Re: CMDB/Asset Management Training

[Lockwood, Teresa (CTR) - OCIO-CTS, Jacksonville, FL]

I absolutely recommend Victoria Schmidt and her folks at CyberTrain including 
Lenny Warren at RMI.   I went thru in-house training with them at a company I 
worked for and they did a great job!  See http://cybertraininc.com.

Terri Lockwood
Enterprise Applications Test Coordinator
Emagine IT Inc. Working for USDA\OCIO\CTS\GSD\GAMB
United States Department of Agriculture
Phone:  (904) 306-6805

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Levi Lippincott
Sent: Thursday, October 5, 2017 10:31 AM
To: arslist@ARSLIST.ORG
Subject: CMDB/Asset Management Training

**
Hello All,

I'm working at a company that is looking to build out and enhance our Asset 
Management and CMDB utilization, potentially adding discovery later.

They are setting aside a training budget and want to train our in house staff 
properly.

What would you all recommend as the best training courses that include real 
world application, certifications, etc. that would effectively use those 
dollars most effectively?

Thanks,

Levi
_ARSlist: "Where the Answers Are" and have been for 20 years_




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Re: Off Topic - Farside Remedy Cartoon - Dilbert

[Lockwood, Teresa - OCIO-CTS, Jacksonville FL]

Good one Claire!

Terri Lockwood

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Monday, March 27, 2017 8:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: Off Topic - Farside Remedy Cartoon - Dilbert

**
[cid:image001.jpg@01D2A79F.1BE8B580]



Claire Sanford

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joel D Sender
Sent: Monday, March 20, 2017 8:44 AM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] Re: Off Topic - Farside Remedy Cartoon

**
JD,
Thanks for sharing this.
I wonder if this came out when Scott Adams spoke at RUG.
Of course, Catburt should have been singing ‘Stairway to Heaven’
;-)
Joel
Joel Sender  *   jdsen...@earthlink.net

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of JD Hood
Sent: Monday, March 20, 2017 5:30 AM
To: arslist@ARSLIST.ORG
Subject: Re: Off Topic - Farside Remedy Cartoon

**
I have this old one - not Farside though...
-JDHood

[cid:image002.jpg@01D2A79F.1BE8B580]
​

On Sun, Mar 19, 2017 at 9:52 PM, Joel D Sender 
mailto:jdsen...@earthlink.net>> wrote:
Please also share the link/cartoon with the rest of us, too.
Thanks,
Joel
Joel Sender  *   jdsen...@earthlink.net

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Chris 
Doble
Sent: Friday, March 17, 2017 4:56 PM
To: arslist@ARSLIST.ORG
Subject: Off Topic - Farside Remedy Cartoon

Hey Folks,

Off Topic - does anybody have a copy of the Farside cartoon that had something 
to do with Remedy developers?

If so please ping me off the list.

CD

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Re: Remedy Testing Java question

[Lockwood, Teresa - OCIO-CTS, Jacksonville FL]

Thank you so much LJ!  I have now resolved both errors per your directions 
below.  However, when I Run it now I get a different error “Error:  Could not 
find or load main class mytestpack.OpenIE”.  Any ideas what that means?

Terri Lockwood
Enterprise Applications Test Coordinator
Emagine IT Inc. Working for USDA\OCIO\CTS\GSD\GAMB
United States Department of Agriculture
Phone:  (865) 405-2109

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Tuesday, November 22, 2016 5:11 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Testing Java question

**
Terri,
If you are defining a Class, you must define a file named by the same name, and 
there can only be one class per file...so, the line 7 needs to be in a file 
named 'OpenIE.java', and it needs to be the only class definition in the file.

Line 12 is complaining because \ is an 'escape character', but in your string 
you have specified

C:\Program Files\Selenium\IEDriverServer_x64_2,53.1\IEDriverServer.exe

thus, it is trying to figure out what \P is and \S, etc..so, to use a 
literal backslash, and have it not be an escape character, you need to double 
up on them...so your string needs to look like this

C:\\Program Files\\Selenium\\IEDriverServer_x64_2,53.1\\IEDriverServer.exe

notice that all of them are now doubled?

On Tue, Nov 22, 2016 at 2:57 PM, Lockwood, Teresa - OCIO-CTS, Jacksonville FL 
mailto:teresa.lockw...@fl.usda.gov>> wrote:
**
Hello. I am learning to use Selenium WebDriver to do remedy testing.  I’ve 
created a basic Eclipse Java class and hoping someone here on the list can help 
me troubleshoot.  I’m working on a basic script that will simply open a Google 
webpage using Internet Explorer (IE). (Will be doing the same with FireFox 
later).  I’m getting errors on lines 7 and 12.

Here is the code:

1package mytestpack;
2
3Import org.openqa.selenium.By<http://org.openqa.selenium.By>;
4import org.openqa.selenium.WebDriver;
5import 
org.openqa.selenium.ie<http://org.openqa.selenium.ie>.InternetExplorerDriver;
6
7 public class OpenIE  {
8
9  public static void main(String[]args) {
10   //TODO Auto-generated method stub
11   WebDriver driver;
12   System.setProperty(“webdriver.ie.driver”, “C:\Program 
Files\Selenium\IEDriverServer_x64_2,53.1\IEDriverServer.exe”);
13   driver=new InternetExplorerDriver();
14   driver.get(https://google.com;);
15   }
16 }


Error on line 7 is “The public type OpenIE must be dfined in its own file”
Error on line 12 is “Invalid escape sequence (valid ones are \b \t \n \f \r 
\”\’\\)

Thank you in advance for your help!

Terri





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use or disclosure of the information it contains may violate the law and 
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Remedy Testing Java question

[Lockwood, Teresa - OCIO-CTS, Jacksonville FL]

Hello. I am learning to use Selenium WebDriver to do remedy testing.  I've 
created a basic Eclipse Java class and hoping someone here on the list can help 
me troubleshoot.  I'm working on a basic script that will simply open a Google 
webpage using Internet Explorer (IE). (Will be doing the same with FireFox 
later).  I'm getting errors on lines 7 and 12.

Here is the code:

1package mytestpack;
2
3Import org.openqa.selenium.By;
4import org.openqa.selenium.WebDriver;
5import org.openqa.selenium.ie.InternetExplorerDriver;
6
7 public class OpenIE  {
8
9  public static void main(String[]args) {
10   //TODO Auto-generated method stub
11   WebDriver driver;
12   System.setProperty("webdriver.ie.driver", "C:\Program 
Files\Selenium\IEDriverServer_x64_2,53.1\IEDriverServer.exe");
13   driver=new InternetExplorerDriver();
14   driver.get(https://google.com;);
15   }
16 }


Error on line 7 is "The public type OpenIE must be dfined in its own file"
Error on line 12 is "Invalid escape sequence (valid ones are \b \t \n \f \r 
\"\'\\)

Thank you in advance for your help!

Terri





This electronic message contains information generated by the USDA solely for 
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subject the violator to civil or criminal penalties. If you believe you have 
received this message in error, please notify the sender and delete the email 
immediately.

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Automated Testing for Remedy 8.1

[Lockwood, Teresa - OCIO-CTS, Jacksonville FL]

I'm working on setting up some automation for testing our remedy builds.  Will 
be using MidTier testing SRM, and ITSM 8.1.  The testing product I'm looking at 
is Selenium WebDriver.  We are also setting up a server for testing.  I have 
some questions for the experts here and appreciate your feedback.


1.   Any idea what specs the server needs to have?

2.   What software should we have (Windows OS, Browsers-IE, FireFox, and 
Chrome)

3.   Looking at Selenium as it is open source.  Do you have experience with 
Selenium and ARS?

4.   Do you recommend another automation tool rather than Selenium?  I 
don't want to reinvent the wheel so relying on your experience.

Thank you,

Terri




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Resolved - RE: Cannot open SRD

[Lockwood, Teresa - OCIO-CTS, Jacksonville FL]

That was it Kevin!  I didn't have Request Catalog Manager permissions.  Thank 
you so much!

Terri

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kevin Shaffer
Sent: Thursday, July 21, 2016 6:36 PM
To: arslist@ARSLIST.ORG
Subject: Re: Cannot open SRD

**
Make sure you have Request Catalog Manager permissions.



From: Thomas Miskiewicz<mailto:tmisk...@gmail.com>
Sent: Thursday, July 21, 2016 5:24 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Cannot open SRD

**
Did you try to enable logging? What does it say?

On 21 Jul 2016, at 22:48, Lockwood, Teresa - OCIO-CTS, Jacksonville FL 
mailto:teresa.lockw...@fl.usda.gov>> wrote:
**
Banging my head against the wall with this one.  I open the Service Catalog 
Manager Console and search for an SRD.  When I try to open it a window 
momentarily pops us but then goes away never opening the SRD.  Pop up blockers 
are not on and I have it set so that pop ups will open in a new window (tried 
new tab as well).What could I not be seeing?

Terri

Internet Explorer 11
ARS 8.1






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Cannot open SRD

[Lockwood, Teresa - OCIO-CTS, Jacksonville FL]

Banging my head against the wall with this one.  I open the Service Catalog 
Manager Console and search for an SRD.  When I try to open it a window 
momentarily pops us but then goes away never opening the SRD.  Pop up blockers 
are not on and I have it set so that pop ups will open in a new window (tried 
new tab as well).What could I not be seeing?

Terri

Internet Explorer 11
ARS 8.1






This electronic message contains information generated by the USDA solely for 
the intended recipients. Any unauthorized interception of this message or the 
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subject the violator to civil or criminal penalties. If you believe you have 
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Re: Mystery People record (Resolved)

[Lockwood, Teresa]

We do have integrations that could have created those records.  I am checking 
on that so thank you for bringing it up.

~~~
Terri

ARS 8.1.02
ITSM 8.1.02
Midtier 8.1.02
Windows 2008
MS SQL 2008 R2 SP2

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of David Charters
Sent: Wednesday, March 30, 2016 1:48 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mystery People record (Resolved)

**
Hey Terri did your user records get created by an external system like AD 
(Active Directory) or Sailpoint? So I’m asking if the People/User records were 
created by an outside system? I hope that question makes sense. I’ve seen some 
similar things as what you saw but the People/User records had been created by 
external integrations.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Lockwood, Teresa
Sent: Wednesday, March 30, 2016 1:41 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Mystery People record (Resolved)

**
The mystery person had 18 records in the CTM:SupportGroupFunctionalRole form.  
I deleted them and now she no longer shows up.

Thank you!

~~~
Terri

ARS 8.1.02
ITSM 8.1.02
Midtier 8.1.02
Windows 2008
MS SQL 2008 R2 SP2

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Fannin, Teresa S.
Sent: Wednesday, March 30, 2016 12:14 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Mystery People record

**
Are you saying the person is showing in Assignee field or showing up in the 
drop down for Assignee?
What version of ITSM are you running I am thinking it must an older one if  
Change has an Assignee and not a Change Coordinator.
Even if you delete a person they will still show up in existing changes or 
incidents etc.   They should not show up in the drop down select any more.

Teresa
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Lockwood, Teresa
Sent: Wednesday, March 30, 2016 10:59 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Mystery People record

**
I did that and it removed all of the groups and permission but still showed up 
in the Assignee field for CRQs, and WOs.  After that is when I sat to Delete 
then actually removed the People and User record.  Yet it still shows up ;)


~~~
Terri

ARS 8.1.02
ITSM 8.1.02
Midtier 8.1.02
Windows 2008
MS SQL 2008 R2 SP2

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Robert Soto
Sent: Wednesday, March 30, 2016 11:05 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Mystery People record

**
Terri,

I have run into this problem in the past.  In order to avoid this issue I run 
the  "Change to Non Support" job under the Other Functions tab on the People 
form.

[Inline image]

Did you run the

Sincerely,
Robert Soto




From: JD Hood mailto:hood...@gmail.com>>
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Sent: Wednesday, March 30, 2016 9:54 AM
Subject: Re: Mystery People record

**
Before deleting the people record, did you remove the functional roles & 
support group memberships? If not, then check the the FunctionalRole form 
(can't recall the name offhand) for their name/login and clean up any records 
found.

Hope this helps!
-JDHood

On Wed, Mar 30, 2016 at 10:39 AM, Lockwood, Teresa 
mailto:teresa.lockw...@fisglobal.com>> wrote:
**
Scratching my head on this one.  I’ve deleted a person using People record 
which in turn deleted her User record.  She no longer exists.  However, when I 
select a support group she still shows up as a member.  Yet when I look at that 
group/members she isn’t there.  Also, she only shows up on CRQs and Work Order 
groups, not Incident.  I’ve checked all of the backend forms that I can think 
of to find the ghost record, however, I cannot find it.  Banging head on the 
wall at this point.  Where should I be looking that I haven’t thought of?

Thanks in advance!

~~~
Terri

ARS 8.1.02
ITSM 8.1.02
Midtier 8.1.02
Windows 2008
MS SQL 2008 R2 SP2

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The information contained in this message is proprietary and/or confidential. 
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Re: Mystery People record (Resolved)

[Lockwood, Teresa]

The mystery person had 18 records in the CTM:SupportGroupFunctionalRole form.  
I deleted them and now she no longer shows up.

Thank you!

~~~
Terri

ARS 8.1.02
ITSM 8.1.02
Midtier 8.1.02
Windows 2008
MS SQL 2008 R2 SP2

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Fannin, Teresa S.
Sent: Wednesday, March 30, 2016 12:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mystery People record

**
Are you saying the person is showing in Assignee field or showing up in the 
drop down for Assignee?
What version of ITSM are you running I am thinking it must an older one if  
Change has an Assignee and not a Change Coordinator.
Even if you delete a person they will still show up in existing changes or 
incidents etc.   They should not show up in the drop down select any more.

Teresa
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Lockwood, Teresa
Sent: Wednesday, March 30, 2016 10:59 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Mystery People record

**
I did that and it removed all of the groups and permission but still showed up 
in the Assignee field for CRQs, and WOs.  After that is when I sat to Delete 
then actually removed the People and User record.  Yet it still shows up ;)


~~~
Terri

ARS 8.1.02
ITSM 8.1.02
Midtier 8.1.02
Windows 2008
MS SQL 2008 R2 SP2

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Robert Soto
Sent: Wednesday, March 30, 2016 11:05 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Mystery People record

**
Terri,

I have run into this problem in the past.  In order to avoid this issue I run 
the  "Change to Non Support" job under the Other Functions tab on the People 
form.

[Inline image]

Did you run the

Sincerely,
Robert Soto




From: JD Hood mailto:hood...@gmail.com>>
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Sent: Wednesday, March 30, 2016 9:54 AM
Subject: Re: Mystery People record

**
Before deleting the people record, did you remove the functional roles & 
support group memberships? If not, then check the the FunctionalRole form 
(can't recall the name offhand) for their name/login and clean up any records 
found.

Hope this helps!
-JDHood

On Wed, Mar 30, 2016 at 10:39 AM, Lockwood, Teresa 
mailto:teresa.lockw...@fisglobal.com>> wrote:
**
Scratching my head on this one.  I’ve deleted a person using People record 
which in turn deleted her User record.  She no longer exists.  However, when I 
select a support group she still shows up as a member.  Yet when I look at that 
group/members she isn’t there.  Also, she only shows up on CRQs and Work Order 
groups, not Incident.  I’ve checked all of the backend forms that I can think 
of to find the ghost record, however, I cannot find it.  Banging head on the 
wall at this point.  Where should I be looking that I haven’t thought of?

Thanks in advance!

~~~
Terri

ARS 8.1.02
ITSM 8.1.02
Midtier 8.1.02
Windows 2008
MS SQL 2008 R2 SP2

_
The information contained in this message is proprietary and/or confidential. 
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(iii) notify the sender immediately. In addition, please be aware that any 
message addressed to our domain is subject to archiving and review by persons 
other than the intended recipient. Thank you.
_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

_
The information contained in this message is proprietary and/or confidential. 
If you are not the intended recipient, please: (i) delete the message and all 
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(iii) notify the sender immediately. In addition, please be aware that any 
message addressed to our domain is subject to archiving and review by persons 
other than the intended recipient. Thank you.
_ARSlist: "Where the Answers Are" and have been for 20 years_
_
The information contained in this message is proprietary and/or confidential. 
If you are not the intended recipient, please: (i) delete the message and all 
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(iii) notify the sender immediately. In addition, please be aware that any 
message addressed to our domain is subject to archiving and review by persons 
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_ARSlist: "Where the Answers Are" and have been for 20 years_
_
The information contained in this message is proprietary and/or confidential. 
If you are not the intended recipient, please: (i) delete the message and all 
copies;

Re: Mystery People record

[Lockwood, Teresa]

ITSM 8.1 sp2.  Yes she still shows up as a Change Coordinator and a Request 
Assignee on Work Orders.  She has been completely deleted from the system yet 
still shows up.


~~~
Terri

ARS 8.1.02
ITSM 8.1.02
Midtier 8.1.02
Windows 2008
MS SQL 2008 R2 SP2

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Fannin, Teresa S.
Sent: Wednesday, March 30, 2016 12:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mystery People record

**
Are you saying the person is showing in Assignee field or showing up in the 
drop down for Assignee?
What version of ITSM are you running I am thinking it must an older one if  
Change has an Assignee and not a Change Coordinator.
Even if you delete a person they will still show up in existing changes or 
incidents etc.   They should not show up in the drop down select any more.

Teresa
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Lockwood, Teresa
Sent: Wednesday, March 30, 2016 10:59 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Mystery People record

**
I did that and it removed all of the groups and permission but still showed up 
in the Assignee field for CRQs, and WOs.  After that is when I sat to Delete 
then actually removed the People and User record.  Yet it still shows up ;)


~~~
Terri

ARS 8.1.02
ITSM 8.1.02
Midtier 8.1.02
Windows 2008
MS SQL 2008 R2 SP2

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Robert Soto
Sent: Wednesday, March 30, 2016 11:05 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Mystery People record

**
Terri,

I have run into this problem in the past.  In order to avoid this issue I run 
the  "Change to Non Support" job under the Other Functions tab on the People 
form.

[Inline image]

Did you run the

Sincerely,
Robert Soto




From: JD Hood mailto:hood...@gmail.com>>
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Sent: Wednesday, March 30, 2016 9:54 AM
Subject: Re: Mystery People record

**
Before deleting the people record, did you remove the functional roles & 
support group memberships? If not, then check the the FunctionalRole form 
(can't recall the name offhand) for their name/login and clean up any records 
found.

Hope this helps!
-JDHood

On Wed, Mar 30, 2016 at 10:39 AM, Lockwood, Teresa 
mailto:teresa.lockw...@fisglobal.com>> wrote:
**
Scratching my head on this one.  I’ve deleted a person using People record 
which in turn deleted her User record.  She no longer exists.  However, when I 
select a support group she still shows up as a member.  Yet when I look at that 
group/members she isn’t there.  Also, she only shows up on CRQs and Work Order 
groups, not Incident.  I’ve checked all of the backend forms that I can think 
of to find the ghost record, however, I cannot find it.  Banging head on the 
wall at this point.  Where should I be looking that I haven’t thought of?

Thanks in advance!

~~~
Terri

ARS 8.1.02
ITSM 8.1.02
Midtier 8.1.02
Windows 2008
MS SQL 2008 R2 SP2

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Re: Mystery People record

[Lockwood, Teresa]

I did that and it removed all of the groups and permission but still showed up 
in the Assignee field for CRQs, and WOs.  After that is when I sat to Delete 
then actually removed the People and User record.  Yet it still shows up ;)


~~~
Terri

ARS 8.1.02
ITSM 8.1.02
Midtier 8.1.02
Windows 2008
MS SQL 2008 R2 SP2

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Robert Soto
Sent: Wednesday, March 30, 2016 11:05 AM
To: arslist@ARSLIST.ORG
Subject: Re: Mystery People record

**
Terri,


I have run into this problem in the past.  In order to avoid this issue I run 
the  "Change to Non Support" job under the Other Functions tab on the People 
form.



[Inline image]



Did you run the

Sincerely,
Robert Soto





From: JD Hood mailto:hood...@gmail.com>>
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Sent: Wednesday, March 30, 2016 9:54 AM
Subject: Re: Mystery People record

**
Before deleting the people record, did you remove the functional roles & 
support group memberships? If not, then check the the FunctionalRole form 
(can't recall the name offhand) for their name/login and clean up any records 
found.

Hope this helps!
-JDHood

On Wed, Mar 30, 2016 at 10:39 AM, Lockwood, Teresa 
mailto:teresa.lockw...@fisglobal.com>> wrote:

**
Scratching my head on this one.  I’ve deleted a person using People record 
which in turn deleted her User record.  She no longer exists.  However, when I 
select a support group she still shows up as a member.  Yet when I look at that 
group/members she isn’t there.  Also, she only shows up on CRQs and Work Order 
groups, not Incident.  I’ve checked all of the backend forms that I can think 
of to find the ghost record, however, I cannot find it.  Banging head on the 
wall at this point.  Where should I be looking that I haven’t thought of?

Thanks in advance!

~~~
Terri

ARS 8.1.02
ITSM 8.1.02
Midtier 8.1.02
Windows 2008
MS SQL 2008 R2 SP2

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_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Mystery People record

[Lockwood, Teresa]

Have logged of, cleared browser cache but she's still there ;)  I will check 
the menu.

Thank you,

TERRI LOCKWOOD * SENIOR SYSTEM ADMINISTRATOR * FIS
701 San Marco Blvd, Suite 1100 *  Jacksonville, FL 32207
Office +1 (904) 281-8069 * Cell +1 (904) 627-8651 * 
teresa.lockw...@sungard.com<mailto:teresa.lockw...@sungard.com>

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Wednesday, March 30, 2016 11:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: Mystery People record

**

Try logging it and back on, if still there, check the definition of the menu to 
see where the menu gets the data

On March 30, 2016 8:45:11 AM "Lockwood, Teresa" 
mailto:teresa.lockw...@fisglobal.com>> wrote:
**
Scratching my head on this one.  I've deleted a person using People record 
which in turn deleted her User record.  She no longer exists.  However, when I 
select a support group she still shows up as a member.  Yet when I look at that 
group/members she isn't there.  Also, she only shows up on CRQs and Work Order 
groups, not Incident.  I've checked all of the backend forms that I can think 
of to find the ghost record, however, I cannot find it.  Banging head on the 
wall at this point.  Where should I be looking that I haven't thought of?

Thanks in advance!

~~~
Terri

ARS 8.1.02
ITSM 8.1.02
Midtier 8.1.02
Windows 2008
MS SQL 2008 R2 SP2

_
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message addressed to our domain is subject to archiving and review by persons 
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_ARSlist: "Where the Answers Are" and have been for 20 years_
_
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Re: Mystery People record

[Lockwood, Teresa]

CTM:Support Group Association has nothing for her

TERRI LOCKWOOD * SENIOR SYSTEM ADMINISTRATOR * FIS  
701 San Marco Blvd, Suite 1100 *  Jacksonville, FL 32207 
Office +1 (904) 281-8069 * Cell +1 (904) 627-8651 * teresa.lockw...@sungard.com 

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stone, Brian
Sent: Wednesday, March 30, 2016 11:02 AM
To: arslist@ARSLIST.ORG
Subject: Re: Mystery People record

CTM:People support group assoc maybe?

From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on 
behalf of JD Hood [hood...@gmail.com]
Sent: Wednesday, March 30, 2016 10:54 AM
To: arslist@ARSLIST.ORG
Subject: Re: Mystery People record

**
Before deleting the people record, did you remove the functional roles & 
support group memberships? If not, then check the the FunctionalRole form 
(can't recall the name offhand) for their name/login and clean up any records 
found.

Hope this helps!
-JDHood

On Wed, Mar 30, 2016 at 10:39 AM, Lockwood, Teresa 
mailto:teresa.lockw...@fisglobal.com>> wrote:
**
Scratching my head on this one.  I've deleted a person using People record 
which in turn deleted her User record.  She no longer exists.  However, when I 
select a support group she still shows up as a member.  Yet when I look at that 
group/members she isn't there.  Also, she only shows up on CRQs and Work Order 
groups, not Incident.  I've checked all of the backend forms that I can think 
of to find the ghost record, however, I cannot find it.  Banging head on the 
wall at this point.  Where should I be looking that I haven't thought of?

Thanks in advance!

~~~
Terri

ARS 8.1.02
ITSM 8.1.02
Midtier 8.1.02
Windows 2008
MS SQL 2008 R2 SP2

_
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(iii) notify the sender immediately. In addition, please be aware that any 
message addressed to our domain is subject to archiving and review by persons 
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_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Mystery People record

[Lockwood, Teresa]

I did remove the functional roles before deleting.  I did, however, just now go 
to the CTM:Search-SuportGrpFunctionalRole form and found nothing there.

Thanks,

~~~
Terri

ARS 8.1.02
ITSM 8.1.02
Midtier 8.1.02
Windows 2008
MS SQL 2008 R2 SP2

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of JD Hood
Sent: Wednesday, March 30, 2016 10:55 AM
To: arslist@ARSLIST.ORG
Subject: Re: Mystery People record

**
Before deleting the people record, did you remove the functional roles & 
support group memberships? If not, then check the the FunctionalRole form 
(can't recall the name offhand) for their name/login and clean up any records 
found.

Hope this helps!
-JDHood

On Wed, Mar 30, 2016 at 10:39 AM, Lockwood, Teresa 
mailto:teresa.lockw...@fisglobal.com>> wrote:
**
Scratching my head on this one.  I’ve deleted a person using People record 
which in turn deleted her User record.  She no longer exists.  However, when I 
select a support group she still shows up as a member.  Yet when I look at that 
group/members she isn’t there.  Also, she only shows up on CRQs and Work Order 
groups, not Incident.  I’ve checked all of the backend forms that I can think 
of to find the ghost record, however, I cannot find it.  Banging head on the 
wall at this point.  Where should I be looking that I haven’t thought of?

Thanks in advance!

~~~
Terri

ARS 8.1.02
ITSM 8.1.02
Midtier 8.1.02
Windows 2008
MS SQL 2008 R2 SP2

_
The information contained in this message is proprietary and/or confidential. 
If you are not the intended recipient, please: (i) delete the message and all 
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(iii) notify the sender immediately. In addition, please be aware that any 
message addressed to our domain is subject to archiving and review by persons 
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_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_
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Mystery People record

[Lockwood, Teresa]

Scratching my head on this one.  I've deleted a person using People record 
which in turn deleted her User record.  She no longer exists.  However, when I 
select a support group she still shows up as a member.  Yet when I look at that 
group/members she isn't there.  Also, she only shows up on CRQs and Work Order 
groups, not Incident.  I've checked all of the backend forms that I can think 
of to find the ghost record, however, I cannot find it.  Banging head on the 
wall at this point.  Where should I be looking that I haven't thought of?

Thanks in advance!

~~~
Terri

ARS 8.1.02
ITSM 8.1.02
Midtier 8.1.02
Windows 2008
MS SQL 2008 R2 SP2

_
The information contained in this message is proprietary and/or confidential. 
If you are not the intended recipient, please: (i) delete the message and all 
copies; (ii) do not disclose, distribute or use the message in any manner; and 
(iii) notify the sender immediately. In addition, please be aware that any 
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Re: Force Password Change on login not working

[Lockwood, Teresa]

Thank you for the replies.  We’ve restarted one of our midtier servers and this 
did fix the issue if we log on to that server.  Now trying to get approval to 
do the same on all mid tier servers on the loadbalancer to see if that fixes 
for everyone.

Thank you,

Terri


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sivarama Velicheti
Sent: Wednesday, January 27, 2016 12:18 PM
To: arslist@ARSLIST.ORG
Subject: Re: Force Password Change on login not working

**
Hi,
I have had a similar issue before. This problem was caused by reboot of 
AR System Application servers and MidTier servers. Reboot of MidTier was 
scheduled to start only 5 minutes after AR System server reboot, this time was 
too low to completely boot up the Application Servers. This caused that force 
change password configuration not to work via MidTier. If you check this 
feature should work fine via the User Tool.
Thanks
Shiva Velicheti



On Wed, Jan 27, 2016 at 10:58 AM, Fannin, Teresa S. 
mailto:teresa.s.fan...@accenturefederal.com>>
 wrote:
**
I don’t have an answer but I am having the same issue. I have a production 
system and a dev system pretty much the same environment as you.  In Dev it 
works in Prod it does not work.

Thanks,
Teresa

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Lockwood, 
Teresa
Sent: Wednesday, January 27, 2016 10:54 AM

To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Force Password Change on login not working

**

“New User Must Change Password” is set to Yes (see below)



[cid:image001.jpg@01D15920.75AA5DE0]


~~~
Terri

ARS 8.1.02
ITSM 8.1.02
Midtier 8.1.02
Windows 2008
MS SQL 2008 R2 SP2


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra, CTR, DSS
Sent: Wednesday, January 27, 2016 11:31 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Force Password Change on login not working



Check your settings on the "User Password Management Configuration" form.



Thank you,



Sandra



-Original Message-

From: Action Request System discussion list(ARSList)

[mailto:arslist@ARSLIST.ORG] On Behalf Of Lockwood, Teresa

Sent: Wednesday, January 27, 2016 9:34 AM

To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>

Subject: [Non-DoD Source] Force Password Change on login not working



**



Have any of you seen a case where you set up someone in the People form then

go to the User form and set "Force Password Change On Login" to Yes, but the

user is NOT forced to change their password?  I've had a few users now tell

me that they were not prompted to change their password but I'm not sure

what could be going on.  Thank you in advance for your expertise.







~~~



Terri







ARS 8.1.02



ITSM 8.1.02



Midtier 8.1.02



Windows 2008



MS SQL 2008 R2 SP2







_

The information contained in this message is proprietary and/or

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_ARSlist: "Where the Answers Are" and have been for 20 years_



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Re: Force Password Change on login not working

[Lockwood, Teresa]

"New User Must Change Password" is set to Yes (see below)



[cid:image001.jpg@01D158F9.70703D80]


~~~
Terri

ARS 8.1.02
ITSM 8.1.02
Midtier 8.1.02
Windows 2008
MS SQL 2008 R2 SP2


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra, CTR, DSS
Sent: Wednesday, January 27, 2016 11:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: Force Password Change on login not working



Check your settings on the "User Password Management Configuration" form.



Thank you,



Sandra



-Original Message-

From: Action Request System discussion list(ARSList)

[mailto:arslist@ARSLIST.ORG] On Behalf Of Lockwood, Teresa

Sent: Wednesday, January 27, 2016 9:34 AM

To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>

Subject: [Non-DoD Source] Force Password Change on login not working



**



Have any of you seen a case where you set up someone in the People form then

go to the User form and set "Force Password Change On Login" to Yes, but the

user is NOT forced to change their password?  I've had a few users now tell

me that they were not prompted to change their password but I'm not sure

what could be going on.  Thank you in advance for your expertise.





~~~



Terri





ARS 8.1.02



ITSM 8.1.02



Midtier 8.1.02



Windows 2008



MS SQL 2008 R2 SP2





_

The information contained in this message is proprietary and/or

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_ARSlist: "Where the Answers Are" and have been for 20 years_



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Force Password Change on login not working

[Lockwood, Teresa]

Have any of you seen a case where you set up someone in the People form then go 
to the User form and set "Force Password Change On Login" to Yes, but the user 
is NOT forced to change their password?  I've had a few users now tell me that 
they were not prompted to change their password but I'm not sure what could be 
going on.  Thank you in advance for your expertise.

~~~
Terri

ARS 8.1.02
ITSM 8.1.02
Midtier 8.1.02
Windows 2008
MS SQL 2008 R2 SP2

_
The information contained in this message is proprietary and/or confidential. 
If you are not the intended recipient, please: (i) delete the message and all 
copies; (ii) do not disclose, distribute or use the message in any manner; and 
(iii) notify the sender immediately. In addition, please be aware that any 
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Email Error in stderr log

[Lockwood, Teresa]

Good day!  I'm seeing this error about every minute in my stderr log file.

Jan 11, 2016 4:57:53 PM com.bmc.arsys.emaildaemon.LoggingModule doWork
SEVERE: No field values were specified for submit or modify operation. Specify 
values for the action.

How can I find what email this error pertains to?

Thanks in advance.

~~~
Terri

ARS 8.1.02
ITSM 8.1.02
Midtier 8.1.02
Windows 2008
MS SQL 2008 R2 SP2


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Remedy Report Issue

[Lockwood, Teresa]

I'm seeing an issue with web reports and hoping someone has encountered this 
before.  AR System reports are fine but the Web reports give the following 
error:

[cid:image002.png@01D10D6B.AF25B200]

BMC suggested that we've updated Java on the midtier servers but haven't.  JDK 
is version 1.7.  I've sent them logs so now I wait.  Any suggestions as to 
where to look.


Thank you,

TERRI LOCKWOOD * SENIOR SYSTEM ADMINISTRATOR * SunGard *  AvantGard *
701 San Marco Blvd, Suite 1100 *  Jacksonville, FL 32207
Office +1 (904) 281-8069 * Cell +1 (904) 627-8651 * 
teresa.lockw...@sungard.com


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Re: WWRUG13

[Lockwood, Teresa L]

AWESOME!  I may have a shot at going if it’s again on the East Coast.  See you 
guys next year!

Terri

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Blairing
Sent: Tuesday, October 01, 2013 8:28 PM
To: arslist@ARSLIST.ORG
Subject: Re: WWRUG13

**
Claire et al,

Sorry, I should have mentioned this sooner. The truth is that I have actually 
been in fascinating breakout sessions since this morning, and this is the first 
time I have slowed down a little! Let me put on my "reporter" hat.

The big news from BMC is that the next BMC "User Event" will be held the week 
of October 13, 2014, at The Swan and Dolphin resort in Orlando, Florida. 
Details, such as the scope and focus of the meeting, are still in the planning 
stages. The announcement was made at WWRUG13 by BMC CEO Bob Beauchamp during 
the opening Keynote presentation.

We probably should defer to BMC for announcements about content, audience, 
themes, subject matter and all the other creative things that happen at a 
conference like this, but should you hear of anything before me, please pass it 
along! I'll do the same :-)

That's the big news for a year from now, and a lot will happen just this week 
alone at WWRUG. And now back to this year's conference Networking session 
with ample "lubrication" starts in an hour or so

Doug

--
Doug Blair
+1 224-558-5462

Sent from my new iPad
Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed 
to Steve Jobs :-)

On Oct 1, 2013, at 4:56 PM, Saji Philip 
mailto:sphili...@gmail.com>> wrote:
**

Is it the Florida Global User Event next year?
On Oct 1, 2013 4:41 PM, "Susan Palmer" 
mailto:suzanpal...@gmail.com>> wrote:
**
Ok  I'm MIA from WWRUG since we're doing our big server upgrade Saturday 
... what announcement !

On Tue, Oct 1, 2013 at 4:44 PM, Sanford, Claire 
mailto:claire.sanf...@memorialhermann.org>> 
wrote:
**

WoW!

No one posted the big announcement from this morning yet???
_ARSlist: "Where the Answers Are" and have been for 20 years_

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_ARSlist: "Where the Answers Are" and have been for 20 years_
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Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr

[Lockwood, Teresa L]

Thank you Nathan!  I’m sure most of us are reading these replies thinking how 
crazy it is for folks to be responding about how little money this is.  I’ve 
been doing Remedy administration since Remedy owned the company and still don’t 
make more than this job is offering.  Either I’m grossly underpaid or folks 
have forgotten what’s it’s like to work for a company with benefits.  I’ve 
never contracted as I’ve always worked for a large company but the salary for 
this company seems in line with what I’ve seen.  Sorry, that’s my 2 cents ;)


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Nathan Aker
Sent: Thursday, September 12, 2013 1:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 
Month Contract to Hire - $80-100K (Based on experience) - Contract Rate 
$38-48/hr

**
I’m continually amazed at the amount of people who chime in to ARSList to roast 
someone who posts a job for a stationary basic Remedy position offering 6 
figures as though they have somehow insulted your worth and hurt your market 
value.  This is a stationary position for an ADMIN role, with opportunity for 
conversion.  This is not a 6mth – year long CMDB architect position traveling 
to Iran people.   I’m sure a 3-5 year experienced person who wants a stable job 
with no travel would be very interested…  I know, I’ve helped interview and 
hire a number of people in this range successfully over the last 5 years.

Agreed this would be light for a traveling senior contracting position for 
short term, but it’s been clearly stated it’s not.

Nathan Aker
ITSM Solution Architect


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of David Charters
Sent: Thursday, September 12, 2013 11:17 AM
To: arslist@ARSLIST.ORG
Subject: Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 
Month Contract to Hire - $80-100K (Based on experience) - Contract Rate 
$38-48/hr

**
maybe they're just looking for newbies that just know how to do real basic stuff


Sincerly,

David Charters
Charters Technologies
317-331-8985



 Original message 
From: Carl Wilson mailto:carlbwil...@gmail.com>>
Date: 09/11/2013 8:32 PM (GMT-05:00)
To: arslist@ARSLIST.ORG
Subject: Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 
Month Contract to Hire - $80-100K (Based on experience) - Contract Rate 
$38-48/hr


**
Don't normally chime in on these but 
Wow, $340 - 360 USD a day is very low (UK rates start at around £350+ = $550+ 
USD) ... Security clearance can add a fair amount of value to that.

BTW: How are you Matt, been a long time ☺ (you going to WWRUG?, I seen Mr David 
Savino is ...)



Kind Regards,

Carl Wilson


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Matt Moore
Sent: 11 September 2013 23:57
To: arslist@ARSLIST.ORG
Subject: Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 
Month Contract to Hire - $80-100K (Based on experience) - Contract Rate 
$38-48/hr

** As stated in the job description, this is an admin position, and the secret 
clearance can be processed. 48/hr is above market rate for Colorado Springs, 
CO. Typically remedy administrators in Colorado Springs will make $40-45/hr. 
All of our certified/cleared folks are working with current clients of ours. 
The most we are currently paying those contractors is 45/hr. Hopefully this 
answers your questions!
On Wed, Sep 11, 2013 at 4:50 PM, Differ, Alfred W CTR PHD NSWC, 210 
mailto:alfred.differ@navy.mil>> wrote:
With an active clearance?

I hope not.

-al


Alfred Differ - Sr. Database Engineer
NDTI / NSWC PHD


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of David 
Charters
Sent: Wednesday, September 11, 2013 3:45 PM
To: arslist@ARSLIST.ORG
Subject: Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 
Month Contract to Hire - $80-100K (Based on experience) - Contract Rate 
$38-48/hr

$48.00/hr? Does anyone worth their Remedy salt work for that kind of rate? 
Maybe 2 x 48?

Sincerely,

David Charters
Charters Technologies
317-331-8985


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Matt Moore
Sent: Wednesday, September 11, 2013 6:06 PM
To: arslist@ARSLIST.ORG
Subject: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 
Month Contract to Hire - $80-100K (Based on experience) - Contract Rate 
$38-48/hr

Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - 
$80-100K (Based on experience) - Contract Rate $38-48/hr*

Top Thre

Re: Auto-logout and session expiration on the midtier

[Lockwood, Teresa L]

Patrick - Here is how I tell my users to get around this.  The first window I 
have them open is the  Approval console.  Then from there they click Home which 
opens a new tab and then they can open whatever they want from there (Incident, 
Change, etc).  Then if they get a timeout on say a Change tab they can go back 
to that first Approval console tab and refresh the screen which prompts them to 
log back in.  Then they can go back to the Change tab and continue working 
without losing anything.  Note:  This only applies to the tabs that they have 
opened from the original Approval tab though.



[cid:image001.png@01CE9359.E6A357C0][cid:image004.jpg@01CE9359.E8493F90]


AR Server:  7.6.4 patch 4 on Windows 2008
SQL - Windows 2008
ITSM v7.6.4 patch 4
MidTier 8.1 Windows 2008

Terri


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Patrick Snyder
Sent: Wednesday, August 07, 2013 10:00 AM
To: arslist@ARSLIST.ORG
Subject: Auto-logout and session expiration on the midtier



Our users are getting frustrated with the way Remedy handles session expiration 
on the midtiers. If a session expires and you are in the middle of filling out 
a form, you receive no preliminary warning and no indication that your session 
has expired until you perform an action, which by then it is too late and you 
must open a new remedy session in another window and manually copy and paste 
the information from the incomplete form into a new form in order to save it 
(this is BMC's advised "solution" to the problem). I have been working on a way 
to notify the user that their session will be expiring but am running into 
issues. I realize this is a common issue but have yet to find any useful 
threads that answer my question in the forums.



So far I have been working with the existing client side status bar timer that 
is running based on the timeout settings it receives from the server upon 
session changes. I am showing the user a message when they have five minutes 
left and have given them a prompt which, through an ajax call, will reach out 
and touch the session on the server so that they can avoid the timeout, or if 
they choose they can immediately end their session. I also have it actively 
kicking the user off as soon as the session clock hits 00:00 and they have not 
chosen to extend their session.



The issue I am facing occurs when users have remedy running in multiple browser 
tabs. The client side clocks do not stay in sync and therefore the user may 
choose to extend their session on one tab but the client side timer from 
another tab will still expire and kick them out. I attempted to use a session 
variable to universally track the amount of time left and reach out to it 
incrementally to keep all the client windows in sync however, I realized that 
since I am reaching out and touching the session, remedy assumes this is action 
committed by the user and resets the session timer thus infinity extending the 
users session.



Regardless of my attempts summarized above, has anyone had any luck finding a 
method to make remedy's session expiration more user friendly? If I have missed 
an active thread with a solution to this please point me in that direction 
otherwise I would appreciate any solutions anyone can provide.



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<><>

Re: SRM Admin Guide Required

[Lockwood, Teresa L]

I had to chuckle at "older version, e.g. 7.6.04".   Welcome back David!

~
Terri

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of David Easter
Sent: Monday, April 08, 2013 11:06 AM
To: arslist@ARSLIST.ORG
Subject: Re: SRM Admin Guide Required

**
With the introduction of the Wiki based documentation, there really aren't any 
"guides" anymore.  But if you're on an older version, e.g. 7.6.04, you can get 
the SRM Admin Guide here:

BMC Service Request Management 7.6.04 Administration Guide

28-Jan-2011

PDF


If you're on a later version, you can look for your information by searching 
through the online documentation.   For example, the 8.1.00 SRM documentation 
can be found here:


Online documentation for BMC Service Request Management 8.1 and its service 
packs and patches

HTM


Thanks,

-David J. Easter

From: Rajat Sharma 
To: arslist@ARSLIST.ORG
Sent: Monday, April 8, 2013 6:59 AM
Subject: SRM Admin Guide Required
**
Hi All,

It will be really helpful if some one can share SRM Admin Guide with me.

Thanks,
Rajat
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_
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Re: OT: An unexpected fork in the road...

[Lockwood, Teresa L]

Good one Rick! That one made me laugh out loud.

David - I agree that is BMC's loss.  Enjoyed meeting you in Vegas at the 2011 
RUG and all the virtual conversations as well.  Much success in your next 
endeavors!

~~~
Terri Lockwood

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Friday, April 05, 2013 2:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT: An unexpected fork in the road...

**

Hmm...   Maybe the Bobs found out he forgot the cover sheet on his TPS report.

Rick
On Apr 5, 2013 11:13 AM, "Pierson, Shawn" 
mailto:shawn.pier...@sug.com>> wrote:
**
While I don't intend to cause speculation about what happened with Mr. Easter 
or anyone else, this article may be of interest.

http://www.chron.com/news/article/BMC-Software-reduces-its-workforce-4408018.php

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Friday, April 05, 2013 1:10 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT: An unexpected fork in the road...

**

I think if it were his choice, the announcement would have been worded 
differently.

Not trying to start any rumors or badmouth anyone, just giving my read on the 
situation with the extremely limited information available.

Rick
On Apr 5, 2013 11:07 AM, "Longwing, Lj" 
mailto:llongw...@usgs.gov>> wrote:
**
You know...I don't think he said if it was his choice to leave or not...you 
never know...Unisys may be borging him

On Fri, Apr 5, 2013 at 11:40 AM, Sanford, Claire 
mailto:claire.sanf...@memorialhermann.org>> 
wrote:
I would be willing to bet, whoever they get will not fit in his shoes, unless 
they came from the same shoe store!

Big huge mistake!  David has been the best advocate BMC ever had (other than 
Doug M.) in the Developer community!  I am very glad I had the opportunity to 
meet him in person and in the virtual world!



-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Smerz, 
Christian
Sent: Friday, April 05, 2013 7:05 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT: An unexpected fork in the road...

Whoever it is better have big feet, what with all the shoes comments on here ;)

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Patrick 
Zandi
Sent: Friday, April 05, 2013 6:35 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT: An unexpected fork in the road...

Is someone taking his role?

Sent from my iPhone

On Apr 5, 2013, at 7:06, Danny Kellett 
mailto:danny.kell...@strategicworkflow.com>>
 wrote:

> David,
>
> Sad news and I hope whoever takes over your role understand the
> importance of having a dependable voice out there in the community.
> There were, and I am sure will continue to be, frustrating times when
> the product/BMC challenges us and I think you certainly added calm to that 
> storm.
>
> I always found your posts helpful and for that I thank you and wish
> you all the luck for the future.
> Danny
>
>> Hi All,
>>
>>
>>
>>  I watched the movie "Moneyball" a few nights ago.  Billy Beane
>> (general manager for the Oakland A's) had advice for delivering bad
>> news - just give it to 'em straight.  So here goes.
>>
>>
>>
>>  As of April 5th, I'm no longer an employee of BMC Software, Inc.
>>
>>
>>
>>  While my disclaimer has always stated that my participation in this
>> group wasn't an official function for BMC, obviously this turn of
>> events puts a significant kink in my continued involvement in the
>> ARSList. :-) Note that this is in no way a result of the April Fool's 
>> posting that I
>> sent out... lest someone jump to an errant conclusion.   I won't be able
>> to discuss any details of the situation, but you guys deserved to
>> hear the news straight from the horse's a er... mouth.
>>
>>
>>
>>  This has been an amazing 7 years of my career and all of you are the
>> reason for that.  This is the most vibrant, animated and supportive
>> group I've ever had the pleasure to be a part of.  I've met many of
>> you in person, talked with even more in virtual space, but I feel
>> like a part of a family with all of you.  I will truly miss the
>> opportunity to represent the brand and products that you channel so
>> much passion and positive energy towards.
>>
>>
>>
>>   This E-mail address
>> (david_eas...@bmc.com>)
>> will cease functioning, but I've created a new E-mail address
>> (david_easter...@yahoo.com>)
>>  and
>> subscribed to the list as a "private ci

Re: Bring back the ARSList MVP for 2013

[Lockwood, Teresa L]

I'm in as well.  Although I didn't get to attend RUG this year I did vote (for 
LJ I might add ;)

~
Terri

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Timothy Powell
Sent: Tuesday, October 23, 2012 3:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: Bring back the ARSList MVP for 2013

**
I'm incontributing my part to 1000
Tim

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Susan Palmer
Sent: Tuesday, October 23, 2012 2:36 PM
To: arslist@ARSLIST.ORG
Subject: Re: Bring back the ARSList MVP for 2013

**
Good idea Rick  how many responses can we get confirming we want the 
ARSlist MVP Award to continue.  This thread should not only continue that but 
also be named 'longest thread' !  Can we reach 1000 responses!

Susan
On Tue, Oct 23, 2012 at 12:42 PM, Rick Westbrock 
mailto:rwestbr...@qmxs.com>> wrote:
I had been on hiatus from Remedy for almost two years and hadn't been reading 
the list long enough to warrant voting this year but I certainly will next year 
if Dan gives us that opportunity. My new position finally gave me the chance to 
do Remedy development full-time and I'm jumping into the world of the ITSM 
suite now as well so I imagine that all the gurus on the list will be even more 
helpful to me in the future.

Hopefully this will continue as a "a really long thread about continuing it" in 
Dan's words so I changed the subject line.


-Rick

___
Rick Westbrock
QMX Support Services



-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken
Sent: Tuesday, October 23, 2012 10:21 AM
To: arslist@ARSLIST.ORG
Subject: Re: MVP 2012 - Congratulations LJ Longwing!

Please sign to indicate your support of bringing back the ARSList awards and 
MVP at WWRUG;

http://www.ipetitions.com/petition/continue-the-arslist-awards-and-mvp/

... and spread the word :)

Ken.


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, 
LJ CTR MDA/IC
Sent: Tuesday, October 23, 2012 1:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: MVP 2012 - Congratulations LJ Longwing!

Coolthat means if we can get around 500 votes or more for the MVP next 
year, another tradition can be carried on:D

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: Tuesday, October 23, 2012 11:05 AM
To: arslist@ARSLIST.ORG
Subject: Re: MVP 2012 - Congratulations LJ Longwing!

**

As I told LJ and the others in our midnight on discussion:

IF there is a really big, and by big I mean say, 10% of the list,

That sends emails or creates a really long thread about continuing it,

I might be convinced to bring it back.



But with 2.5% voting, although they usually reach the right conclusion,

It says to me that the ARSlist is a commodity now and there isn't that much 
interest in

The Award.



To Clarify and somewhat repeat what I said at the conference:



There is no longer a separate session for the ARSlist Awards, it is part of an 
opening session dedicated to all awards



The ARSlist carries on, and for now as "just an email list"



Doing some Awards related to the ARSlist carries on

The ARSlist MVP Award  is now retired

I will be doing the 20th Anniversary of the ARSlist next year.



Twinkies and Hawaii shirts have a life of their own.

I will be throwing a wrinkle into that next year as well J



Dan



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tami 
Palacky
Sent: October 23, 2012 11:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: MVP 2012 - Congratulations LJ Longwing!



**

Congrats LJ !!!

I hope you did a good job of convincing Dan continue with the awards.  i did 
vote and try to every year ... i dont do more on teh ARRList than read the 
posts everyonce in a while, but you do notice those that are helpful in the 
responses


On Thursday, October 18, 2012 5:13:09 PM UTC-4, Joe Martin D'Souza wrote:

**



You had it coming a long time!



Joe

_attend WWRUG12 www.wwrug.com ARSlist: "Where 
the Answers Are"_

_attend WWRUG12 www.wwrug.com ARSlist: "Where the 
Answers Are"_

_attend WWRUG12 www.wwrug.com ARSlist: "Where the 
Answers Are"_

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*

Re: OT: WWRUG12

[Lockwood, Teresa L]

Isn't she a hoot!  Please say hello to her from me.

Terri Lockwood


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brock, Anne
Sent: Wednesday, October 17, 2012 12:32 AM
To: arslist@ARSLIST.ORG
Subject: OT: WWRUG12

**
I just wanted to report that after years of emailing her, I finally got to meet 
the awesome Claire Sanford face to face!

WWRUG is great!

Anne Brock
Principal SC
BMC Software
925-226-0446
anne_br...@bmc.com

_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_


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Re: Remedy ITSM 7.6.04 SP4

[Lockwood, Teresa L]

Claire - We have it on Dev and so far so good!  Still testing but will
let you know if I see any gotchas.

~
Terri Lockwood / Sr System Administrator IT / Tyco Integrated Security
Tel:  +1.904.886/7687 / Cell: +1.904.424.1602
9512 Sunbeam Center Drive / Jacksonville, FL  32257 / USA
tlockw...@tyco.com  / www.tycois.com



-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Friday, October 05, 2012 1:42 PM
To: arslist@ARSLIST.ORG
Subject: Remedy ITSM 7.6.04 SP4

Has anyone loaded it yet?  Does it fix anything specific for you?  Break
anything?  Speed things up?  Slow them down?

We are about to look at it on our Dev server and wanted to know if
anyone encountered any "gotchas"

Thank you!


ITSM 7.6.04 SP2
ARS 7.6.04 SP3
Oracle 11.2.0.3.0 - 64bit Production
Win 2008 Server

Claire Sanford 
Information Systems Division 
Memorial Hermann Healthcare System
claire.sanf...@memorialhermann.org 


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Re: RUG Hotel Question

[Lockwood, Teresa L]

I got it Rick and had a good laugh picturing myself walking back to a
cheaper hotel after one of the late nights J  However, in my scenario I
also had my "Remedy Rockstar" tattoo so probably nobody would mess with
me right ;)

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Susan Palmer
Sent: Thursday, September 20, 2012 10:04 AM
To: arslist@ARSLIST.ORG
Subject: Re: RUG Hotel Question

 

** 

Very creative Rick  not sure everyone gets the 'Hawaiian' shirt
reference though ... so many newer listers!

 

Susan

On Thu, Sep 20, 2012 at 8:58 AM, Rick Cook  wrote:

** 

When you think the conference hotel is too expensive, you look for a
cheaper one nearby.

 

When you stay at a cheaper hotel nearby, the directions seem different
in the dark, especially after a few drinks.

 

When the directions seem different in the dark, you could end up in a
bad part of town at midnight, tipsy, while wearing a Hawaiian shirt.

 

When you end up in a bad part of town at midnight, tipsy, while wearing
a Hawaiian shirt, it could end up costing you a little more than you
thought.

 

Don't end up in tipsy at midnight in Tenderloin in a Hawaiian shirt.
Stay at the conference hotel.

 

Rick 

 

On Thu, Sep 20, 2012 at 9:50 AM, arslist  wrote:

** 

I should also remind folks:

We start at 8:30 in the morning and run to at least 10pm,

With breakfast before 8:30 am,

And running to really 11 or 12 pm two nights at least.

 

Life is much much easier if you stay in the Conference hotel.

 

Don't forget to join the Fairmont club to get your free in-room
internet.

 

The conference rate for rooms ends in 4 days, 

unless the hotel decides to build a new wing between now and the
conference.

(they are actually being quite generous so far in terms of allowing more
rooms on the nights that have already sold out).

 

 

Dan

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Lockwood, Teresa L
Sent: September 20, 2012 8:27 AM


To: arslist@ARSLIST.ORG
Subject: Re: RUG Hotel Question

 

** 

Oh Claire you remember ;)  Look forward to seeing you there!

 

~

Terri 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Wednesday, September 19, 2012 6:18 PM
To: arslist@ARSLIST.ORG
Subject: Re: RUG Hotel Question

 

** 

She doesn't eat much...  

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David
Sent: Wednesday, September 19, 2012 4:47 PM
To: arslist@ARSLIST.ORG
Subject: Re: RUG Hotel Question

 

** 

Also do not need to consider meals from Monday evening to Friday lunch.
Granted a couple of evenings it's considered finger food although folks
usually don't go hungry.

 

Dave

On Sep 19, 2012, at 5:11 PM, "Rick Cook"  wrote:

** 

I am paying for my own, too, and didn't find anything much
cheaper.  It is an expensive area, and $179 isn't a bad price for a
Fairmont.

Rick

On Sep 19, 2012 5:03 PM, "Lockwood, Teresa L"
 wrote:

** 

I am looking for reasonably priced hotels close to the RUG hotel
(Fairmont) in San Jose.  I am registered to go to the conference but my
company cannot pay for the T&E so I am  left to pay on my own.  I am
registered at the Fairmont currently but trying to find something more
reasonable and within walking distance since I'll be without a rental
car as well.  Any ideas?

 

Thanks,

 

Terri

 



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Re: RUG Hotel Question

[Lockwood, Teresa L]

Oh Claire you remember ;)  Look forward to seeing you there!

 

~

Terri 

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Wednesday, September 19, 2012 6:18 PM
To: arslist@ARSLIST.ORG
Subject: Re: RUG Hotel Question

 

** 

She doesn’t eat much…  

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David
Sent: Wednesday, September 19, 2012 4:47 PM
To: arslist@ARSLIST.ORG
Subject: Re: RUG Hotel Question

 

** 

Also do not need to consider meals from Monday evening to Friday lunch.  
Granted a couple of evenings it's considered finger food although folks usually 
don't go hungry.

 

Dave

On Sep 19, 2012, at 5:11 PM, "Rick Cook"  wrote:

** 

I am paying for my own, too, and didn't find anything much cheaper.  It 
is an expensive area, and $179 isn't a bad price for a Fairmont.

Rick

On Sep 19, 2012 5:03 PM, "Lockwood, Teresa L"  
wrote:

** 

I am looking for reasonably priced hotels close to the RUG hotel 
(Fairmont) in San Jose.  I am registered to go to the conference but my company 
cannot pay for the T&E so I am  left to pay on my own.  I am registered at the 
Fairmont currently but trying to find something more reasonable and within 
walking distance since I’ll be without a rental car as well.  Any ideas?

 

Thanks,

 

Terri

 


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RUG Hotel Question

[Lockwood, Teresa L]

I am looking for reasonably priced hotels close to the RUG hotel
(Fairmont) in San Jose.  I am registered to go to the conference but my
company cannot pay for the T&E so I am  left to pay on my own.  I am
registered at the Fairmont currently but trying to find something more
reasonable and within walking distance since I'll be without a rental
car as well.  Any ideas?

 

Thanks,

 

Terri

 



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Random Null Issue

[Lockwood, Teresa L]

I have a strange issue that I'm not sure where to start looking for
resolution, so naturally I am reaching out to the experts out there ;)
On various windows at random times I see the word "null" in the middle
of the screen in mid-tier.(see screenshot)  My users have reported it
and I see it periodically as well.  Any and all suggestions are welcome
;)  Thanks!

 

 

  

 

 

AR Server:  7.6.4 patch 2 on Windows 2008

SQL - Windows 2008

ITSM v7.6.4 patch 2

MidTier 7.6.4 patch 2 Windows 2008

 

Terri

 

 



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<><>

Test Post

[Lockwood, Teresa L]

This is a test so please disregard if it does make it to the list  J

 



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Re: Question - BMC Remedy AR System 7.6.04: Developer - Part 2

[Lockwood, Teresa L]

Absolutely Claire!  I've been cancelled twice for this class because
there aren't enough attendees and am currently signed up for the one in
San Jose in late March.  If I can get that changed to Houston I'll be
there.

 

Terri

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Tuesday, January 24, 2012 11:34 AM
To: arslist@ARSLIST.ORG
Subject: Question - BMC Remedy AR System 7.6.04: Developer - Part 2

 

** 

http://inter.viewcentral.com/events/cust/catalog.aspx?event_id=620&cid=b
mc&pid=1

BMC Remedy AR System 7.6.04: Developer - Part 2

 

In this course, you will learn how to build advanced application
features in BMC Remedy AR System 7.6.04. Through a combination of
lecture and lab exercises, interactive scenarios, and collaborative
discussions, you will learn how to create a deployable application,
build advanced functionality within that deployable application, and
customize it for the Web. You will also learn about several new features
such as Inline Forms, Skins, Floating Panels, Context Menu for Tables,
and Rich-text formatting in data fields. The first section of this
course consists of a review exercise that provides an opportunity for
you to demonstrate your proficiency of the knowledge and skills learned
in the BMC Remedy AR System 7.6.04: Foundation - Part 2 course.

 

If this course was offered in Houston, TX sometime at the end of
February or the beginning of March, would anyone be interesting in
attending?  I'm trying to get one in Houston.

 

Claire

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Re: TelAlert Integration Question

[Lockwood, Teresa L]

Christie - Yes, I created a new filter and am able to send and
acknowledge tickets using TelAlert.  The remaining piece is to complete
the "reply_remedy.pl" file with updated 7.64 field ids so that the
ticket can actually be acknowledged.  Here is a snippet of the file if
anyone wants to take a stab at helping me to replace old to new fields
;)

 

# ARS Field Id's

$HD_CALLID=1;

$HD_STATUS=7;

$HD_PROB_SUMMARY=8;

$HD_PROB_DETAIL=24007;

$HD_CASE_TYPE=26130;

$HD_SOURCE=26128;

$HD_WORK_LOG=24008;

$HD_URGENCY=24009;

$HD_CATEGORY=20003;

$HD_TYPE=20004;

$HD_ITEM=20005;

$HD_USERNAME=24001;

$HD_USERPHONE=26128;

#

# ARS Status Field Values

$HD_STATUS_New=0;

$HD_STATUS_ASSIGNED=1;

$HD_STATUS_WIP=2;

$HD_STATUS_PENDING=3;

$HD_STATUS_RESOLVED=4;

$HD_STATUS_CLOSED=5;

#

# ARS Priority Field Values

$HD_PRIORITY_LOW=0;

$HD_PRIORITY_MEDIUM=1;

$HD_PRIORITY_HIGH=2;

$HD_PRIORITY_URGENT=3;

$HD_PRIORITY_CLEAR=4;

#

# ARS Impact  Field Values

$HD_IMPACT_LOW=0;

$HD_IMPACT_MEDIUM=1;

$HD_IMPACT_HIGH=2;

$HD_IMPACT_URGENT=3;

#

 

~

Terri Lockwood

IT Service Excellence/Operations Systems Management

Sr. Administrator Tech Services IT

9512 Sunbeam Center Drive

Jacksonville, FL  32257

Office - 904-886-7687

Fax - 904-886-7676

Cell - 904-424-1602

Email - tlockw...@adt.com

 

Have you tried using IT Self-Service
<http://jaxmidtier02.adt.com/arsys/servlet/ViewFormServlet?form=Remedy+R
equester+-+New+Request&server=sy01114.adt.com&username=ADTSelfService&pw
d=rss&mode=Submit&&F24005=ADTSelfService&F24001=ADT+Self+Service
&F2=ADTSelfService>  yet?

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pargeter, Christie :CO IS
Sent: Monday, October 10, 2011 10:43 AM
To: arslist@ARSLIST.ORG
Subject: Re: TelAlert Integration Question

 

** 

Did you look at the form called Config Pager Service Provider?

 



From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Lockwood, Teresa L
Sent: Friday, October 07, 2011 10:07 AM
To: arslist@ARSLIST.ORG
Subject: TelAlert Integration Question

** 

Upgrading to 7.64 and trying to complete the integration with TelAlert
for our cell phone notifications.  Been working with the TelAlert folks
and all is done except to find the Filter which calls the Run Process
for the integration.  I've been told that it is out of the box
functionality but I can't find it.  Any help would be greatly
appreciated.

 

Terri

 

 

ITSM 7.64

Both Remedy and TelAlert servers are Windows

TelAlert 5.71


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TelAlert Integration Question

[Lockwood, Teresa L]

Upgrading to 7.64 and trying to complete the integration with TelAlert
for our cell phone notifications.  Been working with the TelAlert folks
and all is done except to find the Filter which calls the Run Process
for the integration.  I've been told that it is out of the box
functionality but I can't find it.  Any help would be greatly
appreciated.

 

Terri

 

 

ITSM 7.64

Both Remedy and TelAlert servers are Windows

TelAlert 5.71



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Re: For those who know Mike McCourt

[Lockwood, Teresa L]

Thanks for keeping us up to date Rick!

 

~

Terri Lockwood

IT Service Excellence/Operations Systems Management

Sr. Administrator Tech Services IT

9512 Sunbeam Center Drive

Jacksonville, FL  32257

Office - 904-886-7687

Fax - 904-886-7676

Cell - 904-424-1602

Email - tlockw...@adt.com

 

Have you tried using IT Self-Service
  yet?

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Wednesday, September 14, 2011 12:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: For those who know Mike McCourt

 

** Good news!  Mike is recovering from surgery.  He still has a road to
full recovery, and will be in the hospital for another couple of weeks,
but his body appears to be cooperating.  Thanks to all for thoughts and
prayers.

Rick

On Tue, Sep 13, 2011 at 9:30 AM, Rick Cook  wrote:

A few days ago, Mike suffered a sudden brain aneurism.  He is in the
hospital, and is scheduled to undergo surgery soon.  If anyone out there
has thoughts or prayers they would like to direct toward Mike and his
family as they go through this, both they and his Rapid Technologies
"family" would appreciate that.

Thanks!


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Re: Run process question

[Lockwood, Teresa L]

Thanks Joe.  Yes the machine that hosts the AR server will be Windows which I’m 
told is not compatible with Tivoli.  I’ll take a look at this utility.

 

~~

Terri Lockwood

IT Service Excellence/Operations System Management

Sr Administrator Tech Services IT

9512 Sunbeam Center Drive

Jacksonville, FL  32257

Office - 904-886-7687

Fax - 904-886-7676

Cell - 904-424-1602

Email - tlockw...@adt.com

 

Have you tried using IT Self-Service 
<http://jaxmidtier02/arsys/servlet/ViewFormServlet?form=Remedy+Requester+-+New+Request&server=sy01114.adt.com&username=ADTSelfService&pwd=rss&mode=Submit&&F24005=ADTSelfService&F24001=ADT+Self+Service&F2=ADTSelfService&mode=Submit&cacheid=4d0404e>
  yet?

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Thursday, June 02, 2011 4:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: Run process question

 

** 

 

Terri,

 

By a run process on an external server do you mean a process on a machine that 
is not the the same machine that hosts the AR Server?

 

If so it’s a utility called PSExec that may be useful to you that is available 
for windows...

 

http://technet.microsoft.com/en-us/sysinternals/bb897553.aspx

 

Joe

 

From: Lockwood, Teresa L <mailto:tlockw...@adt.com>  

Sent: Thursday, June 02, 2011 3:44 PM

Newsgroups: public.remedy.arsystem.general

To: arslist@ARSLIST.ORG 

Subject: Run process question

 

** 

In the middle of 7.6.4 upgrade with a Tivoli integration and have run into an 
issue since we are moving from Unix to Windows in the new environment.  My 
question is How do you do a run process on an external server thru a filter?

 

 

Terri

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Run process question

[Lockwood, Teresa L]

In the middle of 7.6.4 upgrade with a Tivoli integration and have run
into an issue since we are moving from Unix to Windows in the new
environment.  My question is How do you do a run process on an external
server thru a filter?

 

 

Terri



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Daytona RUG

[Lockwood, Teresa L]

Can anyone give me details about the RUG scheduled this Wednesday (5/18)
in Daytona Florida? 

 

~~

Terri 



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Re: Thanks to all WW RUG participants, those that attended our talks and visited our booth, BMC, and especially the Organizers

[Lockwood, Teresa L]

Nice meeting you at RUG Geoff.  Glad you like your iPad; and glad to be sitting 
at the lucky table with you and the iPod I won J   Enjoy! 

 

~~

Terri Lockwood

IT Service Excellence/Operations System Management

Sr Administrator Tech Services IT

9512 Sunbeam Center Drive

Jacksonville, FL  32257

Office - 904-886-7687

Fax - 904-886-7676

Cell - 904-424-1602

Email - tlockw...@adt.com

 

Have you tried using IT Self-Service 

  yet?

 

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Geoff Endresen
Sent: Wednesday, October 27, 2010 1:32 AM
To: arslist@ARSLIST.ORG
Subject: Re: Thanks to all WW RUG participants, those that attended our talks 
and visited our booth, BMC, and especially the Organizers

 

** 

+ 10 ;-)


Sent from my iPad


On Oct 26, 2010, at 3:27 AM, Ben Chernys  
wrote:

** 

Just wanted to say a big thanks to all participants, an extra thanks to 
those that took the time to listen to our talks and visit our booth, thanks to 
BMC for providing a wide array of senior people (and providing the rockets), 
and finally a big giant thank you for all the hard work done by all the WW RUG 
Organisers.

 

It was great to meet you in person and finally attach faces to those 
years of emails on the arslist.  

 

It was also great to meet former co-workers Dan and Ed after some 15 
years after we had worked together on ARS release 2.

 

I am also especially enthralled to see the interest and reaction to 
Meta-Update and will follow up with those that attended the talks and requested 
more information.

 

Cheers

Ben Chernys

Senior Software Architect
Software Tool House Inc.

Canada / Deutschland / Germany
Mobile:  +49 171 380 2329GMT + 1 + [ DST ]
Email:   ben.cher...@softwaretoolhouse.com
Web: www.softwaretoolhouse.com 
 

Check out Software Tool House's free Diary Editor.

Meta-Update, our premium ARS Data tool, lets you automate 
your imports, migrations, in no time at all, without programming, 
without staging forms, without merge workflow. 
http://www.softwaretoolhouse.com/    

 

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Re: crontab question

[Lockwood, Teresa L]

Thanks Christopher and Frederick!  Setting it to 0 1 * * *  did the
trick.  This was the only one we had running 7 days a week so it just
didn't like that range 0-6 I guess.  Have a great day!

 

Terri

 

AR Server: 6.3 Patch 24 on UNIX AIX 5.3

SQL - Oracle 9.2.5

ITSM v 5.6

MidTier 6.3 Patch 20 on a Windows 2003 NT server - IIS

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Sent: Thursday, January 28, 2010 10:57 AM
To: arslist@ARSLIST.ORG
Subject: Re: crontab question

 

** 

Since you want it to run every day try using an asterisk for the day.  I
have seen some systems that have had troubles with the range format.

 

Your entry would then be:   0 1 * * * cmd_string

 

Fred

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lockwood, Teresa L
Sent: Thursday, January 28, 2010 9:39 AM
To: arslist@ARSLIST.ORG
Subject: crontab question

 

** 

I've created a scheduled report which is running perfectly except for
the days of the week that it is running.  I want it to run 7 days a week
and my crontab -e is set up as follows:  0 1 * * 0-6.  From my
understanding "0-6" is Sunday-Saturday so it should be sending the
report every day.  However it seems to be consistently skipping Sunday
and Monday (0 & 1).  Any idea what I could be missing?  Thanks in
advance for any help.

 

Terri

 



AR Server: 6.3 Patch 24 on UNIX AIX 5.3

SQL - Oracle 9.2.5

ITSM v 5.6

MidTier 6.3 Patch 20 on a Windows 2003 NT server - IIS

 

 

 


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Are"_ 



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crontab question

[Lockwood, Teresa L]

I've created a scheduled report which is running perfectly except for
the days of the week that it is running.  I want it to run 7 days a week
and my crontab -e is set up as follows:  0 1 * * 0-6.  From my
understanding "0-6" is Sunday-Saturday so it should be sending the
report every day.  However it seems to be consistently skipping Sunday
and Monday (0 & 1).  Any idea what I could be missing?  Thanks in
advance for any help.

 

Terri

 



AR Server: 6.3 Patch 24 on UNIX AIX 5.3

SQL - Oracle 9.2.5

ITSM v 5.6

MidTier 6.3 Patch 20 on a Windows 2003 NT server - IIS

 

 

 



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Re: What determines where field menus display?

[Lockwood, Teresa L]

That did it Bryan!  I had checked the font size under Settings and it
was set to Normal already but it was set to Large under Appearance.  Now
the menu shows up correctly!

 

Thank you!

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Bryan Waters
Sent: Sunday, October 04, 2009 12:56 PM
To: arslist@ARSLIST.ORG
Subject: Re: What determines where field menus display?

 

** 

Oops.  It should have stated "falling".  Eyes playing tricks on me. J

 

From: Bryan Waters [mailto:bryancwat...@gmail.com] 
Sent: Saturday, October 03, 2009 10:25 PM
To: arslist@ARSLIST.ORG
Subject: RE: What determines where field menus display?

 

We recently had a user that had an issue with menus "following" off the
screen due to the display font setting being Large.  Please
verify/change the user's desktop font size to Normal and retry.

 

Thanks,

Bryan

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Benedict Brad (CI/FSR6-NA)
Sent: Friday, October 02, 2009 1:18 PM
To: arslist@ARSLIST.ORG
Subject: Re: What determines where field menus display?

 

** 

I have had similar issues with individual users in the past.  It has
been resolved by deleting the user's AR System User Preference file and
having it recreated on login.  Usually, the user has adjusted some
personal client settings.

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa
Sent: Friday, October 02, 2009 1:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: What determines where field menus display?

** 

Do they also have dual monitors, or just one?

 

Lisa 

 

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lockwood, Teresa L
Sent: Friday, October 02, 2009 8:54 AM
To: arslist@ARSLIST.ORG
Subject: What determines where field menus display?

** 

I've got what I'm sure is a simply answered question but I'm coming up
empty this morning.  I've got a character field with a menu that
displays differently for only 2 team members.  The field menu display is
set to Smart menus but instead of cascading up so that you can see the
whole list it cascades down and off the page.  For everyone else (me
included) its cascades up so we can see all of the menu items.  As a
workaround I've got them using popup menus but they are not happy with
that so I'd like to find a resolution.  So the question is, what does
Remedy look at to determine where to display the popup menu?  (Note:
I've tried playing with their screen resolution and it didn't matter if
they were set to 800 x 600 or 1024 x 768).  Thanks in advance for any
help.

 

 

AR Server: 6.3 Patch 24 on UNIX AIX 5.3

SQL - Oracle 9.2.5

ITSM v 5.6

MidTier 6.3 Patch 24 on a Windows 2003 NT server - IIS

 

 

Terri

 


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Re: What determines where field menus display?

[Lockwood, Teresa L]

Just one monitor.

 

~~

Terri Lockwood

Senior Systems Administrator

9512 Sunbeam Center Drive

Jacksonville, FL  32257

Office - 904-886-7687

Fax - 904-886-7676

Cell - 904-424-1602

Email - tlockw...@adt.com

 

Have you tried using IT Self-Service
<http://jaxmidtier02/arsys/servlet/ViewFormServlet?form=Remedy+Requester
+-+New+Request&server=sy01114.adt.com&username=ADTSelfService&pwd=rss&mo
de=Submit&&F24005=ADTSelfService&F24001=ADT+Self+Service&F2=ADTS
elfService&mode=Submit&cacheid=4d0404e>  yet?

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa
Sent: Friday, October 02, 2009 1:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: What determines where field menus display?

 

** 

Do they also have dual monitors, or just one?

 

Lisa 

 

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lockwood, Teresa L
Sent: Friday, October 02, 2009 8:54 AM
To: arslist@ARSLIST.ORG
Subject: What determines where field menus display?

** 

I've got what I'm sure is a simply answered question but I'm coming up
empty this morning.  I've got a character field with a menu that
displays differently for only 2 team members.  The field menu display is
set to Smart menus but instead of cascading up so that you can see the
whole list it cascades down and off the page.  For everyone else (me
included) its cascades up so we can see all of the menu items.  As a
workaround I've got them using popup menus but they are not happy with
that so I'd like to find a resolution.  So the question is, what does
Remedy look at to determine where to display the popup menu?  (Note:
I've tried playing with their screen resolution and it didn't matter if
they were set to 800 x 600 or 1024 x 768).  Thanks in advance for any
help.

 

 

AR Server: 6.3 Patch 24 on UNIX AIX 5.3

SQL - Oracle 9.2.5

ITSM v 5.6

MidTier 6.3 Patch 24 on a Windows 2003 NT server - IIS

 

 

Terri

 


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What determines where field menus display?

[Lockwood, Teresa L]

I've got what I'm sure is a simply answered question but I'm coming up
empty this morning.  I've got a character field with a menu that
displays differently for only 2 team members.  The field menu display is
set to Smart menus but instead of cascading up so that you can see the
whole list it cascades down and off the page.  For everyone else (me
included) its cascades up so we can see all of the menu items.  As a
workaround I've got them using popup menus but they are not happy with
that so I'd like to find a resolution.  So the question is, what does
Remedy look at to determine where to display the popup menu?  (Note:
I've tried playing with their screen resolution and it didn't matter if
they were set to 800 x 600 or 1024 x 768).  Thanks in advance for any
help.

 

 

AR Server: 6.3 Patch 24 on UNIX AIX 5.3

SQL - Oracle 9.2.5

ITSM v 5.6

MidTier 6.3 Patch 24 on a Windows 2003 NT server - IIS

 

 

Terri

 



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Re: Couldn't locate the Email form - ARERR 9801

[Lockwood, Teresa L]

Thanks Janie.  We got this working in the wee hours of the morning.  We
had started archiving on the Email Messages form a few days ago.  So
after hearing what you've said we think that after the Oracle db
password was reset Remedy was seeing those strange aliases on the Email
Messages form and was confused, because it started working as soon as we
sat the aliases to match the form name.

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Janie Sprenger
Sent: Friday, April 17, 2009 10:53 AM
To: arslist@ARSLIST.ORG
Subject: Re: Couldn't locate the Email form - ARERR 9801

 

Do you have an archive or backup form of AR System Email Messages?   Or
any other form with the word 'Email' in it, other than the AR System
forms?  I've seen where the email engine identifies a different form for
Email Messages and that causes issues.  This often happens after an App
restart when some type of action has occurred with the DB.  I've found
that removing the 'other' form and stopping/starting ARS and Email will
fix that issue, but not sure if that's the issue your having.

 

HTH,

 

Janie

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lockwood, Teresa L
Sent: Friday, April 17, 2009 4:42 AM
To: arslist@ARSLIST.ORG
Subject: Re: Couldn't locate the Email form - ARERR 9801

 

** 

Yes, it's there.

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Friday, April 17, 2009 3:18 AM
To: arslist@ARSLIST.ORG
Subject: Re: Couldn't locate the Email form - ARERR 9801

 

I apologize for asking the obvious, but does that form exist on the
server?

 

Joe

 



From: "Lockwood, Teresa L" 
To: arslist@ARSLIST.ORG
Sent: Friday, April 17, 2009 2:10:45 AM
Subject: Couldn't locate the Email form - ARERR 9801

** 

I'm seeing the following error message and none of my emails are going
out.

 

Couldn't locate the Email form. (ARERR 9801)

Couldn't locate the Email form. : AR System Email Messages

 

Have restarted application to no avail.  The oracle password was changed
via Admin tool earlier tonight; could this be causing the error?  Any
help is appreciated :-)

 

Terri

 

AR Server: 6.3 Patch 24 on UNIX AIX 5.3

SQL - Oracle 9.2.5

ITSM v 5.6

MidTier 6.3 Patch 20 on Windows 2003 NT server

 


This email (including any attachments) may contain information that is
private or business confidential. If you received this email in error,
please delete it from your system without copying it and notify sender
by reply email so that our records can be corrected. 

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Re: Couldn't locate the Email form - ARERR 9801

[Lockwood, Teresa L]

Yes, it's there.

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Friday, April 17, 2009 3:18 AM
To: arslist@ARSLIST.ORG
Subject: Re: Couldn't locate the Email form - ARERR 9801

 

I apologize for asking the obvious, but does that form exist on the
server?

 

Joe

 

____

From: "Lockwood, Teresa L" 
To: arslist@ARSLIST.ORG
Sent: Friday, April 17, 2009 2:10:45 AM
Subject: Couldn't locate the Email form - ARERR 9801

** 

I'm seeing the following error message and none of my emails are going
out.

 

Couldn't locate the Email form. (ARERR 9801)

Couldn't locate the Email form. : AR System Email Messages

 

Have restarted application to no avail.  The oracle password was changed
via Admin tool earlier tonight; could this be causing the error?  Any
help is appreciated :-)

 

Terri

 

AR Server: 6.3 Patch 24 on UNIX AIX 5.3

SQL - Oracle 9.2.5

ITSM v 5.6

MidTier 6.3 Patch 20 on Windows 2003 NT server

 

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Couldn't locate the Email form - ARERR 9801

[Lockwood, Teresa L]

I'm seeing the following error message and none of my emails are going
out.

 

Couldn't locate the Email form. (ARERR 9801)

Couldn't locate the Email form. : AR System Email Messages

 

Have restarted application to no avail.  The oracle password was changed
via Admin tool earlier tonight; could this be causing the error?  Any
help is appreciated :-)

 

Terri

 

AR Server: 6.3 Patch 24 on UNIX AIX 5.3

SQL - Oracle 9.2.5

ITSM v 5.6

MidTier 6.3 Patch 20 on Windows 2003 NT server

 



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Re: Friday Humor - ITSM song

[Lockwood, Teresa L]

I'm laughing out loud just picturing my sales rep(s) breaking into song
and dance.  Although I can't imagine them doing the hand gestures to I T
S M like they would with Y M C A :-)  Thanks for the morning laugh!

 

~~

Terri

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ortega, Jesus
Sent: Friday, February 27, 2009 8:37 AM
To: arslist@ARSLIST.ORG
Subject: Friday Humor - ITSM song

 

Since we all love Remedy and we know that the cause of the headache is
the ITSM suite, I decided to create another song. This one would be a
pitch from a BMC rep trying to sell BSM to the VP of Information
Systems. Just imagine about five BMC sales reps in board room suddenly
breaking out into this song and dance to the tune of YMCA. 

 

V P, yes I'm talking to you

I said V P, this is what you should do

there's a system, you should go out and buy

It'll make  your  business  fly high

 

V P, when your systems are down

I said V P, and your customers frown

there's a system, that'll make you go far

you will be-come IT's big star

 

 

You have to implement I T S M

You have to implement I T S M

 

It's got everything, to fulfill your dreams

of keeping track of your teams

 

 

You have to implement I T S M

You have to implement I T S M

 

It's got everything to make IT run

It'll even make help desk fun

 

I T SM

I T S M

 

 

Jesus Ortega

Application Senior Specialist

IT Remedy Support

 

Private and confidential as detailed here
 . If you cannot access
hyperlink, please e-mail sender. 

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Re: $DATE$ Formt Question

[Lockwood, Teresa L]

Thanks Norm!  Since only two people will be pulling these Word documents
I was able to change the setting in their Remedy client Locale from
short to Custom and it works perfectly!  Have a great day!

~~
Terri

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
CS/SCCE
Sent: Monday, March 03, 2008 11:36 AM
To: arslist@ARSLIST.ORG
Subject: Re: $DATE$ Formt Question

Easy way:

Change the date format in the Windows client.  Since AL's pull date from
the client, it gets the date format from the client, too.  This has to
be set on every machine where the AL will run, though.  That's OK if
you're just running a daily report or something similar from one or two
machines.

Slightly harder way:

Just do a SET FIELDS and do a DIRECT SQL and call the date in the date
format from the underlying DB.  Here's how to set the date format and do
the query:

http://infolab.stanford.edu/~ullman/fcdb/oracle/or-time.html

Norm

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Lockwood, Teresa L
Sent: Monday, March 03, 2008 10:25 AM
To: arslist@ARSLIST.ORG
Subject: $DATE$ Formt Question

** 

In an Active Link I'm using DDE to call the command $DATE$ into a Word
document.  It's working fine except that I need to change the date
format from "3/3/08" to March 3, 2008.  Any suggestions as to how I can
do this are greatly appreciated.

 

Thanks,

 

Terri

 

ARS 6.3 patch 20

ITSM 5.6

AIX 5.3

SQL Oracle 9.2

 

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$DATE$ Formt Question

[Lockwood, Teresa L]

In an Active Link I'm using DDE to call the command $DATE$ into a Word
document.  It's working fine except that I need to change the date
format from "3/3/08" to March 3, 2008.  Any suggestions as to how I can
do this are greatly appreciated.

 

Thanks,

 

Terri

 

ARS 6.3 patch 20

ITSM 5.6

AIX 5.3

SQL Oracle 9.2

 


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External CMDB / Tivoli Request Mgr

[Lockwood, Teresa L]

I have a question about external CMDBs.  Does anybody have experience
using ARS 7.x with an external CMDB?  Is it possible to fully utilize
version 7 without using BMC's CMDB and discovery products?  For those
who have already upgraded to 7 can you tell me the advantages of
upgrading if you are not using the CMDB? 

 

Also, any information anyone has comparing ARS 7.x with IBM Tivoli
Request Manager would be appreciated.

 

Thanks in advance for your help!

 

~~

Terri 

 


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TelAlert Upgrade Questions

[Lockwood, Teresa L]

I have questions about the Telalert Product that I'm hoping to get some
feedback on.  I'm looking to possibly upgrade the current 5.6 version
(as well as version 5-1 TelAlert Enterprise) to the new 6e version. I
have two questions for the list:

 

1.  Can you provide practical differences between the two versions
as you've experienced?  It's quite an expensive upgrade so am wondering
if it's worth the upgrade cost.

 

2.  If you don't use TelAlert for Remedy notifications, what are you
using?  I'd like to see those as well for review and comparison.  

 

As always, thanks for your help.

 

Terri

 

 

 

 


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Re: Time change issue on client

[Lockwood, Teresa L]

I had one user who was an hour behind but everyone else and our servers
were fine.  I uninstalled then reinstalled his client and he's fine now.


 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mahan, Janet L [EQ]
Sent: Tuesday, October 30, 2007 10:33 AM
To: arslist@ARSLIST.ORG
Subject: Time change issue on client

 

Has anyone had trouble with the client not having the correct time since
last Sunday, October 28?  Our unix server time is correct and our
Windows Citrix server time is correct but 'some' of the users are an
hour behind.  It seems to correct the problem if we take out the locale
and leave it clear on the preference form.  But won't that be a problem
for the web client?

Any ideas? 

Janet Mahan 
Network Systems Administrator II 
EMBARQ 
  
Voice: 941-766-6199  |  Wireless: 321-356-0128  |  Fax: 941-766-6199 
Email: [EMAIL PROTECTED] 
  
Voice | Data | Internet | Wireless | Entertainment 
  
This e-mail is the property of EMBARQ and may contain confidential and
privileged material for the sole use of the intended recipient(s). Any
review, use, distribution or disclosure by others is strictly
prohibited. If you are not the intended recipient (or authorized to
receive for the recipient), please contact the sender and delete all
copies of the message.

 

__20060125___This posting was submitted with HTML in
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Re: Michigan Remedy Users Group Meeting (August 17th)

[Lockwood, Teresa L]

Jacksonville

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ed LeBlanc
Sent: Tuesday, August 07, 2007 11:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: Michigan Remedy Users Group Meeting (August 17th)

Hi Teresa,
 
Where in Florida are you?
 
Ed LeBlanc, RAC, ITIL
Senior Consultant
RIGID Systems, LLC
10440 little Patuxent Parkway
Suite 200
Columbia, MD 21044
 
Phone 904-607-9387
Fax 410-715-0848
 
 



From: Action Request System discussion list(ARSList) on behalf of
Lockwood, Teresa L
Sent: Tue 8/7/2007 9:36 AM
To: arslist@ARSLIST.ORG
Subject: Re: Michigan Remedy Users Group Meeting (August 17th)


** 

Where would I find out about any RUGs in Florida?

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Chris Ingalls
Sent: Tuesday, August 07, 2007 8:37 AM
To: arslist@ARSLIST.ORG
Subject: Michigan Remedy Users Group Meeting (August 17th)

 

** 
The Michigan Remedy Users Group (MIRUG) cordially invites you to our
local event on August 17th, 2007 at the Michigan League in Ann Arbor.
This is a free event.  Please register for this event by going to the
http://www.remedyusergroups.com , registering as a user and clicking the
"Attend Event" link located on the right hand side of the page
(Sometimes it is scrolled down on the page).   

 

 

 

 

 

 

 

 What 

 Michigan Remedy Users Group 

 When 

 Friday, August 17th, 2007 

 Where 

 Ann Arbor, Michigan 

Michigan League (Henderson Room) 

911 N University Ave, Ann Arbor 

 Sessions 

1.  What's new in 7.1 

2.  Configuring CMDB 

3.  BMC Developer Community 

4.  Kinetic Data 

5.  Turing SMI 

6.  Stump the experts

Location: 911 N University Ave, Ann Arbor, MI 



IPODs may be given away! 
Breakfast will be provided.  You're on your own for lunch, but we may go
as a group. __20060125___This posting was submitted
with HTML in it___

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Re: Michigan Remedy Users Group Meeting (August 17th)

[Lockwood, Teresa L]

Where would I find out about any RUGs in Florida?

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Chris Ingalls
Sent: Tuesday, August 07, 2007 8:37 AM
To: arslist@ARSLIST.ORG
Subject: Michigan Remedy Users Group Meeting (August 17th)

 

** 
The Michigan Remedy Users Group (MIRUG) cordially invites you to our
local event on August 17th, 2007 at the Michigan League in Ann Arbor.
This is a free event.  Please register for this event by going to the
http://www.remedyusergroups.com , registering as a user and clicking the
"Attend Event" link located on the right hand side of the page
(Sometimes it is scrolled down on the page).   

 

 

 

 

 

 

 

 What 

 Michigan Remedy Users Group 

 When 

 Friday, August 17th, 2007 

 Where 

 Ann Arbor, Michigan 

Michigan League (Henderson Room) 

911 N University Ave, Ann Arbor 

 Sessions 

1.  What's new in 7.1 

2.  Configuring CMDB 

3.  BMC Developer Community 

4.  Kinetic Data 

5.  Turing SMI 

6.  Stump the experts

Location: 911 N University Ave, Ann Arbor, MI 



IPODs may be given away! 
Breakfast will be provided.  You're on your own for lunch, but we may go
as a group. __20060125___This posting was submitted
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MidTier 6.3 Header Question

[Lockwood, Teresa L]

In Mid Tier 6.3, how can I remove the words "Remedy Mid Tier 6.3" from
the heading?  Thanks in advance for your help.

 

 

 

 

Terri

 


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<>

OLE Automation to open a Word document

[Lockwood, Teresa L]

My customer needs to have a word document opened when a button is pushed
on their form.  I'm trying to us OLE automation but am doing something
wrong.  I want to open a pre-defined Word document and paste in the
date, name, & address information into the document from the Remedy
form.  Does anyone have documentation that they would like to share
about how to do this?  Remedy website KB wasn't much help.  Any help is
appreciated.

 

ARS 6.3 patch 20

ITSM 5.6

AIX 5.3

SQL - Oracle 9.2 

 

Thanks,

 

Terri

 

 


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