Re: ARS 8 Text Validation
Hi, This should always work, and has always worked: Run If: (NOT 'Field' LIKE [^ ][^ ][^ ][^ ][^ ][^ ]%) Now the spaces seems a little redundant. In a client, you can not enter spaces only, the client will truncate leading and trailing whitespace. API-programs could send in leading/trailing whitespace though. If you skip the non-space validation, you can use underscores to match anything: Run If: (NOT 'Field' LIKE ___%) Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Have there been any new operators to assist in string evaluation in v8.x? I have the old classic requirement on character fields with 0 data length: User must enter at least 7 characters in the field. Validation must ensure that the data entered is not just spaces to get past the validation. I have the table of 7.6.x functions and wanted to check if a nicer/cleaner single one existed yet? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Strcturing CMDB data
Do not had uniqueness on any of the CMDB fields because this will create issues post reconciliation. As you know that Reconciliation does an Identify and merge , so your Source dataset CI gets reconciles into target Dataset which is always Asset then it will have issues for Unique fields. I hope this clarifies, so I would recommend not to add Unique Index on any out of the box fields as well as custom fields. What is the use case behind making it Unique ? -Thanks Yogesh -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sweety Sent: Wednesday, March 26, 2014 3:36 AM To: arslist@ARSLIST.ORG Subject: Strcturing CMDB data Hi Experts, Is there any document which specifies each class of CMDB there must be some fields which needs to be unique? I am planning to make 'Name' field as unique for all my CIs in my organization, do you see any challenges here? Please share how you structured your CMDB data in your organization? I am not able to find much help to maintain unique CIs in my organization. Kindly share your ideas ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Strcturing CMDB data
Did not realize that I am putting it in this way. Defining a unique fields as Name means I am planning to add name in all the rulesets of identity activity. I really does not mean to define a unique index. Can you tell me a case where two CIs can have same name? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Strcturing CMDB data
Have it in combination with DatsetID. -Original Message- From: Sweety [mailto:sweetykhann...@gmail.com] Sent: Wednesday, March 26, 2014 3:51 PM To: arslist@ARSLIST.ORG; Somavanshi, Yogesh Subject: Re: Strcturing CMDB data Did not realize that I am putting it in this way. Defining a unique fields as Name means I am planning to add name in all the rulesets of identity activity. I really does not mean to define a unique index. Can you tell me a case where two CIs can have same name? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Strcturing CMDB data
Yes, sure. So the qualification can be; Name != $NULL$ and Name=$Name$ and Dataset = $Dataset$ (rough qualification) I am on single tenancy, no multiple companies involved. I heard that there are cases where two CIs have same name but really not sure if its true or not. Do you have any idea about it? BMC_SoftwareServer or BMC_DataBase ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
ARERR 9351 error
Team, I have faced an issue when I access the remedy from web url.please refer the below issue info. unable to setup data connection, which is preventing the application from working correctly. HTTP communication Error: 500 (ARERR 9351). have checked the config.properties and checked arsystem.xmlhttp.get =false. Can you please help to resolve the issue. Regards, Suresh Loganathan. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ARERR 9351 error
There is no team here to work on your issues. We all are just friends here and help us each other. Never say team again. Regarding your issue, check with your network team or use fiddler log to trace the issue. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Integration SCCM and CMDB
I would suggest using Atrium Integrator rather than AIE. You didn't mention what version of ARS and ITSM you are on but since AIE is basically being retired you may want to go ahead and get familiar with AI. I haven't tried it since 7.6.4 just came out, and it mostly worked then but I imagine it's completely functional now. For the record, we're investigating the Seamless Data Pump (who I believe is owned by someone else now.) One of the main benefits to us is that it makes a separation of duties easier. If we used AI or AIE then not only do we (the Remedy team) have to maintain the software, but also the mappings, the normalization, etc. With this, we have sort of neutral ground and they provide basically normalization mapping spreadsheets so the users can do it themselves for their Product data so they can do license management. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Koyb P. Liabt Sent: Tuesday, March 25, 2014 12:40 PM To: arslist@ARSLIST.ORG Subject: Integration SCCM and CMDB ** Hi, I am trying to bring data from SCCM into the CMDB. Would it be better to use AIE, or a script, write a program to bring the computer system, software, processor, Network devices, etc...into the CMDB. I do not want to use any third party tools like the Seamless Connector, so I was curious if any other companies have come up with any good solutions that brings the data from SCCM into the CMDB. _ARSlist: Where the Answers Are and have been for 20 years_ Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ARERR 9351 error
Sweety, Thanks for your email. I have asked the fix only.:) Need recommendations to fix this issue. Regards, Suresh L On Mar 26, 2014 5:03 PM, Sweety sweetykhann...@gmail.com wrote: There is no team here to work on your issues. We all are just friends here and help us each other. Never say team again. Regarding your issue, check with your network team or use fiddler log to trace the issue. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Significance of Development cache mode
Hi Experts, Can you someone let me know the significance of Development cache mode. Does this have an effect on the application server performance ? When this option needs to be enabled ? How is this different from the normal mode ( dev cache mode = disabled) ? Regards PB ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ARERR 9351 error
Sweety, I have always considered the ARSList to be a team of sorts, not in the same way as the on you might be paid to work on of course, but a team none the less. On Mar 26, 2014 5:33 AM, Sweety sweetykhann...@gmail.com wrote: There is no team here to work on your issues. We all are just friends here and help us each other. Never say team again. Regarding your issue, check with your network team or use fiddler log to trace the issue. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Map TIMESTAMP keyword as default value for PDT Variable
No luck? Still converts to the literal Timestamp, just in double quotes. -- Thank You, Chris Danaceau FINRA 240-386-6728 (desk) 301-367-8949 (cell) Remedy FAQhttp://wiki.finra.org/confluence/display/TechOpsCtr/Remedy+FAQ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joel Sender Sent: Wednesday, March 26, 2014 12:51 AM To: arslist@ARSLIST.ORG Subject: Re: Map TIMESTAMP keyword as default value for PDT Variable ** Try putting it in double-quotes: $TIMESTAMP$ HTH, Joel Joel Senderjdsen...@earthlink.netmailto:jdsen...@earthlink.net 310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Danaceau, Chris Sent: Tuesday, March 25, 2014 11:22 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Map TIMESTAMP keyword as default value for PDT Variable ** Hi Listers, I'm trying to map the current $TIMESTAMP$ as the default value for a variable that maps to the Scheduled Start Date on a Change Request ticket created from a Service Request. If I use $TIMESTAMP$ it is converted immediately to the current Timestamp. Obviously not what I want. I'm trying to get it to convert at runtime. If I use $\TIMESTAMP$ the application doesn't know what to do. I get the following from the process Error dialog: 1441138: , The scheduled start time comes before the earliest start time or the requested start time. Correct the data before proceeding.; The application apparently doesn't know what to do with that either.Any ideas to effectively set the current $TIMESTAMP$ each time the PDT is called? I'm on an OnDemand environment, SRM 7.6.04. -- Thank You, Chris Danaceau FINRA Remedy FAQhttp://wiki.finra.org/confluence/display/TechOpsCtr/Remedy+FAQ Confidentiality Notice: This email, including attachments, may include non-public, proprietary, confidential or legally privileged information. If you are not an intended recipient or an authorized agent of an intended recipient, you are hereby notified that any dissemination, distribution or copying of the information contained in or transmitted with this e-mail is unauthorized and strictly prohibited. If you have received this email in error, please notify the sender by replying to this message and permanently delete this e-mail, its attachments, and any copies of it immediately. You should not retain, copy or use this e-mail or any attachment for any purpose, nor disclose all or any part of the contents to any other person. Thank you _ARSlist: Where the Answers Are and have been for 20 years_ [http://static.avast.com/emails/avast-mail-stamp.png]http://www.avast.com/ This email is free from viruses and malware because avast! Antivirushttp://www.avast.com/ protection is active. _ARSlist: Where the Answers Are and have been for 20 years_ Confidentiality Notice: This email, including attachments, may include non-public, proprietary, confidential or legally privileged information. If you are not an intended recipient or an authorized agent of an intended recipient, you are hereby notified that any dissemination, distribution or copying of the information contained in or transmitted with this e-mail is unauthorized and strictly prohibited. If you have received this email in error, please notify the sender by replying to this message and permanently delete this e-mail, its attachments, and any copies of it immediately. You should not retain, copy or use this e-mail or any attachment for any purpose, nor disclose all or any part of the contents to any other person. Thank you ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
BIRT not rendering data
Hey Listers, We are running ITSM 8.x. Our users are suddenly getting a blank BIRT report on the screen, however, when the report is scheduled the data shows up fine in the report, just NOT to the screen. We recently updated the config properties to address the issues stated below, but the report had been working fine. The only other change that i know has occured are the recent Windows Updates. Is anyone else seen this issue or know which direction I should turn? Thanks for any help! Lost and confused in Seattle! *Solution* As of Mid-tier 7.6.4 SP2 (latest patch), these settings are available in config.properties,There are 3 properties that restrict report generation in Midtier depending on the version of midtier. These settings are valid for the 7.6.04 SP4 as well. These properties can be added/modified in MidtierInstallation/WEB-INF/classes/config.properties for further configuration. AR Reports: 1. arsystem.nativereport.onscreen_max_entries: This property determines the maximum number of records that will be rendered on the screen when a user chooses to view an AR Report. Scenarios of use a. arsystem.nativereport.onscreen_max_entries=2000 [Default Value - and this value will be used if the property is not present in config.properties] b. arsystem.nativereport.onscreen_max_entries=0 [Not recommended in production - This will disable all restriction on the number of records rendered on the screen] Note: The records rendered onscreen will be Only the first 2000 records will be rendered on screen if (for example) the property is set to 2000 *2. arsystem.FileExport_max_entries: This property determines the maximum number of records that will be exported (as CSV, ARX etc.) when a user chooses to export an AR Report.Scenarios of usea. arsystem.FileExport_max_entries=2000 [Default value - and this value will be used if the property is not present in config.properties]b. arsystem.FileExport_max_entries=0 [Not recommended in production - This will disable all restriction on the number of records exported]Note: The records exported will be the first 2000 records if (for example) the property is set to 2000Web Reports:3. arsystem.webreport.onscreen_max_entries: This property determines the number of records that will be shown onscreen and the number records that the user would be allowed to export when a user uses Midtier Web Reporting.Scenarios of usea. arsystem.webreport.onscreen_max_entries=2000 [Default value]b. arsystem.webreport.onscreen_max_entries=0 [Not recommended in production - This will disable all restriction on the number of records rendered on the screen. This value will be used if the property is not present in config.properties so it is recommended that this value be added for all production midtier instances.]Note: The records rendered on-screen or exported will be the first 2000 records if (for example) the property is set to 2000* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: List Menu Functionality
Even in the User tool I have always seen the type ahead to only be a single character. I tested on a 7.6.04 SP3 User Tool and (using your example) when I hit the r it jumps to the R data. I think I saw that the 8x was changed to work like you are wanting Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jay Rohrer Sent: Friday, March 21, 2014 8:39 AM To: arslist@ARSLIST.ORG Subject: List Menu Functionality ** In the WUT if you have an expanded List menu, you can type ahead to get to a specific section of values. As an example: If you type a g, you go to the first value that starts with g. If you type great, you go to the first value that starts with great. In the MT (ver 7.6.04 sp5) on either FF or IE, this only appears to work for a single character. I looked in the MT/WUT differences document but didn't see this mentioned. I searched the KB and communities but not knowing what to call this functionality I didn't get any meaningful results. Has this always been the case in MT? Did the Auto-Complete functionality deprecate this in MT? Or is this a bug? Thanks, Jay ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ARERR 9351 error
Can you ping the website successfully? Are you sure it's not a network issue? Can you get to your db from the WUT? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Suresh Loganathan Sent: Wednesday, March 26, 2014 7:18 AM To: arslist@ARSLIST.ORG Subject: ARERR 9351 error ** Team, I have faced an issue when I access the remedy from web url.please refer the below issue info. unable to setup data connection, which is preventing the application from working correctly. HTTP communication Error: 500 (ARERR 9351). have checked the config.properties and checked arsystem.xmlhttp.get =false. Can you please help to resolve the issue. Regards, Suresh Loganathan. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: BIRT Viewer Separate From Remedy
I have BIRT Designer installed on my desktop and create reports and run them through BIRT Designer and then take the .rptdesign file and add it to the Report form in the AR System. I've never used a BIRT Viewer to view Remedy reports outside of Remedy (unless it's in BIRT Designer). And it has to be BIRT Designer 2.5.1. Did you follow all the instructions in the white paper Using a BIRT Editor to Create or Modify Web Reports? Not sure if it will help with viewer, but there may be some info in there that you can use. Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Frank Caruso Sent: Tuesday, March 25, 2014 2:51 PM To: arslist@ARSLIST.ORG Subject: BIRT Viewer Separate From Remedy We are looking to deploy the BIRT Viewer on a server separate from Remedy. I have installed the BIRT viewer and added the three com.bmc.arsys jars to the lib folder. I also added the ojdb14.jar so that we can report directly against Oracle. The viewer is working fine for Oracle reports but not for Remedy reports. Although we use the same three JAR files when building the reports, and the reports we build work fine from Remedy web, the BIRT viewer errors out. Has anyone accomplished this? Thank you. Frank Caruso ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Significance of Development cache mode
Development cache mode is intended for servers whose main purpose is application development. It is unsuitable for servers with many application users in a production environment because user operations are blocked when administrative operations, such as form and workflow changes, occur. This is especially noticeable when many structures are changed, such as when an application is imported. This often gives the false impression that the server is hung. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Prathap Pb Sent: Wednesday, March 26, 2014 8:01 AM To: arslist@ARSLIST.ORG Subject: Significance of Development cache mode ** Hi Experts, Can you someone let me know the significance of Development cache mode. Does this have an effect on the application server performance ? When this option needs to be enabled ? How is this different from the normal mode ( dev cache mode = disabled) ? Regards PB _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ARERR 9351 error
Suresh, There is a very good article on this topic on Communities https://communities.bmc.com/community/bmcdn/bmc_atrium_and_foundation_technologies/bmc_remedy_ar_system/blog/2013/08/22/the-pulse-what-data-connection-is-arerr9351-really-trying-to-set-up On Wed, Mar 26, 2014 at 5:17 AM, Suresh Loganathan ersures...@gmail.comwrote: ** Team, I have faced an issue when I access the remedy from web url.please refer the below issue info. unable to setup data connection, which is preventing the application from working correctly. HTTP communication Error: 500 (ARERR 9351). have checked the config.properties and checked arsystem.xmlhttp.get =false. Can you please help to resolve the issue. Regards, Suresh Loganathan. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Data is not getting displayed in Flashboard
Hi Joe, I'm able to see the variables in the developer studio and the variable is added in the flash board in developer studio, But when try to see the same flash board in Mid-Tier i'm not getting any data and active variable is empty. Thanks, Dinesh kumar. On Fri, Mar 21, 2014 at 12:24 PM, Joe D'Souza jdso...@shyle.net wrote: ** One of the developers may have accidentally deleted the variable. Recreate it. Or if it is an OTB variable, import it from an original def file. Joe -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Dinesh Kumar *Sent:* Thursday, March 20, 2014 11:37 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Data is not getting displayed in Flashboard ** Hi All, Did any one faced this kind of issues in flashboard ? Thanks, Dinesh kumar. On Wed, Mar 19, 2014 at 10:44 PM, Dinesh Kumar guru...@gmail.com wrote: Hi All, We are not getting any data displayed in the flash board , when i try to see what variable is set into that particular flashboard i found active variable is missing. Can you please help me fix this issue. Please find the attached screen shot. Thanks, Dinesh kumar. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Integration SCCM and CMDB
We have the same setup, this is a standard import job to the CMDB. Depending on your version of ARS you will use AIE or AI. What we have found that works the best is to create a view of those systems you truly want in your CMDB within the SCCM database, then build your integration job based on that view. This way it keeps your CMDB clean of any unintended entries and makes your integration jobs on the ARS side much cleaner. Jim Coryat Senior Software Engineer Micron Technology, Inc. From: Roger Justice [mailto:rjust2...@aol.com] Sent: Tuesday, March 25, 2014 8:32 PM Subject: Re: Integration SCCM and CMDB ** There is an old integration SMS to CMDB located on the Communties web site. It will still work for SCCM and it uses AIE. -Original Message- From: Koyb P. Liabt tekkyto...@aol.commailto:tekkyto...@aol.com To: arslist arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Sent: Tue, Mar 25, 2014 9:30 pm Subject: Integration SCCM and CMDB ** Hi, I am trying to bring data from SCCM into the CMDB. Would it be better to use AIE, or a script, write a program to bring the computer system, software, processor, Network devices, etc...into the CMDB. I do not want to use any third party tools like the Seamless Connector, so I was curious if any other companies have come up with any good solutions that brings the data from SCCM into the CMDB. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Map TIMESTAMP keyword as default value for PDT Variable
Hi Chris, If you change request directly goes to implementation phase means You can try $TIMESTAMP$ + 3600 . Thanks, Dinesh kumar. On Wed, Mar 26, 2014 at 6:12 PM, Danaceau, Chris chris.danac...@finra.orgwrote: ** No luck? Still converts to the literal Timestamp, just in double quotes. -- Thank You, Chris Danaceau FINRA 240-386-6728 (desk) 301-367-8949 (cell) Remedy FAQhttp://wiki.finra.org/confluence/display/TechOpsCtr/Remedy+FAQ *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Joel Sender *Sent:* Wednesday, March 26, 2014 12:51 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Map TIMESTAMP keyword as default value for PDT Variable ** Try putting it in double-quotes: $TIMESTAMP$ HTH, *Joel* Joel Senderjdsen...@earthlink.net310.829.5552 *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Danaceau, Chris *Sent:* Tuesday, March 25, 2014 11:22 AM *To:* arslist@ARSLIST.ORG *Subject:* Map TIMESTAMP keyword as default value for PDT Variable ** Hi Listers, I'm trying to map the current $TIMESTAMP$ as the default value for a variable that maps to the Scheduled Start Date on a Change Request ticket created from a Service Request. If I use $TIMESTAMP$ it is converted immediately to the current Timestamp. Obviously not what I want. I'm trying to get it to convert at runtime. If I use $\TIMESTAMP$ the application doesn't know what to do. I get the following from the process Error dialog: 1441138: , The scheduled start time comes before the earliest start time or the requested start time. Correct the data before proceeding.; The application apparently doesn't know what to do with that either. Any ideas to effectively set the current $TIMESTAMP$ each time the PDT is called? I'm on an OnDemand environment, SRM 7.6.04. -- Thank You, Chris Danaceau FINRA Remedy FAQhttp://wiki.finra.org/confluence/display/TechOpsCtr/Remedy+FAQ Confidentiality Notice: This email, including attachments, may include non-public, proprietary, confidential or legally privileged information. If you are not an intended recipient or an authorized agent of an intended recipient, you are hereby notified that any dissemination, distribution or copying of the information contained in or transmitted with this e-mail is unauthorized and strictly prohibited. If you have received this email in error, please notify the sender by replying to this message and permanently delete this e-mail, its attachments, and any copies of it immediately. You should not retain, copy or use this e-mail or any attachment for any purpose, nor disclose all or any part of the contents to any other person. Thank you _ARSlist: Where the Answers Are and have been for 20 years_ -- http://www.avast.com/ This email is free from viruses and malware because avast! Antivirushttp://www.avast.com/protection is active. _ARSlist: Where the Answers Are and have been for 20 years_ Confidentiality Notice: This email, including attachments, may include non-public, proprietary, confidential or legally privileged information. If you are not an intended recipient or an authorized agent of an intended recipient, you are hereby notified that any dissemination, distribution or copying of the information contained in or transmitted with this e-mail is unauthorized and strictly prohibited. If you have received this email in error, please notify the sender by replying to this message and permanently delete this e-mail, its attachments, and any copies of it immediately. You should not retain, copy or use this e-mail or any attachment for any purpose, nor disclose all or any part of the contents to any other person. Thank you _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Strcturing CMDB data
You can do this, however by definition the name attribute in the CMDB is not unique. The dataset and reconciliation identity is the unique identifier for rows in CMDB datasets. If you still intend on moving forward with this approach, add the dataset ID and use the Fully Qualified Domain Name (FQDN) for the name of the CI. Jim Coryat x34655 -Original Message- From: Sweety [mailto:sweetykhann...@gmail.com] Sent: Tuesday, March 25, 2014 4:06 PM Subject: Strcturing CMDB data Hi Experts, Is there any document which specifies each class of CMDB there must be some fields which needs to be unique? I am planning to make 'Name' field as unique for all my CIs in my organization, do you see any challenges here? Please share how you structured your CMDB data in your organization? I am not able to find much help to maintain unique CIs in my organization. Kindly share your ideas ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: List Menu Functionality
With the 7.5 WUT I am able to type ahead a few characters on a couple of fields, but maybe it's because they have very large menus (over 15,000 items) so the matching is slow enough to take the extra character input - also, they're set to match anywhere (if that's a factor). Other fields only take the first character. But the same action on the midtier doesn't seem to work the same way - it only matches the first character even on the large menus. (In this case these fields aren't using auto-complete.) David D. David Durling University of Georgia -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Wednesday, March 26, 2014 10:13 AM To: arslist@ARSLIST.ORG Subject: Re: List Menu Functionality Even in the User tool I have always seen the type ahead to only be a single character. I tested on a 7.6.04 SP3 User Tool and (using your example) when I hit the r it jumps to the R data. I think I saw that the 8x was changed to work like you are wanting Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jay Rohrer Sent: Friday, March 21, 2014 8:39 AM To: arslist@ARSLIST.ORG Subject: List Menu Functionality ** In the WUT if you have an expanded List menu, you can type ahead to get to a specific section of values. As an example: If you type a g, you go to the first value that starts with g. If you type great, you go to the first value that starts with great. In the MT (ver 7.6.04 sp5) on either FF or IE, this only appears to work for a single character. I looked in the MT/WUT differences document but didn't see this mentioned. I searched the KB and communities but not knowing what to call this functionality I didn't get any meaningful results. Has this always been the case in MT? Did the Auto-Complete functionality deprecate this in MT? Or is this a bug? Thanks, Jay ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
How can I increase user adoption?
Howdy list! I recently came into a new environment where the user base (IT users only) are not very inclined to use Remedy unless they absolutely, positively must (such as for change requests). I am looking for any ideas to help me increase user adoption across the IT department which happens to have lots of *nix people who have a built-in bias for a CLI (so any GUI will have an uphill battle). Unfortunately our environment is ARS 7.1 with ITSM 7.0.3 so that's sort of strike one against me. It appears that most users are still using the Windows User Tool (WUT) which in my mind is strike two since we are living in an era of browser-based apps and in general the WUT interface just looks old. IMO users are missing out on opportunities for tracking and metrics that could be very useful for them just because they dislike the UI. I am thinking that maybe as I get to know my user base I try to push them towards the mid-tier as a first step, that is one less fat client running on their desktop. I am hoping to get the upgrade project to 8.1 into the initial planning stages soon but it will be quite a while before we are ready to start any actual work. (On a side note my plan is to stand up a fresh 8.1 server, copy over/recreate our customizations (as overlays where necessary) and then migrate the data using rrr|Chive.) In the meantime is it worth investigating the possibility of running a newer version of mid-tier against my 7.1 app server? I'm not sure if there are any visual or usability enhancements to be gained by doing so and don't want to waste time looking up compatibility charts if there's little to no improvement down this path. Any and all suggestions are welcome and feel free to toss a raspberry my way for still being on 7.1 (long story that I don't want to relate, suffice to say that I inherited the environment as did my predecessor.) I did start a complementary topic over at BMC Communities just on the off chance that there are people with valuable information there who don't read the ARSList (although I can't imagine why). https://communities.bmc.com/message/414397 Thanks, Rick _ Rick Westbrock Remedy Administrator | IT Department 24 Hour Fitness USA, Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: List Menu Functionality
Sometime this is very annoying as after every letter you type it wait for some time and comes back with suggestion. In 8.x Auto complete property is there which says Auto complete after Keystrokes and you can specify how many letters I have not yet validated it. you might want to test this and see if it works. In 8.x SRM there is a Configuration setting which allows controlling this behavior Preferences--Request Entry-- Type Ahead in the Search Menu. Thanks Ravi Date: Wed, 26 Mar 2014 15:24:21 + From: durl...@uga.edu Subject: Re: List Menu Functionality To: arslist@ARSLIST.ORG With the 7.5 WUT I am able to type ahead a few characters on a couple of fields, but maybe it's because they have very large menus (over 15,000 items) so the matching is slow enough to take the extra character input - also, they're set to match anywhere (if that's a factor). Other fields only take the first character. But the same action on the midtier doesn't seem to work the same way - it only matches the first character even on the large menus. (In this case these fields aren't using auto-complete.) David D. David Durling University of Georgia -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Wednesday, March 26, 2014 10:13 AM To: arslist@ARSLIST.ORG Subject: Re: List Menu Functionality Even in the User tool I have always seen the type ahead to only be a single character. I tested on a 7.6.04 SP3 User Tool and (using your example) when I hit the r it jumps to the R data. I think I saw that the 8x was changed to work like you are wanting Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jay Rohrer Sent: Friday, March 21, 2014 8:39 AM To: arslist@ARSLIST.ORG Subject: List Menu Functionality ** In the WUT if you have an expanded List menu, you can type ahead to get to a specific section of values. As an example: If you type a g, you go to the first value that starts with g. If you type great, you go to the first value that starts with great. In the MT (ver 7.6.04 sp5) on either FF or IE, this only appears to work for a single character. I looked in the MT/WUT differences document but didn't see this mentioned. I searched the KB and communities but not knowing what to call this functionality I didn't get any meaningful results. Has this always been the case in MT? Did the Auto-Complete functionality deprecate this in MT? Or is this a bug? Thanks, Jay ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
[ADV] ARSmarts, a remedy for alcoholism ...
Hello List, Recently, one of our users lost his ARSmarts license (new computer or something ...). I received a mail that said: /Could you please generate for me a new license ASAP?// //I tried to understand a piece of workflow without ARSmarts, and this caused me to drink heavily. Please help :-) :-) // / I found it quite funny ;-). Best regards, Kaïs kais.albas...@arsmarts.com www.arsmarts.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ARERR 9351 error
Sweety, Need to tell one info. I know, we are all friends. This community gave resolution when I was in embarrassment situation. I honor each and every one in this community. Team word is not bad word. if you are taking wrong, I will not take any responsibility. if you know the resolution then post, not then please be patience. Believe, you will understand. Regards, Suresh Loganathan. On Mar 26, 2014 6:05 PM, LJ LongWing lj.longw...@gmail.com wrote: ** Sweety, I have always considered the ARSList to be a team of sorts, not in the same way as the on you might be paid to work on of course, but a team none the less. On Mar 26, 2014 5:33 AM, Sweety sweetykhann...@gmail.com wrote: There is no team here to work on your issues. We all are just friends here and help us each other. Never say team again. Regarding your issue, check with your network team or use fiddler log to trace the issue. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Integration SCCM and CMDB
** Our company is staying fixed on 7.6.4, and does not plan to upgrade any time soon. Any idea when AIE is being retired? I can load the data through AIE, so is I assume there is a way in AIE to build logic so that if the CI is no longer in SCCM during the last scan, we can remove this CI's from the dataset in the CMDB. Is this a difficult task to do? The team has the Seamless Data Pump and are going to replace it. Through experience, the Remedy Developer ends up working with the Seamless Pump to some degree also for troubleshooting, log analysis, and resolving any technical issues. ** I would suggest using Atrium Integrator rather than AIE. You didn’t mention what version of ARS and ITSM you are on but since AIE is basically being retired you may want to go ahead and get familiar with AI. I haven’t tried it since 7.6.4 just came out, and it mostly worked then but I imagine it’ s completely functional now. For the record, we’re investigating the Seamless Data Pump (who I believe is owned by someone else now.) One of the main benefits to us is that it makes a separation of duties easier. If we used AI or AIE then not only do we (the Remedy team) have to maintain the software, but also the mappings, the normalization, etc. With this, we have sort of neutral ground and they provide basically normalization mapping spreadsheets so the users can do it themselves for their Product data so they can do license management. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Koyb P. Liabt Sent: Tuesday, March 25, 2014 12:40 PM To: _arslist@ARSLIST.ORG_ (mailto:arslist@ARSLIST.ORG) Subject: Integration SCCM and CMDB ** Hi, I am trying to bring data from SCCM into the CMDB. Would it be better to use AIE, or a script, write a program to bring the computer system, software, processor, Network devices, etc...into the CMDB. I do not want to use any third party tools like the Seamless Connector, so I was curious if any other companies have come up with any good solutions that brings the data from SCCM into the CMDB. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: How can I increase user adoption?
Find the most overworked group. The one that really needs additional staff and are not able to provide proof. Tell them that if they document what they do, incidents and requests, they stand a better chance of getting new team members than without back-up documentation. We have several teams here that were able to hire new FTE because they had proof of all the work they do! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock Sent: Wednesday, March 26, 2014 10:48 AM To: arslist@ARSLIST.ORG Subject: How can I increase user adoption? ** Howdy list! I recently came into a new environment where the user base (IT users only) are not very inclined to use Remedy unless they absolutely, positively must (such as for change requests). I am looking for any ideas to help me increase user adoption across the IT department which happens to have lots of *nix people who have a built-in bias for a CLI (so any GUI will have an uphill battle). Unfortunately our environment is ARS 7.1 with ITSM 7.0.3 so that's sort of strike one against me. It appears that most users are still using the Windows User Tool (WUT) which in my mind is strike two since we are living in an era of browser-based apps and in general the WUT interface just looks old. IMO users are missing out on opportunities for tracking and metrics that could be very useful for them just because they dislike the UI. I am thinking that maybe as I get to know my user base I try to push them towards the mid-tier as a first step, that is one less fat client running on their desktop. I am hoping to get the upgrade project to 8.1 into the initial planning stages soon but it will be quite a while before we are ready to start any actual work. (On a side note my plan is to stand up a fresh 8.1 server, copy over/recreate our customizations (as overlays where necessary) and then migrate the data using rrr|Chive.) In the meantime is it worth investigating the possibility of running a newer version of mid-tier against my 7.1 app server? I'm not sure if there are any visual or usability enhancements to be gained by doing so and don't want to waste time looking up compatibility charts if there's little to no improvement down this path. Any and all suggestions are welcome and feel free to toss a raspberry my way for still being on 7.1 (long story that I don't want to relate, suffice to say that I inherited the environment as did my predecessor.) I did start a complementary topic over at BMC Communities just on the off chance that there are people with valuable information there who don't read the ARSList (although I can't imagine why). https://communities.bmc.com/message/414397 Thanks, Rick _ Rick Westbrock Remedy Administrator | IT Department 24 Hour Fitness USA, Inc. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: How can I increase user adoption?
What's the management like there? That's really where it has to start. There are so many self-help and self-improvement books out there specifically because we humans are so bad at it. ITSM is basically self-improvement for I.T. so it will suffer from neglect in the same way if there isn't sufficient pressure to stick with it. So for management, they need to be the ones driving this thing. Claire mentioned hiring new people to help overworked folks. That's a double-edged sword because it reduces job security for the I.T. hero types, but helps out management who need to identify if people are underworked or overworked. It helps find reoccurring problems and get them truly fixed rather than have people do workarounds over and over. From an upper I.T. management perspective, if they aren't doing some form of ITSM, they really don't have control of their organization. As a result, the most successful shops I've seen are where usage of something like Remedy is a requirement from the top. Upgrading will be good, but the Windows User Tool won't work with ITSM on 7.6.4 or 8.1 so you have to be prepared for that. However, there's not really any additional functionality that you will gain which will impress the BOFH unix types. If you had people who were more into Twitter and mobile phones and stuff you'd probably be able to get them on board from a technical standpoint, but you have the exact opposite. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock Sent: Wednesday, March 26, 2014 10:48 AM To: arslist@ARSLIST.ORG Subject: How can I increase user adoption? ** Howdy list! I recently came into a new environment where the user base (IT users only) are not very inclined to use Remedy unless they absolutely, positively must (such as for change requests). I am looking for any ideas to help me increase user adoption across the IT department which happens to have lots of *nix people who have a built-in bias for a CLI (so any GUI will have an uphill battle). Unfortunately our environment is ARS 7.1 with ITSM 7.0.3 so that's sort of strike one against me. It appears that most users are still using the Windows User Tool (WUT) which in my mind is strike two since we are living in an era of browser-based apps and in general the WUT interface just looks old. IMO users are missing out on opportunities for tracking and metrics that could be very useful for them just because they dislike the UI. I am thinking that maybe as I get to know my user base I try to push them towards the mid-tier as a first step, that is one less fat client running on their desktop. I am hoping to get the upgrade project to 8.1 into the initial planning stages soon but it will be quite a while before we are ready to start any actual work. (On a side note my plan is to stand up a fresh 8.1 server, copy over/recreate our customizations (as overlays where necessary) and then migrate the data using rrr|Chive.) In the meantime is it worth investigating the possibility of running a newer version of mid-tier against my 7.1 app server? I'm not sure if there are any visual or usability enhancements to be gained by doing so and don't want to waste time looking up compatibility charts if there's little to no improvement down this path. Any and all suggestions are welcome and feel free to toss a raspberry my way for still being on 7.1 (long story that I don't want to relate, suffice to say that I inherited the environment as did my predecessor.) I did start a complementary topic over at BMC Communities just on the off chance that there are people with valuable information there who don't read the ARSList (although I can't imagine why). https://communities.bmc.com/message/414397 Thanks, Rick _ Rick Westbrock Remedy Administrator | IT Department 24 Hour Fitness USA, Inc. _ARSlist: Where the Answers Are and have been for 20 years_ Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: How can I increase user adoption?
Rick, You have sort of answered your own question. Making the Remedy application web driven, would certainly get a more positive response from your UNIX users. Is your application mobile enabled? That could be another great tool. While many users may complain of yet another fat tool on their PC's they probably will have less to complain if they have to install an application on their mobile device, especially if that mobile device they use is a corporate device. Another approach is customizing your application to make it partially email driven wherein you let the users interact with the application through emails. The other are management strategies like that what Sanford pointed out. Try getting management that have control on company or department policies involved and explain to them the need for driving the users to use the application and its benefits. That usually is the biggest game winner. There could be no other more powerful tool than enforcing a policy - afterall that would mean it would make it an official part of their day to day activities. Work out an incentive program. One that comes to mind is awarding the most responsible user of the month an iPad or an Android tablet that he is given to use to keep, if your company loans such devices to users to perform tasks when on the move. I might call that program RUM :-) - Responsible User of the Month.. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Wednesday, March 26, 2014 1:29 PM To: arslist@ARSLIST.ORG Subject: Re: How can I increase user adoption? Find the most overworked group. The one that really needs additional staff and are not able to provide proof. Tell them that if they document what they do, incidents and requests, they stand a better chance of getting new team members than without back-up documentation. We have several teams here that were able to hire new FTE because they had proof of all the work they do! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock Sent: Wednesday, March 26, 2014 10:48 AM To: arslist@ARSLIST.ORG Subject: How can I increase user adoption? ** Howdy list! I recently came into a new environment where the user base (IT users only) are not very inclined to use Remedy unless they absolutely, positively must (such as for change requests). I am looking for any ideas to help me increase user adoption across the IT department which happens to have lots of *nix people who have a built-in bias for a CLI (so any GUI will have an uphill battle). Unfortunately our environment is ARS 7.1 with ITSM 7.0.3 so that's sort of strike one against me. It appears that most users are still using the Windows User Tool (WUT) which in my mind is strike two since we are living in an era of browser-based apps and in general the WUT interface just looks old. IMO users are missing out on opportunities for tracking and metrics that could be very useful for them just because they dislike the UI. I am thinking that maybe as I get to know my user base I try to push them towards the mid-tier as a first step, that is one less fat client running on their desktop. I am hoping to get the upgrade project to 8.1 into the initial planning stages soon but it will be quite a while before we are ready to start any actual work. (On a side note my plan is to stand up a fresh 8.1 server, copy over/recreate our customizations (as overlays where necessary) and then migrate the data using rrr|Chive.) In the meantime is it worth investigating the possibility of running a newer version of mid-tier against my 7.1 app server? I'm not sure if there are any visual or usability enhancements to be gained by doing so and don't want to waste time looking up compatibility charts if there's little to no improvement down this path. Any and all suggestions are welcome and feel free to toss a raspberry my way for still being on 7.1 (long story that I don't want to relate, suffice to say that I inherited the environment as did my predecessor.) I did start a complementary topic over at BMC Communities just on the off chance that there are people with valuable information there who don't read the ARSList (although I can't imagine why). https://communities.bmc.com/message/414397 Thanks, Rick _ Rick Westbrock Remedy Administrator | IT Department 24 Hour Fitness USA, Inc. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: [ADV] ARSmarts, a remedy for alcoholism ...
He is allowed to drink at work? Nice!! Whats he complaining about! Maybe the beer isnt free.. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Support Sent: Wednesday, March 26, 2014 12:01 PM To: arslist@ARSLIST.ORG Subject: [ADV] ARSmarts, a remedy for alcoholism ... Hello List, Recently, one of our users lost his ARSmarts license (new computer or something ...). I received a mail that said: Could you please generate for me a new license ASAP? I tried to understand a piece of workflow without ARSmarts, and this caused me to drink heavily. Please help :-) :-) I found it quite funny ;-). Best regards, Kaïs kais.albas...@arsmarts.com www.arsmarts.com _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Significance of Development cache mode
Prathap, Very short answer, this is the mode that needs to be enabled when developing or migrating code. So usually on the development server at almost all times but NEVER on the production server EXCEPT when migrating code when the users are offline. This mode when enabled, immediately caches any changes to code, which means that if there are end users connected, as in the production system, they will experience delays on their interaction with the system every time a developer makes any changes to the system. This is not much of a concern on a development server as that is what that environment is meant for. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Prathap Pb Sent: Wednesday, March 26, 2014 8:01 AM To: arslist@ARSLIST.ORG Subject: Significance of Development cache mode Hi Experts, Can you someone let me know the significance of Development cache mode. Does this have an effect on the application server performance ? When this option needs to be enabled ? How is this different from the normal mode ( dev cache mode = disabled) ? Regards PB _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Map TIMESTAMP keyword as default value for PDT Variable
Just a guess (not near a server right now): $\TIMESTAMP$ Joel Joel Senderjdsen...@earthlink.net310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dinesh Kumar Sent: Wednesday, March 26, 2014 8:23 AM To: arslist@ARSLIST.ORG Subject: Re: Map TIMESTAMP keyword as default value for PDT Variable ** Hi Chris, If you change request directly goes to implementation phase means You can try $TIMESTAMP$ + 3600 . Thanks, Dinesh kumar. On Wed, Mar 26, 2014 at 6:12 PM, Danaceau, Chris chris.danac...@finra.org wrote: ** No luck? Still converts to the literal Timestamp, just in double quotes. -- Thank You, Chris Danaceau FINRA 240-386-6728 (desk) 301-367-8949 (cell) Remedy FAQ http://wiki.finra.org/confluence/display/TechOpsCtr/Remedy+FAQ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joel Sender Sent: Wednesday, March 26, 2014 12:51 AM To: arslist@ARSLIST.ORG Subject: Re: Map TIMESTAMP keyword as default value for PDT Variable ** Try putting it in double-quotes: $TIMESTAMP$ HTH, Joel Joel Senderjdsen...@earthlink.net310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Danaceau, Chris Sent: Tuesday, March 25, 2014 11:22 AM To: arslist@ARSLIST.ORG Subject: Map TIMESTAMP keyword as default value for PDT Variable ** Hi Listers, I'm trying to map the current $TIMESTAMP$ as the default value for a variable that maps to the Scheduled Start Date on a Change Request ticket created from a Service Request. If I use $TIMESTAMP$ it is converted immediately to the current Timestamp. Obviously not what I want. I'm trying to get it to convert at runtime. If I use $\TIMESTAMP$ the application doesn't know what to do. I get the following from the process Error dialog: 1441138: , The scheduled start time comes before the earliest start time or the requested start time. Correct the data before proceeding.; The application apparently doesn't know what to do with that either.Any ideas to effectively set the current $TIMESTAMP$ each time the PDT is called? I'm on an OnDemand environment, SRM 7.6.04. -- Thank You, Chris Danaceau FINRA Remedy FAQ http://wiki.finra.org/confluence/display/TechOpsCtr/Remedy+FAQ Confidentiality Notice: This email, including attachments, may include non-public, proprietary, confidential or legally privileged information. If you are not an intended recipient or an authorized agent of an intended recipient, you are hereby notified that any dissemination, distribution or copying of the information contained in or transmitted with this e-mail is unauthorized and strictly prohibited. If you have received this email in error, please notify the sender by replying to this message and permanently delete this e-mail, its attachments, and any copies of it immediately. You should not retain, copy or use this e-mail or any attachment for any purpose, nor disclose all or any part of the contents to any other person. Thank you _ARSlist: Where the Answers Are and have been for 20 years_ _ http://www.avast.com/ http://static.avast.com/emails/avast-mail-stamp.png This email is free from viruses and malware because avast! Antivirus http://www.avast.com/ protection is active. _ARSlist: Where the Answers Are and have been for 20 years_ Confidentiality Notice: This email, including attachments, may include non-public, proprietary, confidential or legally privileged information. If you are not an intended recipient or an authorized agent of an intended recipient, you are hereby notified that any dissemination, distribution or copying of the information contained in or transmitted with this e-mail is unauthorized and strictly prohibited. If you have received this email in error, please notify the sender by replying to this message and permanently delete this e-mail, its attachments, and any copies of it immediately. You should not retain, copy or use this e-mail or any attachment for any purpose, nor disclose all or any part of the contents to any other person. Thank you _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ --- This email is free from viruses and malware because avast! Antivirus protection is active. http://www.avast.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years image003.png
Re: How can I increase user adoption?
Hi Rick! Claire Joe are (as usual) on the right track. The bottom line is 'WIIFM' - What's In It For Me. The only way to get user buy-in is to show them how the change will help them. Better justification for more staff; verification of current effort; fewer clicks to accomplish something; time saved (more coffee breaks), etc. You goal is to understand how the change helps them sell it (i.e. web instead of WUT mean less overhead better GUI tool). A secondary point would be how the change helps the enterprise/employer HTH, Joel Joel Senderjdsen...@earthlink.net310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Wednesday, March 26, 2014 11:11 AM To: arslist@ARSLIST.ORG Subject: Re: How can I increase user adoption? ** Rick, You have sort of answered your own question. Making the Remedy application web driven, would certainly get a more positive response from your UNIX users. Is your application mobile enabled? That could be another great tool. While many users may complain of yet another fat tool on their PC's they probably will have less to complain if they have to install an application on their mobile device, especially if that mobile device they use is a corporate device. Another approach is customizing your application to make it partially email driven wherein you let the users interact with the application through emails. The other are management strategies like that what Sanford pointed out. Try getting management that have control on company or department policies involved and explain to them the need for driving the users to use the application and its benefits. That usually is the biggest game winner. There could be no other more powerful tool than enforcing a policy - afterall that would mean it would make it an official part of their day to day activities. Work out an incentive program. One that comes to mind is awarding the most responsible user of the month an iPad or an Android tablet that he is given to use to keep, if your company loans such devices to users to perform tasks when on the move. I might call that program RUM J - Responsible User of the Month.. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Wednesday, March 26, 2014 1:29 PM To: arslist@ARSLIST.ORG Subject: Re: How can I increase user adoption? Find the most overworked group. The one that really needs additional staff and are not able to provide proof. Tell them that if they document what they do, incidents and requests, they stand a better chance of getting new team members than without back-up documentation. We have several teams here that were able to hire new FTE because they had proof of all the work they do! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock Sent: Wednesday, March 26, 2014 10:48 AM To: arslist@ARSLIST.ORG Subject: How can I increase user adoption? ** Howdy list! I recently came into a new environment where the user base (IT users only) are not very inclined to use Remedy unless they absolutely, positively must (such as for change requests). I am looking for any ideas to help me increase user adoption across the IT department which happens to have lots of *nix people who have a built-in bias for a CLI (so any GUI will have an uphill battle). Unfortunately our environment is ARS 7.1 with ITSM 7.0.3 so that's sort of strike one against me. It appears that most users are still using the Windows User Tool (WUT) which in my mind is strike two since we are living in an era of browser-based apps and in general the WUT interface just looks old. IMO users are missing out on opportunities for tracking and metrics that could be very useful for them just because they dislike the UI. I am thinking that maybe as I get to know my user base I try to push them towards the mid-tier as a first step, that is one less fat client running on their desktop. I am hoping to get the upgrade project to 8.1 into the initial planning stages soon but it will be quite a while before we are ready to start any actual work. (On a side note my plan is to stand up a fresh 8.1 server, copy over/recreate our customizations (as overlays where necessary) and then migrate the data using rrr|Chive.) In the meantime is it worth investigating the possibility of running a newer version of mid-tier against my 7.1 app server? I'm not sure if there are any visual or usability enhancements to be gained by doing so and don't want to waste time looking up compatibility charts if there's little to no improvement down this path. Any and all suggestions are welcome and feel free to toss a raspberry my way for still being on 7.1 (long story that I don't want to relate, suffice to say that I inherited the environment as did my predecessor.) I did start
CMDB:Auto Identify/ Generate ID feature is destructive
Hi List, Check the below thread/Idean and let me know what do you think; https://communities.bmc.com/ideas/5705 https://communities.bmc.com/thread/103670 Cheers, ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: How can I increase user adoption?
Thanks for the tips everyone, glad to see I was at least on the right track in some respects. Some users may not like that the WUT has reached its sunset but you are right, part of my job is to help them see why that is actually a good thing for them. I do already have a request for inbound e-mail integration, notably for change approvals since the managers who do the approvals would love to do it easily from a mobile device so I'm already looking into that. We do own Mobile Reach but it hasn't been implemented yet, that will be a big win for the warehouse guys; that project is on my plate for this year for sure. Shawn, I am painfully aware of the IT Hero syndrome and if I were a manager I would want to identify those people and re-educate them so that they are more of a team player. Using Remedy wouldn't help with that but a manager could assess a user's reaction to being mandated to use Remedy more for better effort tracking. One thing that would really help sell the ITSM suite here is if it included a true software development lifecycle module (SDLC) from requirements gathering to deployment to bug tracking. Other offerings claim to have SDLC to one extent or another and currently we are using a completely different tool for that; in a perfect world we would either do it all in one tool or at least have a tight integration between the two tools. It may be that this integration might be the best way to make a lot of the users happy as the developer types work in the SDLC tool and don't like having to jump over to Remedy for some tasks. Thanks all, Rick _ Rick Westbrock Remedy Administrator | IT Department 24 Hour Fitness USA, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joel Sender Sent: Wednesday, March 26, 2014 12:11 PM To: arslist@ARSLIST.ORG Subject: Re: How can I increase user adoption? ** Hi Rick! Claire Joe are (as usual) on the right track. The bottom line is 'WIIFM' - What's In It For Me. The only way to get user buy-in is to show them how the change will help them. Better justification for more staff; verification of current effort; fewer clicks to accomplish something; time saved (more coffee breaks), etc. You goal is to understand how the change helps them sell it (i.e. web instead of WUT mean less overhead better GUI tool). A secondary point would be how the change helps the enterprise/employer HTH, Joel Joel Senderjdsen...@earthlink.netmailto:jdsen...@earthlink.net 310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Wednesday, March 26, 2014 11:11 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: How can I increase user adoption? ** Rick, You have sort of answered your own question. Making the Remedy application web driven, would certainly get a more positive response from your UNIX users. Is your application mobile enabled? That could be another great tool. While many users may complain of yet another fat tool on their PC's they probably will have less to complain if they have to install an application on their mobile device, especially if that mobile device they use is a corporate device. Another approach is customizing your application to make it partially email driven wherein you let the users interact with the application through emails. The other are management strategies like that what Sanford pointed out. Try getting management that have control on company or department policies involved and explain to them the need for driving the users to use the application and its benefits. That usually is the biggest game winner. There could be no other more powerful tool than enforcing a policy - afterall that would mean it would make it an official part of their day to day activities. Work out an incentive program. One that comes to mind is awarding the most responsible user of the month an iPad or an Android tablet that he is given to use to keep, if your company loans such devices to users to perform tasks when on the move. I might call that program RUM :) - Responsible User of the Month.. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Wednesday, March 26, 2014 1:29 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: How can I increase user adoption? Find the most overworked group. The one that really needs additional staff and are not able to provide proof. Tell them that if they document what they do, incidents and requests, they stand a better chance of getting new team members than without back-up documentation. We have several teams here that were able to hire new FTE because they had proof of all the work they do! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock
Re: CMDB:Auto Identify/ Generate ID feature is destructive
I see two different issues here. 1. There are duplicate CIs in your discovery dataset. This issue needs to be resolved prior to attempting bringing in the data into the CMDB and promoting it into the BMC.ASSET dataset. I'm assuming you are most likely working with computer systems in this scenario. If so, you need to figure out why the devices is showing up twice in the import dataset. I would check the discovery tool you are using(ADDM) and verify the rules that are in place to identify unique CIs. There shouldn't be any reason the same CI is discovered twice. It is best to remove the duplication issue on this end rather than fight with it after it is in the CMDB. 2. The second issue that needs to be addressed are the identification rules being used during the identification activity. Once there are no duplicates in the source dataset, the next step is to make sure the identification rules are working as designed. If the rules being used are vague then the results will be duplicate CIs identified. Sometimes even using just Name as the identifying rule can cause duplicates because often times computer systems are re-purposed and renamed during their life cycle. The Generate ID function should only be used if you know the discovery tool is working as it should and the identification rules have been fully tested. Otherwise, bad data will be put into the CMDB. To avoid this erroneous data merging with the production dataset, I would disable the merge activity until the discovery and identification issues are resolved. Thanks, Chris ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
