Re: v.9.1.3 upgrade fails: Solved!

[LJ LongWing]

but in an unofficial capacity of course :)

On Wed, Jun 14, 2017 at 3:02 PM, Jason Miller 
wrote:

> **
> LOL! Well... LJ is BMC Support, you just got to the upper levels through a
> different channel :)
>
> On Wed, Jun 14, 2017 at 1:49 PM, Joel D Sender 
> wrote:
>
>> **
>>
>> Everyone,
>>
>> LJ pointed me to the hidden log file location – something BMC Support
>> couldn’t do.
>>
>> BMC now has the logs.
>>
>>
>>
>> Yes I did use a password in the User form.
>>
>> I re-typed the passwords each time.
>>
>> Only one upgrade was run at a time (at least an hour a part)
>>
>> I’ll check the Remedy Application Service password, but the error was on
>> the Admin User.
>>
>>
>>
>> And the winner is Raj Hiremath from BMC who suggested restarting the AR
>> Server!
>>
>> The upgrade is now in motion.
>>
>>
>>
>> Thank you all for responding!
>>
>> Once again, the ARSlist came thorough!!
>>
>> *Joel*
>>
>> Joel Sender  *   jdsen...@earthlink.net
>>
>>
>>
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing
>> *Sent:* Wednesday, June 14, 2017 9:09 AM
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* Re: v.9.1.3 upgrade fails
>>
>>
>>
>> **
>>
>> The install log files are typically stored in a hidden temp directory
>> under the profile of the user running the installer, typically something
>> like
>>
>>
>>
>> c:\Users\\AppData\Local\Temp
>>
>>
>>
>> or somewhere similar on Windows machinestypically /tmp on
>> unix/linux
>>
>>
>>
>> On Wed, Jun 14, 2017 at 9:58 AM, Joel D Sender 
>> wrote:
>>
>> **
>>
>> I’ve got a ticket at BMC for this, but I thought the ARSlist might have
>> some insight:
>>
>>
>>
>> I am attempting to upgrade ARS 8.1 to 9.1.3 (or 9.1.2 – same problem).
>>
>> Both versions complain that the ‘AR System Server Admin’ user fails
>> authentication.
>>
>> I’ve verified that ‘Demo’ and my ID can login to the server with the same
>> passwords entered into the upgrade dialog.
>>
>>
>>
>> BMC support has requested LOG files from the install, but after
>> extensively searching the disk, no log files are found.
>>
>>
>>
>> Anyone bump into this before?
>>
>> Thanks,
>>
>> *Joel*
>>
>> Joel Sender  *   jdsen...@earthlink.net
>>
>>
>>
>>
>>
>>
>> 
>>
>> Virus-free. www.avast.com
>> 
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>>
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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Re: v.9.1.3 upgrade fails: Solved!

[Jason Miller]

LOL! Well... LJ is BMC Support, you just got to the upper levels through a
different channel :)

On Wed, Jun 14, 2017 at 1:49 PM, Joel D Sender 
wrote:

> **
>
> Everyone,
>
> LJ pointed me to the hidden log file location – something BMC Support
> couldn’t do.
>
> BMC now has the logs.
>
>
>
> Yes I did use a password in the User form.
>
> I re-typed the passwords each time.
>
> Only one upgrade was run at a time (at least an hour a part)
>
> I’ll check the Remedy Application Service password, but the error was on
> the Admin User.
>
>
>
> And the winner is Raj Hiremath from BMC who suggested restarting the AR
> Server!
>
> The upgrade is now in motion.
>
>
>
> Thank you all for responding!
>
> Once again, the ARSlist came thorough!!
>
> *Joel*
>
> Joel Sender  *   jdsen...@earthlink.net
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing
> *Sent:* Wednesday, June 14, 2017 9:09 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: v.9.1.3 upgrade fails
>
>
>
> **
>
> The install log files are typically stored in a hidden temp directory
> under the profile of the user running the installer, typically something
> like
>
>
>
> c:\Users\\AppData\Local\Temp
>
>
>
> or somewhere similar on Windows machinestypically /tmp on
> unix/linux
>
>
>
> On Wed, Jun 14, 2017 at 9:58 AM, Joel D Sender 
> wrote:
>
> **
>
> I’ve got a ticket at BMC for this, but I thought the ARSlist might have
> some insight:
>
>
>
> I am attempting to upgrade ARS 8.1 to 9.1.3 (or 9.1.2 – same problem).
>
> Both versions complain that the ‘AR System Server Admin’ user fails
> authentication.
>
> I’ve verified that ‘Demo’ and my ID can login to the server with the same
> passwords entered into the upgrade dialog.
>
>
>
> BMC support has requested LOG files from the install, but after
> extensively searching the disk, no log files are found.
>
>
>
> Anyone bump into this before?
>
> Thanks,
>
> *Joel*
>
> Joel Sender  *   jdsen...@earthlink.net
>
>
>
>
>
>
> 
>
> Virus-free. www.avast.com
> 
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: v.9.1.3 upgrade fails: Solved!

[Joel D Sender]

Everyone,

LJ pointed me to the hidden log file location – something BMC Support couldn’t 
do.

BMC now has the logs.



Yes I did use a password in the User form.

I re-typed the passwords each time.

Only one upgrade was run at a time (at least an hour a part)

I’ll check the Remedy Application Service password, but the error was on the 
Admin User.



And the winner is Raj Hiremath from BMC who suggested restarting the AR Server!

The upgrade is now in motion.



Thank you all for responding!

Once again, the ARSlist came thorough!!

Joel

Joel Sender  *   jdsen...@earthlink.net



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Wednesday, June 14, 2017 9:09 AM
To: arslist@ARSLIST.ORG
Subject: Re: v.9.1.3 upgrade fails



**

The install log files are typically stored in a hidden temp directory under the 
profile of the user running the installer, typically something like



c:\Users\\AppData\Local\Temp



or somewhere similar on Windows machinestypically /tmp on unix/linux



On Wed, Jun 14, 2017 at 9:58 AM, Joel D Sender  wrote:

**

I’ve got a ticket at BMC for this, but I thought the ARSlist might have some 
insight:



I am attempting to upgrade ARS 8.1 to 9.1.3 (or 9.1.2 – same problem).

Both versions complain that the ‘AR System Server Admin’ user fails 
authentication.

I’ve verified that ‘Demo’ and my ID can login to the server with the same 
passwords entered into the upgrade dialog.



BMC support has requested LOG files from the install, but after extensively 
searching the disk, no log files are found.



Anyone bump into this before?

Thanks,

Joel

Joel Sender  *   jdsen...@earthlink.net






 


Virus-free.  

 www.avast.com

_ARSlist: "Where the Answers Are" and have been for 20 years_



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Re: v.9.1.3 upgrade fails

[Gadgil, Abhijeet]

Can you pl run maintainance utility which zip the logs and send through?
Not finding the logs could be a function of setting temp environment variable 
to a different directory than what is the default.

Abhijeet

-Original Message-
From: Joel D Sender [jdsen...@earthlink.net]
Received: Wednesday, 14 Jun 2017, 9:41PM
To: arslist@ARSLIST.ORG [arslist@ARSLIST.ORG]
Subject: v.9.1.3 upgrade fails

**
I've got a ticket at BMC for this, but I thought the ARSlist might have some 
insight:

I am attempting to upgrade ARS 8.1 to 9.1.3 (or 9.1.2 - same problem).
Both versions complain that the 'AR System Server Admin' user fails 
authentication.
I've verified that 'Demo' and my ID can login to the server with the same 
passwords entered into the upgrade dialog.

BMC support has requested LOG files from the install, but after extensively 
searching the disk, no log files are found.

Anyone bump into this before?
Thanks,
Joel
Joel Sender  *   jdsen...@earthlink.net


[https://ipmcdn.avast.com/images/icons/icon-envelope-tick-round-orange-animated-no-repeat-v1.gif]
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Re: [Non-DoD Source] Re: v.9.1.3 upgrade fails

[Johnson, Andrew J CTR USSOCOM HQ]

I have noticed issues with Remedy Application Service password corrupting 
during 9.1 upgrade/installs

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Danny Kellett
Sent: Wednesday, June 14, 2017 12:37 PM
To: arslist@ARSLIST.ORG
Subject: [Non-DoD Source] Re: v.9.1.3 upgrade fails

** 
Did you start more than one upgrade of the AR Server at the same time? I know 
this was not supported because each time the installer is run, it randomly 
creates the password for this user and therefore the one already running only 
knows the previous password.


--

Danny Kellett

dkell...@javasystemsolutions.com




On Wed, Jun 14, 2017, at 04:58 PM, Joel D Sender wrote:


** 


I’ve got a ticket at BMC for this, but I thought the ARSlist might have 
some insight:


 


I am attempting to upgrade ARS 8.1 to 9.1.3 (or 9.1.2 – same problem).


Both versions complain that the ‘AR System Server Admin’ user fails 
authentication.


I’ve verified that ‘Demo’ and my ID can login to the server with the 
same passwords entered into the upgrade dialog.


 


BMC support has requested LOG files from the install, but after 
extensively searching the disk, no log files are found.


 


Anyone bump into this before?


Thanks,


Joel


Joel Sender  *   jdsen...@earthlink.net  
 


 



 

 
Virus-free. www.avast.com 

 



_ARSlist: "Where the Answers Are" and have been for 20 years_



_ARSlist: "Where the Answers Are" and have been for 20 years_ 

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Re: v.9.1.3 upgrade fails

[Grooms, Frederick W]

2 things I can think of to try

1   Always use an account with a local password in the User form (during the 
upgrade the LDAP integration may not be available)
2   Always re-type all the passwords in the install GUI (I have encountered 
where the install GUI shows the password dots, but the data in there is bad)

Fred

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joel D Sender
Sent: Wednesday, June 14, 2017 10:58 AM
To: arslist@ARSLIST.ORG
Subject: v.9.1.3 upgrade fails

**
I’ve got a ticket at BMC for this, but I thought the ARSlist might have some 
insight:

I am attempting to upgrade ARS 8.1 to 9.1.3 (or 9.1.2 – same problem).
Both versions complain that the ‘AR System Server Admin’ user fails 
authentication.
I’ve verified that ‘Demo’ and my ID can login to the server with the same 
passwords entered into the upgrade dialog.

BMC support has requested LOG files from the install, but after extensively 
searching the disk, no log files are found.

Anyone bump into this before?
Thanks,
Joel
Joel Sender  *   jdsen...@earthlink.net



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Re: v.9.1.3 upgrade fails

[Danny Kellett]

Did you start more than one upgrade of the AR Server at the same time? I
know this was not supported because each time the installer is run, it
randomly creates the password for this user and therefore the one
already running only knows the previous password.
--
Danny Kellett
dkell...@javasystemsolutions.com



On Wed, Jun 14, 2017, at 04:58 PM, Joel D Sender wrote:
> ** 
> I’ve got a ticket at BMC for this, but I thought the ARSlist might
> have some insight:>  


> I am attempting to upgrade ARS 8.1 to 9.1.3 (or 9.1.2 – same problem).> Both 
> versions complain that the ‘AR System Server Admin’ user fails
> authentication.> I’ve verified that ‘Demo’ and my ID can login to the server 
> with the
> same passwords entered into the upgrade dialog.>  


> BMC support has requested LOG files from the install, but after
> extensively searching the disk, no log files are found.>  


> Anyone bump into this before?


> Thanks,


> *Joel***


> Joel Sender  *   jdsen...@earthlink.net 


>  


> 
>  
> Virus-free. www.avast.com[1]
> 
> _ARSlist: "Where the Answers Are" and have been for 20 years_


Links:

  1. 
https://www.avast.com/sig-email?utm_medium=email_source=link_campaign=sig-email_content=emailclient_term=link

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Re: v.9.1.3 upgrade fails

[Jason Miller]

I remember having some issues about a year ago with the 9.1 installer and
it not accepting Demo's credentials. I just added a password to my
account in the User form and used that (I wanted to take any LDAP auth out
of the equation). The installer completed under my credentials without
issue.

Jason

On Wed, Jun 14, 2017 at 8:58 AM, Joel D Sender 
wrote:

> **
>
> I’ve got a ticket at BMC for this, but I thought the ARSlist might have
> some insight:
>
>
>
> I am attempting to upgrade ARS 8.1 to 9.1.3 (or 9.1.2 – same problem).
>
> Both versions complain that the ‘AR System Server Admin’ user fails
> authentication.
>
> I’ve verified that ‘Demo’ and my ID can login to the server with the same
> passwords entered into the upgrade dialog.
>
>
>
> BMC support has requested LOG files from the install, but after
> extensively searching the disk, no log files are found.
>
>
>
> Anyone bump into this before?
>
> Thanks,
>
> *Joel*
>
> Joel Sender  *   jdsen...@earthlink.net
>
>
>
>
> 
>  Virus-free.
> www.avast.com
> 
> <#m_-1577948598230770287_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: v.9.1.3 upgrade fails

[Hiremath, Raj]

I am not sure if I am correct here, but not sure if the failure is for your 
user or Remedy Application Service user since you are saying reported failure 
is for ‘AR System Server Admin’ user.
This can potentially because the RAS user password in ar.cfg is corrupted.
AR Server restart might correct this.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joel D Sender
Sent: 14 June 2017 21:28
To: arslist@ARSLIST.ORG
Subject: v.9.1.3 upgrade fails

**
I’ve got a ticket at BMC for this, but I thought the ARSlist might have some 
insight:

I am attempting to upgrade ARS 8.1 to 9.1.3 (or 9.1.2 – same problem).
Both versions complain that the ‘AR System Server Admin’ user fails 
authentication.
I’ve verified that ‘Demo’ and my ID can login to the server with the same 
passwords entered into the upgrade dialog.

BMC support has requested LOG files from the install, but after extensively 
searching the disk, no log files are found.

Anyone bump into this before?
Thanks,
Joel
Joel Sender  *   jdsen...@earthlink.net


[https://ipmcdn.avast.com/images/icons/icon-envelope-tick-round-orange-animated-no-repeat-v1.gif]

Virus-free. 
www.avast.com

_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: v.9.1.3 upgrade fails

[LJ LongWing]

The install log files are typically stored in a hidden temp directory under
the profile of the user running the installer, typically something like

c:\Users\\AppData\Local\Temp

or somewhere similar on Windows machinestypically /tmp on unix/linux

On Wed, Jun 14, 2017 at 9:58 AM, Joel D Sender 
wrote:

> **
>
> I’ve got a ticket at BMC for this, but I thought the ARSlist might have
> some insight:
>
>
>
> I am attempting to upgrade ARS 8.1 to 9.1.3 (or 9.1.2 – same problem).
>
> Both versions complain that the ‘AR System Server Admin’ user fails
> authentication.
>
> I’ve verified that ‘Demo’ and my ID can login to the server with the same
> passwords entered into the upgrade dialog.
>
>
>
> BMC support has requested LOG files from the install, but after
> extensively searching the disk, no log files are found.
>
>
>
> Anyone bump into this before?
>
> Thanks,
>
> *Joel*
>
> Joel Sender  *   jdsen...@earthlink.net
>
>
>
>
> 
>  Virus-free.
> www.avast.com
> 
> <#m_-4679074705639570413_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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v.9.1.3 upgrade fails

[Joel D Sender]

I’ve got a ticket at BMC for this, but I thought the ARSlist might have some 
insight:



I am attempting to upgrade ARS 8.1 to 9.1.3 (or 9.1.2 – same problem).

Both versions complain that the ‘AR System Server Admin’ user fails 
authentication.

I’ve verified that ‘Demo’ and my ID can login to the server with the same 
passwords entered into the upgrade dialog.



BMC support has requested LOG files from the install, but after extensively 
searching the disk, no log files are found.



Anyone bump into this before?

Thanks,

Joel

Joel Sender  *   jdsen...@earthlink.net





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Re: How to perform the Integration for third party using the Web Service?

[Abhi$hek]

Please provide details.

On 14-Jun-2017 2:16 PM, "Mark Herring"  wrote:

**
Hi Abhi,

Depending on the third-party platform, you can do most of this using ITSM
Bridge which uses web services for integration with other platforms.  The
rules for contact creation can be defined within the tool.

Let me know if you need more information.

Regards
Mark




On 13 Jun 2017, at 23:00, arslist automatic digest system <
lists...@arslist.org > wrote:

How to perform the Integration for third party using the Web Service?


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websphere 8.5.5.11 - anyone for MT 9 to work in cluster?

[ddussie]

Hi,

websphere 8.5.5.11 - anyone for MT 9 to work in cluster?

We are having a login issue.. trying multiple times before it successfully
logins in. 

We had worked with IBM and BMC about a year ago to websphere 8.x and
WebSphere at this time was 8.5.5.1 .  IBM had suggested to upgrade to
8.5.5.6 and set a setting available in the version .. because at the jvm
level the request was not being return on the same path. 

Server 1 and 2 are websphere clustered
No load balancers between MT and ARS
We only have a single ARS with DB local
JVM 1 on Server 1 ---> ARS
JVM 2 on Server 1 ---> ARS
JVM 3 on Server 2 ---> ARS
JVM 4 on Server 2 ---> ARS
 
So I think what is it doing is this….
On multiple login to one of the JVM, it will fail multiple time before it
finally logins it.
I try to connect to JVM 1 – the browser sends request to Mt(jvm), it
responses to (JVM 2, JVM 3, JVM 4) before it finally finds JVM 1 and
successfully logins.
it could hit a number of the wrong jvms till it hit the right one.

we have no internal support for Apache tomcat ..we have team for websphere.
trying to make this work ... till it can't ; then resort to supporting
apache.




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View this message in context: 
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Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

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Re: How to perform the Integration for third party using the Web Service?

[Mark Herring]

Hi Abhi,

Depending on the third-party platform, you can do most of this using ITSM 
Bridge which uses web services for integration with other platforms.  The rules 
for contact creation can be defined within the tool.

Let me know if you need more information.

Regards
Mark




> On 13 Jun 2017, at 23:00, arslist automatic digest system 
>  wrote:
> 
> How to perform the Integration for third party using the Web Service?


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Re: Error while creating CRQ

[Gupta, Girish]

I think it means that for your company, the change management configuration 
requires that Risk questions are completed before a change is created. Either 
this can be disabled ( which may not be right) or you might update SRD to use a 
change template that has the risk questions taken care of.

Thanks & Regards
Girish


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of babajan baig
Sent: 14 June 2017 12:36 PM
To: arslist@ARSLIST.ORG
Subject: Error while creating CRQ

**
Hello Team,

From SR, CRQ is getting created in Draft status but throwing the below error:-

1: "", "Please ensure all Risk Assessment Questions are answered.";

How to avoid this error?

Thanks in Advance!

Regards,
M Babajan Baig
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Error while creating CRQ

[babajan baig]

Hello Team,

>From SR, CRQ is getting created in Draft status but throwing the below
error:-


*1: "", "Please ensure all Risk Assessment Questions are answered."; *
How to avoid this error?

Thanks in Advance!

Regards,
M Babajan Baig

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