Re: Let's discuss best practices on SLM between the SLA and OLA relationship for BMC Remedy Incident Management

[Carl Wilson]

Hi,
Normally an OLA is defined on the Task or the Support Group working the
request.  
The overarching SLA can be tied to the Business Service or Product
Categorisations, and the OLA that measures the performance of each Assigned
Group throughout the duration of the SLA can be tied to the Assigned or
Vendor Group (UPC).  
You can make your qualifications generic for the SLA (to ensure it attaches
to every Incident) e.g. 'Priority' = "High" AND "ServiceCI_ReconId" =
"OU" and the OLA qualification specific (to ensure it
attaches under certain criteria) e.g. 'Priority' = "High" AND
"ServiceCI_ReconId" = "OU" AND 'Assigned Group' = "Unix -
Level 2 Support".

You can then determine the amount of time, based on the overarching SLA,
each Support Group has to work the request and create the necessary OLA to
measure e.g. an 8hr SLA may consist of 5hrs for level 1 Support, 2hrs for
level 2 Support and 1hr for level 3 Support.
You may also decide to include a UPC element if there is a third party
vendor involved.

You can then measure if a group uses more than their allocated time which
affects the next group working the request (reduces their time to work the
request).

HTH's
 
Kind Regards,
 
Carl Wilson
 


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of jjohnson
Sent: 10 June 2015 20:16
To: arslist@ARSLIST.ORG
Subject: Re: Let's discuss best practices on SLM between the SLA and OLA
relationship for BMC Remedy Incident Management

Is there no one who has setup both SLAs and OLAs within Remedy? Could really
use some expert advice. :)



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s-on-SLM-between-the-SLA-and-OLA-relationship-for-BMC-Remedy-Incident-Mant-t
p121967p122010.html
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Re: Possibilities of building the SLA via script &/ or API, if any if can be automated using cron job

[Sagar Girishkumar Anandpara]

Hi List,

Is there any way we can automate this. We need this to happen in our Prod env, 
on a daily basis after 7 PM, provided the cache is clear.

Steps I want to perform in automation –

1. Login to Host (Solaris) Server and run below to confirm from logs if the 
cache is free, on all the Application Servers within our Serv Group Env –
more /opt/app/remedy/ar/db/APP1_THREAD_logs.log | grep -i cache
If found clear –
2. Build the SLA (this is the main place which I am not aware of automating 
with current version of Remedy v7.1, ITSM v7.0)

[cid:image001.png@01D0A434.63FAF470]

Please advise if this is possible.

Regards,
Sagar

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of munesh konda
Sent: Thursday, 4 June 2015 12:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: Possibilities of building the SLA via script &/ or API, if any if 
can be automated using cron job

**
Hello Sagar,

You can schedule the auto build of a service target.

Please check the below link

https://docs.bmc.com/docs/display/public/SLM81/Scheduling+the+building+of+service+targets

To schedule a rebuild of service targets
i.Login to BMC Service Level Management.
Open the Application Administration Console >> Service Level Management >> 
Configure Application Settings >> Preferences.
ii.Click Open which displays the SLM:ConfigPreferences form.
iii.Initiate a search on the form to display the entry
iv.In the Daily Build Time field, enter the date and time for the 
scheduled rebuild or click the ellipsis to display a calendar for selecting the 
date and time.
The first rebuild takes place at the time and date specified and rebuilds occur 
thereafter at the same time every day.
v.Save the SLM:ConfigPreferences form.
To stop the rebuild, clear the Daily Build Time field.

I believe this feature is available from Remedy 7.5 version onwards.

Hope this info helps.

Thanks.

Regards
Munesh



On Thu, Jun 4, 2015 at 7:45 AM, Sagar Girishkumar Anandpara 
mailto:sagar_anandp...@infosys.com>> wrote:
**

Hi Team,



Greetings.!



I am working on a PS&M Project and we often also get request to build some SLAs 
that are created by our dedicated Config Management team.



We have to only do it OFF Business Hours, while we also check and confirm if 
cache is free to do such more memory consuming activity, on all of the servers 
we have within our Server Group Environment.



So, I was looking for any options if we can also do the same from cron job to 
schedule it and perform below 2 items -



1. Check cache availability on all the 5 Application Remedy Servers under the 
Server Group Environment.







2. Build the SLA from



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Re: Let's discuss best practices on SLM between the SLA and OLA relationship for BMC Remedy Incident Management

[Jason Miller]

I would love to help but the SLA concept fell apart for us somewhere around
2004 / 2005. Our organization does not do rigid well.

Jason

On Wed, Jun 10, 2015 at 12:15 PM, jjohnson  wrote:

> Is there no one who has setup both SLAs and OLAs within Remedy? Could
> really
> use some expert advice. :)
>
>
>
> --
> View this message in context:
> http://ars-action-request-system.1.n7.nabble.com/Let-s-discuss-best-practices-on-SLM-between-the-SLA-and-OLA-relationship-for-BMC-Remedy-Incident-Mant-tp121967p122010.html
> Sent from the ARS (Action Request System) mailing list archive at
> Nabble.com.
>
>
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Re: Let's discuss best practices on SLM between the SLA and OLA relationship for BMC Remedy Incident Management

[jjohnson]

Is there no one who has setup both SLAs and OLAs within Remedy? Could really
use some expert advice. :)



--
View this message in context: 
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Re: Help out a fellow lister...

[Jason Miller]

Oh, I forgot to include... this might be more fruitful than trying to get
BMC to support SUSE again?.?.?

On Wed, Jun 10, 2015 at 12:01 PM, Jason Miller 
wrote:

> I think to Misi's point the installer might say "not going to do it,
> wouldn't be prudent" based on the OS alone. I remember before the newer
> family of gui installers that we used to be able to adjust those lines of
> the install scripts but I am not sure if there is still a way to make
> adjustments. Of course you probably could install on a supported platform
> and then copy the directories/binaries to the OS the installer doesn't
> like. But the more you have to fudge with it the further away you get from
> supported.
>
> William,
>
> Does your organization only use SUSE?
>
> You mentioned it would take thousands of hours of work to switch OSes? Is
> that an exaggeration? That must be a monster system, wrapped in red tape? I
> am having a hard time envisioning an OS change taking that much effort, but
> then again I have never worked on one of those massive systems.
>
> It seems to me that new AR Servers on a supported OS could be brought up
> into a server group then start removing the SUSE ones. I am figuring with
> an large environment you already have servers groups.
>
> Are all of the server on physical machines, even non-prod? If so, is it
> time to look at virtualizing some of them? If not I would think a server
> could be removed from the group, the new OS installed on the hardware,
> install AR and put back in the group.
>
> Once the SUSE boxes are removed then you are clear to upgrade to 9.0. That
> might be over simplified but seams feasible.
>
> Jason
>
> On Wed, Jun 10, 2015 at 5:56 AM, LJ LongWing 
> wrote:
>
>> **
>> According to the Wiki I was reading...while not the same...they come from
>> a common parent...which would make them brothers of sorts...not the
>> same...yet similar :)
>>
>> On Wed, Jun 10, 2015 at 1:54 AM, Misi Mladoniczky  wrote:
>>
>>> Hi,
>>>
>>> CentOS and RHEL are supposed to be the exact same thing. I have no real
>>> experience to speak of with SUSE, but it is not the same as RHEL.
>>>
>>> The main problem will probably be to get the installer to accept the
>>> environment, and not actually running the AR Server...
>>>
>>> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP
>>> 2011)
>>>
>>> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
>>> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>>> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
>>> Find these products, and many free tools and utilities, at http://rrr.se
>>> .
>>>
>>> > William,
>>> > Countless thousands (my own personal estimate) of Remedy systems are
>>> > running in 'unsupported configurations'...including many that people on
>>> > this list support daily.  I know this is something that some customers
>>> will
>>> > not like, but others happily go down un-maintained roadsUnsupported
>>> > doesn't mean doesn't work by any means...now, mind you that the change
>>> from
>>> > 8.x to 9.x is unlike any other version change I have ever supported
>>> because
>>> > they are going from C based server to Java based server...so...some of
>>> the
>>> > 'I'm sure it'll be ok' types of rules are out the window...but, the
>>> fact
>>> > that 9.x lists both RHEL and CentOS as being on the support matrix,
>>> I'm not
>>> > seeing SuSe as being all that 'out there' and not working at all...it
>>> may
>>> > just require a bit more effort
>>> >
>>> > On Tue, Jun 9, 2015 at 2:59 PM, William Rentfrow <
>>> wrentf...@stratacominc.com
>>> >> wrote:
>>> >
>>> >> **
>>> >>
>>> >> Here's some more information now that it's later in the day.
>>> >>
>>> >>
>>> >>
>>> >> We've been on SuSe Linux for a couple of years and we've been asked to
>>> >> evaluate the upgrade to Remedy 9.  Imagine our surprise when Remedy 9
>>> no
>>> >> longer supports SuSe.
>>> >>
>>> >>
>>> >> We are under strict guidelines - one of which is using a supported
>>> >> configuration for any/all software.  Having to switch our entire
>>> system to
>>> >> new hardware/OS/unknown configuration problems etc X 7 environments
>>> would
>>> >> be thousands of hours of work.
>>> >>
>>> >>
>>> >> At a time when other solutions have made their way in door at this
>>> >> customer there's simply no way we are going to get funding for that.
>>>  The
>>> >> entire conversation will be something like "Well, if we have to switch
>>> >> everything anyway.why not just go with product "B"?
>>> >>
>>> >>
>>> >>
>>> >> William Rentfrow
>>> >>
>>> >> wrentf...@stratacominc.com
>>> >>
>>> >> Office: 715-204-3061 or 701-232-5697x25
>>> >>
>>> >> Cell: 715-498-5056
>>> >>
>>> >>
>>> >>
>>> >> *From:* William Rentfrow
>>> >> *Sent:* Tuesday, June 09, 2015 7:46 AM
>>> >> *To:* arslist@ARSLIST.ORG
>>> >> *Subject:* Help out a fellow lister...
>>> >>
>>> >>
>>> >>
>>> >> Hi listers -
>>> >>
>>> >>
>>> >>
>>> >> SuSe Lin

Re: Help out a fellow lister...

[Jason Miller]

I think to Misi's point the installer might say "not going to do it,
wouldn't be prudent" based on the OS alone. I remember before the newer
family of gui installers that we used to be able to adjust those lines of
the install scripts but I am not sure if there is still a way to make
adjustments. Of course you probably could install on a supported platform
and then copy the directories/binaries to the OS the installer doesn't
like. But the more you have to fudge with it the further away you get from
supported.

William,

Does your organization only use SUSE?

You mentioned it would take thousands of hours of work to switch OSes? Is
that an exaggeration? That must be a monster system, wrapped in red tape? I
am having a hard time envisioning an OS change taking that much effort, but
then again I have never worked on one of those massive systems.

It seems to me that new AR Servers on a supported OS could be brought up
into a server group then start removing the SUSE ones. I am figuring with
an large environment you already have servers groups.

Are all of the server on physical machines, even non-prod? If so, is it
time to look at virtualizing some of them? If not I would think a server
could be removed from the group, the new OS installed on the hardware,
install AR and put back in the group.

Once the SUSE boxes are removed then you are clear to upgrade to 9.0. That
might be over simplified but seams feasible.

Jason

On Wed, Jun 10, 2015 at 5:56 AM, LJ LongWing  wrote:

> **
> According to the Wiki I was reading...while not the same...they come from
> a common parent...which would make them brothers of sorts...not the
> same...yet similar :)
>
> On Wed, Jun 10, 2015 at 1:54 AM, Misi Mladoniczky  wrote:
>
>> Hi,
>>
>> CentOS and RHEL are supposed to be the exact same thing. I have no real
>> experience to speak of with SUSE, but it is not the same as RHEL.
>>
>> The main problem will probably be to get the installer to accept the
>> environment, and not actually running the AR Server...
>>
>> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>>
>> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
>> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
>> Find these products, and many free tools and utilities, at http://rrr.se.
>>
>> > William,
>> > Countless thousands (my own personal estimate) of Remedy systems are
>> > running in 'unsupported configurations'...including many that people on
>> > this list support daily.  I know this is something that some customers
>> will
>> > not like, but others happily go down un-maintained roadsUnsupported
>> > doesn't mean doesn't work by any means...now, mind you that the change
>> from
>> > 8.x to 9.x is unlike any other version change I have ever supported
>> because
>> > they are going from C based server to Java based server...so...some of
>> the
>> > 'I'm sure it'll be ok' types of rules are out the window...but, the fact
>> > that 9.x lists both RHEL and CentOS as being on the support matrix, I'm
>> not
>> > seeing SuSe as being all that 'out there' and not working at all...it
>> may
>> > just require a bit more effort
>> >
>> > On Tue, Jun 9, 2015 at 2:59 PM, William Rentfrow <
>> wrentf...@stratacominc.com
>> >> wrote:
>> >
>> >> **
>> >>
>> >> Here's some more information now that it's later in the day.
>> >>
>> >>
>> >>
>> >> We've been on SuSe Linux for a couple of years and we've been asked to
>> >> evaluate the upgrade to Remedy 9.  Imagine our surprise when Remedy 9
>> no
>> >> longer supports SuSe.
>> >>
>> >>
>> >> We are under strict guidelines - one of which is using a supported
>> >> configuration for any/all software.  Having to switch our entire
>> system to
>> >> new hardware/OS/unknown configuration problems etc X 7 environments
>> would
>> >> be thousands of hours of work.
>> >>
>> >>
>> >> At a time when other solutions have made their way in door at this
>> >> customer there's simply no way we are going to get funding for that.
>>  The
>> >> entire conversation will be something like "Well, if we have to switch
>> >> everything anyway.why not just go with product "B"?
>> >>
>> >>
>> >>
>> >> William Rentfrow
>> >>
>> >> wrentf...@stratacominc.com
>> >>
>> >> Office: 715-204-3061 or 701-232-5697x25
>> >>
>> >> Cell: 715-498-5056
>> >>
>> >>
>> >>
>> >> *From:* William Rentfrow
>> >> *Sent:* Tuesday, June 09, 2015 7:46 AM
>> >> *To:* arslist@ARSLIST.ORG
>> >> *Subject:* Help out a fellow lister...
>> >>
>> >>
>> >>
>> >> Hi listers -
>> >>
>> >>
>> >>
>> >> SuSe Linux has been dropped from the compatibility matrix for version
>> 9.
>> >> We are in talks with BMC to have it re-added but at this point it's up
>> in
>> >> the air.
>> >>
>> >>
>> >>
>> >> It would help us out if you could up-vote the idea on the BMC
>> >> Communities.  Here's the page:
>> >>
>> >>
>> >>
>> >> https://communitie

Re: DMT Question

[laurent matheo]

Hi Kevin,

Yes you can, pretty easily adding back the "company" column in Excel and adding back the 
"company" field in the Atrium Integrator jobs, I did a document on the BMC community and 
an example for one file (location):
https://communities.bmc.com/community/bmcdn/bmc_remedy_ar_system/blog/2013/12/20/nyf-the-udm-strikes-back-multi-tenancy-time


Best regards.


Laurent.

On 10 Jun, 2015,at 08:42 PM, Kevin Shaffer  wrote:

 
We have a multi-tenant environment with over 200 companies.  We are looking at 
upgrading to 8.1.  If I want to load Sites in the 8.1 system, it appears I will 
now have to load 200+ spreadsheets through the DMT (1 per company) instead of 
just one spreadsheet like we did pre 8.1.  Has anyone come up with an easy fix 
to bypass this?  It will take us weeks to run through 200+ uploads for each 
piece of Foundation Data.
 
 
Thanks
Kevin
 
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DMT Question

[Kevin Shaffer]

We have a multi-tenant environment with over 200 companies.  We are looking at 
upgrading to 8.1.  If I want to load Sites in the 8.1 system, it appears I will 
now have to load 200+ spreadsheets through the DMT (1 per company) instead of 
just one spreadsheet like we did pre 8.1.  Has anyone come up with an easy fix 
to bypass this?  It will take us weeks to run through 200+ uploads for each 
piece of Foundation Data.


Thanks
Kevin


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Re: Upgrading a version...

[richard....@bwc.state.oh.us]

Thank you!

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Wednesday, June 10, 2015 2:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: Upgrading a version...

**
I have never seen it delete data (at least not in the last 10 years or so). BMC 
is pretty sensitive to customers losing data. Now are they perfect? No but they 
try within reason.

Jason

On Wed, Jun 10, 2015 at 8:36 AM, 
richard@bwc.state.oh.us 
mailto:richard@bwc.state.oh.us>> wrote:
**
We have an AR dev server that was upgraded from 7.5 to 7.6.04.
If we then run the 7.6.04 CMDB version will it delete any of the test
data in that test database? Thanks.



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this message in error or due to an unauthorized transmission or interception, 
please delete all copies from your system without disclosing, copying, or 
transmitting this message.
_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_
Portions of this message may be confidential under an exemption to Ohio's 
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message in error or due to an unauthorized transmission or interception, please 
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this message. Portions of this message may be confidential under an exemption 
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Re: Upgrading a version...

[Jason Miller]

I have never seen it delete data (at least not in the last 10 years or so).
BMC is pretty sensitive to customers losing data. Now are they perfect? No
but they try within reason.

Jason

On Wed, Jun 10, 2015 at 8:36 AM, richard@bwc.state.oh.us <
richard@bwc.state.oh.us> wrote:

> **
>
> We have an AR dev server that was upgraded from 7.5 to 7.6.04.
>
> If we then run the 7.6.04 CMDB version will it delete any of the test
>
> data in that test database? Thanks.
>
>
>
>
>
>
>  Portions of this message may be confidential under an exemption to Ohio's
> public records law or under a legal privilege. If you have received this
> message in error or due to an unauthorized transmission or interception,
> please delete all copies from your system without disclosing, copying, or
> transmitting this message. Portions of this message may be confidential
> under an exemption to Ohio's public records law or under a legal privilege.
> If you have received this message in error or due to an unauthorized
> transmission or interception, please delete all copies from your system
> without disclosing, copying, or transmitting this message.
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Upgrading a version...

[richard....@bwc.state.oh.us]

We have an AR dev server that was upgraded from 7.5 to 7.6.04.
If we then run the 7.6.04 CMDB version will it delete any of the test
data in that test database? Thanks.



Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
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this message. Portions of this message may be confidential under an exemption 
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Re: We need an export of the CI data and the relationships from the CMDB

[Abhijit Hendre]

I think that's option " xexport data (xexpdt)" .


Thanks,
Abhijit H

On 10 June 2015 at 19:53, Richter, Howard (CEI - Atlanta) <
howard.rich...@coxinc.com> wrote:

> **
>
> Thanks.
>
>
>
> I tried to use it, but maybe I did not select the correct options.
>
>
>
> Can you send me what options I need to do?
>
>
>
> Howard
>
>
>
> *Howard Richter, Senior Remedy Administrator*
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Abhijit Hendre
> *Sent:* Wednesday, June 10, 2015 10:20 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: [arslist] We need an export of the CI data and the
> relationships from the CMDB
>
>
>
> **
>
> CMDB driver is best utility to perform this task.
>
> Thanks,
> Abhijit H
>
> On 10-Jun-2015 6:30 pm, "Richter, Howard (CEI - Atlanta)" <
> howard.rich...@coxinc.com> wrote:
>
> **
>
> Good morning, afternoon and evening All,
>
>
>
> We are looking for a way to export of the CI data and the relationships
> from the CMDB.
>
>
>
> So any ideas?
>
>
>
> Howard
>
>
>
>
>
> *Howard Richter, Senior Remedy Administrator*
>
> 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524
>
> Email = howard.rich...@coxinc.com
>
> Office = 678.645.4633, Cell = 404.226.2745
>
>
>
>
>
> [image: ecm_036069_email]
>
> *Cox Innovation Agent (CIA)*
>
> [image: Description: Description:
> http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Md.png]
> [image:
> Description: Description:
> http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Md.png]
> [image:
> Attended 2013 Innovation Fair.]
> [image:
> http://innovation.coxenterprises.com/ideas/Badge%20Library/BadgeB-Md.png]
> [image:
> Participated in the 2013 Innovation Skunkworks Contest.]
> 
>
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> *yourbadges.aspx*
> 
>
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>
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>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
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> 
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Re: We need an export of the CI data and the relationships from the CMDB

[Richter, Howard (CEI - Atlanta)]

Thanks.

I tried to use it, but maybe I did not select the correct options.

Can you send me what options I need to do?

Howard

Howard Richter, Senior Remedy Administrator

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Abhijit Hendre
Sent: Wednesday, June 10, 2015 10:20 AM
To: arslist@ARSLIST.ORG
Subject: Re: [arslist] We need an export of the CI data and the relationships 
from the CMDB

**

CMDB driver is best utility to perform this task.

Thanks,
Abhijit H
On 10-Jun-2015 6:30 pm, "Richter, Howard (CEI - Atlanta)" 
mailto:howard.rich...@coxinc.com>> wrote:
**
Good morning, afternoon and evening All,

We are looking for a way to export of the CI data and the relationships from 
the CMDB.

So any ideas?

Howard


Howard Richter, Senior Remedy Administrator
6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524
Email = howard.rich...@coxinc.com
Office = 678.645.4633, Cell = 404.226.2745


[ecm_036069_email]
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Contest.]
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Re: We need an export of the CI data and the relationships from the CMDB

[Abhijit Hendre]

CMDB driver is best utility to perform this task.

Thanks,
Abhijit H
On 10-Jun-2015 6:30 pm, "Richter, Howard (CEI - Atlanta)" <
howard.rich...@coxinc.com> wrote:

> **
>
> Good morning, afternoon and evening All,
>
>
>
> We are looking for a way to export of the CI data and the relationships
> from the CMDB.
>
>
>
> So any ideas?
>
>
>
> Howard
>
>
>
>
>
> *Howard Richter, Senior Remedy Administrator*
>
> 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524
>
> Email = howard.rich...@coxinc.com
>
> Office = 678.645.4633, Cell = 404.226.2745
>
>
>
>
>
> [image: ecm_036069_email]
>
> *Cox Innovation Agent (CIA)*
>
> [image: Description: Description:
> http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Md.png]
> [image:
> Description: Description:
> http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Md.png]
> [image:
> Attended 2013 Innovation Fair.]
> [image:
> http://innovation.coxenterprises.com/ideas/Badge%20Library/BadgeB-Md.png]
> [image:
> Participated in the 2013 Innovation Skunkworks Contest.]
> 
>
> Submit your idea today for a chance to earn a badge and be entered into a
> monthly drawing for a $10 gift card.
> *Submit your idea:* http://innovation.coxenterprises.com/*ideas*
> 
> *View your badges:* http://innovation.coxenterprises.com/ideas/SitePages/
> *yourbadges.aspx*
> 
>
>
>  _ARSlist: "Where the Answers Are" and have been for 20 years_

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We need an export of the CI data and the relationships from the CMDB

[Richter, Howard (CEI - Atlanta)]

Good morning, afternoon and evening All,

We are looking for a way to export of the CI data and the relationships from 
the CMDB.

So any ideas?

Howard


Howard Richter, Senior Remedy Administrator
6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524
Email = howard.rich...@coxinc.com
Office = 678.645.4633, Cell = 404.226.2745


[ecm_036069_email]
Cox Innovation Agent (CIA)
[Description: Description: 
http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Md.png][Description:
 Description: 
http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Md.png][Attended
 2013 Innovation 
Fair.][http://innovation.coxenterprises.com/ideas/Badge%20Library/BadgeB-Md.png][Participated
 in the 2013 Innovation Skunkworks 
Contest.]
Submit your idea today for a chance to earn a badge and be entered into a 
monthly drawing for a $10 gift card.
Submit your idea: http://innovation.coxenterprises.com/ideas
View your badges: 
http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx


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Re: Help out a fellow lister...

[LJ LongWing]

According to the Wiki I was reading...while not the same...they come from a
common parent...which would make them brothers of sorts...not the
same...yet similar :)

On Wed, Jun 10, 2015 at 1:54 AM, Misi Mladoniczky  wrote:

> Hi,
>
> CentOS and RHEL are supposed to be the exact same thing. I have no real
> experience to speak of with SUSE, but it is not the same as RHEL.
>
> The main problem will probably be to get the installer to accept the
> environment, and not actually running the AR Server...
>
> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>
> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> Find these products, and many free tools and utilities, at http://rrr.se.
>
> > William,
> > Countless thousands (my own personal estimate) of Remedy systems are
> > running in 'unsupported configurations'...including many that people on
> > this list support daily.  I know this is something that some customers
> will
> > not like, but others happily go down un-maintained roadsUnsupported
> > doesn't mean doesn't work by any means...now, mind you that the change
> from
> > 8.x to 9.x is unlike any other version change I have ever supported
> because
> > they are going from C based server to Java based server...so...some of
> the
> > 'I'm sure it'll be ok' types of rules are out the window...but, the fact
> > that 9.x lists both RHEL and CentOS as being on the support matrix, I'm
> not
> > seeing SuSe as being all that 'out there' and not working at all...it may
> > just require a bit more effort
> >
> > On Tue, Jun 9, 2015 at 2:59 PM, William Rentfrow <
> wrentf...@stratacominc.com
> >> wrote:
> >
> >> **
> >>
> >> Here's some more information now that it's later in the day.
> >>
> >>
> >>
> >> We've been on SuSe Linux for a couple of years and we've been asked to
> >> evaluate the upgrade to Remedy 9.  Imagine our surprise when Remedy 9 no
> >> longer supports SuSe.
> >>
> >>
> >> We are under strict guidelines - one of which is using a supported
> >> configuration for any/all software.  Having to switch our entire system
> to
> >> new hardware/OS/unknown configuration problems etc X 7 environments
> would
> >> be thousands of hours of work.
> >>
> >>
> >> At a time when other solutions have made their way in door at this
> >> customer there's simply no way we are going to get funding for that.
>  The
> >> entire conversation will be something like "Well, if we have to switch
> >> everything anyway.why not just go with product "B"?
> >>
> >>
> >>
> >> William Rentfrow
> >>
> >> wrentf...@stratacominc.com
> >>
> >> Office: 715-204-3061 or 701-232-5697x25
> >>
> >> Cell: 715-498-5056
> >>
> >>
> >>
> >> *From:* William Rentfrow
> >> *Sent:* Tuesday, June 09, 2015 7:46 AM
> >> *To:* arslist@ARSLIST.ORG
> >> *Subject:* Help out a fellow lister...
> >>
> >>
> >>
> >> Hi listers -
> >>
> >>
> >>
> >> SuSe Linux has been dropped from the compatibility matrix for version 9.
> >> We are in talks with BMC to have it re-added but at this point it's up
> in
> >> the air.
> >>
> >>
> >>
> >> It would help us out if you could up-vote the idea on the BMC
> >> Communities.  Here's the page:
> >>
> >>
> >>
> >> https://communities.bmc.com/ideas/10430
> >>
> >>
> >>
> >> Thanks ahead of time!
> >>
> >>
> >>
> >> William Rentfrow
> >>
> >> wrentf...@stratacominc.com
> >>
> >> Office: 715-204-3061 or 701-232-5697x25
> >>
> >> Cell: 715-498-5056
> >>
> >>
> >>  _ARSlist: "Where the Answers Are" and have been for 20 years_
> >>
> >
> >
> ___
> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> > "Where the Answers Are, and have been for 20 years"
> >
>
>
> ___
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>

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Re: Does remedy 8.1 have or support a Croom PostgreSQL plugin

[LJ LongWing]

Or you could build an ARDBC plugin that does that

On Tue, Jun 9, 2015 at 11:58 PM, Randeep Atwal  wrote:

> **
>
>
> https://dbaspot.wordpress.com/2013/05/29/how-to-access-postgresql-from-oracle-database/
>
> Follow instructions to create a dblink and then build a view form in Dev
> studio that refers to the remote db.
>  On Jun 9, 2015 10:40 PM, "MalviyaSaurabh" 
> wrote:
>
>> We have an application on PostgreSQL, Does remedy 8,1 support any plugin
>> which would be able to retrieve data from this external PostgreSQL db.
>>
>> Environment : Linux/Oracle/ARS8.1
>> Regards,
>> Saurabh
>>
>>
>>
>> --
>> View this message in context:
>> http://ars-action-request-system.1093659.n2.nabble.com/Does-remedy-8-1-have-or-support-a-Croom-PostgreSQL-plugin-tp7601596.html
>> Sent from the ARS (Action Request System) mailing list archive at
>> Nabble.com.
>>
>>
>> ___
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>> "Where the Answers Are, and have been for 20 years"
>>
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Re: Help out a fellow lister...

[Misi Mladoniczky]

Hi,

CentOS and RHEL are supposed to be the exact same thing. I have no real
experience to speak of with SUSE, but it is not the same as RHEL.

The main problem will probably be to get the installer to accept the
environment, and not actually running the AR Server...

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> William,
> Countless thousands (my own personal estimate) of Remedy systems are
> running in 'unsupported configurations'...including many that people on
> this list support daily.  I know this is something that some customers will
> not like, but others happily go down un-maintained roadsUnsupported
> doesn't mean doesn't work by any means...now, mind you that the change from
> 8.x to 9.x is unlike any other version change I have ever supported because
> they are going from C based server to Java based server...so...some of the
> 'I'm sure it'll be ok' types of rules are out the window...but, the fact
> that 9.x lists both RHEL and CentOS as being on the support matrix, I'm not
> seeing SuSe as being all that 'out there' and not working at all...it may
> just require a bit more effort
>
> On Tue, Jun 9, 2015 at 2:59 PM, William Rentfrow > wrote:
>
>> **
>>
>> Here's some more information now that it's later in the day.
>>
>>
>>
>> We've been on SuSe Linux for a couple of years and we've been asked to
>> evaluate the upgrade to Remedy 9.  Imagine our surprise when Remedy 9 no
>> longer supports SuSe.
>>
>>
>> We are under strict guidelines - one of which is using a supported
>> configuration for any/all software.  Having to switch our entire system to
>> new hardware/OS/unknown configuration problems etc X 7 environments would
>> be thousands of hours of work.
>>
>>
>> At a time when other solutions have made their way in door at this
>> customer there's simply no way we are going to get funding for that.   The
>> entire conversation will be something like "Well, if we have to switch
>> everything anyway.why not just go with product "B"?
>>
>>
>>
>> William Rentfrow
>>
>> wrentf...@stratacominc.com
>>
>> Office: 715-204-3061 or 701-232-5697x25
>>
>> Cell: 715-498-5056
>>
>>
>>
>> *From:* William Rentfrow
>> *Sent:* Tuesday, June 09, 2015 7:46 AM
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* Help out a fellow lister...
>>
>>
>>
>> Hi listers -
>>
>>
>>
>> SuSe Linux has been dropped from the compatibility matrix for version 9.
>> We are in talks with BMC to have it re-added but at this point it's up in
>> the air.
>>
>>
>>
>> It would help us out if you could up-vote the idea on the BMC
>> Communities.  Here's the page:
>>
>>
>>
>> https://communities.bmc.com/ideas/10430
>>
>>
>>
>> Thanks ahead of time!
>>
>>
>>
>> William Rentfrow
>>
>> wrentf...@stratacominc.com
>>
>> Office: 715-204-3061 or 701-232-5697x25
>>
>> Cell: 715-498-5056
>>
>>
>>  _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

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