Re: Why do service requests require a Login ID?
Thanks for the reply Joe. We have a custom utility that the users can use to self-register when they go to our portal for the first time. Like you describe, it creates a people and user account with the correct permissions depending on what we have setup for that customer. The issue is when new users Phone the service desk - our Service Desk will use the create user functionality from the incident form to create a Person profile. It looks like we now need additional workflow so that this also creates a User profile with the correct permissions so that a Service Request can be created on submission of the incident. My original query was to try to ascertain why Service Requests need a Login ID associated to them and why was a person ID association not used like in Incident/Change. Regards Tony ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
ARERR 45281 not allowing to create a task from incident.
Hi Team, When i am creating the task from incident that time i am getting below error. The incident number is required for this function to work. To generate an incident number, select a customer ARERR45281. this issue is occuring only in best practise view. i can able to create a task in classic view with out hurdles. guys, can you please share the solution to fix this issue. Regards , Suresh L ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Reference Server clarification
(dumb) question We are in an upgrade from non-overlay system to 8.1 were we restored a copy of the prod DB onto a staging server and upgraded ARS to 8.1. In the stage that talk about running BPCU then setting up an clean OOB reference server to re-import the origin objects (for objects were BPCU created an overlay), should the reference server be an old 7.x server or 8.1? I am thinking the old 7.x since I haven't run the application upgrades yet. However, I believe this step is optional. What is really the benefit of restoring those origin objects (especially since the upgrade is going to wipe them out (most of them I assume)? Thanks Ken Confidentiality Requirement: This communication, including any attachment(s), may contain confidential information and is for the sole use of the intended recipient(s). If you are not the intended recipient, you are hereby notified that you have received this communication in error and any unauthorized review, use, disclosure, dissemination, distribution or copying of it or its contents is strictly prohibited. If you have received this communication in error, please notify the sender immediately by telephone or e-mail and destroy all copies of this communication and any attachments. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Workflow ideas
Good day. Mostly custom site her using AR 7.1 on Windows server and SQL. I have a request to track HelpDesk tickets involving particular PCs in assets that have gone off warranty. I have flagged the pcs in the asset file and need a way to track and report on the helpdesk tickets which have the particular asset number in either the Short Description or the Details. Just wondering if anyone would have an idea of the best way to handle this. Thanks in advance for any suggestions. David Morrison East Tennessee State University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Remedy 8.1 ITSM upgrade Error
Hello all, I am attempting to upgrade our existing staging environment to Remedy 8.1.002. I have successfully upgraded our development environment (which is non-server grouped). When I attempt it on our staging environement with the same copy of the DB I used in dev, I can get to the ITSM installation. It fails here, and corrupts everything. The following is an enttry from the install logs of the ITSM installation: THROWABLE EVENT (Description=[Program execution failed due return code 8922],Detail=[Program not completed] The ITSM installer fails here. A side not here, during the Atrium upgrade, I received a Port validation error, basically telling me my NE and Atrium ports were in use. It still allowed me to proceed with the upgrade and it upgraded successfully. Has anyone else experienced the same issue? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Workflow ideas
Hi, Are we talking about the future or old records? I would seriously consider creating and enforcing a more structured way to point Help Desk tickets towards assets (one to one or one to many)? If it is easy to spot the numbers in text, you could create one or more relationship records based on Short Description and Details. Maybe using a guide and a tmp-field looping through the data until all PCs has been found and a corresponding relationship record created. When you have your relationships stored in a table, you can do a join and report on assets flagged for counting. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Good day. Mostly custom site her using AR 7.1 on Windows server and SQL. I have a request to track HelpDesk tickets involving particular PCs in assets that have gone off warranty. I have flagged the pcs in the asset file and need a way to track and report on the helpdesk tickets which have the particular asset number in either the Short Description or the Details. Just wondering if anyone would have an idea of the best way to handle this. Thanks in advance for any suggestions. David Morrison East Tennessee State University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Workflow ideas
Hi David. You'll need a new form that will include the asset number and a field for warranty end date. Load your assets into that, and do a real time lookup from your HD form against the new form. That will tell you if the asset is in warranty. For reporting, do a join, either with a Remedy join form or a db join with a Remedy View form. The first part can be done with multiple assets at one time, but that's out of my reach. Drew Shuller SCAB Honduras -- Sent from MetroMail using my Nokia 920 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Mapping to SRS:RequestDetails
Good afternoon, Can anyone give me a quick rundown on how to map the notes field from the WO or INC to the details/summary in SRS:RequestDetails? Thank you, Heather Hutcheson ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Workflow ideas
Hi, Thanks for the response. It will be future tickets beginning when the warranty ends. David -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Tuesday, January 21, 2014 3:12 PM To: arslist@ARSLIST.ORG Subject: Re: Workflow ideas Hi, Are we talking about the future or old records? I would seriously consider creating and enforcing a more structured way to point Help Desk tickets towards assets (one to one or one to many)? If it is easy to spot the numbers in text, you could create one or more relationship records based on Short Description and Details. Maybe using a guide and a tmp-field looping through the data until all PCs has been found and a corresponding relationship record created. When you have your relationships stored in a table, you can do a join and report on assets flagged for counting. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Good day. Mostly custom site her using AR 7.1 on Windows server and SQL. I have a request to track HelpDesk tickets involving particular PCs in assets that have gone off warranty. I have flagged the pcs in the asset file and need a way to track and report on the helpdesk tickets which have the particular asset number in either the Short Description or the Details. Just wondering if anyone would have an idea of the best way to handle this. Thanks in advance for any suggestions. David Morrison East Tennessee State University __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Workflow ideas
Thanks for the response. This is the way I was leaning toward myself, and as you said the multiple assets at one time could get sticky. David Morrison ETSU From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Drew Shuller Sent: Tuesday, January 21, 2014 3:29 PM To: arslist@ARSLIST.ORG Subject: Re: Workflow ideas ** Hi David. You'll need a new form that will include the asset number and a field for warranty end date. Load your assets into that, and do a real time lookup from your HD form against the new form. That will tell you if the asset is in warranty. For reporting, do a join, either with a Remedy join form or a db join with a Remedy View form. The first part can be done with multiple assets at one time, but that's out of my reach. Drew Shuller SCAB Honduras -- Sent from MetroMail using my Nokia 920 _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
IBM RTC JAZZ and ARS
Good afternoon: We are in the process of integrating IBM JAZZ with BMC Remedy ARS with the intent of retaining functionality of both platforms. Specifically we aim to allow for cross-population of shadow-tickets / work items as well as value sets derived from the Remedy repository. Has anyone attempted and/or succeeded in doing so, and if so, we would love to open a dialogue with you. Thank you Glen Hartle NAV CANADA Ottawa, Ontario ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Workflow ideas
Drew is well thought out on this one, but I have one question about the 'first part'. What is the sticky part? Wouldn't a one-time escalation handle this for you? Then as assets are added a filter could do the look-up. r From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Morrison, David A. Sent: Tuesday, January 21, 2014 3:20 PM To: arslist@ARSLIST.ORG Subject: Re: Workflow ideas ** Thanks for the response. This is the way I was leaning toward myself, and as you said the multiple assets at one time could get sticky. David Morrison ETSU From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Drew Shuller Sent: Tuesday, January 21, 2014 3:29 PM To: arslist@ARSLIST.ORG Subject: Re: Workflow ideas ** Hi David. You'll need a new form that will include the asset number and a field for warranty end date. Load your assets into that, and do a real time lookup from your HD form against the new form. That will tell you if the asset is in warranty. For reporting, do a join, either with a Remedy join form or a db join with a Remedy View form. The first part can be done with multiple assets at one time, but that's out of my reach. Drew Shuller SCAB Honduras -- Sent from MetroMail using my Nokia 920 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Workflow ideas
I think the idea that multiple asset numbers could be in the Short Desc or Details could get involved. But if the LIKE %asset number% comparison would pick any of them up it should work ok. David From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Palla Sent: Tuesday, January 21, 2014 4:33 PM To: arslist@ARSLIST.ORG Subject: Re: Workflow ideas ** Drew is well thought out on this one, but I have one question about the 'first part'... What is the sticky part? Wouldn't a one-time escalation handle this for you? Then as assets are added a filter could do the look-up. r From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Morrison, David A. Sent: Tuesday, January 21, 2014 3:20 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Workflow ideas ** Thanks for the response. This is the way I was leaning toward myself, and as you said the multiple assets at one time could get sticky. David Morrison ETSU From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Drew Shuller Sent: Tuesday, January 21, 2014 3:29 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Workflow ideas ** Hi David. You'll need a new form that will include the asset number and a field for warranty end date. Load your assets into that, and do a real time lookup from your HD form against the new form. That will tell you if the asset is in warranty. For reporting, do a join, either with a Remedy join form or a db join with a Remedy View form. The first part can be done with multiple assets at one time, but that's out of my reach. Drew Shuller SCAB Honduras -- Sent from MetroMail using my Nokia 920 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Workflow ideas
Yup. that sounds right to me. Consider a filtering mechanism triggered by your lookup escalation or filter. With the mechanism you could do all sorts of tasks like: parse the fields (Short Desc and Details), count the number of asset numbers, and then iterate through the count to grab each one individually. Remember you can set filters to be asynchronous and not use phasing, allowing you to control the order they run in. You could have a handful of filters that capture a variety of issues, possibilities or concerns. Within that architecture you would be able to add another requirement later if it came up. Kool beans. r From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Morrison, David A. Sent: Tuesday, January 21, 2014 3:37 PM To: arslist@ARSLIST.ORG Subject: Re: Workflow ideas ** I think the idea that multiple asset numbers could be in the Short Desc or Details could get involved. But if the LIKE %asset number% comparison would pick any of them up it should work ok. David From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Palla Sent: Tuesday, January 21, 2014 4:33 PM To: arslist@ARSLIST.ORG Subject: Re: Workflow ideas ** Drew is well thought out on this one, but I have one question about the 'first part'. What is the sticky part? Wouldn't a one-time escalation handle this for you? Then as assets are added a filter could do the look-up. r From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Morrison, David A. Sent: Tuesday, January 21, 2014 3:20 PM To: arslist@ARSLIST.ORG Subject: Re: Workflow ideas ** Thanks for the response. This is the way I was leaning toward myself, and as you said the multiple assets at one time could get sticky. David Morrison ETSU From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Drew Shuller Sent: Tuesday, January 21, 2014 3:29 PM To: arslist@ARSLIST.ORG Subject: Re: Workflow ideas ** Hi David. You'll need a new form that will include the asset number and a field for warranty end date. Load your assets into that, and do a real time lookup from your HD form against the new form. That will tell you if the asset is in warranty. For reporting, do a join, either with a Remedy join form or a db join with a Remedy View form. The first part can be done with multiple assets at one time, but that's out of my reach. Drew Shuller SCAB Honduras -- Sent from MetroMail using my Nokia 920 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Development Question
Seemed to have stumped myself In a multi tenated solution i've created a new panel on the HPD:Help Desk form, added a panel holder and additional panels within that. The new panel is only visible to members of one company. The People records have the Company listed in the Access Restictions box of there people record. To establish the permissions for this tab, I mapped a role to a group and through DEV studio set permissions for the Panel so that role/group only have access. In our DEV environment where i developed this, it works like a dream, if you have the company listed in your people record under access restrictions no problem you can view the tab and you can log and search for tickets for that company. If you don't you can't see the tab/panel and you can't log tickets for that company. When i've moved this through into our Test environment, users with the correct access restrictions can create and search tickets for this company but can't view the new tab/panel. As the administrator i can. Permissions of the form are identical. Can't fathom out if i've missed something out, done something in DEV that i've forgotten to move through any ideas? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: [EXTERNAL] Development Question
Simon: The only suggestion I'd have is to try resetting the access restriction for the user in your TEST environment, i.e. remove it, save the People record, then re-add it and resave the People record. I can't tell you the number of flaky little access-type problems I've solved doing that little dance with permissions and anything else that gives or removes access. Good luck! Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Reporting Specialist Albuquerque, NM USA nkst...@sandia.gov ITSM 7.6.04 SP2 – Windows 2003 – SQL Server 2008 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Simon Ellis Sent: Tuesday, January 21, 2014 4:31 PM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] Development Question Seemed to have stumped myself In a multi tenated solution i've created a new panel on the HPD:Help Desk form, added a panel holder and additional panels within that. The new panel is only visible to members of one company. The People records have the Company listed in the Access Restictions box of there people record. To establish the permissions for this tab, I mapped a role to a group and through DEV studio set permissions for the Panel so that role/group only have access. In our DEV environment where i developed this, it works like a dream, if you have the company listed in your people record under access restrictions no problem you can view the tab and you can log and search for tickets for that company. If you don't you can't see the tab/panel and you can't log tickets for that company. When i've moved this through into our Test environment, users with the correct access restrictions can create and search tickets for this company but can't view the new tab/panel. As the administrator i can. Permissions of the form are identical. Can't fathom out if i've missed something out, done something in DEV that i've forgotten to move through any ideas? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Development Question
Simon, Are the Group IDs on the Group form for the Company in question the same between your Dev and Test environments? Thad On Tue, Jan 21, 2014 at 3:30 PM, Simon Ellis simon.el...@telecom.co.nzwrote: Seemed to have stumped myself In a multi tenated solution i've created a new panel on the HPD:Help Desk form, added a panel holder and additional panels within that. The new panel is only visible to members of one company. The People records have the Company listed in the Access Restictions box of there people record. To establish the permissions for this tab, I mapped a role to a group and through DEV studio set permissions for the Panel so that role/group only have access. In our DEV environment where i developed this, it works like a dream, if you have the company listed in your people record under access restrictions no problem you can view the tab and you can log and search for tickets for that company. If you don't you can't see the tab/panel and you can't log tickets for that company. When i've moved this through into our Test environment, users with the correct access restrictions can create and search tickets for this company but can't view the new tab/panel. As the administrator i can. Permissions of the form are identical. Can't fathom out if i've missed something out, done something in DEV that i've forgotten to move through any ideas? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Development Question
Think I've found the problem On the Group form the group type was set as none, where as in DEV it was set as Change, everything else was the same. Flicking between the two allowed the panel tab to become visible Now noted for when I release to staging and prod Cheers Simon From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser Sent: Wednesday, 22 January 2014 2:25 p.m. To: arslist@ARSLIST.ORG Subject: Re: Development Question ** Simon, Are the Group IDs on the Group form for the Company in question the same between your Dev and Test environments? Thad On Tue, Jan 21, 2014 at 3:30 PM, Simon Ellis simon.el...@telecom.co.nzmailto:simon.el...@telecom.co.nz wrote: Seemed to have stumped myself In a multi tenated solution i've created a new panel on the HPD:Help Desk form, added a panel holder and additional panels within that. The new panel is only visible to members of one company. The People records have the Company listed in the Access Restictions box of there people record. To establish the permissions for this tab, I mapped a role to a group and through DEV studio set permissions for the Panel so that role/group only have access. In our DEV environment where i developed this, it works like a dream, if you have the company listed in your people record under access restrictions no problem you can view the tab and you can log and search for tickets for that company. If you don't you can't see the tab/panel and you can't log tickets for that company. When i've moved this through into our Test environment, users with the correct access restrictions can create and search tickets for this company but can't view the new tab/panel. As the administrator i can. Permissions of the form are identical. Can't fathom out if i've missed something out, done something in DEV that i've forgotten to move through any ideas? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy 8.1 ITSM upgrade Error
Hi Philip, Let's work offline and we will like to verify the Zip All Logs collected using maintenance tool. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
CPU utilization sometimes goes upto 100%
Hello All, In my SQL logging each of the following statements are taking over 4 hours; SELECT T8.C1 FROM T8 WHERE ((T8.C8 = N'BR-CHK-CONFIG') AND (T8.C501 = N'SG-Check-Config')) ORDER BY C1 ASC SELECT T8.C1 FROM T8 WHERE ((T8.C8 = N'BR-CHK-CONFIG') AND (T8.C501 = N'SG-Check-Config')) ORDER BY C1 ASC SELECT T8.C1 FROM T8 WHERE ((T8.C8 = N'BR-CHK-CONFIG') AND (T8.C501 = N'SG-Check-Config')) ORDER BY C1 ASC SELECT T8.C1 FROM T8 WHERE ((T8.C8 = N'BR-CHK-CONFIG') AND (T8.C501 = N'SG-Check-Config')) ORDER BY C1 ASC During such time, the CPU utilization becomes very high, almost reaching 100%. The T8 table is Application Pending. The co-rresponding API logging (against the form Application Pending) does not show the same delay or lag. We ran the log files using the arloganalyzer. The field T8.C8 is Category field and the field T8.C501 is Command field. The category BR-CHK-CONFIG refers to BRIE (SLM). Could someone please help us out on why these are taking so much time and why the CPU is going so high? Thanks and Regards, Sonia. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: CPU utilization sometimes goes upto 100%
sorry, i missed the server details; ARS/ITSM/RKM 7.5 on Windows 2k8 RAM is 12 GB. The databse is SQL 2k8 on another separate machine, having 12 GB RAM. On Wednesday, 22 January 2014, 12:24, Jennifer Varkey sonia_m...@yahoo.co.uk wrote: Hello All, In my SQL logging each of the following statements are taking over 4 hours; SELECT T8.C1 FROM T8 WHERE ((T8.C8 = N'BR-CHK-CONFIG') AND (T8.C501 = N'SG-Check-Config')) ORDER BY C1 ASC SELECT T8.C1 FROM T8 WHERE ((T8.C8 = N'BR-CHK-CONFIG') AND (T8.C501 = N'SG-Check-Config')) ORDER BY C1 ASC SELECT T8.C1 FROM T8 WHERE ((T8.C8 = N'BR-CHK-CONFIG') AND (T8.C501 = N'SG-Check-Config')) ORDER BY C1 ASC SELECT T8.C1 FROM T8 WHERE ((T8.C8 = N'BR-CHK-CONFIG') AND (T8.C501 = N'SG-Check-Config')) ORDER BY C1 ASC During such time, the CPU utilization becomes very high, almost reaching 100%. The T8 table is Application Pending. The co-rresponding API logging (against the form Application Pending) does not show the same delay or lag. We ran the log files using the arloganalyzer. The field T8.C8 is Category field and the field T8.C501 is Command field. The category BR-CHK-CONFIG refers to BRIE (SLM). Could someone please help us out on why these are taking so much time and why the CPU is going so high? Thanks and Regards, Sonia. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Reference Server clarification
Hi Ken, The reference server is to restore any base objects that have been converted to an overlay by BPCU, therefore the reference server is a clean install of the version you are upgrading to 8.1. The system will the overlay object, but BMC recommends that you have the original base object in the system also (although it is optional). Acquiring origin objects (optional) In this stage, which is optional, acquire unmodified origin objects onto a reference server. The origin objects are used to compare with your overlay objects. After completing this stage, you can compare the overlays on your staging server to unmodified origin objects on the reference server. This allows you to see exactly what has changed in any object. Restoring origin objects on staging server (optional) In this stage, which is optional, move the new version's origin objects from your reference server to your staging server. If you perform the procedures in this stage, when your upgrade is complete, you can run either the unmodified version of the application using only origin objects, or you can run your customized version that uses overlays in place of overlaid origin objects. After completing this stage, you have acquired copies of all of your origin objects in their original state. This does not affect any overlays that you created. _ Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken Sent: 21 January 2014 18:54 To: arslist@ARSLIST.ORG Subject: Reference Server clarification ** (dumb) question.. We are in an upgrade from non-overlay system to 8.1 were we restored a copy of the prod DB onto a staging server and upgraded ARS to 8.1. In the stage that talk about running BPCU then setting up an clean OOB reference server to re-import the origin objects (for objects were BPCU created an overlay), should the reference server be an old 7.x server or 8.1? I am thinking the old 7.x since I haven't run the application upgrades yet. However, I believe this step is optional. What is really the benefit of restoring those origin objects (especially since the upgrade is going to wipe them out (most of them I assume)? Thanks Ken _ Confidentiality Requirement: This communication, including any attachment(s), may contain confidential information and is for the sole use of the intended recipient(s). If you are not the intended recipient, you are hereby notified that you have received this communication in error and any unauthorized review, use, disclosure, dissemination, distribution or copying of it or its contents is strictly prohibited. If you have received this communication in error, please notify the sender immediately by telephone or e-mail and destroy all copies of this communication and any attachments. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
