Re: Unable to see custom attributes in Atrium job builder wizard
Hi, Has any one encountered this before ? Regards, Vitthal From: vitthalkolh...@hotmail.com To: arslist@arslist.org Subject: Unable to see custom attributes in Atrium job builder wizard Date: Tue, 10 Sep 2013 18:07:42 +0530 Hello All, I am new to CMDB. I have created new class in CMDB and it has around 15 attributes.I want to load an external database records in to this new class.But when I went to Atrium Job builder wizard the new class was not appeared there.So I did a entry on CMDB:DataModelReference_CIMapping form.In that way I could manage to see the new class in to Atrium job builder wizard.But now issue is that, Attributes of new class are not displaying in the Atrium job builder wizard.So, Do I need to make entry in CMDB:DataModelReference_Attribute for all 15 attributes?is it a good practice? Regards, Vitthal ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ARS upgrade from 7.6.04 to 8.1 with Customization
Hi Misi, Thanks a lot for the information. It gives much needed clarity on the Overlay/Customization part during my upgrade. I'll be doing a in-place upgrade and all my objects in 7.6.04 are in Base Mode (Un-Modified). So, for now i'am not converting them to Customization or Overlay for Upgrade to 8.1 and would be doing all the future development in the Base Development only. (On the safer side i'll keep a backup of the form User and Group with related workflow during upgrade) Jason - I have read the entire thread on Using BPCU while ARS Upgrade and the information provided in that thread is just awesome. Thanks for sharing such a detailed clarification on the usage or Overlay/Custom objects. I think lot's of ARSList user would get benefited out of it.(I've saved a copy for future reference :) ) As stated above, for now i'll stick to Base Mode, however in future i'am planning to convert my Core custom objects to Overlay and Custom type. Regards, Andro WC On Thu, Sep 12, 2013 at 11:02 PM, Jason Miller jason.mil...@gmail.comwrote: ** Hi Andro, Did you see the thread Using BPCU while ARS Upgrade from August? There was considerable discussion about upgrading custom environments, overlays, etc and not so much related to the zero downtime aspect. In short I think you are in a pretty good situation since your system is already on 7.6.04 and 8.1 as Misi stated is very similar. You can choose to not use overlay/custom objects and maintain your customizations to BMC supplied definitions the same way it has been done for years. At least for now. There is the possibility that BMC might update later versions to more strictly enforce Best Practice mode. Jason On Thu, Sep 12, 2013 at 3:11 AM, Andro WC wcan...@gmail.com wrote: Hi, Thanks for all your replies. I don't have ITSM on my ARS 7.6.04. I have my custom application on the ARS and also would like to tell that my customization touches the User and Group OOTB forms (some extra fields added, no workflow on the existing fields). So, i'am looking for a plan to upgrade it from 7.6.04 to 8.1. I would need your suggestion on the below lines 1) Do i need to convert all my custom workflow (including USer and Group form customization) to Overlays before going to 8.1? 2) I have old remedy API integration (7.0.1) with the ARS, do i need to update the API's as well? 3) For Macros i understand i would need to create workflow in remedy. I would like to if there are any other dependencies like these for upgrade to 8.1? 4) If we go with the Overlay option then we would be creating overlays on a Dev box on 7.6.04 and upgrade to 8.1,on Production box will migrate the overlay created on 7.6.04 in Dev and then perform an upgrade (where we would need some downtime i believe). Is this plan look fine or it's better to upgrade first and then create overlay with Developer Studio 8.1 which is more stable. Please help. Regards, Andro WC ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Atrium Orchestrator Issue: JMSActorAdapter : Naming look up did not return a static destination!!
Hi All, Thanks for all your suggestions. Finally the issue was rectified by removing the wlclient.jar and wljmsclient.jar files from AO/baocdp/webinf/lib folder and copy the wlthint3client.jar on the same folder. Once this was done, grid was up with the adapter disabled; once the adapter was enabled, grid came in running with the adapter also in running state. Thanks Regards, Saurabh -- View this message in context: http://ars-action-request-system.1.n7.nabble.com/Atrium-Orchestrator-Issue-JMSActorAdapter-Naming-look-up-did-not-return-a-static-destination-tp111303p112116.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
JMSMonitorAdapter Error in AO: A request was sent to a remote peer and a response was not received prior to the specified timeout
Hi All, We are tyring to monitor a jms queue in Weblogic. We have already created a jms actor adapter and are able to post a message in the queue. We have also successfully configured a jms monitor adapter and the grid status is running in grid manager. We have created a workflow in AO, with the following activities: Start (with inputevent parameter) Append (with adapter name, file name (for writing in text file), line1 statement (xpath from the xml) Stop We have created a rule (which i understand would be monitoring the queue and based on the qualification would be triggering the workflow) Source: string(//source-adapter) Comparitor: = Value: JMSMonitorAdapter (with quotes) The question here is what should i specify in this rule here, and what should we specify in the inputevent when we execute the process. Kindly help. Thanks Regards, Saurabh -- View this message in context: http://ars-action-request-system.1.n7.nabble.com/JMSMonitorAdapter-Error-in-AO-A-request-was-sent-to-a-remote-peer-and-a-response-was-not-received-prt-tp112117.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: JMSMonitorAdapter Error in AO: A request was sent to a remote peer and a response was not received prior to the specified timeout
Hi, A monitor adapter will generate an event (inputevent) that is sent to the Rules of a Module every x (configurable) minutes - this is a pre-determined XML with details of the event. The Rules then evaluate the XML inputevent and based on your condition will trigger your process. You can grab sample of the inputevent from the logs when the adapter is enabled on the Grid for use with processing (samples). You need to configure an input context item called inputevent in your process, which will contain the details from the monitor adapter at run-time - therefore you cannot test your workflow in the Developer Studio unless you have a sample of the inputevent from the logs to pass in as the required context item with testing. You can see what is in the XML of the inputevent from the sample (logs) and therefore create the associated rule to trigger your workflow - again however, you cannot test the rule in the Developer Studio, it needs to be actived on the Grid to run. Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of MalviyaSaurabh Sent: 13 September 2013 09:34 To: arslist@ARSLIST.ORG Subject: JMSMonitorAdapter Error in AO: A request was sent to a remote peer and a response was not received prior to the specified timeout Hi All, We are tyring to monitor a jms queue in Weblogic. We have already created a jms actor adapter and are able to post a message in the queue. We have also successfully configured a jms monitor adapter and the grid status is running in grid manager. We have created a workflow in AO, with the following activities: Start (with inputevent parameter) Append (with adapter name, file name (for writing in text file), line1 statement (xpath from the xml) Stop We have created a rule (which i understand would be monitoring the queue and based on the qualification would be triggering the workflow) Source: string(//source-adapter) Comparitor: = Value: JMSMonitorAdapter (with quotes) The question here is what should i specify in this rule here, and what should we specify in the inputevent when we execute the process. Kindly help. Thanks Regards, Saurabh -- View this message in context: http://ars-action-request-system.1.n7.nabble.com/JMSMonitorAdapter-Error-in- AO-A-request-was-sent-to-a-remote-peer-and-a-response-was-not-received-prt-t p112117.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: JMSMonitorAdapter Error in AO: A request was sent to a remote peer and a response was not received prior to the specified timeout
Thanks Carl for your reply. Can you please elaborate on what do you mean by sample log. If you are referring to the grid log can you please help me in locating which part of xml should i take from the log. Yes we have enalbed the monitor adapter on the grid and have also configured the rule as well as shown below to trigger the process Source: string(//source-adapter) Comparitor: = Value: JMSMonitorAdapter (with quotes) We have to figure out which part of xml we have to give while defining rules. Thanks Regards, Saurabh -- View this message in context: http://ars-action-request-system.1.n7.nabble.com/JMSMonitorAdapter-Error-in-AO-A-request-was-sent-to-a-remote-peer-and-a-response-was-not-received-prt-tp112117p112119.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: JMSMonitorAdapter Error in AO: A request was sent to a remote peer and a response was not received prior to the specified timeout
Hi, You need to take a sample of the generated inputevent (or use the provided samples by BMC in documentation) - it will be present in the Grid/Process log. It will be XML tagged as such. The Module rules will always take in the inputevent, so you only need to target the part of the inputevent that you want to evaluate - thus you need a sample to perform the XPath on. Source: //source-adapter Comparitor: = Value: JMSMonitorAdapter (or the name of the adapter you setup) Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of MalviyaSaurabh Sent: 13 September 2013 11:01 To: arslist@ARSLIST.ORG Subject: Re: JMSMonitorAdapter Error in AO: A request was sent to a remote peer and a response was not received prior to the specified timeout Thanks Carl for your reply. Can you please elaborate on what do you mean by sample log. If you are referring to the grid log can you please help me in locating which part of xml should i take from the log. Yes we have enalbed the monitor adapter on the grid and have also configured the rule as well as shown below to trigger the process Source: string(//source-adapter) Comparitor: = Value: JMSMonitorAdapter (with quotes) We have to figure out which part of xml we have to give while defining rules. Thanks Regards, Saurabh -- View this message in context: http://ars-action-request-system.1.n7.nabble.com/JMSMonitorAdapter-Error-in- AO-A-request-was-sent-to-a-remote-peer-and-a-response-was-not-received-prt-t p112117p112119.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Question about ARSmarts Foreign Objects functionality
Hello List, We have a question about the Foreign Objects functionality of ARSmarts, and we would like your input. _What is the Foreign Objects functionality? _ In the ARSmarts Show Objects window (where you browse through Forms, Filters, ...), select a Form. Then you can browse through the Fields, Filters, Active Links, ... _attached to this Form_. There you also find the Foreign Objects tab that lists all the objects that interact with the Form, but _are not attached_ to the Form. Eg: a Filter attached to Form A and performing a Push Field to Form B is a Foreign Object of Form B, a Table Field on Form A showing records from Form B will be a Foreign Object of Form B, See the screenshots on our website and our User Guide for more details about Foreign Objects. _The question: _As mentioned above, a Filter attached to Form A that does a Push Field to Form A is _not_ listed in the Foreign Objects of Form A. A Table Field on Form A that lists records from Form A is _not_ listed in the Foreign Objects of Form A. One of our users is asking that these objects would be included in the list of Foreign Objects. What do you think? Best regards, Kaïs. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr
Interesting conversation. I think the salary is pretty good given the area and the fact they are looking for an Admin. This could be a great opportunity for someone who has only been doing Remedy for a couple years. I've interviewed and hired a number of Remedy Admin and Developers over the years. A challenge we face is that we get a lot of developers that have been working with Remedy for years. However, the last version they worked on was 4 releases back or they never worked with the ITSM Suite. In my opinion this puts you at a junior level despite the years of experience. This is a hard pill for some to swallow. This is like an organization looking for a Windows Admin that last worked with Windows NT. From what I have seen over the years there is a disconnect between years' experience and level of expertise. They are not the same. As far as security clearances go. For a Secret clearance there shouldn't be a huge salary increase. Interim Secret clearances can go through fairly quickly in most cases. When you get to some of the other clearance levels out there it is a little different, but I don't think the salaries are a huge difference. Just my two cents. Brian -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Differ, Alfred W CTR PHD NSWC, 210 Sent: Thursday, September 12, 2013 9:05 PM To: arslist@ARSLIST.ORG Subject: Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr This is a good discussion about the distinctions involved in the type of work we all do and how the cost of living impacts offers. It is even more cool when people in the area speak up in defense of the group recruiting for the job. It helps all of us sift out the real people from the wanna-bees. Whoever goes for this will have a clearer idea of what they are applying for now. 8) I've done both contract and FTE work and I know there is no good way to compare rate expectations. The 2x factor for 1099 contracts is just a start. Good luck to all involved. -al Alfred Differ - Sr. Database Engineer NDTI / NSWC PHD -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Thursday, September 12, 2013 1:13 PM To: arslist@ARSLIST.ORG Subject: Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr ** Truebut the rate you get paid daily isn't the same as requiring relocation assistance to take the job...that can be negotiated with the hiring company :) On Thu, Sep 12, 2013 at 2:06 PM, Brian Goralczyk bgoralc...@gmail.com wrote: ** I think the issue that people are bringing up when saying the rates are low is that basically you are limiting yourself to people in the area. Anyone outside the area that might have to travel can't afford to for that rate unless someone else is picking up the tab. Even if you consider moving for the job, the rate is to low to cover moving expenses in most peoples eyes. But like everyone else, this is my view. Brian Goralczyk Brian Goralczyk Phone 574-643-1144 Email bgoralc...@gmail.com On Thu, Sep 12, 2013 at 3:58 PM, Longwing, Lj llongw...@usgs.gov wrote: ** I think the 'rate' discussion is more complicated than all of that. I have been a Remedy developer in my area for 15+ yearsI know my value, and am certainly nowhere NEAR a 'Junior' developer. I know the cost of living ranges in Colorado Springs and I can honestly say that I have worked for the rate discussed in this posting. If I lived say...in DC, where many of the 'government' jobs come out of...no, this rate would be an insult and wouldn't provide a sufficient income to live comfortably.but in a country where the poverty line sits somewhere around $20K/year, I can't say a job paying 5 times that is a 'bad' job by any means. It's true that Colorado Springs is not Virginia/DC/New York/Washington, as far as markets are concernedbut the rates that are typically discussed on the list are, as you said 'contract' rates...and the rate being discussed in this posting is an employee rate. On Thu, Sep 12, 2013 at 1:19 PM, Ars Lister kp_ars...@yahoo.com wrote: ** The truth is, for a regular salaried employee, the salary is OK and the rates translate into salary. Contractors typically do not get holidays, sick days, vacation days, or personal days. If it's a W-2 contract rate, they MAY get access to the medical aspect of the benefit plans but are typically not invited into the 401K aspect. Ergo, translating salaries
WWRUG13 hotel rooms, RFN: Request for Needs
Hello Listers, Well, if any of you procrastinated about getting your hotel rooms at the Fairmont you will have discovered they are gone. The hotel closed the room block on schedule and would not give us an extension. If you can't go because the room rate is way too high now and you are willing to stay over the weekend before the conference to get a lower rate ($250.00; yep still high but less than the going rate of 359.00+) let me know, I am in the middle of trying to get us a new room block opened for the next week since the actual hotel isn't sold out just yet]. For anyone from overseas that hasn't booked a room at the hotel yet, once again please send me an email with arrival and departure date and I might be able to help you out. Send emails to d...@wwrug.com mailto:d...@wwrug.com Note: This is a limited time arrangement so action needs to happen this week. Hmm, today. Thanks Daniel ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: WWRUG13 hotel rooms, RFN: Request for Needs
Thanks Dan for making things easy (compelling *and cheap*) for all of us. I believe everybody around me is all set, but I'll ask around. You all have a great week-end, Matt Friday OT: Do you know how to call a clever man in France? A tourist! On Fri, Sep 13, 2013 at 4:07 PM, arslist arsl...@danielbloom.ca wrote: ** Hello Listers, ** ** Well, if any of you procrastinated about getting your hotel rooms at the Fairmont you will have discovered they are gone. The hotel closed the room block on schedule and would not give us an extension. ** ** If you can’t go because the room rate is way too high now and you are willing to stay over the weekend before the conference to get a lower rate ($250.00; yep still high but less than the going rate of 359.00+) let me know, I am in the middle of trying to get us a new room block opened for the next week since the actual hotel isn’t sold out just yet]. ** ** For anyone from overseas that hasn’t booked a room at the hotel yet, once again please send me an email with arrival and departure date and I might be able to help you out. ** ** Send emails to d...@wwrug.com ** ** Note: This is a limited time arrangement so action needs to happen this week. Hmm, today. ** ** Thanks Daniel _ARSlist: Where the Answers Are and have been for 20 years_ -- ~ Matt Laurenceau, BMC Software Senior Community Ambassador, BMC Communities matthieu_laurenc...@bmc.com Follow me at @Matt_L https://twitter.com/matt_L Skype: matt.laurenceau ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr
I am just very frustrated with receiving emails that want an ITSM Remedy ITIL V3 for $50.00 all inclusive. That is just completely ridiculous. Maybe I am just too old school. I know a company in Chicago that does nothing except convert Remedy customers to Service Now. They have 190 employees and that is all they do. Sincerely, David Charters Charters Technologies 317-331-8985 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brian Pancia Sent: Friday, September 13, 2013 9:57 AM To: arslist@ARSLIST.ORG Subject: Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr Interesting conversation. I think the salary is pretty good given the area and the fact they are looking for an Admin. This could be a great opportunity for someone who has only been doing Remedy for a couple years. I've interviewed and hired a number of Remedy Admin and Developers over the years. A challenge we face is that we get a lot of developers that have been working with Remedy for years. However, the last version they worked on was 4 releases back or they never worked with the ITSM Suite. In my opinion this puts you at a junior level despite the years of experience. This is a hard pill for some to swallow. This is like an organization looking for a Windows Admin that last worked with Windows NT. From what I have seen over the years there is a disconnect between years' experience and level of expertise. They are not the same. As far as security clearances go. For a Secret clearance there shouldn't be a huge salary increase. Interim Secret clearances can go through fairly quickly in most cases. When you get to some of the other clearance levels out there it is a little different, but I don't think the salaries are a huge difference. Just my two cents. Brian -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Differ, Alfred W CTR PHD NSWC, 210 Sent: Thursday, September 12, 2013 9:05 PM To: arslist@ARSLIST.ORG Subject: Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr This is a good discussion about the distinctions involved in the type of work we all do and how the cost of living impacts offers. It is even more cool when people in the area speak up in defense of the group recruiting for the job. It helps all of us sift out the real people from the wanna-bees. Whoever goes for this will have a clearer idea of what they are applying for now. 8) I've done both contract and FTE work and I know there is no good way to compare rate expectations. The 2x factor for 1099 contracts is just a start. Good luck to all involved. -al Alfred Differ - Sr. Database Engineer NDTI / NSWC PHD -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Thursday, September 12, 2013 1:13 PM To: arslist@ARSLIST.ORG Subject: Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr ** Truebut the rate you get paid daily isn't the same as requiring relocation assistance to take the job...that can be negotiated with the hiring company :) On Thu, Sep 12, 2013 at 2:06 PM, Brian Goralczyk bgoralc...@gmail.com wrote: ** I think the issue that people are bringing up when saying the rates are low is that basically you are limiting yourself to people in the area. Anyone outside the area that might have to travel can't afford to for that rate unless someone else is picking up the tab. Even if you consider moving for the job, the rate is to low to cover moving expenses in most peoples eyes. But like everyone else, this is my view. Brian Goralczyk Brian Goralczyk Phone 574-643-1144 Email bgoralc...@gmail.com On Thu, Sep 12, 2013 at 3:58 PM, Longwing, Lj llongw...@usgs.gov wrote: ** I think the 'rate' discussion is more complicated than all of that. I have been a Remedy developer in my area for 15+ yearsI know my value, and am certainly nowhere NEAR a 'Junior' developer. I know the cost of living ranges in Colorado Springs and I can honestly say that I have worked for the rate discussed in this posting. If I lived say...in DC, where many of the 'government' jobs come out of...no, this rate would be an insult and wouldn't provide a sufficient income to live comfortably.but in a country where the poverty line sits somewhere around $20K/year, I can't say a job paying 5 times that is a 'bad' job by any means. It's true that Colorado Springs is not Virginia/DC/New
Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr
David, Those are typically low bid jobs and sourced by recruitment companies. $50/yr all inclusive sounds like 1099 work. Travel and salary should always be separate. As an employee at a junior to mid-level, $50/hr plus benefits is not that bad. What I have seen in the government contracting world with Remedy is a Remedy Developer with 10+ years' experience is looking to make $150+K a year. Seems fair. However, said Remedy Developer latest experience is ARS 7.5 and the Service Desk application only. Said developer also has no formal training or college education and still demands $150+K a year. For government contracting the position the company bid on requires 10+ years' experience and a bachelor's degree. Just from a compliance standpoint this person is out of the running for the position. Now let's say the customer is looking to upgrade from 7.6.04 to 8.1 (overlay era). Said Remedy developer has never worked with overlays. If you were the company would you risk putting this person on a job as a senior remedy developer/architect/guru/sme/genius/whatever title? This is the dilemma. Now take Remedy OnDemand or ServiceNow, which essentially is a managed solution. As a decision maker would you rather spend tons of money on OM for a Remedy system or have it as a managed solution? The managed solution is starting to win and become more widely accepted. From a pure economics standpoint that means more remedy developers will be looking for work and salaries will drive down. Add to that government cutbacks, which impact both commercial and government. A Remedy developer 10 years ago is not worth the same price today. I'd be willing to argue 10 years from now a Remedy developer will not exist. So ridiculous may not be so ridiculous, just a sign that things are changing. Brian -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Charters Sent: Friday, September 13, 2013 10:30 AM To: arslist@ARSLIST.ORG Subject: Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr I am just very frustrated with receiving emails that want an ITSM Remedy ITIL V3 for $50.00 all inclusive. That is just completely ridiculous. Maybe I am just too old school. I know a company in Chicago that does nothing except convert Remedy customers to Service Now. They have 190 employees and that is all they do. Sincerely, David Charters Charters Technologies 317-331-8985 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brian Pancia Sent: Friday, September 13, 2013 9:57 AM To: arslist@ARSLIST.ORG Subject: Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr Interesting conversation. I think the salary is pretty good given the area and the fact they are looking for an Admin. This could be a great opportunity for someone who has only been doing Remedy for a couple years. I've interviewed and hired a number of Remedy Admin and Developers over the years. A challenge we face is that we get a lot of developers that have been working with Remedy for years. However, the last version they worked on was 4 releases back or they never worked with the ITSM Suite. In my opinion this puts you at a junior level despite the years of experience. This is a hard pill for some to swallow. This is like an organization looking for a Windows Admin that last worked with Windows NT. From what I have seen over the years there is a disconnect between years' experience and level of expertise. They are not the same. As far as security clearances go. For a Secret clearance there shouldn't be a huge salary increase. Interim Secret clearances can go through fairly quickly in most cases. When you get to some of the other clearance levels out there it is a little different, but I don't think the salaries are a huge difference. Just my two cents. Brian -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Differ, Alfred W CTR PHD NSWC, 210 Sent: Thursday, September 12, 2013 9:05 PM To: arslist@ARSLIST.ORG Subject: Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr This is a good discussion about the distinctions involved in the type of work we all do and how the cost of living impacts offers. It is even more cool when people in the area speak up in defense of the group recruiting for the job. It helps all of us sift out the real people from the wanna-bees. Whoever goes for this will have a clearer idea of what they are applying for now. 8) I've done both contract and FTE work and
Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr
Maybe it's because (random numbers on the way) BMC wants half a million dollars to setup an install with a 20% annual support contract, and 'qualified developers' want $200/hr to develop in it. Those numbers are quasi made up...but not entirely. Don't get me wrong...I love Remedy, I have made my career with it for the last 15 years...it is hands down, the best tool on the market at the moment to do what it doesbut there is competition out there...some of them are doing it faster/cheaper and nipping at BMC's heels. I don't want anyone to take a job that is beneath themif you don't like the opportunity, or are some way shape or form 'insulted' by the amount of money that is being offered...one of a few things will happen 1 - They will find someone at the rate they are looking for 2 - They will increase the rate till they find someone 3 - they will switch off the platform to something else that they can afford to use 4 - insert your hypothetical outcome here Having been in the position of hiring people in the past, we were told by our recruiters that we just couldn't find 'qualified' people for less than $120/hr...but guess what...we did, for the entire time I was on the project. On Fri, Sep 13, 2013 at 8:29 AM, David Charters da...@charterstechnologies.com wrote: I am just very frustrated with receiving emails that want an ITSM Remedy ITIL V3 for $50.00 all inclusive. That is just completely ridiculous. Maybe I am just too old school. I know a company in Chicago that does nothing except convert Remedy customers to Service Now. They have 190 employees and that is all they do. Sincerely, David Charters Charters Technologies 317-331-8985 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brian Pancia Sent: Friday, September 13, 2013 9:57 AM To: arslist@ARSLIST.ORG Subject: Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr Interesting conversation. I think the salary is pretty good given the area and the fact they are looking for an Admin. This could be a great opportunity for someone who has only been doing Remedy for a couple years. I've interviewed and hired a number of Remedy Admin and Developers over the years. A challenge we face is that we get a lot of developers that have been working with Remedy for years. However, the last version they worked on was 4 releases back or they never worked with the ITSM Suite. In my opinion this puts you at a junior level despite the years of experience. This is a hard pill for some to swallow. This is like an organization looking for a Windows Admin that last worked with Windows NT. From what I have seen over the years there is a disconnect between years' experience and level of expertise. They are not the same. As far as security clearances go. For a Secret clearance there shouldn't be a huge salary increase. Interim Secret clearances can go through fairly quickly in most cases. When you get to some of the other clearance levels out there it is a little different, but I don't think the salaries are a huge difference. Just my two cents. Brian -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Differ, Alfred W CTR PHD NSWC, 210 Sent: Thursday, September 12, 2013 9:05 PM To: arslist@ARSLIST.ORG Subject: Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr This is a good discussion about the distinctions involved in the type of work we all do and how the cost of living impacts offers. It is even more cool when people in the area speak up in defense of the group recruiting for the job. It helps all of us sift out the real people from the wanna-bees. Whoever goes for this will have a clearer idea of what they are applying for now. 8) I've done both contract and FTE work and I know there is no good way to compare rate expectations. The 2x factor for 1099 contracts is just a start. Good luck to all involved. -al Alfred Differ - Sr. Database Engineer NDTI / NSWC PHD -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Thursday, September 12, 2013 1:13 PM To: arslist@ARSLIST.ORG Subject: Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr ** Truebut the rate you get paid daily isn't the same as requiring relocation assistance to take the job...that can be negotiated with the hiring company :) On Thu, Sep 12, 2013 at 2:06 PM, Brian Goralczyk bgoralc...@gmail.com wrote: ** I think the issue that people are
Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr
Lest we forget, Remedy began as a way to develop applications without having to pay for expensive DBA talent. The cycle appears to be nearing its completion as managed solutions like ServiceNow leverage the delivery of applications without having to pay for expensive Remedy talent. We have become our parents. There is still work out there and the rates are declining. Still an all inclusive of $50 per hour for a non local is an opportunity I would not pursue. Everyone has to make their own decision. For those who have read this far, I am looking for a new contract. Regards Maybe it's because (random numbers on the way) BMC wants half a million dollars to setup an install with a 20% annual support contract, and 'qualified developers' want $200/hr to develop in it. Those numbers are quasi made up...but not entirely. Don't get me wrong...I love Remedy, I have made my career with it for the last 15 years...it is hands down, the best tool on the market at the moment to do what it doesbut there is competition out there...some of them are doing it faster/cheaper and nipping at BMC's heels. I don't want anyone to take a job that is beneath themif you don't like the opportunity, or are some way shape or form 'insulted' by the amount of money that is being offered...one of a few things will happen 1 - They will find someone at the rate they are looking for 2 - They will increase the rate till they find someone 3 - they will switch off the platform to something else that they can afford to use 4 - insert your hypothetical outcome here Having been in the position of hiring people in the past, we were told by our recruiters that we just couldn't find 'qualified' people for less than $120/hr...but guess what...we did, for the entire time I was on the project. On Fri, Sep 13, 2013 at 8:29 AM, David Charters da...@charterstechnologies.com wrote: I am just very frustrated with receiving emails that want an ITSM Remedy ITIL V3 for $50.00 all inclusive. That is just completely ridiculous. Maybe I am just too old school. I know a company in Chicago that does nothing except convert Remedy customers to Service Now. They have 190 employees and that is all they do. Sincerely, David Charters Charters Technologies 317-331-8985 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brian Pancia Sent: Friday, September 13, 2013 9:57 AM To: arslist@ARSLIST.ORG Subject: Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr Interesting conversation. I think the salary is pretty good given the area and the fact they are looking for an Admin. This could be a great opportunity for someone who has only been doing Remedy for a couple years. I've interviewed and hired a number of Remedy Admin and Developers over the years. A challenge we face is that we get a lot of developers that have been working with Remedy for years. However, the last version they worked on was 4 releases back or they never worked with the ITSM Suite. In my opinion this puts you at a junior level despite the years of experience. This is a hard pill for some to swallow. This is like an organization looking for a Windows Admin that last worked with Windows NT. From what I have seen over the years there is a disconnect between years' experience and level of expertise. They are not the same. As far as security clearances go. For a Secret clearance there shouldn't be a huge salary increase. Interim Secret clearances can go through fairly quickly in most cases. When you get to some of the other clearance levels out there it is a little different, but I don't think the salaries are a huge difference. Just my two cents. Brian -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Differ, Alfred W CTR PHD NSWC, 210 Sent: Thursday, September 12, 2013 9:05 PM To: arslist@ARSLIST.ORG Subject: Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr This is a good discussion about the distinctions involved in the type of work we all do and how the cost of living impacts offers. It is even more cool when people in the area speak up in defense of the group recruiting for the job. It helps all of us sift out the real people from the wanna-bees. Whoever goes for this will have a clearer idea of what they are applying for now. 8) I've done both contract and FTE work and I know there is no good way to compare rate expectations. The 2x factor for 1099 contracts is just a start. Good luck to all involved. -al Alfred Differ - Sr. Database Engineer NDTI / NSWC PHD -Original Message- From: Action Request System discussion
Re: WWRUG13 hotel rooms, RFN: Request for Needs
Dan, Yes, please if you can. I only found out Monday that I could attend. Thank you, Sandra Hennigan Remedy Developer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: Friday, September 13, 2013 10:08 AM To: arslist@ARSLIST.ORG Subject: WWRUG13 hotel rooms, RFN: Request for Needs ** Hello Listers, Well, if any of you procrastinated about getting your hotel rooms at the Fairmont you will have discovered they are gone. The hotel closed the room block on schedule and would not give us an extension. If you can't go because the room rate is way too high now and you are willing to stay over the weekend before the conference to get a lower rate ($250.00; yep still high but less than the going rate of 359.00+) let me know, I am in the middle of trying to get us a new room block opened for the next week since the actual hotel isn't sold out just yet]. For anyone from overseas that hasn't booked a room at the hotel yet, once again please send me an email with arrival and departure date and I might be able to help you out. Send emails to d...@wwrug.commailto:d...@wwrug.com Note: This is a limited time arrangement so action needs to happen this week. Hmm, today. Thanks Daniel _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Dev Studio 8.1 packing list edit/open issue
are you trying to open it from the packing list off of the root of the tree, or out of the all objects packing list?if I open a packing list (dbl click) from the root item, it opens like I think you are looking for. On Fri, Sep 13, 2013 at 9:17 AM, Campbell, Paul (Paul) p...@avaya.com wrote: ** So, on Dev Studio versions prior to 8.1, I could right-click on a packing and either select “Edit” to open a packing list in edit mode to add/remove items, or I could “Open” a packing list to see the contents, much like a working list, etc. Now with 8.1, the “Open” action brings the packing list up in edit mode, and the Edit menu item is grayed out. Has anyone else noticed this change, is it a bug, or a config issue on my side? I want my “Open” packing list back as I use it all the time to modify the workflow for a current project. ** ** ** ** _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Dev Studio 8.1 packing list edit/open issue
So, on Dev Studio versions prior to 8.1, I could right-click on a packing and either select Edit to open a packing list in edit mode to add/remove items, or I could Open a packing list to see the contents, much like a working list, etc. Now with 8.1, the Open action brings the packing list up in edit mode, and the Edit menu item is grayed out. Has anyone else noticed this change, is it a bug, or a config issue on my side? I want my Open packing list back as I use it all the time to modify the workflow for a current project. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Dev Studio 8.1 packing list edit/open issue
OK, it seems I haven't had enough caffeine this morning, that was it, DUH! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Friday, September 13, 2013 11:24 AM To: arslist@ARSLIST.ORG Subject: Re: Dev Studio 8.1 packing list edit/open issue ** are you trying to open it from the packing list off of the root of the tree, or out of the all objects packing list?if I open a packing list (dbl click) from the root item, it opens like I think you are looking for. On Fri, Sep 13, 2013 at 9:17 AM, Campbell, Paul (Paul) p...@avaya.commailto:p...@avaya.com wrote: ** So, on Dev Studio versions prior to 8.1, I could right-click on a packing and either select Edit to open a packing list in edit mode to add/remove items, or I could Open a packing list to see the contents, much like a working list, etc. Now with 8.1, the Open action brings the packing list up in edit mode, and the Edit menu item is grayed out. Has anyone else noticed this change, is it a bug, or a config issue on my side? I want my Open packing list back as I use it all the time to modify the workflow for a current project. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr
I have been doing Remedy for 15 years and have experience upgrading 7.6.3 and 7.6.4 to 8.1. I can also act as the Project Manager, the DBA, business Analyst, and handle documentation and training. I have made Atrium CMDB and integrations with it my specialty, and is even a rarer skill it in the Remedy Market. I have been at $75 to $80/hr PLUS all travel expenses for the last 10 years on a corp to corp. So when I get these emails asking for ITSM upgrades at $50.00/hr all inclusive I am baffled as why any that is actually good would take that rate. I don't think a bachelors degree applies to Remedy. I have never seen a Remedy class at UofM, IU, or Purde. I too am looking for a contract as most of you know. Sincerely, David Charters Charters Technologies 317-331-8985 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jim Manara Sent: Friday, September 13, 2013 11:25 AM To: arslist@ARSLIST.ORG Subject: Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr Lest we forget, Remedy began as a way to develop applications without having to pay for expensive DBA talent. The cycle appears to be nearing its completion as managed solutions like ServiceNow leverage the delivery of applications without having to pay for expensive Remedy talent. We have become our parents. There is still work out there and the rates are declining. Still an all inclusive of $50 per hour for a non local is an opportunity I would not pursue. Everyone has to make their own decision. For those who have read this far, I am looking for a new contract. Regards Maybe it's because (random numbers on the way) BMC wants half a million dollars to setup an install with a 20% annual support contract, and 'qualified developers' want $200/hr to develop in it. Those numbers are quasi made up...but not entirely. Don't get me wrong...I love Remedy, I have made my career with it for the last 15 years...it is hands down, the best tool on the market at the moment to do what it doesbut there is competition out there...some of them are doing it faster/cheaper and nipping at BMC's heels. I don't want anyone to take a job that is beneath themif you don't like the opportunity, or are some way shape or form 'insulted' by the amount of money that is being offered...one of a few things will happen 1 - They will find someone at the rate they are looking for 2 - They will increase the rate till they find someone 3 - they will switch off the platform to something else that they can afford to use 4 - insert your hypothetical outcome here Having been in the position of hiring people in the past, we were told by our recruiters that we just couldn't find 'qualified' people for less than $120/hr...but guess what...we did, for the entire time I was on the project. On Fri, Sep 13, 2013 at 8:29 AM, David Charters da...@charterstechnologies.com wrote: I am just very frustrated with receiving emails that want an ITSM Remedy ITIL V3 for $50.00 all inclusive. That is just completely ridiculous. Maybe I am just too old school. I know a company in Chicago that does nothing except convert Remedy customers to Service Now. They have 190 employees and that is all they do. Sincerely, David Charters Charters Technologies 317-331-8985 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brian Pancia Sent: Friday, September 13, 2013 9:57 AM To: arslist@ARSLIST.ORG Subject: Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr Interesting conversation. I think the salary is pretty good given the area and the fact they are looking for an Admin. This could be a great opportunity for someone who has only been doing Remedy for a couple years. I've interviewed and hired a number of Remedy Admin and Developers over the years. A challenge we face is that we get a lot of developers that have been working with Remedy for years. However, the last version they worked on was 4 releases back or they never worked with the ITSM Suite. In my opinion this puts you at a junior level despite the years of experience. This is a hard pill for some to swallow. This is like an organization looking for a Windows Admin that last worked with Windows NT. From what I have seen over the years there is a disconnect between years' experience and level of expertise. They are not the same. As far as security clearances go. For a Secret clearance there shouldn't be a huge salary increase. Interim Secret clearances can go through fairly quickly in most cases. When you get to some of the other clearance levels out there it is a little different, but I don't think the salaries are a huge difference.
Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr
I think you all are giving too much credit to ServiceNow, who have great marketing and a good product, but I don't think they're anywhere near causing all the doom and gloom some of you seem to think. There has always been competition, as well as highs and lows in this market. It's true that Remedy (or Service Now) won't last forever, but I don't see the market being so radically different in 10 years that there are no Remedy users or an overabundance of Remedy developers. Software-wise, I think Remedy is still strong for companies that don't want sensitive data in the hands of unknown people. Utilities, governments, hospitals, etc. are probably a niche BMC has a good corner on. Other types of less regulated companies such as manufacturers, may be more open to SAAS, and thus might be more inclined to compare ServiceNow and Remedy On Demand directly. BMC does seem to have some good ideas for other areas that I haven't seen anyone else really doing much with. Sure, MyIT isn't something that many companies are going to immediately jump on board with, but by being the first to the market with something like this, they're going to have a good head start. The stuff we work with in I.T. is undergoing a change that is at least as radical as going from dumb terminals connected to a mainframe to everyone having their own laptops. I think what we are seeing is more revolutionary. Virtualization, cloud computing, smaller units of work being outsourced on public sites for low rates, bring your own device, the switch from PCs to mobile devices, etc. are all hitting at the same time. If anything, I.T. work will be expanding rather than constricting, but we'll have to be comfortable with new skills to adapt to it. If we're lucky, BMC will adjust as well and we'll be able to continue working with their products. If we're less lucky, we'll have to learn new stuff with new logos on the products and different sales guys. Employment-wise, I think the Remedy market is oversaturated by people who have a very shallow understanding of what they are working with. In my experience, I've had to work to become a competent Remedy developer, to basically starting over to become a competent ITSM administrator. There is very little overlap in those skillsets as others have pointed out. You might find the best custom app ARS developer who accidentally destroys your ITSM installation. You might find someone who has memorized all the classes if the CMDB, the specific names of the various Licenses, Roles, Permissions, etc. used with People records and how they should be used, but then you ask them to create a basic Active Link with a Set Fields action on one field, and they're completely lost. A huge number of Remedy people are even less familiar with other I.T. technology like real programming, SQL, infrastructure stuff, reporting, etc. which can tremendously help you do the work. Like with anything, the really good Remedy people with balanced, yet current experience can make a lot of money. The rest make considerably less. It seems like we've got the equivalent of some Iron Chef winners around here complaining about the rates Applebee's is hiring for their chefs. On this specific position, I don't think I'd be willing to take it unless I were unemployed and unable to find a local position or a contract job. That being said, I wouldn't consider someone who took it to be dumb or anything like that. I would guess that the customer doesn't really know what they need, and I suppose since it's a government job it is more important to have the right paperwork than the actual skills to do the job so they would probably put up with someone who isn't a great Remedy resource if they had the right security clearance and Remedy certification. Thanks, Shawn Pierson Remedy Developer | Energy Transfer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jim Manara Sent: Friday, September 13, 2013 10:25 AM To: arslist@ARSLIST.ORG Subject: Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr Lest we forget, Remedy began as a way to develop applications without having to pay for expensive DBA talent. The cycle appears to be nearing its completion as managed solutions like ServiceNow leverage the delivery of applications without having to pay for expensive Remedy talent. We have become our parents. There is still work out there and the rates are declining. Still an all inclusive of $50 per hour for a non local is an opportunity I would not pursue. Everyone has to make their own decision. For those who have read this far, I am looking for a new contract. Regards Maybe it's because (random numbers on the way) BMC wants half a million dollars to setup an install with a 20% annual support contract, and
Re: Using BPCU while ARS Upgrade?
Doug put it best a few weeks back. Leave base development mode for BMC and everything else in best practice mode. Why the need to jump between modes? 9.9 out of 10 times best practice mode will meet all your needs. The other .1 is because BMC wants to make changes to their code in base mode. There are ways to creatively use the different modes. However, there are certain risks. At the end of the day best practice mode and overlays are there as a huge benefit, so use that as an advantage. Jumping between modes will just lead to a lot of issues. Brian From: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG on behalf of Raj ravi6...@gmail.com Sent: Thursday, September 12, 2013 5:05 PM To: arslist@ARSLIST.ORG Subject: Re: Using BPCU while ARS Upgrade? ** Thanks everyone for their responses. Spent quite some time reading on posts related to Overlays, BPCU, Developer Studio 7.6.04, etc...and trying to understand what all it means and implies. Here's the situation I am in now(lil' confused), need some advise from experts in here: As mentioned in the original post - [While running the upgrade installer to v7.6.04(from v7.1), we had to delete User and Group forms(without this step upg installer was failing) and installer recreated them again. During this process we lost customizations to User Group form(s).] -User form - recreated by Installer OOTB - converted to overlay - added custom fields...done. -Customizations - We had some customizations around user onboarding process which uses Outer Join between SHR:People and User(SHRCFG:OuterJoinPeopleUser). It appeared to be that this form was part of OOTB Remedy in version 5 and in my company, we heavily used this form for customizations and created customer user onboarding process. But looks like in later versions on Remedy BMC dropped this join form. In short, I am on ARS v7.6.04 with User, SHR:People and SHRCFG:OuterJoinPeopleUser as Overlays and some workflow which I had to modify and re-import/modify as Overlays.(Manually created overlays) Based on the above info, I have couple of questions: 1. Upgrade to ARS v8.1. Is it ok to upgrade to ARS v8.1 with only the above listed forms/workflow as Overlays and rest all are still as Base(Customization Type - Unmodified). As BMC recommends to convert either into Overlays or Custom objects(Ideally). But read some posts where folks encountered issues while using BPCU and had to do manual rework later on. Basically, would like to avoid these issues and manual work and hence do not want to run BPCU/or convert into Overlays or Custom objects. Did anyone had the same situation where only few objects you converted to Overlays Custom but most you left to Base(Unmodified) and have gone through successful upgrade to ARS v8.1(or 8.0, etc) 2. Future Customizations: Now since I have mix of objects some are Overlays and most are still Base(Unmodified), how to decide to do custom development going forward. So e.g., If customization is needed later on - add some workflow to join form SHRCFG:OuterJoinPeopleUser(Overlaid) - it is not available in Base Development Mode(BD) so do I just do it in Best Practice Customization(BPC) Mode or convert it from Overlay to Base and go to BD mode and then do development. So,basically it is kind of challenge to juggle between Base Development Mode and Best Practice Customization mode to do development for a same feature. Sorry for the long post, still trying to understand on Overlays... Please advise. Regards, Raj _ARSlist: Where the Answers Are and have been for 20 years_ DISCLAIMER: The information contained in this e-mail and its attachments contain confidential information belonging to the sender, which is legally privileged. The information is intended only for the use of the recipient(s) named above. If you are not the intended recipient, you are notified that any disclosure, copying, distribution or action in reliance upon the contents of the information transmitted is strictly prohibited. If you have received this information in error, please delete it immediately. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr
Hi There, I thought to give my opinion on many issues raised in this discussion. I am Canadian and worked for that last 20 years with Government of BC. They had Remedy 4.x platform, and put me to develop some apps. That was back in 1998, and never been to courses or anything. I managed to learn it quickly and started developing complicated applications that interfaces our Government Network infrastructure via calling perl and/or c from filters to be able to make the Remedy apps configure cisco routers from a Remedy interface . and more fun stuff However, I have not been working on remedy solid since 1998, they moved me around as a government employee to work on different technologies and different products. Products like Peregrine ServiceCenter and the old AssetCenter, and some integration products like webmethods, biztalk and others So, as Computer Science graduate, I got around with my career solving issues without really much training. Oh yes, as how governments work and they are slow, they finally sent me to some courses in Pleasnton, CA, but after I kind of learned almost the essentials myself. I am not certified at anything at all. I only hold my Computer Science Degree form Faculty of Engineering at the University of Victoria, BC, Canada. As the discussion goes around pay and benefits, well I am still paid almost 75% of what that job is offering, and I am 50 years of age now! Yes, benefits fir my current employer is good, and I enjoy six weeks of paid vacation because of my seniority and remember this is a union job here in Canada ... But, I agree with some who said that cost of living is just rising and yes, with my salary now, I hardly can make ends meet raising a family of three children. After about 8 years of not working on Remedy, management put me back on upgrading Remedy from 6.1 ... and just in the last six months, I managed without support and much help figure out the upgrade procedures for 7.6.04, then they wanted the latest and greatest and did upgrade to 8.1 for that platform. We are still in the middle of migrating data and applications ...etc ... We have lots of complicated custom apps that interface with Solairs as the OS, and for that I devised and admin tool for us that I am writing using Java and using the wonderful API ARS8.1 offers . So, I really did that without help and no vendor support and NO TRAINING!!! Now, am I satisfied with my pay? When I read these discussions and the good pay some or you Remedy experts in US are making, I start wondering how much I am underpaid :) But, then I like to live on the West Coast of BC, Canada . So, if this job was offered in Vancouver, BC, I would have consider it, but then I do not have any certifications. Thank you for allowing my comments . Best Regards, Mamdoh Ashir Government of British Columbia, -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Friday, September 13, 2013 9:16 AM To: arslist@ARSLIST.ORG Subject: Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr I think you all are giving too much credit to ServiceNow, who have great marketing and a good product, but I don't think they're anywhere near causing all the doom and gloom some of you seem to think. There has always been competition, as well as highs and lows in this market. It's true that Remedy (or Service Now) won't last forever, but I don't see the market being so radically different in 10 years that there are no Remedy users or an overabundance of Remedy developers. Software-wise, I think Remedy is still strong for companies that don't want sensitive data in the hands of unknown people. Utilities, governments, hospitals, etc. are probably a niche BMC has a good corner on. Other types of less regulated companies such as manufacturers, may be more open to SAAS, and thus might be more inclined to compare ServiceNow and Remedy On Demand directly. BMC does seem to have some good ideas for other areas that I haven't seen anyone else really doing much with. Sure, MyIT isn't something that many companies are going to immediately jump on board with, but by being the first to the market with something like this, they're going to have a good head start. The stuff we work with in I.T. is undergoing a change that is at least as radical as going from dumb terminals connected to a mainframe to everyone having their own laptops. I think what we are seeing is more revolutionary. Virtualization, cloud computing, smaller units of work being outsourced on public sites for low rates, bring your own device, the switch from PCs to mobile devices, etc. are all hitting at the same time. If anything, I.T. work will be expanding rather than constricting, but we'll have to be comfortable with
Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr
Brian, I agree with most of what you said there except for the paragraph on On Demand solution. I don't see how that effects whether you need a remedy developer or not. It's a managed solution that saves you infrastructure costs such as maintaining the hardware and paying for a DBA etc... It doesn't mean that you will no longer need developers or admins. Yes, BMC offers Prof Services packages but you'll still be paying $200+ per hour. I'd argue that it would free up your developers for doing actual development instead of figuring out how to tune a DB or optimize memory on a windows box. Sent from my iPhone On Sep 13, 2013, at 10:52 AM, Brian Pancia panc...@finityit.com wrote: David, Those are typically low bid jobs and sourced by recruitment companies. $50/yr all inclusive sounds like 1099 work. Travel and salary should always be separate. As an employee at a junior to mid-level, $50/hr plus benefits is not that bad. What I have seen in the government contracting world with Remedy is a Remedy Developer with 10+ years' experience is looking to make $150+K a year. Seems fair. However, said Remedy Developer latest experience is ARS 7.5 and the Service Desk application only. Said developer also has no formal training or college education and still demands $150+K a year. For government contracting the position the company bid on requires 10+ years' experience and a bachelor's degree. Just from a compliance standpoint this person is out of the running for the position. Now let's say the customer is looking to upgrade from 7.6.04 to 8.1 (overlay era). Said Remedy developer has never worked with overlays. If you were the company would you risk putting this person on a job as a senior remedy developer/architect/guru/sme/genius/whatever title? This is the dilemma. Now take Remedy OnDemand or ServiceNow, which essentially is a managed solution. As a decision maker would you rather spend tons of money on OM for a Remedy system or have it as a managed solution? The managed solution is starting to win and become more widely accepted. From a pure economics standpoint that means more remedy developers will be looking for work and salaries will drive down. Add to that government cutbacks, which impact both commercial and government. A Remedy developer 10 years ago is not worth the same price today. I'd be willing to argue 10 years from now a Remedy developer will not exist. So ridiculous may not be so ridiculous, just a sign that things are changing. Brian -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Charters Sent: Friday, September 13, 2013 10:30 AM To: arslist@ARSLIST.ORG Subject: Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr I am just very frustrated with receiving emails that want an ITSM Remedy ITIL V3 for $50.00 all inclusive. That is just completely ridiculous. Maybe I am just too old school. I know a company in Chicago that does nothing except convert Remedy customers to Service Now. They have 190 employees and that is all they do. Sincerely, David Charters Charters Technologies 317-331-8985 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brian Pancia Sent: Friday, September 13, 2013 9:57 AM To: arslist@ARSLIST.ORG Subject: Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr Interesting conversation. I think the salary is pretty good given the area and the fact they are looking for an Admin. This could be a great opportunity for someone who has only been doing Remedy for a couple years. I've interviewed and hired a number of Remedy Admin and Developers over the years. A challenge we face is that we get a lot of developers that have been working with Remedy for years. However, the last version they worked on was 4 releases back or they never worked with the ITSM Suite. In my opinion this puts you at a junior level despite the years of experience. This is a hard pill for some to swallow. This is like an organization looking for a Windows Admin that last worked with Windows NT. From what I have seen over the years there is a disconnect between years' experience and level of expertise. They are not the same. As far as security clearances go. For a Secret clearance there shouldn't be a huge salary increase. Interim Secret clearances can go through fairly quickly in most cases. When you get to some of the other clearance levels out there it is a little different, but I don't think the salaries are a huge difference. Just my two cents. Brian -Original Message- From: Action Request System
Re: Dev Studio 8.1 packing list edit/open issue
This caught me off guard a few weeks ago toos so you are not alone. On Fri, Sep 13, 2013 at 8:28 AM, Campbell, Paul (Paul) p...@avaya.com wrote: ** OK, it seems I haven’t had enough caffeine this morning, that was it, DUH! ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj *Sent:* Friday, September 13, 2013 11:24 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Dev Studio 8.1 packing list edit/open issue ** ** ** are you trying to open it from the packing list off of the root of the tree, or out of the all objects packing list?if I open a packing list (dbl click) from the root item, it opens like I think you are looking for. ** ** On Fri, Sep 13, 2013 at 9:17 AM, Campbell, Paul (Paul) p...@avaya.com wrote: ** So, on Dev Studio versions prior to 8.1, I could right-click on a packing and either select “Edit” to open a packing list in edit mode to add/remove items, or I could “Open” a packing list to see the contents, much like a working list, etc. Now with 8.1, the “Open” action brings the packing list up in edit mode, and the Edit menu item is grayed out. Has anyone else noticed this change, is it a bug, or a config issue on my side? I want my “Open” packing list back as I use it all the time to modify the workflow for a current project. _ARSlist: Where the Answers Are and have been for 20 years_ ** ** _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Using BPCU while ARS Upgrade?
One 'problem' with it would be if they at some point in the future decide to install a newer version of ITSM...they would then have custom objects with the same names as 'base' objectsbut I don't know enough to know if this is a scenario that needs to be worried about or not. I have seen many posts from people that essentially say 'I plan on staying in base with my custom stuff, and not deal with all of that other overlay stuff'...and that's cool, but they continue to put themselves in front of the wrecking ball that BMC is trying to help all of us avoid by creating this overlay mechanism. On Fri, Sep 13, 2013 at 12:15 PM, Jason Miller jason.mil...@gmail.comwrote: ** I agree. I think what is a bit extra confusing in Raj's situation is they have a mix of Help Desk 5.6 and other custom development. While HD 5.6 is technically BMC code at this point Raj's company pretty much owns it (maybe not legally but in practice) and might as well consider it custom. So where to draw the line? SHR:People and SHRCFG:OuterJoinPeopleUser as mentioned are not AR System core forms but are from ITSM/Help Desk. Since this is an environment you plan on having for a while (if I remember correctly), if it were me I would convert those to custom. The best course might be to do a fresh install of just AR System to get a current list of out of the box forms and workflow. Any object that exists in that fresh system I would verify is base in your existing system. If you customized something in the existing system and it exists in the fresh system verify it was done using overlays. All objects that do not exist in the fresh system should be converted to custom. That will get you synced up with how BMC expects an 8.x system to be layered. LJ, anybody else with overlay experience, does this sound about right? Jason On Fri, Sep 13, 2013 at 9:38 AM, Brian Pancia panc...@finityit.comwrote: ** Doug put it best a few weeks back. Leave base development mode for BMC and everything else in best practice mode. Why the need to jump between modes? 9.9 out of 10 times best practice mode will meet all your needs. The other .1 is because BMC wants to make changes to their code in base mode. There are ways to creatively use the different modes. However, there are certain risks. At the end of the day best practice mode and overlays are there as a huge benefit, so use that as an advantage. Jumping between modes will just lead to a lot of issues. Brian -- *From:* Action Request System discussion list(ARSList) arslist@ARSLIST.ORG on behalf of Raj ravi6...@gmail.com *Sent:* Thursday, September 12, 2013 5:05 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Using BPCU while ARS Upgrade? ** Thanks everyone for their responses. Spent quite some time reading on posts related to Overlays, BPCU, Developer Studio 7.6.04, etc...and trying to understand what all it means and implies. Here's the situation I am in now(lil' confused), need some advise from experts in here: As mentioned in the original post - *[While running the upgrade installer to v7.6.04(from v7.1), we had to delete User and Group forms(without this step upg installer was failing) and installer recreated them again. During this process we lost customizations to User Group form(s).]* -User form - recreated by Installer OOTB - converted to overlay - added custom fields...done. -Customizations - We had some customizations around user onboarding process which uses Outer Join between SHR:People and User(SHRCFG:OuterJoinPeopleUser). It appeared to be that this form was part of OOTB Remedy in version 5 and in my company, we heavily used this form for customizations and created customer user onboarding process. But looks like in later versions on Remedy BMC dropped this join form. In short, I am on ARS v7.6.04 with User, SHR:People and SHRCFG:OuterJoinPeopleUser as Overlays and some workflow which I had to modify and re-import/modify as Overlays.(Manually created overlays) Based on the above info, I have couple of questions: 1. Upgrade to ARS v8.1. Is it ok to upgrade to ARS v8.1 with only the above listed forms/workflow as Overlays and rest all are still as Base(Customization Type - Unmodified). As BMC recommends to convert either into Overlays or Custom objects(Ideally). But read some posts where folks encountered issues while using BPCU and had to do manual rework later on. Basically, would like to avoid these issues and manual work and hence do not want to run BPCU/or convert into Overlays or Custom objects. Did anyone had the same situation where only few objects you converted to Overlays Custom but most you left to Base(Unmodified) and have gone through successful upgrade to ARS v8.1(or 8.0, etc) 2. Future Customizations: Now since I have mix of objects some are Overlays and most are still Base(Unmodified), how to decide to do custom development going forward. So
Marc Loding is out of the office
I will be out of the office starting 09/13/2013 and will not return until 09/23/2013. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Using BPCU while ARS Upgrade?
I agree. I think what is a bit extra confusing in Raj's situation is they have a mix of Help Desk 5.6 and other custom development. While HD 5.6 is technically BMC code at this point Raj's company pretty much owns it (maybe not legally but in practice) and might as well consider it custom. So where to draw the line? SHR:People and SHRCFG:OuterJoinPeopleUser as mentioned are not AR System core forms but are from ITSM/Help Desk. Since this is an environment you plan on having for a while (if I remember correctly), if it were me I would convert those to custom. The best course might be to do a fresh install of just AR System to get a current list of out of the box forms and workflow. Any object that exists in that fresh system I would verify is base in your existing system. If you customized something in the existing system and it exists in the fresh system verify it was done using overlays. All objects that do not exist in the fresh system should be converted to custom. That will get you synced up with how BMC expects an 8.x system to be layered. LJ, anybody else with overlay experience, does this sound about right? Jason On Fri, Sep 13, 2013 at 9:38 AM, Brian Pancia panc...@finityit.com wrote: ** Doug put it best a few weeks back. Leave base development mode for BMC and everything else in best practice mode. Why the need to jump between modes? 9.9 out of 10 times best practice mode will meet all your needs. The other .1 is because BMC wants to make changes to their code in base mode. There are ways to creatively use the different modes. However, there are certain risks. At the end of the day best practice mode and overlays are there as a huge benefit, so use that as an advantage. Jumping between modes will just lead to a lot of issues. Brian -- *From:* Action Request System discussion list(ARSList) arslist@ARSLIST.ORG on behalf of Raj ravi6...@gmail.com *Sent:* Thursday, September 12, 2013 5:05 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Using BPCU while ARS Upgrade? ** Thanks everyone for their responses. Spent quite some time reading on posts related to Overlays, BPCU, Developer Studio 7.6.04, etc...and trying to understand what all it means and implies. Here's the situation I am in now(lil' confused), need some advise from experts in here: As mentioned in the original post - *[While running the upgrade installer to v7.6.04(from v7.1), we had to delete User and Group forms(without this step upg installer was failing) and installer recreated them again. During this process we lost customizations to User Group form(s).]* -User form - recreated by Installer OOTB - converted to overlay - added custom fields...done. -Customizations - We had some customizations around user onboarding process which uses Outer Join between SHR:People and User(SHRCFG:OuterJoinPeopleUser). It appeared to be that this form was part of OOTB Remedy in version 5 and in my company, we heavily used this form for customizations and created customer user onboarding process. But looks like in later versions on Remedy BMC dropped this join form. In short, I am on ARS v7.6.04 with User, SHR:People and SHRCFG:OuterJoinPeopleUser as Overlays and some workflow which I had to modify and re-import/modify as Overlays.(Manually created overlays) Based on the above info, I have couple of questions: 1. Upgrade to ARS v8.1. Is it ok to upgrade to ARS v8.1 with only the above listed forms/workflow as Overlays and rest all are still as Base(Customization Type - Unmodified). As BMC recommends to convert either into Overlays or Custom objects(Ideally). But read some posts where folks encountered issues while using BPCU and had to do manual rework later on. Basically, would like to avoid these issues and manual work and hence do not want to run BPCU/or convert into Overlays or Custom objects. Did anyone had the same situation where only few objects you converted to Overlays Custom but most you left to Base(Unmodified) and have gone through successful upgrade to ARS v8.1(or 8.0, etc) 2. Future Customizations: Now since I have mix of objects some are Overlays and most are still Base(Unmodified), how to decide to do custom development going forward. So e.g., If customization is needed later on - add some workflow to join form SHRCFG:OuterJoinPeopleUser(Overlaid) - it is not available in Base Development Mode(BD) so do I just do it in Best Practice Customization(BPC) Mode or convert it from Overlay to Base and go to BD mode and then do development. So,basically it is kind of challenge to juggle between Base Development Mode and Best Practice Customization mode to do development for a same feature. Sorry for the long post, still trying to understand on Overlays... Please advise. Regards, Raj _ARSlist: Where the Answers Are and have been for 20 years_ DISCLAIMER: The information contained in this e-mail and its attachments
Re: Using BPCU while ARS Upgrade?
LJ, Jason, Brian, Understand you are recommending to convert my objects in Custom or Overlays. But here's the challenge I have - may be my limited knowledge - pl excuse me for that. Read some posts where folks mentioned that they initiated the conversion using BPCU but in some cases it didn't detect correctly and they ended up doing the manual re-import and fixes to get those features working correctly. I certainly would want to avoid that considering the time and resource constraint we have. Here's one such thread I am refering to - https://groups.google.com/forum/#!searchin/arslist/unmodified$20to$20custom$20or$20base/arslist/vw_xWirOBLI/1gmLDoErRpgJ Yes, HD5.6 it pretty much of our own now. We have done so much heavy customizations on it. So, most likely may take an year or two to move away or even think about installing fresh ITSM and bring the customizations which we can't get away with. In short, I would like to avoid confusion here to upgrade HD 5.6. We are strictly looking into ARS upgrade for now. and HD5.6 we will treat it as home grown app due to heavy customizations. Now, coming on the situation I am yet on ARS 7.6.04 - Q1)so can I still try to run the upgrade installer(ARS to v8.1) with User, SHR:People, SHRCFG:OuterJoinPeopleUser and some workflow as overlays and rest as Base/UnModified? Other potential issue which Misi mentioned( https://groups.google.com/forum/#!topic/arslist/sUyE_aVBpd8)- If this is your only customizations, I suggest that you leave everything in base mode. It is not an option to make OVERLAYs of these only, you need to make all you other stuff CUSTOM. Otherwise your own workflow will not be able to see the OVERLAY-stuff in User/Group. Is it to go either fully Base Development Mode(leaving all objects intact as unmodified) or completely Best Practice Mode(Convert my objects into Overlays or Custom - but again want to avoid the manual work on Customizations ?) Q2) Since I have already created some Overlays, can I just convert those Overlays back to Base again so they will become Unmodified if I decide to go with complete BASE DEVELOPMENT mode.then run upgrade install? Q3) Does mixing modes and having a mix of objects Unmodified and Overlays / Custom could result in issue which Misi mentioned?( Workflow may not detect Overlay stuff?) Please advise. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Using BPCU while ARS Upgrade?
I would agree if there was an upgrade path from Help Desk 5.6 to ITSM 8.x. There isn't and while it is probably possible I think the time and effort to upgrade a version that old would be greater than building a new ITSM environment, customizing as required and migrating data (or even better starting with all new data). On Fri, Sep 13, 2013 at 11:37 AM, Longwing, Lj llongw...@usgs.gov wrote: ** One 'problem' with it would be if they at some point in the future decide to install a newer version of ITSM...they would then have custom objects with the same names as 'base' objectsbut I don't know enough to know if this is a scenario that needs to be worried about or not. I have seen many posts from people that essentially say 'I plan on staying in base with my custom stuff, and not deal with all of that other overlay stuff'...and that's cool, but they continue to put themselves in front of the wrecking ball that BMC is trying to help all of us avoid by creating this overlay mechanism. On Fri, Sep 13, 2013 at 12:15 PM, Jason Miller jason.mil...@gmail.comwrote: ** I agree. I think what is a bit extra confusing in Raj's situation is they have a mix of Help Desk 5.6 and other custom development. While HD 5.6 is technically BMC code at this point Raj's company pretty much owns it (maybe not legally but in practice) and might as well consider it custom. So where to draw the line? SHR:People and SHRCFG:OuterJoinPeopleUser as mentioned are not AR System core forms but are from ITSM/Help Desk. Since this is an environment you plan on having for a while (if I remember correctly), if it were me I would convert those to custom. The best course might be to do a fresh install of just AR System to get a current list of out of the box forms and workflow. Any object that exists in that fresh system I would verify is base in your existing system. If you customized something in the existing system and it exists in the fresh system verify it was done using overlays. All objects that do not exist in the fresh system should be converted to custom. That will get you synced up with how BMC expects an 8.x system to be layered. LJ, anybody else with overlay experience, does this sound about right? Jason On Fri, Sep 13, 2013 at 9:38 AM, Brian Pancia panc...@finityit.comwrote: ** Doug put it best a few weeks back. Leave base development mode for BMC and everything else in best practice mode. Why the need to jump between modes? 9.9 out of 10 times best practice mode will meet all your needs. The other .1 is because BMC wants to make changes to their code in base mode. There are ways to creatively use the different modes. However, there are certain risks. At the end of the day best practice mode and overlays are there as a huge benefit, so use that as an advantage. Jumping between modes will just lead to a lot of issues. Brian -- *From:* Action Request System discussion list(ARSList) arslist@ARSLIST.ORG on behalf of Raj ravi6...@gmail.com *Sent:* Thursday, September 12, 2013 5:05 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Using BPCU while ARS Upgrade? ** Thanks everyone for their responses. Spent quite some time reading on posts related to Overlays, BPCU, Developer Studio 7.6.04, etc...and trying to understand what all it means and implies. Here's the situation I am in now(lil' confused), need some advise from experts in here: As mentioned in the original post - *[While running the upgrade installer to v7.6.04(from v7.1), we had to delete User and Group forms(without this step upg installer was failing) and installer recreated them again. During this process we lost customizations to User Group form(s).]* -User form - recreated by Installer OOTB - converted to overlay - added custom fields...done. -Customizations - We had some customizations around user onboarding process which uses Outer Join between SHR:People and User(SHRCFG:OuterJoinPeopleUser). It appeared to be that this form was part of OOTB Remedy in version 5 and in my company, we heavily used this form for customizations and created customer user onboarding process. But looks like in later versions on Remedy BMC dropped this join form. In short, I am on ARS v7.6.04 with User, SHR:People and SHRCFG:OuterJoinPeopleUser as Overlays and some workflow which I had to modify and re-import/modify as Overlays.(Manually created overlays) Based on the above info, I have couple of questions: 1. Upgrade to ARS v8.1. Is it ok to upgrade to ARS v8.1 with only the above listed forms/workflow as Overlays and rest all are still as Base(Customization Type - Unmodified). As BMC recommends to convert either into Overlays or Custom objects(Ideally). But read some posts where folks encountered issues while using BPCU and had to do manual rework later on. Basically, would like to avoid these issues and manual work and hence do not want to run
ADDM discovery with Atrium 8.1...
Hi, My first discovery of servers shows two product categorizations: HardwareProcessing UnitServer, and HardwareServerOther. In setting up my normalization rules, is there a benefit to going with one or the other? Thanks, Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Using BPCU while ARS Upgrade?
Upgrading ARS is pretty straight forward compared to the ITSM Suite. You do have the ability to flatten/convert objects to base mode. In 8.1 you can also convert unmodified to custom. I posted about this awhile back. There are some risks with this when patching. If you create a custom form called FormA and BMC has a patch that now has a BMC FormA your form may be lost. If you have good naming conventions this is more than likely not going to happen. The good thing about ARS is you have the flexability to do whatever you want. The bad things is you can do whatever you want. In base mode you will not see your overlays and custom code. That's what base mode is. It allows you to see your base system without customizations, so you can't add a field to an form in Best Practice mode using overlays and then move to Base Mode and add that field to an active link. You would have to be in Best Practice mode. Mixing modes will probably lead to issues. Hopefully, your systems are really well documented. As far as using BPCU tool it's probably not the best approach if there is a huge gap in versions. I would analyze all the customizations to see if you can replace them with out of box functionality and manually bring over the customizations you want. Going fresh with ITSM isn't a bad idea. Most organizations only implement a small set of features the ITSM Suite has to offer. If organizations implemented 100% without customizations they would have a smokin system. Unless I'm doing integrations I try my best to stay away from customizations. I leave ITSM development to BMC and Third Party Vendors that have cool plugins. Don't get me wrong I can develop with the best of them and some times it seems easier to customize/develop, but now I try to look at long term strategic decisions for the business. I have seen more people get upset about the cost of upgrades then I have seen people upset that the ITSM Suite doesn't have abc functionality built in. From: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG on behalf of Raj ravi6...@gmail.com Sent: Friday, September 13, 2013 3:21 PM To: arslist@ARSLIST.ORG Subject: Re: Using BPCU while ARS Upgrade? ** LJ, Jason, Brian, Understand you are recommending to convert my objects in Custom or Overlays. But here's the challenge I have - may be my limited knowledge - pl excuse me for that. Read some posts where folks mentioned that they initiated the conversion using BPCU but in some cases it didn't detect correctly and they ended up doing the manual re-import and fixes to get those features working correctly. I certainly would want to avoid that considering the time and resource constraint we have. Here's one such thread I am refering to - https://groups.google.com/forum/#!searchin/arslist/unmodified$20to$20custom$20or$20base/arslist/vw_xWirOBLI/1gmLDoErRpgJ Yes, HD5.6 it pretty much of our own now. We have done so much heavy customizations on it. So, most likely may take an year or two to move away or even think about installing fresh ITSM and bring the customizations which we can't get away with. In short, I would like to avoid confusion here to upgrade HD 5.6. We are strictly looking into ARS upgrade for now. and HD5.6 we will treat it as home grown app due to heavy customizations. Now, coming on the situation I am yet on ARS 7.6.04 - Q1)so can I still try to run the upgrade installer(ARS to v8.1) with User, SHR:People, SHRCFG:OuterJoinPeopleUser and some workflow as overlays and rest as Base/UnModified? Other potential issue which Misi mentioned(https://groups.google.com/forum/#!topic/arslist/sUyE_aVBpd8)- If this is your only customizations, I suggest that you leave everything in base mode. It is not an option to make OVERLAYs of these only, you need to make all you other stuff CUSTOM. Otherwise your own workflow will not be able to see the OVERLAY-stuff in User/Group. Is it to go either fully Base Development Mode(leaving all objects intact as unmodified) or completely Best Practice Mode(Convert my objects into Overlays or Custom - but again want to avoid the manual work on Customizations ?) Q2) Since I have already created some Overlays, can I just convert those Overlays back to Base again so they will become Unmodified if I decide to go with complete BASE DEVELOPMENT mode.then run upgrade install? Q3) Does mixing modes and having a mix of objects Unmodified and Overlays / Custom could result in issue which Misi mentioned?( Workflow may not detect Overlay stuff?) Please advise. _ARSlist: Where the Answers Are and have been for 20 years_ DISCLAIMER: The information contained in this e-mail and its attachments contain confidential information belonging to the sender, which is legally privileged. The information is intended only for the use of the recipient(s) named above. If you are not the intended recipient, you are notified that any
Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr
Tauf, The role of the Remedy Developer will be different. We have seen that over the last 15+ years. Gone are the 4.x and below years of complete custom applications everywhere. I'm not complaining about that. We have morphed into process architects, ITSM administrators/architects, and whatever anyone wants to call us. Those of us that have been around too long have seen the service management industry and IT change drastically. We saw drastic changes with the admin tool to dev studio. Client tools to web based applications. Tier support to Self-Service. Everything evolves. Remedy will be there in 10 years it will just be different. It will probably be a single field on a website limited to 144 characters. If we're building active links and filters in 10 years I'll buy you a drink. From: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG on behalf of Tauf Chowdhury taufc...@gmail.com Sent: Friday, September 13, 2013 1:04 PM To: arslist@ARSLIST.ORG Subject: Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr Brian, I agree with most of what you said there except for the paragraph on On Demand solution. I don't see how that effects whether you need a remedy developer or not. It's a managed solution that saves you infrastructure costs such as maintaining the hardware and paying for a DBA etc... It doesn't mean that you will no longer need developers or admins. Yes, BMC offers Prof Services packages but you'll still be paying $200+ per hour. I'd argue that it would free up your developers for doing actual development instead of figuring out how to tune a DB or optimize memory on a windows box. Sent from my iPhone On Sep 13, 2013, at 10:52 AM, Brian Pancia panc...@finityit.com wrote: David, Those are typically low bid jobs and sourced by recruitment companies. $50/yr all inclusive sounds like 1099 work. Travel and salary should always be separate. As an employee at a junior to mid-level, $50/hr plus benefits is not that bad. What I have seen in the government contracting world with Remedy is a Remedy Developer with 10+ years' experience is looking to make $150+K a year. Seems fair. However, said Remedy Developer latest experience is ARS 7.5 and the Service Desk application only. Said developer also has no formal training or college education and still demands $150+K a year. For government contracting the position the company bid on requires 10+ years' experience and a bachelor's degree. Just from a compliance standpoint this person is out of the running for the position. Now let's say the customer is looking to upgrade from 7.6.04 to 8.1 (overlay era). Said Remedy developer has never worked with overlays. If you were the company would you risk putting this person on a job as a senior remedy developer/architect/guru/sme/genius/whatever title? This is the dilemma. Now take Remedy OnDemand or ServiceNow, which essentially is a managed solution. As a decision maker would you rather spend tons of money on OM for a Remedy system or have it as a managed solution? The managed solution is starting to win and become more widely accepted. From a pure economics standpoint that means more remedy developers will be looking for work and salaries will drive down. Add to that government cutbacks, which impact both commercial and government. A Remedy developer 10 years ago is not worth the same price today. I'd be willing to argue 10 years from now a Remedy developer will not exist. So ridiculous may not be so ridiculous, just a sign that things are changing. Brian -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Charters Sent: Friday, September 13, 2013 10:30 AM To: arslist@ARSLIST.ORG Subject: Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr I am just very frustrated with receiving emails that want an ITSM Remedy ITIL V3 for $50.00 all inclusive. That is just completely ridiculous. Maybe I am just too old school. I know a company in Chicago that does nothing except convert Remedy customers to Service Now. They have 190 employees and that is all they do. Sincerely, David Charters Charters Technologies 317-331-8985 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brian Pancia Sent: Friday, September 13, 2013 9:57 AM To: arslist@ARSLIST.ORG Subject: Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr Interesting conversation. I think the salary is pretty good given the area
BMC Remedy Health Advisor
Hello All We just ran the installer for the BMC Remedy Health Advisor and were wondering if anyone else has installed this utility? When we installed it we got no errors, however, when we look on the server we don't see the Health Advisor, or any of its forms or workflow installed. Anyone care to give me some insight as to why this is missing and how to get it on to the server? Do I need to manually install the Application on to the server myself, via the Developer Studio? Christopher Pruitt Remedy Developer BMC Certified Administrator: BMC Remedy AR System 7.6.04 HP Enterprise Services Bank of America Account | CIA - Integrated Applications | IW Infrastructure Team +1.972.605.7702 office | christopher.pru...@hp.com Upcoming OOO: Wed Sept 11th (Personal Day) Mon Oct. 14th - Columbus Day (Bank Holiday) Mon Nov. 25th - Tue Dec. 3rd (Vacation) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: BMC Remedy Health Advisor
Hi Christopher, Yes, installed this when it first came out (as I believe it was bases on another partner tool - just re-vamped so was expecting good things as I had seen the original version - E-Support [TSMI] although never officially confirmed). It is cumbersome to get up and running, and I found it full of bugs where lots of the functionality did not work as expected (lots of workflow bugs). There were multiple parts to install and then configure - not straight forward and the documentation is not too great. I wish it had more support, there is massive potential to get have this up and running with the ability to add lots of modules. There was just so much that did not work as expected, so gave up on it pretty quickly due to it not being supported and it did not seem to gain much traction. The main issue I see, as was with E-Support, is that if your Remedy system goes down, you have no monitoring as it is housed in your AR System To be honest, there are a number of tools that out do this although it is a good first effort (again there is potential). Column Technology (Dom Lewington) does something similar for monitoring called Sentinel, which was originally based on a similar concept from an open source software Big Brother - although it has now been completely re-written to be native Java and standalone . I wrote a number of modules when it was in the Big Brother model (when I worked for Column) which would have ported nicely into the Health Advisor but due to the lack of support it kind of died a natural death. The great thing about the Sentinel concept is that it was housed outside of Remedy, so could still run if the system fell over: Original concept: http://www.bb4.org/features.html I digress, but from memory you need to install both the server and the client to get running. I have a VM with this up and running, let me know if you need me to dig up the configuration and setup (deciphering the documentation was the key). _ Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pruitt, Christopher (Bank of America Account) Sent: 13 September 2013 22:22 To: arslist@ARSLIST.ORG Subject: BMC Remedy Health Advisor ** Hello All We just ran the installer for the BMC Remedy Health Advisor and were wondering if anyone else has installed this utility? When we installed it we got no errors, however, when we look on the server we don't see the Health Advisor, or any of its forms or workflow installed. Anyone care to give me some insight as to why this is missing and how to get it on to the server? Do I need to manually install the Application on to the server myself, via the Developer Studio? Christopher Pruitt Remedy Developer BMC Certified Administrator: BMC Remedy AR System 7.6.04 HP Enterprise Services Bank of America Account | CIA - Integrated Applications | IW Infrastructure Team +1.972.605.7702 office | christopher.pru...@hp.com Upcoming OOO: Wed Sept 11th (Personal Day) Mon Oct. 14th - Columbus Day (Bank Holiday) Mon Nov. 25th - Tue Dec. 3rd (Vacation) _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Dev Studio 8.1 packing list edit/open issue
Hi, Something to note with Packing Lists as pointed out by Vincent Reidweg: https://communities.bmc.com/docs/DOC-25292 Cheers _ Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: 13 September 2013 19:29 To: arslist@ARSLIST.ORG Subject: Re: Dev Studio 8.1 packing list edit/open issue ** This caught me off guard a few weeks ago toos so you are not alone. On Fri, Sep 13, 2013 at 8:28 AM, Campbell, Paul (Paul) p...@avaya.com wrote: ** OK, it seems I haven't had enough caffeine this morning, that was it, DUH! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Friday, September 13, 2013 11:24 AM To: arslist@ARSLIST.ORG Subject: Re: Dev Studio 8.1 packing list edit/open issue ** are you trying to open it from the packing list off of the root of the tree, or out of the all objects packing list?if I open a packing list (dbl click) from the root item, it opens like I think you are looking for. On Fri, Sep 13, 2013 at 9:17 AM, Campbell, Paul (Paul) p...@avaya.com wrote: ** So, on Dev Studio versions prior to 8.1, I could right-click on a packing and either select Edit to open a packing list in edit mode to add/remove items, or I could Open a packing list to see the contents, much like a working list, etc. Now with 8.1, the Open action brings the packing list up in edit mode, and the Edit menu item is grayed out. Has anyone else noticed this change, is it a bug, or a config issue on my side? I want my Open packing list back as I use it all the time to modify the workflow for a current project. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: BMC Remedy Health Advisor
Maybe there is a health committee advisor Sent from my iPhone On Sep 13, 2013, at 18:36, Carl Wilson carlbwil...@gmail.com wrote: ** Hi Christopher, Yes, installed this when it first came out (as I believe it was bases on another partner tool - just re-vamped so was expecting good things as I had seen the original version - E-Support [TSMI] although never officially confirmed). It is cumbersome to get up and running, and I found it full of bugs where lots of the functionality did not work as expected (lots of workflow bugs). There were multiple parts to install and then configure - not straight forward and the documentation is not too great. I wish it had more support, there is massive potential to get have this up and running with the ability to add lots of modules. There was just so much that did not work as expected, so gave up on it pretty quickly due to it not being supported and it did not seem to gain much traction. The main issue I see, as was with E-Support, is that if your Remedy system goes down, you have no monitoring as it is housed in your AR System To be honest, there are a number of tools that out do this although it is a good first effort (again there is potential). Column Technology (Dom Lewington) does something similar for monitoring called Sentinel, which was originally based on a similar concept from an open source software Big Brother - although it has now been completely re-written to be native Java and standalone . I wrote a number of modules when it was in the Big Brother model (when I worked for Column) which would have ported nicely into the Health Advisor but due to the lack of support it kind of died a natural death. The great thing about the Sentinel concept is that it was housed outside of Remedy, so could still run if the system fell over: Original concept: http://www.bb4.org/features.html I digress, but from memory you need to install both the server and the client to get running. I have a VM with this up and running, let me know if you need me to dig up the configuration and setup (deciphering the documentation was the key). Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pruitt, Christopher (Bank of America Account) Sent: 13 September 2013 22:22 To: arslist@ARSLIST.ORG Subject: BMC Remedy Health Advisor ** Hello All We just ran the installer for the BMC Remedy Health Advisor and were wondering if anyone else has installed this utility? When we installed it we got no errors, however, when we look on the server we don’t see the Health Advisor, or any of its forms or workflow installed. Anyone care to give me some insight as to why this is missing and how to get it on to the server? Do I need to manually install the Application on to the server myself, via the Developer Studio? Christopher Pruitt Remedy Developer BMC Certified Administrator: BMC Remedy AR System 7.6.04 HP Enterprise Services Bank of America Account | CIA - Integrated Applications | IW Infrastructure Team +1.972.605.7702 office | christopher.pru...@hp.com Upcoming OOO: Wed Sept 11th (Personal Day) Mon Oct. 14th - Columbus Day (Bank Holiday) Mon Nov. 25th - Tue Dec. 3rd (Vacation) _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: BMC Remedy Health Advisor
lol _ Kind Regards, Carl Wilson From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Patrick Zandi Sent: 13 September 2013 23:55 To: arslist@ARSLIST.ORG Subject: Re: BMC Remedy Health Advisor ** Maybe there is a health committee advisor Sent from my iPhone On Sep 13, 2013, at 18:36, Carl Wilson carlbwil...@gmail.com wrote: ** Hi Christopher, Yes, installed this when it first came out (as I believe it was bases on another partner tool - just re-vamped so was expecting good things as I had seen the original version - E-Support [TSMI] although never officially confirmed). It is cumbersome to get up and running, and I found it full of bugs where lots of the functionality did not work as expected (lots of workflow bugs). There were multiple parts to install and then configure - not straight forward and the documentation is not too great. I wish it had more support, there is massive potential to get have this up and running with the ability to add lots of modules. There was just so much that did not work as expected, so gave up on it pretty quickly due to it not being supported and it did not seem to gain much traction. The main issue I see, as was with E-Support, is that if your Remedy system goes down, you have no monitoring as it is housed in your AR System To be honest, there are a number of tools that out do this although it is a good first effort (again there is potential). Column Technology (Dom Lewington) does something similar for monitoring called Sentinel, which was originally based on a similar concept from an open source software Big Brother - although it has now been completely re-written to be native Java and standalone . I wrote a number of modules when it was in the Big Brother model (when I worked for Column) which would have ported nicely into the Health Advisor but due to the lack of support it kind of died a natural death. The great thing about the Sentinel concept is that it was housed outside of Remedy, so could still run if the system fell over: Original concept: http://www.bb4.org/features.html I digress, but from memory you need to install both the server and the client to get running. I have a VM with this up and running, let me know if you need me to dig up the configuration and setup (deciphering the documentation was the key). _ Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pruitt, Christopher (Bank of America Account) Sent: 13 September 2013 22:22 To: arslist@ARSLIST.ORG Subject: BMC Remedy Health Advisor ** Hello All We just ran the installer for the BMC Remedy Health Advisor and were wondering if anyone else has installed this utility? When we installed it we got no errors, however, when we look on the server we don’t see the Health Advisor, or any of its forms or workflow installed. Anyone care to give me some insight as to why this is missing and how to get it on to the server? Do I need to manually install the Application on to the server myself, via the Developer Studio? Christopher Pruitt Remedy Developer BMC Certified Administrator: BMC Remedy AR System 7.6.04 HP Enterprise Services Bank of America Account | CIA - Integrated Applications | IW Infrastructure Team +1.972.605.7702 office | christopher.pru...@hp.com Upcoming OOO: Wed Sept 11th (Personal Day) Mon Oct. 14th - Columbus Day (Bank Holiday) Mon Nov. 25th - Tue Dec. 3rd (Vacation) _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Equivalent of SET-RO-COLOR for Disabled Fields..
Sometimes I wish there was an equivalent of the SET-RO-COLOR for disabled fields as on forms with white background its harder to distinguish between Disabled Fields and Read/Write Fields. Has anyone implemented any sort of clever workaround for this in the past? The best I have come with is putting a gray color on the field label in the past.. Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
WWRUG13: New small room block, one week only!
Hi everyone, finally managed to negotiate the small room block for a week. Now they said it was only the new rooms (double doubles, look up Tim Horton's to figure out what that means to me) at $250.00\night plus tax (still a bargain relative to the 359.00+ of current rate), but I did a test and it came up at $189.00\night. I recommend grabbing rooms if you expect to go, because this might not last long, and even the $250.00 is only until next Friday, and that will be the end, if they don't sell out the rooms before then. Not sure why you want the room? Just take a look at the amazing program we have for you at www.wwrug13.com http://www.wwrug13.com and that we start at 8:30a.m. and end at 10 at night. Please Note: I always let people know here first, but the rest of the world is about to know and they are coming to WWRUG! Twenty countries are represented already. Get the news about the future first hand and fresh. Find out why the Remedy ARSystem world is more exciting than ever! See a conference run on mostly (90%) custom Remedy based apps, and applications using the API. Find out why MyIT should have the theme song Get over IT!, as we use it for a non IT purpose! Or just have a great time with your colleagues learning face to face with folks that deal with what you deal with. Cheers Dan Chairman, WWRUG13 This ad has not been approved by any campaign ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
how can I disable a browser refreshing a form
We are currently using ARServer 7.6.04 DB 2008 sql server How can I restrict or prevent to use a browser refresh on IE or Chrome it will be presented next to URL bar. -- View this message in context: http://ars-action-request-system.1.n7.nabble.com/how-can-I-disable-a-browser-refreshing-a-form-tp112156.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: WWRUG13: New small room block, one week only!
On Sep 14, 2013 7:16 AM, Daniel daniel.bl...@danielbloom.ca wrote: ** Hi everyone, finally managed to negotiate the small room block for a week. Now they said it was only the new rooms (double doubles, look up Tim Horton’s to figure out what that means to me) at $250.00\night plus tax (still a bargain relative to the 359.00+ of current rate), but I did a test and it came up at $189.00\night. I recommend grabbing rooms if you expect to go, because this might not last long, and even the $250.00 is only until next Friday, and that will be the end, if they don’t sell out the rooms before then. Not sure why you want the room? Just take a look at the amazing program we have for you at www.wwrug13.com and that we start at 8:30a.m. and end at 10 at night. Please Note: I always let people know here first, but the rest of the world is about to know and they are coming to WWRUG! Twenty countries are represented already. Get the news about the future first hand and fresh. Find out why the Remedy ARSystem world is more exciting than ever! See a conference run on mostly (90%) custom Remedy based apps, and applications using the API. Find out why MyIT should have the theme song “Get over IT!”, as we use it for a non IT purpose! Or just have a great time with your colleagues learning face to face with folks that deal with what you deal with. Cheers Dan Chairman, WWRUG13 This ad has not been approved by any campaign _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
