Helix - Remedy user experience

[Manish SINGLA]

Hello List,



Could you please share your experience with Remedy Helix(BMC) on following 
topics:


How latency to be managed with data and load of users

Latency with real time system

Any issue been reported by China user, in BMC Helix existing landscape

China site, user experience.




Please share your experience if you have more inputs.



Best Regards,

Manish SINGLA | TINA: 199 6247 | Tel: +91 1204006247 | Mobile: +91 9810798076

ICT | Service Manager.








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Re: Why does the ARS Service take so long to start?

[Manish SINGLA]

Team,

Check your database and ARS VLAN setting, if both are set to same VLAN can save 
on startup time significantly.

Best Regards,
Manish Singla
ST-ICT-SCC; Application Group Manager
REMEDY/ARIS/CAS/STAM/DCF/Metrics Application
Direct: +91 121 400 6247   TINA: 199-6247
Mobile: +91 98107 98076
[cid:image001.png@01CF2E07.0DC0ED70]



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Suresh Loganathan
Sent: Wednesday, February 19, 2014 11:10 PM
To: arslist@ARSLIST.ORG
Subject: Re: Why does the ARS Service take so long to start?

**

Team,

Recently faced the same. followed felow points then i got BMC support.

1. Taken arstartup log to check the time consuming.
2. sent the ar.conf file. BMC recommended to change some configuration setting.
3. Apart from remedy end, need a support from network and SQL Team.
4. please  check our BMC communities for this KB Article.

Regards,

Suresh Loganathan
On Feb 19, 2014 9:45 PM, "Tauf Chowdhury" 
mailto:taufc...@gmail.com>> wrote:
**
I recall a while back someone explained that there is also a difference between 
SQL and Oracle DB where The ITSM env on Oracle takes longer to start than SQL 
Server

Sent from my iPhone

On Feb 19, 2014, at 10:18 AM, "Pierson, Shawn" 
mailto:shawn.pier...@energytransfer.com>> 
wrote:
**
You bring up a good point.  From what I've seen the CPU and RAM are never too 
high even when starting up, and the database connection should actually be a 
decent connection (both servers are on the same switch, which I can tell thanks 
to ADDM) but I'd think that probably is one of the limiting factors of startup. 
 My suspicion is that BMC's increasing reliance on plugins, which seem to be 
black boxes that are hard to gain visibility into, is a major factor as well.

It would be an interesting test to have two pieces of the same hardware with AR 
System installed, one with the full ITSM, another without ITSM (but for charity 
include the supporting AR System modules like Approval that normally aren't 
used in fully custom shops) but with an equal number of forms, groups, and 
users, and time the startup times of both.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Wednesday, February 19, 2014 8:15 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Why does the ARS Service take so long to start?

**
Shawn,
In later versions of Remedy, you have the options to utilize multiple threads 
during the startup.  As Rick points out, the main thing that Remedy is doing is 
pulling metadata out of the DB and storing it in RAM.  So, there is a direct 
correlation between how many forms/fields/etc that you have, and how quickly 
you can get them out of the DB and into memory that determines how quickly your 
Remedy starts.  Do you have that dedicated Fiber channel between your DB and 
App server that Remedy recommends? :)

On Wed, Feb 19, 2014 at 5:57 AM, Pierson, Shawn 
mailto:shawn.pier...@energytransfer.com>> 
wrote:
**
Since I have nothing better to do (just kidding, I'm swamped) I wanted to see 
if anyone on the list had a good explanation for something that has been an 
issue across multiple versions of Remedy for years.  Specifically, on Windows, 
why does it take so long for Remedy to start up, and is there anything that can 
be done to make it load faster without sacrificing performance or functionality?

If someone has found a way to get it to start up in less than 30 seconds, you 
should be given a job by BMC.  It's been a while since I've worked with Remedy 
on Unix but I don't recall it taking as long to start as it does on Windows.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

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Re: Urgent : Memory allocation to ARS process

[Manish SINGLA]

Hello Vikram,

Following is our system configuration:
1. OS HPUX11i
2. ARS6.3

Regards
Manish

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of vikram_k
Sent: Wednesday, March 16, 2011 12:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: Urgent : Memory allocation to ARS process

hi Manish,

May i know the platform on which you are running AR Server is it windows? if
yes win64x, win32x also the AR version as i can help in case of windows
other platforms we need to hunt for the info.

Thanks,
Vikram

Manish SINGLA wrote:
> 
> Hello Axton,
> 
> Thanks for your response.
> 
> We find a pattern when, the memory requirement of ARS increases the
> threshold limit of 2GB, it stops taking login to application.
> People/user those who has already logged in could work.
> 
> So is the issue we see one of the step to remitence increasing allocated
> memory to ARServd process.
> 
> What is your comments on this?
> 
> I couldn't understand how increasing threads make increase of memory, and
> what should be calculation then for this?
> 
> Regards
> Manish
> 
> From: Axton [mailto:axton.gr...@gmail.com]
> Sent: Tuesday, March 15, 2011 8:32 PM
> To: arslist@arslist.org
> Cc: Manish SINGLA
> Subject: Re: Urgent : Memory allocation to ARS process
> 
> These will increase the memory footprint.
> 
> Add more concurrent users.
> Add more threads.
> Increase the size of the Remedy workflow/data dictionary.
> 
> do you just want it to use more memory for the sake of using more memory?
> On Mon, Mar 14, 2011 at 7:06 AM, Manish SINGLA
> mailto:manish.sin...@st.com>> wrote:
> **
> Hello List,
> 
> I find 2GB as standard memory allocation to ARS process, could you please
> suggest how to increase this memory allocation.
> 
> Regards
> Manish
> _attend WWRUG11 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the
> Answers Are"_
> 
> 
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Re: Urgent : Memory allocation to ARS process

[Manish SINGLA]

Hello Axton,

Thanks for your response.

We find a pattern when, the memory requirement of ARS increases the threshold 
limit of 2GB, it stops taking login to application.
People/user those who has already logged in could work.

So is the issue we see one of the step to remitence increasing allocated memory 
to ARServd process.

What is your comments on this?

I couldn't understand how increasing threads make increase of memory, and what 
should be calculation then for this?

Regards
Manish

From: Axton [mailto:axton.gr...@gmail.com]
Sent: Tuesday, March 15, 2011 8:32 PM
To: arslist@arslist.org
Cc: Manish SINGLA
Subject: Re: Urgent : Memory allocation to ARS process

These will increase the memory footprint.

Add more concurrent users.
Add more threads.
Increase the size of the Remedy workflow/data dictionary.

do you just want it to use more memory for the sake of using more memory?
On Mon, Mar 14, 2011 at 7:06 AM, Manish SINGLA 
mailto:manish.sin...@st.com>> wrote:
**
Hello List,

I find 2GB as standard memory allocation to ARS process, could you please 
suggest how to increase this memory allocation.

Regards
Manish
_attend WWRUG11 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers 
Are"_


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Urgent : Memory allocation to ARS process

[Manish SINGLA]

Hello List,

I find 2GB as standard memory allocation to ARS process, could you please 
suggest how to increase this memory allocation.

Regards
Manish

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Re: Urgent issue : Decompression has failed (ARERR 160)

[Manish SINGLA]

What is Remedy to such issues.

Thanks
Regards
Manish

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Andreas Müller
Sent: Thursday, November 04, 2010 3:10 PM
To: arslist@ARSLIST.ORG
Subject: AW: Urgent issue : Decompression has failed (ARERR 160)

**
ARERR 160 could have this rootcauses:

1. The temp. memory on the Server or. Client ist to low.
2. The Fast-/Listserver are not enough.
3. not enough generell memory.
4. Network issues.

BR
Andreas Müller

Von: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] Im Auftrag von Manish SINGLA
Gesendet: Donnerstag, 4. November 2010 10:12
An: arslist@ARSLIST.ORG
Betreff: Urgent issue : Decompression has failed (ARERR 160)

**

Hello List,



Could you please let us know what is the reason for following given error and 
what is root cause for the same.



Can I find out in tickets also.



Please answer as soon as possible.



Regards

Manish

b2, new-IP:c17072f550b04112:-892379c:12c1408ea0e:-7bb2 - User has Override 
option Thu Nov  4 06:47:39 2010  390620 : User is currently connected from 
another machine (ARERR 9093)

Thu Nov  4 06:47:39 2010 Client already connected - username:CHRISTIAN 
ALMERAS, client-type:Mid-tier, 
existing-IP:c17072f550b04112:-892379c:12bc4750324:73b2, 
new-IP:c17072f550b04112:-892379c:12c1408ea0e:-7bb2 - User has Override option

Thu Nov  4 08:09:16 2010  Distrib : Decompression has failed (ARERR 160) Thu 
Nov  4 08:11:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:13:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:15:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:17:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:19:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:21:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:23:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:25:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:27:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:29:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:31:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:33:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:35:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:37:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:39:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:41:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:43:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:45:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:47:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:49:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:51:16 2010  Distrib : Decompression has failed (ARERR 160)

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Re: Urgent issue : Decompression has failed (ARERR 160)

[Manish SINGLA]

How I can check with this data and restrict for future use.

Is it possible or some example related to this.

Regards
Manish

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Andreas Müller
Sent: Thursday, November 04, 2010 3:05 PM
To: arslist@ARSLIST.ORG
Subject: AW: Urgent issue : Decompression has failed (ARERR 160)

**
Hello Manisha,
here is the description for ARERR 160

There was a failure in decompressing the data being processed,
 for example, when saving an attachment in the Save-Attachment Run Process 
filter command.
The format of the compressed data was not correct.

Best Regards
Andreas Müller


Von: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] Im Auftrag von Manish SINGLA
Gesendet: Donnerstag, 4. November 2010 10:12
An: arslist@ARSLIST.ORG
Betreff: Urgent issue : Decompression has failed (ARERR 160)

**

Hello List,



Could you please let us know what is the reason for following given error and 
what is root cause for the same.



Can I find out in tickets also.



Please answer as soon as possible.



Regards

Manish

b2, new-IP:c17072f550b04112:-892379c:12c1408ea0e:-7bb2 - User has Override 
option Thu Nov  4 06:47:39 2010  390620 : User is currently connected from 
another machine (ARERR 9093)

Thu Nov  4 06:47:39 2010 Client already connected - username:CHRISTIAN 
ALMERAS, client-type:Mid-tier, 
existing-IP:c17072f550b04112:-892379c:12bc4750324:73b2, 
new-IP:c17072f550b04112:-892379c:12c1408ea0e:-7bb2 - User has Override option

Thu Nov  4 08:09:16 2010  Distrib : Decompression has failed (ARERR 160) Thu 
Nov  4 08:11:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:13:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:15:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:17:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:19:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:21:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:23:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:25:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:27:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:29:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:31:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:33:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:35:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:37:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:39:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:41:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:43:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:45:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:47:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:49:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:51:16 2010  Distrib : Decompression has failed (ARERR 160)

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Urgent issue : Decompression has failed (ARERR 160)

[Manish SINGLA]

Hello List,



Could you please let us know what is the reason for following given error and 
what is root cause for the same.



Can I find out in tickets also.



Please answer as soon as possible.



Regards

Manish

b2, new-IP:c17072f550b04112:-892379c:12c1408ea0e:-7bb2 - User has Override 
option Thu Nov  4 06:47:39 2010  390620 : User is currently connected from 
another machine (ARERR 9093)

Thu Nov  4 06:47:39 2010 Client already connected - username:CHRISTIAN 
ALMERAS, client-type:Mid-tier, 
existing-IP:c17072f550b04112:-892379c:12bc4750324:73b2, 
new-IP:c17072f550b04112:-892379c:12c1408ea0e:-7bb2 - User has Override option

Thu Nov  4 08:09:16 2010  Distrib : Decompression has failed (ARERR 160) Thu 
Nov  4 08:11:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:13:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:15:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:17:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:19:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:21:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:23:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:25:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:27:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:29:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:31:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:33:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:35:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:37:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:39:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:41:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:43:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:45:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:47:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:49:16 2010  Distrib : Decompression has failed (ARERR 160) Thu Nov  4 
08:51:16 2010  Distrib : Decompression has failed (ARERR 160)


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URGENT : TABLE Space settings and T Table behaviour on form modification

[Manish SINGLA]

Hello List,

We have realized some delay in appearing of "T" table w.r.t Helpdesk while 
creating or altering some field and saving the form.
Now could you please advise me what should be settings at DB Oracle's (10G) end.

1. While saving Helpdesk table "T369" for helpdesk, it creates A369 table and 
T369 table dis-appears, is this normal.
2. When Helpdesk "T" table disappears helpdesk starts giving error Table and 
view doesn't exist, what should be done to save this pattern.
3. What should be TEMP TABLE Space size when Helpdesk "T" table size is "10 GB" 
or has no relation to Helpdesk "T" table size.
4. On Helpdesk Form modification, what are the possible cases when indexes 
drops.
5. What else can be impacts more on Helpdesk form if appropriate TEMP space not 
found.

Thanks to share the above asked question ASAP, is bit urgent to know.

Best Regards
Manish

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Re: CRITICAL:URGENT: Couldn't login to ARADMIN

[Manish SINGLA]

Thanks List,

 

Post restart, ARAdmin login works normal.

We take the input to stop Cache mode when not required.

 

Thanks a lot for supporting.

 

Regards

Manish

Application Manager Remedy

ST Microelectronics.

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Wednesday, February 03, 2010 12:02 AM
To: arslist@ARSLIST.ORG
Subject: Re: CRITICAL:URGENT: Couldn't login to ARADMIN

 

** 

On a side note, do you have Development Cache Mode turned on on this server?
If so, you'll probably want to turn it off, especially if this is a
production server.  Having dev cache mode turned on can cause the admin
thread to get blocked for extended periods of time depending on what's going
on on your server.  Note that changing this setting will require you to
restart the AR server for it to take effect.

 

Lyle

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Walters, Mark
Sent: Tuesday, February 02, 2010 7:11 AM
To: arslist@ARSLIST.ORG
Subject: Re: CRITICAL:URGENT: Couldn't login to ARADMIN

 

** 

The ARERR 93 suggests that the admin thread is busy doing something and so
is not available for the Admin Tool to use.  If you happen to have server
logging on you may be able to work out what it's up to from the logs.  Also,
depending which platform you're on, you may be able to use ptack (Solaris),
gstack (Linux), procstack (AIX) or Spotlight on Windows to see what the
admin thread is up to.  If the thread has died/hung  for some reason you're
going to have to restart the server.

 

Mark

 



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Re: CRITICAL:URGENT: Couldn't login to ARADMIN

[Manish SINGLA]

Hello Jaya,

We could login through private thread port not through admin thread.
Any clue or restarting ARServer is only option.

Can we check thread status some where.

Regards
Manish

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Jaya Munjal
Sent: Tuesday, February 02, 2010 4:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: CRITICAL:URGENT: Couldn't login to ARADMIN

Manish

Just try using Demo(as UserName and Password if configured) and provide the
RPC number as 390600 in the accounts tab.  

Sometimes the admin thread gets locked and doesn't respond.

Give it a shot :)

Cheers


Jaya Munjal
>Technology Services India
The Royal Bank of Scotland Group
>O +91 124 479 1714 | M +91 97 7113 0927 
Please don't print this e-mail unless you really need to. 




-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Manish SINGLA
Sent: 02 February 2010 16:47
To: arslist@ARSLIST.ORG
Subject: Re: CRITICAL:URGENT: Couldn't login to ARADMIN

Hello Jaya,

Thanks for your prompt reply.
1. Actually we could logon to the ARUser using our Demo(Admin) account.
2. But couldn't logon to ARADMIN(Admin client).

Which was working just two hours back, and there after no people profile
changes etc.

Any clue.

Regards
Manish

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Jaya Munjal
Sent: Tuesday, February 02, 2010 4:28 PM
To: arslist@ARSLIST.ORG
Subject: Re: CRITICAL:URGENT: Couldn't login to ARADMIN

Hi Manish

Try restarting the arsystem this should resolve your issue, incase its
production box and you can't restart.. Try login with you adm account and
provide the rpc number as the admin queue number, that should work.

Regards 


Jaya Munjal
>Technology Services India
The Royal Bank of Scotland Group
>O +91 124 479 1714 | M +91 97 7113 0927
Please don't print this e-mail unless you really need to. 




-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Manish SINGLA
Sent: 02 February 2010 16:04
To: arslist@ARSLIST.ORG
Subject: CRITICAL:URGENT: Couldn't login to ARADMIN

Hello List,

Need your immediate support on one issue that we are facing logon to ARDMIN
client using admin accounts.
Although same accounts are working on aruser.

Please advice something. 

Regards
Manish


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Whilst all reasonable care has been taken to avoid the 
transmission of viruses, it is the responsibility of the recipient to 
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Re: CRITICAL:URGENT: Couldn't login to ARADMIN

[Manish SINGLA]

No still not, following is the error:



 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Jaya Munjal
Sent: Tuesday, February 02, 2010 4:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: CRITICAL:URGENT: Couldn't login to ARADMIN

 

Manish

 

Just try using Demo(as UserName and Password if configured) and provide the
RPC number as 390600 in the accounts tab.  

 

Sometimes the admin thread gets locked and doesn't respond.

 

Give it a shot :)

 

Cheers

 

 

Jaya Munjal

>Technology Services India

The Royal Bank of Scotland Group

>O +91 124 479 1714 | M +91 97 7113 0927 

Please don't print this e-mail unless you really need to. 

 

 

 

 

-Original Message-

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Manish SINGLA

Sent: 02 February 2010 16:47

To: arslist@ARSLIST.ORG

Subject: Re: CRITICAL:URGENT: Couldn't login to ARADMIN

 

Hello Jaya,

 

Thanks for your prompt reply.

1. Actually we could logon to the ARUser using our Demo(Admin) account.

2. But couldn't logon to ARADMIN(Admin client).

 

Which was working just two hours back, and there after no people profile
changes etc.

 

Any clue.

 

Regards

Manish

 

-Original Message-

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Jaya Munjal

Sent: Tuesday, February 02, 2010 4:28 PM

To: arslist@ARSLIST.ORG

Subject: Re: CRITICAL:URGENT: Couldn't login to ARADMIN

 

Hi Manish

 

Try restarting the arsystem this should resolve your issue, incase its
production box and you can't restart.. Try login with you adm account and
provide the rpc number as the admin queue number, that should work.

 

Regards 

 

 

Jaya Munjal

>Technology Services India

The Royal Bank of Scotland Group

>O +91 124 479 1714 | M +91 97 7113 0927

Please don't print this e-mail unless you really need to. 

 

 

 

 

-Original Message-

From: Action Request System discussion list(ARSList)

[mailto:arsl...@arslist.org] On Behalf Of Manish SINGLA

Sent: 02 February 2010 16:04

To: arslist@ARSLIST.ORG

Subject: CRITICAL:URGENT: Couldn't login to ARADMIN

 

Hello List,

 

Need your immediate support on one issue that we are facing logon to ARDMIN

client using admin accounts.

Although same accounts are working on aruser.

 

Please advice something. 

 

Regards

Manish

 



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***

The Royal Bank of Scotland plc. Registered in Scotland No 90312. Registered

Office: 36 St Andrew Square, Edinburgh EH2 2YB. 

Authorised and regulated by the Financial Services Authority. 

 

This e-mail message is confidential and for use by the 

addressee only. If the message is received by anyone other 

than the addressee, please return the message to the sender 

by replying to it and then delete the message from your 

computer. Internet e-mails are not necessarily secure. The 

Royal Bank of Scotland plc does not accept responsibility for 

changes made to this message after it was sent. 

 

Whilst all reasonable care has been taken to avoid the 

transmission of viruses, it is the responsibility of the recipient to 

ensure that the onward transmission, opening or use of this 

message and any attachments will not adversely affect its 

systems or data. No responsibility is accepted by The 

Royal Bank of Scotland plc in this regard and the recipient should carry 

out such virus and other checks as it considers appropriate. 

 

Visit our website at www.rbs.com

 



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<>

Re: CRITICAL:URGENT: Couldn't login to ARADMIN

[Manish SINGLA]

Hello Jaya,

Thanks for your prompt reply.
1. Actually we could logon to the ARUser using our Demo(Admin) account.
2. But couldn't logon to ARADMIN(Admin client).

Which was working just two hours back, and there after no people profile
changes etc.

Any clue.

Regards
Manish

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Jaya Munjal
Sent: Tuesday, February 02, 2010 4:28 PM
To: arslist@ARSLIST.ORG
Subject: Re: CRITICAL:URGENT: Couldn't login to ARADMIN

Hi Manish

Try restarting the arsystem this should resolve your issue, incase its
production box and you can't restart.. Try login with you adm account and
provide the rpc number as the admin queue number, that should work.

Regards 


Jaya Munjal
>Technology Services India
The Royal Bank of Scotland Group
>O +91 124 479 1714 | M +91 97 7113 0927 
Please don't print this e-mail unless you really need to. 




-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Manish SINGLA
Sent: 02 February 2010 16:04
To: arslist@ARSLIST.ORG
Subject: CRITICAL:URGENT: Couldn't login to ARADMIN

Hello List,

Need your immediate support on one issue that we are facing logon to ARDMIN
client using admin accounts.
Although same accounts are working on aruser.

Please advice something. 

Regards
Manish


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***
The Royal Bank of Scotland plc. Registered in Scotland No 90312. Registered
Office: 36 St Andrew Square, Edinburgh EH2 2YB. 
Authorised and regulated by the Financial Services Authority. 
 
This e-mail message is confidential and for use by the 
addressee only. If the message is received by anyone other 
than the addressee, please return the message to the sender 
by replying to it and then delete the message from your 
computer. Internet e-mails are not necessarily secure. The 
Royal Bank of Scotland plc does not accept responsibility for 
changes made to this message after it was sent. 

Whilst all reasonable care has been taken to avoid the 
transmission of viruses, it is the responsibility of the recipient to 
ensure that the onward transmission, opening or use of this 
message and any attachments will not adversely affect its 
systems or data. No responsibility is accepted by The 
Royal Bank of Scotland plc in this regard and the recipient should carry 
out such virus and other checks as it considers appropriate. 

Visit our website at www.rbs.com


***


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CRITICAL:URGENT: Couldn't login to ARADMIN

[Manish SINGLA]

Hello List,

Need your immediate support on one issue that we are facing logon to ARDMIN
client using admin accounts.
Although same accounts are working on aruser.

Please advice something. 

Regards
Manish

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Please suggest how to get ITSM7 quick installation on my Windows machine

[Manish SINGLA]

Hello List,

Please suggest and provide media for installing ITSM7 and DB on my windows
machine.

Thanks
Regards
Manish

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Critical- Distrib : Malloc failed on server : PrepareEntryContext (ARERR 300)

[Manish SINGLA]

Hello List,

We are getting "Distrib : Malloc failed on server : PrepareEntryContext (ARERR 
300)".

Because of the above error, our DSO queue has built up and is completely 
blocked.

Please advise.


With Regards,
Manish 

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URGENT: URL Encoded Notification on Email patch 23

[Manish SINGLA]

Hello List,

 

We have an issue which is critical:

Earlier we were there on Email patch 14 or ARS6.3 and just now migrated to
patch 23.

 

We are using html templates to show #$$Variables$$# values from HPD:Helpdesk
form.

 

Everything is working well but URL is coming in URLEncoded format which was
not the case earlier. Please refer to following example:

 

On patch 14 



 

Click here to open ticket on Support Console

 

On patch 23



 
 Open ticket on Requester Console

 

Please advice how we can make the URL back treated as plain text.

 

Regards

Manish


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Performance issue as ARServed takes 100% CPU utilization

[Manish SINGLA]

Hello List,

We have been observing that, when ARServed process reaches to 100% CPU
utilization, system performance get degraded drastically.
Even if system still has another CPU available means in total it's 50%
utilized. This results into when user even couldn't login.

Please advice how I can unblock the situation.

Regards
Manish

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Critical:Urgent Malloc failed on server : PrepareEntryContext

[Manish SINGLA]

Tue Jun  9 15:43:47 2009  Distrib : Malloc failed on server : 
PrepareEntryContext (ARERR 300)
Tue Jun  9 15:44:44 2009  Distrib : Malloc failed on server : 
PrepareEntryContext (ARERR 300)
Tue Jun  9 15:45:36 2009  Distrib : Malloc failed on server : 
PrepareEntryContext (ARERR 300)
Tue Jun  9 15:46:32 2009  Distrib : Malloc failed on server : 
PrepareEntryContext (ARERR 300)
Tue Jun  9 15:47:33 2009  Distrib : Malloc failed on server : 
PrepareEntryContext (ARERR 300)
Tue Jun  9 15:48:28 2009  Distrib : Malloc failed on server : 
PrepareEntryContext (ARERR 300)
Tue Jun  9 15:49:21 2009  Distrib : Malloc failed on server : 
PrepareEntryContext (ARERR 300)

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FW: Critical: 390620 : Error during symmetric key data decryption (ARERR 9004)

[Manish SINGLA]

Hello List,

Please find following issue we are facing on our QA end, which don't allow
user to login:
Fri Jun  5 13:20:12 2009  390620 : Error during symmetric key data
decryption (ARERR 9004)
Fri Jun  5 13:20:12 2009 HandleRPCs
Fri Jun  5 13:20:12 2009  390620 : Error during symmetric key data
decryption (ARERR 9004)
Fri Jun  5 13:20:12 2009 HandleRPCs
Fri Jun  5 13:20:37 2009  390620 : Error during symmetric key data
decryption (ARERR 9004)
Fri Jun  5 13:20:37 2009 HandleRPCs
Fri Jun  5 13:20:37 2009  390620 : Error during symmetric key data
decryption (ARERR 9004)
Fri Jun  5 13:20:37 2009 HandleRPCs
Fri Jun  5 13:25:37 2009  390620 : Error during symmetric key data
decryption (ARERR 9004)
Fri Jun  5 13:25:37 2009 HandleRPCs
Fri Jun  5 13:25:37 2009  390620 : Error during symmetric key data
decryption (ARERR 9004)
Fri Jun  5 13:25:37 2009 HandleRPCs
Fri Jun  5 13:25:37 2009  390620 : Error during symmetric key data
decryption (ARERR 9004)
Fri Jun  5 13:25:37 2009 HandleRPCs
Fri Jun  5 13:25:37 2009  390620 : Error during symmetric key data
decryption (ARERR 9004)
Fri Jun  5 13:25:37 2009 HandleRPCs
Fri Jun  5 13:25:37 2009  390620 : Error during symmetric key data
decryption (ARERR 9004)
Fri Jun  5 13:25:37 2009 HandleRPCs
Fri Jun  5 13:25:37 2009  390620 : Error during symmetric key data
decryption (ARERR 9004)
Fri Jun  5 13:25:37 2009 HandleRPCs
Fri Jun  5 13:25:45 2009  390620 : Error during symmetric key data
decryption (ARERR 9004)
Fri Jun  5 13:25:45 2009 HandleRPCs
Fri Jun  5 13:25:45 2009  390620 : Error during symmetric key data
decryption (ARERR 9004)
Fri Jun  5 13:25:45 2009 HandleRPCs
Fri Jun  5 13:25:46 2009  390620 : Error during symmetric key data
decryption (ARERR 9004)
Fri Jun  5 13:25:46 2009 HandleRPCs
Fri Jun  5 13:25:46 2009  390620 : Error during symmetric key data
decryption (ARERR 9004)
Fri Jun  5 13:25:46 2009 HandleRPCs
Fri Jun  5 13:25:46 2009  390620 : Error during symmetric key data
decryption (ARERR 9004)
Fri Jun  5 13:25:46 2009 HandleRPCs
Fri Jun  5 13:25:46 2009  390620 : Error during symmetric key data
decryption (ARERR 9004)
Fri Jun  5 13:25:46 2009 HandleRPCs

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Critical: DSO process not working ( Arerror.log)

[Manish SINGLA]

Hello List,

We are facing following issue and system not letting pass DSO queue, please 
help.

Regards
Manish

Wed Jun  3 19:18:39 2009  Approve : AR System Application server terminated 
when a signal/exception was received by the server (ARAPPNOTE 4500)
Wed Jun  3 19:18:39 2009 15
Wed Jun  3 19:18:39 2009  0 : Unable to access thread local storage. (ARERR 
8747)
Wed Jun  3 19:18:39 2009 RollbackTransaction()
Wed Jun  3 19:18:39 2009  Reconciliation : AR System Application server 
terminated when a signal/exception was received (ARAPPNOTE 4500)
Wed Jun  3 19:18:39 2009 15
Wed Jun  3 19:18:39 2009  0 : Unable to access thread local storage. (ARERR 
8747)
Wed Jun  3 19:18:39 2009 DestroyARFilterContextStruct()
Wed Jun  3 19:18:39 2009  0 : Unable to access thread local storage. (ARERR 
8747)
Wed Jun  3 19:18:39 2009 ConvertEntryIdToString()
Wed Jun  3 19:18:39 2009  0 : Malloc failed on server (ARERR 300)
Wed Jun  3 19:18:39 2009 GetUpdatedFieldListFromContext()
Wed Jun  3 19:18:39 2009  0 : Unable to access thread local storage. (ARERR 
8747)
Wed Jun  3 19:18:39 2009 BeginNetRespStatistics()
Wed Jun  3 19:18:39 2009  0 : Unable to access thread local storage. (ARERR 
8747)
Wed Jun  3 19:18:39 2009 EndNetRespStatistics()
Wed Jun  3 19:18:39 2009  0 : Unable to access thread local storage. (ARERR 
8747)
Wed Jun  3 19:18:39 2009 ARPostSwitch()
Wed Jun  3 19:18:39 2009  0 : AR System server terminated -- fatal error 
encountered (ARNOTE 21) Wed Jun  3 19:18:39 2009  BRIE : AR System Application 
server terminated when a signal/exception was received by the server (ARAPPNOTE 
4500)
Wed Jun  3 19:18:39 2009 10
Wed Jun  3 19:18:39 2009  Distrib : Cannot establish a network connection to 
the AR System server : dlhhp060.dlh.st.com (0) : RPC: Program not registered 
(ARERR 90) Wed Jun  3 19:18:39 2009  BRIE : AR System Application server 
restarting (ARAPPERR 4503) Wed Jun  3 19:18:39 2009  Distrib : AR System 
Distributed Server terminated when a signal was received by the server 
(ARDSNOTE 3000)
Wed Jun  3 19:18:39 2009 15
Wed Jun  3 19:18:39 2009  Distrib : AR System Distributed Server terminated -- 
fatal error encountered (ARDSNOTE 3001) Wed Jun  3 19:18:39 2009  BRIE : Cannot 
establish a network connection to the AR System server (dlhhp060 : RPC: Program 
not registered)  ARERR - 90 Wed Jun  3 19:18:39 2009  BRIE : AR System 
Application server terminated -- fatal error encountered (ARAPPNOTE 4501) Wed 
Jun  3 19:19:27 2009  BRIE : AR System Application server terminated when a 
signal/exception was received by the server (ARAPPNOTE 4500)
Wed Jun  3 19:19:27 2009 15
Wed Jun  3 19:27:18 2009  Distrib : AR System Server is not currently available 
-- will retry connection (ARDSNOTE 3004) Wed Jun  3 19:30:01 2009  Distrib : 
Cannot establish a network connection to the AR System server (ARERR 90) Wed 
Jun  3 19:30:01 2009  Distrib : AR System Distributed Server terminated -- 
fatal error encountered (ARDSNOTE 3001) Wed Jun  3 19:32:01 2009  Distrib : AR 
System Server is not currently available -- will retry connection (ARDSNOTE 
3004) Wed Jun  3 19:36:04 2009  Distrib : Cannot establish a network connection 
to the AR System server (ARERR 90) Wed Jun  3 19:36:04 2009  Distrib : AR 
System Distributed Server terminated -- fatal error encountered (ARDSNOTE 3001) 
Wed Jun  3 19:37:19 2009  Distrib : AR System Server is not currently available 
-- will retry connection (ARDSNOTE 3004) Wed Jun  3 19:39:02 2009  Approve : AR 
System Application server terminated when a signal/exception was received by 
the server (ARAPPNOTE 4500)
Wed Jun  3 19:39:02 2009 15
Wed Jun  3 19:39:02 2009  Reconciliation : AR System Application server 
terminated when a signal/exception was received (ARAPPNOTE 4500)
Wed Jun  3 19:39:02 2009 15
Wed Jun  3 19:39:02 2009  0 : AR System server terminated when a 
signal/exception was received by the server (ARNOTE 20)
Wed Jun  3 19:39:02 2009 15
Wed Jun  3 19:39:02 2009  Dispatch : AR System Application server terminated 
when a signal/exception was received by the server (ARAPPNOTE 4500)
Wed Jun  3 19:39:02 2009 15
Wed Jun  3 19:39:02 2009  BRIE : AR System Application server terminated when a 
signal/exception was received by the server (ARAPPNOTE 4500)
Wed Jun  3 19:39:02 2009 15
Wed Jun  3 19:39:03 2009  BRIE : Cannot establish a network connection to the 
AR System server (dlhhp060 : RPC: Program not registered)  ARERR - 90 Wed Jun  
3 19:47:13 2009  Distrib : AR System Server is not currently available -- will 
retry connection (ARDSNOTE 3004) Wed Jun  3 19:52:21 2009  Distrib : Cannot 
establish a network connection to the AR System server (ARERR 90) Wed Jun  3 
19:52:21 2009  Distrib : AR System Distributed Server terminated -- fatal error 
encountered (ARDSNOTE 3001) Wed Jun  3 19:53:48 2009  Distrib : AR System 
Server is not currently available -- will retry connection (ARDSNOTE 3004) Wed 
Jun  3 19:58:14 2009  Dis

Re: Index Error

[Manish SINGLA]

Hello Bhupesh,
 
Do increase the index values there in ARSchema table at DB level, say by
some static value 500 etc. This is because when you were archiving the DB,
it was in use and some indexes(At ARschema) remains lesser and at form level
it exceeds.
 
Regards
Manish

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Bhupesh Gupta
Sent: Wednesday, May 20, 2009 12:47 PM
To: arslist@ARSLIST.ORG
Subject: Index Error


** 
 
 
The value(s) for this entry violate a unique index that has been defined for
this form
 
I am facing this error while migrating data from source to target thru
rrchive tool.
 
I have already rebuild all indiexes after deleting the records from target
in the database.
 
Target DB is oracle and Source is SQL.
 
PLease Suggest


-- 
Regards,
Bhupesh Gupta
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Re: Installing ARS 6.3 with Oracle 10g

[Manish SINGLA]

Hello Miguel,
 
Please check if you are you using Oracle9i client between ARS6.3 and Oracle
10g, if not can be the catch point.
As ARS6.3 has no direct compatibility to 10g.
 
Regards
Manish 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Miguel Suarez Gomez
Sent: Monday, May 04, 2009 12:39 PM
To: arslist@ARSLIST.ORG
Subject: Re: Installing ARS 6.3 with Oracle 10g



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Re: CRITICAL:URGENT: ARSystem is taking 20 mins to start

[Manish SINGLA]

 7.1 with ONE language pack installed (6-7 minutes in this
environment). 
  
Lyle 
  
From: Action Request System discussion list(ARSList) [
<mailto:arslist@ARSLIST.ORG> mailto:arsl...@arslist.org] On Behalf Of Tony
Worthington
Sent: Thursday, April 23, 2009 9:19 AM
To: arslist@ARSLIST.ORG
Subject: Re: CRITICAL:URGENT: ARSystem is taking 20 mins to start 
  
Speaking of which ... has anyone with a remote Oracle database had a chance
to see if they can get their startup times back down to 1-2 minutes using
the preload cache/threads with ITSM7?


Tony Worthington
Sr. Technical Analyst
Kohl's Department Stores
N56 W17000 Ridgewood Drive
Menomonee Falls, WI 53051
262.703.7763 (phone)
 <mailto:tony.worthing...@kohls.com> tony.worthing...@kohls.com
 <http://www.kohls.com/> www.kohls.com




From:   Guillaume Rheault  

To: arslist@ARSLIST.ORG 

Date:   04/23/2009 09:44 AM 

Subject:Re: CRITICAL:URGENT: ARSystem is taking 20 mins to start 

Sent by:"Action Request System discussion list(ARSList)"


  

  _  





** 

If you are using ARS 7.5, you got to take advantage of the new "Preload
Tables Configuration".
This feature you can find it documented in the config guide.
Open AR System Administration: Server Information, then click on the
Advanced tab.

-Guillaume

-Original Message-
From: Action Request System discussion list(ARSList) on behalf of patrick
zandi
Sent: Thu 04/23/09 10:09 AM
To: arslist@ARSLIST.ORG
Subject: Re: CRITICAL:URGENT: ARSystem is taking 20 mins to start

BMC -- last time I checked:: Recommended that the Switch connections should
be the same..
I.E  ARS on same Switch as the DB server.
Traversing Subnets, and Vlans is a Drag on performance.

Do some TNSPings and see what responses are you getting ..
I believe you can add a packet length..  like   -l 5000
5000 Bite Packet in a ping..   This might help check response too.

have fun.

On Thu, Apr 23, 2009 at 9:58 AM, Lammey, Peter A.
wrote:

> Is the database an Oracle 10gR2 database?
>
> We found out after our upgrade to AR System 7.01 and upgrade to ITSM 7.02
> applications that the Remedy application startup went up from a couple
> minutes to at least 9-10 minutes.
>
> Never discovered a good solution for it.
>
> Thanks
> Peter Lammey
> ESPN IT Client Architecture and Automation
> 860-766-4761
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] On Behalf Of LJ Longwing
> Sent: Thursday, April 23, 2009 9:56 AM
> To: arslist@ARSLIST.ORG
>  Subject: Re: CRITICAL:URGENT: ARSystem is taking 20 mins to start
>
> Standard TSing for this would be:
>
> Is all of your hardware set at 100MB/Full (or gb if you have that
capacity)
> Turn on DB logging (at the DB and arsystem level) during start, see where
> the delay is happening What type of DB is it?  MS SQL, Oracle, Sybase,
etc?
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] On Behalf Of Manish SINGLA
> Sent: Thursday, April 23, 2009 7:51 AM
> To: arslist@ARSLIST.ORG
> Subject: CRITICAL:URGENT: ARSystem is taking 20 mins to start
>
> Hello List,
>
> We are facing a issue like arsystem processes takes 20 mins to restart.
>
> Just last week we have migrated to new architecture, earlier we had
> Mid-tier/ARS and DB on same HPUX machine.
> Which usually takes 1.5 mins to start all Remedy processes.
>
> But now we have a separate machine for DB out side ARS machine but local
to
> network(in same datacenter).
> Now it takes 20 mins to start.
>
> When we start first four processes starts at a glance as follows:
> root 14001 13998  0  Apr 22  ? 0:00
> /remedy/software/ARSystem/reconcile/bin/arrecond -s euxa91 -i /
> root 14003 13998  0  Apr 22  ? 0:01
> /remedy/software/ARSystem/bin/arservapd -s euxa91 -i /remedy/so
> root 14004 13998 16  Apr 22  ?609:05
> /remedy/software/ARSystem/bin/arserverd -s euxa91 -i /remedy/so
> root 13998 1  0  Apr 22  ? 0:00
> /remedy/software/ARSystem/bin/armonitor -s euxa91 -c /etc/arsys
>
> But rest of the following takes 20 mins to start with.
>
> root 18921 13998  0  Apr 22  ? 1:09
> /remedy/software/ARSystem/bin/arplugin -s euxa91 -i /remedy/sof
> root 18919 13998  0  Apr 22  ? 0:00
> /remedy/software/ARSystem/bin/arsvcdsp -s euxa91 -d /remedy/sof
> root 18920 13998  0  Apr 22  ? 1:35
> /remedy/software/ARSystem/bin/arservdsd -s euxa91 -i /remedy/so
> root 18909 14004  0  Apr 22  ? 0:01
> /remedy/software/ARSystem/bin/arforkd -s euxa91 -l /remedy/soft
> root 18012 1  0 10:39:01 ? 0:00 sh -c
> /remedy/software/ARSystem/sla/bin/brsvcbrie
> root 18013 18012 2

CRITICAL:URGENT: ARSystem is taking 20 mins to start

[Manish SINGLA]

Hello List,

We are facing a issue like arsystem processes takes 20 mins to restart.

Just last week we have migrated to new architecture, earlier we had 
Mid-tier/ARS and DB on same HPUX machine. 
Which usually takes 1.5 mins to start all Remedy processes.

But now we have a separate machine for DB out side ARS machine but local to 
network(in same datacenter).
Now it takes 20 mins to start.

When we start first four processes starts at a glance as follows:
root 14001 13998  0  Apr 22  ? 0:00 
/remedy/software/ARSystem/reconcile/bin/arrecond -s euxa91 -i /
root 14003 13998  0  Apr 22  ? 0:01 
/remedy/software/ARSystem/bin/arservapd -s euxa91 -i /remedy/so
root 14004 13998 16  Apr 22  ?609:05 
/remedy/software/ARSystem/bin/arserverd -s euxa91 -i /remedy/so
root 13998 1  0  Apr 22  ? 0:00 
/remedy/software/ARSystem/bin/armonitor -s euxa91 -c /etc/arsys

But rest of the following takes 20 mins to start with.

root 18921 13998  0  Apr 22  ? 1:09 
/remedy/software/ARSystem/bin/arplugin -s euxa91 -i /remedy/sof
root 18919 13998  0  Apr 22  ? 0:00 
/remedy/software/ARSystem/bin/arsvcdsp -s euxa91 -d /remedy/sof
root 18920 13998  0  Apr 22  ? 1:35 
/remedy/software/ARSystem/bin/arservdsd -s euxa91 -i /remedy/so
root 18909 14004  0  Apr 22  ? 0:01 
/remedy/software/ARSystem/bin/arforkd -s euxa91 -l /remedy/soft
root 18012 1  0 10:39:01 ? 0:00 sh -c 
/remedy/software/ARSystem/sla/bin/brsvcbrie
root 18013 18012 23 10:39:01 ?29:32 
/remedy/software/ARSystem/sla/bin/brsvcbrie


ARSystem is quite trivial and frequent at server level, hence we can't afford 
this much of delay which leads to outage.

Please advice ASAP. Will be very grateful to you.

Regards
Manish

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URGENT QUERY: MYSql Compatibility with Remedy AR6.3

[Manish SINGLA]

Hello List,

I need you experience to following queries:
1. what is the compatibility of Remedy ITSM6.3 with MYSQL (Open Source).
2. If it is compatible what is compatible version My SQL
3. What are the pros and cons of using open source like My SQL
4. What are the cons using MY SQL in comparison with Oracle.

Thanks to reply each question with as much as detail possible.
Early will definitely help.

Regards
Manish

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Re: Remedy Search data export to xls

[Manish SINGLA]

Thanks Joe for replysing,
 
Yes of course it's CVS option. problem is when i export to cvs my
description value (if it is multiple lines with '\n') break into multiple
rows.
Can you please share how you avoid such situation.
 
Thanks
Regards
Manish

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Monday, January 19, 2009 8:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Search data export to xls


** 
What do you mean exported to xls??? There is only a csv option and I didn't
have any problems with using the csv option except that leading 0's get
truncated if you manipulate the file later using Excel and as a workaround I
use Access to do that.
 
Joe


  _____  

From: Manish SINGLA 
To: arslist@ARSLIST.ORG
Sent: Monday, January 19, 2009 7:40:13 AM
Subject: Remedy Search data export to xls

Hello List,

There is issue of description field, which get copied in multiple rows when
exported to xls, through search result reporting.

Please note when we perform following:
1. Search field value based tickets on "Helpdesk" table 
2. Run report on search results
3. Try exporting data to xls

When data get exported to xls, "\n" there in "Description" field breaks
"description" field value to multiple row.

I need a solution through which I can export text fields like "Description"
to single cell of xls.

Thanks
Regards
Manish

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Remedy Search data export to xls

[Manish SINGLA]

Hello List,

There is issue of description field, which get copied in multiple rows when 
exported to xls, through search result reporting.

Please note when we perform following:
1. Search field value based tickets on "Helpdesk" table 
2. Run report on search results
3. Try exporting data to xls

When data get exported to xls, "\n" there in "Description" field breaks 
"description" field value to multiple row.

I need a solution through which I can export text fields like "Description" to 
single cell of xls.

Thanks
Regards
Manish

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Uregnt Query on web service

[Manish SINGLA]

Hello  All,

I need to do an integration of Remedy with B2B(EAI), Now there are two things 
that can happen between Remedy and B2B i.e.
1. B2B needs to push data to Remedy through a web service
2. Remedy needs to pust data to B2B through a web service

Solution in hand:
1. B2B needs to push data to Remedy through a web service: Seems ok because 
B2B(EAI) can call the webservice of remedy and push data to Remedy.
2. Remedy needs to pust data to B2B through a web service: I can create a web 
service, which can give data for a qualification.
But this is not THE Task. But the task is to hand over updated ticket 
to B2B(EAI).
For which there are two needs: (That I couldn't answer yet, need your 
immediate help on same)
1. To have a triggering event that enables web service sending data on 
ticket update/create.
2. A service that can call B2B(EAI) Web service to push data on 
B2B(EAI).

I hope it clearifies the need.

Thanks for prompt reply.
Regards
Manish


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Re: Very Urgent: Need to show formatted worklog in report

[Manish SINGLA]

Thanks Rfrench for the response,

Let me explain you in detail. I am reporting directly from Remedy DB from
table itself. 
Now need is to show 'worklog' formated at report level: 

Worklog reciving from DB is :

---
1227025800 YOANN DURAND Initial Description is : Dear all,
Is it possible to allocate temporary more space on this FS :
Filesystem kbytes used avail capacity Mounted on
nfsadd2:/add/export/stdf
667315863 619796365 44609217 94% /firms/import/stdf
I create a critical ticket because I think the oncall
team will be certainly impact tonight when the FS inscrease until 95%
Yoann DP 1227094792 BOUDRY Managed by system team>
crx109
BR.
1227096348 DELSOLP Done yesterday by P. Desjouis

---

Worklog need to be shown is : 

---
11/19/2008 5:35:48 PM DELSOLP
Done yesterday by P. Desjouis

11/19/2008 5:09:52 PM BOUDRY
Managed by system team--> crx109
BR.


11/18/2008 10:00:00 PM YOANN DURAND
Initial Description is : Dear all,
Is it possible to allocate temporary more space on this FS :
Filesystemkbytesused   avail capacity  Mounted on
nfsadd2:/add/export/stdf
 667315863 619796365 4460921794%
/firms/import/stdf
I create a critical ticket because I think the on-call team will be
certainly impact tonight when the FS inscrease until 95%
Yoann DP


---

Here major emphesis is on Date field value.

I hope it clearifies.

Regards
Manish

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of RFrench
Sent: Tuesday, November 25, 2008 1:41 AM
To: arslist@ARSLIST.ORG
Subject: Re: Very Urgent: Need to show formatted worklog in report

Your question is not clear.

What view and field are you looking, what value do you see in the form, and
what value do you see in the table?

Are you going direct to the tables, or using the OBDC link?
--
View this message in context:
http://www.nabble.com/Very-Urgent%3A-Need-to-show-formatted-worklog-in-repor
t-tp20656123p20668759.html
Sent from the ARS (Action Request System) mailing list archive at
Nabble.com.


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Very Urgent: Need to show formatted worklog in report

[Manish SINGLA]

Hello List,

Need your immediate help to show formatted value of worklog (as shown in Remedy 
Application) in BO reporting.

Please supply the solution on very urgent basis. Today will be a great help.

Thanks
Regards
Manish

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Re: V.Urgent: How Incident/Change License works, how can we manage releasing

[Manish SINGLA]

Hello Cheerio, Robert,
 
Thanks for the quick response.
 
I have extracted aruser.log but couldn't find segregated license for
Helpdesk(Incident management) and Change Management.
 
Aruser.log give only one consolidated picture of aruser licenses in use.
 
Please advice some thing else can be used.
 
Thanks again for the reply.
Regards
Manish

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of
[EMAIL PROTECTED]
Sent: Monday, October 27, 2008 12:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: V.Urgent: How Incident/Change License works, how can we manage
releasing


** 
Hello Manish, 

have no hands on experience on ITSM, but the user.log file should be a good
starting point. 
Depending on your version, you can turn it on at the admin or user client,
at the server->log settings. 

We do some license monitoring/opimization based on that log file, down to
the user. 

Don't want to advertise, but you could also invest in a tool for that:
www.rrr.se 

They basically also take the user.log file and report on that. Just that
they do all for you, 
so you dont have to build a report/logic you own ... from what I know, they
can also 
report ITSM (so I assume, the ITSM licenses are also shown at the user.log
file). 


Other then that, you have not provided much infos about how you have done 
your "current studies". Did you use the log file, or "just" check the
available licenses? 

Based on that, we perhaps can help further :-) 


Cheerio, Robert 


Ps. yes, I think BMC should be way more helpful, in providing further help
for optimized 
license allocation ... but hey, its a business :-) 


Mit freundlichen Grüßen/Best regards
Robert Kern

Corporate Infrastructure IT Operations - Service Integration - Service Desk
IT CI OP SI SD
Continental Automotive GmbH
Sodener Strasse 9, 65824 Schwalbach, Germany

Telefon/Phone: +49 6196872546
Telefax: +49 619 687792546
E-Mail: [EMAIL PROTECTED]
www.continental-corporation.com
__
Continental Automotive GmbH, Siemensstr. 12, 93055 Regensburg, Germany
Geschäftsführer/Managing Directors: Helmut Matschi, Gérard Cordonnier,
Harald Stuhlmann
Sitz der Gesellschaft/Registered office: Hannover
Registergericht/Commercial registry: Hannover, HRB 59424, USt-Id. Nr.
DE814950663
___
Proprietary and confidential. Distribution only by express authority of
Continental AG or its
subsidiaries. 



Manish SINGLA <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)"
 


27.10.2008 07:58 


Please respond to
arslist@ARSLIST.ORG



To
arslist@ARSLIST.ORG 

cc

Subject
V.Urgent: How Incident/Change License works, how can we manage releasing






** 
Hello  List, 
  
We are growing with our customer base from Remedy utilization in side ST,
with which our incident and Change support people are growing. 
Now we need to estimate the utilization of Helpdesk and Change management
Floating license utilization, so that we could plan what to buy more. 
  
>From our current study of floating license utilization, we can find out that
ARUser license get assigned to the user (profiled APP Support with AR
Floating license) as soon as he logon to Remedy application and remains with
user till he logout from the application. Or License time out can be another
possibility of license release back to license pool. (Please challenge if i
am wrong analyzing) 
  
Now the license utilization and handling of Incident/change management
license in black box for us. Now we have some queries for your quick
expected reply: 
1. We couldn't find any OOTB thing that could give me current
Incident/Change management license utilization. Please advice if any. 
2. Please suggest when the Remedy allocates Helpdesk/change floating license
to a user: 
2.1 When he login? 
2.2 When he do Save/Update on helpdesk/change form? 
2.3 Does helpdesk/change license remains with user? 
2.4 If yes what is the way of releasing and what is the standard
OOTB way of doing(Way Remedy application works) 
  
Please explain how Remedy do the license handelling and how we can manage
better. 
  
Thanks 
Best Regards 
Manish 

  
  
  
  
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V.Urgent: How Incident/Change License works, how can we manage releasing

[Manish SINGLA]

Hello  List,
 
We are growing with our customer base from Remedy utilization in side ST,
with which our incident and Change support people are growing.
Now we need to estimate the utilization of Helpdesk and Change management
Floating license utilization, so that we could plan what to buy more.
 
>From our current study of floating license utilization, we can find out that
ARUser license get assigned to the user (profiled APP Support with AR
Floating license) as soon as he logon to Remedy application and remains with
user till he logout from the application. Or License time out can be another
possibility of license release back to license pool. (Please challenge if i
am wrong analyzing)
 
Now the license utilization and handling of Incident/change management
license in black box for us. Now we have some queries for your quick
expected reply:
1. We couldn't find any OOTB thing that could give me current
Incident/Change management license utilization. Please advice if any.
2. Please suggest when the Remedy allocates Helpdesk/change floating license
to a user:
2.1 When he login?
2.2 When he do Save/Update on helpdesk/change form?
2.3 Does helpdesk/change license remains with user?
2.4 If yes what is the way of releasing and what is the standard
OOTB way of doing(Way Remedy application works)
 
Please explain how Remedy do the license handelling and how we can manage
better.
 
Thanks
Best Regards
Manish

 
 
 
 

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license utilization monitoring in remedy

[Manish SINGLA]

Hello All,

My query is regarding the license utilization monitoring in remedy.
Is it possible to take out the statistics of how many floating licences(change 
and incident separately) are being consumed at a given point in time?

The key here is to get the Change Floating and Helpdesk Floating license 
utilization independenly.

Thanks
Manish

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Remedy integration using 'Web Methods'

[Manish SINGLA]

Hello List,

We are on ARS6.3 with Helpdesk and Change Management modules.
Needing B2B integrations using Web method with some other application. 

Currently we are using Web services for some integrations for ticket 
creation/search purpose. How different it is from web service concept.
Can you please provide some document on Web methods to implement this 
integration for Reading/Writing data of Remedy.

Thanks
Regards
Manish

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Feasibility of migration of ARS6.3 to ARS7.1 keeping Application Incident Mgmt and Change Mgmt v6.0

[Manish SINGLA]

 
Hello List,

We are into overall architecture change of our existing Remedy infrastructure.
Currently we are on ARS6.3 + Incident Management 6.0 + Change Management 6.0 + 
SLA 2.0 + CMDB1.1 + Oracle 9i.

While testing Oracle 10g with our existing ARS6.3, we realized that ARS6.3 in 
not compatible with Oracle 10g client.
So we foresee ARS6.3 as a bottle neck to our Architecture update w.r.t to 
Oracle and other components of Remedy as well for e.g. we can't be On CMBD2.0 
unless we don't have ARS7.1.

We are looking fwd for the feasibility, if we 1. Install ARS7.1 2. Apply our 
existing database dump of application (Incident Management 6.0 + Change 
Management 6.0 + SLA 2.0) 3. Install Mid Tier 7.1 4. Install Oracle 10g 5. 
Install CMDB2.0

WILL MY SYSTEM WORK AS IT IS WORKING NOW. If not what are the issues behind and 
how we can overcome those.

Your input on this keeps very value for me.

Thanks
Best Regards
Manish.
+91 98107 98076

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RESEND: ARS6.3 and Oracle 10g migration

[Manish SINGLA]

Hello  List,

We are doing 10g migration testing for our Action request system. 

Currently we are on 

1. ARS6.3 Patch 23 

2. Oracle 9i 

3. OS: HP UX 11i

and now are targeting to go to oracle 10(v10.2.3)g with same ARS and OS.

We have already migrated our oracle component to Oracle 10g (10.2.3) keeping
ARS and OS same, but could not start ARS because system is looking for
Oracle 9i libraries.

Please advice what more is needed at our end, is it requiring some ARS
Patching.

Early will be a help.

Regards

Manish


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ARS6.3 and Oracle 10g migration

[Manish SINGLA]

Hello Support,

We are doing 10g migration testing for our Action request system. 

Currently we are on 

1. ARS6.3 Patch 23 

2. Oracle 9i 

3. OS: HP UX 11i

and now are targeting to go to oracle 10(v10.2.3)g with same ARS and OS.

We have already migrated our oracle component to Oracle 10g (10.2.3) keeping
ARS and OS same, but could not start ARS because system is looking for
Oracle 9i libraries.

Please advice what more is needed at our end, is it requiring some ARS
Patching.

Early will be a help.

Regards

Manish


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Configuration for mobile messaging

[Manish SINGLA]

Hello List,

We are trying to enable the notification mechanism, through which Remedy can 
send SMS or Pager Message to supporters Mobile phone.
Can you please provide the configuration OOTB on ARS6.3.

Regards
Manish

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Crystal Reports: Need to export report data to file

[Manish SINGLA]

Hello List,

>From some of our user's there is a need evolving like exporting data to file
like XLS, PDF etc.
Most important out of this is xls.

If you can please advice how we can configure data export utility at CMS
level.

Note: We have crystal Management server 10 integrated with Remedy Helpdesk
tool through Samba.
And web server in use is IIS. In case you wish to refer architecture please
find attached PPT.

Quicker will be an help.

Regards
Manish

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remedy-crystal.ppt
Description: MS-Powerpoint presentation

CRITICAL:Link not working to directly opening the "create ticket page"

[Manish SINGLA]

Hello   List, 

 

 We have provided a link for opening a view of Remedy form direct URL. 

 

But some users at Europe/Crolles are not been able to open the link and its 
giving following error.

 URL:  

 
http://helpdesk.sgp.st.com:8080/arsys/forms/euxa91.sgp.st.com/Remedy+Requester+-+New+Request/Req_Cat_projMgmt_view/?mode=CREATE

 

  The Remedy window shows up properly , but after putting the username and 
password, they have the following error : 

 

 



 

Their IE version is the same than mine  : 6.0.29 sp2

 

 Please help  to resolve the issue

 

Regards

Manish

 

 


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<>

High CPU Usage JBOSS

[Manish SINGLA]

Hello  List,
 
After checking logs (Midtier/Arerror/JBOSS) and going in depth  could make
out the reason
 
 Also, to highlight the sudden spike where midtier CPU memory consumption
shoots from 6 to 94 %:

Mon Nov  5 11:06:45 MET 2007
 1   ?22176 jboss325 152 20  1039M   857M run190:37  6.62  6.61 java
 1   ?22168 jboss325 158 20  2076K   300K sleep0:00  0.02  0.02 sh
 0   ? 9164 root 152 20   994M   913M run119:21 40.16 40.09
arserverd
 

Mon Nov  5 11:08:45 MET 2007
 1   ?22176 jboss325 152 20  1039M   857M run190:45 11.11 11.09 java
 1   ?22168 jboss325 158 20  2076K   300K sleep0:00  0.02  0.02 sh
 1   ? 9164 root 152 20   994M   913M run120:28 94.83 94.66
arserverd
 

Mon Nov  5 11:10:45 MET 2007
 1   ?22176 jboss325 152 20  1051M   869M run192:19 87.45 87.30 java
 1   ?22168 jboss325 158 20  2076K   300K sleep0:00  0.02  0.02 sh
 0   ? 9164 root 152 20   994M   913M run121:32 41.86 41.79
arserverd
 

Mon Nov  5 11:12:45 MET 2007
 1   ?22176 jboss325 152 20  1051M   869M run194:07 93.17 93.01 java
 1   ?22168 jboss325 158 20  2076K   300K sleep0:00  0.02  0.02 sh
 1   ? 9164 root 152 20   994M   913M run122:23 44.34 44.26
arserverd
 

Mon Nov  5 11:14:47 MET 2007
 1   ?22176 jboss325 152 20  1051M   869M run195:56 91.74 91.58 java
 1   ?22168 jboss325 158 20  2076K   300K sleep0:00  0.02  0.02 sh
 1   ? 9164 root 152 20   994M   913M run123:15 48.45 48.37
arserverd
 
 
Just to add nothing has been observed/reported on native clients. 
 
Thanks to do deeper analysis and help us resolve the problem.
 
Regards,  
Manish

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Pending distributed operation for this entry canceled due to error (ARDSNOTE 3003)

[Manish SINGLA]

Hello List, 

I am facing one such error because of which DSO stops transfering the data to 
another system and at that point of time following type of errors starts 
populating in arerror.log.

Once we restart the ARSystem it works well.

Is this relate to the Oracle/Unix system file space.

Any clue about such problem.

Regards
Manish

__

Wed Oct  3 12:31:45 2007  Distrib : Form does not exist on server : 
TSMI:HPD-SupportGroup Time Log (ARERR 303) Wed Oct  3 12:31:45 2007  Distrib : 
Pending distributed operation for this entry canceled due to error (ARDSNOTE 
3003)
Wed Oct  3 12:31:45 2007 HD24080 - TSMI:HPD-SupportGroup Time 
Logging
Wed Oct  3 12:31:48 2007  Distrib : Failure during SQL operation to the 
database : ORA-01401: inserted value too large for column (ARERR 552) Wed Oct  
3 12:31:48 2007  Distrib : Pending distributed operation for this entry 
canceled due to error (ARDSNOTE 3003)
Wed Oct  3 12:31:48 2007 HD003948182 - HPD:HelpDesk
Wed Oct  3 12:31:49 2007  Distrib : Form does not exist on server : 
TSMI:HPD-SupportGroup Time Log (ARERR 303) Wed Oct  3 12:32:19 2007  Distrib : 
Form does not exist on server : TSMI:HPD-SupportGroup Time Log (ARERR 303) Wed 
Oct  3 12:32:19 2007  Distrib : Pending distributed operation for this entry 
canceled due to error (ARDSNOTE 3003)
Wed Oct  3 12:32:19 2007 HD24081 - TSMI:HPD-SupportGroup Time 
Logging
Wed Oct  3 12:32:22 2007  Distrib : Failure during SQL operation to the 
database : ORA-01401: inserted value too large for column (ARERR 552) Wed Oct  
3 12:32:22 2007  Distrib : Pending distributed operation for this entry 
canceled due to error (ARDSNOTE 3003)
Wed Oct  3 12:32:22 2007 HD003948183 - HPD:HelpDesk
Wed Oct  3 12:32:23 2007  Distrib : Form does not exist on server : 
TSMI:HPD-SupportGroup Time Log (ARERR 303) Wed Oct  3 12:32:54 2007  Distrib : 
Form does not exist on server : TSMI:HPD-SupportGroup Time Log (ARERR 303) Wed 
Oct  3 12:32:54 2007  Distrib : Pending distributed operation for this entry 
canceled due to error (ARDSNOTE 3003)
Wed Oct  3 12:32:54 2007 HD24082 - TSMI:HPD-SupportGroup Time 
Logging
Wed Oct  3 12:32:59 2007  Distrib : Value does not fall within the limits 
specified for the field :  (max length - 128) : SHR:ConsolidatedList : Assigned 
To Group+ (ARERR 306) Wed Oct  3 12:32:59 2007  Distrib : Value does not fall 
within the limits specified for the field :  (max length - 128) : 
SHR:ConsolidatedList : Assigned To Group+ (ARERR 306) Wed Oct  3 12:32:59 2007  
Distrib : Pending distributed operation for this entry canceled due to error 
(ARDSNOTE 3003)
Wed Oct  3 12:32:59 2007 IN003945793 - HPD:HelpDesk
Wed Oct  3 12:33:05 2007  Distrib : Value does not fall within the limits 
specified for the field :  (max length - 128) : SHR:ConsolidatedList : Assigned 
To Group+ (ARERR 306) Wed Oct  3 12:33:05 2007  Distrib : Value does not fall 
within the limits specified for the field :  (max length - 128) : 
SHR:ConsolidatedList : Assigned To Group+ (ARERR 306) Wed Oct  3 12:33:05 2007  
Distrib : Pending distributed operation for this entry canceled due to error 
(ARDSNOTE 3003)
Wed Oct  3 12:33:05 2007 IN003945783 - HPD:HelpDesk
Wed Oct  3 12:33:11 2007  Distrib : Value does not fall within the limits 
specified for the field :  (max length - 128) : SHR:ConsolidatedList : Assigned 
To Group+ (ARERR 306) Wed Oct  3 12:33:11 2007  Distrib : Value does not fall 
within the limits specified for the field :  (max length - 128) : 
SHR:ConsolidatedList : Assigned To Group+ (ARERR 306) Wed Oct  3 12:33:11 2007  
Distrib : Pending distributed operation for this entry canceled due to error 
(ARDSNOTE 3003)
Wed Oct  3 12:33:11 2007 HD003945910 - HPD:HelpDesk
Wed Oct  3 12:33:18 2007  Distrib : Value does not fall within the limits 
specified for the field :  (max length - 128) : SHR:ConsolidatedList : Assigned 
To Group+ (ARERR 306) Wed Oct  3 12:33:18 2007  Distrib : Value does not fall 
within the limits specified for the field :  (max length - 128) : 
SHR:ConsolidatedList : Assigned To Group+ (ARERR 306) Wed Oct  3 12:33:18 2007  
Distrib : Pending distributed operation for this entry canceled due to error 
(ARDSNOTE 3003)
Wed Oct  3 12:33:18 2007 IN003945762 - HPD:HelpDesk
Wed Oct  3 12:33:21 2007  Distrib : Value does not fall within the limits 
specified for the field :  (max length - 128) : SHR:ConsolidatedList : Assigned 
To Group+ (ARERR 306) Wed Oct  3 12:33:21 2007  Distrib : Value does not fall 
within the limits specified for the field :  (max length - 128) : 
SHR:ConsolidatedList : Assigned To Group+ (ARERR 306) Wed Oct  3 12:33:21 2007  
Distrib : Pending distributed operation for this entry canceled due to error 
(ARDSNOTE 3003)
Wed Oct  3 12:33:21 2007 HD003947807 - HPD:HelpDesk
Wed Oct  3 12:33:22 2007  Dist

How to implement 'Follow the sun' at ARS6.3

[Manish SINGLA]

Hello List,

Please advice how we can implement 'Follow the sun' at ARS6.3 as we have user 
from different geographical locations.

Best regards, 

Manish Singla
Technical Architect OOCIO
Information & Communication Technology 
  
STMicroelectronics 
Office   : +91 120 4006247

 

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Reciving the notification with attachment as ARNotification.ARTask

[Manish SINGLA]

Hello List,
 
I am reciving the notification with attachment as ARNotification.ARTask (as
attached).
Please advice how i can remove this.
 
Regards
Manish

 

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ARNotification.ARTask
Description: Binary data

ARERR 316 Failure with the temporary file : Not Enough space.

[Manish SINGLA]

Hello List,

I am receiving the problem as "ARERR 316 Failure with the temporary file : Not 
Enough space". Here user is trying to create the helpdesk ticket through aruser 
client. We tried removing *.arf and *.axv files but this could make difference.

Can you please suggest me as per your experience.

Best regards, 

Manish Singla 
Technical Architect OOCIO
Information & Communication Technology 
  
STMicroelectronics 
Office   : +91 120 4006247

 

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How to add $USER$ there in Reports qualifications.

[Manish SINGLA]

Hello List,

Can you please advice me how I can add $USER$ there in Reports Base 
qualification. Because it converts the Keyword $User$ to the username before 
saving the report and if i put $\User$ it does not produce user name at run 
time.

Best regards, 
Manish

 

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Changing Helpdesk ticket to Change ticket and vise a versa.

[Manish SINGLA]

Hello List,

I am in mid of the integration of Helpdesk6.3 and change Management 6.0. 
Now the problem is that there are two independent modules for the creation of 
helpdesk or a change ticket. But from my users I am getting a request of 
creating/converting change ticket from already created incident(helpdesk) 
ticket and vise a versa.

Can somebody advice me some mechanism present OOTB to do so.

Thanks
Regards
Manish

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How to restore Form on the same schema id.

[Manish SINGLA]

Hello List,

Can you please advice me that how I can re-create a particular form which is 
deleted by mistake, with the same schema as it had earlier.
Say for e.g. I have HPD:Helpdesk with schema id 369 and if I delete this form 
and I try to take the def of same form my development environment and import on 
this machine it allocates me schema id 911.

Please advice me if there is some way by which I can create HPD:Helpdesk with 
same schema id 369.

Thanks
Regards
Manish

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SLA related Query

[Manish SINGLA]

Hello  List,

 

Our requirement is that for a certain Category, the various regional and
site level support 

groups their local working timings are respected when SLA's are being
computed.  And since 

it is not possible to make separate SLA's for different support groups so it
is required if 

we could have 'Work Timings' defined at group level instead of the SLA.

 

As an example we have a corporate level service which has its support groups
for all the 

regions(all the different sites) and the group names are different based on
the sites.

We want the groups' local timings to be respected.

 

Can anyone suggest the possibility the same in remedy without creating SLA's
for each group 

individually?

 

 

Thanks and regards

 Manish 


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Remedy change Management 6.0 and EPM 2007 integration.

[Manish SINGLA]

Hello List,

Please advice me some contact person or the document w.r.t Remedy Change 
Management 6.0 and EPM 2007 integration.

Regards
Manish

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Change Management and Microsoft EPM integration.

[Manish SINGLA]

Hi List,

This is my first mail to ARLIST.

I have to initiate the activity of Change Management(CM)6.0 integration with 
Microsoft EPM 2007. If some one can provide the white paper for the same and 
advice upon the feasibility of following queries.
1. Exporting task and scheduling from CM to EPM.
2. Importing task and scheduling from EPM to CM.
3. Viewing the progress of task from CM, if the Hours spent is been input by 
the developers at EPM.

Thanks 
Regards
Manish

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