Re: Define a new Assignment Method.
I think a simple solution is to have a default value of $USER$ to the Assignee field. What this will do is assign the user as soon as the ticket is created. When the assignment engine is called, it will over-write to the correct assignee if it finds one. If it does not the value will continue to be set to $USER$. Regards, Adhwari -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of team.rem...@libero.it Sent: 09 July 2013 19:42 To: arslist@ARSLIST.ORG Subject: R: Re: Define a new Assignment Method. Hi Adhwari, Thank you so much... i agree with you !!! that is the question! ...my customer asked me to develop an automatic system that, if Assignee (in the Assigment tab) is NULL, we must push the user that in that moment are saving the ticket ! (user has the ticket ownership). if I'll be able to develop a Assignment Method I'll use it inAssignment Rule task (as you say) ! do you think that I'm crazy ? :) however, In conclusion, do you think is more appropriate to develop an AL that start when you save the ticket, bypassing Assignment Rule task? ;) Thank you so much for the active collaboration Peter. Messaggio originale Da: adhwari_kulka...@bmc.com Data: 9-lug-2013 15.33 A: arslist@ARSLIST.ORG Ogg: Re: Define a new quot;Assignment Methodquot;. Hi Pietro, The three methods that you have described are the algorithms the assignment engine uses to choose an assignee. An assignment method (rule) is the one that has a qualification which will fetch a set of assignees from a given table(assignee Table). The assignment engine uses one of the above mentioned algorithms to choose one assignee from the set. To solve your problem you need to write, 1. A rule that will describe your criteria. You will write the qualification here that tells your business need. Herein you will choose the algorithm (RR or capacity or number). 2. A new assignment process wherein the Request form would be HPD:Help_Desk. I hope this will help you. Regards, Adhwari Kulkarni -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST. ORG] On Behalf Of team.rem...@libero.it Sent: 09 July 2013 18:16 To: arslist@ARSLIST.ORG Subject: R: Re: Define a new Assignment Method. Hi Ryan, Thank you for your reply. I try to explain... I'd like to activate the method on the HPD:Help_Desk form , in the selection of the support group's Assignee. Now the system does not select automatically an Assignee, and we thought to automatize the selection of Assignee at the some time of Ticket save. I hope I was sufficient clear , if you need more info please ask. Thanks in advance. Pietro Messaggio originale Da: ryan_down...@bmc.com Data: 9-lug-2013 14.18 A: arslist@ARSLIST.ORG Ogg: Re: Define a new quot;Assignment Methodquot;. Hi Team Remedy, There is always a way :) In order to do what you are speaking ofTry using the following documentation link as a guide to adding your own assignment process and associated rules: https://docs.bmc. com/docs/display/public/ars8000/Integrating+the+BMC+Remedy+Assignment+E ngine+into+an+application Hope this helps :) Regards, Ryan. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST. ORG] On Behalf Of Team Remedy Sent: Tuesday, July 09, 2013 6:21 AM To: arslist@ARSLIST.ORG Subject: Define a new Assignment Method. Hi all, do you think that it's possible to define a new kind of Assignment Method? Now, there are three methods which are used by assignment engine for auto individual assignment Round Robin Capacity based Number Based I would like to create a customized method, in order to use it in Assignment Rule task. thanks in advance. Pietro My instance : Ar Server 7.1.00 Patch 011 201007230200 Mit Tier Version 7.6.04 SP4 201209051922 Service Desk 7.0 __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access
Re: What form is arsvcdsp.log turned on from? Dispatcher
Hi Tim, Application Dispatcher - arsvcdsp process is being used with the Approval server and the Application Pending form. Check If Approval debug mode is ON or NOT from Approval Administrative console. Regards Kiran On Wed, Jul 10, 2013 at 12:51 AM, tim rondeau tim.rond...@oracle.comwrote: ** Hi, I was wondering if some can tell me where this log is getting turned on. I do see it in the config, but cant find what form this was turned on from. We are running 7.1 patch 7 on windows. Thanks Tim _ARSlist: Where the Answers Are and have been for 20 years_ -- *Regards* * **Kiran Patil* *Cognizant Technology Solutions* *Pune, India* *Mob No: +91 989 037 7125 * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: SRM AIF adding custom fields in 8.x
Hi Mark, This is very strange remedy behavior :) Anyway, You can try with OOB Non SR fields available on AIF form. Check if same scenario work for OOB Non SR field. If that works, then it should alos work for your custom field. Regards Kiran On Tue, Jul 9, 2013 at 11:53 PM, Mark VanOsdel mark.vanos...@firstdata.comwrote: Hello, is it possible to add custom fields to an Advanced Interface Form (AIF) in SRM v8.1 and have those fields get saved to the custom AIF form on submit? I have done this in previous version very easily; however, it is not working in v8.1. Please note, I created my AIF from (SRS:AdvancedInterface_Without BackendMapping) and all I want to do is add custom fields and have them saved directly to the AIF form on submit... there is no backend mapping to WO or anything. I can see the filter that performs the push fields to the AIF form fire; however, it does not have the field values for my custom fields. The odd part is if I hard code a value to the custom field in the filter, it will push that value but not what is entered in the fields directly. Any help would be greatly appriciated. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- *Regards* * **Kiran Patil* *Cognizant Technology Solutions* *Pune, India* *Mob No: +91 989 037 7125 * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ardbcquery.dll
Hi Sanford, Check if you have below plugin entry in ar.cfg file on all 3 servers. Below entry should be threre to initiate plugin. Server-Plugin-Alias: REMEDY.ARDBC.APPQUERY REMEDY.ARDBC.APPQUERY ARserveralias/name: Regards Kiran On Tue, Jul 9, 2013 at 4:41 AM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: My test and my development servers are throwing out this error: The specified plug-in does not exist. : REMEDY.ARDBC.APPQUERY (ARERR 8755) BMC Communities says I need to make sure I have this file on my server ardbcquery.dll. I have checked all three of my servers and it is not on any of them. Would you please check your servers and see if you have it and if you do, where is it located Thank you! ITSM 7.6.04 SP2 ARS 7.6.04 SP3 Oracle 11.2.0.3.0 - 64bit Production Win 2008 Server Claire Sanford Information Systems Division Memorial Hermann Healthcare System claire.sanf...@memorialhermann.org ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- *Regards* * **Kiran Patil* *Cognizant Technology Solutions* *Pune, India* *Mob No: +91 989 037 7125 * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: What form is arsvcdsp.log turned on from? Dispatcher
Hi All, As per my knowledge arsvcdsp.exe files most often have description AR System Application Command Dispatcher. You can find it running in Task Manager as the process arsvcdsp.exe. In armoniter you can check that if it is started or not, eg:- c:\program files\bmc software\arsystem\arsvcdsp.exe Wed Jul 08 11:01:33 2009 (ARNOTE 0) Wed Jul 08 11:01:33 2009 ARMonitor child process (pid:3508) started. In C:\Program Files\BMC Software\ARSystem we can find arsvcdsp as type application. As process is any piece of S/w that is running on a computer and an application is generally a process that a user has to start so i think their might not be any arsvcdsp .log but this process used by approval server or to run the instance of server group then we can have logs for approval server, application pending etc. -- Regards, Trupti Thorave Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: http://ars-action-request-system.1093659.n2.nabble.com/user/SendEmail.jtp?type=nodenode=7583733i=0 [hidden email] || Web Site: http://www.vyomlabs.com www.vyomlabs.com Follow Vyom Labs http://twitter.com/#%21/vyomlabs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of tim rondeau Sent: Wednesday, July 10, 2013 12:52 AM To: arslist@ARSLIST.ORG Subject: What form is arsvcdsp.log turned on from? Dispatcher ** Hi, I was wondering if some can tell me where this log is getting turned on. I do see it in the config, but cant find what form this was turned on from. We are running 7.1 patch 7 on windows. Thanks Tim _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Webservice-Please share your knowledge
Karthik, I don't understand the statement As there are multiple results the data cannot be directly mapped in the output mapping in the set fields. so, there is a need to have another form to store data. Here you need to use your secondary form fields mapped. I am not aware of a way to have multiple records mapped to another form, can you elaborate? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Karthik Sent: Tuesday, July 09, 2013 6:09 AM To: arslist@ARSLIST.ORG Subject: Re: Webservice-Please share your knowledge ** Robin, please see below: Create 2 forms, - primary form(Say FORM_Primary) - second form(FORM_Secondary) 1.User performs a search on a field in Form A. - On Click on a button, - Generate a GUID - Create a record in FORM_Primary, push GUID as well 2.Remedy application pull records from an external application and display the results to the user.The search result can be many records(more than 200).Hence,Remedy should show results in smaller chunks(50 records each) to the user. - on submit, create a filter that consumes the external web service in set fields. - As there are multiple results the data cannot be directly mapped in the output mapping in the set fields. so, there is a need to have another form to store data. Here you need to use your secondary form fields mapped. Primary and Secondary forms will be related via a foreign key(GUID generated and pushed to Primary form) - once mapping is done the filter on primary form fires, it will populate results on the secondary form 3.User selects one of the search results in Form A and save the record. Have a table filed on Form A and point it to FORM_Secondary and refresh it - Karthik On 9 July 2013 15:07, Sandeep Pandey sandeep.rem...@gmail.commailto:sandeep.rem...@gmail.com wrote: ** Hi Robin, Please ask about the external wsdl or url which remedy will consume first. Then go through all the operations external system is providing and mainly which you are looking for. Later on need to do mapping analysis, between remedy and external system for input and output parameters. Once your mappings are ready, you can use remedy developer studio and create filter to consume external system web services. Many more things related to create web services, you can refer BMC Remedy Integration guide for the same. Hope this will help you. Let me know if you need any further details. -- Sandeep Pandey Remedy Developer On Tue, Jul 9, 2013 at 11:46 AM, Robin Mathew robi...@rediffmail.commailto:robi...@rediffmail.com wrote: Hi all, Please help me with webservice based solution for this requirement. Requirement 1.User performs a search on a field in Form A. 2.Remedy application pull records from an external application and display the results to the user.The search result can be many records(more than 200).Hence,Remedy should show results in smaller chunks(50 records each) to the user. 3.User selects one of the search results in Form A and save the record. Please suggest a design/solution for this. Note: External team has given the approval for webservice based solution only for this requirement. Regards Robin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ -- - Karthik _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: parsing timestamp in diary field using Crystal or Remedy
One way might be to increment and store the entry count when the note is added by using a display only text field to add the note and set the diary to read-only for note display and have a button to add the note to the diary field and increment the count or set it to the diary on save and increment the count. This wouldn't help on existing records, but would on all new records. Paul Campbell | Development Team Lead | TSD SSBL, A2R WFE, and ESP Remedy Team | Avaya Client Services | | 1145 Sanctuary Parkway Lake View II Suite 110 Alpharetta, GA 30009 | 678-421-5342 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Tuesday, July 09, 2013 9:03 PM To: arslist@ARSLIST.ORG Subject: Re: parsing timestamp in diary field using Crystal or Remedy ** Count the number of those 'square' type of characters and then dot he math on them. There should be a linear relationship on the number of those characters and the number of entries in the diary field I would think? That's the best I can think of based off my knowledge of the diary field contents, without really poking into real data to have a look at it. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy Lister Sent: Tuesday, July 09, 2013 9:22 AM To: arslist@ARSLIST.ORG Subject: Re: parsing timestamp in diary field using Crystal or Remedy ** Lj, Thanks again for responding, much appreciate. T On Tue, Jul 9, 2013 at 9:11 AM, Longwing, Lj llongw...@usgs.govmailto:llongw...@usgs.gov wrote: ** Well, unfortunately, what you are dealing with there is the reason that Diary fields have really fallen out of favor. You may be able to come up with a 'regular expression' that can pull that out (I don't know if Crystal supports regular expressions)sorry, not sure if I can help you much on it. On Tue, Jul 9, 2013 at 7:06 AM, Remedy Lister remedy.lis...@gmail.commailto:remedy.lis...@gmail.com wrote: ** Lj, Thank you for responding. I am using Crystal with Remedy ODBC driver. What I am trying to do is parsing out each timestamp entry in the diary field without the text content or do a count for each entry in the diary field. I don't what else would be the best common key that I could use to do this except working with the timestamp in the diary field. Thanks in advance T On Tue, Jul 9, 2013 at 8:48 AM, Longwing, Lj llongw...@usgs.govmailto:llongw...@usgs.gov wrote: ** If you are using Crystal with the ODBC Driver, you shouldn't need to parse through the values as it should be translated for you. On Tue, Jul 9, 2013 at 5:31 AM, Remedy Lister remedy.lis...@gmail.commailto:remedy.lis...@gmail.com wrote: ** Does anyone have formula or workflow that loop through the diary field to parse out the date or timestamp either through Crystal Report or Remedy? Thanks in advance _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Remedy on Citrix?
We are seeing a gradual acceptance of thin clients as one of the mainstream platforms. Who is using Remedy for the citrix client? Briefly, what kind of results have you had? Andy ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
IP LanEndpoints CMDB
Hi, One of our users, made the decision that she does not want to see LAN endpoints in her practice service model that she is building so a filter is set from ADDM blocking all LAN Endpoints. There is a way to filter LAN endpoints from the model without shutting discovery of all LAN Endpoints. However, I wanted to know for planning purposes I was told and read that if you want LAN Endpoints in the CMDB model that you should do it from the beginning. Just wondering what is the risk of adding LAN Endpoints later into the model? Does this have an adverse impact the already existing data that we have in production or does it matter? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy on Citrix?
We have the Remedy User tool deployed on Citrix with little problems. The main thing is to make sure each user's cache is separate (and not shared by multiple users) Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andy Wilkerson Sent: Wednesday, July 10, 2013 9:48 AM To: arslist@ARSLIST.ORG Subject: Remedy on Citrix? We are seeing a gradual acceptance of thin clients as one of the mainstream platforms. Who is using Remedy for the citrix client? Briefly, what kind of results have you had? Andy ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
ADM: timing test
11:14am EST not receiving list posts ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: WWRUG/ARSlist Awards 2013: Nominations for MVP etc. and New Categories now open
1 Week in and we now have a total of 15 people participating in the nomination process. We are up to 5 MVP and 4 BMCers which I think is the highest numbers I have ever seen thus far, but I'm truly still disappointed that only 15 people have taken the minute or two that it takes out of your day to look back at your postings, see who has helped you the most, and nominate them. I have spent more time thus far this year asking you to nominate than a vast majority of the list can bother to spend nominating. Come on folks, you can do it. On Mon, Jul 8, 2013 at 3:55 PM, LJ LongWing lj.longw...@gmail.com wrote: Ok folksI remember an outcry last year, after the awards when people were saying that they would vote, how important this list was to them, just give you one more chancewhere is that passion? To date, we have a total of 9 people that even sent an email...that's not much We have 3 valid MVP nominees, and 2 BMC Above and Beyond I know that I see more than 3 non bmc and 2 bmcers posting to the list in the last year. There have been ALLOT of questions asked, and MANY people that have helped out. If you have been helped by someone on this list, and you feel they deserve to be recognized, lets do this and recognize them. There can be only one winner (in each category), but as a twice nominated person, I can tell you that it was an honor to even be nominated the first time...so lets get to this and nominate some of your favorite people on the list this year. Remember, nominations need to be accompanied by a paragraph (or a sentence even) saying WHY they deserve the honor of MVP. On Wed, Jul 3, 2013 at 7:09 AM, LJ LongWing lj.longw...@gmail.com wrote: Daniel has chosen to do things a bit differently this year. He has decided to let the incumbent MVP, that's me this year, run the Awards. This is the 18th Annual ARSlist Awards, Call For Nominations. These awards were created by Daniel in 1995 to recognize the efforts of posters asking questions, those providing answers, and sometimes even of those providing what is titled as Friday Humor, and even sometimes gets a laugh. It was also to provide posters an incentive to keep providing those excellent technical replies and perhaps improve the quality of the jokes (but that doesn't seem to ever happen). The Rules for Nominations and some General Rules: * An individual wishing to submit a nomination for MVP must also provide a short description of WHY they deserve to be MVP for the nomination to be considered (this is a change from previous years requiring two independent nominations) * The years postings are somewhat reviewed to ensure that this is someone who posts quality answers. ( Not that anyone has ever been rejected on this basis) * Only those that have registered on the ARSlist before July 3rd 2013 will be eligible to vote. It is assumed you won't vote if you haven't been around long enough to know the posters in question. In the unlikely event of another tie, the person or product with the greatest number of sources of votes will be declared winner. If it is still a tie, a panel of past winners will convene to break the tie. * Voting and nominating is by the Individual REAL person, so redistribution lists don't vote, your identity must be known, and those that have multiple subscriptions still get only one vote * BMC Software employees on the ARSlist are eligible to vote * All decisions of Daniel or the oversight panel are final (if a controversial decision is needed, 3 past MVP winners will be asked for their opinion) * Nominations posted to the list are not accepted, they must be to arslistawa...@wwrug.com * Votes posted to the list are not accepted, they must be to arslistawa...@wwrug.com * Any MVP from the last 5 years and anyone from the WWRUG committee are not eligible for nomination Past MVP [Most Valuable Poster Award] recipients are: - 2012 LJ LongWing 2011 Misi Mladoniczky 2010 Joe D’Souza 2009 Dr. Christopher Strauss 2007 Rick Cook 2006 Axton Grams 2005 Tim Widowfield 2004 Matt Reinfeldt 2003 Carey Matthew Black 2002 Chris Woyton 2001 Gidd Calden 2000 Jarl Groneng, Tommy Nijem 1999 Rick Cook 1998 Raymond Leach 1997 Vicky Bayol 1996 Joel D. Sender 1995 Martin Nystrom So, the two open categories are - *MVP - Most Valuable Poster. This is the person you feel has contributed the most to the list in a combination of quality and quantity. Anyone who has won the award in the last 5 years, current BMC or BMC Remedy employees are not eligible. An individual must be nominated by at least two independent sources. BMC Software Employee: Beyond the Call of Duty Award (Note, they must be a current employee to qualify) Again, an individual must be nominated by at least two independent sources.
Re: Webservice-Please share your knowledge
By Golly, you learn something new every day! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Wednesday, July 10, 2013 10:49 AM To: arslist@ARSLIST.ORG Subject: Re: Webservice-Please share your knowledge ** If you want to receive multiple records back in a web service call you do not map the form to the root, you instead map it to an element in the XML. i.e. You send ROOT SomeValueMyValue/SomeValue /ROOT If you expect to get back 1 record the structure could be ROOT -- Form is mapped here Field1value1/Field1 Field2value1/Field2 ROOT For Multiple records back the structure could be ROOT FormMappingElement-- Form is mapped here Field1value1/Field1 Field2value1/Field2 /FormMappingElement ROOT Also ... You do not need FORM_Primary.You can do a service action from Form A to Form A and a filter (that fires on Service) will do the web service call. Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Campbell, Paul (Paul) Sent: Wednesday, July 10, 2013 9:26 AM To: arslist@ARSLIST.ORG Subject: Re: Webservice-Please share your knowledge ** Karthik, I don't understand the statement As there are multiple results the data cannot be directly mapped in the output mapping in the set fields. so, there is a need to have another form to store data. Here you need to use your secondary form fields mapped. I am not aware of a way to have multiple records mapped to another form, can you elaborate? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Karthik Sent: Tuesday, July 09, 2013 6:09 AM To: arslist@ARSLIST.ORG Subject: Re: Webservice-Please share your knowledge ** Robin, please see below: Create 2 forms, - primary form(Say FORM_Primary) - second form(FORM_Secondary) 1.User performs a search on a field in Form A. - On Click on a button, - Generate a GUID - Create a record in FORM_Primary, push GUID as well 2.Remedy application pull records from an external application and display the results to the user.The search result can be many records(more than 200).Hence,Remedy should show results in smaller chunks(50 records each) to the user. - on submit, create a filter that consumes the external web service in set fields. - As there are multiple results the data cannot be directly mapped in the output mapping in the set fields. so, there is a need to have another form to store data. Here you need to use your secondary form fields mapped. Primary and Secondary forms will be related via a foreign key(GUID generated and pushed to Primary form) - once mapping is done the filter on primary form fires, it will populate results on the secondary form 3.User selects one of the search results in Form A and save the record. Have a table filed on Form A and point it to FORM_Secondary and refresh it - Karthik On 9 July 2013 15:07, Sandeep Pandey sandeep.rem...@gmail.commailto:sandeep.rem...@gmail.com wrote: ** Hi Robin, Please ask about the external wsdl or url which remedy will consume first. Then go through all the operations external system is providing and mainly which you are looking for. Later on need to do mapping analysis, between remedy and external system for input and output parameters. Once your mappings are ready, you can use remedy developer studio and create filter to consume external system web services. Many more things related to create web services, you can refer BMC Remedy Integration guide for the same. Hope this will help you. Let me know if you need any further details. -- Sandeep Pandey Remedy Developer On Tue, Jul 9, 2013 at 11:46 AM, Robin Mathew robi...@rediffmail.commailto:robi...@rediffmail.com wrote: Hi all, Please help me with webservice based solution for this requirement. Requirement 1.User performs a search on a field in Form A. 2.Remedy application pull records from an external application and display the results to the user.The search result can be many records(more than 200).Hence,Remedy should show results in smaller chunks(50 records each) to the user. 3.User selects one of the search results in Form A and save the record. Please suggest a design/solution for this. Note: External team has given the approval for webservice based solution only for this requirement. Regards Robin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years -- - Karthik _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy on Citrix?
Our Windows 7 users are accessing WUT via Citrix. We have some issues with Crystal Reports/ODBC but I think it is specific to how one or two of the Citrix servers are setup and not a technical issue. Like Fred mentioned the script that launches WUT from the Start menu seamlessly(ish) checks to see if they have a Remedy director on their personal network share and if not creates it. WUT uses that for all files stored (cache, ar.ini, .arq, *_fav.dat, _recent.srh, etc.). Jason On Wed, Jul 10, 2013 at 7:53 AM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: We have the Remedy User tool deployed on Citrix with little problems. The main thing is to make sure each user's cache is separate (and not shared by multiple users) Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Andy Wilkerson Sent: Wednesday, July 10, 2013 9:48 AM To: arslist@ARSLIST.ORG Subject: Remedy on Citrix? We are seeing a gradual acceptance of thin clients as one of the mainstream platforms. Who is using Remedy for the citrix client? Briefly, what kind of results have you had? Andy ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: IP LanEndpoints CMDB
There should be no impact. Since the LAN Endpoints are stand-alone CIs, and the relationships to hosts are yet more CIs, including them later will just create relationships between the existing CIs and new LAN Endpoint CIs. The risk is really if you start with them all and then decide later to remove the LAN Endpoints and relationships. Careful cleanup is required so things you want to keep don't get blown away. In either case, ADDM and the CMDB will handle the scenarios with ease. We filter numerous CI types and some host attributes as well. .: Mike T :. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Koyb P. Liabt Sent: Wednesday, July 10, 2013 9:50 AM To: arslist@ARSLIST.ORG Subject: IP LanEndpoints CMDB ** Hi, One of our users, made the decision that she does not want to see LAN endpoints in her practice service model that she is building so a filter is set from ADDM blocking all LAN Endpoints. There is a way to filter LAN endpoints from the model without shutting discovery of all LAN Endpoints. However, I wanted to know for planning purposes I was told and read that if you want LAN Endpoints in the CMDB model that you should do it from the beginning. Just wondering what is the risk of adding LAN Endpoints later into the model? Does this have an adverse impact the already existing data that we have in production or does it matter? _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Form with Overlay Corruption
When we try to open a form in Dev Studio (the CTM:People Search form) an error pops up: Unable to retrieve the object from the AR System server. com.bmc.arsys.studio.model.ModelException: ERROR (-1):; CopyOutVuiFromache() (ARERR 5086) I can open up fine in Base Element, but not in Best Practice. I tried deleting the overlay and I get the same message. Luckily this is in our development server. Tried overwriting it with an import of the same form from staging and still no luck. We are going to delete the form and import it from Staging soon but wanted to know if there is anything else we could check? It looks corrupted to me. ARS 7.6.04 SP2 ITSM 7.6.04 SP2 Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-6430 lisa.ke...@devtechnology.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy on Citrix?
Hi :) Are there any performance issues? Mobilis in Mobile. Le 10 juil. 2013 à 18:13, Jason Miller jason.mil...@gmail.com a écrit : ** Our Windows 7 users are accessing WUT via Citrix. We have some issues with Crystal Reports/ODBC but I think it is specific to how one or two of the Citrix servers are setup and not a technical issue. Like Fred mentioned the script that launches WUT from the Start menu seamlessly(ish) checks to see if they have a Remedy director on their personal network share and if not creates it. WUT uses that for all files stored (cache, ar.ini, .arq, *_fav.dat, _recent.srh, etc.). Jason On Wed, Jul 10, 2013 at 7:53 AM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: We have the Remedy User tool deployed on Citrix with little problems. The main thing is to make sure each user's cache is separate (and not shared by multiple users) Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andy Wilkerson Sent: Wednesday, July 10, 2013 9:48 AM To: arslist@ARSLIST.ORG Subject: Remedy on Citrix? We are seeing a gradual acceptance of thin clients as one of the mainstream platforms. Who is using Remedy for the citrix client? Briefly, what kind of results have you had? Andy ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Form with Overlay Corruption
Lisa, BMC Support should be able to walk you through the steps necessary to fix the corruption at the DB Level. On Wed, Jul 10, 2013 at 11:56 AM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote: ** When we try to open a form in Dev Studio (the CTM:People Search form) an error pops up: ** ** Unable to retrieve the object from the AR System server. com.bmc.arsys.studio.model.ModelException: ERROR (-1):; CopyOutVuiFromache() (ARERR 5086) ** ** I can open up fine in Base Element, but not in Best Practice. I tried deleting the overlay and I get the same message. Luckily this is in our development server. Tried overwriting it with an import of the same form from staging and still no luck. ** ** We are going to delete the form and import it from Staging soon but wanted to know if there is anything else we could check? It looks corrupted to me. ** ** ARS 7.6.04 SP2 ITSM 7.6.04 SP2 ** ** Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-6430 lisa.ke...@devtechnology.com ** ** ** ** _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Work Orders Assignee Error
Hi All, I am setting up the Work Order Assignee role for users and ran into a problem for a large group. After I had assigned the role to about 60 users I got the error Max Size 512 AP:Role Member List. Looking at the AP Role form I can see that every time I added someone to the role their username was placed in the Member List field which does have a limit of 512. I don't plan on using approvals on the Work Order and need to assign the role to the other 40 group members. Has anyone run into this and if so what did you do? ARS 7.6.04 SP3 ITSM 7.6.04 SP3 Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.commailto:mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 [cid:image001.gif@01CE7D77.19CABBA0] This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image001.gif
Re: Work Orders Assignee Error
In my experience, it's fairly common to increase the size of that field to what you need. You would need to so the same in the AP:Signature form if you ever want to do approvals. Sent from my iPhone On Jul 10, 2013, at 2:21 PM, Brittain, Mark mbritt...@navisite.com wrote: ** Hi All, I am setting up the Work Order Assignee role for users and ran into a problem for a large group. After I had assigned the role to about 60 users I got the error Max Size 512 AP:Role Member List. Looking at the AP Role form I can see that every time I added someone to the role their username was placed in the Member List field which does have a limit of 512. I don’t plan on using approvals on the Work Order and need to assign the role to the other 40 group members. Has anyone run into this and if so what did you do? ARS 7.6.04 SP3 ITSM 7.6.04 SP3 Thanks Mark *Mark Brittain* Remedy Developer ITILv3 Foundation *NaviSite – **A Time Warner Cable Company*** mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 image001.gif -- This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
The role Jetty plays
Hi all, I'm learning to install the 8.1 ITSM product line on a windows 2008 R2 environment for development uses. I typically get the IIS webserver and Tomcat (7) running independently and then do the Remedy installation steps. I had some issues with the preconfigured suite installer that I won't bother going into in detail, and decided to install the ARS platform and do things the old fashioned way while I learned. What has happened is I have the 8.1 ARS platform installed and it starts ok, but my security guys are reporting security risks against what I've done and I'm trying to learn from it. They are seeing an old version of Jetty that has a known hash collision vulnerability and advising I update it. Since I never saw anything mentioning Jetty during the install, my first task to find out which installer did what. So my questions are as follows: On the application tier, what role does Jetty play if any? What tools make use of this feature? (I might be able to skip installing some parts for now while I learn.) It is possible this has nothing to do with the Remedy installation since my sys admins also do things on the server without 'fully' understanding the implications. I might be barking up the wrong tree. If anyone has any ideas on what the security finding might suggest, though, I'd appreciate it. (CVE-2011-4461) -al ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years smime.p7s Description: S/MIME cryptographic signature
ChannelFault Event: Error Message
Hi All, Using Impact Designer, we are trying to promote a service model that was created and we keep getting this error below when clicking the promote button. We turned on logs and we can't find the source of the problem. No solution from BMC either. I was wondering does anyone know what would cause this error? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years image001.jpg
Re: The role Jetty plays
High Level - Jetty and Tomcat are comparable applications. (Jetty and Tomcat are often cast as direct competitors.) I have never seen ARS Install Jetty or even attached to Jetty. Most likely related to someone else doing installs or testing on your server. I would recommend ARS to use Tomcat and have Jetty uninstalled. Check directory and see when Jetty was installed, most likely not same date as ARS. Take Care Dale Jones DCS Raleigh, NC 919-523-6034 From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Differ, Alfred W CTR PHD NSWC, 210 [alfred.differ@navy.mil] Sent: Wednesday, July 10, 2013 2:47 PM To: arslist@ARSLIST.ORG Subject: The role Jetty plays Hi all, I'm learning to install the 8.1 ITSM product line on a windows 2008 R2 environment for development uses. I typically get the IIS webserver and Tomcat (7) running independently and then do the Remedy installation steps. I had some issues with the preconfigured suite installer that I won't bother going into in detail, and decided to install the ARS platform and do things the old fashioned way while I learned. What has happened is I have the 8.1 ARS platform installed and it starts ok, but my security guys are reporting security risks against what I've done and I'm trying to learn from it. They are seeing an old version of Jetty that has a known hash collision vulnerability and advising I update it. Since I never saw anything mentioning Jetty during the install, my first task to find out which installer did what. So my questions are as follows: On the application tier, what role does Jetty play if any? What tools make use of this feature? (I might be able to skip installing some parts for now while I learn.) It is possible this has nothing to do with the Remedy installation since my sys admins also do things on the server without 'fully' understanding the implications. I might be barking up the wrong tree. If anyone has any ideas on what the security finding might suggest, though, I'd appreciate it. (CVE-2011-4461) -al ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Form with Overlay Corruption
Careful about deleting the form - in past versions, it also removed the workflow that went along with it - given that it's the CTM:People form, you might want to make sure you havea copy of all the associated workflow that you can re-import also. - Original Message - From: Lisa A DLA CTR INFORMATION OPERATIONS Kemes lisa.kemes@dla.mil To: arslist@ARSLIST.ORG Sent: Wednesday, July 10, 2013 1:56:59 PM Subject: Form with Overlay Corruption ** When we try to open a form in Dev Studio (the CTM:People Search form) an error pops up: Unable to retrieve the object from the AR System server. com.bmc.arsys.studio.model.ModelException: ERROR (-1):; CopyOutVuiFromache() (ARERR 5086) I can open up fine in Base Element, but not in Best Practice. I tried deleting the overlay and I get the same message. Luckily this is in our development server. Tried overwriting it with an import of the same form from staging and still no luck. We are going to delete the form and import it from Staging soon but wanted to know if there is anything else we could check? It looks corrupted to me. ARS 7.6.04 SP2 ITSM 7.6.04 SP2 Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-6430 lisa.ke...@devtechnology.com _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Form with Overlay Corruption
and all of the data :) On Wed, Jul 10, 2013 at 1:31 PM, pritch pri...@ptd.net wrote: Careful about deleting the form - in past versions, it also removed the workflow that went along with it - given that it's the CTM:People form, you might want to make sure you havea copy of all the associated workflow that you can re-import also. - Original Message - From: Lisa A DLA CTR INFORMATION OPERATIONS Kemes lisa.kemes@dla.mil To: arslist@ARSLIST.ORG Sent: Wednesday, July 10, 2013 1:56:59 PM Subject: Form with Overlay Corruption ** When we try to open a form in Dev Studio (the CTM:People Search form) an error pops up: Unable to retrieve the object from the AR System server. com.bmc.arsys.studio.model.ModelException: ERROR (-1):; CopyOutVuiFromache() (ARERR 5086) I can open up fine in Base Element, but not in Best Practice. I tried deleting the overlay and I get the same message. Luckily this is in our development server. Tried overwriting it with an import of the same form from staging and still no luck. We are going to delete the form and import it from Staging soon but wanted to know if there is anything else we could check? It looks corrupted to me. ARS 7.6.04 SP2 ITSM 7.6.04 SP2 Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-6430 lisa.ke...@devtechnology.com _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: IP LanEndpoints CMDB
As you indicated there is a risk with starting with LAN Endpoints. We started with the LAN Endpoints, then it was filtered thru ADDM on our QA server, however in Production ADDM is populating the LAN Endpoints. So my concern is not having a mess in our Production/QA environment. Later the LAN Endpoints will be turned on in QA. Just not sure yet of the full impact... and the cleanup involved. Just want to protect the integrity of the data. *** From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mike Tomasiewicz (ConAgra Foods) Sent: Wednesday, July 10, 2013 12:55 PM To: arslist@ARSLIST.ORG Subject: Re: IP LanEndpoints CMDB ** There should be no impact. Since the LAN Endpoints are stand-alone CIs, and the relationships to hosts are yet more CIs, including them later will just create relationships between the existing CIs and new LAN Endpoint CIs. The risk is really if you start with them all and then decide later to remove the LAN Endpoints and relationships. Careful cleanup is required so things you want to keep don’t get blown away. In either case, ADDM and the CMDB will handle the scenarios with ease. We filter numerous CI types and some host attributes as well. .: Mike T :. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Koyb P. Liabt Sent: Wednesday, July 10, 2013 9:50 AM To: _arslist@ARSLIST.ORG_ (mailto:arslist@ARSLIST.ORG) Subject: IP LanEndpoints CMDB ** Hi, One of our users, made the decision that she does not want to see LAN endpoints in her practice service model that she is building so a filter is set from ADDM blocking all LAN Endpoints. There is a way to filter LAN endpoints from the model without shutting discovery of all LAN Endpoints. However, I wanted to know for planning purposes I was told and read that if you want LAN Endpoints in the CMDB model that you should do it from the beginning. Just wondering what is the risk of adding LAN Endpoints later into the model? Does this have an adverse impact the already existing data that we have in production or does it matter? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Form with Overlay Corruption
Luckily, it's the CTM:People Search form which is a Display Only form. We ended up just deleting it (and that will delete the workflow) and then reimporting. Risky move, but it looks like that fixed it. If it was something like the CTM:People form or some other MAIN form with all sorts of data and connections, we would have worked with BMC Thanks everyone! Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Wednesday, July 10, 2013 3:34 PM To: arslist@ARSLIST.ORG Subject: Re: Form with Overlay Corruption ** and all of the data :) On Wed, Jul 10, 2013 at 1:31 PM, pritch pri...@ptd.net wrote: Careful about deleting the form - in past versions, it also removed the workflow that went along with it - given that it's the CTM:People form, you might want to make sure you havea copy of all the associated workflow that you can re-import also. - Original Message - From: Lisa A DLA CTR INFORMATION OPERATIONS Kemes lisa.kemes@dla.mil To: arslist@ARSLIST.ORG Sent: Wednesday, July 10, 2013 1:56:59 PM Subject: Form with Overlay Corruption ** When we try to open a form in Dev Studio (the CTM:People Search form) an error pops up: Unable to retrieve the object from the AR System server. com.bmc.arsys.studio.model.ModelException: ERROR (-1):; CopyOutVuiFromache() (ARERR 5086) I can open up fine in Base Element, but not in Best Practice. I tried deleting the overlay and I get the same message. Luckily this is in our development server. Tried overwriting it with an import of the same form from staging and still no luck. We are going to delete the form and import it from Staging soon but wanted to know if there is anything else we could check? It looks corrupted to me. ARS 7.6.04 SP2 ITSM 7.6.04 SP2 Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-6430 lisa.ke...@devtechnology.com _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy on Citrix?
Performance depends on the Citrix server. As you know Citrix is like a Remote Desktop Connection (with or without a desktop). The User tool program is actually running on the Citrix server so performance depends on several things. - The RAM/CPU/Disks ... of the server - The number of users and the programs they are running (We have all seen programs that suck up all the resources of a PC) On a well set up Citrix server there should be no issues for performance. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo Sent: Wednesday, July 10, 2013 1:03 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy on Citrix? ** Hi :) Are there any performance issues? Mobilis in Mobile. -Original Message- Le 10 juil. 2013 à 18:13, Jason Miller a écrit : ** Our Windows 7 users are accessing WUT via Citrix. We have some issues with Crystal Reports/ODBC but I think it is specific to how one or two of the Citrix servers are setup and not a technical issue. Like Fred mentioned the script that launches WUT from the Start menu seamlessly(ish) checks to see if they have a Remedy director on their personal network share and if not creates it. WUT uses that for all files stored (cache, ar.ini, .arq, *_fav.dat, _recent.srh, etc.). Jason -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Fred Grooms Sent: Wednesday, July 10, 2013 7:53 AM To: arslist@ARSLIST.ORG Subject: Remedy on Citrix? We have the Remedy User tool deployed on Citrix with little problems. The main thing is to make sure each user's cache is separate (and not shared by multiple users) Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andy Wilkerson Sent: Wednesday, July 10, 2013 9:48 AM To: arslist@ARSLIST.ORG Subject: Remedy on Citrix? We are seeing a gradual acceptance of thin clients as one of the mainstream platforms. Who is using Remedy for the citrix client? Briefly, what kind of results have you had? Andy ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Form with Overlay Corruption
Scary. BTW -- how does this corruption happen? I have heard before corrupt form, corrupt act link, filter, etc… Is it a logical inconsistency -- or something else - like bad data? but -- how does it get bad data? -John On Wed, Jul 10, 2013 at 2:54 PM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote: Luckily, it's the CTM:People Search form which is a Display Only form. We ended up just deleting it (and that will delete the workflow) and then reimporting. Risky move, but it looks like that fixed it. If it was something like the CTM:People form or some other MAIN form with all sorts of data and connections, we would have worked with BMC Thanks everyone! Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Wednesday, July 10, 2013 3:34 PM To: arslist@ARSLIST.ORG Subject: Re: Form with Overlay Corruption ** and all of the data :) On Wed, Jul 10, 2013 at 1:31 PM, pritch pri...@ptd.net wrote: Careful about deleting the form - in past versions, it also removed the workflow that went along with it - given that it's the CTM:People form, you might want to make sure you havea copy of all the associated workflow that you can re-import also. - Original Message - From: Lisa A DLA CTR INFORMATION OPERATIONS Kemes lisa.kemes@dla.mil To: arslist@ARSLIST.ORG Sent: Wednesday, July 10, 2013 1:56:59 PM Subject: Form with Overlay Corruption ** When we try to open a form in Dev Studio (the CTM:People Search form) an error pops up: Unable to retrieve the object from the AR System server. com.bmc.arsys.studio.model.ModelException: ERROR (-1):; CopyOutVuiFromache() (ARERR 5086) I can open up fine in Base Element, but not in Best Practice. I tried deleting the overlay and I get the same message. Luckily this is in our development server. Tried overwriting it with an import of the same form from staging and still no luck. We are going to delete the form and import it from Staging soon but wanted to know if there is anything else we could check? It looks corrupted to me. ARS 7.6.04 SP2 ITSM 7.6.04 SP2 Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-6430 lisa.ke...@devtechnology.com _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- *John Sundberg* Kinetic Data, Inc. Your Business. Your Process. 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: The role Jetty plays
Excellent. 8) That's the ammo I needed. I now suspect they didn't install it either, so we have to consider a possible false positive from the scanner. Thanks! -al -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dale Jones Sent: Wednesday, July 10, 2013 12:11 PM To: arslist@ARSLIST.ORG Subject: Re: The role Jetty plays High Level - Jetty and Tomcat are comparable applications. (Jetty and Tomcat are often cast as direct competitors.) I have never seen ARS Install Jetty or even attached to Jetty. Most likely related to someone else doing installs or testing on your server. I would recommend ARS to use Tomcat and have Jetty uninstalled. Check directory and see when Jetty was installed, most likely not same date as ARS. Take Care Dale Jones DCS Raleigh, NC 919-523-6034 From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Differ, Alfred W CTR PHD NSWC, 210 [alfred.differ@navy.mil] Sent: Wednesday, July 10, 2013 2:47 PM To: arslist@ARSLIST.ORG Subject: The role Jetty plays Hi all, I'm learning to install the 8.1 ITSM product line on a windows 2008 R2 environment for development uses. I typically get the IIS webserver and Tomcat (7) running independently and then do the Remedy installation steps. I had some issues with the preconfigured suite installer that I won't bother going into in detail, and decided to install the ARS platform and do things the old fashioned way while I learned. What has happened is I have the 8.1 ARS platform installed and it starts ok, but my security guys are reporting security risks against what I've done and I'm trying to learn from it. They are seeing an old version of Jetty that has a known hash collision vulnerability and advising I update it. Since I never saw anything mentioning Jetty during the install, my first task to find out which installer did what. So my questions are as follows: On the application tier, what role does Jetty play if any? What tools make use of this feature? (I might be able to skip installing some parts for now while I learn.) It is possible this has nothing to do with the Remedy installation since my sys admins also do things on the server without 'fully' understanding the implications. I might be barking up the wrong tree. If anyone has any ideas on what the security finding might suggest, though, I'd appreciate it. (CVE-2011-4461) -al ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years smime.p7s Description: S/MIME cryptographic signature
Re: Form with Overlay Corruption
Usually it's an inconsistancy in the Metadata tables. In the case of Active Links or Filters I've seen where the Active link says there are (example) three actions, but it can only find 2. I'd assume in the case of forms it has something to do with the relationship between the form and the reference to fields somehow. - Original Message - From: John Sundberg john.sundb...@kineticdata.com To: arslist@ARSLIST.ORG Sent: Wednesday, July 10, 2013 4:05:12 PM Subject: Re: Form with Overlay Corruption ** Scary. BTW -- how does this corruption happen? I have heard before corrupt form, corrupt act link, filter, etc… Is it a logical inconsistency -- or something else - like bad data? but -- how does it get bad data? -John On Wed, Jul 10, 2013 at 2:54 PM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote: Luckily, it's the CTM:People Search form which is a Display Only form. We ended up just deleting it (and that will delete the workflow) and then reimporting. Risky move, but it looks like that fixed it. If it was something like the CTM:People form or some other MAIN form with all sorts of data and connections, we would have worked with BMC Thanks everyone! Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG ] On Behalf Of Longwing, Lj Sent: Wednesday, July 10, 2013 3:34 PM To: arslist@ARSLIST.ORG Subject: Re: Form with Overlay Corruption ** and all of the data :) On Wed, Jul 10, 2013 at 1:31 PM, pritch pri...@ptd.net wrote: Careful about deleting the form - in past versions, it also removed the workflow that went along with it - given that it's the CTM:People form, you might want to make sure you havea copy of all the associated workflow that you can re-import also. - Original Message - From: Lisa A DLA CTR INFORMATION OPERATIONS Kemes lisa.kemes@dla.mil To: arslist@ARSLIST.ORG Sent: Wednesday, July 10, 2013 1:56:59 PM Subject: Form with Overlay Corruption ** When we try to open a form in Dev Studio (the CTM:People Search form) an error pops up: Unable to retrieve the object from the AR System server. com.bmc.arsys.studio.model.ModelException: ERROR (-1):; CopyOutVuiFromache() (ARERR 5086) I can open up fine in Base Element, but not in Best Practice. I tried deleting the overlay and I get the same message. Luckily this is in our development server. Tried overwriting it with an import of the same form from staging and still no luck. We are going to delete the form and import it from Staging soon but wanted to know if there is anything else we could check? It looks corrupted to me. ARS 7.6.04 SP2 ITSM 7.6.04 SP2 Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-6430 lisa.ke...@devtechnology.com _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- John Sundberg Kinetic Data, Inc. Your Business. Your Process. 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Webservice-Please share your knowledge
What I mean is doesn't Remedy have to do a Set Field calling the WSDL for each record that is returned if you pre-populate the place holder record to receive it? Also would you not need to know exactly how many records will be expected before you start the fetch, and a way to query for each individual record one by one even if it is only 200 records? I do not see how you would be able to do it with a single WSDL call. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Karthik Sent: Tuesday, July 09, 2013 10:58 PM To: arslist@ARSLIST.ORG Subject: Re: Webservice-Please share your knowledge ** Joe, I have worked in the past on this method, and remedy can receive multiple records in a fashion as described by me above. Its not limited to only 1 record. - Karthik On 10 July 2013 08:26, Karthik karthik...@gmail.com wrote: Robin mentioned that its more than 200, so it might not go upto 4000 is my assumption. As you mentioned(Joe) if it crosses 1000 Mark, it would definitely be slow. - Karthik On 10 July 2013 06:02, Joe D'Souza jdso...@shyle.net wrote: ** Out of the box using only inside the box methods?? You're dealing with receiving multiple records from another form. Remember that remedy can only receive one row when searching using WSDL in a filter to search for data in an external system. You will not be able to receive multiple records, UNLESS you choose to do so by building some sort of a plugin and use that in a DVF. The method you described to populate 2 tables, would probably work only if you knew exactly how many records to expect from the foreign system, and then create exactly that many records in the secondary form and then have a set field filter fire to set records individually by searching for records individually. I'm not sure how efficient that process will be if you need to get back 4000 records in chunks.. 4000 WSDL gets even if it is chunked with 50 per chunk??. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Karthik Sent: Tuesday, July 09, 2013 6:09 AM To: arslist@ARSLIST.ORG Subject: Re: Webservice-Please share your knowledge ** Robin, please see below: Create 2 forms, - primary form(Say FORM_Primary) - second form(FORM_Secondary) 1.User performs a search on a field in Form A. - On Click on a button, - Generate a GUID - Create a record in FORM_Primary, push GUID as well 2.Remedy application pull records from an external application and display the results to the user.The search result can be many records(more than 200).Hence,Remedy should show results in smaller chunks(50 records each) to the user. - on submit, create a filter that consumes the external web service in set fields. - As there are multiple results the data cannot be directly mapped in the output mapping in the set fields. so, there is a need to have another form to store data. Here you need to use your secondary form fields mapped. Primary and Secondary forms will be related via a foreign key(GUID generated and pushed to Primary form) - once mapping is done the filter on primary form fires, it will populate results on the secondary form 3.User selects one of the search results in Form A and save the record. Have a table filed on Form A and point it to FORM_Secondary and refresh it - Karthik On 9 July 2013 15:07, Sandeep Pandey sandeep.rem...@gmail.com wrote: ** Hi Robin, Please ask about the external wsdl or url which remedy will consume first. Then go through all the operations external system is providing and mainly which you are looking for. Later on need to do mapping analysis, between remedy and external system for input and output parameters. Once your mappings are ready, you can use remedy developer studio and create filter to consume external system web services. Many more things related to create web services, you can refer BMC Remedy Integration guide for the same. Hope this will help you. Let me know if you need any further details. -- Sandeep Pandey Remedy Developer On Tue, Jul 9, 2013 at 11:46 AM, Robin Mathew robi...@rediffmail.com wrote: Hi all, Please help me with webservice based solution for this requirement. Requirement 1.User performs a search on a field in Form A. 2.Remedy application pull records from an external application and display the results to the user.The search result can be many records(more than 200).Hence,Remedy should show results in smaller chunks(50 records each) to the user. 3.User selects one of the search results in Form A and save the record. Please suggest a design/solution for this. Note: External team has given the approval for webservice based solution only for this requirement. Regards Robin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the
Re: Webservice-Please share your knowledge
Joe, If you are making a web service call, and you have the mapping set to another form for the output, it creates a single record for each record returned in the resultset from the remote db. On Wed, Jul 10, 2013 at 2:21 PM, Joe D'Souza jdso...@shyle.net wrote: ** What I mean is doesn’t Remedy have to do a Set Field calling the WSDL for each record that is returned if you pre-populate the place holder record to receive it? Also would you not need to know exactly how many records will be expected before you start the fetch, and a way to query for each individual record one by one even if it is only 200 records? I do not see how you would be able to do it with a single WSDL call. ** ** Joe ** ** -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Karthik *Sent:* Tuesday, July 09, 2013 10:58 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Webservice-Please share your knowledge ** ** ** Joe, ** ** I have worked in the past on this method, and remedy can receive multiple records in a fashion as described by me above. Its not limited to only 1 record. ** ** - Karthik ** ** On 10 July 2013 08:26, Karthik karthik...@gmail.com wrote: Robin mentioned that its more than 200, so it might not go upto 4000 is my assumption. As you mentioned(Joe) if it crosses 1000 Mark, it would definitely be slow. ** ** - Karthik ** ** On 10 July 2013 06:02, Joe D'Souza jdso...@shyle.net wrote: ** Out of the box using only inside the box methods?? You’re dealing with receiving multiple records from another form. Remember that remedy can only receive one row when searching using WSDL in a filter to search for data in an external system. You will not be able to receive multiple records, UNLESS you choose to do so by building some sort of a plugin and use that in a DVF. The method you described to populate 2 tables, would probably work only if you knew exactly how many records to expect from the foreign system, and then create exactly that many records in the secondary form and then have a set field filter fire to set records individually by searching for records individually. I’m not sure how efficient that process will be if you need to get back 4000 records in chunks.. 4000 WSDL gets even if it is chunked with 50 per chunk??. Joe -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Karthik *Sent:* Tuesday, July 09, 2013 6:09 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Webservice-Please share your knowledge ** Robin, please see below: Create 2 forms, - primary form(Say FORM_Primary) - second form(FORM_Secondary) 1.User performs a search on a field in Form A. - On Click on a button, - Generate a GUID - Create a record in FORM_Primary, push GUID as well 2.Remedy application pull records from an external application and display the results to the user.The search result can be many records(more than 200).Hence,Remedy should show results in smaller chunks(50 records each) to the user. - on submit, create a filter that consumes the external web service in set fields. - As there are multiple results the data cannot be directly mapped in the output mapping in the set fields. so, there is a need to have another form to store data. Here you need to use your secondary form fields mapped. Primary and Secondary forms will be related via a foreign key(GUID generated and pushed to Primary form) - once mapping is done the filter on primary form fires, it will populate results on the secondary form 3.User selects one of the search results in Form A and save the record.*** * Have a table filed on Form A and point it to FORM_Secondary and refresh it - Karthik On 9 July 2013 15:07, Sandeep Pandey sandeep.rem...@gmail.com wrote: ** Hi Robin, Please ask about the external wsdl or url which remedy will consume first. Then go through all the operations external system is providing and mainly which you are looking for. Later on need to do mapping analysis, between remedy and external system for input and output parameters. Once your mappings are ready, you can use remedy developer studio and create filter to consume external system web services. Many more things related to create web services, you can refer BMC Remedy Integration guide for the same. Hope this will help you. Let me know if you need any further details. -- Sandeep Pandey Remedy Developer On Tue, Jul 9, 2013 at 11:46 AM, Robin Mathew robi...@rediffmail.com wrote: Hi all, Please help me with webservice based
Re: Webservice-Please share your knowledge
So this would create multiple records in the form that you mapped to the FormMappingElement?? Was this always the case or is it a new feature with one of the recent versions since WSDL capabilities were introduced? Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Wednesday, July 10, 2013 10:49 AM To: arslist@ARSLIST.ORG Subject: Re: Webservice-Please share your knowledge If you want to receive multiple records back in a web service call you do not map the form to the root, you instead map it to an element in the XML. i.e. You send ROOT SomeValueMyValue/SomeValue /ROOT If you expect to get back 1 record the structure could be ROOT -- Form is mapped here Field1value1/Field1 Field2value1/Field2 ROOT For Multiple records back the structure could be ROOT FormMappingElement-- Form is mapped here Field1value1/Field1 Field2value1/Field2 /FormMappingElement ROOT Also . You do not need FORM_Primary.You can do a service action from Form A to Form A and a filter (that fires on Service) will do the web service call. Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Campbell, Paul (Paul) Sent: Wednesday, July 10, 2013 9:26 AM To: arslist@ARSLIST.ORG Subject: Re: Webservice-Please share your knowledge ** Karthik, I don't understand the statement As there are multiple results the data cannot be directly mapped in the output mapping in the set fields. so, there is a need to have another form to store data. Here you need to use your secondary form fields mapped. I am not aware of a way to have multiple records mapped to another form, can you elaborate? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Karthik Sent: Tuesday, July 09, 2013 6:09 AM To: arslist@ARSLIST.ORG Subject: Re: Webservice-Please share your knowledge ** Robin, please see below: Create 2 forms, - primary form(Say FORM_Primary) - second form(FORM_Secondary) 1.User performs a search on a field in Form A. - On Click on a button, - Generate a GUID - Create a record in FORM_Primary, push GUID as well 2.Remedy application pull records from an external application and display the results to the user.The search result can be many records(more than 200).Hence,Remedy should show results in smaller chunks(50 records each) to the user. - on submit, create a filter that consumes the external web service in set fields. - As there are multiple results the data cannot be directly mapped in the output mapping in the set fields. so, there is a need to have another form to store data. Here you need to use your secondary form fields mapped. Primary and Secondary forms will be related via a foreign key(GUID generated and pushed to Primary form) - once mapping is done the filter on primary form fires, it will populate results on the secondary form 3.User selects one of the search results in Form A and save the record. Have a table filed on Form A and point it to FORM_Secondary and refresh it - Karthik On 9 July 2013 15:07, Sandeep Pandey sandeep.rem...@gmail.com wrote: ** Hi Robin, Please ask about the external wsdl or url which remedy will consume first. Then go through all the operations external system is providing and mainly which you are looking for. Later on need to do mapping analysis, between remedy and external system for input and output parameters. Once your mappings are ready, you can use remedy developer studio and create filter to consume external system web services. Many more things related to create web services, you can refer BMC Remedy Integration guide for the same. Hope this will help you. Let me know if you need any further details. -- Sandeep Pandey Remedy Developer On Tue, Jul 9, 2013 at 11:46 AM, Robin Mathew robi...@rediffmail.com wrote: Hi all, Please help me with webservice based solution for this requirement. Requirement 1.User performs a search on a field in Form A. 2.Remedy application pull records from an external application and display the results to the user.The search result can be many records(more than 200).Hence,Remedy should show results in smaller chunks(50 records each) to the user. 3.User selects one of the search results in Form A and save the record. Please suggest a design/solution for this. Note: External team has given the approval for webservice based solution only for this requirement. Regards Robin _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Webservice-Please share your knowledge
I didn't know that was possible. I thought that a get was possible only to set a current record and not create records in another form. This does open up its use a bit more.. Was this always possible since WSDL capabilities were introduced? Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Wednesday, July 10, 2013 4:24 PM To: arslist@ARSLIST.ORG Subject: Re: Webservice-Please share your knowledge ** Joe, If you are making a web service call, and you have the mapping set to another form for the output, it creates a single record for each record returned in the resultset from the remote db. On Wed, Jul 10, 2013 at 2:21 PM, Joe D'Souza jdso...@shyle.net wrote: ** What I mean is doesn't Remedy have to do a Set Field calling the WSDL for each record that is returned if you pre-populate the place holder record to receive it? Also would you not need to know exactly how many records will be expected before you start the fetch, and a way to query for each individual record one by one even if it is only 200 records? I do not see how you would be able to do it with a single WSDL call. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Karthik Sent: Tuesday, July 09, 2013 10:58 PM To: arslist@ARSLIST.ORG Subject: Re: Webservice-Please share your knowledge ** Joe, I have worked in the past on this method, and remedy can receive multiple records in a fashion as described by me above. Its not limited to only 1 record. - Karthik On 10 July 2013 08:26, Karthik karthik...@gmail.com wrote: Robin mentioned that its more than 200, so it might not go upto 4000 is my assumption. As you mentioned(Joe) if it crosses 1000 Mark, it would definitely be slow. - Karthik On 10 July 2013 06:02, Joe D'Souza jdso...@shyle.net wrote: ** Out of the box using only inside the box methods?? You're dealing with receiving multiple records from another form. Remember that remedy can only receive one row when searching using WSDL in a filter to search for data in an external system. You will not be able to receive multiple records, UNLESS you choose to do so by building some sort of a plugin and use that in a DVF. The method you described to populate 2 tables, would probably work only if you knew exactly how many records to expect from the foreign system, and then create exactly that many records in the secondary form and then have a set field filter fire to set records individually by searching for records individually. I'm not sure how efficient that process will be if you need to get back 4000 records in chunks.. 4000 WSDL gets even if it is chunked with 50 per chunk??. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Karthik Sent: Tuesday, July 09, 2013 6:09 AM To: arslist@ARSLIST.ORG Subject: Re: Webservice-Please share your knowledge ** Robin, please see below: Create 2 forms, - primary form(Say FORM_Primary) - second form(FORM_Secondary) 1.User performs a search on a field in Form A. - On Click on a button, - Generate a GUID - Create a record in FORM_Primary, push GUID as well 2.Remedy application pull records from an external application and display the results to the user.The search result can be many records(more than 200).Hence,Remedy should show results in smaller chunks(50 records each) to the user. - on submit, create a filter that consumes the external web service in set fields. - As there are multiple results the data cannot be directly mapped in the output mapping in the set fields. so, there is a need to have another form to store data. Here you need to use your secondary form fields mapped. Primary and Secondary forms will be related via a foreign key(GUID generated and pushed to Primary form) - once mapping is done the filter on primary form fires, it will populate results on the secondary form 3.User selects one of the search results in Form A and save the record. Have a table filed on Form A and point it to FORM_Secondary and refresh it - Karthik On 9 July 2013 15:07, Sandeep Pandey sandeep.rem...@gmail.com wrote: ** Hi Robin, Please ask about the external wsdl or url which remedy will consume first. Then go through all the operations external system is providing and mainly which you are looking for. Later on need to do mapping analysis, between remedy and external system for input and output parameters. Once your mappings are ready, you can use remedy developer studio and create filter to consume external system web services. Many more things related to create web services, you can refer BMC Remedy Integration guide for the same. Hope this will help you. Let me know if you need any further details. -- Sandeep Pandey Remedy Developer On Tue, Jul 9, 2013 at 11:46 AM, Robin Mathew
Re: Remedy on Citrix?
Something else to consider is where the Citrix server sits on the network in relation to the Remedy server. If both servers are on the same network segment with no routing between them (only switching) then performance will be maximized from a network standpoint. However the other extreme is if the Citrix server is in a different data center than the Remedy server in which case routing will be involved and firewalls will have to be traversed which can adversely affect performance to a lesser or greater extent. I did see the latter architecture at a previous engagement where the legacy Citrix farm was in one state and various application servers (not including Remedy in this case) were in a different state halfway across the country and users could definitely see the performance hit from that. (Hopefully they have migrated the users to the new Citrix farm in the data center that houses the application servers by now.) -Rick ___ Rick Westbrock QMX Support Services -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Wednesday, July 10, 2013 13:04 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy on Citrix? Performance depends on the Citrix server. As you know Citrix is like a Remote Desktop Connection (with or without a desktop). The User tool program is actually running on the Citrix server so performance depends on several things. - The RAM/CPU/Disks ... of the server - The number of users and the programs they are running (We have all seen programs that suck up all the resources of a PC) On a well set up Citrix server there should be no issues for performance. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo Sent: Wednesday, July 10, 2013 1:03 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy on Citrix? ** Hi :) Are there any performance issues? Mobilis in Mobile. -Original Message- Le 10 juil. 2013 à 18:13, Jason Miller a écrit : ** Our Windows 7 users are accessing WUT via Citrix. We have some issues with Crystal Reports/ODBC but I think it is specific to how one or two of the Citrix servers are setup and not a technical issue. Like Fred mentioned the script that launches WUT from the Start menu seamlessly(ish) checks to see if they have a Remedy director on their personal network share and if not creates it. WUT uses that for all files stored (cache, ar.ini, .arq, *_fav.dat, _recent.srh, etc.). Jason -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Fred Grooms Sent: Wednesday, July 10, 2013 7:53 AM To: arslist@ARSLIST.ORG Subject: Remedy on Citrix? We have the Remedy User tool deployed on Citrix with little problems. The main thing is to make sure each user's cache is separate (and not shared by multiple users) Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andy Wilkerson Sent: Wednesday, July 10, 2013 9:48 AM To: arslist@ARSLIST.ORG Subject: Remedy on Citrix? We are seeing a gradual acceptance of thin clients as one of the mainstream platforms. Who is using Remedy for the citrix client? Briefly, what kind of results have you had? Andy ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years Important: This email is intended for the above named only and may be confidential, proprietary, and/or legally privileged. If this email has come to you in error, you must take no action on it, nor may you copy or show it to anyone. Please contact the sender and delete the material from any computer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy on Citrix?
A little. Normal Citrix sluggishness. Say if you are typing into a field you might now see the text as you type and then it just shows up all at once. It is usable but not ideal. It is just a stopgap until we get everything moved to our ARS/ITSM 8.x system and go all web-based. I also forgot we have one odd issue that after opening 7 copies the Help Desk form (v6) the display gets goofy and you can see other fields/forms through the form. I think it is workflow related, like an AL do doing something because I did a Save As of the Help Desk form and couldn't replicate it. We are just telling the user to not open 7 copies :) Jason On Wed, Jul 10, 2013 at 11:03 AM, laurent matheo lm...@me.com wrote: ** Hi :) Are there any performance issues? Mobilis in Mobile. Le 10 juil. 2013 à 18:13, Jason Miller jason.mil...@gmail.com a écrit : ** Our Windows 7 users are accessing WUT via Citrix. We have some issues with Crystal Reports/ODBC but I think it is specific to how one or two of the Citrix servers are setup and not a technical issue. Like Fred mentioned the script that launches WUT from the Start menu seamlessly(ish) checks to see if they have a Remedy director on their personal network share and if not creates it. WUT uses that for all files stored (cache, ar.ini, .arq, *_fav.dat, _recent.srh, etc.). Jason On Wed, Jul 10, 2013 at 7:53 AM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: We have the Remedy User tool deployed on Citrix with little problems. The main thing is to make sure each user's cache is separate (and not shared by multiple users) Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Andy Wilkerson Sent: Wednesday, July 10, 2013 9:48 AM To: arslist@ARSLIST.ORG Subject: Remedy on Citrix? We are seeing a gradual acceptance of thin clients as one of the mainstream platforms. Who is using Remedy for the citrix client? Briefly, what kind of results have you had? Andy ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy on Citrix?
Ah! That reminds me of one other point. We are using WUT on a 32-bit Citrix server since 64 Win7 isn't supported. The way I understand it from our Citrix admins is the 32-bit Citrix farm is no longer supported :) Either way we don't have a supported configuration. Jason On Wed, Jul 10, 2013 at 2:32 PM, Rick Westbrock rwestbr...@qmxs.com wrote: Something else to consider is where the Citrix server sits on the network in relation to the Remedy server. If both servers are on the same network segment with no routing between them (only switching) then performance will be maximized from a network standpoint. However the other extreme is if the Citrix server is in a different data center than the Remedy server in which case routing will be involved and firewalls will have to be traversed which can adversely affect performance to a lesser or greater extent. I did see the latter architecture at a previous engagement where the legacy Citrix farm was in one state and various application servers (not including Remedy in this case) were in a different state halfway across the country and users could definitely see the performance hit from that. (Hopefully they have migrated the users to the new Citrix farm in the data center that houses the application servers by now.) -Rick ___ Rick Westbrock QMX Support Services -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Wednesday, July 10, 2013 13:04 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy on Citrix? Performance depends on the Citrix server. As you know Citrix is like a Remote Desktop Connection (with or without a desktop). The User tool program is actually running on the Citrix server so performance depends on several things. - The RAM/CPU/Disks ... of the server - The number of users and the programs they are running (We have all seen programs that suck up all the resources of a PC) On a well set up Citrix server there should be no issues for performance. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of laurent matheo Sent: Wednesday, July 10, 2013 1:03 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy on Citrix? ** Hi :) Are there any performance issues? Mobilis in Mobile. -Original Message- Le 10 juil. 2013 à 18:13, Jason Miller a écrit : ** Our Windows 7 users are accessing WUT via Citrix. We have some issues with Crystal Reports/ODBC but I think it is specific to how one or two of the Citrix servers are setup and not a technical issue. Like Fred mentioned the script that launches WUT from the Start menu seamlessly(ish) checks to see if they have a Remedy director on their personal network share and if not creates it. WUT uses that for all files stored (cache, ar.ini, .arq, *_fav.dat, _recent.srh, etc.). Jason -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Fred Grooms Sent: Wednesday, July 10, 2013 7:53 AM To: arslist@ARSLIST.ORG Subject: Remedy on Citrix? We have the Remedy User tool deployed on Citrix with little problems. The main thing is to make sure each user's cache is separate (and not shared by multiple users) Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Andy Wilkerson Sent: Wednesday, July 10, 2013 9:48 AM To: arslist@ARSLIST.ORG Subject: Remedy on Citrix? We are seeing a gradual acceptance of thin clients as one of the mainstream platforms. Who is using Remedy for the citrix client? Briefly, what kind of results have you had? Andy ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years Important: This email is intended for the above named only and may be confidential, proprietary, and/or legally privileged. If this email has come to you in error, you must take no action on it, nor may you copy or show it to anyone. Please contact the sender and delete the material from any computer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Webservice-Please share your knowledge
Good know its possible as I used to think the gets are for single records only and not multiple records. This might be useful in some of the integration work that I would need to do in a month or so, So the way I understand this now is that you create that relationship key (like a GUID) and use that while creating your line items to associate all the line items created in a sort of a peer to peer relationship instead of a parent to child relationship.. Thanks for sharing the possibility. Karthik, thanks for your inputs as well.. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Wednesday, July 10, 2013 4:37 PM To: arslist@ARSLIST.ORG Subject: Re: Webservice-Please share your knowledge I used it back in 5.1 You can think of it as creating child or line item records without needing the parent Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Wednesday, July 10, 2013 3:34 PM To: arslist@ARSLIST.ORG Subject: Re: Webservice-Please share your knowledge ** So this would create multiple records in the form that you mapped to the FormMappingElement?? Was this always the case or is it a new feature with one of the recent versions since WSDL capabilities were introduced? Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Wednesday, July 10, 2013 10:49 AM To: arslist@ARSLIST.ORG Subject: Re: Webservice-Please share your knowledge If you want to receive multiple records back in a web service call you do not map the form to the root, you instead map it to an element in the XML. i.e. You send ROOT SomeValueMyValue/SomeValue /ROOT If you expect to get back 1 record the structure could be ROOT -- Form is mapped here Field1value1/Field1 Field2value1/Field2 ROOT For Multiple records back the structure could be ROOT FormMappingElement-- Form is mapped here Field1value1/Field1 Field2value1/Field2 /FormMappingElement ROOT Also . You do not need FORM_Primary.You can do a service action from Form A to Form A and a filter (that fires on Service) will do the web service call. Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Campbell, Paul (Paul) Sent: Wednesday, July 10, 2013 9:26 AM To: arslist@ARSLIST.ORG Subject: Re: Webservice-Please share your knowledge ** Karthik, I don't understand the statement As there are multiple results the data cannot be directly mapped in the output mapping in the set fields. so, there is a need to have another form to store data. Here you need to use your secondary form fields mapped. I am not aware of a way to have multiple records mapped to another form, can you elaborate? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Karthik Sent: Tuesday, July 09, 2013 6:09 AM To: arslist@ARSLIST.ORG Subject: Re: Webservice-Please share your knowledge ** Robin, please see below: Create 2 forms, - primary form(Say FORM_Primary) - second form(FORM_Secondary) 1.User performs a search on a field in Form A. - On Click on a button, - Generate a GUID - Create a record in FORM_Primary, push GUID as well 2.Remedy application pull records from an external application and display the results to the user.The search result can be many records(more than 200).Hence,Remedy should show results in smaller chunks(50 records each) to the user. - on submit, create a filter that consumes the external web service in set fields. - As there are multiple results the data cannot be directly mapped in the output mapping in the set fields. so, there is a need to have another form to store data. Here you need to use your secondary form fields mapped. Primary and Secondary forms will be related via a foreign key(GUID generated and pushed to Primary form) - once mapping is done the filter on primary form fires, it will populate results on the secondary form 3.User selects one of the search results in Form A and save the record. Have a table filed on Form A and point it to FORM_Secondary and refresh it - Karthik On 9 July 2013 15:07, Sandeep Pandey sandeep.rem...@gmail.com wrote: ** Hi Robin, Please ask about the external wsdl or url which remedy will consume first. Then go through all the operations external system is providing and mainly which you are looking for. Later on need to do mapping analysis, between remedy and external system for input and output parameters. Once your mappings are ready, you can use remedy developer studio and create filter to consume external system web services. Many more things related to create web services, you
Re: Remedy on Citrix?
Most of our users are on Win7 64 bit using the 7.6.04 SP3 User tool with no problems From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Wednesday, July 10, 2013 5:36 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy on Citrix? ** Ah! That reminds me of one other point. We are using WUT on a 32-bit Citrix server since 64 Win7 isn't supported. The way I understand it from our Citrix admins is the 32-bit Citrix farm is no longer supported :) Either way we don't have a supported configuration. Jason On Wed, Jul 10, 2013 at 2:32 PM, Rick Westbrock rwestbr...@qmxs.commailto:rwestbr...@qmxs.com wrote: Something else to consider is where the Citrix server sits on the network in relation to the Remedy server. If both servers are on the same network segment with no routing between them (only switching) then performance will be maximized from a network standpoint. However the other extreme is if the Citrix server is in a different data center than the Remedy server in which case routing will be involved and firewalls will have to be traversed which can adversely affect performance to a lesser or greater extent. I did see the latter architecture at a previous engagement where the legacy Citrix farm was in one state and various application servers (not including Remedy in this case) were in a different state halfway across the country and users could definitely see the performance hit from that. (Hopefully they have migrated the users to the new Citrix farm in the data center that houses the application servers by now.) -Rick ___ Rick Westbrock QMX Support Services -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Wednesday, July 10, 2013 13:04 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Remedy on Citrix? Performance depends on the Citrix server. As you know Citrix is like a Remote Desktop Connection (with or without a desktop). The User tool program is actually running on the Citrix server so performance depends on several things. - The RAM/CPU/Disks ... of the server - The number of users and the programs they are running (We have all seen programs that suck up all the resources of a PC) On a well set up Citrix server there should be no issues for performance. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo Sent: Wednesday, July 10, 2013 1:03 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Remedy on Citrix? ** Hi :) Are there any performance issues? Mobilis in Mobile. -Original Message- Le 10 juil. 2013 à 18:13, Jason Miller a écrit : ** Our Windows 7 users are accessing WUT via Citrix. We have some issues with Crystal Reports/ODBC but I think it is specific to how one or two of the Citrix servers are setup and not a technical issue. Like Fred mentioned the script that launches WUT from the Start menu seamlessly(ish) checks to see if they have a Remedy director on their personal network share and if not creates it. WUT uses that for all files stored (cache, ar.ini, .arq, *_fav.dat, _recent.srh, etc.). Jason -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Fred Grooms Sent: Wednesday, July 10, 2013 7:53 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Remedy on Citrix? We have the Remedy User tool deployed on Citrix with little problems. The main thing is to make sure each user's cache is separate (and not shared by multiple users) Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Andy Wilkerson Sent: Wednesday, July 10, 2013 9:48 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Remedy on Citrix? We are seeing a gradual acceptance of thin clients as one of the mainstream platforms. Who is using Remedy for the citrix client? Briefly, what kind of results have you had? Andy ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: The role Jetty plays
Neither have I seen or known ARS to be bundled with Jetty. It has got there some other way but not the AR System installer. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dale Jones Sent: Wednesday, July 10, 2013 3:11 PM To: arslist@ARSLIST.ORG Subject: Re: The role Jetty plays High Level - Jetty and Tomcat are comparable applications. (Jetty and Tomcat are often cast as direct competitors.) I have never seen ARS Install Jetty or even attached to Jetty. Most likely related to someone else doing installs or testing on your server. I would recommend ARS to use Tomcat and have Jetty uninstalled. Check directory and see when Jetty was installed, most likely not same date as ARS. Take Care Dale Jones DCS Raleigh, NC 919-523-6034 From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Differ, Alfred W CTR PHD NSWC, 210 [alfred.differ@navy.mil] Sent: Wednesday, July 10, 2013 2:47 PM To: arslist@ARSLIST.ORG Subject: The role Jetty plays Hi all, I'm learning to install the 8.1 ITSM product line on a windows 2008 R2 environment for development uses. I typically get the IIS webserver and Tomcat (7) running independently and then do the Remedy installation steps. I had some issues with the preconfigured suite installer that I won't bother going into in detail, and decided to install the ARS platform and do things the old fashioned way while I learned. What has happened is I have the 8.1 ARS platform installed and it starts ok, but my security guys are reporting security risks against what I've done and I'm trying to learn from it. They are seeing an old version of Jetty that has a known hash collision vulnerability and advising I update it. Since I never saw anything mentioning Jetty during the install, my first task to find out which installer did what. So my questions are as follows: On the application tier, what role does Jetty play if any? What tools make use of this feature? (I might be able to skip installing some parts for now while I learn.) It is possible this has nothing to do with the Remedy installation since my sys admins also do things on the server without 'fully' understanding the implications. I might be barking up the wrong tree. If anyone has any ideas on what the security finding might suggest, though, I'd appreciate it. (CVE-2011-4461) -al ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Webservice-Please share your knowledge
That is correct Joe. I have used it to in a scenario like below. There are 2 remedy systems. One system(system a) stores CIs(CMDB) and the other hosts SRM(system b) An AIF was created to create service requests on system b. Requirement was to allow user to type in first 4 characters of a CI name on the AIF and press enter. This should bring up matching CIs from system a. The way thia was accomplished was via the way I described in the original post above. System a exposed a web service hosting Getlist operation. System b consumed the same and showed the results. This was done on 7.1. Until I demonstrated this possibility, there were many under opinion that, in remedy one web service call is tied with one record. But, having a second child form, you can return and store multiple records on a single web service call. If there are more questions, I can build this and send a def file for people to understand and experiment. Let me know if anyone is interested. Regards, Karthik On Jul 11, 2013 4:14 AM, Joe D'Souza jdso...@shyle.net wrote: ** Good know its possible as I used to think the gets are for single records only and not multiple records. This might be useful in some of the integration work that I would need to do in a month or so, ** ** So the way I understand this now is that you create that relationship key (like a GUID) and use that while creating your line items to associate all the line items created in a sort of a peer to peer relationship instead of a parent to child relationship.. ** ** Thanks for sharing the possibility. ** ** Karthik, thanks for your inputs as well.. ** ** Joe ** ** -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Grooms, Frederick W *Sent:* Wednesday, July 10, 2013 4:37 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Webservice-Please share your knowledge ** ** I used it back in 5.1 ** ** You can think of it as creating child or line item records without needing the parent ** ** Fred ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Joe D'Souza *Sent:* Wednesday, July 10, 2013 3:34 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Webservice-Please share your knowledge ** ** ** So this would create multiple records in the form that you mapped to the FormMappingElement?? ** ** Was this always the case or is it a new feature with one of the recent versions since WSDL capabilities were introduced? ** ** Joe ** ** -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Grooms, Frederick W *Sent:* Wednesday, July 10, 2013 10:49 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Webservice-Please share your knowledge ** ** If you want to receive multiple records back in a web service call you do not map the form to the root, you instead map it to an element in the XML. ** ** i.e. You send ROOT SomeValueMyValue/SomeValue /ROOT ** ** If you expect to get back 1 record the structure could be ROOT -- Form is mapped here Field1value1/Field1 Field2value1/Field2 ROOT ** ** For Multiple records back the structure could be ROOT FormMappingElement-- Form is mapped here Field1value1/Field1 Field2value1/Field2 /FormMappingElement ROOT ** ** ** ** Also … You do not need FORM_Primary.You can do a service action from Form A to Form A and a filter (that fires on Service) will do the web service call. ** ** Fred ** ** ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Campbell, Paul (Paul) *Sent:* Wednesday, July 10, 2013 9:26 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Webservice-Please share your knowledge ** ** ** Karthik, I don’t understand the statement “As there are multiple results the data cannot be directly mapped in the output mapping in the set fields. so, there is a need to have another form to store data. Here you need to use your secondary form fields mapped.” ** ** I am not aware of a way to have multiple records mapped to another form, can you elaborate? ** ** ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Karthik *Sent:* Tuesday, July 09, 2013 6:09 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Webservice-Please share your knowledge ** ** ** Robin, ** ** please see below: ** ** Create 2 forms, - primary form(Say FORM_Primary) - second form(FORM_Secondary) ** ** 1.User performs a search on a field in
Re: Webservice-Please share your knowledge
The reason I had not seen this possibility is that it's a Set Field action where you can use the WSDL option to set fields so didn't see how that could possibly store anything in the current transaction if the return was an array, unless you used some method to accept that input to a data visualization field designed to accept an array. I didn't know that it was capable of 'Set Fields' to another form to store that returned array to another form when the Data Source selected was WEB SERVICE. I should be able to work my way through now that I know this is possible just by changing the form mapping from Root to an Element. I actually used to wonder why it was possible to remove the form from the Root and add it else where - now I know. It never occurred to me to try and see what happens when that was done. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Karthik Sent: Wednesday, July 10, 2013 8:59 PM To: arslist@ARSLIST.ORG Subject: Re: Webservice-Please share your knowledge ** That is correct Joe. I have used it to in a scenario like below. There are 2 remedy systems. One system(system a) stores CIs(CMDB) and the other hosts SRM(system b) An AIF was created to create service requests on system b. Requirement was to allow user to type in first 4 characters of a CI name on the AIF and press enter. This should bring up matching CIs from system a. The way thia was accomplished was via the way I described in the original post above. System a exposed a web service hosting Getlist operation. System b consumed the same and showed the results. This was done on 7.1. Until I demonstrated this possibility, there were many under opinion that, in remedy one web service call is tied with one record. But, having a second child form, you can return and store multiple records on a single web service call. If there are more questions, I can build this and send a def file for people to understand and experiment. Let me know if anyone is interested. Regards, Karthik On Jul 11, 2013 4:14 AM, Joe D'Souza jdso...@shyle.net wrote: ** Good know its possible as I used to think the gets are for single records only and not multiple records. This might be useful in some of the integration work that I would need to do in a month or so, So the way I understand this now is that you create that relationship key (like a GUID) and use that while creating your line items to associate all the line items created in a sort of a peer to peer relationship instead of a parent to child relationship.. Thanks for sharing the possibility. Karthik, thanks for your inputs as well.. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Wednesday, July 10, 2013 4:37 PM To: arslist@ARSLIST.ORG Subject: Re: Webservice-Please share your knowledge I used it back in 5.1 You can think of it as creating child or line item records without needing the parent Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Wednesday, July 10, 2013 3:34 PM To: arslist@ARSLIST.ORG Subject: Re: Webservice-Please share your knowledge ** So this would create multiple records in the form that you mapped to the FormMappingElement?? Was this always the case or is it a new feature with one of the recent versions since WSDL capabilities were introduced? Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Wednesday, July 10, 2013 10:49 AM To: arslist@ARSLIST.ORG Subject: Re: Webservice-Please share your knowledge If you want to receive multiple records back in a web service call you do not map the form to the root, you instead map it to an element in the XML. i.e. You send ROOT SomeValueMyValue/SomeValue /ROOT If you expect to get back 1 record the structure could be ROOT -- Form is mapped here Field1value1/Field1 Field2value1/Field2 ROOT For Multiple records back the structure could be ROOT FormMappingElement-- Form is mapped here Field1value1/Field1 Field2value1/Field2 /FormMappingElement ROOT Also . You do not need FORM_Primary.You can do a service action from Form A to Form A and a filter (that fires on Service) will do the web service call. Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Campbell, Paul (Paul) Sent: Wednesday, July 10, 2013 9:26 AM To: arslist@ARSLIST.ORG Subject: Re: Webservice-Please share your knowledge ** Karthik, I don't understand the statement As there are multiple results the data cannot be directly mapped in the output mapping in the set fields. so, there is a need to have another form to
Re: Webservice-Please share your knowledge
Good luck. :) Regards, Karthik On Jul 11, 2013 6:44 AM, Joe D'Souza jdso...@shyle.net wrote: ** The reason I had not seen this possibility is that it’s a Set Field action where you can use the WSDL option to set fields so didn’t see how that could possibly store anything in the current transaction if the return was an array, unless you used some method to accept that input to a data visualization field designed to accept an array. ** ** I didn’t know that it was capable of ‘Set Fields’ to another form to store that returned array to another form when the Data Source selected was WEB SERVICE. I should be able to work my way through now that I know this is possible just by changing the form mapping from Root to an Element. I actually used to wonder why it was possible to remove the form from the Root and add it else where – now I know. It never occurred to me to try and see what happens when that was done. ** ** Joe ** ** -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Karthik *Sent:* Wednesday, July 10, 2013 8:59 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Webservice-Please share your knowledge ** ** ** That is correct Joe. I have used it to in a scenario like below. There are 2 remedy systems. One system(system a) stores CIs(CMDB) and the other hosts SRM(system b) An AIF was created to create service requests on system b. Requirement was to allow user to type in first 4 characters of a CI name on the AIF and press enter. This should bring up matching CIs from system a. The way thia was accomplished was via the way I described in the original post above. System a exposed a web service hosting Getlist operation. System b consumed the same and showed the results. This was done on 7.1. Until I demonstrated this possibility, there were many under opinion that, in remedy one web service call is tied with one record. But, having a second child form, you can return and store multiple records on a single web service call. If there are more questions, I can build this and send a def file for people to understand and experiment. Let me know if anyone is interested. Regards, Karthik On Jul 11, 2013 4:14 AM, Joe D'Souza jdso...@shyle.net wrote: ** Good know its possible as I used to think the gets are for single records only and not multiple records. This might be useful in some of the integration work that I would need to do in a month or so, So the way I understand this now is that you create that relationship key (like a GUID) and use that while creating your line items to associate all the line items created in a sort of a peer to peer relationship instead of a parent to child relationship.. Thanks for sharing the possibility. Karthik, thanks for your inputs as well.. Joe -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Grooms, Frederick W *Sent:* Wednesday, July 10, 2013 4:37 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Webservice-Please share your knowledge I used it back in 5.1 You can think of it as creating child or line item records without needing the parent Fred *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Joe D'Souza *Sent:* Wednesday, July 10, 2013 3:34 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Webservice-Please share your knowledge ** So this would create multiple records in the form that you mapped to the FormMappingElement?? Was this always the case or is it a new feature with one of the recent versions since WSDL capabilities were introduced? Joe -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Grooms, Frederick W *Sent:* Wednesday, July 10, 2013 10:49 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Webservice-Please share your knowledge If you want to receive multiple records back in a web service call you do not map the form to the root, you instead map it to an element in the XML. i.e. You send ROOT SomeValueMyValue/SomeValue /ROOT If you expect to get back 1 record the structure could be ROOT -- Form is mapped here Field1value1/Field1 Field2value1/Field2 ROOT For Multiple records back the structure could be ROOT FormMappingElement-- Form is mapped here Field1value1/Field1 Field2value1/Field2 /FormMappingElement ROOT Also … You
Re: Webservice-Please share your knowledge
Thank you and I do appreciate the offer but that would be too much trouble for something that seems to be so simple. _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Karthik Sent: Wednesday, July 10, 2013 10:17 PM To: arslist@ARSLIST.ORG Subject: Re: Webservice-Please share your knowledge ** Good luck. :) Regards, Karthik On Jul 11, 2013 6:44 AM, Joe D'Souza jdso...@shyle.net wrote: ** The reason I had not seen this possibility is that it's a Set Field action where you can use the WSDL option to set fields so didn't see how that could possibly store anything in the current transaction if the return was an array, unless you used some method to accept that input to a data visualization field designed to accept an array. I didn't know that it was capable of 'Set Fields' to another form to store that returned array to another form when the Data Source selected was WEB SERVICE. I should be able to work my way through now that I know this is possible just by changing the form mapping from Root to an Element. I actually used to wonder why it was possible to remove the form from the Root and add it else where - now I know. It never occurred to me to try and see what happens when that was done. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Karthik Sent: Wednesday, July 10, 2013 8:59 PM To: arslist@ARSLIST.ORG Subject: Re: Webservice-Please share your knowledge ** That is correct Joe. I have used it to in a scenario like below. There are 2 remedy systems. One system(system a) stores CIs(CMDB) and the other hosts SRM(system b) An AIF was created to create service requests on system b. Requirement was to allow user to type in first 4 characters of a CI name on the AIF and press enter. This should bring up matching CIs from system a. The way thia was accomplished was via the way I described in the original post above. System a exposed a web service hosting Getlist operation. System b consumed the same and showed the results. This was done on 7.1. Until I demonstrated this possibility, there were many under opinion that, in remedy one web service call is tied with one record. But, having a second child form, you can return and store multiple records on a single web service call. If there are more questions, I can build this and send a def file for people to understand and experiment. Let me know if anyone is interested. Regards, Karthik On Jul 11, 2013 4:14 AM, Joe D'Souza jdso...@shyle.net wrote: ** Good know its possible as I used to think the gets are for single records only and not multiple records. This might be useful in some of the integration work that I would need to do in a month or so, So the way I understand this now is that you create that relationship key (like a GUID) and use that while creating your line items to associate all the line items created in a sort of a peer to peer relationship instead of a parent to child relationship.. Thanks for sharing the possibility. Karthik, thanks for your inputs as well.. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Wednesday, July 10, 2013 4:37 PM To: arslist@ARSLIST.ORG Subject: Re: Webservice-Please share your knowledge I used it back in 5.1 You can think of it as creating child or line item records without needing the parent Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Wednesday, July 10, 2013 3:34 PM To: arslist@ARSLIST.ORG Subject: Re: Webservice-Please share your knowledge ** So this would create multiple records in the form that you mapped to the FormMappingElement?? Was this always the case or is it a new feature with one of the recent versions since WSDL capabilities were introduced? Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Wednesday, July 10, 2013 10:49 AM To: arslist@ARSLIST.ORG Subject: Re: Webservice-Please share your knowledge If you want to receive multiple records back in a web service call you do not map the form to the root, you instead map it to an element in the XML. i.e. You send ROOT SomeValueMyValue/SomeValue /ROOT If you expect to get back 1 record the structure could be ROOT -- Form is mapped here Field1value1/Field1 Field2value1/Field2 ROOT For Multiple records back the structure could be ROOT FormMappingElement-- Form is mapped here Field1value1/Field1 Field2value1/Field2 /FormMappingElement ROOT Also . You do not need FORM_Primary.You can do a service action from Form A to Form A and a filter (that fires on Service) will do the web
Re: Webservice-Please share your knowledge
Thanks everyone,especially Karthick, for spending some time and helping me on this. Regards Robin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Read records from .xml file
Hi all, I have a requirement to read an .xml file and insert records to a remedy form. Please let me know how this can be done and prons and cons. Thanks in advance. Regards Robin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Read records from .xml file
What version of ARS? you could use pentaho Spoon that now comes bundled with Atrium Integrator. on Spoon, create a transformation add an XML Input, add an AR Input step, connect these two after performing needed trasnformation. you should be able to insert records into ARS Regards, Karthik On 11 July 2013 11:02, Robin Mathew robi...@rediffmail.com wrote: Hi all, I have a requirement to read an .xml file and insert records to a remedy form. Please let me know how this can be done and prons and cons. Thanks in advance. Regards Robin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- - Karthik ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Read records from .xml file
Correction, need to add on AR Output step On 11 July 2013 11:07, Karthik karthik...@gmail.com wrote: What version of ARS? you could use pentaho Spoon that now comes bundled with Atrium Integrator. on Spoon, create a transformation add an XML Input, add an AR Input step, connect these two after performing needed trasnformation. you should be able to insert records into ARS Regards, Karthik On 11 July 2013 11:02, Robin Mathew robi...@rediffmail.com wrote: Hi all, I have a requirement to read an .xml file and insert records to a remedy form. Please let me know how this can be done and prons and cons. Thanks in advance. Regards Robin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- - Karthik -- - Karthik ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Read records from .xml file
Karthick, The server is 7.6.04, custom build(no other remedy applications). Does Atrium Integrator support with custom build application? Regards Robin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Read records from .xml file
not very sure. But, it should work is what i beleive On 11 July 2013 11:18, Robin Mathew robi...@rediffmail.com wrote: Karthick, The server is 7.6.04, custom build(no other remedy applications). Does Atrium Integrator support with custom build application? Regards Robin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- - Karthik ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
