Re: You need to VOTE on the thread: Bring back the ARSList MVP for 2013
YES INDEED!! Sent from my iPhone On Oct 24, 2012, at 10:42 AM, Pierson, Shawn shawn.pier...@sug.com wrote: ** I didn’t vote and I’m not sure if I would next year or not either. Within my current environment, we won the battle to get the other half of the organization to use Remedy, but I’m spending nights and weekends getting things set up for them, and as a result my time spent on the ARSList is mostly when I need something specific, rather than helping others or participating in the community aspects of the group. So for me, I’d say “YES” although realistically I don’t know if I’d participate or not. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Susan Palmer Sent: Wednesday, October 24, 2012 9:36 AM To: arslist@ARSLIST.ORG Subject: You need to VOTE on the thread: Bring back the ARSList MVP for 2013 ** Our goal is 1,000 votes. We are VERY SHORT of that number. Sadly this is reflecting what was seen by Dan during the actual MVP voting this year. If you want the ARSList MVP award to continue reply to the Bring back the ARSList MVP for 2013 thread. You only need to hit reply, enter YES in the body and send. Of course you're welcome to give an opinion but don't feel obligated to confess that you didn't vote this year. Thanks, Susan _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ Private and confidential as detailed here. If you cannot access hyperlink, please e-mail sender. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ADV: Introducing BMC Remedy Health Advisor utility
Hello David, Thanks ! Is this utility compatible with ARS 7.1? I checked the docs but doesnt specifically mention with what version of ARS it is compatible with. Thanks, Mohan From: Easter, David david_eas...@bmc.com To: arslist@ARSLIST.ORG Sent: Monday, July 30, 2012 7:33 PM Subject: ADV: Introducing BMC Remedy Health Advisor utility ** It is challenging to monitor in-house BMC Remedy Action Request System servers and an AR System based application infrastructure that is supporting critical business services. To help, BMC is making the BMC Remedy Health Advisor application available as an unsupportedutility. This solution consists of: 1. BMC Remedy Health Advisor Server Application - to be deployed on a central BMC Remedy AR Server 2. BMC Remedy Health Advisor Client Creator - used to create the BMC Remedy Health Advisor Client to be deployed on the AR System Server which needs to be monitored BMC Remedy Health Advisor application is designed to enable on-premise support personnel or a service provider offering managed services to actively monitor the different aspects of the AR System infrastructure and proactively be able to prevent the issues affecting the underlying business services. This solution enables a service provider to monitor AR System infrastructure of each instance or end-customer from one single location and also provides the ability to the end-customer to control what a service provider should monitor. Key features of this solution are as listed below: * Monitoring AR System Server * Monitoring AR System Server configuration * Monitoring AR System Server error log * Collecting AR System Server License Usage * Collecting AR System Server Server Statistics * Collecting Form Entry counts * Sending Alert Notification * Stopping and Starting AR System Server * Integration with BMC ITSM Incident Management application * Report generation For detailed information about the architecture, installation, creating a client or on-boarding a customer; please refer to the available documentation. BMC has taken commercially reasonable efforts to ensure the quality of this solution and has tested for reasonable period before making this available for wider consumption as an unsupported application. As an unsupported utility, best effort will be provided via the BMC Communities to address questions or issues regarding the utility. BMC Support will not accept issues regarding this utility. We are looking forward for your comments and suggestions about this utility. Feedback will be used to influence future versions of the BMC Health Advisor as well as potentially drive this functionality into supported solutions. To download BMC Remedy Health Advisor please visit the BMC Communities. You will need a BMC Communities account to access the document and utility. A BMC Communities account does not require a Support ID or maintenance contact with BMC, however, and is available at no charge. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _attend WWRUG12 http://www.wwrug.com/ ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Introducing BMC Remedy Health Advisor utility
Thanks David! Mohan On Aug 2, 2012, at 4:44 PM, Easter, David david_eas...@bmc.com wrote: ** Ø I checked the docs but doesnt specifically mention with what version of ARS it is compatible with. Yes it does. From the documentation (Page 26): Prerequisites The following are required to install the Health Advisor application: […] BMC Remedy AR System Server 7.6.04 BMC Remedy IT Service Management 7.6.04 and (Page 36): The Health Advisor client monitors the AR System server from version 7.5.00 or higher, and supports all operating system versions supported by version 7.5.00 or higher. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mohan Panchangmath Sent: Thursday, August 02, 2012 1:36 PM To: arslist@ARSLIST.ORG Subject: Re: Introducing BMC Remedy Health Advisor utility ** Hello David, Thanks ! Is this utility compatible with ARS 7.1? I checked the docs but doesnt specifically mention with what version of ARS it is compatible with. Thanks, Mohan From: Easter, David david_eas...@bmc.com To: arslist@ARSLIST.ORG Sent: Monday, July 30, 2012 7:33 PM Subject: ADV: Introducing BMC Remedy Health Advisor utility ** It is challenging to monitor in-house BMC Remedy Action Request System servers and an AR System based application infrastructure that is supporting critical business services. To help, BMC is making the BMC Remedy Health Advisor application available as an unsupported utility. This solution consists of: BMC Remedy Health Advisor Server Application - to be deployed on a central BMC Remedy AR Server BMC Remedy Health Advisor Client Creator - used to create the BMC Remedy Health Advisor Client to be deployed on the AR System Server which needs to be monitored BMC Remedy Health Advisor application is designed to enable on-premise support personnel or a service provider offering managed services to actively monitor the different aspects of the AR System infrastructure and proactively be able to prevent the issues affecting the underlying business services. This solution enables a service provider to monitor AR System infrastructure of each instance or end-customer from one single location and also provides the ability to the end-customer to control what a service provider should monitor. Key features of this solution are as listed below: Monitoring AR System Server Monitoring AR System Server configuration Monitoring AR System Server error log Collecting AR System Server License Usage Collecting AR System Server Server Statistics Collecting Form Entry counts Sending Alert Notification Stopping and Starting AR System Server Integration with BMC ITSM Incident Management application Report generation For detailed information about the architecture, installation, creating a client or on-boarding a customer; please refer to the available documentation. BMC has taken commercially reasonable efforts to ensure the quality of this solution and has tested for reasonable period before making this available for wider consumption as an unsupported application. As an unsupported utility, best effort will be provided via the BMC Communities to address questions or issues regarding the utility. BMC Support will not accept issues regarding this utility. We are looking forward for your comments and suggestions about this utility. Feedback will be used to influence future versions of the BMC Health Advisor as well as potentially drive this functionality into supported solutions. To download BMC Remedy Health Advisor please visit the BMC Communities. You will need a BMC Communities account to access the document and utility. A BMC Communities account does not require a Support ID or maintenance contact with BMC, however, and is available at no charge. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _attend WWRUG12 http://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ \t�-$� �DC�c��L��M8�D
Re: R: Re: Strange Error (ARERR 326) on registration ticket.
Hi Check if the users have both restricted access and general access in the user form record. If it is there and still not working, then again uncheck and recheck the restricted access and general access chk box in the Ctm people form. It worked for us for a similar error. Thanks Mohan Sent from my iPhone On Feb 23, 2011, at 12:24 PM, team.rem...@libero.it team.rem...@libero.it wrote: Hi, I'm sorry but the user has the correct permissions (I checked CTM: People Permission Group). this is really to funny! Do you have any good ideas? Thanks again ... Peter Messaggio originale Da: dkell...@javasystemsolutions.com Data: 23-feb-2011 17.27 A: arslist@ARSLIST.ORG Ogg: Re: Strange Error (ARERR 326) on registration ticket. Hi, I have had something like this before. Look in CTM:People Permission Group (I think) for the login name and see that the user has General Access as one of its application permissions. Kind regards Danny Single Sign On (SSO) for BMC Remedy AR System and ITSM http://www.javasystemsolutions.com/jss/ssoplugin -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST. ORG] On Behalf Of team.rem...@libero.it Sent: 23 February 2011 16:20 To: arslist@ARSLIST.ORG Subject: Strange Error (ARERR 326) on registration ticket. Hello everyone, I try to register a ticket on service desk 7.1 got the following message: Unable to reset a required field to a NULL value: HPD: Help Desk Assignment Log: Assigned Group (ARERR 326) Unable to reset a required field to a NULL value: HPD: Help Desk Assignment Log: Assigned Group ID (ARERR 326) Unable to reset a required field to a NULL value: HPD: Help Desk Assignment Log: Assigned Support Organization (ARERR 326) Unable to reset a required field to a NULL value: HPD: Help Desk Assignment Log: Assigned Support Company (ARERR 326) What happens? I tried everything but nothing to do, it's a fix license user (such as all Users present on the system) and User Incident and Asset viewer. Can you help? Thanks in advance. Peter ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Books for Remedy version 6 ,7 and CMDB
Rajat to cut short your search, BMC Remedy product books are NOT available for sale in the market. You can download all relevant Remedy pdfs from their support site provided you have the access to their site. Thanks, Mohan --- On Wed, 2/18/09, Rajat Sharma rajatsha...@eaton.com wrote: From: Rajat Sharma rajatsha...@eaton.com Subject: Re: Books for Remedy version 6 ,7 and CMDB To: arslist@ARSLIST.ORG Date: Wednesday, February 18, 2009, 11:30 PM I think we are going out of context here I wanted to know if we have books in the market so that I can buy and enhance my knowledge I found couple of books in the Amazon website 1.Crystal Reports: A Beginner's Guide by David McAmis 2.Crystal Reports 2008: The Complete Reference (Complete Reference Series) by George Peck 3.Step-by-Step Guide to Building a CMDB by BMC Software 4.Viewpoint: Focus on CMDB by BMC Software Any comments on these books ...? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Thursday, February 19, 2009 7:59 AM To: arslist@ARSLIST.ORG Subject: Re: Books for Remedy version 6 ,7 and CMDB ** Its actually slicker than that. Its basically print on demand. Keeps inventory and costs lower. Rick Sent from my Verizon Wireless BlackBerry From: William Rentfrow Date: Wed, 18 Feb 2009 20:20:39 -0600 To: arslist@ARSLIST.ORG Subject: Re: Books for Remedy version 6 ,7 and CMDB Actuallyanyone can publish a book and get it on Amazon. All you need to do is write the book and then get an ISBN # and the corresponding UPC graphic ($125? - been a long time since I looked). When your book is printed it must have that number/graphic on it. Then you just fill out the appropriate paperwork and asking price, and send two copies to Amazon. They'll list it with your description and price. They get a cut of the sale - 55% I believe. That may seem like a lot but it's substantially better than what large publishers give authors for each book sold. If they sell out they will then re-order from you. I don't know the full details but it seems the way to go if you're inclined toward self-publishing and do not want to do the fulfillment part of it. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com 715-410-8056 C 715-592-5185 O From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tim Widowfield Sent: Wednesday, February 18, 2009 5:47 PM To: arslist@ARSLIST.ORG Subject: Re: Books for Remedy version 6 ,7 and CMDB ** I cannot fault your logic, John. The actual market for any book dealing with Action Request System must be exceedingly small. And yet I see books on the market with audiences the must be equally tiny. For example, how many people in the world actually develop and administer PeopleSoft applications? Probably a fair number. Now, of that fair number how many are interested in SQR? (So interested that they'd buy a book.) A handful? Maybe 20? OK, 50, tops! But look at this: http://www.amazon.com/SQR-PeopleSoft-Other-Applications-Second/dp/193239 4001 Now, I happen to know a little SQR because I worked at Brio for awhile. It's a very esoteric query language. Oh, it's interesting, to be sure, but why is there a whole book on it? (OK, it's a pretty old book, but even in 2003 the market must have been a sliver of a sliver.) I know the technical book publishers are not interested in Remedy. And I know they have good reasons for not persuing the ARS market. But I'd bet you any amount of money if Oracle or PeopleSoft bought AR System from BMC, there'd be at least 5 titles on ARS within six months. And at least four of them would stink. John, they don't wanna, 'cause they don't wanna. --Tim From: John john.sundb...@kineticdata.com To: arslist@ARSLIST.ORG Sent: Wednesday, February 18, 2009 1:13:13 PM Subject: Re: [ARSLIST] Books for Remedy version 6 ,7 and CMDB ** Also -- I have thought of this too. Consider how many would actually be purchased? If BMC says they have 10,000 Sites -- how many customers is that? Lets assume 10,000. Lets assume they all want to buy 1 copy. That would be 10,000 sales. How much would somebody pay for that book? $100? OK - $1,000,000 in. However -- cost of publishing cost of writing cost of printing cost of selling opportunity cost to have gone fishing instead (this is quite high) I claim not 10,000 I claim not 100% I claim not $100. roughly half of each. Now we are talking $125,000 in. --- Not enough to do it. -John -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101
Re: change not reflected in midtier
flush the midtier cache.. --- On Fri, 8/8/08, sivarama velicheti [EMAIL PROTECTED] wrote: From: sivarama velicheti [EMAIL PROTECTED] Subject: change not reflected in midtier To: arslist@ARSLIST.ORG Date: Friday, August 8, 2008, 4:32 PM Hi Group, Can you comment on as to why the change I made in the Administrator tool is not getting updated in Midtier. I changed the Change Type field which is a drop down field in the Request for change form to add a couple of more values. I can see the values added in Admin tool and the user tool. But I cannot see the value updated when I login through Midtier. Can anyone let me know what I am missing out here? Thanks -- Sivarama ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: You do not have write license woes
William, Are your users using the LDAP password or the passwords from the User form? If they use the LDAP password and the password in the User form is blank, then try turning off the EA chaining mode and see if the issue persists? We got rid of midtier login specific errors with the above settings. But with this you need to be sure that password in user form is blank for all users and they should only use LDAP password unless your business needs require it in user form aswell. Also Cross reference blank password must be checked. Let know. Thanks, Mohan --- On Mon, 8/4/08, William Rentfrow [EMAIL PROTECTED] wrote: From: William Rentfrow [EMAIL PROTECTED] Subject: Re: You do not have write license woes To: arslist@ARSLIST.ORG Date: Monday, August 4, 2008, 11:21 PM The users are configured properly - I was 100% sure of that but BMC also verified this. This is AR 7.1 patch 001 for solaris for both server and mid-tier. The servers are separate with 1 AR Server and 4 mid-tier servers connected via a netscaler load balancer. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mohan Panchangmath Sent: Monday, August 04, 2008 3:43 PM To: arslist@ARSLIST.ORG Subject: Re: You do not have write license woes William, Eventhough you say the system has adequate application and user licenses, do the users have application write license configured properly? Also what version of ARS and Midtier you are on though you say the ITSM version is 7.0.3? Thanks, Mohan --- On Mon, 8/4/08, William Rentfrow [EMAIL PROTECTED] wrote: From: William Rentfrow [EMAIL PROTECTED] Subject: Re: You do not have write license woes To: arslist@ARSLIST.ORG Date: Monday, August 4, 2008, 4:25 PM Guest users are not allowed. The user is connected as themself. All good questions! :) So far - no indication of what the problem. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Monday, August 04, 2008 3:22 PM To: arslist@ARSLIST.ORG Subject: Re: You do not have write license woes ** Another suggestion - something you might have already crossed out but worth a shot.. Is the user typing in the correct password? If not is the system set up to allow guest users? If so the user must be logging in as a guest, and hence can submit but cannot modify.. Or perhaps since you say that you are using LDAP, the LDAP password was changed but has not yet propogated, hence is logging in the user as a guest user even though he is typing the correct password? Turn on user logging and see what you get.. also turn on your LDAP logging to verify if the user is being authenticated as he should.. Cheers Joe - Original Message From: William Rentfrow [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, August 4, 2008 3:35:06 PM Subject: Re: You do not have write license woes Once a user gets the error it's there to stay - we can log out and back in and it's immediate. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Monday, August 04, 2008 2:31 PM To: arslist@ARSLIST.ORG Subject: Re: You do not have write license woes Another thing to check is your web server timeout settings (not just the ones in the Mid-Tier Config pages, but the ones for the actual web server). If your web server is dropping the session due to a timeout setting it might cause this issue. Since you said it only affects the web and not the user tool I don't believe it is a user_cache issue. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chowdhury, Tauf Sent: Monday, August 04, 2008 2:06 PM To: arslist@ARSLIST.ORG Subject: Re: You do not have write license woes William, I'm going with Carey on this one. If you have a load balancer, take a look at how it is handling the sessions. Is it using a shorter timeout than what is configured on the mid tier? Is it storing the cookie properly? Tauf Chowdhury | Forest Laboratories, Inc. Sr. Analyst Office: 631.858.7765 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Monday, August 04, 2008 2:37 PM To: arslist@ARSLIST.ORG Subject: Re: You do not have write license woes Hm.this bears some investigating. I do not know for sure. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Monday, August 04
Re: You do not have write license woes
Good. Try turning OFF the external authentication chaining mode and cross reference blank password checked in. do you see the same issue? --- On Tue, 8/5/08, William Rentfrow [EMAIL PROTECTED] wrote: From: William Rentfrow [EMAIL PROTECTED] Subject: Re: You do not have write license woes To: arslist@ARSLIST.ORG Date: Tuesday, August 5, 2008, 11:39 AM All users are using LDAP authentication - and all users are set to a blank password in the CTM:People and User form. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mohan Panchangmath Sent: Tuesday, August 05, 2008 9:40 AM To: arslist@ARSLIST.ORG Subject: Re: You do not have write license woes William, Are your users using the LDAP password or the passwords from the User form? If they use the LDAP password and the password in the User form is blank, then try turning off the EA chaining mode and see if the issue persists? We got rid of midtier login specific errors with the above settings. But with this you need to be sure that password in user form is blank for all users and they should only use LDAP password unless your business needs require it in user form aswell. Also Cross reference blank password must be checked. Let know. Thanks, Mohan --- On Mon, 8/4/08, William Rentfrow [EMAIL PROTECTED] wrote: From: William Rentfrow [EMAIL PROTECTED] Subject: Re: You do not have write license woes To: arslist@ARSLIST.ORG Date: Monday, August 4, 2008, 11:21 PM The users are configured properly - I was 100% sure of that but BMC also verified this. This is AR 7.1 patch 001 for solaris for both server and mid-tier. The servers are separate with 1 AR Server and 4 mid-tier servers connected via a netscaler load balancer. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mohan Panchangmath Sent: Monday, August 04, 2008 3:43 PM To: arslist@ARSLIST.ORG Subject: Re: You do not have write license woes William, Eventhough you say the system has adequate application and user licenses, do the users have application write license configured properly? Also what version of ARS and Midtier you are on though you say the ITSM version is 7.0.3? Thanks, Mohan --- On Mon, 8/4/08, William Rentfrow [EMAIL PROTECTED] wrote: From: William Rentfrow [EMAIL PROTECTED] Subject: Re: You do not have write license woes To: arslist@ARSLIST.ORG Date: Monday, August 4, 2008, 4:25 PM Guest users are not allowed. The user is connected as themself. All good questions! :) So far - no indication of what the problem. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Monday, August 04, 2008 3:22 PM To: arslist@ARSLIST.ORG Subject: Re: You do not have write license woes ** Another suggestion - something you might have already crossed out but worth a shot.. Is the user typing in the correct password? If not is the system set up to allow guest users? If so the user must be logging in as a guest, and hence can submit but cannot modify.. Or perhaps since you say that you are using LDAP, the LDAP password was changed but has not yet propogated, hence is logging in the user as a guest user even though he is typing the correct password? Turn on user logging and see what you get.. also turn on your LDAP logging to verify if the user is being authenticated as he should.. Cheers Joe - Original Message From: William Rentfrow [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, August 4, 2008 3:35:06 PM Subject: Re: You do not have write license woes Once a user gets the error it's there to stay - we can log out and back in and it's immediate. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Monday, August 04, 2008 2:31 PM To: arslist@ARSLIST.ORG Subject: Re: You do not have write license woes Another thing to check is your web server timeout settings (not just the ones in the Mid-Tier Config pages, but the ones for the actual web server). If your web server is dropping the session due to a timeout setting it might cause this issue. Since you said it only affects the web and not the user tool I don't believe it is a user_cache issue. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chowdhury, Tauf Sent: Monday, August 04, 2008 2:06
Re: You do not have write license woes
William, Eventhough you say the system has adequate application and user licenses, do the users have application write license configured properly? Also what version of ARS and Midtier you are on though you say the ITSM version is 7.0.3? Thanks, Mohan --- On Mon, 8/4/08, William Rentfrow [EMAIL PROTECTED] wrote: From: William Rentfrow [EMAIL PROTECTED] Subject: Re: You do not have write license woes To: arslist@ARSLIST.ORG Date: Monday, August 4, 2008, 4:25 PM Guest users are not allowed. The user is connected as themself. All good questions! :) So far - no indication of what the problem. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Monday, August 04, 2008 3:22 PM To: arslist@ARSLIST.ORG Subject: Re: You do not have write license woes ** Another suggestion - something you might have already crossed out but worth a shot.. Is the user typing in the correct password? If not is the system set up to allow guest users? If so the user must be logging in as a guest, and hence can submit but cannot modify.. Or perhaps since you say that you are using LDAP, the LDAP password was changed but has not yet propogated, hence is logging in the user as a guest user even though he is typing the correct password? Turn on user logging and see what you get.. also turn on your LDAP logging to verify if the user is being authenticated as he should.. Cheers Joe - Original Message From: William Rentfrow [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, August 4, 2008 3:35:06 PM Subject: Re: You do not have write license woes Once a user gets the error it's there to stay - we can log out and back in and it's immediate. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Monday, August 04, 2008 2:31 PM To: arslist@ARSLIST.ORG Subject: Re: You do not have write license woes Another thing to check is your web server timeout settings (not just the ones in the Mid-Tier Config pages, but the ones for the actual web server). If your web server is dropping the session due to a timeout setting it might cause this issue. Since you said it only affects the web and not the user tool I don't believe it is a user_cache issue. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chowdhury, Tauf Sent: Monday, August 04, 2008 2:06 PM To: arslist@ARSLIST.ORG Subject: Re: You do not have write license woes William, I'm going with Carey on this one. If you have a load balancer, take a look at how it is handling the sessions. Is it using a shorter timeout than what is configured on the mid tier? Is it storing the cookie properly? Tauf Chowdhury | Forest Laboratories, Inc. Sr. Analyst Office: 631.858.7765 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Monday, August 04, 2008 2:37 PM To: arslist@ARSLIST.ORG Subject: Re: You do not have write license woes Hm.this bears some investigating. I do not know for sure. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Monday, August 04, 2008 1:31 PM To: arslist@ARSLIST.ORG Subject: Re: You do not have write license woes William, Just a WAG... Maybe you have a web server cluster that is behind a load balancer that is not using a Sticky session? ( Maybe the user has a valid license but is trying to switch IP Addresses in a way that is confusing the ARS server?) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Mon, Aug 4, 2008 at 1:59 PM, William Rentfrow [EMAIL PROTECTED] wrote: Also, did I mention it works in the user tool - this is just a mid-tier error. snip From: Action Request System discussion list(ARSList) on behalf of William Rentfrow Sent: Mon 04/08/2008 17:21 To: arslist@ARSLIST.ORG Subject: You do not have write license woes ** I have a variety of users who are experiencing a weird error. Occasionally the server acts as if their license has disappeared when trying to save an Incident in ITSM 7.03. They will be working fine one minute and then they will get the long series of errors that says... You do not have application write license (ARERR 9850). You do not have write access to field followed by every field on the Incident form. The irritating thing is the user HAS a license. This affects both fixed license and floating license users.
Re: Feasibility of migration of ARS6.3 to ARS7.1 keeping Application Incident Mgmt and Change Mgmt v6.0
Shyam, Can you let me know one thing? We have similar environment like yours and recently upgraded from CMDB 1.1 to 2.0.1 patch 5 following BMC's white paper. But now we see that we cannot relate Computer CI to another Computer CI or to a Printer CI from the Related Items tab like we could do with CMDB 1.1. The following relations are possible: Monitor to Computer Sys/Printer Computer System To Monitor Printer To Monitor In all the above possible combinations common to Monitor, only Component - Hosted System is available as relationship menu option. I submitted a tkt to BMC for verifying but till date I have got no response from them. Do you see the same combinations? Can you let me know? Thanks, Mohan --- Shyam Attavar [EMAIL PROTECTED] wrote: Manish, I am not sure specifically if ITSM 6.0 version of the apps will have an impact if run under AR System 7.1.0. By and large this should work without any issues unless AR System 7.1.0 release notes state this and if so what pieces would be impacted. I am not fully clear, since I have not read the 7.1.0 documentation yet. We moved from AR 6.3.0 Patch 20 running ITSM 6.x (HD 6.x AM 6.x and CMDB 1.1) to AR 7.0.1 Patch 2 last year running ITSM 6.x (but only difference was we moved from CMDB 1.1 to CMDB 2.0.1) after the AR upgrade. Our apps are running without any issues in production and we are extremely happy with the setup. One thing I would recommend is to upgrade AR from 6.3 to AR 7.1.0 in place with the Upgrade option (which will just upgrade the AR components without impacting the application). What you have mentioned below will not work - quoted here again:- We are looking fwd for the feasibility, if we 1. Install ARS7.1 2. Apply our existing database dump of application (Incident Management 6.0 + Change Management 6.0 + SLA 2.0) 3. Install Mid Tier 7.1 4. Install Oracle 10g 5. Install CMDB2.0 Also, upgrading CMDB 1.1 to CMDB 2.0 is a multi-step manual process and I hope you have the white paper that describes how to do this methodically without impacting the data in your current CMDB. HTH, -- Shyam - Original Message - From: Manish SINGLA [EMAIL PROTECTED] Newsgroups: gmane.comp.crm.arsystem.general To: arslist@ARSLIST.ORG Sent: Sunday, June 22, 2008 10:10 PM Subject: Feasibility of migration of ARS6.3 to ARS7.1 keeping Application Incident Mgmt and Change Mgmt v6.0 Hello List, We are into overall architecture change of our existing Remedy infrastructure. Currently we are on ARS6.3 + Incident Management 6.0 + Change Management 6.0 + SLA 2.0 + CMDB1.1 + Oracle 9i. While testing Oracle 10g with our existing ARS6.3, we realized that ARS6.3 in not compatible with Oracle 10g client. So we foresee ARS6.3 as a bottle neck to our Architecture update w.r.t to Oracle and other components of Remedy as well for e.g. we can't be On CMBD2.0 unless we don't have ARS7.1. We are looking fwd for the feasibility, if we 1. Install ARS7.1 2. Apply our existing database dump of application (Incident Management 6.0 + Change Management 6.0 + SLA 2.0) 3. Install Mid Tier 7.1 4. Install Oracle 10g 5. Install CMDB2.0 WILL MY SYSTEM WORK AS IT IS WORKING NOW. If not what are the issues behind and how we can overcome those. Your input on this keeps very value for me. Thanks Best Regards Manish. +91 98107 98076 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Looking for a hard coded IP in Remedy
Hi Steve, The Host ID must have got changed when the server was moved to different location. You may have to purge the existing license key to attach it to the new host id of the server. Thanks, Mohan --- Steve M [EMAIL PROTECTED] wrote: List, It was attempted to move our production server (ARS 4.5.2 Patch 1277) to a new building last week (while I was away at a Remedy training class). The move required the server (Win 2003 Server SP2) to get a new IP, change the default gateway. Upon making these changes and rebooting the server, when they attempted to run Remedy they got the message that indicates an initial install with no licenses added. They tried various things to get it working again, including purging our license keys and getting new ones. Nothing worked, so they moved it back and re-applied the old IP. So, now I'm trying to find out what happened so that we can get the server moved to the new building. What I need to do is find out if the IP is hard coded in Remedy anywhere? I turned on all of the logging in both the Admin Tool and the User Tool, but didn't find the IP in any of the logs. Is there anywhere else I should look for a hard coded IP? BTW, there is no entry in the host file other than for localhost. Thanks in advance for your assistance. Steve Michadick Remedy Engineer Marine Corps Network Operations and Security Center (MCNOSC) Phone: 703-784-5300 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it now. http://mobile.yahoo.com/;_ylt=Ahu06i62sR8HDtDypao8Wcj9tAcJ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Guest users only get Read license (U)
Is this user found in LDAP? Look at your LDAP form settings. The default write license must have been set to Read . In such a case if the user is not found in ldap, Read license is assigned to that user. Thanks, Mohan --- Dwayne Martin [EMAIL PROTECTED] wrote: Oh, I see what you are getting at. No, in looking in the license tool I verified that the person logged in with the same name as what was in the Submitter field. Thanks, Dwayne Original message Date: Tue, 11 Mar 2008 13:00:19 -0400 From: Timothy Powell [EMAIL PROTECTED] Subject: Re: Guest users only get Read license (U) To: arslist@ARSLIST.ORG LDAP...so they have a specified, company defined login. This takes me right back to my 2nd question. Did the person's LDAP login change due to name change, location change, etc? TP -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Tuesday, March 11, 2008 12:50 PM To: arslist@ARSLIST.ORG Subject: Re: Guest users only get Read license (U) Hi Sandra, Re:A current user, with a Read license, can modify tickets where he/she is the submitter. I made one our test logins the submitter to a form, and gave her a Read license. Then I logged in as the test person- and was able to modify the form! So you are right! I've learned something. Mainly that giving my user a Remedy account was a waste of effort. Something else must have gone wrong. She couldn't have logged in as someone else. People without Remedy accounts have to LDAP authenticate. So maybe this issue will have to remain one of life's mysteries. Thanks to all who replied. Dwayne Martin Original message Date: Tue, 11 Mar 2008 12:24:19 -0400 From: Hennigan, Sandra H CTR OSD-CIO [EMAIL PROTECTED] Subject: Re: Guest users only get Read license (U) To: arslist@ARSLIST.ORG UNCLASSIFIED Allow Guest Users means that every login is accepted; the login doesn't have to match a Remedy login name. Submitter Lock Mode means no change can be made to the original submitter. Remedy allows the submitter to modify tickets submitted by him/her but cannot modify other tickets without being assigned a Fixed or Floating license. A current user, with a Read license, can modify tickets where he/she is the submitter. Just because you can successfully log in, doesn't mean that you can modify. When your user logged in originally (before you assigned her a Floating License), and could not modify a ticket, was her Remedy login name being used and did it match the submitter name on the tickets she was trying to modify? Sandra Hennigan OSD Enterprise Remedy Administrator Office # 703-602-2525 x248 Apparently, there is nothing that cannot happen today. Mark Twain -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Tuesday, March 11, 2008 12:01 PM To: arslist@ARSLIST.ORG Subject: Re: Guest users only get Read license Tim, I am looking at the Manage User License panel, and I see that when the user logs in she gets a Read license (or did before I gave her an account.) That is set before she tries to make any changes. Even if somebody logs in as wxyz they should get a Floating license. After that they would only be able to modify forms in which they are Submitter. But they can't do anything if they only get a Read license. Dwayne Martin Original message Date: Tue, 11 Mar 2008 11:04:35 -0400 From: Timothy Powell [EMAIL PROTECTED] Subject: Re: Guest users only get Read license To: arslist@ARSLIST.ORG Since you're grasping at straws, I'll do the same. 1) Is this only happening to one user? 2) If yes, how is the user logging in? Since you allow guest users, they can log in as Jane Smith, JSmith, etc. Or maybe you have a company policy that says you log in using your corporate ID which might be something like CompanyInitialsLastnameFirstinitial; XYZCorpSmithJ. I noticed that you mentioned she. Did she recently have a name change (marriage/divorce) so that now her login might be XYZCorpJonesJ? So, have you verified that the user name she is logging in with exactly matches the value in the Submitter field for the ticket she is trying to modify? TP -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Tuesday, March 11, 2008 10:51 AM To: arslist@ARSLIST.ORG Subject: Re: Guest users only get Read license Yes! Dwayne Original message Date: Tue, 11 Mar 2008 09:26:54 -0500 From: Grooms, Frederick W [EMAIL PROTECTED] Subject: Re: Guest users only get Read license To: arslist@ARSLIST.ORG Do you have your Submitter Mode set to Locked? Fred -Original
Re: Guest users only get Read license (U)
NO. She wont get that message. If she is not in LDAP and if you have default permission set up in LDAP configuration for users not found in LDAP with authorizing unregistered users turned ON then they will get into Remedy with that default permission and they wont see the error message Unable to log into any server. Besides that, is she a guest user?? If users are NOT assigned a fixed or floating license, they will automatically use a read license by default. Guest users will automatically use a read license. Thanks, Mohan Thanks, Mohan --- Dwayne Martin [EMAIL PROTECTED] wrote: Thanks, Mohan, If the user weren't in LDAP she would have gotten Unable to log into any server. Dwayne Original message Date: Tue, 11 Mar 2008 10:38:18 -0700 From: Mohan Panchangmath [EMAIL PROTECTED] Subject: Re: Guest users only get Read license (U) To: arslist@ARSLIST.ORG Is this user found in LDAP? Look at your LDAP form settings. The default write license must have been set to Read . In such a case if the user is not found in ldap, Read license is assigned to that user. Thanks, Mohan --- Dwayne Martin [EMAIL PROTECTED] wrote: Oh, I see what you are getting at. No, in looking in the license tool I verified that the person logged in with the same name as what was in the Submitter field. Thanks, Dwayne Original message Date: Tue, 11 Mar 2008 13:00:19 -0400 From: Timothy Powell [EMAIL PROTECTED] Subject: Re: Guest users only get Read license (U) To: arslist@ARSLIST.ORG LDAP...so they have a specified, company defined login. This takes me right back to my 2nd question. Did the person's LDAP login change due to name change, location change, etc? TP -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Tuesday, March 11, 2008 12:50 PM To: arslist@ARSLIST.ORG Subject: Re: Guest users only get Read license (U) Hi Sandra, Re:A current user, with a Read license, can modify tickets where he/she is the submitter. I made one our test logins the submitter to a form, and gave her a Read license. Then I logged in as the test person- and was able to modify the form! So you are right! I've learned something. Mainly that giving my user a Remedy account was a waste of effort. Something else must have gone wrong. She couldn't have logged in as someone else. People without Remedy accounts have to LDAP authenticate. So maybe this issue will have to remain one of life's mysteries. Thanks to all who replied. Dwayne Martin Original message Date: Tue, 11 Mar 2008 12:24:19 -0400 From: Hennigan, Sandra H CTR OSD-CIO [EMAIL PROTECTED] Subject: Re: Guest users only get Read license (U) To: arslist@ARSLIST.ORG UNCLASSIFIED Allow Guest Users means that every login is accepted; the login doesn't have to match a Remedy login name. Submitter Lock Mode means no change can be made to the original submitter. Remedy allows the submitter to modify tickets submitted by him/her but cannot modify other tickets without being assigned a Fixed or Floating license. A current user, with a Read license, can modify tickets where he/she is the submitter. Just because you can successfully log in, doesn't mean that you can modify. When your user logged in originally (before you assigned her a Floating License), and could not modify a ticket, was her Remedy login name being used and did it match the submitter name on the tickets she was trying to modify? Sandra Hennigan OSD Enterprise Remedy Administrator Office # 703-602-2525 x248 Apparently, there is nothing that cannot happen today. Mark Twain -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Tuesday, March 11, 2008 12:01 PM To: arslist@ARSLIST.ORG Subject: Re: Guest users only get Read license Tim, I am looking at the Manage User License panel, and I see that when the user logs in she gets a Read license (or did before I gave her an account.) That is set before she tries to make any changes. Even if somebody logs in as wxyz they should get a Floating license. After that they would only be able to modify forms in which they are Submitter. But they can't do anything if they only get a Read license. Dwayne Martin Original message Date: Tue, 11 Mar 2008 11:04:35 -0400 From: Timothy Powell [EMAIL PROTECTED] Subject: Re: Guest users only get Read license To: arslist@ARSLIST.ORG Since you're grasping at straws, I'll do the same. 1) Is this only happening to one user? 2) If yes, how is the user logging in? Since you allow
Re: Remedy Admin: ARERR 7017: Failed to initialize JRE and internal java module
Rabi, we had another kind of midtier error while running JRE 1.6.x because tomcat was not able to detect the path. The error went away after JDK was installed. The compatibility matrix says to use JDK instead JRE. Why dont you give it a try by installing JDK 1.5.x or 1.6.x? Thanks, Mohan --- Rabi Tripathi [EMAIL PROTECTED] wrote: I've been asked to try JRE 1.5.x. I'm working on getting that to my PC (an involved process), but in the mean time does anybody have anything else I can try? I'm not too sure JRE 1.5.x will do the magic. Or, let me ask this: if you are able to create/modify web services without issue (ARS/Mid-tier/Remedy Admin 7.1), what version(s) of JRE do you have? This registry location should give you definitive list of JREs/JDKs you have: HKEY_LOCAL_MACHINE\SOFTWARE\JavaSoft\Java Runtime Environment Rabi Tripathi wrote: Hi guys, I'm getting this error, ARERR 7017, when saving a new Web Service. It does save. On modifying it later, I get the same error. I cann't see the WSDL for the web service in WSDL tab. However, for old Web Services others created from other PCs I can see the WSDL in WSDL tab. So, WSDL is/was never created for my new Web Service. I do have the right mid-tier name and context path in WSDL tab. Remedy Admin 7.1 patch 1 Windows XP Ok, it's a case of Remedy Admin not finding JRE, but where is this guy looking, and thru what means?? I have this jre at this location: C:\Program Files\Java\j2re1.4.2_13 There was no Java related environmental variable in windows, so I added JAVA_HOME=C:\Program Files\Java\j2re1.4.2_13 Still the same issue, even after I restart Remedy Admin or my PC. I added C:\Program Files\Java\j2re1.4.2_13\bin to the end of PATH variable ...it's still not happy. This one was tricky, because I have no admin rights on my PC. I added a user environment variable PATH=%PATH%;C:\Program Files\Java\j2re1.4.2_13\bin Seems to produce the right PATH with C:\Program Files\Java\j2re1.4.2_13\bin at the end, when I check in windows command line. Others with the same JRE and looks like no extra environmental variable (not even JAVA_HOME) are able to play with Web Services fine in their PCs. I thought of setting CLASSPATH ...but I am dangerously low on caffeine, so I need to take a break. What does the guy do after replenishing caffeine level? ps: -can't search arslist.org. web filter here doesn't like the .exe in the search URL. can't download any JRE from sun for the same reason. -can't access any free mail, gmail, hotmail so can't read/post on arslist they're good at what they do. they try hard to keep you on the line if you're wondering what's this nabble thing that's appended to this post, it's my hack...to be able to write this message. i got to it by accident and it works for me. -- View this message in context: http://www.nabble.com/Remedy-Admin%3A-ARERR-7017%3A-Failed-to-initialize-JRE-and-internal-java-module-tp14959361p15023052.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it now. http://mobile.yahoo.com/;_ylt=Ahu06i62sR8HDtDypao8Wcj9tAcJ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Dispatch : Cannot open catalog; Message number = 93 (bomw040a) ARERR - 93
Rajesh, This could happen for various reasons..you are saying that it runs fine for a few minutes after restarting the server...check the following: a)It could be that of running out of space in either the database log or data area. You can correct this by growing the size of the data area or by flushing or growing the size of the log area. b) Check for any huge huge attachment in any of the HPD or the CHG tickets. If any, it may slow down the server drastically if not a complete halt. Let know what you found out.. Thanks, Mohan --- Nair, Rajesh IN BOM SISL [EMAIL PROTECTED] wrote: Dear Anoop, Thanks for the reply. We ha already checked it but is blank theirs nothing in queue. Regards Rajesh From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Anoop Sasidharan Sent: Wednesday, December 26, 2007 8:05 PM To: arslist@ARSLIST.ORG Subject: Re: Dispatch : Cannot open catalog; Message number = 93 (bomw040a) ARERR - 93 ** Rajesh Did you try deleting all the entries in the SHR:Application Pending form? Date: Wed, 26 Dec 2007 19:58:59 +0530 From: [EMAIL PROTECTED] Subject: Dispatch : Cannot open catalog; Message number = 93 (bomw040a) ARERR - 93 To: arslist@ARSLIST.ORG ** Dear List, We are facing a very critical issue on our production box. The performance has gone down drastically. Every time if anyone tries to update a ticket on HPD/CHG the server returns with Timeout during Database Operation error. After going through the arerror.log we found following errors Wed Dec 26 18:59:13 2007 Thread Id: 3344 Version: 6.03.00 Patch 023 200709012215 Sep 1 2007 23:35:38 Code: c005 Operation: read Access Addr: 46A2 Stack Begin: Addr: 004095E3 Addr: 73687365 Stack End: Wed Dec 26 18:59:13 2007 390620 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Wed Dec 26 18:59:13 2007 0xc005 Wed Dec 26 18:59:13 2007 390620 : AR System server terminated -- fatal error encountered (ARNOTE 21) Wed Dec 26 19:35:51 2007 Dispatch : Cannot open catalog; Message number = 93 (bomw040a) ARERR - 93 Wed Dec 26 19:38:45 2007 Dispatch : Cannot open catalog; Message number = 93 (bomw040a) ARERR - 93 IF we restart the server it works fine for few minutes but after that the same issue. We are using arsystem6.3 patch 23 on windows 2003 with Oracle Has any one come up with the same issue? Regards Rajesh Important notice:This e-mail and any attachment thereto contains corporate proprietary information. If you have received it by mistake, please notify us immediately by reply e-mail and delete this e-mail and its attachments from your system. Thank You. __20060125___This posting was submitted with HTML in it___ Detailed profiles 4 marriage! Only at Shaadi.com Try it! http://ss1.richmedia.in/recurl.asp?pid=107 __20060125___This posting was submitted with HTML in it___ Important notice:This e-mail and any attachment thereto contains corporate proprietary information. If you have received it by mistake, please notify us immediately by reply e-mail and delete this e-mail and its attachments from your system. Thank You. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are Never miss a thing. Make Yahoo your home page. http://www.yahoo.com/r/hs ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Dispatch : Cannot open catalog; Message number = 93 (bomw040a) ARERR - 93
Have you checked the db.log from the user tool to see what is happening before the time out error pops up? Also see if it is possible to turn ON the server side SQL log to catch the activities before the error message shows up and then turn it OFF. Thanks, Mohan --- Nair, Rajesh IN BOM SISL [EMAIL PROTECTED] wrote: Mohan, Database Log,Data area, Hard Disk Space everything is Ok. There is no ticket which has Huge Huge attachment. Any other Suggestion which we can check. Regards Rajesh Nair -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mohan Panchangmath Sent: Wednesday, December 26, 2007 8:41 PM To: arslist@ARSLIST.ORG Subject: Re: Dispatch : Cannot open catalog; Message number = 93 (bomw040a) ARERR - 93 Rajesh, This could happen for various reasons..you are saying that it runs fine for a few minutes after restarting the server...check the following: a)It could be that of running out of space in either the database log or data area. You can correct this by growing the size of the data area or by flushing or growing the size of the log area. b) Check for any huge huge attachment in any of the HPD or the CHG tickets. If any, it may slow down the server drastically if not a complete halt. Let know what you found out.. Thanks, Mohan --- Nair, Rajesh IN BOM SISL [EMAIL PROTECTED] wrote: Dear Anoop, Thanks for the reply. We ha already checked it but is blank theirs nothing in queue. Regards Rajesh From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Anoop Sasidharan Sent: Wednesday, December 26, 2007 8:05 PM To: arslist@ARSLIST.ORG Subject: Re: Dispatch : Cannot open catalog; Message number = 93 (bomw040a) ARERR - 93 ** Rajesh Did you try deleting all the entries in the SHR:Application Pending form? Date: Wed, 26 Dec 2007 19:58:59 +0530 From: [EMAIL PROTECTED] Subject: Dispatch : Cannot open catalog; Message number = 93 (bomw040a) ARERR - 93 To: arslist@ARSLIST.ORG ** Dear List, We are facing a very critical issue on our production box. The performance has gone down drastically. Every time if anyone tries to update a ticket on HPD/CHG the server returns with Timeout during Database Operation error. After going through the arerror.log we found following errors Wed Dec 26 18:59:13 2007 Thread Id: 3344 Version: 6.03.00 Patch 023 200709012215 Sep 1 2007 23:35:38 Code: c005 Operation: read Access Addr: 46A2 Stack Begin: Addr: 004095E3 Addr: 73687365 Stack End: Wed Dec 26 18:59:13 2007 390620 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Wed Dec 26 18:59:13 2007 0xc005 Wed Dec 26 18:59:13 2007 390620 : AR System server terminated -- fatal error encountered (ARNOTE 21) Wed Dec 26 19:35:51 2007 Dispatch : Cannot open catalog; Message number = 93 (bomw040a) ARERR - 93 Wed Dec 26 19:38:45 2007 Dispatch : Cannot open catalog; Message number = 93 (bomw040a) ARERR - 93 IF we restart the server it works fine for few minutes but after that the same issue. We are using arsystem6.3 patch 23 on windows 2003 with Oracle Has any one come up with the same issue? Regards Rajesh Important notice:This e-mail and any attachment thereto contains corporate proprietary information. If you have received it by mistake, please notify us immediately by reply e-mail and delete this e-mail and its attachments from your system. Thank You. __20060125___This posting was submitted with HTML in it___ Detailed profiles 4 marriage! Only at Shaadi.com Try it! http://ss1.richmedia.in/recurl.asp?pid=107 __20060125___This posting was submitted with HTML in it___ Important notice:This e-mail and any attachment thereto contains corporate proprietary information. If you have received it by mistake, please notify us immediately by reply e-mail and delete this e-mail and its attachments from your system. Thank You. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are Never miss a thing. Make Yahoo your home page. http://www.yahoo.com/r/hs
Re: Name Parameter (UNCLASSIFIED)
Hi Frank, On the Audit form , uncheck the Advanced option if already checked from the Table/Tree property tab of all the tables and then see if you still get this error on search. Thanks, Mohan --- FRANK, GORDON CTR DISA JSSC [EMAIL PROTECTED] wrote: Classification: UNCLASSIFIED Caveats: NONE Does anyone know what a Name Parameter is? I've been doing Remedy ARS for several years now and I don't know what they mean or I'm having a Senior Moment. I am getting an annoying ARERR(102) Name parameter (or name field in a parameter) is empty When I query an Audit Form. I have most all fields audited with Audit and Copy Thanks up front, Gordon M. Frank DISA\Verizon FNS Classification: UNCLASSIFIED Caveats: NONE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are Looking for last minute shopping deals? Find them fast with Yahoo! Search. http://tools.search.yahoo.com/newsearch/category.php?category=shopping ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Friday Humor - Questions that have Confused humankind!!
all time favorite confusionwhat came first?.the chicken or the egg?? cheers, Mohan --- Wangler, Dan [EMAIL PROTECTED] wrote: What do you call a lady who delivers with the US Postal Service? A mail woman or a fe-mail man? Dan Wangler, Team Lead, STARS Group Phone: 214-567-8304; email: [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Client/Server Services, IT Opeations Texas Instruments, Inc. 6500 Chase Oaks Blvd., MS 8401 Plano, Texas, 75023 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bob Rowe Sent: Friday, December 07, 2007 11:01 AM To: arslist@ARSLIST.ORG Subject: Re: Friday Humor - Questions that have Confused humankind!! ** In A Bug's Life the ladybug-guy never really adjusted to being a male of the species. On Dec 7, 2007 9:43 AM, Wallace, Kelvin [EMAIL PROTECTED] wrote: ** What do you call a male ladybug? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gidd Sent: Friday, December 07, 2007 9:54 AM To: arslist@ARSLIST.ORG Subject: OT:Friday Humor - Questions that have Confused humankind!! Questions that have Confused humankind!! a.. Who was the first person to look at a cow and say, \I think I\'ll squeeze these dangly things here, and drink whatever comes out?\ a.. Why do toasters always have a setting that burns the toast to a horrible crisp, which no decent human being would eat? a.. Why is there a light in the fridge and not in the freezer? a.. If Jimmy cracks corn and no one cares, why is there a song about him? a.. If the professor on Gilligan\'s Island can make a radio out of coconut, why can\'t he fix a hole in a boat? a.. Why does Goofy stand erect while Pluto remains on all fours? They\'re both dogs! a.. What do you call male ballerinas? a.. If Wile E. Coyote had enough money to buy all that Acme crap,why didn\'t he just buy dinner? a.. If quizzes are quizzical, what are tests? a.. If corn oil is made from corn, and vegetable oil is made from vegetables, then what is baby oil made from? a.. If electricity comes from electrons, does morality come from morons? a.. Isn\'t Disney World just a people trap operated by a mouse? a.. Why do the Alphabet song and Twinkle, Twinkle Little Star have the same tune? a.. Do illiterate people get the full effect of Alphabet Soup? a.. Did you ever notice that when you blow in a dog\'s face, he gets mad at you, but when you take him on a car ride, he can\'t wait to stick his head out the window into the wind? a.. Does pushing the elevator button more than once make it arrive faster? __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ -- Bob Rowe, Remedy Action Request System Development and Administration [EMAIL PROTECTED] The golden rule is to test everything in the light of reason and experience, no matter from where it comes. Mohandas K. Gandhi __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are Looking for last minute shopping deals? Find them fast with Yahoo! Search. http://tools.search.yahoo.com/newsearch/category.php?category=shopping ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Version of Tomcat with Mid-Tier 7.1
Hi, We tried with JRE 5 aka 1.5 initially but the 7.1 installer did not detect JRE and gave some SDK related error. On installing SDK 1.5 , the midtier installation along with bundled in tomcat ran fine. Has anybody seen the same issue? Thanks, Mohan --- Misi Mladoniczky [EMAIL PROTECTED] wrote: Hi, The Compatibility Matrix for AR System 7.1 says that Java SDK 1_5_0_12 or higher is needed. Does it work with JRE only? Best Regards - Misi, RRR AB, http://www.rrr.se Thanks for the info and the heads up regarding x64. Jason From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Tuesday, November 20, 2007 12:28 PM To: arslist@ARSLIST.ORG Subject: Re: Version of Tomcat with Mid-Tier 7.1 ** It is still bundling Tomcat 5.5.17, but you should use JRE 1.5.0_12 for all things 7.1. Beware the 7.1 mid-tier installer on Windows x64 - it is too stupid to know that the Apache Tomcat install should go in the Program Files (x86) directory on a fresh install, but it runs anyway. This was not a problem on 7.0.01.x Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jason Miller Sent: Tuesday, November 20, 2007 2:19 PM To: arslist@ARSLIST.ORG Subject: Version of Tomcat with Mid-Tier 7.1 ** ** Can anybody out there tell me the version of Tomcat (web server and JSP engine if they are different) that is bundled with MT 7.1? Thanks, Jason __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are Never miss a thing. Make Yahoo your home page. http://www.yahoo.com/r/hs ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Form deletion from Remedy
Deletion or any kind of modification of any object gets tracked in Server Events form provided you turn ON the server event for objects from the Admin tool. The Remedy config doc has all details in it. Thanks, Mohan --- Viji.PK [EMAIL PROTECTED] wrote: Nothing gets tracked. I dont get anything out of remedy documents. Please pass your thoughts - Thanks, Viji -- View this message in context: http://www.nabble.com/Form-deletion-from-Remedy-tf4843261.html#a13857682 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are Get easy, one-click access to your favorites. Make Yahoo! your homepage. http://www.yahoo.com/r/hs ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Can't connect to admin client
Hi Dave, 3 things come to mind : a) Do you have the same problem with the user tool ? b)Were the dev environment services stopped before making a database refresh? c) Is the ARAdmin user on MS SQL Server or the database server you are using is the DBO (database owner) of the ARSystem database in dev environment? Hope the above helps. Thanks, Mohan --- Dave Gotham [EMAIL PROTECTED] wrote: Listers, We have strange problem in out development environment. We did a refresh of test environment to our dev environment (database refresh) and since then remedy admin has became inaccessible. It keeps on trying but doesn't get connected. Then it hangs up and we have to kill the process :( There is nothing wrong with userid as it as admin with fixed license. I checked the error log and there are hundreds of following error in arerror.log any help would be greatly appreciated. Wed Oct 31 09:58:06 2007 Dispatch : Timeout during data retrieval due to busy server -- retry the operation (Server) ARERR - 93 Wed Oct 31 09:59:05 2007 SLMCS : Cannot open catalog; Message number = 93 (SERVER) ARERR - 93 Wed Oct 31 09:59:05 2007 BRIE : Cannot open catalog; Message number = 93 (SERVER) ARERR - 93 Wed Oct 31 09:59:05 2007 AssignEng : Cannot open catalog; Message number = 93 (FRCGA3001) ARERR - 93 Wed Oct 31 10:01:06 2007 Dispatch : Timeout during data retrieval due to busy server -- retry the operation (FRCGA3001) ARERR 93 Wed Oct 31 10:02:05 2007 SLMCS : Cannot open catalog; Message number = 93 (SERVER) ARERR - 93 Wed Oct 31 10:02:05 2007 BRIE : Cannot open catalog; Message number = 93 (SERVER) ARERR - 93 Wed Oct 31 10:02:05 2007 AssignEng : Cannot open catalog; Message number = 93 (FRCGA3001) ARERR - 93 Wed Oct 31 10:04:00 2007 CMDB Dispatcher : Timeout during data retrieval due to busy server -- retry the operation (FRCGA3001) ARERR - 93 Wed Oct 31 10:04:00 2007 CMDB Dispatcher : Name parameter (or name field in a parameter) is empty () ARERR 102 Thank you, Dave. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARERR [330] You do not have write access to field
We had a same situation here when users started getting this error and on checking had found that we had ran out of floating licencesone of those days.. Usually licence not available error pops up but strangely we got the ARERR 330 mssg. On granting floating licence to such users, the error did not pop up again. Hope this helps.. Thanks, Mohan --- Michiel Beijen [EMAIL PROTECTED] wrote: Dwayne, Is it only this one particular user or do other users have the same issue? I've seen a situation like this resolved with deleting all user cache files (*.arf; *.arv) from the user's PC. Of course this is only in the case that it is not reproducible on other PC's. -- Met vriendelijke groet / Kind regards Michiel Beijen __ MANSOLUTIONS Energieweg 60-62 3771 NA Barneveld The Netherlands Tel. +31-(0)612968592 Mail [EMAIL PROTECTED] Internet http://bsm.mansolutions.nl On 10/15/07, Dwayne Martin [EMAIL PROTECTED] wrote: Hello Everyone, A user opens a form, makes a change, and saves the form, and gets ARERR [330] You do not have write access to field. Of course it doesn't say which field he doesn't have write access to. I have run an active link log and checked every Set Field on both display and modify, and the user definitely has write access to the fields. There are no Push Field actions to other forms. A filter log shows no activity. SQL log shows no updates or errors. Why isn't it telling me what field he doesn't have write access to, and how can I find it out? (ARS 7.0.01 patch 3, RH Linux server, Oracle 10.2 db) Dwayne Martin James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are Take the Internet to Go: Yahoo!Go puts the Internet in your pocket: mail, news, photos more. http://mobile.yahoo.com/go?refer=1GNXIC ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: RE : Re: rebuilding a dev environment
Frex, Do you also have CMDB running? If so, migrating CMDB is a different cup of tea if you have made changes to CDM. If you had made any changes to the Common Data Model (CDM) they will need to be exported / imported via cmdbdriver. Refer to the CMDB Developers Reference documentation on the steps to create the .xml files and then import them as well. This process allows the admin to migrate the metadata from one environment, import it into a new environment and then trigger a synchronization of that metadata. Else a simple DB restore like everyone has suggested should take care of ITSM along with CMDB. Thanks, Mohan --- Frex Popo [EMAIL PROTECTED] wrote: Any thoughts on this one? Frex Popo [EMAIL PROTECTED] a écrit : I am thinking may be the way to do this, and have not done it before, is to export all the forms and workflow along with the data, clean up the def file from any refercences to the production server and import them to the development remedy server. Wouldn't it be simpler? The only issue is that ITSM is quite massive so I am concerned about the admin tool bailing out half way through the import as it did on some occasions before... Have you done this with ITSM and have encountered any issues? Many thanks frex Susan Palmer [EMAIL PROTECTED] a écrit : ** Kelly, Could you expound on Export the production aradmin user? In the past we would just copy the oracle db to the dev server to synch up but that has alot of pitfalls lately. I am looking for an alternative. Thanks, Susan On 9/18/07, Hundley, Kelly G. [EMAIL PROTECTED] wrote: ** This is unsupported but I've done it many times. There may be a faster way, but this works for me. Install oracle then ARS and applications to get the tables in place. Export the production aradmin user. Drop the aradmin user from development and import it from production. Works like a charm. K. (Note: I am a little behind the times with Oracle 9.2.8, 6.3 ARS and 5.6 applications) Kelly G. Hundley Systems Administrator Information Systems Wake Forest University - From: Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] On Behalf Of Frex Popo Sent: Tuesday, September 18, 2007 9:17 AM To: arslist@ARSLIST.ORG Subject: rebuilding a dev environment ** Hi eveyone, I have a dev machine with ITSM6.0 which is in a total mess .. I need to rebuild it by copying the production instance (i.g. oracle database, remedy server, mid-tier etc) to the dev machine ... Anyway easy way of doing this. This is the first time I am taking on a job like this so as you would imagine, any advise, recomendations, help, KB's would be very very much appreciated. Let me know if you need any more info. Thanks frex - Ne gardez plus qu'une seule adresse mail ! Copiez vos mails vers Yahoo! Mail __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ - Ne gardez plus qu'une seule adresse mail ! Copiez vos mails vers Yahoo! Mail - Découvrez le blog Yahoo! Mail : dernières nouveautés, astuces, conseils.. et vos réactions ! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are Fussy? Opinionated? Impossible to please? Perfect. Join Yahoo!'s user panel and lay it on us. http://surveylink.yahoo.com/gmrs/yahoo_panel_invite.asp?a=7 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Is there a way to logoff users if logged in and did not use the system for more than an hour
Hi Syed, The Floating license timeout works. If a user is holding a floating write license token, the system also frees the token at this time. However, from the admin tool you can also release a user's license once every two hours. If you try to release more than once within 2 hours it gives error message something like..license released too recently Another crude way to deport a license as a last resort if it is a must..is to reset the user's password. Hope this helps. Thanks, Mohan --- Syed Basith (sbasith) [EMAIL PROTECTED] wrote: Hi all, We have some issues with the Floating License and the want the users to be logged of from the system if he is connected and not used for form than one hour. I set the Floating License Timeout to one hour. Will this help or is there any other way to logoff the user if he is not using ? Thanks Syed Abdul Basith ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are Be a better Globetrotter. Get better travel answers from someone who knows. Yahoo! Answers - Check it out. http://answers.yahoo.com/dir/?link=listsid=396545469 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Database restore from Production server to Newly built Test Server
Hi All, We have built a new physical test AR Server with exactly the same configuration as Production server and the same type of OS and database . We have the following suite of Remedy Products installed in our new test environment which is also exactly the same as our production environment. AR Server version 7.0.00 Patch 002 200610161323. The CMDB version is 1.1.0 patch 003. The Asset management version is 6.0. patch 1413. HelpDesk version 6.0 Database: Microsoft SQL-Server 2000 We want to restore the production database to this newly built test server and need guidelines/process to do a restore on the test server which currently just has the data and the workflow objects from the fresh application installation. So can you please provide instructions with any precautions (general aswell CMDB specific ) to do a database restore from Production to newly built Test server? Thanks, Mohan Park yourself in front of a world of choices in alternative vehicles. Visit the Yahoo! Auto Green Center. http://autos.yahoo.com/green_center/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Database restore from Production server to Newly built Test Server
Hi Norm, Thanks for the quick information. We had been following the same method but on a non CMDB environment and it worked great. However I wanted to ensure if this process holds good for restoring a DB with CMDB running. Do we have to follow any other steps to restore the CMDB apart from this normal db restore? Thanks, Mohan --- Kaiser Norm E CIV USAF 96 CS/SCCE [EMAIL PROTECTED] wrote: Simple. The only complication is that you'll need to momentarily stop the MS SQL service on the production server for a few minutes (which, consequently, will cause Remedy to stop as well). Once the service is stopped, go to the Data folder inside the MSSQL folder. Copy the ARSystem MDF and LDF files onto some portable media. If they're big files, you might have to burn them to CD. Go to the test server and open Microsoft SQL Enterprise Manager, detach the Remedy database. Rename the ARSystem.mdf and ARSystem.ldf files something else. Put the CD in the test server and copy the files from the CD to the same exact location on the test server. From Enterprise Manager, attach the database. Restart the services. You should be working now. Norm -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mohan Panchangmath Sent: Monday, August 06, 2007 12:28 PM To: arslist@ARSLIST.ORG Subject: Database restore from Production server to Newly built Test Server Hi All, We have built a new physical test AR Server with exactly the same configuration as Production server and the same type of OS and database . We have the following suite of Remedy Products installed in our new test environment which is also exactly the same as our production environment. AR Server version 7.0.00 Patch 002 200610161323. The CMDB version is 1.1.0 patch 003. The Asset management version is 6.0. patch 1413. HelpDesk version 6.0 Database: Microsoft SQL-Server 2000 We want to restore the production database to this newly built test server and need guidelines/process to do a restore on the test server which currently just has the data and the workflow objects from the fresh application installation. So can you please provide instructions with any precautions (general aswell CMDB specific ) to do a database restore from Production to newly built Test server? Thanks, Mohan Park yourself in front of a world of choices in alternative vehicles. Visit the Yahoo! Auto Green Center. http://autos.yahoo.com/green_center/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are Need a vacation? Get great deals to amazing places on Yahoo! Travel. http://travel.yahoo.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Modify All Nulls Description Field = Possible Bug?
Hi Jase, We had a similar issue and looking closer at the log it was found that one activelink was setting the description field to null on Window Open action when Modify All operation was performed. Thanks, Mohan --- Jase Brandon [EMAIL PROTECTED] wrote: Hello All, Help Desk 7.0.02 When just discovered that when I perform a modify all operation on Case, I get ARERR [326] Required field cannot be reset to a NULL value : 24007 24007 is the Description Field. I logged Active Links/Filters and saw nothing in the log that would set the Description field to Null. Has anyone else had this problem? I already submitted this to support, but have heard nothing back from them. (surprise) Thanks in Advance, Jase Brandon Remedy Administration/Development Customer Support Systems Group Desk - (615) - 320-4494 Cell - (334) - 318-5426 [EMAIL PROTECTED] DaVita Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are Moody friends. Drama queens. Your life? Nope! - their life, your story. Play Sims Stories at Yahoo! Games. http://sims.yahoo.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARSList Question NOT SOLVED AFTERALL
Hi Dwayne, What version of user tool you are using? Perhaps upgrading the user tool version if not already will help.. Thanks, Mohan --- Dwayne Martin [EMAIL PROTECTED] wrote: Tony, That is exactly what we did. We copied the db over to the new machine, than ran did the 7.01 installation as an upgrade. Dwayne Original message Date: Tue, 29 May 2007 12:14:16 -0500 From: Tony Worthington [EMAIL PROTECTED] Subject: Re: ARSList Question NOT SOLVED AFTERALL To: arslist@ARSLIST.ORG Dwane - The problem is that there are database structure changes between v6.3 and v7 (and most major versions for that matter.) You'll need to run the v7 installer against your new DB instance, and choose upgrade. hth, tony -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Dwayne Martin [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 05/29/2007 12:04 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: ARSList Question NOT SOLVED AFTERALL My joy has turned to sorrow! The problem has returned. Now I can't even open it in query mode. When I try, *** glibc detected *** double free or corruption (fasttop): 0x13090690 *** appears on the server display, the server crashes, and ARERR [91] RPC call failed : RPC: Unable to receive; Asynchronous event occurred appears on the WUT. I've tried resaving the form, and it doesn't seem to help. (I'm losing all my self-confidence. Maybe when I thot it was working I was in the wrong server.) To answer the others who replied: Roger, both of the form's table fields are pointing to the right server. Nisha, both T701 and H701 have one record. Tony, they were different versions. The old system was at 6.3 and the new is 7.01. That could easily be part of the problem. Any idea what I can do about it? Saving the form in the admin tool doesn't seem to help, altho I thot it did for a while there. Thanks everyone for your suggestions, Dwayne Martin Dwayne Martin Computing Support James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are - Message from Dwayne Martin [EMAIL PROTECTED] on Tue, 29 May 2007 11:13:55 -0400 (EDT) - To: ListServe ARSLIST@ARSLIST.ORG Subject: RE: ARSList Question SOLVED George, Yes, I am quite sure I opened the form in the Admin tool and saved it, but it didn't do any good. But just to be sure, I tried it again- and this time IT WORKED ! Thank you for prodding me into trying it again. Thanks also to Roger, Tony and Sharma for your replies. Best Wishes, Dwayne PS- I am getting up there in years, so there is the remote possibility that I just THINK I saved it the first time. Dwayne Martin Computing Support James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are - Message from Payne, George [EMAIL PROTECTED] on Tue, 29 May 2007 09:54:29 -0500 - To: [EMAIL PROTECTED] Subject: ARSList Question ** Hey Dwayne, I used to run the Remedy installation at UVA just down the road from you! Have you tried opening the form with the 7.0 ADMIN tool and then saving it. An older form format may be the cause of what you?re seeing. Best of luck, George George Payne Assistant Director, User Services Information Technology Services University of Texas at Austin 512.232.7513 __20060125___This posting was submitted with HTML in it___ CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time === message truncated === Choose the right car based on your needs. Check out Yahoo! Autos new Car Finder tool. http://autos.yahoo.com/carfinder/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARSList Question NOT SOLVED AFTERALL
Hi Dwayne, If the error is coming from the user tool, can you turn on the Activelink, filter and the DB logs and email to see what is happening? At the same time turn on the SQL log on the server side and email it. Thanks, Mohan --- Dwayne Martin [EMAIL PROTECTED] wrote: Thanks, Mohan, but my User tool is also at 7.01 patch 2. Dwayne BTW: I do appreciate all these questions, even tho so far none of them have solved the problem. At least people are trying and maybe something will work eventually. Original message Date: Tue, 29 May 2007 10:31:31 -0700 From: Mohan Panchangmath [EMAIL PROTECTED] Subject: Re: ARSList Question NOT SOLVED AFTERALL To: arslist@ARSLIST.ORG Hi Dwayne, What version of user tool you are using? Perhaps upgrading the user tool version if not already will help.. Thanks, Mohan --- Dwayne Martin [EMAIL PROTECTED] wrote: Tony, That is exactly what we did. We copied the db over to the new machine, than ran did the 7.01 installation as an upgrade. Dwayne Original message Date: Tue, 29 May 2007 12:14:16 -0500 From: Tony Worthington [EMAIL PROTECTED] Subject: Re: ARSList Question NOT SOLVED AFTERALL To: arslist@ARSLIST.ORG Dwane - The problem is that there are database structure changes between v6.3 and v7 (and most major versions for that matter.) You'll need to run the v7 installer against your new DB instance, and choose upgrade. hth, tony -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Dwayne Martin [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 05/29/2007 12:04 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: ARSList Question NOT SOLVED AFTERALL My joy has turned to sorrow! The problem has returned. Now I can't even open it in query mode. When I try, *** glibc detected *** double free or corruption (fasttop): 0x13090690 *** appears on the server display, the server crashes, and ARERR [91] RPC call failed : RPC: Unable to receive; Asynchronous event occurred appears on the WUT. I've tried resaving the form, and it doesn't seem to help. (I'm losing all my self-confidence. Maybe when I thot it was working I was in the wrong server.) To answer the others who replied: Roger, both of the form's table fields are pointing to the right server. Nisha, both T701 and H701 have one record. Tony, they were different versions. The old system was at 6.3 and the new is 7.01. That could easily be part of the problem. Any idea what I can do about it? Saving the form in the admin tool doesn't seem to help, altho I thot it did for a while there. Thanks everyone for your suggestions, Dwayne Martin Dwayne Martin Computing Support James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are - Message from Dwayne Martin [EMAIL PROTECTED] on Tue, 29 May 2007 11:13:55 -0400 (EDT) - To: ListServe ARSLIST@ARSLIST.ORG Subject: RE: ARSList Question SOLVED George, Yes, I am quite sure I opened the form in the Admin tool and saved it, but it didn't do any good. But just to be sure, I tried it again- and this time IT WORKED ! Thank you for prodding me into trying it again. Thanks also to Roger, Tony and Sharma for your replies. Best Wishes, Dwayne PS- I am getting up there in years, so there is the remote possibility that I just THINK I saved it the first time. Dwayne Martin Computing Support James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are - Message from Payne, George [EMAIL PROTECTED] on Tue, 29 May 2007 09:54:29 -0500 - To: [EMAIL PROTECTED] Subject: ARSList Question ** Hey Dwayne, I used to run the Remedy installation at UVA just down the road from you! Have you tried opening the form with the 7.0 ADMIN tool and then saving === message truncated === Take the Internet to Go: Yahoo!Go puts the Internet in your pocket: mail, news, photos more. http://mobile.yahoo.com/go?refer=1GNXIC ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARERR 9351
Hi Janet, Is this happening on mid-tier? Because the error message guide says that this happens on An internal error occurred during a back channel request from the browser to the mid tier server. But the error message guide suggest that it is midtier specific. What does the DB log on the client side says? Thanks, Mohan - Original Message From: Mahan, Janet L [EQ] [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Friday, April 27, 2007 11:35:13 AM Subject: ARERR 9351 ** Has anyone experienced this error message? I can't find it in kb and BMC has not responded to my ticket yet. It only happens when typing in the diary field. __20060125___This posting was submitted with HTML in it___ __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Administrator performance slow
Hi Colin, I agree with Adam. We have the same environment where the development server is running on VM and to make it even more difficult the SQL server is also on the same VM box. Every workflow was taking almost 5 minutes to get saved. To fix the problem ..not entirely but still made it pretty fast by turning ON the Development Cache mode in Admin tool. Also if your SQL server is on the same VM box and your workflow modification is real slow even after setting the Development Cache mode ON, try restarting the SQL server every once in a while . We do this whenever we run into slowness and then the workflow development is pretty fast for some time. Hope this helps! Thanks, Mohan - Original Message From: Adam D Pederson [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Friday, April 20, 2007 1:08:29 AM Subject: Re: Administrator performance slow ** Hey Colin: I know that this might be going over old territory, but sometimes it helps. Are you set developer cache mode on the server? Also, do you have object browser windows open when you are saving? I know that it can be a pain to always be closing and opening them, but I know from experience that it can really save you some serious time, especially with v7. Give this a try: 1) Open a filter and the object (server) browser and save a change the filter. 2) Do the same thing (or just undo the change you just made) but with the object browser closed. I think that you’ll be surprised by the difference in speed (at least I hope you will because that is my best bet for your problem)! Regards, Adam Pederson Practice Director IT Service Management Practice Xinify Technologies, Inc. Mobile: +1 925 895 9500 Email: [EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chapman, Colin Sent: Thursday, April 19, 2007 2:17 PM To: arslist@ARSLIST.ORG Subject: Administrator performance slow Hey Listers, (its a great list) Running Admin on a development virtual server here at UNCW is pretty slow (especially when I hit the Save button) I complained to our server folks, thinking more memory would help, got the response As the system is configured right now..Over the last week it has only used a maximum of 50% of its memory and an avg of 10% of its CPU (spikes to 50%). I've got an important deadline to meet making some customizations to ServiceDesk. Does anyone know what can be done to speed up Remedy Admin ? Thanks Colin ARS 7.0.01 (patches are now being applied) Servicedesk 7.0.01 (patches are now bing applied) MS SQL 2005 Windows 2003 __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: SOS- URGENT HELP entry violate a unique index
Hi ,
I looked at the sql statements belows and see that it is trying to insert value
in B table like
INSERT INTO B369(C1) VALUES (N'HD1')
What does the value (N'HD1') mean? I feel the character N is
violating the unique index on C1 field.
Should'nt it be just ('HD1') ?
OR if it is correct, can you let me know what 'N' means in the above statement?
Hope it helps..
Thanks,
Mohan
- Original Message
From: Siti Hawa Bee SHAIK FARID [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Saturday, March 31, 2007 9:56:33 AM
Subject: Re: SOS- URGENT HELP entry violate a unique index
It seems there is a problem when it is trying to push the value to B369. The
statement terminated there. Any clue why is this happening? How to resolve
this issue. I can't even submit any helpdesk cases now.
SQL TID: 002080 RPC ID: 130794 Queue: Admin
Client-RPC: 390620USER: OPSSIT /* Sat Mar 31
2007 21:30:16.8050 */BEGIN TRANSACTION
SQL TID: 002080 RPC ID: 130794 Queue: Admin
Client-RPC: 390620USER: OPSSIT /* Sat Mar 31
2007 21:30:16.8050 */UPDATE arschema SET nextId = nextId + 1 WHERE schemaId
= 369
SQL TID: 002080 RPC ID: 130794 Queue: Admin
Client-RPC: 390620USER: OPSSIT /* Sat Mar 31
2007 21:30:16.8050 */SELECT nextId FROM arschema WHERE schemaId = 369
SQL TID: 002080 RPC ID: 130794 Queue: Admin
Client-RPC: 390620USER: OPSSIT /* Sat Mar 31
2007 21:30:16.8050 */UPDATE B369 SET
CO300615200=NULL,CC300615200=NULL,C300615200=NULL WHERE
C1=N'HD1'
SQL TID: 002080 RPC ID: 130794 Queue: Admin
Client-RPC: 390620USER: OPSSIT /* Sat Mar 31
2007 21:30:16.8050 */INSERT INTO B369(C1) VALUES (N'HD1')
SQL TID: 002080 RPC ID: 130794 Queue: Admin
Client-RPC: 390620USER: OPSSIT /* Sat Mar 31
2007 21:30:16.8050 */UPDATE B369 SET
CO300615200=NULL,CC300615200=NULL,C300615200=NULL WHERE
C1=N'HD1'
SQL TID: 002080 RPC ID: 130794 Queue: Admin
Client-RPC: 390620USER: OPSSIT /* Sat Mar 31
2007 21:30:16.8050 */INSERT INTO B369C300615200 (entryId) VALUES
(N'HD1')
SQL TID: 002080 RPC ID: 130794 Queue: Admin
Client-RPC: 390620USER: OPSSIT /* Sat Mar 31
2007 21:30:16.8050 */* WARNING * The statement has been terminated.
-Original Message-
From: Siti Hawa Bee SHAIK FARID
Sent: Saturday, March 31, 2007 21:42
To: 'arslist@ARSLIST.ORG'
Subject: SOS- URGENT HELP entry violate a unique index
My Dear Listers,
I really need your expert advise to resolve this issue.
When I created a case and saved it, I was hit with this error msg
ARERR[382] The value for this entry violate a unique index that has been
defined for this form.
I had done the SQL, filter, DB and active link logging but I dun see that
error msg in the logs and I still do not know where the error msg comes from
and what is it checking on that refrain me from submitted a case.
I had initially deleted the cases from HPD:Helpdesk and when re-importing
hit the error msg.
Now when I tried to create just a simple new case and submit, I also hit the
same error message.
Because I need to reimport again, I had deleted helpdesk records from table
T369, B369 and H369.
I would appreciate if anyone of you out there can come to my rescue. Please
render your help.
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Re: ARS 7.0 Email Service missing
Hi Shane, Some thing you must have tried already, but did you try restarting the box on which your AR Server and Email Engine reside to make the new services effective? If yes and the problem still seen, do check the system registry to see if the email engine service is present or not. We had a similar problem recently when we upgraded from AR Server 7.00 to 7.01 patch 001. We saw the AR Server services duplicated in our system (old and new) though the registry only showed the new BMC AR Server registry. With this the email engine service is behaving abnormally and does not start with the start of new BMC AR Server service though it dependent on it. I have created a ticket with Remedy but in vain..:o(( Do let know what you see.. Thanks, Mohan - Original Message From: Shane Buchholz [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, March 14, 2007 2:05:18 PM Subject: ARS 7.0 Email Service missing ** I am currently in the process of installing ARS 7.0 on a brand new server. After installing the Email Engine I am not getting the BMC Remedy Email Engine service. Any thoughts on what might be causing this? Thanks, Shane Buchholz Call Center Supervisor Samaritan Health Services [EMAIL PROTECTED] Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. __20060125___This posting was submitted with HTML in it___ Be a PS3 game guru. Get your game face on with the latest PS3 news and previews at Yahoo! Games. http://videogames.yahoo.com/platform?platform=120121 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Cannot start server
Hi Janet, You can also check if the sql server is really running or not by checking the component services. You can even try restarting the sql server. Thanks, Mohan - Original Message From: Mahan, Janet L [EQ] [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Sunday, January 21, 2007 12:26:14 AM Subject: Re: Cannot start server ** The SQL server is on the same box and appears to be up and running. I dont have a lot of Sybase knowledge but I could login isql and use the ARSystem db and see the tables. Janet Mahan NSM Systems Admin II EMBARQ Voice: 941-766-6199 | Wireless: 321-356-0128 | Fax: 941-766-6199 Email: [EMAIL PROTECTED] Telecommuter - Florida Mailstop: FLPTCA0101 Voice | Data | Internet | Wireless | Entertainment This e-mail is the property of EMBARQ and may contain confidential and privileged material for the sole use of the intended recipient(s). Any review, use, distribution or disclosure by others is strictly prohibited. If you are not the intended recipient (or authorized to receive for the recipient), please contact the sender and delete all copies of the message. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Warren Baltimore Sent: 21 January, 2007 12:23 AM To: arslist@ARSLIST.ORG Subject: Re: Cannot start server ** Janet, I'm pretty sure that the problem is it can't contact your SQL Server. Is the SQL server on a seperate box? Is it up and running? Warren On 1/20/07, Mahan, Janet L [EQ] [EMAIL PROTECTED] wrote: ** Does anyone know what is causing my server to be unable to start from these error messages? I cannot determine why the server is down. I try to manually stop and restart and keep getting error messages. It keeps trying to start. Action Request System(R) Fork Daemon Version 6.00.01 patch 1351 Remedy, a BMC Software company. Copyright (c) 2000 - 2004 BMC Software, Inc. All rights reserved. 0 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) 11 (ARNOTE 0) Unable to receive indication that server is up. (ARNOTE 0) Server (pid:2631) died with 0. Other error messages are Failure while trying to connect to the SQL database (ARERR 550) Cannot initialize contact with SQL database (ARERR 551) Thread 0 not handling connection Unable to access thread local storage (ARERR 8747) Janet Mahan NSM Systems Admin II EMBARQ Voice: 941-766-6199 | Wireless: 321-356-0128 | Fax: 941-766-6199 Email: [EMAIL PROTECTED] Telecommuter - Florida Mailstop: FLPTCA0101 Voice | Data | Internet | Wireless | Entertainment This e-mail is the property of EMBARQ and may contain confidential and privileged material for the sole use of the intended recipient(s). Any review, use, distribution or disclosure by others is strictly prohibited. If you are not the intended recipient (or authorized to receive for the recipient), please contact the sender and delete all copies of the message. __20060125___This posting was submitted with HTML in it___ -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ Cheap talk? Check out Yahoo! Messenger's low PC-to-Phone call rates. http://voice.yahoo.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Midtier 7 logout issue by clicking X in the browser window.
Hi All, We have Midtier 7 running but facing the logout issue which I believe is faced by many of them. When ever the users close the IE browser window by clicking 'X ' instead Logout , the licences are not released. I have created an active link to logout from the midtier on clicking X by using the PERFORM-ACTION-EXIT-APP run process on window close action but it is not working. However I remember that some one in the AR List has a java code just for this very purpose. Can you please provide me the java code and the steps to implement it ? Also please let me know if there are any other alternatives to achieve this . Thanks, Mohan Yahoo! Music Unlimited Access over 1 million songs. http://music.yahoo.com/unlimited ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: SupportWeb
** Hi,Let us hope they compile a list of all the errors/bugs we have seen so far and resolve them asap.. Another problem I saw : When I select an Issue and click the "Modify/View Issue" button and then click "Cancel" to close the issue dialog window, the Issue support page just hangs. I cannot select any other issue from the "Issues" table nor can refresh the page. Thanks,Mohan - Original Message From: "Grooms, Frederick W" [EMAIL PROTECTED]To: arslist@ARSLIST.ORGSent: Monday, October 16, 2006 11:19:01 AMSubject: Re: SupportWeb** Last week before they upgraded I went in and checked my email address just to be safe. You can go in and change your support contract IDs. It's strange that logout is in the little box on the left instead of the top menu. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick CookSent: Monday, October 16, 2006 10:09 AMTo: arslist@ARSLIST.ORGSubject: Re: SupportWeb ** I did notice that the email login mirrors what they're using for partner pages - I think it's a Siebel back-end.I hope I'm wrong. I hope more that they quickly see the problem behind using email addresses as apermanent primary key. What are we supposed to do if we change companies, create a brand-new profile? I haven't heard back yet, either. My guess is that they're shoveling with both hands at the moment, and probably will be most of the week. This would probably NOT be the best week for us to do an upgrade to a production system if we expect quick support for it. Rick On 10/16/06, Carey Matthew Black [EMAIL PROTECTED] wrote: I see two major issues.1) I am seeing the wrong Support ID tickets. (Same company, different department. At least it is that close, but it is just as wrong as me seeing Rick's tickets.)2) I am not seeing the Mid-Tier being used What the @[EMAIL PROTECTED] is this ASP/CFM stuff? ( I thought BMC had more sense than that,but I guess not.)Given those two things... How could it be a "Success?" ( It feels like a BIG step backwards to me. Wrong data, Wrong tech, not "eating their own dog food" etc...) --Carey Matthew BlackRemedy Skilled Professional (RSP)ARS = Action Request System(Remedy)Love, then teachSolution = People + Process + ToolsFast, Accurate, Cheap Pick two.On 10/16/06, Rick Cook [EMAIL PROTECTED] wrote: ** The conversion actually went better than I thought it would, based on past experience.I agree that they still have some data to backfill, but it seems pretty functional overall. My only quibble is with how they set my profile up.They now use an email address for a login ID, which isn't so bad except that the one they are using for me is one with which I am no longer affiliated (which is why most/all of us do NOT use proprietary email addresses as a primary ID - people change companies), and a primary Support ID of a long-lost customer that isn't even active any more.We'll see how long it takes them to fix those. But if that's all that's wrong, I'd give it a thumbs-up.Pretty fast page loads. Rick On 10/16/06, strauss [EMAIL PROTECTED] wrote: Looks like they will have some serious bug-suppression to do on the new SupportWeb. The patches pages is only showing one patch per product for most products, and it is never the most current patch on the ones that I looked at (usually not even the current version of the product). Other searches - I tried the CMDB - turn up patches for several other products besides the CMDB, but not the current patch for CMDB 2.0. Interesting. Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ -- Rick CookCook Enterprises253-278-4112 __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: ARS 7 - Patch 2 Sever Patch?
Hello, Similarly there is a patch 003 published for Migrator 7.0 but if I try to download it from the support site, it only shows a invalid page error eventhough the patch was released on 9/13. I've still not contacted the Support. Has anybody else experienced it? Thanks, Mohan --- McKenzie, James J C-E LCMC HQISEC/L3 [EMAIL PROTECTED] wrote: All: This is not the first time that someone has 'found' a Patch and there were no files to download. It may be possible that the patch was 'announced' and then withdrawn or that the files were not posted at the time of the announcement. I would wait a day or two and then call Support and ask what is happening. James McKenzie L-3 GSI -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mike Parker Sent: Wednesday, September 20, 2006 8:13 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7 - Patch 2 Sever Patch? Hi Matt: Now that you mention it, you're right, the readmes arent there either. Very strange. From: Matt Reinfeldt [EMAIL PROTECTED] Reply-To: arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG Subject: Re: ARS 7 - Patch 2 Sever Patch? Date: Wed, 20 Sep 2006 10:08:43 -0500 No Mike, I see the same thing. There are also no README files, which is abnormal. It's almost like part of the patch didn't get published yet. I'm waiting to see if it gets cleaned up today or not. Matt R. -Original Message- From: Mike Parker [mailto:[EMAIL PROTECTED] Sent: Wednesday, September 20, 2006 9:57 AM To: arslist@ARSLIST.ORG Subject: ARS 7 - Patch 2 Sever Patch? Good Morning List: I just checked out the patches for 7.0, and patch 2 was there, and it says that there is a server patch (in the Problem Symptoms), but when I went to download it, I don't see it. All I see is: Assignment Clients Mid-Tier Email Am I the only one who's experiencing this? _ Get today's hot entertainment gossip http://movies.msn.com/movies/hotgossip ___ _ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _ Share your special moments by uploading 500 photos per month to Windows Live Spaces http://clk.atdmt.com/MSN/go/msnnkwsp007001msn/direct/01/?href=http://www .get.live.com/spaces/features ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: ARS 7 - Patch 2 Sever Patch?
Hey Curtis, Thanks for the extra information..it is available. How did you figure out though??? Cheers, Mohan --- Curtis Gallant [EMAIL PROTECTED] wrote: Migrator patch 3 is available, the problem is the link is going to patch003 when the acktual directory is Patch003 (capitol P). So easy way to get to the proper link is to make it to the 404 the patch site gives you and re-write the URL as /Patch003/ Cheers, Curtis Gallant -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bryan.Waters Sent: Wednesday, September 20, 2006 1:14 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7 - Patch 2 Sever Patch? Good Afternoon, The readme files are now available for ARS v7 Patch 2. However, the link for Migrator v7 Patch 3 is still broken. Enjoy, Bryan -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Matt Reinfeldt Sent: Wednesday, September 20, 2006 11:09 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7 - Patch 2 Sever Patch? No Mike, I see the same thing. There are also no README files, which is abnormal. It's almost like part of the patch didn't get published yet. I'm waiting to see if it gets cleaned up today or not. Matt R. -Original Message- From: Mike Parker [mailto:[EMAIL PROTECTED] Sent: Wednesday, September 20, 2006 9:57 AM To: arslist@ARSLIST.ORG Subject: ARS 7 - Patch 2 Sever Patch? Good Morning List: I just checked out the patches for 7.0, and patch 2 was there, and it says that there is a server patch (in the Problem Symptoms), but when I went to download it, I don't see it. All I see is: Assignment Clients Mid-Tier Email Am I the only one who's experiencing this? _ Get today's hot entertainment gossip http://movies.msn.com/movies/hotgossip ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
ARS 7.0 VMWare environment
Hi , We are planning to upgrade our current VMware test server from ARS 6.3 to ARS 7.0 and ITSM 6.0 . Has anybody done a similar upgrade in a VMWare environment and are there any issues reported ? I saw the latest KB (Remedy Support ) on VMware support prior to ARS 7.0 ITSM 7.0 release and it says that such an environment will be partially supported by BMC. I am keen in knowing any first hand issues/information on such an upgrade Thanks, Mohan __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Help ARS 7 Upgrade Gone Bad
Hi Brian, I dont know if you have applied the midtier patch aswell but Remedy says they have fixed the below defect in their midtier patch.. SW00217326 Groups field ( 104,.) cannot translate group name into group id on Display,Window Open,Window Loaded I have not tried this . Hope it helps. Thanks, Mohan --- Sokol, Brian [EMAIL PROTECTED] wrote: I upgraded my production server to ARS 7 patch 1 and have had nothing but problems. I now am getting calls from users who are only getting read only access to the system. I just noticed that they have no Groups associated with their Ids in the User form. Adding a group to their account has not helped at all. Anyone have any ideas? Brian Sokol Manager, Desktop Services Scholastic Inc. 212-343-6494 [EMAIL PROTECTED] http://www.scholastic.com ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Help ARS 7 Upgrade Gone Bad
Hey Brian, Did you try running the arreload utility for the users? Another wild probabilty to get it corrected. Wanna confirm with Remedy before running it? Thanks, Mohan --- Sokol, Brian [EMAIL PROTECTED] wrote: I am on patch 1 on both server and mid tier. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mohan Panchangmath Sent: Friday, August 25, 2006 12:01 PM To: arslist@ARSLIST.ORG Subject: Re: Help ARS 7 Upgrade Gone Bad Hi Brian, I dont know if you have applied the midtier patch aswell but Remedy says they have fixed the below defect in their midtier patch.. SW00217326Groups field ( 104,.) cannot translate group name into group id on Display,Window Open,Window Loaded I have not tried this . Hope it helps. Thanks, Mohan --- Sokol, Brian [EMAIL PROTECTED] wrote: I upgraded my production server to ARS 7 patch 1 and have had nothing but problems. I now am getting calls from users who are only getting read only access to the system. I just noticed that they have no Groups associated with their Ids in the User form. Adding a group to their account has not helped at all. Anyone have any ideas? Brian Sokol Manager, Desktop Services Scholastic Inc. 212-343-6494 [EMAIL PROTECTED] http://www.scholastic.com ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Bulk loading asset records (ARS 6.03 / SQL Server / Windows C lient)
Dan, Try this KB :KM-00024518 If you migrate asset data from Help Desk 5.6 or Asset Management 5.6 into the CMDB as part of the ITSM 5.6 to 6.0 upgrade process, you do not see these CIs when searching from the Computer Systems form for example. However, if you search directly from the CMDB form, for example BMC:BMC_ComputerSystem, you do see the data. The problem is due to the 'DatasetID' field not being populated in the data migration process. The field default has a value of 0, but the only CIs which are visible to the application are the ones which match the Dataset selected from the Remedy Asset Manager console. You can correct the issue by updating the data in BMC:BMC_AssetBase, to set the 'DatasetID' field to a value of BMC.ASSET for all CIs which have a 'DatasetID' of zero. Thanks, Mohan --- McKenzie, James J C-E LCMC HQISEC/L3 [EMAIL PROTECTED] wrote: Dan: Did you try loading them into AST:ComputerSystem vice BMC:BMC_ComputerSystem? James McKenzie -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dan Navarra Sent: Monday, August 07, 2006 9:02 AM To: arslist@ARSLIST.ORG Subject: Bulk loading asset records (ARS 6.03 / SQL Server / Windows Client) We're trying to bulk load asset records into Remedy Asset Management. The records appear to load correctly, yielding a clean log file: AR System Import Tool Mon Aug 07 11:39:29 2006 Import of c:\documents and settings\user\desktop\assets.csv started. (ARNOTE 4001) Import completed successfully. 956 Records imported to form BMC:BMC_ComputerSystem. (ARNOTE 4000) We loaded them into the form called BMC:BMC_ComputerSystem becase the asset record type for these assets is Computer System. Interestingly, when I try to enter these records manually on the Computer System form, they all load perfectly. I'm trying to run the bulk load with only the following fields: Asset ID+ Name* Category Type Item Supported Status Tag Number Serial Number Environment Specification Priority We tried this by turning off all the error checking on the import tool. After loading the file, our administrator checked Remedy, but none of the assets could be found by doing a search. So even though Remedy says the file loaded, we can't find them...any suggestions? Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
