.NET BMC.Atrium API - sorting attributes
Hi, I'm wondering if there is any method for sorting attributes within an instance of a CmdbInstance object. Prefered way is to have it sorted by keys or values. There used to be a CmdbSort() method but is no logner available (I'm on 7.5 api version) Any sugestions on this? Thanks, Marek ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Error when creating Reports
Hi All, I need to take create new reports Remedy. When i click save or give a search on ReportCreator form,i get the following error ARERR 8755 -The Specified Plugin does not exist : ARSYS.ARDBC.REPORT. Remedy Version is 6.03. Please help. Thanks Sujatha ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Developer Certification
Hello All, As I am going to pass through BMC Developer Certification in August, I realy need some help in a way that make me more familiar with this exam. I believe that there are a lot of Certified Developers here who will not hasitate to share his/her expirience in taking this exam. I would be grateful if some of you give exaplese of exam's cases you remeber from this exam. P.S.: ARS version doesn't metter, but I'm going to take 7.6.04 Certification Exam. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Congrats to Misi
Hi, I would just like to congratulate Misi on the birth of his daughter, he informs me mother and daughter are doing well. She arrived on Friday and was 3.7 kilos and 49 cm. Cheers Carl http://www.missingpiecessoftware.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Congrats to Misi
Congratulations to Misi and his family, Great news to hear why Misi has been a little bit quiet lately. No doubt he has some worthy distractions from Remedy and the RRR world. On 27 July 2012 15:39, Carl Wilson carlbwil...@gmail.com wrote: Hi, I would just like to congratulate Misi on the birth of his daughter, he informs me mother and daughter are doing well. She arrived on Friday and was 3.7 kilos and 49 cm. Cheers Carl http://www.missingpiecessoftware.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Congrats to Misi
Congratulations!! Who will be the new MVP on arslist? Misi's level will surely go down! :) On Fri, Jul 27, 2012 at 10:04 AM, Rod Harris r...@smapps.com.au wrote: ** Congratulations to Misi and his family, Great news to hear why Misi has been a little bit quiet lately. No doubt he has some worthy distractions from Remedy and the RRR world. On 27 July 2012 15:39, Carl Wilson carlbwil...@gmail.com wrote: Hi, I would just like to congratulate Misi on the birth of his daughter, he informs me mother and daughter are doing well. She arrived on Friday and was 3.7 kilos and 49 cm. Cheers Carl http://www.missingpiecessoftware.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Reports in Excel Format in Midtier
Hi All, Can we take reports in excel format in Remedy Midtier? Thanks Sujatha ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Reports in Excel Format in Midtier
The question is how are you trying to extract the report, is it though customized report using CRystal or direct from the form? If are trying this with version above 7(midtier) using Report concole you can do that exporting the data in csv On Fri, Jul 27, 2012 at 2:58 PM, Sujatha Jagan sujatha@gmail.comwrote: Hi All, Can we take reports in excel format in Remedy Midtier? Thanks Sujatha ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Congrats to Misi
Hi, Thank you, and yes, I will probably be a little less active for some time :-) But the MVP is a one-time-thing anyway, and I am sure that there are many suitable candidates for the 2012 awards. Best Regards - Misi, RRR AB, http://rrr.se Congratulations!! Who will be the new MVP on arslist? Misi's level will surely go down! :) On Fri, Jul 27, 2012 at 10:04 AM, Rod Harris r...@smapps.com.au wrote: ** Congratulations to Misi and his family, Great news to hear why Misi has been a little bit quiet lately. No doubt he has some worthy distractions from Remedy and the RRR world. On 27 July 2012 15:39, Carl Wilson carlbwil...@gmail.com wrote: Hi, I would just like to congratulate Misi on the birth of his daughter, he informs me mother and daughter are doing well. She arrived on Friday and was 3.7 kilos and 49 cm. Cheers Carl http://www.missingpiecessoftware.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Problem migrating people with license application
Hi, If you migrate things to CTM:People Permission Groups and not the User-form, you need to set some z1D_Action field, or something like that, to get things synchronized. This may not be the problem though at this point. Why no try RRR|Chive to migrate the data instead ;-) Best Regards - Misi, RRR AB, http://rrr.se Hy, we are migrating the ITSM 7.6.04 data from one server to another using the BMC Remedy Migrator. We have migrated all the data foundation without major problems except for the user with a license application (BMC: Incident Mgmt User Fixed or BMC: Incident Mgmt User Floating). After migrating CTM.People and CTM: People Permission Groups, find the corresponding rows in the form User License Application, but the field 'Application License' is not set properly and the user does not have the license application. We missing something? The migrator can set the license application for the user or you have to do this manually after the migration? Best Regards, David. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Reports in Excel Format in Midtier
Hi, Try this - 1. Search for the records you are interested in 2. Click on Report button 3. This will lead you to the ReportSelection form, here you can Run Report with Destination = File,Report Format =CSV Thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Error when creating Reports
Check you entries in ar.cfg file and check if reportpulgin.dll is mentioned in the list. On Fri, Jul 27, 2012 at 12:00 PM, Sujatha Jagan sujatha@gmail.comwrote: Hi All, I need to take create new reports Remedy. When i click save or give a search on ReportCreator form,i get the following error ARERR 8755 -The Specified Plugin does not exist : ARSYS.ARDBC.REPORT. Remedy Version is 6.03. Please help. Thanks Sujatha ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Congrats to Misi
Even though it's an anxious time for dad to see his little girl grow up. But I am sure when she is born; she is the family's sweetest angel. Congratulations on the birth of your baby girl. On Fri, Jul 27, 2012 at 4:16 PM, Misi Mladoniczky m...@rrr.se wrote: Hi, Thank you, and yes, I will probably be a little less active for some time :-) But the MVP is a one-time-thing anyway, and I am sure that there are many suitable candidates for the 2012 awards. Best Regards - Misi, RRR AB, http://rrr.se Congratulations!! Who will be the new MVP on arslist? Misi's level will surely go down! :) On Fri, Jul 27, 2012 at 10:04 AM, Rod Harris r...@smapps.com.au wrote: ** Congratulations to Misi and his family, Great news to hear why Misi has been a little bit quiet lately. No doubt he has some worthy distractions from Remedy and the RRR world. On 27 July 2012 15:39, Carl Wilson carlbwil...@gmail.com wrote: Hi, I would just like to congratulate Misi on the birth of his daughter, he informs me mother and daughter are doing well. She arrived on Friday and was 3.7 kilos and 49 cm. Cheers Carl http://www.missingpiecessoftware.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Reports in Excel Format in Midtier
Iam trying to take a ARSystem Report from the Report Selection form.It is not Crystal Report. Can i extract it in excel in 6.3 Version:? On Fri, Jul 27, 2012 at 4:13 PM, Rajesh Nair rajesh.nair@gmail.comwrote: ** The question is how are you trying to extract the report, is it though customized report using CRystal or direct from the form? If are trying this with version above 7(midtier) using Report concole you can do that exporting the data in csv On Fri, Jul 27, 2012 at 2:58 PM, Sujatha Jagan sujatha@gmail.comwrote: Hi All, Can we take reports in excel format in Remedy Midtier? Thanks Sujatha ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Error when creating Reports
Hi, Thanks. I dont see such entry in ar.cfg file. Can i know the exact entry to be put on the ar.conf file? Thanks On Fri, Jul 27, 2012 at 4:45 PM, Rajesh Nair rajesh.nair@gmail.comwrote: ** Check you entries in ar.cfg file and check if reportpulgin.dll is mentioned in the list. On Fri, Jul 27, 2012 at 12:00 PM, Sujatha Jagan sujatha@gmail.comwrote: Hi All, I need to take create new reports Remedy. When i click save or give a search on ReportCreator form,i get the following error ARERR 8755 -The Specified Plugin does not exist : ARSYS.ARDBC.REPORT. Remedy Version is 6.03. Please help. Thanks Sujatha ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Error when creating Reports
in ar cgf file it entry should be plugin : reportplugin.dll and the same file should be present in the folder under ARsystem the place where the application is installed On Fri, Jul 27, 2012 at 5:44 PM, Sujatha Jaganathan sujatha@gmail.comwrote: ** Hi, Thanks. I dont see such entry in ar.cfg file. Can i know the exact entry to be put on the ar.conf file? Thanks On Fri, Jul 27, 2012 at 4:45 PM, Rajesh Nair rajesh.nair@gmail.comwrote: ** Check you entries in ar.cfg file and check if reportpulgin.dll is mentioned in the list. On Fri, Jul 27, 2012 at 12:00 PM, Sujatha Jagan sujatha@gmail.comwrote: Hi All, I need to take create new reports Remedy. When i click save or give a search on ReportCreator form,i get the following error ARERR 8755 -The Specified Plugin does not exist : ARSYS.ARDBC.REPORT. Remedy Version is 6.03. Please help. Thanks Sujatha ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Congrats to Misi
Congrats Misi, It is news like this that makes one smile at the end of a very hard week. Misi, May I offer you and your newly expended family my best wishes. There will be many days of joy ahead. Just remember the joy you feel this day when you go through those long nights without sleep over the next month or so. Let me say again Congratulations. Christopher Pruitt Business Consulting III Remedy Developer BMC Certified Administrator: BMC Remedy AR System 7.6.04 HP Enterprises Services christopher.pru...@hp.com www.hp.com Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson Sent: Friday, July 27, 2012 3:40 AM To: arslist@ARSLIST.ORG Subject: Congrats to Misi Hi, I would just like to congratulate Misi on the birth of his daughter, he informs me mother and daughter are doing well. She arrived on Friday and was 3.7 kilos and 49 cm. Cheers Carl http://www.missingpiecessoftware.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Congrats to Misi
Congratulations Misi ! On Friday, July 27, 2012 3:39:34 AM UTC-4, Carl Wilson wrote: Hi, I would just like to congratulate Misi on the birth of his daughter, he informs me mother and daughter are doing well. She arrived on Friday and was 3.7 kilos and 49 cm. Cheers Carl http://www.missingpiecessoftware.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Change Management Console shows RFCs that is not belong to the group
Hi Anand, We received a hotfix from BMC for this. Our issue affected the change and incident console. The hotfix was for the current version of ITSM, 7.6.04 SP2. We had received earlier hotfixes for the release and overview consoles in the customizable homepage. So if you haven't done it already I would check with BMC. The defect is SW00414354. Have a great weekend, Lynn -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of ananda kumar Sent: Friday, July 27, 2012 9:16 AM To: arslist@ARSLIST.ORG Subject: Re: Change Management Console shows RFCs that is not belong to the group Hi Shawn, I checked that first when they reported about the issue but there is no change impleemnter mapped in assginment configuration. This issue can be seen for a particular Database group members,Please see the attachment for understanding the issue. Regards, Anand On Thu, Jul 26, 2012 at 3:59 PM, Pierson, Shawn shawn.pier...@sug.com wrote: I resolved a similar issue with 7.6.4. In my case, it was due to the Change Implementer being populated by the Assignment Mappings, even though those fields are not something usable in 7.6.4. That's the first thing I would check into. Thanks, Shawn Pierson Remedy Developer | Energy Transfer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Anandakumar L Sent: Thursday, July 26, 2012 2:47 PM To: arslist@ARSLIST.ORG Subject: Change Management Console shows RFCs that is not belong to the group Hi, I am stuck with the below issue, please let me know any possible resolution for this. When user try to select option as Assigned to my selected groups or Assigned to all my groups in Change Console, user can see RFCs that is not belong to his group and this issue is coming from one particular group. Using ITSM version is 7.6.04 Thanks Anand __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Congrats to Misi
Howard, It is good news and great for Misi, but your coming through your surgery and your son's dedication and care was the best news seen on this list in some time. Stan -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter Sent: Friday, July 27, 2012 6:29 AM To: arslist@ARSLIST.ORG Subject: Re: Congrats to Misi This is the best news I have seen on this list in some time. Congratulations Misi -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson Sent: Friday, July 27, 2012 3:40 AM To: arslist@ARSLIST.ORG Subject: Congrats to Misi Hi, I would just like to congratulate Misi on the birth of his daughter, he informs me mother and daughter are doing well. She arrived on Friday and was 3.7 kilos and 49 cm. Cheers Carl http://www.missingpiecessoftware.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Congrats to Misi
That's a truly funny mistypeexpended instead of extendedbut apropos none the less :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pruitt, Christopher (Bank of America Account) Sent: Friday, July 27, 2012 7:36 AM To: arslist@ARSLIST.ORG Subject: Re: Congrats to Misi Congrats Misi, It is news like this that makes one smile at the end of a very hard week. Misi, May I offer you and your newly expended family my best wishes. There will be many days of joy ahead. Just remember the joy you feel this day when you go through those long nights without sleep over the next month or so. Let me say again Congratulations. Christopher Pruitt Business Consulting III Remedy Developer BMC Certified Administrator: BMC Remedy AR System 7.6.04 HP Enterprises Services christopher.pru...@hp.com www.hp.com Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson Sent: Friday, July 27, 2012 3:40 AM To: arslist@ARSLIST.ORG Subject: Congrats to Misi Hi, I would just like to congratulate Misi on the birth of his daughter, he informs me mother and daughter are doing well. She arrived on Friday and was 3.7 kilos and 49 cm. Cheers Carl http://www.missingpiecessoftware.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Congrats to Misi
Congratulations Misi -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson Sent: Friday, July 27, 2012 2:40 AM To: arslist@ARSLIST.ORG Subject: Congrats to Misi Hi, I would just like to congratulate Misi on the birth of his daughter, he informs me mother and daughter are doing well. She arrived on Friday and was 3.7 kilos and 49 cm. Cheers Carl http://www.missingpiecessoftware.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Developer Certification
I wish I could help but I am also going through the Developer Certification in August. At first I thought we would be classmates but the .ru domain makes me wonder of you will be in San Jose, USA also? Jason On Jul 27, 2012 12:14 AM, Vershinsky Alex vershinsky...@yandex.ru wrote: Hello All, As I am going to pass through BMC Developer Certification in August, I realy need some help in a way that make me more familiar with this exam. I believe that there are a lot of Certified Developers here who will not hasitate to share his/her expirience in taking this exam. I would be grateful if some of you give exaplese of exam's cases you remeber from this exam. P.S.: ARS version doesn't metter, but I'm going to take 7.6.04 Certification Exam. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Congrats to Misi
Congratulations and best wishes to you, Misi. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson Sent: Friday, July 27, 2012 12:40 AM To: arslist@ARSLIST.ORG Subject: Congrats to Misi Hi, I would just like to congratulate Misi on the birth of his daughter, he informs me mother and daughter are doing well. She arrived on Friday and was 3.7 kilos and 49 cm. Cheers Carl http://www.missingpiecessoftware.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Congrats to Misi
What a great day Misi Congratulations !!! Best to your wife and new daughter! Susan On Fri, Jul 27, 2012 at 8:56 AM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: Congratulations Misi -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Carl Wilson Sent: Friday, July 27, 2012 2:40 AM To: arslist@ARSLIST.ORG Subject: Congrats to Misi Hi, I would just like to congratulate Misi on the birth of his daughter, he informs me mother and daughter are doing well. She arrived on Friday and was 3.7 kilos and 49 cm. Cheers Carl http://www.missingpiecessoftware.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Congrats to Misi
A new birth is God's reminder that he hasn't given up on humanity. I am sure your new gift will bring much joy. Rick On Jul 27, 2012 10:34 AM, Susan Palmer suzanpal...@gmail.com wrote: ** What a great day Misi Congratulations !!! Best to your wife and new daughter! Susan On Fri, Jul 27, 2012 at 8:56 AM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: Congratulations Misi -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Carl Wilson Sent: Friday, July 27, 2012 2:40 AM To: arslist@ARSLIST.ORG Subject: Congrats to Misi Hi, I would just like to congratulate Misi on the birth of his daughter, he informs me mother and daughter are doing well. She arrived on Friday and was 3.7 kilos and 49 cm. Cheers Carl http://www.missingpiecessoftware.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
7.6.04 FTS real world experience for ITSM global search
I'm garnering comments / feedback concerning their experience around the performance and stability of FTS for global search in ITSM 7.6.04 sp2 (ARS 7.6.04 sp3) in a server group environment with a large FTS index collection. I have an issue open with support currently where FTS plugin becomes unresponsive because it keeps running out of Java heap space. We have split the FTS indexer from the FTS searchers (per BMC support recommendations in unpublished KA363429) , so all forward facing ars servers (2 active) go against the same FTS process (we call it FTS_searcher) on the primary admin sever. So far BMC support has had us raise the Xmx from 1024 to 2048, and now to 3072. FYI - this is x64 java process on Windows 2008 x64 Each time we have bump the Xmx it runs out for memory. I was able to reproduce the rapid consumption of java memory by simply performing an incident matching search, the FTS_searcher process used up 2Gb in less than 10 seconds. Additionally, I've seen the plugin still state it was out of java heap even though the java process was no longer consuming the max Xmx defined (I'm guessing because GC ran). Looks like a lack of recovery mechanisms in place. Our FTS collection folder is 34GB in size (is that large? Above the average?), about 1.4 million incidents indexed will be the majority, plus PBIs, CRQs, RKM KAs If you have experienced similar behavior I'd love to hear your comments, but I mainly want to try and gauge from the community (with a similar setup) how stable they have seen this functionality to be. We were almost ready to go live with 7.6.04, but this is a show stopper - we can't have this instability. Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com font face=monospacesize=-3brThe information transmitted is intended only for the person or entity to which it is addressed and brmay contain confidential and/or privileged material. If the reader of this message is not the intendedbrrecipient, you are hereby notified that your access is unauthorized, and any review, dissemination,brdistribution or copying of this message including any attachments is strictly prohibited. If you are notbrthe intended recipient, please contact the sender and delete the material from any computer.br ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Congrats to Misi
Congratulations! Don't forget to add her to CTM:People. Jason On Jul 27, 2012 7:39 AM, Rick Cook remedyr...@gmail.com wrote: ** A new birth is God's reminder that he hasn't given up on humanity. I am sure your new gift will bring much joy. Rick On Jul 27, 2012 10:34 AM, Susan Palmer suzanpal...@gmail.com wrote: ** What a great day Misi Congratulations !!! Best to your wife and new daughter! Susan On Fri, Jul 27, 2012 at 8:56 AM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: Congratulations Misi -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Carl Wilson Sent: Friday, July 27, 2012 2:40 AM To: arslist@ARSLIST.ORG Subject: Congrats to Misi Hi, I would just like to congratulate Misi on the birth of his daughter, he informs me mother and daughter are doing well. She arrived on Friday and was 3.7 kilos and 49 cm. Cheers Carl http://www.missingpiecessoftware.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Congrats to Misi
And update your documentation based on this new release of functionality. Hope you have a post-live support plan in place. :) From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Friday, July 27, 2012 9:54 AM To: arslist@ARSLIST.ORG Subject: Re: Congrats to Misi ** Congratulations! Don't forget to add her to CTM:People. Jason On Jul 27, 2012 7:39 AM, Rick Cook remedyr...@gmail.commailto:remedyr...@gmail.com wrote: ** A new birth is God's reminder that he hasn't given up on humanity. I am sure your new gift will bring much joy. Rick On Jul 27, 2012 10:34 AM, Susan Palmer suzanpal...@gmail.commailto:suzanpal...@gmail.com wrote: ** What a great day Misi Congratulations !!! Best to your wife and new daughter! Susan On Fri, Jul 27, 2012 at 8:56 AM, Grooms, Frederick W frederick.w.gro...@xo.commailto:frederick.w.gro...@xo.com wrote: Congratulations Misi -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson Sent: Friday, July 27, 2012 2:40 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Congrats to Misi Hi, I would just like to congratulate Misi on the birth of his daughter, he informs me mother and daughter are doing well. She arrived on Friday and was 3.7 kilos and 49 cm. Cheers Carl http://www.missingpiecessoftware.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug12 www.wwrug12.comhttp://www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Congrats to Misi
May need to renegotiate some SLAs with the wife, too. Rick On Jul 27, 2012 11:04 AM, Nathan Aker nathan_a...@mcafee.com wrote: ** And update your documentation based on this new release of functionality. Hope you have a post-live support plan in place. J ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller *Sent:* Friday, July 27, 2012 9:54 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Congrats to Misi ** ** ** Congratulations! Don't forget to add her to CTM:People. Jason On Jul 27, 2012 7:39 AM, Rick Cook remedyr...@gmail.com wrote: ** A new birth is God's reminder that he hasn't given up on humanity. I am sure your new gift will bring much joy. Rick On Jul 27, 2012 10:34 AM, Susan Palmer suzanpal...@gmail.com wrote:*** * ** What a great day Misi Congratulations !!! Best to your wife and new daughter! Susan On Fri, Jul 27, 2012 at 8:56 AM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: Congratulations Misi -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Carl Wilson Sent: Friday, July 27, 2012 2:40 AM To: arslist@ARSLIST.ORG Subject: Congrats to Misi Hi, I would just like to congratulate Misi on the birth of his daughter, he informs me mother and daughter are doing well. She arrived on Friday and was 3.7 kilos and 49 cm. Cheers Carl http://www.missingpiecessoftware.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Congrats to Misi
Congrat!!! Thank you, Pascale Sterrett Kenavo ar wech all If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
BMC support = Apple store guys?
When you discuss some issue with support people do you feel that you know more about the product than the support staff? I have the same sensation on myself that when going to the Apple Store and making questions to the shop assistants... Regards, Jose Huerta http://theremedyforit.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Congrats to Misi
How exciting!!! Congrats Misi Lisa Kemes On Fri, Jul 27, 2012 at 3:39 AM, Carl Wilson carlbwil...@gmail.com wrote: Hi, I would just like to congratulate Misi on the birth of his daughter, he informs me mother and daughter are doing well. She arrived on Friday and was 3.7 kilos and 49 cm. Cheers Carl http://www.missingpiecessoftware.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: SRM Data Visualization Module
Thanks Shawan
Regards
ravi
Date: Thu, 26 Jul 2012 09:26:08 -0500
From: smrosenbe...@gmail.com
Subject: Re: SRM Data Visualization Module
To: arslist@ARSLIST.ORG
**
Ravi,
Here is a list of what we worked with and the locations we discovered so far.
I'll update if we discover any other components.
Data Visualization Definition form within Remedy
SRMSServiceRequestBrowser:resources/css/list-services.css - Modifying this file
allowed us to change the length of the Title fields and to allow the Title
field to wrap in order to display additional information. Other changes can be
made here as well; however, we have not tested them all.
SRMSServiceRequestBrowser:resources/css/browse-categories.css. I believe this
one controls the categories list of services. (We have not tested yet)
SRMSServiceRequestBrowser:resources/css/browse-services.css I believe this
controls the initial page of services. (We have not tested yet)
SRM Tile entries also exist here (SRM-Tile-small-online.gif, SRM-Tile-small.gif
and SRM-Tile-large-gif. We were trying to change the
SRM-Tile-small-online.gif; however, updating the entry here had no impact)
Data Visualization Module form in Remedy
SRMServiceRequestBrowser - This is the module called up for SRM. The Module
code is located in the SRMServiceRequestBrowser.jar file which is attached to
the module entry. We tried updating the SRM-Tile-small-online.gif here as well
since we had discovered another copy of it here. Making this change had no
impact. We are still looking into how changing this .jar can impact the SRM
module.
AR System Resource Definitions form in Remedy
Entries with name AG2A0720524153_FYRTAdeHrJAJrwTx,
AG2A0720524153_FYRTAdeHrJAJrwT and AG2A0720524153dFYRTAZ8_pJAzrsT. These
entries also contain attachments for the SRM .gif files (SRM-tile-large.gif,
SRM-tile-small.gif and SRM-tile-small-online.gif). Changing the .gif here did
finally the presentation of the SRM module.
We have not confirmed yet if only the entry in the AR System Resource
Definitions form needs to be updated for the .gif display to change or if you
need to make the changes in the other locations as well. When we made the
change in the AR System Resource Definitions entry, the other locations had
already been changed as well. Once we have more time we will try to test this
out.
I hope that helps, feel free to ask any questions. We are working our way
through this as well and plan on making some more changes to the SRM look and
feel in the future.
Regards,
Shawn Rosenberry
Senior Remedy Developer
Lyondellbasell
Hi Shawn,
Can you provide more detail for this change
Like whatis the gif file name what was the change. Only Gif was changed or CSS
or Jar was also changed
We are also having same issue and wanted to change the display of SRM
Thanks Regards
Ravi Rai
Date: Wed, 25 Jul 2012 16:12:48 -0500
From: smrosenbe...@gmail.com
Subject: Re: SRM Data Visualization Module
To: arslist@ARSLIST.ORG
**
Hey Everyone,
Just an FYI in case anyone ever wants to update the SRM services tile. We
found the .gif file in the Data Visualization Definition form and within the
SRMSServiceRequestBrowser.jar file, however, modifying those files had no
effect. Always a believer in giving credit where credit is due, one of our
developers Rammohan Dosila found that another copy of the .gif is located
within the AR System Resource Definitions form. Once that copy was updated and
the Mid-Tier cache cleared, the desired change was now reflected within SRM.
On Tue, Jul 24, 2012 at 12:13 PM, Carl Wilson carlbwil...@gmail.com wrote:
**
Hi,
unfortunately the main part is defined in the compiled jar file.
You do have some control over the HTML Definitions with respect to what is
displayed and can play with these somewhat.
Cheers
Carl
http://www.missingpiecessoftware.com/
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shawn Rosenberry
Sent: 24 July 2012 18:01
To: arslist@ARSLIST.ORG
Subject: SRM Data Visualization Module
**
Hi List,
We are currently in the process of moving to 7.6.4 and with it we have a new
look and feel for SRM. Unfortunately, not everyone is a fan of the new look
especially with how the Title and Description of our Services is being cut off.
So far I have been unable to find much in the way for documentation on how to
modify this look. I have found the Jar file within the Data Visualization
Module form and have found what I believe to be a data limitation within
browse-services.js. In particular the section below
function truncateDescriptions() {
var divs = document.getElementsByTagName('div');
if (divs divs.length 0) {
for (var d=0; ddivs.length; d++) {
if (divs[d].className == categoryDescription) {
var desc = divs[d].innerHTML;
var trunc = truncateByBytesUTF8(desc, 240);
if (trunc.length desc.length) {
divs[d].innerHTML = trunc + #133;;
Re: BMC support = Apple store guys?
Yes indeed.. that is what happens when you purge knowledge.. after all it is over rated. and costs me so much less elsewhere.. Rule to live by: Grass is NEVER greener on the other side, you just think it is cause you are not content! On Fri, Jul 27, 2012 at 12:55 PM, Jose Huerta jose.hue...@sm2baleares.eswrote: ** When you discuss some issue with support people do you feel that you know more about the product than the support staff? I have the same sensation on myself that when going to the Apple Store and making questions to the shop assistants... Regards, Jose Huerta http://theremedyforit.com/ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Congrats to Misi
Ok. For the 3rd time since the beginning of the list: Me Too! Not that Misi doesn't already know, Congrats! Daniel p.s. a few more and this might be the longest thread of the year :-) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com Sent: July 27, 2012 11:24 AM To: arslist@ARSLIST.ORG Subject: Re: Congrats to Misi Congrat!!! Thank you, Pascale Sterrett Kenavo ar wech all If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Atrium Reporting
Not aware of an OOB report, Bob. One important thing you should do is set up form style auditing for any attribute changes you want to capture. Log auditing makes reporting very difficult. Thank You, -- Chris Danaceau -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Bob Lind Sent: Tuesday, July 24, 2012 9:37 PM To: arslist@ARSLIST.ORG Subject: Atrium Reporting Is there a good way to report on a collection of Assets and the CI history/audit in one report? I know how to view changes to things like status on an asset by asset basis. And I can imagine how to develop a join form or crystal report to show status changes to a collection of assets. But is there an out of the box report or query that will provide a list of information that shows a collection of assets and the changes to those assets? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are Confidentiality Notice: This email, including attachments, may include non-public, proprietary, confidential or legally privileged information. If you are not an intended recipient or an authorized agent of an intended recipient, you are hereby notified that any dissemination, distribution or copying of the information contained in or transmitted with this e-mail is unauthorized and strictly prohibited. If you have received this email in error, please notify the sender by replying to this message and permanently delete this e-mail, its attachments, and any copies of it immediately. You should not retain, copy or use this e-mail or any attachment for any purpose, nor disclose all or any part of the contents to any other person. Thank you ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: 7.6.04 FTS real world experience for ITSM global search
Andrew, One of the things I've had to do in a past environment is modify the knowledge search screens that open from within the consoles, mainly the Incident Console. By default, when the screen opens, all of the search sources are checked off so each time a user clicks the Search Knowledge link, a massive search is done. I modified the on open behavior to only check knowledge articles by default. This helped stabilize our environment because it stopped bombarding FTS. Another thing, which maybe you are doing, is dedicating one server to indexing and then separating out the java plugins themselves to be dedicated to each user facing server for searching. Sent from my iPhone On Jul 27, 2012, at 10:54 AM, Goodall, Andrew C ago...@jcp.com wrote: ** I’m garnering comments / feedback concerning their experience around the performance and stability of FTS for global search in ITSM 7.6.04 sp2 (ARS 7.6.04 sp3) in a server group environment with a large FTS index collection. I have an issue open with support currently where FTS plugin becomes unresponsive because it keeps running out of Java heap space. We have split the FTS indexer from the FTS searchers (per BMC support recommendations in unpublished KA363429) , so all forward facing ars servers (2 active) go against the same FTS process (we call it FTS_searcher) on the primary admin sever. So far BMC support has had us raise the Xmx from 1024 to 2048, and now to 3072. FYI – this is x64 java process on Windows 2008 x64 Each time we have bump the Xmx it runs out for memory. I was able to reproduce the rapid consumption of java memory by simply performing an incident matching search, the FTS_searcher process used up 2Gb in less than 10 seconds. Additionally, I’ve seen the plugin still state it was out of java heap even though the java process was no longer consuming the max Xmx defined (I’m guessing because GC ran). Looks like a lack of recovery mechanisms in place. Our FTS collection folder is 34GB in size (is that large? Above the average?), about 1.4 million incidents indexed will be the majority, plus PBIs, CRQs, RKM KAs If you have experienced similar behavior I’d love to hear your comments, but I mainly want to try and gauge from the community (with a similar setup) how stable they have seen this functionality to be. We were almost ready to go live with 7.6.04, but this is a show stopper – we can’t have this instability. Regards, *Andrew C. Goodall* Software Engineer Development Services ago...@jcpenney.com *jcpenney* 6501 Legacy Drive Plano, TX 75024 jcp.com The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Congrats to Misi
Congratulations Misi! -Original Message- From: Carl Wilson Sent: Friday, July 27, 2012 3:39 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Congrats to Misi Hi, I would just like to congratulate Misi on the birth of his daughter, he informs me mother and daughter are doing well. She arrived on Friday and was 3.7 kilos and 49 cm. Cheers Carl http://www.missingpiecessoftware.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: 7.6.04 FTS real world experience for ITSM global search
Thanks Tauf. We'll check into that, and we do separate out the fts javaplugins. Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Tauf Chowdhury Sent: Friday, July 27, 2012 2:14 PM To: arslist@arslist.org Subject: Re: 7.6.04 FTS real world experience for ITSM global search ** Andrew, One of the things I've had to do in a past environment is modify the knowledge search screens that open from within the consoles, mainly the Incident Console. By default, when the screen opens, all of the search sources are checked off so each time a user clicks the Search Knowledge link, a massive search is done. I modified the on open behavior to only check knowledge articles by default. This helped stabilize our environment because it stopped bombarding FTS. Another thing, which maybe you are doing, is dedicating one server to indexing and then separating out the java plugins themselves to be dedicated to each user facing server for searching. Sent from my iPhone On Jul 27, 2012, at 10:54 AM, Goodall, Andrew C ago...@jcp.com wrote: ** I'm garnering comments / feedback concerning their experience around the performance and stability of FTS for global search in ITSM 7.6.04 sp2 (ARS 7.6.04 sp3) in a server group environment with a large FTS index collection. I have an issue open with support currently where FTS plugin becomes unresponsive because it keeps running out of Java heap space. We have split the FTS indexer from the FTS searchers (per BMC support recommendations in unpublished KA363429) , so all forward facing ars servers (2 active) go against the same FTS process (we call it FTS_searcher) on the primary admin sever. So far BMC support has had us raise the Xmx from 1024 to 2048, and now to 3072. FYI - this is x64 java process on Windows 2008 x64 Each time we have bump the Xmx it runs out for memory. I was able to reproduce the rapid consumption of java memory by simply performing an incident matching search, the FTS_searcher process used up 2Gb in less than 10 seconds. Additionally, I've seen the plugin still state it was out of java heap even though the java process was no longer consuming the max Xmx defined (I'm guessing because GC ran). Looks like a lack of recovery mechanisms in place. Our FTS collection folder is 34GB in size (is that large? Above the average?), about 1.4 million incidents indexed will be the majority, plus PBIs, CRQs, RKM KAs If you have experienced similar behavior I'd love to hear your comments, but I mainly want to try and gauge from the community (with a similar setup) how stable they have seen this functionality to be. We were almost ready to go live with 7.6.04, but this is a show stopper - we can't have this instability. Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Congrats to Misi
That is funny :) Don’t forget to add her to the Admin role as everything will probably revolve around her for the next ... hmm 18 years.. Joe From: Jason Miller Sent: Friday, July 27, 2012 10:54 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Congrats to Misi ** Congratulations! Don't forget to add her to CTM:People. Jason On Jul 27, 2012 7:39 AM, Rick Cook remedyr...@gmail.com wrote: ** A new birth is God's reminder that he hasn't given up on humanity. I am sure your new gift will bring much joy. Rick On Jul 27, 2012 10:34 AM, Susan Palmer suzanpal...@gmail.com wrote: ** What a great day Misi Congratulations !!! Best to your wife and new daughter! Susan On Fri, Jul 27, 2012 at 8:56 AM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: Congratulations Misi -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson Sent: Friday, July 27, 2012 2:40 AM To: arslist@ARSLIST.ORG Subject: Congrats to Misi Hi, I would just like to congratulate Misi on the birth of his daughter, he informs me mother and daughter are doing well. She arrived on Friday and was 3.7 kilos and 49 cm. Cheers Carl http://www.missingpiecessoftware.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Congrats to Misi
Misi is a worthy subject for the longest thread 8-) On Fri, Jul 27, 2012 at 11:53 AM, arslist arsl...@danielbloom.ca wrote: Ok. For the 3rd time since the beginning of the list: Me Too! Not that Misi doesn't already know, Congrats! Daniel p.s. a few more and this might be the longest thread of the year :-) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com Sent: July 27, 2012 11:24 AM To: arslist@ARSLIST.ORG Subject: Re: Congrats to Misi Congrat!!! Thank you, Pascale Sterrett Kenavo ar wech all If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Congrats to Misi
I don't know. I am sure not giving my kids the Admin role any time soon (they may think they are Admin). Maybe flag her as VIP instead? On Fri, Jul 27, 2012 at 12:36 PM, Joe Martin D'Souza jdso...@shyle.netwrote: ** That is funny :) Don’t forget to add her to the Admin role as everything will probably revolve around her for the next ... hmm 18 years.. Joe *From:* Jason Miller jason.mil...@gmail.com *Sent:* Friday, July 27, 2012 10:54 AM *Newsgroups:* public.remedy.arsystem.general *To:* arslist@ARSLIST.ORG *Subject:* Re: Congrats to Misi ** Congratulations! Don't forget to add her to CTM:People. Jason On Jul 27, 2012 7:39 AM, Rick Cook remedyr...@gmail.com wrote: ** A new birth is God's reminder that he hasn't given up on humanity. I am sure your new gift will bring much joy. Rick On Jul 27, 2012 10:34 AM, Susan Palmer suzanpal...@gmail.com wrote: ** What a great day Misi Congratulations !!! Best to your wife and new daughter! Susan On Fri, Jul 27, 2012 at 8:56 AM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: Congratulations Misi -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Carl Wilson Sent: Friday, July 27, 2012 2:40 AM To: arslist@ARSLIST.ORG Subject: Congrats to Misi Hi, I would just like to congratulate Misi on the birth of his daughter, he informs me mother and daughter are doing well. She arrived on Friday and was 3.7 kilos and 49 cm. Cheers Carl http://www.missingpiecessoftware.com/ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Congrats to Misi
Congrats to Misi and his family!! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Friday, July 27, 2012 3:50 PM To: arslist@ARSLIST.ORG Subject: Re: Congrats to Misi ** Misi is a worthy subject for the longest thread 8-) On Fri, Jul 27, 2012 at 11:53 AM, arslist arsl...@danielbloom.camailto:arsl...@danielbloom.ca wrote: Ok. For the 3rd time since the beginning of the list: Me Too! Not that Misi doesn't already know, Congrats! Daniel p.s. a few more and this might be the longest thread of the year :-) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.commailto:pascale.sterr...@daimler.com Sent: July 27, 2012 11:24 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Congrats to Misi Congrat!!! Thank you, Pascale Sterrett Kenavo ar wech all If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug12 www.wwrug12.comhttp://www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug12 www.wwrug12.comhttp://www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Congrats to Misi
Yeah VIP sounds more like a better role! And give them unlimited reporting access so they report back to you on every report you want them to :-) Joe From: Jason Miller Sent: Friday, July 27, 2012 3:52 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Congrats to Misi ** I don't know. I am sure not giving my kids the Admin role any time soon (they may think they are Admin). Maybe flag her as VIP instead? On Fri, Jul 27, 2012 at 12:36 PM, Joe Martin D'Souza jdso...@shyle.net wrote: ** That is funny :) Don’t forget to add her to the Admin role as everything will probably revolve around her for the next ... hmm 18 years.. Joe From: Jason Miller Sent: Friday, July 27, 2012 10:54 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Congrats to Misi ** Congratulations! Don't forget to add her to CTM:People. Jason On Jul 27, 2012 7:39 AM, Rick Cook remedyr...@gmail.com wrote: ** A new birth is God's reminder that he hasn't given up on humanity. I am sure your new gift will bring much joy. Rick On Jul 27, 2012 10:34 AM, Susan Palmer suzanpal...@gmail.com wrote: ** What a great day Misi Congratulations !!! Best to your wife and new daughter! Susan On Fri, Jul 27, 2012 at 8:56 AM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: Congratulations Misi -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson Sent: Friday, July 27, 2012 2:40 AM To: arslist@ARSLIST.ORG Subject: Congrats to Misi Hi, I would just like to congratulate Misi on the birth of his daughter, he informs me mother and daughter are doing well. She arrived on Friday and was 3.7 kilos and 49 cm. Cheers Carl http://www.missingpiecessoftware.com/ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: BMC support = Apple store guys?
For that matter how many of the electronic sales guys at Best Buy or PC Richards ever know even 50% of the products they are selling.. You ask them about simple things like contrast ratio and what it means and they have no clue.. They have no clue on how the 3D technology works between the Plasma and LCD screens.. I am doing all that research myself at home before I plunder good money on a good 3D television.. which I intend to buy shortly when there are more 3D media available.. One person I talked to did not even know why the 3D glasses on plasma screens were active glasses, while LCD are passive ordinary glasses available in cinemas.. Those work too on most LCD 3D television sets I have tried them on.. Joe From: patrick zandi Sent: Friday, July 27, 2012 2:15 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: BMC support = Apple store guys? ** Yes indeed.. that is what happens when you purge knowledge.. after all it is over rated. and costs me so much less elsewhere.. Rule to live by: Grass is NEVER greener on the other side, you just think it is cause you are not content! On Fri, Jul 27, 2012 at 12:55 PM, Jose Huerta jose.hue...@sm2baleares.es wrote: ** When you discuss some issue with support people do you feel that you know more about the product than the support staff? I have the same sensation on myself that when going to the Apple Store and making questions to the shop assistants... Regards, Jose Huerta http://theremedyforit.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
OT: BMC support = Apple store guys?
On a side note, I think 3D is a gimmick technology that will soon be abandoned. There are commercial applications for it but I don't think it will catch on. This can be seen in the gaming sector as well as looking at future product lines for the major manufacturers. The new thing now is 4k... which I think, Joe, you should wait for! Sent from my iPhone On Jul 27, 2012, at 4:13 PM, Joe Martin D'Souza jdso...@shyle.net wrote: ** For that matter how many of the electronic sales guys at Best Buy or PC Richards ever know even 50% of the products they are selling.. You ask them about simple things like contrast ratio and what it means and they have no clue.. They have no clue on how the 3D technology works between the Plasma and LCD screens.. I am doing all that research myself at home before I plunder good money on a good 3D television.. which I intend to buy shortly when there are more 3D media available.. One person I talked to did not even know why the 3D glasses on plasma screens were active glasses, while LCD are passive ordinary glasses available in cinemas.. Those work too on most LCD 3D television sets I have tried them on.. Joe *From:* patrick zandi remedy...@gmail.com *Sent:* Friday, July 27, 2012 2:15 PM *Newsgroups:* public.remedy.arsystem.general *To:* arslist@ARSLIST.ORG *Subject:* Re: BMC support = Apple store guys? ** Yes indeed.. that is what happens when you purge knowledge.. after all it is over rated. and costs me so much less elsewhere.. Rule to live by: Grass is NEVER greener on the other side, you just think it is cause you are not content! On Fri, Jul 27, 2012 at 12:55 PM, Jose Huerta jose.hue...@sm2baleares.eswrote: ** When you discuss some issue with support people do you feel that you know more about the product than the support staff? I have the same sensation on myself that when going to the Apple Store and making questions to the shop assistants... Regards, Jose Huerta http://theremedyforit.com/ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
OT: BMC support = Apple store guys?
Its gimmick IF and ONLY IF you do not shoot it in real 3D.. You can have your TV software convert regular signals to percept the image that its fed with, to generate the depth digitally.. that’s a freaking gimmick.. It does not work well for even a non trained eye.. However if you shoot your video using a dual camera, and let each eye see only what its supposed to see on the left and right camera, that is not quite a gimmick.. Its as close as the real thing can be.. Plasma 3D – its not quite as good as LCD.. it could hurt your eye.. while the clarity is way higher than lcd 3D because LCD shares the 1080 screen with 720 for left and 720 for right, plasma uses the entire 1080 for both left and right by alternating that signal of left and right at a very very high speed. Hence the active glasses that shut your left and right eye at that high speed, and the resultant picture quality is amazing, but it can hurt your eyes.. Joe From: Tauf Chowdhury Sent: Friday, July 27, 2012 4:17 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: OT: BMC support = Apple store guys? ** On a side note, I think 3D is a gimmick technology that will soon be abandoned. There are commercial applications for it but I don't think it will catch on. This can be seen in the gaming sector as well as looking at future product lines for the major manufacturers. The new thing now is 4k... which I think, Joe, you should wait for! Sent from my iPhone On Jul 27, 2012, at 4:13 PM, Joe Martin D'Souza jdso...@shyle.net wrote: ** For that matter how many of the electronic sales guys at Best Buy or PC Richards ever know even 50% of the products they are selling.. You ask them about simple things like contrast ratio and what it means and they have no clue.. They have no clue on how the 3D technology works between the Plasma and LCD screens.. I am doing all that research myself at home before I plunder good money on a good 3D television.. which I intend to buy shortly when there are more 3D media available.. One person I talked to did not even know why the 3D glasses on plasma screens were active glasses, while LCD are passive ordinary glasses available in cinemas.. Those work too on most LCD 3D television sets I have tried them on.. Joe From: patrick zandi Sent: Friday, July 27, 2012 2:15 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: BMC support = Apple store guys? ** Yes indeed.. that is what happens when you purge knowledge.. after all it is over rated. and costs me so much less elsewhere.. Rule to live by: Grass is NEVER greener on the other side, you just think it is cause you are not content! On Fri, Jul 27, 2012 at 12:55 PM, Jose Huerta jose.hue...@sm2baleares.es wrote: ** When you discuss some issue with support people do you feel that you know more about the product than the support staff? I have the same sensation on myself that when going to the Apple Store and making questions to the shop assistants... Regards, Jose Huerta http://theremedyforit.com/ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
OT: BMC support = Apple store guys?
Whats the 4K? I’m going to google for it.. Another 3D technology I saw which I don’t know how its created or works.. is the one that Thor IMAX 3D was shot in.. I do not know what that technology was, but in that you as a viewer could choose to focus where you want to, it wasn’t left to the discretion of the cameraman.. You could even choose to focus on a small pebble on the street while everything else went out of focus.. I thought that was mind blowing.. I have never seen another film shot like that as I wasted quite a bit of money going in for almost every 3D show I had time for, that came out after that just to witness that again.. Am yet to see another movie that was shot using that technology whatever it was.. I’m going to check out if the 4K thing you are talking about is the same thing.. Joe From: Tauf Chowdhury Sent: Friday, July 27, 2012 4:17 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: OT: BMC support = Apple store guys? ** On a side note, I think 3D is a gimmick technology that will soon be abandoned. There are commercial applications for it but I don't think it will catch on. This can be seen in the gaming sector as well as looking at future product lines for the major manufacturers. The new thing now is 4k... which I think, Joe, you should wait for! Sent from my iPhone On Jul 27, 2012, at 4:13 PM, Joe Martin D'Souza jdso...@shyle.net wrote: ** For that matter how many of the electronic sales guys at Best Buy or PC Richards ever know even 50% of the products they are selling.. You ask them about simple things like contrast ratio and what it means and they have no clue.. They have no clue on how the 3D technology works between the Plasma and LCD screens.. I am doing all that research myself at home before I plunder good money on a good 3D television.. which I intend to buy shortly when there are more 3D media available.. One person I talked to did not even know why the 3D glasses on plasma screens were active glasses, while LCD are passive ordinary glasses available in cinemas.. Those work too on most LCD 3D television sets I have tried them on.. Joe From: patrick zandi Sent: Friday, July 27, 2012 2:15 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: BMC support = Apple store guys? ** Yes indeed.. that is what happens when you purge knowledge.. after all it is over rated. and costs me so much less elsewhere.. Rule to live by: Grass is NEVER greener on the other side, you just think it is cause you are not content! On Fri, Jul 27, 2012 at 12:55 PM, Jose Huerta jose.hue...@sm2baleares.es wrote: ** When you discuss some issue with support people do you feel that you know more about the product than the support staff? I have the same sensation on myself that when going to the Apple Store and making questions to the shop assistants... Regards, Jose Huerta http://theremedyforit.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: OT: BMC support = Apple store guys?
Is it just me or is this thread starting to sound like an episode of TWiT? ;-) On Fri, Jul 27, 2012 at 1:31 PM, Joe Martin D'Souza jdso...@shyle.netwrote: ** Whats the 4K? I’m going to google for it.. Another 3D technology I saw which I don’t know how its created or works.. is the one that Thor IMAX 3D was shot in.. I do not know what that technology was, but in that you as a viewer could choose to focus where you want to, it wasn’t left to the discretion of the cameraman.. You could even choose to focus on a small pebble on the street while everything else went out of focus.. I thought that was mind blowing.. I have never seen another film shot like that as I wasted quite a bit of money going in for almost every 3D show I had time for, that came out after that just to witness that again.. Am yet to see another movie that was shot using that technology whatever it was.. I’m going to check out if the 4K thing you are talking about is the same thing.. Joe *From:* Tauf Chowdhury taufc...@gmail.com *Sent:* Friday, July 27, 2012 4:17 PM *Newsgroups:* public.remedy.arsystem.general *To:* arslist@ARSLIST.ORG *Subject:* OT: BMC support = Apple store guys? ** On a side note, I think 3D is a gimmick technology that will soon be abandoned. There are commercial applications for it but I don't think it will catch on. This can be seen in the gaming sector as well as looking at future product lines for the major manufacturers. The new thing now is 4k... which I think, Joe, you should wait for! Sent from my iPhone On Jul 27, 2012, at 4:13 PM, Joe Martin D'Souza jdso...@shyle.net wrote: ** For that matter how many of the electronic sales guys at Best Buy or PC Richards ever know even 50% of the products they are selling.. You ask them about simple things like contrast ratio and what it means and they have no clue.. They have no clue on how the 3D technology works between the Plasma and LCD screens.. I am doing all that research myself at home before I plunder good money on a good 3D television.. which I intend to buy shortly when there are more 3D media available.. One person I talked to did not even know why the 3D glasses on plasma screens were active glasses, while LCD are passive ordinary glasses available in cinemas.. Those work too on most LCD 3D television sets I have tried them on.. Joe *From:* patrick zandi remedy...@gmail.com *Sent:* Friday, July 27, 2012 2:15 PM *Newsgroups:* public.remedy.arsystem.general *To:* arslist@ARSLIST.ORG *Subject:* Re: BMC support = Apple store guys? ** Yes indeed.. that is what happens when you purge knowledge.. after all it is over rated. and costs me so much less elsewhere.. Rule to live by: Grass is NEVER greener on the other side, you just think it is cause you are not content! On Fri, Jul 27, 2012 at 12:55 PM, Jose Huerta jose.hue...@sm2baleares.eswrote: ** When you discuss some issue with support people do you feel that you know more about the product than the support staff? I have the same sensation on myself that when going to the Apple Store and making questions to the shop assistants... Regards, Jose Huerta http://theremedyforit.com/ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Congrats to Misi
Congrats Misi! On Fri, Jul 27, 2012 at 3:08 PM, Joe Martin D'Souza jdso...@shyle.netwrote: ** Yeah VIP sounds more like a better role! And give them unlimited reporting access so they report back to you on every report you want them to :-) Joe *From:* Jason Miller jason.mil...@gmail.com *Sent:* Friday, July 27, 2012 3:52 PM *Newsgroups:* public.remedy.arsystem.general *To:* arslist@ARSLIST.ORG *Subject:* Re: Congrats to Misi ** I don't know. I am sure not giving my kids the Admin role any time soon (they may think they are Admin). Maybe flag her as VIP instead? On Fri, Jul 27, 2012 at 12:36 PM, Joe Martin D'Souza jdso...@shyle.netwrote: ** That is funny :) Don’t forget to add her to the Admin role as everything will probably revolve around her for the next ... hmm 18 years.. Joe *From:* Jason Miller jason.mil...@gmail.com *Sent:* Friday, July 27, 2012 10:54 AM *Newsgroups:* public.remedy.arsystem.general *To:* arslist@ARSLIST.ORG *Subject:* Re: Congrats to Misi ** Congratulations! Don't forget to add her to CTM:People. Jason On Jul 27, 2012 7:39 AM, Rick Cook remedyr...@gmail.com wrote: ** A new birth is God's reminder that he hasn't given up on humanity. I am sure your new gift will bring much joy. Rick On Jul 27, 2012 10:34 AM, Susan Palmer suzanpal...@gmail.com wrote: ** What a great day Misi Congratulations !!! Best to your wife and new daughter! Susan On Fri, Jul 27, 2012 at 8:56 AM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: Congratulations Misi -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Carl Wilson Sent: Friday, July 27, 2012 2:40 AM To: arslist@ARSLIST.ORG Subject: Congrats to Misi Hi, I would just like to congratulate Misi on the birth of his daughter, he informs me mother and daughter are doing well. She arrived on Friday and was 3.7 kilos and 49 cm. Cheers Carl http://www.missingpiecessoftware.com/ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- S.J.Deshpande ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: BMC support = Apple store guys?
And I thought 8-tracks were complex! You guys are way too technical for me. I drive 20 year old car (actually with a cassette deck, no 8-track), my phone doesn't leave my house and my TV is no longer color (only black and white). - Original Message - From: Joe Martin D'Souza jdso...@shyle.net To: arslist@ARSLIST.ORG Sent: Friday, July 27, 2012 4:13:25 PM Subject: Re: BMC support = Apple store guys? ** For that matter how many of the electronic sales guys at Best Buy or PC Richards ever know even 50% of the products they are selling.. You ask them about simple things like contrast ratio and what it means and they have no clue.. They have no clue on how the 3D technology works between the Plasma and LCD screens.. I am doing all that research myself at home before I plunder good money on a good 3D television.. which I intend to buy shortly when there are more 3D media available.. One person I talked to did not even know why the 3D glasses on plasma screens were active glasses, while LCD are passive ordinary glasses available in cinemas.. Those work too on most LCD 3D television sets I have tried them on.. Joe From: patrick zandi Sent: Friday, July 27, 2012 2:15 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: BMC support = Apple store guys? ** Yes indeed.. that is what happens when you purge knowledge.. after all it is over rated. and costs me so much less elsewhere.. Rule to live by: Grass is NEVER greener on the other side, you just think it is cause you are not content! On Fri, Jul 27, 2012 at 12:55 PM, Jose Huerta jose.hue...@sm2baleares.es wrote: ** When you discuss some issue with support people do you feel that you know more about the product than the support staff? I have the same sensation on myself that when going to the Apple Store and making questions to the shop assistants... Regards, Jose Huerta http://theremedyforit.com/ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: OT: BMC support = Apple store guys?
Lol - funny. Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Jason Miller Sent: Friday, July 27, 2012 3:53 PM To: arslist@arslist.org Subject: Re: OT: BMC support = Apple store guys? ** Is it just me or is this thread starting to sound like an episode of TWiT? ;-) On Fri, Jul 27, 2012 at 1:31 PM, Joe Martin D'Souza jdso...@shyle.net wrote: ** Whats the 4K? I'm going to google for it.. Another 3D technology I saw which I don't know how its created or works.. is the one that Thor IMAX 3D was shot in.. I do not know what that technology was, but in that you as a viewer could choose to focus where you want to, it wasn't left to the discretion of the cameraman.. You could even choose to focus on a small pebble on the street while everything else went out of focus.. I thought that was mind blowing.. I have never seen another film shot like that as I wasted quite a bit of money going in for almost every 3D show I had time for, that came out after that just to witness that again.. Am yet to see another movie that was shot using that technology whatever it was.. I'm going to check out if the 4K thing you are talking about is the same thing.. Joe From: Tauf Chowdhury mailto:taufc...@gmail.com Sent: Friday, July 27, 2012 4:17 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: OT: BMC support = Apple store guys? ** On a side note, I think 3D is a gimmick technology that will soon be abandoned. There are commercial applications for it but I don't think it will catch on. This can be seen in the gaming sector as well as looking at future product lines for the major manufacturers. The new thing now is 4k... which I think, Joe, you should wait for! Sent from my iPhone On Jul 27, 2012, at 4:13 PM, Joe Martin D'Souza jdso...@shyle.net wrote: ** For that matter how many of the electronic sales guys at Best Buy or PC Richards ever know even 50% of the products they are selling.. You ask them about simple things like contrast ratio and what it means and they have no clue.. They have no clue on how the 3D technology works between the Plasma and LCD screens.. I am doing all that research myself at home before I plunder good money on a good 3D television.. which I intend to buy shortly when there are more 3D media available.. One person I talked to did not even know why the 3D glasses on plasma screens were active glasses, while LCD are passive ordinary glasses available in cinemas.. Those work too on most LCD 3D television sets I have tried them on.. Joe From: patrick zandi mailto:remedy...@gmail.com Sent: Friday, July 27, 2012 2:15 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: BMC support = Apple store guys? ** Yes indeed.. that is what happens when you purge knowledge.. after all it is over rated. and costs me so much less elsewhere.. Rule to live by: Grass is NEVER greener on the other side, you just think it is cause you are not content! On Fri, Jul 27, 2012 at 12:55 PM, Jose Huerta jose.hue...@sm2baleares.es wrote: ** When you discuss some issue with support people do you feel that you know more about the product than the support staff? I have the same sensation on myself that when going to the Apple Store and making questions to the shop assistants... Regards, Jose Huerta http://theremedyforit.com/ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ font face=monospacesize=-3brThe information transmitted is intended only for the person or entity to which it is addressed and brmay contain confidential and/or privileged material. If the reader of this message is not the intendedbrrecipient, you are hereby notified that your access is unauthorized, and any review, dissemination,brdistribution or copying of this message including any attachments is strictly prohibited. If you are notbrthe intended recipient, please contact the sender and delete the material from any computer.br ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
'Modify All' on ITSM HPD:Help Desk 7.6.04 form
Ladies and Gents; Has anyone else seen this or found a fix? We have the need to close multiple tickets all at one time in the Incident form of ITSM 7.6.04. From the web client, when a list is displayed and multiple tickets selected, the 'Modify All' button is visible and active. The button returns a blank form as it should, however nothing is saved to the records when the form is modified and the 'Save' button is clicked. 'Modify All' works as expected on all other forms. Could this be yet another bug or could we be missing an Active Link or Filter, or something? R Ray Palla Sr. IT/Remedy Consultant http://www.linkedin.com/img/signature/bg_bluefade_195x42.jpg Mobile: 512-917-1739 Time Zone: Central Email: ray.pa...@insona.com http://www.linkedin.com/img/signature/icon_in_blue_14x14.gif Professional http://www.linkedin.com/pub/1/544/598 Profile http://www.insona.com/ INSONA Corporation 1201 Berry Lane http://maps.google.com/maps?q=10650+SW+Plaza+CT%2CBox%3A+J68%2CHouston%2CTX +77074%2CUSAhl=en Georgetown, TX 78626-3832 USA Infrastructure Solutions - Network Applications ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are bg_bluefade_195x42.jpgINSONA-Logo.jpgicon_in_blue_14x14.gif
Re: BMC support = Apple store guys?
Seriously though, buying something as simple as a TV these days is no longer just a matter of comparison of prices or whether you want a flat or a contoured screen.. There is so much more to it that its scary at times.. And 5 days after you bought it you realize there was something else there that might have been a better fit... I envy the 1980s where you walked in a store and there were literally 4 brands and 2 models at most from each brand to choose from! And you could make that choice over one cup of tea offered by a store manager.. Joe -Original Message- From: pritch Sent: Friday, July 27, 2012 5:10 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: BMC support = Apple store guys? And I thought 8-tracks were complex! You guys are way too technical for me. I drive 20 year old car (actually with a cassette deck, no 8-track), my phone doesn't leave my house and my TV is no longer color (only black and white). - Original Message - From: Joe Martin D'Souza jdso...@shyle.net To: arslist@ARSLIST.ORG Sent: Friday, July 27, 2012 4:13:25 PM Subject: Re: BMC support = Apple store guys? ** For that matter how many of the electronic sales guys at Best Buy or PC Richards ever know even 50% of the products they are selling.. You ask them about simple things like contrast ratio and what it means and they have no clue.. They have no clue on how the 3D technology works between the Plasma and LCD screens.. I am doing all that research myself at home before I plunder good money on a good 3D television.. which I intend to buy shortly when there are more 3D media available.. One person I talked to did not even know why the 3D glasses on plasma screens were active glasses, while LCD are passive ordinary glasses available in cinemas.. Those work too on most LCD 3D television sets I have tried them on.. Joe From: patrick zandi Sent: Friday, July 27, 2012 2:15 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: BMC support = Apple store guys? ** Yes indeed.. that is what happens when you purge knowledge.. after all it is over rated. and costs me so much less elsewhere.. Rule to live by: Grass is NEVER greener on the other side, you just think it is cause you are not content! On Fri, Jul 27, 2012 at 12:55 PM, Jose Huerta jose.hue...@sm2baleares.es wrote: ** When you discuss some issue with support people do you feel that you know more about the product than the support staff? I have the same sensation on myself that when going to the Apple Store and making questions to the shop assistants... Regards, Jose Huerta http://theremedyforit.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: BMC support = Apple store guys?
Just remember Samsung plasma. Have a nice day Sent from my iPhone On Jul 27, 2012, at 17:40, Joe Martin D'Souza jdso...@shyle.net wrote: Seriously though, buying something as simple as a TV these days is no longer just a matter of comparison of prices or whether you want a flat or a contoured screen.. There is so much more to it that its scary at times.. And 5 days after you bought it you realize there was something else there that might have been a better fit... I envy the 1980s where you walked in a store and there were literally 4 brands and 2 models at most from each brand to choose from! And you could make that choice over one cup of tea offered by a store manager.. Joe -Original Message- From: pritch Sent: Friday, July 27, 2012 5:10 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: BMC support = Apple store guys? And I thought 8-tracks were complex! You guys are way too technical for me. I drive 20 year old car (actually with a cassette deck, no 8-track), my phone doesn't leave my house and my TV is no longer color (only black and white). - Original Message - From: Joe Martin D'Souza jdso...@shyle.net To: arslist@ARSLIST.ORG Sent: Friday, July 27, 2012 4:13:25 PM Subject: Re: BMC support = Apple store guys? ** For that matter how many of the electronic sales guys at Best Buy or PC Richards ever know even 50% of the products they are selling.. You ask them about simple things like contrast ratio and what it means and they have no clue.. They have no clue on how the 3D technology works between the Plasma and LCD screens.. I am doing all that research myself at home before I plunder good money on a good 3D television.. which I intend to buy shortly when there are more 3D media available.. One person I talked to did not even know why the 3D glasses on plasma screens were active glasses, while LCD are passive ordinary glasses available in cinemas.. Those work too on most LCD 3D television sets I have tried them on.. Joe From: patrick zandi Sent: Friday, July 27, 2012 2:15 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: BMC support = Apple store guys? ** Yes indeed.. that is what happens when you purge knowledge.. after all it is over rated. and costs me so much less elsewhere.. Rule to live by: Grass is NEVER greener on the other side, you just think it is cause you are not content! On Fri, Jul 27, 2012 at 12:55 PM, Jose Huerta jose.hue...@sm2baleares.es wrote: ** When you discuss some issue with support people do you feel that you know more about the product than the support staff? I have the same sensation on myself that when going to the Apple Store and making questions to the shop assistants... Regards, Jose Huerta http://theremedyforit.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: 'Modify All' on ITSM HPD:Help Desk 7.6.04 form
I think this can be done from the IM console via quick action. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Maintenance Contracts - Multiple Costs?
Hello all, We are looking to use Asset Management to track our server maintenance contracts. For major suppliers like Sun and HP, the costs are broken out per server, which would like to capture as well. My question is whether or not this means I will need to have a separate sub-contract for each different server cost. It seems like I do, because the only way I find to capture the contract cost is in the 'Cost per Asset' field, Accounting section, General tab. For example, say we have a couple of main contracts, each of which has a couple CSIs, and each of which covers a couple servers: · Sun US hardware contract AAA o CSI 111 - 24x7 § Ent. 420R Ser#xx11 $300 § Ent. 420R Ser#xx12 $200 § Netra T1 Ser#xy11 $250 o CSI 222 § Ent. 420R Ser#xx21 $200 § Netra T1 Ser#xy12 $350 · Sun US hardware contract BBB o CSI 333 § Ent. 420R Ser#xx11 $300 § Ent. 420R Ser#xx12 $200 § Netra T1 Ser#xy11 $250 o CSI 444 § Ent. 420R Ser#xx11 $300 § Ent. 420R Ser#xx12 $200 § Netra T1 Ser#xy11 $250 Is there another way to capture the separate asset cost, or do I need to create a separate contract for each cost value? In this case, that would mean the main and CSI contracts would be master contracts, and each of the bottom levels would be a maintenance contract of its own. The overall goal is to have full capture of the contract costs, from the top down (how much does 'Sun US hardware contract AAA' cost?) to the bottom up (how much are we paying in maintenance for our Enterprise 420Rs?). All pertinent advice and experience appreciated! Kelly Logan, Sr. Systems Administrator (Remedy, Planview), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.commailto:kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: 'Modify All' on ITSM HPD:Help Desk 7.6.04 form
Actually Chuck; That only works if the ticket is already in Resolved state. It simply resets the 'Status' to Closed. What we need to do is set several open tickets at once to 'Status' Resolved and include a 'Resolution' and perhaps a 'Notes' entry on each. Modify All is the method used in every previous version of Remedy for all clients (fat or web). Thanks for looking; R _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chuck Sent: Friday, July 27, 2012 5:17 PM To: arslist@ARSLIST.ORG Subject: Re: 'Modify All' on ITSM HPD:Help Desk 7.6.04 form ** I think this can be done from the IM console via quick action. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: 'Modify All' on ITSM HPD:Help Desk 7.6.04 form
That was fixed it in either patch 1 or patch 2 of 7.6.04. I think you just have to upgrade the midtier. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Palla Sent: Friday, July 27, 2012 2:22 PM To: arslist@ARSLIST.ORG Subject: 'Modify All' on ITSM HPD:Help Desk 7.6.04 form ** Ladies and Gents; Has anyone else seen this or found a fix? We have the need to close multiple tickets all at one time in the Incident form of ITSM 7.6.04. From the web client, when a list is displayed and multiple tickets selected, the 'Modify All' button is visible and active. The button returns a blank form as it should, however nothing is saved to the records when the form is modified and the 'Save' button is clicked. 'Modify All' works as expected on all other forms. Could this be yet another bug or could we be missing an Active Link or Filter, or something? R Ray Palla Sr. IT/Remedy Consultant [cid:image001.jpg@01CD6C21.EFC66690] [cid:image002.jpg@01CD6C21.EFC66690] Mobile: 512-917-1739 Time Zone: Central Email: ray.pa...@insona.commailto:ray.pa...@insona.com [cid:image003.gif@01CD6C21.EFC66690] Professional Profilehttp://www.linkedin.com/pub/1/544/598 INSONA Corporation http://www.insona.com/1201 Berry Lane http://maps.google.com/maps?q=10650+SW+Plaza+CT%2CBox%3A+J68%2CHouston%2CTX+77074%2CUSAhl=enGeorgetown, TX 78626-3832 USA Infrastructure Solutions - Network Applications _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are inline: image001.jpginline: image002.jpginline: image003.gif
Re: Congrats to Misi
Great news! On Jul 27, 2012 4:54 PM, swanand deshpande swanand.deshpa...@gmail.com wrote: ** Congrats Misi! On Fri, Jul 27, 2012 at 3:08 PM, Joe Martin D'Souza jdso...@shyle.net wrote: ** Yeah VIP s... -- S.J.Deshpande _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Congrats to Misi
Hear! Hear! Parent-child relationships are the best :-) Doug -- Doug Blair +1 224-558-5462 Sent from my iPhone4S Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed to Steve Jobs :-) On Jul 27, 2012, at 2:39 AM, Carl Wilson carlbwil...@gmail.com wrote: Hi, I would just like to congratulate Misi on the birth of his daughter, he informs me mother and daughter are doing well. She arrived on Friday and was 3.7 kilos and 49 cm. Cheers Carl http://www.missingpiecessoftware.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Developer Certification
yep, you're right we might be classmates as I'm going to San Jose. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
