Re: BMC Support

[Tauf Chowdhury]

Koyb,
I'm not a BMC employee and I can tell you Kapil is one of the best guys I've 
worked with at support. He's been at BMC for a while and is a good resource. 

Sent from my iPhone

> On Nov 22, 2013, at 6:09 PM, Kapil Banwari  wrote:
> 
> **
> Hi Koyb,
>  
> I am ‘Kapil Banwari’ one of the Support Managers in BMC.  I will involve Sr. 
> management immediately to help you out and will get your issue expedited . I  
> would also ask one of the manager from OnDemand team to reach out to you.
>  
> If you can share your contact number , that would help reaching out to you.
>  
> Please let me know if you have any questions.
>  
> Regards
> Kapil Banwari
> Manager, Technical Support
> BMC Software.
>  
>  
>  
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Koyb P. Liabt
> Sent: Saturday, November 23, 2013 12:28 AM
> To: arslist@ARSLIST.ORG
> Subject: FW: BMC Support
>  
> **
> One by one our team (including our Director) has contacted the RoD contact 
> and the Account Manager and no one has resolved the issue for weeks.  Our 
> team has been very patient and polite in dealing with this matter.  This is 
> impacting our business so we need to escalate.
>  
> 
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice
> Sent: Friday, November 22, 2013 1:20 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: BMC Support
>  
> **
> Many consultants have recommended when this has been requested in the past 
> working with your companies RoD contact and request getting BMC management 
> involved. There are multiple BMC personnel in support you can contact however 
> I have found that getting the Account Manager involved will provide you with 
> getting Management involved faster than working through support contacts.
> -Original Message-
> From: Koyb P. Liabt 
> To: arslist 
> Sent: Fri, Nov 22, 2013 1:13 pm
> Subject: BMC Support
> 
> **
> Hi,
>  
> Who can we speak with at BMC on a Sr. Management Level about problems we are 
> experiencing with Remedy On Demand Support?  The support we are getting is 
> horrific - a real nightmare.  At this point, our company does not plan to 
> renew with BMC - specifically because of Remedy On Demand support - NOT the 
> product. There are a list of really serious issues - and a trail of 
> documentation proving BMC has provided us with poor service.  I am not going 
> to get into the details on this list. .
>  
> If you wish to send me any info to help offline, that's fine too.  I am going 
> to forward any helpful info to our Management since they are really angry 
> about the poor service with Remedy OnDemand.  It is really out of my hands at 
> this point.  All I am going to do is find another software - if this does not 
> get resolved fast.
>  
>  
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_
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Re: BMC Support

[Kapil Banwari]

Hi Koyb,

 

I am 'Kapil Banwari' one of the Support Managers in BMC.  I will involve Sr.
management immediately to help you out and will get your issue expedited . I
would also ask one of the manager from OnDemand team to reach out to you. 

 

If you can share your contact number , that would help reaching out to you. 

 

Please let me know if you have any questions. 

 

Regards

Kapil Banwari

Manager, Technical Support

BMC Software.

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Koyb P. Liabt
Sent: Saturday, November 23, 2013 12:28 AM
To: arslist@ARSLIST.ORG
Subject: FW: BMC Support

 

** 

One by one our team (including our Director) has contacted the RoD contact
and the Account Manager and no one has resolved the issue for weeks.  Our
team has been very patient and polite in dealing with this matter.  This is
impacting our business so we need to escalate.

 


From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice
Sent: Friday, November 22, 2013 1:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Support

 

** 

Many consultants have recommended when this has been requested in the past
working with your companies RoD contact and request getting BMC management
involved. There are multiple BMC personnel in support you can contact
however I have found that getting the Account Manager involved will provide
you with getting Management involved faster than working through support
contacts.

-Original Message-
From: Koyb P. Liabt 
To: arslist 
Sent: Fri, Nov 22, 2013 1:13 pm
Subject: BMC Support

** 

Hi,

 

Who can we speak with at BMC on a Sr. Management Level about problems we are
experiencing with Remedy On Demand Support?  The support we are getting is
horrific - a real nightmare.  At this point, our company does not plan to
renew with BMC - specifically because of Remedy On Demand support - NOT the
product. There are a list of really serious issues - and a trail of
documentation proving BMC has provided us with poor service.  I am not going
to get into the details on this list. .

 

If you wish to send me any info to help offline, that's fine too.  I am
going to forward any helpful info to our Management since they are really
angry about the poor service with Remedy OnDemand.  It is really out of my
hands at this point.  All I am going to do is find another software - if
this does not get resolved fast.

 

 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

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Re: FW: BMC Support

[Tony Myers]

Hi Koyb, I am the Remedy OnDemand Product Manager. There is currently a lot of 
focus around enhancing our customers support experience. Can you email me at 
tony_my...@bmc.com so we can set a time to discuss the details? Thanks, TM

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SOLVED: ARS 8.1 and SRM 7.6.4 incompatibility with Internet Explorer

[Pierson, Shawn]

BMC provided me with a  jar file that fixed the issue for me.  Oddly enough, 
this feels like it's at least the third time I had to get a different 
SRMSServiceRequestBrowser.jar since going to 7.6.4.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Friday, November 22, 2013 9:17 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 8.1 and SRM 7.6.4 incompatibility with Internet Explorer

**
There is that super secret site that has the monthly hot fix.  That is what I 
was talking about.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Friday, November 22, 2013 9:06 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 8.1 and SRM 7.6.4 incompatibility with Internet Explorer

**
8.1 Patch 2 is the latest released patchthere are other hot fixes that are 
newer, but they aren't 'released' yet

On Fri, Nov 22, 2013 at 7:58 AM, Pierson, Shawn 
mailto:shawn.pier...@energytransfer.com>> 
wrote:
**
The latest being 8.1 Patch 2 or is there something newer?

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer
1300 Main St. Houston, TX 77002 | 713.989.7226
IT Service Desk:  1.855.658.2468
If you would like to report an issue with Remedy, please click 
here to enter an Incident.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, 
Claire
Sent: Friday, November 22, 2013 8:51 AM

To: arslist@ARSLIST.ORG
Subject: Re: ARS 8.1 and SRM 7.6.4 incompatibility with Internet Explorer

**
Have you tried the latest Mid-tier hotfix?  Maybe there is something there.  
Some of those monthly hotfixes make a difference.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Friday, November 22, 2013 8:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 8.1 and SRM 7.6.4 incompatibility with Internet Explorer

**
Interestingly, in the config.properties file of the Mid Tier I found this 
setting:

arsystem.emit_X_UA_compatible_mode=true

Changing it to false doesn't actually do anything as far as I can tell, but 
hopefully I can find a hidden setting somewhere in the Mid Tier to fix this.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice
Sent: Friday, November 22, 2013 7:38 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 8.1 and SRM 7.6.4 incompatibility with Internet Explorer

**
Prior to David Easter leaving I remember that he answered a question that there 
were some issues with ARS and IE9. You may want to query the List Archives.
-Original Message-
From: Pierson, Shawn 
mailto:shawn.pier...@energytransfer.com>>
To: arslist mailto:arslist@ARSLIST.ORG>>
Sent: Fri, Nov 22, 2013 7:50 am
Subject: ARS 8.1 and SRM 7.6.4 incompatibility with Internet Explorer
**
Good morning,

I've recently run across an issue where after upgrading to ARS 8.1, fields with 
menus on SRM stops working with Internet Explorer.  The only way I see to get 
it working is to go into my browser settings by hitting F12 and changing the 
Document Mode from IE9 standards to IE8 standards.  However, I'd like to find 
an actual fix, especially one that doesn't presumably require some obscure 
update to be rolled out to all PCs within the organization.

>From what I can tell by looking on Google, it seems like the culprit is BMC 
>setting this tag in the header:



Unfortunately I have no idea where this comes from, or I'd test setting it to:



I think that could work, but at this point I'm looking at my options and hoping 
to hear from BMC soon.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer
Private and confidential as detailed 
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hyperlink, please e-mail sender.
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hyperlink, please e-mail sender.
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FW: BMC Support

[Koyb P. Liabt]

One by one our team (including our Director) has contacted the RoD contact  
and the Account Manager and no one has resolved the issue for weeks.   Our 
team has been very patient and polite in dealing with this matter.   This is 
impacting our business so we need to escalate.
 
 

From: Action Request  System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of  Roger Justice
Sent: Friday, November 22, 2013 1:20  PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC  Support
 
**  
 
Many  consultants have recommended when this has been requested in the  
past working with your companies RoD contact and request getting BMC  
management involved. There are multiple BMC personnel in support you can  
contact 
however I have found that getting the Account Manager involved will  provide 
you with getting Management involved faster than working through  support 
contacts.
 
-Original  Message-
From: Koyb P. Liabt <_Tekkytommy@AOL.COM_ (mailto:tekkyto...@aol.com) >
To: arslist  <_arslist@ARSLIST.ORG_ (mailto:arslist@ARSLIST.ORG) >
Sent: Fri,  Nov 22, 2013 1:13 pm
Subject: BMC Support 
 
**   
 
 
Hi,
 

 
Who can  we speak with at BMC on a Sr. Management Level about problems we 
are  experiencing with Remedy On Demand Support?  The support we are  getting 
is horrific - a real nightmare.  At this point, our company does  not plan 
to renew with BMC - specifically because of Remedy On Demand support  - NOT 
the product. There are a list of really serious issues - and a  trail of 
documentation proving BMC has provided us with poor service.  I  am not going 
to get into the details on this  list. .
 

 
If  you wish to send me any info to help offline, that's fine too.  I am  
going to forward any helpful info to our Management since they are  really 
angry about the poor service with Remedy OnDemand.  It is really  out of my 
hands at this point.  All I am going to do is find another  software - if this 
does not get  resolved fast.
 

 

_ARSlist:  "Where the Answers Are" and have been for 20 years_  


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Re: BMC Support

[Roger Justice]

Many consultants have recommended when this has been requested in the past 
working with your companies RoD contact and request getting BMC management 
involved. There are multiple BMC personnel in support you can contact however I 
have found that getting the Account Manager involved will provide you with 
getting Management involved faster than working through support contacts.


-Original Message-
From: Koyb P. Liabt 
To: arslist 
Sent: Fri, Nov 22, 2013 1:13 pm
Subject: BMC Support


**
Hi,
 
Who can we speak with at BMC on a Sr. Management Level about problems we are 
experiencing with Remedy On Demand Support?  The support we are getting is 
horrific - a real nightmare.  At this point, our company does not plan to renew 
with BMC - specifically because of Remedy On Demand support - NOT the product. 
There are a list of really serious issues - and a trail of documentation 
proving BMC has provided us with poor service.  I am not going to get into the 
details on this list. .
 
If you wish to send me any info to help offline, that's fine too.  I am going 
to forward any helpful info to our Management since they are really angry about 
the poor service with Remedy OnDemand.  It is really out of my hands at this 
point.  All I am going to do is find another software - if this does not get 
resolved fast.
 
 
_ARSlist: "Where the Answers Are" and have been for 20 years_


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BMC Support

[Koyb P. Liabt]

Hi,
 
Who can we speak with at BMC on a Sr. Management Level about problems  we 
are experiencing with Remedy On Demand Support?  The support we are  getting 
is horrific - a real nightmare.  At this point, our company does  not plan 
to renew with BMC - specifically because of Remedy On Demand support -  NOT 
the product. There are a list of really serious issues - and a  trail of 
documentation proving BMC has provided us with poor service.  I am  not going 
to 
get into the details on this list. .
 
If you wish to send me any info to help offline, that's fine too.  I  am 
going to forward any helpful info to our Management since they are  really 
angry about the poor service with Remedy OnDemand.  It is really out  of my 
hands at this point.  All I am going to do is find another software -  if this 
does not get resolved fast.
 

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Re: OT: ServiceNow

[Shellman, David]

Not me.  I was picking on LJ!

Dave

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of David Charters
Sent: Friday, November 22, 2013 11:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT: ServiceNow

**
Why y'all gotta pick on Stephen?


Sincerly,

David Charters
Charters Technologies
317-331-8985


 Original message 
From: stephen leith
Date:11/22/2013 10:47 AM (GMT-05:00)
To: arslist@ARSLIST.ORG
Subject: Re: OT: ServiceNow

**
Lol :)

Thanks for the response, I'm already on there though.



Sent from my iPhone

On 22 Nov 2013, at 15:44, "Ron Legters" 
mailto:ron.legt...@univarusa.com>> wrote:
**
I think the Remedy folks on the list would say it’s the other way round. :-)

To answer the question though - http://community.servicenow.com/

My experience is that it’s not as lively or responsive as the ARS List, but 
it’s as close as SNOW gets.

Thanks,
Ron Legters
System Administrator
Univar
T  +1 425 889 3952




From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of stephen leith
Sent: Friday, November 22, 2013 7:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT: ServiceNow

**
Yes I understood that.

The amount of remedy guys I know that  are trying to get into SN makes me think 
somebody here may know.

Kind of like walking into a McDonald's and asking where the nearest French 
restaurant is :)

Sent from my iPhone

On 22 Nov 2013, at 15:27, "LJ LongWing" 
mailto:lj.longw...@gmail.com>> wrote:
**
I think what Shawn was saying was your request may have been something like 
walking into a Chevy dealership and asking the sales people where the closest 
Ford dealership is.

Honestly though...not many people on this list are likely to have a bunch of 
information on SNOW...you may want to try searching the internet via Google to 
try to find somethingthey probably have a forum or something similar that 
you can find.

On Fri, Nov 22, 2013 at 8:21 AM, stephen leith 
mailto:steve.le...@live.co.uk>> wrote:
Errr thanks?

Sent from my iPhone

On 22 Nov 2013, at 15:11, "Pierson, Shawn" 
mailto:shawn.pier...@energytransfer.com>> 
wrote:

> Hello,
>
> Have you checked this out?  http://www.youtube.com/watch?v=sTSA_sWGM44
>
> Thanks,
>
> Shawn Pierson
> Remedy Developer | Energy Transfer
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of stephen 
> Leith
> Sent: Friday, November 22, 2013 9:06 AM
> To: arslist@ARSLIST.ORG
> Subject: ServiceNow
>
> Hi everyone.
>
> Does anybody know of a ServiceNow equivalent of the ARS list?
>
> Stephen Leith
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at 
> www.arslist.org "Where the Answers Are, and have been 
> for 20 years"
>
> Private and confidential as detailed here: 
> http://www.energytransfer.com/mail_disclaimer.aspx .  If you cannot access 
> the link, please e-mail sender.
>
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> www.arslist.org
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Re: OT: ServiceNow

[David Charters]

Why y'all gotta pick on Stephen? 


Sincerly,

David Charters
Charters Technologies
317-331-8985

 Original message 
From: stephen leith  
Date:11/22/2013  10:47 AM  (GMT-05:00) 
To: arslist@ARSLIST.ORG 
Subject: Re: OT: ServiceNow 

**
Lol :)

Thanks for the response, I'm already on there though. 



Sent from my iPhone

On 22 Nov 2013, at 15:44, "Ron Legters"  wrote:

**
I think the Remedy folks on the list would say it’s the other way round. :-)
 
To answer the question though - http://community.servicenow.com/
 
My experience is that it’s not as lively or responsive as the ARS List, but 
it’s as close as SNOW gets.
 
Thanks,
Ron Legters
System Administrator
Univar
T  +1 425 889 3952


 
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of stephen leith
Sent: Friday, November 22, 2013 7:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT: ServiceNow
 
**
Yes I understood that. 
 
The amount of remedy guys I know that  are trying to get into SN makes me think 
somebody here may know. 
 
Kind of like walking into a McDonald's and asking where the nearest French 
restaurant is :)

Sent from my iPhone

On 22 Nov 2013, at 15:27, "LJ LongWing"  wrote:

**
I think what Shawn was saying was your request may have been something like 
walking into a Chevy dealership and asking the sales people where the closest 
Ford dealership is.
 
Honestly though...not many people on this list are likely to have a bunch of 
information on SNOW...you may want to try searching the internet via Google to 
try to find somethingthey probably have a forum or something similar that 
you  can find.
 

On Fri, Nov 22, 2013 at 8:21 AM, stephen leith  wrote:
Errr thanks?

Sent from my iPhone

On 22 Nov 2013, at 15:11, "Pierson, Shawn"  
wrote:

> Hello,
>
> Have you checked this out? http://www.youtube.com/watch?v=sTSA_sWGM44
>
> Thanks,
>
> Shawn Pierson
> Remedy Developer | Energy Transfer
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of stephen Leith
> Sent: Friday, November 22, 2013 9:06 AM
> To: arslist@ARSLIST.ORG
> Subject: ServiceNow
>
> Hi everyone.
>
> Does anybody know of a ServiceNow equivalent of the ARS list?
>
> Stephen Leith
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers 
> Are, and have been for 20 years"
>
> Private and confidential as detailed here: 
> http://www.energytransfer.com/mail_disclaimer.aspx .  If you cannot access 
> the link, please e-mail sender.
>
> ___
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> "Where the Answers Are, and have been for 20 years"

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and regulations.
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Re: OT: ServiceNow

[stephen leith]

Lol :)

Thanks for the response, I'm already on there though. 



Sent from my iPhone

On 22 Nov 2013, at 15:44, "Ron Legters"  wrote:

> **
> I think the Remedy folks on the list would say it’s the other way round. :-)
>  
> To answer the question though - http://community.servicenow.com/
>  
> My experience is that it’s not as lively or responsive as the ARS List, but 
> it’s as close as SNOW gets.
>  
> Thanks,
> Ron Legters
> System Administrator
> Univar
> T  +1 425 889 3952
> 
> 
>  
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of stephen leith
> Sent: Friday, November 22, 2013 7:39 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: OT: ServiceNow
>  
> **
> Yes I understood that. 
>  
> The amount of remedy guys I know that  are trying to get into SN makes me 
> think somebody here may know. 
>  
> Kind of like walking into a McDonald's and asking where the nearest French 
> restaurant is :) 
> 
> Sent from my iPhone
> 
> On 22 Nov 2013, at 15:27, "LJ LongWing"  wrote:
> 
> **
> I think what Shawn was saying was your request may have been something like 
> walking into a Chevy dealership and asking the sales people where the closest 
> Ford dealership is.
>  
> Honestly though...not many people on this list are likely to have a bunch of 
> information on SNOW...you may want to try searching the internet via Google 
> to try to find somethingthey probably have a forum or something similar 
> that you can find.
>  
> 
> On Fri, Nov 22, 2013 at 8:21 AM, stephen leith  wrote:
> Errr thanks?
> 
> Sent from my iPhone
> 
> On 22 Nov 2013, at 15:11, "Pierson, Shawn"  
> wrote:
> 
> > Hello,
> >
> > Have you checked this out?  http://www.youtube.com/watch?v=sTSA_sWGM44
> >
> > Thanks,
> >
> > Shawn Pierson
> > Remedy Developer | Energy Transfer
> >
> >
> > -Original Message-
> > From: Action Request System discussion list(ARSList) 
> > [mailto:arslist@ARSLIST.ORG] On Behalf Of stephen Leith
> > Sent: Friday, November 22, 2013 9:06 AM
> > To: arslist@ARSLIST.ORG
> > Subject: ServiceNow
> >
> > Hi everyone.
> >
> > Does anybody know of a ServiceNow equivalent of the ARS list?
> >
> > Stephen Leith
> >
> > ___
> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the 
> > Answers Are, and have been for 20 years"
> >
> > Private and confidential as detailed here:  
> > http://www.energytransfer.com/mail_disclaimer.aspx .  If you cannot access 
> > the link, please e-mail sender.
> >
> > ___
> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> > "Where the Answers Are, and have been for 20 years"
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>  
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> 
> Notice: This is a private and confidential communication for the intended 
> recipient only. If you are not the intended recipient, immediately notify the 
> sender, and delete and destroy all copies of this communication. The 
> unauthorized disclosure, dissemination, copying, or use of information 
> contained herein may violate local, state, provincial, or national laws, 
> rules, and regulations.
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: OT: ServiceNow

[Ron Legters]

I think the Remedy folks on the list would say it’s the other way round. :-)

To answer the question though - http://community.servicenow.com/

My experience is that it’s not as lively or responsive as the ARS List, but 
it’s as close as SNOW gets.

Thanks,
Ron Legters
System Administrator
Univar
T  +1 425 889 3952



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of stephen leith
Sent: Friday, November 22, 2013 7:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT: ServiceNow

**
Yes I understood that.

The amount of remedy guys I know that  are trying to get into SN makes me think 
somebody here may know.

Kind of like walking into a McDonald's and asking where the nearest French 
restaurant is :)

Sent from my iPhone

On 22 Nov 2013, at 15:27, "LJ LongWing" 
mailto:lj.longw...@gmail.com>> wrote:
**
I think what Shawn was saying was your request may have been something like 
walking into a Chevy dealership and asking the sales people where the closest 
Ford dealership is.

Honestly though...not many people on this list are likely to have a bunch of 
information on SNOW...you may want to try searching the internet via Google to 
try to find somethingthey probably have a forum or something similar that 
you can find.

On Fri, Nov 22, 2013 at 8:21 AM, stephen leith 
mailto:steve.le...@live.co.uk>> wrote:
Errr thanks?

Sent from my iPhone

On 22 Nov 2013, at 15:11, "Pierson, Shawn" 
mailto:shawn.pier...@energytransfer.com>> 
wrote:

> Hello,
>
> Have you checked this out?  http://www.youtube.com/watch?v=sTSA_sWGM44
>
> Thanks,
>
> Shawn Pierson
> Remedy Developer | Energy Transfer
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of stephen 
> Leith
> Sent: Friday, November 22, 2013 9:06 AM
> To: arslist@ARSLIST.ORG
> Subject: ServiceNow
>
> Hi everyone.
>
> Does anybody know of a ServiceNow equivalent of the ARS list?
>
> Stephen Leith
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at 
> www.arslist.org "Where the Answers Are, and have been 
> for 20 years"
>
> Private and confidential as detailed here: 
> http://www.energytransfer.com/mail_disclaimer.aspx .  If you cannot access 
> the link, please e-mail sender.
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at 
> www.arslist.org
> "Where the Answers Are, and have been for 20 years"

___
UNSUBSCRIBE or access ARSlist Archives at 
www.arslist.org
"Where the Answers Are, and have been for 20 years"

_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_


Notice: This is a private and confidential communication for the intended 
recipient only. If you are not the intended recipient, immediately notify the 
sender, and delete and destroy all copies of this communication. The 
unauthorized disclosure, dissemination, copying, or use of information 
contained herein may violate local, state, provincial, or national laws, rules, 
and regulations.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: OT: ServiceNow

[stephen leith]

Yes I understood that. 

The amount of remedy guys I know that  are trying to get into SN makes me think 
somebody here may know. 

Kind of like walking into a McDonald's and asking where the nearest French 
restaurant is :) 

Sent from my iPhone

On 22 Nov 2013, at 15:27, "LJ LongWing"  wrote:

> **
> I think what Shawn was saying was your request may have been something like 
> walking into a Chevy dealership and asking the sales people where the closest 
> Ford dealership is.
> 
> Honestly though...not many people on this list are likely to have a bunch of 
> information on SNOW...you may want to try searching the internet via Google 
> to try to find somethingthey probably have a forum or something similar 
> that you can find.
> 
> 
> On Fri, Nov 22, 2013 at 8:21 AM, stephen leith  wrote:
>> Errr thanks?
>> 
>> Sent from my iPhone
>> 
>> On 22 Nov 2013, at 15:11, "Pierson, Shawn" 
>>  wrote:
>> 
>> > Hello,
>> >
>> > Have you checked this out?  http://www.youtube.com/watch?v=sTSA_sWGM44
>> >
>> > Thanks,
>> >
>> > Shawn Pierson
>> > Remedy Developer | Energy Transfer
>> >
>> >
>> > -Original Message-
>> > From: Action Request System discussion list(ARSList) 
>> > [mailto:arslist@ARSLIST.ORG] On Behalf Of stephen Leith
>> > Sent: Friday, November 22, 2013 9:06 AM
>> > To: arslist@ARSLIST.ORG
>> > Subject: ServiceNow
>> >
>> > Hi everyone.
>> >
>> > Does anybody know of a ServiceNow equivalent of the ARS list?
>> >
>> > Stephen Leith
>> >
>> > ___
>> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the 
>> > Answers Are, and have been for 20 years"
>> >
>> > Private and confidential as detailed here: 
>> > http://www.energytransfer.com/mail_disclaimer.aspx .  If you cannot access 
>> > the link, please e-mail sender.
>> >
>> > ___
>> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> > "Where the Answers Are, and have been for 20 years"
>> 
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> "Where the Answers Are, and have been for 20 years"
> 
> _ARSlist: "Where the Answers Are" and have been for 20 years_

___
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"Where the Answers Are, and have been for 20 years"

Re: OT: ServiceNow

[LJ LongWing]

I'm not saying everyone is as ignorant about SNOW as I am, and I have
actually seen several discussions on the ARSList regarding
advantages/disadvantages of it discussed very intelligently (as I have come
to expect from this discussion list)I was just trying to explain to
Stephen one possible reason he got the response he did from Shawn...I'm
obviously not Shawn, so I can't be sure...but I think I hit pretty close to
the head on that particular nail :)


On Fri, Nov 22, 2013 at 8:32 AM, Shellman, David wrote:

> **
>
> LJ,
>
>
>
> There are a few folks that are looking at SNOW.  In some cases, one needs
> to look at the competition to be able to say what’s good and what’s bad and
> not have it be an opinion.  Dan Bloom is one.
>
>
>
> Dave
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing
> *Sent:* Friday, November 22, 2013 10:27 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: OT: ServiceNow
>
>
>
> **
>
> I think what Shawn was saying was your request may have been something
> like walking into a Chevy dealership and asking the sales people where the
> closest Ford dealership is.
>
>
>
> Honestly though...not many people on this list are likely to have a bunch
> of information on SNOW...you may want to try searching the internet via
> Google to try to find somethingthey probably have a forum or something
> similar that you can find.
>
>
>
> On Fri, Nov 22, 2013 at 8:21 AM, stephen leith 
> wrote:
>
> Errr thanks?
>
> Sent from my iPhone
>
>
> On 22 Nov 2013, at 15:11, "Pierson, Shawn" <
> shawn.pier...@energytransfer.com> wrote:
>
> > Hello,
> >
> > Have you checked this out?  http://www.youtube.com/watch?v=sTSA_sWGM44
> >
> > Thanks,
> >
> > Shawn Pierson
> > Remedy Developer | Energy Transfer
> >
> >
> > -Original Message-
> > From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of stephen Leith
> > Sent: Friday, November 22, 2013 9:06 AM
> > To: arslist@ARSLIST.ORG
> > Subject: ServiceNow
> >
> > Hi everyone.
> >
> > Does anybody know of a ServiceNow equivalent of the ARS list?
> >
> > Stephen Leith
> >
> >
> ___
> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the
> Answers Are, and have been for 20 years"
> >
> > Private and confidential as detailed here:
> http://www.energytransfer.com/mail_disclaimer.aspx .  If you cannot
> access the link, please e-mail sender.
> >
> >
> ___
> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> > "Where the Answers Are, and have been for 20 years"
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: OT: ServiceNow

[Shellman, David]

LJ,

There are a few folks that are looking at SNOW.  In some cases, one needs to 
look at the competition to be able to say what's good and what's bad and not 
have it be an opinion.  Dan Bloom is one.

Dave
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Friday, November 22, 2013 10:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT: ServiceNow

**
I think what Shawn was saying was your request may have been something like 
walking into a Chevy dealership and asking the sales people where the closest 
Ford dealership is.

Honestly though...not many people on this list are likely to have a bunch of 
information on SNOW...you may want to try searching the internet via Google to 
try to find somethingthey probably have a forum or something similar that 
you can find.

On Fri, Nov 22, 2013 at 8:21 AM, stephen leith 
mailto:steve.le...@live.co.uk>> wrote:
Errr thanks?

Sent from my iPhone

On 22 Nov 2013, at 15:11, "Pierson, Shawn" 
mailto:shawn.pier...@energytransfer.com>> 
wrote:

> Hello,
>
> Have you checked this out?  http://www.youtube.com/watch?v=sTSA_sWGM44
>
> Thanks,
>
> Shawn Pierson
> Remedy Developer | Energy Transfer
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of stephen 
> Leith
> Sent: Friday, November 22, 2013 9:06 AM
> To: arslist@ARSLIST.ORG
> Subject: ServiceNow
>
> Hi everyone.
>
> Does anybody know of a ServiceNow equivalent of the ARS list?
>
> Stephen Leith
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at 
> www.arslist.org "Where the Answers Are, and have been 
> for 20 years"
>
> Private and confidential as detailed here: 
> http://www.energytransfer.com/mail_disclaimer.aspx .  If you cannot access 
> the link, please e-mail sender.
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at 
> www.arslist.org
> "Where the Answers Are, and have been for 20 years"

___
UNSUBSCRIBE or access ARSlist Archives at 
www.arslist.org
"Where the Answers Are, and have been for 20 years"

_ARSlist: "Where the Answers Are" and have been for 20 years_

___
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Re: [EXTERNAL] Re: Total Time Spent on an incident

[Stroud, Natalie K]

Neha:

I spend most of my time building Analytics reports, and I've seen those OOB 
measures return some pretty strange results, so I normally avoid using them.  I 
calculate the raw time open to date on one of our standard Analytics reports.  
The formula I use is as follows:

[Time Open to Date - Raw] = If(IsNull([Submitted].[Incident Last Resolved Date 
Time])) Then
FormatNumber(Floor([Seconds Open to Date]/86400) ;"0") + " day(s)" + 
FormatNumber(Floor(Mod([Seconds Open to Date];86400)/3600) ;"00") + ":" +
FormatNumber(Floor(Mod(Mod([Seconds Open to Date];86400);3600)/60) ;"00") + ":" 
+FormatNumber(Mod(Mod(Mod([Seconds Open to Date];86400);3600) ; 60);"00")

Where [Seconds Open to Date]=If(IsNull([Incident Last Resolved Date Time])) 
Then (DaysBetween([Incident Reported Date Time] ;LastExecutionDate()) * 86400 
+ 
(ToNumber(FormatDate(LastExecutionDate();"HH")) * 3600 + 
ToNumber(Left(FormatDate(LastExecutionDate() ;"mm:ss") ;2)) * 60 + 
ToNumber(FormatDate(LastExecutionDate() ;"ss")) 
- 
(ToNumber(FormatDate([Incident Reported Date Time] ;"HH")) * 3600 + 
ToNumber(Left(FormatDate([Incident Reported Date Time] ;"mm:ss") ;2)) * 60 + 
ToNumber(FormatDate([Incident Reported Date Time] ;"ss")) 
))

Thanks,

Natalie Stroud
SAIC @ Sandia National Laboratories
ARS-ITSM Reporting Specialist
Albuquerque, NM USA
nkst...@sandia.gov
ITSM 7.6.04 SP2 – Windows 2003 – SQL Server 2008

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Neha Khandelwal
Sent: Friday, November 22, 2013 12:02 AM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] Re: Total Time Spent on an incident

Hi,

Thanks a lot for your valuable responses.
My purpose is to provide Time spent on an open ticket till now, and show this 
data in report through BMC Analytics.

While browing Incident class of BMC Analytics, I found there are some measures 
like this- 1. Age of Incident (minute) 2. Age of Incident (hours) 3. Age of 
Incident (days)

I think they area lready built in , in ITSM universe, and can be used for my 
purpose.
Has anyone of you used above measures earlier in your reports?
Can anyone please suggest?

Regards
Neha Khandelwal

___
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Are, and have been for 20 years"

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"Where the Answers Are, and have been for 20 years"

Re: OT: ServiceNow

[LJ LongWing]

I think what Shawn was saying was your request may have been something like
walking into a Chevy dealership and asking the sales people where the
closest Ford dealership is.

Honestly though...not many people on this list are likely to have a bunch
of information on SNOW...you may want to try searching the internet via
Google to try to find somethingthey probably have a forum or something
similar that you can find.


On Fri, Nov 22, 2013 at 8:21 AM, stephen leith wrote:

> Errr thanks?
>
> Sent from my iPhone
>
> On 22 Nov 2013, at 15:11, "Pierson, Shawn" <
> shawn.pier...@energytransfer.com> wrote:
>
> > Hello,
> >
> > Have you checked this out?  http://www.youtube.com/watch?v=sTSA_sWGM44
> >
> > Thanks,
> >
> > Shawn Pierson
> > Remedy Developer | Energy Transfer
> >
> >
> > -Original Message-
> > From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of stephen Leith
> > Sent: Friday, November 22, 2013 9:06 AM
> > To: arslist@ARSLIST.ORG
> > Subject: ServiceNow
> >
> > Hi everyone.
> >
> > Does anybody know of a ServiceNow equivalent of the ARS list?
> >
> > Stephen Leith
> >
> >
> ___
> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the
> Answers Are, and have been for 20 years"
> >
> > Private and confidential as detailed here:
> http://www.energytransfer.com/mail_disclaimer.aspx .  If you cannot
> access the link, please e-mail sender.
> >
> >
> ___
> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> > "Where the Answers Are, and have been for 20 years"
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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Re: OT: ServiceNow

[stephen leith]

Errr thanks? 

Sent from my iPhone

On 22 Nov 2013, at 15:11, "Pierson, Shawn"  
wrote:

> Hello,
> 
> Have you checked this out?  http://www.youtube.com/watch?v=sTSA_sWGM44 
> 
> Thanks,
> 
> Shawn Pierson 
> Remedy Developer | Energy Transfer
> 
> 
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of stephen Leith
> Sent: Friday, November 22, 2013 9:06 AM
> To: arslist@ARSLIST.ORG
> Subject: ServiceNow
> 
> Hi everyone.
> 
> Does anybody know of a ServiceNow equivalent of the ARS list?
> 
> Stephen Leith
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers 
> Are, and have been for 20 years"
> 
> Private and confidential as detailed here: 
> http://www.energytransfer.com/mail_disclaimer.aspx .  If you cannot access 
> the link, please e-mail sender.
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"

___
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Re: ARS 8.1 and SRM 7.6.4 incompatibility with Internet Explorer

[Pierson, Shawn]

I'm not aware of that site I guess because I never apply patches or hotfixes 
unless I run into an issue (7.6.4 and later seem to have a hydra of defects, 
kill one defect and in the process create two new defects.)

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer
1300 Main St. Houston, TX 77002 | 713.989.7226
IT Service Desk:  1.855.658.2468
If you would like to report an issue with Remedy, please click 
here to enter an Incident.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Friday, November 22, 2013 9:17 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 8.1 and SRM 7.6.4 incompatibility with Internet Explorer

**
There is that super secret site that has the monthly hot fix.  That is what I 
was talking about.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Friday, November 22, 2013 9:06 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 8.1 and SRM 7.6.4 incompatibility with Internet Explorer

**
8.1 Patch 2 is the latest released patchthere are other hot fixes that are 
newer, but they aren't 'released' yet

On Fri, Nov 22, 2013 at 7:58 AM, Pierson, Shawn 
mailto:shawn.pier...@energytransfer.com>> 
wrote:
**
The latest being 8.1 Patch 2 or is there something newer?

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer
1300 Main St. Houston, TX 77002 | 713.989.7226
IT Service Desk:  1.855.658.2468
If you would like to report an issue with Remedy, please click 
here to enter an Incident.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, 
Claire
Sent: Friday, November 22, 2013 8:51 AM

To: arslist@ARSLIST.ORG
Subject: Re: ARS 8.1 and SRM 7.6.4 incompatibility with Internet Explorer

**
Have you tried the latest Mid-tier hotfix?  Maybe there is something there.  
Some of those monthly hotfixes make a difference.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Friday, November 22, 2013 8:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 8.1 and SRM 7.6.4 incompatibility with Internet Explorer

**
Interestingly, in the config.properties file of the Mid Tier I found this 
setting:

arsystem.emit_X_UA_compatible_mode=true

Changing it to false doesn't actually do anything as far as I can tell, but 
hopefully I can find a hidden setting somewhere in the Mid Tier to fix this.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice
Sent: Friday, November 22, 2013 7:38 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 8.1 and SRM 7.6.4 incompatibility with Internet Explorer

**
Prior to David Easter leaving I remember that he answered a question that there 
were some issues with ARS and IE9. You may want to query the List Archives.
-Original Message-
From: Pierson, Shawn 
mailto:shawn.pier...@energytransfer.com>>
To: arslist mailto:arslist@ARSLIST.ORG>>
Sent: Fri, Nov 22, 2013 7:50 am
Subject: ARS 8.1 and SRM 7.6.4 incompatibility with Internet Explorer
**
Good morning,

I've recently run across an issue where after upgrading to ARS 8.1, fields with 
menus on SRM stops working with Internet Explorer.  The only way I see to get 
it working is to go into my browser settings by hitting F12 and changing the 
Document Mode from IE9 standards to IE8 standards.  However, I'd like to find 
an actual fix, especially one that doesn't presumably require some obscure 
update to be rolled out to all PCs within the organization.

>From what I can tell by looking on Google, it seems like the culprit is BMC 
>setting this tag in the header:



Unfortunately I have no idea where this comes from, or I'd test setting it to:



I think that could work, but at this point I'm looking at my options and hoping 
to hear from BMC soon.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer
Private and confidential as detailed 
here. If you cannot access 
hyperlink, please e-mail sender.
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_
Private and confidential as detailed 
here. If you cannot access 
hyperlink, please e-mail sender.
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_
Private and confidential as detailed 
here. If you cannot access 
hyperlink, please e-mail sender.
_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answer

Re: ARS 8.1 and SRM 7.6.4 incompatibility with Internet Explorer

[Sanford, Claire]

There is that super secret site that has the monthly hot fix.  That is what I 
was talking about.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Friday, November 22, 2013 9:06 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 8.1 and SRM 7.6.4 incompatibility with Internet Explorer

**
8.1 Patch 2 is the latest released patchthere are other hot fixes that are 
newer, but they aren't 'released' yet

On Fri, Nov 22, 2013 at 7:58 AM, Pierson, Shawn 
mailto:shawn.pier...@energytransfer.com>> 
wrote:
**
The latest being 8.1 Patch 2 or is there something newer?

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer
1300 Main St. Houston, TX 77002 | 713.989.7226
IT Service Desk:  1.855.658.2468
If you would like to report an issue with Remedy, please click 
here to enter an Incident.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, 
Claire
Sent: Friday, November 22, 2013 8:51 AM

To: arslist@ARSLIST.ORG
Subject: Re: ARS 8.1 and SRM 7.6.4 incompatibility with Internet Explorer

**
Have you tried the latest Mid-tier hotfix?  Maybe there is something there.  
Some of those monthly hotfixes make a difference.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Friday, November 22, 2013 8:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 8.1 and SRM 7.6.4 incompatibility with Internet Explorer

**
Interestingly, in the config.properties file of the Mid Tier I found this 
setting:

arsystem.emit_X_UA_compatible_mode=true

Changing it to false doesn't actually do anything as far as I can tell, but 
hopefully I can find a hidden setting somewhere in the Mid Tier to fix this.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice
Sent: Friday, November 22, 2013 7:38 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 8.1 and SRM 7.6.4 incompatibility with Internet Explorer

**
Prior to David Easter leaving I remember that he answered a question that there 
were some issues with ARS and IE9. You may want to query the List Archives.
-Original Message-
From: Pierson, Shawn 
mailto:shawn.pier...@energytransfer.com>>
To: arslist mailto:arslist@ARSLIST.ORG>>
Sent: Fri, Nov 22, 2013 7:50 am
Subject: ARS 8.1 and SRM 7.6.4 incompatibility with Internet Explorer
**
Good morning,

I've recently run across an issue where after upgrading to ARS 8.1, fields with 
menus on SRM stops working with Internet Explorer.  The only way I see to get 
it working is to go into my browser settings by hitting F12 and changing the 
Document Mode from IE9 standards to IE8 standards.  However, I'd like to find 
an actual fix, especially one that doesn't presumably require some obscure 
update to be rolled out to all PCs within the organization.

>From what I can tell by looking on Google, it seems like the culprit is BMC 
>setting this tag in the header:



Unfortunately I have no idea where this comes from, or I'd test setting it to:



I think that could work, but at this point I'm looking at my options and hoping 
to hear from BMC soon.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer
Private and confidential as detailed 
here. If you cannot access 
hyperlink, please e-mail sender.
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_
Private and confidential as detailed 
here. If you cannot access 
hyperlink, please e-mail sender.
_ARSlist: "Where the Answers Are" and have been for 20 years_
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Re: OT: ServiceNow

[Pierson, Shawn]

Hello,

Have you checked this out?  http://www.youtube.com/watch?v=sTSA_sWGM44 

Thanks,

Shawn Pierson 
Remedy Developer | Energy Transfer


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of stephen Leith
Sent: Friday, November 22, 2013 9:06 AM
To: arslist@ARSLIST.ORG
Subject: ServiceNow

Hi everyone.

Does anybody know of a ServiceNow equivalent of the ARS list?

Stephen Leith

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ServiceNow

[stephen Leith]

Hi everyone.

Does anybody know of a ServiceNow equivalent of the ARS list?

Stephen Leith

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Re: ARS 8.1 and SRM 7.6.4 incompatibility with Internet Explorer

[LJ LongWing]

8.1 Patch 2 is the latest released patchthere are other hot fixes that
are newer, but they aren't 'released' yet


On Fri, Nov 22, 2013 at 7:58 AM, Pierson, Shawn <
shawn.pier...@energytransfer.com> wrote:

> **
>
> The latest being 8.1 Patch 2 or is there something newer?
>
>
>
> Thanks,
>
>
>
> *Shawn Pierson *
>
> Remedy Developer | Energy Transfer
>
> 1300 Main St. Houston, TX 77002 | 713.989.7226
>
> *IT Service Desk:  *1.855.658.2468
>
> If you would like to report an issue with Remedy, please click 
> here to
> enter an Incident.
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Sanford, Claire
> *Sent:* Friday, November 22, 2013 8:51 AM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: ARS 8.1 and SRM 7.6.4 incompatibility with Internet
> Explorer
>
>
>
> **
>
> Have you tried the latest Mid-tier hotfix?  Maybe there is something
> there.  Some of those monthly hotfixes make a difference.
>
>
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Pierson,
> Shawn
> *Sent:* Friday, November 22, 2013 8:39 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: ARS 8.1 and SRM 7.6.4 incompatibility with Internet
> Explorer
>
>
>
> **
>
> Interestingly, in the config.properties file of the Mid Tier I found this
> setting:
>
>
>
> arsystem.emit_X_UA_compatible_mode=true
>
>
>
> Changing it to false doesn’t actually do anything as far as I can tell,
> but hopefully I can find a hidden setting somewhere in the Mid Tier to fix
> this.
>
>
>
> Thanks,
>
>
>
> *Shawn Pierson *
>
> Remedy Developer | Energy Transfer
>
>
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Roger
> Justice
> *Sent:* Friday, November 22, 2013 7:38 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: ARS 8.1 and SRM 7.6.4 incompatibility with Internet
> Explorer
>
>
>
> **
>
> Prior to David Easter leaving I remember that he answered a question that
> there were some issues with ARS and IE9. You may want to query the List
> Archives.
>
> -Original Message-
> From: Pierson, Shawn 
> To: arslist 
> Sent: Fri, Nov 22, 2013 7:50 am
> Subject: ARS 8.1 and SRM 7.6.4 incompatibility with Internet Explorer
>
> **
>
> Good morning,
>
>
>
> I’ve recently run across an issue where after upgrading to ARS 8.1, fields
> with menus on SRM stops working with Internet Explorer.  The only way I see
> to get it working is to go into my browser settings by hitting F12 and
> changing the Document Mode from IE9 standards to IE8 standards.  However,
> I’d like to find an actual fix, especially one that doesn’t presumably
> require some obscure update to be rolled out to all PCs within the
> organization.
>
>
>
> From what I can tell by looking on Google, it seems like the culprit is
> BMC setting this tag in the header:
>
>
>
> 
>
>
>
> Unfortunately I have no idea where this comes from, or I’d test setting it
> to:
>
>
>
> 
>
>
>
> I think that could work, but at this point I’m looking at my options and
> hoping to hear from BMC soon.
>
>
>
> Thanks,
>
>
>
> *Shawn Pierson *
>
> Remedy Developer | Energy Transfer
>
> Private and confidential as detailed 
> here.
> If you cannot access hyperlink, please e-mail sender.
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> Private and confidential as detailed 
> here.
> If you cannot access hyperlink, please e-mail sender.
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>  Private and confidential as detailed 
> here.
> If you cannot access hyperlink, please e-mail sender.
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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Re: ARS 8.1 and SRM 7.6.4 incompatibility with Internet Explorer

[Pierson, Shawn]

The latest being 8.1 Patch 2 or is there something newer?

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer
1300 Main St. Houston, TX 77002 | 713.989.7226
IT Service Desk:  1.855.658.2468
If you would like to report an issue with Remedy, please click 
here to enter an Incident.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Friday, November 22, 2013 8:51 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 8.1 and SRM 7.6.4 incompatibility with Internet Explorer

**
Have you tried the latest Mid-tier hotfix?  Maybe there is something there.  
Some of those monthly hotfixes make a difference.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Friday, November 22, 2013 8:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 8.1 and SRM 7.6.4 incompatibility with Internet Explorer

**
Interestingly, in the config.properties file of the Mid Tier I found this 
setting:

arsystem.emit_X_UA_compatible_mode=true

Changing it to false doesn’t actually do anything as far as I can tell, but 
hopefully I can find a hidden setting somewhere in the Mid Tier to fix this.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice
Sent: Friday, November 22, 2013 7:38 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 8.1 and SRM 7.6.4 incompatibility with Internet Explorer

**
Prior to David Easter leaving I remember that he answered a question that there 
were some issues with ARS and IE9. You may want to query the List Archives.
-Original Message-
From: Pierson, Shawn 
mailto:shawn.pier...@energytransfer.com>>
To: arslist mailto:arslist@ARSLIST.ORG>>
Sent: Fri, Nov 22, 2013 7:50 am
Subject: ARS 8.1 and SRM 7.6.4 incompatibility with Internet Explorer
**
Good morning,

I’ve recently run across an issue where after upgrading to ARS 8.1, fields with 
menus on SRM stops working with Internet Explorer.  The only way I see to get 
it working is to go into my browser settings by hitting F12 and changing the 
Document Mode from IE9 standards to IE8 standards.  However, I’d like to find 
an actual fix, especially one that doesn’t presumably require some obscure 
update to be rolled out to all PCs within the organization.

From what I can tell by looking on Google, it seems like the culprit is BMC 
setting this tag in the header:



Unfortunately I have no idea where this comes from, or I’d test setting it to:



I think that could work, but at this point I’m looking at my options and hoping 
to hear from BMC soon.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer
Private and confidential as detailed 
here. If you cannot access 
hyperlink, please e-mail sender.
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_
Private and confidential as detailed 
here. If you cannot access 
hyperlink, please e-mail sender.
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

Private and confidential as detailed here: 
http://www.energytransfer.com/mail_disclaimer.aspx .  If you cannot access the 
link, please e-mail sender.

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Re: ARS 8.1 and SRM 7.6.4 incompatibility with Internet Explorer

[Sanford, Claire]

Have you tried the latest Mid-tier hotfix?  Maybe there is something there.  
Some of those monthly hotfixes make a difference.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Friday, November 22, 2013 8:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 8.1 and SRM 7.6.4 incompatibility with Internet Explorer

**
Interestingly, in the config.properties file of the Mid Tier I found this 
setting:

arsystem.emit_X_UA_compatible_mode=true

Changing it to false doesn’t actually do anything as far as I can tell, but 
hopefully I can find a hidden setting somewhere in the Mid Tier to fix this.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice
Sent: Friday, November 22, 2013 7:38 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 8.1 and SRM 7.6.4 incompatibility with Internet Explorer

**
Prior to David Easter leaving I remember that he answered a question that there 
were some issues with ARS and IE9. You may want to query the List Archives.
-Original Message-
From: Pierson, Shawn 
mailto:shawn.pier...@energytransfer.com>>
To: arslist mailto:arslist@ARSLIST.ORG>>
Sent: Fri, Nov 22, 2013 7:50 am
Subject: ARS 8.1 and SRM 7.6.4 incompatibility with Internet Explorer
**
Good morning,

I’ve recently run across an issue where after upgrading to ARS 8.1, fields with 
menus on SRM stops working with Internet Explorer.  The only way I see to get 
it working is to go into my browser settings by hitting F12 and changing the 
Document Mode from IE9 standards to IE8 standards.  However, I’d like to find 
an actual fix, especially one that doesn’t presumably require some obscure 
update to be rolled out to all PCs within the organization.

From what I can tell by looking on Google, it seems like the culprit is BMC 
setting this tag in the header:



Unfortunately I have no idea where this comes from, or I’d test setting it to:



I think that could work, but at this point I’m looking at my options and hoping 
to hear from BMC soon.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer
Private and confidential as detailed 
here. If you cannot access 
hyperlink, please e-mail sender.
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_
Private and confidential as detailed 
here. If you cannot access 
hyperlink, please e-mail sender.
_ARSlist: "Where the Answers Are" and have been for 20 years_

___
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"Where the Answers Are, and have been for 20 years"

Re: ARS 8.1 and SRM 7.6.4 incompatibility with Internet Explorer

[Pierson, Shawn]

Interestingly, in the config.properties file of the Mid Tier I found this 
setting:

arsystem.emit_X_UA_compatible_mode=true

Changing it to false doesn’t actually do anything as far as I can tell, but 
hopefully I can find a hidden setting somewhere in the Mid Tier to fix this.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice
Sent: Friday, November 22, 2013 7:38 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 8.1 and SRM 7.6.4 incompatibility with Internet Explorer

**
Prior to David Easter leaving I remember that he answered a question that there 
were some issues with ARS and IE9. You may want to query the List Archives.
-Original Message-
From: Pierson, Shawn 
mailto:shawn.pier...@energytransfer.com>>
To: arslist mailto:arslist@ARSLIST.ORG>>
Sent: Fri, Nov 22, 2013 7:50 am
Subject: ARS 8.1 and SRM 7.6.4 incompatibility with Internet Explorer
**
Good morning,

I’ve recently run across an issue where after upgrading to ARS 8.1, fields with 
menus on SRM stops working with Internet Explorer.  The only way I see to get 
it working is to go into my browser settings by hitting F12 and changing the 
Document Mode from IE9 standards to IE8 standards.  However, I’d like to find 
an actual fix, especially one that doesn’t presumably require some obscure 
update to be rolled out to all PCs within the organization.

From what I can tell by looking on Google, it seems like the culprit is BMC 
setting this tag in the header:



Unfortunately I have no idea where this comes from, or I’d test setting it to:



I think that could work, but at this point I’m looking at my options and hoping 
to hear from BMC soon.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer
Private and confidential as detailed 
here. If you cannot access 
hyperlink, please e-mail sender.
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

Private and confidential as detailed here: 
http://www.energytransfer.com/mail_disclaimer.aspx .  If you cannot access the 
link, please e-mail sender.

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Re: How can I change "Current Host Id" for AR System?

[Andrey Blednykh]

Thanks Greg, I did it :)


Четверг, 21 ноября 2013, 15:50 UTC от "Givens, Gregory CTR NPC, Pers 54" 
:
>Andrey
>
>For a Windows server
>1. Login to the Virtual Server
>2. Open the Properties of the Network adapter listed in Device Manager.
>3. Select the Advanced Tab
>4. In the Property list, select NetworkAddress
>5. By default, the Value field is empty and "Not Present" is selected.
>Enter the MAC address used for Remedy Licensing in the Value field
>6. Save your changes
>
>Remedy will now use this address as the "Current Host ID" in the License form, 
>enabling the use of current Remedy License Keys.
>
>Greg Givens
>
>
>-Original Message-
>From: Action Request System discussion list(ARSList) 
>[mailto:arslist@ARSLIST.ORG] On Behalf Of Andrey Blednykh
>Sent: Tuesday, November 19, 2013 10:54 PM
>To:  arslist@ARSLIST.ORG
>Subject: How can I change "Current Host Id" for AR System?
>
>** 
>How can I change "Current Host Id" for AR System?
>
>Andrey.
>
>
>_ARSlist: "Where the Answers Are" and have been for 20 years_ 
>
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Re: ARS 8.1 and SRM 7.6.4 incompatibility with Internet Explorer

[Pierson, Shawn]

Thanks.  I took a look and I don’t think they specifically apply to this 
specific issue.  I’m reading up on Tomcat now because it looks like I might be 
able to set up a filter to override the page headers and set that meta tag 
correctly.  I don’t know why BMC is setting it to “edge” which is according to 
Microsoft is an experimental setting in all versions prior to IE 11.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice
Sent: Friday, November 22, 2013 7:38 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 8.1 and SRM 7.6.4 incompatibility with Internet Explorer

**
Prior to David Easter leaving I remember that he answered a question that there 
were some issues with ARS and IE9. You may want to query the List Archives.
-Original Message-
From: Pierson, Shawn 
mailto:shawn.pier...@energytransfer.com>>
To: arslist mailto:arslist@ARSLIST.ORG>>
Sent: Fri, Nov 22, 2013 7:50 am
Subject: ARS 8.1 and SRM 7.6.4 incompatibility with Internet Explorer
**
Good morning,

I’ve recently run across an issue where after upgrading to ARS 8.1, fields with 
menus on SRM stops working with Internet Explorer.  The only way I see to get 
it working is to go into my browser settings by hitting F12 and changing the 
Document Mode from IE9 standards to IE8 standards.  However, I’d like to find 
an actual fix, especially one that doesn’t presumably require some obscure 
update to be rolled out to all PCs within the organization.

From what I can tell by looking on Google, it seems like the culprit is BMC 
setting this tag in the header:



Unfortunately I have no idea where this comes from, or I’d test setting it to:



I think that could work, but at this point I’m looking at my options and hoping 
to hear from BMC soon.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer
Private and confidential as detailed 
here. If you cannot access 
hyperlink, please e-mail sender.
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

Private and confidential as detailed here: 
http://www.energytransfer.com/mail_disclaimer.aspx .  If you cannot access the 
link, please e-mail sender.

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Re: Flasboard Error On Mid-Tier - Caught Exception

[LJ LongWing]

Try this

"customqual='Company'=""" + $z1D_Company$ + """ AND 'Priority' =
""Critical"""

You had WAY more "'s in there than you needed :)


On Fri, Nov 22, 2013 at 6:39 AM, Andro WC  wrote:

> Hi,
>
> I'am trying to set the below flashboard qualification to a temp field and
> then doing a set field operation to set the this value to a DVF field,
> however getting "Caught Exception : ')' Expected error"
>
> Qualification is:  ((("customqual='Company'=" + ) + $z1D_Company$)
> + ) + " AND (('Priority' = ") + ) + "Critical") + ) + "))"
>
> This qualification is set to the field "zztmp" and then set filed to DVF1
> field.
>
> If i do a Set Field directly in the DVF field with this Qualification the
> flashboard is displayed properly.
>
> Please help.
>
>
> Env:
>
> ARS/MT : 7.6.04
> Browser/IE: Firefox 2.0/ 8.0  (error on both)
>
>
> ___
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> "Where the Answers Are, and have been for 20 years"
>

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Flasboard Error On Mid-Tier - Caught Exception

[Andro WC]

Hi,

I'am trying to set the below flashboard qualification to a temp field and then 
doing a set field operation to set the this value to a DVF field, however 
getting "Caught Exception : ')' Expected error"

Qualification is:  ((("customqual='Company'=" + ) + $z1D_Company$) + 
) + " AND (('Priority' = ") + ) + "Critical") + ) + "))"

This qualification is set to the field "zztmp" and then set filed to DVF1 field.

If i do a Set Field directly in the DVF field with this Qualification the 
flashboard is displayed properly. 

Please help.


Env:

ARS/MT : 7.6.04
Browser/IE: Firefox 2.0/ 8.0  (error on both)

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Re: ARS 8.1 and SRM 7.6.4 incompatibility with Internet Explorer

[Roger Justice]

Prior to David Easter leaving I remember that he answered a question that there 
were some issues with ARS and IE9. You may want to query the List Archives.


-Original Message-
From: Pierson, Shawn 
To: arslist 
Sent: Fri, Nov 22, 2013 7:50 am
Subject: ARS 8.1 and SRM 7.6.4 incompatibility with Internet Explorer


**

Good morning,
 
I’ve recently run across an issue where after upgrading to ARS 8.1, fields with 
menus on SRM stops working with Internet Explorer.  The only way I see to get 
it working is to go into my browser settings by hitting F12 and changing the 
Document Mode from IE9 standards to IE8 standards.  However, I’d like to find 
an actual fix, especially one that doesn’t presumably require some obscure 
update to be rolled out to all PCs within the organization.
 
>From what I can tell by looking on Google, it seems like the culprit is BMC 
>setting this tag in the header:
 

 
Unfortunately I have no idea where this comes from, or I’d test setting it to:
 

 
I think that could work, but at this point I’m looking at my options and hoping 
to hear from BMC soon.
 
Thanks,
 
Shawn Pierson
Remedy Developer | Energy Transfer
Private and confidential as detailed here.  If you cannot access hyperlink, 
please e-mail sender.
_ARSlist: "Where the Answers Are" and have been for 20 years_

___
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ARS 8.1 and SRM 7.6.4 incompatibility with Internet Explorer

[Pierson, Shawn]

Good morning,

I've recently run across an issue where after upgrading to ARS 8.1, fields with 
menus on SRM stops working with Internet Explorer.  The only way I see to get 
it working is to go into my browser settings by hitting F12 and changing the 
Document Mode from IE9 standards to IE8 standards.  However, I'd like to find 
an actual fix, especially one that doesn't presumably require some obscure 
update to be rolled out to all PCs within the organization.

>From what I can tell by looking on Google, it seems like the culprit is BMC 
>setting this tag in the header:



Unfortunately I have no idea where this comes from, or I'd test setting it to:



I think that could work, but at this point I'm looking at my options and hoping 
to hear from BMC soon.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

Private and confidential as detailed here: 
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link, please e-mail sender.

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Remedy Integration with EDW & BI

[Shadab Ahmed]

Dear List,

Please let me know on the feasibility of Remedy integration with Enterprise 
data warehouse and Business Intelligence tools. Thanks in advance.

Regards,
Shadab

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Re: ITSM 7.6.04 Incident question

[Karthik]

You could add a resolution categorization entry. That way you can avoid
customization.

-Karthik
On Nov 20, 2013 10:46 PM, "Janie Sprenger"  wrote:

> **
>
> I had written these instructions for updating the status reason for the
> Asset forms on top of the CMDB on 7.6 P1.  I think this will at least point
> you in the right direction.
>
> *Subject Area:  *Asset Management
>
> *Description:  *Customer wants to add values to the Status Reason drop
> down for specified Status values.
>
> This definition changes OOTB behavior.A Patch to the CMDB may affect
> the Status Reason field.
>
> *Version:  *ITSM 7.6 P1
>
> *Document Purpose:  *How To
> *Work Instructions:  *
>
> *Data*
>
> SYS:Status Reason Menu Items
>
> · In Dev Studio, change the field for Selection Code to Read/Write
>
> · In the User tool, Search by form= BMC.CORE:BMC_BaseElement for
> Sample Data
>
> · Open a New record, fill in all of the fields as shows on the
> previously searched record (use an Odd integer for the Selection Code
>
> · Save the Record
>
>
>
> *Class Manager*
>
> · In the Atrium Class Manager, bring up the attribute for Status
> Reason.   Change the characteristics by adding the values for the Status
> Reason Menu Item and Selection Code fields (;Lost   ;4011)
> · Save the Status Reason changes.
>
>
> HTH,
> Janie
>
>
> On Wed, Nov 20, 2013 at 7:50 AM, Sanner, Lorraine 
> wrote:
>
>> **
>>
>> I was trying to find out the same thing but couldn’t find where to change
>> the Status reason.  How would I go about this in 7.5?
>>
>>
>>
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> arslist@ARSLIST.ORG] *On Behalf Of *Roger Justice
>> *Sent:* November 18, 2013 11:58 AM
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* Re: ITSM 7.6.04 Incident question
>>
>>
>>
>> **
>>
>> This was not available in previous releases. You could add a new Status
>> reason entry to capture this.
>>
>> -Original Message-
>> From: Bob Ellington 
>> To: arslist 
>> Sent: Mon, Nov 18, 2013 1:34 pm
>> Subject: ITSM 7.6.04 Incident question
>>
>> Trying to stay out of the box if possible.
>>
>>
>>
>> I'm looking for a way in 7.6.04 Incident Mgt to flag an Incident that a tech 
>> had
>>
>> to be "Dispatched" to work the issue vs working it remote.
>>
>>
>>
>> Has anyone done this out of the box?  i.e. is there a hidden field that once 
>> was
>>
>> used for this functionality?
>>
>>
>>
>> Thanks
>>
>> Bob Ellington
>>
>> SAIC/NASA
>>
>> Remedy Software Engineer
>>
>> bob.elling...@gmail.com
>>
>>
>>
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>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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