Re: Version compatibilty
Hi LJ, But we have many options in Dev studio 8.x like Granular overlays, Overlays in Object properties etc. This options will be available based on ARS version or Dev studio version? If those options are available based on Dev studio version then it might be confusing for them if they are not aware what this properties can do. Even I was using 8.0 Dev studio against 8.1.01 ARS version and I was not able to align the fields properly with older dev studio version so this small small things will not work i guess due to version mismatch. Kindly correct me if I am wrong. Regards, Jayesh On Thu, Aug 28, 2014 at 4:18 PM, LJ LongWing lj.longw...@gmail.com wrote: ** yeaI've been using an 8.1 Dev Studio against a 7.6.04 Server for several months :)you shouldn't have a problem with a patch level difference :) On Thu, Aug 28, 2014 at 8:10 AM, Brittain, Mark mbritt...@navisite.com wrote: ** Hi All, This might be a candidate for the RUG dumbest question award but I will ask anyway. Just want to double check the safety of using different SP versions. In our development environment we have upgraded the AR Server and mid-tier from 7.6.04 SP3 to SP5. However it would be a month or so before upgrade production to SP5. I have development work to do and production work to do before the upgrade and only one workstation for use. I have been told it is safe to use the SP5 Developer Studio on the SP3 environment, but want to be sure. Thanks Mark *Mark Brittain* Sr. OSD Systems Engineer ITILv3 Foundation, Continual Service Improvement *NaviSite, Inc. – A Time Warner Cable Company* mbritt...@navisite.com Office: 315.634.9337 Mobile: 315.882.5360 [image: Description: navsig] -- This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Version compatibilty
Jayesh, What LJ and others are saying is backward compatibility. You mentioned using the 8.0 dev studio against 8.1.01. That would be considered a future version and probably why you are seeing issues. Obviously, some features in a later version of dev studio would be unavailable against an earlier version of the ARS platform because those features are only available in a later version. It's like a car... You can take a v8 engine and somehow fit it under the good of a honda civic, but unless you change the headers, intake, transmission etc.. You're still getting the performance of a 4 banger. :) Sent from my iPhone On Aug 29, 2014, at 6:31 AM, jayesh panchal jhpancha...@gmail.com wrote: ** Hi LJ, But we have many options in Dev studio 8.x like Granular overlays, Overlays in Object properties etc. This options will be available based on ARS version or Dev studio version? If those options are available based on Dev studio version then it might be confusing for them if they are not aware what this properties can do. Even I was using 8.0 Dev studio against 8.1.01 ARS version and I was not able to align the fields properly with older dev studio version so this small small things will not work i guess due to version mismatch. Kindly correct me if I am wrong. Regards, Jayesh On Thu, Aug 28, 2014 at 4:18 PM, LJ LongWing lj.longw...@gmail.com wrote: ** yeaI've been using an 8.1 Dev Studio against a 7.6.04 Server for several months :)you shouldn't have a problem with a patch level difference :) On Thu, Aug 28, 2014 at 8:10 AM, Brittain, Mark mbritt...@navisite.com wrote: ** Hi All, This might be a candidate for the RUG dumbest question award but I will ask anyway. Just want to double check the safety of using different SP versions. In our development environment we have upgraded the AR Server and mid-tier from 7.6.04 SP3 to SP5. However it would be a month or so before upgrade production to SP5. I have development work to do and production work to do before the upgrade and only one workstation for use. I have been told it is safe to use the SP5 Developer Studio on the SP3 environment, but want to be sure. Thanks Mark Mark Brittain Sr. OSD Systems Engineer ITILv3 Foundation, Continual Service Improvement NaviSite, Inc. – A Time Warner Cable Company mbritt...@navisite.com Office: 315.634.9337 Mobile: 315.882.5360 image001.gif This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Escalation Permission Error
All, I am kind of stumped here. I am hoping for some ideas on what to search for. I am getting an error when an escalation runs that it doesn't have permission to update a record. Can anybody give me an idea on what to look for to figure out why this is happening? ESCL Filter operation in escalation failed, errno=33049 ESCL You don't have sufficient permissions to perform this status change! AR Version 7.6.4 if that helps. TIA, Brian Goralczyk ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Escalation Permission Error
Well...one thing is for sure, that's not a system generated message, and not ITSM # eitherso, there is some workflow that is firing causing that error, so you just need to use something like ARInside to get the error messages and you will find your workflow. On Fri, Aug 29, 2014 at 6:59 AM, Brian Goralczyk bgoralczyk.w...@gmail.com wrote: ** All, I am kind of stumped here. I am hoping for some ideas on what to search for. I am getting an error when an escalation runs that it doesn't have permission to update a record. Can anybody give me an idea on what to look for to figure out why this is happening? ESCL Filter operation in escalation failed, errno=33049 ESCL You don't have sufficient permissions to perform this status change! AR Version 7.6.4 if that helps. TIA, Brian Goralczyk _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Escalation Permission Error
Brian, It looks like this isn't an error with the Escalation but really an error thrown by a filter because of the type of operation you are trying to perform. (Hope that makes sense) For example, as a user, I may try to take a Change request and move it directly from Planning In Progress to Completed using the Status dropdown. When I try to save, a filter throws the error: You don't have sufficient permissions to perform this change. So, I think you need to look at the update you're trying to make, do it manually, see what the error is, and try to work around that. On Fri, Aug 29, 2014 at 8:59 AM, Brian Goralczyk bgoralczyk.w...@gmail.com wrote: ** All, I am kind of stumped here. I am hoping for some ideas on what to search for. I am getting an error when an escalation runs that it doesn't have permission to update a record. Can anybody give me an idea on what to look for to figure out why this is happening? ESCL Filter operation in escalation failed, errno=33049 ESCL You don't have sufficient permissions to perform this status change! AR Version 7.6.4 if that helps. TIA, Brian Goralczyk _ARSlist: Where the Answers Are and have been for 20 years_ -- *Tauf Chowdhury* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Escalation Permission Error
Yes, usually the out of box errors don't include exclamation points!! -- like that :) On Fri, Aug 29, 2014 at 9:07 AM, LJ LongWing lj.longw...@gmail.com wrote: ** Well...one thing is for sure, that's not a system generated message, and not ITSM # eitherso, there is some workflow that is firing causing that error, so you just need to use something like ARInside to get the error messages and you will find your workflow. On Fri, Aug 29, 2014 at 6:59 AM, Brian Goralczyk bgoralczyk.w...@gmail.com wrote: ** All, I am kind of stumped here. I am hoping for some ideas on what to search for. I am getting an error when an escalation runs that it doesn't have permission to update a record. Can anybody give me an idea on what to look for to figure out why this is happening? ESCL Filter operation in escalation failed, errno=33049 ESCL You don't have sufficient permissions to perform this status change! AR Version 7.6.4 if that helps. TIA, Brian Goralczyk _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- *Tauf Chowdhury* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Escalation Permission Error
Thanks, I didn't even look at it from the aspect that it isn't worded as a system error. Too many things to address at the same time. I will find it now. ARInside to the rescue. And thank you LJ and Tauf for setting me on the right path. Tauf, I knew that it was some action being intiated by the escalation, but I was thinking about it from the aspect that escalations usually had full power and permissions didn't impact them. It not being a system message definitely points to the issue. Thanks again. On Fri, Aug 29, 2014 at 9:08 AM, Tauf Chowdhury taufc...@gmail.com wrote: ** Yes, usually the out of box errors don't include exclamation points!! -- like that :) On Fri, Aug 29, 2014 at 9:07 AM, LJ LongWing lj.longw...@gmail.com wrote: ** Well...one thing is for sure, that's not a system generated message, and not ITSM # eitherso, there is some workflow that is firing causing that error, so you just need to use something like ARInside to get the error messages and you will find your workflow. On Fri, Aug 29, 2014 at 6:59 AM, Brian Goralczyk bgoralczyk.w...@gmail.com wrote: ** All, I am kind of stumped here. I am hoping for some ideas on what to search for. I am getting an error when an escalation runs that it doesn't have permission to update a record. Can anybody give me an idea on what to look for to figure out why this is happening? ESCL Filter operation in escalation failed, errno=33049 ESCL You don't have sufficient permissions to perform this status change! AR Version 7.6.4 if that helps. TIA, Brian Goralczyk _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- *Tauf Chowdhury* _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: E-mail engine not getting POP3 messages (Linux) but not logging errors
You can do the same thing I have listed in reverse (I do that also) Change the Count to find out if there have been any inbound in the last x minutes and if not then send an email Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock Sent: Thursday, August 28, 2014 5:39 PM To: arslist@ARSLIST.ORG Subject: Re: E-mail engine not getting POP3 messages (Linux) but not logging errors ** Thanks for all the helpful suggestions. Our outbound e-mail is SMTP so it is decoupled from the inbound mail which is where I’m having the problem. I guess what I am looking for is really something I can run from a different server that can check the number of messages in the mailbox via POP3 without pulling any of them down. If the check only runs every 10 minutes then the Remedy e-mail engine will have had four chances to pick up the messages and I could trigger an alert on that. I’ll have to exercise some good-old fashioned Google-fu to see what I can come up with. The frustrating part is that there was nothing logged at all, the engine just failed to grab the messages. I had already thought of calling an external script to use sendmail to send the alert for queued up outbound messages but fortunately that isn’t a problem. -Rick From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser Sent: Thursday, August 28, 2014 10:51 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: E-mail engine not getting POP3 messages (Linux) but not logging errors ** I essentially do the same thing as Fred, but since we have Windows servers, I use powershell to send the email, if it helps anyone: powershell -command Send-MailMessage -smtpServer smtpserver -to $Char Param 01$ -from $SERVER$@companyname -subject \=== ALERT === AR System Email Messages Count: $z1D Integer 01$ ($SERVER$)\ -body \$z1D Char 01$\ A set fields prior to this run process sets the char field for the body. I also have similar filters to check for Application Pending records that might not be processing and a few other things. It's all attached to an Automation form, with separate records and filters for the things I'm checking. Thad On Thu, Aug 28, 2014 at 10:30 AM, Grooms, Frederick W wrote: ** This is how I do it… First … I have a form with only a single record in it that we use to hold configuration info I have an escalation that runs against this “Config” form that set’s a Display only field to trigger filter workflow. The filter workflow does: Filter 1 xxxyyyzzz-1 Check_Counts Set Fields zTmp_Integer_1 = $SERVERTIMESTAMP$ SQL Set Fields zTmp_Integer_2 = SELECT COUNT(*) from AR_SYSTEM_EMAIL_MESSAGES WHERE MESSAGE_TYPE = 1 AND SEND_MESSAGE = 1 AND CREATE_DATE = ($zTmp_Integer_1$ - 150) Filter 2 xxxyyyzzz-2 SendEmail Run-If ‘zTmp_Integer_2’ 25 Set Fields zTmp_String_1 = $PROCESS$ echo Subject: Email Count Error Server $SERVER$ has $zTmp_Integer_2$ messages waiting to send . | /usr/lib/sendmail ema...@mydomain.com,ema...@mydomain.commailto:ema...@mydomain.com,ema...@mydomain.com Filter 1 gets me a count of Emails waiting to send that are at least 2 1/2 minutes old. Filter 2 says if there are more than 25 emails waiting to send alert people using sendmail This is the same basic logic I use to monitor other parts of the system, except instead of using sendmail I push to the email messages form Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow Sent: Thursday, August 28, 2014 11:32 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: E-mail engine not getting POP3 messages (Linux) but not logging errors ** I've seen this in Linux from time to time as well. It's not really frequent but it does happen. We're on SuSe linux running 7.6.04 sp 5. Another environment is on SuSe with 8.1 - and it's happened to both. There's not a great way to test it honestly, since when it dies this way it doesn't appear to do anything bad. There's nothing in the log files for the monitoring tools to grab. In fact, a couple of weeks ago this died on a Saturday and for some reason no one noticed until Tuesday morning. Then I fixed itand it sent 200,000+ emails out. I was *very* popular that day We've kicked around a couple of idea like writing workflow to notify us of this, but the problem there is that everyone wants to get notified by email...sothat's not going to work. It turns out a broken email process won't send email either :) I think long term the best solution would be for BMC to separate the email process completely from the AR
Re: Login.jsp shows up when CustomizedLogin.jsp gives error
Hi Laurent and Jason, Thank you for your replies; I am very much an amateur with Remedy, so any help is so much appreciated. I will go through your suggestions and see if I can make something work. Thanks again, Susan Champagne From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo Sent: August-28-14 9:24 PM To: arslist@ARSLIST.ORG Subject: Re: Login.jsp shows up when CustomizedLogin.jsp gives error ** Hi Jason :) I guess you were thinking about arsystem.inclusion_goto_urls: https://communities.bmc.com/thread/95765 But it seems it only works for the logout servlet if you do a customize button and you are using goto (?): https://docs.bmc.com/docs/display/public/ars81/Creating+a+login+or+logout+form+element+button The problem is that the login.jsp page is hardcoded in DefaultAuthenticator.class from MidTier.jar. I°) first solution: Soo, I used a hexa editor to change the value from login.jsp to klatu.jsp. My login page is klatu.jsp and when the login fails, it's redirected to klatu.jsp so it seems to work in this case :) Then the problem is that you can't really put whatever you want in url because of course the .class is byte coded, so if you put klatuishere.jsp it's too long. One way I did it was I had a page klatuishere.jsp which is my login page. Though in the class file, I just put klatu.jsp to respect the string length. In klatu.jsp, I have a simple redirect to klatuishere.jsp :) It seems to work. The problem is that it means that of course the klatu.jsp page will be called for all failed login, and maybe you don't want this since it replaces one hardcoded value by another... II°) Other way: Let's say you have two pages, one login_normal.jsp for standard users and klatuishere.jsp for special users. When someone uses the special klatuishere.jsp, you generate a special cookie and you store the information klatu in it. If the user user login_normal.jsp, just store login inside the cookie. After the failed login, you are sent back to login.jsp, though in this file you modify it to read the content of the cookie. If inside the cookie you see klatu, you redirect to klatuishere.jsp, else to login_normal.jsp. It seems to be working, I made a test. Though I made quite some screencaptures and a video so well... If you want how it went, please check this url, you have the explanation of both methods, the source codes and the video that shows the demo: https://communities.bmc.com/docs/DOC-32806 On 28 Aug, 2014,at 11:52 PM, Jason Miller jason.mil...@gmail.commailto:jason.mil...@gmail.com wrote: ** It isn't Remedy workflow objects that handle this. It is coded into Mid Tier. Purely guessing but you could likely find the .jsp or .jsfile that has the logic and path you could change. I am figuring you have customer that are using login.jsp as a valid page? Is this group of users that are using the custom login page more important (for a lack of a better term) than customers hitting the login.jsp page? I have to question the level of effort to make this work as desired vs. the benefit. I have a fuzzy recollection of an 8.x feature to perform custom custom redirection but I can't find it in documentation. I don't remember the context other than something to do with URLs or redirecting to web pages so I am not sure if this newish feature is a possible solution. Beyond Remedy stuff if your users that need a special login page have some way they can be identified by their machine (like computer subnet, etc.) you probably do something fancy with Apache httpd (mod_rewrite) or scripting in IIS. Still wondering if the ROI is there though. Jason On Thu, Aug 28, 2014 at 10:06 AM, Champagne, Susan schampa...@hsnsudbury.camailto:schampa...@hsnsudbury.ca wrote: ** Hi folks, I’m trying to find out where the workflow is coming from that causes the login.jsp page to display when using a customizedLogin.jsp page encounters ARERR 9388 (Authentication failed). We have a customized login page for a group of users, which displays correct; the problem occurs when the user mistypes his/her user name or password and encounters the Authentication failed error. As the error appears, the window and url change to display the url and page for the login.jsp. We’re using Mid Tier with Remedy 7.6.04. Can you assit, please? Susan Champagne The information contained in this e-mail and document(s) attached are for the exclusive use of the addressee and may contain confidential, privileged and non-disclosable information. If the recipient of this e-mail is not the addressee, such recipient is strictly prohibited from reading, photocopying, distributing or otherwise using this e-mail or its content in any way. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are
PDT To Generate Multiple WO's
I have the task of generating a Service Request Entry that uses a multiple selection question (check boxes) to generate a work order for the selected choices. Example of 4 different choices (A, B, C, D) I want to select A C and generate a CRQ to be sent to those only. Within my PDT I have my conditional decisions stacked on each other with a Variable defined as VAR:Center as a Process Input and Input Required. The decision conditions are defined as: 'VAR:Center' LIKE %A% 'VAR:Center' LIKE %B% 'VAR:Center' LIKE %C% 'VAR:Center' LIKE %D% Once I get to the Service Request Entry I am selecting A C. I get a CRQ generated for A, but it doesn't flow through the decisions to bypass B, generate C, and finally bypass D. There are no errors showing in the process view either. I also tested a Service Request Entry by selecting B C. The decision correctly bypassed A, generated the CRQ for B, but then didn't generate C or even bypass D. I'm trying to cover all scenarios of selecting my choices and generating CRQs...just selecting 1 of them, which seems to work, selecting 2 of them, three of them or all 4 of them. Any help or suggestions would be greatly appreciated. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: PDT To Generate Multiple WO's
Can you send a screenshot? You said stacked but why not place the conditions next to each other so they fire in parallel? Sent from my iPhone On Aug 29, 2014, at 11:46 AM, Matthew Greene matthew.d.gre...@nasa.gov wrote: I have the task of generating a Service Request Entry that uses a multiple selection question (check boxes) to generate a work order for the selected choices. Example of 4 different choices (A, B, C, D) I want to select A C and generate a CRQ to be sent to those only. Within my PDT I have my conditional decisions stacked on each other with a Variable defined as VAR:Center as a Process Input and Input Required. The decision conditions are defined as: 'VAR:Center' LIKE %A% 'VAR:Center' LIKE %B% 'VAR:Center' LIKE %C% 'VAR:Center' LIKE %D% Once I get to the Service Request Entry I am selecting A C. I get a CRQ generated for A, but it doesn't flow through the decisions to bypass B, generate C, and finally bypass D. There are no errors showing in the process view either. I also tested a Service Request Entry by selecting B C. The decision correctly bypassed A, generated the CRQ for B, but then didn't generate C or even bypass D. I'm trying to cover all scenarios of selecting my choices and generating CRQs...just selecting 1 of them, which seems to work, selecting 2 of them, three of them or all 4 of them. Any help or suggestions would be greatly appreciated. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Login.jsp shows up when CustomizedLogin.jsp gives error
Thank Laurent! Yes that is it. And looking at that thread... I've already ranted about insufficient documentation (some things may never change [the documentation or me?]). Jason On Thu, Aug 28, 2014 at 6:24 PM, laurent matheo lm...@me.com wrote: ** Hi Jason :) I guess you were thinking about arsystem.inclusion_goto_urls: https://communities.bmc.com/thread/95765 But it seems it only works for the logout servlet if you do a customize button and you are using goto (?): https://docs.bmc.com/docs/display/public/ars81/Creating+a+login+or+logout+form+element+button https://docs.bmc.com/docs/display/public/ars81/Creating+a+login+or+logout+form+element+button The problem is that the login.jsp page is hardcoded in DefaultAuthenticator.class from MidTier.jar. I°) first solution: Soo, I used a hexa editor to change the value from login.jsp to klatu.jsp. My login page is klatu.jsp and when the login fails, it's redirected to klatu.jsp so it seems to work in this case :) Then the problem is that you can't really put whatever you want in url because of course the .class is byte coded, so if you put klatuishere.jsp it's too long. One way I did it was I had a page klatuishere.jsp which is my login page. Though in the class file, I just put klatu.jsp to respect the string length. In klatu.jsp, I have a simple redirect to klatuishere.jsp :) It seems to work. The problem is that it means that of course the klatu.jsp page will be called for all failed login, and maybe you don't want this since it replaces one hardcoded value by another... II°) Other way: Let's say you have two pages, one login_normal.jsp for standard users and klatuishere.jsp for special users. When someone uses the special klatuishere.jsp, you generate a special cookie and you store the information klatu in it. If the user user login_normal.jsp, just store login inside the cookie. After the failed login, you are sent back to login.jsp, though in this file you modify it to read the content of the cookie. If inside the cookie you see klatu, you redirect to klatuishere.jsp, else to login_normal.jsp. It seems to be working, I made a test. Though I made quite some screencaptures and a video so well... If you want how it went, please check this url, you have the explanation of both methods, the source codes and the video that shows the demo: https://communities.bmc.com/docs/DOC-32806 On 28 Aug, 2014,at 11:52 PM, Jason Miller jason.mil...@gmail.com wrote: ** It isn't Remedy workflow objects that handle this. It is coded into Mid Tier. Purely guessing but you could likely find the .jsp or .jsfile that has the logic and path you could change. I am figuring you have customer that are using login.jsp as a valid page? Is this group of users that are using the custom login page more important (for a lack of a better term) than customers hitting the login. jsp page? I have to question the level of effort to make this work as desired vs. the benefit. I have a fuzzy recollection of an 8.x feature to perform custom custom redirection but I can't find it in documentation. I don't remember the context other than something to do with URLs or redirecting to web pages so I am not sure if this newish feature is a possible solution. Beyond Remedy stuff if your users that need a special login page have some way they can be identified by their machine (like computer subnet, etc.) you probably do something fancy with Apache httpd (mod_rewrite) or scripting in IIS. Still wondering if the ROI is there though. Jason On Thu, Aug 28, 2014 at 10:06 AM, Champagne, Susan schampa...@hsnsudbury.ca wrote: ** Hi folks, I’m trying to find out where the workflow is coming from that causes the login.jsp page to display when using a customizedLogin.jsp page encounters ARERR 9388 (Authentication failed). We have a customized login page for a group of users, which displays correct; the problem occurs when the user mistypes his/her user name or password and encounters the Authentication failed error. As the error appears, the window and url change to display the url and page for the login.jsp. We’re using Mid Tier with Remedy 7.6.04. Can you assit, please? Susan Champagne The information contained in this e-mail and document(s) attached are for the exclusive use of the addressee and may contain confidential, privileged and non-disclosable information. If the recipient of this e-mail is not the addressee, such recipient is strictly prohibited from reading, photocopying, distributing or otherwise using this e-mail or its content in any way. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___
Login.jsp Redirection: Many Thanks: Laurent Matheo
I just want to say how impressed I am with the amount of time Laurent put into showing me and others how to accomplish the task of redirecting to a login page other than login.jsp. The youtube video, as well as all of the attached documents/screen shots are phenomenal. I have learned so much and you have provided me with options from which I can choose. I will indeed stay away from the not for the faint of heart option, :) and stick with the cookie option. Thank you so much! Susan Champagne The information contained in this e-mail and document(s) attached are for the exclusive use of the addressee and may contain confidential, privileged and non-disclosable information. If the recipient of this e-mail is not the addressee, such recipient is strictly prohibited from reading, photocopying, distributing or otherwise using this e-mail or its content in any way. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Security Cleared BMC Professional Needed in DC
We have multiple openings for BMC professionals with ITSM, BladeLogic, or Service Assurance Experience. Please email me at recr...@columnit.commailto:recr...@columnit.com for more information. Kind regards, David Frankfater ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Login.jsp Redirection: Many Thanks: Laurent Matheo
Thanks :) I hope it'll help Mobilis in Mobile. Le 29 août 2014 à 19:31, Champagne, Susan schampa...@hsnsudbury.ca a écrit : ** I just want to say how impressed I am with the amount of time Laurent put into showing me and others how to accomplish the task of redirecting to a login page other than login.jsp. The youtube video, as well as all of the attached documents/screen shots are phenomenal. I have learned so much and you have provided me with options from which I can choose. I will indeed stay away from the “not for the faint of heart” option, J and stick with the “cookie” option. Thank you so much! Susan Champagne The information contained in this e-mail and document(s) attached are for the exclusive use of the addressee and may contain confidential, privileged and non-disclosable information. If the recipient of this e-mail is not the addressee, such recipient is strictly prohibited from reading, photocopying, distributing or otherwise using this e-mail or its content in any way. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Login.jsp shows up when CustomizedLogin.jsp gives error
Yes i agree I dont really get it too. Mobilis in Mobile. Le 29 août 2014 à 19:12, Jason Miller jason.mil...@gmail.com a écrit : ** Thank Laurent! Yes that is it. And looking at that thread... I've already ranted about insufficient documentation (some things may never change [the documentation or me?]). Jason On Thu, Aug 28, 2014 at 6:24 PM, laurent matheo lm...@me.com wrote: ** Hi Jason :) I guess you were thinking about arsystem.inclusion_goto_urls: https://communities.bmc.com/thread/95765 But it seems it only works for the logout servlet if you do a customize button and you are using goto (?): https://docs.bmc.com/docs/display/public/ars81/Creating+a+login+or+logout+form+element+button The problem is that the login.jsp page is hardcoded in DefaultAuthenticator.class from MidTier.jar. I°) first solution: Soo, I used a hexa editor to change the value from login.jsp to klatu.jsp. My login page is klatu.jsp and when the login fails, it's redirected to klatu.jsp so it seems to work in this case :) Then the problem is that you can't really put whatever you want in url because of course the .class is byte coded, so if you put klatuishere.jsp it's too long. One way I did it was I had a page klatuishere.jsp which is my login page. Though in the class file, I just put klatu.jsp to respect the string length. In klatu.jsp, I have a simple redirect to klatuishere.jsp :) It seems to work. The problem is that it means that of course the klatu.jsp page will be called for all failed login, and maybe you don't want this since it replaces one hardcoded value by another... II°) Other way: Let's say you have two pages, one login_normal.jsp for standard users and klatuishere.jsp for special users. When someone uses the special klatuishere.jsp, you generate a special cookie and you store the information klatu in it. If the user user login_normal.jsp, just store login inside the cookie. After the failed login, you are sent back to login.jsp, though in this file you modify it to read the content of the cookie. If inside the cookie you see klatu, you redirect to klatuishere.jsp, else to login_normal.jsp. It seems to be working, I made a test. Though I made quite some screencaptures and a video so well... If you want how it went, please check this url, you have the explanation of both methods, the source codes and the video that shows the demo: https://communities.bmc.com/docs/DOC-32806 On 28 Aug, 2014,at 11:52 PM, Jason Miller jason.mil...@gmail.com wrote: ** It isn't Remedy workflow objects that handle this. It is coded into Mid Tier. Purely guessing but you could likely find the .jsp or .jsfile that has the logic and path you could change. I am figuring you have customer that are using login.jsp as a valid page? Is this group of users that are using the custom login page more important (for a lack of a better term) than customers hitting the login.jsp page? I have to question the level of effort to make this work as desired vs. the benefit. I have a fuzzy recollection of an 8.x feature to perform custom custom redirection but I can't find it in documentation. I don't remember the context other than something to do with URLs or redirecting to web pages so I am not sure if this newish feature is a possible solution. Beyond Remedy stuff if your users that need a special login page have some way they can be identified by their machine (like computer subnet, etc.) you probably do something fancy with Apache httpd (mod_rewrite) or scripting in IIS. Still wondering if the ROI is there though. Jason On Thu, Aug 28, 2014 at 10:06 AM, Champagne, Susan schampa...@hsnsudbury.ca wrote: ** Hi folks, I’m trying to find out where the workflow is coming from that causes the login.jsp page to display when using a customizedLogin.jsp page encounters ARERR 9388 (Authentication failed). We have a customized login page for a group of users, which displays correct; the problem occurs when the user mistypes his/her user name or password and encounters the Authentication failed error. As the error appears, the window and url change to display the url and page for the login.jsp. We’re using Mid Tier with Remedy 7.6.04. Can you assit, please? Susan Champagne The information contained in this e-mail and document(s) attached are for the exclusive use of the addressee and may contain confidential, privileged and non-disclosable information. If the recipient of this e-mail is not the addressee, such recipient is strictly prohibited from reading, photocopying, distributing or otherwise using this e-mail or its content in any way. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist:
Licensing oddity
Odd licensing issue...I exported out the license information from one of the app servers I have in a 3 server group. Then we rebuilt the boxes from scratch. Neither names nor IPs changed. After the ARS install on the first box, I imported the licenses that I'd exported earlier. The first box will then allow for the other installs to go (Atrium, ITSM, SRM and SLM). However, the second and third boxes, upon initiating the install of Atrium, indicate that they are not licensed. Has anyone seen this before possibly? ARS 7.6.04 SP5 Atrium 7.6.04 SP1 ITSM 7.6.04 SP1 SRM 7.6.04 SP1 SLM 7.6.04 SP1 MS SQL 2K5 Windows 2008 servers Thanks! Dave Drake Application Systems Analyst ITSM Application Support Koch Business Solutions, LP ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
