Re: SRM not generating INCIDENTS and WOs in Remedy 7.6.04

[Lou]

I have seen this when you are in a server group and your servers do not come up 
in the right order. Try stopping and starting your ar servers. Then go to your 
service request form and see if the status changes from submitted to planning.

P

P

On Apr 2, 2012, at 10:37 AM, Tauf Chowdhury  wrote:

> What does the retry counter value say
> 
> Sent from my iPhone
> 
> On Apr 2, 2012, at 10:36 AM, Anshul Sangal  wrote:
> 
>> The requests are stuck in running status in CAI:Events form
>> 
>> Thanks and Regards
>> 
>> Anshul Sangal
>> Software Development Analyst
>> Dell | ITSM Technology Services
>> Cell No: +91-9900846773
>> Email : anshul_san...@dell.com
>> 
>> 
>> -Original Message-
>> From: Action Request System discussion list(ARSList) 
>> [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
>> Sent: Monday, April 02, 2012 8:03 PM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: SRM not generating INCIDENTS and WOs in Remedy 7.6.04
>> 
>> Check the CAI:events form also for any failed transactions.
>> 
>> Sent from my iPhone
>> 
>> On Apr 2, 2012, at 10:24 AM, Anshul Sangal  wrote:
>> 
>>> Remedy 7.6.04- SRM is not generating INCIDENTs and WOs. In case anybody 
>>> familiar with this issue and know the resolution, please update your 
>>> comments here. Thanks in advance.
>>> 
>>> __
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>> 
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Re: fast and list threads - by cores or cpus? - documentation conflicts.

[Axton]

It's all good.  The response was not targeted at you.  I have a tendency to
be concise, in an attempt to make my thoughts clear.
On Apr 2, 2012 4:42 PM, "LJ LongWing"  wrote:

> **
>
> Axton,
>
> I wasn’t suggesting 16 as a Min, just that two quad core cpu’s could be
> considered 8 CPU’s from the perspective of min/max calculations…and not 2
> CPU’s….I agree with everything else you said J
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Axton
> *Sent:* Monday, April 02, 2012 9:57 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: fast and list threads - by cores or cpus? - documentation
> conflicts.
>
> ** **
>
> ** Can 2 cores execute 2 threads of execution in parallel?  If so, why
> would you not want to leverage that capability?  I would not suggest
> putting your min threads to the max value expected.  Start low, say 1.
>  Creating more threads than are needed adds overhead, esp. during cache
> operations.  Remedy will create a new thread when all threads are busy and
> another request is in the queue.  Set the max to the target of what you
> think you might need.  With this approach, Remedy will allocate what it
> needs.
>
> ** **
>
> There is no formula that will magically tell you the ideal number of
> threads that you need for your system.  Two people can write an application
> where both applications provide a comparable set of capabilities.
>  Depending on how the workflow is written, different thread requirements
> will be needed.
>
> ** **
>
> Thread to parallel execution ratio is not the best way to measure things.
>  An execution path, while only capable of handling one instruction at a
> time, can effectively handle more than one thread of execution by
> performing a context switch.  While context switching does cost some
> overhead, it may in fact enable the server to handle a larger concurrency
> or provide a higher throughput of operations.  That's not to say that in
> your case, 4 threads per execution path, is the best scenario, but it might
> be.
>
> ** **
>
> The server statistics, coupled with OS statistics, are your best indicator
> of whether or not you have allocated the appropriate number of threads.
>  It's a game of trial and error until you find the right fit for your
> environment.  To start, set the min threads to 1 for all queues (except
> escalation, if you use escalation pools) and the max to some nominal
> number, like 10.  If you start to see queu blocked counts in the server
> statistics, increase the max for that queue.  If you do not see queue
> blocked counts, you have enough threads to handle the load the system is
> experiencing.  Check the thread count for each queue after a period of
> time.  If the number of threads never reaches the max threads allowed for
> that queue, your max is too high.  Once you figure where the thread count
> hovers, set the minimum to match that number.  Continue to monitor for
> queue blocked items, and increase the max as needed.
>
> ** **
>
> Axton Grams
>
> On Mon, Apr 2, 2012 at 10:32 AM, LJ LongWing 
> wrote:
>
> ** 
>
> Andrew,
>
> I think you should go with 16.  I know that a quad core is not the same
> thing as 4 CPU’s….BUT…it is for most practical purposes…I believe the terms
> core and cpu are used loosely to mean the same thing these days when
> referring to CPU power….it’s my understanding that to make a quad core cpu,
> they shrunk the technology of a single core to be able to fit 4 dies on the
> same chip….so while you are more constrained on bus because you are all on
> one chip…your processing power should be better than a single core on a
> single cpu….
>
>  
>
> I know I’m going to get a lot of flack for my loose and probably improper
> usage of terms….but that’s roughly how I think of it J
>
>  
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Goodall, Andrew C
> *Sent:* Thursday, March 22, 2012 5:57 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* fast and list threads - by cores or cpus? - documentation
> conflicts.
>
>  
>
> ** 
>
> I’m confused – the doc seems to conflict and BMC architects have signed
> off on our ar.cfg settings in the past in which they were set by CPU and
> not by Cores.
>
>  
>
> My previous understanding was that these values should be set by the
> number of CPUs and not Cores, in fact BMC architects have signed off on
> these settings many times –  and if you look at “BMC Remedy AR System
> Server 7.6 – Performance Tuning” page 33 – it states CPUs
>
>  
>
> However, in the recent publication for performance and scalability
> “Performance and Scalability White Paper” released this month – see page 4
> and 48 – this was set at the number of total cores.
>
>  
>
> So – we have a Quad CPU 2.2 GHz Quad Core AMD  with 12GB ram Windows box.*
> ***
>
>  
>
> So should I use x4 or x16

Re: fast and list threads - by cores or cpus? - documentation conflicts.

[LJ LongWing]

Axton,

I wasn't suggesting 16 as a Min, just that two quad core cpu's could be
considered 8 CPU's from the perspective of min/max calculations.and not 2
CPU's..I agree with everything else you said J

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Axton
Sent: Monday, April 02, 2012 9:57 AM
To: arslist@ARSLIST.ORG
Subject: Re: fast and list threads - by cores or cpus? - documentation
conflicts.

 

** Can 2 cores execute 2 threads of execution in parallel?  If so, why would
you not want to leverage that capability?  I would not suggest putting your
min threads to the max value expected.  Start low, say 1.  Creating more
threads than are needed adds overhead, esp. during cache operations.  Remedy
will create a new thread when all threads are busy and another request is in
the queue.  Set the max to the target of what you think you might need.
With this approach, Remedy will allocate what it needs.

 

There is no formula that will magically tell you the ideal number of threads
that you need for your system.  Two people can write an application where
both applications provide a comparable set of capabilities.  Depending on
how the workflow is written, different thread requirements will be needed.

 

Thread to parallel execution ratio is not the best way to measure things.
An execution path, while only capable of handling one instruction at a time,
can effectively handle more than one thread of execution by performing a
context switch.  While context switching does cost some overhead, it may in
fact enable the server to handle a larger concurrency or provide a higher
throughput of operations.  That's not to say that in your case, 4 threads
per execution path, is the best scenario, but it might be.

 

The server statistics, coupled with OS statistics, are your best indicator
of whether or not you have allocated the appropriate number of threads.
It's a game of trial and error until you find the right fit for your
environment.  To start, set the min threads to 1 for all queues (except
escalation, if you use escalation pools) and the max to some nominal number,
like 10.  If you start to see queu blocked counts in the server statistics,
increase the max for that queue.  If you do not see queue blocked counts,
you have enough threads to handle the load the system is experiencing.
Check the thread count for each queue after a period of time.  If the number
of threads never reaches the max threads allowed for that queue, your max is
too high.  Once you figure where the thread count hovers, set the minimum to
match that number.  Continue to monitor for queue blocked items, and
increase the max as needed.

 

Axton Grams

On Mon, Apr 2, 2012 at 10:32 AM, LJ LongWing  wrote:

** 

Andrew,

I think you should go with 16.  I know that a quad core is not the same
thing as 4 CPU's..BUT.it is for most practical purposes.I believe the terms
core and cpu are used loosely to mean the same thing these days when
referring to CPU power..it's my understanding that to make a quad core cpu,
they shrunk the technology of a single core to be able to fit 4 dies on the
same chip..so while you are more constrained on bus because you are all on
one chip.your processing power should be better than a single core on a
single cpu..

 

I know I'm going to get a lot of flack for my loose and probably improper
usage of terms..but that's roughly how I think of it J

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C
Sent: Thursday, March 22, 2012 5:57 PM
To: arslist@ARSLIST.ORG
Subject: fast and list threads - by cores or cpus? - documentation
conflicts.

 

** 

I'm confused - the doc seems to conflict and BMC architects have signed off
on our ar.cfg settings in the past in which they were set by CPU and not by
Cores.

 

My previous understanding was that these values should be set by the number
of CPUs and not Cores, in fact BMC architects have signed off on these
settings many times -  and if you look at "BMC Remedy AR System Server 7.6 -
Performance Tuning" page 33 - it states CPUs

 

However, in the recent publication for performance and scalability
"Performance and Scalability White Paper" released this month - see page 4
and 48 - this was set at the number of total cores.

 

So - we have a Quad CPU 2.2 GHz Quad Core AMD  with 12GB ram Windows box.

 

So should I use x4 or x16 = a huge difference in the number of threads,
which could substantially impact performance.

 

 

See:

 

"Performance and Scalability White Paper"  page 4 and 48 -
http://documents.bmc.com/supportu/documents/97/70/249770/249770.pdf

 

"BMC Remedy AR System Server 7.6 - Performance Tuning" page 33 -
http://documents.bmc.com/supportu/documents/90/37/199037/199037.pdf

 

 

Regards,

 

Andrew Goodall

Software Engineer 2 | Development Services |  jcpenney . www.jcp.com
   

 


The information transmitted is intended only f

Re: Escalation that's supposed to run once ran multiple times

[LJ LongWing]

Kali,

What records match the run-if of this qualification, and what is the action of 
this Escalation?  This escalation will fire on all records in the associated 
forms, firing that action once for each record….it doesn’t explain the time 
differences….but is it possible that some other process, or another escalation 
maybe, created the other records?

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kali Obsum
Sent: Monday, April 02, 2012 4:07 AM
To: arslist@ARSLIST.ORG
Subject: Re: Escalation that's supposed to run once ran multiple times

 

** 

Hi,

 

Yes..submitter for all 5 records is AR_ESCALATOR. Please see attached 
screenshot of the Execution Options.

 

Regards,

Kali Obsum

GS GR - Software Services  | 30/F Tower 1 The Enterprise Centre | 6766 Ayala 
Ave. 1226 Makati City | Philippines 
( +63 2 917 1910 | * ) kali.ob...@macquarie.com 

Shift Pattern: MNL Business Hours
Upcoming Leave or Training: None

For urgent requests, please call ITG Service Desk (x54321) or email the team at 
  itgserviced...@macquarie.com

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Huerta
Sent: Monday, April 02, 2012 5:10 PM
To: arslist@ARSLIST.ORG
Subject: Re: Escalation that's supposed to run once ran multiple times

 

** Maybe an screenshot of your qualification execution options may help.



Jose M. Huerta
Project Manager

Movil: 661 665 088

Telf.: 971 75 03 24

Fax: 971 75 07 94

  


SM2 Baleares S.A.
C/Rita Levi 

Edificio SM2 Parc Bit

07121 Palma de Mallorca

    
  
 

La información contenida en este mensaje de correo electrónico es confidencial. 
La misma, es enviada con la intención de que únicamente sea leída por la 
persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas 
no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por 
la misma vía, se abstenga de realizar copias del mensaje o remitirlo o 
entregarlo a otra persona y proceda a borrarlo de inmediato.

P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es 
necesario.

 

On Mon, Apr 2, 2012 at 11:04, Vikram  wrote:

hi,

Just wanted to know was there a qualification to your esclation?
and the 5 records u searched on that form was the submitter "AR_ESCLATOR" or 
something similar?

thanks,
Vikram

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<><><><>

Re: JAVA error when using Atrium CMDB 7.6.04 normalization simulation utility

[Christianne]

When running the nesim.bat, following  the steps outlined in the 
CMDB7.6.04Normalization&Reconciliation Guide, starting on 37 (attached), I've 
encountered the same "java.lang.NoClassDefFoundError" issue:

C:\Users\csouknar\Documents>"E:\Program Files_86\BMC 
Software\AtriumCore\BMCAtriumCoreInstallJVM\bin"\java -classpath "E:\Program 
Files_86\BMC Software\AtriumCore\cmdb\plugins\ne\neapi7604.jar";"E:\Program 
Files_86\BMC 
Software\AtriumCore\cmdb\sdk\bin\arapi7604_build002.jar";"E:\Program 
Files_86\BMC Software\AtriumCore
\cmdb\sdk\bin\cmdbapi7604.jar";"E:\Program Files_86\BMC 
Software\AtriumCore\cmdb\plugins\ne\netools7604.jar"com.bmc.ne.tools.SimulateNormalization
  1170 csouknar  BMC.ASSET 200
Exception in thread "main" java.lang.NoClassDefFoundError: 

I've added following in the Class Path, but the error persists -

E:\Program Files_86\BMC Software\AtriumCore\cmdb\sdk\bin;E:\Program 
Files_86\BMC Software\AtriumCore\cmdb\plugins;E:\Program Files_86\BMC 
Software\AtriumCore\cmdb\plugins\ne;E:\Program Files_86\BMC 
Software\AtriumCore\cmdb\sdk64\bin;


***
nesim.bat FILE contains the ff:

set java_bin="%ATRIUMCORE_HOME%\BMCAtriumCoreInstallJVM\bin"
set class_path="%ATRIUMCORE_HOME%\cmdb\plugins\ne\neapi7604.jar"
set 
class_path=%class_path%;"%ATRIUMCORE_HOME%\cmdb\sdk\bin\arapi7604_build002.jar"
set class_path=%class_path%;"%ATRIUMCORE_HOME%\cmdb\sdk\bin\cmdbapi7604.jar"
set class_path=%class_path%;"%ATRIUMCORE_HOME%\cmdb\plugins\ne\netools7604.jar"
%java_bin%\java -classpath %class_path%com.bmc.ne.tools.SimulateNormalization %*

***
Current Environment Variable Settings:

ATRIUMCORE_HOME
E:\Program Files_86\BMC Software\AtriumCore

JAVA_HOME
E:\Program Files\Java\jdk1.6.0_25

JRE_HOME
E:\Program Files\Java\jre6

Path
E:\app\oracle\product\11.2.0\client_2\bin;E:\Program 
Files\Java\jre6\bin;E:\Program 
Files\Java\jre6\bin;%SystemRoot%\system32;%SystemRoot%;%SystemRoot%\System32\Wbem;C:\Program
 Files\\Winzip\;E:\Program Files\Java\jdk1.6.0_25\bin;E:\Program Files_86\BMC 
Software\AtriumCore\cmdb\sdk\bin;E:\Program Files_86\BMC 
Software\AtriumCore\cmdb\plugins;E:\Program Files_86\BMC 
Software\AtriumCore\cmdb\plugins\ne;E:\Program Files_86\BMC 
Software\AtriumCore\cmdb\sdk64\bin;

**


Your input is highly appreciated.

Thanks,
Christianne

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Re: ARS 7.6.03 performance problems

[LJ LongWing]

Larry,

The fact that restarting either the app or the tomcat 'clears' up the
issue.indicates to me that it is a problem with the communication between
them.have you tried the latest Mid-Tier (patch 3) against your 7.6.3 app
server?

 

I'm curious if restarting your test tomcat causes memory utilization to drop
on the app server or not.  As Axton mentioned, you could stand up a private
port for your 'test' instance and see if it's still affected or not.that
would isolate your test mid-tier from the same threads as the rest of the
mid-tiers and maybe help come up with a solution J

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of L G Robinson
Sent: Thursday, March 29, 2012 8:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.6.03 performance problems

 

** 

Hi Folks,

 

I wrote to you a couple of months ago regarding a performance problem I am
experiencing with my 7.6.03 Remedy system. Specifically, the problem is with
my Mid-tier servers in that their performance degrades throughout the day. I
have taken to restarting the arserver processes via cron every morning at
5:00 AM. This restores normal performance, but then the decline begins again
and the Mid-tier service will eventually become unusable if I don't do the
restart.

 

The arserver is running on a Solaris 10 box with 16 Gb of real memory. It is
running:

 

  AR Server 7.6.03 Patch 002 201107191530

 

The Midtier environment is 7.6.04 running on a bank of four RH Linux VMs
running Tomcat behind a LVS (keepalived) load balancer. I have tried a
variety of JAVA and Tomcat versions with several VM memory configurations
and followed all of the BMC-published performance tuning recommendations.

 

The application is a home-grown help desk application that we have been
running here at NC State for years. We do not run any BMC out-of-the-box
applications. In mid-December, we transitioned from ARS 5.1.2 to 7.6.03. We
did not upgrade the existing system, we build a new system from the ground
up, importing workflow and data. As we were not running Mid-tier prior to
deploying 7.6, we have no baseline to compare to.

 

The problem:

 

When the system is performing correctly, one is able to initiate a search
and click through the items returned in the browser with sub-second load
times as you move from record to record. As the day progresses, the same
search returns the same results but the time needed to move from record to
record increases. By 5 PM (12 hours after the restart) the sub-second
response has increased to approximately two seconds. If I test again at 11
PM, the time has increased further.

 

Note that the performance of the Windows User tool remains constant and does
not exhibit the performance degradation described for the Mid-tier.

 

As mentioned above, the action that restores performance is to stop and
start the arserver processes using the arsystem script. I have a
cron-invoked script that stops the system, waits about 45 seconds for things
to settle down, and then starts it up again. The hardware is not rebooted...
just restarting the arserver.

 

The other action that restores performance is to restart the Tomcat server
process.

 

Things we have tried so far:

 

- Tuning the Mid-tier server and environment including increasing VM RAM,
adjusting heap sizes, GC methods and some Mid-tier tweaking including
pre-fetch.

 

- Used alternative memory management on the Solaris server by adding the
following to the arsystem script:  LD_PRELOAD=libumem.so; export LD_PRELOAD.
I have not yet tried to use the libumem tools to see if there really is a
memory leak.

 

- Patched the arserver with 7.6.03 Patch 2 which was purported to have a
number of fixes related to memory leaks.

 

Observations:

 

- Since restarting the arserver seems to restore performance, I am inclined
to think that the problem lies with the arserver. My first thought was a
memory leak and I observed that the memory utilization of the arserverd
process does steadily increase throughout the day. I don't know if this is
normal or not. Note that this steady increase in memory utilization
persists, even after applying Patch 2.

 

- I have used Misi's very fine RRR|Log tools to check on the thread
configuration. Based on RRR|Log, the thread configuration is quite adequate
for the load that is generated during normal use.

 

- To eliminate the network as a factor, I started a Tomcat/Mid-tier instance
on the same Solaris box that is hosting the arserver processes. Even though
this Mid-tier server is not in the public pool and no one is accessing it
except for me, it also displays the same performance profile as the public
pool Tomcat servers.

 

- Restarting the Mid-tier service (by restarting Tomcat) also seems to
restore performance. Obvioulsy, I am not doing this on the public pool but I
have done it on a test Tomcat servers.

 

- I have done some detailed analysis of API and SQL logs, comparing the
times for a repea

Re: Mit tier 7.6.4 as Apache + Tomcat?

[Axton]

Ideal, but not always possible.  Running an application server in the DMZ
is, in many cases, a no go.  BMC does not expose their publicly facing
Remedy server's J2EE containers to the internet.  It goes through a web
server.

Axton Grams

On Mon, Apr 2, 2012 at 2:37 PM, Anantha Jeyaprakash  wrote:

> ** I had the same problem when I setup midtier on linux with
> apache/tomcat. BMC suggested to run midtier only on tomcat. So I installed
> midtier with tomcat and it works fine.
>
> Thanks,
> A
>
> On Mon, Apr 2, 2012 at 12:12 PM, Danny Kellett <
> danny.kell...@strategicworkflow.com> wrote:
>
>> Hi,
>>
>> What is the stdout.log say?
>>
>> There really is no need for apache. All of MidTier code is jsp.
>>
>> What happens when you connect to tomcat directly on 8080
>>
>> e.g. tomcatInstance:8080/arsys/home
>>
>> regards
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList)
>> [mailto:arslist@ARSLIST.ORG] On Behalf Of Mark Milke
>> Sent: 02 April 2012 14:27
>> To: arslist@ARSLIST.ORG
>> Subject: Mit tier 7.6.4 as Apache + Tomcat?
>>
>> Hello there,
>>
>> we're on 7.6.4 SP3. On our test Red Hat server we have apache 2.2.3 and
>> tomcat 6. We can't get the to work. My UNIX Admin checked and confirmed
>> that
>> the tomcat is forwarding the request to tomcat, but for some reason the
>> tomcat is not responding. HTTP Error 500 Service Temporarily Unavailable.
>> Any ideas how to fix this?
>>
>>
>> Mark
>>
>>
>> 
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>>
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>>
>
>
>
> --
> Cheers,
> Ananth
>  _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: Remedy 7.6.04- SRM is not generating INCIDENTs and WOs.

[Tauf Chowdhury]

What changed in your env? Did you change auto assignments or maybe support
groups? Is it all requests or certain ones? Is the CAI:events form growing
with records?
I would run some filter logging and see if something is getting tripped up.

Sent from my iPhone

On Apr 2, 2012, at 3:54 PM, Anshul Sangal  wrote:

**

All CAI plugin settings are fine.



*Thanks and Regards*

* *

*Anshul Sangal*

Software Development Analyst**

*Dell* | ITSM Technology Services

Cell No: +91-9900846773

Email : anshul_san...@dell.com



*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi
*Sent:* Tuesday, April 03, 2012 12:57 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Remedy 7.6.04- SRM is not generating INCIDENTs and WOs.



** Ewe is this a bug?
Versions applicable?

On Mon, Apr 2, 2012 at 2:46 PM, Mohamed Abdelaziz 
wrote:

Open your CAI Plugin-registry form and create an entry for your CAI Plugin
with at least 10 threads. This should resolve your issue.

Moe




-Original Message-
From: Anshul Sangal [mailto:anshul_san...@dell.com]
Sent: Monday, April 02, 2012 10:22 AM
Subject: Remedy 7.6.04- SRM is not generating INCIDENTs and WOs.

Remedy 7.6.04- SRM is not generating INCIDENTs and WOs.

 Remedy REQs stuck under "Submitted". Some of the REQ actually took 21
hours to generate Incidents/Work Orders. Seeing issues where Incidents/Work
Orders are not getting created. REQs stuck under "Submitted". Requests
after approval also are gettingstuck.

In case anybody familiar with this issue and know the resolution, please
update your comments here.Thanks in advance.

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Re: Remedy 7.6.04- SRM is not generating INCIDENTs and WOs.

[Anshul Sangal]

All CAI plugin settings are fine.

Thanks and Regards

Anshul Sangal
Software Development Analyst
Dell | ITSM Technology Services
Cell No: +91-9900846773
Email : anshul_san...@dell.com

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi
Sent: Tuesday, April 03, 2012 12:57 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy 7.6.04- SRM is not generating INCIDENTs and WOs.

** Ewe is this a bug?
Versions applicable?
On Mon, Apr 2, 2012 at 2:46 PM, Mohamed Abdelaziz 
mailto:moe.abdela...@gmail.com>> wrote:
Open your CAI Plugin-registry form and create an entry for your CAI Plugin with 
at least 10 threads. This should resolve your issue.

Moe



-Original Message-
From: Anshul Sangal 
[mailto:anshul_san...@dell.com]
Sent: Monday, April 02, 2012 10:22 AM
Subject: Remedy 7.6.04- SRM is not generating INCIDENTs and WOs.

Remedy 7.6.04- SRM is not generating INCIDENTs and WOs.

 Remedy REQs stuck under "Submitted". Some of the REQ actually took 21 hours to 
generate Incidents/Work Orders. Seeing issues where Incidents/Work Orders are 
not getting created. REQs stuck under "Submitted". Requests after approval also 
are gettingstuck.

In case anybody familiar with this issue and know the resolution, please update 
your comments here.Thanks in advance.

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Answers Are"



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Patrick Zandi
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Are"_

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Re: Mit tier 7.6.4 as Apache + Tomcat?

[Anantha Jeyaprakash]

I had the same problem when I setup midtier on linux with apache/tomcat.
BMC suggested to run midtier only on tomcat. So I installed midtier with
tomcat and it works fine.

Thanks,
A

On Mon, Apr 2, 2012 at 12:12 PM, Danny Kellett <
danny.kell...@strategicworkflow.com> wrote:

> Hi,
>
> What is the stdout.log say?
>
> There really is no need for apache. All of MidTier code is jsp.
>
> What happens when you connect to tomcat directly on 8080
>
> e.g. tomcatInstance:8080/arsys/home
>
> regards
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Mark Milke
> Sent: 02 April 2012 14:27
> To: arslist@ARSLIST.ORG
> Subject: Mit tier 7.6.4 as Apache + Tomcat?
>
> Hello there,
>
> we're on 7.6.4 SP3. On our test Red Hat server we have apache 2.2.3 and
> tomcat 6. We can't get the to work. My UNIX Admin checked and confirmed
> that
> the tomcat is forwarding the request to tomcat, but for some reason the
> tomcat is not responding. HTTP Error 500 Service Temporarily Unavailable.
> Any ideas how to fix this?
>
>
> Mark
>
>
> 
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>
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-- 
Cheers,
Ananth

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Re: Remedy 7.6.04- SRM is not generating INCIDENTs and WOs.

[patrick zandi]

Ewe is this a bug?
Versions applicable?

On Mon, Apr 2, 2012 at 2:46 PM, Mohamed Abdelaziz
wrote:

> Open your CAI Plugin-registry form and create an entry for your CAI Plugin
> with at least 10 threads. This should resolve your issue.
>
> Moe
>
>
>
> -Original Message-
> From: Anshul Sangal [mailto:anshul_san...@dell.com]
> Sent: Monday, April 02, 2012 10:22 AM
> Subject: Remedy 7.6.04- SRM is not generating INCIDENTs and WOs.
>
> Remedy 7.6.04- SRM is not generating INCIDENTs and WOs.
>
>  Remedy REQs stuck under "Submitted". Some of the REQ actually took 21
> hours to generate Incidents/Work Orders. Seeing issues where Incidents/Work
> Orders are not getting created. REQs stuck under "Submitted". Requests
> after approval also are gettingstuck.
>
> In case anybody familiar with this issue and know the resolution, please
> update your comments here.Thanks in advance.
>
>
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>
>
> ___
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>



-- 
Patrick Zandi

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Re: Remedy 7.6.04- SRM is not generating INCIDENTs and WOs.

[Mohamed Abdelaziz]

Open your CAI Plugin-registry form and create an entry for your CAI Plugin with 
at least 10 threads. This should resolve your issue. 

Moe



-Original Message-
From: Anshul Sangal [mailto:anshul_san...@dell.com] 
Sent: Monday, April 02, 2012 10:22 AM
Subject: Remedy 7.6.04- SRM is not generating INCIDENTs and WOs.

Remedy 7.6.04- SRM is not generating INCIDENTs and WOs.

 Remedy REQs stuck under "Submitted". Some of the REQ actually took 21 hours to 
generate Incidents/Work Orders. Seeing issues where Incidents/Work Orders are 
not getting created. REQs stuck under "Submitted". Requests after approval also 
are gettingstuck.

In case anybody familiar with this issue and know the resolution, please update 
your comments here.Thanks in advance.

___
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Re: Email parser stripping spaces in any field with no visible logic

[pascale . sterrett]

Adding the [$$ $$] doesn't fix anything at all.
The value sent to the field !8! always as the wording Request For.  But 
not all of them get the space removed.  It is intermittent and no logic. 

For the selection value, the fix is to simple send the integer value. 




rpet...@columbia.com 
Sent by: arslist@ARSLIST.ORG
04/02/2012 11:28 AM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: Email parser stripping spaces in any field with no visible logic






** 
It seems like “requestfor” and “changeto” might be reserved words in some 
way so it replaces what you’ve done with what it thinks you meant. This is 
speculation and I don’t really know what I’m talking about. Have you tried 
putting the begin/end field delimiters in place?
 
I believe it would look like this:
 
!8!: [$$LN Request - IT Access Request For Lastname, FirstName$$]
 
I have a script that generates our email templates so I have to ‘escape’ 
(“\”) the ‘$’ characters something like this:
 
!8!: [\$\$LN Request - IT Access Request For Lastname, 
FirstName\$\$]
 
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com
Sent: Monday, April 02, 2012 10:51 AM
To: arslist@ARSLIST.ORG
Subject: Email parser stripping spaces in any field with no visible logic
 
** 
I am out of ideas, so any help would be greatly appreciated.

I've been trying to understand and find a fix to this for over 2 months 
now.  And BMC support has been totally useless so far.
(even with the ticket escalated like 3 times)

This is the issue.
We have an email template that is supposed to create a new entry in a 
form. Easy enough


BUT, the email parser for some reasons, strip the space from some field, 
and not always the same field.  

For example:
In the email template being sent, we have

!8!: LN Request - IT Access Request For Lastname, FirstName

But the value saved in the form turns out to be

LN Request - IT Access RequestFor Lastname, FirstName

Stripping the space between Request and For


Same with a selection field.

!536870911!: Does not require a change to production

turns into 
Does not require a changeto production (which is not a valid 
selection and gives an errors, rejecting the entry.)

The problem is the stripping of the spaces. It doesn't seem to have any 
logic associated with when it will strip it.

ARS 7.5 patch 008
SQL 2005 (remote DB)
Win 2003

no OOB.


If you are not the intended addressee, please inform us immediately that 
you have received this e-mail in error, and delete it. We thank you for 
your cooperation. 

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_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 


If you are not the intended addressee, please inform us immediately that you 
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Re: Email parser stripping spaces in any field with no visible logic

[Peters, Ron]

It seems like "requestfor" and "changeto" might be reserved words in some way 
so it replaces what you've done with what it thinks you meant. This is 
speculation and I don't really know what I'm talking about. Have you tried 
putting the begin/end field delimiters in place?

I believe it would look like this:

!8!: [$$LN Request - IT Access Request For Lastname, FirstName$$]

I have a script that generates our email templates so I have to 'escape' ("\") 
the '$' characters something like this:

!8!: [\$\$LN Request - IT Access Request For Lastname, FirstName\$\$]

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com
Sent: Monday, April 02, 2012 10:51 AM
To: arslist@ARSLIST.ORG
Subject: Email parser stripping spaces in any field with no visible logic

**
I am out of ideas, so any help would be greatly appreciated.

I've been trying to understand and find a fix to this for over 2 months now.  
And BMC support has been totally useless so far.
(even with the ticket escalated like 3 times)

This is the issue.
We have an email template that is supposed to create a new entry in a form. 
Easy enough


BUT, the email parser for some reasons, strip the space from some field, and 
not always the same field.

For example:
In the email template being sent, we have

!8!: LN Request - IT Access Request For Lastname, FirstName

But the value saved in the form turns out to be

LN Request - IT Access RequestFor Lastname, FirstName

Stripping the space between Request and For


Same with a selection field.

!536870911!: Does not require a change to production

turns into
Does not require a changeto production (which is not a valid selection 
and gives an errors, rejecting the entry.)

The problem is the stripping of the spaces. It doesn't seem to have any logic 
associated with when it will strip it.

ARS 7.5 patch 008
SQL 2005 (remote DB)
Win 2003

no OOB.


If you are not the intended addressee, please inform us immediately that you 
have received this e-mail in error, and delete it. We thank you for your 
cooperation.

_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

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Email parser stripping spaces in any field with no visible logic

[pascale . sterrett]

I am out of ideas, so any help would be greatly appreciated.

I've been trying to understand and find a fix to this for over 2 months 
now.  And BMC support has been totally useless so far.
(even with the ticket escalated like 3 times)

This is the issue.
We have an email template that is supposed to create a new entry in a 
form. Easy enough


BUT, the email parser for some reasons, strip the space from some field, 
and not always the same field. 

For example:
In the email template being sent, we have

!8!: LN Request - IT Access Request For Lastname, FirstName

But the value saved in the form turns out to be

LN Request - IT Access RequestFor Lastname, FirstName

Stripping the space between Request and For


Same with a selection field.

!536870911!: Does not require a change to production

turns into 
Does not require a changeto production (which is not a valid 
selection and gives an errors, rejecting the entry.)

The problem is the stripping of the spaces. It doesn't seem to have any 
logic associated with when it will strip it.

ARS 7.5 patch 008
SQL 2005 (remote DB)
Win 2003

no OOB.



If you are not the intended addressee, please inform us immediately that you 
have received this e-mail in error, and delete it. We thank you for your 
cooperation.  
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Re: ITSM 7.6.04 SP3 USM Data Error

[Ted Jennings]

This is a bug that has been reported to BMC. When the SRM is imported, the 
system is going to the CI BaseElement form with the dataset id: 
BMC_RequestableOffering and setting the AssetLifecyclestatus to "Delete" for 
the CI that is related to the SRM that you are importing. If you go to the 
BMC.CORE:BMC_BaseElement and change the AssetLifecyclestatus back to 
"Deployed", this will correct the error.

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Re: Mit tier 7.6.4 as Apache + Tomcat?

[Danny Kellett]

Hi,

What is the stdout.log say?

There really is no need for apache. All of MidTier code is jsp.

What happens when you connect to tomcat directly on 8080

e.g. tomcatInstance:8080/arsys/home

regards

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mark Milke
Sent: 02 April 2012 14:27
To: arslist@ARSLIST.ORG
Subject: Mit tier 7.6.4 as Apache + Tomcat?

Hello there,

we're on 7.6.4 SP3. On our test Red Hat server we have apache 2.2.3 and
tomcat 6. We can't get the to work. My UNIX Admin checked and confirmed that
the tomcat is forwarding the request to tomcat, but for some reason the
tomcat is not responding. HTTP Error 500 Service Temporarily Unavailable.
Any ideas how to fix this?


Mark


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Re: ADDM

[McClure, Don]

Adding to Patrick's observations--with which I agree--a thorough screening of 
ADDM findings within the ADDM appliance itself before import into the CMDB will 
be critical in my environment.  The discussion as to 
which-item-affects-which-service is probably one of the more important results 
of the discovery situation!

After all--many of us have discovered--the most critical dependency in any 
situation is the one we do not recognize.

Don W. McClure, P.E.
ITSS Call Tracking Administration
University of North Texas System
dwmac @ unt . edu

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi
Sent: Monday, April 02, 2012 11:33 AM
To: arslist@ARSLIST.ORG
Subject: Re: ADDM

** Something to always remember.. while it is nice to put everything into the 
cmdb, (sometimes nice and slow as well) it is better to put only what is going 
to be consumed by users instead.

do not scan the whole car and every nut and bolt and put it into the cmdb, if 
you only have an an electrician using the service. Only put in the electrical 
parts for him so he can use the Service you are providing him. why have 
4million rows of bolt 12MM X 2 inches if your electrician is only guy looking 
at it.


On Mon, Apr 2, 2012 at 11:52 AM, McClure, Don 
mailto:don.mccl...@unt.edu>> wrote:
We are *investigating* ADDM8.3 for addition to the ITSM suite here at Univ of 
North Texas.  In fact--a business point I have now heard from multiple 
sources--a *change notice* should not be considered implemented/complete until 
a discovery run {after claimed change implementation!} show results consistent 
with scope of change--AND NO OTHER CHANGES (assurance against inadvertent 
results).

I am a newcomer to ADDM as well; but, for the original question concerning a 
particular product--my  starting point is:

first, log into appliance website as admin user
then, on any page--type your product name--or other search term--in the 
'search' box, upper-right hand corner.
Procedure gets more fuzzy from there--however, I just performed this procedure 
searching for SQL instances in my realm.

Next step was to select 'Software Instance List'--first panel; resulting table 
on my site provides these columns, all exportable as a CSV:
Name [specific service name]  --Instance Count -- Product Version -- Host 
[where instance is located].

I might then export similar report of hosts--and do a join.  I know this 
somewhat hand-o-matic, and more elegant solution might be developed within the 
tool itself--but this should be a starting point when searching for select, 
specific information.

Other users are welcome to contact on- or off-list should further discussion be 
helpful.

Don W. McClure, P.E.
ITSS Call Tracking Administration
University of North Texas System
dwmac @ unt . edu

> On Mar 30, 2012, at 4:03 PM, "PCR Remedy" 
> mailto:pcr...@gmail.com>> wrote:
>
>> wrong forum, this one is about Remedy, I suggest to go bmc communities.
>>
>> Peter
>>
>> On 3/30/12, SUBSCRIBE arslist Judy C. Dowell 
>> mailto:jdow...@wakehealth.edu>> wrote:
>>> Hi,  I'm totally new to ADDM and have been requested to run a report
>>> to find instances of a product called pointsec.  I've been asked to provide:
>>> Computer Name/Make/Model/OS/IP Address/Path and the path the
>>> software instance is found.
>>> I was given the following information about the product location for
>>> a file called *.rec:
>>>
>>> Windows XP:
>>> Documents and Settings\All Users\Application Data\Pointsec Documents
>>> and Settings\All Users\Application Data\Pointsec\Pointsec for PC
>>>
>>> Windows Vista/7:
>>> C:\Users\All Users\Pointsec for PC
>>>
>>> I am not a programmer and have no idea how to get this information
>>> into a report.  I can see the instances of pointsec under
>>> "discovered service", but don't know how to get the needed information and 
>>> columns.  Can anyone help?
>>> Thanks.
>
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Re: Production changes (spin-off of RE: Effects of flushing midtier cache)

[LJ LongWing]

David,
In general, I have always considered making changes in production to be
either a scheduled situation, or an emergency thing.  Any change going to
production needs to first be developed in Dev, moved to Test via standard
procedures, tested in test to ensure the functionality is working
properlythen moved to Prod in the same manner it was moved to Testso
this essentially means that you are never using Dev Studio in Test/Prod with
exception of importing already developed stuff.  Adding users is standard
operating proceduresbut adding groups should not be as that causes
re-caching of stuff on the server as well...it's almost analogous to doing
code changes (but not 100% the same).

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling
Sent: Monday, March 26, 2012 2:58 PM
To: arslist@ARSLIST.ORG
Subject: Production changes (spin-off of RE: Effects of flushing midtier
cache)

Joe brought up an issue I already had questions relating to, being:  what
workflow IS okay to change on a production AR server during production
hours?

For instance, if I have an app on a production box that is being tested by
users and is not itself "production", am I endangering other things on
production by making changes to it during production hours?  (Besides
flushing the mid tier cache, that is.)

Or do people have categories of changes - like rewording text in an email
filter or on a form, or adding an item to a character menu - that they
consider have an acceptable level of risk to do during normal hours?  Or is
it standard to just not touch anything with Developer Studio unless it's an
emergency or a change window?

Related question:  Are updating groups or using the Data Import tool (on a
reasonable, limited basis) considered normal production procedures?

Thanks for any insights on this,

David

David Durling
University of Georgia

> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
> Sent: Monday, March 26, 2012 4:19 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Effects of flushing midtier cache
> 
> When would you need to flush cache? The obvious answer is when there is a
> workflow change on production.. Changes to workflow are done whenever
> there is need for code change for enhancement or bug fixes.. The general
> industry practice is to manage these changes in a change window, where
> there is a scheduled outage, which is typically scheduled on weekends or
the
> least productive hours of an organization. So cache should be flushed
during
> these changes.
> 
> That being said, there may be emergency changes that were a result of a
part
> or whole system being rendered unusable pending that change. On such an
> event it would be ok to flush your cache after fixing whatever the
> problem/bug/enhancement was.
> 
> Yes flushing cache during production hours may cause a brief negative
impact
> on users using the system at the time of the change.
> 
> Joe
> 
> -Original Message-
> From: David Durling
> Sent: Monday, March 26, 2012 3:48 PM Newsgroups:
> public.remedy.arsystem.general
> To: arslist@ARSLIST.ORG
> Subject: Effects of flushing midtier cache
> 
> Hi,
> 
> I'm one of those that has found it necessary to use the "flush cache"
button
> in the mid tier config when sometimes certain changes aren't picked up at
> the regular cache check interval.
> 
> Do you all consider a flush of the mid tier cache to be unintrusive -
something
> that can be done during production hours?  Or is it something that should
be
> done off-hours?
> 
> On our server I don't notice performance issues in using it, and in what
little
> testing I've done, user sessions seem to be uninterrupted.  (I'm not sure
> about floating users on the web, though - if there's anything to consider
> there.)
> 
> I'm on ARS 7.5 patch 007 with mid tier 7.5 patch 007 with apache/tomcat.
> 
> Thanks,
> 
> David
> 

---
David Durling  durl...@uga.edu
Enterprise IT Services  706-542-0223
University of Georgia


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Re: fast and list threads - by cores or cpus? - documentation conflicts.

[Axton]

On the pdf from BMC, don't assume that everyone that creates a pdf knows
what they are talking about.  Always ask questions.  How did they come to
that number?  I don't see any text that justifies that setting.  I could
pick it apart, but you should ask the questions.

Axton Grams

On Mon, Apr 2, 2012 at 11:45 AM, Axton  wrote:

> Disruptive?  Not unless you go crazy with it.
> If you want to know the thread utilization for a given queue (e.g., Fast,
> List, etc.) you will need the individual queues.  It's going to be hard to
> tune a queue if you don't know the numbers for that queue.
> If you are only tuning the thread counts, a 1 hour interval should be more
> than sufficient.
> The server stats data is recorded in a form name Server Statistics.
>
> Axton Grams
>
>
> On Mon, Apr 2, 2012 at 11:29 AM, Goodall, Andrew C  wrote:
>
>> **
>>
>> Thanks so much for all this input Axton.
>>
>> Great info.
>>
>> ** **
>>
>> Question regarding turning on the Server statistics recording…
>>
>> ** **
>>
>> **1.   **Is it disruptive ? wondering whether I can turn on in prod
>> for a short time to get a true load picture during peak time.
>>
>> **2.   **Do I need cumulative and individual queue mode or just
>> cumulative
>>
>> **3.   **What’s a good recording interval?
>>
>> **4.   **I assume it saves the data to a .log in BMC
>> Software\ARSystem\Arserver\Db location
>>
>> ** **
>>
>> This all started because we’ve been having performance issues on 7.5 and
>> we’re upgrading to 7.6.04 with all new hardware  (Windows x64 Quad CPU /
>> Quad core 2.6 GHz – 12GB Ram VMs)
>>
>> We use full ITSM suite (mainly incident, problem, change, SRM, RKM)
>>
>> Between 300 – 400 concurrent users
>>
>> ** **
>>
>> In recent doc from Performance and Scalability White Paper from BMC -
>> http://documents.bmc.com/supportu/documents/97/70/249770/249770.pdf
>>
>> They use a 2 CPU Quad Core Windows x64 (page 10/77) 8 total cores and set
>> threads (page 48/77) List = 24 and Fast = 40
>>
>> ** **
>>
>> ** **
>>
>> Regards,
>>
>>  
>>
>> *Andrew Goodall*
>>
>> Software Engineer 2 | Development Services |  jcpenney . www.jcp.com 
>> |
>> 
>>
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> arslist@ARSLIST.ORG] *On Behalf Of *Axton
>> *Sent:* Monday, April 02, 2012 11:12 AM
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* Re: fast and list threads - by cores or cpus? - documentation
>> conflicts.
>>
>> ** **
>>
>> ** To add to that, the goals of setting the queue thread settings should
>> only include:
>>
>> - you don't want the min thread count too high
>>
>> - you don't want the max thread count too low
>>
>> - you don't want the max thread count too high
>>
>> Getting the mix right will ensure that there are sufficient threads to
>> handle the workload.  Having too many threads is bad and will result in
>> excessive overhead within the kernel and the database (each thread creates
>> a connection to the database server).  Having too few threads (without the
>> ability to increase the ceiling) is bad and will result in performance
>> problems or timeouts.
>>
>> ** **
>>
>> There are no options to adjust how Remedy dispatches work to the threads
>> available or to alter how Remedy breaks up the work when handling.  It
>> either has sufficient threads to do what it needs to do, or it does not.
>>  Giving the process more threads than it will use will not increase the
>> performance of the application, it will just add work during cache
>> operations, create more db connections, and add overhead to the OS in
>> managing all those threads.
>>
>> ** **
>>
>> Probably equally important to getting the thread configuration right, is
>> moving certain subsystems to separate queues.  Things like email, approval,
>> reconciliation, etc. should be moved to separate queues.  By doing this,
>> you can leave the fast and list queues available for user requests.  This
>> makes managing the threads (by you) much easier because you don't have many
>> subsystems competing for a limited pool of threads.  Instead you have known
>> subsystems using private queues that are all theirs and you have queues
>> available to end users that are all theirs.
>>
>> ** **
>>
>> Axton Grams
>>
>> On Mon, Apr 2, 2012 at 10:57 AM, Axton  wrote:
>>
>> Can 2 cores execute 2 threads of execution in parallel?  If so, why would
>> you not want to leverage that capability?  I would not suggest putting your
>> min threads to the max value expected.  Start low, say 1.  Creating more
>> threads than are needed adds overhead, esp. during cache operations.
>>  Remedy will create a new thread when all threads are busy and another
>> request is in the queue.  Set the max to the target of what you think you
>> might need.  With this approach, Remedy will allocate what it needs.
>>
>> ** **
>>
>> There is no formula that will magically tell

Re: fast and list threads - by cores or cpus? - documentation conflicts.

[Axton]

Disruptive?  Not unless you go crazy with it.
If you want to know the thread utilization for a given queue (e.g., Fast,
List, etc.) you will need the individual queues.  It's going to be hard to
tune a queue if you don't know the numbers for that queue.
If you are only tuning the thread counts, a 1 hour interval should be more
than sufficient.
The server stats data is recorded in a form name Server Statistics.

Axton Grams

On Mon, Apr 2, 2012 at 11:29 AM, Goodall, Andrew C  wrote:

> **
>
> Thanks so much for all this input Axton.
>
> Great info.
>
> ** **
>
> Question regarding turning on the Server statistics recording…
>
> ** **
>
> **1.   **Is it disruptive ? wondering whether I can turn on in prod
> for a short time to get a true load picture during peak time.
>
> **2.   **Do I need cumulative and individual queue mode or just
> cumulative
>
> **3.   **What’s a good recording interval?
>
> **4.   **I assume it saves the data to a .log in BMC
> Software\ARSystem\Arserver\Db location
>
> ** **
>
> This all started because we’ve been having performance issues on 7.5 and
> we’re upgrading to 7.6.04 with all new hardware  (Windows x64 Quad CPU /
> Quad core 2.6 GHz – 12GB Ram VMs)
>
> We use full ITSM suite (mainly incident, problem, change, SRM, RKM)
>
> Between 300 – 400 concurrent users
>
> ** **
>
> In recent doc from Performance and Scalability White Paper from BMC -
> http://documents.bmc.com/supportu/documents/97/70/249770/249770.pdf
>
> They use a 2 CPU Quad Core Windows x64 (page 10/77) 8 total cores and set
> threads (page 48/77) List = 24 and Fast = 40
>
> ** **
>
> ** **
>
> Regards,
>
>  
>
> *Andrew Goodall*
>
> Software Engineer 2 | Development Services |  jcpenney . www.jcp.com 
> |
> 
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Axton
> *Sent:* Monday, April 02, 2012 11:12 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: fast and list threads - by cores or cpus? - documentation
> conflicts.
>
> ** **
>
> ** To add to that, the goals of setting the queue thread settings should
> only include:
>
> - you don't want the min thread count too high
>
> - you don't want the max thread count too low
>
> - you don't want the max thread count too high
>
> Getting the mix right will ensure that there are sufficient threads to
> handle the workload.  Having too many threads is bad and will result in
> excessive overhead within the kernel and the database (each thread creates
> a connection to the database server).  Having too few threads (without the
> ability to increase the ceiling) is bad and will result in performance
> problems or timeouts.
>
> ** **
>
> There are no options to adjust how Remedy dispatches work to the threads
> available or to alter how Remedy breaks up the work when handling.  It
> either has sufficient threads to do what it needs to do, or it does not.
>  Giving the process more threads than it will use will not increase the
> performance of the application, it will just add work during cache
> operations, create more db connections, and add overhead to the OS in
> managing all those threads.
>
> ** **
>
> Probably equally important to getting the thread configuration right, is
> moving certain subsystems to separate queues.  Things like email, approval,
> reconciliation, etc. should be moved to separate queues.  By doing this,
> you can leave the fast and list queues available for user requests.  This
> makes managing the threads (by you) much easier because you don't have many
> subsystems competing for a limited pool of threads.  Instead you have known
> subsystems using private queues that are all theirs and you have queues
> available to end users that are all theirs.
>
> ** **
>
> Axton Grams
>
> On Mon, Apr 2, 2012 at 10:57 AM, Axton  wrote:
>
> Can 2 cores execute 2 threads of execution in parallel?  If so, why would
> you not want to leverage that capability?  I would not suggest putting your
> min threads to the max value expected.  Start low, say 1.  Creating more
> threads than are needed adds overhead, esp. during cache operations.
>  Remedy will create a new thread when all threads are busy and another
> request is in the queue.  Set the max to the target of what you think you
> might need.  With this approach, Remedy will allocate what it needs.
>
> ** **
>
> There is no formula that will magically tell you the ideal number of
> threads that you need for your system.  Two people can write an application
> where both applications provide a comparable set of capabilities.
>  Depending on how the workflow is written, different thread requirements
> will be needed.
>
> ** **
>
> Thread to parallel execution ratio is not the best way to measure things.
>  An execution path, while only capable of handling one instruction at a
> time, can effectively handle more than o

Re: ADDM

[patrick zandi]

Something to always remember.. while it is nice to put everything into the
cmdb, (sometimes nice and slow as well) it is better to put only what is
going to be consumed by users instead.

do not scan the whole car and every nut and bolt and put it into the cmdb,
if you only have an an electrician using the service. Only put in the
electrical parts for him so he can use the Service you are providing him.
why have 4million rows of bolt 12MM X 2 inches if your electrician is only
guy looking at it.



On Mon, Apr 2, 2012 at 11:52 AM, McClure, Don  wrote:

> We are *investigating* ADDM8.3 for addition to the ITSM suite here at Univ
> of North Texas.  In fact--a business point I have now heard from multiple
> sources--a *change notice* should not be considered implemented/complete
> until a discovery run {after claimed change implementation!} show results
> consistent with scope of change--AND NO OTHER CHANGES (assurance against
> inadvertent results).
>
> I am a newcomer to ADDM as well; but, for the original question concerning
> a particular product--my  starting point is:
>
> first, log into appliance website as admin user
> then, on any page--type your product name--or other search term--in the
> 'search' box, upper-right hand corner.
> Procedure gets more fuzzy from there--however, I just performed this
> procedure searching for SQL instances in my realm.
>
> Next step was to select 'Software Instance List'--first panel; resulting
> table on my site provides these columns, all exportable as a CSV:
> Name [specific service name]  --Instance Count -- Product Version -- Host
> [where instance is located].
>
> I might then export similar report of hosts--and do a join.  I know this
> somewhat hand-o-matic, and more elegant solution might be developed within
> the tool itself--but this should be a starting point when searching for
> select, specific information.
>
> Other users are welcome to contact on- or off-list should further
> discussion be helpful.
>
> Don W. McClure, P.E.
> ITSS Call Tracking Administration
> University of North Texas System
> dwmac @ unt . edu
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Judy Dowell
> Sent: Friday, March 30, 2012 5:11 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: ADDM
>
> Thanks to all of you for responding.  We do have the entire suite of
> products; however, I am running ADDM alone at this time and will connect it
> soon to CMDB.  I will post in communities as suggested.
> Have a great weekend!
>
> Judy
>
> 
> From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG]
> on behalf of arslist [arsl...@danielbloom.ca]
> Sent: Friday, March 30, 2012 5:16 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: ADDM
>
> +5 for Matt :-)
>
> Sorry, I should have mentioned communities, It is where I went/go to post
> purely ADDM side questions or comments.
> (had some lively discussions too, it was great).
>
> Daniel
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Matt Laurenceau
> Sent: March 30, 2012 5:01 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: ADDM
>
> +1 for Dan, Joe and David: ADDM and CMDB are part of the BMC Atrium
> Platform, platform is fully leveraged by BMC Remedy (and many other BMC
> brands).
>
> I don't have the answer to your specific question, but can point you to
> good ADDM resources posted by Zoe and other ex-Tideway friends (and that
> may address this topic): on
> https://communities.bmc.com/communities/community/bmcdn/bmc_atrium_and_foundation_technologies,
> check the blog posts (several informative videos), and of course the
> "Discovery (ADDM)" sub-community.
>
>
> As you might have seen in the past weeks&months, R&D is engaging more and
> more, posting public resources.
> What main area would you like them to focus on?
> - a specific product/capability: Dev Studio plugins, mid-tier, user
> directory sync, CMDB datamodeling, SLM, SRM, other?
> - a specific tech topic: HA, DRP, upgrade, perf, troubleshooting, other?
>
> Have a great week-end,
>
> ~ Matt Laurenceau
> Senior Community Ambassador, BMC Communities 
> Matthieu_laurenceau@bmc.comFollow me @Matt_L
> Skype: matt.laurenceau
>
>
> On 30 mars 2012, at 22:19, Joe Martin D'Souza  wrote:
>
> > I agree with David.. there are an increasing number of sites that now
> use ADDM with CMDB and with both being owned by BMC after ADDM was bought
> over from Tideway (just like RKM now which arguably a few years ago wasn t
> a part of BMC Remedy suite..)..
> >
> > I am only partially exposed to ADDM so can't quite answer this question
> but was watching this thread to absorb info coming out of it..
> >
> > Joe
> >
> > -Original Message- From: Shellman, David
> > Sent: Friday, March 30, 2012 4:08 PM Newsgroups:
> > public.remedy.arsystem.general
> > To: arslist@ARSLIST.ORG
> > Subject: Re:

Re: Effects of flushing midtier cache

[LJ LongWing]

Brien,
If I'm not mistaken, that's what the 'sync server' button is supposed to do.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brien Dieterle
Sent: Monday, March 26, 2012 2:27 PM
To: arslist@ARSLIST.ORG
Subject: Re: Effects of flushing midtier cache

I'm pretty sure it was invalid session errors.  I agree with the 
sentiment that changes should be done after-hours.  However, that 
doesn't solve the puzzle of why the default definition check interval of 
60 minutes can (usually) successfully implement any changes *without* 
negatively affecting anyone.  That is, can we get a button that just 
does the same thing that is happening every hour anyway?

Brien

On 3/26/2012 1:06 PM, David Durling wrote:
> Thanks, Brien.  What problems do your users report when this happens?
>
> David
>
>> -Original Message-
>> From: Brien Dieterle [mailto:brien.diete...@cgcmail.maricopa.edu]
>> Sent: Monday, March 26, 2012 3:54 PM
>> To: arslist@ARSLIST.ORG
>> Cc: David Durling
>> Subject: Re: Effects of flushing midtier cache
>>
>> In my experience flushing the cache IS intrusive.  Every once in a long
while I
>> can't resist it any long and I start enthusiastically pressing that big,
red, SHINY
>> button.  Then the phone calls start trickling in.
>> I wish I knew why.  It didn't always seem to be this way, but I can't be
sure.  It
>> seemed to start happening sometime after 7.5 upgrade, but that is just a
gut
>> feeling.  We're on 7.6 SP2 now.
>>
>> Brien
>>
>> On 3/26/2012 12:48 PM, David Durling wrote:
>>> Hi,
>>>
>>> I'm one of those that has found it necessary to use the "flush cache"
>> button in the mid tier config when sometimes certain changes aren't
picked
>> up at the regular cache check interval.
>>> Do you all consider a flush of the mid tier cache to be unintrusive -
>> something that can be done during production hours?  Or is it something
that
>> should be done off-hours?
>>> On our server I don't notice performance issues in using it, and in
>>> what little testing I've done, user sessions seem to be uninterrupted.
>>> (I'm not sure about floating users on the web, though - if there's
>>> anything to consider there.)
>>>
>>> I'm on ARS 7.5 patch 007 with mid tier 7.5 patch 007 with apache/tomcat.
>>>
>>> Thanks,
>>>
>>> David
>>>
>>> ---
>>> David Durling  durl...@uga.edu
>>> Enterprise IT Services
>>> University of Georgia
>>>
>>>
>> __
>> 
>>> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>>> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
>>>
>


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: fast and list threads - by cores or cpus? - documentation conflicts.

[Goodall, Andrew C]

Thanks so much for all this input Axton.

Great info.

 

Question regarding turning on the Server statistics recording...

 

1.   Is it disruptive ? wondering whether I can turn on in prod for
a short time to get a true load picture during peak time.

2.   Do I need cumulative and individual queue mode or just
cumulative

3.   What's a good recording interval?

4.   I assume it saves the data to a .log in BMC
Software\ARSystem\Arserver\Db location

 

This all started because we've been having performance issues on 7.5 and
we're upgrading to 7.6.04 with all new hardware  (Windows x64 Quad CPU /
Quad core 2.6 GHz - 12GB Ram VMs)

We use full ITSM suite (mainly incident, problem, change, SRM, RKM)

Between 300 - 400 concurrent users

 

In recent doc from Performance and Scalability White Paper from BMC -
http://documents.bmc.com/supportu/documents/97/70/249770/249770.pdf

They use a 2 CPU Quad Core Windows x64 (page 10/77) 8 total cores and
set threads (page 48/77) List = 24 and Fast = 40

 

 

Regards,

 

Andrew Goodall

Software Engineer 2 | Development Services |  jcpenney . www.jcp.com
  |

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Axton
Sent: Monday, April 02, 2012 11:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: fast and list threads - by cores or cpus? - documentation
conflicts.

 

** To add to that, the goals of setting the queue thread settings should
only include:

- you don't want the min thread count too high

- you don't want the max thread count too low

- you don't want the max thread count too high

Getting the mix right will ensure that there are sufficient threads to
handle the workload.  Having too many threads is bad and will result in
excessive overhead within the kernel and the database (each thread
creates a connection to the database server).  Having too few threads
(without the ability to increase the ceiling) is bad and will result in
performance problems or timeouts.

 

There are no options to adjust how Remedy dispatches work to the threads
available or to alter how Remedy breaks up the work when handling.  It
either has sufficient threads to do what it needs to do, or it does not.
Giving the process more threads than it will use will not increase the
performance of the application, it will just add work during cache
operations, create more db connections, and add overhead to the OS in
managing all those threads.

 

Probably equally important to getting the thread configuration right, is
moving certain subsystems to separate queues.  Things like email,
approval, reconciliation, etc. should be moved to separate queues.  By
doing this, you can leave the fast and list queues available for user
requests.  This makes managing the threads (by you) much easier because
you don't have many subsystems competing for a limited pool of threads.
Instead you have known subsystems using private queues that are all
theirs and you have queues available to end users that are all theirs.

 

Axton Grams

On Mon, Apr 2, 2012 at 10:57 AM, Axton  wrote:

Can 2 cores execute 2 threads of execution in parallel?  If so, why
would you not want to leverage that capability?  I would not suggest
putting your min threads to the max value expected.  Start low, say 1.
Creating more threads than are needed adds overhead, esp. during cache
operations.  Remedy will create a new thread when all threads are busy
and another request is in the queue.  Set the max to the target of what
you think you might need.  With this approach, Remedy will allocate what
it needs.

 

There is no formula that will magically tell you the ideal number of
threads that you need for your system.  Two people can write an
application where both applications provide a comparable set of
capabilities.  Depending on how the workflow is written, different
thread requirements will be needed.

 

Thread to parallel execution ratio is not the best way to measure
things.  An execution path, while only capable of handling one
instruction at a time, can effectively handle more than one thread of
execution by performing a context switch.  While context switching does
cost some overhead, it may in fact enable the server to handle a larger
concurrency or provide a higher throughput of operations.  That's not to
say that in your case, 4 threads per execution path, is the best
scenario, but it might be.

 

The server statistics, coupled with OS statistics, are your best
indicator of whether or not you have allocated the appropriate number of
threads.  It's a game of trial and error until you find the right fit
for your environment.  To start, set the min threads to 1 for all queues
(except escalation, if you use escalation pools) and the max to some
nominal number, like 10.  If you start to see queu blocked counts in the
server statistics, increase the max for that queue.  If you do not see
queue blocked counts, you have enough threads to handle the load the
syst

Re: fast and list threads - by cores or cpus? - documentation conflicts.

[Axton]

To add to that, the goals of setting the queue thread settings should only
include:
- you don't want the min thread count too high
- you don't want the max thread count too low
- you don't want the max thread count too high

Getting the mix right will ensure that there are sufficient threads to
handle the workload.  Having too many threads is bad and will result in
excessive overhead within the kernel and the database (each thread creates
a connection to the database server).  Having too few threads (without the
ability to increase the ceiling) is bad and will result in performance
problems or timeouts.

There are no options to adjust how Remedy dispatches work to the threads
available or to alter how Remedy breaks up the work when handling.  It
either has sufficient threads to do what it needs to do, or it does not.
 Giving the process more threads than it will use will not increase the
performance of the application, it will just add work during cache
operations, create more db connections, and add overhead to the OS in
managing all those threads.

Probably equally important to getting the thread configuration right, is
moving certain subsystems to separate queues.  Things like email, approval,
reconciliation, etc. should be moved to separate queues.  By doing this,
you can leave the fast and list queues available for user requests.  This
makes managing the threads (by you) much easier because you don't have many
subsystems competing for a limited pool of threads.  Instead you have known
subsystems using private queues that are all theirs and you have queues
available to end users that are all theirs.

Axton Grams

On Mon, Apr 2, 2012 at 10:57 AM, Axton  wrote:

> Can 2 cores execute 2 threads of execution in parallel?  If so, why would
> you not want to leverage that capability?  I would not suggest putting your
> min threads to the max value expected.  Start low, say 1.  Creating more
> threads than are needed adds overhead, esp. during cache operations.
>  Remedy will create a new thread when all threads are busy and another
> request is in the queue.  Set the max to the target of what you think you
> might need.  With this approach, Remedy will allocate what it needs.
>
> There is no formula that will magically tell you the ideal number of
> threads that you need for your system.  Two people can write an application
> where both applications provide a comparable set of capabilities.
>  Depending on how the workflow is written, different thread requirements
> will be needed.
>
> Thread to parallel execution ratio is not the best way to measure things.
>  An execution path, while only capable of handling one instruction at a
> time, can effectively handle more than one thread of execution by
> performing a context switch.  While context switching does cost some
> overhead, it may in fact enable the server to handle a larger concurrency
> or provide a higher throughput of operations.  That's not to say that in
> your case, 4 threads per execution path, is the best scenario, but it might
> be.
>
> The server statistics, coupled with OS statistics, are your best indicator
> of whether or not you have allocated the appropriate number of threads.
>  It's a game of trial and error until you find the right fit for your
> environment.  To start, set the min threads to 1 for all queues (except
> escalation, if you use escalation pools) and the max to some nominal
> number, like 10.  If you start to see queu blocked counts in the server
> statistics, increase the max for that queue.  If you do not see queue
> blocked counts, you have enough threads to handle the load the system is
> experiencing.  Check the thread count for each queue after a period of
> time.  If the number of threads never reaches the max threads allowed for
> that queue, your max is too high.  Once you figure where the thread count
> hovers, set the minimum to match that number.  Continue to monitor for
> queue blocked items, and increase the max as needed.
>
> Axton Grams
>
>
> On Mon, Apr 2, 2012 at 10:32 AM, LJ LongWing wrote:
>
>> **
>>
>> Andrew,
>>
>> I think you should go with 16.  I know that a quad core is not the same
>> thing as 4 CPU’s….BUT…it is for most practical purposes…I believe the terms
>> core and cpu are used loosely to mean the same thing these days when
>> referring to CPU power….it’s my understanding that to make a quad core cpu,
>> they shrunk the technology of a single core to be able to fit 4 dies on the
>> same chip….so while you are more constrained on bus because you are all on
>> one chip…your processing power should be better than a single core on a
>> single cpu….
>>
>> ** **
>>
>> I know I’m going to get a lot of flack for my loose and probably improper
>> usage of terms….but that’s roughly how I think of it J
>>
>> ** **
>>
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> arslist@ARSLIST.ORG] *On Behalf Of *Goodall, Andrew C
>> *Sent:* Thursday, March 22, 2012 5:57 PM
>> *To:

Re: ADDM

[McClure, Don]

We are *investigating* ADDM8.3 for addition to the ITSM suite here at Univ of 
North Texas.  In fact--a business point I have now heard from multiple 
sources--a *change notice* should not be considered implemented/complete until 
a discovery run {after claimed change implementation!} show results consistent 
with scope of change--AND NO OTHER CHANGES (assurance against inadvertent 
results).

I am a newcomer to ADDM as well; but, for the original question concerning a 
particular product--my  starting point is:

first, log into appliance website as admin user
then, on any page--type your product name--or other search term--in the 
'search' box, upper-right hand corner.
Procedure gets more fuzzy from there--however, I just performed this procedure 
searching for SQL instances in my realm.

Next step was to select 'Software Instance List'--first panel; resulting table 
on my site provides these columns, all exportable as a CSV:
Name [specific service name]  --Instance Count -- Product Version -- Host 
[where instance is located].

I might then export similar report of hosts--and do a join.  I know this 
somewhat hand-o-matic, and more elegant solution might be developed within the 
tool itself--but this should be a starting point when searching for select, 
specific information.

Other users are welcome to contact on- or off-list should further discussion be 
helpful.

Don W. McClure, P.E.
ITSS Call Tracking Administration
University of North Texas System
dwmac @ unt . edu


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Judy Dowell
Sent: Friday, March 30, 2012 5:11 PM
To: arslist@ARSLIST.ORG
Subject: Re: ADDM

Thanks to all of you for responding.  We do have the entire suite of products; 
however, I am running ADDM alone at this time and will connect it soon to CMDB. 
 I will post in communities as suggested.
Have a great weekend!

Judy


From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on 
behalf of arslist [arsl...@danielbloom.ca]
Sent: Friday, March 30, 2012 5:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: ADDM

+5 for Matt :-)

Sorry, I should have mentioned communities, It is where I went/go to post 
purely ADDM side questions or comments.
(had some lively discussions too, it was great).

Daniel

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Matt Laurenceau
Sent: March 30, 2012 5:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: ADDM

+1 for Dan, Joe and David: ADDM and CMDB are part of the BMC Atrium Platform, 
platform is fully leveraged by BMC Remedy (and many other BMC brands).

I don't have the answer to your specific question, but can point you to good 
ADDM resources posted by Zoe and other ex-Tideway friends (and that may address 
this topic): on 
https://communities.bmc.com/communities/community/bmcdn/bmc_atrium_and_foundation_technologies,
 check the blog posts (several informative videos), and of course the 
"Discovery (ADDM)" sub-community.


As you might have seen in the past weeks&months, R&D is engaging more and more, 
posting public resources.
What main area would you like them to focus on?
- a specific product/capability: Dev Studio plugins, mid-tier, user directory 
sync, CMDB datamodeling, SLM, SRM, other?
- a specific tech topic: HA, DRP, upgrade, perf, troubleshooting, other?

Have a great week-end,

~ Matt Laurenceau
Senior Community Ambassador, BMC Communities matthieu_laurenc...@bmc.com Follow 
me @Matt_L
Skype: matt.laurenceau


On 30 mars 2012, at 22:19, Joe Martin D'Souza  wrote:

> I agree with David.. there are an increasing number of sites that now use 
> ADDM with CMDB and with both being owned by BMC after ADDM was bought over 
> from Tideway (just like RKM now which arguably a few years ago wasn t a part 
> of BMC Remedy suite..)..
>
> I am only partially exposed to ADDM so can't quite answer this question but 
> was watching this thread to absorb info coming out of it..
>
> Joe
>
> -Original Message- From: Shellman, David
> Sent: Friday, March 30, 2012 4:08 PM Newsgroups:
> public.remedy.arsystem.general
> To: arslist@ARSLIST.ORG
> Subject: Re: ADDM
>
> Peter,
>
> ADDM updates CMDB which is part of ITSM.  So one could argue that it would be 
> included in this forum.  I'm sure that there a few individuals that could 
> answer the question.
>
> Dave
>
> On Mar 30, 2012, at 4:03 PM, "PCR Remedy"  wrote:
>
>> wrong forum, this one is about Remedy, I suggest to go bmc communities.
>>
>> Peter
>>
>> On 3/30/12, SUBSCRIBE arslist Judy C. Dowell  wrote:
>>> Hi,  I'm totally new to ADDM and have been requested to run a report 
>>> to find instances of a product called pointsec.  I've been asked to provide:
>>> Computer Name/Make/Model/OS/IP Address/Path and the path the 
>>> software instance is found.
>>> I was given the following information about the product lo

Re: BMC Analytics Report Question - Report of Multiple Associations to Almost All of the ITSM Apps

[Nathan Aker]

Andre, what you are looking to report on (Relationship records under Work 
Orders) does not exist in the out of box universe, at least up to Analytics 
7.6.04 that we are on.  Child relationships exist in the universe for some of 
the other entities like Incidents and Change requests, but they did not build 
out the relationship objects for Work Orders out of the box.

That being said you could enhance the universe to build out these 
relationships, but you would need to take those steps at the universe layer 
(basically the configurable metadata of BOXI) before you could then leverage 
the data within a report.  I don't think it would be a trivial effort to build 
out all those relationship objects in the Universe.

Hope this helps.   Nathan

Nathan Aker
ITSM Solution Architect
McAfee, Inc.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Andre Hughes
Sent: Monday, April 02, 2012 10:41 AM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Analytics Report Question - Report of Multiple Associations to 
Almost All of the ITSM Apps

David,

Thanks for the info, however you didn't explain why BOXI would be very 
difficult to use in creating such a report.

My question was around BMC's Analytics, I did not ask what product is the best 
or what product should I buy.

I was looking for Analytic experts to help me determine how difficult this type 
of report would be or if anyone has created a similar report in Analytics.

Thanks,

Andre

--
** BOXI could do it but would be very difficult.  You should take a look at 
using Yurbi (http://www.yurbi.com).   You could build those relationships and 
get the report pretty easy via one of our AnyDB apps.  You can check out this 
video for a high level of that process -  http://yurbi.tv/index.php?p=263 

We have an out of the box connection to Remedy that is much easy than 
Analytics, you can learn more about that here -  
http://yurbi.tv/index.php?p=216 

But due to the complexity I would recommend you try to achieve this query from 
the out of the box Yurbi for BMC Remedy app but rather build it with AnyDB.
The cool thing is with Yurbi you could tie the report from Remedy with other 
data sources in your environment that may have supporting info for your 
managemenet,  like a ERP, accounting, inventory, etc, system.

thanks,

David

On Fri, Mar 30, 2012 at 11:22 AM, Andre Hughes  wrote:
Hello,

I haven't used Analytics and I need to know if a particular report is even 
possible to be generated.

Here is the back ground:

We have a process that a ordinary business user will submit a request via SRM 
(Service Request Management).
Management will either Approve or Reject the Request.
Once the Request is approved, it will generate a Work Order. The Work Order 
will be the holding bin for the Request and it is prioritized and analyzed.
After determining this Request is ready to be put into Production, the support 
group will generate a Change Request and relate the Work Order.
There can be 2 paths for the Change Request - 1) Only a Change Request or 2) A 
Change Request with a Release. (The Release must be related to the Work Order) 
So essentially the Work Order becomes the Parent Record with all other 
Relationships tied to it.

WO--> (PARENT)
INC --> (RELATED TO WO. This is another optional relationship, not 
noted above)
CRQ --> (RELATED TO WO)
RLM --> (RELATED TO WO)

Here is what I need for a Report out of Analytics -

I need a report that has all of the Related records from the Work Order (INC, 
CRQ, RLM, AAS, TSK, etc). This report should show me the basic information of 
each Record (Record ID #, Assignment, Customer, Summary, Status, Status 
History, Target Dates, Scheduled Dates, etc)

---

I have looked into creating a report outside of Analytics with using Joins 
(WOI:Associations + WOI:WorkOrder), however to get to the basic level of 
information for the main apps, I would need to create joins to at least 7 
levels, ouch!

Please, let me know if Analytics can handle this type of reporting as it is 
critical to our management and support staff.

Thanks,

Andre

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Re: fast and list threads - by cores or cpus? - documentation conflicts.

[Axton]

Can 2 cores execute 2 threads of execution in parallel?  If so, why would
you not want to leverage that capability?  I would not suggest putting your
min threads to the max value expected.  Start low, say 1.  Creating more
threads than are needed adds overhead, esp. during cache operations.
 Remedy will create a new thread when all threads are busy and another
request is in the queue.  Set the max to the target of what you think you
might need.  With this approach, Remedy will allocate what it needs.

There is no formula that will magically tell you the ideal number of
threads that you need for your system.  Two people can write an application
where both applications provide a comparable set of capabilities.
 Depending on how the workflow is written, different thread requirements
will be needed.

Thread to parallel execution ratio is not the best way to measure things.
 An execution path, while only capable of handling one instruction at a
time, can effectively handle more than one thread of execution by
performing a context switch.  While context switching does cost some
overhead, it may in fact enable the server to handle a larger concurrency
or provide a higher throughput of operations.  That's not to say that in
your case, 4 threads per execution path, is the best scenario, but it might
be.

The server statistics, coupled with OS statistics, are your best indicator
of whether or not you have allocated the appropriate number of threads.
 It's a game of trial and error until you find the right fit for your
environment.  To start, set the min threads to 1 for all queues (except
escalation, if you use escalation pools) and the max to some nominal
number, like 10.  If you start to see queu blocked counts in the server
statistics, increase the max for that queue.  If you do not see queue
blocked counts, you have enough threads to handle the load the system is
experiencing.  Check the thread count for each queue after a period of
time.  If the number of threads never reaches the max threads allowed for
that queue, your max is too high.  Once you figure where the thread count
hovers, set the minimum to match that number.  Continue to monitor for
queue blocked items, and increase the max as needed.

Axton Grams

On Mon, Apr 2, 2012 at 10:32 AM, LJ LongWing  wrote:

> **
>
> Andrew,
>
> I think you should go with 16.  I know that a quad core is not the same
> thing as 4 CPU’s….BUT…it is for most practical purposes…I believe the terms
> core and cpu are used loosely to mean the same thing these days when
> referring to CPU power….it’s my understanding that to make a quad core cpu,
> they shrunk the technology of a single core to be able to fit 4 dies on the
> same chip….so while you are more constrained on bus because you are all on
> one chip…your processing power should be better than a single core on a
> single cpu….
>
> ** **
>
> I know I’m going to get a lot of flack for my loose and probably improper
> usage of terms….but that’s roughly how I think of it J
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Goodall, Andrew C
> *Sent:* Thursday, March 22, 2012 5:57 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* fast and list threads - by cores or cpus? - documentation
> conflicts.
>
> ** **
>
> ** 
>
> I’m confused – the doc seems to conflict and BMC architects have signed
> off on our ar.cfg settings in the past in which they were set by CPU and
> not by Cores.
>
> ** **
>
> My previous understanding was that these values should be set by the
> number of CPUs and not Cores, in fact BMC architects have signed off on
> these settings many times –  and if you look at “BMC Remedy AR System
> Server 7.6 – Performance Tuning” page 33 – it states CPUs
>
> ** **
>
> However, in the recent publication for performance and scalability
> “Performance and Scalability White Paper” released this month – see page 4
> and 48 – this was set at the number of total cores.
>
> ** **
>
> So – we have a Quad CPU 2.2 GHz Quad Core AMD  with 12GB ram Windows box.*
> ***
>
> ** **
>
> So should I use x4 or x16 = a huge difference in the number of threads,
> which could substantially impact performance.
>
> ** **
>
> ** **
>
> See:
>
> ** **
>
> “Performance and Scalability White Paper”  page 4 and 48 -
> http://documents.bmc.com/supportu/documents/97/70/249770/249770.pdf
>
> ** **
>
> “BMC Remedy AR System Server 7.6 – Performance Tuning” page 33 -
> http://documents.bmc.com/supportu/documents/90/37/199037/199037.pdf
>
> ** **
>
> ** **
>
> Regards,
>
>  
>
> *Andrew Goodall*
>
> Software Engineer 2 | Development Services |  jcpenney . www.jcp.com 
> 
> 
>
> ** **
>
>
> The information transmitted is intended only for the person or entity to
> which it is addressed and
> may contain confidential and/or privileged material. If the reader of this
> message is not the intended
> recipient, yo

Re: Book on Remedy...

[Hulmes, Timothy CTR MDA/ICTO]

I have always wanted to write a book that would help others.  If this project 
ever gets rolling again I would like to be involved.  I would also be 
interested in taking what we have so far and completing it if necessary. 

Tim


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: Monday, April 02, 2012 9:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: Book on Remedy...

** 

Actually had a bunch of chapters written, a couple by others, and then it took 
so long the next release… the next release…

 

My current thinking at some point is we need to create a wiki type 
collaborative effort, but again, the reward versus time model

doesn’t work that well for someone like me. Instead I focused the last few 
years on filling the Conference void, more time consuming

than I expected (yes, I really was that naïve, otherwise I would never have 
attempted it. Fortunately we have a great team working on it,

the first year was a rather steep learning curve).

 

Original title for the book was: In the beginning, there were filters

 

Both history and how to approach with the ARSystem versus traditional 
languages( which to me includes the silly world of java interpreters),

In other words process oriented versus code block oriented. An object in Remedy 
[ARSystem] to me  is a process not a sub-routine black box.

 

Daniel

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Gordon Frank
Sent: April 2, 2012 8:58 AM
To: arslist@ARSLIST.ORG
Subject: Re: Book on Remedy...

 

** 

Dan Bloom and a few others had talked about making a Remedy "Book for Dummies" 
but I think we got side-tracked. I've mentioned it to Doug a couple of times, 
but he got side-tracked as well. At the time we talked, ARS was still at 
Version 5.x. Things have gotten more complicated with the rise of 7.4 and 
ITSM\CMDB. I would think it should be two volumes. Volume 1, basic Remedy ARS. 
Volume 2, ITSM\CMDB. BMC has excellent documentation, but no one has 
consolidated it into a book form. I am currently composing a Remedy 101 book 
for my current job and it would not be hard to combine several documents into 
one if I had the time. When Dan and I first talked, several people were going 
to take different chapters. Thoughts I had for Chapters are:

 

1. Basic ARS

2. Thin Client

3. Development

4. Integration

5. Reporting

6. Doug Stuff (Doug wrote a Tips and Tricks "book" back 3-4 years ago)

6. Secrets that not everyone knows (ARSList could feed this)

7. Gotchas

8. etc.

Time is the problem, but there is enough expertise out their that it could be 
done.

 

Gordon Frank

Exelis, Inc



From: "richard@bwc.state.oh.us" 
To: arslist@ARSLIST.ORG
Sent: Friday, March 30, 2012 8:08:11 AM
Subject: Book on Remedy...

** 

Has anyone heard of a book on Remedy or the AR system? If so, can you

provide details? Thanks.

Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message. _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 

_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: BMC Analytics Report Question - Report of Multiple Associations to Almost All of the ITSM Apps

[Jose Huerta]

It's not so much difficult if you know how to handle universes and know the
e-r model of ITSM suite

El lunes 2 de abril de 2012, Andre Hughes escribió:

> David,
>
> Thanks for the info, however you didn't explain why BOXI would be very
> difficult to use in creating such a report.
>
> My questione  was around BMC's Analytics, I did not ask what product is
> the best or what product should I buy.
>
> I was looking for Analytic experts to help me determine how difficult this
> type of report would be or if anyone has created a similar report in
> Analytics.
>
> Thanks,
>
> Andre
>
>
> --
> ** BOXI could do it but would be very difficult.  You should take a look
> at using Yurbi (http://www.yurbi.com).   You could build those
> relationships and get the report pretty easy via one of our AnyDB apps.
>  You can check out this video for a high level of that process -
> http://yurbi.tv/index.php?p=263
>
> We have an out of the box connection to Remedy that is much easy than
> Analytics, you can learn more about that here -
> http://yurbi.tv/index.php?p=216
>
> But due to the complexity I would recommend you try to achieve this query
> from the out of the box Yurbi for BMC Remedy app but rather build it with
> AnyDB.The cool thing is with Yurbi you could tie the report from Remedy
> with other data sources in your environment that may have supporting info
> for your managemenet,  like a ERP, accounting, inventory, etc, system.
>
> thanks,
>
> David
>
> On Fri, Mar 30, 2012 at 11:22 AM, Andre Hughes 
> >
> wrote:
> Hello,
>
> I haven't used Analytics and I need to know if a particular report is even
> possible to be generated.
>
> Here is the back ground:
>
> We have a process that a ordinary business user will submit a request via
> SRM (Service Request Management).
> Management will either Approve or Reject the Request.
> Once the Request is approved, it will generate a Work Order. The Work
> Order will be the holding bin for the Request and it is prioritized and
> analyzed.
> After determining this Request is ready to be put into Production, the
> support group will generate a Change Request and relate the Work Order.
> There can be 2 paths for the Change Request - 1) Only a Change Request or
> 2) A Change Request with a Release. (The Release must be related to the
> Work Order)
> So essentially the Work Order becomes the Parent Record with all other
> Relationships tied to it.
>
> WO--> (PARENT)
>INC --> (RELATED TO WO. This is another optional relationship, not
> noted above)
>CRQ --> (RELATED TO WO)
>RLM --> (RELATED TO WO)
>
> Here is what I need for a Report out of Analytics -
>
> I need a report that has all of the Related records from the Work Order
> (INC, CRQ, RLM, AAS, TSK, etc). This report should show me the basic
> information of each Record (Record ID #, Assignment, Customer, Summary,
> Status, Status History, Target Dates, Scheduled Dates, etc)
>
> ---
>
> I have looked into creating a report outside of Analytics with using Joins
> (WOI:Associations + WOI:WorkOrder), however to get to the basic level of
> information for the main apps, I would need to create joins to at least 7
> levels, ouch!
>
> Please, let me know if Analytics can handle this type of reporting as it
> is critical to our management and support staff.
>
> Thanks,
>
> Andre
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
>


-- 

Jose M. Huerta
Project Manager**

Movil: 661 665 088

Telf.: 971 75 03 24

Fax: 971 75 07 94



SM2 Baleares S.A.
C/Rita Levi 

Edificio SM2 Parc Bit

07121 Palma de Mallorca

  
  
 

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<><><><>

Re: Desktop operating system "de-evolution" by mobile device OS

[LJ LongWing]

Joe,

I switched from Qwerty to Dvorak a bit over a dozen years ago.  I still 
struggle with working on other people’s computers because of it…especially when 
their keyboards are old with worn off letters J

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Friday, March 23, 2012 8:56 AM
To: arslist@ARSLIST.ORG
Subject: OT: Desktop operating system "de-evolution" by mobile device OS

 

** 

 

Which is an extremely bad idea.. Why would you want your existing user-base to 
turn away from you?

 

Now if they had a new interface where you could ‘talk’ to your OS (imitate 
siri) and have it work really well, that would be great.. But point & click is 
a ‘language’ which involves a physical action followed by a result. Its almost 
a muscle/brain memory or co-ordination. This is something that the PC user base 
(be it a new user or experiemced) have been used for since they began 
computing. And what is the percentage of PC user base that is relatively new? 
25% at best? Maybe 30%? So they want to make over 50% of the existing user base 
to forget what you knew in the past – retire that ‘muscle/brain memory’. 
Rebuild a new one..

 

Its like converting a qwerty keyboard into an abcde type of a keyboard with a 
justification that it would be great for first time keyboard users.. Argument 
accepted.. Yes it may be as they would know where to find those 26 alphabet 
keys... But would you really want to go to a abcde type of a keyboard when you 
have got used to a qwerty keyboard for decades?? It’s a change involving 
retraining your muscle/brain memory.

 

Joe

 

 

From: strauss   

Sent: Friday, March 23, 2012 10:34 AM

Newsgroups: public.remedy.arsystem.general

To: arslist@ARSLIST.ORG 

Subject: OT: Desktop operating system "de-evolution" by mobile device OS

 

** 

Actually, it’s Apple who is REALLY messing with their desktop users.  They are 
trying to make the Macintosh OS look and feel more like their mobile device 
iOS, which is driving those of us who don’t use/own/want any of the iCrap stuff 
really crazy.  The last thing I want is for my iMac or Mac Book Pro to behave 
like an iPhone (which is completely foreign to me); a lot of us will stay on 
Snow Leopard indefinitely as a result.  Microsoft is playing with the same 
model, making their desktop OS look like Windows Mobile.  The big difference is 
that Apple has sold WAY more iCrap devices than Macintoshes in the last few 
years, whereas the Microsoft OS sits on far, far more desktops than phones.  In 
both cases, they are messing with their installed base of desktop system users.

 

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/ 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Thursday, March 22, 2012 4:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy ITSM Versus Microsoft Service Center System Manager

 

** 

I have actually seen that – and its terrible.. I wasn’t surprised when I saw 
it.. They have always copied apple in some way or the other in their products, 
and brought out a bad MS imitation of apple :-) I thought when I saw demos of 
Windows 8, they tried to make it look like an iPad or an iPhone interface.. 
which is great for an iPad or an iPhone, but that interface a fully functional 
PC/laptop OS?

 

Joe

 

From: Pierson, Shawn   

Sent: Thursday, March 22, 2012 5:07 PM

Newsgroups: public.remedy.arsystem.general

To: arslist@ARSLIST.ORG 

Subject: Re: OT: Remedy ITSM Versus Microsoft Service Center System Manager

 

** 

Not to ruin your day further, but do a Google search for “Windows 8 Metro 
Interface” and prepare for your head to explode.  I’m glad they are giving us 
an option to return the normal Windows 7-style interface (which like Lee, I am 
a fan of), but setting Metro as a default (and if you use an Xbox 360, it’s now 
your only option) is just like making Microsoft Bob the default UI for Windows. 
 Maybe worse.

 

Thanks,

 

Shawn Pierson 

Remedy Developer | Southern Union

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Thursday, March 22, 2012 3:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT: Remedy ITSM Versus Microsoft Service Center System Manager

 

** 

Windows 7 sucks interface wise. Nothings found where it used to be. When I 
first started using it, it was frustrating to try to find simple things like 
changing your display size! Took me quite a bit to figure that out. Agreed it 
was nice of them to think of those starting to use windows for the first time 
in their lives – it didn’t matter to them. What about the existing customer 
base that has used it for the past 15 years? Why make them to relearn a ‘new’ 
interface?

 

Joe

 

From: Larr

Re: arsystem.ehcache.maxElementsInMemory - what whould it be set to for full ITSM midtier - box has 12GB memory

[Goodall, Andrew C]

Thanks.

This is a 64bit Windows 2008 with 2048MB max heap.

I ask because in the below document for an x64 8GB system with 2500MB Max Heap 
BMC recommend setting that value to 30,000 and referenceMaxElementsinMemory is 
set to 1800

See “Performance and Scalability White Paper”  page 10/77 (mid tier spec) and 
42/77 (mid tier config) - 
http://documents.bmc.com/supportu/documents/97/70/249770/249770.pdf


Regards,
 
Andrew Goodall
Software Engineer 2 | Development Services |  jcpenney . www.jcp.com  |  
972.431.1518

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mark Hodges
Sent: Thursday, March 29, 2012 11:29 AM
To: arslist@ARSLIST.ORG
Subject: Re: arsystem.ehcache.maxElementsInMemory - what whould it be set to 
for full ITSM midtier - box has 12GB memory

There is quite a lot of information about the various parameters in the mid 
tier guide (in the "configuring the mid-tier" chapter, cache settings section)

maxElementsInMemory is a total count that is actually ignored in favour of 
referenceMaxElementsInMemory, which seems to be set to 1250 by default and gets 
multiplied by the various factors to determine the count for each type of 
object. 

You'll run into an address space limit if you are on a 32 bit JVM regardless of 
the amount of RAM in the box (a little under 3GB on windows usually) so you 
probably aren't going to fit the full ITSM suite in memory unless you are 
running on a 64bit JVM. I read somewhere (in the BSM tuning guide I think) that 
as a rule of thumb for every 750MB of additional heap size configured over and 
above the recommended 1 GB you can increase this value by 1250, so that's 
probably a good starting point. 

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Re: BMC Analytics Report Question - Report of Multiple Associations to Almost All of the ITSM Apps

[Andre Hughes]

David,

Thanks for the info, however you didn't explain why BOXI would be very 
difficult to use in creating such a report.

My question was around BMC's Analytics, I did not ask what product is the best 
or what product should I buy.

I was looking for Analytic experts to help me determine how difficult this type 
of report would be or if anyone has created a similar report in Analytics.

Thanks,

Andre

--
** BOXI could do it but would be very difficult.  You should take a look at 
using Yurbi (http://www.yurbi.com).   You could build those relationships and 
get the report pretty easy via one of our AnyDB apps.  You can check out this 
video for a high level of that process -  http://yurbi.tv/index.php?p=263 

We have an out of the box connection to Remedy that is much easy than 
Analytics, you can learn more about that here -  
http://yurbi.tv/index.php?p=216 

But due to the complexity I would recommend you try to achieve this query from 
the out of the box Yurbi for BMC Remedy app but rather build it with AnyDB.
The cool thing is with Yurbi you could tie the report from Remedy with other 
data sources in your environment that may have supporting info for your 
managemenet,  like a ERP, accounting, inventory, etc, system.

thanks,

David

On Fri, Mar 30, 2012 at 11:22 AM, Andre Hughes  wrote:
Hello,

I haven't used Analytics and I need to know if a particular report is even 
possible to be generated.

Here is the back ground:

We have a process that a ordinary business user will submit a request via SRM 
(Service Request Management).
Management will either Approve or Reject the Request.
Once the Request is approved, it will generate a Work Order. The Work Order 
will be the holding bin for the Request and it is prioritized and analyzed.
After determining this Request is ready to be put into Production, the support 
group will generate a Change Request and relate the Work Order.
There can be 2 paths for the Change Request - 1) Only a Change Request or 2) A 
Change Request with a Release. (The Release must be related to the Work Order)
So essentially the Work Order becomes the Parent Record with all other 
Relationships tied to it.

WO--> (PARENT)
INC --> (RELATED TO WO. This is another optional relationship, not 
noted above)
CRQ --> (RELATED TO WO)
RLM --> (RELATED TO WO)

Here is what I need for a Report out of Analytics -

I need a report that has all of the Related records from the Work Order (INC, 
CRQ, RLM, AAS, TSK, etc). This report should show me the basic information of 
each Record (Record ID #, Assignment, Customer, Summary, Status, Status 
History, Target Dates, Scheduled Dates, etc)

---

I have looked into creating a report outside of Analytics with using Joins 
(WOI:Associations + WOI:WorkOrder), however to get to the basic level of 
information for the main apps, I would need to create joins to at least 7 
levels, ouch!

Please, let me know if Analytics can handle this type of reporting as it is 
critical to our management and support staff.

Thanks,

Andre

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Re: fast and list threads - by cores or cpus? - documentation conflicts.

[LJ LongWing]

Andrew,

I think you should go with 16.  I know that a quad core is not the same
thing as 4 CPU's..BUT.it is for most practical purposes.I believe the terms
core and cpu are used loosely to mean the same thing these days when
referring to CPU power..it's my understanding that to make a quad core cpu,
they shrunk the technology of a single core to be able to fit 4 dies on the
same chip..so while you are more constrained on bus because you are all on
one chip.your processing power should be better than a single core on a
single cpu..

 

I know I'm going to get a lot of flack for my loose and probably improper
usage of terms..but that's roughly how I think of it J

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C
Sent: Thursday, March 22, 2012 5:57 PM
To: arslist@ARSLIST.ORG
Subject: fast and list threads - by cores or cpus? - documentation
conflicts.

 

** 

I'm confused - the doc seems to conflict and BMC architects have signed off
on our ar.cfg settings in the past in which they were set by CPU and not by
Cores.

 

My previous understanding was that these values should be set by the number
of CPUs and not Cores, in fact BMC architects have signed off on these
settings many times -  and if you look at "BMC Remedy AR System Server 7.6 -
Performance Tuning" page 33 - it states CPUs

 

However, in the recent publication for performance and scalability
"Performance and Scalability White Paper" released this month - see page 4
and 48 - this was set at the number of total cores.

 

So - we have a Quad CPU 2.2 GHz Quad Core AMD  with 12GB ram Windows box.

 

So should I use x4 or x16 = a huge difference in the number of threads,
which could substantially impact performance.

 

 

See:

 

"Performance and Scalability White Paper"  page 4 and 48 -
http://documents.bmc.com/supportu/documents/97/70/249770/249770.pdf

 

"BMC Remedy AR System Server 7.6 - Performance Tuning" page 33 -
http://documents.bmc.com/supportu/documents/90/37/199037/199037.pdf

 

 

Regards,

 

Andrew Goodall

Software Engineer 2 | Development Services |  jcpenney . www.jcp.com
   

 


The information transmitted is intended only for the person or entity to
which it is addressed and 
may contain confidential and/or privileged material. If the reader of this
message is not the intended
recipient, you are hereby notified that your access is unauthorized, and any
review, dissemination,
distribution or copying of this message including any attachments is
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Re: Book on Remedy...

[Rick Cook]

Remedy is changing their documentation model to be wiki based. Might as
well wait for that.

Rick
On Apr 2, 2012 11:27 AM, "arslist"  wrote:

> **
>
> Actually had a bunch of chapters written, a couple by others, and then it
> took so long the next release… the next release…
>
> ** **
>
> My current thinking at some point is we need to create a wiki type
> collaborative effort, but again, the reward versus time model
>
> doesn’t work that well for someone like me. Instead I focused the last few
> years on filling the Conference void, more time consuming
>
> than I expected (yes, I really was that naïve, otherwise I would never
> have attempted it. Fortunately we have a great team working on it,
>
> the first year was a rather steep learning curve).
>
> ** **
>
> Original title for the book was: In the beginning, there were filters
>
> ** **
>
> Both history and how to approach with the ARSystem versus traditional
> languages( which to me includes the silly world of java interpreters),
>
> In other words process oriented versus code block oriented. An object in
> Remedy [ARSystem] to me  is a process not a sub-routine black box.
>
> ** **
>
> Daniel
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Gordon Frank
> *Sent:* April 2, 2012 8:58 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Book on Remedy...
>
> ** **
>
> ** 
>
> Dan Bloom and a few others had talked about making a Remedy "Book for
> Dummies" but I think we got side-tracked. I've mentioned it to Doug a
> couple of times, but he got side-tracked as well. At the time we talked,
> ARS was still at Version 5.x. Things have gotten more complicated with the
> rise of 7.4 and ITSM\CMDB. I would think it should be two volumes. Volume
> 1, basic Remedy ARS. Volume 2, ITSM\CMDB. BMC has excellent documentation,
> but no one has consolidated it into a book form. I am currently composing a
> Remedy 101 book for my current job and it would not be hard to combine
> several documents into one if I had the time. When Dan and I first talked,
> several people were going to take different chapters. Thoughts I had for
> Chapters are:
>
>  
>
> 1. Basic ARS
>
> 2. Thin Client
>
> 3. Development
>
> 4. Integration
>
> 5. Reporting
>
> 6. Doug Stuff (Doug wrote a Tips and Tricks "book" back 3-4 years ago)
>
> 6. Secrets that not everyone knows (ARSList could feed this)
>
> 7. Gotchas
>
> 8. etc.
>
> Time is the problem, but there is enough expertise out their that it could
> be done.
>
>  
>
> Gordon Frank
>
> Exelis, Inc
> --
>
> *From: *"richard@bwc.state.oh.us" 
> *To: *arslist@ARSLIST.ORG
> *Sent: *Friday, March 30, 2012 8:08:11 AM
> *Subject: *Book on Remedy...
>
> ** 
>
> Has anyone heard of a book on Remedy or the AR system? If so, can you
>
> provide details? Thanks.
>
> Portions of this message may be confidential under an exemption to Ohio's
> public records law or under a legal privilege. If you have received this
> message in error or due to an unauthorized transmission or interception,
> please delete all copies from your system without disclosing, copying, or
> transmitting this message. _attend WWRUG12 www.wwrug.com ARSlist: "Where
> the Answers Are"_ 
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: Book on Remedy...

[arslist]

Actually had a bunch of chapters written, a couple by others, and then it took 
so long the next release… the next release…

 

My current thinking at some point is we need to create a wiki type 
collaborative effort, but again, the reward versus time model

doesn’t work that well for someone like me. Instead I focused the last few 
years on filling the Conference void, more time consuming

than I expected (yes, I really was that naïve, otherwise I would never have 
attempted it. Fortunately we have a great team working on it,

the first year was a rather steep learning curve).

 

Original title for the book was: In the beginning, there were filters

 

Both history and how to approach with the ARSystem versus traditional 
languages( which to me includes the silly world of java interpreters),

In other words process oriented versus code block oriented. An object in Remedy 
[ARSystem] to me  is a process not a sub-routine black box.

 

Daniel

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Gordon Frank
Sent: April 2, 2012 8:58 AM
To: arslist@ARSLIST.ORG
Subject: Re: Book on Remedy...

 

** 

Dan Bloom and a few others had talked about making a Remedy "Book for Dummies" 
but I think we got side-tracked. I've mentioned it to Doug a couple of times, 
but he got side-tracked as well. At the time we talked, ARS was still at 
Version 5.x. Things have gotten more complicated with the rise of 7.4 and 
ITSM\CMDB. I would think it should be two volumes. Volume 1, basic Remedy ARS. 
Volume 2, ITSM\CMDB. BMC has excellent documentation, but no one has 
consolidated it into a book form. I am currently composing a Remedy 101 book 
for my current job and it would not be hard to combine several documents into 
one if I had the time. When Dan and I first talked, several people were going 
to take different chapters. Thoughts I had for Chapters are:

 

1. Basic ARS

2. Thin Client

3. Development

4. Integration

5. Reporting

6. Doug Stuff (Doug wrote a Tips and Tricks "book" back 3-4 years ago)

6. Secrets that not everyone knows (ARSList could feed this)

7. Gotchas

8. etc.

Time is the problem, but there is enough expertise out their that it could be 
done.

 

Gordon Frank

Exelis, Inc

  _  

From: "richard@bwc.state.oh.us" 
To: arslist@ARSLIST.ORG
Sent: Friday, March 30, 2012 8:08:11 AM
Subject: Book on Remedy...

** 

Has anyone heard of a book on Remedy or the AR system? If so, can you

provide details? Thanks.

Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message. _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 

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Re: Changing case sensitivity

[Rick Cook]

Thanks, guys.  I agree, just wanted some backup in case I missed something.

Rick
On Apr 2, 2012 10:16 AM, "Joe Martin D'Souza" 
wrote:

> **
>
> If the DB is Oracle (which it must be as this problem is not quite
> relevant on MS-SQL), I have heard similar things from Oracle DBA’s as what
> Tauf mentioned.
>
> However I have also heard that Oracle has changed the way things work
> around switching the database to case insensitive from 10g onwards. If you
> are on 9i below, you might want to be careful. So you may want to double
> check with the DBA’s on that one.
>
> Joe
>
>  *From:* Tauf Chowdhury 
> *Sent:* Monday, April 02, 2012 9:47 AM
> *Newsgroups:* public.remedy.arsystem.general
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Changing case sensitivity
>
> ** Rick,
> From talking with DBA's and reading some of BMC's info, changing case
> sensitivity at the database level with Oracle is very taxing and you will
> experience a huge degradation in performance. I have not tried it so don't
> know but I've heard enough people discourage it to not recommend it. It has
> something to do with how Oracle performs that function. You are better off
> using FTS to index the fields that you don't want to be case sensitive...
> that is of course once you get FTS working properly :)
>
>
> On Mon, Apr 2, 2012 at 9:39 AM, Rick Cook  wrote:
>
>> **
>>
>> AR System/ITSM 7.5, Oracle 11g.
>>
>> Our system is set up as case sensitive, and FTS is installed and
>> configured.  What would the impact be to changing the setting on an
>> existing system?
>>
>> Rick
>> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>
>
>
>
> --
> *Tauf Chowdhury*
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

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ARSmarts 2.8 beta program open

[Support]

Hello List,

With this email, we declare open the beta program for ARSmarts 2.8.  The 
more beta testers participate to the program, the higher the quality of 
the software.  It is also for you an opportunity to let us know what 
functionality you would like to see added in ARSmarts.  So I expect to 
see everybody register :-) :-) 


The principal new feature of this new version of ARSmarts is linked to 
the Overlay.  Using ARSmarts 2.8, you can navigate your Base, Overlay or 
Custom objects all together or separately, search through the different 
types of objects, compare an Overlay with its corresponding Overlaid and 
much, much more .


You can register here: http://www.arsmarts.com/register
You will then receive the password to the download area.
You can then download and install ARSmarts 2.8 (please take the highest 
available build number).
Once you have installed ARSmarts, you can request a license.  As 
participant to the beta program, you will receive a full license, valid 
until May 12th.


Cheers.

Kaïs

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Re: SRM not generating INCIDENTS and WOs in Remedy 7.6.04

[Anshul Sangal]

It always give its max value- 3

Thanks and Regards

Anshul Sangal
Software Development Analyst
Dell | ITSM Technology Services
Cell No: +91-9900846773
Email : anshul_san...@dell.com


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Monday, April 02, 2012 8:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: SRM not generating INCIDENTS and WOs in Remedy 7.6.04

What does the retry counter value say

Sent from my iPhone

On Apr 2, 2012, at 10:36 AM, Anshul Sangal  wrote:

> The requests are stuck in running status in CAI:Events form
>
> Thanks and Regards
>
> Anshul Sangal
> Software Development Analyst
> Dell | ITSM Technology Services
> Cell No: +91-9900846773
> Email : anshul_san...@dell.com
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
> Sent: Monday, April 02, 2012 8:03 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: SRM not generating INCIDENTS and WOs in Remedy 7.6.04
>
> Check the CAI:events form also for any failed transactions.
>
> Sent from my iPhone
>
> On Apr 2, 2012, at 10:24 AM, Anshul Sangal  wrote:
>
>> Remedy 7.6.04- SRM is not generating INCIDENTs and WOs. In case anybody 
>> familiar with this issue and know the resolution, please update your 
>> comments here. Thanks in advance.
>>
>> _
>> _ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
>> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
>
> __
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>
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Re: SRM not generating INCIDENTS and WOs in Remedy 7.6.04

[Tauf Chowdhury]

What does the retry counter value say

Sent from my iPhone

On Apr 2, 2012, at 10:36 AM, Anshul Sangal  wrote:

> The requests are stuck in running status in CAI:Events form
>
> Thanks and Regards
>
> Anshul Sangal
> Software Development Analyst
> Dell | ITSM Technology Services
> Cell No: +91-9900846773
> Email : anshul_san...@dell.com
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
> Sent: Monday, April 02, 2012 8:03 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: SRM not generating INCIDENTS and WOs in Remedy 7.6.04
>
> Check the CAI:events form also for any failed transactions.
>
> Sent from my iPhone
>
> On Apr 2, 2012, at 10:24 AM, Anshul Sangal  wrote:
>
>> Remedy 7.6.04- SRM is not generating INCIDENTs and WOs. In case anybody 
>> familiar with this issue and know the resolution, please update your 
>> comments here. Thanks in advance.
>>
>> __
>> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
>
> ___
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Re: SRM not generating INCIDENTS and WOs in Remedy 7.6.04

[Anshul Sangal]

The requests are stuck in running status in CAI:Events form

Thanks and Regards

Anshul Sangal
Software Development Analyst
Dell | ITSM Technology Services
Cell No: +91-9900846773
Email : anshul_san...@dell.com


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Monday, April 02, 2012 8:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: SRM not generating INCIDENTS and WOs in Remedy 7.6.04

Check the CAI:events form also for any failed transactions.

Sent from my iPhone

On Apr 2, 2012, at 10:24 AM, Anshul Sangal  wrote:

> Remedy 7.6.04- SRM is not generating INCIDENTs and WOs. In case anybody 
> familiar with this issue and know the resolution, please update your comments 
> here. Thanks in advance.
>
> __
> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

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Re: SRM not generating INCIDENTS and WOs in Remedy 7.6.04

[Tauf Chowdhury]

Check the CAI:events form also for any failed transactions.

Sent from my iPhone

On Apr 2, 2012, at 10:24 AM, Anshul Sangal  wrote:

> Remedy 7.6.04- SRM is not generating INCIDENTs and WOs. In case anybody 
> familiar with this issue and know the resolution, please update your comments 
> here. Thanks in advance.
>
> ___
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Remedy 7.6.04- SRM is not generating INCIDENTs and WOs.

[Anshul Sangal]

Remedy 7.6.04- SRM is not generating INCIDENTs and WOs.

 Remedy REQs stuck under "Submitted". Some of the REQ actually took 21 hours to 
generate Incidents/Work Orders. Seeing issues where Incidents/Work Orders are 
not getting created. REQs stuck under "Submitted". Requests after approval also 
are gettingstuck.

In case anybody familiar with this issue and know the resolution, please update 
your comments here.Thanks in advance.

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Re: SRM not generating INCIDENTS and WOs in Remedy 7.6.04

[Roger Justice]

You need to open the Sevice Request and review any erros that will be 
documented if the WO/Inc are not created.



-Original Message-
From: Anshul Sangal 
To: arslist 
Sent: Mon, Apr 2, 2012 10:24 am
Subject: SRM not generating INCIDENTS and WOs in Remedy 7.6.04


Remedy 7.6.04- SRM is not generating INCIDENTs and WOs. In case anybody 
familiar 
ith this issue and know the resolution, please update your comments here. 
hanks in advance.
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SRM not generating INCIDENTS and WOs in Remedy 7.6.04

[Anshul Sangal]

Remedy 7.6.04- SRM is not generating INCIDENTs and WOs. In case anybody 
familiar with this issue and know the resolution, please update your comments 
here. Thanks in advance.

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Re: Changing case sensitivity

[Joe Martin D'Souza]

If the DB is Oracle (which it must be as this problem is not quite relevant on 
MS-SQL), I have heard similar things from Oracle DBA’s as what Tauf mentioned.

However I have also heard that Oracle has changed the way things work around 
switching the database to case insensitive from 10g onwards. If you are on 9i 
below, you might want to be careful. So you may want to double check with the 
DBA’s on that one.

Joe

From: Tauf Chowdhury 
Sent: Monday, April 02, 2012 9:47 AM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 
Subject: Re: Changing case sensitivity

** Rick, 
>From talking with DBA's and reading some of BMC's info, changing case 
>sensitivity at the database level with Oracle is very taxing and you will 
>experience a huge degradation in performance. I have not tried it so don't 
>know but I've heard enough people discourage it to not recommend it. It has 
>something to do with how Oracle performs that function. You are better off 
>using FTS to index the fields that you don't want to be case sensitive... that 
>is of course once you get FTS working properly :)



On Mon, Apr 2, 2012 at 9:39 AM, Rick Cook  wrote:

  ** 
  AR System/ITSM 7.5, Oracle 11g.

  Our system is set up as case sensitive, and FTS is installed and configured.  
What would the impact be to changing the setting on an existing system? 

  Rick

  _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 



-- 
Tauf Chowdhury

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Re: Changing case sensitivity

[Tommy Morris]

FTS doesn't use the case. I'm not sure how they pulled that off but I tested 
this on a case-sensitive Oracle system back at the beginning of the year. Of 
course the bug with FTS not being able to search using "%string%" made searches 
appear to not work at all. For instance, using the search function on the SRM 
home page would not return anything with FTS enabled. Disable FTS and all the 
keywords will return fine.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Monday, April 02, 2012 8:48 AM
To: arslist@ARSLIST.ORG
Subject: Re: Changing case sensitivity

** Rick,
>From talking with DBA's and reading some of BMC's info, changing case 
>sensitivity at the database level with Oracle is very taxing and you will 
>experience a huge degradation in performance. I have not tried it so don't 
>know but I've heard enough people discourage it to not recommend it. It has 
>something to do with how Oracle performs that function. You are better off 
>using FTS to index the fields that you don't want to be case sensitive... that 
>is of course once you get FTS working properly :)

On Mon, Apr 2, 2012 at 9:39 AM, Rick Cook 
mailto:remedyr...@gmail.com>> wrote:
**

AR System/ITSM 7.5, Oracle 11g.

Our system is set up as case sensitive, and FTS is installed and configured.  
What would the impact be to changing the setting on an existing system?

Rick
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers 
Are"_



--
Tauf Chowdhury


_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers 
Are"_

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Re: Changing case sensitivity

[Tauf Chowdhury]

Rick,
>From talking with DBA's and reading some of BMC's info, changing case
sensitivity at the database level with Oracle is very taxing and you will
experience a huge degradation in performance. I have not tried it so don't
know but I've heard enough people discourage it to not recommend it. It has
something to do with how Oracle performs that function. You are better off
using FTS to index the fields that you don't want to be case sensitive...
that is of course once you get FTS working properly :)


On Mon, Apr 2, 2012 at 9:39 AM, Rick Cook  wrote:

> **
>
> AR System/ITSM 7.5, Oracle 11g.
>
> Our system is set up as case sensitive, and FTS is installed and
> configured.  What would the impact be to changing the setting on an
> existing system?
>
> Rick
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_




-- 
*Tauf Chowdhury

*

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Changing case sensitivity

[Rick Cook]

AR System/ITSM 7.5, Oracle 11g.

Our system is set up as case sensitive, and FTS is installed and
configured.  What would the impact be to changing the setting on an
existing system?

Rick

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Mit tier 7.6.4 as Apache + Tomcat?

[Mark Milke]

Hello there,

we're on 7.6.4 SP3. On our test Red Hat server we have apache 2.2.3
and tomcat 6. We can't get the to work. My UNIX Admin checked and
confirmed that the tomcat is forwarding the request to tomcat, but for
some reason the tomcat is not responding. HTTP Error 500 Service
Temporarily Unavailable. Any ideas how to fix this?


Mark

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Re: Book on Remedy...

[Gordon Frank]

Dan Bloom and a few others had talked about making a Remedy "Book for Dummies" 
but I think we got side-tracked. I've mentioned it to Doug a couple of times, 
but he got side-tracked as well. At the time we talked, ARS was still at 
Version 5.x. Things have gotten more complicated with the rise of 7.4 and 
ITSM\CMDB. I would think it should be two volumes. Volume 1, basic Remedy ARS. 
Volume 2, ITSM\CMDB. BMC has excellent documentation, but no one has 
consolidated it into a book form. I am currently composing a Remedy 101 book 
for my current job and it would not be hard to combine several documents into 
one if I had the time. When Dan and I first talked, several people were going 
to take different chapters. Thoughts I had for Chapters are: 



1. Basic ARS 

2. Thin Client 

3. Development 

4. Integration 

5. Reporting 

6. Doug Stuff (Doug wrote a Tips and Tricks "book" back 3-4 years ago) 

6. Secrets that not everyone knows (ARSList could feed this) 

7. G otchas 

8. etc. 


Time is the problem, but there is enough expertise out their that it could be 
done. 



Gordon Frank 

Ex elis, Inc 


- Original Message -


From: "richard@bwc.state.oh.us"  
To: arslist@ARSLIST.ORG 
Sent: Friday, March 30, 2012 8:08:11 AM 
Subject: Book on Remedy... 

** 


Has anyone heard of a book on Remedy or the AR system? If so, can you 

provide details? Thanks. Portions of this message may be confidential under an 
exemption to Ohio's public records law or under a legal privilege. If you have 
received this message in error or due to an unauthorized transmission or 
interception, please delete all copies from your system without disclosing, 
copying, or transmitting this message. _attend WWRUG12 www.wwrug.com ARSlist: 
"Where the Answers Are"_ 

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Re: DevStudio Tool

[support]

Hi listers

 

Concerning the enhanced search, I suggest you have a look at our tool.

It does all what Jose said about that and even more.

You can download an evaluation version for free from www.arsmarts.com

Additionally, we just started the 2.8 beta version this morning.

ARSmarts 2.8 has full support of overlays.

 

Support

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Huerta
Sent: vendredi 30 mars 2012 11:15
To: arslist@ARSLIST.ORG
Subject: Re: DevStudio Tool

 

** Guillaume,

 

I know that Remedy development is very different from structured or object 
programming. But my point is about the quality and possibilities of their 
development tools.

 

I will explain in detail what I consider essential:

 

ONLINE DEBUG:

There is a tool in Remedy that allows you to debug step by step. But it's text 
based. I want to log in in debug mode, that executes normally. Set breakpoints 
at some filters. When these filters arrive stop execution, see the fields 
values at this particular moment, and continue executing filters step by step. 
If this can be done by text, Why is it not possible to do through dev studio?

 

UNITARY TEST:

Configure some actions (like creating a request with some values or call a 
service action with some values) and program the expected behavior. So when you 
run the unitary test the system checks it. Maintaining a library of unitary 
tests on your system and reexecuting them at every change, you get more 
control. I do it now, with some very complex situations, but I need to use 
SOAPUI to call a web service and get the response, checking it to see if it is 
valid.

 

GRAPHICAL ENHANCEMENTS LIKE BLOCKING OR HIDDING:

Set some elements in a view and group them in layers. Then you can easily hide 
a layer, but only when editing. Or you can block a layer, to be sure you can't 
select it. 

 

ENFORCEMENT OF BEST PRACTICES:

Have a set of best practices configured (like naming convention) and the system 
automatically checks them. So if you brake a best practice the system warms you.

 

WORK WITH FIELDS NOT IN VIEW:

If you want to reconfigure or change a field that is not present in any view, 
then you must add it (where you can't search it from the fieldid, only by the 
name) to a view, change it and remove it again from the view.

 

ENHANCED SEARCH:

I can only search elements from one criteria. And the available criteria is not 
enough. If I want to list all filters with some word in the name that are part 
of a particular application, this is not possible. If I want to know which 
filters are used in a particular form, this is not possible (I can only search 
for the primary form, but not shared). I want to list all filters that use a 
particular field in the qualification, this is not possible. I have a Remedy 
form that feeds from the Remedy's data dictionary that can perform all these 
searches.

 

Under my point of view, the developer studio has the minimum set of feature to 
allow developing, but it is far from being a good tool.

 

Regards,

 

Jose Huerta

http://theremedyforit.com/ 

 



 

On Thu, Mar 29, 2012 at 15:55, Guillaume Rheault  wrote:

** 

Jose, 

I think some of the points you mention are not applicable in the ARS world, 
since as you very well know, ARS is not a 3rd generation language like java or 
.net.
The general consensus is that ARS is greater than a 4th generation language, 
it's either 4.5 or 5th generation. 
As a point of reference PL/SQL and T-SQL are 4th generation languages.

Therefore you cannot really compare the developer tool of a of 5th generation 
language with the developer tool of a 3rd generation language.
We need to compare apples to apples and oranges to oranges to make an objective 
and rational comparison.

So... if you are familiar with a 5th generation language's developer tool and 
want to compare it with Developer Studio, please go ahead and share your 
analysis, the community values them, and hopefully BMC will incorporate new 
features in future versions.

Guillaume

  _  

From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on 
behalf of Jose Huerta [jose.hue...@sm2baleares.es]
Sent: Thursday, March 29, 2012 8:27 AM


To: arslist@ARSLIST.ORG
Subject: Re: DevStudio Tool

 

** I think that Developer Studio is not as good as it must be. You all talk 
about the great leap made from the admin tool to the developer studio. But 
under my point of view it's is like going from a very bad application to a bad 
application. 

 

Have you seen other developer studios (like the Microsot's one)? There are a 
lot of features missing in the current version that are the basis of other 
development environments like:

 

 - Online debugging

 - Unitary test

 - Graphical blocking of elements (to block some elements and work with others).

 - Enforcement of best practices.

 - Search objects: To answer the next questions: What are the active 

Re: How to release an occupied TCP Port?

[Mark Milke]

It says it's apache...  OK, got a someone from UNIX support to fix
this. I was not aware it's a apache - tomcat config.

Thanks!
Mark

On Apr 2, 1:18 pm, "Walters, Mark"  wrote:
> /usr/sbin/lsof -i :8000
>
> That should tell you which process is using the port.
>
> Mark
>
>
>
>
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org] On Behalf Of Mark Milke
> Sent: 02 April 2012 11:56
> To: arsl...@arslist.org
> Subject: Re: How to release an occupied TCP Port?
>
> I killed everything with java according to your instructions, but the 
> pluginsrv stays alive as it's being restarte by the armonitor I guess.
> Still something is lstening on that port 8000... Crazy!
>
> On Apr 2, 12:40 pm, Danny Kellett
>  wrote:
> > Hi,
>
> > I would have expected it to show you the process that was listening so
> > you could kill it.
>
> > e.g.
>
> > tcp        0      0 0.0.0.0:80              0.0.0.0:*
> > LISTEN
> > 1607/apache2
>
> > Do this:
>
> > ps-ef | grep java
>
> > then kill -9 the first PID number, one by one until there isn't
> > anything listening on 8000
>
> > regards
> > Danny
>
> > -Original Message-
> > From: Action Request System discussion list(ARSList)
>
> > [mailto:arsl...@arslist.org] On Behalf Of Mark Milke
> > Sent: 02 April 2012 11:18
> > To: arsl...@arslist.org
> > Subject: Re: How to release an occupied TCP Port?
>
> > Thanks for your replay Danny. It says tcp 0 0 :::8000 :::* LISTEN -
> > What does this tell me? How do I stop this zombie from using this port?
>
> > Thanks
> > Mark
>
> > On Apr 2, 12:06 pm, Danny Kellett
> >  wrote:
> > > Hi,
>
> > > Try netstat -tulpn
>
> > > Regards
> > > Danny
>
> > > -Original Message-
> > > From: Action Request System discussion list(ARSList)
>
> > > [mailto:arsl...@arslist.org] On Behalf Of Mark Milke
> > > Sent: 02 April 2012 10:22
> > > To: arsl...@arslist.org
> > > Subject: [Mid Tier] How to release an occupied TCP Port?
>
> > > Hello there,
>
> > > I'm using a Linux RedHat Server. I had Tomcat 5 running Mid tier 7.5
> > > on port
> > > 8000 of the local machine. We've upgraded to 7.6.4 and want to keep
> > > the Mid tier on port 8000, however since the installer recommended
> > > an upgrade to Tomcat 6 the installer couldn't install Mid tier on
> > > port 8000, because the port was occupied. So we let him use to port 8080.
> > > and the installation was successful.
>
> > > Afterwards we've removed all Tomcat 5 rpm packages, but the port
> > > 8000 is still occupied. netstat -tan|grep :800 says:
>
> > > tcp 0 0 :::8000 :::* LISTEN
>
> > > How to figure out who is using the port and how to get rid of him?
>
> > > Thanks
> > > Mark
>
> > > 
> > > __ _ _ ___ UNSUBSCRIBE or access ARSlist Archives
> > > atwww.arslist.orgattendwwrug12www.wwrug12.comARSList:"Where the
> > > Answers
> > Are"
>
> > > 
> > > __ _  UNSUBSCRIBE or access ARSlist Archives
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> > > Answers Are"
>
> > __
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>
> > __
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>
> ___ 
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Re: How to release an occupied TCP Port?

[Walters, Mark]

/usr/sbin/lsof -i :8000

That should tell you which process is using the port.

Mark

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mark Milke
Sent: 02 April 2012 11:56
To: arslist@ARSLIST.ORG
Subject: Re: How to release an occupied TCP Port?

I killed everything with java according to your instructions, but the pluginsrv 
stays alive as it's being restarte by the armonitor I guess.
Still something is lstening on that port 8000... Crazy!

On Apr 2, 12:40 pm, Danny Kellett
 wrote:
> Hi,
>
> I would have expected it to show you the process that was listening so 
> you could kill it.
>
> e.g.
>
> tcp        0      0 0.0.0.0:80              0.0.0.0:*               
> LISTEN
> 1607/apache2
>
> Do this:
>
> ps-ef | grep java
>
> then kill -9 the first PID number, one by one until there isn't 
> anything listening on 8000
>
> regards
> Danny
>
>
>
>
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
>
> [mailto:arsl...@arslist.org] On Behalf Of Mark Milke
> Sent: 02 April 2012 11:18
> To: arsl...@arslist.org
> Subject: Re: How to release an occupied TCP Port?
>
> Thanks for your replay Danny. It says tcp 0 0 :::8000 :::* LISTEN - 
> What does this tell me? How do I stop this zombie from using this port?
>
> Thanks
> Mark
>
> On Apr 2, 12:06 pm, Danny Kellett
>  wrote:
> > Hi,
>
> > Try netstat -tulpn
>
> > Regards
> > Danny
>
> > -Original Message-
> > From: Action Request System discussion list(ARSList)
>
> > [mailto:arsl...@arslist.org] On Behalf Of Mark Milke
> > Sent: 02 April 2012 10:22
> > To: arsl...@arslist.org
> > Subject: [Mid Tier] How to release an occupied TCP Port?
>
> > Hello there,
>
> > I'm using a Linux RedHat Server. I had Tomcat 5 running Mid tier 7.5 
> > on port
> > 8000 of the local machine. We've upgraded to 7.6.4 and want to keep 
> > the Mid tier on port 8000, however since the installer recommended 
> > an upgrade to Tomcat 6 the installer couldn't install Mid tier on 
> > port 8000, because the port was occupied. So we let him use to port 8080.
> > and the installation was successful.
>
> > Afterwards we've removed all Tomcat 5 rpm packages, but the port 
> > 8000 is still occupied. netstat -tan|grep :800 says:
>
> > tcp 0 0 :::8000 :::* LISTEN
>
> > How to figure out who is using the port and how to get rid of him?
>
> > Thanks
> > Mark
>
> > 
> > __ _ _ ___ UNSUBSCRIBE or access ARSlist Archives 
> > atwww.arslist.orgattendwwrug12www.wwrug12.comARSList:"Where the 
> > Answers
> Are"
>
> > 
> > __ _  UNSUBSCRIBE or access ARSlist Archives 
> > atwww.arslist.org attend wwrug12www.wwrug12.comARSList:"Where the 
> > Answers Are"
>
> __
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>
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Re: How to release an occupied TCP Port?

[Mark Milke]

I have now changed to root and found out the 2351/httpd. I killed this
process, but the id keeps changing and the process keeps listening.
How do I find it and stop it?

On Apr 2, 12:40 pm, Danny Kellett
 wrote:
> Hi,
>
> I would have expected it to show you the process that was listening so you
> could kill it.
>
> e.g.
>
> tcp        0      0 0.0.0.0:80              0.0.0.0:*               LISTEN
> 1607/apache2
>
> Do this:
>
> ps-ef | grep java
>
> then kill -9 the first PID number, one by one until there isn’t anything
> listening on 8000
>
> regards
> Danny
>
>
>
>
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
>
> [mailto:arsl...@arslist.org] On Behalf Of Mark Milke
> Sent: 02 April 2012 11:18
> To: arsl...@arslist.org
> Subject: Re: How to release an occupied TCP Port?
>
> Thanks for your replay Danny. It says tcp 0 0 :::8000 :::* LISTEN - What
> does this tell me? How do I stop this zombie from using this port?
>
> Thanks
> Mark
>
> On Apr 2, 12:06 pm, Danny Kellett
>  wrote:
> > Hi,
>
> > Try netstat -tulpn
>
> > Regards
> > Danny
>
> > -Original Message-
> > From: Action Request System discussion list(ARSList)
>
> > [mailto:arsl...@arslist.org] On Behalf Of Mark Milke
> > Sent: 02 April 2012 10:22
> > To: arsl...@arslist.org
> > Subject: [Mid Tier] How to release an occupied TCP Port?
>
> > Hello there,
>
> > I'm using a Linux RedHat Server. I had Tomcat 5 running Mid tier 7.5
> > on port
> > 8000 of the local machine. We've upgraded to 7.6.4 and want to keep
> > the Mid tier on port 8000, however since the installer recommended an
> > upgrade to Tomcat 6 the installer couldn't install Mid tier on port
> > 8000, because the port was occupied. So we let him use to port 8080.
> > and the installation was successful.
>
> > Afterwards we've removed all Tomcat 5 rpm packages, but the port 8000
> > is still occupied. netstat -tan|grep :800 says:
>
> > tcp 0 0 :::8000 :::* LISTEN
>
> > How to figure out who is using the port and how to get rid of him?
>
> > Thanks
> > Mark
>
> > __
> > _ _ ___ UNSUBSCRIBE or access ARSlist Archives
> > atwww.arslist.orgattendwwrug12www.wwrug12.comARSList:"Where the Answers
> Are"
>
> > __
> > _  UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> > attend wwrug12www.wwrug12.comARSList:"Where the Answers Are"
>
> ___ _
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>
> ___ 
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Re: How to release an occupied TCP Port?

[Mark Milke]

I killed everything with java according to your instructions, but the
pluginsrv stays alive as it's being restarte by the armonitor I guess.
Still something is lstening on that port 8000... Crazy!

On Apr 2, 12:40 pm, Danny Kellett
 wrote:
> Hi,
>
> I would have expected it to show you the process that was listening so you
> could kill it.
>
> e.g.
>
> tcp        0      0 0.0.0.0:80              0.0.0.0:*               LISTEN
> 1607/apache2
>
> Do this:
>
> ps-ef | grep java
>
> then kill -9 the first PID number, one by one until there isn’t anything
> listening on 8000
>
> regards
> Danny
>
>
>
>
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
>
> [mailto:arsl...@arslist.org] On Behalf Of Mark Milke
> Sent: 02 April 2012 11:18
> To: arsl...@arslist.org
> Subject: Re: How to release an occupied TCP Port?
>
> Thanks for your replay Danny. It says tcp 0 0 :::8000 :::* LISTEN - What
> does this tell me? How do I stop this zombie from using this port?
>
> Thanks
> Mark
>
> On Apr 2, 12:06 pm, Danny Kellett
>  wrote:
> > Hi,
>
> > Try netstat -tulpn
>
> > Regards
> > Danny
>
> > -Original Message-
> > From: Action Request System discussion list(ARSList)
>
> > [mailto:arsl...@arslist.org] On Behalf Of Mark Milke
> > Sent: 02 April 2012 10:22
> > To: arsl...@arslist.org
> > Subject: [Mid Tier] How to release an occupied TCP Port?
>
> > Hello there,
>
> > I'm using a Linux RedHat Server. I had Tomcat 5 running Mid tier 7.5
> > on port
> > 8000 of the local machine. We've upgraded to 7.6.4 and want to keep
> > the Mid tier on port 8000, however since the installer recommended an
> > upgrade to Tomcat 6 the installer couldn't install Mid tier on port
> > 8000, because the port was occupied. So we let him use to port 8080.
> > and the installation was successful.
>
> > Afterwards we've removed all Tomcat 5 rpm packages, but the port 8000
> > is still occupied. netstat -tan|grep :800 says:
>
> > tcp 0 0 :::8000 :::* LISTEN
>
> > How to figure out who is using the port and how to get rid of him?
>
> > Thanks
> > Mark
>
> > __
> > _ _ ___ UNSUBSCRIBE or access ARSlist Archives
> > atwww.arslist.orgattendwwrug12www.wwrug12.comARSList:"Where the Answers
> Are"
>
> > __
> > _  UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> > attend wwrug12www.wwrug12.comARSList:"Where the Answers Are"
>
> ___ _
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Re: How to release an occupied TCP Port?

[Danny Kellett]

Hi,

I would have expected it to show you the process that was listening so you
could kill it.

e.g.

tcp0  0 0.0.0.0:80  0.0.0.0:*   LISTEN
1607/apache2

Do this:

ps-ef | grep java

then kill -9 the first PID number, one by one until there isn’t anything
listening on 8000

regards
Danny

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mark Milke
Sent: 02 April 2012 11:18
To: arslist@ARSLIST.ORG
Subject: Re: How to release an occupied TCP Port?

Thanks for your replay Danny. It says tcp 0 0 :::8000 :::* LISTEN - What
does this tell me? How do I stop this zombie from using this port?

Thanks
Mark

On Apr 2, 12:06 pm, Danny Kellett
 wrote:
> Hi,
>
> Try netstat -tulpn
>
> Regards
> Danny
>
>
>
>
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
>
> [mailto:arsl...@arslist.org] On Behalf Of Mark Milke
> Sent: 02 April 2012 10:22
> To: arsl...@arslist.org
> Subject: [Mid Tier] How to release an occupied TCP Port?
>
> Hello there,
>
> I'm using a Linux RedHat Server. I had Tomcat 5 running Mid tier 7.5 
> on port
> 8000 of the local machine. We've upgraded to 7.6.4 and want to keep 
> the Mid tier on port 8000, however since the installer recommended an 
> upgrade to Tomcat 6 the installer couldn't install Mid tier on port 
> 8000, because the port was occupied. So we let him use to port 8080. 
> and the installation was successful.
>
> Afterwards we've removed all Tomcat 5 rpm packages, but the port 8000 
> is still occupied. netstat -tan|grep :800 says:
>
> tcp 0 0 :::8000 :::* LISTEN
>
> How to figure out who is using the port and how to get rid of him?
>
> Thanks
> Mark
>
> __
> _ _ ___ UNSUBSCRIBE or access ARSlist Archives 
> atwww.arslist.orgattend wwrug12www.wwrug12.comARSList: "Where the Answers
Are"
>
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Re: Escalation that's supposed to run once ran multiple times

[Jose Huerta]

At this point my only suggestion is to activate the escalation logs to see
what is really happening. It could be a lot of possible root causes, from
another escalation creating those requests, or a time configuration on the
server different from the client, or a busy escalation pool that delays the
execution, or ...  a lot of cases.
 turn on the escalation log, wait for a request creation, and see what
happened at this time.


Jose M. Huerta
Project Manager**

Movil: 661 665 088

Telf.: 971 75 03 24

Fax: 971 75 07 94

 

SM2 Baleares S.A.
C/Rita Levi 

Edificio SM2 Parc Bit

07121 Palma de Mallorca

  
  
 

La información contenida en este mensaje de correo electrónico es
confidencial. La misma, es enviada con la intención de que únicamente sea
leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje
por otras personas no está autorizado, por lo que en tal caso, le rogamos
que nos lo comunique por la misma vía, se abstenga de realizar copias del
mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de
inmediato.

P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es
necesario.



On Mon, Apr 2, 2012 at 12:06, Kali Obsum  wrote:

> **
>
> Hi,
>
> ** **
>
> Yes..submitter for all 5 records is AR_ESCALATOR. Please see attached
> screenshot of the Execution Options.
>
> ** **
>
> Regards,
>
> *Kali Obsum*
>
> GS GR - Software Services  | 30/F Tower 1 The Enterprise Centre | 6766
> Ayala Ave. 1226 Makati City | Philippines
> ( +63 2 917 1910 | * ) kali.ob...@macquarie.com 
>
> Shift Pattern: MNL Business Hours
> Upcoming Leave or Training: None
>
> For urgent requests, please call ITG Service Desk (x54321) or email the
> team at itgserviced...@macquarie.com
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Jose Huerta
> *Sent:* Monday, April 02, 2012 5:10 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Escalation that's supposed to run once ran multiple times**
> **
>
> ** **
>
> ** Maybe an screenshot of your qualification execution options may help.
> 
>
> Jose M. Huerta
> Project Manager
>
> Movil: 661 665 088
>
> Telf.: 971 75 03 24
>
> Fax: 971 75 07 94
>
> 
>
> SM2 Baleares S.A.
> C/Rita Levi 
>
> Edificio SM2 Parc Bit
>
> 07121 Palma de Mallorca
>
>   
> 
>  
>
> La información contenida en este mensaje de correo electrónico es
> confidencial. La misma, es enviada con la intención de que únicamente sea
> leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje
> por otras personas no está autorizado, por lo que en tal caso, le rogamos
> que nos lo comunique por la misma vía, se abstenga de realizar copias del
> mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de
> inmediato.
>
> P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es
> necesario.
>
>
>
> 
>
> On Mon, Apr 2, 2012 at 11:04, Vikram  wrote:
>
> hi,
>
> Just wanted to know was there a qualification to your esclation?
> and the 5 records u searched on that form was the submitter "AR_ESCLATOR"
> or something similar?
>
> thanks,
> Vikram
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
>
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 
>
>  NOTICE
>
> The information contained in this email is confidential. If you are not
> the intended recipient, you must not disclose or use the information in
> this email in any way. If you received it in error, please tell us
> immediately by return email and delete the document. We do not guarantee
> the integrity of any e-mails or attached files and are not responsible for
> any changes made to them by any other person.
>
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
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<><><><>

Re: How to release an occupied TCP Port?

[Mark Milke]

Thanks for your replay Danny. It says tcp 0 0 :::8000 :::* LISTEN -
What does this tell me? How do I stop this zombie from using this
port?

Thanks
Mark

On Apr 2, 12:06 pm, Danny Kellett
 wrote:
> Hi,
>
> Try netstat -tulpn
>
> Regards
> Danny
>
>
>
>
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
>
> [mailto:arsl...@arslist.org] On Behalf Of Mark Milke
> Sent: 02 April 2012 10:22
> To: arsl...@arslist.org
> Subject: [Mid Tier] How to release an occupied TCP Port?
>
> Hello there,
>
> I'm using a Linux RedHat Server. I had Tomcat 5 running Mid tier 7.5 on port
> 8000 of the local machine. We've upgraded to 7.6.4 and want to keep the Mid
> tier on port 8000, however since the installer recommended an upgrade to
> Tomcat 6 the installer couldn't install Mid tier on port 8000, because the
> port was occupied. So we let him use to port 8080. and the installation was
> successful.
>
> Afterwards we've removed all Tomcat 5 rpm packages, but the port 8000 is
> still occupied. netstat -tan|grep :800 says:
>
> tcp 0 0 :::8000 :::* LISTEN
>
> How to figure out who is using the port and how to get rid of him?
>
> Thanks
> Mark
>
> ___ _
> ___
> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgattend 
> wwrug12www.wwrug12.comARSList: "Where the Answers Are"
>
> ___ 
> 
> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
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Re: [Mid Tier] How to release an occupied TCP Port?

[Danny Kellett]

Hi,

Try netstat -tulpn

Regards
Danny

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mark Milke
Sent: 02 April 2012 10:22
To: arslist@ARSLIST.ORG
Subject: [Mid Tier] How to release an occupied TCP Port?

Hello there,

I'm using a Linux RedHat Server. I had Tomcat 5 running Mid tier 7.5 on port
8000 of the local machine. We've upgraded to 7.6.4 and want to keep the Mid
tier on port 8000, however since the installer recommended an upgrade to
Tomcat 6 the installer couldn't install Mid tier on port 8000, because the
port was occupied. So we let him use to port 8080. and the installation was
successful.

Afterwards we've removed all Tomcat 5 rpm packages, but the port 8000 is
still occupied. netstat -tan|grep :800 says:

tcp 0 0 :::8000 :::* LISTEN

How to figure out who is using the port and how to get rid of him?

Thanks
Mark


___
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[Mid Tier] How to release an occupied TCP Port?

[Mark Milke]

Hello there,

I'm using a Linux RedHat Server. I had Tomcat 5 running Mid tier 7.5
on port 8000 of the local machine. We've upgraded to 7.6.4 and want to
keep the Mid tier on port 8000, however since the installer
recommended an upgrade to Tomcat 6 the installer couldn't install Mid
tier on port 8000, because the port was occupied. So we let him use to
port 8080. and the installation was successful.

Afterwards we've removed all Tomcat 5 rpm packages, but the port 8000
is still occupied. netstat -tan|grep :800 says:

tcp 0 0 :::8000 :::* LISTEN

How to figure out who is using the port and how to get rid of him?

Thanks
Mark

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Re: Escalation that's supposed to run once ran multiple times

[Jose Huerta]

Maybe an screenshot of your qualification execution options may help.

Jose M. Huerta
Project Manager**

Movil: 661 665 088

Telf.: 971 75 03 24

Fax: 971 75 07 94

 

SM2 Baleares S.A.
C/Rita Levi 

Edificio SM2 Parc Bit

07121 Palma de Mallorca

  
  
 

La información contenida en este mensaje de correo electrónico es
confidencial. La misma, es enviada con la intención de que únicamente sea
leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje
por otras personas no está autorizado, por lo que en tal caso, le rogamos
que nos lo comunique por la misma vía, se abstenga de realizar copias del
mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de
inmediato.

P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es
necesario.



On Mon, Apr 2, 2012 at 11:04, Vikram  wrote:

> hi,
>
> Just wanted to know was there a qualification to your esclation?
> and the 5 records u searched on that form was the submitter "AR_ESCLATOR"
> or something similar?
>
> thanks,
> Vikram
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
>

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<><><><>

Re: Escalation that's supposed to run once ran multiple times

[Vikram]

hi,

Just wanted to know was there a qualification to your esclation?
and the 5 records u searched on that form was the submitter "AR_ESCLATOR" or 
something similar?

thanks,
Vikram

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Escalation that's supposed to run once ran multiple times

[Kali Obsum]

Hi,

 

We built a custom escalation set to run last Saturday at 12PM. One of
the things this escalation does is to create a record in a custom form.
However, upon checking today, we discovered that 5 records were created:

 

Create Dates:

Mar 30 (Fri) - 10:09 PM

Mar 30 (Fri) - 10:37 PM

Mar 31 (Sat) - 6:24 AM

Mar 31 (Sat) - 7:52 AM

Mar 31 (Sat) - 5:42 PM

 

So it looks like the escalation ran 5 times over the weekend. Does
anybody have any idea an how this could happen? Could there be a bug in
the Remedy escalations?

 

Regards,

Kali 

 


NOTICE 
The information contained in this email is confidential. If you are not the 
intended recipient, you must not disclose or use the information in this email 
in any way. If you received it in error, please tell us immediately by return 
email and delete the document.  We do not guarantee the integrity of any 
e-mails or attached files and are not responsible for any changes made to them 
by any other person.


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