Re: OT: Email distribution services

[Steve Kallestad]

I've been down that rabbit hole and the potential problems are an enormous
headache.

The problem with using a commercial service to handle your mailing list is
that you're very dependent on not only their infrastructure, but their
reputation as well.

All it takes is one of their *other* customers to end up on a spammer list
for your messages to have problems with delivery.  Not to mention your own
messaging setup could trigger auto-flagging of that company as a spammer.

If you can avoid it, you're better off handling things internally with
whatever infrastructure you have in place.  Otherwise you run the danger of
learning way more about email delivery than anybody should ever really know.

If you have to go external, choose a service that will leverage your own
companies hostnames for delivery.
(autonotifications.yourcompany.comrather than
mail.biglistprovider.com) so that when you do end up having users with
flagged messages you can whitelist without having to whitelist a plethora
of other companies at the same time.

And if you do that, you want to make sure you use
SPF/DomainKeys/DKIM/SenderID again to ensure that your whitelisting is
valid.

It really is a simple thing that you want.  Unfortunately, spammers have
really mucked things up for the rest of us.

Sorry - I don't have a recommended provider.  I just had to throw my 2
cents in.

Steve

On Thu, Mar 14, 2013 at 2:23 PM, Joe Castleman wrote:

> **
> Howdy,
>
> I flagged this as off-topic since it really isn't a Remedy question per
> se, though it does involve a Remedy system.
>
> We need to send different kinds of notifications from ARS to various
> distribution lists.  We would rather not build up these lists within ARS
> (mainly because many of the recipients don't have Remedy access; also so I
> won't have to be the one maintaining the distribution groups; and finally
> so ARS would only have to send one message to 1-5 recipients instead of
> 487).  So we were thinking about setting up a separate server running
> Mailman, Listserv or similar, and maintain the distribution lists on that
> platform.
>
> However, management said, "why worry ourselves with more infrastructure?"
> and suggested looking into a commercial distribution service.  For example,
> when Pottery Barn/Gap/whatever sends out a weekly marketing email, at the
> end of the email it says "Powered by MegaSpammer" or some such.  Trouble
> is, these seem tailored to sending out feature-laden emails (as opposed to
> the plain text we need to send out), and to one particular distribution
> list.
>
> So, I'm back to looking for something like Mailman or Listserv, but paying
> someone else to take care of it (all we'd have to do is configure our
> mailing lists and send our messages).  Can anyone recommend something like
> this?  (Alternately we're thinking of getting a virtual server on the cloud
> somewhere like AWS, then installing Mailman on it, but then we'd still be
> on the hook for maintaining Mailman, and management prefers that we
> wouldn't even have to do that.)
>
> I wouldn't be surprised if I've overlooked something really obvious, but
> so far all I'm finding are the "Powered by SpamRockets" with the fancy HTML
> templates etc.
>
> Thanks,
>
> I'm Joe Castleman
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: CMDB RE Identification Rules

[Tauf Chowdhury]

To Peter's point, first make sure you are not getting duplicates from ADDM
by checking within the ADDM data set. Sometimes, something like network
adapter change can cause ADDM to think a machine is new and creates a new
record for it but to you, it looks like a dupe.

Sent from my iPhone

On Mar 14, 2013, at 5:34 PM, Peter Romain <
p.romain.arsl...@parsolutions.co.uk> wrote:

**

Which classes of CI’s are failing?



If the recon identification is finding duplicates can you see any data for
these duplicates that distinguish them? If so, use that data in the rules.



IMHO the otb identification rules are not so good so you might consider
using your own based on the data you’re getting.



I’ve also seen the ADDM integration create duplicates.





*From:* Action Request System discussion list(ARSList) [
mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Kathy
Morris
*Sent:* 14 March 2013 20:58
*To:* arslist@ARSLIST.ORG
*Subject:* Re: CMDB RE Identification Rules



**

I am not sure what else I can modify the identification rules to.

I am using the out of box rules and it is not working.

Which criteria should I add to the rules?



Thanks



*From:* Action Request System discussion list(ARSList) [
mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Roney
Samuel Varghese.
*Sent:* Thursday, March 14, 2013 4:56 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: CMDB RE Identification Rules



**

Nope no need for any additional workflows you can use the identification
rules to weed out duplicates.



Regards,

Roney Samuel Varghese.

Sent from my iPhone


On Mar 14, 2013, at 3:16 PM, Kathy Morris  wrote:

**

Hello everyone,



We are running RE jobs and getting “found multiple matches” with many
assets failing reconciliation.

We are using the out- of- box identification rules.

I looked in the knowledge base and it states that the ADDM Integration ID
may be another filter if your only source data is from ADDM.

We have data coming from ADDM and multiple sources.

Does anyone know what further identification rules that I can build to
identify these assets?

Do I need to create workflow/fields to build logic to identify assets?



We are on AR System and ITSM 7.6.4.



Thanks





_ARSlist: "Where the Answers Are" and have been for 20 years_

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_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Email distribution services

[Cecil, Ken]

We set up distribution lists on our corporate email system then just set Remedy 
to email the notification to the smtp address of the distribution list.

Example:   
dl-sap-ugrent-issue-not...@company.com

The members of the dl for our notifications are managed by the Service Desk.



Ken.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Castleman
Sent: Thursday, March 14, 2013 5:24 PM
To: arslist@ARSLIST.ORG
Subject: OT: Email distribution services

**
Howdy,

I flagged this as off-topic since it really isn't a Remedy question per se, 
though it does involve a Remedy system.

We need to send different kinds of notifications from ARS to various 
distribution lists.  We would rather not build up these lists within ARS 
(mainly because many of the recipients don't have Remedy access; also so I 
won't have to be the one maintaining the distribution groups; and finally so 
ARS would only have to send one message to 1-5 recipients instead of 487).  So 
we were thinking about setting up a separate server running Mailman, Listserv 
or similar, and maintain the distribution lists on that platform.

However, management said, "why worry ourselves with more infrastructure?" and 
suggested looking into a commercial distribution service.  For example, when 
Pottery Barn/Gap/whatever sends out a weekly marketing email, at the end of the 
email it says "Powered by MegaSpammer" or some such.  Trouble is, these seem 
tailored to sending out feature-laden emails (as opposed to the plain text we 
need to send out), and to one particular distribution list.

So, I'm back to looking for something like Mailman or Listserv, but paying 
someone else to take care of it (all we'd have to do is configure our mailing 
lists and send our messages).  Can anyone recommend something like this?  
(Alternately we're thinking of getting a virtual server on the cloud somewhere 
like AWS, then installing Mailman on it, but then we'd still be on the hook for 
maintaining Mailman, and management prefers that we wouldn't even have to do 
that.)

I wouldn't be surprised if I've overlooked something really obvious, but so far 
all I'm finding are the "Powered by SpamRockets" with the fancy HTML templates 
etc.

Thanks,

I'm Joe Castleman
_ARSlist: "Where the Answers Are" and have been for 20 years_



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Re: CMDB RE Identification Rules

[Peter Romain]

Which classes of CI’s are failing?

 

If the recon identification is finding duplicates can you see any data for 
these duplicates that distinguish them? If so, use that data in the rules.

 

IMHO the otb identification rules are not so good so you might consider using 
your own based on the data you’re getting.

 

I’ve also seen the ADDM integration create duplicates.

 

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris
Sent: 14 March 2013 20:58
To: arslist@ARSLIST.ORG
Subject: Re: CMDB RE Identification Rules

 

** 

I am not sure what else I can modify the identification rules to.

I am using the out of box rules and it is not working.

Which criteria should I add to the rules?

 

Thanks

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Roney Samuel Varghese.
Sent: Thursday, March 14, 2013 4:56 PM
To: arslist@ARSLIST.ORG
Subject: Re: CMDB RE Identification Rules

 

** 

Nope no need for any additional workflows you can use the identification rules 
to weed out duplicates. 

 

Regards,

Roney Samuel Varghese. 

Sent from my iPhone


On Mar 14, 2013, at 3:16 PM, Kathy Morris  wrote:

** 

Hello everyone,

 

We are running RE jobs and getting “found multiple matches” with many assets 
failing reconciliation.

We are using the out- of- box identification rules.

I looked in the knowledge base and it states that the ADDM Integration ID may 
be another filter if your only source data is from ADDM.

We have data coming from ADDM and multiple sources.

Does anyone know what further identification rules that I can build to identify 
these assets?

Do I need to create workflow/fields to build logic to identify assets?

 

We are on AR System and ITSM 7.6.4.

 

Thanks

 

 

_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

_ARSlist: "Where the Answers Are" and have been for 20 years_


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Re: OT: Email distribution services

[David Ferguson]

Take a look at mailgun.net and their concept of mailing lists.  It's an
enterprise quality service, affordable, and easy to setup/use.

thanks,

David

On Thu, Mar 14, 2013 at 5:23 PM, Joe Castleman wrote:

> **
> Howdy,
>
> I flagged this as off-topic since it really isn't a Remedy question per
> se, though it does involve a Remedy system.
>
> We need to send different kinds of notifications from ARS to various
> distribution lists.  We would rather not build up these lists within ARS
> (mainly because many of the recipients don't have Remedy access; also so I
> won't have to be the one maintaining the distribution groups; and finally
> so ARS would only have to send one message to 1-5 recipients instead of
> 487).  So we were thinking about setting up a separate server running
> Mailman, Listserv or similar, and maintain the distribution lists on that
> platform.
>
> However, management said, "why worry ourselves with more infrastructure?"
> and suggested looking into a commercial distribution service.  For example,
> when Pottery Barn/Gap/whatever sends out a weekly marketing email, at the
> end of the email it says "Powered by MegaSpammer" or some such.  Trouble
> is, these seem tailored to sending out feature-laden emails (as opposed to
> the plain text we need to send out), and to one particular distribution
> list.
>
> So, I'm back to looking for something like Mailman or Listserv, but paying
> someone else to take care of it (all we'd have to do is configure our
> mailing lists and send our messages).  Can anyone recommend something like
> this?  (Alternately we're thinking of getting a virtual server on the cloud
> somewhere like AWS, then installing Mailman on it, but then we'd still be
> on the hook for maintaining Mailman, and management prefers that we
> wouldn't even have to do that.)
>
> I wouldn't be surprised if I've overlooked something really obvious, but
> so far all I'm finding are the "Powered by SpamRockets" with the fancy HTML
> templates etc.
>
>  Thanks,
>
> I'm Joe Castleman
> _ARSlist: "Where the Answers Are" and have been for 20 years_




-- 


  *David A. Ferguson
*Yurbi® - Bring Your Data to Life *
*
Work: 571-354-0515
Fax: 702-974-2704
Email: david.fergu...@5kfish.com
http://www.linkedin.com/in/davferg
http://www.twitter.com/davferg5000

5000fish, Inc. 
2850 W. Horizon Ridge Parkway
Suite 200
Henderson, NV 89052



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OT: Email distribution services

[Joe Castleman]

Howdy,

I flagged this as off-topic since it really isn't a Remedy question per se,
though it does involve a Remedy system.

We need to send different kinds of notifications from ARS to various
distribution lists.  We would rather not build up these lists within ARS
(mainly because many of the recipients don't have Remedy access; also so I
won't have to be the one maintaining the distribution groups; and finally
so ARS would only have to send one message to 1-5 recipients instead of
487).  So we were thinking about setting up a separate server running
Mailman, Listserv or similar, and maintain the distribution lists on that
platform.

However, management said, "why worry ourselves with more infrastructure?"
and suggested looking into a commercial distribution service.  For example,
when Pottery Barn/Gap/whatever sends out a weekly marketing email, at the
end of the email it says "Powered by MegaSpammer" or some such.  Trouble
is, these seem tailored to sending out feature-laden emails (as opposed to
the plain text we need to send out), and to one particular distribution
list.

So, I'm back to looking for something like Mailman or Listserv, but paying
someone else to take care of it (all we'd have to do is configure our
mailing lists and send our messages).  Can anyone recommend something like
this?  (Alternately we're thinking of getting a virtual server on the cloud
somewhere like AWS, then installing Mailman on it, but then we'd still be
on the hook for maintaining Mailman, and management prefers that we
wouldn't even have to do that.)

I wouldn't be surprised if I've overlooked something really obvious, but so
far all I'm finding are the "Powered by SpamRockets" with the fancy HTML
templates etc.

Thanks,

I'm Joe Castleman

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Re: Reg. AI support for Server Groups

[Roney Samuel Varghese.]

I am not sure who you are "NEO" but it shouldn't matter for basic 
transformations since Atrium Integrator uses the same Remedy API as the client 
or AO or another integration point.

Regards,
Roney Samuel Varghese. 

Sent from my iPhone

On Mar 14, 2013, at 3:27 AM, NeoPhoenix  wrote:

> Hi,
> 
> As we all know that AIE is being replaced by a more powerful tool called AI.
> 
> What is the dependency of AI over server grouping?
> 
> What I mean to say is does Server grouping affects the behaviour of AI?
> 
> Regards,
> Neo
> 
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Re: CMDB RE Identification Rules

[Kathy Morris]

I am not sure what else I can modify the identification rules to.

I am using the out of box rules and it is not working.

Which criteria should I add to the rules?

 

Thanks

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Roney Samuel Varghese.
Sent: Thursday, March 14, 2013 4:56 PM
To: arslist@ARSLIST.ORG
Subject: Re: CMDB RE Identification Rules

 

** 

Nope no need for any additional workflows you can use the identification rules 
to weed out duplicates. 

 

Regards,

Roney Samuel Varghese. 

Sent from my iPhone


On Mar 14, 2013, at 3:16 PM, Kathy Morris  wrote:

** 

Hello everyone,

 

We are running RE jobs and getting “found multiple matches” with many assets 
failing reconciliation.

We are using the out- of- box identification rules.

I looked in the knowledge base and it states that the ADDM Integration ID may 
be another filter if your only source data is from ADDM.

We have data coming from ADDM and multiple sources.

Does anyone know what further identification rules that I can build to identify 
these assets?

Do I need to create workflow/fields to build logic to identify assets?

 

We are on AR System and ITSM 7.6.4.

 

Thanks

 

 

_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_ 


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Re: CMDB RE Identification Rules

[Roney Samuel Varghese.]

Nope no need for any additional workflows you can use the identification rules 
to weed out duplicates. 

Regards,
Roney Samuel Varghese. 

Sent from my iPhone

On Mar 14, 2013, at 3:16 PM, Kathy Morris  wrote:

> **
> Hello everyone,
>  
> We are running RE jobs and getting “found multiple matches” with many assets 
> failing reconciliation.
> We are using the out- of- box identification rules.
> I looked in the knowledge base and it states that the ADDM Integration ID may 
> be another filter if your only source data is from ADDM.
> We have data coming from ADDM and multiple sources.
> Does anyone know what further identification rules that I can build to 
> identify these assets?
> Do I need to create workflow/fields to build logic to identify assets?
>  
> We are on AR System and ITSM 7.6.4.
>  
> Thanks
>  
>  
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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CMDB RE Identification Rules

[Kathy Morris]

Hello everyone,

 

We are running RE jobs and getting "found multiple matches" with many assets
failing reconciliation.

We are using the out- of- box identification rules.

I looked in the knowledge base and it states that the ADDM Integration ID
may be another filter if your only source data is from ADDM.

We have data coming from ADDM and multiple sources.

Does anyone know what further identification rules that I can build to
identify these assets?

Do I need to create workflow/fields to build logic to identify assets?

 

We are on AR System and ITSM 7.6.4.

 

Thanks

 

 


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Re: SSO / AREA LDAP question

[Roney Samuel Varghese.]

The Bmc OOTB SSO Plugin is very easy to break since it only depends on http 
header authentication. It has nothing to do with LDAP or AD. the scenario 
changes if you use the basic SSO with site minder or an external authentication 
plugin with a hub. 

The best way you can start troubleshooting the issue is to turn ON debug 
logging on the plugin and turn ON your plugin logs on the server and identify 
the API calls when the account gets locked. 

We use JSS SSO plugin and cannot be happier with the support and the security 
features of the product. 

Regards,
Roney Samuel Varghese. . 


Sent from my iPhone

On Mar 14, 2013, at 12:32 PM, "Lotz, David"  wrote:

> **
> Yes, we have the plugin and we can get sso to function. The issue is that we 
> get random lockouts for the users when they are coming in through the 
> mid-tier. It doesn’t happen to everyone at the same time. There have been 
> times where it does not affect a given user for several days. Then they log 
> in and they get locked out, like I said it seems pretty random. For instance, 
> I log in and usually don’t see the lockout issue whereas my co-developer logs 
> in and almost instantly gets locked out. Then after resetting his domain id 
> he is fine for several hours and then we both start getting locked out. We 
> are troubleshooting with our AD team but it isn’t looking promising. I was 
> hoping that someone who is using the BMC supplied SSO code experienced this 
> and was able to solve the issue.
>  
>  
> Thanks
> Dave
>  
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Yogesh Ketkar
> Sent: Thursday, March 14, 2013 12:43 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: SSO / AREA LDAP question
>  
> **
> Hello David,
>  
> >> As it was explained to me and through reading the SSO integration white 
> >> paper capturing the user ID should be all that is needed to get the user 
> >> logged in at that point.
> I think there is some confusion here. For SSO to work in general with 
> Midtier, there has to be some work done on 2 ends, the Midtier end and the 
> ARServer end. AR Server (either form based or AREA LDAP based) needs 
> username/password combination for authentication by default. You can have 
> some chaining setups where some users will get authenticated against Form and 
> other using LDAP which people typically do when they have AREA LDAP setup and 
> they setup user password as BLANK in user form for users which need to be 
> authenticated against LDAP. But AR Server, by default, will not authenticate 
> a user unless password is supplied. BMC whitepaper says that once you have 
> overridden DefaultAuthenticator on Miditer side, you can bypass login page 
> and as you said, you are getting username somehow. Now this username and some 
> TOKEN has to be passed back to AR Server and you need to write an custom AREA 
> plug-in which will validate username/TOKEN combination, may be talking to 
> some SSO server or in some way. Point is, unless you write a custom AREA 
> plug-in SSO will not work. Also in your case, it sounds like, you are 
> satisfied by just having extracted username from the browser (IE) and you 
> want AR Server to authenticate the user just based on that.
>  
> Regards, Yogesh
>  
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Lotz, David
> Sent: Thursday, March 14, 2013 12:37 AM
> To: arslist@ARSLIST.ORG
> Subject: SSO / AREA LDAP question
>  
> **
> Hello list,
>  
> Remedy 7.5
> Oracle 10g
> Mid-Tier is patch 3
> 3 app servers
> 3 mid tier servers
>  
> I am having a peculiar problem and thought I would ask the list if anyone had 
> seen a similar issue.  We are attempting to implement SSO with the BMC 
> supplied plugin and appear to be successful but (yes there is probably always 
> a but) users are randomly being locked out of the Domain when in the mid-tier.
>  
> We have only implemented SSO for the mid-tier and I have a portion of a 
> mid-tier log that I have specific question about.
>  
>  390695> /* Wed Mar 13 2013 09:22:41.1950 */  
> AREAVerifyLoginCallback
>  390695> /* Wed Mar 13 2013 09:22:41.1950 */  
> Connecting via SSL(host= port=636, 
> certPath=c:\ldap_certs)
>  390695> /* Wed Mar 13 2013 09:22:41.1950 */  connect 
> timeout previously: -1
>  390695> /* Wed Mar 13 2013 09:22:41.1950 */  connect 
> timeout used: 35000
>  390695> /* Wed Mar 13 2013 09:22:41.1950 */  
> ldap_simple_bind("cn=", hidden)
>  390695> /* Wed Mar 13 2013 09:22:41.1950 */  After 
> the bind
>  390695> /* Wed Mar 13 2013 09:22:41.1950 */  
> ldap_search_ext("", 2, "cn=")
>  390695> /* Wed Mar 13 2013 09:22:41.2110 */  
> ldap_simple_bind("CN=  390695> /* Wed Mar 13 2013 09:22:41.3200 */  Bind: 
> Invalid credentials (LDAPERR Code 49) 80090308: LdapErr: DSID-0C0903A9, 
> comment: AcceptSecurityContext error, data 775, v1db1
>  390695> /* Wed Mar 13 2013 09:22:41.3200 */  Fou

Re: [EXTERNAL] OT: World Kidney Day, drink some water to help clean out your kidneys

[Stroud, Natalie K]

And not only does drinking water help clean out your kidneys, but it gives your 
kidneys the fluids they need to cleanse your system so your liver doesn't have 
to.  When your liver doesn't have to do the work of your kidneys, it can devote 
more energy to (among other things) burning FAT!  Given the current obesity 
epidemic in many parts of the world, many of us could do with losing some of 
that.

Speaking as a person who has lost 90+ lbs in the past 15 months and one who has 
been striving since around October to drink 80 - 100 oz. of water and/or herb 
tea per day, I can say from personal experience that it makes a positive 
difference.  I notice that I'm 3-4 lbs lighter over a week when I consistently 
meet my goal of 80-100 oz. per day.

Natalie Stroud
SAIC @ Sandia National Laboratories
ARS-ITSM Reporting Specialist
Albuquerque, NM USA
nkst...@sandia.gov
ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Richter, Howard (CEI - Atlanta)
Sent: Thursday, March 14, 2013 11:58 AM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] OT: World Kidney Day, drink some water to help clean out 
your kidneys

**
Just a note to all: As one who received a new Kidney about a year ago, this is 
a day to think about your kidney health.

Remember that as of 2011, one in 10 American adults, more than 20 million, have 
some level of kidney disease. Out of that only about 4 million know about it.

Also the average cost per patient to treat (kidney failure or end stage renal 
disease) is around $80k per year. And as one who when through the treatments, 
they suck.

Leading causes are "diabetes or hypertension"...

So drink some water to help clean out your kidneys.

Howard


[Description: Description: Description: Cox Enterprises, 
Inc]
Howard Richter, Remedy Administrator
6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524
Email = howard.rich...@coxinc.com

_ARSlist: "Where the Answers Are" and have been for 20 years_

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<>

Re: cmdb asset status change computer systems

[Brock, Anne]

Documentation on fields that were moved in 8.0:
https://docs.bmc.com/docs/display/public/itsm80/Updates+to+CI+lifecycle+data+attributes



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Yogesh Ketkar
Sent: Thursday, March 14, 2013 10:18 AM
To: arslist@ARSLIST.ORG
Subject: Re: cmdb asset status change computer systems

**
Even AssetID has vanished from BMC_CORE_BMC_BASEELEMENT in 8.x.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser
Sent: Thursday, March 14, 2013 9:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: cmdb asset status change computer systems

**
I was just reading some of the online documentation for CMDB 8.x yesterday, and 
there have been some structural changes to the CMDB, where they have moved many 
of the asset attributes from being tracked on the CMDB forms over to being 
tracked in an "AST:Attributes" form.  One of those attributes was the 
AssetLifeCycleStatus.  I'm not sure it makes it any better of an idea to change 
those values, but it might make it less painful.

-Thad

On Thu, Mar 14, 2013 at 8:10 AM, patrick zandi 
mailto:remedy...@gmail.com>> wrote:
** managers being managers: can we change the status of the CI classes in the 
cmdb.
Has anyone does this?
any gotcha's?
just asking.. if you have and the issues you found. Thanks.

Classes currently are "ordered, received, being assembled, deployed, in repair, 
down, end of life, transferred, delete, in inventory, on load, disposed, 
reserved, return to vendor, customer build"


--
Patrick Zandi _ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Dev Studio Error getting list of Active Link objects

[Rick Westbrock]

I do have to say however that when I could not get an ARX file to import
using the 7.6.04 SP2 Data Import tool I was advised by BMC Support to use
the 8.0 Data Import tool instead and it resolved the problem. We never did
figure out why an ARX exported from a server at the same code level threw
those very strange errors on import but using the newer tool got around
that. I have not used the newer Data Import tool since then however since  I
have not experienced any further import errors.

 

-Rick

 

___

Rick Westbrock

QMX Support Services

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Wednesday, March 13, 2013 5:43 PM
To: arslist@ARSLIST.ORG
Subject: Re: Dev Studio Error getting list of Active Link objects

 

** 

I had negative experiences with using the Admin tool of mismatched versions
too, fortunately in test/sandbox type environments. And since then never
took that risk. And mostly now since I do contract work, I avoid that risk
because the last thing I would want is a customers system to be broken on
account of that. But that's encouraging to hear that they are more grounded
now on the whole backward compatibility between the development tools and
the server.

 

I would only take that risk though if I encounter a circumstance where there
is a bug with the matching version but works better if using the DS tool of
a higher version. I had done it on the early releases of the DS tool on
7.6.04 where P2 and below were buggy, but used to switch back and forth -
only work with the function where the bug manifested but returned to the
matching version for all other work.

 

I know at the end of the day its just data (meta data) that you can corrupt,
which can be recovered by a DB restore, but when you are sub contracting, it
often doesn't go too well if you are the reason they needed to roll back a
DB J

 

Joe

 

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Wednesday, March 13, 2013 5:50 PM
To: arslist@ARSLIST.ORG
Subject: Re: Dev Studio Error getting list of Active Link objects

 

** 

I'll disagree with you Joe :)

 

I am using 8.1 with our 7.6.04, 8.0 and 8.1 systems.  Since we have a range
of version I have chosen to only install one version of DS to work with all
servers.  Obviously I haven't been using the 8.1 very long but I had been
using 8.0 extensively with AR 7.6.04 without issue.

 

I talked to the a DS engineer a few WWRUGs back and he encouraged me to use
a higher version of DS.  I was skeptical at first but seemed very confident
about the statement.  I have been doing ever since.  Even when we only had
7.5 servers I was using 7.6.04 DS because there were so many improvements
and bugs fixed.

 

This is a change from the Admin Tool where I paid the price once and only
once for using a version that allow me to use features that the AR Server
would not recognize.

 

Jason

 

On Wed, Mar 13, 2013 at 12:46 PM, Joe D'Souza  wrote:

** 

I absolutely agree with this. It is seeking an avenue for problems by doing
this. Which is why I might take the risk to solve certain bug type problems
by raising my DS to a minor patch over the existing server version (although
that may not be the ideal thing to do either), but I wouldn't risk going up
on DS by an entire version. It might be designed to be backward compatible,
but I could bet a few beers, it's not tested to be backward compatible as
thoroughly as it is tested for the current version.

 

Joe

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock
Sent: Wednesday, March 13, 2013 2:05 PM


To: arslist@ARSLIST.ORG
Subject: Re: Dev Studio Error getting list of Active Link objects

 

I have found in the past that sometimes using an Admin Tool or Dev Studio
version that does not exactly match the server can cause unexpected issues.
Nominally the tools should be backward compatible but in practice I have
seen strange errors get resolved by downgrading whichever administration
tool you are using to match the exact version/patch of the server.

 

An example is that I had some weird problem that I don't exactly recall a
few months ago when I was running Dev Studio 7.6.04 SP4 against a server
that was ARS 7.6.04 SP2. The problem did not exist when I changed to Dev
Studio SP2 to match the server. I thought it was always best practice to
match your administration tool to the server while it was less critical for
the old Windows User Tool (newer versions of the tool never seemed to cause
problems against an older server).

 

-Rick

 

___

Rick Westbrock

QMX Support Services

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tanner, Doug
Sent: Wednesday, March 13, 2013 9:42 AM
To: arslist@ARSLIST.ORG
Subject: Re: Dev Studio Error gettin

OT: World Kidney Day, drink some water to help clean out your kidneys

[Richter, Howard (CEI - Atlanta)]

Just a note to all: As one who received a new Kidney about a year ago, this is 
a day to think about your kidney health.

Remember that as of 2011, one in 10 American adults, more than 20 million, have 
some level of kidney disease. Out of that only about 4 million know about it.

Also the average cost per patient to treat (kidney failure or end stage renal 
disease) is around $80k per year. And as one who when through the treatments, 
they suck.

Leading causes are "diabetes or hypertension"...

So drink some water to help clean out your kidneys.

Howard

[cid:image001.gif@01CE20BB.B18E4FB0]
Howard Richter, Remedy Administrator
6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524
Email = howard.rich...@coxinc.com


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<>

Re: SSO / AREA LDAP question

[Lotz, David]

Yes, we have the plugin and we can get sso to function. The issue is that we 
get random lockouts for the users when they are coming in through the mid-tier. 
It doesn't happen to everyone at the same time. There have been times where it 
does not affect a given user for several days. Then they log in and they get 
locked out, like I said it seems pretty random. For instance, I log in and 
usually don't see the lockout issue whereas my co-developer logs in and almost 
instantly gets locked out. Then after resetting his domain id he is fine for 
several hours and then we both start getting locked out. We are troubleshooting 
with our AD team but it isn't looking promising. I was hoping that someone who 
is using the BMC supplied SSO code experienced this and was able to solve the 
issue.


Thanks
Dave

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Yogesh Ketkar
Sent: Thursday, March 14, 2013 12:43 PM
To: arslist@ARSLIST.ORG
Subject: Re: SSO / AREA LDAP question

**
Hello David,

>> As it was explained to me and through reading the SSO integration white 
>> paper capturing the user ID should be all that is needed to get the user 
>> logged in at that point.
I think there is some confusion here. For SSO to work in general with Midtier, 
there has to be some work done on 2 ends, the Midtier end and the ARServer end. 
AR Server (either form based or AREA LDAP based) needs username/password 
combination for authentication by default. You can have some chaining setups 
where some users will get authenticated against Form and other using LDAP which 
people typically do when they have AREA LDAP setup and they setup user password 
as BLANK in user form for users which need to be authenticated against LDAP. 
But AR Server, by default, will not authenticate a user unless password is 
supplied. BMC whitepaper says that once you have overridden 
DefaultAuthenticator on Miditer side, you can bypass login page and as you 
said, you are getting username somehow. Now this username and some TOKEN has to 
be passed back to AR Server and you need to write an custom AREA plug-in which 
will validate username/TOKEN combination, may be talking to some SSO server or 
in some way. Point is, unless you write a custom AREA plug-in SSO will not 
work. Also in your case, it sounds like, you are satisfied by just having 
extracted username from the browser (IE) and you want AR Server to authenticate 
the user just based on that.

Regards, Yogesh

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Lotz, David
Sent: Thursday, March 14, 2013 12:37 AM
To: arslist@ARSLIST.ORG
Subject: SSO / AREA LDAP question

**
Hello list,

Remedy 7.5
Oracle 10g
Mid-Tier is patch 3
3 app servers
3 mid tier servers

I am having a peculiar problem and thought I would ask the list if anyone had 
seen a similar issue.  We are attempting to implement SSO with the BMC supplied 
plugin and appear to be successful but (yes there is probably always a but) 
users are randomly being locked out of the Domain when in the mid-tier.

We have only implemented SSO for the mid-tier and I have a portion of a 
mid-tier log that I have specific question about.

 /* Wed Mar 13 2013 09:22:41.1950 */  
AREAVerifyLoginCallback
 /* Wed Mar 13 2013 09:22:41.1950 */  Connecting 
via SSL(host= port=636, certPath=c:\ldap_certs)
 /* Wed Mar 13 2013 09:22:41.1950 */  connect 
timeout previously: -1
 /* Wed Mar 13 2013 09:22:41.1950 */  connect 
timeout used: 35000
 /* Wed Mar 13 2013 09:22:41.1950 */  
ldap_simple_bind("cn=", hidden)
 /* Wed Mar 13 2013 09:22:41.1950 */  After the 
bind
 /* Wed Mar 13 2013 09:22:41.1950 */  
ldap_search_ext("", 2, "cn=")
 /* Wed Mar 13 2013 09:22:41.2110 */  
ldap_simple_bind("CN= /* Wed Mar 13 2013 09:22:41.3200 */  Bind: 
Invalid credentials (LDAPERR Code 49) 80090308: LdapErr: DSID-0C0903A9, 
comment: AcceptSecurityContext error, data 775, v1db1
 /* Wed Mar 13 2013 09:22:41.3200 */  Found user 
but password is bad
 /* Wed Mar 13 2013 09:22:41.3200 */  
LicenseMask=0 LicenseWrite=0 LicenseFTS=0 LicenseReserved1=0 Notification=3 
Email= LoginStatus=2 ModificationTime=0
 /* Wed Mar 13 2013 09:22:41.3200 */  
Groups=

I know that when LDAP is used for authentication a bind happens for the user 
defined in the AREA LDAP Configuration form, and when that is successful 
another bind is done for the actual user logging into the system.  As you can 
see in the log excerpt it does this when using the SSO Plugin as well. We are 
only using SSO when logging in through the web. As it was explained to me and 
through reading the SSO integration white paper capturing the user ID should be 
all that is needed to get the user logged in at that point. We are pulling the 
user ID from the header of the IE page and using it after removing the domain 
information. My question is if that is all true and w

Re: cmdb asset status change computer systems

[Yogesh Ketkar]

Even AssetID has vanished from BMC_CORE_BMC_BASEELEMENT in 8.x.

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser
Sent: Thursday, March 14, 2013 9:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: cmdb asset status change computer systems

 

** 

I was just reading some of the online documentation for CMDB 8.x yesterday,
and there have been some structural changes to the CMDB, where they have
moved many of the asset attributes from being tracked on the CMDB forms over
to being tracked in an "AST:Attributes" form.  One of those attributes was
the AssetLifeCycleStatus.  I'm not sure it makes it any better of an idea to
change those values, but it might make it less painful.

 

-Thad

 

On Thu, Mar 14, 2013 at 8:10 AM, patrick zandi  wrote:

** managers being managers: can we change the status of the CI classes in
the cmdb. 
Has anyone does this?
any gotcha's?
just asking.. if you have and the issues you found. Thanks.

Classes currently are "ordered, received, being assembled, deployed, in
repair, down, end of life, transferred, delete, in inventory, on load,
disposed, reserved, return to vendor, customer build"


-- 
Patrick Zandi _ARSlist: "Where the Answers Are" and have been for 20 years_ 

 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 


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Re: SSO / AREA LDAP question

[Yogesh Ketkar]

Hello David,

 

>> As it was explained to me and through reading the SSO integration white
paper capturing the user ID should be all that is needed to get the user
logged in at that point.

I think there is some confusion here. For SSO to work in general with
Midtier, there has to be some work done on 2 ends, the Midtier end and the
ARServer end. AR Server (either form based or AREA LDAP based) needs
username/password combination for authentication by default. You can have
some chaining setups where some users will get authenticated against Form
and other using LDAP which people typically do when they have AREA LDAP
setup and they setup user password as BLANK in user form for users which
need to be authenticated against LDAP. But AR Server, by default, will not
authenticate a user unless password is supplied. BMC whitepaper says that
once you have overridden DefaultAuthenticator on Miditer side, you can
bypass login page and as you said, you are getting username somehow. Now
this username and some TOKEN has to be passed back to AR Server and you need
to write an custom AREA plug-in which will validate username/TOKEN
combination, may be talking to some SSO server or in some way. Point is,
unless you write a custom AREA plug-in SSO will not work. Also in your case,
it sounds like, you are satisfied by just having extracted username from the
browser (IE) and you want AR Server to authenticate the user just based on
that. 

 

Regards, Yogesh

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Lotz, David
Sent: Thursday, March 14, 2013 12:37 AM
To: arslist@ARSLIST.ORG
Subject: SSO / AREA LDAP question

 

** 

Hello list,

 

Remedy 7.5

Oracle 10g

Mid-Tier is patch 3

3 app servers

3 mid tier servers

 

I am having a peculiar problem and thought I would ask the list if anyone
had seen a similar issue.  We are attempting to implement SSO with the BMC
supplied plugin and appear to be successful but (yes there is probably
always a but) users are randomly being locked out of the Domain when in the
mid-tier.

 

We have only implemented SSO for the mid-tier and I have a portion of a
mid-tier log that I have specific question about.

 

 /* Wed Mar 13 2013 09:22:41.1950 */ 
AREAVerifyLoginCallback

 /* Wed Mar 13 2013 09:22:41.1950 */ 
Connecting via SSL(host= port=636,
certPath=c:\ldap_certs)

 /* Wed Mar 13 2013 09:22:41.1950 */  connect
timeout previously: -1

 /* Wed Mar 13 2013 09:22:41.1950 */  connect
timeout used: 35000

 /* Wed Mar 13 2013 09:22:41.1950 */ 
ldap_simple_bind("cn=", hidden)

 /* Wed Mar 13 2013 09:22:41.1950 */  After
the bind

 /* Wed Mar 13 2013 09:22:41.1950 */ 
ldap_search_ext("", 2, "cn=")

 /* Wed Mar 13 2013 09:22:41.2110 */ 
ldap_simple_bind("CN= /* Wed Mar 13 2013 09:22:41.3200 */  Bind:
Invalid credentials (LDAPERR Code 49) 80090308: LdapErr: DSID-0C0903A9,
comment: AcceptSecurityContext error, data 775, v1db1

 /* Wed Mar 13 2013 09:22:41.3200 */  Found
user but password is bad

 /* Wed Mar 13 2013 09:22:41.3200 */ 
LicenseMask=0 LicenseWrite=0 LicenseFTS=0 LicenseReserved1=0 Notification=3
Email= LoginStatus=2 ModificationTime=0

 /* Wed Mar 13 2013 09:22:41.3200 */ 
Groups=

 

I know that when LDAP is used for authentication a bind happens for the user
defined in the AREA LDAP Configuration form, and when that is successful
another bind is done for the actual user logging into the system.  As you
can see in the log excerpt it does this when using the SSO Plugin as well.
We are only using SSO when logging in through the web. As it was explained
to me and through reading the SSO integration white paper capturing the user
ID should be all that is needed to get the user logged in at that point. We
are pulling the user ID from the header of the IE page and using it after
removing the domain information. My question is if that is all true and we
accept that if the user is logged into the network and able to access it
through the web page why is AREA LDAP trying to do the bind with the user
information instead of just a search and acknowledgement that the user
exists on the network? Is there a way to turn off the second bind for
Mid-Tier only? Also, has anyone run into a problem like this before? I can
be logged into the tool for hours and not be locked out. Then one of my
co-workers attempts to login and gets locked out repeatedly.

 

 

Any help would be greatly appreciated.

 

We use a load balancer before the mid-tier and then again before the
application server. The problem doesn't appear to be linked to any server in
the pool. I have repeatedly gone through the SSO setup for each server and
they are identical and appear to be correct. I have used SSL and non SSL
connections and there doesn't appear to be a problem with any of the
certificates. 

 

 

 

David Lotz
Fifth Third Bank 
Enterprise Solutions-Enterprise Applications 
Remedy Application Team 
email:  mailto:david.l...@5

Re: cmdb asset status change computer systems

[Thad Esser]

I was just reading some of the online documentation for CMDB 8.x yesterday,
and there have been some structural changes to the CMDB, where they have
moved many of the asset attributes from being tracked on the CMDB forms
over to being tracked in an "AST:Attributes" form.  One of those attributes
was the AssetLifeCycleStatus.  I'm not sure it makes it any better of an
idea to change those values, but it might make it less painful.

-Thad


On Thu, Mar 14, 2013 at 8:10 AM, patrick zandi  wrote:

> ** managers being managers: can we change the status of the CI classes in
> the cmdb.
> Has anyone does this?
> any gotcha's?
> just asking.. if you have and the issues you found. Thanks.
>
> Classes currently are "ordered, received, being assembled, deployed, in
> repair, down, end of life, transferred, delete, in inventory, on load,
> disposed, reserved, return to vendor, customer build"
>
>
> --
> Patrick Zandi _ARSlist: "Where the Answers Are" and have been for 20
> years_

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Re: cmdb asset status change computer systems

[Tauf Chowdhury]

A couple of the values are used by workflow such as Ordered, Received,
Deployed, In Inventory, and Delete. The others may but I am not sure.
Ordered and Received are used by both Purchasing and Receiving console. If
you change the values, it may screw up a bunch of these systems. I am 99%
sure they don't use the ID's but the values themselves. You should be fine
adding values to the list. Managers don't like seeing unused values in
their menu though. Doh!


On Thu, Mar 14, 2013 at 11:10 AM, patrick zandi  wrote:

> ** managers being managers: can we change the status of the CI classes in
> the cmdb.
> Has anyone does this?
> any gotcha's?
> just asking.. if you have and the issues you found. Thanks.
>
> Classes currently are "ordered, received, being assembled, deployed, in
> repair, down, end of life, transferred, delete, in inventory, on load,
> disposed, reserved, return to vendor, customer build"
>
>
> --
> Patrick Zandi _ARSlist: "Where the Answers Are" and have been for 20
> years_




-- 
*Tauf Chowdhury

*

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Re: cmdb asset status change computer systems

[patrick zandi]

Well : I know the managers answer :: because I can
I love your answer by the way ! LOL..

On Thu, Mar 14, 2013 at 11:15 AM, Rick Cook  wrote:

> **
> Sure, you can!  You can also tug on Superman's cape and pee into the
> wind.  All are very bad ideas, however.
>
> You CAN change the verbiage in the values without much issue, but the
> values themselves are set up with linear, not custom DB IDs.
>
> I suppose if you wanted to live on the edge, you change the values, and
> then use one of the utilities to then change all of your entries to fit the
> new values, but why buy trouble?
>
> Rick
>
>
> On Thu, Mar 14, 2013 at 8:10 AM, patrick zandi wrote:
>
>> ** managers being managers: can we change the status of the CI classes in
>> the cmdb.
>> Has anyone does this?
>> any gotcha's?
>> just asking.. if you have and the issues you found. Thanks.
>>
>> Classes currently are "ordered, received, being assembled, deployed, in
>> repair, down, end of life, transferred, delete, in inventory, on load,
>> disposed, reserved, return to vendor, customer build"
>>
>>
>>
>> --
>> Patrick Zandi _ARSlist: "Where the Answers Are" and have been for 20
>> years_
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_




-- 
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Re: cmdb asset status change computer systems

[Rick Cook]

Sure, you can!  You can also tug on Superman's cape and pee into the wind.
All are very bad ideas, however.

You CAN change the verbiage in the values without much issue, but the
values themselves are set up with linear, not custom DB IDs.

I suppose if you wanted to live on the edge, you change the values, and
then use one of the utilities to then change all of your entries to fit the
new values, but why buy trouble?

Rick


On Thu, Mar 14, 2013 at 8:10 AM, patrick zandi  wrote:

> ** managers being managers: can we change the status of the CI classes in
> the cmdb.
> Has anyone does this?
> any gotcha's?
> just asking.. if you have and the issues you found. Thanks.
>
> Classes currently are "ordered, received, being assembled, deployed, in
> repair, down, end of life, transferred, delete, in inventory, on load,
> disposed, reserved, return to vendor, customer build"
>
>
> --
> Patrick Zandi _ARSlist: "Where the Answers Are" and have been for 20
> years_

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cmdb asset status change computer systems

[patrick zandi]

managers being managers: can we change the status of the CI classes in the
cmdb.
Has anyone does this?
any gotcha's?
just asking.. if you have and the issues you found. Thanks.

Classes currently are "ordered, received, being assembled, deployed, in
repair, down, end of life, transferred, delete, in inventory, on load,
disposed, reserved, return to vendor, customer build"


-- 
Patrick Zandi

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Re: AI and Server Grouping

[Raman Arora]

Yes, AI is supported in Server group environment in 8.x onwards.

-Raman


On Thu, Mar 14, 2013 at 6:03 PM, Carl Wilson  wrote:

> Hi,
> AI can be controlled through the Server Group Ranking form as any other
> Admin operation can be.  Only one server is active at a time.
>
>
> Kind Regards,
>
> Carl Wilson
>
> http://www.missingpiecessoftware.com/
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Neo Phoenix
> Sent: 14 March 2013 08:36
> To: arslist@ARSLIST.ORG
> Subject: AI and Server Grouping
>
> Hi,
>
> Does anyone know How AI is affected by Server grouping?
>
> Regards,
> Neo
>
>
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>
>
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Re: AI and Server Grouping

[Carl Wilson]

Hi,
AI can be controlled through the Server Group Ranking form as any other Admin 
operation can be.  Only one server is active at a time.

 
Kind Regards,
 
Carl Wilson
 
http://www.missingpiecessoftware.com/

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Neo Phoenix
Sent: 14 March 2013 08:36
To: arslist@ARSLIST.ORG
Subject: AI and Server Grouping

Hi,

Does anyone know How AI is affected by Server grouping?

Regards,
Neo

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Re: AI and Server Grouping

[Rishi R]

Hi Neo,
The AI wasn’t supported on server group till 7.6.04. It’s now supported on
server group with 8.x I believe.

Cheers
Rishi

On Thu, Mar 14, 2013 at 8:36 AM, Neo Phoenix wrote:

> Hi,
>
> Does anyone know How AI is affected by Server grouping?
>
> Regards,
> Neo
>
>
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>

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AI and Server Grouping

[Neo Phoenix]

Hi,

Does anyone know How AI is affected by Server grouping?

Regards,
Neo

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Reg. AI support for Server Groups

[NeoPhoenix]

Hi,

As we all know that AIE is being replaced by a more powerful tool called AI.

What is the dependency of AI over server grouping?

What I mean to say is does Server grouping affects the behaviour of AI?

Regards,
Neo

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