Re: Job Opportunity: Remedy Developer in Oklahoma City, OK -- Custom development

[Gary Opela (Corporate)]

I know I've posted this several times, but today is my last day on the job, so 
I wanted to give everyone a chance to see it before I left in case they had any 
questions.

I will still be a remedy developer, I'll just be moving to a different 
company/location. I'll see you all on the list next week, but from a different 
email address.

Gary





We have a job posting for a remedy developer.
The candidate would be performing internal company work, as well as some 
contract work.
You must be able to attain a secret security clearance. We'll take care of 
that, as long as you haven't done anything that would prevent you from getting 
one.

You will need to be able to develop new remedy applications from the ground up, 
from beginning to end.

It's all custom development, as far as the in-house development is concerned.

Please visit http://www.lcibest.com/Showcareers.aspx?ID=1027 for details.

Email me directly if you have questions. Apply for the job through the link 
listed above.

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company


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Re: Job Opportunity: Remedy Developer in Oklahoma City, OK -- Custom development

[Gary Opela (Corporate)]

We have a job posting for a remedy developer.
The candidate would be performing internal company work, as well as some 
contract work.
You must be able to attain a secret security clearance. We'll take care of 
that, as long as you haven't done anything that would prevent you from getting 
one.

You will need to be able to develop new remedy applications from the ground up, 
from beginning to end.

It's all custom development, as far as the in-house development is concerned.

Please visit http://www.lcibest.com/Showcareers.aspx?ID=1027 for details.

Email me directly if you have questions. Apply for the job through the link 
listed above.

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company


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Re: Urgent-Regular form Save action not able to retrieve current record

[Gary Opela (Corporate)]

If you choose to write an active link, have one that runs on after modify.

The first action should be an open window, choose the form from the drop-down. 
The qualification will be $Request ID$ = $LASTID$.

The second action will be a close window. This will close the existing window.

If you are on the mid-tier, and it isn't closing the windows properly, tweak 
with the open window action to change the target from current window to new 
window, and see if that works. I'm not sure if it will or not, but I was going 
to try it if it didn't work correctly.

Thanks,



Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com

http://www.lcibest.com

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company


-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Gayford, Matthew C.
Sent: Friday, August 08, 2008 7:28 AM
To: arslist@ARSLIST.ORG
Subject: Re: Urgent-Regular form Save action not able to retrieve current record

See Gary Opela's thread from two days ago for insight into this:

If it's ITSM, there's a user preference that will open the last record after 
save.

If it's custom, you can integrate it with ITSM to get that behavior. 
Alternatively, you can write an Active Link to do so for you.

Matthew C. Gayford
Technology Research & Development
Information Technology Systems Division
University of North Carolina Wilmington
(910) 962-7177

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Jomonm
Sent: Friday, August 08, 2008 8:04 AM
To: arslist@ARSLIST.ORG
Subject: Urgent-Regular form Save action not able to retrieve current record

I am doing a save on a regular form using the save button. I wanted to keep
the current record after the save, but the form returns with blank values in
the fields. Kindly help.
--
View this message in context: 
http://www.nabble.com/Urgent-Regular-form-Save-action-not-able-to-retrieve-current-record-tp18890670p18890670.html
Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

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Re: Mid-Tier caching with new groups

[Gary Opela (Corporate)]

I see, actually this issue is not reported as a bug on BMC, but you know almost 
all times we find the bugs and the tell us "it's gonna get fixed on the next 
release"

On the client side, you do not need to restore anything to see the group it's 
because the recache executes almost on real-time, why don't you create a filter 
that executes when the client it's set to Web, and execute a run process 
calling the arreload utility in order to do a recache on Web... maybe this 
could be a troubleshooting instead you do a flush cache.

Also another solution it's that you configure your cache settings on mid tier, 
to execute a flush cache every hour, but the problem here is that if your web 
server does not have enough memory it could cause a lack of memory or a slow 
time response from Mid Tier.

Regards
Hugo Ruesga
perotsystems(r)
US  972.577.7000
MX +52 (33) 3332.3868
P Please consider the environment before printing this email
The information contained in and transferred with this electronic message is 
intended only for the recipient(s) designated above, it is protected by law and 
it may contain information which is privileged and confidential. If you are not 
the intended recipient, please do not read, copy, or use it, and do not 
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Date: Thu, 7 Aug 2008 12:49:57 -0500
From: [EMAIL PROTECTED]
Subject: Re: Mid-Tier caching with new groups
To: arslist@ARSLIST.ORG

**

The flushing of the mid-tier cache will indeed cause the group to be available.

I don't have to do anything for the user tool, the group is available the 
instant I create it.

This is really becoming a pain. I have added a button to my group form that 
says "Create Role." It will launch the Roles form, and pre-populate all of the 
fields. Unfortunately, my admins will have to do a mid-tier flush after 
creating the group, before clicking the Create Role button. This is not a good 
solution.

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Hugo Ruesga
Sent: Thursday, August 07, 2008 12:41 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mid-Tier caching with new groups

It's supposed when you add a group either on user tool or mid-tier, the server 
must enforce a recache that affects the tables and regenerates the user_cache & 
group_cache tables... after you do the flush cache on mid-tier... the group 
merge or it's unavailable from Mid-Tier?
Hugo Ruesga
perotsystems(r)
US  972.577.7000
MX +52 (33) 3332.3868
P Please consider the environment before printing this email
The information contained in and transferred with this electronic message is 
intended only for the recipient(s) designated above, it is protected by law and 
it may contain information which is privileged and confidential. If you are not 
the intended recipient, please do not read, copy, or use it, and do not 
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Re: Mid-Tier caching with new groups

[Gary Opela (Corporate)]

The flushing of the mid-tier cache will indeed cause the group to be available.

I don't have to do anything for the user tool, the group is available the 
instant I create it.

This is really becoming a pain. I have added a button to my group form that 
says "Create Role." It will launch the Roles form, and pre-populate all of the 
fields. Unfortunately, my admins will have to do a mid-tier flush after 
creating the group, before clicking the Create Role button. This is not a good 
solution.

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Hugo Ruesga
Sent: Thursday, August 07, 2008 12:41 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mid-Tier caching with new groups

It's supposed when you add a group either on user tool or mid-tier, the server 
must enforce a recache that affects the tables and regenerates the user_cache & 
group_cache tables... after you do the flush cache on mid-tier... the group 
merge or it's unavailable from Mid-Tier?
Hugo Ruesga
perotsystems(r)
US  972.577.7000
MX +52 (33) 3332.3868
P Please consider the environment before printing this email
The information contained in and transferred with this electronic message is 
intended only for the recipient(s) designated above, it is protected by law and 
it may contain information which is privileged and confidential. If you are not 
the intended recipient, please do not read, copy, or use it, and do not 
disclose it to others. Please notify the sender of the delivery error by 
replying to this message, and then delete it from your system. Thank you.



Date: Thu, 7 Aug 2008 12:38:50 -0500
From: [EMAIL PROTECTED]
Subject: Re: Mid-Tier caching with new groups
To: arslist@ARSLIST.ORG

**
You have access to the group though as soon as it is created. For example, you 
can directly add the group to a user, or to a role. The user will need to log 
out/back in before using the group, but you can still add it, at least in the 
user tool, but not in the mid-tier. This smells of a bug to me. Adding a group 
should cause a recache on the MT just like it does for the server.

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

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Re: Mid-Tier caching with new groups

[Gary Opela (Corporate)]

You have access to the group though as soon as it is created. For example, you 
can directly add the group to a user, or to a role. The user will need to log 
out/back in before using the group, but you can still add it, at least in the 
user tool, but not in the mid-tier. This smells of a bug to me. Adding a group 
should cause a recache on the MT just like it does for the server.

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Grooms, Frederick W
Sent: Thursday, August 07, 2008 12:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mid-Tier caching with new groups

I haven't gone in to check, but it makes sense.  The User tool will not see the 
group until you log in after the group is created.

Fred


From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Gary Opela (Corporate)
Sent: Thursday, August 07, 2008 11:17 AM
To: arslist@ARSLIST.ORG
Subject: Re: Mid-Tier caching with new groups
Okay, no responses, so I guess there's not a setting.

Can anyone log into their mid-tier server, create a new group, then open the 
user form and see if it's available?

This does not work for me, I have to flush the cache, but the user tool can see 
the group just fine that the MT tool creates.

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company
____
From: Gary Opela (Corporate)
Sent: Thursday, August 07, 2008 9:40 AM
To: 'arslist@ARSLIST.ORG'
Subject: Mid-Tier caching with new groups


MT 7.1, ARServer 7.1

Has anyone out there noticed that the mid-tier doesn't seem to pick up new 
groups? I created a group from the mid-tier, then tried to set that group as a 
production and test mapping for a role, but the group wasn't on the list. I 
pulled up my user tool, and I could easily see the group. So, I loaded the User 
form in the mid-tier window, and the group is not in the group list. However, 
in the user tool, the group is in the group list. I flushed the MT cache, and 
then viola! The group was in the group list, and was available for the 
production and test group mappings after the recache of the MT.

Does anyone know if there is a setting specifically for the MT that deals with 
the caching of groups?

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company


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Re: Mid-Tier caching with new groups

[Gary Opela (Corporate)]

Okay, no responses, so I guess there's not a setting.

Can anyone log into their mid-tier server, create a new group, then open the 
user form and see if it's available?

This does not work for me, I have to flush the cache, but the user tool can see 
the group just fine that the MT tool creates.

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company
____
From: Gary Opela (Corporate)
Sent: Thursday, August 07, 2008 9:40 AM
To: 'arslist@ARSLIST.ORG'
Subject: Mid-Tier caching with new groups


MT 7.1, ARServer 7.1

Has anyone out there noticed that the mid-tier doesn't seem to pick up new 
groups? I created a group from the mid-tier, then tried to set that group as a 
production and test mapping for a role, but the group wasn't on the list. I 
pulled up my user tool, and I could easily see the group. So, I loaded the User 
form in the mid-tier window, and the group is not in the group list. However, 
in the user tool, the group is in the group list. I flushed the MT cache, and 
then viola! The group was in the group list, and was available for the 
production and test group mappings after the recache of the MT.

Does anyone know if there is a setting specifically for the MT that deals with 
the caching of groups?

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company


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Mid-Tier caching with new groups

[Gary Opela (Corporate)]

MT 7.1, ARServer 7.1

Has anyone out there noticed that the mid-tier doesn't seem to pick up new 
groups? I created a group from the mid-tier, then tried to set that group as a 
production and test mapping for a role, but the group wasn't on the list. I 
pulled up my user tool, and I could easily see the group. So, I loaded the User 
form in the mid-tier window, and the group is not in the group list. However, 
in the user tool, the group is in the group list. I flushed the MT cache, and 
then viola! The group was in the group list, and was available for the 
production and test group mappings after the recache of the MT.

Does anyone know if there is a setting specifically for the MT that deals with 
the caching of groups?

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company


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FW: Job Opportunity: Remedy Developer in Oklahoma City, OK -- Custom development

[Gary Opela (Corporate)]

We have a job posting for a remedy developer.
The candidate would be performing internal company work, as well as some 
contract work.
You must be able to attain a secret security clearance. We'll take care of 
that, as long as you haven't done anything that would prevent you from getting 
one.

You will need to be able to develop new remedy applications from the ground up, 
from beginning to end.

It's all custom development, as far as the in-house development is concerned.

Please visit http://www.lcibest.com/Showcareers.aspx?ID=1027 for details.

Email me directly if you have questions. Apply for the job through the link 
listed above.

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company


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Re: Salary in Bay Area

[Gary Opela (Corporate)]

60k in New York? That sounds extremely low to me

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Benedetto Cantatore
Sent: Wednesday, August 06, 2008 1:41 PM
To: arslist@ARSLIST.ORG
Subject: Re: Salary in Bay Area

In NY, I'd recommend 60k, maybe 70 if you can demostrate a really good 
understanding what it takes to admin/develop in Remedy.

Ben Cantatore
Remedy Manager
(914) 457-6209

Emerging Health IT
3 Odell Plaza
Yonkers, New York 10701


>>> [EMAIL PROTECTED] 08/06/08 12:17 PM >>>
**
Can I turn the topic around and ask what an entry level admin/developer would 
make in NY? :D

Tauf Chowdhury | Forest Laboratories, Inc
Sr. Analyst
Office: 631.858.7765


From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Tortolero, Joseph
Sent: Wednesday, August 06, 2008 12:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: Salary in Bay Area

LOL, If I thought a union was feasible I would be the first in line to 
joinbut since it's notif we collectively stick to our guns and not take 
these lowball offers, we all eventually win. You have to remember, recruiters 
aren't your friends. They are there to make money and frankly I have only met 
two, Katherine Mason outta Sacramento and the folks at Isocorp in Tallahassee, 
that were up front and honest without my badgering. I know I sound greedy, but 
the fact is every dollar left on the table goes to the recruiter and frankly, 
we are doing all the work. My job is to support my family. Not theirs.

Thank you,
-j

Joe Tortolero
Remedy Consultant
Desk - 561-682-2780
Cell  - 561-665-1363
[EMAIL PROTECTED]

[cid:image001.jpg@01C8F7CA.D1D01A70]



From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Susan Palmer
Sent: Wednesday, August 06, 2008 11:49 AM
To: arslist@ARSLIST.ORG
Subject: Re: Salary in Bay Area

**
I like that ... an activist in the group !!!

Susan
On Wed, Aug 6, 2008 at 10:02 AM, Howard Richter <[EMAIL 
PROTECTED]> wrote:
**
Maybe we need to form a union to keep our rates up to what they should be.

hbr

This e-mail and its attachments may contain Forest Laboratories, Inc. 
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<>

Re: Salary in Bay Area

[Gary Opela (Corporate)]

I'll be the treasurer, president, and CFO. Just pay the dues directly to me, 
and I'll take care of them. I'll also audit myself to make sure I'm not 
mis-using them.

Thanks,



Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com

http://www.lcibest.com

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company


-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of David.M Clark
Sent: Wednesday, August 06, 2008 12:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: Salary in Bay Area

I feel that I should "appoint" that position...

David M Clark
Remedy Programmer/Analyst


>>> Howard Richter <[EMAIL PROTECTED]> 8/6/2008 12:32 PM >>>
So we have a pres, who will be the Treasurer.

On 8/6/08, Tim Widowfield <[EMAIL PROTECTED]> wrote:
>
> ** Cool.  Then when the Pinkertons come to bust us up, you can fend
them
> off while we run away!
>
> --Tim
>
>
>
> - Original Message 
> From: David.M Clark <[EMAIL PROTECTED]>
> To: arslist@ARSLIST.ORG
> Sent: Wednesday, August 6, 2008 12:06:36 PM
> Subject: Re: [ARSLIST] Salary in Bay Area
>
> I've had my nose broken a few times... can I be a union "boss"?
>
> David M Clark
> Remedy Programmer/Analyst
>
>
> >>> Howard Richter <[EMAIL PROTECTED]> 8/6/2008 11:02 AM >>>
> Susan,
>
> The first item we need to address is how much we want to charge for
> dues.
>
> hbr
>
> On 8/6/08, Susan Palmer <[EMAIL PROTECTED]> wrote:
> >
> > ** I like that ... an activist in the group !!!
> >
> > Susan
> >
> >
> > On Wed, Aug 6, 2008 at 10:02 AM, Howard Richter
<[EMAIL PROTECTED]>
> wrote:
> >
> >> ** Maybe we need to form a union to keep our rates up to what
they
> should
> >> be.
> >>
> >> hbr
> >>
> >>
> >>  On 8/6/08, Tortolero, Joseph <[EMAIL PROTECTED]> wrote:
> >>>
> >>> **
> >>>
> >>> Shawn, Right ON!
> >>>
> >>> Remedy peeps...good Remedy peeps should NOT devalue themselves...if
you
> are
> >>> willing to take 50-60 an hour you are screwing everyone by
giving
> away your
> >>> HARD earned money and devaluing our profession. The bar should
be
> set at 100
> >>> minimum an hour. And Shawn is COMPLETELY correct about that 15%,
in
> fact I
> >>> go 12% tops.  Anything more then that and you are getting
robbed.
> It's not
> >>> like we don't get 10-15 calls a week with job offers...we are
needed
> and will
> >>> be needed...set the standard, maintain the standard.
> >>>
> >>>
> >>>
> >>>
> >>>
> >>> Thank you,
> >>>
> >>> -j
> >>>
> >>>
> >>>
> >>> *Joe Tortolero*
> >>>
> >>> *Remedy Consultant*
> >>>
> >>> *Desk - 561-682-2780*
> >>>
> >>> *Cell  - 561-665-1363*
> >>>
> >>> [EMAIL PROTECTED] <[EMAIL PROTECTED]>
> >>>
> >>>
> >>>
> >>> **
> >>>
> >>>
> >>>
> >>>
> >>>  --
> >>>
> >>> *From:* Action Request System discussion list(ARSList) [mailto:
> >>> [EMAIL PROTECTED] *On Behalf Of *Pierson, Shawn
> >>> *Sent:* Tuesday, August 05, 2008 5:11 PM
> >>> *To:* arslist@ARSLIST.ORG
> >>> *Subject:* Re: Salary in Bay Area
> >>>
> >>>
> >>>
> >>> That's strange but it makes sense that the bay area would pay
less
> than
> >>> the rest of the country due to an overabundance of Remedy
people.
> You can
> >>> probably get six figures as a Remedy developer with more than
ten
> years just
> >>> about anywhere in the U.S. if you are working on ITSM, although
no
> person
> >>> with that much experience should even be supporting a home grown
> system for
> >>> less than $80k/year anywhere.  You can get that much at a job in
> Oklahoma or
> >>> Ohio, which have much lower costs of living than the bay area.
> It's all
> >>> about supply and demand though, so if you want to be paid well
you
> have to
> >>> live somewhere that has very few Remedy people available, and a
lot
> of
> >>> companies making decent money so they can pay a decent salary
too.
> >>>
> >>>
> >>>
> >>> As far as consulting, with 10 years of experience I would
suggest
> looking
> >>> at a minimum of $125/hour.  I know BMC charges twice that for
their
> senior
> >>> people, and a lot of the major Remedy consulting firms charge
> similar
> >>> rates.  Any consulting firm that keeps more than 15% or $15/hour
> from your
> >>> rate (depending on whether you are making more or less than
> $100/hr)  is
> >>> keeping too much.  When I first did consulting I was ripped off
a
> few times
> >>> because I went through too many layers, where you hav
e a small
> consulting
> >>> firm taking 15%, who has a deal with a larger consulting firm
> taking 15%,
> >>> who then deals directly with the client.  In fact, I remember
> working with a
> >>> guy who was being paid less than $40/hour while the client was
> paying
> >>> $150/hour only because he had three or four consulting firms in
the
> middle
> >>> who each took their cut.  When consulting, always ask who the
> direct client
> >>> is, and if they refuse to tell you or if they tell you the name
of
> another
> >>> co

Re: Dynamic groups with Deployable Applications

[Gary Opela (Corporate)]

You cannot map a dynamic group to a role. I got it working by removing the 
single quotes from the value in the field for my dynamic group. I do not have a 
role created for the group.

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Begosh, Kevin
Sent: Wednesday, August 06, 2008 12:32 PM
To: arslist@ARSLIST.ORG
Subject: Re: Dynamic groups with Deployable Applications

Did you map that group to a role.  I know that in 7.x you must map a group to a 
role to use it in the application.  I have gotten dynamic groups to work in 
6.x.  I have never tried in 7.x

Kevin Begosh, RSP
External Initiatives
System Design & Integration
301-791-3540 Phone
410-422-3623 Cell
[EMAIL PROTECTED]<mailto:[EMAIL PROTECTED]>



From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Gary Opela (Corporate)
Sent: Wednesday, August 06, 2008 1:29 PM
To: arslist@ARSLIST.ORG
Subject: Dynamic groups with Deployable Applications
**
Okay, I'm having issues here. I have a dynamic group called Organizations. The 
Group ID is 60004. I have added a field to a form. The field is called 
Organizations, is of length 255 and is a character field. The ID of the field 
is 60004.

The Request ID on that same form has a permission group of Organizations.

I have a filter that is setting the Organizations field to 'Devco'  (with the 
single ticks). My user has a permission group of Devco.

I tried creating a role for the Organizations group, but for the Production and 
Test mappings, there is not an option to map them to the Organizations group, 
I'm assuming because it's a dynamic group.

So, I log in, using the user tool or the web tool, pull up the form, and query 
for an entry that I know for sure has 'Devco' in the Organizations field (field 
ID 60004). The user with the Devco permission group cannot see the request.

My question, has anyone gotten dynamic groups to work with deployable 
applications? I've not seen anything in the documentation that mentions 
otherwise.

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

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Re: Dynamic groups with Deployable Applications

[Gary Opela (Corporate)]

Okay, I removed the single quotes from the value of Devco in the Organizations 
field and it works fine. I thought you had to have ' and a ' around your value 
in a field that is used for dynamic permission groups I guess not.

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company
____
From: Gary Opela (Corporate)
Sent: Wednesday, August 06, 2008 12:29 PM
To: 'arslist@ARSLIST.ORG'
Subject: Dynamic groups with Deployable Applications

Okay, I'm having issues here. I have a dynamic group called Organizations. The 
Group ID is 60004. I have added a field to a form. The field is called 
Organizations, is of length 255 and is a character field. The ID of the field 
is 60004.

The Request ID on that same form has a permission group of Organizations.

I have a filter that is setting the Organizations field to 'Devco'  (with the 
single ticks). My user has a permission group of Devco.

I tried creating a role for the Organizations group, but for the Production and 
Test mappings, there is not an option to map them to the Organizations group, 
I'm assuming because it's a dynamic group.

So, I log in, using the user tool or the web tool, pull up the form, and query 
for an entry that I know for sure has 'Devco' in the Organizations field (field 
ID 60004). The user with the Devco permission group cannot see the request.

My question, has anyone gotten dynamic groups to work with deployable 
applications? I've not seen anything in the documentation that mentions 
otherwise.

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company


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Dynamic groups with Deployable Applications

[Gary Opela (Corporate)]

Okay, I'm having issues here. I have a dynamic group called Organizations. The 
Group ID is 60004. I have added a field to a form. The field is called 
Organizations, is of length 255 and is a character field. The ID of the field 
is 60004.

The Request ID on that same form has a permission group of Organizations.

I have a filter that is setting the Organizations field to 'Devco'  (with the 
single ticks). My user has a permission group of Devco.

I tried creating a role for the Organizations group, but for the Production and 
Test mappings, there is not an option to map them to the Organizations group, 
I'm assuming because it's a dynamic group.

So, I log in, using the user tool or the web tool, pull up the form, and query 
for an entry that I know for sure has 'Devco' in the Organizations field (field 
ID 60004). The user with the Devco permission group cannot see the request.

My question, has anyone gotten dynamic groups to work with deployable 
applications? I've not seen anything in the documentation that mentions 
otherwise.

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company


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Mid-Tier caching with new groups

[Gary Opela (Corporate)]

MT 7.1, ARServer 7.1

Has anyone out there noticed that the mid-tier doesn't seem to pick up new 
groups? I created a group from the mid-tier, then tried to set that group as a 
production and test mapping for a role, but the group wasn't on the list. I 
pulled up my user tool, and I could easily see the group. So, I loaded the User 
form in the mid-tier window, and the group is not in the group list. However, 
in the user tool, the group is in the group list. I flushed the MT cache, and 
then viola! The group was in the group list, and was available for the 
production and test group mappings after the recache of the MT.

Does anyone know if there is a setting specifically for the MT that deals with 
the caching of groups?

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company


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Re: Salary in Bay Area

[Gary Opela (Corporate)]

I'm all for getting paid more as much as the next person, but we also need to 
realize that the more we require, then the fewer jobs there will be. A lot of 
companies are right on the teetering edge of if they can afford remedy or not. 
If we push our salary too much, then those companies will not be able to 
continue using remedy, especially if they cannot find a decent developer that 
will work for what they can pay him/her.

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Susan Palmer
Sent: Wednesday, August 06, 2008 10:49 AM
To: arslist@ARSLIST.ORG
Subject: Re: Salary in Bay Area

**
I like that ... an activist in the group !!!

Susan
On Wed, Aug 6, 2008 at 10:02 AM, Howard Richter <[EMAIL 
PROTECTED]> wrote:
**
Maybe we need to form a union to keep our rates up to what they should be.

hbr


On 8/6/08, Tortolero, Joseph <[EMAIL PROTECTED]> 
wrote:
**

Shawn, Right ON!

Remedy peeps...good Remedy peeps should NOT devalue themselves...if you are 
willing to take 50-60 an hour you are screwing everyone by giving away your 
HARD earned money and devaluing our profession. The bar should be set at 100 
minimum an hour. And Shawn is COMPLETELY correct about that 15%, in fact I go 
12% tops.  Anything more then that and you are getting robbed. It's not like we 
don't get 10-15 calls a week with job offers...we are needed and will be 
needed...set the standard, maintain the standard.





Thank you,

-j



Joe Tortolero

Remedy Consultant

Desk - 561-682-2780

Cell  - 561-665-1363

[EMAIL PROTECTED]



[%20]








From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, 
Shawn
Sent: Tuesday, August 05, 2008 5:11 PM
To: arslist@ARSLIST.ORG
Subject: Re: Salary in Bay Area



That's strange but it makes sense that the bay area would pay less than the 
rest of the country due to an overabundance of Remedy people.  You can probably 
get six figures as a Remedy developer with more than ten years just about 
anywhere in the U.S. if you are working on ITSM, although no person with that 
much experience should even be supporting a home grown system for less than 
$80k/year anywhere.  You can get that much at a job in Oklahoma or Ohio, which 
have much lower costs of living than the bay area.  It's all about supply and 
demand though, so if you want to be paid well you have to live somewhere that 
has very few Remedy people available, and a lot of companies making decent 
money so they can pay a decent salary too.



As far as consulting, with 10 years of experience I would suggest looking at a 
minimum of $125/hour.  I know BMC charges twice that for their senior people, 
and a lot of the major Remedy consulting firms charge similar rates.  Any 
consulting firm that keeps more than 15% or $15/hour from your rate (depending 
on whether you are making more or less than $100/hr)  is keeping too much.  
When I first did consulting I was ripped off a few times because I went through 
too many layers, where you have a small consulting firm taking 15%, who has a 
deal with a larger consulting firm taking 15%, who then deals directly with the 
client.  In fact, I remember working with a guy who was being paid less than 
$40/hour while the client was paying $150/hour only because he had three or 
four consulting firms in the middle who each took their cut.  When consulting, 
always ask who the direct client is, and if they refuse to tell you or if they 
tell you the name of another consulting company, don't let them submit your 
information to the client.



Shawn Pierson


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--
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = [EMAIL PROTECTED]
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www.rmsportal.com ARSlist: "Where the Answers Are" 
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Re: Opening same ticket after submit

[Gary Opela (Corporate)]

Thanks to all who replied. I thought there was a preference, unfortunately it 
is a user preference, unless I just cannot find where I can set it on the 
server level.

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of J.T. Shyman
Sent: Wednesday, August 06, 2008 9:46 AM
To: arslist@ARSLIST.ORG
Subject: Re: Opening same ticket after submit

Gary,

I believe this is an application preference, set at the individual 
user level or in a system default, in AR 7.x. Set "After Form Save" to "Reopen 
in current". I think that will do it.

--- J.T. Shyman

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Gary Opela (Corporate)
Sent: Wednesday, August 06, 2008 10:41 AM
To: arslist@ARSLIST.ORG
Subject: Opening same ticket after submit

I've always used an active link to open the ticket just after submission. I was 
just checking to make sure there isn't an option somewhere that will do this 
automatically, like a configuration option or server setting that says to 
reopen ticket after created.

Am I stuck using an AL?

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

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Re: Opening same ticket after submit

[Gary Opela (Corporate)]

I'm running arserver 7.1, I guess I should have stated that. This is all custom 
development too.

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Begosh, Kevin
Sent: Wednesday, August 06, 2008 9:41 AM
To: arslist@ARSLIST.ORG
Subject: Re: Opening same ticket after submit

I know that there is a configuration change in 7.x, what version are you 
running.

Kevin Begosh, RSP
External Initiatives
System Design & Integration
301-791-3540 Phone
410-422-3623 Cell
[EMAIL PROTECTED]<mailto:[EMAIL PROTECTED]>



From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Gary Opela (Corporate)
Sent: Wednesday, August 06, 2008 10:41 AM
To: arslist@ARSLIST.ORG
Subject: Opening same ticket after submit
**
I've always used an active link to open the ticket just after submission. I was 
just checking to make sure there isn't an option somewhere that will do this 
automatically, like a configuration option or server setting that says to 
reopen ticket after created.

Am I stuck using an AL?

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

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Opening same ticket after submit

[Gary Opela (Corporate)]

I've always used an active link to open the ticket just after submission. I was 
just checking to make sure there isn't an option somewhere that will do this 
automatically, like a configuration option or server setting that says to 
reopen ticket after created.

Am I stuck using an AL?

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company


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FW: Job Opportunity: Remedy Developer in Oklahoma City, OK -- Custom development

[Gary Opela (Corporate)]

We have a job posting for a remedy developer.
The candidate would be performing internal company work, as well as some 
contract work.
You must be able to attain a secret security clearance. We'll take care of 
that, as long as you haven't done anything that would prevent you from getting 
one.

You will need to be able to develop new remedy applications from the ground up, 
from beginning to end.

It's all custom development, as far as the in-house development is concerned.

Please visit http://www.lcibest.com/Showcareers.aspx?ID=1027 for details.

Email me directly if you have questions. Apply for the job through the link 
listed above.

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company


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Re: Help Text on the Mid-Tier

[Gary Opela (Corporate)]

Thanks Carey, I'll try some HTML injection or something. I've done it with the 
emails that the email engine sends out.

Yeah, in version 7, they do hide that checkbox, although I'm not totally sure 
why.

Thanks,



Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com

http://www.lcibest.com

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company


-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Carey Matthew Black
Sent: Wednesday, August 06, 2008 6:06 AM
To: arslist@ARSLIST.ORG
Subject: Re: Help Text on the Mid-Tier

Gary,

You should look at the HTML of the page. You may be able to insert
some CSS rules to hide the field(s) that you do not want to show. The
HTML will still have the content, but the browser _should_ stop
showing the text to the user.

( I think they removed the "Hide Helptext on Web" feature for each
field. Or was it that they just flipped the default value in v7? You
may want to verify the status of that field property on the bottom of
the "HelpText" tab too.)

HTH

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.


On Tue, Aug 5, 2008 at 4:18 PM, Gary Opela (Corporate)
<[EMAIL PROTECTED]> wrote:
> **
>
> Mid-Tier and ARServer 7.1 (nopatch)
>
>
>
> My help buttons, the default ones that are on every MT web page, are
> displaying something weird. Underneath my text that I add, is a list of all
> objects on the form. It shows every field, and beside that field, the help
> text for the related field. Is there a way to get it not to show each field
> on the main help text?
>
>
>
>
>
> Thanks,
>
>
>
> Gary Opela, Jr., RSP
>
> Remedy Engineer
>
> Leader Communications, Inc.
>
> http://www.5pointleader.com
>
> http://www.lcibest.com
>
> Best Product, Best People, Best PriceTM
>
> An ISO 9001:2000 Certified, CMMI(R) Level 3 Rated Company
>
>
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___

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Help Text on the Mid-Tier

[Gary Opela (Corporate)]

Mid-Tier and ARServer 7.1 (nopatch)

My help buttons, the default ones that are on every MT web page, are displaying 
something weird. Underneath my text that I add, is a list of all objects on the 
form. It shows every field, and beside that field, the help text for the 
related field. Is there a way to get it not to show each field on the main help 
text?


Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company


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Re: "You do not have write license" woes

[Gary Opela (Corporate)]

You couldn't 'borrow' their password and user id to test a system-critical 
issue?

Thanks,



Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com

http://www.lcibest.com

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company


-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of William Rentfrow
Sent: Tuesday, August 05, 2008 2:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes

Unfortunately the users with the problem are in St. Louis and the guy
with the direct access is here in the Twin Citiesso that's not
really an option.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate)
Sent: Tuesday, August 05, 2008 1:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes

If the user moves to a different machine, are they still experiencing
the same issues?

If so, which I'm assuming they are, have them go to the one guy's
computer who has access through the firewall, and have them log in
explicitly to one of the MT servers, bypassing the load balancer. I
really think this might be the culprit.

I know that you were having issues in your other environment without the
load balancer, but that's just it -- it's a different environment, so I
think we should not hold it as gold that it's the same issue.

Thanks,



Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com

http://www.lcibest.com

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Tuesday, August 05, 2008 12:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes

That is what I did.  The results were the same.  I am pretty sure this
is not LDAP related.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Walters, Mark
Sent: Tuesday, August 05, 2008 12:47 PM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes

All of the users experiencing this problem are authenticated via AREA?
If so would you be able try the following with a user currently having
the issue?  Temporarily assign them a password in the User form to
prevent the use of AREA and see if that resolves it?

Mark



From: Action Request System discussion list(ARSList) on behalf of
William Rentfrow
Sent: Tue 05/08/2008 18:12
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes



Okay, we just eliminated this as a possible cause.  The remaining
possible known suspect is the sticky bit on the web servers.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mohan Panchangmath
Sent: Tuesday, August 05, 2008 9:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes

William,

Are your users using the LDAP password or the passwords from the User
form?

If they use the LDAP password and the password in the User form is
blank, then try turning off the EA chaining mode and see if the issue
persists?

We got rid of midtier login specific errors with the above settings. But
with this you need to be sure that password in user form is blank for
all users and they should only use LDAP password unless your business
needs require it in user form aswell. Also "Cross reference blank
password" must be checked.

Let know.

Thanks,
Mohan



--- On Mon, 8/4/08, William Rentfrow <[EMAIL PROTECTED]> wrote:

> From: William Rentfrow <[EMAIL PROTECTED]>
> Subject: Re: "You do not have write license" woes
> To: arslist@ARSLIST.ORG
> Date: Monday, August 4, 2008, 11:21 PM The users are configured
> properly - I was 100% sure of that but BMC also verified this.
>
> This is AR 7.1 patch 001 for solaris for both server and mid-tier.
> The servers are separate with 1 AR Server and 4 mid-tier servers
> connected via a netscaler load balancer.
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Mohan Panchangmath
> Sent: Monday, August 04, 2008 3:43 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: "You do not have write license" woes
>
> William,
>
> Eventhough you say the system has adequate application and user
> licenses, do the users have application write license configured
> properly?
> Also what version of ARS and Midtier you are on though you say the
&

Re: "You do not have write license" woes

[Gary Opela (Corporate)]

If the user moves to a different machine, are they still experiencing the same 
issues?

If so, which I'm assuming they are, have them go to the one guy's computer who 
has access through the firewall, and have them log in explicitly to one of the 
MT servers, bypassing the load balancer. I really think this might be the 
culprit.

I know that you were having issues in your other environment without the load 
balancer, but that's just it -- it's a different environment, so I think we 
should not hold it as gold that it's the same issue.

Thanks,



Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com

http://www.lcibest.com

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company


-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of William Rentfrow
Sent: Tuesday, August 05, 2008 12:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes

That is what I did.  The results were the same.  I am pretty sure this
is not LDAP related.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Walters, Mark
Sent: Tuesday, August 05, 2008 12:47 PM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes

All of the users experiencing this problem are authenticated via AREA?
If so would you be able try the following with a user currently having
the issue?  Temporarily assign them a password in the User form to
prevent the use of AREA and see if that resolves it?

Mark



From: Action Request System discussion list(ARSList) on behalf of
William Rentfrow
Sent: Tue 05/08/2008 18:12
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes



Okay, we just eliminated this as a possible cause.  The remaining
possible known suspect is the sticky bit on the web servers.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mohan Panchangmath
Sent: Tuesday, August 05, 2008 9:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes

William,

Are your users using the LDAP password or the passwords from the User
form?

If they use the LDAP password and the password in the User form is
blank, then try turning off the EA chaining mode and see if the issue
persists?

We got rid of midtier login specific errors with the above settings. But
with this you need to be sure that password in user form is blank for
all users and they should only use LDAP password unless your business
needs require it in user form aswell. Also "Cross reference blank
password" must be checked.

Let know.

Thanks,
Mohan



--- On Mon, 8/4/08, William Rentfrow <[EMAIL PROTECTED]> wrote:

> From: William Rentfrow <[EMAIL PROTECTED]>
> Subject: Re: "You do not have write license" woes
> To: arslist@ARSLIST.ORG
> Date: Monday, August 4, 2008, 11:21 PM The users are configured
> properly - I was 100% sure of that but BMC also verified this.
>
> This is AR 7.1 patch 001 for solaris for both server and mid-tier.
> The servers are separate with 1 AR Server and 4 mid-tier servers
> connected via a netscaler load balancer.
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Mohan Panchangmath
> Sent: Monday, August 04, 2008 3:43 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: "You do not have write license" woes
>
> William,
>
> Eventhough you say the system has adequate application and user
> licenses, do the users have application write license configured
> properly?
> Also what version of ARS and Midtier you are on though you say the
> ITSM version is 7.0.3?
>
> Thanks,
> Mohan
>
>
>
> --- On Mon, 8/4/08, William Rentfrow
> <[EMAIL PROTECTED]> wrote:
>
> > From: William Rentfrow
> <[EMAIL PROTECTED]>
> > Subject: Re: "You do not have write license"
> woes
> > To: arslist@ARSLIST.ORG
> > Date: Monday, August 4, 2008, 4:25 PM Guest users are not allowed.
> > The user is connected as themself.
> >
> > All good questions! :)  So far - no indication of what
> the
> > problem.
> >
> > 
> >
> > From: Action Request System discussion list(ARSList)
> > [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
> > Sent: Monday, August 04, 2008 3:22 PM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: "You do not have write license"
> woes
> >
> >
> > **
> > Another suggestion - something you might have already crossed out
> > but worth a shot..
> >
> > Is the user typing in the correct password? If not is
> the
> > system set up
> > to allow guest users? If so the user must be logging
> in as
> > a guest, and
> > hence can submit but cannot modify.. Or perhaps since
> you
> > say that you
> > are using LDAP, the LDAP password was changed but has
> not
> > yet
> > propogated, hence is logging in th

Re: ARSlist Awards .. Call for categories

[Gary Opela (Corporate)]

How about most valuable poster being broken up into ITSM and non-ITSM related 
posts!

How about the person who dislikes ITSM the most. Are there any non-serious 
categories, I don't' remember all of them from the last few years.

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Howard Richter
Sent: Tuesday, August 05, 2008 10:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARSlist Awards .. Call for categories

**
Hey I would be in the running as well.

Hbr


On 8/5/08, William Rentfrow <[EMAIL PROTECTED]> wrote:
I'd vote for "Submitting the most obscure questions in the last year" but then 
I'd look like I was nominating myself.

I have run into more weird stuff on my current engagement than the last 5 years 
combined.

William Rentfrow
Principal Consultant, StrataCom
[EMAIL PROTECTED]
O 952-432-0227
C 701-306-6157



From: Action Request System discussion list(ARSList) on behalf of Daniel Bloom
Sent: Tue 8/5/2008 4:58 AM
To: arslist@ARSLIST.ORG
Subject: ADM: ARSlist Awards .. Call for categories


**

For those of you that have been on the list for at least a year, you know what 
this is about.



For those of you that are new, the official explanatory note will be out in the 
next week.



So, if you have an idea for a new category of award just let me know.



Let me take this opportunity to remind people of:



Our official sponsor for 2008 ARSlist Awards: Resource Management Solutions 
www.rmsportal.com 

[the 14th Annual Awards].



So tune up your vocal cords, and get ready to vote,

More soon.



More shortly ... Dan

p.s. Attend the Awards Ceremony Live, at UserWorld in Miami

 (just one of the many reasons to be there,

Well okay, not one of the reasons,

but it does fill the hour gap between

the sessions and the party)



__Platinum Sponsor: www.rmsportal.com ARSlist: "Where 
the Answers Are" html___

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the Answers Are"



--
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = [EMAIL PROTECTED]
LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: 
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Re: OT - RE Job Column Technologies is Seeking Contractor for a San Antonio, TX based project- 2 + months

[Gary Opela (Corporate)]

Poor Tyrone. I'm sure we've all posted to the list in err. I hope if I ever do 
again, that Clair is out of the office!

Thanks,



Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com

http://www.lcibest.com

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company


-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Sanford, Claire
Sent: Tuesday, August 05, 2008 10:35 AM
To: arslist@ARSLIST.ORG
Subject: OT - RE Job Column Technologies is Seeking Contractor for a San 
Antonio, TX based project- 2 + months
Importance: Low

Ya know what... I was going to bite my tongue and not respond to this...
but it is raining here (non hurricane event) and the parking lot is
empty and I had to be here at 5am!

T. Dee you replied to the list as a whole regarding a job posting,
asking if you could work remotely.  Did you read the post?

"We are seeking a Senior Remedy Consultant to run ITSM 7 workshops and
do implementation onsite."

A couple of key phrases... "Run Workshops" and "Onsite" these generally
mean work at the location.

We now return you to your regularly scheduled List.


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Tuesday, August 05, 2008 10:19 AM
To: arslist@ARSLIST.ORG
Subject: Re: Job: Column Technologies is Seeking Contractor for a San
Antonio, TX based project- 2 + months

Melissa - if Column is able to let me work remotely I would be
interested in applying.

On Tue, Aug 5, 2008 at 11:11 AM, Melissa Wish <[EMAIL PROTECTED]>
wrote:
> **
>
> We are seeking a Senior Remedy Consultant to run ITSM 7 workshops and
do
> implementation onsite.  If you're interested, please email your rate,
> availability and resume as a PDF or MS Word document to
[EMAIL PROTECTED]
> T&E is not included in the rate- you will bill us separately for that.
The
> duration is 2 + months and it can start in mid - late August...early
September
> if needed
>
>
>
> Thanks!
>
> Melissa Wish
> Corporate Recruiter
> Column Technologies, Inc.
> Home Office: 718-399-2136
> Cell/Evenings: 917-748-7104
> E-Fax: 646-349-3799
> Email: [EMAIL PROTECTED]
> www.columnit.com
>
> BMC Remedy Partner of the Year 2000 - 2004
>
> BMC Solution Partner of the Year 2004 - 2006
>
> BMC Fastest Growing Worldwide Partner - 2006
>
> Inc. 500 Fastest Growing Private Companies - 2006
>
> BMC 2007 Americas and Worldwide Top Solution Provider
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the
Answers
> Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the
> Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist:
"Where
> the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com
ARSlist:
> "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com
> ARSlist: "Where the Answers Are" html___ __Platinum Sponsor:
> www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum
> Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___


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Re: Job Opportunity: Remedy Developer in Oklahoma City, OK -- Custom development

[Gary Opela (Corporate)]

We have a job posting for a remedy developer.
The candidate would be performing internal company work, as well as some 
contract work.
You must be able to attain a secret security clearance. We'll take care of 
that, as long as you haven't done anything that would prevent you from getting 
one.

You will need to be able to develop new remedy applications from the ground up, 
from beginning to end.

It's all custom development, as far as the in-house development is concerned.

Please visit http://www.lcibest.com/Showcareers.aspx?ID=1027 for details.

Email me directly if you have questions. Apply for the job through the link 
listed above.

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company


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Re: "You do not have write license" woes

[Gary Opela (Corporate)]

Oh, good point on the user_cache Fred. You beat me.

Thanks,



Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com

http://www.lcibest.com

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company


-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Grooms, Frederick W
Sent: Monday, August 04, 2008 2:31 PM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes

Another thing to check is your web server timeout settings (not just the
ones in the Mid-Tier Config pages, but the ones for the actual web
server).  If your web server is dropping the session due to a timeout
setting it might cause this issue.

Since you said it only affects the web and not the user tool I don't
believe it is a user_cache issue.

Fred

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Chowdhury, Tauf
Sent: Monday, August 04, 2008 2:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes

William,
I'm going with Carey on this one. If you have a load balancer, take a
look at how it is handling the sessions. Is it using a shorter timeout
than what is configured on the mid tier? Is it storing the cookie
properly?

Tauf Chowdhury | Forest Laboratories, Inc.
Sr. Analyst
Office: 631.858.7765


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Monday, August 04, 2008 2:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes

Hm.this bears some investigating.  I do not know for sure.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
Sent: Monday, August 04, 2008 1:31 PM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes

William,

Just a WAG...

Maybe you have a web server cluster that is behind a load balancer that
is not using a Sticky session?

( Maybe the user has a valid license but is trying to "switch IP
Addresses" in a way that is confusing the ARS server?)

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.



On Mon, Aug 4, 2008 at 1:59 PM, William Rentfrow
<[EMAIL PROTECTED]> wrote:
> Also, did I mention it works in the user tool - this is just a
> mid-tier error.



>
> From: Action Request System discussion list(ARSList) on behalf of
> William Rentfrow
> Sent: Mon 04/08/2008 17:21
> To: arslist@ARSLIST.ORG
> Subject: "You do not have write license" woes
>
>
> **
> I have a variety of users who are experiencing a weird error.
>
> Occasionally the server acts as if their license has disappeared when
> trying to save an Incident in ITSM 7.03.  They will be working fine
> one minute and then they will get the long series of errors that
says...
>
> "You do not have application write license (ARERR 9850).  You do not
> have write access to field" followed by every field on the
> Incident form.
>
> The irritating thing is the user HAS a license.  This affects both
> fixed license and floating license users.  Removing/re-adding their
> licenses does not fix the problem.  The only consistent way to fix
> this is to delete the user and re-create them - and even THEN it is
> not 100% curable.
>
> I have checked the following:
>
> 1.) Box has AR Server license
> 2.) Box has adequate Application licenses, AR User licenses, etc.
> 3.) User is configured properly
> 4.) User is not doing something stupid.
>
> BMC Support has been unable to assist in this issue - it's been going
> on for months.  Has anyone else run into this?  I don't even know how
> to troubleshoot what is going on really since all of the
> app/workflow/api stuff seems to be correct.
>
> William Rentfrow, Principal Consultant [EMAIL PROTECTED] C
> 701-306-6157 O 952-432-0227

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Re: "You do not have write license" woes

[Gary Opela (Corporate)]

Joe, that's a pretty good suggestion about checking the Mid-Tier server. I 
would hope remedy support would have already had him do that :)

I'm just curious though, I'm assuming he would have noticed this being an issue 
when no one could see tickets that were created in production..

Unless, I wonder if maybe the Mid-Tier is pointed to the wrong server, but the 
wrong server is pointed to the right database box. I've never messed much with 
server groups, but could it be that the mid-tier server is pointed to the wrong 
app server? Would this cause an issue? I'm not sure how the licenses are 
handled in such case, but I would assume they would be at the DB level, so 
there wouldn't be an issue like this.

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Joe DeSouza
Sent: Monday, August 04, 2008 1:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes

Interesting.. I would go with flusing the Mid-tier cache as well. The fact that 
your Admin users can log into the Admin tool without the warning about licenses 
is indicative that its not what I suggested earlier.

Another thing you may want to check on is, your AR Server that is configured on 
the mid-tier.. This might be a trivial question, but is it the same server or 
have you accidently configured some test unlicensed server on the mid-tier? :-) 
You might want to rule that out that your server configured is the right 
server..

Joe


- Original Message 
From: Darrell Reading <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Monday, August 4, 2008 2:05:52 PM
Subject: Re: "You do not have write license" woes

Recache that thing and see what happens.  Login as Admin, and refresh the cache.


Darrell Reading Systems Engineer
Phone 479.204.5739
[EMAIL PROTECTED]

Wal-Mart Stores, Inc.
805 Moberly Lane, MS-0560-68
Bentonville, AR 72716
Save Money. Live Better

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of William 
Rentfrow
Sent: Monday, August 04, 2008 12:59
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes

Also, did I mention it works in the user tool - this is just a mid-tier error.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Walters, 
Mark
Sent: Monday, August 04, 2008 12:40 PM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes

Are you using any form of AREA plugin?

Mark



From: Action Request System discussion list(ARSList) on behalf of
William Rentfrow
Sent: Mon 04/08/2008 17:21
To: arslist@ARSLIST.ORG
Subject: "You do not have write license" woes


**
I have a variety of users who are experiencing a weird error.

Occasionally the server acts as if their license has disappeared when
trying to save an Incident in ITSM 7.03.  They will be working fine one
minute and then they will get the long series of errors that says...

"You do not have application write license (ARERR 9850).  You do not
have write access to field" followed by every field on the Incident
form.

The irritating thing is the user HAS a license.  This affects both fixed
license and floating license users.  Removing/re-adding their licenses
does not fix the problem.  The only consistent way to fix this is to
delete the user and re-create them - and even THEN it is not 100%
curable.

I have checked the following:

1.) Box has AR Server license
2.) Box has adequate Application licenses, AR User licenses, etc.
3.) User is configured properly
4.) User is not doing something stupid.

BMC Support has been unable to assist in this issue - it's been going on
for months.  Has anyone else run into this?  I don't even know how to
troubleshoot what is going on really since all of the app/workflow/api
stuff seems to be correct.

William Rentfrow, Principal Consultant
[EMAIL PROTECTED]
C 701-306-6157
O 952-432-0227

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Re: "You do not have write license" woes

[Gary Opela (Corporate)]

It's almost like the user cache is getting corrupted or something, user_x table.

You might do a select from user_x for those users while they're having issues 
and seeing what it says their license types are.

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of William Rentfrow
Sent: Monday, August 04, 2008 12:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes

No - not that I know of...but even then it doesn't matter because if I 
delete/re-add the user I have the same thing happen.


From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Joe DeSouza
Sent: Monday, August 04, 2008 12:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: "You do not have write license" woes
**
By any chance do you guys have dual network cards? I have seen cases where the 
license gets invalid after a restart, because the system reads the Host ID from 
the wrong network card..

Joe

- Original Message 
From: "Tortolero, Joseph" <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Monday, August 4, 2008 12:24:44 PM
Subject: Re: "You do not have write license" woes

**
I have seen this as well and EMS and BMC have not been able to help either

Thank you,
-j

Joe Tortolero
Remedy Consultant
Desk - 561-682-2780
Cell  - 561-665-1363
[EMAIL PROTECTED]

[cid:image001.jpg@01C8F62B.6F504FA0]




From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of William Rentfrow
Sent: Monday, August 04, 2008 12:21 PM
To: arslist@ARSLIST.ORG
Subject: "You do not have write license" woes

I have a variety of users who are experiencing a weird error.

Occasionally the server acts as if their license has disappeared when trying to 
save an Incident in ITSM 7.03.  They will be working fine one minute and then 
they will get the long series of errors that says...

"You do not have application write license (ARERR 9850).  You do not have write 
access to field" followed by every field on the Incident form.

The irritating thing is the user HAS a license.  This affects both fixed 
license and floating license users.  Removing/re-adding their licenses does not 
fix the problem.  The only consistent way to fix this is to delete the user and 
re-create them - and even THEN it is not 100% curable.

I have checked the following:

1.) Box has AR Server license
2.) Box has adequate Application licenses, AR User licenses, etc.
3.) User is configured properly
4.) User is not doing something stupid.

BMC Support has been unable to assist in this issue - it's been going on for 
months.  Has anyone else run into this?  I don't even know how to troubleshoot 
what is going on really since all of the app/workflow/api stuff seems to be 
correct.

William Rentfrow, Principal Consultant
[EMAIL PROTECTED]
C 701-306-6157
O 952-432-0227

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Job Opportunity: Remedy Developer in Oklahoma City, OK -- Custom development

[Gary Opela (Corporate)]

Hey all, we have a job posting for a remedy developer.
The candidate would be performing internal company work, as well as some 
contract work.
You must be able to attain a secret security clearance. We'll take care of 
that, as long as you haven't done anything that would prevent you from getting 
one.

You will need to be able to develop new remedy applications from the ground up, 
from beginning to end.

It's all custom development, as far as the in-house development is concerned.

Please visit http://www.lcibest.com/Showcareers.aspx?ID=1027 for details.

Email me directly if you have questions. Apply for the job through the link 
listed above.

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company


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Re: View field on Mid-Tier

[Gary Opela (Corporate)]

Because I have multiple customers that I support. And, depending on the 
customer, when they log in, I want them to see their own background. I want it 
to be dynamic, so we're not always having to add more buttons and code with 
each new company we support.

Now, I just have a form that stores my companies, there is a field on there 
called Banner URL that we store a url to the banner bmp file on the webserver.

I then dynamically pull that across into the view field based on the company 
the customer belongs to.

Now, if we have a new company, we just have to place the bmp file out on the 
webserver for their custom banner, and then when we create their company entry 
in the company form (actually called Organizations), we just have to put the 
URL to the bmp file there.

Thanks,



Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com

http://www.lcibest.com

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company


-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE
Sent: Thursday, July 31, 2008 3:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: View field on Mid-Tier

Why not just lay the .bmp on a button and then display the button as a
flat image?

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate)
Sent: Thursday, July 31, 2008 3:40 PM
To: arslist@ARSLIST.ORG
Subject: View field on Mid-Tier

**

I have a view field that I'm trying to use as a banner.

I set a tmp field to the url of a banner.bmp that is out on my
webserver.



Then, I use a set fields to set the view field = $tmpbanner URL$



In the user tool, if I change from a submit window to a search window
and then back to a submit and a search again, then the banner will
finally display. It will not display at first like it should.

Also, when the banner finally does display, there is a whitespace
between the bmp file that it is loading and the top and the left of the
view field, even though the view field was smaller than the image it was
loading.


Does anyone know how to fix the whitespace issue? I have already turned
off borders for my view field.



Thanks,



Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com

http://www.lcibest.com

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company



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Re: View field on Mid-Tier

[Gary Opela (Corporate)]

It works now. I had my active links that set the tmpBanner URL and the one that 
set the URL running at the same EO.

I adjusted this, and now the view field loads fine.

The form on the mid-tier has a white background, so it's a non-issue that there 
is a white space, as noone uses the client tool.

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

From: Gary Opela (Corporate)
Sent: Thursday, July 31, 2008 3:40 PM
To: 'arslist@ARSLIST.ORG'
Subject: View field on Mid-Tier

I have a view field that I'm trying to use as a banner.
I set a tmp field to the url of a banner.bmp that is out on my webserver.

Then, I use a set fields to set the view field = $tmpbanner URL$

In the user tool, if I change from a submit window to a search window and then 
back to a submit and a search again, then the banner will finally display. It 
will not display at first like it should.
Also, when the banner finally does display, there is a whitespace between the 
bmp file that it is loading and the top and the left of the view field, even 
though the view field was smaller than the image it was loading.

Does anyone know how to fix the whitespace issue? I have already turned off 
borders for my view field.

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company


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View field on Mid-Tier

[Gary Opela (Corporate)]

I have a view field that I'm trying to use as a banner.
I set a tmp field to the url of a banner.bmp that is out on my webserver.

Then, I use a set fields to set the view field = $tmpbanner URL$

In the user tool, if I change from a submit window to a search window and then 
back to a submit and a search again, then the banner will finally display. It 
will not display at first like it should.
Also, when the banner finally does display, there is a whitespace between the 
bmp file that it is loading and the top and the left of the view field, even 
though the view field was smaller than the image it was loading.

Does anyone know how to fix the whitespace issue? I have already turned off 
borders for my view field.

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company


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Re: Support web down ??

[Gary Opela (Corporate)]

I'm using 5.5.26 Tomcat and it seems to be fine.

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Howard Richter
Sent: Thursday, July 31, 2008 1:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: Support web down ??

**
All,

It looks like an issue with 5.5.17 Tomcat. and mid-tier patch 3. 5.5.25 works 
great.

Have a good Thursday,

hbr

On 7/30/08, Manjinder Singh <[EMAIL PROTECTED]> wrote:
**
Looks like it is down.I am getting system error when I try to modify a case.
Thanks
Manjinder Singh

On Wed, Jul 30, 2008 at 4:42 PM, Howard Richter <[EMAIL 
PROTECTED]> wrote:
**
All,

Is support web down again?

--
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = [EMAIL PROTECTED]
LinkedIn Profile = http://www.linkedin.com/in/hbr4270
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--
Manjinder Singh

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--
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = [EMAIL PROTECTED]
LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: 
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Re: Business Time question

[Gary Opela (Corporate)]

Thanks, Gidd. I'll read up on that.

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Gidd
Sent: Thursday, July 31, 2008 12:31 PM
To: arslist@ARSLIST.ORG
Subject: Re: Business Time question

Gary,

Take a look at the viewlet:

http://www.buoyantsolutions.net/ARS_Education.html

"Using Business Time"

HTH


Regards...Gidd




From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Gary Opela (Corporate)
Sent: Thursday, July 31, 2008 9:21 AM
To: arslist@ARSLIST.ORG
Subject: Business Time question
**
I'm new to business time, but it looks pretty straight forward.

I am reading up on it, but thought I'd poll the list while I read (and took a 
lunch).

I have a tmp field I'm setting on my help desk form when a ticket is created. 
That field, called tmpResolution Time, stores the resolution time for the 
customer, based on the severity. So, let's say for company A, for a severity 
Low ticket, they have a resolution time of 480 minutes.

I have a field called Req Resolution Date/Time. This is a date/time field. I 
have a filter that will set this field to the $TIMESTAMP$ + (tmpResolution Time 
* 60), which will give me the resolved date. I need to, however, use Business 
time to only factor in supported hours.

What command would I use to substitute the (tmpResolution Time * 60) part of 
the equation above to only factor in supported hours. If the ticket was created 
at noon, then I don't want to show 8PM as being the required resolved time, if 
the support hours end at 5:00. It shouldn't be until 3 hours into the next day 
that it shows.

Any help is greatly appreciated.

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

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Customized Mid-Tier login page

[Gary Opela (Corporate)]

I need to set up a customized login page for each of my companies that I 
support.

I need them to be able to go to http:arsys to log in. The 
 tag will be the same for all of the companies, I just need them to 
each go to their own extension after the  info. Each company will have 
a custom login page, with their own graphics and everything on them.

I see in the documentation it says the following:

Example 2: Login with customized login page
http:///arsys/apps///login.jsp?
goto=&server=
The user logs in using a login page customized for an application, and then 
goes to
the specified URL.
Any URL after goto statement must be URL-encoded.


This looks like they still have to go to http://arsys instead of 
http:arsys. Do I just need to put an index.html file in 
the http:arsys for each company that does a redirect to 
http:///arsys/apps///login.jsp?goto=//arsys/login.jsp>&server=

Thanks...

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company


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Re: Business Time question

[Gary Opela (Corporate)]

Well, after reading some, it looks like I just need to do 
Application-Bus-Time2-Add command.

I think that I will need to do a set fields to set Req Resolution Date/Time = 
Application-Bus-Time2-Add "$TIMESTAMP$" ["$tmpResolution Time$" ["Minutes" 
["$Organization$$Severity$"]]]

The way I'm setting up the business time, is that each organization we support 
can have a different hours of support based on the severity of the ticket.

So, for each org we support, we'll enter a bus time workdays entry with a 
segment of OrganizationSeverity. So, if we supported Microsoft, and had 
severities of Low, Med, High, we would have the following entries in the 
Business Time Workdays form:

MicrosoftLow
MicrosoftMed
MicrosoftHigh

Then I can just pass the org and the sev to bus time calcs.

Does this look like it would work to you all?

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company
____
From: Gary Opela (Corporate)
Sent: Thursday, July 31, 2008 11:21 AM
To: 'arslist@ARSLIST.ORG'
Subject: Business Time question

I'm new to business time, but it looks pretty straight forward.

I am reading up on it, but thought I'd poll the list while I read (and took a 
lunch).

I have a tmp field I'm setting on my help desk form when a ticket is created. 
That field, called tmpResolution Time, stores the resolution time for the 
customer, based on the severity. So, let's say for company A, for a severity 
Low ticket, they have a resolution time of 480 minutes.

I have a field called Req Resolution Date/Time. This is a date/time field. I 
have a filter that will set this field to the $TIMESTAMP$ + (tmpResolution Time 
* 60), which will give me the resolved date. I need to, however, use Business 
time to only factor in supported hours.

What command would I use to substitute the (tmpResolution Time * 60) part of 
the equation above to only factor in supported hours. If the ticket was created 
at noon, then I don't want to show 8PM as being the required resolved time, if 
the support hours end at 5:00. It shouldn't be until 3 hours into the next day 
that it shows.

Any help is greatly appreciated.

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company


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Business Time question

[Gary Opela (Corporate)]

I'm new to business time, but it looks pretty straight forward.

I am reading up on it, but thought I'd poll the list while I read (and took a 
lunch).

I have a tmp field I'm setting on my help desk form when a ticket is created. 
That field, called tmpResolution Time, stores the resolution time for the 
customer, based on the severity. So, let's say for company A, for a severity 
Low ticket, they have a resolution time of 480 minutes.

I have a field called Req Resolution Date/Time. This is a date/time field. I 
have a filter that will set this field to the $TIMESTAMP$ + (tmpResolution Time 
* 60), which will give me the resolved date. I need to, however, use Business 
time to only factor in supported hours.

What command would I use to substitute the (tmpResolution Time * 60) part of 
the equation above to only factor in supported hours. If the ticket was created 
at noon, then I don't want to show 8PM as being the required resolved time, if 
the support hours end at 5:00. It shouldn't be until 3 hours into the next day 
that it shows.

Any help is greatly appreciated.

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company


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Re: After server reboot the status of the Remedy service is started, but it has to be restarted in order to login to Remedy(SOLVED)

[Gary Opela (Corporate)]

No problem Shrestha, I hop you don't' have any more problems.

Are you running what version is your OS on your server, and the SQL Server 
version?

I definitely think that Microsoft has introduced a bug, since either the OS is 
saying that SQL Server is up before it really is, or SQL server is reporting 
it's up before it really is. Either way, they are both Microsoft products. It 
is strange, though, that remedy cannot recover, since SQL server does 
eventually come up, but remedy still continues to fail at connecting.

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Shrestha, Manjari R.
Sent: Tuesday, July 29, 2008 5:22 AM
To: arslist@ARSLIST.ORG
Subject: Re: After server reboot the status of the Remedy service is started, 
but it has to be restarted in order to login to Remedy(SOLVED)

Thank you Gary and Danny,

I followed Gary's advice and it has solved my issue.


Thanks!

Manjari R. Shrestha
Junior Programmer Analyst


From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Gary Opela (Corporate)
Sent: Monday, July 28, 2008 11:41 AM
To: arslist@ARSLIST.ORG
Subject: Re: After server reboot the status of the Remedy service is started, 
but it has to be restarted in order to login to Remedy

I have had this problem, and noticed that, according to the remedy logs, that 
remedy was unable to talk to sql server. I realized then that windows was 
saying sql server was up before it really was ready to receive connections. I 
also noticed that sql server agent had a dependency of sql server, and that sql 
server agent took around 10 - 30 seconds to come up. So, I set sql server agent 
as a dependency for remedy instead of setting sql server. This seemed to fix 
the problem, because it gave sql server another 10+ seconds to come up before 
remedy tried to connect.

There is a registry key that you can use to set this up, it is as follows:

HKEY_LOCAL_MACHINE
SYSTEM
CURRENTCONTROLSET
SERVICES
BMC ACTION REQUEST SYSTEM SERVER
DEPENDONSERVICE

SQLSERVERAGENT


Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Shrestha, Manjari R.
Sent: Monday, July 28, 2008 10:23 AM
To: arslist@ARSLIST.ORG
Subject: After server reboot the status of the Remedy service is started, but 
it has to be restarted in order to login to Remedy

Hello,

After upgrading Remedy to 7.1, when I reboot the server it takes almost half an 
hour for the server to come up and the status of Remedy service is started but 
I have to restart the service manually again for users to be able to login, any 
idea why this would happen?
Thanks in advance.

Windows 2003
ARS version 7.1
SQL 2005

Manjari R. Shrestha


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Re: After server reboot the status of the Remedy service is started, but it has to be restarted in order to login to Remedy

[Gary Opela (Corporate)]

I have had this problem, and noticed that, according to the remedy logs, that 
remedy was unable to talk to sql server. I realized then that windows was 
saying sql server was up before it really was ready to receive connections. I 
also noticed that sql server agent had a dependency of sql server, and that sql 
server agent took around 10 - 30 seconds to come up. So, I set sql server agent 
as a dependency for remedy instead of setting sql server. This seemed to fix 
the problem, because it gave sql server another 10+ seconds to come up before 
remedy tried to connect.

There is a registry key that you can use to set this up, it is as follows:

HKEY_LOCAL_MACHINE
SYSTEM
CURRENTCONTROLSET
SERVICES
BMC ACTION REQUEST SYSTEM SERVER
DEPENDONSERVICE

SQLSERVERAGENT


Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Shrestha, Manjari R.
Sent: Monday, July 28, 2008 10:23 AM
To: arslist@ARSLIST.ORG
Subject: After server reboot the status of the Remedy service is started, but 
it has to be restarted in order to login to Remedy

Hello,

After upgrading Remedy to 7.1, when I reboot the server it takes almost half an 
hour for the server to come up and the status of Remedy service is started but 
I have to restart the service manually again for users to be able to login, any 
idea why this would happen?
Thanks in advance.

Windows 2003
ARS version 7.1
SQL 2005

Manjari R. Shrestha


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Re: Pros and Cons of ARS development - was Buy vs. Build

[Gary Opela (Corporate)]

Sean, thanks for the exhaustive list. It was interesting to read things you 
have related to ITSM. I've never used ITSM, so I've not seen many of the 
annoyances you have.

My main problems that I have with other development platforms are as follows:
1.   They're not Remedy.
2.   They're not Remedy.

:)


Thanks,



Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com

http://www.lcibest.com

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company


-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Garrison, Sean (Norcross)
Sent: Thursday, July 24, 2008 1:11 PM
To: arslist@ARSLIST.ORG
Subject: Re: Pros and Cons of ARS development - was Buy vs. Build

Having been a developer for years here are some of my experiences:

1.  Remedy is great for rapid development.  You can't develop an app any faster 
that will offer as much functionality as ars will offer in such a short amount 
of time.
2.  Remedy allows you to make changes on the fly.  (#1 feature in my book ... 
can't do that with custom apps).  It is possible to have the system up very 
close to 24*7 even when making changes.  Some changes do require the users to 
be locked out ... but usually it isn't very long.
3.  Remedy/BMC has solved a lot of difficult problems already for you (Users in 
multiple time zones seeing their correct time, Business time calculations, 
SLAs, notifications, ITSM suite, integrations with auto discovery/alarm 
systems, migrations from one environment to another).
4.  Debugging is going to be offered in version 7.5 if I understand right.
5.  High Availability using Server Group.
6.  Multiple API interfaces.
7.  Per User custom table field settings is really a cool feature.
8.  Data driven functionality in ITSM 7.  Pretty cool.
9.  AIE is awesome.

Some issues I have run into with Remedy:

1.  Custom apps will always run faster.  Especially when doing mass updates.  
When doing a "Modify All" in remedy it updates one record at a time because it 
has to do the filter processing.  Even on a "Push field" action.

2.  Databases are difficult to report against and are confusing to a reporting 
person.  This is mainly due to the "ztmp" fields and such that aren't necessary 
for the data but are necessary for workflow.
-- Another caveat to this is I find (myself included) 
that the naming of fields gets kind of lazy w/ Remedy developers.

3.  Data isn't normalized in Remedy development.  I know it can be done ... but 
generating workflow to do it is rather difficult sometimes.  Here's a good 
example ... I add a field to a "Client" form that stores "Client Type".  Rather 
than having a separate form that stores V for Vendor, C for Client etc,  We as 
remedy developers store the entire word.  This is so the type can show up in 
the "Results List".  We could use a filter that sets the field on "Get Entry" 
... but then it doesn't show up in the results list.  So now we have already 
built our form and discover that it needs to be a join form between "Client 
Type" and "Client".  This gets really difficult if you have 15 fields like that 
 ( a join between 15 tables???  that would be about 16 remedy join forms 
you would have to create for one "Client" entity).

4.  Graphics are next to impossible to do in Remedy unless you are a 
java/jsp/html developer.  I can see my manager saying "I see there is a 
calendar view in ITSM for change tasks ... can you make me a calendar view for 
tracking Hours worked just like that?".  This couldn't be done using Remedy 
workflow.  Maybe it could be done w/ some fancy java and or javascript ...   
While I am on this it would be difficult to have a Cad drawing of your 
datacenter, double click on a "Rack" and see all of the computers in the rack 
which interact with the cmdb.  This can be done via data visualization modules 
... but it isn't as easy as creating an active link or filter.

5.  Distinct selects ... although the Tree view does solve this a little bit.

6.  Active links do not have an "On key press" event.  It doesn't have an "On 
change flag" event either.

7.  Can't do transactional saves.  For example I have an object like "Client" 
which has "Customers" and "Sites" that I added upon creation.  Let's say I 
decided not to do create a "Client".  I can't do a "Roll back" of all of the 
sites/customers that I added to the client without some significant amount of 
workflow.  Not saying it can't be done ... just saying it is a lot more 
difficult than just calling a "Roll Back" command.

8.  Complex views have to be created at the db level and cannot be created via 
the Admin tool.  This could solve issue # 6 and #3 if they build this into the 
tool.

9.  Why the heck do they mix C and java at the server level for Remedy??  Why 
not program the whole thing in C or the whole thing in Java.  Stop mixing the 
two -- 

Re: Buy vs. Build

[Gary Opela (Corporate)]

Because you can develop a quality remedy app in less than half the time. If you 
look at the course of a few years, you save a lot more than 25k in payroll 
alone.

Thanks,



Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com

http://www.lcibest.com

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company


-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Riley, Russel
Sent: Thursday, July 24, 2008 11:58 AM
To: arslist@ARSLIST.ORG
Subject: Re: Buy vs. Build

Why buy AR Server for 25k when you can get a Visual Studio Express edition, and 
SQL Server Express and make better apps?  For Free or at least not for 25k?

Who uses Access anymore nowadays?



-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Axton
Sent: Wednesday, July 23, 2008 8:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: Buy vs. Build

That initially means laying off and then eventually hiring people.
This has some implications in terms of active development in the
product lines and other things.  Also, Microsoft has deep pockets.
http://www.gengaming.com/forums/index.php?showtopic=608&mode=threaded

Can BMC weather the storm?  Is bankruptcy an option?

Seems like Microsoft got into some hot water over its licensing
practices.  Is this a healthy image or a good place to be in?
http://www.aaxnet.com/topics/slicense.html

Seems like there were problems as well:
http://news.cnet.com/Vista-views-Microsofts-license-changes/2009-1016_3-6126885.html

Not advocating anything, just running the cards of the unspoken sides.
 Much of everything is in a trap, to varying degrees, just trying to
drop all premonitions and have an open view of all sides.

Axton Grams

On Wed, Jul 23, 2008 at 4:49 PM, Kaiser Norm E CIV USAF 96 CS/SCCE
<[EMAIL PROTECTED]> wrote:
> Yes, of course.  I already have considered existing forces.
>
> Think about it: BMC experiences a drop in revenue from support and a
> drop in revenue in licensing initially.  It then rebounds by VOLUME
> sales of the ARS as a RAD toolset.
>
> Think about it: MICROSOFT DOES IT! Buy a copy of Visual Studio and it
> comes with a license key in the manual.  You can't install the software
> without the license key.  Bingo! Licensing problem (mostly) solved.
>
> Ever watch Gordon Ramsay's Kitchen Nightmares? Last night's episode is a
> perfect example.  Gordon shows up to a restaurant that does *some*
> business but is, by no means, a booming business.  Gordon tells the
> owner, "You need to completely revamp your menu." The owner resists.
> "No," he says, "I don't want to lose my EXISTING customer base by
> changing." Gordon says, "Well then you'll never be successful."
>
> The moral of the story? Oftentimes you have to jettison an existing
> mildly profitable (but declining) business model and swallow some losses
> in order to go on to big time success.
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Axton
> Sent: Wednesday, July 23, 2008 3:32 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Buy vs. Build
>
> Simple answer is "affordable for the customer does not necessarily
> mean profitable for the proprietor."  I'm not saying it can't be
> profitable, but there is a lot to account for in developing and
> proposing a business model that is so drastically different than what
> BMC has provided in the past.  If such a model were developed, the
> revenue provided by the new model would have to exceed that of the
> current model.  Introduction of a new business model would impact the
> existing pricing model, so that has to be taken into account in
> determining the overall viability of a different business model.
>
> Support services entail things that BMC can not avoid being a part of:
> - product maintenance
> - product licensing
>
> With the proposed model you have above, I could probably drop tens of
> thousands of dollars of my current annual support costs.  More work,
> reduced revenue...
>
> The counter to the above statement is that the product is no longer a
> viable option for it's customers and sales plummet.  This will force
> an adjustment to the pricing model that makes the product marketable.
>
> You have to consider the existing forces that are already in play.
>
> Axton Grams
>
> On Wed, Jul 23, 2008 at 3:00 PM, Kaiser Norm E CIV USAF 96 CS/SCCE
> <[EMAIL PROTECTED]> wrote:
>> Yes, of course Remedy is called a "Help Desk application" BUT THAT'S
>> WRONG! That's part of my point.  It's NOT just a Help Desk
> application.
>> It's an application development platform that just *happens* to
> commonly
>> run Help Desk apps because that's the niche it fell into.
>>
>> My point is, to survive, it needs to break that paradigm.  And the
> best
>> way is to get people writing apps that are not just Help De

Re: Server ID Mysteriously Changed -

[Gary Opela (Corporate)]

The Server ID is the MAC address. If you have more than one mac, then you can 
go to the admin tool to see the server ID. The license keys are generated 
against a specific server ID, so if the server ID changes, as is in your case, 
then your licenses will not work.

You are correct in stating the server ID is the MAC.

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Jase Brandon
Sent: Tuesday, July 22, 2008 12:53 PM
To: arslist@ARSLIST.ORG
Subject: Re: Server ID Mysteriously Changed -

**
I keep speaking of MAC with the presumption that it directly translates to 
Server ID.
Server ID is what changed.
Can someone confirm this?

Thanks,

Jase


On 7/22/08, Gary Opela (Corporate) <[EMAIL PROTECTED]<mailto:[EMAIL 
PROTECTED]>> wrote:
**

I think that on some Dell servers you can control the MAC. I might be wrong 
though.



Thanks,



Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com<http://www.5pointleader.com/>

http://www.lcibest.com<http://www.lcibest.com/>

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Jason 
Tricky
Sent: Tuesday, July 22, 2008 12:28 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Server ID Mysteriously Changed -



**

How do you set one as a primary?  I did ours by setting an interface metric of 
>1 on the NIC that I didn't want to be the primary.  I just like to know if 
this is the correct way of doing it or is there a better way?

--- On Tue, 7/22/08, Rick Cook <[EMAIL PROTECTED]<mailto:[EMAIL PROTECTED]>> 
wrote:

From: Rick Cook <[EMAIL PROTECTED]<mailto:[EMAIL PROTECTED]>>
Subject: Re: Server ID Mysteriously Changed -
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Date: Tuesday, July 22, 2008, 10:18 AM

**

Are there multiple NICs on the server?  If so, and the box got restarted, it's 
possible that the "other" one got designated as the primary.

Rick

On Tue, Jul 22, 2008 at 10:10 AM, Jase Brandon <[EMAIL PROTECTED]<mailto:[EMAIL 
PROTECTED]>> wrote:

**

Hello All,

I have a strange situation - I came in this morning and our dev server was 
giving the error "This copy of Arsystem has reached the max number of entries, 
etc.".

I checked and it appeared our Server ID had changed, thus invalidating our 
server license. I thought only a hardware change to the box would cause a 
Server ID/MAC address change.

I asked around and our hardware group says they didn't change anything. We 
don't have any virtual environments that would generate a dynamic MAC address.



Does anybody have any idea what would cause this server id to change? I am 
perplexed.



Thanks,



Jase

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Re: Server ID Mysteriously Changed -

[Gary Opela (Corporate)]

I think that on some Dell servers you can control the MAC. I might be wrong 
though.

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Jason Tricky
Sent: Tuesday, July 22, 2008 12:28 PM
To: arslist@ARSLIST.ORG
Subject: Re: Server ID Mysteriously Changed -

**
How do you set one as a primary?  I did ours by setting an interface metric of 
>1 on the NIC that I didn't want to be the primary.  I just like to know if 
this is the correct way of doing it or is there a better way?

--- On Tue, 7/22/08, Rick Cook <[EMAIL PROTECTED]> wrote:
From: Rick Cook <[EMAIL PROTECTED]>
Subject: Re: Server ID Mysteriously Changed -
To: arslist@ARSLIST.ORG
Date: Tuesday, July 22, 2008, 10:18 AM
**
Are there multiple NICs on the server?  If so, and the box got restarted, it's 
possible that the "other" one got designated as the primary.

Rick
On Tue, Jul 22, 2008 at 10:10 AM, Jase Brandon <[EMAIL PROTECTED]> wrote:
**
Hello All,
I have a strange situation - I came in this morning and our dev server was 
giving the error "This copy of Arsystem has reached the max number of entries, 
etc.".
I checked and it appeared our Server ID had changed, thus invalidating our 
server license. I thought only a hardware change to the box would cause a 
Server ID/MAC address change.
I asked around and our hardware group says they didn't change anything. We 
don't have any virtual environments that would generate a dynamic MAC address.

Does anybody have any idea what would cause this server id to change? I am 
perplexed.

Thanks,

Jase
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Re: Help with a UNIX script to STOP the AREmail daemon

[Gary Opela (Corporate)]

Kill -9 !!!

Thanks,



Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com

http://www.lcibest.com

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Ramey, Anne
Sent: Monday, July 21, 2008 1:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: Help with a UNIX script to STOP the AREmail daemon

Depending how badly it is hung and why, that may work and may not.  I've 
actually had to kill the java process before.  That tends to be how we do it at 
this point.

Anne Ramey

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Jason Miller
Sent: Sunday, July 20, 2008 12:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: Help with a UNIX script to STOP the AREmail daemon

Hi George,

Interestingly enough we see the same thing with the window email
engine. It has bee a few years but you should be able to call
emaild.sh script (I think that is the name) and give it a stop
parameter. Once armonitor sees that it is stopped it should
automatically start up again.

Jason



On 7/18/08, Payne, George <[EMAIL PROTECTED]> wrote:
> Hey gang...
>
>
>
> Occasionally the ARSystem Email Engine will just stop working.  The
> DAEMON is running and so the ARMONITOR does not realize that the service
> needs to be re-started because the PROCESS is still running.
>
>
>
> What I would like to do is have an ESCALATION run a PROCESS on the
> server to KILL the AREmail process so that ARMONITOR would automatically
> restart it.
>
>
>
> One caution:
>  I don't want to run it against EVERY unsent email message in the
> queue...it just needs to run against the OLDEST with a status of SEND.
>
>
>
> Has anyone written such an escalation and the associated SCRIPT that
> would have to be written to the UNIX side of the process call?
>
>
>
> You help, as always, would be greatly appreciated!
>
>
> Thanks,
> Gp
>
>
>
> George Payne
>
> Corporate Applications Developer
>
> Electric Reliability Council of Texas
>
> (512) 248-3940
>
> [EMAIL PROTECTED]
>
>
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Re: Baffling Email Problem

[Gary Opela (Corporate)]

Craig, I would suggest cleaning those out, as each time your email process 
polls the mailbox, it has to go through 1.5m email records to see which ones 
have not yet been sent. This is extra taxing on the database.

Thanks,



Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com

http://www.lcibest.com

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company


-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Craig Carter
Sent: Thursday, July 10, 2008 8:06 AM
To: arslist@ARSLIST.ORG
Subject: Re: Baffling Email Problem

Jackie,

I'd be interested to hear more about your "... all kinds of problems"
statement since we've always saved all sent messages so we know what is
being communicated to our customers.  We currently have 1,458,000 emails
in our Email Messages form and the only problem we've encountered is
slower search time when searching that form.  Although I've selectively
deleted groups of messages in the past (like bounced notifications back
to agents), it's not been enough of a slowdown yet to automatically
archive them.

We're on v7.0.1P5 using SQL Server 2005 Enterprise.

//SIGNED//
Craig Carter
Software Engineer, RSP

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
CS/SCCE
Sent: Thursday, July 10, 2008 6:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: Baffling Email Problem

Yes, I understand that messages can be configured to be deleted after
they are sent.  They are and have been configured to *not* be deleted
when sent.  Sorry, I considered that a given in my original post.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Jackie Morris
Sent: Thursday, July 10, 2008 7:22 AM
To: arslist@ARSLIST.ORG
Subject: Re: Baffling Email Problem

**

You never answered the question of whether you were deleting the message
after it was sent.



You can send the message, query the Message Form and still not see it
because it went out already.

Most times, in our environment, its that fast.



Change it to save the message, restart the email engine and then see if
you find the message.  Just don't leave it like that for an extended
period.  Too many messages in the message form can cause all kinds of
problems.





Jackie

Easylink Services Corporation

732-652-3611





From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Thad K Esser
Sent: Wednesday, July 09, 2008 6:18 PM
To: arslist@ARSLIST.ORG
Subject: Re: Baffling Email Problem



**
Did you change your Default Outgoing Mailbox setting for the mailbox you
are trying to use?

Is it enabled (although that wouldn't keep the messages from getting to
Messages form)

Thad Esser
Remedy Developer
"Argue for your limitations, and sure enough, they're yours."-- Richard
Bach



Kaiser Norm E CIV USAF 96 CS/SCCE <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)"


07/09/2008 02:11 PM

Please respond to
arslist@ARSLIST.ORG

To

arslist@ARSLIST.ORG

cc



Subject

Baffling Email Problem










**
Hello everyone:

Here's something you don't see every day.  For some reason, a Remedy
server of a site I support cannot find its AR System Email Messages
form!

The system has about 12 filters that each generate a notification based
on ticket status changes.  What's weird isn't that the notifications
aren't going out-it's that the notifications never get created in the
Messages form.  It's like the filters generating the notifications are
just skipping the notification action.

Anyone seen this before?

ARS 6.3 patch 21
Windows 2003
Microsoft SQL 2003

Thanks,
Norm

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Re: Set Fields with Web Page Content or Other Ideas?

[Gary Opela (Corporate)]

You could set a variable to the output of the request.clientcertificate 
command, then whenever you opened the remedy form from your ASP page, I think 
you could pass it in your link to pre-populate the field.

Run Process on the mid-tier doesn't work well.

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Jeff Lockemy (Northrop Grumman Mission Systems)
Sent: Wednesday, July 09, 2008 12:25 PM
To: arslist@ARSLIST.ORG
Subject: Set Fields with Web Page Content or Other Ideas?

Good Morning,

I have an Active Server Page running on our web server that has the following 
command that pulls and displays the details of the SSL certificate used to 
authenticate to the website.

<%= Request.ClientCertificate("Subject") %>

Do anyone know if there is a way to execute this page and the resulting 
information into a field on the Remedy form using a Set Fields $RUN PROCESS$ 
command?

Or if anyone has another way I could capture this information into a Remedy 
field?

Thank you in advance...

Jeff









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Re: "Lines of code" in Remedy?

[Gary Opela (Corporate)]

Well, my last remedy custom app I wrote was a purchasing system. It is not yet 
tied in with any other remedy apps, so it's fairly small.

22 Forms
146   Active Links
38 Filters
15 Active Link Guides
16 Menus

I did a line count on the def file, and it was 64,973 lines.

I just used this number and plan on just comparing it to other remedy 
applications.

My other solution was to open each form in the mid-tier (since my app is 
mid-tier only), and do a view source on each form, count the number of lines 
for each form. Then, look at each active link, and see how many actions it 
performed (If and Else both), and do the same with each filter. Count those 
lines, and multiply them by, say, 4 or 5, and then get the menus, guides, etc. 
However, there was so much guessing as to how many lines of traditional code 
vs. remedy code would be, as well as managing the additional lines added by 
future upgrades, I just went with a straight line count. That way, whenever I 
implement a change, I just take a def file and do a line count, and I know that 
my last change added around 140 lines to the def file.

It's not an exact science, and I like what Matt said better, of tracking how 
many objects it has as opposed to how many lines of code, since lines of code 
is really an irrelevant metric for a remedy application. However, our CMMI 
processes state explicitly that Source Lines of Code would be tracked, so I had 
to go with the insanely large number.

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Matt Reinfeldt
Sent: Wednesday, July 09, 2008 11:32 AM
To: arslist@ARSLIST.ORG
Subject: Re: "Lines of code" in Remedy?


David,



For fun, you could export your entire system to a .def file and give the line 
count.  Then, for fun (and I don't suggest doing this on a prod box!), export 
the system to .xml file and do a line count... even bigger!  :)



Other than that, I think the most realistic way is to do an object count:

* Number of Forms

* Number of Active Links

* Etc..

For other Remedy developers, at least, saying you have a 60-form application 
with 700 filters, and 1100 Active Links, plus guides and escalations give a 
pretty accurate estimation of what it would take to maintain, enhance, and 
support the application.





Good luck,



Matt R.



-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of David.M Clark
Sent: Wednesday, July 09, 2008 11:20 AM
To: arslist@ARSLIST.ORG
Subject: "Lines of code" in Remedy?



All,



I've been asked to estimate the "number of lines of code we have in Remedy".  
Any ideas on how to approach a question like that?  Feel free to save your 
response for Friday Humor if you prefer.



Thanks,



-David



David M Clark

Remedy Programmer/Analyst







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Re: "Lines of code" in Remedy?

[Gary Opela (Corporate)]

For our CMMI level 3 documentation, I take the number of lines in a def file. 
It's usually pretty big, but it's as legit as a number as I can tell.

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Rick Cook
Sent: Wednesday, July 09, 2008 11:28 AM
To: arslist@ARSLIST.ORG
Subject: Re: "Lines of code" in Remedy?

** You could tell them that it's a closely held piece of BMC proprietary data, 
and that if you told them, you'd have to kill them.

Or, ask them what answer sounds good to them, and give them that number back.  
Heck, you may even be right, and they'd never be able to prove you wrong.

Or, you could simply give them the only number that they'd have a chance to 
verify - the number of workflow objects in your system.

Rick
On Wed, Jul 9, 2008 at 9:19 AM, David.M Clark <[EMAIL PROTECTED]> wrote:
All,

I've been asked to estimate the "number of lines of code we have in Remedy".  
Any ideas on how to approach a question like that?  Feel free to save your 
response for Friday Humor if you prefer.

Thanks,

-David

David M Clark
Remedy Programmer/Analyst



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Re: Modify vs Modify All

[Gary Opela (Corporate)]

Whenever you do a modify all, I believe that if you reference any of the fields 
in your run-if qualification, then the active link might act funny, since it 
doesn't know the value in the field. I believe this is the reason why, although 
I'm sure that I will be corrected if this is not correct. I think I've run into 
this before as well, and there may be a little more to it.

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Kemes, Lisa
Sent: Monday, July 07, 2008 3:37 PM
To: arslist@ARSLIST.ORG
Subject: Modify vs Modify All


When I modify a field on my form and save the record, it kicks off the workflow 
(active link) that I created.  When I do the same modification to the same 
field with a Modify All action it does not kick off the workflow.

Does anyone know why this would happen?

Lisa Kemes
AR System Developer
Tyco Electronics
717-810-2408 tel
717-810-2124 fax
[EMAIL PROTECTED]

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Re: permissions issues again

[Gary Opela (Corporate)]

I added submitter write. I hope this is it. If this fixes it, then in my 
opinion, this should be a bug, since the user has an explicit group with write 
access to the field, he/she should not have to have implicit group write 
permissions as well, even though the user only has read access.

The user that can test this for me is out right now, so I'll have her check 
when she gets in.

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of [EMAIL PROTECTED]
Sent: Tuesday, July 01, 2008 8:22 AM
To: arslist@ARSLIST.ORG
Subject: Re: permissions issues again

Hi Gary,

Have you tried adding the submitter group to the fields concerned with write 
access? You original email suggests that submitter doesn't have write access. I 
believe Remedy will only check on the submitter and allow write access if the 
submitter group is on the field.

Brian Bishop
Tel: +44(0)7973 746832

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Gary Opela (Corporate)
Sent: 30 June 2008 21:01
To: arslist@ARSLIST.ORG
Subject: Re: permissions issues again

**
So far just one user, but no other users which are set up for read only access 
have tried updating one of their tickets yet.

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Grooms, Frederick W
Sent: Monday, June 30, 2008 2:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: permissions issues again

Ok so the questions all answered yes...  Is it all users or just this one user?


From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Gary Opela (Corporate)
Sent: Monday, June 30, 2008 12:17 PM
To: arslist@ARSLIST.ORG
Subject: Re: permissions issues again
**
No luck.

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Grooms, Frederick W
Sent: Monday, June 30, 2008 10:05 AM
To: arslist@ARSLIST.ORG
Subject: Re: permissions issues again

Just to check ...  User is the submitter (field 2) of the record?  The field in 
question has Submitter (with R/W rights) in the permissions?  The server is set 
for Submitter Mode Locked?

Fred


From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Gary Opela (Corporate)
Sent: Monday, June 30, 2008 9:57 AM
To: arslist@ARSLIST.ORG
Subject: permissions issues again
I have a user who has a read license and is unable to modify her own ticket. 
The fields on which she is erroring have Public read, and then an explicit 
group with modify rights. The user is a member of that explicit group. Also, 
the Allow any user to submit flag is checked.

Yet, my user still receives: You do not have a right license, and Unable to 
modify field: Status errors.

Any idea which subtlety I'm missing?

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

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Re: permissions issues again

[Gary Opela (Corporate)]

So far just one user, but no other users which are set up for read only access 
have tried updating one of their tickets yet.

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Grooms, Frederick W
Sent: Monday, June 30, 2008 2:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: permissions issues again

Ok so the questions all answered yes...  Is it all users or just this one user?


From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Gary Opela (Corporate)
Sent: Monday, June 30, 2008 12:17 PM
To: arslist@ARSLIST.ORG
Subject: Re: permissions issues again
**
No luck.

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Grooms, Frederick W
Sent: Monday, June 30, 2008 10:05 AM
To: arslist@ARSLIST.ORG
Subject: Re: permissions issues again

Just to check ...  User is the submitter (field 2) of the record?  The field in 
question has Submitter (with R/W rights) in the permissions?  The server is set 
for Submitter Mode Locked?

Fred


From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Gary Opela (Corporate)
Sent: Monday, June 30, 2008 9:57 AM
To: arslist@ARSLIST.ORG
Subject: permissions issues again
I have a user who has a read license and is unable to modify her own ticket. 
The fields on which she is erroring have Public read, and then an explicit 
group with modify rights. The user is a member of that explicit group. Also, 
the Allow any user to submit flag is checked.

Yet, my user still receives: You do not have a right license, and Unable to 
modify field: Status errors.

Any idea which subtlety I'm missing?

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" 
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Re: permissions issues again

[Gary Opela (Corporate)]

So far just one user.

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Grooms, Frederick W
Sent: Monday, June 30, 2008 2:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: permissions issues again

Ok so the questions all answered yes...  Is it all users or just this one user?


From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Gary Opela (Corporate)
Sent: Monday, June 30, 2008 12:17 PM
To: arslist@ARSLIST.ORG
Subject: Re: permissions issues again
**
No luck.

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Grooms, Frederick W
Sent: Monday, June 30, 2008 10:05 AM
To: arslist@ARSLIST.ORG
Subject: Re: permissions issues again

Just to check ...  User is the submitter (field 2) of the record?  The field in 
question has Submitter (with R/W rights) in the permissions?  The server is set 
for Submitter Mode Locked?

Fred


From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Gary Opela (Corporate)
Sent: Monday, June 30, 2008 9:57 AM
To: arslist@ARSLIST.ORG
Subject: permissions issues again
I have a user who has a read license and is unable to modify her own ticket. 
The fields on which she is erroring have Public read, and then an explicit 
group with modify rights. The user is a member of that explicit group. Also, 
the Allow any user to submit flag is checked.

Yet, my user still receives: You do not have a right license, and Unable to 
modify field: Status errors.

Any idea which subtlety I'm missing?

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" 
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Re: permissions issues again

[Gary Opela (Corporate)]

Submitter mode is locked.

Thanks,



Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com

http://www.lcibest.com

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of BMax
Sent: Monday, June 30, 2008 1:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: permissions issues again

Hi,

what is the submitter mode for this server(Server information->Licenses
tab)? If it's changeable then user with read license will have no chance to
modify his ticket. If you'll chage it to "Locked" he will be able to change
it. Be careful to change this as it will  effect all server. Refer to
documentation on ARS.

Regards,
Maxim


Gary Opela wrote:
>
> I have a user who has a read license and is unable to modify her own
> ticket. The fields on which she is erroring have Public read, and then an
> explicit group with modify rights. The user is a member of that explicit
> group. Also, the Allow any user to submit flag is checked.
>
> Yet, my user still receives: You do not have a right license, and Unable
> to modify field: Status errors.
>
> Any idea which subtlety I'm missing?
>
> Thanks,
>
> Gary Opela, Jr., RSP
> Remedy Engineer
> Leader Communications, Inc.
> http://www.5pointleader.com
> http://www.lcibest.com
> Best Product, Best People, Best PriceTM
> An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company
>
>
> ___
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> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>
>
> -
>
> Thanks,
>
> Gary Opela, Jr., RSP
> Remedy Engineer
> Leader Communications, Inc.
>

--
View this message in context: 
http://www.nabble.com/permissions-issues-again-tp18197510p18201925.html
Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

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Re: permissions issues again

[Gary Opela (Corporate)]

No luck.

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Grooms, Frederick W
Sent: Monday, June 30, 2008 10:05 AM
To: arslist@ARSLIST.ORG
Subject: Re: permissions issues again

Just to check ...  User is the submitter (field 2) of the record?  The field in 
question has Submitter (with R/W rights) in the permissions?  The server is set 
for Submitter Mode Locked?

Fred


From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Gary Opela (Corporate)
Sent: Monday, June 30, 2008 9:57 AM
To: arslist@ARSLIST.ORG
Subject: permissions issues again
I have a user who has a read license and is unable to modify her own ticket. 
The fields on which she is erroring have Public read, and then an explicit 
group with modify rights. The user is a member of that explicit group. Also, 
the Allow any user to submit flag is checked.

Yet, my user still receives: You do not have a right license, and Unable to 
modify field: Status errors.

Any idea which subtlety I'm missing?

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___

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permissions issues again

[Gary Opela (Corporate)]

I have a user who has a read license and is unable to modify her own ticket. 
The fields on which she is erroring have Public read, and then an explicit 
group with modify rights. The user is a member of that explicit group. Also, 
the Allow any user to submit flag is checked.

Yet, my user still receives: You do not have a right license, and Unable to 
modify field: Status errors.

Any idea which subtlety I'm missing?

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company


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Re: Remedy - sensitive to network performance?

[Gary Opela (Corporate)]

Look through the logs to identify if the slowness is on the client side, or the 
server side. If you see a very long time between the time a query is sent to 
the server, and the time it is received, then you will know it is either server 
side, or an issue with the network.

Next, you can go to the server side, and monitor the duration it takes for the 
query. If the duration on the server is short, then this should narrow it down 
to something on the network.

Thanks,



Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com

http://www.lcibest.com

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of T. Dee
Sent: Thursday, June 26, 2008 1:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy - sensitive to network performance?

Do you have your users running reports during business hours?  This
can slow down Remedy quite a bit - unless you have a dedicated
reporting server.  Or perhaps you have users running unqualified
searches - that will also impact performance.



On 6/26/08, Dave Wilmot <[EMAIL PROTECTED]> wrote:
> **
> Dave,
>
> Your systems administrator(s) should easily be able to isolate the network
> as the problem (or not) by running one or more utilities which will check
> network "round-trip" times.  One such tool might be the Solaris (Sun Unix)
> "ping -sRv" command, which shows trip times to each "hop" or "router" on the
> way to the remote location/server.
>
> I've been out of the systems-admin world for many years now so my command
> options above may not be perfect.  Talk to your system administrator(s) and
> as them to check the round-trip times for you.  If there is an obvious
> problem with the network performance, it should show up in the output
> generated by the "ping" test, or an equivalent command/utility.  They
> probably have a network monitoring application as well which would could be
> used to perform the same or similar test.
>
> Finally, the question still exists as to what is an acceptable transaction
> time for a network packet to travel about on the network.  That is really
> something each company must decide for themselves.  Your S/A should be able
> to give you a good general understanding of what to expect on a well-tuned
> WAN (all depends on your infrastructure).
>
> Don't forget to check the load on the various servers.  You could have a WEB
> server, database server, application server, etc which may be bogged down.
>
> Best of luck,
>
> Dave Wilmot
>
>
>
> Dave Wilmot
> President
> Rapid Technologies
> 303.948.1014 ext 101
> 303.948.1614 (fax)
> [EMAIL PROTECTED]
> www.raptek.com
> 
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Barber, David
> Sent: Thursday, June 26, 2008 7:12 AM
> To: arslist@ARSLIST.ORG
> Subject: Remedy - sensitive to network performance?
>
> **
>
> Hi,
>
> Has anyone experienced end-user performance problems with Remedy over larger
> networks?
>
> We're running a suite of bespoke applications, and are finding that some
> tasks such as opening/updating incidents can take orders of magnitude longer
> in some locations.  For example it can take me 8 seconds, but a colleague at
> another location 2 or 3 minutes.
>
> Have been able to do some local benchmarks - typical ping responses are
> circa 10ms, but at points when we find that even our performance is hit, we
> find the network is responding to pings at maybe 60+ms.  Our network guys
> invariably say that the network is running fine ...
>
> So it appears that Remedy, or at least the applications we're running, are
> incredibly sensitive to network performance.  Any suggestions from the list
> as to what we can do to improve performance?
>
> Regards
>
> Dave
> This e-mail has been scanned for viruses by the Cable & Wireless e-mail
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Re: Remedy - sensitive to network performance?

[Gary Opela (Corporate)]

Do a tracert from the remote user's computers :) I don't know if it will help 
or not, but I like to run them. Maybe you could see the hop that is causing the 
60 m/s ping times.

Did your network guy check all of the network interfaces to make sure they are 
all set on 1Gb/s? I've seen multiple times where a switch, or pc, set to 
auto-negotiate, chose 10Mb/s instead of 1Gb/s, boy is there a big difference 
there!

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Howard Richter
Sent: Thursday, June 26, 2008 9:30 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy - sensitive to network performance?

**
David,

That sounds about right on the load (but with out knowing the number of users 
and tickets created per day that is a guess).

You could go olld school to pin down the issue. Have one of your remote users 
(that see the slow down) with you at the same time and do the same functions 
and time them. Do it at peak times as well as non-peak.
Also have your network admin on the phone.

hbr


On 6/26/08, Barber, David <[EMAIL PROTECTED]> wrote:
Sorry ...

Clients are all running on v7.0.01 user tool.  No mid tier in use.
AR Server is running on Win2k3, 8 procssors
Database is running sql server on similar hardware/OS to the AR Server

The server/database are very close to each other.  Based in a data center 
somewhere very remote from us in head office.  Invariably here at head office 
performance is fine, its other users who generally have problems.

>From the experience and tests we've done it does appear to be sensitive to 
>network performance.  Although having said that AR Server load is around 
>20-25%, SQL Server normally 90+% load.

Regards

Dave

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG]On Behalf Of William 
Rentfrow
Sent: 26 June 2008 15:06
To: arslist@ARSLIST.ORG
Subject: Re: Remedy - sensitive to network performance?


Can you give us more information about your setup?  Database type, server OS, 
web server type, etc?

I assume you are using 1 AR Server connected to a local (relative to the 
server) database.

You did not mention whether or not you are using the Web or Windows clients 
either.

William Rentfrow
Principal Consultant, StrataCom
[EMAIL PROTECTED]
O 952-432-0227
C 701-306-6157



From: Action Request System discussion list(ARSList) on behalf of Barber, David
Sent: Thu 6/26/2008 8:11 AM
To: arslist@ARSLIST.ORG
Subject: Remedy - sensitive to network performance?


**

Hi,

Has anyone experienced end-user performance problems with Remedy over larger 
networks?

We're running a suite of bespoke applications, and are finding that some tasks 
such as opening/updating incidents can take orders of magnitude longer in some 
locations.  For example it can take me 8 seconds, but a colleague at another 
location 2 or 3 minutes.

Have been able to do some local benchmarks - typical ping responses are circa 
10ms, but at points when we find that even our performance is hit, we find the 
network is responding to pings at maybe 60+ms.  Our network guys invariably say 
that the network is running fine ...

So it appears that Remedy, or at least the applications we're running, are 
incredibly sensitive to network performance.  Any suggestions from the list as 
to what we can do to improve performance?

Regards

Dave


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Re: Firefox3

[Gary Opela (Corporate)]

Well, I did manage to break it.

I noticed that whenever a window loads, it flashes three to four times. I ran a 
search that returned a list, clicked in the results list, and used my down 
arrow key to scroll down the list of tickets. Each time a new ticket loaded, 
the window flashed again several times as it drew the different areas of the 
window.

So, I got to the last ticket, and just spammed the down key around 20 or 30 
times, the screen started flashing violently, then five little blue clocks 
jumped up on the screen, and when they went away, my screen was very very dark 
and almost impossible to see.

Can someone else running MT 7.1 and Firefox 3 try this please and let me know 
if you get the same results?

Thanks,



Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com

http://www.lcibest.com

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company


-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Reiser, John J
Sent: Thursday, June 19, 2008 2:31 PM
To: arslist@ARSLIST.ORG
Subject: Re: Firefox3

I just tried to view my home page with Firefox 3.0.
All looks fine until I tried to view the page field with an Application
List. I don't see the list but I do see a random Flashboard field from
another page field.
It also has trouble rendering the Flashboards once your view them.
Though I don't know if it's a Flashboards problem or a Page Field
problem.
Firefox 3.0
ARS 6.3 Patch 21
AR Server on Windows 2000
Midtier on Windows 2003 with IIS and ServletExec


John J. Reiser
Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased
by me


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Doug Blair
Sent: Thursday, June 19, 2008 12:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: Firefox3

Gary,

I've just tried Firefox 3 as well, and can report that screens seem to
display faster than with my IE7 or Firefox 2.x.

I think they have monkeyed with delaying rendering the screen until all
the data has arrived, because I can see some navigation fields redrawing
on an in-house app. Drawing the screen on the fly rather than buffering
does make it look faster even though the full data might not arrive
until the end of the render. Subjective observation of course, YMMV

Firefox 3.0.0
Windows XP SP 2
Midtier 7.01 patch 004 on Solaris
AR 7.01 on Solaris

Doug

 . Original Message ...
On Thu, 19 Jun 2008 08:56:45 -0500 "Gary Opela (Corporate)"
<[EMAIL PROTECTED]> wrote:
>**
>
>I was just trying firefox 3 out with my mid-tier, it's pretty cool.
It's really fast, and they've added in spell check that works just like
word.
>
>
>
>You all should try it out if you haven't yet.
>
>
>
>Thanks,
>
>
>
>Gary Opela, Jr., RSP
>
>Remedy Engineer
>
>Leader Communications, Inc.
>
>http://www.5pointleader.com
>
>http://www.lcibest.com
>
>Best Product, Best People, Best PriceTM
>
>An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company
>
>
>
_
Doug Blair
Remedy Skilled Professional
doug  blairing com
+1 224-558-5462
Sent from my Treo, usual caveats apply


___
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Re: Firefox3

[Gary Opela (Corporate)]

Strange, my application list shows just fine. I don't have any flashboards to 
test. All of my page fields work fine as well.

ARS 7.1, MT 7.1, Firefox 3
Windows XP SP 2
Windows Server 2k3/Apache Tomcat (no IIS) using JSSE for https
MS SQL Server 2k5

Thanks,



Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com

http://www.lcibest.com

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company


-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Reiser, John J
Sent: Thursday, June 19, 2008 2:31 PM
To: arslist@ARSLIST.ORG
Subject: Re: Firefox3

I just tried to view my home page with Firefox 3.0.
All looks fine until I tried to view the page field with an Application
List. I don't see the list but I do see a random Flashboard field from
another page field.
It also has trouble rendering the Flashboards once your view them.
Though I don't know if it's a Flashboards problem or a Page Field
problem.
Firefox 3.0
ARS 6.3 Patch 21
AR Server on Windows 2000
Midtier on Windows 2003 with IIS and ServletExec


John J. Reiser
Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased
by me


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Doug Blair
Sent: Thursday, June 19, 2008 12:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: Firefox3

Gary,

I've just tried Firefox 3 as well, and can report that screens seem to
display faster than with my IE7 or Firefox 2.x.

I think they have monkeyed with delaying rendering the screen until all
the data has arrived, because I can see some navigation fields redrawing
on an in-house app. Drawing the screen on the fly rather than buffering
does make it look faster even though the full data might not arrive
until the end of the render. Subjective observation of course, YMMV

Firefox 3.0.0
Windows XP SP 2
Midtier 7.01 patch 004 on Solaris
AR 7.01 on Solaris

Doug

 . Original Message ...
On Thu, 19 Jun 2008 08:56:45 -0500 "Gary Opela (Corporate)"
<[EMAIL PROTECTED]> wrote:
>**
>
>I was just trying firefox 3 out with my mid-tier, it's pretty cool.
It's really fast, and they've added in spell check that works just like
word.
>
>
>
>You all should try it out if you haven't yet.
>
>
>
>Thanks,
>
>
>
>Gary Opela, Jr., RSP
>
>Remedy Engineer
>
>Leader Communications, Inc.
>
>http://www.5pointleader.com
>
>http://www.lcibest.com
>
>Best Product, Best People, Best PriceTM
>
>An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company
>
>
>
_
Doug Blair
Remedy Skilled Professional
doug  blairing com
+1 224-558-5462
Sent from my Treo, usual caveats apply


___
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Re: Firefox3

[Gary Opela (Corporate)]

Strange, I never noticed it with earlier versions. It's good to know though. 
Too bad IE doesn't do it.

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Shellman, David
Sent: Thursday, June 19, 2008 10:25 AM
To: arslist@ARSLIST.ORG
Subject: Re: Firefox3

Gary,

The spell check function has been in Fire Fox for some time.  It has been a 
handy feature.

Dave


From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Gary Opela (Corporate)
Sent: Thursday, June 19, 2008 11:24 AM
To: arslist@ARSLIST.ORG
Subject: Re: Firefox3
**
7.1

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Frank Caruso
Sent: Thursday, June 19, 2008 9:57 AM
To: arslist@ARSLIST.ORG
Subject: Re: Firefox3

** What version of Midtier?
On Thu, Jun 19, 2008 at 9:56 AM, Gary Opela (Corporate) <[EMAIL 
PROTECTED]<mailto:[EMAIL PROTECTED]>> wrote:
**

I was just trying firefox 3 out with my mid-tier, it's pretty cool. It's really 
fast, and they've added in spell check that works just like word.



You all should try it out if you haven't yet.



Thanks,



Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com

http://www.lcibest.com

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company


__Platinum Sponsor: www.rmsportal.com<http://www.rmsportal.com> ARSlist: "Where 
the Answers Are" html___

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Re: Firefox3

[Gary Opela (Corporate)]

7.1

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Frank Caruso
Sent: Thursday, June 19, 2008 9:57 AM
To: arslist@ARSLIST.ORG
Subject: Re: Firefox3

** What version of Midtier?
On Thu, Jun 19, 2008 at 9:56 AM, Gary Opela (Corporate) <[EMAIL 
PROTECTED]<mailto:[EMAIL PROTECTED]>> wrote:
**

I was just trying firefox 3 out with my mid-tier, it's pretty cool. It's really 
fast, and they've added in spell check that works just like word.



You all should try it out if you haven't yet.



Thanks,



Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com

http://www.lcibest.com

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company


__Platinum Sponsor: www.rmsportal.com<http://www.rmsportal.com> ARSlist: "Where 
the Answers Are" html___

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Firefox3

[Gary Opela (Corporate)]

I was just trying firefox 3 out with my mid-tier, it's pretty cool. It's really 
fast, and they've added in spell check that works just like word.

You all should try it out if you haven't yet.

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company


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Re: Self-Employed Remedy Professionals

[Gary Opela (Corporate)]

Thanks all to your responses. This is not something I'm thinking of doing right 
now, because of my family life, much like Shawn points out below. I was just 
curious how many people did it.

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Pierson, Shawn
Sent: Thursday, June 19, 2008 8:16 AM
To: arslist@ARSLIST.ORG
Subject: Re: Self-Employed Remedy Professionals

I have in the past, but I found a good full-time job that pays well, so I took 
it.  It's easier to deal with in my situation with a family now.  When it was 
just me, or just my wife and I, we could travel, I could work until 2:00am and 
go in at 6:00am the next day, and we were ok taking more financial risks.  
Right now it doesn't make a lot of sense to do consulting when I can have a 
good paycheck for ~40 hours a week in a stable utility company working on new 
things and being sent to get training and conferences.

Shawn Pierson

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Gary Opela (Corporate)
Sent: Wednesday, June 18, 2008 5:05 PM
To: arslist@ARSLIST.ORG
Subject: Self-Employed Remedy Professionals

**
I'm just curious, how many of you do your own independent thing with remedy?


Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___
Private and confidential as detailed 
here<http://www.sug.com/disclaimers/default.htm#Mail>. If you cannot access 
hyperlink, please e-mail sender.
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Self-Employed Remedy Professionals

[Gary Opela (Corporate)]

I'm just curious, how many of you do your own independent thing with remedy?


Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company


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Re: OT: BBQ tour

[Gary Opela (Corporate)]

Hehe, well, that would be a lot more fun if OK could actually compete, but 
we're not exactly known for our culinary delights.

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Warren Baltimore
Sent: Friday, June 13, 2008 1:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT: BBQ tour

**
Boy

I gotta say, I "smell" a bar-b-q war a growin

Best kind off flame war there is.  Better than Mac v. Windows v. Linux


On 6/13/08, Gary Opela (Corporate) <[EMAIL PROTECTED]<mailto:[EMAIL 
PROTECTED]>> wrote:
**

Van's Pig stand in Oklahoma. There are two or so, one in Shawnee, and I think 
one in Norman, as it was discussed the other day on the list.



It's probably as good as Oklahoma gets for BBQ



Google maps it to find the locations.



Thanks,



Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com<http://www.5pointleader.com/>

http://www.lcibest.com<http://www.lcibest.com/>

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of McClure, 
Don
Sent: Friday, June 13, 2008 12:43 PM

To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: OT: BBQ tour



Hi Rick.and if you end up in North Texas (Ft Worth, Dallas, general 
area)...try Sonny Bryan's.

The original is a hole-in-the-wall on Inwood Rd, just north of downtown 
Dallas...but with a

large number of very expensive autos parked out front every day at 
lunchtime(even seen

one custom 2008 Lambo.).



Website:  www.sonnybryans.com<http://www.sonnybryans.com/>.



Hope your journey is a great time!



Don W. McClure, P.E.

Data Administrator & System Engineer

Computing & IT Center, Call Tracking Administration

University of North Texas, Denton

dwmac_at_unt.edu<http://dwmac_at_unt.edu/>



"That which counts cannot necessarily be counted: that which can be counted 
will not always count."  -- Albert Einstein

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Warren 
Baltimore
Sent: Friday, June 13, 2008 11:58 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: OT: BBQ tour



**

Wow Rick!  Great idea for a father son trip  And a wonderful way to send 
him off on a truly momentous journey!  Good luck to him (and you).



Sometimes (I've discovered) the best way (in the south...can't speak for TX) to 
find great Q is to get off the beaten path.  Find those little country towns 
and look to see which place has parking!  There are some real hidden gems out 
there!



I just found out that this is my last month in Seattle, but your idea has 
inspired me to pull out my Oklahoma Joe for one more round of smoking before I 
load up the family and head East.



Take care of yourself, We'll keep young master Cook in our thoughts!



Warren

On Fri, Jun 13, 2008 at 8:46 AM, Rick Cook <[EMAIL PROTECTED]<mailto:[EMAIL 
PROTECTED]>> wrote:

** My son just graduated from HS, and will leave for the Marines in October.  
Sometime between now and then, he and I are going to drive cross-country on a 
BBQ tour.  We'll start and end in Seattle, but we intend to hit all of the 
areas of the country famous for BBQ:  Texas, Louisiana, the rest of the South, 
North Carolina, Memphis, Chicago, and Kansas City.

We're still planning the specifics, and here's where all y'all come in:

I would love to know THE places to go in your part of the country (assuming 
it's one I mentioned above - this will be almost entirely SOUTH of the 
Mason-Dixon line) for outstanding BBQ, whether they're famous or a 
hole-in-the-wall.  We'll stay away from big chains for the most part (we have 
Famous Dave's up here), unless it is a local/regional one with a good local 
reputation.

Thanks in advance for sharing!

Rick
__Platinum Sponsor: www.rmsportal.com<http://www.rmsportal.com/> ARSlist: 
"Where the Answers Are" html___



--
Warren R. Baltimore II
Remedy Developer
UW Medicine IT Services
School of Medicine
University of Washington
Box 358220
1325 Fourth Ave, Suite 2000
Seattle, WA 98101

The opinions expressed in this e-mail are in no way those of the University of 
Washington, or the State of Washington. They are my own. __Platinum Sponsor: 
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html___
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Re: OT: BBQ tour

[Gary Opela (Corporate)]

Van's Pig stand in Oklahoma. There are two or so, one in Shawnee, and I think 
one in Norman, as it was discussed the other day on the list.

It's probably as good as Oklahoma gets for BBQ

Google maps it to find the locations.

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of McClure, Don
Sent: Friday, June 13, 2008 12:43 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT: BBQ tour

Hi Rick.and if you end up in North Texas (Ft Worth, Dallas, general 
area)...try Sonny Bryan's.
The original is a hole-in-the-wall on Inwood Rd, just north of downtown 
Dallas...but with a
large number of very expensive autos parked out front every day at 
lunchtime(even seen
one custom 2008 Lambo.).

Website:  www.sonnybryans.com.

Hope your journey is a great time!

Don W. McClure, P.E.
Data Administrator & System Engineer
Computing & IT Center, Call Tracking Administration
University of North Texas, Denton
dwmac_at_unt.edu

"That which counts cannot necessarily be counted: that which can be counted 
will not always count."  -- Albert Einstein
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Warren Baltimore
Sent: Friday, June 13, 2008 11:58 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT: BBQ tour

**
Wow Rick!  Great idea for a father son trip  And a wonderful way to send 
him off on a truly momentous journey!  Good luck to him (and you).

Sometimes (I've discovered) the best way (in the south...can't speak for TX) to 
find great Q is to get off the beaten path.  Find those little country towns 
and look to see which place has parking!  There are some real hidden gems out 
there!

I just found out that this is my last month in Seattle, but your idea has 
inspired me to pull out my Oklahoma Joe for one more round of smoking before I 
load up the family and head East.

Take care of yourself, We'll keep young master Cook in our thoughts!

Warren
On Fri, Jun 13, 2008 at 8:46 AM, Rick Cook <[EMAIL PROTECTED]> wrote:
** My son just graduated from HS, and will leave for the Marines in October.  
Sometime between now and then, he and I are going to drive cross-country on a 
BBQ tour.  We'll start and end in Seattle, but we intend to hit all of the 
areas of the country famous for BBQ:  Texas, Louisiana, the rest of the South, 
North Carolina, Memphis, Chicago, and Kansas City.

We're still planning the specifics, and here's where all y'all come in:

I would love to know THE places to go in your part of the country (assuming 
it's one I mentioned above - this will be almost entirely SOUTH of the 
Mason-Dixon line) for outstanding BBQ, whether they're famous or a 
hole-in-the-wall.  We'll stay away from big chains for the most part (we have 
Famous Dave's up here), unless it is a local/regional one with a good local 
reputation.

Thanks in advance for sharing!

Rick
__Platinum Sponsor: www.rmsportal.com ARSlist: 
"Where the Answers Are" html___



--
Warren R. Baltimore II
Remedy Developer
UW Medicine IT Services
School of Medicine
University of Washington
Box 358220
1325 Fourth Ave, Suite 2000
Seattle, WA 98101

The opinions expressed in this e-mail are in no way those of the University of 
Washington, or the State of Washington. They are my own. __Platinum Sponsor: 
www.rmsportal.com ARSlist: "Where the Answers Are" html___
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Re: OT: Anyone know of any good free blogs?

[Gary Opela (Corporate)]

Well, what we have been tasked with is to find a blog that we can add to our 
website. This particular website is HTML. The blog would need to be embedded in 
our HTML.

We are hoping to change the above requirement to allow us to link to a blog 
that is hosted by another site, but that is still in negotiation.

Thanks,



Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com

http://www.lcibest.com

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company


-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Axton
Sent: Friday, June 13, 2008 10:08 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT: Anyone know of any good free blogs?

One of the primary factors will be the languages you can/will support
on the web server.  Try narrowing it down using that: java, php, ruby,
python, etc.

Axton

On Fri, Jun 13, 2008 at 10:35 AM, Gary Opela (Corporate)
<[EMAIL PROTECTED]> wrote:
> **
>
> We have a request to look into adding a blog to our website. Does anyone
> know of any good, free blog tools that we could embed into our website?
>
>
>
> I really don't know much about blogs, I've used and read some, but never
> looked into actually moderating or creating one.
>
>
>
> Thanks,
>
>
>
> Gary Opela, Jr., RSP
>
> Remedy Engineer
>
> Leader Communications, Inc.
>
> http://www.5pointleader.com
>
> http://www.lcibest.com
>
> Best Product, Best People, Best PriceTM
>
> An ISO 9001:2000 Certified, CMMI(R) Level 3 Rated Company
>
>
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___

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OT: Anyone know of any good free blogs?

[Gary Opela (Corporate)]

We have a request to look into adding a blog to our website. Does anyone know 
of any good, free blog tools that we could embed into our website?

I really don't know much about blogs, I've used and read some, but never looked 
into actually moderating or creating one.

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company


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Re: sanity check -- users submit tickets without fixed/floating license.

[Gary Opela (Corporate)]

Thanks, I forgot about that caveat. I do not think that should be required, 
since they have a modify permission to the field, but I remember now that it is 
required.

Thanks,



Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com

http://www.lcibest.com

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company


-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Dwayne Martin
Sent: Friday, June 13, 2008 8:51 AM
To: arslist@ARSLIST.ORG
Subject: Re: sanity check -- users submit tickets without fixed/floating 
license.

The fields have to have "Allow Any User to Submit" checked.

Dwayne Martin
James Madison University

 Original message 
>Date: Fri, 13 Jun 2008 09:37:15 -0400
>From: Carey Matthew Black <[EMAIL PROTECTED]>
>Subject: Re: sanity check -- users submit tickets without fixed/floating 
>license.
>To: arslist@ARSLIST.ORG
>
>Gary,
>
>The theory is correct. However, the practice might be that a Submit
>actually also does a Modify.
>
>You need to check the actual workflow to identify what is failing.
>Also keep in mind that "Submitter mode Locked" is not the only
>requirement. The fields may need to be "Open at Submit", or the user
>may have to have explicit change authority to the field to be able to
>supply a value at all for any field that they are setting, and at
>least all Required fields.
>
>HTH.
>
>--
>Carey Matthew Black
>Remedy Skilled Professional (RSP)
>ARS = Action Request System(Remedy)
>
>Love, then teach
>Solution = People + Process + Tools
>Fast, Accurate, Cheap Pick two.
>
>
>On Fri, Jun 13, 2008 at 9:21 AM, Gary Opela (Corporate)
><[EMAIL PROTECTED]> wrote:
>> **
>>
>> Okay, I have my submitter mode set to Locked and has been for quite some
>> time.
>>
>>
>>
>> I have a user though, that has a read license, and when she goes to create a
>> ticket, she's getting the following error:
>>
>>
>>
>> ARERR [8932] You do not have write license
>>
>>
>>
>> It is true she doesn't, but if your submitter mode is locked, then you don't
>> need a license. What am I missing?
>>
>>
>>
>> Thanks,
>>
>>
>>
>> Gary Opela, Jr., RSP
>>
>> Remedy Engineer
>>
>> Leader Communications, Inc.
>>
>> http://www.5pointleader.com
>>
>> http://www.lcibest.com
>>
>> Best Product, Best People, Best PriceTM
>>
>> An ISO 9001:2000 Certified, CMMI(R) Level 3 Rated Company
>
>___
>UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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Re: sanity check -- users submit tickets without fixed/floating license.

[Gary Opela (Corporate)]

Running Mid-Tier 7.1 and server 7.1

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

From: Gary Opela (Corporate)
Sent: Friday, June 13, 2008 8:22 AM
To: 'arslist@ARSLIST.ORG'
Subject: sanity check -- users submit tickets without fixed/floating license.

Okay, I have my submitter mode set to Locked and has been for quite some time.

I have a user though, that has a read license, and when she goes to create a 
ticket, she's getting the following error:

ARERR [8932] You do not have write license

It is true she doesn't, but if your submitter mode is locked, then you don't 
need a license. What am I missing?

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company


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sanity check -- users submit tickets without fixed/floating license.

[Gary Opela (Corporate)]

Okay, I have my submitter mode set to Locked and has been for quite some time.

I have a user though, that has a read license, and when she goes to create a 
ticket, she's getting the following error:

ARERR [8932] You do not have write license

It is true she doesn't, but if your submitter mode is locked, then you don't 
need a license. What am I missing?

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company


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Re: Question: Is anyone out there running Mid-Tier v7.1.0 on a 64-bit Windows 2003 OS with a 64-bit JVM?

[Gary Opela (Corporate)]

Chris, are your app server and web server on the same server?

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of strauss
Sent: Thursday, June 12, 2008 1:50 PM
To: arslist@ARSLIST.ORG
Subject: Re: Question: Is anyone out there running Mid-Tier v7.1.0 on a 64-bit 
Windows 2003 OS with a 64-bit JVM?

We rate the mid-tier 7.1.00.002 performance (as we have it configured and the 
application forms pre-fetched) as follows:

On XP...
IE 7 is 10-20% faster than the User Tool (7.1.00.002 or 003)
Firefox is 10-20% slower than the User Tool
Safari is _significantly_ faster than everything else

On Vista...
IE 7 is 5-10% faster than the User Tool (7.1.00.002)
Firefox is 10-20% slower than the User Tool
Safari not tested yet

These comparisons hold up on XP and Vista running in Parallels on Mac OS X

On the x64 JVM, I would _hope_ that they get some support for it soon, since it 
will allow us to handle larger memory loads. I've never gotten the 32-bit JVM 
to behave properly when set to higher than 1536 Mb.

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Bilinski, John
Sent: Thursday, June 12, 2008 1:11 PM
To: arslist@ARSLIST.ORG
Subject: Re: Question: Is anyone out there running Mid-Tier v7.1.0 on a 64-bit 
Windows 2003 OS with a 64-bit JVM?

**
Thanks Strauss,

What would you rate your Mid-Tier's performance against the User Client when 
using, lets say Incident Management as a Support Staff user? 1:2? 1:4?

Also, the support tech I spoke with has no idea when BMC plan's to support the 
64-bit java virtual machines even with version 7.5. This makes no sense to me 
because you think that fully supporting a 64-bit environment would be a 
priority for an enterprise application right? Thanks.


From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of strauss
Sent: Thursday, June 12, 2008 2:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: Question: Is anyone out there running Mid-Tier v7.1.0 on a 64-bit 
Windows 2003 OS with a 64-bit JVM?
**
I cannot address load balancing or the 64-bit JVM, but I have had very good 
performance and stability (knock on wood) with mid-tier 7.1.00.002 on Win2K3 
Enterprise R2 x64 using the 32-bit Tomcat 5.5.26 (app server AND web server) on 
top of the 32-bit JDK 1.5.0_14.   I give the JVM 1536 mb min and max and a 
thread stack size of 3000, and I see it using about 900 mb max.  In our 
environment I have never seen it go over a gig, even when pre-fetching the ITSM 
7 applications, but it sounds like you will have more load in terms of 
concurrent users.  Our mid-tier is just serving 280 support staff users (55 
licenses) using the Service Desk in ITSM 7; the customers hit a Kinetic Request 
web on the same server which runs on its own instance of Tomcat 5.5.20 
(32-bit).  Hardware is an HP DL380 G5 with two quad-core Xeons and 12 gb RAM, 
and it's just loafing.  BTW, the AR Server is also on Win2K3 Enterprise x64 
(not R2, DL385, two dual-core Opterons) using the 32-bit JVM, with memory usage 
usually 700 mb but it peaks to over 1,290 mb during a prefetch.

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Bilinski, John
Sent: Thursday, June 12, 2008 12:23 PM
To: arslist@ARSLIST.ORG
Subject: Question: Is anyone out there running Mid-Tier v7.1.0 on a 64-bit 
Windows 2003 OS with a 64-bit JVM?

**
All,

I just got off the phone with BMC Technical Support and they told me that they 
do not support nor recommend running Mid-Tier v7.1.0 on top of a 64-bit Java 
Virtual Machine. The reason why they do not support this is because their 
engineer's have not completed their testing Mid-Tier 7.1.0 with a 64-bit JVM. 
They did say that some of their customers are running this configuration anyway 
and some are not running into any issues but of course could not give me any 
people to talk too nor any details. This is not good because the first time 
around I talked to Remedy Support and they assured me that they supported 
64-bit OS's and that the server configuration below would handle what we want 
to accomplish so, confidently I ordered the servers. Now, to my surprise, I 
caught a sub-clause in their compatibility matrix that said they do not support 
the 64-bit JVM. This is bad news.

I would like to know if there is anyone out there that has this setup (below) 
or something like it, and I w

Re: $OS$ (AR_KEYWORD_OS)

[Gary Opela (Corporate)]

Do a set fields where you set a field to:

$PROCESS$ cmd /C ver


The process will likely return a blank line at the beginning, so you might need 
to address that. Whenever you do a set fields with it, you might not see the 
value it returns if the blank line is there, just expand your field so you can 
see more than one line.  You can also set a temp field to the result of this, 
then set the main field to a REPLACE of the temp field, as you cannot do a 
REPLACE directly against a $PROCESS$.

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Walters, Mark
Sent: Thursday, June 12, 2008 8:35 AM
To: arslist@ARSLIST.ORG
Subject: Re: $OS$ (AR_KEYWORD_OS)

The User Tool makes use of the Windows GetVersionEx call but only distinguishes 
between

Windows 95
Windows 2000
Windows XP

Everything else is  "Windows NT or NT Server".  You may be able to do a "cmd /c 
ver" RUN PROCESS in a SET FIELDS action to get the value from the OS command 
line for comparison purposes?

Mark

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Ian Trimnell
Sent: 12 June 2008 14:13
To: arslist@ARSLIST.ORG
Subject: Re: $OS$ (AR_KEYWORD_OS)

**
David Morgan wrote:

Ian



You can use the $OS$ keyword which is fine, but you may want the

$VERSION$ keyword instead?





OS  The operating system of the machine on which a process is

running. You can

use this keyword to build workflow that executes conditionally

based on the

current operating system.

Web applications do not support the $OS$ keyword; it will return

NULL.



VERSION

The software version running on the client (active links) or

server (filters and

escalations). This keyword includes any applicable patch number.

Note: The $VERSION$ keyword might not be interpreted correctly

in workflow

running on pre-5.0 UNIX user tool clients. Use the $OS$ keyword

in

qualifications to detect UNIX user tool clients.





Regards

Dave Morgan

Dave,

I am aware of the Version keyword and I do check for it.  What I am trying to 
do is warn users who have Vista installed on their PC to upgrade to V7.0.1 if 
they are running V7.0.0 or earlier.  I am wanting to include the word 'Vista' 
in the the message window, but how can I definitely tell that they are running 
Vista if the OS string is the same for Windows 2003 and Vista?

Ian

Ian Trimnell, AR System Lead Developer (amongst other jobs),
Specialist Support & Information Team, Academic & Administrative Computing 
Service
Open University, MILTON KEYNES, UK
Phone: 01908 653741   web: http://www.open.ac.uk/
The Open University is incorporated by Royal Charter (RC 000391), an exempt 
charity in England & Wales and a charity registered in Scotland (SC 038302).
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Re: popup on mid-tier login

[Gary Opela (Corporate)]

Yeah, I caught that after my response :)

I did not alter the picture, that was the 1/10th of a second window that pops 
up, it took some fast Ctrl-PrntScreening to catch it.

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Thad K Esser
Sent: Wednesday, June 11, 2008 4:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: popup on mid-tier login

**
I was able to see the picture, which is what made me say "Hey, that's not 1x1!"

Thad Esser
Remedy Developer
"Argue for your limitations, and sure enough, they're yours."-- Richard Bach
"Gary Opela (Corporate)" <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)" 

06/11/2008 01:41 PM
Please respond to
arslist@ARSLIST.ORG


To

arslist@ARSLIST.ORG

cc



Subject

Re: popup on mid-tier login












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Re: popup on mid-tier login

[Gary Opela (Corporate)]

It may or may not, but I caught a screenshot of the window that opens, and it's 
much greater than 1X1. Were you able to see the picture in my second or third 
email on this thread?

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Thad K Esser
Sent: Wednesday, June 11, 2008 3:32 PM
To: arslist@ARSLIST.ORG
Subject: Re: popup on mid-tier login

**
Gary,

We haven't started working with the 7.x mid-tier yet, but will soon, so I've 
been following your thread.  I'm not an html/java expert, but shouldn't that 
code result in a 1x1 pixel window in the upper far right of the screen?
( http://www.htmlcodetutorial.com/linking/linking_famsupp_120.html )

  var top = 0;
  var left = screen.width;
  var testWin = 
window.open('PopupTest.jsp','PopupTest','width=1,height=1,left=' + left + 
',top=' + top + 
',scrollbars=no,toolbar=no,menubars=no,location=no,status=no,titlebar=no');

Your screen shot wasn't for a 1x1 window.  Did you resize it before posting, or 
am I not understanding the code?  Maybe that's why BMC felt it was an 
acceptable pop-up test (because the user should never see the window)?

Thanks,
Thad Esser
Remedy Developer
"Argue for your limitations, and sure enough, they're yours."-- Richard Bach

"Gary Opela (Corporate)" <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)" 

06/11/2008 01:07 PM
Please respond to
arslist@ARSLIST.ORG


To

arslist@ARSLIST.ORG

cc



Subject

Re: popup on mid-tier login










**
Yeah, after finding out what it does, I can see the need for it. I just wish 
there was some other way to check for a popup blocker other than sending a 
popup.

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company



From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of LJ Longwing
Sent: Wednesday, June 11, 2008 2:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: popup on mid-tier login

It's actually listed as a new feature of 7.1 that I truly enjoy, it has stopped 
the annoying tech support calls of 'when I click this button the screen goes 
grey and locks up'all of which are caused by popup blockers...




From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Decou, Candace M
Sent: Wednesday, June 11, 2008 9:20 AM
To: arslist@ARSLIST.ORG
Subject: Re: popup on mid-tier login
**
Gary -
This happens all the time whenever you log into mid-tier.  It is annoying I 
agree but in general I would recommend that ALL popup blockers be disabled 
anyway because if they are catching that one, they will certainly cause 
problems with other windows opening.  I don't think it has anything to do with 
logging being on or off - it happens to everyone all the time.  It doesn't have 
to do with user preferences either.  So I don't think you did anything to cause 
it, I just think it is the new wonderful annoying feature of mid-tier 7.1.  
Maybe someone else out there knows what it is and why it is popping up and why, 
at least to my knowledge, we never saw this behavior before in earlier versions 
of mid-tier.
:)

Candace DeCou
DOI Remedy Systems Analyst
Verizon Business
Office:  (408) 371-1112
Email: [EMAIL PROTECTED]<mailto:[EMAIL PROTECTED]>


Verizon Business - global capability, personal accountability.

This e-mail is strictly confidential and intended only for use by the addressee 
unless otherwise indicated



From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Gary Opela (Corporate)
Sent: Wednesday, June 11, 2008 7:57 AM
To: arslist@ARSLIST.ORG
Subject: popup on mid-tier login

Has anyone else noticed a popup window that comes and goes away instantly on 
the login window? I thought at first that maybe it was the logging window that 
shows what all is going on, but I don't have any user preferences in the user 
preference form.

It's annoying because our pop-up blockers catch it. I was wondering if maybe I 
did something to cause it, or maybe my logging was on, but I don't know where 
else to look since there are no entries in user preferences.

Mid-Tier 7.1
ARSystem 7.1
Windows Server 2k3
SQL Server 2k5

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lci

Re: popup on mid-tier login

[Gary Opela (Corporate)]

Yeah, after finding out what it does, I can see the need for it. I just wish 
there was some other way to check for a popup blocker other than sending a 
popup.

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of LJ Longwing
Sent: Wednesday, June 11, 2008 2:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: popup on mid-tier login

It's actually listed as a new feature of 7.1 that I truly enjoy, it has stopped 
the annoying tech support calls of 'when I click this button the screen goes 
grey and locks up'all of which are caused by popup blockers...


From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Decou, Candace M
Sent: Wednesday, June 11, 2008 9:20 AM
To: arslist@ARSLIST.ORG
Subject: Re: popup on mid-tier login
**
Gary -
This happens all the time whenever you log into mid-tier.  It is annoying I 
agree but in general I would recommend that ALL popup blockers be disabled 
anyway because if they are catching that one, they will certainly cause 
problems with other windows opening.  I don't think it has anything to do with 
logging being on or off - it happens to everyone all the time.  It doesn't have 
to do with user preferences either.  So I don't think you did anything to cause 
it, I just think it is the new wonderful annoying feature of mid-tier 7.1.  
Maybe someone else out there knows what it is and why it is popping up and why, 
at least to my knowledge, we never saw this behavior before in earlier versions 
of mid-tier.
:)


Candace DeCou

DOI Remedy Systems Analyst
Verizon Business
Office:  (408) 371-1112

Email: [EMAIL PROTECTED]<mailto:[EMAIL PROTECTED]>



Verizon Business - global capability, personal accountability.

This e-mail is strictly confidential and intended only for use by the addressee 
unless otherwise indicated


From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Gary Opela (Corporate)
Sent: Wednesday, June 11, 2008 7:57 AM
To: arslist@ARSLIST.ORG
Subject: popup on mid-tier login

Has anyone else noticed a popup window that comes and goes away instantly on 
the login window? I thought at first that maybe it was the logging window that 
shows what all is going on, but I don't have any user preferences in the user 
preference form.

It's annoying because our pop-up blockers catch it. I was wondering if maybe I 
did something to cause it, or maybe my logging was on, but I don't know where 
else to look since there are no entries in user preferences.

Mid-Tier 7.1
ARSystem 7.1
Windows Server 2k3
SQL Server 2k5

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ 
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Re: popup on mid-tier login

[Gary Opela (Corporate)]

Found it... It's in login_common.jsp:


function detectPopupBlockers() {
  // get the path
  var pathstr = requrl;
  var patharr = pathstr.split("/");
  pathstr = patharr[0];

  var popBlock = 0;
  try {
  var top = 0;
  var left = screen.width;
  var testWin = 
window.open('PopupTest.jsp','PopupTest','width=1,height=1,left=' + left + 
',top=' + top + 
',scrollbars=no,toolbar=no,menubars=no,location=no,status=no,titlebar=no');
  var testWinName = testWin.name;
  testWin.close();
  } catch (exception) {
  window.focus();
  alert("<%=MessageTranslation.getLocalizedText(locale, "Popup blockers 
must be disabled to use this application.")%>");
  popBlock = 1;
   }
  //set a cookie to show you have already displayed a message
  var popupCookie = "PopBlock=" + popBlock + ";path=/" + pathstr;
  document.cookie = popupCookie;
}


So, to detect if you have a popup blocker, they send a popup to the window. I 
can see why they have it, so that you don't block your further windows.

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Decou, Candace M
Sent: Wednesday, June 11, 2008 10:20 AM
To: arslist@ARSLIST.ORG
Subject: Re: popup on mid-tier login

Gary -
This happens all the time whenever you log into mid-tier.  It is annoying I 
agree but in general I would recommend that ALL popup blockers be disabled 
anyway because if they are catching that one, they will certainly cause 
problems with other windows opening.  I don't think it has anything to do with 
logging being on or off - it happens to everyone all the time.  It doesn't have 
to do with user preferences either.  So I don't think you did anything to cause 
it, I just think it is the new wonderful annoying feature of mid-tier 7.1.  
Maybe someone else out there knows what it is and why it is popping up and why, 
at least to my knowledge, we never saw this behavior before in earlier versions 
of mid-tier.
:)


Candace DeCou

DOI Remedy Systems Analyst
Verizon Business
Office:  (408) 371-1112

Email: [EMAIL PROTECTED]<mailto:[EMAIL PROTECTED]>



Verizon Business - global capability, personal accountability.

This e-mail is strictly confidential and intended only for use by the addressee 
unless otherwise indicated

____
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Gary Opela (Corporate)
Sent: Wednesday, June 11, 2008 7:57 AM
To: arslist@ARSLIST.ORG
Subject: popup on mid-tier login

Has anyone else noticed a popup window that comes and goes away instantly on 
the login window? I thought at first that maybe it was the logging window that 
shows what all is going on, but I don't have any user preferences in the user 
preference form.

It's annoying because our pop-up blockers catch it. I was wondering if maybe I 
did something to cause it, or maybe my logging was on, but I don't know where 
else to look since there are no entries in user preferences.

Mid-Tier 7.1
ARSystem 7.1
Windows Server 2k3
SQL Server 2k5

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

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Re: popup on mid-tier login

[Gary Opela (Corporate)]

Candace, I did some thinking, and caught the pop-up with a screenshot before it 
went away.

[cid:image001.jpg@01C8CBB0.50C79980]

The address of it is http:///arsys/shared/Po. I cannot see after 
the Po, but I'm guessing it ends with Popup/that/really/annoys/you.

So, I looked in my shared directory and found nothing with a Po for the 
beginning, and I searched the login.jsp for the Po or Pc and couldn't find 
anything. There must be a script it's calling that causes it.

Whatever it is, it needs to go away. It really cheapens my application to have 
useless pop-ups.

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Decou, Candace M
Sent: Wednesday, June 11, 2008 10:20 AM
To: arslist@ARSLIST.ORG
Subject: Re: popup on mid-tier login

Gary -
This happens all the time whenever you log into mid-tier.  It is annoying I 
agree but in general I would recommend that ALL popup blockers be disabled 
anyway because if they are catching that one, they will certainly cause 
problems with other windows opening.  I don't think it has anything to do with 
logging being on or off - it happens to everyone all the time.  It doesn't have 
to do with user preferences either.  So I don't think you did anything to cause 
it, I just think it is the new wonderful annoying feature of mid-tier 7.1.  
Maybe someone else out there knows what it is and why it is popping up and why, 
at least to my knowledge, we never saw this behavior before in earlier versions 
of mid-tier.
:)


Candace DeCou

DOI Remedy Systems Analyst
Verizon Business
Office:  (408) 371-1112

Email: [EMAIL PROTECTED]<mailto:[EMAIL PROTECTED]>



Verizon Business - global capability, personal accountability.

This e-mail is strictly confidential and intended only for use by the addressee 
unless otherwise indicated


From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Gary Opela (Corporate)
Sent: Wednesday, June 11, 2008 7:57 AM
To: arslist@ARSLIST.ORG
Subject: popup on mid-tier login

Has anyone else noticed a popup window that comes and goes away instantly on 
the login window? I thought at first that maybe it was the logging window that 
shows what all is going on, but I don't have any user preferences in the user 
preference form.

It's annoying because our pop-up blockers catch it. I was wondering if maybe I 
did something to cause it, or maybe my logging was on, but I don't know where 
else to look since there are no entries in user preferences.

Mid-Tier 7.1
ARSystem 7.1
Windows Server 2k3
SQL Server 2k5

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

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<>

Re: popup on mid-tier login

[Gary Opela (Corporate)]

Well, I'm not a java guy, but I'll mill through the login.jsp then and see if I 
can find what it is.

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Decou, Candace M
Sent: Wednesday, June 11, 2008 10:20 AM
To: arslist@ARSLIST.ORG
Subject: Re: popup on mid-tier login

Gary -
This happens all the time whenever you log into mid-tier.  It is annoying I 
agree but in general I would recommend that ALL popup blockers be disabled 
anyway because if they are catching that one, they will certainly cause 
problems with other windows opening.  I don't think it has anything to do with 
logging being on or off - it happens to everyone all the time.  It doesn't have 
to do with user preferences either.  So I don't think you did anything to cause 
it, I just think it is the new wonderful annoying feature of mid-tier 7.1.  
Maybe someone else out there knows what it is and why it is popping up and why, 
at least to my knowledge, we never saw this behavior before in earlier versions 
of mid-tier.
:)


Candace DeCou

DOI Remedy Systems Analyst
Verizon Business
Office:  (408) 371-1112

Email: [EMAIL PROTECTED]<mailto:[EMAIL PROTECTED]>



Verizon Business - global capability, personal accountability.

This e-mail is strictly confidential and intended only for use by the addressee 
unless otherwise indicated


From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Gary Opela (Corporate)
Sent: Wednesday, June 11, 2008 7:57 AM
To: arslist@ARSLIST.ORG
Subject: popup on mid-tier login

Has anyone else noticed a popup window that comes and goes away instantly on 
the login window? I thought at first that maybe it was the logging window that 
shows what all is going on, but I don't have any user preferences in the user 
preference form.

It's annoying because our pop-up blockers catch it. I was wondering if maybe I 
did something to cause it, or maybe my logging was on, but I don't know where 
else to look since there are no entries in user preferences.

Mid-Tier 7.1
ARSystem 7.1
Windows Server 2k3
SQL Server 2k5

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ 
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popup on mid-tier login

[Gary Opela (Corporate)]

Has anyone else noticed a popup window that comes and goes away instantly on 
the login window? I thought at first that maybe it was the logging window that 
shows what all is going on, but I don't have any user preferences in the user 
preference form.

It's annoying because our pop-up blockers catch it. I was wondering if maybe I 
did something to cause it, or maybe my logging was on, but I don't know where 
else to look since there are no entries in user preferences.

Mid-Tier 7.1
ARSystem 7.1
Windows Server 2k3
SQL Server 2k5

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company


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Re: Strange Behaviour in Tree Table

[Gary Opela (Corporate)]

If it is affecting all users, then I would not think it were a problem with 
ar.ini. You might need to  contact BMC support on this one my friend 
.

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Remprof
Sent: Tuesday, June 10, 2008 10:32 AM
To: arslist@ARSLIST.ORG
Subject: Re: Strange Behaviour in Tree Table

**
Hi Gary,

In the aruser, I clicked on tools -> Options and if I make aany changes or 
select any options and come back to the console, the Treetable looks empty...

Thanks,
RemProf

On 6/10/08, Gary Opela (Corporate) <[EMAIL PROTECTED]<mailto:[EMAIL 
PROTECTED]>> wrote:
**

Which options did you change?



Thanks,



Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com<http://www.5pointleader.com/>

http://www.lcibest.com<http://www.lcibest.com/>

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Remprof
Sent: Tuesday, June 10, 2008 12:56 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Strange Behaviour in Tree Table



**

Dear Listers,



Did you get a chance to go through my problem below?



Thanks,

RemProf


On 6/9/08, Remprof <[EMAIL PROTECTED]<mailto:[EMAIL PROTECTED]>> wrote:

Hi Listers,



I have a strange problem in my customized form. I will sumarize it below:



1. Built a display only form. (To act as a console)

2. Put a tree table there.

3. To display the menus, I have used another form and mapped the required 
fields in the current form based on the qual.

4. The qual is as 'Menu Type' = $z1D Char01$.

5. I am setting the necessary value for the hidden field 'z1D Char01' while 
clicking the entry point in the Homepage. (It is happening correctly and 
pulling the records to display in the tree table)



Now the problem is, when I am in the parent form and do some changes in the 
user(Tools > Options), the value in the tree table got vanished. But I could 
see the correct value in the hidden field, 'z1D Char01'. It is very odd. When I 
checked with the logs, I could see as below:

*/+GLE ARGetListEntry -- schema TST:SA:MenuItems from Remedy User (protocol 12) 
at IP address 10.77.202.221<http://10.77.202.221/>
  /* Fri Jun 06 2008 06:24:05.5598 */SELECT 
T1413.C1,C7,C17,C18,C19,C100012 FROM T1413 WHERE 
('MNI0067' = T1413.C1) ORDER BY 1 ASC
  /* Fri Jun 06 2008 06:24:05.5609 */OK
  /* Fri Jun 06 2008 06:24:05.5614 */-GLE OK
  /* Fri Jun 06 2008 06:24:05.8459 */+GE ARGetEntry -- 
schema TST:SA:MenuItems entryId MNI0067 from Remedy User (protocol 12) 
at IP address 10.77.202.221<http://10.77.202.221/>
  /* Fri Jun 06 2008 06:24:05.8461 */SELECT C10 
FROM T1413 WHERE C1 = 'MNI0067'
  /* Fri Jun 06 2008 06:24:05.8470 */OK
  /* Fri Jun 06 2008 06:24:05.8473 */-GE OK
  /* Fri Jun 06 2008 06:24:44.7765 */+GMEP 
ARGetMultipleEntryPoints from Remedy User (protocol 12) at IP address 
10.77.202.221<http://10.77.202.221/>
  /* Fri Jun 06 2008 06:24:45.1863 */-GMEP OK



I am hitting my head in the desk to resolve this. Please help me to find the 
cause of this strange behaviour.



Thanks,

RemProf

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Re: Reconciliation Engine issue

[Gary Opela (Corporate)]

Louis, check your logs to see if you are getting any database errors at the 
time. If so, trace down the first database error you get related to the issue, 
and then note if you SQL Server, or if your windows server were either one 
restarted at that time.

If so, you might be running into the same issue that one other person and 
myself have had where remedy tries to start before sql server is up clean.

It's just a stab in the dark, but it's something to rule out.

Thanks,



Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com

http://www.lcibest.com

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company


-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Louis Cobuccio
Sent: Tuesday, June 10, 2008 9:10 AM
To: arslist@ARSLIST.ORG
Subject: Reconciliation Engine issue

Good Morning List,

Quick question, is anyone seeing any issues with the Reconciliation
Engine
scheduled jobs?  We have jobs running Monday through Friday @ 12:00 AM.
It
seems like every 10 to 15 days the jobs just stop.   The jobs will run
again as soon as I restart the AR System and then it will follow it's
schedule for the next 10 to 15 days.

We are running AR applications v 7.0.1 patch 006 w/CMDB v 2.0, under
Windows Server 2003 and SQL 2005.

Thank you,
Lou

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Re: Users unable to log in

[Gary Opela (Corporate)]

Well, I could not reproduce the issue, in affect of where it is preventing 
users from logging in. I did, however, add the following to the registry:

HKEY_LOCAL_MACHINE
SYSTEM
CURRENTCONTROLSET
SERVICES
BMC ACTION REQUEST SYSTEM SERVER
DEPENDONSERVICE

SQLSERVERAGENT

I then rebooted my server, and when it came up, cycled sql server agent to 
validate that it cycled remedy too. So now, remedy has another dependency of 
sql server agent, which gives it around 5 - 15 seconds after sql server says it 
is up. Hopefully this will solve my issue, but I'm only having the issue around 
once a month, not on the same day or on the same time either.

I just thought I'd post my attempted solution and see if it works, so anyone 
else with the same issue can try it if they want to.

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Jason Miller
Sent: Monday, June 09, 2008 3:41 PM
To: arslist@ARSLIST.ORG
Subject: Re: Users unable to log in

** I too have noticed that our ARS 7.0.1 p6 tries to start before SQL 2005 is 
ready.  Both are on the same 2003 server.

Jason
On Mon, Jun 9, 2008 at 1:26 PM, Gary Opela (Corporate) <[EMAIL 
PROTECTED]<mailto:[EMAIL PROTECTED]>> wrote:
**

The DB and ARServer are on the same server. I just found out that server was 
rebooted at the same time.

I checked my dependencies and it shows that SQL Server is a dependency of AR 
System, so the sql server should come up first and then arsystem should.



For some reason, arsystem looks like it's trying to start before sql server is 
up clean.



Anyone have any ideas?  Rick, I think you are right on the money with what the 
issue is, the problem is why is remedy trying to load prior to the database?



Thanks,



Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com

http://www.lcibest.com

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Rick Cook
Sent: Monday, June 09, 2008 3:20 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Users unable to log in



** Gary, this looks like it might be a connectivity issue between AR System and 
the DB.  This often happens when the DB is taken down for backups and then 
brought back up without restarting AR System.  Have you verified that this is 
not the problem?  If it all works again after bouncing AR System, that might be 
the culprit.

Rick

On Mon, Jun 9, 2008 at 1:15 PM, Gary Opela (Corporate) <[EMAIL 
PROTECTED]<mailto:[EMAIL PROTECTED]>> wrote:

**

This is the second time this has happened. I come in to work in the morning, 
and no one can log in. I have to cycle remedy on the server to get it to work. 
It is throwing a miscellaneous TLI error from the client, or from the MT, just 
saying authentication failed.



Below is from the error logs:



Sun Jun 08 08:10:48 2008  390695 : Unable to extract minor version from Java VM 
version string: 10.0-b19 (ARERR 9130)

Sun Jun 08 08:10:56 2008 : Action Request System(R) Server Version 7.1.00 Build 
200708221849

(c) Copyright 1991-2007 BMC Software, Inc.

Sun Jun 08 08:10:56 2008  390600 : Failure during SQL operation to the database 
(ARERR 552)

Sun Jun 08 08:10:56 2008 Cannot open database "ARSystem" requested by the 
login. The login failed. (SQL Server 4060)

Sun Jun 08 08:10:57 2008  390695 : Unable to extract minor version from Java VM 
version string: 10.0-b19 (ARERR 9130)

Sun Jun 08 08:11:11 2008  390600 : SQL database is now available (ARNOTE 592)

Sun Jun 08 08:11:11 2008  390600 : SQL database is not available -- will retry 
connection (ARNOTE 590)

Sun Jun 08 08:11:11 2008 Cannot open database "ARSystem" requested by the 
login. The login failed. (SQL Server 4060)

Sun Jun 08 08:43:36 2008  Dispatch : Cannot establish a network connection to 
the AR System server (hqrem (0) : RPC: Program not registered)  ARERR - 90

Sun Jun 08 08:43:36 2008  Dispatch : AR System Application server terminated -- 
fatal error encountered (ARAPPNOTE 4501)



Java information is as follows:



java version "1.6.0_05"

Java(TM) SE Runtime Environment (build 1.6.0_05-b13)

Java HotSpot(TM) Client VM (build 10.0-b19, mixed mode, sharing)





I saw someone post th

Re: No Application List - ARERR 1900

[Gary Opela (Corporate)]

Of course, if you are using a preference server, then you need to try not using 
the pref server first, then go through the steps below if it still doesn't work.

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

From: Gary Opela (Corporate)
Sent: Tuesday, June 10, 2008 8:42 AM
To: 'arslist@ARSLIST.ORG'
Subject: RE: No Application List - ARERR 1900

Dylan, since your original email said the problem was with the client, try this:

Open the remedy user tool and log in as the affected user.
Go to tools -> options and note the Search Path.
Close any remedy tools you have open.
Open windows explorer and navigate to that path.
Find the AR.INI file and delete it.
Start the user tool again, try again and see if it works.

If this does not work, then uninstall the user tool again, go to that search 
path and make sure that it cleanly wiped everything. I've had problems before 
where the .ini file did not wipe on the uninstall. Wipe the directory clean, 
then re-install the user tool again.

Let us know if that works. I've seen this before, and was able to resolve the 
issue, however, I cannot remember what I did to resolve it.


Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Robert Page
Sent: Tuesday, June 10, 2008 7:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: No Application List - ARERR 1900


Dylan



If you haven't resolved this, we get this error



Error generating application list field contect. (ARERR 1900)

and users see an emtpy application list field in the home page, to sort this we 
run

"regsvr32 c:\windows\system32\msxml3.dll" at Start -> Run.

This is to do with the way the client has been packaged here, the only 
difference is we are on v7 patch 7, but might help.



Regards



Robert



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Re: No Application List - ARERR 1900

[Gary Opela (Corporate)]

Dylan, since your original email said the problem was with the client, try this:

Open the remedy user tool and log in as the affected user.
Go to tools -> options and note the Search Path.
Close any remedy tools you have open.
Open windows explorer and navigate to that path.
Find the AR.INI file and delete it.
Start the user tool again, try again and see if it works.

If this does not work, then uninstall the user tool again, go to that search 
path and make sure that it cleanly wiped everything. I've had problems before 
where the .ini file did not wipe on the uninstall. Wipe the directory clean, 
then re-install the user tool again.

Let us know if that works. I've seen this before, and was able to resolve the 
issue, however, I cannot remember what I did to resolve it.


Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Robert Page
Sent: Tuesday, June 10, 2008 7:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: No Application List - ARERR 1900


Dylan



If you haven't resolved this, we get this error



Error generating application list field contect. (ARERR 1900)

and users see an emtpy application list field in the home page, to sort this we 
run

"regsvr32 c:\windows\system32\msxml3.dll" at Start -> Run.

This is to do with the way the client has been packaged here, the only 
difference is we are on v7 patch 7, but might help.



Regards



Robert


- Original Message 
From: "Wheeler, Dylan" <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Monday, 9 June, 2008 10:51:38 PM
Subject: Re: No Application List - ARERR 1900

**
I just logged in and I got the same error, so it must be something on the 
machine.

-

Dylan Wheeler
Production Control Analyst Principal
IT Operations
Downey Savings & Loan Association, F.A.
Email: [EMAIL PROTECTED]
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Roger Justice
Sent: Monday, June 09, 2008 2:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: No Application List - ARERR 1900
** Did you login as another user to determine if it was the user or the machine?


-Original Message-
From: Wheeler, Dylan <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Mon, 9 Jun 2008 4:53 pm
Subject: No Application List - ARERR 1900
**
I'm having a problem with a users client. She opens Remedy and gets an ARERR 
1900 and the Application List is greyed out. This started this morning and she 
hasn't had this problem before. I completely removed the client, rebooted her 
machine and reinstalled but same problem. Anyone run into this before?
Her machine is the only one having this problem.

ARS 6.3 Patch 23 (Server and Client)
Windows 2003

-
Dylan Wheeler
Production Control Analyst Principal
IT Operations
Downey Savings & Loan Association, F.A.
Email: [EMAIL PROTECTED]
This message and any attachments are for the intended recipient(s) only and may 
contain privileged, confidential and/or proprietary information about Downey 
Savings or its customers, which Downey Savings does not intend to disclose to 
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Re: Strange Behaviour in Tree Table

[Gary Opela (Corporate)]

Which options did you change?

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Remprof
Sent: Tuesday, June 10, 2008 12:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: Strange Behaviour in Tree Table

**
Dear Listers,

Did you get a chance to go through my problem below?

Thanks,
RemProf

On 6/9/08, Remprof <[EMAIL PROTECTED]> wrote:
Hi Listers,

I have a strange problem in my customized form. I will sumarize it below:

1. Built a display only form. (To act as a console)
2. Put a tree table there.
3. To display the menus, I have used another form and mapped the required 
fields in the current form based on the qual.
4. The qual is as 'Menu Type' = $z1D Char01$.
5. I am setting the necessary value for the hidden field 'z1D Char01' while 
clicking the entry point in the Homepage. (It is happening correctly and 
pulling the records to display in the tree table)

Now the problem is, when I am in the parent form and do some changes in the 
user(Tools > Options), the value in the tree table got vanished. But I could 
see the correct value in the hidden field, 'z1D Char01'. It is very odd. When I 
checked with the logs, I could see as below:

*/+GLE ARGetListEntry -- schema TST:SA:MenuItems from Remedy User (protocol 12) 
at IP address 10.77.202.221
  /* Fri Jun 06 2008 06:24:05.5598 */SELECT 
T1413.C1,C7,C17,C18,C19,C100012 FROM T1413 WHERE 
('MNI0067' = T1413.C1) ORDER BY 1 ASC
  /* Fri Jun 06 2008 06:24:05.5609 */OK
  /* Fri Jun 06 2008 06:24:05.5614 */-GLE OK
  /* Fri Jun 06 2008 06:24:05.8459 */+GE ARGetEntry -- 
schema TST:SA:MenuItems entryId MNI0067 from Remedy User (protocol 12) 
at IP address 10.77.202.221
  /* Fri Jun 06 2008 06:24:05.8461 */SELECT C10 
FROM T1413 WHERE C1 = 'MNI0067'
  /* Fri Jun 06 2008 06:24:05.8470 */OK
  /* Fri Jun 06 2008 06:24:05.8473 */-GE OK
  /* Fri Jun 06 2008 06:24:44.7765 */+GMEP 
ARGetMultipleEntryPoints from Remedy User (protocol 12) at IP address 
10.77.202.221
  /* Fri Jun 06 2008 06:24:45.1863 */-GMEP OK

I am hitting my head in the desk to resolve this. Please help me to find the 
cause of this strange behaviour.

Thanks,
RemProf

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Re: Users unable to log in

[Gary Opela (Corporate)]

Tomorrow I'm going to add SQL Server agent as a dependency to remedy, so that 
will give SQL server more time to come up, since SQL Server is a dependency on 
SQL Server agent.

I'm running 7.1 no patch, and 2003 server with sql 2k5.

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Jason Miller
Sent: Monday, June 09, 2008 3:41 PM
To: arslist@ARSLIST.ORG
Subject: Re: Users unable to log in

** I too have noticed that our ARS 7.0.1 p6 tries to start before SQL 2005 is 
ready.  Both are on the same 2003 server.

Jason
On Mon, Jun 9, 2008 at 1:26 PM, Gary Opela (Corporate) <[EMAIL 
PROTECTED]<mailto:[EMAIL PROTECTED]>> wrote:
**

The DB and ARServer are on the same server. I just found out that server was 
rebooted at the same time.

I checked my dependencies and it shows that SQL Server is a dependency of AR 
System, so the sql server should come up first and then arsystem should.



For some reason, arsystem looks like it's trying to start before sql server is 
up clean.



Anyone have any ideas?  Rick, I think you are right on the money with what the 
issue is, the problem is why is remedy trying to load prior to the database?



Thanks,



Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com

http://www.lcibest.com

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Rick Cook
Sent: Monday, June 09, 2008 3:20 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Users unable to log in



** Gary, this looks like it might be a connectivity issue between AR System and 
the DB.  This often happens when the DB is taken down for backups and then 
brought back up without restarting AR System.  Have you verified that this is 
not the problem?  If it all works again after bouncing AR System, that might be 
the culprit.

Rick

On Mon, Jun 9, 2008 at 1:15 PM, Gary Opela (Corporate) <[EMAIL 
PROTECTED]<mailto:[EMAIL PROTECTED]>> wrote:

**

This is the second time this has happened. I come in to work in the morning, 
and no one can log in. I have to cycle remedy on the server to get it to work. 
It is throwing a miscellaneous TLI error from the client, or from the MT, just 
saying authentication failed.



Below is from the error logs:



Sun Jun 08 08:10:48 2008  390695 : Unable to extract minor version from Java VM 
version string: 10.0-b19 (ARERR 9130)

Sun Jun 08 08:10:56 2008 : Action Request System(R) Server Version 7.1.00 Build 
200708221849

(c) Copyright 1991-2007 BMC Software, Inc.

Sun Jun 08 08:10:56 2008  390600 : Failure during SQL operation to the database 
(ARERR 552)

Sun Jun 08 08:10:56 2008 Cannot open database "ARSystem" requested by the 
login. The login failed. (SQL Server 4060)

Sun Jun 08 08:10:57 2008  390695 : Unable to extract minor version from Java VM 
version string: 10.0-b19 (ARERR 9130)

Sun Jun 08 08:11:11 2008  390600 : SQL database is now available (ARNOTE 592)

Sun Jun 08 08:11:11 2008  390600 : SQL database is not available -- will retry 
connection (ARNOTE 590)

Sun Jun 08 08:11:11 2008 Cannot open database "ARSystem" requested by the 
login. The login failed. (SQL Server 4060)

Sun Jun 08 08:43:36 2008  Dispatch : Cannot establish a network connection to 
the AR System server (hqrem (0) : RPC: Program not registered)  ARERR - 90

Sun Jun 08 08:43:36 2008  Dispatch : AR System Application server terminated -- 
fatal error encountered (ARAPPNOTE 4501)



Java information is as follows:



java version "1.6.0_05"

Java(TM) SE Runtime Environment (build 1.6.0_05-b13)

Java HotSpot(TM) Client VM (build 10.0-b19, mixed mode, sharing)





I saw someone post they were getting the same error, about being unable to 
extract minor version from java VM.



Basically, I'm randomly seeing the java error in my logs. But occasionally, 
about five to eight seconds after that error, as you can see above, my 
connection to the database is severed, and remedy cannot recover. It tries to 
cycle itself, then it says that it comes up, but then it fails immediately, and 
cannot recover until I manually cycle it when I come in.

Do you all think I need to go to a 1.5 java version, or do you think that 
something else might be to blame?



Users with static passwords, as well as users using cross ref blank passwords 
are affected, it does not care where their login password is stored.



Thanks,



Gary Opela, Jr., RSP

Remedy Engineer

Leader Communi

Re: Users unable to log in

[Gary Opela (Corporate)]

The DB and ARServer are on the same server. I just found out that server was 
rebooted at the same time.

I checked my dependencies and it shows that SQL Server is a dependency of AR 
System, so the sql server should come up first and then arsystem should.

For some reason, arsystem looks like it's trying to start before sql server is 
up clean.

Anyone have any ideas?  Rick, I think you are right on the money with what the 
issue is, the problem is why is remedy trying to load prior to the database?

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Rick Cook
Sent: Monday, June 09, 2008 3:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: Users unable to log in

** Gary, this looks like it might be a connectivity issue between AR System and 
the DB.  This often happens when the DB is taken down for backups and then 
brought back up without restarting AR System.  Have you verified that this is 
not the problem?  If it all works again after bouncing AR System, that might be 
the culprit.

Rick
On Mon, Jun 9, 2008 at 1:15 PM, Gary Opela (Corporate) <[EMAIL 
PROTECTED]<mailto:[EMAIL PROTECTED]>> wrote:
**

This is the second time this has happened. I come in to work in the morning, 
and no one can log in. I have to cycle remedy on the server to get it to work. 
It is throwing a miscellaneous TLI error from the client, or from the MT, just 
saying authentication failed.



Below is from the error logs:



Sun Jun 08 08:10:48 2008  390695 : Unable to extract minor version from Java VM 
version string: 10.0-b19 (ARERR 9130)

Sun Jun 08 08:10:56 2008 : Action Request System(R) Server Version 7.1.00 Build 
200708221849

(c) Copyright 1991-2007 BMC Software, Inc.

Sun Jun 08 08:10:56 2008  390600 : Failure during SQL operation to the database 
(ARERR 552)

Sun Jun 08 08:10:56 2008 Cannot open database "ARSystem" requested by the 
login. The login failed. (SQL Server 4060)

Sun Jun 08 08:10:57 2008  390695 : Unable to extract minor version from Java VM 
version string: 10.0-b19 (ARERR 9130)

Sun Jun 08 08:11:11 2008  390600 : SQL database is now available (ARNOTE 592)

Sun Jun 08 08:11:11 2008  390600 : SQL database is not available -- will retry 
connection (ARNOTE 590)

Sun Jun 08 08:11:11 2008 Cannot open database "ARSystem" requested by the 
login. The login failed. (SQL Server 4060)

Sun Jun 08 08:43:36 2008  Dispatch : Cannot establish a network connection to 
the AR System server (hqrem (0) : RPC: Program not registered)  ARERR - 90

Sun Jun 08 08:43:36 2008  Dispatch : AR System Application server terminated -- 
fatal error encountered (ARAPPNOTE 4501)



Java information is as follows:



java version "1.6.0_05"

Java(TM) SE Runtime Environment (build 1.6.0_05-b13)

Java HotSpot(TM) Client VM (build 10.0-b19, mixed mode, sharing)





I saw someone post they were getting the same error, about being unable to 
extract minor version from java VM.



Basically, I'm randomly seeing the java error in my logs. But occasionally, 
about five to eight seconds after that error, as you can see above, my 
connection to the database is severed, and remedy cannot recover. It tries to 
cycle itself, then it says that it comes up, but then it fails immediately, and 
cannot recover until I manually cycle it when I come in.

Do you all think I need to go to a 1.5 java version, or do you think that 
something else might be to blame?



Users with static passwords, as well as users using cross ref blank passwords 
are affected, it does not care where their login password is stored.



Thanks,



Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com

http://www.lcibest.com

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company


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Users unable to log in

[Gary Opela (Corporate)]

This is the second time this has happened. I come in to work in the morning, 
and no one can log in. I have to cycle remedy on the server to get it to work. 
It is throwing a miscellaneous TLI error from the client, or from the MT, just 
saying authentication failed.

Below is from the error logs:

Sun Jun 08 08:10:48 2008  390695 : Unable to extract minor version from Java VM 
version string: 10.0-b19 (ARERR 9130)
Sun Jun 08 08:10:56 2008 : Action Request System(R) Server Version 7.1.00 Build 
200708221849
(c) Copyright 1991-2007 BMC Software, Inc.
Sun Jun 08 08:10:56 2008  390600 : Failure during SQL operation to the database 
(ARERR 552)
Sun Jun 08 08:10:56 2008 Cannot open database "ARSystem" requested by the 
login. The login failed. (SQL Server 4060)
Sun Jun 08 08:10:57 2008  390695 : Unable to extract minor version from Java VM 
version string: 10.0-b19 (ARERR 9130)
Sun Jun 08 08:11:11 2008  390600 : SQL database is now available (ARNOTE 592)
Sun Jun 08 08:11:11 2008  390600 : SQL database is not available -- will retry 
connection (ARNOTE 590)
Sun Jun 08 08:11:11 2008 Cannot open database "ARSystem" requested by the 
login. The login failed. (SQL Server 4060)
Sun Jun 08 08:43:36 2008  Dispatch : Cannot establish a network connection to 
the AR System server (hqrem (0) : RPC: Program not registered)  ARERR - 90
Sun Jun 08 08:43:36 2008  Dispatch : AR System Application server terminated -- 
fatal error encountered (ARAPPNOTE 4501)

Java information is as follows:

java version "1.6.0_05"
Java(TM) SE Runtime Environment (build 1.6.0_05-b13)
Java HotSpot(TM) Client VM (build 10.0-b19, mixed mode, sharing)


I saw someone post they were getting the same error, about being unable to 
extract minor version from java VM.

Basically, I'm randomly seeing the java error in my logs. But occasionally, 
about five to eight seconds after that error, as you can see above, my 
connection to the database is severed, and remedy cannot recover. It tries to 
cycle itself, then it says that it comes up, but then it fails immediately, and 
cannot recover until I manually cycle it when I come in.

Do you all think I need to go to a 1.5 java version, or do you think that 
something else might be to blame?

Users with static passwords, as well as users using cross ref blank passwords 
are affected, it does not care where their login password is stored.

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company


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Re: Job: Remedy Developer - Oklahoma City - Contract to Hire - Kforce

[Gary Opela (Corporate)]

All fair points, Steve. Oh, by the way, technically, OKC is the largest city in 
the nation, by land mass :)

I can not argue with your points. OKC is not for everyone. I particularly hate 
the urban lifestyle. Crime here is bad in places, but it's typically 
non-violent crime, although this year OKC has had around 30 murders already.

Most of the reasons you lamented against OKC are also reasons why I commute 50 
miles. If you get away from OKC, you can typically relieve all of the problems 
you noted below, except for OKC being small and lacking an urban lifestyle.

Thanks,



Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com

http://www.lcibest.com

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company


-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Pierson, Shawn
Sent: Monday, June 09, 2008 9:20 AM
To: arslist@ARSLIST.ORG
Subject: Re: Job: Remedy Developer - Oklahoma City - Contract to Hire - Kforce

I don't mean to rain on everyone's parade, but I can't recommend
Oklahoma City at all.  I know everyone has different standards and
opinions, but I think it would only appeal to a certain subset of
people.  Here are a few things that I didn't like about it:

There are more churches than bars by a ratio of about 20 to 1.  There
are very few people in their 20's or early 30's other than college
students.  Despite Oklahomans calling OKC a big city, it's only the 30th
largest in the nation, so if you are used to anything resembling an
urban lifestyle, you are out of luck.  There is a lot of poverty and
more crime than I expected.  There are a lot of people doing drugs, and
crystal meth is an epidemic (I had coworkers in I.T. on meth.)  The food
there is pretty bad, unless you like overly greasy chicken fried steak
and other obesity causing stuff.  There are a lot of crazy people (there
are some good people too, obviously, but I don't think they are the
majority.)  Most of the people you meet there have a very
Oklahoma-centric view of things, and seem to have a smug attitude about
how Oklahoma is so superior to all the other states, and will give you
detailed explanation of why they are better than wherever it is you come
from.

Granted, a lot of my view is slanted by the bad job I was working at in
Oklahoma City, but I experienced enough of the city that I didn't like
it. I was pretty miserable when I lived there, and I'll be happy if I
never have to go back.  Still, your mileage may vary and you might love
it.  I just wanted to point out that it's not for everyone.

Shawn Pierson

Private and confidential as detailed here: 
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Re: Job: Remedy Developer - Oklahoma City - Contract to Hire - Kforce

[Gary Opela (Corporate)]

William, nice job describing the summer wind. Don't forget the winter wind 
though, it is face-peeling and cold. Well, I guess that frozen skin won't 
really peel off. A hot day in the summer in OK is 105+, a cold day in the 
winter is in the single-digits. I know there are places that get hotter, or 
colder, but is there anywhere that gets both hotter and colder? That would be 
interesting.

Van's Pig Stand is awesome. There is one in Shawnee as well, if you all are 
ever over there. Great food, best BBQ in Oklahoma.

Thanks,



Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com

http://www.lcibest.com

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company


-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of William Rentfrow
Sent: Monday, June 09, 2008 9:10 AM
To: arslist@ARSLIST.ORG
Subject: Re: Job: Remedy Developer - Oklahoma City - Contract to Hire - Kforce

I've spent a fair amount of time in the area too doing work in Norman,
OK - which is basically the burbs at this point.

I'd like to clarify what they call "wind".  I am familiar with wind.  I
lived in Fargo ND for 13 years.  Wind is pretty constant there.  Quite
often it contains snow that can sandblast the skin off of your face
while freezing it.  We called that "spring".  Now I live in what
northern Minnesotans call "the deep south" - ie, the SE metro burbs of
the greater Minneapolis/St. Paul area.

However, the "wind" in OK is not wind as you would normally think of it,
unless you are an industrial worker with great familiarity with blast
furnaces.  You would out into that stuff and your normal hydration level
is instantly cut in half.  The 30-foot walk across the parking lot
suddenly seems like a desert of unimaginable proportions.  And when I
would get to the rental car (which had no sun screen) the interior was
approximately 8,000,000 degrees K.

That said - if you are ever in Norman, OK I HIGHLY recommend "Van's Pig
Stand" - it's simply the best BBQ I've ever had (Memphis and KC have
good stuff too of course - I'm not out to start some kind of holy BBQ
flame war).  And the people down there are very friendly - it's not just
anyplace you can stagger, limp, and half crawl into a restaurant barely
able to utter "HOT! HOT! Wa-waneed wa-wa", get a glass of water,
and not have anyone thing twice about it :)

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate)
Sent: Monday, June 09, 2008 8:35 AM
To: arslist@ARSLIST.ORG
Subject: Re: Job: Remedy Developer - Oklahoma City - Contract to Hire -
Kforce

I work in OKC and live near by, about 50 miles away. I commute each day.
I have lived in OK for 25 of my 28 years. I like OK a lot. I lived in
Arkansas for 3 years, it's very nice as well.

In 24 years, I've seen 0 tornadoes, about a million ice storms, and
well, you get used to the 30 mph wind. In the last week, we've had some
windy days, around 30 - 40 mph sustained winds all day, we've had, I
think, 3 thunderstorms with 80+ mph wind and baseball sized hail, but
that all missed me, except the wind. It is currently raining, as it has
been all night, I think we're up to around 4".

Carrie Underwood is from Checotah, it's around 75 miles from OKC
probably. Yes, football is all that and a box of chocolates, especially
if you live in a town like the one I live where half the town is OU and
half the town is OSU. Man, church the day after Bedlam (OU vs OSU) can
be quite a tense situation!

Oklahoma is great because you can live in a small, quite town just
outside of the big city, you have great access to the big city, but you
don't' have to be in the big city. Right now, the big thing is
sub-divisions out in the country. I'm building a house, and it will be
ready this week. It's in the country, but is in a sub-division that will
be 40 houses each on around an acre of land. It's nice is all I can say.

Here are some things I've learned living in OK almost all my life:

Tornadoes - Just get a cellar, and get used to it. A closet is no match
for an F-5 tornado with 301 mph winds.

Ice - don't plan trees near your house. They WILL fall on your house.
Don't  park your car under a tree, it will fall on your tree. You may be
able to drive safely on the ice, but the 10% of drivers out there that
are MORONS do not, thus you are not safe. Ice can be fun though, for
those 10% of MORONS!

Hail - 25 year shingles only last about 5 - 7 years in OK. On the plus
side, you get a new roof every 5 - 7 years, so it always looks nice.
Hail makes your car look like a 3 yr old with a  ball-ping hammer got a
hold of it. (and from my stint in Arka

Re: Job: Remedy Developer - Oklahoma City - Contract to Hire - Kforce

[Gary Opela (Corporate)]

I work in OKC and live near by, about 50 miles away. I commute each day. I have 
lived in OK for 25 of my 28 years. I like OK a lot. I lived in Arkansas for 3 
years, it's very nice as well.

In 24 years, I've seen 0 tornadoes, about a million ice storms, and well, you 
get used to the 30 mph wind. In the last week, we've had some windy days, 
around 30 - 40 mph sustained winds all day, we've had, I think, 3 thunderstorms 
with 80+ mph wind and baseball sized hail, but that all missed me, except the 
wind. It is currently raining, as it has been all night, I think we're up to 
around 4".

Carrie Underwood is from Checotah, it's around 75 miles from OKC probably. Yes, 
football is all that and a box of chocolates, especially if you live in a town 
like the one I live where half the town is OU and half the town is OSU. Man, 
church the day after Bedlam (OU vs OSU) can be quite a tense situation!

Oklahoma is great because you can live in a small, quite town just outside of 
the big city, you have great access to the big city, but you don't' have to be 
in the big city. Right now, the big thing is sub-divisions out in the country. 
I'm building a house, and it will be ready this week. It's in the country, but 
is in a sub-division that will be 40 houses each on around an acre of land. 
It's nice is all I can say.

Here are some things I've learned living in OK almost all my life:

Tornadoes - Just get a cellar, and get used to it. A closet is no match for an 
F-5 tornado with 301 mph winds.

Ice - don't plan trees near your house. They WILL fall on your house. Don't  
park your car under a tree, it will fall on your tree. You may be able to drive 
safely on the ice, but the 10% of drivers out there that are MORONS do not, 
thus you are not safe. Ice can be fun though, for those 10% of MORONS!

Hail - 25 year shingles only last about 5 - 7 years in OK. On the plus side, 
you get a new roof every 5 - 7 years, so it always looks nice. Hail makes your 
car look like a 3 yr old with a  ball-ping hammer got a hold of it. (and from 
my stint in Arkansas - Softball sized hail can punch 4" holes through your 
roof!)

Fire ants - They hurt, really really bad. They do not like gasoline, neither do 
bees, hornets, or wasps, however, fire ants really really love grass-hoppers 
when thrown on a nest, as do garden spiders.

Funyuns - The are a round, oniony flavored chip, they also burn green.

Hot Summers - You will never have a summer without a 100 degree day. 100 
degrees is really no hotter than 110 degrees. In the summer, 80 degrees feels 
cold.

Oceans - Every spring, we experience many oceans. For instance, last year, the 
town of kingfisher received 10" of rain in one day and the entire town was 
under water, literally.

Singing - For some reason, Oklahoma puts out a lot of singers such as, Carrie 
Underwood, Reba McIntyre, Garth Brooks, etc. They all seem to sing country, 
which I think is the main genre here. For every rock station, there are at 
least 4 FM country stations, and 2 AM country stations.

Roads - On my 50 mile trip to work, literally 36 miles of it is road 
construction.

Thanks,



Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com

http://www.lcibest.com

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Rick Cook
Sent: Friday, June 06, 2008 11:48 PM
To: arslist@ARSLIST.ORG
Subject: Re: Job: Remedy Developer - Oklahoma City - Contract to Hire - Kforce

Kelly, I know you are from Oklahoma (so is my Mom), but I've been there,
and, well, while I'm sure that all of what you said is true, you left out
the hornets, fire ants, constant wind, tornadoes, hot summers, icy winters,
and not an ocean within a day's drive.  Of course, they WILL have an NBA
franchise in a year or so, unlike Seattle.  Kevin Durant's worth watching.
Football season is awesome.  And I think Carrie Underwood's from there, if
you like her music.

To some, that combination might be paradise.  Afraid that a Pacific NW guy
like me is not one of those guys.  I do wish them well in filling the job
with the right fit, though.

Rick

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Re: OT: Friday humor - 8.0 has been released!

[Gary Opela (Corporate)]

Well, if we were in three dimensions, then there would be less chance of 
hitting someone, at least you might not be on the same plane!

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Rick Cook
Sent: Friday, June 06, 2008 11:14 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT: Friday humor - 8.0 has been released!

** Oh, I think we'll all be drooling on ourselves at "the home" before anyone 
invents a vehicle that moves in three dimensions in a way that overcomes the 
fact that most people have enough trouble navigating in two.  It is a cool 
concept, though, for the exceptions to the rule!

It's sort of like AR System.  Some people can learn how to make it do some 
amazing things, and some...well...let's just hopefully say that they're 
otherwise gifted, and that we need those other things done, too.

Rick
On Fri, Jun 6, 2008 at 8:49 AM, Benedetto Cantatore <[EMAIL 
PROTECTED]> wrote:
**
Actually they do have a flying car... but we'll probably see version 8 before 
we see that in production.

www.moller.com
http://www.xconomy.com/2008/05/08/from-the-runway-to-the-road-terrafugia-redefines-the-flying-car-make-that-drivable-airplane/

Ben Cantatore
Remedy Manager
(914) 457-6209

Emerging Health IT
3 Odell Plaza
Yonkers, New York 10701


>>> [EMAIL PROTECTED] 06/06/08 11:37 AM >>>
** Were they going to install it on Windows Server/SQL 2009, or Linux RHEL 
6/Oracle 12?


Did they offer a parking space for your flying car?  Or at least to share 
their...um..."source of inspiration"?

Rick
On Fri, Jun 6, 2008 at 8:18 AM, Timothy Powell <[EMAIL PROTECTED]> wrote:
I just got hit up for an engagement to do an upgrade from "Remedy 6.x to
8.0".

David Easter! When were you planning on telling us that 8.0 had been
released! Now I'm behind the curve again.

;-)
Tim

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Re: Java question....

[Gary Opela (Corporate)]

I use the jre1.6.0_05 on my mid-tier server. It has the JRE and the JDK 
packaged together.

Thanks,



Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com

http://www.lcibest.com

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of ITSM
Sent: Tuesday, June 26, 2007 9:32 AM
To: arslist@ARSLIST.ORG
Subject: Re: Java question

*Hi,*

AR System (Server and Mid-Tier) 7.1.00 requires Java 5.0 or higher.

Hope this helps...


*Regards,
Sandeep
Vyom Labs Pvt. Ltd.
An ISO 2 certified company.
Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL
Web : www.vyomlabs.com

*

Richard Copits wrote:
> **
>
> I've heard several different things on this so I thought I'd ask the list.
>
> What version of the Java software is needed for 7.1 - it it the JDK
> software
>
> and is it the latest version or is a special version needed? Thanks.
>
>
>
> Portions of this message may be confidential under an exemption to
> Ohio's public records law or under a legal privilege. If you have
> received this message in error or due to an unauthorized transmission
> or interception, please delete all copies from your system without
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Re: Mid-Tier Errors when Logging In

[Gary Opela (Corporate)]

On second thought, this might not help. But try it anyways :)

Thanks,



Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com

http://www.lcibest.com

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company


-Original Message-
From: Gary Opela (Corporate)
Sent: Thursday, June 05, 2008 2:02 PM
To: 'arslist@ARSLIST.ORG'
Subject: RE: Mid-Tier Errors when Logging In

Jaimie, log into the admin page in the Mid-Tier, check your General Settings 
and your AR Server Settings and make sure you aren't missing your server name 
somewhere.

Thanks,



Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com

http://www.lcibest.com

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company


-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of jaimie
Sent: Thursday, June 05, 2008 1:55 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mid-Tier Errors when Logging In

I think the error might be with resolving the mid-tier server name.
When I changed the URL to http://localhost/arsys/shared/login.jsp it
allowed me to log in.  As soon as I removed localhost and put in the
mid-tier server name, it started the problem of bringing up the login
page but not letting me login.   Is this a mid-tier issue or more of
the windows server issue?  its as if the mid-tier server name is not
resolving for some reason.  does that make sense?

On Jun 5, 8:41 am, jaimie <[EMAIL PROTECTED]> wrote:
> Yep I rebooted the Web Server and its still doing the same thing.
>
> On Jun 4, 12:34 pm, Joe DeSouza <[EMAIL PROTECTED]> wrote:
>
>
>
>
>
> > Did you try rebooting the web server after the install?
> > Joe
>
> > - Original Message 
> > From: jaimie <[EMAIL PROTECTED]>
> > To: [EMAIL PROTECTED]
> > Sent: Tuesday, June 3, 2008 5:07:50 PM
> > Subject: Re: Mid-Tier Errors when Logging In
>
> > Yep, the ARS server is in there.
>
> > On Jun 3, 3:31 pm, Joe DeSouza <[EMAIL PROTECTED]> wrote:
> > > Have you configured the Remedy servers in the Mid-Tier config page???
> > > Joe
>
> > > - Original Message 
> > > From: jaimie <[EMAIL PROTECTED]>
> > > To: [EMAIL PROTECTED]
> > > Sent: Tuesday, June 3, 2008 2:01:26 PM
> > > Subject: Mid-Tier Errors when Logging In
>
> > > Hi All,
>
> > > I was wondering if anyone could help me with the Mid-Tier.I have 
> > > Mid-Tier loaded on a seperate Windows 2003 server.  I have Tomcat 5.5 and 
> > > java 1_0_5_15 installed.The ARS is 7.1.
>
> > > What happens is that I can get to the login page no problem.  When I type 
> > > in my username and password, then click the Login Button...nothing 
> > > happens.  The screen just sits there like there is no workflow behind the 
> > > button.
>
> > > When I checked out the log it just gives me this error:
>
> > > (com.remedy.log.SERVLET) : No File Entries were found in server - (Server 
> > > Name)
>
> > > Any suggestions?
>
> > > Thanks
>
> > > ___
> > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> > > Platinum Sponsor:www.rmsportal.comARSlist:"Where the Answers Are"- Hide 
> > > quoted text -
>
> > > - Show quoted text -
>
> > ___
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> > ___
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> > - Show quoted text -
>
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> - Show quoted text -

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Re: Mid-Tier Errors when Logging In

[Gary Opela (Corporate)]

Jaimie, log into the admin page in the Mid-Tier, check your General Settings 
and your AR Server Settings and make sure you aren't missing your server name 
somewhere.

Thanks,



Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com

http://www.lcibest.com

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company


-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of jaimie
Sent: Thursday, June 05, 2008 1:55 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mid-Tier Errors when Logging In

I think the error might be with resolving the mid-tier server name.
When I changed the URL to http://localhost/arsys/shared/login.jsp it
allowed me to log in.  As soon as I removed localhost and put in the
mid-tier server name, it started the problem of bringing up the login
page but not letting me login.   Is this a mid-tier issue or more of
the windows server issue?  its as if the mid-tier server name is not
resolving for some reason.  does that make sense?

On Jun 5, 8:41 am, jaimie <[EMAIL PROTECTED]> wrote:
> Yep I rebooted the Web Server and its still doing the same thing.
>
> On Jun 4, 12:34 pm, Joe DeSouza <[EMAIL PROTECTED]> wrote:
>
>
>
>
>
> > Did you try rebooting the web server after the install?
> > Joe
>
> > - Original Message 
> > From: jaimie <[EMAIL PROTECTED]>
> > To: [EMAIL PROTECTED]
> > Sent: Tuesday, June 3, 2008 5:07:50 PM
> > Subject: Re: Mid-Tier Errors when Logging In
>
> > Yep, the ARS server is in there.
>
> > On Jun 3, 3:31 pm, Joe DeSouza <[EMAIL PROTECTED]> wrote:
> > > Have you configured the Remedy servers in the Mid-Tier config page???
> > > Joe
>
> > > - Original Message 
> > > From: jaimie <[EMAIL PROTECTED]>
> > > To: [EMAIL PROTECTED]
> > > Sent: Tuesday, June 3, 2008 2:01:26 PM
> > > Subject: Mid-Tier Errors when Logging In
>
> > > Hi All,
>
> > > I was wondering if anyone could help me with the Mid-Tier.I have 
> > > Mid-Tier loaded on a seperate Windows 2003 server.  I have Tomcat 5.5 and 
> > > java 1_0_5_15 installed.The ARS is 7.1.
>
> > > What happens is that I can get to the login page no problem.  When I type 
> > > in my username and password, then click the Login Button...nothing 
> > > happens.  The screen just sits there like there is no workflow behind the 
> > > button.
>
> > > When I checked out the log it just gives me this error:
>
> > > (com.remedy.log.SERVLET) : No File Entries were found in server - (Server 
> > > Name)
>
> > > Any suggestions?
>
> > > Thanks
>
> > > ___
> > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> > > Platinum Sponsor:www.rmsportal.comARSlist:"Where the Answers Are"- Hide 
> > > quoted text -
>
> > > - Show quoted text -
>
> > ___
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> > Platinum Sponsor:www.rmsportal.comARSlist:"Where the Answers Are"
>
> > ___
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> > quoted text -
>
> > - Show quoted text -
>
> ___
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> quoted text -
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> - Show quoted text -

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Re: ARS 7.1 Macro Recording and Reporting Oddity

[Gary Opela (Corporate)]

Do you have a results list field on your form, with an active link that fires 
on row changed or something that changes the value in a query bar field, then 
refreshes the table?

Do you run workflow on, I think it is window displayed, that will change the 
query bar, then refresh a results table?

Thanks,



Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com

http://www.lcibest.com

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company


-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of MCrawford
Sent: Thursday, June 05, 2008 11:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.1 Macro Recording and Reporting Oddity

I turned on Macro logging and it show no obvious errors.  It says that
the amount of results returned was 98, but again when I hit F5 or try
to run a report it only displays ~15 results.  I turned on Macro and
Active Link logging, ran the macro and then hit F5 to change the
results and the log is several pages long.  It will take some time to
go through this to see exactly what is happening.

Misi - I recorded a Macro exactly as you instructed and it worked just
fine, however I need my customers to be able to name and place the
file exported wherever they want.  This is a great temporary work
around, thank you very much.  It appears that this error is only
present when creating a macro to display results.  Any actions taken
on the displayed results causes the query to reset or change somehow.
I don't have access to our SQL server and our Sys Engineer is out
today, so I can't watch SQL just yet.

Thank you both,

MCrawford

On Jun 5, 3:17 am, Misi Mladoniczky <[EMAIL PROTECTED]> wrote:
> Hi,
>
> Try turning on all kinds of logging on the client to see what happens.
>
> Maybe you have som active link that modifies the search criteria?
>
> When I do something like this, I typically do it in a single step.
>
> 1. Open form in search mode and press cntrl-e to clear everything
> 2. Fill in your query in the advanced search
> 3. Turn on macro recording
> 4. Choose Tools -> Reporting
> 5. Choose/define your report layout
> 6. Report -> Export -> To File
> 7. Save your macro
>
> I do not know if this will help you...
>
> Best Regards - Misi, RRR AB,http://www.rrr.se
>
> Products from RRR Scandinavia:
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> * RRR|Translator - Manage and automate your language translations.
> Find these products, and many free tools and utilities, athttp://rrr.se.
>
>
>
>
>
> > Greetings,
>
> > I have run across something rather strange in regards to recording
> > macros and exporting the data returned to csv.  When I record a macro
> > for an incident query/search it returns the correct results, however
> > when I export the data to .csv it is only exporting a fraction of the
> > items shown in the results window.  Furthermore, when I run these
> > macros  as said before the correct results are returned, but when I
> > press F5 to refresh the results it shows those 'fractions of the
> > results' that are being reported.  It's difficult to explain, but I
> > will walk you through my process.
>
> > To create these macros I do the following:
> > 1. Open Incident in Search mode.
> > 2. Click the macro record button.
> > 3. Click 'Advanced' button to display advanced search bar.
> > 4. Paste a query into the Advanced search bar: 'Submit Date' >  ( $DATE
> > $ -  ( 60 * 60 * 24 * 1 )  )  AND 'Status*' < "Resolved" AND
> > '26001' = "NYA"
>
> > 5. Click the 'Search' Button and the results appear (in this example ~
> > 125 results)
> > 6. Click the macro save button, and name the macro.
>
> > To run the Macro:
> > 1. Click the macro name from the drop down list.
>
> > This displays the same ~125 results.  However, when I select all 125
> > items, and export the items to a .csv file it only shows ~15 results.
> > I go back to the macro results and run them again, same ~125 results.
> > This time I hit the F5 key and the results drop down to ~15.  This is
> > very very strange.
>
> > I tried the query manually, and it returns ~125 results.  Then I hit
> > F5 and the results stay the same, and I can report on the entire
> > list.  What am I doing wrong?  I can create a video of this if needed.
>
> > ___
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>
> > --
> > This message was scanned by ESVA and is believed to be clean.
>
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> quoted text -
>
> - Sho

Re: ARS 7.5

[Gary Opela (Corporate)]

Lol, sorry, I meant DNF = Duke Nukem Forever...

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of J.T. Shyman
Sent: Thursday, June 05, 2008 10:34 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.5

Do Not Resuscitate?

Does Not Register?

Data Normalization Regularly?

--- J.T. Shyman


From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Gary Opela (Corporate)
Sent: Thursday, June 05, 2008 10:01 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.5

I'm still waiting on DNR :(

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company
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