Re: URL Encoding assistance required
Just tried that as well same results HTTP 400 Bad Request. Heck, I can't even open this form with the AR System Mid Tier Object List. This also gives me HTTP 400 Bad Request. Why on earth would anyone put a / in a form name? Why didn't they throw in some #$^~ characters just for fun? Andre Hughes - What about using the old URL format http://serverabc/arsys/servlet/ViewFormServlet?server=abcform=ENT%3AEnttitlement%20Generate%20QUAL%2FCACHE -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C Sent: Wednesday, September 12, 2012 4:54 PM To: arslist@ARSLIST.ORG Subject: Re: URL Encoding assistance required http://www.jampmark.com/web-scripting/5-solutions-to-url-encoded-slashes-problem-in-apache.html I think it has to do with the restricted escape of / Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: URL Encoding assistance required
No access with Developer Studio for the Production environment. Only DEV environment. I need to fix this in Prod. -- ** Do you have access to devloper studio? if so, can you open this form on dev studio and do a browse on web and see if that works? Regards, Karthik ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
URL Encoding assistance required
Hello, I am attempting to access a form via the Mid-tier - ENT:Enttitlement Generate QUAL/CACHE With URL encoding should be the following - ENT%3AEnttitlement%20Generate%20QUAL%2FCACHE However every time I attempt to access this form I get HTTP 400 Bad Request - The webpage cannot be found I am missing something in the URL? The full URL - http://serverabc/arsys/forms/abc/ENT%3AEnttitlement%20Generate%20QUAL%2FCACHE Yes, I have access to this form as the admin account. No, I can not open it under the full client Thanks, Andre Hughes ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: URL Encoding assistance required
That's why I have the %2 in place of the / in the URL The : is also a reserved character and this never has an issue set to %3A --- I think it has to do with the restricted escape of / Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Andre Hughes Sent: Wednesday, September 12, 2012 4:39 PM To: arslist@arslist.org Subject: URL Encoding assistance required Hello, I am attempting to access a form via the Mid-tier - ENT:Enttitlement Generate QUAL/CACHE With URL encoding should be the following - ENT%3AEnttitlement%20Generate%20QUAL%2FCACHE However every time I attempt to access this form I get HTTP 400 Bad Request - The webpage cannot be found I am missing something in the URL? The full URL - http://serverabc/arsys/forms/abc/ENT%3AEnttitlement%20Generate%20QUAL%2FCACHE Yes, I have access to this form as the admin account. No, I can not open it under the full client Thanks, Andre Hughes ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: URL Encoding assistance required
Sorry I meant %2F I don't have access to modify any of the apache web server settings I found in your link. Any other thoughts? -- That's why I have the %2 in place of the / in the URL The : is also a reserved character and this never has an issue set to %3A --- I think it has to do with the restricted escape of / Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
ARSList Issue User Cache 7.6.04 Issue
Good morning, I'm having trouble searching the ARSlist, every time I submit a Search I getting the following error - Network Error (tcp_error) A communication error occurred: The Web Server may be down, too busy, or experiencing other problems preventing it from responding to requests. You may wish to try again at a later time. I have been getting this error for several weeks now and I can not perform any search. And here is the 2nd issue. I have a specific user who is constantly getting Caught Exception errors. We have swapped the users system and is still getting Caught Exception errors. The user is Web only, Internet Explorer 7, 8 and 9. I read several years ago about clearing or rebuilding the AR User cache? I'm not sure the exact terminology as I can't search the ARSList. This is not the same as the Mid-tier Cache. The Mid-Tier cache has been cleared numerous times, as well as the Users Preference and Application Preference. The only thing I have not done was completely delete the User account, hopefully someone can point me to the correct Cache. ARS 7.6.04 ITSM 7.6.04 Thanks, Andre ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: BMC Analytics Report Question - Report of Multiple Associations to Almost All of the ITSM Apps
David, Thanks for the info, however you didn't explain why BOXI would be very difficult to use in creating such a report. My question was around BMC's Analytics, I did not ask what product is the best or what product should I buy. I was looking for Analytic experts to help me determine how difficult this type of report would be or if anyone has created a similar report in Analytics. Thanks, Andre -- ** BOXI could do it but would be very difficult. You should take a look at using Yurbi (http://www.yurbi.com). You could build those relationships and get the report pretty easy via one of our AnyDB apps. You can check out this video for a high level of that process - http://yurbi.tv/index.php?p=263 We have an out of the box connection to Remedy that is much easy than Analytics, you can learn more about that here - http://yurbi.tv/index.php?p=216 But due to the complexity I would recommend you try to achieve this query from the out of the box Yurbi for BMC Remedy app but rather build it with AnyDB. The cool thing is with Yurbi you could tie the report from Remedy with other data sources in your environment that may have supporting info for your managemenet, like a ERP, accounting, inventory, etc, system. thanks, David On Fri, Mar 30, 2012 at 11:22 AM, Andre Hughes neo1...@yahoo.com wrote: Hello, I haven't used Analytics and I need to know if a particular report is even possible to be generated. Here is the back ground: We have a process that a ordinary business user will submit a request via SRM (Service Request Management). Management will either Approve or Reject the Request. Once the Request is approved, it will generate a Work Order. The Work Order will be the holding bin for the Request and it is prioritized and analyzed. After determining this Request is ready to be put into Production, the support group will generate a Change Request and relate the Work Order. There can be 2 paths for the Change Request - 1) Only a Change Request or 2) A Change Request with a Release. (The Release must be related to the Work Order) So essentially the Work Order becomes the Parent Record with all other Relationships tied to it. WO-- (PARENT) INC -- (RELATED TO WO. This is another optional relationship, not noted above) CRQ -- (RELATED TO WO) RLM -- (RELATED TO WO) Here is what I need for a Report out of Analytics - I need a report that has all of the Related records from the Work Order (INC, CRQ, RLM, AAS, TSK, etc). This report should show me the basic information of each Record (Record ID #, Assignment, Customer, Summary, Status, Status History, Target Dates, Scheduled Dates, etc) --- I have looked into creating a report outside of Analytics with using Joins (WOI:Associations + WOI:WorkOrder), however to get to the basic level of information for the main apps, I would need to create joins to at least 7 levels, ouch! Please, let me know if Analytics can handle this type of reporting as it is critical to our management and support staff. Thanks, Andre ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
BMC Analytics Report Question - Report of Multiple Associations to Almost All of the ITSM Apps
Hello, I haven't used Analytics and I need to know if a particular report is even possible to be generated. Here is the back ground: We have a process that a ordinary business user will submit a request via SRM (Service Request Management). Management will either Approve or Reject the Request. Once the Request is approved, it will generate a Work Order. The Work Order will be the holding bin for the Request and it is prioritized and analyzed. After determining this Request is ready to be put into Production, the support group will generate a Change Request and relate the Work Order. There can be 2 paths for the Change Request - 1) Only a Change Request or 2) A Change Request with a Release. (The Release must be related to the Work Order) So essentially the Work Order becomes the Parent Record with all other Relationships tied to it. WO-- (PARENT) INC -- (RELATED TO WO. This is another optional relationship, not noted above) CRQ -- (RELATED TO WO) RLM -- (RELATED TO WO) Here is what I need for a Report out of Analytics - I need a report that has all of the Related records from the Work Order (INC, CRQ, RLM, AAS, TSK, etc). This report should show me the basic information of each Record (Record ID #, Assignment, Customer, Summary, Status, Status History, Target Dates, Scheduled Dates, etc) --- I have looked into creating a report outside of Analytics with using Joins (WOI:Associations + WOI:WorkOrder), however to get to the basic level of information for the main apps, I would need to create joins to at least 7 levels, ouch! Please, let me know if Analytics can handle this type of reporting as it is critical to our management and support staff. Thanks, Andre ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
User Login ID Server not being set at login ITSM 7.6.04
Has anyone seen this error? I can't find anything related to this error. When I search the ARSList the search times out. Setup - ARS 7.6.04 with ITSM 7.6.04 patch 1, Web only Access (Internet Explorer) I have one user that logs in to the system, however the Internet Explorer Status bar shows $USER$ | $SERVER$ It should show jdoe | myarserver The problem is when the user is selecting a Task from the IT Home Page Overview Console they get an error - A server name must be supplied in the control record (ARERR 150) I've done all the standard stuff, clear cache, restart computer, etc. The odd thing is this happens sporadically. sometimes the $USER$ and $SERVER$ are set properly, sometimes not. This is only occurring to one user. Thanks, Andre ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Print Results in 18 copies
I know this may be a time consuming work around. However, you could have the user print to a PDF first, then have the user only print the pages that are required. There are plenty of free PDF apps out there. I personally use Bullzip PDF Printer. Thanks, Andre ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Incident work logs sometimes replicate
Hi Rebecca, This sounds familiar to what we had in our setup. Try the following - Modify the active link SHR:SHR:SaveActivity_120_ClearFld In the Execution Options add z3Btn_Add_to_Activity_History to the Button/Menu Field Flush Mid-Tier Cache See if this fixes it. Thanks, Andre ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Print Results in 18 copies
Take a look at the ar.ini file and see if there are any values set to 18. I don't see any reference to number of pages. You could delete the ar.ini file and it will recreate it when the wut is re-launched. Be warned the wut setting will be set back to the default. Just to make sure, the printer driver isn't set to 18 copies? hth, Andre ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
OT: WWRUG11 - Would anyone want to pay only $1100?
Hello, I am resending this offer to the first person who can email me back. The last person can not use the discount code and can not go to WWRUG11, so it is up for grabs again! I won $900 off the registration cost of WWRUG11 at a local OCRUG. I am however already registered and paid in full for the WWRUG11. I'm unable to use this for myself and would like to offer this to anyone who needs a discount. It was stated at the OCRUG that the cost for WWRUG11 was $2000, however with the winning code it would be reduced to $1100. Please email me offline and I will send you the code to get the discount. neo1...@yahoo.com Thanks, Andre ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: OT: WWRUG11 - Would anyone want to pay only $1100?
Thanks everyone for the emails. I have given the code out to the first response. Andre Hughes ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Created and Resolved Same Day
You could try this - 'Status*-History.Resolved.TIME' = $DATE$ AND 'Status*-History.New.TIME' = $DATE$ Andre Hughes ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Created and Resolved Same Day
Sorry forgot about the Closed status history -
('Status*-History.Resolved.TIME' = $DATE$ AND 'Status*-History.New.TIME' =
$DATE$) OR ('Status*-History.Closed.TIME' = $DATE$ AND
'Status*-History.New.TIME' = $DATE$)
Andre
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: OT: Anyone want to save $900 off WWRUG11 Registration?
Good morning, The discount code has been claimed. Thank you for your responses. Andre ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
OT: Anyone want to save $900 off WWRUG11 Registration?
Hello and happy 4th of July, I recent won $900 off the registration cost of WWRUG11 at a local OCRUG. I am however already registered and paid in full for the WWRUG11. I'm unable to use this for myself and would like to offer this to anyone who needs a discount. It was stated at the OCRUG that the cost for WWRUG11 was $2000, however with the winning code it would be reduced to $1100. Please email me offline and I will send you the code to get the discount. neo1...@yahoo.com Thanks, Andre ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
MidTier Current Connection
Hello, We have two separate Mid Tiers (7.5). Is there any way to find out if a user is currently connected to a specific Mid Tier? Other than asking them of course! We are using the standard Tomcat from BMC's 7.5 patch 7 install. Mid Tier Version 7.5.00 Patch 007 201009161400 Thanks, Andre ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Incident Management Remedy_Login_ID
Hi Jorge, It may be best to modify the 2 fitlers - CTM:PPL:LOGINCannotSubmitLogin_151_E CTM:PPL:LOGINCannotChange_151_E and add AND ($USER$ != AR_ESCALATOR) to the Run If Qualification. This way you don't need to add a bogus Remedy user account. Andre ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
SSO Mid-Tier with AREA_SSO_ALL_v206MT_v209AREA.zip Issue
Hello, I am attempting to put in place SSO for the Mid-Tier with the AREA_SSO_ALL_v206MT_v209AREA.zip file. I followed the direction in the MidTier_AREA_SSO_setup.doc My current setup - ARS 7.5 Patch 3 Mid-Tier Patch 3 (using BMC's bundled Tomcat 5.25) ITSM 7.6 Patch 1 All Remedy users use LDAP authentication to login to the system against a Windows AD Domain sso.properties with remoteuser - Option 1 arsystem.sso.username.method=remoteuser arsystem.sso.username.case=lower arsystem.sso.username.remoteuser_remove_domain=T # arsystem.sso.username.headername= # arsystem.sso.username.attributename= arsystem.sso.authstring.method=default # arsystem.sso.authstring.custom= arsystem.sso.logging.debug=T Option 2 arsystem.sso.username.method=remoteuser arsystem.sso.username.case=lower arsystem.sso.username.remoteuser_remove_domain=T # arsystem.sso.username.headername= # arsystem.sso.username.attributename= arsystem.sso.authstring.method=rudomain # arsystem.sso.authstring.custom= arsystem.sso.logging.debug=T Error that I receive - Aug 19, 2010 8:03:48 AM - INFO (com.remedy.log.SESSION) : (Thread 10) com.remedy.arsys.session.Login loadAuthenticatorConfigFile Login: Loaded authenticator properties file sso.properties Aug 19, 2010 8:03:48 AM - FINE (com.remedy.log.SESSION) : (Thread 10) com.remedy.arsys.sso.SSOAuthenticator init SSO: Initialization: Version 2.06 (Mid-Tier 7.0.x build) Aug 19, 2010 8:03:48 AM - FINE (com.remedy.log.SESSION) : (Thread 10) com.remedy.arsys.sso.SSOAuthenticator init SSO: Property values were loaded. Aug 19, 2010 8:03:58 AM - INFO (com.remedy.log.PERFORMANCE) : (Thread 11) com.remedy.arsys.prefetch.PreloadManager loadAllActiveLinkMenus START activelink/menu preload; start time = 1282230238617 Aug 19, 2010 8:03:58 AM - FINE (com.remedy.log.SERVLET) : (Thread 12) com.remedy.arsys.stubs.GoatServlet postInternal GoatServlet: url=http://serverX/arsys/ Aug 19, 2010 8:03:58 AM - FINE (com.remedy.log.SERVLET) : (Thread 12) com.remedy.arsys.stubs.GoatServlet postInternal cookie=IP-Restriction- GUID=2 Aug 19, 2010 8:03:58 AM - FINE (com.remedy.log.SERVLET) : (Thread 12) com.remedy.arsys.stubs.GoatServlet setupSessionData GoatServlet: No session or new session Aug 19, 2010 8:03:58 AM - FINE (com.remedy.log.SESSION) : (Thread 12) com.remedy.arsys.session.Login establishSession Login: establishing Session Aug 19, 2010 8:03:58 AM - FINE (com.remedy.log.SESSION) : (Thread 12) com.remedy.arsys.sso.SSOAuthenticator getAuthenticatedCredentials SSO ERROR: RemoteUser name is null or empty. Using default login page Aug 19, 2010 8:03:58 AM - FINE (com.remedy.log.SESSION) : (Thread 12) com.remedy.arsys.session.Login establishSession Login: Custom authenticator failed. Trying default authenticator Aug 19, 2010 8:03:58 AM - FINE (com.remedy.log.SESSION) : (Thread 12) com.remedy.arsys.session.DefaultAuthenticator getAuthenticatedCredentials DefaultAuthenticator: Credentials requested Aug 19, 2010 8:03:58 AM - FINE (com.remedy.log.SESSION) : (Thread 12) com.remedy.arsys.session.DefaultAuthenticator redirectToLogin DefaultAuthenticator.redirectToLogin: url=/arsys/ Aug 19, 2010 8:03:59 AM - FINE (com.remedy.log.SESSION) : (Thread 11) com.remedy.arsys.goat.preferences.ARUserPreferences getPrefFromServer No preference server for this user MidTier Service Using default preferences. Aug 19, 2010 8:03:59 AM - CONFIG (com.remedy.log.CONFIG) : (Thread 11) com.remedy.arsys.config.ConfigProperties load Loaded properties file C:\ARSYSTEM\midtier\WEB-INF\classes\locale.properties Aug 19, 2010 8:03:59 AM - FINE (com.remedy.log.SESSION) : (Thread 11) com.remedy.arsys.goat.preferences.ARUserPreferences getPrefFromServer No preference server for this user MidTier Service Using default preferences. Aug 19, 2010 8:03:59 AM - FINE (com.remedy.log.SESSION) : (Thread 11) com.remedy.arsys.stubs.SessionData initTimezone InitTimeZone = America/Los_Angeles sso.properties with header - arsystem.sso.username.method=header arsystem.sso.username.case=lower arsystem.sso.username.remoteuser_remove_domain=F arsystem.sso.username.headername=username # arsystem.sso.username.attributename= arsystem.sso.authstring.method=default # arsystem.sso.authstring.custom= arsystem.sso.logging.debug=T Error that I receive - Aug 19, 2010 7:46:24 AM - INFO (com.remedy.log.SESSION) : (Thread 10) com.remedy.arsys.session.Login loadAuthenticatorConfigFile Login: Loaded authenticator properties file sso.properties Aug 19, 2010 7:46:24 AM - FINE (com.remedy.log.SESSION) : (Thread 10) com.remedy.arsys.sso.SSOAuthenticator init SSO: Initialization: Version 2.06 (Mid-Tier 7.0.x build) Aug 19, 2010 7:46:24 AM - FINE (com.remedy.log.SESSION) : (Thread 10) com.remedy.arsys.sso.SSOAuthenticator init SSO: Property values were loaded. Aug 19, 2010 7:46:29 AM - FINE (com.remedy.log.SERVLET) : (Thread 11) com.remedy.arsys.stubs.GoatServlet postInternal GoatServlet: url=http://serverX/arsys/ Aug 19, 2010 7:46:29 AM - FINE
Re: SSO Mid-Tier with AREA_SSO_ALL_v206MT_v209AREA.zip Issue
Mid-Tier is running on Windows Server 2003. I am using Tomcat only, no Apache or IIS. I am not clear on the component(s) you mentioned to set the attribute or header. What would set this attribute or header? Does Tomcat have this option? Does Tomcat have a setting to get the remoteuser information? Thanks, Andre On Thu, 19 Aug 2010 10:57:12 -0500, Axton axton.gr...@gmail.com wrote: You tried the configuration with both an attribute and a header. What component(s) do you have in place to set either the attribute or header? Something has to provide the value. Looks like nothing is, which is why you are getting the null username. What OS does your mid-tier run on? What web server (if any) do you intend to run this behind? Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. On Thu, Aug 19, 2010 at 1:46 PM, Andre Hughes neo1...@yahoo.com wrote: Hello, I am attempting to put in place SSO for the Mid-Tier with the AREA_SSO_ALL_v206MT_v209AREA.zip file. I followed the direction in the MidTier_AREA_SSO_setup.doc My current setup - ARS 7.5 Patch 3 Mid-Tier Patch 3 (using BMC's bundled Tomcat 5.25) ITSM 7.6 Patch 1 All Remedy users use LDAP authentication to login to the system against a Windows AD Domain sso.properties with remoteuser - Option 1 arsystem.sso.username.method=remoteuser arsystem.sso.username.case=lower arsystem.sso.username.remoteuser_remove_domain=T # arsystem.sso.username.headername= # arsystem.sso.username.attributename= arsystem.sso.authstring.method=default # arsystem.sso.authstring.custom= arsystem.sso.logging.debug=T Option 2 arsystem.sso.username.method=remoteuser arsystem.sso.username.case=lower arsystem.sso.username.remoteuser_remove_domain=T # arsystem.sso.username.headername= # arsystem.sso.username.attributename= arsystem.sso.authstring.method=rudomain # arsystem.sso.authstring.custom= arsystem.sso.logging.debug=T Error that I receive - Aug 19, 2010 8:03:48 AM - INFO (com.remedy.log.SESSION) : (Thread 10) com.remedy.arsys.session.Login loadAuthenticatorConfigFile Login: Loaded authenticator properties file sso.properties Aug 19, 2010 8:03:48 AM - FINE (com.remedy.log.SESSION) : (Thread 10) com.remedy.arsys.sso.SSOAuthenticator init SSO: Initialization: Version 2.06 (Mid-Tier 7.0.x build) Aug 19, 2010 8:03:48 AM - FINE (com.remedy.log.SESSION) : (Thread 10) com.remedy.arsys.sso.SSOAuthenticator init SSO: Property values were loaded. Aug 19, 2010 8:03:58 AM - INFO (com.remedy.log.PERFORMANCE) : (Thread 11) com.remedy.arsys.prefetch.PreloadManager loadAllActiveLinkMenus START activelink/menu preload; start time = 1282230238617 Aug 19, 2010 8:03:58 AM - FINE (com.remedy.log.SERVLET) : (Thread 12) com.remedy.arsys.stubs.GoatServlet postInternal GoatServlet: url=http://serverX/arsys/ Aug 19, 2010 8:03:58 AM - FINE (com.remedy.log.SERVLET) : (Thread 12) com.remedy.arsys.stubs.GoatServlet postInternal cookie=IP-Restriction- GUID=2 Aug 19, 2010 8:03:58 AM - FINE (com.remedy.log.SERVLET) : (Thread 12) com.remedy.arsys.stubs.GoatServlet setupSessionData GoatServlet: No session or new session Aug 19, 2010 8:03:58 AM - FINE (com.remedy.log.SESSION) : (Thread 12) com.remedy.arsys.session.Login establishSession Login: establishing Session Aug 19, 2010 8:03:58 AM - FINE (com.remedy.log.SESSION) : (Thread 12) com.remedy.arsys.sso.SSOAuthenticator getAuthenticatedCredentials SSO ERROR: RemoteUser name is null or empty. Using default login page Aug 19, 2010 8:03:58 AM - FINE (com.remedy.log.SESSION) : (Thread 12) com.remedy.arsys.session.Login establishSession Login: Custom authenticator failed. Trying default authenticator Aug 19, 2010 8:03:58 AM - FINE (com.remedy.log.SESSION) : (Thread 12) com.remedy.arsys.session.DefaultAuthenticator getAuthenticatedCredentials DefaultAuthenticator: Credentials requested Aug 19, 2010 8:03:58 AM - FINE (com.remedy.log.SESSION) : (Thread 12) com.remedy.arsys.session.DefaultAuthenticator redirectToLogin DefaultAuthenticator.redirectToLogin: url=/arsys/ Aug 19, 2010 8:03:59 AM - FINE (com.remedy.log.SESSION) : (Thread 11) com.remedy.arsys.goat.preferences.ARUserPreferences getPrefFromServer No preference server for this user MidTier Service Using default preferences. Aug 19, 2010 8:03:59 AM - CONFIG (com.remedy.log.CONFIG) : (Thread 11) com.remedy.arsys.config.ConfigProperties load Loaded properties file C:\ARSYSTEM\midtier\WEB-INF\classes\locale.properties Aug 19, 2010 8:03:59 AM - FINE (com.remedy.log.SESSION) : (Thread 11) com.remedy.arsys.goat.preferences.ARUserPreferences getPrefFromServer No preference server for this user MidTier Service Using default preferences. Aug 19, 2010 8:03:59 AM - FINE
Safari browser format Issue with ITSM 7.6 Patch 001
Hello, I am experiencing a browser formating issue with the Change Release Management Consoles when using Safari and the un-supported Chrome browsers. There are numerous amounts of scroll bars through out the screen. Some of the items in the consoles are difficult to access and slows down usability. Firefox and Internet Explorer does not have this formatting issue. Does anyone know if there is a fix for this from BMC, or a browser setting that would format it properly? Thanks, Andre ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
R.U.G. Orange County / San Diego - Alive or Dead?
I would like to see if there are any R.U.G. meetings scheduled for Orange County/San Diego area. The last one was back in Oct 2009 and haven't heard anything since. I tried to e-mail Jeff Lockemy and Linda Hill, however the emails are un- deliverable. These meetings are very valuable for both technical merit and networking opportunities. If there is anything in the works please let me know. Thanks in advance, Andre' ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
HPD:IncidentInterface_Create field TemplateID2 (303022900)
Hello, I am trying to find out what the purpose is for field TemplateID2 (303022900) on the form HPD:IncidentInterface_Create. Does anyone know what this field is for and what valid values would be used for this field? Thanks, Andre ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Moving URL location in email. ARS 7.5 ITSM 7.6
Hello, I am trying to find out if it is possible to move the URL that is inserted into the ootb e-mail when a support group gets assigned an Incident, Task,etc. The URL is placed in the very top of the email and I need to move it to the bottom. I have looked at NTE:NTS:Email_200_SystemNT and I disabled the Web URL check box and attempted to add in $HOMEURL$. However it returns a blank entry in the e-mail (Defaul web and e-mail paths are set properly). Where does this URL get inserted into the e-mail? Can it be moved? Or do I have to insert a hard coded URL path into the SYS:Notification Messages form? Thanks in advance, Andre ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Active Link Run If Qualification - Check Users Permissions
Hello All, I am trying to find out the correct Active Link Run IF Qualification. I have created a new Permissions Group via the Group form (Group A). I have added several users to this group. The users also belong to the standard App-Support permissions group for Helpdesk. I need to run new Active Links only for this group; I am however unable to get the right Run-If Qualification for the Active Link to check if the User belongs to the new permission group. What is the correct verbiage to check for a membership to a group? I am using AR server 6.3 with Helpdesk 6. I am trying to restrict a certain group from performing a search on tickets that have been created outside of their CTI. For example Group A is only allowed a CTI of ABC and I don't want Group A to search on CTI DEF, GHI etc... Please help Thanks ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Active Link Run If Qualification - Check Users Permissions
I have tried to set the permissions only to Group A in the AL... This did not work... everyone who uses the Helpdesk got the Active Link enforced, hence every group got the restricted search option. I really don't want to do a 2 step process, setting up another field and writing data to it. Isn't there a Run-if Qual that just checks for permissions? There has to be something like (Users group = Group A) How does Remedy do it? On Fri, 22 Sep 2006 11:02:10 -0600, L. J. Head [EMAIL PROTECTED] wrote: I thought about that too but I thought I read something where he was wanting to allow a certain group to do something that others can't...so I think he needs to be able to determine if they are in that group and stop them if they aren't. L. J. Head Software Engineer Remedy Approved Consultant -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Worley Mark A Contr AFWA/XOO Sent: Friday, September 22, 2006 10:55 AM To: arslist@ARSLIST.ORG Subject: Re: Active Link Run If Qualification - Check Users Permissions Another option would be to only set permissions for the active link(s) in question to the new group. See the Permissions tab for the active link? //SIGNED// MARK A. WORLEY, Contractor, AFWA/XOO Remedy ARS Support, SAIC Commercial: (402) 294-8226 DSN: 271-8226 mailto:[EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Friday, September 22, 2006 11:45 To: arslist@ARSLIST.ORG Subject: Re: Active Link Run If Qualification - Check Users Permissions Do it in two stepsfirst active link does a setfield action to an integer field with action $PROCESS$ @@:Application-Confirm-Group Group ID This will set the int field with either 0 or 1...1 being current user is a member of that group Then the second AL checks on that 0 or 1 and acts appropriately L. J. Head Software Engineer Remedy Approved Consultant -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Andre Hughes Sent: Friday, September 22, 2006 10:23 AM To: arslist@ARSLIST.ORG Subject: Active Link Run If Qualification - Check Users Permissions Hello All, I am trying to find out the correct Active Link Run IF Qualification. I have created a new Permissions Group via the Group form (Group A). I have added several users to this group. The users also belong to the standard App-Support permissions group for Helpdesk. I need to run new Active Links only for this group; I am however unable to get the right Run-If Qualification for the Active Link to check if the User belongs to the new permission group. What is the correct verbiage to check for a membership to a group? I am using AR server 6.3 with Helpdesk 6. I am trying to restrict a certain group from performing a search on tickets that have been created outside of their CTI. For example Group A is only allowed a CTI of ABC and I don't want Group A to search on CTI DEF, GHI etc... Please help Thanks ___ _ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ _ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ _ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org = ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
