.holcim.com.auhttp://www.holcim.com.au/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
End user workstation's hardware/software recommendations from BMC for ARS/ITSM 7.6.04
Hi All, I am looking for an official document saying something about recommended hardware/software specifications for end user for ARS/ITSM 7.6.04. There is no document at below location saying anything about recommended end user workstation config : http://www.bmc.com/support/reg/remedy-compatibility-tables.html http://media.cms.bmc.com/documents/AR+System+7.6.04+Compatibility+Matrix.pdf Any comments are appreciated. Cheers! Vaibh Sent from my iPhone ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: error in work order
For some reason, this happens when you have two or more enabled profiles with the same First Name and Last Name. If you disable one of the profile, you will be able to bypass this error. Do active link logging and modify the workflow that fires the error message. Moe. From: Sam Anderson [mailto:samanderson...@gmail.com] Sent: Monday, March 19, 2012 4:26 PM Subject: error in work order ** Hi All, Require suggestion on the following.Getting error in work order when user tries to re-assign the ticket to someone from the same group.All the people in a particular group has the same permission and roles.ITSM 7.6.Error says Requested Foruser can't be uniquely identified from the list, please select user from the list . We get the error eventhough we search the people name from the list and choose it from the list. -- Thanks Regards Sam _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Convert multiple escalations to filters for use in a filter guide
You could define one escalation that fires and creates a record in a temporary work form. That temporary form would be the trigger to fire the filters. The bigger question is how much data, (number of records) is pulled from AD? There might be a possibility of tying your system up for some time. Dave On Mar 20, 2012, at 6:54 PM, Benz, Michael michael.b...@holcim.commailto:michael.b...@holcim.com wrote: ** Hi All Does anyone know of an easy way of converting escalations into filters? I have about 10 escalations that copy information from LDAP into remedy (10 because they are different OU’s in active directory) and for testing purposes, I was going to create a filter guide to push information from LDAP to CTM:People (and my active directory form which sits in between) Thanks Regards, Michael Benz Remedy Programer www.holcim.com.auhttp://www.holcim.com.au/ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Convert multiple escalations to filters for use in a filter guide
Export the Escalations to a definition file and save it as xml (not .def). Edit the contents to disable the Escalations and then use those to create filter objects with new names. This should work.. You would need to look at what an xml definition of a filter would look like in order to do this and then replicate that.. So while this is doable, it may not be entirely supported by BMC Support, in case you do something wrong. So I would choose this option carefully. Joe From: Shellman, David Sent: Tuesday, March 20, 2012 8:16 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Convert multiple escalations to filters for use in a filter guide ** You could define one escalation that fires and creates a record in a temporary work form. That temporary form would be the trigger to fire the filters. The bigger question is how much data, (number of records) is pulled from AD? There might be a possibility of tying your system up for some time. Dave On Mar 20, 2012, at 6:54 PM, Benz, Michael michael.b...@holcim.com wrote: ** Hi All Does anyone know of an easy way of converting escalations into filters? I have about 10 escalations that copy information from LDAP into remedy (10 because they are different OU’s in active directory) and for testing purposes, I was going to create a filter guide to push information from LDAP to CTM:People (and my active directory form which sits in between) Thanks Regards, Michael Benz Remedy Programer www.holcim.com.au ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: RKM 7.2 SRL
The configuration file RKM_config.xml should give you answers to what you want.. What is SRL? Another abbreviation that might have escaped my attention?? Joe From: Pargeter, Christie :CO IS Sent: Tuesday, March 20, 2012 6:33 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: RKM 7.2 SRL ** Hi All – Does anyone know if you can (and how) to change the SRL in RKM 7.2? We would like to remove some columns, preferably only when looking from the Incident tab. ARS 7.1 p 6 ITSM 7.0.3 p 9 Window 2003 MS SQ 2005 IIS/Tomcat RKM 7.2 p 4 MidTier 7.5 p 3 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Convert multiple escalations to filters for use in a filter guide
There’s about 500 records through to 2500 records (depending on the OU) so it’s a fairly sizeable operation, but this is for our test system, so long times aren’t an issue (and once everything is in place, the production system will only need to be run once) Modifying the XML of the definition file sounds like a good way, so If anyone’s done this before, examples would be great! Regards, Michael Benz Service Desk Analyst Holcim Australia Shared Services 18 Little Cribb Street, Milton QLD 4064 Phone: +61 7 3364 2752 For any IT Issues, please call 07 3364 2811 www.holcim.com.auhttp://www.holcim.com.au/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Wednesday, 21 March 2012 11:09 AM To: arslist@ARSLIST.ORG Subject: Re: Convert multiple escalations to filters for use in a filter guide ** Export the Escalations to a definition file and save it as xml (not .def). Edit the contents to disable the Escalations and then use those to create filter objects with new names. This should work.. You would need to look at what an xml definition of a filter would look like in order to do this and then replicate that.. So while this is doable, it may not be entirely supported by BMC Support, in case you do something wrong. So I would choose this option carefully. Joe From: Shellman, Davidmailto:dave.shell...@te.com Sent: Tuesday, March 20, 2012 8:16 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Convert multiple escalations to filters for use in a filter guide ** You could define one escalation that fires and creates a record in a temporary work form. That temporary form would be the trigger to fire the filters. The bigger question is how much data, (number of records) is pulled from AD? There might be a possibility of tying your system up for some time. Dave On Mar 20, 2012, at 6:54 PM, Benz, Michael michael.b...@holcim.commailto:michael.b...@holcim.com wrote: ** Hi All Does anyone know of an easy way of converting escalations into filters? I have about 10 escalations that copy information from LDAP into remedy (10 because they are different OU’s in active directory) and for testing purposes, I was going to create a filter guide to push information from LDAP to CTM:People (and my active directory form which sits in between) Thanks Regards, Michael Benz Remedy Programer www.holcim.com.auhttp://www.holcim.com.au/ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Convert multiple escalations to filters for use in a filter guide
The answer is reverse engineering the xml definitions in order to understand their structure... I have attempted things like that before.. What I do in order to do something like this is export a similar object, and see what its xml definition content would look like. In your case you would need to export filters having an If statement and Escalations.. You would need to see what element in the xml is used to enable or disable an Escalation and the structure of a filter with one If action.. Use that as a basis for your ‘reverse engineering’.. I’ve used this method successfully in instances where there were bugs with the new Dev Studio where it would not allow saving objects that had valid qualifications in the Menu definitions or in the Join form definitions.. There used to be a bug with adding a new active link to existing active link guides too, where the process on the Dev Studio would time out at the time of opening the dialog to add a new active link itself.. Editing these qualifications in the xml def files or the AL Guides in a xml def file and importing them would work around those bugs and allow the save – thus not impairing my ability to proceed with my development effort.. Joe From: Benz, Michael Sent: Tuesday, March 20, 2012 9:31 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Convert multiple escalations to filters for use in a filter guide ** There’s about 500 records through to 2500 records (depending on the OU) so it’s a fairly sizeable operation, but this is for our test system, so long times aren’t an issue (and once everything is in place, the production system will only need to be run once) Modifying the XML of the definition file sounds like a good way, so If anyone’s done this before, examples would be great! Regards, Michael Benz Service Desk Analyst Holcim Australia Shared Services 18 Little Cribb Street, Milton QLD 4064 Phone: +61 7 3364 2752 For any IT Issues, please call 07 3364 2811 www.holcim.com.au From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Wednesday, 21 March 2012 11:09 AM To: arslist@ARSLIST.ORG Subject: Re: Convert multiple escalations to filters for use in a filter guide ** Export the Escalations to a definition file and save it as xml (not .def). Edit the contents to disable the Escalations and then use those to create filter objects with new names. This should work.. You would need to look at what an xml definition of a filter would look like in order to do this and then replicate that.. So while this is doable, it may not be entirely supported by BMC Support, in case you do something wrong. So I would choose this option carefully. Joe From: Shellman, David Sent: Tuesday, March 20, 2012 8:16 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Convert multiple escalations to filters for use in a filter guide ** You could define one escalation that fires and creates a record in a temporary work form. That temporary form would be the trigger to fire the filters. The bigger question is how much data, (number of records) is pulled from AD? There might be a possibility of tying your system up for some time. Dave On Mar 20, 2012, at 6:54 PM, Benz, Michael michael.b...@holcim.com wrote: ** Hi All Does anyone know of an easy way of converting escalations into filters? I have about 10 escalations that copy information from LDAP into remedy (10 because they are different OU’s in active directory) and for testing purposes, I was going to create a filter guide to push information from LDAP to CTM:People (and my active directory form which sits in between) Thanks Regards, Michael Benz Remedy Programer www.holcim.com.au ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
