Re: Unknown Contact in ITSM

[patchsk]

I have done very similar when we saw some users sending emails to submit 
tickets but they are failing due the user not exist in remedy people 
profiles.
We created a generic account as Unknown User and  changed the workflow to 
use this profile when the users profile was not matched in people form.

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Re: Broadcasts visible by all

[itsm.support]

Hi,

 

Broadcast View access - Public or Internal is for multitenant environment. 

View access depends on company configured for People in the People form

 

View access play no role if environment is single tenant.

 

HTH

--

Regards,

Rahul Badwaik

 

Vyom Labs Pvt. Ltd.

BSM Solutions  Services || ITIL Consulting  Training

Email:
http://ars-action-request-system.1093659.n2.nabble.com/user/SendEmail.jtp?t
ype=nodenode=7583733i=0 [hidden email]  || Web Site:
http://www.vyomlabs.com www.vyomlabs.com Follow Vyom Labs
http://twitter.com/#%21/vyomlabs http://twitter.com/#!/vyomlabs ||
http://www.linkedin.com/company/vyom-labs
http://www.linkedin.com/company/vyom-labs

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kevin Shaffer
Sent: Friday, January 04, 2013 7:15 PM
To: arslist@ARSLIST.ORG
Subject: Broadcasts visible by all

 

** 

ARSList 7.6.04 SP4
ITSM 7.6.04  SP4
 
When we create a broadcast and set the View Access to Internal, my
understanding was that only people with Support Staff = Yes and  where the
Location Information on the Broadcast matches the Location Information on
the Person record of person logged in would be able to view that Broadcast.
What we are experiencing is that all people can view all broadcasts from the
SRM portal regardless if the View Access is Internal or Public.  We have had
a ticket open with BMC for a couple of weeks and got a response back that
this is working as designed.  They are saying 'Internal' will restrict view
access to the company chosen for Broadcast. In our case, 'Company' is ACME
Company. So, all folks 'internal' to ACME Company will be able to see the
Broadcasts created for the company ACME Company.  We are single tenancy
and all our people are in ACME Company.  Therefore the field View Access
Internal and Public plays no role when creating a Broadcast.  In addition we
pointed out that the User Documentation does not explain it that way and we
ended up creating an RFE for BMC to update the documentation.  Support is
very certain that this is working as designed.
 
This seems incorrect to me.  I just wanted to verify this functioanlity with
the ARSList.  Can someone explain what the View Access field does on a
Broadcast if anything?  
 
Thanks
Kevin Shaffer
 
 

_ARSlist: Where the Answers Are and have been for 20 years_ 


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Re: All DECIMAL and CURRENCY data has been corrupted in AR Server 8.0.00

[Walters, Mark]

For reference the defect number is SW00445945.   If you do raise an issue with 
support please include this.

Mark

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Bade, Yogesh
Sent: 11 January 2013 07:27
To: arslist@ARSLIST.ORG
Subject: Re: All DECIMAL and CURRENCY data has been corrupted in AR Server 
8.0.00

Hi,

This is a product defect where decimal input values are not handled correctly 
in some scenarios.
This specific to RHEL 6 and above and is due to changed behavior of strcpy() 
function on this OS version.
On previous releases of RedHat Linux this works fine.

This defect will be fixed by AR Server in a future patch on 8.0. If a hot-fix 
is needed please contact BMC support.

Regards,
Yogesh
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Thursday, January 10, 2013 4:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: All DECIMAL and CURRENCY data has been corrupted in AR Server 
8.0.00

Hi,

Nothing seems to have changed. It also shows the same precision in MidTier
8.0.00 and in ARUser 7.6.04. This happens for all the DEC/CURR-fields in the 
system. I use these extensively, as it handles multi-currency-book-keeping.

The system has worked fine in many versions with very little change.

Best Regards - Misi, RRR AB, http://rrr.se

 Have you checked to see if the Decimal still has the same Precision 
 between the 7.6.04 and the 8.0.0 ?

 Fred

 -Original Message-
 From: Action Request System discussion list(ARSList) 
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
 Sent: Wednesday, January 09, 2013 3:10 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: All DECIMAL and CURRENCY data has been corrupted in AR 
 Server
 8.0.00

 Hi,

 No, there is no workflow. Especially when I originally merged the data.

 This happened, and happens, to EVERY field (currency and decimal).

 Some data that did not have any decimal portion has been left intact. 
 But some of that data ha been changed anyway. I see no big pattern, 
 except that it seems to change the last digit to 5 or the last two to 55.

 For example 1350.00 was changed to 1350.05.

 Best Regards - Misi, RRR AB, http://rrr.se

 -Original Message-
 Misi,

 This indeed sounds quite bizarre. And the only thing that I can think 
 of, which I'm pretty sure you have as well and checked and crossed 
 out - but just in case you haven't - is there a funky piece of 
 workflow (AL's or F's) that manipulates the value to adjust that 
 fraction by a tiny bit, just prior to the update or insert?

 Joe

 PS: How's the baby doing.. You got to post a pic of the RUG sweater 
 that she got :-)

 -Original Message-
 From: Action Request System discussion list(ARSList) 
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
 Sent: Wednesday, January 09, 2013 10:03 AM
 To: arslist@ARSLIST.ORG
 Subject: All DECIMAL and CURRENCY data has been corrupted in AR 
 Server
 8.0.00

 Hi,

 I am having serious trouble with my Linux AR Server 8.0.00 (patch002 
 or unpatched), Linux, Oracle.

 All DECIMAL and CURRENCY data has been corrupted in the database. 
 This has happened on ALL records which were merged into the new 
 server. It also happens when you submit/modify any such fields with any 
 client.

 I have attached a picture with the AR System Currency Ratios data, 
 where the problem-server is to the left, and a correct 7.6.04 SP2 
 Windows server to the right. The last two decimal places is wrong...

 With very small test with the included driver program, I changed a 
 DECIMAL value and verified that the wrong value is written to the database.

 Driver: Set Entry on Decimal field
 0.864311

 ARAPILOGGING=88:
 0.864311

 SQL LOG:
 UPDATE T7 SET C1504=.864355,C5='miz',C6=1357735821 WHERE C1 = 
 '0040377'

 As you can see, the two last digits are stored as 55 instead of 11...

 I have tried this with many different clients and API-versions 
 against the same server, which tells me that this is a server issue.

 If I access other servers with the same client, the value is stored 
 as it is supposed to.

 I am running the server with se_SE.UTF-8 locale settings. This is not 
 supposed to give any problem, but maybe it is realated...

 Any ideas?

 Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP
 2011)

 Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12):
 * RRR|License - Not enough Remedy licenses? Save money by optimizing.
 * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
 Find these products, and many free tools and utilities, at http://rrr.se.



 __
 _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
 Where the Answers Are, and have been for 20 years

Re: All DECIMAL and CURRENCY data has been corrupted in AR Server 8.0.00

[Hullule, Kiran]

Just fyi please..

Misi, we are getting your support case escalated for Hotfix, thank you.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Thursday, January 10, 2013 4:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: All DECIMAL and CURRENCY data has been corrupted in AR Server 
8.0.00

Hi,

Nothing seems to have changed. It also shows the same precision in MidTier
8.0.00 and in ARUser 7.6.04. This happens for all the DEC/CURR-fields in the
system. I use these extensively, as it handles multi-currency-book-keeping.

The system has worked fine in many versions with very little change.

Best Regards - Misi, RRR AB, http://rrr.se

 Have you checked to see if the Decimal still has the same Precision between
 the 7.6.04 and the 8.0.0 ?

 Fred

 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
 Sent: Wednesday, January 09, 2013 3:10 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: All DECIMAL and CURRENCY data has been corrupted in AR Server
 8.0.00

 Hi,

 No, there is no workflow. Especially when I originally merged the data.

 This happened, and happens, to EVERY field (currency and decimal).

 Some data that did not have any decimal portion has been left intact. But some
 of that data ha been changed anyway. I see no big pattern, except that it
 seems to change the last digit to 5 or the last two to 55.

 For example 1350.00 was changed to 1350.05.

 Best Regards - Misi, RRR AB, http://rrr.se

 -Original Message-
 Misi,

 This indeed sounds quite bizarre. And the only thing that I can think of,
 which I'm pretty sure you have as well and checked and crossed out - but
 just in case you haven't - is there a funky piece of workflow (AL's or F's)
 that manipulates the value to adjust that fraction by a tiny bit, just prior
 to the update or insert?

 Joe

 PS: How's the baby doing.. You got to post a pic of the RUG sweater that she
 got :-)

 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
 Sent: Wednesday, January 09, 2013 10:03 AM
 To: arslist@ARSLIST.ORG
 Subject: All DECIMAL and CURRENCY data has been corrupted in AR Server
 8.0.00

 Hi,

 I am having serious trouble with my Linux AR Server 8.0.00 (patch002 or
 unpatched), Linux, Oracle.

 All DECIMAL and CURRENCY data has been corrupted in the database. This has
 happened on ALL records which were merged into the new server. It also
 happens when you submit/modify any such fields with any client.

 I have attached a picture with the AR System Currency Ratios data, where the
 problem-server is to the left, and a correct 7.6.04 SP2 Windows server to
 the right. The last two decimal places is wrong...

 With very small test with the included driver program, I changed a DECIMAL
 value and verified that the wrong value is written to the database.

 Driver: Set Entry on Decimal field
 0.864311

 ARAPILOGGING=88:
 0.864311

 SQL LOG:
 UPDATE T7 SET C1504=.864355,C5='miz',C6=1357735821 WHERE C1 =
 '0040377'

 As you can see, the two last digits are stored as 55 instead of 11...

 I have tried this with many different clients and API-versions against the
 same server, which tells me that this is a server issue.

 If I access other servers with the same client, the value is stored as it is
 supposed to.

 I am running the server with se_SE.UTF-8 locale settings. This is not
 supposed to give any problem, but maybe it is realated...

 Any ideas?

 Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

 Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12):
 * RRR|License - Not enough Remedy licenses? Save money by optimizing.
 * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
 Find these products, and many free tools and utilities, at http://rrr.se.



 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for 20 years


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Re: Multiple email attachments not visible in incident ticket auto generated from email

[Shruti Shah]

Hi,

The configuration to auto generate tickets from the email engine was done thru 
RBE. My issue is that I sent an email with 2 .xls files attached; however the 
incident ticket that was generated in the system shows only 1 .xls file instead 
of 2.
Is there any setting to limit the number of files attached to an incident 
ticket auto generated from email?

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Re: Upload data from excel sheet to computer system

[laurent matheo]

I have a suggestion, don't do it :)

We did it for a customer where end users had a console where they could upload 
csv files to import cis and relations into CMDB and also modify existing assets 
(status, put it into inventory, stuff like that).
It had a very big impact on performances since we had to code extensive checks 
(that company was ok, people was ok, name was ok and stuff like that).

We computed that 1 people running a 200 lines import + check + our own 
reconciliation was as heavy as 600 people working on this ARS server for 1 
minute.
In the beginning it was just to help asset admins to upload very small quantity 
of assets and to relieve the are administrators for this kind of tasks.
The problem is that the customer went ballistic and opened this to just 
everyone and they tried to import files with like 2000 records...

If you really want to do that, here what we did:
1°) a console where a people can upload a csv file,
2°) the csv file is saved and exported to the ars server where data import is 
launched to import this csv file into a temporary form,
3°) code some checks (name ok, company ok…),
4°) inject into the right form (computer system),

If we had known, we would have code a queue on one of the ARS admin servers 
from the server group and run only one import at a time, only one check and so 
on to make it bearable performance speaking.

Hope this helps.


Laurent.


Le 11 janv. 2013 à 10:43, Ramy S. Ayoub ramyay...@gmail.com a écrit :

 ** All 
 
 We have requirements to allow the users upload data into computer system by 
 excel sheet 
 
 Any suggestion !!!
 
 Version 7.6x 
 
 
 -- 
 Ramy Ayoub
 Products and Service Delivery 
 Business Process Automation
 Vodafone – Egypt 
 
 Phone: +20100441441
 Email: ramy.ay...@vodafone.com
 
 Smart Village,
 Vodafone-Egypt C2 Building
 Cairo/Alex – Desert Road
 KM28, Smart Village
  
  
  
 
 _ARSlist: Where the Answers Are and have been for 20 years_


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AD: Upload data from excel sheet to computer system

[Ben Chernys]

With Meta-Update there is NO temporary for and NO workflow except normal
OOTB workflow (when desired).

 

I regularly load data of all sorts and sizes into live systems with no
performance effects.

 

Meta-Update will allow you to validate, load other data into memory, etc.
You can automatically create a duplicate CSV containing only those records
that failed validations.  This can then be attached to the original record
holding the source CSV.

 

A Meta-Update script is trivial to create and there are many Meta-Update
scripts available.  For example, this data import from a spreadsheet
http://www.softwaretoolhouse.com/product/SthMupd/2012-RUG-de.html  into
the CMDB, creating relationships, creating series of associations, to
different classes, adjusting attributes, took under 2 hours to write.  A
script similar to that one would be all you need.

 

You would still have to have a form to hold the attached CSVs.  A separate
Meta-Update script running as a shell script or command file could query
unprocessed CSV file records on as throttled a pace as you like and then
launch import processes as desired.

 

Total Remedy work:  One simple form with only ALs for the User experience.
Two Meta-Update scripts (similar to ones already available), One shell
script or command file.  In short about a day’s work.  

 

No performance issues no matter how many uses.  No staging form with
workflow to build, maintain, document, manage.

 

Trial licenses are free and unrestricted in functionality or capacities.
Please contact us if you have any questions, want more information, a demo,
or a trial.

 

Cheers

Ben Chernys
Senior Software Architect
Description: logoSthInc-sm  

Canada / Deutschland
Mobile:  +49 171 380 2329GMT + 1 + [ DST ]
Email:mailto:Ben.Chernys_AT_softwaretoolhouse.com
Ben.Chernys_AT_softwaretoolhouse.com
Web:  http://www.softwaretoolhouse.com/ www.softwaretoolhouse.com

We are a BMC Technology Alliance Partner


Check out Software Tool House's free Diary Editor and out Freebies

Section for a ITSM 7.6.04 and 8.0.0 Fields spreadsheet.

Meta-Update, our premium ARS Data tool, lets you automate 
your imports, migrations, in no time at all, without programming, 
without staging forms, without merge workflow. 
 http://www.softwaretoolhouse.com/ http://www.softwaretoolhouse.com/  

 

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo
Sent: January-11-13 11:07
To: arslist@ARSLIST.ORG
Subject: Re: Upload data from excel sheet to computer system

 

** 

I have a suggestion, don't do it :)

 

We did it for a customer where end users had a console where they could
upload csv files to import cis and relations into CMDB and also modify
existing assets (status, put it into inventory, stuff like that).

It had a very big impact on performances since we had to code extensive
checks (that company was ok, people was ok, name was ok and stuff like
that).

 

We computed that 1 people running a 200 lines import + check + our own
reconciliation was as heavy as 600 people working on this ARS server for 1
minute.

In the beginning it was just to help asset admins to upload very small
quantity of assets and to relieve the are administrators for this kind of
tasks.

The problem is that the customer went ballistic and opened this to just
everyone and they tried to import files with like 2000 records...

 

If you really want to do that, here what we did:

1°) a console where a people can upload a csv file,

2°) the csv file is saved and exported to the ars server where data import
is launched to import this csv file into a temporary form,

3°) code some checks (name ok, company ok…),

4°) inject into the right form (computer system),

 

If we had known, we would have code a queue on one of the ARS admin servers
from the server group and run only one import at a time, only one check and
so on to make it bearable performance speaking.

 

Hope this helps.

 

 

Laurent.

 

 

Le 11 janv. 2013 à 10:43, Ramy S. Ayoub ramyay...@gmail.com a écrit :





** All 

 

We have requirements to allow the users upload data into computer system by
excel sheet 

 

Any suggestion !!!

 

Version 7.6x 



-- 


Ramy Ayoub
Products and Service Delivery  

Business Process Automation

Vodafone – Egypt 

Phone: +20100441441
Email: ramy.ay...@vodafone.com

Smart Village, 

Vodafone-Egypt C2 Building
Cairo/Alex – Desert Road

KM28, Smart Village

 

 

 


_ARSlist: Where the Answers Are and have been for 20 years_ 

 

_ARSlist: Where the Answers Are and have been for 20 years_ 


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image003.jpg

smime.p7s
Description: S/MIME cryptographic signature

Re: ServiceNow as SRM replacement?

[Lisa Kemes]

Why do people feel the need to switch to Service Now to begin with?  Just
curious.

Lisa Kemes

On Thu, Jan 10, 2013 at 6:37 PM, Tauf Chowdhury taufc...@gmail.com wrote:

 All,
 A little birdie was chirping the other day and I heard something about
 SNow having an integration or some type of implementation scenario
 where it is taking the place of SRM But still have AR and ITSM on the
 fulfillment side. I'm sure it's possible but my question to you folks
 is:
 1. Have you done it
 2. If so, what gives? How'd it go?

 I understand the drawbacks so we don't have to go there but feel free
 if you'd like :)

 Sent from my iPhone


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Re: ServiceNow as SRM replacement?

[patrick zandi]

those people are called managers , and not leaders..  they are bean
counters and not  leaders...
they are narcissistic about making a name for themselves, rather than be
content.. and make slow moves ...

just because you have a degree, does not mean you are smart...

Cecil Lawson: Brilliant man and his directions were smart..   wonder how he
is doing these days..

Change cost money Every time !

On Fri, Jan 11, 2013 at 8:52 AM, Lisa Kemes lisa.ke...@gmail.com wrote:

 **
 Why do people feel the need to switch to Service Now to begin with?  Just
 curious.

 Lisa Kemes

 On Thu, Jan 10, 2013 at 6:37 PM, Tauf Chowdhury taufc...@gmail.comwrote:

 All,
 A little birdie was chirping the other day and I heard something about
 SNow having an integration or some type of implementation scenario
 where it is taking the place of SRM But still have AR and ITSM on the
 fulfillment side. I'm sure it's possible but my question to you folks
 is:
 1. Have you done it
 2. If so, what gives? How'd it go?

 I understand the drawbacks so we don't have to go there but feel free
 if you'd like :)

 Sent from my iPhone


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for 20 years


 _ARSlist: Where the Answers Are and have been for 20 years_




-- 
Patrick Zandi

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Re: ServiceNow as SRM replacement?

[Tauf Chowdhury]

Could be the ole grass is greener on the other side bit.
For the specific thing that I was talking about, it seems that SNow is
making a push to get their foot in the door by offering their service
catalog functionality sitting in top of Remedy.


Sent from my iPhone

On Jan 11, 2013, at 8:53 AM, Lisa Kemes lisa.ke...@gmail.com wrote:

**
Why do people feel the need to switch to Service Now to begin with?  Just
curious.

Lisa Kemes

On Thu, Jan 10, 2013 at 6:37 PM, Tauf Chowdhury taufc...@gmail.com wrote:

 All,
 A little birdie was chirping the other day and I heard something about
 SNow having an integration or some type of implementation scenario
 where it is taking the place of SRM But still have AR and ITSM on the
 fulfillment side. I'm sure it's possible but my question to you folks
 is:
 1. Have you done it
 2. If so, what gives? How'd it go?

 I understand the drawbacks so we don't have to go there but feel free
 if you'd like :)

 Sent from my iPhone


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for 20 years


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Re: ServiceNow as SRM replacement?

[Sylvain YVON]

**
Their main argument is that SNOW was designed for the modern cloud
architectures, as opposed to AR System  ITSM which had to adapt. I'm still
looking for plain numbers to see how Remedy Force and Remedy On Demand are
doing worldwide.
By the way, SNOW can be run either as SaaS or on-premise.

I don't know much more about SNOW, but competition is always a good thing.


On Fri, Jan 11, 2013 at 3:01 PM, Tauf Chowdhury taufc...@gmail.com wrote:

 **
 Could be the ole grass is greener on the other side bit.
 For the specific thing that I was talking about, it seems that SNow is
 making a push to get their foot in the door by offering their service
 catalog functionality sitting in top of Remedy.


 Sent from my iPhone

 On Jan 11, 2013, at 8:53 AM, Lisa Kemes lisa.ke...@gmail.com wrote:

 **
 Why do people feel the need to switch to Service Now to begin with?  Just
 curious.

 Lisa Kemes

 On Thu, Jan 10, 2013 at 6:37 PM, Tauf Chowdhury taufc...@gmail.comwrote:

 All,
 A little birdie was chirping the other day and I heard something about
 SNow having an integration or some type of implementation scenario
 where it is taking the place of SRM But still have AR and ITSM on the
 fulfillment side. I'm sure it's possible but my question to you folks
 is:
 1. Have you done it
 2. If so, what gives? How'd it go?

 I understand the drawbacks so we don't have to go there but feel free
 if you'd like :)

 Sent from my iPhone


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for 20 years


 _ARSlist: Where the Answers Are and have been for 20 years_

 _ARSlist: Where the Answers Are and have been for 20 years_


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Re: ServiceNow as SRM replacement?

[Lee Cullom]

Sylvia,

Have a look at this article, it might be of some assistance.  It contains the 
information you've requested.  I thought some others might like to see it as 
well.  For additional information, feel free to reach out to me directly.

http://www.itsmuniversity.net/state-of-the-itsm-market-release-7/


Lee Cullom | Northcraft Analytics
IT Metrics Specialist | Business Intelligence for ITSM
Direct - 678-438-7244 | 
lee.cul...@northcraftanalytics.commailto:lee.cul...@northcraftanalytics.com
Main - (678) 664-ITSM
[Description: Description: 
http://t0.gstatic.com/images?q=tbn:ANd9GcSo4qhIq-bDh4Z1UzKXet0tiAZqqejjd1BT8lVOHdrzZQwqeZun]http://www.linkedin.com/in/leecullom[Description:
 Description: 
http://t0.gstatic.com/images?q=tbn:ANd9GcSWE5AoudybparNXkh21Br8ZWGNBqdra5ylZ63igCoZ36o5b5iFEA]http://twitter.com/#!/NorthcraftIT
http://www.northcraftanalytics.comhttp://www.northcraftanalytics.com/
Click on View Demo to see the product in action

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sylvain YVON
Sent: Friday, January 11, 2013 9:11 AM
To: arslist@ARSLIST.ORG
Subject: Re: ServiceNow as SRM replacement?

**
**
Their main argument is that SNOW was designed for the modern cloud 
architectures, as opposed to AR System  ITSM which had to adapt. I'm still 
looking for plain numbers to see how Remedy Force and Remedy On Demand are 
doing worldwide.
By the way, SNOW can be run either as SaaS or on-premise.

I don't know much more about SNOW, but competition is always a good thing.

On Fri, Jan 11, 2013 at 3:01 PM, Tauf Chowdhury 
taufc...@gmail.commailto:taufc...@gmail.com wrote:
**
Could be the ole grass is greener on the other side bit.
For the specific thing that I was talking about, it seems that SNow is making a 
push to get their foot in the door by offering their service catalog 
functionality sitting in top of Remedy.


Sent from my iPhone

On Jan 11, 2013, at 8:53 AM, Lisa Kemes 
lisa.ke...@gmail.commailto:lisa.ke...@gmail.com wrote:
**
Why do people feel the need to switch to Service Now to begin with?  Just 
curious.

Lisa Kemes
On Thu, Jan 10, 2013 at 6:37 PM, Tauf Chowdhury 
taufc...@gmail.commailto:taufc...@gmail.com wrote:
All,
A little birdie was chirping the other day and I heard something about
SNow having an integration or some type of implementation scenario
where it is taking the place of SRM But still have AR and ITSM on the
fulfillment side. I'm sure it's possible but my question to you folks
is:
1. Have you done it
2. If so, what gives? How'd it go?

I understand the drawbacks so we don't have to go there but feel free
if you'd like :)

Sent from my iPhone

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Re: ServiceNow as SRM replacement?

[Pierson, Shawn]

A former colleague who is very knowledgeable with Remedy started working with 
Service Now a few years back.  The last time I heard from him, he seemed to be 
pretty happy with the capabilities of Service Now.  I've not tried it any 
further than watching demos, but it didn't seem that great to me.  However, 
since someone whose opinion on Remedy I trust seems to think highly of it, I 
don't think we can completely dismiss it.

Remedy is great, but there are some things that hold it back.  All ITSM apps 
should have WYSIWYG editors on the Notes fields, for example.  Real SSO where 
you don't have to log in to the application at all if you are on your corporate 
network should be included out of the box.  The GUI should be streamlined even 
further instead of going back to adding even more tabs like 8.0 does (although 
to be fair, while I am not happy to see a return of the Categorization tab, my 
users are.)  Remedy is a great toolset and I still think the best ITSM suite 
out there, but there needs to be a lot of movement forward and in some cases 
disruptive redesign to stay in the lead.  I'd much rather see BMC focus on 
continuing to clean up the interface before they add more features like Twitter 
integrations and stuff that isn't as important.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Thursday, January 10, 2013 5:38 PM
To: arslist@ARSLIST.ORG
Subject: ServiceNow as SRM replacement?

All,
A little birdie was chirping the other day and I heard something about SNow 
having an integration or some type of implementation scenario where it is 
taking the place of SRM But still have AR and ITSM on the fulfillment side. I'm 
sure it's possible but my question to you folks
is:
1. Have you done it
2. If so, what gives? How'd it go?

I understand the drawbacks so we don't have to go there but feel free if you'd 
like :)

Sent from my iPhone

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Private and confidential as detailed here: 
http://www.energytransfer.com/mail_disclaimer.aspx .  If you cannot access the 
link, please e-mail sender.

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Re: ServiceNow as SRM replacement?

[Lee Cullom]

Tauf,

Note: Implementation of ServiceNow's Service Catalog is extremely 
time-consuming as compared to SRM.  It has a great interface for 
demonstrations, but you might want to consider having a look at this for more 
detail (see change as a requestable offering in Remedy vs. SNOW):

http://www.itsmuniversity.net/service-now-vs-remedy-change-management/


Lee Cullom | Northcraft Analytics
IT Metrics Specialist | Business Intelligence for ITSM
Direct - 678-438-7244 | lee.cul...@northcraftanalytics.com 
Main - (678) 664-ITSM

http://www.northcraftanalytics.com 
Click on View Demo to see the product in action


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Thursday, January 10, 2013 6:38 PM
To: arslist@ARSLIST.ORG
Subject: ServiceNow as SRM replacement?

All,
A little birdie was chirping the other day and I heard something about SNow 
having an integration or some type of implementation scenario where it is 
taking the place of SRM But still have AR and ITSM on the fulfillment side. I'm 
sure it's possible but my question to you folks
is:
1. Have you done it
2. If so, what gives? How'd it go?

I understand the drawbacks so we don't have to go there but feel free if you'd 
like :)

Sent from my iPhone

___
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Are, and have been for 20 years

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Re: ServiceNow as SRM replacement?

[patrick zandi]

you mention SSO .. it is weird why they did not continue ARSSSO ... It
worked great.. I had it working with the Air Force Research Laboratory Rome
NY,  It was definitely quirky to setup.. but it never failed..  It used the
CAC cards and or userid login and was TRUE SSO.. no security through
obscurity garbage..  but.. I get the impression the engineer at remedy who
created it on his own, was not really authorized to do so, and since
stopped working or was released.. Cause remedy never ever continued in it..
it just faded into the fog..   SAD quiet sad.. it worked well..


On Fri, Jan 11, 2013 at 9:37 AM, Lee Cullom 
lee.cul...@northcraftanalytics.com wrote:

 Tauf,

 Note: Implementation of ServiceNow's Service Catalog is extremely
 time-consuming as compared to SRM.  It has a great interface for
 demonstrations, but you might want to consider having a look at this for
 more detail (see change as a requestable offering in Remedy vs. SNOW):

 http://www.itsmuniversity.net/service-now-vs-remedy-change-management/


 Lee Cullom | Northcraft Analytics
 IT Metrics Specialist | Business Intelligence for ITSM
 Direct - 678-438-7244 | lee.cul...@northcraftanalytics.com
 Main - (678) 664-ITSM

 http://www.northcraftanalytics.com
 Click on View Demo to see the product in action


 -Original Message-
 From: Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
 Sent: Thursday, January 10, 2013 6:38 PM
 To: arslist@ARSLIST.ORG
 Subject: ServiceNow as SRM replacement?

 All,
 A little birdie was chirping the other day and I heard something about
 SNow having an integration or some type of implementation scenario where it
 is taking the place of SRM But still have AR and ITSM on the fulfillment
 side. I'm sure it's possible but my question to you folks
 is:
 1. Have you done it
 2. If so, what gives? How'd it go?

 I understand the drawbacks so we don't have to go there but feel free if
 you'd like :)

 Sent from my iPhone


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the
 Answers Are, and have been for 20 years


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for 20 years




-- 
Patrick Zandi

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Re: ServiceNow as SRM replacement?

[Ken Pritchard]

Probably also a cost savings - that seems to be more important in this 
environment and can outway increases in functionality.  I think a lot of 
companies these days are going away from constant changes to the system 
towards just set it up for me and let me go - thus reducing the need for an 
IT shop.
- Original Message - 
From: Lee Cullom lee.cul...@northcraftanalytics.com

Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Sent: Friday, January 11, 2013 9:37 AM
Subject: Re: ServiceNow as SRM replacement?


Tauf,

Note: Implementation of ServiceNow's Service Catalog is extremely 
time-consuming as compared to SRM.  It has a great interface for 
demonstrations, but you might want to consider having a look at this for 
more detail (see change as a requestable offering in Remedy vs. SNOW):


http://www.itsmuniversity.net/service-now-vs-remedy-change-management/


Lee Cullom | Northcraft Analytics
IT Metrics Specialist | Business Intelligence for ITSM
Direct - 678-438-7244 | lee.cul...@northcraftanalytics.com
Main - (678) 664-ITSM

http://www.northcraftanalytics.com
Click on View Demo to see the product in action


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury

Sent: Thursday, January 10, 2013 6:38 PM
To: arslist@ARSLIST.ORG
Subject: ServiceNow as SRM replacement?

All,
A little birdie was chirping the other day and I heard something about SNow 
having an integration or some type of implementation scenario where it is 
taking the place of SRM But still have AR and ITSM on the fulfillment side. 
I'm sure it's possible but my question to you folks

is:
1. Have you done it
2. If so, what gives? How'd it go?

I understand the drawbacks so we don't have to go there but feel free if 
you'd like :)


Sent from my iPhone

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Are, and have been for 20 years


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ServiceNow as SRM replacement?

[John Baker]

Patrick,

ARSSO? What's that?

If anyone is really interested in learning about the benefits of SNOW,
joining a SNOW forum and asking the question may be a good use of some
time. I know people who have nothing but good things to say about SNOW
even when given the choice of ITSM products: there are companies running
both for political reasons!

(The following is off topic.)

I note Shawn's comments about the ITSM interface and tabs. One of the
problems I've seen with ITSM since the days of AR System 5.2 (was it
called ITSM back then?) is that the UIs are not consistent. The answer
to everything is more tabs and randomly opening windows to select stuff.
A friend of mine likes to remind me that the use of tabs implies too
much information is being offered to the user, and tabs in tabs should
be made illegal. I think MS Word used tabs in tabs within the
preferences, but I can't remember when. Truly an awful design.

Look at Google: they really got simple and their UIs are well thought
out (I'm sure there's an exception though). I was looking at car
insurance last night and discovered the car insurance search tool (UK
only?). The UI was really slick and a pleasure to use, with lots of
directional information and pointers to the next steps. For example,
additional driver input fields only appeared when I told it there will
be an additional driver, and as I typed in my occupation, it prompted me
with the answer.

Shawn makes the point about Twitter integration. Quite, surely the Mid
Tier's massive consumption of CPU/memory on startup could be addressed
before time is spent on chat clients and Twitter integration.

Grass is always greener on the other side of the hill, but equally,
focusing on the core product is a key to success.


John

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Re: Multiple email attachments not visible in incident ticket auto generated from email

[Peters, Ron]

We use the email engine extensively to create incidents (25% of total volume). 
I had to look up what you meant by RBE but if you mean the formatted 
field:value message to create incidents, we're on the same page. In any case, 
our implementation uses the HPD:IncidentInterface_Create form to create the 
incidents and we have the same issue. That form only has fields for a single 
attachment.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shruti Shah
Sent: Friday, January 11, 2013 1:54 AM
To: arslist@ARSLIST.ORG
Subject: Re: Multiple email attachments not visible in incident ticket auto 
generated from email

Hi,

The configuration to auto generate tickets from the email engine was done thru 
RBE. My issue is that I sent an email with 2 .xls files attached; however the 
incident ticket that was generated in the system shows only 1 .xls file instead 
of 2.
Is there any setting to limit the number of files attached to an incident 
ticket auto generated from email?

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Re: ITBM Product Functionality

[Stanley Feinstein]

Hi Sachin,

 (To copy most of what John Sundberg wrote a day or two ago: I mention Project 
Remedies' products in this post - move along if you don't like that)

 (If anybody wants to know more -- call me or email me direct.)

Since only one other person responded to your request, please let me answer 
what I can about ITBM or at least it's PPM module.

Unlike my company's ActionProgram Manager Plus (APM Plus), it is not written in 
the AR System.  Interfacing it with various ITSM modules and modifying it to 
fit your workflow becomes, shall we say, more difficult that it might be.

It does not have a critical path method date calculator and does not handle 
either intra-project dependencies or inter-project dependencies, which means 
that it doesn't calculate the dates when the task in the plan are supposed to 
be done.  That means no Gantt charts.

APM Plus has a robust work template and approval template capability, which can 
be used all sorts of ways.  For example, cyber security projects.  Because the 
ARSystem can create a ticket automatically from a network management system or 
event management system (and lots of other ways), with our template capability, 
a whole project plan can be launched automatically at network speed.  Since the 
ITBM is not written with the AR System, it can't do applications like that.

I'm not sure what they mean by resource management.  In my definition, 
resource management tells you how busy people are at specific points in time. 
 Because ITBM doesn't calculate the dates when tasks are supposed to be done, 
if you assign people to tasks, you still don't know how busy they are at 
specific points in time.
 
Time tracking is not part of the PPM module, but a separate module.  This makes 
it more expensive.

I don't know if it manages the whole project life-cycle, i.e. both projects 
that require sr. management approval and those that do not.  You know that 
approximately 5-10% of the projects require sr. management approval and need to 
go through a definition and stage-gate approval process, while the other 90-95% 
of the projects don't.  APM Plus handles both.

I hope this helps.  As another ARSLister wrote, your questions are so 
wide-ranging, it looks like you are preparing a RFP.  If you have more 
questions about ActionProgram Manager Plus or would like to see a web demo, 
please do not hesitate to give me a call.

Thanks.

Stan Feinstein
w. 310-230-1722.
c. 310-428-5748.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sachin
Sent: Tuesday, January 08, 2013 3:04 AM
To: arslist@ARSLIST.ORG
Subject: ITBM Product Functionality

Hello Experts, 

 
I have few queries in OOTB ITBM product features.
I have gone through ITBM architecture documents, user guides and configuration 
guides.
But, I could not find answers to all my questions.

 
Can you please let me know if following features are available till ITBM 8.0 
version?

 
1) Does demand management module of ITBM able to trace output  of request? ( 
e.g request will turn into program, project,product or ticket)?

 
2) Does financial management module supports financial planning that can be 
included in strategic plan?

 
3) Does ITBM supports provides  ability to support various types of financial 
planning processes: stage gating, ad hoc, annualized budget, organizational 
modeling?

 
4) Can ITBM identify relationships between strategic planning, projects, 
services, tactical activities, and support work?

 
5) Does PPM module seprates demand from formally approved projects?

 
6) Does PPM module the ability to rank and score projects based on configurable 
and custom attributes against resource and financial capacity?

 
7) Does PPM have the ability to model impact of changing financial and human 
constraints on project decision making?

 
8) Does PPM provides the ability to track decisions made at different points in 
time and to compare current decisions with what was originally approved?

 
9) Can ITBM modules create and control budget versions to track against 
revisions to plan?

 
10) Does ITBM supports top down, bottom up and hybrid approaches to financial 
planning and budgeting for strategies, projects, products, and services?

 
11) Does ITBM OOTB provide the ability to directly integrate with corporate 
financial systems such as ERP and budgeting and planning systems?

 
12)  Does ITBM OOTB supports provides a document repository or integration to 
document repository like MS Sharepoint?

 
13)  Does ITBM OOTB supports provides ability for project team members to 
collaborate using message boards, voting and other community environment tools?

 
14) Does PPM supports support the ability to manage traditional Waterfall 
project processes and Agile methodology?

 
15) Does ITBM  provides the ability to create multiple baselines against 
project schedules?

 
16) Does ITBM allows  project managers to review, approve and/or reject 

Re: ServiceNow as SRM replacement?

[John Sundberg]

I agree with this.

I do think it is grass is greener



Aggressive sales.

Other than that -- not really a benefit - if you ask me.



Distaste -- sometimes companies just get upset with a BMC position or
salesperson - and choose to leave because of personal grudge.



New CIO comes in -- and why get a new CIO??? - the old CIO must have been
bad… (If you are the new CIO - and you just do what the old CIO did -- then
why did we hire the new person. (Quite common))



-John


On Fri, Jan 11, 2013 at 8:01 AM, Tauf Chowdhury taufc...@gmail.com wrote:

 **
 Could be the ole grass is greener on the other side bit.
 For the specific thing that I was talking about, it seems that SNow is
 making a push to get their foot in the door by offering their service
 catalog functionality sitting in top of Remedy.


 Sent from my iPhone

 On Jan 11, 2013, at 8:53 AM, Lisa Kemes lisa.ke...@gmail.com wrote:

 **
 Why do people feel the need to switch to Service Now to begin with?  Just
 curious.

 Lisa Kemes

 On Thu, Jan 10, 2013 at 6:37 PM, Tauf Chowdhury taufc...@gmail.comwrote:

 All,
 A little birdie was chirping the other day and I heard something about
 SNow having an integration or some type of implementation scenario
 where it is taking the place of SRM But still have AR and ITSM on the
 fulfillment side. I'm sure it's possible but my question to you folks
 is:
 1. Have you done it
 2. If so, what gives? How'd it go?

 I understand the drawbacks so we don't have to go there but feel free
 if you'd like :)

 Sent from my iPhone


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for 20 years


 _ARSlist: Where the Answers Are and have been for 20 years_

 _ARSlist: Where the Answers Are and have been for 20 years_




-- 

*John Sundberg*
Kinetic Data, Inc.
Your Business. Your Process.

*Save The Date! *Second Annual KEG (Kinetic Enthusiasts Group)
Feb. 25th - March 1st in Denver, CO. For more information click here -
KEGhttp://www.kineticdata.com/Events/KEG.html

651-556-0930 I john.sundb...@kineticdata.com
www.kineticdata.com I community.kineticdata.com

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Re: ServiceNow as SRM replacement?

[Rackley, James]

I will grant your point about the Service Catalog for SNOW being time-consuming 
with the caveat that all new-to-the-user products have a learning curve (I'm 
looking at you Windows 8).   However, with only the SNOW online documentation, 
I was able to create a basic service in 15 minutes. A change request in only 20 
minutes.  Again, 0 training.

But here's a couple of interesting tidbits that may/may not be more important -

1. The cost of SNOW implementation and 5 years of licenses was still cheaper 
than our incomplete Remedy implementation (in our scenario)
2. SNOW is working with FEDRAMP to be an authorized cloud vendor for the US 
Federal Gov
3. SNOW has worked in every browser type I have tried (I'm looking at you SRM 8)

Regards,

Jim

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi
Sent: Friday, January 11, 2013 9:49 AM
To: arslist@ARSLIST.ORG
Subject: Re: ServiceNow as SRM replacement?

** you mention SSO .. it is weird why they did not continue ARSSSO ... It 
worked great.. I had it working with the Air Force Research Laboratory Rome NY, 
 It was definitely quirky to setup.. but it never failed..  It used the CAC 
cards and or userid login and was TRUE SSO.. no security through obscurity 
garbage..  but.. I get the impression the engineer at remedy who created it on 
his own, was not really authorized to do so, and since stopped working or was 
released.. Cause remedy never ever continued in it.. it just faded into the 
fog..   SAD quiet sad.. it worked well.. 



On Fri, Jan 11, 2013 at 9:37 AM, Lee Cullom 
lee.cul...@northcraftanalytics.com wrote:


Tauf,

Note: Implementation of ServiceNow's Service Catalog is extremely 
time-consuming as compared to SRM.  It has a great interface for 
demonstrations, but you might want to consider having a look at this for more 
detail (see change as a requestable offering in Remedy vs. SNOW):

http://www.itsmuniversity.net/service-now-vs-remedy-change-management/



Lee Cullom | Northcraft Analytics
IT Metrics Specialist | Business Intelligence for ITSM
Direct - 678-438-7244 | lee.cul...@northcraftanalytics.com
Main - (678) 664-ITSM


http://www.northcraftanalytics.com
Click on View Demo to see the product in action



-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Thursday, January 10, 2013 6:38 PM
To: arslist@ARSLIST.ORG
Subject: ServiceNow as SRM replacement?


All,
A little birdie was chirping the other day and I heard something about 
SNow having an integration or some type of implementation scenario where it is 
taking the place of SRM But still have AR and ITSM on the fulfillment side. I'm 
sure it's possible but my question to you folks
is:
1. Have you done it
2. If so, what gives? How'd it go?

I understand the drawbacks so we don't have to go there but feel free 
if you'd like :)

Sent from my iPhone


___
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Answers Are, and have been for 20 years


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-- 
Patrick Zandi _ARSlist: Where the Answers Are and have been for 20 years_ 

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Re: ServiceNow as SRM replacement?

[Joe D'Souza]

 

Like this person said - cost of the product itself. Sometimes a short term
vision for short term gains can lead to long term losses. Then again it
could be lack of funding itself. With the economy that is perhaps barely
recovering, I would think that is more of a reason than a lack of vision of
long term losses. They just take that chance of shooting themselves in the
foot and then see how far you can run :-).

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Lisa Kemes
Sent: Friday, January 11, 2013 8:52 AM
To: arslist@ARSLIST.ORG
Subject: Re: ServiceNow as SRM replacement?

 

** 

Why do people feel the need to switch to Service Now to begin with?  Just
curious.

 

Lisa Kemes

On Thu, Jan 10, 2013 at 6:37 PM, Tauf Chowdhury taufc...@gmail.com wrote:

All,
A little birdie was chirping the other day and I heard something about
SNow having an integration or some type of implementation scenario
where it is taking the place of SRM But still have AR and ITSM on the
fulfillment side. I'm sure it's possible but my question to you folks
is:
1. Have you done it
2. If so, what gives? How'd it go?

I understand the drawbacks so we don't have to go there but feel free
if you'd like :)

Sent from my iPhone 


___
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Re: ServiceNow as SRM replacement?

[Joe D'Souza]

But sometimes it's good to differentiate between cost and investment. Not
all changes can be classified as costs. If the money is spent right, it
could well be an investment. And sure investments do not usually come in
cheap. You got to weigh the returns. Its this lack of visibility of returns
that differentiates leaders from managers. Managers can be mass produced in
a business schools. Leaders belong to a different culture.

 

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi
Sent: Friday, January 11, 2013 8:59 AM
To: arslist@ARSLIST.ORG
Subject: Re: ServiceNow as SRM replacement?

 

** those people are called managers , and not leaders..  they are bean
counters and not  leaders... 
they are narcissistic about making a name for themselves, rather than be
content.. and make slow moves ...

just because you have a degree, does not mean you are smart... 
 
Cecil Lawson: Brilliant man and his directions were smart..   wonder how he
is doing these days.. 

Change cost money Every time ! 

On Fri, Jan 11, 2013 at 8:52 AM, Lisa Kemes lisa.ke...@gmail.com wrote:

** 

Why do people feel the need to switch to Service Now to begin with?  Just
curious.

 

Lisa Kemes

On Thu, Jan 10, 2013 at 6:37 PM, Tauf Chowdhury taufc...@gmail.com wrote:

All,
A little birdie was chirping the other day and I heard something about
SNow having an integration or some type of implementation scenario
where it is taking the place of SRM But still have AR and ITSM on the
fulfillment side. I'm sure it's possible but my question to you folks
is:
1. Have you done it
2. If so, what gives? How'd it go?

I understand the drawbacks so we don't have to go there but feel free
if you'd like :)

Sent from my iPhone 


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Re: ServiceNow as SRM replacement?

[Joe D'Souza]

Really? What's it called?

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Friday, January 11, 2013 9:01 AM
To: arslist@ARSLIST.ORG
Subject: Re: ServiceNow as SRM replacement?

 

Could be the ole grass is greener on the other side bit. 

For the specific thing that I was talking about, it seems that SNow is
making a push to get their foot in the door by offering their service
catalog functionality sitting in top of Remedy. 



Sent from my iPhone


On Jan 11, 2013, at 8:53 AM, Lisa Kemes lisa.ke...@gmail.com wrote:

** 

Why do people feel the need to switch to Service Now to begin with?  Just
curious.

 

Lisa Kemes

On Thu, Jan 10, 2013 at 6:37 PM, Tauf Chowdhury taufc...@gmail.com wrote:

All,
A little birdie was chirping the other day and I heard something about
SNow having an integration or some type of implementation scenario
where it is taking the place of SRM But still have AR and ITSM on the
fulfillment side. I'm sure it's possible but my question to you folks
is:
1. Have you done it
2. If so, what gives? How'd it go?

I understand the drawbacks so we don't have to go there but feel free
if you'd like :)

Sent from my iPhone 

_ARSlist: Where the Answers Are and have been for 20 years_

___
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Re: ServiceNow as SRM replacement?

[Joe D'Souza]

I don't get that twitter and RSS integration and the need for that either. I
can understand the need for available OTB integrations to other mass
communication media such as maybe Skype or NetMeeting.

But Twitter? To tweet what exactly?

Oh I just logged into Remedy and am now at my home page, I got 14 incidents
assigned to me and I'm on my first cup of can't tell you what kind of
beverage!! Yay!!

Nay...

Point is what kind of a business use would twitter integrations really
serve? Apart from everyone uses it these days and it would be nice to be
able to communicate with users from there.. You could do it on cleaner tools
like Skype or NetMeeting or good old email.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Friday, January 11, 2013 9:36 AM
To: arslist@ARSLIST.ORG
Subject: Re: ServiceNow as SRM replacement?

A former colleague who is very knowledgeable with Remedy started working
with Service Now a few years back.  The last time I heard from him, he
seemed to be pretty happy with the capabilities of Service Now.  I've not
tried it any further than watching demos, but it didn't seem that great to
me.  However, since someone whose opinion on Remedy I trust seems to think
highly of it, I don't think we can completely dismiss it.

Remedy is great, but there are some things that hold it back.  All ITSM apps
should have WYSIWYG editors on the Notes fields, for example.  Real SSO
where you don't have to log in to the application at all if you are on your
corporate network should be included out of the box.  The GUI should be
streamlined even further instead of going back to adding even more tabs like
8.0 does (although to be fair, while I am not happy to see a return of the
Categorization tab, my users are.)  Remedy is a great toolset and I still
think the best ITSM suite out there, but there needs to be a lot of movement
forward and in some cases disruptive redesign to stay in the lead.  I'd much
rather see BMC focus on continuing to clean up the interface before they add
more features like Twitter integrations and stuff that isn't as important.

Thanks,

Shawn Pierson 
Remedy Developer | Energy Transfer


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Thursday, January 10, 2013 5:38 PM
To: arslist@ARSLIST.ORG
Subject: ServiceNow as SRM replacement?

All,
A little birdie was chirping the other day and I heard something about SNow
having an integration or some type of implementation scenario where it is
taking the place of SRM But still have AR and ITSM on the fulfillment side.
I'm sure it's possible but my question to you folks
is:
1. Have you done it
2. If so, what gives? How'd it go?

I understand the drawbacks so we don't have to go there but feel free if
you'd like :)

Sent from my iPhone


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Re: ServiceNow as SRM replacement?

[John Sundberg]

Couple comments:

1. The cost of SNOW implementation and 5 years of licenses was still
cheaper than our incomplete Remedy implementation (in our scenario)

I can sell you a marble - that will cost less than SNOW implementation and
5 years licenses. That is sort of a misleading thing to consider.
The REAL question is -- does your company
-operate better
-operate faster
-positioned for flexibility

Because - reality is -- a company is willing to pay more - for a solution
that gives them
-operate better
-operate faster
-positioned for flexibility
 (so cost is a bad litmus test, unfortunately - just an easy litmus test)
 *** We should come up with a way to measure improvement.
(that could really end some debates) (Maybe nobody creates such a test -
because nobody actually wants to know (hm))

From what I hear from SNOW converts is that they are not
-operating better
-operating faster
-positioned for flexibility

They are just using a different tool - almost a big net 0.
(which is a waste of time/money/attention)

2. SNOW is working with FEDRAMP to be an authorized cloud vendor for the US
Federal Gov
*** This is a good thing for SNOW

3. SNOW has worked in every browser type I have tried (I'm looking at you
SRM 8)
*** To me -- this is showstopper type of stuff (1 and 2 above -- these are
debates) -- having people (customers) not be able to use your self-service
unless they fall under your See list of supported browsers is quite
limiting and is an unwise position to be in.


*** I KNOW THIS IS PRO KINETIC STATEMENT ***
The real benefit (low hanging fruit) for most Remedy customers right now is
Self Service/Request Management…
IMHO - the lowest hanging fruit - is to just hang an enhancement on to your
existing solution (whether ITSM 7.6.x, 7,6,custom,???)
This is the Kinetic approach -- install a module (Kinetic Request) -- and
start configuring your Self Service…
To me - it makes NO SENSE to upgrade your world to v8 just to get SRM8 etc…
(crazy)

Just install Calendar -- start configuring your calendars -- no need to
upgrade the whole shooting match.

Just install Surveys -- start configuring your surveys -- no need to
upgrade the whole shooting match.
etc...

The BMC ITSM approach of swallow whole pill is an unwise approach for a
customer.
You should only touch what needs touching :) (Isn't that a fundamental of
good operations management???)
Upgrading Incident,Change,CMDB, Asset, SLM, RKM, blah blah blah -- to get a
nicer looking SRM - is [fill in blank]!!!

(((I should probably say You should only touch what needs touching™ )))
(Not sure if that character will make it through email programs (it was a T
M (trademark))

Wouldn't it seem like a better approach to be something like this:

1) Solid ARS
2) Solid ITSM base -- Incident,Chg, etc… (All modular)
3) Functional enhancements:
Calendaring
Surveying
Purchasing
Knowledge Mgmt
Dashboards
Costing
Time Mgmt
Proj Mgmt
(the list goes on)

Instead of getting a new (more solid) ITSM base over and over?

Could you imagine the breadth of functionality that could be built if the
base quit changing?
(Oh - and BTW - the added functionality is selectable -- so you don't
have to have it - if not relevant)

Maybe I should design a new ITSM world.
(Any takers???)

We could build a consortium -- each member company would pay $10k/year --
with unlimited usage…

I bet we could get 50 companies to start pretty easily.  Then after V1 --
we would get 200 companies to join...



-John




-- 

*John Sundberg*
Kinetic Data, Inc.
Your Business. Your Process.

*Save The Date! *Second Annual KEG (Kinetic Enthusiasts Group)
Feb. 25th - March 1st in Denver, CO. For more information click here -
KEGhttp://www.kineticdata.com/Events/KEG.html

651-556-0930 I john.sundb...@kineticdata.com
www.kineticdata.com I community.kineticdata.com

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Re: ServiceNow as SRM replacement?

[Longwing, LJ CTR MDA/IC]

Joe,
I used to be confused about Twitter as wellbut look at it as just another 
notification/reply loop.  You receive emails from Remedy, right?people want 
the ability to receive Text messages from RemedyTwitter is just another 
notification methodif people want their Remedy system to notify them on 
Twitter regarding the status of something going onsure, why not.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Friday, January 11, 2013 11:35 AM
To: arslist@ARSLIST.ORG
Subject: Re: ServiceNow as SRM replacement?

I don't get that twitter and RSS integration and the need for that either. I 
can understand the need for available OTB integrations to other mass 
communication media such as maybe Skype or NetMeeting.

But Twitter? To tweet what exactly?

Oh I just logged into Remedy and am now at my home page, I got 14 incidents 
assigned to me and I'm on my first cup of can't tell you what kind of
beverage!! Yay!!

Nay...

Point is what kind of a business use would twitter integrations really serve? 
Apart from everyone uses it these days and it would be nice to be able to 
communicate with users from there.. You could do it on cleaner tools like Skype 
or NetMeeting or good old email.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Friday, January 11, 2013 9:36 AM
To: arslist@ARSLIST.ORG
Subject: Re: ServiceNow as SRM replacement?

A former colleague who is very knowledgeable with Remedy started working with 
Service Now a few years back.  The last time I heard from him, he seemed to be 
pretty happy with the capabilities of Service Now.  I've not tried it any 
further than watching demos, but it didn't seem that great to me.  However, 
since someone whose opinion on Remedy I trust seems to think highly of it, I 
don't think we can completely dismiss it.

Remedy is great, but there are some things that hold it back.  All ITSM apps 
should have WYSIWYG editors on the Notes fields, for example.  Real SSO where 
you don't have to log in to the application at all if you are on your corporate 
network should be included out of the box.  The GUI should be streamlined even 
further instead of going back to adding even more tabs like
8.0 does (although to be fair, while I am not happy to see a return of the 
Categorization tab, my users are.)  Remedy is a great toolset and I still think 
the best ITSM suite out there, but there needs to be a lot of movement forward 
and in some cases disruptive redesign to stay in the lead.  I'd much rather see 
BMC focus on continuing to clean up the interface before they add more features 
like Twitter integrations and stuff that isn't as important.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Thursday, January 10, 2013 5:38 PM
To: arslist@ARSLIST.ORG
Subject: ServiceNow as SRM replacement?

All,
A little birdie was chirping the other day and I heard something about SNow
having an integration or some type of implementation scenario where it is
taking the place of SRM But still have AR and ITSM on the fulfillment side.
I'm sure it's possible but my question to you folks
is:
1. Have you done it
2. If so, what gives? How'd it go?

I understand the drawbacks so we don't have to go there but feel free if
you'd like :)

Sent from my iPhone


___
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Private and confidential as detailed here:
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the link, please e-mail sender.


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Re: ServiceNow as SRM replacement?

[John Sundberg]

(More Kinetic chewy goodness -- which BTW - you would be wise in seeing a
trend on my comments.

I try to be helpful - to encourage to think differently, and then say what
we have done already in that space - to get you there faster)




If all you do is cost containment -- you go bankrupt.

You HAVE TO invest.

There is a saying - if you are not growing - you are dying.

So - how are you growing your processes? -- or are they dying?

Simple growth:
Add Kinetic Calendar -- now people can see what is coming down the pipe or
not. Gives them the ability to make an informed business decision.
(You look good - as it is easy to implement - and they are better off)

Add Kinetic Survey -- now measure some changes - were they worth it? - were
they not? (build up a history of changes that were worth it (and proven)
and now you have a budget for some real change.

Now with money for real change

Add Kinetic Request -- get promoted -- buy an island -- and swim with
dolphins. (And invite me to a party :)


-John


On Fri, Jan 11, 2013 at 12:18 PM, Joe D'Souza jdso...@shyle.net wrote:

 **

 But sometimes it’s good to differentiate between cost and investment. Not
 all changes can be classified as costs. If the money is spent right, it
 could well be an investment. And sure investments do not usually come in
 cheap. You got to weigh the returns. Its this lack of visibility of returns
 that differentiates leaders from managers. Managers can be mass produced in
 a business schools. Leaders belong to a different culture.

 ** **

 ** **
  --

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi
 *Sent:* Friday, January 11, 2013 8:59 AM

 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: ServiceNow as SRM replacement?
 

  ** **

 ** those people are called managers , and not leaders..  they are bean
 counters and not  leaders...
 they are narcissistic about making a name for themselves, rather than be
 content.. and make slow moves ...

 just because you have a degree, does not mean you are smart...

 Cecil Lawson: Brilliant man and his directions were smart..   wonder how
 he is doing these days..

 Change cost money Every time ! 

 On Fri, Jan 11, 2013 at 8:52 AM, Lisa Kemes lisa.ke...@gmail.com wrote:*
 ***

 ** 

 Why do people feel the need to switch to Service Now to begin with?  Just
 curious.

  

 Lisa Kemes

 On Thu, Jan 10, 2013 at 6:37 PM, Tauf Chowdhury taufc...@gmail.com
 wrote:

 All,
 A little birdie was chirping the other day and I heard something about
 SNow having an integration or some type of implementation scenario
 where it is taking the place of SRM But still have AR and ITSM on the
 fulfillment side. I'm sure it's possible but my question to you folks
 is:
 1. Have you done it
 2. If so, what gives? How'd it go?

 I understand the drawbacks so we don't have to go there but feel free
 if you'd like :)

 Sent from my iPhone 
  _ARSlist: Where the Answers Are and have been for 20 years_




-- 

*John Sundberg*
Kinetic Data, Inc.
Your Business. Your Process.

*Save The Date! *Second Annual KEG (Kinetic Enthusiasts Group)
Feb. 25th - March 1st in Denver, CO. For more information click here -
KEGhttp://www.kineticdata.com/Events/KEG.html

651-556-0930 I john.sundb...@kineticdata.com
www.kineticdata.com I community.kineticdata.com

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Re: ServiceNow as SRM replacement?

[John Sundberg]

LJ,

Agreed - should be a 5 minute add-on install to get this functionality (for
any ARS version).

-John




On Fri, Jan 11, 2013 at 12:39 PM, Longwing, LJ CTR MDA/IC 
lj.longwing@mda.mil wrote:

 Joe,
 I used to be confused about Twitter as wellbut look at it as just
 another notification/reply loop.  You receive emails from Remedy,
 right?people want the ability to receive Text messages from
 RemedyTwitter is just another notification methodif people want
 their Remedy system to notify them on Twitter regarding the status of
 something going onsure, why not.

 -Original Message-
 From: Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
 Sent: Friday, January 11, 2013 11:35 AM
 To: arslist@ARSLIST.ORG
 Subject: Re: ServiceNow as SRM replacement?

 I don't get that twitter and RSS integration and the need for that either.
 I can understand the need for available OTB integrations to other mass
 communication media such as maybe Skype or NetMeeting.

 But Twitter? To tweet what exactly?

 Oh I just logged into Remedy and am now at my home page, I got 14
 incidents assigned to me and I'm on my first cup of can't tell you what
 kind of
 beverage!! Yay!!

 Nay...

 Point is what kind of a business use would twitter integrations really
 serve? Apart from everyone uses it these days and it would be nice to be
 able to communicate with users from there.. You could do it on cleaner
 tools like Skype or NetMeeting or good old email.

 -Original Message-
 From: Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
 Sent: Friday, January 11, 2013 9:36 AM
 To: arslist@ARSLIST.ORG
 Subject: Re: ServiceNow as SRM replacement?

 A former colleague who is very knowledgeable with Remedy started working
 with Service Now a few years back.  The last time I heard from him, he
 seemed to be pretty happy with the capabilities of Service Now.  I've not
 tried it any further than watching demos, but it didn't seem that great to
 me.  However, since someone whose opinion on Remedy I trust seems to think
 highly of it, I don't think we can completely dismiss it.

 Remedy is great, but there are some things that hold it back.  All ITSM
 apps should have WYSIWYG editors on the Notes fields, for example.  Real
 SSO where you don't have to log in to the application at all if you are on
 your corporate network should be included out of the box.  The GUI should
 be streamlined even further instead of going back to adding even more tabs
 like
 8.0 does (although to be fair, while I am not happy to see a return of the
 Categorization tab, my users are.)  Remedy is a great toolset and I still
 think the best ITSM suite out there, but there needs to be a lot of
 movement forward and in some cases disruptive redesign to stay in the lead.
  I'd much rather see BMC focus on continuing to clean up the interface
 before they add more features like Twitter integrations and stuff that
 isn't as important.

 Thanks,

 Shawn Pierson
 Remedy Developer | Energy Transfer


 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
 Sent: Thursday, January 10, 2013 5:38 PM
 To: arslist@ARSLIST.ORG
 Subject: ServiceNow as SRM replacement?

 All,
 A little birdie was chirping the other day and I heard something about SNow
 having an integration or some type of implementation scenario where it is
 taking the place of SRM But still have AR and ITSM on the fulfillment side.
 I'm sure it's possible but my question to you folks
 is:
 1. Have you done it
 2. If so, what gives? How'd it go?

 I understand the drawbacks so we don't have to go there but feel free if
 you'd like :)

 Sent from my iPhone


 
 ___
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 Answers
 Are, and have been for 20 years

 Private and confidential as detailed here:
 http://www.energytransfer.com/mail_disclaimer.aspx .  If you cannot access
 the link, please e-mail sender.


 
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-- 

*John Sundberg*
Kinetic Data, Inc.
Your Business. Your Process.

*Save The Date! *Second Annual KEG (Kinetic Enthusiasts Group)
Feb. 25th - March 1st in Denver, CO. For more information click here -

Re: ServiceNow as SRM replacement?

[Ken Pritchard]

Or maybe folks are opting for less functionality with these types of systems - 
less bells and whistles - just do whats needed to get the job done. 
  - Original Message - 
  From: Joe D'Souza 
  Newsgroups: public.remedy.arsystem.general
  To: arslist@ARSLIST.ORG 
  Sent: Friday, January 11, 2013 1:08 PM
  Subject: Re: ServiceNow as SRM replacement?


  ** 
   

  Like this person said - cost of the product itself. Sometimes a short term 
vision for short term gains can lead to long term losses. Then again it could 
be lack of funding itself. With the economy that is perhaps barely recovering, 
I would think that is more of a reason than a lack of vision of long term 
losses. They just take that chance of shooting themselves in the foot and then 
see how far you can run J.

   

  Joe

   


--

  From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Lisa Kemes
  Sent: Friday, January 11, 2013 8:52 AM
  To: arslist@ARSLIST.ORG
  Subject: Re: ServiceNow as SRM replacement?

   

  ** 

  Why do people feel the need to switch to Service Now to begin with?  Just 
curious.

   

  Lisa Kemes

  On Thu, Jan 10, 2013 at 6:37 PM, Tauf Chowdhury taufc...@gmail.com wrote:

  All,
  A little birdie was chirping the other day and I heard something about
  SNow having an integration or some type of implementation scenario
  where it is taking the place of SRM But still have AR and ITSM on the
  fulfillment side. I'm sure it's possible but my question to you folks
  is:
  1. Have you done it
  2. If so, what gives? How'd it go?

  I understand the drawbacks so we don't have to go there but feel free
  if you'd like :)

  Sent from my iPhone 

  _ARSlist: Where the Answers Are and have been for 20 years_

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Re: ServiceNow as SRM replacement?

[Joe D'Souza]

I get that. But I just do not see it as a professional tool to do that. I
can understand Skype or NetMeeting or iMessage or blackberry message center,
or even Whats App or silly messaging applications like that - which are not
news feeds literally the world can see.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC
Sent: Friday, January 11, 2013 1:40 PM
To: arslist@ARSLIST.ORG
Subject: Re: ServiceNow as SRM replacement?

Joe,
I used to be confused about Twitter as wellbut look at it as just
another notification/reply loop.  You receive emails from Remedy,
right?people want the ability to receive Text messages from
RemedyTwitter is just another notification methodif people want
their Remedy system to notify them on Twitter regarding the status of
something going onsure, why not.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Friday, January 11, 2013 11:35 AM
To: arslist@ARSLIST.ORG
Subject: Re: ServiceNow as SRM replacement?

I don't get that twitter and RSS integration and the need for that either. I
can understand the need for available OTB integrations to other mass
communication media such as maybe Skype or NetMeeting.

But Twitter? To tweet what exactly?

Oh I just logged into Remedy and am now at my home page, I got 14 incidents
assigned to me and I'm on my first cup of can't tell you what kind of
beverage!! Yay!!

Nay...

Point is what kind of a business use would twitter integrations really
serve? Apart from everyone uses it these days and it would be nice to be
able to communicate with users from there.. You could do it on cleaner tools
like Skype or NetMeeting or good old email.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Friday, January 11, 2013 9:36 AM
To: arslist@ARSLIST.ORG
Subject: Re: ServiceNow as SRM replacement?

A former colleague who is very knowledgeable with Remedy started working
with Service Now a few years back.  The last time I heard from him, he
seemed to be pretty happy with the capabilities of Service Now.  I've not
tried it any further than watching demos, but it didn't seem that great to
me.  However, since someone whose opinion on Remedy I trust seems to think
highly of it, I don't think we can completely dismiss it.

Remedy is great, but there are some things that hold it back.  All ITSM apps
should have WYSIWYG editors on the Notes fields, for example.  Real SSO
where you don't have to log in to the application at all if you are on your
corporate network should be included out of the box.  The GUI should be
streamlined even further instead of going back to adding even more tabs like
8.0 does (although to be fair, while I am not happy to see a return of the
Categorization tab, my users are.)  Remedy is a great toolset and I still
think the best ITSM suite out there, but there needs to be a lot of movement
forward and in some cases disruptive redesign to stay in the lead.  I'd much
rather see BMC focus on continuing to clean up the interface before they add
more features like Twitter integrations and stuff that isn't as important.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Thursday, January 10, 2013 5:38 PM
To: arslist@ARSLIST.ORG
Subject: ServiceNow as SRM replacement?

All,
A little birdie was chirping the other day and I heard something about SNow
having an integration or some type of implementation scenario where it is
taking the place of SRM But still have AR and ITSM on the fulfillment side.
I'm sure it's possible but my question to you folks
is:
1. Have you done it
2. If so, what gives? How'd it go?

I understand the drawbacks so we don't have to go there but feel free if
you'd like :)

Sent from my iPhone


___
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Private and confidential as detailed here:
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the link, please e-mail sender.


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Re: ServiceNow as SRM replacement?

[Pierson, Shawn]

I see some value in the Twitter integration specifically for companies that 
communicate publicly with their external customers and track their tickets in 
Remedy.  For example, if you were a cable TV provider, you could use Remedy to 
send out Tweets similar to the broadcast functionality to alert your users to 
an outage.  That way your users could proactively follow you on Twitter and be 
able to see that you had a problem that you were working on before they even 
logged in.  The same could apply to Change Management/Asset Management on 
alerting the public when you had a planned outage coming up in the near future.

That being said, while I can see some value in it, I think it was low hanging 
fruit for BMC and seemed good from a marketing standpoint.  It sounds much 
cooler to say that you integrated your product with Twitter than speeding up 
the time of a CMDB Reconciliation by 20%, for example.  Personally, I think the 
email integration enhancements (the RBE stuff) in 8.x is much more useful and 
compelling than the Twitter integration.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Friday, January 11, 2013 12:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: ServiceNow as SRM replacement?

I don't get that twitter and RSS integration and the need for that either. I 
can understand the need for available OTB integrations to other mass 
communication media such as maybe Skype or NetMeeting.

But Twitter? To tweet what exactly?

Oh I just logged into Remedy and am now at my home page, I got 14 incidents 
assigned to me and I'm on my first cup of can't tell you what kind of
beverage!! Yay!!

Nay...

Point is what kind of a business use would twitter integrations really serve? 
Apart from everyone uses it these days and it would be nice to be able to 
communicate with users from there.. You could do it on cleaner tools like Skype 
or NetMeeting or good old email.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Friday, January 11, 2013 9:36 AM
To: arslist@ARSLIST.ORG
Subject: Re: ServiceNow as SRM replacement?

A former colleague who is very knowledgeable with Remedy started working with 
Service Now a few years back.  The last time I heard from him, he seemed to be 
pretty happy with the capabilities of Service Now.  I've not tried it any 
further than watching demos, but it didn't seem that great to me.  However, 
since someone whose opinion on Remedy I trust seems to think highly of it, I 
don't think we can completely dismiss it.

Remedy is great, but there are some things that hold it back.  All ITSM apps 
should have WYSIWYG editors on the Notes fields, for example.  Real SSO where 
you don't have to log in to the application at all if you are on your corporate 
network should be included out of the box.  The GUI should be streamlined even 
further instead of going back to adding even more tabs like
8.0 does (although to be fair, while I am not happy to see a return of the 
Categorization tab, my users are.)  Remedy is a great toolset and I still think 
the best ITSM suite out there, but there needs to be a lot of movement forward 
and in some cases disruptive redesign to stay in the lead.  I'd much rather see 
BMC focus on continuing to clean up the interface before they add more features 
like Twitter integrations and stuff that isn't as important.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Thursday, January 10, 2013 5:38 PM
To: arslist@ARSLIST.ORG
Subject: ServiceNow as SRM replacement?

All,
A little birdie was chirping the other day and I heard something about SNow
having an integration or some type of implementation scenario where it is
taking the place of SRM But still have AR and ITSM on the fulfillment side.
I'm sure it's possible but my question to you folks
is:
1. Have you done it
2. If so, what gives? How'd it go?

I understand the drawbacks so we don't have to go there but feel free if
you'd like :)

Sent from my iPhone


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Where 

ServiceNow as SRM replacement?

[John Baker]

 Joe D'Souza scribed:

 I get that. But I just do not see it as a professional tool to do that.

But it's worse than that: Twitter is banned by many corporate proxies so 
whether it's Remedy On Premises or Remedy On Demand, good luck in 
persuading the average corporate IT Compliance/Security team that an 
exception should be made for Twitter.



John

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Re: ServiceNow as SRM replacement?

[Rackley, James]

Are you saying that SNOW is separating it's Service Catalog from the rest of 
its platform?

I haven't spoken to my sales guy since December, but you would think he would 
have mentioned it.

What I do know is that you can point your SNOW implementation at Remedy.  That 
has been there the whole time.  However, you always receive the entire SNOW 
platform no matter which piece(s) you choose to use.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Friday, January 11, 2013 1:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: ServiceNow as SRM replacement?

** 

Really? What's it called?

 

Joe

 



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Friday, January 11, 2013 9:01 AM
To: arslist@ARSLIST.ORG
Subject: Re: ServiceNow as SRM replacement?

 

Could be the ole grass is greener on the other side bit. 

For the specific thing that I was talking about, it seems that SNow is making a 
push to get their foot in the door by offering their service catalog 
functionality sitting in top of Remedy. 



Sent from my iPhone


On Jan 11, 2013, at 8:53 AM, Lisa Kemes lisa.ke...@gmail.com wrote:

** 

Why do people feel the need to switch to Service Now to begin with?  
Just curious.

 

Lisa Kemes

On Thu, Jan 10, 2013 at 6:37 PM, Tauf Chowdhury taufc...@gmail.com 
wrote:

All,
A little birdie was chirping the other day and I heard something about
SNow having an integration or some type of implementation scenario
where it is taking the place of SRM But still have AR and ITSM on the
fulfillment side. I'm sure it's possible but my question to you folks
is:
1. Have you done it
2. If so, what gives? How'd it go?

I understand the drawbacks so we don't have to go there but feel free
if you'd like :)

Sent from my iPhone 

_ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where 
the Answers Are and have been for 20 years_

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Re: ServiceNow as SRM replacement?

[Tauf Chowdhury]

James, I don't know the details. I'm gonna go find a forum or the SNOW
wiki and see if I can report back with something concrete.

Sent from my iPhone

On Jan 11, 2013, at 2:29 PM, Rackley, James james.a.rack...@uscg.mil wrote:

 Are you saying that SNOW is separating it's Service Catalog from the rest of 
 its platform?

 I haven't spoken to my sales guy since December, but you would think he would 
 have mentioned it.

 What I do know is that you can point your SNOW implementation at Remedy.  
 That has been there the whole time.  However, you always receive the entire 
 SNOW platform no matter which piece(s) you choose to use.

 -Original Message-
 From: Action Request System discussion list(ARSList) 
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
 Sent: Friday, January 11, 2013 1:19 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: ServiceNow as SRM replacement?

 **

 Really? What's it called?



 Joe



 

 From: Action Request System discussion list(ARSList) 
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
 Sent: Friday, January 11, 2013 9:01 AM
 To: arslist@ARSLIST.ORG
 Subject: Re: ServiceNow as SRM replacement?



 Could be the ole grass is greener on the other side bit.

 For the specific thing that I was talking about, it seems that SNow is making 
 a push to get their foot in the door by offering their service catalog 
 functionality sitting in top of Remedy.



 Sent from my iPhone


 On Jan 11, 2013, at 8:53 AM, Lisa Kemes lisa.ke...@gmail.com wrote:

**

Why do people feel the need to switch to Service Now to begin with?  Just 
 curious.



Lisa Kemes

On Thu, Jan 10, 2013 at 6:37 PM, Tauf Chowdhury taufc...@gmail.com wrote:

All,
A little birdie was chirping the other day and I heard something about
SNow having an integration or some type of implementation scenario
where it is taking the place of SRM But still have AR and ITSM on the
fulfillment side. I'm sure it's possible but my question to you folks
is:
1. Have you done it
2. If so, what gives? How'd it go?

I understand the drawbacks so we don't have to go there but feel free
if you'd like :)

Sent from my iPhone

 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: 
 Where the Answers Are and have been for 20 years_

 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for 20 years

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Re: ServiceNow as SRM replacement?

[Joe D'Souza]

I recall bringing that up at the last RUG as being the stumbling block at
about over 50% of sites I worked at that would raise firewall alarms at even
something more acceptable like mail.yahoo.com or hotmail.com.

Tools like NetMeeting, WebEx, Skype etc. are not a issue at 50% of these
kind of sites that ban other communication sites. That brings about 70% of
sites that may accept those as opposed to twitter..

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Baker
Sent: Friday, January 11, 2013 2:13 PM
To: arslist@ARSLIST.ORG
Subject: ServiceNow as SRM replacement?

  Joe D'Souza scribed:
 
  I get that. But I just do not see it as a professional tool to do that.

But it's worse than that: Twitter is banned by many corporate proxies so 
whether it's Remedy On Premises or Remedy On Demand, good luck in 
persuading the average corporate IT Compliance/Security team that an 
exception should be made for Twitter.


John

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Re: ServiceNow as SRM replacement?

[Jim Manara]

The reason multiple products succeed in the market place (Windows, MAC) or
(Android, iOS) is because they address a need for some number of users. 
Look at the history of Project Management or Report Writing software.

Having spent a number of years in the Software Industry, the worst thing
to base a decision on is the offered price of new software.  The companies
stock value is based on new sales and growth of customer base.  The
dollars received for these elements are secondary to the volume.  Hence
your favorite salesperson is ready focus on price and how they will beat
any competitive offer.

The true measure is the value your organization will receive from the
software.  There is a place for both Remedy and SNOW.  The key is knowing
where your organization realizes the most value.

Jim Manara
jim.man...@thecambiaregroup.com
480-273-0934

Growth is Change,
Change is Cambiare!

 Couple comments:

 1. The cost of SNOW implementation and 5 years of licenses was still
 cheaper than our incomplete Remedy implementation (in our scenario)

 I can sell you a marble - that will cost less than SNOW implementation and
 5 years licenses. That is sort of a misleading thing to consider.
 The REAL question is -- does your company
 -operate better
 -operate faster
 -positioned for flexibility

 Because - reality is -- a company is willing to pay more - for a solution
 that gives them
 -operate better
 -operate faster
 -positioned for flexibility
  (so cost is a bad litmus test, unfortunately - just an easy litmus test)
  *** We should come up with a way to measure improvement.
 (that could really end some debates) (Maybe nobody creates such a test -
 because nobody actually wants to know (hm))

 From what I hear from SNOW converts is that they are not
 -operating better
 -operating faster
 -positioned for flexibility

 They are just using a different tool - almost a big net 0.
 (which is a waste of time/money/attention)

 2. SNOW is working with FEDRAMP to be an authorized cloud vendor for the
 US
 Federal Gov
 *** This is a good thing for SNOW

 3. SNOW has worked in every browser type I have tried (I'm looking at you
 SRM 8)
 *** To me -- this is showstopper type of stuff (1 and 2 above -- these are
 debates) -- having people (customers) not be able to use your self-service
 unless they fall under your See list of supported browsers is quite
 limiting and is an unwise position to be in.


 *** I KNOW THIS IS PRO KINETIC STATEMENT ***
 The real benefit (low hanging fruit) for most Remedy customers right now
 is
 Self Service/Request Management…
 IMHO - the lowest hanging fruit - is to just hang an enhancement on to
 your
 existing solution (whether ITSM 7.6.x, 7,6,custom,???)
 This is the Kinetic approach -- install a module (Kinetic Request) -- and
 start configuring your Self Service…
 To me - it makes NO SENSE to upgrade your world to v8 just to get SRM8
 etc…
 (crazy)

 Just install Calendar -- start configuring your calendars -- no need to
 upgrade the whole shooting match.

 Just install Surveys -- start configuring your surveys -- no need to
 upgrade the whole shooting match.
 etc...

 The BMC ITSM approach of swallow whole pill is an unwise approach for a
 customer.
 You should only touch what needs touching :) (Isn't that a fundamental of
 good operations management???)
 Upgrading Incident,Change,CMDB, Asset, SLM, RKM, blah blah blah -- to get
 a
 nicer looking SRM - is [fill in blank]!!!

 (((I should probably say You should only touch what needs touching™ )))
 (Not sure if that character will make it through email programs (it was a
 T
 M (trademark))

 Wouldn't it seem like a better approach to be something like this:

 1) Solid ARS
 2) Solid ITSM base -- Incident,Chg, etc… (All modular)
 3) Functional enhancements:
 Calendaring
 Surveying
 Purchasing
 Knowledge Mgmt
 Dashboards
 Costing
 Time Mgmt
 Proj Mgmt
 (the list goes on)

 Instead of getting a new (more solid) ITSM base over and over?

 Could you imagine the breadth of functionality that could be built if the
 base quit changing?
 (Oh - and BTW - the added functionality is selectable -- so you don't
 have to have it - if not relevant)

 Maybe I should design a new ITSM world.
 (Any takers???)

 We could build a consortium -- each member company would pay $10k/year --
 with unlimited usage…

 I bet we could get 50 companies to start pretty easily.  Then after V1 --
 we would get 200 companies to join...



 -John




 --

 *John Sundberg*
 Kinetic Data, Inc.
 Your Business. Your Process.

 *Save The Date! *Second Annual KEG (Kinetic Enthusiasts Group)
 Feb. 25th - March 1st in Denver, CO. For more information click here -
 KEGhttp://www.kineticdata.com/Events/KEG.html

 651-556-0930 I john.sundb...@kineticdata.com
 www.kineticdata.com I community.kineticdata.com

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Re: ServiceNow as SRM replacement?

[Jason Miller]

I think a use case is broadcast type notifications.  You setup a private
twitter where you have to approve the followers.  Then they can get instant
notifications on mobile, email, web page, etc.  Also it is mode
of communication that is not dependent on your network.  Your network can
be completely down and people can still receive a twitter message.  Granted
the Remedy integration probably doesn't help much if the network is down
unless you have a modem on your Remedy server (we did until about 4 years
ago).

Jason


On Fri, Jan 11, 2013 at 10:39 AM, Longwing, LJ CTR MDA/IC 
lj.longwing@mda.mil wrote:

 Joe,
 I used to be confused about Twitter as wellbut look at it as just
 another notification/reply loop.  You receive emails from Remedy,
 right?people want the ability to receive Text messages from
 RemedyTwitter is just another notification methodif people want
 their Remedy system to notify them on Twitter regarding the status of
 something going onsure, why not.

 -Original Message-
 From: Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
 Sent: Friday, January 11, 2013 11:35 AM
 To: arslist@ARSLIST.ORG
 Subject: Re: ServiceNow as SRM replacement?

 I don't get that twitter and RSS integration and the need for that either.
 I can understand the need for available OTB integrations to other mass
 communication media such as maybe Skype or NetMeeting.

 But Twitter? To tweet what exactly?

 Oh I just logged into Remedy and am now at my home page, I got 14
 incidents assigned to me and I'm on my first cup of can't tell you what
 kind of
 beverage!! Yay!!

 Nay...

 Point is what kind of a business use would twitter integrations really
 serve? Apart from everyone uses it these days and it would be nice to be
 able to communicate with users from there.. You could do it on cleaner
 tools like Skype or NetMeeting or good old email.

 -Original Message-
 From: Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
 Sent: Friday, January 11, 2013 9:36 AM
 To: arslist@ARSLIST.ORG
 Subject: Re: ServiceNow as SRM replacement?

 A former colleague who is very knowledgeable with Remedy started working
 with Service Now a few years back.  The last time I heard from him, he
 seemed to be pretty happy with the capabilities of Service Now.  I've not
 tried it any further than watching demos, but it didn't seem that great to
 me.  However, since someone whose opinion on Remedy I trust seems to think
 highly of it, I don't think we can completely dismiss it.

 Remedy is great, but there are some things that hold it back.  All ITSM
 apps should have WYSIWYG editors on the Notes fields, for example.  Real
 SSO where you don't have to log in to the application at all if you are on
 your corporate network should be included out of the box.  The GUI should
 be streamlined even further instead of going back to adding even more tabs
 like
 8.0 does (although to be fair, while I am not happy to see a return of the
 Categorization tab, my users are.)  Remedy is a great toolset and I still
 think the best ITSM suite out there, but there needs to be a lot of
 movement forward and in some cases disruptive redesign to stay in the lead.
  I'd much rather see BMC focus on continuing to clean up the interface
 before they add more features like Twitter integrations and stuff that
 isn't as important.

 Thanks,

 Shawn Pierson
 Remedy Developer | Energy Transfer


 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
 Sent: Thursday, January 10, 2013 5:38 PM
 To: arslist@ARSLIST.ORG
 Subject: ServiceNow as SRM replacement?

 All,
 A little birdie was chirping the other day and I heard something about SNow
 having an integration or some type of implementation scenario where it is
 taking the place of SRM But still have AR and ITSM on the fulfillment side.
 I'm sure it's possible but my question to you folks
 is:
 1. Have you done it
 2. If so, what gives? How'd it go?

 I understand the drawbacks so we don't have to go there but feel free if
 you'd like :)

 Sent from my iPhone


 
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 Answers
 Are, and have been for 20 years

 Private and confidential as detailed here:
 http://www.energytransfer.com/mail_disclaimer.aspx .  If you cannot access
 the link, please e-mail sender.


 
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Re: ServiceNow as SRM replacement?

[Jason Miller]

I just realized NetMeeting is a GoToMeeting product.  I was trying to
figure out who was still using MS Net Meeting :)

Jason


On Fri, Jan 11, 2013 at 12:03 PM, Joe D'Souza jdso...@shyle.net wrote:

 NetMeeting

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Re: ServiceNow as SRM replacement?

[Joe D'Souza]

I meant that and similar products. JoinMe is another.. those kind make more
sense than twitter as they even give you capability of remote control. Skype
allows for remote control too.. Could be quite useful for a internal IT
helpdesk for remote staff..

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Friday, January 11, 2013 4:48 PM
To: arslist@ARSLIST.ORG
Subject: Re: ServiceNow as SRM replacement?

 

** 

I just realized NetMeeting is a GoToMeeting product.  I was trying to figure
out who was still using MS Net Meeting :)

 

Jason

 

 

On Fri, Jan 11, 2013 at 12:03 PM, Joe D'Souza jdso...@shyle.net wrote:

NetMeeting 


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Re: ServiceNow as SRM replacement?

[Dale Hurtt]

 All,
 A little birdie was chirping the other day and I heard something about
 SNow having an integration or some type of implementation scenario
 where it is taking the place of SRM But still have AR and ITSM on the
 fulfillment side. I'm sure it's possible but my question to you folks
 is:
 1. Have you done it
 2. If so, what gives? How'd it go?
 
 I understand the drawbacks so we don't have to go there but feel free
 if you'd like :)
 
 Sent from my iPhone

Interesting rumor. Although I cannot say I disbelieve it – I have seen 
customers throw away $10M in Tivoli work, so getting one competitor's ITSM 
system to replace the module of another competitor's is certainly within the 
bounds of believability – it does seem likely to fail.

My background: I have a customer considering moving to ServiceNow (and many 
other products have been considered, and they are still on Remedy, so don't try 
to imply anything from this statement) for a number of reasons. I decided to 
understand what ServiceNow was truly offering, because their demo looked damned 
good. So, I went out and got my own development instance of ServiceNow will all 
the modules on it.

ServiceNow came up recently when what appeared to be a troll made a statement 
(then ran) about how much better SNOW was than BMC Remedy ITSM. Doug M. came 
online to refute the parts of what he said about BMC's product. One statement 
he made about the competitor was that its *application suite* was much less 
mature than Remedy's. He is absolutely correct. If you want to do ITIL with 
their ITSM product, you likely have a bit of coding to do. SNOW's philosophy is 
the build up from the base applications. Currently they are in a state much 
better than the old Help Desk templates (if you remember them), and probably 
even Help Desk 3.0 – but not much more. They can show you a bunch of bells and 
whistles, but when it comes to the richness of the relationships between 
modules, it is just not there.

Now that may be good for your customer. Maybe they are the types that like to 
kid themselves that they are doing best practices and following ITIL when 
in reality the inmates are running the asylum with management's blessing. (We 
have all been to that shop, 'eh?) A minimalist approach might be just the 
ticket. Better than taking a complex, rich app like Remedy's and cutting or 
turning off major chunks of it.

If your customer is not even close to standard – say a government entity :^) – 
and they have a lot of special requirements, it might be easier to build up 
from SNOW without all of that clutter you might not use. Who knows? But the 
initial pricing, which is what so many frustrated customers who are considering 
switching from whatever vendor they have, are considering. How little will it 
cost me to get out from under what I have now.

Under the covers SNOW is like Remedy ARS in many (general) respects. You put 
fields on forms and that creates the underlying database structure for you. You 
fill out forms and put in logic and it creates workflow for you. It has a fully 
graphical editor for some (but not all) workflow that allows admins to 
develop. Neat stuff, but in the end, very similar to ARS.

So, would you bet on using Remedy as a front-end to, say one of CA's modules? I 
don't think so. For that reason alone, I think using SNOW to front-end SRM is 
lunacy. Doesn't mean someone isn't trying it though. From SNOW's perspective, 
it is a toehold to replace one part of a legacy system. It is just one step 
towards replacing all the rest, and they just might be willing to take a bet on 
that, if the customer is big enough.

Interesting idea though.

For all those out there curious about SNOW, you can get on their demo servers, 
for free, as a full-blown admin, and start coding away. (Don't expect to find 
it there the next day, however, as they re-image the machines most nights.) 
THAT will give you a real feel for how easy - or hard - it is to develop in 
SNOW.

When my customer first got serious about SNOW, I went to their classes in San 
Diego (at my own expense). I got excited about the product, purely from a 
developer's viewpoint. It is cool. But, implement a major customer in six 
months? Get serious!

Dale Hurtt
SPEC IT LLC

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Re: ServiceNow as SRM replacement? (marginally OT, sanity check)

[McClure, Don]

I'll select Joe's posting as a reply point—knowing that others have added more 
information.

The University of North Texas System investigated SNOW as a Remedy 
replacement—by the way, our current System administration is in an ABR mode 
(yes, Anybody But Remedy).

SNOW Pluses—a more complete package for Incident, Change, Knowledge, 
notification management in many modes, SRM, [primitive] SLM, discovery, CMDB, 
very versatile reporting on almost any data in the system—and a built-in 
console for some smartphone devices. No add-ons, no options needed, all one 
complete price.  Such may also be a disadvantage, as SNOW requires a fixed 
(named-user) license for several activities where BMC/ITSM does not do so.

SNOW Minuses—significant configuration work to ensure that established workflow 
actually matches processes already in place; very skeletal Customer Portal 
(building items is easy—replicating them to the non-login portal is difficult 
enough that their consultant failed to do it at a users' group demo!!), clumsy 
publication/updating of Knowledge Articles; attractive but marginally 
functional dashboards.

Summary—at UNT, SNOW was only seen as a complete, hosted, subscription, 
no-infrastructure replacement for BMC ITSM—not just a frontend replacement for 
SRM.

rant enclosed
Then, the price:  quote to us for an annual subscription was 4.0 times our 
current maintenance to BMC for ITSM, ADDM, Knowledge.  I will gladly share 
further details as to our sizing, but comparison of sizing for proposed SNOW vs 
current BMC/ITSM is another very large discussion (will occupy lots of room if 
included here).

So, our budget folks balked on the $$$--and were sold on SNOW up until that 
point.  Further, the initial start-up contract quote was nearly 80% of our 
current BMC/ITSM support cost.  Of course, group making this decision is trying 
to be parent/supplier to the University, and said group is basically not 
accustomed to following any IT processes at all—and further in denial that most 
University groups are already well-entrenched in Incident processes, at least.  
Therefore, our budget folks have returned us to examining other product 
candidates—without senior administration having said anything about compelling 
non-process folks to actually USE the successor toolkit when selected.
/rant

I can definitely see why large corporation was initially excited, and then 
returned to the BMC fold when they realized just how much configuration (no, 
not customization!!!) was required for their particular usage of SNOW.  We saw 
some very large Serv Mgmt delegations at two SNOW user group meeting, each 
representing rather smaller entities than our University.

Your mileage may vary…

Don W. McClure, P.E.
Call Tracking Administration
University of North Texas
dwmac @ unt . Edu

Cost, schedule, features……choose two



From: Joe D'Souza jdso...@shyle.netmailto:jdso...@shyle.net
Organization: Shyle Networks
Reply-To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG 
arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Date: Fri, 11 Jan 2013 13:08:21 -0500
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG 
arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: ServiceNow as SRM replacement?

**

Like this person said – cost of the product itself. Sometimes a short term 
vision for short term gains can lead to long term losses. Then again it could 
be lack of funding itself. With the economy that is perhaps barely recovering, 
I would think that is more of a reason than a lack of vision of long term 
losses. They just take that chance of shooting themselves in the foot and then 
see how far you can run :).

Joe


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Lisa Kemes
Sent: Friday, January 11, 2013 8:52 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: ServiceNow as SRM replacement?

**
Why do people feel the need to switch to Service Now to begin with?  Just 
curious.

Lisa Kemes
On Thu, Jan 10, 2013 at 6:37 PM, Tauf Chowdhury 
taufc...@gmail.commailto:taufc...@gmail.com wrote:
All,
A little birdie was chirping the other day and I heard something about
SNow having an integration or some type of implementation scenario
where it is taking the place of SRM But still have AR and ITSM on the
fulfillment side. I'm sure it's possible but my question to you folks
is:
1. Have you done it
2. If so, what gives? How'd it go?

I understand the drawbacks so we don't have to go there but feel free
if you'd like :)

Sent from my iPhone
_ARSlist: Where the Answers Are and have been for 20 years_

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