Re: USER_CACHE Problems
Hi, If you get ARERR 329, the user/password seems not to match. At least not to what is in the cache... You can use another program named arecache to add a new admin user that you can later use with arreload. Note that the -s option changed to/from -t at some point. I do not remember which version. Choose a Login Name and Request ID that does not exist. arcache -Ua -d -e 1500 -n loginname -s server -g 1; -l1 -p passwd If you are out of fixed licenses, you might need to delete a current Fixed user before you add the new one. arcache -Ud -d -e x -s ServerName Finally try the arreload again. I also recall a bug with arreload together with the -d option. Try avoiding -d. I do not remember the exact version with this problem either... Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. I did bounce the Remedy system after the problem started. It didn't work though I've been trying the following command: # ./arreload -a [userid] -p [password] -u User -s [servername] -f -d I get the following: Action Request System Reload Cache Manager Version 6.03.00 patch 016 Remedy, a BMC Software company. Copyright (c) 1991 - 2005 BMC Software, Inc. All rights reserved. Summary of command line arguments: User form: User Group form : Admin user : [userid] Update server: [servername] Flush items from CURRENT server only Verifying Admin access to 'source' server -- [servername] FAILED! Message not in catalog; Message number = 329 (ARERR 329) [servername] ARERR 329 : Invalid password or authentication string for an existing user The password you have specified for the user name is not recognized. The problem can be either with the password or with the authentication string (if using NT authentication, the authentication string is the NT domain) or both. Enter the password defined for this user name to access the system as that user. I've used both Demo with a Fixed license and Admin privs. as well as my own user id that also has admin privs. Am I missing something? On Thu, Feb 12, 2015 at 9:26 AM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: The logged in status for a user is only in memory (not stored in the database) so have you restarted the AR System? When using the arreload utility make sure to turn off the max number of records returned limit (if you have one set on the server) before running or you will only get that number of users loaded into the user_cache Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Thursday, February 12, 2015 7:58 AM To: arslist@ARSLIST.ORG Subject: Re: USER_CACHE Problems Hi, Have you tried the arreload-program? arreload -u User -f -a adminuser -p adminpassword The -f is supposed to flush the cache before reloading it. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II Sent: Thursday, February 12, 2015 8:06 AM To: arslist@ARSLIST.ORG Subject: Re: USER_CACHE Problems ** Gave it a shotno joy in mudville I'm afraid Thanks for the idea though! -Original Message- On Thu, Feb 12, 2015 at 8:37 AM, Karthik wrote: ** Deleting and recreating their user record works? - Karthik -Original Message- On 12 February 2015 at 18:29, Warren R. Baltimore II wrote: ** ARS 6.3 Oracle 10x Sun OS 5.1 A little help please! My legacy server is showing an issue that I have not dealt with before. A couple of days, my database started showing some problems related to tablespace. This caused a bunch of weird issues. The tablespace issue has been resolved. A couple of my users had closed their clients during that time and when they came back received the error message that they were still logged on and would they like the other session closed. They would answer in the affirmative, but when they would then log back on, they would get the same message. I then tried to kick them off from the admin tool, but they would still get the message. I then triggered (I think) a re-cache by adding a display only checkbox and then doing a modify all against all users with that checkbox checked. I did this based on kbase articles that talked about this type of issue. However I still have a couple of users who are getting this message. User logs don't show a need for them to be released, in fact they just show them logging in as normal.
Re: USER_CACHE Problems
If you gave the person admin permissions and the problem went away and then came back after you removed it. Then the issue isn't the user_cache. The issue is the permissions that the user has and the permissions required for the screen you are trying to access. Everything is changing when permissions are changed so the user_cache and that whole under lying system is working fine. I am sorry I don't have better advice for you, but I would say find someone who it is working for and making sure that this user has the same access. Another thing to look into is the data for their permissions in the db. You might see a bit of corruption in the group assignment. I have found issues with manually pasting in values sometimes. I hope some of that helps. Brian Goralczyk Brian Goralczyk Phone 574-643-1144 Email bgoralc...@gmail.com On Thu, Feb 12, 2015 at 1:04 PM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: What error is the user getting? 9361 ? Also ... When updating a user I think the user cache only gets updated when one of the following changes (so your checkbox may not have updated it) Login Name, Password, License Type, Email Address, Default Notify mechanism You could change their license type to read, save, refresh, and change it back to see if that user's record in the user_cache is updated -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Thursday, February 12, 2015 11:56 AM To: arslist@ARSLIST.ORG Subject: Re: USER_CACHE Problems Hi, If you get ARERR 329, the user/password seems not to match. At least not to what is in the cache... You can use another program named arecache to add a new admin user that you can later use with arreload. Note that the -s option changed to/from -t at some point. I do not remember which version. Choose a Login Name and Request ID that does not exist. arcache -Ua -d -e 1500 -n loginname -s server -g 1; -l1 -p passwd If you are out of fixed licenses, you might need to delete a current Fixed user before you add the new one. arcache -Ud -d -e x -s ServerName Finally try the arreload again. I also recall a bug with arreload together with the -d option. Try avoiding -d. I do not remember the exact version with this problem either... Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. -Original Message- I did bounce the Remedy system after the problem started. It didn't work though I've been trying the following command: # ./arreload -a [userid] -p [password] -u User -s [servername] -f -d I get the following: Action Request System Reload Cache Manager Version 6.03.00 patch 016 Remedy, a BMC Software company. Copyright (c) 1991 - 2005 BMC Software, Inc. All rights reserved. Summary of command line arguments: User form: User Group form : Admin user : [userid] Update server: [servername] Flush items from CURRENT server only Verifying Admin access to 'source' server -- [servername] FAILED! Message not in catalog; Message number = 329 (ARERR 329) [servername] ARERR 329 : Invalid password or authentication string for an existing user The password you have specified for the user name is not recognized. The problem can be either with the password or with the authentication string (if using NT authentication, the authentication string is the NT domain) or both. Enter the password defined for this user name to access the system as that user. I've used both Demo with a Fixed license and Admin privs. as well as my own user id that also has admin privs. Am I missing something? -Original Message- On Thu, Feb 12, 2015 at 9:26 AM, Grooms, Frederick W wrote: The logged in status for a user is only in memory (not stored in the database) so have you restarted the AR System? When using the arreload utility make sure to turn off the max number of records returned limit (if you have one set on the server) before running or you will only get that number of users loaded into the user_cache Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Thursday, February 12, 2015 7:58 AM To: arslist@ARSLIST.ORG Subject: Re: USER_CACHE Problems Hi, Have you tried the arreload-program? arreload -u User -f -a adminuser -p adminpassword The -f is supposed to flush the cache before reloading it. Best Regards - Misi, RRR AB,
Re: USER_CACHE Problems
What error is the user getting? 9361 ? Also ... When updating a user I think the user cache only gets updated when one of the following changes (so your checkbox may not have updated it) Login Name, Password, License Type, Email Address, Default Notify mechanism You could change their license type to read, save, refresh, and change it back to see if that user's record in the user_cache is updated -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Thursday, February 12, 2015 11:56 AM To: arslist@ARSLIST.ORG Subject: Re: USER_CACHE Problems Hi, If you get ARERR 329, the user/password seems not to match. At least not to what is in the cache... You can use another program named arecache to add a new admin user that you can later use with arreload. Note that the -s option changed to/from -t at some point. I do not remember which version. Choose a Login Name and Request ID that does not exist. arcache -Ua -d -e 1500 -n loginname -s server -g 1; -l1 -p passwd If you are out of fixed licenses, you might need to delete a current Fixed user before you add the new one. arcache -Ud -d -e x -s ServerName Finally try the arreload again. I also recall a bug with arreload together with the -d option. Try avoiding -d. I do not remember the exact version with this problem either... Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. -Original Message- I did bounce the Remedy system after the problem started. It didn't work though I've been trying the following command: # ./arreload -a [userid] -p [password] -u User -s [servername] -f -d I get the following: Action Request System Reload Cache Manager Version 6.03.00 patch 016 Remedy, a BMC Software company. Copyright (c) 1991 - 2005 BMC Software, Inc. All rights reserved. Summary of command line arguments: User form: User Group form : Admin user : [userid] Update server: [servername] Flush items from CURRENT server only Verifying Admin access to 'source' server -- [servername] FAILED! Message not in catalog; Message number = 329 (ARERR 329) [servername] ARERR 329 : Invalid password or authentication string for an existing user The password you have specified for the user name is not recognized. The problem can be either with the password or with the authentication string (if using NT authentication, the authentication string is the NT domain) or both. Enter the password defined for this user name to access the system as that user. I've used both Demo with a Fixed license and Admin privs. as well as my own user id that also has admin privs. Am I missing something? -Original Message- On Thu, Feb 12, 2015 at 9:26 AM, Grooms, Frederick W wrote: The logged in status for a user is only in memory (not stored in the database) so have you restarted the AR System? When using the arreload utility make sure to turn off the max number of records returned limit (if you have one set on the server) before running or you will only get that number of users loaded into the user_cache Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Thursday, February 12, 2015 7:58 AM To: arslist@ARSLIST.ORG Subject: Re: USER_CACHE Problems Hi, Have you tried the arreload-program? arreload -u User -f -a adminuser -p adminpassword The -f is supposed to flush the cache before reloading it. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II Sent: Thursday, February 12, 2015 8:06 AM To: arslist@ARSLIST.ORG Subject: Re: USER_CACHE Problems ** Gave it a shotno joy in mudville I'm afraid Thanks for the idea though! -Original Message- On Thu, Feb 12, 2015 at 8:37 AM, Karthik wrote: ** Deleting and recreating their user record works? - Karthik -Original Message- On 12 February 2015 at 18:29, Warren R. Baltimore II wrote: ** ARS 6.3 Oracle 10x Sun OS 5.1 A little help please! My legacy server is showing an issue that I have not dealt with before. A couple of days, my database started showing some problems related to tablespace. This caused a bunch of weird issues. The tablespace issue has been resolved. A couple of my users had closed their clients during that time and when they came back received the error message
Re: USER_CACHE Problems
Hi, The user_cache does not seem to hold information about the IP of the last login. It must reside somewhere else... I have also tried to check the contents of the table without finding anything... SQL describe user_cache; Namn Null?Typ - SERVERID NOT NULL NUMBER(15) ENTRYID NOT NULL VARCHAR2(15) USERNAME NOT NULL VARCHAR2(254) PASSWORD VARCHAR2(255) AUTHUSERNAME VARCHAR2(254) SHORTAUTHSTRINGVARCHAR2(255) LONGAUTHSTRING CLOB LICENSEPOOLVARCHAR2(30) EMAIL VARCHAR2(255) NOTIFYMECH NUMBER(15) LICTYPENUMBER(15) LICTYPEFTEXT NUMBER(15) LICTYPERESERV1 NUMBER(15) LICTYPEAPP CLOB TIMESTAMP NUMBER(15) VALIDATEKEYVARCHAR2(30) SHORTGROUP VARCHAR2(255) LONGGROUP CLOB SHORTCOMPGROUP VARCHAR2(255) LONGCOMPGROUP CLOB FIXEDLICCHANGE CLOB BADPWD NUMBER(15) BADPWDTOTALNUMBER(15) PWDCHANGE NUMBER(15) I have tried to find another table that could potentially hold that information, but I have not found any... Best Regards - Misi, RRR AB, http://rrr.se If you gave the person admin permissions and the problem went away and then came back after you removed it. Then the issue isn't the user_cache. The issue is the permissions that the user has and the permissions required for the screen you are trying to access. Everything is changing when permissions are changed so the user_cache and that whole under lying system is working fine. I am sorry I don't have better advice for you, but I would say find someone who it is working for and making sure that this user has the same access. Another thing to look into is the data for their permissions in the db. You might see a bit of corruption in the group assignment. I have found issues with manually pasting in values sometimes. I hope some of that helps. Brian Goralczyk Brian Goralczyk Phone 574-643-1144 Email bgoralc...@gmail.com On Thu, Feb 12, 2015 at 1:04 PM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: What error is the user getting? 9361 ? Also ... When updating a user I think the user cache only gets updated when one of the following changes (so your checkbox may not have updated it) Login Name, Password, License Type, Email Address, Default Notify mechanism You could change their license type to read, save, refresh, and change it back to see if that user's record in the user_cache is updated -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Thursday, February 12, 2015 11:56 AM To: arslist@ARSLIST.ORG Subject: Re: USER_CACHE Problems Hi, If you get ARERR 329, the user/password seems not to match. At least not to what is in the cache... You can use another program named arecache to add a new admin user that you can later use with arreload. Note that the -s option changed to/from -t at some point. I do not remember which version. Choose a Login Name and Request ID that does not exist. arcache -Ua -d -e 1500 -n loginname -s server -g 1; -l1 -p passwd If you are out of fixed licenses, you might need to delete a current Fixed user before you add the new one. arcache -Ud -d -e x -s ServerName Finally try the arreload again. I also recall a bug with arreload together with the -d option. Try avoiding -d. I do not remember the exact version with this problem either... Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. -Original Message- I did bounce the Remedy system after the problem started. It didn't work though I've been trying the following command: # ./arreload -a [userid] -p [password] -u User -s [servername] -f -d I get the following: Action Request System Reload Cache Manager Version 6.03.00 patch 016 Remedy, a BMC Software company. Copyright (c) 1991 - 2005 BMC Software, Inc. All rights reserved. Summary of command line arguments: User form: User Group
Re: USER_CACHE Problems
Thanks Misi! I was looking at that also. This is one of the stranger issues I have dealt with. On Feb 12, 2015 2:33 PM, Misi Mladoniczky m...@rrr.se wrote: Hi, The user_cache does not seem to hold information about the IP of the last login. It must reside somewhere else... I have also tried to check the contents of the table without finding anything... SQL describe user_cache; Namn Null?Typ - SERVERID NOT NULL NUMBER(15) ENTRYID NOT NULL VARCHAR2(15) USERNAME NOT NULL VARCHAR2(254) PASSWORD VARCHAR2(255) AUTHUSERNAME VARCHAR2(254) SHORTAUTHSTRINGVARCHAR2(255) LONGAUTHSTRING CLOB LICENSEPOOLVARCHAR2(30) EMAIL VARCHAR2(255) NOTIFYMECH NUMBER(15) LICTYPENUMBER(15) LICTYPEFTEXT NUMBER(15) LICTYPERESERV1 NUMBER(15) LICTYPEAPP CLOB TIMESTAMP NUMBER(15) VALIDATEKEYVARCHAR2(30) SHORTGROUP VARCHAR2(255) LONGGROUP CLOB SHORTCOMPGROUP VARCHAR2(255) LONGCOMPGROUP CLOB FIXEDLICCHANGE CLOB BADPWD NUMBER(15) BADPWDTOTALNUMBER(15) PWDCHANGE NUMBER(15) I have tried to find another table that could potentially hold that information, but I have not found any... Best Regards - Misi, RRR AB, http://rrr.se If you gave the person admin permissions and the problem went away and then came back after you removed it. Then the issue isn't the user_cache. The issue is the permissions that the user has and the permissions required for the screen you are trying to access. Everything is changing when permissions are changed so the user_cache and that whole under lying system is working fine. I am sorry I don't have better advice for you, but I would say find someone who it is working for and making sure that this user has the same access. Another thing to look into is the data for their permissions in the db. You might see a bit of corruption in the group assignment. I have found issues with manually pasting in values sometimes. I hope some of that helps. Brian Goralczyk Brian Goralczyk Phone 574-643-1144 Email bgoralc...@gmail.com On Thu, Feb 12, 2015 at 1:04 PM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: What error is the user getting? 9361 ? Also ... When updating a user I think the user cache only gets updated when one of the following changes (so your checkbox may not have updated it) Login Name, Password, License Type, Email Address, Default Notify mechanism You could change their license type to read, save, refresh, and change it back to see if that user's record in the user_cache is updated -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Thursday, February 12, 2015 11:56 AM To: arslist@ARSLIST.ORG Subject: Re: USER_CACHE Problems Hi, If you get ARERR 329, the user/password seems not to match. At least not to what is in the cache... You can use another program named arecache to add a new admin user that you can later use with arreload. Note that the -s option changed to/from -t at some point. I do not remember which version. Choose a Login Name and Request ID that does not exist. arcache -Ua -d -e 1500 -n loginname -s server -g 1; -l1 -p passwd If you are out of fixed licenses, you might need to delete a current Fixed user before you add the new one. arcache -Ud -d -e x -s ServerName Finally try the arreload again. I also recall a bug with arreload together with the -d option. Try avoiding -d. I do not remember the exact version with this problem either... Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. -Original Message- I did bounce the Remedy system after the problem started. It didn't work though I've been trying the following command: # ./arreload -a [userid] -p [password] -u User -s
Re: Problem with ITSM Consoles
Make sure the user has a default support group set and availability is set to Yes. Check this in the support group tab in the people form. Sent from my iPhone On Feb 12, 2015, at 4:56 PM, Danaceau, Chris chris.danac...@finra.org wrote: ** Double check that the company permissions were properly applied to the user record. I just ran into that with a couple users. The access company was set on the People record but it did not translate to the User form. -- Thank You, Chris Danaceau FINRA 240-386-6728 (desk) 301-367-8949 (cell) Remedy FAQ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shafqat Ayaz Sent: Thursday, February 12, 2015 8:36 AM To: arslist@ARSLIST.ORG Subject: Problem with ITSM Consoles ** Hi All I am having a weird problem. Well weird at least for me! On the ITSM application when I open a console it opens but stays blank. The user has all the permissions I could possibly give. I can submit for example an Incident or Change or modify assets, just the Consoles stay blank. I have a suspicion it might be related to a plug-in but don't know which one. Any help will be gratefully accepted. This is a test system and does not have a full server license. SQL server ARS 8.1 ITSM 8.1 Shafqat Ayaz _ARSlist: Where the Answers Are and have been for 20 years_ Confidentiality Notice:: This email, including attachments, may include non-public, proprietary, confidential or legally privileged information. If you are not an intended recipient or an authorized agent of an intended recipient, you are hereby notified that any dissemination, distribution or copying of the information contained in or transmitted with this e-mail is unauthorized and strictly prohibited. If you have received this email in error, please notify the sender by replying to this message and permanently delete this e-mail, its attachments, and any copies of it immediately. You should not retain, copy or use this e-mail or any attachment for any purpose, nor disclose all or any part of the contents to any other person. Thank you. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Problem with ITSM Consoles
Double check that the company permissions were properly applied to the user record. I just ran into that with a couple users. The access company was set on the People record but it did not translate to the User form. -- Thank You, Chris Danaceau FINRA 240-386-6728 (desk) 301-367-8949 (cell) Remedy FAQhttp://wiki.finra.org/confluence/display/TechOpsCtr/Remedy+FAQ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shafqat Ayaz Sent: Thursday, February 12, 2015 8:36 AM To: arslist@ARSLIST.ORG Subject: Problem with ITSM Consoles ** Hi All I am having a weird problem. Well weird at least for me! On the ITSM application when I open a console it opens but stays blank. The user has all the permissions I could possibly give. I can submit for example an Incident or Change or modify assets, just the Consoles stay blank. I have a suspicion it might be related to a plug-in but don't know which one. Any help will be gratefully accepted. This is a test system and does not have a full server license. SQL server ARS 8.1 ITSM 8.1 Shafqat Ayaz _ARSlist: Where the Answers Are and have been for 20 years_ Confidentiality Notice:: This email, including attachments, may include non-public, proprietary, confidential or legally privileged information. If you are not an intended recipient or an authorized agent of an intended recipient, you are hereby notified that any dissemination, distribution or copying of the information contained in or transmitted with this e-mail is unauthorized and strictly prohibited. If you have received this email in error, please notify the sender by replying to this message and permanently delete this e-mail, its attachments, and any copies of it immediately. You should not retain, copy or use this e-mail or any attachment for any purpose, nor disclose all or any part of the contents to any other person. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: OT: Setting up a demo environment on LINUX..
I also heard from a reliable resource that you can install the AR System server (and perhaps even the ITSM apps and Atrium products) on Windows 7 Professional as it has the same libraries that are required for the installation as a Windows Server. He was sure of the AR System but has not tried ITSM and Atrium on Windows 7 Professional. I'd like to know if anyone has attempted that. If that is possible, I might not even need to install VirtualBox and create a Linux virtual instance. If anyone has successfully installed the whole suite (AR System, Mid-Tier, ITSM, Atrium) on Windows 7 Professional, I'd like to know the hardware configuration of the machine you used. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Tuesday, February 10, 2015 10:51 AM To: arslist@ARSLIST.ORG Subject: Re: OT: Setting up a demo environment on LINUX.. Hi, I use VirtualBox all the time, and have been doing so for many years. Both with Windows and Linux installations of the AR System. Best Regards - Misi, RRR AB, http://rrr.se Very cool! You truly are a Remedy Rockstar! I'll have to give it another try. I was using CentOS on VirtualBox. I got as far as getting Oracle installed but ran into some issues with my VM along with navigating Oracle on my own for the first time without a DBA. After that I finally broke down and got a license for VMware Workstation to better match what I was wanting to do (lot of snapshots for one) and just went down the Windows/SQL Server path because I can knock that configuration out very quickly. Jason On Mon, Feb 9, 2015 at 5:11 AM, Misi Mladoniczky m...@rrr.se wrote: Hi, Good ide Jason, you will find the AR Linux install for dummies document here: https://communities.bmc.com/docs/DOC-34748 Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. It would be really cool to post the script along other details from youself and other people that have done this as a BMC Communities document: https://communities.bmc.com/document/create.jspa?containerType=14containerI D=2002 Jason On Thu, Feb 5, 2015 at 12:41 PM, Misi Mladoniczky m...@rrr.se wrote: Hi, It has never been free as far as I know. I guess you can request a trial version. The best way would probably to do it through one of your clients Support Contract IDs, as they typically has no limit on the number of servers. I have installed AR 8.1 on Scientific Linux (Red Hat Clone) with Oracle without any problem. I used Oracle XE which is free for small environments, and the full Oracle Client to connect through, in order to fool the Remedy installer. Mid-Tier + AR runs fine on 2GB memory in my VM, but I do not have ITSM installed on that machine. To run the installer you need X. I typically use Cygwin as X-server, and then do a ssh -X to the Linux server. I have a detailed script I follow in order to make everything run smoothly, so if anyone is interested, let me know. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Its been a while since I have set up a LINUX demo environment for use with the AR System Is it still a free for non commercial use? If so if anyone has recently set this up, I'd like some information of what I need to download, from where - and any do's and don'ts so. I would appreciate this information as it would save me some time. Cheers Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for
Re: Problem with ITSM Consoles
Hi, Please check application preferences of the user for each module. Sent from my Windows Phone From: Tauf Chowdhurymailto:taufc...@gmail.com Sent: 13-02-2015 03:46 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Problem with ITSM Consoles Make sure the user has a default support group set and availability is set to Yes. Check this in the support group tab in the people form. Sent from my iPhone On Feb 12, 2015, at 4:56 PM, Danaceau, Chris chris.danac...@finra.org wrote: ** Double check that the company permissions were properly applied to the user record. I just ran into that with a couple users. The access company was set on the People record but it did not translate to the User form. -- Thank You, Chris Danaceau FINRA 240-386-6728 (desk) 301-367-8949 (cell) Remedy FAQ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shafqat Ayaz Sent: Thursday, February 12, 2015 8:36 AM To: arslist@ARSLIST.ORG Subject: Problem with ITSM Consoles ** Hi All I am having a weird problem. Well weird at least for me! On the ITSM application when I open a console it opens but stays blank. The user has all the permissions I could possibly give. I can submit for example an Incident or Change or modify assets, just the Consoles stay blank. I have a suspicion it might be related to a plug-in but don't know which one. Any help will be gratefully accepted. This is a test system and does not have a full server license. SQL server ARS 8.1 ITSM 8.1 Shafqat Ayaz _ARSlist: Where the Answers Are and have been for 20 years_ Confidentiality Notice:: This email, including attachments, may include non-public, proprietary, confidential or legally privileged information. If you are not an intended recipient or an authorized agent of an intended recipient, you are hereby notified that any dissemination, distribution or copying of the information contained in or transmitted with this e-mail is unauthorized and strictly prohibited. If you have received this email in error, please notify the sender by replying to this message and permanently delete this e-mail, its attachments, and any copies of it immediately. You should not retain, copy or use this e-mail or any attachment for any purpose, nor disclose all or any part of the contents to any other person. Thank you. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: OT: Setting up a demo environment on LINUX..
Joe, I used a quad core i7 with 8gb ram in a vm on my laptop. Full ITSM and CMDB ran without issues. I used SQL Server 2008 along with Windows 7 Pro. Kevin On Feb 12, 2015, at 18:22, Joe D'Souza jdso...@shyle.net wrote: I also heard from a reliable resource that you can install the AR System server (and perhaps even the ITSM apps and Atrium products) on Windows 7 Professional as it has the same libraries that are required for the installation as a Windows Server. He was sure of the AR System but has not tried ITSM and Atrium on Windows 7 Professional. I'd like to know if anyone has attempted that. If that is possible, I might not even need to install VirtualBox and create a Linux virtual instance. If anyone has successfully installed the whole suite (AR System, Mid-Tier, ITSM, Atrium) on Windows 7 Professional, I'd like to know the hardware configuration of the machine you used. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Tuesday, February 10, 2015 10:51 AM To: arslist@ARSLIST.ORG Subject: Re: OT: Setting up a demo environment on LINUX.. Hi, I use VirtualBox all the time, and have been doing so for many years. Both with Windows and Linux installations of the AR System. Best Regards - Misi, RRR AB, http://rrr.se Very cool! You truly are a Remedy Rockstar! I'll have to give it another try. I was using CentOS on VirtualBox. I got as far as getting Oracle installed but ran into some issues with my VM along with navigating Oracle on my own for the first time without a DBA. After that I finally broke down and got a license for VMware Workstation to better match what I was wanting to do (lot of snapshots for one) and just went down the Windows/SQL Server path because I can knock that configuration out very quickly. Jason On Mon, Feb 9, 2015 at 5:11 AM, Misi Mladoniczky m...@rrr.se wrote: Hi, Good ide Jason, you will find the AR Linux install for dummies document here: https://communities.bmc.com/docs/DOC-34748 Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. It would be really cool to post the script along other details from youself and other people that have done this as a BMC Communities document: https://communities.bmc.com/document/create.jspa?containerType=14containerI D=2002 Jason On Thu, Feb 5, 2015 at 12:41 PM, Misi Mladoniczky m...@rrr.se wrote: Hi, It has never been free as far as I know. I guess you can request a trial version. The best way would probably to do it through one of your clients Support Contract IDs, as they typically has no limit on the number of servers. I have installed AR 8.1 on Scientific Linux (Red Hat Clone) with Oracle without any problem. I used Oracle XE which is free for small environments, and the full Oracle Client to connect through, in order to fool the Remedy installer. Mid-Tier + AR runs fine on 2GB memory in my VM, but I do not have ITSM installed on that machine. To run the installer you need X. I typically use Cygwin as X-server, and then do a ssh -X to the Linux server. I have a detailed script I follow in order to make everything run smoothly, so if anyone is interested, let me know. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Its been a while since I have set up a LINUX demo environment for use with the AR System Is it still a free for non commercial use? If so if anyone has recently set this up, I'd like some information of what I need to download, from where - and any do's and don'ts so. I would appreciate this information as it would save me some time. Cheers Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: USER_CACHE Problems
While the user is not logged on from the machine they are trying to log in from when receiving the error that they are logged in from another machine, do you see any activity from that particular user on user logging? It might just be a plain and simple case of the user actually having logged in somewhere else and being automatically staying logged in from there. What happens after the timeout? Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II Sent: Thursday, February 12, 2015 3:40 PM To: arslist@ARSLIST.ORG Subject: Re: USER_CACHE Problems ** Thanks Misi! I was looking at that also. This is one of the stranger issues I have dealt with. On Feb 12, 2015 2:33 PM, Misi Mladoniczky m...@rrr.se wrote: Hi, The user_cache does not seem to hold information about the IP of the last login. It must reside somewhere else... I have also tried to check the contents of the table without finding anything... SQL describe user_cache; Namn Null?Typ - SERVERID NOT NULL NUMBER(15) ENTRYID NOT NULL VARCHAR2(15) USERNAME NOT NULL VARCHAR2(254) PASSWORD VARCHAR2(255) AUTHUSERNAME VARCHAR2(254) SHORTAUTHSTRINGVARCHAR2(255) LONGAUTHSTRING CLOB LICENSEPOOLVARCHAR2(30) EMAIL VARCHAR2(255) NOTIFYMECH NUMBER(15) LICTYPENUMBER(15) LICTYPEFTEXT NUMBER(15) LICTYPERESERV1 NUMBER(15) LICTYPEAPP CLOB TIMESTAMP NUMBER(15) VALIDATEKEYVARCHAR2(30) SHORTGROUP VARCHAR2(255) LONGGROUP CLOB SHORTCOMPGROUP VARCHAR2(255) LONGCOMPGROUP CLOB FIXEDLICCHANGE CLOB BADPWD NUMBER(15) BADPWDTOTALNUMBER(15) PWDCHANGE NUMBER(15) I have tried to find another table that could potentially hold that information, but I have not found any... Best Regards - Misi, RRR AB, http://rrr.se If you gave the person admin permissions and the problem went away and then came back after you removed it. Then the issue isn't the user_cache. The issue is the permissions that the user has and the permissions required for the screen you are trying to access. Everything is changing when permissions are changed so the user_cache and that whole under lying system is working fine. I am sorry I don't have better advice for you, but I would say find someone who it is working for and making sure that this user has the same access. Another thing to look into is the data for their permissions in the db. You might see a bit of corruption in the group assignment. I have found issues with manually pasting in values sometimes. I hope some of that helps. Brian Goralczyk Brian Goralczyk Phone 574-643-1144 Email bgoralc...@gmail.com On Thu, Feb 12, 2015 at 1:04 PM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: What error is the user getting? 9361 ? Also ... When updating a user I think the user cache only gets updated when one of the following changes (so your checkbox may not have updated it) Login Name, Password, License Type, Email Address, Default Notify mechanism You could change their license type to read, save, refresh, and change it back to see if that user's record in the user_cache is updated -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Thursday, February 12, 2015 11:56 AM To: arslist@ARSLIST.ORG Subject: Re: USER_CACHE Problems Hi, If you get ARERR 329, the user/password seems not to match. At least not to what is in the cache... You can use another program named arecache to add a new admin user that you can later use with arreload. Note that the -s option changed to/from -t at some point. I do not remember which version. Choose a Login Name and Request ID that does not exist. arcache -Ua -d -e 1500 -n loginname -s server -g 1; -l1 -p passwd If you are out of fixed licenses, you might need to delete a current Fixed user before you add the new one. arcache -Ud -d -e x -s ServerName Finally try the arreload again. I also recall a bug with arreload together with the -d option. Try avoiding -d. I do not remember the exact version with this problem either... Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP
Work Order and approvals
Has anyone out there ever play with the 'Approver' tab in Work Orders? We are trying use it add ad-hoc approvers. Any advise would be appreciated. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: DB Copy Issue
Hi, Yes, but you can still use a Fixed license on both servers with old/legacy/green licensing, as long as it is assigned to the same user. So if you have an account on both servers, you will only need one fixed license for that user. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. I thought of two more items worth mentioning. The User records will be copied over so to remain in compliance you will likely need to change most of your user accounts to Read licenses after the DB copy. Also the entitlements for user licenses mentioned by Davin only apply to the Blue pricing model. If you happen to be on the Legacy/Green model that is not the case as licenses are purchased for production use at one cost and for development use at a lower cost so they are not interchangeable. -Rick From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Davin Lindner-Green Sent: Wednesday, February 11, 2015 2:38 PM To: arslist@ARSLIST.ORG Subject: Re: DB Copy Issue ** A second vote to use the Remedy Restore Tool, plus some hints on licenses. In version 7.x they are stored in the database so will get copied along with everything else. Also, if you are on version 7 or newer the only license key that is tied to your Host ID (your hardware) is the AR Server license. You should add the AR Server license from DEV to your PROD environment before you copy the database. That way it will be there when you start up DEV post-copy. In terms of entitlement, my understanding is that you are entitled to use AR User Fixed licenses on any server in your environment as long as the users are the same named users (which they will be after database copy). AR User Floating licenses may be tied to a specific server (although not enforced by the license key mechanism) so you might have to adjust that number after a copy. However this depends on which licensing model you are under with BMC so you might not have to adjust anything in terms of licensing. Last item, you may want to disable the email engine and any external integrations on DEV before the copy, so you don't accidentally send duplicate email notifications or trigger integration actions from DEV. Also, if you are using custom Remedy applications at all, any server references you may have included for integrations and the like won't be detected and changed by Remedy Restore Tool. It is oriented primarily at ITSM and ARS core forms only. Thanks Davin On Feb 11, 2015, at 3:27 PM, Rick Westbrock rwestbr...@24hourfit.commailto:rwestbr...@24hourfit.com wrote: ** Check out the Remedy Restore Tool by Carl Wilson (http://communities.bmc.com/docs/DOC-7710https://communities.bmc.com/docs/DOC-7710 ), it handles nearly all the deprodification steps required when copying a production database to a non-prod environment. I normally adjust the licenses manually myself but it depends on your version of ARS. If you are on version 7 or newer (I think) it’s quite easy to just change the numbers in the console; if you are on 6.x or older it will be a lot more painful due to the old licensing model. -Rick From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Hallenger Sent: Wednesday, February 11, 2015 2:14 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: DB Copy Issue ** Wondering if anyone can offer some advice on this issue. Can I copy our production db to our dev server as an means of syncing dev to production. The end goal being to make my dev look just like production. Our dev server does not have the same number of licenses as production naturally. Is this something that can be done with a basic db copy. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM license and foundation data
Hi, Some forms are tagged to belong to a specific ITSM application such as the BMC:InfrastructureChange form belongs to BMC:Change Mgmt. CTM:People and associated forms should not be tied to any specific application, which means that it is enough with an AR User Fixed/Floating license ot add/update data in that form. If you are only reading data, it will always be free. The system will complain if you try to update data you are not entitled to from a license perspective. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hello Listers, We are using the ITSM module in our environment and are thinking of building a very specific custom application. To make things a bit easier, we were thinking of looking up people data from CTM:People and using that data in our custom application. The users of this application will be members of a specific business unit that does not use the ITSM module. My question is this: Would we need the module licenses for these users to do this data read? We will not be inserting or updating data into any of the ITSM forms fro our custom application. I want to make sure that we are not violating any ITSM licensing rules. Any clarification on this will be appreciated. Thanks, Rahim ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Weird or Expected behavior Webservice 7.6.04
Hi Guys, I just boarded to a new client where they are using integrated environment of SharePoint with Remedy ITSM 7.6.04, they have designed the request entry console of ITSM with all its functionality in sharepoint and integrated it with ITSM through webservices. Their system is working as expected but sometime it happens the generic user through which they connects start giving authentication error messages. After digging more i have seen they are only using one 'user' which connects them to remedy. As per my understanding a user with fixed license can only connect concurrently to specific amount of machine i am not sure about the number. if there are people creating ticket concurrently through SharePoint console in that case their ticket creation will fail and they will get authentication errors. I think as they are using only a single remedy user to authenticate with web service causing this issue and the most disastrous think i have also noticed is, they are also using the same remedy account for one more integration. Please provide your insight over the same. -- *Thanks regards* *“Harsh Chaudhary”* *Impatience never commanded success*** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Crystal reports setup in remedy
arslist@ARSLIST.ORG X-Mailer: iPhone Mail (11D167) Hi, wondering if I can integrate custom crystal report into Remedy 8.1? I want to add it to the Report form so I can schedule it or run adhoc like other out of the box crystal reports. Any help is highly appreciated! Sent from my iPhone ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Work Order and approvals
Hi Philip, The approvers tab present on wo form is hidden and not as such really integrated with approval server. I have integrated wo application with approval server for one of my customers. In this particular case, i had made the approvers tab visible to wo users and added a table to show 3 way join form of wo-approval, which lists approvers and their signature status. Also add approvers button i reused on this form to attach the approvers to given wo request in ad hoc manner. What are you looking exactly here. On Feb 13, 2015 6:45 AM, Saji Philip sphili...@gmail.com wrote: ** Has anyone out there ever play with the 'Approver' tab in Work Orders? We are trying use it add ad-hoc approvers. Any advise would be appreciated. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: OT: Setting up a demo environment on LINUX..
Kevin, Thanks for your response. I bought a Dell Inspiron 3847 Desktop that has a Intel(R) Core(TM) i7-4790 CPU @ 3.60 GHz processor and has 16 GB RAM (I think this is the model http://www.dell.com/us/p/inspiron-3847-desktop/pd?oc=fdcwrt220hmodel_id=ins piron-3847-desktop). By looking on the performance tab of the task manager, it appears like it has 2 quad core processors. This desktop has come with Windows 7 Professional preloaded on it. So from your experience you reckon that already having Windows 7 Professional preloaded on it, I would not need an alternate VM running a Windows server OS or LINUX in order to stage a Demo environment? What did you use for a web server to support the mid-tier? Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kevin Morgan Sent: Thursday, February 12, 2015 7:57 PM To: arslist@ARSLIST.ORG Subject: Re: OT: Setting up a demo environment on LINUX.. Joe, I used a quad core i7 with 8gb ram in a vm on my laptop. Full ITSM and CMDB ran without issues. I used SQL Server 2008 along with Windows 7 Pro. Kevin On Feb 12, 2015, at 18:22, Joe D'Souza jdso...@shyle.net wrote: I also heard from a reliable resource that you can install the AR System server (and perhaps even the ITSM apps and Atrium products) on Windows 7 Professional as it has the same libraries that are required for the installation as a Windows Server. He was sure of the AR System but has not tried ITSM and Atrium on Windows 7 Professional. I'd like to know if anyone has attempted that. If that is possible, I might not even need to install VirtualBox and create a Linux virtual instance. If anyone has successfully installed the whole suite (AR System, Mid-Tier, ITSM, Atrium) on Windows 7 Professional, I'd like to know the hardware configuration of the machine you used. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Tuesday, February 10, 2015 10:51 AM To: arslist@ARSLIST.ORG Subject: Re: OT: Setting up a demo environment on LINUX.. Hi, I use VirtualBox all the time, and have been doing so for many years. Both with Windows and Linux installations of the AR System. Best Regards - Misi, RRR AB, http://rrr.se Very cool! You truly are a Remedy Rockstar! I'll have to give it another try. I was using CentOS on VirtualBox. I got as far as getting Oracle installed but ran into some issues with my VM along with navigating Oracle on my own for the first time without a DBA. After that I finally broke down and got a license for VMware Workstation to better match what I was wanting to do (lot of snapshots for one) and just went down the Windows/SQL Server path because I can knock that configuration out very quickly. Jason On Mon, Feb 9, 2015 at 5:11 AM, Misi Mladoniczky m...@rrr.se wrote: Hi, Good ide Jason, you will find the AR Linux install for dummies document here: https://communities.bmc.com/docs/DOC-34748 Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. It would be really cool to post the script along other details from youself and other people that have done this as a BMC Communities document: https://communities.bmc.com/document/create.jspa?containerType=14containerI D=2002 Jason On Thu, Feb 5, 2015 at 12:41 PM, Misi Mladoniczky m...@rrr.se wrote: Hi, It has never been free as far as I know. I guess you can request a trial version. The best way would probably to do it through one of your clients Support Contract IDs, as they typically has no limit on the number of servers. I have installed AR 8.1 on Scientific Linux (Red Hat Clone) with Oracle without any problem. I used Oracle XE which is free for small environments, and the full Oracle Client to connect through, in order to fool the Remedy installer. Mid-Tier + AR runs fine on 2GB memory in my VM, but I do not have ITSM installed on that machine. To run the installer you need X. I typically use Cygwin as X-server, and then do a ssh -X to the Linux server. I have a detailed script I follow in order to make everything run smoothly, so if anyone is interested, let me know. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities,
Re: Weird or Expected behavior Webservice 7.6.04
First of all if there are physical users using the same Remedy account to create and update tickets, concurrently, you are violating the Remedy User License agreement. If you did not already know that, you might want to reconsider and generate separate accounts for each physical user. If these users are using some sort of a portal that uses a Remedy published WSDL, then you are ok. In fact that is how a published WSDL using a pre-configured login for the WSDL in the Mid-Tier basically works. When I set up web services, I use a dedicated account which I consider as some sort of a service account for WSDL. This is good for tracking purposes. Do not get into the habit of using the same account for WSDL and other accounts like AIE etc. as this will make it difficult for you to trace problems when you log workflow in the event of some problems. Cheers Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Harsh Sent: Thursday, February 12, 2015 10:56 PM To: arslist@ARSLIST.ORG Subject: Weird or Expected behavior Webservice 7.6.04 ** Hi Guys, I just boarded to a new client where they are using integrated environment of SharePoint with Remedy ITSM 7.6.04, they have designed the request entry console of ITSM with all its functionality in sharepoint and integrated it with ITSM through webservices. Their system is working as expected but sometime it happens the generic user through which they connects start giving authentication error messages. After digging more i have seen they are only using one 'user' which connects them to remedy. As per my understanding a user with fixed license can only connect concurrently to specific amount of machine i am not sure about the number. if there are people creating ticket concurrently through SharePoint console in that case their ticket creation will fail and they will get authentication errors. I think as they are using only a single remedy user to authenticate with web service causing this issue and the most disastrous think i have also noticed is, they are also using the same remedy account for one more integration. Please provide your insight over the same. -- Thanks regards Harsh Chaudhary Impatience never commanded success _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Weird or Expected behavior Webservice 7.6.04
Hi Joe, Thanks for your reply. Let me recollect my words- they are using a web Service i say- SRM_RequestInterfaceCreate now in authentication header of that WS they are passing Generic user name and password. The Generic user is owning a fixed licence with admin permission with other couple of permission like Incident Master. Now take a scenario- there are four people- A- from Australia, B- from Boston, C- from Chicago and D from Delhi their account exists in CTM:People form already. they are trying to create tickets concurrently through the portal which is using this web service, they were authenticated by web service through Generic User and their Remedy Login ID's were passed as a submitter parameter for that ticket with other required values to create a Service Request. Now when user A, B, C, D clicks the submit button at same time as well as there is one more Web service integration which is also currently doing same transactions in Remedy with the same 'Generic User'? will they get an authentication error or it will allow them to create request? Regards, Harsh On Fri, Feb 13, 2015 at 11:31 AM, Joe D'Souza jdso...@shyle.net wrote: ** First of all if there are physical users using the same Remedy account to create and update tickets, concurrently, you are violating the Remedy User License agreement. If you did not already know that, you might want to reconsider and generate separate accounts for each physical user. If these users are using some sort of a portal that uses a Remedy published WSDL, then you are ok. In fact that is how a published WSDL using a pre-configured login for the WSDL in the Mid-Tier basically works. When I set up web services, I use a dedicated account which I consider as some sort of a service account for WSDL. This is good for tracking purposes. Do not get into the habit of using the same account for WSDL and other accounts like AIE etc. as this will make it difficult for you to trace problems when you log workflow in the event of some problems. Cheers Joe -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Harsh *Sent:* Thursday, February 12, 2015 10:56 PM *To:* arslist@ARSLIST.ORG *Subject:* Weird or Expected behavior Webservice 7.6.04 ** Hi Guys, I just boarded to a new client where they are using integrated environment of SharePoint with Remedy ITSM 7.6.04, they have designed the request entry console of ITSM with all its functionality in sharepoint and integrated it with ITSM through webservices. Their system is working as expected but sometime it happens the generic user through which they connects start giving authentication error messages. After digging more i have seen they are only using one 'user' which connects them to remedy. As per my understanding a user with fixed license can only connect concurrently to specific amount of machine i am not sure about the number. if there are people creating ticket concurrently through SharePoint console in that case their ticket creation will fail and they will get authentication errors. I think as they are using only a single remedy user to authenticate with web service causing this issue and the most disastrous think i have also noticed is, they are also using the same remedy account for one more integration. Please provide your insight over the same. -- *Thanks regards* *“Harsh Chaudhary”* * **Impatience never commanded success* _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- *Thanks regards* *“Harsh Chaudhary”* *Impatience never commanded success*** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: USER_CACHE Problems
Deleting and recreating their user record works? - Karthik On 12 February 2015 at 18:29, Warren R. Baltimore II warrenbaltim...@gmail.com wrote: ** ARS 6.3 Oracle 10x Sun OS 5.1 A little help please! My legacy server is showing an issue that I have not dealt with before. A couple of days, my database started showing some problems related to tablespace. This caused a bunch of weird issues. The tablespace issue has been resolved. A couple of my users had closed their clients during that time and when they came back received the error message that they were still logged on and would they like the other session closed. They would answer in the affirmative, but when they would then log back on, they would get the same message. I then tried to kick them off from the admin tool, but they would still get the message. I then triggered (I think) a re-cache by adding a display only checkbox and then doing a modify all against all users with that checkbox checked. I did this based on kbase articles that talked about this type of issue. However I still have a couple of users who are getting this message. User logs don't show a need for them to be released, in fact they just show them logging in as normal. They are able to work by just closing (using the x to close the window). None the less, it is very annoying! Any ideas? Thanks! -- Warren R. Baltimore II Remedy Developer 410-533-5367 _ARSlist: Where the Answers Are and have been for 20 years_ -- - Karthik ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: USER_CACHE Problems
Hi, Have you tried the arreload-program? arreload -u User -f -a adminuser -p adminpassword The -f is supposed to flush the cache before reloading it. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Deleting and recreating their user record works? - Karthik On 12 February 2015 at 18:29, Warren R. Baltimore II warrenbaltim...@gmail.com wrote: ** ARS 6.3 Oracle 10x Sun OS 5.1 A little help please! My legacy server is showing an issue that I have not dealt with before. A couple of days, my database started showing some problems related to tablespace. This caused a bunch of weird issues. The tablespace issue has been resolved. A couple of my users had closed their clients during that time and when they came back received the error message that they were still logged on and would they like the other session closed. They would answer in the affirmative, but when they would then log back on, they would get the same message. I then tried to kick them off from the admin tool, but they would still get the message. I then triggered (I think) a re-cache by adding a display only checkbox and then doing a modify all against all users with that checkbox checked. I did this based on kbase articles that talked about this type of issue. However I still have a couple of users who are getting this message. User logs don't show a need for them to be released, in fact they just show them logging in as normal. They are able to work by just closing (using the x to close the window). None the less, it is very annoying! Any ideas? Thanks! -- Warren R. Baltimore II Remedy Developer 410-533-5367 _ARSlist: Where the Answers Are and have been for 20 years_ -- - Karthik ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: USER_CACHE Problems
Gave it a shotno joy in mudville I'm afraid Thanks for the idea though! On Thu, Feb 12, 2015 at 8:37 AM, Karthik karthik...@gmail.com wrote: ** Deleting and recreating their user record works? - Karthik On 12 February 2015 at 18:29, Warren R. Baltimore II warrenbaltim...@gmail.com wrote: ** ARS 6.3 Oracle 10x Sun OS 5.1 A little help please! My legacy server is showing an issue that I have not dealt with before. A couple of days, my database started showing some problems related to tablespace. This caused a bunch of weird issues. The tablespace issue has been resolved. A couple of my users had closed their clients during that time and when they came back received the error message that they were still logged on and would they like the other session closed. They would answer in the affirmative, but when they would then log back on, they would get the same message. I then tried to kick them off from the admin tool, but they would still get the message. I then triggered (I think) a re-cache by adding a display only checkbox and then doing a modify all against all users with that checkbox checked. I did this based on kbase articles that talked about this type of issue. However I still have a couple of users who are getting this message. User logs don't show a need for them to be released, in fact they just show them logging in as normal. They are able to work by just closing (using the x to close the window). None the less, it is very annoying! Any ideas? Thanks! -- Warren R. Baltimore II Remedy Developer 410-533-5367 _ARSlist: Where the Answers Are and have been for 20 years_ -- - Karthik _ARSlist: Where the Answers Are and have been for 20 years_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: USER_CACHE Problems
I'll give it a shot It's been awhile since I've tried one of these triggers On Thu, Feb 12, 2015 at 8:58 AM, Misi Mladoniczky m...@rrr.se wrote: Hi, Have you tried the arreload-program? arreload -u User -f -a adminuser -p adminpassword The -f is supposed to flush the cache before reloading it. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Deleting and recreating their user record works? - Karthik On 12 February 2015 at 18:29, Warren R. Baltimore II warrenbaltim...@gmail.com wrote: ** ARS 6.3 Oracle 10x Sun OS 5.1 A little help please! My legacy server is showing an issue that I have not dealt with before. A couple of days, my database started showing some problems related to tablespace. This caused a bunch of weird issues. The tablespace issue has been resolved. A couple of my users had closed their clients during that time and when they came back received the error message that they were still logged on and would they like the other session closed. They would answer in the affirmative, but when they would then log back on, they would get the same message. I then tried to kick them off from the admin tool, but they would still get the message. I then triggered (I think) a re-cache by adding a display only checkbox and then doing a modify all against all users with that checkbox checked. I did this based on kbase articles that talked about this type of issue. However I still have a couple of users who are getting this message. User logs don't show a need for them to be released, in fact they just show them logging in as normal. They are able to work by just closing (using the x to close the window). None the less, it is very annoying! Any ideas? Thanks! -- Warren R. Baltimore II Remedy Developer 410-533-5367 _ARSlist: Where the Answers Are and have been for 20 years_ -- - Karthik ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: USER_CACHE Problems
I did bounce the Remedy system after the problem started. It didn't work though I've been trying the following command: # ./arreload -a [userid] -p [password] -u User -s [servername] -f -d I get the following: Action Request System Reload Cache Manager Version 6.03.00 patch 016 Remedy, a BMC Software company. Copyright (c) 1991 - 2005 BMC Software, Inc. All rights reserved. Summary of command line arguments: User form: User Group form : Admin user : [userid] Update server: [servername] Flush items from CURRENT server only Verifying Admin access to 'source' server -- [servername] FAILED! Message not in catalog; Message number = 329 (ARERR 329) [servername] ARERR 329 : Invalid password or authentication string for an existing user The password you have specified for the user name is not recognized. The problem can be either with the password or with the authentication string (if using NT authentication, the authentication string is the NT domain) or both. Enter the password defined for this user name to access the system as that user. I've used both Demo with a Fixed license and Admin privs. as well as my own user id that also has admin privs. Am I missing something? On Thu, Feb 12, 2015 at 9:26 AM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: The logged in status for a user is only in memory (not stored in the database) so have you restarted the AR System? When using the arreload utility make sure to turn off the max number of records returned limit (if you have one set on the server) before running or you will only get that number of users loaded into the user_cache Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Thursday, February 12, 2015 7:58 AM To: arslist@ARSLIST.ORG Subject: Re: USER_CACHE Problems Hi, Have you tried the arreload-program? arreload -u User -f -a adminuser -p adminpassword The -f is supposed to flush the cache before reloading it. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II Sent: Thursday, February 12, 2015 8:06 AM To: arslist@ARSLIST.ORG Subject: Re: USER_CACHE Problems ** Gave it a shotno joy in mudville I'm afraid Thanks for the idea though! -Original Message- On Thu, Feb 12, 2015 at 8:37 AM, Karthik wrote: ** Deleting and recreating their user record works? - Karthik -Original Message- On 12 February 2015 at 18:29, Warren R. Baltimore II wrote: ** ARS 6.3 Oracle 10x Sun OS 5.1 A little help please! My legacy server is showing an issue that I have not dealt with before. A couple of days, my database started showing some problems related to tablespace. This caused a bunch of weird issues. The tablespace issue has been resolved. A couple of my users had closed their clients during that time and when they came back received the error message that they were still logged on and would they like the other session closed. They would answer in the affirmative, but when they would then log back on, they would get the same message. I then tried to kick them off from the admin tool, but they would still get the message. I then triggered (I think) a re-cache by adding a display only checkbox and then doing a modify all against all users with that checkbox checked. I did this based on kbase articles that talked about this type of issue. However I still have a couple of users who are getting this message. User logs don't show a need for them to be released, in fact they just show them logging in as normal. They are able to work by just closing (using the x to close the window). None the less, it is very annoying! Any ideas? Thanks! -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Problem with ITSM Consoles
I guess you refreshed the Mid-Tier cache and also cleared your browser cache? Have you tried a different browser? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shafqat Ayaz Sent: 12 February 2015 13:36 To: arslist@ARSLIST.ORG Subject: Problem with ITSM Consoles ** Hi All I am having a weird problem. Well weird at least for me! On the ITSM application when I open a console it opens but stays blank. The user has all the permissions I could possibly give. I can submit for example an Incident or Change or modify assets, just the Consoles stay blank. I have a suspicion it might be related to a plug-in but don't know which one. Any help will be gratefully accepted. This is a test system and does not have a full server license. SQL server ARS 8.1 ITSM 8.1 Shafqat Ayaz _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: USER_CACHE Problems
The logged in status for a user is only in memory (not stored in the database) so have you restarted the AR System? When using the arreload utility make sure to turn off the max number of records returned limit (if you have one set on the server) before running or you will only get that number of users loaded into the user_cache Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Thursday, February 12, 2015 7:58 AM To: arslist@ARSLIST.ORG Subject: Re: USER_CACHE Problems Hi, Have you tried the arreload-program? arreload -u User -f -a adminuser -p adminpassword The -f is supposed to flush the cache before reloading it. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II Sent: Thursday, February 12, 2015 8:06 AM To: arslist@ARSLIST.ORG Subject: Re: USER_CACHE Problems ** Gave it a shotno joy in mudville I'm afraid Thanks for the idea though! -Original Message- On Thu, Feb 12, 2015 at 8:37 AM, Karthik wrote: ** Deleting and recreating their user record works? - Karthik -Original Message- On 12 February 2015 at 18:29, Warren R. Baltimore II wrote: ** ARS 6.3 Oracle 10x Sun OS 5.1 A little help please! My legacy server is showing an issue that I have not dealt with before. A couple of days, my database started showing some problems related to tablespace. This caused a bunch of weird issues. The tablespace issue has been resolved. A couple of my users had closed their clients during that time and when they came back received the error message that they were still logged on and would they like the other session closed. They would answer in the affirmative, but when they would then log back on, they would get the same message. I then tried to kick them off from the admin tool, but they would still get the message. I then triggered (I think) a re-cache by adding a display only checkbox and then doing a modify all against all users with that checkbox checked. I did this based on kbase articles that talked about this type of issue. However I still have a couple of users who are getting this message. User logs don't show a need for them to be released, in fact they just show them logging in as normal. They are able to work by just closing (using the x to close the window). None the less, it is very annoying! Any ideas? Thanks! -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: USER_CACHE Problems
Have you tried to delete the local user cache on their machine? When odd things occur on my users’ clients I just have them delete the local user cache and it resolves those anomalies. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II Sent: Thursday, February 12, 2015 8:41 AM To: arslist@ARSLIST.ORG Subject: Re: USER_CACHE Problems ** I did bounce the Remedy system after the problem started. It didn't work though I've been trying the following command: # ./arreload -a [userid] -p [password] -u User -s [servername] -f -d I get the following: Action Request System Reload Cache Manager Version 6.03.00 patch 016 Remedy, a BMC Software company. Copyright (c) 1991 - 2005 BMC Software, Inc. All rights reserved. Summary of command line arguments: User form: User Group form : Admin user : [userid] Update server: [servername] Flush items from CURRENT server only Verifying Admin access to 'source' server -- [servername] FAILED! Message not in catalog; Message number = 329 (ARERR 329) [servername] ARERR 329 : Invalid password or authentication string for an existing user The password you have specified for the user name is not recognized. The problem can be either with the password or with the authentication string (if using NT authentication, the authentication string is the NT domain) or both. Enter the password defined for this user name to access the system as that user. I've used both Demo with a Fixed license and Admin privs. as well as my own user id that also has admin privs. Am I missing something? On Thu, Feb 12, 2015 at 9:26 AM, Grooms, Frederick W frederick.w.gro...@xo.commailto:frederick.w.gro...@xo.com wrote: The logged in status for a user is only in memory (not stored in the database) so have you restarted the AR System? When using the arreload utility make sure to turn off the max number of records returned limit (if you have one set on the server) before running or you will only get that number of users loaded into the user_cache Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Thursday, February 12, 2015 7:58 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: USER_CACHE Problems Hi, Have you tried the arreload-program? arreload -u User -f -a adminuser -p adminpassword The -f is supposed to flush the cache before reloading it. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II Sent: Thursday, February 12, 2015 8:06 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: USER_CACHE Problems ** Gave it a shotno joy in mudville I'm afraid Thanks for the idea though! -Original Message- On Thu, Feb 12, 2015 at 8:37 AM, Karthik wrote: ** Deleting and recreating their user record works? - Karthik -Original Message- On 12 February 2015 at 18:29, Warren R. Baltimore II wrote: ** ARS 6.3 Oracle 10x Sun OS 5.1 A little help please! My legacy server is showing an issue that I have not dealt with before. A couple of days, my database started showing some problems related to tablespace. This caused a bunch of weird issues. The tablespace issue has been resolved. A couple of my users had closed their clients during that time and when they came back received the error message that they were still logged on and would they like the other session closed. They would answer in the affirmative, but when they would then log back on, they would get the same message. I then tried to kick them off from the admin tool, but they would still get the message. I then triggered (I think) a re-cache by adding a display only checkbox and then doing a modify all against all users with that checkbox checked. I did this based on kbase articles that talked about this type of issue. However I still have a couple of users who are getting this message. User logs don't show a need for them to be released, in fact they just show them logging in as normal. They are able to work by just closing (using the x to close the window). None the less, it is very annoying! Any ideas? Thanks! -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years -- Warren R. Baltimore II Remedy Developer 410-533-5367 _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at
Problem with ITSM Consoles
Hi AllI am having a weird problem. Well weird at least for me!On the ITSM application when I open a console it opens but stays blank. The user has all the permissions I could possibly give.I can submit for example an Incident or Change or modify assets, just the Consoles stay blank. I have a suspicion it might be related to a plug-in but don't know which one.Any help will be gratefully accepted.This is a test system and does not have a full server license. SQL serverARS 8.1ITSM 8.1 Shafqat Ayaz ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
USER_CACHE Problems
ARS 6.3 Oracle 10x Sun OS 5.1 A little help please! My legacy server is showing an issue that I have not dealt with before. A couple of days, my database started showing some problems related to tablespace. This caused a bunch of weird issues. The tablespace issue has been resolved. A couple of my users had closed their clients during that time and when they came back received the error message that they were still logged on and would they like the other session closed. They would answer in the affirmative, but when they would then log back on, they would get the same message. I then tried to kick them off from the admin tool, but they would still get the message. I then triggered (I think) a re-cache by adding a display only checkbox and then doing a modify all against all users with that checkbox checked. I did this based on kbase articles that talked about this type of issue. However I still have a couple of users who are getting this message. User logs don't show a need for them to be released, in fact they just show them logging in as normal. They are able to work by just closing (using the x to close the window). None the less, it is very annoying! Any ideas? Thanks! -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: USER_CACHE Problems
Another thing that I delete when weird things happen is the AR System User Preference record. Julia James From: Tommy Morris tommy.mor...@radioshack.com To: arslist@ARSLIST.ORG Date: 02/12/2015 08:51 AM Subject:Re: USER_CACHE Problems Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** Have you tried to delete the local user cache on their machine? When odd things occur on my users’ clients I just have them delete the local user cache and it resolves those anomalies. From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II Sent: Thursday, February 12, 2015 8:41 AM To: arslist@ARSLIST.ORG Subject: Re: USER_CACHE Problems ** I did bounce the Remedy system after the problem started. It didn't work though I've been trying the following command: # ./arreload -a [userid] -p [password] -u User -s [servername] -f -d I get the following: Action Request System Reload Cache Manager Version 6.03.00 patch 016 Remedy, a BMC Software company. Copyright (c) 1991 - 2005 BMC Software, Inc. All rights reserved. Summary of command line arguments: User form: User Group form : Admin user : [userid] Update server: [servername] Flush items from CURRENT server only Verifying Admin access to 'source' server -- [servername] FAILED! Message not in catalog; Message number = 329 (ARERR 329) [servername] ARERR 329 : Invalid password or authentication string for an existing user The password you have specified for the user name is not recognized. The problem can be either with the password or with the authentication string (if using NT authentication, the authentication string is the NT domain) or both. Enter the password defined for this user name to access the system as that user. I've used both Demo with a Fixed license and Admin privs. as well as my own user id that also has admin privs. Am I missing something? On Thu, Feb 12, 2015 at 9:26 AM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: The logged in status for a user is only in memory (not stored in the database) so have you restarted the AR System? When using the arreload utility make sure to turn off the max number of records returned limit (if you have one set on the server) before running or you will only get that number of users loaded into the user_cache Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Thursday, February 12, 2015 7:58 AM To: arslist@ARSLIST.ORG Subject: Re: USER_CACHE Problems Hi, Have you tried the arreload-program? arreload -u User -f -a adminuser -p adminpassword The -f is supposed to flush the cache before reloading it. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II Sent: Thursday, February 12, 2015 8:06 AM To: arslist@ARSLIST.ORG Subject: Re: USER_CACHE Problems ** Gave it a shotno joy in mudville I'm afraid Thanks for the idea though! -Original Message- On Thu, Feb 12, 2015 at 8:37 AM, Karthik wrote: ** Deleting and recreating their user record works? - Karthik -Original Message- On 12 February 2015 at 18:29, Warren R. Baltimore II wrote: ** ARS 6.3 Oracle 10x Sun OS 5.1 A little help please! My legacy server is showing an issue that I have not dealt with before. A couple of days, my database started showing some problems related to tablespace. This caused a bunch of weird issues. The tablespace issue has been resolved. A couple of my users had closed their clients during that time and when they came back received the error message that they were still logged on and would they like the other session closed. They would answer in the affirmative, but when they would then log back on, they would get the same message. I then tried to kick them off from the admin tool, but they would still get the message. I then triggered (I think) a re-cache by adding a display only checkbox and then doing a modify all against all users with that checkbox checked. I did this based on kbase articles that talked about this type of issue. However I still have a couple of users who are getting this message. User logs don't show a need for them to be released, in fact they just show them logging in as normal. They are able to work by just closing (using the x to close the window). None the less, it is very annoying! Any ideas? Thanks! -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- Warren R. Baltimore II Remedy Developer 410-533-5367
Re: Best Mobile Interface Development Path Opinion
So we tried to go the SmartIT route and it would work great if it let us remove OOB portions of it rather than just add to it. Example, our environment has no Service and little Asset, so I would like to remove those options, BMC says it can’t be done in the current version. Levi Lippincott / Remedy Administrator +1 402 561 7014 office +1 402 321 5421 mobile levi.lippinc...@interpublic.commailto:levi.lippinc...@interpublic.com Interpublic Group 6825 Pine Street, Omaha, NE 68106 Talent is a Gift; But Character is a Choice. -Matt Grotewold- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Richter, Howard (CEI - Atlanta) Sent: Friday, February 06, 2015 1:54 PM To: arslist@ARSLIST.ORG Subject: Re: Best Mobile Interface Development Path Opinion ** Why not go the SmartIT route? Its free as part of your BMC support contract. Howard From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lippincott, Levi (OMA-GIS) Sent: Friday, February 06, 2015 2:52 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: [arslist] Best Mobile Interface Development Path Opinion ** So we just went live with 8.1.00 on Jan 1st, and it will probably be several years (knowing our organization) before we move onto any other new releases. If we went this route I would still need to build an mobile interface to interact with the data, correct? Levi Lippincott / Remedy Administrator +1 402 561 7014 office +1 402 321 5421 mobile levi.lippinc...@interpublic.commailto:levi.lippinc...@interpublic.com Interpublic Group 6825 Pine Street, Omaha, NE 68106 Talent is a Gift; But Character is a Choice. -Matt Grotewold- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Friday, February 6, 2015 12:38 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Best Mobile Interface Development Path Opinion ** Agreed :) On Fri, Feb 6, 2015 at 11:20 AM, Misi Mladoniczky m...@rrr.semailto:m...@rrr.se wrote: Hi, Similar, but not exactly the same I would think. So you would need to recode to some extent in order to make use of the future native interface. Best Regards - Misi, RRR AB, http://rrr.se Or you could use the existing Restful interface https://communities.bmc.com/docs/DOC-29073 It's 3rd party, and I have no details regarding BMC's interfacebut I suspect they will provide similar functionality. On Fri, Feb 6, 2015 at 11:00 AM, Misi Mladoniczky m...@rrr.semailto:m...@rrr.se wrote: Hi, Maybe you should wait for the RESTful API that will supposedly be available in the next major release? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hello, First let me state we are going to be building this in house so, thank you if you have a product that will fit my needs but we are not in a position to purchase something. We are starting the process of building a mobile interface for, what I hope will be, some simple tasks. Ideally we would like our users to be able to login to the system and be brought to a slim view of the HPD:Incident Management Console with the only options available are applying/clearing filters, looking at their list of tickets, and then opening the tickets up. Then they can be brought to a slim view of the HPD:Help Desk form where they will see really basic info with some options like, assign to me, reassign, resolve, update work log, etc. All that being said, in everyone's opinion would this be best achieved through separate HTML/Java web pages connected to the system via Web Services, or through a custom view on the respective forms, or is there another way that I have not thought of yet that might be better? We are running 8.1.00 ARS/ITSM with 8.1.01 (SP1) Mid Tier with Tomcat 6.0. [Description: Description: cid:411C7191-C84A-4BC4-84A6-03A2A02A75D5] Connect with us: interpublic.comhttp://interpublic.comhttp://www.interpublic.com/ Twitterhttps://twitter.com/#%21/interpublicipg Facebookhttps://www.facebook.com/InterpublicGroup Levi Lippincott / Remedy Administrator +1 402 561 7014tel:%2B1%20402%20561%207014 office +1 402 321 5421tel:%2B1%20402%20321%205421 mobile levi.lippinc...@interpublic.commailto:levi.lippinc...@interpublic.commailto:levi.lippinc...@interpublic.commailto:levi.lippinc...@interpublic.com Lync Communcatorsip:levi.lippinc...@na.corp.ipgnetwork.commailto:sip%3alevi.lippinc...@na.corp.ipgnetwork.com Interpublic Group 6825 Pine Street, Omaha, NE 68106 Talent is a
Re: USER_CACHE Problems
Are you in a server group or have the config entry Disable-Admin-Ops turned on? Are you using a specific port for your server? If so set the ARTCPPORT environment variable first export ARTCPPORT=123456 Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II Sent: Thursday, February 12, 2015 8:41 AM To: arslist@ARSLIST.ORG Subject: Re: USER_CACHE Problems ** I did bounce the Remedy system after the problem started. It didn't work though I've been trying the following command: # ./arreload -a [userid] -p [password] -u User -s [servername] -f -d I get the following: Action Request System Reload Cache Manager Version 6.03.00 patch 016 Remedy, a BMC Software company. Copyright (c) 1991 - 2005 BMC Software, Inc. All rights reserved. Summary of command line arguments: User form : User Group form : Admin user : [userid] Update server: [servername] Flush items from CURRENT server only Verifying Admin access to 'source' server -- [servername] FAILED! Message not in catalog; Message number = 329 (ARERR 329) [servername] ARERR 329 : Invalid password or authentication string for an existing user The password you have specified for the user name is not recognized. The problem can be either with the password or with the authentication string (if using NT authentication, the authentication string is the NT domain) or both. Enter the password defined for this user name to access the system as that user. I've used both Demo with a Fixed license and Admin privs. as well as my own user id that also has admin privs. Am I missing something? -Original Message- On Thu, Feb 12, 2015 at 9:26 AM, Grooms, Frederick W wrote: The logged in status for a user is only in memory (not stored in the database) so have you restarted the AR System? When using the arreload utility make sure to turn off the max number of records returned limit (if you have one set on the server) before running or you will only get that number of users loaded into the user_cache Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Thursday, February 12, 2015 7:58 AM To: arslist@ARSLIST.ORG Subject: Re: USER_CACHE Problems Hi, Have you tried the arreload-program? arreload -u User -f -a adminuser -p adminpassword The -f is supposed to flush the cache before reloading it. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II Sent: Thursday, February 12, 2015 8:06 AM To: arslist@ARSLIST.ORG Subject: Re: USER_CACHE Problems ** Gave it a shotno joy in mudville I'm afraid Thanks for the idea though! -Original Message- On Thu, Feb 12, 2015 at 8:37 AM, Karthik wrote: ** Deleting and recreating their user record works? - Karthik -Original Message- On 12 February 2015 at 18:29, Warren R. Baltimore II wrote: ** ARS 6.3 Oracle 10x Sun OS 5.1 A little help please! My legacy server is showing an issue that I have not dealt with before. A couple of days, my database started showing some problems related to tablespace. This caused a bunch of weird issues. The tablespace issue has been resolved. A couple of my users had closed their clients during that time and when they came back received the error message that they were still logged on and would they like the other session closed. They would answer in the affirmative, but when they would then log back on, they would get the same message. I then tried to kick them off from the admin tool, but they would still get the message. I then triggered (I think) a re-cache by adding a display only checkbox and then doing a modify all against all users with that checkbox checked. I did this based on kbase articles that talked about this type of issue. However I still have a couple of users who are getting this message. User logs don't show a need for them to be released, in fact they just show them logging in as normal. They are able to work by just closing (using the x to close the window). None the less, it is very annoying! Any ideas? Thanks! -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- Warren R. Baltimore II Remedy Developer 410-533-5367 _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Best Mobile Interface Development Path Opinion
Try Kinetic Generally - what happens is companies try the BMC stuff - it either works or does not for them. If it does not - try Kinetic - often times - it is the right thing for a company. (We have a different philosophy in our software - and often the case - it is what companies are looking for) And BTW - BMC now sells Kinetic - for this very reason. -John On Thu, Feb 12, 2015 at 9:04 AM, Lippincott, Levi (OMA-GIS) levi.lippinc...@interpublic.com wrote: ** So we tried to go the SmartIT route and it would work great if it let us remove OOB portions of it rather than just add to it. Example, our environment has no Service and little Asset, so I would like to remove those options, BMC says it can’t be done in the current version. *Levi Lippincott / *Remedy Administrator +1 402 561 7014 office +1 402 321 5421 mobile levi.lippinc...@interpublic.com *Interpublic Group* 6825 Pine Street, Omaha, NE 68106 *Talent is a Gift; But Character is a Choice. -Matt Grotewold-* *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Richter, Howard (CEI - Atlanta) *Sent:* Friday, February 06, 2015 1:54 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Best Mobile Interface Development Path Opinion ** Why not go the SmartIT route? Its free as part of your BMC support contract. Howard *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Lippincott, Levi (OMA-GIS) *Sent:* Friday, February 06, 2015 2:52 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: [arslist] Best Mobile Interface Development Path Opinion ** So we just went live with 8.1.00 on Jan 1st, and it will probably be several years (knowing our organization) before we move onto any other new releases. If we went this route I would still need to build an mobile interface to interact with the data, correct? *Levi Lippincott / *Remedy Administrator +1 402 561 7014 office +1 402 321 5421 mobile levi.lippinc...@interpublic.com *Interpublic Group* 6825 Pine Street, Omaha, NE 68106 *Talent is a Gift; But Character is a Choice. -Matt Grotewold-* *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing *Sent:* Friday, February 6, 2015 12:38 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Best Mobile Interface Development Path Opinion ** Agreed :) On Fri, Feb 6, 2015 at 11:20 AM, Misi Mladoniczky m...@rrr.se wrote: Hi, Similar, but not exactly the same I would think. So you would need to recode to some extent in order to make use of the future native interface. Best Regards - Misi, RRR AB, http://rrr.se Or you could use the existing Restful interface https://communities.bmc.com/docs/DOC-29073 It's 3rd party, and I have no details regarding BMC's interfacebut I suspect they will provide similar functionality. On Fri, Feb 6, 2015 at 11:00 AM, Misi Mladoniczky m...@rrr.se wrote: Hi, Maybe you should wait for the RESTful API that will supposedly be available in the next major release? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hello, First let me state we are going to be building this in house so, thank you if you have a product that will fit my needs but we are not in a position to purchase something. We are starting the process of building a mobile interface for, what I hope will be, some simple tasks. Ideally we would like our users to be able to login to the system and be brought to a slim view of the HPD:Incident Management Console with the only options available are applying/clearing filters, looking at their list of tickets, and then opening the tickets up. Then they can be brought to a slim view of the HPD:Help Desk form where they will see really basic info with some options like, assign to me, reassign, resolve, update work log, etc. All that being said, in everyone's opinion would this be best achieved through separate HTML/Java web pages connected to the system via Web Services, or through a custom view on the respective forms, or is there another way that I have not thought of yet that might be better? We are running 8.1.00 ARS/ITSM with 8.1.01 (SP1) Mid Tier with Tomcat 6.0. [Description: Description: cid:411C7191-C84A-4BC4-84A6-03A2A02A75D5] Connect with us:interpublic.comhttp://www.interpublic.com/ Twitterhttps://twitter.com/#%21/interpublicipg
Re: USER_CACHE Problems
If you're having problems with arreload you can force a reload of the user_cache table by doing a Modify All on all of the records in the User form - select them all and change a field such as the Creator/Submitter - one that you're not worried about. This will cause a delete from/insert into the user_cache table for each user. Mark -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II Sent: Thursday, February 12, 2015 8:41 AM To: arslist@ARSLIST.ORG Subject: Re: USER_CACHE Problems ** I did bounce the Remedy system after the problem started. It didn't work though I've been trying the following command: # ./arreload -a [userid] -p [password] -u User -s [servername] -f -d I get the following: Action Request System Reload Cache Manager Version 6.03.00 patch 016 Remedy, a BMC Software company. Copyright (c) 1991 - 2005 BMC Software, Inc. All rights reserved. Summary of command line arguments: User form: User Group form : Admin user : [userid] Update server: [servername] Flush items from CURRENT server only Verifying Admin access to 'source' server -- [servername] FAILED! Message not in catalog; Message number = 329 (ARERR 329) [servername] ARERR 329 : Invalid password or authentication string for an existing user The password you have specified for the user name is not recognized. The problem can be either with the password or with the authentication string (if using NT authentication, the authentication string is the NT domain) or both. Enter the password defined for this user name to access the system as that user. I've used both Demo with a Fixed license and Admin privs. as well as my own user id that also has admin privs. Am I missing something? -Original Message- On Thu, Feb 12, 2015 at 9:26 AM, Grooms, Frederick W wrote: The logged in status for a user is only in memory (not stored in the database) so have you restarted the AR System? When using the arreload utility make sure to turn off the max number of records returned limit (if you have one set on the server) before running or you will only get that number of users loaded into the user_cache Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Thursday, February 12, 2015 7:58 AM To: arslist@ARSLIST.ORG Subject: Re: USER_CACHE Problems Hi, Have you tried the arreload-program? arreload -u User -f -a adminuser -p adminpassword The -f is supposed to flush the cache before reloading it. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II Sent: Thursday, February 12, 2015 8:06 AM To: arslist@ARSLIST.ORG Subject: Re: USER_CACHE Problems ** Gave it a shotno joy in mudville I'm afraid Thanks for the idea though! -Original Message- On Thu, Feb 12, 2015 at 8:37 AM, Karthik wrote: ** Deleting and recreating their user record works? - Karthik -Original Message- On 12 February 2015 at 18:29, Warren R. Baltimore II wrote: ** ARS 6.3 Oracle 10x Sun OS 5.1 A little help please! My legacy server is showing an issue that I have not dealt with before. A couple of days, my database started showing some problems related to tablespace. This caused a bunch of weird issues. The tablespace issue has been resolved. A couple of my users had closed their clients during that time and when they came back received the error message that they were still logged on and would they like the other session closed. They would answer in the affirmative, but when they would then log back on, they would get the same message. I then tried to kick them off from the admin tool, but they would still get the message. I then triggered (I think) a re-cache by adding a display only checkbox and then doing a modify all against all users with that checkbox checked. I did this based on kbase articles that talked about this type of issue. However I still have a couple of users who are getting this message. User logs don't show a need for them to be released, in fact they just show them logging in as normal. They are able to work by just closing (using the x to close the window). None the less, it is very annoying! Any ideas? Thanks! -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- Warren R. Baltimore II Remedy Developer 410-533-5367 _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives
Re: USER_CACHE Problems
Disable-Admin-Ops is set to F I set the port using: set ARTCPPORT [portid] It's not a server group On Thu, Feb 12, 2015 at 10:04 AM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: Are you in a server group or have the config entry Disable-Admin-Ops turned on? Are you using a specific port for your server? If so set the ARTCPPORT environment variable first export ARTCPPORT=123456 Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II Sent: Thursday, February 12, 2015 8:41 AM To: arslist@ARSLIST.ORG Subject: Re: USER_CACHE Problems ** I did bounce the Remedy system after the problem started. It didn't work though I've been trying the following command: # ./arreload -a [userid] -p [password] -u User -s [servername] -f -d I get the following: Action Request System Reload Cache Manager Version 6.03.00 patch 016 Remedy, a BMC Software company. Copyright (c) 1991 - 2005 BMC Software, Inc. All rights reserved. Summary of command line arguments: User form: User Group form : Admin user : [userid] Update server: [servername] Flush items from CURRENT server only Verifying Admin access to 'source' server -- [servername] FAILED! Message not in catalog; Message number = 329 (ARERR 329) [servername] ARERR 329 : Invalid password or authentication string for an existing user The password you have specified for the user name is not recognized. The problem can be either with the password or with the authentication string (if using NT authentication, the authentication string is the NT domain) or both. Enter the password defined for this user name to access the system as that user. I've used both Demo with a Fixed license and Admin privs. as well as my own user id that also has admin privs. Am I missing something? -Original Message- On Thu, Feb 12, 2015 at 9:26 AM, Grooms, Frederick W wrote: The logged in status for a user is only in memory (not stored in the database) so have you restarted the AR System? When using the arreload utility make sure to turn off the max number of records returned limit (if you have one set on the server) before running or you will only get that number of users loaded into the user_cache Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Thursday, February 12, 2015 7:58 AM To: arslist@ARSLIST.ORG Subject: Re: USER_CACHE Problems Hi, Have you tried the arreload-program? arreload -u User -f -a adminuser -p adminpassword The -f is supposed to flush the cache before reloading it. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II Sent: Thursday, February 12, 2015 8:06 AM To: arslist@ARSLIST.ORG Subject: Re: USER_CACHE Problems ** Gave it a shotno joy in mudville I'm afraid Thanks for the idea though! -Original Message- On Thu, Feb 12, 2015 at 8:37 AM, Karthik wrote: ** Deleting and recreating their user record works? - Karthik -Original Message- On 12 February 2015 at 18:29, Warren R. Baltimore II wrote: ** ARS 6.3 Oracle 10x Sun OS 5.1 A little help please! My legacy server is showing an issue that I have not dealt with before. A couple of days, my database started showing some problems related to tablespace. This caused a bunch of weird issues. The tablespace issue has been resolved. A couple of my users had closed their clients during that time and when they came back received the error message that they were still logged on and would they like the other session closed. They would answer in the affirmative, but when they would then log back on, they would get the same message. I then tried to kick them off from the admin tool, but they would still get the message. I then triggered (I think) a re-cache by adding a display only checkbox and then doing a modify all against all users with that checkbox checked. I did this based on kbase articles that talked about this type of issue. However I still have a couple of users who are getting this message. User logs don't show a need for them to be released, in fact they just show them logging in as normal. They are able to work by just closing (using the x to close the window). None the less, it is very annoying! Any ideas? Thanks! -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- Warren R. Baltimore II Remedy Developer 410-533-5367 _ARSlist: Where
Re: USER_CACHE Problems
I tried that Mark by utilizing a display only check box on the form. I figured that would workmaybe not? I also tried giving the user Administrator level privileges. As I expected, the problem went away. But the moment I took them back, the problem was back. If he just clicks the x in the warning box, he can work. The funny thing is that it pops back up when he opens his helpdesk case form. I suspect this may have something to do with the Helpdesk license assigned to him. Just a guess though. On Thu, Feb 12, 2015 at 10:26 AM, Walters, Mark mark_walt...@bmc.com wrote: If you're having problems with arreload you can force a reload of the user_cache table by doing a Modify All on all of the records in the User form - select them all and change a field such as the Creator/Submitter - one that you're not worried about. This will cause a delete from/insert into the user_cache table for each user. Mark -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II Sent: Thursday, February 12, 2015 8:41 AM To: arslist@ARSLIST.ORG Subject: Re: USER_CACHE Problems ** I did bounce the Remedy system after the problem started. It didn't work though I've been trying the following command: # ./arreload -a [userid] -p [password] -u User -s [servername] -f -d I get the following: Action Request System Reload Cache Manager Version 6.03.00 patch 016 Remedy, a BMC Software company. Copyright (c) 1991 - 2005 BMC Software, Inc. All rights reserved. Summary of command line arguments: User form: User Group form : Admin user : [userid] Update server: [servername] Flush items from CURRENT server only Verifying Admin access to 'source' server -- [servername] FAILED! Message not in catalog; Message number = 329 (ARERR 329) [servername] ARERR 329 : Invalid password or authentication string for an existing user The password you have specified for the user name is not recognized. The problem can be either with the password or with the authentication string (if using NT authentication, the authentication string is the NT domain) or both. Enter the password defined for this user name to access the system as that user. I've used both Demo with a Fixed license and Admin privs. as well as my own user id that also has admin privs. Am I missing something? -Original Message- On Thu, Feb 12, 2015 at 9:26 AM, Grooms, Frederick W wrote: The logged in status for a user is only in memory (not stored in the database) so have you restarted the AR System? When using the arreload utility make sure to turn off the max number of records returned limit (if you have one set on the server) before running or you will only get that number of users loaded into the user_cache Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Thursday, February 12, 2015 7:58 AM To: arslist@ARSLIST.ORG Subject: Re: USER_CACHE Problems Hi, Have you tried the arreload-program? arreload -u User -f -a adminuser -p adminpassword The -f is supposed to flush the cache before reloading it. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II Sent: Thursday, February 12, 2015 8:06 AM To: arslist@ARSLIST.ORG Subject: Re: USER_CACHE Problems ** Gave it a shotno joy in mudville I'm afraid Thanks for the idea though! -Original Message- On Thu, Feb 12, 2015 at 8:37 AM, Karthik wrote: ** Deleting and recreating their user record works? - Karthik -Original Message- On 12 February 2015 at 18:29, Warren R. Baltimore II wrote: ** ARS 6.3 Oracle 10x Sun OS 5.1 A little help please! My legacy server is showing an issue that I have not dealt with before. A couple of days, my database started showing some problems related to tablespace. This caused a bunch of weird issues. The tablespace issue has been resolved. A couple of my users had closed their clients during that time and when they came back received the error message that they were still logged on and would they like the other session closed. They would answer in the affirmative, but when they would then log back on, they would get the same message. I then tried to kick them off from the admin tool, but they would still get the message. I then triggered (I think) a re-cache by adding a display only checkbox and then doing a modify all against all users with that checkbox checked. I did this based on kbase articles that talked about this type of issue. However I still have a couple of users who are getting this message. User logs don't show a need for them to be released, in fact they just
Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space
Finally found the problem with this and wanted to get back to everyone. Our Windows admins have our systems extremely locked down and they have McAfee sniffing around new installs and so even though we changed the temp variable from c:\temp to d:\temp we were still getting the error. They set up a folder for us that McAfee does not touch and we were able to set our temp variable to that folder for the install. Thanks everyone! Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Theo Fondse Sent: Monday, December 29, 2014 4:57 AM To: arslist@ARSLIST.ORG Subject: Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space ** Hi Lisa, Another possible issue you might be encountering here is a full disk volume on a mounted folder. (See http://msdn.microsoft.com/en-us/library/windows/desktop/aa365733(v=vs.85).aspx) If the folder you are installing to (or any of it's parents), or any other folder the installer is writing files to, is a mounted folder and the underlying volume/disk is full, you might encounter an issue that seems as if you have space left on the drive but you get errors regarding running out of disk space. HTH. Best Regards, Theo On Wed, Dec 24, 2014 at 4:54 PM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote: I want to thank everyone for their help. I've tried all of your suggestions and nothing it working (I did not try the quota thing though from the MSDN link - that's the only thing I did not try). What I'm going to do is try to upgrade from 7.6.4 SP4 to SP5 and see if I get the same problem, if so, then it's definitely something on the server that's not allowing me to read or install (even though I have admin rights on the server and the folders). Stay tuned! Thanks! Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Tuesday, December 23, 2014 3:22 PM To: arslist@ARSLIST.ORG Subject: Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space Personally I would do the install like this ... Shift Right-Click on the Disk1 folder you extracted to the D drive and choose Open command Window here In the command prompt do: SET TEMP=D:\TEMP SET TMP=D:\TEMP setup.cmd This will set the environment to the temp folder you want the install to use and will also run the install as admin. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Tuesday, December 23, 2014 1:06 PM To: arslist@ARSLIST.ORG Subject: Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space Hi Anish! I did not run the installer from the zip file. I open up the zip file and take the disk1 folder and move it under the D: drive and then double click on the setup file. Maybe I just need to uninstall 7.6.04 sp4 and just install a fresh 8.1 sp2. Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Anish Karkare 2 Sent: Tuesday, December 23, 2014 1:53 PM To: arslist@ARSLIST.ORG Subject: Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space Just to confirm, did you extract the install files before running the installer? I have seen this when you open the downloaded zipped file directly by double clicking and running the installer? Try this, Right click downloaded zip file and extract using winzip or any other third party utility to a folder on your d drive. This will extract all files to the directory specified. Run the installer from there --- Original Message --- From: Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil Sent: December 23, 2014 11:28 AM To: arslist@ARSLIST.ORG Subject: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space I'm getting an error that my installation folder only has 0 MB of free Disk Space and I have over 4 GB's of Free Disk Space. I researched this and some people suggested updating the TEMP environment which I have done, but to no avail. Is there anything else I need to check? I'm an administrator on the folders. This is a Windows Server. I was able to upgrade my other server from 8.1.01 to 8.1
Re: USER_CACHE Problems
Not mid-tier I'm afraid. They are using a Windows User Client (ARS 6.3 ITSM 5.5) I've had the user clear the local cache. Nothing seems to work. And I can't get the darn arreload to run. It's very frustrating! On Thu, Feb 12, 2015 at 12:02 PM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote: Could it be a simple case of clearing the their browser cache after clearing the MidTier cache? Make sure Preserver Favorite website data is NOT checked in IE, and then clear the browsing history. Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Thursday, February 12, 2015 11:08 AM To: arslist@ARSLIST.ORG Subject: Re: USER_CACHE Problems ** For Solaris I have always had to use the “export VARIABLE=VALUE” method in order for later applications to see the data in the environment (but that is probably just me and script files) As long as there are no spaces or special characters in the values of the arreload try not using the quotes From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II Sent: Thursday, February 12, 2015 9:30 AM To: arslist@ARSLIST.ORG Subject: Re: USER_CACHE Problems ** Disable-Admin-Ops is set to F I set the port using: set ARTCPPORT [portid] It's not a server group -Original Message- On Thu, Feb 12, 2015 at 10:04 AM, Grooms, Frederick W wrote: Are you in a server group or have the config entry Disable-Admin-Ops turned on? Are you using a specific port for your server? If so set the ARTCPPORT environment variable first export ARTCPPORT=123456 Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II Sent: Thursday, February 12, 2015 8:41 AM To: arslist@ARSLIST.ORG Subject: Re: USER_CACHE Problems ** I did bounce the Remedy system after the problem started. It didn't work though I've been trying the following command: # ./arreload -a [userid] -p [password] -u User -s [servername] -f -d I get the following: Action Request System Reload Cache Manager Version 6.03.00 patch 016 Remedy, a BMC Software company. Copyright (c) 1991 - 2005 BMC Software, Inc. All rights reserved. Summary of command line arguments: User form: User Group form : Admin user : [userid] Update server: [servername] Flush items from CURRENT server only Verifying Admin access to 'source' server -- [servername] FAILED! Message not in catalog; Message number = 329 (ARERR 329) [servername] ARERR 329 : Invalid password or authentication string for an existing user The password you have specified for the user name is not recognized. The problem can be either with the password or with the authentication string (if using NT authentication, the authentication string is the NT domain) or both. Enter the password defined for this user name to access the system as that user. I've used both Demo with a Fixed license and Admin privs. as well as my own user id that also has admin privs. Am I missing something? -Original Message- On Thu, Feb 12, 2015 at 9:26 AM, Grooms, Frederick W wrote: The logged in status for a user is only in memory (not stored in the database) so have you restarted the AR System? When using the arreload utility make sure to turn off the max number of records returned limit (if you have one set on the server) before running or you will only get that number of users loaded into the user_cache Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Thursday, February 12, 2015 7:58 AM To: arslist@ARSLIST.ORG Subject: Re: USER_CACHE Problems Hi, Have you tried the arreload-program? arreload -u User -f -a adminuser -p adminpassword The -f is supposed to flush the cache before reloading it. Best Regards - Misi, RRR AB, http://www.rrr.se http://www.rrr.se (ARSList MVP 2011) -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II Sent: Thursday, February 12, 2015 8:06 AM To: arslist@ARSLIST.ORG Subject: Re: USER_CACHE Problems ** Gave it a shotno joy in mudville I'm afraid Thanks for the idea
Re: Atrium SSO 9.0 + Userid Format Question
Can you check atriumsso.properties in midtier and get rid of this? -Original Message- From: BradRemedy bradrem...@gmail.com Sent: 12-02-2015 12:05 PM To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Subject: Atrium SSO 9.0 + Userid Format Question ** Hi Everyone I need some help please. I am busy setting up atrium SSO in my environment and cannot seem to get the final steps working. The atrium SSO installation went through with no errors and I have successfully added a user store to our remedy application server (Version 8). I know this is working because in the Users and Groups sections I can see my remedy usernames and groups being pulled through. I have also setup Kerberos Authentication with a Flag of Sufficient and the Profile as Dynamic. However when I test the SSO solution and I have a direct URL to the SRM console, it opens the page however it doesn't authenticate me. The Welcome message on the top right corner of SRM is empty whereas it would usually say Welcome Joe Soap. It also complains about permissions which confirms my thoughts. I currently only have one web server (Also version 8) integrated to the Atrium SSO which I did by following the instructions in the installation guide and running the SSOMidtierIntegation application - also which installed with no errors. Once thing I did notice is that if I look in Atrium SSO under the Sessions section, I can see my username in there however it is in the format of 'userid@domain'. So it is j...@abc.com' which doesn't match my remedy usernames which is just 'joes'. Basically I need to strip out the domain information from the userid in Atrium SSO and I have looked at all config settings and cannot find anything anywhere. I did see under the Kerberos settings that there is a option for Use Domain name with Principal however that is not enabled at all. Does anyone know how Atrium SSO gets the user information from the web server and how I can change the format of that information before it reaches the SSO server ? Thanks in advance Brad _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: USER_CACHE Problems
For Solaris I have always had to use the “export VARIABLE=VALUE” method in order for later applications to see the data in the environment (but that is probably just me and script files) As long as there are no spaces or special characters in the values of the arreload try not using the quotes From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II Sent: Thursday, February 12, 2015 9:30 AM To: arslist@ARSLIST.ORG Subject: Re: USER_CACHE Problems ** Disable-Admin-Ops is set to F I set the port using: set ARTCPPORT [portid] It's not a server group -Original Message- On Thu, Feb 12, 2015 at 10:04 AM, Grooms, Frederick W wrote: Are you in a server group or have the config entry Disable-Admin-Ops turned on? Are you using a specific port for your server? If so set the ARTCPPORT environment variable first export ARTCPPORT=123456 Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II Sent: Thursday, February 12, 2015 8:41 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: USER_CACHE Problems ** I did bounce the Remedy system after the problem started. It didn't work though I've been trying the following command: # ./arreload -a [userid] -p [password] -u User -s [servername] -f -d I get the following: Action Request System Reload Cache Manager Version 6.03.00 patch 016 Remedy, a BMC Software company. Copyright (c) 1991 - 2005 BMC Software, Inc. All rights reserved. Summary of command line arguments: User form: User Group form : Admin user : [userid] Update server: [servername] Flush items from CURRENT server only Verifying Admin access to 'source' server -- [servername] FAILED! Message not in catalog; Message number = 329 (ARERR 329) [servername] ARERR 329 : Invalid password or authentication string for an existing user The password you have specified for the user name is not recognized. The problem can be either with the password or with the authentication string (if using NT authentication, the authentication string is the NT domain) or both. Enter the password defined for this user name to access the system as that user. I've used both Demo with a Fixed license and Admin privs. as well as my own user id that also has admin privs. Am I missing something? -Original Message- On Thu, Feb 12, 2015 at 9:26 AM, Grooms, Frederick W wrote: The logged in status for a user is only in memory (not stored in the database) so have you restarted the AR System? When using the arreload utility make sure to turn off the max number of records returned limit (if you have one set on the server) before running or you will only get that number of users loaded into the user_cache Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Thursday, February 12, 2015 7:58 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: USER_CACHE Problems Hi, Have you tried the arreload-program? arreload -u User -f -a adminuser -p adminpassword The -f is supposed to flush the cache before reloading it. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II Sent: Thursday, February 12, 2015 8:06 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: USER_CACHE Problems ** Gave it a shotno joy in mudville I'm afraid Thanks for the idea though! -Original Message- On Thu, Feb 12, 2015 at 8:37 AM, Karthik wrote: ** Deleting and recreating their user record works? - Karthik -Original Message- On 12 February 2015 at 18:29, Warren R. Baltimore II wrote: ** ARS 6.3 Oracle 10x Sun OS 5.1 A little help please! My legacy server is showing an issue that I have not dealt with before. A couple of days, my database started showing some problems related to tablespace. This caused a bunch of weird issues. The tablespace issue has been resolved. A couple of my users had closed their clients during that time and when they came back received the error message that they were still logged on and would they like the other session closed. They would answer in the affirmative, but when they would then log back on, they would get the same message. I then tried to kick them off from the admin tool, but they would still get the message. I then triggered (I think) a re-cache by adding a display only checkbox and then doing a modify all against all users with that checkbox checked. I did this based on kbase articles that talked about this type of issue. However I still have a couple of users who
Re: USER_CACHE Problems
Could it be a simple case of clearing the their browser cache after clearing the MidTier cache? Make sure Preserver Favorite website data is NOT checked in IE, and then clear the browsing history. Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Thursday, February 12, 2015 11:08 AM To: arslist@ARSLIST.ORG Subject: Re: USER_CACHE Problems ** For Solaris I have always had to use the “export VARIABLE=VALUE” method in order for later applications to see the data in the environment (but that is probably just me and script files) As long as there are no spaces or special characters in the values of the arreload try not using the quotes From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II Sent: Thursday, February 12, 2015 9:30 AM To: arslist@ARSLIST.ORG Subject: Re: USER_CACHE Problems ** Disable-Admin-Ops is set to F I set the port using: set ARTCPPORT [portid] It's not a server group -Original Message- On Thu, Feb 12, 2015 at 10:04 AM, Grooms, Frederick W wrote: Are you in a server group or have the config entry Disable-Admin-Ops turned on? Are you using a specific port for your server? If so set the ARTCPPORT environment variable first export ARTCPPORT=123456 Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II Sent: Thursday, February 12, 2015 8:41 AM To: arslist@ARSLIST.ORG Subject: Re: USER_CACHE Problems ** I did bounce the Remedy system after the problem started. It didn't work though I've been trying the following command: # ./arreload -a [userid] -p [password] -u User -s [servername] -f -d I get the following: Action Request System Reload Cache Manager Version 6.03.00 patch 016 Remedy, a BMC Software company. Copyright (c) 1991 - 2005 BMC Software, Inc. All rights reserved. Summary of command line arguments: User form: User Group form : Admin user : [userid] Update server: [servername] Flush items from CURRENT server only Verifying Admin access to 'source' server -- [servername] FAILED! Message not in catalog; Message number = 329 (ARERR 329) [servername] ARERR 329 : Invalid password or authentication string for an existing user The password you have specified for the user name is not recognized. The problem can be either with the password or with the authentication string (if using NT authentication, the authentication string is the NT domain) or both. Enter the password defined for this user name to access the system as that user. I've used both Demo with a Fixed license and Admin privs. as well as my own user id that also has admin privs. Am I missing something? -Original Message- On Thu, Feb 12, 2015 at 9:26 AM, Grooms, Frederick W wrote: The logged in status for a user is only in memory (not stored in the database) so have you restarted the AR System? When using the arreload utility make sure to turn off the max number of records returned limit (if you have one set on the server) before running or you will only get that number of users loaded into the user_cache Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Thursday, February 12, 2015 7:58 AM To: arslist@ARSLIST.ORG Subject: Re: USER_CACHE Problems Hi, Have you tried the arreload-program? arreload -u User -f -a adminuser -p adminpassword The -f is supposed to flush the cache before reloading it. Best Regards - Misi, RRR AB, http://www.rrr.se http://www.rrr.se (ARSList MVP 2011) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II Sent: Thursday, February 12, 2015 8:06 AM To: arslist@ARSLIST.ORG Subject: Re: USER_CACHE Problems ** Gave it a shotno joy in mudville I'm afraid Thanks for the idea though! -Original Message- On Thu, Feb 12, 2015 at 8:37 AM, Karthik wrote: ** Deleting and recreating their user record works? - Karthik -Original
