Re: SLM, SVT: reset goal for same request

[Lidia Dorsaz]

Hi Jiri,
It is Ok now. I did many others tests and it seems to work exactly as  expected.
Thank you for your help
Lidia

De : Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] De la part de Jiri Pospisil
Envoyé : mercredi 29 août 2012 16:48
À : arslist@ARSLIST.ORG
Objet : Re: SLM, SVT: reset goal for same request

**
Lidia,

I think you need to look at the service target definition itself and check that 
on the Measurement tab you have set to Yes option - Reset Goal for Same Request.

Hope this helps.

Regards
Jiri

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
Lidia Dorsaz
Sent: 29 August 2012 13:33
To: arslist@ARSLIST.ORG
Subject: Re: SLM, SVT: reset goal for same request

**
Hi Jiri,
Thank you for your answer. Now I reset goal only when I modify the Assigned 
Group, but   the second  request do not start with the full time allowed, as I 
would like.
I  have left  the Start Time for Request-Based empty to use the system date as 
explained in the documentation but it does not work.
Best regards
Lidia

De : Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] De la part de 
Jiri Pospisil
Envoyé : mercredi 29 août 2012 11:19
À : arslist@ARSLIST.ORG
Objet : Re: SLM, SVT: reset goal for same request

**
Lidia,

I believe your condition is incorrect.
We do exactly the same thing here and the condition to use in "Reset Goal for 
Same request when should be 'TR.Assigned Group ID' != $\NULL$
Your condition would be true even when no change to the assignee group is made, 
in fact your condition is perhaps true all the time.

Regards
Jiri Pospisil
LCH Clearnet

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
Lidia Dorsaz
Sent: 29 August 2012 07:09
To: arslist@ARSLIST.ORG
Subject: SLM, SVT: reset goal for same request

**
Hi listers,
I am trying to implement the SLM- SVT option: Reset goal for same request.
I would like to reset the goal when I change the Assigned group.
So I set « Reset goal for same request =Yes »  for my SVT.
Then in the  Application Administration Console, SLM, Configure App. Settings, 
Data Sources, HPD :Help Desk, Request BasedI define:
Reset Goal for Same request when : 'TR.Assigned Group ID' !='DB.Assigned Group 
ID' !
And I let the  Start Time for Request-Based empty.
But it does not work correctly: goal is reset also if the assigned groups has 
not changed and I obtain an endless loop
I have the  ITSM  Incident management  7.5. and SLM 7.6
Can someone help me?
Best regards
Lidia Dorsaz




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Re: driver.exe, row counts...

[Misi Mladoniczky]

Hi,

Well, this particular code might very well work across databases.

The other main concern with Direct SQL is that it is untraceable by the AR
System. The AR System does not understand what you are doing, and you can
not use AR tools to trace and analyze it in the same way as other
workflow.

Then we have the issue of going straight at the T-tables, and other things
related to datatype-conversion for timestamps, enum-values

You will also be bypassing permissions.

I am convinced that using the ARAPI and the provided AR-workflow-actions
is worth some effort in lieu of direct SQL. Even if it would mean some
small performance hit.

In this specific case, it much depends on the nomber of records in the table.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

>> It might be faster, but it is direct SQL and may not work on any
>> database...
>
>> > select count(*) from HPD_Help_Desk
>
> Does Remedy support a database where the above ANSI SQL won't work?
>
> I suppose if ARS implements view names for their tables differently in
> another database, it would not be "HPD_Help_Desk", but does anyone know of
> which database that would be? Just curious because the above works on
> Oracle and SQL Server.
>
> Dale Hurtt
>
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Re: CMDB Fields for FTS indexing

[rahul2007k...@gmail.com]

Hi All,

Here is the latest update about the issue.
I had a word with support guys and as per them FTS doesn't fully work with
CMDB or Asset.

Regards,
RK


On Tue, Aug 28, 2012 at 11:04 AM, Goodall, Andrew C  wrote:

> **
>
> We’ve had a long running issue open with BMC Support (ISS03993466) that
> BMC ARS Core Engineering team have been working on with the ITSM module
> engineers.
>
> ** **
>
> Come to find out ARS Engineers designed FTS where by even if “Index for
> FTS” = None on the field but there is a value in the property “Full Text
> MFS Category Name” then it will still be indexed – according to them that
> is “working as designed”.
>
> ** **
>
> But apparently the ITSM side of the house were unaware of that – so
> consequently inadvertently indexed fields that do not need to be indexed.
> Additionally any join forms carry forth the “Full Text MFS Category Name”
> value on the field from the originating form – so as a result they too will
> also get indexed.
>
> ** **
>
> This all adds up to a big mess and slow performance of FTS. How FTS ever
> passed real QA testing for enterprise customers is beyond me.
>
> ** **
>
> Fix: remove “Full Text MFS Category Name” value on fields that do not need
> to be indexed; remove the same on all join forms; additionally remove work
> log tables from being indexed.
>
> ** **
>
> Warning these can only be changed in base mode currently – just another
> thorn.
>
> ** **
>
> This reduced our FTS indexing time and collection folder substantially.***
> *
>
> ** **
>
> Attached is the spreadsheet provided by ITSM engineers on what “should be”
> indexed. This doesn’t help you with CMDB questions – you might want to open
> an issue with Atrium engineering if you are experiencing a similar issue
> what find out what “should be” indexed on that side.
>
> ** **
>
> Regards,
>
>  
>
> *Andrew C. Goodall*
>
> Software Engineer
>
> Development Services
>
> ago...@jcpenney.com
>
> *jcpenney*
>
> 6501 Legacy Drive
>
> Plano, TX 75024
>
> jcp.com
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@arslist.org] *On Behalf Of *rahul2007k...@gmail.com
> *Sent:* Tuesday, August 28, 2012 10:35 AM
> *To:* arslist@arslist.org
>
> *Subject:* Re: CMDB Fields for FTS indexing
>
> ** **
>
> ** Thanks Nathan we are also keeping eye on the performance issue related
> FTS issue.
>
> ** **
>
> Anyone else ever faced this issue please reply.
>
> ** **
>
> Regards,
>
> RK
>
> On Mon, Aug 27, 2012 at 2:06 PM, Nathan Aker 
> wrote:
>
> ** 
>
> Not directly on topic, but we’ve basically put a moratorium on any
> additional indexing of fields by the FTS engine as it seems to have more
> than enough trouble handling the load from the base application
> functionalities with 7.6.04.   Careful how much you ask it to index, I know
> we’re not alone as I’ve seen a number of posts from others having to monkey
> with the FTS configuration to get this beast to simply do the jobs BMC has
> asked it to do in the 7.6.04 ITSM apps.  We’ve got all FTS plugins now
> running on one server per BMC direction and still have hiccups from time to
> time with it getting choked up.
>
>  
>
> Nate.
>
>  
>
> *Nathan Aker*
> ITSM Solution Architect
>
> *McAfee, Inc.*
>
>  
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *rahul2007k...@gmail.com
> *Sent:* Monday, August 27, 2012 1:55 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: CMDB Fields for FTS indexing
>
>  
>
> ** Hi,
>
>  
>
> Has anyone encountered the same kind of issue before with FTS enable on
> CMDB fields.
>
>  
>
> Regards.
>
> RK
>
>  
>
> On Sun, Aug 26, 2012 at 5:31 PM, rahul2007k...@gmail.com <
> rahul2007k...@gmail.com> wrote:
>
> Hi All,
>
>  
>
> Please let me know if anyone has done FTS indexing on CMDB fields like CI
> ID, CI Name etc.
>
> I have currently enable FTS indexes on above fields on
> BMC.Core:Base_Element form but when ever i search newly created CI I am not
> able to search it until i re index whole FTS .
>
>  
>
> I have seen that there are some FTS limitation for data re-indexing on
> join form and need to schedule the data scan for those join forms which
> causes very high CPU & memory utilization.
>
> Also the Best practice development mode doesn't allow to modify the fields
> on join form and i need to switch base development to modify those forms &
> its property which i think is not a good idea.
>
>  
>
> I am not sure how to achieve this on CMDB forms as everything is based on
> join form structure and its very difficult to enable FTS on all the CMDB
> classes.
>
>  
>
> Thanks,
>
> RK
>
>  
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ **

AUTO: Chris Ingalls is out of the office (returning 09/04/2012)

[Chris Ingalls]

I am out of the office until 09/04/2012.

Please contact Eric Cleereman, Phil Isabell, or Todd Carter for any Remedy
related issues.  Contact Shannon Snapp for all other items.  I can be
reached via cell phone for emergencies at 734-864-1240


Note: This is an automated response to your message  "ADM:ARS List Social
Conventions" sent on 8/29/2012 5:32:14 PM.

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Re: unqualified searches

[Saji Philip]

Hello Paul,

There are ways around the "unqualified search" issues as you hit upon.
Personally, in our org we found unqualified searches caused degradation in
our performance and at times locking up the mid-tier.

To solve our problem our admin has put in a get list limit.  But we also
have disallowed unqualified searches.
 On Aug 8, 2012 1:54 PM, "Hodgdon, Paul"  wrote:

> **
>
> Is there any harm in allowing unqualified searches in a production
> environment.  We had been told that we should disallow this for production,
> but we are finding that in order to leverage some of the reporting
> capabilities (dynamically choosing parameters such as groups) this option
> is prohibiting this.  In essence this really isn’t doing much as a user can
> do a search where incident number is not null.
>
> -Paul
>
> ** **
>
> ** **
>
> IT Accounts & Remedy Administration Manager
>
> University of New Hampshire
>
> Client Services
>
> Primary: (603) 862-2377
>
> Alternate: (603) 862-4242
>
> paul.hodg...@unh.edu
>
> http://accounts.unh.edu
>
> ** **
>
> *The information transmitted in this e-mail, including attachments, is
> intended only for the person(s) or entity to which it is addressed and may
> contain confidential/privileged material.  Any review, retransmission,
> dissemination, taking any action or other use thereof, by anyone other than
> the intended recipient, is prohibited.  Responses to this e-mail must not
> include any restricted or sensitive information.  If you received this in
> error, please contact the sender and destroy any copies of this message,
> including any attachments.***
>
> ** **
>  _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: driver.exe, row counts...

[Ben Chernys]

No database that I know of :)   The "flat file" database was dropped some time 
ago.  I expect it would not have worked on it.



View Names can be different in different databases and are given by the 
"ViewName" column of arschema (since 7.1).  For an algorithm to get the view 
names prior to 7.1 for all databases, look at the sample script 
ArSchema-Report 

 
(also available in the Script Library).



Cheers

Ben



-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Dale Hurtt
Sent: August-29-12 15:57
To: arslist@ARSLIST.ORG
Subject: Re: driver.exe, row counts...



> It might be faster, but it is direct SQL and may not work on any database...



> > select count(*) from HPD_Help_Desk



Does Remedy support a database where the above ANSI SQL won't work?



I suppose if ARS implements view names for their tables differently in another 
database, it would not be "HPD_Help_Desk", but does anyone know of which 
database that would be? Just curious because the above works on Oracle and SQL 
Server.



Dale Hurtt



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smime.p7s
Description: S/MIME cryptographic signature

CMDB Recon

[Mohamed Abdelaziz]

Is normalization required prior to identifying CIs so that relationships to
softwareserver and applicationsystem get created when we reconcile?

 

All relationships are there in BMC.ADDM with ReconID = 0. However these
relationship are not being created in BMC.ASSET. The standard rule for the
recon restricts the rule to Reconid != 0.  Wouldn't we still be able to have
a relationship between computersystem and softwareserver without the
dependency relationship between softwareserver to products and the
hostedsystemcomponent from computersystem to product if no normalization
took place?

 

Thanks,

Moe

 


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Re: driver.exe, row counts...

[Dale Hurtt]

> It might be faster, but it is direct SQL and may not work on any database...

> > select count(*) from HPD_Help_Desk

Does Remedy support a database where the above ANSI SQL won't work?

I suppose if ARS implements view names for their tables differently in another 
database, it would not be "HPD_Help_Desk", but does anyone know of which 
database that would be? Just curious because the above works on Oracle and SQL 
Server.

Dale Hurtt

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Re: SQL error

[Jose Manuel Huerta Guillén]

To check if it is related to error 302, you must check the error log file
at the server. If it is 302, you will see a lot of logs of this error.

In our case we didn't solved it yet. For us its a problem investigation
with a proposed workaround (repeat the search). I think that it is related
to the database we use (Oracle RAC), but not sure.

Regards,

Jose Manuel Huerta
http://theremedyforit.com/




On Wed, Aug 29, 2012 at 7:33 PM, Vinay Kumar Anumula <
vinaykumar.anum...@gmail.com> wrote:

> Yes.
> Repeating the operation is clearing the issue.But we are coming across
> nearly 30 to 40 Service requests stuck because
> of this reason.It would be really helpful if you can suggest any solution
> to avoid this.
>
> Thanks in Advance
> Vinay
>
>
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Re: unqualified searches

[Brittain, Mark]

Dave - that is my understanding too. I allow unqualified searches, actually 
this was inherited, and don't see a problem. In general I think people search 
for something (in Remedy). I would suggest not setting up searches behind 
buttons/active links that you would expect large results. People tend to use 
button searches and get annoyed when they don't get all they expect. As your 
system grows it is also good to review these searches. As an example back in 
2000 show all open ticket worked great but today would exceed what the client 
can display so I cut that one out.

Mark

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David
Sent: Wednesday, August 08, 2012 3:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: unqualified searches

**
I believe that setting the Max Entries Returned only effects the data sent back 
to the client.  The value does not limit the data retrieved for the search.

Dave


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shawn Scutchings
Sent: Wednesday, August 08, 2012 3:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: unqualified searches
**
What we did to get around this issue is only allowed it on one of our servers, 
server group of 4 with 3 out of 4 on the load balancer. That way the people 
that need the ability to do the searches can, by directly connecting to that 
server and the "normal" users are not affected if there are any performance 
issues.
You could also set the "Max entries Returned" to something that would be 
appropriate for the searches required but will still prevent any performance 
hits.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David
Sent: Wednesday, August 08, 2012 12:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: unqualified searches

**
You may see performance hits if some one creates a malformed search that 
returns every record that was created in the table.

For tables with not much data no problem.  If you've been using the ITSM Suite 
for some time, it may be an issue.

Dave


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hodgdon, Paul
Sent: Wednesday, August 08, 2012 2:54 PM
To: arslist@ARSLIST.ORG
Subject: unqualified searches
**
Is there any harm in allowing unqualified searches in a production environment. 
 We had been told that we should disallow this for production, but we are 
finding that in order to leverage some of the reporting capabilities 
(dynamically choosing parameters such as groups) this option is prohibiting 
this.  In essence this really isn't doing much as a user can do a search where 
incident number is not null.
-Paul


IT Accounts & Remedy Administration Manager
University of New Hampshire
Client Services
Primary: (603) 862-2377
Alternate: (603) 862-4242
paul.hodg...@unh.edu
http://accounts.unh.edu

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ADM:ARS List Social Conventions

[Daniel Bloom]

First a bit of trivia: The first post to the ARS List was by me on Tues.
November 2nd, 1993

Topic: Hey, there are 27 of you out there, how come no one posts? It was my
Welcome to all to the ARS List

 

[too few posts has not been an issue ever since]

 

Apparently I wrote this back in 2008, I think much of this was borrowed from
somewhere but I can't remember where.

Not sure the last time I posted it was, and of particular interest is the
last paragraph about Identify Yourself:

 

Social conventions (netiquette)

 

Like so many other things, network users tend to expend a great deal of
virtual gunpowder about the subject of etiquette on the network (otherwise
known as netiquette). 

Part of the culture of the network is built on the fact that an individual
user can put forward any face he or she cares to present. Thus over time,
the

network has evolved various sets of rules that attempt to govern conduct. To
avoid taking up a great deal of space arguing the merits of differing
systems of

netiquette, the following general pointers that should be accepted by most
users are offered for the convenience of the list owner.

 

Recognize and Accept Cultural and Linguistic Differences

 

The Internet is international, and while English is generally accepted as
the common language of the network, list owners and list subscribers cannot
afford to take the position that everyone on the Internet understands
English well. In a medium that is invariably connected to language, special
understanding is required to deal with questions or statements from people
for whom English is not the primary tongue. Often today (at least in the US)
a person's first sustained interaction with others on an international basis
is via the Internet. It is imperative that this interaction be on the
highest level of cordiality and respect from the outset in order for all
concerned to benefit.

 

Additionally, care should be taken when using local idiom and slang. A
common word or phrase used by Americans in everyday speech, for instance,
might be taken as profanity or insult by those in other English-speaking
countries, and may not be understood at all by non-native speakers of
English. When a list has a high international readership, it is probably
best to avoid non-standard English so as to provide the clearest and
least-objectionable exchange of ideas.

 

Private Mail Should Dictate Private Responses

 

If someone on a mailing list has sent a private message to you (i.e., not to
the list at large) and you have lost that person's address but want to
respond, do not post private mail to the list. The REVIEW command will give
you a copy of the list membership that you can search for the person's
address. If this approach does not work, contact the local postmaster or the
list owner for help.

 

Flaming is (Usually) Inappropriate

There is no such thing as a stupid question.

 

Flames (insults) belong in private mail, if they belong in mail at all.
Discussions will often result in disagreements. Rebuttals to another
person's opinions or beliefs should always be made in a rational, logical
and mature manner, whether they are made publicly or privately. What is a
flame can range from the obvious (ranting and raving, abusive comments,
etc.) to the not-so-obvious (comments about how many "newbies" seem to be on
the list these days, "RTFM!" exhortations, etc.).

 

Foul Language

 

Subscribers should refrain from abusive or derogatory language that might be
considered questionable by even the most liberal and open-minded of
networkers. If you wouldn't say it in front of your mother, don't say it in
electronic mail. 

 

Unsolicited Advertising and Chain Letters

Most of these are contrary to appropriate use policies governing the use of
the poster's Internet access provider. Not only that, they are annoying and
(in the case of chain letters) often illegal.  

 

Identify Yourself

 

It is common courtesy, and on the ARSlist a requirement, to identify
yourself. If you are posting about a competitor, it is at the very least
unethical not to mention who you are. 

 

In special circumstances, where it is in the best interest of the ARSlist, a
blind posting will be authorized, but it must be agreed to by the list
owner(s) first: daniel.bl...@danielbloom.ca An example is a BMC Remedy Corp.
employee who wants to unofficially inform the list.

 

 

HTH Daniel

Founder of the ARS List (apparently that was what I first called it)

 

 


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Re: If BMC Remedy had a theme song

[Givens, Gregory CTR NPC, Pers 54]

Wouldn't It Be Good - Nik Kershaw 


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J
Sent: Wednesday, August 29, 2012 3:43 PM
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL: Re: If BMC Remedy had a theme song

** 

Got my vote.

I saw him live in Camden NJ on Sunday night.

 

Thank you,

--- 
John J. Reiser 
Remedy Developer/Administrator 

Senior Software Development Analyst 
Lockheed Martin - MS2 
The star that burns twice as bright burns half as long. 
Pay close attention and be illuminated by its brilliance. - paraphrased by me 

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Roney Varghese
Sent: Wednesday, August 29, 2012 2:52 PM
To: arslist@ARSLIST.ORG
Subject: EXTERNAL: Re: If BMC Remedy had a theme song

 

** 

Yeah I donno if you guys have heard this one. It always makes me think about 
remedy. 

 

   

Jason Mraz The Remedy

 

 

Chorus.

The remedy is the experience. 
This is a dangerous liaison 
I say the comedy is that it's serious. 
This is a strange enough new play on words 
I say the tragedy is how you're gonna spend 
The rest of your nights with the light on 
So shine the light on all of your friends 
When it all amounts to nothing in the end. 

Regards,

Roney Samuel Varghese 


Sent from my iPad


On Aug 29, 2012, at 1:12 PM, "Pierson, Shawn"  wrote:

** 

I’ve always thought of the song by The Prodigy, “Poison.”  The lyrics 
are mostly the two guys singing back and forth, “I got the poison…” then the 
other “I got the remedy, I got the pulsating rhythmical remedy.”  I don’t know 
about you, but my 7.6.4 installation is neither pulsating or rhythmical.  I’m 
not sure if that’s good or bad.

 

Thanks,

 

Shawn Pierson 

Remedy Developer | Energy Transfer

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg
Sent: Tuesday, August 28, 2012 5:03 PM
To: arslist@ARSLIST.ORG
Subject: OT: If BMC Remedy had a theme song

 

** 

 

(I went to a baseball game last night (Minnesota Twins) -- and for some 
reason I was paying attention to the theme song for each batter -- kind of fun)

 

Anyways, if BMC Remedy had a theme song - what would it be?

 

 

 

 

 

 

-John

 

 

 

--

John Sundberg

Kinetic Data, Inc.
"Your Business, Your Process"
Recipient of:

 

WWRUG10 Best Customer Service/Support Award

WWRUG09 Innovator of the Year Award

john.sundb...@kineticdata.com
651.556.0930  I  www.kineticdata.com  

 












 

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 . If you cannot access 
hyperlink, please e-mail sender. _attend WWRUG12 www.wwrug.com 
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smime.p7s
Description: S/MIME cryptographic signature

Re: EXTERNAL: Re: If BMC Remedy had a theme song

[Reiser, John J]

Got my vote.
I saw him live in Camden NJ on Sunday night.

Thank you,
---
John J. Reiser
Remedy Developer/Administrator
Senior Software Development Analyst
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased by me

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Roney Varghese
Sent: Wednesday, August 29, 2012 2:52 PM
To: arslist@ARSLIST.ORG
Subject: EXTERNAL: Re: If BMC Remedy had a theme song

**
Yeah I donno if you guys have heard this one. It always makes me think about 
remedy.


Jason Mraz The Remedy


Chorus.
The remedy is the experience.
This is a dangerous liaison
I say the comedy is that it's serious.
This is a strange enough new play on words
I say the tragedy is how you're gonna spend
The rest of your nights with the light on
So shine the light on all of your friends
When it all amounts to nothing in the end.

Regards,
Roney Samuel Varghese

Sent from my iPad

On Aug 29, 2012, at 1:12 PM, "Pierson, Shawn" 
mailto:shawn.pier...@sug.com>> wrote:
**
I’ve always thought of the song by The Prodigy, “Poison.”  The lyrics are 
mostly the two guys singing back and forth, “I got the poison…” then the other 
“I got the remedy, I got the pulsating rhythmical remedy.”  I don’t know about 
you, but my 7.6.4 installation is neither pulsating or rhythmical.  I’m not 
sure if that’s good or bad.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg
Sent: Tuesday, August 28, 2012 5:03 PM
To: arslist@ARSLIST.ORG
Subject: OT: If BMC Remedy had a theme song

**

(I went to a baseball game last night (Minnesota Twins) -- and for some reason 
I was paying attention to the theme song for each batter -- kind of fun)

Anyways, if BMC Remedy had a theme song - what would it be?






-John



--
John Sundberg
Kinetic Data, Inc.
"Your Business, Your Process"
Recipient of:

WWRUG10 Best Customer Service/Support Award
WWRUG09 Innovator of the Year Award
john.sundb...@kineticdata.com
651.556.0930  I  www.kineticdata.com











_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers 
Are"_
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hyperlink, please e-mail sender. _attend WWRUG12 
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JOB: Senior Remedy Integration Consultant-Column Technologies

[Laura Hawkins]

Hi all-

Column Technologies is currently seeking an experienced Remedy Integration 
candidate to join our company on a full-time/permanent basis, annual salary and 
full-benefits included. 

We are flexible on location (candidates must be located in the United States). 
The position will involve short-term travel combined with working remotely from 
home. 

You can learn more about my company by visiting www.columnit.com. Please feel 
free to email lhawk...@columnit.com for more details.

Thanks!
Laura

CONSULTANT-INTEGRATION TEAM

Position Type: Full-time
Department/Group: Integrations Team
Travel Required: Approximately 50%, combined with remote work
Location: Major metropolitan area, USA

You will be employed at Column Technologies as an Integration Engineer to 
support the Integration and Architecture team for BMC Remedy integration with 
other systems. Your responsibilities will include but are not limited to:

Duties:
•   Customize BMC Remedy applications
•   Day-to-day responsibilities will involve managing all aspects of 
application development, including design, coding, debugging, testing, 
troubleshooting and documenting systems, query optimization, and 
report-writing. 
•   Implement integrations with BMC Remedy applications using J2EE and 
other technologies
•   Help integration team in planning and packaging the BMC Remedy 
integration solution
•   Troubleshoot and support BMC Remedy based applications and systems 
•   Work on the application developed in J2EE and related technology which 
are integrated with BMC Remedy system 
•   Conduct requirements gathering workshops 
•   Draft use cases and functional requirements documents 
•   Draft proposals and statements of work for solutions 
•   Provide technical assistance in a pre-sales capacity 
•   Design custom or product-based solutions based on BMC Remedy 
applications 

Skills/Qualifications:
•   Knowledge in Web Services, API, XML, Java, Scripting, Database, LDAP
•   Knowledge in Web/Application Server (WebSphere, JBoss, Tomcat, 
WebLogic, Apache)

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Re: If BMC Remedy had a theme song

[Garrison, Sean (Norcross)]

"No More Drama" by Mary J. Blige 

Sean

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Wednesday, August 29, 2012 2:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: If BMC Remedy had a theme song

**
I've always thought of the song by The Prodigy, "Poison."  The lyrics are 
mostly the two guys singing back and forth, "I got the poison..." then the 
other "I got the remedy, I got the pulsating rhythmical remedy."  I don't know 
about you, but my 7.6.4 installation is neither pulsating or rhythmical.  I'm 
not sure if that's good or bad.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg
Sent: Tuesday, August 28, 2012 5:03 PM
To: arslist@ARSLIST.ORG
Subject: OT: If BMC Remedy had a theme song

**

(I went to a baseball game last night (Minnesota Twins) -- and for some reason 
I was paying attention to the theme song for each batter -- kind of fun)

Anyways, if BMC Remedy had a theme song - what would it be?






-John



--
John Sundberg
Kinetic Data, Inc.
"Your Business, Your Process"
Recipient of:

WWRUG10 Best Customer Service/Support Award
WWRUG09 Innovator of the Year Award
john.sundb...@kineticdata.com
651.556.0930  I  www.kineticdata.com









_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers 
Are"_
Private and confidential as detailed 
here. If you cannot access 
hyperlink, please e-mail sender.
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers 
Are"_

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Re: AR Server or DB issue

[patrick zandi]

7.6.04?  sp2? by chance.. solaris ?

On Wed, Feb 15, 2012 at 12:27 AM, Axton  wrote:

> API, SQL, and filter.  Make a copy of them before you restart arserver
> so they are not overwritten or otherwise lost.  See what the last
> entries in the logs are at the time it was hung.  This will most
> likely point you to the cause.  These log entries are just symptomatic
> of the underlying issue:
>  - AssignEng : Timeout during database update
>  - SLMCS : Timeout during database update
>  - BRIE : Timeout during database query
>  - CMDB Dispatcher : Timeout during database query
> With the underlying issue being that your app server and/or db server
> are unresponsive.  When it says unresponsive, it usually means a
> rather long time, I think 5 minutes, if my memory serves me correctly.
>
> If you inspect the SQL logs, you should be able to get a list of the
> last sql statements issued to the database server.  Look for the
> one(s) that have not returned.  If all the threads are blocked, you
> will get this error.  Take a look at the server statistics and see if
> you have any queue blocked items.
>
> Check the Cache-Mode of your server and make sure it is in production
> mode.  Escalations can cause the server to hang in this way if the
> server is in Dev cache mode.
>
> Not sure what OS you are using, but gathering a stack trace for all
> the threads for arserver can be helpful in seeing what arserver is
> doing at the time it is hung.
>
> If possible, generate a core dump from the arserver process before
> restarting.  This will let you dig into the state of the process at a
> later time, after restoring services.
>
> Axton Grams
>
> On Tue, Feb 14, 2012 at 2:26 PM, Avy Mann  wrote:
> > **
> > Ron,
> >
> > I wanted to suggest looking at any actions that trigger at 6 am.
> >  Escalations come to mind because I noticed a line in your log:
> >
> > Fri Feb 10 06:30:05 2012  BRIE : Timeout during database query --
> consider
> > using more specific search criteria to narrow the results, and retry the
> > operation (OUR_AR_SERVER)  ARERR - 94
> >
> > I see this repeated.  I am thinking there maybe be something in the
> > background running a bad query.  Just a thought.
> >
> >
> > 
> > From: "Peters, Ron" 
> > To: arslist@ARSLIST.ORG
> > Sent: Tuesday, February 14, 2012 3:12:25 PM
> >
> > Subject: Re: AR Server or DB issue
> >
> > **
> > Hmm, that KB article is interesting. It sure does sound plausible. If the
> > server is stuck in a loop, resetting its brain seems like the right
> > solution. Since the server is unresponsive during our issues, what
> should I
> > look for on the DB to see what is causing the issue?
> >
> > I’m working with the DBA on this and since it happened last week
> mon/wed/fri
> > and again yesterday, I can reasonably assume it will happen again
> tomorrow
> > morning. I’d like to set up some type of process to catch this in the act
> > and I’d like to gather all the appropriate data. Thougths?
> >
> > Thanks.
> >
> > From: Action Request System discussion list(ARSList)
> > [mailto:arslist@ARSLIST.ORG] On Behalf Of Jonas Stumph Stevnsvig
> > Sent: Monday, February 13, 2012 2:47 PM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: AR Server or DB issue
> >
> > **
> > Hi Ron
> >
> > I noticed the arAPPnote - indicating an approval notice. I've recently
> > hotfxed our servers which were presenting us with ARERR 93 (server busy)
> or
> > the same error you are getting (ARERR 92). Our servers would hang upon
> > handling some approval actions. The symtom turned out to be unbelievable
> > numbers of notifications being triggered - by a single Approval on a
> change.
> > We got 13 entries in NTE:SYS-NT Proces Control for a single change.
> > hotfix was SW00369891 Knowledgebase article is KA 354923 - just a hunch -
> > but check your NTE:SYS-NT Proces Control  form (or select from the
> Database
> > if your server is unresponsive as ours was).
> >
> > br
> >
> > Jonas
> >
> > Den 10-02-2012 16:34, Peters, Ron skrev:
> > **
> > Hello all,
> >
> > Having some AR server issues. Something has been happening in the
> mornings
> > about 6am in that our service desk can’t access Remedy. This started in
> > Decemeber but only once. Then twice in January and now a couple times
> this
> > week. The first few times it resolved itself after about 30 minutes but
> this
> > week we had to restart the AR service on the server to get it back. The
> > following is the arerror log from this morning. I’ve contacted our DBA’s
> to
> > see if they notice anything but since an AR restart resolves it, I’m not
> > convinced it’s a DB issue. Any thoughts?
> >
> > Thanks.
> >
> > Fri Feb 10 06:25:30 2012  AssignEng : Timeout during database update --
> the
> > operation has been accepted by the server and will usually complete
> > successfully (OUR_AR_SERVER)  ARERR - 92
> > Fri Feb 10 06:25:30 2012  AssignEng : AR System Application server
> > terminated -- fatal error encountered (ARAPPN

JOB OPENING: BMC Remedy Senior Consultant contract - Austin, TX

[Trammel, Stacey]

Hello All,



I wanted to share details on a short-term BMC Remedy Senior Consultant contract 
I'm recruiting for in Austin, TX.


The ideal candidate will have a strong consulting background, experience 
extracting detailed customer requirements and implementing within BMC Remedy 
7.6.04, 2 years of Atrium CMDB implementation and exposure to other BMC tools, 
such as CLM, PractiveNet, Atrium Orchestrator, or BladeLogic (highly desired).  
Ability to obtain a DOD Security Clearance preferred.  The engagement is 
expected to run for 2 months.



Visit this link to learn more about our opportunity:  
https://ch.tbe.taleo.net/CH16/ats/careers/requisition.jsp?org=WINDWARDITS&cws=1&rid=370.



Please contact me directly for more details or forward to anyone in your 
network that might have an interest.



Have a wonderful Labor Day Weekend!



Stacey Trammel

Technical Recruiter

 Windward IT Solutions

 Phone: 703-812-0119

 Fax: 703-812-0199

 stram...@windwardits.com

http://www.linkedin.com/in/staceywebb



 2300 Corporate Park Drive, Suite 400

 Herndon, Virginia 20171



 Visit Windward's Careers Page to view all of our job opportunities: 
http://sj.tbe.taleo.net/SJ6/ats/careers/jobSearch.jsp?org=WINDWARDITS&cws=1

Website: www.windwardits.com

 **Follow us on Twitter:  http://twitter.com/windwardcareers AND 
http://twitter.com/windwardits

 LinkedIn: http://www.linkedin.com/company/15364







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Re: If BMC Remedy had a theme song

[Roney Varghese]

Yeah I donno if you guys have heard this one. It always makes me think about 
remedy. 

   
Jason Mraz The Remedy

 
Chorus.
The remedy is the experience. 
This is a dangerous liaison 
I say the comedy is that it's serious. 
This is a strange enough new play on words 
I say the tragedy is how you're gonna spend 
The rest of your nights with the light on 
So shine the light on all of your friends 
When it all amounts to nothing in the end. 

Regards,
Roney Samuel Varghese 

Sent from my iPad

On Aug 29, 2012, at 1:12 PM, "Pierson, Shawn"  wrote:

> **
> I’ve always thought of the song by The Prodigy, “Poison.”  The lyrics are 
> mostly the two guys singing back and forth, “I got the poison…” then the 
> other “I got the remedy, I got the pulsating rhythmical remedy.”  I don’t 
> know about you, but my 7.6.4 installation is neither pulsating or rhythmical. 
>  I’m not sure if that’s good or bad.
>  
> Thanks,
>  
> Shawn Pierson
> Remedy Developer | Energy Transfer
>  
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg
> Sent: Tuesday, August 28, 2012 5:03 PM
> To: arslist@ARSLIST.ORG
> Subject: OT: If BMC Remedy had a theme song
>  
> **
>  
> (I went to a baseball game last night (Minnesota Twins) -- and for some 
> reason I was paying attention to the theme song for each batter -- kind of 
> fun)
>  
> Anyways, if BMC Remedy had a theme song - what would it be?
>  
>  
>  
>  
>  
>  
> -John
>  
>  
>  
> --
> John Sundberg
> 
> Kinetic Data, Inc.
> "Your Business, Your Process"
> Recipient of:
>  
> WWRUG10 Best Customer Service/Support Award
> WWRUG09 Innovator of the Year Award
> 
> john.sundb...@kineticdata.com
> 651.556.0930  I  www.kineticdata.com
>  
> 
> 
> 
> 
> 
> 
> 
> 
> 
>  
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
> Private and confidential as detailed here. If you cannot access hyperlink, 
> please e-mail sender. _attend WWRUG12 www.wwrug.com ARSlist: "Where the 
> Answers Are"_

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Re: If BMC Remedy had a theme song

[Pierson, Shawn]

I've always thought of the song by The Prodigy, "Poison."  The lyrics are 
mostly the two guys singing back and forth, "I got the poison..." then the 
other "I got the remedy, I got the pulsating rhythmical remedy."  I don't know 
about you, but my 7.6.4 installation is neither pulsating or rhythmical.  I'm 
not sure if that's good or bad.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg
Sent: Tuesday, August 28, 2012 5:03 PM
To: arslist@ARSLIST.ORG
Subject: OT: If BMC Remedy had a theme song

**

(I went to a baseball game last night (Minnesota Twins) -- and for some reason 
I was paying attention to the theme song for each batter -- kind of fun)

Anyways, if BMC Remedy had a theme song - what would it be?






-John



--
John Sundberg
Kinetic Data, Inc.
"Your Business, Your Process"
Recipient of:

WWRUG10 Best Customer Service/Support Award
WWRUG09 Innovator of the Year Award
john.sundb...@kineticdata.com
651.556.0930  I  www.kineticdata.com










_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers 
Are"_

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link, please e-mail sender.

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Re: SQL error

[Vinay Kumar Anumula]

Yes.
Repeating the operation is clearing the issue.But we are coming across nearly 
30 to 40 Service requests stuck because 
of this reason.It would be really helpful if you can suggest any solution to 
avoid this.

Thanks in Advance 
Vinay

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Re: SQL error

[Jose Manuel Huerta Guillén]

What's the error?

I used to receive error 302, that solved at repeating the operation.

Regards,

Jose Manuel Huerta
http://theremedyforit.com/




On Wed, Aug 29, 2012 at 7:00 PM, vinay kumar
wrote:

> Service requests are frequently getting stuck at WO generation because
> of SQL data operation error.
> When i retry  using 'retry' button,WO gets generated and SR moves to next
> stage.
> Can anyone resolve it.
>
> Thanks in advance
> Vinay
>
>
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Re: [SPAM]Re: OT - If BMC Remedy had a theme song

[Jose Manuel Huerta Guillén]

For me is "Hotel California".

All the lyrics are a description of my life inside Remedy...


"Any time of year you can find us here"

or

"We are all just prisoners here, of our own device"

or

"You can check-out any time you like,
But you can never leave!"

I'm clearly identified with those sentences...

Jose Manuel Huerta
http://theremedyforit.com/




On Wed, Aug 29, 2012 at 7:10 PM, arslist  wrote:

> **
>
> I still prefer Remedy by Little Boots, that we used last year Daniel
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Eric Coughlin
> *Sent:* August 29, 2012 10:05 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* [SPAM]Re: OT - If BMC Remedy had a theme song
>
> ** **
>
> ** 
>
> Casting a vote for “Remedy” by the Black Crowes. “Can I have some Remedy?
> Remedy for me please.”
>
> ** **
>
> *Eric Coughlin*
>
> Sr. Software Application Developer
>
> Noridian IT Division
>
> ** **
>
> *From:* Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] *On Behalf Of *Susan Palmer
> *Sent:* Wednesday, August 29, 2012 8:58 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: OT - If BMC Remedy had a theme song
>
> ** **
>
> ** 
>
> Dan,
>
>  
>
> Think of it as promotion for WWRUG12 !   There may need to be a scheduled
> session on 'Remedy Songs'.  I'm not sure all of this and the memories
> conjured could be considered humor ... :)
>
>  
>
> Susan
>
> On Wed, Aug 29, 2012 at 7:36 AM, arslist  wrote:**
> **
>
> ** 
>
> As much as I am enjoying* all this, it isn’t Friday! Dan*
>
>  
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Tauf Chowdhury
> *Sent:* August 29, 2012 8:30 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: OT - If BMC Remedy had a theme song
>
>  
>
> ** 
>
> Haha just blast Johnny Cash, Ring of Fire after flushing the mid tier
>
>
> Sent from my iPhone
>
>
> On Aug 29, 2012, at 8:28 AM, "Reiser, John J" 
> wrote:
>
> ** 
>
> “My Way” – Ol’ Blue Eyes
>
>  
>
> Thank you,
>
> ---
> John J. Reiser
> Remedy Developer/Administrator 
>
> Senior Software Development Analyst
> Lockheed Martin - MS2
> The star that burns twice as bright burns half as long.
> Pay close attention and be illuminated by its brilliance. - paraphrased by
> me 
>
>  
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Sanford, Claire
> *Sent:* Tuesday, August 28, 2012 6:05 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* EXTERNAL: OT - If BMC Remedy had a theme song
>
>  
>
> ** 
>
> 99 bottles of beer on the wall?
>
>  
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *John
> Sundberg
> *Sent:* Tuesday, August 28, 2012 5:03 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* OT: If BMC Remedy had a theme song
>
>  
>
> ** 
>
>  
>
> (I went to a baseball game last night (Minnesota Twins) -- and for some
> reason I was paying attention to the theme song for each batter -- kind of
> fun)
>
>  
>
> Anyways, if BMC Remedy had a theme song - what would it be?
>
>  
>
>  
>
>  
>
>  
>
>  
>
>  
>
> -John
>
>  
>
>  
>
>  
>
> --
>
> *John Sundberg*
>
> *Kinetic Data, Inc.*
> *"Your Business, Your Process"*
> *Recipient of:*
>
>  
>
> WWRUG10 Best Customer Service/Support Award
>
> *WWRUG09 Innovator of the Year Award*
>
> john.sundb...@kineticdata.com
> 651.556.0930  I*  *www.kineticdata.com
>
>  
>
>
>
>
>
>
> 
>
>  
>
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Re: [SPAM]Re: OT - If BMC Remedy had a theme song

[arslist]

I still prefer Remedy by Little Boots, that we used last year Daniel

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Eric Coughlin
Sent: August 29, 2012 10:05 AM
To: arslist@ARSLIST.ORG
Subject: [SPAM]Re: OT - If BMC Remedy had a theme song

 

** 

Casting a vote for "Remedy" by the Black Crowes. "Can I have some Remedy?
Remedy for me please."

 

Eric Coughlin

Sr. Software Application Developer

Noridian IT Division

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Susan Palmer
Sent: Wednesday, August 29, 2012 8:58 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT - If BMC Remedy had a theme song

 

** 

Dan,

 

Think of it as promotion for WWRUG12 !   There may need to be a scheduled
session on 'Remedy Songs'.  I'm not sure all of this and the memories
conjured could be considered humor ... :)

 

Susan

On Wed, Aug 29, 2012 at 7:36 AM, arslist  wrote:

** 

As much as I am enjoying all this, it isn't Friday! Dan

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: August 29, 2012 8:30 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT - If BMC Remedy had a theme song

 

** 

Haha just blast Johnny Cash, Ring of Fire after flushing the mid tier


Sent from my iPhone


On Aug 29, 2012, at 8:28 AM, "Reiser, John J" 
wrote:

** 

"My Way" - Ol' Blue Eyes

 

Thank you,

--- 
John J. Reiser 
Remedy Developer/Administrator 

Senior Software Development Analyst 
Lockheed Martin - MS2 
The star that burns twice as bright burns half as long. 
Pay close attention and be illuminated by its brilliance. - paraphrased by
me 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Tuesday, August 28, 2012 6:05 PM
To: arslist@ARSLIST.ORG
Subject: EXTERNAL: OT - If BMC Remedy had a theme song

 

** 

99 bottles of beer on the wall?

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg
Sent: Tuesday, August 28, 2012 5:03 PM
To: arslist@ARSLIST.ORG
Subject: OT: If BMC Remedy had a theme song

 

** 

 

(I went to a baseball game last night (Minnesota Twins) -- and for some
reason I was paying attention to the theme song for each batter -- kind of
fun)

 

Anyways, if BMC Remedy had a theme song - what would it be?

 

 

 

 

 

 

-John

 

 

 

--

John Sundberg

Kinetic Data, Inc.
"Your Business, Your Process"
Recipient of:

 

WWRUG10 Best Customer Service/Support Award

WWRUG09 Innovator of the Year Award

john.sundb...@kineticdata.com
651.556.0930  I    www.kineticdata.com

 








 

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SQL error

[vinay kumar]

Service requests are frequently getting stuck at WO generation because
of SQL data operation error.
When i retry  using 'retry' button,WO gets generated and SR moves to next stage.
Can anyone resolve it.

Thanks in advance
Vinay

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Re: driver.exe, row counts...

[Misi Mladoniczky]

Hi,

It might be faster, but it is direct SQL and may not work on any database...

Best Regards - Misi, RRR AB, http://rrr.se

> I misunderstood your question last night Rick. I did the following today:
>
> glsql
> select count(*) from HPD_Help_Desk
> [Enter] for the remaining questions
>
> If all you need are counts it is must faster to do direct SQL calls than
> GetListEntry, I would think. Use the names in the view instead of the T
> names.
>
> Dale Hurtt
>
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"Z" Time indicator in Remedy ARS

[Gordon Frank]

All, 

I seem to remember setting date format to  "Z" for Zulu instead of "AM" or "PM" 
for military time in ARS. 



Rather than look back in my old code, I thought I'd ask the list (I'm Lazy and 
some of you military folks probably do this as a rule). 



Thanks up front, 



Gordon Frank

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Re: driver.exe, row counts...

[Rick]

thanks to everyone who replied!

r

On 8/29/2012 8:31 AM, Dale Hurtt wrote:

I misunderstood your question last night Rick. I did the following today:

glsql
select count(*) from HPD_Help_Desk
[Enter] for the remaining questions

If all you need are counts it is must faster to do direct SQL calls than 
GetListEntry, I would think. Use the names in the view instead of the T names.

Dale Hurtt

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Re: driver.exe, row counts...

[Dale Hurtt]

I misunderstood your question last night Rick. I did the following today:

glsql
select count(*) from HPD_Help_Desk
[Enter] for the remaining questions

If all you need are counts it is must faster to do direct SQL calls than 
GetListEntry, I would think. Use the names in the view instead of the T names.

Dale Hurtt

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Re: SLM, SVT: reset goal for same request

[Jiri Pospisil]

Lidia,

I think you need to look at the service target definition itself and check that 
on the Measurement tab you have set to Yes option - Reset Goal for Same Request.

Hope this helps.

Regards
Jiri

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Lidia Dorsaz
Sent: 29 August 2012 13:33
To: arslist@ARSLIST.ORG
Subject: Re: SLM, SVT: reset goal for same request

**
Hi Jiri,
Thank you for your answer. Now I reset goal only when I modify the Assigned 
Group, but   the second  request do not start with the full time allowed, as I 
would like.
I  have left  the Start Time for Request-Based empty to use the system date as 
explained in the documentation but it does not work.
Best regards
Lidia

De : Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] De la part de Jiri Pospisil
Envoyé : mercredi 29 août 2012 11:19
À : arslist@ARSLIST.ORG
Objet : Re: SLM, SVT: reset goal for same request

**
Lidia,

I believe your condition is incorrect.
We do exactly the same thing here and the condition to use in "Reset Goal for 
Same request when should be 'TR.Assigned Group ID' != $\NULL$
Your condition would be true even when no change to the assignee group is made, 
in fact your condition is perhaps true all the time.

Regards
Jiri Pospisil
LCH Clearnet

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
Lidia Dorsaz
Sent: 29 August 2012 07:09
To: arslist@ARSLIST.ORG
Subject: SLM, SVT: reset goal for same request

**
Hi listers,
I am trying to implement the SLM- SVT option: Reset goal for same request.
I would like to reset the goal when I change the Assigned group.
So I set « Reset goal for same request =Yes »  for my SVT.
Then in the  Application Administration Console, SLM, Configure App. Settings, 
Data Sources, HPD :Help Desk, Request BasedI define:
Reset Goal for Same request when : 'TR.Assigned Group ID' !='DB.Assigned Group 
ID' !
And I let the  Start Time for Request-Based empty.
But it does not work correctly: goal is reset also if the assigned groups has 
not changed and I obtain an endless loop
I have the  ITSM  Incident management  7.5. and SLM 7.6
Can someone help me?
Best regards
Lidia Dorsaz




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www.lchclearnet.com/disclaimer/email



LCH.Clearnet Limited, Registered Office: Aldgate House, 33 Aldgate High Street, 
London EC3N 1EA.

Recognised as a Clearing House under the Financial Services & Markets Act 2000. 
Reg in England No.25932.

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[no subject]

[Easter, David]

FYI, BMC extended the End-Of-Support date for AR System 7.1.00 and the rest of 
the ITSM Suite 7.1.00 out to Nov 30, 2012.  The date was chosen to be slightly 
after the tentatively expected GA release of 8.0.01 - the first Service Pack to 
8.0.00.

ITSM Suite 8.0.00 is still tentatively expected to release by the end of this 
quarter Q3CY12).

-David J. Easter
Manager of Product Management, AR System
BSM & Atrium Solutions Management
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.




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AD: driver.exe, row counts...

[Ben Chernys]

Meta-Query, bundled with Meta-Update, allows you to run any SQL query without 
any SQL clients.  In addition, one of the script library samples, AR Tables 
Report 

 
, generates a CSV of pertinent fields from arschema and adds a record count 
for some table types.



The distribution can be unzipped on any client machine.  Deleting the files is 
the uninstall procedure.



Trials are free and include all bundled utilities: Meta-Update, Query, Schema, 
Delete.



Cheers



Ben Chernys
Senior Software Architect
Description: logoSthInc-sm

Canada / Deutschland
Mobile:  +49 171 380 2329GMT + 1 + [ DST ]
Email: 
Ben.Chernys_AT_softwaretoolhouse.com
Web:   www.softwaretoolhouse.com

Check out Software Tool House's free Diary Editor and out Freebies

Section for an ITSM 7.6.04 Forms and Fields spreadsheet.

Meta-Update, our premium ARS Data tool, lets you automate
your imports, migrations, in no time at all, without programming,
without staging forms, without merge workflow.
  http://www.softwaretoolhouse.com/







-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: August-28-12 23:03
To: arslist@ARSLIST.ORG
Subject: Re: driver.exe, row counts...



Hi,



The driver-program should work fine with the ARGetListEntry()-api-call.



The important thing here is to minimize the impact on the target if you have 
millions of records. That is why I specify one Query List Field where I only 
return one byte.



Secondly I specify 1 as max entries returned.



You can still see the total count in "Number of matches:  174"



If your server does not allow unqualified searches, you might have to add 
(1=1), or ('1' > 0) or something like that.



Command: gle

GETLIST ENTRY

Schema: testform

Qualifier Struct:

None, And, Or, Not, Relop or From Field (0, 1, 2, 3, 4, 5) (0):

Number of query list fields (0): 1

   Entry list field entry

  Field id (0): 1

  Column width (20): 1

  Separator (  ):

Number of sort fields (0):

First Retrieve (0):

Maximum number of entries to retrieve (500): 1 Get number of matches? (F): T 
Use Locale for search? (F):



   ARGetListEntry  results

ReturnCode:  WARNING

Entry List List : 1 items

Entry List Struct:

   Entry Id : F1

   Short Description : F

Number of matches:  174

Status List : 1 items

Status Struct :

   Message type : WARNING

   Message number :  66

   Message:  The query matched more than the maximum number of entries 
specified for retrieval



Command:



Best Regards - Misi, RRR AB,   http://www.rrr.se 
(ARSList MVP 2011)



Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):

* RRR|License - Not enough Remedy licenses? Save money by optimizing.

* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.

Find these products, and many free tools and utilities, at   
http://rrr.se.



> You should be able to use the Misc List SQL and put in SELECT COUNT(*)

> From T1920

>

> That will return 1 integer value

>

> Fred

>

> -Original Message-

> From: Action Request System discussion list(ARSList)

> [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick

> Sent: Tuesday, August 28, 2012 5:53 PM

> To: arslist@ARSLIST.ORG

> Subject: Re: driver.exe, row counts...

>

> Thanks for the quick response.

>

> I don't have access to the db, and can't introduce new code without

> going through the change process.   I was using driver.exe on another

> task, and tried select count (*) from 1920, but that didn't work.

> Using t1920, t1920;, 1920, didn't work either, so I thought I'd ask.

> I just need a fairly quick way to keep tabs on row counts.

>

> rp

>

> -Original Message-

> On 8/28/2012 3:00 PM, Pat Zandi wrote:

>> QQ: do you need this data outside of remedy cause you can just run a

>> SQL line count and put in a file on server? Vice calling from outside

>> for the data? Just wondering

>>

>> Sent from my iPhone

>>

> -Original Message-

>> On Aug 28, 2012, at 17:53, Rick  wrote:

>>

>>> Hi, everyone,

>>>

>>> Is it possible to use driver.exe to determine row counts for a form?

>>> I'm on 7.6.04 sp3, windows, ms sql.

>>>

>>> Thanks,

>>>

>>> Rick

>

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> Answers Are"

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A

Re: Remedy Login Information

[Goodall, Andrew C]

Alternatively, if the expectation is that the user modifies or submits records 
while they are signed on and "working" then you could search for last modified 
and submitter on the desired records.

Regards,
 
Andrew C. Goodall
Software Engineer
Development Services
ago...@jcpenney.com
jcpenney
6501 Legacy Drive
Plano, TX 75024
jcp.com


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@arslist.org] On Behalf Of Longwing, LJ CTR MDA/IC
Sent: Wednesday, August 29, 2012 9:09 AM
To: arslist@arslist.org
Subject: Re: Remedy Login Information

Do you have license tracking enabled?  If you do, then yesotherwisenot 
really.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Dan
Sent: Wednesday, August 29, 2012 8:06 AM
To: arslist@ARSLIST.ORG
Subject: Remedy Login Information

** Listers

I know this may be a weird question but is there way to find out if someone 
logged into the system on a specific day.   I need to find out if an employee 
accessed the system on a day last week.  We do not have any additional logging 
turned on.  

AR Server 7.6.04 SP2
ITSM 7.6.04 SP2

Any help would be appreciated


Dan

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Re: Remedy Login Information

[Longwing, LJ CTR MDA/IC]

Do you have license tracking enabled?  If you do, then yesotherwisenot 
really.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Dan
Sent: Wednesday, August 29, 2012 8:06 AM
To: arslist@ARSLIST.ORG
Subject: Remedy Login Information

** Listers

I know this may be a weird question but is there way to find out if someone 
logged into the system on a specific day.   I need to find out if an employee 
accessed the system on a day last week.  We do not have any additional logging 
turned on.  

AR Server 7.6.04 SP2
ITSM 7.6.04 SP2

Any help would be appreciated


Dan

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Remedy Login Information

[Dan]

Listers

I know this may be a weird question but is there way to find out if someone 
logged into the system on a specific day.   I need to find out if an 
employee accessed the system on a day last week.  We do not have any 
additional logging turned on.  

AR Server 7.6.04 SP2
ITSM 7.6.04 SP2

Any help would be appreciated


Dan


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Re: OT - If BMC Remedy had a theme song

[Eric Coughlin]

Casting a vote for "Remedy" by the Black Crowes. "Can I have some Remedy? 
Remedy for me please."

Eric Coughlin
Sr. Software Application Developer
Noridian IT Division

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Susan Palmer
Sent: Wednesday, August 29, 2012 8:58 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT - If BMC Remedy had a theme song

**
Dan,

Think of it as promotion for WWRUG12 !   There may need to be a scheduled 
session on 'Remedy Songs'.  I'm not sure all of this and the memories conjured 
could be considered humor ... :)

Susan
On Wed, Aug 29, 2012 at 7:36 AM, arslist 
mailto:arsl...@danielbloom.ca>> wrote:
**
As much as I am enjoying all this, it isn't Friday! Dan

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf 
Chowdhury
Sent: August 29, 2012 8:30 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT - If BMC Remedy had a theme song

**
Haha just blast Johnny Cash, Ring of Fire after flushing the mid tier

Sent from my iPhone

On Aug 29, 2012, at 8:28 AM, "Reiser, John J" 
mailto:john.j.rei...@lmco.com>> wrote:
**
"My Way" - Ol' Blue Eyes

Thank you,
---
John J. Reiser
Remedy Developer/Administrator
Senior Software Development Analyst
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased by me

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, 
Claire
Sent: Tuesday, August 28, 2012 6:05 PM
To: arslist@ARSLIST.ORG
Subject: EXTERNAL: OT - If BMC Remedy had a theme song

**
99 bottles of beer on the wall?

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg
Sent: Tuesday, August 28, 2012 5:03 PM
To: arslist@ARSLIST.ORG
Subject: OT: If BMC Remedy had a theme song

**

(I went to a baseball game last night (Minnesota Twins) -- and for some reason 
I was paying attention to the theme song for each batter -- kind of fun)

Anyways, if BMC Remedy had a theme song - what would it be?






-John



--
John Sundberg
Kinetic Data, Inc.
"Your Business, Your Process"
Recipient of:

WWRUG10 Best Customer Service/Support Award
WWRUG09 Innovator of the Year Award
john.sundb...@kineticdata.com
651.556.0930  I  
www.kineticdata.com








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Re: OT-BMC Remedy Theme Song

[Lee Cullom]

Now, we just need Edelweiss... how about:

Guitar strumming... For ITSM 8.9

8.9 8.9... every morning you greet me...
H-T-M-L-FIVE (t)... Clean & Browser independent

Mueller looks happy to mee

Blossom of ITSM, bloom and grow... etc...

Lee Cullom | Northcraft Analytics
IT Metrics Specialist | Business Intelligence for ITSM
Direct - 678-438-7244 | lee.cul...@northcraftanalytics.com 
Main - (678) 664-ITSM

http://www.northcraftanalytics.com 
Click on “View Demo” to see the product in action

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Tuesday, August 28, 2012 6:55 PM
To: arslist@ARSLIST.ORG
Subject: OT-BMC Remedy Theme Song

My Favorite Remedy Things - Rick Cook  - 05/06/04 04:42 PM

New Escalations that run every morning
Forms full of jpegs the GUI adorning
Active Links that make my user views sing These are a few of my favorite things

When I’m coding, mind exploding
With thoughts good and bad
I simply remember my favorite things,
And then I don’t feel so sad.

Calls full of syntax that’s not quite full SQL Full of parentheses that are not 
equal Doug Mueller explaining EXTERNAL strings These are a few of my favorite 
things

When the bugs mount, think I’ve lost count When I’m feeling bad I simply 
remember my favorite things, And then I don’t feel so sad.

View Fields and Web services are the coolest But when I use them I feel like a 
foolest.
Then the ARSlist posters do bring
Help that is one of my favorite things

When I get stuck, when I’m skosh luck,
When I’m feeling bad.
I simply remember my favorite things,
And then I don’t feel so sad.

Every time something bad spawns or it hatches Lots of releases and lots of bug 
patches From engineering to our door they bring Closure that’s one of my 
favorite things

When my client’s not compliant
When I’m feeling bad.
I simply remember my favorite things,
And then I don’t feel so sad.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Chas Roberts
Sent: Tuesday, August 28, 2012 5:49 PM
To: arslist@ARSLIST.ORG
Subject: OT: BMC Remedy Theme Song

I always thought it was 

"Old BMc Remedy had a Form, with EIE I/O..."

Chas

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Re: OT - If BMC Remedy had a theme song

[Susan Palmer]

Dan,

Think of it as promotion for WWRUG12 !   There may need to be a scheduled
session on 'Remedy Songs'.  I'm not sure all of this and the memories
conjured could be considered humor ... :)

Susan

On Wed, Aug 29, 2012 at 7:36 AM, arslist  wrote:

> **
>
> As much as I am enjoying* all this, it isn’t Friday! Dan*
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Tauf Chowdhury
> *Sent:* August 29, 2012 8:30 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: OT - If BMC Remedy had a theme song
>
> ** **
>
> ** 
>
> Haha just blast Johnny Cash, Ring of Fire after flushing the mid tier
>
>
> Sent from my iPhone
>
>
> On Aug 29, 2012, at 8:28 AM, "Reiser, John J" 
> wrote:
>
>  ** 
>
> “My Way” – Ol’ Blue Eyes
>
>  
>
> Thank you,
>
> ---
> John J. Reiser
> Remedy Developer/Administrator 
>
> Senior Software Development Analyst
> Lockheed Martin - MS2
> The star that burns twice as bright burns half as long.
> Pay close attention and be illuminated by its brilliance. - paraphrased by
> me 
>
>  
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Sanford, Claire
> *Sent:* Tuesday, August 28, 2012 6:05 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* EXTERNAL: OT - If BMC Remedy had a theme song
>
>  
>
> ** 
>
> 99 bottles of beer on the wall?
>
>  
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *John
> Sundberg
> *Sent:* Tuesday, August 28, 2012 5:03 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* OT: If BMC Remedy had a theme song
>
>  
>
> ** 
>
>  
>
> (I went to a baseball game last night (Minnesota Twins) -- and for some
> reason I was paying attention to the theme song for each batter -- kind of
> fun)
>
>  
>
> Anyways, if BMC Remedy had a theme song - what would it be?
>
>  
>
>  
>
>  
>
>  
>
>  
>
>  
>
> -John
>
>  
>
>  
>
>  
>
> --
>
> *John Sundberg*
>
> *Kinetic Data, Inc.*
> *"Your Business, Your Process"*
> *Recipient of:*
>
>  
>
> WWRUG10 Best Customer Service/Support Award
>
> *WWRUG09 Innovator of the Year Award*
>
> john.sundb...@kineticdata.com
> 651.556.0930  I*  *www.kineticdata.com
>
>  
>
>
>
>
>
>
>
>
> 
>
>  
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 
>  _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>

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Re: Song...

[Tommy Morris]

During 7.0 to 7.6 upgrade... Take this Job and Shove it

Tommy Morris
CMDB Certified Specialist
Director of IT Service Management


tommy.mor...@pinebreeze.com
817.727.1021 - mobile
972.899.2366 - office
972.899.2898 - fax

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC
Sent: Wednesday, August 29, 2012 8:09 AM
To: arslist@ARSLIST.ORG
Subject: Re: Song...

Oh no...not that one.  I was on the MS Win95 support team...I heard WAY too 
much of that song

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.us
Sent: Wednesday, August 29, 2012 7:08 AM
To: arslist@ARSLIST.ORG
Subject: Song...

** 

"Start me up" -  Rolling Stones

 

"you make a grown man cry"

Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message. 
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 

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Re: JOB: Senior Remedy Developer needed - Brooklyn, NY

[Theo Fondse]

Rick,

Just gotta agree with your statement:

"Schooling will teach methodology, but experience teaches reality"

Excellent!!

Best Regards,
Theo

Sent from my Black/Silver Personal Computer 
"Try not to become a person of success, but a person of value." - Albert 
Einstein

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: 28 August 2012 20:00
To: arslist@ARSLIST.ORG
Subject: Re: JOB: Senior Remedy Developer needed - Brooklyn, NY

**

Yeah, it is clear that the HR folks wrote this req.  I have yet to see a role 
in Remedy that required more than maybe an A.S. in Computers, as long as some 
significant experience accompanied it.  Schooling will teach methodology, but 
experience teaches reality.

Rick
On Aug 28, 2012 1:49 PM, "Dale Hurtt" 
mailto:dale_hu...@yahoo.com>> wrote:
Unless I am reading it wrong, it is interesting that the City of New York 
considers a Master's Degree in Computer Science the equivalent of only one year 
of experience in industry and a Bachelor's the equivalent of only two years.

Dale Hurtt



1. A master's degree in computer science from an accredited college and three 
years of progressively more responsible, full-time, satisfactory experience 
using information technology in computer applications programming, systems 
programming, computer systems development, data telecommunications, database 
administration, planning of data/information processing, user services, or area 
networks at least 18 months of this experience must have been in an 
administrative, managerial or executive capacity in the areas of computer 
applications programming, systems programming, computer systems development, 
data telecommunications, data base administration, or planning of data 
processing or in the supervision of staff performing these duties; or

2. A baccalaureate degree from an accredited college and four years of 
experience as described in "1" above; or

3. A four-year high school diploma or its educational equivalent approved by a 
State's department of education or recognized accrediting organization and six 
years of experience as described in "1" above; or

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Re: Song...

[Longwing, LJ CTR MDA/IC]

Oh no...not that one.  I was on the MS Win95 support team...I heard WAY too 
much of that song

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.us
Sent: Wednesday, August 29, 2012 7:08 AM
To: arslist@ARSLIST.ORG
Subject: Song...

** 

"Start me up" -  Rolling Stones

 

"you make a grown man cry"

Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message. 
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 

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Re: Risk Assessment Questions

[Brittain, Mark]

Hi Tauf, Natalie & Marcelo,

Thank you for your responses. This gives me a real kick start on developing a 
list of questions.

Mark

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Tuesday, August 28, 2012 7:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: Risk Assessment Questions

** Mark (and everyone else),
See the attached excel file. It has some questions that a client came up with 
but more importantly, it mimics the risk calculation algorithm within remedy. 
So you can plug in the questions, pick the answers, and it will give you the 
risk level. This is handy to give to the end users who are trying to determine 
how much weight to give questions and things like that. Hope it helps.

On Tue, Aug 28, 2012 at 5:54 PM, Brittain, Mark 
mailto:mbritt...@navisite.com>> wrote:
**
HI All,

I'm in the process of going from a custom form based ARS 6.3 to the OOB ITSM 
7.6 suite. The Change Management Risk Assessment , Risk Level  - 1, -2, etc is 
not very user friendly so I was thinking I would make that field read only and 
force the user to answer the Risk Assessment questions to determine the risk. 
OOB the questions are not great. Does anyone have a list questions that they 
use and would be willing to share?

Thanks
Mark

Mark Brittain
Remedy Developer
ITILv3 Foundation
NaviSite - A Time Warner Cable Company
mbritt...@navisite.com
Office: 315-453-2912 x5335
Mobile: 315-882.5360



This e-mail is the property of NaviSite, Inc. It is intended only for the 
person or entity to which it is addressed and may contain information that is 
privileged, confidential, or otherwise protected from disclosure. Distribution 
or copying of this e-mail, or the information contained herein, to anyone other 
than the intended recipient is prohibited.
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers 
Are"_



--
Tauf Chowdhury


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Are"_

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Song...

[richard....@bwc.state.oh.us]

"Start me up" -  Rolling Stones

"you make a grown man cry"
Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message.

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Re: OT - If BMC Remedy had a theme song

[arslist]

As much as I am enjoying all this, it isn't Friday! Dan

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: August 29, 2012 8:30 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT - If BMC Remedy had a theme song

 

** 

Haha just blast Johnny Cash, Ring of Fire after flushing the mid tier


Sent from my iPhone


On Aug 29, 2012, at 8:28 AM, "Reiser, John J" 
wrote:

** 

"My Way" - Ol' Blue Eyes

 

Thank you,

--- 
John J. Reiser 
Remedy Developer/Administrator 

Senior Software Development Analyst 
Lockheed Martin - MS2 
The star that burns twice as bright burns half as long. 
Pay close attention and be illuminated by its brilliance. - paraphrased by
me 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Tuesday, August 28, 2012 6:05 PM
To: arslist@ARSLIST.ORG
Subject: EXTERNAL: OT - If BMC Remedy had a theme song

 

** 

99 bottles of beer on the wall?

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg
Sent: Tuesday, August 28, 2012 5:03 PM
To: arslist@ARSLIST.ORG
Subject: OT: If BMC Remedy had a theme song

 

** 

 

(I went to a baseball game last night (Minnesota Twins) -- and for some
reason I was paying attention to the theme song for each batter -- kind of
fun)

 

Anyways, if BMC Remedy had a theme song - what would it be?

 

 

 

 

 

 

-John

 

 

 

--

John Sundberg

Kinetic Data, Inc.
"Your Business, Your Process"
Recipient of:

 

WWRUG10 Best Customer Service/Support Award

WWRUG09 Innovator of the Year Award

john.sundb...@kineticdata.com
651.556.0930  I    www.kineticdata.com

 










 

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Re: SLM, SVT: reset goal for same request

[Lidia Dorsaz]

Hi Jiri,
Thank you for your answer. Now I reset goal only when I modify the Assigned 
Group, but   the second  request do not start with the full time allowed, as I 
would like.
I  have left  the Start Time for Request-Based empty to use the system date as 
explained in the documentation but it does not work.
Best regards
Lidia

De : Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] De la part de Jiri Pospisil
Envoyé : mercredi 29 août 2012 11:19
À : arslist@ARSLIST.ORG
Objet : Re: SLM, SVT: reset goal for same request

**
Lidia,

I believe your condition is incorrect.
We do exactly the same thing here and the condition to use in "Reset Goal for 
Same request when should be 'TR.Assigned Group ID' != $\NULL$
Your condition would be true even when no change to the assignee group is made, 
in fact your condition is perhaps true all the time.

Regards
Jiri Pospisil
LCH Clearnet

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
Lidia Dorsaz
Sent: 29 August 2012 07:09
To: arslist@ARSLIST.ORG
Subject: SLM, SVT: reset goal for same request

**
Hi listers,
I am trying to implement the SLM- SVT option: Reset goal for same request.
I would like to reset the goal when I change the Assigned group.
So I set « Reset goal for same request =Yes »  for my SVT.
Then in the  Application Administration Console, SLM, Configure App. Settings, 
Data Sources, HPD :Help Desk, Request BasedI define:
Reset Goal for Same request when : 'TR.Assigned Group ID' !='DB.Assigned Group 
ID' !
And I let the  Start Time for Request-Based empty.
But it does not work correctly: goal is reset also if the assigned groups has 
not changed and I obtain an endless loop
I have the  ITSM  Incident management  7.5. and SLM 7.6
Can someone help me?
Best regards
Lidia Dorsaz




_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers 
Are"_



A copy of the LCH.Clearnet e-mail disclaimer can be found at: 
www.lchclearnet.com/disclaimer/email



LCH.Clearnet Limited, Registered Office: Aldgate House, 33 Aldgate High Street, 
London EC3N 1EA.

Recognised as a Clearing House under the Financial Services & Markets Act 2000. 
Reg in England No.25932.

LCH.Clearnet SA, Siège Social, 18 rue du Quatre Septembre, 75002 Paris, Chambre 
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Re: OT - If BMC Remedy had a theme song

[Tauf Chowdhury]

Haha just blast Johnny Cash, Ring of Fire after flushing the mid tier

Sent from my iPhone

On Aug 29, 2012, at 8:28 AM, "Reiser, John J" 
wrote:

**

“My Way” – Ol’ Blue Eyes



Thank you,

---
John J. Reiser
Remedy Developer/Administrator

Senior Software Development Analyst
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased by
me



*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Sanford, Claire
*Sent:* Tuesday, August 28, 2012 6:05 PM
*To:* arslist@ARSLIST.ORG
*Subject:* EXTERNAL: OT - If BMC Remedy had a theme song



**

99 bottles of beer on the wall?



*From:* Action Request System discussion list(ARSList) [
mailto:arslist@ARSLIST.ORG ] *On Behalf Of *John
Sundberg
*Sent:* Tuesday, August 28, 2012 5:03 PM
*To:* arslist@ARSLIST.ORG
*Subject:* OT: If BMC Remedy had a theme song



**



(I went to a baseball game last night (Minnesota Twins) -- and for some
reason I was paying attention to the theme song for each batter -- kind of
fun)



Anyways, if BMC Remedy had a theme song - what would it be?













-John







--

*John Sundberg*

*Kinetic Data, Inc.*
*"Your Business, Your Process"*
*Recipient of:*



WWRUG10 Best Customer Service/Support Award

*WWRUG09 Innovator of the Year Award*

john.sundb...@kineticdata.com
651.556.0930  I*  *www.kineticdata.com













_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
 _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: OT - If BMC Remedy had a theme song

[Boyd, Rebecca]

"Remedy and Tequila" (make me crazy)

On Wed, Aug 29, 2012 at 8:24 AM, Reiser, John J wrote:

> **
>
> “My Way” – Ol’ Blue Eyes
>
> ** **
>
> Thank you,
>
> ---
> John J. Reiser
> Remedy Developer/Administrator 
>
> Senior Software Development Analyst
> Lockheed Martin - MS2
> The star that burns twice as bright burns half as long.
> Pay close attention and be illuminated by its brilliance. - paraphrased by
> me 
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Sanford, Claire
> *Sent:* Tuesday, August 28, 2012 6:05 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* EXTERNAL: OT - If BMC Remedy had a theme song
>
> ** **
>
> ** 
>
> 99 bottles of beer on the wall?
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *John
> Sundberg
> *Sent:* Tuesday, August 28, 2012 5:03 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* OT: If BMC Remedy had a theme song
>
> ** **
>
> ** 
>
> ** **
>
> (I went to a baseball game last night (Minnesota Twins) -- and for some
> reason I was paying attention to the theme song for each batter -- kind of
> fun)
>
> ** **
>
> Anyways, if BMC Remedy had a theme song - what would it be?
>
> ** **
>
> ** **
>
> ** **
>
> ** **
>
> ** **
>
> ** **
>
> -John
>
> ** **
>
> ** **
>
> ** **
>
> --
>
> *John Sundberg*
>
> *Kinetic Data, Inc.*
> *"Your Business, Your Process"*
> *Recipient of:*
>
> ** **
>
> WWRUG10 Best Customer Service/Support Award
>
> *WWRUG09 Innovator of the Year Award*
>
> john.sundb...@kineticdata.com
> 651.556.0930  I*  *www.kineticdata.com
>
> ** **
>
>
>
>
>
>
>
>
>
> 
>
> ** **
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 
>  _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_




-- 
Rebecca Boyd
Application Administrator
Wake Forest University

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Re: OT - If BMC Remedy had a theme song

[Reiser, John J]

"My Way" - Ol' Blue Eyes

Thank you,
---
John J. Reiser
Remedy Developer/Administrator
Senior Software Development Analyst
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased by me

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Tuesday, August 28, 2012 6:05 PM
To: arslist@ARSLIST.ORG
Subject: EXTERNAL: OT - If BMC Remedy had a theme song

**
99 bottles of beer on the wall?

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg
Sent: Tuesday, August 28, 2012 5:03 PM
To: arslist@ARSLIST.ORG
Subject: OT: If BMC Remedy had a theme song

**

(I went to a baseball game last night (Minnesota Twins) -- and for some reason 
I was paying attention to the theme song for each batter -- kind of fun)

Anyways, if BMC Remedy had a theme song - what would it be?






-John



--
John Sundberg
Kinetic Data, Inc.
"Your Business, Your Process"
Recipient of:

WWRUG10 Best Customer Service/Support Award
WWRUG09 Innovator of the Year Award
john.sundb...@kineticdata.com
651.556.0930  I  www.kineticdata.com










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Are"_
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Re: SLM, SVT: reset goal for same request

[Jiri Pospisil]

Lidia,

I believe your condition is incorrect.
We do exactly the same thing here and the condition to use in "Reset Goal for 
Same request when should be 'TR.Assigned Group ID' != $\NULL$
Your condition would be true even when no change to the assignee group is made, 
in fact your condition is perhaps true all the time.

Regards
Jiri Pospisil
LCH Clearnet

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Lidia Dorsaz
Sent: 29 August 2012 07:09
To: arslist@ARSLIST.ORG
Subject: SLM, SVT: reset goal for same request

**
Hi listers,
I am trying to implement the SLM- SVT option: Reset goal for same request.
I would like to reset the goal when I change the Assigned group.
So I set < Reset goal for same request =Yes >  for my SVT.
Then in the  Application Administration Console, SLM, Configure App. Settings, 
Data Sources, HPD :Help Desk, Request BasedI define:
Reset Goal for Same request when : 'TR.Assigned Group ID' !='DB.Assigned Group 
ID' !
And I let the  Start Time for Request-Based empty.
But it does not work correctly: goal is reset also if the assigned groups has 
not changed and I obtain an endless loop
I have the  ITSM  Incident management  7.5. and SLM 7.6
Can someone help me?
Best regards
Lidia Dorsaz




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