Re: Several custom fields disapeared from our CHG:Infrastructure Change form

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

1) Flush Cache on Midtier
2) Did you change the permissions on the tabs recently?
3) Flush your browser cache

Lisa

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Gordon Frank
Sent: Friday, September 11, 2015 11:15 AM
To: arslist@ARSLIST.ORG
Subject: Several custom fields disapeared from our CHG:Infrastructure Change 
form

** 
All,

I am working with CHG:Infrastructure Change with several custom Tabs added to 
the 

"z2PH ChangeInfo"  Page Holder.

Everything in the Page Holder disappeared suddenly on both the web\MidTier 
client and Thick Client. This was not just the custom fields. The OOTB Tabs and 
fields disappeared as well.

The contents can still be seen in Developers Studio. 

I'm at a loss for how this could have happened. 

Any ideas?


-- 


 Crab

Gordon M. Frank
ITIL V3 Foundation Certified
Security + Certified

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

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Re: FTS and Character Fields (with less than 3 characters)

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

That's exactly what happened.  There's over 100 words on the ignore list for 
FTS that we have to watch out for.  Luckily, these are only test accounts so 
I'm just going to educate the customer and not update the ignore list. 
Thanks!

Lisa

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow
Sent: Saturday, August 29, 2015 9:10 PM
To: arslist@ARSLIST.ORG
Subject: Re: FTS and Character Fields (with less than 3 characters)

Is "Ar" in the ignore words list?

William Rentfrow
wrentf...@stratacominc.com
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION 
OPERATIONS
Sent: Thursday, August 27, 2015 3:45 PM
To: arslist@ARSLIST.ORG
Subject: FTS and Character Fields (with less than 3 characters)

We are using ARS 8.1 SP2, have an Oracle Database and turned on FTS.  I also 
enabled FTS on the First and Last Name character fields on the CTM:People form.
Before we enabled FTS and added the FTS property to these two fields, I was 
able to do a search on First Name = "Ar" and get back many records that have 
the characters ar in the first name INCLUDING the one record that I really need 
returned that the first name IS only "Ar".
But when I added the FTS property to the First Name field, I get back all 
records with ar in the first name EXCEPT the first name that's actually Ar.
Is there something with FTS that does not allow character fields with less than 
three characters get indexed or something?  Why does this not return the record 
that I actually need?
I've tested this with many other First Names that were less than three 
characters: Go, No, Ar, but I was able to create a person with a first name of 
Le and it found this person when doing a search.
Maybe Go, No and Ar are reserved words???
Anyone else experience this?

Lisa
Lisa Kemes
Remedy Consultant
Dev Technology Group
DLA Office: (717) 770-6437
Cell Phone: (717) 602-9460
lisa.ke...@devtechnology.com

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FTS and Character Fields (with less than 3 characters)

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

We are using ARS 8.1 SP2, have an Oracle Database and turned on FTS.  I also 
enabled FTS on the First and Last Name character fields on the CTM:People form.
Before we enabled FTS and added the FTS property to these two fields, I was 
able to do a search on First Name = "Ar" and get back many records that have 
the characters ar in the first name INCLUDING the one record that I really need 
returned that the first name IS only "Ar".
But when I added the FTS property to the First Name field, I get back all 
records with ar in the first name EXCEPT the first name that's actually Ar.
Is there something with FTS that does not allow character fields with less than 
three characters get indexed or something?  Why does this not return the record 
that I actually need?
I've tested this with many other First Names that were less than three 
characters: Go, No, Ar, but I was able to create a person with a first name of 
Le and it found this person when doing a search.
Maybe Go, No and Ar are reserved words???
Anyone else experience this?

Lisa
Lisa Kemes
Remedy Consultant
Dev Technology Group
DLA Office: (717) 770-6437
Cell Phone: (717) 602-9460
lisa.ke...@devtechnology.com

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Re: Application Object Template

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

OK, thanks everyone!


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Thursday, August 20, 2015 3:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: Application Object Template

It's been a while but I'm pretty sure you'll need to create a new AOT. 

Sent from my iPhone

> On Aug 20, 2015, at 2:54 PM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS 
>  wrote:
> 
> I created an AOT and added an INC Template to it.  The AOT is connection to a 
> PDT which is connected to an SRD.
> 
> I want to change the AOT and have another INC Template attached to it.  I've 
> made the SRD Offline, but the select button is still greyed out.
> 
> Is this normal?  Once you add a template to an AOT you cannot change it?
> 
> Lisa Kemes
> Remedy Consultant
> Dev Technology Group
> DLA Office: (717) 770-6437
> Cell Phone: (717) 602-9460
> lisa.ke...@devtechnology.com
> 
> __
> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
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Application Object Template

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

I created an AOT and added an INC Template to it.  The AOT is connection to a 
PDT which is connected to an SRD.

I want to change the AOT and have another INC Template attached to it.  I've 
made the SRD Offline, but the select button is still greyed out.

Is this normal?  Once you add a template to an AOT you cannot change it?

Lisa Kemes
Remedy Consultant
Dev Technology Group
DLA Office: (717) 770-6437
Cell Phone: (717) 602-9460
lisa.ke...@devtechnology.com

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Re: SRM 8.1 SP2 On Behalf Of Issues

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

I see all of them, that's how I know there's more than 5 "Miller's."  And they 
are all enabled.  I tested 1 that I see in the list and one that I don't, and 
they are EXACTLY the same (except for Org and dept, etc).  But that shouldn't 
matter about the org and dept if I set the OBO to  Global-

I may need to get BMC to try to explain this to me, maybe it's a defect?

Lisa

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Tuesday, August 11, 2015 8:53 AM
To: arslist@ARSLIST.ORG
Subject: Re: SRM 8.1 SP2 On Behalf Of Issues

Lisa,
With the user you are logged in as, can you do the same last name search on the 
People form without filling out the company? Similar results or do you see all? 

Sent from my iPhone

> On Aug 10, 2015, at 10:42 AM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS 
>  wrote:
> 
> 8.1 SP2 AR System and Oracle Database.
> 
> I created a On Behalf Of setting that uses Global for Requested by and 
> Requested For, so I should see all users when I search on a last name 
> correct? 
> 
> I don't, I only see a fraction of the amount of users I should see when 
> searching on the last name (Miller for example).  I should see more than 100 
> Millers, but I only see 5.  I compared all of them and I can't fine any rhyme 
> or reason why I should be able to see them all. 
> 
> Seems like a really easy setting to set, but it's not giving me the results 
> that I think I should see.  Even though we are set for Multi-Tenancy, we only 
> have 1 company set up. 
> 
> I even tried adding the On Behalf Of Setting for our company (In addition to 
> Global) and I'm still not able to view all the users with a last name of 
> Miller when I do my search.
> 
> Plus, even though we have FTS enabled, the search box does not bring up 
> ANYTHING when searching for miller.  Only Miller will bring back data. 
> 
> Anyone have any ideas?
> 
> Lisa Kemes
> Remedy Consultant
> Dev Technology Group
> DLA Office: (717) 770-6437
> Cell Phone: (717) 602-9460
> lisa.ke...@devtechnology.com
> 
> __
> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
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Re: SRM 8.1 SP2 On Behalf Of Issues

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

Our max query is set to 0, so everything should come back and be listed in my 
opinion correct?

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of vaibhav wadekar
Sent: Monday, August 10, 2015 11:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: SRM 8.1 SP2 On Behalf Of Issues

** 
What is the max query set to? Did you tried setting it to 0 and has same result?

Just wanted to understand the returning SQL not return result based on max 
query parameter set.

Regards,
Vaibhav 

On Mon, Aug 10, 2015 at 9:42 AM Kemes, Lisa A DLA CTR INFORMATION OPERATIONS 
 wrote:


8.1 SP2 AR System and Oracle Database.

I created a On Behalf Of setting that uses Global for Requested by and 
Requested For, so I should see all users when I search on a last name correct?

I don't, I only see a fraction of the amount of users I should see when 
searching on the last name (Miller for example).  I should see more than 100 
Millers, but I only see 5.  I compared all of them and I can't fine any rhyme 
or reason why I should be able to see them all.

Seems like a really easy setting to set, but it's not giving me the 
results that I think I should see.  Even though we are set for Multi-Tenancy, 
we only have 1 company set up.

I even tried adding the On Behalf Of Setting for our company (In 
addition to Global) and I'm still not able to view all the users with a last 
name of Miller when I do my search.

Plus, even though we have FTS enabled, the search box does not bring up 
ANYTHING when searching for miller.  Only Miller will bring back data.

Anyone have any ideas?

Lisa Kemes
Remedy Consultant
Dev Technology Group
DLA Office: (717) 770-6437
Cell Phone: (717) 602-9460
lisa.ke...@devtechnology.com


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SRM 8.1 SP2 On Behalf Of Issues

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

8.1 SP2 AR System and Oracle Database.

I created a On Behalf Of setting that uses Global for Requested by and 
Requested For, so I should see all users when I search on a last name correct? 

I don't, I only see a fraction of the amount of users I should see when 
searching on the last name (Miller for example).  I should see more than 100 
Millers, but I only see 5.  I compared all of them and I can't fine any rhyme 
or reason why I should be able to see them all. 

Seems like a really easy setting to set, but it's not giving me the results 
that I think I should see.  Even though we are set for Multi-Tenancy, we only 
have 1 company set up. 

I even tried adding the On Behalf Of Setting for our company (In addition to 
Global) and I'm still not able to view all the users with a last name of Miller 
when I do my search.

Plus, even though we have FTS enabled, the search box does not bring up 
ANYTHING when searching for miller.  Only Miller will bring back data. 

Anyone have any ideas?

Lisa Kemes
Remedy Consultant
Dev Technology Group
DLA Office: (717) 770-6437
Cell Phone: (717) 602-9460
lisa.ke...@devtechnology.com

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Re: Overlay on AST:BaseElement

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

We have overlaid AST:BaseElement and nothing has blown up yet.  :)

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Tuesday, July 28, 2015 7:45 PM
To: arslist@ARSLIST.ORG
Subject: Re: Overlay on AST:BaseElement

** 
I haven't specifically done this but since it is an Asset Management form and 
not a CMDB form you should be fine. That is what they tell me anyways :)

Jason

On Tue, Jul 28, 2015 at 4:10 PM, Andrew Hicox  wrote:


** 

Hi everyone.

Does anyone out there know of good reasons NOT to overlay 
AST:BaseElement?

The short story is that I need to see 'LastScanDate' from 
BMC.CORE:BMC_BaseElement, along side my asset data. 

AST:BaseElement seems like the natural place to do this, since it joins 
AST:Attributes and BMC.CORE:BMC_BaseElement. All I should need to do is create 
an overlay and bring in 'LastScanDate' from BMC.CORE:BMC_BaseElement ... super 
easy.

And in fact, I have done this on my dev box, and it SEEMS ok, but then 
I got to thinking about it ...

In the past, I made the horrendous mistake of overlaying 
BMC.CORE:BMC_BaseElement, and THAT truely hosed my system on upgrade (even 
though I deleted the overlay prior to upgrading). I'd hate to stumble into that 
sort of minefield again.

A quick search on communities didn't seem to turn up a whole lot, so I 
thought I'd ask here. 

Anyone have experience overlaying AST:BaseElement? Did it work out for 
you? Cause nightmares?

Thanks eveyone 

-Andy


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Re: Overlay an already Overlaid Form???

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

I'm looking at the form through migrator again and I don't see HPD:Help 
Desk__o1 anymore.  I know I saw it!!  Maybe it was in the middle of an update 
or something  I can't even begin to think why this was there at one point.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Friday, July 24, 2015 9:22 AM
To: arslist@ARSLIST.ORG
Subject: Re: Overlay an already Overlaid Form???

** 
even in the latest version of Remedy, there is not yet a concept of multiple 
overlayswhich is the only thing that I can think of that an __o1 would be 
hinting atI would personally do one of two thingsdelete the overlay 
altogether, and bring it back over from Dev importing base and overlay after 
verifying that the extra __o1 is goneor, if that would get rid of data you 
needcontact BMC and get their opinion on the topic :)

On Fri, Jul 24, 2015 at 7:16 AM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS 
 wrote:


It's o1 sorry, mistyped that.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Friday, July 24, 2015 9:11 AM
To: arslist@ARSLIST.ORG
Subject: Re: Overlay an already Overlaid Form???

**
not sure...but is it o1 or 01?

On Fri, Jul 24, 2015 at 6:12 AM, Kemes, Lisa A DLA CTR INFORMATION 
OPERATIONS  wrote:


I noticed when exporting our HPD:Help Desk form to a .def file 
that there is a HPD:Help Desk form,  a HPD:Help Desk__o form and a HPD:Help 
Desk__01 form.

We are on 8.1sp2 and I exported our overlaid HPD:Help Desk form 
with overlays over to a clean system (same version), but the developer only 
brought over the overlay.  We had some problems so he reimported the base and 
overlaid form.

Could that have caused this?  What does it mean to have a 
HPD:Help Desk__o1 form???

Lisa Kemes
Remedy Consultant
Dev Technology Group
DLA Office: (717) 770-6437   

Cell Phone: (717) 602-9460   

lisa.ke...@devtechnology.com


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Re: Overlay an already Overlaid Form???

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

It's o1 sorry, mistyped that.  

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Friday, July 24, 2015 9:11 AM
To: arslist@ARSLIST.ORG
Subject: Re: Overlay an already Overlaid Form???

** 
not sure...but is it o1 or 01?

On Fri, Jul 24, 2015 at 6:12 AM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS 
 wrote:


I noticed when exporting our HPD:Help Desk form to a .def file that 
there is a HPD:Help Desk form,  a HPD:Help Desk__o form and a HPD:Help Desk__01 
form.

We are on 8.1sp2 and I exported our overlaid HPD:Help Desk form with 
overlays over to a clean system (same version), but the developer only brought 
over the overlay.  We had some problems so he reimported the base and overlaid 
form.

Could that have caused this?  What does it mean to have a HPD:Help 
Desk__o1 form???

Lisa Kemes
Remedy Consultant
Dev Technology Group
DLA Office: (717) 770-6437  
Cell Phone: (717) 602-9460  
lisa.ke...@devtechnology.com


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Overlay an already Overlaid Form???

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

I noticed when exporting our HPD:Help Desk form to a .def file that there is a 
HPD:Help Desk form,  a HPD:Help Desk__o form and a HPD:Help Desk__01 form.

We are on 8.1sp2 and I exported our overlaid HPD:Help Desk form with overlays 
over to a clean system (same version), but the developer only brought over the 
overlay.  We had some problems so he reimported the base and overlaid form.

Could that have caused this?  What does it mean to have a HPD:Help Desk__o1 
form???

Lisa Kemes
Remedy Consultant
Dev Technology Group
DLA Office: (717) 770-6437
Cell Phone: (717) 602-9460
lisa.ke...@devtechnology.com

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Re: Getting duplicate survey mails for the Incidents when resolved/closed

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

Thank you!!

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson
Sent: Tuesday, July 07, 2015 12:27 PM
To: arslist@ARSLIST.ORG
Subject: Re: Getting duplicate survey mails for the Incidents when 
resolved/closed

Hi Lisa,
There is a "default" SRD that is used for the creation of the Service Request 
when an Incident is generated from Incident Management (and you have configured 
the Incident Rules to generate the Service Request).
This is the SRD that is in "Draft" status and named "Service Desk Incident".

On this request you can set a Survey which will be generated for every Incident 
created from IM directly. 

Kind Regards,
 
Carl Wilson
 


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION 
OPERATIONS
Sent: 07 July 2015 13:35
To: arslist@ARSLIST.ORG
Subject: Re: Getting duplicate survey mails for the Incidents when 
resolved/closed

I thought the only way to send a survey was through SRM, is there a way to turn 
on surveys for tickets that get created through an incident?  (not through 
SRM?).  I would love to know because I need to set that up.

Lisa

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Tuesday, July 07, 2015 6:16 AM
To: arslist@ARSLIST.ORG
Subject: Re: Getting duplicate survey mails for the Incidents when 
resolved/closed

Do you create a service request automatically when creating an incident or does 
the incident originate from SRM? If you have incident surveys turned on as well 
as a survey on the SRD, that may be why you get 2 surveys. 
Or... Are any other emails being duplicated? 

Sent from my iPhone

> On Jul 7, 2015, at 4:10 AM, Abhishek Anand  wrote:
> 
> Hi Team,
> 
> 
> 
> We are getting duplicate survey mails for the Incidents when
resolved/closed.
> 
> 
> 
> We are in ITSM 8.1.01 version on win platform.
> 
> 
> 
> Regards,
> 
> Abhishek Anand
> 
> __
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Re: Getting duplicate survey mails for the Incidents when resolved/closed

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

I thought the only way to send a survey was through SRM, is there a way to turn 
on surveys for tickets that get created through an incident?  (not through 
SRM?).  I would love to know because I need to set that up.

Lisa

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Tuesday, July 07, 2015 6:16 AM
To: arslist@ARSLIST.ORG
Subject: Re: Getting duplicate survey mails for the Incidents when 
resolved/closed

Do you create a service request automatically when creating an incident or does 
the incident originate from SRM? If you have incident surveys turned on as well 
as a survey on the SRD, that may be why you get 2 surveys. 
Or... Are any other emails being duplicated? 

Sent from my iPhone

> On Jul 7, 2015, at 4:10 AM, Abhishek Anand  wrote:
> 
> Hi Team,
> 
> 
> 
> We are getting duplicate survey mails for the Incidents when resolved/closed.
> 
> 
> 
> We are in ITSM 8.1.01 version on win platform.
> 
> 
> 
> Regards,
> 
> Abhishek Anand
> 
> __
> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
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Re: CMDB Data Migration 8.1.02

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

DDM has caused us major headaches as well.  How did you upgrade to 8.1.02?  In 
place? Apparently this is very import to BMC on how you upgrade whether or not 
DDM can be used successfully or not.

Lisa

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rafael Rodriguez
Sent: Saturday, June 06, 2015 2:25 AM
To: arslist@ARSLIST.ORG
Subject: Re: CMDB Data Migration 8.1.02

** 
Your best bet would be to use DDM although there are some minor issues but can 
be worked through as long as you understand how it works.

On Fri, May 15, 2015 at 11:11 AM, Michelle Grace  wrote:


Greetings All,

Has anyone had any success with data migration into CMDB 8.1.02 we have 
tried AIE, AI and Spoon to no avail. We can use Migrator but that has some 
issues because we can't migrate from/to a join. This is 7.6.03 to 8.1.02.

Thanks in advance for any assistance.
Michelle


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Allow Administrators to Update Their Own Record's Support Staff Field

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

New Idea:  https://communities.bmc.com/ideas/10393

For some reason (and I haven't found out why), if I want to update my people 
record from Support Staff = No to Support Staff = Yes, I have to have another 
administrator do it for me.  I checked the workflow on this and sure enough, 
it's set up this way for some reason.  Creating an idea to get this changed, so 
if you have the proper permissions, you can change this on your own record.

Lisa Kemes
Remedy Consultant
Dev Technology Group
DLA Office: (717) 770-6437
Cell Phone: (717) 602-9460
lisa.ke...@devtechnology.com

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Delete Surveys

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

My colleague created some test surveys that now I would like to get rid of.  
When I go to the Survey Configuration form (Application Administration, Custom 
Configuration, Service Request Management, Survey Configuration, I do a search 
on all Surveys and there are 4 of them (3 connected to - Global - and 1 
connected to our company) 

I only need one and I'd like to delete the rest.  I've already deleted all the 
questions but there is no option to delete or even be offline. 

One other question on Surveys, when I select one and I click on View there are 
4 fields for 4 questions, how does this differ to the questions that I create 
when using Manage Questions?

Thanks!
Lisa

Lisa Kemes
Remedy Consultant
Dev Technology Group
DLA Office: (717) 770-6437
Cell Phone: (717) 602-9460
lisa.ke...@devtechnology.com

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Re: Remedy 9

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

So anytime we need to restart AR System, it will be a restart of the java.exe 
service?

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of "Rüdiger Tams (priv)"
Sent: Thursday, May 21, 2015 3:42 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy 9

**
Hello,
 
there is one point I'd like to share:

Running BMC ARS 9 on Windows 2008, JAVA 7, I've investigated that the 
arserver.exe does not allocate the huge amount of memory any more.
Instead there is a java.exe that allocates approx. 2GB RAM now. Is this a step 
on the road to "pure Java ARS"?
 
If you have a monitoring on memory consumption of arserver.exe you now need an 
additional rule that monitors the memory consumption of this java.exe.

Additionally if you want to separate your installation into different tomcats 
you can have at least 4:
- Midtier default on http port 8080
- SmartReporting e.g. http port 8081
- Atrium CMDB WS (AXIS) e.g. http port 8082
- MyIT and SmartIT e.g. http port 8083

Regards
Rüdiger

"Adams, Peter"  hat am 20. Mai 2015 um 18:24 
geschrieben:



Remedy ITSM 9.0 release is certainly a bit more platform centric, if we 
leave Smart IT/MyIT out of the discussion for a second.  The platform 
modernization is a huge investment into the future of Remedy.

 

But there are a number of enhancements that are very relevant for the 
Service Desk for customers that use the mid-tier based UI. For example:

· Smart Reporting – the amazing new in-app reporting and 
dashboard technology that of course applies also to incident management (incl. 
many ootb reports).

· New application-level archiving allows customers to implement 
continuous archiving based on business policy, thus reducing e.g. the number of 
active incidents in the system. This will improve performance, search results, 
etc. – aside from being more compliant with data retention policies.

· FTS enhancements have significantly improved search 
performance, incl. when searching incidents and knowledge (more than 10 times 
in some cases).  New FTS architecture also improves high-availability.

· RESTful API for Remedy that allows to more easily access the 
incident management data.

So, those enhancements were not necessarily in the core Incident 
Management form/process, but very relevant to Service Desk personas and to the 
way how they work. And all of this available to Remedy ITSM users without any 
additional license fees.

 

What enhancements you’d like to see for the incident management 
form/process?  The Modern Service Desk is certainly something that BMC cares 
about very much, and I
Of course you can also post any suggestions for enhancements as Ideas 
in the BMC Remedy ITSM community 

 .

 

Peter

 

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Saji Philip
Sent: Wednesday, May 20, 2015 4:16 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy 9

 

**

Yeah, doing further research and trying out their trial on BMC.con, it 
seems it heavy on the Smart IT front.  Not much changes, I can see, from the 
classic Remedy IM.

We are going to upgrade a 'play' environment at our company.  Will let 
you know how it goes..

On May 20, 2015 5:29 AM, "Jarl Grøneng"  wrote:

**

Hi

 

 

Smart Reporting is a huge update.

 

Not much updates to Incident. They have removed the classic 
views.

 

 

--

J

 

2015-05-20 10:57 GMT+02:00 Jeff Lockemy :

**

 

Has anyone actually installed (or seen) Incident 
Management/Service Desk 9?  If so, aside from some AR System enhancements they 
added are there any notable updates?

 

They are marketing Remedy 9 with SmartIT, but frankly 
all I see is SmartIT and no Remedy.

 

Jeff

 

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock
Sent: Tuesday, May 19, 2015 3:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy 9

 

**

SmartIT is just a GUI front

Re: Delta Data Migration Tool vs RRRChive

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

Just another thing about Delta Migrator that's bugging me.  We've had some 
problems with it and produced a document to BMC about some of the issues (look 
to the Communities page where I'll be posting some "Tips and Tricks" that are 
not documented in the official BMC Docs about Delta Migrator).

So one of the things that they came back with is they are saying that we need 
to run Delta Migrator BEFORE we make any customizations to our Destination 
server (like overlays).  Well, what if you added 40 new fields to various forms 
in the source environment?  If we don't overlay those forms and add those 
fields, they would not come over in the Delta Migrator tool.

I sort of understand what they are saying that things might not map correctly, 
but then how do we get those fields migrated over?  Things that I'm still 
working on with BMC.

Have others that have experience with Delta Migrator tool move their 
customizations over first and THEN migrate data like us?

Thanks!

Lisa

  

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Wednesday, May 20, 2015 8:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: Delta Data Migration Tool vs RRRChive

Hi,

RRR|Chive does not know anything about differences in application versions.

It moved data readily between AR System Servers of different versions.

What exactly do you mean by "attributes"?

If fields from one form has been split up into different forms, or vice versa, 
it might be difficult to do an efficient migration of that data using
RRR|Chive.

If you have added/removed a field or two, or change the field id, you can 
define field-mappings, and skip-fields-lists, or just ask it to work on COMMON 
fields.

You can easily build logic to enrich/split data in the source/target 
environment with filters:
source-server-filter: Execute On = Get Entry, Run If: ($CLIENT-TYPE$ = )
target-server-filter: Execute On = Merge Entry, Run If: ($CLIENT-TYPE$ = )

Best Regards - Misi, RRR AB, http://rrr.se

> Misi,
>
> How does RRR|Chive handle moving from 7.6.04 SP5 to 8.1 SP2 and Attributes?
>
> Lisa
>
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
> Sent: Tuesday, May 19, 2015 4:02 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Delta Data Migration Tool vs RRRChive
>
> Hi,
>
> The API version is not really an issue. There are no new data types in 
> 8.1.2, so there is no issue.
>
> These are some differences:
> 1. RRR|Chive does not need a starting date, it will compare the modify 
> date on all records very efficiently, and move the delta only 2. 
> RRR|Chive only uses the Request ID as key 3. RRR|Chive can delete 
> records that has been deleted in the source 4. RRR|Chive can overwrite 
> records that has been updated manually in the target server, and for 
> example revert changes made during a test session
>
> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 
> 2011)
>
> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> Find these products, and many free tools and utilities, at http://rrr.se.
>
>> Hi,
>>
>> We are trying to configure the DDMT - and having trouble with the 
>> syntax for the config files. We were able to see differences, but not 
>> migrate successfully.
>>
>> We just want to migrate People data from one server to the next. We 
>> checked the RRRChive web page which shows this  works for API 7.6.4.
>> We are on 8.1.2.
>>
>> Which tool works better and is straightforward?
>>
>> _
>> _ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
>> "Where the Answers Are, and have been for 20 years"
>>
>
> __
> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
> "Where the Answers Are, and have been for 20 years"
>
>
> __
> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
> "Where the Answers Are, and have been for 20 years"
>

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Re: Delta Data Migration Tool vs RRRChive

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

Thanks Misi!

We've had some problems with Delta Migrator going from 7.6.04 SP5 to 8.1 SP2 
and one of the problems was that it took all records in the Base Element form 
and created records on the AST:Attribute form (which is new on 8.1 SP2).  The 
problem is that if you have more than one data set, it doesn't care, it just 
creates a record for each record off your base element form.  So if you have a 
record in the Sandbox, BMC.ASSET and ADDM for example, 3 records would be 
created on the AST:Attribute form, not one.

It's a pain to clean it up afterwards.  So I was just wondering if RRR|Chive 
did anything thing differently.  But now I'm understanding that it's a one to 
one migrator tool (which Delta Migrator is as well, they just have some extra 
instructions when going from one version to another at some points).

I personally like RRR|Chive better when I worked with it before, very easy to 
understand and use (I haven't used it in a while and didn't know if there were 
any changes to it since the last time I used it), but it wasn't up to me on 
what tool to use this time.  :(

Also, I'm working on a DoD contract and I have a hard time convincing them on 
using software that is created from an outside the US company, which is a real 
bummer because I would LOVE to use RRR|Chive for the delete feature (where it 
can delete records that has been deleted in the source) which is sorely lacking 
in Delta Migrator.   

Lisa

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Wednesday, May 20, 2015 8:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: Delta Data Migration Tool vs RRRChive

Hi,

RRR|Chive does not know anything about differences in application versions.

It moved data readily between AR System Servers of different versions.

What exactly do you mean by "attributes"?

If fields from one form has been split up into different forms, or vice versa, 
it might be difficult to do an efficient migration of that data using
RRR|Chive.

If you have added/removed a field or two, or change the field id, you can 
define field-mappings, and skip-fields-lists, or just ask it to work on COMMON 
fields.

You can easily build logic to enrich/split data in the source/target 
environment with filters:
source-server-filter: Execute On = Get Entry, Run If: ($CLIENT-TYPE$ = )
target-server-filter: Execute On = Merge Entry, Run If: ($CLIENT-TYPE$ = )

Best Regards - Misi, RRR AB, http://rrr.se

> Misi,
>
> How does RRR|Chive handle moving from 7.6.04 SP5 to 8.1 SP2 and Attributes?
>
> Lisa
>
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
> Sent: Tuesday, May 19, 2015 4:02 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Delta Data Migration Tool vs RRRChive
>
> Hi,
>
> The API version is not really an issue. There are no new data types in 
> 8.1.2, so there is no issue.
>
> These are some differences:
> 1. RRR|Chive does not need a starting date, it will compare the modify 
> date on all records very efficiently, and move the delta only 2. 
> RRR|Chive only uses the Request ID as key 3. RRR|Chive can delete 
> records that has been deleted in the source 4. RRR|Chive can overwrite 
> records that has been updated manually in the target server, and for 
> example revert changes made during a test session
>
> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 
> 2011)
>
> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> Find these products, and many free tools and utilities, at http://rrr.se.
>
>> Hi,
>>
>> We are trying to configure the DDMT - and having trouble with the 
>> syntax for the config files. We were able to see differences, but not 
>> migrate successfully.
>>
>> We just want to migrate People data from one server to the next. We 
>> checked the RRRChive web page which shows this  works for API 7.6.4.
>> We are on 8.1.2.
>>
>> Which tool works better and is straightforward?
>>
>> _
>> _ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
>> "Where the Answers Are, and have been for 20 years"
>>
>
> __
> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
> "Where the Answers Are, and have been for 20 years"
>
>
> __
> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
> "Where the Answers Are, and have been for 20 years"
>

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Re: Remedy 9

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

There's a good webinar about Remedy Version 9:  
https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2015/04/01/connect-with-remedy-remedy-version-90-smart-beautiful-powerful-webinar

Lisa

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Saji Philip
Sent: Wednesday, May 20, 2015 7:16 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy 9

** 

Yeah, doing further research and trying out their trial on BMC.con, it seems it 
heavy on the Smart IT front.  Not much changes, I can see, from the classic 
Remedy IM.

We are going to upgrade a 'play' environment at our company.  Will let you know 
how it goes..

On May 20, 2015 5:29 AM, "Jarl Grøneng"  wrote:


** 
Hi


Smart Reporting is a huge update.

Not much updates to Incident. They have removed the classic views.


--
J

2015-05-20 10:57 GMT+02:00 Jeff Lockemy :


** 

 

Has anyone actually installed (or seen) Incident 
Management/Service Desk 9?  If so, aside from some AR System enhancements they 
added are there any notable updates?

 

They are marketing Remedy 9 with SmartIT, but frankly all I see 
is SmartIT and no Remedy.

 

Jeff

 

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock
Sent: Tuesday, May 19, 2015 3:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy 9

 

** 

SmartIT is just a GUI front-end for ITSM, it was introduced 
before Remedy v9 was released. Consider SmartIT an alternative interface to 
ITSM as compared to the standard mid-tier interface if you will. I believe a 
new version of SmartIT was released along with the latest release of ITSM 9 but 
I am not positive on that.

 

SmartIT only works with the ITSM suite so it won’t help if you 
are just running AR System custom applications (no matter what version).

 

-Rick

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Saji Philip
Sent: Tuesday, May 19, 2015 12:06 PM
To: arslist@ARSLIST.ORG
Subject: Remedy 9

 

** 

Not sure if anyone knows.  But I noticed Remedy9 being more 
mobile based and a friendly customer oriented GUI.  In saying that.  Is this 
Smart IT?  Or is Smart IT more for pre 9 and Remedy9 is already integrated with 
Smart IT?  Or is Remedy9 totally different?

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

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Re: Delta Data Migration Tool vs RRRChive

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

Misi,

How does RRR|Chive handle moving from 7.6.04 SP5 to 8.1 SP2 and Attributes?

Lisa

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Tuesday, May 19, 2015 4:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: Delta Data Migration Tool vs RRRChive

Hi,

The API version is not really an issue. There are no new data types in 8.1.2, 
so there is no issue.

These are some differences:
1. RRR|Chive does not need a starting date, it will compare the modify date on 
all records very efficiently, and move the delta only 2. RRR|Chive only uses 
the Request ID as key 3. RRR|Chive can delete records that has been deleted in 
the source 4. RRR|Chive can overwrite records that has been updated manually in 
the target server, and for example revert changes made during a test session

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> Hi,
>
> We are trying to configure the DDMT - and having trouble with the 
> syntax for the config files. We were able to see differences, but not 
> migrate successfully.
>
> We just want to migrate People data from one server to the next. We 
> checked the RRRChive web page which shows this  works for API 7.6.4.
> We are on 8.1.2.
>
> Which tool works better and is straightforward?
>
> __
> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
> "Where the Answers Are, and have been for 20 years"
>

___
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Analytics in 8.1SP2

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

BMC has changed the way the Analytics universe is built and is telling us we 
have to modify database views to make custom fields reportable in Analytics for 
ITSM.  

Is this true?

Lisa Kemes
Remedy Consultant
Dev Technology Group
DLA Office: (717) 770-6437
Cell Phone: (717) 602-9460
lisa.ke...@devtechnology.com

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Re: AST:Attributes Records Not Being Updated

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

This also happens if you created a CI through the ADDM tool and it merged into 
the BMC.ASSET dataset.  If the customer were then to make updates to the CI in 
Asset Management Console, the system has to create a CI in the Sandbox dataset 
first.  Since there was no Sandbox to begin with the 
ASI:SHR:All_PushToAssetAttribute is skipped and the updates are lost.

Lisa

-Original Message-
From: Kemes, Lisa A DLA CTR INFORMATION OPERATIONS 
Sent: Tuesday, May 12, 2015 10:42 AM
To: arslist@ARSLIST.ORG
Subject: AST:Attributes Records Not Being Updated

Hello fellow Developers!

We are on 8.1 SP2.  Is anyone else on 8.1SP2 Asset management with Sandbox 
turned off?  Do you experience the same problems?

We had to turn off our sandbox for a while because of some problems and that 
let to CI's being added to BMC.ASSET directly (with no BMC.Asset.Sandbox 
records). 

We have since turned sandbox back on. 

Since then when we try to update a CI's Status Reason, Asset ID (anything 
that's on the AST:Attributes form), the system needs to create a sandbox record 
(no problem) but then it does not update the AST:Attribute form with the new 
data (like status reason, or AssetID).   It DOES create a new Sandbox record 
and if we try to change it a 2nd time it comes through. 

I think it has to do with this filter: ASI:SHR:All_PushToAssetAttribute.  It 
fails if it sees another AST:Attribute record with the same Recon ID.  The 
Qualification is: ($SCHEMA$ != $NULL$) AND ('zTmp Related Rec IDs' = $NULL$). 

Lisa Kemes
Remedy Consultant
Dev Technology Group
DLA Office: (717) 770-6437
Cell Phone: (717) 602-9460
lisa.ke...@devtechnology.com

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AST:Attributes Records Not Being Updated

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

Hello fellow Developers!

We are on 8.1 SP2.  Is anyone else on 8.1SP2 Asset management with Sandbox 
turned off?  Do you experience the same problems?

We had to turn off our sandbox for a while because of some problems and that 
let to CI's being added to BMC.ASSET directly (with no BMC.Asset.Sandbox 
records). 

We have since turned sandbox back on. 

Since then when we try to update a CI's Status Reason, Asset ID (anything 
that's on the AST:Attributes form), the system needs to create a sandbox record 
(no problem) but then it does not update the AST:Attribute form with the new 
data (like status reason, or AssetID).   It DOES create a new Sandbox record 
and if we try to change it a 2nd time it comes through. 

I think it has to do with this filter: ASI:SHR:All_PushToAssetAttribute.  It 
fails if it sees another AST:Attribute record with the same Recon ID.  The 
Qualification is: ($SCHEMA$ != $NULL$) AND ('zTmp Related Rec IDs' = $NULL$). 

Lisa Kemes
Remedy Consultant
Dev Technology Group
DLA Office: (717) 770-6437
Cell Phone: (717) 602-9460
lisa.ke...@devtechnology.com

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Re: Delta Migration and AST:Attributes Form

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

Thanks Aditya,

We also found this:  KA417949.  It's related to problems with Reconciliation 
after DDM runs.

It would have been nice if they reference these problems in their main 
documentation.  Then we wouldn't have had to spend hours wondering why 
Reconciliation doesn't work, moving CI's out of In Inventory doesn't work and  
why we couldn't relate a WO to an Incident.

BMC comes back with "Well it works for us."  Which is getting very frustrating.

Look for a "Tips and Tricks" document on the communities from me about all the 
problems we have run into with DDM.  I'll post the link here when it's 
completed. 

3 weeks after our initial DDM run we are STILL finding problems.  

Lisa

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Aditya Shrivastava
Sent: Thursday, May 07, 2015 12:23 PM
To: arslist@ARSLIST.ORG
Subject: Re: Delta Migration and AST:Attributes Form

** 
Hi Guys,

Even we had same experience post DDM run.
Fortunately thsi has been loddeg as defect and there is a workaround and steps 
to fix these issues caused via DDM run as well as UDM.
There is a blog which explains about the new architecture of Asset forms 
AST:Attributes and related information.
Please check the following:
KA418342 - Caused due to DDM
SW00460222 - Caused due to UDM

Blog
https://communities.bmc.com/community/bmcdn/bmc_it_service_support/bmc_asset_management/blog/2014/04/08/the-pulse-allowing-users-to-override-discovered-asset-data

Regards,
Aditya Shrivastava

On Sat, May 2, 2015 at 3:46 AM, Jamie  wrote:


We ran into this while using DDM, but before we went live with our 
upgrade.  The issue is that the DDM scripts are using instance ID to migrate 
the data and never finds a match so it creates a duplicate record.  If you were 
to modify the DDM script to use Recon ID instead, I believe that will help you 
going forward.  There is still a slight risk that DDM migrates the record from 
the other data set, because there is no logic that says to only migrate the 
BMC.Asset record to AST:Atriubtes, however in most cases your BMC.Asset entry 
is likely to be the one with the latest update so that will likely be the one 
to be sent across last.

As far as fixing the duplicates, I tried to go through my old emails to 
see what exactly we did and I couldn't find anything.  Trying to remember from 
my memory, I believe I wrote a script to find which entry in the AST:Attributes 
table matched the record in the BMC.Asset and then deleted the others.



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Re: CMDB Question

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

Did you pull those fields onto the Computer System form?  If you did, you might 
have to delete them off that form first.

Lisa

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Koyb P. Liabt
Sent: Friday, May 01, 2015 2:42 PM
To: arslist@ARSLIST.ORG
Subject: CMDB Question

** 
***
We were having technical issues with the CMDB so we did not use the Class 
Manager. In Best Practice mode, we added character fields to the BaseElement 
temporarily, and now we are getting errors that the field are referencing 
"Computer System." 
 
** 

I'm 99% sure that you are not 'allowed' to overlay CMDB forms...it breaks 
things...fyibut, when you say you aren't able...are you in best practice 
mode?...what sort of error do you get?

Are you getting any errors?  What version are you on?  And did you create these 
custom fields via the Class Manager? 
 

** 

>From what I recall...

 

View overlays are the only acceptable overlay on CMDB forms. That will not 
affect the data model and/or workflow; it is done if you need to pretty up the 
UI of a CMDB form (add trim/buttons, adjust field layout). If you make 
structural changes to CMDB forms in Best Practice mode (in an overlay) it will 
not only throw the metadata out of whack but the CMDB plugins/clients will not 
see the changes. The CMDB plugins/clients (RE, NE, etc.) only look at Base mode 
because all CMDB changes should be done via the class manager which results in 
changes in Base (loosely they are managed by BMC code even though a customer 
made the change).

 

Beyond that there are a few circumstances that the class manager cannot 
currently handle and need to be done via Dev Studio. This is a rare case where 
non-BMC people are advised to make the change in Base mode (regarding the 
delete overlay verbiage discussed over the last week, this is a valid reason to 
work in Base mode). I recommend if you think you have a CMDB situation where 
you need to make a change in Base mode consult with BMC first to confirm.

 

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Adding the VIP to the Incident Management Console

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

I'm trying to add the VIP field to the Incident Management Console.  

This is very easy with other fields that I wanted to add to this table (the 
z2TH Incidents table).  Essentially, if it's on the HPD:CFG_IncidentWatchList 
form, you should be able to add it to the Incident management Console.

The VIP field is on the HPD:CFG_IncidentWatchList and the HPD:IncidentInterface 
form, but when I try to add it to the z2TH Incidents table on the HPD:Incident 
Management Console form, I'm not able to find it.  Again, I can see it on the 
HPD:CFG_IncidentWatchList and the HPD:IncidentInterface form.  I was able to 
add the Submit Date to this table, but not VIP?

Has anyone run into this before?  We are on 8.1 SP2 ITSM.

Lisa Kemes
Remedy Consultant
Dev Technology Group
DLA Office: (717) 770-6437
Cell Phone: (717) 602-9460
lisa.ke...@devtechnology.com

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Re: CMDB Question

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

Are you getting any errors?  What version are you on?  And did you create these 
custom fields via the Class Manager?

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Koyb P. Liabt
Sent: Friday, May 01, 2015 11:54 AM
To: arslist@ARSLIST.ORG
Subject: CMDB Question

** 
Hi,
 
I added some custom fields via an overlay to Base Element.  For some reason, I 
am unable to delete the overlay and remove the fields.  Does anyone know why?
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Re: Delta Migration and AST:Attributes Form

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

Well that's horrible.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Peter Romain
Sent: Wednesday, April 29, 2015 5:10 PM
To: arslist@ARSLIST.ORG
Subject: Re: Delta Migration and AST:Attributes Form

We had the same issue - DDM creates multiple AST:Attribute records. You need to 
delete some of them leaving just one that is related to the CI via the recon ID.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION 
OPERATIONS
Sent: 29 April 2015 22:00
To: arslist@ARSLIST.ORG
Subject: Re: Delta Migration and AST:Attributes Form

Sorry, I meant AST:ComputerSystem when referring to the Computer System CI.

Lisa

-Original Message-
From: Kemes, Lisa A DLA CTR INFORMATION OPERATIONS
Sent: Wednesday, April 29, 2015 3:59 PM
To: arslist@ARSLIST.ORG
Subject: Delta Migration and AST:Attributes Form

I'm not sure if this is a bug, but we have a BMC.ASSET.SANDBOX, BMC.ADDM and 
BMC.ASSET dataset.

So in the BMC.CORE:BMC_BaseElement form on 7.6.04, there are 3 records (one in 
each dataset). They all have the same Recon ID but different Instance ID's. 
When I take a look at the CI in Asset Management (on the 
BMC.CORE:BMC_ComputerSystem form) I only see one record (this is correct).

When we migrated from 7.6.04 over to 8.1 SP2, we now have the new 
AST:Attributes form.  So there are 3 records in the BMC.CORE:BMC_BaseElement 
form, and 3 records in the AST:Attributes form.  But when I go to the CI in 
Asset Mangement (BMC.CORE:BMC_ComputerSystem) I see all three records.  I 
should only see one (in our 'golden' data set of BMC.ASSET).

Has anyone run into this?

Lisa Kemes
Remedy Consultant
Dev Technology Group
DLA Office: (717) 770-6437
Cell Phone: (717) 602-9460
lisa.ke...@devtechnology.com


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Re: Delta Migration and AST:Attributes Form

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

Sorry, I meant AST:ComputerSystem when referring to the Computer System CI.

Lisa

-Original Message-
From: Kemes, Lisa A DLA CTR INFORMATION OPERATIONS 
Sent: Wednesday, April 29, 2015 3:59 PM
To: arslist@ARSLIST.ORG
Subject: Delta Migration and AST:Attributes Form

I'm not sure if this is a bug, but we have a BMC.ASSET.SANDBOX, BMC.ADDM and 
BMC.ASSET dataset.

So in the BMC.CORE:BMC_BaseElement form on 7.6.04, there are 3 records (one in 
each dataset). They all have the same Recon ID but different Instance ID's. 
When I take a look at the CI in Asset Management (on the 
BMC.CORE:BMC_ComputerSystem form) I only see one record (this is correct).

When we migrated from 7.6.04 over to 8.1 SP2, we now have the new 
AST:Attributes form.  So there are 3 records in the BMC.CORE:BMC_BaseElement 
form, and 3 records in the AST:Attributes form.  But when I go to the CI in 
Asset Mangement (BMC.CORE:BMC_ComputerSystem) I see all three records.  I 
should only see one (in our 'golden' data set of BMC.ASSET).

Has anyone run into this?

Lisa Kemes
Remedy Consultant
Dev Technology Group
DLA Office: (717) 770-6437
Cell Phone: (717) 602-9460
lisa.ke...@devtechnology.com

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Delta Migration and AST:Attributes Form

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

I'm not sure if this is a bug, but we have a BMC.ASSET.SANDBOX, BMC.ADDM and 
BMC.ASSET dataset.

So in the BMC.CORE:BMC_BaseElement form on 7.6.04, there are 3 records (one in 
each dataset). They all have the same Recon ID but different Instance ID's. 
When I take a look at the CI in Asset Management (on the 
BMC.CORE:BMC_ComputerSystem form) I only see one record (this is correct).

When we migrated from 7.6.04 over to 8.1 SP2, we now have the new 
AST:Attributes form.  So there are 3 records in the BMC.CORE:BMC_BaseElement 
form, and 3 records in the AST:Attributes form.  But when I go to the CI in 
Asset Mangement (BMC.CORE:BMC_ComputerSystem) I see all three records.  I 
should only see one (in our 'golden' data set of BMC.ASSET).

Has anyone run into this?

Lisa Kemes
Remedy Consultant
Dev Technology Group
DLA Office: (717) 770-6437
Cell Phone: (717) 602-9460
lisa.ke...@devtechnology.com

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Re: How to - Remove all Overlays from a Form

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

Created new idea if you would like to vote for it:

https://communities.bmc.com/ideas/10022

Thanks everyone!

Lisa

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Harsh
Sent: Monday, April 27, 2015 10:46 AM
To: arslist@ARSLIST.ORG
Subject: Re: How to - Remove all Overlays from a Form

** 

Yes William,

Sometime it really do paranormal activity like forms overlay from backend 
doesn't get deleted and makes the form corrupted then really it's such a pain 
to delete the overlay references from database to restore the base form. Even 
backup doesn't works in that case.

Regards,
Harsh


On Mon 27 Apr, 2015 8:06 pm William Rentfrow  wrote:


That's a good nomination for a product upgrade.  In BP mode the delete 
really should be "Delete all overlays".

You should put that in the communities - I'd upvote it.  Even though I 
know it's only going to delete the overlays I REALLY dislike clicking the 
delete.  I normally make a backup first just due to paranoia/experience (pick 
one :)

William Rentfrow
wrentf...@stratacominc.com
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION 
OPERATIONS
Sent: Monday, April 27, 2015 9:23 AM
To: arslist@ARSLIST.ORG
Subject: Re: How to - Remove all Overlays from a Form

Then when in Best Practice, can the Delete be called Delete Overlay?  
That seems so easy to do and assures us that we would be deleting the overlay 
and not the form.  Sometimes I'm in Base and mean to be in Best Practice (doing 
research or something).

Lisa

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hullule, Kiran
Sent: Monday, April 27, 2015 6:22 AM
To: arslist@ARSLIST.ORG
Subject: Re: How to - Remove all Overlays from a Form

**

Update: I did talk to product development team in this regards, 
developers mentioned that , whatever we do within Best Practice Customization 
Mode is all overlay, so whatever the options you see, add/delete/create etc . 
they are only applicable to the overlay objects.. if the object/s  is/are 
non-overlay then you won’t see delete option unless you are in Base mode. This 
being the reason there is no need to label the options explicitly for overlay 
as a person who is dealing with developer studio know what he/she is doing and 
what is the significance of each mode.



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: 23 April 2015 20:30
To: arslist@ARSLIST.ORG
Subject: Re: How to - Remove all Overlays from a Form



**

That would be great!



I am glad to see I am not alone in thinking there should be difference 
verbiage. I mentioned it in either the 7.6.03 (before it was pulled from that 
version) or 7.6.04 beta; before this features was GA but it went forward as is.


    
    On Thu, Apr 23, 2015 at 6:37 AM, Kemes, Lisa A DLA CTR INFORMATION 
OPERATIONS  wrote:

Wow thanks Kiran!  That would be great!


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hullule, Kiran
Sent: Thursday, April 23, 2015 4:34 AM
To: arslist@ARSLIST.ORG
Subject: Re: How to - Remove all Overlays from a Form

I am providing this feedback to our development team to see if 
this enhancement can be incorporated in developer studio.
I will update you all.

Regards
Kiran
BMC Software
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION 
OPERATIONS
Sent: 22 April 2015 22:05
To: arslist@ARSLIST.ORG
Subject: Re: How to - Remove all Overlays from a Form

It looks like "Delete" with no "overlay" label.

It's really scary when I delete an overlay using this, because 
I'm always scared that I'm going to be deleting the form.  But if it's 
overlaid, then you will only be deleting the overlay of the form.

Lisa

 

Re: How to - Remove all Overlays from a Form

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

Then when in Best Practice, can the Delete be called Delete Overlay?  That 
seems so easy to do and assures us that we would be deleting the overlay and 
not the form.  Sometimes I'm in Base and mean to be in Best Practice (doing 
research or something).

Lisa

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hullule, Kiran
Sent: Monday, April 27, 2015 6:22 AM
To: arslist@ARSLIST.ORG
Subject: Re: How to - Remove all Overlays from a Form

** 

Update: I did talk to product development team in this regards, developers 
mentioned that , whatever we do within Best Practice Customization Mode is all 
overlay, so whatever the options you see, add/delete/create etc . they are only 
applicable to the overlay objects.. if the object/s  is/are non-overlay then 
you won’t see delete option unless you are in Base mode. This being the reason 
there is no need to label the options explicitly for overlay as a person who is 
dealing with developer studio know what he/she is doing and what is the 
significance of each mode. 

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: 23 April 2015 20:30
To: arslist@ARSLIST.ORG
Subject: Re: How to - Remove all Overlays from a Form

 

** 

That would be great!

 

I am glad to see I am not alone in thinking there should be difference 
verbiage. I mentioned it in either the 7.6.03 (before it was pulled from that 
version) or 7.6.04 beta; before this features was GA but it went forward as is.

 

On Thu, Apr 23, 2015 at 6:37 AM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS 
 wrote:

Wow thanks Kiran!  That would be great!


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hullule, Kiran
Sent: Thursday, April 23, 2015 4:34 AM
To: arslist@ARSLIST.ORG
Subject: Re: How to - Remove all Overlays from a Form

I am providing this feedback to our development team to see if this 
enhancement can be incorporated in developer studio.
I will update you all.

Regards
Kiran
BMC Software
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION 
OPERATIONS
Sent: 22 April 2015 22:05
To: arslist@ARSLIST.ORG
Subject: Re: How to - Remove all Overlays from a Form

It looks like "Delete" with no "overlay" label.

It's really scary when I delete an overlay using this, because I'm 
always scared that I'm going to be deleting the form.  But if it's overlaid, 
then you will only be deleting the overlay of the form.

Lisa

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of San Diego
Sent: Wednesday, April 22, 2015 11:41 AM
To: arslist@ARSLIST.ORG
Subject: Re: How to - Remove all Overlays from a Form

**

Sorry, while creating overlay is in the form menu, delete form overlay 
is NOT, else I would not have posted.  Thanks, though.

On Apr 22, 2015 10:38 AM, "Hullule, Kiran"  
wrote:


 create and delete view overlay option can be found under Form 
menu -- deleting the view will only delete the overlay of the view.

hth

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tim Genworth
Sent: 22 April 2015 20:25
To: arslist@ARSLIST.ORG
Subject: How to - Remove all Overlays from a Form

How do I remove all view and permission overlays from a form?  
I'm in Dev Studio and don't see a command or function for doing so.  I could 
manually remove permissions, but the view overlay appears to be permanent???

TIA


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Re: How to - Remove all Overlays from a Form

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

Wow thanks Kiran!  That would be great!

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hullule, Kiran
Sent: Thursday, April 23, 2015 4:34 AM
To: arslist@ARSLIST.ORG
Subject: Re: How to - Remove all Overlays from a Form

I am providing this feedback to our development team to see if this enhancement 
can be incorporated in developer studio.
I will update you all.

Regards
Kiran
BMC Software
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION 
OPERATIONS
Sent: 22 April 2015 22:05
To: arslist@ARSLIST.ORG
Subject: Re: How to - Remove all Overlays from a Form

It looks like "Delete" with no "overlay" label.

It's really scary when I delete an overlay using this, because I'm always 
scared that I'm going to be deleting the form.  But if it's overlaid, then you 
will only be deleting the overlay of the form.

Lisa

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of San Diego
Sent: Wednesday, April 22, 2015 11:41 AM
To: arslist@ARSLIST.ORG
Subject: Re: How to - Remove all Overlays from a Form

** 

Sorry, while creating overlay is in the form menu, delete form overlay is NOT, 
else I would not have posted.  Thanks, though.

On Apr 22, 2015 10:38 AM, "Hullule, Kiran"  wrote:


 create and delete view overlay option can be found under Form menu -- 
deleting the view will only delete the overlay of the view.

hth

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tim Genworth
Sent: 22 April 2015 20:25
To: arslist@ARSLIST.ORG
Subject: How to - Remove all Overlays from a Form

How do I remove all view and permission overlays from a form?  I'm in 
Dev Studio and don't see a command or function for doing so.  I could manually 
remove permissions, but the view overlay appears to be permanent???

TIA


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Re: How to - Remove all Overlays from a Form

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

It looks like "Delete" with no "overlay" label.

It's really scary when I delete an overlay using this, because I'm always 
scared that I'm going to be deleting the form.  But if it's overlaid, then you 
will only be deleting the overlay of the form.

Lisa

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of San Diego
Sent: Wednesday, April 22, 2015 11:41 AM
To: arslist@ARSLIST.ORG
Subject: Re: How to - Remove all Overlays from a Form

** 

Sorry, while creating overlay is in the form menu, delete form overlay is NOT, 
else I would not have posted.  Thanks, though.

On Apr 22, 2015 10:38 AM, "Hullule, Kiran"  wrote:


 create and delete view overlay option can be found under Form menu -- 
deleting the view will only delete the overlay of the view.

hth

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tim Genworth
Sent: 22 April 2015 20:25
To: arslist@ARSLIST.ORG
Subject: How to - Remove all Overlays from a Form

How do I remove all view and permission overlays from a form?  I'm in 
Dev Studio and don't see a command or function for doing so.  I could manually 
remove permissions, but the view overlay appears to be permanent???

TIA


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Delta Migrator

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

Should I be able to kick off Delta Migrator and not worry about doing the 
foundation first, etc?  Will Delta Migrator do all that for me, if I select all 
the checkboxes?  Or should I do it in a more organized manner?

Lisa Kemes
Remedy Consultant
Dev Technology Group
DLA Office: (717) 770-6437
Cell Phone: (717) 602-9460
lisa.ke...@devtechnology.com

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AST:BulkUpdate-Display

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

I updated the Asset Table on this form to include a field that is now on the 
Attributes form.  How in the world can I get this same field added to this 
table?  It seems like I can only choose from the fields off of the 
BMC.CORE:BMC_BaseElement table.

Has anyone figured this out?

Lisa Kemes
Remedy Consultant
Dev Technology Group
DLA Office: (717) 770-6437
Cell Phone: (717) 602-9460
lisa.ke...@devtechnology.com

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8.1 Wiping out Relationships when a CI is Moved to In Inventory

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

I'm surprised that nobody else is feeling any struggles to the new 8.1 OOB 
workflow that deletes all People relationships when a CI is moved to In 
Inventory.  Surely (don't call me Shirley!) the CI is still supported by or 
owned by a Support Group or Organization and this usually doesn't go away if In 
Inventory does it?  Our customer is requesting that these relationships do not 
get touched when a CI is moved to In Inventory.

Do most people just not use In Inventory?  It's really horrible and has  caused 
lots of problems for us.  We have fixed many bugs for BMC on our own in 
relation to this.  

My previous Post:
Does anyone else struggle with this in 8.1?  Why would all relationships get 
wiped out when a CI is moved to In Inventory? 

Lisa Kemes
Remedy Consultant
Dev Technology Group
DLA Office: (717) 770-6437
Cell Phone: (717) 602-9460
lisa.ke...@devtechnology.com

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Re: CI Relationships

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

Brian,

Very interesting.  I'll look into this more.  

Lisa


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brian Goralczyk
Sent: Monday, March 02, 2015 2:31 PM
To: arslist@ARSLIST.ORG
Subject: Re: CI Relationships

** 
Maybe it should be a view in the db?  Seems that it would be an easier way to 
set it up.  Of course that all depends on your db comfort level.

Without getting the field and form names it would simply be:

select c.ci, u.used_by, m.managed_by, o.owned_by from ci_form c, used_by_form 
u, managed_by_form m, owned_by_form o where c.key = u.key and c.key = u.key and 
c.key = m.key

Hope that helps.

Brian Goralczyk
Phone 574-643-1144
Email bgoralc...@gmail.com

On Mon, Mar 2, 2015 at 2:15 PM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS 
 wrote:


I love this blog and the author (great guy!) but this still doesn't get 
me what I need.  I need to have a report that each row is a ci and on each row 
you have the Used by, Managed by and Owned by info on one record.  I don't 
think it's possible.  It will have to be customized, which we did customize, 
but it's ugly and that was pre-analytics.

Lisa

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jarl Grøneng
Sent: Monday, March 02, 2015 1:48 PM
To: arslist@ARSLIST.ORG
Subject: Re: CI Relationships

**
Hi

This may help you out:

https://communities.bmc.com/community/bmcdn/bmc_it_service_support/bmc_asset_management/blog/2013/08/07/the-pulse-getting-the-most-out-of-your-ci-people-relationships

--
J

2015-03-02 19:22 GMT+01:00 Kemes, Lisa A DLA CTR INFORMATION OPERATIONS 
:


For some reason, our customer wants to see all CI relationships 
(Owned by, Used by, etc) on one row in a report, so we have a TON of 
customizations to create one record for each CI with all these relationships on 
it.

I've proposed using Analytics (we have this and use it) for 
this but it wouldn't be on one row.

Does anyone else have this need that has been able to provide 
this type of report out of the box without customizations?

Lisa Kemes
Remedy Consultant
Dev Technology Group
DLA Office: (717) 770-6437   

Cell Phone: (717) 602-9460   


lisa.ke...@devtechnology.com


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Re: CI Relationships

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

I love this blog and the author (great guy!) but this still doesn't get me what 
I need.  I need to have a report that each row is a ci and on each row you have 
the Used by, Managed by and Owned by info on one record.  I don't think it's 
possible.  It will have to be customized, which we did customize, but it's ugly 
and that was pre-analytics.

Lisa

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jarl Grøneng
Sent: Monday, March 02, 2015 1:48 PM
To: arslist@ARSLIST.ORG
Subject: Re: CI Relationships

** 
Hi

This may help you out:
https://communities.bmc.com/community/bmcdn/bmc_it_service_support/bmc_asset_management/blog/2013/08/07/the-pulse-getting-the-most-out-of-your-ci-people-relationships

--
J

2015-03-02 19:22 GMT+01:00 Kemes, Lisa A DLA CTR INFORMATION OPERATIONS 
:


For some reason, our customer wants to see all CI relationships (Owned 
by, Used by, etc) on one row in a report, so we have a TON of customizations to 
create one record for each CI with all these relationships on it.

I've proposed using Analytics (we have this and use it) for this but it 
wouldn't be on one row.

Does anyone else have this need that has been able to provide this type 
of report out of the box without customizations?

Lisa Kemes
Remedy Consultant
Dev Technology Group
DLA Office: (717) 770-6437  
Cell Phone: (717) 602-9460  
lisa.ke...@devtechnology.com


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Re: CI Relationships

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

That information is there, but not in one record.  So if you have 3 
relationships to a CI, it will be 3 records.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Monday, March 02, 2015 1:27 PM
To: arslist@ARSLIST.ORG
Subject: Re: CI Relationships

** 

I think that's in the Asset people Form.  

Rick

On Mar 2, 2015 10:23 AM, "Kemes, Lisa A DLA CTR INFORMATION OPERATIONS" 
 wrote:


For some reason, our customer wants to see all CI relationships (Owned 
by, Used by, etc) on one row in a report, so we have a TON of customizations to 
create one record for each CI with all these relationships on it.

I've proposed using Analytics (we have this and use it) for this but it 
wouldn't be on one row.

Does anyone else have this need that has been able to provide this type 
of report out of the box without customizations?

Lisa Kemes
Remedy Consultant
Dev Technology Group
DLA Office: (717) 770-6437  
Cell Phone: (717) 602-9460  
lisa.ke...@devtechnology.com


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8.1 Wiping out Relationships when a CI is Moved to In Inventory

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

Does anyone else struggle with this in 8.1?  Why would all relationships get 
wiped out when a CI is moved to In Inventory?  

Lisa Kemes
Remedy Consultant
Dev Technology Group
DLA Office: (717) 770-6437
Cell Phone: (717) 602-9460
lisa.ke...@devtechnology.com

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Re: CI Relationships

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

Sorry, meant to say we are on 8.1 SP2 ITSM.

Lisa

-Original Message-
From: Kemes, Lisa A DLA CTR INFORMATION OPERATIONS 
Sent: Monday, March 02, 2015 1:22 PM
To: arslist@ARSLIST.ORG
Subject: CI Relationships

For some reason, our customer wants to see all CI relationships (Owned by, Used 
by, etc) on one row in a report, so we have a TON of customizations to create 
one record for each CI with all these relationships on it.

I've proposed using Analytics (we have this and use it) for this but it 
wouldn't be on one row.

Does anyone else have this need that has been able to provide this type of 
report out of the box without customizations?

Lisa Kemes
Remedy Consultant
Dev Technology Group
DLA Office: (717) 770-6437
Cell Phone: (717) 602-9460
lisa.ke...@devtechnology.com

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CI Relationships

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

For some reason, our customer wants to see all CI relationships (Owned by, Used 
by, etc) on one row in a report, so we have a TON of customizations to create 
one record for each CI with all these relationships on it.

I've proposed using Analytics (we have this and use it) for this but it 
wouldn't be on one row.

Does anyone else have this need that has been able to provide this type of 
report out of the box without customizations?

Lisa Kemes
Remedy Consultant
Dev Technology Group
DLA Office: (717) 770-6437
Cell Phone: (717) 602-9460
lisa.ke...@devtechnology.com

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Re: Assets and Relationship

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

I see that the AST:AssetJoinASTPeople has a lot of this info.  Thanks!  I'll 
try it!!

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra, CTR, DSS
Sent: Wednesday, February 25, 2015 3:27 PM
To: arslist@ARSLIST.ORG
Subject: Re: Assets and Relationship

What about using AST:AssetPeople or AST:AssetJoinASTPeople?

Thank you,

Sandra


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION 
OPERATIONS
Sent: Wednesday, February 25, 2015 3:20 PM
To: arslist@ARSLIST.ORG
Subject: Assets and Relationship

There's no out of the box form that pulls all relationships to an asset into 
one reportable form is there?  Specifically Owned By, Used By and Supported By. 
 We are on 8.1 SP2.  We have to create a custom form that collects all this 
information in order to report on it.

Just wondering

Thanks! 

Lisa Kemes
Remedy Consultant
Dev Technology Group
DLA Office: (717) 770-6437
Cell Phone: (717) 602-9460
lisa.ke...@devtechnology.com

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Re: Assets and Relationship

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

I'm sorry, meant to expand, that I also need things like AssetID, Serial 
Number, Category, etc.  Stuff from the Base Element Form.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra, CTR, DSS
Sent: Wednesday, February 25, 2015 3:27 PM
To: arslist@ARSLIST.ORG
Subject: Re: Assets and Relationship

What about using AST:AssetPeople or AST:AssetJoinASTPeople?

Thank you,

Sandra


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION 
OPERATIONS
Sent: Wednesday, February 25, 2015 3:20 PM
To: arslist@ARSLIST.ORG
Subject: Assets and Relationship

There's no out of the box form that pulls all relationships to an asset into 
one reportable form is there?  Specifically Owned By, Used By and Supported By. 
 We are on 8.1 SP2.  We have to create a custom form that collects all this 
information in order to report on it.

Just wondering

Thanks! 

Lisa Kemes
Remedy Consultant
Dev Technology Group
DLA Office: (717) 770-6437
Cell Phone: (717) 602-9460
lisa.ke...@devtechnology.com

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Assets and Relationship

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

There's no out of the box form that pulls all relationships to an asset into 
one reportable form is there?  Specifically Owned By, Used By and Supported By. 
 We are on 8.1 SP2.  We have to create a custom form that collects all this 
information in order to report on it.

Just wondering

Thanks! 

Lisa Kemes
Remedy Consultant
Dev Technology Group
DLA Office: (717) 770-6437
Cell Phone: (717) 602-9460
lisa.ke...@devtechnology.com

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Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

Finally found the problem with this and wanted to get back to everyone.  Our 
Windows admins have our systems extremely locked down and they have McAfee 
sniffing around new installs and so even though we changed the temp variable 
from c:\temp to d:\temp we were still getting the error.  They set up a folder 
for us that McAfee does not touch and we were able to set our temp variable to 
that folder for the install.

Thanks everyone!

Lisa

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Theo Fondse
Sent: Monday, December 29, 2014 4:57 AM
To: arslist@ARSLIST.ORG
Subject: Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free 
Disk Space

** 
Hi Lisa,

Another possible issue you might be encountering here is a full disk volume on 
a mounted folder. (See 
http://msdn.microsoft.com/en-us/library/windows/desktop/aa365733(v=vs.85).aspx)

If the folder you are installing to (or any of it's parents), or any other 
folder the installer is writing files to, is a mounted folder and the 
underlying volume/disk is full, you might encounter an issue that seems as if 
you have space left on the drive but you get errors regarding running out of 
disk space.

HTH.

Best Regards,
Theo



On Wed, Dec 24, 2014 at 4:54 PM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS 
 wrote:


I want to thank everyone for their help.  I've tried all of your 
suggestions and nothing it working (I did not try the quota thing though from 
the MSDN link - that's the only thing I did not try).

What I'm going to do is try to upgrade from 7.6.4 SP4 to SP5 and see if 
I get the same problem, if so, then it's definitely something on the server 
that's not allowing me to read or install (even though I have admin rights on 
the server and the folders).

Stay tuned!

Thanks!

Lisa

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Tuesday, December 23, 2014 3:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of 
Free Disk Space

Personally I would do the install like this ...

Shift Right-Click on the Disk1 folder you extracted to the D drive and 
choose  "Open command Window here"
In the command prompt do:
SET TEMP=D:\TEMP
SET TMP=D:\TEMP
setup.cmd

This will set the environment to the temp folder you want the install 
to use and will also run the install as admin.

Fred


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION 
OPERATIONS
Sent: Tuesday, December 23, 2014 1:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of 
Free Disk Space

Hi Anish!

I did not run the installer from the zip file.  I open up the zip file 
and take the disk1 folder and move it under the D: drive and then double click 
on the setup file.

 Maybe I just need to uninstall 7.6.04 sp4 and just install a fresh 8.1 
sp2.

Lisa

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Anish Karkare 2
Sent: Tuesday, December 23, 2014 1:53 PM
To: arslist@ARSLIST.ORG
Subject: Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of 
Free Disk Space

Just to confirm, did you extract the install files before running the 
installer?

I have seen this when you open the downloaded zipped file directly by 
double clicking and running the installer?

Try this,
Right click downloaded zip file and extract using winzip or any other 
third party utility to a folder on your d drive. This will extract all files to 
the directory specified. Run the installer from there

--- Original Message ---
        
From: "Kemes, Lisa A DLA CTR INFORMATION OPERATIONS" 

Sent: December 23, 2014 11:28 AM
To: arslist@ARSLIST.ORG
Subject: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of 
Free Disk Space

I'm getting an error that my installation folder only has 0 MB of free 
Disk Space and I have over 4 GB's of Free Disk Space.  I researched this and 
some people suggested updating the TEMP environment which I have done, but to 
no avail.  Is there anything else I need to check?  I'm an administrator on the 
folders.  This is a Windows Server.  I was able to upgrade my other

Re: USER_CACHE Problems

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

Could it be a simple case of clearing the their browser cache after clearing 
the MidTier cache?  Make sure Preserver Favorite website data is NOT checked in 
IE, and then clear the browsing history.

Lisa

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Thursday, February 12, 2015 11:08 AM
To: arslist@ARSLIST.ORG
Subject: Re: USER_CACHE Problems

** 

For Solaris I have always had to use the  “export VARIABLE=VALUE” method in 
order for later applications to see the data in the environment (but that is 
probably just me and script files)

 

As long as there are no spaces or special characters in the values of the 
arreload try not using the quotes

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II
Sent: Thursday, February 12, 2015 9:30 AM
To: arslist@ARSLIST.ORG
Subject: Re: USER_CACHE Problems

 

** 

Disable-Admin-Ops is set to F

I set the port using:  set ARTCPPORT [portid]

 

It's not a server group

 

-Original Message-

On Thu, Feb 12, 2015 at 10:04 AM, Grooms, Frederick W  wrote:

Are you in a server group or have the config entry Disable-Admin-Ops 
turned on?

Are you using a specific port for your server?   If so set the 
ARTCPPORT environment variable first
export ARTCPPORT=123456

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II
Sent: Thursday, February 12, 2015 8:41 AM
To: arslist@ARSLIST.ORG
Subject: Re: USER_CACHE Problems

**
I did bounce the Remedy system after the problem started.  It didn't 
work though  I've been trying the following command:

# ./arreload -a "[userid]" -p "[password]" -u "User" -s "[servername]" 
-f -d

I get the following:

Action Request System  Reload Cache Manager   Version 6.03.00 patch 016
Remedy, a BMC Software company. 
Copyright (c) 1991 - 2005 BMC Software, Inc. 
All rights reserved.
Summary of command line arguments:
   User form: User
   Group form   :
   Admin user   : [userid]
   Update server: [servername]
   Flush items from CURRENT server only
Verifying Admin access to 'source' server -- [servername]
   FAILED!
Message not in catalog; Message number = 329 (ARERR 329)
   [servername]

ARERR 329 : 
Invalid password or authentication string for an existing user
The password you have specified for the user name is not recognized. 
The problem can be
either with the password or with the authentication string (if using NT 
authentication, the
authentication string is the NT domain) or both. Enter the password 
defined for this user
name to access the system as that user.

I've used both Demo with a Fixed license and Admin privs. as well as my 
own user id that also has admin privs.  Am I missing something?


-Original Message-

On Thu, Feb 12, 2015 at 9:26 AM, Grooms, Frederick W  wrote:
The logged in status for a user is only in memory (not stored in the 
database) so have you restarted the AR System?

When using the arreload utility make sure to turn off the max number of 
records returned limit (if you have one set on the server) before running or 
you will only get that number of users loaded into the user_cache

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Thursday, February 12, 2015 7:58 AM
To: arslist@ARSLIST.ORG
Subject: Re: USER_CACHE Problems

Hi,

Have you tried the arreload-program?
arreload -u User -f -a adminuser -p adminpassword

The -f is supposed to flush the cache before reloading it.

Best Regards - Misi, RRR AB, http://www.rrr.se 
  (ARSList MVP 2011)

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II
Sent: Thursday, February 12, 2015 8:06 AM
To: arslist@ARSLIST.ORG
Subject: Re: USER_CACHE Problems

**
Gave it a shotno joy in mudville I'm afraid  Thanks for the 
idea though!

-Original Message-
On Thu, Feb 12, 2015 at 8:37 AM, Karthik  wrote:
**
Deleting and recreating their user record works?
 
- Karthik

-Original

Re: User Preference

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

Well Gollly  I didn't realize I could get filter side logs on the MidTier 
(I just tested and I can).

Thanks everyone!!

Lisa

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Thursday, January 29, 2015 3:30 PM
To: arslist@ARSLIST.ORG
Subject: Re: User Preference

Hi,

Client Side logging stores stuff on the client.

In the case of ARUser.exe, it stores it in the specified file

In case of Mid-Tier it "stores" it in a separate browser window from which you 
can copy/paste it the log parser of your choise.

You turn it on in your User Preferences as said earlier.

Server stuff such as API/FLTR/SQL are available in both ARUser.exe and Mid-Tier 
on the condition that the user belongs to the Client Side Logging Group 
specified in your Server Preferences.

There are some additional timing log lines in Mid-Tier that are not available 
in ARUser.exe. On the other hand the output from Mid-Tier is not as readable 
and easy to understand as the ACTL-log of ARUser.exe...

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> Local on the server I assume?  (pouting)
>
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II
> Sent: Thursday, January 29, 2015 2:34 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: User Preference
>
> **
>
> It is local Lisa.  Wherever the other logs (active links etc.) are saved.
>
> On Jan 29, 2015 2:17 PM, "Kemes, Lisa A DLA CTR INFORMATION OPERATIONS"
>  wrote:
>
>
>   If you select Server Filters to Yes on the User Preference form for 
> your account, where does this log get created?  I'm assuming on the 
> server?  (AR)
>
>   Lisa Kemes
>   Remedy Consultant
>   Dev Technology Group
>   DLA Office: (717) 770-6437 
>   Cell Phone: (717) 602-9460 
>   lisa.ke...@devtechnology.com
>
>   
> ___
>   UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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>
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>
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> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
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Re: User Preference

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

You are on the user tool correct?  I'm talking about the Midtier.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Thursday, January 29, 2015 2:45 PM
To: arslist@ARSLIST.ORG
Subject: Re: User Preference

I am still on 7.6 and my popup window contains all types of logs I have selected

, , ...

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION 
OPERATIONS
Sent: Thursday, January 29, 2015 1:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: User Preference

Mid Tier and I think this is only for Active links correct?

Anyone hear anything different coming out in future versions (after 8.1 SP2) 
that will have better pop up window logging including filters, etc?

Lisa

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Thursday, January 29, 2015 2:32 PM
To: arslist@ARSLIST.ORG
Subject: Re: User Preference

Mid-Tier client or User Tool?

For Mid-Tier you also turn on Global Logging and you (after closing and 
re-opening to recognize changes) you get a popup window with the logs you have 
turned on

Fred


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION 
OPERATIONS
Sent: Thursday, January 29, 2015 1:17 PM
To: arslist@ARSLIST.ORG
Subject: User Preference

If you select Server Filters to Yes on the User Preference form for your 
account, where does this log get created?  I'm assuming on the server?  (AR)

Lisa Kemes
Remedy Consultant
Dev Technology Group
DLA Office: (717) 770-6437
Cell Phone: (717) 602-9460
lisa.ke...@devtechnology.com

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Re: User Preference

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

Mid Tier and I think this is only for Active links correct?

Anyone hear anything different coming out in future versions (after 8.1 SP2) 
that will have better pop up window logging including filters, etc?

Lisa

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Thursday, January 29, 2015 2:32 PM
To: arslist@ARSLIST.ORG
Subject: Re: User Preference

Mid-Tier client or User Tool?

For Mid-Tier you also turn on Global Logging and you (after closing and 
re-opening to recognize changes) you get a popup window with the logs you have 
turned on

Fred


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION 
OPERATIONS
Sent: Thursday, January 29, 2015 1:17 PM
To: arslist@ARSLIST.ORG
Subject: User Preference

If you select Server Filters to Yes on the User Preference form for your 
account, where does this log get created?  I'm assuming on the server?  (AR)

Lisa Kemes
Remedy Consultant
Dev Technology Group
DLA Office: (717) 770-6437
Cell Phone: (717) 602-9460
lisa.ke...@devtechnology.com

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Re: User Preference

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

Local on the server I assume?  (pouting)

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II
Sent: Thursday, January 29, 2015 2:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: User Preference

** 

It is local Lisa.  Wherever the other logs (active links etc.) are saved.

On Jan 29, 2015 2:17 PM, "Kemes, Lisa A DLA CTR INFORMATION OPERATIONS" 
 wrote:


If you select Server Filters to Yes on the User Preference form for 
your account, where does this log get created?  I'm assuming on the server?  
(AR)

Lisa Kemes
Remedy Consultant
Dev Technology Group
DLA Office: (717) 770-6437  
Cell Phone: (717) 602-9460  
lisa.ke...@devtechnology.com


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_ARSlist: "Where the Answers Are" and have been for 20 years_ 

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User Preference

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

If you select Server Filters to Yes on the User Preference form for your 
account, where does this log get created?  I'm assuming on the server?  (AR)

Lisa Kemes
Remedy Consultant
Dev Technology Group
DLA Office: (717) 770-6437
Cell Phone: (717) 602-9460
lisa.ke...@devtechnology.com

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Re: Categorization

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

This might help with Op Cats.  :)

https://communities.bmc.com/docs/DOC-3231#

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Hallenger
Sent: Thursday, January 29, 2015 9:03 AM
To: arslist@ARSLIST.ORG
Subject: Categorization

** 
Not sure if this is asking for too much, or that I'm crossing the lines of info 
sharing etiquette wit this question, but here it goes. I have been Working on 
re-working my clients current Product and Op category matrix,which is in bad 
shape. If was wondering if anyone would be willing to share their category 
matrix just so that I would have something to start with. This way I am not 
re-inventing the wheel. I figured someone out there my actually have a Cat 
matrix that they are happy with. If you not comfortable with sharing I 
understand. My client is a retail organization if that helps.
 
_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

Here's the line where it's erroring out:

(Dec 29 2014 10:18:57.652 AM 
-0500),CONFIG,com.bmc.install.task.InstallationPropertiesHelper,
  LOG EVENT {Description=[SET PROPERTY 
VALIDATION_WARNING_RESULT],Detail=[BMC_ARSUITEKIT_NOT_ENOUGH_TEMP_SPACE[DiskSpace[2]:1500
 MB,Base64:RDpcVEVNUFw=,DiskSpace[2]:-1 
byte];BMC_AR_SUITE_KIT_WARNING_HWDETECT_CPU[String:2.8 
GHz];BMC_AR_SUITE_KIT_WARNING_APPS[String:1 GB];BMC_ARSUITEKIT_JRE_MESSAGE]}
(Dec 29 2014 10:18:57.652 AM 
-0500),INFO,com.bmc.install.product.arsuitekit.ARSuiteKitDetectHWSystemValidationTask,
  LOG EVENT {Description=[Validation 
warning],Detail=[BMC_ARSUITEKIT_NOT_ENOUGH_TEMP_SPACE
BMC_AR_SUITE_KIT_WARNING_HWDETECT_CPU
BMC_AR_SUITE_KIT_WARNING_APPS
BMC_ARSUITEKIT_JRE_MESSAGE]}

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Patil, Vivek
Sent: Monday, December 29, 2014 1:43 AM
To: arslist@ARSLIST.ORG
Subject: Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free 
Disk Space

** 

Hi Lisa,

   If you are doing upgrade to 8.1 Sp2  then check whether you can copy 
installer to  -Djava.io.tmpdir  .

Starting from 8.1 SP2 BMC Remedy Installers use default temp denoted by 
=-Djava.io.tmpdir.

 

export _JAVA_OPTIONS=-Djava.io.tmpdir=

 

# Can you share below information :

1] Install Logs :  for what path is installer throwing an error ?  check for 
severe keyword in  TEMP\*Install.log file

2] Share the Zip All install logs collected using Maintenance Tool 

3] Try to use Java Debugger and check the code in setup.jar of installer.  

 

Which installer is throwing this ?  AR or ITSM ?

 

 

Thanks,

Vivek@bmc 

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of hristo ninov
Sent: Thursday, December 25, 2014 1:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free 
Disk Space

 

** 

Hello,

I have had similar issues with BMC installations. In every such case the root 
cause was not permissions but Windows compatibility. Run the installer in 
compatibility mode.

Regards,

Hristo




 Оригинално писмо 
От: Robert Heverley 
Относно: Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free 
Disk Space
До: arslist@ARSLIST.ORG
Изпратено на: Сряда, 2014, Декември 24 20:36:57 EET


Hey Lisa,

I had a similar issue a few years ago and I cleared the issue by giving ARAdmin 
local administrator rights. I don't know if this is still the case, but it may 
be worth a try. Thank you.

Robert Heverley

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION 
OPERATIONS
Sent: Wednesday, December 24, 2014 5:54 AM
To: arslist@ARSLIST.ORG
Subject: Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free 
Disk Space

I want to thank everyone for their help. I've tried all of your suggestions and 
nothing it working (I did not try the quota thing though from the MSDN link - 
that's the only thing I did not try). 

What I'm going to do is try to upgrade from 7.6.4 SP4 to SP5 and see if I get 
the same problem, if so, then it's definitely something on the server that's 
not allowing me to read or install (even though I have admin rights on the 
server and the folders).

Stay tuned!

Thanks!

Lisa

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Tuesday, December 23, 2014 3:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free 
Disk Space

Personally I would do the install like this ...

Shift Right-Click on the Disk1 folder you extracted to the D drive and choose 
"Open command Window here" 
In the command prompt do: 
SET TEMP=D:\TEMP 
SET TMP=D:\TEMP 
setup.cmd

This will set the environment to the temp folder you want the install to use 
and will also run the install as admin. 

Fred


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION 
OPERATIONS
Sent: Tuesday, December 23, 2014 1:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free 
Disk Space

Hi Anish!

I did not run the installer from the zip file. I open up the zip file and take 
the disk1 folder and move it under the D: drive and then double click on the 
setup file. 

Maybe I just need to uninstall 7.6.04 sp4 and just install a fresh 8.1 sp2.

Lisa

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Anish Karkare 2
Sent: Tuesday, December 23, 2014 1:53 PM
To: arslist@ARSLIST.ORG
Subject: Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free

Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

I want to thank everyone for their help.  I've tried all of your suggestions 
and nothing it working (I did not try the quota thing though from the MSDN link 
- that's the only thing I did not try).  

What I'm going to do is try to upgrade from 7.6.4 SP4 to SP5 and see if I get 
the same problem, if so, then it's definitely something on the server that's 
not allowing me to read or install (even though I have admin rights on the 
server and the folders).

Stay tuned!

Thanks!

Lisa

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Tuesday, December 23, 2014 3:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free 
Disk Space

Personally I would do the install like this ...

Shift Right-Click on the Disk1 folder you extracted to the D drive and choose  
"Open command Window here"   
In the command prompt do:   
SET TEMP=D:\TEMP   
SET TMP=D:\TEMP   
setup.cmd

This will set the environment to the temp folder you want the install to use 
and will also run the install as admin.  

Fred


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION 
OPERATIONS
Sent: Tuesday, December 23, 2014 1:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free 
Disk Space

Hi Anish!

I did not run the installer from the zip file.  I open up the zip file and take 
the disk1 folder and move it under the D: drive and then double click on the 
setup file.  

 Maybe I just need to uninstall 7.6.04 sp4 and just install a fresh 8.1 sp2.

Lisa

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Anish Karkare 2
Sent: Tuesday, December 23, 2014 1:53 PM
To: arslist@ARSLIST.ORG
Subject: Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free 
Disk Space

Just to confirm, did you extract the install files before running the installer?

I have seen this when you open the downloaded zipped file directly by double 
clicking and running the installer?

Try this,
Right click downloaded zip file and extract using winzip or any other third 
party utility to a folder on your d drive. This will extract all files to the 
directory specified. Run the installer from there

--- Original Message ---

From: "Kemes, Lisa A DLA CTR INFORMATION OPERATIONS" 
Sent: December 23, 2014 11:28 AM
To: arslist@ARSLIST.ORG
Subject: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk 
Space

I'm getting an error that my installation folder only has 0 MB of free Disk 
Space and I have over 4 GB's of Free Disk Space.  I researched this and some 
people suggested updating the TEMP environment which I have done, but to no 
avail.  Is there anything else I need to check?  I'm an administrator on the 
folders.  This is a Windows Server.  I was able to upgrade my other server from 
8.1.01 to 8.1 SP2 without any problems (same server type and structure).

Any ideas?

Lisa Kemes
Remedy Consultant
Dev Technology Group
DLA Office: (717) 770-6437
Cell Phone: (717) 602-9460
lisa.ke...@devtechnology.com




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Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

I updated from D:\TEMP to C:\TEMP and I get the same error (pulling my hair out 
now.)

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Givens, Gregory CTR NPC, Pers 54
Sent: Tuesday, December 23, 2014 2:36 PM
To: arslist@ARSLIST.ORG
Subject: Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free 
Disk Space

Lisa,
Change you Environment Variable TEMP (%TEMP%) to C:\TEMP
It doesn't like it if there are spaces in the path


Gregory Givens 


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION 
OPERATIONS
Sent: Tuesday, December 23, 2014 11:28 AM
To: arslist@ARSLIST.ORG
Subject: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk 
Space

I'm getting an error that my installation folder only has 0 MB of free Disk 
Space and I have over 4 GB's of Free Disk Space.  I researched this and some 
people suggested updating the TEMP environment which I have done, but to no 
avail.  Is there anything else I need to check?  I'm an administrator on the 
folders.  This is a Windows Server.  I was able to upgrade my other server from 
8.1.01 to 8.1 SP2 without any problems (same server type and structure).

Any ideas?

Lisa Kemes
Remedy Consultant
Dev Technology Group
DLA Office: (717) 770-6437
Cell Phone: (717) 602-9460
lisa.ke...@devtechnology.com

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Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

That's under User Variables correct?  I tried D:\TEMP, I'll try C:\TEMP, but I 
think I'll probably get the same error.  

Lisa

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Givens, Gregory CTR NPC, Pers 54
Sent: Tuesday, December 23, 2014 2:36 PM
To: arslist@ARSLIST.ORG
Subject: Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free 
Disk Space

Lisa,
Change you Environment Variable TEMP (%TEMP%) to C:\TEMP
It doesn't like it if there are spaces in the path


Gregory Givens 


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION 
OPERATIONS
Sent: Tuesday, December 23, 2014 11:28 AM
To: arslist@ARSLIST.ORG
Subject: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk 
Space

I'm getting an error that my installation folder only has 0 MB of free Disk 
Space and I have over 4 GB's of Free Disk Space.  I researched this and some 
people suggested updating the TEMP environment which I have done, but to no 
avail.  Is there anything else I need to check?  I'm an administrator on the 
folders.  This is a Windows Server.  I was able to upgrade my other server from 
8.1.01 to 8.1 SP2 without any problems (same server type and structure).

Any ideas?

Lisa Kemes
Remedy Consultant
Dev Technology Group
DLA Office: (717) 770-6437
Cell Phone: (717) 602-9460
lisa.ke...@devtechnology.com

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Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

Hmmm, that's all correct, VM and using Remote Desktop connection.  I'll see if 
I can get a VM client to use.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Arner, Todd
Sent: Tuesday, December 23, 2014 2:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free 
Disk Space

Is your server a virtual server?  If so, I have run into troubles installing if 
I run it through a Remote Desktop Connection.  I have had to use the VM client 
to connect into the server.  Just a thought in case it helps.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION 
OPERATIONS
Sent: Tuesday, December 23, 2014 1:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free 
Disk Space

I did a run as administrator and still got the same error.  I'm wondering if I 
need to reboot the server?

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Arner, Todd
Sent: Tuesday, December 23, 2014 1:55 PM
To: arslist@ARSLIST.ORG
Subject: Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free 
Disk Space

Hi Lisa,
I know I have seen this in the past and I think I resolved it by running the 
install as an administrator.  I had to right click on the install file and 
choose run as administrator.  I'm pretty sure that's what fixed it for me but 
it's been a while so I could be wrong.  HTH

Todd

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION 
OPERATIONS
Sent: Tuesday, December 23, 2014 12:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free 
Disk Space

Thanks Sandra,

I did this and have plenty of space on my C drive (over 4GB) and on my D drive 
(where I'm installing to - which is about 30GB of space).  It's so weird.  My 
other server is pretty much identical to this one and it's upgrading just fine. 
 At the Install/Upgrade selection panel it says:

You have 0MB of space available on the current drive (which is my D drive).

Strange.

Where is it finding that I only have 0MB of free disk space?

Lisa

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra, CTR, DSS
Sent: Tuesday, December 23, 2014 1:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free 
Disk Space

Lisa,

On the server where you are installing, set the Folder View to "Show hidden 
files, folders and drives"
Open
C:\Users\YOUR PROFILE NAME\Application Data\Local\Temp> Clear the Temp folder. 
Unzip the zipped install file again and run the install.

Thank you,

Sandra

Sandra Hennigan


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION 
OPERATIONS
Sent: Tuesday, December 23, 2014 12:28 PM
To: arslist@ARSLIST.ORG
Subject: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk 
Space

I'm getting an error that my installation folder only has 0 MB of free Disk 
Space and I have over 4 GB's of Free Disk Space.  I researched this and some 
people suggested updating the TEMP environment which I have done, but to no 
avail.  Is there anything else I need to check?  I'm an administrator on the 
folders.  This is a Windows Server.  I was able to upgrade my other server from 
8.1.01 to 8.1 SP2 without any problems (same server type and structure).

Any ideas?

Lisa Kemes
Remedy Consultant
Dev Technology Group
DLA Office: (717) 770-6437
Cell Phone: (717) 602-9460
lisa.ke...@devtechnology.com

___
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Are, and have been for 20 years"

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--
The information contained in this communication may be confidential, is 
intended only for the use of the recipient(s) named above, and may be protected 
under state or federal law. If the reader of this message is not the intended 
recipient, you are hereby notified that any disseminatio

Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

Hi Anish!

I did not run the installer from the zip file.  I open up the zip file and take 
the disk1 folder and move it under the D: drive and then double click on the 
setup file.  

 Maybe I just need to uninstall 7.6.04 sp4 and just install a fresh 8.1 sp2.

Lisa

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Anish Karkare 2
Sent: Tuesday, December 23, 2014 1:53 PM
To: arslist@ARSLIST.ORG
Subject: Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free 
Disk Space

Just to confirm, did you extract the install files before running the installer?

I have seen this when you open the downloaded zipped file directly by double 
clicking and running the installer?

Try this,
Right click downloaded zip file and extract using winzip or any other third 
party utility to a folder on your d drive. This will extract all files to the 
directory specified. Run the installer from there

--- Original Message ---

From: "Kemes, Lisa A DLA CTR INFORMATION OPERATIONS" 
Sent: December 23, 2014 11:28 AM
To: arslist@ARSLIST.ORG
Subject: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk 
Space

I'm getting an error that my installation folder only has 0 MB of free Disk 
Space and I have over 4 GB's of Free Disk Space.  I researched this and some 
people suggested updating the TEMP environment which I have done, but to no 
avail.  Is there anything else I need to check?  I'm an administrator on the 
folders.  This is a Windows Server.  I was able to upgrade my other server from 
8.1.01 to 8.1 SP2 without any problems (same server type and structure).

Any ideas?

Lisa Kemes
Remedy Consultant
Dev Technology Group
DLA Office: (717) 770-6437
Cell Phone: (717) 602-9460
lisa.ke...@devtechnology.com

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Are, and have been for 20 years"

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Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

Hi Scott!

That's exactly what I did.  (I researched the ARSList and BMC Communities and 
found this as well).  I still get this 0MB error.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Philben
Sent: Tuesday, December 23, 2014 1:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free 
Disk Space

** 
When you say:

"updating the TEMP environment which I have done"


What exactly did you do?


I get the 0 MB thing almost every time I have a new server with the TEMP 
environment variable set to the USER directory on C:


So I go into the System Properties and reset the TEMP and TMP variables to 
D:\temp (after creating D:\temp). Then log out and log back in and try the 
installer again.





On Dec 23, 2014, at 01:41 PM, "Sanford, Claire" 
 wrote:



Could it be your Database? The drive your DB is located on?

Claire

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION 
OPERATIONS
Sent: Tuesday, December 23, 2014 12:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of 
Free Disk Space

Thanks Sandra,

I did this and have plenty of space on my C drive (over 4GB) and on my 
D drive (where I'm installing to - which is about 30GB of space). It's so 
weird. My other server is pretty much identical to this one and it's upgrading 
just fine. At the Install/Upgrade selection panel it says:

You have 0MB of space available on the current drive (which is my D 
drive).

Strange.

Where is it finding that I only have 0MB of free disk space?

Lisa

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra, CTR, DSS
Sent: Tuesday, December 23, 2014 1:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of 
Free Disk Space

Lisa,

On the server where you are installing, set the Folder View to "Show 
hidden files, folders and drives"
Open
C:\Users\YOUR PROFILE NAME\Application Data\Local\Temp> Clear the Temp 
folder. 
Unzip the zipped install file again and run the install.

Thank you,

Sandra

Sandra Hennigan


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION 
OPERATIONS
Sent: Tuesday, December 23, 2014 12:28 PM
To: arslist@ARSLIST.ORG
Subject: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of 
Free Disk Space

I'm getting an error that my installation folder only has 0 MB of free 
Disk Space and I have over 4 GB's of Free Disk Space. I researched this and 
some people suggested updating the TEMP environment which I have done, but to 
no avail. Is there anything else I need to check? I'm an administrator on the 
folders. This is a Windows Server. I was able to upgrade my other server from 
8.1.01 to 8.1 SP2 without any problems (same server type and structure).

Any ideas?

Lisa Kemes
Remedy Consultant
Dev Technology Group
DLA Office: (717) 770-6437
Cell Phone: (717) 602-9460
lisa.ke...@devtechnology.com


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Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

I did a run as administrator and still got the same error.  I'm wondering if I 
need to reboot the server?

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Arner, Todd
Sent: Tuesday, December 23, 2014 1:55 PM
To: arslist@ARSLIST.ORG
Subject: Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free 
Disk Space

Hi Lisa,
I know I have seen this in the past and I think I resolved it by running the 
install as an administrator.  I had to right click on the install file and 
choose run as administrator.  I'm pretty sure that's what fixed it for me but 
it's been a while so I could be wrong.  HTH

Todd

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION 
OPERATIONS
Sent: Tuesday, December 23, 2014 12:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free 
Disk Space

Thanks Sandra,

I did this and have plenty of space on my C drive (over 4GB) and on my D drive 
(where I'm installing to - which is about 30GB of space).  It's so weird.  My 
other server is pretty much identical to this one and it's upgrading just fine. 
 At the Install/Upgrade selection panel it says:

You have 0MB of space available on the current drive (which is my D drive).

Strange.

Where is it finding that I only have 0MB of free disk space?

Lisa

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra, CTR, DSS
Sent: Tuesday, December 23, 2014 1:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free 
Disk Space

Lisa,

On the server where you are installing, set the Folder View to "Show hidden 
files, folders and drives"
Open
C:\Users\YOUR PROFILE NAME\Application Data\Local\Temp> Clear the Temp folder. 
Unzip the zipped install file again and run the install.

Thank you,

Sandra

Sandra Hennigan


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION 
OPERATIONS
Sent: Tuesday, December 23, 2014 12:28 PM
To: arslist@ARSLIST.ORG
Subject: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk 
Space

I'm getting an error that my installation folder only has 0 MB of free Disk 
Space and I have over 4 GB's of Free Disk Space.  I researched this and some 
people suggested updating the TEMP environment which I have done, but to no 
avail.  Is there anything else I need to check?  I'm an administrator on the 
folders.  This is a Windows Server.  I was able to upgrade my other server from 
8.1.01 to 8.1 SP2 without any problems (same server type and structure).

Any ideas?

Lisa Kemes
Remedy Consultant
Dev Technology Group
DLA Office: (717) 770-6437
Cell Phone: (717) 602-9460
lisa.ke...@devtechnology.com

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Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

Thanks Sandra,

I did this and have plenty of space on my C drive (over 4GB) and on my D drive 
(where I'm installing to - which is about 30GB of space).  It's so weird.  My 
other server is pretty much identical to this one and it's upgrading just fine. 
 At the Install/Upgrade selection panel it says:

You have 0MB of space available on the current drive (which is my D drive).

Strange.

Where is it finding that I only have 0MB of free disk space?

Lisa

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra, CTR, DSS
Sent: Tuesday, December 23, 2014 1:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free 
Disk Space

Lisa,

On the server where you are installing, set the Folder View to "Show hidden 
files, folders and drives"
Open
C:\Users\YOUR PROFILE NAME\Application Data\Local\Temp> Clear the Temp folder. 
Unzip the zipped install file again and run the install.

Thank you,

Sandra

Sandra Hennigan


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION 
OPERATIONS
Sent: Tuesday, December 23, 2014 12:28 PM
To: arslist@ARSLIST.ORG
Subject: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk 
Space

I'm getting an error that my installation folder only has 0 MB of free Disk 
Space and I have over 4 GB's of Free Disk Space.  I researched this and some 
people suggested updating the TEMP environment which I have done, but to no 
avail.  Is there anything else I need to check?  I'm an administrator on the 
folders.  This is a Windows Server.  I was able to upgrade my other server from 
8.1.01 to 8.1 SP2 without any problems (same server type and structure).

Any ideas?

Lisa Kemes
Remedy Consultant
Dev Technology Group
DLA Office: (717) 770-6437
Cell Phone: (717) 602-9460
lisa.ke...@devtechnology.com

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Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

I'm getting an error that my installation folder only has 0 MB of free Disk 
Space and I have over 4 GB's of Free Disk Space.  I researched this and some 
people suggested updating the TEMP environment which I have done, but to no 
avail.  Is there anything else I need to check?  I'm an administrator on the 
folders.  This is a Windows Server.  I was able to upgrade my other server from 
8.1.01 to 8.1 SP2 without any problems (same server type and structure).

Any ideas?

Lisa Kemes
Remedy Consultant
Dev Technology Group
DLA Office: (717) 770-6437
Cell Phone: (717) 602-9460
lisa.ke...@devtechnology.com

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Re: ENGAGE 2014 Commentary

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

There's a Connect with Remedy series Webinar coming up next Wednesday.  I think 
you could find registration link out on BMC Communities.  

Topic: Connect with Remedy - Smart IT: New ITSM User Experience and Technical 
Review Webinar
Host: Gregory Kiyoi
Date and Time:
Wednesday, October 22, 2014 8:00 am, Pacific Daylight Time (San Francisco, 
GMT-07:00)
Wednesday, October 22, 2014 11:00 am, Eastern Daylight Time (New York, 
GMT-04:00)

I'll try to dig up the registration link.

Lisa

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser
Sent: Wednesday, October 15, 2014 1:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: ENGAGE 2014 Commentary

** 
Does anyone know if that presentation was recorded (none of the communications 
I've seen say yeah or nay)?  I had bandwidth issues and missed some of it.  I'd 
also like to share it around here.

Thanks,
Thad

On Wed, Oct 15, 2014 at 10:28 AM, Blairing  wrote:


Yes, it WAS. Sat in the front row... With a box lunch... Just behind 
the audience mic, and I didn't want to munch my salad for all of you to hear. 
:-)

Not sure how much of the pageantry in the room was sent live to the 
net, but I can vouch that the demos on the iPad were indeed on the iPad on 
stage, and another person typed the responses live. The idea of being able to 
do the bar code read from your iPad (finally! Someone has done this!) ranks 
high in my list. After the demos there was a panel taking live questions from 
the audience, they're out in the hallway still talking to some.

I got a chance to be a beta tester for future versions of SmartIT (one 
of the session rooms is a testing lab). Sorry, no details to post. But it was a 
very cool experience to have some input into the design process.

The more I see of SmartIT, the more I am convinced that this is the 
logical next phase of the client, with the potential to make the current web 
clients go away. The framework is flexible, adaptable, taking advantage of the 
devices we all carry around anyway, using their built in capabilities (maps for 
example) as one would naturally expect. As of today there are three different 
"personas" for which the SmartIT client has been designed, but there are more 
on the way. An iPhone/Android phone app is also in the pipeline. Very excited 
about this

Back to more sessions now

Doug

--
Doug Blair
+1 224-558-5462  

Sent from my iPad Air
Auto-corrected typos, misspellings and non-sequiturs are gratefully 
attributed to Steve Jobs :-)


> On Oct 15, 2014, at 11:10 AM, Shellman, David  
wrote:
>
> Yes
>
> -Original Message-
> From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
> Sent: Wednesday, October 15, 2014 11:04 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: ENGAGE 2014 Commentary
>
> Is that the launch that will be streamed live on video?
>
> Cheers
>
> Joe
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Blairing
> Sent: Wednesday, October 15, 2014 9:01 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: ENGAGE 2014 Commentary
>
> I love it. Hawaiian shirts in Florida is "serious."
>
> Today is intense. No morning keynote, right into sessions at 8:00 AM, 
with the SmartIT launch in 3 hours. Be sure to watch! For what it's worth, I've 
seen some material which amounts to a preview of the launch, and it will be 
worth getting your managers to watch!
>
> Doug
>
> --
> Doug Blair
> +1 224-558-5462  
>
> Sent from my iPad Air
> Auto-corrected typos, misspellings and non-sequiturs are gratefully 
attributed to Steve Jobs :-)
>
>> On Oct 14, 2014, at 10:30 PM, arslist  wrote:
>>
>> As long as we are dealing with serious stuff, Thursday is declared
> official
>> Hawaii shirt day for those that brought them, since there is no WWRUG
> Award
>> session and that would normally be Thursday.
>>
>> Just had a tremendous, if not quite organized, evening with
>> engineering in which I had my first serious question in years
>> answered! They were still going strong at almost 10pm.
>>
>> Also, DISCLAIMER: Note, those twinkies have BMC logos on them, they
>> are
> not
>> the Canadian Twinkies, I did not bring them, nor did I throw or
>> condone
> the
>> throwing of them at a time that many were not prepared or expe

Re: Diff Files and Migrator

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

I want to keep the old differences for historical purposes and when I open up 
the diff file that I saved, it comes up with some new differences that I never 
notices before.  Just wondering if it captured the new differences as well.

That makes sense to get historical difference, to export the def files and do a 
difference on those instead...

Lisa

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II
Sent: Friday, October 10, 2014 12:32 PM
To: arslist@ARSLIST.ORG
Subject: Re: Diff Files and Migrator

** 
Lisa, I believe what you need to do is actually save off the DEF files and run 
the difference report against those.

Saving the difference report is just saving a report (I think...it's been 
awhile since I used the migrator!)

On Fri, Oct 10, 2014 at 12:27 PM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS 
 wrote:


If I ran a diff in Migrator on one form and saved the file on my
desktop, that's a history of what those forms looked like at that
particular time right?

Let's say I change that form a day later.  If I open that diff file at a
later date will it show the new differences?  Or keep the old ones that
was captured before the changes?

Lisa Kemes
Remedy Consultant
Dev Technology Group
DLA Office: (717) 770-6437  
Cell Phone: (717) 602-9460  
lisa.ke...@devtechnology.com


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-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367 
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Diff Files and Migrator

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

If I ran a diff in Migrator on one form and saved the file on my
desktop, that's a history of what those forms looked like at that
particular time right?

Let's say I change that form a day later.  If I open that diff file at a
later date will it show the new differences?  Or keep the old ones that
was captured before the changes?

Lisa Kemes
Remedy Consultant
Dev Technology Group
DLA Office: (717) 770-6437
Cell Phone: (717) 602-9460
lisa.ke...@devtechnology.com

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Re: Search

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

Did you try 'Record Number' = "1425" (with double quotes?)

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris
Sent: Wednesday, September 10, 2014 11:36 AM
To: arslist@ARSLIST.ORG
Subject: Search

** 
Hi,
 
There is record in the Form A REC1425.
When I Advanced Search in the form :
 
'Record Number = 1425  (this does not work)
'Record Number = INC1425  (this works, the record appears).
 
The field is set to QBE=Anywhere.
 
 
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Re: IT Home Page Add Applications and Sub-Categories

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

I'm not on 8.0 but I would search for "Entry Point" in the
documentation.  I think it's the same.  It's an Active Link Guide that
you make an entry point.

It should be all in there.

Lisa

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris
Sent: Thursday, September 04, 2014 3:16 PM
To: arslist@ARSLIST.ORG
Subject: IT Home Page Add Applications and Sub-Categories

** 

Hi All,

 

We are on AR System/ITSM 8.0
How do I add an application to the IT Home Page.   

Not sure how to add it on the panel.  

I usually use the defaults Incident Management, AR System
Administration, Change Management, Atrium Core, etc  however we need
to add new categories and sub-categories.

 

Thanks

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Re: Form Import Issue: The same Log Key cannot be applied to more than one field in a schema.; , 9924,

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

Check the audit settings.  They need to be the same when importing.  

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ayushi Agrawal
Sent: Monday, August 11, 2014 5:01 AM
To: arslist@ARSLIST.ORG
Subject: Form Import Issue: The same Log Key cannot be applied to more than one 
field in a schema.; , 9924,

Hi List,

Can any one please help me in the following scenario.

I am facing the following issue while importing a form on Test server from 
development server:

"The same Log Key cannot be applied to more than one field in a schema.; ,  
9924,"

I have tried exploring the Audit settings of all the fields in my form, but 
cannot find the property 'Audit Log Key' for any field.(To check, if somehow 
same Log Key is used for two or more fields.) Though I can see for some fields, 
Audit option set to 'Audit'.

Also. the form that I am trying to import into my Test server, has already been 
imported once by me, but I need to import again, because I have made several 
changes on Development server.

Any help is appreciated.

Thanks,
Ayushi

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Re: Error: Field/VUI name must be unique for the form

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

Check the audit settings on the field.  They seem to have to be the same if you 
are importing the same form from one server to another.

That's how it is in 7.6.04 SP2 and SP4 and SP5 anyway.

Lisa

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ayushi Agrawal
Sent: Friday, August 08, 2014 8:25 AM
To: arslist@ARSLIST.ORG
Subject: Error: Field/VUI name must be unique for the form

Hi List,

I am trying to import def file of a new form created by me, from development to 
testing environment. I received the following error:

Field/VUI name must be unique for the form -- there is already a field or VUI 
using this name; Impact,  392,

I have already checked in my form if there is any Field ID/Field Name 
duplicated. (Though I think, if this was the case, I should not have been 
allowed to create that field) . Can the reason be - Same View Name of my form, 
that is already existing for some other form? If yes, is it possible to change 
the View Name of a particular View of my form?

Any help is appreciated.

Thanks,
Ayushi

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Re: Permission problem

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

Make sure when you are flushing your local Browser cache (in IE) that the 
"Preserve Favorites website data" is UNCHECKED and that Form Data is CHECKED.

Lisa

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Thursday, August 07, 2014 11:07 AM
To: arslist@ARSLIST.ORG
Subject: Re: Permission problem

** 
Charlie,
Have you shut down Tomcat, deleted all of the contents of the 'cache' directory 
for Mid-Tier, and restarted?...this is moderately different than a 'Flush 
Cache' from the config console.


On Thu, Aug 7, 2014 at 9:02 AM, Charlie Lotridge  wrote:


** 
I'm at a loss and would appreciate any suggestions on how to fix this.


I have a field on a form that has no privileges configured on it, so no 
one but full admins should see it.  But for some reason an underprivileged user 
account can see this field on the mid-tier running on the same machine, call it 
machine QA.  I have the same form on a server & mid-tier running on machine 
DEV, and the field is appropriately invisible to the (effectively) same user 
account.

If I point DEV's mid-tier at server QA, the field is appropriately 
invisible.

If I point QA's mid-tier at server DEV, the field is appropriately 
invisible.

I've tried the above on different browsers running on different 
machines with the same results.

So, it seems that the problem manifests ONLY when QA's mid-tier is 
pointing at QA's server.

I've (of course) tried flushing the cache on QA's mid-tier, bouncing 
QA's Tomcat, and even bouncing machine QA itself, but the problem persists.  
And during the these bounces, I've turned off QA's cache persistence but no joy.

The field (in this case) is a display field, so this is NOT an issue 
about seeing or modifying data without appropriate privileges.  So I have no 
reason to suspect a problem with ARS itself not enforcing permission policies, 
and in fact the evidence (outlined above) would seem to suggest something wrong 
with QA's mid-tier.  But it IS an issue (to me) that the field is visible.

I've simplified my description here a bit and the problem does extend 
beyond what I've described here.  But my guess is that if I can solve this 
problem the other similar elements will resolve too.  Still, if appears 
relevant I can describe more details.

All of the servers and mid-tiers are running v8.1.01

Has anyone seen this before?  Any suggestions on how to fix this?  I 
haven't gone as far as uninstalling/reinstalling the mid-tier or tomcat yet, do 
anyone think this will help?

Thanks,
Charlie
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Re: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

I read from the bottom up so I responded before I saw the link.  :(

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Thursday, August 07, 2014 7:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn

** 
Do you people not see the emails from Dan and Chris? For the love of god (or 
whatever deity, science, physics, or philosophy you may/may not believe in), 
click the link and just sign up. 
Thanks! :)


Sent from my iPhone

On Aug 7, 2014, at 7:23 AM, Pallavi Patwa  wrote:



** 
I would also love to attend.  





On Wed, Aug 6, 2014 at 2:30 AM, Grassi, Christopher 
 wrote:


** 
Hi All, 

This message comes out of a previous thread - I’m happy to run 
a quick 30-60 min “lunch and learn" session just for the ARS list to help 
everyone understand some of the Remedyforce basics - plus point out some of the 
key differences from Remedy ITSM (which we all know and love).  I can also 
cover off MyIT 2.0 if that is of interest as well. 

Please let me know if you would be interested and what 
day/week/time works best.  I can run a few of these Demo’s in August so if we 
get to 10+ plus people who are interested I will coordinate.  

Feel free to email back on this thread or contact me directly 
via email / number below:


Thanks,

Chris Grassi
Director of Professional Services
Column Technologies UK 
cgra...@columnit.com
+44 (0) 750 658 3977
_ARSlist: "Where the Answers Are" and have been for 20 years_ 


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Re: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

I would be interested!

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grassi, Christopher
Sent: Wednesday, August 06, 2014 4:36 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn

** 

We have about 7 people so far and counting.  The more the merrier.  I will send 
out a webex link for Next Monday/Tuesday around 1PM EST if that works.   

 

Chris Grassi

UK Mobile: +44 750 658 3977 

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Julie Sellers
Sent: Wednesday, August 6, 2014 1:38 AM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn

 

** 

Me too!

 



From: David Charters 
To: arslist@ARSLIST.ORG 
Sent: Tuesday, August 5, 2014 5:19 PM
Subject: Re: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn

 

** 

I would love to attend. 

 

 

Sent from my Verizon Wireless 4G LTE smartphone

 

 Original message 

From: "Grassi, Christopher" 

Date:08/05/2014 17:00 (GMT-05:00) 

To: arslist@ARSLIST.ORG 

Subject: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn 

 

** Hi All, 

 

This message comes out of a previous thread - I’m happy to run a quick 30-60 
min “lunch and learn" session just for the ARS list to help everyone understand 
some of the Remedyforce basics - plus point out some of the key differences 
from Remedy ITSM (which we all know and love).  I can also cover off MyIT 2.0 
if that is of interest as well. 

 

Please let me know if you would be interested and what day/week/time works 
best.  I can run a few of these Demo’s in August so if we get to 10+ plus 
people who are interested I will coordinate.  

 

Feel free to email back on this thread or contact me directly via email / 
number below:

 

 

Thanks,

 

Chris Grassi

Director of Professional Services

Column Technologies UK 

cgra...@columnit.com

+44 (0) 750 658 3977

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Re: 7.6.04 SP2 to 7.6.04 SP5 Report Weirdness

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

I think it might have to do with the Report Definitions form.

I'm going to check that out.

I don't think it's display only, but I'll check.

I'll keep everyone posted.

Thanks!

Lisa

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Monday, August 04, 2014 1:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.6.04 SP2 to 7.6.04 SP5 Report Weirdness

** 

Check the entry mode for that attachment field in your attachment pool..
Has it somehow been created as a Display Only attachment?

 

Joe

 



From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR
INFORMATION OPERATIONS
Sent: Monday, August 04, 2014 12:43 PM
To: arslist@ARSLIST.ORG
Subject: 7.6.04 SP2 to 7.6.04 SP5 Report Weirdness

 

We just set up a brand new 7.6.04 SP5 system and are migrating over our
reports.

 

The records moved over, but all of the Web Report attachments did not.

 

I tried manually exporting the attachment from our 7.6.04 SP2 system and
adding the attachment to the new system and when I save, the attachment
field just blanks out. 

 

We've tried migrator, user tool, midtier, etc

 

Has anyone experienced this before?

 

It looks like on the Web Reports.  AR Report attachments came over just
fine.

 

Lisa Kemes

Remedy Consultant

Dev Technology Group

DLA Office: (717) 770-6437

Cell Phone: (717) 602-9460

lisa.ke...@devtechnology.com

 

 

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7.6.04 SP2 to 7.6.04 SP5 Report Weirdness

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

We just set up a brand new 7.6.04 SP5 system and are migrating over our
reports.

 

The records moved over, but all of the Web Report attachments did not.

 

I tried manually exporting the attachment from our 7.6.04 SP2 system and
adding the attachment to the new system and when I save, the attachment
field just blanks out. 

 

We've tried migrator, user tool, midtier, etc

 

Has anyone experienced this before?

 

It looks like on the Web Reports.  AR Report attachments came over just
fine.

 

Lisa Kemes

Remedy Consultant

Dev Technology Group

DLA Office: (717) 770-6437

Cell Phone: (717) 602-9460

lisa.ke...@devtechnology.com

 

 


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Re: Forgot password

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

App password
Server Password
DB Password
Midtier Password
User password

Which password?

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sunita A
Sent: Thursday, July 31, 2014 11:18 AM
To: arslist@ARSLIST.ORG
Subject: Forgot password

** 

Team

Can you reset my password? I am unable to reset my password..

Regards

Sunita K

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Re: CMDB Row Level Security

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

Just looked at local logs when logging into both App servers (active link, 
filters, sql, API) and they are the same.  I'm looking into the DB right now.  

This is so weird

Lisa

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Friday, June 27, 2014 10:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: CMDB Row Level Security

** 
that might have affected how the records were created, and what their settings 
are, but it shouldn't affect how they look when viewed by one server vs the 
other.  One thing you can do is to turn on AL/Filter logging on each server and 
see if there is anything updating the row on get, or something similar...even 
this should be the same between servers...but sometimes things can get out of 
sync...


On Fri, Jun 27, 2014 at 8:28 AM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS 
 wrote:


Good question, I'll get with our DB guy to get this info (we don't have 
direct access to do any SQL queries in the DB).

One theory we having is that one of the servers (server 1 that only has 
the 10006 permission) was create with Multi Tenancy turned on (which is 
checked on by default) and that might have something to do with it.  While 
Server 2, we unchecked it.

We did eventually find this out and unchecked MultiTenancy on server 1 
after the fact, but the CMDB Row Level fields never changed back.

Lisa

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Friday, June 27, 2014 10:22 AM
To: arslist@ARSLIST.ORG
Subject: Re: CMDB Row Level Security

**

Lisa, what does it show when you look at the row in the DB, via SQL 
tools?

I don't know how you would be seeing different results one one server 
vs the other.


On Fri, Jun 27, 2014 at 8:14 AM, Kemes, Lisa A DLA CTR INFORMATION 
OPERATIONS  wrote:


**

2 new 7.6.4SP5 Servers (in a server group, no load balancer).



After everything is set up we start importing our CI’s and on 
server one 40% of the CI’s have 10006 in the CMDBRowLevelSecurity field on 
the BMC_BaseElement form for server 1.  Server 2 has 10006 and Unrestricted 
Access on this same record same field (different server).  Same Database.



What could have caused this?  Why is the same record’s row 
level permissions different on different servers sharing the same database



Lisa Kemes

Remedy Consultant

Dev Technology Group


DLA Office: (717) 770-6437   


Cell Phone: (717) 602-9460   



lisa.ke...@devtechnology.com





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Re: CMDB Row Level Security

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

Good question, I'll get with our DB guy to get this info (we don't have direct 
access to do any SQL queries in the DB).

One theory we having is that one of the servers (server 1 that only has the 
10006 permission) was create with Multi Tenancy turned on (which is checked 
on by default) and that might have something to do with it.  While Server 2, we 
unchecked it.

We did eventually find this out and unchecked MultiTenancy on server 1 after 
the fact, but the CMDB Row Level fields never changed back.

Lisa

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Friday, June 27, 2014 10:22 AM
To: arslist@ARSLIST.ORG
Subject: Re: CMDB Row Level Security

** 
Lisa, what does it show when you look at the row in the DB, via SQL tools?

I don't know how you would be seeing different results one one server vs the 
other.


On Fri, Jun 27, 2014 at 8:14 AM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS 
 wrote:


** 

2 new 7.6.4SP5 Servers (in a server group, no load balancer).

 

After everything is set up we start importing our CI’s and on server 
one 40% of the CI’s have 10006 in the CMDBRowLevelSecurity field on the 
BMC_BaseElement form for server 1.  Server 2 has 10006 and Unrestricted 
Access on this same record same field (different server).  Same Database.

 

What could have caused this?  Why is the same record’s row level 
permissions different on different servers sharing the same database

 

Lisa Kemes

Remedy Consultant

Dev Technology Group

DLA Office: (717) 770-6437  

Cell Phone: (717) 602-9460  

lisa.ke...@devtechnology.com

 

 

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CMDB Row Level Security

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

2 new 7.6.4SP5 Servers (in a server group, no load balancer).

 

After everything is set up we start importing our CI's and on server one
40% of the CI's have 10006 in the CMDBRowLevelSecurity field on the
BMC_BaseElement form for server 1.  Server 2 has 10006 and
Unrestricted Access on this same record same field (different server).
Same Database.

 

What could have caused this?  Why is the same record's row level
permissions different on different servers sharing the same database

 

Lisa Kemes

Remedy Consultant

Dev Technology Group

DLA Office: (717) 770-6437

Cell Phone: (717) 602-9460

lisa.ke...@devtechnology.com

 

 


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Re: Data load forms names for ITSM 7.6.04...

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

Would it be called CTM:LoadRegion?


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Thursday, June 26, 2014 10:34 AM
To: arslist@ARSLIST.ORG
Subject: Data load forms names for ITSM 7.6.04...

** 

The customer is on ITSM 7.6.04 SP3. I know about SP5 & that SP3 is
nearly about 2 years old and there is a recommendation out there to step
up.

 

To the best of my knowledge, all of the data load forms for ITSM have a
naming convention of XXX:LoadYyy where XXX is a prefix of the
function you are loading the data for, and Y is the actual function
name. For e.g. COM:LoadCompany for company data.

 

Is this true for *ALL* the foundation data load forms?

 

If so I can't seem to find the one for Locations (containing columns
Company, Site, Region, Site Group, DataTags & Status). Is this load form
differently named? I'm wondering if they weren't consistent on these
names on SP3.

 

What would really help me is if someone has a compiled list of all the
Data load forms that are used to mass import ITSM 7.6.04 data, or point
me to where this may be documented by BMC Software.

 

Jo

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Re: [EXTERNAL] Clearing Browser Cache

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

Thanks Doug!  And you are correct, we are still at 7.6.04 SP5.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug
Sent: Wednesday, June 25, 2014 12:21 PM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Clearing Browser Cache

Lisa,

You didn't mention the version of the mid-tier you are using, but I am
going to make a wild guess that it is 8.1 no service pack or earlier.

Why?

Because 8.1 sp1 and later should have completely resolved the issue that
you were seeing and the need to clear your local browser cache.

The steps you included about clearing your browser cache were necessary
before
8.1 sp1 of the mid tier.

We finally isolated what was causing the issue.  It is a characteristic
of the browser caching model.  If you try and open a page, it just
checks to see if it has that page already and if so, it uses it.  Well,
if you have opened our page, you have it and the URL is the same so your
cached page is used, even if the page has changed.  Because we have the
same URL, it doesn't pick up our change.  It will eventually as there is
a setting in the cache for how long before it gets a new copy anyway
(this is typically set to 1 day, but it can be longer).

With 8.1 sp1, there is an additional check being made during the open of
the window to see if you have the same exact version of the dynamic page
(not just the URL is the same) and if not, the page gets reloaded
automatically.

So, your steps are right for 8.1 unpatched and earlier.

But, if you upgrade to 8.1 sp1 or later, you should find the entire need
to ever recache the mid-tier or to clear your local browser cache are
gone.  (unless of course you have your mid-tier cache configured to
check for updates every hour say and you want some change to propagate
faster than the 1 hour interval, then forcing a recache of the mid-tier
could be used -- but you would not need to worry about the end user
browser cache even in this case.

NOTE: that midtier 8.1 has been fully tested and is compatible with
7.6.04 and later releases of the AR System server.  It should be fine
with versions earlier than that as well, but it has not been fully
tested with earlier (unsupported) versions.

Just a reminder that the issue here has been resolved.

Doug Mueller

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR
INFORMATION OPERATIONS
Sent: Wednesday, June 25, 2014 9:09 AM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Clearing Browser Cache

I forgot to add that to the list of things I did over and over and
didn't get any results.  I did what you suggested and also manually
deleted all items under the Temporary Internet Files folder and even
that didn't work.  

Usually one or a combination of these things used to work, but I've
never had to UNCHECK Preserve Favorites Website Data.  Or maybe it was
always unchecked before and our admins recently made it checked by
default. 

I dunno, but I was starting to pull my hair out.  Luckily I still have
some of it left.  :)

Lisa

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K
Sent: Wednesday, June 25, 2014 11:44 AM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Clearing Browser Cache

** 

We've found that the browser cache has to be COMPLETELY cleared, and if
you don't UNCHECK Preserve Favorites Website Data, you won't completely
clear it, and the user may still have the problem.  So Lisa, what you
report here is spot on with what we've found.

 

If you don't want to have to remember to UNCHECK Preserve Favorites
Website Data, the other thing you can do is from your IE Internet
Options General Tab, under Browsing History, click Settings, then View
Files.  That will bring up your Temporary Internet Files folder.  We
always have our users check that (or we remote in and check it for
them), and we tell them that for there to be a valid chance of ITSM
working after a break, that folder must be COMPLETELY empty.  You can do
a Ctrl-A (for Select All) in that folder and then manually delete any
remaining files.

 

If your users are like ours, they may complain about this, but hold firm
and insist.  We've found that a complete cache (sometimes in conjunction
with flushing the MT cache) clears our users' problems up way more often
than not.

 

Cheers,

 

Natalie Stroud

SAIC @ Sandia National Laboratories

ARS-ITSM Reporting Specialist

Albuquerque, NM USA

nkst...@sandia.gov <mailto:nkst...@sandia.gov> 

ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR
INFORMATION OPERATIONS
Sent: Wednesday, June 25, 2014 9:21 AM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] Clearing Browse

Re: [EXTERNAL] Clearing Browser Cache

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

I forgot to add that to the list of things I did over and over and
didn't get any results.  I did what you suggested and also manually
deleted all items under the Temporary Internet Files folder and even
that didn't work.  

Usually one or a combination of these things used to work, but I've
never had to UNCHECK Preserve Favorites Website Data.  Or maybe it was
always unchecked before and our admins recently made it checked by
default. 

I dunno, but I was starting to pull my hair out.  Luckily I still have
some of it left.  :)

Lisa

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K
Sent: Wednesday, June 25, 2014 11:44 AM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Clearing Browser Cache

** 

We've found that the browser cache has to be COMPLETELY cleared, and if
you don't UNCHECK Preserve Favorites Website Data, you won't completely
clear it, and the user may still have the problem.  So Lisa, what you
report here is spot on with what we've found.

 

If you don't want to have to remember to UNCHECK Preserve Favorites
Website Data, the other thing you can do is from your IE Internet
Options General Tab, under Browsing History, click Settings, then View
Files.  That will bring up your Temporary Internet Files folder.  We
always have our users check that (or we remote in and check it for
them), and we tell them that for there to be a valid chance of ITSM
working after a break, that folder must be COMPLETELY empty.  You can do
a Ctrl-A (for Select All) in that folder and then manually delete any
remaining files.

 

If your users are like ours, they may complain about this, but hold firm
and insist.  We've found that a complete cache (sometimes in conjunction
with flushing the MT cache) clears our users' problems up way more often
than not.

 

Cheers,

 

Natalie Stroud

SAIC @ Sandia National Laboratories

ARS-ITSM Reporting Specialist

Albuquerque, NM USA

nkst...@sandia.gov <mailto:nkst...@sandia.gov> 

ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR
INFORMATION OPERATIONS
Sent: Wednesday, June 25, 2014 9:21 AM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] Clearing Browser Cache

 

** 

I found a solution to a problem that I was having that took me 3 days to
finally fix.  

 

I updated a form in Remedy (AST:ComputerSystem), cleared the midtier
cache and cleared my browser cache.

 

Sometimes this doesn't work and I still see the old data in my browser
(IE 8), but most of the times it does.

 

I have some steps that I take that usually fixes the problem, but after
three days and about a million clearing of caches and rebooting, I
finally was able to fix the problem.  

 

When deleting my Browser cache, I UNCHECKED the "Preserve Favorites
Website Data"

 

How I knew that it was my PC and not the MidTier was because my coworker
was able to see the changes on his PC.  I even had him log in as me and
he was able to see the changes.

 

I've NEVER had to do this before (uncheck the 'Preserve Favorites
Website Data').  But after:

 

Deleting Temp Internet Files, Cookies, Form Data and Passwords in IE

Deleting my account on User Preferences

Kicking off a Disk Cleanup on my PC

Clearing my SSL State in IE 8

Rebooting my PC

Syncing the Cache on Midtier

Flushing the Cache on the Midtier

Deleting my User Tool cache files (yes, I was willing to try anything)

 

So anyway, wanted to pass this along in case anyone else was struggling
with this.

 

Lisa Kemes

Remedy Consultant

Dev Technology Group

DLA Office: (717) 770-6437

Cell Phone: (717) 602-9460

lisa.ke...@devtechnology.com

 

 

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Clearing Browser Cache

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

I found a solution to a problem that I was having that took me 3 days to
finally fix.  

 

I updated a form in Remedy (AST:ComputerSystem), cleared the midtier
cache and cleared my browser cache.

 

Sometimes this doesn't work and I still see the old data in my browser
(IE 8), but most of the times it does.

 

I have some steps that I take that usually fixes the problem, but after
three days and about a million clearing of caches and rebooting, I
finally was able to fix the problem.  

 

When deleting my Browser cache, I UNCHECKED the "Preserve Favorites
Website Data"

 

How I knew that it was my PC and not the MidTier was because my coworker
was able to see the changes on his PC.  I even had him log in as me and
he was able to see the changes.

 

I've NEVER had to do this before (uncheck the 'Preserve Favorites
Website Data').  But after:

 

Deleting Temp Internet Files, Cookies, Form Data and Passwords in IE

Deleting my account on User Preferences

Kicking off a Disk Cleanup on my PC

Clearing my SSL State in IE 8

Rebooting my PC

Syncing the Cache on Midtier

Flushing the Cache on the Midtier

Deleting my User Tool cache files (yes, I was willing to try anything)

 

So anyway, wanted to pass this along in case anyone else was struggling
with this.

 

Lisa Kemes

Remedy Consultant

Dev Technology Group

DLA Office: (717) 770-6437

Cell Phone: (717) 602-9460

lisa.ke...@devtechnology.com

 

 


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Re: ARS forms and number of records

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

Great Idea!

I voted.  Thanks!

Lisa

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Tuesday, June 24, 2014 9:16 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS forms and number of records

** 
You may want to head over to communities and vote for this idea :)

https://communities.bmc.com/ideas/3714



On Tue, Jun 24, 2014 at 3:51 AM, MalviyaSaurabh  
wrote:


Hi All,

I would really like to know whether we have a tool or way of getting to 
know
all forms (tables) and the number of records present in those forms 
(tables)

I am aware of the backend (oracle) queries which will do, but since the
number of forms are too may hence wanted to know if i it can be 
achieved by
some tool.

ARS v : 7.1.01
OS: Solaris
DB: Sybase

Regards,
Saurabh



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Re: Dev Studio

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

Thank you! 

What I ended up doing is reinstalling Dev Studio under C:\Program
Files\BMC Software\ARSystem folder

It was originally under C:\Temp and was working just fine until last
Thursday.  I'm starting to think that it may be a folder permission
thing or something (I don't know).

I didn't even have to "Reinstall" it, I just took the "DeveloperStudio"
folder under C:\temp and moved it under C:\Program Files\BMC
Software\ARSystem folder and it started working again.  

My devstudio.ini file was pointing to the correct folder for Java.

Still a mystery, but I'm just glad it's working now.

Lisa

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Monday, June 23, 2014 3:45 PM
To: arslist@ARSLIST.ORG
Subject: Re: Dev Studio

It is not the version of JAVA if it is JAVA but rather 'where' it is
installed.

During in upgrade, JAVA updates and new installs, have their directories
named according to the version which often causes these kind of issues.

These can be easily corrected by updating the path in the devstudio.ini
file found in the install directory of the Dev Studio.

The contents of this file is typically something like

-vm
C:\Program Files (x86)\Java\jre7\bin\javaw.exe -vmargs -Xms512m
-Xmx1024m

(I had changed by start and max size to give my JVM a little more boost.

Make sure that your JAVA path seen in this file is the same as that of
your machine. Also make sure you point it to the most appropriate JAVA
version 32 or 64 bit depending on whether you need or do not need to
build objects that use OLE. 64 bit JAVA will not allow you to use OLE
while 32 bit will. At the same time you do not have too much room to
allocate too much available memory on 32 bit JVM's. So choose your JAVA
instance carefully.

Cheers

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR
INFORMATION OPERATIONS
Sent: Thursday, June 19, 2014 5:30 PM
To: arslist@ARSLIST.ORG
Subject: Re: Dev Studio

I'm running Windows 7 SP1 32-bit OS.  It's driving me nuts.  It's got to
be a java thing, but our desktop people uninstalled and reinstalled
different versions of Java and it still is giving me this error.

I have a weird suspicion that it has to do with Java Virtual Machine.
When I tried to reinstall Dev Studio 7.6.04, I got the error "Error
Loading:
c:\users\xx\temp\appdata\local\temp\I1403213156\Windows\resource\jre
\bin\msvcr71.dll"

So I tried to install 8.1 and was able to do that successfully, but then
still get the same error of "The DevStudio executable launcher was
unable to locate its companion shared library"

My devstudio.ini file is pointing to the correct javaw.exe file (I
checked).

I'm still digging into this.  It just started yesterday afternoon.

I'll post if I find the fix!

Lisa

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Lippincott, Levi (OMA-GIS)
Sent: Thursday, June 19, 2014 5:18 PM
To: arslist@ARSLIST.ORG
Subject: Re: Dev Studio

** 

Lisa,

 

My copy of Dev Studio (7.5 patch 008) just started doing the following
this morning and I have been trying to fix it.

 

I wonder if they are related, perhaps there was some sort of Java update
that caused the issue?

 

I have uninstalled & reinstalled both the Dev Studio and Java.

 

I am running Windows 8.1 64-bit.

 



 

Levi Lippincott / Remedy Administrator

 

+1 402 561 7014 office

+1 402 321 5421 mobile

levi.lippinc...@interpublic.com <mailto:levi.lippinc...@interpublic.com>


 

Interpublic Group  6825 Pine Street, Omaha, NE 68106

 

"Talent is a Gift; But Character is a Choice." -Matt Grotewold-

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR
INFORMATION OPERATIONS
Sent: Thursday, June 19, 2014 4:03 PM
To: arslist@ARSLIST.ORG
Subject: Dev Studio

 

** 

When I try opening up Dev Studio, all the sudden I'm getting this error:

"The DevStudio executable launcher was unable to locate its companion
shared library"

 

It just suddenly stopped working.  So I uninstalled it and reinstalled a
later version (I was using 7.6.04) and I installed 8.1.

 

After everything was installed, I get the same error.

 

I'm installing it on my C:\Temp directory.  Not sure if that makes a
difference, but it never did before.

 

Lisa Kemes

Remedy Consultant

Dev Technology Group

DLA Office: (717) 770-6437

Cell Phone: (717) 602-9460

lisa.ke...@devtechnology.com

 

 

_ARSlist: "Where the Answers Are" and have been for 20 years_

This message contains information which may be confidential and
privileged. Unless you are the intended recipient (or authorized to
receive thi

Re: Dev Studio

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

I'm running Windows 7 SP1 32-bit OS.  It's driving me nuts.  It's got to
be a java thing, but our desktop people uninstalled and reinstalled
different versions of Java and it still is giving me this error.

I have a weird suspicion that it has to do with Java Virtual Machine.
When I tried to reinstall Dev Studio 7.6.04, I got the error "Error
Loading:
c:\users\xx\temp\appdata\local\temp\I1403213156\Windows\resource\jre
\bin\msvcr71.dll"

So I tried to install 8.1 and was able to do that successfully, but then
still get the same error of "The DevStudio executable launcher was
unable to locate its companion shared library"

My devstudio.ini file is pointing to the correct javaw.exe file (I
checked).

I'm still digging into this.  It just started yesterday afternoon.

I'll post if I find the fix!

Lisa

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Lippincott, Levi (OMA-GIS)
Sent: Thursday, June 19, 2014 5:18 PM
To: arslist@ARSLIST.ORG
Subject: Re: Dev Studio

** 

Lisa,

 

My copy of Dev Studio (7.5 patch 008) just started doing the following
this morning and I have been trying to fix it.

 

I wonder if they are related, perhaps there was some sort of Java update
that caused the issue?

 

I have uninstalled & reinstalled both the Dev Studio and Java.

 

I am running Windows 8.1 64-bit.

 



 

Levi Lippincott / Remedy Administrator

 

+1 402 561 7014 office

+1 402 321 5421 mobile

levi.lippinc...@interpublic.com <mailto:levi.lippinc...@interpublic.com>


 

Interpublic Group  6825 Pine Street, Omaha, NE 68106

 

"Talent is a Gift; But Character is a Choice." -Matt Grotewold-

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR
INFORMATION OPERATIONS
Sent: Thursday, June 19, 2014 4:03 PM
To: arslist@ARSLIST.ORG
Subject: Dev Studio

 

** 

When I try opening up Dev Studio, all the sudden I'm getting this error:

"The DevStudio executable launcher was unable to locate its companion
shared library"

 

It just suddenly stopped working.  So I uninstalled it and reinstalled a
later version (I was using 7.6.04) and I installed 8.1.

 

After everything was installed, I get the same error.

 

I'm installing it on my C:\Temp directory.  Not sure if that makes a
difference, but it never did before.

 

Lisa Kemes

Remedy Consultant

Dev Technology Group

DLA Office: (717) 770-6437

Cell Phone: (717) 602-9460

lisa.ke...@devtechnology.com

 

 

_ARSlist: "Where the Answers Are" and have been for 20 years_

This message contains information which may be confidential and
privileged. Unless you are the intended recipient (or authorized to
receive this message for the intended recipient), you may not use, copy,
disseminate or disclose to anyone the message or any information
contained in the message.  If you have received the message in error,
please advise the sender by reply e-mail, and delete the message.  Thank
you very much.

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

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Dev Studio

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

When I try opening up Dev Studio, all the sudden I'm getting this error:

"The DevStudio executable launcher was unable to locate its companion
shared library"

 

It just suddenly stopped working.  So I uninstalled it and reinstalled a
later version (I was using 7.6.04) and I installed 8.1.

 

After everything was installed, I get the same error.

 

I'm installing it on my C:\Temp directory.  Not sure if that makes a
difference, but it never did before.

 

Lisa Kemes

Remedy Consultant

Dev Technology Group

DLA Office: (717) 770-6437

Cell Phone: (717) 602-9460

lisa.ke...@devtechnology.com

 

 


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Create a Report for Users with Multiple Devices

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

We need to create a report for users with multiple device of same type.
Needs to include Organization, Name, Desktop, Laptop, IPAD, Blackberry,
Cell Phone, Monitors, and  free form for adding "Justification for
Multiple Devices"  Needs to be created in Analytics and able to run by
all hardware asset Admns.

 

I have created a report. The problem I encountered is I couldn't narrow
this report to only users with multiple of the same type. There will be
much filtering needed once it is exported.

 

Do I need to create a new form and workflow to capture this data and
then create the report?

 

Lisa Kemes

Remedy Consultant

Dev Technology Group

DLA Office: (717) 770-6437

Cell Phone: (717) 602-9460

lisa.ke...@devtechnology.com

 

 


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Re: Remedy Developer Performance Metrics

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

I had a similar experience.  The customer requested a change to an out of the 
box solution and another Remedy Developer thought they would "dazzle" the 
customer with some extremely bloated, overly complicated solution.  The 
customer hated it, it was a nightmare to maintain (and understand) and took 
about 2 months to develop.  They eventually rejected it.  About a week later I 
came back with a very simple solution (1 extra form, and a couple of active 
links) and it's been approved and will be moving over to production.  

So the solution that the other developer was creative and did a lot more than 
the customer requested, but does that make them a better developer if it 
eventually is not what the customer wanted?

Lisa

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Wednesday, June 04, 2014 8:43 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Developer Performance Metrics

Hi,

I once got the assignment to add some functionality the ITSM notification 
system.

I could probably have hammered away right away, adding a bunch of field and 
loads of FLTR/ACTL/ESCL to do this. Maintaining that solution would have been a 
nightmare.

Instead I sat staring at the existing code for a week, and finally I added one 
FIELD and one FLTR, and then changed one FIELD and one FLTR.

These were 4 very expensive workflow objects!

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> Dave,
>
> Ok, fair enough.  And I agree there are a lot of 
> qualifications/considerations.
>
> I'm seeing now, though, that I posed too broad (and sensitive) a question.
>  Let me try a different angle on this, which should be sufficient for 
> my
> needs:
>
> On a good day, and if it's all you had to do, about how many workflow 
> objects (AL's, filters, escalations) can you create (minimum, maximum, 
> and average)?
>
> For me, if it's very complex workflow, it might be as low as 15-20 objects.
>
> On the other hand, if it's a highly mechanical operation - e.g. I need 
> to replicate the same On Return active link that perhaps calls a 
> common guide across all the fields of several forms, so I'm only 
> changing the field id and doing a "Save As" - it might get up to a few 
> hundred (say one/minute).
>  But even on my worst day and the most complex workflow it's not going 
> to be just one object on the low end, and it's never going to be a 
> thousand on the high end.
>
> So for me, min to max, my answer would be 15 to, say, 400.  And, on 
> average, I'd say it's probably around 30 or so.
>
> So, anyone willing to answer, I'd appreciate the data points.
>
> Thanks,
> Charlie
>
>
> On Tue, Jun 3, 2014 at 4:44 PM, Shellman, David 
> wrote:
>
>> Charlie,
>>
>> Being an AR System admin is not about how many active links or 
>> filters or fields one can put together in a day.  Do they work as 
>> intended?  Are the permissions right?  If they are not working as 
>> intended how well does the individual do to figure out what is not 
>> right and correct the problem.  Is it entirely new workflow or is the 
>> individual adding to something another person put together?  Or they 
>> finding and correcting issues and with existing workflow.
>>
>> If you count workflow objects one could do coding to meet that criteria.
>> On the other had they could be efficient and combine three actions 
>> into one filter instead of three.
>>
>> Finally there is more than one way to create code within the AR System.
>>  One individual could do something one way and another individual 
>> completely different.  Both ways meet the design requirements.
>>
>> Dave
>>
>> > On Jun 3, 2014, at 5:46 PM, "Charlie Lotridge" 
>> > 
>> wrote:
>> >
>> > **
>> > Hi all,
>> >
>> > I'm curious...what are your opinions about what might be useful 
>> > metrics
>> to use to judge the performance of Remedy developers?  To narrow the 
>> conversation a bit, let's just talk about during the creation of a 
>> new custom application, or custom module to an existing application.  
>> In other words for code generation.
>> >
>> > So for example, you might tell me that a good developer can create 
>> > at
>> least 50 logic objects (active links/filters/escalations) in a day.  
>> Or create & format one form/day.
>> >
>> > What are you opinions?
>> >
>> > Thanks,
>> > Charlie
>> > _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>>
>> _
>> __ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
>> "Where the Answers Are, and have been for 20 years"
>>
>
> ___

Re: Web Report "Content Type"

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

Selecting "List" will give you this functionality.   Give it a try.  It
works like a charm.  :)

Lisa

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mr Bodie
Sent: Wednesday, June 04, 2014 7:06 AM
To: arslist@ARSLIST.ORG
Subject: Web Report "Content Type"

** 
Hi
 
New to BMC Remedy here.
 
I am currently trying to build some small applications in Remedy.
However I need to do some simple reporting.
 
I notice that in the Content Type of the Web Reports there is only List
or List +Chart. I was hoping there would be a "Record" option so I could
display only the fields for a specific record in record format , just
like you can in the ARSystem Reports.
 
Am I missing something or will I need Crystal to do this.
 
Thanks
 
John

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Re: Audited from RefCount property on a Form

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

Thanks Doug.  

Unfortunately, I'm not able to run that SQL statement since I don't have
access to our database.  I could get our DB guys to run it for me, but
I'm sure that will be way down on the bottom of their list.

Right now the difference is between Dev and Staging.  We are loading
Production now and I'll see if it is the same as Dev or Staging
(hopefully, it's not different from either of those).  

I'll keep that SQL statement handy for future use.

Thanks again!

Lisa

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug
Sent: Tuesday, May 06, 2014 12:30 PM
To: arslist@ARSLIST.ORG
Subject: Re: Audited from RefCount property on a Form

** 

Lisa,

 

I didn't know what this setting was so I did a little searching in the
knowledge base.

 

I found out that this setting on an Audit form is present for an Audit
form of type Log and it is the number of

other forms that have targeted this particular Log Audit form for
auditing.  So, if it is set to 5, it should mean

that there are 5 forms out there that have auditing of style log turned
on and those forms have specified

this form as the form to log their audit records to.

 

So, this is what the setting is - a reference count of the number of
forms that are targeting this form with a

log style audit.

 

It seems to be used to determine that there are forms that are
referencing this form and if the count gets

down to 0, the system knows that no forms are targeting this form as an
Audit log form any more.

 

So, this is an internal, automatically set option used for internal
management of the auditing environment.  It

is not a setting you should be controlling or worrying about.

 

So, why the difference

 

First, have you turned on auditing for another form targeting this form
so that now there are 4 forms auditing

to this audit log form instead of 3?  That would be consistent with the
number being 4 on dev and 3 on staging.

 

Now, if you have not updated auditing on any form on dev to point to
this log form, the number should be

consistent between the environments.

 

 

If you want to pursue further to see what is connected, I found this
query in a KB article that allows you to

get the names of all forms that are connected to a given log form.  It
is an SQL query you would issue to the

database.

 

> select name Form , enable Enabled from arschema s, schema_audit a
where a.form=(select schemaid from arschema where
name='TMS:AuditLogSystem') and a.schemaid=s.schemaid order by name

 

Change the name TMS:Audit...  to the audit log form you are looking for
of course.

 

This should show you all the connected items.

 

If this shows you why things are different, terrific.

 

 

Other KB articles had a discussion about the number seeming off.  There
was a mention of doing a

Refresh Object List action when things are displayed in dev studio to
make sure all the values are correct.


Since the count is calculated, a restore of an old form definition could
bring back old values.  The values are

really advisory and informational so the system doesn't force
recalculation at all times so there is the

possibility that they get out of sync.  the Refresh Object List
operation should recalculate things.

 

 

I know this doesn't necessarily answer your question, but hopefully it
provides some more information

for you to work with.

 

Doug Mueller

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR
INFORMATION OPERATIONS
Sent: Wednesday, April 30, 2014 8:01 AM
To: arslist@ARSLIST.ORG
Subject: Audited from RefCount property on a Form

 

** 

Does anyone know what this property is?  "Audited from RefCount"

 

It's on the CTR:AuditLogSystem form and I'm doing a migrator diff and
the count is different from dev to staging.  On Dev it's "4" and on
Staging it's "3"

 

I can't find this property anywhere on any documentation

 

Lisa Kemes

Remedy Consultant

Dev Technology Group

DLA Office: (717) 770-6437

Cell Phone: (717) 602-9460

lisa.ke...@devtechnology.com

 

 

_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Migrator Difference Report and Property List

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

Thanks Doug!

What I've noticed is that they are on AST forms that have been Overlaid
(but not all of them).  

It's very strange.  I don't think anyone was messing with that property.
I could migrate the form like you said and make them exactly the same.
I was just wondering how it got that way to begin with.

This was a difference between Dev and Staging forms on 7.6.04 SP5.  We
are building Prod right now so it will be interesting to see which one
Prod matches.

Lisa

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug
Sent: Wednesday, May 07, 2014 1:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: Migrator Difference Report and Property List

** 

Lisa,

 

Well, there is a difference

 

Notice the first number of each of the items - one is 12 and the other
11.  That number is the number of

properties that are set in the object list.

 

Then, looking for the patterns of  property\type\value

 

You see the one with 12 properties has one extra property in it

 

60048\4\0\\

 

This is property 60048 that is a character type property with length of
0, an empty string.

 

This property is a list of fieldIDs semicolon separated that are defined
for the MFS/FTS advanced search

capability.

 

Now, this property not being present means NO field is indexed for
MFS/FTS

This property having an empty string means NO field is indexed for
MFS/FTS

 

So, there is a difference in the actual definition in that there is one
extra property defined for one.  But, as

far as an actual difference to the definition, there is no
difference..

 

 

So, migratory is saying there is a difference because there are a
different number of attributes, but it seems

to have the logic that notices that although different, the fact that
the value is empty means they are not really

different when it is showing the display.

 

I think this is a reasonable bug report to say that since migratory is
figuring out that the difference is not

significant when it shows the details, it should do that before it
determines there is a difference and not

report there is a difference in the first place.


OR

 

You could argue that there is a difference, even if not significant, and
the detail should show the difference in

the presence of this extra property even though it is not really a
difference in the result of the system.

 

(I personally like the first one since there is really no difference in
the definitions in this case.  NO string and

an empty string both mean the same thing.)

 

 

My guess is that somewhere along the line someone at some point defined
a field for MFS/FTS access and

then that was removed so the property was created to hold it and then
when removed the string was cleared

but the property kept.

 

If you migrate the form, the difference will be corrected, but there
will be no change to the form

functionality.

 

 

I hope this helps,


Doug Mueller

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR
INFORMATION OPERATIONS
Sent: Wednesday, May 07, 2014 7:44 AM
To: arslist@ARSLIST.ORG
Subject: Migrator Difference Report and Property List

 

** 

We created a difference report and I get some BASE forms (that were
overlaid) that have a difference in the Property list.

 

But when I double click on the form (in migrator) all the check marks
are green.  So I create a def file on the dev and stage form and here is
what I get as the difference (and the only difference):

 

   object-prop:
11\60006\4\0\\60008\40\0\60009\4\0\\60010\4\0\\60018\4\0\\90002\4\23\Rem
edy Asset Management\90007\2\1\90008\4\1\1\90009\4\14\BMC:Asset
Mgmt\90010\2\1\9

   object-prop: 0015\2\1\

 

vs.

 

   object-prop:
12\60006\4\0\\60008\40\0\60009\4\0\\60010\4\0\\60018\4\0\\60048\4\0\\900
02\4\23\Remedy Asset
Management\90007\2\1\90008\4\1\1\90009\4\14\BMC:Asset Mgmt\

   object-prop: 90010\2\1\90015\2\1\

 

I've eyeballed the forms as well in Dev Studio and I can't find the
difference!

 

This is in reference to the AST:AssetSoftware form as an example..

 

Lisa Kemes

Remedy Consultant

Dev Technology Group

DLA Office: (717) 770-6437

Cell Phone: (717) 602-9460

lisa.ke...@devtechnology.com

 

 

_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Migrator Difference Report and Property List

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

Thanks everyone!  Very good information.  I feel confident that they are the 
same.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Wednesday, May 07, 2014 2:47 PM
To: arslist@ARSLIST.ORG
Subject: Re: Migrator Difference Report and Property List

Hi,

Looking at ar.h from the API-package gives you the answer:
#define AR_OPROP_MFS_WEIGHTED_RELEVANCY_FIELDS  60048
/*
CHAR; semicolon separated list of field ids mapped to weighted relevancy fields 
of multi-form fts search in the format as below:
..
e.g. 3;1;536870913;2;536870914;3;536870915
*/

In this case your "list" is empty (4/0 means CHAR with zero length), and 
consequently there is no difference between the forms.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> We created a difference report and I get some BASE forms (that were
> overlaid) that have a difference in the Property list.
>
>
>
> But when I double click on the form (in migrator) all the check marks 
> are green.  So I create a def file on the dev and stage form and here 
> is what I get as the difference (and the only difference):
>
>
>
>object-prop:
> 11\60006\4\0\\60008\40\0\60009\4\0\\60010\4\0\\60018\4\0\\90002\4\23\R
> em edy Asset Management\90007\2\1\90008\4\1\1\90009\4\14\BMC:Asset
> Mgmt\90010\2\1\9
>
>object-prop: 0015\2\1\
>
>
>
> vs.
>
>
>
>object-prop:
> 12\60006\4\0\\60008\40\0\60009\4\0\\60010\4\0\\60018\4\0\\60048\4\0\\9
> 00
> 02\4\23\Remedy Asset
> Management\90007\2\1\90008\4\1\1\90009\4\14\BMC:Asset Mgmt\
>
>object-prop: 90010\2\1\90015\2\1\
>
>
>
> I've eyeballed the forms as well in Dev Studio and I can't find the 
> difference!
>
>
>
> This is in reference to the AST:AssetSoftware form as an example..
>
>
>
> Lisa Kemes
>
> Remedy Consultant
>
> Dev Technology Group
>
> DLA Office: (717) 770-6437
>
> Cell Phone: (717) 602-9460
>
> lisa.ke...@devtechnology.com
>
>
>
>
>
>
> __
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Migrator Difference Report and Property List

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

We created a difference report and I get some BASE forms (that were
overlaid) that have a difference in the Property list.

 

But when I double click on the form (in migrator) all the check marks
are green.  So I create a def file on the dev and stage form and here is
what I get as the difference (and the only difference):

 

   object-prop:
11\60006\4\0\\60008\40\0\60009\4\0\\60010\4\0\\60018\4\0\\90002\4\23\Rem
edy Asset Management\90007\2\1\90008\4\1\1\90009\4\14\BMC:Asset
Mgmt\90010\2\1\9

   object-prop: 0015\2\1\

 

vs.

 

   object-prop:
12\60006\4\0\\60008\40\0\60009\4\0\\60010\4\0\\60018\4\0\\60048\4\0\\900
02\4\23\Remedy Asset
Management\90007\2\1\90008\4\1\1\90009\4\14\BMC:Asset Mgmt\

   object-prop: 90010\2\1\90015\2\1\

 

I've eyeballed the forms as well in Dev Studio and I can't find the
difference!

 

This is in reference to the AST:AssetSoftware form as an example..

 

Lisa Kemes

Remedy Consultant

Dev Technology Group

DLA Office: (717) 770-6437

Cell Phone: (717) 602-9460

lisa.ke...@devtechnology.com

 

 


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Audited from RefCount property on a Form

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

Does anyone know what this property is?  "Audited from RefCount"

 

It's on the CTR:AuditLogSystem form and I'm doing a migrator diff and
the count is different from dev to staging.  On Dev it's "4" and on
Staging it's "3"

 

I can't find this property anywhere on any documentation

 

Lisa Kemes

Remedy Consultant

Dev Technology Group

DLA Office: (717) 770-6437

Cell Phone: (717) 602-9460

lisa.ke...@devtechnology.com

 

 


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Re: Application Tab Won't "Fly" back In

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

Thanks Kevin!  We got the hotfix from BMC and it worked!

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kevin Shaffer
Sent: Friday, April 25, 2014 9:02 AM
To: arslist@ARSLIST.ORG
Subject: Re: Application Tab Won't "Fly" back In

** 
Try Support, BMC sent me a def and I believe the defect number was
SW00441425.  I don't still have it or I would forward it on.
 
Kevin
 



Date: Thu, 24 Apr 2014 09:12:37 -0400
From: lisa.kemes@dla.mil
Subject: Application Tab Won't "Fly" back In
To: arslist@ARSLIST.ORG

** 

I'm not sure how else to describe this problem, but when we upgraded
from 7.6.04 SP2 to 7.6.04 SP5 the application tab that flies out (or
expands) when you click on it, doesn't fly back in when you click on a
link (like "Asset Management" then "Asset Management Console")

 

Is there something in the Midtier files that we would have to update to
make this happen?

 

Lisa Kemes

Remedy Consultant

Dev Technology Group

DLA Office: (717) 770-6437

Cell Phone: (717) 602-9460

lisa.ke...@devtechnology.com

 

 

_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_ 

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Application Tab Won't "Fly" back In

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

I'm not sure how else to describe this problem, but when we upgraded
from 7.6.04 SP2 to 7.6.04 SP5 the application tab that flies out (or
expands) when you click on it, doesn't fly back in when you click on a
link (like "Asset Management" then "Asset Management Console")

 

Is there something in the Midtier files that we would have to update to
make this happen?

 

Lisa Kemes

Remedy Consultant

Dev Technology Group

DLA Office: (717) 770-6437

Cell Phone: (717) 602-9460

lisa.ke...@devtechnology.com

 

 


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