Re: AIE and Reconciliaiton job import issues
Hi, For AIE exchanges I would recommend to export the exchanges to server using Export Configuration Utility. There one more option of export-import AIE_Configuration.arx file. We need to modify this .arx file before import on target server. You can refer BMC Atrium Integration Engine 7604 user guide (page 170 ) for more information. HTH -- Regards, Dhanshree Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: [hidden email] || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Newmark Sent: Monday, June 10, 2013 10:48 PM To: arslist@ARSLIST.ORG Subject: AIE and Reconciliaiton job import issues Hi All, I have created some pretty large AIE and Reconciliation Engine jobs in a development 7.6.04 environment. I have exported both the AIE configuration and the Reconciliation jobs to .ARX files. I am having issues importing them into my production environment using Data Import. When I run the import against the AIE ARX file, I only get the CI Class Mappings imported. I do not get my Data Exchanges, Relationship Class or AR System Form Mappings imported. When I run the import of the Reconciliation jobs, I get nothing. has anybody imported these files into 7.6.04 and what tricks did you use to get everything over? Thanks! Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Group notification stopped for Incident
Tauf, As you said, it is triggering directly to assignee when direct assignment happens. To get group notification, incident has to be saved with group assignment first. Post to individual, would trigger direct to assignee. Is there any OOB feature to get both at same time, when incident assigned to an assignee. Regards, Govind From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Monday, June 10, 2013 4:43 PM To: arslist@ARSLIST.ORG Subject: Re: Group notification stopped for Incident ** Out of the box, if you directly assign to an assignee, I'm pretty sure the notification only goes to the individual. Sent from my iPhone On Jun 10, 2013, at 6:11 AM, Govind M govind@wipro.commailto:govind@wipro.com wrote: ** Few days back, we have observed that whenever an incident assigned to an assignee, it is triggering only the assignee notification for incident assigned. But, earlier it would trigger two notification mails. One for Group assignment and other for individual assignee. I have checked the notification preference in people profile. It was configured for Group notification as well. Surely, I have missed something to check.. any suggestions on this. We are atARS 7.1 with ITSM 7.0.03. Regards Govind Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.comhttp://www.wipro.com _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Group notification stopped for Incident
There is a way to trick the system into doing this but it adds an administration overhead. You can create a dummy people record and put that record in the support group. Then, you can put the email address as the address of an email distribution list that has the members of that support group. Now, when you assign the incident to that dummy user, the entire group gets the email. This is not very efficient or that useful in my opinion unless you wanted to notify people in the distro list that were not in the support group. If I may ask, what's the business case for wanting the feature you are asking about? Sent from my iPhone On Jun 11, 2013, at 3:27 AM, Govind M govind@wipro.com wrote: ** Tauf, As you said, it is triggering directly to assignee when direct assignment happens. To get group notification, incident has to be saved with group assignment first. Post to individual, would trigger direct to assignee. Is there any OOB feature to get both at same time, when incident assigned to an assignee. Regards, Govind *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Tauf Chowdhury *Sent:* Monday, June 10, 2013 4:43 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Group notification stopped for Incident ** Out of the box, if you directly assign to an assignee, I'm pretty sure the notification only goes to the individual. Sent from my iPhone On Jun 10, 2013, at 6:11 AM, Govind M govind@wipro.com wrote: ** Few days back, we have observed that whenever an incident assigned to an assignee, it is triggering only the assignee notification for incident assigned. But, earlier it would trigger two notification mails. One for Group assignment and other for individual assignee. I have checked the notification preference in people profile. It was configured for Group notification as well. Surely, I have missed something to check.. any suggestions on this. We are atARS 7.1 with ITSM 7.0.03. Regards Govind *Please do not print this email unless it is absolutely necessary. * The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ * Please do not print this email unless it is absolutely necessary. * The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Group notification stopped for Incident
The business case is like, Our help desk guys assigning incidents to an individual directly sometimes. If the particular support staff is not aware / not having a check in IM console often, it left unanswered sometimes rather immediately where customer expects to do so. In such cases, if it gets notified to entire group, the other sup. Staff would answer soon. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Tuesday, June 11, 2013 1:10 PM To: arslist@ARSLIST.ORG Subject: Re: Group notification stopped for Incident ** There is a way to trick the system into doing this but it adds an administration overhead. You can create a dummy people record and put that record in the support group. Then, you can put the email address as the address of an email distribution list that has the members of that support group. Now, when you assign the incident to that dummy user, the entire group gets the email. This is not very efficient or that useful in my opinion unless you wanted to notify people in the distro list that were not in the support group. If I may ask, what's the business case for wanting the feature you are asking about? Sent from my iPhone On Jun 11, 2013, at 3:27 AM, Govind M govind@wipro.commailto:govind@wipro.com wrote: ** Tauf, As you said, it is triggering directly to assignee when direct assignment happens. To get group notification, incident has to be saved with group assignment first. Post to individual, would trigger direct to assignee. Is there any OOB feature to get both at same time, when incident assigned to an assignee. Regards, Govind From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Monday, June 10, 2013 4:43 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Group notification stopped for Incident ** Out of the box, if you directly assign to an assignee, I'm pretty sure the notification only goes to the individual. Sent from my iPhone On Jun 10, 2013, at 6:11 AM, Govind M govind@wipro.commailto:govind@wipro.com wrote: ** Few days back, we have observed that whenever an incident assigned to an assignee, it is triggering only the assignee notification for incident assigned. But, earlier it would trigger two notification mails. One for Group assignment and other for individual assignee. I have checked the notification preference in people profile. It was configured for Group notification as well. Surely, I have missed something to check.. any suggestions on this. We are atARS 7.1 with ITSM 7.0.03. Regards Govind Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.comhttp://www.wipro.com _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.comhttp://www.wipro.com _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check
Re: 6.3 upgrade options?
Hi, We have a bunch of utilities that can assist in moving an old legacy application from old versions to a new server. I strongly suggest that you skip the upgrade, and export/import your def instead. RRR|Chive (to move data) RRR|ExportDef RRR|ImportDef RRR|DefDiff RRR|DefFieldDiff (data differences only) RRR|DefHideExpandBox (fix your layout after 6.3 7.0 extention of core field lengths) RRR|MenuToNav (to convert old navigation menus to new navigation fields) ... https://rrr.se/cgi/index?pg=chive https://rrr.se/cgi/tools/main Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. ** 7.6.04 and up shouldn't use the client tool anyways. It sounds like you are running 2 separate systems on different versions with one client tool. Why not keep 7.6.04 Web based and use the right client tool for the older version or go completely Web based. If you are looking at upgrading ars with no apps I would go 8.1. Sent from my BlackBerry 10 smartphone on the Verizon Wireless 4G LTE network. From: Rick CookSent: Monday, June 10, 2013 09:23 PMTo: arslist@ARSLIST.ORGReply To: arslist@ARSLIST.ORGSubject: Re: 6.3 upgrade options? ** I am not surprised that you are seeing authentication issues. In 5.0, the API changed. Using a post 5 UT against a 4.x server will have issues. Rick On Jun 10, 2013 6:14 AM, Brittain, Mark wrote: ** Hi Dave, Have you considered leaving 6.3 behind? Trying to move from ARS 6.3 and Oracle 9 not to mention the server hardware and OS, involves stepping through the versions. Not that building new in 7.6 would be an easy task but in the long run might be the better way to go. Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dave Barber Sent: Friday, June 07, 2013 12:14 PM To: arslist@ARSLIST.ORG Subject: Re: 6.3 upgrade options? **The grey hairs are coming along in leaps and bounds here, which is why I casually suggested to management that we upgrade the 6.3 server to something that we know tends to work with the 7.6.04 client. 4.5 is the server that needs to be decomissioned, resetting a password on there causes every client after v7 to crash. On 7 June 2013 16:05, Campbell, Paul (Paul) wrote: **I have seen issues where the Windows User tool crashes as well, I seem to see it more when doing GUI related activates, like clicking in a field, or trying to click and drag to select the value in a field, and doing a copy to new and clicking in a field to change data. The User tool just disappears, no error, nothing in the Event logs, nothing, just exits. I am thinking it is something with my 7.6.04 WUT and a MSVC dll compatibility. We are a 100% custom app shop, no OOTB box apps. It only happens to me, but on 2 different machines. Trying to figure out what is causing this is causing me more than a few gray hairs since it seems to happen at the worse times.From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dave Barber Sent: Friday, June 07, 2013 10:06 AM To: arslist@ARSLIST.ORG Subject: 6.3 upgrade options? ** All, We have a legacy Remedy 6.3 application, and since we upgraded all of our clients to 7.6.04 for our primary incident applications (server soon to be upgraded, its currently on 7.0.1) we've experienced some unexpected behaviour (client crashing). There are a few options - take the application on the 6.3 platform to the primary incident platform, drop the application for something out of the box (ie. SRM) or in the shorter term upgrade the server from Remedy 6.3 Database is Oracle 9, I'm thinking that in the shorter term a sensible approach would be to upgrade the 6.3 install to 7.0.1. Shouldn't be any issues with this, should there? No application changes, licensing shouldn't be an issue. Just a quick install of 7.0.1, shouldn't take long :) Regards Dave_ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. This E-mail and any of its
Re: Group notification stopped for Incident
You can try handling this by setting up auto assignment rules and not have the help desk assign at all. You can also put in an active link that says something like: if the Owner Assigned Group = Helpdesk, and Assigned Group is not null and does not equal Helpdesk and assignee is not null, then throw a message on submit. Sent from my iPhone On Jun 11, 2013, at 3:55 AM, Govind M govind@wipro.com wrote: ** The business case is like, Our help desk guys assigning incidents to an individual directly sometimes. If the particular support staff is not aware / not having a check in IM console often, it left unanswered sometimes rather immediately where customer expects to do so. In such cases, if it gets notified to entire group, the other sup. Staff would answer soon. *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Tauf Chowdhury *Sent:* Tuesday, June 11, 2013 1:10 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Group notification stopped for Incident ** There is a way to trick the system into doing this but it adds an administration overhead. You can create a dummy people record and put that record in the support group. Then, you can put the email address as the address of an email distribution list that has the members of that support group. Now, when you assign the incident to that dummy user, the entire group gets the email. This is not very efficient or that useful in my opinion unless you wanted to notify people in the distro list that were not in the support group. If I may ask, what's the business case for wanting the feature you are asking about? Sent from my iPhone On Jun 11, 2013, at 3:27 AM, Govind M govind@wipro.com wrote: ** Tauf, As you said, it is triggering directly to assignee when direct assignment happens. To get group notification, incident has to be saved with group assignment first. Post to individual, would trigger direct to assignee. Is there any OOB feature to get both at same time, when incident assigned to an assignee. Regards, Govind *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Tauf Chowdhury *Sent:* Monday, June 10, 2013 4:43 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Group notification stopped for Incident ** Out of the box, if you directly assign to an assignee, I'm pretty sure the notification only goes to the individual. Sent from my iPhone On Jun 10, 2013, at 6:11 AM, Govind M govind@wipro.com wrote: ** Few days back, we have observed that whenever an incident assigned to an assignee, it is triggering only the assignee notification for incident assigned. But, earlier it would trigger two notification mails. One for Group assignment and other for individual assignee. I have checked the notification preference in people profile. It was configured for Group notification as well. Surely, I have missed something to check.. any suggestions on this. We are atARS 7.1 with ITSM 7.0.03. Regards Govind *Please do not print this email unless it is absolutely necessary. * The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ *Please do not print this email unless it is absolutely necessary. * The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ * Please do not print this email unless it is absolutely necessary. * The information contained in this electronic message and any attachments to this message are intended for the exclusive use of
Re: Problem in Table in Join Form
Dears, The Source form is a regular form not a display only form and when I right click on the destination join form it shows add from source form. Heba Hashem SYSTEM ANALYST Customer Management Vodafone Egypt Telec. SA Mobile: +20 (10) 07033053 Email: heba.has...@vodafone.com [Vodafone]http://www.vodafone.com.eg/ vodafone.com.eg http://www.vodafone.com.eg This message and any files or documents attached are confidential and may also be legally privileged, protected from disclosure and/or protected by other legal rules. It is intended only for the individual or entity named. If you are not the named addressee or you have received this email in error, please inform the sender immediately, delete it from your system and do not copy or disclose it or its contents or use it for any purpose. Thank you. Please also note that transmission cannot be guaranteed to be secure or error-free. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Thursday, May 30, 2013 12:50 AM To: arslist@ARSLIST.ORG Subject: Re: Problem in Table in Join Form ** Can you even have a display only form as one of the forms in a join or a display only form as the supporting form to a table field? I thought by default the selection of a form excluded Display Only forms when creating a join or creating a table field on a form. Am I wrong? Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug Sent: Wednesday, May 29, 2013 4:31 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Problem in Table in Join Form Heba, The regular form you selected... Are you sure it is a regular form and not a display only form? If it is a display only form, of course no fields show because there are no fields you can get data from as there is no data. If the form has real data fields on it, they should show up as being able to be columns in the table field. The fact that the table is on a join form is not important. You should see the exact same interaction if you were on any other form as well. Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Heba Hashem, Vodafone Egypt Sent: Tuesday, May 28, 2013 4:57 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Problem in Table in Join Form ** Dears, Kindly assist me in the following issue, I created a table in a join form , and chosen another regular form as a data source but only the field in the current form appear as fields which can be listed in table i.e. the fields from the source form are not listed. Heba Hashem SYSTEM ANALYST Customer Management Vodafone Egypt Telec. SA Mobile: +20 (10) 07033053 Email: heba.has...@vodafone.commailto:heba.has...@vodafone.com [Vodafone]http://www.vodafone.com.eg/ vodafone.com.eg http://www.vodafone.com.eg This message and any files or documents attached are confidential and may also be legally privileged, protected from disclosure and/or protected by other legal rules. It is intended only for the individual or entity named. If you are not the named addressee or you have received this email in error, please inform the sender immediately, delete it from your system and do not copy or disclose it or its contents or use it for any purpose. Thank you. Please also note that transmission cannot be guaranteed to be secure or error-free. * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eghttp://www.vodafone.com.eg/ * _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If
Download files on login to Remedy User
Hi, I have specific requirement to run some batch scripts on button click of the form. I want these batch scripts to be downloaded from server (if not present) on client machine (may be while logging into remedy user). Can anybody please help me with suggestions on how to download the script files from server to client? Appreciate the response! Thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Download files on login to Remedy User
But just so you knowyou won't be able to access and execute those scripts from the Web... On Tue, Jun 11, 2013 at 7:50 AM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: Save the scripts in attachments and use PERFORM-ACTION-SAVE-ATTACHMENT Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Savita Kulkarni Sent: Tuesday, June 11, 2013 7:21 AM To: arslist@ARSLIST.ORG Subject: Download files on login to Remedy User Hi, I have specific requirement to run some batch scripts on button click of the form. I want these batch scripts to be downloaded from server (if not present) on client machine (may be while logging into remedy user). Can anybody please help me with suggestions on how to download the script files from server to client? Appreciate the response! Thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Download files on login to Remedy User
Save the scripts in attachments and use PERFORM-ACTION-SAVE-ATTACHMENT Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Savita Kulkarni Sent: Tuesday, June 11, 2013 7:21 AM To: arslist@ARSLIST.ORG Subject: Download files on login to Remedy User Hi, I have specific requirement to run some batch scripts on button click of the form. I want these batch scripts to be downloaded from server (if not present) on client machine (may be while logging into remedy user). Can anybody please help me with suggestions on how to download the script files from server to client? Appreciate the response! Thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Web Service filter error
Hi All, I was attempting to create a set field web service filter. When I attempted to load the WDSL I got the following error: Failed to initialize JRE and internal java module (ARERR 7017) Error loading: C:\Program Files\Java\jre7\bin\client\jvm.dll Never seen this before the error guide and configuration guide were not very useful. Any ideas on what might be the cause and fix? ARS 6.3 patch 20 Mid-tier 6.3 patch 20 Admin tool 6.3 patch 20 SunOS 5.9 Oracle 9.2 Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.commailto:mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 [cid:image001.gif@01CE668E.888EC450] This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image001.gif
Re: Web Service filter error
If you run a 'java -version', what is your output? On Tue, Jun 11, 2013 at 8:39 AM, Brittain, Mark mbritt...@navisite.comwrote: ** Hi All, ** ** I was attempting to create a set field web service filter. When I attempted to load the WDSL I got the following error: Failed to initialize JRE and internal java module (ARERR 7017) Error loading: C:\Program Files\Java\jre7\bin\client\jvm.dll ** ** Never seen this before the error guide and configuration guide were not very useful. Any ideas on what might be the cause and fix? ** ** ARS 6.3 patch 20 Mid-tier 6.3 patch 20 Admin tool 6.3 patch 20 SunOS 5.9 Oracle 9.2 ** ** Mark ** ** *Mark Brittain* Remedy Developer ITILv3 Foundation *NaviSite – **A Time Warner Cable Company*** mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 [image: email-Logo-031813] ** ** -- This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Web Service filter error
Java version 1..4.2._05 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Tuesday, June 11, 2013 10:42 AM To: arslist@ARSLIST.ORG Subject: Re: Web Service filter error ** If you run a 'java -version', what is your output? On Tue, Jun 11, 2013 at 8:39 AM, Brittain, Mark mbritt...@navisite.commailto:mbritt...@navisite.com wrote: ** Hi All, I was attempting to create a set field web service filter. When I attempted to load the WDSL I got the following error: Failed to initialize JRE and internal java module (ARERR 7017) Error loading: C:\Program Files\Java\jre7\bin\client\jvm.dll Never seen this before the error guide and configuration guide were not very useful. Any ideas on what might be the cause and fix? ARS 6.3 patch 20 Mid-tier 6.3 patch 20 Admin tool 6.3 patch 20 SunOS 5.9 Oracle 9.2 Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.commailto:mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Web Service filter error
ok...that's really weird that your java version is 1.4.2, but the other error is referring to the 1.7 JRE. On Tue, Jun 11, 2013 at 8:57 AM, Brittain, Mark mbritt...@navisite.comwrote: ** Java version “1..4.2._05” ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj *Sent:* Tuesday, June 11, 2013 10:42 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Web Service filter error ** ** ** If you run a 'java -version', what is your output? ** ** On Tue, Jun 11, 2013 at 8:39 AM, Brittain, Mark mbritt...@navisite.com wrote: ** Hi All, I was attempting to create a set field web service filter. When I attempted to load the WDSL I got the following error: Failed to initialize JRE and internal java module (ARERR 7017) Error loading: C:\Program Files\Java\jre7\bin\client\jvm.dll Never seen this before the error guide and configuration guide were not very useful. Any ideas on what might be the cause and fix? ARS 6.3 patch 20 Mid-tier 6.3 patch 20 Admin tool 6.3 patch 20 SunOS 5.9 Oracle 9.2 Mark *Mark Brittain* Remedy Developer ITILv3 Foundation *NaviSite – **A Time Warner Cable Company* mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 ** ** -- This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _ARSlist: Where the Answers Are and have been for 20 years_ ** ** _ARSlist: Where the Answers Are and have been for 20 years_ -- This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Group notification stopped for Incident
I would say that this would better be handled by user training. Just train the agents to assign to the group first and save, then assign to the individual and save. The other thing would be to improve the day to day workflow of the agents so that they all regularly check for assigned tickets. In this case you would have to make sure that agents are marked unavailable if they are on leave (for example) so that tickets can't be assigned to them by mistake. My thought is that the breakdown in the business process should be resolved on that side rather than by introducing new code. -Rick ___ Rick Westbrock QMX Support Services From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Tuesday, June 11, 2013 2:42 AM To: arslist@ARSLIST.ORG Subject: Re: Group notification stopped for Incident ** You can try handling this by setting up auto assignment rules and not have the help desk assign at all. You can also put in an active link that says something like: if the Owner Assigned Group = Helpdesk, and Assigned Group is not null and does not equal Helpdesk and assignee is not null, then throw a message on submit. Sent from my iPhone On Jun 11, 2013, at 3:55 AM, Govind M govind@wipro.commailto:govind@wipro.com wrote: ** The business case is like, Our help desk guys assigning incidents to an individual directly sometimes. If the particular support staff is not aware / not having a check in IM console often, it left unanswered sometimes rather immediately where customer expects to do so. In such cases, if it gets notified to entire group, the other sup. Staff would answer soon. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Tuesday, June 11, 2013 1:10 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Group notification stopped for Incident ** There is a way to trick the system into doing this but it adds an administration overhead. You can create a dummy people record and put that record in the support group. Then, you can put the email address as the address of an email distribution list that has the members of that support group. Now, when you assign the incident to that dummy user, the entire group gets the email. This is not very efficient or that useful in my opinion unless you wanted to notify people in the distro list that were not in the support group. If I may ask, what's the business case for wanting the feature you are asking about? Sent from my iPhone On Jun 11, 2013, at 3:27 AM, Govind M govind@wipro.commailto:govind@wipro.com wrote: ** Tauf, As you said, it is triggering directly to assignee when direct assignment happens. To get group notification, incident has to be saved with group assignment first. Post to individual, would trigger direct to assignee. Is there any OOB feature to get both at same time, when incident assigned to an assignee. Regards, Govind From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Monday, June 10, 2013 4:43 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Group notification stopped for Incident ** Out of the box, if you directly assign to an assignee, I'm pretty sure the notification only goes to the individual. Sent from my iPhone On Jun 10, 2013, at 6:11 AM, Govind M govind@wipro.commailto:govind@wipro.com wrote: ** Few days back, we have observed that whenever an incident assigned to an assignee, it is triggering only the assignee notification for incident assigned. But, earlier it would trigger two notification mails. One for Group assignment and other for individual assignee. I have checked the notification preference in people profile. It was configured for Group notification as well. Surely, I have missed something to check.. any suggestions on this. We are atARS 7.1 with ITSM 7.0.03. Regards Govind Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.comhttp://www.wipro.com _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Please do not print this email unless it is absolutely necessary. The
Re: Group notification stopped for Incident
That's true but not knowing the landscape there makes it tough to say what is right. I've seen desks where there is a very high turnaround and some things need to be reinforced with code. Sent from my iPhone On Jun 11, 2013, at 11:11 AM, Rick Westbrock rwestbr...@qmxs.com wrote: ** I would say that this would better be handled by user training. Just train the agents to assign to the group first and save, then assign to the individual and save. The other thing would be to improve the day to day workflow of the agents so that they all regularly check for assigned tickets. In this case you would have to make sure that agents are marked unavailable if they are on leave (for example) so that tickets can’t be assigned to them by mistake. My thought is that the breakdown in the business process should be resolved on that side rather than by introducing new code. -Rick ___ Rick Westbrock QMX Support Services *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Tauf Chowdhury *Sent:* Tuesday, June 11, 2013 2:42 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Group notification stopped for Incident ** You can try handling this by setting up auto assignment rules and not have the help desk assign at all. You can also put in an active link that says something like: if the Owner Assigned Group = Helpdesk, and Assigned Group is not null and does not equal Helpdesk and assignee is not null, then throw a message on submit. Sent from my iPhone On Jun 11, 2013, at 3:55 AM, Govind M govind@wipro.com wrote: ** The business case is like, Our help desk guys assigning incidents to an individual directly sometimes. If the particular support staff is not aware / not having a check in IM console often, it left unanswered sometimes rather immediately where customer expects to do so. In such cases, if it gets notified to entire group, the other sup. Staff would answer soon. *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Tauf Chowdhury *Sent:* Tuesday, June 11, 2013 1:10 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Group notification stopped for Incident ** There is a way to trick the system into doing this but it adds an administration overhead. You can create a dummy people record and put that record in the support group. Then, you can put the email address as the address of an email distribution list that has the members of that support group. Now, when you assign the incident to that dummy user, the entire group gets the email. This is not very efficient or that useful in my opinion unless you wanted to notify people in the distro list that were not in the support group. If I may ask, what's the business case for wanting the feature you are asking about? Sent from my iPhone On Jun 11, 2013, at 3:27 AM, Govind M govind@wipro.com wrote: ** Tauf, As you said, it is triggering directly to assignee when direct assignment happens. To get group notification, incident has to be saved with group assignment first. Post to individual, would trigger direct to assignee. Is there any OOB feature to get both at same time, when incident assigned to an assignee. Regards, Govind *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Tauf Chowdhury *Sent:* Monday, June 10, 2013 4:43 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Group notification stopped for Incident ** Out of the box, if you directly assign to an assignee, I'm pretty sure the notification only goes to the individual. Sent from my iPhone On Jun 10, 2013, at 6:11 AM, Govind M govind@wipro.com wrote: ** Few days back, we have observed that whenever an incident assigned to an assignee, it is triggering only the assignee notification for incident assigned. But, earlier it would trigger two notification mails. One for Group assignment and other for individual assignee. I have checked the notification preference in people profile. It was configured for Group notification as well. Surely, I have missed something to check.. any suggestions on this. We are atARS 7.1 with ITSM 7.0.03. Regards Govind *Please do not print this email unless it is absolutely necessary. * The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus
Form mode color
Hi. All of our applications are home grown and we are moving them to the web. In the RUT, Search and New/Modify screens can be set to different colors to differentiate them but I do not see that option or way to do that on the web. The only indication of the mode the screen is in on the web is the small print in the upper left hand corner of the screen that states, New, Modify or Search. Has anyone encountered this and have a resolution? ARServer 7.6.4 sp3 MS-SQL 2008 Thank you in advance. Marc ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Web Service filter error
1.4.2 is what's on the server and 1.7 is what's on my workstation. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Tuesday, June 11, 2013 11:06 AM To: arslist@ARSLIST.ORG Subject: Re: Web Service filter error ** ok...that's really weird that your java version is 1.4.2, but the other error is referring to the 1.7 JRE. On Tue, Jun 11, 2013 at 8:57 AM, Brittain, Mark mbritt...@navisite.commailto:mbritt...@navisite.com wrote: ** Java version 1..4.2._05 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Tuesday, June 11, 2013 10:42 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Web Service filter error ** If you run a 'java -version', what is your output? On Tue, Jun 11, 2013 at 8:39 AM, Brittain, Mark mbritt...@navisite.commailto:mbritt...@navisite.com wrote: ** Hi All, I was attempting to create a set field web service filter. When I attempted to load the WDSL I got the following error: Failed to initialize JRE and internal java module (ARERR 7017) Error loading: C:\Program Files\Java\jre7\bin\client\jvm.dll Never seen this before the error guide and configuration guide were not very useful. Any ideas on what might be the cause and fix? ARS 6.3 patch 20 Mid-tier 6.3 patch 20 Admin tool 6.3 patch 20 SunOS 5.9 Oracle 9.2 Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.commailto:mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Form mode color
Marc, The 'Web Toolbar' maintains the same colors as the user tool...do you have that hidden by chance? On Tue, Jun 11, 2013 at 9:15 AM, Marc Burick marc.bur...@prudential.comwrote: ** Hi. All of our applications are home grown and we are moving them to the web. In the RUT, Search and New/Modify screens can be set to different colors to differentiate them but I do not see that option or way to do that on the web. The only indication of the mode the screen is in on the web is the small print in the upper left hand corner of the screen that states, New, Modify or Search. Has anyone encountered this and have a resolution? ARServer 7.6.4 sp3 MS-SQL 2008 Thank you in advance. Marc _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Web Service filter error
I was looking for that command to be run on the machine generating the error On Tue, Jun 11, 2013 at 9:21 AM, Brittain, Mark mbritt...@navisite.comwrote: ** 1.4.2 is what’s on the server and 1.7 is what’s on my workstation. ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj *Sent:* Tuesday, June 11, 2013 11:06 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Web Service filter error ** ** ** ok...that's really weird that your java version is 1.4.2, but the other error is referring to the 1.7 JRE. ** ** On Tue, Jun 11, 2013 at 8:57 AM, Brittain, Mark mbritt...@navisite.com wrote: ** Java version “1..4.2._05” *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj *Sent:* Tuesday, June 11, 2013 10:42 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Web Service filter error ** If you run a 'java -version', what is your output? On Tue, Jun 11, 2013 at 8:39 AM, Brittain, Mark mbritt...@navisite.com wrote: ** Hi All, I was attempting to create a set field web service filter. When I attempted to load the WDSL I got the following error: Failed to initialize JRE and internal java module (ARERR 7017) Error loading: C:\Program Files\Java\jre7\bin\client\jvm.dll Never seen this before the error guide and configuration guide were not very useful. Any ideas on what might be the cause and fix? ARS 6.3 patch 20 Mid-tier 6.3 patch 20 Admin tool 6.3 patch 20 SunOS 5.9 Oracle 9.2 Mark *Mark Brittain* Remedy Developer ITILv3 Foundation *NaviSite – **A Time Warner Cable Company* mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 -- This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _ARSlist: Where the Answers Are and have been for 20 years_ ** ** _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Web Service filter error
Oh, ok, here it is. Microsoft Windows XP [Version 5.1.2600] (C) Copyright 1985-2001 Microsoft Corp. C:\Documents and Settings\mbrittainjava -version java version 1.7.0_21 Java(TM) SE Runtime Environment (build 1.7.0_21-b11) Java HotSpot(TM) Client VM (build 23.21-b01, mixed mode, sharing) C:\Documents and Settings\mbrittain From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Tuesday, June 11, 2013 11:32 AM To: arslist@ARSLIST.ORG Subject: Re: Web Service filter error ** I was looking for that command to be run on the machine generating the error On Tue, Jun 11, 2013 at 9:21 AM, Brittain, Mark mbritt...@navisite.commailto:mbritt...@navisite.com wrote: ** 1.4.2 is what's on the server and 1.7 is what's on my workstation. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Tuesday, June 11, 2013 11:06 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Web Service filter error ** ok...that's really weird that your java version is 1.4.2, but the other error is referring to the 1.7 JRE. On Tue, Jun 11, 2013 at 8:57 AM, Brittain, Mark mbritt...@navisite.commailto:mbritt...@navisite.com wrote: ** Java version 1..4.2._05 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Tuesday, June 11, 2013 10:42 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Web Service filter error ** If you run a 'java -version', what is your output? On Tue, Jun 11, 2013 at 8:39 AM, Brittain, Mark mbritt...@navisite.commailto:mbritt...@navisite.com wrote: ** Hi All, I was attempting to create a set field web service filter. When I attempted to load the WDSL I got the following error: Failed to initialize JRE and internal java module (ARERR 7017) Error loading: C:\Program Files\Java\jre7\bin\client\jvm.dll Never seen this before the error guide and configuration guide were not very useful. Any ideas on what might be the cause and fix? ARS 6.3 patch 20 Mid-tier 6.3 patch 20 Admin tool 6.3 patch 20 SunOS 5.9 Oracle 9.2 Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.commailto:mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Finding Pool Number from escalation def file!
Good Morning :-) Hope all is well! How to find out the Pool Number information for escalation from the escalation def file? Thx, Swanand ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Form mode color
Lj, Sorry if I confused you. I'm talking about the color of the form below the 'Web Toolbar'. I can see that toolbar fine. In RUT, depending on the Window Type, the window will be a different color. For example, the default colors for Display is Grey, Search is Blue and Modify/New is Green. Can this be brought to the web? Marc From: Longwing, Lj llongw...@usgs.gov To: arslist@ARSLIST.ORG, Date: 06/11/2013 11:31 AM Subject:Re: Form mode color Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** Marc, The 'Web Toolbar' maintains the same colors as the user tool...do you have that hidden by chance? On Tue, Jun 11, 2013 at 9:15 AM, Marc Burick marc.bur...@prudential.com wrote: ** Hi. All of our applications are home grown and we are moving them to the web. In the RUT, Search and New/Modify screens can be set to different colors to differentiate them but I do not see that option or way to do that on the web. The only indication of the mode the screen is in on the web is the small print in the upper left hand corner of the screen that states, New, Modify or Search. Has anyone encountered this and have a resolution? ARServer 7.6.4 sp3 MS-SQL 2008 Thank you in advance. Marc _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Web Service filter error
ok...and have you verified that the file in question exists?obviously when you start Dev Studio, your Java is functional On Tue, Jun 11, 2013 at 9:41 AM, Brittain, Mark mbritt...@navisite.comwrote: ** Oh, ok, here it is….. ** ** Microsoft Windows XP [Version 5.1.2600] (C) Copyright 1985-2001 Microsoft Corp. ** ** C:\Documents and Settings\mbrittainjava -version java version 1.7.0_21 Java(TM) SE Runtime Environment (build 1.7.0_21-b11) Java HotSpot(TM) Client VM (build 23.21-b01, mixed mode, sharing) ** ** C:\Documents and Settings\mbrittain ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj *Sent:* Tuesday, June 11, 2013 11:32 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Web Service filter error ** ** ** I was looking for that command to be run on the machine generating the error ** ** On Tue, Jun 11, 2013 at 9:21 AM, Brittain, Mark mbritt...@navisite.com wrote: ** 1.4.2 is what’s on the server and 1.7 is what’s on my workstation. *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj *Sent:* Tuesday, June 11, 2013 11:06 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Web Service filter error ** ok...that's really weird that your java version is 1.4.2, but the other error is referring to the 1.7 JRE. On Tue, Jun 11, 2013 at 8:57 AM, Brittain, Mark mbritt...@navisite.com wrote: ** Java version “1..4.2._05” *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj *Sent:* Tuesday, June 11, 2013 10:42 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Web Service filter error ** If you run a 'java -version', what is your output? On Tue, Jun 11, 2013 at 8:39 AM, Brittain, Mark mbritt...@navisite.com wrote: ** Hi All, I was attempting to create a set field web service filter. When I attempted to load the WDSL I got the following error: Failed to initialize JRE and internal java module (ARERR 7017) Error loading: C:\Program Files\Java\jre7\bin\client\jvm.dll Never seen this before the error guide and configuration guide were not very useful. Any ideas on what might be the cause and fix? ARS 6.3 patch 20 Mid-tier 6.3 patch 20 Admin tool 6.3 patch 20 SunOS 5.9 Oracle 9.2 Mark *Mark Brittain* Remedy Developer ITILv3 Foundation *NaviSite – **A Time Warner Cable Company* mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 -- This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ** ** _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Finding Pool Number from escalation def file!
Swanand, Apparently it's stored in object properties for the object object-prop: 6\60006\4\0\\60008\40\0\60009\4\0\\60010\4\0\\*60024\2\5 *\90002\4\26\Remedy Foundation Elements\ object-prop: 2\*60024\2\8*\90002\4\22\Remedy Asset Inventory\ What you see there is that the first example is in pool 5, and the second is 8...so if you look for property 60024, the second value past the property value will be the pool number If the escalation doesn't have a pool number, you don't have that property defined. On Tue, Jun 11, 2013 at 9:46 AM, swanand deshpande swanand.deshpa...@gmail.com wrote: ** Good Morning :-) Hope all is well! How to find out the Pool Number information for escalation from the escalation def file? Thx, Swanand _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Work Order Console issue
Hi All, I am attempting to create Work Orders on a scheduled basis. I have a form that holds the company, work to be done and when the Work Order is to be created. Then I have an escalation that creates the Work Order. This part works fine and the Work Order is displayed in the Overview Console. If I created the Work Order for the Operating Company it also appears in the Work Order Console. If I create the Work Order for a Customer Company the WO does not appear in the WO Console. I have printed out the work orders and compared field by field and can't find any significant difference other than the Assignee Groups (112) which may have the company group number or some random group number. In the case of the Operating Company I got a random number, Customer Companies were hit and miss on company group number or random. Any thoughts ideas would greatly be appreciated. ARS 7.6.04 SP3 ITSM 7.6.04 SP3 Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.commailto:mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 [cid:image001.gif@01CE6699.C106A270] This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image001.gif
Re: Form mode color
Not that I know of...it wasn't deemed 'web appropriate' I guess to change the colors based on modeWhite is much more web centric...but they left the toolbar color for us old school people that like it :) On Tue, Jun 11, 2013 at 9:47 AM, Marc Burick marc.bur...@prudential.comwrote: ** Lj, Sorry if I confused you. I'm talking about the color of the form below the 'Web Toolbar'. I can see that toolbar fine. In RUT, depending on the Window Type, the window will be a different color. For example, the default colors for Display is Grey, Search is Blue and Modify/New is Green. Can this be brought to the web? Marc From:Longwing, Lj llongw...@usgs.gov To:arslist@ARSLIST.ORG, Date:06/11/2013 11:31 AM Subject:Re: Form mode color Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG -- ** Marc, The 'Web Toolbar' maintains the same colors as the user tool...do you have that hidden by chance? On Tue, Jun 11, 2013 at 9:15 AM, Marc Burick *marc.bur...@prudential.com*marc.bur...@prudential.com wrote: ** Hi. All of our applications are home grown and we are moving them to the web. In the RUT, Search and New/Modify screens can be set to different colors to differentiate them but I do not see that option or way to do that on the web. The only indication of the mode the screen is in on the web is the small print in the upper left hand corner of the screen that states, New, Modify or Search. Has anyone encountered this and have a resolution? ARServer 7.6.4 sp3 MS-SQL 2008 Thank you in advance. Marc _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Finding Pool Number from escalation def file!
Thanks Much! Is there a query that can be run in TOAD to find out the information on escalation and escalation pool number running on a particular pool number? On Tue, Jun 11, 2013 at 10:57 AM, Longwing, Lj llongw...@usgs.gov wrote: ** Swanand, Apparently it's stored in object properties for the object object-prop: 6\60006\4\0\\60008\40\0\60009\4\0\\60010\4\0\\* 60024\2\5*\90002\4\26\Remedy Foundation Elements\ object-prop: 2\*60024\2\8*\90002\4\22\Remedy Asset Inventory\ What you see there is that the first example is in pool 5, and the second is 8...so if you look for property 60024, the second value past the property value will be the pool number If the escalation doesn't have a pool number, you don't have that property defined. On Tue, Jun 11, 2013 at 9:46 AM, swanand deshpande swanand.deshpa...@gmail.com wrote: ** Good Morning :-) Hope all is well! How to find out the Pool Number information for escalation from the escalation def file? Thx, Swanand _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- S.J.Deshpande ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Finding Pool Number from escalation def file!
it is probably stored in the DB in the same manner...you would need to search in the objprop (I think that's the column) for the property 60024, then parse the string apart to find the value...not likely all that easy to get to :) On Tue, Jun 11, 2013 at 10:05 AM, swanand deshpande swanand.deshpa...@gmail.com wrote: ** Thanks Much! Is there a query that can be run in TOAD to find out the information on escalation and escalation pool number running on a particular pool number? On Tue, Jun 11, 2013 at 10:57 AM, Longwing, Lj llongw...@usgs.gov wrote: ** Swanand, Apparently it's stored in object properties for the object object-prop: 6\60006\4\0\\60008\40\0\60009\4\0\\60010\4\0\\* 60024\2\5*\90002\4\26\Remedy Foundation Elements\ object-prop: 2\*60024\2\8*\90002\4\22\Remedy Asset Inventory\ What you see there is that the first example is in pool 5, and the second is 8...so if you look for property 60024, the second value past the property value will be the pool number If the escalation doesn't have a pool number, you don't have that property defined. On Tue, Jun 11, 2013 at 9:46 AM, swanand deshpande swanand.deshpa...@gmail.com wrote: ** Good Morning :-) Hope all is well! How to find out the Pool Number information for escalation from the escalation def file? Thx, Swanand _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- S.J.Deshpande _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Form mode color
You could create your own background box that changes color based on the action. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Tuesday, June 11, 2013 11:03 AM To: arslist@ARSLIST.ORG Subject: Re: Form mode color ** Not that I know of...it wasn't deemed 'web appropriate' I guess to change the colors based on modeWhite is much more web centric...but they left the toolbar color for us old school people that like it :) On Tue, Jun 11, 2013 at 9:47 AM, Marc Burick marc.bur...@prudential.commailto:marc.bur...@prudential.com wrote: ** Lj, Sorry if I confused you. I'm talking about the color of the form below the 'Web Toolbar'. I can see that toolbar fine. In RUT, depending on the Window Type, the window will be a different color. For example, the default colors for Display is Grey, Search is Blue and Modify/New is Green. Can this be brought to the web? Marc From:Longwing, Lj llongw...@usgs.govmailto:llongw...@usgs.gov To:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG, Date:06/11/2013 11:31 AM Subject:Re: Form mode color Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG ** Marc, The 'Web Toolbar' maintains the same colors as the user tool...do you have that hidden by chance? On Tue, Jun 11, 2013 at 9:15 AM, Marc Burick marc.bur...@prudential.commailto:marc.bur...@prudential.com wrote: ** Hi. All of our applications are home grown and we are moving them to the web. In the RUT, Search and New/Modify screens can be set to different colors to differentiate them but I do not see that option or way to do that on the web. The only indication of the mode the screen is in on the web is the small print in the upper left hand corner of the screen that states, New, Modify or Search. Has anyone encountered this and have a resolution? ARServer 7.6.4 sp3 MS-SQL 2008 Thank you in advance. Marc _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Form mode color
Hi Marc, My customers continued to expect the traditional background colors even after we began offering the Mid-tier client so I installed a series of Active Links to accomplish this. On: Window Open Run If: ($OPERATION$ = QUERY) AND ($CLIENT-TYPE$ = 9) If Actions: Run Process: Command Line: javascript:document.body.style.background=#A4C8F0; I have one of these for each of the possible OPERATIONS with the appropriate colors: QUERY: #A4C8F0 CREATE: #C0E5C0 GET: A4C8F0 SET: C0E5C0 SET ALL: 008080 Works pretty well. Sometime, the bg color leaks though the right-hand end of the Mid-tier menu bar if the browser window width exceeds the defined width of the view. Hope this is helpful. Larry On Tue, Jun 11, 2013 at 11:15 AM, Marc Burick marc.bur...@prudential.comwrote: ** Hi. All of our applications are home grown and we are moving them to the web. In the RUT, Search and New/Modify screens can be set to different colors to differentiate them but I do not see that option or way to do that on the web. The only indication of the mode the screen is in on the web is the small print in the upper left hand corner of the screen that states, New, Modify or Search. Has anyone encountered this and have a resolution? ARServer 7.6.4 sp3 MS-SQL 2008 Thank you in advance. Marc _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Running a Report from the User Tool using workflow - solved
Not only does the user need permissions to the form and fields that the report is pulling from, but they must also have rights to the Report form. I went one more step and made sure that the user had rights to the attachment pool in the Report form, and to the attachment line itself. Once I did that, the AL fired, ran over and got the report, did the select statement for the fields in the report, and displayed the report on the screen, which the user can print by pressing the print button. Many many thanks to everyone that helped! The next step is to build a loop so that the user can select mulitple table entries and hit the AL one time. Any ideas to get me started on that? Drew JTF-Bravo Honduras ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: OT:Log scrubber question
Movement on this got pushed back in favor of other work, but I think the end result is a very useful tool. http://cdn.tabtonic.com/ttanon-1.1.zip It's straightforward to use and when I get around to putting up a web page up for it I'll have downloads for Mac/Linux as well. There is an option for automatically replacing usernames. It will grab the usernames as it processes the logs, then process them a second time once all the usernames have been identified. It will do search/replace terms from a CSV file containing two columns that must be named TERM and REPLACEMENT It will also simply censor any words identified in a plain text file (replace any words contained in the file with *s) When it replaces user names, it replaces them with something with the same length - so Demo would be replaced with u002 whereas Mary Manager would be replaced with user0034. This is to keep the structure of the file intact for whatever log analysis tool you want to use. It will do single file replacement or process all files within a given directory. Options can be saved and loaded into the GUI. The GUI will automatically load the last saved configuration on load. The GUI will also give you the command line syntax for you if you just want to run a batch file to process a directory. You can run this from a thumb drive. (A JRE is necessary, but those are installed everywhere these days) Either double click anonymize.exe or run the command line version: usage: anoncmd [options] -c fileconfiguration file -helpprint this message and exit -i file or directory input file or directory -o file or directory output file or directory -p Replace discovered email addresses, phone numbers, and social security numbers with *s -r mapfile.csv Automatically Replace Users -t termfile.csvfile containing private terms (CSV file with two columns: TERM, REPLACEMENT) -w wordfile.txtCensor words (separated by spaces or carriage retuns) On Fri, May 31, 2013 at 4:32 AM, Peter Joran ppjo...@gmail.com wrote: ** Very nice! Thanks again Steve Pete On Thu, May 30, 2013 at 1:49 PM, Steve Kallestad st...@tabtonic.comwrote: ** Yes on both counts Peter. I'm also thinking that it should optionally grab login names and auto-replace them with user001, user002 and have an options file or gui so you don't have to remember the command line. It's in progress... On Thu, May 30, 2013 at 4:36 AM, Peter Joran ppjo...@gmail.com wrote: ** The ARSList is simply the best!! Steve, many thanks for what you have done! I never expected anyone to write something to solve the issue. Your time and effort is greatly appreciated! At the risk of being a cad, how easy would it be to allow the user to determine what the replacement string should be? For example, replace 1.1.1.1 with AR Server, 2.2.2.2 with Mid-tier server, 3.3.3.3 with Database Server, Demo with Admin account, jfrost with Approver account, etc. Meaningful replacement strings would help support to maintain context when reviewing the logs. Also, can the utility be made to run on all files in a folder? Many thanks again Pete On Wed, May 29, 2013 at 8:42 PM, Steve Kallestad st...@tabtonic.comwrote: ** I was going to give some technical advice since I couldn't find any standalone utility like this, but I decided instead to just write one for you. It's pretty straight forward - it needs an input file, an output file, and a private terms file. The private terms file is a file containing words to be censored. They can be space separated, line separated or both. It will read the input file, replace all private terms with *s and it will also replace phone numbers, social security numbers, and email addresses with *s. I couldn't find one of those 2GB log files to test with, but it ran through a 20MB file in about 6 seconds. I shared it on Google Drive: https://docs.google.com/file/d/0ByjmQ_f5-wyKcEhqUTgyTDNLdE0/edit It requires java to be installed. Other than that, just drop it anywhere on your windows box and run it from the command line. Let me know if you have any issues or if you have any feedback on changes that would be useful. Thanks, Steve On Wed, May 29, 2013 at 1:35 PM, Francois Seegers franco...@blueturtle.co.za wrote: ** Hi Pete, If you are running v8 and up you might want to use the Atrium Integrator transformations running scripts on the files…just a thought… Regards Francois *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Peter Joran *Sent:* Wednesday, May 29, 2013 10:32 PM *To:* arslist@ARSLIST.ORG *Subject:* OT:Log scrubber question ** All I have a need to clean log files before sending them to BMC support. I'm looking for a tool that will allow me to create multiple
Re: Form mode color
Larry, Thank you for this suggestion. It works great Everyone else that responded to my question... thanks you, also! Marc From: L G Robinson n...@ncsu.edu To: arslist@ARSLIST.ORG, Date: 06/11/2013 01:06 PM Subject:Re: Form mode color Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** Hi Marc, My customers continued to expect the traditional background colors even after we began offering the Mid-tier client so I installed a series of Active Links to accomplish this. On: Window Open Run If: ($OPERATION$ = QUERY) AND ($CLIENT-TYPE$ = 9) If Actions: Run Process: Command Line: javascript:document.body.style.background= #A4C8F0; I have one of these for each of the possible OPERATIONS with the appropriate colors: QUERY: #A4C8F0 CREATE: #C0E5C0 GET: A4C8F0 SET: C0E5C0 SET ALL: 008080 Works pretty well. Sometime, the bg color leaks though the right-hand end of the Mid-tier menu bar if the browser window width exceeds the defined width of the view. Hope this is helpful. Larry On Tue, Jun 11, 2013 at 11:15 AM, Marc Burick marc.bur...@prudential.com wrote: ** Hi. All of our applications are home grown and we are moving them to the web. In the RUT, Search and New/Modify screens can be set to different colors to differentiate them but I do not see that option or way to do that on the web. The only indication of the mode the screen is in on the web is the small print in the upper left hand corner of the screen that states, New, Modify or Search. Has anyone encountered this and have a resolution? ARServer 7.6.4 sp3 MS-SQL 2008 Thank you in advance. Marc _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Get Exit Code Before Adding Attachment
When I create a filter and add a Set Fields action and set an Exit Code field to: $PROCESS$ PERFORM-ACTION-ADD-ATTACHMENT 536870914 $Server Cmd$ Everything is fine. The Exit Code field is set to 0 (successful) and the attachment is added to my attachment field. But if the file does not exist (let's say I type arerror%.log for example), I get the error: File pointer is NULL or invalid file pointer. (ARERR 295) And all further workflow processing is stopped (the Exit Code does not get set to 2 which is Failed for example). Is there a way I can grab the exit code first, and if 0 then proceed with the adding of the attachment? If it's not there ( Exit code 2) skip the add of the attachment and go to the next workflow item. ARS 7.6.4 sp2 (Linux) Oracle DB Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-6430 lisa.ke...@devtechnology.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Form mode color
Yeah, that sounds pretty good! David From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Marc Burick Sent: Tuesday, June 11, 2013 2:01 PM To: arslist@ARSLIST.ORG Subject: Re: Form mode color ** Larry, Thank you for this suggestion. It works great Everyone else that responded to my question... thanks you, also! Marc From:L G Robinson n...@ncsu.edumailto:n...@ncsu.edu To:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG, Date:06/11/2013 01:06 PM Subject:Re: Form mode color Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG ** Hi Marc, My customers continued to expect the traditional background colors even after we began offering the Mid-tier client so I installed a series of Active Links to accomplish this. On: Window Open Run If: ($OPERATION$ = QUERY) AND ($CLIENT-TYPE$ = 9) If Actions: Run Process: Command Line: javascript:document.body.style.background=#A4C8F0; I have one of these for each of the possible OPERATIONS with the appropriate colors: QUERY: #A4C8F0 CREATE: #C0E5C0 GET: A4C8F0 SET: C0E5C0 SET ALL: 008080 Works pretty well. Sometime, the bg color leaks though the right-hand end of the Mid-tier menu bar if the browser window width exceeds the defined width of the view. Hope this is helpful. Larry On Tue, Jun 11, 2013 at 11:15 AM, Marc Burick marc.bur...@prudential.commailto:marc.bur...@prudential.com wrote: ** Hi. All of our applications are home grown and we are moving them to the web. In the RUT, Search and New/Modify screens can be set to different colors to differentiate them but I do not see that option or way to do that on the web. The only indication of the mode the screen is in on the web is the small print in the upper left hand corner of the screen that states, New, Modify or Search. Has anyone encountered this and have a resolution? ARServer 7.6.4 sp3 MS-SQL 2008 Thank you in advance. Marc ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Get Exit Code Before Adding Attachment
Hi Lisa, Try creating an Error Handler within the filter. Essentially create another filter which will handle the error in a way that it sets your Exit Code to 2 (Failure)and reference the error handler filter from the filter where the set fields fails. Hope this helps. Regards, Ryan. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Tuesday, June 11, 2013 2:35 PM To: arslist@ARSLIST.ORG Subject: Get Exit Code Before Adding Attachment ** When I create a filter and add a Set Fields action and set an Exit Code field to: $PROCESS$ PERFORM-ACTION-ADD-ATTACHMENT 536870914 $Server Cmd$ Everything is fine. The Exit Code field is set to 0 (successful) and the attachment is added to my attachment field. But if the file does not exist (let's say I type arerror%.log for example), I get the error: File pointer is NULL or invalid file pointer. (ARERR 295) And all further workflow processing is stopped (the Exit Code does not get set to 2 which is Failed for example). Is there a way I can grab the exit code first, and if 0 then proceed with the adding of the attachment? If it's not there ( Exit code 2) skip the add of the attachment and go to the next workflow item. ARS 7.6.4 sp2 (Linux) Oracle DB Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-6430 lisa.ke...@devtechnology.com _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Get Exit Code Before Adding Attachment
Very much so!!! Thank you -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Downing, Ryan Sent: Tuesday, June 11, 2013 3:38 PM To: arslist@ARSLIST.ORG Subject: Re: Get Exit Code Before Adding Attachment ** Hi Lisa, Try creating an Error Handler within the filter. Essentially create another filter which will handle the error in a way that it sets your Exit Code to 2 (Failure)and reference the error handler filter from the filter where the set fields fails. Hope this helps. Regards, Ryan. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Tuesday, June 11, 2013 2:35 PM To: arslist@ARSLIST.ORG Subject: Get Exit Code Before Adding Attachment ** When I create a filter and add a Set Fields action and set an Exit Code field to: $PROCESS$ PERFORM-ACTION-ADD-ATTACHMENT 536870914 $Server Cmd$ Everything is fine. The Exit Code field is set to 0 (successful) and the attachment is added to my attachment field. But if the file does not exist (let's say I type arerror%.log for example), I get the error: File pointer is NULL or invalid file pointer. (ARERR 295) And all further workflow processing is stopped (the Exit Code does not get set to 2 which is Failed for example). Is there a way I can grab the exit code first, and if 0 then proceed with the adding of the attachment? If it's not there ( Exit code 2) skip the add of the attachment and go to the next workflow item. ARS 7.6.4 sp2 (Linux) Oracle DB Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-6430 lisa.ke...@devtechnology.com _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Form mode color
That is a pretty elegant solution. Thanks for sharing! Ultimately I think it is inconsistent with most web apps and web standards if you will but if you are forced to do it then this is the way to go. On Tue, Jun 11, 2013 at 10:05 AM, L G Robinson n...@ncsu.edu wrote: ** Hi Marc, My customers continued to expect the traditional background colors even after we began offering the Mid-tier client so I installed a series of Active Links to accomplish this. On: Window Open Run If: ($OPERATION$ = QUERY) AND ($CLIENT-TYPE$ = 9) If Actions: Run Process: Command Line: javascript:document.body.style.background=#A4C8F0; I have one of these for each of the possible OPERATIONS with the appropriate colors: QUERY: #A4C8F0 CREATE: #C0E5C0 GET: A4C8F0 SET: C0E5C0 SET ALL: 008080 Works pretty well. Sometime, the bg color leaks though the right-hand end of the Mid-tier menu bar if the browser window width exceeds the defined width of the view. Hope this is helpful. Larry On Tue, Jun 11, 2013 at 11:15 AM, Marc Burick marc.bur...@prudential.comwrote: ** Hi. All of our applications are home grown and we are moving them to the web. In the RUT, Search and New/Modify screens can be set to different colors to differentiate them but I do not see that option or way to do that on the web. The only indication of the mode the screen is in on the web is the small print in the upper left hand corner of the screen that states, New, Modify or Search. Has anyone encountered this and have a resolution? ARServer 7.6.4 sp3 MS-SQL 2008 Thank you in advance. Marc _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Form mode color
I can't take credit for it... I got it from BMC or ColumnIT, I can't remember which. On Tue, Jun 11, 2013 at 3:49 PM, Jason Miller jason.mil...@gmail.comwrote: ** That is a pretty elegant solution. Thanks for sharing! Ultimately I think it is inconsistent with most web apps and web standards if you will but if you are forced to do it then this is the way to go. On Tue, Jun 11, 2013 at 10:05 AM, L G Robinson n...@ncsu.edu wrote: ** Hi Marc, My customers continued to expect the traditional background colors even after we began offering the Mid-tier client so I installed a series of Active Links to accomplish this. On: Window Open Run If: ($OPERATION$ = QUERY) AND ($CLIENT-TYPE$ = 9) If Actions: Run Process: Command Line: javascript:document.body.style.background=#A4C8F0; I have one of these for each of the possible OPERATIONS with the appropriate colors: QUERY: #A4C8F0 CREATE: #C0E5C0 GET: A4C8F0 SET: C0E5C0 SET ALL: 008080 Works pretty well. Sometime, the bg color leaks though the right-hand end of the Mid-tier menu bar if the browser window width exceeds the defined width of the view. Hope this is helpful. Larry On Tue, Jun 11, 2013 at 11:15 AM, Marc Burick marc.bur...@prudential.com wrote: ** Hi. All of our applications are home grown and we are moving them to the web. In the RUT, Search and New/Modify screens can be set to different colors to differentiate them but I do not see that option or way to do that on the web. The only indication of the mode the screen is in on the web is the small print in the upper left hand corner of the screen that states, New, Modify or Search. Has anyone encountered this and have a resolution? ARServer 7.6.4 sp3 MS-SQL 2008 Thank you in advance. Marc _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Web Service filter error
Did you let the server machine upgrade java that may have changed its installation directory? The plugin does not seem to find it. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Tuesday, June 11, 2013 10:40 AM To: arslist@ARSLIST.ORG Subject: Web Service filter error Hi All, I was attempting to create a set field web service filter. When I attempted to load the WDSL I got the following error: Failed to initialize JRE and internal java module (ARERR 7017) Error loading: C:\Program Files\Java\jre7\bin\client\jvm.dll Never seen this before the error guide and configuration guide were not very useful. Any ideas on what might be the cause and fix? ARS 6.3 patch 20 Mid-tier 6.3 patch 20 Admin tool 6.3 patch 20 SunOS 5.9 Oracle 9.2 Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 email-Logo-031813 _ This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years image001.gif
Re: Form mode color
He probably means after upgrading to the new ITSM applications from a really old one? The other way you can tell is the presence of a save or a search button. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Tuesday, June 11, 2013 11:31 AM To: arslist@ARSLIST.ORG Subject: Re: Form mode color ** Marc, The 'Web Toolbar' maintains the same colors as the user tool...do you have that hidden by chance? On Tue, Jun 11, 2013 at 9:15 AM, Marc Burick marc.bur...@prudential.com wrote: ** Hi. All of our applications are home grown and we are moving them to the web. In the RUT, Search and New/Modify screens can be set to different colors to differentiate them but I do not see that option or way to do that on the web. The only indication of the mode the screen is in on the web is the small print in the upper left hand corner of the screen that states, New, Modify or Search. Has anyone encountered this and have a resolution? ARServer 7.6.4 sp3 MS-SQL 2008 Thank you in advance. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Finding Pool Number from escalation def file!
Thanks Much for all the information! On Tue, Jun 11, 2013 at 11:10 AM, Longwing, Lj llongw...@usgs.gov wrote: ** it is probably stored in the DB in the same manner...you would need to search in the objprop (I think that's the column) for the property 60024, then parse the string apart to find the value...not likely all that easy to get to :) On Tue, Jun 11, 2013 at 10:05 AM, swanand deshpande swanand.deshpa...@gmail.com wrote: ** Thanks Much! Is there a query that can be run in TOAD to find out the information on escalation and escalation pool number running on a particular pool number? On Tue, Jun 11, 2013 at 10:57 AM, Longwing, Lj llongw...@usgs.govwrote: ** Swanand, Apparently it's stored in object properties for the object object-prop: 6\60006\4\0\\60008\40\0\60009\4\0\\60010\4\0\\* 60024\2\5*\90002\4\26\Remedy Foundation Elements\ object-prop: 2\*60024\2\8*\90002\4\22\Remedy Asset Inventory\ What you see there is that the first example is in pool 5, and the second is 8...so if you look for property 60024, the second value past the property value will be the pool number If the escalation doesn't have a pool number, you don't have that property defined. On Tue, Jun 11, 2013 at 9:46 AM, swanand deshpande swanand.deshpa...@gmail.com wrote: ** Good Morning :-) Hope all is well! How to find out the Pool Number information for escalation from the escalation def file? Thx, Swanand _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- S.J.Deshpande _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- S.J.Deshpande ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Form Properties in 8.1 Dev Studio
I was trying to see the indexes on a Form in 8.1 Dev Studio against both a 7.6.04 and 8.1 server, but I can't find where the Form Properties display. Tried everything I can think of. Anyone figure out where they hid it? Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Form Properties in 8.1 Dev Studio
There's a definitions tab to the left of all the views. It's on there. On Tue, Jun 11, 2013 at 4:21 PM, Rick Cook remedyr...@gmail.com wrote: ** I was trying to see the indexes on a Form in 8.1 Dev Studio against both a 7.6.04 and 8.1 server, but I can't find where the Form Properties display. Tried everything I can think of. Anyone figure out where they hid it? Rick _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Form Properties in 8.1 Dev Studio
I cannot speak for 8.x but on 7.6.04, whilst on the form, click on the menu Form == Form Properties and under that you will see a list of available options that include Indexes. I suspect 8.x will be similar. Cheers Joe PS: I spent 20 minutes trying to figure that one out too on 7.5 3 or 4 years ago.. _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Tuesday, June 11, 2013 7:21 PM To: arslist@ARSLIST.ORG Subject: Form Properties in 8.1 Dev Studio ** I was trying to see the indexes on a Form in 8.1 Dev Studio against both a 7.6.04 and 8.1 server, but I can't find where the Form Properties display. Tried everything I can think of. Anyone figure out where they hid it? Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Form Properties in 8.1 Dev Studio
Ignore my response to this email. I had misread Ricks original post. I thought he wanted to know how to do it on Dev Studio 7.6.04 as well. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Steve Kallestad Sent: Tuesday, June 11, 2013 7:28 PM To: arslist@ARSLIST.ORG Subject: Re: Form Properties in 8.1 Dev Studio ** There's a definitions tab to the left of all the views. It's on there. On Tue, Jun 11, 2013 at 4:21 PM, Rick Cook remedyr...@gmail.com wrote: ** I was trying to see the indexes on a Form in 8.1 Dev Studio against both a 7.6.04 and 8.1 server, but I can't find where the Form Properties display. Tried everything I can think of. Anyone figure out where they hid it? Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Form Properties in 8.1 Dev Studio
Its down in the tabs list with the various views. [image: Inline image 2] On Tue, Jun 11, 2013 at 4:21 PM, Rick Cook remedyr...@gmail.com wrote: ** I was trying to see the indexes on a Form in 8.1 Dev Studio against both a 7.6.04 and 8.1 server, but I can't find where the Form Properties display. Tried everything I can think of. Anyone figure out where they hid it? Rick _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years image.png
Re: Form Properties in 8.1 Dev Studio
In 8.1 it was decided that form properties were no longer needed. But I see that Steve just replied and ruined my prank. On Tue, Jun 11, 2013 at 4:21 PM, Rick Cook remedyr...@gmail.com wrote: ** I was trying to see the indexes on a Form in 8.1 Dev Studio against both a 7.6.04 and 8.1 server, but I can't find where the Form Properties display. Tried everything I can think of. Anyone figure out where they hid it? Rick _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Form Properties in 8.1 Dev Studio
That's quite some change from the Dev Studio. Wonder why they mixed it with where you would navigate to different views to - as it is that line looks pretty cluttered if you have like 45 views on a form, which might sound like not many forms may have that many views, until you install all your language packs. I'm not totally sure I agree that's a place to hold the 'Definitions' information. It may have been most appropriate to have it along with the Properties window which traditionally is on the right on a DS. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser Sent: Tuesday, June 11, 2013 7:30 PM To: arslist@ARSLIST.ORG Subject: Re: Form Properties in 8.1 Dev Studio ** Its down in the tabs list with the various views. Inline image 2 On Tue, Jun 11, 2013 at 4:21 PM, Rick Cook remedyr...@gmail.com wrote: ** I was trying to see the indexes on a Form in 8.1 Dev Studio against both a 7.6.04 and 8.1 server, but I can't find where the Form Properties display. Tried everything I can think of. Anyone figure out where they hid it? Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years image002.gif
Re: Web Service filter error
I had this same error and I had to go to armonitor file and set C:\Program Files\Java\jre7\bin\javait had been set to jdk1.6.0_25 I at least got past the Failed to initialize JRE and internal java module (ARERR 7017) error. But now I have a different problem when I go to the WSDL and view the URL I get prompted to login in. Aren't you suppose to see the XML code? I don't mean to get in the middle of your problem but wondered if the same happens to you after changing armonitor file. Teresa From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Tuesday, June 11, 2013 10:42 AM To: arslist@ARSLIST.ORG Subject: Re: Web Service filter error ** Oh, ok, here it is. Microsoft Windows XP [Version 5.1.2600] (C) Copyright 1985-2001 Microsoft Corp. C:\Documents and Settings\mbrittainjava -version java version 1.7.0_21 Java(TM) SE Runtime Environment (build 1.7.0_21-b11) Java HotSpot(TM) Client VM (build 23.21-b01, mixed mode, sharing) C:\Documents and Settings\mbrittain From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Tuesday, June 11, 2013 11:32 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Web Service filter error ** I was looking for that command to be run on the machine generating the error On Tue, Jun 11, 2013 at 9:21 AM, Brittain, Mark mbritt...@navisite.commailto:mbritt...@navisite.com wrote: ** 1.4.2 is what's on the server and 1.7 is what's on my workstation. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Tuesday, June 11, 2013 11:06 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Web Service filter error ** ok...that's really weird that your java version is 1.4.2, but the other error is referring to the 1.7 JRE. On Tue, Jun 11, 2013 at 8:57 AM, Brittain, Mark mbritt...@navisite.commailto:mbritt...@navisite.com wrote: ** Java version 1..4.2._05 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Tuesday, June 11, 2013 10:42 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Web Service filter error ** If you run a 'java -version', what is your output? On Tue, Jun 11, 2013 at 8:39 AM, Brittain, Mark mbritt...@navisite.commailto:mbritt...@navisite.com wrote: ** Hi All, I was attempting to create a set field web service filter. When I attempted to load the WDSL I got the following error: Failed to initialize JRE and internal java module (ARERR 7017) Error loading: C:\Program Files\Java\jre7\bin\client\jvm.dll Never seen this before the error guide and configuration guide were not very useful. Any ideas on what might be the cause and fix? ARS 6.3 patch 20 Mid-tier 6.3 patch 20 Admin tool 6.3 patch 20 SunOS 5.9 Oracle 9.2 Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.commailto:mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Web Service filter error
Yes that would be the way to resolve the problem if your JAVA install directories have changed. The reason you are getting the authentication box is not because of that. It's probably because you have permissions specified for that WSDL and it's not Public - at least that would be my guess why you are getting that - I could be wrong. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of teresa S Fannin Sent: Tuesday, June 11, 2013 7:43 PM To: arslist@ARSLIST.ORG Subject: Re: Web Service filter error I had this same error and I had to go to armonitor file and set C:\Program Files\Java\jre7\bin\javait had been set to jdk1.6.0_25 I at least got past the Failed to initialize JRE and internal java module (ARERR 7017) error. But now I have a different problem when I go to the WSDL and view the URL I get prompted to login in. Aren't you suppose to see the XML code? I don't mean to get in the middle of your problem but wondered if the same happens to you after changing armonitor file. Teresa From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Tuesday, June 11, 2013 10:42 AM To: arslist@ARSLIST.ORG Subject: Re: Web Service filter error ** Oh, ok, here it is... Microsoft Windows XP [Version 5.1.2600] (C) Copyright 1985-2001 Microsoft Corp. C:\Documents and Settings\mbrittainjava -version java version 1.7.0_21 Java(TM) SE Runtime Environment (build 1.7.0_21-b11) Java HotSpot(TM) Client VM (build 23.21-b01, mixed mode, sharing) C:\Documents and Settings\mbrittain From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Tuesday, June 11, 2013 11:32 AM To: arslist@ARSLIST.ORG Subject: Re: Web Service filter error ** I was looking for that command to be run on the machine generating the error On Tue, Jun 11, 2013 at 9:21 AM, Brittain, Mark mbritt...@navisite.com wrote: ** 1.4.2 is what's on the server and 1.7 is what's on my workstation. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Tuesday, June 11, 2013 11:06 AM To: arslist@ARSLIST.ORG Subject: Re: Web Service filter error ** ok...that's really weird that your java version is 1.4.2, but the other error is referring to the 1.7 JRE. On Tue, Jun 11, 2013 at 8:57 AM, Brittain, Mark mbritt...@navisite.com wrote: ** Java version 1..4.2._05 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Tuesday, June 11, 2013 10:42 AM To: arslist@ARSLIST.ORG Subject: Re: Web Service filter error ** If you run a 'java -version', what is your output? On Tue, Jun 11, 2013 at 8:39 AM, Brittain, Mark mbritt...@navisite.com wrote: ** Hi All, I was attempting to create a set field web service filter. When I attempted to load the WDSL I got the following error: Failed to initialize JRE and internal java module (ARERR 7017) Error loading: C:\Program Files\Java\jre7\bin\client\jvm.dll Never seen this before the error guide and configuration guide were not very useful. Any ideas on what might be the cause and fix? ARS 6.3 patch 20 Mid-tier 6.3 patch 20 Admin tool 6.3 patch 20 SunOS 5.9 Oracle 9.2 Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 _ This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the
